TOWNS SERVED: Belchertown, Brookfield, East Brookfield, Hardwick, Monson, Palmer, Ware, Warren and West Brookfield WHO CAN RIDE: Anyone from the “towns served” can travel between or within these towns! Children ages 12- 18 may ride alone with written parental permission. Click here for the permission form and related information.COST: $2 each way per rider ($4 round trip).HOURS OF SERVICE: Monday through Friday (except holidays), from 6:30 AM to 7:00 PMTRIP PRIORITIES: Trips for employment and education purposes are reserved on a first-come, first-served basis. Rides to work, college, and job training programs take first priority. Requests for other purposes such as medical appointments and shopping are put on a wait-list and will be either confirmed or re-booked 1 day prior to the ride.HOW TO REQUEST A RIDE:1. Call 413-544-3401 at least two days in advance to request a ride by voicemail. Leave your name, phone number, pick-up address, drop-off address, date/time that you wish to arrive at your destination, and whether or not you require a handicapped-accessible vehicle. If the day before your requested ride is a holiday, please call one extra day in advance. There is no service on holidays.2. Your ride is not reserved until you receive a call from the Dispatcher confirming the date/time of your reservation. 3. Cancellations must be called in at least 24 hours before your scheduled pick up time.4. Round trips to & from the same starting point may be requested with one phone call.5. Requests for regularly recurring trips will be considered for employment and education rides only, on a space-available basis.6. If your trip is employment or education-related, the Driver will wait for you to drop off or pick up your child at daycare, if the daycare is in one of the towns served, then continue on to your destination. You need to inform the Dispatcher of your need to travel to the daycare, and to tell the Dispatcher the address of the daycare in your ride request. 7. Children ages 12 – 18 with written parental permission will be driven to the confirmed destination on the Driver’s log.WEATHER POLICY: There is no service if the Ware Public School District closes OR if the Governor declares a State of Emergency.PICK UP/DROP OFF POLICY: The Quaboag Connector will arrive within 2 minutes of the “pick up window” stated by the Dispatcher. Riders should be ready at the beginning of the “pick up window”; Drivers will wait a maximum of 5 minutes. If the van is running late, the Dispatcher will attempt to call you with an updated arrival time.TRAVEL TIME: Because you and other riders may have different destinations, please understand that your route may not always be direct and may take extra time in order to get everyone to where they are going.DRIVER ASSISTANCE: Drivers may assist riders, if requested, to get on and off the van. Drivers cannot escort customers beyond the curb. Drivers cannot load or unload bags or packages. Shopping carts are not allowed on the Quaboag Connector.CONNECTIONS: ​The Quaboag Connector can connect you to other regional transit services. These include:WRTA Route 33 at Brookfield Center, inbound to Worcester weekdays at 5:39AM, 7:35AM, 6:10PM, and 7:10PM.PVTA Ware Shuttle: 7 in-town trips each weekday with local hourly departures from 9:00AM to 4:00PM.PVTA Palmer Village: 8 trips each weekday between in-town locations, and 4 trips each weekday to Eastfield Mall in Springfield.PVTA Route 45: 8 trips on weekdays from 7:10AM to 7:50PM between Belchertown Common and UMass Amherst (when in session).

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