Tripfez is part of Tripfez Travel Sdn Bhd and was established in February
2013 and is a licensed travel agency under the Malaysian law (License No.
7142). The use of Tripfez website is subject to your acceptance of our
terms and conditions. If you do not accept these Terms and Conditions, you
must refrain from using the website.

Customers are deemed to have read, understood and accepted the following
terms and conditions.

Note:

All tour rates are meant for Malaysians only and exclude any airfares
unless stated otherwise. Rates may change in the event of erratic
fluctuations in the currency exchange rate and eleventh-hour adjustments or
surcharges imposed by accommodation, land, water, and air transport
providers, and restaurant, attraction, theme park, sightseeing and tour
operators.

Tripfez shall be known as “The Company” in the terms and conditions listed
below: -

1. BOOKING PROCEDURES

Upon receipt of deposit payment from you, the Company will proceed to make
the necessary flights, hotel accommodation, tour vehicles and tour guide
reservations.

1.1 Amendment to Booking:

Upon confirmation of the tour, any subsequent change made to the
reservation is subject to an amendment charge of RM 300.00 per person per
amendment. No amendment can be made within 14 (fourteen) working days
before the date of departure.

1.2 Amendment to Tour Itinerary:

Tripfez will make reasonable effort to avoid changes in the itinerary.
However, the Company reserves the right to alter itineraries, travel
arrangements, hotel reservations changes at any time (without compensation)
due to unforeseen circumstances.

1.3 Names of persons travelling

It is important that the person making the booking must enter the correct
names of all persons travelling. If TBA or another abbreviation has been
entered as the guest's name, the hotel may reject the booking. The names of
all persons travelling must be entered and the first name should be
followed by the Family name.

1.4 E-mail Accounts

It is the responsibility of the person making the booking to ensure that
they have entered the correct e-mail address. If our e-mail has been sent
to your Junk or Bulk mail folder, you can prevent this from happening again
by opening our e-mail and clicking on the 'Not spam' or 'This is not spam'
button.

2. OPERATION PROCEDURES

Customer must inform the Company of the changes on the number of
participants in the tour.

Customer must inform the Company’s tour information to your participants of
their entitlements and type of travel and tour arrangements for them.

3. UNUSED SERVICES DURING TOUR

For any unused services during tour by any participant, no refund will be
made in respect to accommodation, meals, sightseeing, tour or other
services, which are included in the tour price.

4. TRAVEL DOCUMENTATIONS

It is the customer’s responsibility to ensure that they have a valid
passport with minimum 6 (six) months validity from the date of the last
departure point as well as the necessary visas, current health certificates
and necessary travel documents as required by various government
authorities of the countries to be visited. Please ensure current passport
photos are updated by immigration authority prior to departure.

The Company will not be held responsible or be liable for any expense,
reimbursement or refund of tour or travel arrangement charges if the
customer is refused entry by any country before departure, during the tour
and travel for whatsoever reason, including but not limited to
non-possession of necessary visas.

5. TRAVEL DOCUMENTATIONS

It is the customer’s responsibility to ensure that they have a valid
passport with minimum 6 (six) months validity from the date of the last
departure point as well as the necessary visas, current health certificates
and necessary travel documents as required by various government
authorities of the countries to be visited. Please ensure current passport
photos are updated by immigration authority prior to departure.

The Company will not be held responsible or be liable for any expense,
reimbursement or refund of tour or travel arrangement charges if the
customer is refused entry by any country before departure, during the tour
and travel for whatsoever reason, including but not limited to
non-possession of necessary visas.

6. RATES AND PAYMENT

Rates displayed on our website can be viewed and charged in Malaysian
Ringgit and US Dollar. Some credit card providers may charge an
International Transaction fee. This fee is passed on by some credit card
providers because the charge for your booking has been processed outside of
the country that you reside in. Please note that the charge has not been
passed on by Tripfez and that we cannot be held responsible for any
international transaction charges passed on by your credit card issuer. The
actual currency and amount that will be charged will be shown to you on the
actual Booking page.

Tripfez cannot be held responsible for currency exchange rates or bank
surcharges whatever the circumstances.

Once you have accepted the cancellation policy for your booking as well as
our terms and conditions, your credit card will be charged for the total
cost at booking time.

The amount for your booking DOES NOT include any applicable charges for
optional incidentals (such as mini bar snacks or telephone calls).

Rates displayed on the Tripfez website are subject to currency
fluctuations. There may be slight variations in the published rates on a
daily basis that will reflect any movement in the currency exchange rates.
Once a booking has been booked and confirmed at the rates you have
accepted, there is no refund for the price difference because rates can be
updated daily.

Tripfez cannot be held responsible for currency exchange rates or bank
surcharges whatever the circumstances.

7. TERMS OF PAYMENT

7.1 Payment Method:

Payment can be made by online, bank in cash or cheque. Online payment to
be submitted together with receipt as proof of payment. Bank in cheque will
only be accepted if presented to the Company at least 14 (fourteen) working
days before departure.

7.2 Deposit:

Deposit must be paid upon reservation. Deposit payment schedule as below.
There is no refund value on any unutilised air tickets issued. Any amendment of name
changes is subjected to approval from airlines with additional charges.

There is no refund value on any unutilised air tickets issued. Any
amendment of name changes is subjected to approval from airlines with
additional charges.

7.3 Cancellation:

Deposit must be paid upon reservation. Deposit payment schedule as below.
There is no refund value on any unutilised air tickets issued. Any amendment of name
changes is subjected to approval from airlines with additional charges.

7.4 Child Fare:

Children below 12 years old (2 to 11 years old) with reference to the
date of birth falls on the date prior to departure date from Malaysia are
eligible for child fare (if available).

7.5 Single Supplement:

For those travelling alone/single traveller, every effort will be made by
the Company for room sharing basis. If this is not possible, single
supplement charge will apply for the tour fare. Customers will be informed
of single supplement charges during booking procedures.

7.6 Airport Taxes & Fuel taxes:

Airport taxes & fuel taxes are subject to change due to international
currency fluctuations from time to time. Customers will be informed of any
increase in airport & fuel taxes during booking procedures.

7.7 City tax, Tourist tax, Local taxes and Stay tax

Since we are constantly expanding our destinations, this has meant that
some properties have different policies regarding taxes, whether city,
tourist or local. Our rates have always included any applicable hotel taxes
but tourist and local taxes which generally include the use of local
services in this case will have to be paid directly to the hotel. Sometimes
this information is on the prepaid voucher. Any applicable city, tourist or
other tax is collected by the hotel at the time of check out.

Payment Table (Per Person)

Package

Deposit

Full Payment

Cancellation Charges
(Number Of Working days)

30 days

14 days
before
departure

09 days before departure

03 days before departure

No show at the airport

Umrah

500

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

Balkan

(Bosnia, Croatia, Montenegro)

500

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

Europe

(London, Paris)

500

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

Turkey

500

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

United Arab Emirates – UAE

(Dubai)

500

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

East Asia

(Japan, Korea, China,Taiwan)

500

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

Australasia

(Australia)

500

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

ASEAN

(Indonesia, Thailand, Cambodia, Vietnam)

300

45 days before departure

Forfeit deposit

50% of tour price

80% of tour price

100% of tour price

100% of tour price

Malaysia

300

45 days before departure

-

Forfeit deposit

80% of tour price

100% of tour price

100% of tour price

7.8 International Transaction Fees

Most credit card providers charge some sort of an International Transaction
fee.

This rate may increase up to 7% according to your bank’s own terms. This
fee is passed on by certain credit card providers because the charge for
your booking has been processed outside of the country that you reside in.
Please note that the charge has not been passed on by Tripfez and that we
cannot be held responsible for any international transaction charges passed
on by your credit card issuer.

In addition, some transaction fees with certain rates are imposed on
MasterCard, Visa, AMEX, Discover Card and Diners Club credit cards with
respect to the type of the card while there is not such an implementation
considering the debit cards. This happens only when the card type is not
identified. The transaction fee imposed when you have been charged or
refunded for the booking is also outside of the scope of Tripfez’s
responsibility.

7.9 Proof of ID

To protect the credit card holder and when a booking has been made by a 3rd
party Tripfez reserves the right to request proof of ID from the cardholder
as well as a signed authorization form.

This security measure is not to cause any inconvenience but merely to
protect the credit card holder against any credit card misuse.

8. ROOM TYPES AND SPECIFIC REQUESTS

While we undertake to ensure that your requested room type and smoking
preference is available, Tripfez cannot guarantee the actual bedding option
of the room. These requests are sent to the hotel and are subject to
availability.

It is the responsibility of the person making the booking to ensure that
the room type booked will be suitable for the party travelling.

We try to ensure that the hotel provides the room type(s) booked, however
there may be occasions when instead of a double-bedded room a twin may be
allocated or a double-bedded room instead of a twin. Please be aware that
the majority of European hotels provide 2 single beds pushed together to
make a double bed, and please note that Tripfez cannot be held responsible
for the actual size of the room, the extra beds etc. While all room type
preferences are forwarded to the hotel, room allocation is done by the
hotel and subject to availability at the time of check in.

