topic Re: Can't change paper size in Inkjet Printinghttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6045830#M614408
<P>I hate to say this, but I have tried each of these suggestions and nothing changed the paper size. I sue appreciate the input.</P>Thu, 23 Mar 2017 19:55:01 GMTJemf2017-03-23T19:55:01ZCan't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6043291#M613845
<P>When I go to the Control Panel and hit the Settings button, the paper size is always set at 4x6. It won't allow me to change the paper size to 8x11 What is the problem. I moved the paper size on back of the printer and even reloaded the printer software.</P>Wed, 22 Mar 2017 22:57:50 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6043291#M613845Jemf2017-03-22T22:57:50ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6043366#M613861
<P>Thanks for your feedback.</P><P>&nbsp;</P><P>I am happy to assist you on the issue.</P><P>&nbsp;</P><P>I hope your have adjusted the width TRIGGER as shown below and restart the printer.</P><P>&nbsp;</P><P><IMG src="https://h30434.www3.hp.com/t5/image/serverpage/image-id/154960i9B73B420C3CA71A5/image-size/medium?v=1.0&amp;px=-1" border="0" alt="Capture.JPG" title="Capture.JPG" /></P><P>&nbsp;</P><P>If above step doesn't work, then&nbsp;</P><P>If the printer is connected to network, then go to your PC and launch the IE or chrome browser</P><P>Type the network IP address of you printer. It will launch the printer web page</P><P>go to Settings-Preference (left)-&gt;Paper settings</P><P>There you can change paper size setting</P><P>&nbsp;</P><P>Hope it will help you.</P><P>&nbsp;</P><P>thanks</P><P>&nbsp;</P>Wed, 22 Mar 2017 23:37:31 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6043366#M613861prabaa2017-03-22T23:37:31ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6043716#M613951
<P>Hello Jemf,</P><P>&nbsp;</P><P>I do not think it's required to manually set the paper size in control panel.</P><P>&nbsp;</P><P>The printer is with paper size sensor built in &nbsp;whereby once you load the paper to the input tray, the sensor will detect &amp; promt the user on paper size &amp; paper type setting. Set accordingly from there.</P><P>&nbsp;</P><P>Get some&nbsp;physical paper to try <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P><P>Thanks</P><P>Regards</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 23 Mar 2017 02:26:48 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6043716#M613951ccyap2017-03-23T02:26:48ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6045083#M614305
<P>I have tried moving the sixes huide on the back of the printer but it doesn't change it. It keeps looking for 4x6 inch paper.</P>Thu, 23 Mar 2017 14:00:04 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6045083#M614305Jemf2017-03-23T14:00:04ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6045277#M614336
<P>Hi Jemf,</P><P>&nbsp;</P><P>I would like to suggest the following ways to assist you in troubleshooting:-</P><P>&nbsp;</P><P><A target="_blank"><STRONG>Step 1</STRONG>: Check the Default Printer Preferences of your printer</A></P><DIV class="content"><DIV class="para">&nbsp;</DIV><DIV class="para"><OL><LI><DIV class="para">Under Control Panel\Hardware and Sound\Devices and Printers, right click on the default printer that you are using, Select "Printer preferences"</DIV></LI><LI>Click on "Advanced..." button located at the bottom right</LI><LI>Under "Paper Size:" field, click on the down button and Select the correct media size that you will be printing</LI><LI>Click "OK" x2 times</LI><LI>Proceed to print your document/image.</LI></OL><P>&nbsp;</P><P><SPAN>If the issue persists, continue to the next step.</SPAN></P></DIV></DIV><P><A target="_blank"><STRONG>Step 2</STRONG>: Adjust the paper size setting</A></P><DIV class="content"><DIV class="para">Check the paper size setting to make sure it matches the paper you want to print.</DIV><DIV class="para"><BLOCKQUOTE>&nbsp;NOTE:<DIV class="para">Some printers have an option to ignore the error and continue printing. If you choose to ignore the error, the margins on your printout might not be proportional to the edges of the paper.</DIV></BLOCKQUOTE></DIV><DIV class="para"><OL><LI><DIV class="para">In the program you want to print from, click <SPAN>File</SPAN>, and then click <SPAN>Print</SPAN>.