A Powerful System for Achieving Breakthrough Career Success

Critical Success Strategies for New Leaders at All Levels

by Michael Watkins

In The First 90 Days, Harvard Business School professor Michael Watkins presents a road map for taking charge in the first 90 days of a new executive position. The first days in a new position are critical because small differences in actions can have a huge impact on long-term results. This summary will equip executives with strategies and tools to get up to speed faster and achieve more sooner. Watkins shows readers how to diagnose a situation and understand its challenges and...

Converting Intangible Assets into Tangible Outcomes

by David P. Norton, Robert S. Kaplan

The Balanced Scorecard is a revolutionary performance measurement system that allows organizations to quantify critical intangible assets, such as people, information and culture. Now the people who first developed the Balanced Scorecard, Robert S. Kaplan and David P. Norton, have created a powerful new tool based on their ongoing research. The strategy map allows companies to describe the links between intangible assets and value creation so all aspects of strategy can be implemented in a manne

An Indispensable Guide for Managers and Human Resources Professionals

How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

by Harvey Thompson

If you are going to succeed in business today, you have no choice but to become customer-centered. This summary teaches you exactly what steps you need to take to become customer-centered, and explains what leaders in the field have done to change their focus and vision from an internally driven idea of what the customer wants to an outside-in vision of what the customer wants.

How the New Economics of Information Transforms Strategy

by Philip Evans, Thomas S. Wurster

Authors Evans and Wurster maintain that the central tenets of traditional business strategy have been “blown up” by the Internet, eliminating both borders and barriers long taken for granted as part of doing business, as well has hastening the development of standards and common connectivity for many years to come. They focus on several key pieces of what they call the “new economics of information,” including richness and reach, deconstruction, and disintermediation.