Answer:

Yes, credit facilities are available, subject to status.

Can I order online?

Answer:

Once your trade account has been activated, orders can be placed and paid for via credit or debit card.

If you have a credit facility, an Open Online form needs to be completed. Please click here.

What should I do if I believe my account is being used fraudulently?

Answer:

Please contact our accounts team on 01359 270280. Please have your account details to hand and all relevant information.

I would like a statement of my account. Who do I contact?

Answer:

Statements are sent out once a month on the 1st working day of each month either by email or via the post. If you would like an additional copy or would like an up to date statement, anyone in the Accounts team will be happy to send you a copy. Please call on 01359 270280.

I seem to be missing an invoice/ credit note. How do I go about obtaining one?

Answer:

Not to worry, anyone within the Sales or Accounts team will be pleased to send you a copy either by post or email. Please call the office on 01359 270280.

Who should I speak to regarding invoice queries on my account?

Answer:

Please speak to any of the sales team in the office or our accounts team on 01359 270280, they will all be happy to help.