Shipping & Delivery

- All orders must be placed by 3pm Monday - Friday in order to be dispatched the same working day (please note Saturday, Sunday, and Bank Holidays are not considered working days.)

- The Complimentary UK Delivery is a Royal Mail 48 hour tracked service.

- A signature may be required on receipt.

- If you are not available to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

- Sadly we can not deliver on a bank holiday. In this instance please expect your delivery on the next working day.

- For all parcels dispatched via Royal Mail 48 tracked service, a text message will be sent to you from Royal Mail advising you of the expected delivery.

- Please note we are unable to redirect parcels once they have been dispatched.

International Postage

- All orders must be placed by 2pm Monday - Friday in order to be dispatched the same working day (please note Saturday, Sunday, and Bank Holidays are not considered working days.)

- Your orders will be sent out via the most suitable carrier, depending on size and weight.

- Delivery time will be based on the delivery country.

- For orders within the EU delivery is 3-5 working days (Monday to Friday)

- For orders Rest Of The World delivery is 5-7 working days (Monday to Friday)

- A signature may be required on receipt.

Next Day Delivery

- All orders must be placed by 3pm Monday - Friday in order to arrive the next working day (please note Saturday, Sunday, and Bank Holidays are not considered working days.)

- A signature may be required on receipt.

- If you are not available to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

- For all parcels dispatched with DPD, a text message or email (Depending on what the customer has provided) will be sent from DPD to the recipient on the day of delivery advising a 1 hour timeslot.

- Please note we are unable to redirect parcels once they have been dispatched.

The delivery timelines refers to UK Mainland postcodes only. We will always do what we can to ensure the order gets to the recipient as quickly as possible, but please note that Next Day Delivery is not possible for the below postcodes and please allow an additional 2-3 days for delivery.

SALES, TAXES & DUTIES

All Barney & Taylor goods remain the property of Barney & Taylor until payment has been received in full. Barney & Taylor shall be responsible for the goods until the order has been delivered to the specified delivery address and Barney & Taylor ensures all items are insured against theft and accidental damage at no cost to the customer. Once a successful delivery has been made to the specified delivery address, they cease to be the responsibility of Barney & Taylor.

If you are worried that your goods have been lost at some point on their journey to you, please contact our Services team within 28 days of placing your order.

In the unlikely event your goods arrive in a damaged condition, or there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of receipt of the delivery. You will also need to ensure that all original packaging is kept (both outer shipping packaging and internal contents).

WAYS TO PURCHASE

To place an order on Barney & Taylor.com visit the “Shop” area of the site and browse through the different product categories to find the item you are looking for. On a product page simply select ‘Add to Shopping Bag’ and then select the ‘Checkout’ button when you are ready to make your purchase.

Review the items in your shopping bag where you can remove any unwanted items by selecting the “X remove” link next to a product, and also add any care products that have been recommended for your items.

Clicking “Proceed To Checkout” will take you to our secure checkout where you will be shown a summary of your purchase . You will need to provide a delivery address, payment details and a relevant billing address. Any applicable sales taxes and delivery charges will also be confirmed at this stage.

Once you have entered your details you click the “Place Order Now” button. Clicking this button will also confirm your acceptance of our Terms & Conditions. Your order will then be processed by our systems, which is usually very quick, but during busy periods can take up to two minutes – so if nothing appears to be happening – please be patient and do not resubmit your order or refresh the page.

Once your order has been processed, an order acknowledgment email will be sent to the email address that you provided during the checkout process. Please make sure you keep hold of this email as it will contain your order reference number and you might need it at a later date. If you have a Barney & Taylor account you can also see details of your order here.You can also place an order with us by contacting our Customer Services team who will be happy to talk you through the online experience.

SELECTING A SITE

To ensure you are provided with the correct pricing, currency, shipping costs and sales taxes and duties for your territory make sure you are shopping on the correct Barney & Taylor site. You can change this by clicking on the country name that is displayed on the bottom left hand corner of the website.

Your country and site selection is determined by the country that is listed in your billing details. If you select a country that does not match the one listed in your billing details, you will be re-directed to the correct site when you are in the checkout or be asked to have the items delivered to an address in the country of your billing address.

SECURE PAYMENTS

We accept Visa, MasterCard, American Express cards and Paypal as payment methods on barneyandtaylor.com. Funds will be deducted from your bank once your order has been despatched from our warehouse.

All orders placed with undergo security checking to ensure that the payment card is being used by the authorised cardholder. It is also done to prevent online fraud occurring. Please ensure that the Billing Address entered during checkout is the address where the payment card you use is registered. You are able to select a delivery address different to your billing address (for instance, as a gift to arrive with a friend) during the checkout process.

Product Care

With Barney & Taylor, you are acquiring far more than exquisite hand-made leather items; you are investing in statement icons that will last lifetimes; heirloom pieces that will take on the patina of your life – potent personal possessions that will travel your journey, tell your story – and become the essence of who you are.

When you own Barney & Taylor leather goods, you have made a heritage investment that will last for generations; more than that though, you have acquired a multi-layered story of different journeys that have led to a single destination – you.

Barney & Taylor’s family history is a journey through time that tells of hard work and high standards, craftsmanship and quality culminating in the item you now own.

Your choice of barney & Taylor leather is destined to become yours for life; absorbing the journey on which you travel; wearing the marks and impressions of years as proud insignia; becoming you until the day you pass it on to another, when it begins its journey afresh.

Leather Care

All our leather skins are expertly tanned and chosen for our products. As a natural product leather has varying characteristics and the leather may differ from item to item and even within the same item. Any irregularities are considered as unique features of the leather rather than quality issues.

The more that you use your item the softer it will become and this too is part of the item’s uniqueness and is not in any way a quality issue.

If leather is exposed to strong light for a sustained amount of time then it may experience some fading and we recommend tat you try to keep your product out of harsh light and in it’s dust cover for safe keeping.

Leather is not water resistant and so should be kept away from water and long periods of rain.

We also recommend that you keep your item away from any materials or fabrics where the colour pigment could transfer from either item.

If you do require any form of cleaning for your item we would only advise using a specialist leather cleaning expert.

Hardware

All our hardware has been specifically made from the finest quality coated metals. Please be aware that colour fading may naturally occur as a result of humidity and general usage.

We recommend that you avoid regular contact with heat, oil, grease and alcohol to prevent permanent and irreversible wear and tear.

If you have any questions regarding the quality, then please get in touch with us either through our customer service department or our website.

PRODUCT AVAILABILITY

If an item you want to purchase is out of stock and you have asked to be notified when it becomes available (you will have selected the ‘Coming Soon – Notify Me’ feature), we will attempt

to notify you by email within 48 hours of the product being in stock and available for order.

product registration

Each & every Barney & Taylor product comes with a unique 7 digit product registration number which you can use on the Barney & Taylor website.

You need to create your own account via this link. Or if you've already got a Barney & Taylor account with us, simply login & click on the product registration link. And follow the onscreen instructions.

PACKAGING & GIFTS

Your order will arrive in a Barney & Taylor box (protected by a transport box to protect your item during transit). Most of our leather goods will come with a soft dust bag or garment cover to ensure that the item is protected during its journey to you, and storage afterward.In addition, your order is delivered in discreet outer packaging, so no one but you will know what’s in the box.

If your barneyandtaylor.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order.For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.

Returns

Requesting a return

You can request a return for goods you have purchased on barneyandtaylor.com up to 28 days after receiving your order.

To request a return you will need to call our Valet Managed Returns Service, where our customer service team will walk you through all the necessary steps involved and make the process as simple as possible for you.

You can contact our customer service team on +44(0) 333 323 1911

Return collections must be arranged within 14 days of requesting a return.

We recommend you obtain a proof of postage certificate when posting your item back to us.

Our returns policy

All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged, or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.

Many items in our collection will come with an attached security tag which can easily be removed without any damage to your item. However, removing the security tag from your item will mean we are unable to accept the item back as a return and so it is essential that if you wish to return your item that we receive it with the security tag still attached.

Refunds

When we receive and accept your return we will refund the credit card or payment method that was used for payment on your original order.

Refunds will normally show on your records within 72 hours of being processed however, the speed of this processing is beyond our control and unfortunately some card issuers may take up to 10 days to reallocate your funds.

Once your return has been accepted you will receive a return confirmation email, and you will also be able to download a credit note from your account.

If your order was delivered to a country within the EU then you will be refunded all sales taxes that were included in your outbound order. If your order was delivered to a country outside of the EU and you incurred local customs duties you will need to contact your local customs authority directly to claim these duty charges back.

Exchanges

If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order. This can be arranged through our Valet Managed Returns Service.

To request an exchange you will need to call our Valet Managed Returns Service, where our customer service team will walk you through all the necessary steps involved and make the process as simple as possible for you.

You can contact our customer service team on +44(0) 333 323 1911

Changes to an order

Our dispatch team do their best to make sure that goods are packed and dispatched as soon as an order is placed so there’s no delay in orders arriving at their destination. Because of this we are unable to make any changes to an order once it has been placed. If you do wish to make a modification to an order you will need to follow our returns process.

You can contact our customer service team on +44(0) 333 323 1911

Cancelling an order

Under the Distant Selling Regulations, customers within the EU have the right to cancel the contract for purchase with Barney & Taylor at any time within the fourteen calendar days of the day after the day on which the customer receives the goods (this is also called the 'cooling off period').

To cancel your contract within the fourteen day cooling off period, you must notify us in writing by email, post or fax before the expiry of the cooling off period. Please then package the relevant goods securely and send them to us within 21 days following the date the items were delivered to you. All returns must be in perfect condition and with their original packaging (that’s because the packaging is considered part of the product).

Please note that you will have to take responsibility for the costs of returning the items to us, unless that is, we delivered the item to you in error, or, if the item is found to be damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.

If we receive notice of your cancellation of the order within the fourteen day cooling off period, we will refund the purchase price for that item together with the item's normal postage charge.

Cancellation outside of the fourteen day cooling off period

If you wish to cancel the contract of purchase after the expiry of the fourteen day cooling off period or you are not a customer within the EU, this will be dealt with as a Return.

CREATE AN ACCOUNT

FORGOTTEN PASSWORD

If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.

If your barneyandtaylor.com purchase is a gift you can add a gift message during the checkout process and we will ensure no price details are included with the order. For security reasons we are only able to issue refunds to the original purchaser of the gift and do not offer gift exchanges.

RESET YOUR PASSWORD

ACTIVATE YOUR ACCOUNT

f you have previously purchased with us as a guest and would now like to create your own Barney & Taylor account in order to return an item or take advantage of the other benefits of having a Barney & Taylor account, visit the Account Activation page where you simply enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and see your past purchases as well as saving and updating your account details and subscription preferences.

ACTIVATE YOUR ACCOUNT

If you have previously purchased with us as a guest and would now like to create your own Barney & Taylor account in order to return an item or take advantage of the other benefits of having a Barney & Taylor account, visit the Account Activation page where you simply enter the email address you used for your last order, and you will receive an email that allows you to set a password for your account.

Once you have created a password you will be able to access your account and see your past purchases as well as saving and updating your account details and subscription preferences.