How Our Facilities Management Analytics Custom Software Works

ServiceChannel Analytics Custom, an innovative, Big Data reporting and analytics platform, empowers the customer with the ability to create ad-hoc reports and dashboards, as well as modify ServiceChannel pre-built reports/dashboards.

Personalization

Make changes to our standard reports and dashboards, for example:

– Add service provider filter to existing dashboards

A global retailer learned from its Service Automation data that different stores in the same region were paying vastly different prices for certain on-site maintenance services.
With ServiceChannel Analytics Custom, the Procurement team analyzed category spend and identified outlier stores. In conjunction with store managers, the company implemented strategies to drive down category cost, reducing category spend by up to 10%.