Hotels continue to test the waters of flexible checkout practices that allow guests to extend their stay beyond the mid-day standard. Two years ago, Starwood Hotels made 24-hour checkout a perk for rewards members with at least 75 stays in ...

When it comes to guests’ personal items, it can be confusing for room attendants to decipher what’s off limits. Here’s a list of do’s and don’ts when servicing stayover rooms: DO TOUCH Trash. Empty all trash cans and recycle bins. ...

The Great Brand Bubble of 2007 saw the announcement of roughly 36 new hotel brands. Then came the Great Recession and the bursting of that bubble. For hoteliers, being part of these new brands usually meant being part of large ...

The JHouse, a boutique redo of an old Howard Johnson hotel in Greenwich, Conn., had a rocky beginning. That’s not to say the May 2012 opening was a flop—in fact, it was a huge success. Patrons flocked to the hotel’s ...

Like death and taxes, hotel competition is inevitable, especially when it comes to properties that are doing well. No matter how difficult a market is to enter, there always seems to be someone out there looking to jump in. And ...

Words of Wisdom

"Find leadership that will push you to be as good and as strong as you want to be in the space you want to be in and help you set and manage those goals."

-Michelle Russo, President of HotelAVE

Digital Edition

IN THIS ISSUE:
- Selling the Experience: How smart designs and lively social scenes attract the next generation
- Three rules of renovation: High-impact upgrades for your hotel
- Smart strategies for saving water and energy