Happy Customers

Life Storage in Austin, TX (4.4 out of 5) based on 303 ratings
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"Leland takes excellent care of the facility on McNeil Rd. in North Austin. He's courteous and efficient when help is required."

Rating: (5.0 out of 5)

Rosemary - Austin, TXNovember 27, 2016

"Great!"

Rating: (5.0 out of 5)

Kelly - Austin, TXSeptember 26, 2016

"Nothing in particular. Very accommodating and I appreciated the use of your van."

Rating: (5.0 out of 5)

James - Austin, TXJuly 23, 2016

"You were able to provide a rental unit...I just wish it was a little more affordable and was a little closer to Cedar Park/Leander."

Rating: (4.8 out of 5)

Michael - Melissa, TXJuly 18, 2016

"Pricing!!!!"

Rating: (4.4 out of 5)

Jerry - Austin, TXJuly 11, 2016

"Staff member so nice keep it up"

Rating: (5.0 out of 5)

Yafet - Austin, TXJune 25, 2016

"The phone customer service from
New York was my first contact and they were so friendly, helpful, and professional!!! I wanted to meet them in person!
The rental process and special offers were a great way to get my business. It was a smooth and enjoyable experience.
I will call Uncle Bob's next time.
Thanks
"

Rating: (4.2 out of 5)

Claudia - Austin, TXJune 23, 2016

"Being able to correspond with the store via email would have been nice. "

Rating: (5.0 out of 5)

Michael - Austin, TXMay 25, 2016

"It would be nice if the access hours were extended by a couple of hours each way. "

Rating: (4.1 out of 5)

Laura - Austin, TXMay 23, 2016

"I was taken care of in a timely manner. The associate went and opened the unit for me."

Rating: (5.0 out of 5)

Sarah - Austin, TXApril 25, 2016

"I had read several positive reviews about Uncle Bob's, and after our interaction with the associate at the counter, it seemed very obvious that the company makes customer service a priority."

Rating: (5.0 out of 5)

Brandon - Cedar Park, TXApril 20, 2016

"I like the payment reminders!"

Rating: (4.6 out of 5)

Patricia - Austin, TXApril 5, 2016

"It was a perfect place for me to store my life for 4.5 years. Glad to have all my goodies around me again."

Rating: (5.0 out of 5)

Stacy - Austin, TXMarch 23, 2016

"Not Customer Focused"

Rating: (2.2 out of 5)

Steven - Austin, TXMarch 4, 2016

"I have been extremely pleased with Uncle Bob's. "

Rating: (5.0 out of 5)

Martha - Cedar Park, TXFebruary 25, 2016

"Uncle Bob's was an excellent experience.
- It had the best space/price value compared to others
- The online portal was simple so payment was easy.
- The email reminders when rent was due was helpful.
- The staff was helpful addressing my concerns with a desire to help.
- The temperature controlled unit buildings were very clean"

Rating: (4.8 out of 5)

Marc - Austin, TXFebruary 25, 2016

"Nothing else. You guys did a good job.
Thanks!"

Rating: (4.9 out of 5)

Don - Austin, TXFebruary 23, 2016

"I have had issues in the past with billing automation, particularly with coordinating payments for multiple units. These had to be resolved with in-person visits to the office.
Feature request: permit access to dumpsters on-site. Limit access on daily basis, as I don't need it all the time, but it would be useful especially at move-out."

Rating: (4.9 out of 5)

Kevin - Austin, TXJanuary 25, 2016

"The employees have always been very helpful and have a positive attitude. I've never had an issue since I've been renting my unit. Great job to all of your staff at the McNeil Road facility."

Rating: (5.0 out of 5)

Karen - Round Rock, TXDecember 24, 2015

"Calls go to Voicemail to often & office fails to return calls in a reasonable period of time. Therefore it seems customers & potential do not seem important. "

Rating: (2.6 out of 5)

Crystal - Austin, TXNovember 3, 2015

"The employees at the Parmer and McNeil location are absolutely amazing and very helpful! "

Rating: (5.0 out of 5)

Staci - Kyle, TXOctober 20, 2015

"Keep up the good work. Great customer service and it almost feels like family. I'm confident about the security of my stored items. I never use any other storage facility other than Uncle Bob's, "

Rating: (5.0 out of 5)

Thomas - San Antonio, TXSeptember 6, 2015

"Fast, friendly and very professional!"

Rating: (5.0 out of 5)

Larry - Houston, TXSeptember 3, 2015

"Best price and very clean"

Rating: (5.0 out of 5)

Christine - Pflugerville, TXAugust 27, 2015

"It was a friendly, smooth process which didn't take too long."

Rating: (5.0 out of 5)

Charles - Austin, TXJune 26, 2015

"This property is very well maintained and the lady in charge goes above and beyond with her customer service skills"

Rating: (5.0 out of 5)

Carina - Austin, TXMay 31, 2015

"The manager was very nice. I will be renting with you for the next 2 years."

Rating: (4.8 out of 5)

Anonymous - Round Rock, TXMay 26, 2015

"Able to accommodate a special situation I had. "

Rating: (5.0 out of 5)

David - Austin, TXApril 27, 2015

"Shirley is an amazing employee and a wonderful person. She is the reason I went back to uncle Bob's even though it is out of my way"

Rating: (5.0 out of 5)

Melba - Austin, TXApril 23, 2015

"Thank you for your service we appreciated . We will recommend uncle bob storage to all to our friends and family thank you"

Rating: (5.0 out of 5)

M. Sylvia - Austin, TXMarch 23, 2015

"The woman at the front desk was incredibly helpful and patient with me. She pushed her lunch break back to finish our deal!"

