With the fast-growing -- and fast-changing -- MSP landscape in mind, CRN has again assembled the MSP 500, an annual list that recognizes North American solution providers with cutting-edge approaches to managed services.

Customer service automation is a rapidly evolving area and one solution provider says enterprises should use the technology to improve the customer experience, not just cut headcount or answer phones faster.

The Boston-based IT service management vendor has made significant investments in its security operations center (SOC) and is working with partners to roll out two new managed security services offerings.

The print giant's efforts to differentiate partners as service providers were highlighted this week at the Xerox Security Summit, which saw more than 200 vendors, agents, dealers and customers gather at the New York Stock Exchange.

The IT service management vendor said the latest edition of its RMM platform will give managed service providers access to a broader array of vendor integrations and a bulked up PSA integration with BMS.

San Francisco-based Loggly, a top AWS and Docker partner, develops a SaaS monitoring product that allows businesses to collect, organize and outline their log data for trend analysis and intelligent insights.

Heartland Technology Group CEO Arlin Sorensen will head the new HTG business unit in ConnectWise as the larger company brings its coaching and other services to a larger audience of 21,000 MSPs worldwide.

Slide Shows

With 100 days as Lexmark's new global channel chief behind him, Sammy Kinlaw is preparing to ramp up channel spending, roll out new incentives and getting partners ready for a massive overhaul of the company's printer portfolio.

Fourteen of the 24 publicly held channel companies on our watch list saw the price of their stock increase in the first quarter of 2018 while 10 recorded stock price declines. Take a look at who were the winners and who were the losers.

Ingram Micro executive vice president and Americas group president Paul Bay says rather than focus on technology and its delivery, Ingram Micro today is all about the business outcome the channel needs to deliver.