In case this might help someone, I found a solution to the problem I was having upgrading LR CC. Sure enough, this is a common problem and Adobe Support eventually published a fix at https://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html that involves renaming two different program files in different places so that the new program isn't looking for them. Simple to follow instructions. This came after a week of switching to a new user profile to run LR CC at all. First world problems... but I find it kind of weird that their telephone support experts couldn't help me figure this out.

05-07-2015, 02:17 AM

Runmonty

Quote:

Originally Posted by mbrager

In case this might help someone, I found a solution to the problem I was having upgrading LR CC. Sure enough, this is a common problem and Adobe Support eventually published a fix at https://helpx.adobe.com/lightroom/kb/unable-launch-lightroom-55.html that involves renaming two different program files in different places so that the new program isn't looking for them. Simple to follow instructions. This came after a week of switching to a new user profile to run LR CC at all. First world problems... but I find it kind of weird that their telephone support experts couldn't help me figure this out.

I had stumbled across this as well. I tried the renaming the folders and after that Lightroom didn't want to launch at all and told me to re-install LR. I quickly changed the names back again and thankfully it reverted to where I was previously. There was a patch that came out a few days ago that also didn't fix my problem either.

I am intrigued that you said to change the "program files". Was this actually program files or folders, as the advice you sent said to rename the folders.