Frontier was a learning experience. One where I learned that customer service is not a job I want to do ever again. Don't get me wrong. The people that I worked with and for, were great people, it was just the customers that I had a problem with.

So far behind in times and horrible cable company customer service could be large winbacks if the company would actually truly invest in rebuilding the network like comcast did years ago instead of shotgunning, patching and hoping the duct tape and bailing wire hold it all together long enough that the PUC date passes.

Cons

Haven't seen a clean bathroom in 3 months, nor a vacuumed carpet in 2 months in the office. Office janitorial contract consists of emptying some of the garbage cans some of the time. The smell is sickening and no one cares. Short sided high profit deals over long term growth solutions. 15 years behind technology curve. Expects customers to build their network and make at least 100% margin on customer's money or there is no network investment otherwise. Would make more sense to break even to expand network for free but that would eat into bonuses.

Advice to Management

Cut the dividend in half and put every single dollar into the ground, air and buildings. Build a network for cost that the customer is paying for instead of making profit on top of money you never spent and that would lead to triple the MRC and grow the network exponentially. Although this logic seems simple every single decision is based on maximizing a single sale over maximizing growth for the long term. Maybe Frontier should hire more EVPs and SVPs to have a few meetings and build additional departments as to put a strategy together to understand why we do not sell more high end deals.

-Basic tech work for decent pay -Benefits -Full Time -Experience on the resume -Frontier hires from within so you can in fact move up from within the company -You can move up to things like the NOC (Network Operating Center) or Fiber Optics, or even the Malware/Offline team w/o any extra certifications simply by learning as you go along -If you don't know something you always have someone you can ask, whether it's a Lead, Senior Tech, the guy/girl sitting next to you... or Google... -If you can sell you can make a decent amount of extra cash and the more you sell the more you can make per what you sell -You can make more per hour depending how much you sell -Shift bids every 3 months so you depending on seniority you can kind of "mold" your schedule. -Friendly atmosphere from co-workers and superiors -Casual dress code

Cons

-Some the non-tech savvy are hired (not all the time, but more often then should happen) -Not enough field techs to meet the repair/installation demands -For some techs, empathy, compassion, and patience is lacking

Advice to Management

Make better hiring choices. There should be a prerequisite list of computer knowledge before you can be hired. If some is hired and they don't know the difference between an SSID and a WEP shared key, someone dropped the ball and someone was hired... and they shouldn't have been.

Glassdoor has 603 Frontier Communications reviews submitted anonymously by Frontier Communications employees. Read employee reviews and ratings on Glassdoor to decide if Frontier Communications is right for you.