Restroom Alert Pilot to Improve Cleanliness, Maintain Supplies

Keeping up with the cleanliness of 92 public restrooms is a daunting challenge. In an effort to keep public restrooms at BWH consistently clean, functional and stocked with supplies, BWH Environmental Services is piloting a new restroom management system called Restroom Alert.

For 90 days, beginning the week of May 4, public restroom users at BWH will be able to alert Environmental Services about maintenance or cleaning issues by texting a five-digit number and bathroom code, both of which will be posted inside the bathrooms. For example, you can text “6500 needs soap” or “3500 needs paper towels” to the number provided.

These texts go directly to Environmental Services supervisors, who will then assign a team member to address the issue. In total, 92 public restrooms at BWH will be involved in the pilot. All feedback is anonymous; phone numbers will not be stored or used in any way.

Luis Soto, director of Environmental and Central Transport Services, said he’s looking forward to testing the new system and gathering feedback from the BWH community about the pilot.

“It is a priority of ours to achieve a high standard of cleanliness at all times,” Soto said. “We want to take care of any issues that may arise. I know this pilot will be very beneficial to the entire hospital.”