"Very disappointed"

Went to see consultant on the 29 November has s my daughter is very ill doctor side she needs to Have open surgery To tighten her stomach muscles up all confirmed and booked for 24th December come home all packet ready to go but my husband remanded me just to double check has we not received conformation by post so rang this morning no 1 has a clue that Wat am going on about after a hours on phone Secretary said she will ring back when she rang back she said am sorry but doctor said that slot has been taken for some 1 else So disappointed As my daughter is very poorly Been waiting for a year for this appointment Not going back there getting referred to Manchester hospital