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Video Won't Render

V

Vincent Vuong

Started a topic Tue, 10 Jul, 2018 at 2:37 AM

Hi,

I was wondering if anybody could help me with this issue!!

Ever since downloading the newest version of VideoScribe, I've been unable to render videos. When I select download video and proceed to click the checkmark, nothing happens (see attached image). It just stays at this screen, and the "rendering your scribe" bar does not move - whereas in prior versions of Videoscribe, the window would go away and I could see the loading bar progress as the video was rendering.

Could you please help me out with this problem? I don't mind switching back to the previous version of videoscribe but I do not know where to download it. I also wanted to try re-installing Videoscribe but I was worried I might delete my scribes by accident.

I'll definitely try some of the other steps you mentioned, including uploading to the cloud folder and asking customer support.

My issue is that I've completed many projects of similar size and zoom levels (a video series) and they all rendered fine up until this update. The video that I am having problems with actually rendered just fine last week. It's a 10+ minute video I created for a client, so making major changes to the video would be quite the workload.

I wonder if the VideoScribe staff could post the slightly older version of VideoScribe that I had before, and if I could download that, since this previously rendered fine. Again, this video project is for a client and we were just in the final steps of finalizing the video. Any help would be much appreciated.

Thank you,

Vincent

Matthew Cook

On Wed, 11 Jul, 2018 at 5:29 PM
Admin

We have discovered an issue with the recent 3.1.0-4 release version on Windows (Mac users are unaffected) and we have replaced it with a fixed update. The released version had a capped memory limit of 2GB and can cause issues such as failing on rendering, crashing and freezing, sluggish performance and any other issues related to high memory usage.