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Product Q&A

Seller Information

Seller Information

Seller

Autobotic Sdn Bhd

Ship-From Address

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Return/Exchange Address

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Notice on Return/Exchange

All items purchased online through Autobotic Solution are returnable. If for any reason you would like to return the Goods for an exchange or refund please email us at sales@autobotic.com.my. We will use all reasonable efforts to respond to you within 24 business hours.
Can I make a return to you?
1.1 Please notify us within 7 days of receiving your order if you would like to return an item. The item must be returned to use in the condition as supplied to you so please repack it with care using all of the original packaging or a suitable alternative. As the Goods are your responsibility until they reach us please ensure you package your return to prevent any damage to the items or boxes. This does not affect your statutory rights.
1.2 You will be given the option to have the item replaced (if available) or to be refunded through the payment method used by you when purchasing the Goods. Replacements will be issued upon our receipt of the returned Goods. Items must be returned in their original condition with all packaging and documentation. You are responsible for the return package and all associated posting costs unless you received such items damaged. The items need to be received back to us within 28 days of receipt of the package by you. We do advise that you obtain a certificate of posting from the Royal Mail in case the parcel (for whatever reason) fails to reach us.
1.3 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned Goods. We regret that additional costs such as shipping cost and gift-wrapping cannot be refunded.
1.4 Please note that refunds on items bought as gifts can only be issued to the original purchaser. If you decide to exchange an item then unfortunately we cannot stop the original purchaser from knowing.
Can I cancel my order?
2.1 You can cancel your order at any time prior to your order being processed. Please be aware that orders are usually processed on the same day they are received. Please email sales@autobotic.com.my with your address and order reference number.
2.2. You also can withdraw from the order at any time after it has been dispatched but you must notify us within 7 working days of receipt of the items. Please email sales@autobotic.com.my with your address and order reference number.
2.3 Items must be returned in their original condition with all packaging and documentation. The items need to be received back to us within 28 days of receipt of the package by you. We do advise that you obtain a posting with tracking number in case (for whatever reason) the parcel fails to reach us.
2.4 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned Goods. Please note that you are responsible for the return package and for all postage costs and we regret that additional costs such as express delivery and gift-wrapping cannot be refunded.
We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.