I live in Washington DC and just got the new Cox DVR Trio package last weekend. I was surprised to find the PIP function doesn't work. I called Tech Support (because I had not seen this thread yet) and got the run-around, they said to try hitting the TV button first. So I did; a PIP showed up but it was all static and was trying to get the source freed from my tv not the cable box.

I hope they do upgrade the firmware soon... I miss PIP. I agree with you all, it is frustrating that the "new, better box" has less features than what I've been able to get for the last 7 years.

Have to agree with Frank. It's ludicrous that Advanced TV eliminated the PIP functionality. Does anyone from Cox ever monitor these forums. Seems there is less than a 10% response to any issue from a Cox rep.

The PIP function on the remote is included for TVs that have the PIP feature, it's not for the cable box.

Chris,

Ok, how can I use PIP in conjunction with any digital channel? Or what about people who only use a monitor to view their cable? A lot of the newer TV's do not come with a tuner, are these people just out of luck? These cable boxes have multiple tuners (for example: one for viewing, one for recording a different channel) so why doesn't the software allow for PIP directly from the cable box?

This goes with what I posted before. PIP is a function of the TV and not our equipment. If your TV supports PIP and multiple input sources you can use the remote to operate that feature. It would be necessary to refer to your TV's manual for more information on how to set that up with your specific set.

Obviously there is an interest in having the PIP function workable through the cable box alone. Several other cable companies do allow this feature already. (I know this first hand as I have used the feature on a Time Warner Cable DVR box)

This goes with what I posted before. PIP is a function of the TV and not our equipment. If your TV supports PIP and multiple input sources you can use the remote to operate that feature. It would be necessary to refer to your TV's manual for more information on how to set that up with your specific set.

The PIP function on the DVRs is controlled by the DVR firmware. Passport Echo supported the PIP feature on Cisco/SA DVRs, and I believe SARA did so as well. The buttons on the remote are indeed for use with Cisco equipment if that firmware supports PIP. Strangely, Cox has (so far) decided not to support PIP with its TRIO firmware.

This goes with what I posted before. PIP is a function of the TV and not our equipment. If your TV supports PIP and multiple input sources you can use the remote to operate that feature. It would be necessary to refer to your TV's manual for more information on how to set that up with your specific set.

The PIP function on the DVRs is controlled by the DVR firmware. Passport Echo supported the PIP feature on Cisco/SA DVRs, and I believe SARA did so as well. The buttons on the remote are indeed for use with Cisco equipment if that firmware supports PIP. Strangely, Cox has (so far) decided not to support PIP with its TRIO firmware.

Now this is the kind of information I would expect from a customer service representative, not the snub that ChrisL tried to give me. His reply was so blatantly wrong and intentionally misleading, that I completely felt as if my question had been essentially disregarded. I have direct personal knowledge that those buttons can be used by the cable box (my son in law has it on the Timer Warner Cable service), and that the additional internal tuner is the ONLY way that you can get a dual output from the cable box for a truly functional PIP.

I had made up my mind that I would never visit this forum again, until I saw your reply... So thank you Domino. Thank you for providing the technical answer I was looking for. Maybe you said what ChrisL wanted to say (but he was contractually unable to) but anything would have been better than what he tried to pass off as an answer to my questions!