FAQs

Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.

Just as humans living near trains or airports can become desensitised to the sound, dogs can become desensitised to the ultrasonic frequency after prolonged exposure to it. You can take steps to avoid this. Periodically turn the unit off for a few days. With free-standing units, try moving it to a new or slightly different location.

We do not recommend using these products indoors. Even though the ultrasonic sound is inaudible to humans and only emitted when the dog barks, some people have experienced discomfort after extended time with the unit activating in a smaller indoor space. The PetSafe® Indoor Bark Control is an ultrasonic product that can be used indoors.

If all of your dogs bark, an ultrasonic device can be heard by all dogs and will deter barking for all of them. If some of your dogs bark and others don’t, a collar with spray stimulation, static stimulation, or vibration stimulation will only correct the problem barkers.

Check installation, making sure unit is not up higher than 1.5 metres from the ground and not more than 7.5 – 15 metres away from the dog.

Make sure the unit is facing the dog. The ultrasonic sound is sent out in an oval-shaped region in front of the unit, so the unit may not respond if the dog is behind it, and the dog probably will not hear it.

Check for large obstacles located between unit and dog.

Move unit to a different location.

Replace the battery.

You may also need to consult your veterinarian to ensure that your dog has no hearing issues, particularly if your dog has shown other signs of hearing loss or the dog is new to your family.

The bark control collar effectively and humanely stops most barking when it is worn by a dog. It should only be worn whenever you don't want your dog to bark. Your dog's reaction to the collar in terms of their barking will depend on your usage of the collar and the temperament of your dog. A bark collar helps you communicate to your dog when it is okay to bark and when it is not. Some dogs will be trained quickly and as a result may not need to wear the collar long term. Other dogs associate not barking with the collar and will only control their barking when they have the collar on.

Training

The ultrasonic device stops your dog's barking with an unpleasant but harmless high-pitched sound. When your dog barks within range of the device, the built-in microphone detects the bark. The device emits an ultra-high frequency sound that's inaudible to most humans but encourages dogs to stop barking. Your dog will learn that he can stop the annoying sound by not barking. You can also press the button to activate the sound.

If all of your dogs bark, an ultrasonic device can be heard by all dogs and will deter barking for all of them. If some of your dogs bark and others don’t, a collar with spray stimulation, static stimulation, or vibration stimulation will only correct the problem barkers.

Check installation, making sure unit is not up higher than 1.5 metres from the ground and not more than 7.5 – 15 metres away from the dog.

Make sure the unit is facing the dog. The ultrasonic sound is sent out in an oval-shaped region in front of the unit, so the unit may not respond if the dog is behind it, and the dog probably will not hear it.

Check for large obstacles located between unit and dog.

Move unit to a different location.

Replace the battery.

You may also need to consult your veterinarian to ensure that your dog has no hearing issues, particularly if your dog has shown other signs of hearing loss or the dog is new to your family.