EPPICard Complaints

Bad Customer Service from EPPICard?

EPPICard complaints about customer service issues has been on the increase lately. When we reviewed the volume of emails received from readers, the number one issue was that EPPICard customer service is unresponsive. When card holders call the toll free number, they end up with the auto-reply system and it’s impossible to get a live person. Some of the auto response options do not even provide an option to talk to a live person. This has left many customers frustrated – unable to get their questions answered, including questions relating to Card Replacement, Card Cancellation, Change of Address, Overdraft Questions, Username and Password Issues, Security Block on Cards and Statement issues among others.

Have you experienced Good or Bad Customer Service with Eppicard? Please comment about your experience with EPPICard customer service below.

BAD BAD BAD SERVICE!!!!THEY REFUSED TO LET ME SPEAK TO A SUPERVISOR AND TRANSFERRED ME TO SOME IDIOTS WHO ASKED ME STUPID QUESTIONS I DIDN’T UNDERSTAND AND THE GUY HAD THE NERVE TO TELL ME…WELL ITS A SIMPLE QUESTION! WELL NOT FOR ME U DUMB ASS! THEY ARE SO RUDE ABOUT IT! ALL I WANT IS A NEW CARD AND I GAVE THEM MY SOCIAL AND THE ADDRESS THEY HAD ON FILE! WHY ARE THEY GIVING ME SUCH A HARD TIME?! THIS IS MY KIDS MONEY!! IF THEY ARE THAT UNHAPPY WITH THE JOB THAT THEY DO THEY SHOULD QUIT!

Kelly Colley

UNABLE TO GET A LIVE PERSON!!! Card had plenty of money on it but when my childs orthodontist tried to run charges on the card it kept getting declined. I tried EVERY single option under the automated system and could never get anyone. HORRIBLE CUSTOMER SERVICE!!!!!!!!

Maria Wiskur

I am having a very hard time trying to reach a live person!! I recently changed my last name and need to get it corrected on my EPPIcard. I don’t know how to make this change.

KAREN HERNANDEZ

I AM SO UNHAPPY WITH THE EPPI CARD! THERE IS NEVER A REAL PERSON TO SPEAK TO. THE WEBSITE IS TOTAL TRASH. I HAVE TO RE-REGISTER MY CARD EVERYTIME I TRY TO SIGN ON. I WISH CALIFORNIA WOULD GO BACK TO THE OLD CARD SYSTEM. I CANT BELIVE BANK OF AMERICA IS EVEN A PART OF THIS SHAM!

lynn

i lost my card, when i call the toll free number (which i have done over 25 times now, i put in all my info. and at the very end they tell me they can not verify my account . Then i get disconnested. How do i get a new card ?????

Cherrie Roth

Call the number but do NOT put in any info…it will keep repeating…then after 8 or 10 times will finally kick u to a live person. The guy I got was extremely rude too. My caseworker is calling Columbus.

191145

Thanks for the tip ! It took only 4 times for me. This is a BIG money racket !

Brenda

can not get into the eppicard website…forgot user name and password…plus debit card will not allow me access to withdrawl money

Tiffany Hilton Cole

I’ve been on hold with eppicard for almost 2 hours! This is the 7th time I’ve tried to call them. I don’t have time to hold hour after hour after hour. No live person yet and they charged me .40 cents every time I attempt to talk with customer service even though customer service NEVER answered. Sad and slightly humorous that our country uses a criminal and non customer oriented card system such as EPPICARD…(the hold music would make anybody nuts…”Our representatives are still busy please remain on the line we appreciate your patience”)….I may need an eppipen after this horrid experience! Losers!

Raymond R. Servin

I called Indiana EEPICard Visa Customer Service at 1-(888) 393-5866 on June 2nd at 9:45 pm & waited 15 minutes but no one answered and again from 10:10 PM to11PM and no one answered then again June 3, 2014, from 9 AM to 9:45 AM and I was not able to speak to
anyone. Moreover, this year alone there are over 375 EPPICard customer service complaints documented on Consumer Affairs.com.

