I hated going to this clinic [UNC Fertility] because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey....In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other

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Age

—

Treated

2015 - 2016

Success with this Doc

No

Race

European

Income

—

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, Donor Sperm

Diagnosis

—

0

Describe your experience with UNC Fertility.

The difference between the ultrasounds I had here versus at my new gynecologist's office were night and day. The doctors at UNC missed the mature dermoid and often had trouble finding my left ovary which meant the ultrasounds were often very uncomfortable. The nurse at the new office found everything easily and walked me through the whole process. The procedure was not at all uncomfortable and she explained what she found and answered all of my questions. Huge difference.
I hated going to this clinic because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey.

During treatment, did you feel like you were treated like a number or a human?

I feel like the doctor went in with an expectation of failure due to my age. I had to ask for every test I received. Nothing was ever explained to me. I received no guidance.

Describe your experience with your nurse.

My nurse was fantastic. She had a wonderful bedside manner and was very caring.

What specific things went wrong at this clinic?

Failed to call with results

Failed to order appropriate test

Provided conflicting information

Failed to convey critical information

How was your experience with Anne Steiner?

In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other office also found fibroids that were missed or that I was never told about. Luckily, the fibroids are small and not in an area that affects fertility. I still feel like I should have been told about them...if they even found them in the first place.
The other issue is that I am over 40 and Dr. Steiner went into my care with an expectation of failure despite the fact that my AMH number is good for my age. I had to request this test myself, by the way. I now have guidance from a gynecologist who found that although my thyroid is within normal range it could be better for fertility. This was never even discussed at UNC. News flash: more and more women are having babies in their 40s. Although more difficult, it is not impossible.

What one piece of advice would you give a prospective patient of Anne Steiner?

Find another doctor.

Describe the protocols Anne Steiner used in your cycles and their degree of success.

I was put on Clomid to increase my chances due to my age. I took an Ovidrel trigger two cycles. I ovulate regularly but an OPK missed it one month so it was decided this was a good way to go. I had 3 IUIs.

Describe the costs associated with your care under Anne Steiner.

My insurance covered 3 IUIs, but the clinic hits you with additional costs that are not covered. Examples of some of these costs is a $100 administrative fee and a sperm thawing fee. I was not told about either of these beforehand which I don't feel is too much to ask. Just let me know about all the out-of-pocket costs upfront. I do feel the administrative fee is just a way for them to get around the contracted insurance rate, however.

0

Doctor

Anne Steiner

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

0

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

34 - 35

Treated

2015 - 2016

Success with this Doc

?

Treatment

3 IUI

Diagnosis

Diminished Ovarian Reserve, Other, Unexplained

10

They [UNC Fertility] just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier...Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.

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Age

34 - 35

Treated

2015 - 2016

Success with this Doc

?

Race

European

Income

—

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

3 IUI

Diagnosis

Diminished Ovarian Reserve, Other, Unexplained

10

Describe your experience with UNC Fertility.

They just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier. Before the online system I was less than impressed with how they reported testing results but since it is much better. They are kind and compassionate and will work with you on scheduling. As is necessary in the fertility business they are open 7 days a week so you can schedule treatment for Saturday or Sunday if you need to. It is a small clinic and they do have lots of students (fellows) that come there to observe and learn.

During treatment, did you feel like you were treated like a number or a human?

Dr. Fritz has been compassionate, empathetic, open to my feedback and ideas, listened to the concerns of myself and my husband, and is not afraid to touch me when he is talking to me. During pre-op for my polypectomy he came to see me and listened to my questions and talked to me instead of at me. He also checked on me on the night of the same day I had surgery.

Describe your experience with the nursing staff.

I think the nursing staff at his office is wonderful. They will respond to emails in a timely manner and are very good with communication.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Marc Fritz?

Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.

What one piece of advice would you give a prospective patient of Marc Fritz?

Be as open and honest as you possibly can. If you hold things back or don't tell him everything he can't provide you with the best quality service.

Describe the protocols Marc Fritz used in your cycles and their degree of success.

We have done three cycles of IUI with a dosage of 100mg of Clomid with each one and then a follicle scan to determine when I would ovulate and the best time to do the IUI. We have not gotten pregnant with any of these cycles.

Describe the costs associated with your care under Marc Fritz.

My insurance paid for all 3 of our IUI cycles AFTER I hit my deductible amount of $2,000. I think I paid a little over 300.00 for the first cycle and then my deductible kicked in. The rest I'm not sure about.

10

Doctor

Marc Fritz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

32

Treated

2016

Success with this Doc

Yes

Treatment

3 Fertility Medications

Diagnosis

Unexplained

10

I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival.

During treatment, did you feel like you were treated like a number or a human?

Dr. Anne Steiner is pretty brilliant. I had done lots of research prior to my appointment with her as we had been trying for over a year by that point in time. She was very patient with me even though some of my research wasn't really mainstream medicine. I could tell her mind was working to diagnose what could be happening. Regardless, she laid out our options very clearly and gave us her honest opinion on our chances. It enabled us to make a concise choice very quickly on how we wanted to proceed with possible treatments.

Describe your experience with the nursing staff.

Very caring! The main nurse who responded to me via the patient portal worked around holiday schedules with me and provided me with progesterone samples enough to last me through the holiday closing hours.

How was your experience with Anne Steiner?

I think Anne Steiner is a strong doctor. I feel I have a good gauge of this since both of my parents are in medicine and had experienced infertility. So we always aligned her suggestions and treatment options against their knowledge-base and experiences. She's pragmatic but very compassionate at the same time. She wants to move towards solutions that will get couples out of the "wondering" stage and towards a desired result. She had us all set up for an IUI, but due to delayed ovulation, decided to post-pone the treatment a month. This was a very big blow after 14 months of waiting, but it paid off! Timed intercourse with a trigger shot was all we needed to conceive! I'm now 8 months pregnant with a healthy boy!

What one piece of advice would you give a prospective patient of Anne Steiner?

Go see her, especially if you're at all like I was--consumed with finding a cause and a cure and highly emotional. I think she's a good fit for us. It also just feels better to put yourself in such experienced hands. I had visited one Dr prior to Anne Steiner who performed a routine procedure on me to make sure my Fallopian tubes were not blocked. By the end of the treatment, he said this was not the cause of my infertility and what did I want to do next? As if I were the expert on next steps? He did not have the bedside manner Dr. Steiner did nor provided an expert opinion so that I had the power to make a great choice. My experience with that office was not great from start to finish and I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival. This was huge. Nothing makes you feel worse about infertility than feeling as though you're somehow responsible for costing your family loads of money for treatment. UNC was sensitive to that and my previous experience with CC was not.

Describe the protocols Anne Steiner used in your cycles and their degree of success.

At the point at which I saw Dr. Steiner, we had been a year infertile already. My OB had already run some basic tests on me with thyroid, progesterone levels, etc. to verify everything was working as it should. She even ran me on a few cycles of Clomid and Fermara. So by the time I saw Dr. Steiner, I was pretty frustrated that nothing had worked thus far. Dr. Steiner suggested a procedural plan since we had exhausted the normal avenues and their correlated percentages of success. I felt as though she was more determined to see if the Fermara would work better for me at a higher dosage (something my OB hadn't suggested was an option). So she let us choose what path we wanted to take. We decided we'd start with fermara + IUI which clocked us in at 3x more likely to succeed than if we remained on the fermara alone. The next step was injections + IUI, however, that only got us to 9x likely to succeed, and the next step after that had a 15% success rate. So we decided to start with the 3x, then progress to the 15x for maximum results. We technically never even got to the first stage as the trigger shot + timed intercourse was all we needed to conceive. From this experience, I took away some knowledge that it's possible the cause might've been a hormonal result from the hormones I was already taking as well as poorly timed intercourse. I'm hoping this doesn't happen again with our next attempt, however, now I feel well-informed if it were to happen and how to work better with my body.

Describe the costs associated with your care under Anne Steiner.

$600 +

10

Doctor

Anne Steiner

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

30 - 31

Treated

2014 - 2015

Success with this Doc

?

Treatment

1 IUI, IVF, 1 Egg Freezing

Diagnosis

Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids

9

Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions...

+ Read more

Age

30 - 31

Treated

2014 - 2015

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

Operations

Order & Number of Docs Seen

1 Doc Seen

Treatment

1 IUI, IVF, 1 Egg Freezing

Diagnosis

Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids

9

During treatment, did you feel like you were treated like a number or a human?

I felt cared for and KNOWN at this facility. Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions and both have responded out of hours to my inquries. Dr Young has answered my MANY questions (lists and lists!) and spent a lot of time to tell me what details I need to know to feel comfortable. Dr. Young is honest but understands the need for humanity even in giving bad news.

Describe your experience with your nurse.

Wendy is warm, compassionate, and wonderfully communicative. I often have lists and lists of questions and she patiently answers each one. I never feel like she is rushing to be done with me or that I am just another patient to her. I often wonder where she keeps her back storage of compassion because she surely cannot treat all her patients this kindly but she does. She is knowledgable and quick and she knows the Doctors that she works with well.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

How was your experience with Steven Young?

Dr. Young has been great to work with. He sees a lot of patients, but I never felt like a "number" when speaking with him. I occasionally have to remind him of my specific scenario, but its more just jogging his memory - he immideately picks up where we left off in our conversations and is clear and honest in our discussions. He has given us options for our procedures and is always patient to explain those options, the risks, and the benefits to us. He has a nice sense of humor (IMO, I make lots of jokes when I'm uncomfortable) and when things are going well he is beautifully optimistic and encouraging.

What one piece of advice would you give a prospective patient of Steven Young?

You're in the hands of a doctor and a professor, relax and let him guide you.

Describe your experience with your monitoring appointments.

Monitoring appointments were usually scheduled in a window from 7:30 am until 9 am. The earlier your appointment the more likely you are to get in and out quickly without any delay. You check in and sit in the waiting area like a normal appointment (but you know most of the women waiting around you are there for the same reason).

10

Doctor

Steven Young

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

29

Treated

2015

Success with this Doc

Yes

Treatment

3 Fertility Medications

Diagnosis

Anovulation, PCOS

10

I LOVED the nursing staff [at UNC]. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic...The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN...

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Age

29

Treated

2015

Success with this Doc

Yes

Race

European

Income

$200K - $499K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 Fertility Medications

Diagnosis

Anovulation, PCOS

10

During treatment, did you feel like you were treated like a number or a human?

Dr. Fritz was very sweet about asking us about our life and sharing information on his own. He has also since followed up after we moved to help connect us with other doctors if need be, and was always very responsive to our needs and concerns.

Describe your experience with the nursing staff.

