Helpdesk Software

Improve helpdesk resource management

Although it can stand alone, Lightsout helpdesk software was originally developed as part of CORONA, an entire business management software suite. It is highly automated, enabling your workforce to rapidly log tasks to meet internal and customer requirements.

It is designed to help organisations manage increasing call volumes with greater efficiency, reducing administration and improving overall performance. CORONA's helpdesk software enables you to interactively log requests for assistance or information and benefit from:

tracking the status of calls and their current owner - this information can be shared with colleagues for additional support

CORONA software has been solely developed over the past ten years to increase company-wide performance of organisations with field-based workforces. It is three years ahead of its time, revolutionising the profitability of SMEs with 20+ employees to international corporations...

More than half of UK businesses lose revenue, every year, due to lack of independent IT expertise, which they cannot normally afford in house. For this reason, organisations frequently ask Lightsout Computer Services to help them in one of two ways...