Enforcement is another vital part of the overall planning process and exists to
protect
the environment and general public interest. Our Planning Enforcement Charter below
explains what enforcement means, what the Council can and can't do, the service
standards we set ourselves and what happens at each stage of what can sometimes
be a lengthy process

Our Development Management Charter sets out the aims of the Development Management Unit and our targets for achieving the Council's vision. The document sets out what users can expect from the Development Management Unit and provides a guide to the planning process from pre-application discussions through to completion of development.

Building Standards performance

Annual Performance Report

Our Annual Performance Report is a business action plan for how our Building Standards
service
will be managed. It acts as a strategic planning and management tool to ensure that
our activities align to our overarching vision and goals as an organisation.

Feedback on performance

The verification performance framework was introduced in 2012 following the re-appointment
of local authorities as verifiers for their own geographical areas. At the time
of re-appointment, Scottish Ministers committed to review the performance of local
authorities as verifiers in the lead up to the next appointment period.

This review is currently underway and is considering local authority performance
since 2012, as well as identifying any enhancements that may be necessary to the
framework based on the evidence gathered. A report detailing the feedback we received
and our response to this can be found below:

National customer satisfaction reports

The Scottish Government commission annual customer satisfaction surveys in order
to measure the perceived customer experience and to better understand how this can
be improved. Reports detailing how we performed in these surveys can be found below: