*Greeting new residents as a tiny (white tiger), was well received. The residents were more talkative than to my normal 6.11" male AV.--[[User:Destiny Niles|Destiny Niles]] 09:16, 5 June 2007 (PDT)

*Greeting new residents as a tiny (white tiger), was well received. The residents were more talkative than to my normal 6.11" male AV.--[[User:Destiny Niles|Destiny Niles]] 09:16, 5 June 2007 (PDT)

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'''Notes up to and including 6/7/07''': I'm still noticing that most of the residents landing at 92, regardless of time of day, are non-US and speak little to no English. I always give out relevant notecards and LMs to their country/language areas when I have them, but it renders the HUD and tutorial areas useless to them bc they're all in English (except for the Chinese option on 2.0.) Having guides in many languages will be the single biggest factor in retention for these folks, which isn't news to any of us, but is still true. Most residents are confused about the HUD, which sometimes fails for no clear reason, and want to TP off of 92 (typical OI experience!) rather than do the tutorials. Again, the language barrier is most likely the cause of this, since anyone who can't go through the tutorials or understand the HUD will get bored to death pretty quickly on an OI! Otherwise, I find that greeting residents, repeatedly offering to answer questions, assisting with HUD issues, pointing out the HI LM sign, and just chatting with residents in a friendly manner seems to move things along. -- Gwynnie

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'''Notes up to and including 6/7/07''': I'm still noticing that most of the residents landing at 92, regardless of time of day, are non-US and speak little to no English. I always give out relevant notecards and LMs to their country/language areas when I have them, but it renders the HUD and tutorial areas useless to them bc they're all in English (except for the Chinese option on 2.0.) Having guides in many languages will be the single biggest factor in retention for these folks, which isn't news to any of us, but is still true. Most residents are confused about the HUD, which sometimes fails for no clear reason, and want to TP off of 92 (typical OI experience!) rather than do the tutorials. Again, the language barrier is most likely the cause of this, since anyone who can't go through the tutorials or understand the HUD will get bored to death pretty quickly on an OI! Otherwise, I find that greeting residents, repeatedly offering to answer questions, assisting with HUD issues, pointing out the HI LM sign, and just chatting with residents in a friendly manner seems to move things along. --[[User:Gwynnie Boffin|Gwynnie Boffin]]

Contents

OIslander Test Team Efforts and Strategies

Charts

Activities

Showing up in default costume and elven look increased eyeball time compared to showing up as Fennec maid - time spent looking at each other and discussing aspects of Second Life. Side-effect - increased time spent by newbies at the wrong part of me. Blind test with other types of clothing to follow --Patchouli Woollahra 11:35, 8 June 2007 (PDT)

Ideals to try

Greet new residents as someone normal, but slightly more built up from prolonged time on grid --Patchouli Woollahra 13:03, 1 June 2007 (PDT)

Diary of Events

Giving out Babblers, use of Babblers (each Volunteer on station picks up on one language for Babbling and focuses on giving out help on it when necessary, switching only when nobody requires that language. --Patchouli Woollahra 13:24, 1 June 2007 (PDT)

5 June 07

Gwynnie and I spent 4 to 5 hours resetting scripts on OI 92 testing the new Orientation Guide trying to determine why it repeatedly would not work on our island properly. We went to several other islands using fresh copies of the Orientation Guide as comparison benchmarks. Often the same area scripts would not work for us, but just as frequently the same areas worked perfectly on other islands. --Amber Linden

Greeting new residents as a tiny (white tiger), was well received. The residents were more talkative than to my normal 6.11" male AV.--Destiny Niles 09:16, 5 June 2007 (PDT)

Notes up to and including 6/7/07: I'm still noticing that most of the residents landing at 92, regardless of time of day, are non-US and speak little to no English. I always give out relevant notecards and LMs to their country/language areas when I have them, but it renders the HUD and tutorial areas useless to them bc they're all in English (except for the Chinese option on 2.0.) Having guides in many languages will be the single biggest factor in retention for these folks, which isn't news to any of us, but is still true. Most residents are confused about the HUD, which sometimes fails for no clear reason, and want to TP off of 92 (typical OI experience!) rather than do the tutorials. Again, the language barrier is most likely the cause of this, since anyone who can't go through the tutorials or understand the HUD will get bored to death pretty quickly on an OI! Otherwise, I find that greeting residents, repeatedly offering to answer questions, assisting with HUD issues, pointing out the HI LM sign, and just chatting with residents in a friendly manner seems to move things along. --Gwynnie Boffin

7 June 2007

Only a couple of residents where on the island, 2 have been in-world for a couple of days and where still trying to get off the island. One of them had lost her guide so I gave her a new one and she completed and was off in about 10 minutes. Another one said that the guide keep having her start over again from the beginning and the Help Island billboard did not give her a landmark. I gave her one and she was off. One resident was totally none responsive, underwater in the corner of the sim. No new residents landed during my stay.--Destiny Niles 18:59, 7 June 2007 (PDT)

