/ United Ground Express (UGE), a subsidiary of United Airlines, Inc. supports airline customers and flights at many airports across the United States. The services we provide include customer check-in, baggage handling and servicing of the aircraft on the ground in preparation for the next flight. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States. /
/ A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry. /
/ And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks. /

Job Summary:
As a Lead Customer Service Agent, you will be an important part of our customers’ travel experience. In addition to the Customer Service Agent responsibilities you will primarily be responsible for leading overall station process. Most importantly, you’ll create a welcoming environment for our customers.

Lead Customer Service Agent Responsibilities
* Lead and direct responsibilities related to the Customer Service Agent role

Ensure adherence to standard operating procedures

Oversee and ensure a safe work environment

Authorize time and attendance exceptions

Provide coaching and training to team members
Customer Service Agent Responsibilities

Greet customers

Communicate with customers and ensure they have information about their flights

High school diploma/GED or equivalent, or equivalent experience required

Requirements

Must be 18 years of age or older.

Good communication and interpersonal skills.

Ability to develop relationships with customers and co-workers.

High level of ownership and accountability.

Enthusiastic about aviation industry.

Must be able to perform well in high-pressure situations

Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)

Must be legally authorized to work in the US for any employer without sponsorship.

Must be able to clear a United Ground Express background check and a fingerprint-based criminal history check.

Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances.

Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen.

Must comply with United Ground Express’ Anti-Drug and Alcohol Misuse Prevention Policy.