Beginning May 22nd, you can schedule branch appointments via our website. Please use our online scheduler to make an appointment if you wish to connect with a financial service representative or loan officer.

Services available (subject to change):

Change orders

Safety deposit box access

New memberships

Loan applications and closings

Wire transfers

Notary services

Ownership changes

Legal document reviews

No more than two (2) members in a branch per appointment.

Staff are required to wear face masks and we encourage members to wear one; a mask will be provided to you upon request.

It is recommended you bring and wear gloves if handling or signing documents.

Social distancing will be enforced; plexiglass sneeze-guards will separate representatives and members and distance markers will be on lobby floors.

Surfaces are to be sanitized after every appointment; hourly cleaning of each branch throughout the day and deep sanitization overnight.

These are our "Phase I" re-opening procedures and are to last a minimum of two weeks before we expand access and services within our branches. This is being done for your safety and that of our staff.

Essentials:

Download our Mobile App: Please, if you use your smartphone to access your accounts, download the 121 Financial app in the App Store or Google Play. It works much better than trying to use browser-based banking on your phone.

Find a No-fee ATM:In addition to the 121 Financial ATMs at our branches and around town, you can access 500+ free ATMs at Publix, Daily’s, and other area retailers. Find a surcharge-free ATM near you. **Be sure to wash yours hands after using any public ATM.**

Please have these materials ready. Email your hardship form and materials to 1214U@121fcu.org.

Avoid Coronavirus Scams

BEWARE OF SUSPICIOUS CALLS. 121 Financial, nor any other bank or credit union, is going to call you and ask for specific account details or personal information. There are reports of people getting calls from scammers about depositing their "government stimulus check" into the accounts, about Coronavirus cures they can purchase, etc. If you get a suspicious like this from someone claiming to be from 121 Financial, please hang up and call us at 904-723-6300. In some cases, we are reaching out to communicate with members but we will never ask you for your account or personal information. Please be very careful and cautious when dealing with any callers during this time of crisis.

Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC)or experts saying that have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Ignore online offers for vaccinations.There currently are no vaccines, pills, potions, lotions, lozenges or other prescription or over-the-counter products available to treat or cure Coronavirus disease 2019 (COVID-19) — online or in stores.

Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, via gift card, or by wiring money, don’t do it.

121 Financial Is the ONLY Institution In Jacksonville with a Fleet of Live Teller Machines (LTMs)

Quick How-tos for Our Mobile App

You can deposit checks using the app. Just tap on "Deposit Check" from the services menu. Like any check deposited in a branch or ATM, it takes 2-3 days to clear into your account.

Annual Meeting of the Members Postponed

We have decided to postpone the Annual Meeting of the Members, currently scheduled for Thursday, March 26. Rest assured, this meeting will be rescheduled within the year. Members will receive at least 30 days’ notice prior to the rescheduled meeting.

Avoid "Dirty" Cash, If You Can

We will update this page with more information as it becomes available.

*APR = Annual Percentage Rate. Subject to approval and additional restrictions may apply. Interest accrues starting on day one but first payment isn’t due until 90th day. Example of payments for $2,000 loan, $88.00 for 24 months. Membership is required. May be cancelled at any time.