Sep 06 / 2019

Sep 04 / 2019

Desert IT Solutions IT Support Process

Place a call, or send an email to get in touch with our technical team and the following will automatically take place:

1. AUTOMATIC ACKNOWLEDGMENT We will send you an automated email reply noting that your request has been received.

2. SERVICE TICKET GENERATED We’ll send you service ticket number so you can track the progress of your request within our customer portal.

3. TICKET PROCESSING Once the ticket has been created, we evaluate it and assign the best resource to handle your request.

4. EMAIL FROM OUR TECH Our staff member assigned to your request will send you an email and follow up by phone if necessary.

5. UPDATED REGULARLY You will receive system-generated, automatic updates based on the rules of our workflow.

Help Us Make The Support Process Seamless…

To avoid confusion, please reply to the initial email notification on the issue rather than creating a new email. This keeps all correspondence on the same help ticket.

If you have a separate problem, please send a separate email to info@desertitsolutions.com so we can generate a helpdesk ticket specifically for that issue. This avoids having two issues on one ticket.