The Director of Learning and Development will create and develop a world class on-boarding and leadership development curriculum. They will work with the Leadership Team, Store Operations and Human Resources to create programs and initiatives in support of an exceptional customer service environment. The L&D Director will ensure SalonCentric values are incorporated into all L&D activities while creating engaging and effective tools and programs that will help the team grow. They will partner with Human Resources and Store Operations to identify skills and competencies needed to strengthen our organization and create programs around those in order to prepare for the future. They will build curriculum, design and implement highly effective, results driven trainings, e-learnings, videos and development strategies.

Work closely with Store Managers and L&D Managers in the stores on a regular basis to ensure the proper implementation of product knowledge, service/selling techniques and community-building strategies.

Directly lead and develop the L&D Managers. Lead the L&D team in their responsibility for the success and efficacy of the Beauty Guru and Business Guru programs and their positive impact on the stores.

Must have the ability to analyze data, understand trends and develop recommendations for action based on the analysis.

Must possess advanced interpersonal skills – demonstrated through experience in influencing staff and leaders at all levels of the organization.