8 IT Business Analyst Job Interview Tips

So you finally landed the IT Business Analyst interview you’ve worked so hard to get? Lucky you! This article contains some tips to help you prepare for the big day. I’ve also included some tips you can apply if you find yourself in an assessment center-like setting.

1. Think through all the IT Business Analyst competencies and prepare scenarios where you have exhibited these competencies. In answering competency-based questions, don’t forget to use the STAR (Situation, Task, Action and Result) technique to compose your response.

Analytical thinking & Problem-solving – Interviewers may look for scenarios where you have demonstrated creative thinking, decision-making, learning, problem solving and systems thinking. In particular, prepare to answer competency-based questions such as: Tell me about a time when you had to make a difficult decision, Tell me about a time when you suggested something innovative, Describe a time you solved a difficult problem or describe a time you faced a difficult challenge and what you learnt from it.

Behavioral Characteristics- You may be assessed based on your ethics, trustworthiness and personal organization. Be able to define what ethics means to you and identify a scenario from your experience when you did something ethical or made a decision based on your ethics.

Business Knowledge – The interviewer may assess your knowledge of business principles and practices, industry knowledge, organization knowledge and solution knowledge. Take the time to do some initial research on the industry you’ve applied to as well as the organization itself. Doing this research will help you understand some of the business problems they face, and help you think of possible solutions and a business strategy that could apply to them (especially when you’re presented with a case study). Also, learn about the typical technological solutions/software that may help the organization in performing its day-to-day operations.

Software Knowledge – The interviewer may assess your understanding of general purpose software applications and specialized software applications (modelling/diagramming tools). Business analysts should be able to draw UML diagrams and business process models with relative ease. Get some practice in this area for when you’re presented with a case study that requires modelling.

Interaction – The interviewer may examine your facilitation, negotiation, leadership and teamwork skills. If you find yourself in an assessment center, these are some of the skills that are typically assessed. Be prepared to show these skills as the assessors will be on the look-out for them.

Communication- You may also be assessed based on your proficiency in oral communication, teaching and written communication. Some organizations require that you deliver a presentation. This is your chance to show how good your communication skills are.

In addition to thinking up scenarios from your background, think of relevant BA techniques you can use to prove one or more of these competencies, where applicable. These techniques will help you demonstrate some of the above competencies if you’re presented with a case study. You should also take a look at Interview Best Practices.

2. Prepare to answer case study questions and present your findings – Case studies are usually designed to examine your problem-solving and analytical skills. So, prepare to draw diagrams or mockups (if the case study is based on analysis tasks), and use relevant techniques to show the interviewer how proficient you are in the art of analysis.

While presenting your case study results, the interviewer may press for more information. He may do this to challenge you, alter your thinking or test your position. You’ll need to decipher which one is happening and respond accordingly.

In some cases, you might be presented with a case study that requires you to come up with strategy recommendations or solutions to business problems. Case study analysis in this case, can become a breeze if you have a framework to draw on. Popular analysis frameworks like SWOT, BCG Matrix and the like can come in handy.

3. If you don’t remember anything else, remember to be confident – I know it’s easier said than done, given the overwhelming anxiety you may experience on the day. Confidence is, however, one of the guaranteed ways to get your interviewer’s attention and respect. However, remember there’s a thin line between confidence and arrogance so don’t cross that line.

4. Know when not to speak – Sometimes you see candidates trying to fill up every silent moment with words or overemphasize a point they’ve already made. There’s nothing wrong with having some comfortable silence during an interview while your interviewer scribbles away.

5. Tell a good story – this means you need to pick your words and engage your audience. Find an opportunity to state something that will resonate with your interviewer. If you tell a good story, you’re more than likely to leave a lasting impression. So, be interesting.

6. Understand the question – You’ll be surprised at just how many candidates answer the question they think the interviewer asked instead of what the interviewer actually asked. If there’s the slightest doubt in your mind you heard the interviewer right, ask for clarification. There’s no crime in asking the interviewer to repeat the question. Most times, they’ll be more than happy to. You may start by rephrasing the initial question and then asking, “Is that what you meant?” or start by stating, “If I understand the question correctly…” Statements like this can be extremely useful when you’re in danger of appearing ridiculous.

7. Always look for opportunities during the interview to highlight your business analysis work experience. It’s ok to throw out carefully selected terminologies but don’t overdo the professional jargon.

