Can Live Chat Take a Message if my Team is Offline?

If nobody on your team is available to handle a live chat on your website, FuseDesk can instead take a message and create a case for your team to follow up.

To configure offline messages, head into your Live Chat Settings, and under Offline Chat, choose the option to Let Visitors Create a Case.

Everything you need to know about your website visitor will be attached to the new case that’s created so your team can respond when they’re back online.

If you’d rather simply hide the chat widget if no reps are available, choose that option instead under Offline Chat.

Offline messages, like FuseDesk Chats, will automatically link up to the correct Infusionsoft/Keap Contact so you and your team have all the information you need to support your customers with ease, right in FuseDesk.