If for any reason you are unable to run a scan or VirusScan is unable to clean or delete the virus, follow these instructions to restart your computer in Safe Mode and run a manual scan.

Restart your computer in Safe Mode:

Press the Windows + R key combination to bring up the Run dialog box.

In the blank field, type msconfig

Click OK.

Click the Boot tab at the top of the System Configuration dialog box.

Place a check mark in the checkbox in front of Safe boot.

Click OK.

Click the Restart button when the next dialog box opens.

You will need to wait a few minutes until the process is complete.

Type in the password for the computer and press ENTER.

NOTE
Your computer will continue to boot into Safe Mode until you repeat this precedure and clear the checkbox in front of Safe boot in the System Configuration window. These instructions are provided below.

Scan the computer with VirusScan:

Close the Windows Help and Support dialog box that appeared after you restarted your computer in Safe Mode.

Left-click the Start button.

Click the downward pointing arrow on the left side of the screen under the tiles.

Use the scroll bar at the bottom of the screen to locate the McAfee On-Demand Scan icon.

Click On-Demand Scan.

Click Start.

When VirusScan is finished scanning, close all VirusScan windows.

Restart to normal mode:

Press the Windows + R key combination to bring up the Run dialog box.

In the blank field, type msconfig

Click OK.

Click the Boot tab at the top of the System Configuration dialog box.

Clear the check mark in the checkbox in front of Safe boot.

Click OK.

Click the Restart button when the next dialog box opens.

You will need to wait a few minutes until the process is complete.

Type in the password for the computer and press ENTER.

Last updated 2/14/14

If you require further assistance with the instructions
or information on this page, contact the IT Support Center.