Cherry Professional are recruiting for a full time, permanent GERMAN SPEAKINGHelp Desk Analyst / Customer Service Advisor for our reputable client based in Nottingham City Centre. This is an exciting opportunity for the right candidate to join a vibrant and continuously evolving business.

Hours of work are on a rotating shift pattern between 7am and 10pm Monday to Sunday.

This is an excellent opportunity for someone with Customer Service experience and confident telephone manner. You will be provided with the necessary training in order for you to be both confident and competent in your role.

Responsibilities:

You will be responsible for liaising with both clients and customers to ensure a smooth and efficient service Answering incoming calls with a professional telephone manner You will need to be able to build a strong relationships with existing clients and customers Be reactive in situations and stay calm under pressure and think on your feet and be able to investigate and solve any issues that arise

Ideal candidate:

Will have Customer Service experience - this includes from a Retail background Self-motivated Be fluent in German Reliable and enthusiastic Strong Customer service background Accurate with attention to detail Strong verbal communication skills Organised and efficient and able to take ownership of the task in hand Personable and able to listen to customers

Other roles you may have applied for: Customer Service Assistant, Customer Service Agent, Inbound Call Centre Agent, Customer Service Executive