Clients

We work with with numerous major clients world-wide each year. This work covers banking, logistics, manufacturing, maintenance, hospitals, hotels and restaurants, utilities etc. and areas such as: methods, systems, procedures, as well as improving attitudes, values and behaviours.

Read our clients' testimonials to find out what they have gained working with Cannizaro:

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Royal Insurance

Royal Insurance

"Firstly, I have to say that I did not believe that following your time with us you would be able to demonstrate the full level of savings contained in your initial projections. As it turned out, you have been able to demonstrate potential savings some 10% higher.

As an added bonus the systems you have introduced are already leading to enhanced service levels and I have no doubt that these will continue to improve. The changes you have been responsible for in working practice and management behaviour are all the more credible when one takes into account the magnitude of cultural change involved for some of our people and the degree of resistance from the Union.

I am pleased that the decision we took in engaging Cannizaro has been vindicated and that we will be able to look back with pride at the results which we will have accomplished together."

Lombard Tricity

Lombard Tricity

"Since our initial project two years ago we have recruited a number of new managers and the work of your team has helped them, in particular, to understand the importance of sound productivity management.

The additional level of control will enable us to realise further financial benefits whilst protecting our customer service levels and strengthening management decision making processes across all operations departments.

Canada Life

Canada Life

"As your consulting contract with us comes to a close, I would like to comment that you did an excellent job in surveying and identifying areas for improvement in our sales force. The Sales Management process that we now have addresses the shortcomings and will serve as our platform for the future development."

BCA

BCA

"The installation of a productivity programme generated a 24% reduction of our workforce in the areas within the scope of the project. The organisational re-structuring of our branches will be the major contributing factor for our strategic development in the future. The implemented changes in our management systems and Front & Back office key processes will help us work more efficiently in an increasingly competitive market. The optimised processes include cashier operations, mortgage application, credit recuperation, centralisation of cash collection, account opening, foreign currency cheques and banking cheques."

Abbey National

Abbey National

"The systems installed have provided an integrated method of forecasting, planning and controlling not only net income levels but also sales activity and conversion rates. Most valuably the system has proved sensitive enough to build in objective performance criteria for a complex range of sales activities in a way which is balanced to meet the varying experience and skill levels of our financial planning consultants. The combination of management control tools, training and follow-up has enabled us to increase sales production per consultant by more than 15% in difficult market conditions."

"Accomplishing changes in behaviour is never without difficulties but we have had a very good working relationship with your team and problems arising have been dealt with professionally and with a minimum of fuss.This close co-operation has enabled the programme to deliver savings in excess of those projected and to realise a return on investment of more than 4:1."

Willmott Dixon

Willmott Dixon

Last year, our boards decided, that in an increasingly competitive marketplace, we would engage Cannizaro to see if they could help us to significantly further improve performance, productivity and profitability within our Inspace Partnerships Maintenance and Stock Reinvestment business.

Cannizaro's short but intensive initial review of systems, processes and most importantly practices and behaviours within M&SR revealed considerable scope for improvement. The quality and perceptiveness of the review, the professionalism of your team and the clear and unambiguous way in which the task ahead was laid out, meant we had little hesitation in proceeding into a programme with Cannizaro to deliver the improvement potential identified.

Six months later, I am delighted to say that the programme has been completed on schedule and has left M&SR as not only a better managed and more efficient business but one that now offers customers and tenants alike a significantly improved service.

Cannizaro has provided us with the tools and skills required to effectively match resources to work flows and to better manage costs at the point of delivery. Early local level involvement in the development of solutions, combined with intensive on the job training, has transformed managerial and supervisory effectiveness and commitment. Lost time has been dramatically reduced and very significant cash savings have been realised. The annualised return on investment for the programme is expected to be in excess of 4:1

We will shortly commission Cannizaro to undertake a further review within the Willmott Dixon Group with full anticipation of another great success.

We are very happy with the results of the programme and would most definitely recommend your services to other interested parties.

Interserve

Interserve

I am writing to thank you for the excellent results achieved by the Cannizaro team in improving productivity and service levels within our facilities management contract with the Metropolitan Police.

In just 24 weeks, jobs completed per man day have increased by more than 50%.

This has delivered over £2m per annum in measurable bottom line savings while simultaneously improving quality and service.

We have been very impressed with the whole Cannizaro approach. The fast and accurate picture of the real problems impeding performance came from your initial three week review. The pragmatic solutions and management tools developed and implemented during the programme eliminated those problems. We were especially pleased with the ability of the Cannizaro team to work within our organisation at all levels. In particular more than 60 supervisors now have the tools, training and motivation to ensure continuous improvement of the contract's performance and profitability.