8. If you do not know the answer to the question, say you do not know, but that you’d very much like the opportunity to find out. There’s no shame in admitting this because no one is expected to know everything. If you end up not getting the job, it may not be because you didn’t answer every question correctly.

About Cynergies Solutions:

At Cynergies Solutions Group, we know how important it is to make the right career move. That’s why we take the time to get to know your unique skill set and understand where you’ve been professionally – and where you’re aspiring to go.

We are a group of volunteers and opening a new scheme in our community.
Your web site provided us with valuable information to
work on. You've done a formidable job and our
entire community will be grateful to you.

January 4, 2016

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"Stephen is a phenomenal asset to have in your employment search corner. He is very diligent with exceptional communication skills to keep you informed of all happenings. "

MichaelData Analyst

“Cynergies provided excellent resources for contracting and hiring purposes. During the time we worked together, he was by far the top vendor I was working with for service and quality.”

JamesSr. Voice Network Engineer

"My Cynergies recruiter is very energetic in matching the right people to the right opportunities. She's accessible and easy to work with."

CandaceSenior QA Consultant

"Dan has been a great recruiter to work with. He does a great job following up to see how I'm doing or if there's anything I needed. He also does a great job at answering any questions I have, and if he isn't sure of the answer he finds out for me. I love how Dan keeps me informed of the fun things like raffles and drawings that I"m not aware of. This has been the best experience I've had working with a recruiter."

DylanEmail Administrator

"My Cynergies’ Recruiter was the friendliest recruiter I have encountered locally. She has an engaging and outgoing personality which has made working with her to find new engagements a pleasure for me. She also makes the extra effort to follow up with opportunities from time to time that may be of interest to me, but respects when I do not want contacting as well."

ColinProgram Manager

"My Cynergies' recruiter is terrific at his job. Easy to work with, attentive to detail, and a prompt communicator. He put me in a position that is a great fit and will allow me to succeed. Highly recommended."

GregSoftware Support Specialist

"Dan is a very detail oriented business person. He will go the extra mile for his clients and he is enjoyable to be around. He is a well-rounded person who can adapt to any situation and he is able to think on feet to get the job done."

ErikIT Professional and Health and Wellness Professional

"My Cynergies sales rep is a solid, dependable professional with excellent talent-finding skills and integrity. He took time to really understand our needs and what we were looking for. In an industry where many inundate you with unqualified candidates, he submitted only a few, exceptionally-skilled candidates, all of whom were aligned with the core values we were looking for and who had advanced competencies well matched to our positions.

While he was new to the SAP world, he quickly became proficient with the terminology and concepts, listening and doing research; ensuring alignment and understanding with company drivers and industry trends. It was a pleasure to work with Cynergies and we look forward to doing so again."

JustinTechnical and PMI Certified Project Manager

“Cynergies is a single-source vendor for us. They provide us with quality IT staff and strategic consulting, and they’re flexible enough to be able to deliver their services in unique ways that require the least amount of effort on our part. I’m a huge fan of the Cynergies team, and I refer them to everyone I know.”

MichaelSenior Vice President

“Matt and his partners at Cynergies are unique in their approach. They truly want to create win-win scenarios for both the client and their consultant. Caring about people and fostering long term relationships instead of short term fees makes Matt unique and refreshing to work with. In a difficult industry in difficult times you have an opportunity to see what individuals are made of and Matt has the highest of integrity.”

EdSoftware Development Manager

"A colleague had spoken to me about Dan when I had desired a change at my previous job. Dan received my information the next day, and that day I was on the phone with him. I couldn’t be happier with the result from that moment on. As I spoke to him, I let him know what I desired in a company and where I wanted to be at this stage in my career. I was impressed with his professionalism, his work ethic, and his overall demeanor in getting to know me. Within a few short days, Dan got me an interview with Travel Centers of America. It was all uphill from that moment. He made sure everything was done swiftly and quickly. His overall communication during the whole process was outstanding; all the way from the first call when he contacted me to my first day on the job.

Dan is the ultimate professional. I highly recommend him to any company looking for a Talent Manager or a professional looking for the right company."

