If you're overseas...

If your phone doesn’t ring at all and you keep receiving voicemail messages: It’s likely that you have an 'Unconditional' diversion active. You will need to cancel the unconditional diversion to ensure you have a chance to answer the call.

If instead of being diverted to voicemail or another number, you hear a recording advising that they can SMS their number to you: It means that Missed Calls Service is active. To remove the Missed Calls Service, dial 159 from your mobile and follow the prompts.

If your call diverts to a message of 'this number is not listed'. It means that your phone is diverting to voicemail, however your voicemail is not active. To activate voicemail call 1509 from your mobile.

If your phone diverts to a disconnected tone: Try cancelling and re-activating your diversions, as the number it is diverting to may be incorrect.

If the above quick codes do not work on your mobile: Check your Manufacturer’s Guide for advice on how to set diversions from your handset.

If, after trying the above, you continue to experience difficulty changing the length of your ring time - please contact us.