Automatically fetch Shipstation data from customers on Zendesk

The purpose of the project is to build an application that will automatically respond to customer inquiries depending on the status of their shipment. We wish to configure as much as possible through the Zendesk platform to minimize complexity.

Description of current architecture

We currently use Zendesk for customer service. We use Shipstation for fulfillment. We use Aftership for detailed post-shipment information.

Theory of operation

1. When a customer sends a request, we will use Zendesk’s native tools (triggers and automations) to analyze whether it a query for which we need to retrieve shipping information.

2. If we determine that the request profile warrants a shipping inquiry, it will trigger a POST request to a URL or HTTP target monitored by the custom software.

3. When our software receives the request, it will query Shipstation and Aftership for shipment information.

4. The software will then lookup selected metrics against our configuration settings. This will enable it to lookup the appropriate tags for the request.

5. The software will then make a POST request to Zendesk to add the appropriate tags as determined in step 4.

6. When the ticket is updated with the appropriate tags, Zendesk will then fire the appropriate triggers which will send the correct response to the customer.

Requirements

1. The application should be easily configured through an interface.

2. The rules setup must support Boolean logic and be easily configured, modified, or deleted from the engine.

3. Metrics should be configurable from any API field

4. The application must be able to support multiple Zendesk and Shipstation accounts, with an easy mapping configuration.

5. The application must incorporate an error reporting tool.

To be considered, in the first line of your proposal you must specifically link or reference a prior project that you consider similar.

9 freelancers están ofertando el promedio de $1488 para este trabajo

Let's discuss more about project to finalize the proper scope with estimated cost and time so ping me over the freelancer chat.....I will share some demo as well for recent works if you want to check.
You can also cMás

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Hi, Dear Employer!
How are you?
I read your description carefully and understand your requirements fully.
I am really interested in your project.
I am 100% sure i can do this.
Sure, I will support free bug fixinMás

Hello Sir,
We are an Indian development company here.
we have checked your posted details here and want more clarification in it, so message us to discuss on it more then we will able to move on it.
Thanks....

Hello,
Its a pleasure to let you know that I've Completed and Delivered similar project before. All I need to work upon customization part, if we can proceed towards more discussion. I have gone through your project Más

Hello,
We have not done the similar project but I am quite familiar with the ShipStation and Zendesk API. We can do it. We have gone through your requirements and can definitely develop an Interface through which yoMás

Hello,
I have got every skills and expertise which makes me deserving to accomplish your project.
I want to discuss further to get a complete understanding of your requirements and specification.
We can follow oMás