Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America : 2 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options

Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 5 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 5 days of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

What will the cost of shipping be, and how long before it will arrive?

For an estimate of shipping time and cost, place the item in your cart and an estimate will be given at the checkout page.

Custom and personalized orders

Custom orders for different sizes are priced at the same rate per square inch as the original design.

Sizing details

The size of each piece can have a slight variation due to the nature or reclaimed wood. Usually the size will be within half of an inch.

Gift wrapping and packaging

We offer gift wrapping with brown craft paper and twine to accentuate the rustic nature of our work.

Care instructions

We recommend a light dusting of your piece with a dry duster or clean rag. Heavier cleaning can be done with canned air (that you also use on a keyboard). Liquid or chemical cleaners may alter the color.