Information Technology Data Services

ITDS

Information Technology

Technical support is provided throughout the Kent ISD campus, satellite locations, and Region 1 districts including Cedar Springs, Comstock Park, Kent City, and Sparta. We also provide technology consultation and services to constituent districts upon request.

Data Services

Information Gathering to Obtain Results (IGOR) was developed by Kent ISD to provide a comprehensive data warehouse solution to several ISDs across Michigan. Data warehousing is a valualble, proven approach to providing educators at all levels of an organizaiton with the information they need to make high impact decisions.

Information Systems

The Information Systems team provides support for many applications, including PowerSchool, MicroSoft SQL server, Tienet and several custom applications. Our successes are hosting PowerSchool services for 5 LEA districts in addition to county List Serves. The Information Systems team hosts quarterly user group meetings and workshops for our group members. We also facilitate the information exchange between the ISD and sending school districts.

InGA

Information Gathering Assistant (InGA) is a tool designed to assist districts in collecting their common assessment data with a direct connection to IGOR. Districts can create assessments and assign each item (constructed response or multiple choice) to an individual content or learning standard. Classroom common assessment data can be entered through a spreadsheet interface or through a web-based scanning tool like Scantron. After the district assessment window is closed, the data is loaded into IGOR. Custom reports can be built at the classroom, school and/or disrict level to display achievement information.

Help Desk

The IT Department uses an online help system to log, prioritize and assign help requests for technical support. Our technicians strive to provide excellent service to you, our customers. To request technical assistance, the following options are available:

Send an email to the help desk - be sure to include all important details, your location and phone number

Call the Help Desk at 616-301-8848

You will receive an email confirmation within an hour that provides the technician's name assigned to your request and the estimated completion time.The Help Desk is available Mon-Fri from 6:30-4:30. After hour requests are processed the next business day