Bookings must be made in advance via telephone or email and are subject to availability. At time of booking, certificate must be specified as the method of payment, by quoting the certificate reference number.

Gift certificate can only be redeemed for a single transaction and for the venue and package that is specified on the certificate.

The original gift certificate must be presented on arrival at the hotel.

Gift certificates are non-refundable and cannot be redeemed for cash. No credit or change will be given on the unused portion of the certificate.

The certificate cannot be redeemed during the festive season.

Gift certificates are not replaceable if lost, stolen or destroyed, photocopied or altered in any way and will not be accepted.

All gift certificated have a specific expiry period depending on the venue and package.

Burj Al Arab reserves the right to amend these Terms and Conditions without prior notice.

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