Resolution processes as provided for in complaint, grievance, and arbitration procedures found in collective bargaining agreements in four-year colleges and universities are reviewed. There is a variance in collective bargaining agreement definitions of a grievance and of a complaint. A common definition of a grievance and a complaint and some exceptions to grievances are presented. Several agreements contain provisions for handling faculty complaints, that are normally done on an informal basis. Several procedures define both complaints and grievances without significant material distinctions. There is also considerable variation as to the construction of the procedures and the number of steps and formalities involved in the processing of unresolved disputes. Examples of miscellaneous provisions to expedite grievances and protect the rights of the parties are presented. All of the agreements reviewed, with one exception, have provisions for either binding or advisory arbitration as the first step in the grievance procedure. Selection of an arbitration, authority of the arbitrator, and other factors are discussed. (SW)