Frustrated by cable monopoly

As a resident of a modern 55-and-over condominium complex in Holden, I am furious over the service and disingenuousness of Charter Communications. Over the Mother's Day weekend our neighbors moved to another unit and, of course, had arranged for their cable service to be shut off. In a triplex, Charter had a two in three chance of turning off the wrong unit. Yep, they blew it by turning off our service and not that of our neighbors'. We were out for four days.

I understand that mistakes can happen, but his is the second time in less than a year that Charter turned off the wrong unit. The previous time we were out for five days. Because we had experience with this problem, we called immediately on Friday for resolution, at which time they promised to fix the problem in 24 hours because they knew it to be their mistake. Lie number one. I called again on Saturday to confirm they would be out during the day to which they responded "yes." Lie number two. By late in the day, they admitted that no one would be out until Monday, meaning that they had no intention of coming on Saturday, let alone Sunday. Lie number three. Service was restored sometime Monday.

We have been repeatedly approached via radio/TV commercials, mass mailings and even on our trouble calls, asking if we would like to sign up for Charter telephone. Answer: You've got to be kidding.

Rather, I call upon the local cable television authorities to hold Charter Communications to higher standards of service. This cable monopoly must be held to task by the local authorities.