After uninstalling Sophos Update Manager sometimes an 'Upgrade Code' is left behind in the Windows registry. This Upgrade Code is detected by the Console installer to see if Sophos Update Manager is still installed.

What To Do

The steps below involve using Microsoft's Process Monitor tool to capture the location of the registry key being detected by the installer and then delete that key. These steps assume your are familiar with Process Monitor and have downloaded a copy already. For more information on Process Monitor see article 119038. Before editing the Windows registry see article 10388.

Run the Setup.exe for the Enterprise Console, get to the screen before the pre-requisites

Run ProcMon.exe

Click on the 'File' menu and make sure 'Capture All Events' is selected

Go back to the installer and move on to the pre-requisite page. You will see a window stating the Sophos Update Manager is still installed.