Manager of Quality Assurance

Timestamp: 2015-12-24

Experienced and well-trained Network Systems Installation Manager with a diverse technical background and a broad range of proven skills that include: • Excellent leadership and time management skills with the ability to effectively handle multiple ongoing activities in a fast-paced and time-sensitive environment. • Comprehensive technical knowledge, troubleshooting, and problem-solving abilities - the go-to person who can be counted to resolve complex technical issues. • Loyalty, integrity, and a healthy sense of urgency - a dedicated professional who can be counted on to attain desired results. • Effective communication, interpersonal, and customer service skills - able to work effectively with a broad spectrum of personalities. • Technical skills include installation of Fiber Optic, Copper Cable, and Cat 5 Cable; Splicing Fiber Optic Lines; Programming Routers and Switches; troubleshooting and optimizing Local Area Networks. • A current Top Secret SCI security clearance.

Manager of Quality Assurance

Start Date: 1989-08-01End Date: 2012-06-01

8/89 - 6/12 Progressively advanced to positions of increased challenges and responsibilities in management of technical and IT operations that included: Manager of Quality Assurance - Supervised a team of nine technicians, coordinated/managed, and inspected installation of Fiber Optic, Copper Cable, and Cat 5 Cable 8 geographically separated facilities. Ensured compliance with established protocols for the security of voice and data from centers that transmit and receive classified (up to Top Secret) data. • Functioned as the Maintenance Program Manager for over $200 million of equipment with 2,200 users. - Reviewed and analyzed reports for accuracy quality and conducted formal briefings to senior management with recommendations for improvements in equipment or operations. • Selected as Project Manager for: - A $41,000 NSAnet monitoring system installation - successfully resolved faults and enabled remote management of 164 cryptologic assets. - Non-attributable Network Service Upgrade - completed with zero downtime and doubled bandwidth for 70 users. • Worked with subordinate unit managers and assisted with the development and implementation of self-inspection programs that resulted in all units achieving 100% compliance. • Resolved issues with an existing inventory system - attained 100% accountability for over $42 million in equipment. • Designed and implemented an online Technical Order Library that provided 256 technicians with 24/7 - saved over 240 man-hours per year. • Coordinated training for a new Quality Assurance Team. Successfully qualified three technicians who supervised a $1 billion communications remodeling and ensured compliance with the new wiring standards. • Pioneered process improvements that combined/integrated 100 systems into a single system with a resultant improvement in data processing security and time. Network Infrastructure Manager - Supervised a team of 12 and directed the installation, configuration, maintenance, and modifications to a network infrastructure used at eight geographically separated units to transmit and receive classified voice and data. • Successfully completed a broad range of projects that included: - Installation of a $70,000 Base Defense Imagery Sensor that enhanced force protection. - Assisting contractors with a communications system upgrade that maintained Satellite Uplink signals with operational aircraft. - Replacement of 50 legacy systems that reduced power consumption by 48K Watts. - Installation of seven network switches that increased network capacity by 500%. Assistant Modular Interoperable Surface Terminal (MIST) Maintenance Manager - Directed all maintenance actions on transmitters, receivers, and fixed/microwave antennas. Supervised a team of 22 and successfully. . • Developed and implemented a MIST preventive maintenance program that increased the life of $6.5 million worth of equipment by 5 years. • Managed a major software upgrade. Completed an $80,000 project on time and budget that significantly enhanced network capabilities. • Completed a comprehensive inventory review of equipment - identified over $147,000 worth of equipment that was re-utilized by other organizations. Voice Systems Supervisor - Managed two technicians and coordinated the maintenance for $2 million worth of deployable communications that was used for communication services in response to emergency, contingency, and humanitarian operations. • Performed troubleshooting and maintenance on a broad range of equipment that included communications switches, cryptographic equipment, modems, multiplexers, and ancillary equipment used for voice and data services. • Conducted formal technical training used to qualify technicians on various systems. • Functioned a Project Manager for: - The Secure Terminal Equipment Rekeying Project - completed on time and budget. - Implementation of field change orders for 32 TDC/ICAP Cisco Routers - completed 2 weeks ahead of schedule. • Designed a template for a new secure communications network that became the template for future communications centers deployed into combat zones. ADDITIONAL INFORMATION • Computer proficiency includes Microsoft Office (Word, Excel, and PowerPoint), E-mail, and Internet research. • A seasoned business traveler.

Call center Customer Service Rep - Teleperformance/DirecTV

Timestamp: 2015-10-28

ADDITIONAL INFORMATION Skills I have over 7 years of experience with customer's service experience. I have good customer service skills/ ability. I also have Many different experiences with the cash register, money handling. I manage my time efficiently I love to work with people(all types). . Computer skills: Office Skills Edit Typing: 60 Data Entry: 45 Other Skills Microsoft Word excl Expert - 10 years and 0 months

SCDMV - Blythewood, SC - June 2013 to Present Duties Serving customers with the best quality customer service skills. Job description consists of answering phone calls assisting customers with general question. Also speaking to lien holders,dealerships,insurance agents,speaking to the DMV field office agents,going over insurance policies,insurance cancelation,FR reports from the insurance companies, FR / Financial Responsibility Accident. Assisting customer with their driving record,etc. DUI, traffic tickets, assisting,also tracking package for customers from UPS or FEDEX. Revocation forms for incorrect information processed to vehicles submitting it the departments for correction, doing up to 30 emails per day for additional customer asking for information, submitting paperwork to supervisors. with reinstatment fees,setting up information for payment plans,Adsap program information. Vehicles service inquiry assiting customers with registration fees, Registration process, customers moving in state to SC,tag transfer process, special plates reguest process,MCO, title,forms and manuels process etc.vehicles,trailers and moblie homes,transfering a title over to a new user policy and process,sales tax information,property taxs fee,audtiors and treasurers information,faxing and processing tickets and paperwork for customers. Assisting customer with DL and permit process,fees,and requirements.Fax over requested information for lien holders, insurance company or customer.Notating the account for each customer so next Agent or supervisor can see what me and the customer discussed on the call. Sending emails and tickets request to other department for corrections for titles, returned decal and plates.

As a CSS I typically perform routine or standard transactions and I have the skill to handle the highest level task in the Contact Center. Duties include, but not limited to: Daily requirement is to answer complex and detailed inquires concerning DMV laws, policies and procedures by telephone. Employee applies skills when answering complex and detailed inquiries concerning DMV laws, policies and procedures as it relates to Financial Responsibility services through various modes of communications, such as telephone, email, or written correspondence. Employee applies skills when answering complex and detailed inquiries concerning DMV laws, policies and procedures as it relates to Driver or Vehicle services through various modes of communications, such as telephone, email, or written correspondence. We have to meet and maintain the desired performance levels through adherence to the job requirements set forth in the Quality Assurance Monitoring Sessions for volume of calls handled up to 4,000 calls per day, throughout the call center. We meet and maintain the desired performance levels through adherence to the job requirements set forth in the Quality Assurance Monitoring Sessions for ability to work independently. Determines whether research is needed on a transaction and performs transactions as necessary in accordance to system procedures. Retains and gains knowledge through reading and interpreting changes to policies and newly implemented processes.

SCDMV headquarters office 10311 Wilson Blvd. blythewood, South Carolina 29016 (803) […] Hours worked per week: 40 per week only Monthly Salary: […] per year # of Employees Supervised: 10 Name of Supervisor: Tracy Burnham- floor supervisor May we contact this employer? Yes

Deputy Chief Information Security Officer (Deputy CISO)

Start Date: 2012-01-01End Date: 2014-05-01

- Directly and indirectly managed information security professionals in various teams within a Corporate Information Security (CIS) organization. Line management responsibilities for the Cyber Analysis and Response Team (CART) and the Strategy, Policy, and Planning (SPP) Team. - Provided mission, administrative guidance, and tasking. Supported plans for education, career development, mentoring, and team building. - Ensured that the Office of the CISO was well organized and optimally functioning. Provided oversight and direction to the Security Engineering Team, the Test and Evaluation Team, the Strategy, Policy, and Plans Team, the Cyber Analysis and Response Team, and the Threat Monitoring Team within the Security Operations Center (SOC). - Co-managed the department’s budget, procurement, and training of information security staff members. - Advised the CISO on technical topics and Battelle operations. - Acted as a liaison with the Cyber Innovations Unit (CIU) and established collaboration channels to support troubleshooting, technical endeavors, and advanced cybersecurity business opportunities. - Managed vendor and contractor relations, in alignment with CISO goals and priorities - Maintained industry-facing awareness and managed a self-directed professional improvement program for staff (monitored progress for individually selected goals; assisted with goal selection to ensure they are appropriate and relevant, etc.) - Assumed the CISO duties and responsibilities when the CISO was absent - Reviewed and approved formal reports to be published by the information security organization - Prepared and presented written and oral reports to CxO-level leadership, as required to support CISO endeavors - Served as technical interaction point with external agencies such as law enforcement (e.g. FBI)

Sales Representative - Daiichi Sankyo Inc

Junior Non-Commissioned Officer

Start Date: 2001-01-01End Date: 2005-01-01

Cryptologic Technician Interpretive Kunia, HI January 2001 - January 2005 Responsible for collection, processing and timely reporting of sensitive intelligence information to fleet and national consumers. Qualified as operator months ahead of schedule and was hand selected to mentor 6 junior sailors and conduct daily training. Later I was selected to lead a 25 sailor division. My initiative and management lead to my personnel's timely qualification and an increase in readiness by 38%. My superior performance and leadership lead to my being selected as the Junior Sailor of the Quarter, Junior Non-Commissioned Officer of the quarter, the Maxwell D. Taylor Award for military and academic excellence and my selection to the extremely competitive Seaman to Admiral officer development program.

Counterintelligence and HUMINT Staff Officer

Start Date: 2010-07-01End Date: 2012-08-01

Defense Intelligence Agency - Team Lead (COCOM/J2X-PNT), D2X-2A Staff CI/HUMINT Action Officer, and Pluribus International DIA Site Lead • Pluribus International DIA Site Lead; managed Pluribus employees on various contracts supporting DIA in addition to a dozen COCOM counterintelligence officers. • Assisted with contract proposals. • Conducted operations and issue management in support of Counterintelligence (CI) and Human Intelligence (HUMINT) Operations. • Supported various SOCOM and JSOC SAPs (can be discussed in a classified environment). • Supported NORTHCOM and SOUTHCOM CI and HUMINT as the backup Desk Officer. • Was the division liaison to other DIA offices and agencies. • Participated on many National Intelligence Collection Boards. • Was a key player on the DIA Syrian Working Group; can discuss in a classified environment. • Performed operations in support of D2X-2 as the COCOM Support Contract Team Lead managing a dozen counterintelligence officers at various COCOM. • Supported JTF NCR pertaining to CI and Cyber needs. • Conducted further research via NIPRnet, SIPRnet, and JWICS in support of SOUTHCOM and NORTHCOM.

Counterintelligence, HUMINT, & Interrogator

Start Date: 2001-06-01End Date: 2006-09-01

Deployed to Iraq (Aug ’04 – Nov ’04) and Bosnia (Jan ’03 – Aug ’03) • As part of Operation Enduring Freedom and while working under NATO’s Stabilization Forces (SFOR) in the Allied Military Intelligence Battalion (AMIB) I conducted HUMINT operations resulting in the SFOR Commander attaining a better insight as to the criminal activity being perpetrated in Bosnia and surrounding countries. Additionally I was involved in searching for Persons Indicted for War Crimes (PIFWC) relating to the Balkans war. • Designed & wrote a computer software program/database to be used in place of, but not limited to, the “Personalities, Organizations, and Instillations” file, the “Black, Grey, White” list, and vital CI/HUMINT resources. This program was used by USMC CI/HUMINT school house and by fellow CI/HUMINT colleagues in the field (Iraq & Afghan). • While working as the 2nd Intelligence Battalion Security Manager I was able to bring the Information & Personnel Security Program and Intelligence Oversight portions of the Bn CGRI from a non mission capable rating to a rating of noteworthy. Updated the Bn (approximately 300 + Marines) 100% on both JPAS and the Bn Security Database well before the CMC mandated deadline. As well as rectified the long standing and new clearance problems for multiple Marines with DoNCAF. • During Operation Iraqi Freedom I coordinated and conducted tactical Counterintelligence and human intelligence operations and activities designed to locate, identify and neutralize hostile intelligence and terrorist threats to the supported command. Obtained and disseminated information pertaining to activities, such as actual, attempted, and suspected terrorism, treason, subversion, disaffection, espionage, and sabotage. • Planned and conducted interrogations of suspected enemy personnel in support of Operation Iraqi Freedom and briefed intelligence information of high importance to US military officers improving key intelligence gathering operations. • Planned, organized and coordinated the activities of counterintelligence agents and teams. • Trained and managed 50+ Marines at one time and achieved significant improvements in their productivity.

