Front Office Manager

The primary purpose of this position is to oversee the day to day operations and efficiency of the Front Desk(s), Resort Services, Condominium Rental and PBX ensuring guest satisfaction, repeat business and maximizing revenues. Should also be a team player and foster the same attitude with EP's by leadership and example.

Requirements

• Display friendliness and helpfulness at all times, to Members, Guests, Visitors, Business Partners and fellow Employee Partners.• Adhere to all Property and Department policies and procedures. • Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions• This position involves driving a company vehicle and/or company insured vehicle. A valid driver's license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.• Ensure that the departments within the scope of responsibility adhere to Pinehurst Resort and Country Club policies and procedures.• Assume the other authorities pertaining to the areas of responsibilities as delegated by the Rooms Division Director.• Maintain selection, staffing, training, supervision, grooming and conduct standards of person within area of responsibility. • Ensure all are in appropriate uniform and attire for their scheduled shift.• Assist in development and implementation of special projects, promotions and package configuration.• Respond to any and all guest concerns immediately whenever possible before the guest leaves Pinehurst Resort and Country Club.• Ensure guest billing questions are addressed and resolved as quickly as possible.• Develop personnel within the area of responsibility.• Supervise, guide, schedule, evaluate, discipline and terminate all staff in areas of responsibility when necessary.• Implement and continually administer all aspects of the Front Office training program to include full documentation.• Periodically inventory and reevaluate all supplies and equipment in the Front Office area.• Comply with Pinehurst purchase contracts for office supplies and equipment.• Periodically review and update labor standards.• Assist with maintaining the Visual One system and other interfaced systems to ensure a seamless guest experience and minimal system maintenance expense.• Submit weekly labor analysis to Rooms Division Director.• Conduct meetings with all staff on a regular basis to include frequent service line ups and documentation.• Maintain an "open door" communication for Employee Partners.• Ensure that all security policies and procedures are observed in areas under his/her responsibility as with computer security, key and lock security, and safety deposit boxes.• Monitor the integrity of the Night Audit Daily Report.• Maintain, revise and implement service standards for the Front Office.• Incorporate ideas, suggestions and improvements with the Rooms Division Manager.• Attendance at all regularly scheduled meetings, pre convention meetings and special event meetings as needed.• Establish guest relations by being familiar with all resort outlets and special events and by interacting with the guests and members on a regular basis.• Assist in maintaining an effective forecasting system for the Resort.• Perform other job duties as assigned.

MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Bachelor's degree required and a minimum of three years related experience; or an equivalent combination of education and experience. Hospitality experience to include two years front office experience and a minimum of one year of supervisory management.

PI100937193

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Job Info

Pinehurst, NC

Pinehurst Resort & Country Club

Posted on:
01/25/2018

Bonus Plan: Yes

Work Permit:
Yes

Accommodations: Yes

Management Position: Yes

Description

The primary purpose of this position is to oversee the day to day operations and efficiency of the Front Desk(s), Resort Services, Condominium Rental and PBX ensuring guest satisfaction, repeat business and maximizing revenues. Should also be a team player and foster the same attitude with EP's by leadership and example.

Requirements

• Display friendliness and helpfulness at all times, to Members, Guests, Visitors, Business Partners and fellow Employee Partners.• Adhere to all Property and Department policies and procedures. • Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions• This position involves driving a company vehicle and/or company insured vehicle. A valid driver's license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy. Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.• Ensure that the departments within the scope of responsibility adhere to Pinehurst Resort and Country Club policies and procedures.• Assume the other authorities pertaining to the areas of responsibilities as delegated by the Rooms Division Director.• Maintain selection, staffing, training, supervision, grooming and conduct standards of person within area of responsibility. • Ensure all are in appropriate uniform and attire for their scheduled shift.• Assist in development and implementation of special projects, promotions and package configuration.• Respond to any and all guest concerns immediately whenever possible before the guest leaves Pinehurst Resort and Country Club.• Ensure guest billing questions are addressed and resolved as quickly as possible.• Develop personnel within the area of responsibility.• Supervise, guide, schedule, evaluate, discipline and terminate all staff in areas of responsibility when necessary.• Implement and continually administer all aspects of the Front Office training program to include full documentation.• Periodically inventory and reevaluate all supplies and equipment in the Front Office area.• Comply with Pinehurst purchase contracts for office supplies and equipment.• Periodically review and update labor standards.• Assist with maintaining the Visual One system and other interfaced systems to ensure a seamless guest experience and minimal system maintenance expense.• Submit weekly labor analysis to Rooms Division Director.• Conduct meetings with all staff on a regular basis to include frequent service line ups and documentation.• Maintain an "open door" communication for Employee Partners.• Ensure that all security policies and procedures are observed in areas under his/her responsibility as with computer security, key and lock security, and safety deposit boxes.• Monitor the integrity of the Night Audit Daily Report.• Maintain, revise and implement service standards for the Front Office.• Incorporate ideas, suggestions and improvements with the Rooms Division Manager.• Attendance at all regularly scheduled meetings, pre convention meetings and special event meetings as needed.• Establish guest relations by being familiar with all resort outlets and special events and by interacting with the guests and members on a regular basis.• Assist in maintaining an effective forecasting system for the Resort.• Perform other job duties as assigned.

MATHEMATICAL SKILLS:Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Bachelor's degree required and a minimum of three years related experience; or an equivalent combination of education and experience. Hospitality experience to include two years front office experience and a minimum of one year of supervisory management.