Q.We understand
that Adaptive Access is located in Houston, Texas. We
live in another state and need our home remodeled for accessibility, can
you help?

A. Although we ship our products
nationwide, our construction and remodeling service is limited to the
Houston, Texas area. We're not aware of any other contractors
specializing in wheelchair accessibility construction except those listed
on our Resources page.

Q. I live in Houston, Texas and
need a wheelchair ramp, grab bars installed, doors widened and other accessible
home modifications, how do we start?

A. We're happy to help and can meet with
you to make your home a better place to live. Our consultations and proposals
are free! Please Contact Us to arrange an appointment.

Q. We need grab bars
installed. Do you do small jobs?

A. Yes, we can help you no matter how large
or small the job is!

Q. Can Adaptive Access
tell me the regulations of the ADA and Texas Accessiblity Standards ?

A. No, we have no legal authority.
As a service to our readers we can only give our interpretation of the
laws and help guide you in the right direction. Check out our Guidelines
page for more information.

Q. Can Adaptive Access
make our business compliant with the ADA?

A.Yes, we can. In fact
we're able to save our clients money because we're so familiar with the
Texas Accessibility Standards and ADA.

A.Yes, we use PayPal
to process our online payments, an account-based system that lets you
securely send and receive payments online,
learn more.

Q. Do you ship
to a PO Box or outside the US?

A. No, sorry, we can not ship to a PO Box or outside the United
States.

Q. What method of
payments do you accept?

A. We accept all major credit cards (VISA,
MasterCard, American Express and Discover) as well as money orders and
business or personal checks. If paying by money order, we will ship your
order when your money order is received. If paying by check, we will ship
your order after we receive your check and it has cleared with our bank,
usually 5 business days.

Q. What's the shipping
charge for your products?

A. Shipping charges are calculated when
you place an order, based on the weight, size and destination. Orders
are shipped via UPS Ground or USPS unless you specify otherwise.

Q. What about shipping
how long will it take?

A. Orders are processed within 24 hours.
Orders placed on a weekend or holiday will be processed the next business
day. Most products are shipped from manufacturing within 2 business days. We'll let you know when you place your
order.

Q. What's your return
policy?

A. Adaptive Access wants to make your online
experience as secure and easy as possible. We want you to be assured you
are getting the best products available. Return of undamaged merchandise
will be accepted for 30 days from the date of delivery. It is necessary
to contact us prior to the return of any merchandise.
All authorized returns must be shipped Freight Prepaid. Shipping charges
are not refundable. Returns not due to warranty claims, may be subject
to a 30% ($10.00 minimum) restocking and handling charge. Custom fabricated
items cannot be returned. If you have any questions or concern over our
return policy then please contact us.

Q. What's your guarantee?

A. We guarantee every product to be of
superior quality and design. Our goal is to provide you with outstanding,
top-quality products, and only work with manufacturers who have the strictest
quality controls. Our 100% guarantee ensures that every item you purchase
meets your high standards or you can return it for a replacement or refund.
If you have any questions or concern over our guarantee policy then please
contact us.

Q. What about sales
tax, do I have to pay any?

A. There is no sales tax required unless
you are located in Texas (8.25%)

Q. I have a few questions
before placing my order, how can I get answers?

A. Please Contact
Us by phone or e-mail. We will be happy to answer your questions.