According to a consular officer later interviewed by the 9/11 Commission, at this time the US Consulate in Jeddah, Saudi Arabia, begins interviewing “a majority” of male Saudi US visa applicants between the ages of 16 and 40. The officer will say that this is because the consulate is aware of Osama bin Laden, knows he is dangerous, and is concerned about the possibility that Saudi visa applicants might intend to go to the US to participate in terrorist attacks. Al-Qaeda has recently attacked two US embassies in East Africa (see 10:35-10:39 a.m., August 7, 1998). Although some US officials in Saudi Arabia around this time will later say that they were unaware Saudis could be security threats, the official will call this position “absurd” and “patently ridiculous.” The official will also define how they looked for potential extremists: Saudi applicants who had long beards, a short robe, or other indicators of fundamentalism, and fundamentalist Muslim clerics who want a visa to chant the Koran in a US mosque around the time of Ramadan receive greater scrutiny. In addition, even an applicant who does not look like an extremist but is from a location known to have produced extremists, such as Qassim Province, “and he doesn’t have a good explanation, and he wants to go to the US for an extended stay, that person didn’t get a visa.” These applicants are denied visas under section 214(b) of the Immigration and Nationality Act, which is for use against applicants who are suspected of wanting to immigrate. One of this officer’s colleagues will confirm the interview policy at this time, saying they interview 100 percent of Saudi citizens who are first-time student visa applicants, 80 percent of all students, and five percent of all other Saudi applicants. [9/11 Commission, 8/21/2004, pp. 124-125 ] Around fall 2000 this policy of aggressively interviewing Saudi visa applicants will apparently be scaled back (see Early Fall 2000) by Shayna Steinger, a consular officer who will go on to issue 12 visas to the 9/11 hijackers (see July 1, 2000).

Nawaf Alhazmi and Khalid Almihdhar’s US visas. [Source: FBI] (click image to enlarge)9/11 hijackers Nawaf Alhazmi, Salem Alhazmi, and Khalid Almihdhar obtain US visas through the US Consulate in Jeddah, Saudi Arabia. [US Congress, 7/24/2003] Almihdhar and Nawaf Alhazmi are already “al-Qaeda veterans” and battle-hardened killers. Almihdhar’s visa is issued on April 7, and he can thereafter leave and return to the US multiple times until April 6, 2000. [Stern, 8/13/2003] Nawaf Alhazmi gets the same kind of visa; details about Salem are unknown. All three men have indicators in their passports marking them as Islamist radicals (see March 21, 1999, April 4, 1999, and April 6, 1999). These indicators are used to track them by the Saudi authorities, but are apparently not noticed by US officials. [9/11 Commission, 8/21/2004, pp. 9, 33 ] The CIA claims the hijackers then travel to Afghanistan to participate in “special training” with at least one other suicide bomber on a different mission. The training is led by Khallad bin Attash, who applies for a US visa on April 3 from Yemen, but fails to get one (see April 3, 1999). The CIA will learn about Almihdhar’s visa in January 2000 (see January 2-5, 2000). The Jeddah Consulate records the fact that Nawaf and Salem Alhazmi obtain US visas a couple of days before Almihdhar, but apparently these records are never searched before 9/11. [US Congress, 7/24/2003, pp. 135 ]

Two consular officers at the US consulate in Jeddah, Saudi Arabia, Shayna Steinger and David El Hinn, argue over the eligibility of Saudi citizens for US visas. The consulate had instituted a policy of aggressively interviewing young Saudi males in the wake of the 1998 East African embassy bombings due to terrorism concerns (see (Late August-September 1998)). When El Hinn arrives in Jeddah in August 2000, the consulate is still interviewing a significant percentage of Saudi visa applicants and all first-time students. El Hinn will say that officers are suspicious of Saudi citizens who are from locations where they know extremists live and who have only a vague notion of where they are headed in the United States. In addition, officers at the consulate think that, because of trouble in the Saudi economy, Saudis perhaps should not be getting visas almost automatically. Therefore, El Hinn denies a significant percentage of Saudi visa applicants as well as third-country applicants. Steinger, who works full-time on visas and deals with most of the Saudi applicants, takes a different approach and issues visas to almost all the Saudis who apply for one. Despite the obvious terrorism concerns that had previously been known to US officials in Jeddah, Steinger will say that she is “never really afraid of Saudis” and never makes the connection between the known presence of al-Qaeda members in Saudi Arabia and the possibility that the Saudis applying for visas are terrorists. Steinger believes that El Hinn is denying Saudis visas for what she will call “the wrong reasons,” and the two clash over this. El Hinn is even rebuked by the consul general in Riyadh for his high refusal rate. Nevertheless, El Hinn does not change his practices. Steinger issues 12 visas to the future 9/11 hijackers (see July 1, 2000). [Office of the Inspector General (US Department of State), 1/23/2003; Office of the Inspector General (US Department of State), 1/30/2003; 9/11 Commission, 8/21/2004, pp. 125-126 ]

