Do you have any

….read our frequently asked questions

FURTHER QUESTIONS?

If you can’t find the answer you’re looking for then please get in touch either by phone at + 32 2 582 4804 (Monday-Friday 10:00-17:00 CET – Central European Time) or send an email to CustomerService@AboutRose.com

We do not recommend the use of About Rose products for pregnant women due to the high content of essential oils. Although most of the oils are believed to be safe during pregnancy we feel it is better to err on the side of caution.

Our bases are very gentle and we use a lot of natural ingredients but some people can react to certain ingredients and essential oils. If you have sensitive skin it may be a good idea to carry out a patch test on an area of skin before using the product.

Not all our products are 100% natural, but we do use 100% essential oils for fragrance and we ensure that our formulations are as natural as possible whilst maintaining a good shelf life. We avoid the use of ingredients such as paraben preservatives, sodium laureth sulfate and sodium lauryl sulfate and we do not use any artificial colourings.

Yes it is! When you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox or Internet Explorer. Please view our SSL Certificate by clicking the image below: ”

If this is your first About Rose order, we recommend you add our email addresses to your contact list to ensure that all of our communications arrive in your inbox. Please double check your junk mail box just in case. If you have still not received an order confirmation from us, please send us an email at CustomerService@AboutRose.com or call us on +32 2 582 4804.

Yes it is! When you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol. We recommend using the most recent version of either Google Chrome, Mozilla Firefox or Internet Explorer. Please view our SSL Certificate by clicking the image below:“

If you have forgotten your password, enter your email address where prompted on the log in page. We will then email you a new temporary password that you can use to log in to your account. Once you have logged in, select “Account Information” and follow the instruction to change your password.

If you wish to change or cancel an order please call us within 24 hours from making your purchase at + 32 2 582 4804 (Monday-Friday 10:00 – 17:00 CET) or send an email to CustomerService@AboutRose.com.