The impacted services are fully recovered from this issue.If you have any questions please reach out to us at support@tokbox.com.

Posted Apr 16, 2020 - 14:42 PDT

Update

From monitoring the situation, we identified that a subpart of the system continued to be impacted. Below consequences are observed and are being mitigated now.1. Few recordings remained stuck on servers. This impact was primarily noted on servers in Tokyo Data Center and a few servers in other Data Centers.Recordings are being made available for download.2. Few attempts to start recording in Tokyo Data Center servers failed with 500 error due to capacity issues.We are mitigating this issue by rebalancing the load.

The server issue is affecting only archiving capabilities. A further update will be provided soon here.

Posted Apr 12, 2020 - 01:41 PDT

Investigating

We are currently experiencing issues impacting our Server Allocation that could impact different services. We will update this announcement as soon as there is an update or the incident is resolved. Please reach out to support@tokbox.com if you have any questions in the meantime.