January 15 - 18, 2019 | JW Marriott, Nashville, TN

What is Customer Contact Week?

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week.

Our "Since 1999" Keynote

Jenn Lim

CEO & Chief Happiness OfficerDelivering Happiness

Jenn is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and everyday life. In Jenn’s words: “A CHO is doing what any CEO does in an organization — putting the people/resources/financing in place to create a sustainable company. The difference between a CEO and a CHO is that a CHO is doing it through the lens of happiness as a business model.”

Starting long before Delivering Happiness was a gleam in anyone’s eye, Jenn was a consultant at Zappos. She created the Zappos Culture Book, a symbol of how companies can use happiness as a business model to increase productivity and profitability. In 2019, along with CCW, Zappos will be celebrating 20 years of pioneering modern customer experience.