User Guide

Your introduction to Fleetcoach begins with an email invitation. If you’re doing the Essentials or Premium programme, you’ll begin your training with a Skills Check – otherwise you’ll head straight into the Enterprise Risk Assessment.

Starting Fleetcoach

All users are invited to register for Fleetcoach by their organisation administrator. Look for your invitation in your inbox and follow the link and instructions to begin your Fleetcoach training.

Skills Check

The Skills Check begins with a tutorial explaining what you need to do and what you can expect. Ensure you've got your audio adjusted to a comfortable level so you can listen to the instructions in the tutorial. Don't worry if you don't have audio - we've covered the instructions in the text below the video so just make sure you read those.

You should plan to complete the Skills Check in one sitting - you'll need around 10-15 minutes.

After the tutorial your practice trial will begin - we're not testing you on this so it's your chance to get used to how the trials work and get comfortable with the how you need to interact with the trial. You only have a limited number of clicks to use to identify the hazards.

A hazard is anything that could encroach upon your space while you are driving, and cause a risky situation. It's true that almost anything might seem as though it could fit into this category (pedestrians on the footpath, farm animals behind a fence) but you have to use your judgement and consider the likelihood that the things you observe could really come into your path and affect your driving.

When the practice is complete you'll move on to the first of four hazard perception trials. As the video plays out you'll need to click on the hazards as soon as you see them. When each trial is finished you'll move on to the next. We'll show you your progress but not your score - you need to wait until you've completed the whole Skills Check to see how you went.

After the fourth scored trial we'll ask you some self-awareness questions. There are five of these to complete your Skills Check.

When you've answered all five self-awareness questions we'll provide you with your risk profile. If you want a hard copy then you can download this from here or your user profile page at any time.

Skills Awareness

Once you've completed your Skills Check you'll unlock your Skills Awareness course. As with the Skills Check, your Skills Awareness course begins with an introduction tutorial so check that audio again or make sure you have a good read of the text.

The Skills Awareness course is made up of three sections (Visual Search, Hazard Perception and Risk Management) with the skills you learn in one being built on in the following sections. Within these three sections you'll be presented with four different styles of trials.

You don't have to do the whole Skills Awareness course in one sitting. You can stop after any question and return to carry on from where you left off. Once you've started a trial you need to just complete that one before finishing your session.

You'll always be told what is required from each stage. Before you start a new type of trial we'll show you a tutorial of how that type works and before you start each question/trial we'll tell you what type of trial it is (such as a visual search, static hazard perception etc.). Also, when the video is playing you'll have some reminder text on what's expected.

As you progress through the trials in each section we'll update your progress in a couple of places. The sections each have progress counters showing how far through that section you are and there's a full course progress bar (green) running across the bottom of the window.

When you answer each trial we'll let you know how you did. Get it right and we'll show you what skills you've just used and you'll see your skill level improve. Get it wrong and we'll give you a hint about the trial that will help when you return later to retry it. If you want to watch the video again now you can, you won't be asked the questions again for the review though.

For some of the trials we'll check in with you to gauge your level of confidence. For these trials we'll ask how sure you are in the answer you've just given.

When you've finished a section you'll see the section overview where we'll give you an update on your progress and show you how you're progressing with your skills.

When you've finished the course fully you'll see the course completion screen with your results covering your overall score and your skills breakdown. You need to achieve the level of at least a 3-star driver to obtain your certificate. Your employer however, may require you to reach a higher rating. Regardless of your star rating you can return to the course and retry any trials that you failed previously. You can retry as many times as you like, but once you reach 100% you're done.

Specific Skills modules

Once you've gone through your Skills Awareness course once and achieved at least three stars, you'll unlock the specific skills modules. Essentials provides access only to the Distraction and Inattention module while the Fleetcoach Programme provides access to Distraction and Inattention module and Fatigue module, as well as all new skills modules as they become available.

Note: the first of the Specific Skills modules for Fleetcoach Australia is coming soon.

Trial Types

Fleetcoach uses four different types of trials in the programme. Here's how they work:

Visual Search: Watch the video simulation carefully and then answer a question about what you have seen.

Static Hazard Perception: When the video stops, click on all the immediate hazards.

Dynamic Hazard Perception: Click on the hazards as they appear. Note: this is the only trial type used in the Skills Check and Risk Assessments.

Risk Management: Click on the video when you see something risky appear, and then answer a question on how best to deal with the situation.