Return Policy

We take pride and stand behind the quality of every piece of furniture sold at Westminster Teak and will make every effort to ensure your complete satisfaction. We believe there can be no shortcuts in producing a quality product and we make the same commitment to our customer service and satisfaction.

Product Returns

30 Day Moneyback Guarantee

In the unlikely event you are not completely satisfied with your purchase, you may return the furniture within 30 days delivery* for a FULL REFUND of your purchase with

NO RESTOCKING FEE

FREE RETURN SHIPPING

All returns MUST be in like new condition and in its original packaging. All merchandise must be CAREFULLY AND COMPLETELY INSPECTED BEFORE ASSEMBLY. REPORTED DAMAGED ITEMS AFTER ASSEMBLY DO NOT QUALIFY FOR OUR 30-DAY MONEYBACK OFFER

*Our 30-Moneyback Guarantee does not apply for the following purchases:

International Orders.

The money back guarantee and free-return shipping policy is applicable to the 50 contiguous states of North America. Payment for International Orders are to be made via Wire Transfer. Please contact our sales rep for details.

Commercial or Volume Orders.

Due to the inherent nature of the sale, we highly recommend you make an evaluation purchase with one unit of the product to verify its quality and fit for the purpose of your use, before making the actual volume purchase of multiple units.
Note:All orders for non-stock items are subject to a non-refundable 50% deposit

Future Sales, Discounts and Promotions

Purchases made cannot be returned based on future sale prices, discounts, or promotions offered by Westminster Teak. All Sale prices are final.

Custom Orders.

All custom orders are made upon order and are non-cancellable, non-returnable and non-refundable unless error or defect is in manufacturing. This includes ALL SALES OF NON-STOCK CUSHIONS, INCLUDING C.O.M. (Customer's Own Material). A non-refundable, 50% deposit, is required on all custom orders.

Teak Treatment Services

Teak Treatment is a custom process that will remain permanent to the wood surface. All purchases made with Teak Treatment Services included are not returnable.

Special Delivery Services

Charges on all Special Delivery Services including all Inside Deliveries and White Glove Delivery will not be refunded.