Privacy Policy and GDPR statement

How we use your data.

Who are we?

We are Freedom Fire and Maintenance Service Limited. Our registered office is at Great Northern House, Great Northern Terrace, Lincoln LN5 8HJ.

If you have any questions about this Policy, or about how we look after your data generally, please contact office@freedomfsm.co.uk.

Introduction

Freedom Fire and Maintenance Service Limited (‘we’ or ‘us’ etc), is a ‘controller’ of personal data. This means that, under the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR), we may control and process your personal data.

We take privacy very seriously. We are committed to keeping your data secure and processing it fairly and lawfully. We ask that you read this policy very carefully because it contains important information about how we process your personal data.

Personal data we may collect about you

We may obtain personal data about you whenever you complete a form for us, whether online or in person. We may also collect information about you when our staff speak to you about our products or services. Generally speaking, this is in a business context, but we do recognise that some of our customers are sole traders.

This information usually includes:

Your name and work contact details (address, email and phone number) and your job title.

Further information necessarily processed in a project or contractual relationship with us, such as personal data relating to orders placed, payments made, requests, and project milestones

In addition, we may monitor your use of our website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some (but not all) of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies‘ below.

How we use your personal data

We may use your data for one or more of the following purposes:

Communicating with you and your business about our products and services and projects, e.g. by responding to enquiries or requests or providing you with technical information about purchased products;

Generally the legitimate interest pursued by Freedom in relation to our use of your personal data is the efficient performance or management of our business relationship with you.

In some cases, we may ask if you consent to the relevant use of your personal data. In such cases, the legal basis for Freedom processing that data about you may (in addition or instead) be that you have consented (Article 6 (1) (a) General Data Protection Regulation).

Marketing and opting out

We will not contact you for the purposes of direct marketing unless you have asked us to do so. However, if you have asked us to do so and later your change your mind, you can opt-out at any time with no hassle. To do this, just let us know. See further ‘Your rights‘ below for details about how to contact us.

How has access to your personal information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

Access to our systems is controlled by password and username which are unique to the user;

We store your electronic personal data on secure servers;

We store your paper records in locked fire-proof storage rooms;

We train our staff in good records management;

Payment details are encrypted

Non-sensitive details (your contact details and preferences for example) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Transferring your information outside of europe

We may store your data temporarily on our cloud service operated by a reputable provider. This may include limited special categories of data. We have taken appropriate steps to satisfy ourselves that your data will be secure during this process; we have a contractual relationship with our provider that underpins this. As part of that security, our provider may store your data in one or more or its international data centres, meaning that your data may be stored temporarily outside of the European Economic Area. If you have any concerns about this, please contact us using the details below.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

Give consent on his/her behalf to the processing of his or her personal data

Receive on his/her behalf any data protection notices

How long do we keep your data for?

As a general rule, we will not keep your data for any longer than is necessary to complete tasks or provide you with services. We have a separate policy setting out retention periods for specific types of data. You can ask to see this policy by writing to us, using the contact details under the “Your Rights” section below. You also have the right to ask us to delete your data (sometimes known as ‘the right to be forgotten’.)

Cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. If you use our website, we may use cookies to:

Track your use of the site;

Recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time);

Obtain information about your preferences, online movements and use of the internet;

Carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor/customer requirements and interests

Target our marketing and advertising campaigns more effectively

Make your online experience more efficient and enjoyable

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org

If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to the use of cookies. This includes cookies that are essential in order to enable you to move around the site and use its features and cookies that are not essential but gather information about your use of the site.

Your rights

You have various rights under the GDPR, including the following rights:

Right to object:If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply.

Right to withdraw consent:Where we have obtained your consent to process your personal data for certain activities (for example, providing you with services), or consent to market to you, you may withdraw your consent at any time.

Data Subject Access Requests (DSAR):Just so it’s clear, you have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information. At this point we may comply with your request or, additionally do one of the following:

– we may ask you to verify your identity, or ask for more information about your request; and

– where we are legally permitted to do so, we may decline your request, but we will explain why if we do so.

Right to erasure:In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply.

Right of data portability:If you wish, you have the right to transfer your data from us to another data controller. We will help with this – either by directly transferring your data for you, or by providing you with a copy in a commonly used machine-readable format.

Right to lodge a complaint with a supervisory authority:You also have the right to lodge a complaint with your local supervisory authority, details of which can be found below.

To exercise any of your rights concerning your information, please send an email to the following address:

Most Popular

Google Reviews

I had a visit from your engineer Dave Stanney this morning to fix my problematic house alarm system. He arrived precisely on time, was very knowledgeable, personable and efficient. With a minimum of fuss he sorted out the troubles that the original installing company had failed to fix. I can recommend him and Freedom, Fire and Security without reservation and would not hesitate to use them again.read more

I have recently started using Freedom to carry out reviews of all my companies sites fire extinguishers and the detailed analysis of current extinguishers and proposals really helps me make an informed decision. Sarah-Jane customer service is superb! highly recommend.read more

We have used Freedom Fire and Security for various installations over the years. Just recently they have updated our CCTV at home and we are delighted with the results. Jan came out to see us initially and he filled us with confidence that the system would be easy to upgrade and use.
Andy and Colin arrived to install the CCTV and they conducted themselves in a very professional manner. They explained how to use the equipment and were eager to show us all of the camera angles.
All members of staff we have met over the years have been polite, well experienced and knowledgeable in their field and most of all, they take great pride in their work.
We would have no hesitation in recommending this company for future work.read more

Had an urgent last minute service that needed doing same day, called up in the morning and Sarah and her team went out of their way to ensure it was done and sent over in time for my deadline. Could not have wished for a better, more informative and helpful service. Will definitely be using you guys again, great value for money - thankyou so much!!! :-)read more

I rang Freedom late one night as my alarm suddenly triggered for no reason and I couldn't deactivate it. Billy came to the rescue - prompt , friendly and professional (in spite of the time!). Definitely would recommend based on this experience.read more

Mark installed our CCTV system at home a few months back. Impressive service from start to finish. The images are really clear and the driveway line crossing works really well.
Highly recommendedread more

Had a few issues with my House alarm! And just spoke with Billy Munro (out of hours) and he was very helpful and helped me sort the problem! Highly recommend. I will definitely be using this company in my new house next month!read more

First class service and camera system. James was extremely helpful, obliging and did his up most to help me, thank you James. The cameras and system are excellent and of a very high quality. Craig and Cameron, who fitted the system, were very informative, knowledgeable, respectful and the fitting was completed with ease, thank you to both fitters. I would highly recommend to anyone to use Freedom, thank you to all the staff at Freedom.read more

I recently arranged for an alarm to be installed for my grandmother. Freedom were very understanding of her needs in respect of a secure system that is easy to operate. The engineers arrived on time and were very professional in their conduct and installation. Once installed and set up, the engineers could not have been more helpful in explaining the system and the setting and unsetting procedures to my elderly grandmother, running through the procedure several times until they were happy that she had understood. Thanks to both Engineers for their patience and help in providing a hassle free install. A real first class service.read more

We recently had a few security issues at our office, I called Freedom and within 24 hours James was on site to help us out. He was very helpful with quoting and getting everything in place. Craig was our on-site engineer, he was very polite, tidy and efficient. We had new CCTV and a new intruder alarm installed. He explained how it all worked and also showed us how to use the app. I would recommend Freedom to anyone, they were fantastic! 5*!!!read more

Our fire panel at North Kesteven School, decided to show up several faults early one morning recently, no amount of accepting would stop it. A whole school department had to be evacuated due to the number of faults and the possibility of having no alarm in a technical block.
I immediately contacted Freedom Fire and within less than two minutes the van had arrived and the remedial work began.
The panel was showing 125 faults but Freedom Fire had discovered the cause of the faults very quickly.
Other engineers were called off existing jobs and all worked as a cohesive team to correct the cause of the faults, visiting and revisiting the site during the day to ensure all was well. The engineers’ attention to detail was second to none their work was precise and methodical.
An engineer then returned to school after all students had left to test the system. The test was successful and we have had no trouble since.
Freedom Fire engineers have sound work ethic and vast knowledge of their subject always working as a team for the benefit of their clients.read more

I have only 5 months experience of using Freedom, however they've worked with our Academy for some years now. May I say that I'm very impressed with the service they provide, they are professional in what they do, and they're always available when you need them (unlike some of their competitors!). I've only heard positive remarks from my colleagues, their prices are competitive, and I'd have no hesitation recommending them to other people.read more

Freedom Fire and Security have recently provided our new business with a fire alarm system and a full set of fire extinguishers. They have been completely professional from the quotation to the installation.
Dave and Rick who worked on site were extremely polite, helpful and obliging and nothing was too much trouble for them. It has been a pleasure doing business with them.read more

This is the second time I have used Freedom Alarms. The staff are very professional, courteous and punctual. The alarm system is fantastic and very user friendly. I particularly liked the new style of lit alarm boxes that they now use. Thanks to Dave who installed the system for us and was on hand to offer some good advice about the placement of keypads etc as well as make sure the system was running smoothly. Overall I would highly recommend. read more

What can I say about Freedom? Brilliant!! The lads are all fantastic. I have dealt with the Company for nearly 10 years and I cannot fault their commitment and professional service. The lads all have a very good sense of humour, which is essential for us and quite frankly, nothing is too much trouble. I recommend them without hesitation.read more