Leadline blogs

BLOG- December 2016

Everyone wants to be off over the Christmas period, right? But what if you are a retailer selling goods in time for Christmas or an Estate agent managing the sale of a house?

Your customers still want to be able to get hold of you but you may not want the direct intrusion of calls on your mobile or simply the sheer volume of calls may overwhelm you compared to other times of the year.

Many suppliers and clients will be trying to contact you in order to finalise matters before the end of the year. You may employ staff who also wish to have the Christmas period off and here is where a good quality inbound call centre can be invaluable by stepping into your shoes for a limited period of time.

Well trained and skilled teams can evaluate calls and determine which calls can be answered there and then and which may need referral directly to you for more complex queries. Maintaining the reputation of your company is always at the forefront of our minds and we always aim to provide a consistently high level of service.

This is just one example of the good things our customers say about us:

"We are a mail order company and online retailer selling a small range of specialist technical equipment. We hesitated for a long time before outsourcing our sales order line as we thought nobody could sell our products as well as we can - we were wrong, and in fact, Leadline have proved that they sell our products better then we can. We leave all the sales to Leadline and we can concentrate on marketing and fulfilling the products......."