AEDC launches business process reform project

The Management of Abuja Electricity Distribution (AEDC) has launched the company’s Business Process Reengineering (BPR) project, which is a two-year project aimed at instituting a better work culture, greater productivity and improved customer service delivery.

The 76 employees, who were selected as ‘Change Champions’, with the special task of driving the reform project, were also unveiled at the launch.

Managing Director Ernest Mupwaya urged workers to strive towards excellence in their respective duties. He enjoined them to ensure honesty, integrity and be “customer-centred” in line with the company’s values.

A statement at the weekend by AEDC’s Head of Public Relations and Media, Ahmed Shekarau, said Mupwaya reminded the workers they cannot continue to do things the same way and expect different result.

He also reminded them that with the privatisation of the power sector, customers’ expectations from the company were high, stressing the need for them to adjust for improved service delivery.

Coordinator of the project Mrs. Clara Musama announced that in the first phase of the project, which began last April, 136 business processes were mapped, 20 of which are totally new processes and are now ready for implementation.

She added that some of the processes were being tested in the field.

Mrs. Musama said the approved processes were arrived at after 40 workshops between April and November, and announced that a new company-wide organisational structure, which is aligned to the new processes, will be implemented soon.