Knowledge Management

ITIL process

Knowledge Management refers to the capture, storage and re-use of the wealth of experience gained by IT teams over time. Effective Knowledge Management enables staff members to share in the pool of skills and experience of the entire organization.

By providing this knowledge to your IT Staff, the result is faster resolution by your Service Desk. By enabling your customers to access Knowledge directly on the Self-service Portal they can ‘pre-diagnose’ issues that are logged to your Service Desk and even prevent tickets from being logged entirely.

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About Alemba

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alemba’s specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.

With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organization. Alemba can assist with every aspect of your Service Management needs, from software implementations to maintenance and support, training and upgrades.