09/2008 – 09/2009 Capital One Richmond, VA
Project Manager (ODS/Probe and Risk Management IT)
Serve as Project Manager for projects in the Operational Data Store group
Monitor and maintain $1.9 million IT Risk Management Budget for Actimize Compliance Bay
Track project activities and tasks, ensuring alignment with business/stakeholder expectations
Generate capacity and budget reports and present to IT Director
Communicate schedule changes to team members
Manage relationships with associated vendors and teams, including hardware and infrastructure teams throughout the organization
Maintain agile board, burn down charts, and sprint backlogs
Build and maintain knowledge libraries of Probe related business and IT procedures.

9/2004 – 2/2006 Hamilton Beach Glen Allen, VA
Client Services Manager
Managed a team of four associates, as well as the vendor relationship for outsourced PC support, to provide comprehensive hardware and software support to 500+ clients in 5 countries
Reorganized the Support Center as “Client Services” to support client-centric service
Created and implemented a comprehensive strategy and policies for client anti-virus, wireless, desktop, laptop, and new technology implementations