DataKnowl easily connects your business with your customers on all channels

Voice - Phone

The phone is still one of the most effective, simple and fastest way to communicate
with a company.
People of any age can use our telephone voice services, thanks to the simplicity of
our solution.

DataKnowl Contact offers complete support for the telephone channel. From the geographical
number of the small company,
to the complex contact center of the largest and most structured organizations, DataKnowl
Contact is the perfect solution
that scales with your needs.

Thanks to V-Agent and V-Voice, it is also possible to offer advanced self-service
telephone services, integrated with Contact, or as a stand-alone solution.
You can combine human-based support with AI-based self-service to deliver the exact
service you need.

Web

DataKnowl's widgets allow your web users to engage with your company in an easy and
efficient way.

A complete widget can be made available with a simple click. Users can talk with a
V-Agent, or interact with live agents through the
live chat feature of DataKnowl Contact.

Your customers can have access to a full-features channel to interact with you on
the web, with a simple widget, that you can
integrate with your website and mobile site in a single line of code.

Mobile

Embed DataKnowl features easily in your mobile site and applications.
Embedding DataKnowl features in your mobile site takes less than a minute!
Integrating DataKnowl service directly in your applications is easy with SDK.

E-mail

Email is one of the most popular, simplest and fastest channels. However, managing
a large amount of email is complex
and can lead to mistakes.

With DataKnowl Contact, you can manage the email channel in a structured way, thanks
and Interactions and Tickets.
It is possible to configure an email address and manage incoming e-mails as simple
interactions, or as
interactions on multi-channel with attached tickets.

If you also need automation for e-mail, V-Agent is the right solution. V-Agent
can reply to email, and work side-by-side with human agents, to provide the best Customer
Service via email.

SMS

SMS is still one of the fastest and more reliable ways to interact with your users
and customers.
Available natively on every device, you don't need to install any application or sign
up.

With DataKnowl SMS channel you can build a reliable communication channel for your
customers, for all our services.
Agents can receive and reply to SMS from Contact, or you can provide self-service
SMS-based thanks to
V-Agent. Rent a mobile number with ease, and start in few minutes.

Social Platform

Talk, engage with and support your customers on their preferred social networks.
You can reach your customers on their existing platforms, without having to install
any other applications.

With DataKnowl Contact and V-Agent, you can provide human-based customer service,
as well as advanced self-service
on Facebook and Twitter

Chat Platforms

Chat Platforms are becoming the native channels for communications with
friends and family.

They are also becoming one of the most rapid channels to engage with companies, due
to the
simplicity and familiarity of the tool.

You can engage with your customers on their preferred platforms and chat applications,
without having to install.

Video

For highly valuable communications, there is nothing better than video.

Interact and engage with your users at the next level, by adding support for video
in your customer service.

Thanks to video, users can talk with your agents while in video, allowing for the
highest levels of trust.

Integrations

DataKnowl channels are the backbone for the delivery of all our services, both the
human based services,
through DataKnowl Contact, and the AI-based services, like V-Agent and V-Voice.

You can combine services on the same channel, to better fit with your needs.
DataKnowl adapts to your requirements.

Do you want to provide human support on one channel, and self-service on others? No
problem.
Do you want to provide human support for some requests, while proving self-service
for others on all channels?
That isn't a problem either! With DataKnow you're free to build the perfect configuration.
for your needs.

And not just that! Do you want to integrate other software, that you use, to DataKnowl
services, or only
leverage DataKnowl channels, to provide a communication backbone to the software that
you already use ?
DataKnowl channels are the perfect solutions for that!