Hanky Panky - Rolled Low Rise Thong in Black

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ONLINE

If you are not completely satisfied with an item, you may return it and we will refund eligible purchases. (Please check the Terms & Conditions below to determine eligibility).

RETURN & EXCHANGE TERMS AND CONDITIONS

Returns must be postmarked no later than 14 days after the order is received.

If "Pick-Up in Store" was chosen as the shipping option, the initial email notification that your item is ready will act as the date the order is received.

Original invoice must accompany returned item(s) in order for refund to be processed.

Online refunds will be made to the credit card used in the original transaction. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.

Returns & exchanges in store are accepted within 14 days of the original purchase date. The original invoice and original method of payment must be presented. Refunds will be made to the credit card used in the original transaction within 3 days of receipt of returned items. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.

Returned items must be in their original state and deemed to be unworn to be accepted for a refund

NON-RETURNABLE ITEMS

Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: swim bottoms, panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.

All sale and discounted items are final sale. *This includes, but is not limited to, items sold on special promotion days such as Black Friday, Boxing Day, etc.

All custom/special orders are final sale.

IN-STORE

Items can be returned for in-store credit or exchanged within 10 days of original purchase. Gift returns can only be made in-store. Returned items must be in their original state and deemed to be unworn with a copy of the original receipt in order for be accepted. No exceptions apply.

NON-RETURNABLE ITEMS

Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: swim bottoms, panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty.

All sale and discounted items are final sale. *This includes, but is not limited to, items sold on special promotion days such as Black Friday, Boxing Day, etc.

All custom/special orders are final sale.

PRE-ORDER

Pre-orders will be treated the same as online orders.

If "Pick-Up in Store" was chosen as the shipping option, the initial email notification that your item is ready will act as the date the order is received.

I obtained a physical gift card and the code isn't working online.

Try entering the number twice. Example: Card Number - 12345, enter 1234512345. If that doesn't work - give us a call or shoot us an email and we will look into it further for you.

I'm interested in an item from a brand that you carry but I do not see the item and/or size available on your website.

We try our best to bring in the hottest pieces from each collection, but we are only human so sometimes we may miss something that you absolutely love. Not to worry - contact us letting us know the style, colour and size and we will see if we can place a special order for you. Please note that in this case, the item will be final sale so make sure you know your sizing, etc. If you have questions about the fit, just ask us and we can find out how the item fits compared to the pieces that we carry so that you have a better idea of what size to order.

How can I track my order?

Every order that is shipped to a Canadian address will have a tracking number provided to you that you can track at canadapost.ca. If you placed an order from outside of Canada and did not specifically request/pay for tracked shipping you will not receive a tracking number as it is shipped via International Air Mail. The reason for this is that the tracked method is signficantly slower and we want to ensure you get your purchase as soon as possible.

I never received my order.

If you have been notified that your order has been shipped yet you never received the package first consult our shipping policy to see if it is within the regular shipping period (sometimes things get held up at customs, etc.). If the regular shipping window has passed and there is still no sign of your package, contact us and we will reach out to the postal service to see what is going on.