FAQs

A. Yes we do! All Mainland UK deliveries for orders worth £75+VAT or over are FREE of Charge.

Q. What about FREE of Charge Non-Mainland UK Deliveries, do you provide this too ?

A. You bet! Non Mainland UK Deliveries are provided FREE of Charge where orders meet a minimum order value due to high delivery costs for these locations. If your order with non-mainland UK delivery post code matches the minimum order value, you will be shown an option for FREE Shipment at the check-out which you can select. For orders under the minimum order limit we charge carriage at cost which will depend on the order value, weight and delivery service chosen by the client. This will be calculated at the check-out.

Q. What Delivery Service is provided under FREE of Charge Delivery ?

A. This will be either a Tracked Courier 2 - 4 working days delivery (commonly 2 working days Monday - Friday) after dispatch or a Royal Mail 2 - 4 days delivery, Monday - Saturday, after dispatch. Depending on the order value and weight we will ship the goods through either of these options.

Q. What if I want my delivery earlier than 2 - 3 days, would you provide a quicker courier service ?

A. Yes we do offer quicker delivery services. Various options for quicker delivery will be shown at the check-out to choose and select as per requirement. The order will be dispatched depending on the shipping time mentioned on the product(s) and the date and time of the order. *However, please do note that extended delivery times apply for a small number of UK postcodes. These are usually remotely located sites without a normal access. Deliveries in such postcodes take a day or two extra on top of the selected delivery service.

Q. What should I select at the check-out if I am shown a FREE Shipping option as well other payable options?

A. In this case please select FREE Shipping, unless interested in one of the payable options.

Q. When will my order be dispatched ?

A. The time taken to ship the order is mentioned on each product page and can vary product to product. After receiving your confirmed order it will be dispatched within the time frame (approximate) mentioned against the product you had/are going to order. In case of orders with multiple products, the complete order needs to be dispatched together within the longest time frame mentioned.

Q. Do you provide a Same Day Dispatch and is there a Cut-off time for same day dispatch?

A. Yes, most products can be dispatched the same day and where available it is mentioned individually on each product page. Please note, a day is a UK working day which excludes weekends and public holidays. The cut-off time off time for same day dispatch is 11AM on a working day. Where indicated on the product page, the orders received before this time will be dispatched the same day. Even if your orders is received by us after this time, depending on circumstances we are still going to try everything possible to do a same day dispatch. If it's not possible then we then the order will be dispatched the next working day. Orders destined for deliveries outside UK might take a bit longer.

Q. Do you accept Returns ?

A. Yes, clients can initiate a Returns Request anytime until 14 days from receipt of goods by emailing sales@foursquare-healthcare.co.uk. Goods must be in a resalable condition as 'new', complete with all components and within their undamaged standard retail packaging. Goods must not have been used, opened, handled improperly, or with any tampered/removed seals or labels. Return deliveries have to be arranged and paid by the customer. However, certain products are not returnable, for example - sealed products which have been opened cannot be accepted back due to health and hygiene reasons and products which have been made to order or modified to your specifications.

Q. So, how and what amount will I receive back for the returned item ?

A. Upon receiving the item back in the condition as explained, we will refund the full amount. This will be refunded to the mode of payment used for making the payment at the time of order.

Q. I tried to order something but got a prompt on the website that there is not enough stock at the moment, what do I do ?

A. As the stock keeps on fluctuating, it may happen that there is not enough quantity in our warehouse for the product you require. You can email or call us and we will sort it out.

Q. I don't see product(s) that I want to order listed on the website, do you not supply those product(s) ?

A. No it's not that, we can supply almost any medical product but unable to list everything on the website. We try to keep our frequent selling products on the website and update the list whenever required. You can let us know the product(s) you do not see on this website, we will get back with our best quote without any obligation on you to buy.

Q. What is the quality of products supplied ?

A. All products that we supply are of very good quality and carry the CE mark and where relevant, are FDA approved as well. These approvals in itself speak a lot about the product quality standards. The products supplied are being used by professionals in their respective fields and in most cases used in the NHS as well.

Q. I am trying to order through the website but nothing happens after pressing 'Pay for Order' button at the checkout or gives me a message ' something went wrong, please try again', what should I do ?

A. We take that the security of our customers' payment cards very seriously and want you to feel as safe as possible when purchasing from us. Most common reasons for payment not going through are -

(1) A mismatch of the Billing Address entered at the checkout with the address the payment card is registered at. The Billing address should be exactly same as mentioned on your card statement.

(2) We also use the protection of 3D Secure Password, this is also called as Verified by Visa® or Mastercard® SecureCode™ or American Express SafeKey®. 3D Secure Pages are controlled by your card issuing bank. After pressing 'Pay for Order' button, you will be asked to enter random characters from your 3D Secure Password so that the bank can ensure that it is you who is using the card with and not someone else. This screen opens as a Pop-Up. If nothing happens after pressing ' Pay for Order' button then most likely it is due to the Pop-Ups being blocked on your internet browser. Please temporarily allow Pop-Ups for 3D Secure Page to open and then block the Pop-Ups again after the order is placed successfully. If you have not set a 3D Secure Password previously then you can do so here or may choose to ignore this request and if you card issuer allows you may still be able to complete the order as usual without setting a 3D Secure Password.

* For any clarification or for any further information, please feel free to email us on sales@foursquare-healthcare.co.uk or visit Ordering & Deliveries or Returns & Replacements or Terms & Conditions sections on our website.