2004 UITS IUB User Survey - Survey Methodology

The UITS IUB User Survey is administered each year by the IU Center for Survey Research. Surveys
were sent to randomly selected people at Indiana University, Bloomington in each
of the following categories: faculty, staff, graduate students, and
undergraduate students. The questions on the survey are primarily Likert opinion
scales (1-5 rating scales with 5 always being the most favorable rating). For
questions asking opinions of services, the results shown include the percentage
of people who use the service (which we have taken to be the percentage of
people who expressed an opinion about it), the average opinion score, and the
percentage of people who were satisfied with the service (graded it as a 3 or
better).

Unless there is an indication to the contrary, the results shown are
extrapolated to estimate the average response of the entire IU Bloomington
community - that is, they estimate the response that would result if each member
of the IU community were asked their opinion.

Some services, however, are used only by certain subpopulations, so results
are shown for the appropriate subpopulations. Subpopulations are indicated by F
for faculty, S for staff, G for graduate students, and U for undergraduate
students. In some cases, some services are used by groups of subpopulations,
indicated for example by [F&G] for services used by faculty members and
graduate students. In this case the extrapolated results represent the estimated
response were each faculty member and graduate student to be asked their
opinion.

Results are shown separately for multiple subpopulations when appropriate.

Sample and Response Size

The table below indicates the number of surveys originally sent out to the
randomly selected individuals by status (sample size) and overall, the number of
actual responses by status and total, and the percentage of responses received
for each category and total.