I'm in FastNet Classic, why doesn't my online payment go through?

Last Updated: 01 Dec 2016

There are a few reasons an online payment you are trying to make won’t go through. Please check the following carefully.

If you are making a One-Off Payment online, make sure you have entered the account number of your payee correctly, with all the correct bank, branch, account and suffix details and the right number of account digits in each box. (ie 12 1234 1234567 00).

Then ensure you have selected the correct account from which to pay. You will not be able to make an online payment if the payment results in a negative available balance in the account you’ve selected. To select the right account, click on the arrow to the right of the From Account box, and choose an account from which to pay.

Make sure you have entered your correct FastNet Classic Password. The payment cannot proceed until you do this.

If all the payment details are correct, on the Are You Sure? screen, select Yes.

If you are making a Bill Payment, please ensure you select a date for the payment and a valid amount. Check the details carefully on the Are You Sure? screen, then select Yes if everything is correct and you wish to make the payment. For Automatic Payments, if there are insufficient funds in your account to cover the outgoing payment, ASB will attempt to debit your selected account several times over a 24 hour period.

This gives you time to deposit or transfer funds into the account to cover the outgoing Automatic Payment. After this period, the payment will fail to go through if there are insufficient funds in your account to cover it and this will incur a fee. To avoid this, you can set up for TXT or email Alerts, which will alert you if an Automatic Payment you’ve set up will fail for insufficient funds.