I LOVED the nursing staff. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic.

How was your experience with Marc Fritz?

Dr. Fritz was incredibly knowledgable and helpful in determining why it was taking us so long to get pregnant. We never felt rushed with him, and he always provided very detailed explanations of what was going on and why.

What one piece of advice would you give a prospective patient of Marc Fritz?

Go see him!

Describe the protocols Marc Fritz used in your cycles and their degree of success.

I presented some symptoms of having PCOS, including increased hormonal acne once I stopped taking birth control, but did not have many of the most symptoms (I'm tall and very thin). He identified this immediately, and tracked my ovulation to find that I was not, in fact, ovulating. We tried letrozole, two different doses, to induce ovulation, but they did nothing. We then went to climbed, which resulted in two back to back cycles of ovulation. On the second, I went in and they saw two very mature eggs on my ultrasound, and so gave me a shot that caused the eggs to release. 2 weeks later, I had a positive pregnancy test, and 7 weeks ago I gave birth to a perfect baby boy. The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN.

Describe the costs associated with your care under Marc Fritz.

We have great insurance, and they covered it all.

10

Doctor

Marc Fritz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

8

Age

37

Treated

2016

Success with this Doc

No

Treatment

4 IVF, 4 Embryo Freezing

Diagnosis

Diminished Ovarian Reserve, Other

8

[UNC] Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time...Amazing. The nursing team makes all the difference in cycle management....Dr. Fritz is clearly a leading expert in his field, is willing to take risks and adapt treatment as necessary for patients,

+ Read more

Age

37

Treated

2016

Success with this Doc

No

Race

European

Income

$500K

Occupation

Professor

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

4 IVF, 4 Embryo Freezing

Diagnosis

Diminished Ovarian Reserve, Other

8

Describe your experience with UNC Fertility.

Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time

Describe your experience with your nurse.

Amazing. The nursing team makes all the difference in cycle management.

How was your experience with Marc Fritz?

Dr. Fritz is clearly a leading expert in his field, is willing to take risks and adapt treatment as necessary for patients, and clearly cares about success. He is good at explaining concepts and procedures. He is not always the best listener, which can be critical in adapting unsuccessful strategies early (since management is pretty decentralized), or in making patients feel confident about course of action.

What one piece of advice would you give a prospective patient of Marc Fritz?

Be proactive about your own case management.

Describe the protocols Marc Fritz used in your cycles and their degree of success.

In my 3rd - 5th IVF cycles Dr. Fritz put me on his "eye of newt" protocol (estrace flare + HGH), which involved 375 Gonal + 75 Menapur + Lupron + estrace and 20 units of Human growth hormone (HGH). I had very unresponsive ovaries. My memory is that critical factors in these cycles tended to be management at the beginning of the cycle; whether we could successfully suppress follicle growth to get them to grow together, which apparently is a problem with severe DOR. Original intent in treatment was to save freezable embryos before trying to conceive; by the 5th cycle with 0 freezable embryos my goal was simply to have a baby. For each cycle we transferred available embryos at day 3 because there were so few. In the 5th cycle one of the three embryos resulted in a life birth. (whew!)

7

Doctor

Marc Fritz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Clinic Atmosphere

Educational Resources

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9

Age

33

Treated

2016

Success with this Doc

No

Treatment

4 IUI, 2 IVF

Diagnosis

PCOS, Poor Egg Quality

9

Kim [nurse at UNF Fertility] rocked. We could call, Email, message her through their patient portal. She made herself extremely accessible and even helped us find cheaper prescriptions when ordering our medications. I can’t say enough positive things about her. Super caring, empathetic and compassionate. She clearly loves what she does and is really good at it...Strengths: facility is great. Business staff are fairly knowledgeable. Weaknesses: it can be challenging to get in touch with their financial folks. Not impossible but they might be harder than the IVF nurse coordinator.

+ Read more

Age

33

Treated

2016

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

4 IUI, 2 IVF

Diagnosis

PCOS, Poor Egg Quality

9

Describe your experience with UNC Fertility.

Strengths: facility is great. Business staff are fairly knowledgeable.
Weaknesses: it can be challenging to get in touch with their financial folks. Not impossible but they might be harder than the IVF nurse coordinator.

During treatment, did you feel like you were treated like a number or a human?

We met with Dr M multiple times and she always showed care of us. We never felt like she disregarded our worry or anxiety.

Describe your experience with your nurse.

Kim rocked. We could call, Email, message her through their patient portal. She made herself extremely accessible and even helped us find cheaper prescriptions when ordering our medications. I can’t say enough positive things about her. Super caring, empathetic and compassionate. She clearly loves what she does and is really good at it.

How was your experience with Jennifer Mersereau?

I appreciate Dr M’s frank take on options with fertility. It was nice that she didn’t send us down a rabbit hole with “other” stuff to try (supplements, wives tales, natural remedies). She sticks to protocol using studies and her own experience to draw from. For me that was freeing because I would beat myself up on natural fertility enhancers or habits that worked for other women but not me.

What one piece of advice would you give a prospective patient of Jennifer Mersereau?

Don’t expect her to throw the kitchen sink at your treatment. She feels very calculated and thoughtful in her approach. And she doesn’t want to make her patients do a bunch of unnecessary stuff.

Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.

One of the things we looked at was doing a natural cycle for transfer. I so much appreciate that we continued to look for options to build on what my body can do on it’s own even if my eggs were not great quality.

