Everything they say about this place is a LIE. Videos on this place on YouTube (#LetThemOut).

Residents are abused, neglected, some molested by staff and the MASSACHUSETTS DEPARTMENT OF HEALTH and LOCAL POLICE allow it for the money they get from New York. People can not get out usually; ILLEGAL PRISON - many ONLY LEAVE in BODY BAGS from local hospitals. Patients are DRUGGED here more than any nursing home in the state of Massachusetts.

If I could give this place zero stars I would. Years ago this place used to be good. Not now. If you love your loved one do not allow them to go here. There is only one way to describe it a shit hole. The management is well aware of the stuff happening hear due to all the complaints from residents family members and yet they do nothing about it. Most of the staff is lazy and so rude. If I wouldn't have been arrested I probably would have slapped one for the lies. She looked like an ass.

Please do what is best and avoid this facility for your loved one. Thank you.

Also the state seems to be more concerned if the residents like there food then the quality of care.

My mom had an ICD (surgical placement of defibrillator /pacemaker) at St E's on a Monday and again Friday. After being in the hospital for the week she was weak and needed to go to a rehab facility for physical therapy to get her strength back as well as monitoring to make sure her arm was not over extended to dislodge the wires to her heart.

As a registered nurse manager and hospital liaison nurse for a large (290 residents) DDS facility, I had frequently referred to Franklin Health for my patients who needed skilled nursing care/rehab post hospitalizations. So my first choice when discussing options with the St E's social worker for my mom was Medway Country Manor with Franklin House as a second.

Within 1 day of the referral for my mom, I received a call from the admissions coordinator at MCM to discuss the care Mom would need as well as being invited to tour the facility at my convenience. However a bed was available at FH, and Mom wanted to be closer to her apartment in Franklin, so the St E's social worker made arrangements for Mom to go there the following Saturday.

I never received a call from the admissions coordinator at Franklin Health prior to Mom's admission to discuss anything, nor did I receive a call from anyone at Franklin Health to let me know that she had arrived on Saturday afternoon.

The main entry to Franklin Health is dark and dingy, not at all welcoming. On admission my Moms b/p was taken on her surgical site arm, and was done lifting her arm higher than was supposed to , putting her at risk for loosening one of the wires controlling her heart. On arrival to FH, the CNA told her to “get dressed and hang out”. She had had surgery the day before, but the pain med ordered by her doctor would not be available till 10pm that night from the pharmacy the facility used. Instead of calling the facility doctor and getting a different pain med that the facility had on hand, they let her suffer in pain till her meds were delivered late that night. She was told by the nurse at that time that if she needed pain meds, she was supposed to walk out to the nurses station and request it. She was told there was nothing they could do till her meds arrived. Her surgical incision was never checked or the dressing changed until the following Wednesday (5 days later!) and only after I made multiple calls and requested it be looked at as well as during her 72 hour facility meeting which I participated in by conference call.

When her dressing was changed finally on Wednesday, it was done incorrectly per the pacemaker clinic nurse at Mom's cardiologists office , resulting in the remaining steri strips holding her wound together being removed when the dressing came off. Fortunately her incision was fairly well healed even tho the steri strips should have been on till they fell off.

During the 72 hour meeting at Franklin House, the physical therapist working with Mom (Marie, she was terrific), said that mom had improved greatly with her ambulation. At the meeting I requested discharge back to her home as soon as possible that week with follow up visiting nurse and PT services. The FH social worker Susan Goodale told me she would call the VNA that afternoon. I requested copies of moms discharge papers from St E's and made arrangements to have my brother pick them up and drop off copies of moms health care proxy forms the following morning. I was told this would also be done.

My brother went there the following morning and gave the HCP papers to the unit manager Pam, who said she would bring the discharge papers in a few minutes to him while he was visiting Mom. 45 minutes later and Pam never showed up. Rick went down to her office and was told she was in a meeting for another half hour or so. We have yet to recieve the paperwork.

The next day I called to speak with the SW Karen,and she told me she didn't have time yesterday to call VNA and set up services, but that she would that day. she said she had had a Medicaid meeting that day, and that Mom was not ready for discharge as she was dizzy when walking. When I mentioned that at the 72 hour meeting less than 24 hours ago, was told Mom was not having any dizziness at all, then the SW said she didn't have her notes in front of her and her office was being moved, and she needed to look at her notes. I called back later in the afternoon, the SW had left, and when I checked with VNA myself, no referral had yet been called in.

I called the VNA as well as Moms primary care and had VNA services set up for her myself. I then called the DOn at FH who was most helpful, and told her that I was arranging for moms discharge the following morning.

Mom was on Coumadin ,a blood thinner and needs to have weekly lab work done to make sure the levels aren't too high which could make her bleed to death, or too low which could indicate a blood clot and also cause death. She was supposed to have the lab work done on the Tuesday after her admission to FH, it was never done, and when checked by her cardiologist the Friday after we had her discharged from FH, her level was life threatening low and required medication adjustments.

