FAQ

A: Please send us a PDF of your resume in an email to rpr[at]roseparkroasters.com. Include what position you’re interested in or open to and any other pertinent information. We’ll contact you back if we’re interested in setting up an interview.

Q: Does Rose Park donate for non-profit events or fundraisers?

A: Yes! We donate coffee. Please email us a request letter that describes the event you’re requesting coffee for, the amount and type of coffee you’re requesting, and include the name and contact information for the non-profit entity. We’ll contact you if we’re able to accommodate your request.

Q: Do you sell coffee wholesale?

A: Yes! If you’re interested in serving our coffee in your restaurant, coffee shop, gym, salon, office, or anywhere else, just fill out our WHOLESALE INQUIRY FORM HERE and we’ll get right back to you.

Q: Where else can I enjoy Rose Park Coffee?

A: EMAIL US and let us know where you’re at. We’ll let you know where the closest place is where Rose Park is being served.

Q: Is your coffee Organic and/or Fairtrade?

A: We are not an Organic or Fairtrade Certified coffee roaster. However, some of the coffees that we source are grown and exported Organic and/or Fairtrade Certified. More important to us than those certifications, are the quality of the coffee in the cup and the overall sustainability of social and ecological systems from which that coffee comes. We emphasize personal relationships with our importers, farmers and processing partners as a road to transparency and sustainability in the details. There is no one magic threshold that makes coffee absolutely sustainable. Sustainability is a process that is ever evolving as the needs of the ecological and social systems in source countries change.

Q: Do you have any recommended brewing methods?

A: We recommend grinding your coffee with a burr grinder. Hand burr grinders are a great cheap option. Some of our favorite brew methods are French Press (because it loosely imitates a coffee cupping), an Aeropress (because it’s highly mobile, highly versatile, and it is so easy to clean), and then every other pour-over method under the sun (Chemex, V60, Kalita, etc). Regardless of what method you use, the three most important tricks are: use a good burr grinder, use a scale for measuring the ratio of coffee and water (1:16 is a good place to start), and clean your brewing equipment well. Follow those three tricks and you’ll get great brewed coffee with almost any brewer, including your standard automatic drip brewer.

Q: What is the shelf life of your coffee?

A: The coffee tastes best after it has sat for about five days to degas the CO2 it naturally contains after roasting. Our bags are sealed and nitrogen flushed to keep the coffee fresh for well over a month after roasting it. Once you open the bag of coffee it will typically keep its peak flavor profile for two weeks if it was opened soon after the roast date, or only for about a week if you open it three weeks or more after the roast date. However, the coffee will still taste delicious long after those time frames, the acidity will just be less vibrant and some of the more nuanced tasting notes may be lost.

Q: How should I store the coffee?

A: In a cool (not cold), dry, dark, place and limiting its exposure to oxygen as much as possible (squeezing out the air when you close the coffee bag helps a lot).

Q: What sort of decaf processes are used with your coffees?

A: Our decaf coffees are decaffeinated by one of two ways: 1. Water process (often called Swiss Water Process or Mountain Water Process), and 2. Ethyl Acetate (also known as Sugar Cane Process). The water process involves soaking the coffee in water in a way that leaves good flavor profiles intact, but absorbs the caffeine from the bean. This process is least processing intensive, but most water intensive. Ethyl Acetate is a compound produced by fermenting sugar cane. It is capable of decaffeinating coffee without the water waste of water processes, however the fermentation of sugar cane is more process intensive and the fact that it’s a chemical compound gives some people pause. These are the best available methods for decaffeination in terms of maintaining coffee flavor and minimizing ecological impact. However, because of the water waste we prefer decaffeination by Ethyl Acetate when given the choice between two equally stellar coffees.

Q: What’s the best way to grind the coffee?

A: Any burr grinder. However, you get what you pay for when it comes to electric burr grinders. It’s often worth spending a little more money so that the grinder lasts a long time.

Q: Can you grind the coffee for me?

