4. Learn more about the cards

5. Customer service

Fees and limits

Platform trading fees

The fees associated with your purchases, which include commission and GST, are built into the prices you are quoted at the point of sale.

Platform Fee Type

Fee

Commission

3.5% commission on spot price + GST

Deposit and withdrawal fees

The fees for deposits and withdrawals may vary.

Deposit fees

Deposit method

Fee

blueshyft (cash)

0%

POLi

0%

Withdrawal fees

BTC.com.au does not provide a cryptocurrency wallet, so you will need to have a wallet ready to go and provide the address when purchasing cryptocurrency.

Cryptocurrency network fees may be charged at the time of purchase, but will typically be negligible. You will be informed of these at the time of your transaction.

When you choose to cash out your crypto by using it to pay bills, or sending it to a bank account, that service is administered by Living Room of Satoshi (LROS). There are no fees for using LROS. A spread is charged instead.

Cryptocurrency network fees

Varies - usually a few cents

Bill pay

LROS spread

Bank transfer

LROS spread

Transaction fees

The BTC.com.au ATM/EFTPOS card offers a wide range of services for free, even where a traditional bank card would charge fees.

There are still some fees though. Note that all listed fees are in Australian dollars. Some merchants may also charge their own fees when you use the card.

Fee type

Amount

Card issue fee

Free + free express postage

Funds loaded to the card

Free

Replacement card

Free

ATM withdrawal

ATM owner fee

Point of sale purchases

Free

Disputed transaction fee (per transaction)

$10

Monthly maintenance fee

$4.99 or

Waived if over $500 is loaded on the card that month

Monthly inactivity fee (charged on the first day of the month after 180 days of inactivity)

$4

Negative card balance top up

Equal to the amount required to return the card to nil balance

Manual funds transfer fee (from the card to an external account)

$19

Limits

Platform limits

Minimum purchase

Maximum purchase

$40

$8,000

Initially, customers will have a maximum limit of $1,000, which can be increased after a couple of successful transactions. Contact the BTC.com.au customer service team to increase your limit.

Card limits

The card has its own limits. As a general rule of thumb, you can never have more than $999 on the card at any given time.

How fast will my funds be available?

BTC.com.au can let you buy bitcoin and make it available to you almost instantly as soon as payment is received.

This is because the service has been automated, and as soon as your payment is received, you will automatically receive the cryptocurrency to your wallet.

POLi payments: Almost instant (usually 60 seconds or less)

blueshyft: Within minutes of making the cash deposit

Is BTC.com.au safe to use?

BTC.com.au is a registered Australian company (ABN 52 625 367 811) and a member of the Australian Digital Commerce Association. It provides clear contact information and customer support channels.

It also ensures you maintain control of your cryptocurrency at all times because it doesn't provide a wallet. This puts you in charge of your own security.

The card might present some risks though. It requires a PIN number, which will be provided when you order the card.

However, it's important to note that unlike typical bank cards, your card is also entirely your own responsibility and BTC.com.au does not bear any responsibility for misuse following its loss or theft. And while the card is administered by Cuscal, which is an authorised deposit-taking institution in Australia, a deposit on the card itself does not represent a deposit with Cuscal.

BTC.com.au is, by all appearances, a legitimate cryptocurrency business, and its card is a legitimate product, but you are still entirely responsible for the security of your card and crypto wallet.

How do I create an account at BTC.com.au?

To use BTC.com.au, you will need to create an account and then provide the requested information.

Click "sign up" in the top right of most pages on the BTC.com.au website. Provide your email address, mobile phone number and choose a password.

Activate your account by using the one-time password sent to you via the provided mobile phone number

Answer the mandatory account-opening questions, which require you to provide the details required for BTC.com.au to comply with its anti-money laundering and counter terrorist financing (AML/CTF) legal obligations.

BTC.com.au may require different information, and the services it gives you access to may vary depending on the depth of information you have provided, and how long you have been a customer.

Disclaimer: Highly volatile investment product. Your capital is at risk. 65% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.Copy the trades of leading cryptocurrency investors on this unique social investment platform.

Special offer: Get a $10 bonus when you create a verified account through finder. Payouts every 10 business days. T&Cs apply.
Link your bank account to buy and sell 10 cryptocurrencies with Australian dollars.

Disclaimer: Highly volatile investment product. Your capital is at risk.Use your USD, EUR or RUB to buy and sell cryptocurrency at competitive exchange rates and with high maximums for verified accounts.

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Frequently asked questions

BTC.com.au is for Australian customers only. It only accepts AUD, and only supports Australian bank accounts.

There is no BTC.com.au app, but the site is mobile-friendly and can be used on your phone.

The verification process may vary depending on the services you are trying to access and your transaction volume.

Verification in line with anti-money laundering and counter-terrorism financing (AML/CTF) obligations will typically require you to provide information including your name, address and contact details, with documentation to help verify this information, such as a driver's licence or passport.

Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly
volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of
future performance. Consider your own circumstances, and obtain your own advice, before relying on this information.
You should also verify the nature of any product or service (including its legal status and relevant regulatory
requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may
have holdings in the cryptocurrencies discussed.

Disclaimer - Hive Empire Pty Ltd (trading as finder.com.au, ABN: 18 118 785 121) provides factual information, general advice and services on financial products as a Corporate Authorised Representative (432664) of Advice Evolution Pty Ltd AFSL 342880. Please refer to our FSG - Financial Products. We also provide general advice on credit products under our own Credit Licence ACL 385509. Please refer to our Credit Guide for more information. We can also provide you with general advice and factual information on about a range of other products, services and providers. We are also a Corporate Authorised Representative of Countrywide Tolstrup Financial Services Group Pty Ltd. ABN 51 586 953 292 AFSL 244436 for the provision of general insurance products. Please refer to our FSG - General Insurance. We hope that the information and general advice we can provide will help you make a more informed decision. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. Although we cover a wide range of products, providers and services we don't cover every product, provider or service available in the market so there may be other options available to you. We also don't recommend specific products, services or providers. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the information they can provide. If you are unsure you should get independent advice before you apply for any product or commit to any plan. (c) 2018.

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