I'd be more inclined to say vmware did not release a completely broken product, a lot of this hardware is bleeding edge (as far as linux is concerned) and I know they made some serious performance updates to the 3D side of things, but would be more satisfied if they listed hardware and driver versions they tested with.

If I created a support ticket and support asked me to reinstall my OS, I'd probably laugh and ask for the issue to be escalated. There's no reason for me to reinstall my OS.

You are running on a laptop right. the new laptops got 2 video cards on board, a intel and nvidia. to use the nvidia card you have to install the nvidia drivers but it only sees the intel one. you need to install Bumblebee, so you can switch between video card.

this is how it did this on my dell 15z when you installed it you have to run it vmware with