We wish you could visit us in our store to pick up your order in person. But we know that's not always possible, so we rely on planes, trains and automobiles to bring you your order.

Please note, we can only ship Monday through Friday, excluding holidays. Items will be shipped as soon as possible after the order is received.

Some larger items may be overweight and will have higher shipping fees

Click N' Pick

If you are in the Kootenays, or if you are buying a gift for someone near our stores in Nelson and Rossland, BC, we offer an in-store pickup option free of charge. Choose "Pick Up In Store" for the appropriate location in the shipping options, indicate the recipient in the order notes and we will hold the item until they can pick it up.

Shipping

We will strive to get your order to you as quickly and efficiently as possible. But because we do not have our own fleet of Mountain Baby delivery vehicles (maybe one day?), we cannot absolutely guarantee delivery times. We will always do our best, and we hope the delivery companies will do the same. We are also, (as you might have guessed from the name!) located in a mountainous, remote area, so shipping costs may be slightly higher than from outlets that are in urban centres.

*In-store gift cards are shipped in Canada & US free of charge.

WITHIN CANADA

All regular weight items are now only $10, anywhere in Canada! We also offer free shipping for orders over $100-excluding heavy weight items. We ship using UPS, Canada Post Expedited Parcel, or DHL, and all orders include tracking information.

Canada post ships Mon-Friday and we will ship the first available day.

If you require faster shipping please contact us before placing your order.

Shipping Times

Once your order gets out of our back room and into the hands of the delivery-person, these are their estimated shipping times:

Expedited

Express

Local

1 day

next day

Regional

up to 4 days

2 days

National

up to 11 days

3 days

General things to keep in mind:

Turn-around times can be incredibly quick (the elves in the back room are very efficient), so if you need to make any changes please do not delay in contacting us!

We are a green, eco-conscious company, so we re-use our boxes. Do not fear if you receive a box that has the name of something you did not order. It’s just us recycling.

INTERNATIONAL TAXES AND CUSTOMS:

Orders shipped outside Canada are not charged Canadian taxes; however, all orders go through the recipient country's customs and may be subject to import duties, taxes, and customs processing fees. We do our best to minimize these fees through our shipping methods, and by sourcing Canadian-made products, but are unable to estimate if any fees will be applied by the recipient country, or what the final fees will be. Recipients are responsible for paying these additional fees.

SHIPPING TO THE U.S.A.

The Basics: In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

Unfortunately, shipping costs to our Southern neighbours can be much higher than shipping within Canada. We apologize for the higher costs. It’s just out of our hands. Shipping times are also much longer due to customs, and again, we’re sorry! We do everything we can to expedite these processes and get your items to you as quickly as possible.

SHIPPING METHODS and APPROXIMATE SHIPPING TIMESOrders sent to the USA will usually take approximately 5-10 business days for delivery except for orders sent to Hawaii, Alaska, and Puerto Rico; which can take up to 21 days for delivery. Faster delivery options are available and will be charged at actual cost. Please contact us for further information. Canada post ships Mon-Friday and we will ship the first available day.

INTERNATIONAL SHIPPING

The Basics:In a nutshell, we charge you what we are charged. Shipping rates will depend on the size and weight of the items you purchase, and how far away you are from where we are. You will be able to see the shipping options and charges before you complete your order.

We ship Mon-Friday and we will ship the first available day.

As we mentioned above, we wish you could come to Mountain Baby in person, but since you can't, we'll do the best we can to get your order to you as quickly as possible.

*In-store gift cards are shipped Internationally for a $2.00 fee.

At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If you have an item for return, please contact us to receive a Return Authorization Number.

The following policies apply to all returns:

Sales items are not returnable

Items must be returned within 30 days of receiving.

An original receipt/gift receipt/packing slip must accompany the returned item.

All products must have all original tags/packaging as well as any warranty cards.

The item must be unused and in mint condition.

Unless we made the mistake (or there is a manufacturer’s defect), the customer is responsible for all shipping & handling charges related to the return.

In the rare occurrence where we send the wrong product/colour, wrong quantity, or make another big boo-boo, we will gladly cover shipping costs ourselves (& promise to never do it again!)

How to Return an Item:To return or exchange an item, contact us to receive an authorization number, then package your return as compactly & securely as possible (with all tags!) and send to:

FROM THE US: All returns from the US, MUST be sent via USPS. We will be unable to accept any returns sent through other carriers. Please send all returns from the US via INSURED surface mail. IMPORTANT: Be sure to write on the shipping label "Returned Defective Item". Thanks!

INTERNATIONAL: Please email us at orders@mountainbaby.com with your concerns and we will inform you of the best procedure for returns from your country.

For exchanges, we suggest you order a replacement as quickly as possible to ensure availability. We will refund your returned item as soon as we receive it.

REALLY IMPORTANT SIZING INFORMATIONTo minimize returns, please read sizing charts very carefully. We have endeavoured to provide you with as much guidance as possible in choosing the right size. In general, with children’s wear, it is better to err on the side of “a little too big”, as children are constantly growing. Remember also that you want seasonal wear to last the whole season in terms of sizing. In terms of quality, all of our products are made to last and to be used over the years by several children.

If you have any questions about our Return Policy or Sizing Information, please call us at 1-888-990-2292 or email us at info@mountainbaby.com, and one of us would love to help you out.

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Click & Pick Up

Please note, Click & Pick Up is only available at our 2 retail outlets, located in Nelson and Rossland, in British Columbia, Canada.

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About us

Mountain Baby was born (and still lives) in the fabulous mountain town of Nelson, British Columbia, Canada. For over 20+ years, we've been providing families with the things they need to be in nature, be active, and thrive together.