Odd characters in tickets from emails

for the past few months we started seeing issues with tickets from emails with odd characters. I am not sure what caused this (I believe an upgrade?). It seems to have issues with US special characters. Here's an example:

New Incident #36,907

Title: SAP BPC Setup for Kanika
Description:
Could you please set up Kanika, Kohliâ€™s account with access to SAP-BPC, and set up the excel SAP-BPC module on her computer.