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Fact Sheet
Tray labels
Tray labels are used to direct mail from the customer, through processing and
delivery, to the end recipient. One label can be used from start to finish.
Correct tray labels are essential to ensure the timely delivery of mail – without them,
the mail can’t go anywhere fast.
Articles need to be presented in trays for processing and
transporting. The correct type of tray depends on the
article size category used:
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Tray labels identify the final destination and contents of
each tray. Different labels are needed for different services
and tray sizes.
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Once the appropriate tray size has been selected, the correct
label needs to be affixed to the tray.
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➋ For Medium and Large articles, use Large Tray labels
and Large trays.
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➊ For Small and Small Plus articles, use Small Tray labels
and Small trays
➋
18/7/2011
NAB 189
Ajax Mail
(02) 9333NSW
8888
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Features of a tray label
A lot of information is contained on mail tray labels
and in their barcodes. This information is crucial to
ensure bulk mail gets to its correct destination.
Service / Sort plan
PreSort, Unaddressed Mail, Clean Mail, Print Post or Impact Mail.
BSP or Unbarcorded.
Tray type
Whether it is a Large or Small tray
Page 1 of 2
For more information
call 13 11 18 or visit auspost.com.au/traylabels
Lodgement date
Selected service type
eg. Surface or regular
Capital city
PreSort Letters
Mail
codecentre
Mailer details
Mailer’s job reference number
Fact Sheet – Tray labels
Label options
Preparing labels
There are two label options:
The following basic rules apply when preparing tray labels ...
Preprinted labels
Identical preprinted labels, with spaces for manual entry
of customer and lodgement details. They are available for
customers who prefer not to print their own labels.
Australia Post provides preprinted tray labels at no cost.
Print on Demand labels
Typically used by bulk mail customers printing their
own labels.
Australia Post offers tray labelling software (TLMS (VISA)
Labelling Software) to bulk mail customers at no cost.
Software order forms and platform requirements can be
found on Australia Post’s website at
auspost.com.au/traylabels, or by contacting National
Visa System Operations at [email protected]
Customers may also purchase third party software to generate
tray labels. These labels must conform to specifications, which
are subject to periodic review. Specifications may be obtained
by contacting National Visa System Operations or by
downloading documentation from Australia Post’s website.
Third party software must be approved by Australia Post prior
to use.
Blank label stock is also provided free of charge by Australia
Post. The labels stock has a special layer of heat sensitive
material to print labels with superior contrast for clearer
barcodes and text. It is suitable for use only in direct thermal
label printers.
Sort Plans and tray label updates
Every six months in March and September, Australia Post
updates Sort Plans due to changes in destinations,
postcodes, and products. Visa Tray label software is also
updated to coincide with these Sort Plan changes, to ensure
labels produced match Sort Plan details.
Customers should ensure that all labels preprinted in
advance from a previous version of a Sort Plan are destroyed.
This ensures obsolete versions are not accidentally used in
mail preparation.
If obsolete labels are used there is a likelihood of mail
being directed to the wrong location, therefore causing
delivery delays.
Observe maximum tray weights: The maximum acceptable
weight of a tray, including its contents, is 9.5kg for a Small tray
and 16kg for a Large tray. This is to comply with OH&S
requirements.
Use the correct label: If customers use the wrong label their
mail may be directed to the wrong destination. For instance,
when the contents of the tray is for “WA” but a “NSW” label
is used mail will be directed to NSW, causing delivery delays.
Do not amend a label: No pen amendments are recognised
by the Tray Management System (TMS). Therefore, amended
labels may impact the readability of the label by machinery,
or be sent to the wrong processing area, potentially causing
delivery delays.
Use clean trays: Tray hygiene means ensuring that letter trays
are clean, free of old labels and are in good working order. Tray
hygiene is important because there is a risk that old labels on
trays may result in mail being mis-sorted to the wrong
destination, potentially causing delivery delays.
Tray label compliance: It is important that labels generated
by customers are compliant to published standards. If labels
are non-compliant the result can be that the TMS is unable
to read the tray label barcode, resulting in processing delays.
Basic labelling rules
Do’s
✓ Use correct label product (service) size and category
✓ Use the current version of labels
✓ For Visa Print on Demand customers the current
version can be verified via email to
[email protected]
Correct version of pre-printed labels will be supplied
from the warehouse.
Don’ts
✘ Amend labels by writing on them with pen / pencil /
whiteout
✘ Photocopy labels
✘ Stamp over the barcode on tray labels
✘ Just use any label – use the one appropriate for the
service and the letter size category
✘ Apply wrong category or size to incorrect tray.
More information
Additional information can be accessed in the Mail Label
Specifications booklet available at the Australia Post website
auspost.com.au/traylabels
Page 2 of 2
Feb 2012.
2013
Effective from Jul
Note that this Fact Sheet provides information on tray labels. Although
every effort has been made to ensure the accuracy of the contents of this
Fact Sheet at the time of publication, information is updated from time to
time and may be subject to change.