"Excellent maternity and post natal care"

My review comes in quite late, I gave birth to my baby boy at the birth centre here in Oct 2012. I was a little skeptical about this until the day I went into labour, since I was from 'out of area' (but I didn't have much choice given the hospital near me was worse). I used to get a different midwife every time I came in for my ante natal appointments. The waiting periods were quite long and one of them even forgot to do my blood test in my second trimester! I needed physiotherapy during my last trimester due to severe pelvic pain, I had a tough time getting through to the Physio department and when I did, the appointment they gave me was a month after my due date! Repeatedly calling them or talking to a midwife did not help. But when I went into labour, the staff that attended to me were absolutely amazing. Special thanks to my midwife who was very patient, accommodating and understanding. I am very grateful to her, she helped me get through my labour by keeping me calm even during the moments I felt like I was going to die! Post natal care was great too, they would come check on us often and make sure we were ok which was pretty sweet. The nice pantry lady made sure we had enough to eat n drink, bless her. I had gone into false labour twice before and they made sure I stayed back both the times and ensured it was indeed false labour before sending me home because I lived quite far away. I would definitely recommend this hospital to anyone. I think minor improvements in ante natal care and Physio would make this an excellent place for mothers-to-be.

Responses

Thank you for your feedback. We are very sorry to hear that your initial experience with us was not great, but pleased to know that it improved. We strive to be an excellent place for mothers-to-be and work towards continuous improvement. We have passed on your feedback to the Head of Midwifery regarding the antenatal care and the physiotherapy department, so they can feedback to their teams. We really appreciate your wonderful compliments regarding the midwife during your labour, the postnatal care and the health care assistant who all helped to make your labour a positive and pleasant experience. We will be sure to let them know. Thank you for taking the time to share your experience with us and we hope you are enjoying your new baby.