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Overdue tickets

i noticed that, when a ticket is overdue, then an agent updated and moved due date, the ticket is now out of "overdue" status.(for me this is a proper behavior). My question is, On a monthly basis we export tickets to excel for reporting, but the report doesn't say which tickets were marked overdue. Is there any record where i can get the information that the ticket was marked overdue? thanks in advance.

Comments

If you some how made a ticket no longer over due... then that information is not available as you made it not over due. Overdue is a column in the ost_ticket table and is 0 or 1 (1 means over due). Looking back some of my closed tickets are still = 1.