nga.enquiries

I have just received a standard reply to an enquiry I made at 16.36. "Out of Office"
What sort of hours do they work? 9 to 5 is usual isn't it? I believe that at one time they were reasonably good at responding to requests for information but I think they are becoming a bit of a joke now. Were they not set up to actually respond to enquiries?
The "Out of Office" response I got was to an email I sent reminding them that it was now 15 working days (three weeks) since I had sent my original enquiry without reply.
Chocolate and fireguard spring to mind.

Re: nga.enquiries

The out of office reply is just there to let you know they have received your question.

Assume it looks like this...?

Thank you for contacting Openreach about fibre broadband.

We will respond to your enquiry normally within 15 working days.

Please ensure that you have read our FAQs http://www.superfast-openreach.co.uk/faq and note that if your question is already covered here, you will not receive an answer to your enquiry. This includes questions about availability of fibre broadband in areas marked as ‘not currently in rollout plans’. For these issue, please contact your County or Borough Council who may be appropriating funding from the Governments BDUK initiative to enhance the Openreach commercial rollout of fibre broadband in your area.
If you do not include a working telephone number and full address details, your enquiry will not be dealt with.

Please also be aware that questions about live fibre broadband service including speed issues should be made to your Communications Provider as we cannot respond to these.

Re: nga.enquiries

BT staff hours vary depending on department and there are quite a lot who will work 8:00 - 16:00. One particular department that a friend works in has some strange hours - he was on a 7:00 - 14:00 or 12:00 - 19:00 working day.

edit to add:

And they actually put an OoO notification on. How many people do you know that do not bother and even when they go on holiday you have no idea as to whether an email has been seen or actioned.