2.If your photos are approved, they’ll be live on site. And you will get a $10 Rewards via Paypal within 1-7 working days.

3.The explanation and right to use the photos will be final in Hebeos.com.

Order

Q: Can I pay with my Credit Card?

A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.

Q: I would like to cancel my order.

A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.

Q: Can I order by calling the service number?

A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.

Q: What are special requirements?

A: If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.

Q: Is this a legit company?

A: Please, rest assured that our company is both legal and formal. Hebeos.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.

Q: Do you have any retail locations?

A: In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Shipping

Q: Which Shipping options are available?

A: We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.

Q: How long is the delivery time?

A: When your parcel leaves our quality assurance warehouse, it takes around 3 - 8 days to reach you, depending on the item you order, its origin and destination.

Q: Can I change the delivery address after the order was placed?

A: Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.

Q: Will I have to pay customs duties, taxes or other fees?

A: You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.

Q: What if I DON'T like my dress after receive it?

A: Okay, DON'T worry about it. We promise an easy 7 days return policy. If you don't like the dress unused and in its original packaging. Please contact us first and return it as instructed. Upon acceptance of your return, the funds will be issued to your original payment account. Any promotional gifts must also be returned with your returned item.

Q: What is your Return & Refund?

A: Currently we offer an easy 7 days return policy. If you are not completely satisfied with your purchase, Please contact us to initiate the returning process. This is our Return & Refund.

Size

Q: How to know my size?

A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.

Q: How to measure myself?

A: We use three different factors, Bust, Waist, and Hips.- Bust: Measure around the fullest part of your bust.- Waist: Measure around natural waistline. - Hips: Measure around the fullest part. Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra.

Q: My body measurements don't fit a specific size!

A: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.

Q: Are the sizes e.g. UK 10, standard UK sizes?

A: There are no standard sizes for dresses in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.

Payment

Q: Which payment options are available?

A: You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

Q: Is my payment secure?

A: Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Q: How do I make changes after my order has been placed?

A: If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

To place your order:
1.Add the desired item and quantity to your cart
2.Review your order and click Checkout.
3. Confirm your shipping details and payment method, click Place Order.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page. If you add this time to the shipping time, you'll have an idea of when to expect your item.

3. How can I track my order status?

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘My Orders’.
You can also click this link to track your order.

4. When will I receive my order?

You can calculate a delivery estimate by taking the processing time and adding the shipping time. The processing time is 12-15 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 15-18 days for Wedding Dresses. You can check the tailoring period on the product page. It takes about 3-8 working days for the package travel from our factories to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, Fedex, etc) standard and the shipping method you have chosen.

Product
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1. What is the best way to choose my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can
also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make
the dress based on your exact measurements.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors
can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order Color Swatches to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, please contact our customer service first before you buy this color swatches. You can't buy this item more than 2 in
the shopping cart.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a note in the Special
Instructions column when placing the order.

5. Can I change the design of a dress?

Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website. However, for certain dresses, we can add
spaghetti straps or remove the train.
For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order. You can choose to chat
now or email us.

Payment
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1. What methods of payment do you accept?

You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which
includes Bank Transfer, Western Union, and MoneyGram.

2. Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process
payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Delivery
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1. Where do you ship to?

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

2. What shipping methods do you offer?

We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if
you want to order more than 100 dresses. We have great wholesale rates and your trips to our tailor workshops.

3. Can I change my shipping address?

Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed. Please chat now or email us. Or
you can send your correct shipping address to service@hebeos.com. Our representatives will correct your shipping address and send you a confirmation email as soon as
possible.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns
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1. What is your return policy?

1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to
return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your
package.
2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
3. This return policy does not apply to our business resellers. Please contact us for additional instructions.

2.What is your return/exchange process?

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason
for your return.
We reserve the right not to accept the returns without prior approval from our Customer Service.
2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included
with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has
been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or
payment service may levy a small transaction charge.
Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

My Account
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1. How I can change my email address?

Please send your request and correct email address to service@hebeos.com, or you can choose to chat now or email us. Our representatives will reply within 24 hours

2. What should I do if I forget my password?

Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with
your permission, we will help reset the password for you.

About Hebeos
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1. Do you have a store?

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While
shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.

2. Why choose Hebeos?

We are industry-leaders who care about our customers, always striving for 100% satisfaction. Hebeos boasts both unique aesthetic taste and professional manufacture and
there is no need to worry about your purchase. What if you're not happy with your dress? No worries! Our return policy is one of the best in the industry. Online
dresses shopping just got easier. We promise to offer you the best quality from the purchase until the delivery.