Horace Mann Insurance Review

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Founded by teachers to serve teachers, Horace Mann is an insurance and financial services company aimed at the needs of educators. With a wide range of products, this decades-old company provides a number of services to its target market.

Horace Mann Summary

Horace Mann Insurance was founded in 1945 by a duo of teachers in Springfield, Illinois. Their goal was to provide auto insurance for educators. Since that time, the company has expanded to offer a full range of products including – homeowners, life insurance, and annuities, as well as additional financial planning products.

Horace Mann is named for the founder of the modern public education system and writes insurance mainly for those involved in education. This includes all school employees – teachers, administrators, food service, and more. They sell products through agents, many of who are former educators according to the company website.

The company headquarters is still located in Springfield, Illinois, although operations have expanded nationwide.

Insurance Products

Horace Mann writes only personal lines insurance, with a focus on the particular needs of educators. They cover the big three individual products: auto, home, and life. They also offer a variety of financial services products.

Auto Insurance

Horace Mann writes auto insurance policies that meet all of the basic expectations for liability and optional coverage, along with an additional list of features and benefits designed specifically for educators.

The Educator Advantage policy includes features such as:

Waiver or reduction of deductible for losses taking place at or near a school or school-sponsored event

Extra roadside assistance when the Emergency Road Service option is selected

New car replacement coverage

Pet medical coverage

Liability insurance for students transported in the vehicle

In addition to common discounts such as multi-policy, there are further discounts for educators and association memberships.

The company also offers its own Motor Club membership as an option for policyholders, which can be purchased at several different plan levels and offers a variety of benefits.

Liability Plus – an extended liability program for both auto and home that works similar to the concept of umbrella insurance

Identity Theft coverage – can be added to an existing property insurance policy for no additional cost.

Educator Advantage – an add on that provides benefits designed for educators, such as coverage for school-sponsored events and single-deductible options for auto and home, and deductible waivers for certain education-related claims

Life Insurance

Horace Mann’s line up of life insurance products is fairly good.

Policy choices include:

Term Life Insurance – providing limited-term coverage at a lower rate to provide a higher death benefit when it is needed most

Cash Value Term Life – offering the option of a cash accumulation account, something not normally seen with a term life insurance policy

Whole Life – for stable premiums and a guaranteed death benefit

Universal Life – a more flexible option for permanent insurance that also provides a guaranteed benefit with adjustable premiums and cash accumulation

Variable Universal Life – an even more flexible life insurance option that allow customized premiums, benefits, and investment options

Additional Products

Disability Insurance

These policies are available to provide financial protection in the event of a disability that makes in impossible to work. They provide income for such unforeseen events.

Financial Products

In addition to insurance, Horace Mann offers a selection of financial products designed for retirement savings as well as other purposes. Available options are:

Annuities

Mutual Funds

College Savings Plans

Stocks

Investment Planning Services

Prices and Premiums

Horace Mann policies are sold only through agents, which means online quoting is not available. This makes it difficult to compare their rates to other insurance companies. As an agent-driver company, their rates are likely to have the same problem as other, similar companies – costs driven up by agent commissions.

For a company that relies on a niche market to compete, they must offer enough value to that market in particular to make premiums seem attractive. Horace Mann can likely compete with similar insurance companies, but may not compete rates-wise with major national companies. This is where their added benefits for educators become important.

Claims

Horace Mann does offer online claims filing as well as a 24-hour claims line available to submit by phone, 800-999-1030.They have separate lines for glass-only and roadside assistance claims as well.

The company promises a state-of-the-art claims processing system that allows them to complete claims quickly and efficiently, while also promising to handle claims with attention to the needs of educators.

The website offers a good look at the claims process and provides policyholders quick and easy access to the information they need to get their claim rolling. The company also uses dedicated claims representatives who work directly for Horace Mann to ensure quality and a good knowledge of the products and benefits.

Consumer Feedback

Althought Horace Mann is not BBB accredited, the site gives them an A+ rating. They have a total of 23 complaints with the BBB in the past three years, with nine of those closed in the past 12 months. Overall, those are not alarming numbers for a nationwide company, but may reflect only those in the home state of company headquarters.

Reviews of the company online are mixed, with some complaints regarding poor claims service and others claiming to have received excellent service. As an agent-driven company, some of these differences can be accounted for by different agents, as well as differences in location.

Overall, there is little of a worrisome nature in the reviews, and there are a small enough number of them to make this company appear a fairly safe bet.

Financial Strength

Rating Company

Grade

Financial Outlook

AM Best

A

Stable

Fitch

A

Stable

S&P

A

Stable

Bottom Line

If you are an educator or work in an educational environment, Horace Mann may be well worth considering for your insurance needs. The added benefits on the policies are likely to add value, and make it worth getting a quote in spite of the need to contact an agent. With a fairly solid reputation and a long history, Horace Mann is likely to be a stable company. They aren’t likely to be competitive, however, for anyone who is high-risk or doesn’t qualify for a lot of discounts.

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Review Information

Summary

Reviewer

Eric Stauffer

Review Date

2017-06-13

Reviewed

Horace Mann

Author Rating

3

About Eric Stauffer

I am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

Reader Interactions

Comments

I’ve been with Horace Mann for more than ten years. In that time I never filed a claim until I was struck by an uninsured motorist in mid-August 2017 (its now end of February 2018). They have yet to replace my son’s car seat despite promising to do so in August.

I was struck again by another uninsured motorist while stopped at a red light on 2/4/18. It’s now 2/25/18, they’ve had an estimate for three weeks, and they still haven’t gotten around to approving me to get my car repaired.

Avoid them like the plague. They take your money but give you absolutely nothing in return. If I could have back the premiums I’ve paid them I could pay for the repairs out of pocket and have a very nice nest egg.

I can’t even get them to call me back about my hit and run accident that happened on 1/23/18. Got rear-ended, even stated in messages that I likely wouldn’t need any repairs covered, just want to get the medical expenses with my whiplash covered. I’m delaying care because I don’t trust they’ll pay for it…

They are required by law to respond within a specific amount of time. If they do not they can be sued..it has happened to them before where a minor incident cost them thousands…google to see how long they have. Fortitude to you.

I’ve read the above comments and I’m gonna tell you guys I run a body shop and this company is a joke and a ripoff. A customer of mine was hit at a stop light in the rear pushed into another vehicle in front of her by a Horace Mann insured driver. She got two estimates one from me and one from another body shop both showing nearly 2 grand of damage. I dealt with a [Redacted] who then transfers the claim to a rude [redated] named [Redacted] who proceeds to tell me that there just doing a claim on the rear not the front as well. My customer will have to pay for the front of her own vehicle, I told her twice I wasn’t to be [redacted] around so she calls the car owner and proceeds to tell her the same and ends the call. 3 days later she received a check for 600 dollars for rear damage lol. What a joke. Who is gonna waste there time to fix 2 grand of damage with 600 dollars? All I can say is god help you if you are hit by one of their drivers because these low-ball [redacted] won’t cover your damage that’s for sure. I deal with insurance companies daily and this is the first time I’ve ever been told we are gonna revise your estimate to what we think it should be. My question is if you [redacted] ever had experience in the body shop field then you would have a right but sitting behind a desk pushing a [redacted] pencil so the company you work for is to the good will come back on you eventually so if you wanna know what I think HORACE MANN SUCKS !

My car was hit by one of their policyholders. They were TERRIBLE to work with. They were slow to respond and cost me $ because of it. Then, they lowballed me completely on their settlement offer. They wouldn’t even consider my list of comparable vehicles that were much more similar to my vehicle than to the 2 comps they used. The Horace Mann claim rep [Redacted]. was a complete jerk, combative at every step. Finally, I had to speak to his boss. He was more pleasant but repeatedly referred to the “minimum” they are required to do by law. That seems to be their approach. Do the ABSOLUTE minimum they can get away with legally.

I’d stay away from this company. And, if you’re hit by one of their customers, prepare for a hassle and major loss.

Oh yes, they low balled me on my settlement as well. But I ended up taking it so I could get them out of my mind and move on with my life. Then they went up on my insurance, even though they said it wouldn’t increase because the accident was a hit and run and was not my fault.

I agree with you on Horace Mann Insurance they think it’s okay to take their sweet time to pay people out after their motorist hit others. I’m having an issue now with them. They are horrible at paying out.

From the bottome of my heart I am sorry for anyone who had to ‘deal’ with Horace Mann. On further inspection we found multiple problems including being charged for properties we know nothing about. Big heads up here, check out your business with them.

You get what you pay for, and in this case you will get very little. Regarding my recent experience with home insurance in North Carolina –
– Agent does not answer his phone, and may get back to you in a day or two, or not.
– After having homeowners insurance for over 20 years, the policy was cancelled after a one month’s delay in payment with little or no notice despite being notified a refinance was in progress and they would be paid from the closing proceeds.
– The agent was either not made aware of cancellation, or failed to tell his clients (us) that the cancellation had occurred. No apologies were given, written or otherwise. No written notice of the cancellation was given to the clients or the new mortgage company.
– The agent’s reason given for cancellation was different from the reason headquarters gave. Why?

One of their clients ran a stop sign and had no license and admitted guilt for the accident that totalled my car. After 12 days I still cannot get a rental car. The adjuster, the adjuster’s supervisor and the main office will not return calls, emails or texts. This is by far the worst company I have ever had to deal with. My adjuster is [Redacted] at [Redacted] and her supervisor is [Redacted] at [Redacted], neither of which you will be able to reach. I have tried several times is the 10 day period since the accident only to be frustrated by no communication by email, text or phone.

I’m having the same issue! My truck was hit by one of their insured (she ran a stop sign) on Jan 24, 2018, and I honestly feel like I was involved in a hit and run. I took a picture of the impact which included her car. Every agent that I have spoken with gives me a different answer. They don’t return calls, have NEVER contacted me by phone as promised and refuse to reply to the email I sent with a picture attached. To say I am livid is putting it mildly! I am going to contact the BBB and whatever other agencies that deal with fraud because they are a fraud in my opinion. They claim to have been trying to reach their insured. I was told the time frame they give their insured is up to 2 weeks. Needless to say, I think I’m going to contact an attorney & then sue them for damages as well as the stress and anxiety I have developed! Now I see how people go postal at businesses! I am feeling REAL postal at this point. It’s consuming my life. They have no empathy whatsoever! I just want to get my car fixed. They are the most inconsiderate, rude and incompetent people I have EVER dealt with!

DO NOT USE Horace Mann Insurance.
I’ve had two claims.
On my second claim, the adjuster wouldn’t return the calls and emails from the body shop so my car sat for about a week with not activity. The body shop called me to tell me things were stalled because the adjuster wouldn’t return their calls or emails. I had to be very very demanding with Horace Mann. I had the original adjuster removed from the claim after a very long and frustrating phone conversation and within 24 hours the second adjuster processed the repairs. Really, that’s very poor customer service.
So then I decided to shop prices because they seemed fairly high. I called Costco Auto Insurance and got a much lower rate. Then the agent from Costco Auto Insurance said that I could have a lower rate but because of how Horace Mann was reporting my first claim, my rates were higher than they should be. I called Horace Mann and they were very rude and evasive. I needed a letter of clarification to be sent to Costco Insurance regarding who was and was not at fault on my first claim. This is a quote from my conversation with [Redacted], Senior Claims Counselor: “Because the adjuster from your first claim is noted as [Redacted] and that’s a nickname, we can’t find or communicate with her so no adjuster will be able to help you”. [Redacted] wouldn’t write me a clarification letter from the company.
So, they only paid a claim after I had a very heated conversation to get their adjuster to act and when I go to compare prices I get evasive and limited help.
POOR POOR CUSTOMER SERVICE

What a nightmare. Hit by one of their insureds. In MD I should be able to have repaired at shop of my choice. Horace Mann offered $4k for a $24 repair to my brand new 2017 Audi Q7. I can’t help that it requires an Audi Certified Aluminum re-constructor, but Horace want to pay cheap, parking lot repair rates.

I have been with Horace Mann forever (30+ years), but no more! For over a year, there has been no local agent until recently, when one was supposedly added. However, it’s impossible to talk to a local agent, all calls go to their national office. In fact, I have been getting cellphone calls from a Mexico line, and they finally left a message – yep, Horace Mann is using a call center based in Mexico – unbelievable! I am getting quotes from other companies, and will be switching soon. The very first quote was saving over $60/month, just on the auto insurance portion! Horace Mann’s customer service and value has become awful – I can’t believe this company is still being pushed as friendly toward those in the teaching profession – friendly for a ripoff!

I started auto insurance with Horace Mann in early 2014. Payments set up automatically – deducted from my credit card. Added a 2nd vehicle – new car on 6/24/17 on exiting account. Husband personally met with agent to sign documents to ensure insurance coverage. Within days, I received a package that included identification cards, itemized list of coverage and a notice highlighted at the bottom: “DO NOT PAY – AUTOPAY IS SET UP” The amount of the insurance costs was significantly higher than the quote I’d received. Prior to receiving the false quote and deciding to continue coverage through Horace Mann, I had added/switched to Allstate the night I purchased the new vehicle. My agent Horace Mann immediately sent a quote that showed I’d save $800 per year if I remained with Horace Mann and was angry that I signed up for insurance with Allstate. My husband said [Redacted] was cursing Allstate – behaving very unprofessional and upset – venting at my husband besides the false quote. THE WORST PART … within a few weeks, I got into a fender bender accident. Without knowing really who was at fault, the total damage estimate for both cars: $1,500 with my deductible being $500. Despite the low cost of the accident claim, Horace Mann denied coverage saying that I was not insured on 7/20/17 (date of accident) because I failed to make a payment. They’ve given no explanation for the package from them that said I had coverage and signed up for auto pay – further, why I had not received any notice of cancellation, or even pending cancellation. From this and all the other complaints, I’d conclude they are bogus. I’m canceling as soon as I get signed up with Travelers or Allstate. Further, getting a lawyer or seeking relief through small claims against Horace Mann.

I have been with Horace Mann forever, I am not sure how long. Have never had a claim, but then in March, I went on line to pay a premium and one of my policies said “canceled” with instructions to call customer service. I tried, the phone tree was too complicated, I was in meetings, so I immediately got new insurance with another company–for less. I am still waiting, almost 2.5 months later for a refund of the prepaid premium I had paid on the old policy, and have canceled my other policies, for that reason. Not sure what kind of business these people are running but if I am told one more time about their “multistage” cancellation process, you can be sure I will find many other venues to complain. I am not with Traveler’s for half what I had been paying Horace Mann–the price of loyalty, I guess…

Do not use this insurance company!!! They are terrible! One of their customers pulled out in front of us and totaled our escalade. They are only wanting to give us $7000 for our $15000 vehicle. And they didn’t get us a rental until a week later! And are ditching us on the parking for it! Don’t use them and don’t have a wreck with any of their customers!

Horace Mann lost the payment I made for my car insurance and only let me know about it via notice of cancellation. I provided them with proof from my bank that I had paid on time, complete with a confirmation number, amount, date, and contact info. I’ve been using Lyft and borrowing family vehicles to get myself around, because I can’t very well drive without insurance. I’ve been at extreme inconvenience by this lapse for going on a WEEK. This still hasn’t been resolved.

I am LIVID.

Thank goodness I’ve never had to make a claim. With as unbothered as this company is on correcting their own mistakes, I can’t imagine I’d be impressed with their service. I’m actively looking for another provider.

