As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization’s reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.

In this webinar, guest speaker Senior Analyst Stephen Mann of Forrester Research Inc. shares research, real world stories and tips to help you articulate a business case to secure and sustain funding for your SMA initiatives. During the webinar you will learn how to: