SYMPTOMS

ENVIRONMENT

CAUSE

Need to ensure the vials injected in the sample set match the vial parameters for the Headspace instrument method. This is true for any Headspace models.

FIX or WORKAROUND

Example. If you have samples loaded in the sampler, vial locations 5 through 10. Check that the samples in sample set are inserted as 5 through 10 and also the instrument method for the Headspace should have the vial range set 5 to 10

Ensure your customer does not use alter running sample because of this exact reason