Over the years, as a leader, you have implemented the bell-curve approach to performance management. When you started as a first time manager, you hated doing the year end ritual- because you were forced to bucket a given quota in the top bracket, and some in...

Souma Chatterjee (Souma) was the Scrum Master in a project to develop the next generation of a product called ProClaims which supported her organization’s operation as a Third Party Administrator (TPA) in the medical insurance industry. TPAs process claims on...

Say, a car dealer wants to enhance their customer’s service experience. Car dealer would like their customers to book service appointments through their mobile using an app. Car dealer believes that this would be better than the existing manual mode or phone...