Правила и Условия

Last update on: 21/01/2019

YOU.SUPPORT – TERMS OF USE

The Website is provided by Machine Gun Media SIA, having its registered address at A. Biezina iela 2-10, LV-1029,
Riga, Latvia. The following Terms of Use govern your use of You.support general terms and conditions (“Terms”)
for the use of the You.support website (“Website”) and all associated services (“Services”).
By using this service, you agree to be bound by the Terms, all applicable laws and regulations, the privacy policy,
and all conditions and policies.

1. LEGAL TERMS AND DEFINITIONS

The Service

You.support is an online platform dedicated to raise funds for Campaigns (“Creators”), and for people and
companies seeking to contribute to the Campaigns of Creators (“Supporters”). Creators can offer gifts in
the form of tangible, or intangible, goods and services to Supporters ("Rewards").

Creators

Campaigns are started by Creators, who seek funds via crowdfunding. As a Creator, you are permitted to offer tangible
and intangible Rewards to Supporters.

Supporters

Supporters are those people, organizations, or companies who contribute to Campaigns via crowdfunding.

Contributions

Contributions are funds that are contributed by Supporters to Campaigns via crowdfunding. Usually, a Reward is
proposed by the Creator to the Supporter, in exchange, for a contribution (“Contributions”).

Campaigns

Campaigns are the fundraising campaigns that seek contributions from Supporters (“Campaigns”).

Users

Users are all persons or companies that make use of the platform (“Users”).

If you are acting on behalf of a legal entity, you warrant that you have the right to enter into agreements on behalf
of such legal entity.

You are not eligible to use the service without consent if you are under 18 years of age.

If you are between the ages of 13 and 17, you confirm that you have the consent of your parent or legal guardian such
that you are legally able to agree to be bound by the Terms.

If you are under 13 years of age, you cannot use, or access, this website at any time or in any manner.

You are not eligible to use the Service if you have previously been suspended from using the Service (as a Creator or
as an Supporter) for any reason, until such time as a formal approval is granted to resume using the Service. We
reserve (at any time, for any reason, without liability) the right to refuse use of You.support and to stop, cancel,
pause, or delete any Campaign.

Members / Registration

Members are users that create a profile on You.support via the registration of an account (“Members”).
Some parts of the website will only be accessible to Members. You can access your account by entering your username
and password into the login fields on the homepage. It is your sole responsibility to keep your registration data
secure. You agree to notify You.support immediately if your account has been compromised. We reserve the right to
terminate your account at any time due to breach of any portion of these Terms. In the case of non-compliance with
the Terms, or any other applicable policy and regulation, your accounts and/or Campaigns may be temporarily or
permanently stopped, immediately and without notice, and without any liability.

Community guidelines

Our users, members, Creators, and Supporters are bound by the community guidelines. We reserve the right to remove
Campaigns and terminate accounts in case of non-compliance with the community guidelines, as described herein below:

You are at all times truthful and transparent. The community is intended to be used for the helpful exchange of
information between members. Incorrect, inaccurate, or misleading information should not be communicated. Please
refrain from misrepresenting yours or others personal identity and qualifications at any time, as well as your
business qualifications;

You will not be harmful, abusive, racially or ethnically offensive, sexually explicit, defamatory, infringe upon
any intellectual property right or invasive of personal privacy rights;

It is your sole choice to decide whether or not to share personal information about yourself or your business.
Any post or reply that includes another user's postal or email addresses, phone numbers, or other contact
information can be removed at any time.

The community should, at all times, maintain the intellectual property rights of others, by only submitting
content or information that was personally written or produced, or duly attributed.

Never spam other Users with offers of your Campaigns, goods and services, or any other inappropriate messages;

You.support reserves the right to report any violation of these provisions to any and all applicable legal
authorities, and you may be held personally liable to criminal sanctions applicable to the content in question
(fines and imprisonment), in addition to any applicable civil damages.

2. TERMS AND CONDITIONS RELATED TO CROWDFUNDING FOR REWARDS

General

You.support is an online platform for people and companies seeking to raise funds for Campaigns (“Creators”)
and for people and companies seeking to contribute to the Campaigns of Creators (“Supporters”).

