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Terms and Conditions

1. Arrivals and Departures

Monday - Saturday 9-10am and 4-6pm.

Sunday 4-6pm only.

Closed Christmas Day and Boxing Day for arrivals and departures.

Other times ONLY by prior arrangement.

2. Your Cats Health

i. All cats must be up to date with their vaccinations for Feline Enteritis and Cat Flu. The certificate provided by your vet must be produced each time on arrival and will be retained by us for the duration of your cats stay.

ii. All cats should be up to date with preventative flea and worming treatments.

iii. We must be kept informed of any medical history and reserve the right to refuse admission of any cat showing signs of illness, pending medical advice.

iv. Medication can be administered when required, including injections for conditions such as diabetes - specific written instructions must be supplied on arrival.

v. Any cat showing signs of ill health whilst staying with us, will be taken to your own Veterinary Hospital, (if within 15 mile distance of The Garden Mews) for treatment - otherwise a local vet will be used and if necessary contact will be made with your own Vet for any current condition still needing treatment.

vi. Any costs incurred for any of the above will be charged including travelling costs at £35 for the first Vet visit and £25 for subsequent visits.

3. Payment

i. Fees are charged for the dates booked including arrival and departure days. A minimum 3 day charge will be made dependent on standard or deluxe room booked and the number of cats boarded.

ii. A non-returnable £30 deposit for each cat boarded is required for all new customers.

iii. A non-returnable £30 deposit is required for each cat boarded at Christmas and/or New Year.

iv. Full payment is required before or on collection day by either cash, cheque or card.

v. A delivery and collection service is available, charged per trip at £1 per mile travelled with a minimum charge of £15.

vi. Long term boarders will be invoiced monthly in advance.

4. General

i. You will be required to sign a 'boarding form' the first time you board your cat at The Garden Mews. This will state that you have read and understood the Terms and Conditions. It will also give us permission to administer any medication or treatment necessary and to seek Veterinary advice.

ii. An emergency contact telephone number must be supplied for any concerns we may have about your cat's health.

iii. Cats must be transported to and from The Garden Mews in a suitable cat carrier which will remain at the cattery during the stay.

iv. If any cat is left uncollected for 7 days without contact with The Garden Mews, explaining the situation, it may be necessary to contact an animal charity, for rehoming purposes.

N.B. It should be noted that we have decided NOT to adopt a cancellation policy. However, if during our very busy times when we are fully booked and not able to re-let your reserved rooms, we would like to think we could expect full payment to compensate us for loss of business.