I just have a question. After setting up my printer to my labtop, can I unplug the USB cord connecting the printer to my labtop when not using the printer, or does it always need to be connected to labtop?
Thank you for your assistance.

Well one you have installed the printer and don't wish to use it .you don't have to plug it in at all times. but every time u need to use the prinyer u have to restart ur computer in order that ur computer can detect the device. pleasure helping u.

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Hi,
Try this: Unplug the power cord from the back of the printer. Then, unplug the USB from the back of the printer. After a minute, plug the power cord back in. Let the printer boot up for a minute. Then plug the USB in again. Let the USB get connected. If you don't see any errors and you setup your printer, then that should have reset the "other operation".
Thanks for using FixYa.

1. The cover is open.Close the printer cover properly.2. There is no loaded paper or the paper in the paper tray is not loaded properly.Load the paper properly in to the paper tray.3. Paper Jam and/or Carriage Jam.Follow the instructions below.

> Turn of the printer and unplug the power cord at the back of your printer.> Open the back door of the printer.> Remove any paper or foreign object that you see gently.> Close the back door of the printer.> Open the front cover of the printer > Move the carriage (where the ink cartridge sits) left and right. Make sure that it moves freely. Remove any paper or foreign objects that is preventing it from moving freely.> Close the front cover.> Connect back the power cord.> Turn the printer on using the power button.

If it doesn't not resolve the issue, reset the printer.1. Turn the printer on.2. Unplug the power cord at the back of your printer while it is on.3. Unplug the USB cable at the back of your printer while it is on.4. Wait for 2 minutes.5. Connect back the power cord and USB cable.6. Turn on the printer using the power button.

I hope this will help.Thanks for using FixYa and keep me posted.Jas247

tion one: Check the power supply
Follow these steps to check the power supply to make sure that it is functioning correctly.

Turn the product so that you can access the rear side.

Unplug the power cord from the back of the product.
Figure 1: Unplug the power cord from the back of the product

Remove any devices between the product and the power outlet, such as surge suppressors or power strips.

Plug the power cord directly into a wall outlet.

Print and time a self-test again.

If the test page prints in 30 seconds or less , the problem relates to the power supply. Replace devices between the product and the power outlet, or leave the product connected directly to the wall outlet.

If the test page takes significantly longer than 30 seconds to print, continue to the next solution in this document.

Solution two: Check the USB connection

Disconnect the USB cable from the back of the HP product.
Figure 2: Disconnect the USB cable from the back of the HP product

Disconnect the USB cable from the back of the computer.

Wait five seconds.

Reconnect the USB cable to the back of the product and the computer, according to the following guidelines:
The icon on the USB cable ( ) faces up when the cable connects to the product correctly.
Connect the small end of the USB cable to the back of the productConnect the other end of the USB cable to the computer

After you make sure that the USB cable connects correctly and securely, review the following guidelines to check other potential USB-related problems:

USB ports on the keyboard. USB ports on the keyboard and in the front of some computers might not be powerful enough to support the product. If the USB cable connects to the USB port on the keyboard, try connecting it to another available USB port on the computer.

USB cable length. HP supports USB cables less than 5 m (16 feet, 5 inches) long. However, a USB cable that is 5 m (16 feet 5 inches) long must be of high-quality. Otherwise, HP recommends using a USB cable that is less than 2 m (6 feet, 6 inches). Do not use patch cables to increase the length of an existing cable. Use a powered USB hub if you need more length.

Alternate USB ports. Connect the USB cable to another port on the computer to make sure that the USB port on the computer is not the problem.

Defective USB cable. Replace the USB cable to make sure that the existing cable is not defective.

Conflicting USB ports. Disconnect any other USB printers, USB scanners, USB cameras, and any other USB connected peripherals. Start reconnecting these devices one at a time to determine if one of the devices is using too much power. Consider purchasing and installing a powered USB hub if necessary.
NOTE:
A USB-powered hub is a device that increases the number of available USB ports on a computer and facilitates communication between the USB devices and the computer. A powered USB hub can resolve communication failures between some, but not all, USB chipsets and HP products.

After checking the USB connection, print and time a self-test page again.

If the test page prints in 30 seconds or less , the problem relates to the USB connection. Replace the USB cable or modify the connection to meet the preceding criteria.

If the test page takes significantly longer than 30 seconds to print, continue to the next solution in this document.

Solution three: Check cartridge compatibility
Incompatible cartridges can cause the slow printing problem.
To check the cartridge compatibility for your product, go to HP SureSupply . To identify your cartridge in a language other than English, click the language link near the globe icon ( ) in the upper right corner of your browser.
Examine the cartridges in your HP product, and then follow these steps to check which cartridges are compatible with your product. The number on the cartridge label must match the numbers listed on HP SureSupply.

If the cartridges are not compatible with your HP product , replace the cartridges. You can order replacement cartridges directly from HP SureSupply.

If the cartridges are compatible with your HP product , continue to the next solution in this document.

Solution four: Perform a reset
A reset drains the power from the product and returns it to the same settings after restarting.

Press the Power button ( ) to turn off the product.

Unplug the power cord from the back of the product.
Figure 3:

Disconnect the data cable (USB or Ethernet, depending on how your product is set up) from the back of the product.
USB cableEthernet cable

Unplug the power cord from the wall outlet.
Figure 4: Unplug the power cord from the wall outlet

Wait about 30 seconds.

Reconnect the power cord to the product and wall outlet, and then turn on the product.

Print and time a self-test again.

If these steps resolved the issue , you do not need to continue troubleshooting.

Please try to unplug all cables connected in your printer to your computer and wait for 20 minutes then plug the cable back and turn on your computer. Make sure that you have installed your printer driver before correctly and make sure that your driver is supported with your operating system.

Hi there, this problem was posted over a year ago so I boubt you will check this but the best help I ever get is from discussion boards so I think its time to return the favor. I spent 3 hours on this one and finaly figured it out. After following all the steps on solutions.brother.com you need to fully uninstall all brother drivers and reinstall the correct drivers based specifically on your model. In this case mfc 8500. I did this and even went as far as downloading (from above website) the official uninstall tool. I then tried it again and still my driver install would bug at the "click next when connected" But when i connect my printer it doenst let me click next.

Anyways for me the answer to my problem lay in the simple answer of the usb cable i was using. I had a labtop connected to a USB connector conected to a paralell port adapter connected to the printer. I had a theory that the parallel port and usb werent communicating. Keep in mind that the before all this the printer worked fine but the scanner and email fax did not. I then diconected the paralell port from the printer and found a usb entry (weird shape not sure of the term) at the back of the printer. Looked through my cables and sure enough had the usb/weird shape usb cable. Once i connected that to the labtop like a flash everything worked. This was grueling but i hate to admit defeat to computer problems. if you read this..i hope it helps.

Get official uninstall
decompress and use it.
restart. (will not work if you dont)
Get updated driver and software package
decompress and use it
Only Connect Usb to labtop now
Only now Turn printer/plug in printer now
Complete instalation
DONE!