Trainingsinhalte

The CSI course teaches participants how to achieve sustainable improvements in the IT services offered as part of IT service management. Participants will learn about the need to deal consciously with the actual and target status. Once a service has been planned and developed, put into operation, and is up and running, the quality must be continually measured in order to unearth potential for improvement. The participants will learn what these measures and observations are, how they are implemented, and how they are used. The aim is to generate an understanding of how service efficiency is best tailored to the constantly changing needs of a company. This will then lend optimum support to the business processes in question.

The 3-day seminar Managing Across the Lifecycle completes the content of the Service Lifecycle and Service Capability stream modules and focuses on the specific measures required to reach predetermined business and managerial objectives. The most important issues from the five ITIL® core books will be revisited and the relationship between the different processes will be developed. This course is the last module in the ITIL® training, which leads to the ITIL® Expert certificate upon successful completion.

Certifications

ITIL® CSI Certification (English)

Course ID: N121E

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

ITIL® Managing Across the Lifecycle & Expert Certification (English)

Course ID: N131E

The Managing Across the Lifecycle certification exam follows the seminar and takes 120 minutes. It consists of ten multiple-choice questions based on scenarios. Participants must gain a minimum of 35 out of 50 available marks (70%) to pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

You are interested in booking more than one ITIL® Lifecyle course or achieving your ITIL® Expert?
Then opt for our special offer: “ITIL® Expert 3×5”. Commit to at least two ITIL Intermediate Courses and we will offer a discount of approx. 20% from our already competitive prices.
You can choose the following packages:
- Module 1: Service Operation & Service Transition
- Module 2: Service Strategy & Service Design
- Module 3: Continual Service Improvement (CSI) & Managing Across the Lifecycle (MALC)
Achieving ITIL Expert requires successful completion of all above-mentioned trainings. Upon successful completion of the MALC exam you´ll automatically receive the ITIL Expert status.
All ITIL courses are taught according to the current syllabus of Axelos (ITIL 2011).
All ITIL® courses were provided by the ATO exccon AG, a PEOPLECERT accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited.
Why exccon?
- PEOPLECERT-accredited training and examination organisation
- Our consultants are our trainers – which makes our seminars highly focused on practice
What do you get?
- Official literature & accredited training material
- Lunch, beverages & snacks included
- Extensive exam preparation
ATTENTION: Exam fees are not included in the course fee.

You are interested in booking more than one ITIL® Lifecyle course or achieving your ITIL® Expert?
Then opt for our special offer: “ITIL® Expert 3×5”. Commit to at least two ITIL Intermediate Courses and we will offer a discount of approx. 20% from our already competitive prices.
You can choose the following packages:
- Module 1: Service Operation & Service Transition
- Module 2: Service Strategy & Service Design
- Module 3: Continual Service Improvement (CSI) & Managing Across the Lifecycle (MALC)
Achieving ITIL Expert requires successful completion of all above-mentioned trainings. Upon successful completion of the MALC exam you´ll automatically receive the ITIL Expert status.
All ITIL courses are taught according to the current syllabus of Axelos (ITIL 2011).
All ITIL® courses were provided by the ATO exccon AG, a PEOPLECERT accredited trainings- and test center for ITIL®. ITIL® is a registered trade mark of AXELOS Limited.
Why exccon?
- PEOPLECERT-accredited training and examination organisation
- Our consultants are our trainers – which makes our seminars highly focused on practice
What do you get?
- Official literature & accredited training material
- Lunch, beverages & snacks included
- Extensive exam preparation
ATTENTION: Exam fees are not included in the course fee.