TICKET QUERIES

If you bought your tickets from any outlet other than Ticketmaster (our Primary Ticket Outlet) please contact the point of sale in the first instance.

TICKET TYPES

There are a number of ticket types available for the festival, allowing you to tailor-make your perfect weekend at Rewind Festival. Whether you want to stay with us for the weekend or visit us from day to day, you’ll find all of these and much more on offer. Please ensure you buy the correct ticket type for your needs, if you are at all unsure, contact our ticketing team who will be happy to assist.

TIERED TICKETS

As in previous years, we will be operating a tiered ticket system.
This ensures a fair opportunity for everyone to buy their tickets at the lowest price possible.

We will have three ticket tiers this year; Tier 1 - Early Bird, Tier 2 and Tier 3.
With a set allocation of tickets per tier, this means the earlier you buy, the less you pay.

PRE-PAYMENT PLAN

These tickets are set to Pre-Payment Plan prices and are subject to the regular booking fees, but are the most convenient way to pay for your weekend with us.

Our Payment Plan option is with Klarna, this slits the cost of your booking across three months.

Please Note: final payment dates will be advised for every booking.
Please see the full Ticketing Terms & Conditions here, or contact us for more information.

FESTIVAL RULES OF ENTRY

Below are some of the key rules regarding entry to the festival.
Please check our full event Terms & Conditions here for further information, as these apply to all tickets to the event.

Entry & Re-Entry
Day ticket ticket holders cannot exit and re-enter the arena.
Those with camping tickets can access the campsite as many times as required.

Alcohol & Food
Campers aged 18 and over can bring in alcohol and food for their own use within the campsite. You may be asked of proof of age.

Weekend & Day Ticket Holders are not permitted to bring alcohol, food or drinks into the arena.

Alcohol is on sale at the event but you must be 18 or over to purchase.
Bring ID, you will be asked each time you buy a drink. It is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. Accepted forms of ID are a passport, driver’s license or anything with a PASS logo.

Drinking WaterFree drinking water is available throughout the site at every bar, and at every sanitation point.

No Glass
No glass is allowed in the arena or campsite. If you are bringing food, drink and cosmetics to the campsite, they must not be in glass bottles or containers. If you are bringing alcohol to the campsite make sure you bring cans or plastic - NO GLASS.
ALL glass items will be confiscated and destroyed.

ChairsWe do allow camping chairs into the event, however we ask that customers respect and adhere to guidance, markings and instruction as to where they are permitted to use chairs in the arena.
This is to preserve and enable easy movement for customers around the site, for access for emergency vehicles and to ensure everyone has the opportunity to sit and stand within good sightline of the stage.

FlagsFlags are permitted within the venue, at our discretion. If we feel that any flags in use may cause harm (such as in windy conditions) or offence we reserve the right to confiscate these for collection at the event of the event.
This policy is to protect our customers and to preserve views of the stage.

PROHIBITED ITEMS

We reserve the right to carry out security searches at the festival entrance and prohibited items will be confiscated. Confiscated items will be destroyed and therefore unavailable for collection on exit from the festival.

Travel

TRAVELLING BY CAR

From Manchester, drive south down the A34 and a short distance past the A537 Knutsford to Macclesfield Road. From Chester, travel east on the A537 and onto the A34. From Stoke on Trent travel north on the A34

There will be festival traffic signage directing you as you approach towards the festival.

TRAVELLING BY TRAIN OR PLANE

Nearest Rail stations are Macclesfield and Chelmsford which are both approximately 5 miles from the festival site.

The nearest airport is Manchester Airport which is approximately 10 miles away.

Both the train station and the airport are well served by taxis.

TRAVELLING BY COACH

Big Green Coach is our official and exclusive coach partner for Rewind North 2020.

Advice & FAQs

When will I receive my tickets?

Tickets will be received no later than 5 days before the event and you will be notified when they have been dispatched.

How do I add extras, like VIP, to my booking?

