Tuttimus

Familus

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We will call you within the two hours after you have placed your request. From Monday to Saturday between 9 a.m. and 8 p.m. Requests that are sent outside these hours will be treated the next business day.

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I would like to be kept informed about products, services, contests and promotions of the Proximus Group. To this end, Proximus may store my personal data in its files and may contact me, including by phone and via electronic channels such as e-mail, SMS and social media. Proximus may share my data with its subsidiary Scarlet. I’m aware that my data is processed in accordance with Proximus' privacy policy which informs me how to manage my privacy settings.

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Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www.proximus.be/internetpolicy.

Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home will depend on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. Go to www.proximus.be/vitesseinternet to discover the surfing speed in your home.

Favorite app: the Mobilus subscription in a Tuttimus or Familus Pack entitles you to unlimited data in Belgium and the EU* for an application of your choice from a defined list. The customer can choose only one app and can change it once a month in MyProximus. Limits may apply for certain apps. For more info, see www.proximus.be/support. The general terms and conditions of the applications shall remain applicable. The protection measure against bill shocks shall apply for the favorite app. Proximus has made a selection of the most popular applications around. Proximus reserves the right to modify the offer with two months' notice.

Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.

Blockbuster: rental of 1 film / month to be chosen (available 48 hours after activation) from an exclusive selection of 12 films. Click on the button "On demand" of your remote control, then on ‘on demand’, ‘films’ and ‘my blockbuster gift’. The selection is adapted regularly. A film that is not used in a specific month is not carried over to the following month.

TV Bonus: content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. Netflix : Where Netflix is added as favorite TV bonus, the price of the Familus L or Tuttimus pack is an extra €0.04 per month. To add Netflix as favorite TV bonus, you must (re)activate your Netflix streaming subscription (also if you are an existing Netflix subscriber) by following the instructions set out on our website www.proximus.be/iwantnetflix. When you choose to include Netflix in your pack, the Netflix subscription fee (currently € 9.99 per month for the Netflix Standard subscription with 2 concurrent streams) will be included in your Proximus bill/invitation to pay. The Netflix subscription is separately cancellable at any time. A Netflix compatible device (Proximus TV offers technically simplified access to Netflix via the decoder) and broadband Internet connection are required to watch Netflix instantly. Netflix price plans subject to change. For all details on the generic conditions of Netflix see www.netflix.com/termsofuse . It is possible to sign up until 15 September 2017. Proximus reserves its right to prolong the offer or stop it before.

Calling without counting the minutes :

Free Calls: unlimited calls for private use only and in accordance with the General Terms and Conditions of Proximus.

Free Calls National: unlimited calls to landlines in Belgium. For personal use only, in accordance with the General Terms and Conditions of Proximus. 1,000 minutes to Belgian mobiles during off-peak hours. After that, Phone Line rates apply. Calls during peak hours to a fixed or mobile number in Belgium: €0.74/call incl. VAT. Cannot be combined with other options granting discounts on national calls. Not valid for calls to premium numbers (07x, 09xx, except for calls to and from the PhoneMail service). Maximum 2 Free Calls National per customer.

Off-peak hours: Monday to Friday from 5 p.m. to 8 a.m. and all day on weekends and public holidays.

Peak hours: Monday to Friday from 8 a.m. to 5 p.m.

Free Calls International: Calls to fixed and mobile numbers (max. 2,000 min/month) to most European countries² as well as the United States and Canada, and to landlines in Morocco and Turkey during off-peak hours. After that, the per-minute price applies: connection charge of €0.1143/call , and €0.25/minute to landlines and €0.55/minute to mobiles . Option valid only for the fixed phone on the Phone line. No more than 2 options per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.

Free Family Calls: unlimited calls 24/7, only between the fixed and mobile numbers (except for Full Control subscriptions) that form part of the Tuttimus Pack to which the customer has subscribed, with up to 6 mobile numbers per Pack. Unlimited usage for private use only and in accordance with the General Terms and Conditions of Proximus.

TV Replay, TV Replay+: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available in TV Replay on Proximus TV and the Proximus TV app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.

Proximus TV: For more information about the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv

Wi-Fi Hotspotsand Smart Wi-Fi:every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Smart Wi-Fi is included in the Packs with Mobilus and can be activated via the MyProximus/Network app (no login required).

Mobilus:

Advantages of Mobilus in a Pack: monthly reduction valid for the Mobilus S and L subscriptions and extra data for Mobilus M, while the customer keeps his contract. You can add up to 6 mobile phones to Packs with the same advantages. All the information about our Packs can be found on proximus.be/mobileinpack.

Protection measure: to avoid bill shocks, the service is blocked if the customer goes over his bundle limit by €60. If he wishes, the customer can unblock his service by contacting our customer service.

Calls and texts with Mobilus:

​In Belgium, for calls and texts to all fixed and mobile networks in Belgium, except for premium numbers (voting lines, 0900 numbers, etc.).

On the move in the European Union, for calls and texts to all fixed and mobile networks in the EU, except for premium numbers (voting lines, 0900 numbers, etc.). Calls are billed by the second starting from the 61st second.

Unlimited usage for personal use only in accordance with the General Terms and Conditions.

Internet (data): the data included is valid only in Belgium and the EU + Iceland, Liechtenstein and Norway. Usage within and outside the subscription is billed per 1 KB Once your subscription credit has been used up, calls and MB will be billed according to the applicable rate plan. Unused minutes and MB cannot be carried over to the next month.

