Sara Matheney has been a valuable member of the Smart Training team since 2015. Sara's role at the company is two-fold: 1. Customer Support & 2. Instructional Design. She began solely doing instructional design, but in the past year took on the role of the main customer support here in the U.S. As customer support, Sara takes in all incoming calls from Smart Training clients needing technical support on our Learning Management System to complete training and/or needing answers regarding important HIPAA and OSHA questions. With each customer, Sara succeeds in treating each caller with kindness and being attentive to their requests to ensure an enjoyable experience with Smart Training services. The most rewarding part of interacting with clients for Sara is solving issues for clients promptly with professional attentiveness. As an instructional designer, Sara is constantly updating and creating online training with the goal of making them visually appealing and correlating the images with the presented information. Her favorite part of instructional design is when a training is completed and is noticeably improved and pleasing to the eye.

​Fun Facts about Sara: - Has a black belt in Taekwondo -Illustrated a published book -Proud Texan, born and raised

Eilers Dental has been serving the Portland, Oregon area since 2005. Dr. Mark Eilers was born and raised in Portland, Oregon. He received his dental school education from the renowned Oregon Health Sciences University School of Dentistry and graduated in 2005. He is the 7th dentist in five generations of his family. Dr. Eilers is dedicated to providing the best quality cosmetic and general dentistry in a comfortable and caring environment. He takes pride in building long-term, trusting relationships with patients and community. Regarding involvement in the community, Dr. Eilers has been a team dentist for the Portland Winterhawks and many local high schools since. In 2014, Dr. Eilers completed a two year Fellowship in Forensic Odontology at the University of Texas San Antonio. He spends a great deal of time helping with local law enforcement as well as Doernbecher and Randall Childrens Hospital doing bitemark analysis, age estimation and identification. He does this work as a way to help the community he knows and loves.​

When the practice expanded in early 2018, Dr. Tom Brown became an associate dentist as a much needed and welcome addition to the team. Dr. Tom Brown graduated from the University of Michigan School of Dentistry and his fiancee Maddy is also going to become a dentist! To learn more about Eiler's Dental, please visit their website: https://www.eilersdental.com/​​Erin Irvin, the Office Manager of Eilers Dental, shared some thoughts regarding being a client of Smart Training since 2017: "Our favorite aspect of Smart Training is the simplicity of the online training. It is very convenient, and makes us all self-sufficient regarding our training. We love our Compliance Advisor, Cindy.She is so sweet and always very helpful. Her experience as a hygienist in the dental field shows. Smart Training helps our office stay compliant, which helps our office run smoothly and keep our patients safe!"

In 2015, Patti begin working for Smart Training part-time, assisting Jim Moore with HIPAA phone calls. In September of 2018, she went full time as a Client Relations Specialist. Her main duty is to call Platinum Plus & Dental Essentials clients to check in with their training and be available to answer any questions or concerns related to compliance. Additionally, she manages Accounts Receivable. Patti has 30 years of medical background in, administration manager, medical coding, customer service, training specialist--the health field is definitely in her blood. Patti is motivated by a genuine desire to help her clients any way she can whether it be brightening their day with a quick check-in or finding the answer to an important question. We love having Patti on the Smart Training team!

Fun facts about Patti: - Has an adult son named Brian -She has 2 little Chihuahua-mix babies, who are brother & sister- Vinny & Lucy. Patti and her son rescued them from a litter of 6. They kept the 2 and found homes for the other 4. - Her interests include: shopping, going to movies, television, and music

The DCDS Dental Assisting School will begin its inaugural program in June 2019 to prepare students for a career as a dental assistant. The program runs for 12 weeks, and consists of both classroom and an active hands-on externship program where students will be placed with Dallas county Dental Society (DCDS) member dentists.

DCDS Dental Assisting School will provide foundational knowledge to prepare students to satisfy additional training and testing requirements of the Texas State Board of Dental Examiners. The school’s new state-of-the-art facility features four fully equipped treatment rooms with cutting edge dental technology, a fully equipped laboratory, a hi-tech sterilization area and digital radiography including DexisTM and OrthopantomographTM technology.

Ashley Smith, RDA, CDA, Program Director has 15 years of experience as a certified dental assistant in various dental specialty offices. Ashley is passionate about dental health and loves to inspire others to reach their goals when pursuing a career as a dental healthcare professional. “A career as a dental assistant offers many challenges,” explains Ashley. “The DCDS Dental Assisting School prepares you to meet those challenges and to gain personal satisfaction in your career.”

