Key Prerequisites

Planned Availability Date

July 11, 2003

Description

Tivoli Storage Manager server on z/OS supports LAN-free clients

Backup processing cycles can be offloaded from the z/OS server, and network backup can be moved to a
SAN, with LAN-free data transfer. LAN-free data transfer is now available between open systems
clients and the Tivoli Storage Manager server on z/OS to IBM 3494 and STK libraries:

STK libraries, controlled by STK Library Station, will require a third party product on all Open
System LAN-free client nodes

Tape mounts are still done through z/OS dynamic allocation of tape resources, using channel-attached
drives, and the appropriate system interfaces. Drives within the library are partitioned such that:

Channel-attached drives are accessible to the server on z/OS

Open System Storage Area Network-attached drives are accessible to LAN-free client nodes

The volumes are shared between the server and the LAN-free clients. The LAN-free clients access the
Open System Storage Area Network-attached tape drives and perform read/write operations through a
Storage Agent. After data is written using LAN-free, the server manages the volumes for
reclamation, data movement, and other server-related tape operations.

Tivoli Storage Manager, S/390 Edition supports LAN-free data transfer in a SAN environment. SANs
provide an alternative path for data movement between the Tivoli Storage Manager client and server.
LAN-free data transfer exploits this SAN path by enabling the Tivoli Storage Manager client to back
up and restore data directly to and from SAN-attached storage, which is shared among the Tivoli
Storage Manager server and client, and managed by the server. The existing LAN connection is used
to exchange control information such as policy information and meta data about the objects being
backed up, while the data movement utilizes the SAN to write directly to the storage media. Data
movement is offloaded from the LAN and from the Tivoli Storage Manager server processor providing
greater scalability for the server. The benefit is most pronounced when large files are involved.
This makes the LAN more available for use by key revenue-generating network applications and
improves the scalability of the Tivoli Storage Manager server to support a greater number of
simultaneous client connections.

LAN-free implementation is more robust. These changes provide easier library sharing, easier device
configurations, and improved mount retention handling to reduce tape mounts and idle time. Also
error handling and recovery is improved in the sharing of volumes between the server and storage
agent.

With V5.2, different PTF levels can be supported, in most cases, between the storage agent and the
IBM Tivoli Storage Manager server.

Snapshot backup enablement via customer written scripts

You can reduce the impact of backups by backing up snapshots in environments where snapshot
capabilities are available. Tivoli Storage Manager is enabled to work with snapshots provided by
other products to provide progressive backups of snapshots using scripts provided by the end user.
This capability is used in conjunction with end-user provided scripts that have been created for the
target system to execute a snapshot backup. This general backup of snapshot capability is in
addition to the Tivoli Storage Manager backup-archive client native support for specific snapshot
providers such as the Windows and Linux x86.

Automatic control of Tivoli Storage Manager Recovery Log utilization

Tivoli Storage Manager has added the capability to monitor and control the utilization of the Tivoli
Storage Manager server recovery log. This capability will help to better manage the recovery log to
avoid overcommitment, thereby improving availability of the server. The control, depending on the
circumstances of the log usage, includes the ability to cancel long running sessions or to delay the
start of new sessions. The capability is automatic with no user intervention.

Improved usability for HSM by enabling non-root users to use standard commands

Usability is improved on AIX GPFS HSM and Solaris HSM by allowing some HSM commands, that previously
required root-access authority, be available to non-root users. A non-root user will only have
access to those files for which they have permission.

HSM data can now be accessed faster with streaming support that enables an application to use the
recalled HSM data as soon as a specified amount of that data has been read. The specified amount of
data is configurable. An HSM application no longer has to wait until a file stored with HSM has
been completely recalled before accessing it.

Long-term archive period extended

The maximum retention times for archives and backup sets will be increased to 30,000 days (82
years). Areas like the government and financial industries have regulations that require data
archives be kept for a specific time, and longer than the 9,999 days (27 years) previously
supported.

Backup files normally locked from backup (open file support)

Files on Windows will no longer be skipped from backup when locked from backup or archive. Tivoli
Storage Manager can now back up and archive open files, files locked from backup, and also provide a
way to back up and archive groups of files, as they existed at a particular point in time. Users
will have the ability to run pre- and post-snapshot commands that will allow them to quiesce any
applications prior to the start of the backup.

Open file support for backup includes all the variations  incremental, incremental by date,
selective, and incremental image. Additionally, open file support will work with both the Sub-File
and Journal-based backup features.

Improved Tivoli Storage Manager serviceability

Tivoli Storage Manager has improved serviceability by providing trace file enhancements, crash
handling on Windows, and a new query command.

Tracing is an invaluable tool for problem determination, and has been in the product since its
inception. For this release, the following enhancements have been made to Tivoli Storage Manager's
client trace facility:

Tracing has been added to help diagnose problems related to the client scheduler.

In order to facilitate the handling of very large traces, trace files can now be spanned across
multiple, smaller files at the time the trace is created. The size of each trace file (segment) can
be configured by the user.

The "first failure data capture" capability of the Windows backup-archive client has been enhanced
so that in the event of a client crash, information about the crash will be logged to a plain text
file, and a "crash dump" will be created. These files can be sent in to IBM for analysis. The
crash dump contains a stack trace showing the chain of calls that led to the failure, as well as
other diagnostic information that is useful to diagnosing the cause of the crash.

When diagnosing client problems, a wide variety of information about the client and its environment
is often needed. Previously, this information had to be collected from many different sources. A
new client command, QUERY SYSTEMINFO, has been added to automatically obtain this information and
roll it up into a single file that can be sent in to IBM for analysis.

Macintosh OS X language support is improved via Unicode

Tivoli Storage Manager for Macintosh clients support the Unicode code page for file, directory, and
file space names. Unicode is a universal character encoding standard that supports the interchange,
processing, and display of text that is written in any modern world language. Unicode file spaces
provide support for multilingual workstations without regard for the current locale.

Backup-archive client for VxFS file system on AIX

AIX 5L V5.1 provides support for Veritas Volume Manager V3.2 and Veritas file system (VxFS) V3.4.
This AIX client supports the VxFS file system for incremental, selective, filelist backup/archive
and restore/retrieve processing, including Access Control Lists (ACLs). Also, image backup and
restore functions are supported for volumes created using Veritas Volume Manager.

Backups can now be done through a firewall without any backup-archive client-initiated sessions.
Scheduled backups can be implemented by providing client contact information at the server. There
is no longer a need for opening any ports through the firewall for scheduled backups. The
specification of which clients can initiate sessions with the server can be controlled at the
server. (This function is not supported for the MAC OS X client.)

Tivoli Storage Manager client end-user GUI update

The end-user GUI is enhanced to provide improved usability and to make it easier to navigate through
the client task.

Backup-restore on VMware ESX Server Virtual Machines

Tivoli Storage Manager supported clients can be used on VMware virtual machines. This support is
available for Tivoli Storage Manager backup-archive clients and Tivoli Storage Manager Data
Protection component clients that run on and are supported on the systems that are virtual machines
on VMware and connect via TCP/IP to a Tivoli Storage Manager server that is not running on VMware.
Tivoli Storage Manager client support is the same as that provided for systems on native machines.
VMware unique problems will be reported to VMware.

Backup of the VMware server console and the .dsk files that it uses are not supported at this time,
nor is the use of the Tivoli Storage Manager server, Storage Agent, or client backupsets on
removable media supported on VMware.

The warehouse pack is an IBM Tivoli Data Warehouse application that extracts data from IBM Tivoli
Storage Manager servers enabling IBM Tivoli Storage Manager administrators to monitor the health of
their IBM Tivoli Storage Management installations and to analyze how usage changes over time. When
used in conjunction with IBM Tivoli Service Level Advisor, the historical data extracted by the
IBM Tivoli Storage Management Warehouse Enablement Pack may be used to establish and monitor service
level agreements between IBM Tivoli Storage Management administrators and their customers.

