On Thursday, the tech giant announced the release of a software update for iPhones and iPads to fix the security issue, CNBC reported. The statement said:

Today’s software update fixes the security bug in Group FaceTime. We again apologize to our customers and we thank them for their patience. In addition to addressing the bug that was reported, our team conducted a thorough security audit of the FaceTime service and made additional updates to both the FaceTime app and server to improve security. This includes a previously unidentified vulnerability in the Live Photos feature of FaceTime. To protect customers who have not yet upgraded to the latest software, we have updated our servers to block the Live Photos feature of FaceTime for older versions of iOS and macOS.
Users can update their software by going to “Settings” on their device, choosing “General” and selecting “Software Update.”

After Grant and his friends stumbled on the issue and were able to recreate it several times, Grant told his mother, Michelle Thompson, who reached out to Apple about the flaw.

“I knew [Apple] had a bounty reward program, they had a security manual that was 80 pages that I looked at,” Michelle Thompson told ABC News. “I didn’t know if this qualified, and by no means am I a tech expert.”

It took about 10 days before the company responded to her multiple messages.

Apple finally called Michelle Thompson after the media picked up the story and requested to meet with her about the flaw.

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