Finalizing Update error

Some users are reporting an error message when updating the client tier application, after upgrading to CAREWare build 865 or newer, stating that the jMultiTier.dll file is missing or incorrect. Some users get the message after clicking Update Now during the client update process. They have the option to click OK on the error message window, and then the Finalizing Update message appears. The Finalizing Update process doesn't complete. This is a result of the jMultiTier.dll file not updating correctly. This can occur if the file is being blocked by anti-virus software.

Here are a few options to resolve this error:

Check your anti-virus software for blocked or quarantined CAREWare files. *Contact your local IT department for support with network or anti-virus software issues.

Re-install the client tier application using the same build as the business tier currently installed for your organization. *Click here for instructions on installing the client tier.

Copy the jMultiTier.dll file from the Client Distribution folder.

Go to the RW CAREWare Business Tier folder

Double click on ClientDistribution

Right click on jMultiTier.dll

Click Copy

Go to the RW CAREWare Client Tier folder

Click Paste

Choose the option to replace the file if prompted to.

Copy the files from the ShadowedClientUpdate folder and paste those files in the RW CAREWare Client Tier folder.

Go to the RW CAREWare Client Tier folder

Double click on ShadowedClientUpdate

Click on the first file in that folder

Hold down Shift

Click on the last file in that folder

Right click on any file

Click Copy

Go back to the RW CAREWare Client Tier folder

Click Paste

Choose the option to replace all files

The ShadowedCLientUpdate file is located at C:\Program Files (x86)\CAREWare\RW CAREWare Client Tier\ShadowedClientUpdate by default.

The RW CAREWare Business Tier folder is located at C:\Program Files (x86)\CAREWare\RW CAREWare Business Tier by default.