Platform Optimization — 45 minute presentation, along with a 45 minute guided workshop exercise on the topic of community platforms, and how community managers can best optimize them. This talk was not recorded, so please see the Workshop Workbook for supporting materials.

Influence & Relationships — 45 minute presentation, along with a 45 minute guided workshop on the topic of building influence within an online community, and developing stronger relationships with community members. This talk was not recorded, so please see the Workshop Workbook for supporting materials.