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I just adopted a duck and when I printed out the adoption certificate the background was black instead of the usual yellowish background! Is anybody else experiencing this problem today when they adopt? Last adoption yesterday printed out fine, so I don't believe anything is wrong with my printer! Help!!

Thanks for the suggestion but of course I checked the cartridge and printer--I printed out other things unrelated to Webkinz and everything was normal. I thought this might be another weird glitch with Ganz and that others might be having the same problem. I did e-mail support asking if they could fix it from their end. Unfortunately, it's a pain to go back and print the bio information after the adoption is complete, but it can be done. I have a few other pets to adopt, but I think I will wait til this cleared up....

No, this hasn't happened to me (yet). Although this might trouble you, this isn't really a big deal like losing your pet that you already adopted. But if you want to, you can e-mail Ganz and see what the matter is.

memy, I'm so glad to hear I'm not the only one this happened to yesterday.... Another crazy glitch again! I did e-mail support and hopefully they will be able to fix it from their end. Thsnkd for letting me know!

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