Pattaya, the 15th of September 2010 [Pattaya Daily News]: At approximately 5:00pm on Wednesday, the Sawang Boriboon Foundation were called to the 3BB offices in Soi Kaownoi Pattaya, were an electrical contractor for the company had reportedly been electrocuted and was in need of immediate medical treatment.

Arriving at the scene, rescue officers rendered immediate first-aid to the victim, Mr. Denchai Sookbumrung [26] who was then transported to the Pattaya Memorial Hospital in a critical condition. Mr. Sookbumrung had suffered severe burns and near fatal injuries after falling from the three-storey building when he came into contact with overhead wires.

Investigations with a witness to the accident, Mrs. Pornsuda Hongthong [46], revealed that the victim had been installing a neon sign above the 3BB premises when he accidentally came into contact with high-voltage overhead cables. Mrs. Hongthong states that Mr. Sookbumrung was then thrown to the ground as a result of the shock, collapsing through the buildings roof canopy before hitting the pavement.

At the time of reporting, Mr. Sookbumrung was still in a critical but stable condition at the Pattaya Memorial Hospital.

This following video contains graphic imagery

3BB & their Service, editor’s note: The unfortunate and severe injury of Mr. Sookbumrung just highlights the prevalent and continuing disregard of internet service provider 3BB towards its staff, contractors and even customers. Below is a brief account of the providers continued disregard for its customers and the poorly managed service they supply them with;

Just one of numerous internet providers based in Pattaya, the Three Broadband Company (3BB) is notorious amongst customers (present and former) for their incompetent and poorly managed service. Despite being one of the largest public internet service providers (website: www.3bb.co.th/product/en/index.php), with budgets far in excess of their competitors, 3BB are often derided for their inadequate service, restrictive contracts and overall poor management, particularly in regards to foreign clientele.

The following are just some of the conditions that you are obligated to accept upon signing a contract with 3BB;

– Officially, when signing a contract with 3BB you receive a router and one year, non-negotiable, contract to use their service. This contract cannot be cancelled during the year if you choose to change your internet provider, regardless of the reasons, 3BB will continue to bill you for the service. Failure to pay will result in swift legal proceedings undertaken by 3BB’s legal representatives.

– Condominium customers provided with a 3BB service are generally the worst affected by the companies mismanagement, with lines provided to the condo’s notoriously under-maintained and exposed to the open air and weather (see photo’s).

In addition, condominium customers are often linked onto the same service lines, significantly affecting speed (download rates). Despite these clear and present breaches of contract, the customer is still committed to the 3BB service and find measures to cancel the deal a costly legal minefield.

– On top of the aforementioned issues, foreign clients are once again disadvantaged in that the 3BB service staff, secretaries, receptionists, phone operators and technicians have limited, if any command of English and as such try to shift responsibility until the situation reaches a dead-end.

– Foreign 3BB customers using the 1530 service number are often forced into dealing directly with technicians, after only a short conversation with phone operators, none of whom have any ability to communicate or assist in solving even the most basic of situations for English speaking customers or otherwise.

In addition, 3BB’s head office and their affiliate operation in Pattaya have very little communication between themselves, often contradicting each other and/or confusing the situation and customer further.

The messages you read here are opinions from the public and posted into the Forum automatically. The systems owner is not responsible for any content in the Forum or any comments posted. There is no proof that the contents posted are genuine or not, even if the name of the poster is real, th erefore, please use common sense when reading the Forum. If there are topics which are against the law or immoral, please contact webmaster@pattayadailynews.com

That would be a "quiet" word, Judy. The same as someone should have with you for making threats on the internet..

teo

17 Sep 2010 , 07:22pm

judy stop bitching,Hugh Jorgan willwrite to the mayor of pattaya about you and have you banned from the PDN forum.

judy

17 Sep 2010 , 03:29pm

Hugh Jorgan thanks for telling us where you will be tonight, a few people from the Asian community would like to have a quite word with you, better book a bed tonight at the hospital!!!

harry hatred

17 Sep 2010 , 10:30am

The technician was working as a contractor to this company only.Probably just a 'handyman' whose toolbox comprises of chewing gum, elastic bands, and a bent spoon. Bet he's colour-blind as well.

michael.bkk

17 Sep 2010 , 08:15am

How about some more information regarding the poor fella. Was he officially working for the company? Any insurance? Is he registered with the social security office so that at least his hospital bills will be picked up. 3BB giving any support.

My guess is: he is not registered. No insurance. The hospital will just to the very minimum to get him out as quickly as possible as he can't pay the bills. 3BB will sack him as he is of no more use to the company and do fuck all to help him. And the Thai welfare system...well...will just drop him like a leper.

PDN....how about trying to prove me wrong?

Chris Nui

17 Sep 2010 , 05:30am

Likewise. I don't see any connection between this accident and the alleged poor service of 3BB. And don't blame 3BB employees for not speaking English. Blame yourself for not speaking Thai. Posted with the help of my very satisfactory BKK True 16Mbs connection.

brassic

17 Sep 2010 , 01:46am

i with virgin broadband and iv"e had no problems at all,admittedly im"e in England,

Sally

17 Sep 2010 , 12:42am

You are an Ass silly man. Do something constructive instead of trying to cause bother. This is not a topic to post personl insulting comments. It's about some poor guy who nearly died and an incompetent server....IDIOT!

