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Tenant Information

The following imformation should assist you and ensure a trouble free tenancy.

Office Hours

MONDAY - FRIDAY 9:00am TO 5:00pm

INGOING INSPECTION REPORT

Your ingoing inspection report forms a very integral part of your lease agreement, it is important to complete the report and return the signed yellow copy to the agent within 7 days.

CONTACT PHONE & EMAIL

Please ensure that if you change your phone or email you supply us with your new numbers & email address, this also applies if you change employment. Failure to do so can lead to delays in repairs if tradespeople can not contact you.

RENT PAYMENTS

Rent payments can be made using EFTPOS, Re-Connect Onecard, or via Centrelink Centrepay system. Under the Residential Tenancies Act rent is payable on time, and in advance on or before due date, it is important that you allow extra 3-4 working days for internet banking and you should be at all times a minimum of 1 weeks rent in advance. If at any time you are unable to make a rent payment contact your Property Manager, they are able to organise a payment scheme for you, after all we are here to help you maintain your tenancy.

PERIODIC INSPECTIONS

During the course of your tenancy we will conduct regular inspections of the property, you will receive notification in writting. The first inspection is held 8 to 10 weeks after you move in & then every 6 months. It is a term of every lease that the property at all timesmust be in a reasonble state of cleanliness. What we are looking for is that the property is being kept to a good standard of cleanliness and repair.

REPAIRS

All repairs should be in writing and a repair request form can be filled out and lodged at our office at 101 Park Beach Road. You can also lodge requests on line at http://www.coffsaccommodation.com.au/ go to permanent properties & follow link to Repairs. Only emergency repairs will be accepted via the phone. All repairs should be reported as soon as possible, however it is often necessary to obtain the landlords approval before work or quotes can commence, so unfortunately a time lag is sometimes unavoidable and we ask for your understanding and patience.

INSURANCE

The landlords' insurance policies DO NOTcover the loss or damage of any of your goods. It is very important you have your own contents insurance policy.

ELECTRICITY & TELEPHONE

It is the responsibility of the tenant to have the appropriate connection in their name. If there is a phone line service to the property prior to tenancy, the tenant mustkeep the line connected or pay to have the service reconnected at the end of their tenancy.

Pacific Property Management recommends using the services of 'Direct Connect' for all connections relating to your leased property. Please contact our office for furhter details on this service.

Water accounts (where applicable) will be paid by the owner and an account sent to the tenant for reimbursement.

GARDENS & LAWNS

Where these are included in the premises, the tenant is liable for the maintenance of lawns and gardens. Garden beds should be kept free of weeds & shrubs kept pruned, lawns & edges to be cut.

KEYS

We retain a duplicate key for emergency access. Under special circumstances, and on producing identification, the keys may be borrowed but must be returned within 24 hours.

Please note a fee of $110.00 is charged if a key is required outside of business hours.

It would therefore be advisable for you to make private arrangements regarding the location of a spare key should you inadvertently lock yourself out.

Locks may be changed, after first obtaining permission from the landlord, and on the strict understanding that you supply us with a set of keys.

RENTAL BOND

Your rental bond will be lodged with Rental Bond Board. The bond is held as security against any damage or undue wear & tear. The bond will be refunded after the final inspection of the property, providing the property is left in the same condition as when the Residential Tenancy Agreement started (allowing for fair wear & tear) and there are no monies owing. Please note the bond is not to be used for rent.

TERMINATION OF THE TENANCY AGREEMENT

Your Residential Tenancy Agreement is a legal & binding contract, providing protection for both you and the landlord. The tenancy can be terminated by you in the following ways:

a) If you intend to vacate at the end of your lease agreement you are required to give 14 days written notice prior to the expiry of the fixed term agreement

b) Once the fixed term has expired, you are at liberty to continue to live at the property or to vacate. If you intend to vacate then 21 days written notice must be given prior to the vacate date.

If you are posting the notice, a legal requirement of 4 working days must be allowed for posting and handling.

Note, verbal notice will not be accepted.

BREAKING YOUR LEASE AGREEMENT

If unforseen circumstances arise and you have to vacate prior to the expiration of your lease agreement, please contact your Property Manager immediately to advise or your intended vacate date.

If breaking your lease you will also be required to pay rent up to and including the vacate date plus pay a break lease fee of 6 weeks rent if more than 50% of your lease is remaining or pay a break lease fee of 4 weeks rent if less than 50% of your lease is remaining.

PETS

Only those pets approved by the landlord prior to the commencement of a tenancy are allowed at the property. Approval must be sort for any new pets. At the end of the tenancy the tenant must have the property professionally sprayed for fleas and to provide a copy of this receipt to our office on vacating.

If you have any queries or problems regarding your tenancy, please do not hesitate to call us and we will gladly endeavor to answer your questions.

We hope you enjoy your tenancy with us and that you find your new home satisfactory.

Kind regards,

The Staff and Management at Pacific Property Management

If you need any further information on tenancy advise you can contact the Tenancy Advisory Service at http://www.tenants.org.au/ or phone the service on 1800 777 722