The function, previously provided for Tivoli Storage Manager using Tivoli Decision Support to do
historical reporting and analysis, will be replaced by IBM Tivoli Storage Warehouse Enablement Pack
including Tivoli Data Warehouse 1.2 and other Tivoli Storage functions.

The IBM Tivoli Storage Manager Warehouse Enablement Pack will be available for downloading from the
following Web site on September 26, 2003:

Accessibility by People with Disabilities

For software offerings:

The IBM Tivoli Storage Management product family, including the Tivoli Data Protection solution
products, has been reviewed for Accessibility Readiness, and an IBM accessibility checklist has been
completed.

IBM Tivoli Storage Manager's Capabilities

Backup-Restore

Comprehensive data protection starts with data backups. Backups are a copy of your active online
data stored on offline storage. Should an online storage device fail, a data error occur, or
someone accidentally delete a file, the offline copy of that data can be copied back to online
storage restored. IBM Tivoli Storage Manager is famous for its extremely efficient backup methods.
IBM Tivoli Storage Manager uses multiple techniques to reduce data transfer sizes to the minimum
possible. These techniques reduce the total time required for both data backups and, more
importantly, data restores.

Disaster Preparation and Recovery

Comprehensive data protection also involves disaster preparation and recovery. Local copies of data
will protect against discrete failures or errors in equipment, storage, or people. But disasters
tend to happen to entire facilities, not just a portion of the equipment inside those facilities.
IBM Tivoli Storage Manager will prepare an additional copy of your active data for safekeeping at an
off-site location to provide that extra protection against disasters. Should a disaster strike and
destroy your online storage and computers, the off-site copy of your active data can be restored to
new computers to get your business up and running quickly.

Archive-Retrieve

IBM Tivoli Storage Manager goes beyond just data backups to include data archiving. Until online
storage is as inexpensive as offline storage, archiving inactive data is an effective way to reduce
your online storage costs. The cost of storing a gigabyte of data on online storage is typically
much more expensive than the same gigabyte on offline storage. Some percentage of your data is
inactive  it hasn't been accessed in weeks, if not months. Does that inactive data need to
remain on expensive online storage? IBM Tivoli Storage Manager will move that inactive data to
offline storage freeing up online disk space for more important active data. Should you find that
the inactive data you archived must be used again, IBM Tivoli Storage Manager will retrieve that
data for you.

HSM

IBM Tivoli Storage Manager also includes a more automated version of archive called Hierarchical
Storage Management or HSM. Like archiving, HSM removes data from online storage and puts it on less
expensive offline storage. But unlike archive, HSM leaves a data-stub on online storage that shows
the name of the removed file. With this stub, you can easily access the offline data albeit much
more slowly than if it were online. IBM Tivoli Storage Manager's HSM capabilities are automated.
IBM Tivoli Storage Manager will watch online data files to see how often they are used. If not
opened for an administrator-specified length of time, they will be removed to offline storage
leaving only the data-stub behind. For many businesses with huge amounts of data, but not all of it
needed online all the time, HSM is perhaps the best way to save on storage costs.

24 x 365 Application Protection

Some of todays most business-critical application programs must remain on and active 24 hours a day
for 365 days a year. Fortunately, the manufacturers of some of these important programs understand
the need for data protection. Some applications have a built-in capability to control external data
protection applications. By directly controlling the time and method by which a data transfer to
offline storage occurs, the application can continue operating with little or no interruption.

