FREQUENTLY ASKED QUESTIONS

CHASE FRAUD PROTECTION AND CREDIT CARD SECURITY

1. Q. What is Chase doing to protect me from fraud?

We use the latest technology and strategies to monitor your account and detect fraud as early as possible. If we notice a change from your usual spending pattern, we may call you. If we call, you'll never be asked for personal security information, such as your mother's maiden name or Social Security Number.

If we're unable to reach you, we may place a temporary hold on your account. This hold sends a message to the merchant to phone us. We do this to verify that you, or someone authorized by you, is making the purchase. If we place a temporary hold on your account, we will always leave you a message (provided we have your correct phone number) and send you a letter stating reasons behind the hold.

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