1) ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

1.1 The contract stipulated between Eco Shops S.r.l. and the Customer shall be considered concluded with the acceptance of the order by Eco Shops S.r.l.
This acceptance is considered automatic, if not otherwise communicated in any manner to the Customer after the order verification by Eco Shops S.r.l.
By placing an order online, by telephone or by email, the Customer declares to have read and to accept in full the general conditions of sale and payment transcribed below.

1.1 The contract stipulated between Eco Shops S.r.l. and the Customer shall be considered concluded with the acceptance of the order by Eco Shops S.r.l.
This acceptance is considered automatic, if not otherwise communicated in any manner to the Customer after the order verification by Eco Shops S.r.l.
By placing an order online, by telephone or by email, the Customer declares to have read and to accept in full the general conditions of sale and payment transcribed below.

2) PURCHASING METHODS

2.1 The Customer can purchase the products sold in the electronic catalog on the website, as described in the related technical information sheets or in email communications.
All support information for purchasing (Glossary, Video-guides, etc ...) shall be intended as simple general information material, not related to the real characteristics of a single product.

2.2 The receipt of the order is confirmed by Eco Shops S.r.l. by email sent to the email address communicated by the Customer.
This confirmation message will include the order or reference number, order date, billing information and recipient of the goods, details and prices including VAT of the goods ordered, transport and additional services, payment methods, Eco Shops S.r.l. data, notes and warnings to the customer.

2.3 Once the order has been received by the Customer, the Eco Shops S.r.l. staff will check the payment together with the availability of the material, then the order request will be processed and confirmed.

2.4 Any notice of non-acceptance of the order due to unavailability of the product will be promptly communicated to the customer, by telephone or email. In such cases the Customer can replace the product, wait for availability in the new schedules to be communicated or cancel the order requesting a refund of any amount already paid.

2.5 The Customer has no rights to be refunded or compensated, or to claim any contract or extra-contract liability for direct or indirect damages to people/things, caused by the non-acceptance, even partial, of an order.

2.6 Any cancellations or changes to the order already submitted can be sent by the customer within 24 hours from the submission of the same and shall be sent in writing by email to Eco Shops S.r.l.
Cancellations or changes received after this term (24 hours) shall not be guaranteed and may be authorized by Eco Shops S.r.l. according to the order progress status.

2.7 The images accompanying the technical data sheet of a product may not be fully representative of its characteristics.

2.8 The actual finishes of the variations indicated in the product sheets may differ slightly in shade due to the video settings used by the customer.

3) DELIVERY TIMES

3.2 The average shipping and delivery times of the product are reported on each product sheet and must not be considered by the Customer as binding for the conclusion of the contract stipulated with Eco Shops S.r.l.

3.3 Delivery times can be checked at any time by the Customer with the operators of Eco Shops S.r.l. by telephone or email.

3.4 Delivery times may be shorter or longer than indicated on the product sheets or communicated by telephone, depending on the type of product and the finish ordered, the availability in stock, the status of production when ordering, the actual production of the product and according to the place of delivery.

3.5 Any delays in delivery times indicated in the product sheet or provided by email or telephone not identifiable at the time of purchase, but only during the preparation or production stages, will be promptly communicated as soon as the company has knowledge of the situation.
In any case, these cannot be considered by the customer for claims for damages or compensation as well as any contractual or extra-contractual liability for direct or indirect damages to people/things.

4) SHIPPING AND DELIVERY

4.1 The products purchased on www.mk2shop.it are shipped via national and international couriers, to the delivery address indicated at the time of purchase.
During the order procedure, it is possible to indicate a contact person and a place of delivery different from the data provided for the order and invoice.

4.2 For each order placed, Eco Shops S.r.l. issues a proper accompanying document for the material shipped (Tax Receipt and/or Accompanying Invoice).
The information provided by the Customer at the time of the purchase will be used for the issue of the above mentioned documents. After the invoice has been issued, it will not be possible to make any changes.

