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Stayed at the Crown in November and it was fabulous, the rooms were very comfortable and spacious, the service was great. The plus side about the crown was the food and restaurants available within walking distance.
The hotel facilities where great, swimming pool with an excellent gymnasium.
I'd recommend this to families and people who want to come for a...

stayed with our grandchildren and we were very well looked after. Children loved the pool. Staff very helpful. Easy access to tram services with only a short ride to CBD. Room was clean and in good condition

Staying at the Crown Promenade was an absolute pleasure. On arrival staff were very friendly, and due to an offer got a big bottle of bubbles which was great. The pool was so lovely, there were young kids playing around so couldn't swim lengths like planned, but that was no problem as I sat relaxing In the Jacuzzi. The location...

Great location, outstanding entertainment under the same roof.
We enjoyed the place and always looking forward to come back.
We celebrated our anniversary all we had some friends coming to join us for lunch

Superb room, modernly furnished and decent value for money. Hotel is exactly what you'd expect for a modern casino style resort. Staff were very friendly and welcoming and I enjoyed the stay...I'd happily go back

It's a good clean property but check in staff don't really go that extra mile to give you all the info you need. For example we were on a package but no confirmation of information on inclusions or how to get them like breaks, free parking, etc. shouldn't have to ask. No info given on check in and it was...

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Thank thevoice68

CrownResorts, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for reviewing your recent stay. Firstly please accept my apologies for the shortfalls in service you encountered, in particular during your check-in at the Front Desk. The points you've noted will be addressed to ensure there are no future occurrences.
On a more positive note it was wonderful to read that our Guest Services and Food & Beverage...

Average, apart for a couple of poeple of the staff that were extremely helpful and friendly (Elizabeth at the Bell desk and Meh in the Brekfast area) the rest of the staff barely smiled. Absolutely shocking internet...couldn't even read 1 email. Uncomfortable pillows and bed and very poor up-keep. Paid $5.00 for a small bottle of water because they didn't...

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Thank PalmaD66

CrownResorts, General Manager at Crown Promenade Melbourne, responded to this review

Thank you for taking the time to review your recent visit. Firstly allow me to apologise for not meeting your expectations, it is always disappointing to learn that one of our guests didn’t enjoy their stay. Our complimentary internet service is usually well received which is good for general internet browsing and email checking and we have a 24/7 technical...

This hotel is one of a complex of hotels, shopping malls, conference centres, cinemas, eating places and, of course, the massive casino. This mini Vagas dominates the South Bank and if you love Caesar's Palace then this is for you. The actual Promenade establishment is a very polished act. The reception staff are efficient and friendly. We had a 22nd...

To say I am impressed with this hotel would be an understatement. From the moment I was greeted in my taxi to reception and room service it has been outstanding. The room is spacious, impeccably clean and the bed was so comfortable. Room service meals were fast and plentiful and a change to the standard menu, no problem whatsoever. This...

We had a one week stay in this lovely hotel for both business & pleasure. Very impressed with the service and friendliness of all the hotel staff; starting from the greeting at the car all the way through to the room housekeeping, such a pleasure that everyone was so pleasant and helpful during our stay. The location of this hotel...

Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade....more less

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Also Known As:

Hotel Crown Promenade

Hotel Style:

#9 Spa Hotel in Melbourne

#18 Romantic Hotel in Melbourne

#20 Family Hotel in Melbourne

#22 Business Hotel in Melbourne

#23 Luxury Hotel in Melbourne

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