FAQ

FAQ

Facility / Amenities

Is WallyPark open 24 hours?

Yes, WallyPark facilities are always open and staffed 24 hours a day, seven days a week.

How do I find out details regarding WallyPark locations and services for specific lots?

All the information you can ever want about WallyPark including contact info, addresses, maps, directions, and details about specialty services available at each of our locations can be found on our home page or on the top navigation bar.

How far is WallyPark from the airport?

Every WallyPark is close to the airport and offers fast shuttle service. Please select the WallyPark you need from the list of locations. You’ll find the location’s detailed information and helpful maps.

Does WallyPark offer covered parking?

Procedures and services, like covered parking, may be different at some WallyPark facilities. To discover the exact services offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar.

How can I get directions to WallyPark?

Getting to WallyPark is easy. Please select a WallyPark from our list of locations on the top navigation bar. You’ll find your location’s detailed information and helpful maps there.

Does every location have WallyGuard protective door pads installed between cars?

Some procedures and services, like WallyGuard protective pads, may be different at WallyPark facilities. To discover the exact services offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar.

What types of specialty services are offered at WallyPark?

To discover the exact services offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar. For a comprehensive list of services, please visit our Services page.

Do you have a lost and found?

Yes, we do store misplaced items. Contact the location to check our inventory of lost items by selecting the city in the locations dropdown menu from our top navigation.

Does WallyPark provide motorcycle parking and riding gear storage?

Unfortunately, WallyPark does not accommodate motorcycles or storage of riding gear at this time.

Are there any height or vehicle size restrictions?

Yes, there are height and size restrictions at some WallyPark locations—especially ones with covered parking and indoor garages. If your vehicle is oversized or has a trailer, we may or may not be able to accommodate you. To make sure, please select the WallyPark you need from our list of locations to call or email us.

Does WallyPark allow “in/out” parking privileges within a day of parking?

No, parking fees are calculated from the time your vehicle enters a WallyPark and are due at the time your vehicle departs. If you made a reservation, the total for your stay is charged at the time the reservation was made.

Many WallyPark locations do offer recharging stations for vehicles that can be plugged into a standard wall socket. To discover the exact services, like Electric Vehicle charging, offered at the WallyPark you’re interested in, please select the WallyPark you need from our list of locations on the top navigation bar.

Payment / Calculation of Fees

What are WallyPark’s rates?

Our parking rates adjust often in order to offer you the lowest rates. To discover the current rates for parking and other services, please select the WallyPark you need from our list of locations from the top navigation bar. Reserve online for our lowest rates available!

What forms of payment does WallyPark accept?

We accept all major credit cards and cash at every WallyPark.

How are WallyPark’s fees calculated?

WallyPark’s fees are charged on a Per Day basis. To discover the current rates for parking and other services, please select the WallyPark you need from our list of Locations. Reserve online for the lowest rates available!

Are there any taxes and/or fees in addition to the parking fees?

Yes, in some cases, state, city, and airport fees may be applicable. For more information about taxes and fees, please select the WallyPark you need from our list of locations to call or email us.

Who should I contact if I believe there is an error in processing my parking charges?

Please select the WallyPark you need from our list of locations to call or email us.

Shuttle Service

How often do WallyPark shuttles run?

WallyPark shuttles continuously loop from the terminals to the lot.

How much time will I need to check-in at WallyPark before heading to the airport?

Please allow 10–15 minutes to be checked-in at WallyPark.

Will the WallyPark shuttle driver assist me with my luggage?

Yes, your shuttle driver will gladly assist you with loading luggage on and off the shuttle.

Will the Shuttle Park driver pick me up at my vehicle or in a designated pick up area?

In each WallyPark location, shuttles are dispatched to pick you up at a designated pick up area. At Valet Only and Self Park Only facilities, the shuttle will pick you up near your vehicle.

For LAX customers ONLY (note the difference between WallyPark Express & WallyPark Premier):

Effective immediately, WallyPark Express will be operating exclusively on the Arrival (Lower) level of LAX and will no longer provide service on the Departure (Upper) level. Please wait for your shuttle under the “Hotel Shuttles” signs at each terminal.

WallyPark Premier, on the other hand, drops off and picks up customers on the Departure (Upper) Level only.

