Device Manager miscategorizes a device

Updated: 01/24/2018 by Computer Hope

Verify that you are removing the actual device beneath the category. If you are removing an icon that has a "+", "-", or ">" symbol next to it, you are attempting to remove a category. To remove the category, you must first remove all of the devices beneath it.

If you are positive that the device is being removed, we have encountered this question several times; while we have seen this issue, we have not been able to reproduce it. It is likely caused by a corruption in Windows device drivers of the Windows Registry. Because Microsoft has not documented or acknowledged this issue, try the suggestions below.