Grievance and Complaint Procedures

The Commission requires a provider to have an internal grievance procedure for complaints made by their patients and/or significant others. After that process is exhausted, CAHC will address the grievance or refer it to the appropriate outside entity, if indicated. Consumers and/or designees can call CAHC – 201-880-9135– with any additional questions or concerns.

The complaint will be investigated within the jurisdiction and scope of the CAHC accreditation program. CAHC reserves the right to notify the appropriate regulatory body if the complaint falls outside the scope of accreditation, such as allegations of fraud or abuse.

Home care consumers, health care professionals, provider employees, the general public and others may report a complaint to the Commission by telephone or in writing. In order for CAHC to investigate the complaint, certain information is required. The name, address and phone number of the complainant is necessary. Anonymous complaints will not be accepted. CAHC will treat the complainant’s identity as confidential information, however, it may be necessary to share this information in the course of the investigation, such as when requested by another regulatory authority or under subpoena.