Company Assessment

In June 2018 the ACCC accepted a court enforceable undertaking from this company to amend information they provide to customers about their consumer guarantee rights under the Australian Consumer Law (ACL). From November 2016 to March 2017, Fitbit told customers that its warranty against faulty products was only available for one year. Fitbit also represented that faulty products would be only replaced for the remainder of the calendar year or 30 days, whichever was longer. In fact, retailers must provide a remedy for faulty goods to comply with their ACL consumer guarantee obligations. The ACCC received over 100 complaints about Fitbit's representations.[Source 2018][More on Irresponsible Marketing]

This company is a member of the Responsible Minerals Initiative (formerly the Conflict-Free Sourcing Initiative), which helps companies address conflict minerals issues in their supply chains. The RMI provides information on conflict-free smelters and refiners, common tools to gather sourcing information, and forums for exchanging best practices on addressing conflict minerals. Membership is open to companies that use or transact in tantalum, tin, tungsten or gold (3TG). Founded in 2008 by members of the Electronic Industry Citizenship Coalition and the Global e-Sustainability Initiative.[Source 2019][More on Multi-Stakeholder Initiatives]