By purchasing from ShopperBoard store, you are deemed to have agreed to all the Terms & Conditions stated below. The merchant reserves the right to amend the Terms & Conditions from time to time.

RETURNS/ EXCHANGE POLICY(NOT APPLICABLE FOR SALES ITEMS)

To qualify for a return/exchange, please ensure that:1) the exchange tag is still intact2) the item is unworn/unwashed3) the item is in a brand new condition

Upon stringent checks, should the merchant finds that the item/s do not qualify the Return/Exchange Policy, they will not hesitate to reject the request.

Exchanges are only valid for a change in Size or Color. An exchange for another item is not allowed.

Please email [email protected] and wait for further instructions before sending the parcel back to the merchant.

The returned parcel must be mailed back to the merchant within 15 working days from the day you have received your parcel. The merchant will not be liable for the postage cost involved in the process of exchange. All parcels are to be mailed back to the merchant via Certificate of Posting (COP) or Registered Postage.

Upon receiving the returned parcel, a one-to-one exchange will be provided.

* Discrepancy of 0.5" - 1" will not be considered as a defect * (Measurements are to be taken when item is laid flat)

Please note that returns/exchanges are assessed on a case-by-case basis. The merchant reserves all rights to exercise discretion in permitting all returns and exchanges.

WRONG ITEM DELIVERED/ DEFECTIVE ITEM RECEIVED

If you have received an incorrect or defective item, please email [email protected], and we will advise you on the returns accordingly.

To qualify for the return/exchange, please ensure that:1) the exchange tag is still intact2) the item is unworn/unwashed3) the item is in a brand new condition.

Upon stringent checks, should the merchant finds that the item/s do not qualify the Return/Exchange Policy, they will not hesitate to reject the request.

A one-to-one exchange of the same item in the same color and size will be proceed once we received the returned parcel. In the event that the item/s you originally purchased is/are out of stock, a full refund will be processed.

* Discrepancy of 0.5" - 1" will not be considered as a defect * (Measurements are to be taken when item is laid flat)

Please note that returns/exchanges are assessed on a case-by-case basis. The merchant reserves all rights to exercise discretion in permitting all returns and exchanges.

BOUNCED MAIL

In an event that your parcel bounces back to the merchant, for any reason, we will contact you personally.

Postage cost will be borne by the customer should it be due to "Unclaimed at PO/ Incorrect/ Insufficient Address" etc.

If it was an error made by the merchant, the merchant will bear the re-delivery cost.

The merchant retains the right to keep any bounced mail that remains unclaimed after 3 Months, and they will not be further liable for it.

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