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Lost and Mishandled Baggage

For baggage which is received damaged or
is delayed or lost, please contact the Bhutan Airlines personnel in the
arrival hall and report the same. A report will be filed and a copy
will be given with a reference number for follow up action. In the event
that you arrive at your destination without your checked baggage,
please be assured that we will do everything possible assistance to have
your baggage delivered to you as soon as possible.

In the
event of loss of baggage, claims will be settled as per the applicable
company’s policy. As per the policy, the compensation is computed at the
rate of USD 4 per kg.

For passengers travelling on International
routes, in case of damage to baggage, complaint must be made in writing
to the Carrier forthwith after discovery of damage and not later than 3
days( working Hour).

We will notify you as soon as your baggage is
located and will deliver it to the address you specified, subject to
local customs regulations. Alternatively, you may collect your baggage
at the airport and we shall be glad to reimburse the transport cost.

Note

Passengers
are advised not to carry valuables such as jewellery, encashable
articles, negotiable papers and currency in their checked baggage. The
Carrier is not liable for loss/damage to or delay in the delivery of
fragile or perishable articles, money, jewellery, silverware, cameras,
electronics/ video/computer or photographic equipment, negotiable
papers, securities, heirlooms, antiques, artifacts, work of art,
irreplaceable books or publications, manuscripts, business documents,
precious metals and other similar valuables or commercial effects.