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Customer questions and answers for Delta Leaks

Question

replace diverter on tub spout

somehow the old diverter on the spout was pulled out and pieces lost. I bought a new spout from Delta but it didn't contain the threaded interior plastic parts to thread on so now I want to remove the diverter from the new faucet and install on the old spout - how do you remove the diverter?

How do I disassemble a Delta tub/shower faucet unit in order to replace the single control cartridge?

House was built approx 1984. Has Delta bathroom fixtures. Faucet assembly appears to be 2-piece, brass threaded on brass. One tub/shower combination leaks at spout. From fix-it web sites, appears solution is replacement of single control cartridge. Removed handle and surface mounting plate but moderate pressure is unable to disassemble the 2-piece brass unit (applying counter-clockwise pressure) which I assume is necessary to expose and replace the cartridge unit. Your web site not helpful; example is a pull-off sleeve and not a threaded unit. Appreciate any help you can provide.

you need to take off the bonnet nut (turn counterclockwise). I have seen these frozen before, so try some penetrating oil first. Once you remove the bonnet nut, you can remove the cartridge. Generally all you need to replace are the seat and springs inside of the cartridge....not the entire cartridge. You can remove these by twisting the cartridge counterclockwise...then you'll see the seats and springs inside. Hope this helps!

Thank you for your question. It sounds like there may be mineral deposits around your bonnet nut that will need to be removed before it will come off. We recommend using a 50/50 solution of cold water and white vinegar soaked towel. Wrap the towel around the bonnet nut, and let it sit overnight. You may also try a strap wrench to remove the bonnet nut.

Once the bonnet nut is off, the cartridge should just pull out. Replace the cartridge and put everything back on the same way it came off.

Thank you for your question. Depending on when you faucet was manufactured, the model name could be on a tag on the supply lines. If it is not there, then it is on the paperwork that accompanied your faucet.

Hi Clyde,Thank you for your question. The bonnet, which is the piece directly under where the faucet is leaking will unscrew allowing you to pull the spout off and access the o-rings. I have attached a link to the parts breakdown for the model 155-WF below to help with your repair.Thanks,Davehttp://www.deltafaucet.com/customer...

I wrapped that small bushing right below the joint in several layers of duct tape to protect the finish - and was able to wrench this loose after soaking with WD-40. Once apart, there are 2 O-Rings (#12) that need replacement. QTY 10 for $2.49 at OSH.Make sure you add silicone grease to the parts that move to slow break down over time. As with everything, they'll eventually need to be replaced again..

answered 8 months ago

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Question

We just installed RP72565RB tub spout-pull up diverted and a R10000 series valve. The shower head will drip water intermittently when filling the tub.

Thank you for your question. It is possible that you have shower rise. This can be caused by a few things.1. The distance from the valve to the tub spout has to be between 8" and 18".2. There has to be either 1/2" copper pipe or iron pipe between the valve and the tub drop. PVC pipe cannot be used here.3. There can only be one 90 degree angle to the tub drop.

If any of above situations occur, you will have shower drips or rise when you operate your tub spout. The only way to fix them is to re-plumb the valve.

Thank you for your question. Depending on which series you have, you should be able to convert your faucet from a lever to a crystal ball handle. If you push up and turn, then you have a 600 series. You will need to change some internal parts to switch to a ball handle. Please order the RP212, RP188, and the RP17451.

If you just turn to the right or left to operate your lever handle, then you have a 1300/1400 series and you can purchase an H71 handle to replace it.

If you have two handles that sit on top of each other, then you have a 1700 series faucet and you cannot switch to the ball handle.

I replaced the seat & spring on the hot water side of a 2 lever lavatory faucet. Now off is on?

Handle turns the right way, well is off a little but bigger issue is that when turn the lever counterclockwise, which used to be on, is now off. and old off is now on. How do I fix this? if I move the assembly 180 it no longer turns the way it should.

Hi Cheryl,Thank you for your question. On a 2 handle lever faucet the raised portion of the cartridge next to the stem should be facing right on both handles. The small removable piece, the 1/4 stop, should be placed to the front of the faucet on the hot side and to the back of the faucet on the cold side.This should fix your problem.Thanks,Dave

Hi Ray, Thank you for your question. The RP60400 valve cannot be used where the RP1740 is currently used. The stem assembly that you need for this change is the RP25513. This will work with the lever style handle.Thanks,Dave

Hi Ikt2404, We are sorry that you are experiencing a problem with your faucet. If you have recently replaced the stems on your 2 handle faucet you will probably want to replace the seats and springs RP4993 as well. The seats and springs are located directly underneath the stem in the valve body. The stem pivots on top of the seat to turn the water on and off, these parts do wear over time. Replacing these should solve your problem.Thanks,Dave

