The United States Department of Energy (DoE)

The United States Department of Energy (DoE) projected that using
ServiceNow's cloud‑based IT service management (ITSM) platform would
save 40% over the cost of upgrading its legacy BMC Remedy ITSM
software. With a goal of improving overall service delivery,
ServiceNow has given the DoE a single system of record and far
superior process automation than the legacy system allowed.