</DIV></LI><LI><DIV class="para">Make sure your printer is in the <SPAN>Name</SPAN> or <SPAN>Printers</SPAN> drop-down list box, and then click <SPAN>Properties</SPAN>, <SPAN>Printer Properties</SPAN> or <SPAN>Preferences</SPAN>.</DIV></LI><LI><DIV class="para">Click the <SPAN>Paper/Quality</SPAN> tab.</DIV></LI><LI><DIV class="para">Click <SPAN>Advanced</SPAN>, if necessary, and then click <SPAN>Paper Size</SPAN>.</DIV><DIV class="para"><DIV class="label"><STRONG>Figure : Selecting the correct paper size</STRONG></DIV><SPAN><IMG src="http://support.hp.com/doc-images/771/c04930603.jpg" border="0" alt="Selecting the correct paper size" /></SPAN></DIV></LI><LI><DIV class="para">Select the paper size that matches the size and type of paper loaded in the printer tray, and then click <SPAN>OK</SPAN>. If there are no matching paper sizes, select the size from the list that is closest to the size of the paper loaded in the tray.</DIV></LI><LI><DIV class="para">Click <SPAN>OK</SPAN>, and then try to print.</DIV><DIV class="para"><BLOCKQUOTE>&nbsp;NOTE:<DIV class="para">If you are printing envelopes, you might need to change the mail settings of the program you are printing from in addition to adjusting print settings in the driver. For information on changing envelope settings in Microsoft Word, see <STRONG>How do I adjust the envelope settings in Microsoft Word?</STRONG> in the FAQ section of this document.</DIV></BLOCKQUOTE></DIV></LI></OL></DIV><DIV class="para">If the issue persists, continue to the next step.</DIV></DIV><DIV class="section"><A target="_blank"><STRONG>Step 3</STRONG>: Check the paper source setting</A><DIV class="content"><DIV class="para">Remove and reload the paper in the input trays, and then check the paper source setting.</DIV><DIV class="para"><OL><LI><DIV class="para">Remove all the paper from all the printer input trays.</DIV></LI><LI><DIV class="para">Reload the paper, and then adjust the paper width guides so they gently rest against the edge of the paper stack.</DIV></LI><LI><DIV class="para">In the program you want to print from, click <SPAN>File</SPAN>, and then click <SPAN>Print</SPAN>.</DIV></LI><LI><DIV class="para">Make sure your printer is in the <SPAN>Name</SPAN> or <SPAN>Printers</SPAN> drop-down list box, and then click <SPAN>Properties</SPAN>, <SPAN>Printer Properties</SPAN> or <SPAN>Preferences</SPAN>.</DIV></LI><LI><DIV class="para"><FONT color="#000000">Click the <SPAN>Paper/Quality</SPAN> tab, and then click <SPAN>Paper Source</SPAN> to select the correct tray.</FONT></DIV></LI><LI><DIV class="para">Click <SPAN>OK</SPAN>, and then try to print.</DIV></LI></OL></DIV><DIV class="para">If the issue persists, continue to the next step.</DIV></DIV></DIV><DIV class="section"><A target="_blank"><STRONG>Step 4</STRONG>: Reset the printer</A><DIV class="content"><DIV class="para">Reset the printer to clear any hardware issues or error states.</DIV></DIV></DIV><DIV class="section"><DIV class="content"><DIV class="para"><OL><LI><DIV class="para">Turn the printer on, if it is not already on.</DIV></LI><LI><DIV class="para">Wait until the printer is idle and silent before you continue.</DIV></LI><LI><DIV class="para"><STRONG>With the printer turned on</STRONG>, disconnect the power cord from the rear of the printer.</DIV></LI><LI><DIV class="para">Unplug the power cord from the wall outlet.</DIV></LI><LI><DIV class="para">Wait at least 60 seconds.</DIV></LI><LI><DIV class="para">Plug the power cord back into the wall outlet.</DIV><DIV class="para"><BLOCKQUOTE>&nbsp;NOTE:<DIV class="para">HP recommends connecting the printer power cord directly to the wall outlet.</DIV></BLOCKQUOTE></DIV></LI><LI><DIV class="para">Reconnect the power cord to the rear of the printer.</DIV></LI><LI><DIV class="para">Turn on the printer, if it does not automatically turn on.</DIV><DIV class="para">The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.</DIV></LI></OL><P>&nbsp;</P><DIV class="para">Wait until the warm-up period finishes and your printer is idle and silent before you proceed.</DIV><P>&nbsp;</P><P>&nbsp;</P><P>Do let me know if you need any clarifications on the above methods. Hope that it can resolved your issue.&nbsp;</P><P>&nbsp;</P><P>Regards.</P></DIV></DIV></DIV>Thu, 23 Mar 2017 15:36:55 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6045277#M614336ThinkHP_Evin2017-03-23T15:36:55ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6045830#M614408
<P>I hate to say this, but I have tried each of these suggestions and nothing changed the paper size. I sue appreciate the input.</P>Thu, 23 Mar 2017 19:55:01 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6045830#M614408Jemf2017-03-23T19:55:01ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6046343#M614491
<P>Hi Jemf,</P><P>&nbsp;</P><P>I understand your frustrations, I would like to recommend you to go to HP service support center</P><P>&nbsp;</P><P><A href="http://support.hp.com/sg-en/contact-hp/" target="_self">HP Support and Care</A>&nbsp;&nbsp;as it is highly likely to be a hardware issue within the printer.</P><P>&nbsp;</P><P>Do select your country 1st which is located towards the right bottom though.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Appreciate the time and efforts which you have spend to go through all the recommended troubleshooting procedures, which is of great help to have a better understanding to your printing issue.</P><P>&nbsp;</P><P>Evin</P><P>&nbsp;</P>Fri, 24 Mar 2017 01:13:05 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6046343#M614491ThinkHP_Evin2017-03-24T01:13:05ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6048193#M614751
<P>Tried both of these suggestions to no avail.&nbsp;</P>Sat, 25 Mar 2017 16:02:39 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6048193#M614751Jemf2017-03-25T16:02:39ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6050250#M615131
<P>Hi Jemf,</P><P>&nbsp;</P><P>You&nbsp;would have to go into the HP Warranty or HP Out of Warranty Supports which is nearer to you.</P><P>&nbsp;</P><DIV class="para">&nbsp;</DIV><DIV class="para">&nbsp;</DIV><DIV class="para">If your printer is already out of warrnty do take note of the following:-</DIV><DIV class="para">&nbsp;</DIV><DIV class="para"><STRONG>Out of warranty paid service is also available at our Service Drop off location.</STRONG></DIV><DIV class="para"><STRONG>An evaluation rate of XXX (Country dependable rates) (before GST) will be applicable for out of warranty product diagnostics; evaluation fee will be waived when you accept the repair quotation.</STRONG></DIV><DIV class="para"><STRONG>Labor fees apply for software support not under warranty.</STRONG></DIV><DIV class="para">&nbsp;</DIV><DIV class="para">You can check your warranty staus&nbsp;@&nbsp;<A href="http://support.hp.com/sg-en/checkwarranty" target="_self">Warranty Check</A></DIV><DIV class="para">&nbsp;</DIV><DIV class="para">Regards</DIV>Mon, 27 Mar 2017 06:53:50 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6050250#M615131ThinkHP_Evin2017-03-27T06:53:50ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6053168#M615551
<P>I finally got on line with an HP tech. It took a couple of hrs of trouble shooting but essentially he had me reset the printer back to factory specs. Then I had to reload the software but now all is well. Thanks for all the help.</P>Tue, 28 Mar 2017 21:40:03 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6053168#M615551Jemf2017-03-28T21:40:03ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6053507#M615615
<P>Hi Jemf,</P><P>&nbsp;</P><P>Thank for all your patience and support to HP. I really appreciate it and value you as our customer.</P><P>&nbsp;</P><P>Glad that you are finally be able to resolve your problem, I have also learned from your continuous feedback.</P><P>&nbsp;</P><P>Factory Reset can work, kudos to your valubale and continual inputs to me.</P><P>&nbsp;</P><P>Thank a lot.</P>Wed, 29 Mar 2017 02:05:22 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6053507#M615615ThinkHP_Evin2017-03-29T02:05:22ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6590907#M710846