Hani Hanjour’s September 10 US visa application, which was rejected. The fact he requested permission to stay in the US for three years is highlighted on the right. [Source: National Review] (click image to enlarge)Future 9/11 hijacker Hani Hanjour applies for a US tourist/business visa at the US consulate in Jeddah, Saudi Arabia. Hanjour, who has already spent a good deal of time in the US (see October 3, 1991-February 1992, Spring 1996, October 1996-December 1997, and 1998), uses a passport issued on July 24, 2000. His application is incomplete, as he says he is a student, but fails to give his school’s name and address. After his application is screened, he is referred to a consular officer for an interview. [9/11 Commission, 8/21/2004, pp. 13, 174-5 ] This consular officer is Shayna Steinger, who issues a total of 12 visas to the 9/11 hijackers (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Hanjour’s application is denied as he says he wants to stay in the US for three years, raising concerns he might become an immigrant. Hanjour also says he wants to attend flight school in the US, changing his status to “student” from “tourist” after arrival. However, this is another reason Steinger denies the visa application, “because he has been in the States long enough to decide what he wanted.” Hanjour will return to the consulate two weeks later and successfully obtain a visa from Steinger using a different application (see September 25, 2000). [9/11 Commission, 8/21/2004, pp. 13, 174-5 ] Steinger will later give a series of conflicting explanations about why she reversed her decision and issued the visa (see August 1, 2002, January 20, 2003, and December 30, 2003). After 9/11, a former consular official named Michael Springmann will say that while serving in Jeddah during the Soviet-Afghan War he was sometimes pressured to reverse denials of visa applications by the CIA for apparent mujaheddin (see September 1987-March 1989).

Future 9/11 hijacker Hani Hanjour again applies for a US visa at the US consulate in Jeddah, Saudi Arabia. An application two weeks earlier had been rejected (see September 10, 2000), but he is successful this time. [9/11 Commission, 8/21/2004, pp. 13-14 ] The application is dealt with by consular officer Shayna Steinger, who issues a total of 12 visas to the 9/11 hijackers (see July 1, 2000) and who rejected Hanjour’s previous application. [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Hanjour apparently applies for a student visa, not a tourist visa, as he had done previously, saying he wishes to attend a language school in California. Steinger will later recall that Hanjour, or someone acting on his behalf, submits an I-20 INS school enrollment form, the documentation required for the visa. She will say: “It came to me, you know, at the end of the day to look at it. I saw he had an I-20 and it [his visa] was issued.” This apparently allows Hanjour to overcome his previous rejection, as the two applications are treated as one case. The INS had approved a change of status for Hanjour to attend the same school in 1996, but Steinger does not know of this. She will later say that, if she had known, she might have denied the visa. Although a photocopy of a student visa in Hanjour’s passport will later be made public, Steinger now enters the visa in the State Department’s records as a business/tourist visa. (Note: the visa in Hanjour’s passport may be changed upon his entry to the US (see December 8, 2000).) [9/11 Commission, 12/30/2002, pp. 13-14, 38] Steinger will later give conflicting accounts of her issuance of this visa. She will first falsely claim to the House Committee on Oversight and Government Reform that she issued the visa under the Visa Express program and that Hanjour was not even present during the first application on September 10 (see August 1, 2002), but will later change her story for the State Department’s inspector general (see January 20, 2003) and the 9/11 Commission (see December 30, 2003). After 9/11, a former consular official named Michael Springmann will say that while serving in Jeddah during the Soviet-Afghan War he was sometimes pressured to reverse denials of visa applications by the CIA for apparent mujaheddin (see September 1987-March 1989).

