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Produced by the same team behind Disney's High School Musical film series, The American Mall is conceptually very similar, as it focuses on several teenage characters and their daily struggles, with comic elements and musical numbers. The central plot thread of the film is that the two main characters, Ally and Joey, are musically talented but face many personal obstacles to attaining success. The teenage characters are all mall employees - Ally works at her mother's music shop, and Joey and his friends work on the night custodial staff.