I needed my winter tires swapped out so I asked over the phone if that was covered with the 4 year maintenance plan. They said it would be free to do and scheduled my for an appointment.

When I arrived at the dealership, not only did they decide to charge me (claiming that the person who scheduled appointments was wrong about the policy), but they wanted to be paid a ridiculous $260 for a 20 minute job that requires no parts and minimal labor.

In conclusion, they are criminals.

$260 should be pocket change for you... if you can afford a BMW, then $260 is nothing. that being said, you must be a poor person PRETENDING to be rich by leasing or finacing an expensive car...