Medical Paging in the Smartphone Era

Telmediq turns any Android or iOS device into a reliable two-way text pager replacement system for priority messages and callbacks. Quickly send and return text or voice messages between medical providers and healthcare teams while keeping all parties HIPAA compliant. Improve communication speed by creating automatic workflow rules that route messages to the right person or group based on their on-call availability or status.

HIPAA compliant paging systems have evolved, ensure your team has the right tools for effective care team communication and collaboration.

Get Rid of Your Pager, Keep a Pager Number

Telmediq simplifies the callback process for physicians and service providers with dedicated phone numbers and Voice over IP (VOIP) callback features. Message or call directly from a personal smartphone while keeping the number secure and private. Telmediq’s mobile pager technology can be used with existing pager networks and medical answering service software so that physicians wanting to keep physical medical pagers or other legacy devices can still receive messages.

Get the Message Across at the Right Time, Every Time

Telmediq packages the reliability of a pager network onto an iOS or Android device and ensures priority message delivery even when a smartphone loses its data connection. Persistent delivery features automatically retry primary and secondary phone and email contact options for an on-call physician or provider group. Unacknowledged messages are automatically escalated to a corresponding individual or call team based on the organization’s communication policies.

Seamless Integration with EMR and On-Call Scheduling Systems

Telmediq integrates with EMR and EHR systems, on-call scheduling solutions, and Active Directories to further simplify patient care coordination. By integrating our mobile pager software with an EMR system’s ADT feed, clinicians can visualize all messages specific to a patient, as well as diagnostic notes, care team information and a patient roster in real-time. Legacy medical pagers don't provide medical professionals the breath of information needed for proper patient care.

“Our staff love the fact that they can page a physician, see that it has been read, and can immediately respond with a quick message. Communication between providers is vastly more efficient. They can easily see who is on call for a speciality and send messages and updates to one another.”

Delivery and Read Tracking
Track the status of individual messages and whether a user has received or read them.

Set Message Priority
Give messages an urgent status and create unique ringtones and delivery options so that they get read and responded to first.

Automatic Responses
Setup custom responses that indicate your current status or to filter out noise and messages that are not high priority.

Organization Directory
Instantly see your organization’s entire directory by role, title, or department. Seamlessly works with your existing directory service such as Microsoft Active Directory.

Message Lifespan Control
IT administrators can set the lifespan of messages so that they are deleted from a user’s device after a certain period of time.

Dedicated Pager Number
Use a dedicated pager number specifically for work-related messages. Pager numbers can be assigned to individuals and groups.

Visual Voicemail and Transcription
All voice messages from patients and other medical providers are automatically transcribed and provided with an audio message that you can listen to.

Patient Centric Messaging
Messages can be linked to specific patients from both the web console and the mobile application. Patient information is automatically populated from an EMR systems ADT feed.

Block Caller ID
Your providers can protect their personal phone numbers. When they call a patient or other healthcare provider back, the number for your practice or hospital is displayed, and the call details or actual callback can be recorded.

Reliable Message Delivery
The SmartPager pager replacement system will securely send a text message or phone a user to deliver a message if they have no mobile data connection, ensuring reliable delivery.

On-Call Scheduling and Routing
Avoid calls or text messages to off-duty physicians by using call schedules and routing rules.

Escalation Rules
Create policies so that priority messages that go unanswered will be automatically escalated to a backup team member within a defined timeframe.

Smartphone DND Override
An override feature ensures that important messages provide audio alerts regardless of a user’s Do Not Disturb Settings.

Local Forwarding Number
Set up a local toll-free number and create intelligent routing rules to multiple phone numbers, specific departments, offices, or after-hour call services.

Interactive Voice Response
Create interactive voice responses that intuitively guide an inbound caller to the right person within your organization each and every time.

Call and Paging Preferences
Easily create and configure provider on-call schedules and message routing rules, so that they only receive priority or important phone calls and messages when off-duty.

Rules Based Call and Message Routing
Designed to facilitate the complexity of after hours medical call coverage, SmartAnswer simplifies how inbound calls and messages are routed based on availability, on-call schedules and contact preferences so that no patient call is ever dropped.