A new feature in Cisco Unity Connection provides the ability to import
users from Cisco Unified Communications Manager through the configuration
database API, known as the Cisco AVVID XML Layer (AXL). This document describes
how to overcome the problem of administrators being unable to import users from
Cisco Unified Communications Manager to Cisco Unity Connection (CUC) when AXL
is used.

The information in this document is based Cisco Unified Communications
Manager 5.x\6.x\7.x and any version of Cisco Unity Connection.

The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.

A new feature in Cisco Unity Connection provides the ability to import
users from Cisco Unified Communications Manager through the configuration
database API, known as the Cisco AVVID XML Layer (AXL). This feature returns
the No AXL Remote Servers were found. A CallManager 5.0 or
greater integration is required to synchronize users error
message if it is not set up correctly.

If it is listed, make sure that the 8443 or 443 port is
configured if Secure Socket Layer (SSL) is used. If SSL is not used, port 8080
must be configured.

Make sure the username matches with Cisco CallManager 5.0.

This version is case sensitive because it is Linux. For instance,
if the username is CCMAdministrator, it must be entered as
CCMAdministrator.

Note: If the CCMAdministrator password contains any special
character like !@#$%&*, then the import fails. Make sure the password does
not contain any special character when you import users from Cisco
CallManager.

Choose the correct Cisco CallManager version settings.

Note: Make sure to remove all CUCM servers that can no longer be
accessed. For more information, refer to Cisco bug ID
CSCth86004
(registered customers only)
.