Describe the costs associated with your care under Jennifer Mersereau.

It was mostly one amount and everything was covered. The only separate things were medications, refrigeration costs, and anesthesia.

8

Doctor

Jennifer Mersereau

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

7

Age

31

Treated

2016

Success with this Doc

No

Treatment

3 IUI

Diagnosis

Unexplained

7

[UNC Fertility is] Very welcoming, clean, professional. I like that it was on the 3rd floor which allowed privacy. There is some miscommunication with the financial department and I would be vigilant with your information and payments. Twice we received a bill in the mail after we had already paid in full for the "all inclusive" procedure. They corrected this after we showed them the paid balance.

+ Read more

Age

31

Treated

2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Doctor

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI

Diagnosis

Unexplained

7

Describe your experience with UNC Fertility.

Very welcoming, clean, professional. I like that it was on the 3rd floor which allowed privacy. There is some miscommunication with the financial department and I would be vigilant with your information and payments. Twice we received a bill in the mail after we had already paid in full for the "all inclusive" procedure. They corrected this after we showed them the paid balance.

During treatment, did you feel like you were treated like a number or a human?

Dr. Jennifer Mersereau's team was helpful and caring. They listened and asked questions to make sure they understood the care and treatment we were hoping for.

Describe your experience with your nurse.

The staff was cordial and professional, however there was some mix up on when to take the Ovidrel injection. The doc told us 36hrs prior to IUI but when my wife called to confirm the nurse gave us a different time. We said 36hrs to the nurse and she said 48hrs. This caused quite a bit of stress on my wifes behalf which is what we wanted to avoid prior to another IUI. We ultimately did get in contact with the doctor through another nurse and injected appropriately.

What specific things went wrong at this clinic?

Provided conflicting information

Failed to convey critical information

How was your experience with Jennifer Mersereau?

My wife and I worked predominantly with Dr. Jennifer Mersereau's team. They were caring and sincere, however, we did feel that they weren't willing to explore options such as double IUI in a cycle or InvoCell. Her team responded fairly quickly to messages. We worked with Dr. Jennifer Mersereau once for an US and she was very quick in and out of the room. At times we felt like we were asking questions to try and keep her in the room to explain further.

What one piece of advice would you give a prospective patient of Jennifer Mersereau?

Come in with your questions on paper and be prepared. Be sure to give your entire story in a succinct manner including what meds you've taken, menstrual cycle regularities, family/social history, and other pertinent information. This will allow you to maximize your visit.

Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.

Tried multiple cycles of moderate and then high dose clomid by itself for approximately 3 cycles. Once we found out my wife wasn't producing the expected number of follicles, we switch to Femara for 3+ cycles. This showed some improvements but we never fully were sure if we had 2 follicles. It showed at least one on US but they suspected the second to be large enough to mature. After approx 6 months of orals, we attempted IUI with femara twice, once with a trigger shot. The 3rd IUI we used femara with a trigger shot (ovidrel) before IUI then pregnyl afterwards followed by vaginal suppositories of progesterone. Unfortunately all with no success.

Describe the costs associated with your care under Jennifer Mersereau.

There were questionable charges after we had paid for procedures in full. I would encourage you to keep a folder and follow closely. The appointments were different charges each time and our insurance didn't really cover much.

7

Doctor

Jennifer Mersereau

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

2

Age

33

Treated

2014

Success with this Doc

No

Treatment

1 Fertility Medications

Diagnosis

Uterine Fibroids, Unexplained

2

Beautiful office [at UNC] with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point...Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct...

+ Read more

Age

33

Treated

2014

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

1st of 3 Docs

Treatment

1 Fertility Medications

Diagnosis

Uterine Fibroids, Unexplained

2

Describe your experience with UNC Fertility.

Beautiful office with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point.

During treatment, did you feel like you were treated like a number or a human?

He repeatedly asked the same questions, to which I had the same answers. Tests were done, but results were not always shared. Complete lack of response when attempting to schedule surgery.

Describe your experience with the nursing staff.

Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct.

How was your experience with Marc Fritz?

Met with him 3 times. He was very cold, lacked the ability to listen. His immediate and then persistent insistence that I use my sisters eggs gave me the impression the clinic is overly concerned with their success numbers. I was informed of my infertility in one breath, and pushed toward my estranged sister's eggs in the next... I suppose that was a natural transition for him, but not for us. He also had a constant sniffle and struggled to look us in the eye, constantly staring at his computer. I was also pushed toward surgery, and then could not get him or his office to follow up as I tried to schedule it.

What one piece of advice would you give a prospective patient of Marc Fritz?

Be mentally prepared to feel treated as just another patient in a factory of infertility. Science and numbers are his strength, not compassion.

Describe the protocols Marc Fritz used in your cycles and their degree of success.

My routine physical revealed the presence of uterine fibroids, which after a few other steps, led me to this clinic. He ordered the blood work, which ultimately sealed my fate... Nearly nondetectable AMH. He ordered the X-ray test to determine the patency of my tubes, which were determined to be fully open. At which point, he recommended surgery to remove the fibroids as a first step toward the possibility of conceiving. Our discussion left off with me needing to check into work and insurance, at which point I would call to schedule. I did all this as planned, but could not get through to get it on the books. I gave up after several phone calls, one I was able to get with another clinic.

Describe the costs associated with your care under Marc Fritz.

