Virtual Chat

The service desk agent that’s always available

BMC Virtual Chat is a self-service solution combining virtual agent and live chat to improve employee productivity, lower IT support costs and boost customer satisfaction. The virtual agent retrieves answers to customer queries from knowledge databases and the Web. Live chats are automatically routed to the right expert and a ticket generated in Remedy. The multi-window chat console lets agents help up to four customers at a time.

Fewer calls: Virtual agent can help answer simple questions and reduce support costs.

Part of your comprehensive digital service management solution

Remedy Service Management Suite is an enterprise service management platform built natively for mobile with an intuitive, people-centric user experience that makes your whole organization more productive.