TripAdvisor Traveler Rating:

1.05Cleanliness

3.05Location

2.05Rooms

2.05Service

2.05SleepQuality

2.05Value

2.05

“I called in my reservation for two non-smoking rooms to the...”

Aug 13, 2013Kelsey D, Poughkeepsie

I called in my reservation for two non-smoking rooms to the front desk in Hornell about a month before the date I needed to stay there. Good thing I called back a few weeks later (since I never got a confirmation email), because I had been booked under the wrong name and only one room was booked. There was only one room available at that time - which was a smoking room. I requested to be in the upstairs rooms then, as I was told they were not used as much over the summer and didnt smell as bad of smoke. When we get there, the smoking room they gave us was a downstairs room. I couldnt believe that that room was even considered to be adequate for a guest. You would gag when you walked in since the smell of the smoke was so bad. There was no way I would have ever stayed in that room - I would have slept in my car instead. When I complained to the front desk and explained that I was told I could have an upstairs one, they switched the room.