You may be unable to use connected GPS with Fitbit Blaze. For the latest list of devices that support the connected GPS feature, visit www.fitbit.com/devices. Fitbit frequently adds support for new devices, so if yours isn't listed check back soon.

5.0+

You may be unable to sync your Fitbit device or use call, text, and calendar notifications.

5.0+

Syncing options may be missing. In the Fitbit app, tap Account () > Help > Contact Customer Support and mention in the body of the email that you don't see syncing options on your supported device.

5.0+

Turn on the Always Connected option in your device settings to improve the Bluetooth connection with your phone. Note that turning on this feature may cause the battery on your device to drain more quickly than normal.

5.0+

Known issues (specific Android devices)

Device

Known Issue

OS

Motorola and Nexus devices

Using all-day sync may cause rapid battery drain on your Fitbit device and mobile device. We recommend disabling this setting. Nexus devices may need to be restarted after installing a new version of the Fitbit app for Android.

This device does not allow you to send logs from the Fitbit app to Fitbit Customer Support.

Samsung S5 and S6, Samsung Note 5

You may be unable to use music control with Fitbit Blaze.

HTC One M7, M8, M9

You may be unable to receive encrypted call, text, or calendar notifications. For more information about encryption, see My Fitbit device isn't receiving notifications from my phone. If you have a Fitbit Charge, you won't be able to sync after a firmware update. Set up your device again using a computer and update the firmware.

5.0+

Sony Xperia Z and Z1

You may not be able to sync if you have both Bluetooth and Wi-FI turned on.