Shipping & Return Policy

Delivery area and timeframe

Boutique Nomads partners with Aramex to deliver right to your doorstep in the UAE. Once your order is on its way, delivery usually takes between 1-2 working days. And the best is: You don't have to worry about shipping cost as we cover it for you. Please find more information about this service below.

Process

We know you want us to keep you in the loop: Soon after you have completed your order, you will receive a confirmation email with your reference number. We are trying our very best to process your order as quickly as possible, during peak times this can take up to two business days. Once the package is ready to leave our warehouse, we will share a tracking number with you, so you can check on your parcels status on aramex.com or via the Aramex app. Soon after, you will receive a call to schedule delivery. Please note, that the courier will require your signature upon delivery. When placing your order, it is essential you provide your correct mobile number and equally important: the address, under which you are reachable during normal working hours (which could also be your work address).

Order confirmation

In case you don’t receive your order confirmation email within 24 hours after placing your order, please check your spam folder and add hello@boutique-nomads.com to your list of safe contacts. Please keep in mind, any emails following your order will be sent to the address entered when the order was placed.

Shipping cost within UAE

Boutique Nomads proudly offers FREE shipping to UAE customers. The free delivery service applies within major city limits. For remote territories falling outside the delivery parameter, we kindly ask you to pick up your order from your nearest courier company office.

Shipping to countries outside UAE

For now, we do not yet deliver to countries outside UAE, but stay tuned as we are already working on expanding our delivery area to GCC and Levant countries. In the meantime, please feel free to contact us directly on hello@boutique-nomads.com for any inquiries.

Order cancellations

Should you wish to cancel your order prior to receipt, we urge you to kindly send an email to hello@boutique-nomads.com as soon as possible after the order has been submitted to avoid shipping & warehouse service cost. Once Aramex is collecting the order, we are not able to cancel it. At this stage, you need follow the return policy to obtain a voucher refund.

Returns

We want you to be entirely happy! That's why Boutique Nomads offers a hassle-free 5-day-return policy. In case you are not 100% satisfied with an item, please send an email to hello@boutique-nomads.com within 5 days upon receipt. Our courier will get in contact with you to schedule a return collection. Please make sure to handover all return items to the courier at the agreed location and time. There may be an extra charge, if the courier has to visit you more than once.

Please understand, we can only arrange for the voucher credit once we have received the item(s) returned in its original packaging with all tags attached and have found no damage or usage. Once inspection is completed you will receive a return confirmation email with a voucher code to redeem against any future purchase from Boutique Nomads. Your voucher will cover the value of the items returned minus the return shipping charges (no return shipping charges apply within UAE below 5 KG volumetric weight). Sale items are excluded from this return policy. Unfortunately, we can not offer cash back or credit card refunds.

Exchanges

We will arrange for return or exchange, if goods are received damaged, incomplete or incorrectly. Please make sure to inspect your order upon receipt and notify Boutique Nomads within 24 hours in case of any issues by sending an email to our customer service at hello@boutique-nomads.com.