Course Description

Whether negotiating with suppliers or clients, trade unions or colleagues in other departments, negotiation skills are important in today’s complex and difficult environment. This Five-days course will help participants to refine their personal skills and behaviors as negotiators. We will also help participants to develop their negotiating strategies and approaches to complex negotiations. Dealing with difficult situations and interpersonal conflict will be a major part of this practical and participative course.

What Do Participants Learn?

Recognise the phases involved in all negotiations

Recognise the key interpersonal skills you will need at each phase

Know how to prepare and plan for each phase

Know your preferred negotiation style, and its strengths and weaknesses

Understand how blockages and deadlocks happen, and what to do

Know how influencing and persuasion skills contribute to a productive negotiation

Better handle difficult people and conflict situations

Work more effectively as part of a negotiating team.

Who Should Attend?

Managers

Who is dealing with difficult negotiators

who is involved in challenging or complex negotiations

Anyone who is interested

What Will the Learning Experience Include?

Phase: 1

Introduce

Comprehensive pre-program activities include:

Web-based information forms & surveys completed by attendee.

Direct consultation with the attendee about the expectations.

During the training, participants engage in data, activities, and conversations that lead to insight and knowledge.

Participants learn from expert trainers who have both academic and business experiences.