Check your meter reading

Simply read the black numbers on your water meter and compare this to the reading on your bill.

If the number is in sequence, the reading is correct.

If the number on your meter is less than the number shown on your bill, your meter may have been read incorrectly. If this is the case, contact us and we'll adjust this for you.

Check for leaks on your property

If the reading on your water meter is in line with the reading on your bill, you may wish to check your property for leaks. Leaking pipes, taps and toilets not only waste water, but can add to your water bill.

Calculate your water use

Get your water meter tested

If you've checked your meter reading and are satisfied you don't have any leaks, you can ask us to test your meter.

You'll need to pay a fee, depending on the size of your meter. We then run a fully accredited flow-rate test on the water meter to determine its accuracy. If the meter is faulty, we'll adjust your water use charge and refund the meter test fee.

We find that the meter is working correctly 80-90% of the time, so we advise you to thoroughly check your property for water leaks before you request a meter test.

When you buy a property, your solicitor sends us a cheque for any money owing at the time of settlement. We
don't read the meter that day and the water at the property remains connected.

As part of the settlement, the seller's water usage is deducted from the settlement figures. It's not deducted from the property's account so you may see an amount still outstanding for the current quarter's water usage.

You
do need to pay this charge as the seller has already 'paid it' to you through the settlement process. As the new owner, this charge is now your responsibility.

Please check that this amount is listed in your settlement papers under 'water usage adjustments'. If you're not happy, please contact your solicitor.