If I book my flights online, how will I get my tickets?

A.

After you complete your online purchase, the system will generate your itinerary receipt vide email and display the key information of about your reservation on the screen. You will need to print the receipt sent by email and produce it at the airport along
with your valid photo identification for check-in. Please carry this printed receipt to gain access to the airport and to check-in.

I did not receive a booking confirmation on the page. What should I do?

A.

You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. You are required to print and carry this receipt to gain access to the airport
and to check-in. Alternately, you may click on the "My Bookings” option in your profile to view your booking details to check if the ticket has been issued and check that you have entered the correct email address.

What are the time restrictions of buying a ticket online?

How do I manage my account and personal details?

A.

To manage your account and personal details on the profile you can log on with your Frequent Flier number and password. Your personal and credit card details and your travel preferences are saved to your profile, so that you don't have to enter these details
every time you log in to make a booking on the site.
Your personal information may be updated at any time by logging in and then selecting "My Account” from the menu. You can edit personal details on your account page.

Profile details include:

How can I view my trip details online?

A.

If you are a Frequent Flier member you may view your past and current trip details on the "My bookings” tab when you log in to your account.
For guest users, you may click on the "Find bookings” option and use the "View booking as Guest” option to view your current unused travel details.

What should I do if I forget my password?

A.

If you’ve forgotten your password, please click on the Forgot Password link on the login page. The password hint you provided when you registered, will be emailed to the email address in your profile. You may also send an email to us atecommerce@airindia.in

Can I book a trip with more than one destination?

A.

Yes. By using the Multi-city link you can search for point to point flights by filling up to 6 destinations. You can also use this function to book a journey with a stopover for one-way or return travel, by entering each leg of the journey separately with
the required dates. For example, to book a stopover in Delhi on your way from London to Mumbai, enter "London” and "Delhi” in the first set of search fields, then "Delhi” and "Mumbai” in the second set.
You can also use this function to book a journey that begins in one city and ends in another after passing through one or more cities in between.

How can I book a one way or return travel?

I can see a lower fare than the fare that I have paid for, Why? Can I get a refund of the balance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. As flight availability is dynamic in nature, the fares may differ with the discounted fares being available later. Refund cannot be processed for the difference in fare.
The same applies if the fare displayed is higher that the fare that you have paid. We do not collect the fare difference if you do not change your travel date. The fare difference is collected only if the travel date is changed and the fare applicable for
the rebooked dates is higher than the amount paid by you.

Will extra fees and taxes be charged on top of the price shown online?

A.

All known taxes at the time of reservation have been collected. However there may be some taxes which are collected at the airport on departure. As the merchant is based in India, some credit cards also charge a foreign transaction fee. This fee is not charged
by Air India.

How do I check flight status?

Can I use my ticket partially and ask for refund of a sector which is not in sequence of travel? e.g: for a ticket issued London Delhi Amritsar Delhi London, I do not want to use London Delhi Amritsar or Delhi Amritsar or Delhi Amritsar
Delhi, Can I apply for part refund or refund of unused sector?

A.

Travel has to be undertaken as per sequence of issuance of the ticket. If for any reason, an intermediate travel is not undertaken and you wish to continue with the remaining/onward journey, the ticket needs to be reissued prior to scheduled departure of
the flight/s with the fare/tax difference/change fee, if any. The reissuance can be done at the nearest or any Air India City/Airport Booking office as per governing fare rules.

If the passenger continues to travel as per the sequence of the ticket breaking the journey in between there may be no refund value for the unused sector. Please check with our office before making any changes.

Can a passenger travelling on a Wheelchair alone, travel along with a child or with an infant accompanying them ?

A.

A passenger dependant on a wheelchair cannot be permitted to have a child or an infant accompanying them.In such cases, the following procedures will apply:a. An infant/child below 5 years must not be permitted to travel with a lonewheelchair/incapacitated
passenger.b. Such infant/child below 5 years must be accompanied by an additional Hostess.c. A child above 5 years travelling with a lone wheelchair/incapacitated passenger must be treated as a Unaccompanied Minor and assisted accordingly.

How do I rebook or cancel bookings made online on the Air India website?

A.

Once you make your reservation online you can make use of the "My Booking" section to modify or cancel your reservation for only fully unutilized tickets. The link to the "My Booking" section can be accessed from the homepage of the Air India websitewww.airindia.in.

The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due will be done through the system in accordance with the applicable modification/cancellation rules.

In case of rebooking, a fare difference may be payable for the change, as per the fare applicable for the rebooked date, in addition to any rebooking fees/charges. Any additional charges or fare difference for the modified reservation can be paid through
any of the payment modes mentioned above, however it is advisable to use the same payment mode/card as used for original reservation.

Please note that if a booking is modified or cancelled with the call centre/reservations office or if it is partly utilised, it cannot be further modified or cancelled online.

Further online modification or cancellation of a single PNR that have multiple passengers booked on it, will result in modification or cancellation of all the booked passengers and is not possible to cancel one passenger from a multi passenger booking. You
would have to contact the call centre for such cancelations or rebooking. And also for all Redemption Bookings please contact our call center as the same cannot be done online.

If you are unable to access the "My Booking" section due to an error or if the fare rule does not permit the refund or in case of involuntary refunds/modifications

For any online booking clarifications/queries/ non receipt of refund.

Refund against tickets purchased through credit/debit cards will be only in accordance with credit/debit card refund procedures. Please note that cancellation and refund rules differ for different fare types and the same are displayed in the 'View Fare Rules'
link on the Flight And Fare Options page of the Select tab.

If the booking has not been made online, please contact any AIR INDIA office to make changes or cancel your reservation. Tickets will be refunded by the ticket issuing office only. The refund of a ticket issued by a Travel Agent will be processed by the
issuing Travel Agent only.

Note: Passengers holding open tickets (issued across Air India counters/travel agents) should contact the nearest Air India office/travel agent for endorsing the tickets fortravel. Bookings cannot be made online using existing
open tickets.

These charges are included in the charges displayed to you in the rebooking/cancelation policy displayed in the View fare rules.