TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

4.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“Horrible Customer Service”

Nov 18, 2012Daniel W, Timberlake

Our stay would have been fine if Customer Service would have been friendlier. The room was nice & clean. However, we were woke up numerous times by yelling & arguing in the hallway. When we called Customer Service (less than 20 feet from the room), the lady that answered acted like we were bothering her by complaining. Nothing was done either. The arguing & yelling continued. The language that was being used was horrible & the volume of the arguing should have also alerted the staff to do something.If the staff learns how to properly handle all situations, the rating would most definitely improve.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your reviewIm sorry to hear that you had this problem and Im sorry, you didnt get the help you needed, our staff, was handled regarding that situation and we have made sure nothing like that will happen again.Thank you
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