Meet our Conference Exhibitors

We extend our thanks to these sponsors and exhibitors who provide services, infrastructure and items essential for us to run our businesses!

At Skills, we know that it's all about the customer experience. That's why everything we do - whether it's developing qualifications, or consulting with businesses on their staff development - is geared towards delivering great customer service. We give your staff the skills to give your customers a memorable experience with your brand.

For more information on what we can do for you, visit our stand or our website www.skills.org.nz

Madison has been connecting Kiwis for over 20 years and we are part of AWF Madison, New Zealand's largest recruitment group. Madison was built on Contact Centre and Business Support recruitment. Today, we also recruit across Human Resources, Accounting & Finance, Sales & Marketing, Industrial and Executive. We offer full end-to-end recruitment solutions for temporary, permanent and contract positions across the country.

Our Contact Centre recruitment teams consist of 20 specialists across six offices nationwide. We love working with contact centres of all types and quickly adapt our style to fit. We understand that all centres are different - and so are we! Our process and approach complements the changing landscape of the industry. We get the formalities out of the way quickly so we can spend time building a partnership and getting to know you and your business.

Visit us to hear why it's so great to be a part of the Contact Centre Industry!

Enghouse ("Enj" house) is a long time sponsor of CCiNZ from when we used to be Zeacom. Now under the umbrella of international best-selling contact centre brand Enghouse Interactive, we continue to design and build our award winning contact centre solution right here in Auckland - and we successfully market it all over the world as well as NZ. We still turn to our NZ customers and friends for ideas and feedback, and we will be delighted to meet anyone interested in visiting our stand.

From smart analytics and omni-channel to self-service, bots and Cloud, the playing field has changed a lot in a remarkably short time. Come and talk to us about your evolving needs and find out how you can start to address these with today's technology.

Come and see LearningPlanet's "Netflix" style video training upgrade full of new content and a fresh look to help your teams get excited and engaged about learning soft skills in their roles. Customer Service, Difficult Customers, Leadership, Sales and Time Management and many more topics are available in 1 minute and 10 minute bite sized chunks.

LearningPlanet is on stand 12 at the CCiNZ Conference. Come for a quick demo and see all the content available!

SENNHEISER distributed by Atlas Gentech

Contact Centres are the beating heart of any organisation's customer engagement. They aim to increase their competitive edge so that the Contact Centre Agent's performance becomes critical. The goal of ultimate performance cannot be achieved without the correct tools. Sennheiser has a range of professional contact centre headsets that meet the future with the ultimate in communication tools.

Visit the Atlas Gentech stand at the upcoming CCiNZ Conference to discover how we can give you the tools to help drive your Contact Centre's performance to the next level.

CLOUD FACTORY powered by Atlas Gentech

Discover why moving to cloud telephony is a smart decision for any New Zealand business and how you can manage, monitor and report with ease using our Cloud Factory's Contact Centre Suite. Cloud Factory is an Atlas Gentech brand and we are a nationwide provider of technology solutions with over 30 years experience. Hosted locally, our Cloud Factory solution is also backed by powerhouse Ericsson-LG Enterprise. We will also be showcasing the latest Contact Centre solutions from Sennheiser Enterprise Headsets and Lifesize Video Conferencing solutions.

Read how our solutions can help drive your Contact Centre performance to the next level.

BravaTrak helps you exceed your targets and achieve your strategic goals. It does this by turning your Team Leaders and Centre Managers into High-Performance Coaches. We've refined our system over 27 years, in the contact centres and retail networks of over 50 large clients. The Coaching Tracker gives you real-time visibility of your managers' coaching activity. The Coaching Survey gives you visibility of your managers' coaching performance. While the Coaching Course gets your managers skilled at High Performance Coaching.

The conference marks the launch of our new book - "GAME ON: How to Increase sales, productivity and customer experience by turning your managers into High Performance Coaches." If you manage a contact centre, come by our stand and grab your complimentary copy.

In the fast-paced world of contact centres, keeping track of agent performance and customer satisfaction is essential. Cogent with Liquid Voice can help your business enhance the customer experience during every interaction.