IBM Tivoli Storage Manager's Advantages

Management

IBM Tivoli Storage Manager is a client-server application. One IBM Tivoli Storage Manager server
handles hundreds of IBM Tivoli Storage Manager clients. IBM Tivoli Storage Manager's administration
control is extremely flexible via a hierarchy of administrators, each designated with different
management authority levels and specific domains defining user groups or applications. Multiple
administrators can manage IBM Tivoli Storage Manager simultaneously with full data integrity.
Multiple IBM Tivoli Storage Manager servers can be controlled from any IBM Tivoli Storage Manager
server or via a Web interface from any computer. Data restore requests can be initiated and
controlled from the IBM Tivoli Storage Manager client, greatly reducing workload for the
administrator. The heart of the IBM Tivoli Storage Manager server is an integrated relational
database. This database catalogs each data transfer backup, archive, HSM, and so on, and the
complete set of data for every IBM Tivoli Storage Manager client. If you tell IBM Tivoli Storage
Manager to do data backups every day, the database allows the restore of data from every day in the
past, for as far back as you specify. Like a time machine, IBM Tivoli Storage Manager lets you go
back in time to previous versions of your data files. You specify the frequency of backups, where
the copied data is held (magnetic disk storage pool, optical disk, data tape), how long it is held
there until migrating the next storage type, and how long each version is kept before it is erased,
and the space it used is made available for new data copies. You also specify how often data tapes
should be tested for data integrity, what percent of empty should a tape be before its data is
consolidated to another tape (freeing complete tapes for reuse), and how quickly should data from
single users be migrated from multiple tapes to a single tape to speed data restores.

Automation

All the management capabilities of IBM Tivoli Storage Manager can be automated. Automation control
is via an extremely granular policy engine. This engine can be configured down to the individual
file level to cover the who, what, where, when, and how of data transfers. Who has access to this
file? What data should be transferred? Where should it be transferred to? When should IBM Tivoli
Storage Manager check to see if the file has changed and must be transferred again? How should the
transfer occur? With IBM Tivoli Storage Manager's policy-based automation engine configured and
enabled, IBM Tivoli Storage Manager really is a set-it and forget-it application. IBM Tivoli
Storage Manager reports what it has done and alerts you to anything out of the ordinary.

Support

The best automation and management features for data protection mean little if they won't work with
the computers you have. IBM Tivoli Storage Manager's client software supports seventeen different
operating systems. IBM Tivoli Storage Manager's server software runs on eight operating systems.
Platforms vary from laptop computers all the way up to mainframe computers. Any supported server
can work with any supported client all cross-platform: Solaris with Windows, AIX with Solaris,
OS/390® with HP-UX, and any combination of these. IBM Tivoli Storage Manager supports more than
400 offline storage devices including optical disk and tape. To make sure your backups and restores
can happen as efficiently as possible, IBM Tivoli Storage Manager also supports multiple network
types  dial-up, the Internet, WAN, and LAN are each maximized for the data bandwidth they are
capable of. IBM Tivoli Storage Manager is also an open product. Its Application Programming
Interface (API) is available to anyone through the Tivoli Ready program.

Transfer

Even with the largest data pipes connecting servers and clients, IBM Tivoli Storage Manager
minimizes the amount of data going over those pipes. Because of IBM Tivoli Storage Manager's
integrated relational database, IBM Tivoli Storage Manager is smart. Smart enough to know that if a
file hasn't changed, it doesn't need to be backed up again  ever. Smart enough to know that if
only a few bytes of a file have changed, only those bytes must be backed up again. For those data
transfers that include many bytes, IBM Tivoli Storage Manager is optimized for disk-to-disk
transfers. Instead of transferring data from the disk of a client computer, over the network,
directly to a tape, IBM Tivoli Storage Manager will instead make the first transfer to a disk
storage pool. After an administrator-specified length of time (hours, days, or weeks) the data on
that storage pool is migrated to other, less-expensive, offline storage devices. This technique
allows more data to be moved faster, reducing the total time of all data transfers both from and to
clients. At the other end of the bandwidth spectrum, if a dial-up or Internet connection is
dropped, IBM Tivoli Storage Manager is smart enough to pick up where it left off. Instead of
starting a transfer all over again when the connection is restored, IBM Tivoli Storage Manager
continues from where it previously ended.

IBM's Tivoli Storage Manager helps protect your data, and IBM's service and support organization is
a resource to help you get the most from IBM Tivoli Storage Manager. Recognized as one of the best
service and support organizations in the world, IBM has been supporting IBM Tivoli Storage Manager
around the globe since 1999, and its previous versions called ADSM for more than a decade. Tens of
thousands of organizations are using IBM Tivoli Storage Manager today with well more than a million
computers protected. IBM Tivoli Storage Manager is a comprehensive data protection application.

