The solution allows the user to create groups, and also lets users share real-time information about locations and screens with clients. The app also provides online presence indicators that enable clients and other users to view the availability of agents in real time.

Users get a notification once a message is received, and offline mode lets users reach out to recipients without an internet connection. Contus Fly also allows users to create chat groups, make announcements and collect feedback. Additionally, administrators can set access permissions and control the number of users within chat groups.