I created a helpdesk ticket. I got a request by email to provide the dates I am available for troubleshooting. The reply address from the email was to a <NOREPLY> address (noreply@qnap.com). So my mail server informed me no such address exists. Therefore, sending a reply went nowhere. The Helpdesk App in QNAP dashboard was zero help. I could not use the Helpdesk App to send a reply. In the Helpdesk App under Remote Support, my ticket number was not recognized.

I received a new email from QNAP stating that my ticket would be closed soon unless I replied to the message that was emailed to me. The reply address on that new message was also from noreply@qnap.com. Replying to that email again resulted in a "address not found" response from my mail server.

I created a NEW helpdesk ticket. In that ticket I complained about not being able to move forward on the ticket because of the "NOREPLY" issue and the useless options in the Helpdesk app. I also specified the times I was available for troubleshooting. The response to my new ticket was:

QNAP Technical Support has updated the support ticket Q-NNNNN-NNNNN
. To check this ticket, go to QNAP Customer Portal
.
A preview of the updated ticket is shown below:

Hello [username],

It's okay to reply to noreply email, please dont' create anymore ticket. I won't be available at the time you've proposed for tomorrow.

I can arrange at 1PM PST/ 3 PM CST for tomorrow or we can schedule it for Thursday 07/18 at 11 AM PST/ 1 PM CST.

Please advise.

Thanks,

Loc

This is an automated message. Do not reply directly to this email.
If you need further assistance, contact us via QNAP Customer Portal

The support person seemed to think replying to noreply@qnap.com would be just fine. It wasn't.