app install

Setup in three simple steps.

Plugin your Mila units.Power-on your Mila units by plugging the power cord in. You may set up several units simultaneously.

Press and hold the display button for 3 seconds to pair each unit. Wait until “888” appears on the display. Then open the app and click Manage Units under the Settings menu. Enter your WiFi password and the app will automatically detect the new units ready to pair.

UNIT CONTROLS

Know the basics.

Looking for more info? Check our most
frequently asked questions.

top faq

Frequently asked questions.

Looking for more info? Check our most
frequently asked questions.

General

How many Mila units do I need for my home?

Air purifiers are like air conditioners; most rooms deserve both (e.g. living rooms,
bedrooms,
studies). Each Mila covers up to 32m2 of space, so we recommend that you put more
than one Mila in
rooms significantly larger than 32m2.

I already have an air purifier – why do I need Mila?

Unless your home only has one room, we recommend more than one air purifier. For
instance, if you
have a 2-bedroom home and one purifier in the living room already, we suggest
you
sign up for a Mila
Small Plan to filter the air in your bedrooms, as well.

You may also want to compare how much you’re paying in filter costs with your
existing air purifier,
and compare that with the Mila Large Plan.

Where should I place my Mila purifiers in my home?

We recommend leaving at least 20cm of space between your Milas and walls or objects
that may impact
air flow to and from Mila.

What countries do you ship to?

Currently, we offer Mila air purifiers in Mainland China; however, we are expanding
to other Asian
countries soon.
Want Milas for your home market? Email us at hello@mymila.co.

How much electricity does Mila consume daily?

Keeping Mila powered-on, to monitor and optimize your home’s air quality, costs less
than ¥0.45 per
Mila per day, about the same as a 30-watt lightbulb.

Initial & Set-Up

How do I set up my Mila purifiers and sync with my Mila mobile app?

Download your free Mila Living mobile app and then register an account by
entering your email and creating a password.

Power-on one (or more) of your Mila air purifiers by plugging the power cord
in. You may set up several Milas simultaneously.

On the Mila unit(s), hold down the display button for 3 seconds until “888”
appears.

Your Mila app will begin to search for units. Please allow the progress bar
to complete, before moving onto the next step.

Your Mila app will automatically detect all new Milas that are in pairing
mode and within range of your chosen WiFi network. As each Mila unit is
detected, they will appear on the mobile app’s display with a number
assigned to each unit.

From the mobile app’s room drop-down list, you may select an appropriate
descriptive name for each Mila unit.

After set-up, all connected Milas will automatically appear on your mobile
app’s main screen.

Helpful tips

If you have multiple WiFi networks, please ensure you are using the network
closest to
your Mila purifiers. Note: Only one single WiFi network can be used to pair
your mobile
app and the Mila units.

Your Mila app is not able to verify whether the WiFi network password you’ve
entered is
correct or not, so please enter the password carefully.

You may actively control your Milas only when your mobile app is on the same
WiFi
network as the units. If you are outside of that WiFi network, your app will
still
receive live readings from your Milas, but you will not be able to control
the units.

Smart Mode - You may toggle-on Smart Mode by pressing the center display
button. An
“S” will appear, indicating Smart Mode is on. We suggest always keeping your
Mila(s)
in Smart Mode, so they automatically adjust fan speed according to your
particular
indoor air reading (which is tracked by sensors within each Mila unit). To
toggle
Smart Mode off, manually turn the silver knob clockwise to adjust the fan
speed.

PMS 2.5 Readings - Each Mila unit has an internal sensor that monitors PM
2.5 levels
within your home (indicating the number of tiny particulates in the air).
With the
Mila App, you can compare outside levels of PM 2.5 to your readings inside.
Additionally, the Mila app can monitor your local AQI, which is a
combination of
differently sized particles within an area.

VOCs - A red flame icon may appear indicating that there is a presence of
VOCs
(Volatile Organic Chemicals). VOCs can be a result of cigarette smoke or
formaldehyde from paint.

Helpful tips

If you have multiple WiFi networks, please ensure you are using the network
closest
to your Mila purifiers. Note: Only one single WiFi network can be used to
pair your
mobile app and the Mila units.

Your Mila app is not able to verify whether the WiFi network password you’ve
entered
is correct or not, so please enter the password carefully.

You may actively control your Milas only when your mobile app is on the
same WiFi
network as the units. If you are outside of that WiFi network, your app will
still
receive live readings from your Milas, but you will not be able to control
the
units.

Replacing filters

How do I replace the filter?

Facing the display, remove the panel closest to you by releasing the lock
(located
at the center bottom of the front panel) and then lift.

Pull out the filter drawer completely and take the used filter pack out of
the
drawer by using the tabs.

Insert your new Mila replacement filter into the drawer. Align the drawer
rails with
the grooves on the machine, then slide it back in.

Replace the panel by aligning the top lip first, then press the bottom
section in
place.

Helpful tips

Safety Feature - Your Mila will not power-on unless the filter drawer and
the
exterior panel are both aligned and securely in place.

Pre-Filter - Mila’s Pre-Filter is built into the filter drawer itself. It’s
washable! Be sure to rinse/wipe your filter drawer, as dust/hair may
accumulate,
which impacts optimal performance.

Troubleshooting

Do I sync my Mila purifiers to my Mila mobile app one-by-one, or all at the same
time?

You can do both. Once you download your Mila Living mobile app and connect to your
WiFi network, the app will automatically detect all Milas connected to the same
network.

How do I sync additional Mila purifiers to my existing Mila network?

To add a new Mila, plug the unit in and then on the mobile app, go to Settings >
Manage Units and tap the unit you wish to connect.

I’m having issues with my Mila Living mobile app. What do I do?

Generally, we’d recommend you delete and reinstall your Mila app. That seems to do
the trick in most instances. If you’re still having trouble, email us at
support@mymila.co and we’ll figure it out with you.

I’m having issues with my Mila purifier. What do I do?

Don’t worry, we’ll make it right. Email us support@mymila.co We try our best to
respond within a day.

App doesn't remember my WiFi password

The WiFi password only needs to be entered the first time when setting-up your
Milas. For normal operation/monitoring thereafter, there's no need to re-enter the
password. For security reasons, the Mila Living App is designed to not allow the
user to "manage" Milas without re-entering the WiFi password each time. Every
"setting change" requires the user to re-enter the WiFi password.

Units don't stay connected to WiFi

Mila is designed to work within one single WiFi router
range. If the user has more
than one WiFi, your Milas could be confused by the multiple WiFi signals. In this
situation (multiple WiFi routers) we would advise the user to temporarily turn-off
the secondary WiFi router, and then try one Mila at a time within the chosen WiFi
range. After multiple Milas are all configured with the iPhone, in the chosen WiFi
zone and it is working well, then the secondary WiFi router can be turned back on.

My unit won’t turn on, what shall I do?

Please check that the front panel has been aligned and
snapped in to position
correctly. As a safety precaution, without closing the panel properly, the unit will
not power-on.

Subscription

What happens after my two-year Mila plan ends?

We show our appreciation for your continued support by giving you a discount on our
filter plan.

Can I change my Mila plan?

Yes! Adjust your plan at any time by going to your
Account Page. Please note that
reducing the size of your plan would result in a cancellation fee of ¥40/unit per
outstanding months of your existing two-year plan, and forfeiting your deposit.

What do I do if I move to another address?

Just send us your new address and we'll take care of
it!

Can I order more Mila purifiers beyond your Large plan?

Absolutely! Email us at hello@mymila.co and we will be in
touch shortly.

How do I cancel my plan? What is your cancellation policy?

You may cancel your plan at any time and we will arrange
a courier service to pick
up your Milas. A penalty of ¥40/unit per month for the remainder of your
subscription months, is applied for early termination, and deposit forfeited.
Additionally, a return shipping charge of ¥50 per unit is charged at the
subscriber’s cost. Please check our Terms of Use for more details.

What’s your return policy?

You may return your Milas within 7 days for a refund.
Please send them back to us
undamaged, and in the original packaging. A small shipping and handling fee of ¥50
per Mila is charged at the subscriber’s cost, please email us at hello@mymila.co to
schedule a pick-up.

Warranty

Is there a warranty?

Yes. If you are having trouble with any of your Milas within two years, simply let
us know and we will either repair or replace them. Email us at support@mymila.co.

Payment

How can I pay for my Mila plan?

We accept all major credit cards and debit cards. Our payment page shows the full
list. We accept all major international credit cards for those with foreign
passports; and we accept domestic payment methods (via UnionPay) for those with
Chinese IDs.

contact us

Still have questions?

Reach out anytime if you have a question
we haven’t covered here, or just want to share your Mila experience.