A snippet of the future of AI, thanks to the imagination of Stephen Ibaraki: Time stamp–2026.07.14 “It is time to wake up Jane. Here is your morning update. I did a self-upgrade. I am now Financial Intelligent Agent version 2026.07.14—you can still think of me as FIA (fee-ah) but with an emotional adjustment based upon […]

In 2015, and I don’t think 2017 is much different, a HCI Survey examined the top five priorities for HR groups, the results were as follows: 1. Employee Engagement 2. Succession Planning 3. Managers as a coach, Coaching Culture 4. Performance Management 5. Workforce Planning […]

you looking to be successful in 2017? Of course you are going to shout, HELL Yes! But my question to you is are you prepared to take advantage of it and convert you goals into actions: Here are 6 characteristics that I suggest you digest and make part of your life and the culture of […]

As a disruptive executive coach I am often asked what that entails. I usually give them the high level response that indicates a system may be broken and we need some radical ideas of how to fix it. There may be, however, many reasons or contradictions that seem to stand in the way of resolving […]

All successful businesses, regardless of what they do or sell, have one thing in common: their leaders know how to build and maintain relationships. Let’s face it, relationships are the glue that holds a company culture together and ensures customer satisfaction is paramount. We can also refer to this as relationship capital, which as its […]

How many times have you known someone within your company that had a lot of influence over decisions even though they had no title? I have known several and have recognized their immense value to the company. These people can influence and energize others without relying on a formal position in the organization to do […]

A large number of surveys have been completed over the years, asking what employees are really looking for from their employers. Some say money doesn’t count, it’s more about the perks. Others say the perks don’t count and it is all about opportunity. In my experience is there is no single answer to this question. […]

Does your company need a jump-start? Is revenue low, morale declining, and your leadership tactics no longer making an impact? This may be the perfect time to look into leadership coaching. A good executive coaching program should do more than just set you up with a speaker reading over a PowerPoint presentation. Team up your […]

Consistency is the key to any great customer service experience and excellent relationships, both personal and business. If you want to take your satisfied clients to Raving Fan status, you have to go above and beyond the average customer service experience. There are three ways to develop extraordinary consistency: 1. Avoid offering too many customer service options. […]

If you’re an employer or a manager, then workplace absence is costing you money, inconvenience, and upsetting your customers. And as we all know, not all days taken off work are due to genuine sickness. Many employees “take a sick day” because their morale is low and they just don’t like or can’t do their […]