Key Task: Troubleshoot
Application

Troubleshooting an application
requires isolating the problem and looking for a common
thread through all the reported occurrences. This requires
first identifying all those instances, and then comparing
dozens of attributes to find the common element in all of
them, so you can find the root cause of the
problem. Very often the process of troubleshooting leads you to clues, some of which are false leads,
while others can lead you closer to the root cause of the problem.

Aternity is the perfect tool
to quickly help you isolate the attributes which appear to correlate with occurrences of the
problem, helping you narrow down and eventually arrive at the cause of the problem, so you can
quickly resolve it.

Note

The Troubleshoot Application dashboards currently only support
applications with defined activities.

There are several ways to do this:

To...

Do this...

To troubleshoot a problem in any application,
discovered or managed, to find common attributes between all instances of slow
performance

In addition, several mobile app dashboards are devoted to different types of app crashes, data traffic
errors and so on. For very detailed investigations, the Aternity Mobile SDK offers APIs to insert
breadcrumbs, which
can carry debug messages in the app, displayed in the dashboard only when the app
crashes.

For example, if you have a theory that perhaps an antivirus program running in one group
at a specific time may have caused the slowdown in performance, you can check if
performance slows down only between 2 and 4am in the morning for users in a specific
department.

The Troubleshoot Application
dashboards currently only support applications with
defined activities.

What type of problem is this?
(mobile apps only)

If you selected a mobile application, select the type of
mobile problem:

Application Issue
indicates you want to troubleshoot a problem with
the functionality of the mobile app.

Mobile Data Consumption is
high indicates that the app is
functioning, but you want to investigate this
app's demands on data traffic to and from the
mobile device. For more information, see the mobile app dashboards.

When was this issue first
reported

Enter the date when you first became aware of the issue.
Aternity displays the dashboard from some time prior to that,
so you can perhaps view when the issue really began, and
start to gather ideas on possible causes of the
problem.