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moremanoi

Montreal

79109

Totally Deceptive

Our stay in Hotel Cap Macabou was to end a great month long trip through the Caribbean. I booked several months in advance, and as time went on, I noticed several bad reviews on Trip Advisor. I filtered these reviews and prepared myself for the bad road, the bad food and the bad music. I splurged for the ocean view and figured we'd eat out and stay on the balcony. What we encountered, however, was truly shocking.
We arrived just after 3pm after being hit by a huge rain storm on the beach. When I approached reception, I was initially ignored by the person until an observer called her to pay attention to me. She told me to find someone at the bar... which I had to find myself. At the bar, someone told me I couldn't get the keys till 4pm and to ask the soaking wet, cold, kids to wait at the bar (and yes, the music is horrific). At 3:50pm the person with the keys showed up, but told us to wait until 4pm. When it was finally time, we had to wait in line behind everyone else.
I was handed my keys and the map, and confirmed that I had an ocean view. My husband went to check it out, came back and told me there was no view. I translated for my husband and was told again that there was a pool and ocean view....Our stay in Hotel Cap Macabou was to end a great month long trip through the Caribbean. I booked several months in advance, and as time went on, I noticed several bad reviews on Trip Advisor. I filtered these reviews and prepared myself for the bad road, the bad food and the bad music. I splurged for the ocean view and figured we'd eat out and stay on the balcony. What we encountered, however, was truly shocking.

We arrived just after 3pm after being hit by a huge rain storm on the beach. When I approached reception, I was initially ignored by the person until an observer called her to pay attention to me. She told me to find someone at the bar... which I had to find myself. At the bar, someone told me I couldn't get the keys till 4pm and to ask the soaking wet, cold, kids to wait at the bar (and yes, the music is horrific). At 3:50pm the person with the keys showed up, but told us to wait until 4pm. When it was finally time, we had to wait in line behind everyone else.

I was handed my keys and the map, and confirmed that I had an ocean view. My husband went to check it out, came back and told me there was no view. I translated for my husband and was told again that there was a pool and ocean view. (A total lie to my face). When I confronted the reception again, I was told that it was a "panoramic view of the garden" and that I still had to pay the higher rate as there were no panoramic ocean views available. When I told her I prefer to downgrade to the garden view so that at least I was not paying for something that was not being offered, she told me it would be "problematic" because of the extra cot: the housekeeper being gone... blah blah blah.

Rather than waste any more of the last 2 days of my vacation and have the hungry kids howling on top of everything, I paid up and excepted the situation for what it is: clearly Hotel Cap Macabou views its guests as fools.

The room itself is tiny and the balcony lacks ambiant noise (because it is not near the ocean! ha ha ha) so you can hear your neighbours breathe. And since this hotel seems to cater to large family groups, you will be hearing a lot more than that into the wee hours. Luckily I brought ear plugs.

Let me share a few photos I took and you can judge for yourself:The pool area: ALL the cushions were in disarray and moldyThe view: I guess the one perk is that the scenery changes depending who parks in frontThe kids' beds (extra 50 euros per night for both): Really? Under the microwave!? The curtains to the right belong to the patio door which is totally blocked by the bed.More

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Room Tip: Good luck.

Stayed: August 2012, travelled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC