Quality GM Reply from my Beta Test Report

So I just got into the beta last night, and this was the second thing I've ever beta tested in my life (first thing was just to help out a friend with his own small game), and I was excited to do it, so I wanted to be a helpful beta tester by reporting bugs. I decided to put in a ticket, but the response from the blue was just so ridiculous, I felt it necessary to post it here. For obvious reasons, I have blocked out my name as well as the GM's response. (Also if this is against any rule, I will remove it immediately. I just felt it was so funny that everyone would get a good laugh PLUS IT WASN'T IN THE FORUM RULES! Mods, please don't ban me ._.)

TL;DR: I posted a support ticket (Game selected: Diablo III), and because I said "WoW" (for an example), the GM AUTOMATICALLY ASSUMED that it was a problem with my UI/Addons... For WoW... *facepalm*

So I just got into the beta last night, and this was the second thing I've ever beta tested in my life (first thing was just to help out a friend with his own small game), and I was excited to do it, so I wanted to be a helpful beta tester by reporting bugs. I decided to put in a ticket, but the response from the blue was just so ridiculous, I felt it necessary to post it here. For obvious reasons, I have blocked out my name as well as the GM's response. (Also if this is against any rule, I will remove it immediately. I just felt it was so funny that everyone would get a good laugh )

TL;DR: I posted a support ticket (Game selected: Diablo III), and because I said "WoW" (for an example), the GM AUTOMATICALLY ASSUMED that it was a problem with my UI/Addons... For WoW... *facepalm*

wow.... just wow... and not as the game...

And here I thought Blizzard Support were good, considering most others... guess that only applies to in game GM responses in WoW then...

ROFL - Oh man, This is lolz worthy. Thank you for sharing this. Im sure he just copy pasted a little to fast for his own good.

That's what I thought too, so I just HAD to post it! If you're curious about my reply, it was "Um... what? This is a DIABLO III issue..." xD

Indeed. Proof that I could easily do their (the BAD ones) jobs

---------- Post added 2012-02-03 at 02:17 AM ----------

Originally Posted by VileGenesis

wow.... just wow... and not as the game...

And here I thought Blizzard Support were good, considering most others... guess that only applies to in game GM responses in WoW then...

Actually, their phone support is amazing, and some of their forum blues are good too. Their in game / ticket support is WELL BELOW AVERAGE, but you do get a few really cool/nice/funny ones every now and then. This person... just no.

Just so you know that's a known bug with the witch, and you can fix it by turning V-synch off. Happened to me last night, checked out the forums and that fixed it for me. Disintegrate owns everything.

The generalist looks outward; he looks for living principles, knowing full well that such principles change, that they develop. It is to the characteristics of change itself that the mentat-generalist must look. There can be no permanent catalogue of such change, no handbook or manual. You must look at it with as few preconceptions as possible, asking yourself, "Now what is this thing doing?"-Children of Dune

The generalist looks outward; he looks for living principles, knowing full well that such principles change, that they develop. It is to the characteristics of change itself that the mentat-generalist must look. There can be no permanent catalogue of such change, no handbook or manual. You must look at it with as few preconceptions as possible, asking yourself, "Now what is this thing doing?"-Children of Dune

I've walked the realms of the dead. I have seen the infinite dark. Nothing you say. Or do. Could possibly frighten me.

We are not monsters! We are not the mindless wretches of a ghoul army! NO! We are a force even more terrifying! We are the chill in a coward's spine! We are the instruments of an unyielding ire! WE ARE THE FORSAKEN!

Those who do not stand with the Forsaken stand against them. And those who stand against the Forsaken will not stand long.

You used the ticket system wrong and I don't see the words Diablo 3 in your support ticket. Yes, you used the word wizard and disintegrate but to be honest, considering how many non-english natives and well, I'm trying to be polite & political but lets just say not everyone is the brightest, a WoW support GM assumed it was about WoW, as it was submitted to WoW customer support.

Even if he made a mistake by replying...... well so did you by posting it in the wrong place.