georgenavedo

FenStar wrote:Great, now I can't claim I ordered by mistake and could not cancel.

Cause they are a bunch of jerks and need to eliminate garbage, they dont even want on stock, its call stupid excuses, and this belongs to Amazon ,that why thy dont put their name on it, Reputation, no human is perfect, I canceled in 5 minutes and they make it hard so you pass the time ,I am closing my account.

hcky33lax15

I ordered a Kershaw pocket knife and didn't realize I had the wrong shipping address. The shipping address that was put in, had shipping restrictions. I didn't realize this and now it is too late to cancel. I got an email saying my item was shipped but when I click on tracking info, it says "Not Found". This was 3 days ago and I still see the "not found" message from USPS. What do I do? Did the item get shipped? Did it not? I see the item is available again, but I don't want to order it again if the first one was shipped. Thanks for any help!!

ThunderThighs

hcky33lax15 wrote:I ordered a Kershaw pocket knife and didn't realize I had the wrong shipping address. The shipping address that was put in, had shipping restrictions. I didn't realize this and now it is too late to cancel. I got an email saying my item was shipped but when I click on tracking info, it says "Not Found". This was 3 days ago and I still see the "not found" message from USPS. What do I do? Did the item get shipped? Did it not? I see the item is available again, but I don't want to order it again if the first one was shipped. Thanks for any help!!

Best bet is to email support@woot.com. My guess is that the order will ultimately get canceled but they'll know for sure. Just be sure to explain it clearly.

hcky33lax15

ThunderThighs wrote:I'm sorry but the order is already released (not necessarily shipped). You can email support@woot.com for some options.

I have emailed support multiple times and still cannot get a valid response! This is so frustrating!!! Worst customer service ever!! Whoever thought good customer service is through email only needs to rethink the process. I would like to talk to someone on the phone, it would make the resolution a lot quicker than waiting for a response through email. When the response isn't what you are looking for, it takes another day to get a different answer and maybe it's what you were looking for and in my case it has not been!!!!

manhandsha

hcky33lax15 wrote:I have emailed support multiple times and still cannot get a valid response! This is so frustrating!!! Worst customer service ever!! Whoever thought good customer service is through email only needs to rethink the process. I would like to talk to someone on the phone, it would make the resolution a lot quicker than waiting for a response through email. When the response isn't what you are looking for, it takes another day to get a different answer and maybe it's what you were looking for and in my case it has not been!!!!

I replied to your other post, but I've sent your info along to see if I can get anything else from CS.

emilyap

nikkisangel05 wrote:Why couldn't I do this within 15 mins (within 4 mins to be exact) of an order while logged in from Amazon?

From the FAQ:

I didn't mean to order that thing I just ordered. How do I undo my order?

Well, first off, let's be clear: you can't undo at all during Woot-Offs or when you've used expedited shipping in any way, shape or form. But if you wanna stop a plain Jane regular-style order… well, you'd better hurry, because you only get 15 minutes to tell us to stop.

jjco

Yes, being able to cancel is great. Why just last week when I was chasing the WootSquatch I forgot I had something else in my cart when I was trying to buy a Bacon Onion Casserole. I accidentally bought it (the other item - not the Cowboys on Broncos... it was sold out already), with the shipping address set to the wrong place.

yodezire

For being an Amazon company, the service is just not on par with the mother ship.

toricoco wrote:I think its darn tootin' that you only give 15 minutes to cancel the order. Are y'all afraid well go to another site and see that y'all jacked up the suggested price sothat the sale price is high. BC that's what y'all do. I ordered pitchers from y'all only to find out 20 min later that everywhere and I mean everywhere else including amazon had them for much cheaper plus free shipping. But oh no it was over 15 minutes so sorry y'all couldn't help me. On top of that your customer service took over a week to even contact me back and wouldn't do anything about it.
I hope people do cancel their orders from y'all since most of your sales are rip offs anyway I've been checking and at leat half of the products per sale are cheaper somewhere else but you don't want ppl to figure that out and change their minds son you put a stupid 15 minute timer on cancellations and have horrible customer service. So don't be proud of yourselves for offering a ridiculous 15 minute cancellation BC very few people can get back to their order or change their minds in that time frame. Personally you wont be getting anymore business from me and I hope others who read my post decide not to buy from y'all either.

lythix1

I just ordered something and went to cancel it 30 min later. How long do you think it will take for support to get back to me? they said 1 to 2 business days. its 12 noon pst on tuesday. Think it could be sooner? What happens when you have to use the "contact support" instead

