Inbound Call Center

Deliver Great Customer Experience from your Inbound Call Center to the Web and Social Media.

Inbound Call Center Software

The Best Inbound Call Center is All-in-One!

Make the most of your Inbound Call Center
The smartphones have conditioned consumers to expect instantaneous answers and lightning fast responses - no matter where they are. Customers want great service-period.
Deliver on these expectations with Vocalcom Inbound Call Center solutions that automatically capture, route, manage, integrate, orchestrate, and report
on inbound customer interactions from start to finish and enable quick first contact resolution.
The Vocalcom Inbound Call Center Software is designed from the ground up to lower costs, while improving agents productivity, customer experience,
and business agility.

Inbound Call Center, your customers never wait on hold again
The Inbound Call Center from Vocalcom gives you the power to delight your customer with unparalleled capabilities.
Your customers never wait on hold again. Our Inbound Call Center allows you to simply replace hold time with a call-back,
regardless of the channel - web, mobile and phone,
Deliver a great customer experience using the sophisticated routing capabilities of the Vocalcom Inbound Contact Center.

Simplicity. That's what makes our Inbound Call Center Software so different.
We’ve designed our inbound call center solution for the business user who needs rich functionality for their enterprise.
It’s easy to implement, use, and change-even non-techies can configure skill groups, assign users, modify routing strategies, and re-configure call flows in an instant to stay
ahead of the business.
You also get the most productive and cost-effective agent arrangement for your business. Our Inbound Call Center support any agent locations
through secure web-based access.

Why Vocalcom Inbound Call Center Solution ?
Your business moves fast. So should your contact center.
At Vocalcom, we think Contact Centres can be sourced as an all-in-one solution and this is what we have been providing to more than 3,500 clients and 1/2 million customer service representatives since 1996.
And as a market-leading Inbound Call Center Innovator, we pride ourselves in helping our clients to create powerful customer connections and surprising them with the experience provided.

Reduces average call times by up to 20%. When agents spend less time searching for the right information, they can focus on helping customers. The Vocalcom Inbound Call Center helps them quickly find what they need, so they can stay productive. Agents & supervisors love the simplicity and advanced features.

+25% Empower employees to increase first contact resolution

Cut training costs by up to 25% per Call Centeragent. An easy-to-use interface accessible from anywhere through a web browser with the next-generation console, agents' screens are optimized to manage social media and case activities with fewer clicks and less scrolling. And a new user interface streamlines the agent experience with tabbed records, so agents can dramatically speed up support, sales, and Inbound Call Center activities without losing context.

+37% Increase in customer satisfaction

Eliminate Hold TimeYour customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Vocalcom's Inbound Call Center can help you increase sales, lower handle times and create happier customers! All the features you need to create powerful customer connections.

Multi-Channel Customer Experience

The Vocalcom's Inbound Call Center agent console, is an intuitive interface that will let your agents respond to all support channels. Phone, fax, email, text, web chat, video, social media - everything goes to one place - Manage all customer interactions through a single customer view, regardless of channel.

Designed to Symplify & Unpreceded Capabilities.

All the applications you might wish for - including custom call flows, skills-based routing, universal queuing, multimedia contact handling, integrated IVR, built-in CTI, real-time reporting and a whole lot more. Forrester Research reports that 39% of decision makers found the need to improve their Inbound Call Center flexibility and agility to be the most important benefit for leveraging our All-in-one Inbound Call Center.

Go Mobile & Social, All-In-One

Increases sales opportunities reducing customer service costs. The Vocalcom all-in-one Inbound Call Center allows to Monitor, Engage and Support your customers in the Social Media arena, harnessing the power of mobile & social media to reach your Customers and Prospects. Vocalcom’ s Inbound Call Center enable a social media conversation to happen, but also to go to private conversation.

Transparency is a quality more and more called for by customers, but it can have a positive impact on employees, as well. Monitoring and countering the stress levels of employees can be made simple by the sole act of an enterprise being actively transparent. Stressful workplaces are nothing new, but it is a problem that time-and-time-again presents itself. The American...