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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Zonealarm V8 - PC unusable

Apologies if I am not using the forum correctly as this is the first time I have ever used one.

I have been running ZoneAlarm V7 for some time now with no problems but after upgrading to V8 the pc became unusable. The pc took 20min+ to boot up and as for trying to run any program... well a ZX81 was quicker.
I had installed Microsoft Service Pack 3 at the same time and thought that might have been the problem so I uninstalled it but the problem still persisted. I then uninstalled/re-installed V8 but no change, I uninstalled again I tried for a clean install rather than an upgrade but I was not given the option to do so again. I have had to revert back to V7, any advice please (I have found it very difficult to report the problem to Zonelabs online)

Re: Zonealarm V8 - PC unusable

Hi!please manual remove ZA as detailed below than reinstall.First remove ZA from add/remove programs then:01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:

Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.

*Important Advisory: Deleting registry entries incorrectly may cause
serious problems to your operating system, which may necessitate the
need to reinstall it. Please make sure you are able to perform these
deletions correctly before you decide to edit the entries. If you are not
sure, you should seek help from someone who is familiar with editing the
registry.

For information about how to edit the registry in Windows, from your
desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
Topics. Under the Contents tab, click Change Keys and Values (this may
be found under the How to... section).

Also, you should always make a backup of the registry before editing it.
You can find this in the same section of the Help files.

Re: Zonealarm V8 - PC unusable

I tried following your regedit instructions (see my previous posts re: ZASS 8 problems) but when I try to delete the ZA registry entries I get an error message. Is ZA protected somehow? How do I delete those entries when regedit won't allow it?

Re: Zonealarm V8 - PC unusable

Hi! you are probably not doing it in SAFE MODE?Be careful, if you do not know how to edit the registry you may corrupt your windows installation.Leave the registry alone, you can skip it. It may not be needed.Cheers,Fax

Re: Zonealarm V8 - PC unusable

I followed the procedure to remove all of ZoneAlarm so as to do a 'clean' install but it still did an upgrade install (I don't believe I missed anything) but for whatever reason ZoneAlarm V8 (and pc) seem to be running fine now.
Thanks anyway.
Andy.

Re: Zonealarm V8 - PC unusable

Are you saying that when you shut down your computer now you don't notice the computer taking any longer to shutdown than before installing the new Version 8?

Most folks are saying, myself included, that after installing the new Version 8.0.20.000 it is causing their PC shutdown to take much longer.

Thanks and regards,

2harts4ever
<hr></blockquote>
I never noticed the slow shutdown before as I usually shutdown and walk away, but after having to do a few restarts for another issue I found that it was taking absolutely ages and I ended up holding in the power button for 10secs to shut it down. I have now switched back to V7 until I hear that V8 is sorted out.