Arena

The arena can be rented out for both ice and off-ice activities. Ice is rented out on an hourly basis from mid-September to mid-March. Groups returning from the previous year have priority on the previous year’s ice slot. Groups wishing to rent the arena for off-ice events may do so from mid-March to the first week in September. Groups returning from the previous year have priority on the previous year’s show date. Contact the arena manager at 603-228-2784 for details and fee schedule. schedule

All properties will be valued at their full market value. Analysis of market sales will help in determining to what extent any differences in properties affect their value. Styles, size, condition, and location may affect property values differently. Similarly, property type, rents, expenses, and investment risk may affect commercial properties.

Yes. You should review the information the City has on your home making sure it is accurate. If you find discrepancies, you should ask for an inspection of your home. You may view the City's data online or visit the Assessing office located in City Hall.

Every year the City will be reviewing and analyzing sales of residential properties. If the market value increases or decreases, the City will consider these changes and make appropriate adjustments to the assessments reflecting the market value of the property as of April 1st of each year.

Probably not. All residential home sales between April 1, 2016 and July 1, 2017 will be used to determine new assessments. Your purchase price is one sale out of hundreds that will be used in the update. Your assessment will reflect the most probable sale price you would expect to receive. Where comparable sales are rare or non-existent in your neighborhood, sales from similar areas in the City will be used to determine value.

After the bills are mailed in late November, you have until March 1, 2018 to file an abatement with the City. If you still disagree with your assessment, you may appeal to the Board of Tax and Land Appeals or Superior Court by September 1, 2018.

The new tax rate and new assessment values will first be seen on the quarterly bills due in January and March of 2018.

It is important to note that your July 2017 and October 2017 tax bills are estimates based upon your property's 2016 assessed value and the 2016 tax rate. Your total 2017 tax bill will be determined in November using the new assessed value and the new property tax rate. The final quarterly tax bills due in January and March will reflect the total amount of your tax bill less the July and October estimated bills. The January and March tax bills will reflect the full amount of any increase or decrease in taxes over the last year.

The update is expected to affect an offsetting decrease in the overall tax rate. However, that does not mean that property owners will see a reduction in their taxes. The property tax paid by property owners will differ based upon the degree to which their property value has changed when compared to the average change in all property values. Also, funding needed by the county and school districts has not yet been finalized. The City Council will not finalize the municipal budget until late June.

The amount of funds to be raised by the taxes for these entities will increase. Together, the update and the increased tax levies to fund local government will result in a reduced tax rate.

No. The City, School, or County will not receive any additional tax revenue from the update. By bringing property assessments to market value, an update of assessments results in an equitable redistribution of each property owner's portion of the tax.

The update of all properties is not affected by the budget process. Once the dollars for the municipality, schools, and county budgets have been approved by their respective governing bodies, the tax rate is determined by dividing the final budget dollars by the community's total assessed valuation.

Unfortunately, with increased City, School, and County budgets and reductions in State revenues, property taxes are most likely to increase. However, the change in assessments will cause different levels of increases or even a possible decrease in individual property tax bills.

Staff members of the Assessor's office will review, analyze, and adjust current data to arrive at market value assessments for all properties.

The Assessor keeps the Board of Assessors apprised of the status of the assessment update process. The Concord Board of Assessors is an independent board of three professionals who are appointed to ensure that the assessment process complies with all state laws.

Upon the completion of the update, the Assessor will seek the Board of Assessors approvals of the final values.

Building Safety

The code refers to guards not railings. The language of the code is: Guards shall be located along open-sided walking surfaces, including stairs, ramps and landings, that are located more than 30 inches measured vertically to the floor or grade below at any point within 36 inches horizontally to the edge of the open side. Insect screening shall not be considered a guard.

You will need to file a completed building permit application along with drawings to describe what you intend to build. A scaled floor plan with all rooms identified showing doors, windows, closets, all partitions, a foundation plan, elevation drawings and a plot plan to verify the location of the addition with regard to the setback requirements from your property lines.

If you don’t have a plot plan, we can help generate one from the computer mapping system.

You will also need electrical, mechanical (heating/A/C) and plumbing permits as well as an energy code analysis to verify compliance with the State energy code.

Yes, a building permit is required to build or place a shed on a lot. Please file a completed Building Permit Application with a copy of a plot plan showing the location of the shed on the lot. We can generate a small plot plan in our office if you don’t have one. There are exceptions to the normal setbacks that allow a shed to be as close as 5’0” from the property line provided the shed is at least 50 feet from the street. Otherwise normal setback requirements for the zone apply.

You need to file a completed Building Permit Application along with a plot plan showing the location of the structure and appropriate drawings of the garage including a floor plan, elevations and a foundation plan all in ¼” to the foot scale. If there is going to be electricity in the garage, an electrical permit is also required.

You will need to file a completed Building Permit Application along with scaled drawings to show the conversion including a floor plan, elevations. You will need to show that the current foundation system is capable of supporting the additional loads or show how the foundation is to be modified to support the additional loads. Any electrical work requires an electrical permit.

Yes, you will need to file a completed Building Permit Application along with a floor plan with rooms identified and drawings sufficient to show the extent of the work including elevation drawings. You will also need to file for electrical and mechanical (heating) permits.

Yes, a Building Permit is required to create finished space in a basement. You will need to file a completed Building Permit Application along with drawings including a floor plan with rooms identified and showing the means of egress, if any bedrooms are being created how the emergency egress/rescue opening(s) requirements are going to be provided, and how the requirements for combustion/ventilation air for the fuel burning appliances is going to be provided and whether there are sufficient windows in the space for ventilation.

