FAQ/Help

A. Some email providers may route our emails directly into your junk/spam folder. Be sure to add no-reply@research.fm and survey@research.fm to your trusted sender/safe list to ensure our email is delivered. For information on how to do this, please contact your email provider.

A. Right now, research.fm is by invite only. The only way to join our panel is to give your email address to one of our telephone interviewers if they call you about taking a radio survey over the phone. We occasionally have opt-in promotions.

A. If your password is blank, it's because you haven't set up your account yet. You will be given the opportunity to set up your account when we send your first survey invitation. (We'll email it as soon as one is available in your area.) When you click on the link in the invitation, you will be able to set up your account and customize a password before you continue on to the survey. Please note that research.fm is a "by invitation only" research company. For more information, please contact us at support@research.fm or by calling 1-877-686-0999 weekdays between 9:00 am and 5:00 pm ET. To ensure the integrity of our data, research.fm reserves the right to terminate accounts for any reason including, but not limited to, suspicious or fraudulent activity.

A. First, please make sure that the sound on your computer is turned on, and the speaker volume is turned up. We use HTML5 and Flash technology to play audio and video files. If your browser doesn't yet support HTML5, we use the Flash plug-in. If you receive an error or message indicating that Flash is not installed, you can download and install the latest version from here: http://get.adobe.com/flashplayer/. To get the absolute best experience with our site, we recommend using a browser that supports HTML5.

Please note: We do not support Internet Explorer 6

Recommended browsers

A. At this time, surveys that include audio/video media can be participated in with any iOS devices running iOS 5+, like an iPhone, iPad, etc. Android devices with the Flash plugin installed or an HTML5 capable device will also be capable of taking surveys. Surveys that do not contain any audio/video can be taken on almost any device that can display webpages with javascript. This includes, but is not limited to: iOS, Android, BlackBerry, etc. research.fm cannot provide support regarding a specific device.

A. Log in to research.fm using your email address and password, and select the 'My Account' option from the menu at the top of the page. From your profile page you can change your information, including opting out of our panel. You can also email support@research.fm from the email address you'd like to remove from our system, with 'OPT OUT' as the subject line.

A. research.fm reserves the right to remove inactive panelists at our discretion. A panelist generally won't be removed unless he or she hasn't even started ANY of the surveys we've sent. Before a panelist is removed, research.fm will send an email, which will allow him or her to opt back in if he/she feels the removal from the panel is a mistake.