User Experience ResearcherAcquia

THIS JOB HAS EXPIRED

Are you passionate about understanding customers? Are you driven to understand the motivations and intentions of people? Do you want to help create amazing products that customers interact with every day?

Acquia?s product team is looking for a User Experience Researcher to execute the research plan for several Acquia projects. You will plan, moderate, and analyze research studies to support the product design and discovery process. You will be the voice of the customer and help drive the direction of Acquia?s products by uncovering and translating customer goals and needs into actionable insights and requirements. You will work closely with interaction designers, product managers, and engineers to plan and run research studies. You will report to the Senior Director of User Experience.

Acquia helps our customers create, deploy, and enhance extraordinary web experiences using Drupal and the Cloud. We?re one of the world?s fastest-growing software companies. And we?re just warming up!

Responsibilities:
Recruit, screen, and schedule participants matching our personas using social media, and local events
Plan user research studies by coordinating with interaction designers, engineers, and product stakeholders
Moderate user research, including usability studies, site visits, and diary studies
Create personas and scenarios to inform product and design decisions
Develop user journey maps to identify areas of user frustration and delight
Analyze and communicate study results
Track and report the results from research studies

What we're looking for:
3+ years of experience conducting user research
Demonstrated knowledge of UX principles and best practices
Solid understanding of usability testing, field research, and interviewing techniques
Excellent facilitation, documentation, and presentation skills
Open, collaborative, team player
To work from our Burlington, MA office.
Extra credit
CMS experience
Drupal experience
Social design experience

With over two million downloads since inception, Drupal is used by web developers worldwide to build compelling websites. Diverse organizations use Drupal as their core social publishing system, including media companies, non-profit organizations, publishers, and many others.
Acquia plans to accelerate and extend market adoption of Drupal by advancing the core technology and offering value-added software products and network services that dramatically speed deployment and reduce risk.
Our founders are Dries Buytaert, the original creator and project lead of the Drupal open source web content management system, and Jay Batson, previously founder and CEO of Pingtel.