Challenger bank Monzo has taken the crown in our banking customer service poll, with more than nine in 10 giving it top marks, knocking First Direct off its perch for the first time ever.

Interestingly, Monzo was included in the results for the first time in this biannual poll, (as it received enough votes) and has knocked First Direct off the number 1 spot, which it has held since the poll started in 2010.

Starling also received enough votes to be included for the first time and is in at no. 3.