Product Care

Every Vita Fede product is handcrafted with exceptional detail by renowned Italian goldsmiths. To ensure quality and life of your pieces, please follow the specific care instructions listed on the care cards included in every package.

We recommend you treat your item with care, as normal wear will likely occur.

Vita Fede is not responsible for damages caused by abuse or improper care.

Any tonal and/or textural variances are natural characteristics of the materials used.

Avoid prolonged contact with liquids, including cosmetics and oil-based substances.

Packaging

Always with form and function in mind, our packaging offers the same thoughtful design as our products. Every Vita Fede piece arrives in our signature boxes, which are as sleek, functional and beautiful as the product within. Like many of our Vita Fede pieces, our packaging serves a dual function, both as a means to transport our designs directly to your doorstep and as a transformative object that’s designed to be reimagined and repurposed.

Shipping Info

All shipping and handling charges are not refundable.

Customer is responsible for return shipping.

Orders cannot be canceled once an order has shipped.

IMPORTANT: For all International orders, Vita Fede takes on the cost of duties and taxes. However, depending on the legislation of individual countries, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Warranty

Vita Fede guarantees a one-year warranty on merchandise that is manufacturer defected only.

Vita Fede does not cover merchandise damaged by the customer.

Items are deemed defective solely upon the discretion of Vita Fede.

Vita Fede will not be held responsible for damages caused by improper care.

Vita Fede will repair a defective item with proof of purchase only.

All damages incurred after the one-year warranty period may be subject to Vita Fede Repair Service fees, including all stone and pearl repair requests.

Vita Fede reserves the right to request photographic evidence regarding defective or incorrect merchandise before authorizing a return.

Returns Policy

Vita Fede will accept full-priced, unworn merchandise returned within 7 days for store credit or exchange of product online.

Vita Fede only issues returns in the form of store credits or exchanges at vitafede.com.

Vita Fede must authorize all returns and exchanges. Any unauthorized returns received will be denied and items will be sent back to the customer without prior notice.

Merchandise must be returned within 7 days of receiving the order and approved returns are only valid within 7 business days after issuance.

Merchandise must be unworn, in new condition, with no damages. Merchandise that is received with any damages may be returned to the customer without prior notice and may result in denial of return.

All earrings and personalized pieces are final sale, non-exchangeable.

Items will be exchanged upon current stock confirmation. Should the item not be in stock, a store credit will be issued.

Store credit codes are active for one year from date of issuance and can only be used in its entirety on a future purchase at vitafede.com. Store credits cannot be combined with any other store credit codes, discounts or promotional offers.

Vita Fede reserves the right to alter or cancel credits, coupons and/or promotions without notice. Vita Fede reserves the right to cancel any transaction with improper use of credits, coupons or promotions. Improper use of credits may result in loss of your account and site access.

Customer is responsible for return shipping. All shipping and handling charges are not refundable.