o Utilized multiple databases to research and communicate proper recommendation reports to business clients resulting in quarterly achievements.
o Achieved top 5 ranking for highest revenue out of 75 Product Zone Specialists in Q3 2017.
o Achieved and maintained 100% customer satisfaction out of 150 employees in Q3 and Q4 2017.
o Awarded the first referred business sale of an iMac Pro upon release for a former client.
o Conducted excellent and professional face-to-face, over the phone, and email communication with clientele.
o Trained 2 Product Zone Specialist in building productive relationships with clients through Apple Steps of Service.

INDIANA STATE POLICE, Indianapolis, Indiana 01/2017 to 05/2017
Lead Research Student
Organized Community Service Research Project – Unmanned Aerial Vehicle Research Project
Supervisor: Professor James White, xxx-xxx-xxxx

o Researched advantages of using Unmanned Aerial Vehicles (UAVs) for emergency management purposes.
o Coordinated with a research group to develop a needs assessment for the project.
o Researched and established proper integration methods for the UAV Program for Public Safety.
o Explored UAV specifications according to the climate of the state of Indiana.
o Documented specific usage and service areas of UAVs; such as flight times, speed, payload, & durability.
o Constructed a thorough presentation of the final report for the Indiana State Police Liaison Commission explaining the specifications, usage, proper maintenance, and implementation of the UAV program.

INDIAN STUDENT AND CULTURAL ASSOCIATION (ISCA), Indiana University 08/2017 to 12/2017
Lead Research Student
Organizational Hierarchy Restructuring Project

o Researched and developed a plan of action to gather data efficiently to improve existing discrepancies within ISCA’s hierarchy structure.
o Utilized a multitude of databases to influence decisions all while providing administrative support to the research staff to ensure the proper direction of the project.
o Coordinated with staff and ISCA board members to ensure all information was accurate and being relayed properly.
o Interviewed and surveyed ISCA Board Members to assist with the research question.
o Analyzed the accumulated data to prepare an organization restructuring report.
o Presented established data reports and recommended improvement strategies to the Indian Student and Cultural Association Board.

INDIAN STUDENT AND CULTURAL ASSOCIATION, Indiana University 08/2015 to 05/2017
Lead Board Member – Social Media Marketing Team
Supervisor: Kush Parikshak, President, xxx-xxx-xxxx

o Researched sponsors to develop and present marketing proposals. This resulted in raising $10,000 by selling out tickets for a 200-person charity event.
o Established monthly reports regarding upcoming events by researching shortcomings in previous events.
o Established focus for the Marketing team for upcoming events.
o Coordinated with staff and sponsors to develop innovative marketing strategies.
o Conducted new volunteer/team member interviews and cross-trained mentees.