9/11 hijacker Hamza Alghamdi obtains a US visa in Saudi Arabia. His application is incomplete, as he lists his occupation as student but fails to give his school’s address. It is also possible, but not certain, that he presents a passport containing fraudulent travel stamps associated with al-Qaeda. However, this is not recognized. He is not interviewed. The place in which the visa is issued is uncertain. The 9/11 Commission’s Terrorist Travel monograph will say that the visa was issued in Riyadh, but then say that the consular officer that issued the visa “told us that because of the workload in Jeddah, he rarely had time to thumb through passports.” [9/11 Commission, 8/21/2004, pp. 14 ] A stipulation about the hijackers submitted as evidence at the trial of Zacarias Moussaoui will say that the visa was issued in Jeddah. [US District Court for the Eastern District of Virginia, Alexandria Division, 7/31/2006, pp. 32 ] A General Accountability Office review of the hijackers’ visas will say that the visa was issued in Riyadh. [United States General Accounting Office, 10/21/2002, pp. 46 ] At least 11 other visas issued to the hijackers were issued by a single consular official in Jeddah (see July 1, 2000).

Future 9/11 hijacker Ahmed Alnami and candidate hijacker Mushabib al-Hamlan obtain US visas from the American consulate in Jeddah, Saudi Arabia. [9/11 Commission, 8/21/2004, pp. 14-15 ] Alnami’s visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000) and will issue Alnami with a second visa next year (see April 23, 2001). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Alnami’s application is incomplete, as he lists his occupation as “student,” but does not provide a complete address for his school. He also gives his US address as “in Los Angeles” and writes that “my friend Moshibab” will be traveling with him. The 9/11 Commission will later suggest that Alnami’s passport may contain fraudulent travel stamps associated with al-Qaeda, although this is not certain and is apparently not noticed at this time. [9/11 Commission, 8/21/2004, pp. 14-15 ] The 9/11 Commission will also suggest that one or more of Alnami’s passports may contain a suspicious indicator of Islamist extremism, but this is not certain (see November 6, 1999 and November 2, 2007). Some of the radicals who bombed the World Trade Center in 1993 also had Saudi passports with the same indicator (see Around February 1993). [9/11 Commission, 7/24/2004, pp. 563-4; 9/11 Commission, 8/21/2004, pp. 14-15 ] Before obtaining the visa, Alnami and al-Hamlan followed instructions given them by al-Qaeda leaders Mohammed Atef and Khalid Shaikh Mohammed, and contacted future 9/11 hijacker Waleed Alshehri in Jeddah. They briefly share an apartment with Alshehri, who provides them with directions to the consulate and shows them how to fill out visa applications. Al-Hamlan will soon drop out of the plot after contacting his family. Alnami will later be said to fly to Beirut with the Alshehris (see Mid-November, 2000). [9/11 Commission, 7/24/2004, pp. 526]

9/11 hijacker Majeed Moqed obtains a US visa in Riyadh, Saudi Arabia. The application is incomplete, as Moqed claims to be a student, but does not give his alleged school’s address. He is not interviewed. The consular officer that deals with Moqed previously issued a visa to another of the hijackers (see October 23, 2000). [9/11 Commission, 8/21/2004, pp. 14, 16, 38 ] This visa cannot be issued by a consular officer who issues the hijackers with at least 11 visas, as he works in Jeddah, not Riyadh (see July 1, 2000).

