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Development - Desktop Support TechnicianFoxfire Printing and Packaging, Inc.

THIS JOB HAS EXPIRED

Background: Under general direction, the incumbent will provide on-site technical support of desktop computers, applications, and related technology. The positions responsibilities require independent analyses, communication and problem solving.

Description: ? Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
? Works with vendor support contacts to resolve technical problems with desktop computing equipment, software, and phone, printing, and other related IT equipment.
? Works with Miles staff as appropriate to determine and resolve problems received from clients.
? Interact with numerous computer platforms in a multi-layered client server environment.
?Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
? Trains and orients staff on use of hardware and software.
? Recommends and/or performs upgrades on systems to ensure longevity.
?Works with procurement staff to purchase hardware and software. Manages purchases and schedule of new computer equipment.
? Assesses functional needs to determine specifications for purchases.
? Orders computer supplies.
? Knowledge of desktop hardware and software, Windows OS, and Microsoft Office Applications
? Working knowledge of network protocols and topology
? Experience using TCP/IP for FTP, Telnet, etc.
? Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with the customer as to the status of a particular issue
? Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles
? Well organized and has the ability to properly manage individual workload
?Should possess a strong work ethic and a desire for a variety of challenges
? Possess an excellent understanding of operating systems and applications, networks and moderate to high level software and hardware troubleshooting skills gained through experience and/or training.