Ingram Micro is rolling out a number of cloud-related enhancements, including more granular options around Office 365 and service delivery help; it's also adding a 24/7/365 Level 1 support desk for the entire IT environment.

Microsoft says its new Office 365 Business delivers on partners' requests for core Office applications that are compellingly priced, easy to sell, have an easier onramp and improved upselling possibilities.

Microsoft fleshes out details of its Cloud Solution Provider program, adding two tiers that partners can choose from, one that requires they provide 24-7 support and one that is supported by distributors.