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May 01, 2006

Problems with An Post

Since I'm staying with my parents for the duration of my treatments, I decided to have An Post redirect my mail to their address. It saves having to traipse over to Finglas to pick up my post. The redirection service costs €40 and in the beginning was quite good. I got mail a day or so after I would have gotten it at home. However for the last month or so, An Post has taken to holding my mail for a week to ten days, bundling it all up and delivering it in one go. At the moment, for instance, I haven't had any mail in almost two weeks. I have not received a new insurance certificate for my car and who knows what else is stuck in a sorting office somewhere. This is definitely not acceptable. It's high time An Post was privatised and started delivering a proper service (no pun intended).

Ah yes, An Post - the only people in Ireland who never have to work on Saturdays. Begrudgery aside, I'm sure they have a difficult time with all the new estates on their routes.

I've been waiting for a parcel for three weeks - but since An Post is involved, I know better than to give up hope so easily, since a friend received a card recently with tomorrow's date on it : ) By contrast, I never expect postcards from Greece to arrive at all!

I honestly think that the management of An Post are unique in having no idea how to run a good service and remain on good - or even speaking - terms with their staff.

I've worked really odd hours for both small and large companies, a minor cog in the wheel, and been amazed in retrospect at how inspiring, shrewd, and effective my managers have been. None of them were of the old school of blaming others and all led by example. I say we should make the position of CEO subject to an online, international, public election. Managed perhaps by the National Lottery or the ESB.