This week's first anniversary of the motorcycle wreck that changed Arkansas sports history provides a case study in crisis communication. John Diamond, the University of Arkansas' associate vice chancellor for university relations, recently spoke to Arkansas Business about the process of crafting the 673-word speech that Athletic Director Jeff Long delivered when he announced that he’d fired the Razorbacks' popular and successful head football coach, Bobby Petrino.

A July story on how some Arkansans are ditching pay-television for online services like Netflix and Hulu is ArkansasBusiness.com’s most-read story of the year, according to traffic numbers from Jan. 1 to Dec. 17.