Complaints Procedure

Making a Complaint

We take complaints made against us very seriously and maintain a procedure to ensure that complaints are dealt with promptly and fairly.

By following this simple procedure we can ensure your concerns are dealt with us quickly and effectively as possible.

Our procedure

When a complaint is about a particular product, service or employee, you may wish to address your complaint to an appropriate member of that team, orally, by letter or email. Where possible, complaints should be made in writing so that the details of the complaint are clear and complete.

Alternatively if you are not sure who to refer your complaint to, or feel it is inappropriate to address your complaint directly to a team member you can reach to us on +971 (0)4 305 9500 or email:
complaints@lifecareinternational.com

If we cannot solve your complaint straight away, we will acknowledge it’s receipt promptly and arrange for an officer to investigate the matter and provide you with a response within 4 weeks or a reason for not able to resolve the complaint. We will provide you our final response not later than eight weeks after receipt of your complaint.

In the unlikely event if we cannot reach an agreement with you, we will send you a final response on behalf of Lifecare International and make you aware of your right to refer your compliant to DHA or other applicable higher authorities.