The Iago Group is excited to announce the release of our new book: Why Doers Do. Are you doing your best to improve the performance of your employees, teammates and others, but frustrated at the results? Perhaps there are some elements important to human performance that you’ve overlooked. In Why Doers Do, we introduce the Externality-Tangibility (E-T) Model of Human Performance. The E-T Model provides a methodology for holistic assessment of performers in your organization for predicable and measurable improvements in human performance.

People & Process

The Iago Group is passionate about improving organizations through human performance improvement and process efficiencies that drive operational and financial success. We take a personalized approach to both human performance and business process improvement by not only advising, but also collaborating with our clients one-on-one to achieve business excellence … by design.

Let’s get there together. While we are proud of our credentials, certifications and methodologies we are most proud of our experience with the application of those methodologies and the successes of our clients. We have been there on the other side as managers, tackling under-utilized human resources, wasteful operations, and poor processes. We understand the challenges and most importantly, the solutions necessary to improve business.

We enable our clients to succeed by identifying areas of waste; implementing solutions that stick; and offering human performance and process improvements that not only enhance operations, but also employee morale, customer loyalty and the bottom line.

How we do it. We take an engineering approach that leverages years of experience complemented by an in-depth understanding of the complex components that foster human and process excellence. We are able to identify, measure, and correct wasteful inefficiencies. Not to mention we have a proven history of implementing predictable, sustainable and successful improvement programs within a wide variety of organizations.

Need us to help your business?Contact us to learn more about how The Iago Group can assist you in achieving human and process excellence … by design.