Database Access Error (Bitdefender)

Modified on: Tue, 5 Sep, 2017 at 4:21 PM

When opening EasyWorship the following error occurs. "This database is currently being updated by another process and cannot be open at this time."

This can be caused by a virus scanner blocking EasyWorship from accessing the public documents folder. Specifically Bitdefender has an option for protected folders. If Public Documents is in this list, EasyWorship will not be able create or access your database.

You'll need to remove Public Documents from the safe files list and unblock EasyWorship and EasyWorship helper.

Bitdefender Safe Files can be found in theProtection Featureswindow. To access it, follow the steps listed below:

Open the main Bitdefender Interface.

Click on theProtectionicon on the left-side column.

Click onVIEW FEATURES.

Or - When installing EasyWorship you may see a Safe Files prompt appear. Click View details to access the Safe Files settings window.

Click the Protected Folders tab and remove Public Documents and Public Desktop from the list.

Click on Application Access and change the toggle switch from Block to Allow next to EasyWorship and EasyWorship Helper.

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EasyWorship began as a software solution for churches to amplify the worship experience
from the sound booth to the stage. From bringing you the best church presentation software,
worship media and customer support we can offer, we purpose to do everything with
excellence and bring glory to God.

Create the service you want with stunning backgrounds for worship and eye-catching sermon
videos from our media store. Advance your worship technology with software that works with
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