Technical Alert

Any ProxySG that has been upgrade to SGOS 6.1.1.1.Any Director running SGME 5.5.1.1 or earlier

Overview

Any attempts to push overlay files to a ProxySG never finish. The progress makes it to approximately 50% for about 10 to 20 minutes and then the following error is returned twice:

Not Connected - Device Disconnected

Models affected: The issue has been identified as only affecting 64 bit CPUs appliances of type 810, 8100 and 9000 SG models.

Status

Fixed. Please see the Resolution section below.

Resolution

The issue is resolved in SGOS 6.1.2.1. For additional information, please see bug 144460 in the SGOS 6.1.2.1 release notes. SGOS 6.1.2.1 and the accompanying release notes can be downloaded from https://bto.bluecoat.com/download/product/5351 . You will need to have a valid BTO login in order to download this update. If you are unsure if you have a valid BTO login, please search the knowledge base for "bto login".