Enterprise Field Services

Testimonial

From our experience intelliNet is doing a fantastic job, especially when there is an escalation involved.

~ Costco

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Service Locations

Rapid On-Site Service Across Canada from these Dispatch Locations:

Alberta

Airdrie

Athabasca

Blairmore

Bonnyville

Brooks

Buffalo Head Prairie

Calgary

Camrose

Canmore

Cochrane

Cold Lake

Didsbury

Drayton Valley

Drumheller

Edmonton

Edson

Falher

Fort Macleod

Fort McMurray

Fort Vermilion

Grand Prairie

Grimshaw

High Level

High Prairie

High River

Hinton

Jasper

Killam

Lethbridge

Lloydminster

Medicine Hat

Oyen

Peace River

Pincher Creek

Red Deer

Slave Lake

Sparwood

St. Paul

Stettler

Strathmore

Valleyview

Wainwright

Whitecourt

British Columbia

100 Mile House

Burnaby

Burns Lake

Cache Creek

Campbell River

Castlegar

Cawston

Chilliwack

Clearwater

Courtenay

Cranbrook

Creston

Dawson Creek

Dease Lake

Duncan

Fernie

Fort Nelson

Fort St. John

Golden

Hagensborg

Hope

Houston

Kamloops

Kelowna

Kitimat

Lillooet

Lytton

Mackenzie

Masset

Merritt

Nanaimo

Nelson

Osoyoos

Pemberton

Penticton

Port Alberni

Port Hardy

Port McNeill

Prince George

Prince Rupert

Qualicum Beach

Queen Charlottes

Quesnel

Revelstoke

Salmon Arm

Salt Spring

Sechelt

Sidney

Smithers

Summerland

Surrey

Terrace

Trail

Vancouver

Vernon

Victoria

Whistler

Williams Lake

Manitoba

Ashern

Bellflower

Brandon

Dauphin

Flin Flon

Gimli

Gypsumville

Morden

Neepawa

Nesbitt

Portage La Prairie

Swan River

Thompson

Whittier

Winnipeg

New Brunswick

Campbellton

Edmundston

Fredericton

Grand Falls

Grand Manan

Miramichi

Moncton

Perth-Andover

Saint John

Shippagen

Siegas

Tracadie-Sheila

Woodstock

Newfoundland

Baie Verte

Bay de Verde

Bell Island

Bonvista

Burgeo

Carbonear

Clarenville

Corner Brook

Deer Lake

Forteau

Gander

Goose Bay

Grand Bank

Grand Falls-Windsor

Green's Harbour

Happy Valley

Harbour Breton

Hermitage

Labrador City

Marystown

Mount Pearl

Paradise

Spingdale

St. Alban's

St. Anthony

St. John's

Stephenville

Upper Level

Nova Scotia

Amherst

Antigonish

Bedford

Charleston

Clifton

Dartmouth

Digby

Elmsdale

Fall River

Glace Bay

Halifax

Kentville

Kingston

Liverpool

Lower Sackville

Mill Village

New Glasgow

Port Hawkesbury

Shelburne

St. Peters

Sydney

Truro

Windsor

Yarmouth

Northwest Territories

Fort Smith

Hay River

Yellowknife

Nunavut

Iqaluit

Rankin Inlet

Ontario

Abitibi

Barrie

Bath

Belleville

Bolton

Bracebridge

Brampton

Brights Grove

Brockville

Cambridge

Chatham

Clarksburg

Cochrane

Concorde

Cornwall

Deep River

Elmira

Fort Frances

Frankford

Hamilton

Kapuskasing

Kenora

Kingston

Kitchener

London

Markham

Mississauga

Niagra Falls

North Bay

North York

Oakville

Oshawa

Ottawa

Owen Sound

Perry Harbour

Porcupine

Port Colborne

Port Elgin

Port Sydney

Richmond Hill

Sarnia

Sault Ste. Marie

Scarborough

St. Catherines

Sudbury

Thorold

Thunder Bay

Timmins

Toronto

Wawa

Welland

Whitby

Windsor

Woodbridge

Prince Edward Island

Charlottetown

Sherwood

Summerside

Stratford

Quebec

Alma

Amos

Anjou

Baie D'Urfe

Baie-Comeau

Boucherville

Bromont

Brossard

Cap-Aux-Meules

Cap-de-la-Madeleine

Charlesbourg

Châteaugay

Chibougamau

Chicoutimi

Chisasibi

Deux-Montagnes

Dolbeau

Dorval

Fermont

Gascon

Gaspe

Havre St-Pierre

Ile Bizard

Inukjuak

Kuujjuaq

La Malbaie

La Tuque

Lachine

Lac-Mégantic

LaSarre

Le Gardeur

Maniwaki

Mont-Laurier

Montreal

Natashquan

Notre-Dame Ile

Perrot

Québec City

Radisson

Rimouski

Riviere-Du-Loop

Rouyn-Noranda

Sept-Iles

St. Augustin

St. Constant

St. Eustache

St. Félicien

St. Lambert

St. Laurent

St. Nazaire

Ste Anne des Monts

Thetford

Trois-Rivieres

Val D'or

Ville St-Laurent

Vimont-Laval

Saskatchewan

Air Ronge

Battleford

Estevan

Fort Qu'Appelle

Humboldt

Kindersly

La Ronge

Lloydminster

Macklin

Maple Creek

McTaggart

Meadow Lake

Moose Jaw

Nipawin

Prince Albert

Redvers

Regina

Saskatoon

St. Gregor

Swift Current

Weyburn

Whitewood

Yorkton

Yukon

Ross River

Teslin

Whitehorse

Watson

Field Services for Deployment & On-Site Field Service Maintenance

National in Scope

Every day, intelliNet performs IT Services work in every Province and Territory throughout Canada. Our Field Service Technicians & Network Engineers can perform On-Site IT Services Everywhere in Canada Within Two Hours.

Installs, Moves, Adds or Changes

The intelliNet Team of Technicians are local everywhere throughout Canada and are your feet-on-the-street to partner with, for your deployment projects. Whether your current projects involve Installs, Adds, Moves or Changes (IMACs) intelliNet has the expertise and experience to execute your IT deliverables.

All deployment projects have an intelliNet Team working with you including an Account Manager and a Project Manager, as well as a designated Team Lead for the Service Dispatch personnel assigned to your account. As a result, your intelliNet Team are familiar and focused on performance management and any necessary escalations needed to keep the work on budget and on time.
Our resources are available to you on either a Time & Materials basis or on pre-determined Fixed-Fee basis.

With in excess of 460 insured Field Service Technicians and Network Engineers across the country, we have the personnel to be your IT projects partner.

Service Level Agreements

The service has well-defined, documented and refined Service Level Agreements (SLAs) to govern the performance of limited downtime for your end user communities. Strict adherence to the SLAs have your organization benefit from the rapid on-site service delivered to perform your Break/Fix repairs or product replacement strategies.

You are in Control

Different than most Service Level Agreements, we do not determine the Severity level of each call. You do. You select the speed of our initial response, the commencement to start the work and the goal time to remedy, based upon how the malfunction affects your business, in your opinion. Please see our Service Level Agreement Severity Levels chart.

Where appropriate, our Help Desk commences a Level-1 assessment of each ticket issued early in the process to determine if the malfunction can be immediately resolved remotely prior to the arrival of the on-site Technician.

Integration of our Teams

Your IT Department authorized personnel may have on-line access to intelliNet’s Field Service Management System Portal and they can enter and create new tickets, integrating with your ticketing systems, or alternatively using ours, as well as tracking and monitoring service issues throughout the lifecycle of each call.

Period reporting can be used to track trends and isolate areas in need of focus. Further, the Field Service Management System generates notices of SLA Jeopardy advising our personnel when action is needed to avoid an SLA Breach.

Smart Hands

For IT products and components which are low in financial value or if the client’s environment requires minimal disruptions, our Smart Hands program provides the right solution. Covered items can be exchanged with replacement products more quickly than the time it takes for an on-site repair, by using our Smart Hands program.

Flexible Terms

On-Site Enterprise Field Service Maintenance is available in one year, three year or five year terms and each can be optionally upgraded to include SLA Breach financial Penalty Credits.

Insurance Assurance

All of this is provided for a predetermined fixed price which includes all parts and professional time to keep your people up and running with a fixed budget no matter how often or infrequent your equipment malfunctions.

Experience & Industry Best Practices

The intelliNet Management Team has been providing comprehensive On-Site IT Services throughout Canada for more than three decades. Comprised of industry veterans, the company continues to use accepted Industry Best Practices based upon the Information Technology Industry Library (ITIL) and related endorsed leading edge software tools, methodologies & Knowledge Bases in the areas of Service Management and Service Delivery. This includes membership and participation in:

itSMF The Information Technology Service Management Forum of Canada

HDI The Help-Desk Institute

The Right Partner

From Servers to Desktops, Smart Phones to Email, Halifax to Vancouver, SMB to Enterprise, intelliNet supports any portion of your entire IT Infrastructure where we can make a positive contribution that fits within your needs and plans.

You can consolidate multiple Manufacturers’ service coverage for all brands of products which comprise your systems with a single point of contact and a single relationship.

We engage in partnerships with our clients by providing outsourced IT Services for their mission-critical enterprise systems, and contribute those portions of the infrastructure that support and complement each client’s own internal IT resources.