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Quality improvement

What is QI?

What is quality?

Quality happens where NH staff and physicians work every day, on a moment-by-moment basis. It is how we think about, how we design, and how we deliver the services that we provide every day. Quality must always be seen from the perspective of the people we serve.

"Quality health care is about delivering the best possible care and achieving the best possible outcomes for all people every time." Health Canada

Quality improvement in Northern Health

We are guided by five principles of continuous quality improvement in Northern Health:

Know who we serve – quality improvement is patient/client-focused.

What we do impacts others – we ensure all parts of the system work together in a coordinated way to reach the goal of the whole system.

Improvement requires teamwork – quality improvement is about empowering individuals who do the work to improve the work in collaboration with others in well-designed systems.

Improvement involves measurement – we must measure to know where we start and how we are improving toward our target. The purpose of measurement is for learning not judgment.

Celebrate and share our work – when we achieve quality improvement goals, we share, facilitate and sustain the improvements.