Panintelligence and Tribal: A full-scale integration, Stephen Gardner

On the 23rd November 2017, we welcomed 30 of our partners and customers to our offices, for our partner event where we all pulled our brains together to focus on improving our products for 2018.

While many of Panintelligence’s own staff stood at the podium and delivered speeches, we were also treated to a couple of customer talks – one from Stephen Gardner from Tribal, and another from Luca Zanotti of Scan Coin.

If you couldn’t join us on the day to witness Stephen’s presentation in person, you can read all about it below.

Who are Tribal?

Tribal describe themselves as:

“A leading provider of technology systems and services to education sectors around the world.”

Tribal are the number one provider of student information systems to universities in Australia, New Zealand, and the UK

300 further education and skills providers in the UK use their systems

3,500 schools in Australia use their systems

The ebs (Education Business System) product is a highly-configurable further education student management system which is accessed by teaching and admin staff.

After a couple of failed attempts at business intelligence, Tribal decided to adopt Pi, with a significant number of institutions taking up bespoke installs.

Tribal’s goals were:

A silent installation of Pi

Side-by-side installations

Quick-start, fully functional dashboard

Integration with the staff portal, Ontrack

The installation of Pi

As part of the install, Tribal wanted to white-label our dashboards as their own, which included logos and brand colours.

Single sign-on was another must-have feature, as well as API calls which included: the creation of admin users with appropriate privileges, an import of data connectors, and database credential settings.

All in all, they wanted six dashboards (30 charts) working out of the box.

Staff portal configuration

In the staff portal, admin staff can choose from available charts, and configure different pages for different users, which are role controlled and responsive to screen size.

They’re also able to import multiple dashboard files and set connection details.

Essentially, all the goals they set out to conquer were met by the capabilities of our dashboards.

How we supported Tribal

We developed and extended a silent install, and also extended the API to support token integration. Additionally, we were responsive to any bug fixes that were requested of us.

We jointly prepared for tender demos together, and automated testing against the installer. Throughout the process, Tribal had direct access to our consultants and our Development Team, making sure that the lines of communication were always open.