FAQ

Frequently Asked Questions!

What methods of payment do you accept?

Moneygram / Western Union
You can send money from any Money Mart/ Wal-Mart, Safeway, 7-11 or any postal outlet. Moneygram is the easiest fastest and cheapest. Transaction fees vary based on how much you’re sending and how fast you want the money to be delivered. Ask your service rep. for more information. All you’ll need is a piece of valid photo ID and the funds to make payment. Once you’ve made payment you’ll be given an MTCN number. You need to send us an email right away with this number so that we can pick up the payment and send your order. We try to send all orders on the same day that we’ve received payment.

Sorry no pay pal, no e-mail money transfers or direct deposit.

How do I make an order?

It’s very simple!

Send us an email to sales @ genexpharm.com with a list of what you’d like. We’ll e-mail you back with the price break down and total. Once you’ve made payment you’ll be given an MTCN number. You need to send us an email right away with this number so that we can pick up the payment and send your order. We try to send all orders on the same day that we’ve received payment.

How soon will I receive my order?

We try to mail all orders on the same day that we receive payment. If you missed our shipping cut off your package will be mailed on the next business day. Our shipping method uses Canada Post Xpress ONLY which normally delivers acrossCanada in 1-3 BUSINESS days. Once you’ve made payment you’ll be given an MTCN number. You need to send us an email right away with this number so that we can pick up the payment and send your order. We try to send all orders on the same day that we’ve received payment.

Can I change my order once payment is already made?

Send us an email right away and if we haven’t shipped your order we can add or remove products for you.

Is there shipping on weekends?

For all shipping services, holiday and weekend deposits are considered as being deposited on the following business day. All items deposited after the shipping cut-off time during the week are considered as being deposited on the next business day. Canada Post offices have later hours for convenience of pick up and drop off, but there’s no mail service. Even if we dropped your package off on the weekend it wont be sent out until Monday. Because of this, we don’t have shipping staff on weekends. All weekend orders are packed and shipped on Monday’s.

Do I have to sign to receive my package?

Yes, all of our mailing options require a signature.
If you’d like to have your package sent with no signature required send us an email along with your order.
We prefer to send packages with a signature required so we can guarantee delivery.

Why isn’t my tracking code working?

Sometimes we email the tracking codes out right away. It can take a few hours for the tracking numbers to show up in the Canada Post system. If you’re tracking code isn’t working please check back in an hour or two.

I don’t have a home address to ship to. How can I get a delivery?

Most cities and towns in Canada have a main post office where we can send your package to General Delivery. When you make your order be sure to send us an email and we’ll call Canada Post to ensure this service is offered in your area.

Do you ship outside of Canada?

No, we do not ship the United States or other locations outside of Canada.

Is your packaging discrete?

All orders are packaged in non-descriptive postal bags. We don’t add any company information to the package so your order is very discrete.

How do I know I will receive my package once payment has been made?

We try to ship all packages on the same day that we receive payment and we supply you with a tracking code so you can estimate your order’s arrival date. A signature is also required, so that we can ensure that the parcel is delivered to the address you provided to us.