Yes, books with a s. : ) It is with immense excitement that I am sharing the news that I have just finished writing my second book! Web Analytics 2.0: The Art of Online Accountability & The Science of Customer Centricity It is a long title ain't it? The good news is we are going […]

I don't know of many other words quite as abused as innovation. Maybe the word strategy, but that's about it. It seems to mean everything and anything. [Reminds me of "engagement"! :] I have personally struggled with internalizing what innovation truly means. I mean really truly. Until recently. In preparing for my talk (Self Sustaining […]