Hugh Jorgan

16 Sep 2010 , 09:24pm

To Sally,

Hang your head in shame you piece of human garbage. You only came to comment on this forum to complain about the company the badly injured man works for, like the selfish and self-centred Australian strumpet that you are.

I don't blame you for denying being an Australian citizen because you are loathed in Pattaya by all.

next time use a bona fide Email address or I will publich your ISP details!

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offshoremm

16 Sep 2010 , 08:45pm

This type of thing happens all the time to blue collar Thai men here in Thailand. I see them playing with electricity in the rain all the time. I see them riding motorcycles down crowded sois holding a stack of 2x4 pieces of wood with one hand and a cell phone in the other. I see them smoking near gas stations and tanks of propane and LPG.

I'm surprised this even made the news. An Isaan day laborer fell off the 5th floor of the building next to my apartment yesterday. He made a terrible bounce when he hit the ground. Survived minus a totally shattered leg. This could just be Darwin at work.

Sally

16 Sep 2010 , 07:00pm

Hughj Organ...grow up and stop with your silly games. As for being Australian, you couldn't be further from the truth. 3BB are s.h.i.t.e. and as soon as I am able, I will be changing servers. google 3BB there are loads of complaints about them.They are CRAP.

Max

16 Sep 2010 , 06:40pm

My business here needs a good net service.

When you kick ass TOT run and hide 3BB give the best service but it takes a while.

If your phone line is clean 3BB have the best pipes out to the WWW x far.

Most connection problems in TH are from ADSL drop out. Its going to be a long time before they operate a diciplined structure that keeps reliable connections.

Therese

16 Sep 2010 , 06:18pm

I am a 3BB customer and sadder for it. I can only think oftwo possible reasons why 3BB are so ineptly pathetic:1, They don’t have enough collective brain cells to perform abasic service, or2, They are arrogantly complacent, confidently smug and unconcerned regarding their customer base, which will drop by one as soon as I can change provider.Only efficient thing about them is their billing service, probably have an ex bar girl in accounts, well this is TIT

Hugh Jorgan

16 Sep 2010 , 06:14pm

TO:- Sally:

Hang your head in shame. Your comments are a disgrace. All you can think about is yourself and your personal dissatisfaction with the company.

I shall be visiting Khun Denchai Sookbumrung this evening at Pattaya Memorial Hospital with gifts of grapes and Siam Sato.

What will YOU be doing? Nothing just moaning like the uneducated Australian virago you are.

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teo

16 Sep 2010 , 06:01pm

i to suffered extensively from a shock in a hotel on soi8,i woke up one morning and my lady of the night was missing along with my wallet and mobile phone.

Sally

16 Sep 2010 , 05:27pm

No one has insinuated that this technician deserved anything of the sort, but my post as with the other two(one of which sympathises with the technician are in relevance to the editors note at the bottom of the news. Wish some people would actual read what is written and not fly off the handle after a swift glance.

Bob

16 Sep 2010 , 05:20pm

Sad to see someone working hard for a living get hurt. Hope he fully recovers. It does seem rather inappropriate to use this story as an opportunity to badmouth the company.

Hugh Jorgan

16 Sep 2010 , 05:16pm

The comments below are irrelevent. This technician had a near fatal accident and some disgruntled customers of this (admittedly crap company) are insinuating that he deserved a 11 kV electrical shock and a 30 feet fa from height.l.

As someone who has suffered extensively from electrical shocks in Thailand and the fact that I am now reduced to wearing rubber Wellington boots 24 hours per day. (Especially in the power shower which has live electrical leads hanging out) I am deeply distressed.

I will be writing to the Mayor of Pattaya about this and holding an electrical saftey workshop in October.

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troy

16 Sep 2010 , 05:06pm

Sympathies for the technician, but am in agreement with the last two comments. 3BB sucks. Certain times of day and night the internet slows down so much that everything times out. There is a very bad lack of after sales service. Staff have little knowledge of English, the sales staff have little knowledge of what they are selling or they don't care, haven't yet met the local manager, but have been told that he is very ignorant and rude, doesn't acknowledge people who want to speak with him and looks down his nose at Ferangs.As soon as my contract ends, I am off back to TOT. Only problems I encountered with them is lack of internet during bad weather, which is to be expected.

jono

16 Sep 2010 , 04:41pm

No safety, no after sales service, ignorant sales staff,stupid sales staff, always on the phone laughing and joking instead of serving customers.....God the list is endless.

Sally

16 Sep 2010 , 04:39pm

A well researched article..I for one am a customer and have had endless problems with this company, having to bring in Thai friends to talk for me. The service is less than minimal and the staff and management ignorant, rude and indifferent to ones problems, (they don't care.) The staff in the sales office on Threppasit doesn't have any idea of what is on offer when a potential customer requests a service. They are worse than useless!!