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Lost your tickets? Not a problem!

Phil Thompson

started a topic
over 1 year ago

Do you ever get emails or phone calls from customers who can’t
find the receipt from their online purchase, or have lost their tickets? Of
course, you do.

This problem is so common that we created an easy way for customers
to locate orders on your website. Go to yourwebsitename.com/findmyorder
and you’ll see how quickly an order can be found just by entering the email
address and the last four digits of the credit card used to make the purchase. (if
your site is a .org or .net, change the address appropriately)

Great addition – but it works only if your customers can
find the page! We recommend promoting this tool on your homepage – especially the
week prior to your event. Madera Fair used a banner position to highlight the
tool, but if you don’t have a banner spot, consider using one of your homepage
feature positions.

They also added a link to the ‘find my tickets’ tool on
their main Tickets page:

Even if your customers fail to find these links, you’ll have
a location you can easily point your customers to when you get those inevitable
emails and phone calls.

1 Comment

Brandi Jo Wallace

said
over 1 year ago

I've seen SaffireTix clients make automated responses to social media messages that INCLUDE the /findmyorder link...GENIUS!! If you know some of the most common questions your customers are going to direct message you, be sure to make it easy on yourself!