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Our awards and accreditations

Whether you’re looking for health information, calling our helpline or raising valuable funds for us, you know that we meet the highest standards of service and support.

We're a Living Wage Employer

We're proud to be a Living Wage Employer.

This means that every member of staff working for the British Lung Foundation earns a real Living Wage.

The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living, and is announced each year by the Living Wage Foundation as part of Living Wage Week.

Our online breath test was also a runner-up – this time in the screening award. The reviewer said: “This is a great resource and I hope it helps a lot of people to take action that changes their lives for the better.”

Association of Medical Research Charities

We use a robust system to make decisions regarding the research projects that we fund. This system includes a rigorous peer review process. Peer review is an accepted means of assessing research quality; medical research charities use peer review to award grants so that their decision making is independent and transparent.

The validity of peer review is based on certain fundamentals: that there are no conflicts of interest between donors and recipients, and that the expert scientific review is high quality, independent and unbiased by any association between applicant and reviewer.

Every five years, our peer review systems are audited by the Association of Medical Research Charities (AMRC) and the BLF holds AMRC ‘best practice in medical and health research peer review’ certification.

How to make a complaint

We are committed to providing the highest possible quality of service to our supporters, but we know that sometimes things go wrong. If you have a complaint or criticism about the British Lung Foundation, please let us know so that we can make any necessary changes and prevent mistakes happening in the future.

We will always treat your complaint seriously, with sensitivity, discretion and understanding, and we will treat you fairly and with courtesy.