LEAD event - communications and customer service for practice staff, Thursday 22 March 2018

Communications and customer service

Thursday 22 March 2018

Good customer care is becoming increasingly important in modern day general practice. Patients have increased choice so they can easily move practice if they feel dissatisfied. This course will cover many issues in relation to customer care in a fun and interactive way.

This is a very popular event where you will learn about communication skills and behaviour patterns and how to establish a patient centred service within your practice.

At our recent finance event for GPs and practice managers NHS England London’s vaccinations and immunisations team gave the following advice to practices when submitting their childhood immunisations (0-5) data...