If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Fits perfectly, holds a lot!
We purchased this coat rack during the week of Christmas, knowing we'd have a ton of company coming and going, and coats hanging around with everyone home is overwhelming!
Despite the timing, it came on time and served us well. I will put it in the basement during the warmer months and it is light enough to do this without a problem.
It wobbles a bit, put once it is weighed down with a few baskets on the lower shelf, the problem is solved.
Got it on sale, and would do it again.
January 23, 2014

Very stylish but could be a little more substantial. It's a keeper.bjjn
very stylish but could be a little more substantial. It's a keeper.
January 22, 2014

Poor Quality
The welds for the screws were messed up, can't get some screws in all of the way. And I will need to put cardboard or something under the legs to get them to balance.
Not impressed!!
January 15, 2014

Poor Manufacture Quality
The legs are uneven lengths so we have to use cardboard shims under two legs to level the rack (on two of four racks that we purchased.) The welds are also crudely done so the finish quality is poor. The racks are sturdy otherwise and meet our need for temporary clothes storage.
January 12, 2014

Excellent quality, easy set up
I gave this as a gift for a couple that entertains. It held coats for New years eve this year for 30 people. No looking for yours buried under everyone elses on the bed!!! It also made it easy to keep personals in the pockets without fear of losing or forgetting (phones). She will use year round for switching out some seasonal items and "little too tight items" from closet to make more breathing space for the clothes she does wear.
January 10, 2014

Easy to assemble, sturdy, nice looking
This product was exactly what I was looking for. I am using it in an unfinished basement, but it is very nice looking and could easily be used in a space where others would see it. Assembly is very simple and uses only one size of screw and an allen wrench. My husband held the pieces in place while I put in the screws and we were done in less than 10 minutes. Finished product seems very sturdy.
January 6, 2014

Attractive, functional, sturdy
Assembled easily, sturdy enough to hold a lot of clothes, or coats. You have to balance it, by putting hangers on both sides, and you can't overload it too much, but for residential use, it's very good. I use it for off-season storage, but it could be used for a party or a church coat-rack.
December 18, 2013

Great piece!
This piece is a great option for those of us who do not have a coat closet for all of those messy coats, shoes and backpacks. LOVE IT! Well packaged and SUPER easy to assemble!
December 15, 2013

Looks nice....
from the distance, but up close it looks poorly constructed. However it is sturdy when assembled. Looks nice with clothes hanging on it. Since we have it next to a wall we do not use both sides but I can imagine using it later on as a space divider. Bottom shelf is great for storing our bags.
December 10, 2013

Over came my storage woes.
Well, built, easily assembled, holds alot of hanging clothes, I am impressed and overjoyed with this product. Thanks for sending me your catalogue. I opened it up to the page this clothing rack was on and immediately purchased it.
November 29, 2013

Perfect Coat Rack for My Needs
The style, construction, quality and price were just what I was looking for in a coat rack. My closet space is limited and I needed a convenient solution to corral all of my outerwear. I have this located in a small room off my kitchen so that all my coats, vests and jackets, scarves and gloves, plus my boots are in a handy location to scoot out the door. I purchased the boot tray last year from Ballard and it fits perfectly on the bottom shelf.
November 27, 2013

Great purchase!
Love this coat rack! It serves very well as an entrance closet if you don't have one.
November 26, 2013

THIS IS PERFECT
easy to put together-sturdy-attractive-will probably buy another
November 22, 2013

Do not hesitate to buy this!
I've had my eye on this for some time and finally ordered it. Now wish I had not waited so long! It is even more attractive in person. Even if you have one side loaded up a bit, does not tilt. It is a gorgeous rack and room for items on the bottom shelf. My husband and I had this put together in a matter of minutes. Seriously easy. One tip he will give to all out there, don't snug any screws until the whole thing is together! Tightening too soon will certainly appear to make holes/screws not line up.
November 18, 2013

Excellent Quality
I was able to assemble this Coat Rack quickly and easily. It took more time to unpack it than to assemble the unit. Not complaining, though. Ballard items are always well packed. This unit is good looking, although I have it in a large walk in guest closet. I did not follow directions because they didn't make sense to me. My way was better and I'm more than happy with this product. Thanks Ballard. I'll be back!
November 10, 2013

