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Worst toothbrush ever! I bought this toothbrush for myself as a Christmas gift to myself. It worked great for about a month. I threw the box away because it was working great. Then it slowly stopped charging. After about a week it completely stopped charging. What a worthless piece of junk. All I have now it is very expensive manual toothbrush! I do not recommend you buy this toothbrush. I have tried to call customer service. No one answers the phone, or if someone does answer, you get placed on hold for ever!

Bought this as a replacement for my Sonicare toothbrush. My dentist recommended this and they were right. It cleans much better than the old brush and replacement brush heads are much easier to find. I love the pressure sensitive mode, something the old brush didn't have. I definitely recommend this toothbrush.

So far, the brush heads I have tried are the Sensitive Gum Care, Precision Clean, and the CrossAction. The CrossAction is by far the best of these heads. Due to the CrissCross bristle design, there's always a row of bristles that's scrubbing and there's always a row that's sweeping due to the oscillation of the head. Combining this with the varying lengths of the bristles, it provides an extremely detailed and extremely thorough cleaning. The cleaning results that I get with this head almost make me feel that I can stop getting professional cleanings (but I won't stop; I'm just making a point). I also love the polished, rounded-tip bristles on all of these heads. I can really feel it. I am writing this review today because I began using a fresh CrossAction head today to replace my old CrossAction. The old one was my first CrossAction head and the indicator bristles have been indicating lately that I should probably replace it. When I replaced it today, I just went "Wow." I kinda fell in love with this brush head all over again. Don't get me wrong, I was still enjoying the old one quite a bit (it aged very gracefully), but the fresh one reminded me of why I decided I was never going to try any other brush head after experiencing the CrossAction. It's fantastic. I love it!

I love the Oral-B brand but I had a bad experience with this brush. I just bought a pack of these brushes and was on my second use. I felt something in my mouth and pulled it out. I rolled it between my fingers and realized it was a bristle from my toothbrush.

This was purchased to replace a lost-in-travel OralB. I love the small charging base and the simple 1-mode for brushing. It has become the perfect replacement and is now my daily-use toothbrush and I have moved the other one to be my travel toothbrush.

I have been using the Braun Oral-B toothbrush for a very long time. I was born with some crooked teeth and was never fortunate enough to get braces. This brush head cleans in between my teeth like no other. I was gifted a newer Oral-B toothbrush with lots of bells and whistles for Christmas and this head was included with the brush. So glad to have found this. The only improvement Oral-B could possibly make is if their toothbrushes straightened teeth while brushing! Big, big fan :-)

I have owned several other models over the years and most have lasted several years. I ordered two of these and one only survived two uses before the switch assembly failed. The unit now decides if and when it wishes to run. You push button and nothing happens, set it down and a minute later it may come on or it may not.

It was bought 6 months ago. It did very good job until its battery died. Opening the handle I found rusting inside. Also one of the solder at the battery was disconnected, indicating a dry solder. Quality of the production might be in question. I had used OralB for about 20 years and this is the only one died prematurely. Anyway, I bought another one as I want to give another chance to my favorite OralB brand.

Shipping and Delivery

BJs.com uses several different shipping methods to best serve our Members. More than one shipping method is available for certain items. Please be aware that not all shipping methods are available for all items.* By clicking on the "Change" button in the "Shipping Methods" section of the "Final Order Review" page, you will be able to see a list of available shipping options. If a certain shipping method is not displayed, we regret that it is not available for that item.

* Shipping information is always approximate and may be based on information given to us by manufacturers and vendors.

Orders placed via these shipping options are not guaranteed to be delivered within a certain time frame. Standard Ground is generally the least expensive option.

Expedited Ground: Items upgraded to Expedited Ground will ship via UPS®, FedEx® Ground or a similar carrier. Expedited Ground is not available for all items.

2nd Day Air: Items upgraded to 2nd Day Air will ship via UPS®, FedEx® Ground or a similar carrier. 2nd Day Air is not available for all items.

Overnight: Items upgraded to Overnight will ship via UPS®, FedEx® Ground or a similar carrier. Overnight shipping is not available for all items.

Priority Overnight: Items upgraded to Priority Overnight will ship via UPS®, FedEx Ground® or a similar carrier. Priority Overnight is not available for all items.

BJs.com Return Policy

BJ's selects the highest quality Merchandise for our Members and stands behind the products we sell. If you are not completely satisfied with your purchase, you are entitled to a refund or exchange subject to the following guidelines. Please return your product to the nearest BJ's Club location or by following the instructions here.

Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact. Items purchased over 1 year ago will not be considered in new condition. If you are returning a product please check to make sure your return meets the following conditions:

Computers and electronics are returnable within 90 days of the shipping date

CDs, DVDs, computer software and video games must be unopened

We regret that BJ’s cannot cover the cost of shipping for products returned due to buyer’s remorse.

Non-Returnable Items:

Bulk orders*

Gift Cards

Items with gas, oil or fuel added

Opened CDs, DVDs, computer software and video games

Products under a manufacturer’s warranty which have service center only restrictions and are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to BJ’s. Click here for a list of categories

*Bulk online sales are final and cannot be returned; reference Terms of Use available on BJs.com by clicking here, or contact your BJ’s business partner with questions.

If you have ordered one of these non-returnable items, please inspect the item carefully and if possible, refuse delivery of incorrect or damaged products. Once the item has been accepted it will be deemed to be the correct item and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer’s warranty.

Returning an Item Online

Please see BJs.com's return policy before initiating a return.
You may return your item at any BJ's Club location or by following the instructions below.

Select “Order Status” from the top navigation of any page.

If you placed your order while signed in to your online account, please sign in to your account using your username and password.
If you placed your order while shopping as a guest, please enter your order number, recipient's email address, and the ship-to ZIP code, then click “Continue.”

Your order information should now be displayed. Please review it and click the “Return”" link next to the item you would like to return.

Select from the dropdown list the reason that most closely corresponds to your reason for returning the item, the package condition, and any comments you would like to make.

Select “Continue.”

Your return authorization request has now been made and you will receive an email within 3-5 business days (often sooner), with complete return instructions. If you do not receive an email with complete return instructions within 3-5 business days, please contact us at 866-4BJS-WEB (866-425-7932). BJ’s Member Care Representatives are available Monday - Friday, 9AM - 7PM E.T., Saturday, 9AM - 6PM E.T. and Sunday, Noon - 6PM E.T.

PLEASE NOTE: you will not be allowed to initiate a return beyond 30 days from your date of shipping. After 30 days, please contact member care for return instructions.

Damaged Orders
If a signature is required please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact the manufacturer for replacement parts. For further assistance, contact BJ’s Member Care. Do not discard the boxes or packing materials, as they may be needed to ship the item back.

Shipping Error
If you receive an incorrect product, please review your order information to be certain that there were no errors in the order process. If you determine that you received an item you did not order, please return your product to the nearest BJ’s Club location or initiate a return online (see “Returning an Item” above for instructions).

Return Shipping Costs
If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees. In the event that your returned merchandise was mis-shipped, damaged or defective, BJ’s Member Care team will be happy to reimburse you for return shipping costs. Please contact BJ’s Member Care and we will be able to assist you.