I completed over 30 years of honorable service and held a Top Secret SCI clearance. I am seeking an opportunity to work with the Department of Homeland Security or in the Criminal Justice field. My professional experience and academic qualifications would be an asset to any company.I have a bachelor degree in Criminal Justice, a Undergraduate Certificate in Homeland Security, Certificate in Advance Studies in High Performance Team Leadership from Washington University of St. Louis. As part of my continued studies, I plan to pursue a Graduate Certificate in Homeland Security, from the American Military University, I have kept my academic records distinguished. I have expertise in Command and Control Communications, Information Management Networking. I have provided technical advice to senior staff on policy, procedures, and reports. I am task oriented, with skills as an analytical thinker, and long-range planner in conceptual designing.I am a member of Armed Forces Communications and Electronics Association, the Sergeant Audie Murphy Association, the Signal Corps Regimental Association, and a member of the Alpha Phi Sigma Honor Society. During my soon to be 30 years of honorable service, I have learned the value of teamwork and commitment, how to win, how to work hard, how to concentrate and focus on goals, and how to balance my time and priorities. With a healthy body of solid professional knowledge and the cultured mature passion of well rounded professional. I will be continuing my learning for the future by pursuing my continued Life-Long-Learn program, as I continue to pursue my Undergraduate Certificate in Corrections, Spanish Language, and Hand Signing by the end of this year. I am eager to enter your company and make my share of contribution to it.

III Corps G6 Operations Sergeant Major

Start Date: 2005-05-01End Date: 2006-04-01

Served as the operations Sergeant Major for the ACofS G6, III Corps; accountable for the supervision, planning, installation and maintenance of III Corps and all its major subordinate commands (MCSs) voice and data communications to include: Mobile Subscriber Equipment, Tactical Satellite, Video Teleconference, Defense Red Switch and Defense Switching Network; responsible for the training, health and welfare of 61 Soldiers and 18 pieces of equipment valued in excess of $30 million.

ASSOCIATE NETWORK ADMINISTRATOR - Altamira Technologies Corporation

Timestamp: 2015-12-25

To obtain a technical position within a growth oriented company that offers professional challenges and advancement in working towards the integration of advance communication and satellite systems.Seasoned professional with over 20+ years of experience as a Satellite and Telecommunication Specialist for the United States Army and with US Government Contractors. Skillfully planned, organized and supervised all activities associated with the installation, operation, and maintenance of voice/data/video messaging systems and complex satellite communication/surveillance systems. Knowledgeable in a variety of Commercial-Off-the-Shelf (COTS), Government-Off-the-Shelf (GOTS), as well as manned/unmanned surveillance systems. Strong communication skills, both written and spoken; quality customer service and ability to determine customer requirements, develop solutions to issues, and brief users, vendors, and other government agencies on equipment capabilities and operation. Work directly with Military Leadership to develop work plan activities and schedules to meet stated goals. Developed and led technical training and evaluation of personnel performance and technical competencies for user support in field environments. Security Clearance Level: TOP SECRET (SCI) and CI Polygraph

Seeking a challenging position in the Audio /Visual and Administrative fields, in an advancing and diverse environmentOver ten years of experience in the Audio/Visual / Administrative fields Outstanding customer service skills and techniques Dynamic in a team environment and self-discipline to work independently Adept in the use of Microsoft Office products (Word, Excel, Power Point, Outlook, and Access) United States Army Veteran

