New anticheat measures break the game once again

Yesterday the dev team have updated the anticheat system bringing a whole bunch of new issues to casual players once again. This time they are declaring this is software based and suggest a solution - close all third party software on your PC.

Here is the official community manager statement posted on reddit:

TL:DR – SORRY! Try closing programs running actively in the background that could be causing problems that you’re having. If possible, close one, then launch the game to see if your problems were resolved, then rinse and repeat until your problem is solved. If you find a program causing the problem for you, tell us what it is so that we can finely tune our anti-cheat solution.

First off, we’re sorry that many of you have been impacted negatively because of yesterday’s patch.

We didn’t proactively announce this, but part of the update yesterday included some new anti-cheat solutions that have unfortunately caused many of the problems that folks in this thread are having.

Some of us in the office have experienced the same problems ourselves, and after some troubleshooting we’ve determined that various programs are interfering with our anti-cheat solution, and that there’s a lot of tweaking we need to do on our end to fix that.

The program that was causing interference for us was a Text Expansion app that automates and makes easier some repetitive communication tasks. We’re not sure why it’s interfering with the anti-cheat solution, but we closed it and it immediately solved the problems we were having. Our assumption is that many of you are experiencing issues because of other types of programs interfering. We’ve seen reports that some antivirus solutions are causing problems, automation and productivity tools are as well. We’re not sure how many programs is causing the problems, but that’s where we need help.

If you’re experiencing issues since the patch yesterday, try closing programs running actively in the background. They very well could be causing the problems that you’re having. If possible, close an application then launch the game to see if your problems were resolved. Rinse and repeat until your problem is solved. If you find a program causing the problem for you, tell us what it is so that we can finely tune our anti-cheat solution.

Again we’re sorry this happened, and that it took us so long to respond here.

We hope this solution would help you to fix the game if it has become broken for you and we really hope that some day the updates will make the game better for everyone.