Frequently Asked Questions

Do you cover my area?

We are located in Woking, Surrey, positioned to serve both domestic and commercial customers all over the Surrey, Hampshire and London area. Examples of areas we clean: Guildford, Godalming, Woking, Aldershot, Farnborough and Farnham. For a full list on the areas we cover please click here.

How do I arrange your services?

You can book your required services through the booking form on our website, by phoning, or emailing us.

How many people will come?

The size of the team will depend on the service required and your needs.

How do I pay for my services?

We accept cash and card payment either in person or over the phone. A full explanation can be found on our payment method page.

Can you visit while I am at work?

Yes, you do not have to be home when our team arrives. In fact the majority of our clients provide us with keys to their homes. However if you choose to be home while we are there you're welcome you to do so. We understand that you may prefer to get to know us prior to allowing us to work on our own. We cannot however assume liability for injury to anyone in the home other than our own employees; therefore we ask that you stay out of our working area.

How do you handle keys that are given to you to retain?

If you choose to provide us with keys to your home rest assured that we take the utmost care in protecting both your key(s) and your property. Keys are numbered, and never have names attached to them. They are only taken on the days needed and are checked back into our safe daily. If you choose not to provide a key, please be advised that we can only give approximate times for arrival. If we are unable to gain access to your home or business you risk being charged full rate for the lock out.

What days do you work?

We work Monday through Sunday. Saturdays and Sundays sometimes will incur an additional fee depending on the service required.

Is Mayer Cleaning insured?

Yes, we are fully insured for your protection and peace of mind. We can provide proof of insurance at the time of each estimate. This protects your property against major accidental damage caused whilst on your property. All claims must be notified within 24 hours of the event.

Can you provide references from some of your customers?

Yes, we can provide references from our previous customers on our review page

I have pets, what do I do with them when the team is present?

We are of a firm belief that family pets are just like children. We enjoy working with them. If however your pet is afraid of new people or are raucous and will not allow us to do our work we may suggest that they be placed in areas that we are not working in.

Commonly Asked Questions

Q: Do we have to pay any deposits?

A: For some of our services we may ask for a small deposit. We then only ask for remaining payment once the team have arrived on the day.

Q: What payment methods are available?

A: We accept cash or card for no extra cost, which is paid directly to the team on the day.