2. Read Real Customer Survey Results

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We want you to know how we do business, so we publish this feedback for the world to see.

Click the GuildQuality Emblem below to view a live stream of ratings and reviews from our customers.

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4. Read Customer Testimonials

I cannot express how impressed I am with everyone at River Pools. I would never have imagined this project would have gone so smoothly. Your folks are all so professional, kind, and truly experts in their fields. I will follow up with a formal letter of gratitude, but could not help to give a little feedback now. I'm just thrilled with all of you. :) Thanks for your part and a great experience!! Please pass my sentiments on to all.

Best Regards,Julie Luke

Richmond, VA

We wanted to express our gratitude for an installation that we still cannot find words for. We still stand in awe at the magnificent pool, hardscape and everything else that went in with it. We are even more grateful for the customer service and service after the sale that you and your company provide. ALL should emulate your business practices. We have shared our total and utmost satisfaction with everyone that has called and come by.

Keep it up and God Bless!

Thanks again and warmest regards,Chad & Kim

Leesburg, VA

I was just called LAST NIGHT from a potential new River Pools client. This has been probably the 3rd or 4th thus far, and my pool was just installed.

In all cases, the prospective clients expressed their gratitude and relief that they called. I, too, called a few clients before making the decision to go with River Pools & Spas.

Our experience was nothing short of terrific. The one aspect that I've conveyed is the reaction of the county building inspector when he came to our home. He said he'd seen a lot of pool projects. Sometimes he walks into a site and wonders what in the world the contractor is doing. He was thoroughly impressed with our installation. Among the best he'd ever seen he said...that spoke volumes to us and reaffirmed our choice.

Tonya Hanton

Mannassas, VA

We just wanted to thank you for far exceeding our expectations with our new pool. The pool itself is absolutely gorgeous and everyone associated with River Pools has been professional and nice to work with. We would recommend River Pools to anyone who wants a pool. Thanks again for making this so painless - we are thrilled with the results!

Mr. and Mrs. Scott Hawley

Hanover, VA

Jennifer,

Once things started they moved at a rapid pace! I wanted to be there for it all. Yes, I am very satisfied with the overall installation phase. As I watched the progress (and asked questions), it was easy to feel that I had chosen the right pool company! The installation that I witnessed I believe must be a collection of best industry practices from start to finish. The crew was great! I can't say enough good things about them. They obviously are very experienced. Their coordinated efforts allowed them to move at a fast pace, and still they took the time to answer any questions I had or just walk me through the process. They did a lot to make the experience exciting instead of stressful.

Mr. Gene Knecht

King George, VA

We couldn't be happier! Everyone, every last one, from Jen to the guys who were here are an incredible team and y'all work together amazing. The guys who came out, they just never stop! They jump out and get moving. I don't know where you found 'em, but my husband said if he had a crew like y'alls, he'd still be in the construction business. Everyone's attitude is so positive and everyone who works there said it's the best company to work for.

Mrs. Mary Savage

Waverly, VA

Thank you very much. Everyone I talk to there is very efficient. Your company definitely offers very good service.

Mr. Stuart Bice

Glen Allen, VA

Thank you. You all did an awesome job!

Dr. Brian Ewald

Glen Allen, VA

The guys did an awesome job! They were such a pleasant crew to be around, and they work very well together.

Mr. Bill Whitworth

Glen Allen, VA

Dear Marc,

Your company installed our pool in April of 2005. Now in our season of enjoyment, I feel compelled to express our views. Therefore, on behalf of my wife, Jan and family, I wish to let you and the team at River Pools and Spas know how satisfied we are with the installation our fiberglass pool. When Jan and I made the decision to install a pool we contacted several pool companies in the Richmond area. We knew at the moment that you offered to personally visit with us at our home that we were heading in the right direction. Upon your arrival and during our extensive discussions about liner, concrete and fiberglass pools we felt so comfortable that you were being straight forward and had our interests at heart. Your genuine approach and attention to detail gave us the confidence that River Pools and Spas would do nothing less than a perfect job. Even after signing the contract to move forward with a fiberglass pool we were still a little nervous about how the process would evolve over the next month. Watching Jason control the machine which dug the initial hole was unbelievable. He carved out the earth like it was his hand scrapping the dirt to the required size. The level of professionalism and friendliness during the entire installation was exceptional. There were so many wonderful moments during the installation process, but I can still feel the intensity of seeing the pool arrive on the back of a low-boy truck. What an unbelievable sight to see that oversized vehicle coming down the road. The raising and setting of the pool into place was amazing! Putting in a pool was a big investment but the dividends are endless. The pool has not only been great at bringing us closer to each other as a family, but it affords us the ability to extend and share our good fortune to our neighbors. To date, I believe we have purchased a hot tub from River Pools and Spas, a ping pong table, table shuffle board, as well as many other entertainment products. Needless to say, we have strongly recommended River Pools and Spas to our friends.

Thank you so much for making our dream come true with the addition of a pool in our backyard. We are so pleased with all the work that your staff did in such a short time frame! How exciting for us that we were able to swim this season and not have to wait until next summer! All of the people who came to our home to work were knowledgeable, friendly, and neat! Our questions were answered with patient attitudes. The work crews introduced themselves and were very considerate. When the work was finished for the day, everything was cleaned up and tidy. From the beginning of the process to the final walk-through, we have been more than satisfied with your product, your staff, and your business attitude. Again, thank you all for making our backyard dream come true!

Sincerely, Dee & Kelly Strauss

King George, VA

Hi Jim and everyone at River Pools and Spas!

Just wanted to let you know how much we've enjoyed the pool your company installed for us almost 3 years ago. My family and I absolutely love it. The fiber glass pool was the best choice that we could've made thus far for our family's outdoor enjoyment. We are really glad that we chose your company, as far as we know, you've kept us happy and completely satisfied since the day we decided to get a pool. We just wanted to say thank you for everything...

Sincerely, Sal & Lia Gallina and family

Hanover, VA

Dear River Pools and Spas,

It has been a pleasure doing business with you. Your staff have been great and service has been wonderful. We love our pool and will continue to do business with you in the future. We recommend anyone purchasing a swimming pool to do business with you.

Thank You, Grant and Stacy Driskill

Petersburg, VA

Jim, Jason, and Jennifer,

This note is long overdue, but I want to relay our absolute delight with our new pool, hot tub, and patio. At every step of the way you and the rest of the staff provided excellent service and craftsmanship!

As you know, this is our second pool installation and I did A LOT of research into companies and products - you were by far superior. Things that set you apart from the others were the products and attention to detail from color choices, tile selection, and concrete options.

When it came to service you guys really stood out - there was no drama - things were done on schedule, as requested, and I was kept informed along the way. While your estimate was roughly $1200 more than the next closest competitor, I calculate it was money well spent - we've all had those contractor who tell you they are showing up, you take the day off from work only to still be waiting for people to arrive at some point - that was not an issue with River Pools & Spas. When I had questions or concerns they were quickly addressed, our project was done on time, the estimate was accurate, there were no surprises, calls were promptly returned - and I felt that we were taken care of.

Here are a some before and after pictures. I will continue to rave about River Pools and best wishes for the upcoming swim season (we have swimming year round thanks to you guys!)

In summary, we are very satisfied with our project and would highly recommend you to our friends and family.

Sincerely,

Barbara Bennett

Rockville, MD

What a great team of guys to represent your company. I honestly can not think of anything else they could have done to impress me more. They were so patient and educational with me while opening, that I am quite sure I can do it myself (and maybe even help a friend of mine as well). For the slide installation, again, a really first rate job. They involved me in the process of locating the unit and worked with Mary and my concerns about placement relative to the coping. They especially took great care to make the water connection as unobtrusive as possible given the unfortunate location of the stub up relative to the optimal location given the slide we purchased. They made my input seem both valued and important, and were not put off that I was working in the pool area during the slide installation.

