Northamptonshire

Rights and Responsibilities

As a valued customer of Futures Housing Group, we want to make sure you have all the information and support you need to enjoy your home.

As part of this, we will have already talked about your rights and responsibilities when you signed your tenancy agreement. But here’s a handy reminder. Please contact us if you have any questions.

Your rights and responsibilities

You have the right to:

Have repairs done for you by Futures Housing Group

Carry out improvements with our permission

Get compensation for certain improvements if you leave

Exercise your legal rights as a customer

Live in the property as your principal home

To assign (or pass) your tenancy to someone else

Take in a lodger, as long as you let us know, and don’t allow your home to become overcrowded

Allow a member of your family succeed to your tenancy if they have lived with you for 12 months

Be consulted about the way we manage your home and any changes or improvements that we wish to make.

Your main responsibilities are:

To pay your rent and other charges on time

To look after your home and garden

To keep the inside of your home in a good state of decoration

To do any repairs you are responsible for

Not to alter the property without our consent

To ensure your household, visitors or pets do not cause nuisance, harassment or annoyance to neighbours

To not harass or threaten others, including our staff

To give us access to complete repairs, annual gas servicing works and staff going about their duties.

To ensure the hygiene of the water system and report any defects. For more information see the water hygiene page.

If you don’t comply with your responsibilities we will give you the time to put things right but if there is no improvement we may take legal action against you. We could ask the court to end your tenancy, or could apply for an injunction against you.

Futures Housing Group rights and responsibilities

Our main responsibilities are to:

Consult with you about important changes to the management of your tenancy

Keep the structure and exterior of your home in good repair

Keep heating, hot water, sanitation, and supply of water, gas and electricity in good repair and working order

Deal with your complaints

Provide services in line with our published service standards

Provide you with information about our services and performance.

We have the right to:

Change your rent or other charges as long as we give you appropriate notice

Request access to carry out inspection or repairs or to service appliances

Ask the courts to end your tenancy if you break your conditions of tenancy.