Liberty Mutual actually tied Erie insurance for this category, but since we already called Erie the best overall company, we'll describe how Liberty Mutual is well known for a strong shopping experience. Customers of Liberty Mutual report in the study they were particularly satisfied with the flexibility of policies offered by Liberty Mutual, as well as their relationship with Liberty Mutual agents. If Erie is not located in your state, Liberty Mutual can be a good alternative if you can get a competitive rate.

There are a million things to worry about when you’re involved in an accident. Whether or not your insurance company will be able to pay your claim shouldn’t be one of them. A strong financial rating is the best way to guarantee your provider can pay what you need, when you need it, so we made sure all of our picks had strong ratings based on the Insurance Information Institute’s (III) guidelines.

Need help selecting the right car insurance coverage? You can chat online with one of our friendly professionals while you get your quote! Care for a more personal touch? Call 1­-800-­INFINITY and get the same friendly service over the phone! And don’t worry, we don’t outsource our customer service, so you will always be speaking with someone who works for Infinity and can answer all of your questions.
Auto-Owners Insurance is available in 26 states located primarily in the South and Midwest. It uses an agent-only model that promotes customer relationships, so if you prefer talking to a human being, Auto-Owners is a great choice. The company also scored a nearly perfect score in J.D. Power’s 2018 satisfaction report, falling short only in the realm of its rental car experience.
Quite simply, Travelers didn’t inspire enough confidence with its claims satisfaction. We know one survey doesn’t paint an entire picture, but Travelers was the lowest-scoring insurer of our top picks. Its J.D. Power score of 851 out of 1,000 is below the industry average, and since our research consistently pointed to claims satisfaction as the best indicator of customer experience, we couldn’t give Travelers the top spot in confidence.

It’s easy! Simply tell us what you believe the value to be, send us a few photos of your car, and our experts who have decades of experience will consult with you to reach the agreed value. Once determined, that value will never be reduced unless you want it to be. Given the rapid increases in collector car values we are experiencing, it is a good idea to periodically review and adjust the value to remain fully protected.

3AAADrive™ participation is optional. Subject to terms, conditions and availability. AAADrive Auto Insurance Discount is not available in all states. Download of the mobile app, activation of AAADrive and the ability to record journeys are required to receive the discount. Savings based on driving behavior. Discounts apply to select coverages only and may vary by state. Please refer to the Terms & Conditions for the required, compatible, Android or iOS operating systems to determine participation eligibility. Android OS5.0/iPhones iOS10 and above operating systems required. Must meet minimum qualifications to maintain the discount at renewal.
10 Subject to applicable law, individual qualification, and local availability, if you move interstate upon your termination. Not all policies are available in all states. Payments may be made by cash, check, or by credit/debit card except in those cases where electronic payments are required. The same insurance is available regardless of the method of payment.

With more than 200 years of history in business, The Hartford has built an excellent reputation for customer service and claims processing. As of today, the company is still receiving high marks from companies like J.D. Power. In the 2018 Insurance Shopping Study Auto Claims Satisfaction study, The Hartford received excellent marks (4/5 or 5/5) in every category but having a local agent.

