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Delivery and Returns

UK Delivery

Delivery Information

Orders are dispatched on Tuesdays and Thursdays. Orders must be placed no later than 4pm on Monday or Wednesday to be dispatched the following day. We retain the right to dispatch on other days, and do not guarantee that an order will go out on the next dispatch day listed. While we will aim to get orders out on Tuesday or Thursday, we are a small family farm and as such there will be occasions when we are unable to work as quickly as we would like. In these instances we will let you know.

We use the courier APC-Overnight for the majority of our deliveries. This is a signed-for next day delivery service. Please note that this is next day from dispatch NOT next day from ordering. Your order should be received the day after dispatch. You can track your delivery on their website here.

Please note that due to its perishable nature, we are only able to deliver our meat boxes to postcodes within Wales and England.

The standard delivery to Scotland and Northern Ireland is limited to a maximum of 5kg. If you receive this message ‘There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.’ at checkout, please email us at farm@tamariskfarm.co.uk to discuss your delivery options.

Our stock is shared between our physical shop in West Bexington and our online store. We endeavour to ensure that the stock on the website remains up to date, however it is possible that our stocks will have run low. If your order can’t be fulfilled we will contact you as soon as possible to discuss your options.

Postage rates

Postage is based on both weight and volume. The prices listed below are inclusive of VAT.

Small package: £4.80 max. 1kg

Medium package: £6 max. 5kg

Insulated medium package: £7.80 max. 5kg

Medium parcel: £9.60 max. 15kg

Insulated medium parcel: £14.40 max. 15kg

Large parcel: £14.40 15.1kg-30kg

Insulated large parcel: £19.80 15.1kg-30kg

Consignment:

£19.50 30.1kg-50kg

£27 50.1kg-75kg

£34.50 75.1kg-100kg

For a mixed basket (i.e. a meat box and balls of wool; flour and a sheepskin; etc.) the website may have difficulty in supplying the appropriate delivery option. If you receive this message 'There are no shipping methods available. Please ensure that your address has been entered correctly, or contact us if you need any help.' at checkout, please email us at farm@tamariskfarm.co.uk to discuss your delivery options.

It is possible, although unlikely, that it may calculate the incorrect delivery option. In this circumstance we will email you about the delivery.

European and International orders

Delivery information

We mostly use Royal Mail for our European and International orders.

Please note that due to its perishable nature, we are only able to deliver our meat boxes to postcodes within Wales and England.

International delivery will go by signed for airmail and may take longer depending on your location.

Our stock is shared between our physical shop in West Bexington and our online store. We endeavour to ensure that the stock on the website remains up to date, however it is possible that our stocks will have run low. If your order can’t be fulfilled we will contact you as soon as possible to discuss your options.

Please note: Deliveries outside the UK may be subject to local import taxes for which you would be responsible

Postage rates

EU delivery costs are:

Small Parcel: £5.80, max. weight 500g

Large Parcel: £13.45, max. weight 2kg

International delivery costs are:

Small Parcel: £8.70, max. weight 500g

Large Parcel: £19.65, max. weight 2kg

Returns and Refunds

Returns and refunds of wool and sheepskins

We realise that comparing colours on a computer screen may not be easy so if, when you receive your wool, you find that the colour is not suitable for the project you were planning you can return it to us within 7 working days of receipt.

Sheepskins are a natural and therefore variable product. We aim to be as precise as possible with these in the product description. If you are dissatisfied with the product, you can return it to us within 7 working days of receipt.

For a full refund, all the items must be intact, in the original packaging, and in resalable condition; you will have to pay the return postage. Contact us at farm@tamariskfarm.co.uk or on 01308 897781 before returning the items to ensure that we are expecting them. We do not guarantee a refund if you have not contacted us first.

Returns and refunds of food products.

We hope that you enjoy our products, however if you are unsatisfied please contact us at farm@tamariskfarm.co.uk or call us on 01308 897781. Due to their perishable nature, we don’t accept returns of food items, but retain the right to issue a refund or replacement at our discretion. Please contact us within 24hrs of delivery with images detailing the issue.

We use WoolCool packaging for our meat boxes. The insulation is wool, making it the perfect thing to use to help mulch down your garden.

UK Selling regulations

We work within the UK Distance Selling regulations, as well as within the Food Standards Agency regulations. For more information about this please follow the links below.