Sales Support: Customer Satisfaction is More Than Just a Sales Job

You’ve developed your product, your marketing and your sales teams. But your company’s work is not done until you’ve considered the entire customer experience. How good is your customer service? How fast is your turnaround? How easy are your contracts to understand? How long does it take to close a deal? These are only a few of the questions SBI can help you answer in our sales support phase, designed to make your customer experience exceptional.

Phase 14: Sales Support

In the sales support phase, SBI can help your company represent the field within other corporate functional groups, allowing the company to be easy to work with.

The Problem

You need to make it easy for customers to do business with you. Even when your sales team has great rapport with customers, the supporting departments may be bogging down the relationship. Contracts take too long to get through legal, and credit checks and price approvals delay important deals. Modifying product configuration can stall an order. Your processes are making it hard for companies to do business with you.

The Solution

Sales support assessment

Pricing process

Competitive pricing analysis

Compensation administration

Pricing strategy

Price level definitions

Price exception approval process

Contract support

Contract review process

Contract approval process

Field support

Incentive comp administration

Order management

Channel enablement

With your sales support in place, it is time to go to our final phase, Phase 15: Systems.