OBT 011 Beginning KeyboardingThis is an individualized class that covers keyboarding Lessons 1 – 20 by touch. All students work on computers. Accuracy and speed development is offered. Students may enter at any time.

OBT 012 Intermediate KeyboardingThis is an individualized class that covers keyboarding Lessons 21 – 80 by touch through the production of business documents. Students work on computers and learn MS Word as they advance. Extensive accuracy and speed development is offered. Students may enter at any time.

OBT 013 Advanced KeyboardingThis is an individualized class that applies keyboarding and MS Word skills to business documents through the application of advanced features in specialized situations. Class covers Lessons 81- 120. Extensive accuracy and speed development is offered. Students may enter at any time.

OBT 031 Business Writing: EmailThis writing course consists primarily of composing correctly worded and formatted business e-mail messages. Students will learn by reviewing email business practices and workplace writing scenarios. English essentials and email etiquette rules are also covered. (Some keyboarding skills helpful but not required.)

OBT 032 Business Writing: MemosThis course focuses on interoffice memorandum writing, English essentials, and other forms of workplace documents such as news releases and announcements.

OBT 033 Business Letter WritingThis course covers business letter composition, English essentials, and production of other workplace documents such as agendas and minutes.

OBT 034 Filing FundamentalsThis course covers the use of indexing rules to file alphabetically, numerically, geographically, and by subject. Timed exercise practices, handouts, and quizzes are designed to assist students to prepare for employment tests and to perform accurately on-the-job filing tasks.

OBT 035 On-the-Job CommunicationThis course emphasizes workplace interaction, avoiding barriers to communication, and adapting to a variety of personal communication styles. Included are communication strategies for getting along with coworkers, supervisors, and clients. Other topics covered are decision making, problem solving, and overcoming negative behaviors in teams/groups.

OBT 040 21st Century Employment StrategiesThis course is designed to prepare students for success in gaining employment in today’s competitive job market. Topics covered include Resumes and Cover Letters (including E-Resumes), Interviewing Techniques, Finding the Job You Want (including Internet searching), Understanding the Legalities of Personnel Paperwork (including applications, E-applications, W-4s, I-9s), Pre-Employment Testing, and Job Survival (i.e., how to get along with co-workers, handle stressful situations) and much more.

OBT 050 Customer ServiceThis course is designed to provide students with key skills and attitudes in order to effectively meet the needs of the 21st century customer. Students will be introduced to the concepts of: internal and external customers; customer expectations and satisfaction; effective customer communications; handling conflict, stress and teamwork; attitude, values and ethics; problem solving and decision making; and organizational change.

OBT 055 Office EquipmentThis course provides a critical first look at technology in today’s office environment. Students will experience hands-on use of standard office equipment, such as the: copier, printer, fax machine, shredder, cutter, puncher, etc. Plus techniques in how to search the Internet, and earn the opportunity to “learn-by-doing” under the supervision of an instructor.

OBT 065 Careers in Hospitality This course introduces a spectrum of opportunities in hospitality and tourism and the practical skills needed for a career in those arenas. Through case studies and live demonstrations, available opportunities are explored in: restaurants, hotels, beverage operations, casinos, theme venues, entertainment centers, cruise lines, and countless other hospitality and tourism businesses.

OBT 066 Hospitality and Tourism This class covers factors that affect tourism throughout their careers. It includes industry statistics, an overview of today’s principal issues, and management and operation functions. In conjunction with OBT 065, this course prepares students for entry into Glendale College’s credit Hospitality program.

Remember! If you have problems filling out the application or enrolling in a class, please come to the Garfield Campus front office or to the class of your interest and speak with the instructor or call us at (818) 240-1000, ext. 5690.