tag:blogger.com,1999:blog-24415034.post449808574043358235..comments2016-12-09T11:55:14.577-05:00Comments on The Velo ORANGE Blog: On International ShippingVelo Orangehttp://www.blogger.com/profile/02835615331417822722noreply@blogger.comBlogger18125tag:blogger.com,1999:blog-24415034.post-76082527458154563542016-06-28T21:49:16.855-04:002016-06-28T21:49:16.855-04:00I live in Ottawa. I ordered a pair (pair?) of han...I live in Ottawa. I ordered a pair (pair?) of handlebars and selected the &quot;International Shipping&quot; option, in other words, USPS. That cost $16. The handlebars arrived 9 calendar days later and there was no brokerage fee when I picked them up at the post office. No complaints!Marcusnoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-79710612293051918812012-05-24T08:40:12.171-04:002012-05-24T08:40:12.171-04:00Hi i live in Australia and have received two order...Hi i live in Australia and have received two orders from you guys in roughly 7 days. That is record time to me- and i chose the cheap as chips option each time. I only wish now i had have ordered more in each order- as i keep finding things you stock that i like so much- cheers. AmeAmehttp://www.blogger.com/profile/08290130857978738767noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-71877351077160218892012-03-30T01:15:46.396-04:002012-03-30T01:15:46.396-04:00Shipping to Canada is more difficult than it shoul...Shipping to Canada is more difficult than it should be. Is there anyway shipping to Canada can be more affordable? Too bad you did not open a west coast distribution centre in Vancouver. It would have been awesome. My husband and I recently ordered a bunch of stuff, but he was impatient so had it sent the fastest fedex way which cost a fortune and then we had to pay taxes on top. Fedex doesn&#39;t work very well in rural areas either and had to leave cheques taped to the door and then have the shipment sitting outside alone all day. He regretted being impatient, but we used to choose the cheapest method and sometimes it would take months for items to arrive as it would sit in customs forever. So one one hand the fast courier rate gets the item through dreaded customs, but you pay! We also have been waiting for certain items to be back in stock, which arrive and suddenly go out of stock again.<br />While Vancouver has plenty of VO dealers, they carry very little product and seem to moan about doing orders and complain about the cost. And this is with a canadian distributer! It would be nice for at least one shop in any given city to have a proper velo orange section.<br />I guess it&#39;s just a bit annoying because we are the same continent, not very far away and are supposed to have some sort of free trade.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-76063983451450993562012-03-28T18:09:37.230-04:002012-03-28T18:09:37.230-04:00The most practical thing you could do for us custo...The most practical thing you could do for us customers here in Germany would be to stuff a UK retailer (preferably small personal and reactive) with all you got plus service. It is so much easier to order inside the European Community, not having to deal with customs etc. I really like your stuff, but it is always a drag to line up in the customs office for an hour or so .....Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-61532786678130167792012-03-24T15:33:42.433-04:002012-03-24T15:33:42.433-04:00@ Calvin - I&#39;m in Canada too, and eventually f...@ Calvin - I&#39;m in Canada too, and eventually figured out that if I do my own brokerage I can save a substantial amount of dosh. It does require some extra time and effort though.Orlandonoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-66318537279533847022012-03-23T15:37:43.138-04:002012-03-23T15:37:43.138-04:00Alex - Probably a combination of size of operation...Alex - Probably a combination of size of operations, and the fact the Royal Post provides such affordable competition*, and in the case of Rapha in any event, the cost of shipping is more than made up with their margins.