Firmware & Drivers

Issues Addressed:Blu-ray Disc playabilityVIERA CAST updateBD player powers off for no apparent reason brIP Man BD-Disc menu playabilityBD-ROM playabilityVIERA CAST compatibility VIERA CAST updateChanged the screen message about Network.Fixed the problem that some BD Discs can not be played when inserting SD Card.Funny PeopleThe Perfect Gatewaybr9Inglourious Basterdsbr*A problem still remainsSome contents of BD Live of "Inglourious Basterds" can not be played Fixed the problem that some titles of VIERA CAST Amazon service can not be played.Gone with the WindOnce Upon a Time in America (The data size of these titles is large)Fixed the problem that the BD Disc can not be played by mode.Julie & JuliaiPod interoperability improvement.

Warranty

FAQs

Will a Blu-ray disc that is Region All Disc play in this product?

Yes, a Blu-Ray that is Region All Disc can play in this player.

Why won't a rented disc play in my player?

If you're having difficulty playing a disc that you have rented or borrowed, try a disc that you own to see if it plays. If it does play then there could be a problem with the borrowed or rented disc. Try cleaning the disc with a soft cloth to remove any debris or fingerprints.

Which USB wireless adaptors are compatable with this model?

At this point only the DYWL10 is compatable with this unit.

Where can I order parts for my product?

You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.

Where can I find the firmware for my device?

Click here and enter your model number into the Get Support Now search box. Once your model appears, click on the "Support" link under the picture of your model. This will bring you to the Support Page for your model. If there are any firmware updates available for your model, they will be located under the Drivers &amp; Downloads tab. If there is no Drivers & Downloads tab, your device's firmware is up to date.

What type of audio does Netflix output through the Home Theater's speakers?

The Blu-ray Home Theater system will output either 2 channel (stereo) or 5.1 channel (surround sound), depending on the movie selected and its audio options. To check the movies' available audio options, select a movie, then select the Audio and Subtitles option, and lastly, choose your desired audio option.

What should I do if my Home Theater System will not turn on?

Try the following:1. Press and hold the power button on the unit for a few seconds.2. Ensure that the power cord is inserted properly into the back of the unit.3. To verify that power is available, connect another device, such as a lamp, to the power source that the unit is connected.4. If operation is not restored, please contact Panasonic for service assistance.

What should I do if my Home Theater freezes or locks-up?

1. Unplug all cables and USB devices from the home theater. 2. Unplug the power, wait about 30 seconds then reconnect.

What is the recommended gauge of wire for Panasonic speakers?

Panasonic packages AWG 18 speaker wire cables to use with all Home Theater Systems. Replacing or altering the original speaker cables could void the manufacturer's warranty.

What is the recommended connection for my Home Theater to connect to my TV?

Panasonic recommends that you use a HDMI cable from the HDMI output of your blu-ray disc player to a HDMI input on your TV. Then place your TV on the correct HDMI input using your TV remote control. Click here for Connection assistance Interactive.

What can I do when my remote control freezes or locks up?

When attempting to use the remote, make sure you look at the front of the Blu-ray Player to make sure it is not showing an error message. If it says "SET 1", "SET 2", or "SET3", the remote code has been changed and you will need to change it back. Press and hold the desired #1 ot #2 or #3 button on the remote to programm the remote.

We would like you to contact our Panasonic Customer Call Center at 1-800-211-7262. The hours of operation are Monday through Friday 9 AM to 9 PM, Saturday and Sunday 10 AM to 7 PM Eastern Standard Time. The product may require servicing but a representative will be available to assist you with further troubleshooting.

The remote control for my Panasonic device is no longer functioning. Is there a remote control code available that will enable me to use another manufacturer's remote to operate this device?

You will have to contact the remote's manufacturer for the codes needed.

My unit has no power. What do I do?

If the unit is not powering on, remove the power cord plug from any power strip it may be connected to and plug directly into the wall outlet.

My Ipod is not being detected by my Home Audio System. What should I do?

Please make sure that your Ipod version is compatible with our product by checking the Ipod compatibility chart referenced on your user manual. Check if your Ipod is properly docked or connected to the product and verify if the Ipod is charging. If it is not charging, try another Ipod on the product. If two identical or different versions of Ipods are not detected by the product, it may a problem with the dock or connector and may require servicing of the product.

I would like to add a couple of outdoor speakers in my patio that are connected to this Home Theater System. Is this possible?

Using other speakers can damage the product and sound quality will be negatively affected. We recommend that you use the speakers that were supplied with the product.

I can still hear my TV speakers while connected to my Home Theater. Is there a way to turn them off?

You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.

How am I able to change the region code for my Blu-Ray player?

The model will playback DVDs from Region 1 and will also play Blu-ray discs from Region A. The region code is listed on the rear of the disc packaging. The player's region code is unable to be changed.

Does this model come with an web browser?

No, this model does not have a Web Browser.

Do I need an HDMI 1.4 or higher cable in order for HDMI pass-through to work?

HDMI pass-through will work with a 1.3 or 1.4 HDMI cable.

Can I clean the blu-ray lens in my Blu-ray Player or Home Theater System?

The bluray lens has to be cleaned by a certified technician. It cannot be cleaned by any other means.

Am I able to playback a DVD from another Region other than Region 1?

No, on this device you are unable to playback a DVD from other Region.