a. Proof that an order is paid: Search iMIS for the order either by organization name or do a check number search (instructions will be at the end of the document).

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#Proof that an order is paid: Search iMIS for the order either by organization name or do a check number search (instructions will be at the end of the document).

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i. If the order is in the system correctly: fulfill the customer request (enter the claim or provide the expiration date etc).

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## If the order is in the system correctly: fulfill the customer request (enter the claim or provide the expiration date etc).

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ii. If the order is in the system but the address is incorrect: fix the address and fulfill the customer request.

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## If the order is in the system but the address is incorrect: fix the address and fulfill the customer request.

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iii. If the order was entered on the wrong record or with the wrong product code: Detail the situation on the media and forward to Vicki Williams for adjustment.

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## If the order was entered on the wrong record or with the wrong product code: Detail the situation on the media and forward to Vicki Williams for adjustment.

Revision as of 13:01, 19 August 2008

Proofs of payment:

What it is:
A proof of payment is a copy of an order and the canceled check that paid for the order. It may be sent at our request to assist in locating a payment or correcting a record.
Agencies may also automatically send them with a claim to prove that the customer is entitled to the journal.

How to process:
Determine what they are requesting.

Proof that an order is paid: Search iMIS for the order either by organization name or do a check number search (instructions will be at the end of the document).

If the order is in the system correctly: fulfill the customer request (enter the claim or provide the expiration date etc).

If the order is in the system but the address is incorrect: fix the address and fulfill the customer request.

If the order was entered on the wrong record or with the wrong product code: Detail the situation on the media and forward to Vicki Williams for adjustment.