Do you need to temporarily disconnect your power supply? We will disconnect your power supply from Toronto Hydro’s system, and isolate it from our electrical sources for a short period of time.

Please be advised only an authorized Toronto Hydro employee or a qualified Toronto Hydro contractor working on behalf of Toronto Hydro can disconnect or reconnect services. This includes any disconnection at the meter. Toronto Hydro must be contacted to arrange for any disconnection or reconnection prior to commencement of customer work.

Contractor and/or agent contact information (if one is working on your behalf)

Address of the property requiring service, including postal code

Service and request details including preferred date for temporary disconnections/reconnections

Step 2: Toronto Hydro Site Visit

Within five business days of submitting your request, a Toronto Hydro representative will contact you to review the details, schedule a site visit, if required and book a tentative appointment. You’ll also be sent a Temporary Service Disconnection form, which will need to be signed by the account holder

Following this, our representative will provide you or your agent/contractor with instructions and payment details

Step 3: Preparing for a Temporary Service Disconnect

Payment must be submitted in full to Toronto Hydro before the appointment can be confirmed

Payments are accepted by cheque only at 500 Commissioners Street, and must include a copy of the Toronto Hydro job quotation. (Miscellaneous Accounts Receivable Department) from 8 a.m. – 4 p.m. weekdays, or at the drop off box after hours

Once payment and signed Temporary Service Disconnection form is received, a Toronto Hydro representative will contact you to confirm your temporary same day service disconnections/reconnection

You must contact the Electrical Safety Authority (ESA) at 1.877.372.7233 to schedule a safety inspection for the day of your appointment. (Please note: an ESA inspection is required for any home improvements that involve modifications to your electrical service, as well as installation of siding and stucco)

Step 4: Temporary Disconnect/Reconnect of Power

Please note that if ESA inspection is required, Toronto Hydro WILL NOT reconnect your service without having your ESA Connection Authorization presented to the onsite crew. The ESA Connection Authorization must be presented either in the form of 8.5" x 11" paper form that clearly indicates that it is the Connection Authorization, or in the form of the black and orange ESA Connection Authorization card that is issued on site by the ESA Inspector. Toronto Hydro will not re-energize your service based upon the permit number alone.