The patch to address incompatibility issues with Office 2016 has been installed. However, the incompatibility issue still exists. The vendor has been engaged.

Event Start:

08/13/2017 03:00 AM

Event End:

08/13/2017 12:00 PM

Event Update From: 08/08/2017 04:10 PM

Title:

RightFax Incompatibility with Office 2016 to be addressed on Sunday, August 13th

Summary of Work:

To address an Office 2016 incompability issue, a RightFax patch will be installed on Sunday, August 13, 2017, immediately following the AITS production Windows maintenance. The patch installation is expected to be completed by 12:00 PM at which time RightFax operations will be restored to normal and the Office 2016 incompatibility issue addressed.
Users of the RightFax Print to Fax Print Driver and/or RightFax FaxUtil will need to download and install the new client prior to Sunday, August 13, 2017.

Event Start:

08/13/2017 03:00 AM

Event End:

08/13/2017 12:00 PM

Event Update From: 05/23/2017 04:15 PM

Title:

RightFax incompatible with Office 2016

Summary of Work:

Patch has been tested. Before being implemented, client upgrade needed. Client uninstall/install script in development. Implementation into Production anticipated mid-June.

Event Start:

03/14/2017 09:55 AM

Event End:

Event Update From: 05/15/2017 09:56 AM

Title:

RightFax/Office 2016 incompatibility update

Summary of Work:

Testing of the patch is still ongoing. Deployment into the production environment will be held until after May 19 and the end of "no change".

Event Start:

03/14/2017 09:55 AM

Event End:

Event Update From: 04/19/2017 10:06 AM

Title:

RightFax/Office 2016 incompatibility work in progress

Summary of Work:

The patch to address RightFax/Office 2016 incompatibility has been identified. Patch installation and testing is in progress. Anticipated release to the production environment is expected mid-May.

Event Start:

03/14/2017 09:55 AM

Event End:

Original Event From: 03/09/2017 03:53 PM

Title:

RightFax incompatible with Office 2016

Summary of Work:

Impacted Audience:

All RightFax Users with Office 2016

Impact of Work:

The current version of RightFax is incompatible with Office 2016. As a result, Office 2016 users are unable to send faxes formatted as Office 2016 files. The RightFax vendor has been contacted and efforts are underway to obtain a patch. As standard practice, once a patch is provided by the vendor, it will be thoroughly tested before introducing into the production environment. The patch and testing is expected to be completed by the end of March. For more information, including how to address in the interim, please see https://answers.uillinois.edu/illinois/page.php?id=71668.