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COVID-19 Frequently Asked Questions: Workforce Ready Edition

We would like to thank everyone who continues to share questions in the COVID-19 (Coronavirus) Discussion Group in the Kronos Community. To keep you up to speed on the most recent conversations, we have gathered some of the newly asked Workforce Ready®-related questions. Take a peek and get the answers you have been looking for.

Eleven FAQs for Workforce Ready

Q: Is there a way to be notified about COVID-19 posts that pertain only to a certain product?

A: Yes, we’ve been sharing most COVID-19 (Coronavirus) Discussion Group posts in related product groups for visibility. If you follow the group for your specific product and set yourself up for email notifications, you won’t miss product-relevant COVID-19 posts.

We recommend that you change your COVID-19 (Coronavirus) Discussion Group email frequency to Daily Digest. Each morning, you’ll receive an email that will provide insight into what’s happening in the product groups that are important to you.

Q: What is the best way to clean clocks?

A: You do not want to use alcohol-based cleaning products or solvents such as benzene or acetone to clean your time clocks or biometric scanners. Those chemicals may cause damage that makes the time clock and scanner unusable. Keeping hand disinfectant near the clocks is highly recommended, and the use of a stylus can reduce the amount of clock touching.

Q: If Kronos takes care of our taxes, will the tax credit be given weekly or at the end of the quarter? If weekly, how can I verify it was given for the payroll processed this week for those out on Families First Coronavirus Response Act (FFCRA) leave?

Q: When an employee submits a leave of absence case request, is it possible for them to attach a supporting document at the same time (e.g., a medical certificate)?

A: At this time, employees cannot attach documents themselves; only the administrator can attach documentation.

Q: What impact has COVID-19 had on the Kronos supply chain?

A: There is no impact on product delivery. Kronos has a robust supply chain, and we are working with our partners and suppliers to manage potential impacts. We continue to monitor and manage the situation globally to minimize business impact on our customers.

Q: Is there a central place we can go to find more information regarding product updates related to the FFCRA and the CARES Act legislation?

A: Yes, to provide you with updates on FFCRA and CARES Act legislation, product updates, and supporting documentation, we have created a knowledge base article that centralizes all of this information. We will update it when new information becomes available.

Q: Is there a way to avoid triggering schedule violations from expired certifications of employees? Our organization relies on skills and certification rules for scheduling.

A: Yes, there is a way to avoid triggering the schedule violations. You can override a constraint violation based on the expired certifications. Check out this job aid, which will help walk you through the process.

Q: Is it possible to pay employees for their scheduled hours even if they’re unable to work those exact hours or punch in at a time clock?

A: There are a couple of ways to do this — through Timekeeping and through Payroll.

Timekeeping: Either enter an hours adjustment or bulk hours into the timesheet or set up a rule in the pay calc to calculate the difference between scheduled and work hours and pass this to a counter.

Payroll: Use autopay settings on the employee’s base compensation record to automatically pay the employee a set number of hours — if used, it is recommended to pass only time-off hours from Timekeeping and set the regular earning code to offset the autopay for time-off earning.

It is recommended that customers work with the Services or Support team to make changes to their system. It is often not a simple task to set up these additional pay rules or adjust earning code settings, as these types of changes can often mean other system changes are required depending on the client’s overall solution setup.

Q: We are looking into leveraging the mobile app for our remote employees. What should our first steps be?

A: The first thing you should do is check out our Mobile Resources Page in the Community. There you will find step-by-step videos that teach both employees and managers how to utilize all the mobile app has to offer. You’ll also find our Mobile Adoption toolkit, which gives you access to countless resources that will ease your journey within the mobile app.

You can also head over to the COVID-19 Resource Center in the Community to find our step-by-step guide on enabling web/mobile punching access for remote workers. Access that guide here.

Q: Do you have a user guide to help us comply with the rules of the Paycheck Protection Program?

Q: I heard there was a way to communicate directly with employees in the product. How do I set that up?

A: Yes, there is a way to communicate directly with employees in the product. This is through the Pop-Up Communicator. Find out how to set up and use the Pop-Up Communicator through this knowledge base article, which can also be found in our COVID-19 Resource Center in the Community.

Kronos Community is Key

If you have a question related to the COVID-19 crisis and your Kronos solutions, don’t hesitate to head to Kronos Community and ask it in the COVID-19 (Coronavirus) Discussion Group. A slew of Kronos experts are chiming in to help provide answers. You can also find useful resources in the COVID-19 Resource Center. Check out this blog to help you navigate and find the resources you need in Kronos Community.

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Author

Amanda Boyle
Customer Marketing Specialist

Amanda is a member of the customer marketing team and is focused on Workforce Ready users. A passionate content creator, she is committed to enhancing the customer experience by providing personalized resources and information to ensure customer satisfaction and success.