An answerphone service is available outside of the office opening hours.

Legal
The BHS works in accordance with the Data Protection Act 1998.
Registered Charity Nos. 210504 and SCO38516

Complaints
Any customer who is not satisfied with the Passport Office can make a complaint in writing or via email.
Written acknowledgement will be provided to confirm receipt of the complaint within one working day.
A written response will be provided within 15 working days.