Automation tagged posts

I looked for an existing ARM template that would create multiple Linux VM’s. I found only one that creates some in a scale set. The use case I was working with did not call for a scale set so I needed a different template.

I found a simple ARM template for creating multiple Windows VM’s on Azure here. It had exactly what I needed for my use case but did not cover Linux.

I modified the template and uploaded to Github in case this is helpful to anyone else. The repo has two templates. There is one for Ubuntu and one for SUSE. When you deploy the template it will need the following parameters:

The ARM template will create an availability set (AS) with N number of VM’s put in that AS, network interfaces, and public IP’s for each VM along with a VNet and Subnet as shown in the following screenshot:

I was recently working on an Azure Automation runbook that provisions an empty resource group in Azure. I was running into an issue when the runbook ran that the variable being used with New-AzureRmRoleAssignment was null. The errors I was receiving are:

You may have a some differences like the connection variable and the name of the runasconnection. The point here is that the runas connection is what needs to have the proper permissions. You can find this account here to get the name and ApplicationID:

To give the permissions go to Azure Active Directory>the directory you are using in this automation>App registrations>and search based on the ApplicationID. Don’t forget to select All apps in the drop down.

Click on Add first and add the AAD and then Microsoft Graph permissions.

After you add the proper permissions make sure you click on Grant Permissions. The permissions are not actually applied until you do this. Once you click on Grant permissions you will see the prompt shown in the screenshot. Click Yes.

Verify the permissions have been added properly. In AAD go to All applications>select All applications. Find your service principle application.

Click on the service principle applications permissions.

Verify the AAD and graph permissions are listed. If the AAD and graph permissions are listed then the runbook should be good to go.

On March 2nd I became a 4 time author. With several talented co-authors we published the Microsoft System Center 2016 Service Manager Cookbook. It was great to work with the co-authors and I would like to thank each of them for their hard work. The co-authors are:

Microsoft MVPAnders Asp

Microsoft MVPAndreas Baumgarten

Microsoft MVPSteve Beaumont

Service Manager/System Center expertDieter Gasser

It was an honor to work with them. Also a shout out to Microsoft MVPSam Erskine for writing up the foreword and helping with the technical review. Last I want to thank Rafael Delgado who also was a technical review on the book. This book is an update to the Microsoft System Center 2012 Service Manager Cookbook. In this new book you will read the new updated recipes for 2016, how to upgrade from 2012 R2 to 2016 and about the new HTML 5 portal.

Official book description:

System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.

This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You’ll also find out how to solve particular problems and scenarios to take this tool further. You’ll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you’ll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring change and release management. You’ll also learn about security roles and overall Microsoft SCSM 2016 administration.

Toward the end of the book, we’ll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.

What you will learn:

See a practical implementation of the ITSM framework and processes based on ITIL

Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration

Get to know about Incident, Problem, and Change Management processes and configuration

Get to grips with performing advanced personalization in Service Manager

Discover how to set up and use automation with and within Service Manager 2016

I also want to call out this is the 4th book that I have authored or co-authored. Here is a shot of all 4.

I have also been fortunate to be a technical reviewer on 5 other books. Here is a shot of them.

These books have all been on System Center products. I am stepping into a new era. Be on the lookout for more of a focus on cloud based solutions and know there is exciting stuff coming in the near future!

I am often asked how does Service Manager compare to ServiceNow. I don’t have a solid canned response for this. I often respond that you really have to compare System Center to ServiceNow because you get the entire suite when you buy System Center not just Service Manager. Also it would be a bad decision to not consider using the other components such as Operations Manager, Orchestrator, and Configuration Manager given the tight out of the box integration with Service Manager and these components.

With ServiceNow you get an ITSM solution but have to pay additional monthly fee’s when you want to add on other functionality such as automation, event management (monitoring), CMDB, or asset management. With System Center you get all of this for the price of System Center and you simply have to turn and configure the additional functionality you want. One more point is that many organizations own and utilize Configuration Manager and or Operations Manager and will often already own the licensing they need to deploy Service Manager.

On December 9th 2015 System Center MVP’s Chris Ross and Pete Zerger held an awesome webinar on System Center + Cireson vs ServiceNow. This was a must see webinar. It covered the often asked about topic of “Service Manager vs ServiceNow“.

