Welcome back to power talk Friday! I am so happy that Stacy Brown Randall is back here with us today! Stacy was with us a couple of weeks ago. She talked about organization and how to make your business more effective and gave us lots of tips and specific details. One of the things she talks about is how she coaches us and organizes our business into quads. We talked a little bit about the details last time but today we are going a little deeper into each of the quads. We are really going to pick apart Stacy’s advice on how we maximize and take control of our client’s experience.

Show Notes:

What does it mean to take control of your client’s experience?

What are the four quads for the four- quad strategy?

“What is it like to work with you?”

How should you look at the customer’s experience?

What is a “sticky” client experience and why should you strive to have it?

What are work touch points and why should you have them?

What four things come from having sticky clients?

What is a client’s experience?

Why should you unpack a client’s experience?

Why do you need a work output list?

Where do you build the relationship with the client?

What are the differences between a work touch-point and a personal touch-point?

What is buyer’s remorse?

How can you prevent clients from having buyer’s remorse?

What is a journey card and why is a journey card so important?

How can a journey card change the relationship between you and your client?

What Happens Next?

A Note From LuAnn

Excellence is a decision. Make no mistake about it—you become successful only when you decide to make it happen.

Amazing things occur when you establish core values and use them to lead your company, when you ensure the customer experience is nothing less than excellent, and when you take responsibility for implementing the systems that will guide the daily decisions for you and your employees.

Inspiration is not the same as action. When you decide to take action, I know you will have success, and I will support you every step of the way.

Never Miss an Opportunity

The right piece of advice can change everything.
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