How can someone get any help with this type of service? It is very disheartening and your Indiana Unemployment Eppicard website has no email address to expedite any
pending issues? Something is very wrong with this system. In order to get any respond one has to mail a letter that takes 3 to5 business days to arrive and then maybe someone will take notice and reply or call after what? 7 to 10 business days? In the meantime my $75 is on hold which keeps me from paying any bills and I could be billed fines for being
late. Each time I call your 888 number the menu doesn’t have an option to speak with a customer representative unless I go through the option that has me select my last 10 transactions and now I have been charged an additional 40 cents x 2 because of this glitch in your automated phone system and I still didn’t get to talk to a live person? Does anyone care? Are you really listening?

I finally spoke with EPPICard Visa customer service Wednesday night, June 4 and he told me there is a glitch using the Visa Card at the gas pumps and it can’t be fixed (nice to know after the fact) and that Speedway puts a hold on the pump transaction for 5 days and then releases it, however. If it is not on my account then I can file a dispute. Speedway says it
is the Bank holding my money and EPPICard says it is Speedway. I keep getting the run around. WHO IS HOLDING MY MONEY? Please make the necessary corrections that will help improve your customer service department.

IndyLisa

Raymond, I have the same $75.00 hold placed on my card for attempting to get gas. I was unable use the card (without having to go into the service station and speak with an attendant). So, I cancelled the gas request using my card and pumped gas paying for it with my own credit card. Yet, the hold of $75.00 has been on my account for 4 days now even though I did not even charge to the card. Now, I have a negative balance because of this $75.00 hold.
I called the gas station and they said the bank puts the hold on the card and it is up to the bank to release the funds. I called Eppicard numerous times only to discover you will NEVER BE ALLOWED TO SPEAK WITH A HUMAN BEING, AND THEIR IS NO WAY TO DISPUTE THE HOLD ON MY CARD.

Josephine Schmo

Ugh, frustrating! I wish you success in handling it. The best thing is to go to your local Work One Center & have them look into it. (That’s if your name means you are in Indiana. If not, go to your local unemployment office, whatever it’s called.)
Get ALL the information from the gas station you can before you go: manager info, date of transaction, business name/address (of course) & ANYTHING else you can think of.
Hopefully, you’ll have time to go. Early morning, right when they open, is best as the lines are short, & it’s more likely you’ll be first in line.
Good luck.

maria

I want to know when will I get my next child support paymant

maria

Please

maria

I live here Texas .can u tell me when is next my payment

O’Katarina Parker

Hi, I no longer have an Eppicard (had one years ago) and I am trying to get a new one, but every time I call your customer service number1-800-961-8423 repeatedly hangs when I get to the section that is supposed to connect me to a customer service agent – this has happened 5 times (my address has also changed and I cannot get a replacement card to my current address unless I actually speak to someone). Your Website claims 24/7 service – this is clearly not the case. I’m going to have to call the unemployment office of my state and inform them that your service is not working – so I can go through them to work out some kind of an alternative. If, you have another number which I can call please poast

Joy Swancy

1-800-656-1347

Ashley

I tried for months to get a live person with no success…today I finally got through by calling the 1 800 number and entering my pin incorrectly and when they request you to enter it again just sit there. it finally transferred me to a LIVE person and he said they updated the address so I could get my new card that will expire this month (which actually he stated had been returned do to incorrect address..well duh..lol) Good luck!

Julia Morse

I have been with them for child support almost 15 years and I still can
not register my card so I can go online and look at my account
activity!! Not to mention they do NOT send statements by mail! There has
been a lot of supicious charges on my card but I have no way to check
them myself. And their automated phone charges for every time you call.
Even then you can not speak to a real person to get any help!!!! They
also frequently hang up when I do call the “help line.”

