Frequently Asked Questions

Yes, Customer Service can take your order over the phone at 877-757-4980 from 9am to 5:30 pm EST, Monday through Friday. Customer Service is not available on weekends and major holidays.

Can I track my sample order?

Unfortunately, because we ship samples through United States Postal Service, they cannot be tracked.

Where will my order ship from and how long will it take to arrive?

Most orders ship from Calhoun, GA, USA, within one business day of being received.

If I choose expedited shipping, how long does it take?

We ship via UPS, so 3 Day Shipping takes 3 Business Days. 2 Day Shipping takes 2 Business Days. Next Day takes 1 Business Day. These estimates are inclusive of the day you place your order as long as the order is received by 2pm EST.

Example: If you place an order on a Monday morning with Next Day Shipping, the order will leave our warehouse on Monday, and arrive to you on Tuesday.

Your satisfaction is important to us and we realize that there may be circumstances in which you need to return an item. If your return is approved, all returned items must be in original, unflawed condition, unmarked and uncut by the purchaser, and must be received within 30 days of original ship date.

All accessories are not returnable.

All sales items are not returnable.

All fabric sample orders are not returnable.

Unless we are in error, we do not refund shipping costs.

Items returned to us in non-salable condition will be returned to sender, and no refund will be given.

If your order is deemed returnable, you will receive a refund of your order less shipping charges.

To ensure full credit for your returns, please contact Customer Service at cs@shopthethirdfloor.com before returning merchandise.

When do you charge my credit card?

Shopthethirdfloor charges your card at the time the order is placed. Since our items are in stock, they generally ship out within 1-2 business days your credit card is charged.