I've also been experiencing super slow speeds for the first consistent time in 3 years. Up until recently I had no complaints at all. Now I put up with this (Attached).

For someone who could consistently get 1600KB/s for years, this is very very disappointing and I know the P2P cache excuse is not a valid one as other ISP's I have been with didn't utilise a cache and my sources still gave me maximum speeds.

Thanks for posting Cerberus. I am currently connected to the same Ubuntu 11.10 torrent, at 880 KB/s. Still using Deluge, because it uses a GUI not a lot different from μtorrent, which rtorrent doesn't. The seeders are in the USA now, and most are using μtorrent (Windows) rather than the expected libtorrent (Linux). My traffic is via AAPT.

Something is up with some users, but I haven't been able to duplicate the issue, so I can't analyse it.

Thankyou for the phone call however as I tried to explain to you, the p2p cache being decommissioned is not the reason for the sudden slow p2p downloads many of your customers are currently experiencing. Many of your customers know what speeds they get when they avoided it so they know to expect more than this.

Also, the excuse that you do not guarantee speeds and I should leave if I am unhappy, is one that will not increase customer satisfaction. I would advise you to only use this tactic when dealing with abusive customers as I find it offensive when I'm being co-operative and calm.

As I mentioned, around the time of the network switch, I woke up one day to find I had lost 3 megabit in download sync and my p2p speeds were aweful. How can the decommissioning of the P2P cache cause me to lose 3 megabit in sync?

I would suggest that Exetel investigate this issue thoroughly and start explaining to their customers why their experience with Exetel has suddenly been soured.

These flimsy excuses and advice to go elsewhere is not the right attitude to have with long term good customers who have done nothing but recommend your services in the past to anyone who asks.

Unfortunately I think the heart left Exetel when the great man did. Which is sad.

I just read through the posts in this and the other forum, and since we can't duplicate private trackers, seedboxes, and the like, we have to compare those who get an unsatisfactory result for the Ubuntu 11.10 torrent. They seem to be μtorrent users. There is a slow report for Deluge running on Windows. The few Linux users report no trouble, and I didn't notice a Mac user commenting. The posters are experienced torrent users. Is there any significance?

Dazzled,
The suggestion at other forums to try other torrent clients seemed to be a good one, currently I am testing tixati and it is running at 1100KB/s which is very acceptable for my sync.

This brings up another question though, if customers torrent client and home networking setups have not changed recently, how come the most popular torrent client is suddenly having speed issues but others are not?

Have Exetel implemented a filter of sorts to restrict traffic through these clients? Don't know how possible that is to do but I do know that it isn't the type of behaviour that any company would admit to.

Looking forward to some official input, thanks for your reponses also Dazzled

No comment on the tracert I posted? I might not understand the technical details, but it appears the connection tanks past the NZ gateway. Requests time out, high ping time and it sometimes looks like a wild goose chase trying to get to the destination. And it's a tracert so it's independant of BT client. Seems to be a problem with overseas IPs. Here's another 3 I did today (these are all from connected BT peers from public trackers), I've done more and they all had the same result:

C:\>tracert 70.230.199
Tracing route to 70.230.0.199 over a maximum of 30 hops