I am very glad that with Version 5.0 we can now have Help Desk admins and then our normal Admins, but we have come across a problem. If we create a user account and make then a Admin they have the ability to use the Search box which is located just able to open tickets in the help desk view, however if we create a user and make them a help desk admin that search box doesn't appear, that search box sure would handy if this person needed to research an older ticket or something of that nature. I didn't see how it was possible to turn that on for the help desk admin role, am I just missing something on this?