Our online 'Manage my booking service' is no longer in use. You can add extras to your booking by calling the Ticketmaster customer service number - 0333 321 9999 . To speak to a customer service representative, please select option 5, and then option 3 on the automated service, and they will be able to assist you.

Can I bring my own tent?
Yes, you can bring your own tent as long as you purchase a weekend camping ticket, we do also have pre-erected and Boutique accommodation options if you wish to upgrade.

Can I bring a gazebo?
You are permitted to bring an additional 3x3 structure per booking, however this is at our discretion and should we feel that any party is occupying a inappropriate amount of space we may ask for additional structures to be removed or relocated.

Will there be cash machines?
Yes, we have cash machines on site, and all of our bars accept cards and contactless payments.

Is there a mobile phone reception?
Mobile reception is generally good but a large number of people on site could have an adverse effect on the connection. It's a good idea to pick a meeting point with your group when you first arrive.

Can I charge my phone?
Yes, you will be able to purchase charging products at the event.

Are animals allowed on site?
No, we do not allow animals on site with the exception of guide dogs.

Can I camp for one night?
You can camp for up to 3 nights (Fri-Sun inclusive), however, if you choose to only camp for one or two nights, you still require a full weekend camping ticket.

Can I park by my tent?
No, we do not permit vehicles in the campsite.

Why do you have ticket tiers?
By having ticket tiers, it enables us to change the price for loyal customers who choose to book early. These tickets are exactly the same, but better value when bought earlier.
Each tier has an allocated number of tickets, therefore once they are gone, we progress to the next tier.

Will I be searched going in to the campsite or arena?For the safety of all of our customers and staff, we reserve the right to search all customers and staff coming to the event. This is to ensure that the event remains a safe and enjoyable place for all.
Searches are subject to your consent, however they are a condition of entry.

Why do you have booking fees?Booking fees are added on to each ticket to cover Ticketmaster's costs to provide the ticketing service for the event you are attending, these costs will include, but are not limited to, running their website and customer service lines, platform development, staff wages and running the box office onsite at the event you will be attending.

Will there be Family Camping at Rewind 2020?Yes, there will be a designated area of the campsite in 2020 specifically for families with children and youths.

Advice & Wellbeing

Terms and conditions
Please click HERE for our full terms and conditions.

Age restrictions

We welcome people of all ages to Rewind and want to share the fun with all the family but anyone aged 17 or under must be accompanied by a guardian who is 21 or over. Guardianship forms can be completed before arriving (these will be emailed to all customers who purchased youth or child tickets). These can be exchanged at our Welfare facility for a specific wristband, so your youth or child can be identified if you become separated and contacted at all times. These forms will also be available from Welfare to be filled in on the day.

Please remember to bring identification to the festival if you appear under 18 and are coming to the festival without an over 21 year old, otherwise you may be denied entry to the event. Acceptable forms of identification are BLine cards, passports, driving licences and Citizenship cards.

Camping at Rewind

Our campsite pitches aren't allocated - so as they say, it's first come, first served! We have room for all of you but the earlier you get there the better. We do have to fit everyone in our campsite, so please try to be fair and pitch your tents appropriately, so everyone can have their fair share of space.

We do allow additional structures (besides your tent) but these are limited to a maximum of 3x3m per party and you may be asked to remove these if we feel that they are an obstruction or a health and safety risk, for example, in high winds.

Please do not camp in our fire lanes, they are lovingly mown by our festival team, to make sure that we keep your camping experience as safe as possible.

Info & welfare points

There is security on site 24 hours a day throughout the festival, as well as a presence from Police Scotland to make sure everything runs as safely as possible. If you or someone around you needs help, they’ll be readily available.

There are Welfare, First Aid and Info points across the festival, all of which are signposted. It is recommended that you familiarise yourself with the site map at the end of this guide in case of an emergency. On hand if you want quiet space, a place to baby change and breastfeed, time to chill, need to find a friend or want to know where things are or when your favourite act is on stage then pop in and see the friendly team, located in the Village Green.

