Our Company

Our Mission

Monir is dedicated to providing our clients with the best field instrumentation monitoring in the business. By focusing on quality of service, we differentiate ourselves from our competition. We strive to be the industry leader by providing our clients with the soundest information possible. We are dedicated to providing a safe, enjoyable work environment for our employees, emphasize a balanced family-work environment and compensate our employees and shareholders for their commitment and hard work.

As a monitoring company it is important for us to develop and follow standardized procedures for all aspects of our operations. Our Quality Management System (QMS) provides the foundation for the development, standardization and improvement of our processes.

Our QMS requires each of our employees to have a personal development plan that identifies their roles, responsibilities, training needs and personal interests. Resources and training are provided allowing our employees to develop, personally and professionally, while meeting our safety, performance and quality goals.

In order to meet our goals, we develop strategy and set measurable objectives. We recognize the key to our success is to have commitment from our employees by involving them in setting of strategy, tracking of goals and measuring objectives. The process allows us to work towards continual improvement by measuring and optimizing our performance.

Our QMS ensures Monir is providing high quality, reliable service to our clients with the goal of meeting or exceeding their expectations.

We are committed to a QMS that encourages and supports:

A Positive Working Environment

By emphasizing safety, utilizing personal development plans and creating a flexible, friendly working atmosphere.

A Culture of Customer Service

By soliciting constant communication and feedback to allow us to proactively adapt our services to our clients’ needs.

Continual improvement

By setting measurable and challenging goals that are closely measured and analyzed to ensure they are progressively achieved.

By exploring new ways to operate and innovating existing technologies, we ensure our competitiveness in the marketplace.

Standards of Excellence

By developing and optimizing our operations to achieve high standards of excellence in everything we do.

Core Values

What is important to remember along the way?

To be people oriented, allowing for a life and work balance, while being compassionate to people’s needs;

To be proactive and responsive to our clients’ and communities’ needs;

To strive to be industry leaders, recognized for being knowledgeable, innovative, accurate, precise and setting the standard for our industry;

To conduct our business in an ethical, friendly, and optimistic manner.

Safety Policy

Monir Precision Monitoring Inc. is committed to providing and maintaining a working environment that ensures the health and safety of our employees and subcontractors. Our goal is to prevent accidents and illness by making sure that health and safety considerations are at the heart of everything we do.

Our programs and commitment to health and safety demonstrate that we continue to be good corporate citizens working towards an accident free workplace. Accidents are not part of our business and are never an acceptable risk. Monir places the health and safety of all employees and subcontractors first and foremost.

The health and safety program is an integral part of our Quality Management System and as such will undergo an annual review. Any changes or revisions will follow our document control procedure ensuring communication to all parties.

Success in health and safety will require the commitment, dedication, participation and cooperation of all employees and subcontractors. Specific guidelines and policies have been developed, in compliance with the Occupational Health and Safety Act and relevant Regulations, to assist every employee in making the right choice when it comes to decisions regarding health and safety issues and your personal safety. You are encouraged to identify opportunities for the continual improvement of our health and safety program.

Health and safety violations, by an employee or subcontractor, will be viewed as a major breach of our company policy and will be grounds for immediate disciplinary action up to and including discharge.

The Internal Responsibility System means that all workplace parties must work together to ensure that health and safety compliance is a primary focus for everyone. Our company never, under any circumstances, expects employees to work in an unsafe or unhealthy manner at any time.

In the event that you should sustain an injury, Monir will make every reasonable effort to provide suitable return to work opportunities for every employee who is unable to perform his or her regular duties following a work-related injury or illness.

Remember the following every working day:

WORKING SAFE IS WORKING SMART

Accessibility Policy

OVERVIEW

The goal of the Accessibility for Ontarians with Disabilities Act is to make Ontario accessible to people with disabilities. The Accessibility Standards for Customer Service have been created to ensure that goods and services are accessible to all Ontarians and that persons with disabilities are treated with respect, dignity and equality.

RELATED POLICY STATEMENT

Monir Precision Monitoring Inc. is committed to excellence in serving all customers including people with disabilities and in keeping with its values and fundamental principles, shall make every practical effort to ensure that its policies, procedures and practices adhere to the guiding principles established in the Accessibility Standards for Customer Service.

A) Assistive devices:

Monir Precision Monitoring Inc. recognizes that some customers with disabilities use assistive devices in order to access or benefit from our services. Monir will use its best efforts to accommodate all assistive devices of customers.

B) Communication:

Monir Precision Monitoring Inc. is committed to communicating with people with disabilities in ways that take into consideration their disability. Communications with individuals can be via e-mail, telephone or in person depending on the individual need. As technology continues to change and improve, we commit to investigating the best solutions for our customers.

C) Service animals:

Monir Precision Monitoring Inc. welcomes individuals with disabilities and their service animals. Service animals are allowed in the parts of our premises that are open to the public, as well as the office areas if the need arises.

D) Support persons:

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them. The support person will not be charged fees when accompanying a person with a disability to a Monir program or event.

E) Notice of temporary disruption:

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (i.e. renovation of the accessible washroom) Monir Precision Monitoring Inc. will notify customers promptly of such disruptions by email, telephone or face to face communication. A notice will also be posted (if applicable), and will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

F) Training for staff:

Monir Precision Monitoring Inc. provides training to all employees who have dealings with our customers. This training will be provided to new employees during their orientation session.

This training includes information on:

An overview of the current Accessibility for Ontarians with Disabilities Act and the requirements of the customer service standard.

Monir's Accessibility for Ontarians with Disabilities (AODA) Customer Service Plan.

How to interact and communicate with people with various types of disabilities.

How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

What to do if a person with a disability is having difficulty accessing Monir's services.

G) Feedback process:

Customers who wish to provide feedback on the way Monir provides services to people with disabilities can email, call, or contact us in person. All feedback will be directed to our Controller. Customers can expect to hear back within 3 business days.

H) Modifications to this or other policies:

Any policy of Monir Precision Monitoring Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

I) Notice of availability:

Monir Precision Monitoring Inc. will notify the public that our plan is available by posting it on our website.