24/7 Customer Support

The accessibility to the customer and technical support that a cloud website hosting company offers will tell you a lot for the services which they offer as well. If you can use only emails and tickets, you have most likely come across some reseller not the hosting provider. If this is the case, you will probably have to wait for a few days in order to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the real website hosting company for further help. When the provider offers different options for communication with short response time available anytime, they are most likely the top provider, not only a reseller. Therefore you'll take advantage of prompt assistance and top quality support as they will have direct access to the servers where your account is. No matter what the issue - technical or sales, it's generally much better to have the option to communicate with your website hosting company directly via your preferred way of communication.

We supply 24/7 billing, customer and technical support for all of our cloud website hosting. Even if you aren't our customer yet and you have some questions, we will help you promptly and supply you with the necessary info, to give you the choice to make the best decision when you purchase your new website hosting account. We are available at any moment, including weekends and holidays, and we provide numerous options for communication to get in touch with us - phone, live chat, e-mail messages and support tickets. For your convenience, we have several phone numbers worldwide, so you are able to call the one that is closer to you. The maximum response time for your emails and your tickets is one hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days to get support for any task or issue, regardless of its complexity.

Whatever the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 technical support services even on official holidays. All your websites will be available at all times and so will we. With quite a few connection options, you'll be able to select the optimal approach to get in touch with us and find out about our services in case you do not have an account yet, or get support if you are already one of our customers. You will be able to call us, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour response time guarantee, although it hardly ever takes more than 20 min to receive assistance regardless of the nature of the trouble. With our customer and tech support services, we are available for you when you need us, not a few days afterwards.

In case you purchase a virtual private server through our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find several local telephone numbers in the U.S.A., the UK and Australia as well as a live chat service. When you are a current customer and you want assistance with some technical issue that requires additional time to investigate or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an e-mail and we'll handle the issue and send you an answer within one hour. The answer time is warranted 24/7, including holidays and weekends, yet for many problems it takes no more than 30 mins to get support. The support service covers your VPS plus all of the pre-installed software it features, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.

We are aware how important it is to get well-timed support in general, let alone when you operate a whole server, that's why every single dedicated server that we supply comes with 24/7 support with one-hour response time guarantee whatever the issue. The service is absolutely free for any kind of issues with your server or the software that was installed from our admins during the setup, therefore you can get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing area or you could send an email, and the actual answer time for either of these rarely surpasses thirty minutes because we have administrators available twenty-four-seven. In case you require general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you could use our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, which you will be able to include to your server plan from your billing Control Panel.