Best Buy's Black Friday Tent Cities Reveal A Harsh Reality For The Companyhttp://www.businessinsider.com/best-buy-black-friday-2012-11/comments
en-usWed, 31 Dec 1969 19:00:00 -0500Sun, 02 Aug 2015 16:47:02 -0400Kim Bhasinhttp://www.businessinsider.com/c/50b76e6d6bb3f7312d000010Ramon PerezThu, 29 Nov 2012 09:17:17 -0500http://www.businessinsider.com/c/50b76e6d6bb3f7312d000010
What the article points out is that what best buy is doing NOW increasing customer experience will not get new people in their doors. What will is prices, low prices that people would normally find online, and will find online instead of going to best buy just because theres someone friendly at the door.http://www.businessinsider.com/c/50b4c047eab8eaf478000020LEMTue, 27 Nov 2012 08:29:43 -0500http://www.businessinsider.com/c/50b4c047eab8eaf478000020
Regardless, If it is for a challenge, a thrill or because of need I was touched by these individuals who waited in line for over 24 hours, I treated them with a degree of respect for their perseverance. My mother said, I would not do that... but I mentioned to her that she gets up at 3 am to make a 9 am flight to go see her granddaughters when the cab ride to the airport is only 20 minutes, because she is excited and does not want to miss her flight. I appreciated those people who chose to spend their time and money with us. That day I was scheduled for a 12 hour shift, but I stayed for an extra 5 because people needed help. So, I disagree that people are not interested in good service. If we had treated those early birds unkindly, I am sure it would be all over the press as well. Before Best Buy, I worked at CompUSA, and I used to see Best Buy as the Disney World of electronics, we should offer the same kind of service Disney offers.http://www.businessinsider.com/c/50b3f588eab8ea793b00000dMaryMon, 26 Nov 2012 18:04:40 -0500http://www.businessinsider.com/c/50b3f588eab8ea793b00000d
Well, duh. Anyone shopping on Black Friday is price-conscious. Of course they don't care about service. These are people willing to camp out for days to get a laptop below cost. And I guarantee you that they also weren't there in line for hours in the cold just to touch something they had in an Amazon basket already -- they could do that any day of the week, so why wait in line? This was the most pointless article ever.http://www.businessinsider.com/c/50b3bc3ceab8ea773400002fGary AndersonMon, 26 Nov 2012 14:00:12 -0500http://www.businessinsider.com/c/50b3bc3ceab8ea773400002f
Customer service is better at Best Buy than almost anywhere else. Not saying it is great, but everywhere else sucks.