My account has been hacked. The hacker has cleaned out my inventory by selling all my equips, emblem crystals, shards spent my diamonds everything... This event occured after 21st October 2015 06:00am (in-game-time) - present. I need a roll-back option to a time before that date, I need a log of any I.P addresses outside of Australia thats been logged into my account and a need a new account email log-in for future security.

Account hacked. Need a roll-back option?

Hello there again!

I\'ve just received updates from the mod that you\'ve manage to contact them yesterday, and currently the news is that:
Firstly, there was no other country IP that was tracked logging into your account, all ip was within Aus.
And according to that, there was no/not enough evidence showing that the account was hacked.

Account hacked. Need a roll-back option?

I\'m also definite there were 2 occasions where the hacker has made a return to spend my diamonds on super divinations then selling off more items. Many log-ins have been myself to check tickets for response. Please view all log-ins in the date of 05:00am 21/10/15 up till 05:00am 22/10/15 (in-game-time).
But without an account roll-back I do not know how you can reimburse all my items that have been sold off for gold...

Account hacked. Need a roll-back option?

Hi, we are terribly sorry to hear that. However without solid evidence, we don\'t have right to roll your account back. Even if we can (though we can\'t in this case), it won\'t prevent you from being hacked (assumed) again if this assumed hacker is your friend or relative who has the access of your accounts (it could be any accounts, your facebook or twitter, etc) when you keep their passwords same as before. So please change all the passwords linked to this game account, GTArcade, Facebook, Google, Twitter, all of them, using a complex one and tell no one of it.
That being said, we would like to turn some high value items back to you, but please understand this is one time only exception. Please list out the most valuable items (name, amount) which were sold in this period, I will compare with the record and try to turn them back and deduct the income.