Note:Low persistence customized 4K panel, it's not full persistence standard panelPatented low persistence customized 4K panel, it's not full persistence standard panel, so there is no smear issue in Pimax 4K VRRefresh rate: up to 90Hz in binocular frame technology, 60Hz in monocular frame technologyWe advice you to enjoy the VR headset with wearing glasses if you have the myopia or astigmatism

FAQ for PIMAX 4K UHD Virtual Reality 3D PC Headset

Customer Questions & Answers

If I buy it, is it possible to have a guarantee that the product that you will send me will have the serial number started by 100 and not by 102?

By Mauricio Jul-31/2017 12:07:35

A

Hello Mauricio

Sorry that we do not have this guarantee.

The two versions will be sent in random. They have no difference.

Thank you for your inquiry.

Q

Hi,
There are currently 2 versions of the Pimax 4k. The old versions have serialnumbers starting with '100', the new versions have serials starting with '102'. The old version is using red letters on the carton box while the new version uses blue letters.
Which version are you currently selling ?

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Can it connect to a 3D Blu-ray player using HDMI cable to watch a 3D movie?

By Edward May-24/2017 10:05:00

A

Hello Edward,

Our pimax 4k vr is a pc version , must need plug with PC.

It only can use with PC , others no . mac system computer can not use . only windows 7/8/10 64bit

Q

Can this product be used to watch via a normal television?

By Keith May-13/2017 06:05:02

A

Hello Keith,

Compatible with PC Win 7 / 8 / 10

Q

Can I use this to run P3D flight aimulator?

By Don McIntyre Apr-27/2017 04:04:06

A

Hello Don,

Compatible with PC Win 7 / 8 / 10.

Q

Hello, I was looking through the questions, and I saw you reply to somebody saying that you can not use a laptop for this product. My laptop has a GTX1060 graphics card + Windows 10 + i7-6700. Would this be powerful enough?

By Ralph Mar-31/2017 01:03:17

A

Hello Ralph, Yes.

You can install the APP virtual desktop, you can turn the head as a monitor,laptop is ok.

Q

Is this Product compőatiblw with steam VR?

By Bela Lentschesch Mar-30/2017 05:03:49

A

Hello Bela, Yes, it can use with Steam or Oculus.

Q

Hi,
Do you ship to New Zealand and what are the costs for this item?

By Andy Mar-16/2017 06:03:32

A

Hello Andy You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. The price shown on the on the product page is the item price, shipping cost is not included.Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Q

Good evening.
The Pimax 4k are suitable with Dirt Rally pc game as well as assetto corsa platform?
Regards,
Alfredo

By Alfredo Carvalho Mar-14/2017 05:03:44

A

Hello AlfredoFor your problems,we need to contact with our product department confirm it.Please kindly wait 1-2 working days for our following e-mail.Thank you for your understanding.

If I buy it, is it possible to have a guarantee that the product that you will send me will have the serial number started by 100 and not by 102?

By Mauricio Jul-31/2017 12:07:35

A

Hello Mauricio

Sorry that we do not have this guarantee.

The two versions will be sent in random. They have no difference.

Thank you for your inquiry.

Q

Hi,
There are currently 2 versions of the Pimax 4k. The old versions have serialnumbers starting with '100', the new versions have serials starting with '102'. The old version is using red letters on the carton box while the new version uses blue letters.
Which version are you currently selling ?

By Sjef Jun-24/2017 01:06:24

A

Hello Sjef,

There is no difference between these two kind of serialnumbers.

We will ship these 'two versions' in random.

Thank you for your inquiry.

Q

Can it connect to a 3D Blu-ray player using HDMI cable to watch a 3D movie?

By Edward May-24/2017 10:05:00

A

Hello Edward,

Our pimax 4k vr is a pc version , must need plug with PC.

It only can use with PC , others no . mac system computer can not use . only windows 7/8/10 64bit

Q

Can this product be used to watch via a normal television?

By Keith May-13/2017 06:05:02

A

Hello Keith,

Compatible with PC Win 7 / 8 / 10

Q

Can I use this to run P3D flight aimulator?

