Measure marketing performance

Identify Influencers and Experts

Understand your customers by viewing them across all interactions with your company (marketing, social customer service, and community) and adding social data from Klout.

The Science of Social

Lithium has over a decade's worth of expertise and a team of social scientists, led by Dr. Michael Wu, that uses Lithium’s data set to create algorithms that provide deep insight into community health and vibrancy.

Community analytics

Lithium Social Intelligence helps you measure and improve the performance of your social programs by gaining insights into your community's health

Measure community health and engagement

Identify top content and influencers

Analyze and diagnose trends

Measure community health

The Lithium Community Health Index™ combines six key health factors into an index value similar to a credit score, helping you understand the overall health of your community similar to how banks use credit scores as an indicator of how likely you are to pay them back.

Identify trending content and key influencers

Track page views, visits and more in context with community engagement metrics for deeper insight into your highest performing content across all interaction styles. Use the Klout Community Score to easily identify the most influential people that are driving the most engagement in your total community.

Benchmark your performance

Lithium Cohort Benchmarking pulls data from 400+ communities—one of the largest digital footprints in the world—so brands can benchmark by geography, industry and maturity against a multitude of community-specific KPIs.

Create custom views

Build custom reports and queries in your own business intelligence or reporting tools by exporting daily extracts of event logs to your data store using our bulk data API.

Know your customers better.

The Klout Score only tells part of the story. The Klout Data API offers relevant detail about users through the powerful Klout Topics system. Know who is influential in key areas, what they are interested in and delve deeper into the audience.