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GENERAL INFO

What platfrom are your website templates on?

Which website platform is best for me?

Great question. Squarespace is best if you want to blog often or you have a shop. Showit is best if you want a really unique layout and wow factor for your service based business.

Can I build a site on my own with your templates?

Absolutely! We believe in you owning your brand. If you want to tackle it on your own, go for it! We sell website designs and other goodies that you can use right out of the box, or tweak to your heart's content until it’s exactly what you want, perfect for you DIY folks. Of course, if you want a little more designer expertise, we also have several services for working with us directly.

Can I hire you to create my website?

Yes! We can professionally customize one of our website templates for you or we can create completely custom website. Take a look at those options here.

How can I join your design team?

All the designers are hand selected by the Owner Promise Tangeman. Please apply if you would like to be considered to be a part of the team when a position opens up.

What is your refund policy?

Because of the digital nature of our products, they cannot be returned and are therefore, non-refundable. Please email us if you have any specific questions about this before you make a purchase: hello@golivehq.co

Do I need to know code?

Nope! We worked really hard to make these themes as user-friendly as possible. Each design comes with step-by-step instructions to create the design.

I'm not a "techie" person, is that a problem?

No way! We've designed these to be user friendly for the average person. Our tutorials use normal language (no techie lingo here) and we've found that most people can finish the setup within hours.

What if I get stuck? Can you help me?

Of course! we would love to help you however we can! Just shoot us an email at hello@golivehq.co at anytime throughout the process and we'll be sure to get back to you within 1-2 business days.

How often do you release new templates?

Every other month or so.

SQUARESPACE

Can I customize the design?

The designs can be used as-is or you can customize further to make something even more unique to you. The tutorials show how to edit every part of your site, so feel free to experiment and get weird!

Do I need Photoshop?

Many of the graphics used in the designs are in .psd format, meaning you will need Photoshop or Photoshop elements to edit them. You can also utilize Photoshop's free trial while you build your site.

Do I need to turn on 'developer mode'?

Nope! We worked really hard to make these as user-friendly as possible. Each design comes with step-by-step video instructions to create the design in your Squarespace account using the built-in style editor.

Do I need to know code?

Nope! None! Each design comes with step-by-step video instructions to create the design in your Squarespace account using the built-in style editor. NO coding required.

What if I want help setting it up?

The designs are created for you to “DIY” on your own, but we’re happy to help you if you need a little extra support! We have several services for working with us directly.

What do I get after purchase?

Within minutes of purchase, you will receive an email with a link to your product page containing step-by-step video instructions to create the exact designs in our demos.

Can I add a shop?

Yep! The great thing about Squarespace is you can add e-commerce to any Squarespace design. You can also incorporate elements from other pages of the design you choose to your e-commerce page to make your brand, website, and shop cohesive. We're confident you'll be able to get that going after you complete the implementation. As you customize the site from our videos you'll be more and more confident in Squarespace and get the hang of it!

Can I use my own logo?

Absolutely! We want your website to represent your brand! All the designs are built so that you can insert your existing logo or make a new one with Squarespace's built-in logo maker.

Is it possible to change fonts?

All the fonts that are used in our templates are free Google fonts. A few templates have specialty fonts with instructions on how to download or purchase those fonts. If you'd like to update the fonts in a template, it's easy to do so with google fonts or Type Kit.

Do I need to purchase anything additional?

Yes! You will need a Squarespace account (plans starting at $8 per month).

SHOWIT

How much does Showit cost?

Showit ranges from $19-$34 per month. It includes: hosting, free live chat support, the license to use the app to manage and update the site yourself on your own time (instead of having to pay a developer to update the site for you), free subdomains to use as client sites, or anything else you could use extra sites for, and a community of Showit users to help with literally anything.

What is Showit and how does it work with Go Live?

Showit is a website buildiing application, and Go Live is a shop for website templates that work with the software. It's kind of like Wordpress templates for wordpress or Tumblr templates for Tumblr. But these are Showit templates for Showit.

Is there a client log-in feature?

For client sharing, Showit has partnered with Pass. It's a tool for sharing photos in a streamlined way. Showit also has a feature called a +Site that allows you to have an unlimited amount of subdomains for a client website or a supporting business site.

Can I blog on Showit?

Showit seamlessly integrates with Wordpress. All of our designs come with a blog design as well.

How customizable are the Showit templates?

We get this question a lot, and we really want you to understand that it is 100% customizable. You can customize ANYTHING in the design with the Showit Software, including color, pages, galleries, font, effects, and layout. Showit is a drag-and-drop website building application that is ABSOLUTELY incredible. With this app, you are able to customize the site by dragging and dropping. That's how cool and user-friendly the application is.

Does my web host work with Showit?

Do I need to purchase anything in addition to the template?

Yes! You will need to purchase a Showit account which starts at $19 per month. Our Showit templates only work with Showit.

How do I set up my site?

Showit has amazing tutorials, videos and support to help you get ready to roll. If you need any help at all don't hesitate to reach out to us at hello@golivehq.co and we'll get back to you within 1-2 business days.

Are the sites mobile friendly?

YES! Showit is completely responsive giving you a sophisticated and consistent look across all platforms, including tablets and all smart phones. You can actually tweak, edit, or redesign your mobile site separately from your desktop version. This is AWESOME because some things just aren't necessary for mobile viewing, and it's nice to strip it down to the basics or decide what you want to display on mobile, etc.

How do I add custom fonts?

Great question. You can add any Google font or any font that you have the right to use. Learn how to install them here.

What are the benefits of choosing a design for Showit?

The Go Live Showit templates are the ONLY website designs that are completely customizable by simply dragging and dropping. These designs are unlike traditional "templates" because you can change the navigation around and completely redo the entire site if you wish. There are no limitations to the customization possibilities. They are completely customizable with the use of Showit.

What if I have problems installing my theme?

With Showit getting started with your design is SUPER easy. All you need to do is log in and then you'll be prompted for a "key code". You will find that unique code in your file download that we send you after purchase! If you have any problems at all dont hesitate to reach out to us at hello@golivehq.co and we'll get back to you within 1-2 business days.

Can I add video?

YES! Absolutely! You can add video to any page! Some of our sites show video displayed as an option and some do not. But all the designs and all the pages have video capability!

Can I use my own logo?

Absolutely--We want your website to represent your brand! All the Showit designs are built so that you can insert your existing logo or customize the remade logos that we created for you in your download.

Can I add a shop?

Showit does not have commerce capabilities. But a lot of our customers link up to [Etsy][11], [Shopify][12], [Big Cartel][13], [Pulley][14], and more.

Do I need Photoshop?

SUPPORT TICKET

Still need help? We're looking forward to helping you. Please review the FAQabove before submitting a support ticket.

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Thank you so much for getting in touch! You'll be hearing from our Creative Manager, Ash, shortly! We do our best to answer all inquiries within 48 hours during our Monday through Friday office hours. 👍🏼 😊