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They said they don't receive my e-mail from GMAIL and PROTONMAIL.They said because I used a " yopmail " address ( I did for each website to keep my privacy ), I must answer from the yopmail.com, but it's impossible.I answer that : When I sent you, the first time, my first proof of residence ( bank statement+IBAN ), from my gmail.com, you received and you answerd me on the yopmail.com . I give them screenshot.

So now, I wait again.

I will keep you informed if my situation is solved.

EDITED at 14:35 ( Paris timezone ) :

They tell me open a new ticket. What I did. And know, they ask me to answer to the old ticket, but when I do, they didn't receive the answer /-_-'/So , I have an amazing idea.They work on Zendesk. And, with Zendesk, you can reply immediateliy on there website, what I did now :-) So they can't say again they don't receive my answer, they have and I have the proof.

Wait again.

The way they have treated you is shocking, they are doing this to many of their users.

I have added them to my scam alert signature and left red trust in their feedback too.

Ok, I will never see my fund and now I know.I said I paid in cash 50% on Bitcoin ATM and 50% from a man .They sent me this :

I can't of course. And they know it. Thank you to support me but It's finish for my case, I just lose my only Bitcoin pffff.

I am glad I added HitBTC to my scam alert signature. When exchanges start using the following listed before as excuses to selective scam users, they deserve to go bust and deserve all the negative publicity in crypto world.

They seem to clear cut thieves, they seem to be selective scamming and they think they can get away with it. Well they cannot get away with it because the community will take a stand against them.

It is time for those that use HitBTC to ditch these scammers and move over to a reputable exchange

They scam me. But my story can be covered by specialised media. I hope my story will help other customers to not try this exchange.Because I see too much people scammed by HitBTC on twitter and reddit, so we need to stop it now.

I wish I had added them to mine earlier but nhad to give them the benefit of the doubt.

If we do not get together and expose the scams, the scammers and those that support and prop-up them up then they will win and will keep scamming innocent and gullible investors.

When these pathetic exchanges start asking for impossible traces of transactions such as signing messages from wallets from years ago, they are all the hallmarks for scammers. Add to that the other excuses then they are not to be trusted even by old early adopters.

Moderator of Bitcointalk must rename this post with a special warning .

I ask my lawyer , he say : How can they ask you, to contact an attorney, to affirmed that you did a transaction with an other man if he didn't see the transaction ? It's impossible.

But they know it of course.

And in my case, it's minus than 1 BTC.They have all documents about me.

But no problem. They scam me. Ok. Now, maybe english is not my main language, but I'm now contacted by french specialist media in Cryptocurrencies & High tech to expose what they are doing with me and a lot of customers. Maybe after they will write a news about this, some english media will accept to talk about HitBTC scam.

Thank you again for your support here, I don't want to flood this forum.Sorry for this.

They scam me. But my story can be covered by specialised media. I hope my story will help other customers to not try this exchange.Because I see too much people scammed by HitBTC on twitter and reddit, so we need to stop it now.

Yes the number of people getting scammed is increasing, any form of publicity to alert newbies and gullible people about the scam to protect them would be a wise move.

I hope the "team" behind the disaster that is HitBTC will wake up to the fact that they cannot drag this scam out forever. Either they need to pull their act together and stop behaving in this manner or they have to close down (or sell their business to allow another team to repair the damage)

I agree with you.The problem is HitBTC doing targeting scam, so a lot of people have been no scammed.

But recently, as you can see on my previous post, I found a lot of people in the same case than me.We must act.

I don't know the reason behind there scam : Have they been hacked ? Have they doing an exit scam ?Anyway, Something bad is going on.

I just contact a lawyer in Hong Kong, recommended by my French Government , to start the sue in court if they don't give me my money.

I hope you start proceedings against the scammers because if you are the first it will be a test case and others can follow. Maybe taking class action in a group with other victims would be better as it has safety in numbers and lowers the cost.

Maybe you are right, they might have been hacked or might be looking for an exit strategy - those might be some of the reasons they are selective scamming.

Well according to the news going around HitBTC seems like it is milking every last drop of every single user it can selective scam before it will probably start scamming its early adopters too in the run-up to shutting down.

I have barely any coins on the exchange and I don't find it even worth withdrawing my tokens. I have some CCT tokens and they are charging more tokens as fee than the amount of tokens I have. They were worth 1200 dollars earlier but now worth $2. I can either sell them in distress sale or keep them on the exchange. Same goes for FLP.