Roaming Coverage and Charge

Service Notification: Your IDD, Roaming Services and the “Always-Be-Connected” Data Pass will be activated

From 23 April 2018 onwards, we will activate your IDD and Roaming Services (data roaming, voice roaming, SMS,video call & etc) for you to stay connected with your dear ones. To ensure no bill shock, our Always-Be-Connected Data Pass (“ABC Data Pass”) will allow you to use data at a fixed rate for 24 hours upon acceptance of using data roaming at ABC Data Pass covered destinations. If you do not need roaming services, please contact our customer service hotline on 25123123.

We will send SMS to notify you the activation of your roaming services. If you wish to deactivate your roaming service or have any enquiries, please call our customer hotline. You can download the csl Service App, or visit the websites below for roaming charge details.

*Designated customers do not include customers (1) on a BlackBerry plan, (2) on a data-only plan (3) on a Smart PaMa plan (4) on a Primary or Secondary Student SIM plan (5) Aged 65 or over, (6) already activated roaming services or(7) Business Customer Registration.

Certain SIM cards will no longer support roaming services from February 16, 2017 due to our upcoming system update. We will notify affected customers via SMS. Please visit any csl shop to obtain a new SIM card for free. If you do not do so by February 15, 2017, your roaming service will cease to be available. This arrangement will not interrupt your local service. Please click here for list of csl shops or call our customer service hotline on +852 25 123 123 for details.

csl offers the ultimate roaming solution which covers more than 300# destinations. Now you can enjoy voice roaming and data roaming service via our partners' networks at overseas destinations!

In addition, you can enjoy high speed data roaming with our new LTE roaming service! Currently the service is available in Brazil, Canada, China, France, Italy, Japan, Malaysia, New Zealand, Philippines, Russia, Sardinia, Saudi Arabia, Sicily, Singapore, South Korea, Switzerland, Taiwan, U.A.E etc. We will keep expanding our LTE roaming coverage around the world to enhance your data roaming experience everywhere you go.

The usage experience, actual connection and the speed of the roaming Mobile Data Service may vary depending on the roaming destination and network operator you roam with, internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.

Our roaming service coverage including the following major countries & destinations:

Certain SIM cards will no longer support roaming services from February 16, 2017 due to our upcoming system update. We will notify affected customers via SMS. Please visit any csl shop to obtain a new SIM card for free. If you do not do so by February 15, 2017, your roaming service will cease to be available. This arrangement will not interrupt your local service. Please click here for list of csl shops or call our customer service hotline on +852 25 123 123 for details.

With effective from 11 April, 2017, we are arranging data roaming service upgrades of selected customers from using “Roaming Zonal” rates to the All-New Always-Be-Connected Data Pass. It will enable you to manage your data roaming spending more effectively with greater flexibility via csl Service App. The 24-hour Pass offers the fixed rate for data roaming usage for 24 hours after first use while roaming with more than 170 destinations. Or you can use the Top-up Pass which charged on per Megabyte (MB) basis. This service upgrade will not interrupt your local service. Please call customer service hotline on 25 123 123 if you do not accept this arrangement. For the charges and service details of Always-Be-Connected Data Pass, please visit http://e.hkcsl.com/datapass-e.

csl offers the ultimate roaming solution which covers more than 300# destinations. Now you can enjoy voice roaming and data roaming service via our partners' networks at overseas destinations!

In addition, you can enjoy high speed data roaming with our new LTE roaming service! Currently the service is available in Brazil, Canada, China, France, Italy, Japan, Malaysia, New Zealand, Philippines, Russia, Sardinia, Saudi Arabia, Sicily, Singapore, South Korea, Switzerland, Taiwan, U.A.E etc. We will keep expanding our LTE roaming coverage around the world to enhance your data roaming experience everywhere you go.

The usage experience, actual connection and the speed of the roaming Mobile Data Service may vary depending on the roaming destination and network operator you roam with, internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.

Certain SIM cards will no longer support roaming services from February 16, 2017 due to our upcoming system update. We will notify affected customers via SMS. Please visit any csl shop to obtain a new SIM card for free. If you do not do so by February 15, 2017, your roaming service will cease to be available. This arrangement will not interrupt your local service. Please click here for list of csl shops or call our customer service hotline on +852 25 123 123 for details.

With effective from 11 April, 2017, we are arranging data roaming service upgrades of selected customers from using “Roaming Zonal” rates to the All-New Always-Be-Connected Data Pass. It will enable you to manage your data roaming spending more effectively with greater flexibility via csl Service App. The 24-hour Pass offers the fixed rate for data roaming usage for 24 hours after first use while roaming with more than 170 destinations. Or you can use the Top-up Pass which charged on per Megabyte (MB) basis. This service upgrade will not interrupt your local service. Please call customer service hotline on 25 123 123 if you do not accept this arrangement. For the charges and service details of Always-Be-Connected Data Pass, please visit http://e.hkcsl.com/datapass-e.

csl offers the ultimate roaming solution which covers more than 300# destinations. Now you can enjoy voice roaming and data roaming service via our partners' networks at overseas destinations!

In addition, you can enjoy high speed data roaming with our new LTE roaming service! Currently the service is available in Brazil, Canada, China, France, Italy, Japan, Malaysia, New Zealand, Philippines, Russia, Sardinia, Saudi Arabia, Sicily, Singapore, South Korea, Switzerland, Taiwan, U.A.E etc. We will keep expanding our LTE roaming coverage around the world to enhance your data roaming experience everywhere you go.

The usage experience, actual connection and the speed of the roaming Mobile Data Service may vary depending on the roaming destination and network operator you roam with, internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.

Our roaming service coverage including the following major countries & destinations:

Certain SIM cards will no longer support roaming services from February 16, 2017 due to our upcoming system update. We will notify affected customers via SMS. Please visit any csl shop to obtain a new SIM card for free. If you do not do so by February 15, 2017, your roaming service will cease to be available. This arrangement will not interrupt your local service. Please click here for list of csl shops or call our customer service hotline on +852 25 123 123 for details.

With effective from 11 April, 2017, we are arranging data roaming service upgrades of selected customers from using “Roaming Zonal” rates to the All-New Always-Be-Connected Data Pass. It will enable you to manage your data roaming spending more effectively with greater flexibility via csl Service App. The 24-hour Pass offers the fixed rate for data roaming usage for 24 hours after first use while roaming with more than 170 destinations. Or you can use the Top-up Pass which charged on per Megabyte (MB) basis. This service upgrade will not interrupt your local service. Please call customer service hotline on 25 123 123 if you do not accept this arrangement. For the charges and service details of Always-Be-Connected Data Pass, please visit http://e.hkcsl.com/datapass-e.

Our roaming services is covered more than 300# countries and region, you can enjoy your voice and data services while roaming.
1. Destinations using the GSM standard
2. Destinations using the 3G/ UMTS standard
3. Destinations using the LTE standard
4. The Americas including the USA, Canada, Argentina, Brazil, Chile, Mexico, Peru, etc. (GSM 850/1900 or iDEN standard) *
5. Satellite networks provide coverage to regions where ground based networks are not deployed

The usage experience, actual connection and the speed of the roaming Mobile Data Service may vary depending on the roaming destination and network operator you roam with, internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.

Certain SIM cards will no longer support roaming services from February 16, 2017 due to our upcoming system update. We will notify affected customers via SMS. Please visit any csl shop to obtain a new SIM card for free. If you do not do so by February 15, 2017, your roaming service will cease to be available. This arrangement will not interrupt your local service. Please click here for list of csl shops or call our customer service hotline on +852 25 123 123 for details.

With effective from 11 April, 2017, we are arranging data roaming service upgrades of selected customers from using “Roaming Zonal” rates to the All-New Always-Be-Connected Data Pass. It will enable you to manage your data roaming spending more effectively with greater flexibility via csl Service App. The 24-hour Pass offers the fixed rate for data roaming usage for 24 hours after first use while roaming with more than 170 destinations. Or you can use the Top-up Pass which charged on per Megabyte (MB) basis. This service upgrade will not interrupt your local service. Please call customer service hotline on 25 123 123 if you do not accept this arrangement. For the charges and service details of Always-Be-Connected Data Pass, please visit http://e.hkcsl.com/datapass-e.
Our roaming services is covered more than 300# countries and region, you can enjoy your voice and data services while roaming.
1. Destinations using the GSM standard
2. Destinations using the 3G/ UMTS standard
3. Destinations using the LTE standard
4. The Americas including the USA, Canada, Argentina, Brazil, Chile, Mexico, Peru, etc. (GSM 850/1900 or iDEN standard) *
5. Satellite networks provide coverage to regions where ground based networks are not deployed

The usage experience, actual connection and the speed of the roaming Mobile Data Service may vary depending on the roaming destination and network operator you roam with, internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.

