We deployed our live chat server on numerous Ecommerce platforms, Corporate websites and integrated it with 3rd party software for many Contact Centers and sales lead generation companies.

We can do it for you too. Schedule time with a Live chat specialist to talk about your specific needs. Fill out the form, or give us a call at For us to prepare for the demonstration it will be helpful to have some general information about the business your are in.

Engage website visitors with live video and live chat. Customer engagement Creating a new customer engagement technique can be very expensive, time consuming and risky.

Deployment typically within weeks Contrary to what you might think, launching a chatbot is quick and painless when compared to launching a mobile app for customer engagement.

Instant Account Generator 5 minutes from now you can start using Portal. Request a solution demonstration Get a demo of the portal.

Step 1 - Your contact information Please tell us who you are so we can contact you. Please make sure the e-mail address is correct. This may the only option for us to contact you.

Please make sure you type in your complete phone number suitable for international calls. The name of your company. You will be able to continue handling ongoing chats until they are completed.

To change your personal agent preferences, click the settings gear icon. You can enable and select different sound notifications for new chats, received, sent and system messages.

These are configured separately for your visitor chats and internal team chats so you can easily distinguish the various types of incoming messages.

The same logic applies to desktop notifications see below example. The time the desktop notification remains visible on your screen depends on the browser you are using and cannot be configured.

The approximate display time for notifications is 4 seconds for Firefox and 10 seconds for Chrome and Safari. Click the agent icon to see the status of agents from your team.

You can also start an Internal Chat with other agents in here. Click the speaker to enable or disable sound alerts.

There are three icons to select from, and you can toggle between them with a simple click:. Click the question mark to launch the Help documentation for the Chat Portal the one you are currently reading.

When you receive a chat request in the Chat Portal, the following information will be displayed: The visitors panel will show you a list of the chats that you have in progress.

Emoticons can be accessed by clicking on the smiley face icon. Shortcuts are canned responses. Agents will have access to shortcuts if the administrator has set them up in the Admin Dashboard.

Here is more information on how an admin can set up shortcuts. Once added, the agent can access a menu of shortcuts from the dots-and-dashes icon in the text field of the chat.

You can change among them by simply clicking on each chat display.

The visitors panel will show you a list of the chats that you have in progress. Emoticons can be accessed by clicking on the smiley face icon.

Shortcuts are canned responses. Agents will have access to shortcuts if the administrator has set them up in the Admin Dashboard. Here is more information on how an admin can set up shortcuts.

Once added, the agent can access a menu of shortcuts from the dots-and-dashes icon in the text field of the chat. You can change among them by simply clicking on each chat display.

It can be found on the left side of the Chat Portal. To access it click on the dots and it will open up to the chats you had for the last 2 days!

The Chat Portal offers a couple of useful ways to keep tabs on the number of chats in progress and the status of the various agents across widgets.

With just a quick glance the mini-view shows the number of chats and agents. Each of the dots and their corresponding color have their own meaning.

By clicking on the mini-view a larger view is displayed with additional details broken down by widget.

For information on how to use the internal team chat click here. Still not seeing desktop notifications or want to test to make sure desktop notifications are enabled no problem simply sign into the Chat Portal:.

After you are in the chat portal follow these 3 simple steps: Click on the little gear icon in the lower left hand corner of the page 2. You can trigger a call by saying "Hey, Portal, call Facebook's video chat devices also tap into Amazon's Alexa smart assistant.

The social network said it's open to adding the Google Assistant, too. The company envisions smart home devices eventually having several virtual assistants, allowing users to pick their favorite.

The company also partnered with Spotify, Pandora and iHeartRadio , so everyone on the call could simultaneously listen to a song hence Camargo's explanation of limits of the speed of light and sound.

You can watch videos through the Food Network, Newsy and, naturally, Facebook Watch, the social network's hub for professionally produced video.

And when the device isn't being used to video chat, it can display pictures you've pulled from your Facebook feed.

It can also notify you about important dates, like birthdays. Both the Portal and Portal Plus can display augmented reality effects, similar to the digital filter overlays of, say, dog's ears that you'd see on Instagram or Snapchat.

A feature called Story Time lets parents tell children's stories over video chat; digital filters of, say, a Big Bad Wolf's head can enhance the storytelling.

The feature could be popular at bedtime. Zuckerberg wasn't on hand for our briefing. In , the company unveiled Facebook Home, custom-made mobile software for Android devices.

Now Facebook joins the fight with Google, Amazon and Apple for smart speaker dominance. Amazon is ahead in the smart speaker battle. Its Echo speaker owns 44 percent of the worldwide market, while Google Home holds 27 percent, according to Strategy Analytics.

Facebook is a sponsor of the organization. Facebook unveiled two video chat devices on Monday. The Portal comes with a Facebook said that Portal doesn't record video calls and that those calls are encrypted.

People worried about privacy can additionally cover the camera lens, mute calls and press a button to shut off the camera and microphone.

Portal's AI technology runs on the device -- not on Facebook's servers -- and the smart camera doesn't identify you.

Consumers can also delete a history of their Portal calls on Facebook and set up a passcode to keep their screen locked. Facebook said the company won't use Portal data directly for ad targeting, but it will record data like call times and lengths.

That data could be used by the Messenger team to help build a better profile of users, Camargo said. The Future of Privacy Forum, which got an early peek at Portal, said it confirmed with Facebook that it won't track the number of people in a room or the products they use during a video call.

All of those reassurances are important when Facebook's existential challenge is to regain consumer trust. Now it's up to consumers to decide if they trust Facebook enough to give it a place inside their homes.

Everything you need to know about Facebook's data mining scandal. Taking It to Extremes: