Australia & New Zealand's

National Identity & Cyber Support Service

Tool Box

Tool Box

Please note: These tools are intended to be used as support for an iDcare generated Response Plan created via phone or email. These tools are not intended to be a sole response to the loss or mis-use of identification documents and/or details.

Immediate Response

*Please note: This information is generalised to support individuals in most situations. However, depending upon your experience, capabilities and the device(s) you use, seeking professional support may be better for you.

iDcare Contact Log – can be used to keep a record of your engagement with organisations, this may become quite valuable in criminal, civil or administrative proceedings both planned and unforeseen.

Mitigating Future Risk

Ensure ALL devices have the newest available security updates and run weekly anti-virus and malware protection software (irrespective of your device)

Check your transaction statements closely

Always ensure you know with whom you are dealing. If you receive unsolicited contact, and are asked to provide proof of your id, it is best not to engage. Instead, search the organisation they say they represent, and contact them yourself. That way you will know for sure you are dealing with the legitimate organisation

Never open or click on links from emails you don’t know, and if you recognise the email, check the sender’s email address to ensure validity

Never provide your personal or security details, including customer ID’s or passwords, in response to any email, even if it looks legitimate

If emailing information (or copies) relating to important documents such as driver licence or passport, ensure you delete the email after sending, and also delete from the trash

Where available use two-step authentication (2SA) – such as SMS codes to your mobile

Regularly change your passwords and PINs and be careful about selecting your passwords (particularly services that can be accessed via the internet)

Avoid transacting online where you are using public or complimentary WiFi

Never communicate personal details on social media sites

Keep your documents locked and/or secure

Ensure you have a secure letterbox for postal deliveries, and investigate if your mail stops arriving

Check your credit report yearly (this alerts you to any attempts to open a credit account in your name)

If you have ongoing concerns about your identity, apply for or keep bans in place on your credit history

Remember that responsible organisations do not contact you to request personal details!