• We limit sample requests to 6 unique samples per order. • We try our best to accommodate your color choice. If we do not have your color choice in stock we will send the item in the color we have on hand and send a color swatch of the requested color.• For tissue, ribbon, shred & giftwrap we’ll send a small sample & only charge the service fee. • We don’t back order samples. In the event that a requested item is not available. We will send an email notification to you and charge only for shipped items plus the handling fee. If all your items are not available then the order is canceled. • $7.50 Ground shipping is included with your sample order for all continental U.S. shipments by default. If you choose to use your own UPS account number in lieu of our $7.50 rate your UPS account will be billed for all shipping costs • Alaska, Hawaii, Overseas & Priority Shipments are charged actual shipping cost• Orders may take 24-96 hours to pack regardless of ship method. • Orders of 2+ items may ship from multiple locations.