Careers in IT Infrastructure Services | Work with the Best

Join our team and build your IT infrastructure career while learning from the new technology we are providing our clients. IT infrastructure careers at Value Point Systems allow you to take advantage of technologies such as virtualization and software defined infrastructure, helping our clients to rapidly deploy and provision resources, and predict trends.

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails for managed services business
Understand customer needs and requirements
Route qualified opportunities to the sales team for further development and closure
Close sales and achieve quarterly target
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects
Team with channel partners/OEM’s to build pipeline and close deals
Coordinate for effective online demos/WebEx to prospects
Proven inside sales experience
Strong phone presence and experience dialing dozens of calls per day
Strong listening and presentation skills
Ability to multi-task, priorities, and manage time effectively

Identifying and making contact with new prospective clients for SERVICES SALES (AMC / FMS / RIMS / NOC) & arranging meetings with prospective clients.
Develop and maintain sales plans and processes within designated area of responsibility within business unit.
Meeting clients at their offices, identifying their requirements and then proposing solutions in consultation with pre sales team.
Highlighting the benefits/strengths of the company’s (Valuepoint) Solutions and Services.
Following the sales process from start through to close.
Payment Follow Up’s
Renewals of existing contracts (SMB), as decided by reporting manager

Job title:

NOC Manager– (Ref:111)

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Description:

1 Positions
Bangalore

Requirement:

Key Responsibilities :
Act as a First Point of Contact for escalations, suppliers and service providers on behalf of the company.
Arrange periodic process training for the resources and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond within 24 hours to meet SLA.
Organize and assign the incoming requests to the respective groups.
Develop documentation related to the departments work processes which is up to date and implements it for the day to day running of the team.
Responsible for configuration and functioning of the Service Desk Tool.
Define process for handling calls and tickets.
Skills Required :
6 -8 years of relevant experience with an IT Infrastructure organization into Network troubleshooting in 24x7 Operations Center.
Experience in configuration and functioning of the Service Desk Tool and other tools such as Manage Engine Service Desk, Plus Ops view, Manage Engine Exchange Reporter Plus, Manage Engine Ops Manager, Kaseya Traverse.
Ensure that all networking implementations we support are secure, reliable, cost effective and fit for purpose.
Develop and maintain process for tracking of maintenance & supports contracts, product licensing and budgetary expectations.
Ensure that he develops a process for team communication wherein all the staff are informed when to escalate and to whom.
Strong verbal and communication skills.

Job title:

Transition Manager – (Ref:110)

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Description:

1 Position
Bangalore

Requirement:

End to end support structure, including Processes, SLAs, KPIs, WLAs and BSS monitoring commensurate with business requirements and priorities.
Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to ITILv3 best practice.
Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
Represent the Operations team at all project meetings to define and implement service acceptance criteria for both new and changing services.
Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects are delivered in compliance with the SRP.
Ensure that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews.
Interface with the Project Support Office to ensure adequate Service Transition and Back Office Operations Team coverage across all relevant work requests.
Understand end to end support model with all key stakeholders across multiple delivery organizations
Ensure all operational support material is completed to a high standard by all relevant Design and Service Transition functions.
Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
Ensure an effective set of performance metrics and service levels are delivered for new services.
Provide Governance of the SRP, and Sign Off for all key project stages and artifacts

Job title:

Business Manager/Head – (Ref:107)

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Description:

3 Positions
BI Analytics Business

Requirement:

Will be responsible for developing long-term relationships with customers.
Should have prior experience in selling/ positioning BI, Analytics CRM, ERP or any other Business Applications
Manage Accounts & Map End users/ Vertical heads of customers
Responsible for generating assigned revenue/ gross profits
Shall work very closely with Tech/ Presales teams to build the proposal/ solution to address customer needs
Shall drive min of 3 to 5 Cr revenue per annum

Job title:

Business Manager/Head – (Ref:106)

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Description:

1 Position
BI Analytics Business

Requirement:

Will be responsible for developing strategy, plan & excute the Over Business
Responsible for P&L
Responsible to manage the ISV's relationship at senior level
Responsible for creating & executing joint Business Plan with OEM's
Drive revenue, marketing activities, intime project delivery, customer satisfaction

Job title:

Manager -Strategic/Emerging/Govt. Accounts – (Ref:104)

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Description:

3 Positions
DST Business

Requirement:

Will be responsible for developing long-term relationships with customers and overseeing sales
As a Sales account manager, should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience
Manage large MNC/ enterprise Accounts & Map customers at all levels & ensure low escalation
Acquire new MNC/ Enterprise customers
Shall drive min of 5 to 25Cr revenue per annum.(The range may differ as per the target and project)

Should be responsible for all Tech solution presentation & delivery to customers
Has command over SQL Scripting, Data Modeling, Databases
Has good knowledge of Bigdata solutions
Responsible for planning KPI's/ Dashboards based on the customer requirements
Has good experience in one or more BI Tools like; Tableau, SAS, Qlikview, Power BI, etc