During the 2016election campaign The Age published many letters about poor quality care in nursing homes. During the campaign the major parties had nothing to say on the subject. The only politicians to challenge the recent funding cuts were independent Senators Jacqui Lambie and Nick Xenophon and Greens Senator Rachel Siewert. In October 2016 The Age published many more letters but still there was nothing from the major parties.

On this page Elder Care Watch posts some of the published letters.

10 October 2016

Tougher regulation ..............

The Aged Care Complaints Commissioner's annual report of an increase in complaints about nursing homes (The Age 7/10) is no surprise. Some providers are out to make a profit at the expense of our loved ones, as our family has witnessed first hand. Leaving staffing levels to the discretion of providers is outrageous. It urgenty needs to be addressed, as well as the introduction oftougher regulation. Our elderly are being treated in a disgraceful manner, especially those with dementia. They deserve much, much better.

Liz Turner

Frankston South

05 July 2016

Aged care woes build

My father spent nearly two years in a church-affiliated, not-for-profit aged care. It was new, purpose-built and recommended by a case worker. It had accreditation with the highest scores on all criteria. It looked good but it wasn't.

The staff worked hard but never had enough time to do anything properly. Short-cuts were constantly taken: food was not cut up, personal care of residents was often minimal. Group outings were rare but my father often missed them because staff did not get him ready in time. There was one part-time physiotherapist for nearly 100 residents. Mobility maintenance was not encouraged: some residents who could walk with help were left in wheelchairs all day. Dental care was non-existent unless organised by a relative.

Many of the staff, including nurses and personal care attendants, had limited English. Communication between nurses and visiting doctors was often fraught. PCAs did not always understand what they should do and were poorly supervised. Standard hygiene protocols were frequently ignored.

People familiar with other aged care homes confirm these are widespread problems not limited to the for-profit sector.