SenorMano -- (For me), Acrobat doesn't crash if I keep a PDF file open -- I can then open and close other PDFs without a hitch. It's a lame workaround, but it seems to work so it's my solution until Adobe addresses the problem.

I see that you are constantly facing this problem on your machine. Can you provide me the crash dump from of Acrobat to investigate the issue. The method to obtain crash dump is mentioned below:

On Windows 7 machine, when your Acrobat crashes, go to Task Manager->Processes and right click on Acrobat.exe process. There will be an option to create dump file. Select that option and share across this dump file via any file sharing server. You can paste the link to that file here.

I am also experiencing the crash on quitting from Acrobat Pro X 10.1.3. It doesn't matter if I have opened a PDF for not. When I hold down the shift key to start Acrobat without plugins I get an instant crash.

This is happening on my work machine (Mac Pro Quad-Core Intel Xeon running 10.6.8) and my home machines (Macbook Pro and iMac, but with 10.7.3). This only happened after the update to 10.1.3.

I have also checked three other work machines at my company, all of which have been upgraded to 10.1.3 and they all experience the same issue, crashing on quitting.

Crash dump contains the stack trace and other process related information at the time of crash.

You can compress this file via WinRar or any other similar utility so that its size gets reduced and then upload it on any file sharing server like DropBox, MegaUpload, etc. Then paste link to the same here.

Do you have any third party plugin installed in your Acrobat??? What happens if you remove it and open pdfs???

If it is possible for you to arrange a virtual meeting via Adobe Connect to let me investigate the issue on your machine, then kindly let me know the suitable date and time. I'll arrange for the same.

We (at Adobe) have been making extensive attempts to reproduce the crash that you are seeing but haven't been able to. The buid is deployed on thousands of machines internally at Adobe and millions outside. All that we have been able to see so far is a crash with PitStop. We are working with folks at Pitstop - while it is true that 10.1.3 caused the crash, the cause was a fix we made which we believe is correct. Pitstop engineering is woking on a fix.

That isn't to say that there isn't another problem, it's just that we haven't been able to see it despite all our attempts. If you or others could work with Vaibhav (vamalik) in providing the crash dumps, it would help us in narrowing down the problem and fixing it.

i don't think it needs extensive attempts to recreate the error. my resources are quite limited and it took me no more than 5 minutes to achieve the crash on exit, on every machine I tried (mac only so far).

the fixes we are supposed to get eventually always turn into payable upgrades leaving us no choice but to go the dictated path of throwing more money at it. i know how much development costs and appreciate all your efforts in making your apps as useful, feature rich and stable as possible but i still dream of the days when illustrator used to run no matter what (your last resort on an unstable system) and Photoshop all of a sudden came up with layers (a real improvement in comparison to content aware fills or deletes). now i might be mistaken but i bet on the pitstop fix being the payable upgrade to version 11. prove me wrong and I'll carry your flags to Rome.

As part of my job I visit print shops and design houses - most of them use Pitstop. Some of them have excitedly installed the trial of Pitstop 11 thinking it would cure various bugs. While people say Pitstop 11 itself is noticeably faster and better than v10, it does not fix Acrobat crashing. Expect you'll have to wait for 11.0.1 for that!

We make all possible attempts to reproduce the issues faced by our customers. However, there is a considerable difference between a typical user machine and a typical test machine. Therefore, we ask users for crash logs/dumps in case we are not able to reproduce the issue at our end.

Using Pitstop 11, we haven't experienced any crash in Acrobat. So maybe there is some other problem on your machine. If you can provide us the crash log, we will investigate the issue and try to solve your and other users' problems.

Steps to create Crash Dump, if you are working on Windows7 machine:

1) As soon as Acrobat crashes, open Task Manager.

2) Go to Processes tab and select Acrobat.exe process.

3) Right Click on the Acrobat process and select Create Dump File.

On Mac machines:

1) When Crash dialog appears, select "Report"

2) Copy the log text and paste it in a text file.

Compress and share the log/dump file created via some file sharing server.

But does this help? For you information: anybody i know has the same problem with 10.1.3. So i cant understand what the problem to reproduce it? Is it possible to buy your testing mashines, seems to be real great stuff.

In the meantime a patch should be appropriate? We talking about this since weeks.

We can reproduce this crash problem on all workstations, running Acrobat 10.1.3 and PitStop 10. We have not received a working solution from Adobe nor Enfocus.

Unfortunately, we rely on the PitStop plug-in for our workflow. This problem is concerning and hinders productivity. Our confidence in Adobe’s and Enfocus’ ability to produce software that actually works together is low. Especially now that Adobe has switch to a one-year release cycle.

We have decided to roll back to versions of the software that worked together.

I have the same problem. Acrobat version 10.1.3 crashes on exit. I believe it is causing my copy of Quite Imposing Plus to lose its license information and revert to demo mode each time Acrobat restarts. I've been in touch with Quite Imposing but they have not been able to resolve the issue.

I have Pitstop Pro 10, Update 3 and Quite Imposing Plus 3.0c installed. I'm on Mac OSX 10.7.4. The crash occurs any time acrobat closes, weither a PDF is open or not.

