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October 04, 2018

Brookstone could improve by hiring competent workers and management who don't lie to cover the behind of their baseless workers. Office staff (Marley!) who literally has you waiting over a month to do a transfer then tell you you will be receiving a walk through on a Friday. When in actuality the Property Manager who knew nothing of the walk through happening. Quoted from (Mahogany)! Then a property manager who calls you and wants you to sign a lease that is incorrect and acts like she is doing you a favor saying she came in on her day off! Then tries to get you to sign it over the phone, she apparently gets off in 30 mins. Not my problem! Then you receive a call back that before you move you have a carpet fee you have to pay! HMMM the same carpet fee that the same baseless employee Marley stated, and I quote "oh no don't worry about the carpet, we take that up anyway". Then the property manager wants to get on three way with you and Marley to see if she said so. Of course, she says I don't remember saying that. Asked her why was my carpet not cleaned when I renewed my lease the year before (because this is something they offer which I found out from another tenant). She says we offer it and y'all have to ask. How am I going to ask you about something I have no knowledge of. I had to go by this office 3 times and call numerous times for Mahogany to finally come by and do the walk through, and then you want to rush me to sign a lease. A transfer that shouldn't have taken over a month, meanwhile this is before my lease is about end so I literally had no where to go the week of my lease ending because of this slack office. As a result, I left this poor excuse of a apartment complex and I am glad I did. The office was so much better before this new batch of workers they have. I WILL NEVER RECOMMEND ANYONE TO THIS APARTMENT COMPLEX AGAIN, WHILE THEY ARE UNDER THE SAME MANAGEMENT.

Anonymous

February 05, 2018

Nice area terrible practices. I have lived here in Brookstone for a year and a half and the transition of new office staff has been implorable. Took maintenance over a month during the holidays to come and fix my vents causing my electric bill to sky rocket. Call the leasing office she speaks to me like Im ignorant and basically tells me I can get up there and do it myself. Also received a letter from the leasing office asking for a $300 pet fee. Mind now Ive lived here for a year and a half. Old property management was well aware and told of the dog upon moving in and never made us pay for dog even when we resigned the lease. Now six months before my lease is up they are asking for the pet fee and now all of a sudden they are doing 3-month apartment checks (out of 18 months 1st one happened in December). Call them and there is nothing they can do when this is negligence on their part. They have even sent us papers because a neighbor under us complained about him running in the house. All of this and now new management comes in and all of sudden they want $300. I would not refer anyone to this apartment complex as it is not the place I first made my home anymore. People dont clean up their dog feces, maintenance is slow and works on their time, the apartments are smoked out (I complained several times about neighbors under us and smoke coming through and now theres the issue of coming home to my house smelling like marijuana), always a discrepancy with paying rent online when the rent and water bill doesnt come out they dont accept money orders and only allow you to pay with cashiers check (which cost too). If it has to do with money, thats about all they work fast on. Overall has become a terrible experience.

Anonymous

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Imagine yourself in a beautiful new home, where comfort and convenience surround you. Picture yourself working out at the fitness center or taking a dip in our resort style pool. Our great location makes I-77, Uptown Charlotte, restaurants and shopping only moments away. Welcome home to Brookstone!