support

All Cristie software purchased from IBM or through other Cristie partners includes 12 months of software maintenance from Cristie. This includes free access to:

Technical support by telephone and email for full and trial users

Upgrades to the latest release of the software

Assistance in setting up and testing software for evaluation purposes or for a proof of concept.

We understand how critical and damaging business downtime can be and how vital it is to get your organisation back up and running quickly and with as little disruption as possible. Our first class support team are available 24 hours a day, 7 days a week throughout the year for Priority One issues, to ensure they are on hand when needed. Our support team are a committed, knowledgeable and friendly group that can provide assistance for any of the supported operating systems (Windows, Linux, Solaris and AIX) that our software caters for.

Links

@cristiesoftware

Testimonials

TBMR is a mature offering that is natively integrated for TSM and offers rich comprehensive capabilities from perhaps the best IBM partner around, Cristie Software. These people are top notch and so is their TBMR offering.

Technical Sales Specialist, C&SI IBM US

Thanks for your extremely short response time, you are absolutely market leader on customer response! Makes my IT life easy.

Toyota Material Handling, Europe

It always makes me happy to talk to your CBMR support team. The team has so much energy and it’s a pleasure dealing with them. A big thank you for your great support!

TSM Backup Team, IBM Singapore

As a project manager supporting a large US government web farm, it is essential to have a reliable and speedy full server recovery capability that supports multiple OS platforms. The Cristie Bare Machine Recovery product suite, with its integration to the Tivoli Storage Manager solution, delivers that capability.

Global outsourcing company

I am a firm believer in your TBMR product and proud to tell our customers about it, and I recommend it as the best available BMR solution for TSM.

Senior Storage Consultant, IBM TBMR

Cristie’s TBMR for Windows and Linux are excellent products, apart from recovery of TSM Clients as standard, they can also be used for the recovery of the TSM server itself on the above operating systems especially those which have multiple TSM servers on different sites.

TSM Administrator

Support is very cooperative and give a timely response to any technical issue raised to them.