How do I set up my Wave email account?

Please note this e-mail account setup guide is for e-mails that are run through Wave only. These settings will not work for any third party e-mail addresses such as sbcglobal.net, yahoo.com, gmail.com, live.com, etc.

Your set up instructions will change depending on the kind of email address you have. If your email address ends in @wavecable.com, @astound.net, @myastound.net, @wbcable.net, @cedarcomm.com, @starstreamcable.com, @starstream.net or @SSCTV.net, use the following parameters to configure e-mail software programs (like Outlook) and smartphone and tablet apps:

Email Address

Your full email address

User Name

The first part of your e-mail address before the @ sign (excludes broadstripe.net, countrycable.net, and cablespeed.com accounts - these need the full e-mail address entered as the user name)

Password

The password you use to log into your e-mail.

Incoming Server Name

Refer to the chart at the bottom of this page

Incoming Server Port

995

Incoming Server Authentication

The password you use to log into your e-mail.

Incoming Server Security

Set this to "SSL"

Outgoing Server Name

Refer to the chart at the bottom of this page

Outgoing Server Port

465

Outgoing Server Authentication

The password you use to log into your e-mail.

Outgoing Server Security

Set this to "SSL"

If your email address ends in @Cablespeed.com, @Countrycablevision.net, or @Broadstripe.net, use the following paramters to configure your e-mail software programs or mobile devices:

Email Address

Your full email address

User Name

Enter your full email address

Password

The password you use to log into your e-mail.

Incoming Server Name

Refer to the chart at the bottom of this page

Incoming Server Port

995

Incoming Server Authentication

The password you use to log into your e-mail.

Incoming Server Security

Set this to "SSL"

Outgoing Server Name

Refer to the chart at the bottom of this page

Outgoing Server Port

587

Outgoing Server Authentication

The password you use to log into your e-mail.

Outgoing Server Security (SSL / TLS)

Set this to STARTTLS. If that is unavailable, set to TLS or SSL

Note that for @Cablespeed.com, @Countrycablevision.net, and @Broadstripe.net addresses, we prefer you to set your incoming settings to POP. However, IMAP is available. For IMAP, enter imap.Broadstripe.net, imap.Cablespeed.com, orimap@Countrycablevision for your incoming server.

Incoming/Outgoing Server Names by Email Domain

Domain

Incoming Server

Outgoing Server

@wavecable.com

mail.wavecable.com

mail.wavecable.com

@astound.net

mail.astound.net

mail.astound.net

@myastound.net

mail.myastound.net

mail.myastound.net

@wbcable.net

mail.wbcable.net

smtp.wbcable.net

@cedarcomm.com

mail.cedarcomm.com

mail.cedarcomm.com

@starstreamcable.com

mail.starstreamcable.com

smtp.starstreamcable.com

@starstream.net

mail.starstream.net

smtp.starstream.net

@SSCTV.net

mail.ssctv.net

smtp.ssctv.net

@countrycable.net

mail.countrycablevision.net

smtp.countrycablevision.net

@broadstripe.net

mail.broadstripe.net

smtp.broadstripe.net

@cablespeed.com

mail.cablespeed.com

smtp.cablespeed.com

For any questions or further assistance, you can contact our 24/7 technical support line at 1-866-928-3123.