ROYAL MAIL

First Class

We operate a SAME DAY DISPATCH service on all orders.

Orders placed before 5:30pm (Monday-Friday) are despatched from our warehouse the same day by First Class post, deliveries are made during the week and Saturday FREE DELIVERY subject to stock availability and any checks.

(Royal mail first class, 98% arrives NEXT DAY.)

We offer FREE UK Delivery on all orders over £20 We take great care to ensure that your purchase reaches you fast and in perfect condition.

On order under £20.00 Will be charged at £2.99 Royal mail first class.

Refunds & Returns

Unwanted products

Non desired item/product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

We are Don't accept any returned e-liquids that have been unsealed.

Returns and exchanges can only be processed with proof of purchase. Please provide your order numbers when you return a product.

Faulty products

If the fault occurs within 30 days or delivery we will offer you an exchange or refund. In all products we reserve the right to inspect the fault.

faults are not covered if caused by accident, neglect, misuse or normal wear and tear.

Damaged products

If you unpack your product and find it damaged, you can return the product back in 48 hours of delivery.

Refunds

Refunds are fully inspected of items once we receive it. You must contact us within 14 days of purchase date to request refund. Items returned after 14 days will not be refunded. You will bear the cost and responsibility for shipping and packing. the item(s) back to us along with the Order Number. We do not take responsibility for any lost items during return transit.

E-Liquids

All liquids we sell will have a child safety cap, however in the event any E-Liquid is swallowed seek immediate professional medical assistance

Mechanical Mods / RDA’s

These devices require specialist advice to operate safely and unless professionally maintained should NOT be used. All the power of the battery is directed straight to the coil and unless built and maintained professionally can put your safety at risk

Guidance

Always use the recommended coils for the device per manufacturers guidelines

Do not leave E-Liquid in the tank overnight as this can damage the coils

Always use the right E-Liquid for your device per the manufacturers guidance

Free First Class Shipping

On all Orders above £20

Order before 5:30 pm

Same day dispatch

Must be over 18

To purchase E-Cigarettes and related products

Please read our safety message

To ensure you understand how to safely use our products

Tidal Vape aims to give you the very latest and best products available,
at the most competitive price being sold.

We have 3 key goals
» Seek Global innovation to offer the Best Brands and Products available anywhere.
» Assist to Stop or reduce any smoking dependency
» Quality products that comply with the latest standards