RoomsMake yourself at home in one of the 252 air-conditioned rooms featuring refrigerators and minibars. Rooms have private balconies or patios. LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have rainfall showerheads and hair dryers.

AmenitiesPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

DiningAll-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the hotel's 3 restaurants and 4 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at one of the 2 bars/lounges or 2 poolside bars.

Business, Other AmenitiesFeatured amenities include complimentary high-speed (wired) Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Annakhil? This hotel has facilities measuring 10609 square feet (986 square meters), including meeting rooms. Free self parking is available onsite.

null

Know Before You Go

In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Breakfast fee: between EUR 15 and EUR 19 per person (approximately)

Pet fee: EUR 25 per pet, per night

Early check-in fee: EUR 29

Late check-out fee: EUR 29

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

New Year's Eve (31 December) Gala Dinner per adult: EUR 140

A tax is imposed by the city: EUR 2.6 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:

24 Hour Room Service

24-Hour Front Desk

Babysitting

Barbecue Grills

Beauty Shop/Salon

Business Center

Children's Program

Concierge Desk

Dry Cleaning Service

Elevator / Lift

Game Room

Gift Shop on Property

Jacuzzi/Hot Tub

Kiddie Pool

Kids Club

Laundry Services/Laundry Facility

Multilingual Staff

Picnic Area

Sauna

Shopping

Spa Services

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

TripAdvisor Traveler Rating

Based on 2836 reviews
0

+ Write A Review

Write a Review

Rate this hotel and add any comments you may want to share with other travelers like yourself.

First Name

Booking ID

City

State

Email Address

Review Title (e.g. "My trip to Cancun")

Comments

Overall Experience (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Quality (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Value (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Cleanliness (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Staff Efficiency (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Staff Friendliness (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Would you recommend to a friend? (required)

No

No

Yes

Yes

This feature of the BookIt.com website exists for you, our Guests.
Please use discretion and post honest and fair assessments of hotels and resorts in the spirit of
community and assisting other BookIt.com Guests make the best choice for their vacation or hotel needs.
BookIt.com reserves the right to reject, censor, or edit Guest reviews where necessary.

Be the first person to review this property!

Pullman Marrakech Palmeraie Resort and SpaFantastic Stay!

Gale_driscoll
from Westerham, United Kingdom

Submitted on 13-05-2016

Stayed here in September 2015 for 4 nights.
We were impressed from start to finish with the service from the hotel - having booked a taxi service to pick us up from the airport.
The reception and bar area is lovely and the mint tea is delicious!
The staff were really friendly and very helpful.
Rooms were well kept (beware of ALOT) of mosquitos. The only fault I would have is they could benefit from a mini bar due to the rooms being so far away from the bar/restaurant areas.
We had a traditio...
Stayed here in September 2015 for 4 nights.
We were impressed from start to finish with the service from the hotel - having booked a taxi service to pick us up from the airport.
The reception and bar area is lovely and the mint tea is delicious!
The staff were really friendly and very helpful.
Rooms were well kept (beware of ALOT) of mosquitos. The only fault I would have is they could benefit from a mini bar due to the rooms being so far away from the bar/restaurant areas.
We had a traditional hamman at the spa which was beautiful too.
We stayed all inclusive which I learnt was different to full board and meant certain drinks were not included. You could pay extra for premium spirits / other cocktails however often the staff did not understand that we were happy to pay extra for what we wanted!
The first night they put on a buffet / banquet outdoors which was nice but it was the only option for dinner and it was all on big round tables with other guests. We went for our wedding anniversary and had I wanted to spend it with strangers i would have not booked a hotel getaway! The food was always amazing breakfast lunch and dinner.
I would not hesitate to go back here. September was very hot but the pool was a lovely temperature and always plenty of areas to sunbathe.
Read more

Pullman Marrakech Palmeraie Resort and SpaGreatest hotel ever

Helena129362
from

Submitted on 20-05-2016

Amazing location, vibe and team! Serene tranquility of the rooms perfectly complements great buzz of the lobby bar and the pool area.
Great thanks to Yassin and his crew for making the stay really memorable. Perfect place to regroup and will certainly be back again.

Pullman Marrakech Palmeraie Resort and SpaA dream come true

Lynne B
from

Submitted on 23-05-2016

I have wanted to visit Marrakech for a very long time and recently had the opportunity, but were unsure of which hotel to choose. I have to say we chose well, We had a perfect stay with magnificent setting lovely rooms and such helpful happy people, it really helped to make my dream come true.
The staff at breakfast, lunch and dinner were so attentive and helpful, they all shone in our eyes. The food was different every day and very well presented and tasted wonderful. The pool staff, Mounier...
I have wanted to visit Marrakech for a very long time and recently had the opportunity, but were unsure of which hotel to choose. I have to say we chose well, We had a perfect stay with magnificent setting lovely rooms and such helpful happy people, it really helped to make my dream come true.
The staff at breakfast, lunch and dinner were so attentive and helpful, they all shone in our eyes. The food was different every day and very well presented and tasted wonderful. The pool staff, Mounier (and at the end of the week a lady joined him she had been our breakfast served previously) could not have done more for us.
On an evening we perched ourselves on a bar stool and found that Simo and Adil mainly could have not been more generous with their time and information of Marrakech and it's surroundings, and it's clear to see that they really like working for the hotel, and we appreciated them.
Reception staff were always helpful and quick to help,
You can be driven around in the gold buggies if the heat becomes too much for you. There is a separate pool for adults which we liked, and a pool for children but you don't hear the noise from the family pool, so we had a lovely rest. The Spa provides amazing treatments in an idyllic setting. The rooms have tea and coffee facilities and bottled water every day. The grounds are tastefully set to provide privacy. Great hotel.
Read more

Pullman Marrakech Palmeraie Resort and SpaGood and Bad!

Lily H
from Edinburgh, United Kingdom

Submitted on 25-05-2016

I have just returned from a weeks stay in the Pullman and it was lovely, but came with some good and bad things, some not expected from a 5 star hotel!
Around a week before my arrival I emailed the hotel and got a very swift response. I arranged for a car to pick us up from the airport, this cost â?¬30 and was so worth it! The driver met us just outside the terminal and was very pleasant.
On arrival to the hotel, it was beautiful. However, the member of staff who checked us in was extremely ru...
I have just returned from a weeks stay in the Pullman and it was lovely, but came with some good and bad things, some not expected from a 5 star hotel!
Around a week before my arrival I emailed the hotel and got a very swift response. I arranged for a car to pick us up from the airport, this cost â?¬30 and was so worth it! The driver met us just outside the terminal and was very pleasant.
On arrival to the hotel, it was beautiful. However, the member of staff who checked us in was extremely rude and very unpleasant! We came in contact with him again during our stay and he was exactly the same. As were many of the reception staff, they were very unhelpful and rude. Asking them to call you a taxi or book you onto the free shuttle was like asking them if you could fly to the Moon! The free shuttle was good but we were meant to be given tickets which the reception member did not give us and the driver was a bit funny about it. Also - if you want to return earlier than what time you have booked is difficult because the bus only comes back if it has someone to pick up meaning you really have to come back when you book it or jump in a taxi!
After checking in, we were taken to our room in the golf cart - all the rooms are in villa like type buildings. We were on the ground floor which I am not a fan of when I check into a hotel. I had also in my email prior to my trip asked for a room on a higher floor. When entering the room, it had a sewage smell and was just not up to expectations, especially that of a 5 star hotel.
I called reception immediately and with no hassle, we were moved room to the top floor which had lovely views. It smelt very fresh and overall was much nicer.
Breakfast in the hotel was great, lovely outdoor seating area and the food was fresh and tasty.
The pool area was lovely and there is an adult zen pool. The pool staff were excellent, especially Oussama and the man who lead aqua aerobics. Food at the pool was reasonably priced and good quality!
We were only bed and breakfast so paid to eat in the buffet restaurant a couple of nights - this was at a price of Â£29 per person. Good if you have a big appetite! We also ate in Mezze, Moroccan and Lebanese restaurant which was much more reasonably priced and very good! Highly recommend.
During our stay, we booked a couple of excursions through the hotel tourist office. The lady was extremely helpful and very friendly.
We booked a guided tour of the medina (3 and a half hours long) which cost Â£33 and a camel trek excursion which cost Â£33 and was amazing!
A lovely hotel with amazing outdoor areas! Not sure it's 5 star in comparison to many other 5 star hotels I have stayed in. It is in a perfect area, far enough out of the city centre but not too far. It is only around Â£10 in the taxi to the medina and new town! On return, I would stay here again or possibly try Le Meridien.
Read more

Ideal for families, while couples would also not be disturbed by children because of the compound's size, the hidden location of the kids club and the presence of a - new since 2016 - adults only pool, next to the family swimming pool and the shallow pool for toddlers. The club has excellent facilities and, moreover, a very professional yet personally committed staff. Especially Adil and Tarik were great for our kids. The kitchen is doing an excellent job, and the complete staff is committed and...
Ideal for families, while couples would also not be disturbed by children because of the compound's size, the hidden location of the kids club and the presence of a - new since 2016 - adults only pool, next to the family swimming pool and the shallow pool for toddlers. The club has excellent facilities and, moreover, a very professional yet personally committed staff. Especially Adil and Tarik were great for our kids. The kitchen is doing an excellent job, and the complete staff is committed and friendly. Altogether the hotel has a very pleasant atmosphere that attracts a varied clientele.
Read more

Pullman Marrakech Palmeraie Resort and Spaweekand stay

Wayne A
from

Submitted on 27-05-2016

I stayed with my family .. What an experience ! Excellent views from all angles of the room , breathtaking panorama windows with water front views .
Very luxury suit good for family or even couple or peace lovers
The staff are very friendly and helpful thank you for Simo Aglabi to make our stay as pheasant as it should .

Pullman Marrakech Palmeraie Resort and SpaSecond stay and we plan on going back!

Discerning2000
from Toronto, Canada

Submitted on 27-05-2016

We had another lovely Christmas at the Pullman. Everything was as good as we remembered it. We had upgraded to a deluxe room and that was not really worth it - stick to the standard! We will definitely go back.

Pullman Marrakech Palmeraie Resort and Spa4 night deal

Jack C
from

Submitted on 30-05-2016

Booked on discount site voyage prive for all inclusive. Delighted that this included pool towels 3 meals a day with huge and varying selection, most alcoholic drinks and meals by the pool.
Free and regular town shuttle made trips to town comfortable and easy, and room was clean and comfortable and luxurious. The atmosphere at the hotel was peaceful, idyllic and lively. The staff's English was good.
Weather was beautiful in May and we had an amazing time.

Pullman Marrakech Palmeraie Resort and SpaGirls holiday

Suzy-an
from

Submitted on 01-06-2016

On arrival (late at night) our rooms were sorted and luggage taken so we could go straight to the bar to enjoy some late night drinks to relax after a long day travelling. First impressions were great and the service from day one was excellent. The room had a cockroach (!) but the gentleman who had dropped us and our luggage soon sorted that problem!
The room was a good size, great storage, free safe, outside area with chairs, lovely waterfall shower with lots of toiletries and accessories to ...
On arrival (late at night) our rooms were sorted and luggage taken so we could go straight to the bar to enjoy some late night drinks to relax after a long day travelling. First impressions were great and the service from day one was excellent. The room had a cockroach (!) but the gentleman who had dropped us and our luggage soon sorted that problem!
The room was a good size, great storage, free safe, outside area with chairs, lovely waterfall shower with lots of toiletries and accessories to make sure you're well catered for. The beds are super comfortable! Aircon worked very well too.
We went for all inclusive and it was definitely worth it! Great drinks and food selections from the main bar, pool bar and the buffet. The food is all freshly made and there was a big selection at breakfast, lunch and dinner. The bread was heavenly! Also highly recommend the mint tea! Don't get me started on the puddings.....
The pool area was well kept and has plenty of loungers. We didn't really use the zen pool but this looked good also. Towels are provided by the hotel. Pool and bar staff very friendly and accommodating and help with putting up the sun umbrellas and bring around cold fresh fruit whilst you sunbathe!
There are events on different evenings which gives a bit of atmosphere to the bar area. We spent all but one night at the hotel and really enjoyed our evenings there. The Moroccan themed night was very good!
We also made use of the spa on site and we had body massages which were relaxing although not much difference in prices back home.
All in all, it was a lovely and relaxing holiday, and the hotel and staff made it easily enjoyable to stay on the complex. We ventured to the Medina one evening but can't say it was particularly enjoyable or for us, so we were so glad the hotel was so lovely to spend time at!
I would definitely come back for a nice relaxing sunny break again!
Read more

Pullman Marrakech Palmeraie Resort and Spa3 star defo not a 5 star

Armstrongcarriedan
from

Submitted on 16-06-2016

This is the first time I have ever felt the need to wright a review. I looked on here and see that most people highly rated this hotel so had good expectations.
Good points first- lovely rooms we think ours was freshly decorated
- adult pool is lovely and clean. Comfy sun lounges and clean towels every day
- nice grounds and reception
- nice rose wine lol
THE BAD
The worst thing is the food the breakfast is shocking all we have had is bread and cheese with flys on it. There is other stuff b...
This is the first time I have ever felt the need to wright a review. I looked on here and see that most people highly rated this hotel so had good expectations.
Good points first- lovely rooms we think ours was freshly decorated
- adult pool is lovely and clean. Comfy sun lounges and clean towels every day
- nice grounds and reception
- nice rose wine lol
THE BAD
The worst thing is the food the breakfast is shocking all we have had is bread and cheese with flys on it. There is other stuff but all rank unless you like cake. Lunch is OK same every day. Diner is shocking all you have is pasta crap salad and loads of random things that don't go. Bad for kids no chips at night as well or nuggets pizza etc. Really disappointed
- staff mainly the woman are so rude like they are on a permanent period lol. You never get served drinks at the pool bar. Make sure your all inclusive as cost a bomb for crap drinks and food
- they don't serve food till 3 at pool bar which is stupid if your all inclusive
- all the tiles are coming off in the main pool and kids pool. Do not bring children here not safe. But like we said adults pool is lush.
Very disappointed but we had some fab meals out and markets are good fun. Don't use the public toilets lol more for the woman.
Read more

Pullman Marrakech Palmeraie Resort and SpaAmazing location and hotel

Louise G
from Folkestone

Submitted on 20-06-2016

Stayed here for 4 nights, beautiful hotel and friendly staff. We were a group of 9 and for our first night we dined in the tent by the lake. Absolutely beautiful setting and a 6 course traditional Moroccan meal. The service we received was above and beyond. The meal was approx. Â£40 each and so worth it.
We also purchased the all inclusive wristband, again worth ever penny.
The food served is all fresh and such a variety. I could not fault this hotel on anything.

