Cannot save interaction without subcategory

When entering an interaction, if you enter a category, a subcategory is required. If you do not enter a subcategory, you will receive the error: Required field missing: Subcategory. However, you may not have any subcategories in the dropdown.

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You will need to add an interaction subcategory.

Go to Marketing and Communications > Interaction Categories and Subcategories, then click on the category used on the interaction.

Click Add to add your subcategory, enter a name, then click Save.

Then go back to the constituent record and enter the interaction and choose the category and subcategory from the dropdowns.

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