Unified Communications (Telecom) Support

UCS is bilateral communications support for campus telephone and voice mail/email services in conjunction with Networking and Telecommunications Services. TCS/UCS provides support for phones and phone services, while NTS supports the video, voice, and data infrastructure.

UCS also provides support for external conference service reservations and billing, as well as supporting Cellular/Mobility ordering and billing for University paid mobile devices.

All service requests require the submission of a Telecommunication Service Request (TSR) form. See How To: Complete a TSR for instructions on how to fill out the form for common requests.

User Guides for Avaya IP Phones

Billing

Cellular/Mobility Products

Mobility products such as cell phones, WiFi Hotspots, tablets and associated monthly service subscriptions, taxes and overages are billed back to departmental cost centers on a monthly basis. The charges appear in two forms for each device; Base Charges and Overages.

Base Charges are the charges for the selected voice and/or data plans and show on the report as “MRC”.

Overages include charges for devices, voice or data usage over your subscription plan, taxes, fees and surcharges, roaming, international services and usage & directory assistance calls and show on the report as “OVR.”

Line and Equipment Charges for On-Campus Phones and Voice Mail

As of September 1, 2012, there are no charges billed back to the departments for standard telephone and voice mail equipment and services. Typically there are no charges associated with deploying a new phone/fax line, moving an existing phone/fax line or renaming an extension. In the past, these were billed back once per year, usually in January. This practice has been discontinued.

Exceptions:In cases where the request is for a specialized conference room phone not stocked by the university, these are ordered and billed back on a one-off basis. These are reasonably expensive (often in excess of $1000).

In still other cases, when an area has had extensive remodeling or build out, and a project funding has been established, the telephone equipment associated with the build out will be billed back to the cost center that is submitted for the build out/remodel.

Conference Calls

All charges for conference call usage through the external service provider are billed back to your cost center on a monthly basis. See TSR procedures for request instructions.