If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Really pleased
This rug is a great texture and thickness. Very well made and the colors are exceptional for my entry hall. Also, the pattern is fun but classy. I hesitated a bit about ordering due to the price, but once I received it and rolled it out, I am very glad that I went ahead and purchased it. No regrets at all.
September 3, 2013

beautiful
This rug is even more beautiful in person than you can tell in the photograph. HIGHLY recommend this rug!!!
June 6, 2013

Exceeded expectations
I highly recommend this lovely rug. It is absolutely gorgeous and a perfect fit in my living area. It looks great in front of my English Roll Arm charcoal velvet sofa. The colors are as described..muted and very neutral making it an easy fit for many decor scenarios. It was on backorder when I placed my order and ended up taking longer than anticipated however the wait was worth it. Ballard even offered a discount on a future purchase!
January 2, 2012

Nice Rug
The rug is lovely. You can turn it over and use the other side but the texture of it is different on the reverse side.
The thing that was NOT good were the shipping rates.
The rates charged far exceed the competitors rates for rug shipping. I spoke with customer service and a resolution was reached but the shipping policy needs to be revamped. I will think twice about ordering rugs here again for that reason.
October 13, 2011