It looks like the black ink is not flowing. A little more information is needed before I can help. Did it stop working gradually or suddenly (e.g. when you changed the black cartridge? Has there been any period without a black cartridge installed? Do you know that the black cartridge is good? It looks like the black ink is not flowing. A little more information is needed before I can help. Did it stop working gradually or suddenly (e.g. when you changed the black cartridge? Has there been any period without a black cartridge installed? Do you know that the black cartridge is good?

OK - here is all the help I can give to someone who won't respond to questions.

Are you confident the new cartridge is full and in-date? Can you confirm that the old cartridge was not removed until immediately before the new cartridge was installed. Did you remove the yellow tape from the new cartridge before you installed it? Was the black cartridge change properly completed such that an ink charging cycle occurred.

If you have already done lots of head cleans with no result, and you're sure you have a good ink cartridge properly installed, then you can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head fully into its parking position so that the cup full of fluid comes up over the print head. Leave this for at least 24 hours, then try a head clean again. If still nothing, report back

1 Suggested Answer

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).click here to download the app (for users in the US for now) and get all the help you need. Good luck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Solution one: Check the ink levels
To allow for full use of the cartridges, some printers continue to print even after the cartridges are completely out of ink.
Follow these steps to check the ink levels in the Toolbox
. The Toolbox is part of the standard printer software. Depending on the
version of Toolbox on your computer, the appearance of the Toolbox
features might vary.
NOTE:
Ink level warnings and indicators
provide estimates for planning purposes only. When an indicator shows
low ink levels, consider having a replacement cartridge available to
avoid possible printing delays. Print quality deteriorates as cartridges
run out of ink.

If the ink level indicators show that a cartridge is low or empty, replace the cartridge.

Try printing again.

If these steps resolved the issue
, you do not need to continue troubleshooting.

If the issue persists
, continue to the next solution.

Solution two: Reset the printer
Resetting the printer might clear the issues and allow the printer to function correctly again.

Press the Power button (
) to turn off the printer.
NOTE:
Pressing the Power button might
not turn off the printer. This might happen if the printer is in an
error state. Continue with these steps regardless.

Disconnect the power cord from the rear of the printer.
Figure 2: Disconnect the power cord from the rear of the printer
Image: Disconnect the power cord from the rear of the printer.

Disconnect the USB cable from the rear of the printer.
Figure 3: Disconnect the USB cable from the rear of the printer
Image: Disconnect the USB cable from the rear of the printer.

Wait 30 seconds.

Reconnect the USB cable to the printer.
Figure 4: Reconnect the USB cable to the printer
Image: Reconnect the USB cable to the printer.

Reconnect the power cord to the printer.
Figure 5: Reconnect the power cord to the printer
Image: Reconnect the power cord to the printer.

Press the Power button (
) to turn on the printer.

Try printing again.

If these steps resolved the issue
, you do not need to continue troubleshooting.

Save the latest changes to your files, and then close all your open programs.

Click Start
, and then click Shut Down
. A dialog box opens.

Select Restart
. Most computers turn off, and then turn on again automatically.
NOTE:
If a dialog box opens with a
message that it is now ok to turn off the computer, press the power
button on the computer to turn it off. Then press the power button again
to turn it on.
After a few minutes, the computer is ready to print again.

Reopen the file that you want to print, and then try printing again.

If these steps resolved the issue
, you do not need to continue troubleshooting.

If the issue persists
, continue to the next solution.

Solution four: Check for blank pages in the print preview
If the printer prints all pages correctly, but it adds blank pages to the printout, check for blank pages in the print preview.

In most programs, click File
, and then click Print Preview
. If the program you are using does not have this option, consult the program manufacturer.

Review the print preview for blank pages.

If the print preview reveals blank pages,
delete the blank pages in the document, and then try printing again.

If the preview contains no blank pages,
continue with the next solution.

Solution five: Check the USB cable
If the printer connects with a USB cable, a
faulty connection might cause the issue. Follow these instructions to
check the USB cable.

