Huawei P8 Lite Troubleshooting Problems and Solutions You Can Use to Make Things Right

With as nice as Android Lollipop is, it has its fair share of problems. The same is true when the Huawei P8 lite gets updated to 5.0 to shed its chocolate shell. Thankfully, the Huawei P8 lite’s problems have quick fixes and painless solutions. I’m going to mention the biggest problems the P8 lite has, but I have additional solutions for the smaller ones.

With most P8 lite problems, you can fix them by:

Performing a soft reset

Performing a hard reset

Wiping the cache partition

Turning the device on and off

Booting into safe mode

You don’t have to do all of these in order, but I’ll provide an explanation for each if you have a problem that you don’t see here.

1. Soft Resetting the P8 lite

One of the first troubleshooting tools in your arsenal is the soft reset. In most version of Android, all you need to do to soft reset is:

Press and hold the Power button and the Volume Down

Keep these held down for ten seconds.

That’s it, and then your phone should reset. This is a process that’s recommended every three to four days, not just when you have an issue.

Now that I’m done going over all of the quick fixes, let’s get into the biggest P8 lite issues.

5. Inaccurate GPS

For some users, the GPS on the Huawei P8 lite can be inaccurate at measuring distance, and even correct directions.

I’d be lost constantly without my phone to guide me, so this is an issue that needs to be fixed immediately if you’ve noticed your GPS is acting strangely.

How to Fix It:

There are a few ways to fix the GPS desync or GPS inaccuracies. You can:

In your Battery or Energy settings, make sure your settings are defaulted to Normal.

Try switching to airplane mode for at least five minutes, and then try your GPS again.

Close out of other apps while using the GPS.

Perform either a soft reset, hard reset or a cache partition wipe.

6. Dispute on OTG Support

I’ve seen a few comments about OTG support (USB On the Go) not working on the Huawei P8 lite, and asking how to fix it. Unfortunately, there is no fix for this situation, because the P8 lite does not natively support this function.

If you’re looking for storage options on the Huawei P8 lite, you’ll need to stick to micro SD cards.

7. Inaccurate Keyboard

Nothing frustrates me faster than a malfunctioning keyboard, especially while I’m almost finished typing a message. Some P8 lite users have experience keyboard registering double taps on single-taps, and the wrong keys being pressed.

How to Fix It:

There isn’t one surefire way (aside from soft/hard resets) to fix this problem, but you can:

9. Huawei Home Not Responding

If you’ve been experiencing general lag with your P8 lite, and have received the message “Huawei Home is not responding. Would you like to close it?” You are thankfully (or unfortunately) not alone.

How to Fix It:

I’m not sure what causes this issue (other than a potential software bug), nor do I have a precise method to fix it. All you can do is follow the above methods at the beginning of the article until the lag and corresponding message disappear.

10. Can’t Enter Software Upgrade Mode

Updating the Huawei P8 is highly recommended. Not only will it fix some of the issues on this list, but it will prevent more of them from occurring. However, the suggested instructions to enter Software Upgrade Mode are incorrect.

How to Fix It:

To enter Software Upgrade Mode, hold down the power, volume up, and volume down buttons together at the same time for at least ten seconds.

11. Screen Recording Not Working

Screen recording isn’t essential but is a benefit that all Android users deserve to have it working as advertised.

If your recording functions aren’t working, there are a few steps you can take to fix it.

How to Fix It:

There’s only one fix for this problem aside from the usual methods. You’ll need to switch recording methods to either AZ Screen Recorder, or Shou. If neither of these apps work, your only option will be either a soft or hard reset.

12. IMEI Number Disappearing

Your IMEI number disappearing isn’t a common problem, but it’s an important one that needs to be quickly addressed. Normally, this doesn’t happen when your P8 lite is on the most recent firmware.

How to Fix it:

To fix this issue, you’ll need to wipe all user data and install the latest firmware update available. Unfortunately, I don’t know of any other legitimate methods to get the IMEI number to return.

Make sure you’ve backed up all of your user data before wiping.

Conclusion

Thankfully, there aren’t many Huawei P8 lite specific issues. The few issues that the phone has are more than troublesome, but can thankfully be fixed in a few minutes at most. Every problem has a solution, no matter how complex.

About Strider

Crossing worlds, choosing words, sailing the seas or even using an Android device to communicate with extraterrestrial life are all possible items on Strider’s agenda. Writer, roamer, adventurer: it’s hard to put a label on this guy.

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Comments (80)

my huawei is not connecting to wifi ..intialy there was no any issue with conneting to wifi but after two months it i have issue like access denied . i have done hard reset too but problem was soloved for few hours than again got same issue .. plz help me out..

