Dynamics CRM functionality is now a part of Dynamics 365, a suite of intelligent business applications. This blog covers the Dynamics 365 Customer Engagement apps and all supported versions of Dynamics CRM.

According to Forrester, vendors in the Leader category have both a strong product and strategy. Microsoft Dynamics CRM, specifically received high marks for its native integration with Outlook and being able to work within the familiar Microsoft technology stack. Forrester Research also noted that buyers liked Microsoft Dynamics CRM’s usability, flexibility in deployment options and its quick time to value compared with traditional CRM applications.

Congrats to the Microsoft Dynamics CRM team. Complete press release can be found here.