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And if you go back to the test you did with a BD player, do you get sound from that when you plug it through your RGC HD Pro? (Yes, I know you did it before, but we need to get something, or nothing, working to have a good starting point.)

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So, we've proven that the RGC HD Pro unit works okay because you get video and audio when you connect the BD player.

But when you connect your PS4, you get video, but no audio? That really says there's a problem with the PS4 settings. Since I don't have one, I can't help with that part. But we've at least determined (again) that the Roxio unit works okay.

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You do realize that this is a user's board? While I have an RGC HD Pro, I don't have a PS4. None of the responders in this thread are paid by Roxio. Your question could have languished with no responses. If/when someone with a PS4, or another idea drops by, they can be confident that your RGC HD Pro is working okay, and move from where you are now.

You did have it working at one point. Obviously, something in your setup has changed. Since no one here did it, what did you do to change your setup? Again, we know the RGC HD Pro is working okay. The problem is with the signal from the PS4. I understand you're frustrated, and I'm sorry you don't appreciate the help that has been provided.