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PCMSI: Answering the call. A leader in the answering services industry

Check out our article in the MBA Business Magazine focusing on SBDC’s women in leadership.

Professional Communications Messaging Service, Inc. (PCMSI) is a
leader in the telephone answering service industry. Utilizing state-of-the-art computer systems and highly trained and courteous live operators, PCMSI is here to answer the call. The company’s professional and personalized answering and messaging services are custom designed to fit customers’ needs, goals and budget. PCMSI works diligently to gain, build and maintain long-term partnerships.

Established and headquartered in Erie, PA, PCMSI has grown to offer
a full spectrum of customized answering, messaging and professional communication services. From online appointment scheduling, order taking and emergency dispatching to lead capture, employee call-off lines, event registration and much more, PCMSI’s technology-based communications hub will keep you connected at all times. Clear and concise messages will be relayed through a variety of delivery platforms customized for each individual or business.

For nearly a decade, PCMSI has thrived under the leadership of Debra Uht despite the sluggish U.S. economy. “There were challenging times for the company that forced us to look at our operations from top to bottom, and we did.”

“PCMSI made a significant investment in its infrastructure including an upgraded computer system and new operator stations. We introduced new services to better service our customers, and we made changes that enabled us to become more competitive on a national and international level. Other notable changes include a new website, improved hiring practices, updated personnel policies and training procedures and secure messaging,” continues Uht. “While technology is ever evolving, one thing that will never change is our commitment to provide personalized and custom service while meeting our customers’ needs and exceeding their expectations.”

All of the highly skilled and competent telephone answering service
operators are based at the call center located in Erie; however, a substantial portion of PCMSI’s customers come from across the United States. Industries served include health care/medical, service professions, small business, real estate, government, schools and manufacturing. To be in compliance with today’s privacy laws and for handling sensitive personal and private information, PCMSI is bonded and HIPAA trained and certified. Further, PCMSI is very proud of its BBB AAA rating.

PCMSI is a woman-owned and operated business

PCMSI is a woman-owned and operated business with more than 75 employees including operators and an experienced management and sales team. Many employees have been with PCMSI more than 20 years. PCMSI offers a generous benefit package that includes a paid training program, health insurance, matching 401(k) and paid vacation. Uht is proud to employ several of her own family members including her daughters Lauren and Christine. Lauren oversees the hiring and training of new employees and assists in the answering service whenever needed, and Christine works during college breaks. Uht’s brother, David Zatkiewicz, joined Team PCMSI over a year ago to lead the IT Department.

Uht is grateful to have their support along with encouragement and
guidance from her husband, Raymond Spurgeon. She also credits her
faith for guiding her through the ups and downs of life while making her the woman she is today. “We need strong women not only as mothers, wives and friends but also as community leaders, decision makers and business owners,” Uht says. “I believe women in business bring an intuition, a focus and a level of empathy that enables us to lead and succeed.”