While the world experiences an unprecedented health crisis, Keolis continues its public service mission and has modified its activities to limit the spread of COVID-19. Initiatives to support medical staff are growing across our subsidiaries.

23/01/2020
Keolis has been awarded a new contract by Exo, a public transport authority in Greater Montreal, to operate 16 buses across Greater Montreal. The 12-month contract will take effect on 30th March 2020 and includes an option for two renewals of up to six additional months.

17/01/2020
Dijon, a finalist in the "2022 Green European capital" competition which has been awarded the “Cit’ergie” label, is developing green mobility by increasing the use of renewable energies within the metropolitan area. The local authority has launched the creation of a unit for the production of hydrogen by electrolysis using “green” electricity generated by a household waste incineration plant.

13/12/2019
On the 10th of December, our achievements in Lyon, Bordeaux and Strasbourg were distinguished with four trophies at the 28th edition of the awards ceremony organised by the French magazine Ville, Rail & Transports.

Customer knowledge

Keolis has developed extensive customer knowledge to better address citizens' expectations about public transport.

Looking at things from a customer perspective

Lifestyles, travel habits, diverse passenger profiles and expectations at different moments of a journey, service quality, accessibility and barriers to using public transport ... These are just a few of the topics the Group investigates. Understanding passengers in all their diversity, including those who prefer to use their car, is key to Keolis’ ambition to develop a service offering designed for passengers, with passengers.

A broader view of mobility today… and tomorrow

Over the last few decades, major developments have transformed the way we live, and today each region faces its own specific challenges in terms of mobility. Since 2007, Keoscopie, Keolis’ mobility trends observatory, has provided the Group with a unique tool to decipher socio-demographic changes and their impact on mobility. The digital revolution has accelerated this change, and in 2015 Keolis partnered with Netexplo to launch the first international observatory of digital trends (lien vers Observatoire des mobilités digitales) to imagine mobility tomorrow.

An in-depth focus on passengers

Keolis strives to satisfy the diverse expectations of all its passengers and employs various study methods to propose solutions tailored to their needs: