BOOKING YOUR APPOINTMENTAs a busy surgery with over 10,000 patients we are always trying to improve our Appointment availability to our patients. We now offer 3 types of appointments

ROUTINE APPOINTMENTS

These can be booked several weeks in advance BY PHONE or ONLINE. When you book your appointment the receptionist will offer the next available routine appointment which can be in a few days time. All appointments are 10 minutes long; if you need longer please let the receptionist know. We also offer telephone consultations with your GP, if you prefer a telephone consultation let also let the receptionist know.

TELEPHONE TRIAGE APPOINTMENTS

If you or your relative are ill and you feel a routine appointment is not suitable for your needs you will be phoned back by a Nurse Practitioner or GP who will be able to give you an appointment that day if they feel it is necessary. Please ensure you have given us your phone number and that you are available when the GP or Nurse Practitioner calls you back.

Specialist Appointments

Minor Operations, Disease Management Appointments, Medicals and specialist nursing appointments can all be booked in advance. Please ask our receptionists for more information about booking these appointments.

Cancelling AppointmentsIf for any reason you are unable to keep a booked appointment please contact the surgery as soon as possible so the time can be offered to somebody else.

Home Visits

If you are too ill to come to the surgery, then you may be able to be seen at home. If possible try to ring between 8.30 am and 10.00 am on 01273 592723

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.