Mobile Coverage Extender in a Tuttimus Pack : The Mobile Coverage Extender (value: €5/month) is only included for customers who have a Tuttimus Pack with at least one Mobilus L - 10 GB. Maximum 1 Mobile Coverage Extender per customer For use in Belgium only, in accordance with the general terms and conditions. The MCE can only be ordered and installed on a Proximus fixed Internet line and must be used by a Proximus mobile customer. Mobile usage via the Mobile Coverage Extender is billed according to the applicable rates for the mobile subscription. Up to 4 simultaneous users. Maximum Proximus 3G coverage of 200 m². The Mobile Coverage Extender is and remains the property of Proximus. If the service is terminated, the customer must return the device to Proximus. You will find more information and the terms and conditions on www.proximus.be/mobilecoverageextender

Wi-Fi Extender Starter Kit and Tuttimus Pack: The Wi-Fi Extender Starter Kit (value: €99.99 – incl. Recupel charge) is only included for customers who have a Tuttimus Pack with at least 1 Mobilus L 10 GB. For use in Belgium only, in accordance with the general terms and conditions. Maximum 1 Wi-Fi Extender Starter Kit per customer.

Free installation: free installation by a technician (value: €59) for new Tuttimus customers.

* Usage for roaming within the European Union (+ Iceland, Liechtenstein and Norway), for a usage without abuse, in accordance with the terms and conditions.

Unlimited fixed Internet data: personal use, cf General Terms and Conditions. As from 750GB, internet speed will be reduced until the first day of the following month, unless the customer activates an Extra Volume of 150 GB for free via MyProximus. More info on www.proximus.be/internetpolicy.

Fixed Internet speed: the indicated maximum speed is a theoretical speed. In practice, it cannot be attained by all customers. The download speed in your home depends on the distance between the connection point and the exchange, the availability of VDSL, your IT installation, and the indoor cabling. To surf at maximum speed, these factors must be optimal. The use of Wi-Fi can also reduce your surfing speed. To discover the surfing speed in your home go to www.proximus.be/internetspeed.

Unlimited usage: for private use only and in accordance with the General Terms and Conditions of Proximus.

Blockbuster: rental of 1 film / month to be chosen (available 48 hours after activation) from an exclusive selection of 12 films. Click on the button "On demand" of your remote control, then on ‘on demand’, ‘films’ and ‘my blockbuster gift’. The selection is adapted regularly. A film that is not used in a specific month is not carried over to the following month.

TV Bonus: content offer to be chosen from a list defined by Proximus (it is possible to change 2x/year). Proximus may change the offering subject to giving two months' notice. Netflix : Where Netflix is added as favorite TV bonus, the price of the Familus L or Tuttimus pack is an extra €0.04 per month. To add Netflix as favorite TV bonus, you must (re)activate your Netflix streaming subscription (also if you are an existing Netflix subscriber) by following the instructions set out on our website www.proximus.be/iwantnetflix. When you choose to include Netflix in your pack, the Netflix subscription fee (currently € 9.99 per month for the Netflix Standard subscription with 2 concurrent streams) will be included in your Proximus bill/invitation to pay. The Netflix subscription is separately cancellable at any time. A Netflix compatible device (Proximus TV offers technically simplified access to Netflix via the decoder) and broadband Internet connection are required to watch Netflix instantly. Netflix price plans subject to change. For all details on the generic conditions of Netflix see www.netflix.com/termsofuse . It is possible to sign up until 15 September 2017. Proximus reserves its right to prolong the offer or stop it before.

Calling without counting the minutes:

Free Calls: unlimited usage for private use only and in accordance with the General Terms and Conditions of Proximus.

Free Calls National: unlimited calls to landlines in Belgium. For personal use only, in accordance with the General Terms and Conditions of Proximus. 1,000 minutes to Belgian mobiles during off-peak hours. After that, Phone Line rates apply. Calls during peak hours to a fixed or mobile number in Belgium: €0.74/call incl. VAT. Cannot be combined with other options granting discounts on national calls. Not valid for calls to premium numbers (07x, 09xx, except for calls to and from the PhoneMail service). Maximum 2 Free Calls National per customer.Off-peak hours: Monday to Friday from 5 p.m. to 8 a.m. and all day on weekends and public holidays.Peak hours: Monday to Friday from 8 a.m. to 5 p.m.

Free Calls International: Calls to fixed and mobile numbers (max. 2,000 min/month) to most European countries² as well as the United States and Canada, and to landlines in Morocco and Turkey during off-peak hours. After that, the per-minute price applies: connection charge of €0.1143/call , and €0.25/minute to landlines and €0.55/minute to mobiles. Option valid only for the fixed phone on the Phone line. No more than 2 options per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.List of 39 foreign countries: Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland + Morocco, Turkey, Canada and United States.

Proximus TV: for more information on the availability of Proximus TV, HD coverage, the possibility to connect several TV sets, or the offer of channels and packages in your region: www.proximus.be/tv.

TV Replay: free of charge for all customers who already have or who opt for Familus or Tuttimus. The availability of TV programs and TV Replay depends on the television channels and any authorizations they may have received to exploit said programs. Also available on a PC, tablet and smartphone via the Proximus TV app. The list of channels available in TV Replay on Proximus TV and the Proximus TV app, as well as the specific terms and conditions, can be found on www.proximus.be/tvreplay. TV Replay is not available for Scarlet customers.

Proximus TV application: offer valid in Belgium for all Proximus TV customers with a MyProximus account on the Proximus fixed or mobile networks, in a zone with Wi-Fi or 3G/4G coverage, via terminals such as tablets, compatible smartphones and laptops. However, the Proximus TV guide is accessible to all Internet users in Belgium.

Wi-Fi Hotspots: every person who connects to a Wi-Fi Hotspot must have registered for the service and accepted the general terms and conditions. Access to the Wi-Fi Hotspots service is included in Familus and can be activated via www.proximus.be.

Free installation: free installation by a technician (value: €59) for new Familus or Tuttimus customers.