Counterintelligence and HUMINT Specialist

Start Date: 2007-03-01End Date: 2008-09-01

Deployed to LSA Anaconda and COB Speicher, Iraq for 18 months • While working for the U.S. Army client, my team and I utilized CI and HUMINT techniques to ferret out insurgents and terrorists who threatened the safety of LSA Anaconda and Balad AB. This included Local Nationals and Third Country Nationals both working on base and residing off base. In turn, U.S. Army units were able to capture these individuals. • Conducted level 2 counterintelligence screenings of all local nationals and some third country nationals who worked on LSA Anaconda and COB Speicher which greatly decreased the threat of terror, espionage, sabotage, and subversion. • Executed level 3 counterintelligence screenings of individuals as deemed by the TFCICA. This vetted local nationals and third country nationals for the possibility of a Secret clearance as well as the Special Immigrant Visa Program. • Performed tactical questioning of any non-U.S. Person who was a possible threat to the base and was able to mitigate the threat. • Completed a Counterintelligence Vulnerability Threat Assessment of COB Speicher, the full base perimeter including entrances/exits as well as all major command centers, chow halls, MWRs, and infrastructure needed to maintain self-sufficiency. This was to mitigate the threat of terrorism, espionage, sabotage, and subversion. • Provided direct support to numerous Marine, Army, and Air Force commands and briefed higher headquarters on intelligence matters in a timely manner.

Marine Security Guard

Start Date: 1998-09-01End Date: 2001-06-01

• Provided armed internal security for United States Embassies to safeguard all levels of classified material. • Guarded United States diplomatic properties overseas against fire, theft, vandalism, and illegal entries. • Monitored an array of security equipment and radio communications. • Wrote, designed, produced, and implemented security procedures for two embassies. • Trained the local guard force in all matters pertaining to embassy and embassy personnel security. • Supervised employees, scheduled work hours, resolved conflicts, and determined salaries.

• Developed, planned and facilitated the logistics and overall execution of all official U.S. Government events and programs, foreign and domestic (traveling 75 percent of the month) for the Secretary of Commerce. • Prepared and performed site visits to review strategies and evaluate any critical information before all secretarial events and programs in collaboration with the designated officials from the Office of Security. • Developed briefing reports and presented the program's mission and agenda to the Office of the Secretary, specifically his Chief of Staff, prior to all planned events. • Provided guidance, advice, recommended changes, and alternative options to the Secretary and his staff regarding the effectiveness and efficiency of a program's operation during all planned events and programs. • Cultivated relationships with U.S. Federal government officials, foreign dignitaries and their support staff to organize collaborative efforts to ensure efficient and successful implementation of all secretarial events. • Collaborated and planned with the Office of Public Affairs to ensure positive media coverage at all secretarial events and programs. • Developed briefing papers on immigration policy during Secretary Gutierrez and Secretary Chertoff's Immigration Reform meetings (summer of 2008). • Prepared agendas, meeting minutes and conducted all follow up research during the Immigration Reform meetings. • Recruited, trained, and prepared new representatives for the Office of Advance Planning & Operations. • Cultivated the ability to quickly evaluate and react in critical situations utilizing proven crisis and risk-management skills with a thorough knowledge of management guidelines and regulations. • Conducted reviews and revisions of contracts with vendors providing services for the Department of Commerce, including catering, transportation, and booking travel. • Maintained and assured the Secretary's legal compliance with Federal regulations and policies.

