Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies, with a network covering Asia, Europe, North America and Australasia. The company is well respected in the industry with a reputation for providing customer-focused solutions, a quality-through-excellence approach and continual innovation. It has been listed on the Hong Kong Stock Exchange since 1973. In a volatile industry, it has to compete and form alliances. It has a history of investing widely with variable results.

learning objective:

1.To understand the dynamics of the shipping industry 2.To provide strategic choices and give recommendations for future direction 3.To appreciate the difficulty of continuity and transition in a family firm

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

Within four weeks of becoming the new CEO of Microsoft, Satya Nadella lays out the major challenges that await him in the two letters he sends to everyone at Microsoft. He defines Microsoft's battlefield as the "mobile-first and cloud-first world". That is where Microsoft needs to get its products and technology right, to build platforms and ecosystems and to integrate Nokia devices, services and the new mobile capabilities. In order to do so, Microsoft needs to zero in on "a mobile and cloud-first world and do new things." In his view "...industry does not respect tradition - it only respects innovation". And in order to innovate, he needs his 125,000 strong staff around the world to lead and help drive cultural change, to find Microsoft's swing so that the team is "...in such perfect unison that no single action by any one is out of synch with those of all the others". Many challenges await Microsoft in its transformation journey. On platforms, it is not clear what the future will hold for Windows. On devices, Microsoft needs to find ways to woo application developers to build its mobile ecosystem. On integration, the Company has to find ways to transfer and to grow the mobile capability acquired from Nokia. And most importantly, Nadella must figure out how he can achieve cultural changes to focus everyone on innovation via collaboration.

learning objective:

The case provides context for students to apply management theory and know-how to: •appreciate the pinch points in making successful organizational transformation, •examine the reasons that contribute to Microsoft's inertia, and •discuss key factors that will affect the successful integration of Nokia with Microsoft.

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

For over 125 years, the Hong Kong Jockey Club (the Club) had been Hong Kong's only organizer of horse races. Although it had made horse race betting a popular game in Hong Kong, its customers were aging. To change this, the Club launched a project to make the game more enjoyable for its customers of the technology-savvy generation. Based on market research and the latest technological developments, the project team set out to develop the world's largest betting entertainment tables. The team aimed to design them in a way that matched the lifestyle of the young and tech-savvy customers, allowing them to enjoy horse race betting in a more intuitive and social way. But this meant major technical and organizational hurdles along the way. Two years after its conception, two tables were launched. The target customers were satisfied with the betting experience, but to what extent would these tables improve the Club's long-term outlook?

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

In February 2011, Nintendo released the next evolution of the DS line of handheld gaming devices in Japan: the Nintendo 3DS. Despite initial rave reviews of the new device, sales figures were much lower than expected. In July 2011, Nintendo announced that it would reduce the price of 3DS by 30% to boost sales. At the same time, Nintendo president Satoru Iwata declared salary reductions for all of Nintendo's directors, starting with a 50% cut of his own salary. In October 2011, Nintendo predicted that the net loss for the year ending in March 2012 would be US$264 million, a first in the company's 30-year history. Back in 2006, the Nintendo Wii disrupted the video game industry, and in the following years, Nintendo was disrupted by Microsoft with Kinect and by Sony with PlayStation Move as well as by Apple and Google with their game-changing products targeting the mobile industry. It remained unclear how Nintendo could turn around and reclaim the few glorious years after the release of the Nintendo Wii game console and the Nintendo DS handheld game device.

learning objective:

This case provides an analysis of how technology companies such as Nintendo can cope with a fast-paced environment, the disruptive innovations that Nintendo faces and how companies can innovate in order to stay competitive in high-growth industries.

