Frequently Asked Questions

Questions about installation

Q. How do I install the SIMPLEconnect™ Programmable Control into my fan?

A. Refer to the installation and setup guide that was included with your SIMPLEconnect™ Programmable Control. The installation and setup guide can also be downloaded here.

Q. Where can I find my Bluetooth® PIN?

A. Your four digit Bluetooth PIN can be found on the back of the Bluetooth® Plug-in Controller.

Q. My fan will not start. What should I do?

A. Verify that the power to the fan is on at the wall switch and/or circuit breaker. Use the handheld remote to confirm that the fan is wired correctly by turning the fan and/or light on or off. Check the wire connections inside of the ceiling fan’s canopy. For pairing issues, see the section “Questions about pairing.”

Questions about operation

Q. My SIMPLEconnect™ Programmable Control does not work. What should I do?

A. Use the handheld remote to confirm that the fan functions correctly. Try moving the Bluetooth® Plug-in Controller to a different outlet in the same “Room.” Exit and reopen the app.

Q. I want to operate multiple fans with my SIMPLEconnect™ control. What do I do?

A. Ensure that you have a compatible receiver installed for each fan that you wish to control and that all other ceiling fans within range are disconnected from their power source. Tap the Gear icon on the main screen and navigate to the “Rooms Configured” settings screen. Tap the Gear icon for a “Room” that is not already configured. Go to “Advanced Features” and tap the Pair button. . Turn power to the fan off and back on at the wall switch (or circuit breaker if necessary). Within three minutes of restoring power to the fan, tap “OK” to confirm pairing. The lights will flash and stay on while the fan will turn on at low speed to confirming successful pairing. See page 7 of the SIMPLEconnect™ Programmable Control installation and setup guide for further instructions.

Q. Why is my ceiling fan running at a slow speed?

A. Make sure the ceiling fan pull chain is set to “High.”

Q. My on/off remote only works when held at close range. How do I fix this?

A. Change the remote’s battery. Remove the Phillips Head screw from the back of the remote the battery door. Remove the old battery and replace with a new CR2032 battery. Reinstall the battery door and the Phillips Head screw.

Q. Why do my CFL bulbs flicker?

A. Tap the “Gear” icon in the “Room” setup screen to visit the settings screen for the appropriate “Room” or fan. If “Dimming Mode” is on, turn off “Dimming Mode.”

Questions about pairing

Q. Do I need to do any pairing for the app or the handheld remote for the app to work?

A. The app requires no additional pairing. However, additional pairing is required to use a single Bluetooth® Plug-in Controller with multiple fans. The handheld remote is pre-paired for your convenience.

Q. If for some reason I need to pair my handheld remote to my fan, how do I do it?

A. To prevent faulty operation, please disconnect power from all other ceiling fans within range while performing these steps. Turn the fan power off and back on at the wall switch (or circuit breaker if necessary). Within three minutes of restoring power to the fan, press and hold both the Fan button and the Light button on the handheld remote for at least four seconds. The lights will flash (if applicable) and the fan will turn on at low speed. This is visual confirmation that the pairing was successful.

Q. I accidentally paired two fans together. How do I unpair them?

A. Select the “Settings” icon from the control page. Select the “Gear” icon for the desired “Room.” Turn on “Advanced Features.” Select “Unpair Devices” and follow the steps in the app’s pop-up prompt.

Questions about the app

Q. Can I operate my fan and lights while I am away from home?

A. The app only works while within range of the Bluetooth® Plug-in Controller. However, while within range, you can use the app to schedule events. Once events are scheduled, your fan and lights will operate automatically even while you are away.

Q. How do I schedule an event for my fan and lights?

A. While in the app, select the scheduling icon from the control page. Tap the + symbol to add a new event. Set the fan and/or light on to the desired state. Select the desired days of the week and time of the day for the event. Tap “Set.”

Q. What is “security,” and how do I turn it on?

A. “Security” is a function that turns the ceiling fan’s light(s) on and off randomly from 6pm to 10pm to give the perception that your house is occupied. To turn on this feature, select the scheduling icon. Tap the “badge” security icon. Select the desired days of the week and tap “Set.”

A. A “Room” is any combination of compatible fan(s) set up to act as one unit. For example, the app with a user-defined “Room” titled “Office” would control the paired fan or fans in that “Room” with a single touch. See page 7 of the SIMPLEconnect™ Programmable Control installation and setup guide section “setup for additional fans using a single Bluetooth® Plug-in Controller.”

Q. I placed a single fan with dimming functions in multiple “Rooms” within the app and now the dimming function does not work. How do I fix this?

A. The dimming toggle must be enabled for the fan in every “Room” that it is located in within the app.

Q. My light was dimming, and now it’s not. How do I fix this?

A. Did you recently add your ceiling fan to another “Room” in your app? If you paired your fan to another “Room,” make sure the fan “Dimming Mode” is enabled in that “Room” also. The dimming toggle must be enabled for the fan in every “Room” it belongs to in the app for the dimming to work properly.

Further questions

Q. I have additional questions that are not listed here. Where can I find additional help?

A. Visit our YouTube page at HunterFanCo for detailed videos on installing and using your SIMPLEconnect™ Programmable Control. Additional help can be found in the app tutorial which can be accessed anytime by either pressing the “?” icon for a specific page or selecting the “I” icon from the main page and tapping “App Tutorial.” If you need further assistance, please call us at 1-888-830-1326.

Q. Will the SIMPLEconnect™ Programmable Control work with my phone?

A. Download the app to your phone. If the app does not install or does not open, it is incompatible with your device. The SIMPLEconnect™ Programmable Control works with: