Get set to explore Innerstar University! Enjoy a free preview to discover how your daughter can learn to be her very best! When you purchase a new My American Girl™ doll, you’ll have full access to this new online world where you and your daughter can create a doll, then enroll her right away to explore the entire campus.*

At Innerstar University™, your daughter can learn as she laughs, and expand her mind as she experiences a new world! It’s a virtual campus filled with games, awards, and activities designed to develop confidence, loyalty, pride, and more.

Just as fun is important to your daughter, safety is important to you—and us. So we’ve made sure Innerstar University is a secure place. Personal information will never be collected, used, or shared. Plus, all communication between girls is through pre-scripted e-mails.

Please see below for questions your daughter (or you) may have about Innerstar University.

*InnerstarU.com is recommended for girls 8 and up. American Girl reserves the right to modify, restrict access to, or discontinue innerstarU.com at any time, in its sole discretion, without prior notice.

I didn’t find the name I was looking for when I selected my student ID. Will you add more names? Can I change mine later?

The name options presented during enrollment are intended to provide a wide variety of names from which to choose—not to match the spelling or name of every girl who enrolls her doll at Innerstar University™. While we may periodically change the name choices available, existing users cannot change the student ID names selected during the initial enrollment process.

If you’ve forgotten your student ID, we can retrieve it for you. Please contact Customer Service at 800-492-1068 and have your Star Code handy. The code can be found in the Campus Guide that comes the real My American Girl™ doll.

First, make sure you are using the correct student ID and password. Your password is case-sensitive, so include any capitalization you used when you signed up. If you have forgotten your password, click on “Forgot ID/password?” and follow the steps to get a new one.

How do I permanently delete an online My American Girl™ doll or account?

If you no longer wish to play at Innerstar University™, feel free not to log in to the site. If you do change your mind, you are always welcome to come back. The online My American Girl doll you enrolled will be ready and waiting to play!

There are two possible reasons you could be automatically logged out of Innerstar University™. First, if you leave your computer for 30 minutes, you will be automatically logged out. This is done so that an online My American Girl™ doll’s profile stays the same. Second, if you have a slow computer or slow Internet connection, you may get disconnected. Unfortunately if this happens in the middle of a game, we are unable to help you recover any lost Stars.

Every My American Girl™ doll comes with full access to Innerstar University upon purchase. You receive two codes with the doll that enable you to bring her to life online so that you can explore the entire campus for an unlimited period of time.

A code may be distributed through select marketing materials that allows girls to gain full access to Innerstar University for a specific, limited period of time. This is known as visitor access, and enables girls to play with an online My American Girl™ doll on campus, plus gives them the ability to save their profiles for the duration of the established promotional timeframe.

Preview access is free and available to anyone who would like to sample Innerstar University. This access will include a choice of four online My American Girl™ dolls with limited capabilities and game play. Preview access allows you to play three games—Pom-Pom Power, Body Balance, and Help Desk Hubbub—and to visit the fitting room in Casual Closet (located in the Shopping Square) to try on outfits. Preview access also allows you to complete the first project that’s assigned when you first land in your room. You are NOT able to buy items with the Stars you earn in games, change clothes, play all the games or activities, e-mail friends, review your yearbook, or complete all the projects that a registered student is able to complete.

What do I do if an online My American Girl™ doll is misbehaving in Innerstar University™?

We want everyone at Innerstar University to have fun and enjoy their experience! Please report any unfriendly behavior by sending an e-mail to techservice@americangirl.com with the subject line “<insert your student ID> - Innerstar University Conduct.”

Your Star Code is very important and should be kept in a safe place. Replacing the code may be possible with proof of purchase of a My American Girl™ doll. Please contact our technical service staff at 800-492-1068 for assistance.

What if the My American Girl™ doll I purchased didn’t come with codes?

Each My American Girl doll comes with a Campus Guide that contains a Doll Code and a Star Code, which are required for enrollment. If you didn’t receive a Campus Guide with your doll, please contact Customer Service at 800-492-1068.

My Star Code isn’t working, and I can’t click on the “Next” button. What do I do?

