The CIOs want their workforce to be free from mundane tasks and think innovatively so that they can contribute more towards high value work.

Enter Robotic Process Automation or RPA (which is often confused with Simple Workflow Automation). Wikipedia defines RPA as Robotic process automation (or RPA or RPAAI) as an emerging form of business process automation technology based on the notion of software robots or artificial intelligence (AI) workers. Unlike what many believe, RPA will not replace the human workforce but allow them time to focus on tasks that require creativity and ingenuity.

Gartner has predicted that by 2020, the RPA market will grow to $1 billion. There are many biggies using bots like Walmart, American Express Global Business Travel, Ernst and Young, Walgreens and the likes. Walmart is using more than 500 bots to perform various tasks such as answering customer concerns to fetching useful information/ documents required for audits.

In the simplest of sense, RPA can enable an enterprise to apply technology that can be governed by business logic and structured inputs. RPA tools can make a robot to capture data, give desired responses and communicate with other digital systems, as the need might be. RPA can manage tasks that are as simple as sending emails, migrating data, perform invoicing, and bots can even manage something as complex as an automating ERP system.

Get a RPA roadmap

At times the focus is so much on getting the bots up and running that the critical step that involves getting a RPA roadmap is ignored. Roadmap is required to determine the goals from automation, establish the end-to-end process, and resolve the sub sets of the process that need to be automated with RPA. The impact of the automation needs to be determined beforehand.

Determine governance of bots

Technology doesn’t run on its own but that what CIOs believe. Once the bots are deployed, things will be managed on their own. However, bots need to be managed and maintained. They must realize that software updates and security patches are a must for bots to work consistently and efficiently. For example, every time a password is updated, the bot will not be able to log in if the password is not updated elsewhere. Automation will come to a rude halt. With a governance model, issues can be discovered quickly and everything can run as expected.

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