Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise transaction information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

By checking out and confirming the sale via payment, it is assumed that you have agreed to our Terms of Use and Store Policy and therefore abide by this agreement.

Return / Refund Policy

You must receive an authorization code before refunds are made. Please call or email us to receive this code. There is a 15% restocking fee for any items returned for handling and time taken for inspection, repackaging and reshelving. BINIBI will not be held liable for any shipping costs; although we would be happy to make any recommendations on shipping companies. All products must be returned in a fit and resalable condition. Finally BINIBI tiles gives a 30 Days refund date (including non-working days) as we understand time constraints in the building trade. Any goods falling outside this period will be subject to a 30% restocking fee and this includes unauthorised returns.
**The customer should inspect and ensure that the quality and quantity of tiles ordered and delivered is satisfactory & acceptable; and should notify us within 7 working days from delivery or collection, of any discrepancy or error. No claims will be entertained once tiles are fixed. It is advisable always to select tiles from different boxes to ensure an even mix of variation.
Our liability in the case of a valid claim for defective tiles is restricted to either their full original purchase price or their replacement with other tiles of the same value, plus the cost of transport to site. In no circumstances will the cost of labour or any other consequential cost be reimbursed. (NB Attention is drawn to Condition marked ** above.)

Delivery Information

All our products are delivered exclusively via DPD (UK). Our normal shipping terms are 24 hours on most orders. Custom orders or very large (250+ sheets), a palletised company will be used with different delivery terms, details of which will be supplied via the qoute. Our prices are structured fairly and are inclusive of any shipping taxes, packaging and handling fees.

Parcels cannot be delivered without a signature, therefore please make provisions for someone to be at the delivery address to sign for the goods. Failure to do so means the parcel will be taken to the nearest DPD depot in your area for you to pickup from. The delivery personel will leave a collection card at the address detailing the depots address and your consigment number. Please insure you take this with you as well as photo ID for collection.

We highly recommend you use a mobile number as your telephone contact details, as the courier company can send communication for one hour slot of when they are likely to deliver on the day, this would be a less of an inconvenience for you.

Any items sent outside the UK destinations the buyer is responsible for his or her taxes.

Any destinations not listed just contact us us for the latest delivery price to your Country.

For Sample pricing please click here to take you to the 'Ordering Your Sample' page.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT (Orders sent to the EU Destinations are expempt from Tax). Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Photographic Representation.

The images representing our stock have all been produced at the highest quality professionally with exact same lighting condition throughout the range.

To minimise the risk of colourisation from artificial light, natural sunlight is used where possible and light meter reading are taken to insure consistency throughout range. Photographs are taken in outdoor studios to best maximise direct natural light as opposed to light through glass window.

All pictures are the property of BINIBI tiles and should not be duplicated, sold, printed or represented in any form without the express permission of BINIBI tiles. All pictures have been protected by the watermark of our website address, should you find this interference please contact info@binibi.co.uk for an image free of watermarks, the same applies should you require a higher resolution picture.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.