Wow. These comments surprised me. I’ve been with Horace Mann for 14 years and not had an issue with them. I’ve filed three claims with them during the time. Each time, I had a check in hand within one week. I’ve never talked to rude representatives, and they have always called me back the same day on the rare times I had to leave a message.

I just think people looking for reviews should also hear from customers who have not had these types of experiences.

I am very unhappy with Horace Mann. I have full coverage Auto Insurance. My friend was driving my car and was pulled over and the dea said they had a search warrant for my car when in fact they never showed it. When requested, they could not find anything in my car at the scene so they decided to seize it. They had my car for 3 weeks, totally destroyed the inside, and never found any wrongdoings. I filed a claim and they would not cover it. So any government official can take your car and completely destroy it even though you are innocent and it’s too bad for you. You have to pay for any damage that they do to your car. My car is destroyed and Horace Mann is denying the claim even though there was no criminal activity. This is crazy.

I’ve been with them around 10 years. I’ve never had an issue until recently when I filed a claim after being rear-ended in a hit and run. Its been well over a month and I have yet to actually speak to my adjuster. If you would have asked me in December, I would have told you they were fine. My glass claim 6 years ago was handled in a timely manner. Now, I’m looking to switch companies as a result of the lack of care or concern. It’s not about people only seeing the bad. This is my ACTUAL experience after 10 years with the company. I’m very disappointed that I can’t get a resolution and have to fight with my own company to get my medical expenses taken care of.

I am a teacher in the public community college system, and I have been with Horace Mann company for 7 years, on a bundle insurance plan, car, life, earthquake, and home insurance. I have had 4 claims with them for repairs in my home and now they are not renewing my policy. I always thought when you get insurance and that insurance policy covers specific damages in your home, therefore you were covered by that policy. That was the case they paid out on all of the claims, but now I have to seek more coverage with another insurance company, at 3 times more rate. No Thank you Horace Mann for not standing by your policy and taking care of teachers, who you claim your company was developed to take care of teachers.

Horace Mann is an awful company to deal with. They are very nice when writing a policy to get your business. But don’t have an accident. It’s been a year and I have bill collectors calling and notices in mail. They more than DOUBLED my policy after 1 accident which was a hit and run. Not even my fault. I was recommended by a friend, then I recommended them to a friend. I am cancelling with them and so is my friend.

You’ve had HOW MANY CLAIMS? Do you think insurance companies are charitable organizations that aren’t trying to make a profit? Do you not understand that if they continue insuring poor risks that they will be out of business and then everyone will pay higher rates? I’m sure you’re a great person, but all insurance is about risk management. Try and find ANY company that wouldn’t non renew you for 4 claims in such a short period. Companies only have 2 mechanisms to protect themselves; raising rates and non renewal. If you were a stock holder and you knew the company was losing money because it didn’t exercise prudent risk management would you stay invested? All companies have similar policies.

Today I received a letter informing me that my Horace Mann policy was denied for renewal. I was so excited about having an auto policy that was geared towards benefiting workers in the field of education, as we are limited in so many other financial aspects. Of course I called immediately to inquire why they would cancel me so definitively. It’s seemed unfair. The rep I spoke with was very polite. She explained that I wa being dropped via the underwriter’s determination, because they’d had to pay for a couple of parking fender benders and getting my keys out of my locked car twice. I’m not suggesting I didn’t goof on those mistakes. I’m being a lot more careful these days, but I thought those were services I was paying to have covered. I didn’t know I would be given the proverbial boot for using them. Such a disappointment!

I have had 2 accidents and am 52 years old, plus, drive for a living. HM is denying renewal because I did not send in a survey done by a 3rd party vendor. And, they never notified my local agent, whom I love, of what they were doing. Fine, you don’t want to renew my auto policy? Well, I’ll withdraw all of my other policies as well and move on, aling with filing a complaint with the NC Insurance Commisioner. I urge ANYONE with issues with them to please file formal complaints in your respective states.

I got my payment notice 3 days after the due date, when I went online to pay it off I was charged another $10 “late fee”. I called them to have them fixed it for me, they deleted the $10 late fee since it wasn’t my fault, Meanwhile I changed my correspondences to “paper less”. The next payment notice I got I went to pay and I see there is another $10 late payment fee while my payment is not due for another 15 days. I call them and ask them what is the extra charges for? They have never deleted that $10 in the first place. I spent hours on the phone with different agents until they promised it will be deleted. We’ll see. This kind of behavior makes me doubt their honesty.

I have experienced a whole lot of bull with Horace Mann. My rates on my homeowner’s policy skyrocketted after Hurricane Katrina. Eventhough, a limited amount wss awarded for damages, they paid a little more for another disaster that occured. The last 2-3 years, I noticed my rates were steeping higher. I called to get a review as to why I was paying for coverage so high. I didn’t get a review. My insuramce started out with 120,000, the next year, it was 160,000. It is now 240,000. REALLY!!! I finally received a review. They acknowledged that the covetage was too high and put it back to 160,000. It caused me financial difficulties resulting in a balance on my part of 800 dollars. I asked them to write off the 800 dollats being that you have been raising my coverage to higher coverages needed. They said that the dwelling policy has an inflation rate to increase at anytime. I feel that I am being tedlined because of my zip code. I h ave been a loyal customer for almost 20 years. I pay monthly installments. Not only do they expect me to pay the 800 dollars , but 1200 dollars up front by tonight or I will no longer have insurance. They were waiting on information back and forth from the agent to home office to remedy the situation. They didn’t get information on their end to put it back on the monthly bill and get the corrected amont from the 230000, so I have to suffer. This is horrible customer service. Where is your loyalty to your customers? My fault for sticking around by being loyal. I am not happy. I now will mot have any insurance because of their misake. WOW! Thanks, HORACE MANN for NOTHING!!!!!!!!

