Previous Benefits and Improvements

Restrictions

Only for use with the products sold in Europe. Not all models are sold in all countries.

File Info

File Name

Sound Bar firmware to version M39.R.0377

File Version

M39.R.0377

File Size

216 MB (227,146,461 byte)

Release Date

30-11-2017

Preparation

Check the firmware version

Your firmware may already be up to date, especially if you have a new Sound Bar. If the version number is M39.R.0377 or higher, you do not need to update.

If you're not sure, it's easy to check which version of firmware you have:

Turn on your TV and check it's tuned to the input your Sound Bar is connected to, so if the Sound Bar is connected to the HDMI2 socket, choose HDMI2 as the input

Turn on the Sound Bar

Press HOME on the remote control and wait until you see the home screen

At the home screen, select [Setup] > [System Settings] with the arrow keys on the remote control. Then, press the ENTER key

Highlight System Information on the display and press the ENTER key

On the TV screen, the firmware version number looks like this: "Software Version M39.R.0377" - if the version number is M39.R.0377 or higher, you already have the most recent firmware version.

Important Notice

Read the instructions carefully or you could end up damaging your HT-MT500/HT-MT501/HT-CT800

Don't turn the HT-MT500/HT-MT501/HT-CT800 off - or disconnect it from the power - while it's updating

Don't press any buttons, except the ones mentioned in the instructions

Don't pull out a power cord or a network (LAN) cable during download and update of the software.

Don't pull out a power cord until update is completed. It becomes a cause of failure of this system.

There are 2 easy ways to update the firmware on your HT-MT500/HT-MT501/HT-CT800:

What you need

Why use this method?

Internet / network***RECOMMENDED***

An Ethernet cable to connect your Sound Bar to the internet

To make sure your Sound Bar is connected to:

an active internet connection

a compatible TV

We recommend this method as it's the easiest and quickest way to update your firmware.

USB storage device

A computer

A USB storage device

Update your firmware this way if you can't connect over the internet.

Install

Updating your HT-MT500/HT-MT501/HT-CT800 over the Internet

We recommend this method as it's the simplest way to update. It usually takes about 15-30 minutes. First set up the equipment, then download the update over the Internet to your HT-MT500/HT-MT501/HT-CT800.

Set up the equipment:

Turn on your TV and check it's tuned to the input your Sound Bar is connected to. (So if the Sound Bar is connected to the HDMI 2 port, choose HDMI 2 as the input)

Connect the Sound Bar to your internet source using an Ethernet cable.

Turn on the Sound Bar.

Press [HOME] on remote control and wait until you see the home screen.

Step 1: Install the update

At the [Home] menu, use the arrow keys on the remote control to select [Setup] > [Software Update] > [Update via Internet] and then press [Enter].

The message [A new software version has been found on the network. Do you want to update the software?] is displayed on the TV screen. Select [OK] using the remote control, and press [ENTER].

It takes approximately 5 minutes to start updating after the software has been downloaded.

The message [Update to a new software version. Never turn off power while performing update. Current version M39.R.xxxx New version M39.R.0377]is displayed on the TV screen. Select [Start]using the remote control, and press [ENTER].

After the Update via Internet process has started, the massage [Download capacity: xxxxxxKB/xxxxxKB and xx% is display in TV screen] is displayed but the progress bar on the display has not changed.Depending on the network connection, the Update via the Internet process can take a long time (up to 60 minutes). That is why the message [Download capacity: xxxxxxKB/xxxxxKB and xx% is display in TV screen] is displayed and the progress bar on the display will not change for a long time.

When running Update via the Internet, the TV displays the message, [Connection status cannot be confirmed. Cannot communicate with the server. Please try again later.] and you cannot perform the firmware upgrade.

Check the LAN cable is connected.

Check you have confirmed whether or not your Sound Bar has its own IP address in the network settings. (If you use a proxy server, type the IP address of the proxy you use - instead of the proxy host name - into the Proxy Server field.)

Try the update again.

The power went off while the update was in progress. Turn the Sound Bar on and try the update again.

The update has been going for over 60 minutes and hasn't finished.If the Sound Bar is connected via wireless to the network, please try to connect with a cable to the network and try the procedure again. If the problem continues, the network transmission speed may be low. In that case please try to update your system following the Update via USB Memory procedure.

The message [This device is not connected to network. Perform network diagnostics in the connection server setting] is displayed on TV screen.Please check whether the LAN cable is connected to Sound Bar.

The message [Already Updated] is displayed on TV screen.The firmware version currently installed on the Sound Bar is the latest version

Update via USB Memory Device and your PC

We recommend you use the Internet to update if you can. If not, you can use this method instead. You'll download the update to your computer, transfer it to a USB memory device, then transfer it to your HT-MT500/HT-MT501/HT-CT800.

Preparations for Firmware Update

Before downloading the firmware, please ensure that your computer is running one of the following operating systems and prepare USB flash drive.

Operating Systems

Windows® 10

Windows® 8.1

Windows® 7 SP1

Mac OS X®

Step 1: Install the update

Read and agree to the terms and conditions.

Download the file UPDATE_M39R0377.zip to your computer - remembering which directory you download it to.

Find the file on your computer, right-click on it and click Properties. Check the size is 216 MB 227,146,461 bytes.

Transfer the update files to the USB storage device:

Extract the update file from the UPDATE_M39R0377.zip file.

For Mac OS X® operating system:

Go to the location where the file was downloaded and double-click the UPDATE_M39R0377.zip file.

A new folder will be created called "UPDATE".

For Microsoft® Windows® 10 / 8.1 / 7 operating system:

Go to the directory where the file was downloaded and right-click the UPDATE_M39R0377.zip file, and then click "Extract All".Note: For Windows® 8.1, Windows® 10, the default settings for Internet Explorer® will save the file in the Downloads folder. To locate the Downloads folder, click the "Desktop" tile from the Start screen and then locate the downloaded file using Windows Explorer.

At the "Extract Compressed (Zipped) Folders" window, click "Extract".

A new folder will be created called "UPDATE".Note: Four files will be extracted: MSB39-FW.BIN and MSB39-FW.ID, MSB39-FW_MB.BIN, and MSB39FW_MB.ID.

Connect a compatible USB storage device to your computer.

Transfer the UPDATE folder to the USB storage device:

For Mac OS X® operating system:

Drag and drop UPDATE folder to the root folder of the USB device.

For Windows operating system: Go to the directory where the folder was created, and then right-click the UPDATE folder.

From the menu, click Send To..., and then click the drive that represents your USB device (e.g. Removable Disk E:).

The update folder will be copied onto your USB device.

Note: The update will not be performed if the folder is not copied to the root directory of the USB device or if the name of the folder is modified.

After copying the UPDATE folder, remove the USB device from your computer

Transfer the update to your player

First get the equipment ready, then transfer the update to your HT-MT500/HT-MT501/HT-CT800.

Get the equipment ready:

Turn on your TV and check it is tuned to the input your Sound Bar is connected to. (So if the Sound Bar is connected to the HDMI 2 port, choose HDMI 2 as the input)

Turn on the Sound Bar

Press HOME on remote control and wait until you see the home screen

Insert USB that contains the 4 files

Transfer the update:

At the home screen, select [Setup] > [Software Update] with the arrow keys on the remote control and then press the ENTER key

Use arrow keys to select “Update via USB Memory”, and then press the ENTER key

The message [“Update files found in the USB memory. Do you want to update software? Current version M39.R.xxxx New version M39.R.0377. Do not turn off the power or remove the USB memory during the update.”] is displayed on the TV screen. Select OK using the remote control, and press ENTER

The message [Update Caution] is displayed on the TV screen. Select OK using the remote control, and press ENTER

The update starts

During the update, you see message "UPDT" on the front panel display.

The firmware update is completed when the message DONE displays on the front panel display. The Sound Bar will restart automatically.Note: Do not disconnect the power cord during the update process.

Step 2: Confirm that the update was successful

Check the firmware version. If the version number is M39.R.0377, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Sound Bar firmware using your PC and a USB Memory.

"UPDT" and "ERROR" are displayed alternately on the front panel display.

Turn off the system and disconnect the AC power cord.

Turn on the power of the Sound Bar.

Try the Update via USB Memory procedure.

The power went off while the update was in progress Power on the Sound Bar and follow the Update via USB Memory Procedure again.

The UPDATE_M39R0377.zip update file I downloaded from the update web site cannot be extracted. Did you download the file successfully? Try to delete the file and download it again.

The update has been going for over 30 minutes and hasn't finished

Disconnect the AC power cord from the mains, then reconnect it after several minutes