For five straight years, I spent an inordinate amount of time staring at the screen of an iPhone. I'm not alone in that, but I am usually quick to buy new models and even quicker to download new operating system updates. Perhaps I'm a little too quick, because earlier this year, my enthusiasm got the best of me. »9/30/14 3:30pm 9/30/14 3:30pm

What, if anything, would you stand in line for all night? Front row tickets to your favorite band? A cameo on your favorite show? A spot for your child in that better school? »10/18/13 11:00am 10/18/13 11:00am

An Apple employee is never supposed to point when giving directions in their store. For example, when asked where the iPhone cases are sold, a specialist should either gesture with an open hand or, preferably, walk the customer to the proper location. »9/26/13 11:30am 9/26/13 11:30am

The Apple Store is a hectic place in China, so hectic that if you try to go in for a repair without an appointment, you can expect to wait all day. No big deal. This is what the black market for Genius Bar appointments is for. »7/29/13 10:12am 7/29/13 10:12am

There must be an enormous amount of iPhone-related idiocy showing up at the Genius Bar because now before Apple will allow you to make a reservation, the company prompts you to kindly reset your phone. Which, people, why have you not been doing this already? »11/12/12 11:38am 11/12/12 11:38am

If you bring your broken black iPhone 4 to the Apple Store, you might get a fresh iPhone 4S as your replacement phone. What?! Yep, because of supply constraints, many Apple Stores don't have any black iPhone 4 units (16GB/32GB) in stock so they have been instructed by Apple to give customers an iPhone 4S instead. »5/07/12 9:34am 5/07/12 9:34am

What happens when you're in China and your MacBook Air knockoff breaks down? You bring it to the Genius Bar of an Apple Store, of course. And what'll they do? They'll fix it out of the kindness of their hearts. »7/28/11 8:52pm 7/28/11 8:52pm

My notebook is toast. It's basically being completely rebuilt. I dropped it off at the Genius Bar a week ago. I wanna know where it's at, so I called Apple to find out. I didn't get very far. »10/08/10 8:00pm 10/08/10 8:00pm

According to MacRumors, Apple is looking to make some minor changes to their Genius Bar. The focus will be on an active queue management, employee multitasking, and performing more overnight repairs. Basically, non-Genius Bar staff will now help walk-in Genius Bar customers, Genius folks will now juggle multiple… »7/14/10 1:15pm 7/14/10 1:15pm

The owner of this bedazzled iPhone is Stockton, CA resident Maria Avila. When she got her handset back from an iOS4 upgrade at her local Apple Store, she found it chock full of a complete stranger's personal data. Curious! »7/01/10 6:40pm 7/01/10 6:40pm

Basically all of Apple's support servers will be offline this weekend, so "customer support will be limited to basic troubleshooting," according to an internal memo. So avoid all forms of Apple tech support, from Apple Stores to Authorized Service Providers. »5/14/10 11:44am 5/14/10 11:44am

Here's a Genius Bar horror story for you: Justin Barry, an apparently disgruntled seventeen year old, walked into a Staten Island Apple Store and typed this message on one of the display machines. He's now facing seven years in prison. »1/15/10 5:40pm 1/15/10 5:40pm