Top Critical Review

"Have been waiting for the dash mat since we bought the car, also the all weather floor mats"

Rita»AZ»2016 Mazda CX-9Purchased May 2016|Verified

Do not like the navigation system, the USB ports are in extremely poor locations, Cup holders in front are inconvenient. Have been waiting for the dash mat since we bought the car, also the all weather floor mats. I would think that if you can build a new car, you can make the optional items available. Not very impressed.

"I love the car, but I expect the high quality paint for any car/brand purchased in the 2016 and in line with what I have had w..."

Livea»NY»2016 Mazda CX-9|Purchased Jun 2016|Verified

I love the car, but I expect the high quality paint for any car/brand purchased in the 2016 and in line with what I have had with all four of my other Mazda's including the 2016 CX5 I also just purchased this year.
Machine Grey is sold as a paint upgrade and where applied correctly, looks beautiful, however, the substandard quality I have on my CX9 Signature is unacceptable and I wish I had seen the defects in the sunlight prior to purchasing this particular car so that I could have waited for a different car to come in stock.
Additionally, Mazda of Poughkeepsie included with my purchase the Mazda All Weather Mats, Cargo Tray and Cargo matt, and every time I enquire about this with their parts department, I am told that these accessories are not available.

"Front seat is uncomfortable"

Kevin»CA»2016 Mazda CX-9|Purchased Jul 2016|Verified

The car has too many design flaws to state. Hate driving it. Regret ever leasing it. Wish I could return it. Would pay more for any other car. Looks good for a few minutes until you drive it for a day or two and realize all the promises were empty. It is noisy, the 3rd row is unusable in warm weather and if you are human, no space in trunk or third row. Front seat is uncomfortable. Visibility is horrible. Lane assist is horrible. Navigation and electronics are antiquated and so slow they are useless. Back up camera is horrible. Too many issues to name. Wish I had leased any other car I test drove.

Originally Reviewed on Nov 29, 2016

I wish I had gone with any car I test drove aside from this one. I have never been so upset about a purchase.

"Have been waiting for the dash mat since we bought the car, also the all weather floor mats"

Rita»AZ»2016 Mazda CX-9|Purchased May 2016|Verified

Do not like the navigation system, the USB ports are in extremely poor locations, Cup holders in front are inconvenient. Have been waiting for the dash mat since we bought the car, also the all weather floor mats. I would think that if you can build a new car, you can make the optional items available. Not very impressed.

"Since my Genesis and my previous Honda Odyssey had both, I assumed it was on this model also"

Carl»AL»2016 Mazda CX-9|Purchased Jun 2016|Verified

I would be remiss if I did not tell of my disappointments in the new CX9. The first issue is that it is advertised as an 8 position driver seat (including lumbar). Stupid me believed that since my 2010 had what a perceived to be 8 positions, this vehicle would be the same. I now assume that the lumbar positions are 2 of the positions. I believe that this is misleading advertising. There is no forward and backward tilt of the front of the seat. My 2010 had this. I realize after the fact that although there are sensors for backing up there are none for moving forward. Since my Genesis and my previous Honda Odyssey had both, I assumed it was on this model also. I have a tight garage and miss this feature. Cooled seats may have been an option but just not available on the limited models when we purchased.

"Basically makes the navigation system unusable"

E»NY»2016 Mazda CX-9|Purchased Sep 2016|Verified

Please add SIRIUS XM TRAFFIC !!!!
This is a must for any New Yorker.
The current "HD traffic map" system is absolutely pointless and does not work one bit. This car does not route around traffic like my 2009 Nissan and 2012 Audi does. Basically makes the navigation system unusable.

"I love it, thus far in my life it is the best car I have ever owner"

Pamela»MI»2016 Mazda CX-9|Purchased Sep 2016|Verified

I love it, thus far in my life it is the best car I have ever owner. I can think of on my one thing I would designed differently, thanks would be the door height, it is hard to swipe cards through the window with ccurrent height.

"I find that people are often surprised to discover that the vehicle is a Mazda"

Sammy»MD»2016 Mazda CX-9|Purchased Sep 2016|Verified

I find that people are often surprised to discover that the vehicle is a Mazda. They initially think it's a luxury brand car (lol). "That's a Mazda? Wow!" That's often a question I receive at the gas station or in parking lots/garages.

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