Lucky Ace

Our review of Lucky Ace

It's unusual to see an online casino that has Microgaming games but which doesn't use its Viper software: rather, Lucky Ace uses the software of Random Logic with its Microgaming creations. The inconvenience is that you won't find all the good games that this publisher has spawned over the years. 'Only' 150 games are available which isn't bad, but in my view the range lacks table games and video poker (only one sole type !) And you won't find craps either ... The interest in Lucky Ace rests in its slots and a little in its arcade and scratch games, which is surprising for a casino supplied by Microgaming. What's more, you'll see at the top of the casino's main page 'Live Blackjack and Roulette' - but don't look for it, as there's no Live Dealer ! Apparently it could be introduced in the near future but in my opinion, as it hasn't yet been brought in, the heading shouldn't be there as players expect to find this mode with real dealers and it's clearly not offered !

Apart from that, the chat assistance responds well to your questions and will guide you through your early days with Lucky Ace. They have the tendency to want to call you rather than speak via chat, so if - like me - you prefer the chat method, just refuse. The wait times for payouts of your winnings (and I hope you get some) are average, with no problem, taking between 2 and 7 days. On the other hand you can only take out 3,000 euros a month which is very low. Nonetheless, if you're lucky to come out in a cold sweat because you've won a progressive jackpot, these conditions alter, fortunately ! Imagine winning, say, 50,000 euros (which isn't huge for a progressive jackpot) and not being able to take out more than 3,000 euros a month ! In summary, as you'll have realised, Lucky Ace is rather disappointing in terms of what one might expect from Microgaming. The conditions are a little odd at times but this casino is fine when it comes to quality of the software: it just lacks a real variety of games.

NB: It's important to mention a last bad point for this casino - it purports to have the eCOGRA accreditation which guarantees the respectability of a casino but in reality it hasn't got it. It's a bit sad, and very deceitful. We don't find this acceptable, especially when the heading 'Live Blackjack and Roulette' is given when it isn't there. Confidence in this casino is thus strongly undermined - the simplest thing is for you to go elsewhere...