11 comments:

Gift wrap. Of the three items I have either received or given as gifts lately, one showed up in a flat bag...items in e plastic bags, no gift box with a gift receipt that included a note but not the from part, one showed up in the plastic bags with a folded box in the package with no gift receipt and one had items in a box (still in the individual plastic bags) with a gift receipt but no note. The items in the box...the box didn't have a bow or anything...just a jcrew box with plastic bags of items thrown in. I can't imagine what this will look like during the holiday season. Some consistency and actual gift wrapping/gift receipts would be nice.

Poor quality control in the shipping department! Received the wrong size for both of the items I ordered last week (a pair of shoes and a dress). I'm unable to do an exchange now because the sizes I originally ordered are now sold out everywhere. Thank goodness these items weren't FS.

This isn't exactly a vent, but a question for people who order FInal Sale online. I thought that any item that was final sale was marked as such on the invoice. I was surprised recently when I was told that a few things I was returning were final sale, even though it didn't say so on the invoice. I couldn't remember whether they were or were not final sale when I ordered them, they very well could have been. I just thought it used to say so on the invoice. Does anyone know? Thanks.

I ordered things that were final sale online but was able to return them in store via my VPS. I noticed that they were not marked final sale on the invoice, but it was stated final sale during checkout/in the email confirmation.

They should be marked with an asterisk on the item line of the invoice, with a notation somewhere else on the invoice that they are final sale. If that isn't the case, I would check your e-mail confirmation--I think there would be a good case the item should be returnable.

Cate, I think it depends on who is doing the return. I have had SAs say the same to me when I am returning an item with 30-40% off. I always say, politely of course, sorry but it does not say Final Sale on the invoice.

Again, not really a vent. Have a missed the coat event this year? Seems like every year they come out with a special coat event with several models and lots of colours. I wanted to snag a Slim Trench this year after missing it last year. I emailed the company and they *seemed* to be saying it had already come and gone this fall, which doesn't make sense at all as I've been checking almost daily. Did anyone else see it?

I wondered if they just didn't have a clue. They did tell me the Metro coat was coming out in November with a bunch of colours, but had no date for the Slim Trench (which I prefer). I wish they'd hurry up - it's getting chilly around here!

OK, we've all seen how JC and other retailers jack up prices for Canadian shoppers. But explain this to me: The Want Les Essentiels bag (item 06218) costs $398 USD if shipping to the US, and $484 USD if shipping to Canada...here's the kicker. The bag is made by a CANADIAN company. So why can't JC figure how to sell the bag to Canadian JCA's without tacking on this...this "duty"?? Our dollars have been near par for over 3+ years. Seriously.

Hi there, I am an Australian customer and the prices are waaaay more for us. Ridiculously so! Australians only really shop in the US because prices are generally cheaper not just to obtain overseas brands. I think Jcrew is cutting a lot of customers out by doing this. When I questioned the price hikes I was told the Australian prices are marked up to be comparable with local prices. If that's the case we'd just shop local. It's a disappointment as I've been a customer for a ling time. I've noticed the quality of fabrics decrease too which means I end up buying less. Extra money for worse quality = fewer purchases for me.

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