Crowdfunding for Rewards

Crowdfunding for Rewards implies that Creators can offer gifts in the form of tangible, or intangible, goods and
services to Supporters ("Rewards").

Objective and timing

Each Campaign will be compliant with the Terms, policies, and principles of the Website. The objective of the
Campaign cannot be changed during the fundraising period. The time period during which the Reward-based Campaign is
active is predetermined at the creation of the Campaign. The time period cannot be changed during the Campaign. In
the event that a Campaign does not achieve its objective, all Supporters that have contributed to a Campaign will be
reimbursed.

Commitments

A contributor must meet all commitments made in the Campaign, such as the production, quality, and delivery of all
Rewards you proposed. A Creator always responds promptly and truthfully to all questions posed to you by Supporters,
You.support, or other involved parties. If you are unable to fulfill any of your commitments, you will work with the
Contributors to reach a mutually satisfactory resolution.

It is the sole responsibility of an Supporter to ask questions and verify the information proposed by Creators or
Campaigns. Any contribution to a Campaign is done at the sole discretion of the Supporter. You.support does not
guarantee that funds will be used as promised by Creators of Campaigns, nor that Creators will deliver Rewards as
proposed.

3. PAYMENTS AND FEES

General

Setting up an account on the Service website is free. You.support does not charge fees to Contributors, but we do
charge fees to Creators as a portion of the funds they raise. Our fees are open and transparently published on our
website. At present, the Reward-based, Crowdfunding Fee, is declared percent by each individual Campaign of the
total amount raised through Reward-based Crowdfunding. To clarify and prevent any doubt, the amount raised shall
mean the amount stated on the Website at the time of closure of the Reward-based Campaign, and the fee does not
include any commissions due to payment solution providers for the use of a payment solution system such as credit
cards, PayPal, or any other.

Changes

Changes to fees are effective after we post a notice of the changes on the Service website. Updated fees will be
applied to any and all Campaigns launched after the notice is posted.

Contributions

Contributions are usually made via credit card, PayPal, or other third party payment solutions. We are not
responsible for the performance of PayPal or any other third party credit card or payment processing services.
Creators and Supporters are the sole responsible parties responsible for the correct and complete insertion of bank
and PayPal information into the payment solutions. Creators are responsible for the accuracy of their Personal
information, Project information, Bank identification numbers (BIC / SWIFT) and PayPal information they provide. All
dealings are solely between Users.

Risk

We want to iterate again that there is inherent risk involved with all projects. A Reward-based Crowdfunding Campaign
may be lost, may never be realized, or may produce tangible, or intangible, goods and services that do not conform
to communicated Reward descriptions. Creators may initiate refunds at their own discretion. You.support is not
responsible for issuing refunds for Campaigns that have been raised. Creators may initiate refunds at their own
discretion.

Third party payment solutions

By supporting a project via credit card payment or direct debit payment, Supporters are accepting the Terms of Use of
third party payment providers, more specifically Decta and PayPal. Furthermore, you are agreeing to pay any fees for
use of these third party payment services as may be charged by such payment service providers from time to time.
You.support does not guarantee the correctness of any payment made through the use of any third party payment
service provider.

Taxes

Your taxing authorities may classify funds you raise via Crowdfunding for Rewards as taxable income, to you and any
beneficiary who will receive funds directly from your Campaign. You are responsible for paying all fees and
applicable taxes associated with the amounts you receive as a Creator, or with the amounts you pay or donate as a
Project Supporter. We advise you to contact your accountant or financial advisor. You are solely responsible for
payment of any applicable taxes owed in relation to the funding of your project.

4. LIMITATIONS OF LIABILITY

General provision

You.support makes no representations about the quality, integrity, legality, security, morality, validity, or
legality of any Campaign, Reward, Supporter, or Creator. You.support cannot guarantee the correctness of the content
or comments posted on the website. You.support does not represent any Campaign, Reward, Supporters, or Creator. Nor
does You.support represent that a Creator will deliver Rewards as proposed, or that the funds will be used as
described in the Campaign, as this is the sole responsibility of the Creator who sets up the Campaign.

