Refunds & Exchanges

Please read carefully. If your order does not qualify for a Refund or Exchange, you can Sell
,them here on the website or bring them into the store for a Buyback Refund.

A receipt or packing list is REQUIRED to do any type of return, refund
or exchange and is subject to the following guidelines. In addition to the
receipt, customers seeking a refund on items purchased with a credit or debit
card must present the card used and the refund will be credited to the card. A
cash refund will not be given for purchases made with a credit or debit card.
Online orders being sent back will only be refunded the amount of the
book. Shipping is non-refundable. Please read the instructions below for
returns.

1. Return Grace Period

Starts on the first day of the term or semester and ends (must be postmarked or brought into the store by this date) according to the schedule below:

14 calendar days for 12 week and 16 week courses

7 calendar days for 8 week, mini term and self pace
courses.

2. Book Condition

All items must be in their original state and/or packaging. Shrink-wrapped
materials must remain sealed. Items must be clean and not contain any markings
or highlights.

3. Non-Returnable Items

No returns, refunds or exchanges
given on optional books, study guides, manuals, workbooks, or trade
books. Do not purchase these items unless you are
certain you want them, regardless of their "required" status. No
returns, refunds or exchanges will be given on supplies, skill center
books, spiral bound books, modules, gifts, software, or clothing.

4. Shipping

Shipping and Handling (Freight)
charges are not refundable.

5. Return Shipments

Returns and refunds that meet the requirements
above may be shipped back to the Bookstore, by either:

1. Refusing the unopened package and giving
it back to the carrier to be automatically returned, or
2. Shipping the package back to the
Bookstore using the following instructions.

The student MUST include inside the package: a copy of the original
packing list and/or receipt, reason for return, and as much contact
information as possible including; name, address, email, and a
working telephone number.

Clothing may be exchanged or returned up to 7 business days after purchase
providing the tags are still attached and clothing is in its original condition.

7. Electronics & Software

No refunds or exchanges will be
given on the following: Laptops, notepads, digital recorders, and earphones or
earbuds. Flash drives and calculators are eligible for refund/exchange if they
are still in their original, unopened packaging for up to 7 business days after
purchase.

8. Buy Back Policy

Buyback is conducted by
a Wholesale buyer during the last week of each term or semester and daily
Monday-Thursday. The Buyer determines the wholesale price of all books being
bought back. Prices can change without notice and therefore may not be the same
from one term to another.

Students may be offered a price for their textbooks, in good condition and
with all its components; i.e. CDs or unused access codes, based on the continued
use of the title at the college or based on the national wholesale value of the
textbook.