"Institutional betrayal is potent because it represents a profound and fundamental violation of trust in a necessary dependency relationship. In that sense, it is similar to abuse in close relationships - it can be more harmful than abuse by a stranger. The breach of trust, the unreciprocated loyalty, and the exposure to retaliation are like a knife in the back."

"Everyone who'd ever lost a job called me up and said something nice. I think that probably got me through. I felt I had not been completely abandoned by everybody, that not everybody would be willing to betray me in the same way. The feelings were so elemental, and so strong, just overpowering. Betrayal. Depression. Shock." (p. 20)