The hours are great if you can work with only getting 8 hours off in between shifts. I worked two weeks straight, every single day with only 8 hours off in between shifts during their year end close with Microsoft. This is great when you don't have a family to take care of or a personal life. Unfortunately after awhile it becomes impossible to work these shifts. While you can technically say no to these hours as it is illegal to have such little time off between shifts (sometimes only 6 hours), they will just fire you after the busy time is over. The management is absolutely horrible and play favorites with employees.

You CAN NOt fight company establishment. Difficult to get promoted or develop any skills.Every Agent is treated like robot with no room for empathy or understanding.If you are not friend with any manager, you can forget about any promotion.

Relaxed and friendly outlook on all levels. All areas of business are conducted professionally and under the defined guidelines, with a relaxed outlook. Teams are on the smaller size and this very friendly and inclusive, and middle management is always among the employees to provide assistance as needed as well as bringing us business updates.Training and advancement opportunities are available for one interested in it.

It became a stressful environment in the last 2 years (I worked in arvato for almost 9 years), but my team was great, although there was no career progression in the end.Client (Google) became unreasonable and not clear in their goals

It is good to have a secure salary and permanent job, but the culture in this company is so poor, as there is a lot of nationality working here without any interaction which I don't like it.The management is too poor as they don't chose the right person in the right place

Great workplace to gain experience in multinational company. Does not require experience for entry level, therefore it gives a chance to start your career path in office job. It is a quite laid back, casual environment, however requires long hours of overtime at every month end, including December.

Might be a fun workplace depending on the team you are.No work life balance due to unpaid overtime. You get days off instead. Might be a good choice for who is studying or likes travelling.Salaries are really bad! You start with 19K after 6 months you can have a raise to 22K (depending how good you are performing or/and licking) after the first raise you will get and annual increase of 10-50e raise per month, no matter how good you are. No benefits at all, you pay everything! Lunch included and really bad service. No words for toilet service.

Self-motivated with a solid international background in Customer Service and Sales I have learned and developed excellent skills how delivery complex deal in a critical moment such as quarter end or financial close year, working also with 24 hours SLA.Also my normal day require support to complain Team as I am the main point of contact in the team regarding tye Volume Business that i am dealing with.

All the basics are covered well and you are well backed by management and HR. Problem is that theres virtually no progression in terms of salary or job description which means that most of the people start to look elsewhere after 1-1½ years.

Enjoy working with Arvato Bertelsmann, most of the time will work as team.Basically i lean a lot from the my present work am doing with Arvato because i have lean how to work perfectly in team work and i am mostly actively as a team leader due to my my previous skill.

My work day starts reviewing the cases logged in my "queue" so that I am able to check the contracts, signature dates, compliance dates to activate agreements through the internal tools and programs.I learned how important is keeping Customer / Partners satisfaction when the outcome is valuable.The hardest part of my job is reach the targets at Fiscal Year / Quarter Year End, however is the time to enjoy when the job is done and the targets have been reached.