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PARTNER NEWS
Stay up to date with all that’s going on
in the world of Virgin Australia’s partners.
Insider tips
Discover Singapore with Rafuddin
Kamal, assistant chief concierge at
the Mandarin Orchard Singapore.
Good vibrations
A new-generation Vibe hotel
comes to Marysville.
Let there be light
How paying your electricity bill
can earn you Velocity Points.
A spa facility is just one of the features of
the Vibe Hotel that opened in Marysville,
the Vibe Hotel that opened in Marysville,
near Victoria’s Yarra Valley, last month.
near Victoria’s Yarra Valley, last month.
A bright colour palete, youthful style
A bright colour palete, youthful style
and connections to the local community
and connections to the local community
How long have you worked for Meritus?
I have worked at the Mandarin Orchard
Singapore for four years. How did you
become a concierge? It all began when
I took up my frst job as a bellboy eight
years ago. At the time, I didn’t know much
about working in a hotel but I set my goal
on receiving the prestigious Golden Keys
from the time I laid my eyes on them,
pinned on my supervisor’s lapel. I took
special interest in observing how he
made his recommendations to guests,
giving expert advice and delighting them
with his tips and knowledge. He was truly
an inspiration. I was very proud to have
received my own Golden Keys last
November, especially when there are
only about 70 concierges in Singapore
who are part of The Society of Golden Keys.
What are the best things about the job?
The satisfaction you get when you have
provided exceptional service and delivered
more than what the guest expected. The
smile and appreciation you get from guests
are very rewarding and fulflling. I have also
made friends and valuable contacts from
my interaction with them and they are the
best source to fnd out places to go to when
I travel to their country or city. The worst?
Geting impossible requests from guests
and therefore disappointing them. What
are the most common things people ask
you for? Restaurant recommendations,
atraction tickets, arranging guided tours,
ground and air transfers and bargaining
tips. Where would you suggest we eat?
Lau Pa Sat is a great place to start. It has
a great variety of local food in a single
place and will not break your budget. Enjoy
a cocktail? Catalunya has great mixologists.
Ask Dario and his team for the Whisky Night
Out. It will be your next favourite drink.
What about hidden gems non-locals
wouldn’t know about? The Ann Siang Hill
area is not visited by tourists enough but
the rustic shophouses — home to various
Chinese clan associations in between hip
and upcoming cafes and restaurants — will
surprise visitors. The place showcases the
traditional and modern aspects of Singapore.
What do you love most about your city?
Although a modern city, it is the simple
things that make living in Singapore the best.
To book at the Mandarin Orchard
Singapore, visit www.meritushotels.com.
are some of the key platforms of
the revitalised Vibe brand, and all
the revitalised Vibe brand, and all
feature at the Marysville hotel.
feature at the Marysville hotel.
“This next generation of our brand
“This next generation of our brand
is commited to delivering an authentic
is commited to delivering an authentic
experience that speaks to the local area,”
experience that speaks to the local area,”
says TFE Hotels marketing director Emma
says TFE Hotels marketing director Emma
Fraser. “We will go the extra mile to inform
Fraser. “We will go the extra mile to inform
our guests of what to do in the region.”
our guests of what to do in the region.”
With 101 guest rooms, including fve
With 101 guest rooms, including fve
suites, the hotel hopes to play a role in
suites, the hotel hopes to play a role in
the regeneration of the town, devastated
the regeneration of the town, devastated
in the 2009 Black Saturday bushfres.
in the 2009 Black Saturday bushfres.
Local art features thorough the property,
Local art features thorough the property,
and the interiors refect the region.
and the interiors refect the region.
Other facilities include an outdoor
Other facilities include an outdoor
pool, an eatery with a focus on Yarra Valley
pool, an eatery with a focus on Yarra Valley
produce, a conference centre and gym.
produce, a conference centre and gym.
For information, visit www.tfehotels.
For information, visit www.tfehotels.
com/vibe-hotel-marysville.
com/vibe-hotel-marysville.
Lumo Energy isn’t just shaking up
Lumo Energy isn’t just shaking up
the energy sector with its fexible
the energy sector with its fexible
packages and efcient helplines...
packages and efcient helplines...
it’s also rewarding its new customers
it’s also rewarding its new customers
with Virgin Velocity Points.
with Virgin Velocity Points.
If you sign up to Lumo’s 24-month
If you sign up to Lumo’s 24-month
residential electricity contract, you
residential electricity contract, you
earn 10,000 Velocity Bonus points,
earn 10,000 Velocity Bonus points,
which can be redeemed on travel
which can be redeemed on travel
with Virgin Australia or at the
with Virgin Australia or at the
Velocity Rewards Store.
Velocity Rewards Store.
What’s more, you will also receive
What’s more, you will also receive
six Points for every dollar you spend
six Points for every dollar you spend
on your energy bill. For details, visit
on your energy bill. For details, visit
www.lumoenergy.com.au.
www.lumoenergy.com.au.
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