After acquiring a new Saudi passport (see April 21, 2001), future 9/11 hijacker Ahmed Alnami obtains a new US visa at the US consulate in Jeddah, even though he already has a valid US visa in his old passport (see October 28, 2000). [9/11 Commission, 8/21/2004, pp. 21 ] The visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000) and had issued Alnami’s previous visa. [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] A handwritten note on Alnami’s application indicates that he is interviewed briefly, either by Steinger or another staff member. Previous Visa - Alnami marks the “no” box in response to a question asking if he has ever applied for a US visa previously, but changes his answer to “yes,” possibly due to the brief interaction with Steinger or another consular official. However, he fails to specify when he applied for the visa. Had he done so, it would have been clear that he was applying for another visa long before his previous visa had expired, which would have raised questions. The information about his previous visa is available at the consulate, but is not accessed, as consular workers do not usually examine previous visa issuances, only refusals. Not Interviewed - The 9/11 Commission will later say that Saudis were rarely interviewed at this time. [9/11 Commission, 8/21/2004, pp. 21, 184-5 ] However, according to a consular officer serving in Jeddah at the time, while most Saudis may not have been interviewed, “the majority” of males traveling alone aged between 16 and 40 are interviewed and officers are “not shy” of turning them down on security grounds. [9/11 Commission, 8/21/2004, pp. 36 ]Suspicious Indicator in Passport - The 9/11 Commission will also suggest that one or more of Alnami’s passports may contain a suspicious indicator of Islamic extremism, but this is not certain (see April 21, 2001 and November 2, 2007). Some of the radicals who bombed the World Trade Center in 1993 also had Saudi passports with the same indicator (see Around February 1993). [9/11 Commission, 7/24/2004, pp. 563-4; 9/11 Commission, 8/21/2004, pp. 14-15 ]

Saeed Algahdmi, in a video apparently made in December 2000. [Source: As-Sahab]Future 9/11 hijacker Saeed Alghamdi obtains a US visa from the US consulate in Jeddah, Saudi Arabia. The application is made through the Visa Express program (see May 2001), using a passport issued two days earlier. [9/11 Commission, 8/21/2004, pp. 24 ] The visa is issued by Shayna Steinger, a consular official who apparently issues the 9/11 hijackers with 12 visas (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003]Lies on Application - Alghamdi lies on his application form, claiming that he has never before applied for a US visa, when in fact he obtained one the previous year, also from Steinger (see September 4, 2000). Fellow hijackers Khalid Almihdhar and Ahmed Alnami make similar false statements on their visa applications around this time (see April 23, 2001 and June 13, 2001), although Alnami corrects his application. The information about his previous visa is available at the consulate, but is not accessed, as consular workers do not usually examine previous visa issunces, only refusals. The 9/11 Commission will speculate that he lied on purpose to conceal the previous application. [9/11 Commission, 8/21/2004, pp. 24 ]Fraudulent Features - The Commission will also suggest that one or more of Alghamdi’s passports may contain fraudulent features, but will claim that this is not certain, as Alghamdi’s passport was not recovered after 9/11. [9/11 Commission, 7/24/2004, pp. 563-4; 9/11 Commission, 8/21/2004, pp. 42 ] This is an error by the Commission, as Alghamdi’s passport will actually be found after 9/11 and the Commission will be aware of this (see Shortly After September 11, 2001). KSM's Travel Agent - The travel agency used for the Visa Express application is Minhal Travel, which will also later be used by 9/11 mastermind Khalid Shaikh Mohammed to obtain a US visa (see July 23, 2001). [9/11 Commission, 8/21/2004, pp. 24, 29 ]

Future 9/11 hijacker Khalid Almihdhar obtains a second US visa from the US consulate in Jeddah, Saudi Arabia. [9/11 Commission, 8/21/2004, pp. 24-25 ] The visa is issued by Shayna Steinger, a consular official who apparently issues the future 9/11 hijackers with 12 visas (see July 1, 2000). [9/11 Commission, 12/30/2002, pp. 2; Office of the Inspector General (US Department of State), 1/30/2003] Almihdhar’s passport, which was issued two weeks previously (see June 1, 2001), lacks an expiry date, but contains an indicator of possible terrorist affiliation used by the Saudi authorities to track suspected radicals (see November 2, 2007). His application form is incomplete, as it lists his occupation as “businessman,” but does not give his employer’s name and address. Lies on Application Form - The form, which is submitted through the Visa Express program (see May 2001), meaning Almihdhar is not interviewed, contains two lies: Almihdhar says he has never received an American visa or traveled to the US, whereas he received a visa in 1999 (see April 3-7, 1999) and traveled to the US on it in 2000 (see January 15, 2000). As Almihdhar’s first visa was also issued by the Jeddah consulate, through which the CIA sent radical Arabs to the US for training during the Soviet-Afghan war (see September 1987-March 1989), consular officials could discover he is lying, but information about prior visas issuances is not automatically displayed to them. Known Terrorist - By this time, several intelligence agencies are aware that Almihdhar is an al-Qaeda operative; for example, the CIA (see 9:30 a.m. - 4:00 p.m. January 5, 2000), NSA (see December 29, 1999), FBI (see January 5-6, 2000), a US Army intelligence program (see January-February 2000), the Saudi General Intelligence Presidency (see 1997), Malaysian Special Branch (see January 5-8, 2000), and an intelligence service in the United Arab Emirates (see January 2-5, 2000)). Parallels to Case of Blind Sheikh - Almihdhar will re-enter the US on the visa three weeks later (see July 4, 2001). The 9/11 Commission will find that the series of missteps preceding the issuance of visas to Almihdhar and the other future 9/11 hijackers has some “eerie parallels” to the “series of exceptional failures” that led to US visas being issued to the “Blind Sheikh,” Sheikh Omar Abdul-Rahman (see December 15, 1986-1989 and July 1990). [9/11 Commission, 8/21/2004, pp. 24-27, 33, 49 ]

Shayna Steinger, a consular officer who issued 12 visas to the 9/11 hijackers (see July 1, 2000), gives incorrect testimony about one of the visa issuances to the House Committee on Government Reform. The incorrect testimony concerns the issue of a visa to Hani Hanjour, the alleged pilot of Flight 77, which hit the Pentagon. Steinger initially refused to grant Hanjour a visa (see September 10, 2000), but then reversed her decision two weeks later (see September 25, 2000). Steinger claims that she initially denied Hanjour a visa because he applied under the Visa Express program. However, the visa was denied in September 2000 and the Visa Express program did not begin until May 2001 (see May 2001). Steinger claims to have a memory of the event which cannot be correct. “I remember that I had refused him for interview, because he had applied for a tourist visa and he said that his reason for going to the United States was to study,” she tells the committee. The denial was “for administrative reasons,” she adds. It meant: “No. Come in. I want to talk to you.” The 9/11 Commission will point out that this cannot have been the case, stating, “In fact, the date Hanjour applied (as shown on his written application) and the date he was denied (as shown both on the application and on [the State Department’s] electronic records) are the same: September 10, 2000.” [9/11 Commission, 8/21/2004, pp. 37-38 ] This is apparently the first time Steinger has been interviewed by anyone about the 12 visa issuances. [Office of the Inspector General (US Department of State), 1/30/2003] Steinger will be interviewed twice more about the visas, changing her story about Hanjour. One interview is by the State Department’s inspector general (see January 20, 2003), the other by the 9/11 Commission (see December 30, 2003).

Shayna Steinger, a consular official who issued 12 visas to the 9/11 hijackers at the US Consulate in Jeddah, Saudi Arabia (see July 1, 2000), is interviewed by the State Department’s inspector general. The interview is part of a probe into the issuance of visas to the 9/11 hijackers and the questions asked are the standard ones put to all consular officers that issued visas to the hijackers. Steinger says: This is only her second interview about what happened, the first being Congressional testimony in August 2002 (see August 1, 2002). She expresses surprise at this. It did not matter that all the hijackers’ visa applications were incomplete, because Saudis were eligible for visas anyway. She did not interview most of the hijackers she issued visas to and, even if she had interviewed them, she would probably have issued them with visas. She did interview Hani Hanjour (see September 10, 2000 and September 25, 2000), and says he seemed “middle class” and not “well-connected.” In this context she adds that Saudis were not asked to provide documents to support their applications. It is unclear why she says this as she said in her Congressional testimony that Hanjour did have to provide documentation and had in fact provided it. She criticizes David El-Hinn, the other consular officer issuing visas in Jeddah at the same time, for his high refusal rate (see Early Fall 2000). After 9/11 Steinger wrote a cable saying that nothing had changed at the consulate in Jeddah, and she was criticized for this after the cable was leaked to the press. [Office of the Inspector General (US Department of State), 1/30/2003]

Shayna Steinger, a consular officer who issued 12 visas to the 9/11 hijackers in Jeddah (see July 1, 2000), serves as the political officer at the US Embassy in Beirut, Lebanon. The start and end dates of her tour of duty are unknown, but she meets with Lebanese Prime Minister Rafiq Al-Hariri on July 8. [Rafic Hariri, 7/8/2003]

Shayna Steinger, a consular official who issued 12 visas to the 9/11 hijackers at the US consulate in Jeddah, Saudi Arabia (see July 1, 2000), is interviewed by the 9/11 Commission, represented by staffers Thomas Eldridge and Joanne Accolla. Regarding the issue of a visa to alleged Flight 77 pilot Hani Hanjour, where Steinger initially refused the visa and then granted it (see September 10, 2000 and September 25, 2000), Steinger says Hanjour was “typical of many Saudi students” in that he switched between schools in the US. [9/11 Commission, 12/30/2003] The Commission is aware that Steinger made incorrect statements about the issue of the visa to Hanjour to a Congressional committee (see August 1, 2002), but apparently it does not ask her about this, although these statements will be mentioned in its Terrorist Travel Monograph. [9/11 Commission, 8/21/2004, pp. 13-14, 37-38 ] Steinger also says she remembers “press accounts of the ‘chatter’ surrounding a possible impending attack” before 9/11, but thought it was more likely to be carried out by Egyptians or Yemenis. Before 9/11 she was “never aware of the level of disaffected extremism in Saudi society,” she says. She knew Saudis were al-Qaeda members, but, according to a memo of the interview drafted by the Commission, “she never made the connection between this fact, and the idea that the Saudis applying for visas were possible terrorists.” Despite the fact that Steinger was unaware Saudis could be terrorists, on some occasions she sent Security Advisory Opinion cables warning about a visa application in connection with terrorism. [9/11 Commission, 12/30/2003]

Shayna Steinger, a consular officer who issued 12 visas to the 9/11 hijackers in Jeddah (see July 1, 2000), is nominated for a new State Department rank. According to the Congressional Record, Steinger and several other officials are proposed for the rank of “foreign services officers of class four, consular officer and secretary in the Diplomatic Service of the United States of America.” [US Congress. Senate., 4/8/2004]

Shayna Steinger, a consular officer who issued 12 visas to the 9/11 hijackers in Jeddah (see July 1, 2000), serves as the chief of the political and economic section at the US Embassy in Sana’a, Yemen. [US Department of State, 9/2004]

Shayna Steinger, a consular officer who issued 12 visas to the 9/11 hijackers in Jeddah (see July 1, 2000), receives a posting at the State Department in Washington. She takes up the position of a desk officer at the Bureau of Near Eastern Affairs’s Office of Israel and Palestinian Affairs, where she is responsible for the West Bank and Gaza. [AFSA News, 1/2008 ]

Shayna Steinger, a consular officer who issued 12 visas to the 9/11 hijackers in Jeddah (see July 1, 2000), becomes a board member of the American Foreign Service Association. [AFSA News, 1/2008 ] According to its Web site, the association has 15,000 dues-paying members who work abroad, mostly for the State Department, and its principal mission is to protect their interests and enhance the effectiveness of the US’s Foreign Service. [American Foreign Service Association, 4/17/2010] Steinger is currently a desk officer at the Bureau of Near Eastern Affairs’ Office of Israel and Palestinian Affairs (see Before January 2008). Also appointed to the board at this time are former Ambassador Barbara Bodine, who hampered the FBI’s investigation into the USS Cole bombing in 2000 (see October 14-Late November, 2000), and Anne Aguilera, a consular officer who has served in Iraq. [AFSA News, 1/2008 ]

Shayna Steinger, a consular officer who issued 12 visas to the 9/11 hijackers in Jeddah (see July 1, 2000), serves as the political officer at the US Embassy in Abu Dhabi, United Arab Emirates. The date of her appointment is not known, but she is listed as the political officer there in a State Department telephone directory published in early December. [US Department of State, 12/2/2009]

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