Croft House Children’s Nursery

Success

The Customer

Opened in 1989, Croft House is a privately-run nursery located in Horwich caring after children between the ages of six weeks to five years.

The Challenge

Croft House Nursery were moving premises and wished to upgrade their telecommunication system to the cloud to ensure calls were customer information and calls were secure. They wished to have more functionality than their previous system and to be able to route calls to different departments, enhancing the customer journey.

The Solution

Matrix247 upgraded Croft House Nursey to a hosted telecom phone system with free local and national calls, and an assured broadband connection.

With their new system the nursery was able to route certain calls to different departments to ensure parent enquiries are dealt with immediately. A hosted solution allows Croft House Nursery to record telephone calls as well as call back missed enquiries with call reporting and management information. Croft House

To see what Matrix247 can do for your firm, please email us or call our experienced team today on 0345 36 20 247.