+ What is mobile phone signal reception like?

+ Do you allow smoking in the property?

Smoking is not permitted inside any buildings at Wooldown Holiday Cottages.

Booking

+ How do I book a holiday with you?

You can book a property online (up to 1 day before your planned arrival) or do not hesitate to give us a call on 01288 361 216.

+ Do you offer short breaks?

Short breaks are offered in all our properties all year round. You can book to arrive and depart on any day of the week.

+ Can I amend my booking?

Subject to availability and payment, a property that has been selected more than 7 weeks before the holiday start date may be changed providing a charge of £20 and any difference in price between the properties is paid within 5 days.

The time period and charge started above may not apply if you wish to extend your stay - please contact us for more information.

+ Can I extend my stay?

Please contact us to add additional nights to your stay (subject to availability), if additional nights are not available we maybe able to offer you an alternative property.

+ What is your cancellation cover?

As well as our cancellation cover, it is strongly advised that guests take out personal insurance for their holiday.

Our cancellation cover may only be taken out at the time of booking.

If the booking leader has to cancel the holiday for one of the reasons below a refund up to the total amount of monies paid to Wooldown Holiday Cottages for the related holiday, up to and including the day before the holiday start day, providing supporting evidence is supplied (e.g. Doctors Certificate, Redundancy Notice, etc).

Reasons covered:

A member of your party, or a close relative suffers a serious illness, accident or death which you did not know about at the time of booking.

A member of your party is made redundant (after 10 months continuous employment) within 6 weeks of the holiday start date.

A member of your party is called for Jury Service or as a witness in a court of law.

A member of the party serving in HM Forces is subject to an unforeseen posting (other than arising from war or similar hostilities); and your party is prevented from going on holiday.

A burglary occurs at the home of a member of your party within 14 days of the holiday start date.

A fire, flood or storm occurs at the home of a member of your party within 14 days of the holiday start date which makes their home uninhabitable.

Cancellation cover does not cover termination/cancellation of Your holiday by the owners of Wooldown Holiday Cottages.

+ How do I cancel my holiday?

If you wish to cancel your holiday, you should notify us immediately by telephone and this should be confirmed by email or post within 5 days.

If you took out our cancellation cover and meet one of the criterion, then:

You will receive a full refund for the holiday cost.

If you did not take out our cancellation cover:

You are still liable for the holiday value.

In the event of your holiday being re-let, you will be entitled to a refund payment based on the period of stay re-let minus your deposit amount (25%).

In both cases, any credit card charges will not be refunded.

If notice of cancellation for any holiday at least 10 months prior to the holiday start date, an unconditional refund will be given minus an administration charge of £20.

Payment

+ How much deposit do you require?

A deposit is required to make a reservation.
This is a minimum of 25% of the cost of the accommodation or £50, whichever is greater.

+ What payment methods do you accept?

If you book online or over the phone the following payment methods are accepted:

VISA

Mastercard

VISA Debit/Delta

Mastercard Debit Card

Maestro

Solo

VISA Electron

+ Can I pay in installments?

After a deposit payment has been made you can pay by installments as long as any outstanding balance is paid at least 6 weeks prior to your arrival date. You will need to contact us to arrange this facility.

+ When is my balance due?

Any outstanding balances are due at least 6 weeks prior to your holiday start date.

+ If I decide to arrive after the arrival day/depart before the departure date can I get a refund for the unused nights?

We are unable to refund for any unused nights in the event of a later than planned arrival or earlier departure.

Arrival and Departure

+ What are the check-in and departure times?

All properties are available from: 4.00pm.

If you arrive earlier into Cornwall please telephone us as you maybe able to access the property earlier if it has been fully cleaned and prepared for your arrival.

If you plan to arrive later than 6.30pm and have not indicated this upon booking, please notify us by email or telephone 01288 361 216.

Departure time is: 10.15 am.

+ Where do I collect my key?

Please drive to the main house first.

We will show you where to park, around the property and our best to help with any queries you may have.

+ I plan to arrive late at night, is that ok?

If you plan to arrive later than 6.30pm and have not indicated this upon booking, please notify us by email or telephone 01288 361 216.