If your company uses an intranet portal to grant access Hearsay Social, please log in through your company's portal. Otherwise, you may log in at login.hearsaysocial.com Did this step resolve your issue?

Yes

No

Please contact us. Be sure to provide your full name and the name of your company, as well as the email address you use for work. We will contact you with sign-up instructions.

Login issues are often resolved by doing the following:

Clear your web browser's cache and cookies (sounds funny, but it helps!). Find out how to do this by clicking here.

Check your Facebook login credentials. Are you able to log in to the same Facebook profile you originally connected with Hearsay? If not, you may need to reset your Facebook password. You can do that by clicking here.

It is especially helpful for our troubleshooting process if you can provide the URL of the page you were on when an issue occurred, as well as a screenshot of what you are seeing. Instructions for taking a screenshot are available at http://take-a-screenshot.org

If your company is already client of Hearsay Social, please contact us for further assistance. Your company's social media team may also have information to help get you started in Hearsay Social.

It sounds like you may be an assistant to an agent. Please contact your agent and ask them to log in to Hearsay Social. Once they have logged in successfully, you will be able to log in.

It sounds like the social page or account you are attempting to link with Hearsay Social is already associated with another user in our system. Please request an invitation from the person who manages that social page by clicking the Request Invite link under the error message.

It is especially helpful for our troubleshooting process if you can provide the URL of the page you were on when an issue occurred, as well as a screenshot of what you are seeing. Instructions for taking a screenshot are available at http://take-a-screenshot.org

Generally, this error indicates that you are not using the correct login credentials. Please try the following:

Clear your web browser's cache and cookies. Instructions for doing so are available at: Wikihow

It is especially helpful for our troubleshooting process if you can provide the URL of the page you were on when an issue occurred, as well as a screenshot of what you are seeing. Instructions for taking a screenshot are available at http://take-a-screenshot.org

Thanks for this information. Has any of the following occurred?

I see a blank screen.

I am seeing another issue which is not described here. I need more help.

If you are using Internet Explorer, please add the following to your Trusted Sites list:

It is especially helpful for our troubleshooting process if you can provide the URL of the page you were on when an issue occurred, as well as a screenshot of what you are seeing. Instructions for taking a screenshot are available at http://take-a-screenshot.org

It is especially helpful for our troubleshooting process if you can provide the URL of the page you were on when an issue occurred, as well as a screenshot of what you are seeing. Instructions for taking a screenshot are available at http://take-a-screenshot.org

FAQ

How do I sign-up for Hearsay Social?

At this time, our application is available only to employees and other authorized designees of our customers. If you do not have an account and your company is a customer of Hearsay Social, please contact your corporate social media team to ask for sign-up instructions.

Why must I grant Hearsay Social permissions for my Facebook account?

We ask for permission to help manage your Facebook pages. In order to do this you must authorize the Hearsay Social application on Facebook and provide Hearsay Social with all requested permissions to access your Facebook pages and/or profiles.

Can I invite someone to help me manage my account?

Yes! Visit your Settings tab in Hearsay Social and enter the email address of the person who will assist you with your social media strategy in the Group Invitations section. Please note that some companies require assistants to also be employees of your company.