Self-Service Password Create/Change

Click the “Change your GEMS Self-Service Password” link to set a new GEMS password. After you have successfully set a new password, a prompt indicating “Password Changed Successfully!” will appear on the screen.

FAST/GEMS User ID & Default Password

The default password users are given is only active for seven days. FAST/GEMS credentials and NetID credentials are mutually exclusive. Users will not need to enter their FAST/GEMS user ID and password when accessing FAST/GEMS through the myUSF Portal as the portal uses the NetID credentials to authenticate. However, there are certain functions/actions within FAST/GEMS that require a second login for verification. It is advised that users are familiar with their FAST/GEMS user ID and change their password during their initial login so that they will be able to submit their password if needed during a FAST/GEMS session.

FAST/GEMS Password Change

Users who login directly will be prompted to change their password immediately after logging for the first time.

Users who login through the myUSF Portal should log into FAST/GEMS and select the ‘Change My Password’ link at bottom of the menu and follow the onscreen instructions.

Password Guidelines

The password must be at least eight characters in length

The password cannot be the same as your user ID

The password must contain at least one digit

The password must contain at least one special character, e.g. ! # % & * =

The password cannot be the same as the last ten passwords

Alpha characters are case sensitive

‘Forgot Password’ Feature

Note: Not Applicable for Self-Service

For users who use the direct link, the ‘Forgot Password’ feature will allow users to have a new, randomly generated password emailed to them in the event that they should forget their password. To use this function users first have to enter their email address and set up the ‘security question and answer’ that will be used to verify their identity.

Setting Up ‘Forgot Password’ Feature

Note: Not Applicable for Self-Service

Log into FAST/GEMS.

Click the ‘My System Profile’ link.

Click the ‘Change or Set Up Forgotten Password Help’ link.

Choose a password hint question from the list.

Type the answer to the question you choose and click the ‘OK’ button.

Confirm that the ‘Primary Email Account’ address is correct. The email address must be a USF email address.

Click the ‘Save’ button.

Using ‘Forgot Password’ Feature

Note: Not Applicable for Self-Service

For users who use the direct link, Click on the ‘Forgot Your Password?’ link on the FAST/GEMS login page. The ‘Forgot My Password’ page will open.

Enter your User ID (UPPERCASE) and click the continue button.

Double check the ‘Email ID’ field to confirm the system is set to send the new password to the appropriate email address. If the appropriate email address does not appear, contact the USF Information Technology Help Desk via email at help@usf.edu for assistance.

If the email address is correct, fill in the correct response to the user ‘security question’ and click the ‘Email New Password’ button.

Sign out – New password will be emailed.

Security Feature: Timeout

If a user is logged into FAST/GEMS and has not interacted with the system for 60 minutes, they will automatically be logged off.

Security Feature: Lock Out

For users who use the direct link, if they enter an incorrect password five times in succession, their User ID will be “locked” prohibiting logon. This may extend over multiple days, e.g. two on Monday and then three on Tuesday. The key is “consecutive”. If a user enters an incorrect password three times, then logs in with the correct password, the count is reset to zero.

To unlock an account, users should send an “Unlock Request” to the USF Information Technology Help Desk via email at help@usf.edu. The email should include the FAST/GEMS user ID.

Desktop Security

Users are required to lock their computer screen anytime they are not physically present.

The use of password protected screen savers is also required. Users needing assistance with screen savers should contact the USF Information Technology Help Desk via email at help@usf.edu.

Password Reset

FAST/GEMS password reset requests are required to be submitted in writing to the IT Help Desk via email: help@usf.edu. Include your User ID and contact information.

After submitting a password reset request, users will receive an automated email response that serves as their receipt and includes an incident tracking number. A second email will be sent confirming the password has been reset and it will contain a new temporary password and login information.

Note: USF IT Help Desk does not reset Self-Service passwords. Self-Service passwords are reset only by the employee logging into https://netid.usf.edu with their NetID and selecting the link ‘Change your GEMS Self-Service Password’.

System Support

Users who have technical issues are advised to view the resource pages under the ‘HELP’ menu bar. If a solution to your issue is not found, users should contact the USF Information Technology Help Desk detailing the technical issue. Please visit the ‘HELP‘ page for more information.