Don't use this "service"

Wanted an estimate to repairs & replace as needed. Quickly got a salesman NOT a tech, saying need all new & Sold over $7k system.I needed a new gas heater & a freon in AC. New Equipment didn't fit - installer had to get a smaller coil.Installer was a hour away & did good job. Returned twice to pass code. Still waiting refund for cheaper blower.

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+6points

6out of6found this review helpful.

Review 2 for Heating & Cooling System Installation

Brycer

from Rocklin, CA, USA

Great Service

Sales associate was knowledgable & accommodating. The installers were wonderful. They had to improvise, were clean, efficient & communicated as they moved through out installation. They had to come back for a minor oversight & to install new receivers. They were on time, conscientious, thoughtful & thorough. We were VERY pleased with the entire process down to price, sales pitch, and installation. I would recommend Home Depot Heating & Cooling System Installation to friends. A friend recommended them to us & we walked away feeling Home Depot met competitive pricing, great product & very satisfied with our installation.

+3points

3out of3found this review helpful.

Review 3 for Heating & Cooling System Installation

SilkStorm

from Atlanta, GA, USA

EXTREMELY BAD CUSTOMER SERVICE

It took over two months to complete an install of 2 A/C units and furnaces. After multiple calls because of my calls not being returned, the install was finally completed. The attic was filled with scraps of the old equipment. Overall, a very bad customer experience for a premium price.

+23points

24out of25found this review helpful.

Response from Home DepotBy Robert G, Customer Care, September 4, 2014

We are sorry to hear of the delay in completing your installations. We will be sure to continue working towards improving our installation services. Thank you for your feedback.

Review 4 for Heating & Cooling System Installation

Hambone

Great job, good product

Got the no duct AC unit installed, and a great job was done. Installer showed up on time, and took no time to do a great job. Now my patio room, is not a sauna box! The no duct AC unit is very quiet all the way around. I had to check on it three times to make sure it was working. The installation was not sloppy, very neat and professionally done. Thank you again, for moving us out of our family room to the new patio room. Oh I love it!!

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+13points

13out of13found this review helpful.

Review 5 for Heating & Cooling System Installation

JMflorida

from Riverview, FL, USA

New Air Conditioning System

We had the company come out to do a service on our 16 year old system. Told us that the repairs wouldn't be worth it. "John" sold us on a new system-- they came out within two days to install. However,we called several times because of the noise, they finally sent someone out who put some padded tape around our intake vent. For over $12K not happy!

Awful results with start to end.

The job to this day is still not completed. Was suppose to have someone at my house on June 2nd. They finally came out June 19th. And that was when they serviced and talked to me about a new A/C unit which came to $178.00. I told them I was looking for a new furnace and A/C unit. And was told at that time that what they charged me to service my old unit would be taken off of the new unit if I decided to purchase a new one. Signed al the paperwork that day to purchase a new Furnace and A/C unit. Had set up an install date a week later. When I called to find out where they were for the install I was told that they had they forgot and set Then there was a man sent out on July 2 check out the efficiency of my old unit and was charged another $78 and was told that would be taken off of my bill for the new install. I was suppose to be the 1st one on the list I was told. So he would be here by 10 am. But he didn't show up till around 4:30 pm. June 3rd they showed up to start the new install and when I was going over with what I was told was going to be done. I was told that it was not put into the service contract and that they would not be able to do the install that day and would have to reschedule. Then I made some phone calls the tech made some phone calls and the problem was solved and they continued the install. In the process of doing the install they broke one of my water lines to my water heater. They said they could not fix it because neither were plumbers and did not have the equipment to fix it. So I had to fix it myself after they left at 8:30 pm getting the system running but did not complete everything. The tech came back on July 7th the tech returned to install the humidifier which he completed. But then I went downstairs later that day and found water all over my basement floor. Where they had installed the water line for the humidifier was leaking and had to have them come back out and fix the water leak. Then had a man come out to check the efficiency of the new unit for the rebate to find out they had not installed the correct condenser unit, So I waited to hear back from them for 1 week and never heard back from them, So I called and they were out the next day to install the correct unit. I am still waiting on the efficiency check which is suppose to happen on 8/8/14. Now I have already received my bill from home depot and found out that none of $178 or $78 were taken off of my bill and that the job has not even been completed. Thought it was pretty wild to get billed before the job is even completed. Now Ready services has agreed to give me gift cards of $300 for the problems I have had to go through and I believe home depot should give me compensation for my troubles I have been trough of $200. I will be waiting to hear back from you.

The new AC Unit failed 10 days after installation

The new system failed 10 days after installation. It took multiple calls to the installer to get it repaired. The part was not available and they would not take one off of another new unit. As a result we were without AC for several days in the summer heat and humidity. They promised us a portable unit until the part arrived but they never fulfilled that promise. They ended up saying they were all in use elsewhere. The person responsible for the installation stopped taking my calls or returning my calls. In the end the unit was repaired but it took multiple calls and longer than we should have reasonably expected. We got more excuses than service.

+7points

7out of7found this review helpful.

Review 9 for Heating & Cooling System Installation

RW100

from Los Angeles, CA, USA

Owner: Installers arrived on time, were neat and overall do a very good job.

The salesperson and the installers seemed more knowledgeable than the others who submitted bids. The Home Depot bid was also among the lowest .

I suggest that your form proposal be clarified in two ways:1. Make it clearer that the 5 year labor warranty is really not included. It's conditioned on paying $290+ per year for maintenance. Leaving the cost of the maintenance off the form left me feeling a bit blind sided when I discovered it.

2. Make it clearer that the HERS test is not included in the "total amount" and that payment is the responsibility of the owner--similar to the way asbestos removal is handled on the form.

I only asked for a tune up and the tech wanted me to get a new a/c.

After he came I called other company, fixed the only problem I got and told me I didn't need a new a/c only if I wanted a more efficient one but the one I have still have some years to go. I don't like when people lie to you so you buy something new, it would have been different if he told me you could pay less for electricity with a new one than if you don't get a new one you would pay thousands of dollars in the next year or two. It's been four months and I only pay for the second opinion way less than he predicted.

+5points

7out of9found this review helpful.

Review 12 for Heating & Cooling System Installation

johnnie2114

from Los Angeles, CA, USA

Install was not as smooth and quickly done as promised.

The original heating installation was supposed to take 4 days, but not completed until about six weeks later. The family room was not completed and another specialist had to come out and complete that room about 3 weeks later. I was promised the wall heaters would be removed and walls repaired. The original installers removed the heaters. The drywall person came about two weeks after the final vent was installed. Since one of the wall heaters has a exposed gas line I was told I would have the get another company to do that or just cover it was a bookcase or something.

Very happy with installation and follow-up.

Process went very smoothly from sales rep to follow-up. Installation crew was efficient and very professional. Company processed my CPS rebate and followed up to make sure I was happy with the results. She even scheduled the code compliance inspection for me. All in all, I am very satisfied.

+2points

2out of2found this review helpful.

Review 15 for Heating & Cooling System Installation

BB42

from Skokie, IL, USA

Quick install

Our a/c died this summer when it was 90+. We got a few quotes from other people as well as Home Depot's affiliate. Home Depot was cheaper and could install a new furnace and a/c the next day. The other guys wanted us to wait a week. Everything is working great 6 months later.

Everything was done to perfection very happy

I must say Derek sawyer came out sold me a new Rheem high end system with new duct work he said it would take two days the install showed up at my house in time they then put all there drop cloths down and began work they imformed me through the whole job and finished in two days like they said great job thanks again

+1point

1out of1found this review helpful.

Review 18 for Heating & Cooling System Installation

cookie77037

from Houston, TX

Blower flow rate was excessive. Eventually corrected.

Felt blower could have been initially adjusted to match unit that had been removed. Took two service trips. Removed programmable thermostat and replaced with single set one. Eventually installed programmable thermostat. Eveyrthing seems OK now.

+6points

6out of6found this review helpful.

Review 19 for Heating & Cooling System Installation

Angel

from Valrico Fl

New Heat Pump installation

Excellent customer service by ARS service technician. He gave me an evaluation of the old heat pump and different options to repair or replace with a new unit. The new installation was done timely and very professional.