We are in the process of transitioning to a new system now through January 2019. Once on the new system, you will need to access the new member portal as outlined below. If you recently had Open Enrollment and received a new ID card, that Indicates you have transitioned to the new system.

Non-transitioned Members You have not received communication about the transition and your new member ID card

Transitioned Members You have received communication about the transition and your new member ID card

Welcome to the new online producer portal. You will be redirected to the new portal system where you can login.

Not on the new portal yet? Need to view plan changes or application status for members who have not been migrated to the new system? Continue to THOR ››

we are in the process of launching a new employer portal to help you manage your group health benefits.

All employer will have access by January 2019.

if you have received communication about the new employer portal, log in with your username and password.

How to read your Explanation of Benefits

Each time a claim is filed from your doctor, we send you an Explanation of Benefits (EOB) form which provides important information about how your claim was processed.

Do you get EOBs in the Mail?

1. This is Not a Bill: Please do not send payment for this service to BCBSND. Please keep this form for your records.

2. Date: Date the EOB is printed. Benefit Plan Number: The member's BCBSND benefit plan number. Page Number: Identifies the number of pages for this EOB.

3. Member Services Phone Numbers: The numbers you should call with questions on this EOB.\

4. Patient/Claim Number: The name of the patient who received the service and the claim number designated for the purpose of identification.

5. Paid To: The name of the individual or institution that was paid for the service.

6. Total Charge: The total charge associated with the claim. Covered Amount: The portion of the claim that has been discounted or paid by this plan. Previously Processed: Any amount previously processed by this plan, Medicare or another insurance company.

7. Your Responsibility To The Provider: The total amount that you are responsible to pay to your provider.

8. Year To Date Cost Sharing Status: The total deductible, coinsurance, and/or copayment that you have accumulated to date. These totals may reflect claims in process for which you have not yet received an EOB.\

9. Important Message: This space has been reserved for general messages that may apply to you.

3. Request Date: The date the EOB was downloaded from the member online services web page. Original Processed Date: The original date the EOB was processed.

4. Patient/Claim Number: The name of the patient who recieved the service and the claim number designated for the purpose of identification.

5. Paid To: The name of the individual or institution that was paid for the service.

6. Total Charge: The total charge associated with the claim.Total Paid: The portion of the claim that has been paid by this plan. Total Discount: The portion of your charge that may have been reduced by BCBS for services provided by a Participating Provider.

7. Total Not Paid: The total amount that you are responsible to pay to your provider.

8. Provider/Description: The name of the individual or institution that performed the service and the type of service that was performed.

9. Date of Service: The date the service was performed.

10. Charge: The charge billed by your provider for each service. Paid: The amount the member's coverage paid toward each service. BCBS Discount: The portion of your charge that may have been reduced by BCBS for services provided by a Participating Provider.

11. Not Paid: The amount that you are responsible to pay to your provider for this individual item.

12. Explanation Of Notes: Explanations or descriptions corresponding to the amount(s) noted in the breakdown of charges and benefit shown above.

Electronic versions of your EOBs can be downloaded in PDF format by logging in to your online member account.