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Frequently Asked Questions

Membership Questions

Printing a Deal or Group Buying Voucher

How do I print a voucher?

First, you want to make sure you are logged in to your account. The log-in button is located at the top right of the ReferLocal.com homepage. Click that button and log in to your account. Once you are logged in, you’ll see that the log-in button is replaced with a picture. Mouse over the picture and you will see a link that reads "print vouchers". Click the "print vouchers" link and follow the instructions.

After I print my voucher how do I redeem it?

Vouchers are presented to merchants just like coupons – it’s really that simple. Once you purchase and print out your voucher take it with you to the restaurant or retail location on the voucher. Present the voucher to your server or to the person located behind the desk at any point of sale retail location. Make sure that you carefully review all of the “fine print” associated with the voucher before you attempt to redeem it.

What is fine print?

Fine Print includes the rules associated with the redemption of any voucher. For instance, many restaurants will restrict the day of the week you can redeem the voucher or disallow you from using more than one voucher per visit. It’s your responsibility to review “fine print” before purchasing and redeeming vouchers.

Is membership required to peruse the ReferLocal.com Web site?

For now, you are allowed to peruse the ReferLocal.com as a guest and membership is not required. However, membership is required to visit certain parts of ReferLocal.com so membership is strongly encouraged.

Help Completing a Transaction

I can’t complete an order. I’ve filled in all of my information but under the “Account Information” section it says that my e-mail is already registered. What should I do?

If you are getting the “this e-mail is already registered” error you want to X out of the order screen and first log-in to your account. The green log-in button is located at the top right of the ReferLocal.com homepage. Click that button and log-in to your account. Once you are logged-in you can click the “Buy” button associated with the offer you’d like to purchase and following the instructions.

Membership Questions

Is membership required to purchase a Deal or Deal voucher?

Yes. You cannot purchase a Deal voucher, print a coupon, or redeem any advertiser offer unless you are a ReferLocal member.

Are there any fees or upfront cost to becoming a member or is it FREE?

Membership to ReferLocal.com is FREE. However, as a condition of membership you must agree to a Member Terms of Service.

Customer Support

Does ReferLocal.com offer customer service?

Of course! You can contact us in real-time via our contact us page. Your satisfaction is our highest priority.

Does ReferLocal issue refunds?

ReferLocal has a very straightforward refund policy, which is outlined as follows…

Refunds

First-time refund request; Unconditional Money-Back Guarantee

ReferLocal is dedicated to your complete satisfaction. As a Member in good standing you are entitled to a full unconditional refund, no questions asked on your first refund request assuming the voucher has not been redeemed, the voucher has not expired, and the advertiser has not been paid. If an offer has already been redeemed, no refund will be issued. If your voucher was for an event the transaction will only be refunded if the request is made 72-hours before the day of the event. To be clear, if you redeem your voucher but did not like the food, beverage, product, service, or experience associated with redemption of the voucher a refund will not be granted, although we will take your feedback into careful consideration when posting additional vouchers for said Advertiser.

Refunds after first time request; Conditional Money-Back Guarantee

ReferLocal is dedicated to your complete satisfaction. After your first-time, unconditional money-back guarantee refund request is exhausted (see above), and as a Member in good standing you can request a refund up to 72-hours after purchase for any reason or no reason at all – a refund will be issued assuming the voucher has not been redeemed. If an offer has already been redeemed, no refund will be issued. To be clear, if you redeem your voucher but did not like the food, beverage, product, service, or experience associated with redemption of the voucher a refund will not be granted, although we will take your feedback into careful consideration when posting additional vouchers for said Advertiser

Still have questions? Need to contact us directly?

I saw an offer for Mohegan Sun yesterday that was $30 for $15 but I don’t see it anymore. What happened? Can I still buy the offer?

It sounds like you are referring to one of our Deal offers. Deal offers run for a fixed period of time, typically 24 hours. Once the offer expires you’ll no longer be able to see it through the typical navigation of the ReferLocal Web site and unfortunately it will not be available for purchase after the 24 hours has expired. Therefore, if you are considering purchasing an offer you should not contemplate too long or the deal may expire.

How do I Gift a Deal or Group Offer?

The “send as gift” link is located under the Buy Button associated with every Deal or Group Buying offer. If you’d like to purchase the voucher on behalf of someone else click the gift button and follow the instructions. Please make sure to include the first and last name of the recipient. Once you complete the information you can send a note along with the gift, which the recipient will receive via e-mail. Note that you are allowed to gift as many vouchers as you’d like as long as you follow the rules or any fine print of any unique voucher.

