Maintaining and supporting hardware, software and network is a critical requirement in any core business that depends on IT for its operations. XYBASE offers a wide array of O&M services with customisable packages in which we guarantee a defined performance level and response time.

Our highly-qualified technical support engineers are equipped with the right skills to respond to the need for optimal availability of our client's IT infrastructure and system. They are our own staff and not from any third party, thus, allow us to provide the Operation and Maintenance services with consistent and better quality. We also have a proven approach, a comprehensive support structure, a centralized Call Centre to address all the support needs of our clients.

We provide the following services to our clients.

Maintenance and Support of Hardware Services include Preventive, Remedial Maintenance and Parts Replacement of;

Servers

SAN Storage

Load Balancer/Web Accelerator

Network Equipment

Personal Computers

Firewall

Notebooks

Printers

Scanners

Projectors

UPS

Air Conditioning Unit

Maintenance and Support of Software Services include the remedial support, software upgrade, patches, migration, and relocation of the following:

Call Centre / Helpdesk Support Our Call Centre offers an extensive range of call center and helpdesk support services that save you time and money as well as provide significant service improvements and overall customer satisfaction. Our call centre operates 24 hours X 7 days/week and it handles inbound calls, outbound calls and as well as online chat or email support.

As a complete one-stop centre for technical support, we also offer the following services:

Performance Tuning and Management

Consulting Services

Migration Services

Relocation and Moving Services

Warranty Support

Asset Management

Event Technical Set-Up and Support Services

We constantly improve our methods and procedures which we derive from the world's best practices and our experience in supporting mission critical systems. We are serious, committed and dedicated to provide a very high level of service to our customers.