Just had several e-mails turn up, many days after they were sent. As far as I can tell the problem is at Vodafone/Ihug. I have posted the headers below, so those more proficient can confirm where the problem is. Has anyone else experienced such problems?

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This entry was posted on Monday, August 16th, 2010 at 9:29 pm and is filed under DPF, Internet.
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Vodafone bought iHug over a year ago and they seem to have set about deliberately destroying the service. I am still with iHug for some of my email accounts and some days my Outlook Express tries and tries to clear them with no success and just sends back error messages. When I give up in disgust and attempt to log on to their webmail server I usually find it is down too.

Calls to the Vodafone ‘business’ whatsisname help-thingy line usually initiate a run-around while somebody works out what ‘iHug’ means…. followed by a non-comittal bland fob-off.

So, the digital solution doesn’t work. The analogue solution might have better results. The analogue solution would involve tying a note saying “fix my fucking email, you slack bastards” and throwing it through a window in their fancy downtown Viaduct offices. Maybe this is the method to try next time….?

Not only Vodafone and not only international. Happens here in NZ as well with Telecom. Both with e-mails and texts. We have had a number of occasions where e-mails or texts have turned up days after they were sent. In a recent example my wife (a real estate agent) received an e-mail from a client saying he wanted to put in an offer on a house. The only thing was this was the house he had put an offer on four days earlier. My wife was a bit bemused and checked up with him. Turns out he had sent the e-mail before putting in the offer, and had phoned my wife to make the offer due to not getting a reply to the e-mail.

This sort of thing is not good enough. In this case it could have cost my wife several thousand in commissions.

I run all my email using my gmail account as a consolidating mail server, this means I am not reliant on slack arse ISP’s and that I can utilise gmails mobile mail app on my blackberry/handheld device. The only downside is the app is hard wired to pull mail every 15 minutes rather than more frequently.

Yes expat it seems that one of these free email accounts is often better than one that you pay for! Wierd eh? I have hotmail too and I have never experienced a problem with it. But the problem is that I have a business and operating a business through a hotmail account looks so flaky.

@dave mann: Google Apps. US$50 per year per account run under your own domain or as many as you want. Plus with Microsoft Word becoming less and less relevant with every release Google Docs is showing some benefits.

@Michaels Why don’t you change your Vodafone account to dialup ($10 a month) and then just pull emails into your new account.

I was also with iHug for about 10 years but switched to Xtra when I got broadband. iHug did offer to keep the email for $4.95 a month like pidge says but I decided to make a clean break. It is hard though, changing all your email addresses of everything like Amazon, Paypal, stock photo sites, and whatever else you subscribe to, or have bought stuff from.

I really do miss iHug for the free webspace they gave you as part of your plan. It was easy to FTP in and upload a pic for someone, or a demo website, and Xtra doesn’t seem to have that as part of what you get for your monthly payment.

PS, I saw a segment on the news the other night about gamers complaining of slow broadband speeds with Vodafone. Apparently, the latency between doing an action and that being applied to the character online is slow right now.

Thousands of frustrated Kiwi gamers are demanding answers from one of our biggest internet providers.
Vodafone customers have had a fortnight of delays, causing widespread disruption for people playing internet games online in real time.

There are now several websites with thousands of angry posts, with many users saying they will be changing internet providers. The problem gamers have is latency, which means the lag time between clicking the mouse and seeing some action.

The lag problem began two weeks ago and Vodafone doesn’t know when it will be completely fixed. There is no official information about the problem on the Vodafone website, only on the forum.

I had a load of emails that either bounced or didn’t get through that were sent on 6 August too and only arrived on 17 August. Several were materials needed for an important meeting the following day which obviously no one received and I didn’t realise until 11 days later. I’m also with Vodafone (signed up due to free MySky when we moved) but the internet keeps running super slow at times through no fault of our own — we’re nowhere near the limit. NZ is making it very hard for its citizens to be global players when we’re stuck down at the bottom of the world with primitive telecommunications!