We will email you confirmation that we have received your return and process the refund on the next working day.

International Returns

If the items are faulty or damaged the returns will be free. Otherwise we will have to charge for the items to be returned. Rest assured we will help you find the most inexpensive way to return the items to us. Please follow these two steps:

1. Email returns@lylaloves.co.uk and let us know:

Your Order Number

Your reason for returning the item

Whether you want an exchange or refund

Let us know if want advice on seeking the cheapest way to send the items back to us

2. Return the item(s) to us within 14 days of placing the order to the following address: