How Do I Search for an Order?

Overview

To look up an order record or find a customer, click Order Search from SpringBoard’s Store Home. A search box will be revealed directly below where you clicked. Enter your search criteria and press Enter / Return to find the transaction.

You can search using:

An order reference number (e.g. JUL120112-7119-41114)

A subscription reference number (e.g. JUL120112-7119-41114S)

A customer's full email address, last name, or company name

The first 4 (or more) letters of the customer's last name or company name