We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

The facility and room were fairly standard for a Comfort Suites. We got an upgraded room, which was spacious. It had a separate living room and a whirlpool bath (though the jets didn't work).
But the wi-fi here was basically unusable, which was very disappointing.

The staff is great in taking care of customers... A group of us will be attending a convention in Richmond and we reserved our two days stay on this place. One of my friends were not going to be able to make it on the first day so we have to adjust his reservation for the next day check-in. The...

More

Report

Helpful?

Thank bubbafel

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to share your stay with us. Your compliments on the staff are much appreciated. We have posted a copy of your review on our "wall of fame". The area is a well desired area with the variety of dining options within walking distance and a short drive to the Short Pump Mall area....

My husband and checked in on October 29th, 2016. We were given room 402. The first think I noticed when putting juice in the mini fridge was the ants. They were all over the counter and crawling around the floor in the kitchen area. We have a 3 year old that we had a hard time keeping off the floor...

More

Report

Helpful?

Thank ebonieboo68

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am sorry about the ant problem you experienced in your suite. We did have the exterior of our building treated this fall on the suggestion of our pest company to eliminate the ant problem that we have experienced last fall. ( I have been battling the same sugar ants at my house this fall) I am sorry...

I stayed here on business and the everything went well. The room was clean and all the amenities worked fine. There were lots of towels and other bathroom supplies. The staff was very friendly on both check-in and check-out. The free breakfast bar had a very good variety of popular foods (sausage, eggs, cereal, juices, coffee, teas, fruit, Belgian waffles,...

More

Report

Helpful?

Thank Ger2852

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for your review of your recent stay.The compliments on the staff are much appreciated. I am glad your found our services and amenities to be good. We recently made some changes to our breakfast items, in an effort to improve both the quality and variety. It sounds as if you appreciated the recent changes. Again, thank...

Stayed one night to attend an event in Richmond.
The room was very clean and beds were comfortable.
Only concern was when returning to the hotel after the event, there was a woman in the lobby who obviously was not a guest. She had a cigarette in her mouth, was disheveled and extremely malodorous. She asked my friend and I...

More

Report

Helpful?

Thank Pepperhil

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for your review from your recent stay with us. I am glad to hear that your found your room clean and had a comfortable sleep. I am sorry about the non registered guest guest you encountered in the lobby. In reviewing the desk communication log, the woman had already been asked to leave by the desk...

This is overall an appealing property, well maintained. However, two problems surfaced during our stay. Our toilet was not secured to the floor, and rocked back and forth in an alarming way when one sat on it. This was not a new problem, as one could see that someone tried to fix it by putting a huge, messy bead of...

More

Report

Helpful?

Thank classicaphilia

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for your review of your recent stay with us. I can assure you that our maintenance team has repaired the toilet your mentioned. I have also discussed with our housekeeping staff the importance of reporting items like this while they are cleaning the rooms,so we can get corrected. I am sorry for the delay you had in getting...

Alishea greeted us with outstanding professionalism. She was exceptionally helpful locating my wife's rewards number and how to change her name and address so we would get the correct points and notifications. The only bad thing is we had to change rooms because of faulty WiFi, which once again Alishea was very helpful and making sure the WiFi worked in...

More

Report

Helpful?

Thank GM1Ret

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good evening, thank you for taking time to share your recent stay with us. I hope you had a wonderful time at your sons wedding. Thank you for the compliment on Alishea, it is much appreciated and a copy of this will go on our "wall of fame" . She is always professional and ready to assist her guests. I...

This was my first time staying in this hotel while in Richmond for business. Had a large room (King size suite) that was very clean, included fridge, microwave, nice tv. The staff was very pleasant from check in through check out, everyone took time to say hi and make sure my needs were being met. The breakfast area is very...

More

Report

Helpful?

Thank melkip

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay. We are glad you chose our hotel for your stay in the Glen Allen- short Pump Area. It sounds as if we met our goals while you were our guests. The compliments on the room and staff are much appreciated. We have made some recent changes to our breakfast. I am...

This was our family's first time at Comfort Suites Innsbrook. This hotel was easy to find and convenient for us as we traveled for a family event in Richmond. It was very important to me that this is a 100% smoke-free hotel. I was at the front desk on two occasions when they were very busy, and every one of...

More

Report

Helpful?

Thank sl22015

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for sharing your recent stay. I am glad we met our goals while you were our guests. Yes, the front desk can get busy and the agents are handling multiple things at one time. I am pleased to hear that you were given great service as expected. I am also glad you were able to enjoy some of...

Second time staying here for the September NASCAR Richmond races. Rooms seemed to be a little run down from last year. The first room we were given had a slight musty smell in it but we were given another room upon request. The second room was much better however the bathroom ceiling had damage above the shower. Not sure if...

More

Report

Helpful?

Thank Jen L

Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for your recent review. We will surly find out what was causing the musty smell in the 1st room you were given. Alot of times during the summer months, it is coming from a clogged drain line in the AC Unit. The bathroom ceiling in your 2nd room was a recent leak from the room above....

Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast....more less

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060

Region:United States > Virginia > Glen Allen

Price Range:
$119 - $194 (Based on Average Rates for a Standard Room)

Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*

Number of rooms: 125

Reservation Options:

TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Choice Hotels, Expedia, Odigeo, Travelocity and Priceline so you can book your Comfort Suites Innsbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Also Known As:

Comfort Suites Innsbrook Hotel Glen Allen

Comfort Suites Glen Allen

Glen Allen Comfort Suites

Innsbrook Comfort Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly. We support the following browsers:
Windows:Internet Explorer,
Mozilla Firefox,
Google Chrome.
Mac:Safari.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.

Welcome back!

Prices may have changed while you were gone. Please refresh the page to see the latest prices for Comfort Suites Innsbrook.