Revision as of 02:04, 14 August 2012

CUBE disconnects Cisco MediaSense right after recording begins

CUBE sends BYE to MediaSense while call is still active.Only the brief beginning of the call gets recorded.

Error Message

Call Control Service log contains BYE request from CUBE with “Reason: Q.850;cause=102” header

Possible Cause

See CSCtz41118. CUBE terminates the forked media because it inappropriately detects media inactivity from MediaSense.

Recommended Action

For now, disable RTP and RTCP media inactivity timers in IOS.Once CSCtz41118 is resolved in a version of IOS which is supported by MediaSense, upgrade your version of IOS and re-enable media inactivity timers if desired.