Start a Click-to-Chat Session on an Android Device

Users of Android mobile devices benefit from chatting with your professional support team. Bomgar enables you to start web-based click-to-chat support sessions with users on Android devices. You may begin this type of Android device support via a representative-initiated support invitation or from your Bomgar support portal.

Use Click-to-Chat for Web-Based Chat on an Android Device without a Download

To start a session with click-to-chat, your customer does not need to download the Bomgar customer client app. Instead, direct your customer to your public site. Your customer must use a modern browser supported by Bomgar.

For click-to-chat to be available, your administrator must have enabled the click-to-chat option for at least one of the session start methods available from your public site. Click-to-chat is enabled from /login > Public Portals > Public Sites.

When your customer starts a session using a method that has click-to-chat enabled, a web-based chat session is initiated.

After your customer enters their name, a support request enters a queue in the representative console. Accept the session to chat with your customer.

If you need to provide support at a level deeper than chat allows, you can request your customer to elevate to the Bomgar customer client app. Accepting the elevation request attempts to open the Bomgar customer client app. If the Bomgar app is already installed, the session will immediately become available. If the app needs to be downloaded, your customer is taken to Google Play to download the free Bomgar app. The session then continues as detailed in the next section of this guide.

Bomgar is the leader in Secure Access solutions that empower businesses. Bomgar's leading remote support, privileged access, and identity management solutions help support and security professionals improve productivity and security by enabling secure, controlled connections to any system or device, anywhere in the world. More than 10,000 organizations across 80 countries use Bomgar to deliver superior support services and reduce threats to valuable data and systems.