Premium Accounts FAQFrequently Asked Questions

A Premium Account gives you additional abilities and advantages inside the game. To learn more about the benefits take a look at the Premium Features Page. Upgrading your Free Account to a Premium Account is easy! Simply go to the Premium Signup Page and follow the instructions.

Your Premium Account will not be assigned to your account until your payment was verified. Depending on the chosen payment method as well as your location it can take up to two weeks until your payment has arrived. Payments made by credit card are normally processed immediately.

If two weeks have passed after your payment and you still have no Premium Account, please send an email to "" and tell us the name of your character and the order reference number.

Premium Account as a Gift

Please go to the Premium Signup Page and follow the instructions. In Step 4, simply use the "Gift a Premium Account to another player" form.

Before you send the gift please make sure the recipient is informed about it or knows you, because we advise all players not to accept Premium Accounts paid by others if they do not know who sent them and why.

For security reasons, payments that have been made for somebody else have to be accepted by the recipient of the Premium Account. He/She will be notified about the open gift automatically. Once the gift has been accepted by that player, his/her Premium Account will be activated.

If you purchase a Premium Account for another player, the only information the receiver will see is your character name and the time of your order. Your real name, credit card number, and any other personal information will not be revealed in any way to the recipient of your gift. For the sponsor of a Premium Account, there are no risks.

The only risk for the receiver of a Premium Account gift is that if the sponsor cancels his/her payment, and the receiver already accepted the gift, the receiver's account will be locked until valid payment is received. To avoid inconveniences such as this, please make sure you only accept a Premium Account gift from someone you know and trust.

Yes, that would be possible. However, the risk is paying for more than one account which will be deleted for multi-accounting in the end. Our detection rates of cheaters breaking the rules in this way have been very good and are continually improving, even when people circumvent our automatic multi-detection system or have identified accounts.

On the other hand, you can be absolutely sure that there will be no "false positives" and unfair deletions of accounts belonging to separate real persons to whom you have gifted a Premium Account.

As per Austrian law (§8 FFG), a refund for a Pardus Premium Account can be claimed within the first 14 days after the payment has arrived. Also, the Premium Account must not have been used yet. Please send an email to "" and tell us the name of your character and the order reference number to verify the payment. Note that a refund will not be given if you have already logged in with the Premium Account.

When a Premium Account expires it will become just like a normal Free Account again, i.e. you will lose all special Premium Features. Exceptions: Pardus Class Weapons, Pardus Class Armor, and any equipment only available to Elite-ranked faction-members you already have installed on your ship - most of them will deteriorate and break/vanish after a time. Ships which are only available to Elite-ranked faction-members are not affected. Note that when bearing a Key of Sheppard, Sheppard Warp Gate destinations within the Pardus Cluster are excluded when you have no active Premium Account.

If your account was not once identified by document or digital certificate when this option was still available, it will revert back to an Anonymous Account.
If your ship's position is anywhere within the Pardus Cluster at the time of the account downgrade, you will be caught by a Lucidi patrol. The Lucidi will not destroy your ship, but haul it to the Y-hole of the cluster you are currently residing in. These Y-holes are surrounded by Lucidi Military Outposts, so your only options will be to use the Y-hole to exit the Pardus Cluster, or to prolong your Premium status and pass their outposts then. If you decide to abandon the Pardus Cluster, you have the option to remotely destruct all buildings you had there, and remotely destroy or give away your starbase if you owned one.
If your homeworld was set inside the Pardus Cluster, it will be reset to the home planet of the nearest neutral cluster without AP costs.

Your 'days left' value in your account history decreases by 1 day daily at 05:25 GMT. Once it reaches 0 you will still have time until 05:25 GMT the next day until your Premium Account expires. This way your Premium Account will always have at least 90 / 180 / 360 days - depending at which time your Premium Account was activated even up to a day more than that.

Miscellaneous

As the fine print on the Overview → Logs → Combat screen says: "Each Ship vs NPC entry with you as attacker will automatically be deleted after 1 day."
This is due to technical reasons; all other logs will be deleted after 15 instead of 3 days.