Search by Job Title

Senior Business AnalystSilverlink Communications

THIS JOB HAS EXPIRED

The Senior Business Analyst will be the conduit of business and functional requirements between diverse
sets of internal stakeholders and a R&D engineering group that relies on written specifications for design
and implementation. Silverlink?s platforms consist of proprietary technology capable of:
? Campaign management including member targeting, desired outcome optimization, and messaging
segmentation.
? Multi-channel business rule driven campaign workflow.
? Rich automated voice applications.
? Desktop and mobile web applications.
? E-Mail, SMS, and other communication channels.
A candidate who is a fast self starter who can collaborate effectively with diverse internal stakeholders to
gather and understand their requirements as well as communicate back to them the functional
implementation is critical to success in this position.
Key Responsibilities:
? Elicit requirements from stakeholders using interviews, requirements workshops, use case
scenarios, and task and workflow analysis.
? Develop detailed business and functional requirement specifications for development and QA
engineering teams that describe what and how it is to be implemented: (Business Requirements
Documents, Functional Requirements Documents, Use Cases, GUI Mockups, Interface Designs, and
Report Mockups). Drive resolution of requests for clarification and/or additional information.
? Collaborate with developers and subject matter experts to establish the technical alternatives and
analyze tradeoffs between implementation cost, usability, and performance needs.
? May assist in integration and acceptance testing, supports the development of training and
implementation material, participates in the implementation, and provides post-implementation
support.
? May also be involved in the development of project plans and may provide project management
skills when these skills are not available in other project participants.
? Participate in daily Engineering scrums with development and QA teams.
? Become a subject matter expert on Silverlink?s platform functionality.
? Provide marketing and pre-sales technical support on existing and potential customer
engagements.
Required Skills/Background/Experience:
? 6+ years hands-on relevant work experience.
? Experience in technology services companies that have a proprietary SaaS hosted production
platform.
? Strong analytical skills required, including a thorough understanding of how to interpret customer
business needs and translate them into application and technical requirements.
? Excellent verbal and written communication skills and the ability to interact professionally with a
diverse group of executives, managers, end users, and subject matter experts.
? Experience in integrating third party products including vendor analysis, technology assessment
and selection, as well executing on proof of concept engagements.
? Experience with data management products a plus; understand what information the product
captures, and how that data is stored or used.
? Experience in different Software Development Life Cycle (SDLC) processes including Agile.
? Excellent skills using Word, Excel, Visio, and PowerPoint to author business requirements,
functional specifications, technology transition presentations, and product roll out and training
materials.

Additional Experience Considered a Plus:

? Small fast-growth company experience a plus.
? Experience with JIRA, or other issue tracking or requirements management tools.This is an exceptional opportunity to work with cutting edge, niche technology in a
dynamic, fast-paced environment.

Location:

One Burlington Business Center
67 South Bedford Road; Suite 300E
Burlington, MA 01803
United States