Norfolk, VA The Phoenix

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Tips & Advice

What kind of training does a locksmith need?

Locksmiths-in-training can receive foundational knowledge and skills through programs offered at technical colleges or vocational schools. These would include basic courses on lock mechanics and manipulation, along with general skills like business management. From there, most trainees seek an apprenticeship, where they work alongside a professional locksmith. This allows them to gain experience in the field. It can also put them on a course toward certification.

Are there any red flags to look for when hiring a locksmith?

Upon arrival to your home, a locksmith should ask you to prove that it is in fact your residence. They should also be able to unlock most common locks without requiring them to be drilled or completely replaced. Be sure to obtain an invoice that lists all charges before agreeing to pay.

How do I find a locksmith?

If possible, research local locksmiths online and take note of any that have poor reviews or complaints.

When calling a locksmith, confirm their address matches what you found online or in a directory. Then ask for a cost estimate for the service you need, and ask to have them bring a written copy of this estimate.

Some states require locksmiths to be licensed. If your state is one of them, require the locksmith to bring proof of registration when they arrive.

What is a locksmith?

The term locksmith traditionally referred to people who designed and built locks, but today is generally used for those who repair and replace locks. Locksmiths can be available on-call to help people if they're locked out of their home or apartment.

How can I replace a lock?

First, determine the type of lock you have, as well as the manufacturer or model if possible. You should also obtain measurements of your door and frame.

Remove exterior and interior knobs by unscrewing any visible screws you find. Many knobs will include a decorative cover on the interior side that can be removed.

Once you've removed the entire lock, find the screws on the inside of the door frame to remove the latch or deadbolt.

With everything removed, repeat these steps in reverse order to install the new lock.

Is it difficult to change the style of locks?

Replacing all components of a cylinder lock, or working with locks that don't use a pin tumbler system, requires a different procedure for replacement. Installing a new lock of the same type will be the most straightforward option. If you want a new lock that is different from your old set, more advanced installation is required, and you may want to consider hiring a professional for the job.

How is a lock replaced?

When a lock is rekeyed, the cylinder containing the tumbler and pins is removed from its enclosure and replaced with a new cylinder. This is often done when a new tenant moves into an apartment that was previously occupied, but it may also be necessary if a lock needs to be replaced.

Do locks wear out?

Yes. Since locks are essential security devices that might be used multiple times per day, they are bound to wear out eventually. Rekeying or replacing locks can be done on your own in some cases, but may require a professional locksmith.

How do I know if the key is the problem and not the lock?

Metal keys can wear out after years of repeated use. This problem can usually be solved by having the key copied by a professional. However, a key that is copied enough times will eventually accumulate errors and may not work even while brand new. If that happens, it's probably best to replace the entire lock.

How do I know if the lock has moved?

Wooden doors and frames are prone to warp and change shape slightly over time due to temperature changes, moisture and many other factors. This can slowly cause the door to move out of alignment with the locks. Make sure the door is hung correctly in its frame, and also check any external screws securing the lock to the door.

I really like this place for breakfast! Usually I get the biscuits and gravey with a side of home fries or hash browns. Lots of food for a little price.Service is outstanding. Their waitstaff is not a bunch of lazy youngsters trying to earn drinking money. The mature Waitstaff is attentive and friendly, and will call you by name if they see you more than once. Its really like going to moms for breakfast. They keep your coffee cup full of fresh hot coffee.Its not the fanciest place in town, but it just might be the friendliest.

I was visiting from PA. The food is excellent. Particularly the Hella Fitzgerald sandwich. The staff is very polite and professional. The atmosphere is really unique and down to earth. I enjoyed that place a lot. Definitely go there and try them.

My friend and I would frequent this place after a good night bar hopping on Granby. The actual club goers, the few that there are, are fun, high energy, and friendly people. We've never had a problem with any of the staff, except for the nasty lady at the front door. Often enough she will have an awful snarky attitude that runs people away. Typically if you're young and black she's going to be a bitch towards you. Starting and ending with the imaginary $100 membership that she swears is supposed to be in affect. Even though the only times I've ever heard her mention this membership is during Christmas season. Though in the 2 years I have been coming here we have never had a membership, nor seen anyone provide a membership card for entry. With over priced drinks ($15 for a Four Loko), and a maybe a max of 20 people for the entire night; you're better off keeping your money and going home. Or to breakfast.

