By default N.A.T. offers a two year warranty (the warranty period) on any product sold to customers, both hardware and software. Warranty extensions are available on request.

Warranty is void if the product is improperly handled or operated outside the specification as listed in the product’s documentation.

During the warranty period you have access to software upgrades and releases free of charge, however, limited to the software provided by N.A.T. for the respective particular hardware. For certain products N.A.T. maintains an automated notifiicaton service if and when updates become available.

Unless explicitly excluded, during the warranty period you may issue support requests by filling out our support request form or by sending an e-mail to support[at]nateurope.com. In your e-mail please provide the following information: