Buying Options

This adapted version of Collaborative Business Design for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, development and maintenance until decommissioning.

By understanding IT-driven business services and anchoring them in a service design statement (SDS), you will be able to accelerate the translation of the needs of the business to the delivery of IT-intensive business services.

Insight into the CBSD approach to deriving an SDS is therefore a practical and powerful tool to help you:

Promote a coherent design so that fundamental issues and requirements of needs are mapped, based on different perspectives between demand and supply;

Gain insight into the dynamics between stakeholders within an enterprise;

Reflect on and formulate a practical and realistic roadmap; and

Guide the development, build, programme management and maintenance of IT-driven business services.

CBSD complements existing frameworks such as TOGAF®, IT4IT, BiSL® Next and ITIL® by focusing on business architecture, a subject rarely discussed before designing an IT-intensive, complex business service.

This book is intended for anyone responsible for designing and implementing IT-driven services or involved in their operation. This includes:

Internal and external service providers, such as service managers, contract managers, bid managers, lead architects and requirement analysts;

Business, financial, sales, marketing and operations managers who are responsible for output and outcome;

Sales and product managers who need to present and improve service offerings;

About the authors

Brian Johnson has held a number of key leadership and strategic roles in government and private companies. He was a part of the UK government team that created the ITIL® approach. He has written a number of books on ITIL®, the software life cycle and the role of IT in business. When he isn’t working or writing, Brian’s passion is playing football.

Léon-Paul de Rouw studied technical management and organisation sociology. He worked for several years as a consultant and researcher in the private sector. Since 2003, he has been a programme manager with the central government in the Netherlands. He is responsible for all types of projects and programmes that focus on IT and business (outsourcing, implementation and change).

Currently, he is the project manager for a multi-million euro project on the nationwide implementation of IT-driven business services.

In general, his interests include policy development, innovation, design and implementation, and management, mostly in the field of IT. Because of this, in addition to his professional career, he also writes, teaches, consults and delivers workshops and masterclasses.

Léon-Paul’s previous books were primarily written for professionals in their field, including IT demand-supply and facilities management. The books have since been used by a number of institutions as guides and textbooks and have also been incoproated into postgraduate courses.