VoIP 911 Service

Topics

911 Access

Do I get access to 911 services?

Yes as a Vaxxine home phone user, you get access to VoIP 911 services,
only if you have given consent to Vaxxine to forward your private user
data to the emergency dispatch center, provided that data is accurate
and correct, which will be certified by our Vaxxine home phone support
staff. Once certified you will be able to successfully dial 911 and
receive the emergency response services.

911 Differences

What is the difference between VoIP 911 and traditional 911?

The VoIP 911 service that Vaxxine home phone provides has certain limitations
relative to traditional 911 services that are available on most standard
telephone services, in that your client information is being sent over the
internet rather then over a traditional phone line. This means a different
method is required to send this client information accurately.

911 Protocols

What should I say to the operator or whoever picks up?

Be prepared to confirm your location and telephone number with the operator
who answers the 911 call since the operator may not have this information.
It is also recommended to keep in mind that Vaxxine is your VoIP provider
because if necessary, the central call centers can contact them in severe
emergency situations. It is also encouraged to not hang up until told to do
so, and to call back if you get disconnected, as immediately as possible.

911 Reliability

Is there ever a possibility my 911 service won't work?

VoIP 911 service may not be available during a power outage and will be
unavailable during a broadband internet outage.

My Responsibilities

Why is it important to keep my 911 information up-to-date?

Keeping updated information is a way of ensuring that your location
information is kept current with Vaxxine. Since the operator may assume
that you are at the last registered address if you are not able to speak
during a 911 call, this information is used to accurately connect you to
the appropriate emergency response center, and subsequently the
appropriate emergency response.

How do I keep this information up-to-date?

As a Vaxxine home phone user the information is easily changed by calling
into the Vaxxine call center during business hours, and or changing and
resubmitting the information online by logging in at the
VoIP Customer Portal.

e911

I'm still confused, what is e911?

E911 stands for Enhance 911. It is an enhanced version of the 911 emergency
services, and is provided by the Vaxxine home phone service. When you use
this service, your personal information like name and address are
automatically given to your local dispatch center or Public Safety
Answering Point (PSAP) over the internet.