I have had the worst experience with this company since day one, when I became a member in May. Every time I called, I had an issue. Policy was once canceled and no one could tell me why. When my policy was canceled and then reinstated, I received a letter letting me know what my payments would be in August. I called and spoke with [Redacted] and asked him if the letter meant that I wouldn’t have to make another payment until August and he stated yes, looks like they skipped your July payment due to the mix up about the policy being canceled. (This was in June) While on the phone with him, I asked him to change my pay dates until the 15th of the month, b/c I started a new job, but the dates were never changed in the system which in turn caused me $173.00 in bank fees.I was told by [Redacted] that I would pay one thing when I added my new car, but when I added the car, [Redacted] gave me a totally different amount. The policy went up over $200 more. Every time I called and had an issue, some reps were very nice, but some were just rude as if they were tired of hearing my complaints. I have nothing good to say about this company at all. One of my friends recommended this company to me. I wished I never listened to her. I will not recommend anyone to this company ever and I hope that you guys can get it together and work on your customer service. One of the nasty reps told me she could play the recording back on certain things, but she never did. It would be a good training tool for you guys to play some of my recordings back to see all the hell I went through. I hope no one else has to experience what I’ve gone through with you all.

I experienced some of the same things as you. They quoted me a figure to settle a claim, then changed the amount to $2,000 – $3,000 less. When I refused that amount, it was a loooong time before I heard from them. I kept getting bills and calls from bill collectors for bills they would not pay. I scanned and emailed them to Horace Mann.
I too, was referred by a friend but wished I had never heard of them. I had referred a friend and she said she would call them but it was a long time before anyone would return her calls. We both are leaving them.
Sorry you had such a hard time. They need to stop it. People pay their premiums on time but get very poor service.

I have never purchased Horace Mann insurance, but have been interviewed for two jobs at their headquarters. Both times the hiring manager contacted me and asked me to apply. Both times, I was not hired. Something is wrong with a business that reaches out to an individual (that is probably overqualified for the job), asks that person to apply, not once but twice, puts them through the interview process and then determines they are not a good “fit” for the company. It’s mean, it’s a form of harassment, and it ultimately says something about the lack of truthfulness or integrity within the company. Any company that is willing to “toy” with the life and livelihood of a person is not a company that I would trust to “protect” my possessions.

All I know is after 29 years of insurance with Horace Mann with [Redacted] in Burlington. North Carolina, he had our house valued at $275,000 over the value of our home. After 29 years of deducting homeowners insurance directly from my checking account, only to find out we were being grossly overcharged for 29 years. When I approached [Redacted] in Burlington North Carolina, he gave a candid response was ” we only go back one year” what a dishonest representative and truly not to be trusted. How disappointing! Shame on you Horace Mann.

Please contact me. Horace Mann overvalued my property over 30 years and I am looking for others to corroborate this injustice and fraud. They owe us money. I am hhess@hotmail.com and would love to hear from you and others so we can take action.

Good luck! Hope you are able to win a good law suit against them. They will lie, you pay your insurance like clock work but I was in an accident over a year ago and They have not paid my bills. I have bill collectors calling all times of morning and evening and sending notices. The accident was not my fault, it was a hit and run, Horace Mann more than doubled my insurance. When I called to ask why it doubled, no one answered the phone for a few days. When I did talk to my agency the explanation was as clear as mud. Then it was stated to me that I can’t find anything cheaper. Duh, I have found 3 companies at least $40-$50 cheaper!!!
They quoted me one settlement amount initially then called back later to offer me $3,000 less. I would not settle and reminded him of what he quoted me initially. Then his boss called to off er $2,000 less than what was initially offered. All I can say is I think they are crooked Horace Mann. They were recommended by a friend and I was stupid to change. My bad!
I could go on and on.
Good luck on law suit. If you file a class action, include me!

Worst insurance company that I have ever dealt with. You people NEVER and I mean NEVER answer the phone. When I got into a car accident, one of your customers hit me, and I had to deal with you people. Worst insurance when it comes to customer care. I would advise that you hire people who actually are in their office during office hours.

Amen!! My boyfriend had to total his truck out due to them downgrading it to $706 when it was worth over $1800. A guy pulled out in front of him and he only gets some rear scrapes while my boyfriend gets the damage. He luckily could drive away but in the end he gets the short end of the stick while the guy who pulled out is off easy. We’d call them multiple times and no answer. They called once a month since March. When we finally had the guy pick up his truck, they put the wrong truck on the paperwork and spelled my boyfriend’s name wrong after we repeated it and texted it to them countless times. We are now waiting on that $706 they owe us. His truck and title are in their hands and we are stuck waiting on the money. To make matters worse they said it would be here yesterday. It didn’t show up so we asked them for the tracking number and it was a fake one that didn’t exist. This is the most unprofessional insurance we ever had to deal with. Never use them even if they were your last resort!