Advance Planning & Operations Representative for Secretary Margaret Spellings, Office of the Secretary. • Coordinated the logistics and overall execution of all official U.S. Government events and programs, foreign and domestic (traveling 50 percent of the month) for the Secretary of Education. • Developed briefing reports and presented the program's mission and agenda to the Office of the Secretary, specifically her Chief of Staff, prior to all planned events. • Scheduled and performed site visits to review strategies and evaluate any critical issues before all secretarial events in collaboration with the designated officials from the Office of Security. • Cultivated relationships with U.S. Federal government officials, foreign dignitaries and their support staff to organize collaborative efforts to ensure efficient and successful implementation of all secretarial events. • Collaborated and planned with the Office of Public Affairs to ensure positive media coverage at all secretarial events. • Prepared detailed schedules and line by line outlines for events on all domestic and foreign trips. • Maintained and assured the Secretary's legal compliance with Federal regulations and policies.

Advance Planning & Operations Representative for Mrs. Laura Bush/Executive Assistant to the Deputy Executive Director for the 2004 G8 Summit Planning Organization. • Developed, planned, and facilitated the G8 Summit Spousal Program for Mrs. Bush's Office and the G8 Summit leaders' spouses; consisting of formal roundtable discussions, information and program exchange forums, and press conferences. • Received, recorded, and responded to all requests from and for the Deputy Executive Director of the G8 Summit Planning Organization. • Advised and made recommendations to the Office of Advance Planning and Operations for Mrs. Bush on logistical matters relating to the Spousal Program and overall operations developed for the G8 Summit. • Liaison between the G8 Summit Spousal Program and the offices of the spouses • Drafted and developed media advisories detailing the Spousal Program for local and national media networks. • Collaborated with the USSS to ensure the protection of the Mrs. Bush and her staff during the G8 Summit. • Detailed to Sea Island, GA for six months prior to prepare and coordinate the program for the G8 Summit.

Director of Events

Start Date: 2009-02-01End Date: 2010-02-01

• Prepared, collaborated, and conducted the program logistics and overall execution of events between all stakeholders (clients and speakers) for the Worldwide Speakers Group. • Collaborated with business clients, industry speakers, and senior staff to conduct and promote upcoming events by developing press plans and programs designed to generate positive media coverage. • Coordinated the promotion and sale of speaker's merchandise and/or publications at their events. • Maintained and updated client and speaker information in the central database ACT! (Over 50,000 contacts). • Drafted and developed all program itinerary templates, follow-up surveys and appraisals, pre-program questionnaires and thank you letters for the Worldwide Speakers Group. • Recruited potential clients, industry speakers and private vendors for the Worldwide Speakers Group.

Senior Analyst III with Harding Security Associates, Inc. (HSA) a Six3 Systems Company in support of the ISS-A project in Afghanistan.

Screener with L-3 Communications at the Joint Exploitation Cell (JEC) in support of the Joint interrogation Debriefing Center (JIDC) in IRAQ

Mid-Level All Source Intelligence Analyst with BAE Systems in support of the CIED HUMINT mission in Afghanistan

Two active duty deployments (Bosnia and Kosovo), Two contract deployments in Iraq and three in Afghanistan supporting tactical and strategic intelligence analysis missions.Graduated from the Army Human Terrain System (HTS) six month course 2010 Graduated from the Defense Language Institute (DLI) as a Spanish linguist 2005

• Have spent 15 months in Iraq as a Contractor conducting detainee screening while facilitating supporting evidence/document through All Source Analysis from available sources. • Have spent 26 months in Afghanistan also as a contractor conducting Counterintelligence analysis, Surge operations as well as Targeting analysis within three different deployments. • Additionally, as a Tactical HUMINT Team (THT) member I spent 8 months in Kosovo conducting CI/HUMINT operations. • 97L (DLI) Native French and Haitian Creole linguist received formal training in Jun 2002 for translation/interpretation protocol. • 19D Basic training to become a Cavalry scout at Fort Knox, Kentucky Aug 1996. • Military Intelligence from 19 Nov. 2002, to16 Nov. 2006 was involved in the intelligence field as a Subject Matter Expert (SME) in the area of CI/HUMINT while acting as a liaison with other entities within my cluster of operation. Additionally, provide / collect informational data, offered assistance and referral for resource. • Have trained as a Military Intelligence collector / (97B) and as a 97L (linguist). Have worked as a HUMIT (Human Intelligence Collector) collecting and writing reports on sensitive information and running foreign national sources in Kosovo, Collect sensitive

