The Technology Manager & Studio Systems Specialist, under the supervision of the Director of the MAGIC Center and in concert with MAGIC Spell Studios, is responsible for realizing the vision, technical leadership and support required to achieve the academic, research and entrepreneurial mission of the studio and ensure successful facility operations.

The Technology Manager & Studio Systems Specialist will provide the day to day systems and operational support for a digital and interactive media production-based facility with 24/7 availability. Further, the Technology Manager & Studio Systems Specialist will provide primary technical support to students, affiliated faculty, staff and corporate partners. The Technology Manager & Studio Systems Specialist will be the lead architect in designing and implementing creative and technical solutions for a diverse set of needs.

Collaboration and the ability to liaise with university partners, including IT and production facility staffs from Information Technology Services, the College of Art and Design, Golisano College of Computing and Information Sciences, and any other relevant academic unit, is critical. The Technology Manager & Studio Systems Specialist is a member of the core MSS team.

Key Responsibilities include:

Collaborating with the MAGIC Director and the core MAGIC team to envision and design all aspects of the MAGIC technology mission. Specific responsibilities include the operational mechanisms within MAGIC (production facility, post-production facility, lab infrastructure, and workstations), as well as processes and practices to support the MAGIC core team technical activities.

Integrating, deploying, and maintaining technology infrastructure related to academic, research, experimental, entrepreneurial, partnership, and operations activities for the MAGIC film/media production stage, including electrical, grip, camera, A/V, and specialty equipment. Responsibilities are executed in collaboration with application domain staff from the College of Art and Design, Golisano College of Computing and Information Sciences, and any other relevant academic unit.

Integrating, deploying, and maintaining workstation hardware, peripherals, application software, and images for local and remote use to support academic, research, experimental, entrepreneurial, partnership, and operations activities within MAGIC. This includes coordinating with vendors, affiliates, and industry partners to test and evaluate upcoming technologies for use within the MAGIC facilities. Also responsible for connecting workstations to college and university level services and backups as appropriate in collaboration with IT staff from ITS, the College of Art and Design, Golisano College of Computing and Information Sciences, and any other relevant academic unit.

Integration, deployment, and maintenance of specialty equipment and services related to MAGIC operations. This includes media post-production technology, projection and display technology, audio technology, digital signage, IoT devices, and domain specific hardware and software related to media-centric academic and production use. Responsibilities are executed in collaboration with application domain staff from ITS, the College of Art and Design, Golisano College of Computing and Information Sciences, and any other relevant academic unit.Collaborating with researchers and affiliates to realize the hardware and software needed for both funded and supported work. Responsible for balancing development and production needs with access, security, and best practices in coordination with the MAGIC Director and staff as well as campus partner domain experts.

Supporting entrepreneurial, commercial, and event activity that occurs within MAGIC. Responsible for interfacing with external parties to determine technical needs in coordination with the MAGIC Director and staff as well as campus partner domain experts. Supporting students engaged in academic, production, research, and entrepreneurial activity. Responsible for balancing development and production needs with access, security, and best practices in coordination with the MAGIC Director and staff as well as campus partner domain experts.

Supervising students engaged in the technological upkeep of the MAGIC facility, including interviewing, hiring, task and project management, coordination of student workers with other units, technical coordination of activities and events, and other technical student worker functions.

Coordinating critical data and workstation image backups according to university best practices and in collaboration with ITS and College IT staffs. This includes constructing and maintaining emergency procedures guides as well as overriding access procedures in the case of a security incident, emergency, or situation where access to technical staff is lost or compromised. Also requires interface with vendors and suppliers to execute maintenance and repair agreements for covered equipment.

Acting as a liaison or participant on ITS, ISO, and other relevant College and Institute technical committees.

Special projects, reports, and other duties as assigned.

Assist Director and the Associate Director in the creation of the annual budget request and technical horizon planning.

Maintaining currency in technology and infrastructure related to the Center & University technologies services mission.

