We try to avoid using staff or family members to interpret as it is not appropriate for people who are not trained and not accredited to undertake translation or interpretation for public sector service users. The only exception would be in emergency situations, for example in a health setting where decisions regarding urgent medical treatment need to be made whilst waiting for a qualified interpreter.

Strapline

It is good practice to include the following strapline on written documents, if possible in a highlighted box with at least p14 size font:

"This document about (subject title) can be made available in a range of languages, large print, Braille, on tape, electronic and accessible formats from (responsible officer/s) email (xxxx) tel (xxxx) fax (xxxx) textphone (xxxx)".