Customer Reviews

"price to not show up for a flight"

S Derlin (United Arab Emirates) 8th December 2018

✅ Trip Verified | I booked a return ticket with Air Nostrum and found out that I could travel a day earlier. When I tried to change the ticket the price quoted was twice the price of the ticket I had paid before. I decided to book one sector with another airline and wanted to cancel that sector. The price to not show up for a flight that i paid for was over 100 euro. I could not cancel otherwise and if I would be no show the return ticket will be cancelled. I learned my lesson and will not book tickets with this airline again.

"my seat had been changed"

C Barton (United Kingdom) 15th August 2018

✅ Trip Verified | This flight was reserved weeks ahead of travel and was part of a journey to enable me to travel to London with a connection in Madrid. Firstly the website would not let me check-in online (although I had chosen my seat on the same website) when I reached the airport it transpired that my seat had been changed. I ended up at the very back of the flight by the lavatory. The flight was delayed and the lack of communication was a real concern, A group of Chinese passengers became anxious as they had a connecting flight and sadly the ground staff were rather rude and ignored them. Boarding did not follow the rules at all and was chaotic with a few passengers going back through the barrier to use the lavatory! The ground staff did not seem to care one iota. Incredibly passengers were allowed to take on far too much luggage. Once in Madrid a passenger realised he had left a bag behind at the airport in Seville the cabin crew member did not care less and shrugged her shoulders and pointed the man to the exit.

Aircraft

Bombardier CRJ-1000

Type Of Traveller

Solo Leisure

Cabin Flown

Economy Class

Route

Seville to Madrid

Date Flown

August 2018

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

3/10

"leaves much to be desired"

B Lanielli (Argentina) 1st July 2018

✅ Trip Verified | Bologna to Madrid. The service of the leaves much to be desired, from the attention at the time of check-in to the punctuality that does not exist. One hour delay on the outward journey and two and a half hours on this return trip, of which an hour and a half were inside the cabin without any attention or explanation. The captain, already with all the people ready to leave, says that we were going to have to wait two hours to get out. ES: El servicio de la aerolíneas deja mucho que desear, desde la atención al momento del check-in a la puntualidad que no existe. Una hora de demora en el viaje de ida y dos horas y media en este viaje de regreso, de las cuales una hora y media fueron dentro de la cabina sin ninguna atención no mayor explicación. El comandante de a bordo, ya con todas las personas listas para partir dice que íbamos a tener que esperar dos horas para salir.. las compañías aéreas tienen todas las concesiones habidas y por haber mientras los clientes somos siempre rehenes.

Type Of Traveller

Couple Leisure

Cabin Flown

Economy Class

Route

Bologna to Madrid

Date Flown

June 2018

Seat Comfort

12345

Cabin Staff Service

12345

Inflight Entertainment

12345

Ground Service

12345

Value For Money

12345

Recommended

no

8/10

"very kind cabin crew"

✅ Trip Verified | Flew Air Nostrum from Madrid T4 to Ibiza. Nice short flight on a sunny afternoon. Fast drop-off baggage, a gentle Iberia staff member helped us to print boarding-passes, half-hour late boarding (walked to the plane). Comfortable seats, very kind cabin crew. Flight itself was great, splendid manned by a Lady-captain. So, we started our summer holiday relaxed. One week after, second leg, Ibiza to Valencia, 45 mins. flight on turboprop. Bit cramped seats, bit noisy, but for a such a short time wasn't important. Final approach was rather steep, but landing was OK. Both flight were on time (less than 15 mins. late arrival), uneventful, luggage claimed fast and in good situation, decent priced. I will not hesitate to use Air Nostrum for Spanish domestic flights in the future.

Aircraft

CRJ-900 / ATR72

Type Of Traveller

Family Leisure

Cabin Flown

Economy Class

Route

Madrid to Valencia via Ibiza

Date Flown

June 2017

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

yes

1/10

"received horrible treatment"

E Sammani (United Kingdom) 19th January 2018

✅ Trip Verified | Gatwick to Malaga via Madrid. I was flying in business class with Iberia from Gatwick to Madrid and with Air Nostrum from Madrid to Malaga. The first flight landed in Madrid with a delay and my connection to Malaga was a bit strict of time also because the first flight landed on a gate far from the boarding next flight gate. I managed to get on time on the second flight and, afraid for my luggage transfer on the second flight, I asked to the crew to verify if my luggage was on board. This verification I asked, was just because for the previous 3 flights in 2017 I had with the same route with them, my luggage went lost every time. The answer was that it was not in there duties so nothing to do about. Just because this question, I received a horrible treatment during the flight. Food was awful as the service, the plane was not clean and no complaint form was provided after my request. I will never fly again with Iberia and not with Air Nostrum as part of Iberia. Dirty aircraft, no customer service, also if in business class, no decent food.

Type Of Traveller

Business

Cabin Flown

Business Class

Route

Gatwick to Malaga via Madrid

Date Flown

January 2018

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Ground Service

12345

Value For Money

12345

Recommended

no

10/10

"very happy about my experience"

D Matado (Italy) 14th December 2017

✅ Trip Verified | Madrid to Lisbon. I feel very happy about my experience with Air Nostrum. The flight was cheap, ground service was fast and helpful. The pilot and the crew were very kind. The seat was comfortable and the choice and quality of food and drinks was good and convenient.

Aircraft

CRJ1000

Type Of Traveller

Solo Leisure

Cabin Flown

Economy Class

Route

Madrid to Lisbon

Date Flown

December 2017

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Ground Service

12345

Value For Money

12345

Recommended

yes

5/10

"check-in our hand luggage"

Angelo Menezes (Portugal) 21st November 2017

✅ Trip Verified | Porto to Madrid. A small aircraft and we were asked to check-in our hand luggage or to leave it by the aircraft and pick it up upon arrival. I find this irritating, as I had one piece of luggage, within the rules. Other people didn't. Those should be asked to do this. Besides this, staff were nice. Seating was OK.

Type Of Traveller

Business

Cabin Flown

Economy Class

Route

Porto to Madrid

Date Flown

September 2017

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

yes

6/10

"expect better from Air Nostrum"

P Bowman (United Kingdom) 18th November 2017

✅ Trip Verified | Alicante to Madrid. Uncoordinated ground staff who left 2 wheelchair users waiting without communication for over 30 minutes in a communal area. Check-in was laborious with one staff member conducting personal conversation rather than processing her passengers. Boarding was slow, very slow indeed! Two wheelchair users were left in a hot area without communication and were then boarded first. This was no problem other than other passengers being required to descend narrow stairs and wait for a bus. The bus was very full and needed to make 2 journeys. Passengers were allowed to carry with them far too much luggage and this proved to be problematic in the extreme. Following departure the staff were poorly coordinated and communication was poor. Arrival was prompt but a bus was needed to negotiate a very large Madrid airport! Clearly, much needs to be done to improve matters. One would expect better from Air Nostrum.

Type Of Traveller

Solo Leisure

Cabin Flown

Economy Class

Route

Alicante to Madrid

Date Flown

November 2017

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

5/10

"leg room somewhat limited"

✅ Verified Review | IB8483 from Menorca to Palma operated by Air Nostrum. Boarding was on time and fast. The crew were friendly and their English was excellent. Apart from Spanish and English, there even was a shortened announcement in Catalan after boarding which I found very original. This was the first time this happened to me in the Catalan speaking regions of Spain. The aircraft wasn't very clean, there even was some chewing gum stuck to my window frame. For this short flight of about 35 minutes, snacks and drinks could be bought. The leg room was somewhat limited but for that short duration it was absolutely no problem at all.

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