Sue Lam

HR Diagnostics Manager, Shell

Sue is an HR Diagnostics Manager at Shell. As part of the HR Data and Analytics CoE within HR Strategy, Learning and Organisational Effectiveness, her team supports colleagues in the business and HR in the delivery of their strategy and objectives through the development and global implementation of company-wide surveys, assessments, and HR research projects. They focus on employee engagement, organizational excellence, talent management, leadership development, learning, technical assurance, assessor training and selection/recruitment.

Throughout her career, she has managed recruitment assessments and conducted HR and human capital management (HCM) best practices/benchmarking and academic research for Psychology Beyond Borders, UC Irvine and UCLA. Her work spans the full spectrum of HCM from recruiting, sourcing and selecting to training and development, retention, and engagement. She has used her expertise in statistical analysis and quantitative and qualitative research to help organizations increase their ability to compete in today’s unpredictable global market.

Sue has presented her work at numerous conferences and has received awards from the American Psychological Association, the National Institute of Health, the National Science Foundation, and the Society for Personality and Social Psychology.

Her work has been published in premier publications such as HR Executive, Strategic HR Review, Talent Management, HR.com, and the American Management Association’s journal, MWorld, as well as peer-reviewed journals including Personality and Social Psychology Bulletin and Emotion. She has also authored chapters in the Encyclopedia of Human Relationships and Health and Social Relationships.

Sue holds Bachelor of Arts degrees in psychology and history from University of California, Los Angeles, as well as a Ph.D. in social and personality psychology and quantitative methods and a Masters in social ecology from University of California, Irvine. She is certified as a Professional in Human Resources (PHR) from the HR Certification Institute and is a Society for Human Resource Management Certified Professional (SHRM-CP).

Sue was born and raised in Southern California and now resides in Texas. In her spare time, she enjoys spending time with her family, friends, and dogs, watching movies, traveling, and trying new food. She also enjoys yoga, East Coast swing dance and is SCUBA certified.

Content Featuring Sue Lam

Shell has used structured assessments for over 30 years to recruit talent into the organization. To increase cost effectiveness while improving candidate experience, a collaborative project between Recruitment and HR Data and Analytics examined ...