We always try to treat your order within 48h after receiving it. You can expect to received your order within 7 to 10 business days. If, for some unforeseen circumstances we cannot respect this time frame, we will contact you immediately to let you know. The order is sent directly to your specified address through Canada Posts.

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OUT OF STOCK PRODUCTS

We try to always keep a good amount of products in our inventory. However it is possible that we end up with out of stock products at the time when your order is placed. In this case, we follow up on your order and keep you informed by email. If you notice that a LOWELL product is out of stock on our site, please do not hesitate to contact us by email because it may be possible to produce the product you are looking for. If this is the case, the delivery time may be a little longer.

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WORKSHOP LEAD TIME

All LOWELL bags and accessories are proudly made in our Montreal workshop. The production of goods may take up to 8 weeks depending of time of year and raw materials availability. We will make sure to keep you update on any delay.

Thank you for your support

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DELIVERY TIME

It usually takes around 7-10 days to deliver your order (depending on which region it is being delivered to)

Purchases will be sent to the address attached to the order. It is possible however to deliver an order to another address besides the one attached to your profile.

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IN STORE PICK UP

We offer you the possibility of coming to pick up your online purchases at our boutique, which allows you to avoid delivery fees.

You will have the opportunity, while picking up your purchase in store, to check out the rest of our collections. It will therefore be possible to make an exchange up to 10 days after picking up your order

Please note that is preferable that you come pick up your order in store within 2 weeks of making the purchase online. If it is not possible for you to come within that time frame please let us know

If for some reason you must come to the store to pick up your order the same day it was purchased online, please let us know.

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EXCHANGES OR REFUND POLICIES

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EXCHANGES OR REFUND POLICIES (online)

If for any reason you are not satisfied with the purchase you made on the online store, it will be a pleasure for us to exchange it or refund you as soon as possible. You must send your complaint within 10 days of receiving your purchase to orders@lowellmtl.ca. Beyond this period no exchange or refund will be possible. NO EXCHANGE OR REFUND ON bathing suits, underwears or discounted items. All products on sale are FINAL SALE, no exceptions.

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RETURN PROCESS

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RETURN PROCESS (online)

Before returning an item, please contact us by phone at 514-544-6518 or by email atorders@lowellmtl.ca. We will give you a return authorization number (RA#) that you must write on the return box. Any items returned must be sent at your expense to the LOWELL store and must be accompanied by proof of purchase. Any damaged product will not be refunded or exchanged even if it is returned within the proscribed period. All items under guaranty will be redirected at our cost.

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TERMS & CONDITIONS

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WARRANTY AFTER SALE

All LOWELL accessories are lifetime guaranteed. The warranty covers hardware failure, rips in the seams or other abnormal wear. We will try to repair any defects whatsoever, otherwise we will exchange it. This warranty does not apply to the consequences of accidents, negligence, or breach of the maintenance. It does not cover damage caused by external factors such as contact with materials-marking, excessive friction or weather.

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EXCHANGE POLICIES (in-store)

If for any reason you are not satisfied with the purchase you made in-store, it will be a pleasure for us to exchange it as soon as possible. NO REFUND ACCEPTED. We accept exchange in 15 days following the day of your purchase. You must have in hand the original receipt, tags and packaging. Beyond this period no exchange will be possible. NO EXCHANGE ON bathing suits, underwears or discounted items. All products on sale are FINAL SALE, no exceptions.

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EXCHANGES OR REFUND POLICIES (online)

If for any reason you are not satisfied with the purchase you made on the online store, it will be a pleasure for us to exchange it or refund you as soon as possible. You must send your complaint within 10 days of receiving your purchase to orders@lowellmtl.ca. Beyond this period no exchange or refund will be possible. NO EXCHANGE OR REFUND ON bathing suits, underwears or discounted items. All products on sale are FINAL SALE, no exceptions.

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RETURN PROCESS (online)

Before returning an item, please contact us by phone at 514-544-6518 or by email at orders@lowellmtl.ca. Then, we will give you a refund autorisation number (RA#) that you must write on the return box. Any items returned must be sent AT YOUR EXPENSE to the Lowell store and must be accompanied by proof of purchase. Any damaged product will not be refunded or exchanged even if it is returned within the proscribed period. All items under guaranty will be redirected at our cost.

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SALES INFORMATIONS ABOUT LOWELL PRODUCTS

All LOWELL accessories are made from natural materials. The homogeneity of these materials is not guaranteed nor sought by its creators. In addition, the entire fur used is recycled and comes from used coats. This is what makes each and every piece of our collection so unique. Although we can guarantee the type of fur or leather colour of the product you choose, these can vary from one to another.

