Delivering better service at less cost through Lean Sigma

Description

Cost savings, increased quality, improved customer satisfaction and more efficient project delivery are all things that we strive for particularly at times like these when consolidation and efficiency are so important for survival and maintaining a foothold in your industry. Lean Sigma is a commonsense approach to ensuring that you can achieve all four of these ambitions without additional resources and incurring yet more cost.

Eirian Lewis has been overseeing cost saving projects for over 10 years and during this masterclass he will demonstrate how combining Lean systems and Six Sigma management can lead to significant improvements in service delivery as well as dramatic cost savings. This Lean Sigma programme examines the principles underpinning a Lean Sigma approach, a framework for implementation, tools to use, and the cultural and people aspects of achieving business improvement and change. The programme also demonstrates how the DMAIC (Define, Measure, Analyse, Improve and Control) approach can support Lean implementation. This proven methodology can provide lean practitioners with a robust structure to support a lean programme. The masterclass will demonstrate how Lean Sigma can contribute to increased customer satisfaction improved quality and efficiency.