I also have this problem using acrobat 10.1.3 with pitstop pro version 10 update 1 on MAC OSX 10.6.8 every time you quit out of acrobat it crashes, sometimes when you close a document it crashes. It doesn't seem to be saving my preferences upon closing Acrobat either.

We could reproduce one of the crash scenario - Acrobat 10.1.3 and Pitstop 10, in which the issue was there because of some mismatch between Acrobat and Pitstop plugin. For that Pitstop had provided a fix in their new version of plugin (Pitstop 11). We had verified this new plugin at our end and seeing no crash intimated to everyone on this forum to update their pitstop plugins.

However, as some of you have reported crash with Pitstop plugin 11 also, we have tried many different possible scenarios to get to the root of this new crash but without any success. And therefore I am asking different users to send their crash reports to us, because it is one way to investigate problems in real world environments.

All things apart, one more thing we can do is directly analyse the Acrobat installation on your machine. For this, if it is possible for you to arrange a virtual meeting via Adobe Connect to let me investigate the issue on your machine, then kindly let me know the suitable date and time. I'll arrange for the same.

I knew from day 1 it was going to come down to buying Pitstop 11 to fix this. Since I just upgraded to Pitstop 10 not too long ago, I'm just going to re-install Acrobat, stop updates at 10.1.2 and start looking at some of the newer Acrobat alternatives. Getting pretty sick of the release cycle and quality of releases lately.

Interval Since Last Report: 20438323 secCrashes Since Last Report: 268Per-App Interval Since Last Report: 1041516 secPer-App Crashes Since Last Report: 35Anonymous UUID: 32162B99-9519-4720-AD1A-22A9BEE34917

Thomas - thanks for the information and the logs. You seem to be using PitStop Pro and there is a known problem with version 10 of Pitstop. The Pitstop team has fixed the issue in their latest version (Pitstop 11). Can you try again after either uninstalling PitStop or installing the latest version from their website.

Dear user "KCH LTD" - would you be willing to work with us on the crash that happens without Pitstop. We haven't been able to reproduce the problem without Pitstop. If you are, please send me your email information in a private message and me and I'll have someone get in touch with you. thanks.

The introduced changes in the Acrobat 10.1.3 update give indeed problems for PitStop Pro 10 customers. The problems were reported end of april and in PitStop Pro 11 (released may 3rd) we already made the needed adjustments to fix this problem.

Customers who want to use the Acrobat 10.1.3 update are hence advised to upgrade to PitStop Pro 11 in case they want to work with the latest Acrobat 10.1.3 update as PitStop Pro 11 solves these reported issues. Otherwise customers can downgrade to Acrobat 10.1.2.

As a general recommendation, please send any issue you would still face with PitStop Pro 11 to support@enfocus.com in order to let us investigate any remaining problem.

Thanks for confirming, leen. It's too bad for us that instead of patching Pitstop 10, you're forcing us to upgrade to Pitstop 11 (to keep our Acrobat installations patched and secure) when we otherwise wouldn't have. Since upgrading isn't an option for me at this time, I suppose I'll need to start looking for ways to get the work done without Pitstop.

I am another person experiencing the Adobe Acrobat 10.1.3 crash syndrome. I am on a MacPro running OSX 10.6.8. I see that there has been no addional posts from Adobe for over a month and there are no new updates on the Adobe site that I can find. Has anyone out there found the culprit to this annoying problem? Is there any fix other than leaving a PDF open to avoid the crashes?

I am having the crash issue installing the latest update. And another user has the exact same issue as I do after he installed the latest update as well. I am running on Windows 7 64-bit. Here is a link to download the crash dump.

the issue definitively in my case is caused by the active "weblink.api" in the Acrobat plug_ins folder. This Feature makes part of the Acrobat standard installation. Before updating to Acrobat 10.1.3 this issue was never apearanced. After eleminating this "Plug-in" the issue is'nt longer observable. I allocated a core dump file as above proposed.

The version number ot the "weblink.api is 10.1.3.23 (time stamp 04.04.2012 - 7.54.04). We observed the same behavior on other machines after upgrading to Acrobat 10.1.3. After running the Acrobat Repair Feature (integrated in the Acrobat UI) the described issue was still the same.

I have been reading this for a while and I heard some great troubleshooting. However, I am running windows 64 bit with Adobe Pro with 3d PDF conversion Plugins. I figured out it was a plugin just couldnt figure out which one. I may be right may be wrong but mine is working. I made the dump file and will try and get it up here for you guys. but here is what i did. I took the last two comments dealing with the weblink.api and changed it to weblink.api.old. Before i changed the name it crashed constantly after i changed the name it has not crashed once. Ill keep you up to date as to what happens.

I am running the same config almost as you are with Windows 64bit and acrobat if you are willing to try something it might work like it did fot me.

All i ask is you let me know if it worked for you too

C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins there is a plugin called Weblink.api just change it to weblink.api.old and see if you still crash if you dont then it has worked on more then 10 computers if it doesnt then yours is the first.