Return Time

If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.

Return Process

Please drop us an email within 48 hours that you wish to return a product. Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product. We request you to use a reputed courier with proper tracking number. We apologize for not offering reverse pickups at this point and plan to introduce that soon. Mirraw will not bear the return shipping charges.

Refunds/Replacements

If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.

Stitching

Stitching Time

5-8 business days in addition to order delivery time. This service is provided to customers outside India only.

Stitching Charges

Blouse - USD 1.0 (Regular), USD 10.0 (Custom stitched)

Salwar Suit - USD 1.0 (Standard), USD 14.0 (Custom stitched)

Lehenga - USD 1.0 (Standard), USD 14.0 (Custom Stitched)

FNP - USD 1.0

Returns for Stitched Products

Stitched Products are customized to your measurements, cannot be resold/reused and hence will not be eligible for returns/refunds.

Rust printed cotton sare with blouse

USD 29.57

Loyalty points are the points that you earn as a cash back for being our valued customer on the purchases you make.

You will get “10%” of the Amount payable as cashback in your Mirraw Wallet.

Where and when can I see the points I have earned through this offer?

These points will be seen in the Referral amount section of the Mirraw Wallet.

The points you earn will reflect in your Mirraw Wallet within 24 hours after you have successfully placed an order.

How can I use these loyalty points?

You can use these points while placing your next order.

For more details about the usage of points under Referral section
Click here

Terms and conditions:

Loyalty points are the points that you earn for being our valued customer on the purchases you make.

You will get “10%” of the Amount payable as cashback in your Mirraw Wallet.

These points will be seen in the Referral amount section of the Mirraw Wallet.

The points you earn will reflect in your Mirraw Wallet within 24 hours after you successfully place an order.

These points you have earned will expire after “3 months”. We recommend you to use them before they get expired.

Frequently Asked Questions:

What is the offer?

* You can add 1 Product(s) to the cart And get 4 Product(s) marked under Buy 1 Get 4 of your choice for free.

Is the offer valid on all the products?

* No, the offer is only valid on the products marked under Buy 1 Get 4 offer. The products which are not marked with the ‘Buy 1 Get 4 tag’ are not valid and cannot be clubbed with the ‘Buy 1 Get 4’ offer.

What is the offer duration?

* The offer is valid from 24th May 2019 to 28th May 2019

What other conditions should apply to avail the offer?

There is no minimum cart amount to avail this offer.

There is no minimum number of times for this offer to be applied on orders until the offer duration gets expired.

How to Avail this offer?

* It’s simple. Just follow the steps below:

Add the product you like which is marked under the ‘Buy 1 Get 4 offer’ to cart.

Now You can choose between two options shown on the cart page i.e to add the same product in cart as the remaining ‘4’ free or to add another ‘4’ products marked under ‘Buy 1 Get 4 offer’.

Add the ‘4’ free products you love to the cart as mentioned in Step{ii} and check out. (NOTE : out of 1+4 products in the cart , the products with the lowest prices will be considered as FREE! )

Other Terms and Conditions:

The Offer Buy 1 Get 4 free is valid only on selected products that are marked as 'Buy 1 Get 4 free'.

Products NOT marked with 'Buy 1 Get 4 free' icon are excluded from this offer.

You can buy any product at the normal discount that is available, however if you buy 5 products marked as 'Buy 1 Get 4 free', you can get the products with Lower price Free.

If 'Buy 1 Get 4 free' products have any additional stitching charges or shipping charges then Additional Charges will NOT be considered Free. Additional charges will be added to your order total.

For returning the products the whole set has to be returned for a refund or exchange. A Single product from the combination cannot be returned.

Frequently Asked Questions:

What is ready to ship?

The products marked as Ready To Ship (RTS) are the products which are present in Mirraw Warehouse and are available to be shipped on the same day as the order is placed.

How is it helpful?

Ready to Ship is helpful in cases when you need the product to be delivered much earlier than the usual delivery time.

Does Mirraw apply any charges for Ready to ship products?

No, the RTS products are not levied with any extra charges.

Does the Estimated delivery of Ready To Ship products vary in any condition?

Yes, it can vary in the following two conditions:

If you add stitching to your product. You will be able to see the new date there itself as the product is available at the Mirraw warehouse but needs to be stitched before it can get dispatched.

If you add Ready to ship and Non-ready to ship products to your cart. In that case, we will consider the maximum estimated delivery date which will be visible to you.

What if I want to shop both Ready To Ship and Non - Ready To Ship products?

We’d advise you to create separate orders for both Ready to Ship and Non-Ready to ship products as we deliver the whole order together. This would ensure that you get the RTS products on time as committed.

Terms and conditions:

Please check the estimated date before you buy the Ready To Ship Product.

The Estimated Date changes based on the country you want the product to be shipped.

The Estimated Delivery Date changes if you add stitching to your orders. Please make sure that you check the Estimated Delivery Date if you add stitching to make sure if the updated date satisfies your need for the product.

Adding Multiple products to the cart which includes both Ready To Ship and Non - Ready To Ship Products may change the Expected Delivery Date. Hence, in this case, we suggest you place two different orders for both Ready To Ship and Non - Ready To Ship products to avoid delay in delivery.

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Mirraw was superfast. I ordered on 26th Dec and today (28th Dec) I got the product. I also got a call yesterday by the Gharpay executive before coming for the pick up, as committed by Team Mirraw. I Ordered Victorian Double Tokri Kashmiri Earring. The design and specially the color of the stones which I was specific to be the same as mentioned in the website was perfectly the same. Moreover, It looks amazingly beautiful with my Royal Blue and Pink Benarasi Saree. Very happy with the service. Keep it up Mirraw ! All the Best !

Suranjeeta Das, New Delhi

I'd like to take this opportunity to let you know that I am very happy with your customer service. I had an issue with a damaged piece and it was dealt with efficiently. I received the temple set and others in my order and I am extremely happy with your professionalism. All items were very well made and worth the money. Keep up the good work.