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delivery information

FREE UK Delivery for orders over £99

All parcels are packed with adequate protection and fragile items are sufficiently re-enforced to protect the item while in transit.

All our items have a weight value; you pay for the combined weight of all items in the order. We keep all rates as low as possible and we never over-charge you for postage.

Please remember that most postal and courier services only deliver on working days (Mon-Fri). If you need delivery on a Saturday, please choose one of our Saturday delivery options.

We process orders Monday to Friday. Your order will be shipped the same day if your order is placed before 3pm.

UK Delivery Option

Option

Details

DPD Next Day

Item will be delivered the next working day. Free when you spend £99

DPD 10:30am Delivery

Item will be delivered by 10:30am on the next working day.

This option costs £12.

DPD Saturday Delivery

Item will be delivered on the next Saturday.

The option costs £15.

Option

Details

Royal Mail First Class

Item will be delivered the next working day.

This option costs £7.

Option

Details

Collect from Heliguy

Pick up your items from Heliguy HQ, at Unit 9,

Jupiter Court, Orion Business Park, North Shields,

NE29 7SE. We are open Monday to Friday, 9am to 5pm.

This option is free.

International

We offer a comprehensive shipping service to countries around the world. For more information about costs and length of delivery, please see details on costs and delivery estimates in the checkout when you are buying your item.

Get in touch

Email

info@heliguy.com

Telephone

UK: 0845 838 8652

Int: +44 (0)191 296 1024

We endeavour to ship all items as fast as possible. Occasionally during peak times orders can take longer to ship - please accept our apologies if this is the case.

We only ship to a credit/debit card's billing or a business address.

Additional fraud checks may need to be carried out and identities verified - this may cause delay to your order. We aim to carry out these checks as quickly and efficiently as possible. The time can be reduced by checking for emails from Heliguy.com and supplying a daytime contact number with your order.

Next-day delivery is available subject to stock availability, cleared funds and customer address verification. We will send your order by the quickest means possible at the rate you have paid.

Expert advice from the sales team, quick delivery and food value. New customer will be a regular, for sure.

April 21,2019

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Excellent service and communication

April 19,2019

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i am a repeat customer and service received was excellent as it has always been

April 16,2019

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In stock, great price and free delivery - what’s not to like?

April 15,2019

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Smooth deal with Heliguy although my bank did their best to wreck my day by making a typo on their end and took five ( 5 ) hours and several phone calls by me to sort it, no one at my bank apologised, so much for ulster . . . .

April 8,2019

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Very prompt delivery, no hassles, genuine products

April 8,2019

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Very professional and helpful couldn’t fault the help and support given. Thank you

April 4,2019

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Excellent service and the item was extremely well packaged.

March 28,2019

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Excellent service and very helpful on the phone

March 24,2019

APRIL

Tuesday

23

April

From: Ernie

Happy

Quick informative reply to my query.

Thursday

18

April

From: Bruce Pullman

Happy

Fabulous reassuring support from Kevin - I had worried and had received no clear answer from DJI forums (DJI people on it seem wholly useless - Chinese bots?!?) nor Mavic Air Help on Mavic Pilots. Are there any better forums?

Monday

15

April

From: Paul Kassner

Happy

Very fast response time.

Monday

15

April

From: Jason

Happy

Although the product I was looking for is now longer available, Steve replied quickly and explored and possibilities to help. Very helpful and great to deal with, which you don't always get from internet dealings, so thank you, I appreciate the effort!

Friday

12

April

From: Mark

Happy

Great advice, wish I could spend all day there and absorb everything. Organ building is great but.... maybe its time to move on! M.

Friday

12

April

From: Robert Lener

Happy

sorry for my first review! Well done!

Friday

5

April

From: Shameek datta

Happy

Quickly resolved the issue. Much appreciated

Thursday

4

April

From: James Parry

Happy

I made an error with my order online and Steve pulled out all the stops to fix the error and get it out on time for the DPD next day delivery! My first experience of Heli Guy and I'm really impressed. Thank you Steve!

Wednesday

3

April

From: Ahad Surooprajally

Happy

Just brilliant - polite, professional and efficient. Thanks for pushing the order thru with no fuss!