Frequently Asked Questions

Frequently Asked Questions

Do I need a reservation to park at Canopy?

No, we do not require a reservation before arriving at our facility. However, during severe weather and the holiday season we can fill up quickly, so reservations are recommended to ensure your parking spot. As a reminder, reservations are always free when you book here.

When should I arrive at Canopy to get to my flight on time?

During the regular travel season, we suggest you follow the standard airline guidelines and plan an additional 30 minutes for off-site airport parking.

During peak holiday travel times (Fourth of July Weekend, Memorial Day Weekend, Labor Day Weekend, Thanksgiving, and December holiday travel), please plan for extra time to get through the TSA lines and arrive an additional 50 minutes before the suggested airline guideline.

How often do your shuttles run to the airport?

We run a large fleet of 24 CNG, Biodiesel, and flex fuel shuttles, which cycle from our facility to the airport every 8-12 minutes, 24 hours a day, 7 days a week.

Where do I park when I get there?

Open Air

When you arrive, the booth attendant will alert you to which row we are currently parking. There will also be signs at our facility that will indicate the row where you should park for fastest shuttle pick up. When you park in that row a shuttle bus will pull behind your vehicle and help you load your luggage onto the bus. If no other travelers are parking at the same time as you, then you will be immediately transported to the airport.

Covered Self-Park

When you arrive, the booth attendant will alert you to which row we are currently parking. There will also be signs at our facility that will indicate the row where you should park for fastest shuttle pick up. When you park in that row a shuttle bus will be dispatched to pick you up at your car and help you load your luggage onto the bus. If no other travelers are parking at the same time as you, then you will be immediately transported to the airport.

Indoor Valet

If you choose to park in our premium indoor valet facility, simply enter the valet garage area on the right side, and check in with your valet attendant, then a shuttle will be by to pick you up shortly. Don’t forget to come inside the lobby for complimentary snacks, coffee and newspapers before you leave.

Where do shuttles pick up when I arrive at Canopy Airport Parking?

Our shuttles come to you. If you are parking open-air self-park or covered self-park, please follow the signs to the closest shuttle loading row and wait outside your vehicle, so our shuttle can pick you up and assist with your luggage.

If you are parking valet, our shuttle will pick you up near the indoor lobby.

When you return from your trip, we will drop you off directly at your vehicle.

Where does the shuttle pick me up when I arrive back in Denver?

We pick up from both sides of the terminal on Ground Transportation, Level 5 – Island 5. On the West side exit through door 504 and proceed to Island 5. On the East side exit through door 513 and proceed to Island 5.

Please remember to have your parking location or valet ticket ready for the shuttle driver when you load.

Where do I go to pay?

If you are paying with cash, you will pay in the first exit lane with the main booth cashier. If you have a credit card, 5280 club card or ExpressToll transponder you can pay in our express parc lanes 2 (middle lane) or 3 (far right). You can also redeem QR coded coupons in our express parc lane 2 (middle lane).

Please have all of your items ready for the cashier to expedite your checkout process.

Does Canopy offer discount coupons?

Canopy has a variety of discounts to choose from on our discount page. If you are a frequent traveler, we recommend you sign up for one of our free frequent parker programs; learn more here.

I have a coupon, when should I present it?

All coupons must be presented upon exit from our facility. Only one coupon can be redeemed per transaction. Coupons may be printed or displayed on mobile devices to redeem. Coupons with a QR code can be scanned and redeemed in express lane 2 (middle lane).

I have an account to make repeat reservations and forgot my password

Do you have handicap parking and handicap accessible shuttles?

Our facility offers designated handicap parking spots in both covered self-park and open-air self park, or take advantage of our full service valet and leave the parking to us. We have a handicap accessible shuttle that runs to and from the terminals. We ask that guests requiring special accommodations call us in advance at 303-574-9800 so we can make sure our shuttle is ready for your arrival.

Do you allow pets on your shuttles?

Yes. However, to ensure adequate space on our shuttles, all animals – excluding service animals – must be kenneled prior to loading the shuttle. Kennel guidelines are as follows:

Less than 25 pounds: Lap carrier permitted

More than 25 pounds: Must use kennel

Per ADA requirements, the restrictions above do not affect Service Animals.

Travelers with pet allergies are advised that other passengers on your vehicle may be traveling with a pet or service animal.

What if I arrive and all the covered self-park EV charging stations are full?

If you arrive in an Electric Vehicle (EV) and our covered self-park stations happen to be full, please drive around to our indoor valet area where an attendant will greet you. Please notify the valet attendant that the covered EV Juice Bar charging stations are full, and we will upgrade you to valet parking at no additional charge. This way, we can ensure your car is ready and charged for your return.

I'm traveling with a stroller and/or car seat, what should I do?

The staff at Canopy is happy to assist with loading and unloading luggage and strollers on the shuttle. For safety reasons, if your child is in a stroller, Canopy requires you to remove the child from the stroller and place the child in your lap or seated next to you. Please be sure to collapse the stroller and store the stroller in the designated luggage area on the shuttle. Children who are in car seats do not need to be removed from their child restraint.

How can I edit or cancel an existing reservation?

Once you book your reservation you will receive a Confirmation email. A copy of your reservation will be emailed to you. Through this email, you can print, edit or cancel your reservation. If you do not receive it in the next 2-3 minutes, please check your spam folder. You may also print your voucher at the time you make your reservation. If you have any questions regarding your reservation, you may call us at (303) 574-9800 or email support@canopyparking.com.

What information do I use to login to the app?

We now have one login for all accounts – please use your 5280 Reward Login for the mobile app. If you have never made a reservation with Canopy before, you can make one on the website or the mobile app.

Will there be an Android app?

Yes, the mobile app is available for both Android and iOS – search “Canopy Parking” in the App Store and Google Play.