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Experience: Enrolled Agent with 25 Years Experience specializing Individual and Small Businesses

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Hi

I'm Anne. I've been preparing taxes for 27 years and I'll be happy to assist you.

I too have used Turbo Tax, and I couldn't sign in this year because I forgot my password. Whether you have forgotten your sign in, password, or it just isn't being recognized by Turbo Tax, your best bet is too use their link https://myturbotax.intuit.com/account-recovery/

Once I created a new password, and signed in, everything carried over from the prior years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.