Customer Quotes

Find out why our clients selected us as their EDI provider and what benefits they have gained since moving to the TrueCommerce platform

“A F Blakemore operates a complex supply chain with a wide range of trading partners who are key to our business operations. When we were looking for a vendor to help us streamline and optimise our Supplier e-Invoicing, we chose TrueCommerce due to their credibility in delivering large scale Managed Service solutions to the retail and grocery sectors.” Simon Loveland, Finance Director, A F Blakemore & Son

“We were looking to move our EDI and Order Management operation to a fully managed service to support the next phase of our plan for further growth and chose them for their tried and tested, comprehensive and cost efficient solution.”Jane Mackenzie, Head of European IT, Accolade Wines

"The TrueCommerce helpdesk has provided a quality and timely level of service, confirming receipt of daily transmissions and providing Early Warning Notifications when appropriate. All issues reported to the helpdesk have been investigated and responded to rapidly enabling fault resolution to be progressed ASAP. The helpdesk team have also always been courteous, helpful and patient when dealing with both issues and general queries and are happy to assist where they are able."Angela Silva, Head of Electronic Trading - Personal Lines, AXA Insurance

“Having a good relationship with our suppliers is a main priority and one we strive to improve upon every day. Moving to EDI and TrueCommerce’s managed service enables both Booths and our suppliers to benefit from improved visibility and traceability of transactions, ultimately leading to well stocked shelves and a first class shopping experience for our customers.” Andrew Rafferty, IT & Supply Director, Booths

“TrueCommercehave made it easy for us to trade electronically with our customers. They take care of all the transactions and seamlessly on-board new customers without tying up internal resources, allowing my team to re-focus on their core role.” Richard Evans, Head of IT & Customer Contact, Bristan

"We have used TrueCommerce for a number of years and found them to provide a reliable and effective service. Their technical team is first class in terms of response time and quality. I would have no hesitation in recommending TrueCommerce." Tony Grimes, E-Systems Technical Manager, Broker Direct Plc

“They have helped BWG make substantial savings since installation and continues to deliver cost savings every day across the buying, supply chain and finance functions.” Aiden Keane, Financial Director, BWG Foods

"As a company with multiple trading entities, who trade electronically with a large number of customers, it is vital that we have a robust and reliable EDI solution. Following our experience of TrueCommerce’s managed service through our trading relationship with Sainsbury’s, we felt confident that the service would resolve the issues we had experienced with EDI in the past”. Jez Lake, Head of Group IT, Cranswick plc

"We are delighted with the time savings and improved accuracy that we have achieved since we moved to TrueCommerce. Our merchandising team is more efficient as they no longer need to print purchase orders, less time is spent receipting stock in our distribution centre and we’ve seen a reduction in the number of invoice matching errors.”Craig Wheeler, Operations Director, Feelunique

"Since moving to TrueCommerce’s EDI managed service we have benefited from a single EDI platform for all divisions within the group, which has hugely reduced the amount of in-house IT resource required to support EDI on a day to day basis." Jason King, Senior Systems Analyst, Fresca Group

“TrueCommerce’s managed service provides us with the peace of mind that comes from knowing that there is a dedicated team available 24X7 to assist us and our trading partners should issues arise.”
Geoff King, Business Systems Director, Fruitways

“Subscribing to TrueCommerce’s fully managed service has enabled us to increase the volume of orders processed by approximately 50%, and undoubtedly reduce the number of man hours required for order entry.” Emma Hannam, Commercial Manager, Garador

"The solution has provided Supply Chain visibility, which has helped us in increasing service performance from our supplier base, using business reports such as delivery and OTIF performance." Tariq Ali, Supplier Development Manager, Graham Group

“This is the first step in our new plans to improve supply chain performance using IT. TrueCommerce’s fully managed approach has allowed us to adopt EDI but not suffer the traditionally burdensome aspects of the technology, such as trading partner configuration and expensive IT overheads and knowledge.” Dave Oliver, IT Manager, Grant & Stone

“We have been very impressed by their approach and the quality of their technology and we look forward to working together.” Jack Regan, Group Finance Manager, Henderson Group

“TrueCommerce’s fully managed EDI service allows us to simplify our EDI footprint and concentrate on what we do best. With our previous providers we wouldn’t know there was a problem until our customers told us, however the pro-active service delivered by TrueCommerce will ensure that any issues are resolved before they reach our customers.”Dominic Howson, IS Director, Hovis

"Our existing solution lacked flexibility to meet the changing requirements of our customers and it could not easily support non standard requirements and new technologies. As a result, the lead time for adapting to new requirements or on boarding a new customer was lengthy. The OneTime solution has enabled us to react quickly and efficiently to our customers requirements, without tying up our IT team."Trevor Austin, IT Director, Hozelock

“It’s a revelation for us. The repetitive and time consuming daily effort has been replaced by an automated system with management tools that allow us to keep an eye on what’s going on.” Elfed Hughes, Director, Huws Gray

"We knew what we wanted but found that we couldn’t do it ourselves. We needed a seamless system of electronically placing orders, and then seeing when they were delivered. At the same time, we wanted to track how well our suppliers were meeting their delivery promises." Stephen Bacon, Supply Chain Director, Jewson

"We receive a consistently high level of support, as opposed to logging a ticket and hoping for the best as was the case previously."Caroline Youssefi, Systems Functional Consultant, JML

“We decided to move all of our EDI capability on to one platform, as we wanted an outsourced solution with a proven track record of connecting with our customers. TrueCommerce’s managed service came highly recommended to us and their competitive, fixed annual price sealed the deal.”
Martin Bentley, Director of IT & Communications, John Guest Ltd

“I was surprised to learn that not only could TrueCommerce deliver a fully managed and hosted solution, which would mean no more on premise software or hardware compatibility issues, but the annual cost was a fraction of what we’d been paying.” Simon Johnson, IT Manager, Marcrist International

“The decision to appoint TrueCommerce was justified almost immediately as soon afterwards, we won a very important new customer. Without TrueCommerce as part of our team, we simply would not have been able to provide the service that our customer needs."Stephen Szikora, IT Director, NFT

“The implementation of the TrueCommerce solution was very successful in a tight timescale and now provides Oakland with a robust ebusiness platform that will support our future growth.” Dean Attwell, Managing Director, Oakland International

"Outsourcing to TrueCommerce has enabled us to consolidate our EDI requirements into one highly stable platform that delivers the 24/7 service reliability that is so essential for our business and our customers." Simon Callow, Head of IT, Produce World

“The fashion world is very fast moving so you need a partner who acts quickly. With TrueCommerce we have an excellent solution supported by great technical expertise. They understand our commercial imperatives too - it’s a great combination.” Francis Rodrigues, Head of IT, Radley

“The service we received from our previous EDI provider was nonexistent. Having received many glowing reviews from other companies in our sector, we decided to make the switch to TrueCommerce’s fully managed service.” Stuart Elsom, Managing Director, Rollins & Sons Ltd

“TrueCommerce have consistently delivered quality code to agreed timescales and budgets. They have always been very constructive and flexible when challenges arose, which has made working with them very satisfying.” Ed Thomas, Logistics IT Programme Manager, Sainsbury's

“Instead of manually inputting invoices onto our ledger they are now imported in one generic file through the TrueCommerce system, which means that far less time is consumed in administration.” Cathal McAteer, Commercial Trading Controller, Savage and Whitten

“The TrueCommerce solution will enable Screwfix and its suppliers to have a common view of the full purchase order to invoice cycle. In addition to enabling the real-time exchange of critical business documents, visibility across multiple suppliers will help Screwfix to improve product availability, reduce excess inventory and improve invoice-matching rates, thus increasing overall supply chain performance and flexibility.” Scott Parsons, Head of Supply Chain, Screwfix

"We’ve seen a reduction in risk by removing manual, error-prone processes, and an opportunity to refocus the team on tasks that can add value to the business as we continue to grow"Tim Hunter, Group Head of IT, Seafresh Group

“We regard TrueCommerce as an extension of our own team. There is no doubt that outsourcing to TrueCommerce has been cost effective.” Bev Cross, ABC Spax

“The transition was smooth thanks to the thorough testing process supported by TrueCommerce. Over 1,000 customers and suppliers were moved seamlessly on to the TrueCommerce platform,”Mark Elvy, IT Development Manager, Travis Perkins plc

“Subscribing to the TrueCommerce service has enabled us to collaborate closely with our suppliers. Not only does this help our suppliers to manage cost based on accurate and timely orders, but it also helps us to provide an even better service to our customers, by improving order quality and visibility we benefit and so do our suppliers." Nigel Rouse, Head of Logistics, UK Power Networks

"Our experience in working with TrueCommerce was very positive and we knew it was an established EDI solution with excellent credentials and a firm foothold in the Building sector – in fact, most of our customers were already connected to the TrueCommerce network. A cost benefit analysis of moving to their OneTime managed services solution looked very competitive, giving a one year payback on the cost of implementation." Chris Mallabone, IT Applications Manager, Wavin

“As a supplier of perishable items our supply chain processes are planned to ensure that our products are delivered on time and in prime condition and EDI plays a crucial part in this process. Lack of 24/7 support for our EDI solution had been an issue for us in the past and was therefore a key factor in the decision to move to TrueCommerce.”Ian Govier, Head of IT & Business Systems, Yeo Valley

"Having just changed one of our trading partners to route through TrueCommerce, their knowledge and support was second to none. The process was completed in an extremely efficient and timely manner. Their helpdesk has always been very helpful, with excellent knowledge of EDI and any day-to-day queries were answered at once."Kevin Reynolds, Third Party Senior Support Technician, Zurich Insurance