Communication, Negotiation, Conflict Resolution

SUMMARY

The information presented in this course will help you to improve your communication skills both written and oral, your negotiating skills and conflict resolution abilities alongside co-workers and on the job site every day.

DESCRIPTION

The Communication, Negotiation and Conflict Resolution course has been designed to help improve written, oral and negotiating skills within the construction industry. The course contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

OBJECTIVES

Upon completing this course, you will be able to:

Define a conflict

Identify the stages of conflict

Describe the importance of communication

Apply assertiveness techniques to get a point across

Deal with difficult people more effectively

Recognize the criteria for an effective negotiator

Describe how power can be used/abused in negotiation

Identify when to close negotiations

AUDIENCE

This course is intended for supervisors, project managers, etc. who must deal effectively and professionally with employees, sub-trades, owners, clients, engineers and employers.

COURSE LENGTH

The course duration is approximately 4 hours.

AVAILABLE FORMATS

This course is available online in English and French.

CREDITS/CERTIFICATES/COST

This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits toward Gold Seal Certification. A final mark of 75% is required in order to receive a certificate of completion.

Cost: $150 + GST

HOW TO ENROLL

Click on the order form link below and send the completed form to info@roadbuilders.bc.ca. You will be sent a confirmation and PIN # to access the online course once payment has been processed.