Future Students

Whether you’re a high school student, graduate student, international student, nontraditional student or military service member, now’s your chance to discover CMU and put your stamp on the world. More...

To view the video, click on the title of the workshop. Once completed, contact us at ext. 7194 or pdp@cmich.edu so we can add it to your training log.

COMMUNICATION

Time

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Answering Parent CallsPartnering with Parents to Provide Great ServiceDesigned specifically with front line call staff in mind, this 2 hour training will build your confidence in serving the needs of parents and students, even though you may have to say no to some specific requests. Facts and myths of FERPA are covered, along with some de-escalation techniques which could be used with parents who may be upset. This training was conducted on March 4
th, 2009 by a panel from CMU which handle parent calls on a regular basis. Click
hereto download PowerPoint.

Effectively Communicating with Parents​Addressing the Needs of Baby Boomers, GenXers, and First Generation College Parents. This 2 Hour Webinar was conducted by Marjorie Savage, the Parent Program Director at the University of Minnesota. She will provide you with an understanding of generational characteristics of today's college students and parents, take a look at some non-generational issues, and then guide you through a discussion of the implications for effectively communicating with parents. Click
hereto download PowerPoint.

What does it take to get a message across from one person to another successfully? In this short video, Harley Blake, Manager of Professional Development Programs will present a basic model of communication. Common barriers to effective communication will be shared, along with some techniques to help ensure that the message is getting through.Please use global ID and password to login.

Borrowing heavily from various dialectic educational models of the past and present, a simple yet effective method is shared that can work equally well in a wide variety of conversational and educational settings. Need to design and structure a classroom session? Have a difficult conversation with a co-worker? Celebrate last night’s home team victory with a friend? Talk with your kids about not doing their chores? Try this method to increase the effectiveness of all your communication efforts! Presented by Harley Blake, Manager of Professional Development Programs.
Please use global ID and password to login.

Difficult Conversations This presentation covers something we've all been through. We need to talk, but we would rather not! Whether it's about performance, discipline, emotions, or the neighbor's dog, the struggle of what to say and how to say it remains the same. Utilizing principles and ideas from a variety of resources, we will look at the dynamics of what is involved in this kind of conversation, and explore practical ways to make them less stressful and more productive. Presented by Harley Blake, Manager of Professional Development Programs.
Please call 989-774-7194 to register for this Blackboard archive.

The Art of Listening EffectivelyFew would ever deny the importance of listening in effective communication, yet how much formal education or training is given to this critical skill? The brief presentation provides two questions that will help in making listening efforts more focused and intentional, and gives an introduction to three skills that can be further researched and practiced for more effective listening.

Safe Zone TrainingSafe Zone training will include an overview of terminology, the current campus climate, issues facing the gay, lesbian, bisexual, and transgender (GLBT) communities, and the importance of a Safe Zone here at CMU. The purpose is to provide individuals the tools necessary to be a Safe Zone for our GLBT students, faculty, and staff. Sponsored by the Office of Gay and Lesbian Programs.

Synergy From Others: Cultural Diversity on CampusClick here to review this program with information about diversity at CMU and a performance by SST from Chicago, including vignettes about different aspects of diversity. It provides a practical methodology of managing our biases, demonstrated strategies for diffusing situations, and discussed behaviors associated with inclusion. The purpose is to raise awareness about what is included under “diversity” and the campus climate.
Please use global ID and password to login.

This program will provide staff with hands-on practice in confronting issues of diversity. Participants will gain skills to speak up when demeaning comments are made. They will learn six practical, specific skills that can be immediately applied at CMU and will leave understanding the ladder of prejudice.Please call 989-774-7194 to register for this Blackboard archive.

This motivational and inspirational session will focus on continuous improvement in the workplace and how leaders and supervisors can embrace and manage change. The three mistakes a manager will never make will be covered, along with several skills that lie at the heart of all interpersonal relationships. This video is from a session of the
Leadership Excellence series, which is presented at CMU each fall and spring semester. Presented by Mike Owens, Former Dean of Students Office.Please call 989-774-7194 to register for this Blackboard archive.

The Dynamics of Change and TransitionsTo better understand the dynamics that are involved in a major change process, an overview of three different models of transitions are presented. Each stage of a transition is then looked at in more detail to identify action steps to help navigate that stage more successfully. The presentation then concludes with eight tips for managing a team through a major change initiative.

Identity Theft Red Flag TrainingThis program has been developed to monitor and address "Installment Payment" accounts for "red flag" indicators that a person's identity may have been stolen. All CMU offices that administer such accounts need to view this training to learn what the program is and what to look for. Presented by Mary Roy, General Counsel's Office.Click
here to download PowerPoint.

