This job is pretty easy, with (in the MLTC department, at least) fantastic management who understands if you need some help or need time off, and manageable caseloads. If you encounter something unfamiliar during a call, a coworker will always be willing to assist, and there's a pretty well-cultivated culture of helping each other out.
Once you've been in one position for a year, you can start looking into moving up in the company, which often hires internally. I've communicated my intent to move up to my supervisors, who have all been positively receptive to the idea.

Cons

It's a rather crowded office environment, and the nature of healthcare work can make the job emotionally exhausting at times. The beginning of the month is hectic, and the end of the month feels listless when nobody has anything left to do. The nature of it being a large company means that sometimes things get disorganized, but it's not particularly bad in that regard.

Since the buyout by Centene the volume of work piled on the claims supervisors has grown beyond any reasonable expectations. And the salary does not come close to compensating for that amount of work. Working 6 days a week doesn't even put a dent into the workload. Staff gets paid almost as much as the supervisors do and when you break out the number of hours the supervisors work compared to the number that their staff works, they actually get paid more. It's very discouraging. Most are currently looking for different positions within the company or considering leaving Fidelis completely. This is very sad considering they are a very loyal, hardworking team.