224 Customer Ratings

52 Customer Reviews

When I went in I was helped right away and the deal was very good. I was concerned about if everything would fit into the space I rented but was assured it would and it did. Thank you

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Mark

Cedar Park, TX

July 28, 2015

Made the transition from a larger to smaller unit very easy.
On the downside, the new unit had an oil spill that had to be cleaned up.

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Todd

Cedar Park, TX

June 28, 2015

Best customer service I have recieved from anywhere in a long long time.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Jeffrey

Round Rock, TX

June 26, 2015

The process was well laid out and the employees were consummate professionals.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Trent

Georgetown, TX

June 26, 2015

Best run storage operation we've ever used.

Staff

4.7

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Regina

Round Rock, TX

June 26, 2015

Helpful when I had question

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Carolyn

Austin, TX

June 26, 2015

showed me several storage rooms and allowed me the time to choose the best one. I did not feel rushed and felt very well served.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.2 out of 5 stars

By Linda

Round Rock, TX

April 29, 2015

I was pleased that the online reservation was immediately available. Did not really like having to purchase insurance.

Staff

5.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.7 out of 5 stars

By Steven

Round Rock, TX

April 25, 2015

Carts were hard to find and most were small/lightweight. Wound up bringing our own heavy-duty convertible dolly.

Staff

4.7

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Wayne

Austin, TX

April 2, 2015

Space is convenient and clean, personnel was professional and respectful. The one complaint that we have as a senior couple is that we would like to suggest that you increase the available carts. We have had to search repeatedly for a cart in Section B. It would be wonderful if there was 2 carts waiting at each entrance, and personnel routinely monitoring as part of their routine.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Tanya

Round Rock, TX

March 27, 2015

I was not only able to rent a space, but also purchase supplies at a reasonable price. The associate explained everything in a friendly and patient way that I could easily understand.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Nancy

Round Rock, TX

March 27, 2015

Very helpful and courteous.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Andrew

Austin, TX

February 25, 2015

friendly prompt service.
clean and tidy storage unit and the convenience of being able to use your truck.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Delia

Round Rock, TX

February 18, 2015

Nicer than I thought

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Laura

Round Rock, TX

January 26, 2015

Nope, very happy. ??

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Jaime

Cedar Park, TX

January 26, 2015

It was what I expected, friendly service and knowledgeable

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Carter

Austin, TX

December 24, 2014

Because of the lack of courtesy extended by other renter's, it would be nice if a sign was posted as well asking them not to block the exterior doors so other renters could maintain access.

Staff

4.8

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By David

Round Rock, TX

December 24, 2014

In life there are always people, companies and products that are stand outs. The experience is so over the top that there are no close 2nd's. For example, Lebron James, Michael Jordan, Derick Jetter, HEB stores, Peyton Manning, Nike and Uncle Bob's.
Uncle Bob's is in a class all by itself. Not only in the storage business, but the people business, the service business, the friendliness business and the amazing business.
Would "HIGHLY" recommend. The level of service and the storage is off the charts.
Thank you for making such a great company.
Terry

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Eric

Round, TX

December 7, 2014

Nothing else to add. Thanks for being there.
Eric G.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Michael

Round Rock, TX

November 26, 2014

Very nice people and clean facility to use as storage.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.4 out of 5 stars

By Ronda

Round Rock, TX

November 23, 2014

Thank you to the wonderful staff

Staff

1.0

Cleanliness

1.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.1 out of 5 stars

By Marie

Round Rock, TX

October 23, 2014

The temperature on the second level did not appear to be the same as the first. It would have been nice if it was because I paid for climate control. The temp difference was so noticeable that I would have moved my stuff had it not been super inconvenient.

Staff

5.0

Cleanliness

4.3

Expectations

3.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Carol

Cedar Park, TX

September 25, 2014

I scheduled the size unit I would need and was notified that it had been reserved for me within a very short time. The service to get started was very good and the staff was very courteous and professional.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Kevin

Cedar Park, TX

September 24, 2014

Customer service, ease of rental n free use of truck

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Maria

Sandia, TX

September 15, 2014

I don't have to worry about security at my location.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

3.8 out of 5 stars

By Renda

Liberty Hill, TX

September 15, 2014

I said i probably would not refer family and friends to uncle bobs for their storage needs. My reason for this is very simple. It is expensive and there is not 24 hour access at my location. Sometimes it is difficult for me to make it there during business hours .

