Position Overview

Atea is the leading Nordic and Baltic supplier of IT infrastructure with approximately 6,880 employees. Atea is present in 90 cities in Norway, Sweden, Denmark, Finland, Lithuania, Latvia and Estonia. Atea delivers IT products from leading vendors and assist its customers with specialist competencies within IT infrastructure services with its approximately 3,700 consultants and 7,500 technology certifications.

Atea had revenue of approximately NOK 31.2 billion in 2016 and is listed on Oslo Stock Exchange.

Atea Global Services is part of Atea Group. Due to the extensive development plans of Atea Global Services we are inviting new professionals to join our growing team.

Profile:

You enjoy work with people, have a friendly personality and hardworking attitude? You have good English skills and you are interested in IT field and helping customers? We are looking for you to join our TEAM!

Job objective:

ATEA International Customer Center Team`s main objective is to serve as the first point of contact for ATEA`s customers who require assistance with different type of IT services Worldwide. You would be receiving e-mails, system tickets or calls with information that is pre-defined and, after your validation, needs to be assigned towards the respective partner organization.

Primary duties and responsibilities:

Support assigned customer projects, this includes:

Having full knowledge of assigned customer project`s daily routines

Receiving service requests/orders via phone, email or service management system

Verifying the received information (checking if all necessary information is present)

Prioritizing, categorizing and registering the received information

Service request/order coordinating with sub-suppliers, partners and other ATEA organizations

Following up on all open cases, escalating expected breaches of set delivery times

Providing customers with status updates

Creating reports of the coordinated service requests/orders and analyzing the results