MaynorSystems Support Specialist

"I have known Debbie for many years, starting with my days at Keybank. She is a quality individual, always dealing with people fairly, honestly, and with the highest integrity. If you are in need of a postion personally, or for your company, she is an excellent resource to leverage. "

RickIT Resource/Engagement Manager

"Matthew is one of few recruiters I have worked with that actually takes a serious interest in finding an employment opportunity that is a good fit for the candidate. He spends time discussing interests at a much deeper level than other recruiters I have worked with and provides clear and concise answers to questions. He also responds to phone calls and email messages in a timely manner. I strongly recommend Matthew to others and his personable nature will serve him quite nicely in his new role in the Cynergies sales department."

DavidSoftware Developer

"My Cynergies’ s recruiter is very knowledgeable, personable, professional and effective in developing and retaining relationships. It was a pleasure to work with her. Whenever I had a question or went to her for assistance, she handled the situation immediately. She was a very positive aspect of working with Cynergies Consulting."

EloiseProcess Improvement / Testing Consultant

"My Cynergies' recruiter has been a loyal and resourceful manager since day one. I have the utmost respect for him and know personally that he is a confident hard-working individual. He has been extremely helpful going above and beyond to help me secure a position with a great company."

JacobIT Service Desk Specialist

“Cynergies partnered with me to locate, screen and interview technical resources for hire. Once candidates were selected, Debbie collaborated with me in regards to compensation and title. She worked diligently to attract the right talent for our organization. Cynergies was assertive and timely in providing hiring support. They clearly understood the position requirements and did an excellent job in presenting qualified candidates for consideration.”

JoeSr. IT Management professional

“Cynergies and I worked together for a long time and Debbie helped me tremendously in filling IT positions. She is passionate about what she does. I can always count on Cynergies to supply me with a highly qualified candidate pool from which to select a final candidate. Her coaching and guidance regarding the recruiting and retaining processes were invaluable and I truly appreciate it.”

DavidSenior Director Enterprise Applications

“I have used the Cynergies' organization on multiple occasions. They have always sent me qualified candidates and billing is accurate and timely. Great group of people to work with!”

CarlChief Information Officer, Community College

“Debbie is a very energetic business leader that is always looking for ways to meet or exceed the business need at the right price. I can recommend Cynergies in any situation and be very confident that the correct resources will be engaged, the job will get completed and that customers and clients will be more than satisfied even if there are major obstacles to overcome.”

BrianSupport Practice Manager

"I've had the privilege of working with Patrick multiple times over the last 15 years, both as a colleague and as a vendor. In all cases he has shown some of the highest integrity follow through and results in this space. His affable personality and great wit make him a pleasure to work with. Not only would I hire him to work for me directly, I'd use him as a partner anytime it’s needed."

ChadChief Operating Officer-- Technology Services firm

"Working with Cynergies was a terrific experience. Their experience, work ethic and knowledge of the industry are impeccable."

MikeSolution Architect

"I am pleased to write this recommendation for Mr. Stephen. Stephen recruited me to join Cynergies/Windstream. He was very easy to work with and answered all questions diligently. Compared to the other recruiters I was working with while searching for a position, Stephen stand out. He replied to all my emails/sms in a timely fashion. I will highly recommend Stephen for anyone looking

AkingbadeSenior Distributed Computing Analyst

“Debbie is a detailed oriented professional with a sharp mind and an excellent reputation within the business community. She is extremely knowledgeable, and is an excellent communicator. She has a no nonsense attitude when it comes to business, makes sound business decisions, and always keeps up with market trends to stay one step ahead of the competition. Debbie is a pleasure to work both for and with. I look forward to working with her for a long time. “

JeffVP Executive Recruiter II

"Cynergies delivered IT consultants that were able to address the current needs we were facing. They were able to work on tight deadlines and deliver consultants that added value.”

SeanVP at Financial Bank

“Cynergies’ technical resources were extensive, their commitment to the job was excellent, and their customer service and value to the hiring managers and clients was exceptional. They were and continue to be a pleasure to work with.”

MaryHuman Resources Manager

"I have known Debbie for many years, starting with my days at Keybank. She is a quality individual, always dealing with people fairly, honestly, and with the highest integrity. If you are in need of a postion personally, or for your company, she is an excellent resource to leverage. "

RickIT Resource/Engagement Manager

“I have found Debbie and her organization to be one of the best recruiting firms that I have worked with. She takes the time to understand the requirements and is able to find the right candidate for the job.”

