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REVIEW RESERVATION

Review, change, or cancel reservations made on Microtelinn.com. If you need additional assistance, please call 1-800-337-0050.

Hotel Reviews from Microtel guests:

Clean in common areas and the room. Well kept, especially since there were renovations going on. Updated decor. Nice outdoor pool. Pleasant staff and a nice amount of choice o...
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Clean in common areas and the room. Well kept, especially since there were renovations going on. Updated decor. Nice outdoor pool. Pleasant staff and a nice amount of choice of food for included breakfast. Good proximity to amenities (grocery store, walmart, gas bar, restaurants). Wifi was great with no connection issues« less

Price was competitive, comfort was good. The room was clean and modern. It was quiet at night and easy to rest. Staff were cordial and seemed interested in making the stay ...
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Price was competitive, comfort was good. The room was clean and modern. It was quiet at night and easy to rest. Staff were cordial and seemed interested in making the stay comfortable. Ongoing upgrades were not disruptive at all. It's close to shopping and dining and easily accessible from the freeway. Breakfast was sparse; nearby competition offers more. Overall, I recommend staying there.« less

No Microwave Or Frig In Room, had to go to Lobby to get Ice
Asked for extra Pillow did not get it until next day, after asking again
I believe house cleaning stole my Men's co...
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No Microwave Or Frig In Room, had to go to Lobby to get Ice
Asked for extra Pillow did not get it until next day, after asking again
I believe house cleaning stole my Men's cologne
these inconveniences were not worth the price of the stay
do yourself a favor book elsewhere« less

I use Microtel whenever raveling or one of the other hotels in your group. I have always had a wonderful experience staying in Microtel. My only suggestion would be to enl...
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I use Microtel whenever raveling or one of the other hotels in your group. I have always had a wonderful experience staying in Microtel. My only suggestion would be to enlarge your breakfast in the morning for those that are diabetic. There is nothing on your breakfast that a diabetic can have so that means that they have to go elsewhere to eat when it would be much nicer to stay where they are.« less

The staff at this hotel was top notch! So helpful and sweet! Unfortunately an awesome staff can't make up for really crappy mattresses. I woke up each morning completely ex...
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The staff at this hotel was top notch! So helpful and sweet! Unfortunately an awesome staff can't make up for really crappy mattresses. I woke up each morning completely exhausted and sore (hips, low back, and neck). We stayed there for 4 days, and I was never so happy to get home to my bed!
The hotel overall was okay. It's showing it's age, but it seems as though they are renovating, so I imagine all the cosmetic issues will be fixed when they're done. I can only hope that with this renovation will include some new mattresses!« less

I have stayed at a Wyndham property once recently, and tried to one other time. The first was at a Baymont, and was, abysmal. I reviewed the stay here after management did n...
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I have stayed at a Wyndham property once recently, and tried to one other time. The first was at a Baymont, and was, abysmal. I reviewed the stay here after management did not contact me after requests. Wyndham customer service, after contacting them via their Facebook page, went above and beyond. I tried to stay at the same hotel again to give it another shot, but reservations cancelled an in place reservation before verifying that the hotel was available. It wasn't, and then my in place reservation was gone, so I stayed at a wonderful Hampton Inn that weekend. Customer service once again took care of me, so I gave the brand another chance, at this Microtel. Walked in and was told that the extra towels I requested were in my room. Already above the Baymont from earlier. Stay was as expected, uneventful. This hotel is undergoing renovations and I heard absolutely not construction noise. Granted it was the weekend, but the property was clean, with no evidence of construction other than some equipment outside, and a section of the hotel blocked. Nicely done. As a rule, I never rate anything at the highest level, but in this case, after the horrible, earlier experience, I am giving this property an excellent. Not based entirely on the property, but that this experience was levels above my previous experiences with this brand. I do not recall the names of the two managers there at my arrival, but they took good care of us.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for the review on TripAdvisor. I am so glad you enjoyed your stay. Customer Service is a priority at Microtel Inn & Suites by Wyndham Gardendale. Our staff takes pride in the property and we want our guests to feel welcome. Thank you for choosing Microtel Inn & Suites by Wyndham Gardendale. We would love to see you again.
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