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

In this updated case on Wal-Mart, the world's largest retailer, the company remains actively committed to rolling out and refining its Every Day Low Price ("EDLP") strategy across China, while making smaller, yet important strides to be locally relevant to its Chinese consumers. As recently as April 2012, then-CEO Scott Price shared his enthusiasm about Wal-Mart's growth and expansion in China. However, only a few short months later, by mid-summer 2012 (although not captured in this case), the company announced it would cool the rate of its expansions in China. Michael Duke (Wal-Mart's president and CEO) and other company executives cited a persistently hard economic climate in the United States and abroad, difficulty securing real estate on the mainland to allow for better laid-out stores, and a desire to hone its EDLP strategy as the reasons for the apparent pullback. This case uncovers issues that, to some foreign retailers, might be unsolvable, forcing an exit or, as was recently announced, a slow-down. At the same time, the case data suggests that Wal-Mart will do whatever it must to prevail in China, one of the largest markets in the world. Key discussions will emerge on whether or not the sheer tenacity of Wal-Mart to stay and thrive in China will overcome the company's seemingly endless issues with local governments, poorly managed store employees, high turnover and struggles with less-than-ideal store formats. This case is an update of the original case entitled "Wal-Mart in China-Every Day Low Price", published in 2005 by the Asia Case Research Centre. This updated case, in contrast to the original, addresses how Wal-Mart's American model for doing business in China has since broadened into a more culturally sensitive, two-pronged strategy.

learning objective:

Describe ways a multinational company attempts to develop and implement a global strategy in light of the socioeconomic, cultural and political constraints of a regional market. 2. Understand how a company's global (such as EDLP) strategy can co-exist with a given market's local strategies. 3. Demonstrate how a large, multinational company can leverage its global strength while remaining locally relevant when expanding in new markets. 4. Describe the opportunities and threats facing online retail sales and compare them to a more traditional brick-and-mortar sales environment.

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

In February 2007, Jonah Nobleza started Marina Gana Vida ("MGV") in the Davao coastal area in the Philippines, which historically had been the home of many subsistence fishermen living in poverty. MGV sold hatchery-bred fry fish seed stocks, fresh fish and packaged fish products produced in its own processing plant. The main social objective of MGV was to help the poor living in the area through job or business opportunities so that some day they could lift their households out of poverty. Since 2009, MGV had been gradually meeting its social, environmental and economic goals. It provided direct and indirect employment to many poor households. Nobleza faced conflicting goals as he tried to scale up MGV's production. Should he replace the women workers with machines that could produce more jars of processed fish products per day? Without a sizable business, he would have trouble proving his successful business model to those who would be willing to provide the much-needed funds to MGV. What could he do to balance his philanthropic and business goals in a social enterprise such as MGV?

learning objective:

The learning objective of the case is to understand how to analyse a social enterprise business model.

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

Hong Kong Business Intermediary ("HKBI") was Hong Kong's first business brokerage company that specialised in small business sales. Leading the company was Edwin Lee, a young entrepreneur who took his every chance to drive the company to new levels of success. In November 2001, after realising that there were no business brokerage firms in Hong Kong, Lee set up HKBI and started to offer "matchmaking" services for prospective business sellers and buyers. As the company diversified into too many additional services without proper planning, the rising operation cost turned into a cash flow disaster for HKBI in 2005. Lee then restructured his business model into a more systematic and integrated way and successfully turned his company around, earning himself the award of Hong Kong's Innovative Entrepreneur of the Year 2007. HKBI's business model and efforts in promoting entrepreneurship had also received recognition worldwide. Meanwhile, local rivals began to tap into the under-developed sector in Hong Kong, and many of them were former HKBI employees. Lee knew when a blue ocean began to turn red, he needed to continue to reinvent his business to safeguard HKBI's market leader position. He envisioned HKBI to become a small business property developer in the future. How did Lee distinguish HKBI from others by associating the business brokerage operation with the finance, private equity and property markets in an innovative way? How did take it as his employees striking out on their own and becoming his competitors while one the objectives of HKBI was to promote entrepreneurship?

learning objective:

1. To identify the various factors that motivate the entrepreneurship decision. 2. To analyse the key characteristics that mould a successful, innovative entrepreneur. 3. To analyse the competitive strategy and value chain of the service organisation. 4. To discuss methods to increase the loyalty of employees who wish to seek an entrepreneurial role.

