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GAIN THE COMPETITIVE EDGE IN BUSINESS WITH TWO NEW RELEASES FROM DALE CARNEGIE TRAINING®
THE 5 ESSENTIAL PEOPLE SKILLS:
How to Assert Yourself, Listen to Others, and Resolve Conflicts
LEADERSHIP MASTERY:
How to Challenge Yourself and Others to Greatness

As the economy continues to gain steam, it is more important than ever to keep your leadership skills sharp. Engaging your employees will help you and your organization prepare for and succeed during the eventual economic upswing. Leadership excellence and employee engagement can reduce turnover and foster innovation and productivity. This issue of Dale Carnegie Training's Engaging Ideas newsletter focuses on helping you develop the leadership skills necessary to engage your workforce.

During the past year and a half, many things have changed in our global economy. These changes have dramatically effected workforces around the world. Think of how your job is different now than it was just months ago. The changes can be as small as taking on additional tasks, or they can be as dramatic as making a total career change. No matter what changes take place, you will always be expected to perform in the workplace.

Teamwork is a major factor in succeeding in the workplace. Even if you work in a one-man company, you still will have to work with clients and vendors. The ability to work successfully in groups is a key contributing factor in your success and the success of your organization. The articles in this issue of our Engaging Ideas Newsletter deal with elements of team work and team building.

Presentation Effectiveness can be a make or break skill in the workplace. At some point in your career you will be asked to present information to a group. It is your job to ensure that you are ready to step up to the call. An individual who can present confidently and effectively immediately differentiates themselves from the rest of the group.

As the economy begins its ascent, it is more important than ever to provide your team with the tools to succeed. In sales especially, your team has been hard hit by the tough economic times. As a sales manager, it will be your job to engage your team, build confidence, and coach for success.
This newsletter focuses on what tools you can use as a sales manager to build on success, and prepare your team to take advantage of the upswing. It is still tough out there, so make sure you are giving ​

As the economy continues to recover, it is more important than ever to ensure that you are providing excellent customer service. Customer service plays an important role in customer retention, increasing market share, and efficiency. All of these elements can help your organization take advantage of the improving economic conditions. In the following articles, we will explore several different aspects of customer service. We encourage you to share these articles with team members and colleagues.​

Legendary Basketball Coach John Wooden once said, "Failure is not fatal, but failure to change might be." The obvious point he was trying to convey is that everyone makes mistakes and fails. It is what you do after the mistake or failure that makes all the difference. Here are 5 ways to shake off your mistakes and move forward to success.

Dale Carnegie Training®, the international leader in performance-based workforce training and solutions, announces today the upgrade of their extremely successful smartphone application "Secrets to Success" (http://www.dalecarnegie.com/app/). Available for download online on iTunes for the iPhone, iPad and iTouch (99 cents), the app has already seen tremendous results, shooting to the number one spot on the iTunes business list within the first week of its release.

Buongiorno SpA ((Italy, MTA STAR: BNG), the multinational leader in mobile content and entertainment is the first Italian company to receive the Dale Carnegie Training Leadership Award in human relations and employee management training.

Dale Carnegie Training®, the international leader in performance-based workforce training and solutions, is pleased to announce High Impact Leadership: Building Tomorrow's Leaders Today! A first for the company, this free, one-time leadership symposium will bring together a diverse group of federal leaders and managers from across the nation to discuss the challenges and opportunities faced by today's federal agencies.

The granddaddy of management gurus--If you want to gather honey, don't kick over the beehive--is now an app.
Seventy-four years after the publication of Dale Carnegie's How to Win Friends and Influence People and 55 years after his death, his advice is being downloaded by the thousands.

Twenty-five years ago, when he was asked to assemble a list of the "Ten Books That Shaped the American Character," critic Jonathan Yardley summoned the works of the great ones: Thoreau and Whitman, Twain and Hemingway, Thorstein Veblen and W.E.B. Du Bois.