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Support

Customer Support Questions

If you are located outside of Canada, the United States, or Europe, StarTech.com considers you an international customer. To see if StarTech.com ships to your location, refer to the following FAQ: What countries does StarTech.com ship to?.

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If you are located in a country that StarTech.com does not ship to, you will not be able to place an order with StarTech.com directly. To see if your country is a country that StarTech.com ships to, refer to the following FAQ: What countries does StarTech.com ship to?.

To create an international StarTech.com account, complete the following:

On the StarTech.com website, click Login at the top of the page.

Under Country/Region, select your country.

Select your customer type from the list.

Click Create Account.

Complete all of the required information. The information that you have to provide varies depending on the type of customer that you are.

If you agree to the terms and conditions, select the Terms and Conditions check box.

In the field underneath the image, enter the characters that appear in the image (CAPTCHA verification).

On the Review and Confirm Order page, confirm that the details of your order are correct, and then click Next: Place Order.

Your order number is displayed on the next page. Your order is then directed to the Customer Service Advisory team for processing. After the order is processed, you will receive an Order Confirmation email from StarTech.com.

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If you paid by wire transfer, your order will be processed when StarTech.com confirms that payment was received. You cannot use your bank's payment confirmation documentation to have an order processed.

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StarTech.com offers a 30-day return policy from the date of purchase. The amount refunded is equal to the price shown on the original invoice that was issued by StarTech.com, minus applicable restocking fees. StarTech.com does not refund shipping and handling fees and you are responsible for sending the products back to StarTech.com.

Note: The return policy does not cover products that were damaged as a result of an accident, abuse, misuse, or natural or personal disaster; and any unauthorized disassembly, repair, or modification.

In the Reason drop-down list, select the reason that you are returning the product, and if necessary, include a detailed explanation. You can also put the case number that the Technical Advisor provided in this field.

If you did not buy your product from StarTech.com directly, click Browse to attach your proof of purchase.

To add additional products, click Add Another Item.

Click Submit RMA.

The RMA team will email you the RMA number, instructions, and any requests for additional information. RMA numbers are valid for 30 calendar days from the date of issue. StarTech.com reserves the right to authorize product returns beyond 30 days, where applicable.

Note: StarTech.com reserves the right to replace the product with a product of equivalent performance at their sole discretion at any time.