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Returns and Exchange Policy

We trust you will be completely happy with anything you purchase from our site. However, if for any reason you are not happy with your purchase, you can return it unopened and unused within 28 days of the date of despatch. The date the products were dispatched to you by us will be outlined in the documentation with your request. You expressly guarantee that all products are returned in their unique packaging with their names in place. You should examine all products conveyed to you promptly on receipt and in any occasion within three days of conveyance. You should within three days of conveyance inform us of any claimed defect, lack or other deficiency in the product which might somehow or another be considered to have been conveyed as per your request. If you appropriately reject any products which are not as per the agreement between us you expressly agree to give back the product to us post-paid. You may exchange the product for something else, subject to stock accessibility, or get a full discount of the cost paid (barring any conveyance charges).

The refund can only be made to the card used when paying for the order. We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 14 days of receipt of the goods. If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.

Siain is a boutique beauty company specialising in sourcing the best organic skincare and cosmetic brands in the UK