This is what to do when you don't have a coat closet!
This Double Coat Rack is very attractive. We just bought
a brand new, beautiful house...no coat closet? Why? I have no idea? This helped a lot! I didn't have a solution until I saw this.
November 10, 2013

Practical and Stylish
Good fit for most any location....................
November 9, 2013

Beautiful coat rack
This looks better in person than online. it's spaces and holds a lot of coats and the beautiful iron matches the railing in my stair way. with the step by step instructions in made assembling easy.
November 8, 2013

Great multipurpose item
I love the Niles Double Coat Rack. I bought it because I knew there were many places where it could function in my house. I could place it in our entryway when we entertain and have guests with coats. I could place it in our basement where we could put our coats etc. when we walk in from the garage. I could put it in our guest room so that our guests would have plenty of room for their luggage and clothes. Or I could put it in my laundry room. We presently have it in our laundry room where it works so well I can't imagine ever moving it. Not only does it hold all of my normal hang up items from the dryer, there is still room for coats as well. We keep shoes on the bottom shelf and I use the top shelf and unused room on the double racks to hold various items that need to hang dry such as rugs, sweaters, bedding etc.
November 8, 2013

Very attractive and sturdy.
Our church purchased this attractive rack to use in the Bridal Suite to hang wedding dresses and attendant dresses. It works great with the two sides to hang garments on and the overhead rack holds veils great! When not in use, it is so attractive, no one minds it being in their Sunday School room at all.
November 7, 2013

handy
The rack is very handy. I would say that it wasn't easy to put together nor hard. The top rack is a little narrow and things keep falling off of it. You really cannot hang 2 sets of coats on each of the rails if it pushed to a wall as shown. So your really only have one rail not 2 unless it is standing a foot or so from the wall. I am pleased with it.
November 7, 2013

works
takes the place of various types of storage at the once. great stuff.
November 6, 2013

sturdy, functional and good-looking
I was lucky enough to get this great hanging rack on sale but it would have definitely been worth full price! It arrived quickly and was very well packed. My sister and I put it together in about 15 minutes, five of which were taken up reading directions. We were surprised at how sturdy and attractive it is! I'll be using it for coats and jackets in the mud room, along with a Ballard boot tray, at our snowy, icy, muddy mountain cabin. I love the upper and lower racks for hats and other cold weather clothing.
October 19, 2013

excellent quality
I wasn't expecting the coat rack to be as sturdy and attractive as it was...very good quality, easy to assemble, and packaged very well. Happy with my purchase.
September 16, 2013

Large, attractive and sturdy!
We bought this for our daughter, who has a small apartment with little closet space. She loves it. It came in a huge box, so we couldn't hide it and then give it to her for Christmas! It was not difficult to put together. It is very sturdy and attractive, holds a lot of clothes and accessories. I know she would recommend it.
September 13, 2013

Great Purchase
Pretty and functional, Very sturdy and it was very easy to assemble. It took longer to unwrap than it did to put together. I am ordering another one.
July 17, 2013

Niles Double Coat Rack = awesome
Niles Double Coat Rack = awesome
I am absolutely in love with mine. It is sturdy, elegant and fits tons of stuff... currently I am using it for my laundry room, but in the future it will take "center stage" to my entry's area.
June 13, 2013

Amazing!
It was easily assembled and looks awesome, larger than I expected :)
I am using it in the waiting area of a historic building and it fits in perfectly with the character of our facility. Couldn't be happier.
March 28, 2013

This product is the best in its category that I have found
I love this rack. I am using it in an area that I am turning into a "Walk-In" closet. Prior to purchasing this rack, I stored clothing everywhere. I was able to consolidate everything in one area. This rack is so sturdy that I am using both sides, top and bottom. I plan to purchase another!!!!!!
March 28, 2013

Elegant look, strong materials.
Bought one, then three more to turn an unused bedroom into a dressing room. Screws together smoothly. Top and bottom shelves add even more storage for hats, shoes, purses.
February 22, 2013