Why All Hospitality Management Professionals & Businesses are Vulnerable… In the realm of hospitality, customer satisfaction and fidelity are vital and technology can either nourish or damage that relationship. It’s probably one of the most vulnerable industries for tech fiascoes for three main reasons: Technology is everywhere: Practically every step of the hospitality guest cycle, from booking to check-out is either digitized or automated The data is confidential: Hospitality companies

Interview with Tony Chisholm, Area General Manager South Vietnam & GM Pullman Saigon Centre for AccorHotels, who is currently finishing Glion’s MBA in Hospitality online. Tony Chisolm was no stranger to hospitality innovation and strategy. During the ten years since he first became a GM for AccorHotels, Tony had overseen the opening of two hotels in Asia. But he wanted to take on even bigger challenges—so when he got

We are pleased to announce that Glion Institute of Higher Education is partnering with a leading online publisher and events organizer, International Hospitality Media (IHM) and guest feedback and online reputation management specialist GuestRevu to launch a set of awards that will be presented at an awards ceremony held at the 2017 Boutique and Lifestyle Hotel Summit in London on May 22/23. This event is usually attended by more than 250 key

Glion alumna Marina Franolic is an excellent example of how one person can truly make difference in the global hospitality industry. After graduating from Glion in 2002, Marina abandoned the idea of a career hospitality and launched her career in real-estate investment and development. Years later, she returned to the hospitality industry, but not to work in the many hotels that had sprung up around Croatia. She chose a riskier path