By Don McIntyre Apr-27/2017 04:04:06

A

Hello Don,

Compatible with PC Win 7 / 8 / 10.

Q

Hello, I was looking through the questions, and I saw you reply to somebody saying that you can not use a laptop for this product. My laptop has a GTX1060 graphics card + Windows 10 + i7-6700. Would this be powerful enough?

By Ralph Mar-31/2017 01:03:17

A

Hello Ralph, Yes.

You can install the APP virtual desktop, you can turn the head as a monitor,laptop is ok.

Q

Is this Product compőatiblw with steam VR?

By Bela Lentschesch Mar-30/2017 05:03:49

A

Hello Bela, Yes, it can use with Steam or Oculus.

Q

Good evening.
The Pimax 4k are suitable with Dirt Rally pc game as well as assetto corsa platform?
Regards,
Alfredo

By Alfredo Carvalho Mar-14/2017 05:03:44

A

Hello AlfredoFor your problems,we need to contact with our product department confirm it.Please kindly wait 1-2 working days for our following e-mail.Thank you for your understanding.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Hello Andy You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically. The price shown on the on the product page is the item price, shipping cost is not included.Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.

Q

Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

By Jonathan Feb-23/2017 03:02:36

A

Hello Jonathan, Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

By Jonathan Feb-23/2017 03:02:35

A

Hello Jonathan, Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

By Jonathan Feb-23/2017 03:02:35

A

Hello Jonathan, Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

Hello, I'm from Brazil, our import taxes are high, I'd like to know if you could send as a gift, because there is a chance of not being taxed

By Jonathan Feb-23/2017 03:02:35

A

Hello Jonathan, Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Q

Hi,
Which shipping is recommended and do you plan to ship from EU warehouse?
Thanks,
Gyozo

By Gyozo Feb-18/2017 05:02:50

A

Hi Gyozo,

Thank you for your inquiry.

We will ship it from China.

Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:1) Expedited Shipping: 3-7 working days 2) Unregistered Air Mail & Registered Air Mail:10-40 working days3) Priority Line : 5- 25 working days(Only for partial countries)Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Hi - would a 1050 graphics card cope with this virtual reality thing (not quite up on it all, to be honest)
Thanks
Amanda

By Amanda Wilkins Dec-12/2016 10:12:08

A

Hello Amanda,1050 graphics card is compatible to the item.

Q

i have mackbook i have mack book pro early 2014 don't have hid slot what can i use usb slot

By larry kiker Sep-30/2016 10:09:34

A

Hello larry,

It is only compatible with computer .

Q

Hello
I order PIMAX 4k with Europe or Asia(China) release ???
what version of the product on this stock? (PIMAX release two version)
Best
Tom

Pros:Good helmet, fast delivery, I recommend the seller, I will order moreCons:Viewing angle 75 degrees, and so everything suits

May 29,2017

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Ease of Use

Build Quality

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Overall Rating

Chad

For the price, the BEST HMD for sale today.

Pros:I\'ve used the HMD for a few days, here are my experiences so far:

- Easy setup. I installed the PiMax drivers, plugged it in, updated the firmware and it was good to go.

- Steam sees it as a VR headset! I have played several Steam VR titles including using the Steam Big Picture VR mode where it puts ANY steam game on a giant virtual theater screen. I\'ve also used it for Virtual Desktop.

- Light weight. The headset is super light to wear, the straps are comfy and the headphones included are pretty decent.

- When i switch to Steam VR it automatically sets the Audio to output over the headset HDMI, when i close Steam VR it resets to my normal speakers - thats great.

- CLEAR IMAGES. I have used a Rift DK1, a DK2, a VIVE, a Deepoon E2 and now this HMD and the screen on this Pimax is really, really, crazy high resolution. All the other HMDs i used had easily seen screen door effect, this has none to speak of. I used it to read a bunch of websites and watch some netflix and it was great, great, great.

- Active developers who have released MANY updates to the headset and companion software as well as an active Forum on the PIMAX website where lots of users discuss tweaks, fixes and hacks to make the HMD even better.

