Q: Are the kits customizable?
A: No, the kits come pre-packed and pre-recommended by Vonda, the mini kittour’s creator and packaging expert. However, if you want to add to the pre-packed kit, we offer Just In Case individuals & refillables for additional customization.

Q: Can I return parts of the kit that I’m not going to use?
A: We pre-pack the kits with everything that the average traveler needs based on our experience. You may not return individual pieces inside the kits unless you received a kit with damaged content(s). A great suggestion for the individual pieces you will not be using can be given as gifts!

Q: What can I put in my bottles and jars?
A: You can put anything you’d like in the bottles and jars; however, some personal care products do require special packaging and may not work well with the bottles we’ve recommended for multiple uses. Please consult our bottle grid for recommended usage.

Q: What are the cosmetic brushes made out of?
A: High quality goat hair – no animals were harmed during the manufacturing of mini kittour® brushes.

Q: What is the mini kittour® concept?
A: For an overview of the brand click here. For further information, please contact us toll free at 1-877-MKT-KITS

Q: Who is Vonda?
A: Vonda is a business maven with over 27 years of packaging experience in the beauty industry! For more information about Vonda, click here.

Q: How do I find the nearest place that mini kittour® is sold?
A: We will soon provide a list of mini kittour® retailers online. Please call toll free at 1.877.MKT.KITS (658.5487) to find a retailer near you or email info@minikittour.com.

Q: Can I order over the phone?
A: Yes. You may order by calling toll-free at 1.877.MKT.KITS (658.5487) Monday through Friday, 9:00am – 5:30pm PST.

Q: Can I order by mail?
A: No mail orders are accepted at this time. We may accommodate mail orders in the near future. Please place orders by phone or by fax at: 1.877.MKT.FAX1 (658.3291)

Q: Which payment methods do you accept online?
A: At this time, minikittour.com only accepts Visa, Mastercard, and American Express. We do not accept checks, money orders, pay pal, or cash.

All credit card processing is done through an encrypted session between your browser and the server. The technical term for this is SSL, or Secure Sockets Layer, which is an Internet standard security protocol.

With SSL, no one can see your credit card information from your session over the Internet. These forms are only sent from secure areas of our site.

Credit card information is also stored in a secure area of the site, and is not kept on the web server. Access to this information is restricted to customers only. Customer Service Representatives will normally only see part of a credit card number displayed when accessing customer information. They will not see an entire credit card number.

Q: How can I send mini kittour® as a gift?
A: We do not provide gift wrapping services at this time. However, all orders are nicely presented and will indeed make a nice gift. If you’d like to send a special message, please email your request or call customer service.

Q: Can I still purchase an item that is out of stock?
A: Unavailable products cannot be purchased until that

item is restocked.

Q: Will I receive an order acknowledgement via email?
A: After you've placed an order, we'll immediately send you an email with an Order Number. Use this Order Number if you have questions about your order.

Back Orders/Out of Stock
If some of the items in your order are temporarily Out of Stock, we will ship the available items only and notify you of any products that cannot be fulfilled. Currently, we do not offer "Back Orders" for products that are not available at the time your order is placed. If you have any questions, please call at 1.877.MKT.KITS (658.5487) or email customerservice@minikittour.com. Our Customer Service Department will return calls twice daily.

Q: What is the TSA bottle size requirement for carry on liquids?
A: 3-1-1 for carry-ons = 3.4 ounce bottle or less (by volume) ; 1 quart-sized, clear, plastic, zip-top bag; 1 bag per passenger placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. 3.4 oz. container size is a security measure. The for more information, please visit this link: http://www.tsa.gov/311/index.shtm

Returns
Mini kittour® offers a "Satisfaction Guarantee" policy on all purchases. You have up to 30 days (from the shipment date) to return any merchandise with which you are not satisfied.

Returned merchandise should include the RMA# and tags and be in the same condition as it was received. Used merchandise cannot be returned unless defective. To receive your RMA# (Return Merchandise Authorization Number), please download the RMA form click here and fill out the contents of the form. YOU MUST CALL CUSTOMER SERVICE TO RECEIVE AN RMA#. Please call toll-free at 1.877.MKT.KITS (658.5487) or email customerservice@minikittour.com.

Please note that we do not accept returns of mini kittour® merchandise that was purchased from a retail partner's store or from another website. We only accept returns for items purchased through the online mini kittour® store. You must return the item to the original place of purchase. It can take up to 14 business days to process the return and credit your account. We will notify you by e-mail once your return has been fully processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact customer service.

Q: Can I return an online purchase to a store?
A: No. All online purchases must be returned via our online orders department.

Q: Can I get a cash refund, or make an exchange?
A: If you mail back your return, minikittour.com will pay a full product refund direct to your credit card, for the price of any item that you return. Credit for any returned items cannot be issued as cash. Please DO NOT send cash or checks with your return!!! Original shipping and delivery charges are non-refundable unless the return is a result of our error.

Q: What if the color on your color swatch is not what I expected or wanted?
A: You can return any item if you are not completely satisfied. Although we have tried to accurately display and represent the colors of products, the actual colors you see will depend on your monitor, and may not be completely accurate upon receiving the product(s).

Q: What if I don't like a gift I have been sent?
A: You may call customer service to exchange your order or to be issued store credit.

Q: What if I want to cancel my order?
A: Due to the high volume of online orders and processing times, minikittour.com cannot guarantee putting a stop to your order once you submit it. You should always review your order before checking out; but in the event you made an error, you should contact mini kittour’s Customer Service Representatives immediately at 1.877.MKT.KITS or 1.877.658.5487 or email us at customerservice@minikittour.com