Samsung SDS Digital Signage case study

Samsung SDS deploys an Intel® Core™ i7 vPro™ processor-based platform that allows for a more stable remote management of its digital signage system.

Challenges• Need for remote management system Samsung SDS used the Wake-on-Lan* (WOL*) program to power its Digital View Zone* in Hyehwa Station on and off at a set time. If the power were off due to a malfunction of the system, the WOL program could not control the power and an IT technician would have to visit the site to fix the system. This is inefficient in terms of cost and time.• Fast troubleshooting Digital signage in the Digital View Zone is seen by 2.64 million passengers per month at Hyehwa Station. If a malfunction or failure of the digital signage is not promptly resolved, customer satisfaction drops, and so does advertiser satisfaction. Therefore, fast troubleshooting is vital to managing the system.

Impact• Uniform and systematic remote control By integrating an Intel AMT-supported platform based on the Intel Core i7 vPro processor with the agent that controls the Digital View Zone system management, Samsung SDS can now remotely control the system's power from Samsung SDS's digital media cloud center outside of Seoul Metro, saving personnel resources previously allocated for an emergency.• Quicker troubleshooting With more than 90,000 passengers, as well as dust in the station, the Digital View Zone system occasionally failed. However, incorporating an Intel AMT-supported platform based on the Intel Core i7 vPro processor facilitates remote, prompt troubleshooting.

Samsung SDS deploys an Intel® Core™ i7 vPro™ processor-based platform that allows for a more stable remote management of its digital signage system.

Challenges• Need for remote management system Samsung SDS used the Wake-on-Lan* (WOL*) program to power its Digital View Zone* in Hyehwa Station on and off at a set time. If the power were off due to a malfunction of the system, the WOL program could not control the power and an IT technician would have to visit the site to fix the system. This is inefficient in terms of cost and time.• Fast troubleshooting Digital signage in the Digital View Zone is seen by 2.64 million passengers per month at Hyehwa Station. If a malfunction or failure of the digital signage is not promptly resolved, customer satisfaction drops, and so does advertiser satisfaction. Therefore, fast troubleshooting is vital to managing the system.

Impact• Uniform and systematic remote control By integrating an Intel AMT-supported platform based on the Intel Core i7 vPro processor with the agent that controls the Digital View Zone system management, Samsung SDS can now remotely control the system's power from Samsung SDS's digital media cloud center outside of Seoul Metro, saving personnel resources previously allocated for an emergency.• Quicker troubleshooting With more than 90,000 passengers, as well as dust in the station, the Digital View Zone system occasionally failed. However, incorporating an Intel AMT-supported platform based on the Intel Core i7 vPro processor facilitates remote, prompt troubleshooting.