Guest Service Agent

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash handling, etc. May also assist with set up of Breakfast or Evening Beverage which may include food preparation, set up, service and / or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction and speak English clearly and read English.

Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.

Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.

Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Mental and Physical Requirements

AGE: Must be at least 18 years of age.

EDUCATION: Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.

EXPERIENCE: Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Working Relationships

Reports to the General Manager, Assistant General Manager or Front Office Manager.

Maintains and promotes a positive and cooperative work relationship with all hotel departments

I have read and discussed the above with my manager, and I fully understand the description of my job.

Requirements

Drury Hotels is an Equal Opportunity Employer who provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a protected veteran, or any other protected status in accordance with applicable federal, state and local laws.

Qualified federal government contractors are required by law to take affirmative action to employ (and advance in employment) all qualified applicants (and employees) who are protected veterans.

About Us

Drury is a real name that is authentic and genuine. It is not something that was developed by focus groups, then manipulated, molded and packaged for mass consumption. Drury is a promise to our Guests, to our Team Members and to our Owners. It is who we are and what we do.

Drury Hotels is an American hospitality company which operates a chain of mid-scale limited service hotels under the brands “Drury Inn and Suites”, “Drury Inn”, “Drury Suites”, “Drury Plaza Hotel”, and “Pear Tree Inn”. The chain operates 130 hotels in 21 states. It is 100% family-owned and operated and is headquarter in St. Louis, MO.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

STARTING RATE: $11.25

Basic Function

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash handling, etc. May also assist with set up of Breakfast or Evening Beverage which may include food preparation, set up, service and / or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

General Knowledge, Skill and Ability

Requires ability to take written and verbal direction and speak English clearly and read English.

Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.

Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.

Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Mental and Physical Requirements

AGE: Must be at least 18 years of age.

EDUCATION: Requires knowledge, skill and mental development equivalent to completion of 4 years of high school.

EXPERIENCE: Experience in working with the public in a service industry or in related activities is preferred.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10 - 15 pounds.

Working Relationships

Reports to the General Manager, Assistant General Manager or Front Office Manager.

Maintains and promotes a positive and cooperative work relationship with all hotel departments

I have read and discussed the above with my manager, and I fully understand the description of my job.

Requirements

Drury Hotels is an Equal Opportunity Employer who provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, status as a protected veteran, or any other protected status in accordance with applicable federal, state and local laws.

Qualified federal government contractors are required by law to take affirmative action to employ (and advance in employment) all qualified applicants (and employees) who are protected veterans.

About Us

Drury is a real name that is authentic and genuine. It is not something that was developed by focus groups, then manipulated, molded and packaged for mass consumption. Drury is a promise to our Guests, to our Team Members and to our Owners. It is who we are and what we do.

Drury Hotels is an American hospitality company which operates a chain of mid-scale limited service hotels under the brands “Drury Inn and Suites”, “Drury Inn”, “Drury Suites”, “Drury Plaza Hotel”, and “Pear Tree Inn”. The chain operates 130 hotels in 21 states. It is 100% family-owned and operated and is headquarter in St. Louis, MO.