If this field does not
appear, the administrator can configure the
form.

Group

NY DB

Note: The sys_user_group
read ACL calls the
SNCRoleUtil function. The
function checks whether the group being selected
contains either the admin or security_admin role.
The function allows the user to view the group only
if the user has the same role. As a result, an itil
user cannot assign an incident to a group that has
the admin role or security_admin role, or whose
parent has the role.

Conditions

[Location] [is] [New York] and
[Category] [is]
[Database].

Click Submit.

Test the assignment rule by completing the following steps.

Navigate to Incidents > Create New.

Enter New York in the
Location field and
Database in the
Category field.

Complete other mandatory fields and click
Submit.

Reopen the incident and see that the NY DB
assignment group was added.