Hello everyone

As a woman who has had the responsibility of maintaining of my house, I've been taken advantage of by some contractors. Unfortunately, I've been getting burned with each new situation. Recently, I contracted to have my doors installed. The head contractor seemed like a forthright, personable guy that would do a good job. His subcontractor with 34 years of experience claimed that he had never dealt with "my problem" (door jam needed to be extended) and then acted as though I was being irrational when I pointed out some of the aesthetic eyesores of a poor job. It is Xmas eve and the work is still not done because they have been "fitting my job" in-between other customers for the last two weeks. The head contractor is in Italy for the holidays. One entry and two storm doors...

Hello everyone

Hello everyone

I find that detailed expectations (written and sometimes pictures) with a performance guarantee that's sets a completion date after which payment concenssions occur to be effective. My intent is to NEVER collect on any payment for non-performance....the goal is done right and on time.

Also, if you can ask to see a previous job. If they did a great job a previous customer will usually be glad to talk to you and many times show off the finished product.

I did not follow my advice on a recent job and it cost me $ and time. If they are not willing to meet the stated expectations and timeline then I select someone else...