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Onsite Seminar

Relationship Management (Supplier and Customer)

Supplier Relationship Management for Collaboration, Impact and Business Success

Continuous improvement in all aspects of the supply chain is necessary to remain competitive in today's global economy. The traditional adversarial relationship and transactional focus of buyers and suppliers cannot meet this demand for continuous improvement in lead-time, quality and overall supplier performance. As a result, significant changes are occurring in the philosophies and approaches that define the relationship between purchasers and sellers in world-class organizations. Simply put, Supplier Relationship Management (SRM) provides an organizational focus on communicating and collaborating with suppliers on the many steps of the Supply Management process. This focus reduces the lead-time and total cost of acquisition, transportation and possession of goods and services for the benefit of both the buyer and seller. As a result, SRM provides a competitive advantage and improved profits.

Who Should Attend

Managers and professionals involved in purchasing, projects, contracts, supply management, operations, maintenance, engineering, quality and other activities that expose them to dealings with suppliers. This program is essential to those who want to improve the supplier relationship for the benefit of the enterprise.

You Will Learn

Increased skill sets in supply management

The importance of SRM in continuous improvement

Benefits of early supplier involvement

The move to strategic sourcing

Segmentation model for supplier base

Total cost of ownership models

Process for strategic alliances

Key elements in improving the supplier relationship

Best practices in supplier qualification, measurement and recognition

The basics of reengineering

Course Outline

The three essentials for change, the organizational challenge, comparing the traditional and new business models, the supply management vision, defining Supplier Relationship Management (SRM), SRM and Customer Relationship Management (CRM)

Where to start the integration process, strategic sourcing, the critical ABC analysis, developing the spend profile, commodity and service coding, using Excel pivot tables in spend analysis

Segmentation of the supplier base, defining the alliance, the alliance process, success factors and barriers to alliances

Focusing on high value activities, reengineering is a must, common errors in reengineering, the basics of reengineering

Transforming the supplier relationship, developing the skills required for good relationships, defining the organization's mission in building supplier relationships, communication, trust and credibility as key elements, a survey for letting the supplier rate you