Secon Approved Partners

Green Thermal Energy-Secon R290 Refrigeration provides a specialist support service to their customer base, which is designed to assist the R290 Refrigeration specifier or installer in maximising the fast developing opportunity within the natural refrigerant sector.

We understand that providing high quality equipment is only half of the package which is why the Green Thermal Energy-Secon Approved Partner Programme (APP) has been developed over the past two and a half years in order to provide the specifier or installer with the complete R290 Refrigeration support service.

The Green Thermal Energy-Secon APP is split into 4 main elements each of which provides the partner with a range of specialist areas to support their business

BEST PRACTICE CO2 REFRIGERATION

Green Thermal Energy-Secon operates a best practice approach to equipment specification, system design and R290 system application. Therefore to promote this approach a new training schedule has been implemented which is geared towards providing the specifier/installer with the knowledge and resources to approach R290 cooling and heating applications with confidence.

The best practice R290 module is based around system design & equipment selection and is a practical approach to product training which provides Green Thermal Energy-Secon partners with the necessary skills to correctly specify the range of R290 Refrigeration equipment.

This provides current and up to date information that will assist them in developing their business and minimising risk.

This training in association with the after sales team provides specifiers & installers with specific knowledge relating to the Green Thermal Energy-Secon range of equipment which will enable the specifier/system designer and installer to competently select the correct system.

FIELD SUPPORT

Training can be provided at a site survey or project meeting which allows the partner to gain information on a specific real time basis. This proves to be a very effective form of training allowing the partner to discuss the particular application on a one to one basis with the Green Thermal Energy-Secon Applications Engineer. Please contact us to discuss any specific projects that require field support training.

IN COMPANY SALES AND TECHNICAL

A flexible range of informal training modules are offered under the Green Thermal Energy-Secon APP, these training modules are suitable for either sales or technical personnel and can be tailored to match the demands and requirements of the partner.

Providing an extremely cost effective means of gaining information and knowledge, this programme can be delivered throughout the UK with timescales dependent on group size. Please contact us to discuss your own organisations requirements.

PARTNER BRANDED WEBSITE

Green Thermal Energy-Secon offer a fully branded R290 Refrigeration website which provides partners with a complete and fully functional method of delivering heat pump information to new and existing customers.

GREEN THERMAL ENERGY-SECON NATIONAL MARKETING

The brand is recognised on a number of levels as a leading and innovative manufacturer of residential and commercial products. As a result of this brand recognition partners benefit from the trusted and quality reputation that the mark carries on both consumer and business to business level. Green Thermal Energy-Secon place a great deal of importance on developing awareness of R290 refrigeration and as such carry out a number of initiatives on annual basis, therefore the partner can be assured they are working alongside one of the leading manufacturers who will provide support to local and national marketing initiatives.

SALES/PRODUCT SUPPORT LITERATURE

As you would expect a complete range of technical sales literature is provided to cover the different ranges of residential and commercial R290 Refrigeration. Partner branded technical data sheets are available covering the complete range of R290 Refrigeration and ancillary equipment.

DIRECT MARKETING/ EXHIBITION SUPPORT

The Green Thermal Energy-Secon APP provides a range of cost effective and well thought out marketing support tools. The quality of the Green Thermal Energy-Secon range of R290 Refrigeration products and services is emphasised, creating brand recognition.

TECHNICAL SUPPORT DESK

Technical and application support is a critical element of the Green Thermal Energy-Secon operation and is an area which is given the highest priority. The dedicated team of R290 Refrigeration specialists provides both telephone and field base support as required. The majority of questions asked by Green Thermal Energy-Secon partners can be dealt with via our technical support desk which is manned by experienced engineers who have hands on knowledge of both the equipment and applications. You can be sure that your enquiry or query will be dealt with as a priority until the correct solutions is highlighted and the situation is dealt with appropriately.

FIELD BASED TECHNICAL SUPPORT

Green Thermal Energy-Secon have many years experience in providing service and technical support throughout the UK and Ireland. We have a team of experienced R290 technicians who are able to provide commissioning and maintenance support to either commercial or industrial equipment. In addition, our R290 Refrigeration technical specialists are able to provide advice and are available to attend pre installation project meetings or subsequent site meetings as demanded by the particular application.

R290 SYSTEM SPECIFICATION AND INSTALLATION MADE EASY, WITH AN EXTENSIVE IN-HOUSE AND NATIONAL APPLICATION AND TECHNICAL SUPPORT STRUCTURE.

Access to invaluable product and technical information

Direct contact to our in house dedicated technical and sales help desk

Direct access to Partner Marketing tools and support team

Latest R290 News; company, product and industry

Latest product and technical document updates

FACTORY SUPPORT

We are able to provide factory visits to support larger projects. These can be to facilitate either pre specification equipment demonstrations, progress meetings to confirm specification or pre delivery witness testing. All our equipment is European manufactured and a factory visit can take place over either one or two days with minimal travelling time (approx.1-2 hours) from the arrival airport to the factory. We are also able to provide our manufacturing and quality engineers to support client/project meetings if necessary throughout the UK.

INSTALLER/SPECIFIER INTERNET BASED PARTNER HUB

Green Thermal Energy-Secon provide the award wining partner hub to all APP registered users. The partner hub provides a complete access point for all application, specification, equipment and associated information on a 24/7 basis. The hub will provide you with many standard technical and sales documents but importantly also providing you with application and specification tools to assist you in producing quotations and/or specifications within commercial or industrial markets. Contact us for your unique password and log in details.

CPD

Demand for R290 Refrigeration information can be viewed as an opportunity and the Green Thermal Energy-Secon R290 CPD provides an ideal way for the Green Cooling-Secon Partner to deliver up to date R290 Refrigeration information to their customers in the most cost effective manner. Delivering CPD material is an ideal way to communicate with potential clients. The CPD presentation is easy to deliver and is presented with a Green Thermal Energy-Secon applications engineer in the first instance to give the partner an understanding of the CPD format.

INDUSTRY NEWS

The Green Thermal Energy-Secon R290 Refrigeration website incorporates a blog which is updated regularly with any relevant industry information which will potentially provide useful updates to the partner and their organisation.