Are you able to get the start menu by pressing the windows key on your keyboard?

Please try the following and let me know if the issue persists.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).Normally power on the notebook. Check if the issue persists.Then, shut down the computer and insert the battery too.Restart the computer and check if the issue persists.

If the issue persists, please let me know if you are able to open anything using the keyboard.

Press the Num lock and Cap lock keys and check if the light indicators for them are working.

Thank you.S H E F I NIf the unit does not power on, remove the ac adapter and insert the battery into the system.Plug the ac adapter back into the system, the battery charging indicator light will light up.

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