FAQ

Shows were paid for with Amazon® or PayPal® before an account was set up on dancarlin.com

The best way to download purchases is to make sure and sign up on the dancarlin.com website before ordering and finalizing the payment.

The dancarlin.com website will setup an account automatically when paying with Amazon® or Paypal® if an account was not set up before the order. If the order was made and an account was set up automatically, the email address used for the payment should receive an email with password instructions. To get a password in case the email does not arrive please use the utility to

to have the website email a link to set up a password. For issues please email “Ben” help(at)dancarlin.com with the order number or payment information like the email used to make the payment to sort things out.

Using Gmail®

Using the email receipt in Gmail for the mobile utility to add the history episodes, series or compilation will launch the Chrome news app and will not properly redirect into the Apple podcast app. Please make sure to log into your user on dancarlin.com with the iOS using the Safari browser to properly redirect through the Apple news app and into the Apple podcast app.

iOS 9 & iOS 10

How to get purchased Hardcore History into the Apple® Podcasts app?

After you’ve purchased a show(s) you’ll see the order details page which will have the links to the MP3 files as well as mobile links associated with the history episodes.

When the order is finished, please log into dancarlin.com with the iOS device, like an iPhone or iPad, using the Safari Browser. Once logged in you will be redirected to the “My Account” page in the Merchandise menu which will have a link to the “Orders” page with each individual order and a link to the “Downloads” page which will have the MP3 files and links. The mobile link for the history episode, series, or compilation will be in the download page as well as the page associated with the order. The mobile link will redirect through the news app which “Open” should be selected

Then “subscribe” to the podcast when the Apple podcast opens which will add the episode, series or compilation to the podcast app as a new podcast located in the “My Podcasts” area of the app which is a button towards the bottom of the app.

If you purchased the 1-39 compilation or one of the multi part series, please make sure to be in the “Feed” section (not unplayed) to display all the available shows.

Currently, we only support the mobile link with the Apple® Podcast app however we are aware that it will also work on some Android® podcast apps as well as some 3rd party iOS apps. Both Android® and Apple® have 3rd party MP3 downloads apps available to download the MP3 files directly to the device as well. If you successfully get the mobile link to work on your favorite Android podcast player or a 3rd party Apple® Podcast app please let us know by emailing “Ben” help(at)dancarlin.com

Mobile link not properly working outside the US, UK or AU regions

The iOS podcast app will ask to subscribe to the RSS feeds (your mobile link) after redirecting through the iOS news app. The news app is not however enabled in regions outside the US, UK and Australia. For instance the Canadian region does not have the Apple News app enabled. To get the download button associated with the mobile utility to work please temporarily changed the region on the device to the United States, United Kingdom, or Australian region. This can be done in the settings part of the iOS device and after the region is changed, please reboot the device by holding both buttons down until it shuts down and restarts. Then log in to dancarlin.com with the iOS device using the safari browser to add the history episode, series, or compilation as a new podcast in the Apple podcast app after redirecting through the Apple news app.

“Pending” orders on the dancarlin.com website

E-checks and occasionally glitches may occur affecting the orders and order status on dancarlin.com. If the order is still pending after payment cleared, it was most likely a glitch in the system. Please email “Ben” – help(at)dancarlin.com with your order number to fix the order

iOS 11

To display all of the episodes when using the mobile utility for the Hardcore History Series and Compilation, Please use the mobile utility to subscribe. Once the podcast is in the app, please select the “Listen Now” button located on the bottom of the app and select the new podcast associated with the series or compilation. On that page please select the “See More Episodes” option to open another page in the app that has an option to display them all by selecting “Available Episodes”.