[Bug & Suggestion] Game lag and Pack bug

Dear IGG support
I wanted to buy a city pack for about 5.50€ in the game a few months ago but the game lagged out because of my bad internet connection and I thought I never got the pack. Now I see that the money got removed from my playstore account but I never recieved the items from that certain city pack so I hope there is something you could do as I am still a student and 5€ means a lot to me.