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Problem with CLI and Sky

1st post so b gentle with me, I have been with BT for a number of years & a couple of days ago changed to Sky. I have 3 Panasonic dect phones connected which are approx. 3 months old, everything was fine with the setup inc CLI until the change, trueCall treats all starred callers as unknown & tells me I cant even add an already starred caller when I phone using my mobile.
CLI is fine when dect is plugged direct into filter, any assistance greatfully received.

I have been with BT for a number of years & a couple of days ago changed to Sky. I have 3 Panasonic dect phones connected which are approx. 3 months old, everything was fine with the setup inc CLI until the change, trueCall treats all starred callers as unknown & tells me I cant even add an already starred caller when I phone using my mobile.
CLI is fine when dect is plugged direct into filter, any assistance greatfully received.

Click to expand...

Clearly the problem is something to do with your switch to Sky, maybe their CLI format is different in a way the phone knows how to deal with.

My first approach would be to see whether the trueCall can be made to work with the Sky CLIs by treating them as new numbers - can you star a number and it then be treated as starred, or does that not work either?

IIRC there is a setting for different CLI formats... somewhere in the ICP maybe.

Thanks for the input guys, I deleted my mobile number & then added it back as starred, completed web link & still not recognised, also I got both the ansa phone msg followed by speak your name after the tone ? Will try the other CLI formats later. Sky haven't a clue, by the way.