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Together, let’s prepare young people for their future and make sure no young person will get left behind. MY Trust want to ensure every young person we work with, regardless of disadvantage or circumstance, is well-prepared for their future.

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Your Privacy

The MY Trust is committed to protecting your privacy when you use our services.

The Privacy Notice below explains how we use information about you and how we protect your privacy.

This is a general privacy notice that covers all MY Trust services. Under each service is more information about who we may share your information with and why.

Why we use your personal information?

Do you know what personal information is?

Personal information can be anything that identifies and relates to a living person. This can include information that when put together with other information can then identify a person. For example, this could be your name and contact details.

Did you know that some of your personal information might be ‘special’?

Some information is ‘special’ and needs more protection due to its sensitivity. It’s often information you would not want widely known and is very personal to you. This is likely to include anything that can reveal your:

sexuality and sexual health

religious or philosophical beliefs

ethnicity

physical or mental health

trade union membership

political opinion

genetic/biometric data

criminal history

Why do we process your personal information?

We may need to use some information about you to:

deliver services and support to you;

manage those services we provide to you;

train and manage the employment of our workers who deliver those services;

help investigate any worries or complaints you have about your services;

keep track of spending on services;

check the quality of services; and

to help with research and planning of new services.

How the law allows us to use your personal information

There are a number of legal reasons why we need to collect and use your personal information.

Each privacy notice for each service will explain which legal reason is being used. Generally we collect and use personal information where:

you, or your legal representative, have given consent

you have entered into a contract with us

it is necessary to perform our statutory duties

it is necessary to protect someone in an emergency

it is required by law

it is necessary for employment purposes

it is necessary for legal cases

it is to the benefit of society as a whole

there is a legitimate interest to support you

it is necessary for archiving, research, or statistical purposes

If you wish to find out the legal reason we have to process your information or you wish to query your consent, please contact [email protected] and tell us which service you’re using so we can deal with your request.

We only use what we need!

Where we can, we’ll only collect and use personal information if we need it to deliver a service or meet a requirement.

If we don’t need personal information we’ll either keep you anonymous if we already have it for something else or we won’t ask you for it. For example in a survey we may not need your contact details we’ll only collect your survey responses.

If we use your personal information for research and analysis, we’ll always keep you anonymous or use a different name unless you’ve agreed that your personal information can be used for that research.

We don’t sell your personal information to anyone else.

What you can do with your information?

The law gives you a number of rights to control what personal information is used by us and how it is used by us.

You can ask for access to the information we hold on you

We would normally expect to share what we record about you with you whenever we assess your needs or provide you with services.

However, you also have the right to ask for all the information we have about you and the services you receive from us. When we receive a request from you in writing, we must give you access to everything we’ve recorded about you.

However, we can’t let you see any parts of your record which contain:

Confidential information about other people; or

Data a professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing; or

If we think that giving you the information may stop us from preventing or detecting a crime

This applies to personal information that is in both paper and electronic records. If you ask us, we’ll also let others see your record (except if one of the points above applies).

If you can’t ask for your records in writing, we’ll make sure there are other ways that you can. If you have any queries about access to your information please contact [email protected] or 01634 959105

You can ask to change information you think is inaccurate

You should let us know if you disagree with something written on your file.

We may not always be able to change or remove that information but we’ll correct factual inaccuracies and may include your comments in the record to show that you disagree with it.

If you have any disagreements in the information you hold please let us know at [email protected]

You can ask to delete information (right to be forgotten)

In some circumstances you can ask for your personal information to be deleted, for example:

Where your personal information is no longer needed for the reason why it was collected in the first place

Where you have removed your consent for us to use your information (where there is no other legal reason us to use it)

Where there is no legal reason for the use of your information

Where deleting the information is a legal requirement

Where your personal information has been shared with others, we’ll do what we can to make sure those using your personal information comply with your request for erasure.

