Turns out my mom was being overly dramatic! She made it sound like he was completely shredded, but turns out his tail just has a big tear in it. I might put some salt in in the next few days, but other than that it looks like he should be fine! Sorry about that and thanks for your help

Hi,
I'm not home but my mom just texted me that Norton got stuck in the water changer and is really torn up. He is eating, but bottom sitting a bit.
Is there anything I can tell her to do until I get home?
I feel so bad for him he must be in so much pain

Thanks fang, the problem is that we are downsizing since my sister is going off to college, and my parents have wanted a smaller house for a while. No room for norton
Bummer! If it doesn't work out we might need to take norton with us for a little while, so if you ever need a new tank or a norton within a few months let me know! don't feel bad!!