Terms and Conditions

Terms and Conditions of Use of the Site

1. WHO WE ARE

The Site is owned, and the services offered on the Site are operated by 365 Global Tickets Limited, a Company registered in Jersey Channel Islands, Company Number 80508 located at the address 7-11 Britannia Place, St Helier, Jersey, JE2 4SU, Channel Islands, referred to in this Site as “we” or “us”.

2. WHO YOU ARE

On the Site we describe a visitor to and / or a user of the Site as “you”.

3. UNDERSTANDING THE TERMS

Please carefully read these Terms and Conditions of using and / or transacting purchases on this 365 Ticket Site hereinafter referred to as “the Site”.

By using the Site, you confirm your understanding of these Terms and Conditions of Use of the Site, hereinafter referred to as “the Terms”.

4. ACCEPTANCE OF THE TERMS

By continuing to use the Site, you confirm your acceptance of and your agreement to the Terms and to any new Terms which we may post on the Site. From time to time we shall change the Terms. We may advise you of such changes by any reasonable means, including by posting the amended version of the Terms on the Site. Your use of the Site following any such changes we make to the Terms will confirm your acceptance of such changes. Any such changes to the Terms shall not apply retroactively to any claim or dispute between you and us in connection with the Terms if such dispute arose prior to the last updated date applicable to the version of the Terms in which we included such change. We may, at any time, change or delete all or part of the Site.

We may levy charges, alter or waive charges which we might require to use the Site. We may make special offers, for limited periods, at our sole discretion, to you or to any Site user.

5. TO WHOM DO THE TERMS APPLY

The Terms apply to you when you access the Site whether via the Internet, Wireless Application Protocol, Mobile Network or in any other way.

6. AGREEMENT BETWEEN YOU AND US

By using the Site, you are entering into an Agreement between you and us, “this Agreement”.

7. ON SITE CONDUCT

In using the Site, you agree to obey the law, respect the rights of others. We invite you, on our Reviews page, to accurately record and to add comment on your experiences of using our Site. We will not, however, permit, accept, publish or retain in a customer review, language which we, in our absolute discretion, deem to be obscene, foul-mouthed, objectionable or defamatory. We reserve the right to terminate your use of the Site for any conduct which we consider to be inappropriate, or for any breach by you of this Agreement; to honour, or not to honour, or to impose conditions on the honouring of, any voucher, ticket, coupon, coupon code, promotional code or other similar documents or promotions; to bar any previous or intending user of the Site from making any or all Transaction(s); and/or to refuse to provide any user of the Site with any Product.

8. REGISTRATION

If, in our absolute discretion, we decide that you need to register to use any part(s) of the Site, we may reject, or require you to change, any user name, password or other information which you attempt to provide to us in registering. Your user name and password are for your exclusive personal use and must be kept confidential. You are fully responsible for any use of your user name and password. You agree to immediately inform us, as soon as you become or are made aware, of any breach or unauthorized use of your user name and password on your Site account by initially completing this form.

9. SITE AVAILABILITY

The Site may not be appropriate or available for use in some jurisdictions outside Jersey, Channel Islands. When you access the Site, you do so at your own risk, and you are responsible for complying with all local laws, rules and regulations applicable in the territory from which you access the Site. We may limit the Site’s availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

10. OUR SERVICES AND PRODUCTS

On the Site, we provide you with information and services enabling you to book and confirm tickets of admission to Attractions, Activities, and Experiences including but not limited to Theme Parks, Attraction Venues, Sightseeing Tours by Bus, Boat, Aircraft, Zoological and Wild Life Parks, Aquariums, Museums and Art Galleries, Theatre and other performing Arts, Shopping Tours, Gift Vouchers and other leisure experiences, collectively “Products”.

11. DESCRIPTIONS, IMAGES, INFORMATION ON PRODUCTS ON THE SITE

Descriptions of, images of, and / or references to Products offered by us on the Site have been provided to us by our Product suppliers and are included on the Site for guidance purposes only. We do not, and we will not accept any liability for any inaccuracy in their use. They do not suggest, imply or confirm our recommendation, approval or endorsement of such Products. Except to the extent prohibited by applicable law, we reserve the right, with or without prior notice, at our sole discretion, at times and dates of our selection, to change any or all such descriptions, images, and references and to limit or withdraw the availability of any Product(s) offered on the Site.

12. PRODUCT PURCHASES BY YOU ON THE SITE

Should you choose to purchase any Products made available to you by us through the Site (each such purchase, a “Transaction”), you may be asked to supply certain information in connection with each Transaction, including without limitation your credit or debit card number or other payment account number, your billing address, your email address, your postal address or other shipping information.

By commencing a Transaction, you undertake and warrant to us that you are of a legal age to enter into this Agreement, or if you are not, that you have obtained parental or guardian consent to enter into this Agreement and are fully authorised and have a legal right to use the payment instrument which you intend to use to complete the Transaction.

Unless we expressly provide otherwise, all purchases and Transactions which you make on the Site are subject to this Agreement.

