Handling Challenging Customers

Research indicates that customers who complain are likely to continue doing business with your company if they feel that they were treated properly. So, angry, complaining customers care enough to talk to you, and have not yet decided to take their business to the competition. They are customers worth saving.

If your job was easy, anyone could do it! You're constantly facing challenges in fact, that's your JOB! It is easy to work with people you like, and it is even easier to work with people who like you. But that's not always the case. Sooner or later, you'll have to deal with a difficult customer. There are some sound business reasons to become adept in handling an angry customer.

This module helps you address some of the challenges you face in trying to balance company policies and procedures while resolving customer issues and providing a positive customer experience.