Our room was more than we could have expected. Very spacious, very good amenities, used the pool and thegym.

Shopped at the arcades, great prices and brand names. The supermarket on the ground floor was very convenient, able to pick up a few supplies. The large restaurant on the fourth floor was fantastic value - 16 people,52 dishes and beer, less than per head. Could not be done anywhere else in the world!

It was not good. Because as local Jiangmen people, we wish to have an high floor, garden view room. As a hotel staff in Macau, however the hotel arranged me a wall-view room, it's window face to a wall.

It's unacceptable for an local guest. You know, the hotel has historial image in local people, but they totally arranged an unwelcome room. Frankly I worked as a part-time staff in this hotel, it didn't face to my expectation.

I had booked 4 "Superior Room" at the Zhongtailai Hotel and request 3 rooms with double bed and 1 room with two single bed.

I checked if they can provide the special request at the concierge as no confirmation until I checked-in.
The manager on duty told me I booked standard rooms and can only be equipped with two single beds and I should checked what I have booked. She was standing one meter away from me and starring at the monitor while talking to me. I was in a rush so I put down my luggages in the rooms and go out while check on Agoda about the room description.
According to the room description on Agoda, the room should equipped with either a double bed or two single bed. Therefore, I told the staffs at the concierge when I got back to the hotel later that day, all the staffs there can only answer me they can't change the room for me. They were unable to understand my question and properly answered me, so they called that manager I talked to in the afternoon because apparently she was the highest level on duty.
Her answer was really ridiculous as she said the room type "Superior Room" I booked can only be equipped with two single beds accordingly to their standard even I shown her the description on Agoda. She said maybe Agoda made a mistake and that is the problem between me and Agoda and not their problem.
Eventually she called her superior and we have got three rooms with double bed but already taken us so much time. So they have that kind of rooms just they don't want to give it out, why put that kind of description on Agoda's website.
This was my third stay in Zhongtailai, I really feel the staff performance, food and cleanliness are worse than before. I understand the special request depends on the availability but the result shown that rooms are available just they don't want to give it out. Moreover, the breakfast was bad and the restaurant was dirty. Their lack of understanding and disrespect to the customers also disappointed me.

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