Company News

U.S. CELLULAR'S CEDAR RAPIDS
CUSTOMER CARE CENTER TO FILL 40 JOBS

CEDAR RAPIDS, Iowa (June 12, 2010 ) – U.S. Cellular is stepping up efforts to hire 40 customer care representatives for its Cedar Rapids Customer Care Center. The positions offer an opportunity to advance professionally and great benefits, including full tuition reimbursement and a generous health insurance package starting the first day on the job.

"U.S. Cellular's announcement is welcome news for Marion and the Cedar Rapids area," said Marion Mayor Paul Rehn. "We have a talented workforce here and appreciate it when companies provide rewarding careers for residents."

Matt Sampson, director of the customer care center, said the increased popularity of smartphones is driving the need for customer care representatives who also are technically savvy.

"With the rising popularity of smartphones and our Android devices coming this summer, our customers are using their cell phones to do more than ever before," Sampson said. "This is not like an ordinary call center. Imagine succeeding where you love your work and can be yourself. It's a place where you get outstanding training while working in a culture that encourages career growth."

The Cedar Rapids Customer Care Center is located at 3301 Armar Drive in Marion. It employs nearly 300 associates in a variety of positions. Sampson said that the company prides itself in the unique environment of its five care centers nationwide that manage more than 2 million customer service calls per month.

U.S. Cellular is looking for general customer service candidates as well as those who have a solid understanding of wireless technology, products and services, including the wireless modem card, BlackBerry, Windows mobile smartphones and tethered data connections.

Customer care representatives receive seven weeks of paid classroom instruction before they answer customer calls and continue with professional development as they grow in the organization.

"The ongoing instruction is critical in building leaders and helping associates deliver the best customer experience in the industry," Sampson said. "We believe in promoting from within and love watching associates thrive in our company. Our Dynamic Organization rewards associates for their talents and empowers them to do the right thing for our customers."

About U.S. Cellular
The 9,000 associates of U.S. Cellular believe a wireless phone enhances people's lives and a wireless company should be in the business of bringing people together. U.S. Cellular has a wide range of monthly plans, including those with unlimited nationwide calling, unlimited free incoming calls and options to prepay. The company has a growing catalog of phones like the BlackBerry® Tour and the touch-screen LG Tritan and HTC Touch Pro 2, which offer e-mail and Web access. U.S. Cellular believes in the power of the community and has made a commitment to invest more than $4.5 million in teachers and schools during 2009 and 2010. Based in Chicago, the company is the nation's sixth-largest wireless carrier, serving 6.2 million customers across the country. To learn more about the company visit one of its retail stores or uscellular.com. You can also check out U.S. Cellular on Facebook.)