Maintenance and Support

Full-service management for optimal performance & security

Peace of Mind—WordPress Support

At Netspur, we enjoy the simplicity of the user-experience and the complexity offered under-the-hood, allowing businesses and organizations to create a unique web experience tailored to their needs. WordPress powers more than 23 percent of the web, and so WordPress is continuously refining its products, pushing out core updates, and fixing potential security threats. It’s important that your site keeps pace. Neglecting updates of any kind puts your site at risk for theme, plugin, and security breaches that can threaten the health of your space on the web.

At Netspur, our WordPress Maintenance and Support plans help take the stress out of maintaining and updating your website. We’ll provide dedicated support, all while keeping your site secure and up-to-date.

Stop holding your breath every time you update WordPress—let Netspur do the worrying for you!

24/7 Security Monitoring

Preventing your site from being compromised is a topic you should not take lightly. Although there is no way to guarantee your site will never be hacked – there are proactive steps and precautions that every WordPress site owner should take. We’ll implement these security provisions to take a proactive approach toward securing your WordPress website.

WordPress Core, Theme & Plugin Updates

On average, WordPress releases core updates every three to four months. Likewise theme and plugin authors continuously push out updated versions. Each update comes with exciting new features, fixes, and core-file revisions, but it also comes with potential update conflicts. We handle these updates with care to ensure that your site doesn’t falter, and is always up-to-date.

Discounted Development Hours

Since we’re already working with you, and we’re familiar with your website, we’re offering a discount on additional website development and support hours. Using a single company to manage both the front-end and back-end of your website can significantly reduce website downtime and headaches when things go wrong. And it’s easy on the budget.

WordPress Support

WordPress makes everyone’s lives just a little bit sweeter. But as with any product, business and organizations need people they can rely upon for support and service should it be needed. At Netspur, we provide dedicated support to all our customers. Our team of WordPress experts are up-to-date on all the latest WordPress features, and they’re ready to help. With access to our support-ticket system, you can be sure that your WordPress question will be answered fully and in a timely manner.

Scheduled Off-Site Backups

When the unthinkable happens (and it often does when you’re dealing with the Internet), it’s always reassuring to know that you have a plan. We provide weekly off-site backups in case your website needs to be restored. This includes both the database and a full copy of all your site’s files and assets to ensure seamless restoration. Your backups will be stored securely off-site for immediate access. Protecting your business against the unthinkable is just plain smart!

Malware Monitoring and Removal

We’ve teamed up with Sucuri.net, a leading WordPress Malware scanning and removal company to monitor your website. Your site will be scanned regularly as we search for malware, SPAM, injections, website errors, database issues, and code anomalies. If your site does get infected, Sucuri’s expert team will provide the removal and restoration of all compromised files. This plan ensures that your site will be well cared for. Don’t wait until it’s too late.

Site Performance Optimization

WordPress is great when it’s running fast, but it can get slow if not kept up-to-date. Slow page loads mean users get impatient and head elsewhere—and that can lead to fewer visitors in the long run. Our performance optimization will take a tailored look at the specific needs of your website. We’ll get you back on track to increase server performance, page speed, and proper database and content caching.

Development and Support: 1 hour per month

Each month you will have access to our dedicated WordPress team for website maintenance and support services. This is a great resource for you to utilize throughout the month and will help keep your site looking fresh. Need help with installing a new social plugin, cleaning up outdated CSS issues, adding a Facebook widget, or resizing images for a new photo gallery? Let us know. We’re here for you.

WordPress Site Migration

Site migrations can be tricky and most of all, time consuming. If you need to move your WordPress site from one host to another, we’re here to help. Having the right hosting environment for your WordPress site is an absolute must.

Live Uptime Monitoring

Not knowing when your website is down can cost you time and money—and it can be embarrassing. We’ll monitor your site, and we’ll be informed should your site ever go down. This monitoring service allows us to diagnose problems quickly and begin taking action to bring your site back online.

eCommerce Plugin Support

Have an eCommerce plugin like WooCommerce? Then you understand the constant upkeep every time a new version of the plugin is released. Not updating leaves you susceptible to security threats, and updating without testing can cause major site conflicts. We’ll take that burden away and allow you to breath a little easier.

Phone Support

In a crunch and need to get answers? With our Business Support and Maintenance plan we offer quick and easy phone support. There are many advantages to email support but sometimes it’s helpful to talk with someone. If that’s the case we’re here to help! Our dedicated phone support will guide you through whatever issues you’re having and make it as painless as possible.

Development and Support: 2 hours per month

Each month you will have access to our dedicated WordPress team for website maintenance and support services. This is a great resource for you to utilize throughout the month and will help keep your site looking fresh. Need help with installing a new social plugin, cleaning up outdated CSS issues, adding a Facebook widget, or resizing images for a new photo gallery? Let us know. We’re here for you.

Does your WordPress site need a speed boost?
We can help increase your site’s overall performance. There’s simply no need for a slow website!