Shipping & Payment Policies

Free Shipping within the USA, Puerto Rico, and to APO/DPO/FPO addresses!

Items that are in stock are generally shipped within 24 hours after an order is placed, most will shipped same day if the order is received by 2 pm ET. Items that are not in stock may take an extra 2 to 5 days to ship. During the holiday season, please allow an additional 1 to 2 days for order processing.

Possible Delays: If you pay with credit card and your billing and shipping address are different, order verification may take an additional business day. If you need your item urgently (ex: you paid for Next Day shipping, but your order was placed after 2pm ET), please call customer service at toll free 866-371-2330 to see if your order processing can be expedited.

We offer free standard shipping on all orders shipping to an US address including Alaska, Hawaii, Puerto Rico, and APO/DPO/FPO addresses. Depending on the merchandise and the destination, we may use FedEx, UPS, or USPS at our discretion. Most domestic watch orders are shipped with UPS Basic service or FedEx Smart Post where the delivery may be done by either UPS/FedEx or the US Postal Service. Most watch bands and other accessories are shipped via the US Postal Service.

Notes:

Transit time does not include the pick up day, weekend, and holidays. For example an order with 2 Day service shipped on Monday will reach you that Wednesday and not Tuesday. A 2 Day order shipped on Thursday will reach you the following Monday and not Saturday.

2 Day and Next Day rates for Alaska and Hawaii are calculated in real time and transit time to some parts of the states may be longer than 2 and 1 business days, respectively.

If you ship to address is a PO Box, we will ship your item via USPS Priority Mail if you choose 2nd Day Air or USPS Express Mail if you choose Next Day Air. Please note that these service may take more than 2 and 1 business days, respectively.

For APO addresses, please choose Standard service, as 2 Day and Next Day service don't apply in these cases.

Our shipping is service-guaranteed driven, meaning if you choose 2 Day service, we will use whatever carrier and shipping method to ensure that you receive your products within 2 business days. That said, if you choose 2 Day service, and Ground service can get the product to you within 2 business days, we would use Ground service (which is faster than the UPS Basic or FedEx Smart Post that we typically use on orders with Standard shipping services)

When will I get my stuff?

We try to push out all orders received before 2pm ET (provided that no verification is needed) the very same day. However, there will be times when orders can get delayed (ie: credit card verification, last minute out of stock, etc.), so it is always best to allow at least 24 hours for order processing. Thus when you calculate when you will get your stuff, it's best to add 1 day to the transit time listed above.

If your order is time sensitive (ie: a gift that must arrive on/before a specific date), please call customer service at 866-371-2330 to discuss your shipping options.

Returns Policy

Item(s) must be returned within 30 days after arrival.
Refund will be given as: Refund Money.

30 Day Money Back Guarantee

Domestic Returns

Unless otherwise noted on the product page, all watches* and accessories* purchased on www.DiscountWatchStore.com may be returned within 30 days from the ship date in their original, unused condition with all the plastic protectors, tags, and original packaging intact for a full refund or exchange. We DO NOT charge restocking fees. Customer is responsible for the return postage.

All of our watches and accessories are brand new and are inspected before shipping. When you receive your watch or accessory, please check to make sure that it is in perfect working condition before wearing or removing any tags or protective wrappers. Once a watch has had its tags removed or has been worn or sized (unless it is done so by us), it cannot be returned. If, after wearing or sizing your watch, you noticed a mechanical problem, please contact the manufacturer or us (depending on the brand) to have the watch serviced under the warranty. Click here for warranty details. We cannot accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working condition before wearing. For Zippo lighters, once the orange "Keep Away from Children" sticker on the back of the lighter is removed or tampered with, it cannot be returned.

Any defect on an unused merchandise must be reported within 14 days of receipt if an exchange or refund is desired. After 14 days, customer must use the warranty that comes with the merchandise.

*Special orders cannot be returned for refund. Special orders are defined as items we do not carry on our site at the time of the purchase. They may be returned for exchange or store credit. Custom items such as photo watches cannot be returned.

Return Procedures

Contact us to request a Return Merchandise Authorization (RMA) number.

Put the RMA# on your invoice/packing slip and on the outside of the shipping box (not the watch box). Include the invoice/packing slip with your return.

Put the watch with all of its original packaging including all manual, warranty, etc, and any gift with purchase in the box.

You can use the carrier of your choice, but make sure you ship it with tracking and insurance. You are responsible for the package until it is received at our facility.

All returns and exchanges are subject to inspection by our return department to ensure that they are unworn and retain their original tags, plastic protectors, original packaging, and manual/warranty, etc. before we process your return or exchange request.

Please allow one week after your return is received for the refund or exchange to be processed. Refund will be in the same form as original payment. Please note that any fee paid for expedited service on the original order is non-refundable.