Security Screener

Start Date: 2006-10-01End Date: 2007-02-01

• Duties include screening personnel and luggage; provide perimeter security to key entrance / security breach points on a 12 hrs shift. Conducted physical security assessment of an area along with atmospheric information collected and develop courses of actions. Managed case-files within a secure area for archival purposes to facilitate the continuity of past, present and future relevant reports.

Mid-Level All Source Intelligence Analyst

Start Date: 2014-05-01End Date: 2014-09-01

• Responsible for analysis, reporting, database management and dissemination of IED and C-IED mission analysis. • High Value Individual targeting products, IED threat network analysis, and all-source exploitation of documents and media from C-IED operations and detainees. • Analyze and fuses all-source intelligence in real-time to defeat insurgent networks by identifying capabilities and vulnerabilities of targeted organizations and deciphers trends and patterns related to various group activities for the 1st Bn/3rd SF unit in Bagram.

Senior Counter- Intelligence Analyst (ISS-A project)

Start Date: 2012-04-01End Date: 2013-09-01

• Write include QA/QC Intelligence Information Reports (IIRs) on a daily basis along with analytical assessments, which provided CJTF-1Task Force Counterintelligence Coordinating Authority (TFCICA) the necessary battlefield threat evaluation for coordinating CI activities/tasking within the RC-E area of operation. • I also conduct deep-dive CI analytical assessment on High Value Targets (HVT) along with an overall analytical assessment on trend analysis; while providing analytical support on RFIs’ for CI teams on various FOBs in RC-E AOR in support of upcoming CI surges. • Attend weekly meetings between the J2X, TFCICA, and Operational Management Team (OMT). Conduct MDA request for media exploitation in support of the CST/CITs’. Complete CIRs’ as a part of the source validation process in support of the HOC source packets. • Drafted and publish IIRs’ for POIs’ identified through the various surge missions. Also draft and provide input for the weekly CI summary from a CI aspect as it relates to CI IIRs’ related activities in RC-E.

Cultural Support Operations NCO

Start Date: 2011-07-01End Date: 2012-05-01

United States Army, Ft. Bragg, NC July 2011 – May 2012 Description: Manage day-to-day operations of Special Operations Command mandated program tasked to produce culturally sensitive female soldiers in order to engage the female and adolescent population of Afghanistan. Graduate of the first all-volunteer multi-service class and handpicked for the position • Attended the elite Special Warfare Center and School Cultural Support Assessment and Selection and was one of the less than 50% that were selected for the course • Independently designed and developed the process of receiving volunteer statements and databasing applicants to the program in order to host a review board to determine the most qualified applicants • As a three person team, recruited over 200 qualified candidates to be screened to fill 75 open positions in Cultural Support Assessment and Selection over a three month recruiting time frame • Improved efficiency in processing and managing information of over 400 candidates, facilitated over 175 individual orders, and created four welcome packages, to include travel instructions and financial information, for four courses

Intelligence Analyst

Start Date: 2007-02-01End Date: 2013-01-01

Pennsylvania Army National Guard, Harrisburg, PA (Drilling) February 2007- January 2013 Description: Responsible for gathering data, conducting inquiries to fill intelligence gaps, research assembling, and assisting in compiling enemy targeting packages. Fulfill requests for information such as trends in attacks, terrain analysis, and link analysis of people, events, and objects. • 6 years drilling one week a month and two weeks in the summer as an All Source Intelligence Analyst • Assisted the battle captain during the Domestic All Hazard Response Team exercise by developing products in Power Point and Excel and finalizing the Battle Update Brief for the Commanding General • Designed a force flow chart in Excel for the Deputy Commander of the Pennsylvania Army National Guard displaying planned troop movements of the division (4 brigades totaling approximately 15,000 soldiers) in response to a stateside declared state of emergency during an annual training exercise • Assumed the tasks of the Intelligence Operations Cell as a lower enlisted soldier, when leadership was unable to be on site, which included maintaining accountability of over 100 soldiers, ensuring meeting notes were disseminated, special duties were completed, and training tasks were met each day

