Consumer feedback about St David's South Austin Medical Center

I delivered my twins at St. David’s South. From arrival to discharge, my experience was incredible! I came in through emergency at 1:45a to a warm and welcoming emergency room staff. I was assessed quickly and taken to labor and delivery. My twins were delivered via c-section soon after my arrival and prep. Everything was explained to me and my husband and my mind was always put at ease. I stayed in the incredible post partum wing and was well taken care of for our entire four day stay.

I can’t sing the praises of this incredible staff enough. Nor could any visitor that came by to meet the babies. Each encounter with staff members, whether nurses, doctors to cleaning staff was always enjoyable and again helped to keep my mind at ease. As new parents to preemie twins, our entire experience st St. David’s South was beyond compare.

This is my go to hospital. Been here twice. Once for me and once for my daughter.I was in and out of ER on both visits. Came here tonight for my daughters knee. Cecil took xrays. He is very kind and knows how to handle children. He made sure my daughter was comfortable. Mark was also awesome.Made us laugh. Which we needed. Susan on registration was kind and made paperwork easy and fast.

My husband went to St. David's because he had severe stomach pain. It was not busy when we arrived at 2pm. We initially received prompt attention at triage. They drew blood and did the intake. About an hour later we were escorted to a bed in the hallway. We stayed in the hallway for 6 hours. During this time my husband was taken to a do CT scan. They gave him some pain medication. Two of the nurses were really nice and caring. Being in the hallway wasn't fun but it was better than what was to come. One of the nurses told us the scan came back and it turned out my husband had appendicitis. I expected them to operate immediately. A few hours later we met the very skilled surgeon, Dr. Chowdery, who said there was a skeleton crew at night and it would be better to do surgery in the morning. At this point my husband is in excruciating pain. The staff went home and it was like a ghost town. We asked for a room because we had been there for 6 hours and I wasn't sleeping in a chair that I have to move everytime someone has to use the restroom. That was another frustrating issue. They had no accommodations for family members. When we finally we given a "room" we were placed in a conference room that was converted into a sick bay. There were easily 30 people in this room. We were right next to the door. They finally turned the lights off at 11pm or 12am. The nurse that was assigned to us was really tired and seem annoyed we showed up. She also was a new grad. Only because I'm observant I felt compelled to ask her how long she had been a nurse. 4 months. She just graduated. I asked her if she liked being a nurse. She said sometimes. Great the nurse taking care of my husband hates her job. Well it showed. She NEVER checked on us. I asked her for a reclining chair that are found all over the hospital and she said she might be able to get one. After 1 hour went by and not seeing her call for anything or leave the room I gave up hope. She and the majority of the nurse sat at the makeshift nurses station and talked and watched Netflix. I had to sleep with my husband in the hospital bed because I have back problems from a car accident. A car accident that first introduced me to St. David's. I had great experience when I went to the ER. This is why I recommended to my husband we should go there. Boy I was wrong! It was very cramped having two people sleep on a hospital bed. While I was asleep my husband somehow got up by himself and walked himself to the bathroom outside of the room down the hall with his I.V. He said no one offered to assist him even though our nurse was 4 feet away. I had to ask her several times to give my husband pain medicine. Eventually she brought morphine. He slept for about an hour and then woke up in tremendous pain. At that point no medicine even helped with the pain. Pain meds were scarce and we had to wait hours to get it. We waited 19 hours to get a procedure that takes 30 to 45 minutes to complete. We spent 24 hours at this hospital. Yes, I'm happy we had a great surgeon. The staff that worked in the OR were excellent. We were very pleased with their skill at operating, their professionalism and their communication. I wish we didn't have to endure 22 hours of waiting and watching my husband suffer. I really wish we could have gotten a private room. Many people mentioned to me there was a lot of construction. I guess that's why there were not any rooms. The worst part about this experience was the night nurses. They were rude, loud and very uncaring. Because of all the chit chatting, doors slamming and overall poor accommodations I managed to squeak in 3 hours of sleep during the 9 hour wait in the conference room. The only reason I'm giving this review 2 stars instead of the required 1 star is because of Dr. Chowdery and the OR staff. They made this hospital bearable.They were a Godsend. We will probably only go back for the follow up and be done with St. David's. My husband actually told me he received better care in Iraq when he was deployed. This was an overall disappointing experience.

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