psm321

thegrandpappy wrote:You can upgrade an external box, but the software in these TVs will be abandoned.

Exactly. "smart tv" is a negative, not a selling point in my opinion. A TV should be for display, an external box can handle the constantly changing job of generating things to display (the reason OTA is an exception is because it rarely changes... netflix, on the other hand...).

cjsigns99

TsiAileron wrote:Any idea how these are shipping? I bought two 55" LG TVs off Woot a couple months ago and they shipped through SEKO. Terrible packing, both TVs with heavy damage... don't want a repeat of that disaster again.

Same happened to me. My tv has dark spots on the screen on the bottom left. I never bothered to return it after seeing the way it was originally shipped. It was a bad experience and I probably won't buy another TV from woot again.

cikatriz

I know that somewhere in these three pages of comments there has to be an argument about buying refurbished electronics. My two cents: I've bought more refurbished items (on Woot and elsewhere) than I can count and have never had any problems.

whatsamattaU

bluemaple wrote:@PemberDucky, agreed, but perhaps more like a cabbage vs. a grape since they're not both in the vegetable family.

Insignia is a private label sub-brand of Best Buy, just like Dynex. Since Best Buy might not be long for this world I would not hang my hat on their product tree... especially compared to a reputable brand like LG, aka Goldstar aka Lucky Goldstar.

In danger of going too far off topic, the Best Buy person (if I have the story correct) told me Insignia TV's are basically LG's leftover parts from the previous model year assembled into TV's for BestBuy. I'm not 100% sure it was LG, but I'm pretty sure. I needed a 19", so I bought an Insignia on sale and we'll see how it goes. LG has a decent reputation, but I don't have the time to post the link to PC magazine's reader survey.

cjwonder

I actually own this exact same TV in the 55" model. It's refurbished and I've had mine 8 months without a hitch. Great TV, brightness is nice, and completely washed out my Dad's Toshiba LCD when they were next to each other. He started messing around with his brightness settings because it bothered him...anyways yea, great TV and a great price. I paid $799 back in Oct 12'.

armoshrf

I just called squaretrade to see if you can purchase a warranty through their website. They will not honor the warranty since you are purchasing a ST warranty for a refurbished item. They said they would honor the warranty if you had bought it through woot, but that option isn't available anymore.

bluemaple

whatsamattaU wrote:In danger of going too far off topic, the Best Buy person (if I have the story correct) told me Insignia TV's are basically LG's leftover parts from the previous model year assembled into TV's for BestBuy. I'm not 100% sure it was LG, but I'm pretty sure. I needed a 19", so I bought an Insignia on sale and we'll see how it goes. LG has a decent reputation, but I don't have the time to post the link to PC magazine's reader survey.

@whatsamattaU, interesting - 'did not know that. If true, while it might improve confidence in the Insignia TV build quality, I suspect if you were to call LG for support after Best Buy has 'retired', they'd look at you kinda funny.

... so, staying on the South Korean theme, do you think Best Buy's Dynex stuff is made from last year's Samsung parts? ;-)

bluemaple

whatsamattaU wrote:In danger of going too far off topic, the Best Buy person (if I have the story correct) told me Insignia TV's are basically LG's leftover parts from the previous model year assembled into TV's for BestBuy. I'm not 100% sure it was LG, but I'm pretty sure. I needed a 19", so I bought an Insignia on sale and we'll see how it goes. LG has a decent reputation, but I don't have the time to post the link to PC magazine's reader survey.

@whatsamattaU, BTW, do you think there might be a conspiracy building to prevent you from getting those 3 lonely quality posts to break into 4 digits?

k2wananb

mdee89 wrote:bought this same model (47") from woot last year. no complaints. works flawlessly and has a solid picture compared to my samsung led 46". very slim and sleek, but has a weak sound if you're not going to be using a sound system.

That's pretty much the case with any flat-panel TV. Not enough space to put decent speakers in. Some kinds of sound system is pretty much mandatory these days.

bhiller05

Wrote to cancel my order about 30 minutes after (it was past closing time though) because I didn't see the stuff about squaretrade and was told:

"In an effort to streamline our shipping process, orders are now processed to ship much faster. As a result, unfortunately, we are unable to alter or cancel your order. Please understand this does not necessarily mean your order has shipped but rather that it has reached the point in processing where it is unable to be cancelled[sic] or modified."

That was this morning and it still hasn't shipped, sucks I guess but "buyer beware" I suppose.

I'm wondering though how the guy a couple posts up already knows his was damaged in transit?

