How do I return an Item?

If you are not completely satisfied with your purchase, please send it back to us in its original condition within 30 days. The garment(s) must be returned with all original tags and packaging. Please indicate on your Invoice whether it is an exchange or a refund. Upon receipt of and examination we will exchange the item and dispatch the very same day or we will issue a full refund to the value of the item(s). Please note that goods must be returned and have arrived at Head Office within 30 days.

Blue Inc will not be able to refund any delivery charges. Due to this, we recommend returning any goods to your nearest store. We recommend any returns made by mail are sent recorded delivery to ensure it arrives safely and correctly. It is the customer's responsibility to ensure the package is sent to us. Exchanges and refunds are not available on underwear due to hygiene reasons, except where the item is faulty.

All of our items are inspected before dispatch, however should you receive a faulty of incorrect item, please send it back to us with the attached invoice. All items are checked when returned and if we find that your product is faulty then we will return you the full cost, including delivery charges. If you have any issues with returning your item please contact us quoting your reference number, name and product purchased. Please also add your reason for return and whether you require an exchange or refund. We will advise you on how to proceed with your return.