Welcome to TokyoToys.com! First and foremost we sell toys & our motto is Fun & Customer Care! We strive to give every customer a friendly personal service!

At TokyoToys we don't just sell anime, we love anime and understand our customers want their toys delivered in perfect condition. All statues are dispatched in sturdy postal boxes with heavy padding!

In the rare event where there is a problem with your order we aim for 100% customer satisfaction and will assist you best as we can!

Now for the technical details....
We provide you services subject to the following conditions. If you visit or shop at TokyoToys.com, you accept these conditions. Please read them carefully.

1: Shipping

We quote in the product listing an estimate of 1~3 days for deliveries in UK. This applies to orders containing only 1 item. However we reserve the right for deliveries to take between 1~14 days in the following situations:

1. The order contains more than one item.
2. The order contains fragile (resin & snacks) or complex items which require extra careful packaging.
3. First order by customer where the delivery address is other than the billing address.
4. Where we require extra time to check payment security.
5. We are away at a trade show. Check dates HERE.
6. During above normal busy periods such as holidays.

Urgent Deliveries (Birthday Gifts):
Please phone us on 0121 293 7292 for confirmation of stock and delivery estimate before placing your order. We recommend you do not buy birthday gifts unless you place the order 14 days in advance. Requests for refunds when TokyoToys are able to supply goods within 1~14 days are less 10% due to admin & transaction fees.

Orders received before 2 p.m. will generally be dispatched the same day providing we do not have a stock error.

All our items unless stated in the product description are sent out in mint condition :D We are collectors and understand our customers want the packaging in perfect condition! However in some instances the product will get to us dented during transit from our supplier. All our parcels are very carefully packaged in a very secure manner to resist crushing.

Deliveries within England, UK will be sent First Class using Royal Mail and delivery is 98% of the time is between 1~3 working days! All resin statues are sent "Special Delivery" for security & guaranteed next day delivery. Please note that our Custom Resin Kits may require up to 7 days to process as we need to check for damage before dispatch.

All European & International orders will be sent by Air Mail using Parcel Force and the payment of taxes and custom charges (if applicable) are the responsibility of the receiver once the goods arrive at the destination country. Orders sent to Europe are FREE of import duty, but please check with your country to be sure. Custom charges do not normally apply for International orders under $80.

Orders received between Monday & Friday before 2pm:
Dispatched 1st class for 1~3 working day delivery providing the order is placed before 2pm.

Orders received on Saturday and Monday before 2pm:
Dispatched on Monday 1st class for 1~3 working days delivery. We no longer dispatch items on Saturdays because they are stored at the postal service over the weekend and may get damaged.

European and International orders usually arrive within 7 and 14 days respectively.

3: Returns

If you are not entirely happy with your purchase you may return the goods at your expense for a refund less postage costs within seven days of the delivery date. The goods must be in their original packaging, unopened and undamaged. Please ensure that they are well packed as TokyoToys.com will take no responsibility for returns lost or damaged in transit.

In the event that the goods are damaged or faulty TokyoToys.com will replace the goods without charge or offer a full refund after they have been returned for inspection providing the damage is reported within forty-eight hrs after delivery. Please contact us before sending back your item/s.

3.1: Clothing/Fashion/Bags

On reception of any Clothing , Cosplay Fashion & Bags purchased from TokyoToys.com, please check immediately for damage, we can not accept any returns due to damage or 'wear and tear' if reported 30 days after the date of purchase. Check that the item is suitable for the way you intend to use it (ie, bag sufficently strong to hold your books, laptop). If you feel it is not suitable please return in original packaging and we will issue your refund less 10% (admin fee)..

4: Refunds

TokyoToys aims to deliver all items within 60 days of our estimated instock date. If we fail then we will issue a full refund to the customer. However, requests by the customer for refund when TokyoToys are still able to provide the products will be less 10%. This is to cover TokyoToys.com for "Electronic Payment Transaction Fee" & administration.

5: External Packaging

All our items are sent out with packaging in mint condition unless stated otherwise in the product description. We are collectors and understand our customers want their packaging in perfect condition. TokyoToys.com accepts no liability for external packaging that has been damaged during transit as it is only regarded by the manufacture as protection for the internal goods.

5.1: Posters & Wall Scrolls

UK customers will get their posters & wall scrolls dispatched in original manufactures packaging inside sturdy poster tubes. For customers outside of UK, posters will be carefully folded in four. Wall scrolls will have the polls removed and carefully folded to avoid creasing. Creases can easily be easily removed using warm iron on back surface.

