Event Manager

Location
US-TN-Memphis

Job ID

2018-4111

Group

Spectra - Venue Management

Location Name

Spectra VM - Liberty Bowl Memorial Stadium & Fairgrounds

Category

Venue Management

Type

Regular Full-Time

Overview

The Event Manager will manage all aspects of assigned events in Liberty Bowl Memorial Stadium and Fairgrounds from the initial contact indicating interest in having an event at the Liberty Bowl Memorial Stadium and Fairgrounds through the end of the event to ensure overall client and guest satisfaction. Event managers also oversee building operations including but not limited to repairs and maintenance, security and parking issues, coordinate communication between event related staff and client, and interact with local public safety officials, general services, and third party vendors to ensure events run smoothly.

The Event Manager also plans and coordinates multiple events; supervise the work of facility event staff; serve as liaison between facility users and facility staff, service providers and other stakeholders. Provides support and assistance with catering activities. Is active in the profitable management of events and conducts administrative support as necessary.

Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/

Responsibilities

Essential Functions (including but not limited to):

Communicate and meet with facility customers in advance of events and assist in determining event needs

Prepare written details and requirements for each event; prepare floor plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events

Identify and secure equipment and services for events including internal inventory and required third party equipment and services

Serve as a facility representative at events; facilitate pre and post-event walk through to assess facility condition; enforce facility policies and procedures throughout each event; identify and resolve event challenges; resolve public complaints; problem solve as necessary

Assist General Manager with prospective client site tours demonstrating the benefits of the Liberty Bowl Memorial Stadium and Fairgrounds and providing an overview of how the facility can best suit the needs of the client’s event

Create and distribute written details and requirements (Event Summary) for each event; prepare premise plans and ensure compliance with applicable fire, building, and safety codes; communicate changes before and during events

Ensure that all event insurance certificates, licenses and permits required for production are obtained in a timely manner

Inspect event space prior to events opening

Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures

Advance and communicate all event information to appropriate staff, client representatives, and necessary City of Memphis Divisions

Troubleshoot during event preparation and event to ensure that all setups are correct and sufficient, including making final decisions about policy, procedures, billing and staffing.

Oversee all production elements; including but not limited to: security, IT, ATM services, Communications, facility requirements, guest services, operations, cleaning, contracted labor, vendors and other event-related contract services, from set up, to event conclusion, including move out

Create work schedules for all staff, including third party staff

Responsible for the Events department role in the execution of event contracts and rental agreements

Act as facility manager-on-duty for the Liberty Bowl Memorial Stadium and Fairgrounds as required

As assigned, conduct a variety of industry related studies and recommend modifications to departmental service delivery methods and operational policies and procedures as appropriate

Establish and maintain effective working relationships with staff, contractors and facility users

Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days as outlined by supervisor

Make sound decisions that are in line with LBMS policies and procedures under pressure and respond with

Collect payments for events as outlined in contracts

Directs service contractors

Responsible for driving to/from various areas of venue to set and manage events (including move in and move out) and to tour the Stadium, Tiger Lane, Parking Lots, Pipkin Building, Creative Arts Building or any other area necessary to provide services required or requested.

Non-Essential Functions

Perform other duties as required

Qualifications

Minimum of three (3) years of increasingly responsible event management experience in a multiuse facility, stadium, arena or other public assembly facility setting

Bachelor’s degree or better from an accredited college or university. Major course work in facility management, hospitality, marketing, business administration or related field preferred.

Additional years of experience may be substituted for formal education

Proficient in use of Microsoft Office programs; experience with AutoCAD preferred.

Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, ADA regulations, American Athletics Football Conference regulations and relevant federal, state, and local regulations

Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment

Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays as needed