Cause

Returns for sales kits are currently not supported.

Resolution

This is the current system behaviour.

We have forwarded your request of the functionality for sales kits in a return as feedback to our product planning process. We are continuously extending our products with new functions and appreciate your feedback. Unfortunately it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release. For further information regarding your request please contact your sales contact (Account Manager/Customer Advocate/Solution Advisor).

In the drop down list for the Price Component select the option List Price.

Maintain the corresponding amount.

If the full sales kit with the Sales Kit – Header and all Sales Kit - Sub Items is return you can maintain the full amount in the List Price for the the Sales Kit – Header and then a 0 amount for the Sales Kit - Sub Items or alternatively distribute the amount among the items.