184 Customer Ratings

36 Customer Reviews

Every employee I met was very friendly and helpful. I was less than thrilled about moving all of my stuff into storage, but they made the process very easy and I had no problems.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Leigh

Louisville, KY

July 23, 2015

I would have liked air conditioned units.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By David

Louisville, KY

June 27, 2015

A 10 x 15 was not available

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Kenneth

Louisville, KY

June 23, 2015

Just ended my fourth rental. Great service and storage. I'll be back when in the need.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Amanda

Louisville, KY

April 29, 2015

Office worker was nice. Got me in and out in less than 30 minutes

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Constance

Floyds Knobs, IN

April 28, 2015

Well-run facility. Easy to use. Thanks!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Michael

Saint Matthews, KY

April 23, 2015

The young lady that works in there is awesome . An absolute delight to interact with. The fella is thorough and knowledgeable but abrasive. That young lady is an asset and should be recognized as such IMO.

Hello- Tiffany was awesome ! She had my paperwork set out and organized when I arrived. She showed me the unit and even had to shovel 9 " of snow out of the doorway for us. Two other storage places were closed that day because of the snow . She was Very nice and professional. Great experience.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Bryan

Louisville, KY

January 23, 2015

People and service were great

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Justin

Louisville, KY

December 30, 2014

Very informative and professional

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

1.0 out of 5 stars

By Andrew

Venice, FL

November 23, 2014

Bad experience

Staff

1.2

Cleanliness

1.0

Expectations

1.0

Satisfaction

1.0

Recommend

1.0

5.0 out of 5 stars

By Brian

Lou, KY

October 23, 2014

Above and beyond expectations. I was actually sad to leave well everything but the bill :)

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

2.8 out of 5 stars

By Anonymous

Lou, KY

September 25, 2014

Management changes too often, and when management does change the difference in policies and management style creates a less than cohesive atmosphere which puts the company, and not the customer, first.

Staff

2.5

Cleanliness

3.7

Expectations

3.0

Satisfaction

3.0

Recommend

2.0

3.1 out of 5 stars

By Nick

Louisville, KY

September 6, 2014

I have had a great experience with Uncle Bob's storage until today. I had a billing issues and the associate I spoke to made it clear in no uncertain terms that there was nothing he would do to help.

Staff

3.3

Cleanliness

5.0

Expectations

2.0

Satisfaction

2.0

Recommend

3.0

5.0 out of 5 stars

By Joan

Louisville, KY

August 27, 2014

It had been awhile since our family used an off-site storage unit. I was very impressed by the friendliness of the staff and how courteous, knowledgeable and accommodating everyone has been as well as the maintenance and cleanliness of the storage units and grounds. If I visit late at night or the early hours of the morning, I always feel safe. I have recommended your company to family and friends. Thank you for the wonderful service you provide!

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By David

Louisville, KY

August 27, 2014

Was treated very nicely while delivering what was promised

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Junius

Lou, KY

August 25, 2014

Very professional staff !!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Paul

Louisville, KY

August 23, 2014

No, good experience!

Staff

3.8

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Richard

Louisville, KY

July 28, 2014

I appreciated how helpful the employee was when I first came to Uncle Bob's. I wish I could remember her name because she was very sensitive to my situation (going through a divorce) & was extremely helpful to me & my father. We were notified one day w/ a call about my unit not being locked correctly after we had been in it. I would most definitely use UB again & have already recommended it to 2 friends!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.8 out of 5 stars

By Phil

Louisville, KY

July 23, 2014

Easy access. Easy to use.

Staff

3.5

Cleanliness

3.7

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Barbara

Louisville, KY

July 5, 2014

I felt confident that my property was safe and that I would be safe while using this facility to store And retrieve my property as I needed

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Dwayne

Louisville, KY

June 10, 2014

I see the app has been overhauled. Let's hope it is easier to use Last interface was clunky

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Anna

Louisville, KY

May 29, 2014

Have used other storage which had dirt, debris, and spider webs!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Jerome

Louisville, KY

May 21, 2014

Everyone & property is excellent. Very satisfied.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Leonard

Louisville, KY

March 26, 2014

I have already recommended Uncle Bob's to several people because of the quality of facilities and support.

Staff

4.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Dee Ann

Louisville, KY

March 5, 2014

No. Exceptional and outstanding sum things up so far. Keep up the great work!!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By D. Kris

Louisville, KY

March 4, 2014

I appreciate the efficiency of the staff at Uncle Bob's. And, when I forgot my pass word to pay on-line ~ the process was sooooo easy to take care of and I appreciate that so much.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Clifford

Louisville, KY

March 1, 2014

I think for auto pay there should be a discount like my phone for instance!

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Drew

Louisville, KY

January 24, 2014

Thank you for your professionalism and you have a great facility that really served our needs over the years.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Louis Jene

Louisville, KY

December 18, 2013

Everyone that I have come in contact with has been very helpful, and pleasant making my experience a great one.
What was going to be a "short term" 3-6 months storage, has turned out to be approximately 1 year or longer. I'm still pleased with the excellent customer service I receive.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Karen

Louisville, KY

November 24, 2013

My experience was excellent. Bob was gracious and knowledgeable. I would recommend your facility to any of my friends. Definitely one of the positive experiences!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Judy

Louisville, KY

October 31, 2013

Everything was great!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Wayne

Louisville, KY

October 18, 2013

Mary is very friendly and knowledgeable. Pleasure.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Terri

Cincinnati, OH

September 25, 2013

Great experience, would definitely use again.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Linda

Louisville, KY

September 23, 2013

Bob went above and beyond to help me. I am disabled, and appreciated so much his consideration, and willingness to help on several occasions. I will always recommend this storage - I have only positive things to say about the staff and the site. Both are excellent!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

24 Hour Access

Even when our office is closed, you can access your space! This store offers 24 hour access. You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Louisville

It's fun to hit the slopes of Kentucky during the winter, but your skis and snowboard need a place to stay the rest of the year. Uncle Bob's Self Storage of Louisville provides an affordable storage option for all your winter gear. We offer a wide selection of storage units in a variety of sizes up to 300 square feet. Don't forget to ask about using our free moving truck to transport your belongings to our facility. We're located on Browns Lane near the Henry Waterson Expressway (Interstate 264) interchange.

Serving the Communities of:

Cambridge, Houston Acres and Hurstbourne Acres
40220, 40205, 40222

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!