9. HOTEL INFORMATION AND FACILITIES

9.1 Hotel information

While Tripfez strives to present hotel information as accurately as
possible, we are not responsible for the accuracy of this information or
for any facilities that may or may not be available at the hotel during
your stay or not suited to individual tastes and preferences. Redecoration/
renovations and maintenance are necessary to the upkeep of the hotel and
may take place without prior warning; however the hotelier or supplier will
endeavour to keep inconvenience to a minimum. The effects of normal wear
and tear can be expected in a hotel and these are beyond our control.
Tripfez cannot accept responsibility for any disturbance or inconvenience
to the client beyond its control nor for accidents or loss in a hotel
caused by hotel management or staff.

The hotel and guest room photographs are provided to give a general
overview of the hotel. Guest room photographs may be of a different
category to the one you book and not identical to the room you are
allocated at the hotel.

9.2 Additional charges made by the hotel

Tripfez has no control over any extra charges that a hotel may decide to
implement for their guest room incidentals such as air conditioning, safe,
mini fridge, hire of television remote etc... Any such charges must be paid
directly to the hotel and Tripfez cannot be held responsible for any
incidental charges passed on by the hotel.

Likewise Tripfez has no control over any fees that a hotel may pass on
for luggage storage, sauna, spa and swimming pool use, car parking fees,
etc.

During the festive season, essentially Christmas and the New Year, there
are hotels which impose a compulsory gala and guests must pay any
supplement for the gala dinner. Our company is not always informed about
Gala dinner supplements and Tripfez cannot be held responsible for any gala
supplements passed on by the hotel.

9.3 Resort Fees

Some hotels do charge a resort fee which must be paid to the hotel
directly e.g. the USA, Italy, etc.

Tripfez is not responsible for resort fee charges and has no control over

9.4 Hotel Accommodation and Complaints

Part of the enjoyment of overseas travel is experiencing local customs and
not expecting a real home experience. Guest room facilities and decoration
will vary from country to country.

Complaints: Any complaint which cannot be resolved at the hotel must be
notified in writing to Tripfez within 3 days of the checkout date. A copy
of the complaint must be also submitted to and signed by the hotel manager.

However, if there is something which cannot be resolved at the hotel during
reservation period it is better to inform us to get quick resolution.

Tripfez always tries to solve your problem within 5-15 working days. Please
note that this period of time may extend in accordance with the nature of
the query.

9.5 Hotel Unable to Provide the Accommodation Booked

If the original hotel booked is closed, overbooked or has maintenance
problems and/or cannot provide the room(s) booked, you accept that the
hotelier or supplier is responsible for finding you alternate accommodation
of a similar standard. Where we have prior notice we will contact you via
e-mail.

In case if a hotel is booked out, Tripfez is not responsible to offer you
an alternate hotel.

A booking is considered to be a group booking when there will be 10 or more
persons travelling. Tripfez reserve the right to cancel any FIT booking
made for a group or if we consider them to have been made for the purpose
of holding space for future sale.

Tripfez accepts no liability for any losses or costs that might occur as a
result of re-location as this is completely beyond our control.

10. TRAVEL INSURANCE

All customers are encouraged to buy travel insurance to safeguard
themselves against sickness, loss of money, cancellation, flight delays or
lost baggage. The Company will provide details of such insurance
certificate if required.

11. PROMOTION CODES

The maximum amount of credits of a discount code may be lower than the
value of that discount code depending on your selected hotel and room type.

For such cases, the maximum credit amount will be applied and the remaining
credits cannot be used for a future reservation.

Discount codes cannot be combined with any other promotions and offers.

Tripfez reserves the right to change this implementation and hotel rates
offered for discount codes at any time.

12. CHECK IN AGE LIMIT

All of the hotels on the Tripfez website require one of the guests to be at
least 18 years old. In some states of America there are higher age limits.
If you have booked a hotel in the Unites States and the travellers are
under 25 years of age please contact the hotel directly for clarification.

13. CHANGES IN PUBLISHED RATES

Tripfez reserves the right to correct any pricing or displayed errors
and/or commissions. This includes errors and/or commissions from a supplier
or hotelier.

In the event of a price error and/or commission, we will offer you the
choice of either keeping the booking at the correct rates, cancelling the
booking or subject to availability we will offer you a suitable alternative
hotel. This applies to both confirmed and on request bookings.

Not all of the hotel rates are applicable for the local market and in such
cases the hotel is within their rights to change the rates without prior
notice.

14. FAIR EVENTS AND SPECIAL DATES TRAVEL

Over certain periods such as sport events, festivals and fairs hotels may
impose strict restrictions regarding conditions of stay. It is possible
that these changes may be advised to us after the booking has been
confirmed.

