Virtual Assistants in the U.S. 2019

Statista Consumer Survey - Survey Data Table

For the survey "Virtual Assistants 2019" Statista asked 1,026 U.S. consumers about smart speakers and virtual assistants. It covers brand awareness and usage of virtual assistants like Alexa and Google Assistant as well as ownership of smart speakers like Amazon Echo, Google Home or Apple HomePod and gives detailed insights on consumers' attitudes towards the voice of their virtual assistant as well as use scenarios of and satisfaction with the different functions of virtual assistants.

The survey data table contains the complete tables for the survey including various column headings.

DescriptionContent

Topics of the survey

Familiarity & Ownership

Voice

Usage & Satisfaction

Future

Demographics

Design of the survey

Method: Online Survey

Survey name: Virtual Assistants 2019

Region: USA

Number of respondents: 1,026

Age of respondents: 18-64 years old

Type of respondents: US residential online population

Survey time period: 21st to 24th of January 2019

Column headings

Gender

Age

Owner of a smart speaker

Income

Education

Familiarity & Ownership

Which of these virtual assistants do you know?

Do you own a smart speaker, like Amazon Echo, Google Home or Apple HomePod?

How many smart speakers do you own?

Which smart speakers do you own?

Voice

Which of these characteristics apply to the voice of Alexa?

And how satisfied are you generally with the voice of Alexa?

Which of these characteristics apply to the voice of Bixby?

And how satisfied are you generally with the voice of Bixby?

Which of these characteristics apply to the voice of Cortana?

And how satisfied are you generally with the voice of Cortana?

Which of these characteristics apply to the voice of Google Assistant?

And how satisfied are you generally with the voice of Google Assistant?

Which of these characteristics apply to the voice of Siri?

And how satisfied are you generally with the voice of Siri?

If you had the choice: Would you prefer a female or a male voice as your virtual assistant?

How important is it to you to be able to choose between a male and a female voice for your virtual assistant?

Usage & Satisfaction

Did you use Alexa in the past for any of these functions?

How satisfied are you with the functions of Alexa you have used? / by each of the listed functions

And how satisfied are you generally with the range of functions of Alexa?

Which of these functions of Alexa do you use on a regular basis?

Did you use Bixby in the past for any of these functions?

How satisfied are you with the functions of Bixby you have used? / by each of the listed functions

And how satisfied are you generally with the range of functions of Bixby?

Which of these functions of Bixby do you use on a regular basis?

Did you use Cortana in the past for any of these functions?

How satisfied are you with the functions of Cortana you have used? / by each of the listed functions

And how satisfied are you generally with the range of functions of Cortana?

Which of these functions of Cortana do you use on a regular basis?

Did you use Google Assistant in the past for any of these functions?

How satisfied are you with the functions of Google Assistant you have used? / by each of the listed functions

And how satisfied are you generally with the range of functions of Google Assistant?

Which of these functions of Google Assistant do you use on a regular basis?

Did you use Siri in the past for any of these functions?

How satisfied are you with the functions of Siri you have used? / by each of the listed functions

And how satisfied are you generally with the range of functions of Siri?

Which of these functions of Siri do you use on a regular basis?

You said that you operate devices within the house with your virtual assistant. Please select the devices.

Future

Can you imagine using a virtual assistant for any of these funtions for which you didn't use it in the past?

Where would you like to use a virtual assistant as a digital shop assistant?

There are ideas to combine virtual assistants with augmented reality (AR) or virtual reality (VR). AR is an enhanced version of reality by an overlayed digtial image, while VR is an completly artificial environment generated by a computer. Would you like to use a virtual assistant in any of these scenarios?

In your opinion, what are benefits of the increasing popularity of virtual assistants?

In your opinion, what are dangers of the increasing popularity of virtual assistants?

Demographics

What is your gender?

How old are you?

What is your primary language?

Which race/ethnicity best describes you?

Are you of Hispanic, Latino or Spanish origin?

What is the highest level of education you have completed?

What is your marital status?

Which of the following categories best describes your current employment status?

How many people – including yourself and all children – permanently live in your household?

How many children and teenagers below 14 years of age permanently live in your household, no matter if they are your natural children or not?

How big is the town you live in?

In what type of community do you live?

Where do you currently live?

How much total combined money do all members of your household earn annually?

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