When I Gift a Voucher how do I get it to the recipient?

When you gift a voucher the recipient will automatically receive an e-mail informing them of your generosity and instructing them on how to print out their voucher. You will also be able to print out any gift vouchers yourself and hand-deliver it to the recipient. All vouchers you purchase (for yourself or as a gift) are available in the print vouchers section of your Member account.

The deal I am looking at has a “Tipping” number associated with it. What is Tipping

Tipping refers to the number of purchases required for a deal to be eligible for redemption. Often, advertisers will require that we sell a certain number of vouchers before they would be willing to discount to the group – this is a very popular and powerful form of group buying. Tipping encouraged consumer to tell friends and family about offers and share them on social networks like Facebook. Therefore, if you really like a deal and it hasn’t tipped make sure you reach out to friends and family and share it on your favorite social network!

I like an offer that is featured but it says that I have to call a phone number to redeem. Can you tell me more?

Phone Call Leads are one way that advertisers prefer to receive new customers so ReferLocal built its own Pay Per Call technology. We require you to call the exact number and enter the promotion code associated with the offer in order to redeem it. It’s just like seeing a number for a lawyer or accountant in the phone book and calling it, but this is ReferLocal’s innovative digital version of the Yellow Pages.

There is not Buy Button on an offer I want. Instead it asked me to complete a form. What is this?

ReferLocal provides advertisers with the flexibility to generate new business through various technologies, including online lead acquisition. What this means is that some advertisers, especially local and professional services companies prefer that you submit your information to them first and then they will reach back out to you to set-up an appointment or to redeem a particular offer. No worries – ReferLocal will never sell your information to anyone other than the advertiser you are interested in learning more about.

What’s the difference between a Deal Offer and a Group Buying Offer?

Time. Deal offers typically last for a very limited time, typically 24 hours or less, while Group Buying offers are found throughout our store and typically last for a week or more or until a specific quantity is sold out.

Still have questions? Need to contact us directly?

Advertiser Questions

Does it cost money to signup as an advertsier on ReferLocal?

It is free to become an advertiser on ReferLocal.com. Advertisers only pay for performance.

I’m a lawyer by day and a Mobile DJ by night and I’d like to list both of my businesses on ReferLocal. What are my options and the requirements to get listed?

First, the primary requirement for businesses looking to get listed on ReferLocal.com is that the business must provide ReferLocal members with an exclusive offer or deal – we do not list advertisers just to list them – ReferLocal is absolutely dedicated to providing members with access to great deals from local businesses and the only way we can do that is if we require it from our advertisers.

Second, advertisers have four primary options / offer types for getting listed on ReferLocal.com: (1) Deal, (2) Group Buying, (3) Pay Per Call, and (4) Online Leads. Please visit the advertiser sign-up section to learn more about each offer type.

Finally, all types of local businesses are eligible to place offers on ReferLocal. Read our About Us section to learn more about why ReferLocal is likely a fit for your business.

How does ReferLocal promote advertiser offers?

ReferLocal is a local digital advertising platform with significant strategic media partnerships in your neighborhood. Therefore, we leverage a combination of traditional media (print, television, radio, billboards) and digital media (Facebook, Twitter, e-mail, Google) to provide advertisers with a powerful one-two traditional and digital distribution model. Contact us today to see if you are a good fit to be featured in any of our traditional or digital media marketing campaigns.

Media Partner Questions

How can ReferLocal help traditional media leverage local digital marketing?

ReferLocal.com was developed as a platform for traditional media companies to go digital. ReferLocal allows media companies to easily and immediately monetize existing relationships with readers, listeners, viewers, and advertisers through technologies such as Deals, Group Buying, Pay Per Call, and Online Leads / Coupons. ReferLocal is not a white label solution, but instead a local digital advertising platform that powers digital for traditional media companies.

Is ReferLocal only for traditional media companies?

Yes, we are traditional media’s answer to Groupon and proud of it – ReferLocal is not currently looking to partner with other digital media companies unless your name is Facebook or Google. On the other hand, if you are a traditional media company we’d love to allow your media company to leverage ReferLocal to monetize your existing readers, listeners, viewers, and advertisers.

How do I make money on ReferLocal.com (as a media partner)?

You make money when members and advertisers you referred generate transactions on ReferLocal.com. Media partners can generate both direct and indirect forms of revenue. Please contact us for more information on becoming a media partner.

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