Image courtesy of PixabayWhat was on the minds of CX professionals in 2018?And, most importantly, what does it mean for 2019? That has yet to be determined, but “execution” and “results” are two words I’d like to see more of this...

Image courtesy of Unsplash How do you measure success of your customer experience initiatives? For any type of project or initiative that you undertake, it’s important to be able to track progress and measure success. In order to do that, you must first outline...