The DON Karen was most helpful and had told me she would speak with the facility administrator about my concerns, and the errors of the facility with Moms admission. The administrator Michelle called me the next day and was quite rude and could have cared less about the major inadequacies demonstrated by the facility and staff staff towards my mom, and asked me "are you people capable of taking care of your mother at home?" She was more concerned about covering her butt because I was having my mom discharged than she was about the lack of care provided to my mom while under her care. She told me that I could not have my mom discharged from the facility!

I have been a registered nurse for 32 years, having worked in nursing homes/rehab, hospitals and for the Comm of MA. In all my experience, I have never seen such a poorly run facility, with such disregard for the patients health and well being as well as family concerns/involvement.

If you are looking for a rehab for your beloved family member or friend, do not even consider Franklin House Healthcare!

My husband was a patient there is January 2018. He was very ill and they showed very little compassion for him. To make matters worse I wrote a letter after he passed away and they did not even respond to the letter.

Jan 14, 2018

norwell nursing home sucks!! They do not take care of their patients. Food is never on time and is served sloppily. thrown together not nutritious. patients allowed to just sit on floor in front of nurses station. visitors have to step over them (not safe) not all patients allowed to go to garden or participate in activities. I would not leave my dog here!!1

1
out of 5 Stars

Oct 18, 2017

This is a facility that you need to go in and tour staff is pleasant and very caring. The building is a bit out dated and could use some updates, but the most important is the success my father had during his rehab stay.

Worst experience at a rehab I've ever had! Nursing staff was inattentive and uncaring. Horrible care! I called 911 and had my family member taken to the hospital. He arrived with a blood sugar of 44! Not acceptable!! Beware of this facility!

I to was a patient brought in for rehabiliation. My family didnt know where to have me go and i said we could try. well it was absolutely the most horrible envirnment that i have ever been in. I did not get my meds for over ten hours and i i fell t rying to get to the bathroom for i couldnt get help. it took me six month to heal my leg I hurt in this place. No human being should ever be treated as I was there. It has changed my world for now i trust no place even a hospital and have tried really hard to get through this experience. please, if you have someone that needs help do whatever it takes to keep them out of this hole. when they took the hospital down they should have taken this buidling down and the staff are not on the up and up. i really cant say enough about this place. they herd people in that have next to no money and treat them worse than a farm animal is treated. close this plae down before something really goes wrong. horrible place

Mar 15, 2017

Pros: Physical Therapy and Occupational Therapy was good. The facility is clean and presents well. One office employee was helpful.

Cons: This facility has a TON of work to do. There was no communication (except if they needed something signed) unless initiated from the family.. When asked to talk to a nurse, doctor or have someone call me or know the goals/ progress in PT or OT, the staff always started the answer with.."Well, you can…" Meds were changed without telling the family. The packet of my mother's medical records had some errors (it said she was blind in one eye..not so) and a page from another patient was included in our packet.The amount of personal items that got lost was stunning. Her hearing aids went missing for 3 days (no one told me..I was there every day). When they were finally located, they put them in a drawer until I went and got them and put them in my mom's ears.When we were checking her out, her Nurse's station did not know she was scheduled to leave, We were only there for 3 weeks, but I could go on and on.

1
out of 5 Stars

Mar 06, 2017

My husband has been a resident at Merrimack Valley Health Center. His stay here has been excellent. The staff is very good and very thorough. They have treated my husband and myself with respect and friendliness. He would come back again without hesitation. We would both recommend MVHC to friends and family; as a matter of fact we already have.

5
out of 5 Stars

Mar 03, 2017

Understaffed, unskilled and unprofessional. They took five days to get my mom's pain under control. One of the aides didn't know how to correctly clean her after using the bathroom. Average time to get a response to a call bell was forty-five minutes. While there were SOME nice people who worked there, the nursing manager's didn't seem to care about my mom. The day that my mom was discharged the head nurse didn't even know she was being discharged and we had to wait two hours for them to complete the paperwork. She's never going back there again.

Feb 26, 2017

Perhaps the last two reviews were under old management and staff but I have only good things to say about the staff at Royal of Cotuit.

Choosing a nursing home for a loved one, as you know, can be a difficult, stressful and heartbreaking task. Having to do it for my father, and knowing it would be his final place of rest, was depressing, overwhelming and very last minute as we learned his lung cancer was advanced and he needed to be under 24-hour care immediately. Right after choosing The Royal of Cotuit we remained unsure of whether or not we made the right decision even though our initial tour was caring and encouraging and we had no complaints about the facility. But entrusting strangers to be caregivers for our loved one was a scary thing to some degree especially when his needs were 24/7, challenging and intimate at times.

Now, after his passing, we can share that we couldn’t be happier or any more pleased than we are with the care the staff at Royal of Cotuit gave my father, and my family, during his time there. Everyone was so very caring, comforting, concerned, empathetic and just had a determination to get my dad in the best state of health and comfort that was possible for him and his situation. Knowing he only had weeks left, we wanted to be sure that he was surrounded by caregivers who provided nothing but the best. Everybody was professional, kind, friendly and just showed signs of wanting to do their job and do it well. We are truly grateful for everything they did for him including how they tried different ways to get him to eat and drink with his dsyphagia. Although attempts to get him to eat or do therapy were refused at times, I know he was content there and each staff member made him smile at some point. It should also be mentioned that the meals provided to the patients are delicious. While visiting and on his last day we were allowed to eat with my Dad and the food tasted so good that my brother had seconds one day. It’s nice to know their food options are great.

The staff also consoled and took the time to help my mother, as well as my brother and myself, with any questions or concerns we had including everyone from the office and housekeeping to the nurses and therapists. Their patience, compassion and support did not go unnoticed for her and our family.

All the staff members have such an important role in the care of our elderly and some of those jobs, although critical, can be unflattering. I’m sure they do not get the thanks and praise that they are so deserving of for all they do. It is my intent in this review to let others know that my family appreciates all they did for my father. They did such a fantastic job taking care of my father, and always with empathy and a smile, that we never felt the need to call in hospice care. My father had stage 4 lung cancer; most people would call in hospice but we never felt we needed to. The staff alone at RC made my father as comfortable as could be as well as our family.

If anyone out there is considering the Royal of Cotuit for their loved one, I can tell you they do a great job.

Jan 11, 2017

As time goes on, Watertown is starting to feel more and more like home. I have started cultivating friendships with other patients here, and I hope to try and continue some of those if it comes a point in time where I am to leave the facility. There are a number of staff here that I am thoroughly happy to see every day. I get to sit next to the fish tank in the dining room, and the boss of the building brings her dog in every once in a while, and that is always a happy sight to see.

5
out of 5 Stars

Dec 31, 2016

Sometimes, there comes a time when tough decisions need to be made, and I am glad I made the one I did to come here, to Watertown. Now don't get me wrong, I was hesitant at first, but the longer I was here, the more comfortable I became. It just feels like a place that I want my family to come to. I enjoy watching the fishes in the fish tank in the beautiful dining room, I enjoy having the freedom to walk around and get some of my own exercise, even outside on the patio when the weather is nice out. I enjoy eating in the dining room whenever I get the chance, and even play Bingo three times a week, where sometimes I even win!

5
out of 5 Stars

Dec 29, 2016

Although I was only at Braemoor Health Center for a little over a week they were all very good to me. Anything I really needed or wanted they were extremely accommodating. The physical therapy department is absolutely great. They really know what they are doing and they help greatly when you need to get back on your feet. Everyone there is so kind and professional. The facility is really clean and beautiful and the staff does a wonderful job at making you feel like you are at home.

5
out of 5 Stars

Oct 28, 2016

My mom is currently a resident of Woodbriar and has been since 2013. Mom lived alone in Florida for many years before coming to Mass to visit her family. I felt Mom should not be living alone anymore. Then Mom one day was having severe pain, she was transported to the hospital. After a few days she was transported to Woodbriar for inpatient rehab. Therapy plus regulating her Pin medication helped her a lot. Mom did well and all the staff in the rehab department was very helpful, knowledgeable and kind to both my mom and me. The nurses were very compassionate and caring and they took very good care of my mom. Mom really hit it off with some of the nurses; CNA’s and rehab staff too.

Unfortunately Mom was still unable to do some of the simple tasks that she needed in order to come home. A decision was made for her to become a long term resident. It was hard for both my mom and I initially to deal with this news. Moms adjusted after a few weeks once she was moved upstairs. The nurses and CNA’s helped to make her transition a little easier. Some even would go upstairs and visit with my mom or stop and say hello to her when she was in activities. My mom really enjoyed seeing familiar faces.

She has been doing activities and even eating in the dining room. The food is pretty good; mom says it isn’t like our home cooked meals. I have had the chance during cookouts and at functions to join in the meals and it isn’t too bad. There are lots of different activities for everyone to enjoy. Mom loves the music, exercise, field trips and sometime the arts and crafts, bowling and bingo. During the nice weather we enjoy time outside on the porch or in the courtyard. The grounds outside are well kept, the inside is very homey.

The upstairs nurses, CNA’s seem to care about their resident’s needs. Mom has even made comments about how well they treat her. This makes me relax a bit more at ease to hear her say this to me. Some go above and beyond and it is apparently that they love their job. When my mom had pneumonia the staff was wonderful, they treated mom quickly and were there foe her every step of the way. I really didn’t want to move mom to the hospital. It was the right call on so many different levels. When I couldn’t be here they would either call me with updates or I would call the nursing desk to get updates. They were just wonderful each and every one of them. The cleaning crew, kitchen staff, office staff, front desk, social worker are all very nice as well. The staff is there to answer any question I might have, and address any concerns I may have in a timely fashion.

Jul 18, 2016

Filthy facility. Smell of urine as you walk through. Residents left in corridor in own body fluids unattended. Inadequate staffing. Very little professional care. Residents left for hours crying to attend bathroom. Very little or no security at any time.