Case Studies

Antique Art & Artifacts

AKIBA ANTIQUES

ABOUT

Akiba Antiques presents fine arts and artifacts from all over the world including Asia, Africa, and Europe (to name a few). Despite the possibility of sensory overload, each piece retains its own worldly charm and appeal. What the Akibas have carefully crafted is what Charles calls “a center for art,” to put it simply. In addition to Akiba’s main spaces, you will also find independent antique dealers that rent store space from the owner. The result is a gallery-turned-mall with each dealer showcasing his/her own unique items. Every dealer has something different, which represents a part of their heritage to which people are drawn.

PROBLEM

“We get new antiques sent into the store daily. Our store has rapidly grown in so many ways, that managing our entire inventory was becoming too difficult. We were also having problems keeping track of the commission for each of our antique dealers. We couldn’t seem to find a way to follow up with our clients and we needed a way to easily scale up and expand into a large franchise.”

SOLUTION

“The panther gave us the opportunity to become extremely organized with managing our inventory. From the second that we received our antiques we were able to know exactly where everything was at all times. Pay Panther also provided us with a method of payroll that was very effective when it came to the hourly pay and most importantly, the commission for all of our antique dealers. Lastly, Pay Panther also gave us usage of their automatic invoice reminders and email campaigns to be able to follow up with our customers and create great relationships with them. We cannot begin to explain how much The Panther has helped us, we are more organized than ever!”

Charles Akiba
President
Akiba Antiques

Boating

SUNSATIONS MARINA

ABOUT

Sunsations Marina is a full service marina offering complete winterizing services for customer’s Outboard, Inboard or Diesel boat. They provide shrink wrapping, with on-land or in-water storage.

Sunsations Marina can provide dockage for any size boat or yacht up to 50 feThey are specialists in Merc, Volvo, OMC, and Mercruiser as well as experts in fiberglass repairs, hull painting, engine re-powering and mobile home service.

RESULT

“PayPanther has changed my entire business. Before it felt like I was spending more time trying to follow-up with my customers than actually servicing boats. PayPanther’s automated emails have saved me so much time and money. After making endless calls to customers reminding them about due payments, I would eventually forget about other clients I had to follow-up on. The CRM software makes doing business much more efficient. I simply turn on the time tracker when I am working on a customer’s boat and let it generate an invoice to be sent out with just a click. My clients love that they can make a payment with PayPal and I love that PayPanther puts everything I need to know about my business right on the Dashboard. The automation does the rest for me. I don’t have to worry about reminding anyone and as a result, I get paid faster and much more often! ”

Mike Florio
President
Sunsations Marina

Catering

Almani’s Catering

ABOUT

Almani’s Catering is a family-run catering company that provides their customers with delicious food and a mouth-watering bakery.

PROBLEM

“During our events, we couldn’t keep track of the ratio between the people at the events and the amount of food that we had to make and many times we would over-deliver making more then was needed. We were also having problems keeping track of our equipment and found ourselves having to buy new equipment on a weekly basis. We needed something that would help us know if all the equipment that we were using was being returned to us (an item check-list with a record kept online). On top of that, we were not keeping track of the hours that our employees worked. Lastly, we needed to run reports and know what were the most popular menu options during different times of the year to forecast and better prepare for the next season.”

SOLUTION

“Pay Panther helped us throughout our entire business process. The project management tools helped us manage every single catering event that we had. It helped us be aware of the amount of food that we had to bring to certain events so we can increase our bottom line revenue without lacking quality of service. Their inventory tools were exactly what we needed to supervise our equipment. After we began using Pay Panther, we were getting back 100% of our equipment whereas before, we would only get back 75-85% of our equipment after our events. It made our employees feel more responsible and liable after the events.

The reports gave us a new view of our business that showed us the amount of income being generated on a monthly basis as well as any overdue invoices or remaining balances that needed to be collected. As a bonus, we also utilized the shared event calendar so all employees and managers can login to see the event as well as the menu that needed to be made. Last but not least, the time tracking tool that Pay Panther provides is one of a kind. We were able to keep track of our employee’s hours and we were always paying the right amount, right on time.”

Sarah Almani
President
Almani’s Catering

Contractor

ACER PLUMBING

ABOUT

Since 1992, Acer Plumbing has been the leading plumber and general contractor in their surrounding area. With a fleet of trucks and licensed contractors, they have grown from residential to commercial properties rapidly.

PROBLEM

“Most people would probably assume that a plumbing business is as simple as it gets. However, at some point our plumbers have to put down the wrench and go out to their work van to write up an estimate or other paper work. Our plumbers’ vans are cluttered with tools you’ve probably never heard of and they are constantly on the go from one job to the next. The disorganization that comes with being on the go sometimes makes our business slower and confusing for our plumbers and clients.”

