"I am very disappointed with their service. I made an order and next day got a message " Your Sales Order Number is: XXXXXXXXXXX has been canceled by Hookbag.ca.Should you have any questions, please contact us." Nice, short and rude. " read more

"Poor product support. Inflexible and unhelpful return policy.I ordered a projector in December, supposedly in stock, but that really meant in stock at a different supplier in another country. I have the projector installed as part of an art gallery exhibit. When the lamp blew out after less than 3 weeks of use, I needed a replacement fast to keep the art exhibit open, so I ordered one from another supplier who could deliver within 24 hours (definitely not the case with Hookbag). The projector is working fine with the new lamp, confirming to me that it was the lamp at fault, not the projector. Hookbag refuses to credit or replace the lamp, unless I send back the entire projector within 45 days of the purchase. Since they don't actually carry any stock I'd have to wait 2-3 weeks for a replacement. I can't close the exhibit for 3 weeks. Despite a dozen or more messages back and forth, Hookbag is unwilling to make any extension or exception to their return policy. I will never order from them again! "

This review was modified by GalleryPrep
on February 26 2015 02:50:08 PM

"This is the second time that I ordered from Hookbag and I wasn't 100% certain of their reliability, but my order was processed quickly and everything arrived as described. Their prices were much better than all other vendors for the items I was purchasing. Their catalogue can be confusing since they showed multiple listings and prices for the same general model of product, but the prices are great."

"I am very disappointed with their service. I made an order and next day got a message " Your Sales Order Number is: XXXXXXXXXXX has been canceled by Hookbag.ca.Should you have any questions, please contact us." Nice, short and rude. "

"We've used HookBag several times in the past - not only do they have great prices, their service is good too. Turnaround is fantastic and usually our order arrives next day (or within 2-3 business days). We only had one issue with an out of stock item, and it was rectified. A+ for their customer service."

"Buyer Beware!! Hookbag gave me the lowest price on shopbot.ca but that difference disappeared when they added on $27 for shipping a headset (over 50% of the price). After reading the reviews below (especially the ones that appear to NOT be from hookbag) I am glad I moved on to Staples and got FREE shipping."

"I bought a graphic card because the price was about 40$ cheaper than other places and beacuse they "are" in Canada. Now after 3 weeks, I havent received my item yet, plus Ill have to pay customs fees (~ $40) because they bought the card in the US. This is ridiculous, never ever again ill deal with those guys. They didn't even choose an accelerated shiping method, 3 Weeks, From NY to Ontario???"

"I really took a leap of faith with Hookbag and was happy. Got an amazing deal on a Compal barebones laptop which are extremely difficult to find in Canada without huge markups. Arrived within 3 days, but the item was in a nearby warehouse. Their order tracking doesn't tell you when it's shippped out so if you're curious e-mail them. I'm happy I didn't have to return it because it seems people here have issues with their return policy. My experience was good but I must say I was hesitant to order with them. I will probably order from them again if I need to."

Hookbag.ca seems to have a low price among Canada's online retailers. But they are committing business fraud via their "return" process in my most recent purchase from them.(1) Hookbag.ca delayed processing of the return. According to their return policy (http://www.hookbag.ca/returns), the return should have been processed within 7 business days (it was stated as 5 business days when I made the purchase), but they did not "act" until I made a few phone calls or wrote email messages. Each time they asked me to give them "a few more days." The order was placed on 2012-06-12 and the return delivered on 2012-07-16 was not "processed" until 2012-08-13.(2) As a result of "processing," they sent me an email message saying that the refund had been done and I should expect it in payment account in up to 5 business days.(3) I never received their refund even after the time line they stated, and then urged them to refund me as soon as possible.(4) They (shamelessly, I have to say) responded in email that the refund could not been done because it was "too long (after the purchased dated)," which was obviously false and cheating. The purchase was made via PayPal that I have been using over 6 years, and at all there is no any time limitation as short as a few months at PayPal for purchase refunds. Even if hookbag.ca's claim were true, they should have sent me a notification stating so.(5) PayPal has a 45-day time line from the purchase date for opening a dispute, which my case was far beyond. Hookbag.ca clearly knows this policy but they still suggested I should put a claim (which is not possible to be favored after the deadline) at PayPal so that they "can refund it."

They are making money illegitimately by cheating customers with false refund commitments. Since the funding source for my Paypal purchase was a credit card, luckily I have the chance to dispute this case via credit card, which I have done.

Since their credit has bankrupted for me, I would also have to start doubting if they are selling grey-market items.

If you had returns with hookbag.ca too, please do double check if they were actually refunded; If you have not started business with them, I strongly recommend you to stay away!!!" "

"Great site with cheap prices and free shipping! Processing status on the site is not accurate but customer support was replied fast to let me know my item was on the way! Got the item great shipping box. Would do business with again!"

"ordered an intel RS2BL040 raid card; got the item for the lowest price i could find; the item shipped the next day and i received an email with the tracking #; the item was as described and has been working great

my only beef is that sometimes items on their site will show up from google but not from searches within their site?!?!"

"I bought an air conditioner from this company. The brand of air conditioner was an unknown brand and I couldn't find much info on it. The air conditioner arrived the next day. We opened the box and it turns out that it has the most efficient rating. Here is how my ordering went. I read reviews on Hookbag.com and thought I'd take a chance. Put the order in at night and the next morning I put a ticket in to get information on my order. They sent an email saying it was shipping & gave a tracking #. A little while later I got a reply to my ticket saying that it shipped, here's the tracking # and it's arrival is tomorrow. It DID come the next day, but it shipped from a nearby location. I would definitely take a chance on this company again"