Training details

Performance Analytics Fundamentals - Virtual

Manage Performance Analytics for Improved Service Outcomes.

Summary

In this 2 day interactive technical training course attendees master the setup, configuration, and usage of the ServiceNow Performance Analytics application (Premium version). The course is designed for Performance Analytics Administrators, Power Users, and Business Process Owners who require deeper service insight through Performance Analytics.

What you will learn

Get introduced to ServiceNow Performance Analytics and understand its use cases, architecture, and deployment process

Use Performance Analytics Visualizations including Scorecards and Dashboards

Work with Widgets and design role based and context sensitive Dashboards

Who should attend

This course is designed for Performance Analytics Administrators and Power Users who plan to administer the Performance Analytics application. Service owners who plan to design requirements and specifications for Indicator and Dashboard creation may also benefit from this course.

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