Future Group required an efficient and robust solution to better align IT with overall business objectives, with BMC’s Business Service Management, the company has raised the sophistication of its IT organization while increasing operational efficiency and reducing costs. Future Group CIO, CISO and Head of IT Service shares how unified approach for managing their existing IT systems and processes helps them govern multiple service provider. They share their experience of BMC Software as a value enabler and how its helped them right from the beginning of their IT transformation initiative to being the first PCI compliant retail organization in India.