Browse F.A.Q. Topics

Are all products custom made?

Custom made just for you

Yes, every product on the MINTIQE website is 100% custom made just for you. We don't keep stock on hand so you will know that you are getting a truly unique one of a kind piece that had been especially hand made for your order.

Do you ship internationally?

Worldwide freight network

Yes we can send your order to anywhere in the world. Once your order has been placed we will send you a tracking number and the freight company it is being sent with so you can have realtime tracking of your order. You can also use our online freight tracker on this website to see the status of your order:
http://mintiqe.com/order-tracking/

How does MINTIQE work?

A unique way to buy

At MINTIQE we believe in being individual and creating your own style which is why we have created the 'design your own' tool so you can find your perfect style.
STEP 1. Choose your product
STEP 2. Choose your pattern
STEP 3. Choose your colours
We will then custom make your order for you and have it delivered to your door within approx. 3 weeks.
We also have a 'shop' section where you can buy pre-designed items as well for extra inspiration.

How long will my order take?

Delivery times

Once we receive your order our team of designers will review your designs and prepare the files for print, this will usually take 2 business days depending on how many orders we have at the time. Once our manufacturer has received your order they will begin custom printing your designs and sewing your products which will take around 1 week, then we will book an international courier to collect your order and deliver it straight to your door. Depending on where you live in the world it can take 7-10 business days for delivery.
Your order is fully trackable online and you will receive email notifications throughout the whole process.

Product care instructions

Care instructions

All of our products are made from the highest quality materials and we have tested all items for durability and colour quality. We recommend that you look after your items by washing with gentle cycle machine wash or hand wash and low temperature dry or line dry to increase the lifespan of your products.

What are the colour options?

Colour options

In the 'design your own' section we have a selected colour pallet for you to choose from based on the most popular colours our customers have selected. If you would like a specific colour for your designs we are happy to make this for you, just email the product name, pattern name and colour value (c,m,y,k) and we will create this for you.