Update on Adobe Social Latency/Outage July 31 2014

Overview

Starting at 12:35pm PDT, a network failure was detected that affected publishing for a small subset of Adobe Social customers until 1:10pm PDT. This network issue was resolved by 2:35pm PDT. Adobe Social’s URL redirect service was also unavailable for the duration of the outage.

Cause

The root cause of this event is still under investigation.

Corrective measures

Once the root cause of this network failure is identified, appropriate corrective measures will be taken to improve the infrastructure supporting Adobe Social and its services.