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Payments

Returns & exchanges

We are here to help you. if you any question or problem, feel free to contact us to solve any problem regarding your purchase.
A refund is possible only if the product is in perfect condition. The cause is accepted: manufacturing defect, defect size or color on our part.
Customers must send a message with their name and number of the invoice within 10 days of receipt of the product if you ask for a change. We will send instructions on how to send us the product.

Shipping policies

For orders within the European Union, we dispatch by international registered mail with Poste Italiane. The time of receipt are generally 7 days from receipt of order. For orders outside the European Union, to contain costs we make shipment by priority mail of the Italian Mail, with number of shipment, not traceable. The time of receipt is between 15 and 30 days from the day of receipt of the order. Despite we prepare with extreme care packages for our shipments, we can not be responsible for delays or damages received by the package during shipment. If you want a traceable shipping, please contact us and we will send you costs and timelines.
IMPORTANT. If the package is returned to ABside because the buyer has not made available or did not provide the correct address, ABside does not send any replacement or takes care of the cost of return shipping.
IMPORTANT. ABside does not take responsibility for actions taken by customs in the case of products shipped outside the European Union. The buyer is responsible for the costs of customs clearance applied to the package.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.