System Restore - Disk to small on identical disk

I've got a problem with System Restore on a Surface Pro 4: before sending my device to repair, I did a system backup with Backupper. I did a simple System Backup without any extra options.

Now I got back a new device in exchange (exact same model and specs!) but System Restore tells me the target disk is to small!From what I can tell, in System Restore I need to choose a target *partition*, but the backup also contains the boot partition - wich makes it 400MB bigger then the target partition (C:). The "continue" button stays greyed out - no way to restore.

When I do a seperate restore on both the partitions in the backup, afterwards the device won't boot and tells me it needs repair.I even purchased Backupper Professional, as the website says it can restore even to a smaller disk, but IT JUST WON'T DO IT.

HOW can I simply do a System Restore when Backupper won't even count in that there are two partition in the System backup??? This is a serious BUG!

Comments

It sounds like they gave you back a disk with Windows already installed. If you want YOUR system back and not what the store gave you, you might try cleaning the disk completely in diskpart first. That way you'll be restoring YOUR system to a fresh disk.

You can use the utility section of the Aomei boot disk to enter diskpart or you can use a Windows install USB "repair" option. In any case once at the command prompt, type the following:

diskpart

list drive

select drive 0 (or whatever number it is)

clean

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now this is where it might get interesting... IF your old drive was MBR and the new drive is GPT, you'll need to convert it back... the other way works also... MBR to GPT. If you know they're both the same you can skip this.

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convert MBR (or convert GPT)... skip this if both are the same

exit

exit

Then proceed with a restore from the boot disk.

(in lieu of doing all this, instead of trying to restore to a "partition", select the whole disk for the restore location)

Your older Surface Pro 4 may contain 2 physical drives as well, I don't know and do not have time to research it right now, I am just pointing out that this MAY be your problem, and letting others reading this thread know about this unusual hardware configuration.

The 2x512GB problem is only with Surface Pro 2017 1TB, not Pro 4.Unfortunately at the moment I can't try Flyer's approach, as I have to turn in the device again due to touch screen failure - I'll try it as soon as I have the device back.