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THE SUPREME COURT OF NEW HAMPSHIRE

___________________________

Dover District Court

No. 98-534

SUSAN CARTER

v.

DOUGLAS LACHANCE

February 2, 2001

Law Offices of Brian T. Stern, P.A., of Dover (Harold Beede
on the brief, and Brian T. Stern orally), for the plaintiff.

NADEAU, J. The plaintiff, Susan Carter, filed a petition against her
landlord, defendant Douglas Lachance. The Dover District Court (Cullinane, J.)
found that the defendant violated RSA 540-A:3 (1997), but refused to award the minimum
damages specified in RSA 358-A:10 (1995). The plaintiff appeals the denial of statutory
damages, costs, and attorney's fees. We reverse and remand.

On May 4, 1998, the plaintiff filed a petition alleging that the defendant
willfully shut off her utilities, entered her apartment without permission, and took
retaliatory action against her for "being gas[s]ed at [the] apartment."

The petition was a pre-printed form provided by the district court
entitled "PETITION UNDER RSA 540-A:4." The plaintiff filed her petition without
the assistance of legal counsel and did not indicate that she was seeking damages or
attorney's fees. On the day the plaintiff filed her petition, the Rochester District Court
issued a temporary order requiring the defendant to restore utility services and to
refrain from entering her apartment without notice.

The temporary order was served on the defendant on May 6, 1998. On May 7,
the plaintiff moved for contempt in the Dover District Court, alleging that the defendant
did not comply with the order to restore utilities. A hearing was held on June 3, 1998, at
which only the plaintiff was represented by counsel. During the hearing, the plaintiff
requested minimum statutory damages. Following the hearing, the court found that the
defendant "has violated RSA 540-A:3" and again ordered the defendant to
"restore and maintain all utility services."

The final order was silent as to damages, costs, and attorney's fees. The
court denied the plaintiff's motion to reconsider.

The plaintiff argues that the trial court erred when it refused to award
minimum damages, costs, and attorney's fees. The plaintiff contends that RSA 540-A:4, IX
(1997) mandates that the trial court award damages as provided by RSA 358-A:10 for a
violation of any provision of RSA 540-A:3.

RSA 540-A:4, IX provides:

Any landlord or tenant who violates . . . any provision of RSA 540-A:3
shall be subject to the civil remedies set forth in RSA 358-A:10, including costs and
reasonable attorney's fees incurred in the proceedings. Each day that a violation
continues shall constitute a separate violation.

RSA 358-A:10, I, is part of the Consumer Protection Act and provides:

Any person injured by another's use of any method, act or practice
declared unlawful under this chapter may bring an action for damages and for such
equitable relief, including an injunction, as the court deems necessary and proper. If the
court finds for the plaintiff, recovery shall be in the amount of actual damages or
$1,000, whichever is greater. If the court finds . . . a willful or knowing violation of
this chapter, it shall award as much as 3 times, but not less than 2 times, such amount.
In addition, a prevailing plaintiff shall be awarded the costs of the suit and reasonable
attorney's fees, as determined by the court.

The district court's order stated that "the plaintiff failed to offer
evidence of actual damages. The claimant, in any action, has the burden of pleading and
proving damages. The plaintiff failed to meet her burden in the case at bar."

"This court is the final arbiter of the intent of the legislature as
expressed in the words of a statute. When construing its meaning we first examine the
language found in the statute, and where possible, we ascribe the plain and ordinary
meanings to words used." Appeal of Van Lunen, 144 N.H. ___, ___, 750 A.2d 737,
740 (2000) (quotations, brackets, and ellipsis omitted). We have previously noted that the
legislature's use of the term "shall" indicates that the enforcement of that
portion of the statute is mandatory. SeeState v. Atkins, 143 N.H. 242, 245
(1998).

RSA 540-A:4, IX unambiguously states that a landlord in violation of RSA
540-A:3, such as the defendant in this case, shall be subject to the civil remedies
described in RSA 358-A:10, including costs and reasonable attorney's fees. RSA 358-A:10,
in turn, states that "[i]f the court finds for the plaintiff, recovery shall
be in the amount of actual damages or $1,000, whichever is greater," and the
plaintiff "shall be awarded the costs of the suit and reasonable attorney's
fees, as determined by the court." (Emphasis added.) These provisions relieve the
plaintiff from the usual requirement of pleading and proving damages and of pleading costs
and attorney's fees. Instead, the statute mandates that the trial court award the
prevailing plaintiff the minimum of $1,000 in damages plus costs and reasonable attorney's
fees. SeeWhispering Springs Tenant Assoc. v. Barrett, 137 N.H. 203, 208-09
(1993).

The defendant argues that allowing a plaintiff to recover damages, costs,
and attorney's fees that were not pled or proved violates principles of due process by
depriving the defendant of the opportunity to prepare a proper defense. We disagree. The
statutory minimum award of $1,000 is not based upon actual damages suffered, but is
a penalty imposed upon landlords who violate RSA 540-A:3. We express no opinion on what
the ultimate award should be. Thus, it requires no evidence of damages, but only a finding
that the landlord did, in fact, violate RSA 540-A:3. The same is true of an award of costs
and attorney's fees. The defendant was on notice that he had to defend against an
allegation that he violated RSA 540-A:3. As he was, or should have been, aware of the
potential remedies, he suffered no due process violation.

The defendant's remaining arguments are outside the scope of the issues
raised by the plaintiff on appeal. As such, we decline to review them. SeeIn re
"K", 132 N.H. 4, 16-17 (1989). The plaintiff raises other issues in the
notice of appeal but failed to brief them; therefore, they are waived. SeeState
v. Mountjoy, 142 N.H. 648, 682 (1998).

Accordingly, we reverse the district court's order to the extent that it
denied damages, costs, and attorney's fees, and remand for computation of those damages,
costs, and fees in accordance with RSA 540-A:4, IX, RSA 358-A:10, and this opinion.

Reversed and remanded.

BROCK, C.J., and BRODERICK, J., concurred; HORTON, J., retired, specially
assigned under RSA 490:3, concurred; NADEAU, J., took part in the final vote by consent of
the parties.