Active Member

hi
has anybody had problems lately with play.com
i ordered resident evil on region 1 over 2 weeks ago and it has not arrived. i have order loads of DVD's from them before and i have not had any probles until now!
please e-mail me if you have had the same problems do they send out replacements and how long does it take to track my original order. please help
WHAT DO I DO i have e-mailed them so do i just wait until they contacted me
from pete[email protected]

Guest

I have been ordering from play.com for ages and only very occassionaly do i have a problem.

They are good (in my experience) at replying to emails. They also have a good tracking system so you can go to the site, go to your account and it will tell you if the DVD has been posted or if there is a problem.

So all you can do is wait til they respond

or cancel your order and go elsewhere if you think it will be quicker.

Active Member

hi thanks everyone for the posts back
the funny thing is i ordered lord of the rings on the same day as ordering resident evil the one that has not arrived and that came 3 days later on the saturday from ordering it on the wednesday.

the only wierd thing is on my account resident evil was saying 'processing' for 2 days until friday, but when it came up as saying posted it had wednesdays date. why would it say processing up to friday, if they have already posted it on the wednesday????
Has anyone else had this. I changed my delivery address a day before ordering the two dvd's from my work address to my home address because being ill off work, but it shouldn't make any difference seeing i got Lord Of The Rings delivered to my home address ok. i know it hasn't been delivered to my work address because the business is owned by my family.

Guest

Originally posted by pete18 the only wierd thing is on my account resident evil was saying 'processing' for 2 days until friday, but when it came up as saying posted it had wednesdays date. why would it say processing up to friday, if they have already posted it on the wednesday????

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Don't worry about that. I get that a lot. Often, I have the DVD in my hands and it still says "processing" for a day or two after. It's just a case of their systems catching up with reality.

Anyway - it looks different now so next time you check you'll get a nice surprise

Active Member

hi Squirrel God
yes i have been into play.com account secetion and it looks a whole lot better it also get the thumbs up from me as well.

If they can't find my dvd will they send a replacement

is vanilla sky and time machine any good i don't want to order any more until resident evil is sorted out, but i may wait for time machine r2 to come out looks like it has loads more special features than r1

black hawk down is also getting 2 disc release on region 2 and on region 1 it only has 1 disc and a trailer with a feature of the film. I thought region 1 was better than 2. But I mostly care whether the film has been cut or not.
cheers
pete

Standard Member

I ordered 3 PC Games for my family, my father and brother also ordered 1 each, and 2 people at work ordered one each (All Games were the same game). All are showing 'POSTED' and NONE have been received after 20 working days. I have asked the uk postal service to investigate the issue and reported the issue to play, who stated I need to wait the '21 days'.

If Play.com are found to have not to have shipped the items then legal action will taken under the distant seller regulations. You have been warmed Play.com stay away.

I am hoping it's just the postal service in the UK ... which should not be used unless you want to guarantee it does not get to it's final destination!

They really need to offer a recorded delivery or courier signed for service!

Banned

I have to say that I have been using Play for several years, and never had an issue up until recently, where I have had to claim for 5 non delivered items over the last few months.

They have been good in replacing or refunding, but waiting 21 days to report is a complete pain, particularly when you've pre-ordered a game or film. I honestly thought I had a thieving postie and actually considered making a complaint to royal mail.

Not a bash at Play as I still use them (order 5/6 items a month), but it still seems a little strange that this is happening to a number of people.

These were both very old threads that have been brought back by new members who have joined the forums very recently. They are the ones complaining about Play and they have not posted about anything else. It would seem that a person has a vendetta against Play and joined the furums under at least two names to have a go at Play. This why the other thread was closed down.

These were both very old threads that have been brought back by new members who have joined the forums very recently. They are the ones complaining about Play and they have not posted about anything else. It would seem that a person has a vendetta against Play and joined the furums under at least two names to have a go at Play. This why the other thread was closed down.

I'd ignore anything from any further "new" members.

Cheers
Bri

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Ah, I see, competitive skullduggery possibly?

Point taken.

(Although I did seek this section out actively due to another no show to see if there were problems.)

(Although I did seek this section out actively due to another no show to see if there were problems.)

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Oh I'm sure they foul up every now and again. They once sent me two of the same DVD instead of the two I ordered. On the other hand I found them very good when I had a problem with a TV boxset. When I got to the last disc in the set I found it was a duplication of the previous disc, even though it was labeled as the last disc. I discovered the problem about three months after I bought the set. Dispite having a policy that you should report any problems within a month they sent me out a new set straight away. No arguements and I didn't have to return the original.