Ability to adapt and work well under pressure in a fast-paced environment

Ability to take ownership and solve problems

Positive and resilient attitude

Great teamwork skills

The shift that we are able to offer you is the Early shift with starting hours between 07.00 am and 09.30 am.

What you’ll be doing:

Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as: modifications, cancellations or confirmation of reservations, special requests, easy complaints, etc.

Providing accurate, valid, and complete information by using the right tools, methods, and processes.

Ensuring a high level of customer service and a positive guest experience

Supporting your colleagues with peer learning, and being open to feedback from others

Positively participating in company events, and in weekly team meetings