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

In July 2010, Microsoft, the global leader in software, services, and solutions, announced record revenue of US$62.48 billion for the year ending June 30, 2010, an increase of 7% from the previous year. This came as a relief to investors, given that the previous year had seen the company report its first-ever annual drop in sales. Founded in 1975, Microsoft's software pervaded computers worldwide. The company had traditionally been regarded as being on the cutting edge of software and services. However, for some time-particularly since the middle of the last decade-it had been increasingly criticised for having had the opportunity for massive disruptive potential in the market but repeatedly allowing it to slip away. Its huge employee base of bright and talented engineers had not kept up with the creativity and innovation displayed by its competitors, whether it was Apple's iPod or iPad, Google's search engine, Nintendo's Wii, Amazon's Kindle, or social networking services such as Facebook and Twitter. Despite its undisputed financial success, Microsoft was being described as having become a "clumsy, uncompetitive innovator". In a tangible reflection of this concern, on 26 May 2010, Microsoft's position as the technology industry's most valuable player was overtaken for the first time in many years, when Apple exceeded the company's US$219.2 billion market capitalisation by almost US$3 billion. Then on 4 October 2010, Goldman Sachs downgraded Microsoft's stock, which it had supported since the company's initial public offering in 1986. Why was Microsoft no longer creating the truly disruptive and breakthrough technological products and services that the company used to pride itself on? How could the company once again regain its position as the powerhouse of technology innovation?

learning objective:

1. To analyse how creative and disruptive innovation can impact existing industry dynamics. 2. To discuss the key reasons why such a highly successful firm may lose its innovative edge. 3. To discuss the strategy the firm needs to adopt to maintain its leadership in the industry.

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

This case describes a user-centred approach to public services and is a result after a pioneering collaboration between Hongkong Post and Hong Kong Design Centre. Since operating as a Trading Fund in 1995, Hongkong Post has managed to reinvent itself as a dynamic, customer-focused and market-oriented service organisation. Leveraging its extensive retail and distribution networks and a strong brand, Hongkong Post has grown beyond the traditional postal service to providing a wide and comprehensive range of services in the logistics supply chain, at the same time diversifying into new markets. Hongkong Post recognizes that the current design of the post offices at the retail level may not be able to meet the growing needs and changing patterns of its users. The collaboration between Hongkong Post and Hong Kong Design Centre is an attempt to adopt the user-centered design research approach to public services and to apply the concept at the Mongkok Post Office with a view to understanding users' needs, providing a better user experience and improving operationally efficiency of the Mongkok Post Office. Users in this context, include both customers and post office staff. Case (A) focuses on the internal design, while Case (B) focuses on the external design.

learning objective:

1.To highlight the difference between user-centred research and design and the more traditional market research and design. 2.To show the importance and difficulties of understanding user needs using an example of public services redesign 3.To demonstrate the way user-centred design and user research can help to create meaningful user experiences and to drive user-led innovation.

Publication Date:

Discipline:

Source:

Product number:

Length:

Also Available in:

description

This case describes a user-centred approach to public services and is a result after a pioneering collaboration between Hongkong Post and Hong Kong Design Centre. Since operating as a Trading Fund in 1995, Hongkong Post has managed to reinvent itself as a dynamic, customer-focused and market-oriented service organisation. Leveraging its extensive retail and distribution networks and a strong brand, Hongkong Post has grown beyond the traditional postal service to providing a wide and comprehensive range of services in the logistics supply chain, at the same time diversifying into new markets. Hongkong Post recognizes that the current design of the post offices at the retail level may not be able to meet the growing needs and changing patterns of its users. The collaboration between Hongkong Post and Hong Kong Design Centre is an attempt to adopt the user-centered design research approach to public services and to apply the concept at the Mongkok Post Office with a view to understanding users' needs, providing a better user experience and improving operationally efficiency of the Mongkok Post Office. Users in this context, include both customers and post office staff. Case (A) focuses on the internal design, while Case (B) focuses on the external design.

learning objective:

1.To highlight the difference between user-centred research and design and the more traditional market research and design. 2.To show the importance and difficulties of understanding user needs using an example of public services redesign 3.To demonstrate the way user-centred design and user research can help to create meaningful user experiences and to drive user-led innovation.

*required field. You can change details at any time before activation.

The enrollment number will not limit students' access to materials. Accurate enrollment allows
us to manage site traffic and course activity.

If your course is affiliated with an institution not listed here or you need to create a course to last longer than 6 months,
please contact HBP Customer Service at custserv@hbsp.harvard.edu or 800-545-7685.

Type the information in each box. Boxes marked with an asterisk (*) are required information.
You can change the coursepack information, including the Start and Stop Dates and the quantity,
at any time before you activate the coursepack.

If your coursepack is affiliated with an institution not listed here or you need to create a coursepack
which is longer than 6 months, please contact HBP Customer Service at custserv@hbsp.harvard.edu
or 800-545-7685.