The FAA, as the U.S. Meteorological Authority, identifies the requirements for
the products and services for the Washington WAFC and ensures the
operation of ISCS. The National Oceanic and Atmospheric Administration
(NOAA) NWS is the provider of the WAFS products, and has responsibility for
the management and operation of both the ISCS and the WIFS.

WIFS is available for use 24x7. Between the hours of 8:00 am and 5:00 pm
Central Time, Monday through Friday, live WIFS technical support is provided
by the AWC. To contact AWC WIFS technical support, use the following email
address and phone number.

Outside of normal AWC support hours, users can expect a response from the
AWC within three business days. If users require immediate help outside of
AWC business hours they should contact the NWS Telecommunications
Operations Center Help Desk for support:

Symptom

Probable Cause

Actions to Take

Data out of date, cannot be retrieved, or is not being properly displayed on the missing on the workstation

WAFS data retrieve process failed

Test the internet connection (Note 1)

Check the data retrieve log file for errors (Note 2)

Contact the WAFS workstation support team

Data on WIFS is out of date

Test the internet connection (Note 1)

Browse to the WIFS online file list and check to see if data is up to date (Note 3)

If data is out of date send an email to wifs.admin@noaa.gov and contact the NWSTG to report the problem.(Note 4)

There is a WIFS data ingest problem

Check the Advisories page for new advisories pertaining to data outages.

If data is out of date send an email to wifs.admin@noaa.gov and contact the NWSTG to report the problem.(Note 4)

1. To test your internet connection, try the following URL in a browser: "http://www.aviationweather.gov". If the browser opens the page, you have a working internet connection. If it is not, contact your system administrator or your Internet Service Provider for assistance.

2. If you don't know where this file is or how to access it, contact the WAFS Workstation Support Team.
WIFS Users Guide Page 11

3. In your browser type in the following URL: http://www.aviationweather.gov/wifs/data. Click on the appropriate category and find the data you are looking for. Take note of the file name with the latest date/time.

4. The National Weather Service Telecommunications Gateway (NWSTG) Helpdesk phone number is (301) 713-0902.