Please note that we can’t delete your information where:

we’re required to have it by law

it is used for freedom of expression

it is anonymised for statistical purposes where it would make information unusable

it is necessary for legal claims

You can ask to limit what we use your personal data for

You have the right to ask us to restrict what we use your personal information for where:

you have identified inaccurate information, and have told us of it

where we have no legal reason to use that information but you want us to restrict what we use it for rather than erase the information altogether

When information is restricted it can’t be used other than to securely store the data and with your consent to handle legal claims and protect others, or where it’s for important public interests of the UK.

Where restriction of use has been granted, we’ll inform you before we carry on using your personal information.

You have the right to ask us to stop using your personal information for any MY Trust service. However, if this request is approved this may cause delays or prevent us delivering that service.

Where possible we’ll seek to comply with your request, but we may need to hold or use information because we are required to by law.

Who do we share your information with?

We use a range of systems and organisations to either store personal information or help deliver our services to you. Where we have these arrangements there is always an agreement in in place to make sure that the organisation complies with data protection law and is stored securely.

We’ll often complete a privacy impact assessment (PIA) before we share personal information to make sure we protect your privacy and comply with the law.

Sometimes we have a legal duty to provide personal information to the court if they issue us a court order to provide the information.

We may also share your personal information when we feel there’s a good reason that’s more important than protecting your privacy. This doesn’t happen often, but we may share your information:

in order to find and stop crime and fraud; or if there are serious risks to the public, our staff or to

other professionals;

to protect a child; or

to protect adults who are thought to be at risk, for example if they are frail, confused or cannot understand what is happening to them

For all of these reasons the risk must be serious before we can override your right to privacy.

If we’re worried about your physical safety or feel we need to take action to protect you from being harmed in other ways, we’ll discuss this with you and, if possible, get your permission to tell others about your situation before doing so.

We may still share your information if we believe the risk to others is serious enough to do so.

There may also be rare occasions when the risk to others is so great that we need to share information straight away.

If this is the case, we’ll make sure that we record what information we share and our reasons for doing so. We’ll let you know what we’ve done and why if we think it is safe to do so.

How do we protect your information?

We’ll do what we can to make sure we hold records about you (on paper and electronically) in a secure way, and we’ll only make them available to those who have a right to see them. Examples of our security include:

Pseudonymisation, meaning that we’ll use a different name so we can hide parts of your personal information from view.

Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it

Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong

Regular testing of our technology and ways of working including keeping up to date on the latest security updates (commonly called patches)

Where in the world is your information?

The majority of personal information is stored on systems in the UK. But there are some occasions where your information may leave the UK either in order to get to another organisation or if it’s stored in a system outside of the EU.

We have additional protections on your information if it leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with that third party.

We’ll take all practical steps to make sure your personal information is not sent to a country that is not seen as ‘safe’ either by the UK or EU Governments.

If we need to send your information to an ‘unsafe’ location we’ll always seek advice from the Information Commissioner first.

How long do we keep your personal information?

There’s often a legal reason for keeping your personal information for a set period of time, we try to include all of these in our retention schedule.

For each service the schedule lists how long your information may be kept for. This ranges from months for some records to decades for more sensitive records.

Where can I get advice?

If you have any worries or questions about how your personal information is handled please contact [email protected] by calling 01634 959105.

MYT is registered with the Information Commissioners Office (reg: Z1733738) who is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

To make this website easier to use, we sometimes place small text files on your device (for example your iPad or laptop) called cookies. Most big websites do this too.

They improve things by:

remembering the things you’ve chosen while on our website, so you don’t have to keep re-entering them whenever you visit a new page

remembering data you’ve given (for example, your address) so you don’t need to keep entering it

measuring how you use the website so we can make sure it meets your needs

By using our website, you agree that we can place these types of cookies on your device.

We don’t use cookies on this website that collect information about what other websites you visit (often referred to as privacy intrusive cookies).

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these files as you wish.

To learn more about cookies and how to manage them, visit AboutCookies.org or watch a video about cookies.

