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I had 3 jobs that needed doing.
1. rear discs and brake pads - that went smoothly
2. front discs and brake pads - the parts I ordered were wrong size. but upon receiving the correct parts, the job went smoothly.
3. Front drivers side Wheel Bearing - this is where I was disappointed! the part was changed during my first visit. However, the brand was not what he said it would be. I was willing to purchase the part myself but he said he can source it. but it changed last minute when I was dropping my car. I let that go..
however, after test driving I was not convinced it was installed correctly. I spoke to Arunas who advised me to rev up the engine and that the installation was fine. He was giving me driving tips which is not bad for a mechanic despite me having 12 yrs experience! basically he was condescending and wanted to get rid of me.
Second time when the car was in to complete the job for brakes, I was advised they will look into the wheel again as it will be on the ramp. that however was not done as there was no change performance.
Third time I called them around 2 weeks after this saga expressing my disappointment with the job. Arunas stated he was on a long holiday and can't be there. Later I discovered via his colleague that he had left the business and was keeping me in dark. He was doing his best to be the anchor. This bloke drove the car and still did not hear the squeak from the wheel and steering wheel juddering. I was adamant the wheel is jammed for some reason and we went for another test drive. After a long argument, he reluctantly raised the car and spun the wheel. Not to my surprise, it was jammed and was affecting car's performance. So he stripped everything down again and it was reasonably okay. it took me 5 to 6 weeks to get the message through to them. So I conclude they are either : Ignorant or Incompetent.
P.S. - During various phone calls, the conversation was heated and Arunas was condescending and patronizing to say the least. This is everything you don't want from a garage!
FYI: I got my car serviced from JCT600 despite having an oil and filter change from AandA. I am only leaving the feedback for the job after nearly 8 weeks as I wanted to ensure the vehicle check is in GREEN from JCT600. i.e. they are satisfied with the condition of the vehicle - wheel bearing.
Conclusion - they are not very good at doing complex jobs either due to lack of appropriate tools or incompetency.

13 October 2014

Peter

Great garage! Full service completed within less than 24 hours including the timing belt, pulley and water pump at a fraction of cost, comparing to the quotes I got from other garages. Will definitely come back and use this garage again!

15 August 2014

David

I think I've just found my new favourite garage.
Fantastic communication throughout, they went searching through salvage yards for me to find cheaper replacement parts, labour charge was very reasonable and they kept all removed parts to show me the damage and why they needed changing. Final bill was higher than the initial quote, but I expected this, my initial description being vague as I didn't know the full damage extent myself. I have full trust in them and I'm already planning more work with them. The only downside was that there was no working card machine and I had to pay cash.

I never went ahead with the work for other reasons but would like to say that the customer service I received from them was second to none and they dealt with me very professionally

21 November 2013

Stephanie

Very disappointed. Car collected by garage promptly, but
later called to advise error on their behalf. Wrong part ordered and quoted.
New quote £356.56.
Despite inconvenience caused, garage would not honour the original quote nor negotiate on new price.
Offer of repair declined

28 February 2013

roy

Great Communication. Got us booked in straight away. Received reminder by text which was nice, Quick repair with no hassle. 10/10.

06 December 2012

kay

Everything was great, very happy with the work and will definitely recommend.

I got my glow plugs replaced on Renault Espace and the garage did a very good job . and the customer service are very help full I would recommend this garage to any body Thank you.

03 July 2014

paul

Happy with work carried out. Excellent customer service. Will use again.

01 July 2014

Dave

Quick and easy. Didn't get hassled by any of the companies that quoted. The company I chose to fix the car were courteous, did a good job and even valetted the car inside and out. The only thing I can fault them on is their online progress update system; it showed the same percentage, about 40 percent, from start to finish. Even after I got the call to tell me it was ready, it still showed 40 percent

I had my clutch removed and replaced, I was very happy with the work that was done by Northcliffe Motor Services. They were very quick and efficient. My car was collected from my home and brought back the next day,which was excellent. I would definitely recommend Northcliffe services to anyone.

I took my car to these guys after a quick chat on the phone. They said what they'd do is look at the fault and check if the work was actually needed. when I went to drop it off they were very friendly, explained what they were going to do, and even gave me a lift into town. They called after a while to let me know how it was going, and let me know that the work did in fact need doing. Once completed they phoned me up and offered to pick me up from town. My car was lovely and clean when I picked it up and considering the front end had been off that's great. Awesome job done and great customer service. I would use them again and recommend them to anyone.