Solution

For iPhone 4S, after the iPhone3,3 entry, add the following after the other iPhone entries:iPhone4,1|iPhone 4S

For iPad 3, after the iPad2,3 entry, add the following after the other iPad entries:iPad3,1|iPad (3rd Generation Wifi) iPad3,2|iPad (3rd Generation GSM) iPad3,3|iPad (3rd Generation CDMA)

After making these changes, restart the "Symantec Mobile Management" and "Symantec Mobile Management Service Agent" services, delete the device from the console, and then re-enroll it, and the correct information will be reported.

Applies To

Symantec Mobile Management 7.1 MR1 or 7.1 SP1

References

Source:
ETrack

ID: 2656351

Imported Document Id

TECH178610

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