- Well, let's say you have that dreaded phone call…from the user that always seems to be having trouble…and in this case, they can't get to the Internet.…And of course you realize a dramatic loss…of productivity is gonna happen…if they can't get to the Internet…because most office users…get a lot of work done on the Internet.…So you immediately rush over there…to try to handle the situation.…Dispense with the idea of remotely accessing the box…since if they can't get the Internet,…you probably can't get to their box either.…So you actually have to do…the other thing network admins hate to do…and get up out of your chair and actually walk to the box.…

But here we are, we've arrived at this user's computer…and this is a fairly well-to-do user…because he's got quite a display here.…We're going to try and first of all duplicate the issue.…Can I get to the Internet?…Well, I'll bring up my Internet Exploder here…and let's see how far I get.…They told me they couldn't get there.…Hmm, it's spinning, spinning, okay,…it looks like they have a fairly keen grasp…

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Released

3/27/2013

One of an IT pro's more frequent tasks is troubleshooting network performance and security issues. In this course, Mark Jacob introduces fundamental network troubleshooting techniques using NSLOOKUP, ping, ipconfig, and traceroute. Wireshark and other tools are covered along the way.