CallFire, named one of the Best Places to Work in Los Angeles, is an exciting cloud telephony company with offices in Santa Monica, CA, Pasadena, CA, Jersey City, NJ and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication. We are now seeking an Entry Level Software Engineer in our Pasadena office.

Responsibilities

Collaborate with other developers and teams to plan, design, develop, test, and maintain a distributed micro services ecosystem

Maintain high standards of software quality within the team by establishing good SDLC practices and leading by example

Recommend improvements to infrastructure, technology and processes

Minimum Qualifications

Familiar and experienced with Java

Understanding of the SDLC and agile methodologies

Basic understanding of OOP concepts

Understanding of IOC

Understanding of design patterns

Basic understanding of networking and security best practices

Great design and problem solving skills, passion for quality and engineering excellence at scale

Description

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMEBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Job Description — Inside Sales Manager

Global Speech Recognition Software Company.

LumenVox is seeking a resourceful employee with strong problem solving and communication skills. The candidate will respond to phone and online inquires about the product line, help generate new business through outbound prospecting, and ensure growth of the overall sales funnel. Will quickly evaluate customer needs and determine available solutions utilizing LumenVox software and services. Candidate will present reports showing potential customers the cost benefit of purchasing company products or services, provide technical information, and effectively triage leads for different sales processes.

Responsibilities

Receive all inbound sales inquiries (email and phone) and determine how best to handle them in the sales process.

Use LumenVox's current sales materials and presentations, and other tools to effectively respond to leads and qualify opportunities.

Create processes and appropriate email templates to quickly and efficiently respond to a large volume of inquiries.

Fully document all leads and account activity in the SFA/CRM system.

Sell LumenVox products and services for small accounts.

Must be able to work independently, complete tasks conscientiously, and meet deadlines in a timely and efficient manner.

Network diligently to identify and contact potential business development opportunities through multiple efforts including cold calling, tradeshows, conferences, and other appropriate methods.

Represent LumenVox at tradeshows and other networking opportunities to generate new leads and to promote and develop existing partnerships.

Interact with customer support, QA and marketing teams to identify new features and potential markets.

Prepare RFIs, RFPs, and draft informational proposals when necessary in collaboration with the Sales, Services, and Support teams.

Completes all required sales reports efficiently and on-time.

Performs other job-related duties as assigned.

Position located in beautiful San Diego, CA, or anywhere in the USA for the right candidate.

Knowledge

Prefer 3+ years inside sales experience with proven skills.

Requires minimum of 3 years of experience in sales with technical understanding of IT, computers, speech recognition, telephony, or hardware/software sales to understand technical issues with customers/prospects.

Job Description — Sales Account Executive

Global Sales of Speech Recognition Software and Solutions.

LumenVox is seeking resourceful, hands-on account executives with strong technical, problem solving and communication skills. The candidates will report to the VP Worldwide Sales & Business Development and will be responsible for generating new business, ensuring the growth of existing accounts, and incubating the expansion of business through channel partners in their territory. Sales Account Executives create strategic account plans, present customer solutions, and manage accounts through the funnel from beginning to close. They will research and present proposals showing potential customers the cost and technical benefits of purchasing company products or services, advocate on behalf of the company in channel partner transactions, and communicate customer feedback to marketing for product development.

Responsibilities

Use LumenVox's current sales materials and presentations, and other tools to effectively identify leads, qualify opportunities and sell LumenVox services.

Work with customers to define appropriate solutions utilizing LumenVox technology.

Must be able to work independently and meet deadlines and quotas in a timely and efficient manner.

Network diligently to identify and contact potential business development opportunities through calling, speaking engagements, conferences, and other appropriate methods.

Represent LumenVox at tradeshows and partner events to generate new leads and to promote and develop existing partnerships.

Become an articulate champion for the LumenVox value proposition.

Must work independently and meet deadlines and quotas in a timely and efficient manner.

Network diligently to identify and contact potential business development opportunities through calling, speaking engagements, conferences, and other appropriate methods.

