Shop Talk: Innovation, Marketing and Alliances: Learningtag:blog.pennlive.com,2014:/shoptalkmarketing/16272010-03-04T02:06:36ZBusiness and marketing news and informationMovable Type Enterprise 4.29-advanceScott Berkun reminds us of the value of learning from mistakestag:blog.pennlive.com,2010:/shoptalkmarketing//1627.42792522010-03-04T02:06:36Z2010-03-04T02:12:57ZYou may remember my project The Mistake Bank. It's on hiatus now (isn't that what broken-up bands say?), and someday soon I'll be putting up a post on what I learned from that project. (Thanking Cynthia Kurtz for that idea.)...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
You may remember my project The Mistake Bank. It's on hiatus now (isn't that what broken-up bands say?), and someday soon I'll be putting up a post on what I learned from that project. (Thanking Cynthia Kurtz for that idea.)...
Really need to learn? Conduct an interviewtag:blog.pennlive.com,2009:/shoptalkmarketing//1627.39436472009-11-16T18:56:27Z2009-11-16T18:57:51Z I was inspired by Ford Harding's post today on cross-selling, most of all by his suggestion of how to educate others in the company about one's own services, including this idea: Structure the session as an interview, rather than...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
I was inspired by Ford Harding's post today on cross-selling, most of all by his suggestion of how to educate others in the company about one's own services, including this idea: Structure the session as an interview, rather than...
Don't worry about Lego Star Wars impairing kids' creativitytag:blog.pennlive.com,2009:/shoptalkmarketing//1627.35820092009-09-08T14:19:50Z2009-09-08T14:23:30ZThe New York Times this weekend profiled the business revival at Lego Group ("Turning to Hollywood Tie-Ins, Lego Thinks Beyond the Brick"). The numbers speak for themselves: Amid a 5 percent drop in total United States toy sales last year...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
The New York Times this weekend profiled the business revival at Lego Group ("Turning to Hollywood Tie-Ins, Lego Thinks Beyond the Brick"). The numbers speak for themselves: Amid a 5 percent drop in total United States toy sales last year...
Learning from failures (and successes) requires different IT systemstag:blog.pennlive.com,2009:/shoptalkmarketing//1627.35391172009-09-01T14:42:42Z2009-09-01T14:46:00ZI've been working recently with a colleague tasked with improving his company's project management outcomes (I was going to say processes, but on thinking about it they're asking him to improve the performance and results). He's focusing on lessons learned,...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
I've been working recently with a colleague tasked with improving his company's project management outcomes (I was going to say processes, but on thinking about it they're asking him to improve the performance and results). He's focusing on lessons learned,...
To learn better, keep & review a mistake logtag:blog.pennlive.com,2009:/shoptalkmarketing//1627.28718622009-05-28T15:56:36Z2009-05-28T15:57:52ZWorking for the last two years on The Mistake Bank, I've become a bit of a connoisseur of mistake stories and literature on learning from mistakes. This has meant scrutinizing my own mistakes and trying to learn better from them....John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
Working for the last two years on The Mistake Bank, I've become a bit of a connoisseur of mistake stories and literature on learning from mistakes. This has meant scrutinizing my own mistakes and trying to learn better from them....
Facebook, smacked down again, invites customer inputtag:blog.pennlive.com,2009:/shoptalkmarketing//1627.22889162009-02-27T15:33:13Z2009-02-27T16:31:54ZFacebook always does the right thing by their customers... once their customers have beaten them up for a wrong first step. A year and a half ago they stirred up the wrath of their community by proposing an ad-targeting system...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
Facebook always does the right thing by their customers... once their customers have beaten them up for a wrong first step. A year and a half ago they stirred up the wrath of their community by proposing an ad-targeting system...
