Open a new support ticket

Hey there! It’s me again, Florian. I’m the developer of all the plugins find on this website. I know that somethings things just don’t work as expected. That’s why I’m here for. Please ask as many questions as you like. I’m more then happy to help.

PS: You can make my day by being friendly ;)

Please read this first:

If you cannot find a solution on your problem within the documentation pages you can use the form on the bottom of this page.

We need to verify your purchase first so please also provide your purchase code of the product you’ve bought. Click here if you don’t know where to find your purchase code.

Please add admin and/or FTP log in info, or any other stuff that might be relevant.

Support form

Product VersionThe version number of the plugin you are currently using. For example: 3.1.3

WordPress VersionThe version number of your WordPress installation. For example: 4.3.0

I have temporarily deactivated all of my plugins

The first thing I need to do is make sure that there are no conflicts between other the themes and/or plugins. This is the most common cause of problems. Before posting, please temporarily disable all of your plugins.

I need help to customize my plugin or theme

Please understand that I cannot guarantee support with theme and plugin customization. However, I well be happy to assist you with any problems you are experiencing with our themes and plugins.

URL

What are you trying to achieve?

Problem description
Please describe exactly what you're doing so that I can reconstruct your problem locally.

When do I get an answer?

Normally I respond within less than 12 hours. Depending on the amount of request you will get an
answer as soon as possible but in most cases during the next 48 hours (except weekends and/or national holidays).