Electrical, Mechanical (heating/ventilation) permits must also be filed along with Plumbing Permits if applicable.

At a minimum, any addition must be built to the standards of the International Residential Code as any structure within the City. Any structure within a Manufactured Home Park must maintain a minimum 40' separation from adjacent homes and additions. All additions require Building and Trades Permits (electrical, mechanical and plumbing). Other restrictions may apply based on specific circumstances.

The International Residential Code for 1 and 2 family dwellings states that the opening between the garage and residence shall be equipped with solid wood doors not less than 1 3/8 inches in thickness, solid or honeycomb core steel doors not less than 1 3/8 inches thick, or 20 minute fire-rated doors.

City Council

The Mayor and members of City Council are elected officials that do not have offices at City Hall. They can be reached by leaving a message at the City Clerk's Office 603-225-8500 or by the email addresses on the City website. Contact City Council.

The Mayor and City Council members for the City of Concord all serve as volunteers and do not have City Hall offices. They can be reached by leaving a message at the City Clerk's Office 603-225-8500 or by the phone numbers and email addresses on the City website. Contact City Council.

Residents may complete most registrations at either City Hall, the Department of Safety, Division of Motor Vehicle Hazen Drive, Concord; at any substation or Municipal Agent office. Hazen Drive is off Loudon Road. A $3.00 charge, per vehicle, is incurred for the transactions completed by a Municipal Agent. This fee does not have to be paid if you go to a State of NH DMV office or substation. You will not be able to process the State portion of the registration until you have paid the City portion of the registration at the Treasury/Collection Office.

Registrations can be processed by mail, online, in person at the Treasury/Collection Office at 41 Green Street, Concord, or by utilizing the front door drop box or the lobby drop box. Both are locked. To save time standing in long lines, we recommend processing your registration through the mail or online.

For vehicles with a model year of 2000 or newer you will need ONE of the following:

A. An original Certificate of Origin signed over on the back to the new owner, B. An original Certificate of Title signed over on the back to the new owner.C. A light blue copy of the Certificate of Title Application (CTA), Town Clerk's copy, provided by the dealer.

For vehicles with a model year of 1999 or older you will need a bill of sale from the seller to the buyer, signed by the seller, AND one of the following documents:

A. A prior owner's previously issued NH registration (out-of-state registration is not acceptable). B. A valid title from any state.C. A State of NH verification of VIN form (Form 19A) completed by the appropriate agency - NH law enforcement officer, NH State Inspection station, or NH dealer. This form verifies the vehicle identification for the vehicle and is available at City Hall.

The preferred method is by mail or online. All Concord and Penacook residents should receive a pre-registration notice. When paying by mail just mail in the remittance notice with the amount due. A registration will be mailed to you within 5 days of our receipt. When renewing in person you will need to bring your driver's license. You will also need to bring either your prior registration, or pre-registration notice.

If you are moving in from another state, please provide us with your original title (for vehicles who’s model years are 2000 or newer). If your title is held by a lien holder you will need your current registration, name and address of lien holder, and the current mileage on the vehicle.

For vehicles with a model year of 1999 or older you will need the out of state registration, and ONE of the following documents:

A. A valid title from any state.B. A State of NH verification of VIN form (Form 19A) completed by the appropriate agency - NH law enforcement officer, NH State Inspection station, or NH dealer. This form verifies the vehicle identification for the vehicle and is available at City Hall.

You must have a Photo ID: A valid Driver's License, passport, or Military ID

You will also need two of the following:

Signed lease agreement, utility bill, bank account, payroll check, or signed letter from the person you are living with.

Registrations are renewed usually during one’s birth month. The month prior to the expiration date of the registration the city mails a pre-registration notice with the amount due. You may renew vehicles up to four (4) months early.

For companies, the registration date is based upon the company name. For example, companies who’s name begins with "A" or "B" expire in the month of January. For vehicles leased, the month is based upon the first letter of the lease company's name.

If you choose to go to the State DMV you will need the following: For renewals: the owner and state registration copies, which are given to you by the Treasury/Collection Office when you pay for your renewal. For other situations: the Treasury/Collection Office will put together everything you will need.

Yes, the permit fees are the same, but there may be other fees that differ. Treasury/Collection office employees cannot quote for other towns, because we are unaware if the transportation and/or reclamation fee is assessed. See "Is the permit fee the only fee?"

A new registration is registering the vehicle for the first time under your name in the State of New Hampshire. If the vehicle was registered in NH, then registered in another state; and then you return to NH – then a new registration is processed.

A renewal registration is when a NH registration has been issued to you and is about to expire, as it is your birth month. You need to renew it for the upcoming year. New Hampshire registrations are renewed for 12 months.

A transfer registration is when you have taken a vehicle, in your name, (vehicle A) off the road, and you are registering a new vehicle, in your name, (vehicle B). A transfer allows you to apply the unused portion of the permit fees from Vehicle A to Vehicle B’s registration fee due. In doing a transfer, the first owner listed on the registration (vehicle A) must be the same as the owner of the new vehicle. See "Can I transfer my spouse’s car to my name?"

If you are transferring NH plates from a vehicle registered in your name but being taken off the road, you need to bring in the registration to the vehicle you are transferring the plates from. If you no longer have the registration to the vehicle you are transferring the plates from, there will be a $18.00 charge for a certified copy of the registration.

State motor vehicle registration fees are calculated per Revised Statute Annotated RSA 261:141. For more information on these fees, please contact the State of NH Department of Motor Vehicles at 603-227-4030.