Interact with customer support, QA and marketing teams to identify new features and potential markets.

Prepare and edit RFIs, RFPs, and draft informal proposals when necessary in collaboration with the Support and Services Teams.

Fully document all leads and account activity in the SFA/CRM system.

Complete all required sales reports efficiently and on-time.

Perform other job-related duties as assigned.

Positions locations in San Diego, San Francisco, Chicago, New York, Boston, Dallas, Atlanta or other major US metro.

Knowledge

5+ years sales experience required.

Requires minimum of 3 years of experience in sales with technical understanding of IT, computers, speech recognition, telephony, or hardware/software sales to understand technical issues with customers/prospects.

Must have strong solution selling and channel development background, superb communication skills, and the ability to present both the business case and technical path to Resellers/End-users/prospects.

Deep technical knowledge to handle and understand issues with customers/prospects.

Able to adapt and overcome challenges swiftly and competently.

Familiar with the functions of customer support, QA and marketing to identify new features and potential bugs.

Proficient use of multiple operating systems, Microsoft Office, and a willingness to learn new software programs is required.

Skills

Energetic manager with demonstrated ability to find, build and manage a book of client accounts from start to finish by selling speech recognition software/solutions to SMBs, enterprises, large Telcos, and channel partners.

Must have strong sales and closing background, the ability to work autonomously, great communication skills and being able to relate to Resellers/End-users/prospects and convince them that moving into speech recognition is the only solution to increase sales and productivity and to save money and get the best and fastest ROI possible.

Job Description — Senior Software Engineer

The Senior Software Engineer performs advanced development of software related to automatic speech recognition, working primarily in C++. This is complex, multithreaded, client-server based software that requires a strong software engineering background.

Responsibilities

Program primarily in C++

Work effectively with a small team of developers to create, improve and maintain applications that support state-of-the-art speech recognition technology

Full life cycle development including design, development, maintenance, and enhancement

Maintain and update documentation, and support change control processes

Job Description — Speech Scientists

If you are an experienced speech scientist/computational mathematician with a passion to be at the forefront of creating next generation natural language and speech technology within a vibrant and thriving environment, LumenVox would like to know about you. We are looking for remarkable individuals with experience in current speech algorithms, signal processing and existing speech systems. Experience with Statistical Language Modeling (SLM), Natural Language Processing (NLP) and/or Information Retrieval (IR) is highly desired.

This dynamic position requires exceptional abilities to push technical boundaries within our world-class products. Only highly skilled and motivated individuals will be considered for this pivotal position.

Responsibilities

Program primarily in C++, including software engineering, algorithms and API design

Work effectively within a small team of speech recognition experts, mathematicians, DSP engineers and client-server architects to identify, solve, and test bottlenecks in accuracy and performance

We seek a talented network engineer to help expand CallFire�s carrier connectivity globally. The Carrier Operations team is responsible for overall architecture and day to day interfacing with all of CallFire�s carrier partners on our network.

About the role

This role focuses on working with CallFire�s carrier partners and internal engineering teams with onboarding new interconnections and working with the carrier partner to understand their requirements while determining the best way to fit them to the CallFire network.

Successful candidates will have strong telecom and telephone protocol experience. They will know how to interface with carrier teams and properly troubleshoot all range of issues from one way audio to deploying new carrier interconnections. Necessary to understand common networking subjects.

<span ": small">A Santa Monica-based tech startup, CallFire's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique workspace that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last three years running. Come find out why.

<span ": small">About the Role

<span ": small">CallFire is looking for a motivated graduate ready to start a career in a growing startup environment as an DevOps Engineer. Interested candidates should be prepared to work at our Santa Monica, California office. We are not considering remote employment for this position. Please attach a RESUME, cover letter is optional.

Looking for a savvy Graphic Design Production Artist to join the CallFire team and support the marketing team as it works on key initiatives. The ideal candidate will be a motivated, team-oriented, and independent thinker who is looking to help build our brand and has a desire to work in a fast-paced environment.