Warranties

You.support does not grant any warranties, express or implied or otherwise, as to the accessibility, quality,
suitability, or accuracy of the Website. There are situations when the Services will not be accessible, including,
but not limited to necessary maintenance, and circumstances outside the control of You.support such as net access
failure, for which You.support shall never be liable.

All investments are made by agreement between the Creator (having submitted a Reward-based Campaign) and the
Supporter. All information displayed on the Website is displayed by the Creator. You.support does not, at any time,
provide any financial advice to Campaigns, Creators, or Supporters, and shall therefore not be liable for the
actions, truthfulness, result, or legality of any Campaign.

Liabilities

You.support shall not be liable to you or any third party for any direct damages, indirect damages, or any other
damages of any kind; including, but not limited to: loss of profit, loss of income, loss of revenue, business
interruption, goodwill losses arising out of, or in connection with, the Terms of Use Agreement or the use or
inability to use the Service or the Website.

The Creator is liable for any damages caused to you.support and any third party by the breach of these Terms.
Additionally, the Creator will indemnify you.support for any costs or loss due to claims, legal and associated
costs, damages, expenses and liabilities due to the breach of these Terms, policies, or guidelines. Supporters can
fund any Reward-based Campaigns that are open for fundraising and that are listed on You.support. Please be aware
that there is inherent risk involved with all crowdfunding campaigns. A Reward-based Crowdfunding Campaign may be
lost, may never be realized, or may produce tangible, or intangible, goods and services that do not conform to
communicated Reward descriptions.

Creators are not allowed to create a Campaign to raise funds for any Campaign that does not comply with all
applicable laws and regulations, all conditions and policies, and all Terms of Use. If you know that your Campaign
is claiming to do unachievable or untrue actions or activities, please refrain from starting this Campaign as it
will violate these Terms.

Governing law

You agree that this Agreement shall be governed by the laws of Latvia. Any dispute or claim that arises from This
Agreement, the Terms, and any non-contractual obligation arising out of, or in connection with it, shall be governed
by, construed, and interpreted in accordance with Latvian laws without regard to its conflict with laws of any other
country. Any claim or dispute between you and You.support will be decided exclusively by a court of competent
jurisdiction located in Riga, Latvia.

Disputes

You.support is not responsible for resolving disputes between Creators and Supporters. In the event of any dispute,
such as a Creator’s alleged failure to comply with the Terms of Use or alleged failure in fulfillment of a
Reward, You.support may provide the Creator’s contact information to the Supporter so that the two parties may
resolve their dispute. A contributor must meet all commitments made within the Campaign, such as the production,
quality, and delivery of all Rewards proposed by Creator. A Creator will always respond promptly and truthfully to
all questions posed to you by Supporters or You.support. If you are unable to fulfill any of your commitments, you
will work with any involved Supporters to reach a mutually satisfactory resolution. You.support may stop your
Campaign, temporarily or not, in the event that the information you provide (or have provided) is incorrect, without
notice or liability.

The Creator is solely responsible for the fund-raising program he/she starts and responsible for all the possible
rewards he/she promises to send.

Language

In the event of a conflict between these Terms and a foreign language version of our Terms of Use, the English
language version of these Terms will govern. All disputes, claims, and causes of action (and any and all related
proceedings) will be communicated in English.

Cooperation with authorities and police enforcement

We will cooperate with law enforcement authorities as required by law. We will cooperate with law enforcement
agencies in any investigation of alleged illegal activity regarding the use of the Service when requested.

Entire agreement / Severability

These Terms are the entire agreement between you and You.support regarding its subject matter. If any provision of
these Terms, or other policies and guidelines, are deemed invalid by a court of competent jurisdiction, the
invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which
shall remain in full force and effect. You.support’s failure to assert any right, or provision under this
Agreement, shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement
between you and You.support, and it supersedes all prior or later communications and proposals, irrespective of
whether they are communicated via electronic mail, or any other written or oral communication.