Pullman Marrakech Palmeraie Resort and Spamohamed abajadi

elmarTHEtraveller
from Vienna, Austria

Submitted on 20-06-2016

some Hotel staff makes your stay memorable. giving probs to mr abajadi.
an Overall very satifying experience. room was spacy enough to feel well breakfast was limited in choices but tasty and evening buffet was a yummy. the whole space is well maintained and peaceful. guest are no mass Tourists.
only the 2 towels per White Card rule is childish and a disgrace. but as Long as all the guest are happy to accept it you will not only see goats on the streets but also sheeps following the instructio...
some Hotel staff makes your stay memorable. giving probs to mr abajadi.
an Overall very satifying experience. room was spacy enough to feel well breakfast was limited in choices but tasty and evening buffet was a yummy. the whole space is well maintained and peaceful. guest are no mass Tourists.
only the 2 towels per White Card rule is childish and a disgrace. but as Long as all the guest are happy to accept it you will not only see goats on the streets but also sheeps following the instructions of the Hotel. and towels kept like a Little treasure.
Read more

Pullman Marrakech Palmeraie Resort and SpaGood Value for Money

Cmottley10
from Lancashire

Submitted on 21-06-2016

We booked this hotel following previous trips to Marrakech and this time we wanted sunshine and a relaxing hotel somewhere to chill for a week in the sun. We booked it on an offer all inclusive less than Â£800 for a week including flights, based on the price paid I write my review. The location is good, the hotel offer a shuttle van to go into the centre takes around 25 minutes. Food is buffet style and was a good quality, wine and spirits included. The room was good and clean with good hous...
We booked this hotel following previous trips to Marrakech and this time we wanted sunshine and a relaxing hotel somewhere to chill for a week in the sun. We booked it on an offer all inclusive less than Â£800 for a week including flights, based on the price paid I write my review. The location is good, the hotel offer a shuttle van to go into the centre takes around 25 minutes. Food is buffet style and was a good quality, wine and spirits included. The room was good and clean with good housekeeping. They had a couple of pools we chose the Zen pool no children and quiet. It does not have the polish of a 5 star, waiting times at the bars and waiting for drinks at the table could be improved but that was the only grumble. We booked a golf package whilst we where there but the organisation was not good so I would recommend to arrange it direct with the course yourself. Based on the price we paid and guaranteed sunshine good value for money.
Read more

Pullman Marrakech Palmeraie Resort and SpaDifferent Hotel

Ros B
from Eastbourne, United Kingdom

Submitted on 22-06-2016

I have read the reviews & have to say I disagree with how good people rate the service waiting 40 mins for a drink In the bar & I am deeply disappointed that at the adult pool the pool man is reserving seats for people / who don't show up ??
Sorry to put you out at the bar and have to ask you to remake my drink as I am not a big fan of flat sparkling water in my cocktail ,
Room is lovely , buffet very nice but if you go to the buffet late it has not been replenished ..
Best hotel I have ever...
I have read the reviews & have to say I disagree with how good people rate the service waiting 40 mins for a drink In the bar & I am deeply disappointed that at the adult pool the pool man is reserving seats for people / who don't show up ??
Sorry to put you out at the bar and have to ask you to remake my drink as I am not a big fan of flat sparkling water in my cocktail ,
Room is lovely , buffet very nice but if you go to the buffet late it has not been replenished ..
Best hotel I have ever stayed NO will I come back NO
Read more

Pullman Marrakech Palmeraie Resort and SpaGreat Hotel

Wackers_Risk
from

Submitted on 28-06-2016

Fantastic hotel, especially if you are going as a couple with facilities what you expect, great housekeeping and a nice view for a low price.
However if I had to pick faults:
1) WiFi was awful during my stay, although this did get fixed on the last day
2) Breakfast was literally the same eveyday, it was great nonetheless but variety would have gone a long way
3) We paid a fair amount for dinner with only fish and lamb being served, no variety in terms of chicken dishes.
Other than that fantas...
Fantastic hotel, especially if you are going as a couple with facilities what you expect, great housekeeping and a nice view for a low price.
However if I had to pick faults:
1) WiFi was awful during my stay, although this did get fixed on the last day
2) Breakfast was literally the same eveyday, it was great nonetheless but variety would have gone a long way
3) We paid a fair amount for dinner with only fish and lamb being served, no variety in terms of chicken dishes.
Other than that fantastic place: would probably get breakfast only next time I go, but I shall go nonetheless.
Read more

Pullman Marrakech Palmeraie Resort and SpaLovely place!

EmilyJ88
from London

Submitted on 28-06-2016

I visited the hotel in May with two friends.
On arrival at the hotel, we were greeted by staff who took our bags and checked us straight in. We were taken to our room on the back of a golf buggy - great start!! Rooms were small, especially with three of us in one room, 1 double bed and a sofa bed (which we didn't know about until we arrived, and it wasn't made up...), It was not so comfortable, and squished in the room where I had to climb over furniture to get in properly - not so easy after ...
I visited the hotel in May with two friends.
On arrival at the hotel, we were greeted by staff who took our bags and checked us straight in. We were taken to our room on the back of a golf buggy - great start!! Rooms were small, especially with three of us in one room, 1 double bed and a sofa bed (which we didn't know about until we arrived, and it wasn't made up...), It was not so comfortable, and squished in the room where I had to climb over furniture to get in properly - not so easy after a few drinks!!! Towels and robes etc were lovely, and the toiletries and teas were refilled daily.
We stayed half board, and the food was great. We were there for 4 days, breakfast was mainly the same, but that's to be expected (I have the same breakfast at home everyday lol) but every evening was something different for dinner! On our last night was a Moroccan themed evening, lamb tagine was gorgeous. Staff were really attentive, and remembered our drinks orders each night :) It's the little things that count!
Pool was great. Loved the bed/lounge areas around the main pool, more comfy than a single sunbed. But all were great. Pool staff were friendly too, didn't get dragged into the entertainment too much, which is always good!. You get a card when you check in that you exchange for a towel by the pool each day, deffo no need to take your own.
There is a shuttle bus to the city centre, which we used everyday.You need to book on this at reception, as it gets full quite quickly. BUt you can book for all week if you want! (That's what we did)
Be careful in the city, as there was often a group of people waiting for the bus to arrive, and try and talk people into going with them for a tour or they will show you how to get to shops, but they all want paying. Barter with everyone whilst you are out, it is expected, and good fun!
We didn't get chance to visit the Atlas Mountains, but there was a place you could book excursions that lots of people mentioned to us.
The hotel was great, our holiday was great, and if we ever get chance to return to Marrakech, I would definitely return to this hotel.
Read more

I chose this hotel for my hen do and we were not disappointed. It is located outside of Marrakech but we got the free shuttle bus in for some shopping. On arrival we upgraded to all inclusive which was excellent value for money. The rooms were not huge but very modern and clean. The pools were fantastic especially the Zen (adults only) pool. We spent most of our time floating around o the bean bags in the pool it was bliss. The food was exceptional, huge varieties (buffet) and the hotel arrange...
I chose this hotel for my hen do and we were not disappointed. It is located outside of Marrakech but we got the free shuttle bus in for some shopping. On arrival we upgraded to all inclusive which was excellent value for money. The rooms were not huge but very modern and clean. The pools were fantastic especially the Zen (adults only) pool. We spent most of our time floating around o the bean bags in the pool it was bliss. The food was exceptional, huge varieties (buffet) and the hotel arranged a fantastic five course meal for my hen party which was amazing. It was excellent value for money and I cannot wait to return.
Read more

Pullman Marrakech Palmeraie Resort and SpaVery good hotel

Sachin P
from London, United Kingdom

Submitted on 29-06-2016

Would definitely go here again and use the chain. The staff are amazing and take care of everything. The food is really good and lots of choice. The pool area is really nice and rooms are clean and works

Don't want to tell too many people about this place because we want to go back...lovely spacious laid back hotel, with its own veg. and herb garden - excellent facilities for children, they seem to be totally looked after by dedicated staff who take them go-karting and to the little in-house farm which has chickens, turkeys, tortoises, a donkey etc. Staff are great couldn't be friendlier or more helpful. Free shuttle is good to get to Marrakech which is def. worth it. Certainly helps if you ...
Don't want to tell too many people about this place because we want to go back...lovely spacious laid back hotel, with its own veg. and herb garden - excellent facilities for children, they seem to be totally looked after by dedicated staff who take them go-karting and to the little in-house farm which has chickens, turkeys, tortoises, a donkey etc. Staff are great couldn't be friendlier or more helpful. Free shuttle is good to get to Marrakech which is def. worth it. Certainly helps if you speak some French or at least make the effort - not that any of the Brits did..!
Food lovely in parts and generally fine. Grounds are beautifully maintained and the Spa/Hammam is very smart if a bit cher. Great boating lake and the pools are lovely and spacious. Must say special thanks to Mounia on reception and Jasmin. Also Valentin and the girls at the pool bar, not to mention the lovely lady who made fresh bread at a boiling oven each day and the great girl who made us fresh mint tea- always smiling! Also, for cat-lovers there is a wonderful ginger family of Jules, Julianne and their 5 kitties.............swoon.
We will def. be back but please Brits, can't you just try a bit harder with the lingo.....
Read more

Pullman Marrakech Palmeraie Resort and SpaPampered

vividtraveller
from london

Submitted on 03-07-2016

What a wonderful experience,highly recommend at least a 3 night stay here to recharge your batteries. Just returned from a 3 night half-board stay (family party of 4 adults), staff went to extreme lengths to welcome us especially as we celebrated our sons 21st, not just for 1 day but they continued this throughout our stay e.g cake, moroccan band, chocolates,fruit etc.
The hotel seems to cater to all parties including bridal parties, couples and families with young children, with separate pool f...
What a wonderful experience,highly recommend at least a 3 night stay here to recharge your batteries. Just returned from a 3 night half-board stay (family party of 4 adults), staff went to extreme lengths to welcome us especially as we celebrated our sons 21st, not just for 1 day but they continued this throughout our stay e.g cake, moroccan band, chocolates,fruit etc.
The hotel seems to cater to all parties including bridal parties, couples and families with young children, with separate pool for adults and even a lake for paddling boats. The spa facilities were an extra but very reasonably price in comparison to other spa resorts. A wide variety of choices available from dinner buffet but lacked hot vegetarian dishes unless you love veg lasagne. Breakfast buffet had a variety of fruits, yogurts,cereal,pancakes and pastries, as well as hot food. Room service was quick, efficient and all the staff were polite and courteous.
Another plus was the free WiFi which I have to admit had a better signal then home even in the spa area -not that I recommend working whilst relaxing on holiday! Also free shuttle bus into the city is available but book this at reception the day before to secure seats. Separate tour office is located inside the hotel to book excursions, as well as a gift shop. Only thing I can think this hotel could of added was a small shop that caters for toiletries you may run out of or even a bar of chocolate.
Special thank you to Ahmad who welcomed us to this beautiful hotel and ensured we were pampered throughout.
Read more

Pullman Marrakech Palmeraie Resort and SpaFantastic stay

traddy16
from

Submitted on 04-07-2016

Have just returned for a weeks stay half board...well can't fault our stay it was my husband and I first holiday together amd it was perfect.food was lovely a variation of different foods can't complain. Booking the transfer to and from the airport direct with the hotel was fast and easy no waiting around. The room was.lovely can't fault it the . pool was lovely not noisy at all...the young man whose name is can't remember mouior I think who did the water aerobics did a fantastic job there were ...
Have just returned for a weeks stay half board...well can't fault our stay it was my husband and I first holiday together amd it was perfect.food was lovely a variation of different foods can't complain. Booking the transfer to and from the airport direct with the hotel was fast and easy no waiting around. The room was.lovely can't fault it the . pool was lovely not noisy at all...the young man whose name is can't remember mouior I think who did the water aerobics did a fantastic job there were many who joined in especially my husband who loved it.
On our last day we enjoy the spa all though slightly more money than the UK I had a full body massage well worth every penny just what I needed at the end of my holiday.
The shuttle bus to and from marrekech was an excellent idea we made use of it and marrekech at night was eye opening and fantastic to see.
I would return with out a choice....
Read more