13. UNACCOMPANIED CHILDREN CANNOT BE ADMITTED TO ANY PRODUCT ON THE SITE

You undertake and warrant that any and all information, which you provide relating to any children included in the Transaction, including age(s) at the time of the intended admission to the selected Product, will be true and accurate.

You also undertake and warrant that any child included by you in a Transaction will be accompanied by an adult aged 18 years or above. Unaccompanied children will not under any circumstances be admitted to any Product offered on the Site.

14. USE OF PRODUCTS BY YOU

All rights in the Products available to be booked through the Site, are not owned by us. We are subject to, and any and all Products purchased by you on the Site, are subject to the Terms and Conditions offered and applied by the owners of the Products. A Product owner’s Terms and Conditions govern the terms of your usage of a Product purchased on the Site and where the Product owner’s Terms and Conditions conflict with the terms of this Agreement, the terms of the Product owner will govern your Transaction and use of the Product.

Subject to your compliance with the terms and conditions of this Agreement and any other applicable terms and conditions imposed by us or on us by the Product owner, you have a limited right to use those Products which you purchase or access through the Site solely for your personal, non-commercial use in accordance with the terms and conditions of this Agreement and any other terms and conditions which may apply to the use of such Products, which right you cannot assign to others. Unless we expressly provide otherwise, all Transactions, all Products and your use of such Products are subject to this Agreement.

15. PRODUCT PRICES, CHARGES

Price(s) and / or availability of any Product offered by us on the Site are subject to change without notice.

If, for any reason, any Product is listed and offered at an incorrect price or with other incorrect information, we retain the right to refuse to supply such Product or to cancel any Transaction for such Product and to refund any payment which we may have received for any such Transaction.

You shall pay all charges incurred by you or on your behalf through your use of the Site, at the price or prices in effect at the time such charges are incurred, including without limitation any postage, shipping and / or handling charges.

16. PAYMENT RECEIPT AND PROCESSING BY US

We or our third-party payment processors will automatically process the value of your Transaction(s) charges against your selected payment method on completion of your purchase and confirmation of completion of your Transaction.

We will inform you if all or any portion of your Transaction is cancelled or if additional or different information is required to complete your Transaction and, on the Site, we will explain the difficulty which needs to be resolved. We will make every effort to find solutions but, we will not compromise your or our security in the payment process.

17. CONFIRMATION AND ELECTRONIC ISSUE OF TICKETS OF ADMISSION TO YOUR SELECTED PRODUCT(S)

On receipt by us of your payment of the value of your Transaction(s) made on the Site, we will, on the Site, confirm the successful completion of your booking(s) of your selected Product(s). Your booking confirmation and ticket(s) of admission will be made available to your designated email address for you to print or, if requested by you, will be mailed to you to the address you will have provided.

Certain Products require a confirmation reference number which we must obtain on your behalf from a Product supplier. This process can from time to time cause a delay in our being able to issue your ticket(s) of admission immediately. We will advise you if such a delay arises and we will keep you informed of the timing of delivery.

18. CONFIRMATION OF AND DELIVERY OF HARD-COPY PRINTED TICKETS OF ADMISSION TO YOUR SELECTED PRODUCT(S)

If you choose to purchase and to receive hard-copy, printed tickets of admission, your tickets will be mailed to you by priority mail to the address you provided to us.

NOTE: Should you, or another person on whose behalf you were acting, lose one or more hard-copy, printed tickets, those lost tickets cannot and will not be re-issued and will be regarded as tickets of admission which have been cancelled by you.

19. PRODUCT DELIVERY CONDITIONS

Except to the extent prohibited by Jersey, Channel Islands applicable law, we reserve the right to vary Product delivery options. Technical or operational problems may, from time to time, delay or prevent delivery to you of one or more tickets of admission for a specific Product. Except to the extent that Jersey, Channel Islands applicable law provides otherwise, your sole and exclusive remedy with respect to any tickets of admission for a Product which are not delivered within a reasonable period will be either the replacement by us of such tickets of admission for the Product or a refund of the purchase price you paid for such Product, as determined by us in our sole discretion.

20. CANCELLATIONS, REFUNDS, NON-ARRIVAL

Except to the extent any applicable law in Jersey, Channel Islands provides otherwise, all sales made by us to you or to you acting on behalf of others, through the Site and all Products purchased by you or by you acting on behalf of others, making a Transaction on the Site, are final, cannot be changed or amended, cannot be cancelled, and all payments made by you relating to your Transaction(s) on the Site are not refundable, except as may otherwise be expressly set forth in this Agreement.

Failure, for any reason, by you or others on whose behalf you were acting, to use one or more tickets of admission which you purchased from us on the Site, for admission to one or more Products, will be treated as a non-arrival by you, or others on whose behalf you were acting, and will be regarded as you, or others on whose behalf you were acting, having cancelled your Transaction(s).

21. AMENDMENTS TO CONFIRMED AND ALREADY DELIVERED TICKETS OF ADMISSION

Notwithstanding the terms outlined in Clause 20 of this Agreement, we will, if requested by you, make best efforts to assist you, acting on your own behalf or on behalf of others, to amend certain tickets of admission details, such as times and / or dates of admission to a Product, the name or names of the person or people who will be using the tickets of admission, or in certain circumstances we may issue a credit note to the value of the tickets of admission, for use by you at a future date on the Site.

Making such changes to one or more tickets of admission can be done only with the prior approval of the Product owner(s) which is at the absolute discretion of the Product owner to which the ticket(s) of admission would apply.

Any and all such changes or amendments which can be made by us to an already confirmed and delivered ticket of admission will attract a charge of £5.00 (or other currency equivalent) per amended ticket of admission.

22. DEATH OR SERIOUS INJURY OR SERIOUS ILLNESS

In the event of death, serious injury, or serious illness making it impossible for you or another person on whose behalf you have purchased one or more Products, the booking(s) you have made for yourself or for the affected person and anyone booked on the same booking reference, may at the absolute discretion of the Product(s) owner(s) be refunded.

If more appropriate or suitable to you, the Product(s) owner(s) may agree to change the date(s) of the tickets of admission to meet your requirements.

Application for refunds or amended tickets of admission must, in such circumstances, be supported by suitable documentary evidence of the cause(s) of your application.

23. CANCELLATION PROTECTION

On your behalf and in your interests, we have put in place, with an independent Insurer, a Cancellation Protection Policy, which you can purchase from Ticket Plan Limited (409405).

This is an elective policy which you may wish to purchase when purchasing one or more Products from the Site.

Details of the available Policy are available here. Please carefully read and understand the Policy terms before making a purchase of a Cancellation Protection Policy from Ticket Plan Limited.

24. IDENTIFIABLE PERSONAL INFORMATION PROVIDED BY YOU

Information which you provide to us through the Site is governed by our Privacy Policy, which is located here (the “Privacy Policy”). Should you submit any personally identifiable information to any third-party in connection with the Site (for example to Ticket Plan Limited for the purpose of taking out a Cancellation Protection Policy as set out in Clause 23 of this Agreement) such third-party’s collection, use and disclosure of your personal information may be governed by its own privacy policy, and not by our Privacy Policy. In any event, we are not responsible for the information collection, usage or disclosure practices of third-parties. You agree that all information you provide to us is true, accurate and complete, and you will ensure that such personal information is updated if required. Should you decide to make any of your personally identifiable information publicly available on the Site, you will do so at your own risk.

25. USE OF YOUR INFORMATION

By your provision and submission of information to us, you give us the right to use the information in accordance with our Privacy Policy, including, without limitation, by providing the information to selected third parties who will be engaged in the completion of any and all Transactions completed by you or on your behalf and in the provision of the Products which you have purchased in your Transaction(s). Verification of any and all information which you submit may be required by us prior to our acknowledgment or completion of any Transaction initiated by you on the Site.

26. THIRD-PARTY APPLICATIONS

The Site includes and can be used by you to access certain Third-Party Applications. Your access to or use of these Third-Party Applications may be governed by alternative or additional Terms and Conditions which may not be or are not set out in this Agreement, but which will be required to be observed by you when outlined to you by the providers of such Third-Party Applications.

27. CONTACT US

Full contact details are available here. If you have any questions regarding the meaning or application of the Terms of this Agreement, please direct such questions to info@365tickets.com. We request that you do not include Credit Card, Debit Card, other payment instrument information or other sensitive information in any email to us but do please include your Transaction reference if known.

28. ERRORS, OMISSIONS, LIMITS OF LIABILITY

We are not and will not be held as being liable for any errors or acts or omission by any person not directly employed by us.

We do not own or control our Product suppliers and we are not and will not be held liable for any act or omission of our Product suppliers, their agents, servants or employees.

We are not and will not be responsible or liable for any loss, damage or any expense whatsoever and without prejudice to the generality of the foregoing whether caused by strike, civil commotion, fire, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions, cancellation of performances, Shows, Sporting Events, Tours or temporary or permanent closure of Attractions made by our Product suppliers, for any reason whatsoever or other force majeure. Subject to the Terms of this Agreement our liability shall be limited to the price paid by you for any tickets of admission which you have purchased on the Site.

29. PROMOTION CODES

From time to time we may issue Promotion Codes. We have a, "Voucher Code" box situated at the, "Basket" page where valid codes (case and space sensitive) can be entered. You may only redeem one Promotion Code at a time.

Please note excluded brands and Promotion Codes may be amended at our discretion at anytime. If you have any questions about the use of Promotion Codes please contact our Customer Care Team, here.

30. JURISDICTION

Unless otherwise specifically agreed the Terms and this Agreement shall be subject to and construed in accordance with Jersey, Channel Islands, Law and is subject to the exclusive jurisdiction of the Courts of Jersey. It is hereby deemed that the Agreement is made in the jurisdiction of the Royal Court of Jersey and is not subject to any other jurisdiction or laws, unless as otherwise may be expressly stated in this Agreement.