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Product Q&A

Seller Information

Seller Information

Seller

Fitness Concept

Ship-From Address

Subang Jaya, Selangor

Return/Exchange Address

Subang Jaya, Selangor

Notice on Return/Exchange

1. Goods sold are STRICTLY not refundable and not exchangeable UNLESS under the following circumstances for which the goods may be exchanged:(a) Manufacturing defects;(b) Items damaged during delivery; or(c) Non-conforming items delivered.2. Terms for Exchange:(a) You have to inspect the Products upon receipt of the goods.(b) You have to send the duly Notice of Non-Conforming or Damaged Products within 3 days from the date of receipt of the Products to ( support@fitnessconcept.com.my), failing which the Products are deemed to be received in good order and conditions.The Notice of Non-Conforming or Damaged Products should include the following particulars:Sales Order Number:Name of Purchaser:Address:Telephone Number:House:Hand Phone:Particulars of Non-Conformity/Damage:A picture clearly showing the Non-Conformity/Damage shall be accompanied by the Notice of Non-Conformity/Damage. Any such notice with incomplete information will not be entertained.3. After your notification has been verified which normally takes 5 Business Day, the Company will notify you the mode of exchange i.e. either by Mail or exchange at the Fitness Concept outlet.(a) Exchange By MailYou have to pack and mail the items in original condition (not worn) with complete labels and tags at your costs to the following address:Fitness Concept Specialist Chain Sdn. Bhd.3, Jln TP3, Taman Perindustrian UEP47600 Subang JayaYou are advised to return the Products via a traceable courier. The replaced product will be send to you within 5 days after the receipt of the Products to be exchanged.4. Should the Products to be exchanged is out of stock, the exchange period will be extended to 30 days from the date of notice of exchange; otherwise the Company will refund the money to you without interest.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.