Our Pledge

TOTAL PROTECTION PLEDGE

RETURNS PLEDGE

We offer a full refund on all of our Pre-Owned watches sold (where the watch has not been sighted first). Customers have a 24 hour period to consider their purchase and notify us by Email or by calling if they wish to return their purchase. Once the 24 hour period has elapsed all purchases are final.

If the customer wishes to refund, it is the responsibility of the customer to return the watch by post (tracked and insured).

The watch must be returned to us in the exact condition as was received. If the watch has been worn, scratched, scuffed or damaged by accident of intentionally by the customer no refund will be issued and the item will be returned to the customer.

All refunds issued will be done by the original payment method and will only be done once the goods are received at our offices and our staff have inspected the goods.

All refunds are subject to approval by The Watch Finder Co, and entirely at our discretion. By purchasing a watch from The Watch Finder Co. you accept these Return conditions fully without prejudice.

WARRANTY PLEDGE

At the Watch Finder Co. we take pride in offering the best pre-owned luxury watches. We ensure that every watch we sell is dependable for its intended use to the best of our knowledge. Like any precision instrument, although extremely rare, a watch can be subject to malfunction or failure,

This is why The Watch Finder Co. pledge that all watches for sale are covered for mechanic items for 12 months unless stated otherwise. Some watches may not be covered, for example some vintage models would not be covered due to their age. All of our watches are checked by our watchmaker to ensure long term performance. Our warranty will cover the mechanical function of the watch but will in no case cover any wear and tear, accidental or deliberate misuse or impact or any other damage incurred by the customer. Accuracy is only guaranteed on chronometer certified watches within the appropriate tolerances (-4/+6 sec). We do not guarantee accuracy for non chronometer certified watches or any vintage watch. We DO NOT cover any watch we sell for WATER DAMAGE. We strongly recommend that you only use your watch in water whilst it is in the manufacturer’s warranty period. Vintage watches should not be worn in the water. It is the responsibility of the customer to make sure the watch is waterproof. We strongly recommend you pressure test your watch at least once per year.

If you do wish to claim a warranty item on your watch please contact The Watch Finder Co. immediately either in writing or by phone. It is entirely at our discretion that your claim satisfies the conditions of use and we will repair the watch at our own expense using our watchmaker if we deem that the warranty is enforceable. If the Customer doesn’t inform The Watch Finer Co. immediately of any warranty or any potential warranty items they may be deemed null and void as well as if the watch has been opened or inspected by any third party watchmaker.

We always try our best to inform the Customer of the entire condition of the watches we sell in our description however it is to be noted that we do sell pre-owned watches that will no doubt show signs of wear and tear due to normal use throughout their life cycle.

By purchasing a watch from The Watch Finder Co. it is deemed that you understand and accept these Warranty Terms fully and without prejudice.

AUTHENTICITY PLEDGE

We unconditionally guarantee all of our watches are 100% authentic and do so for the life of the watch to the best of our knowledge.

PAYMENT TERMS

We offer a range of convenient payment options including cash, credit card (surcharge applies) and direct funds transfer. All payments made are documented on an official tax invoice which also serves as proof of purchase.

GUARANTEED TRADE BACK

On some of our watches we offer a guaranteed trade back. This means that at the time of purchase you will receive a card with your guaranteed trade back price if you trade your watch for another one we have in stock any time in the future. T&C’s Apply.