Customer Support Engineer

Descripción del puesto de trabajo

- Responsible for the technical parts of the processes for the implementation of customer success.- Coach and advice customers during the implementation of technical solutions.- Develop, prepare, and nurture customers for advocacy.- Be a crucial part of a customer experience across all channels and interactions- Advocate customer needs/issues cross-departmentally.- Lead CS’ relationship with IT and Product departments, especially by setting the CS Departments priorities and helping define customer needs to be communicated to IT and Product. .- Supervise product quality and suitability to customers’ needs during design/ implementation and give final OK before launching to pro.