jas0nt wrote:Another downvote for Bikebug. Requested them kindly ship a chain the same day I put the order in (1pm) and two days later, still not posted yet.

Not really sure what their logic is in providing garbage customer service in such a competitive market.

Unfortunately, I've fallen into this pit with BikeBug. Kudos to them for price matching, but I think I'll not shop with them in the future.

1st time I emailed for a price match, received response within the same day but was informed that they don't have stock for the item. I replied seeking a similar product and price match, but only to received a reply 5 days later. Yep... 5 days, I waited 2 days for a response and end up buying from wiggle which was shipped on the same day.

Decide to give them another go since they have the product I'm looking for. They gladly price matched it again, items are in stock so I placed my order on Monday and it's still sitting there in 'processing' status today.

They should really learn from their competitors and keep their promise of delivering on time as stated on their shipping info.

gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".I'll be keen to see how it goes from this point,Andrew

Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....

gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".I'll be keen to see how it goes from this point,Andrew

Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....

Final update: package arrived Friday morning. So it took 2 days from ordering to get to Australia then 5 days for Aust Post to get it to my house....

gabrielle260 wrote:8pm last night(Friday) I placed an order with Prenda's. By 1am our time it was packed and awaiting Royal Mail collection. At 6am, when I checked, it had been received at the International Mail Centre and was "being prepared for despatch abroad".I'll be keen to see how it goes from this point,Andrew

Further update; it arrived in Australia on Sunday evening and was handed over to Australia Post. It's now Wed and I am still waiting....

Final update: package arrived Friday morning. So it took 2 days from ordering to get to Australia then 5 days for Aust Post to get it to my house....

Can't disagree. The few things I've ordered from Torpedo 7 have taken over a week from order to delivery. My orders with Cell have always been received the next day. Even a bike...

Yes, I've started to wonder about this length of time from T7 also. My last order was over the week and this one is the same. Considering I can drive a truck from Brisbane to Melbourne in 21hrs, I'm puzzled!

Foo

I don't suffer fools easily and so long as you have done your best,you should have no regrets.Goal 6000km

ordered 9:50pm on a Friday night, it arrived 3:40pm on the next Monday, unbelievable I couldnt have ordered anything in Oz and got it sooner. I love seeing a DHL tracking number when I order from wiggle, 3 to 4 days max

ordered 9:50pm on a Friday night, it arrived 3:40pm on the next Monday, unbelievable I couldnt have ordered anything in Oz and got it sooner. I love seeing a DHL tracking number when I order from wiggle, 3 to 4 days max

I did a wiggle order just over a week ago. ordered thursday night. attempted delivery by DHL monday. got it tuesday in the end.

Ordered a new saddle from Cell yesterday 10:30am, arrived midday today. Best bit was I didnt get the dodgy courier driver from my previous orders which had stopped my buying from them. Will bookmark their webpage back into my favourites. Better price than any of the o/s sites I looked up too.

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