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Mitel Phone Manager

Mitel Phone Manager enables you to take advantage of the features of the MiVoice Office 250 straight from your PC Desktop.

Mitel Phone Manager makes day-to-day office communications simple by giving users complete control over their telephone. Not only will this reduce the need for training but also delivers business productivity and customer service enhancements.

Mitel Phone Manager provides presence information for all users and makes transferring calls around the business as simple as possible. Instant Messaging between work colleagues is a key tool for day to day communications and the out of box integration to Microsoft Outlook, provides users with screen popping and easy dialing of contacts, either through the system directory or access to system speed dials.

Mitel Phone Manager is available in three levels of user licensing: Outlook, Professional and Team Leader.

Outlook

Highlight & dial numbers from desktop and web applications

Call control from the desktop (answer, hold, transfer)

Microsoft Outlook add-in for dialing and meet-me conference booking

Control of do-not disturb and forward state

Instant Messaging (chat)

Real time presence of all users in the organization grouped by the department

Detailed individual call history

Searchable directory of internal and external contacts

Windows integrated logon win minimal user-side configuration

Softphone (Requires additional license)

Professional

This builds upon all of the features within Outlook and introduces a range of features designed to put all of your contact center tasks at your fingertips

All the features of Mitel Phone Manager Outlook license

ACD Agent control (hunt group login)

Integrated soft keys

1st Party TAPI (call control events)

CRM application support

API access

Team Leader

With the Team Leader License you can build on the features of the Professional license to view, manage and interact with your team more efficiently.

Solution for the small office home office use.This is single port unit, that allows your Fax machine to receive faxes all the time, with only one phone line. Requires distinctive ring service from your local phone company.