]]>http://crivblog.com/2015/07/29/vendor-news-lexisnexis-aquires-mlex/feed/0arobertson2014Reminder: Vendor Roundtable at Annual Meeting in Philadelphiahttp://crivblog.com/2015/07/16/reminder-vendor-roundtable-at-annual-meeting-in-philadelphia/
http://crivblog.com/2015/07/16/reminder-vendor-roundtable-at-annual-meeting-in-philadelphia/#respondThu, 16 Jul 2015 16:39:56 +0000http://crivblog.com/?p=3154]]>This is one final reminder that CRIV will be hosting the Vendor Roundtable at the AALL Annual Meeting in Philadelphia at 11:45AM to 12:45PM on Sunday, July 19.

Please join us for the annual Vendor Roundtable: Marketing, Discovery, Navigation, and Other Win-Win Opportunities for Libraries and Vendors.

How do patrons know about your research tools? Do patrons know how to use them? Will patrons be able to find what they need? How can librarians and vendors work together to improve these and other aspects of research? We’ll be discussing these questions and more at this year’s CRIV Vendor Roundtable. This session will be held during the AALL Annual meeting in Philadelphia from 11:45AM to 12:45PM on Sunday, July 19th, at the Marriott-Grand Ballroom Salon A.

We look forward to an interesting and informative discussion between vendors and librarians!

]]>http://crivblog.com/2015/07/16/reminder-vendor-roundtable-at-annual-meeting-in-philadelphia/feed/0JacobFactcase 50 Awardshttp://crivblog.com/2015/07/15/factcase-50-awards/
http://crivblog.com/2015/07/15/factcase-50-awards/#respondWed, 15 Jul 2015 12:53:26 +0000http://crivblog.com/?p=3152]]>Check out the 2015 Fastcase 50 – “…entrepreneurs, innovators, and trailblazers — people who have charted a new course for the delivery of legal services. In law firms – including some of the nation’s largest – with new delivery models, legal tech startups, legal publishers, academia, and the judiciary, these pioneers are giving the world a first look at what’s next for law and technology.”

]]>http://crivblog.com/2015/07/15/factcase-50-awards/feed/0lizreppeVendor Relations-themed sessions and CRIV activities at AALL 2015http://crivblog.com/2015/07/01/vendor-relations-themed-sessions-and-criv-activities-at-aall-2015/
http://crivblog.com/2015/07/01/vendor-relations-themed-sessions-and-criv-activities-at-aall-2015/#commentsWed, 01 Jul 2015 15:34:39 +0000http://crivblog.com/?p=3144]]>CRIV will be participating in a number of Annual Meeting activities, including tabling at the exhibit hall and the annual Vendor Roundtable. In addition, a number of scheduled programs look relevant for vendor relations. Below is a list of events we’d like to highlight. For more exhaustive and updated information, please see the Conference Planner.

J5: The Wonderful World of Metrics: Show Your Value to Leadership, 4PM-5PM, PCC Room 103A

]]>http://crivblog.com/2015/07/01/vendor-relations-themed-sessions-and-criv-activities-at-aall-2015/feed/1JacobBlog Roundup: June 1-June 30http://crivblog.com/2015/06/30/blog-roundup-june-1-june-30/
http://crivblog.com/2015/06/30/blog-roundup-june-1-june-30/#respondTue, 30 Jun 2015 17:44:07 +0000http://crivblog.com/?p=3139]]>Chuck Lowry from Fastcase offered some advice to Librarians and Exhibitors looking to get the most out the AALL Annual Meeting Exhibit Hall over at On Firmer Ground.

]]>http://crivblog.com/2015/06/30/blog-roundup-june-1-june-30/feed/0JacobCCH Replacement Pages & Reportshttp://crivblog.com/2015/06/11/cch-replacement-pages-reports/
http://crivblog.com/2015/06/11/cch-replacement-pages-reports/#respondThu, 11 Jun 2015 21:27:49 +0000http://crivblog.com/?p=3134]]>Responding to an inquiry from an AALL member about the demise of the CCH Replacement Pages & Reports tool, Linda Lev-Dunton, Manager, Librarian Relations, Wolters Kluwer Law and Business, explained the decision to remove the service in the following e-mail:

The CCH Replacement Pages & Reports tool has been retired as it was not sustainable. The tool was designed for a specific print on demand printer in the Peterson office that ceased to operate and was not viable to fix. We recently moved production and fulfillment to an outside vendor, but determined it was a faster turnaround for customers if they contacted Customer Service (CS) directly with their request for the replacements. CS is able to place the replacement pages order directly with the vendor and turn it around in just a few days.

The long term goal is to replace the tool, but this will not be in the immediate future. We are currently gathering requirements to upgrade MyAccount and our other customer self service capabilities, and this item is on our requirement list.

Customers can contact us via phone, email ticket or chat to request a replacement. CS will also go the extra distance to look for root cause as to why the customer may have not received the original and see if we can correct the issue from happening again.

Thanks to Linda Lev-Dunton for her response.

]]>http://crivblog.com/2015/06/11/cch-replacement-pages-reports/feed/0mkmaesCRIV Advocacy Request Update: Changes to Thomson Reuters web storehttp://crivblog.com/2015/06/09/criv-advocacy-request-update-changes-to-thomson-reuters-web-store/
http://crivblog.com/2015/06/09/criv-advocacy-request-update-changes-to-thomson-reuters-web-store/#respondTue, 09 Jun 2015 18:22:12 +0000http://crivblog.com/?p=3131]]>CRIV was approached by a member librarian of AALL who had concerns about changes made to the Thomson Reuters web store. CRIV spoke to Lori Hedstrom, National Manger of Librarian Relations for Thomson Reuters about this. Her response is below:

The site has undergone a redesign which was completed in two phases – both of which altered the materials mentioned.

During the first phase, the shipping schedule information, which is part of product details page, was removed. Through [the AALL member]’s feedback, as well as other customers’, we have restored that functionality.

During the second phase of the redesign, the “highlights and filing instructions” link was moved – an effort to improve the user experience by making the link available with the publication itself, eliminating the need to navigate through another tab.

These changes were made as part of an effort to improve the site and its functionality. We know our customers are being tasked to do more with less and our goal through this redesign was to ultimately make your interaction more seamless. I apologize for the inconvenience it caused.

I appreciate you reaching out to us. Please let me know if you have any further questions that I may be able to answer.

]]>http://crivblog.com/2015/06/09/criv-advocacy-request-update-changes-to-thomson-reuters-web-store/feed/0JacobFree webinars from the U.S. Government Publishing Officehttp://crivblog.com/2015/06/08/free-webinars-from-the-u-s-government-publishing-office/
http://crivblog.com/2015/06/08/free-webinars-from-the-u-s-government-publishing-office/#respondMon, 08 Jun 2015 15:30:41 +0000http://crivblog.com/?p=3127]]>The U.S. Government Publishing Office (GPO) will be offering several free educational webinars this month. The sessions, presented virtually through GPO’s FDLP Academy, include presenters from GPO, other Federal Government agencies, and from Federal depository libraries across the Nation, and will cover topics related to Federal Government information and the Federal Depository Library Program. Attendees will receive a Certificate of Participation from GPO for each webinar they attend.

]]>http://crivblog.com/2015/06/08/free-webinars-from-the-u-s-government-publishing-office/feed/0vcarulloAnnotated statutes on Fastcasehttp://crivblog.com/2015/06/02/annotated-statutes-on-fastcase/
http://crivblog.com/2015/06/02/annotated-statutes-on-fastcase/#respondTue, 02 Jun 2015 16:15:35 +0000http://crivblog.com/?p=3124]]>From the Fastcase blog: “Our annotations are different because they are not restrained by the editorial conventions associated with physical documents, meaning they can rapidly be manipulated to turn up the most valuable information… Fastcase’s annotations are not notes, summaries, or editorial claims about how courts have treated your statute. Rather, Fastcase shows you highly-relevant common law source material – what judges have actually written about a particular law.” Read more about it here – http://www.fastcase.com/modern-annotations/]]>http://crivblog.com/2015/06/02/annotated-statutes-on-fastcase/feed/0lizreppeWorking with Vendorshttp://crivblog.com/2015/05/21/working-with-vendors/
http://crivblog.com/2015/05/21/working-with-vendors/#respondThu, 21 May 2015 18:35:18 +0000http://crivblog.com/?p=3122]]>I am finally digging out the piles of professional reading from my desk. I found this helpful article in last month’s Spectrum about working with vendors.

