Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: sw4

Lettings (as a Landlord)
Postcode: sw4

1people found this helpful

I don't have the energy to write the novel i could write on how unbelievably terrible the service I received from Charlotte Baker was. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having Charlotte Baker manage your letting. Every single hurdle faced during the year she managed my flat's letting was dealt with with as much ease as tying a shoe lace with no hands. She made the entire experience continuously stressful, difficul... read full review

Comment on agent fees

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: n1

Lettings (as a Landlord)
Postcode: n1

0people found this helpful

We are landlords. We had terrible management by Natalie and her team culminating in legal advice and proceedings. They added no discernible value for their fees and in fact exacerbated problems with their delays and lack of management.... read full review

Our property was managed by KFH Estate Agents due to our Landlord being out of the country. I was completely appalled by their lack of professionalism; phones called not returned and false promises of follow up emails. Our property had the issue of damp which KFH failed to sort out. They were emailed in Feburary chased up a couple of weeks later and about a month after that. They failed to ever come back to us with a solution (we moved out of this property in September). To follow on from the ba... read full review

This is a terrible letting agent and I would not recommend that anyone use them. Their fees are incredibly high even for London, their staff are rude and they try to do the minimal amount of work possible. I can honestly say I have never come across a more incompetent letting agent before, and I have been renting for over 10 years. The staff are slow to respond to even the simplest of requests, they 'forgot' to set up the direct debit for the first month's rent and 'lost' the itinerary. I would ... read full review

Comment on agent fees

The fees charged are the highest I have come across for doing very little work.

Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:

Lettings (as a Landlord)
Postcode:

0people found this helpful

Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my property was being well looked after!... read full review

This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I have placed by trust, has allowed this to happen.
I am a single female professional, who has chosen to live in a highly secure development, because I want to feel safe and secure in my home. I feel very upset and concerned that individuals - who I do n... read full review

I have rented out the same property for over ten years and am now on my third managing agent. Thankfully I won\'t have to move to a fourth. The first two companies I used veered from hopeless to more hopeless but Kinleigh\'s actually knows what it\'s doing. The staff are professional, courteous, responsive and very easy to deal with. They actually inspect properties during the tenancy - yes who\'d have thunk it! My previous two never bothered themselves with such basic essentials. They even h... read full review

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW19

Lettings (as a Tenant)
Postcode: SW19

0people found this helpful

Where do I start.
Firstly, if you see something you would like repaired in the property before you move in, the negotiator will give you assurances things will be fixed before the tenenacy starts. Even if you get that statement in writing before you move in, they will play the "It\'s not in the tenancy agreement" card and renege on any assurances they gave you once the tenancy starts.
Secondly, getting leaks fixed or repairs done is like pulling teeth. It took me 1 month to get a... read full review

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW59

Lettings (as a Tenant)
Postcode: SW59

3people found this helpful

Horrible experience.
When it comes to you paying "the monies" as they say, which are the outrageous fees and the deposit, they are very nice, friendly, but once you have paid they suddenly become unavailable, bounce you off, hang up while you are waiting on the phone .... they do reply to emails but in such a rude way that you do feel you are wasting their time.
Enza Miracco who I was dealing with was particularly rude and inefficient.
The agents they work with to carry out the inve... read full review

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW3

Lettings (as a Tenant)
Postcode: NW3

2people found this helpful

There are so many things that KFH have done wrong that there isn\'t enough time in the day to get it all in print.
It isn\'t only the Property Management side that I listed above either. When I decided to take the flat, which I found myself on Zoopla, it was listed as unfurnished by KFH in Belsize. It had 2 wardrobes in one room and a chest of drawers in another. I wanted them removed as I had a container of furniture coming from the US. The landlord did not want them removed and I ended up pa... read full review

What agent could do to change your mind?

The property manager could start by being more sympathetic to the tenant, believing the tenant and reacting swiftly and efficiently when something needs doing, And not arguing with me at every turn. Learn how to be a service provider in a corteous, diplomatic manor. After all, it is the tenant paying through the nose for the flat!

Attached Files

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW17

Lettings (as a Tenant)
Postcode: SW17

1people found this helpful

I\'m a IT professional who just moved to London last year, never had any problem with any tenants or agency before.
The rent was debited from our account on the 18th of each month.
Beginning of November, I gently asked the person of the agent to please move the payment date to the end of the month, as everyone (we shared the apartment) were getting paid at the end of each month, and we had no intention of not paying, but it would help us if you could move it 12 to 13 days later really.... read full review

What agent could do to change your mind?

The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash....\"
I would have liked the agent to talk to the Landlord, changed the date to the end of the month so I could pay the rent without extra charges, without threatening letters of arrears, without telling me I am not important, that the Landlords is who she listened to and no me. That\'s what I would like to have done.
I would have liked the Credit Controller to say, \"I\'m going to talk to someone now, and get this sorted as it\'s urgent and we don\'t want you to get into arrears.\"
I would have liked that on the same day, she called and said, \"we have changed the date to the end of the money. Is there anything else we can help you with?\"
Do you know how I would have felt if she did that? Over the moon. I would have felt this agency cared. I would have told everyone on facebook, on twitter, and on my email to all I know. And...I know a lot of people. A lot.
I would have liked that I wasn\'t ignored for 3 months and for the Credit Control to act like nothing has happened and send me threatening letters about arrears that said...
\"The Landlord might take further legal proceedings..\"
I would have liked to have trusted the agency, to walk away happy and to one day, when I needed to rent again, to know I can come back and be treated with respect. I would have liked to have \"FELT\" good.
I will never forget this experience. I will never trust this brand again. I will never refer anyone to this agency ever. I hope I have been thorough, detailed and vocal so you take my complaint seriously.