Retail

Sales Associate

Our luxury retail client is looking for a energetic and skilled Sales Associate to join their team full-time in their boutique in SF! As a Sales Associate, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

Key responsibilitiesSales Achievement• Consistently achieve and/or exceed the monthly sales target, as directed by management. • Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available• Adapt approach according to the client needs and motivations• Negotiate and handle objections with ease• Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience…• Remain current on industry news and competitor

Client Relationship Management• Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available• Appropriately resolve client issues/concerns and escalate as needed to Management • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues • Assist in the merchandising and daily maintenance of displays and back-stock• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Education• College degree preferred

Required Experience• 2 to 5 years of previous experience in luxury retail, service or hospitality environment• General knowledge of timepiece movements