Advanced Search

Overview

Similarly to website SEO and analytics, search analytics plays an important role in maintaining and improving your knowledge base.

The Advanced Search add-on will help you with all of the following questions:

What content your knowledge base is missing?

Which articles do your users search for most often? Editors can focus on and improve these top-search articles.

Do you need to update articles with keywords that your users are searching for but are not part of any article?

Live Search Results

As the user is typing into the search box, search results sisplay dynamically below.

Search Analytics

It is important to understand what your users are searching for so that you know how to improve your KB content. By knowing specific search keywords, you can better understand what help content your users are looking for.

Analytics for The Most Popular Searches

Focus on the most popular articles that are searched most often.

Ensure the article content is up to date.

Add missing details and improve article presentation.

Analytics for No Results Searches

Write articles for topics that are not covered.

Add missing search keywords to existing articles

Search Results Pages

When a particular search finds more articles than the maximum that can be displayed, a link to the full search results is displayed.

The user can then go to the search results pages and browse through all search results.