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Student Union achieves best ever student satisfaction result

Thursday 13 August 2015

Student feedback has ranked Liverpool Hope University’s Student Union (SU) the second most improved in the country.

The 2015 National Student Survey (NSS) revealed satisfaction rates have increased by an impressive 14 percentage points since 2014, rising from 54 to 68 per cent - the highest ever achieved by the union.

Commissioned by the Higher Education Funding Council for England, the NSS asks all final year undergraduate students to answer questions on their university experience.

President of Hope’s SU Kira Cox said: “As a Union we have made significant steps over the past three years to improve the services we provide our members and at 68 per cent satisfaction rate, we are now at the sector average.”

After listening to student feedback, the SU made several changes in the last 12 months, including investing in an Advice Service to ensure access to independent and professional advice.

More opportunities to get involved with the Hope community have also been created through the establishment of 32 new societies, taking the number of student groups from 42 in 2014 to 74 in 2015.

Kira added: “We are committed to working with our members to take our Union forward over the next three years with our new strategic plan.”

The NSS results also confirmed that Liverpool Hope University has been ranked as the number one University in the North West for Teaching, Assessment and Feedback, Academic Support and Personal Development.

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