Frequently Asked Questions

What is this? I have so many questions.

Commonly referred to as "Japanese Toilets" because they can be found on virtually every toilet in Japan. Simply, IZEN bidets are very advanced toilet seats that washes your bum with gentle warm water and dries you with warm air. Toilet paper is not necessary.
IZEN bidet replaces the toilet seat. Installation typically takes 20 mins, and all necessary parts are include. No new plumbing, no extra space needed.

How do you install it?

IZEN bidet replaces the toilet seat. The main steps are: 1) remove existing toilet seat. 2) screw in IZEN toilet seat. 3) Connect provided water tubes to water supply to toilet tank.
Only tools you would need are a wrench and a screw driver. You would need about 20 mins.

Who will love a bidet?

The early adopter tech smart gadget loving man - he who can appreciate the toilet as a Throne that must provide ultimate comfort and unquestionable cleanliness.

Elderly - care for the elderly. They will love the warm seat and gentle wash, all controlled by remote, with large buttons.

I never used a bidet before, does it hurt?

No, it feels amazing, like a shower. We also created 5 water pressure settings, so you can always start at the lowest setting to get used to the sensation.

Would the wand get dirty?

No. First, the wand is always hidden away inside the bidet seat when it is not in use. Then before and after each use, the self-cleaning mechanism washes the inside and outside of the wand to get rid of any potential debris. Finally, the wand is made with highly hygienic anti-stick, anti-bacteria material.

Do I still need toilet paper?

Not for cleaning, but a tiny bit of paper can be used to quickly dry off after washing. We highly recommend the built-in air dryer.

Where are IZEN bidets made?

We are a Korean manufacturer. Before we started selling under our own brand, we used to make bidets for major Korean companies like Samsung. Our bidet seats are actually found in over 30 countries under various brands.

Does this fit my toilet?

95% of toilets are compatible, some odd shapes like square or curved toilets are not supported. Double check the size you need. The mounting plate has up to 1 inch of adjustment room to accommodate slight variations in different toilets.

Shipping?

Amazon does shipping for us so it is fast and reliable for our customers. Customers typically receive their package within 3-5 business days.

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General Info

Product Info

About Us

IZEN has been an innovator of electronic bidet seats for over 13 years, manufacturing for global brands such as Samsung. We are introducing our brands for the first time to North America with our flagship IZEN 5 and IZEN 1 smart bidet seats. Customer service service@izencanada.comBusiness inquiry info@izencanada.comAddress 1 Yonge St, Suite 1801, Toronto, ON