On 05/29/16 I order a hamburger w/brisket on it. I explain to the waitress that my burger was not right plus my fries was cold. So I ask for the manager. The manager comes to the table with an attitude and very disrespectful smh I could not wait to get out of there. My check #1372769 and I got my bill at 3:01pm. The waitress, smile, kept checking on my table to see if we was fine but that manager so disrespectful. Very bad business.

In February I subscribed to the paper and I will billed twice. it took me many phone calls and two months to get a refund on the overcharge. I told them I did not want to renew my subscription.... well they stopped my paper when I received my overcharge refund not after the 13 weeks I had paid for so now on 05/13 they have billed my account to renew my subscription.... Really???? what does a person have to do...... Now lets see how long it takes me to get this fixed. I say do not subscribe because it will be a nightmare and headache!!!!!

During the decline of newspapers is apparent, you would think that they would try to win back customers with good/great customer service. Apparently, that is not the case.I choice to restart my Wed/Sun delivery over a week ago. After waiting on the line for 15 minutes, I got a customer service rep on the line and shared I wanted to restart my service. They quoted me a much higher price than what was on the bill (which was only $20/yr.). When I explained that to them, they said they can't offer that anymore. I asked that they have my local carrier supervisor contact me because she can guarantee me the $20/yr. I never received the call.Yet, when I looked at the bill closer, hidden in a tiny was the online bill pay service for paying my bill. After taking time to set up my billing profile, it took me to my subscription price, which was $20/yr. That was over a week ago that I was billed the $20 on my CC. I haven't received a paper since. I didn't receive my Sunday paper today when I woke up at 11:20 a.m. I immediately tried to call the Virginian Pilot and guest what? Their customer service hours only go to 10 a.m. Urghhhhhhhhhhhh! Here's a thought. Probably their billing system, which is probably operated by an outside vendor, doesn't directly communicate with the Virginian Pilot system. That's is probably why I am getting a delay in starting my subscriptions.I only want the paper because my wife wants to read it and for the coupons. I have to leave a star because there is no option for 0 when rating.

Did You Know?

The locks installed on the doors and windows of every home represent the most common, and perhaps most effective, form of security. That means locks can be taken for granted, until they no longer work properly or the key is lost. Homeowners should work to understand the basics behind these essential household devices, as well as how to address common problems related to them.

Types of Locks

The concept behind a lock-and-key mechanism has been around for centuries, so it's no surprise that their basic design hasn't changed much in recent years. At the same time, a number of different types of locks are now available to meet specific needs.

Perhaps the most common type of lock is the pin tumbler lock. Enclosed in a doorknob, these devices contain spring-loaded pins of varying sizes, which must be pushed upward before the knob can be turned to open the door. When the correct key is inserted into a pin tumbler lock, the grooves on the key's blade push the pins up to the precise height needed to allow the inner chamber to turn. Pin tumbler locks are popular because they are relatively secure for most residential applications and generally inexpensive. Since the entire locking mechanism in this device is contained in a single cylinder, pin tumbler locks are also very easy to swap in and out. This comes in handy in apartment buildings, for example, where locks may need to be changed frequently as tenants come and go.

Pin tumbler locks come in a number of configurations. In residential environments, they are the primary mechanism for operating knob locks and deadbolts. Most exterior doors on homes and apartment buildings will have at least one of each of these locks. Knob locks are quick to open and can be convenient when minimal security is acceptable, but they are very easily forced open. When paired with a deadbolt, the door becomes much harder to open. Deadbolts work by driving a thick metal rod into the door frame, which prevents most quick methods of defeating locks, like using a shim or brute force. Still, deadbolts aren't impenetrable, as they can be lockpicked or defeated with much stronger ramming force.

Other common types of residential locks include mortise locks, which combine the action of a doorknob and deadbolt in one. Mortise locks engage a deadbolt with the turn of the key, just as normal. But upon unlocking, the doorknob will open in tandem with the deadbolt. These locks tend to be much stronger than traditional deadbolt designs, but are often harder to install and thus more expensive.

Finally, there's the "jimmy-proof" deadbolt, a type of lock often found in older residences. These locks engage a metal rod that fits into a separate chamber outside of the door frame, rather than through the frame. While its design is simple, it has many advantages over traditional deadbolts or mortise locks. It is impervious to being pried open like many deadbolt systems could be, hence the "jimmy-proof" name. It is also typically harder to pick, and is very inexpensive.

Lock Maintenance

When a lock stops working, no matter where it is in your home or office, it's likely to be a source of frustration. However, it's rare for a lock to suddenly fail to open without exhibiting some signs beforehand.

What To Do If Your Lock Stops Working

Common lock problems include issues opening or engaging the lock, or difficulty securing a door in the proper position to lock it.

