Virgin America apologizes to Geno Smith for incident on plane

At the time, the Jets said they were looking into the incident. The company that owns the jet that Smith departed was also looking into what happened and Virgin America released a statement on Thursday offering their apologies to Smith.

“After a full review of the incident, we believe it was the result of a misunderstanding that regrettably escalated unnecessarily. We’ve apologized to Mr. Smith for his experience, which could have been better — and we’d welcome him back onboard any time. As an airline that prides itself on our guest service, we take incidents such as this one very seriously.”

Smith also released a statement thanking the company.

“I really appreciate that Virgin America took this seriously, looked into this matter and followed up with me. I look forward to flying their airline again soon.”

And that brings us to the end of this chapter in Smith’s rookie season. Hopefully all involved will find the friendlier skies a bit friendlier the next time they take flight.

Dirty little secret about flight attendants: they aren’t always that nice or reasonable. Hard to blame them, given the long hours and difficult working conditions. But a lot of them really don’t get this whole customer service thing.

txfinfan says:Jan 23, 2014 2:24 PM

Translation: “Though Smith was a complete butt after further review we realized the amount of money Virgin Air stands to make flying NFL players and therefore offer our humble apologies for not realizing how “important” you are.” Commence eye rolling now….

Sure seems like Geno displaying a bit of entitlement there. Upset he had to take off his Dr Dre’s for a few minutes – all of us peons in the back of the plane have to do it.

The headphone thing is a bit of a crock though. You are allowed to wear their stupid little uncomfortable dollar store earbuds, but not your own that you laid out good money for. Airlines claim it’s for safety reasons, you have to hear the announcements, could trip on headphones, etc. Sounds like some committee got a little out of control when making up the safety matrix.

mingyabro says:Jan 23, 2014 3:16 PM

Seriously, how long until this guy is out of the league with his 55% completion percentage. Bust! Only Josh Freeman was worse with 43%

schmitty2 says:Jan 23, 2014 3:18 PM

Maybe the argument was about who has the worse job..being a flight attendant or the qb of the Jets.