Documentation

Other

Jamf Nation, hosted by Jamf, is the largest Apple IT management community in the world. Dialog with your fellow IT professionals, gain insight about Apple device deployments, share best practices and bounce ideas off each other. Join the conversation.

Junior Support Engineer

Job Description

Warby Parker is on the lookout for a driven Junior Support Engineer to join our Technology Services team. Our proactive team is all about identifying the root cause of Help Desk requests and delivering solutions that are easy for people to use throughout the company — and we’ve seen great success! As Warby Parker has grown, our incoming ticket count has decreased year over year. If you’ve got the technological know-how to help us keep things rolling, read on!

What you’ll do:

Answer, resolve, or escalate all incoming Level 1 and Level 2 support requests from our Offices, Retail Stores and Optical Lab.Take on non-ticket related tasks, such as new-hire account provisioning and hardware preparation and collectionReduce incoming ticket volume by collaborating on a variety of projects to resolve issues quickly and effectively (e.g., stocking our self-service hardware shelf, writing how-to articles)Participate in a seven-day on-call rotation for after-hours supportWho you are:

Backed by 1+ year of Help Desk support experienceCapable of supporting iOS, macOS, ChromeOS, and Windows devicesFamiliar with basic network protocols and troubleshootingAn excellent communicator who’s confident providing remote assistance over the phone, via chat and email, or in personFamiliar with the latest troubleshooting techniques, as well as A/V fundamentalsA proactive, resilient problem solver and multitaskerPassionate about technologyExtra credit:

Company Description

About Warby Parker:

Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in house, we’re able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lenses—a fraction of the going price!).

In the last eight years, we’ve grown to over 60 retail locations in the U.S. and Canada, opened our first optical lab in upstate New York, and launched two of our own iOS apps. And for three years running, Fast Company has named us one of the world’s most innovative companies.

We also hold ourselves to the highest standards of social and environmental responsibility. This means lots of different things, like operating carbon-neutrally and distributing a pair of glasses to someone in need for every pair we sell. (We’re big believers that businesses can scale and be profitable while doing good in the world.)

Of course, all work and no play makes an extremely dull office, and no one likes an extremely dull office. (We sure don’t.) As an employee at Warby Parker, you can look forward to company outings, guest speakers, volunteering opportunities, and other brain- (and/or taste-bud-) stimulating activities. It also doesn’t hurt that our team is just great company.