I wish all of the tradesmen that we have to the house were as professional, knowledgeable and courteous as Dana and Dylan. While I have come to expect this level of service from RPS, your folks never stop reaffirming that we selected the correct company to purchase our pool from.

Thanks again!

Jim Assurian

Clarksburg, MD

Marcus and Jason,

It's springtime and time to "Catch the Wave". I just wanted to let you guys know that me, Kathy and the boys absolutely love our Sierra. Pool ownership has been an absolute dream. Can't wait to jump in this year…

Regards,

Randy Marshall

Ashland, VA

Jason Hughes and River Pools and Spas turned my backyard into an oasis! I can't say enough about River Pools and Spas, the Owner (Jason Hughes) or the crew of workers that were there day in and out to make sure I had my pool installed in a timely matter! I searched all over for a company with a good reputation, integrity, quality workmanship, and one who just believed in doing the right thing ---- my search brought me to River Pools and Spas. I didn't know what I wanted, and Jason was there to guide me every step of the way. And the end result was a beautiful 35x15 Sea Coral 2 By Barrier Reef Fiberglass Pool, amazing 18in stamped concrete border around the pool. I HIGHLY recommend River Pools and Spas Pools and Jason. FYI: Installed 1 year ago, and no issues as of 12/26/2012.

Dave and Tracy Smith

King George, VA

Jim, Marcus and Jason,

The pool is going to look great when it's all finished next weekend. We especially want to tell you you how fantastic Dana has been -- not only did he give us a private tutorial on how to take care of the pool and deal with prime issue, but the work he did to grade the soil around the pool was exactly what we envisioned. Dana worked late and started early, did a great job on grading the soil, and has been a pleasure to work with and to talk with.

Michael & Colleen Kane

Arlington, VA

Dear Jason,

Mark and I want to thank you and everyone at River Pools for giving us the most beautiful pool and backyard. Everyone, and I mean everyone, we came in contact with at River Pools was friendly, courteous and mot of all extrememly helpful. We felt very comfortable throughout the entire process. When we had questions, they were answered, and when we had concerns, we were reassured. This was a big project for us and a little scary at times, but you and the River Pools team were there for us through each phase.

The crew was probably the hardest-working crew I have ever seen. The concrete crew did an excellent job with the concrete, even tweaking ideas that we had and making the end result even better.

Our favorite part (and everybody who sees it) of the pool is the rock slide. Doug is truly an artist. We cannot thank him enough for the beautiful job he did. The kids (and the adults) absolutely love it.

We love our pool. It has exceeded our expectations, and we could not be happier. Put us at the top of your referral list.

Thank you again.

Sincerely,Theresa Aaron

Glen Allen, VA

What a great team of guys to represent your company. I honestly can not think of anything else they could have done to impress me more. They were so patient and educational with me while opening, that I am quite sure I can do it myself (and maybe even help a friend of mine as well). For the slide installation, again, a really first rate job. They involved me in the process of locating the unit and worked with Mary and my concerns about placement relative to the coping. They especially took great care to make the water connection as unobtrusive as possible given the unfortunate location of the stub up relative to the optimal location given the slide we purchased. They made my input seem both valued and important, and were not put off that I was working in the pool area during the slide installation.

I wish all of the tradesmen that we have to the house were as professional, knowledgeable and courteous as Dana and Dylan. While I have come to expect this level of service from RPS, your folks never stop reaffirming that we selected the correct company to purchase our pool from.

Thanks again!Jim Assurian

Clarksburg, MD

The pool is absolutely beautiful and what a great crew! The neighbors all came over and Chad gave out a couple of DVD's because they want pools too. And my girl friend came over and we drank a glass of wine and toasted the pool!

Mrs. Karla Lamothe

Midlothian, VA

To All,

Thank you for your patience and understanding during the time of pool construction, your endless help in reassuring all would go well was a blessing…Jennifer is a great P.R. person for the company!! Have a wonderful summer, looking forward to mine.

Sincerely, Marie Meccia

Ashland, VA

What a great crew of people you have working for you, especially James who did a wonderful job!