New customer cannot connect to internet

I joined plus met a few days ago and everything has been working fine until sometime today. Now the router says it is disconnected. I’ve reset the connection and it’s reverted to setup@plusdsl.net. Please can someone help - my kids are giving me severe grief!ThanksAndy

Re: New customer cannot connect to internet

Check the Router log in details correspond with those supplied to you by PN. If it's PN's Hub Onerouter that should be set automatically for you. It's NOT "SETUP@" but your username@ etc.Check troubleshooting link below too if necessary.

Re: New customer cannot connect to internet

Is that "active" solely in the context of you can see an active RAS session (which might have been attained by a manual change to the router settings) or consequential to fixing whatever was in habiting auto-configuration? has the user's router serial number registration been verified?