Notification procedures

You.support may provide notifications to you via email, written or hard copy notice, or through conspicuous posting
of such notices on our website. You can opt out of certain means of notification.

No Warranty

You.support has no fiduciary duty to you. The Service is provided without any warranties, including implied
warranties of merchantability or fitness for a particular purpose, non-infringement, or course of performance.

Changes to Terms

You.support may alter these Terms at any time, so please review the policies frequently. If a material change is
made, You.support may notify you in the Service, by email, by means of a notice on our home page, or other places we
think appropriate. A "material change" will be determined at You.support’s sole discretion, in good
faith, and using common sense and reasonable judgment. Your use of the Website, following any amendment of these
Terms of Use, will signify your approval to abide by, and acceptance of, the revised terms.

You.support may terminate this Agreement and your access to the Service via written notice to your email address with
immediate effect if you commit a material breach of this Agreement, or if required by law or a decision by authority
decision or because You.support discontinues The Service.

Export compliance

You agree to comply with all laws, restrictions, and regulations relating to the export of products and information.

No advice

You are aware that You.support does not offer any financial advice or any other advice on Campaigns, creators, or any
other involved party. You are solely liable for the use of the Service and any decision to contribute to a Campaign.

Limitations of Liability

The limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction whether the
alleged liability is based on contract, tort, negligence, strict, liability, or any other basis, and even if
You.support has been advised of the possibility of such damage.

Contact

If you have any questions about these Terms, the practices of this site, your dealings with this Website, or have a
complaint to file; please contact us at info@you.support, or at Brivibas iela 97k2, LV-1001, Riga, Latvia

Assignment

This Agreement, and any rights, obligations, and licenses granted under this Agreement, cannot be transferred or
assigned by you without You.support’s prior written consent. You.support may assign its rights and/or
obligations under this Agreement without your prior consent.

Termination

Termination may result in the forfeiture and destruction of all information associated with your account. You may
terminate your account by following the instructions on the Service, but we may retain your account information
after you terminate in accordance with our regulatory, accounting, and legal compliance procedures.

Third-Party Websites, Partners, Advertisers, or Services

The Service may contain links to third-party websites, advertisers, or services that are not owned or controlled by
You.support. Access to, or use of third-party sites or services are at your own risk. We are not responsible for any
loss or damage of any sort relating to your dealings with these parties. We encourage you to be aware of this when
you leave the Service, and to read the terms and conditions, and privacy policy of any third-party website or
service that you visit. The Service may permit you to link to other websites on the Internet, and other websites may
link to You.support Website. Your access to third party websites is always at your own risk. Third party websites
are beyond the control of You.support and you acknowledge that You.support shall not be responsible for the content,
function, accuracy, legality nor any other aspect of such websites. You further acknowledge and agree that
You.support shall not be liable for any damage or loss caused by, or in connection with, the use of or reliance on
any content of such third party websites. If you decide to visit any Linked Site, you do so at your own risk, and it
is your responsibility to take all protective measures to guard against viruses or other destructive elements.

Политика Приватности

Last update on: 21/01/2019

At You.support, we undertake to protect your privacy. All our team members are, like you, bloggers, Internet users
and customers of other web sites, and fully understand the importance of respecting privacy on the Internet.

This "Privacy Policy" describes the terms and conditions under which You.support collects and processes the
personal data of the users of the platform You.support.

General

Machine Gun Media SIA develops and operates the platform "You.support" dedicated to crowd
funding for content creators on the Internet.

The platform connects "Creators", who create pages of support on the website, and Supporters, who wish
to support these Creators financially by paying them in particular financial contributions each month. In the
course of these activities, we are involved in processing your personal data, whether you are a simple visitor
or a member.

In order to respect your privacy and ensure the protection of your data, we comply with the privacy protection
regulations in force, including in particular the European Regulation 2016/679 dated April 27th 2016 on the
protection of natural persons with regard to the processing of personal data and on the free movement of such
data, referred to as the "General Data Protection Regulation" or "GDPR".

We may be led to update this Privacy Policy. Any relevant update shall be previously made known to you and, when
it is necessary, it shall be subject to collection of your prior consent.

