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One of the latest hypes in IT is the well-known Cloud
Computing paradigm. This paradigm that showed up in recent years
is a paradigm for the dynamic usage of computational power, memory and other computational resources. With respect to hypes, the author strongly believes that the
Cloud Computing paradigm has the potential to survive the hype and to become a usual technology used for the provision of IT based services. Therefore, it will be necessary to deploy Cloud Computing based infrastructures in a professional, stable and reliable way. This would lead to the idea that the Cloud Computing paradigm needs to be concerned with respect to IT Service Management, since cloud based infrastructures have to be managed differently in comparison to a usual infrastructure. This paper discusses, based on the IT Infrastructure Library (ITIL), as the de-facto standard for IT Service Management, whether this de-facto standard might also be able to manage Cloud Computing based infrastructures, how the according processes might change and whether ITIL supports a division of labor between the customer and the service provider
of a Cloud Computing based infrastructure.

The role of mobile devices as Web Service consumers is widely accepted and a large number of mobile applications already consumes Web Services in order to fullfill their task. Nevertheless, the growing number of powerful mobile devices, e.g. mobile phones, tablets even raise the question whether these devices can not only be used as Web Service consumers but at the same time also as Web Service providers. Therefore, this paper presents an approach that allows to deploy Web Services on mobile devices by the usage of the well-known protocols and standards, e.g. SOAP/REST and WSDL.

This book constitutes the proceedings of the 18th Collaboration Researchers' International Working Group Conference on Collaboration and Technology, held in Raesfeld, Germany, in September 2012. The 9 revised papers presented together with 12 short papers were carefully reviewed and selected from numerous submissions. They are grouped into five themes that represent collaborative learning, social media analytics, conceptual and design models, formal modeling and technical approaches and collaboration support in emergency scenarios.

Applications and research efforts in Mobile Learning constitute a growing field in the area of Technology Enhanced Learning. However, despite a permanent increase of mobile internet accessibility and availability of mobile devices over the past years, a mobile learning environment that is easy to use, widely accepted by teachers and learners, uses widespread off-the-shelf software, and that covers various application scenarios and mobile devices, is not yet available. In this paper, we address this issue by presenting an approach and technical framework called "Mobile Contributions" ("MoCo"). MoCo supports learners to create and send contributions through various channels (including third-party solutions like Twitter, SMS and Facebook), which are collected and stored in a central repository for processing, filtering and visualization on a shared display. A set of different learning and teaching scenarios that can be realized with MoCo are described along with first experiences and insights gained from qualitative and quantitative evaluation.

The Desire project aimed at the development and implementation of a mobile service robotic research platform (technology platform) able to handle real world scenarios regarding service robotic tasks. Different modules for different tasks plus an interaction infrastructure were integrated on this platform. An example of a real world scenario task is the support of a handicapped person to clean up a kitchen in home environments.
One of the main challenges to be solved in this field is the interaction with people. To start an interaction process between a robot and a person, the most important information is the knowledge about the interacting partner’s identity and whether the interacting partner is present or not. This means, the robot must be able to detect and be finally able to identify persons. Accurate identification of specific individuals has to be done by analyzing the individual features of each person. A typical feature set that allows for a distinct identification of a specific person is often extracted from the facial image acquired by a camera. This feature-set is stored in a database to allow the identification of different persons independent from place and time by comparing given feature-sets. Thus, a face recognition module was integrated into the technology platform which includes face detection and identification algorithms.

In recent years, the number of users in social networking sites regularly increased. Especially younger people spend a tremendous time on social networking sites like Facebook, YouTube, Flickr, Google+ and many more. Since obviously this is the place on the World-Wide-Web where our students spent their spare time, we integrated social networking sites in our day-to-day learning scenarios. This is on the one hand to start working with our students where they feel comfortable, and on the other hand to allow to foster the communication among our students about the topic of the lectures.