In May 2017, one-third of nearly 70 airline partners at LAX relocated their operations, many of them to new terminals. Be prepared & click here for details.

For Atlanta International Terminal Users ONLY:

Beginning April 2, 2017, WallyPark shuttles will be continuously running on the hour and half hour.

Is the shuttle service complimentary?

Yes, the WallyPark shuttle service is complimentary for any customers parking in any of our facilities.

Is there a restriction on the size or weight of my luggage?

There is no restriction on the weight of your luggage. However, for safety reasons, we ask that you assist the driver with luggage that exceeds 25 pounds.

Do you have shuttles with wheelchair lifts?

Yes, we can accommodate wheelchairs on some of our shuttles. Please select the WallyPark you need from our list of locations to call or email us prior to your arrival to minimize your wait.

Will I need to bring a car seat for my child?

No, WallyPark shuttles are exempt from seat belt and car seat laws.

Where/how do I catch your shuttle when returning from my trip?

WallyPark shuttles depart our facilities and continuously loop from the terminals to the lot. So when you return from your trip, you’ll find WallyPark shuttles running in the ground transportation area of the airport. Please pay close attention to board the proper shuttle to avoid any delays in returning to your WallyPark facility.

For LAX Customers ONLY:

Previously, WallyPark shuttles would drop-off departing customers on the Upper Level (Departures) of LAX and pick-up returning customers on the Lower Level (Arrivals).

However, based on recent changes from Los Angeles World Airports (LAWA) to improve traffic, we are now required to pick-up and drop-off customers on the same level: the Upper Level (Departures).

For this shuttle drop-off and pick-up change, WallyPark has been categorized as “Private Parking Lot Shuttles.” If your flight returns after January 23rd, please be sure to go to the upper level. On the curb, look for the private parking shuttle sign designating the pick-up area.

Does WallyPark provide parking and shuttle service to cruise ship terminals?

WallyPark provides parking, but we do not provide service to cruise ship terminals.

I forgot my WallyClub card on a recent stay. How can I add the transaction to my WallyClub account so that I can earn points for the stay?

I cannot access my WallyClub account, how can I reset my log in information?

It’s easy to reset your login information. Follow the reset instructions listed as prompted through this link here. Password resets are sent to the email address you used when you registered your WallyClub account. If you need to change the email address on file, please contact your location directly or email our customer service using the Email Us link in the footer.

How can I get a duplicate receipt?

If you are a WallyClub member, you can access your WallyClub profile here and print duplicate receipts.

Discount Programs

Do you have a discount program in place for Travel Agents?

Yes, please click here to contact a member of our sales and marketing team.

Do you have a corporate discount program?

AAA

You are unable to link a AAA membership to your account at this time, but the promo code AAA2018 may be entered into the promo code field while making a reservation to receive your AAA discount. You will need to still show your AAA card to the cashier upon checkout to prove that you have a valid AAA membership.

Senior Citizens

You are unable to link a Senior Citizen discount to your account at this time, but the promo code SENIOR2018 may be entered into the promo code field while making a reservation to receive your senior discount. You will need to still show a valid driver’s license to the cashier upon checkout to prove eligibility of the senior discount. You must be 65 years of age or older.

Military Discounts

To receive your military discount, please click here to make a reservation. You will need to still show a valid active or veteran military ID to the cashier upon checkout to prove eligibility of the military discount.

Government Discounts

To receive your government discount, please click here to make a reservation. You will need to still show a valid government ID/badge to the cashier upon checkout to prove eligibility of the government discount.

Prepaid Reservation Questions

(The services and procedures may vary by WallyPark location)

Once I have made a reservation, how do I enter and exit the lot?

Please pull a ticket for the entry column to enter the lot and hand the ticket to the cashier when you checkout to exit. You must present your reservation to the cashier at this time to not be charged for your stay.

Please note that if you are using any promotion such as 1 free day, 10% off, military, senior, AAA, etc during your stay, you’ll need to present your coupon, email, membership card, ID or valid proof of a discount when you exit.

Do I need to bring a copy of my Reservation voucher?

