Microsoft Dynamics CRM

Each week, we like to try and bring you 5 topics from across the spectrum relating to CRM news from various news and blog sites. This week we have found our top 5 topics with links to the relevant sites
1.CRM software industry grew significantly in 2013
According to recent analysis by Gartner, the customer relationship management (CRM) software industry grew by about 14 per cent globally last year, and the numbers for 2014 are looking very positive.
The Gartner report, called "Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013", indicates that there was a very strong demand for SaaS, or software as a service, a category that includes CRM software.&nbsp... [More]

“eMap 1.2 is the first release with the integrated data service giving access to over 60 million
business records, and completes a milestone that has been in the plan for some time” stated
Sales and Marketing Director, Alistair Dickinson
Isle of Wight, UK 22nd July 2014
MyCRM, the Isle of Wight-based solution provider and software development company, has today announced
the next GA (General Availability) release of eMap using Microsoft® Bing Maps for Microsoft® Dynamics
CRM. Effective immediately, the latest solution can be downloaded as a trial from the MyCRM Download Centre: http://downloads.mycrmgroup.com/eMap2013.aspx.
Existing eMap customers receive... [More]

Technology has brought business a long way in the last few years, but there is no doubt that it will forever be the age of the customer. This means that engagement between employees and customers is more critical than ever.
In most cases, engaged customers are typically better brand advocates, more loyal, and spend more money with that business. Therefore, it is important for businesses to have a clear understanding of the foundation of customer engagement in terms of how to attract and influence them.
Here are some secrets to engaging the customer that every business owner should know.
Trust and transparency
Even though this is business, there is an emotional component to customer engag... [More]

See how car deals improve customer relationships with CRM.
No matter what business sector your organisation is in, it helps to understand that keeping existing customers is a lot more profitable than attracting new ones. Customers may well out grow your service but it is paramount you deliver the best experience while you can.
Customer relationship management (CRM) helps businesses take control of their interactions with both future and current customers. A CRM system is a multi-faceted one that uses technology to automate, organise, analyse, and synchronise customer data for sales, marketing, technical support, and customer service purposes.
CRM is essential to modern car dealers,... [More]

Every year, Software Advice talks with thousands of professionals looking for the right sales force automation (SFA) software for their company." This provides us with unparalleled insight into the needs of SFA software buyers across a wide range of industries.
Software Advice BuyerView: Sales Force Automation Report from Software Advice
About MyCRM
Here at my CRM we offer our customers http://www.mycrmgroup.com/customers.aspx the best solutions to help them drive business forward and gain real benefits from implementing Microsoft Dynamics CRM.
We are in our 5th year of trading as a business and have seen incremental growth year on ye... [More]

Following on from my latest post I have found a number of other news articles that grabbed my interest so in the second of our round new offering you can find 4 of the more topical CRM pieces.
1. Fostering an effective CRM solution
CRM systems remain an excellent way to help improve the effectiveness of any company's customer service operations. There are several challenges involved in ensuring that it works as planned, however, and these are some of the most vital:
Awareness
Too many companies invest in a quality CRM system without actually being sure what the investment is for. Unfortunately, if the company is unsure what the product is meant to do, there ... [More]

It has been a very busy week this week at MyCRM with a number of great new opportunities and a lot of product design meeting for new enhanced marketing packs and product solutions. We have also nearly launched our all new CRM 2013 hosted offering and are looking at new Data Centres in the USA and Australia.
As usual I have been search though all the latest articles that help keep me informed of what is happening in the world of CRM and business and below are a selection of 4 of those that I found to be most interesting.
You can read more as the associated links:-
CRM continues to integrate with cloud technology
In today's world, technology continually evolves in order to ta... [More]

In a recent survey carried out by Experian Data Quality, it was revealed that in 87 per cent of the companies contacted email marketing campaigns remained the most popular option.
"Email is still a hugely important channel when it comes to marketing," noted Beatriz Santin, Experian Data Quality’s senior director of marketing, adding: "Though email marketing has had to adapt to changes within the channel and the growth of other channels such as mobile, it remains one of the best ways to reach customers and marketers are continuing to rely on this evolving yet effective method.”
Nurturing customer relationships is essential, especially in smaller businesses and se... [More]

I have been researching a number of really good articles this week and this one on Business 2 Community highlighted some very good points. This article initially about the tour industry applies well to all organisations as if a customer has a complaint about a product or a service they need it to be dealt with quick and efficiently.
One of the key ways to ensure that customers stick around and for you organisation to build loyalty is to deal with any complaints quickly and efficiently. Today, we're going to take a look at how CRM can be used to put an efficient complaint response system in place.
Ensure that the complaints policy is set out firmly
It is important to make sure ... [More]