A personal blog of NC Insurance Commissioner Wayne Goodwin for folks interested in his work as state Commissioner of Insurance, North Carolina politics, history & current events, and the occasional literary reference.

Thursday, January 12, 2012

I'm very pleased to report that my team and I announced yesterday that in 2011 we were able to recover $42 million for individuals, families and businesses of North Carolina! This is just part of the more than $1 BILLION my service as NC Insurance Commissioner has saved consumers since 2008.

"I am very proud of the dedicated work of the Department of Insurance. Having recovered or saved more than $42 million in the last year alone shows that we are fighting fraud, holding our licensees to high standards, and helping people with their insurance questions or complaints," Goodwin said. "We are committed to building on this success as we continue protecting consumers in 2012."

Several divisions of the Department of Insurance contributed to the total recoveries and savings:

•The Consumer Services Division, which receives consumer inquiries and complaints about homeowners, auto, life and other insurance-related issues, handled approximately 76,000 calls and 8,100 written complaints from the public. Through these calls and complaints, the Department was able to help citizens recover more than $16.4 million in benefits from insurance companies.

•Health Insurance Smart NC and the former stand-alone external review program together returned $1,130,035 to consumers as a result of services provided. Health Insurance Smart NC, the department's newest consumer assistance program, assists people with questions about health insurance, and helps consumers file complaints or appeals with their health insurance companies, identify enrollment opportunities and request external reviews for denied claims. Since its launch in April 2011, Smart NC specialists have responded to 1,159 consumer complaints, 254 health insurance enrollment inquiries and 199 medical appeal cases. The department handled 322 external review requests in the calendar year.

•The Criminal Investigations Division employs 20 sworn law enforcement officers dedicated to investigating claims of insurance fraud and criminal concerns associated with bail bonding, motor clubs, collection agencies and premium finance companies. In 2011, the work of these criminal investigators led to 144 arrests, 83 criminal convictions and more than $10.4 million in restitution and recoveries. Another 109 cases are currently pending in court.

About Me

Wayne Goodwin is the elected Insurance Commissioner of North Carolina, and also the State Fire Marshal. He was elected to four terms in the North Carolina House of Representatives. He has also served as President of the Young Democrats of North Carolina and in countless other official capacities on the local, state and national levels. Wayne also served in the past as Assistant Commissioner of Insurance for North Carolina. His wife, former State Representative Melanie Wade Goodwin, succeeded him in the General Assembly for three terms of her own. They have one daughter, Madison, and a son, Jackson, named respectively after the 4th and 7th U.S. Presidents.