<a href="http://blog.chron.com/techblog/2015/02/once-again-comcast-insults-a-customer-on-a-bill/" target="_blank"><b>B-- Bauer</b></a><br>
Mary Bauer received a bill from Comcast added a profanity to her name. (WGN screenshot) less

<a href="http://blog.chron.com/techblog/2015/02/once-again-comcast-insults-a-customer-on-a-bill/" target="_blank"><b>B-- Bauer</b></a><br>
Mary Bauer received a bill from Comcast added a profanity to her ... more

Image 2 of 8

<a href="http://www.chron.com/entertainment/usweekly/article/Comcast-Sends-Bill-to-A-Hole-Brown-When-6049225.php" target="_blank"><b>A--hole Brown</b><br></a>
Comcast landed in hot water after sending one of its customers a bill with the name “A—hole Brown.” The story was initially reported by blogger Christopher Elliott, and Comcast later confirmed the claims to Wired. Comcast spokesman Steve Kipp confirmed the Browns' story to Wired, saying in a statement, “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change. We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.” less

<a href="http://www.chron.com/entertainment/usweekly/article/Comcast-Sends-Bill-to-A-Hole-Brown-When-6049225.php" target="_blank"><b>A--hole Brown</b><br></a>
Comcast landed in hot water after sending one of ... more

Photo: Associated Press

Image 3 of 8

<a href="http://blog.chron.com/techblog/2014/07/the-worst-customer-service-call-youll-ever-hear-and-its-with-comcast/" target="_blank"><b>The Ryan Block Call</b></a><br>
Ryan Block, who works at AOL and at one time was Engadget’s editor-in-chief and is co-founder of gdgt, was moving and decided he wanted to cancel his Comcast service and start at his new home with a different provider. However, it wasn't that simple. As Block describes it, his wife started the process and he stepped in after she became upset: "This recording picks up roughly 10 minutes into the call, whereby she and I have already played along and given a myriad of reasons and explanations as to why we are canceling (which is why I simply stopped answering the rep’s repeated question — it was clear the only sufficient answer was “Okay, please don’t disconnect our service after all.”). Comcast later apologized. less

<a href="http://blog.chron.com/techblog/2014/07/the-worst-customer-service-call-youll-ever-hear-and-its-with-comcast/" target="_blank"><b>The Ryan Block Call</b></a><br>
Ryan Block, who works at AOL and at ... more

Photo: Associated Press

Image 4 of 8

<b>Comcastmustdie.com</b><br>
The website was set up in response to the cable giant's horrible costumer service reputation.

<b>Comcastmustdie.com</b><br>
The website was set up in response to the cable giant's horrible costumer service reputation.

Image 5 of 8

Image 6 of 8

<a href="http://arstechnica.com/business/2014/08/comcast-conveniently-forgets-no-fees-promise-until-confronted-by-recording/" target="_blank"><b>Comcast forgets promise, until recording is played</b></a><br> A man named Tim Davis was told that a Comcast service appointment would be free, only to be charge $180. Comcast eventually refunded the money once he produced recordings of a previous call promising the visit would be free. less

<a href="http://arstechnica.com/business/2014/08/comcast-conveniently-forgets-no-fees-promise-until-confronted-by-recording/" target="_blank"><b>Comcast forgets promise, until recording is played</b></a><br> A ... more

Photo: Associated Press

Image 7 of 8

<a href="http://www.theverge.com/2014/8/19/6028059/training-materials-show-how-comcast-pushes-customer-service-reps-to" target="_blank"><b>Customer service pushes sales.</b></a><br>
The Verge reported in August that Comcast customer service representatives were pushed to make sales, even when customers were calling to report problems or cancel service. less

<a href="http://www.theverge.com/2014/8/19/6028059/training-materials-show-how-comcast-pushes-customer-service-reps-to" target="_blank"><b>Customer service pushes sales.</b></a><br>
The Verge reported in ... more