The VoiceLink E1 / IVR provides four to eight E1 line interfaces. Up to 8 VoiceLink E1 boards can be installed in PCI slots of a single PC chassis enabling port expansion up to 30X8X8 ports per system.

It is suitable for large size CTI projects. The bundled IVR II 4.X flow design tools greatly reduced the design effort. By masking out low-level details, users no longer need to possess telecom
knowledge and worry about it’s operation.

The Graphical User Interface with its drag and drop components allow designer to easily make connections of call flow sequence of his choice. If required, it can be modified and verified quickly.

With IVR II 4.X, CallURL’s product opens a path to avoid expert for CTI / IVR design task. As far as a person has basic programming or logical thinking capability, he can work out a decent application by referring to demo samples.

With the build-in simulation function, one can even do most of the verification without real telephone lines.

The IVR II 4.X also comes with channel Monitor and logging utilities, this not only for easy real-time channel status monitor, but also serves as a good debugging tools.

• How Contax IVR II Ease Your Design Task

Contax IVR II is centered on its Runtime Engine that will execute call-flow assigned to individual channels. When a call is coming in, call-flow associated with that channel will be executed and ends either by the caller or the call-flow design.

To do this, Contax IVR II provides a collection of common “components” usually required in call-flow design, and make them available to designer’s choice.

Each component has its related code implementation, when executed by IVR II runtime engine, detail operation will be carried out.

Thus, IVR designer has no need to know the under-line operation and can focus on their logical design. They don’t need to worry about telecom operation any more.

Flow Control

Call Control

Media Control

Contax IVR II uses GUI to allow designer pick component (s) and drag-drop them in the design panel. Connections are made to control the proper flow based on operation condition or design requirements.

Interface to SQL database, web server and other resources (e.g. DLL, E-mail server, Fax, SMS,
… etc.) are all “packed” as “component”, so designers can use
them at functional level. (Nice and easy!)

For every
components, there’s rich choice of “property” which can be
filled (or, bring in as variables) to reflect real operation
needs. Thus, a comprehensive solution is available , which
allows you to design, deliver and support advanced interactive
platforms for multimedia communications. (such as telephony,
voice, fax, email and mobile transactions)

In addition, to simplify the debugging process, Contax includes a simulator that allows the call-flow to run and with its companion channel logging capability, Call-flow design can be verified before heading to the real world.

To support outbound call applications, the Runtime Engine has provision to check call request entries put into its database and perform calls based on entry setting. When a call is connected, associated call-flow will be executed so that same flexibility for handling incoming calls is also on outbound calls.

A schedule utility that interfaced to database is incorporated for users they only doing predefined call out task and not bothers to deal with SQL database.

IVR Voice Production
Built-in voice
production management interface for both client and system
Voice libraries Multi-language support and selection (For PCX Application)

IVR Run-time & System Monitor
Multiple,
concurrent line-channel monitoring with each running a different
application Channel(s) can be
assigned to work in inbound or / and outbound mode Line independent
operation with System logs to record system activities System reports to
show numbers of incoming and abandoned calls etc.
Call flow usage
monitoring System administration includes channel setting,
security management and channel status monitor