I am sure we did not say that you will get an instant refund when you have an unboxing video. We said it would support the escrow process but until now it has turned into the opposite for you. If you really got scammed and we cannot determine who of you is in right the next logical step is to call your authorities and declare it under oath that the seller has sent you an empty instead of the promised item. The money is still hold in escrow and really wonder why you claimed on the first day that you got ripped off. You had the chance to follow our proposal to make your statement more trustworthy but as it seems you don't want to. Therefore we don't believe you are in right and the whole dispute case is getting fishy!

I am sure we did not say that you will get an instant refund when you have an unboxing video. We said it would support the escrow process but until now it has turned into the opposite for you. If you really got scammed and we cannot determine who of you is in right the next logical step is to call your authorities and declare it under oath that the seller has sent you an empty instead of the promised item. The money is still hold in escrow and really wonder why you claimed on the first day that you got ripped off. You had the chance to follow our proposal to make your statement more trustworthy but as it seems you don't want to. Therefore we don't believe you are in right and the whole dispute case is getting fishy!

You did not say an instant refund, and I never said you said that. I simply said that your support told me the best possible evidence I could give to you if I was ever scammed would be a unboxing video.

I am not sure how this has turned to opposite evidence for me.

I claimed it on the first day he ripped me off. What I should wait a week and then try to claim my bitcoins back?

Follow what proposal? I did exactly as support told me to do execpt your support didnt respond to my many emails over a week so finally I had to post publicly. I am not quite sure why you think I am the fishy one. Would you not be pissed if someone told you what todo to prove that you had got scammed. You follow those instructions and they dont respond for a week. After a week you post publicly about it and then they tell you it is not good enough evidence and that this who things makes you look like more fishy. Would you not be angry?

Also would you mind pming me an email address where I can directly talk to the, Chan. I have spoke with him before and giving him suggestions on how to improve your site.

I am sure we did not say that you will get an instant refund when you have an unboxing video. We said it would support the escrow process but until now it has turned into the opposite for you. If you really got scammed and we cannot determine who of you is in right the next logical step is to call your authorities and declare it under oath that the seller has sent you an empty instead of the promised item. The money is still hold in escrow and really wonder why you claimed on the first day that you got ripped off. You had the chance to follow our proposal to make your statement more trustworthy but as it seems you don't want to. Therefore we don't believe you are in right and the whole dispute case is getting fishy!

You did not say an instant refund, and I never said you said that. I simply said that your support told me the best possible evidence I could give to you if I was ever scammed would be a unboxing video.

I am not sure how this has turned to opposite evidence for me.

I claimed it on the first day he ripped me off. What I should wait a week and then try to claim my bitcoins back?

Follow what proposal? I did exactly as support told me to do execpt your support didnt respond to my many emails over a week so finally I had to post publicly. I am not quite sure why you think I am the fishy one. Would you not be pissed if someone told you what todo to prove that you had got scammed. You follow those instructions and they dont respond for a week. After a week you post publicly about it and then they tell you it is not good enough evidence and that this who things makes you look like more fishy. Would you not be angry?

Also would you mind pming me an email address where I can directly talk to the, Chan. I have spoke with him before and giving him suggestions on how to improve your site.

I understand your concerns but don't you think it's a little bit suspicious that you ask for the video proof and short time after this you really get an empty box. I can tell you that the fraud we have with physical shipments is extremely low because sellers know that they won't get the money if they are sending nothing/empty boxes. At this time we cannot clearly say which of you is in right but it isn't our goal to let the money stuck in escrow. You can pm here or write to our support staff and they will redirect it to me.

I am sure we did not say that you will get an instant refund when you have an unboxing video. We said it would support the escrow process but until now it has turned into the opposite for you. If you really got scammed and we cannot determine who of you is in right the next logical step is to call your authorities and declare it under oath that the seller has sent you an empty instead of the promised item. The money is still hold in escrow and really wonder why you claimed on the first day that you got ripped off. You had the chance to follow our proposal to make your statement more trustworthy but as it seems you don't want to. Therefore we don't believe you are in right and the whole dispute case is getting fishy!

You did not say an instant refund, and I never said you said that. I simply said that your support told me the best possible evidence I could give to you if I was ever scammed would be a unboxing video.

I am not sure how this has turned to opposite evidence for me.

I claimed it on the first day he ripped me off. What I should wait a week and then try to claim my bitcoins back?

Follow what proposal? I did exactly as support told me to do execpt your support didnt respond to my many emails over a week so finally I had to post publicly. I am not quite sure why you think I am the fishy one. Would you not be pissed if someone told you what todo to prove that you had got scammed. You follow those instructions and they dont respond for a week. After a week you post publicly about it and then they tell you it is not good enough evidence and that this who things makes you look like more fishy. Would you not be angry?

Also would you mind pming me an email address where I can directly talk to the, Chan. I have spoke with him before and giving him suggestions on how to improve your site.

