Saturday, March 2, 2013

Spring is here

Not much going on here until Thursday and then we were struggling to keep up with orders and deliveries. Sometimes it feels like there is a random Cosmic declaration to get out and buy flowers. Clearly, I didn't hear it. But we managed, even if it meant that I was driving to and fro to distribute the Goods. And Goods they are. The flowers coming in right now are eye-popping: French ranunculus, Japanese sweet pea, Israeli peonies, Frittalaria, Dutch and local anemone.And a word about Yelp. Our reviews are great overall, but where we get pulled down a notch is at Valentine's Day. A one star review can wreak havoc on us. It really boils down to communication on our part. I don't think we can ask enough questions or give enough information about timing and design. Next year I'm writing up a list of questions for the staff so we can avoid disappointed customers, and bad reviews.

I'm having a little gathering at the shop for a free design demonstration and a question and answer session along with refreshments. There are three spots left in case any local followers are interested in reserving a place. Ten is as many as we can comfortably hold. If you've ever had questions about where our flowers come from or how to extend the vase life of your flowers, or if you'd just like to hang out and enjoy a glass of wine, send us an email or call. It's Sunday, March 24 from 3:00-5:00.

Drats! I wish I lived in Mass. and re: Yelp. The complainers yell the loudest and can't keep their mouths or fingers shut, I personally take those with a grain of salt, especially is the majority of the reviews are positive. I'm in love with that arrangement!

Grumblers like to make their views known, don't they? Yet satisfied customers tend to make it more personal, and tell you themselves, rather than writing it - they don't realise that a good review can be so helpful.