FreeUSPS First Class shipping for orders over $100 | 2-5 business days

$5.00USPS First Class Shipping | 2-5 business days

$20.00USPS Express Mail | 1-3 business days

International Shipping:

FreeUSPS First Class International shipping on all orders over $300

$15.00USPS First Class Mail | 10+ business days

$40.00 - $60.00USPS Express Mail | 5-10 business days

Shipping Terms & Conditions:

We ship Monday through Friday. Your order will ship from our store within one business day from when the order is placed (excluding weekends and holidays). Please refer to the domestic shipping map below to estimate an arrival date.

We are not able to cancel or change your order if we do not receive your request before shipping confirmation. Email orders@thegirlandthewater.com

If your purchase contains an item on pre-order, the entire order will ship once the pre-ordered item is in stock.

Store credit may not be applied to shipping costs.

All domestic orders over $250 will require a signature upon delivery.

THE GIRL & THE WATER IS NOT RESPONSIBLE FOR THE LOSS OF PACKAGES THAT HAVE BEEN CONFIRMED AS DELIVERED BY THE USPS THROUGH TRACKING.

International shipments:

Please contact us by email if your country is not listed as a destination for delivery.

Please be aware that once a package leaves the US, it becomes the responsibility of the postal service in the country of destination. As the customer, if you feel that your LOCAL postal system is not reliable, please do not choose shipping that does not include tracking, as we will not be responsible for any package that is lost or stolen during the shipment process that does not have tracking. The customer assumes all responsibility for any loss, or damage of these items. For international shipments without tracking, please allow up to 45 days for delivery, however the average delivery time is between 6-21 days. Some foreign postal systems are faster than others, but we can not guarantee an arrival date. If you absolutely need your package by a certain date, please choose the option of Express Mail. It is the only shipping option that guarantees a specific delivery date.

By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time, so please allow for this when trying to estimate a delivery date. The Girl & The Water is not responsible for these additional costs. Orders will not be refunded for packages that are not accepted by recipient.

When finalizing your purchase, please be sure to select your preferred method of shipping. Finally, we cannot control the postal system. When a package without tracking is en route to a destination, we can not track it down and neither can the postal system. We ask that you are patient, because your package is on its way.

If you are shopping or making a purchase on our website, you agree to these terms and conditions.

We ship all orders within one business day. Please allow 24 hours for tracking status to update. For delivery time estimates, click here.

I'm unable to checkout, can I place my order by phone?

We do not take orders by phone at this time. Usually, checkout problems occur because of an address or zip code mismatch. Ensure the information you're entering matches what your credit provider has on file, or checkout using PayPal. If you are still unable to checkout, please email orders@thegirlandthewater.com and provide specific details about the issue.

I never received a checkout confirmation or shipping confirmation.

Either the checkout hasn't been completed successfully or your email address may have been entered incorrectly. Send us an email to orders@thegirlandthewater.com and we'll make sure you're in our system correctly and send you the checkout/shipping confirmation for your order.

I checked out multiple times by accident, will my credit card be charged for each instance?

Items are generally discounted directly on our Sale Page so we rarely use discount codes, but you can subscribe to our newsletter to hear about our future sales and promotions!

You sold out of my size/color/style, will you be getting any more in stock?

Most of our items are seasonal so we do not restock once it has sold out. Plus, we have to make room for new products! Subscribe to our newsletter to hear about new products when they arrive.

I entered my shipping address wrong, what can I do?

Please contact us immediately at orders@thegirlandthewater.com with the correct shipping address. If you have received a shipping confirmation (which is sent up to one business day after the checkout confirmation email) then your order has already been shipped. Please track your package by following the link in the shipping confirmation email to file a claim with USPS to attempt to have your package redirected to the correct address. If USPS is unable to redirect the package and the status appears as "undeliverable", we will ship it out to the correct address once it is returned to our warehouse.

My package hasn't arrived, and I'm outside the United States.

Each country has a different customs process and we are unable to give a specific delivery date. Please track your package by following the link in the shipping confirmation email. If the status shows that the package has arrived in your country, please contact your local post.

I just received my bikini, and it doesn't fit. How do I exchange it for a different size?

We recommend that you place a new order to be sure that we don't sell out of the item you're looking for. Next, ship back the item/s that didn't fit and note the new order number on the return packing slip so that we can give you a refund for the original order. Alternatively, you can ship back the incorrect size and note the item you would like to exchange it for on the return packing slip, but keep in mind that the correct size may sell out before we have processed the return. In either case, be sure that your exchange meets the requirements of our return/exchange policy.

I returned an item, where is my store credit?

Returns are processed within five business days. Once your return has been processed, you will receive an email with your store credit code.

I no longer want the item I ordered, can I get a refund?

If your order hasn't shipped yet, please contact us at orders@thegirlandthewater.com. Per our Return Policy, we only offer exchange or store credit once your order ships.

My swimsuit is defective, what do I do?

Although we only sell premium swimwear, this happens on occasion. If your swimwear is defective, please email orders@thegirlandthewater.com with a picture and details about the defect. Do not ship the item back to us unless it has been approved for return.

The Girl & The Water reserves the right to refuse the package and/or return to sender should the merchandise not meet these requirements. Please contact customer service if you have any questions.

Return/Exchange Options

- Exchange- Store Credit

**WE DO NOT OFFER REFUNDS.

All Returns & Exchanges must meet the following requirements

Merchandise must be unworn, unwashed, undamaged and unused.

Merchandise must be free of make-up, deodorant, or any other stains.

Merchandise must have all original tags and accessories attached.

The protective hygienic slip must not be removed from swimwear.

The package must be postmarked within fourteen (14) days of delivery.

Please Note

Shipping and handling charges are non-refundable.

We do not reimburse your shipping charges for returns/exchanges.

Store credit may not be used for return shipping charges.

In-person returns to our online fulfillment center will not be accepted.

Returns/exchanges are processed within 5 business days.

You will be notified via email once your return/exchange has processed.

If the item requested for exchange is unavailable, a store credit will be issued.

Return/Exchange Process

Step 1

Read Return & Exchange Policy (above) in its entirety to be sure your merchandise is returnable.

Step 2

Safely package and ship the merchandise within fourteen (14) days of receiving your shipment to:

The Girl & The Water613 4th St. STE 203ASanta Rosa, CA 95404

Please include the packing slip and note which return option you would like.

We strongly recommend that you obtain tracking or delivery confirmation for your package. The Girl & The Water is not responsible for lost or misdirected returns and exchanges.

Step 3

Once the return/exchange safely arrives at The Girl & The Water, we will inspect the item(s) condition. (Note - Any merchandise that does not meet the requirements of our Return Policy will not be accepted. See Return & Exchange Policy.) Please allow 3-5 business days for your return/exchange to be processed.

Authenticity & Warranty

The Girl & The Water only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. If within the first thirty days, such a problem has been identified with your merchandise please contact us at orders@thegirlandthewater.com with a picture and description of the defect. Damaged Items should be reported to customer service immediately (before returning package) to ensure your refund or exchange is properly processed.