Solutions

Since going live in 2014 Hillingdon Hospitals NHS Foundation Trust have sent over 300,000 letters electronically through Docman Hub.

The Docman Hub project within The Hillingdon Hospitals NHS Foundation Trust was part of the CQUIN target to remove the use of post and NHS mail to send documents. The Hillingdon Hospitals NHS Foundation Trust now sends a variety of documents electronically, from 41 specialities, which include discharge summaries, A&E attendance letters, specialist services letters and maternity letters.

“Our initial business case was based around the cost savings associated with removing the need to send paper. The manual process was inefficient and not in line with QIPP principles to drive forward quality improvements. Reliance on external post created additional pressure on turnaround times and information was not received by GPs in a timely manner. This could have a significant impact on patient care provided in the community which is reliant on this information. Docman has significantly improved information sharing between the Trust and primary care.”

The Hillingdon Hospitals NHS Foundation Trust have reported a number of benefits through using Docman Hub. “Information is now sent securely to GP Practices in real time with a full audit trail which provides patients with a positive experience as information is no longer lost or misplaced. In addition, Docman Hub has allowed us to ensure clinical correspondence reaches GPs within 5 days so The Hillingdon Hospitals NHS Foundation Trust avoids any fines.”

About us

Docman is the leading supplier of advanced Electronic Document Management, workflow and transfer software for Primary, Secondary and Social Healthcare organisations.

Our technology is responsible for maintaining detailed records and documents for over 40,000,000 patients and managing over 3,000,000 items of patient correspondence weekly.

Every day thousands of letters are sent to GP Practices electronically from secondary care providers using Docman Hub. Practices utilise Docman to process these letters around their organisation and manage them efficiently.

Docman

We pride ourselves on our one click philosophy and intuitive software platforms which help healthcare professionals to save valuable time.

Over 120 NHS Trusts use Docman Hub to send millions of letters to primary care electronically. Over 6,000 GP Practices use Docman GP, a centrally funded solution to enable you to capture, organise, workflow, track and transfer healthcare documents.

The referral process is complex. Docman makes it simple by providing organisations with an electronic solution to transfer, process, track, workflow and report on every referral.