Customer Care

Customer Care

Customer Care Introduction

We believe customer care is a crucial element of business success. Every contact your customers have with your business is an opportunity for you to improve your reputation with them and increase the likelihood of further sales.

Based on a complete study of our clients’ work environment, our Customer Care department is designed to handle customers’ concerns. The department answers questions, attempts to resolve complaints and alerts customers about important information pertaining to services.

Led by specially trained dedicated customer service representatives, this department is highly motivated in serving the excellence.

What Customer Services Means to us!

To us, customer service means that a customer’s needs are fulfilled by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met.

Why Is Customer Service Important?

Customer service is very important to customers as it adds value to the services and goods the customers get and therefore he/she feels that he/she has added value to their money. This will also create a good public image, increase sales, create customer loyalty and satisfy customers.

Our Vision Statement

“To be the premier tracking company providing world-class services”

Our Mission Statement

“To delight our customers through the expertise of empowered enthusiastic employees using the latest technologies”

Our Quality

Our services conform to and exceed our clients' and end users' requirements and expectations first time, on time and every time. Our Business objectives and indicators are monitored and developed to sustain and improve fleet management and vehicle tracking systems; these objectives serve the best interest and achieve full satisfaction of our clients, and customers. We are dedicated to par excellence customer service. We are committed to the continual improvement of customer care.

Wings of Customer care

Customer Services

At customer services, we are highly motivated to answer your quires and entertain your concerns.

Value Added Sale

At Megatech our approach is to provide innovative solutions to customers along with vehicle tracking. Our research and development team has developed a value added bundle which allows the customer to utilize vehicle tracking other than just for vehicle security. For more details click here.

Retention

We believe our customers are our most vital asset. Without them, we would not and could not exist in business. Hence we have developed a strategy especially for those customers whose Insurance policy is expired. contact us

Not Responding Vehicles:

NR (Not responding) vehicles are a silent fungus is Tracking Industry. At Megatech, Customer care we keep a very vigilant eye on those vehicles. If vehicle is not responding for more than 24 hours, our representatives call the concerns and get updates. Letters are also sent to the users to keep them updated regarding the issue.

Complaint Management:

We see complaints from different aspect, for us complaints are opportunities to improve ourselves and make progress. At customer care we have designated representatives handling and solving customers’ complaints. (click here to register complaint)