"How many callers are using the system right now?"

"How is my call volume trending?"

"Where and how are most of my customers exiting the application?"

"Are they confused in any particular areas? And how well are my menu grammars working?"

The CUE platform can answer these and other related questions quickly and accurately. We built the system to focus on the user experience first and to evaluate where, through options such as context-driven personalization, your application can be optimized to exceed your customer’s expectations on every call.

The CUE dashboard offers a detailed portrait of your caller’s journey through your application by collecting and interpreting data from various sources (e.g., turn-by-turn user events, speech engine in-grammar and out-of-grammar recognition values, and ANI-based location mapping). The dashboard is comprised of a family of independent, inter-related widgets that work together to help IT professionals and customer experience managers make informed decisions about their customers and to discover opportunities to improve customer satisfaction.

Predictive

The CUE Analytics platform aggregates and analyzes application data in real-time to detect underlying call patterns and trends. This analysis is used to build contextual models and extrapolate future trends.

Secure

CUE is built from the ground up with security and privacy as a top priority. The platform is secured in a PCI-compliant facility and all data traffic is transmitted over the HTTPS communication protocol. In addition, logging of sensitive information can be disabled per dialog state and dashboard user account privileges can range from read-only to full admin functions.

Mobile

The responsive CUE dashboard layout adapts to any screen size, allowing you to keep up with your current callers or browse trending information on-the-go from your laptop, tablet, or smartphone. For an enhanced experience, iPhone and Apple Watch users may also download our app here.

Modular, Extensible

The CUE dashboard provides a comprehensive view of your caller’s journey. Its modular, widget-based framework can also be extended to capture enterprise-specific or application specific data and report on custom KPIs critical to the day-to-day operations of your business.

Cost-effective

CUE continuously collects and calculates in-depth speech engine performance metrics such as in-grammar and out-of-grammar recognition rates. Armed with this information, your team can quickly target those areas that will benefit from in-depth tuning and optimization, saving valuable time and money compared to traditional tuning cycles.

Proactive

There are certain application events that require immediate attention. CUE gives you the option to receive email alerts when these critical events occur. You also can configure your dashboard to log "warnings" when non-critical thresholds are exceeded.

Find out more.

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