Eaton partners with RMD to enhance customer support network in Scotland

‘We have seen an increase in demand within the UPS market in Scotland and are excited to partner with RMD to extend our reach in the area. With the support of a local service partner, Eaton is now ideally positioned to provide customers with flexible power management solutions that meet their long and short term needs,’ said Steve Spicer, UK service business manager, Eaton.

As an Eaton Authorised Service Partner RMD provides on site services to Eaton’s customers. Its engineers have an in-depth knowledge of Eaton’s solutions and have been trained to quickly and efficiently solve any hardware issues using Eaton’s proven and comprehensive support methodology. This guarantees that all customers can receive high quality support, as if delivered by Eaton. In addition, RMD can offer a complete Eaton solution incorporating all product ranges from power to rack, and is able to handle the installation and ongoing maintenance in order to provide customers with a complete Eaton power solution.

Before, providing a speedy response to maintenance issues could be challenging due to the location of customers’ sites across Scotland. Now, however, RMD’s local service network is able to ensure that an Eaton trained engineer will be on site within four hours to resolve any issues.

Gavin Maxwell, managing director, RMD, said, ‘RMD has been an Eaton reseller for over 20 years, and now we are proud to be the first company in Scotland to be given the privilege of doing service work on Eaton equipment.’