Frontend → Agent → View → TicketBounce

Required permissions to use the ticket bounce screen in the agent interface.

This setting can not be deactivated.

Default value:

--- bounce

Ticket::Frontend::AgentTicketBounce###RequiredLock

Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).

Default value:

--- '1'

Ticket::Frontend::AgentTicketBounce###StateDefault

Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

This setting can be overridden in the user preferences, but is not active by default.

Default value:

--- closed successful

Ticket::Frontend::AgentTicketBounce###StateType

Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.

This setting can not be deactivated.

Default value:

---
- open
- closed

Ticket::Frontend::BounceText

Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.

This setting can not be deactivated.

Default value:

--- Your email with ticket number "<OTRS_TICKET>" is bounced to "<OTRS_BOUNCE_TO>".
Contact this address for further information.