B.C. Country: Serving Rural Broome County

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Overview

What is BC Country?

BC Country is our public transportation service for rural Broome County residents. To use BC Country, you must first register and then reserve your ride. BC Country will pick you up in the morning, bring you to your destination in urban core of Broome County, and provide a return trip in the afternoon or early evening.

Register

How do I register for BC Country?

If you are new to BC Country call 607.763.4464 press option 3 to speak with a BC Country Dispatcher. Please have your name, address, and return phone number ready. We will register you for the service and provide introductory ride information.

Once registered, call us at 607.763.8747 each time you need a ride.

Fare

What is the fare?

The rates are as follows. Please pay exact fare.

The regular fare is $3.50 for each one way ride.

For persons with disabilities the fare is $2.50 for each one way ride. You will be asked to provide proof of your disability to the BC Country office prior to your ride.

Children under age 5 ride free when accompanied by an adult.

Riders must pay exact fare. Pennies and rolled coins will not be accepted. Drivers cannot make change.

If you are age 60 or over, you can apply for an Office for Aging Identification Card. This card will allow you to ride from 9 AM to 4 PM with a suggested contribution of $2.00. No one will be denied service as an OFA rider due to their inability or unwillingness to contribute. Please ask a BC Country Dispatcher for details.

Hours

What are your hours of operation?

Monday through Friday; hours vary depending on location

We are closed most major holidays.

Buses may be delayed or cancelled during inclement weather. We will announce cancellations here on our website, social media pages, and various news media.

Ride

When will my bus come?

Traffic, weather, attending to other passengers, and other unforeseen factors may affect exact arrival time.

The bus may arrive as much as fifteen minutes after your scheduled pick up time without being considered late.

Please wait where you can see the bus coming. Please be ready 15 minutes before your expected arrival time.

What happens when my bus comes?

As the bus approaches, go out to the curb to board the bus. The driver cannot go inside to get you.

Drivers cannot back up or put the bus in a position which may cause damage to the bus, surrounding property, compromise safety, or block roadways.

The front entrance of the bus has steps with a handrail.

A power lift on the rear side of the bus is available if you cannot use the front entrance steps.

Deposit your fare in the fare box. Drivers cannot make change.

What happens when I reach my destination?

We will make reasonable efforts to get you as close to the curb of your destination at the time you requested.

BC Country drivers cannot back up or maneuver the bus in a way which may cause damage to the bus, surrounding property or compromise safety.

Please wait for the driver to release you from any securement straps, and/or listen for any instructions from the driver

What if I miss my bus?

If you miss your scheduled pick up time, contact us as soon as possible at 607.763.4464, and choose option 3.

Missed rides may count as a "no show."

Cancellations made less than one hour before the scheduled trip will be considered a "no show."

Three (3) no-shows in a thirty-day period may result in a thirty-day (30) suspension of service.

Please note that our approach is to work with each consumer or agency to prevent any suspensions from occurring and to keep consumers access to transportation. This is accomplished by sending warning letters to consumers after each no-show. During this time there is an opportunity for the consumer or agency to contact us if the no-show was beyond their control. We will then remove the no-show. However, if the consumer or agency does not contact us after each warning letter and then they receive a suspension letter, there is a grace period prior to the suspension beginning where the consumer or agency can contact us once again. It is only after every possible step is exhausted that we instill the suspension process. At this point they are given an opportunity to appeal.

Accessibility

What are the guidelines for Mobility Aid Accessibility?

BC Country buses will transport any mobility device that fits on the bus without compromising safety, damaging the bus or obstructing the aisle in a way that would prevent other passengers from safely walking past the device. Specific questions can be answered by calling the B.C. Transit office at 607.763.4464. For your safety:

Riders in wheelchairs or similar mobility aides must be facing forward while the bus is in motion.

Wheelchairs must be secured to the floor of the bus.

We recommend wheelchair users use seatbelts or shoulder harnesses for additional safety.

Can a guest or service animal come with me?

Guests may ride with you for an additional $3.50 each one way ride. When making a reservation, you will need to inform our scheduling unit that a guest will be riding with you.

There is no charge for your service animal to come with you.

Travel Training

How can I get more help understanding BC Transit?

We coordinate travel training to help you learn more about using BC Country, BC Transit fixed route service, and using other travel options. Contact our Mobility Manager for more information.

Can I ask a question?

Title VI Civil Rights Protection

The Broome County Department of Public Transportation is committed to ensuring that no person on the basis of race, color, or national origin will be subjected to discrimination in the level and quality of transportation services as protected by Title VI.

Transit Survey

For any questions, comments, concerns or suggestions about our services or webpage please use our Customer Service Form. We would love to hear from you.

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