Why do I need a WordPress.com account?

I signed up and paid. What happens next?

Once your VaultPress account is created, you’ll be prompted to download the VaultPress plugin. You must install the plugin to backup your site. We have a step-by-step guide on how to install the VaultPress plugin.

How do I know my backup is working?

Why is my first backup taking so long?

VaultPress will work with any site, small or large. With large sites, the initial backup may take hours or days to fully complete. During this time, the VaultPress plugin will report the progress of your backup. Feel free to log out — your backup will continue working. When your first backup is finished, we’ll send you an email.