Can Financial Institutions Improve Employee Development and Retention Through Online Learning?

In an increasingly competitive space, employee development and retention are two key challenges for financial institutions in developing countries. One way they are addressing these challenges is by turning to online learning platforms such as CGAP's Gateway Academy.

In this webinar recording, our invited speakers, Noelah Bomani-Ntukamazina of NMB Bank, Tanzania and Jessica Stewart of Creative Metier, share their institutions' experience in meeting capacity development needs and employee retention goals. In addition, CGAP's Thom Sinclair talks about Gateway Academy's experience in partnering with financial institutions, and how your organization can benefit from such partnership.

The speakers address the following questions:

What are the key challenges that financial institutions face in Sub-Saharan Africa regarding employee development and retention?

What factors inhibit employee development?

How does online learning help financial institutions improve employee development and retention?

What has been Gateway Academy’s experience in partnering with financial institutions?

This webinar is part of an ongoing webinar series featuring the Gateway Academy and its role in building capacity for financial inclusion using online learning. In our last webinar, two financial institutions shared early lessons in launching and managing online learning programs. This webinar focuses on employee development and retention initiatives.

Target Audiences: Financial service providers, training service providers, eLearning practitioners, and organizational development and capacity building practitioners.

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Speaker Bios

Thom Sinclair

Institution:

CGAP, Gateway Academy

Thom Sinclair is a Senior Operations Officer at CGAP and leads the Gateway Academy, a MasterCard Foundation initiative aimed at building capacity for inclusive financial service providers in sub-Saharan Africa. Before joining CGAP, Thom was a Senior Knowledge Management and Learning Advisor and the Program Cycle Capacity Building Team Lead with USAID’s Policy, Planning and Learning (PPL) Bureau. In this position, he led the design and implementation of LEARN, the Agency’s flagship program cycle capacity building project. Before joining USAID, Thom worked in the private sector for the QED Group and other consulting firms on USAID projects. Thom has an MPA from Rutgers in International Public Service and Development and an MA in Political Science from Georgia State University.

Jessica Stewart

Institution:

Creative Metier

Jessica Stewart is a core member of Creative Metier’s consulting team, specializing in supporting organizations to respond positively to changes in their operating environment. As the Head of Consulting and Research, she leads the implementation of innovative approaches to meeting client needs, delivery of research capability and on engagement with Creative Metier’s long term partners. Jessica led the design, building and analysis of the demand side study across financial institutions across Sub-Saharan Africa to inform the design of the Gateway Academy. She has also managed an innovative global cross-institution mentoring program on behalf of the Global Banking Alliance for Women to support the development of Women’s Market Programs. She has conducted a number of multi-regional research projects, and has led strategic HR reviews for client organizations around the world.

Noelah Bomani-Ntukamazina

Institution:

NMB Bank, Tanzania

Noelah works for NMB Bank, Tanzania’s largest financial institutions as a Learning & Talent Development Manager. She has over ten years of successful career in Human Resources and Training / Learning & Development. She is a skilled trainer, facilitator, coach and mentor and possesses technical expertise in learning technologies; instructional design; and Human Resources. She develops unique and relevant curriculum and learning solutions for both traditional and online learning to enhance organizational performance. Noelah has a BA in International Business and Management Studies from Utrecht University, Netherlands and an MSc in Instructional Design & Technology from Walden University, USA.

Penina Lam (Moderator)

Institution:

CGAP, Gateway Academy

Penina Lam is a Consultant at CGAP’s Gateway Academy. She is an Organizational Development (OD) and eLearning specialist, supporting organizations to start, scale or sustain learning initiatives that leverage mobile- or web technologies. Penina holds a Ph.D. in Educational Leadership & OD from the University of Louisville (USA). Prior to CGAP, she held roles in academic and corporate settings. At Queen’s University, she was Director of Graduate Studies and facilitated faculty development, and was an Assistant Professor at the University of Arkansas. Her portfolio of consulting projects includes McCain Foods, United Way of Greater Toronto, Masie Center, Heifer International, and CFN-NCE, among others.