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072 722 5070

REFUNDS AND EXCHANGES

If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly. Refunds and exchanges are taken on a case-by-case basis.

Refunds on regular orders will only be given provided the items are returned in their original good condition at the buyer's expense (shipping fees will not be reimbursed).

Please note that I cannot accept returns on custom orders. All purchases of custom orders are final.

Due to the rustic nature of this gift, natural wood flaws including knots, wood grain striations, bark pockets and color variations are inherent and are not considered defects. ​

SHIPPING INFORMATION

All items are flat packed, wrapped in bubble wrap and packed in a sturdy box. You will receive an email notifying you when the package is collected from us.

We're based in Cape Town and ship within South Africa only.​

CORPORATE / BUSINESS GIFTS

​Corporate/Business gift giving has never been easier! Save BIG on corporate gift orders and let us do all of the work for you.

Finding a classy and unique gift for your staff, a memorable gift for your loyal customers, or gifts for a special event can be a daunting task. Here at JACK, our goal is to make the process as simple and smooth as possible. Bulk gift giving discounts are available on most of the items listed on our website when ordering quantities of like items. Discounts are determined based on the type of item ordered and the total quantity. Minimum order amounts apply.

Logo branding, personalized cards and gift wrapping are available at an additional cost. Direct shipping to gift recipients is also available at a per-shipment cost.

If you have questions or would like to place a bulk order please call or email us ASAP. Please allow ample shipping time as larger orders of specific product lines may take additional time to get in stock.