I received some excellent responses to my original question, though I wish I
could find some more lists of properties of well-designed instructional
system user interfaces. I've updated my comparison chart some & will
continue to update it. The chart's URL is in the original post:
I'm writing a paper for an Instructional Technology class on the
similarities and difference between the fields of usability, Electronic
Performance Support Systems, and Instructional Technology. I've started
with a chart comparing the heuristics of Nielsen, eight golden rules of
Shneiderman, & the Attributes of EPSS by Gery, posted at
http://immersion.gmu.edu/portfolios/lcarter3/heuristics.htm
QUESTION 1: Are there any other HCI gurus who've published heurists at
about the same level of detail as those in my chart (I'm not looking for
hundreds of guidelines like those from Smith & Mosier.)
QUESTION 2: Do you know of any sites, books, or articles that draw
comparisons between these fields?
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Responses:
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I've attached an MS Word document with heuristics from a number of renowned
sources including
Gerhardt-Powals (1996), Forrester, Hiser, Ron Scheer and Joan Cahill.
'Feedback from
Experts' - a number of expert review checklists (heuristics) in Barnum, C.
(2002) Usability
Testing and Research, Pearson Education Inc. pp37-43 (ISBN 0-205-31519-4)
Ash Donaldson
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Keith Instone has a modification of Nielsen's heuristics for the web, as
does OCLC -- but those seem tangled with copyright issues.
The links are at http://uzilla.mozdev.org/heuristicreview.html
Andy Edmonds [[log in to unmask]]
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If you don't know Saul Carliner's work, you should -
http://saulcarliner.home.att.net/ - especially
http://saulcarliner.home.att.net/oll/
Also Craig Marion has several good articles on performance support in the
STC Usability SIG newsletter and on his own site at
http://www.chesco.com/~cmarion/
and http://www.chesco.com/~cmarion/Perform/PerfSupt.html#Art
Whitney Quesenbery [[log in to unmask]]
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In Alan Cooper's excellent book About Face 2.0 he has a bunch of these.
Unfortunately I don't have my copy of the book with me at present so I
can't fill you in any further.
[log in to unmask]
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Not EPSS, but looking at both usability and instructional design, I wrote
something a couple of years ago:
http://www.elearnmag.org/subpage/sub_page.cfm?section=4&list_item=2&page=1.
You've got the two main heuristic sets already.
Another place to look for heuristics is on the Interaction Design (Preece,
Rogers, Sharp) book site:
http://www.id-book.com/catherb/index.htm.
Generic heuristics for instructional design are implausible, I think. The
field (and delivery technologies) are too broad. The closest might be
something like what is summarized in
http://ericit.org/digests/EDO-IR-2002-09.shtml.
But I do think it is possible to come up with some guidelines for specific
types of instructional technology. Here is an example for online
communities of practice (which might relate to EPSS, I suppose):
http://www.elearnmag.org/subpage/sub_page.cfm?section=4&list_item=8&page=1.
There are also guidelines for distance education. See the "Guiding
Principles and Practices" report at http://www.outreach.psu.edu/de/ide/.
Notess, Mark H [[log in to unmask]]
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1. L Constantine and L Lockwood, Software for Use: A Practical Guide to
the Models and Methods of Usage Centered Design, New York, Addison-Wesley,
1999.
2. (My own book) W. Bezanson, Performance Support Solutions: Achieving
Business Goals Through Enabling User Performance, Victoria BC, Trafford
Publishing, 2002. (See the URLs "Web" and "PSSolutions Book" below for
excerpts and ordering info.
William Bezanson [[log in to unmask]]
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