Part 1: The facts as presented in the data

This section includes the raw data, as provided straight from each respondent’s answers.

Current usage of workplace messaging apps

Q. Which of the following apps do you estimate are used by employees in your organization, even if its use is unofficial/unsanctioned?

Our findings show that Slack is the most used workplace messaging app. 65% of overall respondents said they use Slack.

Slack is the most used messaging app

Microsoft is heavily used today. The second most popular app is Skype for Business. Despite many organizations starting to plan their migration from Skype to Microsoft Teams, 61.5% of overall respondents said they are still using Skype for Business today.

Microsoft Teams is close behind. 59% of overall respondents said they use Microsoft Teams in their workplace.

50% of overall respondents said they are using Cisco Webex Teams, with Cisco Jabber in next place. 32.5% of overall respondents suggested they are using Cisco Jabber. In fact, Amy Chang, SVP of Collaboration Technology at Cisco, revealed that Cisco Jabber now has 45 million users, during her keynote at Cisco Live in June 2019.

Reducing workplace messaging apps

Q.Looking forward 24 months from now, which of the following apps do you estimate will have FEWER users in your organization than today?

Just as Skype for Business was high in the previous category, this question saw an obvious high percentage of IT managers expecting to have less Skype users in two years time. As Skype for Business Online goes end of life, these numbers are not a surprise. 57.5% of overall respondents said they expect to have less Skype for Business usage in two years time.

However, it is not immediately clear which workplace messaging app is the choice to move to. Microsoft Teams may be the obvious choice for some, but there are many Skype for Business alternatives for businesses to consider.

Skype for Business going away

21% indicated that Google Hangouts Chat user will decrease over the next two years.

20.5% indicated that Cisco Jabber will be reduced over the next two years. This percentage may change since Amy Chang announced a unified collaboration app for users of both Cisco Jabber and Cisco Webex Teams.

Increasing workplace messaging apps

Q. Looking forward 24 months from now, which of the following apps do you estimate will have MORE users in your organization than today?

The future is Microsoft Teams, Cisco Webex Teams, and Slack.

This much was made obvious by the results of this question.

56.5% of overall respondents said they expect to have more Microsoft Teams users in the next two years.

Understanding the differences between Skype for Business and Microsoft Teams will play a big part in the decision IT managers are facing. The results show regardless of the change from instant messaging to team collaboration, Microsoft Teams is favorable for future workplace messaging plans.

Microsoft Teams is set for the most usage growth over the next 2 years

41% of overall respondents said they expect to have more Cisco Webex Teams users in the next two years. As above, this may change since Amy Chang announced a unified collaboration app for users of both Cisco Jabber and Cisco Webex Teams.

38.5% of overall respondents said they expect to have more Slack users in the next two years.

Best workplace messaging app for user experience

Q. Which one of the following apps do you feel delivers the best end-user experience?

Cisco Webex Teams and Slack tied for the first spot in this category.

31% of overall respondents said that Cisco Webex Teams provides the best user experience.

31% of overall respondents said that Slack provides the best user experience.

22% of overall respondents said that Microsoft Teams provides the best user experience.

Slack and Webex Teams are considered the best workplace messaging apps for user experience

What was clear from this category is that IT managers and admins clearly prefer the user experience provided by team collaboration apps. A definitive nod to moving away from legacy interfaces seen in Cisco Jabber and Skype for Business.

Slack pricing

Q. If your organization has some employees using Slack, which level of Slack is most used in your organization today?

Slack pricing

27% of overall respondents said they use Slack Free.

24.5% of overall respondents said they don’t use Slack.

21.5% of overall respondents said they use Slack Standard.

15.5% of overall respondents said they use Slack Plus.

11.5% of overall respondents said they use Slack Enterprise Grid.

Cisco endpoints

65.5% of overall respondents said they did have Cisco endpoints. These are made up of Cisco VoIP phones, telepresence hardware, or even the Cisco Room Kit. This figure only reinforces Cisco as a leader in the endpoints business.

Cisco is a leader in endpoints

34.5% of overall respondents said they were unaware of any Cisco endpoints in their organization.

Matthew Finnegan also covered the report for Computer World. Here he discusses where Slack, Microsoft, and Cisco are all excelling in their own areas.

As Swit entered the workplace messaging market, CEO Josh Lee referenced the report in Tech Crunch, citing that most businesses use at least two messaging apps” as a key reason he sees success in the already crowded marketplace.

Part 2: Cross-examining the data

Once we had cross-examined all the data available, we were able to provide many potential conclusions for the state of the workplace messaging industry.

For the full results (the juicy stuff), and a more graphical representation of the full data, visit the Mio Workplace Messaging Report available here.

[…] Mio in this newsletter several times in federating Webex, Microsoft, and Slack. They have an interesting survey on workplace messaging. As with all surveys, we need to understand the context. Mio are good friends with Cisco, so there […]