guidance in handling and maintaining network systems.Conduct security system updating when key employees left the company.Rendered technical leadership to a team of IT professionals accountable for the installation, implementation, and maintenance of the

File Server 2003 and 2008; VMware ESXi; and DNS Server 2008 R2.Contributed professional insights in the creation of plans for medium to large projects that included replacement of the Exchange 2003

into Exchange 2010; procurement of MS user and server licenses; and application for SSL licenses.Maintained 24-hour on-call involvement in the implementation phase of various key projects, including support and servicing of PC,

LAN, and WAN technology and database. Guaranteed maximum functionality and proper utilization of all hardware and software, at the same time reducing production time, by

giving backup procedures to users.Keenly determined and capitalized on opportunities for business efficiency improvement by implementing the SDLC process.Played an integral role in the planning, implementation, and vendor coordination for numerous successful projects, including: Upgrading of T1 into Fiber Optic as well as operating system from XP to W7 and W10;Deployment of point-to-point networking for an offsite warehouse;Rollout of internal wireless access points; Maintenance of HP ProCurve and Cisco Catalyst switchesInstallation and servicing of system boards, hard drives, processors, memory cards, power supplies, video and sound cards, and a

Strategically directed the call center operations, including administration of staff and their statistics; hiring, training,

retention, and performance monitoring of the Customer Service Team; and execution of technical research and reliability study to

ensure accurate and prompt handling of customer inquiries.Closely supervised the daily performance of 12 employees as well as provided technical advice and resolution to the daily computer-

related issues to ensure first-rate customer service.Evaluated customer service effectiveness through keen monitoring and analysis of business and process metrics. Built regular rapport and coordination with the Sales and Marketing Team to boost customer loyalty and increase revenue. Provided technical leadership to a team of IT professionals for the installation, implementation, and maintenance of Linux Server

Business System Analysis and UpgradingBusiness Continuity and Disaster RecoveryTeam Building and Technical TrainingCall Center Operations AdministrationStrategic Project Planning and ImplementationApplications and Infrastructure Maintenance

Additional Information:=====

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