The mission of the City Administration Office is to provide leadership and support to citizens, city departments, the Mayor and City Council by assessing their needs, providing direction, coordinating activities, and articulating and channeling information in a manner that is customer friendly and will most effectively provide guidance for decision-making.

Our Mission: The Community & Economic Development Department‘s mission is preserving our heritage, community character and natural resources, while building a better community; enhancing quality of life; and responding to community needs through orderly planning and regulation of development within St. Charles. We strive to provide reliable and efficient services to our customers.

The Criminal Investigations Division includes multiple units that complement not only each other, but also serve to complement, assist, and support the Patrol Division of the Department. The units within the Division include the following:

It is our mission to create a business-friendly environment so that existing businesses will choose to remain and new businesses will locate to St. Charles, thereby creating a variety of goods and services for residents and businesses and ensuring the City maintains a balanced tax base that creates sufficient revenue to provide for City services.

About the Electric Utility

The St. Charles Municipal Electric Utility began in 1892, when the City Council unanimously approved a payment to Phillip Harvey of $520 for preliminary work on a lighting plant that would establish a City electric utility with capacity to power 1,500 incandescent lights. Soon after, the entire male population of St. Charles (272) voted by a 2/3 majority to approve the plan and invest $20,000 in the building and steam generator.

The Environmental Services Division is responsible for maintaining, operating and administering the public water supply, wastewater treatment, sanitary sewer, and the collection and disposal of solid waste (including recycling). This division falls under the direction of the Environmental Services Manager.

Water, Wastewater and Sewer Services

City of St. Charles Tax Facts

Real Estate Tax Information

The City's Portion of Property Taxes: Approximately 10% of the total property tax bill

For example, in 2018, a resident in a $300K home paid $845.00 for a full year of city services. The property tax bill for a property is calculated by taking the property's Equalized Assessed Valuation (EAV) multiplied by the property's total property tax rate. EAV approximates 1/3 of a property's market value.

In keeping with long standing fire service tradition, the Saint Charles Fire Department holds a high regard for engaging, equipping, and teaching the public. Every member of the department participates in public education.

The public education team members are responsible for developing and implementing programs as well as teaching. We offer programs and classes such as elementary school assemblies, the Vial of Life program, CPR certification, and fire extinguisher training. For a full list of educational offerings and how to participate, please visit the public education link.

The City created the GIS division in 2004 to manage geographic information and operate as a centralized unit in the Information Systems Department. This governance model enables a uniform implementation of GIS services and applications. The benefits gained include coordinated data acquisition/maintenance efforts, focused training and employee development, deployment of applications that serve multiple needs, and clear oversight of operational expenses.

Our Mission

Develop cost-effective, efficient and pro-active strategies to attract and retain the highest-quality employees by: providing competitive compensation and benefits; fostering career development and learning; and creating a healthy work environment.

It is the mission of the Information Systems Department to provide leadership in the management and distribution of information by working in partnership with other departments and other entities to utilize technology to further the City’s goals.

The Mayor's Office handles a variety of functions which include city representation, citizen input, the Liquor Commission, all Council Commissions and Boards, coordination of community agencies, and licenses (tobacco, liquor, etc.).

Our Mission: We protect and serve our community with respect and a commitment to excellence.

Our Vision: Through the endless pursuit of excellence, the St. Charles Police Department shall remain a leader in the Fox Valley and Tri-Cities of both Kane and DuPage Counties.

Value Statement: The St. Charles Police Department and its employees value SERVICE, COURAGE, PROFESSIONALISM, and DEDICATION in serving our community. Each department member shall serve the citizens of St. Charles using the tenets of S.C.P.D. as our guiding principles; allowing all of us to “Make a Difference” each and every day we serve.

The Public Services Division of Public Works consists of full- and part-time employees in Streets, Stormwater Sewer, Facilities and Fleet Service Areas. This division falls under the direction of the Public Services Manager, AJ Reineking.

The City of St. Charles' Public Works Department oversees a number of important functions that impact everyday life such as road construction, snow removal, electricity and water. We are committed to ensuring that our customers receive quality services that are reliable, prompt and personalized at any hour of the day or night. Please stop in and visit us at 1405 S. 7th Avenue, St. Charles, IL 60174. Our main phone number is (630) 377-4405 and our fax is (630) 513-7442. Our hours are Monday through Friday from 8:00 a.m.

The Public Works Engineering Division is responsible for providing engineering services for the City related to streets, sewers, water, traffic and stormwater management in relation to pollutant discharge reduction. Engineering Division staff plan, manage, design and oversee construction in relation to the City's capital improvement budget, as well as a variety of additional technical and professional services.

It is the mission of the Records Management Department to organize and manage the City’s records, comply with the State of Illinois Local Records Commission retention requirements for records, and respond to Freedom of Information Act requests within the guidelines set by the Office of the State of Illinois Attorney General.

The Utility Billing Division collects and processes utility payments from residents and businesses for utilities provided by the City of St. Charles, including electric, water and sewer. This is also the place to go to set up a new utility account, transfer service, register to vote, purchase refuse bags or tags, replace recycling bins, and absentee vote. Their knowledgeable, friendly staff are ready to help with any utility needs.