Make
sure that the USB cable inserts all the way into its port on the rear
of the printer. Use some pressure to push it in all the way.
Figure 6: Insert a USB cable into the rear of the printer
Image: Insert a USB cable into the rear of the printer.

Make sure that the USB cable inserts all the way into its port on the computer. Use some pressure to push it in all the way.

If the issue persists, try replacing the USB cable with a known good cable.

If these steps resolved the issue
, you do not need to continue troubleshooting.

If the issue persists
, continue to the next solution.

Solution six: Check the printer settings on the computer
Issues with the printer settings on the
computer might cause the printer to print blank pages. Follow these
steps to check the printer settings on the computer.
Step one: Check the default paper settings
Make sure that the default paper size
matches the width and length of the paper loaded in the tray. If the
paper loaded in the tray is different from the paper size setting, the
printer might print blank pages. For instance, the issue might occur if
legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the
paper size setting is letter (215 x 279 mm (8.5 x 11 in)).
Follow these steps to check the default paper settings.

Click the Paper/Quality
tab, and then compare the settings in the Paper Size
drop-down menu with the paper in the tray. If the size of the paper in the tray is not the same as the setting in the Paper Size
drop-down menu, change the setting:

Click the Paper Size
drop-down list, and then select the size of the paper that is in the tray.

Click Apply
to save the settings, and then click OK
to close the Printing Preferences window.

Step two: Print a test page
Follow these steps in the order presented to
print a test page. A test page might help determine if the printer
installation caused the problem.

If the Windows XP Printer Test Page prints successfully,
you do not need to continue troubleshooting.

If the page is blank,
continue to the next solution.

Solution seven: Print from an alternate program
Follow these steps to try printing from an
alternate program, such as Microsoft Notepad or WordPad, to determine if
the current program is causing the issue.

Browse to the location of your saved document, right-click the file, and then click Open With
. A window opens with a list of programs.

Select a program other than the program you are currently using to print the document.

Open the file in the program, and then check the contents.
NOTE:
Most files open in plain text
applications, such as Notepad or WordPad, even if the contents include
unusual symbols or text that does not make sense.

If successful, the printer prints exactly what displays in the program window.

If the document prints successfully
in the alternate program, you do not need to continue troubleshooting.
The issue is likely specific to the program you are trying to print
from. Consult the program manufacturer for assistance.

If the document still prints blank pages
in the alternate program, continue to the next solution.

Did you try a test print. Most printers have a option to set the ink color, this is done when your computer asks you if you want to print. Look for an options tab and search for ink color options pick black only and try a test print. The test print is done on printer set up. If all else fails try the manual it usually has a troubleshoot section. Oh yes make sure you have the correct usb port some are configured at a lower level ( mine has 2 different ones a 2.0 and a 3.0 the 3.0 is blue when you look inside of it) my 2.0 port wouldn't set up my printer I had to use the 3.0 port. Hope it helps you some!

pull out the black cartridge then get a tissue paper try pressing the nozzle again the tissue paper but not so hard then release look for the straight line that appear on the tissue paper if it is not change it

Kindly look on the print preview then if the text is appear and when u print out is only the logo like what u said.maybe u need to go printer properties then right click it u can see there the print testing color management Aline cartridge and many try to check the ink if is not empty.after reviewing what i said try again to print.

Perhaps the CMY color heads need alignment. If you have not already done so, run a head alignment from the driver maintenance section. It will print out a page containing several lines and text, and request you select the closest-aligned images. After this is done, do another image print to check for improvements. Normally, the printer uses the black cartridge for text and the CMY inks for images (even for black on photo and specialty paper). So when you are printing normal text pages on plain paper, only the black ink is used. A good check for this would be to print a normal text page, but select photo paper in the driver to trick the printer into using the CMY inks to make a substitute black text page. If this looks ok, then you are having issues other than cartridge alignment.