Member Services Representative

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Association of Christian Schools International

Colorado Springs, Colorado, United States

Date Posted:

06/26/2012

Categories:

Customer Service - Education

Job Type:

Full-Time

Job Description:
Position Summary and Expected Outcomes: To respond to inquiries from members and provide timely and accurate answers and information.

Spiritually the ideal candidate shall possess characteristics that reflect:• A demonstrated acceptance without reservation of the ACSI Statement of Faith• A strong, clear Christian testimony• A mature, godly spirit• A person of faith and prayer• A broad acceptance of the evangelical Christian community• A strong knowledge and understanding of scripture• A servant leader

Personally the candidate’s life shall reflect:• A high level of integrity• A life consistent with biblical principles• A model of God’s ideal for the family• The gift of listening and responding appropriately to the counsel of others• The gift of discernment when responding to employees and their requests

Qualifications: • Minimum of Associate’s Degree or equivalent combination of education and experience• Experience working in a Christian school strongly preferred• Excellent organizational skills and attention to detail• Ability to multi-task effectively• Exceptional customer service skills• High degree of technical aptitude and working knowledge of technology• Broad understanding of ACSI membership benefits and services

Responsibilities:• Coordinate collection of membership data and help to maintain database.• Assist in event registration, including NEXUS, with regions and other depts.• Answer questions regarding NEXUS Live, NEXUS Virtual, ConNEXUS, and Virtual Professional Portfolios (VPPs).• Ensure prompt and accurate follow-up to member inquiries.• Craft guidelines and compose FAQ resources.• Answer questions unique to ACSI membership and direct inquiries to appropriate depts.• Assist in database queries and composing mailing lists.• Work with membership team to address levels of membership.• Perform other duties as assigned.

Physical Demands and Work Environment: • Employee is regularly required to walk, sit, use hands and fingers, and talk or hear. • The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include the ability to read at close range.• The noise level in the work environment is usually moderate. • Lifting requirements up to 10 pounds.

Applicants should visit the ACSI website at www.acsi.org for application materials, including the Statement of Faith and Lifestyle Statements.

Association of Christian Schools International

The Association of Christian schools International (ACSI) is a faith-based educational association committed to enabling Christian educators and Christian schools to effectively prepare students to live as thoroughly prepared, sold-out followers of Jesus Christ. ACSI operates from its headquarters in Colorado Springs, Colorado, and is presently working in over 100 countries through 17 regional offices around the world. Today, ACSI serves over 1.2 million children by enabling teachers and schools to provide for them the best Christ-centered educ
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