4.3 Shipping costs, if any, are calculated according to volume and weight of the goods and the place of destination; the calculation of shipping costs can be made online, by placing the items in the shopping cart and indicating the province of destination.
The estimate is free and does not imply the processing of the order, until all the requested data has been entered and the request for confirmation of the order has been made.

4.4 The Customer can communicate any detail considered necessary for the courier to reach the place of delivery, reporting it in the order notes or through an email to assistenza@mk2shop.it before the goods are shipped from our warehouses.

4.5 Eco Shops S.r.l. will notify the customer by email of the forthcoming shipment.
In the email you will find all the useful references to track the shipment and a copy of the transport document/invoice accompanying the goods.

4.6 To facilitate the delivery Eco Shops S.r.l. includes for every order of € 499.00 or more a free service of phone notice by the courier.
With this service, the courier contacts the customer by telephone to arrange delivery date and time. Therefore, we recommend to enter a telephone number where the customer can be always reached.
The phone notice must be understood as the possibility to arrange the delivery with the courier, within 48 hours from the notice. Any storage costs, due to deliveries beyond the previously indicated terms (48 hours from the phone notice) or to the repeated failed contact attempts made by the courier to arrange delivery, will be fully charged to the Customer.

4.7 Standard delivery is made on the ground floor, at the roadside.

4.8 Delivery to the floor is available, as an additional service, only for shipments made in Italy.
This service includes a variable additional charge which depends on the volume and weight of the goods to be delivered. This additional charge will be clearly identified during the order procedure, at the time of the selection of this service. Delivery to the floor involves the use of personnel only and not of goods lifts, machinery or other special equipment.

4.8 It is up to the Customer to verify the accessibility of the purchased goods to the place of delivery and to report any difficulties before the goods are shipped. Any inability to deliver goods caused by the Customer's failure to perform these checks cannot be used by the Customer to cancel the order, except upon payment to Eco Shops S.r.l. of all delivery costs, practical management for the return of goods and order management.

4.9 Deliveries to remote areas such as small islands, difficult to reach mountain areas, pedestrian areas and/or areas with limited access to normal means of goods transport and for which the customer has not previously informed Eco Shops S.r.l. may be subject to an additional charge which will be communicated to the customer by email as soon as possible and in any case before the shipment of the goods.

4.10 National and international couriers deliver from Monday to Friday, during normal working hours regulated and indicated by them and which cannot be decided by Eco Shops S.r.l.

4.11 No responsibility can be charged to Eco Shops S.r.l. due to delivery delays attributable to the appointed carrier.

4.12 The goods are carefully packed in our warehouses with resistant materials, suitable to ensure optimal protection during transport.
All shipments are covered by insurance without additional costs.
This insurance guarantees and protects the Customer in case of damage or loss during transport. To make an insurance claim, at the time of delivery of the goods, the customer is required to check:

- that the number of packages delivered corresponds to what is indicated in the transport document or accompanying invoice.
- that the packaging is perfectly intact and not altered, even in the closing strips.
- that the external appearance of the goods corresponds to what is indicated in the transport document or accompanying invoice (for example: presence of pallets).
- that any devices designed to report impacts and/or overturnings to the goods have not shown an improper management of the shipment.

4.13 In case of tampering and/or damages of the packaging, the customer shall accept the goods by writing "GOODS UNCHECKED" and describing in detail the damage on all copies of the courier's delivery receipts. Example: "Goods to be checked for damaged packaging".
In case of obvious damage to the products, the customer can directly refuse delivery, by describing the reason for the non-acceptance of goods on all copies of the courier's delivery receipts. Example: "I do not accept the goods for obvious damages to packaging and internal products".

4.14 At the time of delivery, the courier is required to wait only for the Customer to verify the integrity of the packaging.
The opening of the packaging and the checking of the integrity of the products contained therein must be carried out subsequently by the Customer, once the procedures indicated in points 4.12 and 4.13 have been completed. The original packaging and any accessories shall in any case be kept during the entire product's warranty period, so that they can be reused in case of returns, defects or other reasons.

