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If the motor is running, then the cog that drives the roller system may have failed. Laminators built today are made with plastic (nylon) roller drive cogwheels that crack. Especially if the fed media is too thick. Put the machine into run mode and feed a single piece of card (a playing card will do) into the feed slot. Lightly hold the card and see if you can feel the card moving. To check if the motor is in reverse, feed the card into the output slot.

If you are handy with a screwdriver, then with it disconnected, remove the lid (about six screws underneath) and check the rollers for old lamination sheets that could be stuck to one of them. This would limit the feed gap between the rollers, preventing you from putting your media in.

First, make sure that the unit is unplugged and has sufficient time to cool off. Then remove six screws on the bottom of the laminator. The screw driver shaft must be thin enough to fit into the holes where the screws are located. Two are very easy to find -- one on each side in deep holes. The other four are hidden under small black rubber disks that the laminator rests on. peel up the rubber disks and remove the rest of the screws. At this point it is easy to remove the cover and remove the jam. To replace the cover you must use a thin tool to pull back the release level so it will fit into its opening in the cover. Replace the six screws and you should be able to ready to laminate again.

There is a blockage. Open the cover and try pushing a single sheet of paper through, this will allow you to identify where it is being blocked. Usually comes from a previous paper jam or something sticky having not completed the cycle, such as a mailing lable. Once identified, a thin letter opener should help you unblock it.

You can open this yourself but i recommend sending it for repair. If you decide to do it yourself here is how: turn the unit over and on the end with only one screw (not the power setting side) take it out using a Philips screwdriver. Next you will need size 3 and 4 hex bits. Use size 4 to undo the 4 hex screws. Hold the non power end and it should slide off. You will see four rollers two on each side of the heater element. Using the size 3 hex bit undo the 4 hex screws at the exposed end and lift up and out the 2 housing bits. Careful as these are made of plastic and break easy. Remove the offending material and then put everything back together.Simples!

if you can't find it from fellowes then remove the motor and check the label on it for the manufacturer and or specs and search it that way. almost all of these motor are made by a small handful of companies in japan or china.