Pullman Marrakech Palmeraie Resort and SpaOnly if you are all-inclusive & want to stay up eating and drinking

Risca2014
from Bendigo, Australia

Submitted on 05-07-2016

Hotel staff were rude. No water the second day and no electricity, the third. The hotel is a long way from the city center and shuttles frequently booked out. The bed in the first room was the most uncomfortable, lumpy bed I have ever slept on in a hotel. We asked to be moved and explained it was because of the bed and they found us another room without blinking (people must frequently complain about the beds). The second room's bed was slightly better but we still struggled to sleep. There are ...
Hotel staff were rude. No water the second day and no electricity, the third. The hotel is a long way from the city center and shuttles frequently booked out. The bed in the first room was the most uncomfortable, lumpy bed I have ever slept on in a hotel. We asked to be moved and explained it was because of the bed and they found us another room without blinking (people must frequently complain about the beds). The second room's bed was slightly better but we still struggled to sleep. There are 2 pools with sun loungers difficult to come by in the kids' area and impossible to secure at the adults' pool. We managed to get to loungers on the 4th day by putting our towels out before buffet breakfast, which was both against the rules and inconvenient. So we had a total of 2 hours on a sun lounger for our entire 4 day stay. Not ideal. Very disappointed as the reputation of Pullman across Australia and Indonesia is incredibly high.
Read more

Pullman Marrakech Palmeraie Resort and SpaFantastic family stay

deirdred2006
from Navan, Ireland

Submitted on 07-07-2016

Our family have just returned from a relaxing and enjoyable 10 night stay at The Pullman. The hotel was very quiet during our visit and so we experienced excellent service throughout (with the exception of the very slow drinks waiters at the main bar).
Food is delicious with a lot of variety on a full board basis. House wine both red and white very drinkable. The waiting staff in L'Oliverie restaurant were efficient, friendly and attentive. The hotel grows a lot of its own vegetables, herbs and...
Our family have just returned from a relaxing and enjoyable 10 night stay at The Pullman. The hotel was very quiet during our visit and so we experienced excellent service throughout (with the exception of the very slow drinks waiters at the main bar).
Food is delicious with a lot of variety on a full board basis. House wine both red and white very drinkable. The waiting staff in L'Oliverie restaurant were efficient, friendly and attentive. The hotel grows a lot of its own vegetables, herbs and actually presses its own Olive Oil and the freshness and quality of the food reflects this.
There are 3 pools - a childrens paddling pool, an adults only zen pool and the main family pool. The main pool was closed for the last few days of our stay for some much needed repair which put pressure on the Zen pool but all were open by the time of our departure so that shouldn't be a problem anymore.
Rooms are nicely decorated, however we did find it small for the 4 of us when the sofa bed was made up.
Where this hotel stands head and shoulders above the rest is their kids and baby village. Thank you to Small, Tariq, Moose, Miriam, Nezza for looking after our children so very well. Our 5 year old enjoyed swimming lessons, go karting, baking, pottery, hand crafts, climbing wall, kayaking... the list is endless. Our 19 month old was cared for in the baby village with such gentleness and affection, I was blown away. In fact, she had her own personal nanny for the whole stay - when we dropped her off in the morning, she just held her hands out to go and have fun. The village is surrounded by a small farm with a donkey, geese, a peacock, ducks - very impressive
Both children ate with the kids club staff and we often offered that they come and eat with us but neither wanted!. On the last day, we literally had to drag our 5 year old out of the club to meet our transfer. I cannot thank you all enough for making our holiday a one to remember!
We were lucky as the weather wasn't too hot, in fact the locals said that it was cooler than normal at a balmy 30-32c. I cannot imagine what it feels like in the 40's.
I would absolutely recommed this hotel for a family break. Oh and the wifi was super quick - better than home. We could even stream Netflix withougt issue.
Read more

Pullman Marrakech Palmeraie Resort and SpaVery nice hotel with great food on the all inclusive package

Skygirl53
from Dublin, Ireland

Submitted on 10-07-2016

I stayed here for four nights on a girly trip with a friend. When we arrived our rooms weren't ready so the lovely guest relations lady (I think her name was Yasmine) suggested that we go for lunch and she would sort our rooms out for us. After a lovely lunch in the buffet restaurant we were shown to our rooms which were tastefully decorated if a little small. The air conditioning in the rooms is very good.
The hotel grounds are extensive and well maintained and there are two swimming pools. The...
I stayed here for four nights on a girly trip with a friend. When we arrived our rooms weren't ready so the lovely guest relations lady (I think her name was Yasmine) suggested that we go for lunch and she would sort our rooms out for us. After a lovely lunch in the buffet restaurant we were shown to our rooms which were tastefully decorated if a little small. The air conditioning in the rooms is very good.
The hotel grounds are extensive and well maintained and there are two swimming pools. The zen pool is for adults only. Whilst we were there it was the school holidays for French and Moroccan children and the main pool was simply unbearable. The noise levels were ear splitting. We were delighted to have the zen pool but we had to be up early in the morning to secure sunbeds here which wasn't ideal on holiday. Even though this pool is adults only, the pool staff seemed reluctant to enforce this.
The food was really good, the best I've experienced in an all inclusive hotel deal. At breakfast there was an egg station and a Moroccan doughnut station with doughnuts being freshly made. Those were delicious! There was a large variety of foods at lunch and dinner too and I didn't grow bored with the offerings. The Moroccan wines included in the all inclusive package were very drinkable. There was no prosecco available in this package which is a shame.
We had a hammam treatment in the spa which was excellent. I highly recommend having this. I did have an issue around the gym which is tiny and extremely poorly equipped. Also, there were children playing on the equipment every day and even though I pointed this out to the receptionist at the gym/spa, nothing was done about it. As a result, I was unable to work out during my stay.
There were two negatives which I think are important to mention. The bank machine in the hotel lobby was faulty and my friend attempted to withdraw money on four occasions and was unable to do so. Despite the machine stating that the facility was unavailable, the money was taken from her account each time. This was finally sorted out as she insisted on speaking to the manager. The financial director looked after it for her but the girl on reception was not helpful and wasn't interested in the problem. At no time during our stay was a sign put on the ATM letting people know that it was out of order.
My second issue concerns the all inclusive package being stopped after breakfast on the day of check out. Many people had flights later in the day and stayed at the pool until they left for the airport. It seems a little mean spirited to prevent guests from availing of lunch from the buffet on that day.
We did enjoy our stay, so much so that I'm returning on a solo trip for a week in September.
Read more

Pullman Marrakech Palmeraie Resort and SpaKind Staff

Adil L
from

Submitted on 11-07-2016

Dears
I can tell that the staff are so kind and always smiling and also very helpful and fast to serve us, I have really really good memories in this hotel, if I talk about the views I have to say they are wonderful with a lot of palms and very clean floor outside as well as inside so we can enjoy every where in this place.
Thanks for everyone

Pullman Marrakech Palmeraie Resort and SpaReturn Visit!

Georgina B
from

Submitted on 13-07-2016

Me and my partner stayed in this hotel in May this year. We previously stayed here a couple of years ago and loved it so much we decided to return for a quick midweek break!
The hotel is set in beautiful grounds and is around a 15 minute drive into the centre. We took advantage of the free hotel shuttle which runs every hour up until around 7pm. We decided to stay bed and breakfast as on our last visit we enjoyed going into the centre of Marrakech to have dinner. If you are heading for someth...
Me and my partner stayed in this hotel in May this year. We previously stayed here a couple of years ago and loved it so much we decided to return for a quick midweek break!
The hotel is set in beautiful grounds and is around a 15 minute drive into the centre. We took advantage of the free hotel shuttle which runs every hour up until around 7pm. We decided to stay bed and breakfast as on our last visit we enjoyed going into the centre of Marrakech to have dinner. If you are heading for something to eat in the evening then both the Maison MK restaurant and Pepe Nero are a must and I would highly recommend both.
A few things had changed since our last visit. They have now added in a new ZEN adults only pool. This was very relaxing and I can imagine would be an oasis in the summer when there are more children around. The ZEN pool had some lovely shaded cabanas and water beanbag chairs.
We did one excursion which we booked at the tour desk in the hotel. We decided to do the Quad bike tour and it was fantastic. There was only 4 of us on the tour so there was no waiting around for any stragglers and the tour guide was great. I actually lost my phone on the tour and the guide spent 45 minutes driving around trying to find it for me! We also ate out at the hotel a la Carte restaurant one night. Excellent food and I would definitely return if we were to stay at the Pullman again.
Overall it was another great stay at the Pullman! It is a real oasis away from the hustle and bustle of Marrakech whilst still being close enough to take a bus in to explore!
Read more

Pullman Marrakech Palmeraie Resort and SpaMakkah ramadan

Anonymous Guest
from

Submitted on 14-07-2016

First visited zam zam Pullmans very good location very close to the haram as soon you come down the lift and 50 yards and you in the courtyard of the mosque .Room big and clean wt small fridge cooker and sink.Reception staff very quick and helpful ,housekeeping very quick and porters very good.The only 2 things I like to put out is : there should be very clear when and how there what paid,my check in was at 17.00 ?i arrived 16.00 and tryed to pay for the room in local currency ,but there had al...
First visited zam zam Pullmans very good location very close to the haram as soon you come down the lift and 50 yards and you in the courtyard of the mosque .Room big and clean wt small fridge cooker and sink.Reception staff very quick and helpful ,housekeeping very quick and porters very good.The only 2 things I like to put out is : there should be very clear when and how there what paid,my check in was at 17.00 ?i arrived 16.00 and tryed to pay for the room in local currency ,but there had already took the money out of my credit card?The breakfast was not up to the 4/5 star standard it was just a basic buffet and thought there could boast it up abit and would be highly appreciated and no hotel around it could beet it?over all very nice all round.
Read more

Pullman Marrakech Palmeraie Resort and SpaAmazing Holiday

Beach77Jt
from London, United Kingdom

Submitted on 19-07-2016

Superb place to stay! Great food and good customer service. I think if your looking for a nice chilled/ relaxing holiday then going to the Pullman Resort is the right choice.
If you get bored, loads of activities to arrange. Must say the quad bike and Camel ride was an amazing experience.

Pullman Marrakech Palmeraie Resort and SpaLovely Hotel

ciara927
from Belfast, United Kingdom

Submitted on 20-07-2016

I stayed here with my husband at the start of July 2016 and couldn't fault this hotel. The grounds are fabulous as is the bar, reception area, and spa building. You could happily spend your time in the resort without leaving although one day we used the free shuttle service from hotel into Marrakech old city and Medina. The large pool was closed for maintenance while we were there but we were able to use the zen pool and also got 25% off spa treatments. The staff at the pool are excellent and ve...
I stayed here with my husband at the start of July 2016 and couldn't fault this hotel. The grounds are fabulous as is the bar, reception area, and spa building. You could happily spend your time in the resort without leaving although one day we used the free shuttle service from hotel into Marrakech old city and Medina. The large pool was closed for maintenance while we were there but we were able to use the zen pool and also got 25% off spa treatments. The staff at the pool are excellent and very accommodating have the give a special mention to Oussama who went out of his way to make sure our time at the pool was relaxing and fun. We had bed and breakfast with our room and the food was first class it was a buffet breakfast with loads of choice.
Read more

We stayed at the hotel for a four day long weekend break. There was an initial glitch when my transfer car was cancelled however upon arrival the team were excellent and very friendly. From that moment on out they couldn't have done enough for us. Checking every day by the pool to make sure all was in order. Asking if there is anything we needed, first class service.
The adult pool was great too, wonderfully calm.
One aspect that should have been pointed out is that although we were on an 'all i...
We stayed at the hotel for a four day long weekend break. There was an initial glitch when my transfer car was cancelled however upon arrival the team were excellent and very friendly. From that moment on out they couldn't have done enough for us. Checking every day by the pool to make sure all was in order. Asking if there is anything we needed, first class service.
The adult pool was great too, wonderfully calm.
One aspect that should have been pointed out is that although we were on an 'all inclusive' package we were not able to have any drinks from the adult pool, we had to go to the main pool. This did cause some confusion and please let clients know in advance when they are part of an all inclusive package what the rules are.
Final point, the guide to the hotel with the map, the writing was very blurred and hard to read, please print clear copies.
All in all a great hotel and staff and would go back.
Read more

Pullman Marrakech Palmeraie Resort and SpaLovely hotel

alm969
from Dublin, Ireland

Submitted on 22-07-2016

I stayed here with my boyfriend for 5 nights and we enjoyed it thoroughly. Very peaceful resort and super relaxing. Food was delicious and we would highly recommend paying for all inclusive. The rooms were compact, but modern, clean and comfortable.

Pullman Marrakech Palmeraie Resort and SpaFantastic Service

jctqd
from Dubai, United Arab Emirates

Submitted on 22-07-2016

2nd time at the Pullman Marrakech with 3 years old daughter. Great location, superb facilities, and an amazingly friendly staff comparing to other Accor hotels in the region....
Don't hesiate to book a suite, very affordable, and a must when traveling with kids...

Pullman Marrakech Palmeraie Resort and SpaAmazing

Manishamod
from

Submitted on 22-07-2016

What can I say, me and my husband had a fantastic time..... The food is good, the facilities is brilliant. It's a bit far out from the medina, but the shuttle bus makes this so easy. Just make sure you book as it does get booked up.
Fatima who works at reception was fantastic. In fact all the staff were great..
I would defo go again....
Our room was lovely and clean. The pools were clean. Evening entertainment was good too. :)

We arrived at the airport and after waiting approximately 10 mins were escorted to our mini bus, which all seemed very organised. Unfortunately the bus didn't have air con so it was a little sticky, however the ride was only 35mins.
Entered the hotel grounds and I have to say the entrance leading up to the hotel is quite lovely, with water vapour spilling out to water the nearby gardens.
After we handed in our details we were lead through to the terrace and served Moroccan tea, biscuit and a...
We arrived at the airport and after waiting approximately 10 mins were escorted to our mini bus, which all seemed very organised. Unfortunately the bus didn't have air con so it was a little sticky, however the ride was only 35mins.
Entered the hotel grounds and I have to say the entrance leading up to the hotel is quite lovely, with water vapour spilling out to water the nearby gardens.
After we handed in our details we were lead through to the terrace and served Moroccan tea, biscuit and a cold flannel to refresh ourselves.
We then gathered around to be given instructions for half board and our room keys. We asked to be upgraded from half board to all inclusive and paid the difference (approx Â£25 a day).
We then went to the main bar and each got a cocktail. Our favourite was the Berber tonic, gin, lavender, rose water and tonic. The drinks on offer with the all inclusive are very good and we could not fault the bar service.
We then were driven by golf buggy to our rooms with our cases. We made sure we tipped everyone who helped us.
Our room wasn't set up for 3 so we made a quick call to reception and within 5 mins 2 maids appeared to pull out the sofa bed (which was a double and very comfortable). There are tea and coffee making facilities in the room, a hairdryer and safe. The bathrooms are quite spacious and the room was clean and tidy.
Went to the main pool, which was very nice. The pool needed some repair as many of the small tiles had come loose and were sharp.
Food at the pool bar was good. Pancakes, tuna sandwich etc.... Fresh fruit was delivered by your sun lounger with the pool boy.
Went to Marrakesh on the transfer bus which worked well. Only thing I would say is that a 2pm bus would be better as having to wait until 3:30 was quite a long time.
Went to the adult only pool and found it easy to get a sun lounger as there were not that many people at the hotel.
Food was very good, with different themed evenings. The lamb was divine and we all enjoyed the many different options being prepared, such as fish, pastas, noodles and meat dishes. The fresh fruit was lovely and I've never seen such a big bowl of fresh cherries. Desserts were very good and one evening lemon tarts has been made served with cream.
Evening entertainment was limited although we did have a two-piece play guitars one evening and a quiz one night. Luckily we had enough of our own games to ensure we weren't bored.
We use the spa facilities one day and each had a massage. Each person reviewed a different experience for example I thoroughly enjoyed my massage however a friend commented that it was more like being stroked. The spa facility is very nice though.
Unfortunately the main pool was closed for much needed repairs on the third day which meant that children were at the adult pool, the management and staff insured that this wasn't an issue and couldn't do enough to ensure that we were still able to relax. Our sun umbrellas were fitted with buzzers so that we could call over the pool boy when ever required to get refreshments or food.
The kids zone seemed very good and we even got in with the baby goats and had a go on the go karts.
Overall we had a very nice time at this hotel and would definitely return again.
Thank you to all staff.
Read more

We have just returned from a week at this fabulous hotel. The reception and first impression was excellent. We were offered Moroccan tea with biscuits and cold flannels whilst the efficient reception staff checked us in. We were then whisked off in a buggy (driven by Parker (Thunderbirds)) to our room. The room was spotlessly clean and included tea/coffee making facilities, ample wardrobe space and a comfy bed. The bathroom has a rainfall and handheld shower.
This hotel is fantastic for childre...
We have just returned from a week at this fabulous hotel. The reception and first impression was excellent. We were offered Moroccan tea with biscuits and cold flannels whilst the efficient reception staff checked us in. We were then whisked off in a buggy (driven by Parker (Thunderbirds)) to our room. The room was spotlessly clean and included tea/coffee making facilities, ample wardrobe space and a comfy bed. The bathroom has a rainfall and handheld shower.
This hotel is fantastic for children although we travelled as a couple. We observed the fantastic kids club which had the children canoeing, riding camels, driving mini pedal carts and a whole host of other activities. Every pull (pool) boy knew every childâ??s name. The hotel provides all of the floatation equipment for children so is very safe. There is an adult only pool which was a bit too quiet for us so we chose to use the main pool. Meals and drinks, especially the smoothies were great from the Oasis bar.
One night, and without any warning, the hotel organised a pool party. A large inflatable bouncy castle with pool slide was installed and the pool filled with inflatable animals. This was the best pool party we have ever attended. The children had a great time before the adults organised a water polo contest.
The food in the main dining room was great â?? you could always find something to eat and the evenings were generally themed although we did get confused one evening when paella, beef burgers and Chinese chicken were on offer (all very nice though). I have to also mention the fantastic roast beef we had one evening as it was delicious. The food is well prepared and beautifully presented.
The staff here are wonderful. I will mention just a few; Ousamma, Yussafa, Numane, Fatima and Omar all gave excellent service.
The Management team were very attentive and made us very welcome. I would very much like to thank Mr Alaa El-Din (General Manager) for his great kindness and hospitality and for the thoughtful gift.
We would definitely return to this hotel.
Ps: for all those Sharmites out there who are missing Egypt (due to our nanny Government not allowing us to travel) The Pullman is like a little piece of Egypt and a great alternative (and Marrakech is only a 3.5 hour flight from London!).
Read more

Pullman Marrakech Palmeraie Resort and SpaBrilliant pool

albanmama
from Colombo, Sri Lanka

Submitted on 29-07-2016

We and our 4 year old son stayed earlier this month. The standout attraction for us was the brilliant pool - lovely lounging beds, big umbrellas for shade and fresh towels every day. They provided noodles and inflatables for the children. There's also a paddling pool, an adults only pool, a lake with row boats, and an area for ping pong and table football. The pool attendants were very sweet with the children staying at the hotel and seemed to know many of them by name. One of the staff cam...
We and our 4 year old son stayed earlier this month. The standout attraction for us was the brilliant pool - lovely lounging beds, big umbrellas for shade and fresh towels every day. They provided noodles and inflatables for the children. There's also a paddling pool, an adults only pool, a lake with row boats, and an area for ping pong and table football. The pool attendants were very sweet with the children staying at the hotel and seemed to know many of them by name. One of the staff came and played table football with us, on our son's team, which was lovely.
The resort was very peaceful when we were there and is very well maintained. We had a double room with a sofa bed and a child bed. It was very clean (cleaned every day), with a good bathroom, storage, safe, balcony, fridge and aircon (which was essential for us in July). I noticed that some of the rooms are right by the walkways (ours wasn't) so this might not provide much privacy if you're outside on the balcony or terrace. It might be worth asking for a room away from the paths.
We really enjoyed the breakfasts. There's a big selection of food, and stations where you can have freshly made omelettes, crepes and doughnuts. Outside there's a bread oven and a bar where you can order an endless amount of mint tea. Although generally the breakfast choices are the same every day, one morning we walked in to find an extravaganza of handmade chocolates and chocolate desserts. That was really amazing!
The criticism we have is the awful service at the pool bar. It felt like we were being ignored when we were standing at the bar waiting to order, and most of the time only some of the order would arrive. We were also overcharged at least once. We weren't all-inclusive and I wonder whether that makes a difference to the service that guests receive.
However, the reception staff were very helpful. There are also lovely staff who come round to guests each day to ask them if they need any help with anything and are not pushy in any way.
We found you could book the shuttle into town the same day (unlike some of the other reviews that state you have to book the day before). It takes about 15 mins to get into the centre and you're dropped about a 10 min walk from the Djemaa El-Fna.
Overall a very good hotel for a relaxing-by-the-pool holiday.
Read more

Pullman Marrakech Palmeraie Resort and SpaAmazing time

988lara
from London, United Kingdom

Submitted on 07-08-2016

My daughter and I stayed for 5 nights and she had an amazing time at the Kids Club whilst I myself had a quiet relaxing time.The staff at the kids club really worked hard in making sure that the kids have a great time. The staff are very helpful and friendly and works terribly hard always smiling and efficient. The food were also great, fresh and delicious. Although the rooms are basic, the hardworking happy staff makes up for it. This resort is superb and will definitely come back again.

Pullman Marrakech Palmeraie Resort and SpaIts dry in the desert

welsh-lady1
from wales

Submitted on 12-08-2016

Very poor drinks service, waiting up to an hour for drinks to be served. Went to the bar several times, told to sit down as the drinks would be brought to us, this just added to the wait, which in 45 degrees was torture. Service became even slower towards the end of the evening when the all inclusive deal was about to end
Corporate hotel, no atmosphere, could have been anywhere in the world, didn't feel like I was in Morocco. Could not see over the walls so could not get any sense of the locatio...
Very poor drinks service, waiting up to an hour for drinks to be served. Went to the bar several times, told to sit down as the drinks would be brought to us, this just added to the wait, which in 45 degrees was torture. Service became even slower towards the end of the evening when the all inclusive deal was about to end
Corporate hotel, no atmosphere, could have been anywhere in the world, didn't feel like I was in Morocco. Could not see over the walls so could not get any sense of the location.
Remember KTel records? if not Google them, this music is constantly piped throughout the public areas of the resort. We assumed that we had booked a transfer from the airport to the hotel as this was confirmed by BOOKING.COM. The hotel apparently do not provide this service!!! If only they had answered the telephone or the multiple emails we had sent prior to our arrival to confirm this. would have prevented alot of running around outside the airport
On a more positive note ......All inclusive food was of an excellent standard. Staff were incredibly friendly and polite. Room was clean and comfortable. Stray cats appeared to be well treated and not too skinny, also noticed staff feeding the birds, Gorgeous lighting of public areas. Much needed free air conditioning. Beautiful, well tended plants. Nice touches such as slippers and bath robes, fantastic shower
Read more

Pullman Marrakech Palmeraie Resort and SpaNice stay

Ahmed M
from

Submitted on 14-08-2016

A very pleasant experience in general. Been there with family, and were positively surprised. Several swimming pools, a nice lake for kayaking and a good spa service. The breakfast was good with a lot of choices. I will be back for sure

Pullman Marrakech Palmeraie Resort and SpaAmazing, Relaxing Holiday

Snezana M
from

Submitted on 31-08-2016

We stayed in this hotel for 7 nights on a bed and breakfast basis and found that it was perfect especially for those looking to enjoy a relaxing, calm holiday. Upon arrival, we were checked in quickly and smoothly and taken to our room without problems, this was the same for check out despite checking out at 3 in the morning. Surroundings in this hotel were beautiful and very well maintained. The hotel is big in general having good amenities and very good air conditioning especially necessary in...
We stayed in this hotel for 7 nights on a bed and breakfast basis and found that it was perfect especially for those looking to enjoy a relaxing, calm holiday. Upon arrival, we were checked in quickly and smoothly and taken to our room without problems, this was the same for check out despite checking out at 3 in the morning. Surroundings in this hotel were beautiful and very well maintained. The hotel is big in general having good amenities and very good air conditioning especially necessary in the hot weather. Rooms were fair size and cleaned well every day, the beds were very comfy and insured a good nights sleep. The main pool area was lovely and clean with really good pool staff especially OUSSAMA, the pull boy, who works extremely hard and looks very well after all the guests. Going back to the relaxing atmosphere of the hotel, we found it pleasant that there isn't a constant racket and activities going on every 10 minutes which can be very disturbing. The animator, KAMAL does a good job and always has a welcoming and enthusiastic attitude which is very pleasant. Finally, staying on bed and breakfast, its difficult to comment on the lunch and dinner but breakfast was fair, very fresh and quite tasty actually. The snacks at the pool bar were delicious though and inexpensive so its definitely recommended. The moroccan/lebanese restaurant is also amazing and delicious. Drinks at the bar are always to great standard and delivered very quickly. ABDERRAHIM who works in that area always served us very well and was really welcoming throughout our entire stay. Overall,truly all the staff were very very pleasant and we considered this the best hotel we have stayed based on 3 other stays in Marrakech. :) :)
Read more

Pullman Marrakech Palmeraie Resort and SpaLovely Hotel and Great Stay

Eshaun W
from

Submitted on 03-09-2016

Just got back from an 8 day stay. I normally don't bother to write reviews but myself and my partner had such a great time at this hotel. The quality of food was very good the desserts were amazing such a huge variety too. The maintenance of the grounds are so well kept. The hotel is very clean and fresh all round.
Everybody is so friendly and welcoming i really couldn't find fault with the hotel. The people who work there have a genuine kindness about them and couldn't do more to provide a gre...
Just got back from an 8 day stay. I normally don't bother to write reviews but myself and my partner had such a great time at this hotel. The quality of food was very good the desserts were amazing such a huge variety too. The maintenance of the grounds are so well kept. The hotel is very clean and fresh all round.
Everybody is so friendly and welcoming i really couldn't find fault with the hotel. The people who work there have a genuine kindness about them and couldn't do more to provide a great experience for you.
The hotel is not too far from the Medina too around 15 minutes drive and for the airport about 20-25 max.
A big thank you to Kamal from the entertainment team who always made time to speak and laugh with us he really made the difference. You won't need to find him he will find you. He will take the time to speak to everybody which i thought was really nice.
Thank you also to:
Annioua - Pool waiter such a friendly guy
Kamal - The evening food waiter so polite
Bar Ambiance team - All so friendly and always served with a smile.
We would not hesitate to return again thank you all so much.
Shaun and Emma
Read more

