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traveled for health appts., found the tv non-working, grumpy staff came to fix, never spoke to us. Filthy carpet, apparent animal excretion stains on carpet at doorway, hair in tub and bathroom floor. Dated and shabby furnishings, would never stay there again.

Date of stay: November 2017

Trip type: Travelled with family

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We use Wyndham Hawthorne suites at several locations the US during the year. This location is close to the airport, the staff is friendly, clean and offers a hot breakfast. We use our Wyndham GO FAST points for a very reasonable rate.

Date of stay: November 2017

Trip type: Travelled as a couple

Value

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menollyc

Roswell, New Mexico

1

Reviewed 28 November 2017

Date of stay: November 2017

Trip type: Travelled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

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Forgot out toothpaste - called front desk and they told us they had some. We were charged $2.50 for the tiniest tube ever and a throw-away tooth brush (these are complimentary in other hotels). Ok-I can see paying a quarter or even $.50 but $2.50?!?!?! REALLY?!?!?! Whatever happened to customer service?

Secondly, our heater wasn’t working! The settings were rubbed off and after figuring them out, it still didn’t work! In addition, the towels felt like sandpaper...ouch!!!! They aren’t even worthy of pool towels! Finally, the bathroom was dirty. I had to wipe it down before using it.

On the plus side? We didn’t have to sleep in our car or at the hospital (although thinking back, it might have been better). I had never had a similar experience with this hotel chain. It was unpleasant but we had already paid through Hotels.com.

Date of stay: November 2017

Trip type: Travelled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC