Apple-Care At Home Advisor (Hiring Again)

You know Apple is passionate about creating the world's most innovative
products. We are just as passionate about assisting the people who use
them. So as an At-Home Advisor (AHA) for the AppleCare Program, when
customers call in with questions, you won't just provide answers--you'll
provide an experience. You'll focus on the small details and be able to
impress, engage, and inspire. And, you will do all this from the
comfort of your home.

We currently have part time and full time opportunities.

A position you'll love:

Helping to delight each and every one of our customers

Realizing that troubleshooting can be rewarding and fun

Exercising multitasking skills as you manage multiple systems and applications

Giving people yet another positive Apple experience

Saving a bundle on gas by working from home

A candidate we'll love:

You have some customer service experience, or just like to help people

You have a quiet workspace with a desk, a chair, and a door

You have, or are willing to get, a dedicated phone line

You have, or are willing to get, internet service meeting minimum system requirements

You don't need a manager or co-workers around to get motivated

You can navigate a computer running Windows and/or Mac and are able to fix problems that arise

You have a passion to learn and develop continually

You are good at solving problems and helping others find answers

The ideal opportunity to use what you know:
A job in AppleCare is an opportunity for you to use your knowledge, your
experience and your passion. With your technical know-how, you will
continually provide meaningful service to enrich our customer
experience.

Desired Qualifications:

Previous experience in high tech customer service

Flexibility to work varied shifts, on a 7-day schedule (including nights and weekends)

Ability to work 20 hours per week - with the possibility to flex up or down hours depending upon business needs.