Character Count in CRM is Higher Than the Character Count in Vault
Follow

Updated October 12, 2017 13:03

Overview:

The Character Count of a document's HTML is Higher in CRM than in Vault.

Root Cause:

When comparing the HTML of a document in Vault to the HTML that has been synced to CRM, the HTML in CRM has a higher character count.

Solution:

This is working as designed. Relative URL paths in Vault are translated to public URL's so that content can be viewed when an Approved Email is sent.

For example, all of the tags use relative URLs (for example: images/logo.png).

The URL is changed to: "https://mycompany.veevavault.com/api/public/3B79B70254C43068B00008AC12F5A106/145/13/20/assetFiles/images/logo.png".

Related Documentation:

N/A

Send us your feedback: We're always looking for advice to help improve our Knowledge Base! Please let us know if this article was helpful or provide feedback on how we can improve your experience here.