Quality Assurance Program

EMS will assign a general manager to
the clients account immediately.
During the initial startup period,
the General Manager will report to
the management office daily,
communicate with the property manager
and observe the management logs
for complaints or service requests.

In the event of a complaint, the general manager will
personally visit with the tenant observing the problem and
provide assurance of correction

The general manager will physically communicate the problem
to the night shift, personally overseeing corrective action.
The following day, the general manager reports to the
management office, communicates with the property manager, and
personally visits with the tenant who had logged the complaint
to insure that it is resolved to the tenant's satisfaction.

The general manager will continue the Quality Control
Program daily until such time as a routine is developed that
is satisfactory to the client. The program can then be
adjusted to two times weekly or as elected by the client.