Staff

4.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

2.0

4.8 out of 5 stars

By Grace

Austin, TX

August 31, 2014

Sue is the employee at my location that has been there the whole time and is consistently a great representative of you. There was a younger woman who helped me a few months back that was very kind as well. Sorry I don't remember her name. I appreciate their excellent service.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

2.3 out of 5 stars

By Erhin

Georgetown, TX

August 27, 2014

Lighting in my hallway was out for a month which is ridiculous. There aren't enough carts as the past six times forcing me to go to search I. Other buildings only to finally find a cart that has no handles. Again, ridiculous for the amount we all pay each month. I've come several times to pay my bill only to find the office closed or a sign on the door that reads call if you need assistance. Point is the place is understaffed during the day. Finally, Ive had two flat tires on property and wish that the company would keep the lot cleaned and have it swept twice a month after an initial overhaul. This may be a fault of moving companies uncrating

Staff

3.3

Cleanliness

3.0

Expectations

2.0

Satisfaction

1.0

Recommend

2.0

5.0 out of 5 stars

By Rich

Georgetown, TX

August 25, 2014

Very professional employees and clean facility.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Joe

Round Rock, TX

July 28, 2014

bobs storage had a clean and clear storage place ready for my use.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Kevin

Cedar Park, TX

July 25, 2014

Sue was all over it, very courteous, helpful and accommodating

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Heather

Dallas, TX

July 2, 2014

This is the second location that I have used. The only two issues I have ever had is that Uncle Bobs cannot seem to process auto payments correctly so I constantly have to make sure that you get paid and when I switched from one Uncle Bobs to another, I lost a whole months rent on the old unit because I switched over after the beginning of the month.

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Bryan

Round Rock, TX

July 1, 2014

We were able to get a storage space and save a lot of money with the use of the free truck in moving my wife's classroom from Bastrop to Round Rock.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.3 out of 5 stars

By Maurice

Round Rock, TX

June 27, 2014

I was disappointed/upset that there are so few 4 wheel carts available. Every time I visit my storage I have to walk almost the entire building to find a cart. Surely Uncle Bob's can afford more than just a couple of carts for it's customers!

Staff

3.7

Cleanliness

4.0

Expectations

3.0

Satisfaction

3.0

Recommend

3.0

4.7 out of 5 stars

By Barbara

Cedar Park, TX

June 24, 2014

i was very pleased and would use again and reccomend to others.

Staff

4.7

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Steve

Round Rock, TX

May 31, 2014

Convenience, internet special on price, great service.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Chad

Cedar Park, TX

May 29, 2014

The only issue I had was on the internet it showed half off the first month rent. When brought to the attention of the attendant she was not sure how to answer the question. She said she would contact the manager and have her call me but I have not heard yet.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By James

Round Rock, TX

May 29, 2014

My only issue is with the use of the moving truck. I was told that I could use it once for free shortly after renting the space. When I asked to use the truck, I was told that it would not be free because I didn't use it within two weeks of renting. You should be very clear about that with a new renter.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Dianne

Austin, TX

May 1, 2014

They have been a tremendous help to me during the crisis I am presently going through. If only there were more discounts it would be more beneficial to my dwindling pocket book. Thank you for your service. I do appreciate all your help.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Frank

Round Rock, TX

April 27, 2014

Customer service was very good... no matter who I was talking with....both Alisha and Sue were very helpful and attentive to our needs and requests.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By William

Round Rock, TX

April 23, 2014

We really appreciated the loan of your truck to transport the items to the storage.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Suzanne

Cedar Park, TX

March 24, 2014

Thank you for being so helpful at our time of need. The moving process is never pleasant but knowing our items were safe and protected was a huge relief!

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Gilbert

Leander, TX

March 1, 2014

friendly service

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Gerald

Round Rock, TX

February 28, 2014

The manager at the facility I use is terrific.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Carri

Cedar Park, TX

February 28, 2014

The only thing that was upsetting when we rented was not being told that we were getting one with a small doorway ahead of time. They should let you know if you are getting something different then the others.

Staff

4.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Brian

Cedar Park, TX

February 28, 2014

Already recommended to family. Now my brother stores his items at same building. The staff at 1431 and Sam Bass road are the best.

Staff

4.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.3 out of 5 stars

By Donald

Cedar Park, TX

February 28, 2014

Would like to have more light within the unit!

Staff

4.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Katie

Austin, TX

January 23, 2014

Very happy - would use again!

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Gareth

Cedar Park, TX

November 23, 2013

I have used this facility two years in a row, during personal residential moves. The staff is always friendly, very flexible. Prices are competitive, and I appreciate the air-conditioned units. If ever needing storage in the future, I am certain to return!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Mekecia

Cedar Park, TX

November 23, 2013

Sue treated us with such a genuineness rarely seen in the customer service sector. She is THE reason we returned to this storage facility after it changed from Bulldog to Uncle Bob's.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Joe

Round Rock, TX

October 23, 2013

The entire staff was wonderful to work with :)

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Juliana

Round Rock, TX

September 23, 2013

Every time we went; everyone was nice and helpful. The free truck rental with move in was FABULOUS and helped so much. I would ABSOLUTELY recommend Uncle Bob's to any of my friends and family.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

40' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 40' moving trucks.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Round Rock

Safely storing your fragile valuables and important documents can be a challenge if your home lacks adequate storage space. At Uncle Bob's Self Storage, we have a wide array of storage units available, including a selection of climate controlled units. When you rent a unit, you have access to a free moving truck rental to easily transport your belongings. Find us on East Whitestone Boulevard at the intersection with Sam Bass Road.

Serving the Communities of:

Austin, Brushy Creek, and Cedar Park
78717, 78613, 78729

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!