If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. If you bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours (see policy below).

You can also request a refund by following these instructions. You’ll usually get a decision within 15 minutes.

​For hardware devices: To return or get a refund for devices you bought on the Google Store, go to the Google Store refunds page for more information.

Google Play refund policies

Refund policies are different depending on what you bought. Select a link for more information.

You may get an automatic refund if you uninstall a paid app shortly after first buying it. If you want to reinstall the app, you'll have to buy it again and you will not be eligible for a refund on that purchase.

Note: If you give your account or payment details to someone else, appear to be abusing our policies, or don’t protect your account with authentication, we usually can’t issue a refund.

Google does not give refunds for most Google Play purchases. However there are exceptions (see below.) You can also contact the developer directly. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws​.

Refund policy

Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions.

After 48 hours: Contact the developer to troubleshoot and find if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund.

Note: You can only return an app or game for a refund once. If you buy it again you will not be able to get a refund. If a refund is issued you will lose access to the item.

If your music won't play try to fix music playback issues. If you would still like a refund or you are requesting the refund for another reason, see the info below.

For Google Play Music subscriptions

Once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.

For individual songs and albums

Depending on your specific situation, you may be able to return a song or album within 7 working days of purchase as long as you haven't downloaded it or played it. Once you download or stream music, you can't cancel your order for a refund unless it doesn't work properly.

If you return a song or album it may be removed from your library and you may not be able to listen to it.

Single issues

Single-issue purchases of magazine titles are not refundable unless you can't access the issue or there is a defect with the content.

Subscriptions

Subscriptions can be canceled at any time.

If you are unable to access the content, we can issue a refund.

If you cancel within the first 7 days of a monthly (or longer) subscription, we may refund the cost of the month in which you canceled.

Note: We can only refund active subscriptions, and are unable to refund subscriptions that have already ended. If you return a publication it may be removed from your library and you may not be able to access it.

Google does not give refunds for most Google Assistant digital purchases. However there are exceptions (see below). You can also contact the developer directly. The developer can help with purchase issues, and can process refunds pursuant to its policies and applicable laws​.

Refund policy

Within 48 hours: You may be able to get a refund depending on the details of the purchase. Follow these instructions.

After 48 hours: Contact the developer to troubleshoot and find out if you can get a refund. Developers have their own policies and legal requirements and may be able to give you a refund.

Play gift cards and other prepaid Play balance are not refundable unless required by law. Promotional Play balance is not refundable.

U.S residents who have redeemed gift cards or non-promotional gift codes may request a refund for their Google Play Balance if the amount is below $10.

Brazilian residents who have redeemed gift cards or non-promotional gift codes may request the refund of their Google Play Balance.

Korean residents who have redeemed gift cards or non-promotional gift codes may request a refund of the card amount for residual values of Google Play Balance 40% or less of the face value of gift card.

Google Play gifts refund policy

Note: This applies only to gifts of Google Play credit, Google Play Music subscriptions, or Google Play Books purchased through Google. If your gift was purchased through a third-party retailer, contact the retailer for refund information.

If you want to return your gift, let the purchaser know so they can contact us. Note:

We can only issue a refund to the person who purchased the gift.

Refunds can only be issued for gifts which have not been redeemed.

The gift code is not redeemable once the gift is refunded.

Refunds for Google Play credit gifts are only available for 3 months after the date of purchase.

How long refunds take

Refunds from Google Play are returned to the payment method used to make the original purchase. Refunds take different amounts of time depending on how you paid.

If your refund is taking longer than expected, check your refund status on your Google Pay account. If the status is "Refunded," you will see a credit on your form of payment. If the status is "Cancelled," the order was never charged and so you will not see a credit on your form of payment.

Payment method

Estimated Refund time

Credit or debit card

3–5 business days

Processing time can be affected by the card issuer and sometimes takes up to 10 business days.

If your credit card is no longer active, refunds will go to the bank that issued your card. Contact the bank to recover funds.

Mobile carrier billing (prepaid / pay-as-you-go)

1–30 business days

Processing time can be affected by your carrier and sometimes takes longer.

Mobile carrier billing (postpaid / contract)

1-2 monthly statements

Processing time can be affected by your carrier, but refunds will usually appear within 2 monthly billing statements. If it takes longer, contact your carrier to check the status.

Google Play balance (gift card or credit balance)

1 business day

Refunds appear in your Google Play account. Occasionally this can take up to 3 business days.

Google Pay

1 business day

Refunds appear in your Google Payaccount. Occasionally this can take up to 3 business days.

Online Banking

1-10 business days

Processing time can be affected by your bank, but typically takes between 4 and 10 business days.

PayPal

3–5 business days

This can sometimes take up to 10 business days. If you're returning the money to a payment method within PayPal (like a linked bank account), contact PayPal for more detailed information.

Payco (Korea only)

3–5 business days

This can sometimes take up to 10 business days. If it takes longer, contact PAYCOfor more detailed information.