Cancellation & Refund Policy

If you cancel an order due to a long waiting period or non-availability of stock, the entire payment would be refunded back to the customer within 7 business days from the date of cancellation request, provided that the shipment has not been dispatched.

If the tab gets damaged during your usage, and you do not wish to continue the subscription, we’ll refund the unused period of your subscription after deduction of cancellation charges, within 7 business days from the date of cancellation request. However, you also have the option of getting a replacement tablet.

If you do not wish to continue the tab subscription, its hardware cost won’t be refunded under any circumstances. The tablet will be unlocked and handed over to you.

covid campaign

In light of the recent outbreak of Coronavirus (COVID-19) across
various parts of the world, HealWell24 is taking all possible
steps to ensure the safety of our customers, partners,
medical,Paramedicals and employees in all the Mumbai Region.

We are continuously training and educating our delivery
partners on the best practices of personal hygiene, proper
method and frequency of hand washing/sanitising as well as
what to do in case they have any symptoms related to COVID-19.

We have asked our delivery partners to self quarantine or
reach out to a doctor immediately if they have any symptoms.
We will support our delivery partners financially during
this time.

Delivery partners are being sent various advisories on
COVID-19 released by the Ministry of Health & Family Affairs
to keep them updated on the situation.

We are especially emphasizing on best practices on how to
handle food packages to ensure safe and hygienic delivery.

We have also reached out to our merchant partners and advised
them on best practices to be followed by staff to maintain a
healthy and safe environment.

Weâ€™ll continue to reiterate best practices around patient
handling and drive availability of hand sanitizers across all.

In case you want to avoid contact with our Paramedic and Medical
partner, you can request instructions on our app or Customer
Support No 904-964-4996

We are confident that with the right practices, and adequate
social distancing, we can help curb the spread of COVID-19. We
cannot emphasise enough on washing your hands properly before you
eat any kind.

Should you have any concerns or suggestions about the matter,
please reach out to our customer support team at
care@healwell24.com.

Stay safe,
Team HealWell24

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