Services

Our Story

Elevate Recoveries is a culmination of 40+ years in the healthcare receivables industry. Our founder, Cindy Armstrong has been involved in virtually every aspect of healthcare receivables, from bedside patient eligibility services to aged purchased debt.

After managing at several of the largest collection firms and then co-founding three large healthcare collection firms as well as a large healthcare debt buyer, Cindy along with her long-term management team, created Elevate Recoveries to “elevate” the patient’s experience when dealing with a collection firm.

Our Services and Our Expertise

Day 1 Self-Pay Collections: accounts are placed as soon as the account is determined to be self pay. This is a low-key program that focuses on contacting the patient and explaining their financial obligations. We can either be an extension of the business office or collect as a third party.

Primary Collections: accounts are placed as soon as they are determined to be self-pay. Since the patients may have numerous outstanding healthcare-related expenses, our Payment Advisors must be experts at explaining why the bill is owed and negotiating to get the bill paid promptly.

Secondary Collections: accounts that were previously placed with another collection firm. These uncollected accounts require more negotiation since many times the primary agency tried and failed to convince the patient to pay and the patient’s circumstances have likely changed.