This study aims to determine the influence of network service reliability on customer retention. The study identifies the network services or applications commonly used by the average user on the Internet. A framework for ...

The objective of this study is to investigate how CRM could be managed and
implemented in view of improving WASCO and LEC service delivery. The research is
conducted against a backdrop of service delivery and quality ...

English: Customer retention in business is important to increase market share and profits. To retain customers in a competitive business environment, a set of marketing mix strategies, comprising of product, process, price, ...

It is generally believed that the impact of interior client satisfaction can generate comparative advantages for institutional performance. The primary objective of this survey is to investigate the client satisfaction ...