MYS CTSM PG Customer Service Senoior Manager

Reporting to Penang CitiService CSSC Head, this position will directly manage the Offline/Email Customer Service and Cash Investigations under Penang CSC as part of Client Services under TTS Client Operations

This position will manage more than 50 FTEs supporting multiple countries in the region

Play a pivotal role in key regional initiatives like Digitization, RPA, Migrations, Enquiry (MTP) Reduction etc. to ensure we meet all the Must Win Battles for the region

Ability to partner with country service teams and Business/coverage partners at senior levels to ensure seamless end-to-end processing and customer satisfaction

Lead regional level projects to enhance client experience and service delivery

Responsible for People/resource management and allocation of work within the team

Provides direction to staff including distributing work, providing guidance and resolving problems within the unit supervised

Actively engage with Technology to discuss and prioritize technology support for Service