Value For Money

Media Gallery for Flora Queen www.floraqueen.com

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I placed an order online a few days ago. I received an email confirmation of the order with a statement that it would be delivered on time and a confirmation email would be sent. No confirmation email was ever received. I went into my account and the order is still open. Several attempts to contact customer service using the link provided on Flora Queen's website were unsuccessful. Have also tried to cancel the order and file a claim using the Flora Queen links which do not seem to go…
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1) Way over priced.
2) Terrible Customer Service---don't bother complaining.
3) Pictures are way better than actual product delivered.
4) Orchid shown in glass vase....forget it....they tell you description does not include a vase....have you ever seen an orchid not come in a vase?
So that should give you an idea of customer service.
5) Their online site prevents you from replying to customer service once they have decided that their message is the last communication they want to have with…
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Be careful of this bunch of lying, deceitful bunch of crooks. I bought 2 bouquets on the same day, and was promised a 25% discount on the 2nd order. Ha ha! Never got it, then the customer service boy said the discount only applies if both deliveries go the same address. Funnily enough, I don't know many households where two people give birth at the same time, or where two people are undergoing chemotherapy at the same time. Why would anyone send two seperate deliveries to the same address on…
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I had ordered flowers to celebrate a very special occasion for a friend in Switzerland. This was my first order with FloraQueen and i decided to go ahead based on some of the testimonials on their website.
I had placed the order on a friday for a monday am delivery, on saturday i received and email informing me that my order will be delivered on time. The flowers were not delivered in the morning as promised, after contacting their customer service i was assured that someone would look into…
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I am awaiting news on my order, and had to call them to chase it up. SO everyone knows - you can call +34 932 010015!
Do not let them get away with having a website which doesnt allow you to contact them. PHONE and complain. I can only imagine what state the flowers will be in, if and when they are delivered. If they are not - I will consider legal action…
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Guest's Comment

Written on: 13/06/2012

Thank you for the number. I ordered 2 days back for flowers to be delivered. I am embarrased, asked my friend if she got the flowers and ofcourse not. Called up customer sevice twice and they say they cannot comment when the flowers will be delviered. And very rude service. Will never use this service again. No reply to emails. Absolute silence. Have to start the painful work of refund

Ordered flowers and chocolates for a get-well gift to Perth, Western Australia. Received an email to say that the flowers were delivered. The recipient sent me a photograph of the flowers which were not the kind that I ordered and the quality were rubbish. I had specifically ordered a bunch which did not contain lillies as the person who was receiving them had an allergy to this type of flowers. Lo and behold, there were lillies in the very sparse bunch. The recipient also did not receive…
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I only have praise for this service. I have been using Floraqueen for a number of years and only have the highest praise for the quality of their product, the exceptional delivery service and the ability to track on line. All recipients have been more than happy with their flowers. I throughly recommend Floraqueen for international flower deliveries…
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There are three points about floraqueen I would like to make. The first is that they charged me for a vase with my order and the vase was not received by my mum on mothers day in Holland. Secondly, The flowers had a lot less blooms than were advertised (precious purity bouquet). The bouquet was mainly green foliage. Thirdly, they say that they will inform you of when the flowers are delivered and this did not happen even though I gave them my correct email address which they used to send…
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I ordered my Mom's a bouquet for Mother's day.My Mom lives in Germany, so when I called her on Mother's day she did not mention any flowers. I did ask her about it and she said she received a bouquet with a card from people she don't know. She received a complete different bouquet than ordered.I contacted Floraqueen and was told they look into it, that was on Sunday.Yesterday (Wednesday) I received an email that they will look into it,
I tried to contact them again but the website would not let…
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Excellent service with prompt (almost instant!) replies to queries I had over email. The instructions I noted for the delivery person to follow were followed exactly. Brilliant service, I will certainly be using them again…
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10 days ago, I ordered flowers for delivery on Sydney's Mosman district (fairly central) after my sister there had had an accident. 24 hours after the scheduled delivery date I received an email from FloraQueen saying that they had been unable to find a florist to deliver them as agreed (though there are 3-4 florists within a few hundred metres of her house). I asked FloraQueen to cancel the order and refund any charge that may have been made, and they replied agreeing to this.
One week later…
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Ordered flowers for my daughter's B'day In NZ.
Flowers did not arrive and I've been trying to get a refund for 2 months now
Very difficult to contact customer services and slow to respond
AVOID !!…
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Well I got really worried after getting an email saying my payment was refused. I thought it might be a scam and saw all these terrible comments. It is too late for me to cancel so I am hoping it all works out. Here is the customer hotline if you get stuck: (00) 34 93 201 00 15. I just called and there is a real person on the other end! Really hoping I have not just wasted 100 euros!!!!…
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Not even close at what they sell in the website- and their own website reviews are false, you cannot even leave a message on it. I have been trying to speak with anyone at this place and there is not customer service available.
The only good thing that I can say it’s that it was send on time- but of course I paid $23 just for delivery. I also paid extra $7 for an special card and the flowers did not have it.
I am posting this in every single website for floraqueen reviews until someone gets…
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I placed an order for 4 different addresses. One international and 3 in the USA. Non of the orders even resembled the pictures on the website. One of the orders was never delivered. I sent many emails to costumer sevice and they never responded.
I payed between $65.00 to $130.00 for each arrangement. What floraqueen sent was not even worth $20.00.
I will never order again and let other people know that they have to be careful with this company…
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Looking at the poor reviews below (after placing my order) I was sceptical as to whether theis company was legitimate.
The flowers however were delivered on time to Australia (ordered from the UK) - well done, but the quality was very poor and did not look 'as advertised' (there were far fewer flowers - less than half those on the picture online).
After a few emails, where it was agreed that the product delivered was 'completely unacceptable' by their Customer Services, they agreed a refund…
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The service is inexistent, nobody responds, the flowers don't get delivered on time, ever. It's so bad I cannot even believe I tried to order from Flora Queen. All they deserve is to go bankrupt and leave the space for florists who understands business and respects clients…
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I ordered flowers for my friend in Germany who had just had a baby boy. Firstly they did not have the flowers I ordered so I said anything would do. Then they said they could not deliver on my chosen day and would deliver two days afterwards. I said that was ok as long as delivery was made. I got an email saying my flowers were beng prepared but no flowers arrived. When I contacted customer services I was told they had cancelled my order as they could not find a florist in frankfurt to deal…
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Good online ordering and delivery ontime. My fiance sent a picture of the flowers which were very nice but not as many as online site seemed to offer.
When brought to the attention of floraqueen they delivered more flowers and chocolates too.
Good customer service. No Great customer service!!…
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