New York Times on mistakes in the workplacetag:blog.pennlive.com,2009:/shoptalkmarketing//1627.20664342009-01-18T13:49:23Z2009-01-18T13:51:20ZFrom The Mistake Bank: Today's Times business section covered one of my favorite subjects today, as part of its "Career Couch" series: mistakes in the workplace. Even better, they interviewed an important researcher on this subject: Amy Edmondson of Harvard...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
From The Mistake Bank: Today's Times business section covered one of my favorite subjects today, as part of its "Career Couch" series: mistakes in the workplace. Even better, they interviewed an important researcher on this subject: Amy Edmondson of Harvard...
Learning from predecessors--the only way, if you're a President or CEOtag:blog.pennlive.com,2009:/shoptalkmarketing//1627.20295202009-01-12T14:51:21Z2009-01-12T14:53:21ZImagine that you have a job that's so exclusive that not only could you not find a book teaching you how to do it, you'd be hard-pressed to find anyone in your town, or state, who could give you much...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
Imagine that you have a job that's so exclusive that not only could you not find a book teaching you how to do it, you'd be hard-pressed to find anyone in your town, or state, who could give you much...
Gladwell's Outliers, and teachers & quarterbackstag:blog.pennlive.com,2008:/shoptalkmarketing//1627.19165782008-12-16T18:58:33Z2008-12-16T18:59:40ZMalcolm Gladwell has been getting some unsurprising backlash in the wake of his latest book, "Outliers." But I find myself thinking about David Leonhardt's interesting opinion in the New York Times Book Review, where "Outliers" is looked upon not as...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
Malcolm Gladwell has been getting some unsurprising backlash in the wake of his latest book, "Outliers." But I find myself thinking about David Leonhardt's interesting opinion in the New York Times Book Review, where "Outliers" is looked upon not as...
A salute to free thinkingtag:blog.pennlive.com,2008:/shoptalkmarketing//1627.17065992008-11-03T11:03:17Z2008-11-03T11:15:54ZBy free I mean it doesn't cost anything. It's also the other kind of "free," too--unconstrained and bold....John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
By free I mean it doesn't cost anything. It's also the other kind of "free," too--unconstrained and bold....
A Mistake-Bank-perfect quotetag:blog.pennlive.com,2008:/shoptalkmarketing//1627.14521422008-09-12T23:47:22Z2008-09-12T23:48:08ZI just unwrapped "Einstein's Mistakes" and this appears before the Preface: Errors are the portals of discovery. James Joyce, Ulysses Visit The Mistake Bank at http://www.mistakebank.com...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
I just unwrapped "Einstein's Mistakes" and this appears before the Preface: Errors are the portals of discovery. James Joyce, Ulysses Visit The Mistake Bank at http://www.mistakebank.com...
HBR adds to business failure learning library with "7 Ways to Fail Big"tag:blog.pennlive.com,2008:/shoptalkmarketing//1627.13960432008-09-04T16:46:51Z2008-09-04T16:47:33ZThis article in the September 2008 issue of the Harvard Business Review, by Chunka Mui and Paul Carroll, discusses seven corporate worst practices and relates business stories that demonstrate them. The practices are:...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
This article in the September 2008 issue of the Harvard Business Review, by Chunka Mui and Paul Carroll, discusses seven corporate worst practices and relates business stories that demonstrate them. The practices are:...
The power of "anecdotal evidence"tag:blog.pennlive.com,2008:/shoptalkmarketing//1627.13374632008-08-26T16:26:22Z2008-08-26T16:28:54ZWe have a bike rack on our 12-year-old Isuzu Trooper that fits into the trailer hitch. I mentioned to my wife the other day that perhaps next year we should add a hitch to our 6-year-old Acura MDX, so we...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
We have a bike rack on our 12-year-old Isuzu Trooper that fits into the trailer hitch. I mentioned to my wife the other day that perhaps next year we should add a hitch to our 6-year-old Acura MDX, so we...
Time to start listening to front-line employeestag:blog.pennlive.com,2008:/shoptalkmarketing//1627.12866032008-08-13T14:58:32Z2008-08-13T14:59:20ZI have a colleague who runs a small outsourced contact center in the Pacific Northwest. I told him of my project to find and use stories from call centers to get more useful customer input. He said, "It's a great...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
I have a colleague who runs a small outsourced contact center in the Pacific Northwest. I told him of my project to find and use stories from call centers to get more useful customer input. He said, "It's a great...
