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This position establishes positive relationships with a diverse tenant population including people who are at risk of homelessness, fleeing abuse, or challenged with medical, mental health or addictions issues. The TSW helps tenants overcome the various challenges that arise when living in a social housing environment. The position facilitates the development of personal support networks by utilizing supports within communities, family members, peer support initiatives, and self-help groups.

KEY DUTIES AND RESPONSIBILITIES

Adheres to the policies and standards of Options Community Services Society (OCS), as established in policy and program manuals, Health & Safety Guidelines, job descriptions, written memos, and verbal agreements.

Tenant Relations and Support:

Work with families and individuals, as a member of a multi-disciplinary team, to promote a supportive community environment on each site;

Provide crisis intervention, information and assistance to help tenants meet their obligations and to facilitate access or follow through with available site and community resources.

Encourage the tenants to use available social, occupational, spiritual, financial, intellectual, residential, recreational and educational resources to reach their goals, ensuring services are culturally relevant to the individual tenant.

Knowledge of the integrated concurrent disorders recovery model for working with chronically homeless individuals;

Preserve a high degree of professionalism in tenant relations, particularly with regard to confidentiality and the privacy and respect owed to individuals and families residing in Ted Kuhn

Information/Issues Management:

Document substantive interactions with tenants as required for referral purposes and continuity of service delivery;

Implement client-centred service plans

Input data into OCS designated database systems to accurately outline updates, and current statuses of case management, and substantive interactions with tenants, and support agencies;

Participate and provide input to proposed Options policies, programs and courses of action.

General:

Work with site and management staff to problem-solve property management issues;

Participate in co-coordinating activities with and for tenants in conjunction with community development staff and community agencies;

Participate in regular multidisciplinary team meetings;

Collaborate with other Options staff when addressing issues related to tenants or the community;

Follow written and verbal directives from the immediate supervisor, executive director or designate.

QUALIFICATIONS

Education, Training, and Experience

Certificate in Community Social Service Worker Program, or Community Mental Health Worker or in a related discipline; Or College diploma in a relevant discipline. An equivalent combination of education and experience acceptable to the employer may be considered.

2 years direct support or educational experience with individuals or families with multiple barriers to successful housing; Or minimum 3 years directly related work experience.

Lived experience that facilitates greater degrees of understandings of challenges facing highly marginalized individuals will be considered an asset.

Job Skills and Abilities

Ability to apply a high degree of discretion in establishing supportive, trusting relationships with tenants while respecting the role and obligations of property management staff according to the Residential Tenancy Act;

A basic understanding of Options Community Services Society and social housing programs, and their role in the social service system;

Knowledge of the Residential Tenancy Act and applicable Health and Safety regulations;

Excellent oral and written communication skills;

Strong time management skills;

Proficiency in basic computer skills and software such as Microsoft Office.

Demonstrated ability to work with a diverse client base and with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, and/or addiction issues, and/or those who may be living with HIV/AIDS or other life-limiting of life-threatening conditions.

Knowledge of the bio-psychosocial addictions model, including stages of change and harm reduction.

Crisis Line experience an asset.

How to Apply:
Please mention you saw this posting on WorkInNonProfits.ca.
**Please include a cover letter clearly indicating the posting number [#A21088] and outlining your qualifications and related experience for the position.

NOTE: Options Community Services Society is an equal opportunity employer committed to hiring a diverse workforce. Applicants not selected for an interview will not necessarily be notified. An eligibility list will be maintained for up to 6 months.

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