I am currently having an issue on my Instagram that my URL swipe up link for my story r...

GetHuman-joshrona's customer service issue with Instagram from December 2018

7 views

|

23073 similar

|

0 following

Help with my Instagram issue

GetHuman-joshrona's next move: try the Instagram help center again.

Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joshrona will want to follow the link below to head to their help center. We will check on GetHuman-joshrona later to make sure it's all set or try to help escalate.

If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.

The issue in GetHuman-joshrona's own words

I am currently having an issue on my Instagram that my URL swipe up link for my story randomly appears and disappears,i noticed that whenever i make my page public the URL swipe up link appears but later when i switch back to private it will randomly disappear,this became a nuisance for me having to alternate between the two as i do not like my page being on public as i like to control who can follow my page and who cant.**Later on when i went to accept my follow requests after accepting a few i had a message pop up on the screen,it was prompting me to go public,which i do not want to do,and it says when i go public it will cancel all my current requests. I had never ever had this type of message come up before,i have always been able to accept my follow requests without a problem,i have tried using the 'report a problem' feature on the app to try ask for help to fix the issue but i still have this come up and i find it very annoying as i cant accept all my requests anymore,i would honestly appreciate it so much if you could help fix this problem.

GetHuman-joshrona did not yet indicate what Instagram should do to make this right.

I have an issue with Instagram too

How GetHuman-joshrona fixed the problem

We are waiting for GetHuman-joshrona to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.