Outlook 'Save to Evernote' button very slow

Recommended Posts

I didn't find anything helpful on the forum or Google; has anyone seen this before? In an e-mail there is a "Save to Evernote" button. When I click it, it takes about 8 minutes and then it comes up. If I click it multiple times, then I get multiple windows with errors that it could not access the content, and one window that eventually comes up and allows me to save it. I am running Outlook 365 32-bit (so latest via Microsoft online updates), Windows 10 (latest), and a very fast machine with 64GB RAM and SSD drives. Otherwise, the standalone Evernote app itself behaves normally.

Evernote 6.17.6.8292, Plugin version 5.2.7.0

Office 16.0.11126.20234 Version 1812 Build 11126.20266

Share this post

Link to post

Hi. I have Windows 64bit and Outlook (Office) 2013 running on a spinning disk device and 8GB, so far from a direct match; but my email clipper works fine. I'd suggest you raise a support request (mainly user 2 user support here) if no-one else chimes in with more comparable experience.

Share this post

Link to post

if it's an issue, raise a support ticket so 1) Evernote know the issues exists and 2) they have some more data to help work out what's causing it

I actually haven't visited the forums in quite a while. I always left depressed when I was seeing that my favorite organization app was "going down the tubes".

I briefly visited yesterday and decided to support jimer2 since no one had confirmed that they were having the same issue.

I'll start reporting issues like this once I see Evernote actually improving what is already wrong with it. The new CEO has promised to start correcting things. If I see signs that it is again becoming the smooth running machine it used to be, I'll get re-involved in trying to improve it.

Share this post

Link to post

I'll start reporting issues like this once I see Evernote actually improving what is already wrong with it.

I sympathise with the sentiment, but Evernote could equally argue they'll start improving things when users get involved enough to show them exactly what is causing an issue. Every software engineer spends far more time working to fix issues that cause problems on one device (or in one OS) or another than they ever did writing the software in the first place. That's why every package has frequent updates as more fetaures are added (plus, or course, more bugs) and more fixes are applied (causing, usually, spin off problems that weren't there originally...)

Using software isn't a question of paying for a 'perfect' package - it's a matter of realising that there will be issues and working to minimise them...

But I agree it's also a pain.

🤒

Share this post

Link to post

Me, too, can say that Outlook 365 (version 16.0.11231.20122), Win 10 1809 Build 17763.292) and Evernote currently 6.18 do not work well together. Beyond the lag the most worrying aspect to me is the rotten quality of notes through direct transfer from Outlook.

Outlook 365/2016 is part of the current Microsoft office suite, the standard office package used all over the globe. If Evernote have not got the means to pay for the annual subscription fee they should not even offer the add-on. Win 10 is the current OS and the only Win OS that Evernote needs to optimize for. Win 7 is in its final year of support and with hardware equipment well above Evernote and Win Office specs such lags have nothing to do with machines that are well maintained.

Of course, third-party add-ons are at a disadvantage so to speak. The developers do need to keep upbreast with changes.. Nothing new in that trade.

Why should users point to deficits that any developer could determine with minimum effort? A typical case, very recent was that one of the Evernote staff members was astounded to learn that an Evernote shortcut collided with a Win 10 shortcut. Whose fault? Mistakes do happen but the nerve to think Microsoft stole from Evernote is quite something.

Not for one moment do I really believe that Outlook clipping carries much weight with Evernote.

Share this post

Link to post

I believe the point being made by a staff member was that Microsoft changed the way that their product behaved. I definitely don't remember astoundment.

Evernote didn't actually know that had happened until a user told them. Now they do know about it, they'll be able to do something. Which was also the point of my post.

It would be dumb to go to a doctor and say "make the pain go away" without being prepared to say where the pain was, and give more details. Similarly Evernote can't improve their service without users reporting of what's going wrong and being prepared to share details. Just sayin'.

Share this post

Link to post

Let me just say one thing - you do not understand how different Evernote staff seemingly work.

Developers, programmers, call them what you will, do not need users to tell them about changes in the OS etc because they themselves are in the know.

It is a normal part of their job life and vital to the smooth functioning of their own products. If Evernote had left their ivory tower habits long ago things would be a lot better. Or do you really expect page preview to be the equivalent to pdf export as it still is in the Win version of Evernote?

As for myself I could not care less as to whether Outlook clipping to Evernote is responsive or not because of the usually less than pleasing output results and why report to Evernote something they should be able to experience on their own?

If Mr Ian Small does his job well the overbearing excusing and definding mentality will no longer be needed.

BTW, real doctors are not nearly so dumb or helpless when it comes to determining physical causes of pain. Doctors who rely solely on the patient's self-diagnosis, apart from stuff like simple colds and suchlike have no place in modern medicine.