Bought my mum a tablet for Christmas, works fine except it doesn't charge.

Lenovo have sent a replacement charger which didn't work, nor do my other USB chargers.

I sent it to them for repair in January, 3 weeks later it came back fully charged but not able to charge, I sent it back again 2 weeks ago and its come back with the same problem.

They keep telling me that there's nothing wrong with it but there obviously is, anything I can threaten them with? I'm reaching the end of my tether with them

Make a complaint, tell them youve sent it for repair twice now having only had it since xmas and it still doesnt work. If they don't replace it or fix it, you'll take it to the small claims court under the sales of goods act.

Bought my mum a tablet for Christmas, works fine except it doesn't charge.

Lenovo have sent a replacement charger which didn't work, nor do my other USB chargers.

I sent it to them for repair in January, 3 weeks later it came back fully charged but not able to charge, I sent it back again 2 weeks ago and its come back with the same problem.

They keep telling me that there's nothing wrong with it but there obviously is, anything I can threaten them with? I'm reaching the end of my tether with them

Make a complaint, tell them youve sent it for repair twice now having only had it since xmas and it still doesnt work. If they don't replace it or fix it, you'll take it to the small claims court under the sales of goods act.

Thanks, Glowy.

It's beginning to look that way, I'm about to send it back to them once again and get the same "we've been unable to replicate your fault" nonsense with the tablet returned fully charged as if by magic.

They keep asking me the same questions and all I can say is that it doesn't charge regardless of which charger or electric socket I use.

Who did you buy it from? The retailer have all legal responsibility for repairs and replacements, not the manufacturer.

If you didn't buy it from Lenovo directly then any small claims court case will go immediately against you on that basis alone. If you didn't buy it from Lenovo they have absolutely zero legal obligation to you. Only the actual retailer does.

Also, the sales of goods act doesn't apply to anything bought after 1st October 2015. It's the Consumer Rights Act you need to claim under now, but same procedure still applies.

Doesn't matter what Lenovo think, it's John Lewis' problem to deal with.Since the tablet is under 6 months old then you don't even have to prove that it's faulty, John Lewis have to prove it isn't. That's the law.

NickSCFC wrote:I've explained my dilemma to John Lewis, they said if Lenovo think it's in working order there is nothing they can do.

Lagamorph wrote:Doesn't matter what Lenovo think, it's John Lewis' problem to deal with.Since the tablet is under 6 months old then you don't even have to prove that it's faulty, John Lewis have to prove it isn't. That's the law.