Why am I receiving an "Unknown Key" error message?

There are a number of reasons you could be receiving either of these messages.

1. The order was refunded back to the original purchaser's account.

You will receive an "order canceled" error if your order was refunded. You can confirm this by checking your payment history (credit card account, PayPal, Amazon Payments, or Google Wallet) for any refunded payments from Humble Bundle. A reversed payment leads to an inactive order.

If you are not sure why your order was refunded, please contact us by filling out this email form and we will assist with your situation as soon as we can!

Please include your transaction ID (which begins with X) in the form. For instructions on how to locate your transaction ID, we have a very helpful article explaining how to find it here.

2. You may have opened a dispute on the transaction, which automatically deactivates your key.

You will receive an "unknown key" error if you have opened a dispute for your purchase. Please think twice before opening a dispute! If a payment is disputed or reversed, the associated key page will become inactive. If you want to regain access to your key page, please close the dispute and your download link will work again.

If the key resender tool did not pull up the correct link to your bundle, please fill out our email form and provide your transaction ID (which begins with X).

3. You accidentally clicked "Delete this download page."

You will receive an "unknown key" error if you delete your download page. Your curiosity led you to click the 'Delete this download page' option, only to realize that this would make your keys inaccessible. Don't fret! Just contact us by filling out this email form and we can reactivate your page for you!

Don't forget… even though we're swift ninjas, we will need your transaction information in order to further assist you! When drafting your email, please include your transaction ID which begins with an "X."

For instructions on how to locate your transaction ID, we have a very helpful article explaining how to find it here.