- Appreciate the need to manage their own behaviour before they can influence others’ behaviour- Understand the strengths and weaknesses of the various communications media available- Manage their internal and external customers and stakeholders- Explain how to deal with the difficult situations they may encounter in the office

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour- Understand the strengths and weaknesses of the various communications media available- Appreciate how to manage, motivate and develop their team members- Manage their internal and external customers and stakeholders- Explain how to deal with the difficult situations they may encounter in the office

- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings- Follow the standard processes for calling, managing and preparing the output of meetings- Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues- Their bosses- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour- Understand the strengths and weaknesses of the various communications media available- Manage their internal and external customers and stakeholders

As the globalization of industries and marketplaces bring a mix of the diverse cultures of the world, it is more important than ever for managers and small business owners to understand enhance their communication skills.

In this digital age it is essential, no matter what industry your work in, to know how to effectively convey and receive messages in person as well as via phone, email and social media. messages in person as well as via phone, email and social media.

This course is design with following Objectives

- Communication is the exchange of information and ideas, whether written or verbal.- Understand communication and the communication process- List and overcome the filters/barriers.

And Below Training Benefits to Participants.

- Enhanced Personal & Professional image.- Mastering International Protocol & personal diplomacy.- Proficiency and competence in various forms of corporate and diplomatic communication.- Increased self-confidence in official, formal and informal contacts.- Sharpened professional communication skills.- Increased confidence in public relations.- Perfected understanding of formal and informal dress, including evening attire.- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.

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