In Account Manager, you can easily record greetings and menu options for callers. You can configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time. You can record and select greetings to play on specific holidays in advance.

Promote special sales and offers for callers to hear on selected dates, before the caller selects a menu option.

Prepare special IVR instructions for callers on specific dates, when you anticipate a high call volume.

Before you begin, the Main Company Number (MCN) needs to be set or the "Record Recording" option will fail. The MCN allows the iPBX to dial the number input by the user. Not setting the MCN is the most common cause of errors when trying to record a new greeting.

Note: If you would like to have your greetings professionally recorded, please visit the 8x8 Audio Production Store. Once your greetings are ready, you can upload them to your Auto Attendant.