Pros: nothing in particular some parts are good others not so good. Nothing on the top of my head I can think of.

Cons: The API is often changed without letting us know.

That extras was changed so that each product has its own extra instead of many products can have the same extra. We rent out equipment in about billion tours, imagine if we need to change the picture of lets say the hiking shoes.

Overall: In most part good, the response time of technical support, mainly regarding the API is ridiculous. It's almost never shorter then 4 days and if I don't get an answer in about 10 days then I'm not gonna get answers. I would say about 70% of the queries I send to the support that need technical are not answered.

But I would like to point out that when I get answers from the programmers then the service is always good.

Support team is the best

Sep 26, 2018

Verena W.

Manager

Sports, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

Cons: For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in.

The software is therefore in my opinion too limited to the marketplace.

I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Overall: It really helps us in our internal communication and organization.

It would be great if it would help us in our marketing in the future. We have made contracts in the marketplace but none of them really brings us much business so far.

Pleasure to work with Bokun

Sep 21, 2018

Henk-Jan B.

Owner

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The look & Feel is great and obviously much effort was put into this. The whole system is fairly intuitive and quick to learn. The help documentation is extensive and written well. Should you not find your answer the help team is quick to respond. Fairly easy to set up, the web modules all look good, the dashboard works well in managing your sales and tours in real time. Setting up agents and affiliates also fairly easy to accomplish. Integration with marketplaces such as Viator also quite smooth, all in all, a good experience and would definitely recommend using.

Cons: One small issue, no warning when an agents credit is about to reach its limit but we can live with it :-)

Overall: We are quite satisfied having chosen Bokun. Besides being a well functioning tour booking and management system, it allows you to expand your business easily by assigning agents, affiliates and joining other marketplaces.

Great for bookings, want to see it move to operations

Oct 02, 2018

Georg A.

CEO

Wine and Spirits, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to manage bookings, good feature set around it.

Many sales and suppliers in the system, good sales canal.

Cons: Management of the products can be complicated and often not working correctly.

Would like to see better management around staff, able to assign bookings on guide or driver guides.

The calendar on our web can be slow some times.

Overall: It is OK I worry much with the new owners and what they will do with the pricing of bokun, expecting to move back to our own online booking system if prices rise and just use bokun to book other products with partners.

The people there are great!

Sep 21, 2018

Paulina R.

Office Manager

Consumer Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can do wonderful things with is if you know where to clic and what you are looking for.

Cons: When it is updated, sometimes the Help section is not updated. There are some features that sometimes do not work properly or we would like seeing modified e.i. adding the day (Monday...) into the Activity Calendar rather than just the date itself.

Overall: The customer service is good, sometimes the technical staff is really slow at figuring out things. I find that they have a great corporate culture and I like working with people like that.

Overall: As an accommodation provider, Bokun has really streamlined my booking and payment processes - pretty much all guests are paid in full online upon arrival, saving time and making for a better check in experience.

Bokun Review

Sep 21, 2018

Claudia G.

Company's owner

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: it's very easy to use and manageable. Easy to install, quite easy to understand all the functions

Cons: marketplace: I don't think it's well done. Difficult to keep in touch with the TO which asked to cooperate. So far we signed 3 contracts without any result. I'd be nice if we could talk with them through tha platform.

Overall: quite good

Bokun worked well for me.

Sep 21, 2018

taylor b.

Manager

Maritime, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The best thing about Bokun is the level of support the provide. All of my problems are quickly answered and solved. The booking widgets integrate nicely into my boat charter website.

Cons: Everything is pretty good, integration is fine. I think adding another design option to the widget appearance on websites would be nice.

Overall: My experience with Bokun has been great. It was easy to integrate with Stripe payments, Viator/ Tripadvisor website, and the options for integrating with further websites is there too if needed. Bokun does really excel in customer support, that is the best thing about Bokun, you really have no problems because any confusion you have on the platform is easily solved by their team.

Thanks!

Great value for money

Oct 02, 2018

Gudmann Í.

Owner and tour guide

Recreational Facilities and Services, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and reliable system. The Bókun staff reply our questions fast and solve all problems quickly and accurately with personal service.

Cons: I would like to be able to customize the system to our tours and that is sometime not possible.

Overall: We are using Bókun to keep track of our total number of passengers and nationality.

Bókun at the office

Sep 29, 2018

Markus T.

Teacher

Entertainment, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It works exceptionally well to keep track of bookings, passenger lists etc.

Quite nice to be able to connect with all of our resellers for automatic bookings.

Cons: There are still some bugs to be fixed. The technical team is usually quite fast on fixing them when they pop up.

Overall: Great!

Overall good software

Sep 24, 2018

Victor V.

