Complaint Procedure

Student Complaint Process

As an accredited institution, Southwestern Assemblies of God University adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the university’s policies and procedures which can be found in the Student Handbook and/or in specific school catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.

In the event that students believe they have been unfairly treated or have issues with the University that cannot be resolved by the methods outlined in the Southwestern Assemblies of God University’s publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.

Initiating and Processing A Complaint

Any student that wishes to log a complaint must first discuss it with the Dean of Students with the objective of resolving the matter informally. Should this informal discussion fail to resolve the matter, then a formal written complaint must be filed with the Vice President for Student Development. No complaint will be received in which the complainant refuses to commit to written record. All persons against whom a complaint has been filed will be notified of the allegations. A complaint may be withdrawn at any step without prejudice and cannot be reopened.

Procedure

Step 1: The complainant shall file a formal written complaint with the Vice President for Student Development, using the Student Complaint Form that can be acquired from the Student Development office, or on the SAGU website (www.sagu.edu/complaintform). This form should be filed no later than 10 days after the incident involved in the complaint.

Step 2: Upon the evaluation by the Vice President for Student Development, an investigation will be conducted. The investigation may include interviews of all parties involved in the complaint and the gathering of all available evidence. In the event that the matter involves academics, the complaint will be turned over to the Vice President for Academics for investigation.

Step 3: Once the matter has been investigated, the Vice President for Student Development will inform the complainant of the resolution. If the student is not satisfied with the resolution, the complaint shall be transmitted to the President. Whomever the President designates shall meet with the parties of interest. A response to the complaint shall be indicated in writing with a copy furnished to the complainant and the accused. This response will be considered as final.

In the event that a student believes they have been unfairly treated, or have issues with the University that cannot be resolved by the methods outlined above, they have the right to contact our accrediting agencies and/or various state and other governmental agencies (www.sagu.edu/campus-life/complaint-procedure).

Southwestern Assemblies of God University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). In order to file a formal complaint against Southwestern with SACS click here and follow the links for complaints on their site.

Below is contact information for all 50 states, the District of Columbia, and U.S territories.