Director of Engagement Management

Responsibilities:
Provides leadership and professional development for a team of project management professionals
Establishes and refines sound project management methodologies, processes and workflows
Creates project management uniformity by crafting and maintaining standard templates, process diagrams and a document repository
Works with COO and VP, Client Services to create and maintain a reporting suite that yields transparency and insight into project and portfolio performance
Works with Engagement Managers to construct solution-oriented recommendations for clients that align with short term and long term business goals and may participate in negotiating program and project strategy, scope and cost
Establishes relationships with all internal departments, positioning the Engagement Management for success within the organization
Guides project managers and serves as escalation path for PMs to manage client and internal expectations, ensuring delivery of the highest quality service
Regularly solicits client feedback regarding project management practice and manages accordingly
Required Experience:
10+ years of experience managing complex projects and programs from alignment through design and technical implementation
5+ years of experience and extensive knowledge and expertise in the use of portfolio or project management methodologies and tools, risk management, resource management practices and change management techniques
5+ years of experience leading Client Services as a model for service delivery, being cognizant of costs and quality control
5+ years of experience leading cross-functional teams (including design, development and QA)
5+ years of experience designing and constructing business processes, functions and organizational structures
Solid understanding of different project methodologies, including Agile and Scrum
Demonstrated ability to motivate, support and understand different project team members
Self-motivated with excellent problem solving skills and negotiation skills
Exceptional presentation, verbal, written, and overall interpersonal skills as well as proven ability to develop well-written documents and presentations
Competencies in MS Project, PowerPoint and other common communications tools
Preferred Experience:
Project Management Professional (PMP) Certification, Certified Scrum Master (CSM) Certification or other certifications demonstrating understanding of different methodologies a plus
“Hands-on” experience working with an ERP and PPM solution, such as NetSuite / OpenAir
Understanding of management and HR policies and practices
Understanding of Sales cycle and use with Microsoft Dynamics CRM
Bachelor’s degree in business management, mathematics or computer science
Experience with Atlassian Confluence and Jira
Travel:
This position may require up to 15% travel