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Desk-Side Support (DSS)

Overview

Desk-side Support remains one of the most painful and yet common aspects of enterprise IT support. Allied Digital’s Desk-side Support (DSS) undertakes a lifecycle approach towards managing end user devices including laptops, desktops, multi-functional devices, printers and other desk-side devices. Our Desk-side support capabilities include:

Hardware break/fix & Warranty Support

Peripheral device support

Install, Move, Add, & Change (IMAC) services

LAN/WAN (where applicable) support services

Shrink-wrap software support services

First level application support services

Enterprise specific support services (where required)

Backup and recovery processes

Output Management

What We Offer

Hardware break/fix & Warranty support

Peripheral device support

Install, Move, Add & Change (IMAC)

LAN/WAN support

Shrink-wrap software support

First level application support

Enterprise specific support

Backup and recovery processes

Allied Digital realizes the importance of emphasizing the technical skills, customer service relationship and rapid support that is required in the modern information technology environment. Rapid deployment of skilled technical resources and team members to solve problems is our key to keeping the environments “up”, users productive and satisfied and costs down. Our DSS technicians have obtained CompTIA’s A+ certification and possess the manufacturer training and certification to perform warranty support for the devices they support. This means that manufacturer approval for warranty support for your equipment, such as Hewlett-Packard, Dell, Lenovo and many others, ensures that you will obtain world-class support for your technical environment.

Business Value

Rapid support that is required in the modern information technology environment

Fast allocation of skilled technical resources and team members to solve problems is our key to keeping the environment “up” and costs down.