A maximum suspension time can be overridden via the Manager Override in special circumstances (at the manager’s discretion only).

Restrictions:
Requires a minimum of two months of suspension.

Existing U-verse must be active for a minimum of 30 days to be eligible.

Suspend all U-verse services suspended with the request (the customer cannot elect only certain services).

It is not permitted for customers in Treatment, or on Involuntary Suspend for payment (the customer must be in good standing with no past-due balance).

Do not place the customer’s service on Voluntary Suspend more than twice a year.

If the customer claims we added Voluntary Suspend too early, or indicates other issues, be flexible and allow the order.

Never place orders to add any new services to an account on Voluntary Suspend.

This type of option was formerly known as “Vacation Hold”, for which different rules apply. See U-verse Vacation Hold Service – Grandfathered (link not available for RST) for complete details.

For Comcast Cable Customers:
In California, Comcast does not have seasonal suspensions. Customers would need to either downgrade to the lowest tier of service or cancel to avoid paying their current rate.

For military, it’s handled on a case-by-case basis and we generally waive any early termination fees for military personnel with proof of deployment.