Compliments

Positive feedback has a great impact on our staff – it is nice to know that you are doing a good job from the people you care for. Unfortunately, we can not accept gifts but will pass on your kind words.

Your messages can be sent directly to the department or ward through the main hospital addresses or via the Patient Experience team email to This email address is being protected from spambots. You need JavaScript enabled to view it.. They can be contacted Monday to Friday, 9am to 5pm, on 01932 723553.

Complaints

The Trust is aware that on occasion people may wish to complain about their experiences at Ashford and St Peter’s Hospitals. The Trust takes complaints very seriously and will endeavour to investigate and respond to your concerns professionally and promptly.

We have a leaflet which will give you information about how to go about raising a concern:

Healthwatch Surrey

Healthwatch Surrey understands that you might need support to make a complaint about an NHS Service, and is able to provide free, independent support and assistance to people who live in Surrey. We work to ensure people can represent their own interests as far as possible and not to offer advice on how we think an individual should act.

Your Feedback

About the Trust

We are the largest provider of acute hospital services in Surrey, serving a population of more than 410,000 people in the boroughs of Runnymede, Spelthorne, Woking and parts of Elmbridge, Hounslow, Surrey Heath and beyond.

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Ashford Hospital

Ashford Hospital is situated on the A30 to the west of London, close to the junction 13 of the M25 and Heathrow Airport.

London Road, Ashford, Surrey, TW15 3AA

Switchboard: 01784 884488

St Peter's Hospital

St. Peter’s Hospital, Chertsey is situated in greenbelt parkland between Woking and Chertsey near junction 11 of the M25.