This week, has been a rollercoaster ride of emotions at Crafty Jo Designs headquarters. There have been whoops of excitement and tears of despair. But what, I hear you cry, what could be the cause of this heady mix of anguish and joy? Well, grab yourself a cuppa, settle down and I will tell you the exciting tale.

I am frequently amazed by the amount of customers who follow their enquiries about my designs with phrases such as "sorry to bother you", "I hope it's not too much trouble" or "sorry to be a pain". Maybe it's because we live in an era of supermarket giants and fast food, we no longer expect customer service.