Managing Director’s Message

The key to our success grows from the high level of our recoveries, resulting from a proactive, assertive and “out of the box” approach to the pursuit and recovery of our clients’ debts. This is combined with a corporate philosophy which is reflected in the culture of our staff, of always being committed to the highest possible standards of service to each and every one of our clients, no matter how small or large their business might be.

We take great pride in creating close and long term partnerships with our clients. This is in part achieved through the allocation of a dedicated account manager to each and every client, who personally looks after every aspect of that client’s debt recovery needs from day one until collection. This relationship with our clients is enhanced by the provision of 24 hour client internet access to our systems. It is the cornerstone of our business philosophy and emphasis.

In addition, each Pro-Collect client has direct access to the management team. Clients like to discuss business with managers who understand their needs and who are proactive in delivering solutions. As part of this we offer credit consultation advice to all of our existing clients. This has been instrumental in enhancing many of our clients credit applications, guarantee documents and finance industry consumer loan contracts, to afford maximum protection in the event of default, including recovery of all costs.

Our expertise and experience has grown from in excess of 30 years in the collection industry.

Pro-Collect maintains a long list of testimonials from satisfied large, medium and small clients many of which have been clients for years. These include a number of large or well-respected corporations, including financiers and insolvency practitioners.

The Pro-Collect team and I are committed to providing a personal, friendly and professional service to our clients.

Regards,Helen Warwick – Managing Director

(Helen Warwick has been continually involved in all facets of debt recovery and receivables management since 1981, with experience in a number of senior collection, loss recovery and/ or credit management roles across both financial and commercial enterprises.)

In 1991 Helen joined a well known Sydney based debt collection firm and after holding senior positions there for a number of years, then worked for 10 years as the National Credit Manager of a major window and door manufacturer.

Helen commenced with Pro-Collect in 2007, taking on her then role as General Manager and now as Managing Director of Pro-Collect.