• Cultivated knowledge of multiple products, which includes products of partner or acquired companies

• Made suggestions for improvements - to enhance customer experience, to assist the customer support team – at team and supervisor meetings Retail Associate (Seasonal), Macy’s; October 2016-December 2016

• Responsibilities included but weren’t limited to: o Providing excellent customer service and assisting customers in all aspects of service fulfillment.

o Using the Point of Sale systems, Macy’s proprietary devices and applications, and proactive in assisting customers who were using devices to shop and compare. Instructor, Language Systems International, Torrance; November 2015-June 2016