A sheep in wolf's clothing

Day: March 17, 2018

It’s been two days since I had internet at home. Well it came for an hour here and there. Early Friday morning at around 2 am as I am trying to watch football on live streaming the broadband goes down. After 10 minutes I call up Asianet for what is like the 30th time this year to complain and tell them to fix it. All of Friday morning and afternoon I don’t have internet and call them again.

It comes back on sometime at night I guess but I am at work and only see it at 4:30 am this morning after I reach home. This morning after I have slept it’s on for an hour but goes out again. I called them again and asked them what is going on. I spoke to a supervisor and ask her why the problem can’t be fixed and told her if the internet isn’t fixed by time that I would cancel. She said that the issue would be escalated.

I waited till 5pm and checked and see that it’s working but only for a few minutes so I call them again as they closed my complaint as HAVING BEEN FIXED! What the fuck?!! I told the customer care representative to reopen the complaint and said the same thing. I will cancel if they don’t fix it by Sunday morning. And I mean it. I have called Airtel and if Asianet cannot care enough to fix the problem for me, I am changing ISPs.