Premex scores for customer service

27 January 2014

Premex customers have praised the company's convenience and
customer service, with 84% and 77% ranking these factors 'Very
Good' or 'Excellent' in our 2014 customer survey.

The company asked instructing
parties and members of our medical panel to rate Premex on a scale
of one to five (1=poor, 5=excellent) on factors including
communication; convenience, customer service, quality and
speed.

In the convenience category, 56% of respondents scored Premex as
'excellent' with a further 28% marking us as 'very good'. In
customer service, 44% rated us 'excellent' and 33% 'very good'. In
addition, Premex customers rated the business as 'very good' or
'excellent' for speed (73%), quality (82%)
and communication (76%).

Chris Wheatley, Director of Sales and Marketing, at Premex says.
"This is a very pleasing endorsement for Premex. We're committed to
developing our service so that customers can maximise their own
productivity and we really appreciate the comments of those who
answered the survey. Premex has shown that its service is truly
valued by instructing parties and we're aiming to make 2014 a year
in which that faith is justified."

Customers were also invited to add any further comments
about Premex as they saw fit. Graham Heywood at Northampton-based
DFA Law LLP, said "There has been the occasional hiccup over the
years with isolated problems on individual cases as in all business
relationships but the various relationship managers have always
sorted those out immediately. [Premex is] a business I can rely
upon."

Douglas Calvert, Relationship Manager at Minster Law, added: "I
have found that our contacts at Premex are pro-active in providing
solutions and are quick to respond to any questions or queries that
we have. They're a pleasure to deal with."