Got an email today to say my sub is in an inactive state. Called up to be told this means cancelled.

Turns out after talking to them twice they still tried to take payment from my expired card (after charging the correct card last month, and confirming that the correct card number is the one they hold for me).

They've now requested to re-open my sub, and I need to wait 5-7 days to find out if the request was successful.

I other words, I may be looking for an Atrocitus if anyone has one they don't want

Just re-checked the status of my package delivery (both through newgistics and through the USPS ala Jim's suggestion)...

I'm getting my package TODAY!

7 days after the day of sale and the box will be in my hands. By far the fastest turnaround I have ever gotten from a Matty.com sale (still, not even in the realm of competitive with other etailers but then what about Matty is?)

Just re-checked the status of my package delivery (both through newgistics and through the USPS ala Jim's suggestion)...

I'm getting my package TODAY!

7 days after the day of sale and the box will be in my hands. By far the fastest turnaround I have ever gotten from a Matty.com sale (still, not even in the realm of competitive with other etailers but then what about Matty is?)

Mine should be awaiting me when I get home today too. I can't wait to open the Green Lion (and inspect everything for quality).

Got an email today to say my sub is in an inactive state. Called up to be told this means cancelled.

Turns out after talking to them twice they still tried to take payment from my expired card (after charging the correct card last month, and confirming that the correct card number is the one they hold for me).

They've now requested to re-open my sub, and I need to wait 5-7 days to find out if the request was successful.

I other words, I may be looking for an Atrocitus if anyone has one they don't want

My credit card on file with them will be expiring in November. The card # will stay the same, but I'll get a new one after Nov with a new expiration date. I'm dreading the crap I'm going to have to put up with in updating that with Matty to make sure they don't cancel my subscription too. Ugh...

My credit card on file with them will be expiring in November. The card # will stay the same, but I'll get a new one after Nov with a new expiration date. I'm dreading the crap I'm going to have to put up with in updating that with Matty to make sure they don't cancel my subscription too. Ugh...

Well, you should receive a new credit card before November, so you will have time to go onto Matty.com and update your card information. Not saying you won't have any problems -- I was fortunate enough in the same situation last year to have no issues -- but you will have an opportunity to update your account before your card-on-file actually expires.

My situation is slightly different though, as opposed to being just a renewal card.

Basically, I bought the Sub last July with my Credit Card (card 1), knowing that the company had been taken over and that I would have a new card (card 2) with a different number and technically from a different bank by the time Jay was originally due out. I had card 2 in December and changed my stored details in January. I rang up in March and they confirmed that they had card 2 on file for me and that my sub would be charged to that card.

Jay was correctly (well, ignoring the additional $5) charged to card 2 without any fuss, but then I got the message to say they'd tried to charge card 1 for Atrocitus and Metron. I emailed and was told to call, then spoke to Lisette (not sure on the spelling) on 14th June who confirmed that they had card 2 and would be charging it in the next few days.

Followed by the "inactive" message yesterday. I spoke to Mal and she said she would have to request that the sub got re-opened, but then confirmed again that they have card 2 set against the sub.

The moral of the story seems to be to make sure that you have and use a card that isn't going to expire until after that year's sub finishes.

Luckily for the 2013 sub, card 2 doesn't expire until 2014...

Jowhy can't they just use Paypal? Then they wouldn't need to deal with peoples' cards changing

I paid my initial sub fee with card 1. The card number was stolen (most likely when pumping gas) and abused so I blocked it. Got a new card and DR can't continue the sub because they want to charge card 1, which is blocked. I have to return Jay and start a new sub with card 2