All customers: You can call us at 1-888-505-9393, fax your account number and insurance information to 1-888-505-9401. You can also log in to your Ally Auto Online Services account and send us updates through the Message Center.

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How do I update my bank account information?

Here's how you enter new bank information or delete account information:

Please keep in mind that this email address is used for sending communications regarding your account, including service to your account or for sending notifications when a billing statement is ready to view if you are enrolled in online billing statements.

Initiating a change to your email address does not change your username.

All automotive accounts financed through Ally, GMAC, GMAC NA, National Auto Finance Company, Nuvell Credit Company, American Suzuki Financial Services, and other authorized creditors are eligible unless any of the following applies:

You've paid your account in full

You've returned the vehicle on your SmartLease or SmartBuy/Buyer's Choice account

Your account has been closed or canceled

Contact Us if you can't access your account online and none of the above applies.

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Can I download my auto account information to Quicken®?

Sorry, you cannot download Ally Auto account information to Quicken® at this time.

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I have more than one vehicle, but I can only see information about one vehicle. Where do I look?

Your first vehicle will always appear opened like a file folder with information and links available to manage your account. You will need to scroll down to see any additional accounts. They will be listed in a separate row on the page.

Due to website changes, if you previously were managing a vehicle that was financed or leased by another individual and you were not a co-buyer or co-lessee on that account, you will no longer have access to that vehicle account.

There could be other reasons why you don't see a vehicle. Please call us at 1-888-925-ALLY (2559) and press option 5 if you need additional assistance.

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Why won't it let me add a vehicle?

In order to add a vehicle, it must have been financed or leased by you. If the vehicle is financed or leased by someone else and you are not a co-buyer or co-lessee, you won't be able to add it to your profile.

There could be other reasons why you can't add a vehicle. Please call us at 1-888-925-ALLY (2559) and press option 5 if you need additional assistance.

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The website won't accept my date of birth. What can I do?

When typing in your date of birth, you must use forward slashes (ex. mm/dd/yyyy).

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How can I tell I've received a legitimate email from Ally Auto?

Our emails will never ask for sensitive or confidential information such as passwords, user IDs, Social Security numbers, etc.