Booking system admin

Consumer Services, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: -modern and clear interface

-rather easy to understand

-many functions

Cons: -some annoying bugs which aren't fixed

-big changes are made without warning so that for example the API does not work correctly anymore

-the usage for operational tasks are limited

CEO

Sep 28, 2018

Helen Maria B.

CEO

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: user friendly, connects resellers with tour operators, good overview of bookings for guides and office workers, nice data base and well displayed.

Cons: it very rarely closes down, so nobody can book the tour online or we cannot see bookings

Overall: very good

Pretty Good not a lot of features

Oct 02, 2018

Eva P.

Hostel Manager

Hospitality, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is fairly simple to use and a clear layout for the accommodation front desk.

Cons: Not a lot of ability for implementing special features for bookings. Some glitches. Wish there was a payment tab when using myallocator.

Overall: Simple way to deal with bookings.

Great booking system.

Oct 02, 2018

Hans G.

CEO, owner

Leisure, Travel & Tourism, Self-employed

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Best is the ability tobsell others products on your website.

Cons: The learning curve is still a bit steap - once you get the logics its ok, but in the beginning you care very dependent on on-line and chatt support. There sould be an interface with a natural "road" to follow for basic producs, tjat keep the special features of the system in backstage.

Aöso the payment function from payment provider could be more detailed with booking number on the payment receits. Now I have to digg deap to find out from which customers the payment is comming from.

Overall: It made my bokking of services so much easier.

The review

Oct 16, 2018

Bjorn G.

Sales & Marketing manager

Consumer Services, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: How easy it is to connect with other service providers and OTA's.

Cons: Not being able to price each departure separately and not being able to give out allotments to resellers.

Overall: We handle all our bookings and connection to resellers through Bókun.

It is easy in set up the online help is good.

It helps us control our availability well.

Over all pleased though there

Vert good

Oct 02, 2018

Anna Marìa K.

Owner and director

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: East to connect with other businesses, both suppliers and resellers.

Cons: Sometimes a bit confusing to do things, but always easy to get help if you get stuck.

Great product for an even better Value

Sep 29, 2018

Yara P.

General Manager

Hospitality, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I got attracted by the affordability, essential to any business but especially for a starting one. I was not expecting much for the commision involved, but I was pleasantly surprised by how well it integrated with my website and how easy it was to set up, with great tutorials to follow online.

Cons: Initially, it was the block-out of dates which was too time consuming, but it has since been fixed.

Overall: My direct bookings skyrocketed, thank you!

It's an upcoming booking system

Sep 29, 2018

Anna L.

Projekt leader

Marketing and Advertising, Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I's possible to adjust the setting pf almost everyting in the booking process.

Bokun support is very openminded to request from the user. Several of my cases have been handeled by the developers to create an even better solution.

Cons: The user interface has to have a make over. There are so many options of settings sometimes I can not find where to fond it. How ever the support is always helpful and openmimded.

Great software, great people, slow or not efficient problem solving from customer support

Sep 21, 2018

Dynamo E.

Owner

Sports, Self-employed

Review is based on a free trial

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Export booking engine

Easy to do partnerships

Availability management

Cons: Not getting the right support on a acceptable time, lack of training for the new staff, no phone support contact, no way to verify if sellers or suppliers are real, certified/ legal providers, no vídeo training tools.

Overall: Good software, will be a very important tool in the future but as a business i cant Wait days for small pieces of information. Operators take alot of time to answer. That annoys

Using Bokun

Sep 28, 2018

Alexander I.

Managing Director

Leisure, Travel & Tourism, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Bokun has all the features that I require as a tour operator and the added benefit of a dedicated support team. As it is a newer platform the Bokun team have been fantastic in taking onboard feedback and insights so as to improve the product that they provide.

Cons: Initially it was time intensive to set up products on Bokun. The team have worked hard on resolving this and making the process easier and more enjoyable.

Overall: Since signing up with Bokun the team have been helpful and receptive to new ideas and working to improve the product. This makes it more enjoyable as a system to use.

My review for Bokun

Oct 04, 2018

Dayana S.

Product and Sales Assistant

Leisure, Travel & Tourism, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Supplier/customer support staff is very efficient.

Cons: Change of interface very fast. I was getting used to use the old interface and now I am starting to get used to the new one (it may not be actually a con).

Bokun Usage Review

Oct 08, 2018

SARA M.

Operations Manager

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that it is a quick and easy way to connect with different providers and reserve different products. Also I like how easy it is to adjust a reservation or consult something that has already been booked.

Cons: I simply have not used it enough personally to know all of the different functions and possibilities. That is my own fault though.

Overall: I have enjoyed using Bokun and it has made booking much easier for our company. However, in my role in the company I have not had too much experience with it and therefore cannot give incredibly useful feedback, sorry!

Great customer service

Sep 28, 2018

Edwin C.

