Support Automation and Insight Remote Support

Getting Started Guide

Hewlett Packard Enterprise (HPE) support automation works with a wide variety of devices and virtually all Hewlett Packard Enterprise products. Learn about your connection options, how to configure your devices, and customise your environment to maximise the reliability of your HPE technology and enable the best possible support services.

A choice of connection options

HPE offers multiple options for you to connect1: Through a central connect on-site Hosting Device.

You would use this option to monitor multiple device types including all servers as well as storage and networking products.

This option will limit the amount of outbound connections to a single host.

Central Connection options include

Insight Remote Support

OneView Remote Support

HPE Synergy requires OneView Remote Support

2: Through a Direct Connection from each device to HPE.

Devices capable of direct connection include:

ProLiant Gen8/Gen9 servers

BladeSystem c-Class enclosures

Select storage devices

3PAR StoreServ

StoreVirtual

StoreOnce

Step by step installation

*Enterprise Library contains updated documents listed by title. All Insight Remote Support documents can be found HERE. All OneView documents can be found HERE.

Customise for maximum flexibility

You can organise and manage device groups, solutions, and credentials. You can also expand your remote support environment to monitor multiple locations. Check the installation guide to configure your support automation environment for multiple sites and/or administrators.

Script assisted installation

The scripting capability of HPE ProLiant technology provides an easy and efficient way to configure and maintain management processes in large scale IT environments, saving time and money. The following scripting tools provide a method to configure multiple iLO systems, to incorporate a standard configuration into the deployment process, and to control servers and storage systems.

Security

HPE’s first priority in support automation technology is the security and reliability of the connection. HPE does not collect customers’ application information or business data. Diagnostic data is communicated through a restricted and tightly controlled secure access point. All information collected is encrypted and digitally signed using an X.509 certificate prior to transport to HPE. Data is sent to HPE via secure HTTPS and is stored in a secure data facility in one of HPE’s corporate data centres.