It is simply a 1 page doc that states in a nutshell how I came upon finding and how we continue using Spiceworks.

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GIVE REFERENCE LETTER TO BOSS

5/18/11
To those prospective Spiceworks users:
I would like to take the chance to introduce myself and explain how my organization has used the free application called Spiceworks.
My name is Kevin Burns, I started with my company as a Helpdesk Technician at which point I was faced with a task of finding a worthwhile helpdesk system to get us out of the cycle of using just emails to track work-orders as they’d often get lost and wouldn’t be useful for finding recurring issues. Well I found many different options out there and tried any that had a free trial period of course and eventually stumbled upon Spiceworks. After having tried software that would cost around $10,000 and after another few free options that were completely lacking in functionality it was a relief to find one that was free and would have all the functionality I needed. For us Spiceworks worked best in that it is agent-less (no pesky client side software packages to install), seeing as we have over 500 devices with operating systems that would be quite a feat to accomplish tracking and installing agents. The rest of our inventory consists of tons of printers (networked; for which we can track their supply outages easily with this – as well as non-networked), keyboards, mice, monitors, switches, servers, NAS’, Virtual Machines, Thin Clients, etc… all totaling around 1800+ devices at the moment and increasing daily. All of which would be impossible to keep track of via the excel sheets we used before. We track devices from moment of purchase to the time we scrap it out and use Spiceworks to provide reports to our financial department of what we’ve gotten rid of and when.
We have been using Spiceworks for over a year now and very much rely on it to complete many tasks today such as checking what software versions are installed on our many computers and whether those devices are online or not. It offers at a glance views at anything you let it monitor for you, exchange servers, PC/server performance, ticket counts and time spent. Our IT group has found the Time spent on tickets particularly a great tool to use to be competitive but also fun as we are all striving to have the most time spent or highest ticket count. It helps us see how much time we truly spend on certain issues and holds us more accountable for our work. We have reached about 3000 tickets in a little over a year and wouldn’t know where we’d be without a tracking system like this. Especially when on the road, their mobile tickets and iPhone app prove very useful in keeping up on your work!
Spiceworks’ (FREE) support has been nothing but amazing, if I ever had trouble with their software I’d have help within a day and a fix within a week to the most complex bug. They are constantly adding great features and releasing new versions with always intriguing functionality. Above all I enjoy the forum they provide. The “community” as it is called is a one-stop shop to all your tech needs. It has people from all over the world voicing their opinions and know-how about anything and everything tech.
I am now the Systems Administrator at my organization of 7 health centers and 14 WIC clinics across the San Joaquin Valley consisting of 20+ subnets and my entire IT department absolutely relies on Spiceworks. I would recommend that anyone that has a chance to use this software to do so as you would do nothing but benefit and increase productivity for no cost. I could go on but believe you should see for yourselves what it can do for you.

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