The Right Way to Use a ChatBot in Your Business

Times are changing fast and computers are now part of our daily lives. For your business, you have to ensure that you are keeping up with the changes. Customer service is also changing, and it had welcomed the use of chatbots!

But what exactly is a Chatbot?

Chatbots are computer support systems that imitate human conversation with people (1). These programs are common over the internet. The chatbot is usually found in social media such as Facebook, Slack, and Instagram.