Provide advanced level support for iPipeline's web based products
Answer support tickets that have been submitted by our carrier customers
Answer support tickets that have been escalated by tier 1
Work with Professional Services team to refine processes and procedures
Setup new customers to use all iPipeline tools
Other duties as assigned
DESIRED SKILLS & EXPERIENCE
Skills Requirements

Strong SQL Server 2005 skills; ability to both troubleshoot and write SQL queries and/or stored procedures
Strong Windows Server 2000/2003 skills
Basic networking knowledge/experience, desktop support skills, and/or extensive helpdesk or application support experience
Experience with C#, VB.net, .NET, HTML, ASP, PHP, web services, Java, JavaScript, Adobe Acrobat, MS Access (any programming/development experience at all would be a huge plus)
Experience with analyzing and troubleshooting web-based applications, application support
Ability to read and analyze various programming languages and identify development issues versus actual support issues
Ability to do fixes but also define root causes
Ability to communicate well with all levels of personnel and interact with both technical and non-technical personnel and customers
Strong interpersonal, writing, and communication skills
A self-learner and independent individual with strong technical aptitude and a ?can-do? attitude in a fast paced environment
Ability to ?think outside the box? and employ creative solutions to various production issues
Ability to multi-task and handle and prioritize multiple critical issues accordingly
A Plus: