February 17, 2010

This Australian New Zealand Telecom company needs to work on it's people skills. According to stuff, a women who complained that her text messages were taking hours to arrive to her contacts, received a text message response saying "F*** you customer".

Wanganui's mayor took up the women's case himself case, which prompted a horrified and very apologetic Telecom to issue the following statement:

Telecom says it has been carrying out "an urgent and detailed investigation into a complaint that a customer received an abusive SMS text, allegedly from a Telecom customer service representative".

... The company says if the message was sent by a Telecom employee it would result in the individual being fired immediately, according to the statement.

Telecom places a great deal of importance on delivering the highest standards of customer service."