Contacting Service and Support

Serif Response

Contact Customer Service

To contact our Customer Service Team online, please submit a ticket through
our support portal.

However, if you would prefer to speak to a Customer Service representative,
you can call us on:

UK customers: 0845 345 6770
Monday to Friday - 9.30am to 9.00pm

US customers: 1-800 489 6720
Monday to Friday – 4.30am to 4.00pm EST

From anywhere else, please call +44 115 914 2000.

Contact Technical Support

Serif Technical Support is dedicated to providing timely, thorough and
efficient resolutions for customer installation and other operational issues
directly related to Serif software products, and we break down our level of
support into four different areas:

Installation Support is there should you encounter a problem installing your software. This level of support is provided free of charge for all Fully Supported Products. For earlier versions or free software this type of support is provided free of charge within 90 days of purchase or download, or 90 days from registration if not purchased directly from Serif.

Product Issue Support is available should you encounter a legitimate problem with the software itself (i.e. it’s not performing as it should.) This level of support is provided free of charge for all Fully Supported Products. For earlier versions or free software this type of support is provided free of charge within 90 days of purchase or download, or 90 days from registration if not purchased directly from Serif.

Product Help is for customers seeking advice or instructions on how to do things within our software, such as using specific tools or completing specific tasks. This level of support is only provided for Fully Supported Products.

Document Consultation is for when a very high level of help is necessary on a specific project you are working on. This includes our technical experts working on your document for you. This is only provided on Fully Supported Products and is charged at a rate of £49.95 ($74.95) per document.