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Ergoactives designs, develops, and brings to market newly patented technologies for devices that enhance mobility. We are committed to providing excellence, emphasizing comfort, functionality, and value with superior crutches, canes, boots, and other devices with the patient’s experience in mind.

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Privacy Policy & Return Policy

Our no questions asked policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer clients a full refund or free exchange. However, we can offer the client partial refunds depending on the situation, or replacement parts at their costs, plus shipping.

There is a $40.00 Restocking fee. This Restocking fee includes return labels associated with a return. For example, in the event of a return, we will provide a paid return label and as soon as we receive the product in our warehouse, we will refund the order completely, reducing the $40.00 restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it (no scratches, no wear & tear, no damages of any type.) It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as used crutch/cane crutch tips, used flashlights, or used shoe levelers or boots cannot be returned after 30 days. We also do not accept any shipments that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards

To complete your return, we require proof of purchase.

Please do not send your purchase back to the manufacturer. The correct return address is:

Returns 20725 NE 16 Ave. Suite A26 Miami, FL 33179

There are certain situations where only partial refunds are granted: (if applicable) Any products with obvious signs of use which have been opened or used, and the product has suffered wear and tear determined by Ergoactives, the products may not be returned if more than 30 days have gone by. In certain situations, Ergoactives may give the customer a partial refund for a used product that is in like new condition.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your full refund. Full refunds that are rejected may be still given a substantial partial refund, depending on the product condition and the usage it has been subjected to. If your full refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a three to five business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ergoactives.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ergoactives.com and send your item to: 20725 Northeast 16th Avenue Suite A26 Miami Florida US 33179.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If more than 30 days have gone by after your purchase, you will be responsible for paying for your own shipping costs for returning your item, depending on the situation. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy:

We use cookies, pixel tags, and/or other similar technologies to collect visitor information.

Cookies, for example, are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser. They make it possible for us to store the contents of your shopping cart until you are ready to check out, recognize your browser when you visit and provide you with information about products that interest you. By doing this, we can personalize your return visits and save you time during checkout. It is possible to prevent cookies from being used in your browser by turning the feature off, but in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.