We have also have brand new information points located in the general campsite and campervan areas, with staff there to answer your questions and help you to find the facilities you need.

Valuables

We know it's nice to bring all your home comforts, phones, tablets, house keys - but are they really all necessary?
Keep valuables to a minimum and please don't leave them unattended during the festival. We have Locker facilities at each of our sites, so you can store your belongings safely throughout the event if you feel you need to bring them with you.

Gas & cooking

We are happy for you to bring a gas stove as long as the canister is under 600g. You can bring more than one, but please store them carefully and ensure that any and all gas stoves are completely turned off and dismantled whenever unattended or while you sleep. Cooking inside tents is not safe, can lead to fire safety issues and carbon monoxide can kill; please ensure you cook outside your tents.

Following advice from our fire safety team, BBQs are not permitted at Rewind Festival this year.

Festival essentials

Whether you've been to every Rewind or this is your first time, here's a handy list of essentials that we think are festival must haves ...

- Your ticket or e-ticket

- ID

- Waterproofs and lots of layers of clothing

- Fancy dress!

- Something tartan ...

- Sunscreen

- Refillable bottle

- Quality tent and camping gear (we love a pillow!)

- Wellies, boots or footwear to keep you dancing

- Medications

- Tissues

- Head torch or lantern

- Warm socks!

- Sunglasses and a hat!

- Chargers

- A bumbag or money-belt

- Bin bags (for your dirty socks!)

- Some cash

- Hand sanitiser

Money on site

We have ATMs available on site, so you can withdraw cash. We also use card payment machines across the site in most bars - but some food or markets stalls may only accept cash.

Getting cash machines set up in the middle of a field is not easy to do, therefore there is a charge to use this facility on site - so consider bringing some cash with you before you arrive.

Dress sense

Make sure you bring enough clothes and footwear for all weathers. Even on sunny days, the evenings can be cold. Watch out for sunburn (even on a cloudy day!) and if it is a rainy weekend, be sure to bring some waterproofs to make sure you stay warm and dry.

Stay hydrated

When you're in an 80s dream and out of our normal routine, it's important to eat, stay hydrated and try to get some rest - that way, you can party on. Our Unwind area is the perfect place to take a time out.

Pace yourself

With alcohol or anything else that you consume over the weekend (that goes for Churros too!). Try to avoid getting too intoxicated in unfamiliar situations. You can lose control or make risky decisions. Alcohol and other drugs can impair your judgement.

Our PA scheme means you are able to bring a personal assistant who gets free entry to the event to assist you. This is only available when you purchase an adult ticket. Unfortunately children with disabilities do not qualify for the PA scheme as they would not be able to attend on their own if they were not disabled.

How do I submit my application?

On our Access page you can apply via one of three options:

Download a PDF form, fill out and to access.scotland@rewindfestival.com

If your application is declined you will be given a reason via email. You can always speak to our customer service team who can help if you think it should have been approved and they can review your application.

Can I get a refund on my ticket if my application is declined?

Yes, if your application is declined you will be entitled to apply for a refund via our customer service team. You can email them on: access.north@rewindfestival.com

When do applications close?

Applications will close on the 5th of June 2020.

How long do I wait to find out if my application has been successful?

Once you have submitted your form, our access team will endeavour to be in contact with you within 5 working days.

What happens once my application is accepted?

If your application is successful you will be notified by email. An accessible information park will then be sent out to you in advance of the event.

I have special dietary requirements, what are your rules on bringing in your own food?

The festival does not allow customers to bring in their own food and drink to the main arena, however, you are more than welcome to take this it to the campsite. If you have special dietary requirements please contact the Accessible Team who can advise you.

I sometimes need to be in quiet areas, is there anywhere in the festival that I can go?

Rewind has a dedicated Welfare team and area set up in the main arena. If you need any help or to go somewhere quiet you can visit the welfare team.

I can't stand up for very long, is there places to sit?

If you need to sit down, we have a number of venues with some seating and a number of picnic benches around the whole festival site.