About Us

What is Snap Send Solve?

Like all great ideas, Snap Send Solve was developed from a simple thought - “wouldn’t it be great if I could report this broken swing in the park through an app”.

The result has been a robust, user focused, mobile app that takes all the thinking out of reporting to local authorities. Using publicly available data, Snap Send Solve was entered into a Victorian Government ‘App My State’ competition in 2010 where it was well received.

The premise was simple: the app works out where you are, who manages incidents within that particular area and then using a users own email address sends through relevant information such as location, incident type and any related image to the correct contact.

The best part? Users didn’t have to wait in phone queues, pass on any additional personal information, if they didn’t wish, and the same app could be used anywhere in Australia - no need to download an app every time you travel across the country.

After being available to download for a number of years and receiving an increasing amount of feedback from users, Snap Send Solve was redeveloped so that it could similarly work in conjunction with Water, Gas and Electricity companies, Asset Management bodies and a number of other organisations who want to be a part of Australia’s most used incident reporting app.

Today, Snap Send Solve allows users to report incidents to every single council in Australia - yes every single council - as well as a growing list of new organisations.

Why Snap Send Solve?

From a simple thought to grand plans, Snap Send Solve is already Australia’s most used mobile incident reporting app and continues to empower constituents by giving them a solution to report on their terms - no queues, no forms and no need to know in advance who to contact.

The features we offer both constituents and authorities continues to expand as we look to work with users across both divides to develop a service that makes managing reports as easy as sending them.

Snap Send Solve is determined to continue to grow and work with more authorities across Australia and beyond.

The Goal? One app to report any number of incidents to any number of authorities, anywhere in Australia... even a broken swing in a park.

Snap Send Solve Pty Ltd Privacy Policy

Application and purpose

This Privacy Policy applies to the activities of Snap Send Solve Pty Ltd (ACN 162 334 965) (Snap Send Solve)
and is to inform you (You / Your)
regarding the use of Your information which is collected during Your use of Snap Send Solve's smartphone application
(App)
on Your smartphone device
(Device)
.

The App is designed and built to empower users to report incidents to local authorities for reporting and repair
(Services)
.

Snap Send Solve will not collect or monitor personal information about You without Your consent. The information Snap Send Solvecollect is what You tell Snap Send Solve about Yourself and information about how You use the App and Services, such as personal information You tell Snap Send Solve about Yourself (including Your phone number and street address) and using the App and location. Also, if You contact Snap Send Solve, Snap Send Solve may keep a record of that correspondence. Snap Send Solve may also draw upon this information in order to adapt the Services to your needs, to research the effectiveness of Snap Send Solve's network and Services, and to develop new tools for the Sevices. Where possible, Snap Send Solveendeavour to limit Snap Send Solve collection of Your personal information.

If You do not provide the personal information Snap Send Solve may not be able to provide you with the Services.

Location data

You agree and consent to Snap Send Solve use of Your location data where applicable. In addition, You consent and agree to Snap Send Solve use of location data where Your device is used by a third party. When You use the App and the Service, and send a report, Snap Send Solve receives and records information on its server logs from Your mobile platform, including Your location. Snap Send Solve treat this data as non-personal information, except where Snap Send Solve are required to do otherwise under applicable law. To best manage information such as location data, You may disable the tracking functionalities on Your Device, although the App and the Services will not operate to their full capacity and if You do not provide the location You will not be able to file a report.

Using and disclosing Your personal information

Snap Send Solve's purpose in collecting information about You is to provide You with Services that You request and to operate Snap Send Solve's business efficiently. The circumstances in which Snap Send Solve may disclose information about You to another organisation are limited, but include:

when required by law;

for marketing purposes when You have given Your consent;

to an organisation that is an affiliate of Snap Send Solve Pty Ltd or a partner of Snap Send Solve (including, for example, local authorities to manage the report you have lodged via the App), either in Australia or overseas;

when Snap Send Solve believe it necessary to provide You with a service which You have requested, such as contacting You about Your use of the App;

to protect Snap Send Solve rights, property or personal safety or those of another customer or any member of the public; and

in the event that the assets and operations of Snap Send Solve's business are transferred to another party as a going concern.

Service providers

Like many businesses, Snap Send Solve use a range of service providers to help Snap Send Solve maximise the quality and efficiency of Snap Send Solve services and Snap Send Solve business operations. This means that other individuals and organisations will sometimes have access to personal information held by Snap Send Solve and may use it on Snap Send Solve's behalf. Snap Send Solve require its service providers to respect the confidentiality of information that they handle on Snap Send Solve's behalf, and not to keep this information any longer than required for the performance of services to Snap Send Solve or use it for unauthorised purposes.

International use

Please note that information collected by Snap Send Solve may be hosted on computer servers outside of your home country. Therefore, Your information may be processed and stored in a jurisdiction other than Your home country. As a result, depending on the applicable law, foreign governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through laws applicable in the relevant jurisdiction. Your use of this site or the App or Services or Your submission of any personal information to Snap Send Solve will constitute Your consent to the transfer of your personal information outside of Your home country, which may provide for different data protection rules than in Your country.

However, this does not change any of Snap Send Solve's commitments to safeguard Your privacy and Your personal information.

You can request access to the information Snap Send Solve keep about You

If at any time You want to know exactly what personal information Snap Send Solve hold about You, You are welcome to request access to Your record. Please contact Snap Send Solve as set out below. Snap Send Solve will endeavour to make any personal information held by Snap Send Solve about You available as soon as practicable following Your request.

If at any time You wish to change personal information that is inaccurate or out of date, please let Snap Send Solve know and Snap Send Solve will amend Snap Send Solve records. If You wish to have Your personal information deleted, please let Snap Send Solve know and Snap Send Solve will take all reasonable steps to delete it unless Snap Send Solve need to keep it for legal reasons.

Storage and security of Your personal information

Snap Send Solve endeavour to take all reasonable steps to keep secure any information which Snap Send Solve hold about You, and to keep this information accurate and up to date where possible.

Your information is stored on secure servers that are protected in controlled facilities. Snap Send Solve require Snap Send Solve employees and data processors to respect the confidentiality of any personal information held by Snap Send Solve.

Future changes

Snap Send Solve are committed to providing the best customer experience and will continue to evolve to meet Snap Send Solve's customer's needs. Because of this, from time to time, Snap Send Solve policies will be reviewed and may be revised. Snap Send Solve reserve the right to change this Privacy Policy at any time and notify You by posting an updated version of the policy on the Snap Send Solve website. The amended Privacy Policy will apply whether or not Snap Send Solve have given You specific notice of any change. Snap Send Solve therefore recommend You check Snap Send Solve's Privacy Policy from time to time.

What to do if You have a problem, complaint or question

If Snap Send Solve become aware of any ongoing concerns or problems concerning Snap Send Solve privacy practices, Snap Send Solve will take these issues seriously and work to address these concerns. If You have any further queries relating to Snap Send Solve's Privacy Policy, or You have a problem, query or complaint, please email Snap Send Solve at
contact@snapsendsolve.com
or contact Snap Send Solve customer service team on
+61 3 9005 0958