Check-in options at a glance

For connecting flightsYou can also check in for your connecting flight at the same time. You will receive that boarding pass at the Check-in machine too. Your baggage, which you can check in easily and without having to wait at one of the baggage drop-off counters, will of course be transported to your final destination.

For groups (1-4 people)Up to four people can check in together for a flight in the same class at a Check-in machine and select adjoining seats. The process is simple and there is a step-by-step explanation on the screen. Naturally your travel companions can also change their seat, check in baggage or have miles credited (where applicable).

For the return flight If your return flight takes place within 24 hours on the same calendar day, you may check in for the outbound as well as for the return flight. In this case you may only travel with carry-on baggage.

OnlineIf you have checked in online as a holder of an etix®, but have not been able to print out your boarding pass, you can print out your boarding pass yourself at a Check-in machine once you arrive at the airport.

By mobile phoneOnce you have checked in by mobile phone via the mobile Lufthansa portal (mobile.lufthansa.com), you can either have your boarding pass sent directly to your mobile phone or print it out at the Check-in machine.

Subsequent changes

Change of seat or the number of items of baggageChange your details, even if you have already checked in. To do so, simply place your boarding pass or mobile phone barcode-side down on the machine’s scanner.

Change of bookingIf you have a rebookable ticket you may change your flight while checking in. If you are already checked-in, it is also possible to change your booking without problem. All you have to do is place your boarding pass or your mobile phone barcode-side down on the machine’s scanner. Then select your desired departure time from the list of flights displayed. Should you select a flight that is already fully booked, you can request a place on the wait list.

Check-in with baggage

Free baggage allowanceYou can check in your baggage at the machine until you reach the limit of your free baggage allowance. If you are travelling in a group you may combine the individual free baggage allowances.

Baggage check-inChecking in with baggage is possible at any airport that has Check-in machines. You will either automatically be asked to check in your baggage or, at the end of the check-in process, directed to the nearest baggage drop-off counter.

Using your Miles & More card at Check-in machines

Mileage creditIf you provided your Miles & More card number when you booked, miles will be automatically credited to your account. If the number was not registered, you have the option of entering your Miles & More card number during the check-in process.

New Miles & More cardRetroactive mileage credits are possible online at www.miles-and-more.com or via your Miles & More Service Centre.

Forgotten Miles & More cardRetroactive mileage credits are possible online at www.miles-and-more.com or via your Miles & More Service Centre.

Help at the Check-in machines

There may be a number of reasons why you cannot check in at the Check-in machine.

The magnetic strip on your card or your paper ticket could not be read.Please contact one of our check-in counters where someone will be able to help you immediately.

You are checking in too late for your booked flight.If you are in possession of a rebookable ticket you may change your flight. If not, please contact one of our ticket counters, where somebody will be able to help you immediately.

There is no booking in your name.Please contact one of our ticket counters, where somebody will be able to help you immediately.

You have been referred to a Check-in counter.This measure is intended purely as a personal service. Possible reasons for it may be: you are travelling with an animal or a message has been left for you at the counter.