COMMUNITY FORUM

We had two local bids (one was a timbertech authorized contractor), and Timbertech had another authorized contractor make a site UNSEEN bid that undercut labor by $2000. They manipulated their contractor and is screwing us. I've been threatened to get nothing on labor if I pursue. I'll end up paying twice to have this deck installed....would of never bought this product if I could of seen this coming. Beware!

There is a product called deckmax. we applied this to a pvc deck that was badly faded and it made the deck look like it was new. all we did was use a terry mop to mop on the product and it totally restored the color. the website is www.deckmax.com.

Called, e-mailed Timbertech and finally got an answer....with a lot of haggling, they replaced the complete deck. Used their contractor which we were very happy with. Best part is we didn't pay a penny...they covered the whole thing. So I was very pleased with their response.

Installed the newest XLM in Desert Bronze that they recommended and Timbertech says is guaranteed not to chalk since it wasn't the bad run like the first boards. Well guess what...after the winter...IT IS CHALKING...

I am so upset and angry that I don't know what to do...of course will contact them again but to go through the hassle again and redo the deck again? Nightmare......

Has this happened to anyone else and how many decks has this happened to.....

I had a Timbertech XLM Mountain Cedar deck and RadianceRail system installed in August 2008 and it is turning a milky white color too. Not all of the deck is affected, but the areas that get the most sun are turning white fast. The tops of the RadianceRail are also turning white. I just submitted a claim with Timbertech today. I'll keep you posted as to what they're going to do about it. How many more people are having problems with this? The numbers keep going up.

I was literally 2-3 days away from ordering $2500 in XLM Desert Bronze to replace 10 year old cedar on my front deck. Hard enough to pay 3-4 times the price of cedar and after reading earlier posts about white spots and chalking on this product I'm now in a holding pattern, this after taking my time to research decking from IPE-Tigerwood-composites-solid pvc. Anybody with POSITIVE results over 6-12 months for the newer XLM Desert Bronze, I'd love to hear your opinions. This product really did appear to be a winner although an expensive one, Steve.