@Y.ito Sorry to hear it! Can you please email sesame@candyhouse.co with the following information?

Screenshot of what you see in the app when you try to connect to Sesame via Wi-Fi

iPhone model and OS

App version

We will be happy to help determine the cause and fix the connectivity issue or process a replacement. We also offer support in Japanese so you can email us in Japanese if you'd like!

@dnelsch Sorry to hear you're also experiencing Wi-Fi connectivity issues! Can you email sesame@candyhouse.co with more information so we can help troubleshoot? If we determine your unit to be defective we'd be happy to arrange a replacement under our warranty policy. Thank you!

OK got my replacement WiFi Module - worked for one day and now is not working - noticed the module is on firmware 3.0 so attempted an upgrade to 4.0 on my fifth attempt it just stalls anywhere between 30-58% - I have let each attempt go for a minimum of 1 hour...

I have always really like the product but Im now just over the number of issues with a key feature for me - remote access and management over wifi... the virtual wifi software worked very consistently but this hardware version is very unreliable.. and you have to be able to be sure it will work when you need to let people in remotely - might be time for a different solution.

CandyHouse - please have a look at my dashboard online - you can see the attempts and the failures...

Sorry to hear about this issue! We checked the logs and it looks like a Bluetooth issue, can you please try the following and let us know if the issue persists?

Restart your phone

Unplug and replug your Wi-Fi Access Point

We're really sorry about the issues you've encountered with the Wi-Fi Access Point so far. Hopefully the firmware update issue will be resolved after restarting your phone! Please let us know if you continue to have difficulty getting the Wi-Fi Access Point to work. - CANDY HOUSE

@paul Thanks again for reporting your issue with firmware update, we found an issue with the firmware and will be releasing a new version soon that should fix it. We apologize for the inconvenience caused! Please hold off on updating firmware for Wi-Fi Access Point until v5 is released. Thanks for your understanding! - CANDY HOUSE