Colorado Hospital Association (CHA) is the leading voice of Colorado’s hospital and health system community. Representing more than 100 hospitals and health systems throughout the state, CHA serves as a trusted, credible and reliable resource on health issues, hospital data and trends for its members, media, policymakers and the general public. Through CHA, Colorado’s hospitals and health systems work together in their shared commitment to improve health and health care in Colorado.

The CHA Quality Improvement and Patient Safety Department works with the Association’s members to advance the adoption of evidence-based strategies that improve the reliability, safety and quality of care. The team collaborates closely with the quality and patient safety departments in member hospitals and health systems on a variety of quality improvement initiatives. Current work includes implementing alternative to opioids protocols in hospital emergency departments; raising awareness for the early detection and treatment of sepsis; reducing readmissions; developing and sustaining patient and family advisory councils; and more.

Summary:

The Clinical Quality Improvement Manager is primarily responsible for coordinating and managing various clinical aspects of quality and patient safety initiatives in which CHA engages and serves as a clinical resource within CHA and to member hospitals and health systems. The Clinical Quality Improvement Manager actively promotes a culture of patient safety, proactive risk management, clinical excellence, and on-going regulatory readiness. This position is supervised by the Director for Quality Improvement and Patient Safety, who will provide ongoing assistance and support in helping the Clinical Quality Improvement Manager carry out the duties of the position.

The CHA Quality Improvement and Patient Safety Department works with the Association’s members to advance the adoption of evidence-based strategies that improve the reliability, safety and quality of care. The team collaborates closely with the quality and patient safety departments in member hospitals and health systems on a variety of quality improvement initiatives. Current work includes implementing alternative to opioids protocols in hospital emergency departments; raising awareness for the early detection and treatment of sepsis; reducing readmissions; developing and sustaining patient and family advisory councils; and more.

Essential Job Duties and Responsibilities:

The Clinical Quality Improvement Manager will be responsible for coordinating the activities of assigned quality and patient safety projects and training programs. These include but are not limited to:

Assist CHA member hospitals and health systems with preparation and implementation of performance improvement initiatives

Serve as a leader/mentor/change agent/consultant in advancing patient safety across the care continuum to improve quality, reduce medical errors and adverse events and maximize patient safety and value

Conduct site visits to member hospitals throughout the state in support of performance improvement initiatives

Ability to work well under pressure and within short deadlines while managing multiple priorities

Ability to handle sensitive situations with tact and diplomacy

Ability to handle confidential information and situations discreetly and professionally

Ability to work independently with limited supervision and to complete tasks on time

Professional telephone and email etiquette, professional appearance and demeanor, able to interact with all levels within the organization

Self-starter with a strong desire to learn

Maintains prompt and regular attendance

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working conditions are normal for a fast-paced office work environment

Presentation of technical material in group settings required occasionally

Evening work and overnight travel required occasionally

Some local travel required, a valid drivers’ license is required

Mid-level stress

Individuals may need to sit or stand as needed

Requires walking primarily on a level surface for periodic periods throughout the day

May include lifting up to 25 pounds for files on a regular basis. Proper lifting techniques required

Material and Equipment Directly Used:

Personal computer with Microsoft Office and other software applications

Software applications including but not limited to database management, data analytics, project management and presentation tools

Cell phone

Multi-line telephone with voice mail

Copy machine

Printer

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create, or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

The Colorado Hospital Association represents all types and sizes of hospitals throughout Colorado: private and government-operated, metropolitan and rural, investor-owned and not-for-profit. Our members care for more than 471,000 people in general, academic, specialty and rehabilitation hospitals. More than 8 million outpatient visits - including surgeries, home healthcare and emergency room visits - were recorded. With more than 55,000 people employed (full-time equivalents) and a combined payroll and benefits of more than $3.3 billion, Colorado hospitals are important to the state as major economic and employment contributors as well as health care providers.