Solutions

Renewals Management

You’ve invested in your marketing team to generate leads, you’ve trained an A+ sales force to get that big win, contracts are executed and installations complete. Now what? Many times renewal management is the proverbial hot-potato; does sales or operations own it? It is easy to see why – data is abundant but not uniform, non-dedicated resources own the renewal process, and inadequate processes lead to oversight.

TSP’s Renewals Management Program delivers fully customized solutions per individual client processes. A dedicated renewal and audit team follows detailed and thorough processes specifically built around each client’s terms. Specialists learn, adapt and integrate into each client’s business resulting in a comprehensive renewal solution.

You worked hard to obtain those customers

Now make sure you retain them and amplify your recurring revenue efficiently and wisely.

It’s 68% more expensive to acquire $1 from a new customer than it is to upsell current customers

70-95% of revenue comes from upsells and renewals – only 5-30% come from the initial sales

It’s 140% more expensive to acquire new customers than to renew current ones’ purchases

Service Highlights

We strive to understand a client’s solutions and IT environment to assist both the customer and service teams.