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FAQ

Why should I register an account with My Diamond Drop?By registering an account on My Diamond Drop you will benefit from different services:1.Track your orders2.View order history3.You will be able to subscribe to our exclusive Newsletter to receive special promotions and be the the first to find out about hot new items! 4.Create a wishlist 5.Update your address details 6.But most importantly you will become part of our great elite and exclusive community!

Do I need to set up an account to place an order?No, but we do recommend for you to set up an account on My Diamond Drop so that you can track the progress of your orders. Is my personal information kept private?Absolutely! We strongly believe in privacy and we do not give any of your private information to third parties. Once you are part of our MyDD World, all your private information stays strictly with us.

I’ve forgotten my password, what should I do?If you forget your password, simply click on the 'Forgotten Password' button on the log in screen and you will receive an email to reset your password to a new one.Which payment method does My Diamond Drop accept and is it safe to use my credit card online?My Diamond Drop operated strictly with PayPal, which ensures the safety of your credit cards through our website.What are your delivery charges?We charge $5.00 per delivery under $250 on all items excluding special promotions. For orders above $250 we offer FREE WORLDWIDE DELIVERY How much duties and taxes shall I pay and is it charged online?Unfortunately we have not established a method yet to pay the duties and taxes online. However, as our items are delivered from different parts of the world please

What is your policy for returns & exchanges?Please find our policy hereHow do I track my order or view my order history?To view your Order History log on to 'My Account'. If you have not registered an account with us, you can do so here.

How do I measure my ring size?Very simple! We have created a ring size guide for you: Please click this linkOtherwise take a ring you already own, measure the circumference of the ring from the inside with a paper and determine your size by using our Ring Size GuideDo you offer a bespoke service? Absolutely! Our gifted Gemologist will follow your bespoke service all the way through.We also offer a customisation service for you if you would like to customise an Item to your taste (an example is to change the stone or the colour of the stone) wFor bespoke please contact us at bespoke@mydiamonddrop.com

Do you offer an engraving service?We do for specific items. Please contact us at care@mydiamonddrop.com to let us know which item you want engraved and we will get back to yoDo you offer gift wrapping?We offer gift wrapping only on request. E-mail us at care@mydiamonddrop.com and tell us which item you would like gift wrapped and we shall show you different options.