Software Release Management

Today's software companies are challenged to provide fixes to customers and to understand what changes are in every release of their products. RTI offers an integrated CRM software suite that provides release management in addition to support/help desk and defect tracking functionality. CustomerFirst addresses customer and technical support, development/defect tracking, quality assurance, hardware and inventory management, maintenance contracts, time tracking and billing, and more. All of your employees can access all of your customer information, and your customers can use RTI's WebFirst product to have 24/7 Internet access to an extensive knowledge base, so they can solve many of their problems on their own, freeing up your personnel for other tasks.

CustomerFirst provides sophisticated defect tracking capabilities, allowing you to track the fixes in versions, platforms, and releases of your product. It produces a “Release Notes” report when a new release is built. This lists all the changes in the new release or version. It also produces reports on the number of bugs by release to see if new releases are improving in quality. CustomerFirst can also assist with all of your development activities. Developers can track their time so this can be compared with the estimate that was initially entered, and have access to all of the information gathered by the support rep, saving them valuable time. CustomerFirst automatically notifies support when a fix or new release is ready for their customer.
RTI's integrated business CRM solution not only lets you manage software releases, but also allows you to improve your customer responsiveness. Now all of your employees can access customer information regardless of the department in which they work. Support, development, QA, professional services, and sales all can benefit from RTI's CRM solution.