Noticeboard

The next Patient Participation Group meeting is to be announced. These meetings are open to all registered patients so please come along if you are free. Your ideas and views are important to us and can help us shape services to our patient's needs.

Appointments not attended

In the month of November a total of 130patients did not attend their booked appointments (69with the doctors and 61with the practice nurse) nor were the appointments cancelled so they could not be offered to patients in need of them. If you no longer need or are unable to attend the appointment you have booked, please call the surgery on 020 7266 1449 to cancel it.

Need urgent but non emergency help when the Woodfield Road Surgery is closed

If you have an urgent medical problem between 6.30pm and 8am which cannot wait until the surgery re-opens please call the NHS 111 Service by dialling 111. (NHS 111 is free to call from both landlines and mobiles.)

When you call the NHS 111 Service you will be asked some questions about your symptoms and then be directed to the appropriate local service for help.

If, for any reason, you are unable to access NHS 111 by dialling 111, please call 020 8962 7777. Calls to this number are charged at your network's standard rates.

All staff at Woodfield Road Surgery have been trained to understand how your data maybe shared and can assist you if you have further questions. You patients partnership (PPG) have worked with the practice over the last 18 months to ensure that the systems we are using follow best practice.

SystmOnline - Online access for patients

Patients are now able to order repeat prescriptions, book appointments and look at their summary care record online.

To register for this service you need to bring in photographic identification which includes your name, date of birth and address. If your ID does not include your address you will also need to bring in a current utility bill (dated within the last 3 months) which shows your name and address.

Once your ID has been checked the admin team can register you for online access and issue you with a username and password.

Friends & Family Test

As from 1st December 2014, all GP practices are required to undertake the NHS Friends & Family Test (FFT). The Friends & Family Test is a tool which allows patients to feedback on their experience and in turn this can be used to develop and improve services provided. The surgery has always welcomed patient's feedback and comments and would be grateful if you would spare just one minute to complete the FFT question and provide the reason behind your answer. To access the Friends & Family Test you need to click on the FFT icon which is located to the right of the screen under "Have your say".

Pre-bookable Evening & Weekend Appointments Now Available

If you need to see a GP when we are closed, you can book appointments at the following surgeries. You can call us to book an appointment at these surgeries or call the 111 service, who can also book these appointments for you. Please note that these surgeries do not offer walk-in appointments.