Top Trends From BAI Retail Delivery

BAI Retail Delivery 2012, held in Washington, D.C., has come and gone, but the topics of discussion are sure to linger in the minds of attendees as they get back to their daily jobs. The confluence of channels, customer experience and the ever-increasing influence of mobiles were among the frequently talked about items at the conference. Here's a look at some of the biggest trends from the conference.

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1. Rise of Social Payments

I think they're getting ready to offer a payments network.

— George Warfel, director at PricewaterhouseCoopers, discussing the possibility of a Facebook payments network. Social media payments were among the talked-about topics at BAI.

Bryan Yurcan is associate editor for Bank Systems and Technology. He has worked in various editorial capacities for newspapers and magazines for the past 8 years. After beginning his career as a municipal and courts reporter for daily newspapers in upstate New York, Bryan has ... View Full Bio