Research Assistant

Start Date: 2007-01-01End Date: 2009-01-01

Pennsylvania State University Political Science Dpt, University Park, PA May 2007- May 2009 Description: Read and categorize data from the Encyclopedia of Associations in order to build a web-based dataset enabling the dynamic analysis of National Associations in the United States • Used a standardized methodology to classify organizations by their stated intent or purpose according to the Encyclopedia of Associations as part of the larger Policy Agendas Project. • Worked independently from the school library and personal home office with a flex schedule frequently exceeding weekly production requirements with efficiency and accuracy • Contributed to weekly meeting by documenting discrepancies in the dataset as well as within the codebook which improved the quality of the final product

Human Resource Management Professional

Timestamp: 2015-12-26

Career Highlights: -Sculpted FY11 $129 million dollar retention bonus programs. -Developed briefings and presentations for Congress level meetings. -Executed a $12 million dollar program; developed, implemented, and evaluated policy and procedures. -Standardized training, organized conferences and coordinated issues with Department of Defense and sister services. -Validated force management programs and $240 thousand dollar budget to Air Force Corporate structure and the Office of the Secretary of Defense. -As the Career Field Manager, was responsible for the day-to-day operations of the 159 Career Assistance Advisors, and First Term Airmen Center supervisors Air Force wide. -Managed annual $2 million dollar relocation budget and coordinated with Career Field Managers for prioritized movements. -Flawlessly executed 250 job placement actions; collaborated with Career Field Managers and improved manning for stressed career fields. -Responsible for selectively manned position that managed utilization and assignments for over 600 senior leaders in 12 different career fields. -Trained 39 new Career Assistance Advisors, briefed retention management, and career field health models while hosting three training sessions per year. -Squadron Senior Non Commissioned Officer of the Quarter 2008 -Group Senior Non Commissioned Officer of the Quarter and Group Senior Non -Commissioned Officer of the Quarter of the Year 2008. -Squadron Senior Non Commissioned Officer of the Quarter, 3rd Quarter 2008 -Major Command Instructor of the Year 2008 -Squadron Senior Non Commissioned Officer of the Quarter of the Year 2007 -Wing Personnel Manager of the Year, 2006 -Squadron SNCO of the Quarter, 3rd Quarter 2005 -Wing Personnel Manager of the Year 2005Top Secret – Sensitive Compartmented Information (TS-SCI) PROFESSIONAL ORGANIZATIONS: Project Management Institute Air Force Sergeants Association ADDITIONAL INFORMATION Computer proficiency includes: Microsoft Office Suite (Word, Excel, and PowerPoint) Employee Benefits Information System (EBIS) Defense Travel System E-mail and Internet research

Manager, Retirements & Separations Office

Start Date: 2003-09-01End Date: 2005-05-01

Hours per week: 40+ Supervisor: Sandra Whiston, […] -Recognized as "Squadron NCO of the Year, 2004". -Managed and directed all activities within the Retirements and Separations office servicing 2,400 active duty members; directly supervised 3-person team. -Monitored, prepared, and processed over 1,000 actions for separating and retiring members. -Briefed voluntary and involuntary separation guidance and available programs, and guaranteed service members a smooth transition to civilian life. -Implemented DoD Force Reduction programs and conducted briefings to Senior Leadership of the effects on career fields and base populace. -Monitored the Joint Uniform Military Pay System updates for all retirement and separation pay actions. -Spearheaded and managed an aggressive tactical plan to reduce pay errors by more than 70%. -Secured the timely updating of 83 pay transactions with zero discrepancies. -Designed and implemented a tracking sheet to preclude the backlog of any pay affecting transactions. -Completed and reviewed over 200 separation orders and DD Form 214 for accuracy. -Distributed DD Form 214 copies, medical & dental records, and personnel records incident to separations and retirements.