When confronted with the language barrier, providers are typically presented a plethora of interpreter options: over the phone, remote video, in-person staff members, and/or qualified bilingual colleagues. Unfortunately, these are often compromised by the logistical pitfalls of arranging access via pagers, emails, fax requests, telephone tag, dumb phones, etc. In turn, the provider lacks appropriate language support, the hospital suffers from operational inefficiency and risk of non-compliance, and the patient receives inferior care.

With Connect, providers can call or message with available full-time interpreters or qualified bilingual staff for remote or in-person interpretation. No in-person interpreters available? Connect will route you to your facility’s over-the-phone interpreter line. Need interpretation for later on? Schedule an interpretation through Connect.