Tips for success

Create three or more rewards to encourage members to earn more and more points to spend. A rewards ladder gives your members more flexibility to choose rewards they would like to earn points towards and encourages them to spend more in order to achieve higher point cost rewards.

In-store - Make sure your staff know what your loyalty rewards are so they can inform customers at checkout. This will encourage your existing members to be active with the loyalty program, and new customers to join.

Find out what rewards your members like - try creating rewards with different discount types and amounts and measure their success.

It’s important to be sure you also include the relevant terms and conditions for rewards. Whether it's to encourage fair use or to protect your store, outlining exactly how and when your rewards can be redeemed ensures that your rewards are used as you intend them to be used.

FAQ

How do members redeem $ off product collection rewards?

Online - The member adds the relevant products specified in the reward to their cart and their unique coupon code to the discounts bar at checkout. The reward discount is automatically applied to deduct the discount off the relevant products. If they do not add the relevant products to their cart, the reward will not work.

In-Store - 📝 Note: This reward type is recommended to be online only.

Does the points cost get taken away from their balance when they redeem a reward?Yes, as soon as a reward is redeemed, the members points balance is adjusted, removing the points cost, to prevent them redeeming rewards they are not entitled to. This protects your store.

Why should I create rewards at different points costs? A reward ladder entices your members to earn points to spend on your rewards. It allows them to work towards a reward that is appealing to them and gives them the choice of the reward that they want the most. Loyalty programs with 3-5 rewards see greater success, in terms of customer engagement.

Can members redeem more than one reward at a time? Even if a member has enough points to redeem multiple rewards, they can only use one reward discount code at checkout at a time.

Can a member redeem their discount code more than once? No, reward discount codes are unique and only available for one time use.