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We're very aware from past discussion threads that issues surrounding the collapse of the DGM affiliate network and the non-payment of cashback is still an issue that people feel needs discussion. We're entirely happy for people to discuss it on this separate DGM discussion thread so that it doesn't prevent other forum users getting the answers they need to their other queries. In the past this has often clogged up other threads with pages of posts and has disrupted the question and answer format for other users.

So we're going to start things from scratch, with a clean slate, with two separate discussion threads, one for DGM discussion, one for cashback questions for Quidco (this one).

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Please help us with this.

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Hello Joseph,
Thanks for replying.
Unfortunately I don't use Twitter or Facebook.

Is there any other way I can get you the details?
Eg I believe some sites have a "Private Message" facility, does MSE? Or I could send you an email directly perhaps.
Alternatively I could add to my support ticket on the Quidco site if that helps.

No worries... Are you able to do exactly the same, only this time; Send that to members@quidco.com and let me know on here once you have done that.

Kind Regards,

Joseph
Quidco Company Representative

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

i used the quidco energy switch in october and i`m still waiting for the cashback.i put a claim in a month ago but still no payment.i`m getting to the stage of putting it down to experience and just using other cashback sites now,as this was a simple cashback that is coming from quidco not another company.

Are you able to provide me with the claim ID for that raised claim so I can check that for you?

Kind Regards,

Joseph
Quidco Company Representative

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

I can't believe I'm going through the same rigmorale again to claim my bonus the same as I did last June. Is the process made really difficult on purpose to put people off??!
I got the £10 bonus offer in June last year and it took months of messages back and forth to quidco support with various responses. A few would suggest I wasn't eligible and others would tell me things like 'we've applied the bonus manually, wait 72 hours' and nothing would ever happen.
I now fear the same annoying never ending back and forth communications after the bonus offer in February. I've so far been told it takes 72 hours after the transaction is showing ready to withdraw (yet it had been more than 72 hours at that point). I got another message saying something similar and then another one from someone not even knowing anything about the offer?
When I forwarded a copy of the e-mail showing the offer I received I got told I didn't opt in yet I have 3 e-mails after that time clearly saying 'Thanks for opting in'. I have communications on Facebook to confirm I did everything in accordance with the offer conditions etc.

Are you able to check that Claim ID once more, as I could not find a claim with the ID 4324107

Alternatively, when you log into your Quidco account and visit your activity page; Are you able to provide me with that cashback's transaction ID?

Kind Regards,

Joseph
Quidco Company Representative

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

I can't believe I'm going through the same rigmorale again to claim my bonus the same as I did last June. Is the process made really difficult on purpose to put people off??!
I got the £10 bonus offer in June last year and it took months of messages back and forth to quidco support with various responses. A few would suggest I wasn't eligible and others would tell me things like 'we've applied the bonus manually, wait 72 hours' and nothing would ever happen.
I now fear the same annoying never ending back and forth communications after the bonus offer in February. I've so far been told it takes 72 hours after the transaction is showing ready to withdraw (yet it had been more than 72 hours at that point). I got another message saying something similar and then another one from someone not even knowing anything about the offer?
When I forwarded a copy of the e-mail showing the offer I received I got told I didn't opt in yet I have 3 e-mails after that time clearly saying 'Thanks for opting in'. I have communications on Facebook to confirm I did everything in accordance with the offer conditions etc.

Apologies for the frustration caused by this. This is certainly not the sort of experience we want for our members when it comes to making use of our bonus offers.

Allow me to look into that for you. Are you able to send us a Facebook PM with the subject line 'martyp MSE' so I can locate your account.

Do let me know on this thread when you have done that too so i do not miss that.

Kind Regards,

Joseph
Quidco Company Representative

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

I will look into that and respond to you as soon as I get that all checked out.

Thanks for your patience thus far.

Kind Regards,

Joseph
Quidco Company Representative

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

To allow me to sort that out for you, are you able to confirm the cashback amount in question... I just want to make sure that the right amount is awarded to your account.

Thanks for your patience.

Kind Regards,

Joseph
Quidco Company Representative

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

You're very welcome, and thanks for allowing me to look int that for you.

I hope you enjoy your cashback and do keep in touch.

Kind Regards,

Joseph
Quidco Company Representative

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

As the BT reward card amount is advertised on BT's Quidco page; a switch to BT would make you eligible for both the BT Reward card amount and the relevant cashback amount advertised on the BT quidco page for whatever Infinity Broadband package you go for.

I hope that clarifies matters... And do give us a shout should you have any further questions.

Kind Regards,

Joseph
Quidco Company Representative.

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

Official Company Representative
I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.comThis does NOT imply any form of approval of my company or its products by MSE

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