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Accessibility

Making LV.com as accessible as possible

Accessibility guidelines

As a minimum, all pages of this website aim to conform to level AA of the Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognised benchmark for building accessible web pages.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines also makes web content more user friendly for all people.

Web standards and technologies

This website has been built to comply with W3C standards for HTML and CSS. These technologies are relied upon throughout the site. The site displays correctly in all popular browsers, and degrades gracefully in older browsers.

Making the most of your visit to LV.com

Our website works with a variety of different web browsers. You can resize the text, change the font and colours used. There are more handy hints and tips available at theBBC My Web My Waysite.

Telephone numbers and additional support

Please note, we may record and/or monitor calls for training and audit purposes.

You can write to us at the following address:

LV=County GatesBournemouthBH1 2NF

Screen readers

LV.com will work with a number of screen readers available. If you are sight impaired in any way and use a screen reader, we would like to know your thoughts and feelings about our website.

LV.com is tested with JAWS and the version we support is always the current release minus two for example, v12 released, our testing is done with v10.

If you have time and would like to leave your feedback, please email your comments to feedback@lv.com.

Transcripts and alternative text

To make our content accessible to as many people as possible we provide transcripts of all our audio and video content.

Where we use images to support content on the page, we use the ‘alt’ text attribute to help you understand what the image displays and its purpose.

Links you find on pages also make use of alternative text within the ‘title’ element. Your screen reader may read this out as part of your custom settings. Depending on how you have your software set up, one or more settings may need to be included.

Documents

The documents provided on this website are in portable document format or PDF. We make sure our files are created in the most accessible way however, for text-to-speech you may need to download and install additional software.

There are a number of different software tools available for free. SearchGoogle.co.ukfor more information.

Web browsers supported and compatibility

We test with the most popular of web browsers and operating systems however, as there are so many we cannot test with all of them.

By choosing the most popular browsers though, we offer you the most choice available. The LV.com site is tested on Windows and Mac OS operating systems including smart phones using iOS and Android.

Customer feedback is important to us.If you discover an area of the website that causes you difficulty please contact us at feedback@lv.comoutlining the problems that you are experiencing.

Plain English

Our website has been designed to plain English best practices using writing-for-web techniques. We have tried to remove all our jargon, or where we need to have some for legal reasons we at least explain what it means.

Print available in different formats

We can send product literature to you in Braille, Large font or Audio. For us to make sure that we send you the correct information we'll need your name, address, our product you're interested in and the format you'd like it to be for example, Braille.

Helpful hints and tips for accessible web browsing

Every web browser has its own settings and keyboard shortcuts to use. We've included the most popular below however, we cannot show all of them. For more information you should refer to your web browser help menu.

How to resize the text and change colours in your browser

In every web browser is the ability to resize the text you view on the screen.

You also have the opportunity to set the default font and size used for websites in the browser you use.

Quick keys:

To quickly resize the entire screen, including text size you can press the Ctrl key with either the – or + keys. You can also hold the Ctrl key and use the scroll button on your mouse if you have one.