Client’s Charter Division of Identity Card Division

A. All applications for first time Identification Card (12 years old) for Malaysian (blue) are completed after the non-problematic supervisory and replacement of Malaysian citizens (blue) after taking a photo within the following period:

(i) 45 minutes working days (NRD State and Selected Branches**)
(ii) 7 working days (Others NRD Branches)

B. All applications for replacement of citizen Identification Card through the service of Mykad Replacement System Online.

24 hours working days

7 working days

30 working days

C. All application for replacement of citizen identification card through MyPhone-In.

45 minutes working days

5 working days

30 working days

2

Identity Card Application with Issues

All identity card applications with issues for Malaysian citizens shall be processed and resolved within the following time frames from the date of receipt of application at NRD Headquarters.

3 months

3 months

3 months

3

Application for Late Identity Card

Registration of Identity Card Late registration of identity cards (for children aged 16 and above who have never applied for identity cards) shall be processed and completed within the following time frames from the date the complete application is submitted to the Late Identity Card Registration Panel.

3 months

3 months

3 months

4

Extract of Identity Card Register

Applications to obtain an extract of identity card from the register shall be processed and completed within the following time frames from the date of receipt of the complete application at any NRD Office:

a) For applications received at the counter

i. Data of applicant is available in the system

1 days

1 days

1 days

ii. Data of applicant is not available in the system

5 working days

5 working days

5 working days

b) For applications received by post (each recod)

i. Complete application

14 working days

14 working days

21 working days

ii. Incomplete application

14 working days

21 working days

21 working days

5

Red Identity Card (Permanent Resident)

A. First time application for permanent resident identity cards shall be completed within the following time frames from the date of receipt of the complete application at the MyPR Unit, Identity Card Division, NRD Headquarters:

a. For applications with issues

3 months

3 months

3 months

b. For applications with no issues

30 working days

30 working days

30 working days

B. Application for conversion and replacement for Permanent Resident Identity Card is settled within the following period from the date the complete application is received at the counter of any NRIC Office: