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Features

Set high above the infamous Country Club Hotel, Breakwater Apartments offers luxurious self-contained holiday accommodation within the Shoal Bay Resort and Spa. Enjoy the sound of rolling waves, amazing sunrises and breathtaking water views from the private balcony or relax in the open plan living area which offers a leather lounge suite and 2 arm chairs, 50 inch HD Flat Screen TV, DVD, stereo and the ULTIMATE FOXTEL PACKAGE and Wifi. There is a glass top dining table and chairs adjacent to the spacious fully equipped kitchen which has black granite bench-tops, oven, glass stove-top, microwave, dishwasher, fridge / freezer, breakfast bar with 2 high stools and plenty of bench space to prepare meals.

The main bedroom has 2x king single beds which can also be converted to a 1x king size bed for couples, bedside tables, study desk and chair, built-in robe, a private ensuite bathroom with a shower over the corner spa bath, a vanity and toilet. The main bedroom also has a water view and access to the main covered balcony area which offers an outdoor setting and a small electric grill/BBQ (located in the kitchen) can be used on the outdoor table. The 2nd bedroom also has 2x king single beds which can also be converted to a 1x king size bed for couples, bedside tables, built-in robe, water views and access to the balcony area. The main bathroom has a glass shower, vanity and toilet with the internal laundry offering a top loading washing machine and dryer.

This apartment is also located with a security building with lift access to each level, ducted climate controllable air conditioning, a single car space in the undercover security garage plus a visitor parking space outside for your boat as well as a mooring. Access to the in-ground swimming pool, outdoor spa and recreation room which offers a big TV and pool table (pool balls and cues are in unit) are exclusively for guests staying in the Breakwater Apartments.

FAQs

Is linen included?

Most
properties now provide bed linen for bookings made on or after 25
August 2015. If you booked before 25 August 2015 but have not yet
arrived, you will need to bring your own bedsheets, towels and pillow
cases, or contact mail [at] winningholidays [dot] com [dot] au
to enquire about linen supply. Only a few properties do NOT offer bed
linen as an inclusion and this will be clearly advertised on their
individual listing(s). All properties will include: pillows, pillow
protectors, mattress protectors, blankets and bedding covers. Future
bookings made from 25 August 2015 will include bed sheets, pillow
cases, towels, face cloths, hand towels and bath mats unless otherwise
specified.

When do I pay a deposit?

Guests
are required to pay a 50% deposit within 48 hours of your reservation.
Deposits can be made by credit card online when making your reservation
or by phoning a booking consultant on (02) 4984 0100. Mastercard and
Visa Cards will incur a 2.5% surcharge and American Express Cards will
incur a 4% surcharge. CLICK HERE to make online credit card payments.

Alternatively guest may make a direct deposit to:

Account Name: Winning Holidays

Bank: Macquarie Bank

BSB: 182 222

Account Number: 301934238

Will I lose my reservation if I don't pay the deposit?

Yes,
your booking may be cancelled if you have not paid the deposit within
48 hours of your reservation, or if you have not contacted a Winning
Holidays consultant on (02) 4984 0100.

When do I pay the balance?

The
balance of your reservation(s) is due 7 days prior to your arrival.
Peak season reservations (26 December to 16 January) are required to be
paid by 1 November. Refer to Terms and Conditions.

Winning Holidays Guests
– are required to check-out by 10.00am. Late check-outs are available
for a small fee (subject to availability). Keys can be returned to 47
Shoal Bay Road, Shoal Bay or 19 Stockton Street, Nelson Bay.Shoal Bay Beachclub Guests
– are required to check-out by 10.00am. Late check-outs are available
for a small fee (subject to availability). Keys can be returned to 47
Shoal Bay Road, Shoal Bay or 19 Stockton Street, Nelson Bay.Amarna Resort Guests
– are required to check-out by 11.00am. Late check-outs are available
for a small fee (subject to availability). Please leave your swipe in
the apartment.

Winning Holidays provide an after-hours key collection service when
the office is closed. Guests will be required to come to the Shoal Bay
Office and call the After Hours phone number on the front door. A
representative from Swan Security will meet you at the office to issue
keys for a $20 cash fee and a $30 cash fee on Christmas Day.

Do I need to show ID when collecting keys?

