Sales Manager Hire Ahead Program / Colorado Springs Market

Overview Every day is an opportunity for our associates to deeply
connect with people in a profound and personal way. Our associates
are the core of our mission and we know that offering them genuine
rewards and heart filling job satisfaction is the key to our
success as a company. Here you’ll find opportunities to grow your
career at any level whether you have direct contact with resident
or support someone who does, and be inspired personally. With over
60,000 associates, there’s a place for you to make a difference in
lives of the families we serve throughout our continuum of care.
Responsibilities Participate in on-the-job training experiences for
the Sales Manager role, learn new skills about senior living, and
be able to demonstrate increasing proficiency and expertise with
sales and marketing responsibilities within the Brookdale
organization. The Brookdale Bench Program will prepare you to
assume the Sales Manager role at one of our communities. Maintains
and/or improves upon the occupancy level of the community in
accordance with the marketing and business plans. Utilizes
established sales processes, systems, and forms for sales to
perform job duties, track information, compile data and reports,
and achieve desired community occupancy goals. Manages the sales
process by assisting prospective residents, their family members,
and/or advisors in the decision-making process by understanding
their needs and educating them about the community’s services and
programs. Responds promptly to every telephone call,email, and
Internet or in-person inquiry. Completes weekly follow-up calls,
letters, and tours as defined by the community marketing plan.
Coordinates and completes all activities needed for a sale and
converts deposits to move-ins, including, but not limited to,
visiting the prospect’s home, health care providers, or other
locations to conduct initial assessments or sales presentations and
ensuring that the required forms are completed by the prospect,
his/her physician and family prior to the move in. Keeps management
and other key associates abreast of the status of all prospective
move-ins. Tracks and records pre-residency steps to facilitate
communication. Coordinates with the business development
coordinator/director on a weekly basis regarding business
development efforts to meet or exceed the established goals for
professional leads asset by the community marketing plan. Contacts
local sources including legal and financial professionals, senior
organizations, appropriate special interest groups, hospital
discharge planners, skilled nursing facilities, retirement
communities, clergy, medical insurance providers, and other local
community contacts that are not part of the business development
coordinator/director referral contacts. Manages the business
development activities noted above in the absence of business
development associates. Develops and maintains relationships with
and generates leads through residents, family, and professional
referral sources on a weekly basis. Provides information and
conducts presentations about community services and programs,
market advantages, availability,and other relevant information to
meet the needs of prospective referral sources and community
groups. Effectively manages community inventory and looks for
opportunities for increasing revenue and creating other revenue
streams. Represents the community and increases awareness through
participation in outside events,professional groups, and community
involvement in the local market. Uses relevant community knowledge
and research to plan, coordinate, and implement monthly prospect
and/or referral source activities and events as specified by
management and the community marketing plan. Follows up and
executes sales process with all leads from events. Assists
management with resident retention through new resident welcome
events, resident referral programs, outside community visits to
current hospitalized residents, and other programs as outlined in
the marketing plan or by the Regional Sales & Marketing Manager.
Partners with management to develop and execute marketing plans and
achieve community occupancy goals. Researches and provides
recommendations for content and delivery of brochures, flyers,
press releases and other forms of media that promote community
services. Monitors conversion ratios regarding sales performance
and business development calls to direct referral sources and
collects and analyzes data to prepare weekly and monthly reports.
Provides frequent sales performance issue information to
management. Maintains working knowledge of lead management systems
and uses them to maximize sales effectiveness. Inputs all sales and
marketing activities in a timely manner and according to systems
standards. This job description represents an overview of the
responsibilities for the above referenced position. It is not
intended to represent a comprehensive list of responsibilities. An
associate should perform all duties as assigned by his/her
supervisor. Qualifications Education and Experience Bachelor’s
Degree in Marketing, Business, or related field from an accredited
college or university is preferred, or equivalent combination of
experience and education is required. A minimum of two to five
years sales experience, preferably in the retirement industry or
medical or pharmaceutical sales, with a proven track record of
generating and closing a high percentage of qualified leads is
required. Certifications, Licenses, and Other Special Requirements
Frequent car travel requires the incumbent to possess and maintain
a valid driver's license. Management/Decision Making Applies
existing guidelines and procedures to make varied decisions within
a department. Uses sound judgment and experience to solve
moderately complex problems based on precedent, example,
reasonableness or a combination of these. Knowledge and Skills
Possesses extensive knowledge of a distinct skill or function and a
thorough understanding of the organization and work environment.
Has working knowledge of a functional discipline. Knowledge of
sales and marketing to include principles and methods for showing,
promoting and selling products or services to include marketing
strategy and tactics, sales techniques, and sales control systems.
Knowledge of Medicare and Medicaid regulations to include
applicable processes for the product line(s) being sold. Knowledge
of state regulations impacting or directing the delivery of
services. Ability to operate smartphones, personal computers and
related software. Ability to effectively manage time, tasks and
projects in a dynamic environment is required. Ability to build
trust and act honestly in relationships with others. Ability to
assess and understand customers’ expectations, needs and
circumstances. Ability to work effectively with diverse
personalities and to treat people with dignity, respect, fairness
and maturity. Ability to effectively listen and communicate
verbally and in writing is essential. Physical Demands and Working
Conditions Standing Walking Sitting Use hands and fingers to handle
or feel Reach with hands and arms Stoop, kneel, crouch, crawl Talk
or hear Ability to lift: up to 25 pounds Vision Requires
interaction with co-workers, residents or vendors Occasional
weekend, evening or night work if needed to ensure shift coverage
Possible exposure to communicable diseases and infections Requires
Travel: Occasionally Brookdale is an equal opportunity employer and
a drug-free workplace. Schedule: Regular Full-Time

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