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Payments

I will securely ship your item once payment has been received in full. If you choose to cancel your purchase, you will be charged a small percentage of the item's listed price for it's restocking fees.

If ordering a custom item, payment must be received in full before I can begin working on or ordering supplies for the requested item.

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

If you are in any way unhappy with your product, please inform me ASAP and we can figure out a way to solve it! I strive to make both you and I happy! If you wish to return your item, shipping fees will be covered by the buyer and money will only be refunded via PayPal once item is received by Bead Up and in the same condition in which it was purchased. Custom items commissioned for the buyer may not be returned for a refund.

If your item is lost in the mail, I will happily resend it (if available supplies allow) or reimburse you in full for your purchase. I do not include shipping tracking by default; however, if you would like me to insure and track your item, I can for an additional fee.

Finally, by purchasing items from my shop you agree that Bead Up is not to be held responsible for any damages or injuries related to any items purchased or acquired from Bead Up.

Shipping policies

For an additional fee, I can ship your item first-class or overnight mail domestically and internationally.

Each items comes wrapped with care in a bubble envelope or box, topped off with green ribbon and a little note from me. You might even notice that the envelope in which I send your purchase may look a like it's seen better days -- I reuse my shipping supplies as my little attempt at keepin' it green.

I am also happy to gift wrap your items for an additional charge... just let me know upon checkout!

Additional policies

I also specialize in "alchemy," or commissioned pieces. Have an idea that you don't see on my etsy side? Let me know and let's create together!!

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.