Foundation repair

I'm going through a bit of a nightmare with the house I bought. I
found out during the inspection that a foundation repair had occurred
a few months earlier. The inspection suggested it might not be
holding and there seems to be movement based on interior and exterior
cracking. The owner provided a copy of the transferable warranty that
was stamped by a professional engineer, so we proceeded to buy it.
When we moved in, we had the company come out and inspect it and they
said it was purely cosmetic. Not sure (since I have never dealt with
this type of stuff before) if that was true or not, a builder friend
sent the company he uses out to take a look for us. That guy said
that if it was his repair, he would consider the cracking a warranty
issue, so now I don't know what to think. He asks to look at my
installation report, and I don't have one, only the warranty.
So I contact the previous owner and he said he never got one. So I
contact the original company and asked for it, and spent several
months in a cat and mouse game where he never responded directly to my
request, then finally said no, that he had an agreement with the
original owner not to release that information. I know that is a load
of BS, so I contact the original owner who calls the company on my
behalf and requests the installation report. The company gets all in
a huff, but finally says they will give it to me. 10 months later I
still haven't received it.
Now I have foundation issues (likely due to the drought) in an
adjacent area of the house. I'm certainly not dealing with this
company again, but wouldn't it be nice for the new company to know
where the existing piers are? So I'm making another attempt to get
the installation report.
My question is, what is typical in the industry? The new company says
they always give the customer the installation report when they are
done. In other people's experiences, has the company that performed
your repairs given you a report on what was installed where? Is there
a legitimate excuse for them to be hiding this information from us?
Thanks for any insight.

Log in

HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.