Grady Management LeaseStar Update

February 2016

Grady Management LeaseStar Update

February 2016

EXCITING NEWS

Lead2Lease Update

User presence notifications are now active in Lead2Lease. This feature will display an alert on the screen of a guest card that is being simultaneously worked by another user. By keeping everyone on the same page, this feature will eliminate the possibility of overwriting a colleague's notes.

A release in late January resolved an issue where "text message" actions were not being synced to Lead2Lease from OneSite. Now a ‘Text Message’ action type from OneSite to will be mapped as a ‘Phone’ action type within Lead2Lease.

Classified Enhancement

We are excited to announce unit availability posting schedules!

Posting schedules can now be driven by a floorplan’s unit availability

This feature is enabled per property, but will not be enabled by default

For more details on how to enable this feature contact your LeaseStar Account Manager.

Client Portal Update

The RealPage Client Portal is always available for your use. It allows you to view your Portfolio, gain Support, submit a suggesstion in the Idea Exchange and view technical documents and product alerts. Please visit this link to the RealPage Client Portal to set up your account:

RealPage has a new cancellations process that significantly enhances your visibility into the cancellation workflow after you submit it. You will now be able to see cancellation details at the product level including Billing cancellation and Product deactivations. You can also update your cancellation request directly in the portal to communicate any last minute changes to the Cancellations team. Here is your link learn more about the process:

Great Employee Performance

The table below shows January's Lead Management. Congratulations to the top 5 Team Members for managing 100% of your Leads. February, I'll bet we can double that! Overall Lead Management looks GREAT among all Team Members. WAY TO GO!

Support Overview

Out of the 36 Support cases submitted in January, the majority were for Leasing Desk Screening at 30.56% of all cases. Between LeaseStar Lead2Lease and Syndication, there were 16.67% of all cases in January.

"How To" made up 58.33% of the case reasons in January.

Most Cases originated from a Direct Call, at 86.11%. Try using the Client Portal to originate Support cases.

Your Critical cases were solved extremely quick. The average time to resolve all January cases was 36.57 hours.

"How To" made up 58.33% of the case reasons in January.

Most Cases originated from a Direct Call, at 86.11%. Try using the Client Portal to originate Support cases.

Your Critical cases were solved extremely quick. The average time to resolve all January cases was 36.57 hours.

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