8 June 2007

Attended OI92 09.30-10.40pm PDT - only two visitors to the region. Questions on how to become monied remain a popular topic despite extensive writing on the official Website and Knowledge Base regarding the L$. Also: continued stubborness by most newbies to stay on the ground, causing issues with Orientation Guide's way of handling transitions between pavilions... May need to rerig at later date with a zone-based rather than a llSensorVolume based system? Handed out landmarks to several newbie support groups and foreign help islands to both visitors. Spent rest of time delivering OI A/B places of interest LM+pics to Don Misfit as previously requested.--Patchouli Woollahra 22:49, 8 June 2007 (PDT)

Giving out Babblers, use of Babblers - Seems to have worked reasonably well in terms of teasing out people to communicate in some fashion in differing languages, especially amongst each other.--Patchouli Woollahra 11:35, 8 June 2007 (PDT)

9 June 2007

Attended OI92 04-07am PDT, 09/06/2007 - Heavy influx of Spanish speaking residents. attempted to walk through basic steps required of the orientation. OG continues to be ignored/poorly read by newcomers despite repeated requests to check them out. support portal requirements to login prior to using Knowledge Base / Solution Finders continues to hinder attempts to link to commonly asked questions. Couple of clear write-offs during my shift: 1) newbie who believed he knew more than me about Second Life (so why isn't he skipping the OI?) 2) couple of residents insisting on coming in naked or topless despite repeated requests to do otherwise. 3) lack of Spanish materials. (props to Seathal Sawchuk for providing a link to a Windows live group that supports Spanish SLers. ) 4) failures in literacy / refusal to read the Orientation Guide properly. The non-linearity of the Orientation Island experience continues to be a bit of a hindrance to orientation: a lot of people have absolutely no idea where to go and what to do in terms of learning stuff... Generally a disaster as usual on a general scale with occasional successes where newbie brought a learning-hungry and open mind to the process. Too few of them unfortunately. =sigh= --Patchouli Woollahra 07:32, 9 June 2007 (PDT)

12 June 2007 - Tuesday evening OI92 had over 1000 prims worth of stuck vehicles in the move area. The region crashed during the clean up process. Once the island was back and vehicles fixed I observed new residents arrive and all went smoothly. --Lexie Linden

Don Misfit's Humble Opinions

I do have a few thoughts on retention of newbies that I wanted to put into words... I've communicated a bit of this to some of you already, but this is probably a good place to put it for further discussion.

First, no offense to Destiny's "seed money" idea, but I have a bit of a different philosophy on that. I try to convey to newbies - particularly in response to the "how do I get money" question - that you don't *need* any money to enjoy Second Life. Most activities are completely free, plus they'll find thousands and thousands of freebies all over SL. Clothing, vehicles, houses, gadgets of all kinds... People can spend months here without ever spending a single L$ and still have a great time. Giving the impression that they will need money to buy stuff in order to enjoy SL just seems like "not quite the right approach" ...

Next, the new OI format is a big improvement. Unfortunately, the newbies go from a place with a cool castle, city-block, map-room, etc... to a very drab Help Island, and from there, often to a very drab Welcome Area. The very frequent questions I hear are:

What's there to do?

Where's the rest of the "game"?

Where's "the city"?

In other words, the typical newbie has learned *how* to use the software, but has no idea *why* to use Second Life.

I think, very early on, more emphasis needs to be placed on "What's to Come" – give them something to look forward to... a little motivation for sticking around and figuring this thing out.

I'd like to see – on OI – more information (and visuals) about what all is "out there" in the SL world. Slide shows and/or videos of cool, exciting places and activities, for example. Give them some destinations to pick from, as opposed to the current "just go find something" approach. I realize there may be an issue with directing traffic to specific areas... so the destinations would have to be non-commercial spots – but certainly there should be plenty of suitable locations.

A side note: I know there are a few videos already available on the OIs. However, it took me a few visits before I realized there was more than one video! All of the video screens use the same texture, so there is no indication that they play different clips. Particularly when you take into account the fact that, if you are standing in the pavilion area watching a video, and you look around, you see multiple screens playing the same clip. Really tough to guess that you will see a different video if you walk over and stand closer to one of the other screens.

I'm putting together a simple slide-show attachment (since we can't build on OI 92) that some of us may want to try using. If anyone has any snapshots / images they'd like to contribute (already got a few from Destiny), please send them my way. Cool builds, fun activities, people dancing, etc... (please keep 'em PG :) If you would, make them 512x512 and prefix the name with "AB - " to make it easy for me to know what it's for.

As soon as I have a decent sampling, I'll hand 'em out - assuming anyone else thinks it's a worthwhile idea to try :)

When you get the slide-show together send me a copy. Also my ideal about the free lindens is that you are right Don about the freebies (really tens of thousands-my inventory is a testimony to that), but some things do cost a little, upload of snapshots for profiles (my next push is to get the newbies to put something in their profiles), and the 1L items for example. And it is crappy that we can't build on OI. --Destiny Niles 09:05, 7 June 2007 (PDT)