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This is my first time buying from you. What kind of assurance can you provide me?

SilverShake Group is an international based jewelry manufacturer and a 12-year eBay veteran. With over 280,000 combined positive feedbacks over 6 eBay accounts, we have successfully conducted over 520,000 sales transactions and sold over 4,600,000 pieces of genuine sterling silver & gold jewelry to date.

If I’m not satisfied, can I get my money back?
Of course! We have a 30-day no-questions-asked return policy. So if for any reason you are unhappy with any item you purchase from us, you may return it for a full refund of the goods. Please contact our Customer Support for any assistance. All returns must obtain a return authorization number (RAN). This is to speed the refund process and to assure the accuracy. Please refer to our instruction in the shipment.

Are all the items you sell brand new? www.SilverShake.com Group only sells brand new items. Under no circumstances do we sell used jewelry.

Your prices are much cheaper than retailers. Are all your products real?
We have sold over 4.6 million pieces of silver jewelry since 2001. Every piece we sell is 100% authentic, in terms of the purity of sterling silver (92.5% silver and 7.5% alloy).

Our gold jewelry pieces are hallmarked and guaranteed by the British Assay Offices appointed by British Government in accordance with the Hallmarking Act of 1973, with the stamp of at least 375 or 750 (at least 9K or 18K gold purity, respectively), even if in most of the cases our gold pieces purity exceed this standard, as being manufactured according with the FTC standardized US Gold Standard of 10K and 18K. We stand behind every statement we advertise on our listings. If we say that the stones are genuine or real, we guarantee it to its life time or we will take the fullest responsibility if otherwise.

As we are a manufacturer, the prices and quality you are purchasing are as close to entry point prices as can be. We sell to retailers so you can be rest assured that you are getting the best deals possible. Give us a try and feel free to compare our quality and prices to other predominant eBay sellers.

Retailers & Wholesalers: Please contact us directly for bulk quantity at Wholesale@SilverShake.com. We can also customize exclusive designs for you. Please see details in "Do you offer Wholesale?".

Wholesale: Do you offer Wholesale?Yes, minimum quantity to qualify for wholesale is 30-50 pieces per design. It can be more on very small items. For your own design, there is a cost of mold, which ranges from $50-$200. One sample will be sent for approval before manufacturing. If the quantity is over our set amount, cost of the mold can be waived. Your designs will be exclusively yours. Please contact us at Wholesale@SilverShake.com.

Wholesale: Can the quantity be less than 30 pieces?Unfortunately, it is not cost efficient to manufacture anything under 30 pieces. If you need less quantity, please contact CustomerSupport@SilverShake.com for possible bulk discount from our eBay listing.

Which countries do you ship to? We ship Worldwide. Please click here to review countries we do not ship to.

What are color-enhanced gems? Color enhanced Gems are gems that have been artificially treated to achieve better color and clarity.

Does the Shipping & Handling fee include insurance?
Yes.

Can I combine multiple items into 1 shipment? Yes, we offer a 7-day combining period with no additional charges and no quantity limit.

Can I combine items among your different account? We are so sorry to say that at this time, we are still unable to offer this.

Once you receive my payment, how long will you take to ship? Once we receive your payment we will ship your order within 24 hours.

Can you do expedited delivery? Yes! We offer USPS priority mail for U.S. destinations. For non U.S. destinations, please contact us for expedited rate before payment.

How long will it take to receive my item? Please take in to consideration that we manufacture and ship from South East Asia (Thailand). We consolidate bulk shipments to our U.S office in Fort Worth TX (3-5days) and from there, depending on your shipping preference it may take between 3 to 10 days for your order to reach you. See all details under "Shipping, Handling and Insurance Fees" Section above.

Do you ship to an Unconfirmed Address? Under no circumstances, we will ship to unconfirmed addresses.

What method of payments do you accept? We accept major credit cards, such as Visa, Master, AMEX, Discover through PayPal under PayPal@SilverShake.com and our secured payment gateway.

How do I check if my payment via PayPal has gone through? You can check your PayPal account whether the payment transaction has gone through Also, we will send you a payment notification when we receive your payment.

What is the checkout procedure and why is it important? You should expect an invoice checkout from eBay for sending the payment. If you want to combine items within 7 days, please make sure that all items are paid for in one payment. Our checkout system will automatically revise your invoice within 20 minutes. If you do not find your invoice, please contact us immediately.

Why do I have to pay for Texas sales tax when the items are being shipped from Thailand? We understand this concern. Most customers are not aware that they are buying from a Texas Corporation, SilverShake Corporation. Our inventory is kept in Thailand and United Kingdom and is shipped from there.

Taxes: MUST READ
U.S Customers: We take full responsibility for U.S. import tax & duties. Non-US destinations, import tax or duties in your country may apply. Please contact your local tax office for information.