Defect Reporting And Tracking

A Defect is a non-conformance of Deliverables to
Specification. Defects can be found by testers, project team members
or you. No matter who identifies a Defect, it has to be removed.

Defects are stored in Defect Tracking System. Every customer will have access to this online system.

This is an example of properly reported Defect:

Visibility: high
Repeatability: often
Platform: Windows XP
Browser: MS IE 7.0
Defect: Being a registered user, I'm trying to
change my personal avatar in my account.
However, I can not upload TIFF file as
avatar. Browser waits for 30 seconds then
says that there is no reply from server.
The same function works properly in
FireFox and Opera.
Reported: by Alex
Date: 8-Jul

Properly reported Defects are easy to track, monitor and remove.

For each Iteration we plan certain amount of Defects that may be found,
and testers perform all necessary procedures to prepare for that amount of Defects. Test Plan is
created by a test analyst at the beginning of each Iteration in the form of guidance for testers.
Test Plan leads testers through product functionality and helps them to reveal the most critical Defects.