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managing customer returns

Managing Customer Returns and RMAsThere are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system

managing customer returns Dr. Hamilton’s new book Managing Your Supply Chain Using Microsoft Dynamics AX 2009 . Returned material generally requires an authorization, termed returned material authorization (RMA) or returned goods authorization (RGA). In a simple situation, for example, the customer wants to return a defective product and obtain a credit. The company creates an RMA and provides the RMA number to the customer, who returns the item. The company subsequently records receipt for the returned item and creates a

Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite.

Documents related to »managing customer returns

Midsize food and beverage companies are striving to be more things to more markets, while ensuring consistent customer satisfaction and regulatory compliance. This industry is experiencing unprecedented opportunities at a time when reliability, quality, and food safety are growing concerns. Learn how business systems that tightly integrate vertical operations have helped these companies achieve a competitive advantage.

This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton.

managing customer returns two-part article reprinted form Managing Your Supply Chain Using Microsoft Navision . Part Two will cover design factors related to manufacturing environments and integration with warehouse management, e-commerce, relationship management, service management, and accounting applications. TEC previously reprinted a chapter on Sales and Operations Planning . This excerpt of the Summary chapter is presented in two parts. The book can be ordered on amazon.com or books.mcgraw-hill.com . Design Factors Rela
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Some firms rely on out-of-the box functionality to help reduce risk, minimize custom development, and increase predictability of successful implementation usage. This book simplifies explanations in order to understand the functionality related to operations and supply chain management in process manufacturing.

managing customer returns . A new book— Managing Process Manufacturing using Microsoft Dynamics AX —explains how Dynamics AX supports the business practices of process manufacturing and distribution firms. These firms handle products representing a wide spectrum of industries. Typical examples include food and beverage, chemicals, life sciences, paper, and primary metals as well as non-durable consumer packaged goods (CPG), and each niche often has specialized requirements. A subset of process firms are also involved in di
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Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

managing customer returns customer orientation. Focus on managing customer behavior, attitudes, and profitability. The focus needs to be on using customer profitability as a mechanism to achieve long-term organizational profitability. Senior management is not going to invest resources, including their personal time, if it is not clear that growth and profitability are the objectives. Role of senior management Buy-in Leadership Senior management must define CRM as an operational strategy and then personally direct the implementatio
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The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

managing customer returns of seamlessly tracking and managing interactions across all customer touch points, such as the retail store, the Internet, e-mail, fax, the call center, etc. Though CRM mega-vendors often want users to rip and replace their entire IT infrastructure with the mega-vendor's software stack, many clients view their legacy systems as mission-critical, and might prefer a CRM solution that will protect their investment by plugging into their existing infrastructure. To be sure, services institutions live and die
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Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right.

managing customer returns from the Leading Edge of Customer Experience Management Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right.
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Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.

managing customer returns Customer Service with Business Analytics Customer service needs to go beyond handling dissatisfied customers and build relationships with customers so they are profitable, loyal advocates. Business analytics can help customer service departments acquire the information and capabilities to transform themselves.
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HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology.
The contact center tools comprising the solution allow users to handle social media marketing, mobile

managing customer returns Announces Customer Engagement as a Service HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact
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Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.

managing customer returns Rubin. Rubin is a managing partner at The Usability Group ( www.usability.com ), a user experience consultancy headquartered in Morganville, N.J. His group helps clients grow their technology business around the customer experience. Rubin's clients, including International Paper, Intel, Intuit and FedEx , have already seen increases in market share, customer retention, conversion rates and overall customer satisfaction by implementing user-centered design principles. Toward a New Usability Experts in
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Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to

managing customer returns 360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that
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Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor technology selections. Industry wide, they have contributed to tens of billions of dollars of unnecessary costs. How do you avoid these expensive mistakes?

managing customer returns Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines Executive Summary When it comes to making decisions using some tool that purports to measure value, it is wise to know something about the tool and what it is measuring, as well as why. Poor measurement methods contribute at least in part to project failures and corporate inefficiencies that can take off millions or more from bottom lines and poor technology selections alone have contributed to tens of billions
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managing customer returns Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace,
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With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

managing customer returns the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.
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