SOLUTION

“PayPanther has cleared up all of the confusion and our clients are impressed when they see the plumbers using the technology. After doing a job our clients feel more comfortable with our plumbers making the estimate right from their smartphone, right in front of them. The trip to the van is no longer necessary, and neither is the time spent waiting for a carbon copy to be drawn up. PayPanther has brought our plumbing business into the modern world and even has features we didn’t know we could use, like time tracking, tasks, calendars, and alerts have revolutionized a traditional business.”

David Bonan
President
Acer Plumbing

Dry Cleaning & Alterations

One Stop Cleaners

ABOUT

One Stop Cleaners is a dry cleaning franchise that offers professional and environmentally friendly dry-cleaning, laundry, shoe repair, and alterations. Performing all their work on premises allows them to offer their customers same day service and free box storage.

PROBLEM

“Our Dry Cleaning business grew so rapidly, that managing our customers and leads was getting out of hand. We also began to do alterations and repairs, so we had to find the right way to manage that side of the business. We were having trouble keeping track of our employee shifts and we couldn’t find a smart way to track how many hours they worked. We also began selling small items at the store, which made us realize that we needed a way to keep track of our inventory as well.”

SOLUTION

“Pay Panther provided us with everything that we needed. By using their CRM, it helped us manage the company’s interactions with our current and future customers. It also offered us their Project Management tools, which helped us with managing all the repairs. It offered us their Time Tracking and Payroll to track and pay employees for the hours logged as well as their inventory management software to help us with the growing list of items at the storefront! I’ve never found another site, service, or software that was able to combine all of these great features into one and I’m glad the Panther has helped us stay organized and make more money!”

SUPER Events

ABOUT

SUPER Events is a full service DJ, lighting, entertainment, and event planning company. With a team of over 70 entertainers and event planners, they started as a small start-up DJ company and quickly expanded nationwide across the United States into full-scale event production for corporate, weddings, and social events.

PROBLEM

“A huge portion of our business comes from online leads and inquires. Therefore, following-up on a lead, tracking it, and turning a lead into a client is how we make money. However, we realized that we began to get more leads than we can handle, and we did not want to lose out on the business. It gets even more complicated as employees are always staying in contact with our clients since events usually undergo many alterations and last minute changes. When this happens, we need to update the vendors we do business with as well. All of these interactions can get confusing and it only takes one mis-communication or forgotten task to ruin an entire event (and our reputation). We have been looking for a simple way to manage these things so we can use our resources more efficiently and impress our clients with the dedication that we promise.”

SOLUTION

“SUPER Events generates a great deal of business from online leads and managing our contacts. PayPanther CRM is able to help keep the promise we make to our clients for full-time service and professionalism. It also helps with the other vendors we work with. Before PayPanther it would take a lot of our resources just to manage leads generated online. PayPanther organizes all of our leads and uses automation to give a quick response to those inquiring about our services. We use the projects feature to manage our events, so our employees and even the vendors we work with can all stay on track while planning events. When managing events, details are extremely important! PayPanther lets us store client information so we have everything they want for their special day noted at our fingertips. PayPanther even helps us manage our employees so we can be sure they are doing everything they can to make our clients happy and THEN we use PayPanther to manage their payrolls. Our job is to relieve our clients from the stress of planning, PayPanther helps us relieve their stress AND ours.”

James O’doyle
CEO
SUPER Events

Fitness

OM’Echaye

ABOUT

OM’Echaye is all about promoting positive changes in people’s lives, one at a time, through an integrative approach to achieving personal growth and well-being. They offer a variety of workout classes, including yoga and Pilates. They also have a nail salon, an acupuncturist and a delicious restaurant that serves healthy food.

PROBLEM

“Our business was growing so rapidly and we wanted to add so many new features but we needed something to help us to grow even bigger and keep us organized at the same time. Our staff expanded, which made it difficult for us to keep track of everyone’s payroll. We were also having problems creating and maintaining relationships with our current and future customers. We had many upcoming projects that we were having trouble managing and we also were bringing in inventory to sell yoga mats, clothing, and jewelry that we couldn’t keep track of.”

SOLUTION

“Pay Panther saved our company! It gave us a simple way to track our employees’ hours so that we could always be on point with payroll. The Panther also made available to us the best CRM program that we have ever laid our hands on. The way our company began to manage interaction with current and future customers by using the CRM and email campaigns really helped our company grow. Pay Panther helped us manage our leads, our projects and our pricing with their Project Management Tools. The Gantt Charts also a huge help when it comes to being organized with your company. Pay Panther has definitely helped us become the successful company that we are today.”

Beatriz Wilensky
Founder and CEO
OM’Echaye

IT Consultant

Montreal PC Repairs

ABOUT

Montreal PC Repairs has been servicing local home and small businesses since 2002. With a dedicated team of over 40 computer technicians and IT consultants, they offer a wide range of services at an affordable price.

PROBLEM:

“Although our network of geeks is very smart, they are still human and cannot access data and customer history from their head (all of the time). Part of our business is knowing what computer problems we helped our client with in the past to better understand any new problems or simply to keep our professionalism. Our team members are always on the go and spend more time making invoices, checking client information, and making estimates than they do fixing computers. Keeping up with new clients and inquiries which come so frequently, at all hours of the day, is also difficult.”

SOLUTION

“Pay Panther has made running our business much easier. Since our repair team is always on the go, they access Pay Panther from their smartphone while their on the way to a job to view everything they need to know about that client, including information about their last repair, so our team knows who they are talking to and what they are talking about. This lets our customers know they are dealing with a professional and credible company. While working on a repair, they are able to turn on the time tracker and generate an invoice right away. Our customers can pay us instantly if they choose to use PayPal or Google Wallet. Customers may forget about a due balance and sometimes we might too, but Pay Pantherautomated reminders never forget. While our team is off repairing, Pay Panther collects new clients or inquiries and uses automation for the quickest response. PayPanther CRM is the best way to manage our customer base. ”

Bryan Liehan
Chief Geek Officer
Montreal PC Repairs

Jewelry & Diamond Retail

The Jewelry Corner

ABOUT

The Jewelry Corner has been a jewelry and diamond wholesaler for over 2 generations and 3 decades. Specializing in loose diamonds, diamond jewelry, engagement rings, diamond eternity bands, and wedding bands, they have something special for everyone. Because they are wholesalers, they are able to pass on the savings to the retailer consumer and have recently franchised into the retail market. They currently sell online and have 13 storefront locations throughout the United States.

PROBLEM

“When we first got into the retail market with our first store, we couldn’t manage our inventory. We were having trouble finding and matching misplaced items that were left without tags. On top of that, we couldn’t track our customers and were also unable to keep track of everything that was being lent to other wholesalers on memo. We were having trouble following up with our payment plans and financing to our customers. We had a great team of sales people and many times, they would call the same client without knowing that someone else had already spoken to them. When a customer would leave our store, there would be no further interaction with them and we wanted to send them email campaigns to increase our sales and return business.”

SOLUTION

“Thankfully, we found out about PayPanther. The software has helped us with inventory management online to keep track and locate any missing items by entering the description of the stone or piece of jewelry. The CRM has helped us retain customer information, emails, and phone numbers, and we have been sending monthly email campaigns ever since! We have increased our revenue from step-in leads as well as increase our percentage of return customers. Our salespeople now log every call so they can follow up on all the details for the customer (as well as chat with one another through the feed). Highly recommended if you want to stay organized and make more money!

Robert Dimiglio
President and CEO
The Jewelry Corner

Manufacturing & Distribution

AE Bike & Scooter

ABOUT

AE Bike & Scooter has spent 8 years of research validating a proprietary series of quality low-cost electric bicycles and scooters for distribution to the American and worldwide consumer market. They are committed to advanced technology for the electric age of transportation and to offerings that exceeds today’s environmental (green) standards. They have assembled a complete line of electric motor bikes and scooters (called AE-Bikes) to meet the growing demands of the environmentally conscious consumer.

With a design team in Switzerland and their manufacturing plant in China, they are one of the worlds largest manufacturers, distributors, and retailers for electric bikes and scooters.

PROBLEM

“Because we bring our bikes from China, we needed a way to manage and track distribution from our warehouse in china to our headquarters in New York. We could not seem to manage our inventory from our warehouse in New York and see the current stock levels of all the franchise stores throughout the United States. We also have four different offices in the U.S with no central database for all the employees to see all our current customers and track repairs. We were also lacking a system for following up with current prospects.”

SOLUTION

“PayPanther helped organize and track our inventory from the moment the bikes were manufactured in China, to shipping them in a container, to receiving them at our warehouse in Miami. The Panther is now included in our franchisee package for all new store owners. In less than 15 minutes, our store operators learn how to use the system and already start inputting their current inventory levels online for our central warehouse to see. We can now see a clear view of all the bikes that are not selling and what needs to be ordered quickly before they run out in the storefront.

The Panther has also helped us finally become organized! Our response time to fixing repairs has increased by 327% and our customer satisfaction survey indicates a 13% rise in overall customer satisfaction. We have also increased our response time and follow-ups to our current prospects interested in either purchasing the bike, distributing, or opening their own franchises. Our exponential growth has made it extremely difficult to follow up with all of our requests and the Panther has helped them join our team faster.”

Raj Singh
President and CEO
AE Bike and Scooter

Music Blog

EDM Lovers

ABOUT

EDM Lovers is the all-in-one resource for DJs & music lovers around the world. With a team of over 65 contributors around the world, they provide the latest tracks, tools, technologies, and tips to succeed and have grown as a family community that shares the same passion for DJing and Electronic Dance Music.

PROBLEM

“As a website that provides regularly updated content and features, it is difficult to stay on track with all of our content providers, DJs, tasks, and events. With many different on-goings and people in different places working towards a project, there tends to be a lot of mis-communication and delay in updates or changes. The main problem is our staff and all of our contributors waste a lot of time allocating tasks by email, waiting for responses, and constantly making a number of phone calls to keep everyone in the loop.”

SOLUTION

“Before using PayPanther, it seemed like all of the time spent communicating, updating, scrambling etc. were just a normal part of doing business. Now we realize that running a business doesn’t have to be so complicated. With PayPanther all of our blog contributors can work in unison using the Project Management software, allowing for real-time collaboration which eliminates all of the time spent emailing, waiting, revising, and so on. When a new task comes up, instead of making endless phone calls, our whole team can see what needs to be done right on their dashboard. Automated task reminders ensure our staff won’t forget anything. The most useful part is the PayPanther calendar, since our business deals with tons of events, everyone stays on the same page with event time changes or cancellations, which is very common in the entertainment world! EDM Lovers has been able to grow so much faster using PayPanther!”

Brent Oneil
Founder & CEO
EDM Lovers

Nail & Hair Salon

Sky Nails

ABOUT

Sky Nails is a privately-owned, family-run business that services local customers with an affordable, and comfortable place to go for a quick manicure, pedicure, and haircut.

PROBLEM

“We were having problems managing our clients, we would often have different employees call the same client two or three times because no one was aware that someone else had already spoken to them. We were also having trouble managing our inventory. We would be receiving new nail polishes and supplies daily, without keeping track of what came into the store, and what clients bought out. The system that we had for time tracking the hours that our employees worked was not effective.”

SOLUTION

“The Panther gave us everything and more! It provided a program where you can log calls, so everyone in your team knows whom everyone is calling and what they have followed up on. Pay Panther also allowed us to manage our inventory; they have a whole section JUST to help companies manage their inventory! The new system that we began using with Pay Panther to track the time our employees worked was extremely successful. Pay Panther has basically changed our nail salon for the best. ”

Jen Lee
Founder
Sky Nails

Real Estate

Ero Rentals

ABOUT

Ero Rentals offers quality apartments, homes, and villas in the most prestigious areas for corporate and holiday rentals. Through a network of realtors, property managers, and owners, they provide their clientele with an extensive database of options throughout the world.

PROBLEM

“Since we are always offering such great deals for vacation rentals, we could not manage our leads in an organized manner. We were often unable to remember the prices we quoted, and we desperately needed a program that would help us manage all our different properties and projects. We had trouble following up with past due invoices for property rentals and cleaning fees. We were also having a surge of last minute short-term rentals and it was extremely hard to send the invoice and get paid before they moved in. Our realtors would have to show up on site just to get paid!”

SOLUTION

“We don’t even know where to begin with expressing how much the Panther helped us with all the problems that our company was having. Pay Panther helped us manage our leads, our projects, and our pricing with their Project Management Tools. Pay Panther also provided us with Gantt Charts, which would always help us keep track of our projects on a day-to-day basis. With their time tracking and payment options, we no longer had to show up on site when our customers were not paying us on a timely manner. It’s revolutioned and organized the way we do business today and has helped us increase our customer satisfaction rate and most importantly, our income.”

Southern Wine and Spirits

ABOUT

Since its founding in 1968, Southern Wine and Spirits of America, Inc., is a nationally recognized wine and spirits distributor known for its historic commitment to delivering the highest standards of customer service and creative marketing programs and partnerships. The Company is also known for its best-in-industry professional and well-trained sales, operational and support staff, its ongoing investments in and contributions to hospitality and beverage education for its staff, its customers and to many national educational institutions. In addition, Southern is justly respected for its deeply held belief in the importance of giving back, for being a socially responsible corporate citizen and for making generous contributions to national, state and local charitable organizations.

PROBLEM

“Our company has been running steadily for decades now, but with all this new technology, we needed a way to integrate our company into what society is today. We needed a way to track all of our projects and inventory without using paper and pen. We needed to build more relationships with our current and future customers, and we also needed to find a more effective way of time tracking our employee’s hours.”

SOLUTION

“Pay Panther helped us do just that. It provided us with their project management tools that allowed us to keep all of our projects up to date. It allowed us to make use of their CRM program, which completely changed the way that we handle our customer interaction. It also gave us the opportunity to keep track of the times our employees were working, which facilitated everything when it came to payroll. Pay Panther has definitely improved the way that we handle our business in this modern technological world.”