Here you'll find all the relevant details about our service. We’ve also added useful links to tools that may help you stay connected while you’re at home, and different ways in which you can stay up to date with Royal Mail, like our service updates page.

We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times. However, along with other organisations, we are experiencing increased levels of employee absence due to illness and self-isolation. Absence rates are currently significantly higher than what we normally expect at this time of year.

To manage these severe absence levels, we are implementing a range of mitigations. These include changing the time guarantee on Special Delivery and deploying non-operational managers in delivery.

Our delivery operation is a key part of keeping the country moving. So, we have chosen not to avail of the UK Government’s furlough scheme, except in some very limited circumstances. In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.

We thank you for your support and patience.

How we're keeping Britain connected

Changes to our service

We are committed to ensuring we deliver for the country by adapting the way we work in these unprecedented times.