1. The vehicle's model year, the original factory list price of the vehicle, and the expiration date. For a new registration, the model year determines what millage (tax) rate (18, 15, 12, 9, 6, or 3 dollars per $1,000 of value of the original list price) is used to compute the City permit fee. For example, a 2017 model year is charged $18 per thousand; a 2016 model year is charged $15 per thousand, etc. 2. The number of months for which a new vehicle will be registered is determined by either the vehicle owner's month of birth or an assigned month if the owner is a business or lease company.3. Generally, a new vehicle cannot be registered for less than five months or more than sixteen months.

No. In addition to the Permit Fee, there are several fees authorized by State Statute with the approval of the City Council. Those fees are:

Town Clerk (TC): Each registrant is charged two dollars for every vehicle registration RSA 261:152. This fee covers administrative costs of preparing an auto registration permit.

Title Application (TA): This fee covers the general administrative cost of "preparation, examination, record-keeping and filing" of a title application. The fee is $2.00 and is charged upon the initial registration of a vehicle requiring a title. This fee is authorized by State law RSA 261:261-4. Application for Certificate.

Municipal Agent (MA): This fee covers the administrative costs of completing a registration for the State Motor Vehicles. A "Municipal Agent" is a municipality that has been authorized by the Department of Safety to perform certain functions on its behalf. The fee is $3.00 and is charged on all registrations which are completed at City Hall and stamped with the Department of Safety seal, thus eliminating an additional stop at the State DMV office. The authority to charge this fee is stated in RSA 261:74-d. Additional Fees Charged by Agents.

Waste Reclamation (WR): This fee enables a resident to bring his/her motor vehicle wastes (namely, used tires, used batteries and used motor oil) to the recycling center at no charge. The money collected from this fee is placed in a reclamation trust fund specifically for the purpose of paying collection and disposal fees for the City's motor vehicle waste. The fee is charged for every registration and is based upon the type of vehicle: $3.00 for most vehicles, $2.00 for trailers, and $5.00 for heavy vehicles over 18,000 pounds. Established in Concord on February 11, 1991, per State law RSA 261:153V. Fees for Registration Permits.

Municipal transportation Improvement (MTI): A $5.00 fee per vehicle is charged and the money is set-aside in a municipal transportation improvement fund, which is used exclusively for improvement to the local and regional transportation system. This system includes "roads, bridges, bicycle and pedestrian facilities, parking and intermodal facilities and public transportation, and for operating and capital cost of public transportation." This fee was adopted on July 13, 1998 in accordance with RSA 261:153VI. Fees for Registration Permits.

Expiration dates are the last day of the owner’s birth month (unlike one’s license which expires on one’s birthday). A new registration cannot be less than 5 months nor greater than 16 months. RSA 261:141IV.

For companies, the registration date is based upon the company name. For example, companies who’s name begins with "A" or "B" expire in the month of January. For vehicles leased, the month is based upon the first letter of the lease company's name.

The plate belongs to the owner. The first name on a registration "owns" the plate. If your spouse’s car did not have your name on the old registration and the new car purchased has both names, provided you list your spouse’s name first on the registration, then you can transfer. If the new vehicle is in your name only, you can not transfer.

The State of New Hampshire may issue 20 Day temporary plates with a signed bill of sale. RSA 261:57 The cost is $10. This fee cannot be applied to your permanent registration. Temporary registrations can only be obtained through the State of New Hampshire DMV office. For questions you can call the State DMV at 603-227-4030.

Please contact the State of New Hampshire at 603-227-4030, or by filling out the online form located at State of NH - DMV. Mail the completed form to State of NH DMV, 23 Hazen Drive, Concord, NH 03305. All address changes with the State of NH must be in writing.

RSA 261:151 states No portion of any permit fee once paid shall be repaid to any person… unless the state refuses to register the vehicle. However, if the registration with the decals still attached is returned to the State of NH DMV and the State of NH makes an exception and issues a refund for the State portion of the registration, the City can then issue a refund for the City portion of the registration. You will need to bring a copy of the check issued by the State of NH to our office as proof that a refund was issued.

Cash and checks are accepted in the office. Discover, Mastercard, Visa, and American Express are also accepted in the office. There is a 2.79% convenience fee with a minimum charge of $1.50 on each Credit Card transaction.

In the 1980's the City began using lockbox. Lockbox is a processing system where a financial institution's (a bank's) employee picks up the City of Concord's mail from the Manchester post office. The Manchester post office is utilized because it is a central hub for the United States post office. An outside vendor prepares the deposit, and forwards an electronic file to the City. Payments are then uploaded to the customer's accounts. With the volume of payments received at payment due dates lockbox is the fastest method to process payments.

Fire Department Administration

Please call 603-225-8651 or send an e-mail request to fire@concordnh.gov for a copy of a report. Please have the incident date and location information available. A valid photo identification and a signed authorization will need to be provided by the patient to obtain any confidential reports. There is a $25.00 minimum fee to cover the cost of research, copies, and postage.

All requests must be requested on the CFD Request for Research form. It explains the process and fees. Research will be done in our electronic files and our archived paper files. Once you have filled out the form, return it to Concord Fire by e-mail at mkeeler@concordnh.gov, or by fax at 603-225-5833. An answer on your request will be returned within 1-3 business days. CFD Request for Research

Structures within Concord and Penacook that are protected by a fire alarm and/or sprinkler system are allowed 2 false alarms during a 12-month period at no charge. A false alarm is defined as an alarm activation or sprinkler activation due to a malfunction. After two false alarms, a charge of $194.00 per occurrence is assessed. After the fifth false alarm, a charge of $375.00 per occurrence is assessed.

Yes. Owners of buildings protected by fire alarm systems need to provide the Fire Department with a contact person who will respond to reset the fire alarm system. A 30-minute response is required after notification. Failure to respond or be contacted, results in an automatic charge of $257.00 per occurrence.

