Safety Ratings and Recalls

Safety

2012 Ford Explorer

Recall Notices

2012 Ford Explorer (8/28/2017)

Campaign Number: 17E048000

Component Name: SUSPENSION:REAR

Manufacturer: Ford Motor Company

Description: Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Defect: A loss of the wheel or wheel end can increase the risk of a crash.

Corrective Action: Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.

2012 Ford Explorer (8/28/2017)

Campaign Number: 17E048000

Component Name: WHEELS:CAP/COVER/HUB

Manufacturer: Ford Motor Company

Description: Ford Motor Company (Ford) is recalling certain Wheel Hub Bearing assemblies, part number HB5Z-1104-C, incorrectly listed as being for installation on the rear axles of 2011-2017 Ford Explorer 4X2 vehicles. These bearings assemblies were manufactured without a self retention feature, possibly resulting in the separation of the wheel or wheel end.

Defect: A loss of the wheel or wheel end can increase the risk of a crash.

Corrective Action: Ford will notify the distributors of the hubs specifying that they are to only be used on drive axles. It is believed that none of the hubs were purchased from Ford dealers for the incorrect application. Owners may contact Ford customer service at 1-866-436-7332.

2012 Ford Explorer (3/24/2015)

Campaign Number: 15V171000

Component Name: STRUCTURE:BODY:DOOR

Manufacturer: Ford Motor Company

Description: Ford Motor Company (Ford) is recalling certain model year 2011-2013 Explorer vehicles. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.

Defect: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.

Corrective Action: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began on July 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S11.

2012 Ford Explorer (5/29/2014)

Campaign Number: 14V286000

Component Name: STEERING:ELECTRIC POWER ASSIST SYSTEM

Manufacturer: Ford Motor Company

Description: Ford Motor Company (Ford) is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.

Defect: If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

Corrective Action: Ford will notify owners, and dealers will update the Power Steering Control Module (PSCM) software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.

2012 Ford Explorer (1/6/2014)

Campaign Number: 14E001000

Component Name: STEERING

Manufacturer: Ford Motor Company

Description: Ford Motor Company (Ford) is recalling certain replacement steering gears installed on model year 2011-2012 Explorers as service parts in September 2013 and January 2014. The affected gears may lock, preventing the driver from being able to steer the vehicle.

Defect: The inability to steer the vehicle increases the risk of a crash.

Corrective Action: Ford will notify owners and dealers will replace the suspect steering gears with new steering gears, free of charge. The recall began on January 29, 2014. Customers may contact Ford at 1-800-392-3673. Ford's number for this recall is 13S14.