15. CANCELLATIONS AND AMENDMENTS

Cancellations and amendments will not be accepted over the telephone and
must be made in writing through the Tripfez website by logging into the 'My
Account' page. You should make sure you are familiar with the cancellation
policy for the hotel you have booked by checking the information on your
hotel voucher. If you book a restricted rate, then you cannot cancel your
booking in no circumstance.

16. REFUNDS

Refunds will be processed in the currency charged. For example, if you do
not reside in a USD participating country, when checking your credit card
statement you must allow for currency exchange fluctuation which may occur.
Tripfez cannot be held responsible for changes in currency exchange rates.

Please allow up to 30 business days for the refund to reflect on your
credit card statement. Please note that the refunds will be processed by a
bank or payment gate provider. Tripfez cannot be held responsible for this
process.

17. MAP INFORMATION

Maps are provided for information purposes only. While Tripfez strives to
present hotel and map information as accurately as possible, we do not
accept any responsibility for the accuracy of this information or for any
errors. We suggest that you contact the hotel directly to obtain the most
current and complete location information and directions.

18. FEEDBACK RESPONSE

The Company welcomes constructive feedback from its customers in its
continuing efforts to improve service quality. Any disputes with regards to
the tour must be submitted in writing 14 (fourteen) days from the date of
return. The Company will not entertain any dispute made thereafter.

19. GENERAL

The Tripfez website is for legitimate bookings only. Anyone found to have
used a credit card of which they have no authorised use will be liable to
prosecution.

We reserve the right to cancel any booking that is deemed not to be
legitimate.

When you contact us we will reply to your query within 5 working days.

Depending upon the nature of your query please allow up to 30 working days
especially in the case of past booking queries for the situation to be
looked into and concluded.

20. SECURITY AND PRIVACY

When visiting our website a record of your visit is logged.Our company
operates secure servers to minimize the risk of unauthorised credit card
use.

Tripfez guarantees that all sensitive information -e.g. your name, address,
and credit card number- will be protected with the best security practices
available when exchanged over the internet. The Secure Socket Layer (SSL)
technology we use ensures the privacy and security of all transactions. SSL
technology encrypts data before it is transmitted, so that only the
authorized recipient can have access to it.

21. SALAM STANDARD

Tripfez is offering for certain properties the Salam Standard rating. We do
not take any responsibility if the information provided through Salam
Standard is not correct or incomplete. We are not liable for any
information or errors or/and damages incurred in connection with the Salam
Standard rating. We suggest that you contact the hotel directly to obtain
the most current information on amenities and services for Muslim
travellers (including the halal certification of any food served in the
hotel).

22. RESPONSIBILITY AND LIABILITY

All arrangements for the provision of transport, accommodation, sightseeing
and other tour or travel services are made by the Company through our
appointed agents. The Company accepts no responsibility for any injuries,
damage, accidents, loss, delay, theft, quarantine, customs regulation,
strike, acts of good, and changes of itinerary, deportation or refusal of
entry by immigration.

Customers are responsible for all losses and expense from authorities’
confiscation resulting from improper travel documents, possession of
unlawful items or irregularities. Proper travel documents are expected of
all customers.

The Company also reserves the right to request for any individual to
withdraw from the tour if it is deemed that his or her behaviour or conduct
is detrimental to or incompatible with health, safety, interests, harmony
and welfare of the other tour participants and the tour group. Under such
circumstances, the Company shall be under no liability thereafter to any
such person.

No tour leader or guides, employees or agents of the Company are authorized
to commit the Company to any liability. The Company will not be bound by
any statement or representation unless it is in writing and signed by a
management executive of the company.

The Company also reserves the right to take photographs and films of
passengers while on tour with the Company to be used for brochure
advertising. The customers will be informed of use of such materials in
publications and forms of advertising.

The Company will not be held responsible for any goods purchased during the
tour. Defective goods, goods not suitable for customer use, goods not in
conformity with the samples provided, or goods rejected by customers for
any other reasons are not the Company’s responsibility. Even if the goods
are purchased in shops as part of the tour packages visitation or which are
specifically recommended by the travel service, guides, servants, employees
or independent contractor. The Company or travel service will not be liable
to customers for the purchase monies of the aforesaid goods.

The Company will not be held responsible for any losses and expense of
domestic air ticket, local hotel, transportation from and to the airport,
and other personal travel services that booked by customers due to
international flight change or cancelled including even if the group size
is not materialized at last minute.

Itineraries, prices, services and conditions are correct at the time of
reservations. The Company reserves the right to revise the tour fares and
to determine the date of commencement of such revised tour fares.

The Company reserves the right to change, amend, insert or delete any of
the terms and conditions, policies contained in this document, as the case
may be, without prior notice.

DISCLAIMER

Tripfez does not accept liability for any errors and reserves the right to
change the information published at any time and without prior notice.