People get promoted and placed in positions based on politics and not merit. It's very cliquey and if you aren't in the clique, you will not get anywhere. No structure. Favoritism is rampant. There was poor leadership and even worse managers that are simply waiting to retire and are no longer invested in their positions.

Advice to ManagementAdvice

Invest in people who care enough about their jobs to change what isn't currently working. Don't just promote the clique and instead promote based on skills and merit.

Make sure to communicate with Each of you workers under your care, including the 'vendors' aka consultants as I was left in a location fore 22 hours (Someone forgot to tell the shift manager I was out there)

Able to interact freely with both in-house clients company wide as well as technical savvy professionals. Creativity is welcome. Variety

Cons

Communication upward is a challenge, yet doable.

Advice to ManagementAdvice

Open lines of communication to listen to mid-level managers and support them not only if they are field supervisors. Higher levels of engagement can be achieved from back-office employees by providing them growth opportunities ( technical ad managerial)