Symantec Beckup Exec System Recovery 8.5

Hi

I have just installed Symantec Backup Exec System Recovery 8.5 on one of our servers but it is not behaving as I would expect.

We downloaded this product from the Symatec site, unzipped it and burnt it as an ISO image to a CD. This works fine on pc's but not on servers. As this particular server is a Terminal Server too, all new programs need to be added through Settings - Control Panel - Add/Remove Programs. This does, of course, mean we don't get the initial intro screen with the Install Product button on it.

I installed the program by choosing the "install" directory on the CD, choosing the "setup.exe" file - this seemed the obvious thing to do. This seemed to work fine, installing Symantec Backup Exec System Recovery Manager. The problem I have is that when I run the program it is asking for a "username", "password" and "log on to". I have tried putting in the credentials for our network but it keeps telling me it cannot connect to the remote computer. I have read through the manual (which is the size of a large novel) but there is no mention of this box. I was expecting it to run through all the drivers we needed and to check the system.

As I would prefer to get this right first time (without messing the server up) does anyone have any idea where I could have gone wrong?

Who is Participating?

Sorry - it would appear the part of the program we need is not in the Install directory at all, it is in a client directory. It was made all the more confusing by the fact that when the CD autoran it installed a program we shouldn't have. I will close this question now as it is not really relevant.

Instead of installing through Add/Remove Programs, why don't you try opening a command prompt and running "change user /install" to put the TS in install mode.
Also, why don't you just unzip the download on the server and run Autorun.exe from the unpacked folders.

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eymsITAuthor Commented: 2009-05-18

I haven't tried putting TS into install mode yet - does this stop the TS users logging in?
The actual download I did unzip, and it was an ISO file which wasn't much smaller than the original zip file. The only thing I could do with this was burn it to a CD using an ISO burner, it wouldn't run or load or even see anything but the ISO file without doing so.