Departments

Uline is a business-to-business distributor of shipping supplies, industrial and packaging materials. The primary marketing channel for the company is the product catalog, bolstered by a direct sales force and full e-commerce site.

Uline employees work together as a team to support the daily functions of the company, whether they fill customer orders, man the phone lines, negotiate with vendors, expand the product line or manage the finances.

Administrative

The administrative staff performs office duties for senior executives and supports all departments. Administrative assistants are the backbone of every department.

Customer Service

Customer service representatives function as the company’s direct line to the customer. Representatives are trained to give our customers one-stop shopping by handling orders, questions and concerns without transferring them. Representatives place orders and respond to customer questions 24-hours a day, via the phone, fax, email, chat and website.

Finance

The Finance Department encompasses all financial operations of the company, including accounts payable/receivable, customer credit analysis and collection, tax return preparation, analysis and preparation of financial reporting, payroll processing and cash management. This large department takes care of everything from processing vendor invoices to setting year-to-year financial goals. The Finance Department is broken into four sub-departments: Accounting, International Accounting, Credit and Collections, and Financial Analysis.

Accounting/International Accounting:

Produces month-end financial reports.

Maintains, audits and reconciles the books and records of the company.

Prepares tax returns and ensures company compliance with all government regulations.

Processes payroll.

Processes all accounts payable invoices.

Credit and Collections:

Develops and approves appropriate credit lines for customers.

Calls customers on past-due invoices.

Applies payment from customers to invoices.

Minimizes the company’s exposure to losses from bad debt write-offs and fraud.

Inside Sales / Quotes

The Uline Quote Department is a responsive, specialized team that responds quickly to customer requests for quotes on any of our more than 30,000 products. With their main focus on service, they also locate, source and sell products not part of Uline's current product line.

The Inside Sales / Quotes Department:

Handles quoting process from beginning to end including pricing, verifying inventory, creating model numbers, placing orders with vendors and processing orders for customers.

Works directly with customers to develop solutions for their business needs.

Works with speed and accuracy.

Builds partnerships with vendors and customers to ensure customer satisfaction.

Provides customer feedback, new product ideas and trends to the Merchandising department.

Maintains current knowledge of marketplace trends and offerings of our major competitors.

Internet

Manages and maintains the Uline ecommerce web sites. The Internet Department works closely with the Creative and Merchandising departments.

The Internet Department:

Oversees all facets of marketing and development for the Internet.

Coordinates on-line and off-line sales promotions.

Generates and maintains web content.

Analyzes web site metrics.

Works with creative on all web designs and advertisements.

Maintains and leverages the publishing content management system for multichannel publishing.

Researches, recommends, and tests new internet and publishing technologies.

Specifies and facilitates web site enhancements.

Analyzes customer feedback.

Maintains internal keyword databases and reports.

Merchandising

The Merchandising Department finds and selects the product for the catalog. They are responsible for vendor contracts, specifying product information, and approving creative layouts. Merchandising works closely with all other departments including Marketing, Creative, Purchasing, Sales and Customer Service.

The Merchandising Department:

Develops merchandising strategies.

Researches new products.

Directs new and existing product development.

Manages vendor relationships.

Researches and analyzes competitors.

Tracks market trends and pricing.

Maintains product management and quality assurance.

Purchasing

The Purchasing Department is responsible for managing inventory levels to achieve the company’s goal of no backorders. Purchasing sets and reviews inventory levels at all of Uline’s various distribution centers and maintains inventory accuracy.

The Purchasing Department:

Reviews inventory levels at the distribution centers.

Orders inventory to replenish product stock.

Places purchase orders and maintains good vendor relations.

Performs cycle count on a daily basis.

Investigates inventory discrepancies.

Returns damaged or unacceptable quality goods.

Sales

The sales team actively markets Uline products to businesses. Each member of the team is responsible for a certain territory, where they bring in new customers and enhance existing customer accounts to ensure satisfaction. Account Representatives spend the majority of their time traveling off-site to businesses, talking directly with the customer.

The Sales Team:

Works directly with customers to ensure commitments are met.

Provides phone, mail and Internet support to clients.

Provides customer feedback and new product ideas to the Merchandising Department.

Maintains current knowledge of the marketplace, trends and offerings of major competitors.

Warehouse

Each Uline location is dominated by its warehouse, with each branch holding all 30,000 products in stock. All aspects of the distribution business—shipping, receiving, returns, transfers and restock—are centered within the warehouse.

Culture

Uline offers a challenging fast-paced environment for people who have a passion for what they do and provides them with the tools they need for success. At Uline, customer service is number one, from top-level executives to the warehouse and shipping departments. We are focused on providing our customers the highest quality service, the best products and the best selection they will find anywhere!

Uline offers:

Competitive compensation and excellent benefits packages.

A comprehensive orientation process.

A positive, well-balanced work environment.

Excellent employee communication through our intranet site and newsletter.

Diversity

Uline seeks bright, energetic people from a variety of backgrounds to contribute their unique perspectives and help us fully understand and meet our customers' needs.

Sponsored Social Events

Internships

Summer Intern Program

At Uline, we don’t think of interns just as temporary summer help—we value them as integral team players working toward our ultimate goal: delivering quality products and services. Whether interning with merchandising or purchasing, customer service or distribution, we offer interns the opportunity to make veritable contributions to Uline.

Responsibilities

Interns are matched to a Uline department that complements their interests and career goals. Students are welcomed from a variety of educational backgrounds, including distribution, communications, information technology, business studies, graphic design, finance, journalism, accounting and marketing.

Our interns meet professionals on all levels and work side by side with management and staff on projects. To help interns gauge their success, each one receives a mid-term evaluation with direct feedback from a manager. The internship program offers an environment for interns to apply their academic knowledge to real world experience and may lead to future career opportunities at Uline.

Internships last a minimum of 12 weeks, usually from May until August.