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Starting out as a niche-category retailer, SWCORP has been able to quickly establish a manufacturing and distribution business-to-business operation, extending its line of products and entering new US and International markets

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@2018 SWCORP.

Employment Opportunities

Manufacturing Production Manager

Summary

Responsible for the results of all operations within a specified area of the plant. Maintain a safe environment by ensuring all safety regulations and rules are followed. Plan for and ensure the availability of the necessary resources required to operate all production operations in area. Monitor all production operations for required throughput levels and maximum effectiveness, and initiate corrective actions when standards are not met. Develop and execute programs and actions to maintain a highly-trained and motivated supervisory staff and hourly workforce. Maintain detailed technical knowledge of area processes, materials, and equipment in order to provide expert guidance in solving problems and implementing improvements.

Responsibilities

Direct the efforts of shift supervisors/team leaders and hourly workforce to meet daily production requirements

Ensure manning in assigned areas is adequate to support production requirements

The Inside Sales division at SWCORP will be focused revenue generation, while insuring to deliver premium service. You will be fostering a sales culture where product quality and service excellence will allow you to acquire new customers, cross/upsell to existing, and increase loyalty through repeat business. As a Brand advocate you will also be required to maintain accurate customer records of all contacts, including but not limited to closed sales, follow ups or general inquiries. As of our first point of customer engagement, you must continually find ways of leveraging each contact by upselling out of warranty parts and cross selling companion products, all while building brand/product awareness.

DELIVERABLES AND RESPONSIBILITIES:

Manage high volume of contacts in a timely manner high quality of services and performance standards

Upsell, cross sell and work towards high conversions; consistently following up on sales opportunities parts and or warranty related.

Disposition no less than 95% of all contacts received new and or existing into the CRM

Perform outbound customer calls to promote and sell a product and or service

Provides web analytic support for ecommerce and intranet sites. The Ecommerce Analyst is responsible for all aspects of our internet testing analytics effort, processing all data for analysis using measurement models, developing new performance measurement reports and models. The Ecommerce Data Analyst role includes analysis, use of existing internet measurement tools and operational tasks.

Minimum of 1-3 years of experience in the field of Digital Analytics or in a related area of Ecommerce

Exposure to eCommerce, Digital Marketing, or a data driven field

Exposure to SEO, SEM, PPC, and remarketing a plus

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Employment Opportunities

Distribution/ Warehouse Manager

POSITION SUMMARY

Manage the daily activities of Warehouse operations including general receipts, put-away, order processing, pick, pack, and shipping. S/he will be the leader on a core team that is responsible for driving process improvements and cubing out current warehouse footprint. This is a fast-paced environment, often dealing with same day shipping expectations in an eCommerce environment. S/he must be accustomed to a metric driven leadership style and prepared to hit the ground running. There is high expectations for accountability and must deliver on immediate inventory controls (capacity planning, adjustments analysis, inventory turns, slow/no move analysis, etc.).

DELIVERABLES AND RESPONSIBILITIES:

Manages the warehouse ensuring the receipt, coordination, and safety of goods coming through a warehouse

Manages the receiving, storing, packing, and shipping of merchandise or materials. Maintains stock records and schedules

Ensures adequate inventory of materials and products in accordance with inventory/product profile

Background or exposure in performance management and formal disciplinary actions

Ability to stand for long periods of time

Ability to work in a warehouse environment with varying temperatures

Must be flexible and willing to be support other areas of the operations if needed

Must have demonstrated effective and interpersonal skills in both English and Spanish

Minimum High School Graduate; some college or higher preferred

5-7 yrs experience in Warehouse and/or Inventory Management

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Employment Opportunities

Customer Care Associate

SUMMARY

The Customer Service division at SWCORP will be focused on premium support of our customers. This focus on people creates a culture dedicated to our quality of service. You will be a brand advocate fostering an environment where product quality and service excellence go hand in hand. Premium support also means ensuring our customers have everything they need today and tomorrow by cross/upselling. You will be responsible with driving brand awareness and guaranteeing outstanding customer service.

DELIVERABLES AND RESPONSIBILITIES

Managing customer contacts through multiple channels including but not limited to phone (inbound/outbound), emails, and chats

Properly qualifying customers’ needs and accurately disposition each contact ensuring high levels of first contact resolution

Build loyalty and trust by providing accurate information and insuring to follow up with all call backs/cases in a timely manner

Disposition no less than 95% of all contacts received new and or existing into the CRM

Leverage customer contacts by up & cross selling

COMPETENCIES & EXPERIENCE

3 – 5 years’ experience in high volume/fast paced contact center

Excellent knowledge around SLAs, KPIs, and general call center metrics

Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook)

Working knowledge of CRM platforms (preferred Sugar CRM)

Strong understanding of quality metrics and process

Ability to work a flexible schedule

Fluent in Spanish a plus

Excellent written, verbal and communication skills

Demonstrated ability to build and maintain good working relationships with colleague

Attention to detail and ability to multi-task

Demonstrated organizational and problem-solving skills

HS Diploma required, Bachelor’s Degree preferred

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Employment

If you don’t see an open position that interests you, we encourage you to submit your resume for consideration to any of our functional positions below.

Equal Opportunity Employer

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Employment Opportunities

Buyer/Planner

Miami, Florida

POSITION SUMMARY

The Buyer/Planner will be responsible for planning and buying across multiple categories that support both domestic manufacturing and import categories. This individual will be a key contributor on the Purchasing and Inventory control team, working closely with Manufacturing Planning, Sales & Marketing and Service team members. In addition to ensuring supply continuity, this position will be responsible for identifying improvement opportunities and implementing strategies for correction.

DELIVERABLES & RESPONSIBILITIES

Drive the analysis and review of demand data to support purchasing and planning decisions both short and long term to ensure continuity of supply.

SW Corp (dba of Spa World Corp) is one of the largest manufacturers of special needs, whirlpool, and traditional bathing products as well as a distributor of luxury accessories. Our mission is to provide aesthetically pleasing, reliable, and affordable bathing solutions and products to homeowners, facilities, and people with special needs. SW Corp uses an innovative approach in our business practices, providing support to both B2C and B2B business models. You can learn more about SWCorp and our products at www.swcorp.com.