Why are the branches closed?

We have taken the decision to close our branches in the interest of our staff and customer safety. If you would like to make a deposit into your account you can do so by sending us an electronic payment. Your passbook will be updated next time you visit your local branch.

How long will the branches be closed for?

With the snow and ice expected to remain over the weekend it is unlikely that our branches will be open tomorrow, Saturday 3rd March 2018. All branches should be open as normal from Monday 5 March 2018. Please check our branch page or call our head office before starting your journey.

I have a branch Regular Saver and I missed February’s payment due to the weather, can I pay this in during March?

We will accept February’s deposits into your Regular Saver up until Thursday 15th March and will be backdated to 28th February. When paying in your deposit, please make sure you notify us that it is February’s payment.

My fixed term product is coming to an end and I am yet to receive any communication on the matter. What is going to happen to my money?

Due to the adverse weather conditions there is a delay with our postal service, both in and out of the bank. Your money will remain with Kent Reliance until we receive your maturity options form. To ensure you have enough time to make your decision, we have extended your cooling off period by 10 days, meaning you will have 24 days from your maturity date to decide.

I have opened a new account with you, when will I receive my confirmation letter?

Normally, you would receive this letter within 5-7 days of the account being opened. Due to the adverse weather conditions there is a delay with our postal service, both in and out of the bank. To ensure you have enough time to review your new account, we have extended your cooling off period by 10 days, meaning you will have 24 days from your account opening date to change your mind.

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AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product will contain an AER you will be able to compare more easily what return you can expect from your savings over time.