Locks that are stiff or difficult to open may require lubrication. Fortunately, this is one of the easiest maintenance tasks to perform on a lock, and might be worth performing on a regular basis. To lubricate a lock, first get an industrial lubricant like WD-40. Apply the lubricant by spraying it directly into the keyway, which is the hole that accepts the key. Slowly run the key in and out of the lock a few times, then try opening and closing it. This should fix most stiff locks, but if not, you may need to disassemble the lock itself and apply lubricant inside the device.

Check the door and frame to ensure everything fits in place. Wooden doors and frames are prone to warp and change shape slightly over time due to temperature changes, moisture and many other factors. This can slowly cause the door to move out of alignment with the locks. Make sure the door is hung correctly in its frame, and also check any external screws securing the lock to the door, as these may become loose over time.

In some cases, the problem may lie with the key instead of the lock. Metal keys can wear out after years of repeated use. This problem can usually be solved by having the key copied by a professional. However, a key that is copied enough times will eventually accumulate errors and may not work even while brand new. In this case, it's probably best to replace the entire lock.

Replacing Your Locks

Since locks are essential security devices that might be used multiple times per day, they are bound to wear out eventually. Rekeying or replacing locks can be done on your own in some cases, but may require a professional locksmith.

When a lock is rekeyed, the cylinder containing the tumbler and pins is removed from its enclosure and replaced with a new cylinder. This is often done when a new tenant moves into an apartment that was previously occupied, but it may also be necessary if a lock needs to be replaced.

Replacing all components of a cylinder lock, or working with locks that don't use a pin tumbler system, requires a different procedure for replacement. Installing a new lock of the same type will be the most straightforward option.

First, determine the type of lock you have, as well as the manufacturer or model if possible. You should also obtain measurements of your door and frame.

Remove exterior and interior knobs by unscrewing any visible screws you find. Many knobs will include a decorative cover on the interior side that can be removed.

Once you've removed the entire lock, find the screws on the inside of the door frame to remove the latch or deadbolt.

With everything removed, repeat these steps in reverse order to install the new lock.

If you want a new lock that is different from your old set, more advanced installation is required, and you may want to consider hiring a professional for the job.

Understanding Locksmiths

The term locksmith traditionally referred to people who designed and built locks, but today is generally used for those who repair and replace locks. Locksmiths can be available on-call to help people if they're locked out of their home or apartment.

If you've lost your keys or are otherwise unable to enter a locked building that you normally have access to, you will need to call your local locksmith. To save money and ensure you're hiring a reputable contractor, it may help to do some research on locksmiths in your area ahead of time, so you can be prepared if you need to call one.

If possible, research local locksmiths online and take note of any that have poor reviews or complaints.

When calling a locksmith, confirm their address matches what you found online or in a directory. Then ask for a cost estimate for the service you need, and ask to have them bring a written copy of this estimate.

Some states require locksmiths to be licensed. If your state is one of them, require the locksmith to bring proof of registration when they arrive.

Upon arrival to your home, a locksmith should ask you to prove that it is in fact your residence. They should also be able to unlock most common locks without requiring them to be drilled or completely replaced. Be sure to obtain an invoice that lists all charges before agreeing to pay.

Training to Be a Locksmith

Locks are ubiquitous around the world, which means the skills to service them are always in demand. Becoming a locksmith could be a rewarding career opportunity, but like any other job, will require a bit of preparation.

Locksmiths do not generally require formal education, but need to undergo extensive hands-on training and possibly certification. Locksmiths-in-training can receive foundational knowledge and skills through programs offered at technical colleges or vocational schools. These would include basic courses on lock mechanics and manipulation, along with general skills like business management.

From there, most trainees seek an apprenticeship, where they work alongside a professional locksmith. This allows them to gain experience in the field. It can also put them on a course toward certification, which involves a standardized procedure that, once completed, allows locksmiths to legally conduct business in their state.

Successful locksmiths need to be skilled with their hands and in the use of tools. While these skills are essential for the day-to-day tasks that a locksmith performs, they also benefit immensely from being personable and able to work with people to solve problems.

Trade Associations

There are a number of trade associations and organizations for locksmiths that may help them find work, receive training and connect with like-minded business partners. These organizations may also help consumers find a reputable locksmith. Locksmith trade associations in the U.S. include:

Associated Locksmiths of America

Society of Professional Locksmiths

Institutional Locksmiths' Association

Contact these organizations to learn more about how to become a locksmith, or how to go about choosing the right professional for your needs.