Appointments

How To See The Doctor / Nurse

Consultations are by appointment only. You can make an appointment by telephoning or calling in person to the surgery. You will be offered an appointment with your registered doctor if he/she is available. You can expect to see a doctor within two working days, although there might be times when you may have to wait longer when demand on the service is very high.

Appointments with the nurse should be booked well in advance whenever possible. It is necessary to inform the receptionist of the reason for your nurse appointment to ensure that the correct amount of time is allocated.

You can help us by:

Arriving on time for your appointment.

Letting us know if you need to cancel an appointment.

Do not book follow-up appointments unless expressly instructed by the clinician.

Cancellations

Please inform us as soon as possible if you are unable to make your appointment so that we can give your appointment to someone else.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit. After this time, please request a visit only if it is an EMERGENCY.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Patients With Special Needs

We have 2 car parking spaces close to the surgery entrance door reserved for disabled visitors. There is a ramp to the door for wheelchair access and disabled toilet facilities are available on the 1st and ground floors. There are 3 doctor consulting rooms and 2 treatment rooms situated on the ground floor, with further consulting rooms on the 1st floor, accessible by a lift.