Even though Australia’s economy is doing well, lots of Australians are doing it tough.

For some of us, it’s getting harder and harder to make ends meet. If you feel like you’re losing control of your finances, feeling financially squeezed or having trouble meeting your credit card or loan repayments, then this website is for you.

Perhaps your financial situation or personal circumstances have changed. This may be because of an unexpected event or unforseen changes outside your control. For example, maybe:

Your hours at work have been reduced, or you've lost your job altogether?

You or someone in your family is sick and you need to pay unexpected medical bills?

Special Features

In special circumstances, banks will streamline arrangements to help customers and their communities during an emergency event or a natural disaster, such as a flood, bushfire, cyclone or earthquake.
Banks recognise that customers may not have access to their homes and/or financial records at these times. Banks understand this can be a difficult and stressful time for households and businesses and is not a time you want to be worrying about your finances.
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Bank customers have a wide range of rights, backed by laws and other codes, but it can be difficult at times to find the right information when you need it.
To help, the ABA has pulled together all the information into one place, in a new publication:
Smarter Banking: Know Your Banking Rights and Responsibilities
Or free call 1800 009 180 and we’ll post it to you.
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