The purpose of the reporting system is to identify and resolve safety issues by addressing the root causes of incidents so that they do not recur, not to assign blame when something does go wrong. As such, the names of those reporting will be kept confidential and will not appear on any published material relating to the report (the only exception to this is when required by Regulations to include names of persons involved).

Anonymous Reporting:

To promote confidence in the Safety Management System, reports may be submitted anonymously if desired. Anonymous Reporting is not applicable for events that are legally reportable (e.g. dangerous occurrence or injury events reportable to the Bermuda Govt Office of Safety and Health or occurrences reportable to the Department of Civil Aviation).

Please note; if you are submitting an anonymous report, please include as much detail as possible to ensure that an investigation may be properly completed.

Nature of Issue/Concern

Full Name:

Email:

Notify me when issue is closedNotify me when comments are added to issue

A: To report a minor issue quickly with few details to share - Quick Report will save you time. For a normal issue, it may take 2-3 minutes to report an issue. With Quick Report, it only takes 30 seconds.

Q: Why can't I specify mode details?

A: The point of QuickReport is to quickly report an issue.If you want more flexibility - use regular reporting form.

Q: What if the issue I'm reporting happened more than a day ago?

A: With QuickReport "Issue Occured Date" will be set to current date/time, if you want more flexibility - use regular reporting form.

Q: What if I want to report an issue for another division?

A: With QuickReport the Issue will be reported for your DEFAULT

Division
, if you want more flexibility - use regular reporting form.

Issue Submitted

AS REPORTER, YOUR NEXT ACTION IS…

Follow up!

After sufficient time has passed for the safety team to process your issue, you may be interested in seeing what steps management is taking to resolve your reported issue. By selecting the "tracking link," you shall see your issue's responsible manager and what corrective actions were accepted or completed. "Tracking links" will take you into Issue Manager where your reported issue is loaded on the Details tab.

Leave Comments When Necessary

Safety Managers and Department Heads value your input. Employee input and follow-up is critical to improving system safety. Review your issues and leave comments whenever you feel they will add value to the issue resolution process. You may discover that management is taking too long to manage your issue or they may not have realized the import of your reported issue. This is your chance to document your concerns and contribute to workplace safety. Comments can be added anytime at the bottom of Issue Manager's Details tab.

Discover What Other Employees Are Reporting

We are naturally curious as to what other employees are reporting into the safety system. By reviewing the reported issues that other employees report, we become aware and discover what other hazards may be lurking in the workplace. In the Safety Promotion >> General Issue Viewer, all employees can view past reported issues' desensitized data.

Learn What Issues Are Important to Management

Your safety program has been designed to address safety, security, quality, compliance and environmental concerns. Management may want you to focus your attention to particular types of issues. Learn what management values on the About Reporting Issues tab in My Safety >> Submit a New Issue.

Keep Current on the Latest Safety Information

Dashboards often provide employees with quick views of KPIs (key performance indicators) relevant to your company's safety program. You can easily monitor your company's major safety functions by going to My Safety >> Executive Dashboard. Information presented in your dashboard is relevant to your assigned role(s) or permissions. You can easily arrange your personal dashboard to display information you value by dragging and dropping or deleting reports that offer no value to you.

Issue Reports

The Issue Report (IR) is the principle tool for the SMS and its use is encouraged for the reporting of any issue that may have safety considerations. A report may be submitted as a reactive part of the SMS following an incident or proactively on recognition of a hazard that presents a risk. IR are submitted through the SMS Pro at www.bdasafety.com. A link to the reporting module is also provided on the Bermuda Airport website.

Anonymous Reports

Anybody may submit an anonymous report using the general public and contractor link on the bdasafety.com website. While a report may be submitted anonymously, contact information is very helpful should there be any follow-up questions. However there is no requirement to provide name or other identifying information.

Feedback concerning anonymous reports may be found in the Safety Newsletter as appropriate.

Confidential Reports

SMS-Pro offers the facility for the reporter to provide his name and contact information but to submit a confidential report. In such cases, the identity of the reporter is known only to the SQM. The architecture of SMS-Pro is such that the identity of the reporter is hidden from all other parties, even during the investigation and subsequent processing phase.

