Monoprice Not Taking New Orders During Fraud Investigation

By Ben PopkenMarch 10, 2010

Popular a/v cable site monoprice is back up but is not taking any new orders while it investigates the potential theft of banking information from its customers. Monoprice took its site offline this weekend after a few customers complained that credit cards they used at the site had fraudulent charges.

The company has been continuously updating customers on its Facebook page, where some customers are also sounding off that they’ve been victimized.

Ine writes:

I placed an order last Monday and two days later an unauthorized charge was made on my card. The strange things were:

1. I used PayPal.

2. The unauthorized charge was NOT made on the card I used via PayPal, but was made to the DEFAULT card on my PayPal account.

3. The unauthorized charges was not made through PayPal. It was a regular credit card purchase.

Lee writes:

Lee Schuenemeyer $170.80 bad charge at eCampus to my card after they got hacked. better to shut down fully, fix it and come back 100%. I like Monoprice just not “Like, Like”.

David writes

bought a cable 2 weeks ago, found two suspicious charges for the ‘clicknship’ shipping service from usps.com today…

Monoprice released this statement and pasted it at the top of their site:

A few of our customers recently reported to us that information from credit cards they used on the Monoprice website had been misused. We promptly began an investigation with the help of expert computer forensic investigators to determine if any card data had been stolen from our computers.

To date, the investigators have found no evidence that card information has been stolen from Monoprice’s computer network. As a precaution to ensure that our customers’ information is not at risk, we have taken our website offline temporarily while we and our investigators complete the audit of our computer network.

We want to ensure that there is no security vulnerability in any part of our computer network system. We notified local and federal law enforcement agencies, our credit card processing business partners, and all credit card companies that some of our customers reported concerns regarding their card information to us.

We also advised these entities that we are working with outside security specialists to determine if there was breach of our computer system. We will post additional information when it is available. We regret any inconvenience that our investigation and the temporary suspension of the Monoprice website may have caused you. Thank you so much for your great support.