Code of Conduct

The Management and Staff of The Phoenix Hotel promote the responsible service of alcohol & gaming. Any form of advertising and promotions contained (but not limited to) on our website, social media, fliers, EDM’s and print media are not implicitly or explicitly directed at minors, excluded persons or vulnerable or disadvantaged groups.

Responsible Service of Alcohol (RSA)

The Management and Staff of The Phoenix Hotel maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer. For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice. We recognize that alcohol abuse and alcohol consumption by minors are serious social issues. Our staff are trained in Responsible Service of Alcohol and actively promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.

Responsible Service of Gaming (RSG)

This venue is committed to providing the highest standards of customer care and responsible gambling. Our Responsible Gambling Code of Conduct describes how we do this. Responsible gambling in a regulated environment is when consumers have informed choices and can exercise a rational and sensible choice based on their circumstances. It means a shared responsibility with collective action by the gambling industry, government, individuals and communities.

For more information please view the code of conduct below in the relevant language:

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The Phoenix Hotel a la carte Bistro offers full table service for meals & drinks. Our Executive Chef has created a menu with a focus on ‘fresh’ ingredients. As your order comes through to the kitchen watch the team go to work to prepare a freshly cooked delicious meal for you to enjoy.