Unified Communications: A journey, not a distination.

"In talking about unified communications, I often explain to business evaluators that unified communications is a journey, not a destination," writes Aspect executive vice president of worldwide sales Mike Sheridan on TMCnet.

"Having now worked with quite a number of other businesses on their own journeys, it seems appropriate to look at the experience they have gone through as they progress from strategy and planning to deployment and post implementation ROI analysis," Sheridan writes.

Sheridan then goes on to outline the different paths followed by three very different companies.