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Anybody know od any showers that come with a better than 1 yr guarentee

Anybody know od any showers that come with a better than 1 yr guarentee

banned8y, 9m agoPosted 8 years, 9 months ago

Looking for a 9.5kw electric shower, anybody know of anywhere that does some good prices with a better guarentee than 1 yr? if not was gonna go for the creda one at argos and take out the 3 year breakdown cover both for under £100, what do you guys reckon?

if it breaks is it triton i contact, and do they arrange for its repair at home or do i have to send it back?

By the look of it you would call Triton (this is taken from the PDF manual which is linked to on the product page. The full guarantee policy is on the last page of the manual)

Service Policy
In the event of a complaint occurring, the following
procedure should be followed:

1 Telephone Customer Service on (024) 7637 2222
(08457 626591 in Scotland and in Northern Ireland),
having available the model number and power rating
of the product, together with the date of purchase.

2 Triton Customer Service will be able to confirm
whether the fault can be rectified by either the
provision of a replacement part or a site visit from a
qualified Triton service engineer.

3 If a service call is required it will be booked and the
date of call confirmed. In order to expedite your
request, please have your postcode available when
booking a service call.

You will have to get someone to remove it, and then you return it to the manufacturer who will attempt to repair it, if they can't, they will send some Argos vouchers to buy another one.

You then get someone to connect it back up for you. Simple. :)

sassie;1663439

so hang on, i now have to pay someone to come and take it off, then pay someone to come nd put it back on

You can take off yourself but you need to have it put back on by a qualified electrician, this would be the case with the Argos one.

With the Triton one the guarantee policy seems to say they will send an engineer out as I can't see how they can diagnose a fault over the phone, perhaps contacting them to get a clearer answer on this would be a good idea.

i find it hard to believe that argos would expect you to send it back if you have breakdown cover, when you have breakdown cover on anything else like that then they come to site to fix, will ask at argos tomorrow

You can take off yourself but you need to have it put back on by a qualified electrician, this would be the case with the Argos one.

With the Triton one the guarantee policy seems to say they will send an engineer out as I can't see how they can diagnose a fault over the phone, perhaps contacting them to get a clearer answer on this would be a good idea.

Why would you need a qualified electrician?

I am not suggesting that sassie should be let loose near any 10mm cubed wire, but it's a simple remove and replace. How much would a qualified electrician charge? I suspect more than is paid for the shower in the 1st place.

sassie

i find it hard to believe that argos would expect you to send it back if you have breakdown cover, when you have breakdown cover on anything else like that then they come to site to fix, will ask at argos tomorrow

They will say whatever it is you want to hear, try finding the same assistant in 2 years time if you have a problem.

i find it hard to believe that argos would expect you to send it back if you have breakdown cover, when you have breakdown cover on anything else like that then they come to site to fix, will ask at argos tomorrow

When your product breaks down it doesn't just mean expensive repairs bills - it's a big headache too. But with our Breakdown Cover you can relax. We'll fix the problem quickly and the repair will either be carried out at your home by a qualified engineer, or we'll arrange for a courier to collect the item from you. Generally, we pay the repairers for parts and labour, so you have no bills to pay, however in some cases the customer will be required to pay and then claim back for money paid out.

I am not suggesting that sassie should be let loose near any 10mm cubed wire, but it's a simple remove and replace. How much would a qualified electrician charge? I suspect more than is paid for the shower in the 1st place.

They will say whatever it is you want to hear, try finding the same assistant in 2 years time if you have a problem.

I am not suggesting that sassie should be let loose near any 10mm cubed wire, but it's a simple remove and replace. How much would a qualified electrician charge? I suspect more than is paid for the shower in the 1st place.

I think you have to use an electrician now to install anything electrical and refitting a shower would probably come under that.

I might be wrong but I think this is due to a change in the law not long ago

I think you have to use an electrician now to install anything electrical and refitting a shower would probably come under that.

I might be wrong but I think this is due to a change in the law not long ago

No, someone said that a few days ago on here, he was wrong but couldn't bring himself to admit it and apologise for misleading everyone.

The law changed either the beginning of last year, or the year before that. It is mainly down to new installations, not 'remove and replace', of course people would be better paying for professional advice, as I lie a lot. :)

No, someone said that a few days ago on here, he was wrong but couldn't bring himself to admit it and apologise for misleading everyone.

The law changed either the beginning of last year, or the year before that. It is mainly down to new installations, not 'remove and replace', of course people would be better paying for professional advice, as I lie a lot. :)

No, someone said that a few days ago on here, he was wrong but couldn't bring himself to admit it and apologise for misleading everyone.

The law changed either the beginning of last year, or the year before that. It is mainly down to new installations, not 'remove and replace', of course people would be better paying for professional advice, as I lie a lot. :)

Have you not learned about the Sale of Goods act, and pointless extended warranties?

When I read another thread about extended warranties+SOGA, (it's one that thesaint contributed to), a fellow member from experience said that the call out charges were not included in the manufacturers' warranty (when they rang the manufacturers directly) and so they had to pay a call out charge to fix their problem. Therefore if you rely on the SOGA you may have to pay the call out charge (which could work cheaper) if you deal with the manufacturer, so make sure you get this confirmed too from the manufacturers (if you go down this path).

sassie;1663411

if it breaks is it triton i contact, and do they arrange for its repair at home or do i have to send it back?

If you buy the Triton shower and it breaks down you would probably call Triton who will most likely send round an engineer to diagnose/fix it.

If you buy the shower from Argos with the extended warranty and it breaks down, you would have to call up the insurance company that handles the warranty, who will provide you with advice on who will be coming round to fix it (either one of their registered engineers or an engineer from the manufacturers).

Where people have mentioned about sending the product back if it breaks down, this is usually for more portable things like TVs, PCs etc... The manufacturer would probably send out an engineer (depending on the problem) and not ask for it to be sent to them for such repairs.

You can also buy extended warranties for longer with other companies such as Allianz Cornhill, Domestic & General (D&G), Waaranty Ex. I think that warranty Ex are underwritten by D&G and are maybe slightly cheaper than going to D&G directly for cover.

Are you replacing like with like? If so, then its simply a case of a few screws, one electrical connector and water connector. Took me 10 minutes to change mine over. I would switch the electric off on the consumer unit and not just rely on the electric shower switch.

Are you replacing like with like? If so, then its simply a case of a few screws, one electrical connector and water connector. Took me 10 minutes to change mine over. I would switch the electric off on the consumer unit and not just rely on the electric shower switch.

i do not have a shower at moment, still havnt made a decision and got 10 minutes to choose -lol

me mrs works in B&Q and im sure she said the other week that someone brought a shower back into the shop because it was bust. she said it was full of mould and scummy things!
if you come to doncaster ill get you a 20% discount sass

me mrs works in B&Q and im sure she said the other week that someone brought a shower back into the shop because it was bust. she said it was full of mould and scummy things!
if you come to doncaster ill get you a 20% discount sass

20% :w00t: I got 10% for me mother being an oldie, and you want me to come all the way to doncaster for 20%

i do not have a shower at moment, still havnt made a decision and got 10 minutes to choose -lol

In that case, be prepared for an installation charge of around £200+ depending on access to mains water where the shower is located. Electric cabling will be required all the way to the mains fuse box with its own switch.