Conflict Mediation

by Caug124

June 7th, 2012

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Conflict resolutions are reached through the Conflict Mediation process- This is a process in which a neutral third-party acts as a facilitator to assist in resolving a dispute between two or more parties. It is a non-adversarial approach to conflict resolution, where the parties generally communicate directly. The role of the conflict mediator is to facilitate communication between the parties, assist them in focusing on the real issues of the disputes, and generating options for settlement.

The Conflict Mediation Process

1. Opening Remarks by the Mediator

Make introductions, describe your role as a mediator, and reinforce your neutrality.

Set the agenda and timeframe for the meeting.

Get agreement on the agenda. Ex. “How does that sound? Is there anything you would like to add?”