Crozscore:

Crozscore:

Software Description:

ChurnZero is a real-time Customer Success Platform that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product to increase product adoption, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

ChurnZero Features:

Data: Understand how your customers are using your products and services in real-time.

Analytics: Access in-depth insights about your accounts and their product usage, as well as engagement with accounts.

Software Description:

Snapsolv is a next-generation customer service software for enterprises to build engaging interactions with Chat and Messaging over numerous digital channels. By applying AI, NLP and Analytics, Snapsolv helps boost customer experience with Chat, Helpdocs, and Virtual Assistance while improving agent productivity and collaboration.

Software Description:

Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.

It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.

This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.

Features:

API

Call Tracking

Lead Scoring

Forecasting

Net Promoter Score

Dashboard

External Integrations

Notifications

Google Apps Integration

Customer Management

Marketing Automation

Multi-User

Contact Management

Data Visualization

Email Integration

Data Export

Data Import

Features:

API

Multi-User

Dashboard

Chat

Lead Management

Customer Management

Features:

SAP Integration

Analytics

Forecasting

Scheduling

Data Import

External Integrations

API

Data Visualization

Data Export

Dashboard

Customer Management

Notifications

Summary:

No key features associated with this application.

Summary:

No key features associated with this application.

Summary:

Engagement Analytics

Customer Health Score Cards

Rules-Based Alerts

Task & Call-to-Action Management

Commenting, Notes & @Mentions

Automate Scenario Workflows

360 Degree Customer Profiles

Role-Specific Live Dashboards

Triggered Lifecycle Rules

Sort, Filter and Export Data

FAQs:

What is this service generally used for?

ChurnZero is used to fight customer churn.

Who are the main user groups of this service?

The main user groups of ChurnZero are Customer Success and Account Management teams at SaaS subscription businesses.