FAQs

General questions

We have manually selected each piece to make sure you will have a high quality item. Each item has been checked so that even though it is pre-loved, it will have have minimum to no wear. We would have no problem dressing our own child in any of the clothes we sell.

We sell a variety of popular high street retailers and designers: Adams, Baby Gap, Benneton, Marks & Spencer, NEXT, Mothercare, Mansoon, Little Rocha, Zara and other popular manufacturers.

As much as we can, we'll keep sets together. However, it does happen that some part of the set are not meeting our quality guidelines and we will need to sell items separately.

Our aim is to have new stock uploaded each week.

All clothes have been washed in non-bio powder & sensitive fabric conditioner.

You can subscribe to our monthly newsletter. We generally will keep it down to once a month and some seasonal specials. We use Mailchimp to send out our newsletter. You might need to add it from the spam folder. With each email, there is an opt-out option at the bottom of the email so you can opt-out at any time.

We currently accept the major credit cards through Shopify Payments (powered by STRIPE) or you can use Paypal Direct and complete the transaction through Paypal. Both options are very secure. We don't store any billing details on our site, they stay with Shipify (STRIPE) or Paypal.

At Flopsy Shop we are using Shopify Payments (powered by STRIPE) and Paypal who are both accredited secure methods of transmitting and processing payments. On top of that, we are also SSL secured. You can see the https// in front of our domain name and most browsers will display a padlock icon beside it.

Parcel pickup in Dublin 12 is possible by appointment only and is free of charge. We prefer evening or weekends.

Please select the Dublin 12 pickup option during in your shopping cart. This will add a new 'product' to your cart which helps us identify which orders will be collected. We'll reach out to you to arrange pick-up time once your payment is processed.

We aim for full satisfaction but if there is a need to return an item send an email to us via the contact us pagewithin 48 hrs of receiving your order, and include

- Which item you'd like to return,

- The reason you wish to return it

- The date you purchased it.

If the item is returned to us in the same condition within 7 days we will give a full refund (excluding shipping costs). Return postage and packaging will be at your own cost. Please include your name, contact number and email address in the return parcel.