Anyone not able to get the 399 MSD?

I tried calling TiVo because when I added the Roamio Pro to the cart with lifetime service it was coming up at 499. The TiVo rep said that both the TiVo boxes currently on my account have used the MSD in the past to get the lifetime service so I would be unable to use the MSD on a new Roamio. Anyone ever heard of this before? I hung up and said I needed to think about it...

I tried calling TiVo because when I added the Roamio Pro to the cart with lifetime service it was coming up at 499. The TiVo rep said that both the TiVo boxes currently on my account have used the MSD in the past to get the lifetime service so I would be unable to use the MSD on a new Roamio. Anyone ever heard of this before? I hung up and said I needed to think about it...

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Have you checked to see if you are logged into your TiVo account when the item is being added to the cart? The discount showed up for me immediately after doing so.

I tried calling TiVo because when I added the Roamio Pro to the cart with lifetime service it was coming up at 499. The TiVo rep said that both the TiVo boxes currently on my account have used the MSD in the past to get the lifetime service so I would be unable to use the MSD on a new Roamio. Anyone ever heard of this before? I hung up and said I needed to think about it...

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I keep an old Series 2 Humax that I paid full lifetime on in 2005 ($299 at that time) and run it up before activating any new TiVo so I will get MSD pricing, if I sold that Series 2 the rest of my TiVos would not be qualify for MSD as you must have one TiVo that you paid full Lifetime on in your account.

I keep an old Series 2 Humax that I paid full lifetime on in 2005 ($299 at that time) and run it up before activating any new TiVo so I will get MSD pricing, if I sold that Series 2 the rest of my TiVos would not be qualify for MSD as you must have one TiVo that you paid full Lifetime on in your account.

Well no MSD here, but I was expecting a code for $100 off as existed with the Premiere. Price basically is $500 now to me since I was expecting $400 lifetime.

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Pro tip: If you're getting the base model, resell the free Stream from your promo code to help offset the unit or subscription cost. I would imagine that a new in-box unit could fetch at least $85 online

I was unable to get MSD even though it is offered to me when I added the tivo to my cart. It then charged me full price when I went to check out. I called Tivo and they said I am not eligible since I got a discount on both my tivo Premiers. Seems pretty shaddy to me though. Kind of a bate and switch. You could easily miss them adding the $100 dollars back at check out. Makes me pause about making the purchase.

Any non-Tivo owner get a $100 discount off lifetime? PLSR didn't work for me.

IF I buy a Mini first and put lifetime on it will that give me a $100 MSD discount?

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Don't think so. Reason being is that I have two Tivo HDs in my account (1 with lifetime, the other with a $6.95 MSD) and I only get the $100 off lifetime on a full-size tivo box. I don't even get a MSD discount on a lifetime of mini service.