Ceo

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: They are really responsive and they don't charge a lot comission

Cons: Nothing everything is good I am using this software a year right now

Overall: Low cost

Great customer service

The most complete features

Sep 28, 2018

Vanessa C.

Owner

Leisure, Travel & Tourism, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It has very useful features that had help me grow my bussiness

Cons: You must read all the manual to be able to operate propertly.

I doesn´t have feature of rentals for items like equipment, etc

Overall: Great tool for tourism bussiness companies.

I am very please I choose it. it has lots of features that have help my bussiness open new windows of opportunities.

Well Rounded Software

Oct 01, 2018

Scott H.

Sales and Service

Venture Capital & Private Equity, 201-500 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is a clean system where accounts can be personalised to suit the needs of each user.

Business to Client Rapport is good, following up on issues to try and see if they are resolved with their recent fix, or if it needs more tweaking.

Cons: Does have some network issues, locking out all users from the system from time to time.

Overall: Friendly workforce who are able to help when required. More technical information is relayed to us, and they are definitely focused on making sure this works for the client.

Tips

Sep 28, 2018

Vinny B.

Owner

Entertainment, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: +price

+agency connections

+ accommodation

Cons: Could have a more responsible instructed team. I feel like sometimes the cs doesn't know very well the product since is still in development (understamble) and it takes too much time to solve some problems or doubts we have.

The qr code needs an app for phones where we can scan the customers tickets and it can automatically check the custumer in, avoiding froud. And keep the control of used tickets.

The email session - i have an event product that changes the meeting point location every day of the week. Every Monday a spot and Tuesday another one, etc... I would like to have in the product setting a part to add info in the booking confirmation of the product.

Overall: Overall I like Bókun and look forward for the everyday I improvements to happen.

Best booking engine

Oct 03, 2018

Widyatmika I.

Tour guide and driver

Hospitality, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Staff from bokun are so friendly, I loved it, they used to remind me about their program,

Cons: I'm not sure, I think it is simple to use it

Overall: So far, I loved it but I never had any booking from bokun so I'm not sure about it

We really like bokun, Help improve our business

Sep 28, 2018

Pen S.

Manager

Business Supplies and Equipment, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Bokun help our business increase booking, we like this system.

Cons: What we like the most is help to increase our booking.

Overall: from we start to use bokun we never get problem. we want bokun help us more to make more booking.

Cons: not that logical to put up the products and har to find where to do what. support is great though but it could have an apple -kind of simple logic.

Overall: great with online booking, think this is the best at the moment. also love the connecting options over marketplace, great

Friendly and helpful people

Sep 28, 2018

Arni G.

Owner

Transportation/Trucking/Railroad, Self-employed

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: They usually do their very best to explain and help when I'm in trouble

Cons: Not everybody is as good as the next person to simplify problems

Overall: Very good

good value for money

Sep 21, 2018

Simon D.

co-founder / co-owner

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: value for money

customer help and support

very flexible

broad range of applications

Cons: difficulty to connect to international payment processing suppliers

the booking widget (to embed on websites) is a tiny old fashioned, design wise. More customisability or different design styles would be a plus

Reservation widgets

Sep 21, 2018

Grigore P.

CEO

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is indeed user friendly , whuch is a big plus.

Cons: To be onest we thought that is going to increase oir sellings but it didn't really happened, not very much anyways.

Overall: People working at Bokun were extremely patient and understanding . We walked me through the whole process with professionalism, and we are very grateful abiut it.

The best software

Sep 21, 2018

Mauro M.

Owner

Leisure, Travel & Tourism, Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Bokun has taken our Company to the next level. Easy to use and a very helpful support when you get stucked.

Cons: A lot of functions that one do not need, at least I do not need.

Overall: The very best of bokun is that now costumers can book and pay at the website.

User interface

Oct 12, 2018

Togrul M.

Director

Leisure, Travel & Tourism, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the variety of functions, which help me to bring more details into my products and offer much variation of services.

Cons: In some cases the user interface has some waste of space. Some areas have been improved so far.

Review

Sep 28, 2018

Janine C.

Product Manager

Leisure, Travel & Tourism, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The idea is really great! To bring together seller and supplier. The widgets are brilliant.

Cons: It is not that easy to understand. The menu is not that clear.

We are seller and supplier in one from Iceland / Switzerland. If I am looking for companies from all over the world who want to sell our product, I mostly only can find agencies that want to sell their country.

Overall: It is not that easy to understand. The menu is confusing for me. It should be easier divided.

We are seller and supplier in one from Iceland / Switzerland. If I am looking for companies from all over the world who want to sell our product, I mostly only can find agencies that want to sell their country.

It seems to be a little bit sleepy. Some of the companies dont use it active anymore.