MarkSr. Principal Program Management

“Cynergies Solutions Group is a great resource for technical staffing. They have a wealth of knowledge surrounding the technical and interpersonal skills required to meet the challenges of the IT development environment. They work very hard to understand their client’s requirements and presents candidates that are well equipped to meet their needs. I highly recommend Debbie and her company, Cynergies Solutions Group, as a staffing resource. Debbie’s professionalism and engaging personality set her apart from others in the staffing industry. I was very satisfied with the technical resources provided through Cynergies”

LindaIT Manager

"Daniel is a very fun, outgoing, and positive person. He is great to work with. He sees your potential for a job and what obstacles you might encounter getting it. He consults you on avoiding those obstacles, things from interview best practices to market trends.
Daniel really knows the clients he works with and shares the employer values, team culture, and technical environment. What Dan describes is accurate. What Dan says he will do, he does consistently. He is reliable and cares about his personal brand. He is easy to contact, and Dan still calls me to check and see how things are going. He is sincerely interested in helping people he speaks.

If you are looking for a new position, my advice would be to call Daniel Sifer.
If you want qualified candidates who feel as excited about being on your team as you are to have them, my advice would be to call Daniel Sifer."

DylanSystems Support Specialist

"Working for Cynergies Solutions Group has been a great thing. Their experience, work ethic and apparent knowledge of the industry and clients are all top-notch. Debbie is a detailed oriented professional with a sharp mind and an excellent reputation and I am glad to be associated with her. She is an excellent communicator with a no-nonsense attitude. The Cynergies organization reflects these qualities and its growth and success are no surprise because of it. I would highly recommend Debbie, and all of the offerings of Cynergies, for anyone looking for the best resources they can find."

BillSr. Project Manager Consultant

“Debbie Holy is one of the smartest and most honest people you will ever want to meet. She manages her business the same way she manages her personal life ... with a lot of integrity! I have made it a habit to refer both companies and people to Debbie and her staff.”

SandyOwner

“Patrick provided excellent resources for contracting and hiring purposes. During the time we worked together, they were by far the top vendor I was working with for service and quality.”

BonnyWeb Services Director at Technology Services Firm

"If you are in IT and are considering making a change in employment or are looking for a new opportunity, I recommend talking with Dan Sifer at Cynergies Solutions. I had been at a company for 4 years and grew frustrated and decided it was time to see what was out there. Dan and the team at Cynergies got me in at a place that met all of my wants. What really impressed me about Dan is that he does what he says he is going to do.

If you don't talk to Dan you could be missing out on a great opportunity."

JeffData Readiness Specialist

"Within a week of Dan representing me I had a job. He works hard for the people he represents and offers any assistance needed. He also keeps in touch with us, showing the level of care he gives to his clients. I can't recommend Dan enough!"

JasonPOS Administrator

"My recruiter was OUTSTANDING in his work to help me find a new position. He was responsive and always checking in to make sure things were going well. He worked really hard to fill the right position with the right person."

TimSr. Systems Engineer

“Patrick Renier has the skills and personality necessary to establish and maintain lasting client and colleague relationships. It is very hard to find genuine Account Managers that really care about their clients and employees in this industry. Patrick is a great example of a genuine account manager that will do whatever it takes to promote a productive and goal driven office environment.”

NatalieSenior Employment Specialist

“Cynergies did a great job in ensuring my team was staffed properly and quickly. When we had openings, they were very proactive on posting, interviewing and filling those positions.”

MikeDirector, Web Presence and Reporting

"Steve recently placed me with a great company. Through out the hiring process, Steve was very thorough and always kept me in the loop. His communication skills are awesome and he goes above and beyond his title. He also is a very personable and easy to work with person. I will definitely keep him in mind if I or any of my associates need placement. Thank you!"

TiffanySystems Support Technician II

"Daniel is a very friendly and personable recruiter with excellent communication skills and professional acumen. I worked with Daniel to receive my position at GPD and he was a pleasure work with. Daniel was informative and helpful from the first day and continues to provide valuable insight. Daniel is a very punctual and skilled recruiter, and very motivated to provide the best opportunities for his clients as well help them get those opportunities. I highly recommend Daniel."

MichaelSystem Administrator

"Im currently on my first project with Dan, he was by far one of the most helpful and invested recruiters I have ever worked with. At no time did I feel like I was a bother or forgotten about. Seemed like at least once ever couple days I was either on the phone with him or texting about different jobs and different things for me to update or change on Linked in or my resume. All Around awesome."

AnthonyWindows Server Build

"My Recruiter at Cynergies is a recruiter with integrity and personal concern for the people he is recruiting. He was helpful and encouraging to me when I was looking for work. He helped me get a good position and continued to stand behind me, even after the job started."

JeffProject Manager

"My Cynergies' recruiter is one of few recruiters I have worked with that actually takes a serious interest in finding an employment opportunity that is a good fit for the candidate. He spends time discussing interests at a much deeper level than other recruiters I have worked with and provides clear and concise answers to questions. He also responds to phone calls and email messages in a timely manner. I strongly recommend Cynergies to others."

DavidSoftware Developer

"Ellie is one of a very few innovators in the realm of information technology staffing in the Cleveland area. I had the privilege of working directly with her for over four years, and with her help I advanced my career much more quickly than I had anticipated. Ellie is one of the best in her field."

TimAssociate Lead

"I have known my Cynergies recruiter for nearly three years as a consistent and reliable coworker. Initially she recruited me as a consultant on a high profile, large scale project. Since that time has worked tirelessly to find only the best projects for me to continue developing my core skills. Not only does she have my best interest at heart, but those of the client, ensuring that it is a win- win situation for both the client and the consultant. In my opinion, the ability to balance the needs of a customer and their technical resources is the greatest skill any recruiter or account manager can have in their wheelhouse!"

Jane-AnnSr. Project Leader

"I have found Dave to be one of those few service providers that will work with you to solve your business needs, not just turn a deal. He and his company produce great results, are very easy to work with and they will be as creative and flexiable as they can be in order to make the client successful. I would personally recommend Dave and his company"

ChrisSenior Director, Information Technology

"Cynergies. Excellent in every endeavor - two thumbs up."

PaulVice President

"I've recently signed on with Cynergies Solutions and I would like to send compliments and praises to Jessica and the team. They have gone above and beyond to find a great assignment, and let me know that I have their full support. I strongly recommend Cynergies Solutions Group as the team to join."

PatriciaData Entry Analyst

"Patrick has the skills and personality necessary to establish and maintain lasting client and colleague relationships. It is very hard to find genuine Account Managers that really care about their clients and employees in this industry. Patrick is a great example of a genuine account manager that will do whatever it takes to promote a productive and goal driven office environment."

NatalieSenior Employment Specialist

"Debbie is a true professional and a pleasure to work with. My work with Cynergies has been a positive experience. I have recommended Debbie and Cynergies in the past and I will continue to do so in the future."

DanSr. QA Analyst Consultant

"My Cynergies’ Recruiter is one of the best Recruiters I have worked with in my career. Not only focused on providing Clients with solid candidates, but she is also concerned about providing the Consultant fulfilling assignments."

AmirBusiness Systems Analyst

"My Cynergies' recruiter was OUTSTANDING in his work to help me find a new position. He was responsive and always checking in to make sure things were going well. He worked really hard to fill the right position with the right person."

TimSr. Systems Engineer

"Debbie has been a good employer and friend for many years. Her accomplishments as a business owner are not surprising considering her excellent work ethic and her ability to make all her associates feel important and appreciated."

TomOfficer, Senior Software Engineer

"Steve is enthusiastic, talented, efficient and detail-oriented. I was extremely impressed by how quick he can be to help me landed a job. He is also a communicated effectively which made me comfortable in a team based working environment. I believe his dedication, strong work ethic, and professionalism enable him to be part of his organization. It was a great experience working with Steve and getting to know him."

TanBusiness Data Analyst II

"Stephen is one of a kind. He was able to put me into a position that seemed like it was made for me. He is thorough, professional and always on top of things. He has a great sense of humor and made the process easy. He will always be my favorite recruiter!"

KathyNetwork Analyst

"Dan is excellent in what he does. I worked with him to make a career change to start working for Harley-Davidson Dealer Systems as a Data Readiness Specialist. His understanding and no pressure attitude make working with him easy. He will provide critical information as quickly as possible for you to make an informed decision, because he knows the importance of taking into consideration all the information available. I have had a great time working with him and hope to continue to do so in the future. I would recommend working with Dan to find you next career change. "

MichaelData Readiness Specialist

"I've worked with Cynergies for the past seven years, and they have been great to work with. Cynergies does an excellent job of keep you informed as to what is going on and they are constantly looking out for their employees. I would highly recommend Cynergies Solutions Group to anyone looking."

