Server Licenses

1. What does a new Crucible license cost?

We have designed Crucible licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.

If using Crucible along with Fisheye (in all cases), your Fisheye license must have an equal or greater number of users in order to be compatible with Crucible.

Commercial

Academic

1-5* Users

US $10

US $10

1-10 Users

US $1,100

US $550

11-25 Users

US $1,650

US $825

26-50 Users

US $3,030

US $1,515

51-100 Users

US $5,500

US $2,750

101-250 Users

US $11,000

US $5,500

251-500 Users

US $13,200

US $6,600

501-2000 Users

US $17,600

US $8,800

2001+ Users

US $22,000

US $11,000

*The Crucible Starter will work with both Starter and commercial Fisheye installations and will mirror Fisheye's repository restrictions (e.g. if working with a Fisheye Starter with limited repos, Crucible will only support that number of repos; if commercial Fisheye then there will be no repo number restrictions)

The software maintenance of a Crucible license must be renewed with an equivalent Fisheye license software maintenance renewal.

Commercial

Academic

1-5 Users**

US $10

US $10

1-10 Users

US $550

US $275

11-25 Users

US $825

US $412.50

26-50 Users

US $1,515

US $757.50

51-100 Users

US $2,750

US $1,375

101-250 Users

US $5,500

US $2,750

251-500 Users

US $6,600

US $3,300

501-2000 Users

US $8,800

US $4,400

2001+ Users

US $11,000

US $5,500

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

**Starter license tier

3. What is software maintenance?

Software maintenance, included in your first year of use, gives you the following benefits:

Security patches

Critical bug fixes

New features & enhancements

Access to Atlassian's world-class Support team for technical troubleshooting

Developer license keys (lets you test the upgrades before committing!)

Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

4. How do I request a quote?

5. How do you define a Crucible User?

A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

6. How is Crucible licensed?

A Crucible commercial/academic/starterlicense entitles you to:

Deploy a single instance of Crucible in a production environment accessible by the number of users licensed

Perpetual Crucible use

Software maintenance for 12 months — including all updates and online support

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'Crucible users'. A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

7. What is the cost to upgrade my Crucible license to a higher user tier?

You will be pleased to know that you can upgrade Crucible at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

A Crucible license upgrade must be purchased with an equivalent Fisheye license upgrade. Fisheye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible.

Please Note: The below prices are applicable for licenses purchased after 2-Oct-2017. Pricing for licenses purchased prior to 2-Oct-2017 will be calculated using the original purchase price.

8. How do I purchase a Server license upgrade?

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

9. What about Cloud subscriptions?

As of October 2013, we have retired Fisheye & Crucible Cloud. We apologize for the inconvenience this may cause to potential customers.