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Important Information for Holidaysafe Customers Travelling to the USA

On the 6th January 2017 a man opened fire at Fort Lauderdale airport baggage claim, injuring eight people and killing five. Everyone at Holidaysafe was extremely shocked by the attack, and our sincerest wishes go out to all of the people and families involved in this terrible incident.

If you have booked a trip to the USA

We appreciate that following this recent event you may not wish to travel now, so you should liaise directly with your Tour Operator or Travel Agent to arrange either cancellation or a change in travel dates. Please note, Holidaysafe will be more than happy to change the dates on your policy (with no administration fee), if this is the option you decide to take.

In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

Most travel insurance policies will not provide cover for cancellation due to events of this nature, as this should be covered by your Tour Operator or Travel Agent. Unfortunately this means Holidaysafe will not be able to cover cancellations due to this event, unless you have purchased our Premier Platinum policy, and the FCO change their advice on visiting the USA after you book.

If you require any further information, you can visit the FCO website or contact Travel Claims Facilities directly to discuss a Holidaysafe claim on +44 (0) 203 829 6761. You can download a claim form by visiting our Claims page.