Sherry

Apparently a new card was issued to me without my consent or knowledge. Due to fraudulent reasons, ect, ect. But when I called customer service, the first representative I talked to transferred my call, and the second representative straight up lied to me, by reciting my information back to me, and it was wrong, when the first representative recited the correct information to me. Their reasoning why I was not notified about getting a new card issued, and the one I already have being canceled, is they did not have my phone number or other pertinent information on file. This is a complete lie, when at 10:15 this morning I received a call stating that money had been deposited to my account. Which I can’t access until new card comes in. They screwed up big time, and I feel since I still have the card that has been canceled, they ought to be able to reactivate it since again, a new card had been issued without my knowledge. Needless to say, I’m very upset, and am wondering if one of these fine outstanding customer service representatives maybe the ones committing fraud on my card in the first place. Not that I think anyone is going to respond to my comments. Just be warned…….

Jennifer

I called CS because my card is locked for suspected fraud use. They transferred me to the fraud dept. where someone answered and must not have realized it because I could hear them say “hey do you want this call”, start laughing, and then put me on hold. I sat on hold for over an HOUR and they never picked back up!

Sabrina

It was the worst customer service I have ever had in my whole life. I would never in a million years suggest anyone to your company for anything. About 3 weeks ago I had called to speak to someone about a withdraw that was not autherized by myself and itstead of disputing it with the company that had withdrew the money they cancelled my card. It’s know almost 4 weeks later and still NO CARD. THIS IS WHAT HAPPENED TO ME LAST TIME BUT IT WAS ALMOST 3 MONTHS TO RECEIVE MY LAST CARD. I was very nice at first but than when they told me that they cancelled my card I proceeded to ask to speak to whoever was the highest in command in that company and THEY REFUSED TO LET ME SPEAK TO ANYONE. I WANT MY CARD…I WANT TO SPEAK WITH SOMEONE WHO WILL BE ABLE TO GET ME MY CARD WITHIN A 48HR TIME SPAND SINCE YET AGAIN i AM GOING WITHOUT AND SO ARE MY CHILDREN DUE TO THE HORRIBLE AND RUDE SERVICE YOU PROVIDE TO US. Your company really needs to learn to put your employees through training when it comes to custumer service. I WANT MY CARD

Joy Swancy

my card expired Nov. 2014
I have been trying to get a new card since Dec. 1st
Why am I not receiving my debit card??
I have never had any issues with them before!!
They over nighted it via UPS and they can’t even give me a tracking #
They told me today to call back if I didn’t receive it by 7 pm tonight!!!
Really??? What is going on with EPPICards??? I am beginning to think they are not issuing cards!

caitijo1186@aol.com

Never talk to real person I wNt my money an I want to go back to direct banking

Ameenah Mumin

I traveled out of my state. I was able to take money and make one purchase. I tried to make second purchase and my card was blocked. I called customer service and was on hold for over an hour. Hang up and called back again and got a answering service for customer service. Telling me about a claim that I didn’t make. So now I have to wait 3-5 for them to send a so called claim in the mail and wait till they get it back. So now I’m going to be late paying my bills all because I used my card out of my state. Trouble service!!!

http://www.dogwalkerirving.com Sanchez Alma

they did that to me, except I haven’t used my card out of state at all…

Ashley

If that is what you call “Customer service” then the owner needs to re-evaluate the business analyst. Customer service means the assistance and advice provided by a company to those people who buy or use its products or services. A recording service can not provide such a service. I have been trying to get in touch with a LIVE person for months now for an address change(which is not an option on the automatize service you provide). After going through multiple prompts if there is no further options to help you it will just hang up instead of transferring you to an actual LIVE person…….The only way I finally got through was to enter my information incorrectly multiple times after multiple calls and was SHOCKED that I finally spoke to someone who told me “oh yes your card that is about to expire was sent back to us due to incorrect address”…NO REALLY?!?!?! So after a very frustration couple months almost year of dealing with this I hopefully got it updated and will never have to do that again and SOMEONE THAT CAN DO SOMETHING ABOUT THIS ACTUALLY READS AND CARES ABOUT ALL THESE COMPAINTS AND FINALLY FIXES THE ISSUE!!