Its a problem with a great many servers not just ours. It tends to occur on full servers, tends to occur more on some servers than others and not at all on others.

the server provider is working with the developer to fix it but they don't know how long the fix may take. There is very little other information they will provide. we unfortunately just have to put up with it till its fixed.

we try restarts, reinstalls, full wipes of servers but it can not fix the underlying code problem apparently so we wait....