311 Frequently Asked Questions...

Yes. Actually, about 1/3 of the calls placed to 311 are now made using a cellular phone. If for some reason you cannot get through on your cell phone, you may call 312.744.5000.

Do I have to give my name when I call 311?

You may remain anonymous when you call 311. However, the City departments responsible for delivering the service(s) you are requesting may wish to contact you for follow up or to clarify an aspect of your request, so you may wish to leave your name and a daytime phone number. Your contact information will only be shared with the City department working on your request.

Does every service request have a tracking number?

Yes. When you request a service, simply ask the operator to give you the number so you can track the progress of your request.

What are the most requested City services in Chicago?

Street Light Out

Garbage Cart Black Maintenance/Replacement

Rodent Baiting/Rat Complaint

Tree Trim

Graffiti Removal

Pothole in Street

Abandoned Vehicle Complaint

Tree Debris

Alley Light Out

Sanitation Code Violation

What are the most requested non-emergency Police Reports in Chicago?

Theft

Motor Vehicle Theft

Lost Property

Telephone Threats

Burglary (Garage)

Deceptive Practice

Harassment by Telephone

Assault

What if it is taking too long to get my service?

City departments respond to service requests in the order in which they come in, for the most part. They try to deliver the services in a reasonable length of time, depending on conditions (such as weather emergencies). You can call 311 and ask the operator to check on the status of your request using the 10-digit service request number assigned to your request (e.g., SR#18-12345678) or by using your address. You can also check status online. Remember if you sign up for an account and opt-in to email or text updates, we can also provide you with status updates as work is completed.

When should I call 311 vs. 911?

You can call 311 to find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting. Also calling 311 allows you easy access to non-emergency police services, from filing police reports to talking to police personnel in your district. You should call 311 if the incident that you are reporting has occurred and the offender is gone from the scene. You should call 911 if the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter (e.g., burglary in progress, incident involving injuries, quieting loud neighbors, etc.).