Discover plenty of beauty at the Best Western Garden Court hotel in Aylesbury. The hotel is conveniently situated in a suburban spot, within easy reach of the M25, A41, M1 and M40 - perfect for business and leisure travelers alike. The hotel offers a comfortable and leisurely stay, with uniquely designed twin and double rooms and suites, to suit all tastes and budgets. Before enjoying a rejuvenating night’s sleep, head to Drakes restaurant and Bar for an a la carte menu that will leave you speechless. However, if you’re looking for something a little less fancy – to enjoy with your feet up – Indian, Chinese and Pizza takeaway services can be delivered and charged to you room. The convenient positioning of the hotel means it is well within reach of an abundance of historic sites. These include the country house Waddesdon Manor, the stunning Hartwell House and the exceptional World Heritage site, Blenheim Palace. For a hotel near Silverstone Race Course, Whipsnade Zoo or the Roald Dahl Museum, the Best Western is also ideal as you’ll find yourself within short driving distance of each. No matter whether you wish to admire some historic elegance or enjoy some family fun, the Best Western is perfect for you – just don’t forget a camera. Every service, facility and member of staff at the Best Western Garden Court Aylesbury Hotel is there to make your stay a dream, so book today!

"Motel more than Hotel"

2

Gary R, London, United Kingdom
07/10/2018

Not happy at all. Room very nice, then come the poor side.... On arrival asked for Cappuccino and Latte - only White or Black coffee available. No Restaurant as Web site description and pictures show, Bar had Cafe style chairs, (Bar, Restaurant in same small room with limited menu) at bottom of menu states you can order Takeaway at reception. no soft chairs to relax and have a drink. Staff just ok. In a nutshell good to sleep thats it....

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Gary R,
Thank you for your review.
We have received your feedback through Medallia as well and have replied to the points you raise in this review. In addition, again we would like to apologise if we failed to meet your expectations for your stay,
Kind Regards,

"Worth the money"

3

Ros A, Oxford, United Kingdom
04/10/2018

Although a little tired decor wise this is situated in a quiet area. The rooms are large, with comfortable beds. Although on the small side the bathroom was adequate. Only downside is the tiny bar situated in the dining area. As I was with friends it was a shame that there was no lounge area to sit and socialise.
I must make mention of the receptionist Antonia who was one of the nicest, most helpful hotel staff I have ever come across!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Ros A,
Thank you for your review of your stay with us.
Your feedback will be taken into account when deciding where next to invest in our property. We also thank you for your very kind comments about our Duty Manager Antonia. I will ensure to pass on your feedback and I am sure she will be delighted to receive your lovely feedback
Thank you again and we hope to welcome you back to our property in the future.

"Terrible Breakfast"

1

Jackyvon, London, United Kingdom
25/09/2018

Very disappointed with this hotel definitely not the usual Best Western standard.
My main complaint was the very pricey Breakfast. We were asked if we wanted full English or Continental Breakfast as we walked into the dining room
The waitress didn't give us a chance to sit down wanted our order straight away,
I did state I cannot eat beans which she made a note off .
Once seated we noticed a menu on the table offering a selection of eggs we had not been offered this option.
The selection of bread cheese etc was very poor and no glasses available for juice.
My breakfast arrived with Beans I informed the waitress that I had asked for no beans due to an allergy she took my plate away
After minutes she returned with my Breakfast that showed the food had clearly been lifted onto another plate as the juice from the beans was on the egg and bacon still !! Obviously I was unable to eat anything on my plate!
Very very dissatisfied with this hotel.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Jackyvon,
We apologise if we failed to meet your expectations, and I am also sorry to hear of your poor experience at breakfast.
This doesn't reflect the standards we normally deliver to our customers and I will pass on your feedback to the relevant staff to ensure this doesn't happen again, especially with regards to being given cross contaminated food on your re-order.
We apologise again and we will provide a superior experience if you stay with us again in the future.
Kind Regards,

"Very Poor worn out hotel"

1

User
25/09/2018

Went here in a business trip. Didn't need anything extraordinary but this place still disappoint. It's very worn down. Has a very poor restaurant and worst of all the rooms are freezing at night. You get a small electrical radiator which means that your room will either be boiling or freezing. Don't recommend this place.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Morten N,
Thank you for your review and we apologise if we failed to meet your expectations for your stay.
We are always happy to recommend local alternatives to dine for the evening, and each room also has an air conditioning unit that has both hot and cold settings to control the temperature.
We hope to welcome you back to our property in the future when we will provide a superior experience.
Kind Regards,

"Good, budget hotel"

4

Jerry3361, Plymouth, United Kingdom
16/09/2018

I stayed here for 1 night to attend a family party nearby. The room was clean and spacious and the bed comfortable. The bathroom was tired but the shower worked fine.
The breakfast was 'ok' but very expensive at £11.50 each.
All the staff were very good and I would recommend this hotel for a cheap, overnight stay.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Jerry3361,
Thank you for your review of our property.
We are delighted to hear you enjoyed your stay with us and thank you for your comments about our staff, who are always happy to help.
We hope to welcome you back in the future to our hotel.
Kind Regards,

"Room 111 smells of damp!"

2

msafspix, Worthing, United Kingdom
02/09/2018

We stayed in room 111 and it really does smell badly of damp. The humming from the vending machine and ice machine outside is annoying!
Like all the other review have said.
This place is like something from the 70s. We also had someone's beard trimmings round our sink!!
Super basic. Maybe ok for a quick 1 night! I wouldn't stay here again, and would think twice about booking a best western again.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear msafspix,
Thank you for your review of our property and we apologise if we failed to meet your expectations for your stay.
We will investigate the room in question urgently for dampness and we thank you for bringing this to our attention. Housekeeping will also be informed of the cleanliness of your bathroom to ensure this doesn't happen to to future guests.
We assure you that this is not the usual excellent standards that we deliver either at the hotel or in the Best Western brand. We hope to welcome you back to our property in the future when we will provide a superior experience.

"Friendly staff. Decent breakfast. Ok room."

4

Robo009, London, United Kingdom
01/09/2018

Stayed here for one night as a family. The room and bed were a bit tired, but clean and comfortable. The shower was warm and stayed pointing in the right direction over the bath, with a bit of persuasion. Air conditioning was not very effective. Breakfast was basic but fine, with cooked and continental options. The staff were consistently friendly and helpful. Parking is free and very close to the entrance.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Robo009,
Thank you for your review of your stay with us. Your feedback is welcomed as it allows us to develop as a property and provide superior experience to future guests. We thank you also for your kind comments about our staff, who are always happy to help.
We hope to welcome you back to our property in the future.
Kind Regards,

"It was all a bit 'meh'"

3

Snuggleybug, Northamotonshire
29/08/2018

Stayed here for one night for my cousins wedding, had a double room but was sharing so asked to be changed to a twin which the staff did without quibble, cannot fault the polite and friendly staff in this place. The rooms seemed clean enough, all a bit tired and dated, but honestly the bed sheets were not all that clean! Which is a massive no no to me! As it had gone midnight by the time I got back to my room and it was hot I just slept on the bed with no covers. If you want breakfast in this place booking is a must because the room for breakfast is ridiculously small and can't accommodate alot of people... The price of the breakfast is also pretty high when there is a pub called the Horse and Jockey down the road who do a brilliant value breakfast with unlimited tea and coffee for half the price... Literally walking distance! ?? Probably wouldn't stay again unless there was no where else available. Hats off to the staff though! They make the place!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Snuggleybug,
Thank you for your review of our property. We welcome all feedback positive and negative as it allows us to provide superior experiences to future guests.
We are delighted to hear that you found our staff to be polite and friendly, and we thank you for your kind comments. We apologise if we failed to meet your expectations in other areas of your stay though.
We will communicate your feedback to the housekeeping department with regards to the conditions of the bedding in your room and in terms of the decor we have recently refurbished more rooms in our hotel and would be delighted to check availability for such a room if you wish to stay with us in the future. With regards to breakfast, while a set amount is delivered to guests initially, the team will be more then happy to add additional portions on request.
Thank you again for your review and we hope to welcome you back to our property in the future.
Kind Regards,

"A good overnight stay"

4

User
27/08/2018

We had a good overnight stay while visiting friends nearby. The room,bathroom, and pre ordered breakfast met all our needs. The beds were comfy and we had ample towels. Granted the building and decor was a little outdated, but we slept well and that was important!!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Jean B,
Thank you for taking the time to write your review of your stay with us.
We are delighted to hear you enjoyed your stay with us and we hope to welcome you back to our property in the future.
Kind Regards,

"Things"

4

Julie F, Oxfordshire, United Kingdom
17/08/2018

I liked the things in the room: telephone; clock; drawers; proper wardrobe - makes the room feel homely. The cooked to order breakfast was excellent. The bathroom and the overall feel is the hotel is dated but that adds to it's charm.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Julie F,
Thank you for your review of our property and we are delighted to hear that you enjoyed many aspects of your stay with us. All feedback is welcomed as it allows us to deliver superior experiences to future guests so we appreciate this feedback.
Thank you again and we hope to welcome you back to our property in the future.
Kind Regards,

"Helpful and friendly staff"

4

Jim_Forres, Forres, United Kingdom
24/07/2018

Had an overnight stay at this hotel last Saturday. The room was clean and a good size, although the bathroom was a bit dated. The staff could not have been more helpful and all our requests were carried out efficiently and with a cheerful manner. Next door to the hotel is a fitness centre and swimming pool which guests can also use but we didn't have time. Would stay here again.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Jim_Forres
Thank you for your review of your stay with us which we are delighted to hear you enjoyed. We also thank you for your kind comments about our staff being helpful and efficient.
We will happily consider your feedback on the bathrooms when deciding where next to invest in our property.
Thank you again and we would be delighted to welcome you back to our property in the future.

"Cobwebs and no lift!!!"

2

mrgoldendeal, Exeter
23/07/2018

My wife and I stayed here to visit my father who's in Aylesbury.
The room was expensive for what it was and also hadn't been cleaned very well as there were several cobwebs in the room and marks on the sofa. The room was very dated and seems the hotel desperately needs a refresh.
There is also no lift so my pregnant wife had to navigate the stairs which was a bit of a shame.
Wouldn't stay again!!!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good afternoon mrgoldendeal,
Thank you for your review of our property.
We apologise if we failed to meet your expectations. We will communicate your feedback with regards to cleanliness to the housekeeping department and we will also take into account your feedback when deciding where next to invest in our property.
In addition, while we do not have a lift, we would have been more then happy to check availability for a ground floor room on check in. We are more then happy to cover a wide range of requests, such as rooms with nicer views, specific rooms, and so on.
Thank you again for your review and we hope to welcome you back to our property in the future.

"In need of renovation."

4

NumberTwoSon, Whitefield, United Kingdom
22/07/2018

Great location. Easy to park. Good size room which was clean. Helpful staff. No fridge in the room. Tea and coffee in the room. Just in need of renovation as the bedroom and bathroom furniture is a bit dated and tired.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear NumberTwoSon,
Thank you for your review of our property. All feedback is welcomed positive and negative as it allows us to deliver superior experiences to future guests so we thank you for this. Thank you also for your kind comment about our staff.
Thank you again and we hope to welcome you back to our hotel soon.
Kind Regards,

"Will not chose this again"

2

User
07/07/2018

Easy to find and park outside. Thats about it. This hotel really needs to be renovated! Cleaning was poor especially in the bathroom. The door made a lot of noice since it didn't close properly. You could hear everything going on in the corridor due to this. Ear plugs needed!
Breakfast not at all worth the money. I asked for just scrambled eggs and bacon and got a mixed plate with beans, some strange ham and sausage etc. Could not finish it!
Book something else!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good evening Henrik R,
Thank you for your review of your stay with us.
We apologise if we failed to meet your expectations for your stay.
Kind Regards,

"A good budget priced hotel"

4

AubreyP695, Melbourne, Australia
26/06/2018

Stayed one night. Room was comfortable and bathroom was perfectly acceptable. Hotel was a bit noisy as there appeared to be several wedding or anniversary groups staying there. Buffet breakfast was average. Parking is convenient and WiFi worked satisfactorily

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear AubreyP695,
Thank you for your review of our property. Your feedback is welcomed as it allows us to improve the service we deliver to future customers.
Thank you again and we hope to welcome you back to our hotel.

"Needs updating"

3

User
24/06/2018

Lovely quiet hotel but it seriously needs updating. We had an executive room and paid £90.25 for it. I am not sure what was executive about it apart from being a bit bigger than a standard room.
Reception staff where very helpful. The bathroom was very small. It was ok for a one night stay.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good evening suzefara,
Thank you for your review of our property and also for your kind comments about our staff. All feedback positive and negative is welcomed as it allows us to develop as a property and deliver superior experiences to future guests.
I do apologise if we failed to meet your expectations with the decor and also for your room. We will happily consider your feedback when deciding where next to invest in our property and deliver a better experience to guests.
Thank you again and we hope to welcome you back in the future.

"Ok but very dated "

3

Maurice1001, Hirwaun, United Kingdom
23/06/2018

The hotel is very dated and in need of refurbishment, the restaurant/breakfast room/bar area together with the menu was the reason we choose to eat out, positives, comfort of the bed, friendly staff and quality of the breakfast

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good morning Maurice1001,
Thank you for your review of your stay at our property.
We welcome all feedback positive and negative as it allows us to deliver superior experiences to future guests.
We are delighted to hear that you enjoyed your bed and breakfast, and we also thank you for your kind comments about our staff.
I do apologise if we failed to meet your expectations for the decor of our property. Your feedback will be considered when deciding where next to invest in our property. In addition, due to the small size of our kitchen we are unable to offer a larger menu but we are always happy to provide alternative dining options in the local area to guests.
Thank you again and we hope to welcome you back to our property in the future.

"Drinks"

2

Graeme B, Tenerife, Spain
03/06/2018

After a Family day out, we joined my Sister & Brother-In-Law (who were staying) for a drink. BAD MOVE!!!!!! What an awful bar for a 'Best Western' hotel. I been in more welcoming transport cafes. We had 1 drink & left, never to return. Plus side, my sister said her Brekkie was good.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good morning,
We apologise if we failed to meet your expectations with our bar and restaurant.
Kind Regards,

"Scruffy hotel"

2

alamaes, Spain
20/05/2018

A scruffy hotel requires updating with added mould around sink and toilet, cobwebs above bed overpriced for a 3 star hotel good bed and the girl on reception was very pleasant and helpful we would not stay again

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good evening Alamaes,
Thank you for taking the time to write your review.
We are delighted to hear that the lady on reception during your stay was helpful. I do apologise for the problems you experienced during your stay - your feedback will be communicated with the housekeeping team for them to focus on while cleaning the rooms.
We are sorry to hear that you would not like to stay with us in the future, but we still hope to welcome you back to our property in the future when we will provide a superior experience.

"Basic but good"

4

Irene029, Dublin
13/05/2018

Around 14 of us stayed here in April as we were attending a Wedding nearby at the Buckinghamshire Railway Centre. We stayed for 2 nights. The staff were all very friendly and helpful. Rooms were bright and clean. There wasn't much of a bar, it was really the breakfast room with a small bar in it. The breakfast was basic but very nice.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Irene029,
Thank you for your review.
We were delighted to welcome your group to our property, and we hope to welcome you all back to our property in the future.

"Lots of space but so uncomfortable"

2

Fiona P, Leeds, United Kingdom
16/04/2018

The most important aspect of a hotel room is getting a good night's sleep. Unfortunately our bed was hard as a rock. The curtains on the east facing window didn't fit well so we were woken at dawn by bright sunshine. Room was very cold and heater was unbearably loud. So we got very little sleep. However it was an enormous room and had everything we needed, including a clock radio which was a bonus. Though this wasn't next to the bed, and there were no plugs next to the bed either. Overall I'd avoid unless you like an incredibly firm mattress.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Fiona P,
Thank you for your review.
All feedback positive and negative is welcomed as it allows us to develop as a property and deliver superior experiences to our guests.
I would like to apologise if we failed to meet your expectations for your stay. We are currently gradually replacing our curtains and mattresses as part of our refurbishment process, and we would be delighted to check availability for such a room if you would like to stay with us in the future. With regards to the remainder of your feedback we will happily take on board your feedback for consideration when planning on where next to invest in our property.
Thank you again and we hope to welcome you back to our property in the future when we can provide you with a superior experience.

"Lovely Staff"

4

User
14/04/2018

Stayed here recently while attending a month long training course, The staff are amazing. the reception and FOH staff are willing to help and will help you out no end! so top marks there!
The rooms are large and spacious, the beds are, for the most part very comfortable, the furniture is grand, its a very nice well proportioned room. The bathroom is a decent size, and all of the rooms i stayed in were clean and well presented. The only problem is the shower temperature, but this was solved after asking the amazing staff. if you find that your shower goes from artic to lava, speak to the staff and they will fix!
The food is good, quickly prepared, and its tastes good - always a bonus! breakfast is good, even meals are good, i cant say about the bar, but Im sure its great too! The staff will also order you a take away if you if you fancy one.
Overall I would not hesitate to stay at the hotel again. really nice place, friendly staff and peace and quiet when needed.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Rob J,
Thank you for your review.
We are delighted to hear you enjoyed your stay with us and would return. Thank you also for your kind comments about our team, I am sure they will be delighted with your feedback.
Thank you again for taking the time to write your review, and we look forward to welcoming you back to our property.