<p "display: inline !important">We are seeking talented, enthusiastic Senior Database Administrator to join our team in Santa Monica, California. You will responsible for transforming, loading, aggregating, and maintaining performance on environments what are up to petabytes in scale on an ever evolving technology stack. You will be responsible for building out new products while updating and expanding our existing offerings. This position will be responsible for writing stored procedures in MySQL / Postgres.

Responsibilities

Design and code solutions on and off database for ensuring application access to enable data drive decision making for the company�s multi-faceted ad serving operations

Work closely with the end user communities ensure enterprise data warehouse solutions and assets are actionable, accessible and evolving in lockstep with the needs of the ever changing business model.

Be a part of a team working on a high volume, highly available data platform that is critical to the success of the business

Participate in architecture discussions, influence the roadmap, and take ownership and responsibility over projects

Conduct performance testing and monitoring of production systems

Review work and assure adherence to best standards and practices

Skills and Qualifications

BS in Computer Science or related technical discipline

Experience with operation database development including procedural

Experience with scripting languages (e.g. SQL, Java)

You are experienced with architecting, developing and extending large and complex systems

CallFire's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique workspace that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last three years running. Come find out why. We are now seeking a Director of UX in our Santa Monica office.

Responsibilities

As Director of UX this position is responsible for managing the development of the customer facing interfaces that embody the product vision and meet product requirements in a clean, concise, and engaging way.

Create a clear vision of best-in-class design to senior executives, customers, and analysts.

Translate business requirements, end user needs and input from cross-functional teams into design principles that shape and drive differentiated design solutions.

Coach and mentor and drive a exceptionally strong team of user experience professionals. Establish a best-in-class design process for rapid prototyping, AB testing, and the planned evolution of long term products.

Communication skills � excellent communication skills, capable of making presentations to stakeholders and executives. Ability to articulate and defend research findings, design decisions and formulated strategies.

Interpersonal / People Skills � ability to facilitate smooth collaboration and relations with team members, this will ensure all functions in the UX department and collaborative departments are executed promptly, efficiently, and effectively.

Leadership qualities � strong team management experience, must demonstrate excellent administrative capabilities with an ability to continuously drive results. Must have a high level of confidence and maintain an open mindset to new ideas.

Experience

Masters degree in Business Administration Marketing, Economics, Design, Engineering or equivalent in working experience.

7-10+ Years of experience in sales or product -related management positions

*Please read job description carefully. You will not be considered without a resume attached.

CallFire is looking for an ambitious web optimization data analyst with SMB and A/B testing experience who understands metrics and our business, in order to support and optimize our web properties in a phase of rapid growth. The perfect candidate will be able to understand the big picture needs of our business and deliver information with speed, accuracy and clarity. You will be working with highly motivated and talented product managers, UX designer, and engineers to generate actionable insight and analytics to empower data-driven decisions.

Thorough understanding and experience with web-based AB Split tests, interpreting the analytics and working with the Design, UX and Marketing teams to optimize the resultsUnderstand how to drive value and engagement at the SMB level.

Strong understanding of SEO management

Collaborate with Design, Marketing, and Development teams to execute critical marketing, loyalty, editorial, and promotional campaigns on the website

Share and interpret test result with business stakeholders, provide recommendations

Help to conduct brainstorm session with business stakeholders to generate testing ideas, collect testing requirements, develop test hypothesis based on testing ideas

Description

This full-time telecommuting position is available in the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, and VA.

Who Are We?

At VIPdesk Connect, Inc., we do more than provide exceptional outsourced customer service to our clients. We ensure a tailored-fit experience for each client, recognizing their specific needs and matching qualified professionals to the respective program. Our services include customer service, social media management, back office support and virtual customer experience consulting. Our mission is to provide talented and amazing people the opportunity to live the brands they love – so that we can create raving fans for admired brands.

What Makes Us Stand Out?