ThunderThighs

lythix1 wrote:I just ordered something and went to cancel it 30 min later. How long do you think it will take for support to get back to me? they said 1 to 2 business days. its 12 noon pst on tuesday. Think it could be sooner? What happens when you have to use the "contact support" instead

CS doesn't make changes to orders. You can self cancel in the first 15 minutes. There's a link to instructions in my signature.

pickoid

I'm in the same boat, trying to cancel an inadvertent duplicate order, but missed the elusive 15-minute cancel window by exactly 5 minutes. Haven't heard from CS yet either. I'm perplexed that the first order went through because I got the message about taking too long to check out and the Woot mob grabbing my stuff. I checked and all the stuff I ordered was still in stock, so I just made a new cart with the exact same items and checked out again. Big mistake.

lythix1

Ok so for the record they just got back to me. Unfortunately there is nothing that can be done any more. I'm to contact the shipper and see if I can tell them to not bother and send the item back. If its USPS (you can't stop them) I'm to mark it as return to sender and have them return it back. I'm glad they got to me so quickly. I'm just sad I didn't cancel it in time. That said I'm glad this feature is in there. I've never had to cancel anything with woot before and don't plan to.

jimmycwooter

Better yet, GET WITH THE PROGRAM on CS! Too short of time to cancel. Sent email to wife and went into an appointment - NO TIME to get on and cancel when I found out we had what we needed already.. I did not realize how archaic Woot was on Customer Support.. My item has not shipped, I should be able to cancel it.. BAD POLICY ALL AROUND. Very poor Customer Service. I blog, post, and speak to thousands of people on Support.. this goes in the bad category...

ThunderThighs

jimmycwooter wrote:Better yet, GET WITH THE PROGRAM on CS! Too short of time to cancel. Sent email to wife and went into an appointment - NO TIME to get on and cancel when I found out we had what we needed already.. I did not realize how archaic Woot was on Customer Support.. My item has not shipped, I should be able to cancel it.. BAD POLICY ALL AROUND. Very poor Customer Service. I blog, post, and speak to thousands of people on Support.. this goes in the bad category...

We release orders shortly after the 15-minute self-cancel time is up. Once it's released, it's mixed in with hundreds or thousands of other orders. We just don't have the man power to stop everything to find a single order to cancel. The order could have been released to our warehouse, an Amazon warehouse, or a vendor.

catman6500

In this day and age of fast computers, total connectivity, and instantaneous communications, it is hard to believe that a processed but unshipped order cannot be stopped and cancelled. It has to go ahead and be shipped and then sent back. This is ridiculous and inexcusable. To not be able to cancel an order at any point is very backwards and antiquated, stuck in the past. Oh but I guess that is just Woot.

peaceetc

catman6500 wrote:In this day and age of fast computers, total connectivity, and instantaneous communications, it is hard to believe that a processed but unshipped order cannot be stopped and cancelled. It has to go ahead and be shipped and then sent back. This is ridiculous and inexcusable. To not be able to cancel an order at any point is very backwards and antiquated, stuck in the past. Oh but I guess that is just Woot.

Tell that to the guys and girls in the warehouse. Woot isn't the only daily deal site with that sort of cancellation policy.

catman6500

peaceetc wrote:Tell that to the guys and girls in the warehouse. Woot isn't the only daily deal site with that sort of cancellation policy.

Give me their email address and I will.

Back in 1962, President Kennedy made a speech explaining about why we should go to the moon. He said, "We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard, because that goal will serve to organize and measure the best of our energies and skills, because that challenge is one that we are willing to accept, one we are unwilling to postpone, and one which we intend to win, and the others, too."

We cannot and should not avoid things that are hard to do. Especially if they are the right thing to do. It does not matter that other sites do the same thing. Woot can strive to be better than, rather than the same as, or no better than.

ThunderThighs

-Customer Service does not cancel orders or change addresses on orders.
-Orders can only be cancelled within 15 minutes of when they are placed.
-If you want to cancel an order, you must cancel the entire order, not just select items.
-You cannot cancel orders that have items from a Woot-off or items with expedited shipping.

Quick instructions: look for the Cancel button in your order details by clicking STUFF YOU BOUGHT in the upper right corner.

snowdogging

This time limit is extremely restrictive. I made a mistaken order and got distracted for a few minutes at work. By the time i found out how to cancel it, 16 minutes had passed.

Combine this with a 24 hour response time from customer service and it becomes extremely risky to make an order. To mitigate most risk, I would need to lock myself in a bunker to eliminate all forms of human communication, ensure i have used the bathroom recently, find at least 3 alternate methods of internet connection, file a living will so someone can cancel on my behalf, bring up the support page in an alternate window on at least 2 other machines, and read every case law related to consumer rights.

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