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Terms of use and conditions

1. Acceptance

Your access to and use of this Site is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, these Terms and Conditions and acknowledge that any other agreements regarding the use of this Site between you and VinFast Trading and Production LLC (“VinFast“) are superseded and of no force or effect.

2. Product and Related Information

Product or any related information on this Site provided by VinFast is intended for general information purposes only.

3. Trademarks/Proprietary Rights

You should assume that all product names appearing on this Site, whether or not appearing in large print or with the trademark symbol are trademarks of VinFast, or its affiliates and/or other parties. This Site may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of VinFast, or its affiliates and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of VinFast, or its affiliates and/or other parties is granted to or conferred upon you.

4. Data Protection and Privacy Policy

We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question / request from our “contact us” page, request one of our newsletters or further information on a specific department. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms and Conditions.

We may collect the following information:

name and job title

contact information including email address and telephone number

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

We may on occasion make use of Personal Information that we collect in order to help us administer the Website and/or for marketing purposes. We may for instance send you information about our services that we feel might be of particular interest to you.

If you do not wish us to make use of your Personal Information in this way, please email genericemail@vinfast.vn. We will also give you the opportunity to opt out of future marketing whenever we send you marketing material.

Except (i) to the extent that we are required to do so by law, (ii) in connection with any legal proceedings (including prospective legal proceedings), or (iii) in order to establish, exercise or defend the legal rights of VinFast we will not disclose your Personal Information to any other party without first obtaining your written permission.

Employees, contractors, third party consultants and agents of VinFast may be given access to any Personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our

employees, contractors, third party consultants and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website or to deal with requests which you submit to us.

4.1 Correction, Update and Deletion of the Personal Data

VinFast will provide you with a possibility to ensure that the personal data you provided to us is accurate and up to date. You can request correction, update and deletion of your personal information via e-mail sent to genericemail@vinfast.vn, and we will use reasonable efforts to contact you regarding your request.

Should you choose to be on a mailing list for periodic email updates regarding VinFast services and events, you also can use this e-mail address (genericemail@vinfast.vn) to send us a notification that you no longer want to receive such information. We will honour your choice and refrain from sending you such announcements in future. You may change your choice at any time by contacting genericemail@vinfast.vn. To update or delete your data or correct an inaccuracy, we may ask you to verify your identity and cooperate with us in our effort.

4.2 Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your written permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the EU’s General Data Protection Regulations.

If you would like a copy of your information, believe that any information we are holding on you is incorrect or incomplete or have any other data protection related issues or queries, please contact VinFast’s Data Protection Officer: Genericemail@vinfast.vn

4.3 Complaints

If you are concerned that we have breached a privacy law or code binding on us, please send an email to genericemail@vinfast.vn. We aim to respond in a reasonable time (normally 30 days). Our Data Protection Officer will manage your complaint and will give you additional information about how it will be handled.

5. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

6. Cookies

When you visit our Website a small amount of data known as a “cookie” may be stored on your computer’s hard drive. Cookies include information concerning for example the type of web-browser you are using. We use cookies to help us monitor the way in which the Website is used, which in turn helps us to ensure that the Website is relevant to its users. VinFast does not use cookie technology to collect Personal Information. Most browsers allow you to turn off cookies or to receive a warning before a cookie is stored on your hard drive. Please refer to your browser instructions or help screen to learn more about how to do this. You may also wish to refer to www.allaboutcookies.org. Note that you may not be able to take advantage of certain services or facilities on the Website if you do refuse a cookie.

The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our Website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavor to protect all Personal Information collected through our Website in accordance with strict data protection standards.

7. Links to other websites

Our Website may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Use of Information

You may freely browse the Site, but you may only access, download or use information from this Site, including any text, images, audio, and video (the "Information") for your own non-commercial use. You may not distribute, modify, transmit, reuse, repost, or use the Information for commercial purposes, without written permission of VinFast.

You must retain and reproduce each and every copyright notice or other proprietary rights notice contained in any Information you download. You should assume that everything you see or read on this Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of VinFast.

VinFast neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with VinFast. With the exception of the foregoing limited authorization, no license to or right in the Information, or any copyright of VinFast or of any other party is granted or conferred to you.

9. Disclaimer of Warranties

While VinFast uses reasonable efforts to ensure that the Information on the website is accurate and up to date, the Information may contain technical inaccuracies or typographical errors. VinFast reserves the right to make changes, corrections and/or improvements to the Information, and to the products and programs described in such information, at any time without notice. VinFast assumes no liability or responsibility for any errors or omissions in the content of the Site. ALL INFORMATION IS PROVIDED "AS IS." VinFast PROVIDES NO WARRANTIES ABOUT THE COMPLETENESS OR ACCURACY OF THE INFORMATION ON THIS SITE OR ITS POSSIBLE USES. CONSEQUENTLY, THE INFORMATION SHOULD BE CAREFULLY EVALUATED BY SITE VISITORS. NEITHER VinFast, OR ITS AFFILIATES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE TO YOU SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THIS SITE, OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. VinFast also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on

account of your access to, use of, the Site and the Information or your downloading of Information. VinFast reserves the right to discontinue this Site at any time without notice and without liability.

10. Information You Supply To Us

Except for information covered by our Data Protection and Privacy Policy, any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and nonproprietary. Anything you transmit or post becomes the property of VinFast or its affiliates and may be used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, VinFast is free to use, without compensation to you, any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.

11. Links To This Site

VinFast has not reviewed any or all of the third-party websites which contain links to this Site and is not responsible for the content of any such off-site pages or any other sites linked to the Site. If you wish to link your website to this Site, you may only link to the home page. You may not link to any other pages within this Site without the prior written consent of VinFast. Quotation or use of one or more portions of this Site in the site of any third parties without written consent is likewise prohibited.

12. Consequences

If we become aware that you have violated any of the terms and conditions contained in this Legal Statement, we may immediately take corrective action, including preventing the user from using the services offered by VinFast and removing any information, data and content put on the Site by the user, at any moment and without notice. If we have been injured by your violation we may, in our sole discretion, seek to recover damages from you.

13. Changes to the Terms

VinFast reserves the right, at its discretion, to make changes to any part of the Website, the Information or these Terms and Conditions.

You should check this page from time to time to ensure that you are happy with any changes.

By continuing to use the Website you agree to be bound by these Terms and Conditions as amended.

14. General

We cannot guarantee that VinFast’s Site will be free from viruses or other harmful material so please update your computer’s virus protection software regularly.

The provisions contained in each clause and sub-clause of these Terms and Conditions shall be enforceable independently of each of the others and if a provision of these Terms and Conditions of use are, or become illegal, invalid or deemed unenforceable by any court or administrative body of competent jurisdiction it shall not affect the legality, validity or enforceability of any other provisions of these Terms and Conditions.