Many say that a handful of companies are currently in the early stages of conducting RPA proof-of-concept trials, while some are entertaining production pilots.

Affected Areas

Many IT service lines are expected to come under RPA’s influence.

Helpdesk is a field that falls under this category. RPAs could potentially automate non-ticketing activities that, as per IT reports, occupy 25% to 40% of a helpdesk’s tasks. Some of these tasks include monitoring, providing clarifications and reporting. As for ticketing, RPA could assist in automation of common service requests such as password resets.

IT infrastructure outsourcing is another area that is expected to be impacted by RPA. In this, robots (such as FANUC motors, amplifiers, and drives) could observe critical thresholds and, under certain threshold breach conditions, could even fix the issue.

Companies have already started to leverage RPA for many of their client projects.

Automation projects, as per industry experts, should not take more than a year to complete. They would likely cost between half a million USDs to two million or more, depending on the number of robots and their complexities.