Customer Support

Please add $12.95 for shipping and handling within Australia. Crate Expectations does not presently ship to addresses outside of Australia.

Standard delivery is by Australia Post surface mail and generally takes 3 -10 business days. Please note, your parcel must be signed for upon delivery so please nominate an address for shipping where you will be during business hours.

If your delivery is to a residential address and you are unavailable during the time of delivery a representative will leave a card for you detailing instructions on where you can go to pick up your order from your nearest Australia Post Office.

Unfortunately Crate Expectations cannot ship to P.O. Boxes. Unfortunately Crate Expectations does not ship to hospitals, as it is difficult to guarantee the recipient will be there at the time of delivery.

Damaged or Faulty Goods

In the unfortunate event that an item arrives damaged through the delivery process, please call us on 03 9576 2717 to organise for the item to be returned and a replacement organised.

Damaged goods must be returned within 7 days and notified in writing within 24 hours of receipt.

If your request to return an item is approved you must return the product in it's original, resalable condition including the packaging and hang tags within 2 days of receipt of authorization. We will need a copy of your receipt. We will credit your return using the same method of payment but excluding the incurred freight charges.

If you wish to cancel your order, please contact Crate Expectations immediately on 03 9576 2717. Once payment for an order has been accepted, cancellation is at the discretion of Crate Expectations. Please note there is no exchange or refund on Sale Items.

All products are carefully packed to endure reasonable handling through the delivery process. We are not responsible for damage resulting from abnormal or extreme delivery conditions.

Change of Mind on Goods

If you simply change your mind returns are at the discretion of Crate Expectations. Please call us on 03 9576 2717 for a Returns Authorization Number before returning goods and include your receipt of purchase with your return.

When returning goods please use a reliable method of postage, as Crate Expectations will not be held responsible for any items you return which go missing or become damaged in transit. The customer is responsible for postage costs back to Crate Expectations.

Goods Received in Error

If you receive goods in error please contact Crate Expectations to arrange return at our expense.