Cancellation Policy

You have the right to cancel the contract for the purchase of any of these items within a period of 30 working days, contact with us and we cancell your order. As soon as we receive notice of your cancellation of this order, we will refund you your money.
If for any circumstance, you are not utterly satisfied with the product receipt, you have a 14 days period from the receiving to communicate us the return of the goods. For this purpose, we would be grateful if you contact us by writing at support@herbal-shop.net and shortly we will respond by giving a Return Code, which must be used to fill out the form inside the product box. Without this Code, no reimbursement will be made. Aiming to improve our products and services, we would appreciate if you could detail the reasons for return in the form below inside the box. Once receipt of the Return Code you will be entitled of 14 days period to refund the goods. The package must be received at Phytochem Nutrition UG, Poppenbütteler Bogen 80, 22399 Hamburg , Germany within 15 days of receipt of the Return Code. From the reception of the goods, Caplord Trade L.P. will refund the price paid, in a maximum term of 30 days. Caplord Trade L.P will not reimburse any transportation costs for returning the product and such costs lie solely within your responsibility.
Telephone: 1-800-896-3066