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Canada Post mail service disruption announced

We're here to help you manage your account

Page Content

To keep your account current during this mail service disruption, we recommend that customers take advantage of
Paperless Billing,
AutoPay and
myAccount to access their account information and due dates. You can pay your bill through online banking, telephone banking or in person at any bank.

Here are 3 easy ways to help you stay up to date:

How to get your bill

Switch to Paperless Billing to get your bill directly to your inbox and cut down on paper clutter and waste.

How to access your account

Questions & Answers

How can I find out my balance and due date, if I don't receive my bill in the mail?

There are a number of ways you can access your statements and manage your account during the mail service disruption.

1.
Register and
log in tomyAccount to view your account balance, due date and payment history. Payments are due 19 days after the billing date.

2. Sign up for
Paperless Billing to receive your bills online. You’ll be able to view an image of the bill; including due date and you’ll receive an email notification when a new bill is delivered.

3. Call our automated phone system at
1-888-664-9376 to determine your account balance. At the main menu, press 2 for Billing and Payment matters, then press 2 for Account Balance, Due Date, and Last Payment Received or at the main menu, simply say “Billing” and then “Balance”.

4. Sign up for
AutoPay and you can automatically pay bills on time, everytime – securely from your bank. Plus you’ll always be notified before your bill is paid.

Where can I find my account balance and due date within myAccount?

Simply log in to
myAccount and you can view your account balance and due date which are shown on the home page.

During this mail service disruption, can I still view my bills on ePost?

As an existing ePost™ subscriber, we do not anticipate your account will be impacted.To provide you with the most value and convenience, we're recommending customers switch from ePost™ to Paperless Billing with Hydro One. It's quick, easy and secure.You'll save time by receiving your account balance and due date right in your inbox, without logging in. Plus, receive proactive outage notices and high usage alerts.

During this mail service disruption, will I still receive my paperless bills?

As an existing Hydro One paperless subscriber, your account will not be impacted.

We recommend you take advantage of additional features within myAccount to better manage your account. With myAccount, you can sign-up for proactive outage alerts, high-usage alerts, AutoPay, or
equal billing. You can also monitor your energy use and access past statements.

If Hydro One doesn't mail me my bill do I still have to pay it?

Yes, it’s your responsibility to keep your account current. You have the following options available to pay your bill:

1)
AutoPay: Sign-up today to automatically pay your bills on time, every time – securely from your bank. You’ll receive notifications ahead of time so you’re aware of the statement balance and due date.

2) Online banking

3) Telephone banking

4) In person at most financial institutions in Canada

Remember to have your 12-digit Hydro One account number handy.

During this mail service disruption, please don’t mail your payments to Hydro One as it may not reach us by the due date. Late payments may be incurred for unpaid balances. If you’re having difficulty making bill payments, please contact us. We’re here to help.

I'm currently enrolled in AutoPay. Will you still be making normal withdrawls?

Yes, there will be no impact to your account.

We recommend you take advantage of additional features within
myAccount to better manage your account. With myAccount you can sign-up for proactive outage alerts, high-usage alerts, equal billing and more. You can also monitor your energy use and access past statements.

I have a medical condition that depends on electrically-powered equipment, what do I do in case of a mail disruption?

If you have filled out your “Medical Condition Information Form” (and/or “Medical Condition Consent Form”) but unable to return the forms because of the mail service disruption:

We can take your information over the phone, however you will have to submit your forms to us once mail services resume. Please call our Customer Communications Centre at
1-888-664-9376. Our office hours are Monday to Friday, from 7:30 a.m. to 8 p.m., and Saturdays from 9 a.m. to 3 p.m. EST/EDT, or email us at
CustomerCommunications@HydroOne.com.

We will require your name as it appears on the bill, your Hydro One account number, a telephone number we can reach you at and the type of medical equipment you require.

Events beyond our control can cause power outages, such as: ice and wind storms, lightning, or downed trees. In these cases, we'll do our best to contact you once you are our life support notification registry.

We're here to help.

Please contact us to switch to Paperless Billing or to discuss other options.

1.888.664.9376

Do more with
myAccount

Save time and money with helpful features to manage your account and track your usage - Proactive outage alerts, Paperless Billing and more!