I have the the same problem, i tried everything but my phone can’t even see the network, but the phone is like 60cm away from the router.
I tried every reset, wiping the cache partition but nothing. I checked the WiFi in StandBy too.

i have the same problem too , and yes it’s only with my phone , i tried all the other solutions and it doesn’t work . it works only when i get so close to the router , once i walk way it’s not connected anymore …

Going to settings
Select wifi tab
Select advanced button
Select keep wifi on during sleep tab
Select Never option
Tap Wireless and Networks.
Tap Wi-Fi settings.
Tap the Menu button again.
Tap Advanced
Tap the Proxy setting and make sure your Android device is not set up for a Proxy. If you tap on Proxy and see an IP address or domain, delete it. Hope this helps. =-)

it didn’t work 🙁 it keeps telling me : saved , secured then :access to the network rejected !!
i don’t know what to do else .. it’s only 2 months since i bought it !!
any other solutions ?
And Thank you anyway 🙂

My problem is with my Keypad its small not a full type pad and when i try to make it bigger rotates to the other side i need my keypad to be normal keypad again and dont know how to reset it to normal keypad please assist

Hi Kelly,
Are your sure your keyboard settings are set up the way you want them to be? You can check by going to Settings>Language & Keyboard. Please let me know if there is anything else I can help you with. =-)

Hi There,
Are you trying to connect to your home’s WiFi? Have you been able to connect before? Please try checking in settings and making sure everything is set up the way it should be. It happened to me once where I downloaded a few apps and for some strange reason some minor settings were changed, glitches I suppose.

Are the developer options enabled? Removing them has been the solution for many users with this problem, or if possible, you can also upgrade your OS since this could be some type of bug that only an update can fix.

Most of the updates require a Wi-Fi connection because the files are large and some mobile connections are not as stable or as fast as they need for the download. Is there anywhere you can find Wi-Fi like a school, cafe, library…?

My mobile huawei p8lite wifi is not turned on and also bluetooth what is the reason. I try factory reset not working wipe chache clearing not working mac address unavailable shown what can I do brother now

Are you getting some type of error or is it that your phone won´t connect to Wifi without showing any message? Please check to see if the password you are entering is the correct one and you are trying to connect to the right network. Sometimes we think that we are entering the right password, but later realize we weren´t. Hope this helps.

Hi,
I am having the sam problem on my p8 lite.It doesn’t let me turn on wifi or blutetooth.When I tried to go change that proxy, it says ‘unavaible’, I have done hard factory reset, wiped cache and tried most things,Can you help me.
Thanks
jovith

it sounds like the radios (Wi-Fi and Bluetooth) are glitchy. Have you tried to boot to safe mode and connect it to either? That will eliminate the possibility of it being an app blocking something. Otherwise, I have seen people power down the phone, Volume down and power, clear the cache, power on the phone, plug in the headphones, turn on the built in FM radio for a couple of minutes, then try the Wi-Fi or Bluetooth.

its like with the 5.0.1 update the radio side of the rom has been affected if making any sence, both wifi and bluetooth not working for me, it scans an thats about it, wouldnt mind rewinding the last update

The updates can affect the operation of the phones. Sometimes they correct it right away if it’s the problem is widespread. Rooting is always an option to put a different Kernel or ROM on your device to eliminate the issue with the radios.

Hi Prudence,
Sorry to hear about that, but if it’s a hardware issue then nothing that doesn’t involve taking it in for service or replacing, is going to fix it. At least you can get a new phone now, time to start looking.

i have same wifi issues.save/secure or network access denied. i have done everything including the solutions mentioned above but still its not working.kindly tell me what should i do ..hope you will not suggest to buy a new one

Try performing a soft reset on your Wi-Fi network, this is s especially helpful when the issue suddenly appeared. A soft reset of your network is a common solution and can often help fix the internet on your P8 and luckily there is no loss of data.
Unplug the power cable from your router/modem wait 30 seconds to a minute and then plug the power cord back into the router/modem. It may take a few minutes for the network to start-up again so give it 2-5 minutes to make sure everything was able to boot up as it’s supposed to and then check your P8 to see if the internet is working or not.

The reason why you are having trouble pairing could be because Bluetooth devices supporting the Bluetooth 4.2 standard should still be able to pair with devices using Bluetooth 2.1 but there are exceptions. The exceptions are gadgets that use a low-energy version called Bluetooth Smart, which works on a different protocol than older, or “Classic” Bluetooth devices. Bluetooth Smart devices are not backward compatible and won’t recognize (or pair with) older devices that support Classic Bluetooth. (For example, an old Sony Ericsson phone sporting Bluetooth 3.0 won’t be able to connect to a Bluetooth Smart device.). Hope this answers your question.

You can try things such as making sure the Bluetooth is turned on, see which pairing process your device uses, Turn on discoverable mode, Make sure the two devices are in close enough proximity to one another, Power the devices off and back on, Power down likely interferers, or erase a device from a phone and rediscover it.