Yes,
the person collecting keys will be required to show photo
identification and produce a valid credit card as a security deposit
before keys are issued. If a valid credit card is not available then a
cash security deposit may be required.

What is required when checking in?

When collecting keys, a Guest Registration Form must
completed and a security deposit taken before keys are issued. The
guest registration form can be completed in advance to save time, or at
check-in. You must also provide a valid credit card and driver’s license which will be sighted by a consultant for customer validation.

Please Note: Should you not have a valid credit card, then a cash
security deposit is required. Cash deposits will vary depending on the
property, with the minimum amount of $400.

What happens if I break something?

Accidents
happen sometimes. It is best to let us know if this does occur. You are
more likely to incur a charge for breakages or damages if we do not
know about it. Upon your departure, an inspection will alert us to any
damage or missing items. As per the guest registration form you have
signed, such incidents are charged to the guest accordingly.

Why is the total price different to the "from" price?

Each property is displayed from the winter off season weekly tariff. Seasonal tariffs apply.

A clean fee and booking fee will be added to the tariff at the end of
your booking showing the exact price for the requested dates.

NOTE: The Amarna Resort, Shoal Bay Beachclub Apartments and The Pines
at Anna Bay offer overnight accommodation and are therefore displayed
with a daily rate. Some properties may include cleaning fees in the
tariff price and some are displayed separately.

Can I bring the family pet?

Most properties will not allow pets anywhere at the property. Guests wanting to bring their pet should select pet friendly
at the time of their search, which will shortlist the properties
available. There is a fee of $50 per pet per week, or part thereof, in Winning Holidays Pet Friendly Accommodation

Guests who bring pets to properties that do not allow for them
could face immediate eviction without refund at the discretion of
management.

Port Stephens offer three kennelling options:

CEJ’s Boarding Kennels – Nelson Bay Road, Bobs Farm – 02 4982 6646

Auramist Lodge – Nelson Bay Road, Salt Ash – 02 4982 6304

Nelson Bay Boarding Kennels – Gan Gan Road, One Mile – 02 4982 1182

Why is the property I booked for sale?

All holiday
homes are individually and privately owned. Some properties at times
will be for sale. In most cases when a sale occurs, the purchaser will
continue to holiday let and honour bookings currently in the system,
therefore most guests will not be disrupted.

On occasion when a sale occurs, the purchaser may ask for the
property to be vacant at the time of settlement. In this situation,
Winning Holidays would arrange alternate accommodation for you in a
similar property, subject to availability.

No, you cannot have a party. Winning Holidays adhere to the Holiday Code of Conduct
respecting the local residents of the area. Our policy requires a
maximum of adults in a particular dwelling to help reduce
noise complaints, excess cars and disruption to the neighbouring
properties. If a property accommodates more than eight people then the
remaining guest numbers must be for children.

Any guest found to be hosting a party of any kind or over-crowding the property will be immediately evicted without refund.

Any booking found to be a "schoolies" booking will be be immediately
cancelled and evicted without a refund, whether any other terms and
conditions are breached or not.

Is my property air-conditioned?

Not all properties offer air conditioning. If air conditioning is important to your stay then please select air conditioning as a requirement when searching on the website.

What do I do if I have an After Hours emergency?

If the matter is life threatening, Dial 000.

The after-hours phone service is for emergencies only, for
example total power failure, total water failure, lock-out or natural
disaster damage. Please contact our office number on 4984 0100 and a message will be forwarded to the emergency services.

NOTE: If you lock yourself out you will be required to pay for a locksmith service call. This can be expensive!

Do I need to put out the garbage?

Yes. Collection days will be displayed in the Winning Holidays Compendium provided. Guests are responsible to place the red and yellow bins
to the curb on collection day if this occurs during your stay. Bin
collection will pertain to private homes or duplexes only, whereas unit
blocks will have a strata set-up to take the bins out for you. The best
indication is to check the street / neighbours who have put out their
bins as you would at home.

Why does the TV have poor or no reception?

Reception can
be affected from time to time due to the weather or distance
from the telecommunications tower. Problems we saw in the old days have
been significantly improved since the introduction of the digital
signal.

Can I purchase extra cleaning?

If
you would like to order mid-stay cleaning please contact Winning
Holidays; Mon-Fri 9am to 5pm and Sat 9am to 4pm on (02) 4984 0100 to
arrange a quote.