PRC is hiring an Administrative Program Support Specialist to work 40 hours/week to support the day-to-day operations of the Adult Learning and Literacy Programs in order to ensure efficient and effective delivery of service. The ALL programs include Adult Basic Education, ESL, high school equivalency, American citizenship, and computer and software training classes. Over 330 volunteers and 4 employees provide services to more than 1,100 clients at PRC’s Wheaton location, Westmont location, as well as 30+ partner organizations in DuPage County.

The Program Support Specialist is part of the Adult Learning and Literacy (ALL) team supervised by the Director of ALL. This position is primarily located in Wheaton (201 S. Naperville Rd). Candidate must have a valid driver’s license, access to a vehicle, be able to lift 25 lbs. and be able to work occasional evenings when necessary.A successful candidate will have advanced knowledge of Microsoft Word, successful administrative support experience and a proven ability to work efficiently and effectively.

PRC offers a generous compensation and benefits package to our full time employees, including:

Medical insurance – HMO, PPO

Dental insurance – PPO

Flexible Spending Account participation

Short Term Disability

Life Insurance

SIMPLE IRA retirement plan & company match

23 days of Paid Time Off (PTO)

12 paid holidays

POSITION ESSENTIAL FUNCTIONS

Create, coordinate and implement a process to provide administrative support to ALL Program staff including but not limited to creating and modifying documents, responding to questions and requests and answering and responding to communications

Support ALL volunteers (tutors and site coordinators) and students with:

Logistics assistance (locations, scheduling)

Materials and books (gathering, copying, distributing)

Problem solving issues in consultation with Program Director as appropriate.

Produce reports and alert staff of data inconsistencies or inaccuracies

Assist in developing, maintaining and communicating marketing materials for clients and volunteers

Coordinate program staff recognition and training activities including but not limited to Lunch & Learns, Student Certificates and Class visits

Provide administrative support to summer science program including but not limited to distributing communications, copying and distributing contracts, registration, tracking hours and managing invoices and schedules

Identify, implement and document program procedures to ensure efficient and effective systems and processes are in place to delivery quality services

EDUCATION AND EXPERIENCE REQUIREMENTS

Associates Degree required; Bachelors Degree preferred

3 year’s work experience required preferably in program or administrative role

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES REQUIRED

Commitment to PRC’s mission, values, and community focus

Desire to work in a social service organization

Excellent organizational and time management skills

Ability to work independently, with a team, and with a diverse group of individuals

Acute attention to detail; strives for 100% accuracy

Able to work effectively with volunteers, with people from other countries and with people speaking other languages

Able to manage multiple tasks at one-time

Able to identify improvements to make work more efficient

Works well under pressure and in a fast-paced environment

Good verbal and written communication skills

Able to exercise professional judgment to resolve moderately complex problems

Must demonstrate professionalism, flexibility, good judgment & commitment to teamwork

Organizational Overview
Mission
The mission of People's Resource Center is to respond to basic human needs, promote dignity and justice, and create a future of hope and opportunity for the residents of DuPage County, Illinois through discovering and sharing personal and community resources.
Vision
People’s Resource Center will be recognized in DuPage County for excellence of service, for well-integrated support services, for our neighborhood partnerships, and for advocacy that promotes just and sustainable communities.
Values
• Dignity and Respect: Recognizing the dignity of each person who comes to us, we create a welcoming and respectful environment in all of our programs and communication.
• Creative and Innovative: We express our mission directly. We try things in the community. We are willing to jump in to new areas in order to address an unmet need.
• Responsible Stewards: We welcome those who need resources, as well as those with resources to share.
• Compassionate: We listen, we encourage, we try to get to know our families, we provide some help and guidance, we advocate, in a spirit of kindness and compassion.
• Integrity: We place a high priority in livin...g out of our principles, in our relationships, programs, and organizational practices.
People's Resource Center (PRC) is a grassroots organization in DuPage County, Illinois, founded in 1975 by community members looking to help neighbors who were facing financial hardship. Inspired by social justice heroes like Martin Luther King, Jr., Dorothy Day and Jane Addams, founders Dorothy McIntyre, Father Tom Peyton and a group of volunteers sought to do more than start a local food pantry. They wanted to build an organization across DuPage County that would help people overcome the isolating experience of poverty in the suburbs. In a small house on a quiet street in Wheaton, Illinois, they asked their friends to bring sacks of groceries and opened the doors. That first year they shared food with 125 local families.
Today, PRC operates one of the largest food pantry programs in the western Chicago suburbs, providing nearly 32,000 low-income DuPage County residents with basic human services and relationship-based educational programs to create paths to self-sufficiency. PRC’s programs include the following: full choice food pantries, clothes closets, social services, homeless prevention services, job search coaching, adult literacy instruction, computer technology access and training, citizenship classes, and art enrichment classes for children and adults. All PRC services are provided FREE to client families, eliminating cost as a barrier to access.
The Board of Director’s is currently comprised of 17 highly committed members of the community that abide by term limits. PRC has a staff of 41 paid full and part-time employees and a dedicated volunteer base of over 2,500 individuals. PRC’s FY2017 operating expenses exceeded $9.4 million.