What personal data do we collect and process?

In our capacity as a data controller, we collect and process some of your personal data.

We collect this data, in your capacity as a user of our platform in order to identify you and to contact you
(username, full name, email address, postal address, phone), to validate the setting on line of your Creator page
(explanatory contents of the Creator pages, etc.) and to organise the collection of the finance (banking
information).

Furthermore, we collect data related to your use of our services, as well as the browsing data on our websites and
our dedicated pages on social networks (Facebook, Twitter, etc.). The collected data are necessary to generate
audience statistics, to measure the performance, and to carry out business development.

We collect data related to your exchanges with us regarding our services, and the requests that you are presenting to
us, especially regarding the management of your rights as well as your instructions in the event of death.

We collect finally the data allowing us to comply with our obligations in the area of combating tax fraud, money
laundering and terrorist financing, as well as for the management of your rights, pre-litigations and litigations.
Within this framework, we need to collect documents in particular proving your identity (Passport number, etc.).

Concerning the sensitive data

Some data (whether optional or mandatory) that you record via our online forms becomes public and are accessible to
everyone. By recording this data, you could reveal your personal data, sometimes sensitive or very personal
(religious or philosophical convictions, sexual orientation, political opinions, health status, etc.). Therefore,
and as a precaution, we suggest to be careful when entering information in order to protect your privacy.

Sensitive data accessible from your member profile (when you have created your You.support account): username,
avatar (graphic illustration), internal messages sent from the website;

Sensitive data accessible from your Creator page (when you created a Creator page and decided to publish it by
activating it): the Creator name, social networks and websites, the Creator page description (including texts,
graphic illustrations or any other type of content), counterparties, objectives;

Sensitive data available in the "News" and "Comments" sections of the Creator page (when the
Creator make a post in a News Feed, when comments are sent via the forms available in the "News Feed"
and "Comments" tabs.

The news title and content (including text, graphic illustrations or any other type of content), content of a
comment or answer to a comment.

Sensitive data when sending a financial contribution to a Creator are public and visible from the Supporters
list on your member profile. If you would not like your contribution to be public, You.support allows you to set
this as "anonymous" To do this, you will need to access the administration of your account
preferences. Your identity shall be only known to You.support as well as the Creator to whom you sent a
contribution.

Concerning the third parties data

By writing a presentation of a Creator page or a News Feed, you may be required to enter information about third
parties (your partners, people you know, etc.).

The data processing shall be carried out in accordance with the regulations.

You should check that you have the right to communicate such data to You.support and to the public (for example by
having the written consent of such third parties) and to provide them with the information on the data processing
carried out by You.support included in this Privacy Policy.

What are the purposes and legal basis for processing the personal data?

In accordance with the regulations, any processing of personal data shall - in order to be lawful - be based on one
of the legal basis set out in Article 6, or Article 9.2 of the GDPR if it related to the said sensitive data.

The table below presents the different objectives to be pursued within processing of your personal data and the legal
basis for each objective.

The pursued objectives

Legal basis

Managing the website visitors

Pre-contractual measurements

Legitimate interests of visitors and users in having the website displayed under optimal conditions

Managing the registered users of the website

Performance of the contracts concluded with the users (management of the creations, modifications and
closures of user accounts, the monitoring of the users relations and support)

Managing the website user support

The legitimate interests of You.support (improvement of services and offers, the monitoring of the
users relations and support)

Managing the website Creator pages

Performance of the contracts concluded with the Creators

The legitimate interests of You.support and compliance with its legal obligations by virtue of the
legislation

For sensitive data communicated by the Creators or by the You.support: the processing shall be
justified since the data have been obviously made public by the concerned persons (Article 9.2 e) of
the GDPR)

Managing the Contribution and Funds Transfers

Performance of the contracts concluded with the Supporters and the Creators

The legitimate interests of You.support (contribution management) and compliance with its legal
obligations by virtue of the legislation (reporting of contributions)

For sensitive data communicated by the Supporters or revealed by simple fact of supporting a Creator:
the processing shall be justified since the data have been obviously made public by the concerned
persons (Article 9.2 e) of the GDPR)

The legitimate interests of You.support or legal obligations according to the case

Retention of data related to the creation of accounts, connections to the platform, content creations
and payments made, with a view to possible legal requisitions

Compliance with You.support legal obligations

Managing the users rights

Compliance with You.support legal obligations

The collection of payments and the funds payment are managed by our payment services providers Decta and PAYPAL. They
carry out personal data processing - for which they are responsible - as described in their respective privacy
policies.

As part of its legal obligations to combat fraud, money laundering and terrorist financing, You.support and its
payment providers carry out data processing, including data combinations, in order to help their partners to
determine the level of fraud risk associated with a payment or fundraising. These processing can be used as a
justification of the decision of You.support or its service providers to reject a payment or the release of funds.

What are the data whose collection and processing are mandatory?

The access to certain functionality requires the creation of an account and therefore the communication of some data.
By creating an account, you become a user of the Platform You.support, allowing you later to become a Supporter
and/or Creator.

In order to create a member account, you must enter: a username, your email address and a password. You can also use
your Facebook, Vkontakte or Google accounts using Facebook Connect, Vkontakte Connect and Google Connect features.
In this case, the identifiers of your Facebook, Vkontakte or Google accounts will be transmitted to us.

In order to create a Creator page, you must enter the following data: - the contact details required to contact you:
full name, postal address, country of residence, Passport number, and telephone number;

the data for your page - the page name, the page address (URL), the navigation language, the categories to which
your page belongs, the relevant tags associated to the page, a graphic illustration, the links of social
networks or websites associated with your activity as Creator, the type of funds collection (monthly) and the
full description of the page;

In order to support a Creator (to become a Supporter), you are required to provide: your full name, your address,
your country of residence, your payment information (credit card or the email linked to your PayPal account in case
of payment via PayPal), and to provide any proof of identity required for your identification depending on whether
you are a natural or a legal person.

In the event of failure to provide such information, you will not be able to publish your Creator page or to support
the Creators on the platform.

These requirements of data provision are considered hereby within a regulatory and contractual framework (in
particular for your proof of identity).

In order to exercise your rights, providing a proof of identity shall be required. Failure to provide such document
can prevent us from responding to your requests.

This requirement of data provision is of regulatory nature.

The collection of other data may be mandatory. Any data subject to collection, the contractual or regulatory nature
of this obligation related to the data provision, as well as the consequences of failing to provide the relevant
data, shall be therefore brought to your attention directly at the time of collection.

To whom are we likely to transmit the provided data?

To our subcontractors (web hosts, mailing tools, site security tools, forms manager, audience measurement tools,
document sharing tools, navigation trackers on our sites, customer service and support tools, targeted
advertising tools on social networks and the Internet). Our subcontractors shall be bound by a confidentiality
and security obligation, as well as other obligations listed in the GDPR. We select carefully our subcontractors
and we remain, in any event, responsible for the processing of your personal data by our subcontractors.

To the Creator whom You.support. You.support communicates data about you to the Creator so that he can exchange
information with you, and that the intended counterparties are addressed to you. These data are at least your
email, username, full name, address, amount paid, date and method of payment, selected counterparties.

To our partners in the cases where you have expressed your willingness to participate in a particular partner
operation.

Our online payment service providers Decta and PAYPAL in order to ensure the effective execution of the funds
transfers and allow them to fulfil their own due diligence and obligations in the framework of fight against
fraud, money laundering and terrorist financing.

Subject to the foregoing, we undertake to never disclose your data to any third party except with your express
consent or under very particular circumstances, including but not limited to:

If we are brought, because of the law, judicial proceedings, litigation and/or a request from the public
authorities, to disclose your data;

If we believe that for purposes of national security, of law enforcement or other public interest, the
disclosure is necessary or appropriate;

What rights do you have?

