Send SLX button dissapeared from Outlook

One of our guys Send SLX button dissapeared from outlook the
other day. I found the post below listing use of Word as the
editor as one possible cause, and to run C:\Program
Files\SalesLogix\InstallOutlookIntegration.bat to solve the
problem... but he's not using Word, and running that didn't
help. Any suggestions as to what could be causing this?

a) The user skips the log on to SLX prompt
b) The logon to SLX prompt is hidden (try alt tabbing to find it)
btw I recommend the power toy that displays a screenshot of the application
(not just the icon). That way you can see what the various SLX instances
for example are.
c) The user is set up to log on automatically but the connection that
is set is not available (most likely when the user is remote or logged off
the network).

Suggestion:
Exit Outlook and SLX.
Have the user go to Tools > Options > E-Mail and uncheck
automatically logon to e-mail.
Have the user log into Outlook and walk him thru the log on step by
step.

It's kinda hard to troubleshoot like this, because I'm in Ohio and he's in CA... but I had him check the toolbars, and had him look for the Send SLX option under the File menu, and he says it's just not there.

Unfortunately, the company he's working with right now has tight
security and he can't connect to the internet, and he's been
using his cell phone to connect every now and then to check
mail.. so I think webexing is out of the question. I did
contact Sage, and got a list of things to run down through. I'll
make sure to post a solution when/if we find one.

Check if your slmn.dll and slxab32.dll are not disabled in the Outlook Help
menu-> Disabled Items, also check if in the Tools->Options->Other-Advanced
Options->Add Ins and enable SalesLogix Mail Notification. If either of this
does not work, try creating a new Outlook profile and add the SalesLogix
Address Book.