It's been a while, and I have a terrible memory... But, I believe the charges were around $400 to sit and speak with the Doctor- to get results and recommendations.

0

Doctor

Marc Fritz

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

2

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

—

Treated

—

Success with this Doc

No

Treatment

2 Fertility Medications

Diagnosis

Other

10

Everyone is very friendly and you feel like they are cheering you on [at UNC]. They remember you as well, which I appreciate....
She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.

+ Read more

Age

—

Treated

—

Success with this Doc

No

Race

European, Ashkenazi Jewish, Latino

Income

$100K - $199K

Occupation

Entrepreneur

Order & Number of Docs Seen

1 Doc Seen

Treatment

2 Fertility Medications

Diagnosis

Other

10

Describe your experience with UNC Fertility.

Everyone is very friendly and you feel like they are cheering you on. They remember you as well, which I appreciate.

During treatment, did you feel like you were treated like a number or a human?

We've had a rocky road of miscarriages, molar pregnancies and chemical pregnancies. A molar pregnancy missed due to the Doctor's lack of follow up and reading of the pathology report after my first D&C. Through this process, I have been to several doctors all over the triangle, 3 gynos, 2 specialists and 2 IVF doctors.
UNC fertility has been the most responsive and caring clinic I've been to so far. They actually care about you and your specific situation. I had one doctor that basically told us to go straight to a sperm donor, which was frustrating because we understood our odds and we knew there was a chance for us to conceive using our sperm and egg. A lot of the doctors we saw, read the word balanced translocation and gave up on us. Dr. M spent lots of time going over our numbers and percentages, I felt like she was actually interested and cared about understanding our chromosome imbalance.

Describe your experience with your nurse.

Like I said we are just now starting IVF next week. As soon as I gave them the green light, I received an email with a detailed schedule on injections and procedures. She was very informative.

How was your experience with Jennifer Mersereau?

She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF.
After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.

Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.

We used clomid for two cycles, one cycle ended in a Chemical pregnancy. I've just started the IVF process and will be going in next Friday for my first injection.

Describe the costs associated with your care under Jennifer Mersereau.

Most of my appointments prior to IVF were covered by insurance. The IVF process we were told it would be around 25,000- 30,000 depending on which medications will be covered and the final pricing from Genesis for PGD/PGS

9

Doctor

Jennifer Mersereau

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

2

Age

36

Treated

2016

Success with this Doc

No

Treatment

4 IUI

Diagnosis

—

2

The office [UNC] needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated....They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response...

+ Read more

Age

36

Treated

2016

Success with this Doc

No

Race

European

Income

$200K - $499K

Occupation

Doctor

Order & Number of Docs Seen

1st of 3 Docs

Treatment

4 IUI

Diagnosis

—

2

Describe your experience with UNC Fertility.

The office needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated. I felt like they were just trying to make money and that was frusterating.

During treatment, did you feel like you were treated like a number or a human?

Dr. M is great. The problem was with the staff and communication.

Describe your experience with the nursing staff.

They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response.

What specific things went wrong at this clinic?

Failed to call in prescriptions to pharmacy

Lost paperwork

Failed to call with results

Failed to order appropriate test

Failed to inform you of changes in protocol

Provided conflicting information

Failed to convey critical information

Canceled a cycle due to clinic error

How was your experience with Jennifer Mersereau?

She is excellent and professional. She listened and gave good feedback. She gave realistic expectations and was compassionate when I had a miscarriage. I am not sure she was aware of the miscommunication that was going on in the clinic between patients and staff.

What one piece of advice would you give a prospective patient of Jennifer Mersereau?

Maybe if I made follow up visits with her I wouldn't have had so many miscommunications with the staff.

Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.

IUI with clomid, monitored at home with UPT (clearblue) x 3. one resulted in miscarriage at 6w.

Describe the costs associated with your care under Jennifer Mersereau.

my insurance covered some of it, but they made me pay before all my services in full and i felt like thats all they cared about.

4

Doctor

Jennifer Mersereau

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

2

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

30

Treated

2015

Success with this Doc

Yes

Treatment

3 Fertility Medications

Diagnosis

Anovulation, PCOS

10

Wendy and Kim [at UNC Fertility] were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.

+ Read more

Age

30

Treated

2015

Success with this Doc

Yes

Race

Latino

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 Fertility Medications

Diagnosis

Anovulation, PCOS

10

Describe your experience with UNC Fertility.

Modern, calm, organized, clean.

Describe your experience with the nursing staff.

Wendy and Kim were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.

How was your experience with Jennifer Mersereau?

She was very direct and to the point, but did it in a way that was warm and not condescending. She explained every aspect of treatment, and was very conservative in how she approached our situation. So each step was gentle and not overly aggressive/invasive. I walked out of each appointment feeling confident we were going to get our baby.

What one piece of advice would you give a prospective patient of Jennifer Mersereau?

Trust her instincts. I was very well informed and wanted to jump the gun with treatments and testing. She kindly shut all of that down and helped me slow down. We ended up pregnant after three cycles.

Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.

I had a history of PCOS, irregular cycles and anovulation. We started with 5mg of letrozole on CD3-5, then I had an ultrasound to check follicle growth and then we were asked to have timed intercourse. She wanted to try this protocol for 3-6 cycles to give us an equal chance at ovulation/conception as any other fertile couple (20%).

Describe the costs associated with your care under Jennifer Mersereau.

We just paid for genetic testing, medicine costs and a specialist copay at each visit. Everything else was billed through insurance.

10

Doctor

Jennifer Mersereau

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

34 - 35

Treated

2015 - 2016

Success with this Doc

?

Treatment

6 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Other, Unexplained

9

Wendy [nurse at UNC Fetility] is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern...The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.

+ Read more

Age

34 - 35

Treated

2015 - 2016

Success with this Doc

?

Race

European

Income

$100K - $199K

Occupation

Marketer or PR

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

6 IUI, 1 IVF

Diagnosis

Recurrent Pregnancy Loss, Other, Unexplained

9

Describe your experience with UNC Fertility.

The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.

During treatment, did you feel like you were treated like a number or a human?

Dr. Fritz is kind and gentle as a provider. He takes the time to make sure I am comfortable (physically) and frequently asks how I am feeling during procedures. During consultations he explains things clearly and remains positive and genuine. The clinic is busy and the wait for a consultation is occasionally longer than I'd prefer, but when in an appointment he is fully present and engaged.

Describe your experience with your nurse.

Wendy is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern.

What specific things went wrong at this clinic?

Provided conflicting information

How was your experience with Marc Fritz?

Dr. Fritz is a compassionate doctor with a kind bedside manner. His wealth of experience in infertility treatment is incredibly valuable to me as a patient. He also consults with other doctors (in and out of the practice) when necessary.

9

Doctor

Marc Fritz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

0

Age

34 - 35

Treated

2015 - 2016

Success with this Doc

No

Treatment

6 IUI, 1 IVF

Diagnosis

Unexplained

0

The clinic's [UNC] support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times...I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward.

+ Read more

Age

34 - 35

Treated

2015 - 2016

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Marketer or PR

Order & Number of Docs Seen

1st of 2 Docs

Treatment

6 IUI, 1 IVF

Diagnosis

Unexplained

0

Describe your experience with UNC Fertility.

The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.

During treatment, did you feel like you were treated like a number or a human?

Dr. Crawford is a very compassionate RE, who took the time to explain treatment plans to me when I was still very new to infertility. I found her to be kind and gentle, particularly when I experienced two miscarriages while in her care.

How was your experience with Natalie Crawford?

I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward. She also performed my D&C for the first.

What one piece of advice would you give a prospective patient of Natalie Crawford?

You don't have to fear being naive or emotional with her; she gets it.

Describe the protocols Natalie Crawford used in your cycles and their degree of success.

Four IUIs with Clomid.

Describe the costs associated with your care under Natalie Crawford.

My treatments (excluding labs) were out of pocket for three of my four cycles. For my fourth, I'd changed insurance and the IUI was covered at 75%.

9

Doctor

Natalie Crawford

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

0

Clinic

UNC Fertility

Raleigh

Nursing

– Read less

8

Age

37

Treated

2016

Success with this Doc

No

Treatment

4 IVF, 4 Embryo Freezing

Diagnosis

Diminished Ovarian Reserve, Other

8

[UNC] Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time...The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving....To maximize chances of success for women with severe DOR, there should probably some flexibility around start dates.

+ Read more

Age

37

Treated

2016

Success with this Doc

No

Race

European

Income

$500K

Occupation

Professor

Order & Number of Docs Seen

1st of 2 Docs

Treatment

4 IVF, 4 Embryo Freezing

Diagnosis

Diminished Ovarian Reserve, Other

8

Describe your experience with UNC Fertility.

Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance
Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time

During treatment, did you feel like you were treated like a number or a human?

Excellent at explaining diagnosis and options when I was in front of her.

Describe your experience with your nurse.

The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving.

What specific things went wrong at this clinic?

Failed to call with results

Failed to order appropriate test

Provided conflicting information

Failed to convey critical information

How was your experience with Natalie Crawford?

Strengths: Wonderful at explaining options visually and listening. Warm, compassionate, and affirming.
Weaknesses: Did not anticipate devastation and confusion I would feel emailing very negative test results before explaining them to me. Muddled order of treatments for multiple diagnoses. Gave conflicting information with other doctors in the practice. Did not prepare me well for what to expect during treatment with very low ovarian reserve. Did not monitor progress early enough, lead to cancelled cycle.

What one piece of advice would you give a prospective patient of Natalie Crawford?

I honestly cannot name a weakness [for UNC Fertility]. This team is excellent! They are prompt, attentative, reassuring and most of all very positive. Going through the struggle of fertility treatment, it is very important to have as much positivity as possible...They [the nurses] are always very welcoming and assuring. Fertility treatment can be quite stressful and embarrassing but they never make you feel this way. I am very open to discussing any issues with all of the friendly nurse staff at UNC.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

Black or African-American

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

3 Fertility Medications

Diagnosis

Male Factor

10

Describe your experience with UNC Fertility.

I honestly cannot name a weakness. This team is excellent! They are prompt, attentative, reassuring and most of all very positive. Going through the struggle of fertility treatment, it is very important to have as much positivity as possible.

During treatment, did you feel like you were treated like a number or a human?

He is always very kind and asks about my over all well being, not just parent planning. He feels like more than a doctor but also a friend.

Describe your experience with the nursing staff.

They are always very welcoming and assuring. Fertility treatment can be quite stressful and embarrassing but they never make you feel this way. I am very open to discussing any issues with all of the friendly nurse staff at UNC.

How was your experience with Marc Fritz?

He listens to all of my concerns and treats each one with high importance. He is very thorough and straight forward, never leaving me to second guess what is next. Phenomenal doctor! Even when he was pretty certain both my tubes were open from a previous HSG test, after seeing hospital notes from 2004 that said one tube was scared and possibly blocked, he decided to perform another one to be sure. That spoke volumes to me!

What one piece of advice would you give a prospective patient of Marc Fritz?

Be total open and honest so that he can help as best as possible. Don't be shy or embarassed to share anything.

Describe the protocols Marc Fritz used in your cycles and their degree of success.

So far he has checked hormone levels, my egg reserve, and even performed an HSG. Everything looks good on my end but we do know my partner has a sperm count issue. We are waiting for him to be seen to see if IVF will be our only option. So far we think it is.

Describe the costs associated with your care under Marc Fritz.

So far I've only paid for the visit fee.

10

Doctor

Marc Fritz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

– Read less

9

Age

—

Treated

—

Success with this Doc

Yes

Treatment

IVF

Diagnosis

Male Factor

9

I loved the clinic [UNC Raleigh] Everyone was friendly, and supportive to our infertility needs.... I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.

+ Read more

Age

—

Treated

—

Success with this Doc

Yes

Race

Prefer not to answer

Income

$0 - $49K

Occupation

Teacher

Order & Number of Docs Seen

1 Doc Seen

Treatment

IVF

Diagnosis

Male Factor

9

Describe your experience with UNC Fertility.

I loved the clinic. Everyone was friendly, and supportive to our infertility needs.

During treatment, did you feel like you were treated like a number or a human?

I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.

How was your experience with Matthew Coward?

I felt that Dr. Coward did a great job, and we love having him as our doctor. We walked away from our appointment feeling confident that one way, or another we would have a family. He was very explicit and thorough during our appointment, and was positive about the options that we had. We would recommend him to any friends or family struggling with male factored infertility.

What one piece of advice would you give a prospective patient of Matthew Coward?

Go in with your paperwork, and with questions you are ready to ask.

Describe the protocols Matthew Coward used in your cycles and their degree of success.

Dr. Coward wanted to do a surgery to fix some varicose veins that could be causing infertility. It would take about a year to see results, and he felt strongly that we would see an increase in our numbers and quality of sperm. We decided that we wanted to do IVF before the surgery, and Dr. Coward was supportive of our decision.

Describe the costs associated with your care under Matthew Coward.

We had to pay over $200 for our consultation visit for bloodwork, and a vein analysis. We will be paying for a semen analysis, and to bank sperm as well in the future. We will be paying for various scans, tests, and IVF in the future as well.

9

Doctor

Matthew Coward

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

9

Age

—

Treated

—

Success with this Doc

?

Treatment

2 IUI

Diagnosis

Unexplained

9

What I love about the clinic [UNC Fertility] is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule...Mindy and Wendy [nurses] have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.

+ Read more

Age

—

Treated

—

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

2 IUI

Diagnosis

Unexplained

9

Describe your experience with UNC Fertility.

What I love about the clinic is that no matter how much time has elapsed between appointments they remember who you are and a little about your background. As for weaknesses, sometimes its hard to schedule an appointment when its most convenient but they are willing to work hard with your schedule.

During treatment, did you feel like you were treated like a number or a human?

She was the first doctor to explain things to us in ways we could understand and not just go for all the technical verbage.

Describe your experience with your nurse.

Mindy and Wendy have been amazing to work with! They have answered every one of my questions no matter what I have asked with such ease and person-ability. I feel like I am talking to a friend when I send in an emailed question versus talking to yet another clinician.

What specific things went wrong at this clinic?

Lost paperwork

How was your experience with Jennifer Mersereau?

She explained things in great detail but was also ready to get down to business. Dr. M was willing to work with us exploring all options available instead of just saying it wouldn't work and going straight to IVF.

What one piece of advice would you give a prospective patient of Jennifer Mersereau?

Be ready for her to put everything into action. She is no fuss but cares greatly.

Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.

We did 3 medicated cycles under direction using Femara. The first cycle the IUI wasn't able to happen. The last two cycles the IUI happened but both resulted in negatives. She is trying that approach because I asked about it. With one blocked tube and unexplained diagnosis, I don't want to leave any option unused.

Describe the costs associated with your care under Jennifer Mersereau.

I had a copay for visits with her. Then each IUI cycle there is a $600 fee that includes all labs, ultrasounds, and the SAs my husband had to do.

9

Doctor

Jennifer Mersereau

Communication

Trustworthiness

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

33 - 34

Treated

2008 - 2009

Success with this Doc

Yes

Treatment

7 IUI, Donor Sperm

Diagnosis

Unexplained

10

It's a little hard to find when you first go there because the inseminations happened in UNC Medical, which is somewhat of a maze. Otherwise, I've got no complaints....His [Dr. Marc Fritz] office staff was also very nice, which was a huge, since the nurses were the ones giving me my inseminations...They were fine. My last nurse was a little aggressive with my IUI, but I can't complain because that was the one that actually took.... it was about $150 per visit.

+ Read more

Age

33 - 34

Treated

2008 - 2009

Success with this Doc

Yes

Race

Black or African-American

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

1st of 2 Docs

Treatment

7 IUI, Donor Sperm

Diagnosis

Unexplained

10

Describe your experience with UNC Fertility.

