Friday, September 2, 2011

Favourite Thing Friday

About four months ago, our nine year old decided she was going to work to earn an Apple iPod touch. She saved all of her money from her birthday, report cards, and earned enough money to buy one two weeks ago.

Two nights ago her little sister decided to carry the ipod into her so it could be charged overnight. Five hysterical minutes later we deduced that Emma dropped the iPod upside down and the screen shattered. Both of our little girls were heartbroken. The older one for the loss of something she had worked so hard for. The younger one because she hurt her sister. I didn't know who to console first.

Kate very magnanimously told Emma (through many, many tears) that she didn't blame her and that she knew she didn't try it.

I immediately tried to call Apple - their business hours were over. I tried to plug in the serial number and see what the warranty covered. No dice. Then, I did a google search, "how to fix your ipod touch screen". The results yielded a thread on the apple discussion forum. Some of the commenters suggested going to the Apple store where they will fix the screen for $99.

We had a plan. And Apple totally exceeded our expectations. Expecting to pay the $99, Rob took the shattered iPod into the store....... and they gave him a brand new iPod touch.

Hats off to you, Apple - you made two little girls very happy. You've also made some new customers for life!

8 comments:

I almost cried...and then I read the rest of your post. Kudos to Apple. I'm on the fence as to whether I want an iPad. It's tempting. Better start saving my pennies. ☺ Excellent favourite, Kirsten! Happy FTF

I'm with you it is hard to know who to feel sorry for first. I can feel the horror of your little girl knowing what she had done..accident or not. How wonderful of her sister to say she knew it was an accident. They will remember this incident for life.Glad Apple were so generous.