ITSM - Vanderbilt IT

Event Management

What is Event Management?

ITIL defines Event Management as any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of IT service and evaluation of the impact a deviation might cause to the services. Events are generated by the Element Managers and forwarded into the Event Management process.

The VMC Event Management process will allow for any Element Manager that meets the minimum set of requirements to integrate into the Event Management core infrastructure design and thus ensuring guaranteed delivery of an event and its associated Event or Automated Incident tickets and notifications to the proper technical support teams.