It's a little hard to find when you first go there because the inseminations happened in UNC Medical, which is somewhat of a maze. Otherwise, I've got no complaints.

During treatment, did you feel like you were treated like a number or a human?

He was very clear on his expectations given my age at the time. His office staff was also very nice, which was a huge, since the nurses were the ones giving me my inseminations.

Describe your experience with the nursing staff.

They were fine. My last nurse was a little aggressive with my IUI, but I can't complain because that was the one that actually took.

How was your experience with Marc Fritz?

He listens to what you're saying and acts accordingly. He's aggressive in terms of trying to get a woman pregnant. He sets the program and changed it whenever we needed. When I had to do an HSG, he walked me through exactly what would happen and when my results came back negative, he let me know immediately.

What one piece of advice would you give a prospective patient of Marc Fritz?

He's 100% on your side when it comes to doing everything he can to get you pregnant and listens.

Describe the protocols Marc Fritz used in your cycles and their degree of success.

I was on nothing until after my 3rd try and then I went in for an HSG and was put on 50mg of clomid.

Describe the costs associated with your care under Marc Fritz.

They were cheap because infertility was actually covered under my healthcare plan at the time. At most it was about $150 per visit.

9

Doctor

Marc Fritz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

29 - 30

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

4 IUI

Diagnosis

Male Factor

10

I really can't even begin to explain how amazing Kimberly [a nurse at UNC Fertility-Raleigh] was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!... Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.

+ Read more

Age

29 - 30

Treated

2015 - 2016

Success with this Doc

Yes

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

4 IUI

Diagnosis

Male Factor

10

Describe your experience with UNC Fertility.

Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.

During treatment, did you feel like you were treated like a number or a human?

I never felt rushed. She took the time to calm our nerves and explain every single step of the process with us. She was always available for comments and questions

Describe your experience with your nurse.

I really can't even begin to explain how amazing Kimberly was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!

How was your experience with Jennifer Mersereau?

I didn't feel like I was at a doctor's office. It felt like I was talking to a friend. She never rushed us, never gave us clinical mumbo jumbo, but completely explained every step of the process. Made us feel hopeful again.

What one piece of advice would you give a prospective patient of Jennifer Mersereau?

Go! Don't wait!

10

Doctor

Jennifer Mersereau

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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7

Age

37 - 38

Treated

2015 - 2016

Success with this Doc

No

Treatment

3 IUI, 1 IVF

Diagnosis

Male Factor, Unexplained

7

Saw many different doctors in clinic [UNC Fertility-Raleigh] but everyone was usually upbeat...It's a teaching clinic...[the nurse] Was not up to date on our plans always...We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact...Iui prices were reasonable...

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Age

37 - 38

Treated

2015 - 2016

Success with this Doc

No

Race

Prefer not to answer

Income

$50K - $99K

Occupation

Nurse or HC Services

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

3 IUI, 1 IVF

Diagnosis

Male Factor, Unexplained

7

Describe your experience with UNC Fertility.

We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact

During treatment, did you feel like you were treated like a number or a human?

Very kind.
Saw many different doctors in clinic but everyone was usually upbeat.
Check out was always a breeze and didn't feel like just there to slide your card

Describe your experience with the nursing staff.

Was not up to date on our plans always

What specific things went wrong at this clinic?

Failed to order appropriate test

Lost or damaged samples

How was your experience with Anne Steiner?

Very up front and honest. Paid out percentages and suggestions in a way previous doctor had not. Did get impression that I would not be a good candidate for their of program tho.
Was very gentle and explained new staff with her each time

What one piece of advice would you give a prospective patient of Anne Steiner?

It's a teaching clinic

Describe the protocols Anne Steiner used in your cycles and their degree of success.

Follistim and ovadrel for an iui procedure.
Had 3 eggs and 7.5mil sperm.
Major confusion on analysis after

Describe the costs associated with your care under Anne Steiner.

Had programs but were not attainable for ivf. Iui prices were reasonable

8

Doctor

Anne Steiner

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

UNC Fertility

Raleigh

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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1

Age

32 - 33

Treated

2012 - 2013

Success with this Doc

No

Treatment

7 IUI

Diagnosis

Anovulation, PCOS, Unexplained

1

Because I never saw the same doctor twice, I received conflicting advice on going forward with procedures.

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Age

32 - 33

Treated

2012 - 2013

Success with this Doc

No

Race

European

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

7 IUI

Diagnosis

Anovulation, PCOS, Unexplained

1

During treatment, did you feel like you were treated like a number or a human?

I only saw Dr. Mesen on my first and last visit to the clinic. He never called when I had a concern. I would only receive a brief email assuring me that I was getting the highest quality care. Furthermore, I never, ever saw the same doctor twice for monitoring or procedures.

Describe your experience with the nursing staff.

Honestly, I never got to know the nurses over the curse of more than a year under the care of the clinic.

What specific things went wrong at this clinic?

Failed to call with results

Failed to send your chart to another clinic

Lost results

Provided conflicting information

Canceled a cycle due to clinic error

How was your experience with Tolga Mesen?

Dr. Mesen used what he described as the "standard" treatment for my diagnosis. When it didn't work, and when I had concerns about the timing (which proved to be valid) he dismissed them and declared I was too fat to get pregnant and needed bariatric surgery. Not only did he defeat my dreams of childbearing, he put a substantial dent in my self-esteem.

What one piece of advice would you give a prospective patient of Tolga Mesen?