Editor's Analysis

OverviewThe Comfort Suites Knoxville is a smoke-free property located just off Interstate 40 and Interstate 75, and 20 minutes by car from McGhee Tyson Airport (TYS).

Guest rooms feature in-room air conditioning, a large flat screen TV, a coffeemaker, a refrigerator, free local calls, a work desk and an iron and ironing board. Accommodations with a sleeper sofa, a hot tub and connecting rooms are available. Guest rooms offer free Wi-Fi.

This hotel has a business center, meeting space, fitness center, indoor heated pool and laundry facilities. Free parking is available on site.

Hot breakfast is served every morning, and for guests leaving early (in the two hours prior to breakfast being served), breakfast can be taken out, bagged up. There is also a Cracker Barrel restaurant a 2-minute drive away.

Shopping at Turkey Creek is a 15-minute drive away, while downtown Knoxville and the University of Tennessee are a 25-minute drive away. Dollywood is a 1-hour drive away, Neyland Stadium and Thompson-Boling Arena are a 20-minute drive away, and the Great Smoky Mountains National Park is a 1-hour and 20-minute drive away.

This hotel is ADA compliant. This hotel does not accept pets. (All distance and travel time estimates: Google Maps)

The GoodMost guests were pleased with the service they got from the staff. They described them as being attentive, polite, friendly and accommodating.

Many guests were pleased with the cleanliness of the rooms.

Guests tended to be pleased with the spaciousness of the guest rooms, saying they were roomy and comfortable.

Many guests appreciated this property's location off of both Interstate 75 and Interstate 40. They found it convenient to locate and also for visiting the surrounding area.

Overall, most guests found the hotel a good value for the price point. Many guests said they would visit the Comfort Suites Knoxville again if they were in the area.

The Bad
A few guests noted that the Internet connection was slower than they would have liked.

A few guests who use wheelchairs had issues. For example, a couple of reviewers mentioned that the angle of the mirror in their bathroom was at an angle that made it difficult for someone in a chair to use. Another reviewer mentioned that the entrance to their guest room required an amount of pressure that would be difficult for a person in a chair to exert to open it.

A few quests noted that what was mentioned as a suite was a large room with a folding divider. Some guests took issue with this difference.