Warranty

The Consumer Code

Rose Homes are part of The Consumer Code for Home Builders which gives protection and rights to purchasers of new homes, ensuring that all new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract

All builders registered with the one of the supporting new home warranty bodies i.e. NHBC agree to comply with the Code’s requirements. The Code benefits both homebuyers and home builders by aiming to improve on the already high levels of customer satisfaction and therefore enhancing the reputation of the industry.

The Code applies to all homebuyers who reserve to buy a new or newly converted home, on or after 1st April 2010, built by a home builder registered with one of the supporting warranty bodies.

The Code is to ensure that home buyers:

Are treated fairly

Know what service levels to expect

Are given reliable information upon which to make their decisions

Know how to access speedy, low cost dispute resolution arrangements if they are dissatisfied.

All purchasers are given a copy of the latest Consumer Code for Homebuilders during the Reservation Meeting.

You can rely on Rose Homes to deliver a high quality new home, but for added reassurance all of our new Rose Homes come with a National House Builder Council (NHBC) 10 Year Buildmark Warranty.

Who are the NHBC ?

The NHBC are the UK's leading standard-setting body and provider of warranty and insurance for new homes. Their warranty and insurance policies protect around 80% of all new homes built in the UK and they have been raising standards in home-building and providing consumer protection for more than 75 years. Their role is to work with the house-building industry to raise the standards of new homes and to provide consumer protection for homebuyers.

The Warranty

Each new Rose Home that is sold with the NHBC Buildmark Cover means that one of the NHBC Technical experts have checked and passed the property at key stages during the build, from foundations to final completion. So even before you are handed the keys, we will have done our very best to make sure your new home have been built to a high standard and ready for your to move into.

The 10 year warranty means that the cost of fixing any potential damaged caused by faults in specified parts of the home are covered.

During the first two years, you also have the added reassurance that if something goes wrong and it caused by Rose Homes’ failure to build to the warranty standards then Rose Homes will make sure it’s put right. During years 3-10 the NHBC provide the insurance to cover the cost of putting right any physical damage to the home under the warranty.