THE
PROGRAMME
This tailor-made course is usually delivered half a day per week over
a 10 week period, although this will vary depending on staff development
needs as well as logistical considerations.

Initially, a Training
Needs Analysis is conducted with Staff and Principals to determine
content. In this way both the development
needs of the Company and the individual are met.
Typically participants choose a combination from
the following sample
range:

OCCUPATIONAL
Meet & Greet Skills
Effective Customer Registration
Fruitful Viewings
How to Close a Market Appraisal Enquiry
Winning More Instructions
Getting More from Part-Time Staff
Managing the Sale to Completion
Responsibilities for Legislation/Compliance

SALES
Understanding the Psychology of Your Customer
Recognising those Buying Signals
How to Close
How to make a Mortgage Appointment
Probing Skills
Confidence & Assertiveness
Effective Telephone Skills
Asking for the Business