Reddit user pedxs described on Jan. 1 how his withdrawals had been blocked after reportedly completing Know Your Customer (KYC) requirements. The user stated that after HitBITC had written in an email that “No further automated restrictions will be applied,” the exchange has allegedly blocked his BTC withdrawals and frozen his account.

Another Reddit user posted about his locked funds after submitting KYC requirements, leading to a purported HitBTC support person, user paola_balzano, to comment asking for a support ticket number to provide a follow up. The original poster declined, underlining that her or she wanted to go through the official support channels.

HitBTC has been approached for comment through their media email, but has not responded as of press time.