whitneyland

Software Architect

Customers might say, “I messed up…I’m not very good with
technology”. I believe it’s impossible for them to mess up. It’s our
job as creators to design and build easy, efficient, and satisfying
experiences. People trying in good faith shouldn’t feel bad about
technology, we must evolve and improve.

A different saying is “the customer is always right”, it’s usually not
meant literally, more to convey an ethos. Similarly, we can
believe “the customer is always capable”. If they ever don’t have
a good experience, we can keep iterating and innovating, and find
a way to make our offerings succeed for more and more people.