Station tours are scheduled by calling the Battalion Chief at 603-225-8514. You must be 18 years of age to schedule the tour and be accompanied by an adult during the tour. Please call at least two weeks in advance to schedule the tour. Tours are schedule as time permits.

Fire Prevention

The Fire Alarm Division of the Concord Fire Department maintains the traffic lights and pedestrian walk lights owned by the City of Concord. To report a light out send an e-mail to rwollert@concordnh.gov or call our Communications Center at 603-225-8669.

The Concord Fire Prevention Bureau requires changes in contact information to be submitted in writing. Please fill out the Emergency Contact Update Form and submit your information. Emergency Contact Update Form

Life Safety Inspections are scheduled once a permit is pulled. You can apply for a permit at Fire Headquarters located at 24 Horseshoe Pond Lane at the corner of North State Street. The application and fee schedule are available on our Permits page. Payment can be made by cash or a check made out to City of Concord. Once the permit is pulled, the inspection will be scheduled. For additional questions, please call 603-225-8651. Permits Page

Human Resources - Benefits

Yes, unless you, or your dependent, have had a qualifying life status change (marriage, divorce, birth, death). If you have not had a qualifying life status change, the only thing you can do is withdraw from your benefits, however, you will not be able to re-enroll until Open Enrollment for the next year. Additionally, if you withdraw from medical insurance, you need to provide proof of medical insurance coverage elsewhere. Alternatively, if you have had a qualifying life status change, you will need to come to the Human Resources office to complete all of the necessary paperwork and you will need to bring documentation with you at that time (ie: marriage certificate; birth certificate, divorce decree, etc). Please refer to the City of Concord's Beneflex Program booklet for specific details.

A full-time employee is someone who is regularly scheduled to work either 37.5 or 40 hours per week. A permanent part-time employee is someone who is regularly scheduled to work between 18.75 hours (which is at least 50% of a full-time employee) per week up to, but not including, a full-time schedule.

While it is not possible to apply for a position that is not currently listed, you are able to indicate an interest in a particular position or type of position by utilizing our new "Job Interest Card" within the online application system. Job interest Card

When you utilize our online application system, you are required to set up an account and a profile. This profile stores all of your basic information like name, address, education and employment history. When a position of interest becomes available, you can log in to your profile and just indicate the position you are interested in. All of your information will already be entered and all you may have to do is answer some job specific questions to complete the application process.

Typically, once a job closes, the reviewing team will begin to review the applications that came in for that position. Ideally, it should take anywhere between 2 - 4 weeks. However, some positions generate more responses than others and due to that, may take a little bit longer to review. You will be notified either way whether or not you've been selected to come in and further discuss your qualifications.

This would indicate that the position's deadline has passed and it is closed for applications. Each advertisement will indicate a specific closing, or deadline, date with which must be strictly adhered to.

Human Resources - Wellness for City Employees/Retirees

The City of Concord, in partnership with our health insurance carriers, is pleased to offer to their employees and retirees, unique opportunities to improve their overall health and assist in creating healthier lifestyles. Research has clearly shown that promoting health and fitness at the workplace and at home helps employees reduce the rate of premium increases and related health insurance costs, improve overall participant health, reduce stress levels, and become wiser health care consumers. The potential value of wellness programs to employers is just as impressive, with results such as reduced absenteeism, lower healthcare costs, improved employee morale, reduced employee turnover, better customer service, and enhanced employee recruitment. It is a win-win situation for everyone and it is fun!

All full-time employees and their city-insured spouses are eligible to participate in the wellness program for incentives to offset the cost of their health insurance. Retirees are eligible for certain components of the wellness program but not able to earn incentives to offset cost of insurance. Permanent part-time and part-time employees are not eligible for incentives but are encouraged to participate to gain health and wellness knowledge.

Human Services

Concord Human Services is the local welfare office for the City of Concord. Every town and city in New Hampshire has someone appointed or elected to administer local welfare. The funding for local welfare is from the property taxes in that particular town or city. Local welfare offices do not receive funding from the state or federal government.

Programs such as food stamps, TANF, Medicaid, and Child Care are not administered by local welfare programs. If you want to apply for these programs or have questions about your status with any of these programs, you must contact the Department of Health and Human Services. Please see http://www.dhhs.state.nh.us for more information on these programs.

We provide interim, emergency assistance with basic needs for those unable to provide for themselves. Basic needs include shelter, food, medications, rent, utilities, etc. Assistance is issued in the form of vouchers paid directly to a vendor. We do not provide cash assistance. We will also refer you to other programs that may help you to meet these needs.

Eligibility cannot be determined over the telephone. Please come in person to our office to complete a one page form so that we can assess your situation, make any appropriate referrals and give you an application and any other necessary forms. You will be given an appointment to return with your completed application and verifications to review your eligibility with a caseworker. Please call our office @ 603-225-8575 with any questions or if special circumstances prevent you from coming in person during our normal business hours.

We will give you a list of verifications that you need to bring with you at the time of your appointment. These include proof of income, assets and expenses, identification for all those applying, proof of application status with other agencies and other miscellaneous verifications, depending on your current situation.

The eligibility determination appointment is usually an hour to an hour and a half. You will receive a written notice of decision and if determined eligible, a voucher will be issued at the time of the appointment. If more information is needed in order to make a determination, you will be given a written notice which will list the information needed and an appointment to return within 7 days. If ineligible, you will be issued a written notice at the time of your appointment.

We do not find housing for applicants but we do have lists of landlords, rooming houses, housing agencies and shelters to help you with your search. We also have information on programs that will help you with a security deposit. If you are already in housing or have located housing, you may apply for rental assistance as outlined in the application process.

Legal - City Solicitor

The City Solicitor provides legal services to the City government. These services include providing legal advice to City officials, departments, and employees regarding City business and representing the City in court. When the City’s interests are infringed, the City Solicitor files suit to protect them. The City Solicitor also drafts legislation; reviews contracts, deeds, and leases; and provides other legal advice to the City government.

No. The City Solicitor's Office represents the City of Concord. Consequently, the Solicitor's Office cannot represent individuals and cannot give a private individual or business any type of legal advice.

Library - Borrowing

When viewing the desired title in the online catalog, click on “Request” (upper left hand corner). You will be prompted to enter your name, library card number, and PIN number. At the next screen, you will need to choose whether you want to pick the item up at the Main Library or the Penacook Branch Library. If you have an email address on file with us, you will receive an email once the item has been retrieved and placed on the holdshelf. We will call you if we do not have your email. Items are held for up to 5 days, and are then re-shelved. Please note, in order to place a hold, you must have a current library card, and your fines cannot exceed $10.

If you need assistance, please use our Ask Us Form, or call the Service Desk at 603-225-8670.

Any item that hasn't been requested by another patron can be renewed twice by logging into your account. Just check the box next to the desired item(s) and click on “Renew Marked.” You can also renew items by calling the Service Desk at 603-225-8670. To renew an Interlibrary Loan item, please email ILL Staff or call 603-230-3711 one week before the item is due.

There are different charges for different types of material. All of the rates and replacement costs are outlined in this Fines & Fees Chart. If you have a question about a fine or fee, please contact the Circulation Department at 603-225-8670, option 3.

Yes - all of the public computers have built-in cameras. CPL no longer loans headphones, so please bring your own. Otherwise, earbuds are available for purchase at the Service Desk for $2.Computers/WIFI Page

Yes we do! Please ask at the Service Desk to be logged on to the scanning workstation. There is no charge to use the scanner. Scans can be printed to our public printer, saved onto a USB drive or emailed.Computers/WIFI Page

The library does not currently offer classes, but staff are available to assist with basic questions related to CPL computers and wifi. If you are having trouble with downloadable books, please contact the Reference Desk at 603-225-8670 for assistance.Computers/WIFI Page

The library currently has two computers available for non-cardholders. The computers are first-come, first-served, and can be used for one 30-minute session. Please inquire at the Service Desk for a guest pass.

Yes, we have one typewriter, which is kept in the small study room. This room can be signed out for up to two hours a day. It cannot be reserved ahead of time. Please speak with someone at the Service Desk if you would like to use the room.

There is one area in the library where conversation is not allowed, and several areas for quiet study.

The Back Study Room: A quieter area with laptop workspaces and two microfilm viewers. Conversation is permitted in the back study room.

The Lounge: Located in the lower level of the library, this is a quiet, open area lounge where no talking is permitted. Eating is acceptable in the Lounge, and vending machines are available.

The Small Study Room: A group study room that can be signed out for 2 hours at a time, once per day. The small study room houses a typewriter and has one table which seats up to 6 people. Conversation is permitted in the small study room. Please inquire at the Service Desk if you would like to sign out the room.

There are various other seating areas throughout the library, and staff does attempt to keep the noise level to a minimum. Please speak with a staff member if you feel that someone is being too loud. Library Homepage

Newsflash: Our city-wide email service! Go to the Notify Me page and sign in with your email address. Then select all the news lists and calendars you’d like to receive updates about – just by clicking the little envelope icons!

Library newsletter: We send out an email newsletter every month discussing our events. You can sign up for this at the Service Desk!

Social Media: Our Facebook is used for event updates and library news, our Tumblr is full of bookish fun and staff book reviews, we've got a Twitter for interesting tweets, and we also have an Instagram for cute pictures of library happenings.

The library website is a subsection of the City of Concord's website, which went live on February 14, 2013. Here are some of the features:- Ability to subscribe to NewsFlashes and Calendars (Notify Me) so that events and CPL reviews are delivered to your email inbox - Online forms, including a Purchase Request Form, and an Interlibrary Loan Request Form- An online Calendar- a welcome addition to our printable event flyers- Overall expansion, including numerous new pages, which are organized into a new main menu (About Us, Using the Library, etc.) - Improved content - the New Arrivals Page and the Downloadable Books Page are two pages in particular that have updated content and helpful new links- A Help Center, loaded with Frequently Asked Questions

We have tried to make the new site as intuitive and user-friendly as possible, and we welcome your feedback!

Consumer Reports is available online in the library, and for home use by CPL library card holders. The quickest way to find a recent article is Money, Business, and Consumer News which is a category of the Online Newsstand. The magazine is presented as individual articles, but all Consumer Reports content is there. If you are not at the library, you will be prompted for your library card number after submitting this search. For additional help searching for articles, please ask a librarian, or try the HELP menu within EBSCOhost (top right corner).

Library - Gifts

We will accept most materials that are clean and in good condition. However, Concord Public Library cannot accept the following items:

Textbooks, encyclopedias, travel guidebooks which are over 5 years old, health/medical books which are over 5 years old, magazines, Readers’ Digest Condensed Books, romance paperbacks (such as Harlequin and Silhouette), phonograph records, items that have developed an odor, VHS or videocassette tapes, and cassette tapes (music or audiobook).

Please bring your donations to the Service Desk anytime that the Library is open. Please do NOT place donations in the book drops.

Yes. Library staff can provide you with a form, stating the number of items donated. If you would like a form, please speak with someone at the Service Desk when you drop off your donations.Book Sale Page

Library - Interlibrary loan

There is generally no charge for borrowing an item through interlibrary loan. If the only available lending libraries charge a fee, we will always contact you first before proceeding with the request. There is a $1 per day charge for overdue ILL items.