"Just don't bother"

1

User
08/04/2018

We were welcomed by a young man called James who was very polite and helpful but from here our stay as brief as it was went down hill.
The room was spacious but tired, tbh you get used to this in a lot of places in the UK and we just make the best of it. Hell who doesn't love a good 80's style wardrobe/desk in a room.
Our nights sleep was the real disappointment. After all it's why we get a hotel opposed to sleeping on a park bench, however the misfortune of my selection of this hotel meant our peaceful slumber was non-existent (and I fear I will never have a say in a hotel choice ever again).
Between the bed that felt like a bit of hard board and the pillows that were approximately an inch deep it was hard to get comfortable.
However the constant rush of water 'style noise' (we assume through the a/c unit on the wall) was starting to feel like some strange version of water torture by 3am... by 4am we had debated just leaving there and then! But the 2hr drive home with nerves on edge and no sleep didn't seem like a great idea.
We suffered through till 8 when we went for showers and the like. The bathroom was a bit grubby with the standard black mould/cream suite, with the fluctuation in water temperature like some cruel joke of a possessed hotel that hadn't finished it's water torture regime.
Ironically about this time the water torture noises from the air con unit had subsided that had been present ALL night like a strange encore from a terrible comedian.
Showered and red eyed we decided we would meet with our friends and have breakfast. Room behind us we thought we'd endured and came out the other side and the road home is in sight. Upon ordering breakfast we're then told that our rate didn't include breakfast... the strange 'web special' rate which happened to be exactly the same as our friends rate (also staying at the hotel) differed in that they not only escaped the water torture noises (not the hard beds and water temperature variations tho) but they would receive breakfast with their room rate.
It was this point i think hysteria kicked in and I have very little recollection of the 2 hour drive home apart from wishing that I had stayed at the premier inn literaly 100m down the road!!
All in all people. The reward points aren't worth the stay here. Just stop at the Premier Inn and relax with their Good Night Guarantee as this hotel simply can not guarantee a good night .... nothing but excuses that they are undergoing refurbishment!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good afternoon Gav P,
Thank you for your review and I would like to apologise if we were unable to exceed your expectations.
All feedback positive and negative is welcomed as it allows us as a property to develop and deliver superior experiences to our guests.

"Ok stay"

3

ANON1986186338, London, United Kingdom
02/04/2018

Hotel is in need of a refurb but overall the stay was fine. The room was clean and a fair size just in need of a makeover. Bed was comfy and there was a heater than warmed the room fast.
The chap on reception was exceptionally polite and friendly and would be the reason for return visits.
The kitchen was closed on the night we arrived so can't comment on the food.
It's not terrible in any way as some reviews suggest! It's fine for the price paid.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear ANON1986186338,
Thank you for taking the time to write your review.
Your review is very important to us as all feedback positive and negative allows us to develop a hotel and be able to deliver superior experiences to our guests.
With regards to our decor, we are currently in the process of refurbishing our rooms and we will take on board your feedback when deciding on future refurbishment across the property.
Thank you also for your kind comments that my colleague on reception was polite and friendly. I will ensure to pass this on to him and I sure he will be delighted.
Thank you again and we look forward to welcoming you back to our property.

"One night stay"

5

Karl S, London, United Kingdom
25/03/2018

Greeted at reception well, good check-in procedure. Lovely spacious room, just a little cold on arrival as no heating had been left on - soon warmed up with heaters in the room. Comfy bed, good nights sleep and lovely breakfast.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good evening Karl S,
Thank you for your review.
We are delighted to hear you enjoyed your stay with us and thank you for your kind comments in regards to your check in, room and breakfast. All feedback positive and negative is welcomed, as it allows us to develop as a property and deliver superior experiences to future guests, so we are grateful for your review.
Thank you again and we hope to welcome you back to our property in the future.

"Going the Extra Mile"

5

User
21/03/2018

Stayed at this hotel and fancied a take-away. The receptionist ordered my meal, brought it to my room and even returned to bring me cutlery. He was polite and was happy to place order. He even paid for meal and just charged it to my room

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear simoncole2018,
Thank you for taking the time to write your review.
We are delighted to hear you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you also for your kind comments about the receptionist on shift when you had your take-away, I will ensure to pass on your feedback to them and I am sure they will be delighted they were able to help.
Thank you again for your review and we hope to welcome you back to our property in the future.

"Oh Dear!"

2

DaveThomasLeicester, Leicester
16/03/2018

The first thing to say is that the staff at this hotel are BRILLIANT! Unfortunately they have very poor materials to work with. The hotel itself is well past its best and has missed a series of refurbishments. Health & Safety is non existent - our room had a decommissioned A/C unit complete with hanging wires and live circuits. The bathroom was grubby and the actual room, although large, needed a good clean and a proper redecoration. The crowning glory is the 'leisure complex'. This is housed in a dilapidated shed across a muddy field with a flooded car park. We went to swim and a group of children were having a swimming lesson at the same time. the lockers didn't work. There was cupboard labelled 'dangerous chemicals' which was rotten with the chemicals falling out of the bottom. The pool itself was filthy.
A cheap place to stay but Best Western have seen much better days.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear DaveThomasLeicester,
Thank you for taking the time to write your review.
Thank you also for your kind comments about our staff, I will ensure to pass on your feedback to them and I am sure they will be delighted.
I do apologise first of all with the problems you experienced in your room. We are currently in the process of refurbishing them and while not all rooms have not been completed if you would like to stay with us in the future then please do not hesitate to contact us and we can check availability for a refurbished room for you.
With regards to the air conditioning we have an on site maintenance team who will be more then happy to resolve any issues you experience with your room, and in their absence a duty management team who will be more then happy to help, but it is something I will investigate to ensure it doesn't happen again to future guests, and again I would like to apologise for this.
I have also passed on your feedback to Reflexions Club in regards to their facilities as well and it is something they will look into.
Thank you again for your review. I hope this doesn't deter you from staying with us in the future and we hope to welcome you back to the property in the future for a chance for us to provide you with a superior experience.

"Decent "

3

User
16/03/2018

Stayed here during a work trip as had a meeting in the area. Hotel was sufficient if not spectacular. Staff were helpful with breakfast as my colleague is gluten free and made her an omelette upon request.
Location is great to take a stroll around the lake.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Christopher E,
Thank you for your review. All feedback positive and negative is welcomed as it allows us to develop as a property and be able to provide superior experiences to our guests in the future.
In this case we are delighted that we were able to accommodate your colleague's requirements at breakfast and that the staff were helpful in doing so. I will ensure to pass on your feedback to them and I am sure they will be delighted they were able to help.
Thank you again and we hope to welcome you back to our property in the future.

"Extremely helpful staff"

5

User
03/03/2018

The staff here are amazingly nice and helpful. My wife lost her phone, and Clair, the house manager, and Connie and Roberta, the kitchen staff, helped her locate the phone and gave her a ride to the train station where she had left it. They went above and beyond their duties to assist in an emergency situation. I would absolutely stay here again for the service alone!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Damon G,
Thank you very much for your review.
I am delighted to hear that my colleagues were so helpful in relocating your wife's phone. I will ensure to pass your comments on to the relevant members of staff and I am sure they will be happy to hear that they were so helpful for you.
We would be delighted to welcome you back to our property in the future, and we look forward to doing so.

"Lack of proper heating"

1

chs5356, London, United Kingdom
27/02/2018

My family member stayed in this hotel last night and due to the heating not working properly it was a cold stay, the hotel had run out of extra heaters for rooms, when reception was told about the heating not working properly ,customer was told" oh it problematic and there was no extra heaters left and that manager was going out next day to buy some more !!!! this is disgusting that this is allowed to happen and the hotel still charging for rooms.This was not a problem in just 1 room , hence the fact that no heaters left as all had been given out for other customers.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear chs5356,
Thank you for your review.
I would like to apologise for the inconvenience caused at this time for the heating in your room. We have had issues with the heating systems which engineers were unable to fix on the day due to a faulty part that needed to be ordered. We did try to buy some extra heaters on the day however they were out of stock in shops due to the weather conditions so there was a high demand for heaters.
Again our apologies for the issues you had at this time with your heating.

"City break"

4

Jon V, Bradford, United Kingdom
25/02/2018

The staff were very polite, as a weekend stay it was lovely, the place had everything you would want in the room plus there was free access to pool and gym. The food was acceptable but nothing special. Worth a stay if you don't want to spend a fortune...

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good afternoon Jon V,
Thank you for taking the time to write your review.
We are delighted to hear you enjoyed your stay with us. All feedback positive and negative is welcome, as it allows us to develop as a hotel and be able to deliver superior experiences to our guests in the future, so we are grateful for your feedback.
We hope to welcome you back to our property in the future.

"Lovely friendly hotel"

5

osula31, Buckinghamshire, United Kingdom
13/02/2018

Reading some of the bad reviews on here I was a bit dubious about booking, but so glad I did. I have stayed in many hotels before and yes in this hotel the decor could do with improving and the restaurant isn't really a restaurant, more a breakfast room. But the staff here are so friendly and will do anything to help. The manageress was so helpful, even downloading a map of the area for us and advising of places to visit. The breakfast is lovely, and the rooms are huge, it is in a quiet location within walking distance to town but not too close you get all the noise and drunks outside your door.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear osula31,
Thank you for taking the time to write your review.
We are delighted to hear that you enjoyed your stay with us, all feedback positive and negative allows us to develop as a hotel and be able to deliver superior experiences to or future guests, for which we are grateful.
We are also delighted to hear that our Front of House manager was very helpful for you during your stay, I will ensure to pass on your comments to my colleague and I am sure she will be delighted.
Thank you again for your review and we look forward to welcoming you again to our property in the future.

"Nice place."

5

Brian H, Edinburgh, United Kingdom
12/02/2018

We stayed at this hotel for 2 nights and found it to be excellent in all areas. The rooms were spacious, modern and clean. The heating worked as it should as did the shower. As an added bonus the window could open fully as opposed to the few centimetres most hotel windows are restricted to. The breakfast room was plain but the breakfast very tasty, freshly cooked and served promptly. Staff were friendly and overall we enjoyed our stay and would stay there again.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Brian H,
Thank you for taking the time to review our property.
We are delighted that you enjoyed your stay with us. Your feedback is very important to us, as positive and negative, it allows us to develop as a property and be able to deliver superior experiences to our guests in the future.
Thank you also for your kind comments about our staff. I will ensure to pass on your feedback to my colleagues including our kitchen and waitress teams, and I am sure they will be delighted.
Thank you again for your review. We hope to welcome you again to our property in the future.

"Not one of the best..."

3

welshrainb0w, warwickshire
07/01/2018

Staff were lovely at this hotel but the hotel itself is one of the worst Best Westerns by a long way. Room smelled damp and heating inadequate and noisy, the tap was broken in the bathroom. The restaurant was basic, it was a shame as the staff were lovely.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear welshrainb0w,
Thank you very much for taking the time to write your review about our property, and also for your kind comments about our staff, which I will pass on to them and I am sure they will be delighted.
I would like to apologise for the dampness and heating issues you experienced in your room. We are currently in the process of refurbishing our rooms which will address the issues you raised should you wish to stay with us in the future. I would also like to apologise for the broken tap in your bathroom, we have an on site maintenance team who will be more then happy to address any maintenance issues our guests experience during their stay. With regards to the restaurant, we will take your comments into consideration should the property undertake any further refurbishment works and where to focus on.
We hope to see you again in the future at our property, but please do not hesitate to contact us if you would like to speak to our team and we will be more then happy to help.
Kind Regards,
Carlos Maio
General Manager

"Best Western Aylesbury"

5

jackiesdavidson, London
03/01/2018

Spent 1 night here with my two small kids. The hotel was clean and perfect for our needs. The staff were very accommodating in setting up a travel cot for my baby and the sofa bed for my toddler. Beds were nice and comfy. We had free breakfast with our stay and had a variety from hot food to cereals and fruit and yoghurt, something for everyone. I would stay here again.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear jackiesdavidson,
Thank you for taking the time to write your review about our property on TripAdvisor.
We are delighted to hear that you enjoyed your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
Thank you again for taking the time to write your review. We appreciate your loyalty to our brand and we hope to see you again at our property in the future.
Sincerely,
Carlos Maio
General Manager
Best Western Garden Court Aylesbury

"Service with a smile"

5

Yarco3, Great Yarmouth, United Kingdom
18/12/2017

Arrived on Saturday to a warm welcome, Room clean and pleasant, breakfast was of good standard, on Sunday very attentive waitress, overhaul this hotel is worth checking out and definitely a leader in this area! well done!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Yarco3,
Thank you for taking the time to write such a nice review regarding your recent stay.
I am glad to hear that overall you had a great stay, I shall pass your comments onto the hotel team who will be delighted to hear this.
We hope to welcome you back in the near future.
Kind regards,
Carlos Maio
General Manager

"lovely little stay"

5

lorrainehP5916OW, manchester, United Kingdom
12/12/2017

i was greeted by a lovely receptionist who let me check in 2 hours early as i arrived at 12. housekeeping was just finishing up in my room so i was offered a free cup of coffee in reception. the room was huge biggest hotel room i have stayed in and it was lovely and warm when i walked in. the shower was hot and powerful lovely little stop over.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear guest,
Thank you for taking the time to write such a nice review.
I am delighted to hear that our reception team provided such a good service on arrival and overall you had a great stay.
I shall pass your comments onto the hotel team who will be delighted to hear this.
We hope to welcome you back in the near future.
Kind regards,
Carlos Maio

"Weekend stay."

4

User
12/12/2017

Hotel room was very clean. Bedding was fresh and clean. Outside appearance looks tired in some places, but the interior is very good and clean, and well looked after. Location is very good, and it is easy to walk into town. Excellent value.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear guest,
Thank you for taking the time to write a review regarding your recent stay.
I am glad to hear that overall you liked our hotel.
We hope to welcome you back in the near future.
Kind regards,
Carlos Maio

"Never Again"

1

darylhanson, Hertfordshire
10/12/2017

On arrival the place looks really nice, warm welcoming very friendly. The rooms are big and spacious but a little out of date, the bathroom has seen better days the sink was cracked and a few panels not fitting correctly, definitely in need of a refurb.
The heating is supplied by what looks like an air con unit which was very noisy and kept me awake all night which spoilt the whole experience.
The drinks at the bar are way to expensive and the breakfast is no way worth the money you spend, I would go find a local cafe and get it Cooked fresh and not deep fried and put in a warmer, as that what it looked like.

"always a great stay"

4

maureeno234, cork, Ireland
03/12/2017

very good value good food value for money good staff ALWAYS FRIENDLY VERY HELPFUL good location near the centre of the town plenty of parking leisure centre near by for use A quite area and nice areas to have a walk

"One of the worst..."

2

Asher R, London, United Kingdom
27/11/2017

Stayed for one night on business and just needed a good nights sleep. The heating system was ratteling so loudly that I had to move rooms. The 'dining room' was a featureless freezing room and the food was barely edible (they acknowledge this and allow takeawsys in...). The whole place just felt unloved and out of date, but I assume convenient for motorway connections. Won't be staying again.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Asher,
Thank you for taking the time to bring this matter to our attention and apologies for the inconveniences caused during your stay.
The feedback we receive from our valued guests, like you, enables us to target problem areas, and the necessary actions to ensure similar situations can be avoided in the future.
Kind regards,
Carlos Maio

"Shabby"

1

J B, Newcastle upon Tyne, United Kingdom
24/11/2017

Saturday afternoon arrival. What a miserable receptionist. No smile no welcome just bland rudeness.
Whole hotel looks shabby and tired it needs a good lock of paint. The outside looks good as you pull up. Disappointment starts as you go through reception to the rooms.
There was a young lady in the corridor who was cleaning she was very helpful. I suggest you give her the reception job and the receptionist is given cleaning.
No air con just a shabby floor electric heater in the room. Is this allowed in hotels I felt it was very dangerous? No mention of no heating in rooms when we booked in.
Bathroom smelled of damage. It was horrible.
Very dim lighting in the room. Two lights above bed didn't work. Doesn't anyone test these things?
Breakfast staff, how miserable I thought someone had died. They just stood behind the bar in a pack of three and looked terrible and miserable. No good mornings, no communication at all.
There was wall paper peeling off the wall in the bedroom.
The duvets are the size of a postage stamp.
All in all this place is a dump.
There are plenty more hotels in the region. Stay in the other hotels in the area.
In my humble opinion.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear JB,
Thank you for taking the time to write a review regarding your recent stay.
The feedback we receive from our valued guests like you, enables us to target problem areas, and the necessary actions to ensure similar situations can be avoided in the future.
Please accept my sincerely apologies for the inconveniences you have experienced during your stay.
Kind regards,
Carlos Maio

"Dirty bedding "

3

guernseyandy, Guernsey, United Kingdom
08/11/2017

Stayed here to visit family , spacious room but when I pulled back the duvet the sheets were dirty and crumpled , cleaner had obviously just pulled the duvet over the top . Could do with plugs near the bed to charge phone / laptop . Wouldn't stay here again . Looking at other reviews it looks like cleanliness is an ongoing issue , hopefully the manager reads these and takes this onboard or will lose a lot of future custom !

"Avoid like the plague"

1

User
07/11/2017

I stay in best westerns up and down the UK almost every week - this is by far one of the worst I've stayed - rooms shabby, beds aweful and if your lucky not infested with bugs as rooms not clean to any standard you would be happy with

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear "nameless5",
Thank you for taking the time to review our property.
We are aware our rooms are still a little dated, we have a rolling programme to refresh and update our bedrooms, I am sorry that you have not stayed in one of these rooms on this occasion, my apologies for the inconveniences caused.
Our property is free of bugs and regularly inspected by an outside pest control company.
Kind regards,
Carlos Maio

"aylesbury"

3

Kathleen D, Nottingham, United Kingdom
03/11/2017

good hotel just needs a few tweeks here and there area quite nice hotel alright . breakfast was good evening meal needs looking at needs more choices . Room was warm and spacious and bathroom was also spacious

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Kathleen D,
Thank you for taking the time to leave your comments regarding your stay.
I am glad to hear that overall you had a great stay.
We hope to welcome you back in the near future.
Kind regards,
Carlos Maio

"Low cos hotel in convenient location"

3

Stewart K, Cambridge, United Kingdom
01/11/2017

This was a simple overnight only stay and as I like the individualism of the Best Western chain (as compared with the uniformity of Premier Inn etc) and as no Marriott or Hilton nearby I thought I'd try it out despite some poor reviews on this site.
Location was found easily (just off A143) - note some mapping systems still show this as a Holiday Inn. Had booked an Executive room on a 'Winter Sale' rate including breakfast and was given a large, pleasant first floor, corner room with windows on two sides. Room was clean and well prepared, good desk, sofa and separate table with tea/coffee. Reception staff helpful - when I asked of there was a lift, help with bags was offered. Free wifi was slow but could 4G signal so no issues for me.
Bathroom - with bath - was small but new, fluffy and large towels and reasonable toiletries. This was the first cold day of autumn and the aircon unit in the room decided it was still summer. Prompt response with portable heater and attempts to reprogram unit were eventually successful.
Spare soft pillow in bag in wardrobe was welcome (so I did not have to bring in my feather pillow from the car) and ensured good sleep quality.
Breakfast was average except for the cooked to order offer which was brilliant - really good, unsmoked bacon and nicely done eggs.
All in all a good value b&b stay with great staff.