Dave Stein on how pilots learn from mistakestag:blog.pennlive.com,2008:/shoptalkmarketing//1627.12637852008-08-07T12:38:50Z2008-08-07T12:40:16ZDave Stein took a break from writing about his core subject, building sales effectiveness, to discuss how pilots study the circumstances around crashes to learn what situations to be careful of. This kind of learning from mistakes can save one's...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
Dave Stein took a break from writing about his core subject, building sales effectiveness, to discuss how pilots study the circumstances around crashes to learn what situations to be careful of. This kind of learning from mistakes can save one's...
Zuckerberg (Facebook) learnstag:blog.pennlive.com,2008:/shoptalkmarketing//1627.12144032008-07-24T18:40:15Z2008-07-24T18:41:56ZI didn't like much of what I read about Mark Zuckerberg, the founder of Facebook. Seemed like a bratty kid, ego on overdrive. The questions about perhaps appropriating the idea from Harvard classmates cast a shadow to me....John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
I didn't like much of what I read about Mark Zuckerberg, the founder of Facebook. Seemed like a bratty kid, ego on overdrive. The questions about perhaps appropriating the idea from Harvard classmates cast a shadow to me....
"Once Upon a Nation" teaches history through storytellingtag:blog.pennlive.com,2008:/shoptalkmarketing//1627.11779472008-07-14T15:11:26Z2008-07-14T15:12:23ZMy family went to Philadelphia for the Independence Day weekend. Among other activities, we visited thirteen storytelling benches arrayed around the historic district. At these locations, storytellers told us tales about Revolutionary War-era figures and other notable people and events...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
My family went to Philadelphia for the Independence Day weekend. Among other activities, we visited thirteen storytelling benches arrayed around the historic district. At these locations, storytellers told us tales about Revolutionary War-era figures and other notable people and events...
Female guru alert: Amy Edmondson in July/Aug HBRtag:blog.pennlive.com,2008:/shoptalkmarketing//1627.11411542008-07-02T13:54:24Z2008-07-02T13:55:30ZAmy Edmondson of Harvard Business School appeared on our recent list of Overlooked Female Business Gurus, and she has also published an article in the July/August Harvard Business Review. Titled "The Competitive Imperative of Learning," it's a blockbuster that will...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
Amy Edmondson of Harvard Business School appeared on our recent list of Overlooked Female Business Gurus, and she has also published an article in the July/August Harvard Business Review. Titled "The Competitive Imperative of Learning," it's a blockbuster that will...
"Brain Rules" rulestag:blog.pennlive.com,2008:/shoptalkmarketing//1627.11142212008-06-24T18:14:06Z2008-06-24T18:15:24ZI'm happy to use my sons' favorite expression to headline today's post. If something is really, really good, it "rules." I guess kids wish for monarchy (or feel as if they live under one). For example:...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
I'm happy to use my sons' favorite expression to headline today's post. If something is really, really good, it "rules." I guess kids wish for monarchy (or feel as if they live under one). For example:...
"Three-Story Laurie" and remembering to repeattag:blog.pennlive.com,2008:/shoptalkmarketing//1627.10987862008-06-19T15:30:35Z2008-06-19T15:31:16ZI'm having fun reading "Brain Rules" by John Medina. It's interesting, funny and--unexpectedly--not the least bit dry. I'll write more about it in the next few days. But for now, one of the rules, #6 (Long-Term Memory: Remember to Repeat)...John M. Caddellhttp://connect.pennlive.com/user/jmcaddel/index.html
I'm having fun reading "Brain Rules" by John Medina. It's interesting, funny and--unexpectedly--not the least bit dry. I'll write more about it in the next few days. But for now, one of the rules, #6 (Long-Term Memory: Remember to Repeat)...