In general, books and audiobooks can be renewed, but movies and music cannot. Renewals are at the discretion of the lending library, and there is a limit of one renewal per item. Since we must contact the lending library for renewals, please inform us at least one week before the item's due date if you need to renew it. ILL staff can be contacted directly at 603-230-3711 with renewal requests.

Your card expires every three years (except for Non Resident cards, which expire every year). If you wish to renew your card, you will need to present a photo ID such as a driver's license that shows your current address. If your ID does not show your current address, you will need to bring in an official document with your current address such as a lease, car registration, or utility bill in addition to a photo ID.Library Card Page

Unfortunately, no. You will need to renew your card in person at the library. At the time of renewal, you will need to present a photo ID such as a driver's license that shows your current address. If your ID does not show your current address, you will need to bring in an official document with your current address such as a lease, car registration, or utility bill. You can see which documents are required on the library card home page. Library Card Page

If your card was lost in a public place, we strongly recommend that you contact us to suspend your account (so that your card is not used by someone else to check out material). The replacement cost for a new card is $2.50.Library Card Page

Library - New Arrivals

Please use our Purchase Request Form, and we will let you know if the item will be purchased. If an item is older than 6 months, please submit an Interlibrary Loan Request to borrow the item from another library. You can also submit suggestions in person at the Service Desk, or by calling 603-225-8670. Please note that in order to place a hold on an item, you must have a current library card and your fines cannot exceed $10.

When viewing the desired title in the online catalog, click on “Request” (upper left hand corner). You will be prompted to enter your name, library card number, and PIN number. At the next screen, you will need to choose whether you want to pick the item up at the Main Library or the Penacook Branch Library. If you have an email address on file with us, you will receive an email once the item has been retrieved and placed on the holdshelf. Items are held for up to 5 days, and are then re-shelved. *Please note, in order to place a hold, you must have a current library card, and your fines cannot exceed $10.

If you need assistance, please use our Ask Us Form, or call the Service Desk at 603-225-8670.

Police

Copies of reports can be obtained by contacting the Records Division at 603-225-8600. Release of a report is dependent upon the type of report and circumstances of the investigation / accident / arrest. View the fee schedule for copies of reports.

Concord residents can obtain a pistol permit by completing the State of NH Application for Resident Pistol/Revolver License form. These forms are available at the Concord Police Department and also online. The completed application needs to be submitted to the Concord Police Department Records Division. Applications are then reviewed, and either issued or denied within 14 days. License fees are $10. Out of state residents must apply to the Director of State Police for a license and different fees apply. Application For Resident Pistol License

Police - Parking Enforcement

Effective November 1, 2008, all parking meters in the City of Concord will be enforced from 8 a.m. - 5 p.m., Monday - Friday. This includes all three municipal garages and all on-street meters. The rate is $0.50 per hour in the municipal garages and $0.75 at on-street meters and kiosks. Parking meters are free after 5 p.m., on weekends, and on holidays. A good rule of thumb is: If the banks are closed for a holiday, you don't have to feed the meter.

Parking Citations may be paid using the envelope that you received. The Manchester, NH, address allows your payment to be directly sent to the bank. You may also pay citations directly at the City of Concord Police Department located at 35 Green Street. Citations paid M-F 8:00 am - 4:30 pm will be processed immediately. Payments made at the Police Department during normal business hours may be made using Cash, Checks, Money Orders.

We recommend that you do not send cash payments. Including your citation number on your check will assist in the processing of your payment. A citation will incur late fees on the 10th and 20th day following issuance. Example of a $10 fine. After 10 days it will be $20 and after 20 days it will be $40.

You must leave a parking space (1 and 2 hr meters) when the time limit posted on the meter has been reached. It is illegal to deposit additional coins in the meter after the time limit has been reached. Street meters are intended for short-term parking. The purpose of the time limit is to ensure that parking spaces regularly become available for customers of area businesses and visitors to the area. You may return and deposit coins to increase your stay at the 4 and 10-hour meters.

Don't assume it is a free parking space or you may get a ticket. The best thing to do is move to another meter space or if using a pay by space or pay and display kiosk utilize another kiosk in the same area. Report the problem to the Parking Division at 603-225-8516

After 10 days and again at 20 days, you will be charged a delinquent penalty. Should you accumulate five outstanding citations or an amount over one hundred dollars, your vehicle is subject to impoundment. You will have to pay by cash or cashiers check all outstanding fines, including a $100 impoundment fee, prior to your vehicle being released. If your vehicle is booted and you do not pay within 24hrs your vehicle will be towed. You will be responsible for all City charges and any towing company charges and storage fees.

You should contact the Parking Control Division immediately. You may qualify for a payment plan. This is a six-month interest-free payment plan that, as long as you remain current, will keep your vehicle from being impounded.

We can only help you BEFORE your vehicle is impounded. After the vehicle is impounded we must collect all outstanding fines and fees before it can be released.

Currently the disabled permit/placard allows you to park without paying or being restricted to the time limits posted. You may never park is a designated disabled access aisle, even with a valid disabled plate or placard.

Police - Professional Development

No. We consider certified and non-certified candidates in the same selection process. While we value law enforcement experience, a candidate’s personal qualities are the most important. We hire both certified and non-certified candidates.

No. We do not use a point system and do not have a veteran preference. Four years of active duty military experience is one of the ways to satisfy our minimum requirements for the police officer position.

There is no residency requirement at all for applicants. After hire, officers must live within 50 road miles of the city line and possess a NH driver's license. This is generally enforced upon graduation from the police academy.

