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Manage Device Groups

For accounts with GoToAssist Remote Support or RescueAssist, account admins can create, edit, view, and delete device groups in the Admin Center. Device groups contain sets of devices within GoToAssist Remote Support or RescueAssist and are associated with a set of agents. Once device groups have been added, agents can assign devices to the groups with filtering, drag-and-drop, or with a bulk edit.

Create a new device group

Account admins can associate agents with a specific device group in the Admin Center. The device group settings can be configured to enable/disable session recording or set the group to a specific software version of GoToAssist Remote Support.