this is my second time staying at this hotel, and I can say that I will be booking here again! I loved the hotel I love the view from my room, the staff is awesome the room is clean and nice ! shower and bathroom was amazing and the bed was very comfortable after a long day, thank you for a spectacular stay

I can say the only thing I did not like was the remote for the TV. it barely worked and I did not like to have to pay a resort fee then have to pay for breakfast as well that should have been included in the 13.50 ! but overall I had once again a spectacular stay at this resort

this is my second time staying at this hotel, and I can say that I will be booking here again! I loved the hotel I love the view from my room, the staff is awesome the room is clean and nice ! shower and bathroom was amazing and the bed was very comfortable after a long day, thank you for a spectacular stay

I can say the only thing I did not like was the remote for the TV. it barely worked and I did not like to have to pay a resort fee then have to pay for breakfast as well that should have been included in the 13.50 ! but overall I had once again a spectacular stay at this resort

Beware of the 5-10 business day hold for a $50 security deposit . I paid for my room in advanced on Kayak, only to be denied entry into my non-refundable room because I didn't have an additional $50 in my checking account as a security deposit. I'm not sure why they don't just scan your card like every other hotel in this country. Now, I understand that there are policies and fine print contracts in this world but the way it was handled by management was horrible. I was rudely told to "figure it out" and turned away from my already paid room. I eventually "figured something out" and was able to check into my damp and muggy room with little hot water a few hours later. Needless to say, a once very loyal Best Western customer for many years will never stay at this hotel again. They are ruining the company's good name.

Beware of the 5-10 business day hold for a $50 security deposit . I paid for my room in advanced on Kayak, only to be denied entry into my non-refundable room because I didn't have an additional $50 in my checking account as a security deposit. I'm not sure why they don't just scan your card like every other hotel in this country. Now, I understand that there are policies and fine print contracts in this world but the way it was handled by management was horrible. I was rudely told to "figure it out" and turned away from my already paid room. I eventually "figured something out" and was able to check into my damp and muggy room with little hot water a few hours later. Needless to say, a once very loyal Best Western customer for many years will never stay at this hotel again. They are ruining the company's good name.

I liked the two spas and pool. Good relaxation for adults and pool for the kids.

The only problem we had was checking in. The rooms were not ready. We waited 1/2 hour for one room and they told us the other room would be ready in another half hour. We went to eat and came back about two hours later and they still did not know if our room was ready. After another 15 minutes they finally told us our room was ready.

I liked the two spas and pool. Good relaxation for adults and pool for the kids.

The only problem we had was checking in. The rooms were not ready. We waited 1/2 hour for one room and they told us the other room would be ready in another half hour. We went to eat and came back about two hours later and they still did not know if our room was ready. After another 15 minutes they finally told us our room was ready.

Upon check-in on our first day we came across 3 issues. The iron did not work correctly to the point that I thought it was a sprinkler. The toilet had a leak from the tank and is slowly causing water damage to your floor (Room # 633), the tank was repaired by some sort of silly-snott looking substance, and the slow leak was traversing down the silly-snott onto the floor. The shower curtain rod is not securely attached to the wall.
After expressing our concerns to the front desk (Geraldo) suggested moving us to another room (636). After being at a conference for 9 hours and then returning after dinner, we attempted to move our belongings from 633 to 636. We tried to get our things from 633 and the door key would not work. We went back to the front desk 3 times. I do not know how we held our cool! Plus we also had to move things by our selves.
I would like to thank Tonya and Antavia for there true understanding of our situation. M. Gonzalez Jr. came through with arranging for our airport transportation!
We were totally disappointed with our stay and I am asking you, "What you can do to assure that we will book our next stay with Best Western?!

Tonya, Antavia and Junior

Upon check-in on our first day we came across 3 issues. The iron did not work correctly to the point that I thought it was a sprinkler. The toilet had a leak from the tank and is slowly causing water damage to your floor (Room # 633), the tank was repaired by some sort of silly-snott looking substance, and the slow leak was traversing down the silly-snott onto the floor. The shower curtain rod is not securely attached to the wall.
After expressing our concerns to the front desk (Geraldo) suggested moving us to another room (636). After being at a conference for 9 hours and then returning after dinner, we attempted to move our belongings from 633 to 636. We tried to get our things from 633 and the door key would not work. We went back to the front desk 3 times. I do not know how we held our cool! Plus we also had to move things by our selves.
I would like to thank Tonya and Antavia for there true understanding of our situation. M. Gonzalez Jr. came through with arranging for our airport transportation!
We were totally disappointed with our stay and I am asking you, "What you can do to assure that we will book our next stay with Best Western?!