Pullman Marrakech Palmeraie Resort and SpaVery professional service

kolombi
from Canada

Submitted on 03-09-2016

My husband and I checked in August 27th and were suppose to stay in for 2 nights. However with such joy and unexpected service we we decided to add another night that we had already booked with Sofitel Agadir. We are very happy with what we saw and experienced at the hotel. The staff AMAZINGLY driven to provide guests with the service they need. Staff always happy and smiling to help out with what is needed. The rooms always well cleaned, bed sheets and towels changed with a restock of the produ...
My husband and I checked in August 27th and were suppose to stay in for 2 nights. However with such joy and unexpected service we we decided to add another night that we had already booked with Sofitel Agadir. We are very happy with what we saw and experienced at the hotel. The staff AMAZINGLY driven to provide guests with the service they need. Staff always happy and smiling to help out with what is needed. The rooms always well cleaned, bed sheets and towels changed with a restock of the products!!! Reception very attentive and on the job! Don't have any other words to say to other then "AMAZING"!!!! Glad for the decision we made to stay at this hotel. I am currently at Sofitel Agadir and I am very disappointed with the service provided!!!
Thank you all for the experience and hope to meet again Inchallah.
Best regards,
Khadija and Ahmed
Read more

Pullman Marrakech Palmeraie Resort and SpaWorker youssef

Chahid K
from

Submitted on 08-09-2016

Youssef is a great man with a big heart! Really enjoyed my time with him !
HÃ¨ explains everything about The hotels and what to do in The city hÃ¨ gave us nice tips about partying chilling and other activities. A very humble person
Thanx youssef

Pullman Marrakech Palmeraie Resort and SpaFamily holiday

Dchoolun
from

Submitted on 08-09-2016

Visited for a one night stay, high standard well maintained and jacuzzi in the room, adequate space and very friendly staff.
Food a little expensive in the hotel but worth it. Stayed with family and children aged 8 and 10 swimming areas nice and games room was ok for older children with pool table and games console, there was a children's club but was closed at time of visit
Would definitely recommend and stay again :)

Pullman Marrakech Palmeraie Resort and SpaFantastic hotel

mud217
from Slough, United Kingdom

Submitted on 10-09-2016

Stayed here for 5 nights, the hotel has a great atmosphere and some very good staff. The hotel is out of the centre of Marrakech but the hotel does offer a free shuttle service to the centre. Also had a great variety of food and entertainment in the evening.

Pullman Marrakech Palmeraie Resort and SpaAmazing Place

Emily1362016
from Vietnam

Submitted on 10-09-2016

We had 9 days at Palmeraie Resort. It was so amazing. Peaceful and so beautiful with fresh air. On the morning, I could hear bird singing. Bed was very comfortable. But we didn't like food here. Because all the meals had lamb. Marrakech is old town not modern. High recommended

Pullman Marrakech Palmeraie Resort and SpaMrs

Cheryl Q
from

Submitted on 10-09-2016

Just returned from a 11 night stay at the pullman. Lovely hotel all staff were very helpful and went out of their way to make sure everything was in place for you to have a great holiday. The food was amazing. I do however think that the evening entertainment could be improved on as out of the 11 days we only had 3 nights live entertainment. Also can't understand why you would have an adult only pool with a bar that does not cater for all inclusive guests. However I will be going back in the fut...
Just returned from a 11 night stay at the pullman. Lovely hotel all staff were very helpful and went out of their way to make sure everything was in place for you to have a great holiday. The food was amazing. I do however think that the evening entertainment could be improved on as out of the 11 days we only had 3 nights live entertainment. Also can't understand why you would have an adult only pool with a bar that does not cater for all inclusive guests. However I will be going back in the future for a short break.
Read more

Pullman Marrakech Palmeraie Resort and SpaPleasant stay, but not superb.

Vijay C
from London, United Kingdom

Submitted on 12-09-2016

Pro - location from airport; 30 mins drive
- free shuttle bus to center and back (need to book at reception).
- Pleasant reception staff on arrival*
- Lovely decor of hotel and rooms**
- 3 swimming pools (main pool, adults only pool (zen pool) & kids pool)***
- 2 restaurants - L'Oliverie (buffet food) & Mezze (Moroccan/Lebanese food)****
- Tennis, Spa, Kids activites*****
CONS - *Pleasant staff, but the communications between areas was awful. When we rang re...
Pro - location from airport; 30 mins drive
- free shuttle bus to center and back (need to book at reception).
- Pleasant reception staff on arrival*
- Lovely decor of hotel and rooms**
- 3 swimming pools (main pool, adults only pool (zen pool) & kids pool)***
- 2 restaurants - L'Oliverie (buffet food) & Mezze (Moroccan/Lebanese food)****
- Tennis, Spa, Kids activites*****
CONS - *Pleasant staff, but the communications between areas was awful. When we rang reception, by the way its dial 9 on the telephone (there was no instruction or contact book), we asked about the restaurant menu as the buffet restaurant was a different menu each night, the front staff didn't know and asked us to speak to the restaurant, when we couldn't as the restaurant wasn't yet opened. Some of the staff, barely spoke English and considering these are customer facing people (i.e barmen, reception desk, cleaners) that is pretty awful.
**The decor in the rooms is nice, BUT that still doesn't deter the fact that our room (room 219) had crack floor tiles, walls that had marks on it, a door stopper for the front door which had no stopper and only a sharp nail poking upwards, which meant if anybody didn't see and stepped in it, then a major issue would have been caused.
*** The swimming pools were large, BUT greatly disappointed as there was loose floor and wall tiles on the floor; the tiles were peeling off the floor and wall and then were loosely scattered on the floor, so when you're walking you were stepping on the small tiles, so you had to be careful not to scratch or worse cut your foot on them. On 1 day, my wife stepped on a wine glass in the pool...DOES THE POOL NOT GET CLEANED DAILY???. The slope from shallow to deep, was awfully steep, you cannot walk down that slope as you will fall down and nor can you walk up it. The hotel needs to heavily refurbish the pool as it's a major danger to the guest and needs redesigning and rebuilding.
**** The food was nice, not the best, but ok...but the con is the birds, flies, cats that were in the dining area, when guests were eating. Birds were flying about, cats were walking about and the flies is such a major concern especially when they are sitting on the fruit table. Serious health risk in my opinion.
***** The kids activities were at the back of the hotel land and it looked like a deserted area. When we took my daughter there, she was the only child there. They need to invest more money into making the kids area more appealing.
OVERALL - THE HOTEL WAS NICE, BUT THE FLAWS AND CONCERN DID HAMPER THE TRIP. HOWEVER IF YOU ARE FAMILY WITH YOUNG CHILDREN....DO NOT TAKE THEM TO THIS RESORT, AS IT IS NOT CATERED FOR YOUNG CHILDREN.
Read more

Pullman Marrakech Palmeraie Resort and SpaAll Inclusive? Are you sure?

Kyra J
from

Submitted on 14-09-2016

Myself and my boyfriend decided that Marrakesh would be our next adventure, as we both have never been before.
After looking at many hotels we thought that Pullman would be our ideal place, as it is near the city centre and is all inclusive.
Food is one of the most important things for us. We LOVE food...well who doesn't?
So an all inclusive hotel would be the best for us. So without a doubt we knew that we would opt in for this.
However, "all inclusive" isn't the case.
Not EVERYTHING is i...
Myself and my boyfriend decided that Marrakesh would be our next adventure, as we both have never been before.
After looking at many hotels we thought that Pullman would be our ideal place, as it is near the city centre and is all inclusive.
Food is one of the most important things for us. We LOVE food...well who doesn't?
So an all inclusive hotel would be the best for us. So without a doubt we knew that we would opt in for this.
However, "all inclusive" isn't the case.
Not EVERYTHING is included...and by that I mean A LOT!
We only had access to ONE restaurant...which isn't enough for us or for anyone in fact. We like variety. Who doesn't?! We were here for a week!
However, the main restaurant serve the best chicken nuggets for lunch. But sadly we only saw these 2 times on our week trip.
The whole situation with everything not being included did but a big downer on the trip as this wasn't told to us anywhere when booking this holiday, wasn't on the website and we weren't made aware by the staff until we ordered something and was told we would have to pay for it.
This whole holiday (flights + hotel) WASN'T cheap and for the all inclusive package to be a part lie wasn't okay.
We made the hotel aware that we weren't happy about this, and that we would be putting a review about this.
If you like to venture out and about then the city centre is a must. We visited it on two occasions.
The first time I hated it due to so much hassling. However we made friends with 4 other couples and they made us aware about the tourist police.
The tourist police is Marrakesh is amazing. They are more important than the normal police, so this put my mind at ease.
We returned a few days later and had an amazing time.
The hotel actually offers a great shuttle bus to and from the centre free of charge, which is amazing!
The two pools in the hotel were lovely. Having an adults only pool was an extra lovely touch.
The room was spotless and was cleaned daily by the friendly maids. The maids were so lovely and were really welcoming.
The highlight of our holiday was the entertainer Kamal. We would like Kamal to be praised on what an amazing member of staff he is.
He went out of his way to make our holiday great. Thank you Kamal, you are amazing!
So overall, Pullman is in a great location and is a great hotel but please be aware about the price you pay for the food & drink you receive in the all inclusive package.
Read more

Where do I start, I loved everything about the place, however, the people deserve a special mention. The folks at reception (Yasmine, the guys who gave me a lift), the room cleaners (Sana, latifa and Maryam), the restaurant (supreme chef racheeda, Kamal, mohammed, Hind), I simply can't list them all. The point is, the people are warm, welcoming, kind, friendly and would go above and beyond time and time again to ensure that me and my family had a nice time. Yes, the rooms were nice, the food was...
Where do I start, I loved everything about the place, however, the people deserve a special mention. The folks at reception (Yasmine, the guys who gave me a lift), the room cleaners (Sana, latifa and Maryam), the restaurant (supreme chef racheeda, Kamal, mohammed, Hind), I simply can't list them all. The point is, the people are warm, welcoming, kind, friendly and would go above and beyond time and time again to ensure that me and my family had a nice time. Yes, the rooms were nice, the food was out of this world, the hotel was beautiful, but the people are really what makes this place. Can't wait to go back!!
Read more

Pullman Marrakech Palmeraie Resort and SpaOur stay at pullmans

Mitcheldavies
from Sutton, United Kingdom

Submitted on 17-09-2016

First impressions of the hotel was beautiful I went with my girlfriend and we're both 20 years of age it was so relaxing but being young I felt some staff were dismissive and we felt a bit left out but then on our third day in we met a barman/waiter named AMINE HAFIL who made the second half of our stay amazing every time he saw us his face lit up as did ours and everything he did was exceptional, if you stay at Pullmans and you have the pleasure of amine serving you then you will be lucky and I...
First impressions of the hotel was beautiful I went with my girlfriend and we're both 20 years of age it was so relaxing but being young I felt some staff were dismissive and we felt a bit left out but then on our third day in we met a barman/waiter named AMINE HAFIL who made the second half of our stay amazing every time he saw us his face lit up as did ours and everything he did was exceptional, if you stay at Pullmans and you have the pleasure of amine serving you then you will be lucky and I can guarantee he will make your stay perfect. Also I recommend the zen pool(adult pool) but the downside is that you have to walk to get all inclusive drinks.
Read more

Pullman Marrakech Palmeraie Resort and SpaNot a 5 star

jacquiessex
from essex

Submitted on 19-09-2016

We have just returned from 5 days at the Pullman Marrakech and firstly I would say that this hotel is NOT a five star resort and definately not an all-inclusive resort.
When we arrived at this hotel the reception staff spent more time explaining what was NOT included in the all-inclusive package than what was included. There is only one restaurant that is included and the food is extremely average, the choice is boring and completely uninspiring.
If you decide to go to the adult pool then t...
We have just returned from 5 days at the Pullman Marrakech and firstly I would say that this hotel is NOT a five star resort and definately not an all-inclusive resort.
When we arrived at this hotel the reception staff spent more time explaining what was NOT included in the all-inclusive package than what was included. There is only one restaurant that is included and the food is extremely average, the choice is boring and completely uninspiring.
If you decide to go to the adult pool then the all-inclusive does not apply which is completly ridiculous, we found the whole "all-inclusive" concept ambiguous at best and stupid. We also found that waiting staff were fine until they saw the all-inclusive band and then their attitude changed and your order was less important, on numerous occasions we had to ask again regarding our order both in the bar and restaurant.
We came back to our room one day and our patio door was left open, being a ground floor room this was unacceptable so I asked reception to make sure this did not happen again which I was assured it would not. The next day we came back and again the patio door was open, it should not take several complaints to get something so simple rectified which is the reason I do not think this resort is a five star.
In my opinion this hotel is a four star at best and the all-inclusive option should be reviewed, what difference does it make whether you pay before you go on holiday for food and drink or pay in resort, YOU HAVE STILL PAID and the attitude of staff should not change, this I find rude and offensive.
Read more

