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WHITE PAPER:Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.

WHITE PAPER:Dive into this guide to learn what enterprise service management (ESM) can bring to the table, and how it's designed to drive more consistent, actionable data and organizational efficiency by connecting application performance across your enterprise's suite

WHITE PAPER:Once you cut through the vendor jargon and get to the bones of SaaS offerings, it can be difficult to discern which one is the best choice for your organization's needs. Check out this eBook to learn the top 10 questions your chosen SaaS solution should be able to address to help narrow it down.

WHITE PAPER:Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.

WHITE PAPER:Without the right set of visibility and management tools, the inner workings of service management can be just as mystifying to IT as it is to users. Discover how enterprise service management can provide a streamlined and centralized platform for internal service requests and processing.

WHITE PAPER:What exactly does modern, automation-powered service management look like behind the curtain? Jump into this guide to learn the basics of modern IT service management and then some, from the help desk all the way to the service catalog.

WHITE PAPER:While normally bustling campuses have been quiet during summer weeks, IT teams have been hard at work behind the scenes preparing and maintaining the infrastructure that supports it all. Click to learn about the challenges and the innovative projects that campus IT teams have been tackling head-on.

WHITE PAPER:Opportunities for automation can spring up throughout the organization – if you know where to look. Keep reading to learn over 150 ways service automation can be integrated within your organization, from IT to HR.

WHITE PAPER:At the end of the day, your employees are consumers, too. Click to find out how and where IT can improve their employees' experiences within the enterprise through tools like automation, self-service portals, and more. Plus

WHITE PAPER:Find out more about the current state of IT and ITSM budgets across the world in 2018, and discover the technology and strategy choices that are motivating your peers to reevaluate and prioritize their spending decisions.

WHITE PAPER:Service desk technology powered by AI and automation can be intimidating. Dip your toes into the water with this guide, which highlights the six core features that a modern service desk should offer, and how new technology like automation can be used to get there.

WHITE PAPER:It can be difficult to know how your service desk is really performing. Are you meeting the SLAs set in place and do your technicians have appropriate workloads? Access this white paper to learn how you can implement performance tracking and reporting into your service desk solution.

WHITE PAPER:Download this infographic that shows 7 metrics to measure the success of your service desk. From cost per ticket to mean time to resolve, this brief guide will help you evaluate the success of your service desk, and highlight any areas that may need extra focus.

WHITE PAPER:Every department in any organization has lots of little "urgent" requests for a service desk, and as I'm sure you know, volume can get a little out of control. Access this guide to find 101+ ways your IT department can automate your organization, and cut these requests down drastically.

WHITE PAPER:We've all heard before that IT is currently in a time of change. But what does the shift of IT to a more active business role for IT mean for ITIL? Access this white paper on modern ITIL to see how you can take simple steps to realign your strategy.

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