This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each sub-market is analyzed with respect to commercial market size, market shares of top players, growth forecasts for commercial products, and customer demand. The report also includes the Frost & Sullivan awards for performance in three key areas in the CRM industry.

This report provides a concise graphic snapshot of the changing face of the products and services which comprise the Customer Relationship Management market for U.S. pharmaceutical organizations from 2004-2007. It includes a breakdown of sub-markets, including SFA software, marketing/back office analytics software, and call center services. Each sub-market is analyzed with respect to commercial market size, market shares of top players, growth forecasts for commercial products, and customer demand. The report also includes the Frost & Sullivan awards for performance in three key areas in the CRM industry. Read Less