第1章 報告摘要

第2章 新的連網型設備的引進

第3章 IoT市場的支援策略

購買前

智慧家庭設備的購買相關客戶的課題

購買支援解決方案

客戶的引進

智慧家庭 設備的安裝相關課題

安裝&安裝的支援解決方案

客戶的使用開始

產品利用的課題

使用可能化解決方案

影響產品引進的其他策略、解決方案

第4章 安全和隱私上的疑慮

安全和隱私上的疑慮:各設備類型

清除安全和隱私上的疑慮

第5章 預測

預測手法

預測

第6章 影響分析、建議

第7章 附錄

用語

目錄

圖表

目錄

This report examines the actual and perceived complexities and security risks that may serve as barriers to adoption of smart home and other emerging connected devices. It highlights the impact of these concerns and examines support strategies designed to overcome them. The report forecasts the technical support needs generated by smart home devices.

Table of Contents

1.0 Report Summary

1.1 Purpose of Report

1.2 Scope of Report

1.3 Research Approach/Sources

1.4 Key Questions Addressed

2.0 Adoption of Emerging Connected Devices

2.1 Smart Home Device Adoption

2.2 Connected Healthcare Devices Adoption

2.3 Purchase Intentions and Market Growth Potential

2.4 Implications

3.0 Support Strategies for IoT Markets

3.1 Pre-purchase

3.1.1 Consumer Challenges Associated with Smart Home Device Purchases

3.1.2 Support Solutions for Purchases

3.2 Customer Onboarding

3.2.1 Challenges Associated with Smart Home Device Set-up

3.2.2 Support Solutions for Set-up and Installation

3.3 Customer Enablement

3.3.1 Challenges to Product Use

3.3.2 Enablement Solutions

3.4 Other Strategies and Solutions to Influence Adoption

4.0 Security and Privacy Concerns

4.1 Security and Privacy Concerns by Device Type

4.2 Addressing Security and Privacy Concerns

5.0 Forecast

5.1 Forecast Methodology

5.2 Forecast

6.0 Implications and Recommendations

7.0 Appendix

7.1 Glossary

7.2 Index

Figures

Average Numbers of Connected CE Devices Owned Per BB HH (2010 - 2015)

Penetration Rates - Smart Home Devices

Penetration Rates - Connected Healthcare Devices

Purchase Intentions - Smart Home Devices

Purchase Intentions - Other Emerging Devices

Consumer Challenges and Solutions - Product Purchases

Likelihood of Making a Repeat Purchase after Experiencing a Set-up problem