The merchant dispatches all parcels within 2 to 3 working days after payment is verified. They provide doorstep delivery services for all local orders (Singapore). Please kindly provide a valid local contact number for delivery purposes. Kindly note that the merchant does not deliver to PO Box addresses, Tuas and Sentosa. For international delivery, there are Singpost registered mail and DHL Express options.

Please kindly note that The Thread Theory cannot be held liable for any delays in dispatching parcels due to missing or inaccurate information provided.

Standard Courier

$3.50 per parcel, free for an order above S$60. This is a doorstep delivery and parcels may take up to 2 to 4 working days (excluding weekends and public holidays) to be delivered to local addresses.

Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm. Kindly also note that there will only be 2 attempts at delivery, but the second delivery date can be arranged by the recipient. The parcel will be returned back to the merchant if the second delivery attempt fails and subsequent redelivery will be subject to shipping charges.

Express Courier

$7.00 per parcel. Parcels will be delivered by the next working day (excluding weekends, public holidays and office closure) to local addresses for orders made before 11:00 (GMT +8:00). For orders made after 11:00, the merchant will try to expedite and have it delivered by the next working day but it may only be delivered by the following working day.

Kindly note that this is NOT a timeslot delivery and delivery can be anytime between 9am to 10pm.

Enquiries regarding returns will be attended to within 1 to 5 working days (excluding weekends and public holidays). Please refrain from sending us multiple emails as this will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.

Strictly no cash refund for items purchased.

1. Returns For Regular-Priced Items

The merchant accepts returns for all regular-priced items* purchased in exchange for ShopperBoard credit of the item value. *Exclude: Sale items, accessories, bags and orders made with discount code.

Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered) and it should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered.

All ShopperBoard credits will be credited into your ShopperBoard account which was used to place the order. ShopperBoard credit can only be used once and is not applicable for another return and exchange.

HOW TO RETURN:

Please email us at [email protected] to obtain a copy of the Return Form. Return parcels should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered.

Please complete and pack the Return Form mentioned above together with your returned item(s). State your name, ShopperBoard Order ID number and return address on the back of the envelope.

Please ensure that item is unwashed, unworn with tags intact and in its original condition (eg. no cosmetic stain) and original plastic packaging, mailed in an opaque envelope to prevent clothes from damage in transit.

It is important to choose a traceable mode of mailing as the merchant can only process the parcels that reach them. Please keep the tracking number and receipt until you receive an email from our CS Team confirming that your return has been processed. The ShopperBoard credits will only be processed within 3-7 working days (excluding weekends, public holidays, and office closure) upon the receipt of the returned parcel. It will be issued into your ShopperBoard account.

ShopperBoard credit can only be used once and is not applicable for another return and exchange. Postage costs for returned parcels will be borne by customers.

The merchant reserves the right to reject the return of any item it deems unsuitable and/or do not fulfil the criteria for returns aforementioned.

In the event that:

2. Defective Items Received

The merchant apologises for mailing the defective item. Please email [email protected] with the following information:A) ShopperBoard Order ID and Item(s) purchased.B) Clear picture and description of the defect.

Our team will furnish you with greater details on returns via email. Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).

Please kindly note that there may be a 0.5" to 0.8" difference in the given measurements as apparels are mass manufactured. In such cases, this will not be considered as a defect and no refunds will be considered.

The merchant always strives to depict each item's true colour to the best of our ability. However, colours may still deviate slightly on different screens as different technological devices have varying screen colour resolutions. Such cases will not be considered as a defect.

The merchant does not provide cash refunds for returns. A one-for-one replacement will be carried out. In the event that item is sold out, a refund in the form of ShopperBoard credits will be given.

All returns will be processed within 7 working days from the receipt of the returned parcel.

Return parcels should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered.

3. Incorrect Item(s) Received

The merchant apologises for mailing an incorrect item. Please email [email protected] with the following information:A) ShopperBoard Order ID and Item(s) purchased.B) Clear picture and description of the incorrect item.

Our team will furnish you with greater details on returns via email. Returns will only be accepted for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered).

The merchant does not provide cash refunds for returns. A one-for-one replacement will be carried out. In the event that item is sold out, a refund in the form of ShopperBoard credits will be given.

Return parcels should reach the merchant within 10 working days (Local Singapore orders) or 20 working days (International orders) from the date parcel was delivered.

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