Jesus Diaz

After the lawsuits and delays, this reader's experience—asking for a refund—truly puts JooJoo's reputation on the line. It feels written by a Nigerian scammer, rather than customer support. Here's their whole email exchange. You'll be the judge. Updated.

Have you had a similar experience with Fusion Garage? Tell us in the comments or wrote to tips@gizmodo.com.

Update: Fusion Garage has sent us their version of the story:

Fusion Garage has been following up with a PayPal customer
representative on the topic of refunds. While the company has
successfully provided refunds via PayPal, we have experienced three
unique instances where PayPal has not been able to process a refund
quickly enough in response to a customer request.

While one customer opted to continue their joojoo order before this
information was delivered, in the other two instances the company noted
the PayPal issue to the customer, and offered to refund the amount paid
directly to their bank accounts.

This unusual step was taken to provide the two customers with a refund
in the most timely manner possible after an unanticipated delay. One
refund has been processed and we are working to resolve the other.