Coverage and Tariff:

Certain SIM cards will no longer support roaming services from February 16, 2017 due to our upcoming system update. We will notify affected customers via SMS. Please visit any csl shop to obtain a new SIM card for free. If you do not do so by February 15, 2017, your roaming service will cease to be available. This arrangement will not interrupt your local service. Please click here for list of csl shops or call our customer service hotline on +852 25 123 123 for details.

With effective from 11 April, 2017, we are arranging data roaming service upgrades of selected customers from using “Roaming Zonal” rates to the All-New Always-Be-Connected Data Pass. It will enable you to manage your data roaming spending more effectively with greater flexibility via csl Service App. The 24-hour Pass offers the fixed rate for data roaming usage for 24 hours after first use while roaming with more than 170 destinations. Or you can use the Top-up Pass which charged on per Megabyte (MB) basis. This service upgrade will not interrupt your local service. Please call customer service hotline on 25 123 123 if you do not accept this arrangement. For the charges and service details of Always-Be-Connected Data Pass, please visit http://e.hkcsl.com/datapass-e.

Our roaming services is covered more than 300# countries and region, you can enjoy your voice and data services while roaming.
1. Destinations using the GSM standard
2. Destinations using the 3G/ UMTS standard
3. Destinations using the LTE standard
4. The Americas including the USA, Canada, Argentina, Brazil, Chile, Mexico, Peru, etc. (GSM 850/1900 or iDEN standard) *
5. Satellite networks provide coverage to regions where ground based networks are not deployed

The usage experience, actual connection and the speed of the roaming Mobile Data Service may vary depending on the roaming destination and network operator you roam with, internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.

Certain SIM cards will no longer support roaming services from February 16, 2017 due to our upcoming system update. We will notify affected customers via SMS. Please visit any csl shop to obtain a new SIM card for free. If you do not do so by February 15, 2017, your roaming service will cease to be available. This arrangement will not interrupt your local service. Please click here for list of csl shops or call our customer service hotline on +852 25 123 123 for details.

With effective from 11 April, 2017, we are arranging data roaming service upgrades of selected customers from using “Roaming Zonal” rates to the All-New Always-Be-Connected Data Pass. It will enable you to manage your data roaming spending more effectively with greater flexibility via csl Service App. The 24-hour Pass offers the fixed rate for data roaming usage for 24 hours after first use while roaming with more than 170 destinations. Or you can use the Top-up Pass which charged on per Megabyte (MB) basis. This service upgrade will not interrupt your local service. Please call customer service hotline on 25 123 123 if you do not accept this arrangement. For the charges and service details of Always-Be-Connected Data Pass, please visit http://e.hkcsl.com/datapass-e.
Our roaming services is covered more than 300# countries and region, you can enjoy your voice and data services while roaming.
1. Destinations using the GSM standard
2. Destinations using the 3G/ UMTS standard
3. Destinations using the LTE standard
4. The Americas including the USA, Canada, Argentina, Brazil, Chile, Mexico, Peru, etc. (GSM 850/1900 or iDEN standard) *
5. Satellite networks provide coverage to regions where ground based networks are not deployed

The usage experience, actual connection and the speed of the roaming Mobile Data Service may vary depending on the roaming destination and network operator you roam with, internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.

Coverage and Tariff:

- As roaming service relies on third party service providers, the charges quoted above are for reference only and subject to changes from time to time without prior notice due to changes in third party service providers' tariffs, exchange rates, overseas tax rates, call duration round up, different duration chargeable units and flagfall charge. Charges to landline and mobile phones may differ depending on the third party service providers.

- Additional chargers may be incurred for calling satellite numbers and premium rate numbers to access certain services such as: directory inquiry services; operator assisted services; information/content services; diplomatic services; booking and registration services; voting services; support services; gaming, competition and lottery services; and other value-added services. Additional services not set out in the above tables may be provided by third party service providers and may be subject to additional chargers.

- Roaming call charges will apply once a call is answered (even if the call is answered by any automatic answering systems including announcement, tone machine, etc). In some circumstances, roaming call charges may still apply to the ringing time due to special call routing design of third party service providers in the event if a call is not answered.