Required to participate in training and professional development opportunities related to the technical services mission.

Required Minimum Qualifications

Minimum 3-5 years experience working as a system administrator with server and workstation class systems in a production environment.

Ability to collaborate with all stakeholders to envision and implement the MAGIC technical mission in the areas of academics, research, entrepreneurship, corporate partnership, and commercial activity. This includes all aspects of design, deployment, configuration, maintenance, life cycle control, documentation, and conformance with institute, agency, and external criteria as necessary. Expected to liaise regularly with University domain experts from ITS, the College of Art and Design, Golisano College of Computing and Information Sciences, and any other relevant academic unit in a shared support model.

Ability to provide outstanding customer service to all Center & University faculty, staff, students, and industry partners.

Ability to collaborate with staff, affiliates, and students for requirements gathering, needs analysis, proof-of-concept testing, and production deployment of current and experimental software and hardware applications and systems.

Strong working knowledge in infrastructure related to a media production stage, including electrical, grip, camera, sound, A/V, and specialty equipment.

Strong working knowledge in Infrastructure related to computation, storage, and network services with emphasis on virtualized infrastructure, performant infrastructure for media-centric domains, and performant storage. Infrastructure skills include PoC testing and analysis, secure methodologies for setup and distribution of multi-stage development and production services, and a knowledge of commonly available systems and services for a media-based academic and production facility. Responsible for maintaining hardware maintenance service cycle, backups, security profiles, licenses and updates for all infrastructure related components. Also responsible for integrating infrastructure into university services and vendor services as appropriate.[as1]

Strong working knowledge in Linux and Windows Server production configuration and administration. Includes technologies such as Windows Server and Enterprise/Server grade Linux distributions.

Strong working knowledge in Linux, Windows, and MacOS workstation configuration, administration, maintenance, and deployment for over 300 stations.

Ability to design, configure, deploy, monitor, and tune virtualization and private cloud system related to all academic, research, and entrepreneurial functions. Must have production experience with Software Defined Storage as well as Software Defined Networking as appropriate to experience use cases.

Ability to install and deploy private network equipment and rack-based server infrastructure co-located across multiple rooms internal to the facility, across the campus, and at satellite locations as needed.

Additional DetailsThe hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, and you wish to discuss potential accommodations related to your application for employment at RIT, please contact the Human Resources office at 585-475-2424 or email your request to Careers@rit.edu.

Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the Great Colleges to Work For. RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.

As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness

RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov

THE UNIVERSITY AND ROCHESTER COMMUNITY:RIT is a national leader in professional and career-oriented education. Talented, ambitious, and creative students of all cultures and backgrounds from all 50 states and more than 100 countries have chosen to attend RIT. Founded in 1829, Rochester Institute of Technology is a privately endowed, coeducational university with nine colleges emphasizing career education and experiential learning. With approximately 15,000 undergraduates and 2,900 graduate students, RIT is one of the largest private universities in the nation. RIT offers a rich array of degree programs in engineering, science, business, and the arts, and is home to the National Technical Institute for the Deaf. RIT has been honored by The Chronicle of Higher Education as one of the “Great Colleges to Work For” for four years. RIT is responsive to the needs of dual-career couples by our membership in the Upstate NY HERC.Rochester, situated between Lake Ontario and the Finger Lakes region, is the 79th largest city in the United States and the third largest metropolitan area in New York State. The Greater Rochester region, which is home to over one million people, is rich in cultural ...and ethnic diversity, with a population comprised of approximately 16% African and Latin Americans and another 7% of international origin. It is also home to the largest deaf community per capita in the U.S. Rochester ranks 3rd among the best metropolitan regions for “raising a family" by Forbes Magazine; 6th among 379 metropolitan areas as “Best Places to Live in America” by Places Rated Almanac; 1st in Expansion Management Magazine’s ranking of metropolitan areas having the best “quality of life in the nation”; and is among Essence Magazine’s “Top 10 Cities for Black Families.”