Debt collection

Collecting your accounts

Our focus is to establish contact with the debtor(s) and obtain an understanding as to why the account remains unpaid. This is achieved through a number of options such as calling the debtor, sending a demand letter (a letter we send to debtors demanding payment be made within a specified timeframe), sending emails, issuing SMS messages and requesting return contact.

Once a response is received, we either demand immediate payment, negotiate a payment plan or, when a dispute is raised, we seek a written explanation and forward it to you for comment. If only part of the debt is disputed, we continue to negotiate payment of the undisputed amount.

Referring your accounts

We can act on debts greater than $500 (AUD) and less than two years old.

Kemps Petersons Receivables “Connect” is our online service where you can lodge your accounts with us. We can also facilitate automated bulk uploads of debts and set debts up in-house.

Our debt collection services cost

We handle one-off debts, and our collection fees are structured based on the size of the debt and the volume of work you give us. Call us now for a quote or complete the enquiry form providing us with details of your debt.