Google Analytics

We use Google Analytics to collect information about how people use our website. We do this to make sure it’s meeting peoples’ needs and to understand how we can make the website work better.

Google Analytics stores information about what pages on this site you visit, how long you are on the site, how you got here and what you click on while you are here.

We do not collect or store any other personal information (e.g. your name or address) so this data cannot be used to identify who you are.

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2 years

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30 minutes

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randomly generated number

when you close your browser

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2 years

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2 years

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randomly generated number and data on how the site was reached (e.g. direct or via a link, organic search or paid search)

We also collect data on the number of times a word is searched for and the number of failed searches. We use this information to improve access to the site and identify gaps in the content and see if it is something we should add to the site.

We do not:

share any of the data we collect about you with others, or

use this data to identify individuals

Other people’s cookies

We use videos from YouTube and feeds from other websites such as Facebook and Twitter. These websites place cookies on your device when watching or viewing these pages.

You can stop cookies being downloaded on to your computer or other device by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this website.

There is more information about how to delete or stop using cookies on AboutCookies.org. You can also opt out of being tracked by Google Analytics.

Further guidance on the use of personal information can be found at ico.org.uk.

Please read these terms and conditions carefully as they govern your use of this website. Your use of this site constitutes acceptance of these Terms and Conditions, which take effect from the date of your first visit to the site. If these Terms and Conditions are not accepted in full, please terminate use of this site immediately. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of any third party, nor restrict or inhibit their use and enjoyment of this site.

This website and its information are provided on an 'as is' basis with no warranties of any kind whatsoever, either express or implied. Use of this website and the information on it is entirely at the user's sole risk. In no event will MY Trust be liable for any damages whatsoever arising out of or related to this website. Your sole and exclusive remedy for dissatisfaction with this website and/or information contained is to stop using the site and the information.

MY Trust does not warrant that the functions contained in this site will be uninterrupted or error free, or that defects will be corrected.

Virus protection, hacking and other offences

We make every effort to check and test material at all stages of production, however you must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

We can’t accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Information about you

We will never pass the details you provide to us on to anyone other than those specified in our privacy policy.

Accuracy of information

Whilst all reasonable efforts have been made to ensure the accuracy of content, no responsibility can be taken for any error or omission.

Disclaimer

While we make every effort to keep the MY Trust website up to date, we don’t provide any guarantees, conditions or warranties as to the accuracy of the information on the site. We don’t accept liability for loss or damage incurred by users of the website, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise.

This includes loss of: income or revenue, business, profits or contracts, anticipated savings, data, goodwill, tangible property or wasted management or office time in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. This condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

External links

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to themytrust.org

However, we don’t give you permission to suggest that your website is associated with or endorsed by MY Trust.

MY Trust does not accept any liability over the content of these third party sites. The existence of these links does not constitute an endorsement of the websites, nor the views expressed in them. Your linking to these sites is entirely at your own risk.

Revisions to these terms

MY Trust may revise these Terms and Conditions at any time, and you agree to periodically review them. Should the revision be unacceptable to you, you agree to stop accessing this site immediately.

Copyright, trademark and intellectual property rights

No part of this website, including information, images, logos, photos, and overall appearance of the site, may be copied, republished, broadcast or reproduced in any form whatsoever without the prior written permission of the copyright holders except for your own personal, or non-commercial use.

Jurisdictions

These Terms and Conditions shall be governed by the laws of England and Wales. The courts in England and Wales will have jurisdiction in respect of any dispute which may arise.

If any of these Terms and Conditions shall be determined to be illegal, invalid or otherwise unenforceable by reason of any state or country in which these Terms are intended to be effective, then to the extent and within which that Term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and the remaining Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

Your Social Content

Please note – once you agree that MY Trust can publish your content, you grant MY Trust permission to use this material for future marketing campaigns, website(s), emails and other social channels with no restrictions, payment or other consideration. In legal speak, this is a non-exclusive, irrevocable licence without any time or other limits.

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