Passenger Cancellation Policy as of 29 May 2017

(1) Review of number of rides cancelled As part of our commitment to provide the best ride-hailing service for you, we have decreased the number of times they can cancel without being charged from 9 to 2. That means, cancellation fees will be incurred when passengers cancel 3 or more times, across a rolling 7 day period.

(2) Passenger App UpdateTo help decrease such cancellations, we’ve also added a new feature to our passenger app. Passengers can now see how far you are via the new navigation bar located at the bottom of the screen before bookings are made.

Payment will be processed on a weekly basis. Passenger “No Show” & “Passenger Cancel” from Monday 0000hrs to Sunday 2359hrs, payment will be processed and you will receive the payment in your Driver’s Credit Wallet by every Wednesday 2359hrs.