Payments/Postage/Security/Returns/Refunds

SSL Certificate (https://www.canix.co.uk)

Transfer of any sensitive date (credit card details, passwords, name, address, email, telephone, entry details and account information) is encrypted. When sensitive data is submitted your browser should show a padlock with an https url.

We do not have access to your credit card details or passwords.

Postage

Items are sent out using Royal Mail. Most kit uses the RM Special Delivery service which includes tracking and insurance should items go missing. If you would like the cheaper service with no tracking/insurance please contact us.

Do I need a PayPal Account?

No, you do not need or have to set-up a PayPal account to make a payment.

Is PayPal safe to use?

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with CaniX UK. Once your payment is complete, you will be emailed a receipt for your transaction.

Returns and Refunds

We accept returns if, for whatever reason, you wish to return an item purchased on this site. Once received, if the item is unused, in the same condition it was sent to you and can be sold 'as new' - we will refund your purchase in full (less the cost of the original postage and packing).

We do not refund event entries (and related services), memberships or gift vouchers. Our cancelation policy can be found HERE.