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City of Alexandria Launches Call.Click.Connect.

New Customer Service Initiative Places “Your Government @ Your Fingertips”

On January 28, the City of Alexandria launched Call.Click.Connect., a new customer service initiative that combines people, processes and technology to deliver information, services and solutions to the public through a centralized, streamlined process. At the heart of the initiative is an online system for entering, tracking, and resolving service requests, designed to help the City respond more efficiently to requests from residents and the public.

Users can call 703.746.HELP (4357), or click the Web portal on alexandriava.gov to easily access information and connect with their City government.

Options that allow customers to create and track the status of their own requests, from start to finish, either online or by telephone.

A Contact Center staffed with experienced professionals to respond to customer inquiries.

The ability for the City to use information documented through Call.Click.Connect. to track service request trends, determine emerging policy concerns, improve service delivery and make better policy decisions.

“Excellence in service is one of the City’s guiding principles,” said City Manager Rashad M. Young. “Call.Click.Connect. exemplifies our pledge to ensure our accountability and transparency, and deliver exceptional services that enrich the quality of life for everyone in Alexandria.”