I also have had abysmal service from Horace Mann. Even though we have retained them for our insurance needs for over 50 years, their agents come and go with amazing rapidity. I believe I can count at least 56 agents in the past three years or so, and it’s difficult to even get customer service on the phone..endless wait times, no apologies, the works.

About the only reason we stay with them is for the price; have not found a better deal.

I’ve been a loyal customer for over 10 years with multiple policies. Horace Mann customer services has gone horrible, I’m planning on leaving – thank you for your suggestions for better insurance companies. HM constantly move case representatives, contradict each other, drag cases, back out of the promises.
The last draw was when they refused to pay for the car seats that the police officer recommended changing after the accident and when I talked to the representative, she told me that it would be no problem, I should just go ahead, buy new ones and send her photos of old and new ones. I submitted photos, she acknowledged the receipt.. and disappeared… several months later I reached out for a follow up just to find out that representative is on maternity leave, so talked to a new one, who told me that my policy does not cover a replacement.

I was in an accident two weeks ago and was at fault. It took a full week for them to finally call me to tell me that my car was totaled. I have been handed off to numerous people, all of whom never answer their phones, never reply to my voicemails, and have no problem telling me that they “work for a different part of the insurance company” and hand me off to yet another person. I have only spoken to an actual person about 5 times even though I have called and left 20 or so voicemails. I also spent $450 on brand new tires 3 months ago. Horace Mann is only giving me $81 even though they state that my tires are in exceptional condition. This company is extremely money hungry and do not want to pay for any damages! As soon as this whole thing is finished, I’m finding another insurance company.

I had an older woman client call me and tell me she had an accident December 16th, 2014. I called around the 20th to make sure the auto body shop had picked up the vehicle and was working on it. To my surprise the auto body shop told her that they wouldn’t be able to work on it until after the New Year. My client was 78 and living alone. This wouldn’t due at all. I called the auto body shop and told them that if they didn’t get her vehicle picked up and worked on immediately I would find someone who would. They were there in a matter of hours. Customers, no matter who your insurance company is, call the agent and get them to help you. As agents we assume everything is going along well and it is only that I my client was older that I called back. Much to my surprise she told me she had lost her husband last year and her two sons just a few months previously. This is one sweet woman who needed help. Please, always let your agent know if there is a problem, whether it be in claims or someplace else. Have a great day!!!

My truck was in an accident with another person who had no insurance. His vehicle was stolen and he carried no insurance at all. Horace Mann kept asking me to get a hold of this owner so they could get the claim off their desk. The accident happened the third week of September and they couldn’t find him until the third week of October but then he was paid. This company did well, but I realize that clients have to help. The owner of the stolen truck was afraid he would go to jail for not having insurance and so wouldn’t answer the calls or call back. Really had to work to track him down as he left the city after the accident.

Wow! THIS IS THE ABSOLUTE WORST COMPANY IT HAS EVER BEEN MY DISPLEASURE TO USE FOR ANY REASON!!! I had an accident 24 days ago in a car I bought 2 months ago. State police report states that it wasn’t my fault. A lady pulled out in front of me. It took Horace Mann 23 days to tell me that my car was totaled. It took Progressive 2 days when I had an accident many years ago, and they had a check in my hands for the actual value of the car within the week. I’ve been renting a car this entire time on my own dollar until they decide. Just today, Horace Mann sent me my settlement price of $17,000. I bought the car for $21,000 just 2 months ago, and it’s listed on Kelly Blue Book AND NADAguides for $20, 350. Where are they getting that price of $17,000? In the last 24 days, I have had 6 different people calling me from the company handling the claim. I don’t who is who anymore. I just called all 6 of them on a Thursday at 1 pm and nobody is answering their phones. In fact, whenever I’ve called anybody in the company (at least 30 times over the past 3 weeks), nobody has EVER answered their phones. They might call you the next day, but sometimes 2 days. Even though the accident wasn’t my fault, they have never offered to get money from the other insurance company to pay for my rental. Please find another insurance company! Don’t try to save a buck. These guys are HORRIBLE!

I can for sure back this up. I was in an accident where Horace Manns client ran a red light and t-boned me. Their client admitted to the police at the scene she was guilty. It took 2 months to get a valuation report done on the car and I still haven’t received my settlement check from when their partnered scrapper took the car a week ago.

They NEVER answer the phone or e-mails and seemingly take time off whenever they please, Fridays and Mondays.

This entire settlement should’ve taken 1 week tops from police report to settlement check in my hand and it has taken 2.5 months. Worst insurance company I have ever had to deal with. I hope they go bankrupt.

The one auto claim we had was resolved quickly. I called my agent and he said'”That’s why you have insurance.” I am shopping around for ways to lower my premiums but his service may ultimately keep my business with Horace Mann.