No. Our selection process is based on a “single elimination” standard. A failure at any stage means that candidate will not be allowed to continue in the process. Candidates who fail to successfully complete any stage are welcome to reapply for the next process.

You must score at least a 70% to move forward in the process, but oral board interviews are granted on the basis of test score, so the higher your score, the more likely you will be interviewed in the first round of oral boards.

Yes. Our background investigations are focused on the question of whether a candidate is suitable to be employed by the Concord Police Department. Prior investigations conducted for other purposes cannot adequately answer that question.

It varies. As a general rule, the process takes between two and six months, but it could go longer. The most significant factor is a candidate’s ranking on our eligibility list. The top-ranked candidates will move forward first and will complete the process first. Lower-ranked candidates will have to wait longer.

Absolutely. Our hiring process is highly selective, but we want it to be as straight-forward as possible. Please call the Professional Development Unit at 603-230-3736 if you have any questions at all.

Register as a vendor on this website by selecting the link to "Notify Me" below. Please select at least one categorgy that best represents the goods/services provided by your firm. You will be notified by email when a bid/RFP is issued for the category you selected.

- Vendors are encouraged to meet with the Purchasing Manager to ensure that full consideration is provided- Please contact the Purchasing Manager or Purchasing Agent weekdays during the hours of 8:00 AM to 4:30 PM to schedule an appointment.

- Bids are awarded to the lowest responsive and responsible bidder unless otherwise indicated- Requests for Proposal award recommendations are based on specific weighted criteria as detailed by each RFP

Anyone may secure information pertaining to the results of any Invitation for Bids by visiting the Purchasing Office, weekdays during the hours of 8:00 AM to 4:30 PM or by visiting the Purchasing Page of the City's website and selecting the link to "Bids & Proposals". Bids & Proposals

- Bids/proposals shall be received only in the Purchasing Office at the Combined Operations & Maintenance Facility, 311 North State Street, Concord, NH 03301- Bids/proposals may be mailed, express shipped, or delivered in person during normal business hours- Bids/proposals will not be accepted by fax or email. The City currently does not have the security available on either of these delivery methods to ensure confidentiality- Bids/proposals must be received by the date and time cited on the Invitation for Bids/Request for Proposals

Recycling

Make sure that you are putting your recyclables open inside of the recycle bin for easy removal and not inside of a plastic bag. If you are not using a recycle bin provided by the City of Concord, be sure to have your recycle bin labeled with a recycle sticker that you can pick up at the General Services Department (311 North State Street). Also be sure to only be recycling approved items.

Free recycle bins are available at General Services (311 North State Street) at the front entrance. Or you can use your own bin, but you must label it with a mandatory recycling sticker that you can also pick up at the General Services Department.

No. Since April 1, 2013, the city's curbside recycle program became a single stream system. This means residents no longer need to separate paper products from glass, tin, aluminum, and plastic. All recyclable materials can be mixed in the same container. No need to sort - single stream

All leaves and grass clippings can be put into barrels (no bags) that are labeled "Yard Waste" or "Leaves" for collection, or they can be put into large biodegradable yard waste bags. Do not place leaves and grass into trash bags.

Sewer

Wastewater from a camper and RV can be dumped at the Wastewater Treatment Plant on 125 Hall Street in Concord. They are open Monday through Friday, 7:30 AM to 3:00 PM. It is free disposal for RV dumping, but it is required to sign in at the main office and to obtain a pass.

The City of Concord can be hired for the new construction of sewer line from the sewer main up to the property line, or you can hire a contractor to put the whole service in. The City of Concord requires a full deposit of the estimate before work can begin. Additional costs will apply for inspection and sewer investment fees. Inspection fees can be obtained from the Engineering Services Division at 603-225-8520, while the sewer investment fees can be obtained by calling the Utility Billing Office at 603-225-8694.

Call Concord General Services at 603-228-2737 and ask for the Sewer Systems Supervisor to check past City records to determine if there is a history of problems with the sewer service in that location. If there is a past history of issues on City property, our crew will investigate. If the issue is on private property, a plumber must be called. An accessible clean-out is necessary for our equipment to get into the sewer line, otherwise a plumber will have to be called to open the line in the basement. Our sewer crew will not alter plumbing on private property.

Street Maintenance

The city has three locations for residents to pick up sand for the winter. It is requested that residents only take two 5 gallon pails at a time. Sand may be picked up at the entrance to Abbott Road Material Storage Site (no specific hours), the Transfer Station at 77 Old Turnpike Road (Monday through Saturday, 8:00am to 4:00pm), and the Wastewater Treatment Plant at 125 Hall Street (Monday through Friday, 7:30am to 3:00pm). We will maintain sufficient stockpiles at these locations throughout the winter months.

The city has established plowing priorities regarding the order in which roads are cleared. Please visit the link below that outlines the priority order for clearing snow and ice from roadways. Winter Operations Priorities

The purpose of plowing is to clear and treat the City streets. Unfortunately, plowing naturally pushes snow from the middle of the street to the side of the street and may pile up in front of driveways. This is not intentional, but is a result from plowing. Crews cannot plow out driveways, but a good tip to prevent the plow from blocking in your driveway is to place most of your snow on the right side of your driveway (when facing the street). This will allow less snow from your left to end up back in your driveway, and more snow on your right to be plowed away. We apologize for any inconvenience and appreciate your cooperation.

Call the General Services Department and ask for the Sewer Systems Supervisor at 228-2737. He will first check our records to see if there is any history of problems with the sewer service. If the history shows past problems on the City side, we will come out and look into the matter. If the record shows that it is on private property, you would have to call a plumber. There also has to be an accessible cleanout to get our equipment into the line going out to the street, if not a plumber would have to open the service. The Sewer Crew will not alter plumbing on private property. If the problem is found to be on the owner’s side of the line they could be charged for overtime hours worked.

