Frequently Asked Questions (FAQ)

When it comes to choosing the perfect place to live off-campus, we know that asking the right questions is key!

If there's anything else you're curious about, please make sure to reach out to our friendly staff, and we'll be more than happy to help!

Where is The Depot located?

The Depot at Akron is located at 80 East Exchange Street, right across the street from the University of Akron.

When is the leasing office open?

The leasing office is open Monday, Wednesday and Friday from 10:00 a.m. to 6:00 p.m., Tuesday and Thursday from 10:00 a.m. to 7:00 p.m., and Saturday from 10:00 a.m. to 5:00 p.m.

What does rent include?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.

Do I Need Renters Insurance?

In our efforts to continue striving to create a safer living environment for your son or daughter, we now require all residents to carry an active renter's insurance policy during their lease term. Requiring renters insurance has become a common practice throughout both on and off-campus student apartments to adequately protect student's belongings such as textbooks, phones, electronics and other valuables. Our research has found that most of these items, if damaged or stolen, fall under your homeowner's deductible so there is no coverage in place. A renter's insurance policy also works to protect you from liability exposure created while your child is away from home such as negligent damage to the apartment unit, negligent damage to another resident's property or even injuries to guests while visiting. Renter's insurance provides peace of mind and protection from the unforeseen events that sometimes occur. For your convenience, we've identified a National insurance provider that has agreed to provide a comprehensive policy to residents at our communities at a preferred group rate!

Do You Have Furniture Available?

The units are 100% fully furnished.

How do I get to campus?

Our incredible location makes it easy to get to campus — just walk across the street, and you’re there! We’re also right on the free DASH Shuttle West Route, making it easy to get across campus when you need to!

Is on-site parking available?

Yes, on-site, covered parking available.

What floor plans do you offer?

At The Depot, we offer one-, two-, three-, and four-bedroom options so you can find the fit that’s right for you.

What is an individual lease?

An individual lease is a per-bed lease. You sign a lease for a bed in the apartment and share common areas with roommates. This allows you to live with roommates without having to worry about whether they’re going to pay on time!

What is the process to match roommates?

If you’re looking for a roommate, fill out our roommate-matching questionnaire online when you sign your lease. We will use that information to match you and your future roommate. If you already have a roommate selected, we can help sort out the details with that, too!

Do you have an on-site laundry facility?

Each apartment is furnished with its own washer and dryer.

Do you have a maintenance staff?

Yes, we have maintenance available during office hours, as well as 24-hour emergency maintenance service.

What is the Resident Portal?

All of our residents and their guarantors have access to our online resident portal, helping you and them keep up to date with their life here at The Depot! You or your student can pay rent online via checking or savings account, set up automatic monthly payments, and submit maintenance requests, all with just a few clicks of your mouse!

How do I pay rent?

As stated in your lease, you may only pay your rent with credit card or bank account via online payments. Aside from online payments we will also be taking checks; money orders, which we will process electronically. You can mail money orders to 80 East Exchange Street
Akron, Ohio 44308

You can find the link to the online payments under the "Resident Portal" option on the menu located at the top of each webpage. Under this, an option for "Click Here to Access" will be available. Following the "Resident Portal," link will take you to the Resident portal that allows you to pay your rent online. You will need to contact the office for your account number for initial set up.

When is rent due?

Rent is due on the 1st of each month, with a grace period until the 3rd day of the month. Rent is considered late beginning on the 4th of each month. Please note that late fees will start to accrue beginning on the 4th day.

I lost my keys, and now I'm locked out of my apartment!

During business hours you can call management for a replacement key. After business hours you can call the emergency cell phone to get let in for a $25 fee.

Can I paint the walls / attach stuff to them with duct tape?

When you move out, the apartment should look the same way it did when you moved in minus normal wear and tear. If tape has taken off paint from the walls or you change the color of the walls, it must be touched up or put back to the original color or you will be charged for the cost of repainting the apartment.

What happens if I drop out of school or decide to move and need to vacate early?
Can I get off the lease?

No. The best solution would be to find someone to take over your lease for you. You will need to notify the leasing office that you are interested in finding a replacement for your lease and the staff can provide you with further details for the process. It is the resident's responsibility to find a replacement.

When I leave, does everything in the apartment need to look exactly the way it did when I moved in?

Except for normal wear and tear, the apartment must be returned in the same condition as it was when you took possession of it. It is your responsibility to fill in any nail holes so they are smooth with joint-compound (You can get materials to fill in nail holes from a hardware store). Tape should be removed carefully so as not to peel off the paint. Paint must be the original color at move in, color and brand is available upon request.

I'm going away for the summer. Where can I store my stuff?

One option you have for summer storage is to rent a storage space locally. Another option you have is to continue your lease for the summer months and leave your stuff there. This saves time and money because you don’t have to move twice. Not to mention, your apartment can provide a place to escape from the “parentals."

How can I arrange to see an apartment?

Call the leasing office at 234.203.0377

How do I apply for an apartment?

Fill out and submit your application, your guarantor’s application, and your roommate preferences form. You can even complete the lease for your new apartment online! We are also available on-site if you wish to visit us to apply in person.

I’m an international student — what do I need to sign my lease?

You will need your passport and I-20 form. Please call our office if you have any additional questions.

Is there an application fee?

Yes, There is a $50 lease signing fee that you can pay with a check, credit card, or money order. The application process is straight-forward and simple. All you need to bring to the lease signing are valid state ID and proof that you are a student (such as your campus ID).

How do I apply for an apartment?

Fill out and submit your application, your guarantor’s application, and your roommate preferences form. You can even complete the lease for your new apartment online! We are also available on-site if you wish to visit us to apply in person.