Creating Interactive Applications

Once you have the basics of an application, you will want to allow users to have conversations with the gateway itself. While these conversations may not resemble that of a normal human user, they can be programmed to provide a very high level of access to information over a small connection if the application is able to recognize a few simple commands.

In the case of our application it would be great if helpdesk staff could IM in and mark a task as complete and request the next task to be assigned to them. We can create a limited vocabulary of words that the gateway will understand and share this with our users then we can get the application to communicate to our helpdesk operatives quite easily.