More AT&T cellphone horror stories

How bad are the problems with AT&T’s cellular network in the Denver area? Pretty bad, based on the response I’ve received from readers to this story.

“Like Karen Sugar, I’ve also had to switch to a landline in my home office — and incur long distance charges as a result — because of dropped calls on my iPhone,” Jan Thomas said in an email.

Lone Tree resident Marla Roper said she switched from Sprint to AT&T last week and started having problems immediately.

“We were with Sprint for 7 years and never dropped calls. Of course we just switched to AT&T last week so we could all get IPhones and are dropping calls like crazy. My husband can’t even get service in his building in Inverness,” Roper wrote.

The problems with AT&T aren’t exclusive to iPhone customers.

“We are AT&T customers. We don’t have IPhones, and we live in Green Valley Ranch. There is a 3-G tower within 2 miles of our home. We have 3 phones with basic service, no internet and unlimited texting because we have a teenager,” writes Steve and Marcia Jones. “For the last month the only service we have at our house is E access – meaning emergency calls only.”

For the record, AT&T says some of the problems may stem from an upgrade of its network, which is expected to be completed in the coming weeks. The company also says affected customers, which should be the minority not the majority of its subscriber base, should call AT&T directly to discuss their issues.

There are other emails, but the last one I’ll post about comes from Wendy Aiello, of Aiello Public Relations & Marketing in Denver:

“My AT&T BlackBerry phone drops at least one third of my calls. I have stopped into several AT&T stores and have received a plethora of excuses from ‘I have no idea why this is happening’ to ‘AT&T is undertaking a major ugrade’. If you call customer service they tell you to take your phone in to a store to have your SIM card checked,” Aiello wrote.

And then there’s this story from Twitter – courtesy of @SteveScheer and @comomma (Laura Scheer) – in which Steve switched from Sprint to AT&T and then back to Sprint after three weeks.
“I couldn’t take it, went back to Sprint with a Pre and its been great,” Steve tweeted.

Emilie Rusch covers retail and commercial real estate for The Post. A Wisconsin native and Mizzou graduate, she moved to Colorado in 2012. Before that, she worked at a small daily newspaper in South Dakota. It's the one with Mount Rushmore.