TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

3.05Rooms

3.05Service

5.05SleepQuality

5.05Value

4.05

“SMOKE”

Nov 12, 2012Milkovich S, Akron

I stayed last week and I was very disappointed in the smell of smoke in the hotel. I went out to dinner at 7 and when I got back around 8:30 the hallway reeked of cigarette smoke. Even though signs were posted nobody followed the signs. I hope this problem can be corrected in the future. The staff is always kind but slow with check in. Even though I have stayed there multiple times i am never in the computer system. Thanks

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you so much for your feedback and please accept my sincere apologies that your experience was less that top notch. Any feedback we receive helps to make us better. I would love to have you come back and give us another chance to prove that this is not usual for our hotel. Do not hesitate to contact me directly at 614-871-0440 if you might reconsider staying with us again in the future so I can ensure you a more comfortable stay.Warm regards, Chhaya Patel.
« hide