At Cisco we recognize that successful telework programs include technology as well as policy and people! When I speak of “policy” I am referring to mandates at state, local, provincial and/or federal levels; as well as any internal organizational policies and procedures to ensure delivery of agency mission. But what about the ‘people’ – your workforce? I read a lot about policy and trends happening around the globe – focus on GhG emissions, continuity of government, energy and real estate reductions, information assurance, etc… but hear little of “the workforce” and the acknowledgement that “work is what we do, not a place.”

Critical to the success of any telework program I would suggest are the ‘people.’ We are what makes any good strategy succeed! If you agree with my thinking, then you may find a recent paper authored by WorldatWork, “Telework: Considerations for an Effective Program,” may help your assessment on workforce eligibility… and help contribute to program success as it focuses on the user of telework, we the people. Here is a sampling of few questions you may take into consideration when determining eligibility of telework… Does the job lend itself t o a telework environment? Does the employee who is requesting the arrangement demonstrate a strong work ethic and does he/she continuously meet his/her work deadlines? More…

As you execute your plan and move from “the evaluation phase” to “training and launch phase” Cisco Collaboration/Video Solutions for Government like Webex and video are very effective training and communication tools to help facilitate your telework program training plans. These secure, collaborative tools can meet the requirements of the entire workforce including employee, middle management, IT and facility organization, as well as help avoid unnecessary travel and expenses too!

Clearly defined goals and the right tools help ensure communication success

In a small company, keeping the lines of communication open with your employees might seem like a no-brainer. But if some or all of your team works remotely—in a branch office, on the road, or at home—staying in touch can seem like a full-time job. It doesn’t have to be. With the right tools and attitude, remote employees can stay productive and in touch with each other and their clients.

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