HP Envy 110e printer rejecting genuine ink cartridges

‎02-18-201903:47 AM

This hasn't worked. I have installed updated software and tried to set up HP Smart but to complete this I need to print out a code number. Because my printer is still rejecting both brand new sets of ink cartridges I am unable to print this code. Very frustrating. Is it rejecting the inks because it did so the first time I installed them, so will now always do so? I cannot afford to buy any new ink. I am certain these inks should be OK. They are from a well known reputable seller with good reviews. Also the message I receive changes - sometimes it says the cartridges are not genuine and sometimes it indicates they are damaged. My printer is an ENVY 110.