They told us that our sole mission in life is to make the customer feel happy. They told us we could do anything to make the customer happy, and were expected to. If said customer wanted say, a sample of the peanut butter, we were obliged to give said customer a sample of said peanut butter. But what if the customer wants a blowjob? Tough question, it would afterall keep them happpy, which is a Good Thing. Sadly, that was not covered in this particular session.