Work Experience

Experience Details

Job Title: Examiner & Administrative ( part time )

Job Role:
Education/Teaching, Administration, Training/Instructor

Career Level: Experienced (Non-Manager)

Job Details: I worked with the british council as an exams invigilator where i assigned the following tasks,
• Ensure that all candidates have an equal opportunity to demonstrate their abilities
• Ensure the security of the examination papers and completed response sheets, before, during and after the examination
• Prevent possible candidate malpractice
• Prevent possible administrative failures
• Ensure that Candidate Numbers identity requirements are adhered to
• Give all their attention to conducting the examination properly
• Be able to observe each candidate in the examination room at all times
• Reporting different incidents to exam venue supervisor and record the incident according to the agreed process and supporting documents.
• Doing the required admin work related to the exam session according to the required process.
• Ensure that the announced timetable is followed as instructed strictly.

Also, I Worked with the British Council as a Customer Services Assistant (Temporary Contract) where i was assigned the following tasks,
1. Initiating outbound calls to the customer as a part of a promotional campaign for the British Council new branch at City Stars.
2. Provide the customer with the relevant information regarding the British Council teaching methodologies, timetables, rates and answering all customers’ enquiries regarding us.
3. Doing the registration with the customers over the phone and entering their data to complete the registration according the available appointments.
4. Maintaining the British Council Brand Value towards out customers.
5. Finalizing all admin work related and report the registration status to the higher management on daily bases.

Experience Details

Job Details: • Researching, writing and presenting text in ways that appeal to the site's target audience
• Putting (uploading) material on to the website, often using a content management system (CMS) making sure site content is kept up to date
• Monitoring and posting replies to online message boards and dealing with email enquiries
• Editing and proofreading text produced by colleagues or freelancers
• Developing new content and editorial guidelines
• Attending content planning and commissioning meetings with other departments or clients
• keeping track of developments in web technology and good practice, for example website accessibility issues
• Creating and monitoring social media output and feedback
• Making sure web pages are picked up by search engines (search engine optimisation)
• Reporting on website traffic statistics
• Training new staff on how to produce and edit content. - See more at:

Company Details

Experience Details

Job Title: Admin & Tour operator

Job Role:
Administration

Career Level: Experienced (Non-Manager)

Job Details: • Performing general communication work with our customers either internals or externals using the different communication methods (Emails – Faxes – Phone Calls,,, etc.)
- Translating documents from English to Arabic and vice versa
- Receiving clients requests and perform the relevant research according to the following criteria:
1. Hotel Destination.
2. Hotel Category.
3. Itinerary.
4. Rates.
Afterwards, contacting the hotels in order to get the best offer and provide our clients with the best choices and contacting the vendors back in order to confirm the booking and provide the relevant details.
- Doing the required follow ups with the hotels in order to ensure that all arrangements are up to date and exactly matching our clients’ requests.
- Making reservation for transportation and accommodation after doing the proper comparison according to the rates and the required quality based on clients request.
- Doing the required communication with the transportation and accommodation suppliers roundly in order to ensure all arrangements are up to date and clients requirements are met.
- Making administration tasks that were assigned to me such as:
1. Letter writing.
2. Word processing.
3. Audio and copy typing.
4. Dealing with telephone and email inquiries.
5. Creating and maintaining filing systems.
- Finding new contracts, doing the required negotiations, drafting the contacts and sending them to the concerned departments (Contracting - Accounting) for authentication and conducting the deal accordingly.

Company Details

Experience Details

Job Title: Admin & Tour operator

Job Role:
Administration

Career Level: Entry Level

Job Details: - Performing general administration work such as sending emails and faxes, filling and receiving phone calls
- Taking minutes at meetings
- Representing the company in events and welcome guests
- Translating documents from English to Arabic
- Contacting hotels to make bookings and get the best rates for clients
- Making reservation for accommodation and following up the hotel to ensure that everything done as the client required

- Finding new contracts with new rates by contacting sales department via email and telephone