The dealer did the vehicle price on it's online, unlike every other dealer selling the particular car I was interested. When I inquired about the price, sales staff insisted I call them. They would not even provide a quote until I told them to forget it. Then when they did finally provide a quote, it was about $5000 more than similar vehicles.
Finally, after they probably realized I was walking, they emailed back to say that I should call to ask about special "discounts" for the vehicle.
These are the type of salespeople that give salespeople a bad name.

They never posted a price for the vehicle on the website, so I contacted them directly. They were convinced that they were priced below "book" value, however, they were well above "market value". When I made an actual offer on the vehicle, they basically laughed in my face and told me I wouldn't get a vehicle like this for that price anywhere! Hmmmm... I have one sitting in my garage now with fewer miles and more options than theirs had. They lost a buyer and my respect.

Not too good. First, they posted the truck without any photos or price. I contacted the dealer (through CarGurus) and they said photos would be forthcoming. Several days later they appeared - all 5 of them. No shots of the interior. Also, still no price. As of this writing Monday morning, there is still no price listed, after being on the site for two weeks. So I wait until someone contacts me (they have my cell# and email).

did not have a good customer service experience. andy was a rude guy. pricing was not as advertised. two sales representative had two different prices. one could not tell me the price because he wanted me to test drive it first but truck did not work and wasted three days of my time. other sales rep said it was a high price because it comes with free lifetime warranty and plus he quote " sales reps need to make commission off of it." i'll take my business else where. thanks for nothing Sunset chevrolet sumner. hope this helps anyone that works hard to find their dream car for their family.

Response from Sunset Chevrolet:

Thank you for the great feedback Mande!

CarGurushttps://www.cargurus.com

Derrell

Aug 30, 2016

The dealer responded right away and were straight forward with the information. The deal unfortunately was not as good as others I had looked at but I really appreciate the up front honesty of the dealer.

Terrible! Sold vehicle the previous night
and never informed us before we made
2 hour trip out there. They were
informed that we would be coming the
next morning. When we got there, we
had to hunt someone down to help us.
And when we finally got help (15
minutes later), we weren't even shown
any other vehicles. Not impressed with
service at all! Waste of our morning!

They have gained a customer for life in
me. Very professional but with that family
feel. I had just come from an awful
experience and was ready to give up on
car shopping. They worked with me to
find a great car. It wasn't the used car I
went to look at but a brand new 2016
Chevy sonic. I love it! Happy Customer
here.

Response from Sunset Chevrolet:

Scott, we're very sorry to hear that your experience with us wasn't the most positive. We apologize for not being able to find the right car, in the right price range, to fit your needs. If you'd like to discuss this in further detail please do not hesitate to give our General Manager, Tyler Foss, a call at 253-863-8144

Response from Sunset Chevrolet:

Steve, I am very sorry to see we have not achieved 100% satisfaction in our process. We strive to have the best Internet Process around to make sure all of our potential customers get the information they require in a timely matter. This includes Internet Sales and Customer Service Staff shifts from very early in the morning until late at night to make sure we don't miss anything. I am sorry to see we have missed you! Contact me right away (I can't find your info without your last name) and I will make sure I get you all of the information you need, as well as making sure you get the best deal

Steve, I am very sorry to see we have not achieved 100% satisfaction in our process. We strive to have the best Internet Process around to make sure all of our potential customers get the information they require in a timely matter. This includes Internet Sales and Customer Service Staff shifts from very early in the morning until late at night to make sure we don't miss anything. I am sorry to see we have missed you! Contact me right away (I can't find your info without your last name) and I will make sure I get you all of the information you need, as well as making sure you get the best deal when you come in.

Response from Sunset Chevrolet:

Simon, Thank you for leaving your feedback. We have just been trying to contact you to provide you with the information you requested, but have been unsuccessful. We strive to provide our potential customers with the best information possible when requested. We can certainly text if that is your preferred method of contact.

Price listed as "negotiable". Upon inquiry, price provided was laughably above market, at least $6k. It better be negotiable! But why even engage when they open with such an unrealistic offer. Good luck - I have taken my business elsewhere.

vehicle was way overpriced, the sales person was late to 2
different appointments, I had to drive to a different lot 20 minutes
away after waiting for the sales person for 30 minutes at the lot we
were supposed to meet originally. I ended up buying from Fugate
Ford in Enumclaw and the 2 interactions were 180 degrees apart,
very professional staff, met on time and the pricing was realistic!

feels bad about this sales manager
Jason he is not professional talking to
people,
They never explain you how much they
give you for the trade in, all they like to
see is the numbers on ther sde there
good, so went i test drive my car I feel
something going on with the alignment
and the transfer case an he says its
okay I'll take care of it,
now when I try to make appointment to
get it fix it was a 5 days later, an
the sales manager says you're on your
own,
but if we have to fix it you have to pay,
an we dont know how much will be, well
they don't help people they robbing
people, this stinky people stinky people
hope they can go well but the nit
drinking a drop from me.

Not having prices on their vehicles, all in an attempt to necessitate
a phone call and gathering your information only to use that
information to continue emailing you thereafter is not great
customer service.

I think the people were polite and things seemed to go really well
until I realized that my truck wasn't prepared. The back window
couldn't move and sounded like metal spaghetti and when I went
to take it in they hadn't physically written it down in their schedule
and then I had to go and have a meeting on if they were going to
fix my truck in which the window was fixed and it was put as a
priority cause they could see how upset I was with this
experience. Then the other thing was that they certainly can't
detail a call at all. Had paint and tar on the underside of the wheel
covers and bumpers and dog hair all over the floor of the back
seat. When I took it in to have them do it right they still did a very
poor job. I would have done it and will have to do it myself in spite
of being allergic to most dogs. Overall, they did fix the window. I
just wish it was a smoother transition. Dealing with this company
was a little bit better than dealing with the Harnish Family
Auto/Puyallup Chevy but I think from here on out we're done with
Chevy dealerships.

I have been unable to actually get down there due to issues I can not leave at the moment. Great personality, fun to receive their emails. Easy to discuss terms. No negative interaction. Just because terms may not be agreeable, is not a negative experiance. You choose to accept or not. Does not stand for personal contact.

Courteous and friendly. Sales rep could have made better attempt to sell me a car. I was ready to purchase car I test drove, but rep let me get away by not making serious attempt to sell vehicle to me.