Customer Service

Delivery FAQs

We aim to process your order within one business day. Delivery times may vary depending on location so please allow 5-10 business days for delivery.

2. What are the delivery costs for online orders?

Delivery costs will vary depending on the delivery location and the size of the goods to be shipped. By entering your delivery postcode and clicking on "calculate", the freight cost will then be confirmed.

3. How is my order going to be delivered?

We use a variety of freight companies including TNT Express and Australia Post.

4. How can I check the status of my order?

Your order can be tracked through the carrier’s online tracking system or you can contact us here at the eShop on 1300 eShop1 (1300 374 671) or via email eshop@hsw.com.au

5. How do I cancel an order?

If you need to cancel your order please contact the Howards eSshop ASAP. Phone1300 eShop1 (1300 374 671) or eshop@hsw.com.au, remember we aim to ship your order within one business day.

6. Can I get a delivery abroad?

We can only deliver within Australia.

7. How can I get in touch with someone in the eShop?

You can contact us by phone between 9am to 5pm AEST Monday to Friday on 1300 eShop1 (1300 374 671). Alternatively you can contact us by email at eshop@hsw.com.au