The programme has been delivered on time for the fixed cost agreed at the outset and has achieved a return on investment of more than 4:1

We were looking for a partner who, whilst aware of the bigger picture, would be able to find and address the devil in the detail. This has been particularly relevant in helping us implement major IT changes during the programme. I am very pleased to say that in Cannizaro we have found the right partner and we look forward to working with you on further projects that we have planned.

I would recommend Cannizaro without hesitation to other interested parties.

Halliburton Brown & Root

Halliburton Brown & Root

"Their primary focus has been in the Street Cleansing area where the methodologies employed have provided the keystone for a full departmental re-organisation. This has resulted in the transformation of the service delivery to our clients and provided a step change in the manageability & productivity of the department. Visibility of cost and revenue has been improved significantly and the cost base itself has been driven down.

Cannizaro have demonstrated a tenacious approach to this task and have broken down some hitherto impenetrable barriers. In doing so they have won over the management team and provided for a fundamental change of attitude and approach to the way the service is delivered in this area. As a result both the financial and qualitative performance figures now exceed any preconceived expectations that we had for this department. To quantify this we are happy to state that there has been a tangible and measurable 12% improvement in our qualitative performance figures, which has a direct correlation on our revenue.

For any labour and transport driven business we would be delighted to recommend the practices and systems employed by Cannizaro."

Derwent Living

Derwent Living

I write to offer my thanks to you, Tom and colleagues, for your efforts in reviewing the delivery of our day to day repairs, void property refurbishment and gas servicing programmes.

The completion of the Cannizaro consultancy provides both my surveying team and our partners Connaught, with the opportunity to work more effectively and efficiently. The comprehensive regime of training has equipped staff at all levels with the knowledge and skills to deliver a vastly improved service for our customers.
The twelve week programme was completed in January 2007 and now six months later, we have witnessed significant improvements in the productivity of the workforce.

Examples include:

Output per man / day – Increased from an average of 2.8 Jobs / Man / Day to 3.8 (4.1 if jobs over two hours duration are excluded from calculations).
First time fix rates - Increased from an average of 80% to 95%.
Scheduling Capacity – Increased an average of 75% to 95%.
Day to Day Repairs Performance - Heading towards achieving upper quartile performance by the end of the year.

The exercise has empowered individuals from all sides to contribute to the improvement of the service and has dovetailed with a series of complimentary initiatives instigated by the partnership, and has really helped engender a much sought after but rarely achieved goal of creating a single team to deliver the service.

Babcock Defence Services

Babcock Defence Services

"Following the audit carried out by Cannizaro staff recently at RAF Cranwell, I am pleased to say that the efficiency and service improvements implemented as a result of your team's advice and coaching, continued to deliver both financial and cultural benefits up to contract end.

The lessons learned at Cranwell concerning the rollout of tools and practices were invaluable in introducing the techniques into our other contracts. The transfer of skills to our own management team, has led to reduced costs, improved service levels and has given us a greater degree of competitiveness – as you know we have recently won the contract at RAF Valley.

I wish the Cannizaro team well for the future and would be very happy to recommend your services to others."

Forte

Forte

"At the conclusion of the outline study, the brief which Cannizaro commenced work upon was clear and specific with regard to objectives, activities, timescales and costs. I'm pleased to say that these criteria have been met in full and that the manner in which your people have worked has been a good mix of creativity, pragmatism and professionalism.

The system itself we see as a most valuable tool in enabling us to maximise the commercial potential of our Little Chef restaurants and ensuring that customer service and staff productivity are seen by our managers as complementary sides of one coin, not competing priorities. We are confident that the system enables us to invest labour hours in a disciplined, productive and measurable way to the benefit of our customers and our long term growth."

Burger King

Burger King

"Now that the results of the Cannizaro programme can be seen and measured there are a number of points which stand out.

Firstly, your team have conducted themselves in a very professional manner. The interaction with our people has been good and changes have been implemented during a period of peak activity without disruption.

Secondly, the system improvements and training have corrected significant defects in a way which is both valuable and manageable.

Thirdly, the programme has been implemented according to plan with scheduled savings in terms of sales improvement and cost reduction being delivered on time. A return on investment in the region of 3:1 is being achieved."

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Company Bio

Founded in 1993, Cannizaro is an international consulting firm based in Dublin. Cannizaro delivers programmes that enhance profitability through improvements to productivity and performance. The firm's experience covers an extensive variety of business sectors, countries and commercial and social environments.