4.15 Once the procedures at points 4.12 and 4.13 have been followed and the damage caused by the transport has been verified, the customer must report it to Eco Shops S.r.l. within 5 (five) days from the receipt of the goods by email, with shall includes photo documentation of the packaging and of the damaged goods.

4.16 The Customer who, for any reason whatsoever, has not followed the aforementioned indications of this contract shall not make subsequent claims against Eco Shops S.r.l. for any shortages or damages caused by the carrier.

4.17 Eco Shops S.r.l. offers the possibility to collect the ordered goods directly from the warehouse, by appointment and without transport costs.

4.18 Eco Shops S.r.l. hereby informs that both the packaging and the products, once no longer in use, should not be released in the environment but given to the systems of waste management in compliance with the regulations in force.

5) PAYMENT METHODS

5.1 The prices shown on the product sheet of the items that can be purchased online, transport costs and any additional services visible in the shopping cart always include VAT.
The customer can select the following payment methods.

5.2 Credit card: in case of purchase of goods with Credit Card payment method, your credit card will be charged immediately, upon conclusion of the online transaction.
In case of non-acceptance of the order, Eco Shops S.r.l. will refund the amount by a transfer from the interbank circuit of the credit card.
Eco Shops S.r.l. reserves the right to request additional information from the Customer, such as identification documents and/or proof of ownership of the Credit Card used. In the absence of the required documentation, Eco Shops S.r.l. reserves the right to not accept the order.

5.3 Cash on delivery (valid only for deliveries to the Italian territory): in case of cash on delivery, an additional charge will be applied to the total amount, clearly shown when choosing the payment method. The payment, to be made directly to the courier, shall take place at the time of delivery of the products and can be made, depending on the amount of the order, in cash (up to a value of Euro 999.00) or by bank draft prepared and completed by a bank (cashier's checks and checks or money orders will not be accepted).
Bank drafts shall be made out to Eco shops S.r.l. and the carrier may request a copy which shall be sent in advance by fax or email. Any changes to the maximum amounts of cash on delivery may be changed by the carriers according to their internal rules and cannot be decided by Eco Shops S.r.l. or be considered by the customer for a possible cancellation of the order. For orders sent with cash on delivery, Eco Shops S.r.l. reserves the right to request a deposit to confirm and accept the payment.

5.4 Advance bank transfer: the method of payment by advance bank transfer implies that the order is accepted and valid only after the payment is made by the Customer and after Eco Shops S.r.l. received the bank transfer. The required data to execute the transfer are communicated on the order confirmation page at the end of the online procedure and in the email confirming the order sent to the Customer.
The description of the bank transfer payment shall include the order number, the name and the surname of the holder of the order.
Any errors or discrepancies between the data communicated by the Customer when ordering and the data entered in the payment by bank transfer could cause delays in the acceptance of the order by Eco Shops S.r.l.

5.5 PayPal: in the case of purchase of goods with PayPal payment method, upon the conclusion of the online transaction, PayPal will immediately charge the amount of the purchase made.

6) RIGHT OF WITHDRAWAL

6.1 According to art. 64 and following of Legislative Decree 206/05, if the customer is a consumer (i.e. a physical person who buys the goods for purposes not related to his professional activity and who does not make the purchase by indicating in the order form a VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations.

6.2 The customer has the right to withdraw from the purchase within 14 days from when he or a third party designated by him, other than the carrier, acquires physical possession of the goods. If the purchase included different products, the 14 days start from the receipt of the last package.
To exercise the right of withdrawal, the customer is required to complete the form in full on the Reso page and send it to: assistenza@mk2shop.it
The return is totally free: the refund of payments we received from the Customer, including shipping costs, will be made upon our receipt of the goods.

