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Community Answers

Ripley
MyFitnessPal Agent
May 08, 2017 03:01PM PDT

Hello vets4321,

Thank you for taking the time to contact us. We can definitely help to try and get this figured out for you. Due to the fact that the trouble you are having is account specific, we will need additional information. Since this is a public forum, posting those personal details is not something we recommend. Please contact us here, so we can triage this with you through email. When you write in, please include your Myfitnesspal username and Fitbit ID so we can take a look.

Steps to get user ID #
1. Log in to Fitbit.com and click on your profile photo.
2. This will take you to your Fitbit.com Profile and now copy the URL from your browser’s address field and paste it in the email reply