Pleasant Hotel next to Orchard Road

Les - : Would improve the attitude of the Bellboys to be more welcoming since they are the first people that any one interacts with. Linen should be clean

Situation : Everything is within walking distance

The hotel reception staff were very nice and Roxanne at the reception looked after all my needs. She was even good enough to extend a late check out to 5 pm which is what I liked the best about the hotel. The rooms were not refreshed in the evening like a normal 5 star and when I asked why, I was informed that I need to request them to do it while the night before the room was refreshed. Around 10 pm I asked for some bath towels and I was sent a pair of dirty towels which I returned immediately and they came back again with another batch of dirty towels which I had to return again so never did get the towels. I also had to inform the reception that the bedsheets were dirty and then it was changed...The pool area had a few cracked tiles so it would be wise to be cautious when walking in some areas. Generally it was not a bad hotel for the price that was paid. Bell boys looked at people suspiciously and were not that friendly. The staff were all generally friendly otherwise

Thank you for making Pan Pacific Orchard your hotel of choice. We are delighted to know that our Duty Manager, Roxanne made sure all your needs were met, and that she managed to go the extra way to extend a late check out for your convenience. With regards to your comments about the dirty towels, please be sure that this is not the level of service that we are known for and that we are looking into this, as well as the issue with the cracked tiles that you have mentioned, and the service of our concierge team. We wish to assure you that we are taking the necessary actions to prevent this from occurring again. We hope to have another chance to host you again in the near future. - Warmest regards, Valerie Loy Marketing Communications Manager

5 sur 5

Recommandé pour Tout le monde

par un voyageur vérifié

Really really nice hotel

Publié le 18 juin 2015

Really nice experience in the hotel. The service was great, staff were helpful, we had a very late flight returing to our home that night and the hotel offered a place for us to bath and get changed. The room was big and tidy, toilet and bathroom was also good, with bath salts provided for relaxed bath. King size bed was provided and there were choices of pillows for us. Wonderful gym and jaccuzi. Incredible experience. We will miss this hotel.

Commentaire laissé par : Direction de l'hôtel

22 juin 2015 par Valerie Loy , Direction de l'hôtel

Thank you for making Pan Pacific Orchard your hotel of choice. We are pleased to know that you enjoyed the warm and helpful service provided by our associates throughout the hotel, and that you found the guestroom large, clean and well-maintained. We are also glad that you enjoyed the small touches that we provided to make your stay a comfortable one, such as bath salts for an enjoyable bath, and customised pillow selections. We look forward to welcoming you back to the hotel soon! Warmest regards, Valerie Loy, Marketing Communications Manager

4 sur 5

Recommandé pour Tout le monde

par un voyageur vérifié de tasmania

good location, reception and checkout good

Publié le 30 mai 2015

Les + : pool good, modern room facilities

Les - : wine sevice

Situation : shopping,

room a bit tight but is inner city. dinning service good except for wine service.

Commentaire laissé par : Direction de l'hôtel

4 juin 2015 par Valerie , Direction de l'hôtel

Thank you for making Pan Pacific Orchard your hotel of choice. We are extremely pleased to hear that you enjoyed your time at our hotel and delighted by the exceptional service experienced. We look forward to welcoming you back again! - Warmest regards, Valerie Loy, Marketing Manager

5 sur 5

Recommandé pour Tout le monde

par un voyageur vérifié de Canberra, Australia

Great location, facilities and staff

Publié le 30 mai 2015

Les + : Good location, facilities and staff.

Situation : Orchard Road for high end shopping, close to the botanic gardens, easy & cheap taxi ride to any destination on the island

Great location, only one block from Orchard Rd and a short walk to the Botanic Gardens (just under 2km away). All staff were helpful, interesting to talk to, and very attentive. The Day Spa was fantastic with all therapists being very good at what they do. The pool was a relaxing environment to unwind from a long day checking out the sights. The room was comfortable, Nespresso machine made getting up really easy.

Commentaire laissé par : Direction de l'hôtel

4 juin 2015 par Valerie Loy , Direction de l'hôtel

Thank you for making Pan Pacfic Orchard your hotel of choice. We are pleased to know that you enjoyed the convenient location of our hotel, which is located a stone's throw away from the bustling Orchard Road shopping district. We are also delighted that you enjoyed the use of our refreshing facilities on our Wellness Floor after a tiring day out. Thank you for your compliments to our skilled therapists at St. Gregory spa, and we are glad the trip went exceptionally well for you. We look forward to having you back with us soon! - Warmest regards, Valerie Loy, Marketing Manager

5 sur 5

Recommandé pour Tout le monde

par un voyageur vérifié

离乌节路很近

Thank you for making Pan Pacific Orchard your hotel of choice. We are pleased to know that you enjoyed the convenience of the hotel as we are located just a five minute walk from the main Orchard Road shopping district. Please be assured that our rooms are of comparable size to the other hotels along Orchard Rooms, and our associates are always on hand to assist you should you require a larger room for your needs, subject to availability. Thank you and we hope to see you again soon ! Valerie Loy Marketing Communications Manager

4 sur 5

Recommandé pour Tout le monde

par un voyageur vérifié de Safety Bay WA

Great hotel close to Orchard Road & MRT

Publié le 11 mai 2015

Les + : Everthing

Les - : It could be cheaper.

Situation : great location close to transport etc.

Only spent 2 nights after Thailand holiday but very happy with the Hotel, Staff & Facilities.

Commentaire laissé par : Direction de l'hôtel

18 mai 2015 par Valerie Loy , Direction de l'hôtel

Thank you for choosing to stay with Pan Pacific Orchard! We are delighted to hear that you are pleased with the warm, inviting ambience of our hotel, as well as our friendly associates around the hotel who are on hand to assist with your every need. We hope to have you back at hotel soon! Warmest regards Valerie Loy Marketing Communications Manager

4 sur 5

Recommandé pour Couples

par un voyageur vérifié

Ce voyageur n'a laissé qu'une note Publié le 3 mai 2015 sur Hotels

5 sur 5

Recommandé pour Tout le monde

par un voyageur vérifié de Perth, WA AUSTRALIA

Excellent service & amenities.

Publié le 28 avr. 2015

Les + : Very efficient staff & good service.

Situation : Close to Orchard Rd, Scotts Rd and public transport.

Wonderful stay at this hotel and will be returning back early next month.

Commentaire laissé par : Direction de l'hôtel

18 mai 2015 par Valerie Loy , Direction de l'hôtel

Thank you for making Pan Pacific Orchard your hotel of choice. We are delighted to hear that you had a most enjoyable trip and that our associates were warm and friendly during your stay with us. We look forward to having you back with us soon! Warmest regards, Valerie Loy Marketing Communications Manager