Making Payments (Customers)

As all carers on the SuperCarers platform are self-employed individuals, they are able to set their own rates based on their level of expertise and experience. However, at present the majority of carers have ra...

Unless you have negotiated otherwise directly with your Carer, bank holiday rates will be processed at the recommended multiplier of 1.5 x the usual rates. These will be automatically calculated on your invoice...

Because we are a technology platform, we are able to charge extremely low commission rates - meaning that the majority of what you pay will go directly to your carer. We are also one of the only care organisati...

We charge an ongoing introductory fee rather than an upfront lump sum because we believe this is a fairer way for us to be rewarded for making great matches. It incentivises us to introduce carers with whom car...

All payments for both our commission and the carer’s fees are made through your carer’s account on our website, via a debit or credit card. Payments are processed via our secure third party payment system Strip...

As Carers provide care services as self-employed individuals, it is their own responsibility to submit their tax returns under the self-assessment system. Customers of self-employed carers are not required to o...

As you contract directly with the self-employed carers, it is up to you and them to decide upfront whether or not you will be liable for their travel expenses.
Typically, carers will pay their own travel expen...