This error message usually indicates that an error is being generated when the modem is asking to connect to the Access Point Name.

Resolution:

In Version 9 or previous versions

- Recreate Profile.

Within Dashboard go to 'Manage Connections' and select “New”. Create Profile as normal and retest.

- Ensure the Vodafone Mobile Connect Software is set to the correct Account Type.

In some instances the account type can be changed (often in error) resulting in the 619 code. Going to “Settings” and “Change Account Type” and making sure the correct option is selected (either Contract or Prepay).

- Connection type

Try amending the connection to 3G Only or GPRS Only to see if this alters the symptoms. To do this:

- In VMC go to: 'Manage Devices'

- Click on your modem and press 'edit'

- Click the 'Network Preference' tab

- Select desired option and press 'OK'

If all of the above doesn't help, contact us here so your account can be checked to make sure it is set up correctly.

In Version 10

- Recreate Profile.

In the dashboard select Advanced

- Ensure the Vodafone Mobile Connect Software is set to the correct Account Type.

In some instances the account type can be changed (often in error) resulting in the 619 code. Select the Function button in the top left corner, click Options then Account type and select the connection you are using (either Contract or Prepay).

Try amending the connection to 3G Only or GPRS Only to see if this alters the symptoms. To do this:

- Click Advanced

- Click on the Devices tab

- Highlight the device that you are using form the list and click on the bearer Icon in the Hardware section

"Unable to find the data card, please restart the data card” or similar : Indicates the device is in use, or the files have not been extracted correctly. Ensure Vodafone Mobile Broadband software is not running (check Task Manager and ensure “mobilebroad.exe” or “mobileconnect.exe” are not running) and that the files have been extracted from the zip file.

Once this has been done, try connecting with VMB again, the issue should now be resolved.

This error normally indicates a conflict with either other hardware sharing the same port(s) as the Vodafone Mobile Connect device, or 3rd Party software trying to use the same ports as the VMC software.

Resolution:

The steps for resolving Port conflicts will vary from device to device. To begin with, the following steps can be used:

- Go to Start Menu and Control Panel

- Select the System icon (in Classic view)

- Select the Hardware tab and Device Manager

- Expand the “Ports (COM & LPT)” heading

- Right click and select properties on the Vodafone Mobile Connect port device (description will vary depending on device in use)

- Select the Port Settings tab and Advanced

- Change the COM port number to an unused high end com port e.g. 250 and click OK twice to return to device manager

- Repeat for any other VMC related port components (ensuring to use a unique port number for each component

- Reboot the PC and retest

For software conflicts with 3rd party software (other connection managers, port redirection utilities etc), the following “Clean Boot” process can be used to troubleshoot, and in some instances, pin point the application/utility at fault:

To Apply “Clean Boot” on Windows XP:

1. Click Start > Run.

2. In the Run window, type following text:

msconfig

3. Click OK.

The System Configuration Utility appears.

4. Click the General tab.

Click on Selective Startup and make sure that "Load System Services" is the only item checked.

(You will be unable to unselect "Use Original BOOT.INI." This is OK).

5. Click the Services tab.

6. Select Hide all Microsoft Services.

Warning Do not skip this step. You must hide the Microsoft Services before you go on to step 7.

7. Clear all the services that are still displayed on the Services tab.

8. Click Apply > OK.

9. Click Restart.

To Apply "Clean Boot" on Windows Vista:

1. Click Start Menu, and type msconfig in the search bar.

2. Hit return (or double left click) on returned Msconfig file to launch System Configuration utility.

The System Configuration Utility appears.

3. Ensure the General tab is selected.

4. Click on Selective Startup and make sure that "Load System Services" is the only item checked.

(You will be unable to unselect "Use Original BOOT.INI." This is OK).

5. Click the Services tab.

6. Select Hide all Microsoft Services.

Warning Do not skip this step. You must hide the Microsoft Services before you go on to step 7.

7. Clear all the services that are still displayed on the Services tab by selecting “Disable All”.

8. Click Apply > OK.

9. Click Restart.

If error is cleared then this indicates a conflict with another service or application running on the machine. This will require enabling each service/application one by one and retesting to find the service/application at fault.

Note: When you have completed your troubleshooting, follow the steps in the next section to configure Windows to perform a Normal startup:

We've seen increasing reports lately of the K3760 modem failing to install fully, particularly under Windows 7 systems. The modem installs itself as a Mass Storage drive and the Vodafone Mobile Connect software installs - but once loaded displays "No Device Detected" and no modems listed under "Manage Devices".

Resolution:

To correct this, please download the attached Utility. Extract the .exe file and run this with the modem plugged in. This will force your modem to move on to the next step in its installation, and register the modem onto your computer.

When using Windows 7 64 bit, VMB reports that there is no device, or it continually searches for a device. There may also be a driver installation failure message when the modem is plugged into the PC. You may also get an error 31 against the modem component.

Resolution:

Download the zip file attached to this thread. This is a utility from Huwaei that will resolve the issue.

Extract the Zipped file to any location on your PC

Once unzipped, open the file and follow the on-screen prompts to install it.