Most passengers whose flight was delayed for a full day would complain about it. Perhaps they would write an angry letter, or vow never to use the same airline again. But Ronald Huzar didn’t stop there…

Special delivery? New Chinese consumer law will place a greater onus on retailers to rectify problems.
Kaptain Koboid/FlickrMarch 12, 2014

When China kicks off “Consumer Protection Day” this weekend, it’s online shoppers that stand to gain the most. In fact, the growth in online shopping appears to be one of the main factors driving China’s…

In these insecure times people are easily persuaded to buy insurance for flights, cars, credit cards, loans, plumbing and almost anything else. But often customers find they haven’t got what they paid…

Lush’s gripe with Amazon is an explosive issue and it’s not just about ethics.
firepileFebruary 17, 2014

The ongoing battle between cosmetics company Lush and internet retailer Amazon is starting to give off a distinctly unsavoury odour. At the beginning, many supported plucky little Lush as it sought to…

A little known UK government initiative is underway to release vast amounts of personal data from companies to citizens with the laudable aim of handing power to the consumer. The midata initiative aims…

The discount label is a familiar sight in UK shops. Everything from expensive televisions to supermarket essentials now seem to be offered for less than their original prices. But how often is the discount…

The Archbishop of Canterbury, Justin Welby, has become increasingly involved in debates about the UK financial sector. The embarrassing revelations that the Church has invested indirectly in payday lender…

Many Australian consumers and businesses are working on ways to reduce their greenhouse gas emissions. For some, the carbon tax meets their needs: it’s designed to specifically motivate changes in behaviour…

The ACCC is taking legal action over claims homeopathic remedies are a safe and effective alternative for the prevention and treatment of whooping cough.
Flickr/kh1234567890February 22, 2013