<br /><br />*Assuming of course the Royal Post does not have some quantity limits. I have only ever bought from SJS and Royce in the UK, which may not be the biggest international shippers.Matthew Jnoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-45963411201909418352012-03-23T11:17:00.391-04:002012-03-23T11:17:00.391-04:00To John Hurley: don&#39;t be fooled by USPS forcin...To John Hurley: don&#39;t be fooled by USPS forcing you into the GXG service. We process our international postage labels through Endicia, so we frequently double check acceptable box sizes through them. In our experience, Endicia seems to know what USPS allows better than USPS does. <br /><br />The 79&quot; limit, defined as length plus girth, as shown on the USPS web site for some countries is questionable. It is a point of much derision in our office. We routinely ship rim boxes, for example, (27 x 27 x 7, or 95&quot;) to countries that USPS says are limited to 79&quot;. Our smaller frames can also go postal to these countries, with box sizes that calculate to 102-105&quot;. <br /><br />To Calvin: I am aware that there are means with Fedex by which we can quote shipping as all inclusive, especially to Canada. At this stage, however, given our staff size, it is a bit much for us (meaning &quot;me&quot;) to handle, though we may opt to do it in the future. As well, Endicia has been considering a service that allows for this, though they don&#39;t seem to be near launching it yet.<br /><br />AnnetteVeloOrangehttp://www.blogger.com/profile/06814029344407654254noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-10195602622870682362012-03-23T05:56:27.433-04:002012-03-23T05:56:27.433-04:00I&#39;m waiting on a bag, a pair of hubs, a stem a...I&#39;m waiting on a bag, a pair of hubs, a stem and a bunch of other items right now! I didn&#39;t mind the system at all for getting international system. In fact I rather liked the human touch on top of an automated system.Jimhttp://www.blogger.com/profile/00186247109812164962noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-69963302113834795852012-03-23T02:26:53.988-04:002012-03-23T02:26:53.988-04:00Another reason to buy more if shopping internation...Another reason to buy more if shopping internationally is the customs fees. When an order is imported, you normally pay the sales tax as a percentage of the value but also a flat handling fee for processing this and collecting your money. Since this is a flat fee, it does not increase as the value of the order increases, and so makes less of an affect on the price of larger orders.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-63700560764330725062012-03-22T20:11:49.285-04:002012-03-22T20:11:49.285-04:00John - that was Matthew J that said the price diff...John - that was Matthew J that said the price difference is was due to postage subsidies. I would just like to point out that Evans and Rapha (who both offer free international delivery) use <b>DHL</b> not <b>The Royal Mail</b> so I don&#39;t think that is the reason. Maybe VO should have a chat to DHL? But then again perhaps it&#39;s just the size of the operation, have a look at this video to see how big Chain Reaction are... http://www.chainreactioncycles.com/Help.aspx?HelpTopicID=112#packageAlexhttp://www.blogger.com/profile/09471459111784080212noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-12498965365382293382012-03-22T18:41:43.283-04:002012-03-22T18:41:43.283-04:00Right you are, bubba: I see now the pack in the ex...Right you are, bubba: I see now the pack in the example was bought for $250, which was the price AFTER markdown, and yes, it doesn&#39;t matter.<br /><br />Alex said the high cost of international postage is due to lack of public subsidy of US Postal Service, vs UK Royal Post, but there must be more to it than this. <br /><br />You can send a package up to 108&quot; girth+length at fairly reasonable Express Mail rates to a number of countries including the UK and Japan. But if you want to go to Australia, New Zealand, Thailand, etc., that same box is suddenly too large. The only choice offered is Global Express International which is three-day limousine service and terribly expensive. <br /><br />I&#39;ve sent small packages all over the world using USPS First Class International, so they don&#39;t mind going, and going cheap. I&#39;ve sent bigger boxes to Japan and Europe using Express Mail. The problem must be the destination country setting limits on the box size.John Hurleyhttp://www.blogger.com/profile/06366240442477357687noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-86820119585300192092012-03-22T15:40:27.315-04:002012-03-22T15:40:27.315-04:00Great news. I&#39;ve ordered from you a number of ...Great news. I&#39;ve ordered from you a number of times for shipment to New Zealand. What I appreciate with you is that you are willing to quote a freight price unlike some of your competitors who have a fixed minimum price for international freight. I was once quoted $50 to ship a tiny part, supposedly because it &quot;had to be tracked&quot;.Danhttp://www.blogger.com/profile/15168316697154897115noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-66091268638213150242012-03-22T13:59:48.541-04:002012-03-22T13:59:48.541-04:00John Hurley-
