Home Area Network

Thank you to those who participated as an early adopter in PG&E’s Home Area Network (HAN) pilot. The HAN pilot has closed as of April 30, 2013.

Participants are welcome to keep your In-home Display (IHD) now that the pilot has closed or you may choose to mail it back to PG&E. If you keep your IHD, you will notice a few changes starting April 30, 2013:

You will be able to see electric usage on your device as usual, however the price will no longer be provided and it will display as zero after April 30. PG&E gathered valuable insights from customers like you as part of this pilot and is actively working on a solution that will provide near real-time pricing information for customers in the future.

PG&E will continue to provide support for any SmartMeter™-related issues. However, device-specific support for the Control4 IHD will be no longer be available after April 30, 2013.

Should you wish to return the device to PG&E, please contact us at HANprogram@pge.com for further information. You may also call 1-877-743-4357 Monday - Friday, 8 a.m. - 7 p.m.

Not a HAN Pilot participant, or want to learn more about HAN? Check your eligibility for the next phase of HAN.