Booked a hotel room based on photos and info on website. Rooms appeared spacious and description said "Balcony or Otaman [sic] balcony".

Actual room was broom cupboard sized and no balcony. Complained to reception following day, Jet 2 rep the day after and emailed Jet 2 in the UK also. No help whatsoever. In fact we got messed around horribly - but no room move.

Complained to Jet 2 in writing upon return. No reply within 28 days (which is an ABTA stipulation). They only wrote back after we went to ABTA. Comedy response. Apparently in Jet2 Fantasyland, an Ottoman balcony is "an extension". The website has also been ammended and the balcony is now "a bay window". They offered us £100 or so in vouchers - no good to us as I'd never go near this firm again. We wrote back 65 days ago. No response from Jet2.

Turns out the photos on the website were of room that were different ours and were not available to book in any case.

Clear misreprentation and zero after sales service. Only book if you're confident there will be no problems with your holiday. If there are, you are on your own.