Sears Complaint

Microwave Oven - F9 errors - Kenmore elite Ultra Wave Microwave

This review has been resolved or replied to by this company.

I bought my a new wall microwave oven, costing $500, the Kenmore Elite, in 2005, and had service on 2/23/2012, because of an F9 problem. I believe I purchased an Agreement, in November, 2011, because I needed a bulb installed. TODAY, the same F9 error displayed, and I am told I need to pay $75 to come out, and $179 dollars, again for another Switch, and $4.27 for the part. My agreement expired on 11/9/2012, not a month ago, and I MUST PAY AGAIN FOR THE SAME PROBLEM. I am retired, and so upset because I have purchased so many Sears products, and had service by Sears for many years. I even had Sears remodel my kitchen. PLEASE HELP ME WITH THIS. I cannot afford to keep spending hundreds of dollars, for the same problem, which occurred 10 months apart.

Comments

Annezaya26,
My name is Liz and I am a member of the Sears Social Media Support team. Please accept our sincerest apologies for the troubles you have experienced with your microwave oven. I can truly understand your frustrations with the constant repair of your appliance. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the oven was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Annezaya26) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support

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