Win the customer's heart - Our Mantra!

At bti, we cannot emphasize enough on how hard we work at winning our customer's heart. Every single department from the top to the bottom has this mantra strongly embedded as a motive and a core value for its existence. Hence, we are all proud of our customer service representatives working diligently to achieve this objective for each and every customer of ours. Bottom line: YOU are important to us and we want to see you happy!
To achieve this, a customer service representative is assigned to look after you as soon as you join the bti family. This rep works as your central nervous system connecting you with everyone else in the smoothest possible manner. He looks after your requirements to be met at bti and also with any external agencies.
He helps you achieve a smooth transition into your newly booked apartment or office; reminds you of how to make your home or commercial space better, listens to your needs, gets in touch with the right persons and gets your work done! Other than these services, he provides you with support to arrange your home loan, gives you periodic updates of the progress of construction of your apartment, helps you in the customization of your apartment, sets you up with the interiors' team and so on.

In between all of the above, he also invites you to the various fun things happening at bti for our customers. For eg. Art competitions for kids,pithautshob for families, outings, fairs, Eid reunions, just to name a few.
And after you have moved in, he is still at work with an unmatched post-handover service agenda. We all know moving into a new place has certain teething problems - small but niggling and annoying! This is where our heroes step in and help you out once again.
After months of handover, he is in touch with you as at bti, it's not always about business; its also about bonding!Please do read the comments of our customers.

FAQs

You will be assigned a customer service representative. He will be there to help you through the full process of buying any space from bti. He will be the contact point for you, helping you out in any query, dilemma, discussions that you may have over time.

Though you may visit the construction site, we prefer that you go by appointment with your CSD rep for a more productive visit. Other than it being a safety hazard, visiting the site often also hampers the progress of the work. We encourage you to leave the construction site work on us while you address your concerns directly through your CSD rep.For your property/space, your feedback is important. However, it is good to follow a streamlined process and always take a prior appointment for site visits.

Yes. bti will customize your apartment as per your requirement as long as it does not alter the outer elevation of the building or location of the bathrooms and verandahs. You need to provide the decision regarding optional/modification work and payment within stipulated time given by bti to ensure smooth progress of construction work.

To smooth the construction and handover, bti does not allow external agencies to carry out any work before the handover of the space. However, bti interior solutions, being a concern of bti, can incorporate the interior work during construction. If all dues are cleared and you have opted to take possession before the official handover date, you can then proceed with external agencies, but at your own risk of damage and other security issues.

Before handover, all dues must be cleared. Four working days are required by bti for completing all the internal procedures after which the standard handover procedure entails you to make a final inspection of your space with your assigned representative from bti Customer Service Department.

You will then be required to complete all paperwork at the bti office and receive the keys and the formal Possession Handover Document from us. If for some reason, you are unable to personally attend the handover, you may authorize someone with a Power of Attorney who will receive the handover on your behalf.

On your behalf, we will arrange the utility connections for electricity, water & gas for the full building. However, if the government agency is unable to provide such utility connections, bti will not be held responsible.

After paying certain service charges and completing other formalities, you can apply for name change of the allotment of the apartment/commercial unit. Please note that before handover you cannot transfer the allotment directly to any third party.

The Real Estate Act 2010 protects the interests of the Buyers, Landowners and the Developers. We believe and hope that when we act as your partners, you will not need to protect your interests as we would be there to always look after you!

Should you not receive handover of your space/unit within the stipulated date mentioned in the DOA, provided certain conditions are met and if there has been no default in installment on your part, you will receive compensation from bti.

The apartment owners form a Committee which is responsible for the common affairs of the apartment complex. The committee is responsible for cleanliness &maintenance of the building, generator & substation, payment of support staff’s salary & utility bills, maintenance of books of accounts, arrangement of monthly meeting, annual meeting between all apartment owners etc.

The monthly common service charge is collected monthly by the Committee from all the apartment owners and is used towards the running costs of your apartment complex. It typically covers the cost of utility bills, generator fuel and lift maintenance, security guard’s salary, etc.

The Reserve Fund is a contribution from all the apartment owners totaling to approx. Tk 50,000 or so which has to be deposited before handover of your space to you. The fund is utilized as long term expense for apartment maintenance issues such as replacement of generator, lift mother board, exterior building paint and so on.

As per bti Terms and Conditions you will receive free maintenance service for one year from date of project completion of any project. This covers any teething problems anywhere in the building as per our reference terms & conditions. For management and maintenance of common services, like landscaping, security and cleanliness of the complex, bti will be looking after it for 2 years to enable a smooth transition to the customers.

We are always at your service, whenever you need us. However, formally bti arranges a post-handover meeting in the project once after 3 months and another after 12 months of the handover. During the post-handover meeting, bti takes your valuable feedback or suggestion which helps bti provide better service to you. We listen to you and help fix any problems that may occur in the initial move-in stages.

Happy Customers

From the first day we contacted bti about purchasing an apartment, we have been very happy with their professional approach and their attention to detail. They are very much customer oriented and have been very empathetic about our queries and concerns. An apartment is a major lifestyle purchase and we are very happy to have chosen bti.

Mrs. Kaniz Fatema & her Family

Apartment Owner of Silverdale, Uttara, Dhaka

Thank you bti for making our home-ownership experience a truly joyful one. We are very pleased with the prompt response and the excellent customer care we received from bti. One thing I can say about bti is that they go the extra mile to make sure that we as customers are always satisfied.

Dr. Surma Zakaria Choudhury & her Family

Apartment Owner of Centara Grand, Green Road, Dhaka

bti was our first choice when we wanted to buy a home. Their reliability and strength in construction are already well known and on top of that, they have an excellent customer service team who always reached out to us and made sure we had a hassle free and smooth home buying journey.

Mr. Md. Mohosin Uddin & his Family

Apartment Owner of Elan, Uttara, Dhaka

bti is well reputed in the industry for their reliability and on time handover. So when we wanted to buy a home, it was an easy choice to go to bti. They were very much helpful, prompt and responsive with anything we wanted to know. They made our home buying experience a very pleasant one and we are very grateful to bti for giving us the perfect home.

Mr. Mozammel Haque & his Family

Apartment Owner of Good Fortune, Uttara, Dhaka

Buying a home from bti was undoubtedly the right decision I took for my family. Their high construction quality made me feel completely secure and their outstanding customer care convinced me of their reliability in the industry.

Mr. Chowdhury Shofiul Azam & his Family

Apartment Owner of The Oakville, Uttara, Dhaka

We trust the name bti for their excellent quality in construction and reliability; it was easy to choose to buy an apartment from bti.

Mr. Monjurul Islam & His Family

Apartment Owner of Rio, Uttara, Dhaka

Buying an apartment can be a daunting task but bti made it easy and seamless. Throughout the whole process, bti made us feel comfortable and we were completely assured that we have made the right choice.

A S M M Monowar Sagor & Family

Apartment Owner of Orchard Park, Mirpur, Dhaka

When we wanted to buy and apartment, one of the important factors was the reliability of the developer company and dealing with bti has successfully put at rest all of our worries and gave us peace of mind that our home is a safe abode.

Achinta Kumar Biswas & Family

Apartment Owner of The Rainbow, Sector # 13, Uttara,Dhaka

We are elated to be customers of bti. Their customer service is unparallel in real estate sector and they have successfully helped us in making our dream of owning a home come true.

Capt. Jamal Hossain & Family

Apartment Owner of The Magnificent, Chandmari, Chittagong

To the whole bti team-thank you. You have done a wonderful job in building our home.