You are allowed one (1) free ATM cash withdrawal each month only at "in-network" (i.e., PNC Bank) ATMs. The same $0.95 fee you have always paid will be charged for each PNC Bank ATM cash withdrawal after that, and for all cash withdrawals at ATM's other than PNC Bank ATM's. Free ATM cash withdrawals must be used by midnight on the last calendar day of each month.

There will be no additional ATM Surcharges for using a PNC Bank or MoneyPass ATM, look for these logos at ATMs locations.

To find a PNC ATM near you, go to www.PNC.com and click on the "Find an ATM near you" button on the home page.

Wells Fargo Bank will charge an additional surcharge fee, sometimes referred to as a "convenience fee" for cash withdrawals at Wells Fargo ATMs. This fee will vary in the amount charged based on the location of the ATM. This fee is in addition to the existing $0.95 cash withdrawal fee.

All other fees apply, when using your card.

Please be aware that there are current reports of phishing emails, phone text messages, and vishing phone calls, intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information. We will never request your personal information such as social security number, card number or PIN through any of these methods. Please do not respond to requests like these. Being informed is your best defense. See the Protect Yourself link for ways of avoiding identity theft. If you believe your card account has been compromised, please call the number on the back of the card.

Florida Debit MasterCards are good for three years. New Florida Debit MasterCards are mailed approximately 30 days before the "Good Thru" date on the front of your card. If your mailing address has changed since your card was issued, call the Customer Service hotline (1-877-567-1768) to update your address. Cards cannot be forwarded. If we do not have your correct address, you may experience delays in receiving your support payments.

The State of Florida has implemented a convenient "electronic" payment option for receiving your child support payments using a prepaid Debit MasterCard® card - A better way to receive your child support payments. Simply spend your money by presenting your debit card; it is safe, convenient and secure. You have immediate access to your funds because your child support payments are electronically loaded to your debit MasterCard® card account. You will not be waiting for your check to be sent through the mail.

To view these documents in PDF format, you will need Adobe Reader. This program is available for free download here:

ATM Locators

Get Cash Back with purchasesMany merchants including most grocery stores, home improvement stores, and others allow you to get cash back when you make a purchase. You can save a trip to the ATM with Cash Back.Tell the cashier before swiping your Card you would like to get cash back with your purchase. Select "Debit Card" and follow the prompts to get "Cash Back" and the amount you would like to receive.

Find the Nearest ATMLook for the MasterCard® logo on ATMs worldwide. Click on the MasterCard® logo below to find the nearest ATM

Avoid ATM Surcharge FeesATM surcharges are additional fees charged by the ATM owner. You can avoid this surcharge fee by using ATMs displaying the following logos. To find your nearest surcharge free ATM, click on the logos shown below:

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Safety Tips when Using ATMsATMs are a convenient way to access your money. Here are a few tips on how you can help protect yourself when using an ATM.

Have your Card out and ready to use as you approach an ATM. If you observe or sense suspicious persons or circumstances, do not use the ATM at that time.

Avoid ATMs that are poorly lit, hidden, or obstructed from view.

Never count your money at the ATM. Wait until you are in a safe location.

Take a trusted family member or friend with you, especially at night.

If you feel you are being followed when leaving an ATM, drive immediately to the nearest police or fire station, or to a busy, well-lit location. Call the police immediately.

If you are involved in a confrontation with an assailant who demands your money, COMPLY. Your safety and life is more important than any amount of money.

Never swipe your Card in an ATM that looks damaged or appears to have been tampered with.

It is not advisable to wear expensive jewelry or bring valuables to the ATM. This is an added incentive to the assailant.

If you have lost your card or if it has been stolen, you should immediately call the toll free Customer Service number at 1-877-567-1768. This number is available 24 hours a day-7 days a week. For Customer Service outside of the United States, call collect by dialing 210-334-6617.

Access to available balance and transaction history through the Internet.

Online web access to your card account, balance, and transaction history is the quickest and easiest way to review transactions and deposits posted to your account. The information is displayed immediately in date and time order and reflects transactions posted to your account at the time they are conducted.

Monthly transaction history for the past 60 days is available online, at any time of day for your convenience. Print your monthly statement by selecting the preferred month.

Low Transaction Fees

Florida EPPICard™ cardholders are assessed the following fees:

One (1) free ATM cash withdrawal each month at PNC Bank locations. A fee of $0.95 for successful ATM cash withdrawals after free are used.

$0.50 for ATM balance inquiries

$5.00 for each replacement card issued.

Shop with it.

You can use your Florida Debit MasterCard® at merchant locations displaying the MasterCard Acceptance Mark and there is no fee for point of sale transactions at these locations using your signature or PIN. Youmay also ask for "cash back" with your purchase.

Get Cash Faster.

Get cash at Moneypass or Wells Fargo Bank ATMs, MasterCard® Member bank teller windows, or at your favorite merchant location, displaying the MasterCard® Member Acceptance mark.

Toll-Free Customer Service.

You have unlimited access to our web site 24 hours a day, 7 days a week, 365 days a year. Once a payment is loaded, you may access information regarding your account via the toll-free customer service telephone number 1-877-567-1768 or the Internet at www.eppicard.com. International caller would use 1-210-334-6617.