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See below for important information about Advanced Protection Pack.

Use this site to file claims for losses that occur through March 17, 2017.

Effective March 18, 2017, Sprint has moved your program to Asurion.

To file a claim for a loss that occurs on or after March 18, 2017, contact Asurion at 1-800-584-3666.

If you are a registered user of the Advanced Device Protect security app, your complimentary subscription will end on March 18, 2017. Be sure to remove all data backed up on the app no later than May 16, 2017.

To file a claim for a loss that occurs on or after June 16, 2017, contact Asurion at 1-800-584-3666.

If you are a registered user of the Advanced Device Protect security app, your complimentary subscription will end on June 16, 2017. Be sure to remove all data backed up on the app no later than August 14, 2017.

Program Overview

Enrolling in Advanced Protection Pack is easy! Simply sign up when you buy your new tablet and your coverage starts immediately.

Need a little time to think it over? Enrollment is available for 30 days after you purchase your tablet, so be sure to act quickly! Coverage will begin immediately. Please note that your device must be fully operational at the time of program activation in order to enroll.

What's Covered

Advanced Protection Pack provides the most comprehensive repair and replacement coverage for your tablet. See below for plan details, monthly premiums, and deductibles.

Advanced Protection Pack covers loss, theft, accidental damage – including liquid damage, and mechanical and electrical breakdown due to defects or normal wear and tear. It also includes Technical Help and a protection app – Advanced Device Protect – at no additional cost.

Monthly Premium: $13 per month**

Deductible: $100 for devices with a non-subsidized retail price below $450.00. $200 for devices with a non-subsidized retail price of $450.00 and above. There is no deductible for mechanical and electrical breakdown claims.

Your deductible is established at time of purchase and is based on the non-subsidized price of the make/model of your device. Once enrolled, your deductible does not change even if the retail price of your device decreases or increases.

Deductible: $100 for devices with a non-subsidized retail price below $450.00. $200 for devices with a non-subsidized retail price of $450.00 and above.

Your deductible is established at time of purchase and is based on the non-subsidized price of the make/model of your device. Once enrolled, your deductible does not change even if the retail price of your device decreases or increases.

Advanced Device Service & Support covers mechanical and electrical breakdown due to defects or normal wear and tear. It also includes Technical Help and a data protection app – Advanced Device Protect – at no additional cost.

Frequently Asked Questions

Technical Help

Android OS

Setting up a Samsung / Google Account

1. From the home screen, tap the All Apps icon
2. Scroll to and tap Settings
3. Tap Add Account and select Google
4. Tap New
5. Enter your first and last name and tap Done
6. Enter your preferred username and tap Next
7. Enter and confirm your preferred password and tap Done
8. If possible, enter a recovery email address
9. From the drop-down menu, tap to select and enter a security question and select Next
10. Tap Not Now
11. Tap to check or uncheck Turn on Web History and select Next
12. Complete captcha by entering displayed letters or symbols and tap Done
13. Tap Not Now
14. Tap to check the preferred sync options and select Next
15. You've now created a Google account

Network notification: Send a notification when an open Wi-Fi network is available.

• Passpoint: Connect to passpoint-enabled Wi-Fi networks automatically.
• Sort By: Choose a sorting order for Wi-Fi networks on the Wi-Fi screen.
• Keep Wi-Fi on During Sleep: Specify when to switch from Wi-Fi to mobile data for data communications, when the tablet goes to sleep (when the backlight goes out). This setting can affect data usage, since the data connection will remain active even when the tablet screen is off.
• Always Allow Scanning: Allow Google location service and other apps to scan for networks, even when Wi-Fi is turned off.
• Smart Network Switch: Automatically switch between Wi-Fi networks and mobile networks to maintain a stable Internet connection.
• Wi-Fi Timer: Automatically connect or disconnect from a Wi-Fi network, using the Starting time and Ending times you set.
• Install Certificates: Install certificates stored on an optional memory card (not included).
• MAC Address: View your tablet’s MAC address, needed for connecting to some secured networks. (Not configurable)
• IP Address: View your tablet’s IP address. (Not configurable)

• WPS Push Button: Set up a connection to a WPS (Wi-Fi Protected Setup) router or other equipment.
• WPN PIN Entry: (Not configurable) View the PIN used by your tablet to set up a PIN-secured connection to a Wi-Fi router or other equipment.
• Help: Get help using Wi-Fi.

