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The Old Family Bank

The Old Family Bank
I. Problems
A.Macro
1.The lack of loyalty to the entire bank could affect the effectiveness (and profitability) of the bank. 2. The bank may have a poor process for setting pay policies. B. Micro1.Though the personnel in the computer services department have a strong team, they are not loyal to the larger organization. 2. Computer services personnel believe that management does not appreciate them, their skills, and contributions. 3.Computer services personnel may be underpaid when compared to similar workers in other companies.

II. Causes1.The skilled workers in the computer services department do not recognize all of the factors that may affect pay and rewards. 2.The computer services personnel possibly have access to more company-wide information by virtue of the type of work their department does than do personnel in other departments. Consequently, they get a portion of the data without understanding how managers make decisions based upon that data.

III. Systems affected
The attitudes of the computer services personnel to the bank likely affect the entire bank’s operations.

IV. Alternatives1.H. Day gathers more data to confirm/disprove initial diagnosis. 2.Use a diagnosis model such as force-field analysis to understand better the problem. Working through the model may bring to light ways to change the situation in the computer services department. 3.Day checks on regional employment data to determine if computer services personnel are being paid competitively with similar workers in other companies. Adjust pay if warranted by the data. 4.Meet with the department and explain the bank’s procedures and rationale for how pay levels are set.

V. Recommendations
All of the alternatives listed above can be undertaken by Day.

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...results
Operating ground rules
8. Identify basic problems in the practitioner-client relationship.
-potential gap between the practitioner’s and client’s understandings about OD and change
-the basic value system of the OD practitioner may not be compatible with the organizations culture
-if there is reluctance for change on the clients part, the practitioner must decide whether or not to obligate themselves to a change project under these circumstances
Simulation 4.1 (p. 105-109) Practitioner Style Matrix
1. Complete and score the survey on pages 105-09. Copy and send in with above questions pages 105-109.
2. Discuss your style and back up styles and if they are congruent with how you function at school, work or family situations.
Per the matrix, I am:
Pathfinder-the pathfinder style seeks a high degree of member satisfaction, believing that a greater effectiveness is possible when all members are involved and problem –solving is accomplished through teamwork. This style is congruent with how I typically approach issues when dealing with others.
Analyzer-places great emphasis on efficiency, and gives little emphasis to member satisfaction. Not congruent with how I approach issues.
Cheerleader-places emphasis on the satisfaction of the organization members and is chiefly concerned with motivation and morale. This style is congruent with how I typically approach issues when dealing with others.
Persuader-focuses...

...economy tends to go through periods of faster and slower growth. Businesses prosper when the economy is booming and living standards are rising.The social system is the fabric of ideas, attitudes and behaviour patterns that are involved in human relationships. In particular businesses are influenced by consumer attitudes and behaviours which depend on such factors as the age structure of the population, and the nature of work and leisure. The monetary system facilitates business exchange. Monetary activity is based around earning, spending, saving and borrowing. Money has been likened to the oil that lubricates the wheels of commerce. Monetary activity involves businesses in a web of relationships involving financial institutions such as banks and building societies, creditors, debtors, customers and suppliers. A key monetary influence for business is the interest rate. Higher interest rates increase business costs and act as a break on spending in the economy.The political or legal system creates the rules and frameworks within which business operates. Government policy supports and encourages some business activities like enterprise while discouraging others, such as the creation of pollution.The environmental system is the natural system in which life takes place. Increasingly businesses have become aware of the relationship between their economic activities, such as making goods and services for profits and the effects that this has on the environmental...

...the data processing employees felt little loyalty to the bank. They felt the company only placed emphasis on production but not the support units.
2. Data processing employees felt that the operating departments had received higher pay raises and that there was a major gap in wages between these areas and that gap didn’t match the skill differences.
Micro
1. Even though the data processing team was loyal to each other, they are not loyal to the company.
2. The team feels in many ways disrespected, unappreciated and that based on their pay the bank doesn’t value their contributions to the company.
2.Causes
1. The management team over the data processing department has not done a good job of communicating the compensation model for that department and how it fits within the organization.
2. Also the management team wasn’t aware of how the employees felt, maybe if they had been more in touch with what was going on they could have had open discussions or done something else to try to alleviate the problem.
2. Systems Affected
1. Productivity throughout the entire bank because data processing deals with the whole bank in general.
2. Inter-department relationships, because the data processing team have taken an us versus them attitude towards all other departments and the bank.
3. Alternatives
The bank should focus on all of its employees and try to make them feel...

