Account ExecutiveCaseNET

THIS JOB HAS EXPIRED

JOB DESCRIPTION:

Our customers require product innovation and operational excellence to help sustain their competitive advantage and serve the needs of their care management populations. This senior member of the Professional Services group is a results oriented client executive with strong strategic planning and execution skills to manage the client relationship from post sales through system delivery and support ensuring a high level of client satisfaction.

The Account Executive will develop and foster C-suite level relationships to maintain strategic alignment and positive perception of Casenet services and solutions. The Account Executive will serve as an escalation point and provide Executive status ensuring expectation management around project scoping, project management, technical delivery and product support standards.

The Account Executive will drive value by promoting the benefits of increased profit potential, improved productivity and efficiency, increased time to focus on executive strategy and member care and other ROI by using Casenet services and solutions.

Internally, the Account Executive will participate in creating and implementing strategies, structure, processes and tools to maintain the overall quality of the client experience.

Primary Responsibilities:
Oversee strategic client relationship, ensuring excellence standards in post-sales through solution definition/delivery and support services
Understand the Casenet solutions and services suite and be able to represent the benefits pertinent to client environment and key business drivers
Define and lead long-term strategic development for the client with tactical account planning;
Provide Executive escalation channel and short-term issue resolution as needed
Drive management of multi cross-functional product/service/support initiatives aimed at improving client satisfaction or de-escalating client concerns
Establish and manage effective communication channels between client and Casenet at all levels
Maintain a consistent pulse on client relationship status, communicating challenges and opportunities to senior management
Maintain a consistent pulse on client relationship status, communicating challenges and opportunities to senior management
Provide annual account summary to internal and client executives with ROI assessment of clinical, operational, reporting and financial metrics
Represent client requests for product functionality enhancements to product team
Stay abreast of new product offerings, services and programs available to clients and apply knowledge whenever appropriate or timely
Work with Executive team to develop appropriate but aggressive annual goals for client satisfaction and gross margin
Ensure that the core values of ?Clients First? continue to be primary in the organization
QUALIFICATIONS:

Requirements/Qualifications/Skills:
5+ years in a customer-facing relationship management role with demonstrated competency in strategic thinking and leadership
Demonstrated thorough knowledge of general principles of budget, project management, implementations, account planning and customer support
Health care, Health Plan, ACO or Care Management experience preferred
Ability to build credibility and trust with internal and external stakeholders
Effective at determining the underlying meaning of a situation, comment or event and communicate impact clearly. Has a strong strategic sense of "where to go next?"
Bring creative approaches to decision-making with the ability to influence others
Strong written, verbal and presentation skills
Ability to communicate with client contacts at all levels
Strategic problem solving and decision making ability
Self-motivated/self-directed with collaborative work style
Excellent organizational skills with the ability to confidently facilitate meetings and drive follow-up activities
Ability to work well under pressure and manage multiple shifting priorities
Experience with Salesforce a plus
Bachelor?s Degree required
Ability to work out of Corporate Office in Bedford, MA; Up to 50% variable travel required