Friends Who Are Going

Friends Attending

Friends Attending

Friends Attending

Description

Effective Communication & Conflict Management Skills

At the end of this program the participants should be able to recognize different styles of communication and how to adapt their communication style and method to create understanding and rapport with others. They will learn how to reflect on different methods of communication and decide when each is most suitable, to appreciate the role of body language and voice tone in effective communication and to communicate their message in an effective and engaging way for the recipient.