Horace Mann company is one of the worst company in America. They always look to prolong the claims asking so many dumb things, even after submitting all the required evidence you will never get your claim

[Redacted] and his supervisors are most useless ideates, cheaters.. not at all a professional company no ethics

I was in a car accident March 30th and have gotten nothing but the run around with this company! The accident was not my fault, the other person is insured by Horace Mann. After being told my car would be considered totalled and a check would be issued to me, I waited two weeks and finally called them to find out that I needed to send them something(which I already did) when the lady looked in her email she realized she had gotten it and didnt realize it and a check would be issued that day and over night delivery. After not receiving my check I called and she assured me that it was sent! Today is now a week and no check! I have been told Horace Mann insurance has a very big issue with paying out what is owed to people and from what I’m seeing I agree! My car was destroyed byone of their clients and yet I have ggotten nothing and no return phone calls! What kind of company do you people run?!! Its ridiculous!

I, too, am experiencing the run around by Horace Mann. I was rear ended by one of their customers. They have bounced my claim to a third representative now. They do not return calls ad claim they did not receive an email from the body shop adding on more time to this claim. When you call, you get voicemails and no returns from them. I will also be calling BBB and checking with an attorney.

Terrible service. By looking at all of these reviews, I find it hard to believe they are still in business. No return phone calls or emails. Very poor customer service. Have been with them for many years but am now ready to kiss them goodbye. Don’t go with them and be sure to include your lawyer in all transactions.

I have been trying to get a quote from Horace man insurance (wasilla, ak) and website for a week now. I have left numerous voice mails and even talked to the receptionist. They have not returned one call or email. If it us that hard to talk to an agent about a new policy I can’t imagine what its like when you have a claim. So no thank you Horace man and I will not refer you. I will also talk to the Realtor that referred me and tell them about bad experience.

Worst auto insurance ever…why…we have a claim and they keep telling us that they are still working on it and they know exactly that after two year we will not be able to do a thing…they lag on the information and do not tell us until right at the two year ended and tell us how much they can give to us…which is like were getting almost nothing back. We paid them to make sure we have good coverage and work for us but end up they don’t want to paid us. Its impossible that they find out the amount to distribute out right at the two year end. NOT RECOMMENDED!!!!!

In 22 years I have spent a fortune on Horace Mann Homeowners Insurance but they are about to get richer without me. They want double what other mainstream insurers want, and I haven’t even made a claim. Sup? I’m outa there.

I have been a member with Horace Mann Insurance since 2007 and have had a terrible experience.
They are suppose to represent educators and administrators and that is not the case at all. This has been the worse experience with an Insurance company. I was in a wreck and was not at fault and have two policies with them and now they refuse to assist, stating i didn’t have collision coverage on the car that was wrecked, however in Good Faith I was sure the agent had full coverage on both vehicles. Now I am without a vehicle and Horace Mann Insurance refuses to help at all. I have paid my premiums through payroll deductions and now that I need their assistance, This is the treatment I received.

I wish you all of the best, as I experienced a major catastrophe, provided out of pocket expenses, & begged for the Insurance Commissioner’s help, & never saw a dime of the several thousand dollars that was due to me. Hire a lawyer before it is too late, to at least provide you direction & a state of mind.

Jan 27th an insured of Horace Manns ran a red light and struck my vehicle. Their insured acknowledged fault. There is no question of liability. Four days and eighteen phone calls later-…. nothing. Eighteen phone calls and have never had anyone actually answer their phone. Think about that. I was taught that if it is predictable it is not random.

An adjuster came by and totaled my vehicle. HM has not offered settlement or issued payment. Since then I have been ticketed and received a ‘red tag’ – meaning my vehicle will be towed. Five of the eighteen calls are to a ‘claims manager’ none of which have been returned. Every out going voice mail message says that your phone call will be returned same day. I have received one return phone call from an adjuster saying that my claim has been re-assigned.

If you need insurance to protect your asset base from a potential liability suit I would not recommend this carrier. Their claims handling process will, in my opinion and experience, increase the likelihood of being sued. I have filed a complaint with the BBB. Next two phone calls are to the insurance commissioner and my attorney.

Horace Mann is the WORST company to deal with. Rude claim adjusters (dude hung up on me), bad service (if you’re not able to pick up the phone when they call, don’t expect to reach anyone that day – leave a message and they will get back with you tomorrow!!!), refuses to put you in a comparable vehicle (you have a mid-size car, we’ll put you in a compact. You have a large SUV, we’ll put you in a compact), refuses to make repairs to pre-accident condition (we can’t see how a 40 mile per hour collision would knock your front end out of alignment?) and an oldie but goodie – Check is in the mail!!!!!!!!

I’m not a “lawyer up” type of guy and just want to settle the claim quickly and amicably, but they refuse and want to argue over everything.

Advise: DON’T deal with these adjusters, at least not the ones in Cary, NC. Get yourself a lawyer from the get go and save yourself the time and hassle. Don’t try to be fair and do what’s best for both parties – get a lawyer that knows how to handle companies like this and SUE, SUE, SUE!!!!!

I recently had a homeowners claim for water damage to a basement resulting from a broken pipe. They told me that it was from ground water and refused to pay anything at all. When I stated that I wished to appeal the finding I was told that I could not appeal.

VERY DISSAPPOINTED with this Horace Mann Car Insurance Company. I called them in August 2013 about the accident in my car. I needed the car fixed or replaced and till this day I have no Status. Till this day with no Status.

