“If you get a good manager and are willing to work, the sky is the limit. ”

Comp & Benefits

Work/Life Balance

Senior Management

Culture & Values

Career Opportunities

Current Employee - Personal Banker in Las Vegas, NV (US)

Current Employee - Personal Banker in Las Vegas, NV (US)

I have been working at Wells Fargo full-time (more than a year)

Pros

The company offers great benefits, including solid vacation pay (from Day 1), company match 401k (after year 1), reasonable starting salary, good hours with easy work/life balance, and significant growth opportunities. The job itself is not hard if you're somewhat intelligent and are a people person. If you're willing to work hard, you will see doors opening much faster, of course.

Cons

Of course there is sales pressure, but its not anywhere near as bad as I've read in other reviews (of course this will vary greatly depending on where you are working and under whom). I was fortunate to get one of the good managers. Phenomenal, actually. Not without flaws, but a genuine concern for his employees and their growth. A decent amount of downtime (which I actually enjoyed), and some days it can be boring, but that is up to you. Conference calls are not awesome. My biggest complaint is probably the number of employees that should not have been hired in the first place. Wastes time and money to train them when they end up quitting or getting fired within 6 months anyway.

Advice to ManagementAdvice

Weed out bad hires more quickly and recognize and promote talent sooner. This is minor, though. Overall, all that really needs to happen is that the bad managers need to either be trained by the good ones or weeded out sooner.

Oppressive environment. Intimidation and bullying by senior staff. Weak management afraid to deal with badly behaved senior staff. No fun. Poorly design software applications. No willingness to learn agile technology. Most of the code was 10 years out of date in terms of design.

Advice to ManagementAdvice

Listen to your staff and make decisions based on your own understanding.

There are no positives about working at a basic level call center at Wells Fargo.

Cons

Poor salary, poor benefits, poor working hours, Saturday hours, high turnover rate and apathetic attitude of employees you are supervising, escalation calls are often argumentative and profane, and some managers are hostile.