Our team is comprised of a talented and passionate group of individuals who span across the nation

All of our amazing Sales Brand Ambassadors telework from the comfort of their secure home office

Paid training in a virtual classroom with a live trainer

We only work with clients who embrace the same culture and values as we do

What is HomeAdvisor, and What Does a HomeAdvisor Sales Brand Ambassador Do?

HomeAdvisor is the nation’s largest online home improvement marketplace that provides a free service to homeowners with the tools and resources they need to complete their home improvement, maintenance and repair projects. With HomeAdvisor connecting more than 30 million homeowners to their network of over 100,000 pre-screened home service professionals, the Sales Brand Ambassador is responsible for assisting their customers via phone, e-mail and/or chat by assessing customer needs, schedule appointments and/or refer them to the applicable pre-screened home-improvement contractor in their area. The Sales Brand Ambassador will use a variety of resources and information to assist customers in a prompt, professional and concise manner.

Sales Brand Ambassador Requirements:

Able to sit at a desk for 95% of each scheduled shift

Able to work weekend and holiday hours

Able to successfully pass a criminal and employment reference security check

Must have a home-office environment, internet connection, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time

One (1) or more year(s) customer service and sales experience

High school diploma or equivalent

Must currently live in one of the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, or VA.

Sales Brand Ambassador Preferred Qualifications:

Some college preferred

Knowledge of basic home repair services

Able to thrive in a performance-based environment and motivated by sales goals and incentives

Excellent verbal and written communication skills

Strong computer and internet skills

Working knowledge of Microsoft Office Suite

Able to type at least 35 WPM with proper spelling and use of grammar

Highly adaptable, self-motivated and self-disciplined

Able to learn and work independently as well as in a team environment

Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence

System and Office Requirementsto be provided by the Brand Ambassador**:

Home Office - Home office is in a separate room that is noise-free and has a door with locks.

Description

This part-time telecommuting position is available in the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, and VA.

Who is VIPdesk Connect?

We are the leading call center provider across the US- providing exceptional customer service to customers. Our mission is to provide talented and amazing team members (Customer Service Representative or CSR) the opportunity to work from home and deliver service via the phone for the brands they love.

What Makes Us Stand Out?

Our team is comprised of a talented and passionate group of individuals who work from home across the US

All of our amazing Customer Service Representatives (we call Brand Ambassadors) telework from their secure home office

Professional paid sales training in a virtual classroom with a live trainer

About Our Client - HomeAdvisor

The Customer Service Representative position is a sales role for our HomeAdvisor program. HomeAdvisor is the nation’s largest online home improvement marketplace that provides a free service to homeowners with the tools and resources they need to complete their home improvement, maintenance and repair projects. The Sales Brand Ambassador is responsible for assisting their customers via phone by scheduling appointments and/or referring them to home-improvement contractors.

Responsibilities Include:

Upselling and cross-selling to increase customer experience and convert inquiries into firm referrals for HomeAdvisor

Attend Training to obtain pertinent information about HomeAdvisor and their products and services

Benefits Offered

Vision, Medical, Life, Dental, 401K

Employment Type

Full-Time

Technical Support Representative

Job Code: CSV-170421-TSR

OVERVIEW OF THE POSITION:

Convirza is looking for talented, capable, and energetic people to help it grow at this important time in its development. To help us achieve our planned growth, we are looking for a Client Service Representative to help us better serve and support our clients. This individual must be pleasant on the phone, be able to develop a thorough understanding of our products and services, and be able to think and act quickly and accurately. This position will work out of our Draper Office.

RESPONSIBILITIES & DELIVERABLES:

The Client Service Representative at Convirza will:

Build customer relationships by handling questions and concerns from customers about our Convirza-CQM product and services

Provide customers with training as needed in how to better use our award-winning call tracking platform

Identify and facilitate resolution of any customer issues acting as roadblocks to customer satisfaction.

Research escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue.

Identify new ways that existing customers can use our services and champion them to the appropriate Account Executive as needed.

Assist customers with product setup

Assist customers with automated billing issues

Take inbound phone calls

Respond to email, phone, and chat inquiries from internal and external clients

Assist with identifying service issues and reporting them to the product development team

Act as coordinator on customer services for multiple Convirza internal departments such as operations, billing, and implementation. Responsible for acting as customer advocate.

And other duties as assigned.

REQUIREMENTS:

Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary.

Preference will be given to candidates with experience in “customer-facing” and/or service-oriented positions.

Qualified applicants will have experience managing relationships that are not completely sales driven.

Technical experience or aptitude with MySQL, HTML, Google Analytics, Google Adwords are all helpful but not required.

Ability to navigate across an organization and grow current customer business base through internal partnerships.

Comfort with Excel and/or GoogleDocs spreadsheets required. Willingness and ability to learn new functions, formulas, tools, etc. within these applications as needed to perform duties.

Ability to resolve sometimes complex problems using analysis of data from both inside Convirza and from the customer. May need to evaluate novel situations and solve with creative solutions that may have no precedent.

Creativity, Integrity and Enthusiasm

Customer service focus.

Excellent communication skills, both oral and written.

Leadership: This role does not directly manage others but is responsible for coordinating the work of others. Must be able to lead others and delegate work at times as needed.

Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary.

The HR Supervisor- Employee Relations is responsible for the overall day-to-day service delivery of all employee relations functions. The incumbent will also act as primary operations management partner of the Employee Relations Manager for all ER commitments in the assigned site.

Essential Duties & Responsibilities:Manage individual employee relations cases, from incident report through final disposition. The incumbent will be responsible to ensure that all cases are properly documented and will be responsible for working on reports and recommendations to Legal and the HR Manager.

Assist the HR Manager in addressing employee relations issues and concerns.Respond to intermediate queries and managing all aspects of issues across the employee lifecycle.Be a champion on all ER knowledge and policy development, understand changes in legislation and implement them within the company.Oversee a team of HR specialists and assistants and provide recommendation on changes of employment status of direct reports.

Additional Specific Duties & Responsibilities:

Key Metrics and Scorecard:Employee Satisfaction Survey 80% Engagement and Above Average SatisfactionAdministrative Cases Resolution Rate and Timeliness zero instance of PS cases going beyond 30 days; all other cases resolved within 10 working days from receipt of employee response to the show cause order

Job Specifications (Qualifications, Skills and Experience)

Educational Background:Has a university degree and/or proven competencies in HR management, labor law, employee relations, and managementWork Experience:Has a proven and successful track record of effective leadership in HR and/or Employee Relations Capacity, 5 years of experience preferred, at least one year of which in supervisory capacityHas in depth knowledge of HR tools that can be used for HR Operations and/or Employee RelationsHas a working knowledge of Philippine Labor Code and its allied laws, rule and regulationsHas a good understanding of CRM best practice and marketsHas experience working for a CRM outsource businessHas experience with all varieties of HR issues with a tactical, hands-on approach.Has experience working in a performance driven environmentCan effectively work with business partners and provide expertise with HR issues.Can operate independently, understanding when to escalate issues.Can effectively provide expertise with HR issues at all levels of the organization.Skills Requirements:Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills. Preferably with experience in multinational company in a multi-cultural setting.Strong leadership, consulting and organizational commitmentProven ability to work successfully in a team environment.Highly organized and detail oriented.High level of maturity and sense of responsibilityHighly analytical and must be results-oriented with a strong foundation of integrityCompetenciesOrganizational AwarenessPeople LeadershipCustomer- CentricGoal- OrientationQuality OrientationAnalytical Thinking & Problem SolvingIntegrityExpertise SkillsAdaptabilityCommunicationGenerating VisionRequirements:Candidate must possess at least a Bachelor's/College Degree , Human Resource Management or equivalent.At least 2 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in PASIG or MANDALUYONG CITY.Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.Full-Time position(s) available.

Responsibilities:Responsible for creating awareness and engagement activities for both Transcom and Client TSR incentives and activitiesResponsible for ensuring that all agents and supervisors are aware of and participating in team and site-level incentives.Responsible for managing and reporting on success of incentivesResponsible for providing site-level intelligence around trends, obstacles and areas of opportunity to leadershipResponsible to partner with Training to stay current on offers and processes, and act as resource for Supervisors for coaching tenured agents around new offers and processes.Responsible to partner with QA to ensure calibration on proper Sales behavior on monitored callsResponsible to assist in with QA and Operations in monitoring Churn and Sales ValidityShould be able to partner with Sales Coach from other sites to share best practices and confirm trends/areas of opportunityShould have strong, demonstrated success at coaching underperforming agents/supervisors

Requirements:Candidate must possess at least a Bachelor's/College Degree , any field.At least 3 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in Bacolod CityPreferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.Full-Time position(s) available.

In charge of managing near hire foundation skills trainingmonitoring and maintaining desired throughput and pass ratesScoping, analysis and design of near hire training framework, content and assessmentsPartnering with talent acquisition in coordination of near hire training classes and re-assessment

Requirements:

Candidate must possess at least a Bachelor's/College Degree , any field.At least 2 years experience as a Training Manager in a BPO settingHas background in managing Communications training programs for multi- regional English Speaking campaignsQuality Background preferredPreferably Assistant Manager / Managers specializing in Training & Development or equivalent.Full-Time position(s) available.

The successful incumbent will provide feedback and recommendations for campaign process improvements and to facilitate improvements in call quality. The selected candidate will be responsible for: escalating defined issues via the Quality Escalation Tandim, conducting oneself in a positive and professional manner and continuously striving to improve effectiveness, efficiency and add value to Transcom as a whole.Analyse monthly customer satisfaction data to pick up key highlights/ trends and take appropriate action.Analysis of an agreed sample of calls, letters and emails for quality against set measurements. Specified by a specific number of contacts per week.Completion of capture forms, and provision of real-time analysis of the customer experience.Identify and feedback specific call types requiring attention from either Operations or Design teams.Provide analysis and commentary using customer experience dashboards, including verbatim feedback collated as apart of customer satisfaction metrics.Create reports to demonstrate findings that can facilitate improvements by design, training, compliance and operations.Ensure monitored calls, letters or emails for each advisor are stored appropriately to allow for coaching to be undertaken using the recordings.

QUALIFICATIONS:

The ability to work logically and in a prioritised environment.Excellent communication and report writing skillsAbility to analyse and interpret statistical data.Understanding of Call Coach systemsTeam Leader or equivalent skill setAbility to provide information in a way that drives and inspires changePresent data in a compelling way with clarity on what needs to be done to affect change and track back if change has been actioned to create desired resultGood presentation skills and drive for continuous improvement and excellenceKnowledge of contact centre performance metrics

Description

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMEBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Essential Duties and Responsibilities:

Prepare manual placement spreadsheets and coordinate with IT to load files

Daily Placement Reports

Scan documents into Latitude

Process incoming client faxes and distribute to CSRs

Mail handling

Billing Servicer Placement Audits

Billing Servicer Inventory Recall Warnings

Cancellation Policy Closures

Assist Client Services Dept. with other duties as requested by management

Job Knowledge, Skills and Abilities:

Ability to deal effectively and tactfully with a wide variety of individuals

Exceptional organizational skills including the ability to multi-task

Must be team focused, willing to help others and hold the group goals as important priorities.

Working knowledge Outlook

Heavy Data Entry

Intermediate to Advanced level in Microsoft Excel

Education and Experience:

High School Diploma or GED is required

A minimum of 2-3 years of experience working in a fast paced office environment

Physical Demands:

Regularly required to stand or sit, and move about the facility.

Ability to lift and carry up to 30 lbs.

Account Control Technology is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with ACT without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.

Description

This full-time telecommuting position is available in the following states: AZ, CO, FL, GA, IL, IN, MD, NV, NJ, NY, OH, TX, UT, and VA.

Summary: The Program Administrative Assistant is responsible for supporting the Operations Manager for a large customer care program. The Program Administrative Assistant’s primary role is to provide support to the Operations Manager on a daily basis and accomplish administrative tasks related to leading a management team and running a successful operation.

This position will oversee daily reporting, performance metric tracking, and the organization tasks as established daily with the Operations Manager. The work includes project management, preparing and organizing critical reports for internal use as well as clients.

This program includes extensive metric management that includes a strong sales component. Therefore this position requires strong Excel, PPT, Word skills; a deep understanding of metrics and complex calculations; and excellent communication skills. This role requires a proactive approach to managing projects, team member cohesiveness, and team relationships.

Essential Responsibilities include the following:

Daily/Weekly Tasks

Brand Ambassador team list management and communicate to Client contact

Attend and capture notes for all meetings with the Operations Manager- Service Leaders, WFM, Operations

Description

SUMMARY

The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and develop talent to build bench strength throughout company

Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.

Develop and deliver curriculum, for management staff development

Assess and respond to the learning needs of Convergent management staff across all departments and locations.

Work with HR VP on succession planning and high potential development based on 9 Box distribution

Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.

Facilitate and support individual development plans for Convergent management staff.

Support corporate initiatives through research, resource development, and training delivery.

Description

SUMMARY

The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and develop talent to build bench strength throughout company

Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.

Develop and deliver curriculum, for management staff development

Assess and respond to the learning needs of Convergent management staff across all departments and locations.

Work with HR VP on succession planning and high potential development based on 9 Box distribution

Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.

Facilitate and support individual development plans for Convergent management staff.

Support corporate initiatives through research, resource development, and training delivery.

Description

SUMMARY

The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and develop talent to build bench strength throughout company

Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.

Develop and deliver curriculum, for management staff development

Assess and respond to the learning needs of Convergent management staff across all departments and locations.

Work with HR VP on succession planning and high potential development based on 9 Box distribution

Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.

Facilitate and support individual development plans for Convergent management staff.

Support corporate initiatives through research, resource development, and training delivery.

Description

SUMMARY

The Director of Employee Development manages the Convergent University training program to improve development of our staff. They are responsible for managing Talent Development tracking, reporting and planning for Management and Professional Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and develop talent to build bench strength throughout company

Develop Convergent University program to provide training development to agents, leads, supervisors and management staff.

Develop and deliver curriculum, for management staff development

Assess and respond to the learning needs of Convergent management staff across all departments and locations.

Work with HR VP on succession planning and high potential development based on 9 Box distribution

Coordinate resources to develop technical, operational, interpersonal and leadership skills of Convergent management and professional staff.

Facilitate and support individual development plans for Convergent management staff.

Support corporate initiatives through research, resource development, and training delivery.

Compensation

$35,000 to $40,000 Annually (plus commission)

Benefits Offered

Vision, Medical, Life, Dental, 401K

Employment Type

Full-Time

Job Code: SLS-1702-SAE

Convirza is in a phase of significant growth and change. The Sales Account Executive will be responsible for identifying business opportunities and prospects as well as researching and analyzing sales options. This position will be located in Draper, UT.

RESPONSIBILITIES & DELIVERABLES:

The Sales Account Executive at Convirza will:

Provide Demos of Convirza’s world-class products and services

Qualify leads to determine the appropriate products and pricing for the customer

Provide pre-sale customer service to potential clients

Provide limited post-sale customer service on all accounts as needed to successfully hand customers off to other Convirza departments

Train customers on how to use the tools and services we provide

And perform other duties as assigned

REQUIREMENTS:

Willingness to learn Convirza’s sales philosophy and apply it consistently as a model for our customers

3-5 years’ software sales experience

Track record of demonstrated success in a sales position

Must have a closer mentality

Additional experience with Marketing Agencies useful but not required

Ability to complete deliverables in a timely manner with high level of class and finesse

Driven and success-oriented

Customer service focus

Excellent communication skills, both oral and written

Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary

Upcoming Events

The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...