FAQ

TWIN STRANGERS SEARCH

How do I find my Twin Stranger?

A: Firstly, upload a passport style image of your face (looking straight in the camera), then complete your registration by selecting your country , gender, username, password and email address (which we will only use to communicate with you ). Once this step has been completed you can buy AI search credits for less than 50 cents each. Upon sucessfull payment your primary profile image is automatically submitted for analysis and is compared to up-to two million other user profiles instantly. Your best 100+ results are dropped into your AI search folder for you to enjoy.

Uploading a different image and searching again will reveal even more matches.

Once you discover someone that looks like you, you can take it further by adding them to your "My Twins" folder and alerting them (starring) of your interest to connect.

It’s useful to note that after you sign-up you can upload an additional five photographs to your profile gallery to help your twin to compare their face to yours.

How long does it take to find my Twin Stranger?

A: Using TWINSTRANGERS.COM is one of the best and quickest ways to find your TwinStranger. With thousands registering every week you have the best chance to find him/her here. Even if you don't at first find anyone who is your "exact" facial twin, the fact that more and more people are signing up means that your facial twin may discover you. We have had countless matches on TS to date. Check out our facebook page to see the latest Twin Stranger pairing. Remember, the more pictures you have in your profile gallery the easier it will be for your Twin Stranger to find you AND for you to know that your Twin Stranger is a perfect match!

Is there anything I can do to speed up the process of finding my Twin Stranger?

A: Yes! Make sure we can see you clearly in your photographs. Your Twin Stranger will never be able to find you if your picture is too dark, blurry, taken from a weird angle, has a filter or features you pulling a face, or has other people in it. (check out our video on this).

You can upload 5 photographs into your gallery, however your first image only is used for AI comparison. Make sure that your first image is with a straight face taken from directly in front of you (not above or below). Please do not hide your face with sunglasses, hats or scarves either- every inch of your face is important to be visible especially for AI search.

One final thing that you can do is to spread the word. The more people you tell about TS the more chance your twin stranger or their friend signs-up and discovers you!

How can I change my profile picture?

A: Login to your account. Click on 'My Profile'. In the 'upload your images section' click on the first box. An upload option will appear. Note: Your profile image, the first image you upload into your image gallery is the most important as it is the image our AI software uses in its analysis.

How do I connect with a person I think is my Twin Stranger?

A: If you think you have found a Twin Stranger and would like to talk to them, click on the ‘connect’ button (The 'connect' button appears after you have 'starred' someone in your 'My Twins' folder). If they too click on the 'connect' button both your email addresses will be revealed to each other. Send them an email and who knows where it could lead...

What if they don't want to talk with me?

A: Sometimes some Twin Strangers are happy to just see a photo of you. This makes us sad too :( Don’t worry though! it’s said we have seven Twin Strangers alive in the world so hopefully there is one out there that would like to connect.

SIGNING-UP

Why won’t my pictures upload?

A: If you’re having trouble with your photographs we have some specifications we need for your images, particularly the size (UNDER 2MBs). See the instructional guide here: https://youtu.be/xW56BHnE3ik

SIGNING-IN

I forgot my password.

A: If you forget your password click on the ‘forgotten password?’ link underneath LOGIN on the sign-in page. You will receive an email with instructions on how to reset your password.

I forgot my username.

A: Don't worry, you can also sign in with the email address you registered your account with too. You will then see your username in the top left beside your profile photo.

I forgot my email address I signed up with, can you help me?

A: If you have forgotten both your username and email address used with this account you will have to re-register.

MEMBERSHIP, ORDER PAYMENT & SECURITY

How much does Twin Strangers membership cost?

Membership is FREE...! There is no charge whatsoever for uploading your image and registering. You do not have to purchase any AI credits. By uploading your image and registering, other users can find you.

What method of payment do you accept for the AI scanning service?

A: We accept Visa, MasterCard and American Express. We also accept payment through Paypal.

Is Twin Strangers safe?

A: All connections to our website are encrypted using SSL to ensure your privacy and data security. We do NOT store any credit card details and all credit/debit card processing is done over encrypted SSL connections to a financially regulated payment gateway. We use Stripe as our preferred payment gateway provider ensuring that all credit/debit transactions are safe and secure.

SAYING GOODBYE

How do I delete my account?

A: We will be sorry to see you go, however you can delete your account at any time. Simply login to your profile and click on MY ACCOUNT along the top. Follow the instructions. NOTE: All information will be permanently deleted. There is no undo.

Why has my account been removed?

A: The purpose of Twinstrangers.com is to find human doppelgangers anywhere in the world. We are not looking for the doppelganger of a cat, a hand, a devil, a cup of tea or anything else that is not a human face. If your profile photos do not contain a human face, your account will be removed. Accounts with explicit content will also be removed. You will not be notified and you will not receive any refund.

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