Privacy Policy

Cool Milk (“we”, “our”) supplies school and nursery milk to children at thousands of schools and childcare establishments throughout Great Britain.

We collect the names and contact details of schools and parents and the names and dates of birth of their children via our online and paper-based registration processes. This data is used to administer customers’ accounts and to supply milk to registered children at the correct locations and times. We do not use the data for any other purpose.

We may also collect, store and use information about your computer and about your visits to and use of our websites (including your IP address, geographical location, browser type, referral source, length of visit and number of page views), and information relating to any purchases you make of our goods or services. Credit card transactions are processed by a specialist online payments company; your credit card information is not stored, accessed, or communicated by Cool Milk.

Customer data is stored on our secure servers at our offices in Lincoln, United Kingdom. We never share the data with any third parties other than with government agencies for audit purposes.

Cool Milk is committed to its customers’ security and privacy needs. All information handled by Cool Milk is processed in accordance with the Data Protection Act 1998 and the General Data Protection Regulations. Cool Milk has two main trading companies, both of which are registered as data controllers with the Information Commissioner’s Office: Cool Milk at School Ltd – Registration Code Z6142600; and Cool Milk Limited – Registration Code Z3119957.

Cookie Policy

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Cookies enable us to improve the user experience for visitors to our website.

We use both “session” cookies and “persistent” cookies on our websites. We use session cookies to keep track of you whilst you navigate the website – these cookies will be deleted from your computer when you close your browser. We use persistent cookies to enable our website to recognise you when you visit – these cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.

Security

Cool Milk is committed to its customers’ security and privacy needs. All information handled by the Cool Milk group is processed in accordance with the Data Protection Act 1998.