Yes at this time you must always present your reservation to the cashier upon checkout. Whether you made a reservation on wallypark.com or one of our third-party partners, such as Park’N Fly, cheapairportparking.com, Park Ride Fly USA, Way.com, Global Airport Parking, AirportParkingReservations.com/Best Parking, GreenBee Parking, Spot Hero, Simple Airport Parking, AboutAirportParking.com, LAX Park, One Stop Parking, Premier Parking Ventures, Orbitz, or Expedia; a reservation must always be presented to show proof of purchase. The process will be to pull a ticket from the entry column when you enter and hand the ticket to the cashier upon checkout along with your reservation number to exit.

How do I modify or cancel my booking?

Your confirmation is located in your confirmation email. Modifications and cancellations can be made up to 1-2 hours in advance. To modify a reservation, please go to our website prior to the start of your reservation, there will be a link in the bottom right-hand corner of the reservation box that says modify/cancel reservation. Click that link and follow the steps. Reservations cannot be modified or canceled after the scheduled reservation time and no refund will be issued.

I have made my reservation and will not be parking as long as anticipated. Will I receive a refund for these unused days?

No refund will be issued for unused days. You can modify or cancel your reservation up to a minute before the start time of your reservation. To modify a reservation, please go to our website prior to the start of your reservation, there will be a link in the bottom right-hand corner that says modify/cancel reservation. Click that link and follow the steps. Reservations cannot be modified or canceled after the scheduled reservation time and no refund will be issued. If there was an emergency, please reach out directly to the location at which you parked.

I pre-paid my parking and have had to extend my trip. How do I pay for the additional days?

If you have an overstay on a reservation that has already been paid, you will be asked to pay the additional amount at time of check out. Please hand the cashier your ticket at check out. A reservation must be presented to the cashier to determine the difference owed.

Why do I get charged for a full day for the time I stay past my reservation when I only stay a few hours over?

If you stay beyond your reservation, the charges are determined based on the hourly rate of the particular lot at which you parked. When the number of hours you stayed over times the hourly rate would exceed the daily rate, you are charged the daily rate.

Do I need to contact WallyPark or the facility at which I will be parking to confirm my booking?

No, your booking is confirmed with WallyPark and the facility at the time of purchase, and you will receive a confirmation e-mail.

When will I receive my confirmation?

You receive your confirmation two ways. At the end of the booking process a confirmation screen will display showing your booking details that you may print. You will also receive an e-mail confirmation within 24 hours.

Why do I have to provide my e-mail address?

Your confirmation will be sent to the e-mail address provided.

I don’t have an e-mail address. Can I still make a booking?

An email address is required to make an online reservation. First & Last Name, email address and phone number are the required fields that have to be entered in order to make an online reservation. Call your local WallyPark to make a reservation over the phone versus online if you do not have an email address.

For how many days can I make my booking?

We do not have a limit on the number of days you can make in a reservation. As indicated below, if you will be parking for over thirty day, please notify the lot staff when you arrive.

Is there a maximum number of days I can stay?

No, however if you expect to be staying more than 30 days you should notify a lot employee so that your vehicle is not considered abandoned. Vehicles parked for over thirty days without notifying lot management may be towed at the owner’s expense.

When is my credit card billed for my booking?

Your credit card is charged in full at the time that you make your reservation.

Is my credit card information secure?

I don’t want to use my credit card over the internet. How can I book my parking?

You can call the facility at which you would like to park and one of our representatives will be happy to complete your booking over the phone.

I was charged twice after exiting the parking facility. How do I get a refund?

To arrange a refund, please call or email the facility at which you parked. To find the direct phone number, go to wallypark.com and select the location at which you parked in the Locations dropdown. Scroll to the bottom of that page to find the contact information.

When should I expect to receive my refund?

It will usually take seven business days depending on the processing time of your credit card provider.

You can charge my account instantly. Why should it take longer to credit my account?

This is dictated by the time it takes the merchant services company and your credit card company to process the refund. Your refund is submitted immediately by us, but there is often a delay by the merchant service or credit card company in crediting the account. This is the case with all cred card refunds throughout the industry.

Can I pay with cash or a check when booking my airport parking online?

All major credit cards are accepted when booking online. We cannot accept cash or a check.

I have made my booking and want to use a coupon when I return from my trip. Is this possible?

No, the rate you have secured when making your booking does not allow you to use a coupon. Coupons & discounts can only be used when you drive up without a reservation or would have needed to be redeemed online when initially making your reservation.

