TVVBP11: Shep Hyken — Amazing Customer Experiences

On
this program, David Avrin chats with longtime colleague and customer service
master, Shep Hyken. Working with some of the most iconic businesses and
organizations in the world, Shep helps them create an amazement culture where
they deliver amazing experiences every day. A remarkable engaging man himself,
Shep is phenomenal conversationalist and storyteller helping to demonstrate and
model what he teaches. The author of
such groundbreaking books as: The Cult of the Customer and the Amazement
Revolution, Shep Hyken is a hall-of-fame speaker and a really good guy. Listen in!