This information comes from Nintendo of America president Reggie Fils-Aime…

“As Nintendo looks at the overall online digital experience there’s a recognition that there’s a lot of work to be world class. And we pride ourselves … We believe our IP is world class. We believe that when we create a piece of hardware it’s world class. We need to get our digital environment world class. And that’s what we’re working hard to do.”

– There are features that Nintendo is specifically prioritizing that he knows consumers expect
– Those include voice chat, but also entertainment services like Netflix and Amazon Prime, which Nintendo “recognizes are important for a device you can take with you”

“As we were proceeding along development, there were things we wanted to do with Nintendo Switch online that extended the development time. hen you look at the products [from Nintendo] that have been delayed, typically it’s worth the wait. Breath of the Wild is a great example.”

“We wanted to make sure that it is a robust, well-executed online environment, and for the $20 annual subscription fee, the consumer says, ‘This is a no-brainer. I want to participate. I’m all in.’”