Service centers of the Ministry of Internal Affairs reported 2017

Service centers of the Ministry of Internal Affairs reported 2017

Service centers of the Ministry of Internal Affairs presented an interactive report on the performed work as of December 2017 and plans for 2018. Detailed report can be found at the link: hsc.gov.ua/2017

The reform of the MIA service centers is an unprecedented case of creating a unified concept for the provision of public services throughout Ukraine, the introduction of public-private partnerships and innovative approaches, the availability of public institutions for citizens and communication openness. The success of the reform has become possible with the support of state institutions, international partners and public initiatives.

"The pace of our reform is very intense and we are not going to save it. During this time, almost all of Ukraine felt the convenience and advantages of the new service centers of the Ministry of Internal Affairs, we launched mobile service centers of the Ministry of Internal Affairs, more than 1 000 000 citizens checked their knowledge on the online simulator with SDA, more than 2 000 000 - took advantage of our innovations in services "- emphasizes. the chief of the main service center of the Ministry of Internal Affairs Vladislav Crykliy.

In addition, in 2018, the following innovations are planned: online entry for services and examinations at the Central Ministry of Internal Affairs, online ordering of individual license plates, introduction of a personal dj-cabinet of the owner of the car, video recording of practical examinations for obtaining a driver's license, and others.

New service centers of the Ministry of Internal Affairs have been operating throughout the country. A plan was implemented: to present 50 centers of the new model. They are united by a single visual concept, built on the principle of an open office, inclusive, equipped with an electronic queue, information boxes, a system for assessing the quality of service.

The All-Ukrainian Internship Program has been successfully completed. According to the results of the recruitment at the front offices of service centers of the Ministry of Internal Affairs, 52% of the participants were employed. They trained in customer orientation, of which 97% had never worked in the Ministry of Internal Affairs system before, while 79% had experience in the service sector.

The mobile service centers of the Ministry of Internal Affairs provided 15,075 services for 8 months of work. Specially equipped cars go on request of local authorities in the most remote settlements of 20 Ukrainian regions and on the spot provide popular services of service centers of the Ministry of Internal Affairs.

More than 4,000,000 customers who visit the service centers of the Ministry of Internal Affairs every year were able to assess the speed and convenience of providing services. In 2017, there were 1 287 836 registration operations, 352,840 first issued driver's licenses, 1124 cars were identified with altered or fake numbers, 226 stolen vehicles.

Innovations in the services of the service centers of the Ministry of Internal Affairs concerned minimization of the time of receiving the service: now it ranges from 30 minutes to three hours. In addition, a photo fixation was introduced during the mandatory technical control of means of transport, began to issue an international driver's license, introduced the service of checking documents for traveling abroad for cars. Now in the MIA service centers you can order an online litigation certificate.

New road tests have been introduced. For the first time they were first presented for public discussion, in which 10 706 people took part. The expert group processed 3,500 reviews and made 800 amendments. All questions are presented in open access on the website of the Main Service Center of the Ministry of Internal Affairs, and there is also an online simulator with which you can check your knowledge for free and for an unlimited number of times. Over 5 months of the service he took over 1 000 000 times.

Service centers of the Ministry of Internal Affairs could become not only an administrative platform, but also initiator of cultural and social actions. The all-Ukrainian exchange of books was started: in each new service center of the Ministry of Internal Affairs there is now a shelf for the microcrosing. Thousands of books for these shelves were handed over to the service centers of the Ministry of Internal Affairs by Ukrainian publishers and flashmobile participants at Facebook, launched by the employees of the Main Service Center of the Ministry of Internal Affairs. Recently, the centers reminded Ukrainians of the rules of friendly conduct on the road with a series of illustrations "Care is ...".

News of service centers of the Ministry of Internal Affairs search on the official page on Facebook and on the site hsc.gov.ua. Consult by phone (044) 290-19-88.