INDUSTRIES WE SERVED

Auto Industry

Auto Manufacturing

Road Side Assistance

Insurance Industry

BPO/E-Commerce Industry

Health Industry

Education System

Real Estate

Ticketing

Auto Industry

Usage of call centre solutions

Automobile

With the increase in purchasing power capacity of the people in the country, Automobile companies are leaving no stone unturned to woo the customer in buying their brand. With most of the companies having their variants in all car segments, it is becoming difficult for businesses to retain their customers. It is very clear that just making the customer buy a car does not end the job, keeping the client is an even tougher job and has to be persisted with each and every day. If not, it is very easy to lose the customer.

Problems in the automobile sector:

Losing customers because of increasing competition

Salespersons are busy in scouting for new database rather than making sales pitch

Following up with the existing customers

Staying in touch because of lack of customer history

Solution

The most important thing while designing a call centre solution for an automobile player is to provide the solution to retain the client for as long as five years or even more in some cases. This medium achieved if the company starts treating itâ€™s customer as one big family and keeping a record of all their needs. At San Software we overcame this problem by designing a platform that can be customized based on the requirement of the company at the same time not compromising on the looking after the needs that can guide business growth.

SanCCS â€“ SanCCS is our Call Centre Solution that is the best-customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:

Preview Dialing

Progressive Dialing

Automatic Dialer

Apart from dialing services it also provides the client with ease of

Extended warranty sales to the customer before the initial warranty period expires

Reminders for insurance renewals a month before it ends

Post delivery accessories sales pitch

Customer survey during the planning or pre-launch stage

Informing customers about the free service campaigns

Vehicle service reminders

Post sales and post service customer feedback

Generating MIS reports to analyse new callers and repeat callers

Allows you to import and integrate existing patient database through an excel file

Initiate CRM (Customer Relationship Management) programmes and getting the feedback thereby making it possible to improve the existing services

Features

Integrated in one package to provide the client with maximum output

Developed on a standard platform which customized as per the clientâ€™s needs

Insurance Industry

Usage of call center solution in Insurance Industry

Insurance providers must serve the needs of two distinct customer audiences: Policyholders, and agents/brokers. In todayâ€™s environment, ease of doing business and 24/7 access to personalized services are among the most important factors influencing which provides an agent, or Policyholder will select. Customers frequently change providers because of poor customer service or the inability to resolve issues efficiently. Additionally, customers rarely interact with their insurance provider, making it even harder to foster customer loyalty.

Problems in the insurance sector:

Fierce competition with so many new players in the market

Getting new customers

Handling queries efficiently

Effective claim settlement and status reporting

Solution

After analyzing the requirements of the insurance sector in India, San Software has developed a customized solution for insurance companies in India to streamline the process and augment the customer base for higher profits. San Software offers innovative and customized call centre solution for insurance companies. Our solutions are adaptable and provide ease of usage to the end user.

SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer services. The software offers three types of dialing solutions:

Preview Dialing

Progressive Dialing

Automatic Dialer

Apart from dialing services it also provides the client with ease of

Generating the call log history to analyze the effectiveness of employees

Call or voice recording to help in improving the performance and call quality by imparting training in the right areas

Generating MIS reports analysing the conversions

Import database through an excel sheet

Initiate CRM (Customer Relationship Management) programmes to follow up with the customers

Multiple logins to help you in allocating multiple products to your best resources thereby increasing the conversion rate and client satisfaction

BPO/E-Commerce Industry

Auto Callback

Follow-ups

Inbound/Outbound Calling

Complaints Management System

APR Reports

Click To Call

Predictive/Progressive/Preview Dialing

E-Mail/SMS Integration

IVR

Missed Call Services

IVR Blasting

Multi-Campaign Login

API integration with Portals

Skill Based Routing

Live Barging/Monitoring/Remote Barging

Lead Management

Virtual Telephony Systems

Virtual Phone Systems

Virtual PBX

Virtual Number India

Virtual Number Provider in India

Virtual Number Solutions

Virtual Business Phone Number

Sales Software

Call Center Software

Missed Call Auto Call Back

Click to Call

3rd Party CRM API Integration

IVR Blasting

Health Industry

Usage of call center solution in Healthcare Industry.

Managing patient engagement plays an increasingly critical role in the ability of healthcare providers to keep up with the growing demand for quality services and expectations of the patient or attendant. An aging population requiring greater levels of care combined with rapid changes in technology which is now making it imperative for the healthcare service providers to research ways of exceeding customer expectations and at the same time managing the costs to an acceptable level.

Problems in the Health Sector:

Difficulty in handling large number of incoming calls

Manpower requirement at call center to handle so many calls

Managing past medical records of the patients

Quickly finding the call history of the patient

Solution

The biggest challenge for any software or call centre solution company in designing software for a hospital is the difference in size. At San Software we overcame this problem by developing a platform that can be customized based on the requirement of the healthcare service provider.

SanCCS “ SanCCS is our Call Centre Solution that is the best customized solution for any sector requiring call centre or Dialer Services. The software offers three types of dialing solutions:

Preview Dialing

Progressive Dialing

Automatic Dialer

Apart from dialing services it also provides the client with ease of

Based on the number of the caller software gives the history of the previous query

Healthcare being a domain specific industry training plays a significant role in providing right information

Generating MIS reports to analyse new callers and repeat callers

Allows you to import and integrate existing patient database through an excel file for informing them about any event or a promotional event

Initiate CRM (Customer Relationship Management) programmes and getting the feedback thereby making it possible to improve the existing services

Since time is of essence in healthcare our Automatic Call Distribution helps is almost zero hold time leading to higher client satisfaction and efficient distribution of call handling

Features

Integrated into one package to provide the customer with maximum output

Developed on a common platform which customized as per the clientâ€™s needs

Education System

Usage of Call Center Solution

Education

Education industry in India is one of the most profitable. When we talk about education, we mean all education is imparting institutes that include schools, colleges, universities and professional coaching centers. The demand for admission in these centers is the large but efficient handling of the leads and queries is the key to success and increase in the bottom lines.

Problems in education industry:

Solution

Growing competition leading to multiple options for students

So many courses on offer, maintaining a well compiled detailed database

Routing calls to the right person for perfect solution to the prospective student

Deciding upon allocation of resources in real area for better ROI

With improved broadband and smartphone usage, a significant number of queries are generated but are not attended.

The majority of students seeking admission start their college search online. The number of options at their disposal, it becomes necessary for the colleges to have a high conversion ratio and ideally in the first call itself. Most leads from prospective students received through ads, Internet promotion & SMS. To ensure that these leads are not missed & are followed up proactively by the team there is a need for a dynamic Call Center Solution for multi-channel (Voice / Email / SMS & Chat) contact with such students. SanCCS is our Call Center Solution that is the customized solution for any sector requiring call center or Dialer Services. At San Software we also assist you with tracking these communications in an activity log that shows all Phone calls received/made, Emails received/sent, SMS received/sent & more.

SanCCS “The software offers three types of dialing solutions:

Preview Dialing

Progressive Dialing

Automatic Dialer

Apart from dialing services it also provides the client with ease of

Admission and inquiry lead management

Instant details of the course and fees through our database management, SMS and IVR solutions

Central Call recording capabilities

Call back option to ensure 100% contact

Appointment scheduling of the prospective student with course and admission counselors

Generating MIS reports analyzing inbound and outbound calls

Allows you to import and integrate existing patient database through an excel file

Analise the origin of the query or lead to realign the promotional budgets towards the activities giving more results

Customer service log with activity tracking for every customer interaction providing an integrated and unified customer view

Initiate CRM (Customer Relationship Management) programs and getting the feedback thereby making it possible to improve the existing services

Real Estate

Usage of call center solution in Real Estate

Real Estate is one sector that has grown by leaps and bounds. With real estate developers deciding to foray into peripheries and Tier B cities, the demand is expected to increase further and so will be the profits. Demand for commercial and residential property driven by urbanization & increasing household income. The Emergence of nuclear families and growing urbanization has given rise to several townships. With some of the commercial & housing infrastructure projects is being launched, The choice of the people has increased giving rise to stiff competition. But the fact of the matter is that these all can just disappear if the leads are not well attended.

Problems in Real Estate Sector:

Providing solutions that can suit to the particular strata of the society

Comprehending the features of the project and explaining to the customer in the best possible manner

Knowledge of the loans and requirements

Low conversion rate

Solution

The best way forward for the real estate companies is to adopt the best lead generation techniques & ensure that all points are captured correctly into the system and followed up diligently for high conversion ratio. As the real estate industry searches for ways to cut costs and improve their bottom line, our call center solution may be the solution your business.

SanCCS “The software offers three types of dialing solutions:

Preview Dialing

Progressive Dialing

Automatic Dialer

Apart from dialing services it also provides the client with ease of

Call Patching to Property Specialists

Central Call recording capabilities

Call back option to ensure 100% contact

Generating MIS reports analysing inbound and outbound calls

Allows you to import and integrate existing patient database through an excel file

Captures & manages lead received resulting in a quantum increase in the conversion rate

Analyse the origin of the query or lead to realign the promotional budgets towards the activities giving more results

Helps in answering questions about properties over the phone, based on listings & information sought by the customer.

With our Multi-City IPBX system, a central lead gather centre can be formed, and leads can further route to the specific locations.

Multi-location calls routed from the primarily can be recorded for analyzing efficiency and effectiveness of the sales pitch

Through our integrated IVR system you can schedule call back option for managing site visits for the customers

Customer service log with activity tracking for every customer interaction providing an integrated and unified customer view

Initiate CRM (Customer Relationship Management) programmes and getting the feedback thereby making it possible to improve the existing services

Features

Flexible

Cost effective

Integrated in one package to provide the client with maximum output

Developed on a common platform which customized as per the clientâ€™s needs

Ticketing

Usage of Call Center Solution in Ticketing

In India internet usage and smartphone users have grown many folds in the past decade or so resulted in extreme pressure on the companies to provide 24 x 7 services. Out of all the maximum pressure is to the companies involved in the booking of tickets like cinemas, amusement parks, etc.

Problems in ticketing industry:

Solution

Booking assistance required 24 x 7

Large non-collated data

Massive manpower needed to cater to the demand

Easy access to customer for customized booking, show reservation or seat selection on real time basis

At San Software we have developed the science of simplicity. We provide simplified solutions directed towards usage for the client and maximum customer satisfaction.

SanCCS “ SanCCS is our Call Center Solution that is the best-customized solution for any sector requiring call center or Dialer Services. The software offers three types of dialing solutions:

Preview Dialing

Progressive Dialing

Automatic Dialer

Apart from dialing services it also provides the client with ease of

Central Call recording capabilities

24/7 self-service help ticket support options

Generating MIS reports analyze inbound and outbound calls

Allows you to import and integrate existing patient database through an excel file

Integrated and fully-customizable customer support options for your ticketing business