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I checked the room for being clean. The bottom mattress was extremely dirty. Hair all over the place. There was a McDonalds's Drink cup left in the fridge.

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Thank GlenBeaumont_Alberta

tvyveyDrumheller, General Manager at Ramada Drumheller Hotel & Suites, responded to this review

Thank you for your review. I always appreciate my guests comments and concerns regarding their stay. I do apologize that my housekeeping team did not clean your room to our high standards and I will be addressing this with my team. I do hope you will consider to stay with us again . Again my apologies and All The Best...

our stay was fine, but the staff were not so accommodating to the team as a whole. when stuff ran out in the breakfast room, they were not replenished even though it was still within the breakfast times. I had to ask about becoming a Wyndam member

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Thank cindylN8615KG

tvyveyDrumheller, General Manager at Ramada Drumheller Hotel & Suites, responded to this review

Thank you for your kind review. I am sorry my team did not replenish the breakfast as per their duties. I will address this issue with my breakfast personnel. Again my apologies and All The Best Theresa Vyvey General Manager

The night shift man overstepped his duties greatly and made our stay very unwelcoming. He repeatedly "patrolled" our floors, scolding kids AND adults for being in the hallways. He stood outside in the dark in the flower beds to watch us in the pool area, where we sat watching our children. He pushed open doors to rooms, got angry at...

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1Thank Tanya C

tvyveyDrumheller, General Manager at Ramada Drumheller Hotel & Suites, responded to this review

Thank you for your review. I always appreciate feed back from my guests so we can recognize areas in which we need to improve. Again my thanks Theresa Vyvey General Manager

Front desk employee "Bill" continually harassed, tried to micromanage our families with no justification. Entered rooms with minors for no apparent reason. My self and two other mothers were accosted at the door of my room at around 7:45 pm and were told by Bill that we were not allowed to be outside our room talking. We were in the...

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2Thank A6788LNnicoleh

tvyveyDrumheller, General Manager at Ramada Drumheller Hotel & Suites, responded to this review

Thank you for your review and thank you for expressing your concerns regarding your recent stay during your hockey tournament. I do apologize if your were offended by any of my teams actions. I have spoken to my team regarding this past weekend as to what the difficulties were , how we could of handle things differently and what were...

We stayed in the Ramada after a day of walking around the Royal Tyrrell museum. I had called ahead to reserve a room, and Vera Lynn was very pleasant and helpful. Sadly, upon checkin, Francois was on shift, and seemed decidedly 'off'. Like he was walking through a script, but not loving his role in dealing with a client. Informed...

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Thank TBeck

tvyveyDrumheller, General Manager at Ramada Drumheller Hotel & Suites, responded to this review

Thank you for your kind words and for expressing your concerns . I always appreciate feedback from my guests both positive and negative as this enables us to look at our weaknesses and also allows us to celebrate our successes. It was lovely to talk to you and I have spoken directly to my team member as to how he...

This was our second stay at this property and the service this stay was lacking. The gentleman at the front desk was rude, basically called me a liar, said central booking knew "nothing" and charged me incorrectly and had to put through a second charge on my credit card upon checkout. The property itself was in a great location, kids...

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2Thank crystals730

tvyveyDrumheller, General Manager at Ramada Drumheller Hotel & Suites, responded to this review

Thank you for your review. I am so sorry you were disappointed with your stay.. I always appreciate feedback from my guests whether positive or negative as this helps us take a look at how our guests are being impacted . It also helps us recognize our areas for improvement . Again my apologies and All The Best Theresa Vyvey

Was extremely disappointed that the hot tub was closed on both days. I specifically picked this hotel so that we could use the hot tub.
Also I called on the way to ask if I needed the credit card I booked with to check in. I was told, "No, just your name." Then as soon as I arrived I was...

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Thank darrenfoley

tvyveyDrumheller, General Manager at Ramada Drumheller Hotel & Suites, responded to this review

Thank you for your review. I am so sorry that you had some difficulties with your check in. I do apologize that my front desk agents are giving our conflicting info. I will address this issue with them immediately. Again my apologies and All The Best Theresa Vyvey General Manager

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Amenities

Highlights

Pool

Free Parking

Fitness Center with Gym / Workout Room

Free High Speed Internet ( WiFi )

Free Breakfast

About the property

Wheelchair access

Pets Allowed ( Dog / Pet Friendly )

Non-Smoking Hotel

Things to do

Pool

Fitness Center with Gym / Workout Room

Hot Tub

Room types

Suites

Family Rooms

Non-Smoking Rooms

Internet

Free Internet

Free High Speed Internet ( WiFi )

Services

Free Parking

Business Center with Internet Access

Free Breakfast

Meeting Rooms

Laundry Service

Self-Serve Laundry

Conference Facilities

Children Activities (Kid / Family Friendly)

Banquet Room

Additional Information about Ramada Drumheller Hotel & Suites

Address: 680 2 St W, Drumheller, Alberta T0J 0Y0, Canada

Location:Canada > Alberta > Drumheller

Price Range:
$107 - $134 (Based on Average Rates for a Standard Room)

Hotel Class:2.5 star — Ramada Drumheller Hotel & Suites 2.5*

Number of rooms: 76

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Also Known As:

Ramada Inn And Suites Drumheller Hotel Drumheller

Ramada Inn Drumheller

Ramada Drumheller Hotel & Suites Alberta

Ramada Inn Hotel Drumheller

Drumheller Ramada

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