EE Call Divert runaround.

I've been trying to set diverts on my Q10 and it's just not working. It reverts as soon as I make the setting.

I try the network codes to dial in a forwarding request, and I get a pop-up that says "Error. System failure."

I've been talking to EE all day without result. They can set it at their end, but I don't need to be on hold with a customer service agent for 15 minutes every time I need to change a divert. They keep passing the buck and asking me what phone I have when I've been quite clear that the network codes aren't working either.

I've been trying to set diverts on my Q10 and it's just not working. It reverts as soon as I make the setting.

I try the network codes to dial in a forwarding request, and I get a pop-up that says "Error. System failure."

I've been talking to EE all day without result. They can set it at their end, but I don't need to be on hold with a customer service agent for 15 minutes every time I need to change a divert. They keep passing the buck and asking me what phone I have when I've been quite clear that the network codes aren't working either.

Does anyone else have experience of this kind of thing?

Thanks.

I had this problem at Xmas 2013 with call forwarding (for my Q10) - had to get EE to set up the call forward, and then had to get EE to turn it off later - EE said that this was a BlackBerry problem that would be fixed in a later release of OS10

Haven't tried it since (other than the default call forwarding/divert to my VM)

I had this problem at Xmas 2013 with call forwarding (for my Q10) - had to get EE to set up the call forward, and then had to get EE to turn it off later - EE said that this was a BlackBerry problem that would be fixed in a later release of OS10

Haven't tried it since (other than the default call forwarding/divert to my VM)