This exciting unique role will allow candidates to use their nursing skills in a dynamic and creative way. At Pharmacare we passionately embody a holistic approach to wellness through a vibrant and forwarding thinking approach to presenting personal health management options to our customers in geriatric and mental health settings.

JOB SUMMARY

To provide health and wellness services such as working within a multi-disciplinary team, monitoring chronic disease states, provide health promotion and education, wellness events, blood pressure clinics, relationship management, and business development.

INTERNAL RELATIONSHIPS

Board of Directors

Senior Managers

Employees

EXTERNAL RELATIONSHIPS

Doctors

Nurses

Site recreation coordinators and management

Patients and families

SPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES

To provide and facilitate wellness activities

To provide expertise as a member of the customer service’s team, which includes all key stakeholders, such as, but not limited to pharmacists, sales, marketing and operational team

Employee will be held accountable for relationships with all stakeholders; such as but not limited to mental health agencies, retirement communities and residents/patients and their governing leadership team.

Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures and customer service quality.

Facilitates the collection of competitive information in order to monitor business trends and opportunities.

Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.

Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.

Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.

Provides back-up support to other group members in the performance of job duties as required.

Co-ordinates or assists the organization's involvement in internal and external trade shows, events and presentations.

Facilitates customer surveys when needed and conducts follow up visits to survey respondents who have concerns or questions.

Initiates required action for response to customer service requests including the maintenance of billing/customer information files and communicates changes to the appropriate personnel/departments.

Ensures and provides quality service to both internal and external customers.

Initiates all necessary actions to ensure customers have the correct health care information, coverage and other related documentation to assist with the correct financial coverage for services/medications and therefore billing for medications and other supplies will be accurate.

Monitors clients general health and refer appropriately

Conducts health screening activities

Provides blood pressure clinics

Provides health promotion and education to seniors/clients and LPNs and HCAs

Facilitates marketing initiatives and membership

Facilitates reporting functions and surveys

Facilitates providing feedback and communication with our clients

Supports medication delivery and explanation of packaging

Supports billing processes

OTHER DUTIES

Other duties may be assigned where required.

TECHNICAL COMPETENCIES

Required-proof of a valid driver’s licenseExperience and comfort with email and smartphoneExcellent problem solving skillsExcellent oral and written communication skillsExperience and skills using computers and tablets such as an Ipad.

BEHAVIORAL COMPETENCIES

Enthusiastic personalityEmpathetic and passionate about healthcareWorks great within a teamMust be able to handle, resolve customer feedback in a professional timely manner at all times.Creative and wants to use their nursing skills in a different way to enhance livesShows initiative, is resourceful, flexible, enthusiastic and responsible.

PHYSICAL COMPETENCIES

The position requires excellent mobility with stairs and hallways in retirement residencesSupplies are required to be carried or rolled on a mobile bag (< 20-25 lbs.)

MINIMUM EDUCATION AND EXPERIENCE

Licensed Practical Nurse orRegistered Nurse would be an assetSales or Marketing experience would be an assetMinimum 3 years experienceInterest in Continuous learning would be an asset

ADDITIONAL INFORMATION

The chosen candidate will be asked to undergo a criminal record check, basic security clearance and will be required to show proof of a valid driver’s license. The candidate must also carry appropriate professional insurance as required by their regulatory association.