Pullman Marrakech Palmeraie Resort and SpaSuch a disappointment

SophPearce
from

Submitted on 20-09-2016

Let me start by saying I have visited this hotel before and I loved every second of it - hence why I returned! I can't fault the hotel itself, the grounds are stunning and the location is great however my issue was the 'all inclusive'. I won't really mention the staff as a British client they tend to leave you to it - I can't comment on service I didn't receive! When we visited in February the all inclusive offering was very extensive, this time the menu had shrunk to just pizza at lunch (when p...
Let me start by saying I have visited this hotel before and I loved every second of it - hence why I returned! I can't fault the hotel itself, the grounds are stunning and the location is great however my issue was the 'all inclusive'. I won't really mention the staff as a British client they tend to leave you to it - I can't comment on service I didn't receive! When we visited in February the all inclusive offering was very extensive, this time the menu had shrunk to just pizza at lunch (when previously there were burgers, club sandwiches and various options to choose from). The drinks which were originally all included, had now been limited to very basic spirits and nothing but wine with dinner. The final straw was when I tried to order room service for my breakfast at 11:23 (which incidentally I was prepared to pay extra for) only to be told that only continental breakfast was available at this time, despite the menu in the room quite clearly saying that all breakfast room service options were available until 12:00. Not the way a 5* hotel operates in my experience. Eventually I gave up and have resolved to the fact that one of my favourite hotels has been ruined by a cost cutting exercise! I believe there are considerably better levels of all inclusive in the area which would also cost much less - I'll be returning to them in future.
Read more

We stayed at this resort for 7 nights and we enjoyed it. People were friendly, polite.
The food was excellent. The facilities were excellent too. Especially for kids this is the place to be. They have a range of activities age depending. Plus a dedicated kids pool which was a pure benefit.
My only nagative point here would be the kids menu could have more variety. My 2.5 year old can be fussy but all that was on offer was chicken nuggets and chips. Or soup. Finally, call me picky, but I had a...
We stayed at this resort for 7 nights and we enjoyed it. People were friendly, polite.
The food was excellent. The facilities were excellent too. Especially for kids this is the place to be. They have a range of activities age depending. Plus a dedicated kids pool which was a pure benefit.
My only nagative point here would be the kids menu could have more variety. My 2.5 year old can be fussy but all that was on offer was chicken nuggets and chips. Or soup. Finally, call me picky, but I had attendents knocking on the room door either getting confused with who needed their assistance and/or barging in at the time of cleaning. This was a little annoying as the little one naps duing the day and the disturbed his sleep and you dont want a grumpy toddler around. The signs on the door well they didn't really pay attention to that i guess.
Overall a great stay, fantastic facilities and excellent people. Will return and recommend to friends and family.
Read more

Pullman Marrakech Palmeraie Resort and SpaGreat Family Stay

Anonymous Guest
from

Submitted on 22-09-2016

We've just come back from 7 nights at the Pullman having visited as a family with a baby, and we had an excellent stay.
The good: Rooms generally pleasant, perfectly OK but nothing to get to excited about.
Grounds are extensive, with mini golf, several pools, tennis, gym etc, so plenty to do if you choose not to leave the resort.
If you do leave, then the free shuttle into the city is very handy.
Food is varied and tasty.
Feedback- on two separate occasions separate staff members asked us t...
We've just come back from 7 nights at the Pullman having visited as a family with a baby, and we had an excellent stay.
The good: Rooms generally pleasant, perfectly OK but nothing to get to excited about.
Grounds are extensive, with mini golf, several pools, tennis, gym etc, so plenty to do if you choose not to leave the resort.
If you do leave, then the free shuttle into the city is very handy.
Food is varied and tasty.
Feedback- on two separate occasions separate staff members asked us to provide open and honest feedback, particularly about anything they could do to improve our stay.
There was some noise from the room above, mainly because they weren't too concerned about disturbing other guests, but the instant we mentioned this to reception they gave us a different room, so we have no qualms there.
The very good:
The staff. In particular Youssef at the pool, Kamal, those at the Oasis bar and those on reception. Our daughter was spoilt rotten by all, frequently being taken away (with our permission of course) for play or simply to go for a walk - there were a number of times she was spotted handing out towels to guests! She got to the point where just spotting Youssef brought out a massive smile on her face, and they were delightful to watch together. Kamal was a genuinely lovely and fun guy, and it was a breath of fresh air to have genuine friendly interactions at a 5* establishment. We've never been anywhere where the staff have got teary eyed when we left (although this was about our baby leaving rather than us!!).
The 'pods' at the swimming pool, essentially a king size sun lounger, these made spending time at the pool with a young baby an absolute doddle. She could crawl, play and enjoy herself all within our reach without us having to worry about her leaving our sight, they really did help us relax and her enjoy her holiday.
'Room for improvement':
Very little. The different levels of 'All Inclusive' weren't made apparent until we arrived, but we can live with that.
The tiles in the main pool have come loose, but it sounded like this was going to be fixed soon, but it meant that we had to take care when in the pool.
Generally a very enjoyable, relaxing stay, with good food and great staff. Definitely somewhere I'd recommend to others.
Read more

Pullman Marrakech Palmeraie Resort and SpaFabulous holiday

Sassafrassanrassan
from Great Torrington, United Kingdom

Submitted on 23-09-2016

I agree with other reviewers that the all inclusive is not the best however we knew that this holiday was All inclusive "lite" when we went and so that wasn't too much of an issue. The rest was fabulous- the lovely adult only Zen pool, relaxing grounds and activities and wonderful staff. Amine from the bar being the best and Mohamed in the restaurant and of course the lovely Tariq. I would return because for me the hotel was just what we wanted, quiet, relaxed and lovely people. Not too many kid...
I agree with other reviewers that the all inclusive is not the best however we knew that this holiday was All inclusive "lite" when we went and so that wasn't too much of an issue. The rest was fabulous- the lovely adult only Zen pool, relaxing grounds and activities and wonderful staff. Amine from the bar being the best and Mohamed in the restaurant and of course the lovely Tariq. I would return because for me the hotel was just what we wanted, quiet, relaxed and lovely people. Not too many kids or noisy people and perfect weather with great trips to Marrakech and Atlas Mountains. Allowing people (mostly French) to smoke at mealtimes should be stopped though and if the hotel reviews the "smaller drinks for AI" and treats its AI customers better then this would get a 5 star rating instead of 4.
Read more

Pullman Marrakech Palmeraie Resort and SpaGreat resort!

nk_shah2
from London

Submitted on 23-09-2016

We travelled as a group of 18 people. Really friendly staff who helped us check in and get us into our rooms as quickly as possible. We arrived 4 hours before our check-in time so some of the rooms weren't ready, however they made us feel comfortable and let us use the hotel facilities like the bathrooms, pool, restaurants and bar until our rooms were ready. Location was a bit out of the way, but it was really easy to get taxis to get into town. Rooms were nice, air conditioning worked brilliant...
We travelled as a group of 18 people. Really friendly staff who helped us check in and get us into our rooms as quickly as possible. We arrived 4 hours before our check-in time so some of the rooms weren't ready, however they made us feel comfortable and let us use the hotel facilities like the bathrooms, pool, restaurants and bar until our rooms were ready. Location was a bit out of the way, but it was really easy to get taxis to get into town. Rooms were nice, air conditioning worked brilliantly and housekeeping was very good.
Overall - great place to stay, facilities are brilliant, staff are very helpful and attentive, restaurants are decent.
Read more

Pullman Marrakech Palmeraie Resort and SpaOver all our stay was good however we were over charged at this hotel and the hotel employees don;t seem to add up right

Jaspal W
from

Submitted on 25-09-2016

When we checked in we were told that if you buy the breakfast in advance the price will be cheaper, we agreed to pay upfront. But when we checked out I noticed we were charged the full price, I asked the hotel employee why we did not get the discount which was offered to us. She said oh its there which she could not show then she called her superior and she said oh its there gave me the second invoice showing the same charges with higher total at the end and tried to tell me that discount is the...
When we checked in we were told that if you buy the breakfast in advance the price will be cheaper, we agreed to pay upfront. But when we checked out I noticed we were charged the full price, I asked the hotel employee why we did not get the discount which was offered to us. She said oh its there which she could not show then she called her superior and she said oh its there gave me the second invoice showing the same charges with higher total at the end and tried to tell me that discount is there and offered to show it to me on her computer. After going in circles for some time she said I can talk to the manager and we did not have time for all that. Basically we were over charged about 600 Dirhams.
Read more

Stayed for 3 nights in June. Room was air conditioned, fully equipped with toiletries, robe, slippers, towels, fridge, extra bedding, safe, hairdryer, tv, tea and coffee making facilities and balcony, every day we had fresh bottled water and every evening chocolates on our pillows, we had delicious dates on our arrival. Late check out fee very reasonable, man in buggy drove us and our luggage to our room. More like little apartments. The grounds and interior of the hotel spotless and beautiful, ...
Stayed for 3 nights in June. Room was air conditioned, fully equipped with toiletries, robe, slippers, towels, fridge, extra bedding, safe, hairdryer, tv, tea and coffee making facilities and balcony, every day we had fresh bottled water and every evening chocolates on our pillows, we had delicious dates on our arrival. Late check out fee very reasonable, man in buggy drove us and our luggage to our room. More like little apartments. The grounds and interior of the hotel spotless and beautiful, the staff cannot do enough to help, make you feel welcome, wait on you hand and foot! The buffet food for breakfast and dinner was plentiful and varied, very fresh, however the hot dishes weren't effectively warmed in the servers and there wasn't enough traditional morrocan food to try! Chocolate breakfast was amazing to see and eat! There is a cash point in reception, a gift shop, a spa and another restaurant. There is a pool snack bar where lunch prices are reasonable, wine wasn't too expensive on the cheapest bottle! Sun loungers around the pools were very comfortable and beach towels provided. Free shuttle bus into the medina almost hourly throughout the day. Very good free wifi throughout the resort. We really enjoyed our break here, thank you to all the staff who do a brilliant job at making this hotel so special!
Read more

Pullman Marrakech Palmeraie Resort and SpaTrying hard

Baggiemc
from

Submitted on 26-09-2016

I really liked this hotel. They have a really nice quiet pool which is for adults which was abused by one French family during out stay. The staff were warm and friendly even if some had very little English. The main pool is set to be refurbished this October and they were adding a paddling pool while we were there. The food is good.
There was a couple a conferences on during my time there and meal times could get busy and some service slow down resulted.

Pullman Marrakech Palmeraie Resort and SpaNot 5 star

travellerAndFoody
from

Submitted on 29-09-2016

Me and my fiance stayed here for 5 days. The hotel grounds are lovely and cannot be faulted. However the room is very basic. The toikets on the grounds are better than the ones in your rooms. Also you may be sharing your room with spiders and ants. The walls are very thin too, we were awoken on our first day at 4 in the morning by guests who may have had a few too many.
The staff arnt the friendliest if you don't know french. You are treated like your a burden to them when asking for something....
Me and my fiance stayed here for 5 days. The hotel grounds are lovely and cannot be faulted. However the room is very basic. The toikets on the grounds are better than the ones in your rooms. Also you may be sharing your room with spiders and ants. The walls are very thin too, we were awoken on our first day at 4 in the morning by guests who may have had a few too many.
The staff arnt the friendliest if you don't know french. You are treated like your a burden to them when asking for something. I asked for an ashtray waited 10 minutes and realised he didn't understand what I said so I asked someone else, after pointing at my cigarettes and gesturing I needed an ashtray I received one. Also asked for some coffee with breakfast which didn't arrive so we left.
On the plus side if you speak French I'm sure you will have a great stay as it seems they are a lot more warming to french speakers.
Also it states breakfast starts at 7.. wel it doesn't, you will only get croissant and fruit. The cooks for eggs etc don't start till 8. The best thing about lunch? Chicken nuggets.
After reading reviews on the pool had loose tiles, I thought this would be sorted at least by the time we had arrived but no it wasn't.
On our first day we got dropped to our rooms in a caddie my a miserable chap who then waited around for a tip!!
When we exchanged money 10 minutes before the shuttle I realised wed been short changed, I asked for a receipt and they panicked and ran to and from the back, they then started serving other people. We waited 10 minutes and still no receipt, we became frustrated and left else we would have missed the shuttle.
The shuttle itself it basic too and full of flies and an angry driver who does not like traffic! Not professional at all.
All inclusive is in fact NOT all inclusive you get a very basic package. Also if you are a vegetarian you will struggle l. If you are vegetarian and don't speak French do not stay here. We saw an indian British couple who were asking what they could eat.. They were showed to the salad bar. That's it and when showing the mains they were claiming things were vegetarian when it wasn't me and my partner had to tell them no that has fish or ham or eggs in it.
When receiving information pamphlets expect them to be french as they have limited English pamphlets.
For a hotel with such high reputation I would expect staff to speak English at least. Yes there number 1 clientele basis is french however second is British or English speakers.
The hotel may look amazing but at the end of the day when customer service standards are at its lowest it can completely ruin your stay.
Avoid staying here if you don't know french!
Read more

Pullman Marrakech Palmeraie Resort and SpaAmazing hotel and flawless service

Sylvia N
from

Submitted on 30-09-2016

The hotel is wonderful with a very personalised and flawless service. The pool is wonderful with a full exposition to sunlight. It is just a great place to have a cocktail. The room is beautifully decorated and lovely a very comfortable bed. The bathroom is perfect. A lovely hotel with great facilities.

