Adele hasn’t had the easiest of relationships with streaming music services. She refused to allow Spotify to stream 21 until long after its release, and didn’t sign up to Apple Music until the company did a U-turn on its initial plan not to pay royalties to artists during the three-month free trial. Apple changed its mind after Taylor Swiftwrote an open letter to Apple.

It’s been four years since Adele’s last album, 21, and her follow-up, 25, is scheduled for release on November 20.The singer-songwriter said she was sorry it had taken so long.

“[25] is about getting to know who I’ve become without realising,” Adele added. “And I’m so sorry it took so long, but you know, life happened.”