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I stayed here for 2 nights, on the face of it this appears to be a nice camp, in a good location with friendly staff... Where this illusion appears to be supported by the other reviewers blind comments, however dig a little bit deeper and...More

Dear Mr. & Mrs. Weller,
We would once again like to extend our apologies that your stay with Sanctuary Gorilla Forest Camp did not meet your expectations. We have a history of receiving positive feedback, having received TripAdvisor’s Certificate of Excellence each year since 2013,...More

I would have known nothing about this place except that it appeared on youtube several years ago. In the video, a guest has squatted by a path to let a family of gorillas pass. Instead, they gather around him and harmlessly check him out. All...More

Dear Guest,
We are thrilled you had a wonderful time at Sanctuary Gorilla Forest Camp and so pleased that you found us via YouTube!
Our team loved hosting you and hope to welcome you back one day soon.
It would be great if you can...More

All in all an amazing experience. As one of the other travelers mentioned earlier, as expected it is rustic and there are lots and lots of bugs, after all this is the Jungle. We also had a bat in our room.
That being said, the...More

Dear Guest,
Great to hear you enjoyed your time and thank you for sharing your experience on TripAdvisor.
We hope to see you again soon and until then you can keep up to date with the latest news from Sanctuary Retreats by liking us on...More

First the lodge itself - it's fantastic! Just inside the park border and nestled up a small incline. It takes a bit to get here - 1hr from the small airstrip - but not to worry the lodge takes care of everything. The "huts" are...More

Dear Guest,
Thank you for your review, much appreciated!
We are delighted that you enjoyed your time with us and thank you for your wonderful comments.
We hope to welcome you back one day soon.
Until then you can keep up to date with the...More

Before I even start, a little background - I am a 28 year old woman living in the heart of downtown Chicago however, I am quite adventurous and visiting Uganda was my 5th trip back to Africa. Being an urban city dweller, I do NOT...More

Dear Ashley,
Thank you for sharing your experience on TripAdvisor and for all the lovely comments. We're pleased you had a great stay despite the bugs!
Our team loved hosting you and are eager to welcome you back one day soon.
Until then you can...More

The children's age is 15. The camp staff and the porters are very helpful and can most likely make this work for you. You just have to let them know ahead of time and then work with them to select the appropriate group to... More

The children's age is 15. The camp staff and the porters are very helpful and can most likely make this work for you. You just have to let them know ahead of time and then work with them to select the appropriate group to track. Always use the porters, not only will it make your trek more enjoyable, it really helps the local economy.

Hello,
Thank you for your question.
Gorilla trekking will normally take between 3 – 8 hours. This is because the gorillas are in their natural habitat and will move all over in search for food.
Bwindi Impenetrable Forest... More

Hello,
Thank you for your question.
Gorilla trekking will normally take between 3 – 8 hours. This is because the gorillas are in their natural habitat and will move all over in search for food.
Bwindi Impenetrable Forest is a hilly area and it involves climbing up and down the hills as you trek. Altitude is between 1700 – 1900 feet.
I hope this answers your question. Please contact us again if you have any further queries.
We are looking forward to welcoming you to Sanctuary Gorilla Forest Camp in August 2018!
Kind regards,
Sanctuary Retreats

Hi,
I'm really sorry to hear you're struggling to get in contact with us, and for the inconvenience this has caused!
I will send a private message to discuss this further.
Best regards,
Sanctuary Retreats