Director Mobile Support

NFL Mobile

2013 – 2014 | Los Angeles, CA

• Defined, created, and executed the support strategy for NFL Mobile for the 2013-2014 football season, enhancing the user experience for millions of NFL Mobile paid and free users.
• Project managed each phase of the NFL Mobile Support strategy coordinating with various technology solutions, partners, and NFL Mobile organizations.
• Directed the support activity of the NFL Mobile war room, consisting of product managers, developers, support staff, and external vendors.
• Managed social media, video streaming, game synchronization, bug fixes, and enhancements across Android, iOS, Windows Mobile, and Blackberry platforms.
• Defined KPIs and reported progress, statuses, and new issues to senior NFL management and key external partners on a weekly basis.

Senior Account Manager

Convergys Corporation

April 2012 – Present | San Jose, CA

• Responsible for driving direct sales of Convergys Customer Interaction Technologies (hosted and on premise) for large enterprises including Cisco, Microsoft, NetApp, and The Home Depot.

• Develop compelling business cases which included detailed return on investment (ROI) proposals.

• Deliver dynamic presentations to prospective executive and business team members to identify business solutions, articulate solution value, and facilitate strategic alignment with business goals.

• Coordinate with product and operations groups to tailor solutions to prospect’s specific business needs.

Real Estate Professional

Alain Pinel Realtors

Negotiated contract sales with an average sales price of $500K to $1.6M.

Sales rank in the top 12% of Real Estate Professionals nationwide.

Managed complex and high value transactions.

Member of professional coaching organization to develop sales proficiencies including prospecting, direct marketing campaigns, effective time management, negotiating, and closing skills.

IT/Telecom Manager and Project Management

Roxio, Inc.

2001 – 2005 | Santa Clara, CA

Responsible for Worldwide Telecommunication for corporate and call center systems including various ACDs, IVRs, VRUs, PBX, and CTI.

Single point of contact for all Data and Telecommunications vendors. Negotiated contracts and conducted comparisons for all corporate and call center IT infrastructure.

Main Project Manger on IT team coordinating IT infrastructure and telecommunications for new location build outs, office relocations, acquisitions, and new system/application development and roll outs.

Coordinated, reconciled, and approved all vendors billing. Create a “master resource” referenced for ease in vendor negotiations, and maintenance.

IT Liaison and primary technical support for global call center and other corporate organizations. Designed, developed and maintain all Call center applications managing various vendors as well as primarily providing 80% of the support personally.

Business Applications Consultant/Sales Engineer/Trainer

Aspect Communications, Inc.

1996 – 2001 | Detroit, MI | Frankfurt, Germany | San Jose, CA

Provided sales support to a world wide team based in MI, CA, & Germany.

Technical advisor, visionary, and creative consultant for solving business challenges in presales process.

Architected and executed high level strategic and tactical presentations and solutions with various fortune 1000/500 companies.

Responsible for Worldwide Telecommunication for corporate and call center systems including various ACDs, IVRs, VRUs, PBX, and CTI.
Single point of contact for all Data and Telecommunications vendors. Negotiated contracts and conducted comparisons for all corporate and call center IT infrastructure.
Main Project Manger on IT team coordinating IT infrastructure and telecommunications for new location build outs, office relocations, acquisitions, and new system/application development and roll outs.
Coordinated, reconciled, and approved all vendors billing. Create a “master resource” referenced for ease in vendor negotiations, and maintenance.
IT Liaison and primary technical support for global call center and other corporate organizations. Designed, developed and maintain all Call center
applications managing various vendors as well as primarily providing 80% of the support personally.