Good Service

Sep 21, 2018

Malith P.

Marketing

Leisure, Travel & Tourism, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is easy to use and like the User Friendliness

Cons: better if they could get more support in the market place to get the agreements negotiated

Overall: So far good, guess they also do some their own SEO project which will be useful for all trade parties

Working with Bokun

Sep 30, 2018

Cheryl C.

Director

Leisure, Travel & Tourism, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: For a non tech person what I liked most was the on hand customer support, talking me through things I did in not understand. To be honest the not understanding wasn't a result of anything over complicated, but because it was new to me.

Cons: I think a way to clone different tours, same hours, same price, same pick up options and so on, just a different itinerary that would have saved a lot of time. API's and re-sellers, the process doesn't seem as easy as it should or could be.

Overall: Manging our costs has been the biggest benefit. The onboarding and customer support was excellent.

can be better

Sep 29, 2018

taki h.

manager

Leisure, Travel & Tourism, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to make a reservation from lots of suppliers in one system.And clear to know the net price.

Cons: Payment way.It would be much better to have online option to fill in different credit card in each booking.

Payment through Bokun should be available

Oct 02, 2018

Boret R.

Sales Manager

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great software which market plac is available for buyers and sellers. This is first experience for us.

Cons: We are looking for chance of received payment through Bokun

Overall: Not much benefit we gain from Bokun now.

Not able to adopte yet

Oct 02, 2018

Luís L.

Managing Director

Entertainment, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The integration with Viator was quite easy. The support team did it for us

Cons: It was imposible to define rates according with our prices policy. That´s why we are not using it yet. We are waiting that this feature is developed and integrate in this software.

For me is something that I was not expecting. I´m sure that our business is not the only one that has this kind of prices policy.

Amazing Software

Oct 02, 2018

Paulo M.

Managing Director

Leisure, Travel & Tourism, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's very complete and professional software.

Cons: I found very confuse for me the price catalogs because when you make a mistake it's impossible to erase the items you don't need.

Overall: UNTIL NOW IT HAS BEEN OK, IT WOULD BEEN GREAT IF WE HAD SOME BOOKINGS, BUT LET'S GIVE THE PLATTFORM SOME TIME TO PRODUCE...

Bokun is the platform to manage your travel tours business

Oct 01, 2018

Paula P.

Marketing & PR

Leisure, Travel & Tourism, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The functionality and the marketplace. It's great to be able to collaborate with other agencies and get revenue.

Cons: It's quite complicated to use and takes a while to get used to all the functionalities available.

Overall: Great customer service and overall a wonderful platform.

Very functional

Oct 15, 2018

Jon T.

Owner

Transportation/Trucking/Railroad, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and work with other companies

Cons: User interface could be improved..........

Overall: Good experience and very good customers service

More integrations

Oct 02, 2018

Sam S.

owner

Leisure, Travel & Tourism, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The price& integrations & support.

If you could get more integrations, Musement, Airbnb experiences, that would be amazing.

Cons: There's often a great many steps to complete a task. This is mitigated by the support, but things like changing pricing require pricing lists, and so many things to be changed. The complexity may be useful one day, but starting out things are simple.

Overall: Really fantastic support.

So far a disappointment

Sep 28, 2018

Matti V.

Owner

Leisure, Travel & Tourism, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

5
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The customer service is very good indeed.

Cons: - Not very intuitive

- Way too much stuff on the Bokun platform. Too many menus. It's cluttered.

- False promises made by sales people. The products I set up are not transferred automatically to OTA's, I have to build the products again. Ok, the inventory may be transferred, that's good.

- "Re-sellers will sell your products". Hasn't happened. My guess is that setting up the APIs or widgets or what ever is too much of a hassle. Actually, this was proven when I started testing the process with a re-seller.

Overall: Disappointment

Simply The Best Channel Manager

Oct 02, 2018

Enrico C.

Operations Manager

Recreational Facilities and Services, 1-10 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use, really comprehensive, the best customer service ever

Cons: Nothing yet, it's really well thought through

Great

Oct 02, 2018

Wouter d.

MD

Leisure, Travel & Tourism, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: All the options, and the conection with Tripadvisor.

Cons: The complexity, it's a lot of steps to get it arranged and set to sell on your own website, compared to for example rezgo.

Overall: Great

So many features it's overwhelming!

Sep 21, 2018

Susu G.

Owner

Leisure, Travel & Tourism, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to combine your offers with others.

Cons: I am a small business and would like to improve volume but not too much. It was a bit hard to find a balance with this system.

I am still starting

Sep 28, 2018

Mario M.

CEO

Leisure, Travel & Tourism, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: online bookings.

Cons: The design of the tour widgets. I don't like how looks like in my website.

Overall: I am waiting have time to use more Bokun, but until now is being a good experience.