In the face of dissatisfaction with the quality of public water supply, there is significant ‘willingness-to-pay’ for improved services. However, pressuring authorities for public sector investments in water quality services is not the only means at the disposal of households to bring about improvements in drinking water quality.

In the face of dissatisfaction with the quality of public water supply, there is significant ‘willingness-to-pay’ for improved services. However, pressuring authorities for public sector investments in water quality services is not the only means at the disposal of households to bring about improvements in drinking water quality.