Make sure you are entering your Star Code correctly. It should be ten characters long and can contain both numbers and letters. Make sure you are not trying to enroll another My American Girl™ doll with a code you have already used, as you can only enroll one doll per code. If you have not used the code and you are sure it is correct, please send an techservice@americangirl.com with the subject line “Star Code Help.”

I have the minimum system requirements, but I can’t connect to Innerstar University™. What do I do?

You may need to clear your cache files. Please look below for your preferred browser, then follow the instructions for how to clear your cache files.NOTE: Dial-up users SHOULD NOT attempt to clear their cache as it may create complications when trying to log back into Innerstar University.

Internet Explorer 6

At the top in the pull-down menus (File, Edit, Tools, etc.), click “Tools,” then “Internet Options.”

Go to the “Temporary Internet Files” section, and click “Delete Files,” then click “OK” to clear all cached pages.

Internet Explorer 7

From the “Tools” menu, select “Internet Options.”

Go to the “Browsing History” section, and click “Delete Files,” then click “Yes.”

I have the minimum system requirements and I’ve cleared my cache, but I still can’t access Innerstar University™. What should I do?

If none of these solutions work, you should call your Internet Service Provider (ISP). That is the company you pay to connect to the Internet. They might be using a firewall that is blocking the ports that lead to innerstarU.com. When you call them, tell them to open up these ports for TCP outbound traffic: 80, 81.

Unfortunately, sometimes there are so many girls trying to enjoy Innerstar University at the same time that our computers can become overloaded. We try to keep this to a minimum, and we are always expanding our system to keep up with the number of visitors we have!

Some things are cut off on the bottom. What do I do if I can’t see everything?

If you can’t see all the items at the bottom of your screen, try changing your monitor resolution to 1024x768. Here’s how:

Windows XP

Right-click on your desktop (away from any icons or open windows).

Select “Properties” to open your Display Properties Control Panel.

Click on the “Settings” tab.

In the middle of this panel, you will see your “Screen Resolution” slider. Slide this to the right, until you get to 1024x768 (higher resolutions are possible, but make sure that they are compatible with your monitor). Click “OK” to confirm your choice.

Your monitor will flicker a bit, then change to its new settings.

Windows VistaMethod 1: From the desktop

Right-click on your desktop (away from any icons or open windows).

Click “Personalize.”

At the bottom of the list, click “Display Settings.”

Use the slider bar to select your desired resolution (1024x768 or higher).

Innerstar University is safe for girls and is compliant with CARU and COPPA, which are federal guidelines designed to protect children online. American Girl does not collect or share any personal information related to the girl at any time, and girls do not have any mechanism within the world to exchange this information themselves.

The purchase of a My American Girl™ doll is required to enjoy full access to Innerstar University. Each doll comes with a Campus Guide that contains a Doll Code and a Star Code, which are required for enrollment. On the welcome screen of innerstarU.com, click on "enter here!”, then in the “Enroll for the first time” section, enter your codes and begin the enrollment process.

Each My American Girl™ doll comes with a Campus Guide, which contains a unique set of codes to enroll at Innerstar University. You may enroll multiple dolls using multiple codes, but you must go through the enrollment process one at a time. You can interact with only one online My American Girl doll at a time.

Innerstar Guides provide guidance throughout campus. There are eight unique Guides, each with an area of expertise within the world to facilitate learning, issue Awards and Medals, and guide games and projects. Guides are identified on campus by their outfits, which are not available for purchase by others.

There are lots of ways! When you enroll your doll at Innerstar University, an Innerstar Guide™ will explain everything about campus and how to start exploring. There are more Innerstar Guides on campus to offer additional help. On campus, you can also click on the blue question-mark “Help” button at the bottom right of the screen to open details about the area you are in. Plus, in each game or activity, you can look for the “How to play” button for more information.

If you need help with a technical issue related to Innerstar University™, please call Customer Service at 800-492-1068. Customers outside of the US should call 608-831-5210 and request to be transferred to Technical Service.

