Please list all countries you visit when you make an order. We will arrange a device based on countries you visit.

OTHERS RENTAL

Rental

(RM/day)

Deposit Required

Power Bank

RM4

RM80

INSURANCE

The insurance RM12/day not cover power bank and phone (for Japan only). These insurance price guarantees if part of pocket Wi-Fi damaged or lost. If not choose the insurance you will need to pay this following price below:

With Insurance

Body

AC Adapter

USB Cable

Bag Case

Yes

RM0

RM0

RM0

RM0

No

RM600

RM50

RM25

RM25

PENALTY

If phone (for Japan only) or power bank damaged or lost, you will need to pay this following price below:

Power Bank

RM200

DEPOSIT

Starting from the end of December 2015, We have started to remove deposit from our payments. So there will be no deposits will be charged with the order that has been made

COURIER

For Courier, we will impose a fee of RM30 in Peninsular Malaysia and RM10 in Klang Valley. We do not provide shipping to East Malaysia.

DATA USAGE LIMIT

Under Fair Usage Policy, data usage limit applies on pocket wifi rentals, and NO additional charge will be levied for overage data usage but it will became slow or not be able to use. Only for rental in Malaysia will have additional charge for overage data usage.

FAIR USAGE POLICY

Fair Usage Policy (FUP) is the telecommunication industry attempt to keep internet traffic at reasonable levels to protect fairness to all users. The policy was designed to avoid severe and unparallel downloading/uploading. Service providers (i.e. mobile network operators) have the right to terminate, suspend and/or restrict one’s data usage and speed at anytime without prior notice. As a fair user, all customers of VISONDATA MALAYSIA must refrain from all heavy downloading/uploading activities, such as but not limited to: video streaming, movie downloading, online gaming, video calls, etc. VISONDATA MALAYSIA will not be responsible for any consequence resulting from such actions, and customer will be responsible for all fees that maybe implied by service provider.

LATE FEES

If the rental pocket wifi device and accessories are not returned before 18:00 on scheduled device return date as specified in the contract, a late penalty equivalent to "rental day rate x 1.5 times" will be charged per each late day.

CANCELLATION POLICY

Customer should inform the company immediately for any cancellation of the contact. Once the product has been shipped, no adjustments or cancellation to the contract will be considered.

After full payment of the deposit is made, if the contract is cancelled within 14 days before the departure date, the Company will impose a charge of 30% of the rental charges for administrative fees, the balance of 70% will be refunded to the customer. If cancellation is given within 7 days from the departure date, the company will impose a fee of 50% of the rental charges as administrative fees, the balance of 50% will refunded to the customer.