Wow, I’m glad Horace Mann has a nice S&P rating. Of course they got it by screwing their customers. I have been a member for nearly 10 years. I had a break in to my house. They found every way not to pay. Deductible, heavy depreciation, and limiting coverage to a maximum dollar amount per category. Then, after I made the claim, they cancelled my policy… Good for their profits, and S&P. Too bad they don’t care about the customer they way they do their financial ratings.

I am going through the same issue with them now. Someone broke into my home while I was at work. I called the police and filed a claim the same day it happened. It is has been a month and the claim adjuster has never been out to my home. They told me when I made the claim that the adjuster would be out to my home to look at the damages within three days. I have called my claims representative over 20 times and she only returned my calls once to tell me that I needed to fax her a copy of my police report and an estimate for damages. This was two weeks after the claim was made. The night I made the claim the claims agent requested the police report number, which I gave to her, because she said she needed it to get a copy of the police report. I had to do all the “leg work” myself. My thing is when we’re they going to tell me I had to gather and fax all that info to them. In the meantime, my daughter and I are living in our home in fear because anyone can now enter my home through the broken garage door and gain access to the dwelling area of our home. I have been with Horace Mann for ten years. I never had a claim. They have received thousands of dollars from me. Now it appears as if they don’t want to pay on the claim. I am dumping them when this claim is settled.

I am so exhausted dealing with Horace Mann – they used to be so good! I started with them in 1996. In the early 2000’s I was surprised at how much they were increasing but I was told it was because values were going up. I then switched to allstate early this year. My mortgage company had already sent the payment to them so I had to pay in full for my new policy with Allstate. I received a call from Horace Mann about a month ago about renewing my policy. I said that I didn’t have insurance with them – I provided a policy from Allstate.
At the same time I discovered that someone at the county had entered a typo back in 2002 on the square footage of my home. This is why my rate had been so high – they were using a much higher sq ftg to calculate replacement. So for ten years I was paying a 1000 year extra for something I shouldn’t have ( I had always assumed they were using the sq ftg I signed for when I purchased the original policy )
Now they are saying they never received my cancellation and I must keep the policy till the end of the term. UGHHH
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I am very dissatisfied with Horace Mann insurance. They took over last year and instead of making using a PayFlex card easy, they make it a chore. They want me to send birth certificates showing my children are mine and then have been asking me to send an explanation of benefits each time I use my PayFlex debit card. What’s the point? I should simply submit each bill to them personally. This company is a ridiculous waste of my time. The company I used for two years previously asked for proof of one claim I believe in 24 months. When you are using your PayFlex card to pay obvious medical bills, this amount of work to justify use of my own money is just absurd. I will never get a PayFlex card again if I have to deal with them. I’d rather lose out on the tax savings to avoid all this unnecessary paperwork and my time. I am a very unhappy customer.

Horace Mann created so many problems for our family after we were hit by a tornado. I had to involve my state’s department of insurance to get them to cover our interior flooding resulting from the tornado removing our roof and gutters.

They only paid out on the tornado-related flood damage because my state has a very active regulatory agency that wasn’t afraid to intervene on my behalf. It took almost a year to resolve our claim, so we had to pay all the contractors out of pocket while we held out for flood repayment.

After this experience, my uncle (a retired high school principal) called me and said he’d wished he had warned me off them. Many years before I was born his family were denied a just claim.

Our agent was very friendly when we were buying the insurance, but just threw up his hands when the company categorically denied our claims which were clearly covered under our policy.

Horace Mann also placed some erroneous information on our insurance record (it’s like a credit report for your insurability) even after they’d agreed to pay our initial claim. It took me over a year to get our record corrected.

Check your state’s Department of Insurance Complaint list before buying insurance. It should give you an idea who settles fairly and which companies require regulatory intervention to pay contracted services.

My girlfriend had Horace Man auto insurance for almost 40 years, when she had an accident they offered her $900 for a Tahoe worth around $6000. After complaining they sent the comparison vehicles they used. They subtracted $600 for cracked leather seats, about $1500 for a slight dent, $1400 for high mileage which 2 of their comparison trucks also had. They even took value off for the tires not being new which were better than the trucks they used for comparison. I would suggest extreme caution when dealing with Horace Mann.

VERY dissatisfied with Horace Mann Insurance. I have been a member since 1980, have only two claims filed against me; they paid $1500 out once in 33 years. I have never had a ticket. But because the two claims were in two years and one involved a child on a bike that was not hurt, they are dropping me. They tell me I am high risk and I will not be able to find anyone to insure me. They want to sell me insurance from a sister company that will run $300 per month.

Please keep looking! There are better companies out there. I was fine before a friend recommended me to Horace Mann. They gave me an unbelievable rate. Then doubled after one accident that was not my fault. I will remember that if it sounds too good to be true, it probably is not true!!!

Cancel or MORE THAN DOUBLE your insurance. It seems like if they pay you, then your insurance sky rockets so they can re-coup that money. Therefore, you actually pay twice. you pay insurance, then pay them back for paying you! Really unfortunate because they are overly nice when you give them your business!

Yep. Same thing here. 30 years NEVER a claim, then a tree falls on my house. They were a pain to work with and raised my rates substantially. I am currently researching other insurance options. I can’t believe I got suckered into going with them in the first place!!!