How do I make a reservation if I purchased a Groupon?

When you purchased your Groupon, there should have been a reservation link on the voucher where you can make a reservation that will take your Groupon days into account before giving you your total. Click, here, and select the city for which you purchased a groupon. You will need to present and give your Groupon vouchers to the cashier upon checkout as proof of purchase.

Why can’t I see the parking option that I am looking for? It was there last week.

Each parking facility has a limited number of reserved parking spaces. When these are sold out it is removed from the available choices for reservations.

I have lost my confirmation. How do I get a copy?

If you want another copy of your confirmation, you can check your e-mail for the e-mail you were sent when you completed your booking and print it out. You can also sign into your account and look up your reservation under your reservation history tab, or you can call the facility at which you made the reservation and one of our representatives will be happy to find your booking.

I am unable to print my confirmation. What do I do?

If you are unable to print your reservation at home, most of our facilities have a computer center where you can print your reservation. You may also show the reservation on your phone to the cashier upon checkout along with the proof of discount if you applied any promotions.

Frequent Parker Program Questions

How do I become a Frequent Parker Program member?

Click here to enroll online in the Frequent Parker Program or the next time you’re at a participating lot ask the cashier to enroll you in the Frequent Parker Program. When enrolling online, you should receive your Frequent Parker Program loyalty number immediately. You will not be issued a tangible loyalty card if enrolled online. If you have a tangible Frequent Parker Program card that has not yet been registered, please visit https://www.wallypark.com/wally-club/ to activate your card.

How do I use my WallyClub program?

Visit the WallyClub, page for more detailed information on how to use and redeem your points! For every dollar spent, you earn 1 point. 10 points equals $1.00 for redemption. You can track your progress and redeem awards in your online account.

How do I redeem my Free Days?

Your free days will be available within your online account. You will only be able to redeem points online through your WallyClub account. For every dollar spent, you earn 1 point. 10 points equals $1.00 for redemption.

I forgot to use my Frequent Parker Program card on my last stay. Can I get credit for that stay?

When will I receive my free days earned?

Free days are earned in real time and are available for your use instantaneously.

Do all WallyPark lots participate in the Frequent Parker Program program?

All company-owned or operated lots participate in the Frequent Parker Program. Network Affiliates are independent businesses and do not participate in the WallyPark program and trips booked through them do not earn you points towards free days for the WallyPark program.

I have forgotten my password and have requested a new one to be sent to me, but I have not received this in my email. What do I do?

The email may have been caught by your junk and SPAM mail filters. Please check your junk mail or SPAM folders for the email or call the facility you use and they will be able to reset your password.

How do I order a replacement card if mine is lost or stolen?

Since the Frequent Parker Program is virtual, you should not need a replacement card. You will simply just need to know your loyalty number for processing at checkout. If you do not remember your loyalty number, contact the general manager of your chosen facility and they should be able to look your information up to provide you the details you need. If you would like a new tangible Frequent Parker Program card, you will need to reach out to the general manger of your chosen facility and we will issue you a new card.

Can I link my AAA card, Senior Discount or military discount to my Frequent Parker Program card?

AAAYou are unable to link a AAA membership to your account at this time, but the promo code AAA2017 may be entered into the promo code field while making a reservation to receive your AAA discount. You will need to still show your AAA card to the cashier upon checkout to prove that you have a valid AAA membership.

Senior CitizensYou are unable to link a Senior Citizen discount to your account at this time, but the promo code SENIOR2017 may be entered into the promo code field while making a reservation to receive your senior discount. You will need to still show a valid driver’s license to the cashier upon checkout to prove eligibility of the senior discount.

Military Discounts

To receive your military discount, please click here to make a reservation. You will need to still show a valid active military ID to the cashier upon checkout to prove eligibility of the military discount.

Will my free days expire?

No, free days never expire.

If I make a reservation with an affiliate, can I receive credit for my stay?

The Frequent Parker Program is only available at WallyPark locations, not through WallyPark affiliates.

I work for a company that participates in your Corporate Discount Program. How do I tie my corporate discount to my Frequent Parker Program card if I am already a Frequent Parker Program member?

Enter your request on the Contact Us page on our website or call the facility at which you park and select the sales option in the phone menu. One of our representatives will be able to make sure your account is set up properly.

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