April Cobb

laptop slow with vipre?

Was wondering if anyone else felt that their laptop was slower after installing vipre?

I know it messed with my phone with mobile security. I uninstalled it there and got Lookout instead and have no problems since.

So, wondering if the same thing is happening on three different laptops we own. And if anyone had any thoughts.

Thank you

N

Nicholas Harris

said
over 1 year ago

April,

We do see issues with slowness if we find that VIPRE is installed alongside another antivirus, or if there are remnants of the previous antivirus still on the system. This is a common issue across all AV brands as any 2 programs will attempt to do the same job, resulting in a conflict that can soak up your system's resources.

This is something we can definitely look into and help you resolve, I would recommend contacting our support group at (877) 673-1161 so that we can take a closer look and get to the bottom of it.

R

Ross Herbert

said
over 1 year ago

Not specifically with a laptop..

However, I use Vipre Internet Security 2016 on my desktop and recently I started trying to find the reason for slow file download speeds. My internet subscription is for Fast CABLE with Speedboost thus giving me up to 120Mbps download speed. I could never achieve better than 10Mbps...

I tried using TCPOptimizer from http://www.speedguide.net/downloads.php and found that I could temporarily achieve better than 100Mbps but this would be dropped back to 10Mbps after only a minute or 2. I attach a file showing results of early tests to show the speed increase after optimizing and how it drops back after a minute or 2 and a second to show what I can get after disabling Web Filtering in Vipre.

After involving my ISP and having 3 tech visits it was finally narrowed down to Vipre as being the cause.

The solution was to disable Web Filtering in Vipre. Since then I have been able to consistently achieve download speeds between 60 - 120Mbps. I consider that it is far roo much of an impediment to both web browsing and normal download operations for Vipre web filtering to remain enabled. To reduce download speed by around 90% is rather too much of a disadvantage to warrant leaving it turned on.

I suggest you try that and see what happens. I use testmy.net for speed tests because I find that their results are more reliable than those from OOKLA. (Speedtest.net)

Despite lodging a Support ticket on this issue I have yet to receive a reply - I have since bumped up the complaint from Low to Medium so hopefully someone will investigate and get back to me.

Nicholas Harris

said
over 1 year ago

Ross,

This is a known issue to our development team that certain configurations do experience a significant slow down with the web filter enabled and we are working diligently towards a solution that works best for our users. For the users that are currently dealing with such large drops in bandwidth we do recommend leaving it disabled for the time being as we try to clear up the existing issues.

We do keep cases for these users so that anyone with the problem will be notified when a fix is available, and we will do our best to keep you up to date on changes to the web filter in the future.

M

Mike Batt

said
over 1 year ago

I'm having the exact same issue with my mothers laptop. She is supposed to get 150Mbps with her service and she would get around 20Mbps. She was on the phone and had a tech out 3 different times due to websites not responding and sometimes she couldn't even send an email. I brought her laptop home with me and checked on my service and noticed if I shutdown VIPRE the speed almost doubled. I then uninstalled VIPRE and speeds jumped back up to 135-148Mbps back at her location. I'm having to run another product until this issue gets resolved. I have VIPRE on 8 computers and hope to get this issue resolved so I can install back on my mothers laptop. I thought I already tried turning web filtering off, but I will -re install and try again. My question to VIPRE is should I test one of your beta files, or would I see the same results?

N

Nicholas Harris

said
over 1 year ago

Mike,

Currently, we do not have a beta release available that contains a re-worked Web Filter. You are definitely welcome to test them out, but if you continue to see the bandwidth issues we would still recommend you disable the Web Filter for the time being.