Consumer Consultation Office

This association offers a leaflet introducing Consumer Consultation Service (with a tollfree phone number) as an optional service. We are receiving over 1500 calls a year.
Distribution of a leaflet to all new contractors will allow us to solve consumer’s issue quickly by providing advice on a sensitive matter that is hard to call a salesperson or the
company’s customer service.

We provide consultation in 10:00-12:00 and 13:00-21:00 on weekdays and in 10:00-12:00 and 13:00-16:00 on Saturdays.

Database Service of Consumer Consultation Office (NADSS System)

Basic Service

Issues that have been dealt with at the consumer consultation office of the association are now available for inspection on the cloud computing system. It is possible for the member company to view it at any time and any place on the communication terminal equipment. It is possible to download the data in CSV file and
process it.

Outline of the basic service

Obtain ID/Password for the accession to the database.

The data of the consultation issue of your company can be inspected by the accession to the database.

The database is accessible from mobile terminals which make it possible to take action quickly while you are out of town on business.

Optional service

Member companies can own their original database to manage consultation data by changing specifications to meet those of cloud computing of the association.

Outline of optional service

The format of data base of the association can be customized to meet those of the member companies.

Consultation can be evaluated objectively by converting the content of consultation to a numerical score on association’s database. This will ensure contact persons to take quick action for an early settlement of the consumer issue and also to facilitate smooth improvement of the selling method even if their skills are not equally high.The database is accessible from mobile terminals which make it possible to take action quickly while you are out of town on business.