Parts and Services

Additional antennas, cables, software and other items are readily available. If your equipment needs service, experienced service technicians are there to help you troubleshoot. A team member is just a phone call or an email away or use the troubleshooting tips below!Get spare partsGet serviceTroubleshooting

Get Spare Parts

A wide range of spare parts and auxiliary items are readily available. Whether you need another antenna, replacement for a damaged connector or just a simple clip, our parts team are just a phone call or email away.

Get Service

If you encounter an equipment problem or failure, our service team will talk you through the issue and do as much as possible to help you get back up and running. If you do need our technicians to service a device, then we have streamlined shipping and handling procedures to make this as easy as possible for you.

Troubleshooting Tips

In our experience, the majority of problems are related to batteries and damaged cables.

Please check the following:

The condition of your battery under load – rechargeable batteries do not last forever. To test:

Monitor the battery voltage directly at the battery posts with the product in an OFF state.

Turn the unit ON and monitor the voltage over a period of 10 minutes. A defective battery voltage will quickly drop. All Sensors & Software products operate from 12V DC. A voltage of less than 11V DC indicates battery failure in the near future.