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Welcome to the Network and Service Assurance Blog, where you can read the perspectives from network and service assurance experts. This Blog provides insights into the network and service assurance solution, as well as technical details about specific IBM

A very brief blog to highlight a misconception regarding the SNMP DSA timeout value setting and the actual results one will achieve. Setting a timeout value of 15 seconds in the SNMP DSA actually results in a timeout of 3 to 4 minutes. How so? The SNMP DSA interacts with the SNMP API variable "defaultTimeoutMsec" (1 second by default), but this is subject to another SNMP API variable "defaultRetries" (3 by default) which determines how many retries are made before the timeout is declared. The timeout is... [More]

Some events are apparently not being processed by Impact or seem to be overlooked by the EventReader Over many years of supporting the Netcool/Impact product there are several topics that occur repeatedly. This blog is intended to enable you to undertake initial investigations into the potential causes of this particular topic. In the majority of cases raised under this very general title, Impact is not actually missing events. However, you need to determine if this is actually the case and this blog is seeking to assist in this... [More]

IBM Operations Support Newsletter March 2017 Hi All Welcome to the March newsletter for all things IBM Operations related First of all Here is a link to the updated IBM support portal check it out You can use it as an entry point for any IBM product, including dowloading software, fix-packs, new updates, product life-cycle, red-books etc. https://support.podc.sl.edst.ibm.com/support/home/ Top Tip : (for all those gui/config type issues -record your problem and send over to support... [More]

IBM Operations Support Newsletter February 2017 Hi All Welcome to the February newsletter for all things IBM Operations related Lets start with the major product updates this month (ITNCM product updates now included ) Previous newsletters available here : January 2017 Newsletter http://ibm.biz/BdshpM ==========2016 Newsletters========== December Newsletter https://goo.gl/6yK60m November Newsletter https://goo.gl/wi183g... [More]

New Impact Online education video published online by resident Impact SME Ramsey Adham IBM Level 2 Support on Recovering deleted policies using SVN Objectives of the video cover the following : This video shows you how to determine which policy has been deleted using SVN. How to recover a deleted Policy (using SVN) and how to add the deleted policy back into impact https://youtu.be/p-j2coG2vuM

Hello again! See what our internal staff and customers said were the important issues to view last month for admins Why does the log file does not show that rulesfile has been reloaded? https://developer.ibm.com/answers/questions/310018/q Where can I get TIP FIT suit 2.2.0.17 v2 version? https://developer.ibm.com/answers/questions/310018/q How do you code daylight savings in the probes rules file? https://developer.ibm.com/answers/questions/309357/q How can I change the password for impactadmin userID in Impact 7.1? ... [More]

Hello again! See what our internal staff and customers said were the important issues to view last month for admins DASH Welcome Page is blank in Internet Explorer http://ibm.co/2cNWE0Z Why can I stop JazzSM server using stopServer.sh with correct username and password? http://ibm.co/2epyyMq Operation Analytics Log Analysis with OMNIbus in NOI 1.4 http://ibm.co/2dTD0Uu End of Support (EOS) of TSAMP 3.2.2 bundled with DB2 9.7 http://ibm.co/2epz9Of How to set session time out period for a single user in DASH? ... [More]

Hello again! See what our internal staff and customers said were the important issues to view last month for Network Service Assurance admins All these are found in our developer works center titled dWAnswers Find it here: https://developer.ibm.com/answers/ Sample tool to load Internet Explorer and a site http://ibm.co/2cqSfDo Why are my ITNM devices not discovered successfully in ITNCM even though we have successfully integrated the ITNM and ITNCM? ... [More]

IBM Netcool Operations Support July Newsletter ( IBM Netcool® updates July 2016 ) Hi All Welcome to the July newsletter for all things IBM Netcool® related Lets start with the major product updates this month ==================================================================================================================================================================================== IBM Netcool Operations Insight 1.4.0.2 has been released Links below... [More]

Hi All Please take a look at this new channel that has been developed to provide training on various Netcool related Products Content is still being added but we have videos covering some of the following products already Omnibus 8.1 Installation Omnibus Remedy Integration Omnibus TSRM Integration ITNM Impact TBSM You can view some of the embedded videos below and maximize them using the player control/go direct to the youtube channel if you wish Links IBM C&SI Netcool Support Channel IBM Blog... [More]

The following some highlights and features that are new or enhanced in Netcool/Impact 7.1. User experience improvements Faster and simplified installation process, due to changes in the product installer and the incorporation of IBM Installation Manager. User Interface: Netcool/Impact has a new user interface that is more intuitive and provides a greater user experience. Expanded Netcool/Impact integration with Jazz for Service Management. Time to value features Simple Email Notification add-on: The Simple Email Notification, provides a way to... [More]

The Netcool/OMNIbus 8.1 Event Viewer and Event List widgets have the capability to send the event data from the event clicked on to another widget via wires. The default format of this data is a JSON message. For widgets that do not support JSON formatted data however, this is a problem, since the recipient widget will not know how to process the data payload. This companion supplement provides a worked example of how you can use Netcool/Impact to pre-format the JSON message into a format consumable by the target widget. The... [More]

The Tivoli Netcool/Impact product can be used as an OSLC facade for third party products that don't have their own OSLC service provider capability. In this recorded demo, we take you through using Impact to provide hover preview capability to TBSM as an OSLC consumer for the Netcool/OMNIbus product, enabling the ITM event information to be displayed inside a new hover preview window inside TBSM. To watch a video and learn more, visit the Netcool/Impact 6.1.1 Solution Wiki