The Real IT Care Musketeers

July 7, 2014

Real IT Care is here to solve any company's IT (information technology) needs. Located at 136 Catawissa Ave., partners Zane Patalive, Steve Shaible and Kenny Steinbacher were able to take a negative situation in their lives and turn it into a positive one by creating Real IT Care.

Patalive, Shaible and Steinbacher met each other while working at IMC, which was a state and federal funding program. IMC eventually lost funding and closed the IT department that Patalive, Shaible and Steinbacher worked in. After hearing the devastating news in the morning, by lunch they started a plan to create their own business and became partners.

"We got the news in the morning and by the afternoon we were already making plans," Patalive said.

IMC helped the partners transition into their own business, and they were able to take about 20 customers from IMC to their new business since IMC no longer offered the services those customers required.

"The good thing is that we were able to continue services to the clients, Steinbacher said.

Real IT Care opened it's doors in November of 2009.

Real IT Care provides professional outside IT assistance for companies that do not employ their own IT staff, and provides supplemental IT assistance for companies that do employ their own IT teams, but may need additional assistance.

The company's mission is "to provided unparalleled IT service to the Central Pennsylvania business community by leveraging technology to increase business success."

"We'll take care of all their IT needs from top to bottom," Steinbacher said.

The primary focus of the company is to be a company's main IT department.

"We strive to be their whole IT department," Shaible said.

When a company requests the services of Real IT Care, the partners will come in and sit down with the company representatives and see what part of their IT department is struggling and see where the representatives would like to see the IT department go in the future.

From there the partners will highlight the issues that they detect and come up with a plan that will solve the issues today and come up with a plan for the success to continue in the future.

Along with the partners, there are also two other IT technicians that assist with the company's clients.

Real IT Care's vision "is to be the premier IT provider within the community through technical excellence and superior client satisfaction." With that vision in it's mind, Real IT Care, strives to make their customers happy and successful in the IT world.