Pia then discussed citizen centric services, noting that Australia had been a leader in on-line government. The idea is to put the citizen at the centre of the design of services, rather than a structure based on government agencies. For me, the issue how much of this can be done via software mashups and how much requires the government to be restructured. An examples are an australia.gov.au account, which the citizen to deal with multiple government services with one account.