Knowledge Base News

Safeharbor specializes in developing knowledge base software applications and providing knowledge management solutions. We have been in the knowledge management industry for over 15 years and are happy to assist and advise organizations searching for the right solution. We share our knowledge management expertise in the articles below.

As Ruby on Rails (RoR) nears its ten year anniversary, the framework is looking more popular and grown up than ever. The list of achievements the framework has amassed is impressive: you don’t need to look further than the growing list of successful web applications built on RoR. RoR is where the web is now […]

Organizations looking to develop a knowledge base will often turn to SharePoint instead of trying a specialized solution. This decision stems from overestimating SharePoint’s capabilities and finding the move to a new solution inconvenient. However, using SharePoint to build a knowledge base is not a good approach. First of all, building a knowledge base with […]

Virtually every department, from sales to customer service, relies on a management system to improve efficiency and facilitate work. A management system in this context describes specific guidelines and procedures for managing company knowledge. It also refers to the technology on which the system is built. The main role of a management system is to […]

FAQs – Frequently Asked Questions – are documents that contains support information for the most sought out questions. FAQs came about in the early days of the internet and quickly became a popular self-help tool. They continue to be widely utilized today as a reliable and effective customer support and knowledge management tool. In this […]

Social media has had a dominant presence on the web for year and continues to play a vital part in business development. Companies have come to develop elaborate strategies for how to best integrate into the social stream because being social is no longer just an option. Those embracing the opportunity gain a competitive advantage, […]

Customer service is an intricate mechanism that requires strategic forethought. Companies that put customers at the core of their service experience better customer satisfaction and generate more business. Still, while the importance of customer service is well understood, good service is surprisingly rare. Customers are valued and companies want to deliver good service, but it […]

SaaS is short for ‘software as a service’ and represents a software delivery model. Compared to the traditional on-premise software model, the application and user data are hosted in the cloud which users then access from their personal computers. As a model of software delivery, SaaS represents a branch of the overarching cloud-computing model. Cloud-computing […]

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About Safeharbor

Safeharbor is now part of Enghouse Interactive - developer of world’s most comprehensive portfolio of call center solutions. Safeharbor delivers cutting-edge community forums and knowledge base software. Safeharbor also provides a full range of knowledge base management services and contact center solutions. Easily manage support content and improve customer service.