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Answers by Eric, Developer

Category: Android Devices

Satisfied Customers: 4448

Experience: Award winning Android Developer & part of the Cyanogen Development Team

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My samsung galaxy cell phone off of a sudden wont answer calls.

Customer Question

My samsung galaxy cell phone off of a sudden wont answer calls. when the phone rings, none of the buttons come up and a box pops up that says "process com.android. phone has stopped unexpectedly. Please try again" Force Close. Please help

Please do not reset your phone as previously instructed. There is absolutely no reason to do that and lose any of your data.

Follow these steps and it will resolve the problem, without a reset.

Open the Settings App

Choose Applications

Choose Manage Applications

Tap on the 'All' tab at the top

Locate and tap on the Phone app

Tap on the Clear Data button

Tap on the OK button to confirm.

If you have any further questions or this solution does not resolve the issue, please feel free to ask.

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Eric, I have tried what you said and it still does not work. I cleared the data the way you told me to, I called my cell from my home phone, tapped the answer button and it did the same thing, it popped a box up that said process com.android. phone has stopped unexpectedly. Please try again" Force Close. So I went back to try and do it again, but there is nothing to clear. Please help. I cant receive any phone calls!!