Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I was reserved a truck to transport my vehicles, 3 weeks in advance. I remained in contact through email and phone and was told everything was good to go. On the day of my pickup, when I had to call them and ask where is the truck, they told me they had no truck to pick up my vehicles. I already had a plane leaving the area and was forced to cancel my flight and had to put my family in a hotel until I can have my vehicles picked up or place them in a storage. I had to put my vehicles in storage and leave town. I do not know when my vehicles will get transpoted. The company has taken my money and will not answer my calls. Please stay away from this company. I will go after these guys legally. If anyone need any more info about my experience please feel free to contact me. One peice of advice, do not give a broker a deposit until your car is on a trailer. Now I am forced to find a truck while I am out of town and my vehicles are in storage. [continued below]....

Report Attachments:

..... I have been thing about buying my own transport truck and just being honest and direct to the customer. Please avoid Trans Auto transport. I am out a total of about $1100 with all the hassle of staying in a hotel, storage fees, added cost of new trucking company and the price difference of the two companies.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: TranAutoTransport - ()

SUBMITTED: Wednesday, April 24, 2013

POSTED: Wednesday, April 24, 2013

I would like to apologize for this terrible experience and ensure you
that this is not a common occurrence with Transauto Transport.We had
answered all your phone calls except after hours, and we returned your
phone call on more than one occasion, and all you did was yell at us and
hang up. We kept trying to tell you that we will refund you but you
kept hanging up on us, we even left several voicemails from different
numbers telling you to give us a call, and to let us know which card you
would like the refund on, and still no answer or call back.We had
dispatched your vehicles to carrier Soho Transport. Unfortunately the
insurance for this truck had expired and DOT had shut down this truck
and was not able to pick-up your vehicles. We went ahead and posted it
on central dispatch for you to get the next carriers going that route to
call us.

Since we had it posted not only our company but others as well this
caused a conflict for the drivers to call us. We have refunded you
reservation and you should see it in your account in 24-48 hrs here is a
copy of your re-fund.

Merchant Trans Auto Transport

2786 Woodtream Cir

Kissimmee, FL 34743

US 407-476-0409

Order Information

Description: Carrier Cancelled

Order Number: P.O. Number:

Customer ID: Invoice Number: RP-5679

________________________________________

Billing Information Shipping Information

Bridget Shaw

________________________________________

Shipping: 0.00

Tax: 0.00

Total: USD (200.00)

Visa XXXX5679

Date/Time: 02-Apr-2013 06:13:29 PDT

Transaction ID: 5130911416

Transaction Status: Refund/Pending Settlement

Authorization Code:

Payment Method: Visa XXXX5679

Please let me apologize and insure you that we here at transauto
transport will never keep a customer&#8217;s reservation and we are
an honest company.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.