Associate, Policy Servicing (Customer Service)

To handle all types of Policy Alteration transactions for Accident and Health policies and to deliver within stipulated service standards.

Job Purpose

To handle all types of Policy Alteration transactions for Accident and Health policies and to deliver within stipulated service standards.

The Job

To handle the assessment and processing of policy alterations of Accident and Health policies, comprising but not limited to:

Policy benefit upgrades and downgrades

Policy reinstatements and opt-backs

Policy reviews and disclosures

To handle basic underwriting;

To prepare endorsements/letters;

To monitor policy renewals and related correspondences;

To handle payments for excess/duplicate payments;

To liaise with external parties such as CPF Board, MOH, and various medical institutions (eg. private and restructured hospitals) as well as internal parties of Distribution Representatives and end Policyholders;

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