Free UK mainland delivery on all orders

We offer delivery of all in-stock items to UK mainland addresses within 3-5 working days. Free delivery is applied to orders over £300 and orders below £300 have a small shipping and handling fee applied. The maximum shipping fee for orders under £300 is £25 and the lowest you will pay is £2.99 for orders under £300.

How delivery works

Our products vary in size from small parts and accessories to large appliances. On that basis, we have to tweak our delivery method based on your order. Depending on the size of the items you buy, they could be delivered by Royal Mail, DPD or a pallet delivery service.

Within a day or two of placing your order, you will receive a dispatch email confirming that your order will soon be leaving us on its way to you. Your dispatch email will contain details about the delivery method(s) we’ll be using for your order and, where appropriate, information on how to track your order or confirm with us a precise delivery day.

Typical delivery of wood-burning stoves and other appliances

All wood-burning stoves are delivered by pallet within 3-5 days of your order being placed (subject to stock availability). We understand that it is important to have a clear idea of when to expect the delivery so that you can make arrangements to receive your new appliance.

You will receive information on how to confirm your delivery date by email once the order has been dispatched. Unfortunately, due to the nature of these deliveries, it is impossible to give a precise delivery date earlier than this.

Please keep in mind that pallet delivery is available to the kerbside only. Drivers are unable to carry items into the property, across uneven terrain or up steps, so please make provisions to move the appliance or pallet to your preferred storage location on the day of delivery.

Offshore and island deliveries

Unfortunately, we are unable to deliver to postcodes beginning with BT or to any address in Ireland. For orders that are to other offshore or outlying UK addresses, please contact us by email or phone via the details below to check delivery costs.

Out-of-stock orders

Are you interested in an item that is currently out-of-stock? Please contact us by email or phone via the details below for an estimate of how soon the item would be delivered to you.

Any delivery questions?

If you’ve got questions relating to the information above or any other queries about delivery, feel free to call us on 0121 271 0221 or email sales@gr8fires.co.uk.

Cancellation/Returns

where goods have already been dispatched to you, email sales@gr8fires.co.uk and return the goods to us in accordance with clause 2 below.

2. You can return goods you have ordered from us for any reason at any time within 14 working days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you unless they are delivered damaged, faulty or not as described.

3. A full refund of the amount paid will be given as soon as possible after an order is cancelled.

4. The rights to return the goods to us as referred to in clause 2 will not apply in the following circumstances: -

to any products that we have made or customised specifically for you

The provisions of clause 4. does not affect your statutory rights. If you fail to take reasonable care of the goods before they are returned to us, and your actions result in damage or deterioration, we may charge for the reduction in value.

Finance Options

Spread the cost with our simple finance deals including 0% APR

With our easy finance deals you could get this product now, then spread payments over 1 year for 1 YEAR INTEREST FREE at 0% APR.

Your new stove is a long-term investment that will save money and keep your home warm for years to come.

That’s why we feel it’s important that you don’t sell yourself short at this stage. Remember, your stove will be taking price of place in your property, so it makes sense to get the one you really want.

Sometimes life doesn’t wait until you’ve had the chance to save. So, rather than settling for a stove you can afford to pay for up front, why not spread the cost and start saving on your energy bills straightaway?

Terms and conditions apply. *

How does it work?

Finance is available on any basket purchase over £350 with just a 10% deposit and receive 1 YEAR INTEREST FREE at 0% APR.

Alternatively you can choose to pay the balance over a longer term of 2 or 3 years** – whatever makes most sense for you.

Get more information on how it works or just give us a call on 0121 271 0231 for a chat to see if you qualify for a great finance deal.

Why buy with finance?

• Spread the cost over 1, 2 or 3 years

• Get 0% APR when spreading the cost over 1 year

• From £11.69. per month e.g The Mazona Crete 5kW paid over a three-year period***

*GR8 fires is acting as a credit broker and offers finance products from Omni Capital Retail Finance Limited. Authorised and regulated by the Financial Conduct Authority Licence: and a member of the Finance and Leasing Association. For more information, please visithttp://www.omnicapitalretailfinance.co.uk

I bought this fire after reading reviews online, gr8fires were the best price I could find online.

The fàn on the fire is, I would describe, as very loud and intrusive, pulse away from the heat the fan produces what I can omlybdescribe as a cool breeze, very disappointed but must admit it does look good when the lights are off and I have my 29 quid fan heater on.
I couldn't fault the service from gr8fires though

Bought from gr8 fires who were the cheapest on the net. Did wonder if it had been priced wrong.
Came in about week so not the quickest but I didn't opt for express delivery either.
The fire effect is ok and makes the room feel a bit more cozy. The fan could do with being a bit quieter but you can live with it. The heating is effective but it's a dry heat as are all fan heaters so sustained use can leave you feeling thirsty.
It's easy to wall mount and it has a long power lead which is black so it's obvious when clipped to white skirting board. White would help conceal it a bit more. It sits quite proud on the wall so I plan to inset it at some point
The decorative surround is easy to reverse too.

