You must talk to us within 28 days of a decision being made. If orders were made a long time ago, we can make an Application to have your matter re-opened and re-examined. You must demonstrate to the Court you have made big changes in your life.

We can give you information. We can talk to you about the complaints process if you are not happy with your treatment by Family and Community Services (FaCS). We can also help you write letters of complaint to the Ombudsman, if appropriate.