by dyb delivers internationally to the European countries included in the list below.

International delivery is free on all orders above DKK 750 (DKK 1500 for Norway).

For delivery cost on orders below DKK 750 and delivery times see the table below.

Country

Courier

Delivery method

Time (weekdays)

Price (DKK)

Austria

GLS

Address

Approx. 4 days

100,00

Belgium

GLS

Address

Approx. 3 days

90,00

Bulgaria

GLS

Address

6-7 days

180,00

Croatia

GLS

Address

Approx. 5 days

260,00

Czech

GLS

Address

Approx. 3 days

180,00

Estonia

GLS

Address

6-8 days

180,00

Finland

PostNord

Collect form depot

5-6 days

80,00

France

GLS

Address

3-4 days

100,00

Germany

GLS

Address

Approx. 3 days

50,00

Greece

PostNord

Address

4-7 days

260,00

Hungary

GLS

Address

Approx. 4 days

180,00

Ireland

GLS

Address

4-5 days

120,00

Italy

GLS

Address

4-6 days

120,00

Latvia

GLS

Address

6-7 days

180,00

Lithuania

GLS

Address

5-6 days

180,00

Luxembourg

GLS

Address

Approx. 3 days

90,00

Netherlands

GLS

Address

Approx. 3 days

90,00

Norway *

PostNord / Other

Collect form depot

3-7 days **

300,00

Poland

GLS

Address

Approx. 4 days

100,00

Portugal

GLS

Address

4-6 days

170,00

Romania

GLS

Address

Approx. 5 days

180,00

Slovakia

GLS

Address

Approx. 4 days

140,00

Slovenia

GLS

Address

Approx. 4 days

180,00

Spain

PostNord

Address

4-6 days

260,00

Sweden

GLS

Collect from depot

2-4 days

40,00

UK

GLS

Address

3-4 days

70,00

(*) Additional costs can arise for deliveries out of the EU e.g. VAT and customs duties.
(**) Delivery time doesn’t include time through customs.

Delivery in Denmark:

See delivery cost and times for Denmark in the table below:

Selvskab

Leverings metode

Tid (hverdage)

Bestilling under DKK 299,-

Bestilling over DKK 299,-

GLS

Pakkeshop

1-3 dage

39,00

Gratis

GLS

Adresse

1-3 dage

69,00

29,00

PostNord

Uden omdeling

1-3 dage

59,00

19,00

PostNord

Adresse

1-3 dage

85,00

49,00

14 days to cancel and return your purchase.
You have the right to cancel and return your purchase for 14 days when you shop at bydyb.dk.
You have 14 days after the day when a) you have received your goods b) when you have received all the goods you have ordered when the delivery is delivered in multiple packages.
You have to inform us that you would like to cancel and return your purchase within the 14 day period. You have to inform us by emailing info@bydyb.dk . In your message you should clearly state that you would like to use your 14-day right to cancel and return. You can fill out the standard form that you can find at the bottom of this page. You can NOT cancel by refusing the goods without having clearly informed us about this in advance.
Returning
You have to return your order to us without any unnecessary delay and no later than 14 days after you have notified us that you would like to cancel and return. You have to pay the cost associated with returning the order. During the return you are responsible for making sure the goods are safely packed. You have the responsibility for goods until they are returned.

Goods not covered by the 14 days right to cancel:
Gift certificate
Goods that are delivered personalised to the customer.

The state of the goods when you are returning
You are only liable for any reduction in value that are caused by other handling than what would be considered necessary. This means that you can only try out the good like you would if you were at a physical store. If the goods are used other than the above described the goods are considered used this means that you would get part of what you paid or nothing back based on the resale value of the goods. To be able to get a full refund you are allowed to do like if you were in a physical store. You can try the goods but not actually use them.
Refund of your purchase
If you are using your 14 day right to cancel and return we refund all that you have paid if there’s no reduction in value (this doesn’t cover extra cost because of a more expensive form of delivery than the standard delivery that we offer) without unnecessary delay and always within 14 days of you notifying us that you are returning. We issue the refund using the same payment method as used for the purchase.
We can withhold the payment until we have received the goods unless you have presented documentation that you have returned the goods.

Goods have to be returned to:
BY DYB ApS
Østervænget 33
8381 Tilst
Denmark

It’s also possible to return by delivering the goods back in person on the address above. This have to be arranged in advance by emailing info@bydyb.dk .

What do I have to return?
You have to include a copy of the order confirmation. It’s faster if you fill out the standard form that can be found at the bottom.
NOTE! We do not accept packages send as cash on delivery.

If there’s anything wrong with the goods
When you shop at bydyb.dk you have 2 year limited warranty. This means that you can get the goods repaired, replaced, money back or a reduction in price depending on the situation. To make use of the limited warranty it has to be a justified claim and the claim can’t be based on wrongful use of the goods or other harmful conduct.

How fast do I have to make a claim?
You have to make a claim in reasonable time after you have discoverer something wrong with the goods. If you make a claim at least two months after discovering something wrong it will always be considered reasonable.
We refund reasonable shipping cost.
If the claim is justified we will refund your (reasonable) shipping cost.
The goods have to be send to:
BY DYB ApS
Østervænget 33
8381 Tilst
Denmark

We need the following information when you send the good to us:
When you send a product please describe the problem in as much detail as possible.
Please use our RMA form in the bottom of this document. You don’t have to but it reduces the time to process.
NOTE! We do not accept packages send as cash on delivery.
Remember that the good always have to be send in reasonable packing and remember to get a receipt so we can refund your shipping cost.

What we do with your personal data
To shop with us we need the following information:
Name
Address
Phone
E-mail
We need this data to deliver the goods to you.
The data is registered with by dyb and will be kept for five years and then deleted.
When personal information is collected on our website we ensure that we always ask your permission so you know what information is collected.
The director and the webmaster have access to the information that are registered about you.
Data responsibility on bydyb.dk is director Sofie Dybdal.
We do not keep the data encrypted.
We do not transmit the data encrypted.
The information given to bydyb.dk is never given or sold to anyone. As someone registered at bydyb.dk you can always protest the registerition. You can always request to know what we have registered. You can contact us by e-mail info@bydyb.dk

Complaints
If you would like to complaint regarding your purchase please contact Sofie Dybdal on e-mail info@bydyb.dk . If it’s not possible for us to reach a resolution you can complaint to “Forbrugernævnet” if the conditions for this is fulfilled.

Disclaimer
by dyb ApS take reservation to any tax changes, price and proodreading errors, technical errors, sold out or force majeure, including labor and defects or delays in deliveries from suppliers.

Standard form
Fill out this form and return only if you are returning as part of the 14 days right to cancel:
Change (*) to the relevant information and send to info@bydyb.dk
– To:
BY DYB ApS
Østervænget 33
8381 Tilst
Denmark
E-mail: info@bydyb.dk
– I/we (*) would like to cancel and return the purchase with order number (*) as part of the 14 day to cancel order. I would like to return the following products (*).
– Name: (*)
– Address: (*)
– Date: (*)

RMA form
Fill out this form and return only if you are returning defect goods:
Change (*) to the relevant information and send to info@bydyb.dk
– To:
BY DYB ApS
Østervænget 33
8381 Tilst
Denmark
E-mail: info@bydyb.dk
– I/we (*) would like to return product (*) that’s defect.
Describe defect: (*)
– Name: (*)
– Address: (*)
– Date: (*)
NOTE! Remember to include the order confirmation.