Resources for Addressing Non-EH Program Complaints

While the Center for Environmental Health can investigate and address many types of complaints, there are several common types of complaints that fall outside the scope of the rules and regulations that we enforce. In an effort to assist our community in dealing with issues that fall outside of our jurisdiction, we are providing the following external resources that may offer regulatory assistance and/or guidance:

Mold

In Georgia, there are no enforceable rules and regulations that determine what is an unhealthy exposure to mold. Mold can be addressed from a sanitation standpoint by our department if it is found in a facility that is permitted by the Center for Environmental Health, such as restaurants, hotels, motels, commercial swimming pools, and body art studios; however, we cannot address mold in residential or other business settings.

If the mold issue is occurring in a rental property, the responsibility for repairs and maintenance is held by the landlord. If the landlord is not responding to a request to address a mold issue, the Georgia Landlord Tenant Handbook (starting on Page 10) details the process that tenants must follow to seek an effective resolution to the situation. Additional legal guidance can be found at www.lawhelp.com. Free and low cost legal assistance may be found for qualifying individuals through the Legal Aid Society. If the mold issue is in an apartment and related to a mechanical or structural failure, you may contact your local building inspections department to file a complaint. Though building departments can’t address mold directly, they may be able to address the underlying moisture issue that is supporting mold growth.

Pest Control

The Center for Environmental Health can address pest control issues (roaches, ants, bedbugs, and rodents) if they are found in a facility that we permit and inspect, such as restaurants, hotels, motels, commercial swimming pools, and body art studios. We cannot address pest control issues in residential or other business settings beyond external issues that may be contributing to the problem, such as improperly stored garbage, yard debris, and brush piles. If tall grass is contributing to the pest problem, this may be addressed by your local code enforcement office if they have adopted an ordinance to address the issue.

If the pest control issue is occurring in a rental property, the responsibility for pest control should be outlined in your lease. If your lease indicates that the landlord is responsible for pest control in your home, and they are not responding to a request to address a mold issues, the Georgia Landlord Tenant Handbook (starting on Page 10) details the process that tenants must follow to seek an effective resolution to the situation. Additional legal guidance can be found at www.lawhelp.com. Free and low cost legal assistance may be found for qualifying individuals through the Legal Aid Society.

Grocery Stores and Convenience Stores

Grocery stores and convenience stores are retail food sales establishments that fall under the jurisdiction of the Georgia Department of Agriculture. Complaints related to these facilities can be directed to their main office (404-656-3627) or their metro district office (404-363-7646). Food service areas of these facilities will typically be inspected by the Georgia Department of Agriculture, but if it is branded like a traditional restaurant chain (Subway, Starbucks, etc.), it would be handled by the Center for Environmental Health.

Hair and Nail Salons

Hair and nail salons are regulated by the Georgia State Board of Cosmetology and Barbers. Complaints related to these facilities may be submitted online or by mail.

Personal Care Homes, Assisted Living Facilities, and Nursing Homes

The operation of personal care homes, assisted living facilities, and nursing homes is overseen by the Georgia Department of Community Health. Complaints related to these types of facilities may be directed to their toll-free number or their online complaint form. Complaints related to the food service component of these operations may be directed to the Center of Environmental Health unless it is for a personal care home that has less than 25 residents.

Stray Animals

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Since 1920, Cobb & Douglas Public Health has been dedicated to promoting and protecting the health and safety of the local community, state, region and world through our wide-reaching services. Our trusted team members are committed leaders and professionals in a variety of specialties whose expertise and compassion for those they serve is recognized in their fields.