Removing an old modem from my account

Can someone please assist in having an old (personally owned) modem removed from my account? I upgraded my modem and sold the old one; but both modems are showing up on the account. I have called Comcast, no help. Thanks in advance.

Re: Removing an old modem from my account

hi, I moved your post to the home networking area of the forum. someone should reply shortly.

I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!