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Support Services

Smarter support, empowered employees

Technology moves fast—just like your people. To keep up, you need to invest in advanced support solutions that accelerate services, increase mobility and empower self-help so your teams get what they need most: accurate resolution and timely return to productivity. Together, we’ll strengthen your internal core to innovate, automate and reimagine what it means to deliver superior support, placing end-user satisfaction at the center of every solution we shape.

97%

end-user satisfaction

95%

five-year customer retention rate

81%

unqualified service desk incident resolution rates

PARTNERS

What We Do

Service Desk

The digital workplace requires keenly crafted solutions that maximize productivity. From end-to-end, Tier 1 to Tier 3 service delivery to leveraging the latest in innovation, including virtual assistants, chatbots and self-healing solutions, we keep your workforce firing on all cylinders. Whether delivered on site at your location or from one of our world-class global solution centers, we aim to mature service delivery, shrink support costs and minimize downtime, all to get your teams back to work faster.

Desktop Support

Be up and running, 24/7. From on-site break/fix services and on-campus walk-up support stations to remote location device lockers and peripheral vending machines, we’ll work with you to apply innovative approaches that elevate user experience, expedite incident and fulfillment resolution rates, and optimize resources required to support your business.

Desktop Engineering

We’re here to lighten your load. From beginning to end, we work with you to automate processes—such as imaging, application packaging and software distribution—to enhance quality, decrease resolution time and lower total cost of ownership of managing end-user devices. Automation will also help decrease the number of incidents reported—a win-win for your desk and desktop support teams.

Hardware and Configuration Depot

Your business runs on technology. You need to keep that technology running. We provide full asset life cycle management and logistics services, including hardware, operating system, software and license management. From end to end, we ensure your assets are secured, monitored, inventoried, imaged, fulfilled and, when necessary, accurately disposed.

Asset Management

A solid IT asset management foundation is required to control expenses, promote security, increase end-user productivity and maintain regulatory compliance. We have the ITSM expertise, inventory control, automation and delivery excellence to implement IT asset management as either a stand-alone service or as part of another asset life cycle initiative.

How can we help you?

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Whether it’s transforming your business, building an all-star team or finding the right fit for your professional ambitions, we’re in it with you. Let’s innovate and reinvent. Let’s own change, together.

Please note, the information provided on this website may contain content that may not reflect our Asia Pacific or European markets. Please contact your local TEKsystems office with any questions or for additional information.