I just installed the Help Desk Queues Add-on excited that I can actually sort out my tickets between departments & have an open-tickets view that is not cluttered. I configured it up & noticed that when you click on the link, by default the URL is: "/tickets/custom_query?condition=%253D&pivot=c_queue&pivot_value=QUEUE1" - that shows ALL tickets that have that queue assigned to them. Right now if I click on it, it immediately crashes IE because of the thousands of tickets we have. Does anyone know of a variable that I can put in there to only show open tickets that are in the Queue of "QUEUE1"