UX EXPERT

Michael Heraghty

User experience consultant / designer based in Dublin.

Michael did an excellent job, providing us with lots of extremely useful insights into our own product.
His reports were clean and concise. His recommendations made their way into the product immediately, and we were able to notice improvements right away.

Error handling is too often an overlooked aspect of UX design. Removing the pain from error experiences is critical because if a user encounters an error, they are probably already frustrated.

Error messages expose the interface. A well-designed interface becomes invisible; the user is not thinking about the interface but about her tasks. So errors are where the interface manifests — where users actively think about the experience.