Managed Services System Engineer

New York

We’re looking for an enthusiastic Managed Services System Engineer, who will be responsible for addressing customer service requests incidents, follow-up analysis and troubleshooting Eidosmedia’s proprietary content management solution, Méthode.

The team

This is a fantastic opportunity to join a dynamic team of very talented people responsible for shaping the future of content management systems.

We are global leader in content management applied to complex, real-time scenarios. We’re deeply passionate about technology to keep our solutions at the leading edge. Today we’re on a mission to evolve a product suite leader in the Media industry and conquer other solid verticals like Finance and Government.

You will join our Systems and Operations Team, based in New York and supporting Eidosmedia US Customers. You will report to the System and Operations Manager.

What you will learn

As a Managed Services Systems Engineer will participate in creating maintenance plans, implement solutions, integrations and maintaining documentation for all US customers

You will assure activities are compliant with Managed Services SLA’s as it pertains to the customer’s subscribed services. This includes but is not limited to proactive system monitoring, system software upgrades, application software upgrades, patching.

Additional duties include general system administration tasks and participation of after-hours maintenance and activities and/or on call as needed.

On your first day, we expect you to have

Computer Engineering degree, or equivalent

Deep knowledge of UNIX / LINUX operating systems.

Good knowledge of scripting languages (Python, Ruby, Bash, Perl)

Good knowledge of high availability systems (Veritas/RHCS) and storage systems (NetApp, EMC)

Ability to troubleshoot and diagnose problems and to perform log analysis

And…you’re willing to work in a stimulating and high-energy environment, you can’t wait to learn about new technologies and platforms. You are proactive and self-motivated – you can work independently but you perform great in team as well. And, of course, you are keen to learn, grow and master new skills and resources.

It’s great (but not necessary) if you also have

ITIL or Agile/SCRUM qualified

Position Type

This is a full-time position.

Work Authorization

Candidate must be authorized to work in the U.S.

More about us

EidosMedia welcomes diversity among its people: whatever their race, religion, age, sex or sexual orientation, everybody’s contribution is valued equally in an atmosphere of mutual respect and regard.

If you think you have what it takes to succeed in this role then apply immediately!