Case Escalations: Power to the Homeowner

Have you applied for a loan modification and felt that your
servicer did not properly review you for HAMP
and other Making
Home Affordable programs? Perhaps your servicer lost your documents or failed
to provide you with the proper update on your file? Well, what are you waiting
for? Escalate your case today and demand your servicer to be in accordance with
the MHA
guidelines!

Homeowners may contact the MHA
Hotline at 888-995-HOPE to request assistance in the escalation of their
cases. The MHA Support Center, acting as an intermediary between the homeowner
and servicer, ensures that the servicer is complying with the MHA
guidelines and is reviewing homeowners’ case escalations in a timely
fashion. However, homeowners may also contact their servicers directly or
authorize their attorneys to go through the HAMP Solution Center (HSC) to seek
resolution. No matter what route is taken, it may take up to 30 or more days
for an escalated case to be reviewed and resolved, so homeowners should act
immediately if they believe to have been wrongly denied a MHA Program.

Case escalations give power to the homeowner and keep
disorganized servicers in check. Please go here
if you would like to know how to escalate your case today!