NYC Tech Jobs and Startup Jobs

Risk Manager

As Via’s Risk Manager - Insurance, you will have the unique opportunity of being the Company’s first full-time risk manager tapped to lead the Risk function at Via, which is currently a cross-functional team with members from Finance, Operations and Legal. You will be the first hire to focus specifically on leading Via’s approach to strategic risk and managing its complex global insurance program. You will work closely with members of the Legal and Finance teams, gaining hands-on exposure to all aspects of risk management at a fast-growing startup.

Lead Site Reliability Engineer (Systems/DevOps)

We’re looking for a Lead Systems Engineer who will be capable of taking responsibility for managing the technical infrastructure supporting product development and operations. We have a growing footprint of hardware, software, and services that need to be bootstrapped, configured, automated, and monitored to support our petabyte-scale storage and processing needs. We are an early-stage company headed toward growth and have all of the challenges and adventures you would expect comes with this stage. This is a hands-on technical role that will afford opportunities for growth on an IC or Manager track in the coming 12-18 months.

Director of Customer Success

We are seeking a a leader to help manage Narmi's customer relationships. This person will have comfort in interacting with both C-suite stakeholders as well as operational stakeholders. You will bring a product-focused mindset to Customer Success and be obsessed with Narmi customers experiencing the highest level of success from our platform. You'll start by playing both a strategic and individual contributor role, and hire a team over time as Narmi continues to grow.

Director of Network Operations

We are looking for an experienced Director of Network Operations to join our Network and Clinical Quality team. This role would be responsible for overall management of network capacity management and recruitment functions at national telehealth company. We are looking for someone who can streamline and optimize network functions, and wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Mid-Market Client Success Manager

Identify and design short and long term strategies for our premium/diverse client base.
Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing.
Deliver and follow through with a plan to teach and train client services on the changing e-commerce space and related marketing consulting areas.
Help build a scalable methodology for Client Success Managers to deliver value to key vertical segments.
Develop opportunities to help the business drive up-sells and renewals.
Quarterly travel is anticipated for this position.

Rider Experience Principal

As a Rider Experience Principal, you will be responsible for understanding and shaping the holistic experience for Via riders across our Consumer and Platform deployments. We solve problems ranging from customizing algorithm parameters; to optimizing app usage flows; to figuring out the best way to gather feedback from riders. You will need to combine a mix of strategic, operational, analytical, and product thinking to be successful.

Operations Specialist

Noom is looking for an Operations Specialist to join our Coaching Department to work directly with the Coaching Operations Manager and other key members of the Coaching Leadership team. You will play an essential role in supporting the growing and evolving administrative and operational needs of a large, unique, and primarily virtual department. You will be a friendly face and traffic conductor for members across the coaching organization (2,000 and counting!), ensuring that the experience of being a coach at Noom is the absolute best it can be. This is a great opportunity to make an impact across the entire department and support the largest team at Noom!

Operations Center Manager

Senior Manager, International Strategy & Operations

Venture Ops Lead

Redesign Health is looking for a Director of Operations. Working with our Head of Operations, you will be responsible for managing the day-to-day operations of the platform and positioning the platform to scale. Key components of this role will include implementing and managing systems and processes across a number of areas: shared services model and operating model, resourcing, office management and vendor relations, goal setting and accountability tracking, technology and platform investments, and more. The ideal candidate thrives in a highly cross-functional role, and is a systems thinker, proven executor, and strong communicator. This position will report to the Head of Operations at our NYC headquarters.

Client Success Manager

Become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors.
Serve as the trusted point of contact for Onna’s strategic key clients across the client lifecycle; on-boarding, adoption, advocacy and renewal.
Coach clients to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient.
Monitor Health Metrics, conduct regular business reviews to celebrate positive outcomes and identify opportunities for growth, and help drive client references and case studies.
Drive organic growth and expansion within assigned client accounts; proactively identify and facilitate additional revenue opportunities to enable clients to maximize their value.
Partner internally with our tech team to optimize client implementations and resolve technical challenges, with the Sales team to advance account renewals and expansion, with the Marketing Team to create collateral and training materials, and with the product team to design ideal offering/features.
Proactively identify accounts risks and develop mitigation plans (coordinating activities internally within Onna and externally with clients) to resolve.

Product Manager, Spotlight Regulatory (Various Lev…

In this role, you'll play an early and important role in helping to define our Regulatory Scoping & Support team. In the role, you will lead client-facing and internal interactions aimed at supporting high-impact opportunities for using RWE in regulatory decision making settings. You will be responsible for scoping new regulatory opportunities as well as executing and delivering regulator-facing content such as RWD study protocols with a cross-functional team. You will engage with clients and internal teams throughout the projects and ensure successful project delivery and client satisfaction.

