Garuda Indonesia Reaches Five Star Predicate from Skytrax

JAKARTA – In the midst of his financial condition is degenerating, Garuda Indonesia again get the predicate ‘Airlines Stars 5’ from Skytrax.

Ranking from the independent global aviation rating agency based in the UK was obtained Garuda since 2014 ago.

President Director of Garuda Indonesia, Pahala N. Mansury said the achievement is the result of consistency of hard work and commitment Garuda Indonesia provides the best service to the service users.

“This achievement certainly has significance for the company, in measuring the effectiveness of service quality improvement as well as strategic asset of the company in improving the competitiveness,” said Pahala through his official statement on Thursday (8/2/2018).

He said the award is a successful concept of service ‘Indonesia Hospitality’ that run Garuda for this on international flights.

“Indonesian hospitality and service concept of ‘Indonesian Hospitality’ has become ‘competitive advantage’ for Garuda Indonesia in winning the hearts of service users amid increasingly tight competition in the international market,” said Pahala.

“We believe that our achievement is not only the achievement of the company but also the achievement and pride of all Indonesian people,” said Pahala.

The 5 star certification renewal that Garuda Indonesia received this time is the result of a comprehensive audit of ‘5 Star Follow-up Audit’ conducted by Skytrax throughout 2016 – 2017.

Points of assessment are all aspects of service, from pre-flight, in-flight and post-flight, such as airport passenger service quality, waiting room quality, cabin comfort, inflight meal, -flight entertainment), to the service by cabin crew.

With this award, Garuda Indonesia is included in the top 10 world-class airlines, parallel to Singapore Airlines, Cathay Pacific, EVA Air, Qatar Airways, Etihad, Asiana Airline, All Nippon Airlines, Hainan Airlines and Lufthansa.

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