FAQ

A funeral director will be on call 24 hours a day, 7 days a week, to serve your family at any hour of the day or night and to answer questions or to just be available should the need arise.

Preparation of required documents such as cremation authorizations, death certificate, social security, veteran's forms, insurance assignments and any other forms necessary for the type of service being performed.

Administrative and support staff required to support the funeral director for the type of service selected, many times on 24 hour call as well.

Preparation and disinfection of the deceased for the purpose of identification. (Since cremation is an irreversible process, our funeral home requires that a family member, legal guardian or person designated by the family or guardian, make a positive identification before cremating. The deceased is made presentable and safe to handle for the purpose of identification or personal time for the family.)

Receiving the temporary container and transferring the cremated remains into the permanent memorial or urn.

Facility overhead, including refrigeration, safe and secure holding of the deceased until cremation can be performed, long distance phone calls, faxes, preparation room and office use and equipment.

Our transfer personnel and the vehicle required to make the professional transfer of the deceased from the place of death back into the care of the funeral home. This service is 24-hour standby, 7 days per week.

The vehicle and personnel necessary to transfer the deceased to the crematory, and once cremation takes place, to retrieve the cremated remains from the crematory and deliver to our secure facility or to wherever as directed by the family.

If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good-bye, that’s perfectly acceptable. Your funeral director will come when your time is right.

The documents necessary for securing the required permits, going to doctors' offices for signatures, going to state or local Board of Health to file death certificate and obtain certified copies for the family, and any other errands as directed.

We are dedicated to providing you with the most ethical, professional and highest quality cremation service possible. Our courteous staff will help you select the best way to memorialize your loved one’s life as well as making the cremation process as simple and convenient as possible. Should we fail to meet your expectations or to provide value for the fees you are charged, please let us know immediately.

No Hidden Fee Guarantee

The costs for cremation services can be difficult to understand. We will clearly explain all charges and will provide you with an itemized list of our fees for the services and goods that are selected.