Not all games are available for the “Invite a Friend” function. When you click on a game and there is an “Invite a Friend” button, you can invite a friend to play! If it does not have the button, it means the game cannot be played with a friend.

Why does an online My American Girl™ doll’s hairstyle and outfit change sometimes when she enters a game?

Outfits and hairstyles have been selected for what makes sense for each game’s play. Just like you’d wear different clothes for different events, the same holds true at Innerstar University™! Once you finish the game, your doll’s hairstyle and outfit will change back to what she was wearing before you started.

Because girls are always achieving high scores, their names are constantly being added to the “Daily High Scores” list. This means new names are always replacing old ones (the older high scores move toward the bottom of the list, and the newer ones appear at the top). When enough new high scores are added, your student ID will no longer appear. But you can get back on the list by achieving another high score!

Medals are awarded based on a girl’s demonstration of her own inner growth. When a girl has earned a high number of Awards, an Innerstar Guide™ will offer her a Medal Challenge—a quiz based on one of nine themes. Like Awards, any Medals earned by a girl will be automatically added to the Medals page in her Yearbook.

Once you are logged into a game, your turn is automatically counted, so unfortunately if you are accidentally logged out, we cannot recover your Stars. Sometimes during peak hours of use, your connection to the site can become unstable. We are constantly working to address the increasing demand so these situations won't happen often in the future.

Play with a pet – If you have a bedroom with a pet bed in it, you can go to the Shopping Square and enter Pet Palooza to pet-sit an animal. When you go back to the room, you will find that pet next to the bookshelf. Click on the pet and play!

Read a book – If you go to Starlight Library and try out the Borrow A Book feature, you will find any books you check out on the bookshelf, ready to be read and enjoyed!

Change clothes – Visit the Shopping Square to purchase virtual clothes that will appear in your room’s closet. The online My American Girl doll can try on all of the clothes, then wear them on campus.

Decorate – Head over to Dream Décor at the Shopping Square and pick a style of room that fits your personality!

E-mail – Send a message to your friends on campus.

Participate in Projects – Join one of the “scavenger hunts” around Innerstar University™.

I bought something at a store, but it didn’t show up in my room’s closet or on the vanity mirror. Can I get my Stars back?

Stars are only taken from your account when an item appears in the online My American Girl™ doll’s closet or on her vanity mirror. If you still don’t find what you’re looking for, you may have forgotten to click “I’ll take it” at the store. Or you may need to use the arrows at both ends of the closet to page through everything that is there.

The Yearbook is a record of your progress at Innerstar University™. Because a Yearbook is also about your personal growth on campus, some pages remain private only for you and aren’t shared with others.

The “Scores and Achievements” page keeps track of what you’ve accomplished! You can also go to the Star Student Center and find the High-Scores Kiosk to see the daily high scores for each game in Innerstar University™.

There are several Projects available throughout Innerstar University™, but just because you find them all one day, doesn’t mean there won’t be new ones tomorrow. There are always Projects that need to be done at Innerstar University!

Once selected, you will not be able to make changes to the online My American Girl doll’s name, skin tone, hair color, eye color, or freckles (if selected). You will be able to change her glasses, braces, earrings, and hair style.

If you want to make new friends in Innerstar University™ you can view someone’s student ID card when she’s walking on campus and click the “two-hand” button to invite her to be your friend. Once you’ve enrolled, you may receive “friend” invitations from others, as well. If you don’t want to be on someone’s list, you do not have to accept her invitation. If someone does not want to be on your list, please do not send another invitation. You can only invite someone to be your friend if you can currently see them on campus. If you try typing in the name of a friend that you cannot currently see on campus, you may receive a message stating “There is no one on campus by that name.”

You can invite someone to be your friend when you click the “two-hand” button on her student ID. You can also add her name to your Friends List and wait for her to accept the request. You have to already be friends with someone before you can send them an e-mail.

Currently there is no limit to the number of friends you can have on your list, but we strongly recommend keeping your list at less than 50 to more easily manage all of the communications among friends.

When you receive an alert on your “E-mail” button on the main screen, simply click on it to see a new message. Click on the message and reply to your friend! You can send as many e-mails as you want per day.