Terms of use

www.safescan.com (“the website”) is a website of the private limited company Safescan B.V. (“Safescan B.V.”) with its registered office in Zoetermeer (2718 RB), at Aluminiumstraat 65, in the Netherlands, and with the email address info@safescan.com.hk. By visiting the website, you are deemed to have read and accepted the terms of use (“Terms of Use”) below. If you do not agree to the terms of use, you must not visit or use the website.

1. The content of the website and the terms of use can be amended by Safescan B.V. at all times, without it having to give any notice in this respect.

2. Safescan B.V. does not guarantee that the website does not contain any information which is incorrect. No rights may be derived from the information on this website. Each use which you make of the information on this website is at your own risk. Safescan B.V. cannot be held liable for damage or loss which occurs or could occur as a result of the direct or indirect use of information on this website.

3. Personal information provided or gathered via or in the context of this website will only be used in accordance with the privacy policy of Safescan B.V., as published on this website.

4. Downloading or otherwise acquiring material through the use of this website takes place at your own discretion and risk. You yourself are responsible for any damage or loss to your computer system or loss of data arising from downloading such materials.

5. The layout and design of the website and the information, texts, images, logos, photos and illustrations displayed on it are protected by intellectual property rights, including but not limited to copyright. These intellectual property rights are held by Safescan B.V. It is not permitted to store the website or any part of it, use it for your own purposes, make it public, reproduce it and/or frame it without the written permission of Safescan B.V.

6. The trade name right and the trademark right to the name Safescan and the trademark right for the Safescan logo are held by Solid Control Holding B.V. The use of the name Safescan and the Safescan logo is reserved exclusively for Solid Control Holding B.V., its group companies and licensees. Without the written permission of Solid Control B.V. it is explicitly forbidden to make use of the trade name and brand name Safescan and/or the Safescan logo.

7. The terms of use are subject to Netherlands law. Any disputes arising from use of the website and/or the information derived from it can only be put before the competent court in The Hague (the Netherlands).

Step 1
Once you’ve found an item you’d like to buy, click the “Add to cart” button. The selected item will be added to your shopping cart. Click the “Shopping cart” link at the top right of every page to visit your cart and adjust amounts or remove items. You can also continue shopping and return to your cart later.

If you already have a Safescan account, log in with your e-mail address and password. Your billing address and other information will be automatically filled in for you.

If you don’t have a Safescan account, click on “Proceed to checkout” and fill in the requested information. (In a later step, you’ll have the chance to create an account and save this information for next time if you’d like.)

Step 3
On the next page, select your desired payment method. (See our payment options page for more information about your choices.) If you plan to pay by credit card, you’ll be asked to enter your card details here.

Step 4
On the final page, you can review your order one last time and read our terms and conditions before you confirm your order. When you’re ready, click “Place your order”.

Step 5
After you’ve placed your order, you will be redirected over a secure Internet connection to our payment service providers, where you will be guided through the final steps to complete your order. After your payment is processed, you will be redirected back to Safescan.com. We will start processing your order and send you an order confirmation e-mail.

We ship all our products from a central warehouse. To help you plan your order, we use a set of simple status symbols to indicate an item’s real-time stock level.

Safescan stock status symbols
Green – The item is in stock and ready to ship! Orders placed before 16:00 CET are shipped the same day.
Orange – The item is currently sold out, but we expect to have it in stock very soon. You can pre-order the item, and as soon as it arrives at our warehouse, we’ll ship it to you.
Red – The item is currently sold out and we don’t expect to have it in stock again soon.

Once you submit your order, we set aside the in-stock items you’ve bought. If any items are out of stock, we’ll hold your order until they arrive, then ship all your items together. That way, we make sure you get your products as quickly as possible.

If it ends up taking longer than expected for an out-of-stock item to arrive, we’ll contact you and ask you how you’d like to proceed. We can do one of three things for you:

Cancel the out-of-stock item and ship the remaining items right away.

Ship the in-stock items now and send the outstanding item as soon as it arrives.

Cancel your entire order.

Canceling an order
If you’d like to a cancel an order that hasn’t shipped yet, please contact us.

We offer the following payment methods for your convenience and, unlike many other shops, never charge any transaction fees.

Credit cards
You can pay for your Safescan order using one of the following credit cards:‣ VISA‣ MasterCard‣ American Express

We use a secure SSL connection during the checkout process, so your credit-card details are fully protected. After you enter your information, we will communicate with your credit-card issuer to process your payment smoothly and securely.

PayPal
PayPal is the preferred way to pay online in many countries because it’s safe and fast. PayPal securely stores your credit card and banking information, enabling you to pay online without entering your sensitive financial information every time you shop. Using Paypal you can speed through the checkout process in just a few clicks. PayPal deducts payment directly from your credit card or bank account, and your payment information is never shared on the Internet.

Cash on delivery (COD)
With Cash on Delivery you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. The maximum order value for a Cash on Delivery payment is HK$ 20,000. It is strictly a cash-only payment method. Safescan will add no additional charges to your order.

Payment at Pickup
Collect your order and pay at pickup, no delivery costs will be charged. At the pick-up location we can only accept Cash payments. As soon as your order is processed and packed you'll be notified that you can collect your order.

Advance payment by bank transfer
If you select this payment option, we will ship your order once your payment has been received in our bank account. The e-mail order confirmation we send you will contain your Order / Invoice number; please refer to this number when you make payment, so we can link your payment to the correct order.

Your privacy and protection are deeply important to us, and we go to great lengths to ensure the security of your information on our site. To protect your information during the ordering process, we use Secure Sockets Layer (SSL). SSL is the industry standard protocol for establishing a secure connection between computers on the Internet. The protocol encrypts all traffic and guarantees message integrity and sender and receiver authenticity.

There are two ways to confirm that a secure SSL connection has been established:

The website’s URL begins with “https://” rather than “http://”.

You see a visual cue in your browser’s address bar, such as a lock icon or a green button (varies by browser).

These cues signify that your payment and personal data are protected. You can click on the lock icon or green button in your browser’s address bar to view the details of the SSL certificate, including its validity.

We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use a selected and trusted Hong Kong based parcel service. Please see the table of shipping rates ‣ for detailed information.

After you place the desired items in your shopping cart, select your preferred delivery method. The cart will calculate and display your shipping costs so you can review them before you complete your order. These costs are also displayed in the confirmation e-mail we send you after you place an order, and in your online order status.

Orders that are in stock, from which the payment has been authorized and received on weekdays are shipped within 2 working days. The delivery of an order is on average 3-4 business days, depending on the country where the order is shipped to. Orders placed on weekends and public holidays will be processed the next business day.

When you shop on Safescan.com, you enjoy a 10-day money-back guarantee on all items (excluding software packages). During this time, you can return an item purchased from our online store for a full refund, without stating a reason. Please note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:

You must have created a Safescan account.

The item must be unused.

There must be no visible damage or signs of use.

The product and all accessories, manuals and packaging must be returned in their original state.

The guarantee does not apply to software packages.

We may reduce or decline your refund if the item has been used or damaged or is incomplete.

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 14-day money-back guarantee.

We will refund a reduced amount if:

the product has been damaged, either by you or on its journey back to us

any components (manuals, cables, adapters, and so on) are not returned

Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card.

We offer a 7-day DOA (Defective on Arrival) policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period, and after approval, submit a return request through your Safescan account at Safescan.com. We will pick up the defective product and deliver a new one at no cost to you.

Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted for DOA; they will be sent for repair under warranty instead.