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Compensation Entitlements

Amounts as set by EU Regulation 261/2004

Flight Distance

Delay on Arrival

Compensation

Up to 1,500km

3 hours or more

£226†/€250

1,500km to 3,500km

3 hours or more

£361†/€400

Over 3,500km

3 to 4 hours

£271†/€300

Over 3,500km

4 hours or more

£540†/€600

‡ For distances of greater than 3,500km, for the higher amount of compensation the journey will need to have departed from an EU (European) airport and be delayed on arrival in a Non-EU airport (Such as Manchester to Diagoras.) The airline is eligible to apply a 50% flat reduction on compensation awarded if the delay was between 3 and 4 hours.

† Your claim will be settled at the Euro equivalent on the exchange rate at the time of the delay, or on the date your claim is settled (This will depend on the airline).

If your flight was delayed by more than 3 hours you are entitled by EU law to claim up to £540* from the airline responsible. The amount you receive is determined by the reason of the delay and the distance the flight travelled, irrespective of your ticket cost.

Our Costs

Our services are 100% no win no fee, meaning there’s no financial risk to you, even if your claim is unsuccessful.

We’re transparent about our fees – for successful claims, we charge 15% of the total compensation amount plus a £25 per passenger administration fee.