Delivery Policy

This service is only available within New Zealand. All terms & conditions are valid for online purchases only.

Once an order has been dispatched it cannot be cancelled. If you need to cancel your order and you have not received notification that it is on its' way to you, please contact us on 0800 449 922 and we will endeavour to arrange cancellation where possible.

We currently offer a Click & Collect service from our Northcote distribution centre only. We will email you once all your items have been gathered at our distribution centre and are ready to be collected, please allow up to 7 days for this.

We aim to dispatch web orders within 5 working days but due to our stock being spread out among 7 stores this can sometimes take longer to gather all the stock and send out to you.

Delivery Charges

For deliveries nationwide, we charge a non-refundable delivery fee that is calculated based on the items in your cart and your delivery location. Fragile goods such as Mirrors & Glass Art can be delivered at a furniture rate - as the nature of these items prevent them from being deliverable by a courier service. Larger homeware items may also have an extra surcharge due to their size. This will be calculated at checkout.

International customers

Online shopping is only available within New Zealand.

Unfortunately we are unable to ship to other countries at this time.

Returns policy (Online only)

Importers NZ Limited trading as The Design Store is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original condition (unworn with packaging/labels attached) within 14 days of receipt, with proof of purchase. We will happily exchange your purchase. Alternatively you can exchange online purchases at any one of our 8 Auckland stores, simply bring your packing slip or confirmation email with you as proof of purchase. Importers NZ Limited trading as The Design Store has the right to decline returns if the product is not returned in its original condition or returned outside of the 14 day period. Please be aware any delivery fee incurred is non-refundable.

How to return product

You can return product to any Importers NZ Limited trading as The Design Store branch providing all the terms and conditions of our returns policy have been met. Please return the product with the purchase confirmation letter as your proof of purchase. You can find your nearest store here.

You can return product by courier to the Webstore providing all the terms and conditions of our returns policy have been met. Please return the product with the purchase confirmation letter as your proof of purchase.

Please send the parcel to:21 Kawana Street,Northcote,Auckland 0627

*Postage charges on returns are non-refundable.

We will process your exchange or refund within 10 working days of receipt of your parcel.

The Design Store does not accept responsibility for items lost in transit while being returned. We recommend that you use a postage service that provides tracking and delivery to the door.

Faulty product

If you receive faulty or incorrect product, please contact us Or email us at weborders@thedesignstore.co.nz Please quote your order number. We will arrange to rectify the problem.