Troubleshooting

Configure SMTP for outbound emails

Follow these steps:

Log in to the application as an administrator.

Select the Admin tab in the top navigation menu.

Select the Configuration -> Mail menu item.

Enter details for the SMTP server to be used for outbound email. For example, to configure a Gmail account, you could use the settings below. Replace USERNAME and PASSWORD with your Gmail account username and password respectively.

Host - smtp.gmail.com

Port - 465

Authentication? - Yes

SMTP Username - USERNAME@gmail.com

SMTP Password - PASSWORD

From - the sender email address (optional)

Click “Save” to save your changes.

To configure the application to use other third-party SMTP services for outgoing email, such as SendGrid, refer to the FAQ.

NOTE: If you are using Gmail as the outbound email server and have experienced issues trying to send emails correctly, check the Gmail SMTP troubleshooting page to learn the causes of these issues and how to solve them.