Passbook is a feature within Apple's iOS 6. Passbook enables patrons to utilize Apple's iPhone as a ticket delivery platform. Apple Passbook features include the ability to perform actions, like alerts, based on time and geographic location. Tickets will display on an Apple iPhone from within Apple Passbook and from the patrons' iPhone lock screen when and where they are required allowing the user to present a 2D barcode to gain access to the event.

2. How do I choose to purchase a ticket available for use with Apple Passbook?

You will need to enter through a designated gate at the stadium; this gate location will be specified in your purchase confirmation e-mail with your tickets. To gain entry, you'll need to retrieve the barcode from your Apple Passbook Application and present it to be scanned. As each Passbook Ticket barcode is scanned, a paper ticket is automatically printed and presented to you as you enter the stadium. Each ticket holder must retain their own paper ticket throughout the game.

4. What if the barcode on my cell phone can't be scanned?

The barcode that is stored within your Passbook Application is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your Passbook Ticket.

5. How is my Tickets@Home / Passbook Ticket delivered?

From an iPhone or iPod running iOS6 with Passbook, go to the confirmation page or email, click on the link to go to the Tickets@Home page. Select 'Add to Passbook' for each ticket or print the tickets to a standard printer.

6. What does a Passbook Ticket look like?

A Passbook Ticket contains a unique barcode, a barcode number and the customary ticket information that you are familiar with seeing on a paper ticket such as game date, time, section, row, seat, etc... The back of the ticket will contain venue information as well as Terms & Conditions.

7. When is the Tickets@Home / Passbook Ticket delivered?

The Tickets@Home / Passbook Ticket is delivered within a short time after you purchase the ticket. Typically, you will receive your ticket in under a few minutes, but delivery times may vary according to network conditions and the wireless subscriber's whereabouts related to coverage.

8. What if I order more than one ticket?

Each ticket purchased on a single order will be sent as a separate ticket file, e.g., if you purchase 3 tickets, you will receive 3 separate ticket files. Each ticket will need to be added to Apple Passbook and produced at the stadium to evidence entry.

9. What if my phone is not compatible?

Upon the attempt to download the ticket to Passbook, you will receive an error message indicating: "The Apple Passbook feature is currently supported on Apple iOS6 or later versions. Please access this feature from a Safari browser on a device that is running Apple iOS6 or later versions."

10. What do I do when I receive my Tickets@Home / Passbook Ticket?

You simply select "Add to Passbook" for each ticket purchased.

11. What if I do not receive my Tickets@Home / Passbook Ticket?

If you have not received your tickets via e-mail: Contact the Help Desk at 800-352-0212. Explain what happened and you will be helped with your order.

12. What if I delete my Passbook Ticket by mistake?

If you still have the Tickets@Home email links, you can either re-add the tickets to your Passbook application or you may reprint the Tickets@Home tickets via a standard printer. If not, please see the stadium's "Will Call" box office window where you will need to present your photo ID and the credit card you used to purchase the ticket(s).

13. What if I change my cell phone or it is lost or stolen?

If your cell phone is stolen contact the box office immediately; your original Tickets@Home / Passbook Ticket(s) will be cancelled and you will be able to pick-up reprinted tickets at the stadium's "Will Call" box office window. When you purchase your ticket, you will also be sent an e-mail with a link to the Tickets@Home tickets. These tickets may be printed out and presented at the stadium instead of the Passbook Ticket. Your Tickets@Home Ticket should only be used if your mobile phone is lost; damaged; or you otherwise delete the message containing your ticket. The purchaser understands that both ticket forms contain the same barcode number. That number is only valid for a single entry.

14. What does it cost to receive a Passbook Ticket?

All fees related to the actual Passbook Ticket(s) are included when you buy the ticket. However your cellular carrier may charge a data fee. Please consult your cellular plan for any charges associated with utilizing and downloading tickets via Apple Passbook.

15. Can I forward my Passbook Ticket to a friend?

For Apple Passbook features and functions, please consult with Apple Passbook information. Technically, if the link from the confirmation page and email is sent to another person, they would have access to upload those tickets to their Apple Passbook application as well.

16. What happens if I forget my phone or my battery dies at the stadium?

Please see the stadium's "Will Call" box office window where you will need to present your photo ID and the credit card you used to purchase the ticket(s).

17. What are the Terms & Conditions of the use of Tickets@Home / Passbook ticketing?

By using any aspect of Tickets@Home / Passbook ticketing, you are accepting the following terms and conditions. Full Details »

18. What do I do if I lose my Passbook Ticket?

If you still have the Tickets@Home email links, you can either re-add the tickets to your Passbook application or you may reprint the Tickets@Home tickets via a standard printer. If not, please see the stadium's "Will Call" box office window where you will need to present your photo ID and the credit card you used to purchase the ticket(s).

Access is granted through the scan of a barcode. Scanning the barcode from your home screen is equivalent to individual scans of all of your active tickets. Tickets may be selected on an individual basis to present to the ticket taker at the gate to gain access to the event. Each ticket holder must retain their own seat locator

2. What if no tickets are displayed in the Ticket List?

Make sure that you have logged in with the correct MyTickets or MLB.com account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office at the ballpark for assistance.

3. What if I can't load MyTickets Mobile on the Ballpark application?

If you are unable to load MyTickets Mobile from the MLB.com Ballpark application, then please go to the box office for assistance. You may also have been provided with a url to load MyTickets Mobile in your web browser. MyTickets Mobile from the MLB.com Ballpark application is the same application available via a mobile web browser.