Accessing the notification panel

The Notification Panel displays information about connections, alerts, new messages, and more. It also has Quick settings–buttons which allow you to quickly access and change common system settings.

1. Touch and slide downward from the top of the screen to display the Notification Panel. Slide the Notification Panel upward to close it.
2. Touch Ongoing Events or Notifications to view details or to launch the related app or feature.

Clearing Notifications

Touch and slide an item left or right to clear it.
– or –
Touch Clear to remove all notifications.

What is a widget?

Widgets are designed to help save time and make using your tablet more fun. By adding widgets to your home screen, you will be able to receive live updates instantly and view all of your personalized updates in one place.

How to add/remove a widget/shortcut to a Home screen

Widgets are self-contained applications that reside either in your Widgets tab or on the main or extended Home screens. Unlike a shortcut, the Widget appears as an on-screen application. Widgets can include contacts shortcuts, bookmarks, music playlists, Gmail and email accounts, and many other types of apps.

Adding a Widget

1. Press the Home Button to display the Home screen.
2. Touch and hold an empty area of the Home screen, and then choose Apps and Widgets > Widgets.
3. Touch and hold a widget, and then drag it to a Home screen. Release the widget to lock it on the screen.

Removing a Widget

1. Press the Home Button to display the Home screen.
2. Touch and hold the desired widget, and then drag it to the Remove icon.

Note: This action does not delete the widget–it simply removes it from the current screen.

Changing the wallpaper

You can choose a picture to display on the Home Screen, Lock screen, or on both the Home and Lock screens. Choose from preloaded wallpaper images or select a photo you have downloaded or taken with the Camera.

1. From any Home screen, touch and hold on an empty area of the screen. The Home screen menu displays. Touch Set Wallpaper.
– or –
Press the Home Button > Menu > Settings > Display > Wallpaper.

2. Touch Home Screen, Lock Screen, or Home and Lock screens.
3. Choose a source for wallpaper:

1. Press the Home Button and tap Apps > Settings > General tab.
2. Tap Power Saving for options:

• Tap ON/OFF to turn Power saving mode on
• Restrict Background Data: Do not allow content to be downloaded form the Internet or Google Play Store, View streaming multimedia, or send/receive multimedia messages.
• Restrict Performance: Limit the maximum performance of the CPU, reduce screen output, turn off the touch key light, and turn off GPS.
• Grayscale Mode: Switch the display to grayscale.

Ultra Power Saving Mode

This mode uses a simplified grayscale display theme and reduces the number of usable apps to save battery power.

• To open Control Center, swipe up from the bottom edge of any screen (including Lock screen)

Making changes to Date and Time settings

• Go to Settings > General > Date & Time
• Turn Set Automatically on or off

Changing my wallpaper

• Go to Settings > Wallpaper> Choose a New Wallpaper

Adjusting the screen brightness

You can adjust the screen brightness in three different ways:
• By opening Control Center and dragging the slider;
• By going to Settings > Display & Brightness;
• By dragging the slider and/or selecting Auto-Brightness

Enrolling in Advanced Protection Pack is easy! Simply sign up when you buy your new tablet and your coverage starts immediately.

Need a little time to think it over? Enrollment is available for 30 days after you purchase your tablet, so be sure to act quickly! Coverage will begin immediately. Please note that your device must be fully operational at the time of program activation in order to enroll.

How much does it cost?

Our affordable premium provides comprehensive coverage. For only $13 a month, Advanced Protection Pack provides the highest level of protection for your tablet. If you file an approved claim for damage, loss, or theft, you’ll also pay a deductible when your repair or replacement is authorized. There is no deductible for mechanical or electrical breakdown claims. View more about costs.

Will I be charged tax on this program?

All program costs, charges, and fees are subject to applicable tax.

What can I do online?

Lots! You can check your coverage, premium, and deductible, file a claim, and track it from start to finish. You can also download the new Advanced Device Protect security app and get technical help.

Contact Sprint directly at 888-211-4727. They will help you change or cancel coverage.

Claims

How many claims am I allowed?

