Rocky Bay Customer Service Charter

About our charter

At Rocky Bay we respect and value our customers, always striving for excellence in all that we do.

We are committed to fostering and cultivating a culture of diversity and inclusion. This provides Rocky Bay with an opportunity to advance our services, build diversity in our workforce and provide culturally responsive programs.

Our customer service charter sets out our promises to you, so that you know what to expect when you use our services, and how to provide feedback.

Our Values

Providing excellent customer service

Looking for better ways

Working together

Being professional and accountable

Our Promise

We respect, value and create environments which embrace cultural diversity and inclusion

We recognise the rights of all individuals

We will deliver on our commitments

We will be courteous and respectful at all times

We will be open and honest in all that we do

We will continue to learn from our customers, accepting without bias differences of any kind

You can expect

To be welcomed by informed people who work with you

Attention to your particular cultural needs and requirements

Services that continually strive to improve

Truth and transparency

Availability and accessibility of relevant information in a timely manner