every customer have his own web account!!! you have access to this web account all the time!!!if you want to disconnect the account and you are afraid that they will not to disconnect it you can just open your web account while you are talking to Vonage rep. !!!it is a real time, so once your account is disconnected you can see that at the same moment on your screen !!!

Why would I stick around? Most of the correct answers have been listed for me staying until the end. But, I want to add one more for me: I am paying a fraction of the cost to be on a landline which would require interaction with Verizon (insert boo, hiss). I fully understand the technology may not be perfect, but unlike most I really haven't had any problems. With the understanding that Vonage is using tomorrow's technology I am certainly willing to have a slight risk verses the benefits I get in both costs, features, and control over my phone service. Verizon (insert boo, hiss) did not give me almost instantaneous logs of ALL my phone calls (incoming and outgoing). Verizon (insert boo, hiss) did not give me a CHEAP toll free number for family convienence. I seriously doubt any traditional company could match my current advantage. Raise the sails, I'm on board till the end.

_________________VonageVoip Enabled August 3, 2005Roadrunner Cable Modem (Motorola)Linksys PAP2-VD connected to a Linksys WRT54GThe days of thousands of pounds of copper wires hanging on poles are coming to an end.

One thing I think we forget is that Voip is a complicated system that uses everyone elses internet for access and data transmission to and from Vonage's switch. If Comcast or Road Runner or Verizon hic cups, then so does our phone service. As far as the outages, I have only experienced 2 outages in the 2 years I have been with Vonage (that I can remember). Then I rely on my network availability number to get me through. I pay $18.00 total a month for my one line. If I want service that does not glitch, then I can pay $50.00 a month to get it. Even then, a hardwired phone line does and can go down.

As far as faxing, I have found that if your adapter supports it use "*99" ahead of your number. That will tell your adapter to use max bandwidth for that call. I also find that *70 will also allow faxes to go through better. I have never found out why, but it always helps for me. The third tip is to use "#" at the end of your dialed phone number. That tells Vonage that you are done dialing and gets the call processed faster. My fax's (HP 5610) dial string then consists of "*70,*99,1234567890#" I find that helps every time. The last tip that works with the HP fax is to scan the document first and then fax. I find that certain faxes will not connect when faxing directly through the scanner.