People complain about the taxi driver’s mobile app! Drivers seem to be doing what they want

If anyone thought
that mobile apps would solve the problems with scammy taxi drivers, that one
would be very disappointed. Customer complaints have recently started to
accumulate for app-operated taxis. According to them, some drivers seem to do
what they want. For example, they charge higher prices or want to get paid for
trips that have not occurred.

TV Nova reporter
Simona Šimková has a similar experience. Modern taxi services are in many ways
advantageous, but only until the driver asks for a significantly higher amount
than previously agreed.

For example, a
Bolt driver asked two hundred more than agreed upon. “I just want you to
give me back as much as you are supposed to,” the reporter demanded. The
driver threw the money at her and left. She had her account blocked the
following day and it claimed red numbers.

“The
application is more or less indicative and drivers come up with different
tricks to get around it. If the customer does not know and does not have the
opportunity to check, he can be easily scammed,” says Daniel Tarljovski of
the Association of Taxi Dealers.

A frequently
mentioned problem is drivers canceling drives. The driver has the opportunity
to cancel the ride at any time, in case, for example, the UBER application is
looking for another alternative driver. It is not uncommon for another driver
to accept the job, following which you will wait for 10 minutes and then the
ride gets canceled. The application, in these cases, does not guarantee that
you will really get the driver to come to pick you up.

David from
Prague, for example, was charged for a trip he had not even taken. “I
waited for the driver for about 15 minutes. But I saw on the map that he was
elsewhere. The driver was convincing me that he was at the very spot. Then, the
taxi driver told me he was leaving and the payment was made,” describes David.

For example, UBER
charges a cancellation fee for late-canceled journeys. However, you have the
right to claim this cancellation fee if you think the driver was waiting in the
wrong spot, etc. UBER then always refunds the money in the form of a credit.

Sometimes the
driver does not complete the ride and the price keeps increasing even after you
leave. “He has completed the ride only after I have contacted him. It has
already happened to me on multiple occasions, as well as to my girlfriend,”
says yet another customer.

“I don’t
want to defend it. Any such case is wrong. When we identify such a case, the
driver is fired,” responds Roman Sysel from Bolt. “If there is a
mistake on our part, we compensate for the trip,” claims Liftago director
Ondřej Krátký.

This was also
confirmed by the reporter. Once the situation was reported, her debt was
deleted and the account restored. But such an approach is, according to social
media, missing from Uber. “Hello, I would also like to join those who
complain. As long as everything works, it’s ok. If you have a problem, it’s
just your thing. You can kiss your ass. There is no contact. There is so much
crap about Uber being here for you, but no one responds,” complains one of
the customers on a social network.

We have contacted
Uber and the reporter went to the company headquarters in person. However, we
did not receive any response.

UBER EATS, as
well as other food delivery platforms, are also problematic. Almost
non-existent customer support prevents you from claiming anything. Have they
brought you a wrong meal or anything other than you ordered? Have they brought
your food late or not at all? It is difficult to make a claim and all you can
do is to claim an unfulfilled payment transaction via the bank, claiming the
service was not provided to you.

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Pre-book Taxi

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Tip

If you feel that taxi driver will rip you off purposely make a show of writing down taxi registration no. for example to your mobile - you’re a lot less likely to be ripped off.

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