October 28, 2014 - Malware warning on Homestead.com(Resolved)

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Visitors to www.homestead.com are currently receiving a warning in their web browser stating "This site ahead contains malware". We are confident that this is an error but are investigating the matter. We apologize for the inconvenience and working to get this resolved as soon as possible. We will post updates to this thread as information becomes available.

I have received notice from two different people that while trying to access my we page that they get a notice that malware is attached to my site. I have checked from home computer and laptop and I do not get this error. How can I remove such malware from my website?

"We wanted to alert you that one of your sites violates our advertising policies. Therefore, we won't be able to run any of your ads that link to that site, and any new ads pointing to that site will also be disapproved.

Here's what you can do to fix your site and hopefully get your ad running again:

1. Make the necessary changes to your site that currently violates our policies:

Hi Elise0531, This issue has been resolved for a few hours. Also, I'm not sure why anyone would tell you to contact Intuit. Was that someone at Google? Homestead has not been affiliated with Intuit for a very long time. If you have an ad-words campaign you'll need to discuss any problems with Google.

The font sizes are huge, text covers photos, others are complaining about malware and blocked sites, and when I tried to comment here, I got a big red warning message, too! This just happened, this morning. We are in the US, EST zone. I am using Firefox, and the problem is not isolated to my computer, OR my Homestead websites. I have read that a lot of us are experiencing issues.

This reply was created from a merged topic originally titled malware warning.

This message comes up when I visit the homestead webpage, when I try to log in web mail and also when I try to visit my own homestead hosted webpage ( which doesn't look very professional to my clients ) what is going on?

I am also receiving the malware warning on all of my pages, www.aquaair.net and www.browardtrailer.netThis needs to be addressed immediately as I have a link on an email I just sent to over 500 customers for boat show directions.Very bad timing...

Site is listed as suspicious - visiting this web site may harm your computer.

What happened when Google visited this site?

Of the 2631 pages we tested on the site over the past 90 days, 1 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2014-10-27, and the last time suspicious content was found on this site was on 2014-10-27.

The last time Google tested a site on this network was on 2014-10-27, and the last time suspicious content was found was on 2014-10-27.

Has this network hosted sites acting as intermediaries for further malware distribution?

Over the past 90 days, this network has not hosted any sites that appeared to function as intermediaries for the infection of any other sites.

Has this network hosted sites that have distributed malware?

Yes, this network has hosted sites that have distributed malicious software in the past 90 days. We found 1 site(s), including, for example, nzdusd.biz/, that infected 2 other site(s), including, for example, magia-mebeli.ru/, where-buy.ru/.

Site is listed as suspicious - visiting this web site may harm your computer.

What happened when Google visited this site?

Of the 1 pages we tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2014-10-23, and the last time suspicious content was found on this site was on 2014-10-23.

Here is message received from Google about our Homestead website: Got this warning from Google and the Homestead page has been infected by a virus. I tried to access the "posts" and that page is the one: Safe BrowsingDiagnostic page for www.homestead.com

We are making progress toward a resolution and have confirmed that our main site www.homestead.com is not infected. We believe the cause of this to have originated from a single customer website. At this time we are working diligently with Google to find the source of this site in order to restore service to normal. We have found that most customers are able to access their sites using the Firefox browser. It appears at this time the Chrome browser is still blocking customer sites.

10am MST: UPDATEWe believe we have identified the problem and are implementing a fix at this time. We hope to have confirmation and a fix completed soon.

11:35 am MST: ﻿We have already pushed out the fix for this issue and we are now awaiting Google to confirm and lift the warning message that you are all seeing. Unfortunately we don't have the ability to lift that message even though the problem has been fixed.

Thank you for raising cost to us long time customers and in return causing me more problems! Once again Homestead is helping me to lose money and new clients. Clients don't care about anything but placing an order, and guess what, they can't! I just sent out 100,000 piece mailer and am getting tons of calls about "I Can't get on your website" Thank you again

I have been using Homestead for over 7 years and have had very few problems. I'm upset that I'm loosing money right now due to this issue and would love to be compensated but I am a little more realistic than that and understand that every business has problems. Homestead is very reliable as far I'm concerned and the only issues I've had have been site builder related.

This is killing my schools fund raiser. Our haunted house site has been on Homestead for a long time,. I've been with homestead for years. Not only is this bad timing, but homestead is in dire need of a an update to its' site builder. It's an outdated system, time to get better layouts and features added.

Get this malware ting taken care of, we are losing money. Then update you site builder...

Ed8789, We are making progress and it looks like we are close to getting this resolved. (this is not a SiteBuilder related issue) For right now, you should be able to access your website with the Firefox browser if that helps.

Hi Mike- I have 3 sites through Homestead. My original one Manofineart.com works fine however, the ones that I transferred from GoDaddy are not...Perhaps this may be a clue? Please look into this- In addition, The problem exists with both IE as well as FireFox

I just got an email from Adwords indicating full suspension of my active ads. It has indicated this is due to the Malware issue and I suspect I am not the only one. I did follow their instructions into Webmaster Tools and have confirmed no Malware on my site.......... AKA: The suspension is due to the link to Homestead in our headers.

Question is........ will Homestead be addressing this directly with Google in order to resolve it for ALL Homestead customers. ORRRrrr do all of us have to take care of this issue via resubmitting our sites to Google...... I feel the former is how it should be taken care of as it will address everyone affected.

I have no issues accessing my own site via Firefox. I don't have Chrome. My issue is with Adwords being turned off by Google. I'll take a wild guess...... anyone affected by this issue and using Adwords......... Adwords will be suspended.

I seek Homestead's input regarding this issue and if they will be taking care of it directly with Google, which would be the most efficient way for all parties..... less Homestead of course. It would be easiest for Google and for us site owners.

Thank you! I appreciate you getting back to me. I was concerned over people who do have Chrome trying to access my site to register for a contest and Expo I am putting on. I just sent an announcement on my Event pages through Social Media.