Communication in Healthcare is a learner-centered curriculum providing skills to caregivers to navigate the journey from a provider-centered to a patient-centered and team-based culture, embracing a culture of trust, safety, and compassion. William Beaumont Hospital-Troy will share their journey in this program and the organizational changes they have witnessed since implementing the work.

Communication in Healthcare is a learner-centered curriculum providing skills to caregivers to navigate the journey from a provider-centered to a patient-centered and team-based culture, embracing a culture of trust, safety, and compassion. William Beaumont Hospital-Troy will share their journey in this program and the organizational changes they have witnessed since implementing the work. In addition, faculty from the Institute for Healthcare Excellence will share a summary of the journeys of multiple organizations which are pursuing excellence in outcomes, safety, efficiency and experience rooted in effective communication skills.