Also, would you please send me your cPanel details too so that I can pass to the developer?

You can send me privately in the following format:
1. Please go to https://premium.wpmudev.org/contact/#i-have-a-different-question
2. Select "I have a different question" if not selected
3. In subject line put "Attn-Ash" (this will ensure that the email is assigned to me)
4. Provide the wanted details.
5. Add the thread link in the message so that I can track.

I haven't managed to replicate this in any of my testing sites nor any of my colleagues I asked too test.

Do you still have this issue? If so could you please create a staging site where we could do some tests and have a closer look? If you can't replicate this on your staging site I would need to try replicate this on your live site and turn Stripe to sandbox mode temporarily. In the meanwhile can you check your Stripe account if that customer id exists?

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it's great that you had a positive one. Based on your experience in this ticket would you please be kind enough to rate us externally on: