Course Details

ITIL® 2011 Edition Foundation: Service Design Fundamentals

Overview/DescriptionTarget AudiencePrerequisitesExpected DurationLesson ObjectivesCourse NumberOverview/Description
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a registered trade mark of AXELOS Limited.

Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam.