Contents

Event registry

Event registry

Events can be used to schedule actions or tasks to occur when conditions are
fulfilled.

For example:

kb.view: an event triggered when a user views a Knowledge Base article, used to
trigger the script action Knowledge View to create a Knowledge Use record every time an
article is viewed.

incident.commented: an event triggered when a user comments on an article, used
by two incident commented email notifications.

Inactivity Monitors:

An inactivity monitor triggers an event if a record has not been updated for a defined
length of time.

Script Actions:

Script actions are scripts which are triggered when an event is recorded in the log. In
that way, scripts can be set to be performed whenever a particular activity occurs in the
platform, rather than at a particular time (like scheduled jobs) or in response to
particular conditions (like Business rules).

Notifications:

Events are also used to trigger Email Notifications when an event is recorded in the
log.