Water Cooler Temperature Troubleshooting: Too Cold, Too Hot, Or Nothing At All

The reservoir of my water cooler is frozen, how do I fix this?

If water has stopped flowing from your water cooler, the reservoir may be frozen. To treat this problem, please follow these steps:

Remove the water bottle.

Unplug your unit and allow it to defrost overnight.

Replace the water bottle.

It’s important to note that Aquazania’s water coolers do have an ice ring which is 100% normal and occurs within the cooler. This chills the water to that sub-arctic temperature you’ve come to know and love.

The water coming out of my dispenser is room temperature, why?

If the water flowing from your cooler is suddenly room temperature, your outlet is likely the culprit.

Check to see if the cooler is plugged in.

If it is, please test the outlet by plugging another electrically powered item into the same receptacle.

If you recently experienced a power cut or outage, bear in mind it may take up to an hour or two for your reservoir to reach optimal chill again.

My water cooler is no longer heating, can this be fixed?

Follow the same troubleshooting steps as outlined in point #2 to resolve this issue:

Check to see if the cooler is plugged in.

If it is, please test the outlet by plugging another electrically powered item into the same receptacle.

If you recently experienced a power cut or outage, bear in mind it may take up to an hour or two for your reservoir to reach optimal heating again.

Additionally, there is a red switch on the back of all applicable water coolers that activates the hot tank. Press the button to the on position and wait for 30 to 45 min, if it still does not heat the water, contact us.

About Aquazania

Aquazania is clear, clean, delicious, health-giving water. It's purer than a mountain stream and is multi-filtered to remove all contaminants. It's delivered conveniently to your home and office, is extremely economical and perfectly hygienic.