Storm Damage! Called Execulink Telecom Wireless Internet Support at 2 pm. Support Ticket Issued. Repair truck in my driveway at 2:15 pm. Good to go by 3:00 pm. ALWAYS have excellent support and customer service!!

Patti

residential customer, Harrietsville

Execulink Telecom is a great company to deal with. Very professional and responsive to all of our telecommunications needs. We have created a fantastic partnership with satisfying results.

Patrick

business customer, Kitchener

Execulink has been a key telecom partner we have trusted for over 5 years, delivering great services at competitive prices. Execulink’s candid, honest, and hardworking approach, helped us to provide the solutions we needed at our centres across Canada, including some very challenging locations. When it comes to their invoicing, they are concise and easy to read, compared to other larger Telecoms, not leaving you wondering what you are really being billed for. Execulink’s Sales and Support Team are very responsive, friendly and knowledgeable, and is by far one of the best we have worked with and trusted in the industry.

Brent

business customer, London

Your technician was amazing. We did not have any down time, and even tested the back up!

Donna

business customer, Kitchener

Execulink Telecom has been great to deal with, they continue to go above and beyond to provide high standards of customer service.

Armando

business customer, Brampton

We have been with Execulink Telecom for years now and would recommend them to anyone. Great technical team, always willing to help. We continue to be highly impressed with the standard of service they provide. They meet and surpass our expectations and are key part of our network infrastructure.

John

business customer, Guelph

Execulink has been our telecom provider for many years, and we have always received excellent value for our money. Over the years, Execulink has met or exceeded our needs with customized solutions to help us accomplish our goals. I am confident the Execulink team will rise to any telecom challenges we may have in the future and highly recommend them to other businesses.

Jeff

business customer, Watford

We love our internet, it is fast and super crisp. Your company could sure teach a lot of other companies a thing or two about customer service. I would highly recommend Execulink to all my friends and family!

Yes, you can change the collection date. We simply need to know what date you would prefer (between the 1st and 28th of the month) and whether this change is going to be one time or permanent. If this is a permanent change, please note that the invoice date may also need to change to accommodate.

Applies to BusinessEnterpriseResidential

QWhy should I choose Execulink?

A

Delivering awesome services is not enough. We want to deliver an awesome experience as well. Nothing is more important to us than customer service and customer satisfaction. You should choose Execulink for your Internet, TV, Phone and Mobility services because we provide unbeatable customer service and reliable services at an affordable price.

Applies to BusinessEnterpriseResidential

QWhat do I do if I need to move my services to a different address?

A

Please give us as much notice as possible to ensure that there is sufficient time to install your services at your new address. Ideally at least 2-3 weeks notice is best.

Applies to Residential

QHow can I pay my bill?

A

There are a number of methods available for bill payments:

Pre-authorized payment (PAP) is the most efficient method. You can set up PAP for automatic payments using either your MasterCard or Visa credit card or your bank account. To set up or update your PAP, you can do this through MyExeculink or you can contact a Customer Service Representative and provide the numbers off the bottom of your cheque or your credit card number and expiry date.

Telephone and online banking are also available. Simply set up Execulink Telecom as a payee and use the account number listed on your invoice.

You may also visit one of our offices in person and pay with debit or cash.

Applies to BusinessEnterpriseResidential

QWhen do I receive my first bill?

A

Once your services have been activated, you will receive an email from Execulink that contains your first bill as well as important billing and withdrawal dates.

Applies to Residential

QCan Execulink cancel my services with my current provider?

A

Yes! Execulink can cancel Internet, TV and Home Phone services with your current provider. At this time we are unable to cancel Mobility services. To do this please provide us with your most recent bill or account number at the time of sign-up.

An NSF fee is a charge for a declined payment. There is a $25 fee for each declined or non-sufficient funds payment. This charge will appear on your next bill following the declined payment.

Applies to BusinessEnterpriseResidential

QHow do I cancel my Execulink services?

A

If you need to cancel your services, please call us. We’re sad to see you go 🙁

Applies to BusinessEnterpriseResidential

QHow can I watch Link TV?

A

You can watch Link TV on your TV, Tablet and Smartphone. To watch on your TV, we recommend renting a Set-top box for $7.95/month. To watch on your Android (version 4 or greater) and iOS (iOS 7 or greater) devices, you can download a Virtual Set-top box from the Google Play Store or the App Store.