Got a message on the 11th that my docusign account had been used on the 12th. How could you know on the 11th that my account was entered on the 12th. Tried off and on on the 11th to reach your customer service on the phone I never got to speak to a person but…..

I had life lock since 2012 and it was excellent, then my wife go ID Shield through her job and put in as her spouse for ID protection, and everything went south my FICO scores went down as never happened to me in the past, their customer service sucks, they don’t give a monthly clear…..

I’m only giving 1 star because I have to give something. Do NOT get Vivint unless you really enjoy self torture. We’ve had massive issues with them over the duration of the contract we signed but most currently I am sitting at our house with our smoke detector going off and Vivint refusing to send…..

SimpliSafe Home Security review Be aware, many of the sites listing good reviews for this company will not let you leave reviews… Simpli safe will not allow reviews…. On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased…..

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Latest Customer Reviews

4

user score

Donna

Wednesday, April 08, 2020 at 06:37 PM

85 people found this review helpful!

It isn’t free. I’m getting charged $12.99/month for it. How do I cancel it?

Cindy H.

Friday, February 21, 2020 at 05:01 PM

152 people found this review helpful!

I have been paying for ALL of Frontier’s … Frontier Secure Products for 9 years. It has been a battle every time I needed to use any of the services that I pay for. I have spent hours on the phone getting passed from one department to the next so many times I can;t count. The ONLY REASON I am still with them is because I live in a fairly remote area, where they are the ONLY internet provider. If I had a choice, I would have dumped them at least 5-6 years ago!
I have equipment protection. That did pay off, almost. They TRIED to repair my Mac Book Pro Laptop, and revived it from totally crashed, but it wasn’t back to even half way to what it should have been. Three years later, and paying for the service, I need another repair. It took me three days of being on the phone 2 hours a day until I gave up.
It was like they intended to pass me from one department to the next, to the next, to the next. Every time I had to explain the whole thing, over and over, until I had enough of trying and gave up for the 3rd time over a six month period.
Then after that was finally resolved, ALL of my content in my “Content Anywhere” just disappeared one day. Actually, it was still there, IN THE GARBAGE!
I am a writer, and a website designer. I had A LOT of content! How do you get ALL of your content out of the garbage? ONE FILE AT A TIME! There was over 9 THOUSAND files in the garbage and they do not have a “Select All” option. Do you think that I could get them to fix it? NO! I have put in a dozen requests!
Finally I got a rep. that really seemed to care. He said that he got a hold of the TEAM that could absolutely get this taken care of, and they would call me back within 24 hours, but they never did.
Thank God I also had Google Drive, and One Drive, which have been FREE and they still have my content.
Conclusion … Don’t waist your money! The customer service SUCKS, their internet service is minimal at best, and they do their best to avoid giving you what the other services claim to provide.

Ray T.

Friday, February 21, 2020 at 05:01 PM

152 people found this review helpful!

Got a message on the 11th that my docusign account had been used on the 12th. How could you know on the 11th that my account was entered on the 12th. Tried off and on on the 11th to reach your customer service on the phone I never got to speak to a person but I did get to wait 20 minutes on each of three calls before I gave up. Tried again today same response. No response. Finally found a chat site. After about 15 minutes a chatter came on. After taking me in circles . He said he couldn’t help me. But he did give me a new phone number. Tried it and got another 20 minute wait. This company charges enough mthst they shoul quit relying heavily on robots and hire real people to help customers

Heath P.

Friday, January 17, 2020 at 07:30 PM

218 people found this review helpful!

My Privacy Matters is a service that I got for signing up through eliminate ID theft. The main reason I signed up for the service is to pull my credit report and that was not working. I have contacted their customer service over 6 times and only received a response that they would get back to me in 7-10 business days. No one has got back to me yet and now I am going on 32 days without being able to pull a credit report. I have now been charged for the second month of service and got nothing from it… that is after I sent them a message to cancel my subscription and refund me because no service has been rendered.