All payments must be received in full prior to dispatch of goods. If your payment is not received or is declined by us, your bank or credit card issuer, we cannot and will not hold items against your order.

PRIVACY & SECURITY

This privacy policy sets out how Mandarina Duck Australia collects and uses any information that you give when you use this website. Mandarina Duck Australia may change this policy from time to time by updating this page. We encourage you to periodically review this statement to be informed of how we protect your information. By using this website, you consent to the data practices described in this statement.

WHAT WE COLLECT

We may collect the following information:

name

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

HOW WE COLLECT THE INFORMATION WE GATHER

We collect personal information directly from you unless it is impractical to do so.

We do this in the following ways:

when you access and use our website;

during conversations with our staff;

when you complete a purchase order online, register an account, or make any other request for our merchandise (by phone, in person or electronically);

when you subscribe to our email service;

when you enter a competition;

when you submit an enquiry, or provide feedback to us;

when you communicate with us directly by email, telephone, mail or any other means;

WHAT WE DO WITH THE INFORMATION WE GATHER

We collect and use your information to operate this website and to provide you with a better service, and in particular for the following reasons:

to provide you with the merchandise you have ordered from us;

to answer any questions you may have regarding your order or our merchandise in general and to provide you with information or advice;

to create orders, transaction records, contracts for the sale of merchandise, accounts and tax invoices or receipts;

provide your personal information to third parties (such as couriers and fulfilment providers) that assist us in delivering to you the merchandise you have ordered from us;

to consider and respond to complaints made by you;

to comply with laws or regulations or to comply with any directions given by regulators or authorities; or

internal record keeping.

We may also use the information to:

improve our products and services

periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

contact you for market research purposes (we may contact you by email, phone, fax or mail)

customise the website according to your interests

to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

SHARING OF INFORMATION

You consent to your personal information being shared with third parties (such as couriers and fulfilment providers). Where such disclosures occurs, we shall take all reasonable steps to ensure that those third parties keep your personal information secure, and use your information only to perform the task for which we have engaged them.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you provide your consent to us doing so, we may use your personal information in order to keep you up to date with information about us and our products and services, or to provide you with special offers. You can opt out from receiving promotional material from us at any time by emailing us and requesting to be removed from our mailing lists.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will at all times take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Where personal information is held by us (or on our behalf) in electronic or physical form, we will take all reasonable steps to ensure that such information is secure including by means of firewalls and password access.

HOW WE USE COOKIES

When you access our website we may use a feature of your browser called a “Cookie”.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our Website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

DISCLOSURE OF PERSONAL INFORMATION

Disclosure of your personal information will only be made in circumstances where:

it is done for the purpose for which it was collected;

we are required to make such disclosure by law;

you expressly consent to us making such disclosure; and

such disclosure is permitted by this Privacy Policy and/or the Terms and Conditions that govern your access to the Website.

MAKING A COMPLAINT

If you believe we have breached your privacy, have any questions or concern about our Privacy Policy, please contact our Privacy Officer by through our Contact Us page, or emailing us at mandarinaduck@mayfairintl.com.

Once the Privacy Officer receives a complaint, the Privacy Officer will investigate the alleged breach. The investigator will endeavour to determine the nature of the breach and how it may have occurred. It may be necessary to contact you during the investigation to seek clarification. If a breach is found, the investigator will advise management so that systems can be put in place to ensure that no further breaches occur. We will endeavour to resolve any investigations within a reasonable time and will contact you with the outcome of the investigation.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.