Bottom Line: - For 400$ this is the sharpest HMD on the market. If you are willing to trade some refresh rate for NOT having to see everything through the screen door effect then this is a killer headset. If you want a 4K screen and 120hz then wait a year for the 2nd Oculus or VIVE products.Cons:And now, the downsides: - The software it comes with is still only 75% done. They added IPD adjustment and some other features and the Dev\'s seem active but there is a way to go before the control app for the HMD is as good as it should be.

- Depending on the game you try to use it with you may need to mess around to get it to work as an Oculus, especially if the game doesnt support Steam VR.

- No forward/back position tracking, as has been said before. This doesnt matter to me as i am using a PSEye and remote to do tracking but some people really care about being able to lean into a scene.

- Lower refresh rate.For some people, especially those prone to motion sickness, this may make the experience bad. I dont get motion sick and the pure clarity of the screen is worth the slight jaggies some times for me.

Oct 26,2016

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Djomaster

PIMAX 4K VR, I like it !!!!

Pros:- very light - very good build - very good quality screen - very fast - works with SteamVR - works like Oculus - very good soundCons:- some issue with focus setup sometime - IPD not very clean - some software and drivers bug

Pros:I did not have much time to test it 100% but as I see I am really happy with it. Great image quality. Price and shipping time were great.

I believe that if you will spend enough time to configure everything, it will be the best VR headsetCons:To make it work on every platform (steam, oculus, pimax...) you should spend a lot of time, it is quite confusing. I feel some motion sickness but it could be my personal issues, not Pimax.

Dec 07,2016

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Waleed Yousef

Mr

Pros:very nice, recommendedCons:very nice, recommended

May 24,2017

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Samuel

Mr

Pros:Very good quality and value for the price, easy to install and use. Beautiful picture qualityCons:Not \'true\' 4K, just 2 x 2K screens. Difficult to make eye adjustments. Software needs some work.

Its light weighted and comfortable to wear, accustic is near to perfect.

And did i mention the fantastic resolution? BEST Movie experience you can get right now.Cons:Havent found any but maybe the pimax own platform which hasn much to offer up to now... but since you can use steam vr anyway.. who cares.

Nov 28,2016

Is this helpful?Yes (4)No (2)

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Stanislav

A good helmet, the product corresponds to the description

Pros:Good helmet, fast delivery, I recommend the seller, I will order more

Pros:I did not have much time to test it 100% but as I see I am really happy with it. Great image quality. Price and shipping time were great.

I believe that if you will spend enough time to configure everything, it will be the best VR headset

Cons:To make it work on every platform (steam, oculus, pimax...) you should spend a lot of time, it is quite confusing. I feel some motion sickness but it could be my personal issues, not Pimax.

Dec 07,2016

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Shipping & Payment

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0%

20.8%

60.9%

5.13%

19.2

Spain, United Kingdom, Italy, Germany, France & Portugal

1.62%

41.09%

43.26%

5.71%

19.9

Netherlands, Greece, Poland

5.59%

44.44%

35.84%

13.00%

18.76

Russia

0%

11.20%

68.50%

15.80%

24.6

Japan, Korea

0%

21.30%

68.80%

9.66%

15.95

Brazil

0%

0.00%

17.96%

54.14%

38.6

Thailand, Singapore & Malaysia

0%

15.50%

45.75%

21.36%

19.03

Other countries

0.73%

40.41%

49.93%

8.92%

20.28

Priority Line

United States

49.90%

46.30%

0.93%

0.06%

8.3

Spain, United Kingdom, Italy, Germany, France & Portugal

5.55%

74%

19%

0.38%

10.8

Russia

0%

0.75%

88.30%

9.05%

20.04

Australia

7.67%

86.60%

5.68%

0%

11

Korea

77.01%

21.40%

1%

0%

5.6

Japan

95.80%

2.09%

0%

0%

5.4

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8

Other countries

40.75%

49.96%

5.13%

0%

10

Expedited Shipping

ALL countries(EMS)

39.85%

50.09%

8.96%

0%

9

ALL countries(DHL)

90.15%

9.84%

0%

0%

4.48

EU Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Payment

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

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At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

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