Any business class I know of or operating business venture, that is a basic structure for dealing with customers. Customers are going to be Rude, so is the public, but when you are representing a company, you need to deal from the higher ground.

Except GC has poor PR skills. That's why he should talk less and do more. Aren't that what "Community Managers" job? While I understand that news comming from him feel more direct as he is the "Lead System Designer" I don't think I would have time or effort to answer as much on Twitter as he does...

Kinda feel obliged to quote the <you had one job> and CG should stick to what his job is and let the "Community Managers" sweat-talks us with lies of future kick-ass PvE content and such.

How about thinking a little further than 2 inches from the nose? How about he is picking such tweets which allow him to answer within the character limits allowed on Twitter?
Intelligent, and valid comments/suggestions deserve a rather thorough recognition, and answer.
They may in some cases very well get exactly that in other shape or form in the forums, or in a blog.

But let's play this game for now..... You, and everyone who shares your opinion to fire GC....
Tell me EXACTLY what GC's job description is, what his responsibilities are, and then why he failed according to that.

If you cannot deliver exactly that (and I am sure you cannot, unless you are part of Blizzards Management).... then just be silent, and stop demanding some persons firing. Such claim can only be made when you know what their job actually is.
Anything else is not just unreasonable, it's incompetent and immature ranting.

As oppossed to antagonistic snide comments, directed at anybody not who expect GC to have to class and take the high road. What is his job, he is lead developer of World of Warcraft. His Dutys consist of making a game that potential subscribers want to buy, he interacts with the community to have a line of communication open to get direct feedback from possible current and new customers. And while he has his Blizzard hat on, he is a represenative of Activision/Blizzard and should conduct himself accordingly, and if and when he does have interactions with the public as part of what he does, if someone is being rude or disrespectful, he has the option of ignoring them, and answering a question from someone that he finds more acceptable.

What should you say? Apologize to a guy who is taking his free freaking time to answer your dumb questions and flaming. You really are an ungrateful one. Do you ever say anything decent? Honestly, people like you boil my blood more than I should allow for.

To stay in line with your post where you call GC a failure: mirror mirror, get one and look at it if you want to talk about failure. Gotta love flaming, insulting and degrading a person who isn't here to defend himself.

Originally Posted by Eskobar

I'd rather you go and him stay, so I guess it's a tie.

I concur. I guess this would count for a majority, if we follow forum poster logic.

Originally Posted by Cybran

Because he ruined them, same as he is doing with WoW. he came around late 2008 and the first thing he did was TotC. He and the blind fanboys need to quit before they ruin the game.

He was around for Sunwell, iirc.

Last edited by Adramalech; 2013-01-06 at 03:06 PM.

Originally Posted by Tya

As a warlock, allow me to be the first to say that I get tremendous amounts of joy from watching fear pathing take you to Africa.

Originally Posted by Drayarr

Twinking is like going back to school when you are 30, just to be smarter than the other kids.

I dunno. I tend to support the idea that the "silent majority" doesn't even know who GC even is, let alone his forums avatar.
I strongly believe in human natural behavior. And that commands that a happy person is (unfortunately) less outspoken than an unhappy person.
Happy players enjoy the game, and don't spend time getting into the forums to tell exactly that.
Proof? I don't know. Evidence? Yes.... If all 10 mio subs would actively express their opinions, the forums would be flooded like crazy, and more than often they'd crash under the load of forum posts, and traffic there.

Any business class I know of or operating business venture, that is a basic structure for dealing with customers. Customers are going to be Rude, so is the public, but when you are representing a company, you need to deal from the higher ground.

If I went into a restaurant, ordered their lasagna, ate it, and then proceeded to barge into the kitchen and bitch to the entire staff about how the food was cold, the service was slow, the water was grimy, and that the owner must not give a fuck about his customers at a volume loud enough for the whole restaurant to hear, I guarantee you I would be thrown out and told never to return.

If instead I told my waiter that the lasagna came out a bit cold, and that I wanted him to know so that future customers could be served a hot meal, then I'm sure my waiter would inform me that my feedback was appreciated.

There is a right and a wrong way to leave feedback. A business should not be forced to coddle their belligerent customers solely because they spent money on their product. Customers like the one in my first example are not even worth the profit they bring to a business.

GC is hilarious. I love the man, he will spank people if he needs to. He has no issue being blunt and telling people off, he's forward and sticks to his guns. He's good if you ask me. People who don't like him are just mad their class is weak compared to another by a few % points. People need to stop thinking there's class favoritism. It's in blizzards BEST interest to have all classes as balanced as possible.

As oppossed to antagonistic snide comments, directed at anybody not who expect GC to have to class and take the high road. What is his job, he is lead developer of World of Warcraft. His Dutys consist of making a game that potential subscribers want to buy, he interacts with the community to have a line of communication open to get direct feedback from possible current and new customers. And while he has his Blizzard hat on, he is a represenative of Activision/Blizzard and should conduct himself accordingly, and if and when he does have interactions with the public as part of what he does, if someone is being rude or disrespectful, he has the option of ignoring them, and answering a question from someone that he finds more acceptable.

