ManagingCommunities.com is regularly visited by community management professionals of all experience levels. Many of which are in need of employment or looking to further their careers.

If you are looking to hire a community management professional and find qualified candidates, the people who read ManagingCommunities.com are who you are looking for. Whether it be a Moderator, Community Manager, Senior Community Manager, Director of Community or some other role.

I wrote the other day that one of the things I love most, as someone who has been managing online communities for 12 years and regularly writes about those experiences, is when people utilize my strategies in a thoughtful way that leads to success. For me, the book is the greatest example of this.

The way in which the book has been received has been humbling. I’ve been very fortunate to receive praise from people who are new to this space and from people who have been doing it longer than I have. When you put as much time into a project as I put into this book, you know you are doing the work to make it the best it can be. But, what you don’t know is if that will be good enough. So, to have received praise from so many people and so many people that I respect, it is something that I truly appreciate.

I’ve been writing about online community management for a long time. I started writing my book in 2003, launched this blog in 2008 and published the book in that year, as well. Before the blog, I wrote about the topic sporadically elsewhere, including SitePoint.

I love community management and I care about the space, which is why I enjoy writing about it and sharing my experiences. I don’t really do consulting, but I always listen to people who want me to consult. Not long ago, I turned down a reasonable gig because the person I was consulting with wanted to own the ideas that I gave them. I could have used the money, but I objected and that was the end of that deal. My ideas are mine to share.

In writing about community management and sharing thoughts and conversations with those who read this blog, my ideas spread and beautiful things happen, that I am proud of. This builds community around my writing. I thought I would share a few of the things that I love to see.

I think there is this temptation with some community owners and administrators to select moderators and then not monitor them closely; to let them do what they think is appropriate without any sort of review of those actions.

Whether they are volunteer moderators who help out for a few hours a week or paid moderators for whom it is a part time or full time job, you can’t set and forget them.

Think of a restaurant. You have servers and they interact directly with your customers. They are front line representatives and have a powerful ability to directly impact how the customer thinks of your business. Not just in how they act, but in how they communicate things that are out of their control.

I have been thinking a bit about the design of the block feature on some platforms. Let’s take Twitter as an easy example.

When you block someone on Twitter, they don’t notify the person you block, meaning that they don’t specifically send them a message. But, when the person notices that you are no longer showing up in their timeline, they may go to your profile and try to follow you again. At that point, they are notified that they can’t follow you because you have blocked them.

Personally, this means I will never use the block functionality. Even though I might otherwise like to filter some people out of my streams. If I want to do it, I’ll need to use a third party application (like TweetDeck) that allows me to filter out tweets from specific people. I won’t bother to do that because the list only works in that app.

I run into people who say that the guidelines for your community don’t need to be anything more than “don’t be a jerk.”

Unfortunately, this isn’t the most efficient use of guidelines and, even if you think it works for you, it likely doesn’t work as well as having a simple, though more defined set of expectations would.

It doesn’t work for the same reasons that the laws of a country aren’t simply “don’t be a jerk,” or the rules at the swimming pool aren’t simply “don’t be a jerk” or the employee handbook at a random company doesn’t consist of “don’t be a jerk.”

Your community is a brand. And it’s a brand worth protecting on third party communities and social platforms, especially the ones that you may one day engage in.

In other words, secure your username. I run KarateForums.com. What is the ideal username, on a platform I don’t control, for KarateForums.com? karateforums. If that isn’t available, then I have to settle for a much, much weaker second one. Try to be consistent on your fallback username.

No matter how great your fall back, people will always first guess that the ideal one is what you have. This impacts you when you go out to build outposts and community outside of your site. On Twitter, for example, they might guess that you are @karateforums, for example. It creates more work (and more missed opportunities) for you if you don’t have it.

Yesterday was April 1 – April Fools’ Day for those who celebrate it. For me, it is a tradition that I do something to celebrate the day on some of the communities and websites that I manage. This year was no different!

On phpBBHacks.com, we launchedphpBBHacks.com By Mail, a new service that provided complementary paper prints of phpBB hacks, styles, graphics and other packages available on our website. The prank came complete with working order forms! I teamed up with my friend Jared W. Smith to make it happen.

I am deeply saddened to announce that online forums have died, as confirmed by areforumsdead.com. They passed away quietly in their sleep last night at an unknown age.

While it may be unclear when online forums were born, from the moment that people were able to discuss something with another human over the internet, it wasn’t long before they were having threaded discussions.

Online forums and the format of threaded discussion served as a cornerstone of the social internet and what would one day, many years later, come to be known as social media.