2degrees Customer Feedback Promotion

Last updated: 13 February 2019

1. Information on how to enter and the prize form part of these Terms and Conditions. Participation in 2degrees Customer Feedback Competition ("Competition") is deemed acceptance of these Terms and Conditions.

3. The period of this Competition begins at 12:00:00am (New Zealand time) on 17th February 2019 and ends at 11:59:59pm (New Zealand time) on 16th February 2020. (“Competition Period”).

Eligibility to Enter

4. Entry is only open to New Zealand residents aged 18 years and over who are current or former customers of 2degrees who have received a promotional SMS or email from the Promoter.

5. Employees (and their Immediate Family Members) of the Promoter or 2degrees, or any related body corporate of the Promoter or 2degrees, as well as any agency associated with this Competition are ineligible to enter. Immediate Family Members means any of the following: spouse, ex-spouse, de-facto, ex-de-facto, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

How to Enter

6. To enter the Competition, an eligible entrant must complete one of the following mechanics during the Promotional Period:

(A) 0800 Entry: (i) call the designated 0800 number (0800 022 278 or 0800 022 279) sent to them in the SMS or email they receive from the Promoter; and (ii) answer all questions in the phone survey as prompted including their contact phone number (mobile phone number). The entry when calling the 0800 number is free from a landline.

(B) Website Entry: (i) click on the link provided in the SMS or email that they receive from the Promoter to be directed to the promotional website; and (ii) input the requested personal details and answer all the questions in the survey as prompted on the promotional website, and submit the fully completed survey.

7. For the sake of clarity, the entrant will be the person whose name is registered on the 2degrees account relevant to the mobile phone number submitted on entry (for 0800 entry) or the mobile phone used to enter (for SMS entry).

8. Only one (1) entry permitted per feedback request

Prize Draw

9. Entries open and close for the draws on the dates and times specified in the table below. The prize draws will be conducted by Feedback ASAP Pty Ltd Level 10, 380 St Kilda Road, Melbourne, Australia, 3004 at 12:00pm New Zealand time on the dates specified in the table below

Prize Draw

Entries Open

Entries Close

Draw Date

1

12:00:00am (New Zealand time) 17 February 2019

11:59:59pm (New Zealand time) on 16 August 2019

22 August 2019

2

12:00:00am (New Zealand time) 17 August 2019

11:59:59pm (New Zealand time) on 16 February 2020

24 February 2020

10. The winner’s name will be published on the 2degrees website www.2degreesmobile.co.nz within 7 days of each draw.

Prize

11. The first valid entry drawn in each prize draw will win a NZD$1,000 VISA gift card

12. The VISA Gift Card will be posted to the winner by registered mail and is valid for 12 months from the date of card issue. The VISA Gift Card is subject to its terms of issue and may not be accepted by all retailers. The Promoter accepts no liability for a defective Gift Card however, if necessary, will provide reasonable assistance to a winner to ensure a replacement Visa Gift Card is provided.

13. Any ancillary costs associated with redeeming the Visa Gift Card not included. Any unused balance of the Visa Gift Card will not be awarded as cash. Redemption of the Visa Gift Card is subject to any terms and conditions of the issuer including those specified on the Visa Gift Card.

Unclaimed Prize Draw/s

14. If a prize is still unclaimed after three calendar months of the original prize draw, the Promoter will conduct a further draw for the prize, subject to any directions from any regulatory authority. The unclaimed prize draws will be conducted at 12:00 pm New Zealand time on the following date: 22 November 2019 and 25 May 2020.

The winner of an unclaimed prize draw will be notified by telephone, email or SMS within two (2) days of the draw. The winner's name will be published on the 2degrees website www.2degreesmobile.co.nz within 7 days of the unclaimed prize draw

General

15. This is not a game of skill. The single prize winner from each Prize Draw Period will be selected by Feedback ASAP Pty Ltd at random through an automatic selection process.

16. Incomplete entries will be deemed invalid and removed from the draw. The promoter's decision is final and no correspondence will be entered into

17. The total value of the prize pool is NZD$2,000.

18. The prizes are not transferable or exchangeable and cannot be taken in any other form (including not being able to be taken as cash).

19. Subject to the unclaimed prize draw clause 14, if for any reason a winner does not take possession of their prize by the time stipulated by the Promoter, then the prize will be forfeited.

21. Any entrant (who the Promoter automatically enters into the Competition when they provide Feedback) who no longer wishes to participate in the Competition can email support@feedbackasap.com and request for their entry to be removed from the relevant draw.

Standard fibre connection is up to 100/20Mbps. Stated speeds are based on theoretical maximums, and actual speeds will vary.

To get the best possible performance with 2degrees Ultra-fast Fibre, we recommend:

Using a high-spec modem, such as a 2degrees Modem.

A high-spec laptop or PC cabled directly into your modem with an Ethernet cable, and ensure all your laptop or PC’s drivers are up to date, and nothing else is running on the internet connection at the same time.

The latest version of your browser.

Accessing the internet over a wired connection.

Unlimited* NZ and Australia Landline Calling includes direct dial calls made from your home phone to standard landlines in NZ and Australia (excludes chargeable calls, e.g. calling cards and premium numbers, 0900 (and any international equivalent), 059, 0161, Australian toll-free numbers (such as 1800, 1300) and toll-free numbers in other countries, and calls to mobiles). Fair Use Policy applies to this service.

* You must be on a 12 month unlimited broadband plan to be eligible. * Amazon Prime Video on us for a year is valid for 12 months after the date of activation. * You have 30 days from the date of activation of your eligible broadband plan to activate your Prime Video subscription. * One new Prime Video subscription per eligible 2degrees broadband plan connection. * If you have an existing Prime Video subscription, you’ll just need to cancel this and start again with a new account to get the offer. * Streaming Prime Video uses data. Any data use incurred from watching Prime Video will count towards your monthly broadband allowance. * You can cancel your Prime Video subscription at any time. * Early termination charge applies if you disconnect your 2degrees broadband before the end of your broadband term. * If you want to keep enjoying Prime Video after your year on us is up, your Prime Video charge will automatically be applied to your 2degrees broadband bill. * After 12 months from your activation of Prime Video, the standard monthly charge for Prime Video of $8.99 will apply. * Customer queries relating to the Prime Video service or content should be directed to Prime Video. * Not available on 2degrees Business plans. * Offer is not redeemable or refundable for cash and cannot be exchanged for Amazon Gift Cards. * Offer is subject to change and restrictions apply. * By clicking activate, you agree to the Amazon Prime Video Terms of use. * Amazon, Prime Video, and all related logos and motion marks are trademarks of Amazon.com, Inc. * 2degrees Broadband terms and conditions apply.

$15 (rental modem) shipping & early exit fee up to $199 may apply. Joining credit: New customers only & repayable if leaving/downgrading during first 12 months.

Joining credit offer ends 24/10/19, available with a 12 month Unlimited Data Broadband Plan. Not transferable, exchangeable or redeemable for cash. Not available with any other offers, except with the $10 Bundle Discount added during sign-up with eligible Pay Monthly mobile plans. Charges may apply for non-standard installations. Fibre broadband not available everywhere. Charges of up to $165 apply if you fail to return your leased modem to us when you leave 2degrees.

$99 standard connection fee applies to open term plans. Stated speeds are based on theoretical maximums and actual speeds will vary. Broadband & Promotion T&Cs apply, see 2degreesbroadband.co.nz for full T&Cs.

Amazon Prime Video on us for 12 months: Valid for 12 months after date of activation (currently up to $8.99/month value). Offer subject to change. Prime Video offer must be activated within 30 days of the customer receiving the activation link email. After 12 months, standard charge for Prime Video of $8.99 permonth will apply. 12 month term and Unlimited Broadband required to be eligible. T&Cs apply, see 2degrees.nz for full details.