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ICT SUPPORTED WORK-BASED CONFLICT RESOLUTION LEARNING

Description of work-based learning based on conflict resolution. Reference is made to conflict resolution work of UOC in Barcelona (in assocation with UNITAR) and Veolia in Dublin (in association with ULS).

ICT SUPPORTED WORK-BASED CONFLICT RESOLUTION LEARNING

2.
Work based learning
 Nature of work – from task to skill to competence
 Learning and knowledge – control and autonomy
 Serving two masters: self-interest and the organization
 Knowing enough to do the job
 Knowing enough to value the mission
 Achieving autonomy, ethics and responsibility
 Enshrining innovation and critical reflection

11.
Target groups
 Students represent all components of a modern peace
operation including military, police and civilian actors
 Non-UN staff participate, including NGO representatives
working on peace and human rights
 Participants share key (learning) needs:
1) they require academic qualifications
2) they cannot leave their job or country
3) they need knowledge relevant to their job
4) they need skills that can be used right away
5) they need training up to international standards
6) they need to network to share experience and lessons
learned
7) they must combine their studies with their work.
 Their training needs demand a different type of training not
easily met by existing vocational education, liberal education or
job training.

12.
Innovative training for conflict
zones
 Without a clear knowledge and set of skills to mediate
conflicts in a culturally-sensitive manner, to protect civilians in
conflict zones or to protect human rights in general,
peacekeepers cannot do what the world expects them to do.
 UN staff may have very limited training on peace and security
and few of them know enough about mediation.
 The UOC course Conflict Resolution provides much-needed
information on best practices to avoid the types of mistakes
that in the long-term undermine the credibility and legitimacy
of peace initiatives.

13.
UOC Methodology
 Development of a significant new level of technological capacity
with advanced ICT supported learning enables a significant
expansion of scale in recent years for students across the world.
 UOC School for Cooperation runs different programs on conflict
resolution on line and in English.
 UOC’s virtual campus was an efficient system for UN staff taking
this program online - students can connect and have a
welcoming tutor to help them navigate through the campus.
 This is a two-way agreement that also benefits UOC students
wishing to take any subjects in the UNITAR course catalogue,
as their credits will be validated.

14.
Strategy for Conflict Resolution
 The agreement offers ability to undertake practical
placements with UNITAR. UOC students will be able to take
part in conflict resolution programs run by the United Nations
and in peace operations and other post-conflict
peacekeeping processes.
 UOC School for Cooperation has provided conflict resolution
training to UN workers on peace missions from October
2013.
 UOC and UNITAR convention based on sharing program
and students. UNITAR secured qualitative online programs to
improve staff competence on frontline missions.

15.
UOC-UNITAR Focus
 Intake for academic year 2013-14 is 87 students selected by
UNITAR – mostly soldiers on peace-keeping missions.
 The UNITAR/UOC program offers:
1) academic education
2) professional training
3) on-the-job coaching
4) networking.
 Current development: a Community of Practice so that
students and alumni can keep in touch, share lessons
learned and best practices, access course material at any
time and contact UN experts for support and guidance.