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The FD&O Customer Service Center is the centralized point of contact for all requests
for facility maintenance and fee for service work for SJSU. The FD&O Customer Service
Center provides courteous and knowledgeable customer service between Facilities, Development
and Operations and the Campus Community. Utilizing FD&O's Computerized Maintenance
Management System by TMA Systems and the i-Service Desk, the Customer Service Center coordinates all routine, non-routine, and emergency
maintenance services required by the campus community.

Emergency calls and requests are taken over the phone, then dispatched to the appropriate
staff for immediate resolution. Typical emergency calls include alarms, elevators
malfunctioning, ceiling leaks, flooding, and electrical outages. For more information
about how requests are handled go to our Services page.

FD&O's Customer Service Center is located at the Corp Yard Trades Building (CYB),
2nd floor.