Client Review

St.Clairsville branch. Been trying to get a home loan since the 1st of October. First, the appraisal man was 1 month getting around to doing it, they told me he was in the hospital, apparently they only have one appraisal person doing this. Secondly to get anybody to call me back it's like pulling teeth they just don't do it. Justin one day I've called 7 times and left messages and still no one calls me back. I would not recommend this bank for any reason at all. I advised my friends to draw their money out of it and put it somewhere else, worst service I have ever run across.

I have been a Fidelity Bank customer & now am a Wesbanco customer. There is a teller named Linda at the Zelienople branch who has for years and continues to offer the worst customer service. She does not greet you, does not acknowledge you, does not thank you. She glares at you as if you are an imposition. She has treated my mother this way and all 3 of my children this way (all customers). After another experience with her this week, I have decided to move my account. I work in retail and know the importance of good customer service. Linda needs some serious 'coaching'.

I'm calling the Lane Ave. location right now, just to ask how late they are open until today. (I didn't find it on their website.) When I finally obtained a human voice, she quickly asked: "Can you hold please?" Before I could even answer, she switched me to 'hold'. That was 20 minutes ago and I'm still holding. My first inclination was to hang up and call her back, but now I'm curious to see how long she'll leave me on hold. Meanwhile, I'm looking for another in my area.