Kraken.com has quickly become one of the world’s leading cryptocurrency exchanges and is #1 when it comes to Euro liquidity and volume. Kraken offers Bitcoin (BTC) and Ethereum trading for its users.

While Kraken is the leader amongst cryptocurrency exchanges that deal in Euros, Kraken also trades in other fiat currencies such as United States Dollars, British Pounds, Japanese Yen, and Canadian Dollars.

This platform allows Kraken customers to utilize margin trading, which as an opening fee of 0.01% and a rollover fee of 0.01% per four hours. For users wishing to open an advanced account, extra criteria must be met. If you are a United States citizen, you’ll need to provide your SSN. If you’re a citizen of Germany or Japan, your account will require additional ID authentication.

Given that the exchange is so popular, it’s only natural that users want to know how to contact Kraken’s customer service team.

Like other exchanges, Kraken has seen a recent surge in new users, which has left their customer support struggling to keep up with increased user inquiries.

As of April 6, 2018, Kraken users can contact the customer support team by submitting a request, using Twitter, or referencing the Kraken support database or frequently asked questions (FAQ) page.

Submit a Request

Users who wish to contact Kraken can submit a request here.

Users select from a list of types of issues, which include the following:

US Resident Deposit & Withdrawal Wire Transfer Issues

Deposit and Withdrawal

Can’t Log In

Trading

General Form

Transfer Limit Increase

Press and Business Development

Compliance and Legal

Once selecting an issue type, users have to fill out a number of fields.

Kraken Support Twitter

Another way that users can contact Kraken is via Twitter. Kraken has a support Twitter account called @krakensupport. The support account helps users with their inquiries and tweets support-related content (@krakenfx tweets Kraken company announcements).

Though users may be inclined to take to Twitter in order to get the attention of the Kraken support team for a ticket that they submitted, as of April 6, 2018, Kraken instead recommends the use of this form to escalate support tickets if users haven’t heard back about their support request(s).

For account-related assistance and assistance not in English, users must submit a request.

Support Database

While the support database technically isn’t a way to contact Kraken, it’s possible that a user’s question or issue can be resolved with a visit to Kraken’s support database, which is rather extensive.

The support page includes sections on Getting Started, Verification, Fiat Currency Funding, Digital Assets Funding, Security, Trading and a Help Center. Each section has multiple articles as well.

For example, by visiting the Verification section, users can get information on topics like how long it takes to get verified, change of address, corporate and institutional accounts, changing usernames and more. The support database is also available in Japanese.

Frequently Asked Questions (FAQ)

Like the support database, Kraken’s FAQ page technically isn’t a way to contact the company, but it’s possible that users can find what they are looking for by visiting this page.

FAQs on the FAQ page include “What is Kraken?”, “What is Bitcoin?”, “How to buy Bitcoins”, “How to sell Bitcoins”, “What currencies can I trade Bitcoins with?”, “How much does Kraken charge in trading fees?”, “How to start”, “What is verification?”, “What information must I provide to trade?” and more.

Conclusion

Kraken, like other major cryptocurrency exchanges, has struggled to keep up with user demand as interest in cryptocurrencies has surged over the past year or so.

While Kraken does not provide traditional contact options such as a telephone number, they do offer options like submitting a support ticket, a support Twitter account, a support database and an FAQ page.

Though Kraken is facing complaints about its support and contact options, like other big currency exchanges, hopefully, they will be able to meet the growing number of user inquiries as interest in cryptocurrencies continues to grow.

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This Site provides general information only. Investing in cryptocurrency is incredibly speculative and involves a high degree of risk. There is little oversight in regards to regulation, governance, and insurance. If you invest, you do so at your own risk; only invest what you can afford to lose. Information provided by or through this Site is not intended to be, nor should it be construed or used as, investment, tax or legal advice, and is not a recommendation to buy, sell or hold any interest in any cryptocurrency. Decisions based on the content provided by or through this Site are your sole responsibility.

Disclosure: we own multiple cryptocurrencies.”

About The Author

Cryptocurrency enthusiast and researcher. I provide crypto tutorials, how-to's, coin analysis, news, and information in the cryptocurrency market to help people understand and obtain more information. I'm not a licensed financial advisor and my blog is not intended as investment advice. It is for reference only.

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