Crisis & Emergency

An emergency 111 TXT service for people with hearing or speech difficulties.
Do you have difficulty hearing or talking on the phone? Register now for the 111 TXT service so you can contact Fire, Ambulance or Police in an emergency. For more information and registration, visit www.police.govt.nz/111-txt

Providing services for adults (18-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem.
Community based care providing outpatient appointments
Inpatient care (Emergency/crisis assessment 24/7)
Alternatives to admission (crisis respite care and home based crisis support)
Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)

De Paul House provides emergency residential accommodation, social work and counselling support. To be eligible for services clients must have dependent children, NZ residency or Permanent residence for 2 yrs plus. Entry to all services is based on a needs assessment.

Support is available to those who are living with abuse or violence. Intervention strategy is based on the delivery of key services:
Provision of Men's living without violence/anger management programmes
Provision of Men's support programmes
Provision of Women's support and education programmes
Provision of Women's relating respectfully/anger management programmes
Provision of Children and Teenager's programme

Providing services for adults (18-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem.
Community based care providing outpatient appointments
Inpatient care (Emergency/crisis assessment 24/7)
Alternatives to admission (crisis respite care and home based crisis support)
Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)

New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety.
Provide 24 hour service, 365 days a year
Involved in crime prevention as well as responding to crime
Support and rehabilitate victims
Increase people's personal safety
Keep community free from intimidation, civil disturbance, and unreasonable annoyance
Reduce risk of property theft/loss/damage

Providing services for adults (20-65 years) who are acutely unwell or in crisis, or have an on-going or recurring mental illness, or short term but significant mental health problem.
Community based care providing outpatient appointments
Inpatient care (Emergency/crisis assessment 24/7)
Alternatives to admission (crisis respite care and home based crisis support)
Access to specialist ongoing rehabilitation and extended care residential facilities (residential support needs provided by NGO, clinical needs met by WDHB)

Shakti provides intervention and prevention around family violence for women, children, young people and families from Asian, Middle Eastern and African communities.
Services that are provided include 24/7 multilingual national crisis-line, outreach social work, crisis-response, specialist advocacy (WINZ, HNZ, immigration and legal representation), refuge accommodation, counselling and life skills and safety programmes. Shakti also provides family conferencing, couple counselling, youth-specific social support in Auckland.

Essential Services:
Helpline 9am-11pm, seven days a week nationwide
Face to face appointments
Call out advocates - 24 hours a day, 7 days a week in the Auckland City area
Education in family violence issues for community groups and professionals
Men's Stopping Violence Programmes
KIDshine - for children who have witnessed family violence
Women's Refuge
Shine in Schools
Ministry of Justice Approved Programmes for adult victims and offenders as well as children

0508 TAUTOKO is Lifeline Aotearoa's suicide crisis helpline. Operated by highly trained and experienced telephone counsellors who have undergone advanced suicide intervention training, 0508 TAUTOKO is a free, nationwide service available 24/7 for those in distress, or for those who may be concerned about the wellbeing of family, whanau or friends.
If you, or someone you know, is in immediate danger, please call emergency services immediately on 111.