You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Register a free account to unlock additional features at BleepingComputer.com

Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

This is an incorrect post- I don't have all the technical (necessary) information about my computer yet. That will come tonight. I am also going to post on the Viruses form, but wanted to know if anyone here could tell if I had other problems.

Computer Info:

HP Compaq, running Windows XP Home Edition, 200GB disk memory, 1GB RAM?(not sure), has always had AVG installed and running, Windows Firewall has always been on, is connected to a password-secured WiFi home network, ran Disk Cleanup about a week ago, defragmented about 3 months ago, has had a good number of programs (around 15) downloaded from the internet, tried out, and uninstalled.

Problem:

Updating Crashes Computer

A few of years ago I ran the Windows automatic update, which had been used previously with no problems, and during the course of the install the computer crashed. I had to use the restore disk to get it back in working order. This has happened two more times over the years- every time I tried to update. I don't think the computer has been updated since around 2010. This creates a security risk, right?

Mouse Goes Wild

Last year the mouse began to act up. It would have periods of complete unresponsiveness, but this would stop when the computer was restarted. Then, about six months ago, it began to zoom wildly around the screen, clicking on things and opening and closing files so fast that you couldn't see what they were. This "seizure" would last around 15 seconds, stop, then sometimes go again for five more seconds before the mouse returned to normal.

Trojan and Virus Caught by AVG

Last week, AVG caught a trojan during a regular computer scan. I manually initiated a full-computer scan, during which it found a virus. I had AVG remove both problems, but I don't know if it actually did.

Strange Uninstall Files

Google Chrome was "unable to read [my] preferences", so I followed the instructions here: http://forums.yoosecurity.com/index.php?threads/google-chrome-pops-up-%E2%80%9Cyour-preferences-can-not-be-read%E2%80%9D-upon-startup.3911/ and renamed Default folder (this fixes the problem, but you loose all your bookmarks- I think that they are still around, but that's off topic). While I was navigating around to get the Chrome application data, I came across a host of strange $NTUninstall folders (I think that's the layout- they had a $, 'Uninstall', some or all had an 'NT', and then there were about nine or ten letters and numbers). I copied and pasted a folder name into the Google search bar, and all the results said something about trojans, worms, viruses, spyware, and malware.

What I Have Done:

I began reading help forums, found Bleeping Computer and signed up, read the How To Post in the Virus Forum section, and created the log files. I don't have them right now, but if you would like them I can post them with the other info tonight. I wanted to fix as many problems as possible before I post on the Virus Forum. When I do, I'll create new log files for them.

Pllease...do not post any logs until you are either requested to do so...or a BC Staff member directs you to post such. In particular, do not post any malware logs in this forum, they are outside the province of this forum and are handled in a forum by personnel trained to neutralize malware situations.

I am moving your topic to the Am I Infected forum, where the more knowledgeable will attempt to assist you.