Stress Free Return

Stress Free Return

The USA sim card will automatically activate based on the arrival date provided at the time of purchase. Your 30 day plan will begin from the arrival date you provide. Should you wish to change this date after your purchase, please contact us atleast 3 days prior to your noted arrival date, so we can change the commencement date of your 30 day service. You can email us at support@simcorner.com to do this.

How do I find out my phone number?

Your local USA phone number is only generated once your sim card has been activated, which is when your 30 day service commences. Upon arriving in the USA and after inserting the sim card in your mobile phone, you will automatically receive a text message from T-Mobile noting your local USA phone number.

Can I get my phone number earlier?

When a sim is activated we are able to retrieve the phone number from the system. As an option, if you are travelling for less than 30 days you can look at providing an earlier arrival date when purchasing the sim card, again bearing in mind that your 30 days will begin from that point. You can then e-mail us on the day of the arrival date you provided requesting your phone number which we can then forward to you. You will still receive the text message with your phone number when you land in USA.

Phone Compatibility (Please Read)

**Please note: Due to T-mobile tower upgrades any Apple iPhone older than the iPhone 6, any Samsung S Model older than the S6, any other android phones and/or mid-tier/budget smartphones may be restricted to 2G speeds only.**

All phones noted below are compatible with the T-Mobile network and 4G Data WILL work on these phones;

***If your phone model is not listed above, please contact us at support@simcorner.com or send us a message via the "Contact Us" page and we can let you know if your phone will be compatible with this sim card***.

International Calling

We recommend that you use data based apps such as Whatsapp, Viber, Skype, etc to make international phone calls rather than adding credit for international calls.

Alternatively, you have the option to add the $15 International Talk and Text Feature during purchase of Prepaid Sim Card USA which will give you Unlimited calls to Standard Australian Landlines and other landlines in select countries (Premium numbers not included). It will also provide Unlimited International Texting back to Australia and to over 200 other countries.

You will need to add credit on top of this $15 International feature if you want to call an International Mobile that has a per minute rate and is not Unlimited. Calls to Australian mobiles are 7 cents per minute, however mobile calls to select countries are unlimited.

You can search the countries and rates via the link HERE. If you just add credit without adding this $15 international talk and text feature, then you will be charged at the pay as you go rates which are very expensive. These rates can also be viewed with the previous link.

To add credit for International Mobile calls you can use the following link HERE.

Coverage

When the T-Mobile coverage map states that the coverage is by a partner network in the USA, this means that you will only be able to make local calls and send local text with your Prepaid Sim Card USA. You will not be able to use your data and international calling in these areas. For example, T-Mobile only has a partner network when in Alaska, so you will only be limited to local calls and text within USA.

Additional Sim Card Information:

If you are travelling with another person it is important to have the ability to contact one another at any time especially in an emergency. We highly advise that you both purchase a Prepaid Sim Card USA so you can keep in touch.

International SIM cards require your phone to be unlocked, if you are unsure please contact your service provider for more details.

These Travel sim cards for travellers are prepaid and come with set features. So there are no hidden fees or roaming costs and as such you can never be charged anything extra than what you pay at the checkout.

Plans are subject to change without notice by the carrier but we will do our best to inform you of any changes as soon as they arise.

T-Mobile USA is one of the largest telecommunication service providers in the United States of America (USA)

How to Recharge?

The Prepaid Sim Card USA plan will last 30 Days from activation. If you are staying longer than 30 days and wish to recharge the sim you can do this by either going into a T-Mobile store or calling T-Mobile customer service 611 from your mobile handset.

Once you have exceeded your data limit, your data service will be restricted to 2G speeds and you will be unable to add data to your Prepaid Sim Card USA for the remainder of the 30 days. If you think that you are going to require more than 6GB Data we advise that you purchase our Unlimited Data sim cards for USA.

Alternatively, as another option if you are travelling for longer than 30 days, you can purchase additional Prepaid Sim Card USA based on the duration of your travels. If you are travelling for 60 days you can purchase a second Prepaid Sim Card USA, and then swap them over at the end of each 30 day period (however, each sim card will have a different phone number). You will need to put the arrival date for the second Prepaid Sim Card USA approximately 30 days after the original activation date. For example, if you are travelling from 1 March to 30 April, you will purchase 2 sim cards and have the arrival date for the first sim card noted as 1 March and the arrival date for the second sim card noted as 1 April.

Shipping and Delivery Time

Transit Time: Below are the transit times for different shipping options. Transit time is the time between leaving our warehouse and delivery to you. Transit time is calculated in Business Days (Monday-Friday).

Shipping prices noted below are per cart not per product. So you can add multiple sim cards in one cart and pay one shipping cost

Within Australia:

Items are normally dispatched either the same day or by the next business day. Sims are shipped from Melbourne, Australia

7-12 Business Days once Dispatched via International Airmail Post - $7. Please note: Airmail does not have tracking. If you would like a quote for international shipping with tracking and/or quicker service please email support@simcorner.com

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SimCorner sells International prepaid sim cards for some of the hottest tourist destinations around the world. Our travel sim cards will help YOU SAVE on expensive roaming fees and Bill Shock while you are on holiday! #StayConnected