9-1-1 Public Education

Dial 9-1-1 in an emergency - when Police, Fire, or medical services are needed right away in order to save a life, report a fire or stop a crime.

How to use 9-1-1:

Dial the numbers 9-1-1 from a safe place.

Wait for a calltaker to answer.

State the emergency.

The calltaker will confirm your name, address and phone number.

Remain calm, speak clearly and follow any instructions.

Stay on the line until the calltaker says to hang up.

From a traditional wireline phone, enhanced 9-1-1 automatically displays the caller's address and telephone number at the emergency call center. This allows calltakers to quickly send emergency services, avoiding delays that could endanger a person's life or property.

Using TTY

Westerville 9-1-1 public safety calltakers are trained to answer TTY calls as part of thei initial enhanced 9-1-1 training. When you call 9-1-1 from a TTY, you are not required to tap the TTY spacebar, but this will automatically engage the TTY on the phone system if you do.