Frequently Asked Questions (FAQs)

Most Common Questions

Should I use Lubricant? Certainly! Whether you're going solo or playing with a partner, lubricant can help your vibrator to move more smoothly and comfortably over the body, offering a more pleasurable experience. Be sure to use a water-based lubricant and wash your vibrator thoroughly after each use. Some silicone-based lubricants can degrade silicone products. Specifically, lubricants containing cyclopentasiloxane (also known as cyclomethicone) causes the silicone in all products to swell and become misshapen. All Jimmyjane products are made with the highest-grade, safest silicone available. All silicone products, no matter how high the quality, degrade with prolonged exposure to silicone-based lubricants.

If you have a problem with your product's functionality during that period, you can return or exchange it by contacting Customer Service. Please include a copy of your Order Confirmation when writing in to Customer Service. No item can be returned without a Return Merchandise Authorization (RMA) number. Read about our Warranty coverage.

Can I leave my FORM on the Charging Base without damaging it?Yes. It is impossible to overcharge your FORM Vibrator.

How should I clean and care for my vibrator?For hygienic reasons, we recommend washing your vibrator between each use. Clean gently with mild soap and water. Dry with a soft, lint-free cloth. Never use chemical cleaners or abrasives.

LITTLE SOMETHING, LITTLE CHROMA and FORM Vibrators are completely submersible and thoroughly washable, so you can clean it in the sink or shower using a gentle soap.

The Vibration Pods and Fingerpads of HELLO TOUCH can be submerged in water. If you want to wash them separately for more thorough cleaning, remove the Vibration Pods by squeezing the Fingerpads to pop them out. We do not recommend pulling on the wire to remove the Vibration Pod, as this puts unnecessary strain on the connection. The Dock (which holds the PowerPack & Batteries) is not submersible, but it is splash-proof. It can be cleaned with a damp cloth. Keep Cap on Dock snugly at all times when cleaning to prevent water from entering the interior of the Dock. The Wristband is machine washable (make sure you remove the Dock first).

When washing LITTLE SOMETHING, be sure the cap is tightened all the way (the vibrator will be on), before you submerse it in water. You can also remove its battery and Replaceable Motor and put the outer housing in the dishwasher. Really!

Do I need an International Converter to use my FORM outside the U.S.?No. All FORM Vibrators come with a Universal Adapter that is compatible with multiple voltages. It can be used anywhere in the world, no converter necessary.

How do I remove myself from the mailing list?You will need to unsubscribe yourself. Please click the Unsubscribe link at the bottom of your next email.

Jimmyjane believes that if anything should be beautifully designed, it’s the products that engage our sexuality... read more »

Jimmyjane believes that if anything should be beautifully designed, it’s the products that engage our sexuality. We design luxury products and experiences for both men and women to provide pleasure, strengthen connection and create provocative possibility. We recognize that sexual wellbeing is an important facet of an overall healthy lifestyle and offer a range of products to engage each person’s individual desires. Through our commitment to quality, safety and luxury materials, our products invite exploration and pleasure without compromising style or personal tastes. Browse through our collection of innovative products ranging from our award-winning vibrators to our decadent massage candles, all-natural body lotions and our iconic 24K gold vibrator. We hope that you enjoy your visit and find something that excites and enhances your sexual experiences with style.