Licenced stockists of Cosmetic Bioglitter® and the original pioneering brand, with the largest range, best prices and free shipping.

Shipping & Returns Policy

CONSUMER (B2C) SHIPPING POLICY

The following are the terms and conditions that constitute our Shipping Policy for consumer (B2C) orders. For B2B orders, in which you are purchasing as a business, please see our B2C Shipping Policy below.

If you purchase as a business or within the password-protected wholesale or professional sections of our website, or you make a purchase direct from us via email, text or phone, and you are invoiced for the goods, you are deemed to be purchasing as a business, whether or not this is actually the case, and the B2B shipping policy will apply.

Shipment processing time

All orders placed before 1:45pm are processed on the same business day. Orders placed 1:45pm – 6pm may be processed on the same business day, and all orders placed after 6pm are processed the next business day. Orders are not processed, shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

All orders are delivered for free within the UK and for a small fee for the rest of the world. Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

Orders under £10 are not sent tracked. On request, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) where applicable. The tracking number will be active within 24 hours. We do not provide tracking and shipment confirmations as standard, only on request.

Customs, Duties and Taxes

Neither Alex Chappel nor Glitterlution are responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Neither Alex Chappel nor Glitterlution are liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim

CONSUMER (B2C) RETURNS POLICY

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Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Hazardous materials, flammable liquids or gases are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 60 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed excluding the original delivery charge, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at glitter@glitterlution.com.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at glitter@glitterlution.com and send your item to the address you are given in reply.

Shipping To return your product, you should email glitter@glitterlution.com and request the most up to date address to send your product to:.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. The item is your responsibility until it reaches us. We don’t guarantee that we will receive your returned item.

BUSINESS (B2B) SHIPPING POLICY

The following are the terms and conditions that constitute our Shipping Policy for BUSINESS (B2B) orders. For B2C orders, in which you are purchasing as a consumer, please see our B2C Shipping Policy.

If you purchase as a business or within the password-protected wholesale or professional sections of our website, or you make a purchase direct from us via email, text or phone, and you are invoiced for the goods, you are deemed to be purchasing as a business, whether or not this is actually the case, and this B2B shipping policy will apply.

Shipment processing time

STOCK LEVELS

Every effort is made to ensure the correct reporting of stock levels for wholesale products, however the stock levels may not be accurate and we accept no liability for inaccurate stock levels being reported. If you need to be sure about stock levels, you must get written confirmation from us via email before your purchase.

STOCK ITEMS

All orders for items in stock placed before 1:45pm are processed on the same business day. Orders placed 1:45pm – 6pm may be processed on the same business day, and all orders placed after 6pm are processed the next business day. Orders are not processed, shipped or delivered on weekends or holidays.

NON-STOCK ITEMS

Items out of stock, whether reported or not, are processed within the timeframe indicated on the product description. Where no timeframe is indicated, the timeframe of 20 working days from payment to despatch will apply. We make no guarantee that your order will be available within the agreed timeframe, however we will endeavour to inform you as soon as possible if any item looks impossible or unlikely and you will have the opportunity to raise a credit note or swap for another item if this is the case.

HIGH VOLUME PERIODS

If we are experiencing a high volume of orders, shipments may be delayed by a few extra days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

All orders are delivered within the UK for £10 plus VAT and for the estimated shipping rate for the rest of the world. Where you are ordering online, shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

On request, you will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) where applicable. The tracking number will be active within 24 hours. We do not provide tracking and shipment confirmations as standard, only on request.

Customs, Duties and Taxes

Neither Alex Chappel nor Glitterlution are responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Neither Alex Chappel nor Glitterlution are liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim

BUSINESS (B2B) RETURNS POLICY

We can offer an exchange or credit note on receipt of certain returned items, at our discretion. On rare occasions we can offer a refund, where it is shown that we are at fault as per our Terms & Conditions of sale and Terms of Service.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or credit note. We don’t offer refunds on B2B items unless we are at fault as per our terms & conditions of sale and terms of service.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Hazardous materials, flammable liquids or gases are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 14 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed excluding the original delivery charge, and a credit will automatically be applied to your credit card or original method of payment, within 60 working days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at glitter@glitterlution.com.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at glitter@glitterlution.com and send your item to the address you are given in reply.

Shipping To return your product, you should email glitter@glitterlution.com and request the most up to date address to send your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. The item is your responsibility until it reaches us. We don’t guarantee that we will receive your returned item.

The Bioglitter® name and logo are registered trademarks of Ronald Britton Ltd and are used by Glitterlution with permission and under licence.