This Privacy Policy forms part of the Website terms and conditions and is a statement to how we shall process your Personal Data. We take the security and privacy of you and your Personal Data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of Personal Data beyond our control.

Our primary reason for collecting your Personal Data is to process queries which you raise in relation to the Website and provide you with the most efficient service possible.

This Privacy Policy may change from time to time so please check it periodically.

The Website may contain links to Third Party Sites. Please note that we are not responsible for the privacy practices of any Third Party Sites and advise you to read the privacy statements of any Third Party Site you visit which collects personal information.

3 Our Policy for Processing your Personal Data

What Personal Data do we process and where do we get if from?

When you contact us via the “Contact tab” on the Website or by telephone or email we will collect Personal Data from you.

Personal information may also be obtained automatically by your internet browser.

The types of Personal Data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address).

We may also collect non-personally identifiable information about your visit to the Website through the use of Cookies. This information may include for example, the pages which you browse and goods viewed. This information helps us to better manage and develop the Website.

4 What do we do with your Personal Data?

We will process your Personal Data so that we can deal with the general queries you raise from time to time through the “Contact tab” on the Website or by telephone and email.

Other purposes for which we will Process your Personal Data are:

the general maintenance of our database and records by us.

for security purposes to protect your Personal Data held and/or Processed by us.

for training our employees in respect of providing our service to you.

for our general marketing purposes.

5 Who else gets to see your Personal Data

Our office staff.

6 Your rights

You have the right to object to your Personal Data being used for “direct marketing” and/or “host mailing” purposes (see condition in 1.4).

As mentioned above you can set your internet browser to refuse Cookies or you can ask your internet browser to alert you when a cookie is being set up.

You have the right under the DPA to request from us information as to what Personal Data we are Processing about you. Such requests should be made in writing to the Compliance Officer and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of the receipt of your fee.

You have other rights under the DPA in relation to our Processing of your Personal Data.

7 Maintenance of your Personal Data

We are committed to the security of your Personal Data. All of our employees with access to your Personal Data and/or are associated with the Processing of that data are contractually obliged to respect the confidentiality of your Personal Data.

We have implemented technology measures and security policies to protect the Personal Data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

8 General application of our Privacy Policy

This Privacy Policy only applies to the collection and use of your Personal Data provided to us and not to Personal Data you may provide directly to third parties (for example the operators of any Third Party Sites). Any third parties will have their own policies in respect of Processing Personal Data you provide to them and/or your Personal Data that we may disclose to them in accordance with this Privacy Policy.

9 Contact Information

If you have any queries about our Processing or use of your Personal Data you should write, in the first instance to the Compliance Officer.

If you want to learn more about your rights regarding your Personal Data, you should contact the Information Commissioner’s office information line on 01625 545745 / 08456 306060 or visit their website at ico.org.uk

10 Cookies

Information on how to block Cookies can normally be found within the help features of your browser. Information can also be found on the main browser sites: