Anyone who has an interest in ‘Total Customer Service’ and organisation performance improvement will find The 4 Dimensions of Total Customer Service valuable and enjoyable. ‘Vision to Action’, ‘Sub System Synergy’ , ‘Hilltops’ ,’ERUDITE Leadership,’ ’Futuristic Thinking’ , ‘Competitive Integrity ‘ and ‘Triple E’ touch point management all contribute to Customer Service and are some of the innovative concepts included in the book.