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Nicola Waite was a social worker who investigated an allegation made by Faye Windass that her adoptive mother Anna, frequently hit her. The background to the complaint was that Faye had recently started to make contact with her birth father, Tim Metcalfe, who she had not seen since she was two years old. Anna and her partner Owen Armstrong didn't approve of the relationship, partly due to the fact that he was easy-going with the rebellious child, leaving Anna in the main to enforce the discipline in her life. When Anna reacted badly and refused to allow Faye any further contact, Faye made the allegation to headmaster Brian Packham.

The first Anna knew of this development was when Nicola called at 6 Coronation Street with police officer Stephen Bowyer. She was stunned to her about Faye's accusation and that the child was being taken away from them while they investigated the matter, including a doctor's examination. Anna was left with no option but to agree otherwise she risked Faye being permanently put into council care. Nicola agreed that Faye could stay with Gary Windass and Izzy Armstrong overnight and Anna packed a bag for her that Nicola and Stephen took away.

The next day, Izzy took Faye to Weatherfield Police Station to be interview by Stephen under Nicola's supervision. Faye was afraid that Anna could go to prison and tearfully broke down, admitting that she made the entire story up. Her motive was to have social services allow her to live with Tim and she gave no thought to any other consequences. Nicola came back to No.6 alone to tell Anna the good news and gave her support to find a solution to the problem caused by Tim's presence. She suggested a meeting in her office between the parties but Anna had had enough and allowed Faye to live with Tim full time.