Returns are not applicable on all the products on FashionDil.com.com.
Please refer to our Return Policy.

2. How can I track
the status of my refund after returning a product ?

Once we have received the returned product, our team will
verify the nature of the defect/damage. After validation we will send you an
acknowledgement via SMS to your registered mobile number.

To check the updated status of your refund you can call our
24x7 customer care +91 9581001359. If you are a registered customer at www.fashionDil.com
then you can also check the status of your refund in the 'My Account' section
of the site.

3. How can I track
the status of my refund after cancelling an order?

If your order is cancelled, then you will get
acknowledgement via SMS to your registered mobile number or via email to your
registered email ID.

To check the updated status of your refund you can call our
24x7 customer care number +91 9581001359. If you are a registered customer at
www.fashionDil.com then you can also check the status of your refund in the 'My
Account' section of the site.

4. I've still not
received the refund in my account even though FashionDil.com customer care says
that they have processed the refund. Why?

If you have received a mail from us confirming your refund request
then rest assured that we have initiated your refund request and are following
up with the financial organisation for the same.

Sometimes financial organisations & banks take longer
than the promised time to process the refund request internally. If this is the
case, then kindly follow up with them for your pending refund after providing
them the reference number given by FashionDil.com customer care.

Alternatively, you can also check the status of your refund
online at www.fashionDil.com in the 'My Account' section.

5. How long will it
take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by FashionDil.com
or its Business Partner.

You will get an email from FashionDil.com when your return
in accepted and your refund is processed.

6. How and where will
I receive my refund amount?

Refunds on FashionDil.com are based on the mode of payment
used to place the order initially. Below are the refund modes initiated by us
for various payment options:

a. Credit
Card / Debit Card / Internet Banking

If Credit card, Debit card or Internet banking was used as
the mode of payment while placing the order, your refund will be credited back
to the respective credit/debit card/internet banking account provided at the
time of placing the order. We initiate refund within a maximum of 4 working
days after receipt of the product by us or our business partner. However, it
may take up to 7-10 working days for the respective banks to process the refund
and reflect in your credit/debit card statement or internet banking account.
Please get in touch with your bank directly in case of any delays after the
confirmation of refund by FashionDil.com.

b. Cash
on Delivery / Cash Before Delivery / Cheque / Demand Draft.

If the order was placed using payment option as Cash on
Delivery, Cash Before Delivery, Cheque or Demand Draft, we will refund your
money through a cheque in favour of the "billing name" provided at
the time of placing the order.

c. Gift
Certificates / Gift Vouchers

If you have used a FashionDil.com Gift Certificate / Gift
Voucher for placing the order, refund would be provided only in the form of a
fresh FashionDil.com Gift Certificate / Gift Voucher of the same value. The
same cannot be redeemed either in cash or cheque.

7. Can I get a refund
for a part of my order?

Yes. You can request refund for a part of your order if the
order contains multiple sub-orders or products; e.g. if you have bought a pair
of jeans and a shirt as two separate products then you can get a refund only
for one of the product i.e. either the jeans or the shirt. However, if a
product comprises multiple items as a bundle, the amount of individual items
will not be refunded.

8. I received my
refund cheque; however my name is not as per the records. What should I do?

You should intimate us about the mistake by getting in touch
with us via e-mail at care@fashionDil.com or over phone at our 24x7 customer
care number +91 9581001359. Alternatively, you can also submit a ticket in 'My
Account' section of your registered account at www.fashionDil.com.

Within a maximum of 10 working days of our receiving your
intimation, we will dispatch you the fresh cheque in favour of the name as per
your 'billing name' as per the order placed by you with us.

9. I wanted to return
a product. Will FashionDil.com refund the courier charges?

Yes, absolutely. In case, you return the product via courier
we advise you to use a reputed courier company which allows online consignment
tracking. We will reimburse the courier freight charges @ 10% of your order
value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower.
The refund of courier freight charges, if applicable, will be paid through
cheque in favour of the 'billing name' provided at the time of placing the
order or by issuing a FashionDil.com Gift Certificate/Voucher of the equivalent
value. The courier charges will be reimbursed only after receipt of the product
by our business partner.

10. After I have
shipped the product or it has been collected from me, how do I track the refund
of my money?

Once we have received the product back, our team will verify
the nature of the claim basis which it has been returned. On validation of the
claim, we will update you by sending a sms to your registered mobile number.
You can also call our customer care number +91 9581001359 and check the status
of your refund. If you are a registered customer at www.fashionDil.com, you can
also check the status of your refund in 'My Account' section of your account.

11. Are all products
on FashionDil.com eligible for refund?

Yes. All products on FashionDil.com.com are eligible for a
replacement/refund except the following:

However, it may take up to 7-10 working days for the
respective banks to process the refund and reflect in your credit/debit card
statement or internet banking account. Please get in touch with your bank
directly in case of any delays after the confirmation of refund by FashionDil.com.

13. How do I cancel
an order?

You can cancel your order by getting in touch with us via
e-mail at care@fashionDil.com or over phone at our 24x7 customer care number
+91 9581001359. Alternatively, you can also submit a ticket in 'My Account'
section of your registered account at www.fashionDil.com. If the order has not
been shipped by our Business Partner, we will stop shipment and refund the
entire order value, as applicable:

In case, the order that you had placed has been shipped by
us but not yet delivered to you, you may still cancel the order by contacting
us as mentioned above. Your refund will be processed by us as applicable, once
we receive the originally ordered product back from our courier / logistics
partner.