Engineering Service Manager

Brewster Pratap Engineering Division are working with a Sheffield Manufacturing business as they look to recruit an Engineering Service Manager.

THE JOB:

The main purpose of the role is to manage and supervise the daily operation of Service Department staff, including Service desk staff, workload planning, and co-ordination of urgent/technical support issues, critical breakdown escalations, service engineer utilisation/deployment, and use of sub-contract staff where applicable.

Responsibilities:

* Accountable for workflows and resolution timelines and maintaining accurate data in our CRM database – Salesforce. * Optimize service process in order to improve customer satisfaction. * Communicate to customers in a clear, concise and timely manner. * Drive KPIs through the Department and reporting on service KPIs. * Follow up customer satisfaction surveys. * Manage cost control within the Service Department. * Focus on service policy development and implementation – including service plans & warranty packages. * Employee coaching and career development within a performance driven culture.

THE CANDIDATE:

* At least 3 - 5 years of Service Management experience within a manufacturing / engineering background. * Strong electrical or mechanical background. * Ability to work within and lead a team to achieve common goals. * Decision maker. * Good communicator both verbally and written. * Good understanding and knowledge of CNC machine tool technology is desirable but not essential.

THE BENEFITS:

24 days holiday + stats

Christmas Shutdown

Pension (5%)

Private Medical Insurance

Brewster Pratap Engineering is a division of the Brewster Pratap Recruitment Group focusing on the recruitment of talent in engineering, technical and operations jobs in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of accountancy and finance recruitment we would really like to hear from you. Please visit our website at (url removed) for more information on engineering Jobs, engineering recruitment, manufacturing Jobs or manufacturing Recruitment