Returning Defective Product - Repairs Requested

Business Letter

Enclosed please find the __(name of product)__ that __(name of company)__ is returning to have repairs done. We purchased this item from the __(Name of Store/Company)__ on __(Date)__ and found that it was defective upon receipt of it. Attached you will find a copy of receipt of purchase.

On __(date)__, I spoke to __(name/a representative)__ at __(Name of Manufacturer)__ regarding the malfunction of the __(describe what is not working on the unit)__ and was advised to ship this product to your company for repairs. I was told that it will be repaired and shipped back to us within __(length of time)__. We are looking forward to receiving it back fully functional within the time frame quoted.