I am unable to empty my trash and therefore running out of

Customer Question

I am unable to empty my trash and therefore running out of space. I have been exporting videos and photos to my external drive to free up space on my macbook pro. As I export, I delete but then when I go to trash, it shows nothing in my trash-- no deleted files, so all my exporting of files (primarily photos and videos) are not making ANY dent in my harddrive available storage

Videos in the Photos library might be considered as Movies. If you have videos in Photos Library, backup them to external drive and delete them from your Photos. You will get more space by deleting videos.

I want you to download this application and run it --> https://www.omnigroup.com/more

This application will tell what file is taking up the space. Let me know the results please.

To do that, Close Photos. Then go to your home folder and open Pictures folder. You will find your Photos Library there. Just copy it to the external hard drive. Once it is copied successfully, you can delete the library from internal drive. Double check you copied it to external hard drive before deleting the copy from internal storage.

Then hold down Option key on your keyboard and open Photos. It will ask you to choose library or create new library. Select Choose Library and locate and select the photos library in the external hard drive. From now on, Photos will load and work directly from external hard drive.

If you see iPhoto Library in Pictures folder in your home folder, then make a backup to the drive and delete it as well. Empty the trash.