FAQ

How can I pay?

We accept Visa, Mastercard, American Express, Paypal, Gpay, Afterpay and Zippay with no additional fees

What is included in my order?

All orders include a personalised message card (where requested) and your selected item(s), which is placed in a specially branded ADOROSA gift box or gift bag. This is then carefully packaged in a packaging box for a safe delivery

How can your flowers last such a long time?

Our flowers are picked when they are at their freshest (and fullest bloom) and then undergo a preservation process, which, unlike dried flowers, enables the flowers to maintain a natural appearance and feel for 1 year (and potentially longer when kept in good conditions)

How will my preserved flowers look?

We strive to ensure all arrangements delivered are identical to the images advertised on our website. However, certain flowers and plants are seasonal and subject to supply availability, and we reserve the right to substitute certain flowers in an arrangement where necessary. Also, roses vary in their bud size, and we are not able to always exactly determine the number of roses required for a rose box

Additionally, the exact colour tones of a flower may vary depending on your monitor settings

Will my flowers have a fragrance?

Long lasting flowers do not have a natural fragrance following the preservation process

However, we add a small amount of rose fragrance to the flowers before sending

How should I care for my preserved flowers?

Our flowers are fragile and the following guidelines should be followed to ensure they stay in a good condition:

Do not water the flowers

Try not to touch the flowers

Avoid direct sunlight and moisture

To remove dust, use a cold air hair dryer at low speed

Do not remove the flowers from the box

Please keep away from children, pets

What are my delivery options?

Standard Delivery(Australia Post)

Free Australia-wide

Expect to receive orders within 2-5 business days of ordering, depending on your region