"Ayelsbury only Best Western in Aylesbury so littl choice oice. Ideal location if you want peace and"

4

geoffa684, Telford, United Kingdom
24/10/2017

Only Best Westernin Ayesbury so little choice. Ideal if you want peace and quiet as out of town but easy to find .
Small bar/restaurant lacks atmosphere. Good breakfast.Cheers. cramped when busy. Plenty free parking.

C M, Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to review our property regarding your recent stay.
I am glad to hear that overall you liked our hotel.
We hope to welcome you back again in the near future.
Kind regards,
Carlos Maio

"Old hotel with a Nice staff"

3

aw0rld2travel, Orlando, Florida
22/10/2017

The hotel is a bit hard to find (be careful of sat-nav directions). Once there, the outside area is nice (directly next to a health club that guests have access to) and fairly well lit. The hotel itself is rather old (think floral toilet tissue holders at gram's home). The rooms are spacious and well-cleaned but the entire room is rather drab and old. The area was quiet for sleeping but the bed was rather hard. The small bar area (serves as the breakfast room) was nice for a night cap and the gentleman who checked us in was also the bartender (he was extremely nice and helpful). The dinner options were very limited (I believe there were 5 options for mains) but there is a nice family style pub directly down the street (in nice weather you could walk there). We had the BnB rate and breakfast was lovely (full English) with very attentive staff.
Would we stay here again....maybe. It wasn't bad, it just wasn't very good either.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to review our property regarding your recent stay.
The feedback we receive from our valued guests like you, enables us to target problem areas,and the necessary actions to make improvements.
We hope to welcome you back in the near future.
Kind regards,
Carlos Maio

"Not the most attractive of hotels"

3

jennyjwat, Brighton, United Kingdom
03/10/2017

We booked this for location rather than anything else as we just needed to stop off over night. Positives were friendly staff and we had a comfortable nights sleep despite being right by reception. The room was a good size and there was plenty of hot water and good shower pressure. Negatives not a lot of choice of food and a tiny bar which was good in way as we were in the room opposite and wouldn't have wanted late night revellers .As mentioned before a very slight smell of damp but nothing we would have felt the need to complain about.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to write a review regarding your recent stay.
I am glad to hear that overall you had a great stay.
I am sorry that you let you down with our menu choice due to our limited facilities.
We hope to welcome you back again in the near future.
Kind regards,
Carlos Maio

"Desperately needs a decor upgrade!"

3

alisonyawn, Nottingham, United Kingdom
19/09/2017

We stayed here for two nights in September 2107 for a friends wedding. The outside of the hotel and the lobby are very misleading for what is inside. The room was clean enough, but extremely date decor. If you want a shower, make sure you're under 5 foot otherwise you can't stand up under it! The dining area looks like it belongs in the 70's, and if you can find breakfast elsewhere, make sure you go there! £11 for the smallest breakfast you've seen, no substitutions, and no mention of the other options.

C M, Manager at Best Western Garden Court Aylesbury, responded to this review
hello,
Thank you for taking the time to leave us a review, we also value feedback to ensure us to work on improvements. I would like to apologise on behalf of all the team for not talking through all the breakfast choice. I do hope you visit us again in the near future to give us the chance to make your stay just how you would expect it.
stuart jelly
reception manager

"Dirty room, dust, stains and mold not the best but you get what you pay for"

2

Gary F, Rainham
03/09/2017

Dirty room, dust, stains and mold not the best but you get what you pay for. Would not stay here, pics on web slightly deceiving. Hotels needs a lot of updating, should have stayed in the nearby premier inn. Would not surprise me if this was to close down

C M, Manager at Best Western Garden Court Aylesbury, responded to this review
hello Mr Falzon,
i would like to send you my apologies from me and all the team, i am sorry to hear that you wasn't happy with your stay, we are working towards hotel improvements, however as previously mentioned, you was offered an alternative room which was a upgraded room but you did decline, i do hope you will come back again in the coming future.

"Good sleep"

3

Diane f, Greater Manchester, United Kingdom
31/08/2017

We stayed here for 3 nights the bed was very comfy so slept well after a good day out. The room was a very good size , the bathroom was a good size but you had to flush the toilet a few times after use and the hot water taps made a loud noise when you used them even the shower. We eaten our first evening meal in the hotel , the menu was limited and overpriced for what you got on your plate but it was alright after a day travelling down . Had breakfast the first morning we chose a cooked English it wasnt to bad but we had toast and cereal the other 2 mornings . The carpark was free and plenty of spaces , we have no complaints really as we was out all day and eaten elsewhere except breakfast. Our bed was tidied daily and refreshed the tea etc . Free WiFi and aircon .

"good stay"

5

simonpQ6861DX, birmingham, United Kingdom
31/08/2017

all staff were polite every time i needed there help. i couldn't get the WiFi to work the helped immediately. not far from town. surroundings very quiet so i had a very peaceful stay. will definitely stay again if i am in the area.

"Dreadful"

1

Alliebird, Birmingham
19/08/2017

Stayed here for 2 nights on a business trip. Had I booked it myself I wouldn't have stayed even one night.
Like other reviews the smell in the room was over powering of a musty horrid stench. It was still lingering on my clothes when I arrived home.
I asked for an alternative room but surprisingly they were fully booked so could only provide some air freshener. The air con system didn't work, so no opportunity to increase some fresh air.
Hotel is tired, in need of some investment or a bulldozer!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to post your comments regarding your recent stay.
We greatly appreciate you bringing this matter to our attention and apologies for any inconveniences this may have caused you during your stay.
We have a rolling programme to refresh and update our bedrooms including the public areas. I am sorry that you were not in one of this bedrooms on this occasion.
We value you as our guest and hope you will continue to use Best Western for your travel needs.
Kind regards,
Carlos Maio

"Tired hotel in desperate need of update"

3

earthmother35, herts.england
15/08/2017

My b/f and I stayed here for one night before travelling to London. On opening the door to our room the over powering smell of damp/ musty/ hit s and stayed all night. The window was open but that didn't help at all. The dated decor, the cracked sink, and the damp smell were a gr8 disappointment. The mattress was very comfortable and there was plenty of tea facilities. We had already decided to eat down the road and got up too late to try breakfast! The staff were very friendly. Potential to be a gr8 hotel but the sad state makes it a poor one.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to review our property regarding your recent stay.
Please accept my sincere apologies if this visit was not 100% satisfactory due to the condition of the room. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.
Kind regards,
Carlos Maio

"Quiet and Comfortable"

4

hnlchan, Hong Kong, China
06/08/2017

As a stop-over on the way to Oxford, we stayed in Aylesbury for one night. This hotel is a bit away from the city so that the hotel is very quiet ensuring good sleep at night. Car parking is free. Wifi is also free. The restaurant offers 2 choices of breakfast, continental and English full. In summary this hotel is a good value for money choice.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you fro taking the time to write a review regarding your recent stay.
I am glad to hear that overall you liked our hotel'
We hope to welcome you back again in the near future.
Kind regards,
Carlos Maio

"Tired Hotel In Need Of A Make Over."

3

Dean F, Hastings, United Kingdom
30/07/2017

After a hot day spent in Milton Keynes at Gulliver's Land, we were very much looking forward to a stop over night here.
The outside appearance of the hotel looks ok. Although the rough bit of land between the hotel and health club seems a bit of a waste land.
The check in was quick and thorough.
However the rooms air-conditioning wasn't working. At 35 outside the room was like an oven. A member of staff attempted to get it going, but no. Thankfully we were moved to another room, which was brighter and much bigger. Also the air-conditioning worked. Which I have to say worked superbly.
The room was clean and smelt clean. However the furniture and bathroom was all very outdated. The bathroom in particular in need of fixing. The toilet seat came off, hot rail had wiring hanging out and the bath was well due replacing as the same for the 1970's tubed hair dryer.
Regardless we slept well and the shower did work well enough.
The breakfast provided was ok, but the dinning room was small and too hot. Two air-conditioning units which didn't seem to be on and all the windows shut?
Made the eating experience uncomfortable.
Overall we found our stay very average and were disappointed that on checking out we were pretty much ignored by the reception staff. Not even a goodbye.
I would most likely chose another location to stay if I was to stay in Aylesbury again.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to review our property. we work diligently to ensure our facilities are well maintained and we try our best to provide not just good value, but comfortable, clean and friendly accommodation. Please accept my sincere apologies for falling short of your expectations. Your comments are important to us, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
Kind regards,
Carlos Maio

"A really good, value-for-money option"

4

JDCox1967, Warrington, United Kingdom
26/07/2017

I booked this break, then read some negative reviews, so we arrived with some trepidation. We did not have cause for complaint once while we were there (3 nights). The room was spotless, so what if the furniture was a little dated! Such things are irrelevant. The bed and pillows (a particular bugbear of mine) were comfortable and the bathroom was very clean. The water was piping hot with the best water pressure I have ever experienced in the shower! Breakfast was very good and plentiful. On the first morning, our 5-year-old daughter couldn't find a strawberry yoghurt, so one of the waitresses went to find one from the fridge in the kitchen! All in all, an excellent stay - especially for the price!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear guest,
Thank you for taking the time to write such a nice review regarding your stay.
It sounds as though you really enjoyed your stay at our hotel, it is with valuable feedback such as yours that we feel that our hard work is really appreciated, I shall pass your comments onto the hotel team who will be delighted to hear this.
Thank you again for sharing your experience with us, and we hope to welcome you back in the near future.
Kind regards,
Carlos Maio

"Odd"

2

lesarchers2016, Bristol, United Kingdom
14/07/2017

Not sure what to make of this hotel. Room was OK, but bathroom very tired with horrid lighting. Staff friendly enough, but no recognition for being a Best Western Rewards Member. Had to cancel second night due to change of circumstances, no refund given, although I accept this as pre paid booking.
Bar/Restaurant area more like a transport cafe! Very limited choice, asked for poached eggs on toast, arrived more like poorly scrambled eggs!
Not the best experience.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Thank you for taking the time to review our hotel, we are extremely sorry that we didn't meet with your expectations on this occasion. we are aware of the internal restaurant/bathroom decor needing updating and are in the process of starting to re decorate. we hope this doesn't deter you from staying with us again.
thank you.

"At the price more than expected!"

5

A1Travellers, Yorkshire, United Kingdom
04/07/2017

I was a bit concerned having seen some of the reviews but ended up being completely satisfied with this hotel taking into account the excellent value. There was a very slight "Un aired" smell in the room but not enough to be over concerned. The bathroom fittings were a little dated but everything was imaculately clean. The room was quite large and in good decorative order, the bed extremely comfortable.
The staff were as helpful as I have ever come across, it was a pleasure to talk to them.
There is very limited meal facilities but the basic menu is adequate, the Horse & Jockey is a couple of minutes walk away and all the food there was excellent as an alternative.
I believe the cost of the stay must also be taken into account when giving a star rating, and considering the incredible deal here I can't fault the place for the few minor niggles.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to write a review regarding your recent stay.
We are aware that some of our rooms are still a little dated, we have a rolling programme to refresh and update our bedrooms.
I am glad to hear that you were pleased with our team.
We hope to welcome you back in the near future.
Kind regards,
Carlos Maio

"Work Stop over"

4

Chris T, Ipswich, England, United Kingdom
29/06/2017

The staff really make this hotel. Friendly and helpful staff make your stay a good one. The rooms here are large with good hot showers, clean and tidy layouts and modern effective aircon.
The room i had was dated, circa 1990s but it was fine. Did everything i wanted it to. A work colleague had a room across the hall which had recently been updated to a good standard.
Menu was limited but had burger and steak options. Hotel will order in from a number of takeaways locally if you prefer. Breakfast was good size and selection. Warm and served quickly.
Great location for easy access to town centre and then routes back towards Mk and beyond.
Overall a good stay.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Chris
Thank you for the wonderful review, we work hard to make sure each of our guests enjoy there stay. Thank you for understanding that the rooms are being updated and we look forward to welcoming you back into a newly decorated room.
Kind Regards
Carlos Maio

"AVOID: The worst hotel I've ever stayed in."

1

AdMep, Cambridge, United Kingdom
25/06/2017

AVOID.
The hotel it situation on a very rough patch of ground. It's beyond tired, smelly in parts and I felt it was quite dirty.
We were going to put eight clients up here, but having the stayed the night before they were due to arrive, I booked the Premier Inn up the road for around the same money and cancelled our rooms here.
Staff friendly. Breakfast passable.
AVOID!

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to review our property.
I am really sorry to hear that we fell below your expectations, my apologies for the inconveniences caused.
The feedback we receive from our valued guests, like you, enables us to target problem areas, and the necessary actions to ensure similar situations can be avoided in the future.
Kind regards,
Carlos Maio

"great stay"

5

richardlH8646MK, london, United Kingdom
13/06/2017

For what you pay it is very good value for money compared to other budget hotels. Staff very friendly, always asking how our day had been. Will definitely return when I visit Aylesbury again! free carparking

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear Richard,
Thank you for taking the time to write such a nice review.
I am delighted to hear that overall you had a pleasant stay and the staff were very friendly.
We look forward to welcome you in the near future.
Kind regards,
Carlos Maio

"A bit ropey"

3

0TBC, Norwich, United Kingdom
07/06/2017

Best Westerns are a mixed bag but they generally follow a similar pattern: OK about 15 years ago, tired bathrooms, no lift, mediocre staff.
This is pretty much exactly as I found this hotel. The staff made life a lot easier for us by allowing us to stay under special circumstances at short notice and that's why they get a 3 and not a 2.
The bathroom was hideous with a weird noisy pump that ran out of hot water very quickly. Mould covered the ceilings and was growing inside the toilet pan.
The two single beds pushed together (which always annoys me) were comfy and the room was large.
The gym over the car park was free to use but I was injured so couldn't use it. My wife approved. I was annoyed with the gym staff though because they were conducting large classes outside with the boom box blaring and this disturbed me in my room.
The location is good with a relatively quick walk into Aylesbury.
The bar prices were extortionate with limited choice so you're better off walking to a pub (there's one nearby if you turn left).
It made it worse that while I was watching TV there, a Best Western advert came on featuring a guy in the lap of absolute luxury. My mouldy bathroom said otherwise...

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Dear 0TBC,
Thank you for taking the time to write a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Kind regards,
Carlos Maio

"Nice Hotel"

4

Steppin-owt, London, United Kingdom
30/05/2017

Rooms are extensively spacious, Ideal for staying near Aylesbury. Staff are incredibly helpful and friendly. Good breakfast and this is also a pleasant bar area for an evening drink. The rooms are in good condition and have everything you need in the bathroom area. Good wifi signal, free in the hotel. Grounds are a little over run but there is a health & leisure club within very close walking distance.

C M, Duty Manager at Best Western Garden Court Aylesbury, responded to this review
Good evening,
Thank you for taking the time to leave a review on your stay with us. We appreciate all the feedback our guests have to offer us.
I hope we can welcome you back the next time you're in Aylesbury,
Kind regards,
Chloe Baker, Duty Manager

"What a difference a day makes....."

3

User
29/05/2017

Visited Aylesbury to visit family with my 2 boys. Room a decent size, bed comfy enough but really dated. The water pipes must run through the room because I could hear the person who arrived at 3.15am having a shower. At 4.15 I could hear the heavy doors banging as someone else was making an early start. All in all not a great sleep.
First morning breakfast was served with a snarl. We were made to feel very unwelcome, the table was dirty, cutlery was grubby and so was the crockery. Food was ok but other breakfast goers (who ordered after us) were served first and there was no apology. Our second morning couldn't have been more different. The lady serving was great with the lads, nothing was too much trouble and we didn't feel like second class citizens.

"Does the best with what they have, staff very friendly. "

3

User
27/05/2017

I stay around the UK in very different locations and classifications of hotel so I have a lot of experience to draw comparisons. I stayed here for 4 nights on business (booked on my behalf) and firstly I have to say the location is pretty good not far from town. I don't know if it was just this week, but there were lots of vans from what appeared to be motorway crews or builders and there was a lot of movement in the AM (more on that later). The hotel itself appears modern from the outside but inside its looking a little tired and I'm always sceptical of places where the lights are low as they can hide a multitude of sins. Anyhow, got parked and checked in easy enough and decided to eat dinner in the bar first night. Service really friendly with a limited menu; had the New York chicken and it was OK. Rooms are very spacious. I was at the end of the lower corridor in room 109 and it was very cool despite it being about 25-29 outside. In fact it was that cool I needed the heater on to warm it up! Decor inside is OK but again quite dated. Bed is firm but I slept comfortably. Bathroom looks like it could be modernised but it was clean. There was a damp musty smell from what I think was the carpet but couldn't be sure. Strangely my room had one new double glazed window and 2 old wood single glazed which was very strange. Unfortunately even though the bed is located the farthest it can be from the door, noise in the corridor is very bad and doors all slam. Also, if you are in room 108,109, 110 or 111 you are going to get disturbed from the vending machine and ice machine. I was woken twice by the vending machine noise and several times by people who seemed to have a fixation with ice at times beyond 2300 and at 0645 in the morning. Also the work men are up early and slam doors like mad at 6am. This was not welcome when you have a full day's work planned but even less so when you get woken at 6am and kept awake by the doors when you have a full day followed by a drive home which ended up taking me 7 hours; not impressed. So sound insulation gets a 0/10 from me. Breakfast was good with a well stocked choice of continental and an optional cooked full English. Dining room/bar is small but I never struggled to get a table at 0730 daily. I have to say that the ladies and gent that do the breakfasts are very efficient and look after you very well. OK it's not a breakfast buffet but choice, cleanliness and efficiency of the staff makes breakfast here excellent. Also found reception staff very friendly so overall it's a positive review from me for the staff. I do however wish I'd been in the Premier Inn round the corner as if I'd been woken up like I was, I'd have been invoking the goodnight guarantee! I'd just say that BW really need to plough some money into improving the hotel else it's only going to get even more tired.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good Morning,
Thank you for taking the time to leave a review on your stay with us, we take all our guests comments very seriously and make sure to use all of our customer feedback when making improvements.
Kind regards, Carlos Maio

"Overnight stay at Best Western"

3

John B, Sutton-on-Sea, United Kingdom
25/05/2017

Stayed here for first time. We arrived very early but they let us into the room 2 hours early. Room OK but a bit dated. Bathroom has Bath and Shower which were OK. We had evening meal which was OK and well priced. Hot and Continental Breakfast which were OK too although knowledge of Gluten Free goods was not good.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good morning John B,
Thank you for taking the time to leave your comments on your stay, we make sure to use all our customer feedback efficiently to improve the experience we offer.
Kind regards,
Carlos Maio

"Do not stay here!"

1

hatedindia08, uk
01/05/2017

Firstly whoever wrote the description and put the room photos up clearly has never stayed here. I wish on seeing the room we had left. Had anyone cared to ask how our stay was id have gladly said.
Externally it looks fine the car park was empty when we arrived perhaps this was a clue
Hotel is very dark inside and tired. Room 208 was large but smelt of stale smoke. Very very dated holes in the wall, skirting missing. The bed was super soft and not comfortable. The only heating is the panel which is very noisy next to the bed.
The bathroom was worse dimly lit dated with a mould patch on the ceiling. The shower was powerful thats the only good thing i can say. Not sure why there was a phone in there.
We decided despite having paid for breakfast to go somewhere else.
Had the staff been actually at reception i would have raised these issues even on checkout no one asked about our stay
I would be embarassed if this was my establishment and we will not stay at a best western again.
Our friends also stayed and were equally underwhelmed

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave a review of our hotel, I am sorry to hear that you were disappointed with your stay. We will make sure to take your comments into account when making improvements, as we do with all our guest feedback.
Regards, Carlos Maio

"Very tired once outside of your room"

3

David J, Wellington, null, United Kingdom
28/04/2017

I couldn't fault the friendly staff and the ample parking. Furthermore, my room was spacious and pleasant, and the free wifi was adequate. However, the bar/dining room was, without doubt, one of the saddest and most drab I've seen for a hotel like this. Although well-cooked, the menu choice was very plain and limited, and the choice of drinks not at all impressive. OK for work, but not recommended for a treat.

C M, General Manager at Best Western Garden Court Aylesbury, responded to this review
Good evening,
Thank you for taking the time to write review on your stay with us, we appreciate all comments left by our guests and try to implement them when we make improvements.
Kind regards, Carlos Maio

"Aylesbury"

4

cbournemouth, bournemouth
24/04/2017

This hotel was just out of the town so a taxi was needed if you did not want to drive. Taxi was very cheap. The hotel was quiet and there was lots of parking. Overall very good value for money. Would stay again if in the area

C M, Duty Manager at Best Western Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave a review of your stay, I am glad you were satisfied with you experience. I hope we can welcome you back in the future.
Kind regards, Chloe Baker, Duty Manager

"Comfy overnight"

3

digipicsuk, Somerset
21/04/2017

We only stayed one night and had a very large room with a super separate seating area.
Yes the furnishings and decor maybe a bit tired but the room was very quiet, overlooking the outdoor grass area, clean and tidy with plenty of hot water and a comfy bed.
Nothing to be concerned or upset about.
Would stay again.

C M, Duty Manager at Best Western Garden Court Aylesbury, responded to this review
Good morning,
Thank you for taking the time to leave a review of your stay, we appreciate all our guest comments and use them to improve the experience we offer. I hope we can welcome you back again soon,
Kind regards, Chloe Baker, Duty Manager

"Very musty odour"

2

O5538WXtimh, Marlow, United Kingdom
19/04/2017

Very Musty odour Room smell, heating system did nothing to help, made it worse, had to open windows, affected our breathing and sleep quaility, very noisy traffic outside when window open. will not be staying again. On a positive, the staff were very helpful, this Hotel is past its sell by date.

"Beautiful Location"

4

monkey7266, Reading, United Kingdom
12/04/2017

We stayed at this hotel for one night when we visited Aylesbury recently. The hotel is modern,clean and tastefully decorated. Our room overlooked the enormous grounds which were beautiful. The only complaint we had was the sub-standard so called full English. There was no choice as to what we would like and the food was only just warm. Other Best Western hotels we have been to recently offered a menu which even included fish. The staff were polite and helpful.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to write review of our hotel. I am glad you liked your room and grounds. We try to take into account all of the comments our guests leave us so we can continue to improve the experience we offer.
I hope we can welcome you back again soon,
Kind regards, Chloe Baker

"House hunting "

4

User
11/04/2017

We stayed for 3 nights at the western and the staff were outstanding
It was an early start to the day and the staff had a cheerful disposition
When we returned on an evening they were chatting and welcoming it was a nice way to wind down
The room was always stocked well for a cuppa and kept clean
Would recommend if visiting Aylesbury for business or pleasure

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave a review, I am glad you enjoyed your stay with us. I hope we can welcome you back again soon.
Kind regards, Chloe Baker

"Great service; hotel a bit tired"

3

michellesA4166XG, Christchurch, United Kingdom
07/04/2017

Really helpful staff, i.e. Ordering takeout and putting on account to pay in check out was useful. The leisure centre and pool were a real bonus.
Decor a bit tired. Mattress and pillows were not great, and the heating/hot water system slow and very noisy.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning,
Thank you for taking the time to leave a review of our hotel, we appreciate all of our guests comments and use them to improve the experience we offer. I'm glad that you found our staff helpful, and we will take into account your comments when we make renovations.
Kind regards, Chloe Baker, Duty Manager

"A bed even a princess could sleep in."

4

spamsgirl, derby
02/04/2017

We stayed at The best western for one night whilst visiting family. Despite the poor reviews I want to give a positive one. Lovely clean room , yes it could do with a modern bathroom but it was clean, spacious and the bed was lovely and comfy, when I fell into it, literally it felt like it wrapped itself around me, I slept all night and I'm a notorious poor sleeper. The shower was hot, and fast, the water regulated well, once I worked it out.
Breakfast: plenty to eat and drink, although the 'restaurant ' was oddly placed, the cooked breakfast was tasty, hot and the staff very happy in their work and provided a swift service

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave a review of our hotel, I am glad to hear that you liked your bed and enjoyed your stay with us.
I hope we can welcome you back the next time you are in Aylesbury.
Kind regards,
Chloe Baker, Duty Manager

"AWFUL - AVOID!"

1

User
25/03/2017

The dingiest room I've ever stayed in - run down, old fashioned and dingy! Dark, awful smell in the room, the loudest bathroom extractor fan ever, water doesn't drain away in bathroom and the decor is awful! Mattress is ridiculously firm we have had to put 2 blankets underneath just to make it reasonable enough to stay! So glad we are only here for 1 night otherwise I would be demanding a refund! This is an embarrassment to the Best Western brand!

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Beth V,
Thank you for taking the time to leave us your feedback.Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service we aim for.
We are aware some of our rooms are still dated, we have a rolling programme to refresh and update our bedrooms, I am sorry that you were not in one of these bedrooms on this occasion. Please accept my sincerely apologies for any inconveniences this may have caused during your stay.
Best regards,
Carlos Maio

"Theatre Stay"

4

CBDPL, Oxford, United Kingdom
22/11/2016

Conveniently located just a short taxi ride to the town centre. Reception staff helpful and friendly. Lovely sized room. Breakfast was adequate, though not the best breakfast I've eaten in a Best Western Hotel. Was not sure about whether the leisure facility was available to guests - perhaps this could be clearer.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave your comments on your stay with us, I am glad you liked the location of our hotel and our staff were helpful to you. As the health club next door is not a part of our hotel, we can't advertise the facilities as our own. But the company is linked with us, so it is available to use by our guests to use free of charge, I apologise that this was not made clear to you on check-in.
I hope we can welcome you back again the next time you're in the area,
Kind regards,
Chloe Baker, Duty Manager

"I wish I read these reviews before going! I got bitten all on my leg!"

1

slibra, Birmingham, United Kingdom
19/11/2016

I stayed for one night, got bite marks all over my legs and when I emailed the manager he said he could see something wasn't right and would investigate this only to be replied back with other people have stayed there previously and I have had no complaints, they removed the thick blanket I used as it was cold and then told me I. Almost every email we look forward to seeing you next week and I have a new room. I wouldn't expect them to tell me other people have had the same problem as that causes problems for themselves, however I don't feel they really cared and it's a shame as I said the location is great but the decor needs updating, most of the staff are friendly when there not on google searching for clothes and ignoring you. I would not recommend this place and has quiet frankly put me off staying in a best western ever again.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning,
I am sorry to hear that you did not feel your problems with your stay were handled well. The problem was investigated immediately after you emailed us, and as the bedclothes in all our rooms are changed daily and housekeeping clean the rooms thoroughly between guests, we could only conclude that the blanket you used during your stay must have been the problem as although they are cleaned on a regular basis, they are kept in the wardrobe unless a guest wishes to use it.
We have had the room inspected and the blanket removed, and of course the rooms are cleaned daily by our housekeeping staff, so please be assured nothing is wrong with the room.
I am very sorry that this problem occurred during your stay with us, we do always hope that even guests who have had a problem during their stay might chose to stay with us again so we can have a chance to provide a better experience second time round. However we completely understand your decision to stay elsewhere.
Regards, Carlos Maio, General Manager

"Best to avoid"

2

pcs10557, London, United Kingdom
04/11/2016

This hotel is really poorly run. The reception staff really couldn't care less and we felt that we were an inconvenience to them.
Would not use this hotel again.
Very tired looking and in need of complete refurbishment.

"Stayed to visit hospital"

3

LynnKent, Orpington, United Kingdom
01/11/2016

Good value hotel though not quite the standard of other Best Westerns. Good, well lit parking. Enough spaces for all rooms. Staff very welcoming and helpful. No proper restaurant but nearby pub in Watermead a mile up the road is good. Good facilities for wheelchair user.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Lynn,
Thank you for taking the time to review our hotel, we take on board all guest feedback to make sure we keep improving the experience we offer. I hope we can welcome you back next time you are in the area.
Kind regards, Chloe Baker Duty Manager

"A good B&B not a hotel"

3

Bluem00ncity, Manchester, United Kingdom
31/10/2016

Having spent 3 nights here, we discovered to our cost that although it considers itself a hotel it sadly lacks the facilities of a hotel. It's 'restaurant' consists of 8 tables around a small bar, with a medium sized TV on the wall. The evening menu is extremely limited and our cod & chips were warmed through frozen cod fillets, frozen chips and a portion of mushy peas costing about £8.99 each.
There was no lounge or anywhere to enjoy a relaxing drink before or after a meal.
The decorator was painting some of the bedrooms and we almost walked on to his painting tray left on the floor, just the other side of corridor fire doors.
Our bedroom was spacious and clean, although the decor was tired and the lighting dreadful.
The breakfast, on the other hand was excellent with good service and the reception staff were helpful.
Altogether this 'hotel' was overpriced and disappointing.

"Good looking externals hide tired inside. food adequate."

3

Chris A, Chatteris, United Kingdom
29/10/2016

Stayed in a standard double room - bed and breakfast.
Door key was prepared at reception, but did not work - needed reprogramming by reception.
Room adequate size with bath. Bathroom slightly dirty sealant behind sink for example. Hot water good from point of use heater located in cupboard in bathroom. Shower over bath hard to control temperature.
Room very cold on arrival. Room heater from wall mounted cooler /heater blower. Could not get to heat room (stuck on cool -19 degrees) and after receptionist trying, was reset in plant room to allow us to warm the room.
Furniture adequate but tired - traditional wooden wardrobe. Hairdryer and ice bucket in room. Ice machine in corridor worked well. Vending machine in corridor.
Only enough coffee and milk for one person - one pack biscuits. More available at reception on request.
Disturbance at night when two youths tried to get products out of machine. Called reception night staff but no response for 10 minutes, by which time they had gone. Room handbook tells guests to call reception in an emergency. On this evidence if other had been real emergency such as a fire we would have been in serious danger.
Evening meal choice very limited some went out - steak, pasta or salad, fish & chips.
Hotel supports delivery of Takeaway food to hotel!
Breakfast adequate. Continental breakfast buffet. "Full English" as they described it was bacon, sausage, tomato (burnt) beans and fried egg served pre-plated. No scrambled egg option or mushrooms. Furniture reminded us of cafe.
Hotel guests have use of the on site health spar for free but its a long walk across the open car park so not tested.
Summary: adequate hotel. No excessive luxury and inside needs some TLC

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good evening Chris
Thank you for taking them time to describe your stay with us, we try very hard to learn from each of our guests experiences so we can continue to improve what we offer our guests in future.
Kind regards, Chloe Baker, Duty Manager

"A one night stopover"

3

Berlingo11, Brighton, United Kingdom
27/10/2016

Needing accomodation for one night in Aylesbury we trawled available hotels and chose this one by virtue of it's position close to the edge of town and adjacent to local major routes.
It was perfectly acceptable for a short stay, say on the basis we did, or for business visitors wanting a convenient stopover close enoiugh to town but readily accessible.
Accomodation is standard and acceptable for this type of stay.
Staff were friendly and helpful and the breakfast (additional charge) was perfectly satisfactory.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property, I am glad you found it to fit your purpose. I hope that if you need to come to Aylesbury on business again we can welcome you back.
Kind regards, Chloe Baker, Duty Manager

"Dated and tired"

2

Paul H, Colchester, United Kingdom
21/10/2016

I'm glad I wasn't paying the bill for this over priced dated accommodation! Everything here is overdue replacement, it's like a trip back to the 70's. I had two awful nights sleep due to the noises from the air conditioner in my room even though it was switched off!
Breakfast was ok apart from the out of date yogurt!!
It's fair to say that as a regular visitor to the area I won't be coming back!

"How Disapointing"

1

Phillip P, Leicester, United Kingdom
12/10/2016

So many issues! Rude Receptionist, Rusty Curtain Poles, Smell of mould in the rooms, Wallpaper peeling off the walls, dodgy décor. I would highly recommend the Premier in two minutes walk down the road!

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Phillip,
I do apologise that your stay with us was not up to standard, please be assured that we will take all of your comments on board so we can better the experience we offer in future.
Kind regards,
Chloe Baker, Duty Manager

"Good value. Clean. Rude receptionist "

2

12345678travelsalot, Gainsborough, United Kingdom
02/10/2016

The rooms were very clean and well presented for the price paid.
The beds were incredibly uncomfortable and the lady on the front desk was rude, unhelpful and abrupt. Any inquiry felt like a huge inconvenience to her.
The breakfast room is very small and we were sent away as it was full.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property regarding your recent stay.
I am glad to hear that you liked the rooms and it was good value for money.
My apologies that on this occasion you didn't receive our usual friendly customer service from the receptionist, I will bring this matter to the attention of all reception team.
We hope to welcome you back in the near future.
Best regards,
Carlos Maio

"Great hotel but beds let them down"

3

Yarco3, Great Yarmouth, United Kingdom
28/09/2016

Great check in, staff friendly, clean, but seem to be having a refurb, only issue was the beds, very hard, I know this is better than being too soft, but you just could not get comfortable, great price, good location, meals slightly over priced, would return.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good Morning,
Thank you for taking the time to leave a review on your stay. We make sure to take on board all feedback left by our guests so we can continue to improve the experience we offer.
I hope we can welcome you back again soon,
Kind regards,
Chloe Baker, Duty Manager

"Yet another great stay"

5

roderickm839, Nottingham, United Kingdom
26/09/2016

Over the years we have stayed at this hotel numerous times and we have always had a very pleasant stay, our only slight problem was we both woke with sore shoulders, as beds are a little on the hard side, the staff were very very helpful and friendly, and also nice to see the staff who have been there for some time.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good evening Roderick,
Thank you for taking the time to leave your comments on your stay with us, I am so glad to hear that you keep coming back to stay with and you found our staff helpful. We make sure to pass on all comments left by guests to our staff so we can all continue to provide great service.
We hope to welcome you back again soon!
Kind regards, Chloe Baker, Duty Manager

"Brume"

4

User
25/09/2016

The hotel is pretty decent for the price...clean and quiet. The staff were quite polite, cheerful and helpful.
The food was tasty...The meals prepared in the hotel were really good, and if you want something different they can help you order Chinese or Indian food. I had both.
The wifi was very good as well!
If you need somewhere quiet and not so fancy to stay especially if you are on a business trip, then I will definitely recommend this hotel.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning Brume,
Thank you for taking the time to write a review on your stay, and thank you for your recommendation, I'm glad to hear you enjoyed your stay.
I hope we can welcome you back again soon,
Kind regards, Chloe Baker, Duty Manager

"Lovely staff but a big disappointment given it trades as a Best Western. Not what one would expect."

