This is bound to happen with any product ever released, it's just probability and statistics. Sorry that you got a lemon but Apple will happily replace it. Unfortunately the wait will probably be a little longer since its a new product.

I have the exact components in my iMac. Thankfully, mine arrived in working order, but I'm keeping the box just in case I have to send it back for any reason. I have had several Mac Pros and Macbook Pros in the past years and have always bought Applecare, but have never had to use it. I guess I've just been lucky, but I appreciate your post because it just goes to show that anything can happen. Hopefully, Apple will send another machine out to you with expedited shipping. Please let us know if they do.

This is bound to happen with any product ever released, it's just probability and statistics. Sorry that you got a lemon but Apple will happily replace it. Unfortunately the wait will probably be a little longer since its a new product.

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I had a DOA iMac that I got in January. It took quite a bit longer to get the replacement as first you ship it back, then they take 2-3 weeks to inspect the computer to make sure it is all there.. (I think they might just check once a month all the returned inventory, so depending on when you ship it might be faster or longer). then they got around to making and shipping my unit. It ended up taking 7 weeks to get the replacement, and that was because I found a refurb that was in stock that sped it up by 1 week.

I'm curious - are you not allowed to return defective Mac to a local Apple Store (if you are luck to have one close by) - to at least speed up the process? Like they check it - report it to Apple ASAP and then they send a new one?

I'm curious - are you not allowed to return defective Mac to a local Apple Store (if you are luck to have one close by) - to at least speed up the process? Like they check it - report it to Apple ASAP and then they send a new one?

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You should be able to return anything to the Apple Store within the 14 day window, even if it is a CTO. I'm not 100% sure, but this is how it has been in the past.

OP, maybe try calling your local store to see if you can just return it there and get your money back? If not, I'd call Apple Customer Relations and see what they can do. The might be able to replace the computer much quicker due to the circumstances.

You should be able to return anything to the Apple Store within the 14 day window, even if it is a CTO. I'm not 100% sure, but this is how it has been in the past.

OP, maybe try calling your local store to see if you can just return it there and get your money back? If not, I'd call Apple Customer Relations and see what they can do. The might be able to replace the computer much quicker due to the circumstances.

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Yes, that is what I would recommend as well. Waiting a long period of time for a replacement is not acceptable, and I'm sure Apple would be able to make it right with you if you contact someone higher up than Tier 1 support.

Yes, that is what I would recommend as well. Waiting a long period of time for a replacement is not acceptable, and I'm sure Apple would be able to make it right with you if you contact someone higher up than Tier 1 support.

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Yeah 7 weeks is ridiculous. When my rMBP's dGPU would continually die after 4+ logic boards (long story, I had 3 machines like this), the Apple Store was always able to do a retail swap on the spot. Only difference is those machines were pre-built configurations and not CTO/BTO.

This is bound to happen with any product ever released, it's just probability and statistics. Sorry that you got a lemon but Apple will happily replace it. Unfortunately the wait will probably be a little longer since its a new product.

Definitely sounds like bad or loose ram. Pop that back door off and make sure they are seated properly. Try switching the order of the ram to a different slot. I'm a Certified Apple Tech and ram will and does cause this issue.

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