Learn how to create a better rapport with your audience and handle negative interactions with unruly audience members. PR expert Deirdre Breakenridge helps you recognize the personality "signals" of hecklers in advance and what to do when you are interrupted. She also helps you identify potential champions and enlist their support before you ever step foot on stage. Whether you are speaking to a large or small audience, Deirdre provides tips for keeping your composure and maintaining focus, from the moment you start speaking to answering difficult questions during Q&A.