The current
minimum
disk space requirement for
installing
a UNIX®-based IBM Tivoli Storage Manager backup-archive client is
approximately 25 MB, with an additional 5 MB required for the API.

The current
minimum
disk space requirement for
installing
a desktop IBM Tivoli Storage Manager backup-archive client will vary up
to 30 MB, with an additional 5 MB required for the API.

The
minimum
memory requirement for
running
the backup-archive clients ranges from 1 MB up to 20 MB. This does not
include the installed backup-archive client package, nor any of the
individual options that may be associated with a given client, including
the API, GUI, and driver options you may have selected at installation.

All of the communication protocols supported for each server and client
are included below. The actual communication protocols that can be used
for any particular server/client combination are limited to those
protocols supported by both server and client.

These server requirements and client requirements may be modified as a
result of product maintenance and client modifications.

For the most current and specific server, or client requirements and
installation instructions, be sure to review the product
README
file instructions that accompany the products being installed.

For the most current server or client versions supported, and related
information, see the Tivoli Web site:

A TSO client is provided as an administrative client with IBM Tivoli Storage Manager for OS/390 and
z/OS. It is intended for execution under the TSO environment and requires the following hardware
and software:

Note:
The IBM Tivoli Storage Manager client for Linux zSeries or S/390 client was only certified on the
SuSE distribution. If other vendors are used, the operating system requirements have to be
validated.

Communication Protocol:

TCP/IP, which comes standard with Linux

Client Capabilities (initially at V4.2.0.12 functional level):

Administrative Client CLI

Backup-Archive CLI

Backup-Archive Web Client Interface

IBM Tivoli Storage Manager API

Additional client capabilities requirements (over and above the system requirements stated above for
the backup-archive client):

IBM Tivoli Storage Manager API

An additional 5 MB of disk space

Novell NetWare Backup-Archive Client

A Novell NetWare backup-archive client requires the following hardware and software:

Machine  A personal computer or workstation running as a NetWare file server

Minimum memory and space requirement to run:

RAM  1 MB for each 8,000 files per volume

Disk space  see the product README file

Operating system  Novell NetWare 5.1 (with current support patches from Novell) or Novell
NetWare 6

One of the following communication protocols:

TCP/IP, which comes standard with Novell NetWare

Client Capabilities:

Backup-Archive CLI

Backup-Archive Web Client Interface

Tivoli Storage Manager API

Additional client capabilities requirements (over and above the system requirements stated above for
the backup-archive client):

Tivoli Storage Manager API

Additional disk space  see the product README file

OS/390 and z/OS UNIX System Services Backup-Archive Client

A IBM Tivoli Storage Manager OS/390 and z/OS UNIX System Services client requires the following
hardware and software:

Machine  Any System/390® or zSeries architecture CPU

Minimum disk space requirement to run  see the README file

Operating System  one of the following:

OS/390 V2R10 with SMP/E

z/OS V1R1, z/OS V1R2, z/OS V1R3, or V1R4

Communication protocol:

IBM TCP/IP

Restrictions  IBM Tivoli Storage Manager server functions not included in this client:

SQLDB: Certain SQL select statements, using path for the files backed up by an OS/390 UNIX System
Services client, might not work properly.

Server command "query content"

Cross client restore.

Client Capabilities:

Administrative Client CLI

Backup-Archive CLI

Backup-Archive Web Client Interface

IBM Tivoli Storage Manager API

Additional client capabilities requirements (over and above the system requirements stated above for
the backup-archive client):

IBM Tivoli Storage Manager API

See the README.API file

OS/400® API Client

A Tivoli Storage Manager OS/400 API client requires the following hardware and software:

Machine  Any AS/400® or
iSeries which supports the operating system

Minimum memory and space requirement to run:

RAM  64 MB

Disk space  5 MB

Operating system

OS/400 V5R1 or V5R2

Client Capabilities

Tivoli Storage Manager API

SGI IRIX UNIX Backup-Archive Client

A SGI IRIX UNIX backup-archive client requires the following hardware and software:

Note:
The communication protocols that are supported by the Tivoli Storage Manager API, shipped with the
product, and the Tivoli Storage Manager server, will be the ones supported for Tivoli Storage
Manager for Mail.

