Returns & Exchanges

We offer a no questions asked 30 day return policy on all unworn earrings, except special orders & bespoke items, this does not affect your statutory rights.

We ask that unwanted earrings are returned unworn due to health and hygiene reasons. Once received we aim to make a refund within 48 hours and can only refund customers using the same process as the payment was made.

If returning a single item to us from an order placed under a multi-buy offer (eg. 3 for 2) the balance refunded will take into account the full retail price of the retained item(s) and not 50% of the full offer price. Therefore, when returning a single item, we strongly advise customers to opt for an exchange rather than refund to take full advantage of this offer. Returning two of the three items will see a refund made up to the full price of the third item that has been retained.

If your order arrives damaged or is faulty then please contact us before a return is made.

RETURNS PROCEDURE

Simply contact us by phone or email within 30 days to let us know you are returning the item/items and we will give you a return address.

We advise customers that when returning items they should use an insured postal service as per distance selling regulations the item is your responsibility until returned to us.

WHEN RETURNING AN ITEM PLEASE DOWNLOAD, PRINT AND FILL OUT THE FOLLOWING FORM