Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I made a reservation in College Park, MD at a hotel for one night. When I finished making the reservation, I discovered that the reservation was not thru the hotel, but rather thru Hotelsone.com. When the reservation was complete, I discovered that it was a "non-refundable" reservation.

I went back into another hotel booking site the following night, and discovered that I could have had the room for $20.00 less than what I booked it for, although the original site told me that hotel was sold out for the night I wanted to stay. It was not sold out.

Also, I wanted a non-smoking room, and the room reeked of cigarrette smoke. I contacted Hotelsone.com to try to get a $20.00 refund, but they would have no part of it. The $20.00 isn't what bothers me the most; it is the fact that I did not even realize I was going thru a site that had a non-refundable clause in the reservations. If you look at their Facebook page, everyone is complaining about them.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.