Servicing systems

Aug 28, 2:00pm While the volume of distressed loans insured by the Federal Housing Administration and Department of Veterans Affairs is down from its peak, the mortgages are no less complicated to service.

Investments in technology and emphasis on user experience contributed to an increase in the average satisfaction score for mortgage servicers, according to J.D. Power. Yet only a fifth of customers use mobile platforms.

While the digital mortgage movement has primarily focused on the originations side of lending, Black Knight's latest release seeks to apply those principles to servicing to help improve borrower retention and engagement.