Freedom to sell on multiple websites is one of the biggest advantages of ecommerce. But when you’re selling on eBay and Amazon and more besides, the complexities of each channel can make you feel like you’re running six businesses instead of one. So, we’ve compiled this list of multi-channel software eBay/Amazon sellers love for their ability to make the job easier.

This article covers a total of seven software solutions across four categories. They are numbered in order of appearance and the numbers do not represent any kind of ranking.

Shipping

Shipping often consumes more time than any other aspect of ecommerce. Automating tedious tasks like selecting carriers and uploading tracking numbers can make every day easier.

Ecomdash works much like Volo, with shipping being just one of the many solutions they offer. They have a similar shipping management system. They also list their pricing openly on their site rather than requiring you to call in for a quote, making them a better option for smaller-scale sellers.

For those who want to an affordable solution that focuses entirely on shipping, ShipStation is often the way to go. It can integrate with anything under the sun and offers comparable shipping features.

Customer Service

Sick of switching between Amazon, eBay, and an email client to answer your customer support requests? So were we.

This changed the story of our company from one of ecommerce to an SaaS story. We created—and later improved—Zendesk integrations for eBay and Amazon messages. Now you can manage marketplace customer service from the same screen where you handle your own website’s emails.

Repricing

Price optimization keeps many online sellers on a daily wild goose chase for the optimal price. Every time they change their price, their competitors change theirs in response, and so it goes back and forth all day.

Repricing software fights the price war for you. You can generally set maximum and minimum prices, and the software will work from there to find the best price at any given time.

Feedvisor is mainly for Amazon sellers right now—they have thus far focused on being the best choice for that channel in particular, and they absolutely nail it. ChannelReply users get a free month’s access when they sign up for at least two months of their Amazon repricing software.

However, this is an article about multi-channel software. Feedvisor has been making their own multi-channel pricing system and it’s currently in beta. Go for their Amazon software, stay for the Web-wide solution!

Inventory

One of the fastest ways to send your seller rating / Feedback score / reputation straight to Davy Jones’ locker is to make sales and then cancel them because you’ve already sold out. Multi-channel inventory management software can stop that from happening. How? By automatically updating stock levels on every website through which you sell.

Is Multi-channel Software Right for Me?

Every one of these software solutions can easily go beyond paying for itself. Whether it’s by freeing up time or building customer trust, the benefits are immense. They’re well worth the price for any multi-channel seller who wants to feel like they’re running just one business again.

"ChannelReply has allowed us to increase the productivity of
our customer service department by consolidating the messaging
from multiple marketplaces directly into Zendesk. As with most
retail businesses, we sell on multiple online channels.
Streamlining customer interactions from these marketplaces
has been crucial to both our customers' experience and our growth.
ChannelReply has done a wonderful job in developing and supporting
this functionality."

JC Webster

COO, Chicago Music Exchange

"ChannelReply has allowed us to integrate multiple eBay and Amazon accounts
into Zendesk creating accountability and making it easy to scale our marketplace
customer service. Without ChannelReply it would be unmanageable to provide the
level of satisfaction our customers expect out of Golfio.
The integration with the eBay and Amazon messaging API is tight and we
couldn't be happier!"

Howard Choi

Business Dev Manager Golfio

"Given the various standards of service that apply, managing multiple marketplace
channels is a challenge to any organization. ChannelReply has given us the ability
to organize our inquries to maximize turnaround and increase our efficiency when
handling our marketplace requests. We look forward to additional features ChannelReply is offering that will only increase our ability to service our customers
across channels."