I bought this 2 months prior and hotel taken over by omni hotels, they could not find reservation, took over 20 minutes to book into hotel, upgraded room, with one room next to an joint room with a wedding party who were noisy due to celebration, free Internet became a charge and valet parking doubled in price. Room was nice but furniture in need of replacement

DawnBa from Deer Park, NY

Located in the business district, this regal Toronto hotel is 3 blocks from Eaton Centre's shops, 5 blocks from the Royal …More

Stayed for business at the convention center down the street. When the car dropped me off from the airport with all my luggage I was excited to get into the hotel and go to sleep after a grueling day of flights. The driver placed all my luggage on the front curb. It was a Friday night and many people were walking around dressed up for the evening leaving and entering the hotel, I stood there disheveled with all my luggage waiting for a doorman or a bellman to greet me or at least acknowledge my presence.
There were 2 workers in sight, one I could see inside and another outside that literally walked right past me going back to the building. Really? he could have said "Hello, Welcome" or "I'll be with you shortly". I'm not sure what he was doing, no one else was standing out there coming or going with their luggage. I finally left my luggage at the curb to go find someone to help me. I walked up to the main door where the bellman that walked by me was standing and said "excuse me, can I get some help with my luggage?" He said, "oh, OK", went down and grabbed it and gave me a ticket, that was the extent of our conversation.
Once I walked through the doors into the hotel and up the stairs, a man was the top of the stairs on his way out and saw me hauling my carry-on luggage and asked "Can I help you with that, do you have anymore luggage?" I explained I did and no one was helping me and I had to track someone down to help. He apologized for that, pointed me in the right direction for the registration desk and said a welcome and enjoy your stay. The check in was pleasant. I heard the check-in conversation next to me, they were given a room that was just updated. I was hoping I would be given an updated room as well. Just as good or better, they upgraded me to the Club level floor, not an updated room but great amenities with the lounge and all.
The room was nice but definitely could use an update. The hotel is elegant and historical. It is however under renovation so there is some scaffolding on the outside, construction going on and you do see some changes being made in the lobby area. The Club lounge was very pleasant and it was great to have snacks and beverages available especially since I had no desire to go out and just wanted a quick bite and go to bed. It was also handy to have a concierge in the lounge as well.
Comfortable bed and pillows, which was wonderful. The free wifi included with the room was a plus as well. Overall the staff were very nice and helpful, I was happy that it was just the initial arrival that was a big disappointment. I expected more from this Fairmont as I would at any other higher rated hotel.in regards to a greeting upon arrival. I have stayed at other Fairmont Hotels and have had positive experiences so it was definitely a big disappointment when I was standing there in the evening, curbside waiting for a greeting and help. Just goes to show you how important first impressions are!

j12wow from Seattle, WA

Set in the dynamic business district, The Fairmont Royal York hotel, built in 1929, is across the street from Union Station …More

Good accommodation near the Toronto airport. Odd back-to-back bed arrangement but reasonably roomy. Didn't like the "pocket" door on the bathroom and the only real dining option is the rather pricey hotel dining room. Service was good.

PapaK from Vancouver Island

Right by the terminals, Hilton Toronto Airport Hotel & Suites is within a 5-minute drive of the International Centre and the …More

The hoel is located very lose to the trolley and a couple of blocks from te subway so easy access to te entire city. The staff was ver friendly and breakfast was great. Will stay there again when in Toronto.

rsfan20136 from Toronto

This Toronto hotel is 3 blocks from Eaton Centre mall, 5 blocks from St Lawrence Market, a half-mile from the financial …More

Great location! Walking distance to restaruants and local shopping. Large room, large bathroom. The location of our room was right underneath the retractable roof of the Blu Jays Stadium, so we heard the noise of the roof moving all the time, but it was very cool to see the roof roll open and closed on the skydome. Hotel decor was very updated, bright colors, very modern. Staff was very friendly and helpful. Onsite parking in underground garage was pricey, but close/safe.

VegasGoer from Michigan

This hotel is in the Rogers Centre (formerly SkyDome), and next to Metro Toronto Convention Centre and CN Tower; Air Canada …More

Had to catch an early, early flight and nothing compares with leaving your room and walking straight to the departures counters. Drinks and food were pricey but anything at the airport is... Definitely going to stay there again if I have an early flight out of YYZ.

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