You may pay with a Visa, Mastercard, Discover, or American Express credit/debit
card.

What is the charge
for a certified copy?

The charge for each
certified copy is $10.00 plus applicable fees.

Is there a mailing
fee included?

Mailing fees will vary by
county. You will be informed of the mailing fee, if any, before completing your
vital record request.

How much is the
processing fee and what does it cover?

The
processing fee is $1.00 per certified vital copy and covers the cost of
maintaining the website and providing technical support.

When will my bank
account be debited for the payment?

Once your request has been accepted by the county, it can take 2-4 business days for your payment to be processed.

Why do you need my
email address?

Once your request has been submitted,
a printable confirmation of your request will become available for immediate
printing and retention for your records via the email address provided. This
request confirmation will contain all information about your request as well as
your Order Status Number. Within a few days of submission, you will receive
another email stating that your payment has either been accepted or rejected by
the county.

What do I do with my
Order Status Number?

You can
periodically check on the status of your vital request order by entering your
Order Status Number on the front page of NCVitals.com under 'Quick Menu'.