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After reading all of the bad reviews we had very low expectations and despite the 4 star label we knew it wasn't. I must say that if we didn't know this info beforehand then this review would be a lot worse.
Airport pickup was smooth but we were waiting around for ages in the van to leave the airport. But...

I discovered this hotel almost by accident online but was quickly attracted to its adult only policy and location directly on the beach. We had a 2nd floor room with good air conditioning if needed with an oceanside balcony. The expanded king size bed was very comfortable and shower excellent. There were free to use kayaks and snorkeling equipment as...

Great beach with nice snorkelling, even some live coral if you drift southwards past the resort. Great room upstairs with nice view of beach. No reef shoes required, nice coral sand bottom and easy access. No kids is peaceful. Disappointed in restaurant breakfast, preferred to go next door to Rarotongan free continental breakfast (owned by same people, and joined by...

This resort, as nice as it was, is not 4.5 star. Daily servicing of the room consisted of new towels and making of the bed, the room or bathroom was not cleaned during the 6 days that we were there. No bottled water in your room, you had to pay for bottled water. The resort including the rooms are very...

We stayed 7 nights here for our Honeymoon. We do a lot of travelling and I guess coming from previous experience a 4.5 star resort means close to luxury… This place is ok… but if you're expecting luxury and good service, book somewhere else.
Positives:
The location was in my opinion, the best in Rarotonga. Being a bit further away...

As soon as we landed our bags were taken care of, we took a transfer from the airport, and we were welcomed to the Sanctuary. Our room was nice and clean. The only disappointment was that it wasn’t at ground level even though we had paid for one of the beach resort rooms. Just be aware that you can get...

We arrived at 11.30 pm after a flight delay and arrived to a wonderful cocktail and taken straight to our room. We had a beautiful stay, with all the staff very friendly and were well organised. A light and refreshing fruit and cereal breakfast every morning was a great start to the day of swimming, snorkelling and relaxing. One evening...

We had a great time at the Sanctuary. Best beach for snorkeling. Good service. Around island bus stops at front door. Better than muri beach for swimming. We would go back again. Our room was clean. Mini golf just down the road.

We killed cockroaches everyday in our room! Had to ask them to spray everyday. We kept our shoes on all the time so we could step on them. Sooo unhealthy!!!! Called twice for room service and they never ever came. They gave us a bottle of wine and it had gone bad,tasted like mold. Never again. Nothing good to say....

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Helpful?

Thank Mary A

TRBR_ResortMgr, General Manager at Sanctuary Rarotonga-on the beach, responded to this review

Kia Orana Mary A.
Sunshine greetings from Sanctuary Rarotonga-on the beach. We have a regular pest control programme in place, and are astounded by your review. This is certainly not an issue other guests have been complaining of, so is utterly mystifying. We are not pretending roaches don’t exist, of course they do – everywhere on earth. The aim is...

Sanctuary staff were very friendly and helpful in reception, the restaurant, housekeeping and June the event organiser was both friendly and professional to deal with. Staff were very patient with changes to my travel. Lovely accomodation in relaxed beautiful Rarotonga - a good place to organise an event!

A true taste of the exotic Cook Islands in the heart of the South Pacific, Sanctuary Rarotonga is an adults-only resort located on the pristine white sand shores of Aroa Lagoon. All suites are absolute beachfront. Tropical buffet breakfast, many resort activities, and daily activities program are included in the nightly rate. The perfect location for a romantic honeymoon or a relaxed beach holiday. Three effortless Weddings in Paradise packages. A true South Pacific paradise....more less

Additional Information about Sanctuary Rarotonga-on the beach

Address: Aroa Beach, Aroa Beach, Cook Islands

Region:Cook Islands > Southern Cook Islands > Rarotonga > Aroa Beach

Price Range:
£169 - £203 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — Sanctuary Rarotonga-on the beach 4*

Number of rooms: 49

Reservation Options:

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Also Known As:

Sanctuary Rarotonga-On The Beach Hotel Aroa Beach

Sanctuary Rarotonga-On The Beach Aroa Beach

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