DMV: DMV Website Sees 50-Percent Increase in Viewers Over Last Two Years As Site Improves Services

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February 24, 2013

FOR IMMEDIATE RELEASE

DMV Website Sees 50-Percent Increase in Viewers

Over Two-Year Period as Site Improves Services

WETHERSFIELD – In the last two years DMV has recorded a 50-percent increase – from 4.2 million to 6.2 million – of annual visits to its website (ct.gov/dmv) as the agency improves the design, information and services offered.

In the last two years DMV posted more forms to download and created more online services for customers. It also has streamlined its website design as part of a continuous evaluation to make information easier to find and understand. Statistics show more people are going online, using a variety of devices and using the web more often as a first step in seeking information.

“Our online presence is important. We are striving every day to improve as more people use the web and as more people go to our site before visiting a DMV or AAA office,” said DMV Commissioner Melody A. Currey.

More than 100 forms, once only available by mail or in a DMV office, can now be printed to use immediately. These include the popular one needed to register a motor vehicle. Among online services now available are: learner's permit scheduling for the knowledge test, business license renewals for dealers, repairers and recyclers, online canceling of lost or stolen license plates, online registration renewal, infraction ticket processing, vehicle registration checks, and look-ups of available vanity plate combinations.

To make finding crucial information easier for visitors, the website offers DMV’s Easy Answers. Certain popular pages have a summary of the most important points to know. A link to more detailed information is at the bottom of each page.

“These summaries help customers easily get the most important information, which is what most people want. Those who need more details can get them, too. It’s a win-win,” said Commissioner Currey.

These summary pages also help many small-screen tablet and mobile users, whose use of the site jumped by 450 percent in the last two years. Between 2011 and 2012, visits from them increased from 270,500 to 1.5 million, and now account for nearly 25 percent of users.