TripAdvisor Traveler Rating:

1.05Cleanliness

5.05Location

1.05Rooms

1.05Service

1.05SleepQuality

5.05Value

1.05

“STAFF”

Nov 24, 2012Jilann C, Charlottesville

The young lady on duty on Thanksgiving day was excellent. . The young man who was there on the day before-Wednesday-was just unfriendly and unhelpful in the extreme. The young man who was on duty on Friday the 23 was fine. Interaction with customers is everything! we had a clogged sink and he acted as though this was a great bother. The custodian is great but he is only one person. I am shocked that things are no better than they were at the time of our first visit. There is a door between suites which will allow someone to get in. i could not believe that they again had to move us after we got in because of this. I am so disappointed .

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valuable Guest Thank you for taking the time out of your schedule to complete our Guest Review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. I have shared your comments with the STAFF here we sincerely apologize for the experience. It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Naresh Krishnani General Manager
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