We only allow specific support contacts to request support from us. I don't see a "contact list" where we can keep track of authorized contacts. Really new to Spiceworks though, so it might be there, I just don't see it.

You might try creating an IT Service for each client/customer (use the Other->Custom type). Once you've created it, you can specify contact info for this "IT Service" that is really a client (using the "add support phone numbers" link).

You could also add details to this "IT Service" specifying when your contract ends, attach client-specific documents, etc. You could even relate the tickets to this "IT Service" for easy reference.

You might try creating an IT Service for each client/customer (use the Other->Custom type). Once you've created it, you can specify contact info for this "IT Service" that is really a client (using the "add support phone numbers" link).

You could also add details to this "IT Service" specifying when your contract ends, attach client-specific documents, etc. You could even relate the tickets to this "IT Service" for easy reference.

-Eric

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