Performing for or Working Directly with the Public —
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Making Decisions and Solving Problems —
Analyzing information and evaluating results to choose the best solution and solve problems.

58

Monitor Processes, Materials, or Surroundings —
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

57

Establishing and Maintaining Interpersonal Relationships —
Developing constructive and cooperative working relationships with others, and maintaining them over time.

56

Judging the Qualities of Things, Services, or People —
Assessing the value, importance, or quality of things or people.

55

Selling or Influencing Others —
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

55

Scheduling Work and Activities —
Scheduling events, programs, and activities, as well as the work of others.

54

Interpreting the Meaning of Information for Others —
Translating or explaining what information means and how it can be used.

53

Estimating the Quantifiable Characteristics of Products, Events, or Information —
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.

51

Communicating with Supervisors, Peers, or Subordinates —
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Inspecting Equipment, Structures, or Material —
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

45

Assisting and Caring for Others —
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

44

Coaching and Developing Others —
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

44

Communicating with Persons Outside Organization —
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

43

Handling and Moving Objects —
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Source: MyPlan.com, LLC, 2016; includes information from the O*NET 20.3 database, 2016, and the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-2024 Edition. O*NET™ is a trademark of the U.S. Department of Labor, Employment and Training Administration.

Interesting Fact

In the 18th and 19th century, hatmakers used poisionous chemicals including mercury in their work. As result, many developed pathological symptons -- an estimated 10% went insane. Hence the term "mad as a hatter" and Lewis Carroll's character, the Mad Hatter.

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