Blended Call Center Performance

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In terms of technology used call centers india is second to none and has successfully launched India's one and only end to end CISCO based IP network call center by the name Vcare Care Call Centers India (P) Ltd, based out of a small suburb in the national capital territory region, This center has all the modern facilities a center must have and is situated in a huge campus spanning more than 11000 sq. ft, employing over 400

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Call centers India focus to deliver more on Christmas and New Year Eve

The routine of customers care service agents will be shortly blessed with the holidays that annually visit from the period of December to January. As the western world is all set to mark their auspicious Christmas, there is a great question mark revolving around the CEOs who are heading the leading BPOs. It is because, more than 60% of the employees would be off their desk and set themselves contented in their own way. Call center servicesare going to be disrupted very badly and some serious solutions need to be overlaid.

Now the question is- What are the most feasible solutions that can help the call centers and their customers? Experts say that there would be no loss for the companies that outsource call center services from a nation that doesn’t follows these occasions as the western world do. May be the prospective BPOs in India, Indonesia, Philippines, China, etc. are the best that delivers customer care services all the time. If the operating bases are geographically diverse, the call centers can easily streamline their hardcore activities with numerous options. But, for the western nations, they cannot stop their employees at any cost. The entire season from the middle of December till the end of January is being celebrated in full swing. In one of the recent post by the US Exports, the local market registered a progress of 16% to combined Rs 787 billion along with revenue of USD 59 billion. If we take this example, we can figure out the importance of the customer care services that would be associated to run the profit graph at any situation. The US market is annually hit by a huge percentage of profit loss that is directly responsible for the holidays. NASSCOM has estimated a growth of revenue growth of 16-18% for the Fiscal Year 2012. Call centers India (CCI) has therefore made a public announcement to deliver their specialized call center services across the geography and will make it live even the world is celebrating their beloved events. The CEO of CCI told a press conference that,” Our service can be hired with the leading industry price and there would be not be any hidden costs for the 24/7 forte.” CCI a Cisco funded call center has a massive capacity to undertake the projects that are copiously related to order taking, answer questions about product details and shipping information, track orders, technical support and many more. We believe, customers can also require some urgent help in the midst of their celebrations.