Barcelona, CAT 08025

Acerca de la oferta

We are an award-winning international agency specialising in contact centre and digital marketing solutions with a proven track record of increasing sales and brand awareness for our clients by using insight to create influence and drive results.

CPM is in the business of people. It is the essence of what we do - our DNA - delivering our clients' brands to their customers through our people with customer care teams trained specifically.Putting customer care at the heart of everything that we do ensures that we deliver Exceptional Customer Experiences to delight our customers and exceed their expectations.

We are looking for French speaking Customer Experience Specialists with a passion for travel, adventure, languages and an enthusiasm for customer service. In addition, you will possess excellent communication and negotiating skills and will have the ability to build rapport with clients. You will be an excellent team player able to work within a friendly environment.

Your role:

· Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;· Identify and troubleshoot the issues accordingly using available resources;· Logging and follow up of Customer Information;· Responding to enquiries and handling client escalations by telephone and email;· Having a full understanding of company processes and maintaining contractual obligations.