I started a chat with Google and they explained that my extended warranty was up by 10 days but they gave me the customer service # for Assurant, extended warranty case ID, and helped me to confirm my device ID. I’m glad that I purchased the Assurant extended warranty and the phone from Google Store! Then, after authorizing a $79 charge for device replacement, I was told that instead of a Nexus 6p w/ 64GB, they would be sending me the HTC Pixel XL 128GB and it would be on my doorstep tomorrow! This is despite my original purchase was over two years ago, on 12/10/2015 and my extended warranty was up on 12/16/17. Today is 12/26/17 and they still authorized my request!

I have loved the Nexus 6p after 2 years but definitely had considered upgrades. Now, I can wait a little longer and play with my new Google Pixel XL!

Thank you Google and thank you Assurant for making it easier for customers to do business with you and for providing outstanding customer service!

David Martin is a freelance web designer and developer with a passion for marketing and technology. He enjoys helping others learn how to use technology to improve their business and teaching others how to use the interwebs and their devices to make their lives better.

In his spare time (whatever that is), David ?s geocaching, racquetball, softball, disc golf, and staying active in the local community. He is the founder of the @bloomingtonweb Meetup group. He also works full time for @deepbluegear and @snorkelmart