4. What if the barcode isn't displayed in the Ticket View?

If no barcode is displayed, then your ticket may not be eligible to present for entry through MyTickets Mobile. If no barcode is displayed, then please go to the box office for assistance.

5. What if the barcode on my device can't be scanned?

MyTickets Mobile will automatically increase the brightness on iOS phones; for Android phones, set your brightness level to a high setting to improve scanning. The barcode that is displayed within MyTickets Mobile is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.

6. If I have more than one ticket for the game, do I have to present all tickets at the same time?

If you have a barcode on your home screen, a scan of this barcode is equivalent to presenting all tickets at the same time. Please be sure that all members of your party are present. If some are not present and have their own printed tickets, you should go to the individual ticket view and only scan in with the tickets for each patron present and ready to enter. At the ticket level, all active and unrestricted tickets associated with your MyTickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via MyTickets Mobile. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.

7. What if I lose connectivity after I've retrieved my tickets?

The data associated with MyTickets Mobile will be saved to a storage area on your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may not be available at the ballpark, we encourage patrons to download their tickets before heading to the game.

8. If I select tickets using MyTickets Mobile can I still print them out at a kiosk?

Since retrieved tickets will now be considered printed, the tickets will not be available for pickup at a kiosk. Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

9. If I select tickets using MyTickets Mobile can I still have them printed at a will call window?

Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.

MyTickets Mobile provides an easy way for you to digitally forward one or more tickets to a friend. This action moves the tickets from your inventory list into your friend's inventory list where they can then be used to enter a game.

11. How do I Forward a ticket?

You may initiate a Forward from the Event List, the Ticket List, or at the individual Ticket View. Once initiated at the Event List or Ticket List, only those tickets that are eligible for forwarding will have a checkbox available. Check the box next to each ticket you wish to forward. Once selected, you can then select the Choose Recipient action. Select an existing Friend from your Friends List, review your selection, and then complete the Forward with the Execute action.

12. How will my Friend know I Forwarded Tickets?

Both you (as the Sender) and your Friend (as the Recipient) will receive an email confirming the action. Your Friend will have links in the email to log into MyTIckets, to Return the Forwarded Tickets to you if they are unable to use them, and to send you a Thank You email.

13. How do I Add a Friend?

You may Add a Friend when Forwarding tickets or you may select the Account option from the menu and select Friends from the dropdown control to manage your Friends List. If you have created Friends on the desktop version of MyTickets they will appear automatically in MyTickets Mobile.

14. What if I made a mistake when I Forwarded a Ticket?

MyTickets Mobile provides a Recall action. When you start the Recall action, you will be provided with an opportunity to select one or more tickets in order to Recall them. Recalling a ticket returns the ticket to your inventory and will also re-enable the barcode on your printed tickets if you previously had printed tickets. Both you and your friend will receive an email confirming the Recall action.

A Recipient of a Forwarded Ticket will have a link in their confirmation email which can be used to return the tickets to the Sender if your friend is unable to use the tickets. MyTickets Mobile also supports an action from within the application to Return Tickets to the Sender. Select the Return to Sender action from the Event List or Ticket List. You will then be able to select tickets eligible to be Returned to the Sender and an action to complete the process.

16. Can I login with my MyTickets account and password or with my MLB.com account and password?

To login to MyTickets Mobile from within the MLB.com Ballpark app, users may login with their MyTickets account and password, which may be different from their MLB.com account and password. Users may login with their MLB.com credentials if their MLB.com login is linked to their MyTickets account.

Log in to the full My Tickets site with your current My Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.

18. What if I don't have a MyTickets account?

If you have an MLB.com account but do not have a My Tickets account, go the full My Tickets site and select Create a New Account. If you do not have an MLB.com account, you will be able to create one after you log in to MyTickets.

19. What if I forgot my MLB.com password?

What if I forgot my MLB.com password?
A customer can request a new MLB.com account password from the MLB.com Ballpark application "Settings > MLB.com Account" section by tapping on "Forgot password."

Some patrons will have more than one MyTickets account for a specific team. When logging into MyTickets using the MyTickets account name and password, the login will be to a specific MyTickets account. When logging in using MLB.com credentials, it is possible that a patron may have more than one linked MyTickets account. When this occurs, the patron must select the target account to complete the login.

21. Which events and tickets will be displayed?

The Event List will display current and future events with active tickets. Tickets that have been Returned, Released, Exchanged, Resold, or Donated are not considered active and will not be displayed. If your tickets have been forwarded, your tickets will still be visible, but will not render a barcode as they are no longer active on your account. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please go to the box office for resolution.

22. Will tickets be displayed if they have an active market offer?

A ticket that has an active market offer (pending resale or pending donation) that has not been completed is an active ticket and shall be included in MyTickets Mobile. If the market offer results in a resale or donation the ticket shall no longer be considered active.

23. What Methods of Delivery work with MyTickets Mobile?

Specific delivery methods are configured by each team to work with MyTickets Mobile and some restrictions may apply. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to a ticket window for resolution.

24. Do tickets need to already be printed to view them in MyTickets Mobile?

No. If tickets were already printed, then MyTickets Mobile will display the existing barcode. If tickets have not already been printed, then MyTickets Mobile will generate a barcode when the tickets are retrieved.

25. When I retrieve a ticket using MyTickets Mobile will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then MyTickets Mobile will display the existing barcode.

26. What if I do not see recent tickets that were added to my account after I logged into My Tickets?

To refresh ticket inventory, view your inventory and navigate to the current month. Select the Refresh action to the right of the month control. Any recent ticket purchases or forwarded tickets will appear in your ticket list.