Delta rain head

Customer had us raise his rain head in which we installed a shorter nipple and now he complains that it drips continuously all night. We also changed the cartridge which did not help. Would like some ideas to try

Hi Jason, Thank you for your question. Changing the height of the showerhead by shortening the nipple length should have nothing to do about the leak that has developed. Our advice is to try another cartridge and make sure there is no debris or mineral build up in the valve body. Make sure you use only genuine Delta parts.Thanks,Dave

spout is pushed up to the air by the water pressure on model 17 kitchen faucet. how do I repair

I've been using this for 8 years. when I turn on the water, water pressure pushed spout up to the air because the spout could not hold water pressure any more. I have changed o-rings but still same.currently I just uninstall the aerator to reduce water pressure.Please help me to resolve this problem.Thank you.

Hi Tom, Thank you for your question. You will want to change out the spout retainer RP21463. This piece is under the spout and holds the spout to the valve body. I have attached a link to the parts breakdown of the model 174 faucet below so that you can see the part that I am talking about.Thanks,Davehttp://www.deltafaucet.com/customer...

What size allen wrench do I use on the bathroom faucet handle?

Hi Robin, Thank you for your question. A 1/8" allen wrench is the most common size used to remove the set screws on our single handle faucets. A 3/32" allen wrench would be most commonly used on 2 handle models.Thanks,Dave

Lahara roman trim with 4707 rough-in

Hi. I would like full flow rate at 1/4 turn. If 1/4 stops are inserted it reduces the flow rate. Is there a different cartridge available that will fit in the 4707 to allow full flow at 1/4 turn. (Like the Lahara 2-handle lav set)?

My Delta faucet sounds like it is running all the time, why?

I have a BT2710 Model Roman Tub Trim Faucet. I understand that it uses R2707 valves. The bathtub faucet is not leaking and there is no indication of water anywhere around the tub. However, it sounds as though the water is running all of the time. We turned the water off to the house and relieved the water pressure and, sure enough, the sound went away. The water was turned back on and the sound came back. I have definitely isolated it to the bathtub unit but I am baffled as to what is causing the issue. This does not appear to be a mixing valve that could leak through from cold to hot. I need your thoughts.

Hi Stuart, Thank you for your question. Even though you do not see any indication of water we recommend checking under the tub/deck to visually verify that you have no leaks. You are correct that the faucet has 2 separate valves and cross flow is unlikely.Thanks,Dave

Hi T, Thank you for your question. It sounds like there may be some debris in the lines causing the noise. You will want to flush the lines of the faucet. I have attached a link below for a how to flush the lines on your kitchen faucet video. The video will show the process on both 1 and 2 handle faucets.Thanks,Dave

RP25513 vs RP24096 for rough in kit R2707 (installed 2001)

I have a leak under both current 'knob' style faucets. I believe valves are RP 24096 - 1/2 turn. #Hot water on left side turns 1/2 turn 'counter-clockwise' to full on - Cold water on right side turns clock-wise#. Will be replacing 'knob' handles with Roman style levers. Can I use the RP25513 valves? Are they interchangeable, except for 1/4 turn #RP25513# vs 1/2 turn #RP24096#

Hi Steve, Thank you for your question. You will want to continue to use the RP24096 stem assemblies. The only difference between the RP24096 and the RP25513 is the 1/4 turn stop. You do not want to use the 1/4 turn stops on your roman tub faucet as this will limit your water flow rate.Make sure to replace the RP4993 seats and springs when you change the handles and stem assemblies to complete your repair.Thanks,Dave

How do I take this apart for repair?

This faucet was probably installed in year 2000. We do not have a product sheet or manual and have not been able to find one on your web site. Nor do we have a product number.The handle started to leak and we cannot figure out how to disassemble it in order to replace the necessary parts.

Hi Elizabeth, Thank you for your question. To make your repair you will need to first remove the handle. Place the palm on your hand on top of the handle , push down and turn counter-clockwise. This should remove the top portion of the handle. Once this cover is off you will see a screw, remove this screw and the handle will come off. Underneath the handle is the bonnet nut that holds in the stem assembly and a seat and spring in place. Once the bonnet nut is removed you can replace the RP1740 stem assembly and RP4993 seats and springs to stop the leak. I have attached a parts breakdown of a similar faucet model below to help you with the repair.Thanks,Davehttp://www.deltafaucet.com/customer...

Leaking drain pipe

I installed a new B2596LF-SS faucet and drain pipe on an American Standard porcelain sink. It is leaking between the rubber gasket and sink. I have used silicone grease on the rubber donut seal so it doesn't bind when tightening. There is a slight surface irregularity on the mating surface of the sink. should I sand it? Use Silicone adhesive on the sink? on the threads? Thanks in advance for your help. Raymond