Major Account Service Performance Guarantee

1. Variable Service Contracts tailored to meet your needs.

Includes all non-cosmetic parts and labor. No large annual advance payments.

2. Average Four Hour Response Time

One-month free service-equivalent to contract allowance, if Leader Business misses a maximum response time of eight business hours and the machine is inoperable for an extended period. Does not apply under weather emergencies, loss of power or Acts of God.

3. Free Loaner Policy

Leader Business will provide a free loaner if customer's machine is under service contract and will be inoperable for more than one business day.

4. Three Year Performance Warranty

Leader Business guarantees the life expectancy for three years or a stated image amount. If the original machine fails to meet its life expectancy a replacement machine of similar current value.

5. Satisfaction Guarantee

100% satisfaction guaranteed.

6. Free Delivery, Installation and Training

Free product training as long as you own your machine and have a service contract.