Store Shipping Policy

We do not ship new or used kayaks or standup paddleboards. Kayaks are only available to be picked up at either store location. If you need it shipped, you can contact one of these transport companies directly to make arrangements for delivery.We will package the kayak for pickup and you can control where and when it will be delivered.

Retail orders (other than kayaks and standup paddleboards) received by 12:00 PM, PST will be shipped the same day. Orders received after 12:00 PM, PST will be shipped the following business day. If the item is not in stock you will be notified of the backorder status within 24 hours.

International Shipping- We cannot ship International orders.

Store Return Policy

If you are not happy with any purchase, we want to make it right. Call us first and we will take care of it!

You may return NEW merchandise, including kayaks and standup paddleboards, within 30 days if it is unused, with original packaging and tags of the item(s).

All SALE items are final.

We do not refund shipping cost unless we shipped in error.

​Used Kayak/Stand Up Paddleboards Policy:Used kayaks are sold "AS IS". All sales are first come, first serve, and non-returnable (including on-line and telephone sales). We highly recommend inspecting the kayak/SUP in person before purchase.

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We are a locally owned and operated small business that pioneered eco-tourism in 1985 and has been a leader in kayak recreation and education ever since! We have introduced over 300,000 people to our unique and beautiful area with naturalist led tours, comprehensive rental packages and classes with ACA trained instructors. Our mission is to provide a wonderful and exceptional experience for everyone while fostering stewardship of the Monterey Bay National Marine Sanctuary and the Elkhorn Slough National Estuarine Reserve.