6: Delayed / Lost order & Risk of Loss:

TokyoToys.com only considers an order is lost during delivery if it is not received by 90 days after the date we dispatched it. Claims for lost items can only be applied for after 90 days from the date we advise the customer their order has been dispatched.

Common Question: "I ordered my product 2 days ago and have not received it yet. What should I do?"

Take the following steps:

( 1 ) Your item has been delayed in the postal system. Wait another 3 to 5 days before going to Step 2.

( 2 ) Ask residents in your property if they have seen a "Sorry we missed you card" in your name. However often postal workers forget to leave a "Sorry we missed you notice" if you were not available when they came to deliver. Customers often find the card under their door mat.

( 3 ) It's been over 7 working days (excludes Sat & Sunday) and still no delivery. Please contact us via phone (0121 293 7292) or email for assistance, link on top-left side of our web site.

All items purchased from TokyoToys.com are made pursuant to a shipment contract. This means that the risk of loss for such items pass to you upon our delivery to the carrier. But in the event of reported lost/delayed orders we will do our best to help you resolve the matter as soon as possible! Our orders are dispatched with tracking numbers which can be used trace 'lost & delayed orders'.

8: Product Details

TokyoToys.com attempts to be as accurate as possible. However, TokyoToys.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by TokyoToys.com itself is not as described, your sole remedy is to return it in unused, unopened and undamaged condition.

9: Choking Warning

All toys available from TokyoToys.com carry a CHOKING HAZARD and are NOT suitable for children under 12 years old. It is the responsibility of the purchaser to enforce this restriction as TokyoToys.com accepts no responsibility for the inappropriate misuse of its toys.

10: Self-Assembly Damage

Certain toys available from TokyoToys.com require self-assembly and TokyoToys.com assumes no liability for toys that are damaged due to incorrect assembly. TokyoToys.com advises the assembler to refer to the associated images before attempting assembly.

11: Pricing

With respect to items sold by TokyoToys.com, we cannot confirm the price of an item until you order; however, we do NOT accept payment until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mis-priced. If we discover a mis-pricing, we will do one of the following:

● If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
● If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
● On completing checkout the customers agrees to the total amount due and the funds will be deducted from ones account. TokyoToys.com reserves the right to change our prices at anytime desired (in order to have competitive prices). However if you make an order and shortly afterwards the price is reduced, if your order has not yet been dispatched we will be happy to refund you the difference.

However we will not be able to offer you the lower price if your order has already been dispatched.

12: Currency

All prices on TokyoToys.com is shown in GBP (£). Please check the exchange rate for your currency before making an order. Refunds due to customers not understanding will be less 5% of total payment. To see estimated cost in USD and Euros, add items to cart, and do a 'test' checkout.

13: Reviews and Comments

Visitors may submit reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of an account or other content. Please note that all submitted content is subject to review by TokyoToys.com and TokyoToys.com reserves the right to decide whether the content is suitable without explanation.

If you do post content or submit material, and unless we indicate otherwise, you grant TokyoToys.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant TokyoToys.com the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity. TokyoToys.com takes no responsibility and assumes no liability for any content submitted by you or any third party that has received approval by TokyoToys.

We do not store credit or debit card details nor do we share customer details with any 3rd parties

15: Electronic Communications

When you visit TokyoToys.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by telephone communication. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

16: Copyright

All content included on this site, such as text, graphics, button icons, images, is the property of TokyoToys.com or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of TokyoToys.com and protected by United Kingdom and international copyright laws.

17: Site Access

TokyoToys.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TokyoToys.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TokyoToys.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TokyoToys.com without express written consent. TokyoToys.com grants you permission to use our branded images that contain two variants of the TokyoToys.com logos on the condition that they remain unmodified. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TokyoToys.com so long as the link does not portray TokyoToys.com or its products or services in a false, misleading, derogatory, or otherwise offensive matter.

18: Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. TokyoToys.com does sell products for children under 13 years of age. If you are under 13, you may not use TokyoToys.com. TokyoToys.com reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

19: Limitation of Liabilities

TokyoToys.com provides this site on an “As Is” basis. TokyoToys.com makes no warranties or representations, implied or expressed, as to the operation of this site or the information, content, products, or content included on this site. You use this site at your own risk. TokyoToys.com does not warrant that this site, hosting servers, or email are free of harmful components or viruses. TokyoToys.com will make every effort available to prevent any type of maliciousness in these types of communications. TokyoToys.com will not be liable for damages arising from the stated above communications.

20: Modifications

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time.