Do you love leading people to creatively develop solutions that balance customer needs with effective resource management? Do you thrive on tackling seemingly impossible business obstacles by leveraging complex data, analytics, intuition, and your great interpersonal negotiation skills?

Are you passionate about leading a team within the complex methodology of workforce management, forecasting, and capacity planning by balancing data with subjective judgment?

Do you want to work in an organization that aligns with your values? Do you want to work for an organization that values guiding, growing, and engaging members?

Come join an organization that makes a difference in people’s lives. As an employee of Thrivent Financial, you will be part of an incredible and stable organization. Thrivent Financial is a unique organization focused on guiding members to be wise with their money and live generous lives. We are the organization of choice for over 2 million members delivering on promises for over 100 years. As a Fortune 500 company, we are one of the World’s most Ethical Companies by Ethisphere Institute.

We have an exciting career opportunity for you as a Manager – Workforce Management and Capacity Planning! This position is responsible for leading a team to develop strategies and processes to effectively and efficiently manage demand and resources within the fast-paced contact center environment. Manager must have strong collaboration skills; be able to recognize and work through ambiguity; address conflicting business needs; utilize creative problem solving to identify solutions; and articulate the impact to stakeholders.

What you get to do:

Manage a team of 7-10 analysts to achieve service levels, drive optimized schedules and accurate forecasts, and improve processes and analytics within the Contact Center.