FAQ for Clinicians

How does Kip work?

Kip lets patients can book same-day appointments with licensed therapists in convenient downtown locations. Therapists have been hand-picked by our clinical team and practice evidence-based care such as cognitive behavioral therapy. It’s really that easy. In two-minutes, your clients can book an appointment with a top therapist in the Bay Area.

What makes Kip unique is our data-enabled outcome monitoring. Patients meet their therapists in-person and use the Kip private app throughout care to track progress and measure results. This system makes care more effective and keeps patients motivated and more connected to their treatment. Read more on TechCrunch.

How do you select your therapists?

Before joining our team, every therapist is carefully vetted to ensure they meet the Kip Standard. We accept only 5% of those who apply.

Every therapists is screened by our team via an application, phone call, and a one-hour intensive in-person interview with our Chief Clinical Officer and founding team. The best therapists are not just trained and certified, but curious, creative, and empathetic. They make you feel comfortable. They’re astute observers who quickly connects the dots between your life, goals, and values. These are the characteristics we look for when interviewing therapists to join our team.

We only work with providers who use evidence-based practices (EBP)–treatments that are based on scientific evidence and backed by clinical trials. These therapists include Cognitive Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), and Dialectical Behavioral Therapy, and mindfulness.

Do you take health insurance?

Kip is completely independent of health insurance– we don’t bill our services to patient plans, so there are no co-pays or unexpected bills in the mail. Our fees are reimbursable by FSA/HSA plans, and we work with Better so it’s easy for patients to file out-of-network reimbursement. This allows us to keep your information private so that you only share with your insurer what’s relevant. Also, this allows us to pay competitive rates to get the best therapists.

What about privacy?

Privacy and security are very important to us, and it’s such an important part of therapy, too. Anything shared in the app (notes, symptoms, etc) is between the client and the therapist, and the standard privacy and confidentiality rules apply. We securely store your data on HIPPA compliant servers. We never access user content. We do aggregate anonymized, non-sensitive data to understand how people use our product. For example: what percentage of people use certain features in the app. Hope this helps!