Job Description

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.

The Company

For their client Dyson, a British technology company that designs and manufactures vacuum cleaners, hand dryers, bladeless fans, and heaters, they are looking for outgoing and pro-active German speaking candidates to join their new international Support Team. Take part of a new exciting project in the center of Barcelona!

The Job

In this job you have the responsibility to handle customer telephone calls and enquiries via mail and do cross-selling and up-selling
- Complete registrations of new product purchases
- If you see opportunities, you should do cross-selling and up-selling of the products
- If necessary, arrange repairs/ order parts trough Customer Service Systems
- Communicate company policy regarding guarantee and service aims to customers
- Ensure a high level customer satisfaction
- Spot opportunities to promote additional services to customers
- Provide an excellent standard of professional customer care
- Being able to work in other areas of the business when the need arises