WELCOME TO MEASUREDUPWe are the online leader in resolving customer complaints.

* Customers use MeasuredUp to get replies from Businesses
* Thousands of Businesses across the country are partnered with us
* Businesses of all sizes follow MeasuredUp everyday to reply directly to your review
* Partner Businesses are alerted each time a new complaint, question or review is submitted

Put MeasuredUp to work for you free and get answers directly from a Business

Submit Your Free Complaint, Question Or Review To A Business

ecost.com Reviews

ecost.com Support Ticket
I ordered an IPOD Touch 32g from ECOST and it cost $279.98. When the package was delivered by UPS the package had been opened and there was no merchandise in the box. I filed an immediate claim with UPS. I also have contacted ECOST daily for months. I contacted my credit card company. To date, I have not been refunded the amound for this item. I am an elderly woman and this was a present for my grandson. I live off Social Security.
More...(Miscellaneous)

ecost.com Support Ticket
I bought my son an Xbox 360 for Christmas. I received it in a timely manner and I let my son try it out early and low and behold a red light came on. I called microsoft to find out what the error code was and they said it had to be fixed through Microsoft (which would cost me more money) or I should send it back to the company that I bought it from. I called Ecost and they said no problem wait for a return authorization label which would come within 72 hours and return the Xbox for a full refund. I then had to call numerous times to get the label but I finally got it. I shipped the package...
More...(Online Shopping - Sponsored by AMAZON.COM)

ecost.com Support Ticket
I have placed several orders with eCost without incident, however I am very disappointed with a recent customer service issue. On my last order approximately 2-3 weeks ago, I signed up for their Platinum Premium membership. I was sold on this during the checkout process and I have a screenshot if anyone is interested in seeing. It stated for $39.99 that there was FREE ground shipping and discounted express shipping, exclusive access to bargain countdown platinum showcase, and exclusive access to platinum outrageous offers (Tuesday/Thursday). There is an add membership button. There is...
More...(Electronics, Appliances - Sponsored By BEST BUY)

ecost.com Support Ticket
I’ve been an eCost customer for many years, having purchased several thousands of dollars of electronics from you. I’ve always appreciated the level of service, support and pricing that you have offered, and I’ve been an advocate for your company to friends.
This was an honest mistake – I ordered the laptop SDRAM when I needed the desktop version. I realized that immediately when I opened the box and saw the item. It is still in its original packaging.
I tried to call you customer service number below. It took multiple tries to even get a service rep....
More...(Electronics, Appliances - Sponsored By BEST BUY)

ecost.com Support Ticket
I recently purchased a Buffalo 4 TB TeraStation NAS Multimedia Storage Server from ecost.com. The item was not listed on their website as refurbished when I made the purchase. When I received the product there was a letter from the manufacturer explaining that the product was refurbished and that autobackup software that comes standard with new versions of the product was not included with the refurbished product. I immediately emailed and later phoned ecost.com to let them know that I was unhappy with the refurbished product and wanted to return it. The customer service people I spoke...
More...(Electronics, Appliances - Sponsored By BEST BUY)

ecost.com Support Ticket
my order # E8349628
case #20165611
I purchased an Akai LCD w/DVD player in Oct.'08. It arrived broken - screen did not work, DVD player insides not there. Called eCost and they said no returns, no refunds - need to call Akai. After multiple calls to Akai and eCost - got authorization to ship the tv to Akai for repair. Paid to ship it - waited 6 weeks - TV was returned. Screen works, DVD does not, power cord falls out of bottom of LCD. I call Akai repairs- they say they no longer support that model and give me Akai USA website - which doesn't work. They gave me a phone #...
More...(Electronics, Appliances - Sponsored By BEST BUY)

ecost.com Support Ticket
I placed an online order with ecost.com. I received a return e-mail from them with an order confirmation number and the following statements: "your purchase is complete" and "upon shipment of your item(s), you will receive an email....."
I was led to believe that my order was accepted.
I then received a second email from ecost.com stating they would not honor my order of their special offer. I can, however pay twice the listed price to get the product. (Bait and Switch)? I called customer service and after a Looong wait for a supervisor I was informed that...
More...(Electronics, Appliances - Sponsored By BEST BUY)

ecost.com Support Ticket
I stayed on your site for 1.5 hours today, refreshing constantly to two windows (one with cart, one on bargain page) waiting for the Wii sale. I have a high speed dedicated dsl line on the ATT GWAN, and a laptop with 4GB RAM, so speed was not an issue. All of a sudden, the screen showed that the offer had expired. NO WAY I missed it! I did not take one break from the refresh. When I called to find out what was wrong, I was told that you only offered one at that price. That's not an outrageous offer, that's just misleading! At first, the CS person told me that the system...
More...(Electronics, Appliances - Sponsored By BEST BUY)

ecost.com Support Ticket
I placed a order with ecost during a promotion period which mentioned i will be receving a $30 rebate if i place a order for $100 or more and make the payment using paypal. The advertisement on ecost mentinoed the rebate will get credited to my paypal account with in 6 to 8 weeks. I have not received any rebate and when i call ecost they say its Paypal's promotion and when i call Paypal they say they don't have any information regarding the promotion.
More...(Electronics, Appliances - Sponsored By BEST BUY)

COMPLAINTS RESOLVED

It's free and easy to put MeasuredUp to work for you

Some of the businesses using MeasuredUp

"Thanks MeasuredUp for helping solve my customer service complaint. The company I reviewed saw my complaint and contacted me to solve it. I like MeasuredUp better then Twitter because I could get into detail about my complaint." Lila C.