Add the option to include SLA severities within the subject line of IssueTrak generated e-mails so that responders who access IssueTrak via phone can more easily prioritize their work and are more quickly aware of large outages.

Currently, the Adjusted Time Open field accounts for non-business hours using the system wide clock (only one setting allowed). If you allowed Adjusted Time Open to be calculated based on time open (not paused) during hours for that ticket's SLA Terms, this would allow us to calculate that field for our various Clients' Service Level Terms.