We are specialists in undertaking mystery guest and secret shopping assignments ensuring our clients have
valuable and focused customer perception intelligence from which to build continuous improvement within
their operations.

Our core values come from our risk management background working with many businesses to develop viable
and rewarding income streams whilst removing unprofitable and high risk practices likely to present a
threat to the client’s business. This foundation has given us a unique insight in helping businesses turn
around problems that are like a cancer slowly spoiling the health and well-being of their business and has
established us as the recognized first choice provider to those clients seeking a sensitive but no nonsense
approach to their corporate needs.

We are risk managers and commercial investigators who work with you to identify, collate and deliver
detailed intelligence on your trading patterns using mystery guest, secret shopping and investigative
observation techniques. The service we offer involves providing our clients with more than just the usual
basic feedback on a ‘buying experience’ – we provide a complete business intelligence report and appropriate
management solutions including business mapping where appropriate. Our clients use the findings of the business
intelligence report as a no holds barred benchmark of their current trading regimes and the basis for continuous
improvement initiatives and staff performance management.