I went a branch in Slough 8th March and was served by a very nice young man - can't remeber his name(believe it was beginning with A ), Asian looking. He had a long queue and was very professional. A Polish girl called Magda if I remember well -assistant manager - at least that's what her name tag... Read moresaid, kept on critisizing him, humiliating him in front of customers which resulted in this young man making silly mistakes while scanning items/charging customers, eventually smashing a bottle of perfume etc. The lady was very miserable, would not smile to customers and behaved as if she was doing us all a favour she was even there. She kept on repeating to this young man 'how can you make a mistake like this? ''What again did you do'?, 'next time you smash a bottle of perfume make sure it's a nice one and not this one, hate it'. The gentleman's hands were shaking, he remained polite in front of everyone, did not make any comments about the girl when she walked away even though customers felt sorry for him and gave him an opportunity to say something. He was very professional, smiled and said everything was ok. I was shocked to see how this girl was treating her staff. He was afraid to call her for help in the first place as he already knew what she would be like with him in front of customers. She kept on repeating 'I don't know how you can't do this' then turning the screen and making him look at it even though he was engaged in a conversation with me already. She then said 'count and tell me how many!' The poor guy had to count out loud to 5 so she would let him off. I work in recruitment and find it extremely demotivating to see some staff being so rude and bossy. It does not create the right image of the company, makes me feel uncomfortable and sorry for people like that young man who have to tolerate such behaviour. Training should be based on a constructive feedback rather than snappish and humiliating remarks. Show less