CARRIAGE OF DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY

In accordance with regulatory requirements (EU-OPS 1.260), our flight crew must ensure that access to emergency equipment and evacuation of the aircraft in an emergency will not be impeded before allocating seats

Seating Restriction– For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window*

Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness or Meru chair will be allocated (by calling or emailing the Special Assistance Team) a suitable seat onboard free of charge along with one travel companion. These customers will be boarded after general boarding is completed.

Passengers travelling with guide/assistance dogs

Assistance type (BDGR) Passenger travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew

Assistance type (PETC) Passenger travelling with a guide/assistance dog, but requires no special airport special assistance services

Passengers, with limited or no mobility in the cabin

Assistance type (WCHC) Passenger requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat

Assistance type (DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.

The airport special assistance booked by a customer is detailed on the online boarding pass, if the word (PRM Seat) is displayed on the boarding pass then the customer should contact our Special Assistance team to have a suitable seat allocated free of charge plus one travel companion.

Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can purchase a Premium or Regular seat (except emergency exit seats) during initial booking, Manage Booking or during Online Check In or be randomly allocated a seat free of charge when checking in online (see our Regulations concerning Allocated Seating)

Please note: emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind.

Seating

Certain passengers cannot be seated in emergency exit rows where they could obstruct access to emergency equipment or hinder an emergency aircraft evacuation:

Passengers with reduced mobility, blind/vision impaired, intellectual disability, those travelling with an assistance dog and passengers whose physical size or age would prevent from being able to move quickly

The final decision relating to aircraft /seating safety issues always rests with the Captain.

Reservation of Airport Special Assistance

Passengers requiring airport special assistance can pre-book these services on the Ryanair website up to 48 hours before the flight. After this time and up to 12 hours prior to scheduled flight departure, passengers should contact the Ryanair Special Assistance Line (subject to opening hours). If 48 hour’s notice is not provided the required assistance may not be available, however the airport special assistance provider will make all reasonable efforts to provide the service.

In order for the airport assistance company to provide the pre-booked service, passengers must present at the special assistance desk 1 hour 40 minutes before flight departure.

Please retain your boarding pass or airport special assistance receipt for production on arrival at your destination airport in order to obtain the pre-booked assistance.

Passengers with pre-booked airport assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.

Passengers with reduced mobility are permitted to carry, free of charge, two pieces of mobility equipment plus necessary medical equipment needed for the duration of their stay.

Passenger wishing to carry medical equipment as an additional item of checked baggage should contact the Ryanair Special Assistance Line to receive a checked baggage waiver letter for presentation at the Bag Drop Desk.

Customers wishing to bring medical equipment as an additional item of cabin baggage should contact the Ryanair Special Assistance Line to receive a cabin baggage waiver letter for presentation at the Boarding Gate.

Onboard Aisle Wheelchairs

We have onboard aisle wheelchairs available on all our aircraft and our crew are trained to provide assistance to reduced mobility passengers in moving to and from the aircraft toilet door. For health and safety reasons our crew cannot assist passengers to move from their seat to the onboard wheelchair or from/to the chair into the toilet or with medication.

Onboard Toilets

We have 3 toilets onboard - 2 at the rear and 1 at the front of the aircraft, they are all equipped with a grip bar.