Should the holder of the payment card/Buyer decide to use a payment card to pay for the selected articles, it shall fill in the details on the payment card on the payment site of the banking institution. The banking institution shall provide a secure coded data transfer and it notifies Proper Plane only of the result of the authorization, which, at the same time, is an instruction to execute the order. This prevents any opportunity to misuse the payment card by the entity the Buyer is buying the articles from and free transfer of unprotected data in the public computer network. Proper Plane does not save the numbers of payment cards.

In case of any questions with payment, please contact us by e-mail properplane@ukr.net.

Guarantee, complaints

When accepting an article in a parcel from the carrier, always remember to check whether it is complete and undamaged.

Should the delivered parcel seem to be damaged, immediately lodge a complaint with the carrier about it.