Guest

Excellent. What is AFAIK? I have purchased lots from Richer Sounds and have always been pleased. Can I double check that they are UK models and what warranty comes with them and is it extendable. Thanks.

Guest

Great news. I will contact my local store. If as I assume you work for Richer Sounds let me congratulate you on coming on here. As a customer who likes toys having someone on here to give you great info is very beneficial and will generate sales for your company, so well done.

Standard Member

Thanks for your comments Dave. Correct - I am the RS Director of Purchasing, and I've been monitoring these boards for a while. It's useful to find out what's actually happening out "in the field" from a customer's perspective (perception being reality and all that). Sometimes it's disappointing to find out that people are having difficulty locating stock of lines that I know are plentiful in our warehouse, but are clearly not in some stores, so I intend acting on any info I glean from this forum.
Cheers,
Nick

Well-known Member

Originally posted by nhalliday Thanks for your comments Dave. Correct - I am the RS Director of Purchasing, and I've been monitoring these boards for a while. It's useful to find out what's actually happening out "in the field" from a customer's perspective (perception being reality and all that). Sometimes it's disappointing to find out that people are having difficulty locating stock of lines that I know are plentiful in our warehouse, but are clearly not in some stores, so I intend acting on any info I glean from this forum.
Cheers,
Nick

Click to expand...

That's excellent news. You probably want to put your title in your signature so that everyone knows your affiliations.

Standard Member

Have you any info on the new amps coming out, for example when you will have them and how much. I am interested in the 1603/1803 and the new 300 series from Marantz. Not sure whether to wait or just buy a 1602.

Guest

10/10 Nick, I was going to go elsewhere for my Panny 5 but thanks to your input here Richer Sounds have made a sale. Do you have any definite dates for stock on the screen and accessories (PW5, tuner and stand) or is it just soon.
Cheers

Guest

Guest

I'm really nervous about ordering another plasma cos I'm worried there'll be a problem pixel on it and if there is there's not a lot you can do about it (even quite a few pixels lit or dead can still be considered in spec and hence not covered by warranty). At least Joe from The Media Factory has said he does a visual inspection before sending them out, ok no guarantee it's going to arrive in the same condition but better than nothing. I assume such an inspection isn't possible when buying from RS?

Well-known Member

When I spoke to Pana the tech guy assured me that they will swap a unit with ANY stuck live pixels but it's something like 4+ dead ones. I did post in the tvforum in the summer if someone wants to trawl.

Standard Member

Good to have you here. I've had some dealings with my local RS in Kingston and have been very pleased with the service so far.

Can you confirm whether and when you expect to stock the Toshiba 520E and what price you will be setting? There is another thread on the DVD forum that suggests your price will be £299, yet RGB Direct appear to be selling at ~£230 multi-region.

Standard Member

1. Dead pixels - mmmm, a tricky one. We can only be guided by what the individual mfr's policy is. Unfortunately, it's not normally feasible to try out the actual product prior to purchase (as those who have seen the size of our stores will understand ). However, if it is faulty according to the mfr's conditions, then we'd have no problem swapping it.

2. Higher resolution Panasonic PW5 - I just spoke to Panasonic, and they are not aware of its existence. They think it may be a commercial model? If so, then I don't envisage us stocking it.

3. PW5 availability - we have a small qty (three I think) in our warehouse now, which are currently unspoken-for. A much larger qty is scheduled to arrive first half October.

4. AVRxx03, SRx300 - I'm sure that we will be stocking them, but I don't have dates at present. We are currently selling AVR1602 at £229, AVR1802 at £249 and SR4200 at £199.

5. SD520 - I'm expecting stock in the next few days. I can't confirm the price yet, however, as always, we guarantee to be the cheapest!

Got to go now - I'm out of the office until Tuesday, so please forgive me if I don't respond immediately to any further postings.

Guest

Nick,
Speakers. In paticular Mission 77c1. I have used the Kingston branch often also and found them very helpful - however, I have been promised a 77c1 in Rosewood for a few months with no joy. Do I stick with my cherry one or hold out hope for a rosewood? I really want to get it up and running but have been told that if I leave it boxed, they'll exchange IF rosewood one's come in...

Standard Member

Sorry Bri - I've checked with all our stores, and with Mission, and it doesn't sound likely that there will be any more RW ones coming in. I'd never say never though, sometimes things turn up at stocktakes, etc. Probably best to use the one you have already, and I'll keep an eye out for a RW one. If one turns up, of course we'll swap it over for you. Another option might be a 78C? Let me know by email if you're interested...

Nick, Hi and thank you for being here and offering your help-it is nice to have a human interface between consumers and richer sounds other than in the actual stores.

First of all,and as ever your special offers look really good value however at the risk of sounding cheeky do you know any of your stores where we can actually buy them. I called into my local RS store this week 4 times with this months catalogue in hand, it was my birthday last week so i have a few quid burning a hole in my pocket.

I want some new speakers on two fronts,

1, some for my pc (hence not too worried about quality just a nice looking set for my computer room).

2, A pair of floorstanders.

So i asked about 3 items for the pc and also 4 different pairs of stereo speakers that are currently advertised-none were in stock.
Ok with money in my pocket i switched stratergy and asked if you guys had any Philips DVDR880's (also currently advertised) nope none of them either.

So again i reverted back to your sept/oct/02 catalogue and thought oh well if i cant get what i want then i'll do a bit of early xmas shopping,i thought my little nephew would be overjoyed with the Wharfdale PP1 picture frame speakers (i would have been when i was a lad).
Guess what-nope sorry sir none of those in stock. "Ok well how about the amazing Panasonic speaker deal £59.95 for all 5 speakers" (the lads going to be made up with these when i give him my old Denon pro logic amp as well for xmas-another one hooked on home cinema for sure)

Erm no sorry sir none of those either. You could have knocked me down with a feather when i left that shop,i tried to purchase 10 items and they had NONE of them-not one.
Now call me cynical but is it not true that when you go into a RS store you can pick up great deals for sure but never any of the good stuff you advertise in your current press releases,and please stop the staff offering the usual patter like" this product is just as good sir if not its better" i wonder why those are always Eltax/sherwood/cambridge etc.
I'm sorry to be so in your face with this Nick but surely you can see why i have a bee in my bonnet 1,2 even 3 but 10 items not in stock is taking the mickey.
I hope your not offended i just wanted to express my feelings and look forward to your reply,
Regards,John.

Standard Member

Thanks for your post - I'm not at all offended by your constructive comments, in fact I welcome all feedback, both positive and negative, so hopefully we can put things right.

It's really frustrating to hear that so much of what we have advertised seems not to filter through to our stores. This can happen for a variety of reasons, such as:
(i) Advertising copy deadlines being 6 - 8 weeks before on-sale date
(ii) "Confirmed" deals mysteriously not arriving (especially after the supplier sees the price we are going to advertise )
(iii) Deals selling faster than expected
(iv) Plain and simple poor stock control by the store manager (i.e. he/she does not order any/enough of a particular line)

To answer specifically the models you mention:

Philips DVDR880 - we had an order for 500pcs confirmed by Philips in August, and since then we have received a total of 50pcs. I have heard two unofficial lines from Philips as to the reason for them being unable to deliver the stock they promised, but I have to take the fifth on them. The official line is that they have been such a success that they have simply sold out, but there doesn't seem to be any shortage of stock at retailers who sell it at £499 - draw your own conclusion. I have just heard that we should receive a further 200pcs in the next few days, but who knows. I can confirm, however, that we have a good quantity of DVDR890 in stock now at £479.