Customer Success Associate

You will be our front line for interfacing with customers. You will be working to help customers have the best possible experience with our company and to deepen their relationship with our brand. This is an incredibly important role which will include the following:

Helping solve customer issues

Helping answer questions about our product and company

Having positive exchanges with customers to help build a relationship (the majority of our customer interactions are very positive)

Proactively reaching out to customers to increase engagement

Managing social media outreach

Strategizing and executing on new methods for customer success and relationship building

Desired Skills and Experience

Strong communication skills

A willingness to take on new challenges

A positive attitude

A passion for customer success

An interest in working at a small, growing startup

Every time a customer reaches out to us it is an opportunity to exceed expectations and create a positive, memorable impression. We cherish these opportunities and we believe that the right person will have a really big impact.

If you have a strong interest in working for a growing startup and you have a passion for customer engagement, please email your CV to careers@keepsake.us.