I fail to see where he is being rude. I'm sorry I just don't see that.
He's sometimes "shooting straight from the hip"...
He is communicating with clients or customers on a communication lingo level, which is widely accepted as such.
I am willing to bet my testicles that if he would resort to a rather higher educated, official and neutral (which would reflect both, his education and position within the company) language, that this would draw out another group of people criticizing him for exactly that, and how arrogant he would be.
Truth of the matter is......
He talks "the people language" of the gaming community.
He gives everyone a chance to communicate with the company on a rather upper level of decision making.

If I went into a restaurant, ordered their lasagna, ate it, and then proceeded to barge into the kitchen and bitch to the entire staff about how the food was cold, the service was slow, the water was grimy, and that the owner must not give a fuck about his customers at a volume loud enough for the whole restaurant to hear, I guarantee you I would be thrown out and told never to return.

If instead I told my waiter that the lasagna came out a bit cold, and that I wanted him to know so that future customers could be served a hot meal, then I'm sure my waited would inform me that my feedback was appreciated.

There is a right and a wrong way to leave feedback. A business should not be forced to coddle their belligerent customers solely because they spent money on their product. Customers like the one in my first example are not even worth the profit they bring to a business.

I agree with you on your first part, You would be thrown out and rightly so, but that doesn't give them the right to act or behave anyway they want towards said customer, and i promise you the last thing that same restaurant will do is make a scene or add to his unacceptable behavior.

Coddling and conducting yourself in a polite or atleast professional manner are completly different.

I think he does as good a job as any marine biologist could as an exec on an MMO.

I'd argue that he does more people managing than he does actual game designing.
Last I checked, most colleges don't offer a major in people managing.
Also, iirc he has a masters in something slightly more relevant.

They will never leave, they have spend way to much invested in this game, and basicly hate everything about it, but thier addiction is too strong. Then they proceed to say'' I shouldnt have to leave, he should''. Quite hilarious i know, but is something that us sane ppl need to get use to. These kind of people will be here forever, the playerbase is just too big. And they will take their bullshit to any new MMO trying to get in the market.

Also I find it hilarious that most ppl consider ''BUFF MY CLASS I NEEDS DIS AND X CLASS IS OP NERF!!!111'' as feedback. Reading people's tweets make me facepalm so hard, i dont think 90% of the WoW community knows how feedback works.

I guess your right

Originally Posted by Cybran

Because he ruined them, same as he is doing with WoW. he came around late 2008 and the first thing he did was TotC. He and the blind fanboys need to quit before they ruin the game.

Ghoscrawler Joined Blizzard in Feburary 2008 way before TotGC or Wrath in general, shows how much you know . During Wrath beta he was talking on the old forums & interacting with everyone as he has today. Just back than we didn't have the whiiners & arrogant people we have today.

Originally Posted by UnifiedDivide

Ghostcrawler has brought more balance to the game than we've ever had. If you played in Vanilla, you'd know that. Vanilla had literally zero balance.

Also, he may have given us TotC but, we also got ICC, Tier 11 and have you seen the new raid?
Ghostcrawler is far more help to the game than the little children that think he should be fired.

@Cybran - That tweet was completely uncalled for. All you seem to want to do is stir shit up. How about growing up a little instead. And quit the game while you're at it. Ghostcrawler isn't going anywhere.

Because that's when the game started getting bad according to him duuuuh, you know how those people use logics..

Can we actually make that a poll or it against forums rules ?

Originally Posted by Mall Security

That is right I choose to pay 15$, and to any business the bottom line is what the customer spends, you are right i am entitled to be treated respectfully and to hold certain expectations. You seem to think because Blizzard is a Billion Dollar Company they make games and do us all a favor, and that grants them special privilage. I assure you it doesn't I do have a vested interest in what i have but in, and I think it is reasonable for anybody who has put in 15$ a month to do that very thing, and when the Lead Developer decides to get smart mouthed and decides to spout off on twitter in a very disrespectful way, I think it is more than prudent for paying customers to say " Wait a minute, whether GC liked or disliked someones question" he always has the choice aswell to answer in a tactful way or simply ignore it and move on.

Entitled brats feel they are owed something for nothing, a prudent consumer is someone who pays for something and demands to have the merchant be accountable for their product/

Oh you would of hated it in Vanilla / TBC.

Last edited by Arbs; 2013-01-06 at 03:25 PM.

Originally Posted by Slant

TL;DR: Did raiding kill WoW? Nope. But catering the game to people who clearly shouldn't be playing it did.

I fail to see where he is being rude. I'm sorry I just don't see that.
He's sometimes "shooting straight from the hip"...
He is communicating with clients or customers on a communication lingo level, which is widely accepted as such.
I am willing to bet my testicles that if he would resort to a rather higher educated, official and neutral (which would reflect both, his education and position within the company) language, that this would draw out another group of people criticizing him for exactly that, and how arrogant he would be.
Truth of the matter is......
He talks "the people language" of the gaming community.
He gives everyone a chance to communicate with the company on a rather upper level of decision making.

And yet I still have to see his job description....

I just told you what his job description was in a nut shell, and talking in " THe people's language" speaking the LINGO?

