NICE Introduces Situation Management Solution for Public Safety

Date: 2011-07-11

NICE Systems Ltd. has introduced NICE Situator for public safety. The solution builds on NICE’s leading Situation Management capabilities in the security sector to help public safety operations enhance emergency preparedness, improve situational awareness and streamline incident response.

Emergency communications centers and emergency operations centers (EOCs) need to be prepared for any situation, from active shooter incidents and hazardous chemical spills to severe weather outbreaks and other large-scale events. To manage situations effectively, center personnel and first responders need relevant, real-time information about what’s happening, where and when. They also need readily accessible response plans. Today, much of this information exists in silos making it difficult to “connect the dots.” Operating procedures documentation is often paper-based and real-time information sharing is challenging. NICE Situator unifies siloed systems into a Common Operating Picture, analyzing and correlating information and applying adaptive response plans, so everyone in the response chain knows what’s happening and what to do next.

Many different types of public safety operations can benefit from NICE Situator’s streamlined incident response capabilities. For example, in an EOC, a gunshot detection sensor integrated to NICE Situator could automatically trigger video from near-by cameras to pop up on an operator’s display, instructing the operator to dispatch the closest units based on their GIS locations, and simultaneously pushing video out to officers’ mobile devices. Bi-directional integration can position PTZ (Pan Tilt Zoom) cameras in response to the location of events, saving operator time and avoiding potential confusion.

Another example is the event of a chemical spill, when a telecommunicator in a 9-1-1 center could instantly open a CAD incident to dispatch a hazmat team, and get immediate access to a step-by-step response plan. With the ability to leverage both automated and operator-led actions, NICE Situator ensures fast resolution and recovery from an incident.