Quality of service

Layout of shop

Value For Money

Summary

Debenhams is one of those shops that you could easily spend a whole day in and refurb the whole if your house if you're not careful! Do you like shopping at Debenhams? Share your experience and create a review to help other customers.

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Rude customer services, have been yelled by sales supervisor! Will not buy again and will not recommend to anyone!
My order was cancelled due to pricing error on debenham plus, I called to ask for help to re arrange and would of buy another item if not been barked by the person I dealt with from sales team. Being rude will not win you customers!…
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I spoke to John on the telephone about an issue I had regarding ordering online. Most pleasant customer service advisor I have ever spoken to! So helpful and issue sorted within seconds!…
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I used to love debenhams due to the good customer service, slightly more mature staff and great quality products. That's changed!
The last 3 items I bought have either been poor quality or have broken in some way. I tried to leave a polite but critical review on their own website about a product but they removed it.
I bought some bathroom linen and had to take it back because it was filthy!
Then a few months later bought a kettle which started leaking just out of warranty. No help there. Then…
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Don't shop with them - offers dubious, often varying prices in store and online. I took an item back in store which had been purchased online and it was half the price!
If you contact customer service their response is basically 'couldn't care less', which is worse than the problem in the first place.
Despite it being the main department store in my area I will not be bothering to use again. Someone needs to remind their Head Office who keeps them in a job and that manners and sorting out…
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Please avoid ordering your appliances from debenhams . They offer top quality appliances and then get the chuckle brothers to deliver them !!
Ordered 4 appliances at nearly 3k
And they all arrived damaged , one was refused and the others were noticed damaged the next day . I complained to the so called helpline (no helpline more like ) they gave me the run around and after 10 weeks of emailing and ringing to complain they agreed to replace the damaged appliances .
Then to top it all they…
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Purchased 30ml Dior J'adore for £47 on 16th Dec 14, for delivery to Southampton store by 12.00 midday on 17th. Went to collect and was told that the item had not been delivered yet. No apologies, just told to come back later. On the way out of the store I went past the Dior counter and asked if there was any problem with supply. Assistant said not and checked if they had any in the stock room. They had 262 of the items in stock. However I was not able to have one of these items unless I was…
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I have a e gift card that does not want to work online and by trying to sort it out bounced between departments for over an hour and still not resolved. useless no wonder no one shops there anymore…
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Debenhams claim: Items will be delivered within four working days.
The reality: Debenhams say the item is lost in transit after allegedly being dispatched two weeks ago.
Debenhams claim: They 'expect to provide exemplary customer service'.
The reality: They do not want you to contact them, other than by phoning an expensive profit-making telephone number to bring their mistakes to their attention at your expense, so they can make even more money from you.
Debenhams claim: They can 'confirm'…
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I recently ordered some underwear online but before receiving them I found them cheaper elsewhere. That's ok I thought ill just return them when I receive them which I did. However 2 weeks later they sent the goods back to me because according to them it didn't meet their returns policy as there were no seals on the boxes. I phoned their customer services dept several times trying to explain that I had received them in that condition with no seals or tags on the packaging.
After several calls…
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My letters of complaint sent yesterday!
I have resorted to contacting yourself direct as I have been trawling through the Internet for the past 30 mins trying to find an option on your website to make a customer complaint regarding the customer service that I have received today in your Norwich store, my local Debenhams store, to find no option to do this?
Today, having phoned Debenhams this morning, to confirm I can return a Delongi coffee machine I was bought as a Christmas gift from my…
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I had a bra fitting at the Wimbledon store.The staff member that helped me was fantastic. Friendly,a ttentive, and i am very happy with my purchases.
I would highly recommend visiting this store.
We also enjoyed our lunch in the cafe. we were hoping to purchase pyjamas for an 11 yr old but sadly could not find any…
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A shirt was purchased at the Chester store, using the on line ,in house system.
After waiting longer than the promised delivery date, re delivery was arranged.Still no shirt.
Contact was made and after a great deal of difficulty, contact was made with the couriers, who having been talked to the door made the delivery.
Now having received the item I am am less then happy.
Tell me who changed the delivery address from that given in store at the time and date of purchase.
My name is right…
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Tried to exchange a faulty bottle of perfume at the Clinique counter. It was refused by both assistant and her manager despite the fact I was obviously disabled and walked very badly with a stick & had just made a special journey to make the exchange. Was given address of Clinique Head Office. Reason for refusal was Debenhams stocktaking policy. I had intended to buy a bottle of their new serum so they lost that sale and I will make sure I never shop there again. I thought of them as being a…
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Purchased a bag online which broke on its first outing. 11 emails later still no joy. They clearly don't look at previous correspondence and have no intention of being any help at all. I was under the impression it was illegal not to replace faulty goods, but that doesn't seem to stop Debenhams. I will never order or buy anything from them ever again. They also removed my review for the item which lamented its poor quality. Unbelievable…
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Ordered for the first time in my life from debenhams online two wonderbras totalling £52, a week later no parcel. Contacted CS who told me items were still on way then a few minutes in to the convesation it transpires the parcel has been "lost" by the courier, I'd say more than likely stolen as stuff doesn't simply disappear or indeed try to deliver itself. Replacement order sent out and guess what still no order. Two weeks of waiting for such a small parcel is incredulous I've received…
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Very bright shop many items clearly displayed. It was very useful having
escalators as well as lifts The item I purchased was displayed with all the other jewelry most attractively and very clearly marked, which was much appreciated as I dislike having to keep asking the price of items,or the price ticket not clearly shown…
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I brought a dress and cardigan for a wedding at the Westfield’s White city, London, store on the 4/07/2014, and it was not until I got dressed for the wedding that I realised the security tag was still on the cardigan. I can’t state strongly enough how much this ruined the day for me, such poor customer service. I will never shop at any Debenhams again…
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I brought a dress and cardigan for a wedding at the Westfield’s White city, London, store on the 4/07/2014, and it was not until I got dressed for the wedding that I realised the security tag was still on the cardigan. I can’t state strongly enough how much this ruined the day for me, such poor customer service. I will never shop at any Debenhams again…
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I bought three items on the jewllery counter at the Bromley store on Saturday.I didn't like the attitude of the lady that served me.Unfortunately I had to take one of the items back today, and was served by the same surly lady.What a jobsworth! I was spoken to like I was a two year old child.Having been in the public sector myself, I know how trying it can be, but hey, if the jpb is too much, move over, and let somebody who is enthusiastic and keen take over…
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Was with Debenhams for a year and requested renewal quote cos my insurance is due for renewal within next 3 wks. Got offer this morning £1493 for next year, when I am currently paying £683...had no claims while having insurance with them so its bye bye to Debenhams car insurance…
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