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The snag came in the next step when I tried to run the OTL fix: the machine locked up again in much the same way that it did last week (in one of our first cleanup sessions). The cursor's response to the mouse was the only sign of life, so I had to pull the plug to reboot.

Please don't worry, you can do it in the different way. Instead of the one nonworking step with OTL script, you will need to run three other...

Step 1.TFC (Temp File Cleaner)

Please download TFC.exe...by Old Timer. Save it to your desktop. Print these instructions. Save any unsaved work. TFC will close ALL open programs... including your browser!

Double click on TFC.exe to run it.TFC will begin cleaning up the "temp" files... it may take only a few seconds or it could be several minutes, depending on the amount of temp files found.

If prompted to reboot... click Yes.

! Important ! If TFC prompts you to reboot, please do so immediately, before proceeding to any other steps or other use of your computer.

Step 2.Create a new, clean System Restore point

Create a new, clean System Restore Point which you can use in case of future system problems:

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