6.3 The goods must be returned intact in the original packaging, properly sealed, complete in all its parts (including packaging, internal protections, external protections, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.) at Eco Shops S.r.l. by the courier appointed by the Customer.
The address for the return of the goods, unless otherwise communicated, is the following: MK2Shop, Via Buttrio 2 - 33050 Pozzuolo del Friuli (Udine/Italy).

6.4 Eco Shops S.r.l., having checked the integrity of the goods, will refund the value of the product(s) within 30 calendar days following the return of the goods, excluding additional services and any cash on delivery costs incurred for the delivery of the goods to the Customer and indicated in the receipt/accompanying invoice.

6.5 In any case, the right of withdrawal is subject to the following conditions.
The right applies to the product purchased in its entirety, the customer shall verify the conformity of the material received, reporting any damage caused by transport (points 4.12 and 4.13) or production defects (point 7.3), if any.
The shipment for the return of the material, until receipt in our warehouse has been confirmed, is under the full responsibility of the Customer.
In the event of damage to the goods during the return transport, Eco Shops S.r.l. will inform the customer about the situation (within 5 working days from the receipt of the goods in our warehouse), allowing him to promptly complaint against the courier of his/her choice and obtain a reimbursement of the value of the good (if insured); in this case the product will be available to the customer for the return and at the same time the request for withdrawal and the refund will be cancelled.
Eco Shops S.r.l. is not responsible in any way for damage or theft/loss of goods returned by shipments not insured by the Customer.
Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not caused by transport. If the packaging and/or the original packaging is excessively damaged, Eco Shops S.r.l. will withhold from the reimbursement the expenses incurred for restoring the damage.

6.6 The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the property, in the cases in which Eco Shops S.r.l. ascertains:

- an incorrect use of the good that compromised its integrity or the use of any consumables;
- a lack of the original outer and/or inner packaging;
- the absence of integral elements of the product (accessories, screws, etc ...);
- a damage to the product for reasons other than transport.
In case of forfeiture of the right of withdrawal, the goods will remain at the head office of Eco Shops S.r.l. available to the Customer for collection at his/her own expenses.

6.7 The right of withdrawal can not be exercised in the case of purchases of customized products according to the information requested by the Customer.

7) GUARANTEES

7.1 All products sold by Eco Shops S.r.l. are covered by the manufacturer's standard warranty and, pursuant to Legislative Decree 206/05, the 24-month warranty for lack of conformity in case of purchase as a consumer (i.e. a person who buys goods for purposes not related to his/her own profession).
In all other cases the conventional warranty lasts for 12 months.
To take advantage of the warranty service, the Customer shall keep a copy of the invoice/receipt.

7.2 According to Legislative Decree 206/05, the warranty applies to products that present a lack of conformity, provided that the product has been used correctly in accordance with its intended use.
In case of lack of conformity Eco Shops S.r.l. will provide, without cost to the Customer, to restore the conformity of the product through repair/replacement or to the consensual reduction of the purchase price, until the termination of the contract.
For all appliances, repairs and/or replacements fall within the exclusive competence of authorized technical assistance centers. For the complete list of authorized technical assistance centers, please refer to the supplied user manuals or the websites of the respective manufacturers.

7.3 The customer is required to check the goods and their operation within 5 days of delivery.
Any defects already present at the delivery of the material must be communicated to Eco Shops S.r.l. within 5 days from the receipt by fax to 0432/562388 or by email to assistenza@mk2shop.it, indicating the code of the article, details and photographs of the defect found.

7.4 In the event that Eco Shops S.r.l. is not able to provide the customer with a product under warranty (restored or replaced, excluding appliances), the company will either arrange the consensual replacement with a product of characteristics equal or superior to the contested product or will refund the amount paid taking into account the use of the good.

7.5 The times of repair or possible replacement of the product (excluding appliances), depend exclusively on the policies of the manufacturer and no damage can be requested to Eco Shops S.r.l. for any delays in carrying out these operations.