These guys did a great job covering the topic. One of the most important areas they covered was Real-world Total Cost of Ownership (TCO) Comparison. TCO is one of the top data points that matter to businesses when they are considering a new ITSM solution.

In this blog post I am going to look at some of the key topics that stuck out to me from the webinar in regards to Service Manager vs ServiceNow. Keep in mind that these comparisons also include Cireson’s software.

One of the setbacks for some organizations on going with Service Manager is that they believe there is no cloud option for it. That is wrong Service Manager can be deployed in Azure cloud. Also there are a couple of companies that have a SaaS offering for Service Manager. The following graphic looks at the different types of Service Manager deployments and their options.

This first chart looks the numbers of the TCO of Service Manager vs ServiceNow if you don’t already own the System Center ECAL licensing.

You will notice that over a 5 year period System Center including Cireson and Azure is lower TCO over ServiceNow. Wow. If this did not include Cireson or Azure the TCO of System Center would be even lower compared to ServiceNow.

This next chart looks at the TCO of System Center vs ServiceNow if your organization already owns the ECAL licenses or has an Enterprise Agreement (EA) with Microsoft.

This has even deeper savings compared to the first chart. Now remember this includes Cireson software and having Service Manager deployed in Azure.

This chart looks at the TCO of System Center vs ServiceNow with System Center being deployed on-premises.

Again the TCO savings with System Center goes even lower. This chart still includes Cireson with System Center. This does not include the cost of the data center fabric storage, VM’s etc… which would typically already be in place before deploying System Center.

The following table compares feature sets of System Center and ServiceNow.

Notice ServiceNow does offer features such as automation and system management but they come at an additional monthly cost. One more item to point out from this slide is that System Center offers functionality that ServiceNow does not such as enterprise and cloud backup through Data Protection Manager and Virtualization and Private cloud Management through Virtual Machine Manager and Azure Pack. ServiceNow does offer Event Management it requires an additional purchase and plugin install.

So I pulled out information from the webinar that stuck out to me. There is much more information in the webinar and context behind each of the charts I included in this blog post. I recommend you watch the full webinar. You can watch the entire webinar right here:

Last week I was able to attend the first ever Microsoft Ignite conference in Chicago. There was a lot of exciting news announced at this conference around the many Microsoft products and technologies. Everything was covered from SharePoint, Exchange, Unified Communications, Office, Windows server, Windows 10, all things Azure and more. This post is focused for any System Center professional that was unable to attend the MS Ignite 2015 conference but what’s to know what’s up with System Center. If you had any concern about System Center going away or just want to know about the future of System Center in general this post is for you.

During conference there were many sessions related to the various System Center components however there were a couple of critical sessions that covered the future of System Center. These are the Platform Vision & Strategy sessions. These are titled:

Platform Vision & Strategy (6 of 7): What’s New in System Center for Management

These sessions are important because they featured System Centers top guy Jeremy Winter and he talked about future direction of the management solutions. In this post I will sum up key information from each of these sessions.

NOTE:This post is my perspective on the Platform Vision & Strategy sessions from Ignite and do not represent the opinions of Microsoft.

Traditionally System Center has been a complete management stack for IT Operations. This is not going to change but will continue to get better. The stack consists of: Managing endpoints (PC’s/Mobile device/servers) – *SCCM/Intune* | Monitor – *SCOM* | Automation – *Orchestrator (SMA)* | Provision – *VMM* | Service Management – *SCSM* | Protection – *Data Protection Manager* | Self-service – *Azure Pack* also represented in the following screenshot from one of the session slides.

So we are now in the year 2015 and have not had a new major version of the entire stack since 2012. However since the release of System Center 2012 we have seen a steady progression of enhancement to the stack. We have seen it move from SP1 to R2 and now updates and new features through update rollups.

These update rollups have been released on a faster cadence at a speed we have not seen from Microsoft before. In fact we have recently seen a round of new features in update rollup 6 and more announced at Ignite. Below is a list of key features that stuck out to me along with slides from one of the Platform Vision & Strategy sessions giving insight into where the System Center components are headed next.