Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time.

LHR

ORD

Mediocre 2.0

Nothing really. I will never book from Kayak ever

Everything

CLT

ILM

Mediocre 3.0

Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time.

Over charged for bags paid $326.00 for one extra bag
I call Airline in Dubai they said you have been over charged

DXB

DUR

Excellent 10.0

Very good

MAA

DXB

Okay 4.0

luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage.
at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels
unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it
so many hours wasted, not to mention the anxiety and frustratioon
How are you going to reimburse all this ????

AKL

DXB

Excellent 8.0

Consistently good service from emirates crew

Too much meat in the dining options
Boarding was slow

BOM

DXB

Excellent 10.0

The ground crew at the Bombay airport was excellent. Specifically, Saurabh, Sharmilee etc. WE really appreciate their wholehearted support for an issue that came up at the airport.
Keep up the good work of ground /check in group at Emirates in Bombay.

The crew on the ground could be more friendly and could improve their communication.
Improvement needed on the food.

GBE

ADD

Good 6.3

Crew

Airport facilities at Adis Ababa

LOS

ADD

Good 6.3

I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space.

Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations.

IAD

ADD

Okay 5.6

Seats are delapidated and food is ok!

Crew were very good

ADD

JNB

Mediocre 2.0

The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative

Legroom is poor but unlike the Newark-Athens leg, I was able to get an aisle seat that allowed me to stretch a bit.
Choice of English language movies is poor.
Depending on the price I would still prefer the Delta non stop flight from US to Greece because of the movie choices and ease of use of remote control.

DXB

BOM

Excellent 10.0

Flights on time /comfy seats and crew

One particular airhostess was little rude ..too much wait time in Dubai

luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage.
at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels
unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it
so many hours wasted, not to mention the anxiety and frustratioon
How are you going to reimburse all this ????

AKL

DXB

Excellent 8.0

Consistently good service from emirates crew

Too much meat in the dining options
Boarding was slow

CAI

DXB

Good 7.6

Over charged for bags paid $326.00 for one extra bag
I call Airline in Dubai they said you have been over charged

PNH

RGN

Excellent 10.0

Great video console for a short 1.5 hour flight to Yangon

Nothing. Everything was fantastic. Just a really nice quick flight.

BOM

DXB

Excellent 10.0

The ground crew at the Bombay airport was excellent. Specifically, Saurabh, Sharmilee etc. WE really appreciate their wholehearted support for an issue that came up at the airport.
Keep up the good work of ground /check in group at Emirates in Bombay.

One particular airhostess was little rude ..too much wait time in Dubai

GIG

EZE

Excellent 10.0

We got upgraded to business class--best experience of my life!!!

No one single thing was wrong

AMD

DXB

Excellent 9.3

Everything was perfect

I ordered regular vegetarian meal and they served me
Vegan meal! Also my flight from Chicago to Dubai on January
30 they didn’t offer me vegetarian meal coz they said I
Didn’t select meal and they said they didn’t have extra
Vegetarian meal!

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