The City does not reimburse for pothole damage unless the City was negligent in filling the pothole in a timely manner. Potholes are considered to be the normal consequence of the freeze/thaw cycles of New England weather. Once notified of a pothole, the Highway and Utilities Division is responsible for repairing it in a reasonable period of time (48 hours). To report potholes please use the Citizen Request Tracker

Trash

Pay-as-you-throw (PAYT) is a system where a user pays for the trash service they receive. With the Concord curbside collection PAYT program, the user fee is on a per bag basis. Think of trash like your electric or water service, you pay for what you use. Concord residents who have curbside trash collection must use purple "Concord PAYT" bags for their trash. Place you trash in the purple bag(s) and set them out for collection along with your recycling on collection day no later than 7:00 am. Remember, there is no charge for recycling. the more you recycle the less trash you'll have and the less PAYT bags you will need to purchase. Click "More Info" to see where to buy bags. More Info

Bags can be bought at several locations throughout Concord. There are two different sizes and both sizes come in packs of five bags. To see locations and pricing, hit "More Info" for details. More Info

There are two sizes of purple bags: a 30 gallon bag which holds approximately 20 pounds of trash and a 15 gallon bag which holds approximately 10 pounds of trash. Both bags are sold in packed bundles of 5. Click "More Info" for pricing and additional information. More Info

Trash & Recycling

There are six federal holidays observed by the city’s trash and recycling collection vendor that will result in no trash pick-up for the day. These are the only holidays that will impact trash and recycling pick-up. Select "See Holidays" to see which six days of the year they are. See Holidays

Utility Billing

Contact Concord General Services Utility Billing office at 225-8693 to schedule an appointment to read your meter. Complete the application for service and send it to 311 North State Street, Concord, NH 03301. Application For Service

Yes. The City does not offer any type of credit on the sewer portion of the bill for any purpose. However, there are other options available. The City does offer a temporary meter rental which allows the use of a hydrant (the City does not supply the hose). Pool Filling & Meter Rentals

You can bring in your bill to 311 North State Street, or mail it in to the City of Concord, PO Box 9622, Manchester, NH. To pay online or by phone 1-800-615-9507, a nominal fee will apply. The best option is to set up E-Z Pay and to have your checking or savings account linked to automatically pay your bill when it comes in. You will still receive your monthly statement to inform you of your charges. Payment Methods

Water and sewer charges are based on 100 cubic feet of water consumed. There is a minimum charge of 300 cubic feet per month for both water and sewer. One hundred cubic feet of water equals approximately 748 gallons. Rates & Fees

Sewer charges are based on water usage. The more water you use, the more water and sewer you will be billed. The sewer rate is higher than the water rate and therefore appears much larger in comparison.

There really is no way to predict a usage pattern. While we are able to look at previous usage from the previous owners of the property, there are several factors that come into play including the type and age of any fixtures and appliances, the number of people in the household, etc. Therefore, it is impossible to indicate what your bill will be.

Contact the Utility Billing office at 603-225-8693 to be advised of the procedures to follow and what Water and Sewer Investment Fees (if any) are associated with the installation of the water meter at the property.

Water

If the leak occurs from the back of the sidewalk to the house, it is the homeowner's responsibility. The City of Concord is responsible for the maintenance and repair of water lines in the Right of Way, which is usually from the street to the back of the sidewalk (up to the vicinity of the curb box). The homeowner is responsible for the maintenance and repairs of the water line from this point to the house.

The City of Concord is aware that you may have received information or solicitation regarding the responsibility of residents to maintain and repair water and sewer lines that service your property. We recommend you check the Better Business Bureau at www.bbb.org and to call your homeowner’s insurance if you are contacted from an outside service to see if the solicited services are already covered by your existing insurance.

There are several possible reasons for discolored water. If only the hot water is discolored it is most likely the hot water tank. Flush the tank or call a plumber. If the cold water is discolored, it could be due to one of the following:

• Scheduled flushing (spring and summer) • A fire in the area during which the fire department is using the hydrants • A water main break • Old plumbing • New or recently repaired plumbing.

To clear up the water try turning on a faucet, cold water only, and let it run for 1 to 2 minutes. If this doesn’t clear up the water, please submit a request to have your water checked through the Citizen Request Tracker. If the problem is found to be in the house or on the owners side of the water line coming into the house they could be charged for overtime hours worked.

Website

All photos submitted may be used on the City website(s) and/or in our print publications. No compensation will be provided for use of the photos and there is no guarantee that the photos you submit will be used.Submit your photos

If you open the settings for safari and change the "Block Pop-ups" settings to off it will open the pdf document or give you a dialog box when you try to open the pdf document instead of doing nothing.

When visiting www.concordnh.gov via a mobile device, the site automatically detects and displays a scaled-down version of the City’s Web site that’s specifically formatted to fit on any platform of smartphone or PDA device, be it an iPhone, Android, or BlackBerry. Because of their larger screens, tablet computer users are typically able to access the regular version of Web sites without incident.

Popular site features like the City Services, Help Center, Calendar, Frequently Ask Question and Request Tracker, and more are available to Web-connected citizens on the go, anytime and anywhere. A links menu located on the top left side of the screen allows mobile users to easily navigate the City’s site to locate whatever information they’re seeking

Yes, a permit is required for a Yard Sale. The permit cost is $5.00 and citizens are allowed up to 4 dates per calendar year per property. Permits are issued the same day that customers come into the office.