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when i came the front desk i got help right away and got in the my room when a great price.. every thing worked i slept great breakfast was great.me and my husband loved staying there we would do it again.it had cable. the WIFI worked very good. loved the hot water. bath room was cleaned room was clean and...

The window did not shut! Interior was falling apart and the heater on full blast was barely blowing heat! Management gave me a space heater to get through the night! If you are stuck and absolutely need to stay somewhere I would suggest anywhere else but here!

Ever see the movie "Vacancy"? Except for the snuff film part this hotel room might have been the setting. It was dirty and dark. There was mold on the tub and sink. When I turned down my sheet there were hairs on the pillow. We found a pair of dirty socks on a shelf. The shower head had some power...

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1Thank Pam R

tej219, Manager at Country Hearth Inn, responded to this review

Thank you for your review and we are sorry to hear that we did not meet your expectations. We are trying very hard to improve the standards at our hotel for the safety and satisfaction of all guests. We will continue to diligently work towards that goal. We hope you will give us another chance in the near future to...

We found the hotel online. Checked in at about midnight after a long day of driving. We really should have kept driving. Very run-down; crumbling foundation; broken locks on the door. We really should have kept driving.
Room was dank, dark and damp. My wife wouldn't take her shoes off in the room, fearful of actually touching the carpet.
We...

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1Thank jugglery

tej219, Manager at Country Hearth Inn, responded to this review

Thank you for your review and we are sorry to hear that we did not meet your expectations. We are trying very hard to improve the standards at our hotel for the safety and satisfaction of all guests. We will continue to diligently work towards that goal. We hope you will give us another chance in the near future to...

Do not use this hotel until they clean up their act and their rooms. Website does not reflect issues there. Based on a Saturday night stay under unusual conditions we had people staying there. Area hotel availability was at a premium but we found rooms here. Bugs in the sink and more than 5 condemned rooms (signs on doors.) Cannot...

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1Thank Mary B

tej219, Manager at Country Hearth Inn, responded to this review

Thank you for your review and we are sorry to hear that we did not meet your expectations. We are trying very hard to improve the standards at our hotel for the safety and satisfaction of all guests. We will continue to diligently work towards that goal. The signs are there in place only temporary for precaution only and there...

Checked in after a long days drive. Went to eat and gas up and when we entered the room we were immediately hit with a stale, moldy smell. There were flies in the room, but house flies and nats. We opened a drawer and found multiple roaches. The rancid looking carpeted floor was wet in spots, but not near the...

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Thank Robert N

tej219, Manager at Country Hearth Inn, responded to this review

Thank you for your review and we are sorry to hear that we did not meet your expectations. We are trying very hard to improve the standards at our hotel for the safety and satisfaction of all guests. We will continue to diligently work towards that goal. We hope you will give us another chance in the near future to...

Well we got there and immediately could tell it was a joke. It just looked run down. After a long days work we got our rooms and went into our rooms to shower. Only to find mold in the shower and nails/screws sticking out of the tac strip in the carpet. Even trying to charge your phone was hectic. There...

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1Thank Birchmet

tej219, Manager at Country Hearth Inn, responded to this review

Thank you for the review of your stay at our property. Since your stay at the hotel, we have updated the hotel policies so this does not happen again. Furthermore we have took the necessary steps to eliminate any pests or bugs in the guest rooms. We are sorry for the bad experience at our hotel and we hope you...

This was one of the dirtiest motels I've stayed in. It smelled musty and smoky. The window to the courtyard was broken and didn't lock. We asked for a different room when the first one reeked of smoke despite the clerks protest that it was non smoking. The room she sent us to had a bad lock on the door....

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1Thank Liz D

tej219, Manager at Country Hearth Inn, responded to this review

I want to thank you for sharing your experience at our hotel and I am disappointed to find that you did not have a pleasant stay at our hotel. We have since your last stay here, fixed all the issues you mentioned and have renovated the guest rooms with new furniture and bedding and linens to ensure that it does...

We booked our reservation here through Booking.com because it was a pet friendly hotel with a pool, free breakfast and spacious rooms. My BF was taking a class in the area and this would be a nice place, we thought, for me to spend the time while he was in class. When we got to the hotel, we noticed that...

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1Thank Karen D

tej219, Manager at Country Hearth Inn, responded to this review

Our sincerest apology for the mistake on our part. We have changed our listing with booking.com to not advertise a pool and have updated pet policy. We have also better trained all staff members so this does not happen again. I apologize for the bad experience at our hotel and we hope you will give us another chance in the...

This hotel was probably pretty nice in the 60's. I don't think anything had been changed or updated since it was originally built. On checking in, I filled out a slip (again much like was done in the 50's and 60's) which served as my receipt. The motel consists of 2 separate buildings separated by a covered walkway. The one...

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1Thank St_Nick61

tej219, Manager at Country Hearth Inn, responded to this review

I want to thank you for your review and since your visit at our motel have done several renovations to upgrade the property atmosphere. We are constantly doing small and big upgrades at the property and try to make the stay safe and enjoyable for all guests. We have taken the necessary steps to make sure that this type of...

The Country Hearth Inn hotel of Sturgis wants to help you feel at home as much as possible when you're on the road. Experience a warm, inviting, and family-oriented lodging choice at a reasonable price at the Sturgis Country Hearth Inn hotel with your complimentary "InnCredible" continental breakfast, free local calls, and the opportunity to take advantage of membership in the Country Club frequent guest loyalty program.At the Country Hearth Inn hotel of Sturgis - Expect More. Get More...more less

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