Frequently Asked Questions

Having a little trouble or unsure of something? You're in the right place! Here is a list of questions we're frequently asked along with some helpful answers. Whether it's product knowledge, advice on planning your home gym or enquiries for a complete facility fitout, we are always here to help. If you are searching for information not listed here, get in touch with us at admin@alphafit.com.au or call 1300 257 428.

General Enquiries

Yes – AlphaFit has a retail store and showroom open to customers from 9:00am to 3:00pm Monday to Friday (except public holidays). It is located at our Gold Coast head office at 60 Export Drive, Molendinar, Queensland.

We also have a showroom in the heart of Melbourne which is accessible by appointment only. To arrange a time, call Will Goldenberg on 0437 406 049.

AlphaFit have been operating since 2012. We are a Gold Coast based family-owned business that draws on the three generations of manufacturing experience in Australia to deliver the best quality fitness and exercise equipment available.

Yes – you can submit a request for your AlphaFit home gym fitout to be featured in our gallery page. Email a small selection of photos (JPG, PNG, maximum 2MB files) and brief explanation about why you love AlphaFit equipment to courtney@alphafit.com.au. Please note we cannot add every fitout to our gallery but are always excited to see how you incorporate our equipment into your space.

At AlphaFit we are passionate in helping design and implement your dream facility every step of the way. To receive a custom quote tailored to your needs, call 1300 257 428 or email admin@alphafit.com.au and one of our sales representatives will contact you directly.

If you already have an idea of what you are interested in, please include the list of equipment you would like to enquire about along with your name, the company name, your phone number and shipping address and we will contact you with a quote.

AlphaFit has everything an athlete needs to equip their home gym and take pride in our range of quality equipment perfect for building your dream gym in the comfort of your own home. Our sales team can help guide you through the process and make recommendations that best suit your training needs, space and budget. Alternatively, check out our Home Gym Kits here. We have curated a variety of packs with garage gym essentials to get your started.

Yes – We supply to a range of gyms and facilities including Defence and Emergency Services Australia wide. Please contact us directly for more information on fitouts, equipment and industry pricing.

Yes – A selection of perishable components is listed for purchase on our website [here]. For parts not shown online, contact us directly with your request.

Yes – To ensure your order is packed with quality and space efficiency in mind, the majority of our orders will require assembly upon receipt. Some smaller items may arrive assembled. If you require further assistance, you can contact us to discuss your options including assembly before dispatch for an additional fee.

Yes – Unless installation has been pre-arranged with AlphaFit, you will need to install your rig, cage or storage yourself or contract your own installer. We work with facility fitout specialists and are happy to arrange installation for an additional fee or provide you with advice to install the equipment yourself.

SHIPPING AND DELIVERY

AlphaFit provides domestic shipping via a number of carriers to provide our customers with the best price and delivery method for each individual order. We currently ship orders via Australia Post, TNT, Mainfreight and some local carriers.

When you are checking out you may be asked to select if your address is business or residential. Please ensure you choose the option that best describes your location so the carrier can be prepared for delivery.

We currently accept international orders online under 10kg which are shipped via Australia Post. To find out more, take a look at our Delivery Information here.

We ship from Gold Coast, Australia - postcode 4214.

Yes – for items shipped via Australia Post only.

Most orders are shipped within 48 hours, Monday - Friday however some products may take up to 21 days subject to supplier stock and availability. We ship Australia wide and aim to deliver your order as promptly as possible. Delivery times vary subject to carrier. Once an order has been passed onto the carrier we have no control over the order.

You will receive an email notification from AlphaFit with your invoice and a separate email from the carrier with a tracking number and delivery details. Please note, some carriers will require you to sign for your delivery. If you are not available during delivery hours you will be liable to pay any re-delivery or out of hours delivery fees. Should your purchase be deemed as undeliverable and returned to the warehouse you will be charged with return postage and a 20% restocking fee.

All order timeframes will differ depending on what shipping method you have chosen at checkout. You can check the status of your order and track any dispatched consignments from Your Account. You will also get an email with a tracking link when the item is dispatched.

If you have recently placed an order with us but have not received your tracking information via email, you can simply log in to Your Account [here] to access the tracking information online. If a tracking number does not work immediately please wait and try again within a few hours. If you are unable to find any tracking information for your dispatched order, email admin@alphafit.com.au with your order and invoice numbers and we will do our best to help.

Upon dispatch you will receive an email directly from the carrier that is delivering your order. In this email you will find a tracking number. You can use this to follow your order’s progress. Some carriers may also email you at each stage of delivery to keep you up to date.

If you need to redirect your parcel once the item has been shipped this can only be done by you, the receiver. You must contact the carrier directly. The contact information for our carriers are provided on our Shipping page [here]. AlphaFit does not have the authority to redirect a parcel once it has left our warehouse for any customers under any circumstance.

The courier will always call ahead for delivery to a residential address. If you are unable to be home, you can arrange and appropriate place for the carrier to unload your delivery. The courier will not wait for you to arrive home. It is possible to reschedule a delivery time directly with the carrier but this may incur additional fees.

Yes – You can visit our warehouse to collect your order in person to save on any shipping charges. Before you arrive, please call ahead to arrange an appropriate time for collection. We recommend contacting us prior for approximate sizing to ensure your order will fit in the vehicle you arrive in.

Contact us on 1300 257 428 or admin@alphafit.com.au to speak to directly with our customer service team for an answer on a case by case basis.

If you are having issues with the delivery of your order the fastest way to get an answer is to contact the service provider in which we have sent your parcel for further instructions. The contact information for our carriers are provided on our Shipping page here.

If the delivery address is not on the ground floor and must fit inside an elevator, please mention this upon ordering so our warehouse team can prepare the carrier and pack your order accordingly.

Please note the carrier will unload your delivery in a safe location but will not take your items inside, upstairs, or in the elevator for you. If carrier is unable to complete the delivery, you may be charged additional fees. If you are unsure if this applies to your situation, email admin@alphafit.com.au before placing your order to be safe.

No – The driver will unload the parcel(s) but it is not their responsibility to help you unpackage the order or take your goods inside.

If you are returning items to AlphaFit please contact our customer service team at admin@alphafit.com.au. You will be requested to prepare by providing the length, width, height and weight of each carton/piece to be collected. Upon receipt of these details the courier can be booked. We will then provide you with the label to be attached to the package.

Please carefully read over the guidelines for collection below:

Collection windows must be minimum 2.5 hours, between 9:00am - 5:00pm. Some collections can occur after 5:00pm, however this is only if the address is on the route back to the depot or if the driver is running behind schedule.

Morning collections cannot be guaranteed as the drivers generally complete deliveries in the morning. Time will also depend on the driver’s route and available space in the truck.

Drivers cannot call before collection. If there will be no one present in the collection window, the freight can be left in a safe location for collection however AlphaFit must be notified before the booking so we can advise the courier.

Freight is to be labelled and packed (wrapped up or in a box) clearly and immediately, so that the driver is not turned away upon arrival. All labels must be printed and attached to the package(s).

Check the tracking, and make sure there isn't a delay listed by the carrier. Check you have supplied the correct delivery address for your order and your contact details are up to date by logging into Your Account [here]. Check to see if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local post office. Look in any safe areas the driver may have left your parcel, such as behind plant pots or bins, or in a shed, garage or porch. If none of the above work, please get in touch making a note of your order and invoice numbers and we will start investigating immediately.

Almost all of our customers 'missing' an item will find that item packaged in an unusual part of the package upon an additional check over. Our warehouse team may package some items within other items to either protect them in transit or keep the package nice and neat. Please thoroughly check all items.

In addition, check the packing list to see if the item has been back ordered. If you are still having trouble locating the item, please let us know right away and email admin@alphafit.com.au with your order and invoice number so that we can investigate further.

Payment Options and Coupon Codes

AlphaFit offers a range of payment methods including Afterpay, Zip Money, Visa, Mastercard and Paypal. AMEX buyers should use PayPal to process their payments. Customers may also process payments online using store credit and AlphaFit gift vouchers. All pricing listed at AlphaFit is inclusive of Goods and Services Tax (GST). All credit cards are charged in Australian Dollars. Prices are subject to change without notice.

AlphaFit offers a commercial leasing option, great for customers starting a new business or commencing a new fitout. Our partnership with this reputable finance company provides competitive industry rates exclusively to AlphaFit customers. The leasing company provides our customers with a personal account manager who can run you through all the options and explain how it works. For more information visit our Finance page.

Afterpay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. First-time customers provide payment details; returning customers simply log in to make their purchase. It’s that easy! Simple select Afterpay as your method of payment at checkout and follow the prompts.

As Afterpay is a 3rd party payment gateway there can be some complexities regarding the checkout process. Sometimes when a failed attempt is made using Afterpay as the payment method, an order will be generated in our system. There is no need to worry though as this will not charge you in any way, and we can simply cancel any duplicate orders for you at any time. For more information about Afterpay, visit our Finance page or their website here.

Zip Money is a simple and convenient way to help you pay for things without needing the cash upfront or a credit card. When you sign up and are approved with Zip Money, you’ll receive a line of credit you can use during the checkout process of any participating Zip merchant such as AlphaFit. In addition, you have a default three month window where you’re able to make repayments completely interest free.

As Zip Money is a 3rd party payment gateway there can be some complexities regarding the checkout process. Sometimes when a failed attempt is made using Zip Money as the payment method, an order will be generated in our system. There is no need to worry though as this will not charge you in any way, and we can simply cancel any duplicate orders for you at any time. For more information about Zip Money, visit our Finance page or their website here.

Discount coupons can be added during the checkout process on the Shopping Cart or Checkout pages. Enter the code and click ‘Apply Coupon/Promo Code’. If your items qualify for the discount, your web page should refresh and the discount will be added to your cart total. Please note, coupon codes are not case sensitive.

Returns, Refunds and Credits

Any item which is to be returned to AlphaFit will only be accepted after approval has been granted by AlphaFit as per our return policy. AlphaFit offers the option to return any unused order within 30 days for credit to continue shopping. We only issue refunds for items with manufacturing faults and we credit all items returned due to change of mind, sizing or fit. Once your item has been received and approved for return, your refund or credit can be processed. You will receive an email notification when this stage of the return has been completed.

If you have been approved for a refund, it will be processed as quickly as possible. Please note we will only refund using the original method of payment. Refunds may take up to 14 days to process.

If you have been approved for a credit, we will add the total amount as a credit to your online account. This credit is valid for 12 months. It can be used in part or as a whole amount off your next order.

Here at AlphaFit we want you to be 100% satisfied with your purchase and understand that sometimes things aren’t what you need or just don’t fit. We are happy to accept returns on all unused equipment or accessories and unworn apparel within 30 days from the date of purchase. Items must be unused, in their original condition and packaging.

You are responsible for any cost incurred when returning the product(s) due to change of mind or incorrect fit. Should you receive an item that is faulty or wrongly described, AlphaFit will cover the cost to return the item and issue a full refund or exchange.

To return or exchange an item, please email admin@alphafit.com.au with your request with the Returns Form completed and product images if the items are damaged. Please note: Do not send back a product without including your Return Form as it will not be processed.

You can return an item online or in person. For more information please visit our Returns page here.

When you are processing payment for your order, under payment methods you will see Available Credit. You will then need to enter in the amount you would like to apply to this payment and hit ‘Apply’. This will then take the amount off your total owed. If there is any remaining amount, please choose one of the other payment methods to make up the difference.

Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts and are not redeemable for cash. Credit is valid for 12 months. Any balance that remains after the 12 months will not be available for use.

In the very rare event of an incorrect item being shipped to you, please note and photograph what items have been incorrectly sent. Then, email admin@alphafit.com.au with your order and invoice numbers and we will take care of the rest for you.

If you are returning the item via Australia Post, please enclose a receipt for the cost of postage so we can reimburse you. If you are returning the item via courier, we will organise pickup at a convenient time at no cost to you.

Occasionally goods don’t turn up in the condition we sent them in, or they may have a manufacturing fault. In either of these cases we will endeavor to ensure you get what you paid for or are compensated in some way.

If your item is faulty on arrival, please note and clearly photograph examples of any fault or damage. If there is no physical fault which can be photographed, our customer service team will ask some questions to get a better understanding of the issue. Then, email admin@alphafit.com.au with your order and invoice numbers and we may request that you send the item back to AlphaFit for inspection. If your goods are still functional but aesthetically damaged, you can call us on 1300 257 428 to discuss your options.

If your goods are not functional, usually we will organise for a replacement to be sent out immediately and for the faulty goods to be picked up (or for smaller items reimburse you for postage costs). For larger items this will typically mean AlphaFit will organise a courier to collect the faulty goods. If you would like to make a warranty claim on a product you have used, please see Warranties.

We stand behind our products at AlphaFit, and as such if your goods become damaged or faulty after use, AlphaFit will try and resolve the issue immediately. If your goods have been used according to the product guidelines (downloadable on selected products at www.alphafit.com.au) and are still within the warranty period, we will organise a replacement or refund. We will not replace or refund goods that are damaged through incorrect use or through natural wear and tear.

It is important you have both the date of purchase and invoice ready for proof of purchase. To return or exchange an item under warranty, please email admin@alphafit.com.au with your request with the Returns Form [download here] completed and product images if the items are damaged. Do not send back a product without including your Return Form as it will not be processed.

Please be mindful that this process can take some time, but all cases are dealt with as quickly as possible and we appreciate your patience as we take care of this for you. We will contact you with any updates or news on your warranty claim as it progresses.

Please note, if a return is rejected as a warranty case after assessment, all postage costs incurred are the responsibility of the customer.

Gift Vouchers

AlphaFit gift vouchers can be ordered online in a variety of set dollar amounts. Upon purchase, they are emailed to the receiver instantly or at a set time in the future. Gift vouchers have a 12 month expiration date. At 12 months from the date of purchase, any balance remaining on the gift voucher will be invalid and can no longer be used.

Gift vouchers can only be purchased in the set values listed on our website. We do not offer custom dollar amounts. At this stage we do not offer physical gift cards. [Click here] to download our printable gift card template for the special day.

We accept no liability for errors in the recipient email address provided to us.

In order to successfully use your gift voucher, the following rules must be adhered to:

Once you have selected ‘Proceed to Checkout’, the gift voucher code and secret key must be entered and used within the payment processing page online

The gift voucher must be used prior to its expiration date.

If you place an order less than the value of the gift voucher, the residual credit can be used for future purchases. If the credit of a gift voucher is insufficient for the order you wish to make, you may make up the difference through payment by other means. You may use as many gift vouchers as you wish in paying for an order.

AlphaFit gift vouchers are not redeemable for cash. We assume no liability for the loss or theft of vouchers so keep them safe!

Sponsorships, Ambassadors and Influencers

Yes – AlphaFit proudly offers sponsorship for events in a number of ways. Email a proposal outlining what kind of event sponsorship you are looking for plus the details of the event to courtney@alphafit.com.au. Our marketing and sponsorship team will assess your proposal and get back to you with a response. Please note, that due to the high number of event enquiries we receive we are unable to sponsor every event but do our best to support as many as we can.

AlphaFit offers a range of partnerships to a select number of athletes, ambassadors and influencers each year. If you would like to apply for consideration, email a proposal introducing yourself and what you can bring to #teamalphafit, to courtney@alphafit.com.au and include links to any social media accounts.

Quotes and Orders

Once you have submitted your request as a Quote online, please allow 1-2 business days for it to be processed. Once the quote has been processed you will receive an email with pricing. To accept the Quote and generate an Order, first log into your account here. You will see your quote listed under My Quotes. Click ‘Accept Quote’. You will then be prompted for payment to finalise your order.

Back order items will be dispatched as soon as they become available/in stock. Generally, orders containing out of stock products will be held until the complete order is filled before shipping. Contact us for more information or to organise delivery of stocked items while you wait for the back order to be filled.

Many items at AlphaFit which sell out are re-ordered every month to replenish stock. If you are looking at a product which has ‘sold out’ you can select to be notified via email when the item is received into our system.

To do this, you will see a "Notify Me" button where the "Add to Cart" button usually is on any product page. Simply select the product options you want and the prompt to be emailed for that item will appear. Enter your name and email address and we will take care of the rest.

All of our Australian Made steel products, weight plates, dumbbells and kettlebells can be customised on request for an additional fee. For more information, view our Custom Equipment page here.

Every piece of AlphaFit manufactured equipment is constructed with pride at our Gold Coast facility. With full control from design to delivery, AlphaFit can deliver short lead times for fast turnaround as well as the flexibility to customise your 100% Australian Made steel equipment.

All of our products are designed in Australia. To ensure we can provide our customers with the best quality at competitive pricing, some of our equipment is manufactured internationally. Where possible we use Australian materials and support local business. Look for the 'Built Not Bought' logo identifying all of our proudly Australian Made products.

Industry Pricing Access

Yes – if you would like to enquire about setting up an industry account with AlphaFit please contact us and a member of our sales team will be in touch to discuss your options.

Industry Pass is an AlphaFit initiative to support industry professionals. We think that no-fuss business should be rewarded. As an experienced fitness professional, you will often know exactly what you are looking for and that you are ready to order straight from our website when the time comes to upgrade or update your equipment. As such, when you order online with an Industry Pass you will receive access to exclusive discounts, a rewards program and insider offers including updates on new product releases.

Online Account

Go to the My Account page here. Click the link next to ‘Forgot Your Password’. You will be prompted to enter in the email address linked with your online account. Click ‘Send Me A New Password’.

If you would then like to change your password, log into your account here. Select ‘Change My Password’. We recommend using a strong password including at least one capital letter, one number and one special character.

Sign up to alphafit

mailing list

AlphaFit is a 100% Australian owned family business. We manufacture gear specifically made for the strength and conditioning, functional fitness and high-performance community. AlphaFit listens to our customers to develop new or improved products that are second to none in quality, design, innovation and functionality.

We pride ourselves on being the biggest and most reputable supplier of Australian made equipment to the Australian functional fitness community. AlphaFit is your turn-key solution. Contact us on 1300 257 428. We are always happy to talk to new or existing customers about their training needs.

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AlphaFit’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘AlphaFit’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 60 Export Drive, Molendinar, Queensland, 4214. Our ABN is 96 156 085 193. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

name and job title

contact information including email address

demographic information such as postcode, preferences and interests

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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