Automotive Service BDC Representative

Toyota

101 Skyline Dr

Morristown, NJ 07960

Full-Time

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As an Automotive Service BDC Representative, you will be directly responsible for monitoring following up with potential customer leads received via our Service Customer Relations Management tool. Outstanding customer service, organization, follow-through are required.

Following and maintaining relationship with former customers

Minimum outbound call requirement

Monitoring and contacting Service customers

Determining each customer's vehicle needs by active listening

Learning, understanding, and following call and email scripts

Setting, confirming, and following up on appointments

Other duties as required

As an Automotive BDC Representative, you must embody our dealer group's stellar community reputation of honesty, integrity and superior customer service. We are looking for individuals who enjoy working in a fast-paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.

The ideal BDC Representative will also have:

High school diploma or GED

Proven track record in customer service and/or sales; BDC/internet automotive experience is preferred, but not required