7.6 In cases of warranty replacement of all products, excluding appliances, Eco Shops S.r.l. will collect the defective material for the effective technical verification of defects highlighted by the customer. The collection date and time slot will be directly arranged with the Customer.

7.7 The Customer shall return the good under warranty intact in the original packaging, properly sealed, complete in all its parts (including packaging, internal protections, external protections, wooden pallets and any documentation and accessory equipment: manuals, assembly equipment, etc.).
In order to return the product, the Customer will be given an authorization number which shall be indicated outside the packaging, following the instructions provided directly in the authorization email of Eco Shops S.r.l.

7.8 Eco Shops S.r.l. will take care of the organization of the return transport and the return of the goods replaced/repaired under warranty, excluding appliances.

7.9 The customer shall keep the original packaging and all additional documentation of the products purchased until the expiry of the product warranty terms.

7.10 If the customer did not keep the original packaging, he can ask Eco Shops S.r.l. to send new packaging aganist payment of a fee that will be communicated in advance.

7.11 The customer shall keep a copy of these "general conditions of sale" in paper or electronic form, valid at the time of signing the distance contract (receipt of customer order).

8) PRIVACY

8.1 The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer. Eco Shops S.r.l. guarantees its customers compliance with the law on the processing of personal data, governed by the privacy code according to Legislative Decree no. 196 of 30.06.03.

8.2 In order to access and browse the site www.mk2shop.it no registration is required; All product data sheets and sections of the website are freely available, as well as the possibility of inserting products into the shopping cart to simulate a purchase and check how much the shipping costs and any ancillary costs are, if any.

8.3 In order to complete the order it is necessary to fill in the data requested in the purchase procedure.
You will be asked to enter the information necessary for the purchase and delivery of the product.

8.4 The processing of personal data provided may also be made, depending on the case, as a result of a simple exchange of information and professional contacts for the management of any pre-contractual negotiations, offers and promotions, newsletters sent exclusively by of Eco Shops S.r.l., according to the subsequent conclusion of a contract of which the interested Customer will be a part.

8.5 These data are subject to compliance with the law on "Personal data protection code" (Legislative Decree 30.6.2003 No. 196), known as the Privacy Act.

- purposes strictly connected and instrumental to the management of relations with the Customer (order management, freight shipments, internal administrative functions, internal statistics, approval feedback, preliminary acquisitions of information aimed at the conclusion of a contract or the provision of a service, etc.);
- purposes related to obligations under current laws;
- promotional, commercial and informational purposes exclusively related to Eco Shops S.r.l.

8.7 The interested party expressly and freely enjoys the rights referred to in art. 13 of Legislative Decree 30.6.2003 n. 196, to be precise:

- to ask for confirmation of the existence of its personal data at the Eco Shops S.r.l. head office;
- to know their origin, the logic and the purposes of their processing;
- to obtain the updating, correction and integration; to request the cancellation, the
anonymous transformation or blocking in case of unlawful processing; to oppose them
processing for legitimate reasons or in the case of use of data for sending advertising material, commercial information, market research, direct sales and interactive commercial communication, provided that obtaining the cancellation of one’s own personal data is subject to the submission of a written communication sent to the company head office.

8.9 The data will be stored at our head office for the time prescribed by law.

8.10 The contract of sale between the Customer and Eco Shops S.r.l. is concluded in Italy and is governed by Italian law.
For the solution of civil and criminal litigation arising from the conclusion of the distance contract of sale, the territorial jurisdiction is the reference forum of the Municipality of residence of the Customer; in all other cases, the territorial jurisdiction is exclusively the Court of Udine.

9) UPDATES

9.1 In order to provide an up-to-date service Eco Shops S.r.l. reserves the right to modify, at any time and without prior notice, technical data, texts, drawings, descriptions, graphics, photographs, variations and colours, item availability, delivery times, general conditions of sale and any other part contained in the website and in all other partner sites.