Will the youth staff contact me if my child is crying?

Yes. Since Norwegian Cruise Line Youth Counsellors in Splash Academy are not able to provide one-on-one-care or babysitting, the parent(s) will be called to pick up their child after 15 minutes of continuous crying. The step process for care is as follows:

Step 1: Comfort the child

Step 2: Redirect the child

Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.

Nursery Attendants on the Norwegian Escape will call the parents for pick up their child after 10 minutes of continuous crying. The step process for care is as follows:

Step 1: Comfort and Redirect the child

Step 2: Check for nappy change, hunger, thirst

Step 3: If the child is still crying, the parent will be called. It is expected that the parent pick up within 10 minutes of the call.