So no ticketing system is planned for Cloud version, neither soon, neither later.... Is it?

I think it's the only missing module in Bitrix Cloud, and this "vacance" could force to opt for other Cloud applications, even if they are not so good as Bitrix in other modules. We also need it and we've to understand if, for our needs, it's better to have an integrated CRM+Ticket/Support system or keep a CRM (like Bitrix....) and register another dedicated Cloud Saas Ticketing Service....

Thank you for the positive feedback on Bitrix24 major options. We do pay attention to our clients needs and wishes. Our Developent department has already received this feature suggestion. If we see enough demand, ticketing system will be added to the cloud version of Bitrix24 next Spring

I just wanted to add another vote to a ticketing system. I agree with the others, it's the only missing feature but will result in some customers having to choose another option. XXX have just included it in their project management software along with a chat app that runs along similar lines to Slack. Again two great features. However, appreciate there are already many useful modules built into Bitrix24. Thanks for all the hard work!

If you could actually add those functionalities to the cloud base version your market share would increase greatly. I set up an account hoping i could use that, but without that functionality I'll need to look elsewhere for a lesser CRM, and I think the comments above show that people like your product and would use it if it was more full featured.

Knowledge management - in cloud version - wiki in workgroups, more modules are available in Bitrix24 self-hosted versionWorkflow automation - CRM, Company Drive & Lists do have business processes option available, + to that we have designed 6 workflows - which will be available this\next week already!Work reports - are available in cloud professional planRecords management - Lists are available in cloud professional plan

I'd like to add my vote for a support ticket system to the cloud version.

I've found that you have a feature comparison sheet against your competitor "Using Bitrix24 as free Zoho alternative". Well, Zoho has a strong support ticket system, even for the free version, and, once it is an important feature for a client of mine (I'm a business consultant), I am now struggling to decide what to recommend, Bitrix vs Zoho or any composition of both.

Anyway, the lack of a support ticket system are pushing me to look for alternatives. I think that this situation may happens more than you can figure out from the requests of the actual and potential clients. Many potential clients will not ask you for clarification or wait for a solution and will simply continue to look for an adequate solution.

After having such a good and complete solution, Betrix24 as it already is, I think it is not a good move do not add the support ticket system to the cloud version. You are saying to potential clients to continue to look for alternatives, and having it in the self-hosted version is not enough because who is looking for a cloud solution will not change to a self-hosted just for that.

Thanks for your feedback & argumentation. Sure, we understand that the cloud oriented clients may not change their minds for the self-hosted solution just because this module is not provided in the cloud. I can't say we have this module development planned for the cloud yet, but we defenitely may be looking forward it's implementation in future. I will be able to advise more on this topic in the Q2 2016.

Give my vote for ticketing system in cloud version. We are system integrator company and we are dealing with Call centers. Ticketing system in cloud version will give us possibility to consider Bitrix as solution for our clients.

We are a business consultancy partner company and we are dealing with some client projects that may be benefited of this ticketing feature, this will give us more elements in order to greatly recommend your system to be considered as a solution for them.

We have recently launched a cloud based case management/ticketing system . We are interested to explore the opportunity to partner with Bitrix24 to have our solution available to Bitrix24 accounts. Please have a responsible person from Bitrix24 to contact us to discuss more.Thank you.