Support Help!!!!

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Oct 2, 2008

can someone help me out . well i no longer have the use usb storage function on the sd card/ storage settings. ITS GONE! my computer will not reconize my phone because of this feature is MISSING. called tmobile they dont know what happened or what to do . cant get me a new phone because its so new. so they say and the store wont give me a new one cause i got it pre ordered. help please..

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Oct 19, 2008

can someone help me out . well i no longer have the use usb storage function on the sd card/ storage settings. ITS GONE! my computer will not reconize my phone because of this feature is MISSING. called tmobile they dont know what happened or what to do . cant get me a new phone because its so new. so they say and the store wont give me a new one cause i got it pre ordered. help please..

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Ok, this is an area I am a bit more comfortable with. From what you have said above, this does not sound like a phone issue. I would question the computer that you are using since your friend can see the phone when they plug it into their USB port.

What you need to do is see if the USB driver is on when you plug in your phone. If you do not know how to do this, go to Control Panel and then device manager and then look at Universal Serial Bus controller. You want to make sure that the phone is recognized.

can someone help me out . well i no longer have the use usb storage function on the sd card/ storage settings. ITS GONE! my computer will not reconize my phone because of this feature is MISSING. called tmobile they dont know what happened or what to do . cant get me a new phone because its so new. so they say and the store wont give me a new one cause i got it pre ordered. help please..

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ya i definitly cant get a replacement because i have no receipt from the pre order and the phones are to new to replace. but when i was on the phone with the tmobile rep she found out what had happend. it was due to the ota update. so know instead of plugging to computer wirh usb and the sd card pops up, now a notification comes up and says "usb connected" and i have to open up that notification and then it ask to mount or unmount. so of course mount. so we have problem solved. but just incase they put notes in to notify me when they can exchange my phone via ups