If you plan to attend Convergence 2014 on March 4-7 in Atlanta, be sure to visit the HP booth (#700). The HP Microsoft Business Applications team will be providing many live demonstrations:

Customer Experience Management as a Service

Enables businesses to combine structured and unstructured social data to drive actionable customer insights by listening, analyzing, and engaging in social conversations. Features multiple variants of following use cases:

Improves contact center customer service through a comprehensive set of features to manage service-level agreements, dynamic work streams, business rules and workflow, documents, computer-telephony integration, and mobile apps. Includes

Automatic case assignments based on skillsets, availability and language preferences

Self-service registration portal and client facing app

Powerful business rules engine and match rules engine for product and service

Training management

Visit HP booth 700 to see a live demos and meet with our Dynamics and industry experts. Or contact Shefali Dua to schedule a 1:1, personalized demo.

For information on all of HP’s activities at Convergence, click here. We look forward to seeing you in Atlanta.