This organisation is one of Europe’s largest mobile phone operators, with annual revenues of £11 billion and 150 million customers. Headquartered in the Nordics, their operations span more than 10 markets across Europe and Asia, with around 31,000 employees.

The business had taken the decision to establish a second shared services centre, located in Bangladesh, which would manage finance along with IT, HR and procurement. This centre would work in harmony with the existing shared services centre in Pakistan, which continues to support the organisation’s current customers.

Before the processes could be migrated into the new centre, a number of competing priorities needed to be addressed. These included evaluating the operational arrangements, issuing requests for proposals, selecting an enterprise resource planning implementation partner and designing an organisation and governance model.

Bringing together a team with extensive industry experience and a deep knowledge of shared services, we helped this organisation to develop clarity around its multiple projects, prioritise the competing initiatives and develop a cohesive plan to successfully transition all services to its new shared services set-up. This work has been instrumental in strengthening this organisation’s position in the fast-growing and competitive market place for telecommunications services.

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