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Negotiation Skills

Introduction
Negotiation occurs when conflicts exists between groups and both parties are prepared to seek a resolution through bargaining.
Conflict & Negotiation

Conflict can be solved through negotiation when:
– There are two are more parties
– There is a conflict of interest between the parties
– The parties are willing to negotiate to seek a better position
– Both parties believe that entering negotiations as a better solution than breaking contact

Levels of Conflict

Intra-Personal
– Conflict exists within the individualInter-Personal
– Conflict that exists between individualsIntra-Group
– Conflict exists within a small groupInter-Group
– Conflict exists between groups