3

swamp-pokey, London
25/09/2016

Booked this last minute, and the reception woman was lovely, the room was fine....but the bar and 'restaurant' were like greasy spoon. Very, very disappointing given this is a Best Western, which is why we booked it. But I'd make the point again that if one goes into Starbucks one knows what one is getting. I thought it was the same with a Best Western - but this is a lesson that a Best Western is not a guaranteed standard. Will think twice before using other Best Westerns.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning,
Thank you for taking the time to leave a review on your stay. I am sorry to hear that you did not feel that our dining area met with the standards of Best Western. As all Best Westerns are individually owned and operated, each hotel does differ in the facilities it offers. Unfortunately as we are only a small hotel with a small kitchen we cannot offer more variety in the bar, but we will work hard to use your feedback to up the standard of the experience we offer.
Kind regards, Carlos Maio, Manager

"Does no credit to the Best Western name"

2

141tim, Brighton and Hove, United Kingdom
23/09/2016

On first glance the outside looks impressive, but close-up it's shabby and tired. My room was large but with a distinct smell which, if I'm generous, was damp, but hinted at something worse. The bed was large and reasonably comfortable. No complimentary soap or shampoo was offered in the bathroom - just the nasty wall-mounted squeezy gloop which I regard as sure sign of a miserly hotel. Rubbish wi-fi in the room. Worst of all was the "restaurant" - little more than a bar/breakfast area offering an evening menu on a laminated A4 sheet with various chips-and-stuff items, cooked, it seemed, in a deep fat fryer situated just out of sight behind the bar. Oh, and the bar itself had a choice of beers ranging from Becks to ....er, nothing else. If pressed to list redeeming features, I'd say the breakfast was OK, and there's ample parking.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning,
Thank you for taking the time to leave a review on your stay, I am sorry that you did not find your stay to be up to standard, we will work hard to use your feedback to improve the experience we offer in future.
Kind regards, Chloe Baker, Duty Manager

"Tired and falling apart"

2

User
21/09/2016

I stayed in this hotel on Saturday night for a family party as it was cheap. You gets what you pay for i guess. On arrival i was left stood in reception for a good 10 minutes before someone showed up to check me in and when they did were very short with me as though they really couldn't be bothered.
The room stank of damp, wallpaper peeling off, plaster coming away. By the sofa there were cobwebs full of dust that looked like it hadn't been touched in weeks and to top it off there was mould on the shower gel dispenser attached to the shower wall below a showerhead that was encrusted with so much scale i was scared to use the shower at all

"Friendly hotel, easy access, limited restaurant"

4

SteveWardhaugh, Stoke-on-Trent, United Kingdom
20/09/2016

Very pleasant hotel with friendly and efficient staff and a good breakfast, car park and access to the Health club next door. Room was a great size with individual air-conditioning. Limited options in the bar/restaurant for food - very much a bar menu rather than a 'restaurant'.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good evening Steve,
Thank you for taking the time to leave a review on our hotel, I'm glad you had a pleasant stay with us and I hope we can welcome you back again soon.
Kind regards,
Chloe Baker, Duty Manager

"Oddly wonderful "

3

Pippoptastic, London, United Kingdom
16/09/2016

I needed a budget hotel nearish Haddenham and this odd little delight popped up on my search. Situated just outside of Aylesbury- our taxi into town cost £3.50 - this hotel is admittedly a bit dated. When we arrived the other half gave me a slightly disturbed look, but this quickly changed.
The receptionist was lovely and couldn't do enough!
The room was large and everything was clean.
the gardens look nice - although it's more a random lawn with a statue in the middle?!
The biggest oddity was the toilet in the bathroom - apparently a requisite for a 5 star hotel. This is not a 5 star hotel.
This is however, a friendly, quirky, vintage reasonably priced hotel.
One note - the kitchen didn't seem to open but there is a lovely pub down the road with a view of the lake!

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning,
Thank you for taking the time to leave a review on our property, I am glad you enjoyed your stay with us, even if you did find our hotel to be a little quirky. We take on board all comments our guests leave us so we can continue to improve the experience we offer.
Kind regards,
Chloe Baker, Duty Manager

"Smells & feels damp"

2

User
16/09/2016

This hotel needs refurbishment and our room felt & smelled damp and the settee, although comfortable was stained. On the upside the beds were comfortable, breakfast perfectly acceptable and the staff pleasant & helpful..

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave your feedback on your stay and for bringing these problems to our attention. We work hard to improve on what our guests tell us, we our currently in the process of refurbishing our hotel, one room at a time so as not to disturb our guests.
Thanks again,
Kind regards, Carlos Maio

"Damp smell"

2

Donald M, Ramsey, Isle of Man
13/09/2016

Staff were helpful, and the breakfast good enough and acceptable but the hotel & particularly the bedroom smelled damp. The coach was comfortable but was marked and would have been fine if they had been removed

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property.
I am glad to hear that the staff were helpful and you liked the breakfast.
We are in the process of refurbishing our hotel including the bedrooms and public areas.
We hope to welcome you back in the near future.
Best regards,
Carlos Maio

"Better management would help"

3

mordred1485, Sherborne
11/09/2016

We arrived, were booked in and given our key. We went to our room, unpacked and relaxed until I tried to wash my hands. Having run the hot tap in the wash hand basin and bath for more than five minutes with cold water still coming through I decided to complain. The girl at reception admitted that she was not sure why but agreed to come to the room where she tried a few switches and asked us to see if things improved. After an hour I tried again but there was still no hot water so I returned to reception. We were offered another room but we did not want the inconvenience of packing and unpacking again so we were given the key to another room so we could have a shower. I made it clear that I found this all unacceptable and that I was reluctant to pay the agreed rate because of the trouble we had incurred. The receptionist said that she would find out if some compensation could be arranged.
In the morning, having gone through the inconvenience of showering in another room, we went to breakfast. This proved to be surprisingly good, with a nice selection of cereals, fruit and yoghurts. The "full english" was exactly what was expected
Overall, the hotel was adequate but there seemed to be this feeling of chaos which usually means that the management is not doing its job. The water episode put us off this hotel and we would certainly not return nor recommend it to others.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to give us your feedback on your stay. We understand problems like this with guest's rooms can be very frustrating and can effect the enjoyment of your stay, I do apologise that you had problems with your room. Maintenance was immediately told about the hot water problem in your room when they returned and the problem has since been fixed, I am sorry we could not arrange this during your stay.
Kind regards,
Chloe Baker, Duty Manager

"Best Western Aylesbury"

5

Luke B, AYLESBURY, United Kingdom
07/09/2016

My stay was just a short overnight one on my wedding night! We appeared to have been upgraded into a very nice room at no extra cost. The hotel staff were very friendly and helpful and I would certainly recommend this hotel to anyone in the future. My aunt uncle and cousin always stay here when attending family events and recommended it to me.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good evening Luke, and congratulations on your wedding!!
I'm glad to hear that we could be helpful to you on such a special day, I hope we can welcome you back again in the future.
Kind regards, Chloe Baker, Duty Manager

"buisness stay"

3

Derek J, ipswich, United Kingdom
04/09/2016

ok but room decor and furniture in need of updating beds in need of updating , bed very soft. hotel location very good in quiet location .staff friendly overall appearance of hotel ok, did not use leisure centre located 30 second walk away from main hotel

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property regarding your recent stay.
I am glad to hear that you have found our team to be friendly and the hotel is well located, I am sorry to hear that the bed in your room was very soft, we are actually in the process of refurbishing our hotel including the replacement of mattresses, We hope you will come back and see us again soon to see the changes.
Best regards,
Carlos Maio

"Comfortable stay with helpful staff"

4

Salza58, Loughborough, United Kingdom
30/08/2016

We had two nights here, the rooms were comfortable and a good size, although a little "tired" in places. We had no hot water on the first morning but Chloe was so helpful. She tried to resolve the problem but when she couldn't, found us another room to shower in while efficiently arranging a move to a new room once housekeeping had been in. The two staff in the breakfast room were cheerful, patient and efficient, working with a smile even though the room is not big and it was extremely busy on the Sunday morning. Breakfast was great. A good value stay in a comfortable hotel. Not luxury, but fine.

C M, Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave a review of your stay with us, I'm glad you enjoyed your stay with us. I'm sorry that there was a problem with your original room, but I am happy to hear that our staff helped you professionally. I will make sure to pass on your comments, so they know their hard work is appreciated.
I hope we can welcome you back again in the future,
Kind regards, Carlos Maio, General Manager

"Good Value for Money "

4

User
28/08/2016

We stay a lot in travelodges, which whilst appearing more modern than this Best Western, can seem a little sterile. The room we were given was very large and as it had a sofa bed as well I assume it was the family room. It was clean and the bed was comfortable. Bathroom was impressive and the heated towel rail was a nice touch. The lady on reception on arrival seemed a little curt considering the place looked deserted and cannot have been busy. We did not see the restaurant as we were informed brusquely on check in it was shut. All in all I would stay here again the grounds are beautiful and the price very reasonable.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Carol,
Thank you for taking the time to leave your comments on your stay, I am glad you found our hotel to be good value for money and you liked your room. Unfortunately we did have a bit of an emergency with our cover chef this weekend so our restaurant was closed, but we would love to welcome you back in the future, bar included.
Thank you again for your feedback,
Kind regards, Chloe Baker, Duty Manager

"Good place to stay"

4

MHunter123, Colchester, United Kingdom
22/08/2016

Stayed at b&b 20/8/16 , room 204, dated but very clean, comfortable beds and quiet place. Breakfast was varied and tasty. Good value b&b - reasonable priced pub walk away. Would stay again if in area. Staff polite and pleasant especially at breakfast.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to write such a nice review. I am pleased to know that we are a "good place to stay" and you found our breakfast varied and tasty, served by pleasant staff, I shall pass your comments onto the staff who will be pleased to hear this.
We hope to welcome you back again in the near future.
Best Regards,
Carlos Maio

"Visiting Family"

4

buttercupdi2016, Basingstoke, United Kingdom
22/08/2016

From the moment we arrived to the next day when we left,everything about the hotel was great.The reception staff were extremely friendly and helpful.Would definitely go back there again in the future.The location of this Hotel was close to the town and local amenities.Taxi fares into Aylesbury was only £3.50 and very prompt

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to write such a nice review, I was pleased to read that you had a nice stay.
We hope to welcome you back in the near future for another great stay.
Best regards,
Carlos Maio

"Nice Hotel"

4

DollyD1963, Twickenham, United Kingdom
22/08/2016

We stayed here for a Wedding we were attending. Room was lovely very roomy and also quiet. We had all that we needed for a one night stay. People friendly and helpful. I left my scarf in the bar and they collected it and gave it back to me in the morning which I was so thankful. Restaurant and bar could be bigger as at breakfast you have to be up early to get a table so that's my only criticism.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to write a pleasant review.
I am glad to hear that you have found our team to be friendly and pleasant and that your room was lovely. I shall pass your comments onto the hotel team who will be delighted to hear this.
We hope to welcome you back again for another pleasant stay.
Best regards,
Carlos Maio

"Decent value for money but dont expect the Ritz for £114"

3

Bob G, Norwich, United Kingdom
21/08/2016

This hotel is a bit away from the town centre which has its advantages and drawbacks in itself. Our room was clean, tidy and spacious with a great shower and comfortable double bed. Breakfast was good and I would certainly say 3 adults for B&B at £114 was good value for money. You get what you pay for but this place could charge a bit more if it just addressed a few small issues. A good coat of paint on the outside of the property is well overdue. The receptionist could be described as "functional" but a bit of enthusiasm would not go amiss. My wife remarked that I said "please" and "thank you" numerous times but the receptionist didn't say it once. To be greeted with "the chef is off tonight so we aren't doing food, but taxis are only £3.50 to town" didn't install too much optimism. Little niggles like only having 2 mugs in the room when there were 3 of us is something that doesn't happen in other hotels where attention to detail is important to the owners. The put me up bed certainly was functional but wasn't the most comfortable sleep Ive ever had.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to write a review regarding your recent stay.
I am pleased to hear that you have found the rate good value for money and the breakfast was good.
I sincerely apologize for the other problems you have encountered in particularly that the kitchen was closed on that evening, we did try to arrange for an alternative chef, however it was impossible.
We take all comments very seriously and work diligently to rectify any unsatisfactory experience.
We hope to welcome you back in the near future.
Best regards,
Carlos Maio

"Beware added costs!"

1

1707alb60, Christchurch, New Zealand
17/08/2016

I would never use this chain again. Booking system is hopeless and then they overcharged us. Complaints department did nothing and attitude of hotel was dismissive. Very unprofessional at best, verging on dishonest.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Thank you for response,
We are sorry to hear that you have had some issues regarding your booking, I can confirm that all policies are made clear when booking and my staff adhere to the booking rules.
If you would like to send me a copy of your confirmation and a few more details about this issue I will be happy to investigate further
Best regards
Carlos Maio

"Overnight stay"

3

jeannette67, London, United Kingdom
11/08/2016

Stayed here 06/08 /16 for 1 night as was attending a family party nearby. On arrival hotel looks quite nice. Check in was quick and was given keys to room 207. Room was quite large but very dated, no fridge but tea, coffee kettle ect. After our evening out on returning at about 12.30ish we was going to have a drink in the hotel bar but was informed it was closed. Breakfast was included in the morning and must say it was rather nice full English plus a selection of fruit, cereal, pastries, toast jam ect and pots of tea and coffee. This is a budget hotel but good value for money though a bit out of town.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Jeannette,
Thank you for taking the time to review our property, I'm glad you found your time to be of good value for money and your liked your breakfast. We are currently in the process of renovating our rooms to give them a fresh updated feel, I hope we can welcome you back to see the changes.
Thank you again for your feedback,
Kind regards,
Chloe Baker, Duty Manager

"Updated friendly hotel"

5

Greenwood22, Hampton Court
07/08/2016

We stayed here for 1 Night while visiting friends in Aylesbury. We were delighted by the look of the hotel and our recently updated room was very comfortable. The only small criticism is that the grouting in the bathroom was very slapdash and rather ruined the effect. Breakfast this morning was delicious and served by very friendly waitresses. We went and looked at the swimming pool and although we didn't use it this time, we might use it in future. We wouldn't hesitate to stay at this hotel again.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning,
Thank you for taking the time to review your stay with us, I am glad to hear you liked our updated room at our hotel, I will make sure to pass on the grouting issue to our maintenance manager, so we can get that sorted. We would love to welcome you back for another stay, we hope to see you soon.
Kind regards, Chloe Baker, Duty Manager

"Very helpful staff"

4

Elizabeth O, Bristol, United Kingdom
05/08/2016

I was very impressed with the helpfulness of the staff at this hotel, from arranging our booking to kindly allowing us to have breakfast 30 minutes earlier than normal to allow us to attend the British grand prix on time. Large rooms but the hotel is in need of some modernisation, but everything was adequate and the beds were very comfortable. The breakfast provided was very good with a large range of items to choose from.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning Elizabeth,
Thank you for taking the time to review our hotel, I am glad to hear you found our staff to be helpful to your during your stay, I will make sure to pass on your kind words. We our currently in the process of renovating our property, room by room, to give all our bedrooms a fresh updated feel. We would love to welcome you back to see the changes.
Kind regards, Chloe Baker, Duty Manager

"Dissappointing"

2

Alan C, Sheffield, United Kingdom
05/08/2016

I stayed at this hotel many years ago before it became a Best Western. I only stayed there recently thinking that Best Western would have improved it. As a Best Western Diamond for life member I have certain expectations and have to say that this hotel failed miserably. It lacks character and personality overall. The whole hotel is tired and in desperate need of updating in terms of the rooms and the restaurant. The restaurant is too small and is in dire need of updating. With basic tables and chairs and very basic decor it resembled more something along the lines of a trucker's cafe.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Best regards,
Carlos Maio

"Made welcome"

4

millymallymoo, Warrington
04/08/2016

We stayed at this hotel again in June, this time on a bed and breakfast basis, but on this occasion, I had an assistance dog with me who was made very welcome. There is a nice park just down the road with a pond and lots of ducks (no Aylesbury ducks unfortunately!) which was a great walk for us even with my wheelchair.
At breakfast, again my dog was made welcome in the dining room, and was even offered a sausage, which unfortunately we had to decline, but it was a very kind thought. The breakfast was excellent - we had the full English. No complaints at all.
For the energetic, there is a gym right next door, and it's not far from shops.
We will definately stay in this hotel again and have no hesitation in recommending it to anyone wishing to stay in the area.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave your comments on your experience at our hotel. I'm glad you had a good time with us and were made to feel welcome, we would of course love to have you stay with us again, we look forward to seeing you soon!
Kind regards, Chloe Baker, Duty Manager

"Average - disappointed with sofa bed"

2

mlc2001, Meriden, United Kingdom
03/08/2016

Stayed here for 1 night due to lack of availability in the area on the date we wanted. The hotel needs a little refurb and fresh coat of paint. The room was a good size but the sofa bed for my son was not adequate at all. Having checked at the time of the booking and giving my son's age they said it would be fine. However, upon staying the brochure in the room said it was only suitable up to age 12. My son was 14. The beds were uncomfortable. I would not stay again.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave your comments on your stay, I am sorry you did not find the beds to be the standard expected. It is advised that the sofa beds in the rooms are most suitable for children under 12 as they are quite small, however adults in groups of three do use the sofa beds in the rooms often. We do take all customer feedback into account as your concern and experience with us is very important, so we are currently in the process of refurbishing the whole hotel, room by room so not to disturb our guests.
Kind regards, Chloe Baker, Duty Manager

"Very average"

3

Jenny R, Alsager, United Kingdom
31/07/2016

My boyfriend and I stayed here for 3 nights as our 'summer get-a-way' and even though I did get a good staff discount on the stay as I work for BEST WESTERN we were still fairly disappointed. On arrival, the receptionist seemed to have no want to be there - not a warm welcome at all. We were also then told that we had to pay a £30 p/night 'holding fee' (which we were not told about upon booking) and as a result we were the £90 down for the rest of the week!! Room was nice however for an executive suite, the bathroom was outdated and there seemed to be nothing extra added to the room besides a very nice air-con machine. Breakfast was disappointing. Staff were somewhat rude and we only had the option of a limited continental OR a very small full English which consisted of 1 sausage, 1 rasher of bacon, 1 fried egg, a raw tomato and a handful of beans. All in all a disappointing stay and we will not be returning - despite the excellent staff rate I received!

