Hello, I was just wondering if any of you ever had a bad experience with an order made through hookahstore.com and not thehookahstore.com?

I am just dealing with one right now and it seems it's going nowhere as i am getting impatient with the ordeal, any advices? I've tried everything, calls, emails, messages, talked to the GM, nothing happened so far...

Well i've ordered two stems and only received 1. When i've called, they weren't sure if they sent me 2 boxes or 1 box. They told me to wait 5 more days. Waited 5 more, still no box. Called them, i m being told are you sure you ordered 2 stems? Well i said, look at your bill and you will see there is 2 and that i've paid more than a 100$ for them!!! Ok we will call you tomorrow for a follow up, so far, today being the day, no call at all. Those stems were ordered on the 3rd of november, i mean come on!

Well i've ordered two stems and only received 1. When i've called, they weren't sure if they sent me 2 boxes or 1 box. They told me to wait 5 more days. Waited 5 more, still no box. Called them, i m being told are you sure you ordered 2 stems? Well i said, look at your bill and you will see there is 2 and that i've paid more than a 100$ for them!!! Ok we will call you tomorrow for a follow up, so far, today being the day, no call at all. Those stems were ordered on the 3rd of november, i mean come on!

--- Well let's hope hookahstore see's this and he will reply... That's what i did and he wrote back to me within 2minutes of my thread being created.

Please realize its the weekend, most vendors don't process orders on the weekends. But I haven't had any problems with hookahstore, they didn't notify me when they shipped but the order came sooner than expected. So can't really complain there.