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Can't scan on a Bizhub c353 !! Please help.

A used Bizhub c353 has been rolled into the office, and no one knows how to get the machine to scan. I'm thinking this is a driver issue, but regardless of which driver i download, there is no options for scanning. It seems as though scanniing functionality has been disabled, is this possible?!? I have the administrator password, and the documentation that was downloadble was no help either. Any help will be greatly appreciated.

Hi IT Squirrel, it all depends on how you want to scan. Do you want to scan to E-Mail or SMB? Drivers have no bearing unless you need to scan back to an application in which case you may need the Twain driver.

Hey Nikil.kp , i not seeing a scan tab, i've logged into the web based utility, but i still don't see a scan tab. I am logged in as administrtor, but that just buys me the maintainence tab. Is there a particular version of firmware on the c353 that will give me that functionality? I'm really at a loss here, and i'm not sure how to get this resolved. Any help you can offer in this matter, will be greatly appreciated. da squirrel.

Hey Nikil.kp , i not seeing a scan tab, i've logged into the web based utility, but i still don't see a scan tab. I am logged in as administrtor, but that just buys me the maintainence tab. Is there a particular version of firmware on the c353 that will give me that functionality? I'm really at a loss here, and i'm not sure how to get this resolved. Any help you can offer in this matter, will be greatly appreciated. da squirrel.

From there, select "system 2", then select "hdd" and set the enable. You will need to fully power off the machine from this point. Do not use the "worlds most useless power switch" on the control panel, use the main power switch found behind the front door, lower left.

If it is installed (enabled), you should also be able to gain access to even basic scanning one touches. The scan button (hard key) on the control panel will bring you to that area.

There is no scan tab in the web interface. The web interface only allows you to add one touch programming for scanning. It is called "store address". See attached.

As for scanning to email, smb, ftp or box, refer to the user manuals linked above on how to configure.

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I think a few of you are confusing this with an older model. You will indeed never see a Scan tab. You will however see a "Store Address" tab. This is where you would set up the addresses for scanning.

If you are looking for the setup options for scanning, these are typically found under admin mode from the web based setup.

Hey guys, thank you very much for all your help in this matter, i have just one more question; Is the Email settings page under Network, the only place i will need to specify Username and password for the c353 to login to a MS Exhange server via webmail? It turns out that scan-to-email is the only function that is needed here. Thanks again to all who replied to my post. da squirrel