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Jenny,
Thank you for bringing your experience to our attention, we are deeply sorry we fell below your expectations. We sincerely apologize for the problems you have encountered particularly with bedroom and breakfast selection. We take all comments very seriously and work diligently to rectify any unsatisfactory experience.
Thank you again for your valuable review and for staying with us.
Best regards,
Carlos Maio

"Average overnight"

3

demidrawers, wales
26/07/2016

Stayed one night and not one I can recommend unless the location is important to the visitor. Service is simply ok both on reception and restaurant . Room was large and spacious and very ordinary with comfy bed 2 seater sofa and furniture. All very dated and average condition . Bathroom tatty and while area needs upgrade. We had a great deal on price and would only stay with that great deal again. Massively expensive on normal tariff for what you get . Breakfast less than good, and opted for cereal. So to arrive late and leave early is fine, not one for a weekend where you may need to spend time in your room. Clean and basic so sleep and go is fine.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property, we take on board all the feedback our guests give us so we can continue to improve the experience we offer, for example, we will be passing our your comments to all the staff on duty during your stay. We are currently in the process of refurbishing our hotel, one room at a time to give our rooms and updated and fresh feel. I hope we can welcome you back again to see the improvements.
Kind regards, Chloe Baker, Duty Manager

"OK FOR A NIGHT"

3

Jentol57, Dartmouth, United Kingdom
26/07/2016

Considering this was a cheap stay £50 for the night, and convenient to our venue, it was surprisingly good. Clean and comfortable beds, clean bathroom and nice friendly receptionists. Better than a lot of expensive hotels we have stayed in.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave your comments on your stay with us, I'm glad you found our hotel to be good value and convenient for you. I hope we can welcome you back if ever you are in the area.
Kind regards, Chloe Baker, Duty Manager

"Visiting friends"

4

Tim W, Brighton, England, United Kingdom
20/07/2016

I booked 2 nights to visit friends in the Aylesbury area. I had a lovely stay, and considering it was a heatwave found the air con so very necessary!
Staff were pleasant and helpful, the local area of Watermead is beautiful, with a lovely pub that serves food an easy walk away from the hotel.
To walk into Aylesbury itself would take 15-20 mins, or a regular bus route will allow you to do the same.
I would happily stay here again.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good evening Tim,
Thank you for taking the time to leave a review of our property, I'm so glad to hear you enjoyed your stay with us.
We look forward to welcoming you back again,
Kind regards,
Chloe Baker, Duty Manager

"OK ,but could be much better..."

3

Linda H, Derbyshire
18/07/2016

We stayed for two nights,as had a party in Aylesbury..The hotel itself is tired looking,but we know they are gradually improving the rooms..Wallpaper peeling etc....but i will say everything was clean,bedding,bathroom etc...which is the most important in my opinion.
Breakfast was nice,only criticism is the staff bring your full English,before youve hardly started your cereal/fruit etc.So slow it down a little guys,you were all very friendly,so just a minor detail.....
In general,you have a hotel in a fab position,just felt that some staff,maybe needed more customer service skills,More smiley faces would improve this place a lot,A friendly greeting on arrival,but shouldnt have to stand around ,while staff go off to finish another job.....Would we stay again?Possibly.

"Did the Job"

3

Matt P, Preston, United Kingdom
17/07/2016

The hotel was ok... A bland statement but explains it perfectly. The hotel could do with a refresh but was ok. The room was ok and again could do with some improvements. My daughter (age 14) complained that the fold out bed was uncomfortable, but not sure how many of them actually are. Didn't eat at the hotel at all so cannot comment on that element. Overall it was well priced and worked for what we wanted, which was a base. Would I stay again, probably not.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good evening Matt,
Thank you for taking the time to leave your comments on your stay with us, we take on board all the feedback our guests give us so we can continue to improve the experience we offer. We are actually in the process of refurbishing and redecorating our entire property, one room at a time, to refresh the whole feeling of the hotel. I hope that we can tempt you back to see the changes.
Kind regards, Chloe Baker, Duty Manager

"Horrible musty smell"

2

NZKirst, Cheltenham, United Kingdom
09/07/2016

Stayed for one night on business. This hotel really needs a face lift - carpets changed, bathrooms replaced. The room I was in had a horrible musty smell. They need to take some pointers from the PI next door. Only bonus is that you can use the fitness centre for free.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning NZKirst, Thank you for taking the time to leave a review on your stay with us. I do apologise about the smell that you found in your room, we are infact in the process of refurbishing all our bedrooms, however as we are only a small hotel we can only do up one room at a tme as to minimise disturbances to our guests. I hope you will give us a second chance and return to us soon to see our improvements.
Kind regards,
Chloe Baker, Duty Manager

"Cheap, clean, friendly, could be better."

3

KateBChichester, Chichester, United Kingdom
05/07/2016

I stayed here on a Tuesday night for business and got a good rate £89. On arrival, the staff were very friendly and helpful and the hotel clean. Ground floor rooms had a funny smell so went upstairs. My room was a good size if a bit dated. It was on the main road side so had a bit of road noise with window open. However, there was a modern air con unit in case I had to shut it. I found a tiny turd in the loo on arrival which refused to flush until halfway through my visit. The menu in the unatmospheric restaurant that was no more than a side room behind reception was highly uninspiring, (I.e. Omelette, cheeseburger, cod and chips, garlic bread, gammon and chips, pesto pasta and anything else that would not require any formal chef training to prepare) so I ate out. Beds comfy. A good cheap option if you just want to sleep and do nothing else in the hotel. Although why you'd want to visit Aylesbury for anything other than business is another question! The only other issue was the hot water as many other Trip Advisor reviewers had warned. Running the hot tap of the bath led to a noise like something taking off and a lot of spluttering and intermittent flow; water warm but not piping hot. Think they need to do something about that!

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning KateB
Thank you for taking the time to leave your comments on your stay with us, we make sure to take on all feedback left by our guests so we can make improvements to the experience we offer our guests to come.
Kind regards,
Carlos Maio, General Manager

"Disappointed, stay in Best western."

2

Katherine3691, Lincoln, United Kingdom
26/06/2016

From arrival, when told they will add £30 to my bill in case I use any services ( not mentioned on web site when booked), room had cobwebs and dust on the lights, sink in bathroom with hairs in, sink was also cracked and very old to having a cold breakfast, I found this hotel a disappointment. I have stayed in many best western hotels all over the country. Never had such a stay like this one.
This hotel is in need of desperate TLC, from the paint on the outside of the building with rust marks and paint peeling off, the gardens ( what a shame they could be so nice with some effort) to room cleanliness . I feel I have to say something positive, here goes the reception and corridors are nicely maintained.

C M, Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Katherine3691,
Thank you for taking the time to provide us with detailed feedback following your recent stay. We highly appreciate our guests comments as they help us to improve our service, ensuring that we deliver in line with our guests expectations.
We sincerely apologize for the problems you have encountered particularly with bedroom and breakfast, the relevant head of departments have been informed.
Best regards,
Carlos Maio

"Basic but clean"

4

Traintraveller101, Gloucestershire, United Kingdom
17/06/2016

Stayed for one night on a Saturday night in a big group over several rooms. Big rooms but basic. Bed was perfectly comfy. Toilet didn't flush properly. Was too hungover to try the breakfast! Not sure if I'd stay again.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property.
I am glad to hear that you liked the bed in your room, I will pass on your comments to our maintenance staff so we can get the toilet in your room fixed.
We hope to welcome you back again in the future,
Kind regards,
Carlos Maio

"Pleasent Stay"

4

TravellerJez, Weymouth, United Kingdom
16/06/2016

This had not been my first choice, but I was unable to book in at a closer hotel to my work site. That said, this hotel did admirably. I am more than likely to use it again, even though it will be further away. The leisure facilities make the visit worth while, and it is sited within walking distance of Aylesbury centre.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon TravellerJez,
Thank you for taking the time to review our property, I am glad to hear that you had a pleasant stay with us.
I do hope that you will chose to stay with us again, if you find you need to stay in Aylesbury multiple times in future please feel comfortable to contact us about any potential project work as we may be able to set up a deal for you.
Again, thank you for your feedback, all guest comments are extremely useful to us.
Kind regards,
Carlos Maio

"Decent Hotel in a quiet location"

4

gerrypmac, London
14/06/2016

Stayed here for two nights to attend a wedding. Easily located, good parking facilities and a friendly welcome. Room clean and decent size. Coffee making facilities were most welcome in the morning. Breakfast was an extra but worthy of the price with a very good Full English available.
Staff recommended a good taxi service to get to and from the wedding venue.
Would stay there again if I was in the area.
Gmac

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Gmac,
Thank you for taking the time to write a nice review regarding your recent stay.
I am glad to hear that overall you had a nice stay, I will pass your comments on to all the team who will be delighted to hear this.
We hope to welcome you back in the near future.
Best regards,
Carlos Maio

"Reasonable Hotel"

3

Norfolk-CS, Norwich, UK
12/06/2016

Rooms look like they've been recently refurbished, they look alot better in the inside than the outside of the hotel would lead you to believe.
Plenty of parking outside.
Can't comment on the food however, there was only a small selection available so would recommend the near by Embur Inns at the Premier Inn which is within walking distance

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Norfolk-CS,
Thank you for taking the time to write a review regarding your recent stay.
I am glad to hear that overall you had a pleasant stay and liked the rooms.
We hope to welcome you back in the near future.
Best regards,
Carlos Maio

"Business trip"

3

User
08/06/2016

Very convenient and easy to get to. Helpful and friendly staff. On site gym which is open to residents. Good breakfast both cooked and continental. Comfortable bed and powerful shower. The rooms are being renovated and I was lucky to have one with a new carpet. Maybe next time I'll get fresh decor too! The friendly staff made up for the tired wall paper. Window opened for fresh air which is nice as I don't sleep with the air conditioning on. WiFi was excellent However I would recommend eating out during the evening and the menu was limited with my option (the veg lasagna) being a poor effort.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Richard S.
Thank you for the feedback regarding your stay at our property.
I am glad to hear that overall you had a pleasant stay and the staff was helpful and friendly.
We look forward to welcome you back in the near future.
Best regards,
Carlos Maio

"Garden court Aylesbury"

3

Marjorie C, Peterborough, United Kingdom
02/06/2016

Location of the hotel is ideal, close to main road and very easy to find. The hotel rooms are good but the decoration of the whole building leaves a lot to be desired. Although the hotel is next to a main road there was not any noise. Rooms are comfortably furnished with tea and coffee making facilities. Breakfast would be better had in a café for better value.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Marjorie,
Thank you for taking the time to leave your comments about your stay with us, I'm glad you liked the facilities in your room and the location of our hotel. We are actually starting our second phase of renovations to the property, including recorating the rooms and corridors, hopefully we can welcome you back to see the changes.
Again, thank you for your feedback, we take on board everything our guests tell us about their stay so we can continue to make improvements.
Kind regards, Chloe Baker, Duty Manager

"Truly awful."

1

User
02/06/2016

I am as i type having the displeasure of staying at this hotel through work.There are 14 of us booked in.
Upon booking in I am informed that the kitchen is small so no more that 4 people will be served at any one time. So we will have to work out a rota of who gets to eat when. As this is the case the hotel allow you to get a take away to be delivered and for it to be charged to our allowance. I can live with this as a work round. But when some of us come to order a Domino's Pizza (one of the three places they say we can order from) we are told we can't, as they have no cash to pay for it. So the ordering out that they offer, you cant have. Bare in mind they are getting £25 per man per night to feed us. So if they discourage us from eating there, (as a few of us have) they are on to a nice little number.
On the room. The curtains don't stop light coming in. As night workers this is a problem.
The shower has a mind of it's own. One minute freezing, the next, dangerously hot. This is when you can get it to work. I managed to find out that playing with the sink taps would kick the shower heat pump in to action. The shower head wont stay up and has about 3 jets it's so lime scaled up. This is of course when there is actually any water coming out of it. It seems to come and go like a bird finding food for it's young in the nest.
Now to the bit that has made me put finger to keyboard. I was going to let the rest slide. I'm not paying for the room. So I can't moan to much. But if you are going to take bookings from people you know are doing safety critical night work, don't decide to fit new carpets in the room net to mine while I'm trying to sleep. I don't know if you know what is involved in fitting a carpet.
1: Remove all the furniture from the room while making as much noise as possible.
2: Rip out the old carpets making as much noise as possible.
3: Bring new carpet in and cut it to shape....
4: Now for the noisy bit. Get a metal bolster and smack every inch of the carpet in between the gripper rods and the skirting boards, repeatedly.
Upon complaining to the manager I am told these thing happen, and that the hotel is full so they could not have put me in another room. So when he offers to put me in another room so I can get some sleep, he either lied to me, or was going to put me in someone else's room. Either way it's irrelevant. I'm now up. 3 hours sleep and that's it. I doubt I will manage to get any more now.
Truly awful and clueless.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Andrew b,
Thank you for taking the time to write such a detailed review regarding your recent stay.
Unfortunately at the time of your group booking we were not informed that all of you would be requiring dinner at the same time, otherwise we would have informed the agency. We did offer a varied selection of take away to make it easier and quicker for you all, unfortunately on the second night we didn't have enough cash flow as we have only a limited amount of cash in our till, and most of our guests pay by card or company account.
we take comments like yours very seriously and as I had the opportunity to speak with you personally, again my apologies for the inconvenience caused with the carpet fitting, I did send the carpet fitters away, however I do understand that by then you were already awake and as we were fully booked we could not give you an alternative room.
We are in the process of refurbishing our bedrooms and this includes the installation of pelmets to avoid the light coming through the window.
Once again my apologies for the inconveniences you have encountered during your stay.
Best regards,
Carlos Maio

"convenient and quiet"

4

sew71, York, United Kingdom
01/06/2016

A well located and quiet hotel with easy access for M25 and Milton Keynes. Rooms are large and clean, small bar/restaurant not tried. Had a good breakfast, plenty of cereal, fruit and juices. Hot breakfast cooked to ordered and hot toast delivered to table. We walked a short distance to Watermead village to pub restaurant for a plenty meal. Outside seating overlooking the lake on nice evenings. Decor at hotel is a little tired but all very clean.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review our property, I am glad to hear your found our hotel convenient and liked your room and breakfast. We are actually just begining some more refurbishments to our property, including updating the decor of the rooms and the corridors, we hope to welcome you back to see our improvements.
Again, thank you for your feedback.
Kind regards, Chloe Baker, Duty Manager

"Best thing about the hotel is the location!"

3

HDebby, Godalming, United Kingdom
31/05/2016

Staff were average. Room was average. Décor needs tlc. Nothing fantastic to write home about at all.
The location is its one redeeming quality - it's within a 10 minute walk to a lovely lake with a local shop and a restaurant bar, The staff here were great, very friendly and welcoming.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear HDebby,
Thank you for taking the time to review our property.
I am sorry to hear that your stay was not 100% satisfactory. We are now in the process of starting the redecoration of the bedrooms so we can provide a better guest experience.
We hope to welcome you back in the near future.
Best regards,
Carlos Maio

"it was not an inviting place to stay"

2

RosemarieandTerry1, Kilkenny, Ireland
26/05/2016

Over priced Hotel we stayed for two nights 4 adults and all agreed on the following remarks. rooms very very basic no slip mas in the shower bat not suitable for any on with hip problems toilet did not flush towels smelt of cooking. dining room come bar very small, the tables were very sticky plates and cups stuck to tables it as a very uncomfortable place to sit for a drink. Breakfast was adequate to good plates were greacy free they gave one what ever combination one wanted in a fry. Tea Good and cup/mug were a good size. waitress need a bit more table training. The receptionists were really helpful good parking and close to town

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good evening,
Thank you for taking the time to give your review on our property. I am sorry to hear that you did not find our hotel and inviting place to stay, we will take in to account all your comments and pass on feedback to all members of staff so we can learn from your experience and continue to improve.
Kind regards, Carlos Maio, General Manager

"Smelly"

1

Vanessa D, Devonport, Australia
25/05/2016

The receptionists were really helpful and kind, but the rooms and halls were damp and stinky, and our room was not clean. Wi-Fi and parking were good. There was also an interesting statue on the grass next to the hotel....

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Vanessa,
Thank you for taking the time to review our property.
I was glad to read that the receptionists were helpful and kind, I shall pass your comments onto them who will be delighted to hear this.
My apologies for the inconveniences caused during your stay with the condition of the bedroom, we are now in the process of starting our second phase of refurbishment including the bedrooms.
We hope to welcome you back in the near future.
Best regards,
Carlos Maio

"Good Value and comfy"

4

Fromagegrande l, Aylesbury, United Kingdom
17/05/2016

What it says - good value for a large double room with tea/coffee making facilities, good parking and close to town but with a rural aspect, and after a long fifteen hour travel day the bed was delightfully comfy and don't remember much else. The staff are welcoming and helpful 24/7 and breakfast is more than adequate. I don't have a single complaint - it's as good as anything locally and costs less. The wi-fi is free and works well, and there are bars and restaurants within walking distance. I'll always go back until they get it wrong but, for me, I expect that to be along time coming.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to give your feedback opn your experience with us. I am glad to hear you found our hotel to be of good value and comfortable for you. We pass on all comments left by our guests to all our staff members so we can all learn from your feedback and continually improve the experience we offer.
Thank you again, we hope to welcome you back again soon,
Kind regards, Chloe Baker, Duty Manager

"nice locaton"

4

john b, Competa, Spain
17/05/2016

had an overnight here checking in was easy, friendly staff and no problems the room was fine clean and comfy WI-FI was good. didnt seem to get a great deal of noise from the road. Breafast was good freshly cooked and a fair choice. The bar come dining room is quite small. we ate here as we were very tired had fish and chips and a bottle of wine which was not so good the batter oft the fish was hard and the fish tasteless, the mushy peas were dry and the wine was over priced. in fact the dinner was not good value for money. but apart fro that it was good.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon John,
Thank you for taking the time to leave your comments on you stay with us, I'm glad to hear that overall your enjoyed your experience with us. I do apologise that you did not like the dinner we had to offer, we make sure to pass on all feedback to all our staff members so we can all learn from the feedback left by our guests.
Kind regards, Chloe Baker, Duty Manager

"There must be better than this!"

2

Neil M, United Kingdom
30/04/2016

Issues for me were: 1) Nearly tripped over the trouser stand as I entered the room for the first time (it was right in the middle of the entry corridor) 2) Noisy - Circus music opposite and road traffic noise was not blocked out - no insulation from the windows 3) Mirrors and Shower all too low (I'm 5ft 11) and had to stoop under the shower 4) Hot water ran out half way through shower 5) Toilet blocked/wouldn't flush 6) Poor choice of food in restaurant (very pokey) - had to walk up the road to find food 7) Breakfast was ok 8) Receptionist reasonably friendly

C M, Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Neil,
Thank you for taking the time to write a review regarding your recent stay at the Best Western Garden Court Aylesbury and bringing these matters to our attention, please accept our sincere apologies for the inconveniences may have caused during your stay.
The feedback we receive from our valued guests like you, enables us to target problem areas, and the necessary actions to ensure similar situations can be avoided in the future.
Best regards,
Carlos Maio
General Manager

"Social evening"

3

Ian B, Wellington, United Kingdom
29/04/2016

Team meeting and overnight social. Hotel is cheap and cheerful, don't expect luxury, clean rooms and friendly staff. Breakfast was nice. Free passes to gym next door is a bonus. Nice setting on the lake, with large green areas, great when the sun shines.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Ian,
Thank you for taking the time to review your stay with us, I am glad to hear you found our stafff friendly and enjoyed the facilities we have to offer. We take on board all comments left by our guests and pass on feedback to our whole team so we can continue to improve the experience we offer.
We hope to welcome you back again soon.
Kind regards, Chloe Baker Duty Manager

"Our 2nd visit"

5

User
26/04/2016

This was our second stay, its been 2 years since our last visit. The rooms are clean, tidy and housekeeping do there job well (shout out to HK! Sometimes forgotton). The decore is up to date and looks fresh and new.
The staff are friendly without being imposing.
The hotel is quiet at night very little noise from the corridor (one of my biggest worries in any hotel). They can provide feather pillows (I did a swap with my daughter). Breakfast is simply but tasty; full English or continental, the waiting staff are friendly they probably won't mind you trying everything on the breakfast buffet! Just beware of the coffee too strong for me in the morning! No problem I just had tea...or hot chocolate!
Good to know; they don't have a lift but booking through Best Western you can request ground floor rooms...which we will. Also they have accessible rooms on ground floor as well.
There is a gym and small pool which residents can use ( we didn't have time to view this).
Over all really great to stay at, and at time of booking other hotel chains in the area could not complete on price.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Isabelle,
Thank you for taking the time to leave your comments and feedback on your experience at our property, I am so glad to hear you enjoyed your stay with us. We make sure to pass on comments left about our staff to all our team, so we can continue to provide great service and continuously improve the experience we offer.
We hope to welcome you back again soon,
Kind regards,
Chloe Baker, Duty Manager

"Best Western Aylesbury"

5

Sharon L, London, United Kingdom
25/04/2016

We stayed at the Best Western in Aylesbury, whilst attending a wedding nearby, we found the hotel to be extremely nice and modern, the bedrooms were spacious, clean, and the beds very comfortable. The staff were friendly and welcoming, I would definitely stay there again if I was in the area.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Sharon,
Thank you for taking the time to leave your feeback on your stay us, I am so glad to hear that your enjoyed your stay with us, we make sure to pass on all comments left about our staff so we can continue to provide good service and continuously improve the experience we offer. We hope to welcome you back again soon,
Kind regards,
Chloe Baker, Duty Manager

"Good hotel for short stay"

3

millymallymoo, Warrington
10/04/2016

Easy to find, plenty of parking, flat access for wheelchairs. Our room was located on the ground floor, and had two single beds with white linen. Room was quite large, clean and tidy as was the bathroom. Tea and coffee making facilities in room with extra sachets available from reception. Close to shopping centre with restaurants so we didn't eat in the hotel restaurant which we found to be a bit pricey.
There is a leisure centre right next door.
A good hotel for a short stay in the area.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave comments on your stay with us, I am glad to hear you found your stay to be suitbale for your stay and enjoyed the facilities we have to offer.
We take on board all the feedback left by our guests so we can continue to improve the experience we offer.
Thank you again for your comments, hopefully we can look forward to welcoming you back again soon.
Kind regards, Chloe Baker, Duty Manager

"Pleasant stay."

4

323carolynm, San Remy de provence
10/04/2016

Comfortable well managed hotel with pleasant staff. Room of good size, clean and comfortable. Slept well. Breakfast freshly cooked and staff helpful, professional and pleasant. Convenient location in green surroundings.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to review your stay with us. I am glad to hear that you found our hotel to be convenient and comfortable, we will be sure to pass on all your lovely comments to our staff so we can continue to keep the experience we offer up to standard.
Again thank you for your comments, hopefully we can look forward to welcoming you back again soon.
Kind regards, Chloe Baker Duty Manager

"Aylesbury stopover for Wedding Reception"

3

Robyou13, Northampton, United Kingdom
30/03/2016

Unfortunately the choice of rating on Trip only allows for Average, or, Very Good, for this Hotel I would have given good on the basis of; value.comfort,breakfast,location in that order.
Six of us from the Northampton and Milton Keynes areas were attending an evening reception for friends, and fellow MKD supporters, Alex and Naomi. Apart from a few initial niggles, cold rooms, and water, which were resolved, accommodation was of a decent standard.
Rooms are large, and airy, with in most cases a separate reception area with sofa and table and chair, plus tea and coffee making facilities plus complimentary biscuits.
The bed was comfortable, the bedding, and pillows, of good quality.
In the bathroom, there was the option of a bath and shower, water temperature was fine, two little minuses, were one that getting out of the bath could for some be tricky as it involved a fairly high step over , apart from that it was strange that the fitted sink arrangement was of a off creme colour, whilst the bath and toilet was white.
Breakfast in the morning was in the dining room/ bar which as some people have mentioned is initially hard to find as it is at the start of the corridor off reception and although there is a large sign on the wall indication Festaurant, the door seemed more like a utility room. The choices offered for breakfast were good, cereals, fruit, rolls and croissants, plus a decent cooked breakfast, served by a very friendly and efficient staff member.
The location was ideal for our purposes as it was a short taxi ride away from the reception location.
The Garden Court provided a decent stay In a pleasant location, at a reasonable price.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Robyou13,
Thank you for taking the time to review our property. I am glad to hear that overall you had a good stay and enjoyed the breakfast.
My apologies for the dificulty you had with getting in and out of the shower, we take all our guests comments seriously as this helps us to target problem areas and take the necessary actions if they need to be rectified
We hope to welcome you back in the near future.
Sincerely,
Carlos Maio

"Superb Value for a Hotel for Aylesbury"

5

User
27/03/2016

I have been staying at the Best Western Garden Court in Aylesbury for most of the last 3 months so I feel I am in a good position to make a balanced and fair review of the Hotel.
Certainly for me, it has proved a superb place to stay. i've had about 6 different rooms, and the staff were helpful in my request for a room facing south as the phone reception on the north side of the hotel was poor (on the 3 network). As i'm now a diamond member i get a free upgrade to exec rooms, which are no bigger than the standard rooms but have extra windows, are quiet and have a huge tv.
The Hotel internet has just been upgraded from about 125kbps ladt month to about 6Mbps now - serious improvement! Its still slower than my tethered connection on the phone but is a great backup should there be network issues on the mobile network.
Because i stay for 4 nights at a time, i get an excellent "extended leisure break" rate which is cancellable, includes breakfast and has thusfar worked out at only £60/night, which is excellent for the area.
A big plus as far as i am concerned is that use of the private health club is included. Its only a 2 min walk (if that!) and the pool there is excellent (13m long and deep enough to swim properly at both ends - a lot of Hotel pools are so shallow at one end you cant swim in them!).
The gym is well equipped and the staff there friendly. I use the facilities almost every night i am there so feel i get very good value from the £60 a night i pay.
The best western rewards scheme has also earnt me nearly 40000 points already since xmas (3 months ago)this is worth £100 as Amazon, Next or other vouchers. Alternatively i could use them to pay for 2 nights stay.
I have only eaten an evening meal on one occasion. The food was good but the Restaurant/Bar area is quite small and to be honest i dont like eating out alone. I havent eaten in the Restaurant in the evening again, although i would if i was with a group or with family. I have a good breakfast at the Hotel most mornings. The breakfast service is fast, taking only a couple of minutes for a cooked breakfast, with a nice freshly fried egg. They obviously have bacon and sausages ready to go.. And thats fine. Time is money so they say and the fast service in the breakfast room is exactly what i require.
As far as the staff are concerned, ive got to know all of the receptionists and cooks, waitresses and the Manager and they are all pretty friendly. The manager is always friendly and professional, even when i accidentally triggered the fire alarm with steam from the shower one morning. It was all sorted out quickly without need to evacuate the hotel (luckily it was about 8am so most people were already up).
The rooms at BW Garden Court are large, have proper drawers and cupboards whereas PRemier Inn only has cubby holes in the area outside the shower rooms. The rooms at BW all have a comfortable sofa in a little area which is distinct from the bedroom area. This area also has a table and coffee and tea facilities. Its like having an extra room (even though there is no real separation between the areas). This all makes the stay at BW Garden Court all the more comfortable.
The cost of staying there is increasing from April but its still competitive with other Hotels of a similar quality in the area.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon Mr Jacomb,
Thank you so much for your lovely and detailed review, I am so glad to hear you enjoy staying with us, we love having you here! I will make sure to pass on your comments and feedback to all our staff so we can continue to make your stays with us as enjoyable as possible.
Thank you again, we look forward to welcoming you back again soon,
Kind regards,
Chloe BAKER, Duty Manager

"Needs some TLC but good value"

3

MarcusHurley, Bristol, United Kingdom
16/03/2016

This hotel is easy to find, on the edge of town and has a large car park.
My room was a good size with nice decor although the outside wall seemed to be suffering a bit from damp. Wifi was good and breakfast was cooked to order.
The gym next door was decent, plenty of machines and sensible opening times.
The shower in my room had two settings, scalding and ice, so would have been entertaining to watch! ?? I would have mentioned it on checkout but I don't think anyone would have been interested, a bit more customer care training wouldn't go amiss.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Marcus,
Thank you for taking the time to review our property. I am glad to hear that overall you had a good stay and have found our hotel to be of a good value.
My apologies for the inconvenience caused with the shower, we take all our guests comments seriously as this helps us to target problem areas and take the necessary actions if they need to be rectified
We hope to welcome you back in the near future.
Sincerely,
Carlos Maio

"Poor but enjoyable "

4

arcik14, London, United Kingdom
13/03/2016

One attitude is price , don't think is cheap but compare to hotels nearby is cheapest. I have to admit that I slept well,heating is working well, rooms are spacious.Breakfast is normal, nothing special but enjoyable, was little be annoying noise coming from the kitchen, I presume I missed good joke,coz about 15 minutes staff had good time. Otherwise is good, probably I'll back there if I'll need hotel.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave your comments on your stay with us. I am glad to hear you enjoyed your time with us, we'll pass on feedback left by our guests to all members of staff including kitchen staff so we can continue to improve the experience we offer our guests.
Thanks again for your review,
Kind Regards,
Chloe Baker, Duty Manager

"OK but prices on the high side for value"

3

SimonJ68_UK, Coleford, United Kingdom
29/02/2016

Smallish hotel on the outskirts of Aylesbury, welcome (like so many) sadly was a group of people all smoking outside the front door.
Check in good and efficient, room much nicer than anticipated.
Double bed, sofa, big bathroom, very pleasant.
On the ground floor on the road side but I didn't hear anything from traffic.
Breakfast nowhere near value for the extra £10 for my view.
Wifi free, but so slow as to be unuseable, which would be an issue had this been a work stay.
OK if you need somewhere to stay, but over £70 seems a lot for what it is.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to write a review regarding your recent stay. I was glad to read that overall you had an enjoyable stay. I am sorry to hear that you have not found our breakfast to be of good value for money, your comments are important to us so we can improve to provide a better service and quality to our guests.
My apologies that the Wifi was slow during your stay, we are in the process of upgrading our Wifi in the next few days.
We hope to welcome you back again in the near future.
Regards,
Carlos Maio

"One night stopover"

2

GerryR847, Cleobury Mortimer, United Kingdom
20/02/2016

I stayed in the Best western Garden Court during a business trip to Aylesbury. Check in was okay, the room was okay with plenty of space. Although there was draft blowing through the ill fitting window frames which caused the room to become cold during the night.
The bar and restaurant are basic at best. If you want a choice of beer you will be disappointed. There is one draft lager and that is it. If you want wine by the glass there is a choice of...1. Finding the bar is a feat itself. It is hidden behind a door that looks like every other one in the corridor.
Breakfast was okay, well cooked with a good selection of cereals and fruit.
The staff are the best part of the experience. Every one of them is friendly and helpful.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon,
Thank you for taking the time to leave your feedback on our hotel, we take on board all comments left by our guests so we can continue to improve the experience we offer.
Unfortunately as we only have a very small bar area we are unable to stock a larger variety of drinks, but we do change our stock seasonally.
I will make sure to pass on your comments about our staff forward, I am glad to hear they were all friendly and helpful to you.
Again thank you for your review,
Kind regards, Carlos Maio, General Manager

"3 Star rating – 2 Star standard."

2

SM_PSM, Fareham, United Kingdom
20/02/2016

I stayed here for 3 nights on business and it served my basic needs - just. The good points are that the staff are all friendly, there was plenty of hot water and a powerful shower and the rooms were warm. So why the title – the hotel offers a free Wi-Fi throughout which was a decider for me but on arrival we were told that it was down and the responsibility of on outside company indicating it wasn't really there fault – well Im sorry but my contract was with you and I paid for a service you couldn't supply and you failed to make me aware (even with a temporary note on the web) prior to my arrival. This became more frustrating when the Wi-Fi did come back on during my last day of stay but there seemed no enthusiasm to inform the guests with a notice in the foyer or codes left in the room – if I hadn't have asked I do wonder if I would have ever known. The bar has a very limited selection and is really a glorified dual purpose breakfast room. The web does not indicate any fitness facilities but there is free use of an adjacent fitness centre with the use of your room key – it's a shame this fact isn't on the web (if it is I didn't spot it). The rooms, though warm, were dingy with very tired décor and extremely poor lighting. The cleanliness was also poor with dirt/mould engrained in the bathroom corners. Whilst preparing to leave I dropped a small item on the floor and had to use my phone torch to search for it I discovered a discarded nail clipping from a previous guest on the carpet under the dressing table, and there was a piece of cellophane that remained just inside the door for the duration of my stay which indicates that the cleaning could be more thorough and is probably not checked by the management. I won't be staying again and would probably elect to use the Premier Inn nearby that is served very well by a good pub.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon, Thank you for taking the time to review our property.
I am glad to hear that during your stay our staff were friendly and helpful to you. I do apologise that other elements of your stay were not up to your standard, unfortunately yes we have been having issues with our wifi system we are currently in the process of upgrading with hopes to be up and running by the begining of next month.
We pass on feedback left by our guests to all our members of staff so housekeeping will be notified of your comments about the cleanliness of your room.
Our guests reviews our very important to us and feedback is valued so we can continue to improve.
Thank you again for your time,
Regards, Carlos Maio

"Basic accommodation with limitations"

3

Sharon F, London, United Kingdom
08/02/2016

Big bedrooms plenty of space but dated. Limited menu in what they call a bar. Bar area more like a room with some tables and a bar serving area with very little to offer. Lacking in atmospher.
Wifi not working.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning Sharon, Thank you for taking the time to give your feedback on your stay with us. I am sorry that you found our hotel to be limited, unfortunately as we are a small hotel we cannot accomodate a larger bar area. However we are currently in the process of upgrading our wifi and the system should be up to standard within the next two weeks.
Thank you again for your review, we take on board all comments so we can continue to improve.
Kind regards,
Carlos Maio, General Manager

"Fallen out of love and my last choice now :("

2

Neil R, London, United Kingdom
08/02/2016

Stayed at this hotel quite a few times over the years, found the staff to be nice, friendly and accommodating as well as reasonable to additional requests. It is actually my go to hotel in Aylesbury and having recently launched a new business venture in Aylesbury, my new second home...well it WAS.
When we arrived the night staff lady who let us in was extremely moody.
We had no towels in our room and when I called to notify reception I did not even get an apology and we will bring some but instead when they arrive at my room she said "there should have been some on the towel rail". Well yes I know there should, I would not have called to get some if there were? A simple sorry and here you go would have been fine.
Having stayed here many times in the past, when I had a late (early morning) arrival the staff were nice and gave a little extra time for check out the next morning. This time I had overslept and rang reception to ask if we could please have an extra hour. I was told it will cost 30 pounds (over 50% of the actual room rate for the NIGHT) to have one extra hour. On what planet is that justifiable in any way!!? I then said I am a regular customer, it has not been an issue in the past and the hotel is not fully booked and could they please give me extra time to get ready , the response? "It is 30 pounds". I addressed this again at the desk expecting at least some sort of understanding/empathy. Same response, yes so its 30 pounds for an extra hour.
Sorry Best Western, this needs reviewing for more than one reason.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning Neil, thank you for taking the time to review our hotel.
I am sorry to hear that your experience with us did not me the standards we had previously set with you and that our staff were not as friendly and helpful to you as they should have been. We pass on every comment left by our guests to all our staff so we can address these issue and improve the experience we offer our guests.
Again thank you for your feedback, our customer's thoughts and feelings are very important to us.
Kind regards,
Carlos Maio, General Manager

"Handy location for family visit"

3

Jon C, Manchester, United Kingdom
30/01/2016

Five of us stayed here for one night, and overall it is not a bad place. Rooms are warm with excellent in-room temperature controls, lovely powerful showers and excellent pillows provided. Tea/coffee always a welcome sight in our bedrooms. The breakfast too was very good indeed, swift service and a great start for our long drive home.
All I would say is that the wooden window frames appear to need replacement, as did our mattress - we kept rolling into the middle! However, this did not spoil our stay.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning Jon, I am glad to hear you enjoyed your stay with us. Thank you very much for taking the time to give your feedback, we pass on all comments made by our guests to every memeber of staff so we can continue to improve and provide great customer service. We replace our matresses on a rolling system, so we will make sure that your room will be one of the rooms replaced next.
Thank you again for your review, we hope to welcome you back again soon,
Kind regards,
Chloe Baker, Duty Manager

"Cold business stop over"

1

scousefletch, Shifnal, United Kingdom
25/01/2016

Stayed here on 25th January for a business stop over. Receptionist was very helpful as was the lovely lady behind the bar. That's about as good as gets for me, the room is in need of a make over redundant fixings, dirty wallpaper and a washed out colour scheme makes the place look and feel shabby.
The was two very disappointing things for me, first was the heating system it is a joke air conditioning unit that would not provide hot air despite the thermostat control's calling for heat. If you wanted to get warm you either sat in the toilet with the towel rail on or got in to bed which is no good when you want to do some work.
I would not recommend eating in the so called restaurant as to be quite frank what I was served was a disgrace, I ordered a medium sirloin what a I got was a pre cooked flash fried steak with twice cooked chips, the only decent thing on the cold plate was the salad at least they kept that cold.
As a passing through business user I can't recommend this hotel as you will not get decent fare or a warming comfortable room at the end of your tiring day, which is a great shame for me as I do generally like BW Hotels. I will definitely be writing to their head office once my fingers have defrosted.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to provide us with detailed feedback following your recent stay. I am glad to hear that the receptionist and the lovely lady behind the bar were nice. We highly appreciate our guest comments as they help us to improve our service, ensuring that we deliver and experience in line with our guests expectations.
I would like to sincerely apologize for the inconveniences you have experienced during your stay.
Best regards,
Carlos Maio
General Manager

"Not great"

3

Darren W, Rochdale, United Kingdom
20/01/2016

The room was great, but i felt it was an inconvenience to the staff that I was there, I ordered cheese burger for dinner and it looked and tasted poor quality, for the price I would have been better off going to a burger chain, the wifi was very slow, in fact I gave up on down loading some programs from BBCi player because it was so slow

C M, Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Darren,
Thank you for completing the survey regarding your recent stay at our property. I am glad to hear you liked your room, I do apologise that you did not find our staff to be welcoming to you and that the food was not to your liking. I would like to let you know that we are currently in the process of upgrading our wifi and hope to have a much faster connection soon.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Best regards,
Carlos Maio

"They made a bad weekend so much better for us"

5

Judith S, Penarth, United Kingdom
10/01/2016

We have stayed here 4 nights since New Year. With my elderly parents, our son and daughter in law. All due to the sudden illness of my dear Sister.
The staff have been excellent, they even made us sandwiches on New Years Day night when we arrived late and the restaurant had closed.
The rooms are large, comfortable beds and excellent breakfast. Thankyou to the chef who sent my breakfast to the hospital the night i sat with my sister.
I'm glad to say my sister is recovering now. The staff and accomodation at this hotel made our journey so much easier. Thankyou.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Judith,
Thank you for taking the time to review our hotel, I'm glad to hear that you found your room comfortable and we were able to help you at such a difficult time. I will make sure to pass on all your feedback to our staff, I'm sure they will appreciate your comments.
Once again thank you for your review, I hope that your sister continues to recover and we can welcome you back again under easier circumstances.
Kind regards, Chloe Baker, Duty Manager

"Excellent value - comfy bed!"

5

User
31/12/2015

Stayed here with my girlfriend for a wedding. Had everything we needed for two nights. Really comfortable bed and good facilities in the room.
Shower was excellent and good restaurants nearby.
Really enjoyed. Thanks for a pleasant stay!!

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Steve D,
Thank you for taking the time to leave a review on our hotel. I am glad to hear you liked your room and the facilities we have to offer, we take on all feedback our guests leave so we can continue to improve.
We hope to welcome you back soon,
Kind regards,
Carlos Maio, General Manager

"Comfortable living"

4

AftabKhan58, Dhaka City, Bangladesh
30/12/2015

We stayed for 5 nights. Room was clean and comfortable. Breakfast option was enough with good food. Outside view is very nice with wide open space. Service was good with helping staffs. Nice scenic view.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear AftabKhan58,
Thank you for taking the time to give a review of our property. I am glad to hear you found your room comfortable and our staff helpful, we pass on all comments left by our guests to our staff so we can all take on board the feedback.
We hope to welcome you back again soon,
Kind regards,
Carlos Maio, General Manager

"Mmmm what can I say ... ??"

1

User
27/12/2015

Nothing like the website says!!! The 1st picture on the website isn't the hotel, it's the health club next door - as we saw from our room window (pic4) The decor in the room was very orange and very dated. Crisps on the floor(pic2) spillages on the side by the bed (pic 3). There were about 8 lights in the room. You either have them all on or non on. Apparently there was free wifi, we couldn't connect at all.
When you enter the hotel is smells very musty. Not inviting at all. When checking in they place a holding fee on your card, that's not explained. They also wanted a £30 deposit on the room when paying by cash. Again knew nothing about that.
The only positive thing I have to say about this place is the bed was comfy.
I wouldn't recommend this hotel and I certainly won't be using it again! We paid £60 and it wasn't worth that much

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Jo,
Thank you for taking the time to review our property.
I do apologise that your stay did not meet with your expectations, your room of course should have been clean and fresh. We pass on guest comments to all our staff so housekeeping will be informed of this mistake. It is our hotels policy on checking in that a card is preauthorised or a deposit is given when paying by cash, this is mostly so a guest has the option of putting the bill for any extras on your room to pay at the end and then if no extras are purchased the extra money is returned to your bank account or cash in person. I am sorry this was not explained to you on check in, I hope this has been helpful to you.
Again, thank you for your comments, all feedback is passed on to all our staff so we can improve the experience we offer our guests.
Kind regards,
Carlos Maio

"Basic and dated"

2

Dean V, London, United Kingdom
08/12/2015

This hotel needs an overhaul, its very dated. Especially the bathroom in the room, (circa 1995) which though clean was ugly, and the plumbing needs some work. Room smelt of pain, as they had obviously tried to freshen it up.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good afternoon, Mr Dean V,
Thank you for taking the time to give your feedback on our property.
I am sorry that you did not find the decor of our hotel up to standard, we are in the process of renovating the rooms and common areas, but this must be done a small part at a time so as to not disturb our guests experience too much. Hopefully soon we will welcome you back to see a fresh face on our property.
Again, thank you for your comments, they are passed on to all staff members so we can continue to improve.
Kind regards, Chloe Baker, Duty Manager.

"Ronseal hotel"

4

brewboy1, matlock
27/11/2015

Don't get me wrong this isn't the best hotel I have stayed in but by no means the worst it does exactly what it says on the tin. The rooms may be a little out dated on the decor but they are both very clean and tidy and probably one of the most comfortable beds I have slept in. They serve a very good hot breakfast but the dining room / lounge is like sitting in a road side café or a B and B and not a place to unwind after a days work. All the staff are extremely pleasant and do go out of there way to help you from recommending near by restaurants or arranging late check outs.
If you are up to it the spa fitness center across the lawn is a nice way to spend a couple of hours in the pool or gym.
Close by a few minutes drive away is a enjoyable pub the Watermead Inn which sells good reasonable priced food and a good selection of cask ales you can sit outside and enjoy the lake well worth a visit.

C M, Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Good morning,
Thank you for taking the time to give your feedback on our property, I am glad to hear that your room was clean and comfortable, the breakfast was to your liking and the staff were helpful to you. We pass on all comments made by our guests to our staff so they can continue to provide great service for our guests and take all feedback on board so we can always find ways to improve.
Thank you again for your review, we look forward to welcoming you back again soon.
Kind regards, Chloe Baker, Duty Manager

"If you need internet...stay away!"

3

C Michael G, San Diego, United States
25/11/2015

The High Speed internet was anything but. I would never recommend this hotel for business as you will not get anything done. As a Diamond Member in the BW Program, I stay at the hotels for business constantly and this was one of the worst with regards to be able to get anything done.

C M, Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear C Michael,
Thank you for taking the time to review our property and for being a Diamond member of BW Rewards Club.
Please accept my sincerely apologies for the inconveniences caused during your stay due to the slow internet. We are now in the process of changing our WI-FI provider for a better and faster connection. We hope to welcome you back in the future for a better experience.
Kind regards,
Carlos Maio

"Beautiful Property, Standard rooms, Nice Staff, Excellent Breakfast"

5

User
15/11/2015

This is a lovely property. It has a well above average breakfast served in their restaurant, and the room was par for what I expect from a best western. My husband and I stayed their for 9 days as a base for checking out some UK universities. It was a great home away from home, and everyone was very friendly.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear "AuntJeanne",
Thank you for taking the time to write such a nice review about our property. I am glad to read that overall you had a nice long stay with us and it felt like home. I shall pass your comments on to the hotel team who will be delighted to hear this.
We look forward to welcome you back "home" in the near future for another great stay.
Kind regards,
Carlos Maio

"Uncomfortable bed but nice staff"

3

Kerry D, Coventry, United Kingdom
12/11/2015

I stayed at this hotel for one night. The staff were very nice and the hotel and room looked nice. Unfortunately the bed was too hard and there was a vending machine down the hall from my room that I could hear running all night. If the hotel solved these problems then I would be happy to stay again.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Kerry D.
Thank you for bringing your experience to our attention. I am glad to hear that the staff was nice and helpful, I am sorry to hear that you have found our mattress to be hard and the noise caused by the vending machine. My sincere apologies for the inconveniences caused during your stay. We hope to welcome you back in the near future, please do let us know and we will allocate your room on the first floor.
Kind regards,
Carlos Maio

"Highly satisfied overall"

5

Anila K, Aylesbury, England, United Kingdom
30/10/2015

I booked this hotel for 5 nights for my parents during their visit to Aylesbury mainly because of the pretty setting and surroundings. They were highly satisfied by the size and cleanliness of their room and most importantly with the customer service they received. They were also very happy with the breakfast, the only thing they did not like was the vegetarian sausage. Personally, when I saw the bathroom I definitely felt the need of an updating because the bathroom/toilet seemed to be from the 80s. However, they did not complain because their overall experience was great.

C M, Reception/Duty Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Anila,
Thank you for taking the time to review our hotel. I'm so pleased to hear that your parents enjoyed their stay and especially that our staff helped make their experience with us great. I'm sorry to hear they did not like the breakfast, as we only have a small kitchen we do have a limited vegetarian selection but we do try to cater to our guests as best we can so at request we will try to offer an alternative vegetarian option.
Once again thank you for your comments, we aim to learn from all the feedback we recieve to provide our guests a better experience.
We hope to see you again soon, kind regards, Chloe Baker Reception/Duty Manager

"It's not to bad"

4

mattarm33_11, Newcastle upon Tyne, United Kingdom
29/10/2015

After reading the previous reviews before I arrived, I was expecting a dump but was very surprised as it's not that bad at all.
Reception was pleasant when I checked in, the room was clean and comfortable and although it is a little dated it is not old in that things are falling apart or hanging off walls. The breakfast was good and over all I am pretty happy with my stay.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to post such nice comments regarding your recent stay with us. it is with vallued feedback like yours that we feel that our hard work is really appreciated. I hope we will have the opportunity to welcome you back soon.
Best regards,
Carlos Maio

"OK but expensive for what you get"

2

CiderMonkey, Takapuna, New Zealand
27/10/2015

Stayed here for 2 nights when working in the area. Location was fine and free parking available.
The positives...
Spacious room, comfortable bed.
The negatives...
The front of house female did not seem to be interested in the slightest and was very dippy.
The room cost was quite expensive for what you actually got and the décor in my room was very tired. The room was also freezing when i arrived and given they were full would have thought a bit of heat would have been welcoming for the guests given all rooms were taken.
OK this is not the Ritz but for £85 a night room only I would have expected windows that shut properly (they were not double glazed and rattled in the wind so were draughty) and a shower that the temperature could be easily controlled.
Sadly neither was the case.
The free wifi simply did not work and neither my laptop or phone would connect to it. To get a better, faster service the cost was prohibitive so gave that a miss.
Trying to pay on arrival and get a receipt for the full stay - 2 nights - was just impossible as the "System updates over each night" so I was told.
The restaurant I gave a miss as I had read previous reports and expected good value for money and have a rule that I NEVER pay for microwaved food. Likewise the bar, I don't drink when I am away so cannot comment on the standard, stock or prices.
Overall...
Room was clean, a comfortable bed but the place needs to have money spent on it without the cost being passed on to the paying guests. Would not bring my family here until it is modernised - they deserve more than that. Now is that too much to ask for?

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Guest,
Thank you for taking the time to post your review regarding your recent stay. Please accept my sincere apologies if we fell bellow your expectations and for the inconveniences caused during your stay. I am pleased to know that you have found our rooms spacious and comfortable.Your feedback is very important to us as this continually helps us to improve the facilities and services we offer to our guests. We are in the process of upgrading our WI-FI to a better and faster service in the near future.
Thank you again for sharing your experience with us.
Kind regards,
Carlos Maio

"Very disappointing"

1

Robf1962, Evesham, United Kingdom
15/10/2015

Let's start with the one positive. The room was comfortable and spacious.
Where do i start with the rest. For £133 for one night this was very poor value.
The staff looked bored with no smiles or greeting on arrival.
The bar was cold and uninviting with poor beer choice.
The food choice was very limited and poor quality. The salad with the steak was a single lettuce leaf! I asked for ice cream with the crumble rather than custard only to be told they didn't have any. Strange as the other offering was a mix of ice creams!
Breakfast was ok but again served by the same glum looking lady from the previous evening.
Also the wi fi didn't work
Only stayed there as it was booked for me. Never again i think.

C M, Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Sir,
Thank you for taking the time to review our hotel. I am glad to hear you found your room comfortable and would like to apologise that the rest of your stay was dissappointing for you.
As we only have a very small bar and restaraunt area we can only offer a smaller menu and choice of drinks, but I am sorry to hear that what we did offer you was not up to standard. We are always trying to improve the experience we offer our guests, for example we are in the process of upgrading our wifi system to provide a better service for our guests. We take on board all comments given to us. Once again, I apologise that you did not find your stay satisfactory but thank you for your feed back.
Kind Regards, Carlos Maio, General Manager

"Best Western Garden Court Aylesbury"

3

Lynton C, Beccles, United Kingdom
06/10/2015

Ok for the price paid. Hotel needs a refurbishment. Breakfast choice was good apart from the cold uncooked pastries - still in packaging (needed reheating). Sofa bed was very uncomfortable. Receptionist on arrival was grumpy. Other staff were very friendly and nice.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Lynton,
Thank you for taking the time to review our property, We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodation.Please accept my apologies if this visit was not 100% satisfactory and for the inconveniences this may have caused during your stay.
We value you as our guest and hope to welcome you back in the future.
kind regards,
Carlos Maio

"Weekend break"

3

Graham W, Cambridge, United Kingdom
06/10/2015

Room very spacious and clean. Décor somewhat tired. Small dining room, doubling as bar not warmly welcoming. Grounds beside hotel in dire need of improvement, could make a much more pleasant whole environment. Breakfast adequate but food not hot enough. FOH staff did not seem over enthusiastic.

C M, Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Dear Graham,
Thank you for taking the time to post your review regarding your recent stay.
Please accept our sincere apologies for faling short of your expectations.
Your feedback is very important to us as this continually helps us to improve the facilities and guest services we offer.
We hope to welcome you back in the future.
Kind regards,
Carlos Maio

"Poor"

2

Gabriel R, Manchester, United Kingdom
22/09/2015

The photo's and description of the 'hotel' on the website are misleading........I don't expect luxury for £100 per night but expect more than Garden Court offers..............bar and restaurant - a stretch to call it a restaurant and bar............room - freezing when arrived and very dated............surely better places to stay for £100 per night

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Thank you for your feedback regarding your recent expeience at BEST WESTERN Garden Court Aylesbury. Thank you for taking the time to bring these matters to our attention and we apologise for any inconvenience caused during your stay.
The feedback we receive from our valued guests like you enables us to target problem areas, and the necessary actions to ensure similar situations can be avoided in the future.
Once again, I would like to sincerely apologise for the inconvenience you have experienced during your stay. We value you as our guest and hope you will continue to choose BEST WESTERN for your future travel needs.
Best Regards
Carlos Maio
General Manager

"Depressing"

3

brightsparkEngland, England
21/09/2015

The first impression was not good. We had an indifferent welcome by the unsmiling receptionist who just seemed bored.
The reception area was dreary as was the room.
The curtain pole was dangerous as when opening the curtains in the morning the pole came off the support at one end and the substantial knob fell off narrowly missing my head. The pole was obviously not fixed properly to the brackets.
WiFi was poor and the connection intermittent and I gave up.
The room was clean and the bed was comfortable.
The bottom line is that I would not stay there again even though it was cheap. The whole place has a depressing atmosphere. I was glad we were only there for one night.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Thank you for your feedback regarding your recent expeience at BEST WESTERN Garden Court Aylesbury. Thank you for taking the time to bring these matters to our attention and we apologise for any inconvenience caused during your stay.
The feedback we receive from our valued guests like you enables us to target problem areas, and the necessary actions to ensure similar situations can be avoided in the future.
Once again, I would like to sincerely apologise for the inconvenience you have experienced during your stay. We value you as our guest and hope you will continue to choose BEST WESTERN for your future travel needs.
Best Regards
Carlos Maio
General Manager

"Needs a refresh."

2

corkers75, High Wycombe, United Kingdom
14/09/2015

Was ok but for £75, no breakfast, I felt the room was very tired. I was meeting my friend who was over from Singapore, and location wise, was the closest hotel.
On the plus side, it's in a lovely area, water mead and very pretty. Have stayed there before but got a good deal on the room that time.

C M, General Manager at BEST WESTERN Garden Court Aylesbury, responded to this review
Thank you for your feedback regarding your recent expeience at BEST WESTERN Garden Court Aylesbury. Thank you for taking the time to bring these matters to our attention and we apologise for any inconvenience caused during your stay.
The feedback we receive from our valued guests like you enables us to target problem areas, and the necessary actions to ensure similar situations can be avoided in the future.
Once again, I would like to sincerely apologise for the inconvenience you have experienced during your stay. We value you as our guest and hope you will continue to choose BEST WESTERN for your future travel needs.
Best Regards
Carlos Maio
General Manager