Tips from the Trenches: Best Practices for Working with Vendors” by Jaye A. H. Lapchet,

]]>http://crivblog.com/2015/05/21/working-with-vendors/feed/0lizreppeBlog Roundup: May 12 – May 19http://crivblog.com/2015/05/20/blog-roundup-may-12-may-19/
http://crivblog.com/2015/05/20/blog-roundup-may-12-may-19/#respondWed, 20 May 2015 16:43:21 +0000http://crivblog.com/?p=3113]]>Over at Law Librarians Blog, Mark Giangrande reported on his recent experiences searching case law on Google Scholar, coming away with a better impression than his earlier forays.

Jean O’Grady spent some time looking into the new Bloomberg Law: Corporate Transactions product, including an evaluation of how it fits into Bloomberg BNA’s overall business strategy.

Lisa Solomon took a (skeptical) look at the “Legal Professional Community” from Thomson Reuters. You can watch a video about this social network targeting small firms here.

]]>http://crivblog.com/2015/05/20/blog-roundup-may-12-may-19/feed/0JacobVendor Contact Information Updated on CRIV Toolshttp://crivblog.com/2015/05/18/vendor-contact-information-updated-on-criv-tools/
http://crivblog.com/2015/05/18/vendor-contact-information-updated-on-criv-tools/#respondMon, 18 May 2015 23:41:06 +0000http://crivblog.com/?p=3111]]>Save time! Use the updated links on the Vendor Contact Information page. This handy list was recently updated and provides links to legal information vendor websites as well as customer service contacts.]]>http://crivblog.com/2015/05/18/vendor-contact-information-updated-on-criv-tools/feed/0djaque2013May 2015 CRIV Sheet: Now Available!http://crivblog.com/2015/05/11/may-2015-criv-sheet-now-available/
http://crivblog.com/2015/05/11/may-2015-criv-sheet-now-available/#respondMon, 11 May 2015 19:47:08 +0000http://crivblog.com/?p=3108]]>The May 2015 edition of the CRIV Sheet has just published! Contents include an article on where and how to report technical errors for major legal database providers. In addition, two narrative articles provide tips for developing and maintaining successful vendor relationships.

Of special note, this is the last print edition of the CRIV Sheet as the publication will transition to a digital-only publication in the fall. Watch this blog for further information on this new development.

]]>http://crivblog.com/2015/05/11/may-2015-criv-sheet-now-available/feed/0djaque2013In Case You Missed It: Thomson Reuters First Quarter Resultshttp://crivblog.com/2015/05/05/in-case-you-missed-it-thomson-reuters-first-quarter-results/
http://crivblog.com/2015/05/05/in-case-you-missed-it-thomson-reuters-first-quarter-results/#respondTue, 05 May 2015 08:17:33 +0000http://crivblog.com/?p=3105]]>On April 29th, Thomson Reuters posted their first quarter 2015 financial results. The complete set is available here: http://thomsonreuters.com/en/press-releases/2015/04/thomson-reuters-reports-first-quarter-2015-results.html]]>http://crivblog.com/2015/05/05/in-case-you-missed-it-thomson-reuters-first-quarter-results/feed/0djaque2013ProQuest acquiring Coutts and MyiLibrary, partnering with Ingram.http://crivblog.com/2015/04/30/proquest-acquiring-coutts-and-myilibrary-partnering-with-ingram/
http://crivblog.com/2015/04/30/proquest-acquiring-coutts-and-myilibrary-partnering-with-ingram/#respondThu, 30 Apr 2015 19:00:14 +0000http://crivblog.com/?p=3103]]>ProQuest announced today that it is acquiring Coutts and MyiLibrary from Ingram Content Group. It is also “entering into a strategic partnership” with Ingram for print distribution.

Without knowing how long this has been in the works, the easiest interpretation of this move is that it is a response to EBSCO’s purchase of YBP (see earlier coverage of that development here). ProQuest is selling this acquisition as a further expansion of its ebook content (adding MyiLibrary titles to the Ebrary and EBL titles already available from ProQuest). At the same time, these statements say that nothing will change immediately for current MyiLibrary customers. ProQuest also promises this will not delay the ongoing integration of the Ebrary and EBL platforms.