...THE OLDFAMILYBANK CASE ANALYSIS FORM
Name: Estelle Heard Class: Managing Innovation and Change
* Background: The vice president of data processing at The OldFamilyBank decided to examine the turnover, absenteeism and productivity figures of all the departments within the bank. The results were only surprising in two departments, check-sorting and data-processing. What the study revealed was even though both departments were the best in regards to the lowest turnover and absenteeism figures, the check sorting department ranked first as the most productive while the data processing department ranked last.
* I. Problems
A. Macro
1. A large percentage of the data processing employees felt little loyalty to the bank. They felt the company only placed emphasis on production but not the support units.
2. Data processing employees felt that the operating departments had received higher pay raises and that there was a major gap in wages between these areas and that gap didn’t match the skill differences.
B. Micro
1. The data processing team though loyal to each other, they are not loyal to the company.
2. The team feels in many ways disrespected, unappreciated and that the based on their pay the company doesn’t value their contributions.
II. Causes
1. The management team over the data processing department has not done a good job of...

...directors of the company. Each is offering different advice to the new president.
Causes
The main cause of the problems identified in the case is lack of flexibility and adoptability by the organization to new changes (Reeves & Deimler, 2010). It is stated in the case that the company had in the past experience a stable and profitable spell before things standing going bad. There is clear picture that the company still continued to rely on strategies that gave it past success despite times and market conditions having changed. This lack of adaptability has seen the company fail to improve it competitiveness by embracing new opportunities and addressing new challenges that come with time.
System Affected
The reliance by the company on old traditional ways of doing things has affected almost every aspect of the organization. It has become part of the organization culture to do things because they have always been done that way and this culture has affected the entire organization (Organizational Culture, 2010). When a problem arises from the culture of the organization it usually cuts across the entire organization.
Recommendations
What is needed in order to turn the fortunes of the organization around is a complete change of the existing cultures (Organizational Culture, 2010).. The culture of doing things as have always been done, needs to go and its place taken over by a culture of flexibility, adaptability and innovativeness. This calls for a...

...The OldFamilyBank Case Analysis
Problems:
Macro:
1) Lack of loyalty to the bank could affect the effectiveness of the bank.
2) The processes for setting pay rates are poor and needs to be reviewed.
Micro:
1) The computer services department, although all employees work well together and have a strong team, are not loyal to the bank.
2) The computer services department feels that they are unappreciated by management.
3) The computer services department may be underpaid compared to employees with the same job skill at different companies.
4) The working conditions for check sorting employees is undesirable.
Causes:
1) Compensation may not have been properly addressed with computer services employees.
2) Managers were not aware of how the computer services department felt about the pay situation and the emphasis on production rather than support units.
Systems Affected:
1) Psychosocial: There is no loyalty to the bank from the employees in the computer services department. That affects productiveness as well as employee morale. They do not feel that their work is appreciated.
2) Managerial: Managers were unaware of how the computer department felt until H. Day examined the turnover, absenteeism, and productivity figures.
Alternatives:
1) H. Day could do research on the pay rates of employees in similar positions at...

...Once upon time in one small village, lived an old farmer with 3 sons. The first one was strong, and the second one was fast, and the third one was clever. They were always arguing about who is the best son and never help each other. One day the farmer became sick so they called a doctor.
Father and Doctor
Father: hi my friend. How are you?
Doctor: Hi my friend, I am fine. I haven’t seen you long time. How are you my sick friend?
Father: how do know that I’m sick?
Doctor: I’m a doctor, why would you call me then?
Father: I’m not sick but I just want to show my sons that they must stay together and help each other. Please tell them that I’m sick and I need medicine so they must go to witches highland together to find that medicine.
Doctor: So you just pretend that you are sick, I don’t like to lie but since you are my old friend I will do it for you. I hope your sons will understand that they must help each other.
Doctor really wants to help his friend so he goes to talk with farmers sons...
Doctor and the three sons
Doctor: Hi, lucky that I met all of you here, your father is sick and he needs the medicine.
Clever son: where is that medicine?
Doctor: it’s far away in the witches highlands.
Fast son: how far is that place?
Strong son: how hard is the way?
Doctor: The way is very long and difficult so you must go together as soon as possible. I will look after him while you will have a journey so don’t worry and leave…
Fight...

...Family is mainly considered as the smallest unit of the association which an individual can identify with closely. Normally, many people look at family as those people to who they are related by blood being nuclear or extended. However, the broader perspective of the family comprises of those people who are find themselves closely linked up by factors such as m
One form and the most common form of family is family by blood. This form of a family is made up by people who are born by same parents or belong to the same lineage. For instance, siblings, cousins and other people who share a similar point of origin by birth automatically become family by blood
Another form of family formation is through marriage. When a man and a woman join in a marriage form of relationship, they automatically make a family. Such an association is what is commonly referred to as the basic unit of a family. In most cases, this form of family expands through childbirth and later on comes to form an extended family and then a community in later years.
In most cases, in life people tend to form friendship associations with other people. Some friendships last form long periods of time to the point where these people form some personal association. In such instances, the people automatically become a family, and it is...