On-Premise Enterprise

Support including fixes, upgrades, help with using and configuring ResourceSpace

You manage the hardware, infrastructure, backups.

Technical Support

All our Cloud packages include full technical support. With the On-Premise package, your organisation provides a web server to the appropriate requirements and must take care of backups and server-level technical support.

ResourceSpace is typically installed on Ubuntu or Debian Linux systems, either of which provide an ideal platform for the software as the required packages are available. Alternatively OS X or Windows systems can be used if these are easier for your organisation to support.

Software installation and testing

Assistance using, administering and configuring ResourceSpace

Software upgrades and bug fixes applied for you

Customer Success

We include on-boarding, training and regular system health checks in all our packages.

The Performance Cloud instance is allocated a minimum of 4 x 2.4GHz and 16GB RAM.

The Virtual Cloud instance is allocated a minimum of 2 x 2.4GHz and 8GB RAM.

Your data is in safe hands - both ourselves and the data centres we use have ISO 27001 certification.

Small Print

Minimum contract period 12 months.

UK customers please note that the above prices exclude VAT.

Support is second line technical support and includes bug fixes, product upgrades, assistance with configuration, on-boarding, ongoing system health checks and training. We operate a fair use policy for support hours. We will fix an unlimited number of issues found in the ResourceSpace base code. Technical support tickets relating to training, consultancy and configuration will be subject to a fair use limitation between 20 and 50 hours as per the table above.

What Users Say

ResourceSpace had drastically increased our productivity and has allowed us to better leverage our library of digital assets all over the world. The speed, and reliability of both their customer service and platform is second to none.

ResourceSpace is an easy to use tool for managing all of our assets. It's simple and fast with a search capability that lets users easily find what they're looking for. We couldn't be happier with the product.