PhilSr. Program Manager

"Stephen is a very dedicated and organized talent manager. During my contract period with Cynergies, Steve was always approachable and assisted in any problems or questions be it during the work week or weekend hours. He shows true dedication to any position and I strongly recommend him."

JohnSystems Support III

“I have found Cynergies to be one of the best recruiting firms that I have worked with. They take the time to understand the requirements and is able to find the right candidate for the job.

BonnyWeb Services Director Professional Services firm

"I cannot say enough good things about Ellie and the entire Cynergies staff. Ellie is extremely professional and an all-around great person. As a PM working for Cynergies, I always had quality assignments to work on and had zero down time. While our career paths may take different twists and turns, Cynergies is a company I would recommend and work for in the future."

DavidIT Manager, Applications Shared Processes and Services

"Cynergies have been a strategic partner at my organization for several years and are a trusted resource for providing us with both contract and full time IT employees and consultants. Their integrity, eye for detail, thoroughness, and expertise all speak for themselves in the quality of talent they provides. They are a pleasure to work with and sincerely cares about their employees, customers and community."

NateGlobal Network Operations Center Manager

"Stephen is a down to earth Talent Manager who is easy to communicate with. He keeps his word and works aggressively (in a good way) to get an assignment for a jobseeker. Other people in this field could take a page from Stephen’s book and do better, especially with keeping their word. Reliability is essential in any environment. "

TyleneIT Professional

“Cynergies delivered IT consultants that were able to address the current needs we were facing. They were able to work on tight deadlines and deliver consultants that added value”

MikeSenior Vice President

"Cynergies has very professional Relationship Managers. In addition, they are courteous and personable, and will go the extra mile to help you reach your goals. I have enjoyed working with them and I look forward to many years."

RussSr. Database Administrator

"Daniel is everything you would hope for in a recruiter. Professional, personable, and totally devoted to helping you. He gave me guidance I've never received before and as a result I am working at a Fortune 400 company in position that I love. Thanks for everything Daniel!"

JoelCustomer Support Specialist

"I'm currently on my first project with Dan, he was by far one of the most helpful and invested recruiters I have ever worked with. At no time did I feel like I was a bother or forgotten about. Seemed like at least once ever couple days I was either on the phone with him or texting about different jobs and different things for me to update or change on Linked in or my resume. All Around awesome"

AnthonySecure File Transfer Specialist

“I have worked with Debbie as a colleague and also worked for her as a Cynergies Solutions Consultant in past years. Her engaging personality, business savvy and skills set her apart from her peers. She takes keen interest in each of her employees, goes to great lengths to match people skills to client requirements and keeps in regular contact to ensure that both consultant and client continue on the same page. Anyone looking to utilize her company resources will be impressed with what she can bring to their table time and time again.”

JoeSr. Manager

" A colleague had spoken to me about Dan when I had desired a change at my previous job. Dan received my information the next day, and that day I was on the phone with him. I couldn’t be happier with the result from that moment on. As I spoke to him, I let him know what I desired in a company and where I wanted to be at this stage in my career. I was impressed with his professionalism, his work ethic, and his overall demeanor in getting to know me. Within a few short days, Dan got me an interview with Travel Centers of America. It was all uphill from that moment. He made sure everything was done swiftly and quickly. His overall communication during the whole process was outstanding; all the way from the first call when he contacted me to my first day on the job.

Dan is the ultimate professional. I highly recommend him to any company looking for a Talent Manager or a professional looking for the right company."

MaynorSystems Support Specialist

"Steve recently placed me with a great company,TA (Travel Centers of America). Through out the hiring process, Steve was very thorough and always kept me in the loop. His communication skills are awesome and he goes above and beyond his title. He also is a very personable and easy to work with person. I will definitely keep him in mind if I or any of my associates need placement. Thank you Steve!"

TiffanySystems Support II

"I have worked with Cynergies for almost a year now but have known Debbie much longer. She runs her company with the highest standards and expects the same from all that work at Cynergies. She is a high energy, positive person always giving 200%+ to all her clients as well as her employees."