The school is a subsidiary of Dallas County Dental Society, a professional association for licensed Texas dentists in Dallas County committed to the enhancement of the public’s oral health education and dental well-being. Established in 1908, DCDS is the chartered local component society of the Texas Dental Association and the American Dental Association.

Jane Evans, Executive Director of DCDS, explains the purpose in opening the school. “Our 1350 member dentists located in Dallas County are looking for dental assistants who know more than just the basics and who are trained to work as part of a dental team. In only 12 weeks, and with minimal cost, DCDS Dental Assisting School can provide a career that offers variety, flexibility, opportunity and challenge.”

Ashley Smith, Program Director, shared her thoughts regarding her experience with Smart Training:​“Smart Training has helped develop, implement, and maintain a safety & health program that exceeds OSHA and HIPPA requirements, providing a safe and healthy learning environment for both our students and employees. The individualized process of providing onsite safety training to both our students and employees is instrumental to our program. Attempting to handle both OSHA and HIPAA compliance on your own is intimidating. With our Senior Compliance Advisor Mr. Rick Simmons, his step-by-step compliance protocol implementation has been effortless and seamless. With the help of Smart Training, DCDSDAS will be able to continue to teach the future generation of dental healthcare professionals the importance of OSHA Regulations and HIPAA Policies and Procedures. With Smart Training’s Program, our students will learn both why and how these policies and procedures are implemented and regulated, allowing a better understanding of compliance.”

HIPAA Journal reports that Baylor Scott & White Medical Center in Frisco, Texas, has discovered that account payment information for almost 48,000 patients may have been compromised.

The medical center discovered an issue with the credit card processing system of one of its vendors. An investigation revealed there had been a week-long computer intrusion between September 22 and September 29. After discovering the incident, the medical center informed the vendor and stopped all credit card processing through the vendor’s system.

Baylor Scott & White Health did not uncover evidence to suggest any patient information had been further disclosed or misused; however, as a precaution, all individuals affected by the incident have been offered one year of complimentary credit monitoring services through TransUnion Interactive.

The security breach was limited to the third-party vendor’s system. Hospital information and clinical systems remained secure at all times. No health information or Social Security numbers were exposed. Only the Frisco medical center was affected by the breach.

​All individuals affected by the breach have been notified by mail. The data security incident was reported to the Department of Health and Human Services’ Office for Civil Rights on November 26, 2018. The OCR breach portal indicates 47,948 individuals have been affected.

Jim Moore joined Smart Training in the Spring of 1998, eager to learn more about the art and science of OSHA compliance and help with product development.

Now, 21 years later, Jim will tell you that he’s developed along with the product. “I’ve been with Smart Training most of my working life because I’m eager to make a difference,” Jim says.

And Jim does make a difference. Most Smart Training clients will know Jim by his voice; he narrates our most popular content. “I grew up in radio,” Jim says, “so narrating is second-nature to me. I also write the modules, collaborate on the message and help design the finished product.” No surprise, then, that Jim has been Smart Training’s Vice-President for Content Development for several years now.

Still, Jim does even more. As one of the few Certified HIPAA Professionals in the United States, Jim Moore is responsible for helping our healthcare clients ensure that their offices are in compliance with the latest patient privacy rules and regulations. “HIPAA is, in many ways, a 20th-Century law applied to 21st-Century healthcare,” Jim says, “and a big part of my job is ensuring that our clients are making HIPAA work in their offices. So my focus is on implementation … how we make the law work for the practice rather than against it.”

“Smart Training is a very unique company with a unique product and a unique role to play with our client companies,” Jim says, “and I’ve enjoyed seeing how we can make an impact in almost any business environment. That’s what I value most about what we do, and my job is to make sure that the benefits we provide are delivered with a minimum of fuss and client interruption.”

​Dr. Richard Shad Hattaway, DDS FAGD of Indian Creek Dental is committed to integrity, service and prevention, taking care of Carrollton and surrounding areas, including The Colony, Lewisville, Plano and Dallas since 2017. Regarding integrity, the Indian Creek Dental Team works to ensure a transparency with the patient on doing what they say, and then saying what they do- sometimes there are several appointments just focused on treatment plan clarity. Dr. Hattaway provides unparalleled service and expertise—offering attentive care to every patient he treats, using only the highest quality dentistry services. The practice focuses on prevention and feels education is the best form of prevention for their patients. To learn more about Indian Creek Dental, please visit their website: https://www.indiancreekdental.com/.

Indian Creek Dental has been a client of Smart Training since 2017. Here are some thoughts Dr. Hattaway had to share about his experience being a client of Smart Training:“My favorite aspect of Smart Training is the consistency it provides to my office. Smart Training is like another employee in the office ensuring we are following all the rules and staying up to date. I appreciate our Senior Compliance Advisor, Rick, because he works hard to be by the book as he helps us, but also praises us for the strides we make towards positive changes towards compliance. Being compliant helps me deliver the safest and most honest care to my patients. Part of our job is to stay compliant, and when we are not being compliant, we are not being completely honest with the standard of care each patient deserves. When it comes to compliance, there are state-required minimums that just make sense. Smart Training gives us advice to help us be above the required minimum standard of care and excel at keeping our office in front of the curve regarding safety & compliance!”

Lee Slaton is Vice-President of Healthcare with Smart Training, where he was instrumental in the design of the FIRST OSHA/HIPAA program for dental practices that is backed up with a written guarantee against OSHA fines.

Smart Training is a 25 year old compliance company that offers the only program for dental practices in the country that combines both OSHA and HIPAA coverage and comes with a written guarantee against OSHA fines AND includes OSHA representation. Their online Learning Management System has delivered over 1,500,000 training sessions to employees world-wide. They have successfully represented companies in over 1,000 OSHA settlement conferences… more than anyone else in the country. No wonder so many dental practices have chosen Smart Training to be their Compliance Partner!

From the experience gleaned by conducting inspections over 1,500 dental practices around the country, Lee and his team of Compliance Advisors have “seen it all” in dental practices…….. the good, the bad, and the ugly, and put that experience to work for our clients, to protect their employees, patients, their livelihood, and their reputation.

3 fun facts about Lee:

He is a commercial airplane pilot, with multi-engine and instrument ratings

He played college football at the University of Tulsa

His youngest son is an All American swimmer at the University of Missouri and will be competing in the U.S. Olympic Swim Trials for the second time in 2020.

]]>Wed, 24 Apr 2019 05:00:00 GMThttp://www.smarttraining.com/smarttrainingblog/smart-client-feature-essential-endodonticsEssential Endodontics has provided excellent root canal treatment to its patients since 2009. They have 4 locations: Burleson, Fort Worth, Mansfield, and the Alliance area in north Fort Worth. There is consistency across their offices allowing for seamless transitions and care for the patients. The doctors of each office strive to treat patients who are experiencing pain promptly, while providing optimal care and comfort using state-of-the-art microscopes and CBCT scans and offering massage chairs, and sedation services. To learn more about Essential Endodontics, please visit www.essentialendotx.com

​Another priority to Essential Endodontics is the training of their staff regarding OSHA& HIPAA regulations and infection control. Smart Training is proud to help ensure the safety and privacy of their patients and employees. Kellie Henry, Director of Operations and Marketing, said the following: “When our patients see our diligence with infection control and PPE, they are put at ease because they know we care about their overall safety- happy patients are our main objective! Rick, our current compliance advisor is very prompt to respond to any questions or concerns we have. He goes above and beyond to give information regarding infection control and back office maintenance issues. Smart Training’s learning management system allows for reports to be run so we can be rest assured all our employees are trained properly for the benefit of our patients.” Smart Training enjoys working with Essential Endodontics and their commitment to compliance and professionalism.

​Catherine Murphey, Compliance Advisor, has been a wonderful addition to the Smart Training team since January 2019, providing service to dental offices of Waco, Temple, Austin, San Antonio, and Houston. Before Smart Training, Catherine worked as an accounting manager in a private dental practice in Austin for 6 years. Catherine‘s top priority is to provide great customer service in a timely manner as she ensures they have all the information they need to create a safe work environment. She gets so much joy from seeing the offices she works with make positive changes that benefit the entire practice and its patients. We are so grateful to have Catherine on the Smart Training Team! ​ Fun Facts about Catherine: -She has a dog that was born deaf! -Her sister works in the dental field as a dental assistant -Born and raised in Austin, Texas