Returns

Thank you for shopping with Cardiff Blues. We hope that you are delighted with your purchase, however, we appreciate that you may need to return an item.

Christmas Extended Returns Policy

If you bought anything from the Club's online site and it was dispatched between November 16th 2018 and December 24th 2018 (inclusive) you can return the item(s) anytime up to 31st January 2019 (inclusive). After 24th December 2018 the on-line returns policy reverts to the standard 14-day period as noted below. If you bought anything from the Club's shop located at Cardiff Arms Park between November 16th 2018 and December 24th 2018 (inclusive) you can return the item(s) anytime up to 31st January 2019 (inclusive). After 24th December 2018 the shop returns policy reverts to the standard 28-day period as noted below. The Club's standard Conditions of Returns apply as noted below.

On-line Returns

If you are returning the item(s) bought on-line (which is not faulty), you have 14 days from receipt of the item(s) to notify us of the item you wish to return. You then have a further 14 days to return the item to us.

Please contact the Cardiff Blues Shop at the following email address to request a Returns Form: shop@cardiffblues.com

Please return your item(s) in an unused condition in the original packaging and all labels still attached,along with a completed Returns Form.

Please return all items, in person or by post / courier to:

Cardiff Blues ShopCardiff Arms ParkWest Gate StCardiffCF10 1JA

If returning your item(s) by post, we would recommend that you use Registered Post as we cannot accept responsibility of any lost items. Please clearly state on the form the reason for return and whether you require a refund or exchange. Postage costs will only be reimbursed if the product is deemed to be faulty.

Conditions of any Return

The item(s) to be returned must:

be unmarked, unwashed and in a saleable condition

be in its original packaging

include all labels which must still be intact.

Assessing the Return

The returned item(s) will be assessed and we will notify you if your return has been accepted. Returned items which do not satisfy the above Conditions of Return will not be accepted.

Refunds will be made using the original payment method and issued within 5 business days from receiving the returned item(s).

Credit/debit card payments may take up to 3-5 business days to appear in your account from the issue date.

Exchange item(s) will be dispatched within 5 business days of receipt of the returned item(s). Please note that a £4.50 UK / £10 Europe, £20 Rest of World £20 re-postage charge will be applied when exchanging non-faulty returns. This will be processed on-line with the exchange and customers will be sent an email asking for payment. Returns will not be exchanged without payment being made.

Our returns policy does not affect your statutory rights.

Shop Returns

If you are returning items bought in the Cardiff Blues shop, please return your purchase(s) to the Cardiff Blues shop in an unused condition, within 28 days of purchasing. Any purchases returned after the date will not be eligible for a refund or an exchange.

Conditions of any Return

The item(s) to be returned must:

be unmarked, unwashed and in a saleable condition

be in its original packaging

include all labels which must still be intact.

Faulty Items

In the unlikely event that your order has arrived faulty, please email us at shop@cardiffblues.com or on 029 2030 2018 and state your order number and the item fault. You have up to 6 months from the date of purchase to return a faulty item. By law, you have 30 days from receiving the item(s) to return the faulty item to us for a refund; after 30 days you will be eligible for an exchange / credit note only.

Accuracy of Colours and DescriptionsThere may be slight variations between the colour of products you receive and how they appear on the website – this could be due to the lighting conditions at time of photography and/or colour settings on your computer. We aim to ensure that the colours shown on the images are a true reflection of the actual colour but we ask that you use the colours shown on the website as a guide.

Cardiff Blues / Cardiff RFC Ltd does not accept responsibility/liability for representations made by a third party for product features or suitability for a particular use.