Manchester care home rated Inadequate

Urmston Manor in Trafford, Greater Manchester has been rated Inadequate by the CQC.

The home, which provides care for up to 24 older people including those living with dementia, was inspected in June.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

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“The service did not have adequate oversight … and had failed to ensure timely action was taken in relation to serious concerns identified in a fire risk assessment. I find this worrying.

“The home did not employ an activities co-ordinator, and there was no dedicated time provided to staff to support activities. There was a mixed response from people when we asked them if they had enough to keep them occupied – the manager told us they recognised the provision of activities was an area that required further attention.

“We saw that staff kept accurate records of the medicines they administered. However, we found known concerns in relation to people’s medicines were not always acted upon promptly. For example, one person had run out of an evening dose of pain relief due to a change in their prescription, and had not received their prescribed evening dose for a period of five days. This is not acceptable.”

Breaches of five regulations in relation to safe care and treatment, person centred care, good governance, recruitment, training and premises and equipment were found.