Access denied to every Wi-Fi network. At first it worked if the phone was like on top of the router, now it sopped working completely. I have tried soft and hard reset, disabling NFC functions, formatting cache partition, wiping ART and Dalvik cache… I have tried any and all solution i could find on the Internet, even upgrading, doing a rollback… Nothing works.

you could have a damaged or malfunctioning antenna. This would require having your phone serviced. If you have a case on the phone, sometimes they can affect the performance of the devices; try to remove it.

hi mam/sir
my phone is huawei p8 litebroght from saudi arabia.now its wifi and bluetooth is also not connecting iam unable to send or receive any of the file through shareir,xender etc. will you plz find me a solution

Hello Azeena, try to clear your phones cache memory, following step will help you, Boot into recovery mode by hold power + vol- + vol+ then->from the menu select wipe cache-> it will clear all of your phones cache memory. If it doesn’t fix your problem then it is a hardware damage, The best way to fix this is simply taking it to Huawei Customer Service, so they can change/repair the damaged hardware. I hope this information was helpful!

Hi my huawei p8 lite have same problem with access denied to wifi network too andi tried everything. I have problem to for upgrading. currently its under Ale l02 android 5.0 emui 3 and i tried local update but its says failure. i press power and volume up and down for long and i thought it will update but it didnt. its says failure. can there be possibleb to downgrade the ALE L02 android 5.0 emui 3?

You could take it in to a service center and they might be able to roll it back for you. Otherwise, you can look for methods on XDA Developers. I found this one, but it doesn’t look like it is your exact model/software version.

i have problem can’t connect to a wifi network, and restore firmware i downloaded here (link removed) and fail on proggress, now my phone have a bootloop problem, how to solve it ? what am I doing wrong step ? please respon 🙂

was the Wi-Fi a problem before or after you tried to download the firmware? Why were you downloading the firmware? That problem could be a component in the problem of the bootloop. Try these tips to see if they help your problem with booting up.

Hi, My P8 lite is coming up saying no service which means I cant make or revive calls or text ect as its not connected to a network where it has been up an till now. I have factory reset etc… Still nothing. Please please help…. Cheers!

Hello Josh, follow the steps to fix the “No Service” issue: Go to the Dial pad-> Type in (*#*#4636#*#*) NOTE: No need to press the send button, it will automatically appear the Service mode-> Enter Service mode-> Select on “Device information” or “Phone information”-> Select Run Ping test-> Click on the Turn Radio Off button and then the Huawei will restart-> Select reboot. Let me know if that solves your problem

Hi,
apparently wifi, bluetooth and GPS stopped to work. I did not install any new application.
I tried to soft restart as well as safe mode but nothing happened. I have H P8 lite ALE-L21 android 6.0. Thanks a lot

Hi I am new to JOA,
Thank you many good information, I have a problem with connecting bluetooth devices, like sending from a mobile to my Huawei P8, or using external bluetooth headphones, any recommendations.
Thank you

why didn’t you write it down? Your demand is a rude way to ask for help for something that is your fault.

To answer your question, YOU will need to reset your password by signing into your Google account. If you don’t have this information either and can’t recover it from the Forgot password link in Gmail or google.com/accounts, you will need to reset your phone and start over with a new Gmail account and download all of your apps and lose all of your information.

I have a same issue.. My p8 lite is connecting to all wifi devices just not connecting to my home wifi device.. Is it a software issue or hardware?? Plzzz tell me.. 3 times i have reset my mbl but still not working it just give saved, secured 😞😒😟

there are some devices that don’t like to connect to some networks. It is likely the router. Try to reset the modem and router. If it persists, you can clear the system cache. If that doesn’t work, you can look into the router settings to see if the MAC address is being rejected or set a new IP address.

I use a cell c sim card on a Vodacom Huawei P8 after I had used MTN for a while.I always have network problems where I am unable to make or receive calls and smses (mobile network not available) ,while there`s full bars dispalying the network signal on the screen but have no problem with Wifi and data connection.Please assist.

Good day. I have a problem with my p8 lite. We recently move from south Africa to Australia and switch network. Now my data rooming can’t work. Would not switch on. We dit do a factory data reset. Dit not work. Can eney one give me advice please. Thanks Carika

Hi, Carika. Moving internationally with a phone can be tricky. Make sure that the SIM card is not locked to the country you moved from and your Network Operator setting is correct. These are two of the most common reasons for connectivity issues when moving or travelling internationally.

Hi, Zanele. There are lots of possible reasons you may have wifi connection problems. Would you mind answering a couple questions so we can narrow down possible solutions? First, does it have problems connecting to all wifi networks or just the one at your home? If it’s just the one at home, are other devices able to connect to the wifi? Second, were the phone and router purchased in the same country?