Store
Policies

SERVICE & WARRANTY DETAILS

Many of the products that Australian Direct sells are shipped directly from our suppliers / manufacturers premises.

It is the supplier / manufacturer of these products that handles all service and warranty related issues for their individual products not Australian Direct.

If the goods you have purchased cease to function as required within the warranty period, or need servicing, the appropriate place to contact is the manufacturer's / supplier's customer service centre. Generally, they will refer you to the closest service agent who can inspect, service, or diagnose and repair any faults that may be required in order to get your product back to perfect working order.

Contact details of the customer service centres are supplied with the goods - e.g. in the owner's manual/handbook, or warranty booklet.

If you did not receive this information with your order please contact us on 07 3123 4715 or email sales@australiandirect.com.au and we will arrange to have this information sent out for you.

Details of the warranty period on each item is included on the product detail page on our website.

In order for our Suppliers Service Departments to assist you quickly in the case of a claim, please have your original order or tax invoice number on hand when you call. If you do not have one please contact Australian Direct on (07) 3123 4715 and we will email you a copy if needed.

Please note that if you have ordered multiple items from our website, your order may arrive in separate deliveries on different days, as they may have originated from different suppliers or manufacturers.

RETURN POLICY

100% Satisfaction Guaranteed

If you are not satisfied with your purchase, please contact us on 07 3123 4715 within 14 days of receipt of the item. We will then issue a return authorisation (RMA) number which is valid for 7 days. You are required to send the goods back to the address provided, in as new condition, in its original packing and including all accessories, manuals and other documentation.

In the event that the unit has been returned for a refund, a replacement charge for any missing items will be deducted from the total refund amount. Any returned item that has been used or damaged may be rejected, and may result in an additional 15% handling fee.

Where a defective product is being returned for a replacement, the original item must first be returned before a replacement unit is dispatched.

The customer is responsible for return shipping. We do not refund shipping charges, insurance charges or lost returned packages. It is strongly recommended that you use a shipping service that has full tracking facilities.

What if some items are damaged when I received them?

All items that leave either our warehouse, or our suppliers / manufacturers premises are adequately packed and sent in good working condition. However, if you receive an item that has been damaged in transit, you must promptly contact Australian Direct and advise them of the situation within 72 hours of receipt of the item. We will assess the damage and issue a return authorisation (RMA) number (where applicable) endeavouring to ensure that there will be minimal inconvenience to you.

Upon receiving your order, you must inspect it to ensure all items are included. If there is any damage, please contact us on 07 3123 4715 within 72 hours of receipt of the item.

Keep all original packing materials and documentation including the delivery consignment note. If the goods are visibly damaged on receipt, please have the driver make a note on the shipper's consignment note and also take of photo of the damaged item/s.

Our Guarantee

All products carry manufacturer's warranties only valid throughout Australia. We also provide our own 14 day Guarantee where we will refund 100% of the item costs (excluding shipping costs).

Return Policy

100% Satisfaction Guaranteed

If you are not satisfied with your purchase, please contact us on 07 3123 4715 within 14 days of receipt of the item. We will then issue a return authorisation (RMA) number which is valid for 7 days. You are required to send the goods back to the address provided, in as new condition, in its original packing and including all accessories, manuals and other documentation.

In the event that the unit has been returned for a refund, a replacement charge for any missing items will be deducted from the total refund amount. Any returned item that has been used or damaged may be rejected, and may result in an additional 15% handling fee.

Where a defective product is being returned for a replacement, the original item must first be returned before a replacement unit is dispatched.

The customer is responsible for return shipping. We do not refund shipping charges, insurance charges or lost returned packages. It is strongly recommended that you use a shipping service that has full tracking facilities

Whether it be online or in-store - Australian Direct will beat any advertised price.

Simply provide us with a link to the current online price, or a copy of the current catalog showing an advertised price
(you can take a photo of the page with your phone) - then email it to us at sales@australiandirect.com.au
along with a list of the products you want to order.

Rest assured you will always get the best deal by shopping with us.

(Please note: Prices must be current from the advertised supplier and in stock at time of purchase.
Naturally, we will only match Australian Retailers prices and the Retailer must be authorised to sell the product with full warranty.)

Shipping

Shipping Policy

Please be aware that our products are often shipped from different locations. If you order two different items they may arrive in separate shipments.

Australian Direct is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.

Re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to Australian Direct due to incorrect delivery address or unsuccessful delivery.

Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery. It is of the utmost importance that we are provided with a contact telephone number for delivery purposes.

Delivery Destinations

Shipping costs are influenced by the size and weight of the product and your location. For some extremely remote locations Australian Direct reserve the right to charge additional shipping fees depending on customers location. On the rare occasion that this may occur, we will contact you directly and you will have the option to pay the additional shipping or cancel your transaction.

If you live in a Rural Area,N.T, W.A or Tasmania delays can occur due to a variety of factors out of our control please try to understand this.

Shipping Times

Items are generally dispatched within 2-3 business days after payment is cleared, unless otherwise notified. The usual delivery time once your order has been shipped is 3-7 days to most metropolitan areas but has taken up to two weeks for regional areas. Once an order is shipped any tracking information is usually provided via email. It is the Buyers responsibility to provide a correct delivery address, and ensure someone is available to accept delivery, Re-Deliveries will not be provided.

Please call us if you have any special needs. Items are not for pick-up except for special cases please call us if you have an inquiry on pick-ups.