MicroMetric Computer Technician - Level V - Senior/Programmer

Scope of Responsibility

The Senior Computer Technician/Programmer is directly responsible for the ongoing
support of appropriate information technologies for MicroMetric customers. The Senior
Computer Technician/Programmer reports to the Technician Supervisor.

Competence Required

Must be able to independently troubleshoot and repair information technologies as
required to maintain effective use of those technologies for all customers, both
at the MicroMetric office and at customer sites;

Must be able to work effectively as part of a team, communicate effectively within
the company and with customers and prospects, as required;

Must demonstrate competency in and knowledge of specific technologies as required
to fulfill the requirements of this position;

Must be familiar with current and emerging information technologies as they relate
to the needs of both Small Business and Individual customers; and

Must demonstrate active engagement in ongoing professional development.

Job Specific Components

The Senior Computer Technician/Programmer will perform such activities as necessary
to fulfil the requirements of the position, including, but not limited to:

Developing and maintaining sufficient knowledge of the information technologies
used by MicroMetric and its customers in order to provide quality and timely technical
support to the users of those technologies;

Developing and maintaining good customer relationships, by practicing professional
standards of conduct;

Acting both pro-actively and reactively to define and resolve technical problems,
and to recognize and implement opportunities for technical improvements;