Job description

Mitchell Humphrey & Co. (MH&Co.), a developer of software solutions for nearly 40 years, is seeking an entry level associate to join our Client Response Center. The individual will be responsible for client software support for all of MH&Co.’s software applications. These applications include accounting software and governmental community development, citizen services and regulatory management software. This position is the customer’s first line of communication with MH&Co.’s Support Services and will be responsible for receiving client communication, such as phone calls and emails; regarding issues with the software, questions on how to use the software, and general questions about the software. This position utilizes the knowledge of multiple PC windows-based products, including Microsoft Dynamics CRM® and Microsoft Office products; and also requires excellent oral and written communications skills.

Specific Major Duties and Responsibilities

1. 99% of the calls that are received by the Response Center should be answered by an individual. An associate’s primary responsibility is to communicate with the client to clearly understand their issue, document the issue, and resolve the issue as quickly as possible.

2. Reproduce client issue on a local copy of the software, if necessary.

3. Gain general knowledge of all MH&Co. software applications.

4. Work with developers and consultants to resolve issues that are beyond the scope of the Response Center.

5. Follow-up with clients on a regular basis and follow all specific Response Center guidelines in effect regarding the closing of calls, client contact, and so forth.

6. Participate in regular internal training sessions to improve knowledge of the software and supplement this with individual self-study.

7. Ability to present information externally with clients and internally with co-workers in a clear and concise manner.

8. Attention to detail and ability to work with multiple pieces of information at the same time.

Education and Training

Associate’s or Bachelor’s Degree in Accounting or Computer Science is preferred.

Work Experience

One year experience with automated systems, preferably accounting systems and prior Help Desk experience is a plus.

Job description

The Technical Consultant is responsible for performing the technical activities and deliverables related to client implementation projects. This individual will be focused on software configuration, workflow setup, report development, and data conversion.

This individual will have the ability to learn the company’s implementation and configuration processes; and be adept at understanding a client’s technical environment and requirements. Keys to success include the ability leverage deep technical skills and the capacity to build functional and technical knowledge of our proprietary FastTrackGov ® software.

Specific Major Duties and Responsibilities

Perform all activities related to configuration of software for the implementation of a highly configurable software application. Understand all FastTrackGov product offerings, the product technology, and the business processes of the company’s government client’s.

Collaborate with the project team to understand all technical aspects and ensure the quality of the deliverable.

Contribute to the consultant tool set by identifying new requirements, specifying processes, and maintaining proprietary configuration tools.

Always seek opportunities to identify and disseminate improvements to organization-wide methodology, processes, and practices; assess and share repeatable processes and deliverables that can be leveraged across multiple projects to increase speed and reduce costs.

Contribute to an environment that fosters collaboration and teamwork through sharing experiences, information, perspectives, skills, and expertise.

Education and Training

3+ years of experience in similar role configuring COTS software.

A natural client services mentality; the consistent ability to keep the needs of the client at the forefront of his or her actions.

Ability to work with minimal supervision in a fast-paced and dynamic environment.

A willingness to tackle difficult and complex problems.

Strong work ethic and attention to detail.

Capacity to react quickly to problems as they arise and meet deadlines under pressure.

Demonstrated track record of creative approaches to analyzing and solving complex problems.

Strong written and verbal communication skills.

Knowledge of how state and local governments manage operations and conduct regulatory functions

]]>To all of our clients who have been affected by Hurricane Sandy and the Storms in the Easthttp://www.mitchellhumphrey.com/blog/2012/10/30/to-all-of-our-clients-who-have-been-affected-by-hurricane-sandy-and-the-storms-in-the-east/
http://www.mitchellhumphrey.com/blog/2012/10/30/to-all-of-our-clients-who-have-been-affected-by-hurricane-sandy-and-the-storms-in-the-east/#respondTue, 30 Oct 2012 15:45:15 +0000http://www.mitchellhumphrey.com/?p=1931To all of our clients who have been affected by Hurricane Sandy and the Storms in the East, you are in our hearts and on our minds. We are praying for you.
]]>http://www.mitchellhumphrey.com/blog/2012/10/30/to-all-of-our-clients-who-have-been-affected-by-hurricane-sandy-and-the-storms-in-the-east/feed/0FastTrackGov Solutions Featured Microsoft Websitehttp://www.mitchellhumphrey.com/blog/2011/04/07/fasttrackgov-solutions-featured-microsoft-website/
http://www.mitchellhumphrey.com/blog/2011/04/07/fasttrackgov-solutions-featured-microsoft-website/#respondThu, 07 Apr 2011 20:04:31 +0000http://mh.aka-communications.com/?p=653New Site Provides Public Sector Professionals with Interactive Community

St. Louis, Missouri (April 1, 2009) Mitchell Humphrey, a provider of solutions and services to the public sector for over 32 years, is pleased to announce its participation in the newly launched Microsoft Public Sector Idea Bank website (www.publicsectorondemand.com).

Mitchell Humphrey’s participation in the new site is centered on its FastTrackGov citizen service solutions. FastTrackGov is an on-demand, subscription-based solution that provides a full suite of automated license, permit, code enforcement, inspection, and fee collection systems. Users are able to manage a broad array of revenue sources from a single, fully secured, integrated system. Organizations that can benefit from FastTrackGovinclude county and municipal governments, government agencies, special districts, and taxing authorities.

“FastTrackGov combines Mitchell Humphrey’s expertise in building innovative products that enhance citizen satisfaction while providing back office effectiveness with the proven technology and process controls included in the Microsoft Dynamics CRM platform,” explained Kim Schaefer, President and Chief Operating Officer for Mitchell Humphrey.

“Public sector organizations are experiencing incredible innovation around CRM as an application development platform as partners like Mitchell Humphrey deliver high-value, lower cost solutions to their customers,” said Sig Behrens, Senior Director for Microsoft Dynamics U.S. Public Sector. “In choosing to develop their FastTrackGovsolutions on our Dynamics CRM platform, Mitchell Humphrey validates our strategy of providing a platform than enables our partners to easily design applications that meet the needs of specific markets. We are excited about the benefits available to government organization through our partnership.”

About Mitchell Humphrey

Since 1977, Mitchell Humphrey has been providing software and services to clients in both the public and private sectors. Today, clients across North America benefit from our solutions in citizen services, accounting, human resources/payroll, community development, and cashiering.