Comments Emerald SPA Hotel in Bansko

Glenn ReedFrom EnglandSent on 18 February 2009

An excellent hotel with extremely good facilities. The staff are excellent and very helpful.
It takes approximately 4 mins to get to the gondola.
There are also some really good restaurant around the area that are all child friendly

* BB: Bed and Breakfast, HB: Half Board (breakfast and dinner), FB: Full Board (breakfast, lunch, dinner), AI: All InclusiveThe rates are in EUR, per night, per room/apartment. Please use the booking form to get a price for your period of stay, number of persons and meals included.

Price notes
* The rates are in EUR per room per night, with breakfast and dinner included. Guests of the hotel can use swimming pool, fitness, sauna, jacuzzi for free. * Maximum occupancy: Double room – 2 adults + 1 child or 3 adults; 1-bedroom apartment - 2 adults + 1 child or 3 adults; 2-bedroom apartment - 4 adults + 1 child or 5 adults; Two double connected rooms - 3 adults + 1 child or 4 adults. * Cancellations can be made, providing details of this are received at least 14 working days prior to check-in day - cancellations made after this period will incur a fee equivalent to the cost of the 3 nights of the accommodation and catering! Cancellations for the period 29 December 2017 - 03 January 2018 can be made min. 36 days before the check in date and cancellations made after this period will incur a fee equivalent to full amount for the accommodation! * Children reductions are applicable for children 2-11.99 years valid at the time of the reservation (check in time).

Facilities

room service

information

laundry and dry cleaning

internet access

business centre

conference rooms

outdoor parking lot

garage

shops and boutiques

restaurant

lobby bar

elevator

WiFi Internet

220v/ 50Hz voltage

ski storage

direct dial telephone

satellite TV

kitchen cooking facilities

fitness centre

indoor swimming pool

steam room

solarium

sauna

massage

jacuzzi

Room Facilities

direct dial telephone

Internet access

cooking facilities

bath/WC

bathtub

hairdryer

balcony

room service

satellite TV

shower

The region is suitable for

relax

tourism

wine tasting

sport in the mountain

mountain biking

Cultural events and monuments

Historical sightseeing

business

Attractions in the region

mountain

beautiful nature

historical monuments

forests

Reviews about Emerald SPA Hotel, Bansko

The guest reviews are submitted by our customers after their stay at Emerald SPA Hotel

Average from 9 Reviews

Hotel Staff

3.2/5

Services / Facilities

2.3/5

Location

4.1/5

Value for Money

3.2/5

Reviews on Emerald SPA Hotel

Emerald SPA Hotel

Beatrice DESBONNETS

sent on 29 February 2012

1.5/5

The Internet worked for only 1 day of 7; we paid 7 days and it was impossible to be reimbursed. It rained in the corridor of the hotel, just near the reception and the hotel staff was very serene. The first day they put 2 pails, the second day 3 pails and after 4. After 8 days of stayed in the hotel, it still rained in the hotel and the pails were still there near the reception.
The room was very cold the first day of arrival, after we succeded to warm the room, but we shaked the first day.
The milk in the restaurant was undrinkable - white water... We brang every morning our milk bought at the market for our children, the food quality and quantity completely unsatisfactory. It was not our first stay in Bulgaria, but this hotel and the staff&manager behaviour change completely our impression on your country.
We will not return in Bulgaria in the near future, as we need several years to forgot this experience.
We read the comments about this hotel on Trip Advisor and unfortunately everything written there is true... only bad comments.

Emerald SPA Hotel

Mr Lex Keown from UK

sent on 22 February 2012

4.0/5

I had stayed at the Emerald Spa Hotel over the 2012 Feb UK school half term with my two sons aged 14 and 11. The hotel has a good spa a relaxation area within the basement of the hotel. The pool was somewhat small but adequate for a quick dip. Breakfast typically was a continental self service affair with the usual scrambled/boiled eggs, cereal's cold meats and cheeses etc which we were more than happy with. Evening meal's tended to be typically local (Bulgarian) but as we have stayed in Bulgaria previously, the boys and myself enjoyed the varied stewed meats, pasta and fresh salad's. The location was perfect and as stated on the web site, a short shimmy around the Kempinski hotel had you arriving at the Gondola within a 5 min walk. Snow condictions were perfect with great snow all the way down the mountain.
I don't want to harp on about the obvious Gondola queu's, but as we were relativle close to the Gondola, we settled into a quick routine, arriving at around 8ish in the morning and had no problems (Even though it was UK half term).
From the boys and myself, I would like to thank BulgariaSki for a faultless process from on-line booking, transfers, flights, lift passes, ski hire and tuition.
Great holiday and would recommend more UK residents looking for a good value ski holiday at considerable cheaper prices than our usual high street booking agents, to make contact with Bulgaria Ski before leaping into overpriced travel agents.
Thanks again,
See you next year.
L.K.

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