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Troubleshooting:

Basics – Double check these before proceeding further​

Make sure direction is correct: first light from the control box should be connected on the “In” side of the light. Connect all subsequent lights “Out” to “In” every time.

Double check connections: make sure the right wires are connected to one another at all connection points. A wrong connection on one end of the house can affect the lights on the other end of the house. Make sure like wires are always connected and never crossed.

Double check power booster inputs: the red wire is the positive wire and connects to the light wires labeled "EverLights". The black wire connects to the other outside wire, labeled "GND".

Control box worked previously, now unresponsive – Run through the setup wizard again. It's possible the IP address assigned to your controller has changed. If the power goes out or you have unplugged your router, there's a good chance a new IP address has been assigned to the control box.

Lights fade out and start blinking – this is caused by wiring a power booster in backwards. Double check that the positive wire from the power booster is connected to the positive wires of the lights.

Only half the lights work and they are unresponsive – likely caused by positive and ground wires coming in contact. This could either be in a connection or at the terminated wire at the end of the run.

The lights previously worked but now a section is out – likely a malfunction of the first light that is off. Try turning the lights off and back on. If problem persists, it’s best to replace the suspect light. However, in rare cases it could also be a data issue between the last light working and the first light off. To avoid making two splices, it is typically best to just replace the last light that works and first light that is off with two of your spare lights.​One light is the wrong color – one of the pixels inside the LED may be damaged. You can verify this by setting the lights to all red, then all green, and finally all blue. If the light in question did not light up with one of those colors, it means the corresponding pixel went out. Simply replace the affected light, no need to replace the light before it as well.