Operations Associate (Revenue Cycle)

Associate Clinical Director (NP or PA)

Engagement Manager

IT Support Engineer

Senior Manager, Strategic Operations

Cloud Systems Engineer, Windows

Manager, Strategic Operations

Asset Manager, IT Ops

Product Manager, Spotlight Non-Regulatory (Various Levels)

Network Operations Associate/Manager

Manager, Corporate Applications

Load 8 more jobs12 jobs at Flatiron Health

Director, Customer Experience

As the Director of CX Operations, you will scale and lead our customer experience team to achieve the highest levels of customer issue resolution through delightful, timely, and professional communications with customers. You will have accountability for leading the day-to-day operations of our Customer Experience team as it grows from ~80 individuals to 150+ associates in the next year. With your leadership, the Customer Experience team will continue to meet or exceed both team and individual goals in a highly productive and engaged environment. Ultimately, we want to become the most beloved pet care brand in the world, and this position will play a critical role in helping us get there.

Client Growth Executive

As a Client Growth Executive, you will serve as the face of Cedar to our clients. Key areas of focus will be building strong relationships with executive stakeholders, driving value for your clients, and collaborating with internal stakeholders from different departments to execute on client strategies.

Agency Development Director

As a thought leader to the industry, the Agency Development Director will work collaboratively with leadership to educate and evangelize IAS's capabilities. This is a unique opportunity to work in a fast-paced entrepreneurial environment backed by an established technology company with global brand recognition.

Technical Support Engineer

Your focus will be to own, prioritize, troubleshoot, and build a response plan for complex inbound customer support issues relating to our platform. As part of our elite support engineering group, you will act as an escalation point helping your teammates in Support and Success with difficult and complex customer issues. You will also have the opportunity to be innovative and forward-thinking with time to create useful tools and documentation that will help our team and our clients be more successful and self-sufficient. Love looking at code? Great! You’ll get a chance to dive into our code base to perform data pull requests and bug fixes. You’ll be the “tip of the spear” in making our customers wildly successful with our platform!

Customer Success Manager

Network Engineer

IEX is currently looking to hire a Network Engineer to join our growing technology team. This is a hybrid role, where you will be responsible for the design, implementation, and operation of networks including high performance low latency trading platforms.

Senior Fulfillment Associate

Training and coaching: Organize schedules, approve timecards, update training manuals and standard operating procedures. Make sure new associates are set up for success and work safely and productively. Provide coaching and build an amazing work culture.
Assist with day-to-day tasks. Receive product from partners, place product in appropriate locations, prepare orders, help clean and organize work areas. You’ll do whatever it takes to delight our customers with a high-quality experience.
Delight Customers. Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
Facility Management. Open and close the facility, monitor supplier deliveries, manage regular cleaning and maintenance schedules.
Help improve operations. Contribute ideas to improve our quality and customer experience.

Fulfillment Associate

Area Manager

Fulfillment Associate

Fulfillment Associate

Sales Strategy & Operations Manager - Enterprise

Director, Merchant Partnerships & Strategy

Senior Manager, Platform Support

Load 4 more jobs8 jobs at DoorDash

Care Team Operations Associate

Support all administrative functions of a care team and Pod as an acting member of that care team.
Serve as a representative of Cityblock to members, other health care organizations, practices, insurance partners, and other partners in ensuring that our members have the care and assistance they need to thrive.
At the direction of the Community Health Partner Lead, work closely with team members to coordinate care as a team on behalf of members.

Retail Customer Development Manager, Club

The Retail Customer Development Manager will play a critical role in cultivating meaningful relationships, both internal and external, to unlock new financial opportunities. This customer-facing position will be responsible for managing a portion of our club channel partnership, developing thoughtful strategies to take our business to the next level. Additionally, this position will play an important role in navigating complex project plans in conjunction with R&D and Distribution to deliver on time against existing and new timelines.

Senior Manager, Enterprise Systems

Head of Client Success

We’re looking for a Head of Client Success to lead our World-class team. This position will be responsible for defining and executing the success coverage model, defining specialization, driving client success outcomes, optimizing the client lifecycle, and measuring and enhancing effectiveness. The Head of Success will also own and iterate on the existing playbook and manage key strategic accounts.

Customer Success Manager

• Keep customers happy by being pleasant, friendly and helpful.
• Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them new value.
• Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre.
• Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features.
• Help write a Customer Success and On-boarding playbook that gives details instructions for future customer success hires so they can get up to speed quickly.
• Help manage and respond to customer support tickets while determining a strategy to improve our processes.
•Implement and on-board new clients by overseeing implementation team members who port over and review historical project data usually kept by customers in spreadsheets.

Head of IT

Lead large IT projects, including the design and deployment of new IT systems and services.
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
Help define IT infrastructure strategy, architecture, and processes.
Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
Assess vendors and develop test strategies for new hardware and software.
Troubleshoot hardware and software issues related to internal IT.
Lead security audits of access to core systems and physical security reviews.
Asset management.
Office networking.
Desktop support.

Head of MHP Acquisition

This position will develop and implement strategy to scale mental health provider acquisition. Managing a team of Inside Sales representatives as well as in-market recruiters to target, engage and onboard provider prospects in each market to meet the needs of the customer/patient population. This role, supported by cross functional partners, will develop tools, metrics and best practices for provider outreach. Responsible for day to day management and skill development of all team members.