We expect everything we sell to be only of the highest quality and want every customer to be completely satisfied with his or her purchase.

If you aren't completely satisfied please call (800) 229-2419 within one week of receipt.

SHIPPING INFORMATION - We ship with care

Shipping COSTS

We understand your concerns about the cost of shipping today. Our first priority is our commitment to our customers.

Our luxury, preservative-free product is handcrafted and shipped fresh daily. Our commitment to our customers' receiving fresh chocolate means that we do not have the option to warehouse product for 5-7 days. We ship using only overnight or two-day methods, with ice packs depending on destination and weather concerns.

We value transparency in all of our relationships and price our chocolates fairly every day. Shipping charges reflect the cost charged to us by outside carriers. We pass along to our customers only what we are charged ourselves.

Selecting a SHIPPING DATE and METHOD

We use 1 or 2 day ship methods due to the perishable nature of our product.

During the checkout procedure, you will be asked when you want your order to SHIP (or leave our facility). Based on the date you select, you’ll see all relevant shipping options with the expected transit time for each choice. If you want to change it, simply click on the calendar to select another ship date. NOTE: Selecting a FRIDAY for a ship date will only provide a Saturday delivery date. A Saturday surcharge will be applied.

How and When We Ship

Same day shipping is available for orders received by 3pm EST. We do not ship over the weekend due to the perishable nature of our product.

Calendar Blackout Dates

Weekends, holidays and certain dates during high volume seasons may be "blacked out" on the calendar, and therefore unavailable when selecting a ship date at checkout.

Saturday Delivery

Saturday delivery is available to most locations in the US. If not available for the destination address provided, we will notify you the day your order is placed. There is an additional Saturday delivery surcharge of $15.00 for this service.

Address Verification

Please note that when shipping to a physical address, an accurate street address, suite/apartment number, company name (if applicable), and phone number is required to ensure proper delivery.

International packages are NOT guaranteed. When placing an order, please carefully check the recipient's address as it is difficult to correct an address once the package leaves the country. We are not always notified of undeliverable packages, and due to the expense we cannot reship due to customer error. We can provide price estimates for frequently shipped-to countries. Please call customer service at (800) 229-2419 for assistance or email us at sales@burdickchocolate.com.

Warm Temperature Conditions

We are committed to delivering fresh chocolate in good condition, and include icepacks (without charge) when shipping to warm climates.

What you can do:
We urge you to select an OVERNIGHT delivery option if the temperature at your destination city is more than 70°F. Please make every effort to notify the recipient that a package will be arriving. We cannot be responsible for items left unattended or not sent overnight in warm weather.

No Signature Required

L. A. Burdick Chocolate does not require a signature for most residential deliveries; however, customized favor orders do require a signature for delivery.

UPS delivery service reserves the right to deny a delivery should there be an instance where they do not feel the location is secure and will reattempt delivery on the next business day. We are not responsible if the package is lost or stolen.

Order Tracking

Once your order is shipped we will send you an email with tracking details. You will then be able to track your package by going to the carrier's website.

Email Newsletter

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