Canopy Questions

The 10x10 has 4. The 10x20 has 6. The 18x20 has 6. The 12x30 has
8. The 18x30 has 8. The 18x40 has 10.

Are there any center posts in any
of the canopies?

No.

Can you make custom size canopies?

Some we can, yes. We cannot go any wider than 18’ at the
“A” portion of the canopy.

Why can’t you go wider than
18’?

We do not have the tubing capabilities, and then the structures
becomes less stable.

How tall are the canopies?

You can view this information under the Canopies section of our
website.

Do you have a canopy that flaps over?

These canopies are called “Over the Edge,” and we
do have them in all sizes EXCEPT 12x30.

Can you purchase sides and ends?

Yes, we have sides and ends available to enclose the entire canopy.
You can look under Accessories to see all available sizes.

Which tarp is the coolest?

Silver. Why? Because the silver is made with a black mesh type
material then laminated with silver on both sides. The silver does
not allow any light to pass through. White and stripe tarps are
translucent. This means that light (not actual rays) will pass through.
You will get the natural light. Shade netting provides 60% shade
and does allow water to pass through.

Do you have any screen type of covering?

All we have is shade netting. This is a mesh type material that
WILL allow bugs to travel through. We do not have any screening
that will keep bugs out.

Do you have samples you can send
me of the color tops?

Yes. You may send us via e-mail your address or you may telephone
us at 1-800-730-6579 - M-F 8:00am-6:00pm.

I just purchased one of your 10x20
canopies and I pulled everything apart and I have a 12x20 tarp size.
I think that this is wrong.

No, that’s right. You need the 12x20 size because of the
peak on the canopy. You need an extra 2 feet of fabric to fit over
the top. If the tarp size would have been a 10x20, then you would
have a flat roof canopy. So if you ordered a 18x20, your tarp size
would be 20x20. If you ordered a 18x30, your tarp size would be
20x30. If you ordered a 12x30, your tarp size would be 15x30. If
you ordered a 18x40, your tarp size would be 20x40. If you ordered
a 10x10, your tarp size would be 10x12.

Do you sell vinyl?

We are able to custom make vinyl products. You will need to e-mail
us your request for the weight, color, size and quantity. We will
work up a quote for you and e-mail it back.

Do you have canvas?

No, we don’t carry it and do not have access to purchasing
it elsewhere.

What are your tarps made of?

Our tarps are made of woven polyethylene. This is a form of plastic.

What does Denier mean, I saw this
on your website?

Denier is another form of weight used at the manufacturing level.

How long will it take me to assemble
the canopy?

Depends on the size and the amount of people helping. For one
person, a 10x20 and 18x20, it should take approximately 20-30 minutes.
18x30, 12x30 and 18x40 should take approximately 40-50 minutes due
to the size. The 10x10 should take approximately 15 minutes.

Can one person assemble the canopies?

Obviously, one person could assemble any of our canopies. However,
it is a lot easier with the bigger canopies (18x30 and 18x40) that
more than one person help.

How does your canopy assemble, is
there a latch system involved?

No. Our tubing assembles by sliding the pipe into the fittings.
If you order the heavy duty or standard frame, you will have two
(2) pieces of tubing that fits together to make the length portion
of the canopy. There are no latches or springs to worry about.

What’s included with the price
of the canopy?

You get the entire frame work, the top covering and the ball bungies
to attach the top covering to the frame. Tie downs do not come with
the canopies. You must purchase those separately.

What do you mean by tie downs?

We refer to tie downs as stakes and our rope locks or heavy duty
bungie cords. Some people opt to use their own heavy duty rope and
that is fine. The instructions included with the canopies show an
example of tying down the canopies. Tie downs are not included with
the canopies.

I’m sitting the canopy on concrete,
what do you recommend I use for securing it down?

We have the SF6 (leg base plates w/6” sleeve). You bolt
these to the concrete and you bolt all the joints on the canopy
so no poles slip apart. If you don’t bolt all of the joints
on the canopy, it could come apart with the wind and collapse your
canopy, resulting in damaged items.

Do the leg base plates (Part #SF6)
come predrilled?

No. All you need to do is use a regular drill to drill the holes
where you need them.

Can you pre-drill the SF6 (leg base
plates w/6” sleeve).

No. Since everyone’s spacing is different, we would not
be able to pre-drill.

How much do the canopies weigh?

Canopy Weight

Frame Size

Standard Frame

Heavy Duty Frame

Commerical Frame

10x10

55 lbs.

77 lbs.

147 lbs.

10x20

95 lbs.

129 lbs.

219 lbs.

12x30

147 lbs.

200 lbs.

319 lbs.

18x20

117 lbs.

161 lbs.

256 lbs.

18x30

N/A

229 lbs.

347 lbs.

18x40

N/A

289 lbs.

432 lbs.

Please also note that all canopies come in multiple boxes EXCEPT
10x10 Standard Fame and 10x10 Heavy Duty Frame, which is packaged
in one box.

How long will it take to get a canopy
to me?

We try to ship within 1-2 business days. Depending where you are
located, it could take up to 7 business days to get to you. Custom
sizes canopies take at least up to 2 weeks to ship. All orders are
shipped from Philipsburg, Pennsylvania.

How do you ship?

We ship our standard and heavy duty models by UPS. Our commercial
frame canopies MUST be shipped by Common Carrier Freight (tractor
trailer). Shipping charges are calculated by the total weight of
the shipment and what state it is being shipped to.

Do your canopy prices include shipping?

No. Shipping is additional. Shipping is calculated by the total
weight of the shipment and the destination.

Can you ship to Alaska, Hawaii, Puerto
Rico or the Virgin Islands?

We can and do. As the shipping might be pricy, we try to find
the most cost effective and efficient way to get the shipment to
you. We will provide you with options and you can choose which way
you would like it shipped.

Why is it so expensive to ship by
UPS air?

It’s expensive because of the total weight of the shipment.
If you were ordering an 18x30HD for example, the total weight of
the shipment would be 227 lbs. When you ship an envelope by air
the total weight of the shipment is 1-3 pounds and that’s
why the cost is minimal.

Are your canopies fire rated?

No. Our canopies are not fire rated and do NOT come with a certificate
stating what the flammability requirement are. Our tarps do meet
the Commercial Standard CS-192-53 for the flammability requirements.
Our tarps are not sold or intended for the use as a flame retardant
article.

Can I return the canopy if I set
it up and I don’t like it?

No. Once the package is open, we cannot accept any returns. Please
refer to our warranty.

Are your canopies wind rated?

No. We cannot guarantee against any type of weather related incidents.
We recommend that each leg of the canopy be secured down.

Do your canopies come with a warranty?

We have a 30-day limited warranty. We will repair or replace any
part of the canopy within 30 days of purchase if defective. This
limited warranty does not cover damage due to neglect, wind, snow,
fire misuse or any act of God, nor does this limited warranty cover
damage resulting from the canopy not having been securely fastened
down nor from improper installation. Harpster of Philipsburg, Inc.
makes no other warranty and the remedy of repair or replacement
is the exclusive remedy. Harpster of Philipsburg, Inc. is not liable
for indirect, incidental or consequential damages in connection
with the use of the All-Purpose Canopy, including any cost or expense
of providing substitute equipment or service during periods of non-use.
Any defective canopy or part must be sent (shipping pre-paid) to
Harpster of Philipsburg, Inc., Attention Warranty Department, 202
Airport Road, P.O. Box 429, Philipsburg, PA 16866-0429.