Tag Archives: Ambs Call Center

Ambs Call CenterHelps AnswerStat Magazine Become Greener

Ambs Call Center, a contact center serving the needs of the healthcare community, has agreed to sponsor the electronic distribution of AnswerStat magazine, which covers the healthcare call center industry.

Currently, twenty percent of AnswerStat subscribers receive their copies of the magazine electronically. “While we encourage subscribers to read digital copies of the magazine, we have no plans to eliminate printing and mailing issues to our readers who prefer a hard copy,” said DeHaan. “It is a balancing act that we are happy to walk in order to meet the needs of all our stakeholders.”

AnswerStat magazine, soon to start its tenth year of publication, has seen support and interest in the magazine steadily increase over time. “This is in no small part to the support of progressive companies such as Ambs Call Center,” added DeHaan.

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Ambs Call Center has been honored with the 2011 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), an industry trade association for providers of call center services. Independent judges are contracted by CAM-X to evaluate call centers throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy, and overall service to their clients.

“Participation in the CAM-X Award of Excellence program helps make for a great first impression for all callers, even when contact is made after regular business hours. The CAM-X Awards of Excellence program raises the bar for the best customer service experience possible. We congratulate Ambs Call Center for their achievements,” said CAM-X president Tom Sheridan.

Ambs Call Center provides full service inbound, outbound, and e-bound contact center and fulfillment solutions, processing over 10 million contacts annually. Ambs Call Center was presented with the award at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.

Notifi is an alerting system used by healthcare institutions to contact clinicians when a critical test result is received. Notifi satisfies the Joint Commission’s 2nd Patient Safety Goal, which is to improve the effectiveness of communication among caregivers. When an alert is created by Notifi, Ambs Call Center’s software provides the most up-to-date clinician contact information, including on-call and escalation communication preferences.