In addition to our existing project-management type usage of Monday.com, we’ve been starting to consider it as a replacement for our ticketing system for our internal users (who all have Monday accounts), by making use of the Forms feature to submit structured requests.

I think having a freeform “description” type field is necessary for our use case, but the only way to have this on a form right now (as far as I know) is to use the “Long Text” type field. I think it would be preferable if we could add a form field that would post a comment/update, similar to what is done when emailing the board to create a pulse.

I think having the original “description” as a comment makes it easy to see inline with the additional comments, whereas the Long Text field isn’t as friendly, and doesn’t format as nicely (no markdown, URL linking, etc).