This document describes potential reasons why the local database
initialization on a Cisco Intelligent Contact Management (ICM) Distributor
Admin Workstation (AW) or Historical Data Server (HDS)�takes a long time to
complete.

The information in this document is based on these software and
hardware versions:

ICM version 4.5.x and later

SQL Server version 6.5 and 7.0

The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.

The time necessary to complete the local database initialization
depends on these factors:

the actual size of the configuration information and
scripts

the available resource, such as the CPU or�virtual memory on the
Distributor AW and HDS

the network infrastructure between the Distributor AW, HDS, and the
Central Controller

If the database initialization fails for any reason, such as a network
failure, the initialization process begins again from the start. Therefore,
when the local database initializes, do not permit any ICM user to make
configuration changes to ICM. A change can interrupt the database
reconstruction and interrupt the initialization process.