Insurance Nexus's Blog (59)

Connected Claims USA has officially launched as the first fully virtual claims event and remains the world’s largest and most senior claims event(June 23-25, 2020).

As uncertainty becomes the new normal, it has never been more important for the insurance industry to pull together to support customers and claims handlers alike through this difficult time. Claims transformation is more urgently needed than ever before.

Even before Covid-19 began its global march, the insurance industry was gearing up for profound change. But as the events of 2020 continue to evolve, there is growing sense of urgency for carriers to accelerate delivery of spot-on solutions for their customers.

Bank of America Merrill Lynch found in 2018 that firms with a better ESG record than their peers produced higher three-year returns, were more likely to become high-quality stocks and less likely to have large price declines or go bankrupt.

However, study by NN Investment Partners1 showed that more than half of…

For insurance carriers, automation can be a dangerous game as customers demand both a frictionless, automated claims process and access to understanding claims handlers. How do you find the right balance?

With chatbots at FNOL, image analytics estimating damage more accurately than any human, and complex claims being…

Integrating ESG factors into investment decision making is no longer optional, it’s a must. Larry Fink’s recent letter to CEOs re-iterated that long-term decision-making is at the forefront of client demands. The talk has shifted to real investment action.

The insurance industry is facing the challenges of disruption caused by the technological advancements in artificial intelligence (AI) and machine learning (ML). Insurance carriers are now able to know more about their customers than ever before. They can use data mining with AI and ML to develop compelling product offerings. Customers may…

As customer expectations have risen thanks to new platforms and products, so too has the level of technological sophistication as artificial intelligence, chatbots, drones, telematics and apps have become common in multiple industries. The insurance industry is now at a critical juncture as carriers seek to transform their claims processes, using new technologies to meet rising customer expectations and reduce costs. According to a recent survey, over 70% of insurance carriers are looking to…

As insurance carriers look to technology to meet customer demands at scale, how carriers react to competition and rising customer expectations today will define their success tomorrow. From providing bespoke products, instant customer service and real-time risk monitoring, the likes of AI, machine learning and other innovative technologies are proving the only means through which insurance carriers can meet the high demands of consumers today.

In an age where customers are demanding their Insurance Carrier be more like Amazon or PayPal with a smooth, touchless customer experience, Insurance Carriers face multiple obstacles to satisfying this demand. Chief among them is the overwhelming multitude of technologies available to reach that touchless claims goal.

Connected Insurance USASummit (Nov 20-21, Chicago) is bringing together over 700+ senior insurance leaders to redefine the future of insurance.

With over 350 executives already registered to attend, this will be the largest executive gathering for forward-thinking carriers. CEOs, COOs, CMOs, SVP and VPs from Product, Customer, Claims, Technology and Innovation know that this is the time to act and leverage innovative technology to boost…

Building on its previous success, Insurance Nexus are delighted to announce the return of the Connected Insurance USA Summit, which will take place November 20-21 at the Radisson Blu Aqua Hotel, Chicago Illinois.

As new technologies from artificial intelligence to IoT technology continue to enable both operational efficiency and…

LONDON:C-level summits focusing on convergence of insurance and technology to return to London, Chicago, Toronto and Amsterdam in 2020, Insurance Nexus have just announced.

Statistical and anecdotal evidence suggest the global insurance industry is in an unparalleled state of flux; new technology has entered the market at the same time as a focus on customer-centricity has pervaded virtually every industry. Accordingly, 96% of 500 respondents to a recent…

The ability to accurately discern the past and predict the future based on nothing but data points and the experience of actuaries and adjusters has served the industry well up to now. Insurance is, after all, a multi-billion-dollar, truly global industry. While this remains the case, the landscape is now radically different to the past, thanks in part to the advent of the Internet of Things (IoT). The use of these technologies that collect, record and transmit live data has…

To address this question, and more, Insurance Nexus will be joined on Wednesday, September 8th for an exclusive webinar, Key Strategies to Deliver for Future Readiness, taking place at 11am ET. Moderator Paul Winston (Chief Operating Officer, Insurance Thought Leadership) will be joined by Scott Steele…

There are 12 categories of awards, recognizing teams and leaders from across customer, claims and innovation units, as well as from product, business, brokering and leadership positions. The ‘North American Business Transformation of the Year’ category recognizes an organization who has significantly transformed how their business…

With insurance companies facing an average of 113 targeted breaches a year, it can be argued that cybersecurity is one risk the insurance industry is not prepared for. Prominent breaches, such as the Premera Blue Cross and Anthem attacks, saw a combined 90 million customer records fall into the hands of nefarious actors and the subsequent damage to…

The recent move from product-centric policy to customer-centric service is a real shift for the insurance industry with more and more carriers looking to become a partner for their customer rather than just a claims centre. With such a change in mindset there is now a sharpened focus on innovative technologies, improved services and meeting…

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