FAQs

When does news appear on the site?
Stories are posted 24/7. We use a combination of staff and wire stories to stay on top of breaking news. Content published in the most recent weekly magazine will be posted online each Wednesday. The site is continuously updated with breaking news and a boxoffice report on Saturdays.

What is a digital magazine?
We've partnered with a company called Zinio to provide our magazine in a powerful, new digital form with the same layout, text, and advertisements as the print version. Zinio magazines offer a paper-like reading experience, as well as many advantages possible only with digital. For more information, please see our Digital FAQ's.

Do you put all stories from the weekly magazine on the site?
The complete content of the weekly print magazine is posted -- and then some. We include most staff stories that didn't appear in the magazine because of space limits. Stories appearing in print may have interactive video and gallery components that are available exclusively online. In addition, there is Web-only content such as our blogs.

Why do I have to pay to read some stories?
We offer specialty information for a professional audience. While the news of the day is available to everyone, certain types of content are reserved for online subscribers. These include news-analysis pieces, research-driven features, archived stories, expanded versions of charts and most databases. In addition, some content is available to subscribers as a "preview." We are dedicated to providing a high-quality news product for both online subscribers and non-subscribers. View subscription options

What does the lock icon mean?
Stories and data reserved for online subscribers are indicated by a lock icon next to the headline or link. View subscription options

What about feature stories?
Links to special reports and feature stories can be found on the relevant news page, the home page and in the "In This Week's Magazine" section.

Also look for links to feature stories in our newsletters. Features for events such as Cannes, Sundance and the Oscars can be found in their own special sections. Feature story packages often include expanded and online-only stories as well as stories available only to subscribers. View calendar of upcoming features & reports

When are boxoffice grosses available?
Box office estimates are available Sundays about 11 a.m. (PT). The full boxoffice estimate story is posted an hour or so later. The final box office story goes up Monday afternoons. Online subscribers have access to an expanded version of the boxoffice chart that appears in print. In addition, our newsletter options include emailed versions of the box office charts, which are sent as soon as they're completed.

When are TV ratings posted?
Overnight TV ratings can be found on the homepage and TV news pages most weekday mornings Pacific Time. We've recently added a topic page dedicated to ratings-related content. The week's primetime ratings story goes up Tuesday afternoon. View the weekly ratings chart.

Can you help me get in touch with ...?
Sorry, we do not provide contact information for entertainment industry figures. Email requesting this information will not get a reply.

Do you have a technical support line?
If you experience a problem with a specific feature of our Web site, please report it. Sorry, we cannot help with Internet connection issues or other problems specific to your computer. Online subscribers in need of support should contact customer service.

Behind the Screen explores the impact of technology on movies and TV shows, specifically content producers, cinematographers, editors, VFX shops and artists, sound mixers and editors, technical (including R&D) roles and the post-production community. This includes products from companies like Red, Canon, Dolby and Avid to new hires in key below-the-line positions on movies or at below the line post/VFX shops