FAQs: General Information

I purchased the wrong course! Can I swap it for another?

Absolutely! We understand that mistakes happen. We would be happy to assist you with a course swap. Our site is equipped with a “Contact Us” option under “Resources” at the bottom of our home screen.

This will take you to our main Contact screen.

From here, you will have the option to check our FAQS, or select a method of contact. Further down the page, you will see an option for requesting a course swap!

Please fill out the information requested on the form, then click “Submit”. We can swap similar courses for the same number of hours free of charge! If you are requesting additional hours, fees may apply. You will be contacted to complete a request for any additional hours. Please allow 24 hours for the processing of your course swap.

Please also feel free to call us directly to complete a course swap. We can be reached Monday through Friday, 8AM-6PM Eastern, at 1-888-857-6920.