Setting up an auto-attendant

Information for administrators

An auto-attendant is an automatic answering service that accepts incoming calls and offers callers options for finding the people or services they need. When an auto-attendant has been created, an administrator can configure its settings and set up greetings and dialling menus.

Select a department if you want to use other settings to restrict the auto-attendant to redirect calls only to people in that department. See the settings Einstellung für Durchwahl and Namenswahl-Format.

Zeitzone

Defines the time zone that is used as a baseline when configuring time schedules.

Einstellung für Durchwahl

This setting controls how the auto-attendant redirects calls when a caller enters an extension number. You can let it redirect a caller to any extension in your organisation or to an extension at your site.

Namenswahl-Format

Similar to the previous setting, this setting controls how the auto-attendant redirects calls when a caller enters a name.

Namenswahl-Format

This setting determines how a caller must enter a name if they wish to use name dialling. You can choose whether the caller must enter the last name before the first name or whether either order is allowed.

Geschäftszeiten

By default, the auto-attendant treats all incoming calls as though they arrive during business hours. Unless you change this default setting, callers always hear the auto-attendant's business-hours greeting and menu options. However, you can restrict business hours by selecting a time schedule from a list.

If you select a business hours time schedule, any hours not included in the schedule are treated as after hours.

You can identify holiday dates that apply to your site if you select a holiday schedule. If someone calls during a holiday period, they hear the auto-attendant's after-hours greeting and menu options, unless you personalise these, as described below.

You can use call policy settings to control how the auto-attendant forwards a call.

Service setting

What the setting means

Vertraulichkeit für angeschlossene ID bei umgeleiteten Anrufen

Controls whether the caller continues to see the caller ID of the called party or the caller ID of the new party when forwarding a call. Select:

Namensanzeige if you want to show the new caller ID to the caller on all calls

Unterdrücken für externe Anrufe if you don't want to show the new caller ID to the caller if it is an external call

Unterdrücken für alle Anrufe if you don't want to show the new caller ID to the caller, regardless of whether it is an internal or external call

Bei umgeleiteten Anrufen Anrufumleitungsantwort senden

Controls whether One Net Business sends a signal to the other party when forwarding a call. The signal allows the other party's system to take action if it has been set up to recognise the signal. Select:

Nie if you don't want the signal sent

Interne Anrufe if you want the signal sent on internal calls

Alle Anrufe if you want the signal sent on internal and external calls