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Reports

U.S. PIRG Education Fund, the Student Borrower Protection Center and Consumer Action have released a report recommending that CFPB should use the full extent of its authority to take immediate action to strengthen its consumer complaint tool, hold companies accountable for providing complete and timely responses to consumers, and leverage consumer complaints related to the pandemic to support oversight and regulatory action to protect consumers.

We rely on our smartphones. When they break, we need them fixed — fast. Unfortunately, there are numerous barriers to fixing our phones. Manufacturers might offer a dearth of repair options or digitally lock our phones so we can’t repair them. And when we can’t fix them, and have to get rid of them and buy new ones, that has a big consequence on our environment. According to the new report, “The Fix Is In” by U.S. PIRG Education Fund, independent shops offer repairs that some manufacturers won’t.

Every day, we use millions of plastic bags, straws and utensils, and foam cups and containers for just a few minutes before tossing them, and then they can pollute our environment for hundreds of years. We can protect our health and marine animals by banning or limiting these products, as hundreds of communities and nine states have already done. Banning Single-use Plastics describes the specific problems, actions, and best practices for reducing these polluting items.

Our research found the majority of grocery stores fail to warn the public about hazardous food recalls. While they collect significant information about Americans shopping habits to sell us more food, they aren't doing enough to use that information to protect the public health.