If you haven't received your package yet, we suggest to check the order status by using the tracking code that you can find in the shipping confirmation e-mail. Otherwise, please contact our Customer Service (customercare@tieapart.com) for further information.

Yes you can, by entering his or her address before proceeding with payment. We also assure you that there will not be any price in your order, neither on the items nor on the shipping documents. The invoice, in PDF format, will be only send to your e-mail address. If you are not sure about the present, why you do not try ourVirtual Gift Card?

Yes, if you live in Europe, by selecting "Cash on Delivery" before proceeding with the order, you will pay with cash to the courier UPS when you receive the package. This service is charged of 7€ cost. For more information, go to Payment & Safety.

Return

Yes, you can return the items you've bought online within 15 working days from the delivery date, by writing an e-mail to customercare@tieapart.com and using the return label that you can find attached to your order. For more detailed information, see the Returns Policy.

Yes, TieApart.com offers a free replacement service of the same purchased item, when available; it is provided only one free size exchange for each authorized return. For more details, see the Returns Policy or write to customercare@tieapart.com.

In case of return without replacement, TieApart.com will refund your money as soon as our staff will have received and checked the items. The reimbursement will be made using the same channel that you have chosen to make the purchase (with the exception of the Cash on Delivery, in this case the refund will be made by Bank transfer). For more information see the Returns Policy or write to customercare@tieapart.com.

Gift

It’s easy, just remember to enter his or her address before proceeding with payment. We also assure you that there will not be any price in your order, neither on the items nor on the shipping documents. The invoice, in PDF format, will be only send to your e- mail address.

Yes, TieApart offers a Virtual Gift Card, click here and choose the one that is right for you.How does Virtual Gift Cardworks?You want to give a friend a gift, but your friend "has everything" or you don’t know what to give? By giving a Virtual Gift Card, you make it possible for your friend to purchase the particular item or product that he or she and you will be able to choose the amount of the gift. Then you will receive an e-mail with the Gift Card and the coupon code to send or print for your special one!When does the Virtual Gift Card expire?The Virtual Gift Card’s expiry date occurs 12 months after its purchase.

Personal shopper

TieApart.com has a team of personal shoppers ready to help you on making the right choice! They are all well-informed on all technical specifications and fit of every single product, and continually updated about the trends and style in the current collections. Contact our personal shoppers, via chat or e-mail (info@tieapart.com); our chat service is avaiable from Monday to Friday, from 9 a.m. to 12,30 and from 2 p.m. to 5.30 p.m.

Ask our personal shoppers for help, via chat or email (info@tieapart.com), they will be happy to help you. Our chat service is avaiable from Monday to Friday, from 9 a.m. to 12.30 and from 2 p.m. to 5.30 p.m.

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