If it doesn't then the issue is outside of the OS. Try the device in another port (Most desktops have USB ports on both the front and the rear of the PC. Make sure to test both the front and the back Ports.) If that resolves the issue then contact your support about an issue with a particular port to take the issue further.

The first software troubleshooting step is usually to rule the Operating System (OS) out of the issue. We need to do this if the fault stays with the system, regardless of the port the device is plugged to or if you have been unable to test with known good parts. I'll also give some intermediate steps you can try to recover from any issues, but you will need to decide if it's quicker and easier for you to rule out the OS or go through the intermediate steps.

If the fault is seen when booting from the live CD or from a known good working Hard Drive, then contact your support to take this further.

The fault isn't seen on the live CD or works fine with a known good working Hard Drive installed. Proceed with the guide to restore or reinstall your OS.

If the troubleshooting points to your OS and you have the time to troubleshoot the Software further, you can try these steps before restoring or reinstalling your OS.

If you are experiencing input device issues there are several steps you can try before the last resort of a OS reinstall. The first step would be to try a system restore. I've listed guides below for each OS possible. Please take the system back to a date before the input issues started. Does this resolve your issue?

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