Unlike your education level or gender, your credit has a big impact on your insurance rate. Drivers with poor credit (524 or below) pay more than twice what those with excellent credit (823 or more) pay for auto insurance. Again, this has to do with how insurance companies view drivers with poor credit in terms of risk. A driver with poor credit is more likely to file a claim than a driver with excellent credit. Moreover, when a claim is filed by a driver with poor credit, the claim payout by the insurance company tends to be higher. Insurance companies cover this risk by charging those with poor credit scores higher rates.
Amica was the strongest company overall in our research, and ranked number two in J.D. Power’s 2018 customer satisfaction report — that means out of 44,622 surveyed drivers, it had the second highest satisfaction rating among more than 20 different companies. It also received the highest Consumer Reports rating among auto insurance providers — as it has every year since at least 1999. Consumer Reports even noted that an overwhelming number of customers reported “relatively few” problems during the claims process.
That’s right! Infinity offers a free DriverClub® membership to everyone, even if you don’t have an Infinity insurance policy. DriverClub® is an industry-leading 24/7 roadside assistance program. Enjoy extraordinary service without the hassle of an annual membership fee. Simply pay for assistance as you need it. Join Infinity DriverClub® today and experience supreme peace of mind!
Southern Farm Bureau, a division of the Farm Bureau insurance company, earned a solid A+ financial stability rating from A.M. Best. However, that’s where the ratings end; the insurance company division was too small to be rated by J.D. Power or Consumer Reports. That being said, the broader Farm Bureau insurance company is rated Very Good in both claims process and claims payment speed on Consumer Reports, an indication that you’ll be in good hands with the company’s smaller divisions.
While price is the single most important factor for a lot of car insurance shoppers, we recommend you look at other factors as well. Choosing a policy based on rates alone could cost far more out of pocket when it comes time to file a claim — which is bound to happen eventually. We firmly believe it pays to get the right amount of coverage no matter how much you use your car, as reducing the miles you drive won’t always decrease your premiums.
The price of car insurance can vary greatly between states. One company may be expensive in Utah, but inexpensive in New York. In some states, a small, local company could even offer the best price. Below, click through to your state to see which company and cities have the least expensive car insurance based on the numerous studies we've conducted.
Progressive impressed us with a solid array of discounts, including deductions for simple things like signing a new policy early and opting for paperless billing. The company has historically been known for insuring "riskier" drivers than many of its competitors, and it shows: Progressive is our only contender that offers a near unheard-of discount for drivers under 18 (who have a crash rate that’s almost nine times higher than that of middle-aged drivers).
Custom Parts/Equipment: This coverage is not used by everyone. But if you have after-market installations that are permanently attached to the vehicle you may want to consider this to cover your additions. The most important thing to know about this is that if you do have after-market installations, notify your insurance company or they may not be covered if you are in an accident.
Arkansas has experienced multiple tornadoes, floods, and wildfires over the past few years, and these hazardous weather patterns are likely to continue. Before it’s time to seek shelter from an incoming storm, talk to your insurance agent about adding comprehensive insurance to your policy. In most cases, comprehensive insurance will help pay for damage to your car due to weather — although you’ll want to clarify exactly which types of weather your insurance covers. As an Arkansawyer, make sure to ask your agent if flooding, tornadoes, and wildfires are part of the comprehensive insurance package.
Liberty Mutual actually tied Erie insurance for this category, but since we already called Erie the best overall company, we'll describe how Liberty Mutual is well known for a strong shopping experience. Customers of Liberty Mutual report in the study they were particularly satisfied with the flexibility of policies offered by Liberty Mutual, as well as their relationship with Liberty Mutual agents. If Erie is not located in your state, Liberty Mutual can be a good alternative if you can get a competitive rate.
No matter whether you buy liability coverage or full coverage for your vehicle, you need to pick a deductible that meets you needs. Consumer Reports suggests choosing a higher deductible if you want to save on monthly premiums, but setting a lower deductible if you want to avoid a large out-of-pocket expense in the event of a car accident. “If you have a good driving record and haven’t had an at-fault accident in years, or ever, opting for a higher deductible on collision coverage might be a good bet,” writes Consumer Reports. Just remember to keep that much cash on hand in case you need it.

Of the biggest auto insurers in the U.S. - State Farm, GEICO, Allstate, Progressive and Farmers - State Farm ranks as the greatest overall. State Farm was rated 4/5 stars by customers and policyholders in a JD Power survey on companies shopping experience. State Farm is best known for its large agent network; they boast over 18,000 across the nation. It shouldn't be surprising then that State Farm gets 5/5 stars for how its agents interact with customers. As well, State Farm is great when it comes to offering discounts. If you go with State Farm you will have up to 15 discounts to be eligible for which can equal hundreds of dollars worth of savings.

The above is meant as general information and as general policy descriptions to help you understand the different types of coverages. These descriptions do not refer to any specific contract of insurance and they do not modify any definitions, exclusions or any other provision expressly stated in any contracts of insurance. We encourage you to speak to your insurance representative and to read your policy contract to fully understand your coverages.
Many insurance companies offer a discount for enrolling in their telematics program, which means they’ll monitor your driving through either a phone app or small, installable tool. Some companies will offer a discount just for allowing them to track your driving, while others will monitor while you drive and offer price reductions based on your skills.