Very fine hotel with a very good atmosphere. It is clear to me that the staff are very good trained to give the customers a very good experience â?? we all feel us welcomed.
Yasmine is a host in world-class â?? our personal â??welcomeâ??nerâ?? a smiling girl that we will never forget :-)

Pullman Marrakech Palmeraie Resort and SpaWonderful

jackrussellmabel
from Chippenham, United Kingdom

Submitted on 08-10-2016

I stayed here with my husband for a 4 night stay.
From beginning to end we had a very relaxing stay. The staff were so helpful especially the young waiters in the restaurant and bar areas and would put the staff in some of the hotels we have stayed in in other cities to shame !!
The food was very varied and suitable for most tastes and lots of it. We were all inclusive so we could have as much as we wanted. All buffet style.
Drinks were also included but as we only drink a couple of glasses of...
I stayed here with my husband for a 4 night stay.
From beginning to end we had a very relaxing stay. The staff were so helpful especially the young waiters in the restaurant and bar areas and would put the staff in some of the hotels we have stayed in in other cities to shame !!
The food was very varied and suitable for most tastes and lots of it. We were all inclusive so we could have as much as we wanted. All buffet style.
Drinks were also included but as we only drink a couple of glasses of wine and beer each day this wasn't an issue.
One of the swimming pools was closed for maintenance. Again not an issue.
We sat by the smaller pool which had a snack bar and again drinks were brought to us.
The waiters by the pool were keen to put up the sun umbrellas one time when it rained so we didn't get wet ð???
The gardens are glorious and when the lavender is out I am sure it will put on a spectacular display. There is a small hotel shop selling gifts, jewellery and toiletries.
Our room on the first floor was comfortable and clean. Air conditioned and with a hairdryer. No iron. Quiet.
Power shower, balcony, safe,fridge and kettle with assortment of teas,coffee and milk. Linen could be changed each day.
There was a laundering service.
We caught the hotel bus each day into Marrakech at no extra charge. You do need to book at reception! This stops by the Artisan market which was well worth a visit or 3!! Don't get misled when you get off the bus by a stranger who offers to take you to the souks or government shop !!!!
The only2 minor issues we had when we first arrived were : our door wouldn't lock and our room safe would not either. One brief call to reception and a maintenance person was with us within 5 minutes to fix ð???ð???ð???
We would definitely return and only sorry we hadn't booked for longer ð???ð???ð???ð???
Read more

Pullman Marrakech Palmeraie Resort and SpaGood hotel overall

Nik S
from Oxford, United Kingdom

Submitted on 08-10-2016

The pools, the rooms, and the communal areas were all very nice - the entire hotel is clean, no shortage of sunbeds, garden areas kept very neat too. Rooms are small ish but very comfortable, aircon is quiet, bathrooms spotless, staff are good too. Have a couple of gripes: 1. Service at breakfast was appalling, dirty plates left out, waiting for coffee/cutlery/glasses for ages, food not great and not replenished quickly, juices run out and no one bothers to fill it back up 2. Drinks are very, v...
The pools, the rooms, and the communal areas were all very nice - the entire hotel is clean, no shortage of sunbeds, garden areas kept very neat too. Rooms are small ish but very comfortable, aircon is quiet, bathrooms spotless, staff are good too. Have a couple of gripes: 1. Service at breakfast was appalling, dirty plates left out, waiting for coffee/cutlery/glasses for ages, food not great and not replenished quickly, juices run out and no one bothers to fill it back up 2. Drinks are very, very expensive - even soft drinks are extortionate. There is absolutely no where nearby to purchase snacks or soft drinks making for an expensive time when you're sat around the pool! Shuttle bus to town is good, but stops running really early meaning you need to get taxis back. It's about a 15 min drive away from the city centre.
Read more

Pullman Marrakech Palmeraie Resort and SpaPd

Anonymous Guest
from

Submitted on 12-10-2016

This hotel is at the top!!! The grounds are lush and the rooms are fabulous. The staff will meet your every need. The restaurant food is like a gourmet meal! Taxis are at your disposal and the hotel has regularly scheduled shuttles into town. My entire experience is one I'd like to enjoy again and again. Highly recommended.

Was there 2 nights for a week-end. Very nice hotel, in the remote Palmeraie area (hourly shuttle available nonetheless, free of charge, provided by the hotel). Does look like a "holiday club" but with very high standard! Very good amenities in the room, which was of decent size and standard. Main pool was unfortunately closed though a big second pool was open. Really appreciated the breakfast (didn't test the "All-Inclusive" package). Very decent to have a drink in the evening as well! Good bed ...
Was there 2 nights for a week-end. Very nice hotel, in the remote Palmeraie area (hourly shuttle available nonetheless, free of charge, provided by the hotel). Does look like a "holiday club" but with very high standard! Very good amenities in the room, which was of decent size and standard. Main pool was unfortunately closed though a big second pool was open. Really appreciated the breakfast (didn't test the "All-Inclusive" package). Very decent to have a drink in the evening as well! Good bed and towels. Will definitely go back ! Free parking in the hotel and good wifi in the room.
Read more

Pullman Marrakech Palmeraie Resort and SpaVery nice but!

karenlewell
from Whakatane, New Zealand

Submitted on 17-10-2016

We were a family of 3 adults and 2 small children. Had paid for the 'all inclusive'. Food was great, lots of choice. Beer and wine of good quality. Had a few glitches on checking in but were settled in good time. Being able to converse in french would be an advantage, often ignored if waiting staff didn't understand our kiwi accent.Would not recommend the Mezze restaurant, buffet food far better. We had a birthday celebration and staff got into the celebration, really appreciated that. Make sure...
We were a family of 3 adults and 2 small children. Had paid for the 'all inclusive'. Food was great, lots of choice. Beer and wine of good quality. Had a few glitches on checking in but were settled in good time. Being able to converse in french would be an advantage, often ignored if waiting staff didn't understand our kiwi accent.Would not recommend the Mezze restaurant, buffet food far better. We had a birthday celebration and staff got into the celebration, really appreciated that. Make sure about the type of room you require, ours was set up for wheelchair guests, our male had to kneel to see in mirror to shave! Overall a lovely place to stay.
Read more

Pullman Marrakech Palmeraie Resort and SpaExcellent surroundings and service

Joseph N
from

Submitted on 18-10-2016

My partner and I loved this place from the second we checked in. We love going to places where everything just flows and no issues are raised.
All the staff we encountered could not help enough and after a short time knew who we were and what we liked.
The room we stayed in was modern and contained everything you would expect from a 5* resort and cleaned to a high standard everyday.
If I were going to give a con I would say the food could be improved while it was mostly tasty and hot there...
My partner and I loved this place from the second we checked in. We love going to places where everything just flows and no issues are raised.
All the staff we encountered could not help enough and after a short time knew who we were and what we liked.
The room we stayed in was modern and contained everything you would expect from a 5* resort and cleaned to a high standard everyday.
If I were going to give a con I would say the food could be improved while it was mostly tasty and hot there could have been more variety at breakfast and lunch. Dinner time was something different every night and cannot fault.
Overall very happy with our stay and wish we didn't have to leave.
We also asked for a late check out as our flight wasn't until late this of course was also not a problem.
Read more

Pullman Marrakech Palmeraie Resort and SpaGenial

imeneimene
from france

Submitted on 18-10-2016

It was a very romantic place I recommand the 5stars hotel staff were nice and smiling really friendly. We have been there for a romantic weekend and we really enjoyed it. Bit far from the center we rent a car so only 10minutes drive. I highly recommand we were there in october it was quiet and nice....don't hesitate to add the breakfast it was delicious :)

Pullman Marrakech Palmeraie Resort and SpaAmazing value for money with great staff

SafwanS2013
from Camberley, United Kingdom

Submitted on 18-10-2016

The resort is clean and has many facilities including, tennis, kayaking, table tennis and more .There is a paddling pool for kids and a new pool was in the process of completion for the elder kids, while there is another pool for the adults. Staff are very welcoming, professional and helpful. Made to feel special from start to finish. Though the main spoken language is French, you can easily get by at the resort in English. The reception staff are fluent in English. We had Breakfast and Dinner B...
The resort is clean and has many facilities including, tennis, kayaking, table tennis and more .There is a paddling pool for kids and a new pool was in the process of completion for the elder kids, while there is another pool for the adults. Staff are very welcoming, professional and helpful. Made to feel special from start to finish. Though the main spoken language is French, you can easily get by at the resort in English. The reception staff are fluent in English. We had Breakfast and Dinner Buffer included in our deal and there is a lot of variety and over all food is good quality, They have other restaurants if you want something different. The Spa was very good value for money with friendly and professional staff.
They are working hard to make the resort better and adding plants and greenery all the time.
Rooms are cleaned daily and WiFi is available throughout the resort and in your room.
Overall a wonderful and relaxing experience
Read more

Pullman Marrakech Palmeraie Resort and SpaLovely hotel

Janicevic
from London, United Kingdom

Submitted on 18-10-2016

Spent an amazing 4 night break at this hotel. The grounds and swimming pool are lovely. The food is amazing. The staff are all so friendly and can not do enough to welcome you and look after you during your stay. Kamal is a real asset to the hotel. So friendly and helpful. it amazes me how he remembers everyone's name. At times service in the bar and restaurant can be a bit slow. As we were there to relax did not worry about it. Will definitely be returning. The main pool was closed during our s...
Spent an amazing 4 night break at this hotel. The grounds and swimming pool are lovely. The food is amazing. The staff are all so friendly and can not do enough to welcome you and look after you during your stay. Kamal is a real asset to the hotel. So friendly and helpful. it amazes me how he remembers everyone's name. At times service in the bar and restaurant can be a bit slow. As we were there to relax did not worry about it. Will definitely be returning. The main pool was closed during our stay. Would like to see it open. They have a small farm and children's area. They also grow a lot of their own veg and herbs in the grounds can not get fresher than that. They run a mini bus into town throughout the day. Needs to be arranged at reception. We went one evening to the Medina. That is an experience in it self. We would have liked to use the Spa but it is very expensive.
Read more

Pullman Marrakech Palmeraie Resort and SpaAmazing hotel with fantastic staff and kids club

Rebecca E
from

Submitted on 26-10-2016

We booked the Pullman as we were looking for an all inclusive hotel a little way out of the Medina for October half term for our family of five. We wanted to relax, but also visit the Atlas Mountains and spend some time in the Souks and Medina.
From the moment we arrived it was absolutely fantastic (note - do not pay anymore than 150 dirhams for a taxi from the airport!), we were greeted with hot towels, mint tea and biscuits at check-in, and while the hotel largely catered to French guests al...
We booked the Pullman as we were looking for an all inclusive hotel a little way out of the Medina for October half term for our family of five. We wanted to relax, but also visit the Atlas Mountains and spend some time in the Souks and Medina.
From the moment we arrived it was absolutely fantastic (note - do not pay anymore than 150 dirhams for a taxi from the airport!), we were greeted with hot towels, mint tea and biscuits at check-in, and while the hotel largely catered to French guests all staff spoke English well.
This isn't a kid-friendly hotel where your kids will be over-stimulated and go over the edge into hyperactivity. It was so much better than that. Our three children (age 9, 8 and 3) were made to feel welcome and loved everywhere they went and the kids club was truly outstanding. We were anticipating putting our kids in to the club for maybe one morning whilst we relaxed by the pool, but they loved it so much (and what's not to love about camel rides, making traditional Moroccan bread in an open fire, pelting around the vast grounds in go karts, and making pottery on a wheel), that they begged to go in every morning and were upset when we said they couldn't go. When we came to collect them they didn't want to leave. The kids club facilities are also pretty great with trampolines, a rock climbing wall, a little farm with donkey, goats, peacocks, chickens, turkeys, geese etc., climbing frames, table tennis, indoor play area, play tents and race track. The kids club also puts on evening entertainment - a real highlight for us was one of the nights where they had a kids dinner party, which meant parents had a couple hours off.
I was a bit worried about the food in the all-inclusive having read some of the previous reviews, but it was of good quality and variety. Each night had a different theme (Chinese, Italian etc.), as well as a large selection of salads and Moroccan tagines. The rooms were modern and clean, each with their own balcony and beds were comfy.
Pullman has great facilities (3 pools (one for adults only, one for families, and a baby pool- which were heated halfway through our stay) and a lake for kayaking and pedalo, mini golf, tennis, and a football pitch). The hotel is a great oasis from the medina (which you can access by free shuttle every hour - it's about a ten minute ride), but what makes it truly wonderful, and the best holiday we have had, is the staff. Saber, who by the second day knew what we were drinking and brought it to us before we even got up to ask; Kamal who went the extra mile to talk to every single guest and make them feel welcome; Youssef at the pool and the totally amazing kids' club staff - every single one of whom seemed to loved their jobs. Special mention has to go to Tarik, Adil and Mohammed who my children are all still talking about.
The only thing that would have made our stay better (and cheaper!) is if we could have all stayed in one room - as we could have easily fit, but were told the maximum occupancy was four people even with a toddler staying in a cot. This meant we had to stay in two rooms, with my husband and I separated as the rooms were not adjoining.
Read more

Pullman Marrakech Palmeraie Resort and SpaFantastic hotel.

mariemurray
from

Submitted on 30-10-2016

The staff were extremely friendly and helpful. We very much appreciated their personal touches because it showed that they valued us as visitors to the hotel and they were considerate enough to want to make our stay as pleasant as possible. The facilities were great as was the food and theyrooms were very comfortable. We'll definitely be returning.

