Lending

ACS provides clients with a full range of outsourcing services across a variety of receivables including:

Outsourcing

ACS can provide all the necessary tailored combinations of systems, staff and processing - specifically designed for your needs.
Whether you are looking to outsource a specific role to complement your existing infrastructure and functional requirements or you are looking for a partner that offers total, end-to-end portfolio management - ACS can develop a solution that will meet your requirements.

Product Design

Our team has a wealth of knowledge in lending processes and systems, and can assist with the design of products and processes to achieve your commercial objectives while satisfying compliance obligations.
In addition, ACS has extensive capabilities in developing financial models to support feasibility analyses on credit and other financial products - enabling you to undertake detailed financial sensitivity and scenario analysis on your products during the design phase.

Introductions

If you’re just starting out and need assistance or are looking to extend your existing service or product offering, ACS can provide additional advisory services including introductions to:

ACS has a strong focus on corporate and personal ethics in all our dealings with both our clients and their customers. All staff operate on an agreed Ethics Policy which includes a client confidentiality or “Chinese Wall” policy when dealing with sensitive client information.

As a member of COSL, ACS is also bound by Rules of the Credit Ombudsman Service Ltd (COSL).

Any correspondence provided to clients’ customers in the course of managing receivables - whether verbal, written or electronic - is tightly controlled and always subject to client approval of an agreed communication plan.

All correspondence templates are maintained and version control is tracked at all times.

Consumer Information

ACS strives to provide the highest possible level of customer service to assure consumers that they have confidence when dealing with our company at any level.

We are proud of our customer service culture and make every effort to ensure that our customers are satisfied with the service they receive.

ACS strives to provide the highest possible level of customer service to assure consumers that they can have confidence when dealing with our company at any level.

We are proud of our customer service culture and make every effort to ensure that our customers are satisfied with the service they receive. However should our customers feel that our service is not what it should be, we want to hear about it and resolve any issues.

We undertake to reply promptly to you once we are in receipt of any suggestion or complaint.

Should you have a suggestion or wish to make a compliant you can either direct your enquiry to one of the following;

OnlineComplete the online form under contact us

PhoneFeel free to call 1300 851 953

PostalCompliance Manager
PO Box 7795
Cloisters Square WA 6850

If we do not reach agreement on your complaint, you can refer certain matters to the Credit Ombudsman, who can investigate and resolve disputes of up to $250,000. This service is free to you. You can lodge your complaint by phone, fax or mail.

If you are experiencing financial difficulties or have defaulted on a recent payment, we encourage you to contact our Customer Support Department as soon as possible so that we can assist you.

Our Customer Support staff are friendly, supportive and keen to help you in any way we can. We understand that sometimes life doesn’t always go to plan.

If you find you are having difficulties meeting your loan repayments due to changes in employment or family circumstances, natural disasters, injury, illness or the like, we may be able to help.

Understanding your financial circumstances is crucial to determining what assistance might be possible. When you make contact we will seek some information about your situation and explain to you what assistance options you have to help meet your financial obligations.

If you require assistance or simply want to discuss your situation feel free contact us on one of the following;

Online - Complete the online form under contact us

Phone – Feel free to call 1300 851 953

Postal – Customer Service

PO Box 7795
Cloisters Square WA 6850

LETTER OF AUTHORITY

CREDIT GUIDE

This Credit Guide and other disclosure documents that we may give you, are important documents. These documents are all written in plain English. If you are unable to read English you should get help from an independent translator to interpret this material.

This Credit Guide and other disclosure documents that we may give you, are important documents. These documents are all written in plain English. If you are unable to read English you should get help from an independent translator to interpret this material.

What is a Credit Guide?

This Credit Guide is designed to assist you in understanding the credit services offered by Automated Collection Services Pty Ltd (ACS). This Credit Guide outlines the types of credit services that ACS provides, gives information on ACS’s obligations to you with respect to providing those services, and if necessary, how to make a complaint.

Who is ACS?

ACS has been appointed by your credit provider to manage your loan, and will be involved in ensuring all payments owed under your credit contract are made by the due date. We are also responsible for following up any arrears. If you have any questions at any time about your account, please contact us by:

Online - Complete the online form under contact us

Phone – Feel free to call 1300 851 953

Postal – Customer Service

PO Box 7795
Cloisters Square WA 6850

What should you do if you have a complaint?

We are proud of our customer service culture and make every effort to ensure that our customers are satisfied with the service they receive. However should our customers feel that our service is not what it should be, we want to hear about it and resolve any issues.

We undertake to reply promptly to you once we are in receipt of any suggestion or complaint. In relation to complaints, we will always try to resolve the dispute.

Should you have a suggestion or wish to make a complaint you can:

Online - Complete the online form under contact us

Phone – Feel free to call 1300 851 953

Postal – Compliance Manager

PO Box 7795
Cloisters Square WA 6850

If we do not reach agreement on your complaint, you can refer certain matters to the Credit Ombudsman, who can investigate and resolve disputes. This free service is established to provide you with an independent mechanism to resolve specific complaints.

If you submit an enquiry, we shall use your personal information to administer and respond to your enquiry. Your enquiry will be responded to by the appropriate team. We shall securely store the information you supply and the response we provide.