Comfortable bed and great service

Byupsman

July 31, 2015

Staff was very friendly an helpful. Rooms were very clean and bed very comfortable. Menu in resturant is limited and pricey for the selection. Overall a good stay. I would stay there again in the future.

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Service was not up to expectation

Byemed1

July 28, 2015

Staff was friendly, but service to the room was not. My items were removed from my room because since my room did not servicing I was thought to have been checked out. I would think service would have a list of rooms that were scheduled for check out and if not, they would check with front desk to verify. There were also other situations where the power went out, and some room maintenance was not conducted before placing a customer in it.

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Better than expected

ByRevel8tions

July 27, 2015

The staff is awesome. They helped recommend several places to eat and gather during our week long stay and surprisingly they were spot on. The atmosphere is nice and it's in an ideal location. The desk help and shuttle guys deserve extra kudos- they were great.

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Will keep coming back

ByRyanzrk1

July 22, 2015

It is always a pleasure to stay here. Staff is nice. Rooms are well kept

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nice quite area

Bysweet daddy ron

July 21, 2015

this is a very awlsome area there are many reasturants and activities in the area. i was very pleased with the stay but was disapointed in the bed size. i had to sleep in seperate bed than my wife since the beds were only singles or fulls not sure but were too small i thought i would be getting two queen size beds 1 me and my wife and one for our son. didnt pay much attention while checking in didnt even there was such a room with two beds other than queens

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They have alot of issues

BySt3v3fromAustin

July 20, 2015

I have stayed at this hotel many time. This was the worst experience I have had at an IHG property. There were several issues but the main one concerned the AC unit. When I arrived in my room, it was hot. I adjusted the temperature and left to pickup dinner. When I arrived back at the room it was almost 80 degree. I phoned the front desk. After waiting three min for someone to answer the phone I informed then of the issue and was told maintenance "would be right up". An hour and a half later someone from maintenance arrived. I was then told he would have to replace the AC unit and he would be back in 20 min. After another 45 min. I phone the front desk again.

This time the phone rang long enough for me to pickup my cell phone and call from both the room phone and the cell phone to see which one would be answered first. They finally answered the room phone and I informed them I wanted to change rooms. The manager on duty did assist me with changing rooms but only after I sat in an 80 degree room for three hours.

The AC issue was just one of several problems I had with the hotel on that visit. I will have to think hard before I return to the hotel again.

Posted byCustomerCare

July 30, 2015

Dear St3v3fromAustin,
Thank you for taking the time to express your thoughts and concerns regarding our hotel. We sincerely apologize for any inconvenience you may have experienced with our air conditioning system and with the level of service you have received. Although we would have preferred you had a better stay, we appreciate you taking the time to leave us your feedback. We are very confident that our management will continue to do their best to ensure that we consistently provide a comfortable stay.
Thank you again for sharing your recent experience. We hope that you will give us another opportunity to serve you again as our valued IHG Rewards Platinum member.
Sincerely,
Faith R
Case Manager
IHGCare

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Nice place, good value.

ByDASHUPS

July 20, 2015

Front desk wait time can be a bit long, but staff is attentive and helpful. Nice atmosphere, good value.

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Courteous staff - nice place for a conference

Bypamiesue56

July 14, 2015

My overall review of this property is very good. I enjoyed our stay and did not hear any noise from surrounding rooms. The pool area was quite nice.

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Good value for money

ByPrateekT

July 06, 2015

I had business in Addison and wanted to stay nearby.

Good value, great service and good connectivity.

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Very nice stay, overall

ByPTBarbara

June 30, 2015

This Crowne Plaza lives up to the name. The staff was, without exception, friendly and helpful. The rooms were clean, but the occasional lapse in providing little things like bars of soap could be improved. We were at this location to attend a convention, so our time for meals was limited. The hotel restaurant, while providing excellent food and service, was very high priced. We often had to forego the convenience of on-site meals in order to stay in our budget.

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Poor exercise environment

Bydapalazolo

June 29, 2015

I don't mind sweating during a cardio workout but that room was just too hot.

In addition, there is always a cardio machine or two that is broken. This time the 2 I tried were broken.

One did not work at all and on the other changing the resistance value had no affect at all.

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weakest IHG property I stayed at out of four

Bymemememe

June 26, 2015

absolutely no recognition of Platinum

no safe in room

they switched me later to a room that was the furthest away possible with a safe that was locked, after waiting 45 minutes for somebody to come to open the safe, I went out, this made the move to another room perfectly useless

not even a smalll bottle of water was in the room

on top of that it was one of the ugliest and most out dated Crowne Plazaa I have ever stayed in

Posted byCustomerCare

July 04, 2015

Dear memememe,
Thank you for taking time to post a review of our property. Please accept our sincere apologies for falling short of your expectations during your stay. Rest assured that all your comments will be looked into and actions will be taken. The feedback we receive from our valued guests, like you, enables us to target problem areas. While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make it right.
Sincerely,
Karen G.
Case Manager
IHGCare

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