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Special character in organization name results in profiles failing to install

This document (7011697) is provided subject to the disclaimer at the end of this document.

Environment

Novell ZENworks Mobile Management 2.6.1

Situation

Devices do not receive email.

Devices do only receive the MDM but no other
profile.

An error message invalid
profile keeps getting logged.

Resolution

A fix for this issue is included in ZENworks Mobile Management 2.7,
see the Server Release Notes in online documentation for more information on
this version.

Workaround:
Rename the organization to not include special characters.

Cause

ZMM has been configured to include a special character like ä in the organization
name.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented "AS IS" WITHOUT WARRANTY OF ANY KIND.