Customers are allowed 3 approved insurance claims (loss, theft, accidental damage) during a rolling 12-month period beginning on the date of the first repair or replacement. No limit applies to the number of service requests arising out of mechanical or electrical breakdown.

When do I file a claim?

For lost or stolen tablets, contact Sprint immediately at 888-211-4727 to suspend your service. If your tablet is lost, stolen, damaged, or experiences an electrical or mechanical breakdown, file a claim within 60 days of the incident.

Or, if you’d prefer to speak with a live representative, call our Customer Service Center at 844-225-6335.

Will I get my same tablet back?

If your tablet is damaged or experiences a mechanical or electrical breakdown, we will make an effort to repair your device and return it to you. Remember to back up all your data and remove any accessories. All files and data will be deleted as part of the claim process.

If your tablet is lost, stolen, or it cannot be repaired, it will be replaced with a reconditioned tablet of like kind and quality. While reconditioned equipment functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories.

For all claims, if a reconditioned device is not available, it will be replaced with a new device of comparable type.

How do I find out the status of my claim and device?

Simply go to My Plan, enter the mobile number associated with your tablet, and your Sprint account PIN (or answer to your secret question) and you can track your claim from beginning to end. You can find your MDN on your original Sprint receipt or by viewing your account at www.sprint.com. You will also receive email updates.

How do I ship my tablet to Brightstar Device Protection?

The easiest way to ship us your tablet for evaluation and repair is to select the “Drop off at a local UPS Store and ship for free” option when you file your claim. When you choose this option online or while filing your claim by phone, we will send you an email with everything you need to ship us your tablet, at no cost to you.

1.Backup all data you wish to keep such as photos, music, videos, and other files. All of your data and files will be deleted as part of the claim process.2. Remove any passwords and unlock the device. iPad users must deactivate the "Find My iPad" feature. 3. Remove ALL accessories and items attached to the device.4. Bring the entire email to any The UPS Store location. There is no charge for using this shipping method.5. Remember to get your package tracking number and receipt.

I can’t get to The UPS Store. Is there another shipping option?

Yes. You can select the “Send me a UPS box and shipping label for an additional $15.00” option. We will send you a shipping box, instructions on how to prepare your tablet, and a UPS shipping label. If you misplace your instructions, you can also find them here.

Advanced Device Protect

What features are included with the Advanced Device Protect app?

Advanced Device Protect is an all-inclusive security app that guards your tablet and personal information against viruses, malware, phishing, and other threats. It allows you to remotely track, lock, and wipe your tablet if it is lost or stolen. It also makes it easy to backup and restore your data to a new device.

Will Advanced Device Protect security features work on my tablet?

While Advanced Device Protect works on both Android and iOS devices, the features may vary.

I received a replacement tablet, but it does not have Advanced Device Protect installed. How do I get it?

Just visit our Mobile Security page for download links. You can also search Google Play or Apple App store for Advanced Device Protect.

I’m having problems using the features within my Advanced Device Protect app. What should I do?

We’re sorry to hear that. If you are still enrolled in a tablet protection program, click one of the following links for app technical support. If you are still having problems, call us at 844-225-6335 and request Technical Help.

We’ve got all the inside info you need right here in our Resources Center. Check the library below for your Device Protection brochure, insurance policy, or other information pertinent to your plan.

This program may change or be modified during your term. Please refer to this website for the most current information. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance Coverage Certificate and Service Contact. PLEASE READ THE COMPLETE INSURANCE COVERAGE CERTIFICATE AND POLICY CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES, AND WHAT IS AND IS NOT COVERED.

Claims may be fulfilled with new or reconditioned equipment. Reconditioned equipment may have minor cosmetic flaws. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. If the exact model is not available, the replacement will be of like kind and quality. You are not required to purchase insurance to activate wireless service. This coverage may provide a duplicate of other sources of coverage. You may cancel at any time.

The Program is a repair service provided to customers of Sprint. Insurance coverage is underwritten by Zurich American Insurance Company and provided under a master policy issued to Sprint. Brightstar Device Protection, LLC is the obligor under the service contract in all states except Florida and Oklahoma, where Lyndon Southern Insurance Company is the obligor, and in Washington, where Dealers Alliance Corporation is the obligor. The Program is administered by Brightstar Device Protection, LLC.