Deskripsi Every Business is a Service Business. Does Your Service Put a Smile on the Customer’s Face? Service with Smile thanks to ISO Standards. Profit not just through Customer Satisfaction but also comes from Delighting Customer and Surprising Customer. Customer Delight and Customer Surprise through Outstanding Customer Service. Outstanding Customer Service through Implementation of the […]

Deskripsi Enterprises today rely on IT for the delivery of business critical services to the end consumer. Therefore it is paramount that the mission critical data centre is designed, maintained and operated with high-availability and efficiency. However the ever changing technologies put an increasing pressure on the data centre managers together with a faster pace […]

Deskripsi As more human resource professionals are invited to participate at the executive level, project management skills and processes become critical tools in meeting the organization’s strategic talent and management objectives. Through training and implementation of project management principals and processes, the organization can reap the benefits of clear communications; an understanding of performance expectations; […]

Deskripsi Leadership is defined as “a process of influencing others to achieve a goal.” This course is derived from theory and research and uses real life observations and experiences from both faculty and students. Advanced social work professionals require to leadership knowledge, skills and abilities to better understand and meet the challenges of working within […]