Keeping your contact centre PCI compliant

The Payment Card Industry Security Standards Council (PCI SSC) warns of the risks businesses take if they use pause and resume call recording for processing payments by phone.

Pause and resume – whether manual or automated – only removes the call recording and its storage from PCI DSS scope. It does not address the risks posed by unscrupulous agents, their desktop environment and internal phone systems. PCI SSC’s guidelines are clear: the only solution against fraud and to ensure compliance is to completely remove payment card data from the contact centre environment.

What problem do you need solved? Speak to us today to see how we can make a difference...

A problem discussed is a problem half solved. Let's talk....

Get started...

Full Name

Email

Contact Number

How can we help?

Thanks!

Your enquiry has been submitted and someone will be in touch shortly.

We have placed cookies on your computer to help make this website better, please read our cookie policy for further information.
You can change your cookie settings in your browser at any time. Otherwise, we’ll assume you’re OK with our use of cookies.