Goal SettingWhat are SMART goals and what difference do they make in organizations? Why do we set both personal and professional goals? This interactive program will help participants think through their own goal-setting process and ensure that their own goals are achieved. Participants will understand goal setting theory and how to apply it to their own work. Ensuring goal clarity, commitment, and measurement will also be addressed.
Facilitated by Amy McGinnis.Please call 989-774-7194 to register for this Blackboard archive.

Performance conversations can at times be difficult, yet there are few things in your job responsibilities that are of greater importance. Simply put, nothing impacts your employees and team effectiveness more than you and your relationship with your employees! This video presentation captures a face-to-face program that covers the 4 basic needs of every employee, and what you can do through the Performance Review Process to best meet those needs. Presented by Harley Blake, Manager of Professional Development Programs.

Watch this short video presentation to better understand the performance review cycle at CMU including the start of the review cycle in July, mid-year check in January, and how to provide ongoing feedback throughout the year. Presented by Harley Blake, Manager of Professional Development Programs.Please use global ID and password to login.

Nikki Turner, SAP/HR Systems Analyst presents this short audio PowerPoint which will walk you through how to update job descriptions, request position changes, request a cost center change, and to request a classification review using CMU’s online process.Download
quick guide here.

Nikki Turner, Manager/HR Info Systems, presents this short audio PowerPoint which will walk you through how to start, edit, and finish a performance review using CMU’s online process.Download
quick guide here.

Stress ManagementJoin us for a lively discussion with Mike Ohrens from Encompass! Topics include personality traits that contribute to stress, identifying what we can and cannot control, commonly prescribed medications and life style change alternatives, and an overview of resources which Encompass provides.

Watch this short video presentation by Amy McGinnis, Former Director of Professional Development Programs, to learn more about the history of the Service Excellence initiative, the development of the service values, and how to incorporate them into your everyday work at CMU.

This one-minute presentation was produced by Public Relations & Marketing to highlight CMU's Service Excellence initiative. Former President Mike Rao and others comment on the importance of the program.

This video will cover how to establish an account using SurveyMonkey.com and how to create, collect, and analyze data using this online tool. This presentation consists of five sections that can be skipped through or replayed: Survey Design; Survey Design Options; Collecting Responses; Changing Restrictions; Analyzing the Results; Closing. Presented by Jerry Dimaria, Former Assistant Director of Employment & Compensation.

​Smart Taming Email and Office Clutter BeastsRandy Dean is back to share about how we can utilize our Outlook and Email more effectively and make great gains in our productivity as a result. Randy will also include some content from his new program "From Distracted to Productive", where he will talk about some of the most critical areas of distraction in today's frenetic world -- including e- mail distraction, interruptions, social media, and more – and how to address it. Links to the session can be found here: Part 1
and Part 2ManualTop Ten E-mail Timesavers Methodical Daily Regimen

3 1/2 hours

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​Smart Phones and Terrific TabletsIn this session, Randy Dean will combine two of his popular programs-- Smart Phone Success & Terrific Tablets, and Getting More Productivity from "the Cloud". We'll discuss some of the apps and services that can allow you to be productive anytime, anywhere using your smart phones, tablets, and other computing devices (yes, including that ol' laptop or desktop!) We will also talk about the configuration of apps and services on your phone and tablet devices that may allow them to do much of the work you are currently doing on your traditional computer. Links to the session can be found here: Part 1 and Part 2

The Help Desk has just launched a new online resource called IT Academy which provides courses on specific Microsoft programs like Word, Access, Excel, PowerPoint, and more. Each course in the IT Academy includes numerous modules, lab information, self tests, and videos to get you involved in the learning. To get started, you'll need the IT Academy Access Guide (link below), which provides step-by-step directions and the course codes you'll need before you go to the IT Academy Website to take a specific course. For questions or tech support, please contact the Help Desk at 989-774-3662.

This video will help you learn how to identify and address behaviors of concern in the workplace. Narrators from the Center for Personal Protection and Safety discuss myths of workplace violence, the violence spectrum, and prevention techniques.Please use global ID and password to login.Click
here to download handouts

This video intends to instill the survival mindset and teach realistic strategies for dealing with an active shooter situation. Narrators from the Center for Personal Protection and Safety provide options for action and awareness.
Please use global ID and password to login.Click
here to download handouts

This is an archived video presentation of the half-day program held at CMU on November 20, 2008. The video includes speakers from the Center for Personal Protection and Safety who review both the Flashpoint and Shots Fired videos. Jon Kujat, from Environmental & Safety Services reviews how to be prepared for a weather or fire emergency, and Stan Dinius, former CMU Police chief, reviews CMU's crisis response plan and communication strategies.Handouts are available under the Course Materials tab in the Blackboard shell.Please call 989-774-7194 to register for this Blackboard archive.