Guidance for Submitting an IR

This data is used for the identification of hazards, safety-related issues for all areas of BDA, both airside and landside or for areas with potential for improvement. Name and contact details may be provided or the report may be submitted anonymously. Details will be forwarded to parties outside the OSQ only insofar as it is necessary for investigation. If any data contained in the report is required to be distributed outside the OSQ it will be de-identified. The fundamental purpose of an IR is to identify potentially unsafe practices and conditions that exist at BDA.

Provide Short Title of Issue

A brief description of the event or issue generating the report.

Describe Issue, including any factors you feel contributed

This section addresses why it happened and is the most important part as it allows for the development of corrective actions. Please include as much information about the issue or concern as possible, including any factors that you believe may have contributed to the event and an estimate of the severity.

Please insert all that apply, adding any other information that you think may be useful. Particular factors may include one or more of:

1. DISTRACTION: A very common contributing factor associated with errors of omission.

2. INTENTIONAL: Any time a rule or procedure was intentionally broken. The circumstances surrounding this decision should be carefully noted.

3. MEDICATION: Where use of medication may have affected your ability to perform your duties.

4. FATIGUE: If fatigue contributed to the event it should be noted. This is especially true if it is working pattern induced.

5. ILLNESS: If illness or injury contributed to the event.

6. CRM: If a lack of communication contributed to the event.

7. PERSONAL ISSUES: If personal events or stress contributed to the event (e.g. divorce, death in the family, hospitalization of a loved one, etc.).

10. DEFECTIVE EQUIPMENT: Including details of the nature of the defect.

11. TIME PRESSURE: If there was any pressure to make the schedule whether self-imposed or imposed by another individual.

12. PEER PRESSURE: Any case where a peer urged you to perform in a nonstandard manner.

13. COMPANY PRESSURE: Any situation where an individual is urged to perform in a non-standard or unprofessional manner.

14. NOT TRAINED FOR TASK: Any case where an individual is faced with a situation for which there has been no training.

15. INADEQUATE PROCEDURE: Any case where the procedure called for either did not correct the situation or made it worse.

16. EXTERNAL PRESSURE: Any situation where an individual is urged to perform in a non-standard or unprofessional manner.

Suggestion to Correct Problem of Prevent Recurrence

Please provide any suggestions that you think might help avoid a repeat of the event or that might solve the issue in question.

Where & When Occurred

Provide details of location and date and time of event or when the hazard was identified.

Entities Involved

Please as much information as possible about personnel involved in the event or present at the time.

Attachments

Include photographs or any other attachments that you feel would be useful for analysis of the issue.

Success

Success

Error

Error

Success! Reference Id: #

An email will arrive shortly to allow you to track your reported issue. This temporary reference Id above can be used to address any problems.

Attachments were not uploaded

Thank you for submitting this issue!

AS REPORTER, YOUR NEXT ACTION IS…

Follow up!

After sufficient time has passed for the safety team to process your issue, you may be interested in seeing what steps management is taking to resolve your reported issue. By selecting the "tracking link," you shall see your issue's responsible manager and what corrective actions were accepted or completed. "Tracking links" will take you into Issue Manager where your reported issue is loaded on the Details tab.

Leave Comments When Necessary

Safety Managers and Department Heads value your input. Employee input and follow-up is critical to improving system safety. Review your issues and leave comments whenever you feel they will add value to the issue resolution process. You may discover that management is taking too long to manage your issue or they may not have realized the import of your reported issue. This is your chance to document your concerns and contribute to workplace safety. Comments can be added anytime at the bottom of Issue Manager's Details tab.

Discover What Other Employees Are Reporting

We are naturally curious as to what other employees are reporting into the safety system. By reviewing the reported issues that other employees report, we become aware and discover what other hazards may be lurking in the workplace. In the Safety Promotion >> General Issue Viewer, all employees can view past reported issues' desensitized data.

Learn What Issues Are Important to Management

Your safety program has been designed to address safety, security, quality, compliance and environmental concerns. Management may want you to focus your attention to particular types of issues. Learn what management values on the About Reporting Issues tab in My Safety >> Submit a New Issue.

Keep Current on the Latest Safety Information

Dashboards often provide employees with quick views of KPIs (key performance indicators) relevant to your company's safety program. You can easily monitor your company's major safety functions by going to My Safety >> Executive Dashboard. Information presented in your dashboard is relevant to your assigned role(s) or permissions. You can easily arrange your personal dashboard to display information you value by dragging and dropping or deleting reports that offer no value to you.