GodTheHamster

ROGETRAY wrote:EWWWWWW! No es bueno.
Have you written into Woot Member Services at support@woot.com ?
They'll be more than happy to help remedy the situation.

yeah, ive emailed them, ive also called Fed Ex, LG, and Amazon.....we'll see what happens. I want a replacement TV but a refund would work too i suppose. really bugs me that i have a 47" TV sitting in a box in my living room with a ding in the screen that makes me feel really mad about the way it shipped. just the normal retail packaging.....a shipping box with thicker walls would have been a really good idea for a 400 dollar tv i would think. whatever it hit or hit it went right through the box into the screen. :\

buttrawker

ROGETRAY

buttrawker wrote:I haven't heard anything either. Has anyone received a call from the freight carrier?

dae1 wrote:I, too, got the 55" tv. In the features section, the following statement was made:
The 55" will require a physical address and phone number to schedule a delivery appointment with the freight carrier

So I'm waiting on that call.

Wednesday, June 12th should be one of the last business days before shipping.
I would recommend that if you don't notice any change to your shipping status (or receive a phone call) that you email into Woot Member Services at support@woot.com
They'll answer ant questions or concerns you may have about your order.

lanewid

dae1 wrote:I, too, got the 55" tv. In the features section, the following statement was made:
The 55" will require a physical address and phone number to schedule a delivery appointment with the freight carrier

So I'm waiting on that call.

I've been waiting and waiting, but of course, I've already been charged the $600. I've never been frustrated by woot....but it might happen.

People do make plans, and they do not revolve around waiting for someone to think about shipping.

Please woot - I was told if I hadn't heard from anyone by Tuesday (see above in comments) to contact you. So I'll do that.

ThunderThighs

lanewid wrote:I've been waiting and waiting, but of course, I've already been charged the $600. I've never been frustrated by woot....but it might happen.

People do make plans, and they do not revolve around waiting for someone to think about shipping.

Please woot - I was told if I hadn't heard from anyone by Tuesday (see above in comments) to contact you. So I'll do that.

Just a reminder that the sale indicated below the price that the item would ship in 3-5 business days. You ordered on 6/5 so the 5th business day would be Thursday, June 12. I think RogetRay (above) forgot and counted the day of the order.

I know you're impatient and we're used to lightning shipping these days but we ask for your patience.

bhiller05

ThunderThighs wrote:Just a reminder that the sale indicated below the price that the item would ship in 3-5 business days. You ordered on 6/5 so the 5th business day would be Thursday, June 12. I think RogetRay (above) forgot and counted the day of the order.

I know you're impatient and we're used to lightning shipping these days but we ask for your patience.

And yet they still couldn't cancel my order 30 minutes after it was placed because of super fast shipping times. (see my previous post)

I'm regretting doing business here more and more, at this point.

Edit: The TV came quickly (arrived the day I posted this) and in pretty good shape. I'm still not thrilled about not being able to cancel my order or not receiving a tracking number, but it seems like woot did everything it needed to to fulfill their side of the bargain.

lanewid

ThunderThighs wrote:Just a reminder that the sale indicated below the price that the item would ship in 3-5 business days. You ordered on 6/5 so the 5th business day would be Thursday, June 12. I think RogetRay (above) forgot and counted the day of the order.

I know you're impatient and we're used to lightning shipping these days but we ask for your patience.

I ordered Wednesday, June 5. 5 business days, if I DON'T count the day I bought, would be Thursday, Friday, Monday, Tuesday, Wednesday. So really, it should be Wednesday, right?

I just hate that I've already been charged, and a week later haven't gotten any communication about when it will ship.

Really makes me wonder if the tv will be everything it is supposed to be.

buttrawker

When ordering I assumed 3-5 business days for shipping would be how long it takes when leaving their warehouse. I work in a warehouse on the west coast and I know that if I ship something to the east coast it will take 5 days to get there. If they meant that it would be 3-5 days till it ships and then the shipping time on top of that, it should have been stated at the time of shipping. If we take more than 48 hours to ship at our warehouse we have failed at our jobs. We ship out hundreds of different items on each order, not a tv or two, this is very poor service so far. First time I have ever been disappointed with a woot purchase.

ctcady

ROGETRAY wrote:Wednesday, June 11th should be one of the last business days before shipping.
I would recommend that if you don't notice any change to your shipping status (or receive a phone call) that you email into Woot Member Services at support@woot.com
They'll answer ant questions or concerns you may have about your order.

Today is Tuesday, June 11th according to my calendar. Tomorrow is Wednesday June 12th. What day should we email support about no shipping info?

ROGETRAY

ctcady wrote:Today is Tuesday, June 11th according to my calendar. Tomorrow is Wednesday June 12th. What day should we email support about no shipping info?

Correction. ThunderThighs is right in the above post. Thursday should be the last business day for shipping.
If you don't receive any updates by then, please email into Woot Member Services at support@woot.com

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