My gyrometer and accelerometer stopped working

They stopped working after marshmallow update. they worked for a while and stopped working. Sensor tests failed. Safe mode and back didn't help. Hard reset didn't help. Beating and knocking phone didn't help. any help here?

Re: My gyrometer and accelerometer stopped working

It sounds like there might be a hardware problem. Since you've done Safe Mode and a hard reset, you may need to have a formal repair. You may want to reach out to the place of purchase to check if they can help, or even the carrier.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Re: My gyrometer and accelerometer stopped working

Hello there, @usersJXdCBaoou. We're glad you reached out here with your concern.
We certainly want to assist you further with this matter. To better do that, can we have some added details about your specific device and this concern? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Thanks!

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Re: My gyrometer and accelerometer stopped working

It sounds like there might be a hardware problem. Since you've done Safe Mode and a hard reset, you may need to have a formal repair. You may want to reach out to the place of purchase to check if they can help, or even the carrier.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.