As the adage says, you can catch more flies with honey than with vinegar. Merens suggests that we use a little more honey when tackling conflict management.

Credit tobinelliot.wordpress.com

Listen

Listening...

/

11:47

Lake Effect's Bonnie North speaks with Ben Merens.

We all have examples of when conflict resolution goes wrong, we yell at the customer service representative at the credit card company, or the cashier snaps at you for bringing 12 items into the "10 items or fewer" checkout lane.

But we know, or we should know, that unpleasant conflict can be handled more adeptly. A former Milwaukee radio host is adapting a conflict resolution model for law enforcement to help people in other fields better manage these situations.