Some Time Warner customers still waiting for delayed emails

Syracuse, N.Y. — Time Warner Cable says its email service problems are finally over, but it could take a few days for some customers to receive all of their delayed emails.

The media company told customers — in an email — on Saturday that the intermittent outages that had been affecting approximately 10 percent of its active email users for approximately two weeks were over. Customers are now able to access their email via webmail, mobile devices, and mail software like Outlook and Outlook Express, it said.

Several Time Warner customers in New York and other states have contacted syracuse.com since Saturday to say they are still having trouble receiving emails.

Time Warner Cable spokesman Scott Pryzwansky said Monday that the company has completed delivery of delayed mail for 99 percent of affected customers and that none lost any messages.

However, he said that about 1 percent of affected customers have extremely large mailboxes and that it will take several days to complete delivery of their delayed mail.

"But again, these customers will not lose any messages," he said in a statement.

The company has said it traced the outages to an issue with a database used by its email servers. The problem did not affect customers using third-party email services such as Gmail and Hotmail.