Concierge Services - Global Outlook

The global outlook series on Concierge Services provides market briefs, and concise summaries of regional trends. The report provides an aerial view of the global concierge services industry, and identifies major trends and growth drivers. Regional markets briefly abstracted and covered include US, Canada, the United Kingdom, and Singapore.

The report offers a compilation of recent mergers, acquisitions, and strategic corporate developments. Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 108 companies worldwide.

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Amidst busy schedules and tight working hours, a lot of people find it useful to have an aid to help them enable to focus on high priority issues over those that demand equal attention yet could be taken care of by hiring concierge services. Concierge Services are available for every need, professional or personal, and are provided by experienced individuals/organizations that ensure complete reliability and security of getting a job done. ‘You name it and you have it' seems to have become the mantra in the concierge services industry, with assistance available for various needs, be it relocation, shopping, gifts, dining, travel, home repairs, entertainment or healthcare. Provision of concierge services in the healthcare system is fast becoming a norm, with hospitals readily embracing this approach to generate extra income. Further, customers invariably opt for concierge services in matters related to the real-estate, the most common being recommendations for renovation contractors and help with municipal zoning authorities, among others.

Switching brand royalty is a common trend with customers able to avail better care and features from competing brands. Further, with a number of price comparison websites available, customers find it easier to switch brands based on price variability. The task of retaining customers has become rather challenging, considering the fact that customers tend to be very demanding and also taking into account growing consumer awareness. The strategy of consumer retention gained prominence in the wake of increase in brand switching as well as due to the global economic recession that surfaced in 2008. Concierge services is a worthwhile strategy, particularly in case of time poor and high net worth customers, for establishing better customer relations and for gaining extra revenue as well.

The Digital Concierge Services has become a rage and is being increasingly installed by hotel chains. Digital concierge services, based on intelligent digital devices, facilitate luxury hotels in providing advanced services. Software firms are developing programs that facilitate customers in obtaining information such as restaurant recommendations, flight departures and arrivals, and driving directions, using touch-screen devices, smartphones, and iPads. Further, the industry is also witnessing upscale brands embracing the digital media. The younger generation is the ultimate targeted group as youngsters prefer instant solutions to their queries without much personal interaction. However, personal concierge services still remains in vogue, especially for the older population, and given the fact that there are some aspects of personal concierges that cannot be replaced by digital concierges.