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PC Random restarts / reboots during gaming with no BSOD

Hi, my computer just restarts with no warning when gaming or immediately after but seemingly only with 1 or 2 games. There is no BSOD and it restarts completely normally as if nothing has happened. Memtest86 shows no errors, I updated the drivers, the temps don't appear to be getting too high.

I would be grateful for any suggestions please, it is driving me crazy. Thanks

System info:

Desktop

· OS - Windows 10 pro x64 bit

· Original install - Custom built PC

· All hardware is about 2 weeks old and standard, not over clocked or anything like that.

Your UEFI/BIOS (version F4) dates from 2016. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. This is just in case there has been a more recent update.FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Only 3 Windows Update hotfixes installed. Most build 14393 (1607) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Your mdf16.sys and mvd23.sys drivers dates from 2010/11 and may not be compatible w/W10

They belong to a program named SecretZone that was published by Clarus

Please uninstall it and see if that helps

Analysis:The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:**************************Thu Dec 22 05:46:15.243 2016 (UTC - 5:00)**************************Loading Dump File [C:\Users\john\SysnativeBSODApps\122216-6593-01.dmp]Windows 10 Kernel Version 14393 MP (4 procs) Free x64Built by: 14393.576.amd64fre.rs1_release_inmarket.161208-2252System Uptime:0 days 3:50:16.906*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by :memory_corruptionBugCheck 18, {0, ffffaa80b73b5070, 6, ffffffffffffffff}BugCheck Info: REFERENCE_BY_POINTER (18)Arguments:Arg1: 0000000000000000, Object type of the object whose reference count is being loweredArg2: ffffaa80b73b5070, Object whose reference count is being loweredArg3: 0000000000000006, ReservedArg4: ffffffffffffffff, Reserved The reference count of an object is illegal for the current state of the object. Each time a driver uses a pointer to an object the driver calls a kernel routine to increment the reference count of the object. When the driver is done with the pointer the driver calls another kernel routine to decrement the reference count. Drivers must match calls to the increment and decrement routines. This bugcheck can occur because an object's reference count goes to zero while there are still open handles to the object, in which case the fourth parameter indicates the number of opened handles. It may also occur when the object?s reference count drops below zero whether or not there are open handles to the object, and in that case the fourth parameter contains the actual value of the pointer references count.BUGCHECK_STR: 0x18DEFAULT_BUCKET_ID: CODE_CORRUPTIONPROCESS_NAME: SystemFAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTECPUID: "Intel® Core i5-6600 CPU @ 3.30GHz"MaxSpeed: 3300CurrentSpeed: 3312 BIOS Version F4 BIOS Release Date 03/16/2016 Manufacturer Gigabyte Technology Co., Ltd. Product Name To be filled by O.E.M. Baseboard Product H110M-S2H-CF¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box:

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

I have updated the BIOS and now my graphics card isn't being detected in device manager or the BIOS itself, yet the power light is on.

I have run Prime95 CPU stress test andafter approx 20 mins the reboot fault appeared.No blue screen just switchs off and restarts again in the blink of an eye. Temps did not exceed 60 degrees which I believe is within safe limits?

There is no memory dump showing since the 22/12/16 on when checking with the "whoCrashed" application, but obviously my computer has crashed numerous times since then.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. ** If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

the graphics card issue was only fixed by physically removing, booting the PC and re-installing it. Updated drivers, etc. The problem went away for 1 day then came back today happening 3 times.

The prime95 test I did was a 'blend' test so it could be RAM, but then again memtest86 came up clean.

edit: I just started another Prime95 test "large FFTs" and left the computer, within 10 minutes it had turned itself off and on again. This time during the reboot phase it shutdown again before eventually getting to the login page on the 2nd attempt.

I don't know if I have done enough tests now to confirm it is most likely a hardware rather than software issue and if I should just send it back to the shop to get them to figure out what is what.

Decent heat sink for a air cooler max temp is for your cpu TDP65 is 71c and the emergency power down is probably at 100c unless you set it lower in the bios.

Seeing as you know your max load temps im guessing you did stress testing at full load on the cpu ?

If so no problems detected ?

Sorry to go here but of late 1 in 3 posts in this part of the forum its people with heat problems / unstable computers.

From what i understand its only 2 games that are bugging the computer, what are the two games in question as well what other games do you play that have no problems and or other software that tax's the system some.

Decent heat sink for a air cooler max temp is for your cpu TDP65 is 71c and the emergency power down is probably at 100c unless you set it lower in the bios.

Seeing as you know your max load temps im guessing you did stress testing at full load on the cpu ?

If so no problems detected ?

Sorry to go here but of late 1 in 3 posts in this part of the forum its people with heat problems / unstable computers.

From what i understand its only 2 games that are bugging the computer, what are the two games in question as well what other games do you play that have no problems and or other software that tax's the system some.

Hi,

no the prime95 program is a stress tester (AFAIK) and the computer crashed twice during that as well, after only a few minutes despite normal temps.

BIOS and all hardware settings are defaulted, I have not messed around with temps, voltages or anything like that as I simply don't have the experience to do it properly.

no the prime95 program is a stress tester (AFAIK) and the computer crashed twice during that as well, after only a few minutes despite normal temps

i see so its not limited to just 2 games,chances are the 2 games in question are the only two that really push on the hardware and that's bombing the system "best guess" unless is its just the games that need patches or something. why i wanted to know what games you play and dont and what games are problem games.

Ok so ill consider that as a failed cpu stress test, as well cpu temps are below max but i wouldn't consider them as grate, might not be that though, some quick bios mods on that topic can test the topic as well, ill get to that if it comes down to it.

Mind doing the following, would help for me to see what the hardware/software setup is.

I see you passed memtest, that doesn't mean the ram is 100% ok but that is a good sine, btw my self i tend to just do one pass not 6 hours of it and theirs other memory tester apps you can try if you want for a 2nd option though on that topic too i tend my self just to do one pass.

BIOS and all hardware settings are defaulted, I have not messed around with temps, voltages or anything like that as I simply don't have the experience to do it properly.

Good idea, its risky for new people to play around in their, i use to hang around pure pc hardware forums for years at one point and the amount of people that killed computers from overclocking in their was nuts, mostly new people to the topic.

Were going to have to go near the bios topic i think though for some of my tests i normally do when stress testing a system on a hardware level.

The problem is becoming more frequent now. I did a clean re-install of Windows and I have ruled out the graphics card (physically removed it) as a cause of the issue. Does anyone else have any thoughts?