Appointments

Please phone 028 90563397

Appointments can be booked with a named GP up to two weeks in advance for on-going non-urgent problems. If you need an urgent appointment please contact the surgery as early as possible and we will arrange a suitable time for you to be seen. These five minute appointments are for acute problems which have arisen the previous evening or that day. Urgent appointments will not necessarily be with the doctor of your choice but the doctors and nurses all work with the same guidelines and have your current data on computer and therefore continuity of care is assured.

Preference for specific doctor

You have the right to choose the doctor you see and we will do our best to accommodate you at all times.

Emergencies

The doctors will endeavour to see genuine emergencies at the end of each surgery. If you have a serious problem such as severe chest pain, severe bleeding or you are having difficulty breathing please call an ambulance before phoning the surgery.

Phone advice

The doctors are happy to give advice over the telephone for people who are unable to come to the surgery. You may can ring the main reception telephone number before 10.00 and leave your contact details and a doctor will ring you back as soon as it is possible. Due to the volume of calls each day only emergency calls will be taken after 10:00.

Cancellations

Missed appointments (did not attend/DNAs) The practice requests that if you cannot attend an appointment that you phone us immediately preferably 24 hours in advance so the appointment can be given to someone else. We understand that it has been an oversight on your part, but on average there are 60 missed appointments per month. This equates to five surgeries per month.