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REVIEW RESERVATION

Review, change, or cancel reservations made on Ramada.com. If you need additional assistance, please call 1-800-854-9517 (1-888-709-4046 from Mexico).

Hotel Reviews from Ramada guests:

We had eaten at the restaurant last year when we were here and the food was great! This year I got my reservations early so we could stay here as well and we were very please...
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We had eaten at the restaurant last year when we were here and the food was great! This year I got my reservations early so we could stay here as well and we were very pleased!! The room was very clean and the staff very helpful! Check in was a breeze as well as check out! The bed was very comfortable and we slept great!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
Thank you for the kind words. We strive to make each happy and make them feel at home. We are glad that you enjoyed your stay with us. We hope to see you again if your ever in the area!
Sincerely,
Nikki
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(1) microwave in room 101 didn't work again, last year we stayed in same room so we asked them to double check to no avail.
(2) toilet did not flush completely
(3) bathroom h...
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(1) microwave in room 101 didn't work again, last year we stayed in same room so we asked them to double check to no avail.
(2) toilet did not flush completely
(3) bathroom had brown speckles on wall above mirror (gross)
(4) tile in bathroom along floor in bad shape« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
I apology that you were not happy with your stay. We try very hard to make all of our guest feel at home.
Also thank you for bringing these issues to my attention so that I can correct them for the future, so these things don't happen to any one else. I do hope that you will give us another try!
Sincerely,
Nikki
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Room is a fair value, I have stayed here several times before, but was very disappointed in the cleaning staff this trip. I was getting my items together to load in my car at ...
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Room is a fair value, I have stayed here several times before, but was very disappointed in the cleaning staff this trip. I was getting my items together to load in my car at 8:30 am. I was right by the door closing my suitcase and the lock clicked and the door started opening. The "Do Not Disturb" was hanging in position outside on doorknob, I did have the security latch engaged, I immediately opened the door and asked the cleaning staff why she did not knock and announce herself. I was at the door and heard the latch open, I am Positive I would have heard a knock if there was one. She apologized, stated I was on the "clean room" list. I thought the action was inappropriate, and stated why she needed to use common sense that someone was probably in the room and properly identify herself. Could have been very embarrassing moment for both of us.
I did not report to management but another staff member was across hall and heard my questioning..
Otherwise this property is a good place to stay.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
I am so sorry that this had happened to you. I agree a very embarrassing situation could have occurred. I am not sure what the housekeeping staff was thinking but I assure you that I will be talking with them to correct it so this does not happen again to another guest. We do not train our staff that way and maybe a refresher course is needed. I do hope that you will stay with us again if you are ever in the area.
Sincerely,
Nikki
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Booked room for business trip. I've stayed there in the past as it is the best hotel in Richland Center. I was staying two nights. The room (117-Maine) had a very bad odor....
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Booked room for business trip. I've stayed there in the past as it is the best hotel in Richland Center. I was staying two nights. The room (117-Maine) had a very bad odor. Turing the air conditioner to high didn't help. I opened the window for a while but since I was on the first floor, I couldn't leave it open all night. A co-worker was staying in the room across the hall and said his room had a musty odor so I figured I would just have to tough it out. Upon returning to the room for the 2nd night, I asked the co-worker to come into my room to see if it was the same odor as his. He couldn't believe how bad it was. I went to the front desk and they gave me a differernt room which was perfect. No odor even though it was right next door. The desk was accomodating and apologized. But in the first room, I noticed that there was an electric air freshener - there wasn't one in the second room. So someone was aware of the bad smell in the first room and they still assigned it to guests. This made me very disappointed in the staff. Also, the walls are thin - expect to hear everything above you.« less

The hotel itself is nice, our room however smelled of stinky feet, It might be because the room was warm, humid and closed up when we got there, I turned on the A/C but the sm...
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The hotel itself is nice, our room however smelled of stinky feet, It might be because the room was warm, humid and closed up when we got there, I turned on the A/C but the smell never really went away. We didn't get a chance to use the swimming pool or the hot tub, we wanted to use it at about 9:00 am but it wasn't ready. We were told they had to test the water and they would call us when it was completed but at 10:30 am we were tired of waiting and checked out.« less