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HELP FILE

Manage Feature Settings for Users

Account admins can specify which product features are enabled or disabled for each user on their account. You can make changes to a single user or a group of users, and can also create a Settings template to apply a set of default feature settings to new users as they are added.

Manage feature settings for multiple users (bulk change)

Click User Settings in the left navigation, then choose from the following selection options:

Click Select all <#> to select all users in your account

Select specific users manually

Use the "Filter category" and "Filter by" drop-down menus to narrow down your selection of users (e.g., by user group, role, etc.).

Use the Search field to look up users and select

In User Settings, select a product in the top navigation to see a list of available features.

Under Change Settings at the bottom, click each feature to modify the setting for all selected users. If applicable, additional customizations are available in the Details column.

GoToWebinar settings

Audio settings

Audio is configurable or you can use your own conference phone numbers. The audio option is applied when an organizer schedules a session (meeting, training, webinar, etc.) and is included in the event invitation email. You can set audio options for all organizers, groups of users, for specific users, and for specific meetings.

VoIP – Session attendees will connect via computer microphone and speakers. Voice over Internet Protocol (VoIP) is the default Internet audio and is free to all users. Session invitation will include a URL that uses VoIP by default.

Long distance number – Session attendees will see a list of number(s) they can use to dial in. You can choose which countries to provide long distance numbers for under Countries, and the session invitation will include the numbers by country. Note that the attendee's phone service provider may charge them for the call.

Toll-free number – This audio option uses OpenVoice, which is integrated with GoToMeeting, GoToWebinar, and GoToTraining. Session attendees will see a list of number(s) they can use to dial in. You can choose toll-free numbers for specific countries under Countries and will pay the charges ensuring your attendees are not charged for the call. See OpenVoice toll-free conferences to learn more.

Provide their own conference call service in meetings – Session attendees will call the number listed in the invitation if you have a private conference calling service such as Grasshopper. Enter the number(s) from your conference service under Custom Message.

Feature settings

Record webinars – Organizers can record sessions.

Let staff share webcams during meetings – Organizers and can share their webcams during sessions.Organizers and Staff members can share their webcams during the session.

Allow chat and Q&A in webinars – Attendees can chat and ask questions during sessions.

GoToTraining settings

Audio settings

Audio is configurable or you can use your own conference phone numbers. The audio option is applied when an organizer schedules a session (meeting, training, webinar, etc.) and is included in the event invitation email. You can set audio options for all organizers, groups of users, for specific users, and for specific meetings.

VoIP – Session attendees will connect via computer microphone and speakers. Voice over Internet Protocol (VoIP) is the default Internet audio and is free to all users. Session invitation will include a URL that uses VoIP by default.

Long distance number – Session attendees will see a list of number(s) they can use to dial in. You can choose which countries to provide long distance numbers for under Countries, and the session invitation will include the numbers by country. Note that the attendee's phone service provider may charge them for the call.

Toll-free number – This audio option uses OpenVoice, which is integrated with GoToMeeting, GoToWebinar, and GoToTraining. Session attendees will see a list of number(s) they can use to dial in. You can choose toll-free numbers for specific countries under Countries and will pay the charges ensuring your attendees are not charged for the call. See OpenVoice toll-free conferences to learn more.

Provide their own conference call service in meetings – Session attendees will call the number listed in the invitation if you have a private conference calling service such as Grasshopper. Enter the number(s) from your conference service under Custom Message.

Feature settings

Save recordings online – Organizers can record sessions.

Let participants share webcams during training sessions – Organizers and can share their webcams during sessions.

Attendees without the desktop app join in a web browser – Set the default launch behavior of the organizer's sessions. If the Launcher does not detect the GoToTraining desktop app installed on the user's device, the session will launch in a web browser via Instant Join.

RescueAssist settings

Access unattended computers and installers - Sets whether users can log onto machines that have GoToAssist RescueAssist unattended support set up. These are machines where there may be no user at the time of access.

File Transfer - When enabled, users can transfer files to and from a customer's Windows or Mac computer during attended and unattended support sessions. This feature uses the same firewall and proxy-friendly connection techniques as screen sharing, so there are no restrictions on the type or size of files that can be sent.

Remote Control - Allows users to use the keyboard and mouse on a remote computer.

OpenVoice settings

Audio settings

OpenVoice audio is always sent over the Public Switched Telephone Network (PSTN) and so is either long distance or toll-free. The audio option is applied when an organizer schedules a conference and is included in the invitation email. You can set audio options for all organizers, groups of users, for specific users, and for specific conferences.

Long distance number – Session attendees will see a list of number(s) they can use to dial in. You can choose which countries to provide long distance numbers for under Countries, and the session invitation will include the numbers by country. Note that the attendee's phone service provider may charge them for the call.

Toll-free number – This audio option uses OpenVoice, which is integrated with GoToMeeting, GoToWebinar, and GoToTraining. Session attendees will see a list of number(s) they can use to dial in. You can choose toll-free numbers for specific countries under Countries and will pay the charges ensuring your attendees are not charged for the call. See OpenVoice toll-free conferences to learn more.

Conference management settings

Record conference – Organizers can record up to 4 hours of any conference. OpenVoice generates a single recording file even if the organizer stops and restarts the recording multiple times during a conference. These recordings are stored on our servers in an .mp3 format for up to 12 months. Organizers can listen to the recording by clicking the recording date on the Recordings page list from their OpenVoice account on the web.

Participants enter conference muted – To maintain a more orderly launch of a conference call, you can mute participants until they or an organizer explicitly unmutes them.

Conference can continue after organizer leaves – This determines whether organizers can allow their attendees to continue with the conference after they leave.

When the organizer sets this to Yes from OpenVoice, they can specify a custom value from 1 - 60 minutes to allow the conference to continue after he/she has left. IMPORTANT: The conference ends either when time runs out or the last participant disconnects from the conference. Any toll-free charges continue to accrue.

Security code for each conference – Organizers can secure the conference by setting a security code in OpenVoice that the organizer and their attendees must provide to enter a conference.

Client Charge Code – This adds an internal billing code of 2 to 20 numeric digits for each conference call. Select Enter Code to enter the client charge code. Organizers can use the default charge code or enter a new charge code from their Settings page.

Manage participants who call in early – Organizers can allow two or more participants join the call before they do. Manage the specific behavior by selecting Wait or enter conference.

Start with organizer and one participant

Start with organizer

Start with any two participants

Attendee limit – Configure an organizer’s conference room to support between 25-500 individual callers. Select this setting to enter the attendee limit number.

Organizer PIN – You can add a 4 to 20 digit PIN that organizers must enter (along with the conference code) to start a conference. The PIN can serve as a default for all organizers, or as an organizer-specific PIN. The PIN secures your conferences against use by unauthorized users.

In-session announcements settings

Prompt participants for names when joining – Participants joining the conference call will be prompted to enter a name that will display in the participant list.

The organizer Yes/No setting in OpenVoice determines the arrival/departure announcements. When the feature is set to Yes, the participant’s recorded name is displayed. When the feature is set to No, the arrival of a participant is indicated by a beep.

Announce number of participants – As participants enter the conference, you can enable an announcement of the number of participants for all participants. Select Options to announce this number to all participants, only the organizer, or to no one.

Announce arrival of each participant – This enables an announcement when a participant joins.

Announce departure of each participant – This enables an announcement when a participant leaves.

Email settings

Automatically send attendee report to organizer – This compiles and sends an attendee report to the organizer’s email after the conference ends.

Automatically send recording link to organizer – This sends the recording link to the organizer’s email after the conference ends.