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AUSTRALIAN METRO NEXT DAY

You must place your order by 2pm (Australian Eastern Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be dispatched on the next business day.

Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.

Next day delivery is available to customers located in Australian CBD, metro and major regional areas (but excluding Perth metro and all of Darwin); please check the postcodes below to see if you live in a qualifying area. (Note: If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery).

Next day delivery is not available to customers outside Australian metro and major regional areas, Perth metro or Darwin.

Goods will be delivered by Australia Post and a signature is required upon delivery. If no signature is obtained at the time of delivery, a note will be left at your premises and goods will be delivered to your local post office for collection.

Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Jacqui E or Australia Post.

AUSTRALIAN STANDARD DELIVERY

Postage $9.95 AUD

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

AUSTRALIAN ISLANDS AND REMOTE LOCATIONS STANDARD DELIVERY

POSTAGE $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-10 business days.

For remote deliveries redirections will be made to the nearest Post Office for your collection. Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-18 business days for delivery within Australia. We deliver by Australia Post.

New Zealand

POSTAGE $15.00 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or a PO BOX for prompt delivery.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.

International

Postage $30.00 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

In addition to your Statutory Rights, should you change your mind, we will happily exchange or refund providing the following conditions have been met:

The items with the original receipt are returned within 30 days of purchase.

Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

In Store Refund

You can exchange or return your online order to any Portmans Australia retail store (excluding Factory Outlet stores) with the online receipt you receive in your parcel. This option is preferred as you can receive a refund directly and easily, and do not have to pay return postage on the order. We will credit your original method of payment, excluding delivery costs (unless goods are returned in accordance with your statutory rights: eg, they are faulty or not as ordered). Alternatively, we can issue you a gift card to use towards your next purchase in store or online.

New Zealand Customers

Unfortunately, items purchased online cannot be returned to Portmans New Zealand stores. New Zealand customers can either return items for a refund to any Portmans store in Australia (excluding Factory Outlet stores) providing conditions 1 & 2 above have been met or send items by post to our Returns/Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.

Online Returns/Exchanges Address

We are pleased to offer Click & Collect to all Victorian stores (excluding DFOs).

Delivery Time & Postage

Your order will be delivered to your chosen store in 1-2 business days* for collection at your convenience. Click & Collect delivery is $9.95.

Orders placed before 2pm (Australian Eastern Daylight Savings Time) on any business day will be despatched the same day. Orders placed after 2pm, or on weekends and public holidays, will be despatched on the next business day.

* Note: Delivery to Central Square and Traralgon may take up to 3 business days.

Available Stores

The Click & Collect service is available in the following Victorian stores: