Mark is a Customer Centric Business specialist. Based in south east Queensland, Australia, Mark led one of the first, large scale CRM deployments for one of Australia's leading financial institutions. For the last twelve years Mark has consulted to leading organisations in Australia, as well as SME's and is a sessional academic.

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Mastery of Customer Experience at your fingertips with CX University’s online courses. Earn your certification as a Customer Experience Specialist (CXS)™ or get college credits to stand out and advance your career.

[Sep 26-28, San Antonio]
The only event focused on the latest and best CX strategies for B-to-B companies. Features powerful keynote addresses, engaging workshops, and valuable networking aimed at driving business success through customer insights and intelligence. Attendees will also receive two special reports focused on research and best practices for CX leadership. Register with the discount code “CustomerThink” to get the lowest available price.

A first-of-its kind marketing program for the CX industry, the new CX Playbook Partner Sponsorship Program incorporates five key marketing elements. The program is designed to produce qualified leads all year long – but costs less than entry-level sponsorship of a single CX event. Limited charter sponsorships are available.