- Roaming in Macau: The old roaming charges are now replaced by our new “Call Macau Home” service. With no prior subscription required, you will only be charged HK$38 per day (“Day Pass”) whenever you use any mobile service while in Macau and your usage of each mobile service will be deducted from your HK Mobile Service Plan entitlements (or thereafter charges and other charges, if applicable) as normally applied. If you have already subscribed to the “Call Macau Home Monthly Pass”, the Day Pass charge does not apply. Effective 17 March 2016. Other Terms & Conditions apply (“mobile service” includes voice and video calls, data, MMS and SMS. A “day” means 00:00 – 23:59 Hong Kong time).

Note: The charges quoted above are for reference only. For any queries on usage charges, please contact our customer service hotline on 25 123 123.

Registration
If you have not yet activated the IDD and roaming services，just call 25 123 123 one day before your departure for registration of IDD and roaming service.

# As of 1 March 2017

- As roaming service relies on third party service providers, the charges quoted above are for reference only and subject to changes from time to time without prior notice due to changes in third party service providers' tariffs, exchange rates, overseas tax rates, call duration round up, different duration chargeable units and flagfall charge. Charges to landline and mobile phones may differ depending on the third party service providers.

- Additional chargers may be incurred for calling satellite numbers and premium rate numbers to access certain services such as: directory inquiry services; operator assisted services; information/content services; diplomatic services; booking and registration services; voting services; support services; gaming, competition and lottery services; and other value-added services. Additional services not set out in the above tables may be provided by third party service providers and may be subject to additional chargers.

- Roaming call charges will apply once a call is answered (even if the call is answered by any automatic answering systems including announcement, tone machine, etc). In some circumstances, roaming call charges may still apply to the ringing time due to special call routing design of third party service providers in the event if a call is not answered.

- Roaming in Macau: The old roaming charges are now replaced by our new “Call Macau Home” service. With no prior subscription required, you will only be charged HK$38 per day (“Day Pass”) whenever you use any mobile service while in Macau and your usage of each mobile service will be deducted from your HK Mobile Service Plan entitlements (or thereafter charges and other charges, if applicable) as normally applied. If you have already subscribed to the “Call Macau Home Monthly Pass”, the Day Pass charge does not apply. Effective 17 March 2016. Other Terms & Conditions apply (“mobile service” includes voice and video calls, data, MMS and SMS. A “day” means 00:00 – 23:59 Hong Kong time).

Note: The charges quoted above are for reference only. For any queries on usage charges, please contact our customer service hotline on (852) 25 123 123.

Registration Just call 25 123 123 one day before your departure for registration of roaming service.

# As of 1 March 2017

- As roaming service relies on third party service providers, the charges quoted above are for reference only and subject to changes from time to time without prior notice due to changes in third party service providers' tariffs, exchange rates, overseas tax rates, call duration round up, different duration chargeable units and flagfall charge. Charges to landline and mobile phones may differ depending on the third party service providers.

- Additional chargers may be incurred for calling satellite numbers and premium rate numbers to access certain services such as: directory inquiry services; operator assisted services; information/content services; diplomatic services; booking and registration services; voting services; support services; gaming, competition and lottery services; and other value-added services. Additional services not set out in the above tables may be provided by third party service providers and may be subject to additional chargers.

- Roaming call charges will apply once a call is answered (even if the call is answered by any automatic answering systems including announcement, tone machine, etc). In some circumstances, roaming call charges may still apply to the ringing time due to special call routing design of third party service providers in the event if a call is not answered.

- Roaming in Macau: The old roaming charges are now replaced by our new “Call Macau Home” service. With no prior subscription required, you will only be charged HK$38 per day (“Day Pass”) whenever you use any mobile service while in Macau and your usage of each mobile service will be deducted from your HK Mobile Service Plan entitlements (or thereafter charges and other charges, if applicable) as normally applied. If you have already subscribed to the “Call Macau Home Monthly Pass”, the Day Pass charge does not apply. Effective 17 March 2016. Other Terms & Conditions apply (“mobile service” includes voice and video calls, data, MMS and SMS. A “day” means 00:00 – 23:59 Hong Kong time).

Registration
If you have not yet activated the IDD and roaming services，just call 25 123 123 one day before your departure for registration of IDD and roaming service.

# As of 1 March 2017

- As roaming service relies on third party service providers, the charges quoted above are for reference only and subject to changes from time to time without prior notice due to changes in third party service providers' tariffs, exchange rates, overseas tax rates, call duration round up, different duration chargeable units and flagfall charge. Charges to landline and mobile phones may differ depending on the third party service providers.

