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> Please don't double-post -- we're a small team and will get to your post when we have the chance.

Ok, I'm sorry.

> How did you upload the files? If you have a permission problem, you should encounter it then, not during download. Was the installation moved from one server to another?

This files already existed and were submited by normal methods.We are updated site from 2.3.4 version to version ojs-stable-2_3, in begin we did using source code tar.gz in now using git, just it, but the download file don't work.I have 2 instances, one in 2.3.4 and other in ojs-stable-2_3, see link in one that's work [1] and another don't work [2].

Have you double-checked that your files_dir is set correctly in config.inc.php? If it's set correctly, if you look in that directory you should find directories named "site", "journals", and "temp".

If the directory name is set properly in config.inc.php, then the next most likely problem is permissions -- when you set the permissions, did you set them recursively (i.e. with the -R options to chmod and chown)?

One more note -- your files directory is currently directly accessible via the web server, which is a dangerous situation because an author could upload e.g. a PHP script and then execute it directly. Either move your files directory outside of the web server's root, or protect it e.g. using an .htaccess file.

> Have you double-checked that your files_dir is set correctly in config.inc.php? If it's set correctly, if you look in that directory you should find directories named > "site", "journals", and "temp".

Is set correctly, and checked the subdirs 'site','journals' and 'temp' exist.

> If the directory name is set properly in config.inc.php, then the next most likely problem is permissions -- when you set the permissions, did you set them recursively (i.e. with the -R options to chmod and chown)?

I've done it recursively. I checked that file exist using repositories browser in application.It's very strange, do you have other suggestion?

> One more note -- your files directory is currently directly accessible via the web server, which is a dangerous situation because an author could upload e.g. a PHP script and then execute it directly. Either move your files directory outside of the web server's root, or protect it e.g. using an .htaccess file.

I struggled with the same problem. As manager, I could without a problem download any file, but submitting authors complained about the inaccessibility of the Word templates with predefined styles.

Being unable to change any params in the system, I created a dummy author who submitted 3 .docs. When an author connects with the given nickname (revealed in the Editorial Protocol), he can now download these files from the Summary page, the procedure being explained in the Abstract field.

I thought this might help until you make the /manager/files/ accessible for others.