General FAQs

Phoenix is a cloud-based backup and archival solution primarily for remote office servers. Because Phoenix is cloud-targeted backup, you do not need an elaborate deployment to get started. Instead, after you purchase a license, all you have to do is install Phoenix agents on servers from which you want to back up data. Phoenix agents establish a connection between your servers and Phoenix Cloud. After configuring your setup from the Phoenix Management Console, backups across servers start. To know more, see About Phoenix.

► How does Phoenix work?

The Phoenix setup includes Phoenix Cloud and multiple instances of Phoenix agents (deployed on the servers that need to be backed up). Phoenix follows a client-server architecture to ensure that your server data is backed up at regular intervals.
Phoenix Cloud triggers backup requests to agents and also handles requests for restores. Phoenix agent is a component that is installed on servers. It communicates with Phoenix Cloud for data backup or restore. To know more, see About Phoenix.

The powerful global deduplication that Phoenix employs ensures reduced backup windows and faster restores. With Phoenix, you can expect faster backups, with native server connections of up to 100 Mbps. Deduplication brings about effective speeds of up to 1 Gbps.

The flexible design of Phoenix can be leveraged to support backup and restore needs of organizations of all sizes, from a single remote office File server to a globally distributed enterprise - all from a single console.

A Phoenix deployment is entirely cloud-based. With Phoenix, you can free your IT staff from having to manage multi-tier implementations with secondary storage locations. What's more, you can expect to see increased reliability of backups with reduced levels of IT support.

The Phoenix license depends on how much data you consume, thus ensuring optimum costs, even over longer retention durations. The optional Phoenix CloudCache can further increase the speed and efficiency of both backups and restores. Ideal for bandwidth-challenged locations or organizations with very short RTO objectives, data can be cached on an appliance close to the server. This allows for LAN speed backups and restores, with the ability to send data to the cloud on a schedule.
To know more, see About Phoenix.

► What retention options does Phoenix offer?

We have multiple retention options, from 14 days to up to decades. To know what retention option is best suited for your needs, get in touch with your account executive. You can also write to the Druva Support team.

► How much will Phoenix cost?

The purchase price of your license depends on the storage that you plan to purchase. To know how much your license will cost, get in touch with your account executive. You can also write to the Druva Support team.

► What are the purchase terms of a Phoenix license?

For exact purchase terms, get in touch with your account executive. You can also write to the Druva Support team.

► Do I need to pay a separate maintenance price?

For details about the maintenance price and the support plan that will best suit your needs, get in touch with your account executive. You can also write to the Druva Support team.

► What are in-product notifications?

The in-product notifications are communications from Druva to the Phoenix administrators to keep them updated about the new features, product changes, and enhancements. In-product notifications are displayed under the icon on the menu bar.

► What are the types of in-product notifications?

Informational notifications for a feature or an enhancement release. These notifications include links to release notes where administrators can read up further details. These notifications are represented with the icon. Phoenix displays only one informational notification at a time.

Actionable notifications for actions that administrators must perform to prepare for the product updates. These notifications can be specific to all organizations or a single organization. For example, a ‘Configure Cloud administrator’ notification will be applicable to all organizations and you can view it from the All Organization page. And an ‘End of Life notification for a Windows 2003 server’ notification might be applicable only for organizations that have a Windows 2003 server, and you can view the notification on the relevant organization page.
These notifications are represented with the icon. Phoenix displays up to four actionable notifications at a time. This notification continues to show up until you perform the required action.

► How to view in-product notification for All Organization?

Log on to Phoenix Management Console.

On the top-right corner of the menu bar, click .

► How to view in-product notification for an organization?

Log on to Phoenix Management Console.

On the menu bar, click All Organizations, and select the required organization from the drop-down list.

On the top-right corner of the menu bar, click .

► What is the Phoenix idle session timeout?

The idle session timeout for Phoenix is 30 minutes. You will be logged out of the Phoenix Management Console if the console is idle for 30 minutes.