Export failed. Please try again when exporting from Fundraising>Analyze in RENXT

I am unable to export from specific areas in Fundraising>Analyze in RENXT. I receive an error of Export failed. Please try again. This is when I have gone into Fundraising>Analyze and clicked on any number which brings up a window on the right side. From there I choose export and receive the error message.

Article
Number:115712

Products:

Raiser_s_Edge_NXT

We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

Log into RENXT

Click Fundraising

Click Analyze

Click on any number under any header (i.e. the number of gifts)

Window Opens on the right side for a detailed list of the gifts

Click export at the top

Error

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.