Switching from telstra to optus

On sunday me and my mum chose to swap to optus from telstra, we have both found that our network has not begun to work on our new phones. I am sure i was told it would only take 12 hours for the plan yo switch over but this hasnt been the case, os there anything ai can do?

I have tried calling the store but optus just texts me links to the support line which takes me to the live chat which always seems to be busy. Please help!!

Did we ask either you or your mum to confirm your Telstra account number? In order to successfully port a service we do need to ensure that the details you provide us with match with what's held on record with the loosing carrier (that's your full name, DOB and account number). Have you given a live chat team a shot → www.optus.com.au/livechat/pmobi? They'll be able to update you on the status of your port.

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