Under the terms and conditions set out in the articles 15 and following of the GDPR, you have, (unless an exception
was made) the right:

To obtain from You.support the confirmation that your personal data are not processed and, when the access to
such personal data as well as to several details on our processing (right of access - article 15 of the GDPR);

To obtain from You.support the rectification of you personal data that are inaccurate (right of rectification -
article 16 of the GDPR);

To obtain from You.support the erase of your personal data, in some cases (right of erase or "right to be
forgotten" - article 17 of the GDPR);

To obtain from You.support the restriction of processing, in some cases (Right to restriction of processing -
Article 18 of the GDPR);

To obtain at any time from You.support, on the basis of reasons related to your particular situation, that we no
longer proceed to the processing of your personal data, in some cases (right of to object - article 21.1 of the
GDPR);

To object, at any time, the processing of your personal data for the direct marketing purpose (right to object
to such direct marketing - section 21.2 of the GDPR);

To define, amend and revoke at any time the guidelines relating to the retention, erasure and disclosure of your
personal data in the event of your death, pursuant to "Computer Technology and Freedom" These
guidelines can be general or specific. We may only be the depository and guardian of any guidelines for the data
we process, the general guidelines may be collected and retained by a digital trusted third party certified by
the Latvian CNIL.

You are also entitled to appoint a third party to whom your data may be transferred in the event of death. Therefore,
you undertake to inform this third party of your procedure and the fact that identifying data shall be ambiguously
provided to us, and to communicate this Privacy Policy to the third party.

Subject to the proof of your identity and the aforementioned elements, you can exercise your rights by writing to us
either at info@you.support or at the following postal address: Brivibas iela 97/2, Riga, LV-1029, Latvia

How long do we retain your data?

The relevant data

Duration of retention

Data related to the management of the visitors and members (without contribution or Creator page)

If you are an active user (logging to his/her account): for the duration of your account and then 3
months from your account closing request (excluding data required for commercial prospecting that will
be retained for 3 years)

If you are an inactive user (idle): after 3 years without connecting to your account, we will ask you
if you want to keep your account

If you wish to close it, your data shall be deleted within 3 months from your request

Data related to the pages management and to fundraising

If you are an active Creator (logging to his/her account): for the duration of your account and then
5 years from your account closing request (to comply with a legal requirements)

If you are an inactive Creator (idle account): after 5 years without connecting to your account, we
will ask you if you want to keep your account

If you wish to close it, your data shall be deleted within 3 months from your request

Data related to the Contribution management and funds transfers

If you are an active Supporter: for the duration of your account and then 5 years from your account
closing request (to comply with a legal requirements)

If you are an inactive Supporter (idle account): after 5 years without connecting to your account, we
will ask you if you want to keep your account

If you wish to close it, your data shall be deleted within 3 months from your request

Banking details

Within the duration of your account (in particular to manage the recurring contribution and the
monthly payment of funds for the Creators) and 15 months after the termination of your account for the
purposes of evidence in case of a disputed withdrawals

Comments, internal messages or page descriptions

Deleted at the termination of the account, or anonymised upon the request of the concerned Use

Commercial prospecting

3 years from the end of our contractual relationship, unless you notify your objection

Performance statistics

No duration when our statistics are made on the basis of anonymous data

Cookies and trackers

13 months after the first deposit in your terminal equipment

Data relating to our obligations to fight against fraud, money laundering and the terrorist financing

5 years from the termination of the contractual relationship or the termination of your account in
respect of the identity data and documents

5 years from the performance of the financial transaction in respect of the documents and information
relating to the performed transactions

Data related to the management of pre-litigation and litigation

In case of pre-litigation, the erase soon as an amicable settlement is reached, or as result of a
legal proceeding

In the case of litigation, the erase in the case of last resort, with the decision to do so

Data related to your directives concerning the fate of your data in the event of death

As long as the data concerned by the directives shall be retained

Data related to the exercise of your rights

5 years following the date of exercise of your right

Copy of the identity proof submitted within the exercise of your rights

1 year from the date of receipt

Who is the person that you can contact to answer your questions about your data?

If you have any questions about these Policy, the practices of this site, your dealings with this Website, or have a
complaint to file; please contact us at info@you.support, or at Brivibas iela 97k2, LV-1001, Riga, Latvia