Frequently asked questions

Do I have to buy sims from O2?

No, you can order your sims from your Star Trader account free of charge.

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.

If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

Sim Availability

If you see one of these messages in your order page, this is what they mean:

Limited StockYou can still order the sim tariff but probably at lower quantities than normal.

Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard, but there’s occasionally a delay which could be up to a few days.

Please note, activations will appear on your dashboard 2 months after your sims have been activated.

For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.