Jobs

Salesforce Technical Project Manager

American Express - Phoenix, AZ4.2

At American Express, Enterprise Platform team was created in 2018, as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. Our teams create solutions on Salesforce platform by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for 20K + Sales, CRM, and Marketers across the Enterprise.

We are looking for a Technical Project Manager to lead our Merchant and Network Salesforce scrum teams in order to drive our company’s strategic imperatives on driving merchant coverage using the latest and greatest Salesforce products and frameworks.

Job Responsibilities:
Drives integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance
Works within and across business units to prioritize, plan, and execute the development schedule for major product releases
Manages and tracks team velocity, financials, and other KPIs in relation to the plan and published progress reports
Assigns development resources to activities and monitors performance across resource channels
Maintains dependency plan between planned sprints across engineering, infrastructure, and third-parties
Manages and appropriately escalates delivery impediments, risks, issues, and changes tied to the product development initiatives
May perform hands on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or product quality issues.
Ensures deliverables across engineering teams are high quality and clearly documented
Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past
Identifies opportunities to adopt innovative technologies
This “rebel with a cause” looks beyond the obvious for continuous improvement opportunities.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Qualifications

Required Skills/Qualifications:
BS degree in Computer Science, Information Technology Systems or equivalent work experience
3+ years experience as a member of an Agile team
3+ years experience with Salesforce in an Administrator, Project Manager or Developer capacity
Understanding of the Salesforce platform and its primary functions
Ability to learn new technologies and embrace the challenge learning presents
A self-starter, comfortable talking through requirements in detail with business partners
Strong and current knowledge of web standards, emerging technologies and trends
Ability to think abstractly and deal with ambiguous/under-defined problems
Ability to enable business capabilities through innovation
An excellent communicator, both verbally and written

Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.