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FAQ for CACGO K2 Smart Watch for iOS / Android Phones

Why does the pedometer not count steps when I have already started walking?

To reduce errors, smart watch usually sets an initial value of 10, it will count steps when we walk more than 10 steps. The APP will show the real walking steps and start counting from step 10.

What functions can be used when Bluetooth is off?

Usually pedometer, sleep monitor, alarm and heart rate monitor still can be used without connecting to Bluetooth. Calling reminder, remote camera, find phone need Bluetooth connection.

What application is used when connecting to a smart phone?

The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you get the item.

Can other watch interfaces be downloaded on the smart watch?

Other watch interfaces or themes cannot be downloaded, it only supports its own interfaces. Long press the watch's screen to switch interface.

What can I do if Bluetooth cannot connect?

1. Make sure your phone Bluetooth and operative system are within the range that the smart watch supports;

2. Check the phone Bluetooth connection recording, clear it if there are too many recordings, then reconnect it;

3. Check whether the smart watch has enough battery, put it as close as possible to the phone, less than 10 meters.

What type of battery is normally used in smart watches? Is it rechargeable or not?

The smart watch comes with built-in lithium ion battery which is rechargeable.

Why my new device cannot boot or start up properly?

Please charge your new device for at least 10 minutes or more before the first usage, this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.

How to switch languages? Can some other language package be downloaded?

You can switch the language in the "settings", other language packs cannot be downloaded because it only supports the configured languages.

Pros:The sport against the elegant water is very cool The sport against the elegant water is very cool The sport against the elegant water is very coolCons:Hour No positives I see I have not discovered anything bad I would advise my experience No negatives in an hour No negatives in an hour No negatives in an hour No negatives in an hour No negatives in an hour

Feb 28,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Dawgpound

Great watch for the money.

Pros:A great watch! Battery life is awesome. No issues with the waterproofness. Easy to read. Band wearing well.Cons:The only thing I can see is I wish the screen would stay on a little longer when you flick it to see the time. Also the watch face keeps on changing........ Need to be able to set the watch face in the app rather then on the watch itself.

Pros:The sport against the elegant water is very cool The sport against the elegant water is very cool The sport against the elegant water is very cool

Cons:Hour No positives I see I have not discovered anything bad I would advise my experience No negatives in an hour No negatives in an hour No negatives in an hour No negatives in an hour No negatives in an hour

Feb 28,2018

Is this helpful?Yes (0)No (0)

Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Davide

mr

Pros:seems quite roboust... not the same as an amazfit but goes near. Nice desing, nice armband. Interesting the fact that measures saturation, blood pressure, heartrate

Cons:Display is cheap. App limited: does not support continuous heart rate measurement with zone warning during activity.

Pros:The sport against the elegant water is very cool The sport against the elegant water is very cool The sport against the elegant water is very cool

Cons:Hour No positives I see I have not discovered anything bad I would advise my experience No negatives in an hour No negatives in an hour No negatives in an hour No negatives in an hour No negatives in an hour

Shipping & Payment

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0.52%

23.78%

69.62%

5.87%

25.63

Spain, United Kingdom, Italy, Germany, France & Portugal

1.58%

35.8%

56.84%

5.57%

26.39

Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic

5.59%

24.44%

55.84%

13.00%

27

Russia

0%

0.04%

64.94%

30.02%

39.53

Japan, Korea

0%

21.30%

68.80%

9.66%

23

Brazil

0%

0%

23.91%

72.09%

38.6

Turkey

0.06%

61.80%

37.68%

0.45%

23.52

Thailand, Singapore & Malaysia

0%

18.38%

54.27%

25.34%

19.03

Other countries

0.7%

38.79%

47.94%

8.56%

23.57

Priority Line

United States

0.43%

33.18%

65.07%

0.5%

16.43

Spain, United Kingdom, Italy, Germany, France & Portugal

2.55%

18.21%

35.65%

34.27%

26.31

Russia

0%

0%

32.6%

65.4%

36.07

Brazil

0%

0.26%

41.22%

58.17%

36.67

Turkey

0.1%

51.37%

47%

0.47%

14.47

Australia

7.67%

86.60%

5.68%

0%

11

Korea

35.54%

44.45%

19.32%

0%

11.65

Japan

95.80%

2.09%

0%

0%

6.84

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8.45

Other countries

22.33%

30.8%

27.62%

17.64%

18.65

Expedited Shipping

ALL countries(EMS)

3.8%

46.8%

26%

15%

14.8

ALL countries(DHL)

65.8%

25.75%

3.86%

0.37%

6.72

GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Note:The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Payment

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

72 Hour Price Protection Program

At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

Price Disclaimer

Prices may fluctuate due to page caches, updates or sales ending; the most up-to-date price takes priority.