DELIVERY & RETURNS

View our Delivery and Returns information

Delivery

We use a standard flat rate delivery charge of £10.95 for all orders under £250 excluding VAT. Delivery is free for orders above £250 excluding VAT.

The majority of deliveries are sent by an independent courier or Business Post on a next day service. Occasionally Royal Mail 1st Class recorded is used for smaller / lighter items. Our normal despatch time for standard products available from stock is 3 working days. Please allow up to 5 working days for POD items with printed inserts and 10 working days for custom made/printed items or items that are not in stock at the time of order. If you need to discuss a specific delivery requirement then please contact us on 01442 200600.

Cancellation & Returns

We are happy to refund product cancellations if we receive notice of the cancellation within 7 days from the date of collection or delivery, however, we can not refund the delivery charge. Orders for custom made products are non-refundable.

Please return the goods to our fulfilment house address:

Phillips Direct Ltd

Unicorn House
Northbridge Road
Berkhamsted
Herts
HP4 1EH

If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation. On cancellation, you must return the goods to us using a recorded delivery service at your cost unless the goods are being returned because they are faulty or incorrect, in which case we will meet the cost of return but we ask that you allow us to nominate the service.