Pullman Marrakech Palmeraie Resort and SpaKids club & Pool staff

James D
from London, United Kingdom

Submitted on 30-10-2016

Just landed back from a week's break and want to share our experience. I'm going to leave a separate review of the stay as a whole (a few constructive observations) but for now wanted to mention two of the highlights.
1) Kid's club. Specifically the staff. I have never seen our 2 and 5 year old kids so enamoured and full of hugs and kisses on departure, for the staff that looked after and entertained them throughout our team. Special mention to Miryiam, Agil, Madi and Tarik.
2) Pool staff. I...
Just landed back from a week's break and want to share our experience. I'm going to leave a separate review of the stay as a whole (a few constructive observations) but for now wanted to mention two of the highlights.
1) Kid's club. Specifically the staff. I have never seen our 2 and 5 year old kids so enamoured and full of hugs and kisses on departure, for the staff that looked after and entertained them throughout our team. Special mention to Miryiam, Agil, Madi and Tarik.
2) Pool staff. If having your kids well looked after wasn't holiday enough, the consistently friendly and animated interactions with the pool team: Kamal (Camel to the kids), Yousseff and Mohamed, kept us 'big kids' well and truly entertained. With daily greetings and friendly jokes as they did the rounds (with great English - Kamal was a pro..) to table tennis duals and regular round ups of the poolside adventurous for a game of beach volley ball.
The above team members were the stand out heroes and made an ok venue into a great experience.
Thank you
James & Carol
Read more

Pullman Marrakech Palmeraie Resort and SpaNothing to fault!

tobi67
from Lymington

Submitted on 31-10-2016

Every half term we go to a different country for a week. This year we chose Morocco. The resort my wife had found, the 5 star Pullmann in Marrakesh was simply superb.
First class service, warm welcome, offer of tea and drinks on arrival, taking care of the luggage, the extremely quiet 2 room suites as booked, free kids and baby club (Adil, the manager, is the most lovable person), heated outdoor pool for families, a second (unheated) Zen pool only for adults, a lake for free kayaking, tennis, b...
Every half term we go to a different country for a week. This year we chose Morocco. The resort my wife had found, the 5 star Pullmann in Marrakesh was simply superb.
First class service, warm welcome, offer of tea and drinks on arrival, taking care of the luggage, the extremely quiet 2 room suites as booked, free kids and baby club (Adil, the manager, is the most lovable person), heated outdoor pool for families, a second (unheated) Zen pool only for adults, a lake for free kayaking, tennis, beach volleyball, table tennis and table football, several restaurants with the most wonderful all inclusive buffet (very creative), pool service, delightful and very tasteful evening events (it was Halloween and the kids club created an amazing show with all kids involved, nice bars et cetera.
I have been working for almost 30 years in the hotel and catering industry and have my own first class Bed and Breakfast in the UK and I must say, that holiday in the Pullmann resort was outstanding and I am re-booking for next October.
And the best bit of the Marrakech holiday- no Mosquitos. You can leave the windows open at night open, no nets and no tons of anti-mosquito spray necessary. Great.
Read more

Pullman Marrakech Palmeraie Resort and SpaOverall great stay but disappointed with the pool closure

Travelh0lic07
from London, United Kingdom

Submitted on 01-11-2016

Overall the hotel is very nice, with clean, contemporary rooms (altho not 5 star), good service, nice grounds and the a la carte restaurant had fantastic food. However, when we visited, the main pool was closed for repair and all guests had to use the smaller, crowded, usually adults-only pool. This was a major disappointment for us and were surprised we hadn't been informed upon booking. Drinks are also very expensive and do double check your bill to ensure you're being charged for what you ord...
Overall the hotel is very nice, with clean, contemporary rooms (altho not 5 star), good service, nice grounds and the a la carte restaurant had fantastic food. However, when we visited, the main pool was closed for repair and all guests had to use the smaller, crowded, usually adults-only pool. This was a major disappointment for us and were surprised we hadn't been informed upon booking. Drinks are also very expensive and do double check your bill to ensure you're being charged for what you ordered. Per other reviews, it definitely helps to engage with the staff in French.
Read more

Pullman Marrakech Palmeraie Resort and SpaIt could have been much more but ruined by some totally insensitive guests.

Riz24
from London, United Kingdom

Submitted on 04-11-2016

Stayed 4 days at the end of October with young children. We wanted a quiet place for some relaxation. The location was out of the ways- again that is not a problem especially as they had an efficient shuttle service to the town center. We had read reviews that the outer buildings were very quiet and private and were happy to have a ground floor family room.
Pluses
The first two days were bliss. The room was adequate size wise, comfortable and clean. The grounds are spacious and well maintaine...
Stayed 4 days at the end of October with young children. We wanted a quiet place for some relaxation. The location was out of the ways- again that is not a problem especially as they had an efficient shuttle service to the town center. We had read reviews that the outer buildings were very quiet and private and were happy to have a ground floor family room.
Pluses
The first two days were bliss. The room was adequate size wise, comfortable and clean. The grounds are spacious and well maintained. We didn't mind the long walks from our building to the reception/dining/recreation areas etc as it was so pleasant. The kids village was excellent as was the boating lake.
Minuses
Breakfast, apart from one day, was rather monotonous with limited variety. It seemed squarely aimed at a French clientele.
Service wasn't great. We requested an iron and board. It came but the iron didn't work. We informed reception twice further and again a non functioning iron was given. We gave up asking after the second day.
However the worst problem occurred on the 3rd and 4th nights. A family with lots of young teenagers took the upper level of our building. They made incredible amounts of noise- in fact at 130am I thought some one was being attacked due to the screaming. I called security and popped out to see what was going on. A gang of youths were running around, banging on doors, moving furniture, screaming at the top of their voices. Security came promptly and warned them and I got an apology from the mother of the kids who explained that they were celebrating a birthday! Unfortunately although the outside noise died down after that, the people upstairs continued to constantly move furniture around till 3am- the sleep depriving noise of metal feet being scraped across marble floors is one of the more torturous things in life. We made further complaints in the morning at reception and were told that we could be moved to another room.
We spent the whole day out in the valleys that day and on return further made the complaint as we felt that a repeat of the previous night was very likely. Unfortunately we were told that the hotel was now fully booked (so moving was not possible) but the hotel would deal with any noise issues that night- all we had to do was call reception. When the partying continued at 11pm- we called and were told that they were having a party till midnight- are not the grounds spacious enough to find somewhere else away from where people are trying to sleep to have a party we thought?? At 130 am it was that terrible grating sound again. When we called reception we were told to speak to the morning staff.
What does a hotel do when you have one guest wanting peace and quite and another guest wanting to have a party? It's not easy for certain but we felt that there needed to be a clear policy in place to deal with it. There wasn't. The night staff weren't aware of the day staff and complaints and concerns weren't noted. At departure we were offered a discounted fare to the airport (we were going to Casa and had arranged transport) and then free lunch (not really needed at 12pm).
Read more

I visited this Hotel in October with my Mom. We entered the Hotel and from that point on you get the best treatment you can imagine.
At the reception, there was AMINE, who treated us so nice, explained everything well and made us feel like home.
Our room was not finished when we arrived, we were so early, about 11am. Then we asked if it's possible to get a room in the upper floor, cause we would feel more cozy. That was no problem, there was already one finished and we were brought there with ou...
I visited this Hotel in October with my Mom. We entered the Hotel and from that point on you get the best treatment you can imagine.
At the reception, there was AMINE, who treated us so nice, explained everything well and made us feel like home.
Our room was not finished when we arrived, we were so early, about 11am. Then we asked if it's possible to get a room in the upper floor, cause we would feel more cozy. That was no problem, there was already one finished and we were brought there with our luggage by a golf cart.
The room was nice, cooled on 18 degrees, clean, enough space.
The whole hotel area is like an relaxing oasis, wonderful!
We booked all inclusive, and the employees treated us as nice as they did to all the other customers. Doesn't matter if it was KAMAL and the guys at the Pool or the waitress at breakfast, lunch or dinner.
Every time I entered the Lobby and needed to ask something at the reception, AMINE always explained everything in a very nice and proper way to me.
Checking out was as easy as checking in, it was just sad to leave this wonderful place with this nice people.
Have to go there again!!
Read more

Pullman Marrakech Palmeraie Resort and SpaVery nice family holiday

Patrick S
from

Submitted on 08-11-2016

Nice hotel with friendly staff.
We booked diretly the room over the Internet Page of the hotel and received a very fair price.
We had a Family room for us (2 adults with 2 kids) - size of the room is rather small.
Very nice kids club, but very French speaking environment.

Pullman Marrakech Palmeraie Resort and Spavery good hotel

bvdmeersch
from roeselare

Submitted on 09-11-2016

good food and friendly people
a good service and also the garden is beautiful - It is a very quiet hotel not so good for children - however there is also a childrens corner In the evening there is also music and a nice bar - the weather is excellent in september so I had a good week

Pullman Marrakech Palmeraie Resort and SpaThe Kids Club was outstanding!

Harplove
from Paris, France

Submitted on 10-11-2016

We stayed at the Pullman in mid October and had a great time, all because of the Kids Club! The caregivers at the Kids Club were so patient, kind, caring, loving and fun! They were all outstanding, but the names I remember are: Tarik, Abdel and Adil.. the love these people had for the kids in their care was immeasurable.
Because the Kids Club was so good, the other flaws of the resort seemed so inconsequential. The food was okay, not outstanding, but good. The room was nice but it did seem...
We stayed at the Pullman in mid October and had a great time, all because of the Kids Club! The caregivers at the Kids Club were so patient, kind, caring, loving and fun! They were all outstanding, but the names I remember are: Tarik, Abdel and Adil.. the love these people had for the kids in their care was immeasurable.
Because the Kids Club was so good, the other flaws of the resort seemed so inconsequential. The food was okay, not outstanding, but good. The room was nice but it did seem to have quite a few mosquitos, which I'd kill every night before going to sleep. The pool was very nice and the lounge chairs around the pool were comfy. The staff was kind and considerate.
We would go back again all because of the Kids Club!
Read more

I spent a lot of time in this wonderful hotel for seminars I was organizing. It's a great pleasure to stay at the Pullman Palmeraie! The place is beautiful, the team very welcoming, everything was perfect!

Pullman Marrakech Palmeraie Resort and SpaVast grounds ...ample space ....and way out of town

Sherif
from Cairo, Egypt

Submitted on 19-11-2016

A nice hotel on large grounds with well kept gardens ....rooms are in the form of townhouses either ground floor or 1st floor....so be ready to walk to the reception / restaurants area. At night ....not too much light, so you may get lost on your first day.
Rooms are kind of small, but with a balcony ...specially when you are on the ground floor, you do not feel it. Bed was comfortable.
There is a large artificial lake and two swimming pools....also an open door kids area with farm animals and...
A nice hotel on large grounds with well kept gardens ....rooms are in the form of townhouses either ground floor or 1st floor....so be ready to walk to the reception / restaurants area. At night ....not too much light, so you may get lost on your first day.
Rooms are kind of small, but with a balcony ...specially when you are on the ground floor, you do not feel it. Bed was comfortable.
There is a large artificial lake and two swimming pools....also an open door kids area with farm animals and what seems like lots of activities to do.
Food is open buffet style ...for breakfast and dinner .... It is OK and diversified.
Room service is slow...and since minibar is left empty ...it may be a long time until you get the cola or juice you ordered.
Personally, I prefer hotels closer to town , to easily walk to the old town ...as opposed to a half hour shuttle and then having to abide by the pick up time.
So really nothing to fault in the hotel ...except if you do not like to be in the middle of nowhere
Read more

Pullman Marrakech Palmeraie Resort and SpaPullman hotel

Mohammed E
from

Submitted on 20-11-2016

I was there in july the place was fantastic the food great and special thanks to two guys working at the hotel oussama and Mouad for outstanding service wish you all the best I defenetly recommend pullman hotel

Pullman Marrakech Palmeraie Resort and SpaOverall good experience

Jacques V
from

Submitted on 24-11-2016

Set in beautiful grounds with interesting sculptures dotted all around the hotel and the property, this hotel was a pleasure to stay at. The rooms are spacious enough, the bathroom has toiletries and you can ask them to stock the mini bar for you. The Wi-Fi is good and has strong signal throughout the venue. The conference venues are well equipped and overall we had good support. The buffet lunches/dinners were a bit disappointing for a hotel of this caliber but not of poor quality. Tip: try the...
Set in beautiful grounds with interesting sculptures dotted all around the hotel and the property, this hotel was a pleasure to stay at. The rooms are spacious enough, the bathroom has toiletries and you can ask them to stock the mini bar for you. The Wi-Fi is good and has strong signal throughout the venue. The conference venues are well equipped and overall we had good support. The buffet lunches/dinners were a bit disappointing for a hotel of this caliber but not of poor quality. Tip: try the lamb chops at the small coffee shop next to the main restaurant, really well prepared and they serve proper Nespresso cappuccinos/espressos.
Read more