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Re: email

It depends on how you are accessing the account. Are you on a desktop or laptop computer using an email client like Outlook or Thunderbird? Or are you on a smartphone or a tablet or what?

I am not a Comcast employee, I am a paying customer just like you!I am an XFINITY Forum Expert and I am here to help. For information on the program click here.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark it as an accepted solution!

I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

Re: email

Re: email

Assuming you are using Mac Mail, in the left Mailbox panel, right-click on the Comcast account. In the menu that pops up, click on Edit. In the dialogue that comes up, click on Advanced. There you will see the field to change the incoming port number. Leave SSL checked, and for Authentication it should be Password.

I am not a Comcast employee, I am a paying customer just like you!I am an XFINITY Forum Expert and I am here to help. For information on the program click here.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark it as an accepted solution!

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Re: email

OK you're one-up on me. My Mac is too old to update to Sierra. I'm still on El Capitan. Try deleting the account from Mail, then re-create it from scratch.

I am not a Comcast employee, I am a paying customer just like you!I am an XFINITY Forum Expert and I am here to help. For information on the program click here.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark it as an accepted solution!

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