The Association for Call Centre Professionals

Started in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support operational Managers in their career development - working with their individual members to build skills and abilities.

Our job is to help you to develop your understanding and expertise - making sure that you thrive in a time of fast changing networked economies, global competition and ever growing customer expectations.

Making sense of the Call Centre Industry

The Call Centre Management Association is impartial, unbiased and will never try to sell you a product or a service. If you type "Call Centre" into your Search Engine you will get over 150 million "hits" from the UK alone - we are here to help you to make sense of what is important and worthwhile to you as an individual.

From arranging benchmarking visits to annual awards via technology and expert advice - CCMA members get all of the support that we can give them.

Contact Centre Technologies Masterclass Manchester

5th March 2014

Contact Centre Managers don’t always have a good understanding of how the technologies in their operation support their business or what new technologies are available. This Masterclass will provide an open forum where managers can discuss and ask questions of industry experts.

It will provide an overview of the technologies that underpin contact centres, the trends in our industry and an understanding of the recent developments in Contact Centre Technologies.

We will cover what technologies are available, what the benefits are and what the drawbacks or challenges of deployment might be.

This event is being supported by Unify Communications - they'll be no sales pitches, just good sound advice from industry experts.The event will be interactive with lots of opportunities to ask the experts questions.