Windows 10 Fall 2018 Update:Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

I have seen that with a normal desktop machine and NVIDIA card and the monitor connected through HDMI switch box. Seems that HDMI signals are a bit sensitive to loose cable connections and also some graphics drivers do not handle that so well.

I am having the same issue. I have my mobilestudio pro 16 i7 connected to an external display with an active display port to usb-c adapter. And i am getting frequently short black screens. Sometimes 3 or 4 times in a row. But not on the external display but on the mobilestudio screen itself. I tested it also with an hdmi to usb-c adapter with the same result.

@wacom there is no lose connection otherwise the external display would flicker. I need to be able to connect a second screen to my msp to work. I have updated all the drivers nvidia intel wacom and windows still getting the same results. Is there any solution?

I can say it's not the cable... ive tried 2 different HDMI cables, and it's doing just as the above desribed... not the external monitor, but the MSP screen itself going blank for a second. (it did it just now!)

unhook the monitor, and the problem stops.

side note, ive also noticed, that when i plug the power adapter into the USB-C hub, it does NOT charge the computer... like the power isn't passing through. It effectively dedicates one of my USB ports to power only...

want to add another observation -- It tends to blank out when i scroll rapidly in google... particularly on things like tumbler, where it's drawing a lot of images...

also, i made a duplicate post of this by accident, and someone asked in the other if i was using a powered USB hubno... however, i did plug my USB power adapter that normally goes into the MSP, into the hub, and that didn't help.

mem5000 wrote:the other if i was using a powered USB hubno... however, i did plug my USB power adapter that normally goes into the MSP, into the hub, and that didn't help.

I do not think that the USB power adapter will deliver power to a passive hub, only to a connected device and then only if the hub is one one that supports passthrough charging to all ports and not all hubs do that,