Entries in Utility Bill
(2)

iStockphoto/Thinkstock(HARTFORD, Conn.) -- A Connecticut woman received a five figure check from Connecticut Light & Power after being incorrectly billed for two neighborhood streetlights for 25 years.

“CL&P said it was always on the bill and up to me to inform them of the mistake,” homeowner Grace Edwards told the Hartford Courant. “I said, ‘How could I inform you of something I didn’t know about?’”

What Grace Edwards did not know was that a previous homeowner agreed to pay for streetlights on the block. When Edwards and her husband bought the property, the utility company continued billing the household for the 9500 Lumen HP Sodium and 300 Lumen HP Sodium lamps.

Grace Edwards did not learn she was paying $20 a month for the street lamps that illuminated her neighborhood until a prospective buyer requested a history of utility costs, according to the paper.

Edwards was then forced to haggle with the electric company over the billing mistake before it issued a check for $10,491. The company eventually issued an apology to Edwards.

“Mrs. Edwards received service that is below our standards and we have apologized to her for the error and the inconvenience,” Mitch Gross, a spokesman for Connecticut Light & Power wrote in a statement to ABC News. “We have reimbursed her in the amount that she was incorrectly billed plus interest, and will be using this case as a learning experience to identify process and customer service improvements to be sure this doesn’t happen again in the future.”

Fuse/Thinkstock(NEW YORK) -- Utility companies in the Midwest are warning customers of an ongoing con that has already affected thousands on the West and East Coast in which a scammer claims households are eligible for an energy credit offered by President Obama to obtain personal information.

The Iowa Utility Association and three utility companies say a scam that falsely claims President Obama, who happens to be in Cedar Rapids on Tuesday, is providing energy credits by applying payments to utility companies with fake accounts provided by the scammers.

Scott Reigstad, a spokesman for Wisconsin Power and Light Company, an Alliant Energy company, said about 100 customers have been scammed since July 5.

"Nationally, the scams have been happening for months, some through social media, text messages, or fliers," he said.

Though many people wouldn't think of providing personal information to strangers on the phone, the scammer's pitch may be more persuasive than you think, especially if they already know the name of your utility company. "These credits that supposedly the president has offered seem fairly attractive to some people," said Mark Douglas, president of the Iowa Utility Association. "Because they offer the chance to reduce a utility bill, people are very willing to release that personal information."

Victims' stories vary, but the goal of the scam is to extract enough personal information from you to initiate identity theft.

"We had people reporting they have received calls from people saying they were utility representatives and they needed banking information now or their power would shut off," said Douglas.

Most of the scammed Alliant customers were contacted by phone through voice recordings or a person and were provided a bank routing number to pay their utility companies. Victims of the scam are instructed to provide their Social Security numbers in some instances, Reigstad said.

About 49 customers of MidAmerican Energy Company, Iowa's largest energy company, according to the firm, have tried to make payments with a non-working routing number used in the scam. Those customers were from cities including Des Moines, Waterloo, Iowa City, Davenport and Rock Island, Ill.

"Payments made using the routing number will not be applied to customers' bills," said Tina Potthoff, media relations manager with MidAmerican. "We are trying to reach out to customers to make sure no one else falls victim to this."

Starting in late June, customers began calling MidAmerican Energy Company to inquire about the non-existent government program.

"We've seen this at other utilities," Potthoff said. "The best possible way to put a stop to this is prevention and education."

The advice from MidAmerican and the other utility companies is to never provide personal information that the utility company should already have. If you're suspicious of someone who calls you and claims to represent your utility company, "hang up on the caller and give us a call so they know we are on the other end of the line," Potthoff said.

"If you're ever in doubt, give us a phone call as soon as possible," she said.

It's unclear where the scam originated, though Potthoff said the utility companies are working with local law enforcement to try to get to the bottom of it.

San Diego Gas & Electric issued an alert to customers warning of the scam on May 15. Pennsylvania Electric Company, PECO, released a warning to customers on June 28. Florida Power & Light Company issued a release last week and said 30,000 customers had tried to use the credit when making a payment.

For about six days in late May to early June, PSE&G, a utility company in New Jersey, noted customers were trying to or did pay their bills with the fake routing number and the payment bounced back because it was not a legitimate way to pay.

Bonnie Sheppard, spokeswoman from PSE&G in New Jersey, said about 10,000 customers tried to pay their bill with the scam "credit." The company, which serves three-quarters of New Jersey's population, has over 2 million electric customers and nearly 2 million gas customers.

While customers in Iowa have mostly been contacted by telephone, victims have unwittingly encouraged their friends to join in the scheme by social media and word of mouth, said Potthoff of MidAmerican Energy.

"People think they are getting a good deal but they are publicizing a scam," Potthoff said.