Can you help me, please?

Today in the morning I went to play battlefields, I only played 3 games and in the third game I was disconnected and sanctioned by wintrading being 09:45 am Peru time.
For 2 months and 4 weeks, I never did such a bad practice, so I see that it was just bad luck to get into that game, I hope and they give me a solution, a thousand thanks in advance.