Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

A man felt that he would have been able to better manage his anxiety if he had been given more information about the magnetic resonance imaging scan he was about to have. He complained to the Québec Ombudsman.

A woman applied for advance payments of the tax credit for childcare expenses. A few weeks later, she had to pay daycare but she had not yet gotten an answer from Revenu Québec. She complained to the Québec Ombudsman.

A student wanted the income of her mother with whom she had very little contact to be disregarded in calculating her financial assistance. Her request was denied and she complained to the Québec Ombudsman.