We are committed to providing a secure shopping experience and products that meet your expectations and satisfaction.

If you have any questions about your order, please contact Customer Service.Phone: 336-224-0555Email: sales@toychest-hq.com

Payment in US Dollars by Visa, Master Card, Discover, or American Express is accepted with no surcharge. We use a secure online card processing system from VeriSign. Our Internet Store is designed with security in mind. By law, if a purchase is charged to your credit card account, your bank cannot hold you liable for any amount over $50 on
a fraudulent order if you follow their reporting guidelines.

We ship all orders via FedEx, FedEx Ground, FedEx Home Delivery, UPS or USPS. You should receive your order within 10-15 business days. On occasion high volumes of orders are received in a short period of time and shipment may be delayed. You will be notified of any delay. Please inspect merchandise carefully as to contents and conditions upon receipt. All claims for damaged or missing items must be reported to us within Two (2) business days of receipt of merchandise. In the event a package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund or replacement. All packaging matterial must be retained until the problem has been resolved. If a product is back ordered for more than 5 days, we will contact you with regards to your options.

You may also place an order by phone by calling 336-224-0555 Monday - Friday, 11:00 AM EST - 3:00 PM EST. If we are busy when you call you may leave your order information and or Credit Card information or a time and phone number where we can return your call. If you prefer to pay by Check or Money Order. Place the order through the Shopping Cart and check the button Check or Money Order; the delivery address and the person making the payment will appear on the order. Then make a copy of the order and mail the order copy to us with your check or money order. Also! You may call our Sales Adviser at 336 224 0555 to process your order and direct your payment. Please allow 10 business days for company and personal checks to clear the bank. Business and Personal checks are accepted up to $500 and must be drawn on a Finical Institution. We accept Money Orders in any amount. Purchase Orders are accepted for corporate, educational and government orders. All checks or Purchase Orders must include a contact person and phone number in order to be processed. A $50.00 administration fee will be charged on all returned checks.

All discounted sale items are final, no refunds, or exchanges on any order shipped. We cannot honor returns of products that have been used, misused or otherwise damaged.

Applicable sales tax will be added to all orders shipped within the state of North Carolina, USA. North Carolina collects Sales Tax on the Shipping amount to any location.