Frequently Asked Questions

What are check-in and check-out times? Your villa will be available to check-in at 4:00 pm EST upon your arrival date. Check-out time will be 10:00 am EST on your departure date. Please depart on time to give our cleaning staff ample time to prepare the villa for the next guest.

Are there any complementary items provided during our stay? Yes, Happy's Hangout provide several household items for your use during your stay:

Garbage Bags

Dishwasher Tablets

Paper Towels

Laundry Detergent Pods

These are all provided free of charge, because we know that these are frequently used items and it is always helpful for them to be well stocked at the time of your visit.

Is there transportation to the parks? Yes, transportation is available for a fee. There is a shuttle that stops at the local shopping malls, Disney, Universal Studios/Islands of Adventure and SeaWorld. Shuttles schedules can be found in the Windsor Hills sundry shop.

Is the villa cleaned daily? No, the villa is cleaned prior to your arrival and after you leave.

How many people can the villa sleep? The villa can accommodate a MAXIMUM of 7 guests as regulated by Florida state Fire Marshall and hotel regulation and codes.

What if I have an issue with the accommodations during my stay? We pride ourselves on the quality of our home and its amenities, but we do recognize that sometimes things beyond our control can occur. In the unlikely event of a problem, our management company is available 7 days a week to assist you. They will make every attempt to resolve the issue within 24 hours.

What is your cancellation policy? Renter may cancel the confirmed reservation at any time and cancellation must be in writing in the form of a letter or email. The Owners or Management Company reserve the right to cancel a reservation at anytime and for any reason. If this occurs, a full refund of the booking deposit and/or associated payment(s) will be returned to the renter. In the event a guest cancels a reservation, or the Owners or Management Company have to cancel a reservation due to non-payment of the balance due, the following cancellation charges will apply: - Booking deposit (US $250) = non-refundable - 45 days or greater from date of arrival = full refund less booking deposit (US $250) - Less than 45 days from date of arrival = no refund * Travel insurance recommended

What is your code of conduct? The rental accommodations is situated on a resort development, which consists of both residential and vacation homes, therefore the owners, or owners agents or its representatives cannot be responsible for any on going construction, alterations to existing houses or any other nuisance as a result thereof on or around the housing development. During their stay the guest(s) are responsible for the property and are expected to treat the home with care and respect as they would their own home. This includes the locking of the doors and windows each time they leave the home. Windsor Hills Resort is a family Resort please do not play loud music or do anything likely to inconvenience or annoy the neighbors after 2300 hours and before 0700 hours. Int he event that anyone in your party behaves in such a way which our Management believes is likely to cause danger or distress or annoyance to anyone else on the property, the Owners or their Management reserve the right to terminate your stay immediately. The owners, their management or agents shall not be responsible for any costs you incur, provide any compensation nor make any refunds for this action.

Is smoking allowed? This is a non-smoking home. There is no smoking inside or the surrounding outdoor areas which includes the pool deck. If smoking is detected an extra cleaning charge will be applied.

Are pets allowed? Pets are not allowed in this home at any time. If a pet is determined to have been within the home, a significant extra cleaning charge will be applied.

Is telephone service provided? Yes, there is free local and long distance phone service within the United States provided within the townhome for your convenience.

Are early check-in or late check-out times available? Check-in time is 4:00 pm EST and check-out time is 10:00 am EST, unless you have made prior arrangements with us. We can however, depending upon the circumstances, arrange for earlier or later times and we will make every effort to accommodate our guests as possible. This MUST be a prior arrangement, and cannot be arranged on the day of arrival or departure, as it is too short of time for personnel to adjust their schedules accordingly.

Are there grocery stores nearby? There are a few options for you: 1) The Windsor Hills Marketplace and Grill located at the Resort Clubhouse. 2) There is also a new Walmart Supercenter located just North from the Windsor Hills community about 1 mile. 3) These is a Super Target located at the Corner of 429 and 192.