My mom has a habit of trying to surprise me with good news by leaving voicemails that sound anything but.
“Lauren, call me when you get this” is a personal favorite. She left that voicemail a few years ago, her tone foreboding. Now, if I were a TV daughter, I would have been Full House’s D.J. Tanner—damn near perfect (minus the time she accidentally fell asleep on her boyfriend’s shoulder)—yet I...

“Practice does not make perfect. Only perfect practice makes perfect.” –Vince LombardiWhat a true statement! And coming from such an accomplished and successful individual. When it comes to taking on the best practices in the real estate and property management business, how exactly do you define the best? Yes, you have the Institute of Real Estate Management guide to refer to which is updated...

My best friend, Bridget, ran the ING New York City Marathon last month. That’s 26.2 miles—which, if I’m being honest, sounds like a long way to drive, let alone run. My body isn’t built for such things.
But just because my legs aren’t capable of running for an unnaturally long period of time doesn’t mean I’m not capable of cheering on others for four hours. Especially when one of those people is...

One of the questions commonly asked throughout our surveys is “The speed to which your maintenance work was handled.” So what exactly constitutes a fast response time? There is usually a disparity between what the office considers a fast turnaround and what a resident is comfortable with. Believe it or not, the clock starts ticking for a resident the moment that service request is placed. Whether...