The Bizet fire looks really great inset in the surround.
My only little disappointment , I was told (not by G 8 fires) that the
remote control lowers the flame , say for the summer months, it doesn't
it's just to switch if on and off. doreen Parkinson

Very happy with our new fire, looks great on or off. Unfortunately it had a dint in the bottom so had to return , it which was no problem at all and we were sent another fire within a few days great service.

Arrived one day late because the delivery vehicle broke down.
Pleased with the product apart from the fact that the black enamel surround has a small chip in it. Checked the box and there was no damage to the cardboard box so it must have been packed it that condition.
Price is fair.

Very nice fire and looks good but there does seem to be a clicking noise, however not noticeable when there is background noise. A fantastic service from Gr8 Fires, first one was damaged in transit, collected following day and replacement delivered the nwxt day.

I am very pleased with my purchase of the Bizet Electric Fire which is very attractive and is a prominent feature in my living room. When lit the flames look like the real thing . The team at Gr8fires were helpful with my initial inquiries about the product and at also replacing the original delivery which was slightly damaged.

The fire arrived promptly and in good order.
We fitted it ourselves and it works perfectly.
Provides good instant heat effectively, having a thermostat is much more efficient, as the fan cuts in and out saving money.
For a "pretend" fire it looks good and we are very pleased with our choice.

Really pleased with the fire - it is now installed and running and looks exactly like your promotional pictures! Fire was delivered earlier than promised - I had phoned and asked for the Monday when I knew someone would be in but it was delivered on previous Friday when no-one in and it was left outside on a rear patio and exposed to the elements. Fortunately it was found . When I checked emails it said parcel had been signed for - it wasn't! The box was rather battered but after checking there had fortunately been no damage to contents.

Judging by the state of the box it had obviously received a heavy blow. Luckily the only damage sustained came to light when we tried to fix the silver grey plastic surround. The steel support brackets had to be straightened which we were able to do ourselves. Very pleased with the fire - it looks great.

Bought this fire as an extra heat source the lounge radiators. Does what it says on the tin. Wall hung with a reversible frame, black or white. 1KW or 2KW settings with the addition of a thermostatic control. When you think the room is hot enough just roll the wheel back till the thermostat cuts the heat off. Don't know how many degrees the room has to drop before it comes on but seems to work really well. The flame effect and wood look alike fire proper is quite effective and it's a moulding so no tricky arranging to achieve a decent aesthetic also the bulbs are a standard so easy to find replacements. The hot air is blown out from the front grill below the glass so all the heat doesn't go straight up to the ceiling. Budget price so a little noisy but a good fire all the same.

gr8fires were helpful and easy to deal with. The wall fire arrived on time as promised and was easy to install. We are very pleased with the 'real' fire effect and the warmth that the fire gives to the room. We are very happy t endorse your product and service. Angus and Jan Edmonds

The quality of the fire is very good as one would expect from a company like Dimplex. The opitflame effect is very realistic and the fire is extremely quiet. A joy to sit with just the flame effect on, gives a warm glow without the heat. Has made our lounge very cosy for this dark and dismal evenings.
The service was very good from Gr8. Oerdered at the weekend and would have been delivered on the Wednesday if we had been in. However courier, Parcelforce, delivered following day. Overall well pleased.

Very good service. This is a really great fire and looks fantastic on the wall. The black gloss surround was damaged but in our case this didn't matter as we wanted to reverse it and have the white gloss instead. I do highly recommend this fire and GR8Fires, but do check the condition of the surround when you unpack.

Gr8 Fires Reply: Also take care when removing the fire from the box as it is tempting to lift the fire by its delicate frame which may also result in damage

Price

Quality

Delivery

Review by Sue162 /
(Posted on 14/10/2013)

Superb service yet again, item was delivered on time and as described. Thank you for a good service

Price

Quality

Delivery

Review by steve Restall /
(Posted on 19/02/2013)

Excellent service. Unfortunately when the fire arrived the black gloss surround was damaged. Upon telephoning the sales desk I was reassured that this would be taken care of. The courier arrived the following morning to take the fire for return and a replacement (in perfect presentation & working order) arrived shortly after. Great to look at and the thermastatic control is brilliant (it cuts off when room reaches the desired temp). Altogether very pleased with the product and service provided.