Resolution

Method 1: Delete the Desktop.ini File

Start Windows Explorer.

On the Tools menu, click Folder Options, and then click the View tab.

In the Advanced settings box, click to clear the Hide extensions for known file types check box and the Hide protected operating system files check box (if they are not already cleared), and then click OK.

Delete any occurrences of the Desktop.ini file that contains the lines described earlier in the "Symptoms" section of this article. To do so:

Locate each of the following folders, right-click the Desktop.ini file (if the file exists in that folder), and then click Open:

If the file contains these lines, right-click the file, click Delete, and then click Yes when you are prompted to confirm the deletion.

Restart your computer and verify that the issue is resolved.

Method 2: Use the System Configuration Utility (Msconfig.exe) to Disable the Startup Item

Click Start, and then click Run.

In the Open box, type msconfig, and then click OK.

Click the Startup tab.

Click to clear the check box beside any desktop entries in the Startup Item column that are listed as Common Startup in the Location column, and are also located in any of the following locations (as indicated in the Command column):

drive:\Documents and Settings\All Users\Start Menu\Programs\Startup

drive:\Documents and Settings\All Users\Start Menu\Programs

drive:\Documents and Settings\All Users\Start Menu

Click OK to quit the System Configuration Utility.

Restart your computer and verify that the issue is resolved.

More information

For more information about how to troubleshoot by using the System Configuration Utility in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:

310560 How to troubleshoot configuration errors by using the System Configuration utility in Windows XP