Delivery Information

International orders delivery rates are based on the weight of the items in your order.

How can I calculate the cost of delivery for my order?

Simply add the items you are interested in purchasing to your Shopping Cart and
continue 'Checkout'. On the checkout page, if the delivery service is available - the
price will be available in a drop down list in the 'Order Summary' box.

International orders will either be sent via Royal Mail International
Signed For (Priority Airmail) or via DPD courier, at our discretion.

International orders sent via Royal Mail can be tracked at www.royalmail.com up to
the point it leaves the UK. After this, you may be able to track your parcel further
using your national postal service's website (ie. United States Post Offce, Canada Post,
La Poste, Correos, etc) where facililties exist.

International orders sent via DPD courier can be tracked via www.dpd.co.uk. You will require your DPD Consignment number.

USA Orders can be tracked at www.usps.com AFTER the parcel has cleared through US customs. If there is
no tracking information but the parcel has left the UK, this usually means your parcel is going through US customs.

If you are expecting a delivery and have not yet recieved anything, please check your
tracking details in case of any problems or if you have missed an attempted delivery.

If you are not present to accept the delivery the carrier will leave a card with the details of
how to collect your parcel from the depot, or how to arrange for a re-delivery. Please respond to this
card as soon as possible as your parcel will not be held for very long.

Customs

All non-EU destination orders may be subject to customs charges. Any customs or import duties are levied once
the package reaches its destination country. These charges and any additional charges for customs clearance must
be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs
policies vary widely from country to country; please contact your local customs office for further information.

Please note that delays can occur in customs and these delays are beyond our control.

Returns Information

To Obtain a Returns Number

1. Log into your order history in your account OR if you checked out as 'guest', log into your order tracking here.

2. Click the 'Return Items' link next to the order you wish to return.

3. Follow the steps to obtain your return authorisation number.

4. Fill in the box on your invoice with your returns number and enclose this slip with your return.

5. Affix the returns label (found on your invoice) to the front of your parcel and send it back to us. You will need to pay for the postage to return an item.

You are responsible for the cost of return items to us. You are also
responsible for the goods until we receive them back, so for your own
protection we recommend you use a postal service which is tracked and/or
covers you for the cost of the goods in case it is lost in the post.

If you have received a faulty or incorrect item please contact us before
returning and wait for our reply. We will then advise on how to proceed with the return.

Non-EU Countries

Where you have to fill in customs information, please ensure you declare your return as 'RETURNED GOOD FOR REFUND/EXCHANGE'
and mark the parcel as either 'Returned goods' or 'other' as available. (Do not mark it as 'sale'). If you do not declare this
on your returning parcel it may be delayed in UK customs or may be rejected and returned to you. We are unable to pay any customs
fees which are levied on parcels which are declared incorrectly and it will be returned to you without being delivered. (Eg. a
parcel which is declared incorrectly is any which is declared as anything other than a return (ie. sale, etc) or any where the
value of the goods has been declared artificially high (ie. if you declare a £20 item as worth £100 etc). If the goods which you
have sent back to us are kept in customs because you have not declared the parcel correctly, we will not have received them.
Because it is your responsibility to declare the goods correctly and accurately, legally you will not have returned the goods to
us / kept them in your care, and so will not be entitled to any refund / exchange.

If you have any problems/questions please contact us at info@madcapengland.com for help.

Please allow 2 - 5 working days for your return to be processed by our returns department once we have received it back.

When you have recieved your RAN, simply return the item or items to us in their original
condition*, unused/unworn and with all tags, etc attached, within 28 days of receipt. Please
include your completed Returns Form (this will be sent to you via email along with your RAN).

All exchanges will be sent via our standard delivery method regardless of what delivery method
was used on your orginal order. However, you can pay for Express Delivery for your exchange if you
want it to arrive quicker. (Express exchanges are £4.95 for a next day service, UK Mainland only and
need to be arranged in advance. Please contact us about this before returning your item(s))

We will issue a full refund (excluding original delivery charge) on receipt, or
exchange the item for a different size, colour or item if preferred.Some products
are non-returnable; these are clearly marked with a '+' next to the product name.