A: Yes! When you check out you will have the option of selecting grind for French Press, Drip Coffee, or Espresso. Those are the only grind options we can offer.

Q: How do I make changes to my Coffee Subscription?

A: You can edit each active Subscription for Next Delivery Date, Delivery Frequency, Shipping Address, or to Cancel a Subscription. You can also edit your billing address and the credit card you have on file. In order to make changes, log in to your account and then click the link to "Manage Subscriptions". On the next screen, click on the “Subscriptions” link on the left hand side of the page. This will take you to a page that lists all your active Subscriptions. Then click on the “Edit” button to the right of any of your Subscriptions. This will then allow you to “Change Next Shipment Date,” “Change Product Quantity,” “Change Delivery Schedule,” “Update Payment Information,” “Change Product Variant,” or “Edit” Shipping Information. Please be aware that any payment or billing changes will also update to any other active Subscriptions.

Q: How do I make changes to my Subscription account information?

A: When you log into your account you can edit each active Subscription for Billing Address or the Credit Card that it automatically bills.

Q: Can I order an additional bag of coffee to be included with my Subscription this week?

A: Yes. EMAIL US HERE with the name and email address from your account and tell us to send an extra bag of coffee. We’ll bill you the Subscription price and send an extra bag of the Subscription Coffee.

Q: I received an email that my Subscription was not able to bill correctly. What do I do?

A: The email should have contained details on what exactly went wrong. Typically, it’s due to an expired or canceled credit card. Log in to your account on our website. From there you can enter new credit card information for your Subscription.

Q: When are coffee orders roasted and shipped?

A: Our weekly cut-off for coffee orders is Monday at midnight. We roast all our online orders on Tuesdays. We then ship all non-Long Beach local orders on Tuesday night, usually with USPS Priority. All local Long Beach deliveries are done by bicycle courier on Wednesdays. If you order after our Monday at midnight deadline, your order will be held over for the following week.

Q: Do you offer Gift Subscriptions?

A: Sorry, we do not offer Subscriptions that bill once up front and then end after a predetermined number of deliveries. All our Subscriptions are on-going until you elect to pause or cancel them. You can do that anytime by logging into your account or emailing us to do it for you.

Do you offer Subscriptions of coffee other than just Roaster’s Choice?

A: Yes, you can Subscribe to any of our coffee offerings by going to each coffee’s individual page. There will be an option to either make a one-time purchase or to create an ongoing Subscription of that coffee. If you subscribe to a seasonal coffee offering, that Subscription will convert into a Roaster’s Choice Subscription once we run out of the offering you select.

Q: Why did my Subscription become a coffee offering that I did not originally select?

A: If you purchase a Subscription of one of or seasonally available coffees it will convert into a Roaster’s Weekly Choice Subscription when we run out of the coffee you originally selected. You can change this to another coffee or cancel it by logging into your account or emailing us to cancel it for you.

Q: Can I schedule a future order?

A: We do not offer order scheduling, except for December orders that wish to have coffee shipped as close to Christmas as possible. For those December orders you can write in the notes of your order that you would like Christmas delivery and we’ll do our best to deliver it as close to Christmas as possible. However, we are not responsible for late deliveries, which can sometimes occur during that time of year.

Q: When will I be charged for my Subscription?

A: When you first sign up for a Subscription you will be charged for your first deliver immediately. After that you will be charged on the Sunday before your next delivery ships.

Q: Can I order the coffee in green form and roast it myself?

A: Yes, although we don’t have any official way to this. Unofficially you can order whatever coffee you’d like in green form and then in the notes of your order write: “Green Coffee Please!” We’ll then ship you double the amount (typically 24oz) in green form for the same price as the roasted version (typically 12oz).

Q: Where do you ship?

A: Anywhere in the continental United States. We do not offer international shipping at this time.

Q: What is flat rate shipping?

A: Flat rate shipping means you can order as much coffee or merchandise as you want and the shipping rate will always stay at $3. We know. You’re welcome.