You can choose to download a specific image from your online account back onto your computer.

When viewing your image in the album, click the magnifying glass to see the image bigger. Once it is enlarged you will see a "Download" option on the left. If there is no magnifying glass, the site has downloads disabled

We provide a basic photo editing tools that allows you to crop, rotate, and apply special effects like black & white or sepia to your images.

Notes: Make sure you click “Apply” when using the Cropping and Red Eye tools before you click “Save.”
When saving an image, “Save a Copy” makes a second image file and keeps the original, while “Overwrite” saves over the original image file.

Images are organized into folders (also known as albums), just like on your computer. By default, the folder name is the date the images were uploaded. But you can change this in the "My Photos" by clicking the date and then clicking the pencil to rename the folder.

To learn how to change the name of the folder as you are uploading, please see our FAQ "How do I add pictures to my online account?""

To sort the images within the folder, in the menu bar above the images click the photo, album, calendar or A-Z icons. You can then sort the images by Name or Date.

The tools to create your project will be on the left hand side of the screen (photos, borders, text, layout, style, background, art)

To add photos on an empty page, click on the empty page area, then select the photo tool on the left handed side. Click "Add Empty Photo Box". Highlight the photo box recently added to see your photos in albums.

I have a coupon code that was given to me by Wakefield Prescription Center, how can I use this?After adding images to your shopping cart and choosing the prints you would like to order, proceed to checkout and the resulting page is where you enter your billing and shipping information. At the bottom of this page is an area where you can enter the coupon code. Enter the code in this box and click Continue. The coupon value will be subtracted from the subtotal and the revised total will appear on the resulting page.

You can upload an unlimited number of images for projects, printing, ordering and editing. The images will be stored in your account as long as you log in at least once every six months to view the photos. Logging in once every six months lets us know you are still using your online photo account. Should you forget to log in, you may receive two emails stating your images are in danger of being deleted due to inactivity. If you fail to log in after the second notice, your images will be deleted.

Please Note:All images are converted to JPEG for printing purposes. And extremely large images may be compressed to help facilitate printing. This occurs at the time of uploading. So while we do store your images as stated above, re-downloading the images may not be the exact file type and size initially used to upload to us.

Check the Terms and Conditions link at the bottom of the page for more information..

To add photos to your online account via the website, please do the following:

Go the Welcome Section (Hi, Your Name), click on the dropdown then click on My Photos. Click on Upload Photos located at the upper right side of the screen below the shopping cart icon. It will open up a drag and drop page where you can just click on all photos from your local folder (or using the Shift key to select images next to one another or hold down the CTRL key to then select various images within the folder) and drag them over to the site.

By default it will create a new folder with Today's Date

You can also click "Browse Images" This will open a pop up browser window on your computer that only you can see. You can then navigate to the folder where your images are located.

Select multiple images within the same folder by using the SHIFT key to select images next to one another, or hold down the CTRL key to then select various images within the folder.

Click "Open" in the bottom right of the pop up. The pop up will close, and the upload will start. You will be able to see the progress of the upload. You will a see the preview on each photos once they are loaded to the drag and drop page. Once all photos are loaded, click on DONE and it redirect you to the site with the new album.

You can now order these images as prints or use them in a project or make a photo gift

There are several ways in which you can crop your images. Some may not be available on this site.

One option is available prior to ordering anything. When viewing your images in your online folders, you can click “Edit” to access the Edit Tools. Please see the FAQ "Can I edit my images using your service?"

Another option is to wait until checkout to crop your photos. If your images need cropping, you will be given two or three cropping options.

"Auto Crop" will be done automatically, but can result in heads cut off if your subject is near the edge of your images.

"No Crop" fits the entire image on the print, so that the largest side fits on the paper. The empty spaces that are left by the smaller dimensions are then filled with white space.

"Manual Crop" allows you to control the cropping.

You can also crop your image using the editing tools after selecting your print size.

