EU roaming

EU roaming Prices and Fair Use Policy in DNA corporate subscriptions

The pricing mechanism and fair use policy described below is applied to EU/EEA roaming services offered for DNA’s corporate subscriptions starting 15.6.2017.

All mobile service usage in the EU/EEA area shall be billed with (at least) the domestic tariffs. Domestic tariff is the subscription-specific unit price for calls, text messages and data transfer applied for mobile usage in Finland. Based on the service usage and traveling volumes, either the EU baseline fee or EU surcharge may be applied on top of the domestic tariff.

EU baseline fee when usage is within fair use limits and roaming is periodic

When a customer uses roaming services in EU/EEA area - and the usage is within fair use limits and roaming is periodic, the following tariffs are applied on top of the domestic tariff:

PHONE CALLS

Domestic tariff

Receiving calls: free of charge

SENDING SMS/MMS

Domestic tariff

Receiving messages: free of charge

DATA TRANSFER

EU baseline fee: 0.0046 EUR/MB

Certain DNA subscriptions include an EU data package as part of the monthly fee. EU data transfer consumption within the package is not billed with the EU baseline fee. Detailed information about the data packages is presented later on in this document.

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EU surcharge when usage is not within fair use limits or roaming is not periodic

When consumption surpasses the fair use limits, the EU surcharge shall be added on top of the domestic rate. In case the EU roaming is no longer considered periodic, the EU surcharge shall be applied to calls, messages and data transfer. The EU surcharge rates for voice calls, messages and data transfer are listed below:

PHONE CALLS

EU surcharge: 0.032 EUR/min

Receiving calls: free of charge

SENDING SMS/MMS

EU surcharge: 0.010 EUR/message

Receiving messages free of charge

DATA TRANSFER

EU surcharge 0.006 EUR/MB

The fair usage limits and the definitions of periodic traveling are presented in the following sections. In case the limits are surpassed, an automatic notification SMS shall be sent to the customer before applying EU surcharges.

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What are the fair use limits?

Calls

No roaming-specific monthly usage limits are applied to phone calls. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply.

Messages

No roaming-specific monthly usage limits are applied to SMS and MMS messages. Only the domestic fair use limits - if such limits are defined for the customer’s subscription - shall apply.

Data transfer

For EU data transfer, subscription-specific monthly fair use quotas shall be applied. The monthly fair use quotas for DNA’s phone and mobile broadband subscriptions are listed in the following tables in gigabytes (= 1000 megabytes) per month.

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EU-data fair use quotas with DNA phone subscriptions

The Netti EU add-on service for DNA Optimi EU L, DNA Optimi EU XL, DNA Optimi EU XXL and DNA Business Rajaton 4G subscriptions includes an EU data package that is also the monthly fair use quota for EU data transfer for these subscriptions. For the EU data package, data transfer is free of charge within the EU/EEA.

Other DNA subscriptions - Consumption within the fair use quota shall be billed with the EU baseline fee (0.0046 EUR/MB). The subscription specific fair use quotas are listed in the table below:

Product

Quota (GB/month) 2018

DNA Optimi Perusliittymä

Daily data transfer

0,7

DNA Optimi Liittymä

Perusnetti service

1,7

DNA Netti add-on service

XS

1,3

DNA Netti add-on service

S

1,8

DNA Netti add-on service

S PLUS

2,3

DNA Netti add-on service

2 M

2,2

DNA Netti add-on service

21 M

3,2

DNA Netti add-on service

50 M

4,7

DNA Netti add-on service

150 M

5,2

DNA Netti add-on service

150 M Plus

3

DNA Netti add-on service

300 M

6,9

DNA Netti add-on service

50 M unlimited

5,3

DNA Netti add-on service

150 M unlimited

6,6

DNA Business Rajaton 4G Suomi

50 M unlimited

7,7

DNA Netti add-on service

300 M unlimited

11,6

DNA Liikkuva Laajakaista yrityksille subscription

S

1,3

DNA Liikkuva Laajakaista yrityksille subscription

S PLUS

2,3

DNA Liikkuva Laajakaista yrityksille subscription

M

2,6

DNA Liikkuva Laajakaista yrityksille subscription

M PLUS

3,6

DNA Liikkuva Laajakaista yrityksille subscription

L

4,0

DNA Liikkuva Laajakaista yrityksille subscription

XL

5,6

DNA Liikkuva Laajakaista yrityksille subscription

XXL

7,0

DNA Liikkuva Laajakaista yrityksille subscription

XXL+

12,0

With other data services consumption within the fair use quota shall be billed with the EU baseline fee 0.0046 EUR/MB.

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What is periodic travel?

DNA mobile subscriptions are not designed for permanent roaming. When roaming is no longer considered periodic but permanent, the EU surcharge is applied on top of the domestic rate for all EU roaming services. Roaming is considered periodic when either traffic volume criterion or presence criterion is fulfilled:

Traffic volume criterion: The cumulative usage of data transfer, phone calls and text messages in Finland is greater than the usage in EU/EEA area during the past 120 days

Presence criterion: The cumulative number of days spent in Finland is greater than days spent in EU/EEA area during the past 120 days. For the calculation, days spent outside EU/EEA area shall be considered domestic days.

In case neither the traffic volume criterion nor the presence criterion are fulfilled, the customer shall receive a notification text message about surpassing the limits of periodic roaming. After the message, all further consumption shall be billed with EU surcharge added on top of the domestic rate. Any billed EU surcharges shall be refunded if the customer shows as consuming mobile services mainly in Finland. Charging the EU surcharge is stopped again when the traffic volume criterion or presence criterion is fulfilled.

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Validity and constraints

This pricing is applied in the EU/EEA area for DNA corporate subscriptions from 15.6.2017 onwards. For other subscriptions, the pricing principles for the EU/EEA roaming are described in the subscription terms and conditions.

The pricing applies for calls and messages originated from the EU/EEA area to normally priced fixed line and mobile numbers. The pricing does not apply to calls and messages to service lines and corporate numbers with special pricing. Calls and messages from Finland to abroad shall be priced according to international calls’ pricing list.

The pricing is valid for customers that either live permanently in Finland or have stable links to Finland. In case the customer cannot show stable links to Finland, all EU/EEA roaming services shall be billed with the EU surcharge added on top of the domestic rate. Stable links can be formed by, for example, a permanent home address, employment or studies in Finland. DNA may ask for proof of stable links upon signing a subscription contract, and whenever DNA suspects that customer no longer has stable links to Finland.

In case the use of roaming services is considered fraudulent, the EU surcharge shall be billed on top of the domestic rate for all EU/EEA roaming services. Usage is considered fraudulent if the customers subscription is inactive for long time and used mainly or solely abroad, or if a customer has several subscriptions and they are used sequentially while roaming.

The customer does not have the right to sell or give subscriptions (SIM-cards) to persons not living permanently in Finland and not having stable links to Finland. In case a subscription is given to such person, all EU/EEA roaming services are billed with the EU surcharge added on top of the domestic rate. DNA also reserves the right to close such subscriptions immediately and terminate the related contracts. Closing the subscription and/or terminating the contract does not limit customer’s liabilities for outstanding payments.

The EU roaming pricing principles and the EU fair use policy of DNA’s corporate mobile phone and mobile broadband subscriptions is based on the EU Commission Implementing Act 2016/2286.

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Preferred networks and available services in the EU area

DNA’s preferred roaming networks and the available services in EU/EEA area are subject to change from time to time. Current status is listed in the table below on per country basis. DNA customers’ mobile phones should select the preferred network automatically. In problem cases and at the edge of the coverage areas, one might need to select the preferred network manually in the phone.