The Living Victoria Water Rebate Program is funded by the Victorian Government through the Department of Sustainability and Environment. Your local water supplier is responsible for processing the rebate applications for their own customers. A central assessor will process the claims for self-supplied owners and tenants.

Rebates are now available for households that are self-supplied (not connected to a reticulated water supply). This is in addition to households connected to an urban reticulated water supply and who have an account with a Victorian urban water supplier.

Yes, the home and garden rebates are available for tenants of properties. If the tenant does not pay a water bill from one of the urban water suppliers, appropriate documentation showing proof of residency must be provided with the claim form. Please see the terms and conditions on the back of the rebate application form for further information.

Yes. Rebates are claimed per household as they are taken off the cost of the property's next water bill. Rebates can be claimed for each property, for either self-supplied or connected to an urban reticulated water supply.

The rebates for most home and garden products will be provided to you as a credit on your next water bill. Rainwater tank rebates and permanent greywater system rebates can be paid to the customer as an EFT payment. Rebates for households that are self-supplied with water (not a reticulated water supply) will receive their rebate as an EFT payment.

The Victorian Government has set a rebate of $100 for efficient dual flush toilets available for new replacement dual flush toilets purchased and installed from 1 July 2012 under the Living Victoria Water Rebate Program.

A licensed plumber must install all rainwater tanks, permanent greywater systems, hot water recirculators, dual-flush toilets and cisterns and tank to toilet connections. Where required, a Plumbing Industry Commission (PIC) certificate must be supplied.

A licensed plumber must install all rainwater tanks, permanent greywater systems, hot water recirculators, dual flush toilets and cisterns and tank to the toilet connections. Where required, a Plumbing Industry Commission (PIC) certificate of compliance must be supplied.

The installation must also meet any relevant National Construction Code requirements and have the necessary council permit (where required). A council septic tank permit may also be required for some greywater systems. See terms and conditions for full details.

A PIC certificate is a Plumbing Industry Commission certificate of compliance that is supplied by a licensed plumber. A PIC certificate must be included with the rebate application if the total value of the product, materials and associated plumbing is greater than $750. Ask your plumber to supply you with a PIC certificate on completion of works. For more information visit the Plumbing Industry Commission.

Washing machines are one of the biggest water users in the house. Providing rebates on washing machines with a five-star water rating makes it easier for people to upgrade to the most efficient models.

High-pressure cleaning devices are a good water saving alternative to using trigger nozzle hoses, but they are not one of the most commonly used items around the home. The rebate scheme offers rebates for products that will provide the biggest water savings for households.

Yes, and if a portion of the basket of goods is purchased in the previous year and you did not claim a rebate in the previous year you can use receipts from that year. However, once a claim has been lodged in a calendar year, no further receipts from that year can be used for future claims.

Victoria has received considerable rainfall over the last few months, making it the perfect time to install a rainwater tank. With this rainfall and the easing of water restrictions, it also means that there is less of a need to use this water on the garden. Having a rainwater tank connected to the toilet or laundry triples the potential year round water savings.

Yes, provided you have purchased and installed the new toilet within the eligible period. A licensed plumber must install dual flush toilets and cisterns. Where required, a Plumbing Industry Commission (PIC) certificate must be supplied.

No. The tank rebates are not available to new houses that received a building permit after 1 May 2011, which was when the 6 Star Building Standard was introduced.

The rainwater tank or rainwater tank to toilet rebate is only available to new houses that received a building permit for the house before 1 May 2011. Proof of the building permit issue date is required.

To claim a rainwater tank rebate the period between purchase and installation of the tank cannot be longer than 12 months. All rainwater tank rebates are conditional on them being connected to a toilet and/or laundry. All rainwater tanks must be installed by a licensed plumber and meet all of the terms and conditions provided on the back of the claim form to be eligible for a rebate.

All rebates for applicants on mains water will be paid as an EFT payment.

No. Residential rebates are now available to all residential Victorians, including those not connected to an urban reticulated supply (mains water). However rainwater tank rebates are now only available to tanks connected to the laundry or toilet.

All Rainwater tanks must now be designed, manufactured and certified to the relevant Australian Standards to be eligible for a rebate under this program.

Yes, however you can only claim a rebate once the full amount of the lay-by has been paid off and original receipt(s) of your purchase must be submitted with your rebate application. A rebate can only be paid once the product is installed in the home.

The audits are performed by independent organisations that are a registered business.

Many plumbers and in particular, Green Plumbers can conduct the audits. There are also professional organisations that specialise in water efficiency that may also perform the audits. They are generally not done by the water corporations.

Water audits can be either internal audits of a home or external audits that look at water use outside the home and in the garden. Only one rebate may be claimed per eligible customer or household.

To claim the $50 rebate, customers need to send in a copy of the water audit report with their claim form and an original receipt from the professional who conducted the audit.