Rating: (5.0 out of 5)

Parker - Austin, TXMarch 3, 2015

"Keep Up the Great work!!"

Rating: (5.0 out of 5)

Eric - Austin, TXNovember 26, 2014

"very happy and cheerful place."

Rating: (4.8 out of 5)

Deborah - Austin, TXOctober 24, 2014

"I have been changed late fees on my unit for 3 of 7 months I have been in there due to issues with your billing system. The most recent issue was that my credit card expired and you did not notify me untill after the late fee applied. You could have sent me an email before the card expired and I would have updated it, but no."

Rating: (3.6 out of 5)

Kevin - Austin, TXOctober 6, 2014

"Overall this is a nice facility and the manager is extremely nice and helpful. However, the 5x5 space I am paying for actually measures 3'-4" wide by 4'-6" deep. Although is it big enough for my needs, advertising and leasing this as a 5 x 5 is very misleading."

Rating: (4.3 out of 5)

Neal - Leander, TXSeptember 13, 2014

"The manager at my location is the best...such a sweet lady!!!"

Rating: (4.8 out of 5)

Lonnie - Cedar Park, TXAugust 28, 2014

"a little pricey but a good unit"

Rating: (4.6 out of 5)

David - Racine, WIAugust 27, 2014

"I'm not happy about the price continuously going up. "

Rating: (3.7 out of 5)

Thomas - Austin, TXAugust 27, 2014

"The associates that helped me were great. Janice has been super helpful and remembers me when I call...she is great!"

Rating: (5.0 out of 5)

Perri - Austin, TXAugust 27, 2014

"the associates in Austin were incredibly knowledgable and nice
Richard & Shirley"

Rating: (5.0 out of 5)

Charlie - Austin, TXMay 29, 2014

"The office manager had to deal with multiple customers at the same time, one of which was not very nice. She kept her cool and was very apologetic for my wait and the system issues that occurred during my rental agreement process. I have rented a storage unit from this same store several times throughout the years and I'm always more than happy to do business with them. "

Rating: (4.9 out of 5)

Faith - Liberty Hill, TXMay 29, 2014

"Great crew. Exceptionally clean and maintained throughout. Everyone I encountered was professional and kind."

Rating: (5.0 out of 5)

Kathryn - Austin, TXApril 25, 2014

"The contract process seems a bit laborious, and the person working didn't seem to be able to multitask. I had to wait 25 minutes while he helped someone when I had a pretty simple request of cancelling one of my storage units."

Rating: (3.9 out of 5)

Kristin - Austin, TXApril 25, 2014

"So far, I'm completely satisfied, and am understanding with the slight "wait" I had. He was busy with another customer."

Rating: (5.0 out of 5)

Jennifer - Austin, TXMarch 26, 2014

"I believe JT OR JD helped me, he was awesome and everyone made my experience simple and easy during a tough time in my life. I will definitely recommend, and appreciate y'alls work!"

Rating: (5.0 out of 5)

Jeremy - Austin, TXMarch 7, 2014

"The gentleman who helped me was truly a nice guy..I like the fact I can get 24 hour access.although I don't understand the extra charge for this, the gate opens the same way during the day :) "

Rating: (5.0 out of 5)

Fred - Austin, TXMarch 2, 2014

"I feel safe having my stuff there in storage and I have recommened this to many people. "

Rating: (4.8 out of 5)

Debra - Austin, TXFebruary 26, 2014

"Being a customer for almost five years,it would mean alot if i were to recieve a months free storage just to say thanks for being a customer."

Rating: (4.2 out of 5)

Stan - Chicago, ILFebruary 26, 2014

"When we opened our storage room after several months there was some sort of fuzzy stuff on the floor. I assume it came in under the door."

Rating: (3.9 out of 5)

Marynelle - Austin, TXFebruary 26, 2014

"Well maintained location, friendly staff, great customer service!"

Rating: (5.0 out of 5)

Eddie - Austin, TXFebruary 23, 2014

"If I ever need storage space again, I will definitely be back!"

Rating: (5.0 out of 5)

Brett - Austin, TXJanuary 23, 2014

"Above & Beyond. Thanks Shirley."

Rating: (5.0 out of 5)

Andrey - Austin, TXJanuary 23, 2014

"Very impressed with cleanliness of the storage unit."

Rating: (5.0 out of 5)

Jay - Cedar Park, TXJanuary 23, 2014

"Everything was fine, thanks. "

Rating: (4.0 out of 5)

Shawn - Austin, TXJanuary 23, 2014

"Office staff always remember my name when I go in - amazing, esp. since I'm only in there once a month. Keep up the great work!"

Rating: (5.0 out of 5)

Leslie - Austin, TXNovember 15, 2013

"The units that open to deep drops should be discounted as they are very difficult to pack and unpack.
Shirley is a treasure. She is the main reason I booked with Uncle Bob's and took more than one unit."

Rating: (4.4 out of 5)

Nancy - Tehachapi, CAOctober 28, 2013

"Very nice staff, nice facility. Pleasant experience."

Rating: (5.0 out of 5)

Kenny - Cedar Park, TXOctober 23, 2013

"ya'll are just fabulous!"

Rating: (4.6 out of 5)

Camille - Austin, TXAugust 29, 2013

"everything as expected....thank you"

Rating: (4.5 out of 5)

Melik - Brownsville, TXJuly 27, 2013

Location Features

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Extended Access Hours

Even when our office is closed, you can access your space well before and after our office hours! You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Vehicle/Boat Parking

This facility offers month-to-month rental of parking for cars, trailers, and larger vehicles such as boats and RVs. Some spaces offer covering for protection from the elements - see specific space details for features. For a quick intro to vehicle storage, click here.

Boxes & Packing Supplies Sold Here

This Life Storage location carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.