FAQ

The bonus will be paid in the currency of your choice, selected upon registration only.

The maximum bonus that can be awarded during any year to client is €/$ 100000, depending on the currency of client account.
24Coins Option, at its sole discretion, may award additional bonus to client.

Bonuses are optional and will be granted only after client's confirmation. In case if client by mistake accepted a bonus, he must notify customer support within 3 working days,
without making any trading activity and the bonus will be removed from client's account. More information about bonuses you can find in User Agreement.

When trading CFD, Bonus is used only as an additional margin for order volume increase, as a leverage and can’t be withdrawn.

What does “First 3 risk free trades” mean?

In case of negative trading results, risk-free trades are compensated in the form of a trading bonus based on bonus provision rules.
To use this service, you have to contact your account manager and get a prior confirmation.

The funds will be available for trading immediately, once we receive a confirmation from payment system.

What are the conditions for withdrawals?

For security reasons, identification of the person is required for all withdrawals, regardless of the withdrawal amount.
For account without bonus: trader has to reach a 100% turnover from deposited amount, to claim for for withdrawal.
For account with bonus: trader has to reach 300% turnover from deposited amount, to claim for deposited amount and profit withdrawal. More details in "User agreement".

The minimal amount allowed for withdrawal is $50.

How quickly my withdrawal request is processed?

24Coins Option processes all withdrawal requests within 1 hour.

However verification may take longer time, if client didn't submit all requested documents in time.

Does 24Coins Option withhold a tax from payouts?

24Coins Option doesn't withhold any taxes. However, as a customer, it is your responsibility to follow the taxes requirements in your jurisdiction.

How can I close my 24Coins Option account?

Please email at support@24coins-option.com to request closing of your account. You will receive a confirmation when
this request will be completed.

What is CFD?

CFD - Contract for Difference.

CFD is type of financial asset which helps trader to gain and earn in a continuous way. By predicting the move of a currency, trader can choose to open BUY or SELL contract for any asset.

What is binary option?

Binary options are a simple and potentially very profitable way to make money from short term movements on the market.
By correctly predicting whether the price of an asset will go up or down, you can get a significant income in a continuous way.

What is cryptocurrency?

Cryptocurrency is a digital currency, which functioning is based on blockchain techology. Physically currency doesn't exist, it exist only in virtuality.

The most popular cryptocurrencies are Bitcoin, Ethereum, Litecoin, Dash, Ripple. You can use these currencies to fund and trade.

To start trading CFD, fund your account and login into the platform. On the top you'll be able to choose CFD trading tab and start trading CFD.

You can choose BUY or SELL options, depending on your market forecasts.

It’s not permitted to trade CFD, if total account loss is exceeding total amount of deposits on the account.

When trading CFD, if balance drops to the level of bonus, an automatic closing of all open trades takes place - Margin call.

Example: You deposited $1000 and got bonus of $1000. If the loss in your account equals to $1000, bonus is automatically withdrawn and open trades are closed.

What time base is used by the platform?

The time is displayed based on Greenwich Time (GMT)

Payouts for assets

You can find payouts for different trading assets in the trading platform, on the right left side.

For example, you will see: EURUSD - 85%. That means if you will open trade with $100 investment, then in case of win you will receive $185 payout - $100 investment return and $85 of profit.

Copy trading - follow successful traders

Copy trading service designed for novices and people who want to trade automatically without manual trades.

To get started, you need to fund your account and on the trading platform press Copy trading, then choose trader to copy from.

What is Margin Call?

Margin call is account state when all your open trades will be automatically closed. Margin call is triggered by 5% margin level (5% from free funds + opened positions margin).

For instance, you have $1000 on your balance and you open several positions.
In case your total floating profit/loss will reach -$950 (5% from free funds + opened positions margin), you margin call will be triggered.

What is Double Up?

You can double up your investment on chosen option. When you double up trade, you will get duplicate position - asset, direction,
amount and expiry time will be the same, but open price will differ. New positions will be opened by current market price.

What is Rollover?

You can move option expiry time on next period (to current expiry time will be added one period).
Following conditions should be complied:

1. Opened position should be out of the money (not in profit).
2. Using rollover your investment amount will be increased on 30%. You need to have enough funds on balance.
3. Till option expiry time remaining >1/4 from chosen period.

What is Sell Out?

You can close opened position before option expiry time.
Following conditions should be complied:

1. Option position should be in the money (in profit).
2. From the option open time passed at least >1/4 from chosen period.
3. Payout for the option will be calculated by next formula:

Past period coefficient - ratio between time from start time till option action time
Discount - 10% from investment amount
If payout before expiry time get negative, then it's deducted from option investment amount.

The financial services provided by this website carry a some level of risk and can
result in the loss of all or part of your funds. You should never invest money that you cannot
afford to lose. Please ensure you read our terms and conditions before making any operation
in our trading platform. Under no circumstances the company has any liability to any person
or entity for any loss or damage cause by operations on this website. 24Coins Option and its agents or partners are registered provide services on the USA territory.