CMMI® For SVC

The Capability Maturity Model® Integrated – Services (CMMI®-SVC) Ver. 1.2 is an integrated model to propel process improvements in the service industry, the model addresses the activities required to establish, deliver, and manage services.

CMMI®-SVC places proven practices into a structure that helps an organization to assess its organizational maturity and process area capability, establish priorities for improvement, and guide the process improvement initiative.

The overview to CMMI®-SVC Ver. 1.2 workshop introduces participants to the model and its fundamental concepts. The course discussion emphasizes the understanding of different model representations, the five maturity levels and the 24 Process Areas (PAs) of the model. The course also provides an overview to the statistical concepts and the nuances of understating High Maturity practices, the truths and the myths associated with the same.

Workshop Benefits

The workshop will help the participants to:

Understand the CMMI® framework

Understand the detailed requirements of the process areas in the CMMI®-SVC

Understand the need of CMMI®-SVC and how it can be used to solve your organizational issues

Understand the synergies and differences between CMMI®-SVC and CMMI®-DEV and ITIL

Make valid judgments regarding the organization’s implementation of process areas

Learn to develop a practical and effective implementation roadmap

Identify issues that should be addressed in performing process improvements using the CMMI®-SVC

Quality Team

Process Improvement Team

Delivery Heads

Practitioners who will be participating in the CMMI® SVC journey

Appraisal Team Members

The workshop follows lecture supplemented with illustrations. The instructor maintains a high level of student interaction and discussion to satisfy the student’s needs in their work environments. Extensive experiential learning and cases studies will be integrated in the workshop proceedings.