How a major US city sources ideas and innovation directly from its citizens

Challenges

Sourcing of ideas

Managing ideas to execution

Complex approval process

Solution

A single system of action powered by ServiceNow sources ideas directly from citizens and helps teams to track and manage demands till completion

Automated approval workflows facilitate a seamless, trackable transition of ideas from one stage to the next

A custom ‘bullet print’ solution helped the city automate printing of the approval books in the format specified for the Mayor and the City Council

Integrated financials on ServiceNow PPM was leveraged to include budgeting and the allocation of resources in the workflows

The city council wanted to provide its citizens with an easy way to submit ideas. And to track and manage the ideas till execution, the city needed a modern platform. The approval process was complex with the Mayor and the City Council requiring published proposals on a physical book with very specific formatting.

Leveraging the capabilities of Demand Management included in ServiceNow Project and Portfolio management with Financials, INRY helped the city move to a single system to source ideas and to enable their seamless transition till execution.