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WORKSHOP LEAD TIME

All LOWELL bags and accessories are proudly made in our Montreal workshop. The production of goods may take up to 8 weeks depending of time of year and raw materials availability. We will make sure to keep you update on any delay.

Newsletter subscription

Lowell’s boutique is also a statement, as our creations mix with a consistent range of shoes, accessories and clothes carefully chosen according to our values. A store where the work behind each piece is as important as the result itself. Transparency is the anchor point of our proposition. A space where attention to detail, quality, durability, design and making all merge into one.

ABOUT

INFORMATION

ORDER

THE INSPIRATION

Montreal is not a city that you visit, it’s one that you live and experience. Time will reveal an even more beautiful Montreal. Just like our LOWELL bags that are thoughtfully made to last in time. Not only to resist the wear of time, but to defy passing trends. We want to offer timeless, yet trendy designs. Pieces that are sober, but not overly classical. Accessories that will follow you year after year.

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HERE TO HELP

LOWELL MTL

Have a question? You may find an answer in our FAQs. But you can also contact us:

info@lowellmtl.ca

Espace Lowell ST-LRNT

5298, St-Laurent Blvd

H2T 1S1

Montreal, QC

+1 (514) 544-6518

st-lrnt@lowellmtl.ca

Opening Hours:

Monday to Wednesday 11:00 - 18:00

Thursday & Friday 11:00 - 20:00

Saturday & Sunday 11:00 - 17:00

Espace Lowell CHMPLN

66, Champlain Blvd

G1K 4H5

Quebec City, QC

+1 (418) 614-0851

chmpln@lowellmtl.ca

Opening Hours:

Monday to Wednesday Closed

Thursday & Friday 10:00 - 17:00

Saturday & Sunday 9:30 - 17:00

Thanks for subscribing!

Continue shopping

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DELIVERY FEES

Delivery fees are free in Canada with all order of 250$ or more

Delivery fees in Canada are 10$

Delivery fees for the United States are 20$

Delivery fees for International shipping are 40$

In store pick up : FREE

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SHIPPING POLICY

We always try to treat your order within 48h after receiving it. You can expect to received your order within 7 to 10 business days. If, for some unforeseen circumstances we cannot respect this time frame, we will contact you immediately to let you know. The order is sent directly to your specified address through Canada Posts.

---

OUT OF STOCK PRODUCTS

We try to always keep a good amount of products in our inventory. However it is possible that we end up with out of stock products at the time when your order is placed. In this case, we follow up on your order and keep you informed by email. If you notice that a LOWELL product is out of stock on our site, please do not hesitate to contact us by email because it may be possible to produce the product you are looking for. If this is the case, the delivery time may be a little longer.

---

WORKSHOP LEAD TIME

All LOWELL bags and accessories are proudly made in our Montreal workshop. The production of goods may take up to 8 weeks depending of time of year and raw materials availability. We will make sure to keep you update on any delay.

Thank you for your support

---

DELIVERY TIME

It usually takes around 7-10 days to deliver your order (depending on which region it is being delivered to)

Purchases will be sent to the address attached to the order. It is possible however to deliver an order to another address besides the one attached to your profile.

---

IN STORE PICK UP

We offer you the possibility of coming to pick up your online purchases at our boutique, which allows you to avoid delivery fees.

You will have the opportunity, while picking up your purchase in store, to check out the rest of our collections. It will therefore be possible to make an exchange up to 10 days after picking up your order

Please note that is preferable that you come pick up your order in store within 2 weeks of making the purchase online. If it is not possible for you to come within that time frame please let us know

If for some reason you must come to the store to pick up your order the same day it was purchased online, please let us know.

---

RETURN PROCESS (online)

Before returning an item, please contact us by phone at 514-544-6518 or by email atorders@lowellmtl.ca. We will give you a return authorization number (RA#) that you must write on the return box. Any items returned must be sent at your expense to the LOWELL store and must be accompanied by proof of purchase. Any damaged product will not be refunded or exchanged even if it is returned within the proscribed period. All items under guaranty will be redirected at our cost.

---

EXCHANGES OR REFUND POLICIES (online)

If for any reason you are not satisfied with the purchase you made on the online store, it will be a pleasure for us to exchange it or refund you as soon as possible. You must send your complaint within 10 days of receiving your purchase to orders@lowellmtl.ca. Beyond this period no exchange or refund will be possible. NO EXCHANGE OR REFUND ON bathing suits, underwears or discounted items. All products on sale are FINAL SALE, no exceptions.

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