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The Leader’s Guide to Emotional Agility takes a new approach to emotional intelligence in action and translates it into critical skills that every leader needs to get the most out of themselves and their people.

It outlines 8 steps for achieving emotional agility and resilience:

Step 1: Becoming authentic

Step 2: Becoming self-aware

Step 3: Becoming aware of others

Step 4: Using the emotions

Step 5: Understanding the emotions

Step 6: Managing your own emotions

Step 7: Managing the emotions of others

Step 8: Mindfulness for leaders

The chapters, underpinned with scientific research, offer real-life illustrations from leaders facing real challenges and triumphs, as well as exercises, case studies, tips and strategies to put these steps into action. It also includes a self-assessment at the start of the book to help you find out how emotionally agile you already are.

This straight-talking guide is the ultimate guide for busy managers wanting hard advice on how to deal with the softer side of business life.

Dr. Kerrie Fleming is the Director of the Ashridge Leadership Centre and Head of the Leadership and People faculty at Ashridge, specialising in emotional intelligence (EI). Kerrie has designed and delivered customised MBA and open leadership and management development programmes for the Foreign Office, Continental, Abu Dhabi Executive Council, BNP Paribas, Azadea and MUFG.

Acknowledgements

Why you need to read this book

Introduction

Structure of the book

Part 1: The Seven Steps to Emotional Agility (EA)

Chapter 1: Who is the real you?

Chapter 2: How do you feel and why does it matter?

Chapter 3: Becoming aware of others: spotting emotional responses

Chapter 4: Taking time to understand emotions in yourself and others

Chapter 5: How to manage your own emotions

Chapter 6: How to manage the mood of others

Chapter 7: Taking some time to gain wisdom in your emotional response and actions

Part 2: Emotional Agility in Action

Chapter 8: Using emotional agility to improve the outcome of difficult performance appraisals

Chapter 9: Using emotional agility to motivate a disengaged team

Chapter 10: Using emotional agility to enhance creativity and innovation