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Monday, December 7, 2009

Audio: Woman Calls 911 to Get Her Burger Made Correctly

Via Burger Club NY comes this audio recording of a 911 call placed by one very upset Burger King customer who couldn't get her Western Cheeseburger made properly. The dispatcher receives approximately 15,000 bonus points for how she handles this. Most people, I imagine, would have sent a deputy to arrest this woman.

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Here's a partial transcript, mostly the highlights:

Caller: I'm over here at Burger King in Laguna Niguel ... I'm at a drive-through right now. I ordered my food three times. They're mopping the floor inside and I understand they're busy -- they're not even busy. I've been the only car here. I asked four different times for them to make me a Wester Barbecue Burger. They keep giving me a hamburger with lettuce, tomato and cheese, onions.

I said, "I'm not leaving. I want a Western Burger." I just got my kids from Tae-Kwon-Do, they're hungry.

She gave me another hamburger, it's wrong.

The manager... whoever she is, she said, "do you want your money back?" I said "no, my kids are hungry and I have to jump on the toll freeway."

Dispatcher: OK, so what exactly is it you want us to do for you?

Caller: Send an officer down here. I want them to make me...

Dispatcher: Ma'am, we're not going to go down and enforce your Western Bacon Cheeseburger.

Caller: What am I supposed to do?

Dispatcher: This is between you and the manager. We're not going to enforce having a hamburger. That's not a criminal issue there's nothing criminal there.

Caller: So I just sit here and watch?

Dispatcher: You need to calmly and rationally speak to the manager and figure out what to do between you.

Caller: She did come up and I said, "Can I please have my Western burger?" She said "I'm not going to dealing with [you]"... she walked away.