When placing an order, enter the coupon or promotion code in the field on the Order Summary page. Then make sure to hit the "Apply" button and the shopping cart will automatically total the remaining balance, if any, from the combination of the credit on your account and the coupon.

Please note, if you are combining free prints, dollars off and a coupon on the same order, the free prints are applied first, the dollars off credit is deducted from the sub-total, and then the coupon/promotion code is applied to the order.

Please note, you cannot combine a credit, a coupon code, and a Deal in the same order.

After you have selected images in "My Photos" for ordering they are listed in the shopping cart.

You can click on the shopping cart icon, to see the items current in it at the top. (The bottom section will allow you to add other sizes to the cart.)

Next to the product name is an "Edit Item" link. This will open a pop up window that will allow you to edit all images currently selected as this product. You can change the product, change the finish, and change the quantity, and it will make this change to all images that were selected..
Or for an individual image you can click the QTY link and edit the quantity of that image. For example, if you needed to change it from 1 copy to 2 copies of a specific image.

Aspect Ratio is the size (width x height) of the image. The aspect ratio tells a lab technician what size(s) the image can be printed without requiring cropping. For example, an image with an aspect ratio of 4x6 can be printed at 4x6, 8x12, 12x18, etc. without any cropping, because 8x12 and 12x18 are the same ratio as 4x6.

Many digital point and shoot cameras now capture images in a 4.5x6 ratio. This means that most digital images taken with a point and shoot camera will need to be cropped slightly.

For more information on cropping and cropping options available on the site, please read the question, "How do I crop the pictures in my order?"

Once you are logged into the photo site, you should see in the top right hand corner a message that says “Hi,_____” and your name. Select that dropdown menu from below your name and there is a “My Photos” link on the left hand side. Once you click on that link, you will be redirected to all of your images. In the upper right hand corner, you will see an “Upload Photos”. Click on the link and you will be directed to upload images from your computer or social media. After the selected images have been uploaded, you will see in the top left corner today’s date. Select that date and a dropdown menu will appear. You will then see “Add Album+”. You can add all your new photos to that album.

To move or copy your pictures from one album to another, you will need to have already created the album you want to move the pictures to. For directions on how to create a new album, please see FAQ "How do I create a New Album?"

Click “My Photos” located on the right hand side of the screen under the "Welcome" section.

Open the album where the photos are currently located.

Select the images you would like to move.

A gray bar would appear the bottom of the pages showing the number of photos you have selected with the options Review, Copy, Move, Delete, Order Prints. Click on Move.

It will open another window showing all of your albums Select the album you want to transfer the photos to and click on “Move to Album” located at the lower right corner of the page.

Then click "Save Changes"

You will see a prompt saying “All photos are moved to album “album name” successfully” once it’s done.

Cancel: Due to the high speed at which the orders are fulfilled, we cannot cancel an order once it has been placed. If you have any questions, please contact us by clicking the “Live Help” link at the bottom on the website, or speak to a store associate at the location where your order is being printed.

Change: Orders are sent as packaged non-editable JPG files to the lab that produces them. Thus an order cannot be edited or changed once it has been placed.

You can check the status of your order at any time by clicking the "My Orders" link located on the right hand side of the screen under the "Welcome" section. Click on your order number to see the details of that order.

One of our Live Help technicians can look up the tracking number for your order. Depending on the order, the technicians may not have direct access to tracking the order. However, if you give the technician your order number and the store you ordered from, they can look it up and get back to you.

Ground Shipping: Unfortunately, we cannot track orders that are mailed via standard ground shipping. If it has been more than the 7-10 business days since you received the "Order Shipped" email, please contact our Live Help technicians, so we can check on your order and reship if necessary.

If you have forgotten your password, click on the “Forgot password” link located on the "Log In" page. If you do not receive the email within about 10 minutes, we recommend checking your Junk and Spam folders as it occasionally gets filtered by these automatic applications.