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JotForm is a freeonline form builder which helps you create online forms without writing a single line of code. No sign-up required.

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Form has timed out while saving

Asked by
ChecMark
on June 24, 2015 at 02:33 PM

Guys, I'm in total panic mode! I've sent numerous emails about the issue of the form showing as "saving" for days, but no one will answer me. I've invested hours and hours into this form and don't want to lose all my work. I'm afraid to even touch the form until I get some answers as to what's going on with it. PLEASE!

JotForm Support

Answered by
david
on June 24, 2015 at 02:37 PM

Hi,

It sounds like you may have timed out while saving the form or have been logged out by your browser. Unfortunately, if the form is stuck on saving and won't complete the save, you may lose some of your work. If it was previously saved automatically or manually at any point, you can revert your form to a previous save state using your revisions history:

If you do end up losing some work and are unable to reproduce it, just let us know what needs to be changed and we will be happy to help you get things back the way they were.

Answered by
ChecMark
on June 24, 2015 at 06:13 PM

Not great news. Looks like hours and hours of work have been lost. I was adding countless entries to the "Parish" field, none of which have been saved. Because of the complexity of where I was getting this information to add I did not see the "saving" at the top of the form going on for hours. It would be nice if I got some sort of warning that the form was saving my most recent work and to wait until I added more. Very frustrating that I have to do this work all over again. Not only had I added hundreds of entries to the "parish" field I had also added several more fields and dropdowns for business classifications. All for nothing. Makes me wonder why was able to add these additional fields and the drop down entries when nothing was actually being saved.

JotForm Support

Answered by
david
on June 24, 2015 at 06:21 PM

Our forms automatically save periodically. However, if your browser times our our the session is cleared for some reason, since you would no longer be logged into your account, your browser would not know where to save the data to. If this was the case, there is not much we can do about it since we do not have control over your browser. My apologies for the lost work. There is not much we can do about it if it is not in your revision history.

I would recommend saving your progress manually periodically to ensure that work is not lost. Our system tries to keep up to date saves for you but sometimes it is unable to.

Answered by
ChecMark
on June 24, 2015 at 06:24 PM

Thanks, David. If I understand you correctly, and I don't think I do, you say "you would no longer be logged into your account". How then am I able to add additional fields and drop down entries if I am not logged in? Wouldn't I not be able to do a thing?

JotForm Support

Answered by
david
on June 24, 2015 at 06:31 PM

The form builder does not actually save anything to our servers unless you save it. If you load the builder in your web browser, your forms and everything are loaded into the browser and can be manipulated. If the browser times out or session times out, you can still manipulate the form because it, as well as the builder, are loaded into the browser. You could even fully lose your internet connection and you would still be able to make changes to the form. You would just not be able to save it.