Pick-Up & Delivery

Pick-up

There is no additional charge to pick items up directly from our furniture warehouse in West Chester, OH. We offer assistance in loading your items into your vehicle but we cannot provide you with rope to tie down your items, nor are we responsible for securing items to your vehicle. We cannot be responsible for damage that occurs to your merchandise, your vehicle, or other vehicles when you transport your purchase.

When can I Expect My Merchandise?

If the item is in inventory, you may pick up or schedule delivery immediately. Some of the items in the online store are not in stock and will have to be ordered. Lead time is 2 weeks for most items. 90 day layaway is an option and 2 weeks notice must be given for layaway orders before pick up or delivery can be scheduled.

What to do if there is a problem with your delivery and/or product

Contact us within 24 hours of receiving merchandise and fill out our Damage Claim Form. Please note that pictures are required of damaged items. We will work quickly to handle your problem. If your purchase does not fit when you get it home, undamaged merchandise can be returned for a 25% restocking fee. Delivery fees are not refundable if your item does not fit so please measure before you buy.

DELIVERY INFORMATION

At Furniture & Cabinet Outlet you can purchase furniture online or at our West Chester Outlet store, you can pick up furniture purchases at our warehouse or you can use our local delivery service. If you choose delivery, we offer curbside drop off delivery for the price listed. Additionally in-home set up and assembly is available for an additional $75. Once you place your order for the drop delivery contact the store to add on in-home delivery and assembly for the additional $75. Some items on the website will not be available for immediate pick up.

Please contact the store to check inventory. Typical order will be available in 10-14 days once order is placed.

You will be assigned a delivery window of 3 hours. Delivery team will call 30 minutes before arrival.

To reschedule a delivery, we only ask for a call at least 48 hours in advance to avoid a re-delivery fee.

DELIVERY POLICIES

While damage is rare, it does occur occasionally. Contact your sales representative immediately. We ask that you please fill out our short and simple damage claim form on the Warranty Page as well. We will work quickly to replace your items if there is damage. If the items were damaged upon delivery, we will assume the cost of redelivery.

Customer Pick up at Warehouse. It is the responsibility of the customer to check your items before leaving our loading dock for damages. Once you leave the loading area we will not assume any responsibility for damages. Please bring straps or ropes if needed.

PLEASE CHECK YOUR ITEMS IF PICKING UP

If your purchase does not fit when you get it home, contact the store immediately. A representative will assist you in setting up an exchange (some exclusions will apply) or providing you a credit less any restocking fee of 25%). Additional delivery charges will apply, so please measure before you buy. If your items need to be delivered to a basement, please bring door measurement and ceiling clearance measurement with you when you visit the store. Our sales reps will let you know if items will fit. It is the customers responsibility to make sure items will fit into their space and thru doorways.