Services for Senior Living and Long-Term Care

Devon Hill Associates has had extensive experience working with Retirement and Assisted Living Communities and Nursing Homes.

Specialized Services

Mystery shopping

Marketing, sales and pricing assessments

Communication audits

Devon Hill’s mystery shopping services consist of:

Telephone calls to inquire about services and to schedule tours

On-site visits — Both scheduled and walk-in visits

Why Use Our Specialized Services for Senior Living and Long-Term Care?

In today’s competitive environment, a beautiful facility in a good location may not be enough. Senior living and long-term care companies must have energetic, enthusiastic, motivated, well-trained and highly skilled sales and marketing staff who leave no stone unturned when prospecting, presenting and closing.

The detailed analysis and comprehensive reports provided by Devon Hill Associates’ consultants and mystery shoppers help owners and providers solve sales, marketing and public relations problems that lead to underperformance and loss of competitiveness.

“In every project you completed for us, your detailed and thorough reports have helped us to see ourselves more clearly through the eyes of prospective customers. In fact, the feedback and information in your reports have often been a catalyst for increasing our occupancy. ”