This case study was originally published as a Corporate Spotlight in the March/April 2016 issue of APICS magazine. The article, written by Managing Editor Elizabeth Rennie, can be found under the title “Emphasis on Talent.”

Carlisle Interconnect Technologies (CIT) is a St. Augustine, Florida-based designer and manufacturer of high-performance wire and cable, including optical fiber. Medical, satellite communication, military and defense, industrial, and test and measurement industries use its products. The company also specializes in harsh- environment interconnect contacts, connectors, cable assemblies, installation kits, racks, and shelf assemblies.

A few years ago, the supply chain team at CIT faced rapid growth through acquisition, organic expansion, and the implementation of a new enterprise resources planning system intended to standardize business systems across CIT plants. At the time, supply chain activity was conducted at the local level, with limited training for supply chain associates. Decision makers knew that an improved strategic focus was necessary— specifically one that would center on development programs, enriching and retaining associates, and attracting new talent to the organization.

“Developing the skills and capabilities of your company’s supply chain associates is critical to your future success,” says Steven Morgan, CPIM, CSCP, director of CIT supply chain operations. “We wanted to make our associates better in order to help drive our business to be better.”

CIT’s journey began with six sigma define, measure, analyze, improve, control (DMAIC) and plan-do-check-act (PDCA). Then, lean tools were employed to assess the situation; identify needs; and advance, track, and sustain the growth of supply chain employees. The company encouraged staff to take advantage of APICS resources.