All online orders placed by 13:00 (GMT) Monday to Friday will be shipped within 24 hours. Orders placed over the weekend will be shipped on Mondays.

Currently Acala uses different Royal Mail services to ship orders: Standard or Expedited for UK mainland and Standard or Tracked for overseas. For any queries about the delivery status of your order, delays or returns please contact hello@acalaonline.com. Acala is continuously striving to reduce it’s carbon footprint and as the business grows, and order sizes reach the amount needed to make the use of a green courier service viable, we will make the switch.

Planet-friendly packaging: we wrap all orders by hand in our east London studio using recycled paper, biodegradable cornstarch chips and card, held together with natural tape, made in the UK. You will receive your Acala order in the most minimal packaging possible to keep your order safe in transit.

UNITED KINGDOM

ROYAL MAIL 48 - £2.99 Free on orders over £50.00.

Standard UK shipping, 2-3 days service by Royal Mail. This service is available on any order value including Highlands, Northern Ireland and Channel Islands.

ROYAL MAIL 24 - £3.99 A faster 24 hours service by Royal Mail available on any order value including Highlands, Northern Ireland and Channel Islands.

***Please note that Royal Mail 24 is not a guaranteed 24 hour delivery service and during peak times it can take longer for Royal Mail to process packages through their network.

Please note that in the pre-Christmas rush we are seeing a slower processing of packages through Royal Mails network which is leading to longer than average delivery times. This is something that we cannot control but we would advise customers to purchase in advance of needing a product to avoid delays.***

REPACK REUSABLE PACKAGING 24 - £5.99

A faster 24 hours service by Royal Mail in RePack's reusable packaging to make your order zero waste. Read more about it here. Available on any order value including Highlands, Northern Ireland and Channel Islands.

REPACK REUSABLE PACKAGING 48- £4.99

Standard UK shipping, 2-3 days service by Royal Mail in RePack's reusable packaging to make your order zero waste. Read more about it here. This service is available on any order value including Highlands, Northern Ireland and Channel Islands.

EUROPE

INTERNATIONAL TRACKED - £8.99Your order delivered in RePack's reusable packaging to make your order zero waste. Read more about it here. Please allow 5-7 working days for delivery.

REPACK REUSABLE PACKAGING INTERNATIONAL TRACKED - £10.99

Please allow 5-7 working days for delivery.

WORLDWIDE - £14.99

We now ship worldwide although we would always urge you to shop close to home if possible to support your local economy and avoid shipping impacts.

Note Royal Mail do not provide tracking outside of the UK so we are unable to accept responsibility for lost parcels outside of Europe.

Returns

Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.

As long as your product is unopened you can return your item within 14 days. Unfortunately, we aren't able to exchange items.

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