At first glance, this may seem like a training video about customer service; don’t let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear.

The Inclusive Vs. Non Inclusive OrganizationProgram #8 of the Building A Diverse Workforce For The Global Millennium Series. Many times, new employees, especially those who are different, are not properly introduced and mentored into the o

Hiring decisions and performance evaluations are affected by common biases, such as favoring tall or attractive candidates. In the Judging Talent program, Professor Flynn provides techniques for conducting objective employee evaluations.

Part of The Happiness Advantage training program. Leading Positive Change is the perfect tool for leaders! Recognizing employees is critical, but you also have to learn how to give feedback in the most effective manner.