Iceni: I asked for a refund of this money because of all the problems, but was told it wasn’t possible. If I had received a refund I would have dumped the T-Box a year ago.

It always amazes me how people just don't know their rights under the CGA. I don't get that all of you with complaints about this box aren't just sending them back and requesting a full credit as it's very obvious that the provider can't make it work if I'm to believe the endless posts that keep popping up here.

Iceni: I asked for a refund of this money because of all the problems, but was told it wasn’t possible. If I had received a refund I would have dumped the T-Box a year ago.

It always amazes me how people just don't know their rights under the CGA. I don't get that all of you with complaints about this box aren't just sending them back and requesting a full credit as it's very obvious that the provider can't make it work if I'm to believe the endless posts that keep popping up here.

Me too. Ask for a refund of your $499 since the product doesn't work. They refuse, ask to speak to manager, they refuse again. Say you're taking them to small claims court under the consumer guarantee's act for not refunding your initial payment since they are in breech of the CGA. Quote this site: http://www.consumer.org.nz/reports/consumer-guarantees-act/the-guarantees

BarTender: Say you're taking them to small claims court under the consumer guarantee's act for not refunding your initial payment since they are in breech of the CGA.

As the amount is under $3,000, would the disputes tribunal be better?

Last time I took a case there it only cost me $35 and the outcome netted me $350.

I didn't need a lawyer, in fact no one is allowed to take one, and the whole process only took an hour.

Do we actually have a small claims court as such in NZ. A quick looksie at the Justice site talks about the Disputes Tribunal and civil cases in the District Court. Looking at the fee structure for the latter this could get expensive very quickly.

It's only off topic in my mind if no one has an issue of wanting to get their money back and be done with the box/service.

My experience is that many of these sorts of issues never get as far as court because it costs the provider way more to just show up than the good will value of just making an arrangement with you.

My experience of Gary and TCL is that if you've really had enough then they will just do the right thing and let you move on. However, anyone who thinks they're going to get this result from the level 1 CSR on the helpdesk is being just a bit silly.

There has to be a balance here between sticking with it to see if it will come right and letting it go. CSRs have to protect the company from a run on returns when things aren't working well.

Look at the info on PSIS when it had its fund frozen for years because of a run on the bank.

What would giving back 30,000 STB's cost TCL and would that cause it to go out of business and then open up the market for Sky to charge as they choose? I suspect this is why many people stick with T-Box, in the hope it will come right.

DonGould: What would giving back 30,000 STB's cost TCL and would that cause it to go out of business and then open up the market for Sky to charge as they choose? I suspect this is why many people stick with T-Box, in the hope it will come right.

That is the main reason I am sticking with TCL. The extra money I might have to pay for Sky HDi is not an issue for me at all. I just want a competitive market to remain so you have to support them in order to do that. Hopefully Voda won't drop it as a service and will see the benefit of getting it right and being able to access a wider customer base but providing the service over UFB

DonGould: What would giving back 30,000 STB's cost TCL and would that cause it to go out of business and then open up the market for Sky to charge as they choose? I suspect this is why many people stick with T-Box, in the hope it will come right.

That is the main reason I am sticking with TCL. The extra money I might have to pay for Sky HDi is not an issue for me at all. I just want a competitive market to remain so you have to support them in order to do that. Hopefully Voda won't drop it as a service and will see the benefit of getting it right and being able to access a wider customer base but providing the service over UFB

I paid the $499 and was treated fairly by TCL when I quit. I'd had almost 2 years use out of it so certainly didn't expect to get my full $499 back, even though it'd given me a lot of grief. Based on my experiences with TCL I'd be very surprised if anyone had to take them to small claims. If you did, then I very much doubt you'd be awarded $499.

Hi all, we’ve investigated the reports of slow response and asked Digisoft to address this. This will be done overnight on Sunday (early Monday morning).

While the work is underway some customers may see the ‘No Connectivity’ message and/or be unable to access the PPV purchase functionality. This should last no more than 30 minutes and your T-Box should automatically restore its connection. In cases where this does not happen automatically, please reboot your T-Box.

This work is in addition to the planned update which, we are told, will begin quality testing in the next few weeks.

TelstraClear: Hi all, we’ve investigated the reports of slow response and asked Digisoft to address this. This will be done overnight on Sunday (early Monday morning).

While the work is underway some customers may see the ‘No Connectivity’ message and/or be unable to access the PPV purchase functionality. This should last no more than 30 minutes and your T-Box should automatically restore its connection. In cases where this does not happen automatically, please reboot your T-Box. Gary

TelstraClear: Hi all, we’ve investigated the reports of slow response and asked Digisoft to address this. This will be done overnight on Sunday (early Monday morning).

While the work is underway some customers may see the ‘No Connectivity’ message and/or be unable to access the PPV purchase functionality. This should last no more than 30 minutes and your T-Box should automatically restore its connection. In cases where this does not happen automatically, please reboot your T-Box.

This work is in addition to the planned update which, we are told, will begin quality testing in the next few weeks.