I understand your concerns but don't you think it's a little bit suspicious that you ask for the video proof and short time after this you really get an empty box. I can tell you that the fraud we have with physical shipments is extremely low because sellers know that they won't get the money if they are sending nothing/empty boxes. At this time we cannot clearly say which of you is in right but it isn't our goal to let the money stuck in escrow. You can pm here or write to our support staff and they will redirect it to me.

I have emailed chan, the owner hopefully he can help me.

Also me asking for the video proof was months ago. It was prior to me having a deal which I was sure was a scam. I was sure of this as they guy was promising a 50ghash asic from BFL when BFL did not even release any of the asics yet. Also instead of sending even an empty box he just sent a letter so....

tosaki really appreciate the recent cosmetically changes, but fundamental issues have still not been addressed.Like the unpaid orders and verification process, there have been several plausible solutions suggested to change that.Are you guys at least considering some of them?

I have a situation and I don't really know what should be my next step.

A user bought a $25 Lowes.com gift card code from me early yesterday afternoon. He paid for the card and received the code, but he hasn't indicated that he received it and he hasn't left any feedback. So, his payment is still locked in escrow. I sent him a friendly reminder to mark that he has received the item, but I haven't received any reply. I called Lowe's customer service number to check the value of the code and none of it has been used yet.

This individual is not a brand-new user, and according to his feedback he's bought a gift card code before. I have no other way to contact him besides sending a message through Bitmit. Is waiting my only option?

This experience has brought to light a concern I have for the way the current system is setup. What's to keep someone from buying a card code and not indicating that they received it or leave feedback? So their payment stays locked in escrow while they use the code. They then claim that the code was no good or had no value to try and get their money back. There's no way for the seller to prove that the code originally had value, so it's the word of the seller against the word of the buyer.

I have a situation and I don't really know what should be my next step.

A user bought a $25 Lowes.com gift card code from me early yesterday afternoon. He paid for the card and received the code, but he hasn't indicated that he received it and he hasn't left any feedback. So, his payment is still locked in escrow. I sent him a friendly reminder to mark that he has received the item, but I haven't received any reply. I called Lowe's customer service number to check the value of the code and none of it has been used yet.

This individual is not a brand-new user, and according to his feedback he's bought a gift card code before. I have no other way to contact him besides sending a message through Bitmit. Is waiting my only option?

This experience has brought to light a concern I have for the way the current system is setup. What's to keep someone from buying a card code and not indicating that they received it or leave feedback? So their payment stays locked in escrow while they use the code. They then claim that the code was no good or had no value to try and get their money back. There's no way for the seller to prove that the code originally had value, so it's the word of the seller against the word of the buyer.

How would Bitmit handle this situation?

I'm selling only digital goods and this is not new to me. I usually wait like 2 days, if there's no reaction from the buyer (usually new people...) I contact the support. They release the escrow then.

I have a situation and I don't really know what should be my next step.

A user bought a $25 Lowes.com gift card code from me early yesterday afternoon. He paid for the card and received the code, but he hasn't indicated that he received it and he hasn't left any feedback. So, his payment is still locked in escrow. I sent him a friendly reminder to mark that he has received the item, but I haven't received any reply. I called Lowe's customer service number to check the value of the code and none of it has been used yet.

This individual is not a brand-new user, and according to his feedback he's bought a gift card code before. I have no other way to contact him besides sending a message through Bitmit. Is waiting my only option?

This experience has brought to light a concern I have for the way the current system is setup. What's to keep someone from buying a card code and not indicating that they received it or leave feedback? So their payment stays locked in escrow while they use the code. They then claim that the code was no good or had no value to try and get their money back. There's no way for the seller to prove that the code originally had value, so it's the word of the seller against the word of the buyer.

How would Bitmit handle this situation?

I'm selling only digital goods and this is not new to me. I usually wait like 2 days, if there's no reaction from the buyer (usually new people...) I contact the support. They release the escrow then.

If the buyer does not reply within 24h after you pushed him to release the escrow we are likely to release the funds to you. Then just contact our support team. We will add an automatic 48h release escrow request for instant delivery items very soon.If it's word against word we try to take other "fraud indicators" into account. But because we don't easily refund without any proof or strong assumption against one party it is unlikely that a fraudulent buyer will succeed with such a false statement. There is simply no motiviation if he the chance to succeed is almost zero when you lie.

We have lot of experience with scammers and are processing a high amount of orders everday. You can check out this thread to see that there were only a few problematic dispute cases that could not be solved satisfying. This is an excellent result for trading with a pseudo anonymous currency & no id verification requirement! Starsoccers dispute case is still being processed and we are working hard to also sort out his problem.

tosaki really appreciate the recent cosmetically changes, but fundamental issues have still not been addressed.Like the unpaid orders and verification process, there have been several plausible solutions suggested to change that.Are you guys at least considering some of them?

THx, yes we do. We will start to test some ideas (not the running marathon ) next week and see how it influences the problem. Are you talking about the verification process to reduce the amount of unpaid orders?

I spoke with some big wholesale vendors here in HK and convinced them to list many of its items on Bitmit. This is great because they are delivery the items to the whole globe and people get chance to buy China products straight from source without a big profit margin is added.