SSE
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SSE is a FTSE 100 company and one of the largest integrated electricity and gas companies in the UK. Incorporating the supply businesses of Scottish Hydro, Southern Electric, SWALEC, Atlantic, SSE and Airtricity they supply over 9.5 million customers throughout Scotland, England, Wales and Ireland. SSE is a full service energy provider with more than 50 years of experience in the generation, transmission, distribution and supply of energy.

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These average scores represent customer ratings for the displayed supplier,
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Reviews

Utter nightmare

Added
23/04/2013, reviewed by
Phil
(McBride)

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Got into debt with these guys when I got cancer and had to give up work. They told me they could put meters in and I would be able to manage finances better which should work out in actually saving me money. Sounds good, but they added some hidden charges onto the meters, effectively overcharging me around £800! I've asked for statements and justification for these extra charges but they refuse to send them or provide an explanation. Not only this, but they keep increasing the debt repayment charge - despite me telling them I cannot afford it do to being off-work as a result of my illness. Evil is a word I would use to describe this company.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

Awful customer service

Added
19/04/2013, reviewed by
MS
(Basingstoke)

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I've been with this supplier for some 12 years. Based upon their Service Promise that they will always direct me to their cheapest tariff when I phone them requesting assistance or will pay £20. I trusted them and did not check. Big mistake. SSE, without my OK put on a tariff that was the most expensive. They failed to answer their phone, sometimes for hours and when they said they will call back, failed to do so. My DD was messed up by them and they than demanded a completely unreasonable amount.
This is an organisation that is only interested in profits, probably to recover the 10.5 million fine for ripping customers. If you are looking for fair tariffs, good customer service, staff you can trust - look elsewhere.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

WARNING!! SSE, the meanicing supplier

Added
03/04/2013, reviewed by
anonymous
(shariff)

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Recently, SSE walloped me with a massively inflated bill . Having been with them for almost 2 years i was shocked. I had always paid my bills on time and in full, and the bills were based upon meter readings that they (or their agents) had taken at my house.
It transpires that even though they had been taking *actual* meter readings at my house, that they had been estimating the bills for the last year and a half, and now they were insisting that i clear off the whole debt. I found their attitude to be helpful at times but in the main they seemed not to be interested in what i thought were fair proposals to clear the outstanding debt (which in fairness was due to their incompetence) i want to clear the balance, but they insist that i do it to their chosen timetable. and methods..

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

BIlled but never supplied!!

Added
18/04/2012, reviewed by
anonymous
(Bradford)

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SSE never had an account for us or even for the people before us. The registered account for the new home was with another company entirely when we queried it the day we moved in. They still sent a debt collector to the door and billed us £741 for a month's electricity with a ten day payment notice. The meter readings were also 500000 out!! Ridiculous. Very keen to extract money from whoever they can. They were hassling us for contact details for previous tenants and the letting agencies details. Not impressed at this conduct.

This review is the subjective opinion of a Moneysupermarket user and not of Moneysupermarket.com.

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