4Crawler Offroad specializes in those hard to find parts that you won't
find included with the major upgrade parts you can get from the big
mail order and on-line suppliers. For example, many, many places sell
springs and shocks to lift your truck. But after you put on the springs
and shocks, you may find that you need shims to correct the pinion
angles on leaf-sprung trucks, or you need a panhard bracket on a
coil-sprung truck or a bracket for the brake proportioning (LSPV)
valve. Or you may need a little more lift on the front or rear end of
the truck after installing the basic spring/shock lift kit. Or you may
need a little more lift to clear a larger set of tires, etc. So that is
where 4Crawler Offroad can "come to the rescue", we make all
those other parts you need to finish off your lift and make it all work
like it should. And we also realize that some folks might inherit a
vehicle with a lift and want to restore it to stock, so we can even
help out there with body lift removal kits, etc.

And please, Please, PLEASE be sure to include a
valid Reply-To address in your e-mail if you expect to receive a reply.
Several times a week, 4Crawler Offroad receives question by e-mail and
the replies are returned as undeliverable due to countless e-mail
delivery errors. So if you send a question and do not hear back in a
reasonable amount of time, feel free to re-send the question, but be
sure to double-check that there is a valid "Reply-To" address
in the e-mail header or in the body of the message. And if the direct
e-mail link above does not work, cut and past
"Sales@4Crawler.com" into your e-mail program "To:"
field and send a message that way.

Phone
number available by request. 4Crawler Offroad has chosen to
leverage the power of the Internet to handle most of our routine
customer interactions. As such, we have no "brick and mortar"
store front and we don't have a huge staff of folks sitting around
awaiting your phone call. So, we don't put the number on the web site
because we are barraged with e-mail requests (literally 24/7) for the
most obscure questions, information and products. If we got even 10% of
those contacts as phone calls, we would be spending all our time on the
phone with folks asking for custom parts for a '51 Ford show truck or
droning on and on with questions on how to get their 4Runner or pickup
engine running or what sort of mods they are dreaming of making to
their newly purchased rig or whatever, instead of making parts to fill
orders for actual customers, like you! And, we could hire an answering
service to handle the phone calls. But realize that this would just be
a person to take orders, they would have no technical knowledge to
answer your questions (that customers always seem to ask), so this is
really not a satisfactory option in our estimation. We would also need
to raise our pricing to cover the fixed costs of the answering service.
But, we do realize some folks do like to ask questions or place an
order over the phone, so if that applies to you, just ask and we'll
send you our complete contact information.

No problem, you can use this simple one-click ordering process below.
Just select a Buy Now button below with the shipping applicable to the
items you are ordering, tell us what parts you want and how much they
cost and your payment/shipping information and that is all that is
needed.

US Priority Mail shipping to Europe/Central and South America: US$74.95
for most items

US Priority Mail shipping to Asia/Australia/New Zealand: US$81.95 for
most items

For total weight up to 20 pounds

Typical shipping time is 6-10 days

20 lb. weight limit on the above international shipments.

For smaller items, under 4 lbs. and that will fit in a letter size flat
rate envelope, international postage runs US$34.95.

While many items fit this 4 lb. weight limitation, they generally can't
be combined as that will push the weight over the limit. Examples are
ball joint spacers (3 lbs.), Diff Drop Kit (2.5 lbs.), Panhard Drop
Brkt. (3 lbs.), etc. So no way to combine those sorts of parts into the
flat rate envelope, only option is the 20 lb. limit flat rate box,

Note that the flat rate box shipping option does offer better package
tracking than the envelope, as
noted. So if that is a consideration, you might
want to opt for the flat rate box shipping option.

One other consideration on shipping multiple items is for customs/duty
fees at the destination country. If you have two packages worth say
US$50/ea. the customs/duty fees may be much less than for one package
with a US$100 value.

And you can always order each item separately and then let us
know if you want them combined into one shipment, if possible
and we'll do that and refund any excess postage. But you need to tell
us since some customers like to have things shipped separately as there
are a few advantages. For example if you order 3 items, if we ship
together we'll need to wait until all 3 items are ready to ship before
we can send anything. Also, for international customers, if you had 4
orders for $50/ea. and shipped them separately, there may be no customs
fees due since the value is below the minimum assessment value, while a
single order of $200 might be assessed taxes and fees. So please let us
know your preferences for shipping multiple item orders.

4Crawler Offroad is now offering a 10% discount program for all our
products for members of any on-line web forum (4x4wire.com,
YotaTech.com, Toyota120.com, FJCruiserForums.com, etc., anyone in
active military duty or a shop or dealer.

Since our normal on-line ordering system can't handle this discount, in
order to take advantage of the discount, you must write up the parts you want to
order on the discount order form (or use the discount
on-line order form below) total up the parts and subtract 10% (or
multiply by 0.9 if that works better for you) and add applicable sales
tax (for California orders) and shipping (as noted above - shipping
cost not discounted) and add your affiliation information (forum and
user name, military branch or shop information), e-mail and postal
addresses (where you want the parts shipped to) and mail that along
with a money order or certified check as
noted above.

Personal checks (US funds only) will be acceptable for forum discounts,
although we will make sure the checks clear prior to starting the order
and if the check bounces, we'll send the check to collections and will
also publicize the information.

For example, if the parts you want total $100.00, the discounted price
is $90.00. Add applicable state sales tax and shipping for a total..

Only mailed in (a.k.a. envelope and stamp), will-call orders, or the
special on-line orders (below), will be afforded the discount, at this
time. No exceptions, except for the on-line order procedure described
below..

To qualify forum discounts, we reserve the right to log into the
specified forum and search for at least one post by the user name
supplied and also to browse that user's profile and check that the
location and vehicle information are present and correspond to the
order. We feel that this information should be filled out by all forum
users so that others can know where you are and what you drive, in case
you forget to put that information in some future post asking for help
or information.

Feel free to drop us an e-mail to let us know to expect your order.

If you run a shop or retail outlet and would like to take advantage of
this discount, no problem, just add your business name in place of the
forum information.

And if you run a business in California and would like to resell our
products, download and submit a copy of a California Resale
Certificate to us by mail, e-mail or fax (see above for
contact information).

If an exchange is desired, please include a note as to what exchange
part you want and include return postage for that part to be sent back
to you.

Return postage will be be as noted above, typically what the original
item shipping was.

If the exchanged part(s) cost more than the returned part(s), include
the price differential with the returned part.

If you are in a rush to get the exchanged part, place an order for the
new part and we'll ship that to you right away. Then return the old
part, and upon receipt, we'll issue a refund against the new order.

Returns: Parts may be returned for a refund within 60 days of original
purchase.

No need to obtain an RMA number or anything like that.

A 10% restocking fee will be deducted from original purchase price less
outgoing shipping.

Parts must be in new and unused condition for the refund.

Used or blemished parts can yield partial refunds at the discretion of
4Crawler Offroad.

Parts that have been modified by the customer or that have been built
to unique customer specifications are generally not refundable.

Returned items with missing components will have the refund adjusted
for the cost of the missing items (e.g. missing nuts or bolts, etc.)

The customer is responsible for return shipping charges.

Returned parts must include a copy of the original invoice or packing
slip for proper credit.

It is highly recommended that a package tracking number be obtained
from the shipper and that that number be transmitted to 4Crawler
Offroad so that we are aware that you have sent an item back and that
we can track it, know when it arrives and can pick it up at our PO box.

If you use the USPS.COM
on-line shipping label system, you can get the delivery/tracking
number at no additional cost and you can simply enter our e-mail
address (sales@4crawler.com) in the recipient field and we'll
automatically be sent that information.

If you don't have a tracking number, at least send us an e-mail noting
when and how you shipped the package so we can keep an eye out for it
to arrive.

One exception to this policy is in the case that the parts do not fit
properly, per the installation instructions, or that are outside of our
manufacturing tolerances.

The returned part(s) must be accompanied by photos or a detailed
description of the fitment issue.

In such a case 4Crawler Offroad will refund the full purchase price
less shipping. And as noted, please furnish a detailed description of
the fitment issue reported, including dimensions, so that this fitment
issue may be corrected for future orders.

Also, for items custom built to a customer's specifications, we
generally can't accept returns of those items at the full refund rate.

Reason being, we made the part to your specifications and if it does
not fit or work as you planned, we have done our part.

We may be able to offer a partial refund, depending on the item,
perhaps in the 25%-50% range, depending on how much re-work we'll need
to do to modify your custom part for some future order for a similar
part.

Items returned 60 days or more past the purchase date will be refunded
less any applicable transaction fees, typically 4% - 5%.

This time is from the date of purchase until we get our hands on the
returned item(s) so we can inspect them for missing parts or damage, so
be sure to allow enough time if planning to return an item for a
refund.

Items that are custom built to fit customer specifications may only be
returned for partial credit at the discretion of 4Crawler Offroad.

Return to:

4Crawler Offroad Products, attn: Roger Brown

209 East Java Drive, #61092

PO Box 61092

Sunnyvale, CA. 94088-1092

USA

Physical shipping address can be provided for UPS/Fedex return
shipments if
requested.