Major Incident Management

Automate Your Major Incident Response

Protect Your Brand and Improve Customer Experiences

When major incidents happen, you need certain procedures and policies followed.

Custom playbooks with AlertOps allow your organization to automatically escalate incidents based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it's all over, you’ll have the reports and KPI’s to improve and make adjustments for next time.

Reduce delays during initial response operations.

Give individual contributors insight into the current incident, and the unique roles they play.

Improve MTTA / MTTR by sending unique and relevant messages (Voice, Email, SMS, Push) to key on-call teams and stakeholders at critical times during the SLA timeline. AlertOps™ is proven to reduce response and resolution time.

When complex incidents occur, multiple teams may need to be involved. With AlertOps™, you can invite new teams based on department, team, or skillset, to join the incident – through the Desktop or Mobile app.

With an enterprise approach, you'll be able to send Engineers technical messages while sending C-levels, Partners, Customers separate human-readable notifications to keep them in the loop during the course of the incident – leaving your engineers space to focus on resolution.

Resolve Major Incidents at Light-speed. with Improved Granularity and Flexibility.

Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.

Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses an Open API – giving you granular options and enhanced capabilities.

For example, when an incident occurs, automatically open a ticket in ServiceNow, update Slack and create a Slack Channel, Update your Status Page, and notify your on-call team based on the type of incident – simultaneously.

You can also manually page your team, department, or the entire organization with preset templates for critical scenarios –AlertOps does all the heavy lifting (who, what, when, how) for you.

We're really happy with the service. It has reduced our response times by at least 50% on business critical issues, across our 12 brand sites.