Monday, July 02, 2007

half of the people who bought iPhones have had activation trouble

Thomas Hawk writes

"Unfortunately it appears that some activations of Apple's new iPhone have gonebadly. After waiting in line 36 hours I'm still unable to activate my phone. I'm documentingthe AT&T circus call by call on my blog. I've had my hold calls dropped,been patched into other users unable to activate their phone instead of AT&Tcustomer service reps, been told that my wife must get a new phone and that thefamily plan can't work for me. I've been told that the problem is that I'm notputting a new chip into my iPhone in the slot on the left side of my phone whenno slot there exists. PR Blogger Steve Rubel has also been documenting his problems on hisTwitterstream. According to an unscientific poll being conducted by Engadget abouthalf of the people who bought iPhones have had activation trouble with about38% of problems still unresolved."