What warranty does my product have?

Limited Warranty

Subject to the ''Exceptions'' listed below and as updated in MUSIC Tribe, MUSIC Tribe warrants all Products to be free of defects in material and workmanship if used under normal operating conditions for X Years from point of original retail purchase by an end-user.

Requests for warranty on products bought outside of territory

For warranty on products bought outside of a user's territory of residence, the end-user will be directed to contact the dealer who actually sold the product. Of course the end-user can always choose to have it repaired by the territory's distributor instead, at their cost.

Exceptions to this are:

Touring systems which have previously been agreed with CARE team, and

Warranty for installation projects

A Reseller/Distributor may defer the commencement of the warranty period (for both DOA and standard warranty) to a specific date agreed with ENTE TOUCH management in writing for installation projects. This will allow the installation of the products at a later date (''Substantial Completion Date'').

Are there warranty exceptions?

Apart from the obvious improper use of the product, there are only a few exclusions to the limited warranty that you need to be aware of, including consumables, burnt voice coils and road/flight cases.

The above warranty does not apply to:

Consumable parts, including but not limited to, fuses, batteries, and cables.

Drivers and diaphragm assemblies that have burnt voice coils due to over voltage or a surge from a power amplifier.

Power amplifiers with incorrectly loaded outputs (in terms of ''load''/ohms).

Physical or shipping damage due to improper use of the Products or incorrect installation.

Cable drum assemblies and road/flight cases, for which there will be a one (1) Year warranty period.

Products whose factory applied serial number has been defaced, altered or removed.

What is the service policy?

If your products becomes faulty at any time during the warranty period we will try to ensure you are without it for as little time as possibe, and will aim to either repair it or replace it for you within 1 week.

Dead On Arrival (''DOA'')

If you find one of our products fails to the point where you can't use it as it's intended within 30 days of purchase then contact our CARE Team for further assistance and advice.

In the unlikely event we can't rectify the problem you are entitled to a free replacement product through the local Distributor/reseller. To qualify for DOA, the product should not show major signs of surface marks, worn decals, scratches, dents or markings. It needs to be returned with all originally supplied components and accessories.

The product needs to be returned in packaging suitable to fully protect it (ideally this would be its original inner and outer packaging), complete with accessories, and end user's proof of purchase should be attached (if not previously supplied).

Warranty services

If one of our products needs to be serviced, under warranty, after 30 days of ownership then it can be returned to a MUSIC Tribe CARE Center.

Contact our CARE team for advice or if you need assistance to validate the root cause.

No Fault Found (''NFF'')

In the unusual event that no fault is found when products are sent to us, we will advise you immediately. If after further troubleshooting no fault is verified, you may be charged for any handling charges to get it returned to you.

Out of warranty repair services:

In the instance where a product becomes defective after the expiry of the limited warranty period, CARE offers a chargeable repair service, to include labor, parts, and shipping.

A quotation will be provided before any work is undertaken.

Service Levels

Repair Guarantee

All out of warranty repairs undertaken by CARE are guaranteed for ninety (90) calendar days.