Planning Information

Installability

For the OS/390 and z/OS servers, the Tivoli Storage Manager database is not automatically
upgraded. The Tivoli Storage Manager administrator must explicitly initiate the database upgrade
utility, using the
UPGRADEDB
parameter, after the Tivoli Storage Manager server product has been installed. After the database
has been upgraded, a previous version of the server product cannot be used to access the database.

As a normal precaution, it is recommended that a full database backup be performed before installing
the V5.2 code, as well as after completing the installation. See the
Quick Start
manual for more detailed information.

The V5.2 Macintosh client now has Unicode support. Once a Macintosh filesystem has been converted
to Unicode, or backed up as Unicode by a V5.2 Macintosh client to a V4.2, or later IBM Tivoli
Storage Manager server, those files cannot be restored by any lower-level client.

As part of a migration plan from IBM Tivoli Storage Manager V5.1 to IBM Tivoli Storage Manager V5.2,
IBM Tivoli Storage Manager clients and servers may be upgraded at different times. To help avoid
disruption of your backup and archive activities during the migration, note the following:

Data that has been backed up from a IBM Tivoli Storage Manager V5.2 client to any IBM Tivoli Storage
Manager server can be restored using a IBM Tivoli Storage Manager V5.1 client, except for Unicode
file systems backed up by the V5.2 Macintosh client.

Data that has been backed up from a IBM Tivoli Storage Manager V5.1 client to any IBM Tivoli Storage
Manager server can be restored using an IBM Tivoli Storage Manager V5.2 client.

Future releases of Tivoli Storage Manager will not include support for
the Motif GUI. The new Java GUI will replace the Motif GUI and will
include all Motif GUI features. This information represents IBM's
current intentions, goals, and objectives, and is subject to change or
withdrawal without additional or prior notice.

To help minimize server performance impact with use of the Unicode option
on Windows clients operating with V5.2 servers, follow the recommended
migration techniques found in the Administrator's Guide for the V5.2
server platform.

Packaging

IBM Tivoli Storage Manager, S/390 Edition will ship the following
basic materials with each order:

One 3480 or 4-mm tape per server, containing the machine-readable code
for z/OS and OS/390 server platforms

Security, Auditability, and Control

This program uses the security and auditability features of the operating system software. The
customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.

Ordering Information

New Licensees:
Orders for new licenses can be placed now.

Registered customers can access IBMLink for ordering information and charges.

Basic License:
To order a basic license, specify the program number and feature number 9001 for asset
registration. Specify feature number for a monthly license charge (MLC) from the table below.
Also, specify the feature number for the desired distribution media.

The Space Manager function is included as part of the Base Charge Basic License.

2

The Open Systems feature enables support for the OS/390 UNIX System Services client and
AFS/Distributed File Service (DFS) on the AIX client. A license is required for each OS/390 or z/OS
server where the Open Systems server function resides.

Entry Support License (ESL):
To order an ESL license, specify the program number, feature number 9001 for asset
registration, and the applicable ESL OTC feature number. Also specify the feature number of the
desired distribution medium.

ESL machines can be determined by referring to the IBM Entry End User/390 Attachment (Z125-4379).

Single Version Charging:
To elect single version charging, the customer must notify and identify to IBM the prior
program and replacement program, and the designated machine on which the programs are operating.

Customization Options:
Select the appropriate feature numbers to customize your order to specify the delivery options
desired. These features can be specific on the initial or MES orders.

Example: If publications are not desired for the initial order, specify feature number 3470 to ship
media only. For future updates, specify feature number 3480 to ship media updates only. If, in the
future, publication updates are required, order an MES to remove feature number 3480; then, the
publications will ship with the next release of the program.

Unlicensed Documentation:
The following publications can be ordered from the IBM Publications Center after
July 11, 2003:

The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items.
Extensive search facilities are provided, as well as payment options via
credit card. Furthermore, a large number of publications are available
online in various file formats, which can currently be downloaded free of
charge.

Displayable Softcopy Publications:
English versions of the IBM Tivoli Storage Manager manuals are
offered in displayable softcopy form. All unlicensed manuals are
included. The files are shipped on CD-ROM.

These displayable manuals can be used with the Adobe Acrobat Reader, or
an HTML browser in any of the supported environments.

Subsequent updates (technical newsletters or revisions between releases)
to the publications shipped with the product will be distributed to the
user of record for as long as a license for this software remains in
effect. A separate publication order or subscription is not needed.

Terms and Conditions

The terms for IBM Tivoli Storage Manager, S/390 Edition and IBM Tivoli Storage Manager for Mail, as
previously announced in Software Announcement
202-109
, dated May 7, 2002, licensed under the IBM Customer Agreement, are unaffected by this
announcement.

IBM Operational Support Services  Support Line:
Yes

Other Support:
System/390

IBM Electronic Services

IBM Global Services has transformed its delivery of hardware and software support services to put
you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution
that provides you with an exclusive, no-additional-charge enhancement to the service and support on
the IBM eServer. You should benefit from greater system availability because of faster problem
resolution and pre-emptive monitoring. IBM Electronic Services comprises two separate but
complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent.

IBM Electronic Services news page provides you with a single Internet entry point that replaces the
multiple entry points traditionally used by customers to access IBM Internet services and support.
By using the news page, it enables you to gain easier access to IBM resources for assistance in
resolving technical problems.

The IBM Electronic Service Agent is a no-additional charge software that resides on your IBM eServer
system that is designed to proactively monitor events and transmit system inventory information to
IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system
inventory, hardware error logs, and performance information. If the server is under a current IBM
maintenance service agreement or within the IBM Warranty period, the Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide
proactive service that maintains higher system availability and performance. In addition,
information collected through the Service Agent will be made available to IBM service support
representatives when they are helping answer your questions or diagnosing problems.

Prices

The prices provided in this announcement are suggested retail prices for
the U.S. only and are provided for your information only. Dealer prices
may vary, and prices may also vary by country. Prices are subject to
change without notice. For additional information and current prices,
contact your local IBM representative.

Prices are unaffected by this announcement but are included here for
informational purposes only.

Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in
acquiring IT solutions. Our offerings include financing for IT acquisition, including hardware,
software and services, both from IBM and other manufacturers or vendors. Offerings (for all
customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by
country. Contact your local IBM Global Financing organization or visit the Web site at:

The Americas Call Centers, our national direct marketing organization,
can add your name to the mailing list for catalogs of IBM products.

Note:
Shipments will begin after the planned availability date.

Trademarks

z/OS, zSeries, pSeries, DFS, iSeries, IBMLink, IBM eServer, and
Electronic Service Agent are trademarks of International Business
Machines Corporation in the United States or other countries or both.

S/390, OS/390, Language Environment, VTAM, AIX, RS/6000, AFS, Multiprise,
System/390, OS/400, AS/400, and Systempac are registered trademarks of
International Business Machines Corporation in the United States or other
countries or both.

Pentium and Intel are registered trademarks of Intel Corporation.

Windows and Windows NT are registered trademarks of Microsoft
Corporation.

Java is a trademark of Sun Microsystems, Inc.

UNIX is a registered trademark of the Open Company in the United States
and other countries.

Tivoli is a registered trademark of International Business Machines
Corporation or Tivoli Systems Inc. in the United States or other
countries or both.

Domino is a trademark of Lotus Development Corporation and/or IBM
Corporation.

Lotus is a registered trademark of Lotus Development Corporation and/or
IBM Corporation.

Other company, product, and service names may be trademarks or service
marks of others.