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Support act

Work-related stress in the context of “non-academic” and administrative support roles could be addressed more aptly in the “global work-life balance survey” (“Get a life? No time for that!”, Features, 8 February).

In fact, the attitudes within institutions of treating such staff as second-class citizens were not adequately captured in the article (perhaps because such observations would still need to be validated by academics). Meanwhile, the people who hold both academic and administrative roles are further alienated. Most of the work stress is passed on to institutions’ second-class citizens. The first step towards achieving a balance is within the work itself. The life part of the balancing act would probably then follow.