Take over control for your voice workflows with Aircall's Public API

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What is the Aircall API?

You certainly have heard about APIs and Webhooks, two buzzwords displayed everywhere on the Internet, but do you really know what they mean? 🤔

At Aircall, we see three different ways of using our Public API: synchronizing your own data with your Aircall account, taking control of your voice workflows or integrating your solution and becoming a partner!

Webhooks

Aircall's Webhooks are designed to notify your system each time an event occurs in your Aircall app. Webhooks allow you to push Aircall events to third-parties, whether it’s in your in-house system or in a software that’s not yet integrated with Aircall.

Synchronize your CRM

Really… whatever in-house CRM you're using.

In Aircall, you can display all of your customer's information when they call you and log each call in your CRM.

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Customize your workflows

Finetune your voice channels

Decide on which agent a call should be redirected to. Set your agents availability by linking any workforce manager software to Aircall.

Empower your analytics

Retrieve even more call data

By building a custom integration with the Aircall API, you gain access to more advanced call statistics than the out-of-the-box Aircall Dashboard.