Optionally - selects additional attributes associated with a business behavior

Optionally - provides free-form feedback

Our out of the box solution is specially designed for B2B services.

It enables frequent and timely feedback that surveys don't. You hear the unfiltered voice of the customer.

Actionable Insights

Customer feedback is converted to an aggregate rating.
You can compare where you stand in the eyes of different customers.

Customer satisfaction trends become visible.
You can identify in which areas of your business, your customers are pleased with and in which areas, you may need improvement.
This aggregate view allows you to align organizational behaviours with business objectives.

A built-in resolution process helps you respond to your customer's concern and conclude it to mutual satisfaction.

Requesting Feedback

Reputada offers several techniques

Request feedback anytime you want.

Send automated requests by integrating with your Ticketing/Task Management systems. This will send requests at the end of every Ticket/Iteration.
Integrations Supported: ConnectWise, ServiceNow, and Jira.

Our Reputada Reputation Page is a great asset to our sales team as they engage with potential customers, and has also resulted in higher motivation and ownership among the entire team.
-- Rajesh Kumar, Head of Business Development, Bridge I2P Solutions

Reputada Is Right For Your Business

What is micro-feedback?

Unlike lengthy customer surveys, micro-feedback consists of a simple rating and a brief comment from a customer in the context of an ongoing dialogue.

Why do I want micro-feedback from my customers?

Use micro-feedback to assess customer sentiment in an ongoing way during an engagement or interaction allowing the relationship to be kept on track.

Why do I want to give micro-feedback to my vendors?

Align vendor behavior with customer expectations.

My team uses Agile methods, don't we already get customer feedback?

No. Agile teams get technical feedback on their deliveries. The customer might be OK with the technical aspects of a delivery, but not like the level of communication or innovation and might be planning on terminating the project early or doing a follow-on project with another supplier. You need customer micro-feedback in addition.

Unlike lengthy customer surveys, micro-feedback consists of a simple rating and a brief comment from a customer in the context of an ongoing dialogue.

Why do I want micro-feedback from my customers?

Use micro-feedback to assess customer sentiment in an ongoing way during an engagement or interaction allowing the relationship to be kept on track.

Why do I want to give micro-feedback to my vendors?

Align vendor behavior with customer expectations.

My team uses Agile methods, don't we already get customer feedback?

No. Agile teams get technical feedback on their deliveries. The customer might be OK with the technical aspects of a delivery, but not like the level of communication or innovation and might be planning on terminating the project early or doing a follow-on project with another supplier. You need customer micro-feedback in addition.