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Resume for Edward Winterberger

PROFILE:
A hard working, flexible professional with a wide variety of valuable skills. Is a team player and works well under pressure with the ability to multi task in a fast paced environment. Always willing to learn new skills and support others with my hard won knowledge.

Reconciled cash register tills, calculated and deposited daily sales, placed and received orders, scheduled breaks within shifts, supervised one to five employees per shift, and trained and coached employees.

Preparing a myriad of different drink recipes to individual specifications in a fast passed environment.

Performed all tasks of a Customer Service Representative including handling incoming and outgoing phone calls and emails regarding a wide variety of customer comments, complaints, and technical issues from fifteen regions nationwide.

Putting the customers needs first by handling their individual needs on an individual basis.

Promoted to Back-up Lead.

Performed all duties of a Team Lead: both the duties of a CSR and resolving escalated customer issues, working with employees to improve performance, and utilizing Excel, Word and Outlook to run reports, calculate statistics, and communicate with all members of the team. Prepared and trained for advancement to the position of Team Lead.

Handled "hot picks" if necessary (Picking the product for the customer and driving it to them personally).