how to make payments

Direct Debit

Paying by Direct Debit is by far the easiest way of ensuring your rent is paid on time. The money goes in straight away and there is no danger you will forget to pay. Payments can be made weekly, fortnightly or monthly on a day that suits you. You will have peace of mind knowing your rent is always paid on time. It’s easy – just call the Income Team on tel: 01274 254777. Alternatively you can obtain a Direct Debit application form from your local Incommunities office

internet payments

Can be made by logging onto www.incommunities.co.uk where you will be redirected to the Santander Billpay website. You will be asked to quote a reference number. This is your tenancy reference number beginning 85 on your rent payment card or rent statement

by phone

Please contact the Income Team on tel: 01274 254777 to pay by debit card during office hours.

telebanking

You can pay your rent over the phone directly from your bank account if your bank offers a telebanking service. You will need to provide your bank with your tenancy reference number from your rent payment card and Incommunities bank details which are: Barclays Bank PLC, Account Number 80498890, Sort Code 20-11-88

BillPay website

The BillPay website allows customers to make online bill payments. If you hold a debit card from any UK bank you can now pay your bills via the Internet free of charge. The BillPay website is at www.santanderbillpayment.co.uk

in person by visiting in person one of our offices listed below.

There are some exceptions to how you can pay your rent at some of our offices so please read the details below before visiting. You can click on the first line of the address to see a map of the location which will be opened in a new window.

Incommunities – Aire-Wharfe

You can pay your rent at any Post Office or Payzone outlet anywhere in the country but be sure to take your rent payment card with you. This service is provided free of charge.

standing order

A standing order is similar to a Direct Debit but it is set up by yourself via your own bank. Complete a standing order form from your local Incommunities office or your own bank, and quote: Barclays Bank PLC, Account Number 80498890, Sort Code 20-11-88, your tenancy reference number, the amount you wish to pay and the frequency of payment

bank transfer/direct payment

You can arrange a direct payment through your own bank. You will need your tenancy reference number and Incommunities bank details: Barclays Bank PLC, Account Number 80498890, Sort Code 20-11-88

If you are having difficulty paying your rent please contact the Income Team on 01274 254777 or your local Incommunities office immediately.

There are a number of ways we can help – we can agree a payment plan with you, help you look into any benefits you may be entitled to or put you in touch with local organisations who can give you free financial advice.

What happens when your rent falls into arrears? As soon as your account falls into arrears we will contact you to find out why and try to help. However, we do have a range of options open to us for anyone continuously failing to pay their rent. These include taking arrears direct from benefit payments or even taking the matter to court.