We arrived in Tashkent this morning and indeed you need to exchange the e-ticket for a train ticket. You need to head to the Kasse (ie Cash) office to the left of the station, and if you go to counter number 6, it's a very efficient exchange. Need to bring ID (thought she didn't check it). Thank you again for the advice!

For Urgench-Bukhara, you need to pick up a paper ticket at the station. For Bukhara-Samarkand, the train has electronic registration (электронной регистрации), which means a print-out is sufficient for boarding.

I bought e-tickets for Sharq trains online on the Uzbek Railways site, but I don't need them anymore. Does anyone know how to have them refunded? Is that possible online? (I have not found this option on their website). Or do I have to go to a ticket office to have them refunded? Maybe send them an e-mail?

I booked two tickets, from Bukhara to Samarkand and from Samarkand to Bukhara. I paid and it seemed to be a successful payment but then I received nor e-ticket neither any email from the website. On "My Order" section of the website it is written:

""By pressing the "Electronic registration" or "Cancel electronic registration" I confirm that I familiar with the rules of making or cancelling the electronic registration.""

But the problem is that I couldn't find "Electronic registration" any where on the web page.

hamidianali wrote:I booked two tickets, from Bukhara to Samarkand and from Samarkand to Bukhara. I paid and it seemed to be a successful payment but then I received nor e-ticket neither any email from the website. On "My Order" section of the website it is written:

""By pressing the "Electronic registration" or "Cancel electronic registration" I confirm that I familiar with the rules of making or cancelling the electronic registration.""

But the problem is that I couldn't find "Electronic registration" any where on the web page.

hamidianali wrote:I booked two tickets, from Bukhara to Samarkand and from Samarkand to Bukhara. I paid and it seemed to be a successful payment but then I received nor e-ticket neither any email from the website. On "My Order" section of the website it is written:

""By pressing the "Electronic registration" or "Cancel electronic registration" I confirm that I familiar with the rules of making or cancelling the electronic registration.""

But the problem is that I couldn't find "Electronic registration" any where on the web page.

I have the same problem. where you able to solve it?

Hi! Just booked 2 tickets and got exactly the same issue. I don't have any proof that I did indeed purchased the ticket. Don't know what to do. Did you manage to find a solution?