PC/Windows:
. Uninstall Nebula.
. Reinstall Nebula using a write enable folder path for plug-in support installation folder, for example C:\NebulaTempRepository.
. Run your sequencer or audio host, with administrator privilege, and create a new session (avoid templates).
. Nebula should be scanned, detected, and added into the available list of plug-ins.
. Load Nebula and you will see a message asking for authorization.
. A serial file (.SER) will be created into the new NebulaTempRepository path.

Mac/OSX:
. Find your OSX serial number. Go "About This Mac" from the Apple Menu.
. Make a screen shot and save it as .JPG.
. Send us your OSX serial number .JPG screen shot to tech support department in a support ticket form your Dashboard and tell us which product is not creating the serial file.
. We will send you your serial file in the support ticket response.