Bitrix24: Support

To engage any of our services we require you to have a support contract in place. Our team are here to help your business get the most out of Bitrix24 and will save you considerable money on internal resources and loss of productivity.

1. We will provide you with a dedicated support contact who will learn your business objectives and support you to implement solutions in Bitrix24

2. You will be able to communicate with your contact by telephone, email, messenger or in person.

3. The service is unlimited in the number of requests you can make with each request limited to 20 minutes of your support managers time. Our full SLA is here

4. Our support will cover these common requirements:

Control Panel – Bitrix2 self-hosted editions include a very comprehensive control panel with 1000’s of configuration settings. Making changes to these setting can cause unforeseen consequences. Our support includes full assistance with control panel configuration.

Permissions – User permissions in the self-hosted editions operate at division, department, group and individual level. Understanding this and ensuring users are not given incorrect access can be complex. Your dedicated support contact will support you to maintain the correct permissions.

Business Processes – Bitrix24 includes considerable automation which can be straightforward to set up but can produce unintended consequences, including server crashes if configured incorrectly. You support contact will help answer questions about business processes and automation.

Hosting – Many features such as chat and notifications require custom server configuration and special resources to be installed on the server. Support will assist you to set up these services correctly.

Customisation – Whilst Bitrix24 is built in PHP it operates on its own framework consisting of info blocks, custom components, and API’s. Your dedicated support contact is essential to understand how to create customisations to the system.