Mahdolliset asiakkaita kiinnostavat ja käytännössä toteutettavat lisäarvopalvelut voidaan jakaa kolmeen ryhmään. Nämä ryhmät ovat uuden tiedon tuottaminen, nykyisen tiedon laajentaminen ja arviointiyritysten yhteistyö erityyppisten yritysten kanssa.The turnover of real estate valuation business in Finland has remained almost the same since the start of economic crisis in 2008. There have not been any new service providers or new services for customers. To grow, the real estate valuation market in Finland needs to develop new services. There are no previous studies about value-added services in real estate valuation business in Finland.

The scope of this study is to survey from a customer’s point of view the need and type of value-added services in real estate valuation business. The methodology of this study includes a literature review and a multi-case study. The empirical part of the study was implemented by interviewing six customers of real estate valuation business. The interviewees represent a wide range of real estate valuation customers.

The aim of this study is to answer to the question ”what kind of value-added services are the customers of real estate valuation interested in?”. According to the interviews the customers are interested in value-added services, though the value-adding should focus in the existing valuation services. There is no demand for totally new service concepts.