Every month, WaterWatch will read submeters using the meter reading methods and equipment that best fit your property’s needs. We then generate and mail your residents a first class bill or e-bill and collect payment.

Each bill will provide an itemized breakdown of utility charges with a tear-off identification stub to assure proper and rapid return of your money. Individual resident or property management messages can also be included on billing statements if desired.

Our Billing and Collection Services Include:

Payment Options for Residents

Residents can mail a check, money order or cashier’s check to the WaterWatch billing center. We also accept payments via telephone, ACH payments, or online credit/debit card. Residents have the option to pay at the property if they desire, or at the WaterWatch billing office. Click here to see a sample billing statement…

Residents should feel free to contact WaterWatch with any questions! We can be reached toll-free at our service number 800-256-9826 or online at www.mywaterwatchbill.com.

Delinquent Account Procedures

WaterWatch handles delinquent account procedures to ensure that your property collects utility income quickly and effectively. Our collection rates are among the highest in the industry. Learn More…

On a bimonthly basis, WaterWatch will mail a late notice to each delinquent resident. If a resident fails to pay, our collection department will place a follow up phone call or email. On a quarterly basis, a delinquent letter is mailed stating that the resident’s delinquency could be subject for eviction. If a resident moves out with a balance remaining, the resident’s information is then sent to a collection agency.

Utility Allocation Methods

Full Consumption Metered
Each unit’s utility cost is measured 100% by a meter which identifies only that resident’s usage consumption. This method of submetering is the most accurate and allows for point of use maintenance troubleshooting.

Meter Ratio System
The mechanical layout of a property may mean that it is only possible to meter a portion of a utility. For example, a water submetering system may meter the hot water inlet and allocate cold water usage. This method allows for the maintenance team to partially detect leaks and identify unit location.

Ratio Utility Billing System (RUBS)
RUBS is an approach to allocating utility expenses used when unit mechanical configurations make submetering impossible. Formulas are created to allocate usage based on factors such as square footage and number of occupants. The meter usage is divided among residents according to these established formulas. RUBS does not allow for specific unit maintenance troubleshooting leaks.

Run-Time Allocation
A run-time module is a digital device that monitors the time a gas valve, switch, or other voltage input is applied. The device calculates the time and outputs a pulse to interface with a wireless transmitter for data transmission. Pulses are calculated and then allocated to each unit based on master bill usage.

Questions?

Call us toll-free at 800-256-9826 to speak with a WaterWatch representative or click on Contact Us. A representative will schedule a free on-site appointment if needed and discuss the best submetering system for your property.