Field description - Last replied by

The "Last replied by" field represents the user who last replied to/sent an email from the issue.

Details:

Default name: Last replied by

Terminology variations: None

In-Use: Optional. This field can be set to be used in the issue field configuration.

Mandatory: Optional. This field can be set as mandatory, but need not be.

Data type: A User, which must be an internal user.

Access restrictions: (Default) "No access" when created (This field is set by the system when someone replies, not when the issue is first created). Editing: "Read" for all users except support users, and "No access" for support users.

Relationships/Dependencies:

Affected by these settings:

Use cases:

The "Last replied by" field is mainly used for email support, to see which internal user last replied to the end user/customer.