<P>Had the same problem. What finally resolved mine:&nbsp; I removed all paper in the tray, pushed the paper guides in and&nbsp; out again, replaced the (8.5"x11") (letter size) paper, made sure the guides were snug against&nbsp;it, pushed&nbsp; the tray in,&nbsp; powered the printer off by pressing the power button, then powered it up again. Bingo. (The power-down and restart was essential - nothing changed until after that step.)<BR /><BR />Highly recommend trying this very quick and simple fix before spending your time uninstalling/installing software and recovering from a factory reset. I spent a lot of time&nbsp;on the below tactics, ineffective in my case. A post in this forum mentioned resetting the&nbsp;paper guides on the physical printer, and that's what inspired my fix.</P><P>&nbsp;</P><P>The following did NOT work in the case of my HP Envy 4520:</P><UL><LI>Factory reset did not work</LI><LI>Changing default paper size in the Windows control panel printer settings (and rebooting my PC) did not work</LI><LI>Changing the default paper size using the printer's LED screen did not work (displayed&nbsp;only 5x7, no other paper sizes)</LI><LI>Changing the default paper size in the HP Envy 4520 software did not work</LI></UL><P>Hope this helps someone - will make me feel better about time spent and aggravation abided! <span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span><BR />Cheers</P>Tue, 20 Feb 2018 00:57:11 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6590907#M710846BMcBon2018-02-20T00:57:11ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6590927#M710853
<P>Thanks for your input regarding the paper size sensor.&nbsp;It&nbsp;led&nbsp;me to understand&nbsp;the problem and to find a quick and simple solution to the same problem (I posted, with steps.)</P>Tue, 20 Feb 2018 01:08:44 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6590927#M710853BMcBon2018-02-20T01:08:44ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6916734#M764882
<P>This fix also saved me alot of time and aggravation. Thanks.</P>Thu, 29 Nov 2018 14:36:53 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/6916734#M764882scrappingbarb2018-11-29T14:36:53ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7126595#M802853
<P>WOW!!! I had to do this a couple of times.&nbsp; And, it worked!!!&nbsp; I had wasted a ton on time and was just going to call HP.</P><P>&nbsp;</P><P>Thanks so much!!</P>Tue, 21 May 2019 20:36:13 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7126595#M802853jvh22019-05-21T20:36:13ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7335627#M833881
<P>I’m pretty sure that there’s a real problem with the printer- mine will not let me change the size paper at the console. It tells me I can’t print with the current #10 envelope. I had been changing back and forth between envelope and letter and each time i take the tray out and put it in it used to ask if the paper size changed - The printer no longer does this. And addition to it not requesting what size when putting the tray inIt will not allow me to change the size paper when it gives me the error. It only wants me to Acknowledge the problem but it won’t let me fix the problem. I also tried putting the IP address in a browser and I was able to see everything but I was not able to change the size paper at all. I don’t know why somebody says that this error has been fixed or so the problem has been solved it’s not you need to change the status on this question!</P>Wed, 11 Dec 2019 00:44:43 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7335627#M833881sewbrilliant2019-12-11T00:44:43ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7335630#M833883
<P>Exactly and my printer won’t do this anymore! My guess is that there is a sensor that no longer works for sensing the paper tray is in there or not.</P>Wed, 11 Dec 2019 00:45:32 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7335630#M833883sewbrilliant2019-12-11T00:45:32ZRe: Can't change paper sizehttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7338493#M834339
<P><SPAN style="font-size:14px"><LI-USER uid="3551666" login="sewbrilliant"></LI-USER>, Welcome to HP Support Community!</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">May I have the exact model name of the product? Refer to this&nbsp;<A href="https://support.hp.com/us-en/document/c03754824" target="_blank">document</A>&nbsp;for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.</SPAN></P>
<P><SPAN style="font-size:14px">Does the regular printing work fine on your printer?</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-size:14px">Keep me posted for further assistance.</SPAN></P>Fri, 13 Dec 2019 11:25:03 GMThttps://h30434.www3.hp.com/t5/Inkjet-Printing/Can-t-change-paper-size/m-p/7338493#M834339TEJ16022019-12-13T11:25:03Z