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Microsoft Teams Tip #11: Chat Audio Call Control

Microsoft Teams can do audio calling and the latest version has brought some call controls like Hold and Transfer. We’ll take a quick look at how this new functionality works.

When you are in a Chat (one to one call) you have an audio call button. (in Team chats there is a video call button instead)

Another difference in Chat is that you have the call control functionality like hold and transfer.

You can put the call on hold. I don’t see a way to select what music on hold the remote party hears.

You can also transfer a call.

Next you search a contact and click Transfer.

One thing I noticed is that the call is place on hold as soon as you get into the “Transfer the call” window. So if you cancel a transfer you will need to pick the call of hold to talk to the user.

When the current call doesn’t have the focus (lets say you want to respond or check something in a Team) it is “minimized” into the upper right corner of the Microsoft Teams window. You can still talk on the call or control it (like put it on hold).

What happens if you try to start a second audio call? Interestingly Microsoft Teams will “remove you from the existing one”. <Grin>, like that soft way of saying it. So it sounds like one call at a time, for now at least.

While you are on a call you can change the audio devices.

After the call you get a survey of the call quality.

It’s interesting to see more call control coming into Microsoft Teams and make the overlap between Skype for Business and Teams grow.

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About Me

Matthew M. Landis has various industry certifications: Microsoft Certified Systems Engineer, Microsoft Certified Database Administrator, Microsoft Office Certified Expert, Microsoft Certified Dynamics, Network+ and A+.
In 1995 Matt started Landis Computer which has been providing IT services to small businesses for 14 years and is now a 11 person Microsoft Gold Certified Partner. Matt has over 14 years of field experience implementing Windows Server, Microsoft & Dynamics ERP solutions in small business environments.
Matt is very active in the Windows based IP PBX community: He was a 3CX Valued Professional from 2008-2010 and has co-authored a book on Windows communication software "3CX IP PBX Tutorial". He is pbxnsip Certified, he has contributed thousands of posts to the 3CX community forum and he writes the monthly Windows PBX Report e-newsletter for VARS and administrators. His company, Landis Computer, was the first company in the USA to be designated a 3CX Premium Partner.
When not working and when a chance affords Matt likes to travel internationally with his wife Rosalyn and is very involved in his church.