As an accredited AABB
lab, we adhere to all the norms and procedures that assure
the validity and recognition of the DNA test in a court
of law or a U.S. consular office.

We adhere strictly to chain-of-custody
regulations. These steps/procedures assure that
the correct individual is,
in fact, the person from whom the sample derived (in
order to avoid possible fraud). We collect samples from
persons all over the US and all over the world, even
when involved parties may be located in separate cities/countries.
Bio-Synthesis' network of trained and qualified
doctors, nurses, and phlebotomists all over the US and
the world have been trained to perform buccal swab collections
(or blood) following our protocols that ensure that
strict chain of custody has been kept during each sample
collection.

At the time of sample collection, each patient must
provide proof of identity. All adults (over 18 years
of age) must show a government-issued
photo ID (e.g. driver's license, passport,
green card);. Additionally, other legal identification
may also be required (e.g., social security card, insurance
card, birth certificate).

For minors (under 18 years of age), it is sufficient
to present a birth certificate and/or a health card
and their legal guardians must be present. A photocopy
of the presented ID will be made, and a photograph will be taken
(the picture is signed, dated and kept with the person's
file). Furthermore, a right thumbprint (or a right footprint
from infants) is obtained;. Once all the paperwork is
completed, the samples are sealed in the presence of
the patient and sent via express courier service directly
to our headquarters.

Once the samples arrive in our facilities, they are
recorded in our logbooks and, following a thorough inspection
of the package, to ensure that the envelope was not
tampered with, a case number is assigned and the samples
go to the lab, for immediate and proper processing.

"I just want to thank the continued professional and courteous service your Customer Service team provided me during the stressful waiting period for the DNA results. I contacted both your phone support and instant chat support teams at least twice and received concerned support each time. Never did I feel like they thought I might be calling too much and needed to be more patient. I truly appreciate their consideration and patience during this time."