Ballard offers free swatch samples for our fabrics. See and feel the real fabrics in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

Next Business Day delivery - $19.95 additional

Two Business Day delivery - $9.95 additional

For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, you'll know those items also qualify.

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Suzanne Kasler Burlap Ribbon - Set of 2 Rolls is rated
4.3 out of
5 by
19.

Rated 5 out of
5 by
mjmose from
perfect for a casual barn wedding receptionHave yet to use but quality is good and I think this will be perfect for decorating at a casual barn wedding.

Date published: 2017-01-28

Rated 5 out of
5 by
Lazyshopper from
Easy to work with, holds shape wellProduct was delivered in a timely manner and packaged
good arrived in perfect condition

Date published: 2012-11-25

Rated 5 out of
5 by
DaniF from
Excellent QualityI used this ribbon for my wedding invitations and it turned out wonderful!
It was very beautiful! I would definitly recommend this product!

Date published: 2012-04-20

Rated 5 out of
5 by
Yoga24 from
Beautiful RibbonThis ribbon is high quality and absolutely beautiful. I am using it for tiebacks on the curtains in my guest bedroom. I highly recommend.

Date published: 2012-03-29

Rated 5 out of
5 by
weloveCottageLiving from
Burlap RibbonI used 2 spools of this ribbon as a garland on my Christmas tree and also had enough to add it to pine roping over my China Cabinet. We live on a lake and it gave a real cottage feel to our Christmas. After Christmas, I rolled it back on the roll and plan on using it again next year! I only wished I had bought more to decorate presents with.....maybe next year if it's still available I'll buy more.

Date published: 2012-01-07

Rated 5 out of
5 by
LettyG from
Perfect!The burlap ribbon was strong and plentiful, allowing me to wrap over a dozen gifts. The quality is fantastic and the ribbon was gorgeous.

Date published: 2012-01-03

Rated 5 out of
5 by
Rondy from
Affordable, unique style.Burlap is so "in" right now, but I couldn't find burlap ribbon anywhere else. I was willing to pay the price here and was not disappointed. My gifts were wrapped most beautifully this year with burlap bows, and I had special touches of burlap ribbons and bows in several key places in my home...just the right touch this year!

Date published: 2012-01-02

Rated 5 out of
5 by
epmartindestin from
This product is exactly what I wanted......I used this burlap to decoate my Christmas tree. My only regret was not getting more!