FREE SHIPPING AND RETURNS

FREE SHIPPING

Free shipping, when offered, is valid for ground shipping only. Most
items may be shipped to the 48 contiguous United States via Standard
Ground service. You can expect your order to arrive in 5-7 business
days, which includes order verification and processing. Delivery days
are Tuesday-Saturday, excluding U.S. federal holidays.

FREE RETURN POLICY

At Timberland.com, our goal is simple: We want you to feel as
confident in your order as we do in our products. You may return
merchandise purchased online for size, fit or style reasons within 60
days of shipment of your order, provided it has not been damaged,
washed, altered or worn. Returning your timberland.com merchandise is
free and easy to do - we provide a pre-paid shipping label for FREE returns.

RETURN EXCEPTIONS

Gift Cards, eGift Cards and Final Clearance items are considered
final sale and are not eligible for return.

If returns are shipped to us from outside the U.S. or its
Territories, any taxes, duties, custom fees or shipping charges
incurred from the return will be the responsibility of the customer.

Pre-printed return labels will be enclosed with all orders placed on
timberland.com. If you need a return label, please contact our
Customer Service team at 1-888-802-9947 or atTBLCustomerSupport@vfc.com.
If your order was placed through a Timberland® Retail Store, it will
need to be returned to a Timberland® store for credit.

Please note and keep the return tracking number until your account
is credited.

RETURNS ON CUSTOM PRODUCTS

At this time, we are unable to accept returns for customized
products. Custom footwear orders are nonrefundable, except in cases of
manufacturing or material defects (this does not cover normal wear and
tear). For additional information, please contact our Customer Service
team at 1-888-802-9947 within 10 days of receiving your purchase.