Telstra ousts Woolworths as Australia's most valuable brand

Telstra has topped the list of Australia’s most valuable brands for 2016 thanks to its robust customer advocacy strategy, a new list reveals.

According to the annual Brand Finance list of Australia’s most valuable brands, Telstra saw a 37 per cent increase in brand value over the past year to $14.6bn, propelling it from second to first place in the local rankings. The strong brand growth also saw the telco giant climb 35 places in the global 500 list to 110th position.

“It is testimony to Telstra’s brand strength, which has driven a significant increase in value despite only a 3.6 per cent increase in revenue,”commented Brand Finance managing director, Mark Crowe.

“Increasing competition from SingTel-Optus and Vodafone, especially in the mobile sector, points to the need for continued investment in the Telstra brand, both locally and overseas, in order to maintain its value and strength.”

Rival telco player, Optus, saw a 31 per cent rise in brand value over the last 12 months, moving it up from 10th to 9th position in the Australian Brand Finance rankings.

Following Telstra in second position was Woolworths, with a brand value of $10.6bn, a drop of 4 per cent year-on-year. Woolworths has held the top spot since 2009, and Crowe suggested the dip and result reflected tough competition thanks to German supermarket chain, Aldi.

Australia’s other two big banks, Westpac and NAB, took fifth and sixth spot in the most valuable brands list.

“The Australian banks have all performed exceptionally well and have recorded increases in value, growing collectively by 3.6 per cent,” Crowe said. “The strength of the bank brands is highlighted by the fact the sector accounts for 33 per cent of value in the Top 100 brands.”

According to CMO’s State of the CMO 2017 research, 83 per cent of CMOs believe customer experience to be central to their role. An interesting stat considering few of us experience great brand experiences.

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