I am looking to implement Spiceworks as a Helpdesk tool for multiple locations (We have Techs in various Airports and would like to have something centrally manage tickets and calls). Right now we simply have an Email Group for Help Desk Employees. This is not ideal.

So far Spiceworks seems great for this. The one question I have is how to edit the Portal_Url Variable.

Right now when a user gets an email from the Helpdesk alerting a new ticket, it allows the user to click a link to that ticket. But this field shows the local hostname of the server I have this installed on.

In editing the Notifications this is due to the Portal_Url Variable being used. How can we edit that field so that t he ticket shows the Public IP:9975 of that server so that all users can access via the web?

To replace the local hostname with a FQDN, you can change it at Settings -> Email Settings -> Show Additional Settings. The field is called Email URL Hostname and you'll want to use the complete address, e.g. http://helpdesk.example.com:9675

To replace the local hostname with a FQDN, you can change it at Settings -> Email Settings -> Show Additional Settings. The field is called Email URL Hostname and you'll want to use the complete address, e.g. http://helpdesk.example.com:9675

@ Justin - I do have a static IP - but Instead of editing the templates I simply wanted to edit the variable. I suppose they do the same thing, but I try to avoid editing templates in case I want to reference this install later/train other techs.

@ Aaron - You nailed it, thanks! Exactly what I needed.

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