HAVING PROBLEMS TRACKING CLIENT REQUESTS (FAULTS OR SALES ENQUIRIES)?

TICK-IT was built on the DREAMER cloud platform and allows for the management of a ticketing queue. It is perfect for any industries small or large that need to manage incoming support/sales emails or any Job card process, including Service Industry, Sales, Call Centre and more.

Ticket / Call Logs

The ticketing system automatically collect mails and generates a job card number for easy identification and feedback.

Job Cards

Tickets are assigned to staff to action. All tasks needed to complete the ticket are linked together to form a job card.

Work Sites

A site inventory can be created on the ticketing system in order for you to automatically assign tasks to locations.

Cost Management

Costs can be loaded onto a ticket including material, labour or services. These can be assigned as internal fees or billable to client.

Auto SLA / Escelated Alerts

Notification alerts can be set to comply with service level agreement time contraints.

History Overview

Each ticket generated keeps a running history of what has happened on that ticket from start to end.