Service Saskatoon

We’re introducing a new approach to delivering our services that will help you connect to the answers and information you need from us – quickly, simply and seamlessly.

This new model of citizen service – called Service Saskatoon – is a City-wide shift in how we will deliver front line service, respond to requests and improve services into the future. It won’t be easy and it won’t happen overnight, but work is already underway. A team has been created to build and implement our new model, focused on its four key pillars: Citizen Input, Systems, Standards and Staffing.

Learn more below and get involved. Service Saskatoon is for you and about you – we’re eager to hear your ideas and suggestions.

Watch Our Short Video

This short video explains our new service model and how we are working to improve customer service for Saskatoon citizens.

Complimentary WiFi Now Available

Through Service Saskatoon, we're making it easier for citizens to access information and services related to City programs and services. To support this goal we've partnered with Shaw Communications to provide complimentary WiFi access at a variety of City-owned facilities.