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New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible.

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The winners of the KM Promise and the KM Reality awards were announced in November at the 2010 KMWorld Conference in Washington, D.C. The Promise Award winner is delivering on the promise of an innovative technology that helps users realize positive business results, and the Reality Award winner is an organization that has made knowledge management a positive reality...Posted January 01, 2011

There are many ways to slice this, but we've made an attempt to summarize a set of solutions that provide an overall view of knowledge management and collaboration tools. This is a sampler; there are many more...Posted October 29, 2010

Faced with a deep recession, increased security concerns and a growing propensity by travelers to cut back on their vacation and other discretionary spending, firms in the travel industry have discovered knowledge management solutions help them handle the downturn while some of their competitors close their doors...Posted September 29, 2010

Enterprise content management (ECM) is a tricky category. Many search and Web content vendors feel they provide "ECM." But in fact, true ECM—if it exists at all—demands a specific set of functionality, including secure access, version control, check-in/check-out and cross-platform access to multiple information repositories … and more. Here's a sampling of the key players in the ECM market...Posted September 29, 2010

There's a great Ry Cooder song: "The Very Thing That Makes You Rich, Makes Me Poor."1 That should be on the iPod of every IT guy who is coping with SharePoint right now. Because SharePoint has turned into the biggest "the good news is… the bad news is…" story of the decade. . .Posted September 16, 2010

Records management officials in federal agencies fight an ongoing battle for IT resources and money to hire staff and contractors to identify and schedule records disposition and training. Until recently, it was unclear how much progress agencies were making toward meeting their statutory requirements to manage the records necessary to meet their business needs, ensure government accountability and preserve historically valuable records for future generations...Posted September 01, 2010

Partnerships between public and private sectors improve the range of services available to citizens and make efficient use of resources. About 200,000 people leave the military each year, and many face difficulties when transitioning back to civilian life. They may have medical or housing needs, or require job training to become employable. Each branch of the military provides resources to assist with the transition, but they may not encompass all the services military personnel require to experience a successful transition...Posted September 01, 2010

Many well established business intelligence (BI) solutions are available and new ones are emerging. For a variety of reasons, the best match for a customer at one time may not be the same at a later time. Cost considerations and performance are two of the primary reasons why an organization that is using BI may make a change...Posted September 01, 2010

In the adoption of SharePoint, a four-stage maturity model is a great way to determine where knowledge gaps exist, what facets require additional education and how to help people expand their use of SharePoint...Posted September 01, 2010

Just as in the past, assembling the Trend-Setting Products list is a collaborative effort with colleagues, market and technology analysts, KM theoreticians and practitioners, customers and a select few savvy users in a variety of disciplines...Posted September 01, 2010

Business intelligence (BI) tools are the technology behind your ability to analyze vast amounts of transactional data to interpret trends in business activity. They usually deliver this information in a friendly visual way—charts, graphs—often in a number of side-by-side views called "dashboards." Here's a sampling of current BI tools...Posted September 01, 2010

Sustained by a nationwide propensity for litigation and an increasing volume of electronically stored information (ESI), the market for e-discovery software products seems destined to continue its dramatic growth for the foreseeable future...Posted July 03, 2010

When it comes to computing, power used to be an advantage: the calculating speed of processors. But now IT managers are equally focused on power as a liability: the energy bought and managed to run those processors.

By some estimates, data center energy consumption has almost quadrupled in the past decade, as more and increasingly powerful servers are brought online to answer queries, stream content, complete transactions and perform calculations and analysis in every sector of society and the economy...Posted July 03, 2010

The market for image capture is by no means diminished, as we learned researching this roundup. This is not even close to every company in the market, but rather a representative sampler...Posted July 03, 2010

A significant portion of healthcare information governance entails monitoring and controlling the way in which patient information is accessed and shared. UMass Memorial Medical Center, which serves central and western Massachusetts, is applying its resources to governance efficiently by managing its data in a hybrid way, leveraging both central and federated data capture. Data is shared according to carefully defined specifications that meet both regulatory and hospital policy requirements...Posted May 28, 2010

Social networking took root in the consumer market with LinkedIn, Facebook and Twitter. Now, the same capabilities have moved into the enterprise environment. One of the most promising areas for social networking is innovation, which often depends on finding and collaborating with the right colleagues. Social networking can help individuals find others in their company who share common interests and answer the important question of "who knows what."...Posted May 28, 2010

Last month, in the second installment of this series, we considered the roles and responsibilities needed to shoulder the sweeping changes of a SharePoint-centric enterprise. For large-scale SharePoint deployments to succeed, stakeholders must articulate their commitment and priorities...Posted May 28, 2010

Automating records management offers greater accuracy, lower costs and consistent application of rules, but the complex nature of the endeavor means that records management is a journey, not a task...Posted April 30, 2010

Each year KMWorld editors review the previous year and decide which companies deserve special distinction as either innovators, or trusted advisers, or significant powerhouses. Some of them eventually move from "emergent" to "venerable."...Posted April 30, 2010