minimum wage employees that's what it is, most of them can't even use their own computer catalog, let alone any technical knowledge about cars - I used to get frustrated at 'autozonelike' stores but now I just go there and ask for specific part numbers.

..ok I still get frustrated, the autozone close to where I live will always have 1-2 ppl on counter, and all others just walking around trying to look busy or will just stand there in plain view and chat about whatever it is that isn't related to their jobs, so often I need to wait 20 minutes in long line just to pick one part :/