- Additional chargers may be incurred for calling satellite numbers and premium rate numbers to access certain services such as: directory inquiry services; operator assisted services; information/content services; diplomatic services; booking and registration services; voting services; support services; gaming, competition and lottery services; and other value-added services. Additional services not set out in the above tables may be provided by third party service providers and may be subject to additional chargers.

- Roaming call charges will apply once a call is answered (even if the call is answered by any automatic answering systems including announcement, tone machine, etc). In some circumstances, roaming call charges may still apply to the ringing time due to special call routing design of third party service providers in the event if a call is not answered.

- Roaming in Macau: The old roaming charges are now replaced by our new “Call Macau Home” service. With no prior subscription required, you will only be charged HK$38 per day (“Day Pass”) whenever you use any mobile service while in Macau and your usage of each mobile service will be deducted from your HK Mobile Service Plan entitlements (or thereafter charges and other charges, if applicable) as normally applied. If you have already subscribed to the “Call Macau Home Monthly Pass”, the Day Pass charge does not apply. Effective 17 March 2016. Other Terms & Conditions apply (“mobile service” includes voice and video calls, data, MMS and SMS. A “day” means 00:00 – 23:59 Hong Kong time).

Registration
Just call 25 123 123 one day before your departure for registration of roaming service.

# As of 1 March 2017

- As roaming service relies on third party service providers, the charges quoted above are for reference only and subject to changes from time to time without prior notice due to changes in third party service providers' tariffs, exchange rates, overseas tax rates, call duration round up, different duration chargeable units and flagfall charge. Charges to landline and mobile phones may differ depending on the third party service providers.

- Additional chargers may be incurred for calling satellite numbers and premium rate numbers to access certain services such as: directory inquiry services; operator assisted services; information/content services; diplomatic services; booking and registration services; voting services; support services; gaming, competition and lottery services; and other value-added services. Additional services not set out in the above tables may be provided by third party service providers and may be subject to additional chargers.

- Roaming call charges will apply once a call is answered (even if the call is answered by any automatic answering systems including announcement, tone machine, etc). In some circumstances, roaming call charges may still apply to the ringing time due to special call routing design of third party service providers in the event if a call is not answered.

- Roaming in Macau: The old roaming charges are now replaced by our new “Call Macau Home” service. With no prior subscription required, you will only be charged HK$38 per day (“Day Pass”) whenever you use any mobile service while in Macau and your usage of each mobile service will be deducted from your HK Mobile Service Plan entitlements (or thereafter charges and other charges, if applicable) as normally applied. If you have already subscribed to the “Call Macau Home Monthly Pass”, the Day Pass charge does not apply. Effective 17 March 2016. Other Terms & Conditions apply (“mobile service” includes voice and video calls, data, MMS and SMS. A “day” means 00:00 – 23:59 Hong Kong time).

Registration
If you have not yet activated the IDD and roaming services，just call 25 123 123 one day before your departure for registration of IDD and roaming service.

# As of 1 March 2017

- As roaming service relies on third party service providers, the charges quoted above are for reference only and subject to changes from time to time without prior notice due to changes in third party service providers' tariffs, exchange rates, overseas tax rates, call duration round up, different duration chargeable units and flagfall charge. Charges to landline and mobile phones may differ depending on the third party service providers.

- Additional chargers may be incurred for calling satellite numbers and premium rate numbers to access certain services such as: directory inquiry services; operator assisted services; information/content services; diplomatic services; booking and registration services; voting services; support services; gaming, competition and lottery services; and other value-added services. Additional services not set out in the above tables may be provided by third party service providers and may be subject to additional chargers.

- Roaming call charges will apply once a call is answered (even if the call is answered by any automatic answering systems including announcement, tone machine, etc). In some circumstances, roaming call charges may still apply to the ringing time due to special call routing design of third party service providers in the event if a call is not answered.

- Roaming in Macau: The old roaming charges are now replaced by our new “Call Macau Home” service. With no prior subscription required, you will only be charged HK$38 per day (“Day Pass”) whenever you use any mobile service while in Macau and your usage of each mobile service will be deducted from your HK Mobile Service Plan entitlements (or thereafter charges and other charges, if applicable) as normally applied. If you have already subscribed to the “Call Macau Home Monthly Pass”, the Day Pass charge does not apply. Effective 17 March 2016. Other Terms & Conditions apply (“mobile service” includes voice and video calls, data, MMS and SMS. A “day” means 00:00 – 23:59 Hong Kong time).