Customer Service

We aspire to provide you with the absolute highest level of customer service, if you need advice on any flooring products, or simply need help working out measurements, please call a member of our friendly trained team, who will be happy to help you. We welcome feedback and customer comments so please feel free to drop us a line about your shopping experience with us. All feed back is reviewed by the directors of the company. We welcome customers at our showroom to view our full range of quality carpets, rugs, vinyl flooring, wood laminate and Karndean flooring, or you can just pop in and buy what you have seen on line, ourshowroom.

Delivery and Shipping

Delivery to most of the UK mainland is FREE !

For UK Highlands and Islands and overseas please contact prior to purchase for shipping cost as many of our items are large there can be a surcharge.

We use TNT & Parcel force next working day delivery to dispatch our products.They are very reliable, however it is not a guaranteed service so should not be relied upon when booking tradesmen. In the unlikely event of your parcel being lost or damaged, all of our delivery services are fully insured.During busy periods ie November December please allow extra time for deliveries. Do not book trades until your flooring arrives !

We endeavour to deliver stock items within 48 hours of payment, excluding weekends and bank holidays, Monday-Thursday. Out of stock items normally take 4-7 working days for delivery. We will email you on the day of dispatch your goods should be with you the following working day.

These delivery times are estimates and not a guarantee. In the unlikely event of any delivery problems, please contact us straight away and we will do all we can to resolve any problems. Please allow plenty of time for deliveries before booking tradesmen

If you find a carpet, laminate, vinyl or wood floor at any other retailer, we will probably be able to source that product cheaper for you. Just email your quote and we will do our upmost to beat the price.We also offer a 5% discount on carpets, rugs, vinyls and remnants collected from our store just quote "web offer 7" on collection.

Up to Three Free Samples

If you would like to take advantage of our free sample service please email your request with your name, address, phone number and range name (please include the product code wherever possible) and colour of samples required to shop@abbey-carpets.co.uk and we will post these to you free of charge.

No Quibble Guarantee

All of our Products carry a full manufacturers guarantee against defects and we back this guarantee so in the unlikely event your carpets, rugs or flooring goods have a fault we will replace or refund which ever you prefer faulty goods will need to be returned and fitted complaints may need to be inspected on site. Please see returns section if you do need to return goods.

30 Day Returns Policy Yes 30 DAYS !!!

We accept returns on all stocked products which are returned within 30 days from the date of purchase. To keep our prices low we do not pay return postage for any returns. Unwanted or over ordered goods can be returned if they are a stock item if unsure please email us, we can at your request arrange a return postage service which will be charged at normal Parcelforce rate (advisable as our returns are insured). We can not accept returns on Karndean Flooring Vinyl tile products, Laminate flooring or goods that have been cut from the roll to your specific size ie carpets, vinyl, coir etc. If the goods are damaged or faulty please contact us immediately. If you are not sure about colours please use our Free sample service as once we have cut your flooring or carpet it can not be returned. All returns must be packed in original packaging and be in an unused state which are fully resalable. Credit will only be issued once returns have been inspected and deemed resalable minus any return postage payable.

Credit Card Security

We use Barclaycard for taking online credit/debit card payments, which is one of the most secure and quick ways of paying on line today. We can if preferred also take credit/debit card payments over the telephone, the goods must be delivered to the credit card holders address if paying over the phone, this ensures security and fraud prevention.