How do I forward my support emails into Helpshift?

You can view and update your support email address in your Settings area by navigating to Settings > Support Settings > Email Support.

On the Email Support Channels page, you’ll see your full email address listed like this: support@yourdomainname.mail.helpshift.com

To route your support emails to your Helpshift Dashboard, you’ll need to set up a forwarding rule in your company’s email client/domain. To learn more about setting up forwarding rules, please see these detailed instructions for Gmail and Outlook.

You can also route emails from multiple support email addresses by forwarding them to your Helpshift email.