The report communicates the study findings, detailing the value and purpose of patient stories and highlighting how staff and carer stories are playing an increasing role in presenting a holistic view of the patient experience.

Documents

Building on the patient story review led by NHS Midlands and East in 2012, ‘Creating a revolution in patient and customer service experience: Using patient stories’, NHS England has led the development of an online storytelling resource hub which aims to share storytelling related resources for the purpose of driving storytelling improvements for the benefit of patients, carers and staff .