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Delivery Information

How quickly do you deliver?

Under almost all products on our website is an
Estimated dispatch time, check this for a delivery prediction
specific to the item you are looking to purchase. These badges are updated live based on the stock levels we have and also those of our suppliers - so are usually very accurate, but cannot be guaranteed. In more general terms, we aim to dispatch all orders within
1 working day of receiving payment (and a prescription if required). If we cannot do so within 3 working days we will contact you by email.

What do you charge for delivery?

For UK delivery, we charge the following:

Order Total

Weight

Delivery

£0-£28.99

Under 2kg

£2.99

2kg+

£4.99

£29-£38.99

Under 2kg

Free

2kg+

£4.99

£39+

Under 2kg

Free

2kg+

Free

Prices quoted are for delivery to all parts of mainland UK except certain Scottish postcodes (where the price is higher for items sent by courier. Delivery of food abroad (including Channel Islands, N. Ireland and other islands around the UK) is charged at a higher price and free delivery is not available. Temperature controlled products, such as Insulin, are also not always subject to the standard and/or free delivery options.

For full information on our delivery charges, including prices on heavy deliveries to Scotland and abroad, see our
delivery information page.

We can deliver most items to all around the world, but prices do vary. The majority of light weight orders (less than 1.5kg) can be delivered for a flat rate of £10. For an accurate estimate of the delivery charge, please put the items you require in your basket and use the "Estimate Delivery" system on the
shopping basket page (you only need to enter your country and postal/zip code) for a quick quote. For deliveries to the USA you may need to go to the checkout page and enter your full address to get a quote (as some services need your state in order to quote too). For more information on international deliveries, please see our
delivery information page.

Delivery of aerosols

Due to air freight restrictions aerosols cannot ever be sent abroad by Royal Mail. We appreciate your understanding.

Delivery of temperature controlled items

Some products, such as insulin and frozen food, need to be delivered in insulated packaging to prevent them from getting too warm (or too cold) during transit from us to you. Purchasing any of these items in your order will result in a £1.99 charge being added to the total to cover the high cost of the insulated packaging materials. You only pay the £1.99 once per order, regardless of how many temperature controlled items you purchase in that order.

How do I cancel or return an order?

Please call us as soon as possible if you need to amend or cancel an order on 01582 842096. If your order has been processed for dispatch we will be unable to cancel or amend the order. You will however be able to return your product for a full refund*.

To return an item, you must contact us by phone or email to arrange this BEFORE posting any product back to us. We will explain the process at this stage for you.

Dry food

Thanks for your question. Could you add a small amount of warm water to the food the help the powder stick to it? Otherwise you could sprinkle over a slice of ham or add to some tuna.

Kind regards

Bridget

8 May 2015 4:45pm

Raw diet

Paul

I've been using your product for a few month, I've changed my 1 year old staffie diet to raw food , with the omega oils in your pack will that be enough or will I have to add more oils

John Cousins BVSc MRCVS

Veterinary Advisor

For most dogs what you are doing should be adequate on its own. However there are some individuals which for whatever reason seem to respond well to additional levels of these oils. If your dog appears well then I would be happy with that and assume all is well. If you are in doubt, there is actually no harm in adding some extra supplement for a while and seeing if it makes a noticeable difference. You might have to try it to know.

9 April 2014 8:52am

Do i have to be on this as a permanent supliment

H clarke

Hi was wondering once reaching the desired effects, is it wise to stop using this suppliment or does it have to be a permanent addition to their food.

John Cousins BVSc MRCVS

Veterinary Advisor

If the supplement can be seen to have brought about an improvement, then it is usual to maintain it permanently. Often it is possible to do this at a half dose, depending on your judgment of the ongoing effect.

3 October 2013 9:02am

How long will it last?

Pauline

I have a large lurcher. How long would 200gr of the Bionic Biotic last. Do you do larger packs.

Richard Spratley Bsc Hons, OPEN

Web Developer

To get the feeding amount and how long one pack will last you need to get the weight of your dog. I have added the guidelines to the product page. Unfortunately Bionic Biotic is only available in a 200g bag.