Best Buy Privacy Hub

A Privacy Resource for Our Customers

Below, you can view our Privacy Policy, read about our privacy practices and learn how you can control and protect your personal information online.

NOTICE: Magnolia Audio Video is part of Best Buy. Best Buy is working to integrate Magnolia Audio Video and Best Buy into a consistent experience for our customers. As part of this integration, Magnolia Audio Video is changing its Privacy Policy to the Best Buy Privacy Policy on or around 8/10/2018 to provide our customers a unified privacy policy (instead of two privacy policies). Please see the Best Buy privacy policy below.

Protecting Privacy on Your Devices

Customer privacy is a major priority at Best Buy, and we take great care to protect your information. The Best Buy Privacy Policy lays out the ways in which we gather and protect information, and how you can control your personal information. Read How Best Buy Interacts with Your Devices to learn more about our commitment to protecting your data and your privacy.

Learn How to Protect Your Privacy

Best Buy cares about your privacy and we want to ensure you have the information you need to protect your personal information. Read about how to spot and avoid online scams and access links for additional fraud-prevention resources.

FTC Identity Theft

Privacy Policy Highlights

We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. "Best Buy" means any entity that carries the Best Buy brand, and any of our subsidiaries or divisions.

We want you to read the whole policy. This highlights section provides a summary of Best Buy privacy practices, and is not the whole policy. The highlights and full privacy policy apply to Best Buy retail stores, our website at www.BestBuy.com, our mobile app, and other locations where we may collect personal information.

What We Collect

We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information, such as your birthday.

IDFA (Apple's ID for Advertising, a randomly generated number, which can be cleared like cookies)

Your responses to surveys

Information you give us about others

You may give us information about other people, such as the name and address of a gift recipient, or the name and contact information of someone who will pick up items for you at a store. We will only use this information for the specific reason you provide it.

Information from other sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information collected automatically online

We collect information about your interactions with us, including the type of device or browser you're using, your IP address, your browsing behavior while on our website, and the URLs of the websites you were at before you visited our site (these are called "referring URLs").

Best Buy and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.

We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to "do not track" requests from browsers.

Location information

Some of our digital properties may collect your location to help you search for one of our stores or to use special mobile features within some of our stores. For example, Best Buy works with third parties to provide you helpful messaging in your mobile app when you come to our stores. We also may use this information to determine whether to provide you with content, information, and notices that may be required by law based on your location.

For any mobile application to identify your location, you must enable location services through your mobile device's settings. If you do not want Best Buy to collect this information or to enable these features, you can turn off location services on your mobile device. Best Buy has no control over your device's settings.

Store cameras

Our stores may use cameras for asset protection and other operational purposes, such as measuring traffic patterns and protecting and improving our business.

Reviews and other content you provide

Our websites offer publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How We Use the Information We Collect

Identifying you on our websites and our mobile app in order to customize your experience (for example, based on your purchase history or your location)

Fulfilling orders and requests for products, services, or information

Processing refunds, returns, and exchanges

Tracking and confirming online orders

Delivering and installing products

Managing our My Best Buy™ program

Marketing and advertising products and services

Conducting research and analysis

Processing Best Buy credit card applications

Interest-based advertising

You can opt out of interest-based advertising from third-party providers who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising at www.aboutads.info/choices.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share Your Information

Best Buy does not sell, rent, or trade your personal information to third parties. We share your information only in the ways we describe below.We may combine or share information among current or future Best Buy companies, including affiliates and subsidiaries.

We may share your information with third parties to perform services on our behalf such as:

Fulfilling orders and delivering packages

Scheduling and performing installations

Servicing products

Maintaining our My Best Buy™ program

Sending Best Buy marketing communications

Fulfilling subscription services

Conducting research and analysis

Applying for credit cards and processing credit card payments

We may share personal information in connection with co-branded product or service offerings (including sharing personal information with third parties to validate offers). Additionally, we may share personal information in connection with financial products or services related to our business, such as private label credit cards. For example, when you apply for a Best Buy credit card, and while you have a Best Buy credit card, we share your personal information with our banking partners that issue the card.

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it's necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Best Buy, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. If such an event takes place, we'll notify you through e-mail (if we have your e-mail address) and/or a prominent notice on our applicable website(s) of any change in ownership, as well as any choices you may have regarding your personal information.

How We Protect Your Information

We use a variety of information-security measures to protect your online transactions with us.

We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it.

We are committed to protecting your information, but you can do your part. You should create a strong password and protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer and do not share your password with anyone. We cannot guarantee the security of any information you transmit to us and by using our digital properties you acknowledge that you do so at your own risk.

Your Choices

Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

To do any of these, let us know by one of these methods:

Follow the directions in a marketing e-mail, direct mail, or mobile communication that you receive from us

Provide your request and current contact information through one of the contact methods listed under "Contact Us" below

Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.

Protecting Children's Privacy

We are committed to protecting children's privacy on the Internet and we do not knowingly collect personal information from children under the age of 13.

Links to Other Websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you're visiting.

Social Media Features

Our website includes ways to interact and share using social media, through features such as the Facebook "Like" button, the "Share This" button, or interactive mini-programs that run on our website ("widgets"). These features may collect information such as your IP address or the page you are visiting on our website, and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature. If you have questions or concerns regarding our privacy policy or practices, please contact us at PrivacyManager@bestbuy.com.

Privacy Policy Updates

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

Contact Us

If you have any questions about our Privacy Policy or practices please contact us.