e-Xpats Service Centre closes ahead of new system launch

According to Berry Appleman & Leiden (BAL), the Malaysia Digital Economy Corporation (MDEC) said this week that e-Xpats Service Centre will be closed 13 and 14 November as authorities prepare to launch a new version of the e-Xpats system on 15 November.

The front counter at the e-Xpats Service Centre will be closed and will not be accepting applications during the closure. Applications must be submitted by today 10 November in order for them to be processed in the current system before the switch is made next week.

Affecting companies in the MSC and ICT categories, with staff on employment passes, dependent passes, social visit passes. Employers who miss transition-period filing cutoffs may experience processing delays as MDEC migrates to the new system.

Additonally, businesses may have to make minor adjustments to their schedules because of the office closures and filing deadlines.

As BAL reported last month, MDEC is set to enact a number of changes to its e-Xpats system – including changes to processing times, fees and payment methods. The new system is expected to streamline processing over the long term, but short-term delays are possible as the system is rolled out.

In its release, BAL reminded: “Employers should take note of the planned office closures and deadlines and plan accordingly.”