Audio/Visual Technician; Service Desk Liaison

Start Date: 2011-03-01End Date: 2013-06-01

Service Desk Liaison (SDL) • Use HP OpenView Service Center software to service tickets requests that customers place in the ticket queue • Open new incident tickets in Service Center to ensure that customers requests and issues are resolved • Search for existing Incident management tickets that are in The Service Center queue to ensure that all requests are honored • Use the Incident Queue within Service Center to provide services to customers requesting Live Meetings, Audio Bridge Lines, Video Teleconferences, and any other urgent matters with meetings, or conference rooms. • Open and close approximately 100-200 tickets monthly • Use MCI Net Conferencing powered by Microsoft Office Live Meeting software to schedule highly interactive meetings anywhere in the world at any time via Internet • Train customers to use Live Meeting to present slides, chat with other presenters and participants, and receive and respond to questions • Set up Live Meeting accounts for customers who wish to have their own account due to a high volume of Live Meetings required for their meetings • Schedule an average of 15-35 Live Meetings monthly • Use My Meeting Conferencing Solutions to schedule up to 50 national, and international audio bridge lines to enable customers to listen to meetings via telephone • Schedule premier services through Verizon for customers needing over 50 audio lines, and requests for special needs during meetings. • Schedule, monitor, modify, and edit Video Teleconferences using Cisco Telepresence Management Suite • Set-up and perform Video Teleconference connectivity tests with national and international sites to ensure proper connectivity on actual meeting date • Provide training and customer service support for customers using Live Meeting, Audio bridge lines, and Video Teleconferencing services AUDIO/Visual Technician • Provide video conferencing and meeting support for the Director of the Centers for Disease Control and Prevention (CDC). • Coordinate with the personal assistants of the Director of CDC and Chief of Staff to ensure logistics for scheduled meetings are executed to completion. • Facilitate video conference and audio bridge connections to the White House Situation Room, Department of Health and Human Services, and the Food and Drug Administration. • Responsible for responding to and assigning Service Center ticket request for training and troubleshooting of Microsoft LiveMeeting, Video Teleconference, and Audio conferencing. • Utilize proper Video and Audio Production techniques to support the CDC Director, OD Staff and GCC events transparently and seamlessly. • Assisted in the migration of the Office of the Director from Outlook Scheduling system to the Client Room Scheduling System (CRSS) • Accountable for ensuring all scheduled meetings in the Office of the Director have proper technical coverage. • Responsible for working with Non-CDC locations to certify their systems to ensure conference connectivity interruptions are minimized. • Direct meeting Production and Administration Support for VIP events such as CDC Management Board, Senior Leadership, and CDC All-Hands Meetings. • Completed training of Center Directors and CDC OD Staff on dedicated Cisco TelePresence Systems. • Tandberg and Cisco Videoconferencing Bridging Systems Administration and Scheduling for CDC OD and Global Communications Center. • Supports 8 conference rooms as captain and backup support for the Distance Learning Center in the Global Communications Center. • Set up/ break down table microphones used for Videoconferencing and Audio Bridge lines. • Adjust sound using various mixing boards • Load power point slides and other multimedia components requested by customers

Audio/Visual Technician; Service Desk Liaison (SDL)

Start Date: 2011-03-01End Date: 2013-06-01

Service Desk Liaison (SDL) • Use HP OpenView Service Center software to service tickets requests that customers place in the ticket queue • Open new incident tickets in Service Center to ensure that customers requests and issues are resolved • Search for existing Incident management tickets that are in The Service Center queue to ensure that all requests are honored • Use the Incident Queue within Service Center to provide services to customers requesting Live Meetings, Audio Bridge Lines, Video Teleconferences, and any other urgent matters with meetings, or conference rooms. • Open and close approximately 100-200 tickets monthly • Use MCI Net Conferencing powered by Microsoft Office Live Meeting software to schedule highly interactive meetings anywhere in the world at any time via Internet • Train customers to use Live Meeting to present slides, chat with other presenters and participants, and receive and respond to questions • Set up Live Meeting accounts for customers who wish to have their own account due to a high volume of Live Meetings required for their meetings • Schedule an average of 15-35 Live Meetings monthly • Use My Meeting Conferencing Solutions to schedule up to 50 national, and international audio bridge lines to enable customers to listen to meetings via telephone • Schedule premier services through Verizon for customers needing over 50 audio lines, and requests for special needs during meetings. • Schedule, monitor, modify, and edit Video Teleconferences using Cisco Telepresence Management Suite • Set-up and perform Video Teleconference connectivity tests with national and international sites to ensure proper connectivity on actual meeting date • Provide training and customer service support for customers using Live Meeting, Audio bridge lines, and Video Teleconferencing services AUDIO/Visual Technician • Provide video conferencing and meeting support for the Director of the Centers for Disease Control and Prevention (CDC). • Coordinate with the personal assistants of the Director of CDC and Chief of Staff to ensure logistics for scheduled meetings are executed to completion. • Facilitate video conference and audio bridge connections to the White House Situation Room, Department of Health and Human Services, and the Food and Drug Administration. • Responsible for responding to and assigning Service Center ticket request for training and troubleshooting of Microsoft LiveMeeting, Video Teleconference, and Audio conferencing. • Utilize proper Video and Audio Production techniques to support the CDC Director, OD Staff and GCC events transparently and seamlessly. • Assisted in the migration of the Office of the Director from Outlook Scheduling system to the Client Room Scheduling System (CRSS) • Accountable for ensuring all scheduled meetings in the Office of the Director have proper technical coverage. • Responsible for working with Non-CDC locations to certify their systems to ensure conference connectivity interruptions are minimized. • Direct meeting Production and Administration Support for VIP events such as CDC Management Board, Senior Leadership, and CDC All-Hands Meetings. • Completed training of Center Directors and CDC OD Staff on dedicated Cisco TelePresence Systems. • Tandberg and Cisco Videoconferencing Bridging Systems Administration and Scheduling for CDC OD and Global Communications Center. • Supports 8 conference rooms as captain and backup support for the Distance Learning Center in the Global Communications Center. • Set up/ break down table microphones used for Videoconferencing and Audio Bridge lines. • Adjust sound using various mixing boards • Load power point slides and other multimedia components requested by customers