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Jal S

Portsmouth, United Kingdom

612

Stay elsewhere

I stayed for one night, the night temperature was 6C and yet there was no heating in the room. I could her the guest in the above room using the toilet and was then awakened at 4 am by two men having a conversation outside my room. The room was not cheap and did not include breakfast, the only saving grace was the leisure centre - please take my advice, if you are on business and really need more than a few hours sleep then go elsewhereMore

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Stayed: November 2013, travelled on business

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Ask Jal S about Best Western Weymouth Hotel Rembrandt

4 Thank Jal S

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

MassimoMenin, General Manager at Best Western Weymouth Hotel Rembrandt, responded to this reviewResponded 21 November 2013

Dear Jal S,

I am so sorry you had a disturbed night.

We provide a 24 hour reception/porter/night porter service. Had you called down to reception immediately we would have asked the 'offending' guests to move along and stopped them from disturbing you and other guests.

The central heating has been switched to 24 hours since the week before your arrival and EVERY room has individual thermostatic controls; you make no mention of having checked that and we have no records of you contacting the reception desk or the night porter to report any faults!

We offer ALL kind of rates; room only, bed and breakfast, half board, short breaks, etc. etc. You chose room only! Please feel free to refer to www.hotelrembrandt.co.uk or www.bestwestern.co.uk.

Regards,

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Nice hotel, clean rooms, friendly staff. Besides the decor being a little outdated the whole hotel has been very well maintained and is very clean. Bedrooms have everything you'd expect. Single bed in the triple room is not comfortable but main double is fine and bedroom lighting is a little on the dim side. A purpose light for makeup would be good. Overall rooms are very nice.Breakfast is very good - great selection and good quality. Good serviceWe were pleased to see that the staff temporarily shut the bar to honour the 11 o/c armistice parade.The leisure area is good and the pool is great when quiet but can get busy. Early start recommended. Interesting art on the walls which is also for sale. Checking in & out was simple. This hotel is exactly what you would expect for the star rating. I would return.

Stayed: November 2013, travelled with friends

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Ask DianneH15 about Best Western Weymouth Hotel Rembrandt

1 Thank DianneH15

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

My husband is in a wheelchair and asked for the room for disabled. It was well designed with plenty of room for a wheelchair. The wet room was perfect, if we needed any more equipment we only had to ask. Food was excellent, the staff went out of their way to ask if I needed help at meal times (we were half board). All the staff were extremely helpful which was so nice. Will definitely be going again.

Stayed: September 2013, travelled as a couple

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Ask Lily H about Best Western Weymouth Hotel Rembrandt

1 Thank Lily H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The rooms are clean, comfortably, spacious. The staff make all visitors welcome and are really helpful. What a pity that the kitchen lets things down, the breakfast buffet is inconsistent with some food overlooked and some under. The evening special menu shows the chef has a limited palate, for example overpowering a duck breast with chilli losing all the flavour of the duck.If they could sort out the restaurant this would be a 4 star experience

Stayed: November 2013, travelled on business

Ask Bob_Gina about Best Western Weymouth Hotel Rembrandt

Thank Bob_Gina

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

A very friendly, clean hotel only a short walk to the Promenade. The breakfast was very good and, as it was serve yourself, you could have just what you wanted. It was pleasing to see proper flat mushrooms rather than the button type offered by many hotels. The pool is adequate. The leisure staff are very helpful.Two small complaints. 1) Noise.Our room was by the delivery area and as the windows were not double glazed it did get noisy,particularly in the mornings. 2) Heat. The room seemed excessively hot. We turned the central heating off and had the windows open for the whole of our stay. We were near the leisure centre so perhaps heat was radiating up from that. We had a lovely stay overall in a family room which was surprisingly large; one double bed and two single. We will definitely use Best Western again.

Room Tip: Book your breakfast in advance. The price works out much cheaper.

Stayed: November 2013, travelled with family

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Ask PlainTalker about Best Western Weymouth Hotel Rembrandt

1 Thank PlainTalker

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC