taylorcox75
We are here to help! Is your device currently up to date with the KTU84F software? Spark is automatically enabled when you are in a Spark area. What is your zip code and some close cross streets? We can check if you have Spark in your location.
-Patrick
Sprint Social Care

PhilR1973
You can check out our Spark coverage on our coverage map here http://bit.ly/1cd37HU. I show that we currently do not have Spark in that area as of right now. Be sure to check out newsroom.sprint.com and Sprint.com/spark for updates on future launched sites!
-Patrick
Sprint Social Care

FILARICAN3,
I'm sorry about the inconvenience. Software updates are rolled out by the manufacturer over the air. We are actively working with Google about this issue. However, there are some steps that can possibly help. Please dial *#*#72786#*#*>your phone will reboot> lastly your phone will do a hands free activation. Please let us know if this helps!
*Brittney Social Care