Abstract [en]

The purpose of this work was to contribute to the development of Total Quality Management, TQM, by describing how an Agile organization uses the workplace meeting as a strategic tool in its quality development work. The work focused on how the team use Agile to drive its quality development work, the structure around work meetings, the function of the leadership during the work meetings and the team member’s experiences when it comes to the quality of the work meetings. The work was conducted as a case study where the subject was a system development team at an international company. The survey methods used were interview study, observation study and questionnaire study. The work was carried out within the

framework of Mid Sweden University's Master's Program in Quality and Leadership Development.

The result showed that the studied team has found ways to use the workplace meeting as a motor for TQM. This by adopting the principles based on the Agile improvement program. Principles that focus on finding forms for a functional interaction with individuals as well as working methods that enable quick adoption to new conditions. The team worked according to a well- and firmly established meeting structure that allowed participants to focus on what to contribute with during the meeting. The leader of the meeting proved to fill two important functions: the task-related which was to lead the working meeting to the tasks that were to be handled, and the group-maintenance which was to facilitate the team interaction. Even though the team members spent much of their working hours in work meetings, they experienced a high level of satisfaction with the quality of the work meetings.