OK I am exhausted with this. HAve searched through help and pinstacks for solution to ... RIM Desktop Software forum

Greyed out email reconciliation on DTM

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OK I am exhausted with this. HAve searched through help and pinstacks for solution to no avail. I cant get email reconciliation to work on the Desk top manager, everything else synchs OK but not email (which I am recieving on the handheld OK). I have tried

Uninstall (3 times)
Different software sources (download and disc)
Resend service books (why would this make any difference anyway)

Re: Greyed out email reconciliation on DTM

Welcome to Pinstack, blamb. It sounds to me like you might have installed the BES version of the Desktop Manager and not the Internet Version and that you don't have Access to a BES. Is this the situation? I don't know if using the enterprise version of DM will cause problems any more but I think it used to.

Re: Greyed out email reconciliation on DTM

blamb, you should be able to sync using the USB Cable to connect to your PC. Of course you will have to configure Intellisync to properly sync with your PC PIM to get it to work. But a hydn said, without a BES, either corporate or Hosted, you will not be able to "sync" email using desktop manager. It doesn't work that way. BIS works with the email server, not with whatever email program you use on the PC to access the email server.

Re: Greyed out email reconciliation on DTM

Sorry i'm not being clear. I have connected up via usb, I understand about BIS etc, but the email option is still greyed out. I think I have an installation problem - I am running outlook 2003 and this should be compatible.

Re: Greyed out email reconciliation on DTM

How do you get Destop manager to let you synchronise - my email reconciliation option is greyed out and I have tried numerous reinstallations with no success. I have two mail accounts whihc are being pushed via BIS to my BB but I cannot synchronise with my Outlook (2003 small business edition) so I end up with lots of mail on the BB which I have cleared off the PC and so on.

Re: Greyed out email reconciliation on DTM

Hi,

I'm having the same problem. From what I read and what I understand, it is not possible to reconcile our emails if we do not have a BES. I have come to accept that fact. But I have another problem.

My boss gets hundreds of emails a day. He needs to be able to get his emails through his blackberry and outlook 2003. I have no problems setting that up. The problem is, if he replies emails from his bb then outlook would not have a copy of the replies he has made. I don't even know if a solution exists, so I am open to suggestions.

Re: Greyed out email reconciliation on DTM

Ken, How did you set your bosses email to get to the BB? Are you using BIS and Polling, or is it being forwarded to his BB from your Email Server? What type of email server are you using?

Rcjbr

We are currently using Network Solutions for our emails. We have been having ALOT of problems with their instability and whenever we call customer service they always claim everything looks good on their end. Anyways, because of the problems, I set up my email to forward my emails to my sprint.blackberry.net email. Then in BIS, I just simply set the reply-to to my caitacgarment.com email. We currently do not have our own exchange server, do you guys think getting an exchange server is worth it? We only have 50-60 users.

Re: Greyed out email reconciliation on DTM

Re: Greyed out email reconciliation on DTM

Ken, Without BES your boss is not going to get the replies, unless you set his BIS to autoBC his BB traffic to his work account. I'm not sure how to do this but I have read about it being done. You may need a filter to prevent the replies from being resent to his BB.