Home Efficiency Group Reviews

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Customer Location

Post Quote Information

Coral

The panels were fitted on time and without any fuss. Had good service from HEG. Not all installers contacted came round to the house to actually view the roof/work site and relied on Google images.
Having the meter changed over however, took for ever, 6-8 weeks, and the job only took half an hour to accomplish. I think Aurora need to employ more electricians to speed up the meter change over. Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

4

Customer Location

State

TAS

Post Quote Information

Reason for purchase

Best PriceBest Service

Solar System size

5kW

Cost

$6000 to $10000

4.00

Jeremy

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

N/A

Customer Location

State

TAS

Post Quote Information

Reason for purchase

Other:HEG gave us a range of options to improve home energy efficiency overall - incl. insulation, lights and solar - that just happened to total $10k.
Tas Govt has a $10k interest free loan scheme for energy efficiency improvements.
So we just went the whole hog.

Solar System size

3kW

Cost

$10,000 to $15,000

4.00

Pauline

It was so helpful to have some guidelines to follow when comparing quotes for my Solar installation. It provided me with some background and knowledge to negotiate and choose wisely. Thankyou Finn for all your assistance. Wonderful support service. Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

4

Installation

N/A

Customer Location

State

TAS

Post Quote Information

Reason for purchase

Best Service

Solar System size

5kW

Cost

$3000 to $6000

4.00

Wendy

05 February 2018

One of the SQ suggested suppliers offered a very competitive quote but based it all on satellite images and photos we supplied. The number of panels they quoted for a 5kW system would not physically fit on the roof. The chosen supplier made a site visit and demonstrated how the racking is governed by the layout of roof battens and screws. We had to go for higher output panels as the roof area is small, even if optimally angled and oriented. We've also had to apply for a minor works permit because the panels encroach the 200mm margin from roof edge; fingers crossed that gets approved. All this crucial detail would not have been addressed without a site visit by an installers rather than a salesperson!

We can't yet comment on the installation as it's scheduled for 21 Feb.

Customer Location

Post Quote Information

Susan

HEG came and did a full home efficiency assessment in our house. The other providers, while very lovely and helpful over the phone didn't do a site visit and sent through a quote based on our phone convo only.

HEGs assessment revealed we had no insulation in our roof, old inefficient down lights and that a heat transfer kit would help with heat management in our house. We purchased all of these services/products through HEG and are extremely happy with it all. The process was quick and hassle free and the guys from HEG were very professional and friendly. Show additional information

Customer Rating

Value

4

System Quality

5

Customer Service

5

Installation

5

Customer Location

State

TAS

Post Quote Information

Reason for purchase

Best Service

Solar System size

5kW

Cost

$10,000 to $15,000

4.75

Martin

Heath from HEG completed a sight inspection which involved getting in the roof cavity, on the roof, a photo of our power board (with immediate confirmation from his electrician via SMS that it was appropriate) and a detailed analysis of our requirements and expectations.
Very happy with the whole process that finished with additional roof insulation, a change in LED lights to allow covering them with insulation a 5.1 kW Solar system and a Heat Pump downstairs.
Installation was completed inside three weeks of the initial enquery.
Certainly not the cheapest quote but by far the best quality system and designed around our requirements and the direction our house faced. So far the generation and consumption is in line with their forecast. Heath knew his stuff and is a very personable bloke. No pressure just good advise and facts.
No hesitation in recommending HEG and would use them again if we had a requirement. The benefit of HEG is that their objective is to improve home efficiency of which Solar is part of an overall solution.
Regards, Martin Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

5

Customer Location

State

TAS

Post Quote Information

Reason for purchase

Best Quality SystemBest Service

Solar System size

5kW

Cost

$3000 to $6000

4.50

Marilyn

The communication from the company was excellent and installers fantastic.
I needed electrical upgrades which contractor electricians could provide and explain exactly what was needed and why. Show additional information

Customer Rating

Value

4

System Quality

4

Customer Service

5

Installation

5

Customer Location

State

TAS

Post Quote Information

Reason for purchase

Other:They provided me with a solar quote in conjunction with other energy saving strategies, such as an air transfer system and underfloor batts.
I went with the whole package.
They also contacted me much faster than the other company.

Solar System size

5kW

Cost

$6000 to $10000

4.50

Peter

Home Energy Group is a Launceston based company with many years of experience in the solar industry. In the end we went with HEG as they have installed other energy efficient systems in our house. We took comfort in dealing with a known supplier even though we received excellent service and advice from the companies recommended by you during the research and quote obtaining stages of our project. Show additional information