Support Center

What is the status of my order?

Last Updated: Jun 30, 2016 05:27PM CDT

We know you are anxious to get your product. You can check the status 24/7 on our site by logging in to your account. Make sure you have orders@thinkEDU.com added to your email address book so we don't go into your spam mailbox.

To log into you account, click on the order status link that is located on the footer of our home page.

Keep in mind that for most orders, we first have to validate that your academic status. Once you receive your order confirmation it takes us 15-20 minutes for us to attempt to auto-verify your academic status. If we are successful, and you ordered a download, you should receive an email with download instructions shortly after 15-20 minutes after we verify your academic status. If we are unsuccessful in our attempt to verify your academic status, we will send you an email asking you for proof of your academic status.