I think the theoretical backpack was...John Hurley-<br /><br />I think the theoretical backpack was $375 full price. 1/3 off took $125 off the price, down to $250. Not that it matters at all....bubbahttp://www.blogger.com/profile/17200546574600759584noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-10041898400647286562012-03-22T11:39:04.838-04:002012-03-22T11:39:04.838-04:00Alex -
In my experience buying from UK suppliers...Alex - <br /><br />In my experience buying from UK suppliers, shipping was via the Royal Post, not a private service. For the time being anyway, the Royal Post remains an affordable option because the UK subsidizes its operations.<br /><br />The United States political climate is not only hostile toward subsidizing the U.S. Postal Service, it actually imposes requirements on the service that make it difficult to compete on price domestically let alone internationally.<br /><br />As a result, small U.S. exporters can only use private for profit services that do not allow them to offer discounted shipping their UK counterparts can.Matthew Jnoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-60299704076460266782012-03-22T09:07:52.284-04:002012-03-22T09:07:52.284-04:00Wouldn&#39;t $125 would be half off of $250? A th...Wouldn&#39;t $125 would be half off of $250? A third off would be $83.33. I&#39;m interested in the Fedex/UPS option for international, because I&#39;ve always found them impossibly expensive for shipping a pair of rims to Australia. USPS is too expensive as well, all due to the size of the box, and what I can only imagine is a limitation imposed by the Postal Service of the destination country. Japan, for example follows the 108-in rule, whereas Australia follows the 79-inch rule.John Hurleyhttp://www.blogger.com/profile/06366240442477357687noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-27801884528940364142012-03-21T18:54:44.810-04:002012-03-21T18:54:44.810-04:00I am a long time, happy, VO customer, but............I am a long time, happy, VO customer, but..........<br />you only see one side of international shipping. on my last order (Feb 2012) I paid you $30 for shipping and had to cough up another $30 at the door for brokerage, tax, etc.<br />From time to time I have to deal with another american bicycle retailer that ships to me (in Canada) using UPS International. The charge at the time of order is close to the same as FedEx but as this retailer says &quot;The price you see at checkout is the price you will pay, with nothing due at delivery!&quot; the 14 orders I have done with them in the last 5 years has proven this out. <br />A $100 order for a chainring and some grips cost $15 to ship. suspension forks plus tires and bars was $33.<br /> <br />In my experience the premium service from UPS, FedEX, etc is significantly cheaper than their budget service.Calvinnoreply@blogger.comtag:blogger.com,1999:blog-24415034.post-76129343349999091702012-03-21T17:30:16.661-04:002012-03-21T17:30:16.661-04:00An interesting post. I live in New Zealand and fre...An interesting post. I live in New Zealand and frequently buy bicycle parts online. Why? Because some parts are hard to find and they are all very expensive here. But I mostly patronise shops in the UK like Evans and Chain Reaction because they cater so much better to international clients - you can select the prices to display in your currency, and they both offer <b>free international delivery</b> if you spend over a certain amount. But US suppliers either don&#39;t offer international delivery at all or charge a lot for it. I appreciate that VO do, do it, but I wonder how UK companies manage to provide it cheaper?Alexhttp://www.blogger.com/profile/09471459111784080212noreply@blogger.comtag:blogger.com,1999:blog-24415034.post-8341517137274225242012-03-21T17:14:42.891-04:002012-03-21T17:14:42.891-04:00I would like to order more things at a time, livin...I would like to order more things at a time, living in Canada, but often you are out of stock on several of the things I wish to purchase.<br /><br />So I&#39;m forced to either wait for long periods, and hope that you get all the items I want in stock so I can place an order, or I have to buy things individually.<br /><br />Also, I&#39;m often competing with other customers for those items once they are back in stock, and so if I wait too long, they&#39;ll be sold out again.<br /><br />Sorry for the rant. I really love your business and products, but it&#39;s frustrating dealing with a small business in another country sometimes.<br /><br />Keep up the good work.Corey S.noreply@blogger.com