Is he a celebrity or a game designer, is he trying to be cool, or is he trying to maintain the development of WoW and communicate with customers and potential customers. He isn't there to pants people for the amusement and laughs of a few people any more than he is their to be anybodys whipping boy, that said, he is required to as a represenative of his company to act in a way that meets their business.

Ghostcrawler has brought more balance to the game than we've ever had. If you played in Vanilla, you'd know that. Vanilla had literally zero balance.

Also, he may have given us TotC but, we also got ICC, Tier 11 and have you seen the new raid?
Ghostcrawler is far more help to the game than the little children that think he should be fired.

@Cybran - That tweet was completely uncalled for. All you seem to want to do is stir shit up. How about growing up a little instead. And quit the game while you're at it. Ghostcrawler isn't going anywhere.

Except GC has poor PR skills. That's why he should talk less and do more. Aren't that what "Community Managers" job? While I understand that news comming from him feel more direct as he is the "Lead System Designer" I don't think I would have time or effort to answer as much on Twitter as he does...

Kinda feel obliged to quote the <you had one job> and CG should stick to what his job is and let the "Community Managers" sweat-talks us with lies of future kick-ass PvE content and such.

No, Greg have not poor PR skills. He does lots of blog entries that are very useful and well-received.

The problem is that those blogs are walls of text. The complexity of the issues he aim can not be dealt in 140 characters. The need to cut the subject abruptly, so it can fit twitter limit already gave him the smirk fame. Twitter is a poor tool for a dev.

Better to leave that to Kosak's spoilers on what's happening next. And Greg should stick to his blog entries.

I agree with you on your first part, You would be thrown out and rightly so, but that doesn't give them the right to act or behave anyway they want towards said customer, and i promise you the last thing that same restaurant will do is make a scene or add to his unacceptable behavior.

Coddling and conducting yourself in a polite or atleast professional manner are completly different.

I don't think GC ever makes a scene though.

In his response to the guy who said he doesn't give a shit about the playerbase, all he said was "I am on twitter on a Saturday night talking to you guys" (paraphrasing here). It would be different if he responded with something like "Hey fuck off you pestering little cunt" and proceeded to go into a long, expletive-filled tirade about how his credentials are legit, etc.

And even on some of his other more loose responses, I just don't see a problem with giving some attitude back when it is hurled in his face. To me, it doesn't compromise his professionalism or authority as a businessman/head designer when he insinuated people are retards when they act like retards. Or telling them their feedback is shit when it is actually shit feedback. I never really think of his responses as over the top disrespectful.

I just told you what his job description was in a nut shell, and talking in " THe people's language" speaking the LINGO?

Is he a celebrity or a game designer, is he trying to be cool, or is he trying to maintain the development of WoW and communicate with customers and potential customers. He isn't there to pants people for the amusement and laughs of a few people any more than he is their to be anybodys whipping boy, that said, he is required to as a represenative of his company to act in a way that meets their business.

You did not tell me his job description, You told me YOUR opinion.
You don't have his job description. I want official proof. I mean that literally.
As long as you cannot deliver said proof, all you can do is to express your opinion. With which I happen to only agree in parts. Because I also cannot agree with your stance on the restaurant example. In that case the restaurant owner, and/or management is absolutely free to handle the case at their own freedom.
And such customer, as described, most restaurants would not hesitate to remove them forcefully, if they aren't leaving immediately.
In plain English. They'd get kicked out, literally speaking. Remember it's their house....

And back to GC, it's again your opinion, and nothing else. I fail to see him mistreating Blizzards customers.

Actually I do know where things come from and how business works. I also work for a living so, when I spend money or invest my time or any resource, It matters to me how what i choose to spend on performs.

Aah yes, and what billion dollar company are you CEO of?

I personally don't care what you can stand, I think you are being overly emotional, and you are projecting your hostility, rather then looking at the over all issue objective. You are as much a part of the problem as the people you are complaining about. If other peoples opinions of feelings on firing GC get you that upset, then that is your personal issue, and I am not going to make it my problem.

So that's what you call overly emotional?
How do you call it when you want the entire development team fired because they don't do exactly as you want?

Subscribers tied to how many people are in the game. It didn't decline last querter it held steady, which is not that great if it remains the same or goes down since after releasing another expansion. That is just basic business.

No, a lack of growth is only bad when you bring out an entire new product.
Expansions are made to keep as much players as possible paying your monthly fee.
That is basic gaming-industry.

You don't know who i am, and you do not know the many others who disagree with you and me, who also think GC should be fired. You aren't in any position and neither is any developer of a company to pass judgements on people or be abusive and suggest what people deserve, and it is obnoxious to think so.

If someone calls me at my work and tells us that our entire team should be fired because we are "ruining the company" then I'll laugh at them, call them an idiot and hang up.
And my boss would fully support that.

Like has nothing to do with it, but when a represenative of a company millions of people pay to play is being this disrespectful, and treatiing people like dirt yes, as for him and how he feels, he also made a choice to and makes choices everyday.

And if the people deserve that because they are being rude and insulting?
It's clear that most people support comments like that.