Meditelle Ltd (hereinafter
'Meditelle') in providing On-site
Re-upholstery services operates on a
'Business to Business' basis
exclusively contracting to
individuals working in partnerships
or as sole traders and deal with
public, private and voluntary sector
health and therapy sector
organisations (hereinafter referred
to as the 'client'). It is a
condition of sale that the client is
such a professional practitioner or
an organisation. By placing an order
with Meditelle you are confirming
that you are not a consumer and that
you are contracting for business or
professional use and accordingly
agree that consumer-specific
legislation does not apply.

2. Quotation

a. All quotations given by Meditelle and all
orders and instructions given by the Client
are governed by these terms.

b. No modification to these terms shall be
effective unless made by an express written
agreement between the parties. The signing
on behalf of Meditelle of any documentation
of the Client shall not imply any
modification of these terms.

c. The quotation is based upon the
information as requested by Meditelle and
provided by the client.

d. The quotation shall constitute 'an
invitation to treat' and the client order
shall constitute an 'offer'.

3. The Order

a. When the client wishes to place an order
based upon the quotation, in order to
proceed the client will be required to make
payment in full or supply an official
purchase order (see b below).

b. Payment is required
in full with your order. Orders accompanied
by an official purchase order from NHS -
Clinics, Hospitals, GP Surgeries, University
Hospitals and UK Government will be accepted
to be invoiced on a strict 30 day basis from
date of invoice. (In this instance all goods
remain the property of Meditelle Ltd until
paid for in full and we reserve the right of
access to enter any land or premises where
we reasonably believe any equipment to be,
in order to repossess it).

c. Once payment is
made / or an official purchase order is
received it will be necessary to

agree a firm date for the services to be
performed. It is normally most expedient to
make this arrangement by telephone.

d. Meditelle will notify the order details
to the client in writing confirming the
payment made and the firm date agreed.

e. The
client is responsible for ensuring that all
vinyl covering colour selections are
confirmed to Meditelle, in writing, at least
5 working days prior to the agreed visit
date.

f.
Cancellation of a booking prior to the
agreed firm date/time will be subject to an
administration fee. If you wish to
re-schedule an agreed date at least fourteen
days notice is required and an
administration fee may apply unless due to
exceptional circumstances.
In the event that we are unable to gain
access to the premises or the equipment is
not made available to us on the agreed
date/time charges will apply for a return
site visit.

4. Duties of Client

a. The client shall provide clear access to
enable Meditelle to undertake the work and
make all necessary arrangements for the
Upholsterer's vehicle to be parked in close
proximity to your premises;

b. The client shall supply such facilities
as are reasonably required to enable the
Meditelle Upholsterer to provide the
Services without interruption and within any
timescales agreed;

c. The client shall appoint an appropriate
and authorised contact person to supply
Meditelle with any necessary information and
take decisions or obtain decisions from
others without undue delay;

d. The client appointee shall be
specifically authorised and
available:

i. to sign the Upholstery Recovering note
to authorise the actions recommended by the
Meditelle Upholsterer following the initial
inspection (see 5 below);

ii. upon completion and before Meditelle
Upholsterer leaves the client premises, to
check the re-upholstery and the operational
workings and sign to confirm satisfactory
completion.

e. The client is responsible for
ensuring the correct equipment is clearly
identified and assigned
to our upholsterer for onsite
reupholstering. Meditelle will not accept
any responsibility for reupholstering
incorrect equipment provided by the client.

5. Onsite Re-upholstery

a. Force Majeure: Meditelle shall be
entitled to cancel or delay
re-upholstery if it is delayed,
hindered or obstructed through
circumstances beyond its control.
Visit times are agreed in good
faith but cannot be guaranteed as
they may be affected by delays
beyond our control e.g. traffic and
weather conditions.

b. Upon arrival and before
commencing work the Meditelle
Upholsterer will assess the client's
equipment and as a consequence may :

i. refuse to carry out the rework if
it is considered infeasible or
unsafe to do so; (In this instance
any pre-payment for the works will
be refunded less a discretionary fee
for the site visit). Meditelle will
not pay compensation if the chair is
not fit or safe to be reassembled.

ii. identify any parts that may need
returning to our factory for
recovering (e.g. arms or head rest
flaps);

iii. request express agreement
before dismantling your equipment.

c. Any such outcomes of this initial
inspection must be signed for by the
authorised client contact prior to
any work being commenced.

d. On completion of the works to
check both the re-upholstery rework
and the operational workings on the
equipment and sign to confirm
satisfaction before the Meditelle
Upholsterer leaves the client
premises. Once we have left the
premises Meditelle will not be
responsible for any issues: relating
to the working /operating of the
equipment; pertaining to cosmetic
damage to the equipment including
scuff marks, rips or tears to the
vinyl covering. Signing “Unchecked”,
“Not Checked” or similar is not
acceptable.

e. Meditelle is not responsible for
any accidents or breakages to
equipment, items or personnel whilst
the Meditelle Upholsterer is
carrying out work at client
premises.

f. The materials used i.e. vinyl
upholstery and foam, remain the
property of Meditelle until paid for
in full. We reserve the right to
repossess such property in the event
of non-payment.

●
Workmanship Warranty

Our Workmanship Warranty is extended
for a period of one (1) year from
date of re-upholstery work
undertaken and includes any
attachment or fixings e.g. tacking,
stapling and bonding subject to
normal usage of the item. Meditelle’s sole obligation under
this warranty is repair or
replacement of upholstery, at our
discretion. This guarantee does not
apply to the vinyl covering (e.g.
wearing quality, colour fastness,
fabric shrinkage, scuffing,
wrinkling, stretching, or ink marks) as we have
no control over its use, how it is
cleaned or the environment in which
it is kept.

●
Care of your new Vinyl

Meditelle Fabrics offer the ultimate
in stain resistance and cleanability.
Our fabrics can be used with all NHS
approved cleaning solutions such as
Chlor-Clean, Haz-tab, Milton and
Tristel.

1. Clean & Disinfect - Remove day to
day dirt and residue with warm,
soapy water and a clean, soft cloth.
If disinfection is necessary, clean
with a solution of disinfectant with
a damp cloth. When using bleach, a
5% (50,000ppm) solution is
acceptable.

2. Dry - Follow this with a clean
water rinse and dry with a soft
cloth or towel. NOTE: The use of
solvents, abrasives, synthetic
detergents, wax polishes or aerosol
sprays is not recommended. Using
cleaning products contrary to the
manufacturer’s instructions may
compromise the integrity of the
fabric.