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Nova members have identified a need to innovate to increase staff productivity levels, and asked RTSC to investigate how metros around the world have used multifunctional staff. A wide variety of multifunctional roles were identified, classified into six broad types as shown below.…

Modern technology offers significant opportunities to improve station operations and the customer experience. At the same time this new technology is changing the nature of communications between staff and passengers. This study found six key trends in terms of station…