Support Forum

Rosana and Madalina, there currently isn't a section for community. If you'd like to add a community section to the agenda, please feel free to.

Will sumo handle add-on help?

No changes to the already existing policy, which is: we help people use the add-ons ecosystem, but don't cover how to use specific add-ons.

Chat Log

11:07 michelleluna: SUMO meeting starting now
11:08 michelleluna: sumo dev update, we're at half-way point of sprint
11:08 michelleluna: so they're starting to think about what will go into the next sprint
11:08 Swarnava has left IRC (Ping timeout)
11:09 michelleluna: so, the idea for the sprints is that as the bugs are fixed, they get applied to stage, then to production, so bugs could get fixed every day or every other day
11:09 Swarnava has joined (chatzilla@82894587.F752D5D3.EC4A85D5.IP)
11:09 michelleluna: we don't mark as Fixed until a bug lands in production, which should be less confusing
11:10 michelleluna: right now we're (sumodev) working on marketplace stuff, branding a style nits and making progress on the questions changes, so we hide older questions without answers
11:11 michelleluna: and search improvements are ongoing
11:11 bram: Check out the sitemap that we’re going to test this week:https://mozilla.optimalworkshop.com/treejack/sumo-tasks-1
11:11 bram: Wrong URL, and wrong timing
11:11 Swarnava: bram :)
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11:12 michelleluna: UX update: last week we finished article sorting
11:12 tan: Hi mib_yeh0p5
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11:12 smo: howdi!
11:12 michelleluna: analysis has happened, and article renaming has been shared with verdi
11:12 michelleluna: and synonyms were shared with ibai
11:13 michelleluna: bram is going through the recommendations to pick out things we need to do
11:14 michelleluna: and putting them into another document that will be shared today or tomorrow
11:14 michelleluna: this week, ux is going to run a new test on the new architecture site map
11:14 skinny has left IRC (Ping timeout)
11:14 bram: The right URL to the test we’re going to run this week is https://mozilla.optimalworkshop.com/treejack/sumo-tasks-1
11:17 michelleluna: so, this week we'll present the new info architecture and then we'll begin the paper-prototyping tests, which will take a few weeks
11:17 michelleluna: so, after we do that, we can start the actual graphic design work
11:19 michelleluna: can we see the test data?
11:20 bram: The card sorting test result can be viewed here: https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndDNac0VkdHFOY1BwejN0Zk0zRXZDVUE
11:22 bram: The link to the previous TreeJack test is: https://docs.google.com/spreadsheet/ccc?key=0AqTssbJSHVTndHZMQS0zVDhMdk0xYlJnVjFVYnJfZHc#gid=0
11:24 smo: In the test results all articles are created equal - which is, as we know, not realistic
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11:24 smo: should be good to know, how the top 20 are distributed - accesible
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11:25 michelleluna: smo: it is based on the 100 most viewed pages, the other set of the data is based on the search queries
11:26 michelleluna: , but maybe you are on the call and can hear what bram is saying
11:26 michelleluna: :)
11:26 smo: michelune: thx Im on ther call - shutting upč=
11:26 michelleluna: to normalize for location of the page in the page links, we normalized with the search data
11:26 smo: bram GOOD
11:26 michelleluna: ok, no worries, that is a good question!
11:27 bram: smo: good question! we want to make sure that the most found articles (top 100 pages) matches most wanted (top search queries)
11:27 smo: micheluna Itćs just the plain Pareto way of thinking (20% investment solves 80% of the problem)
11:28 bram: smo: essentially, top articles only tells part of the story, so we use another data source to assemble the tasks we use to test on TreeJack.
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11:30 michelleluna: firefox clinic update: march 24th we're hosting users with firefox problems for one-on-one help
11:31 michelleluna: at the mozilla san francisco space; this is a pilot, so anyone can use the pilot experience to host their own clinic in their location
11:32 michelleluna: we'll be posting more details over the next couple of weeks
11:32 michelleluna: there is a forum thread for this posted in the agenda
11:34 Cww: michelleluna: I can give you actual stats on this if you want.
11:35 tan: sumobot: ping
11:35 sumobot: tan: pong
11:37 michelleluna: great sumo day, we answered 96% of questions asked
11:38 michelleluna: antoher metric that would be useful is knowing the percentage of original posters that come back and provide more info or that marks as solved
11:39 michelleluna: we think we should count both (more info or marked solved)
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11:41 michelleluna: feel free to share your experiences on the thread about sumo days
11:41 michelleluna: firefox update: things are getting busy now in prep for FF1
11:41 michelleluna: *FF11
11:41 michelleluna: if you see slow page loads, please let cww know, we are looking at this closely now
11:42 michelleluna: no new mobile metrics updates, need to get this up-to-date...
11:42 michelleluna: KB update from verdi:
11:43 michelleluna: one thing we're working on is articles for transient problems related to a release, we're always working on these types of articles
11:44 michelleluna: and this work often conflicts with work on articles to support the upcoming release
11:44 michelleluna: so, it would be great to form a team just for documenting the transient issues, it could be an article that just points to a forum thread that solves the problem
11:45 michelleluna: it would be great to connect the work on the forum with this type of effort, a small team that crosses over from the forum where problems are surfaced to the kb
11:45 smo: @michaelverdi: the sticky article by cww was just perfect for this kind of occasions
11:47 michelleluna: yes, this idea would be to create one article per issue
11:48 michelleluna: mobile: two weeks until we need to have native UI documented for L10n
11:49 michelleluna: services: updates on increasing findability of the 'tab from other computers' link
11:50 michelleluna: sync as a backup service and browserID are still unlcear
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11:50 smo: will SuMo handle also adon help / hope not...
11:52 smo: SuMo is a honeypot where the people with adon problems will land anyhow
11:53 smo: the question was only to clarify the moot case / I agree 100%
11:54 smo: Kudos cwww;)
11:55 smo: you talking CA?
11:56 smo: thx
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11:56 Ibai: we have fun :P
11:56 smo: i dont yet know the voices... xcept Michale of course and you Michelle
11:57 smo: bye
11:57 smo has left IRC (Quit: http://www.mibbit.com ajax IRC Client)
11:58 Ibai: smo you should recognize my accent ;)