Other requests

Change your address details
If you are looking to update your postal address we will need a signed letter, please click the button below to send us an email to make the change. Or you can send it to the postal address above.

Complaints
Even though we'll do all we can to give you a fantastic holiday, things do sometimes go wrong. If you wish to make a complaint about a holiday you have already been on please write in to the Guest Relations team at the above address or email them at guest.relations@bourne-leisure.co.uk. The letter or email must be from the lead booker within seven days of the end of your holiday and please include your contact details and holiday reference number. Please note that we ask for up to 14 days for a response to be issued once we have sent an acknowledgment

Please note: Calls to 0871 numbers cost 10p per minute plus network extras. If you are calling from outside the UK please replace the first zero of the phone numbers with 0044.