We have an evaluation license which is just about expired. It's version 4.0.1.7 that shows 20 users. We just purchased the SB edition and I'm getting the error about incompatible keys. Must we uninstall/reinstall to get this working? I took a look at the below but I don't see that anyone's been in this situation...Thanks in advance.

If the BlackBerry Enterprise Server is at a v4.0 level and the BlackBerry handhelds are at a v4.0 level, the users can activate their handhelds with the following methods:

* For IBM Lotus Domino and Microsoft Exchange

Either recradle following the migration or be reactivated on the BlackBerry Enterprise Server and thereafter perform a Wireless Activation.
* For Novell GroupWise

Either send a Wireless Activation Password to the handheld or through the Handheld Manager on the administration computer. Please see BlackBerry Enterprise Server for Novell GroupWise Maintenance Guide for more information on activating the handheld.

1. Double-click Setup.exe in the installation folder. The BlackBerry Enterprise Server Installation wizard starts.
2. For Setup Type, select BlackBerry Enterprise Server and click Next.
3. Follow the prompts. During installation the following information will be auto-populated and must not be changed or user information will be lost:
* The BlackBerry Server Name screen shows the name of the evaluation BlackBerry Enterprise Server. The Novell GroupWise version will not prompt for the BlackBerry Server name during the upgrade.
* The Database screen will point to the existing database.
* The BlackBerry Server Configuration Panel shows the evaluation SRP ID and authentication key. The Novell GroupWise version will not auto-populate the Admin User name.

Click the BlackBerry Enterprise Server and then click the Server Configuration tab. Select Edit Properties and enter the production SRP Identifier and SRP Authentication Key information.

After updating the SRP information for BlackBerry Enterprise Service for Novell GroupWise, use the Windows Services Administration tool to stop and then restart the BlackBerry Synchronization Services.
* For Microsoft Exchange

Right-click the BlackBerry Enterprise Server and select BlackBerry Server Properties from the menu. On the General tab, enter the production SRP Identifier and SRP Authentication Key information.

Update the CAL

The client access license is separate from the SRP Identifier and Authentication Key. It can be updated at any time prior to expiration, regardless of whether you are running evaluation or production software.

Thanks for that greywolfe. I ended up having to make a new database. With the old DB, even though it looked like it was working, mail wasn't leaving the handhelds...I was getting TRANSACTION_ERROR_TIMEOUT and red Xs on messages.