Go to the address about:crashes and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

kevin,
we may be able to offer help if you can get the specifics:
Go to the address '''about:crashes''' and tell us your latest crash IDs. We can then look at the data specific to your crash and have a better idea of what is causing the problem.

It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see Update Firefox to the latest version

'''Crash troubleshooting'''
<u>Add-ons</u>
One of your add-ons might be the culprit. Try running Firefox in [[Safe Mode]] with all add-ons disabled. If that solves the problem, see [[Troubleshooting extensions and themes]] and possibly [[Troubleshooting plugins]]
<u>Are your plugins updated?</u>
Check this by going to http://www.mozilla.com/en-US/plugincheck/
<u>Are you using the newest version of Firefox?</u>
It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see [[Updating Firefox]]
<u>Malware</u>
Different types of Malware can cause Firefox to crash. For more information, please see [[Is my Firefox problem a result of malware]]

Helpful Reply

I have to join the chorus. Firefox completely hoses at least twice a day, usually in the middle of work that ends up being lost. FRUSTRATING!!!!!

The only way to resolve the problem is to end the process in Task Manager, which shows unbelievable suction of memory resources. Talk about the Big Gig Mozilla in the room. Back to IE.

I have to join the chorus. Firefox completely hoses at least twice a day, usually in the middle of work that ends up being lost. FRUSTRATING!!!!!
The only way to resolve the problem is to end the process in Task Manager, which shows unbelievable suction of memory resources. Talk about the Big Gig Mozilla in the room. Back to IE.

I would really like to submit a crash report. But Firefox doesn't even recognise that it has crashed both itself and my computer. I don't know how to gather any evidence to identify the cause.

My computer will suddenly reboot, losing everything I'm working on. No particular sequence of events prior to the crash, other than using the browser.

Firefox v 4.0 windows xp.

I would really like to submit a crash report. But Firefox doesn't even recognise that it has crashed both itself and my computer. I don't know how to gather any evidence to identify the cause.
My computer will suddenly reboot, losing everything I'm working on. No particular sequence of events prior to the crash, other than using the browser.
Firefox v 4.0 windows xp.

I solved it uninstalling the IE 9 from my machine, and this problem also ocurred with Firefox 3.6.17 and Google Chrome 11.
Tried to install the Win 7 SP1 by Windows Update but got an "Unknow error", this worked fine after the get IE 9 out too.
My system:
AMD Phenom X4 / 3GB RAM
Windows 7 Home Premium
Without SP1

I solved it uninstalling the IE 9 from my machine, and this problem also ocurred with Firefox 3.6.17 and Google Chrome 11.
Tried to install the Win 7 SP1 by Windows Update but got an "Unknow error", this worked fine after the get IE 9 out too.
My system:
AMD Phenom X4 / 3GB RAM
Windows 7 Home Premium
Without SP1

Seems to be an intermittent problem. I have found the problem to be Sync with Xmarks. If I turn Xmarks off, no more crashes. Try and sync, and it crashes every time. Turn sync off, no more problems. Guess I will go back to Crome so that I can keep all 3 comps synced.

Seems to be an intermittent problem. I have found the problem to be Sync with Xmarks. If I turn Xmarks off, no more crashes. Try and sync, and it crashes every time. Turn sync off, no more problems. Guess I will go back to Crome so that I can keep all 3 comps synced.

Helpful Reply

Since the "new improved" versions have come out, there have been a lot of crash reports from a lot of people. It's clear that the problem relates to the "new improved" versions, and that the problems are NOT insignificant. To suggest that the problems relate to something unique to a particular user's machine, operating system etc. is not at all helpful. The problem's cause is generic, and the solution should also be generic. I've been experiencing these crashes for the last few months, and quite frankly it's not worth my time to go through the effort and exercise to find the unique feature that may be the source of the problem.

Firefox has had more than an ample opportunity to fix the problem, and it hasn't done so. I'm switching to Google Chrome.

Since the "new improved" versions have come out, there have been a lot of crash reports from a lot of people. It's clear that the problem relates to the "new improved" versions, and that the problems are NOT insignificant. To suggest that the problems relate to something unique to a particular user's machine, operating system etc. is not at all helpful. The problem's cause is generic, and the solution should also be generic. I've been experiencing these crashes for the last few months, and quite frankly it's not worth my time to go through the effort and exercise to find the unique feature that may be the source of the problem.
Firefox has had more than an ample opportunity to fix the problem, and it hasn't done so. I'm switching to Google Chrome.

Here is the signature that it gives me when i go to about:crashes.
So sick and tired of Firefox crashing, seriously thinking about heading back to IE,kicking and screaming the entire way! I want this to get fixed so I don't have to do that!

Here is the signature that it gives me when i go to about:crashes.
So sick and tired of Firefox crashing, seriously thinking about heading back to IE,kicking and screaming the entire way! I want this to get fixed so I don't have to do that!
Signature: GCGraphBuilder::NoteXPCOMChild(nsISupports*)
http://crash-stats.mozilla.com/report/index/bp-995a7f25-eab9-4035-ad5b-cab272110628
HELP ME!!! Disabling the Add-Ons DID NOT HELP!

I wondered how I'd missed this thread but it is ancient history. The MyWebSearch plug-in would have been the likely source of the original problem.

Strongly recommend that you establish your own thread with your own questions and your particular problem and as much detail as you can re extensions, plug-ins and third party toolbars.

I wondered how I'd missed this thread but it is ancient history. The MyWebSearch plug-in would have been the likely source of the original problem.
Strongly recommend that you establish your own thread with your own questions and your particular problem and as much detail as you can re extensions, plug-ins and third party toolbars.

This thing is as unstable as a troubled child on crack. x.x
il continue picking off addons till it stops but as a helpful hint firefox people make a "dumb lock" on it to prevent addons from crashing it if an addon tells it to do something making it crash DON'T let it do it. D:<

This thing is as unstable as a troubled child on crack. x.x
il continue picking off addons till it stops but as a helpful hint firefox people make a "dumb lock" on it to prevent addons from crashing it if an addon tells it to do something making it crash DON'T let it do it. D:<

I am having so much trouble with Firefox crashing!!! I have tried everything to fix it myself, even removed a program, and IT IS STILL CRASHING!!!! This really did not start until 5.0 was installed. Please help!!! This is getting so old!!!

I am having so much trouble with Firefox crashing!!! I have tried everything to fix it myself, even removed a program, and IT IS STILL CRASHING!!!! This really did not start until 5.0 was installed. Please help!!! This is getting so old!!!