From transcription to omni channel recording, speech analytics to PCI Compliance, Cogent's Liquid Voice solutions work in both traditional and IP environments and are tested and accredited by the world's leading manufacturers of telephone systems (including Alcatel, Avaya, Cisco, Mitel, Skype for Business and NEC).

contactSPACE is a powerful cloud contact centre solution designed to deliver better quality interactions - at scale. Consolidate your technology systems with our multichannel solution, delivering an intuitive, seamless experience, for both users and customers. contactSPACE is equipped with powerful contact strategies, empowering your team to revolutionalise customer engagement - on both inbound and outbound initiatives. Whether it's enhancing CX delivery or improving outbound contact and conversions, contactSPACE eliminates the burden of complexity allowing you to stop worrying about technical issues, and empower your team to focus on what matters most: your business outcomes.

Come and see us on stand 11 to check out some affordable eco-friendly options to help you, your family, and your team make a positive impact on the environment. Make sure you book your conference ticket to receive your fantastic 10-year anniversary gift from CCiNZ to help you start your eco journey!

8x8 Cloud Solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact centre and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For more information, visit our website.

FAQ Bot is an AI-powered chatbot to answer the simple questions that otherwise place a load on your customer service staff - 24x7. It is a "bot as a service" on an affordable monthly subscription.

FAQ Bot can also run conversational calculators and sign up forms to capture leads and make it easier for your customers to interact with you. It can even hand tricky questions over to a human. Analytics dashboards provide insight into your customers' questions, sentiments and needs.

FAQ Bot can be branded, customised and easily integrated into your ecommerce website. It works great on mobile, desktop, Messenger and more.

See a demo and find out more at our conference stand or chat to us at www.faqbot.nz

Fiji is a natural trade partner for New Zealand and is globally recognised as a premier near-shore partner for New Zealand and Australian companies seeking the numerous advantages for outsourcing their back-office, business process outsourcing and/or contact centre function to the 'Hub of the Pacific'. Major global companies including Mindpearl, Pacific Centrecom, Packleader Pacific and others are providing state-of-the-art contact centre and BPO services direct from Fiji to service clients across the globe.

Outsourcing and contact centre businesses already established in Fiji are servicing a global and sophisticated client base including customers such as Lufthansa, Swiss Airways, DHL Express, Harmoney, Kiwi.com, Malaysia Airways, iSelect.com.au plus major clients in sectors across telecommunications, insurance, utilities and banking.

Genesys® powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, everyday. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

We are the Contact Centre specialists, your one-stop-shop for Cloud Contact Centre. If you are looking to move your old on-premise PBX off-site but want to keep it in NZ then look no further. Hitech solutions offer an end to end solution for NZ and Pacific-based call centres. Softphones, Headsets, Integrations, Workforce Management Software, Network, Tolls and Access, Full Q.OS. and Single Vendor Billing. With over 50 NZ and Pacific Contact Centres under our management and counting... will you be next? Find out more @ www.hitechsolutions.co.nz

Jabra is a leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. With an extensive range of high quality, professional headsets, and conferencing speakerphones solutions. With features such as seamless call control integration, and plug-and-play capability, Jabra offers a complete portfolio of solutions for Unified Communications, Call Centre and Meeting rooms.

With companies now focused on the profitability of their call centre, as well as empowering their agents to reach higher levels of service, the technology that agents use is now more important than ever. The correct headset in call centre environments can drastically minimise call handling time and increase productivity levels. As customer calls are getting more complex, research reveals that the most efficient and productive call centre companies will be the ones that invest in ensuring working conditions allow for concentration and efficiency of their workers.

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries.

Mitel is #1 globally for Private Cloud, #1 UC in Europe and #2 UCaaS worldwide. We are the only communications company that spans the UC, UCaaS and Contact Centre Gartner Magic Quadrants.

Mitel was one of the first cloud technology providers to partner with Google Cloud to transform the customer experience. Previously, the companies announced they would draw upon Mitel's deep contact centre expertise to create smarter contact centre AI solutions with Google Cloud's AI and machine learning technologies. For more information, go to www.mitel.com

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement, and Analytics technologies for more than three decades. Tens of thousands of agents worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, speech analytics, process automation, workforce management and gamification. With a portfolio of 190 patents and growing, Noble leads the way in pioneering solutions for the contact centre market.

Stop by booth 20 to see a demo of our gamification solution and to spin the wheel for your chance at a Bose Bluetooth speaker!

At Randstad, we pride ourselves on our local expertise and identity, operating in New Zealand for 30 years. We are the world's leading human resources and recruitment consultancy. We live and breathe our belief statement that meaningful work changes people's lives and provide a brighter future for all. Randstad places itself at the intersection of technology and humanity. Our approach to the world of work is to achieve sourcing and process efficiencies through technology but delivered by a trusted human talent partner. By combining our passion for people with the power of today's technology, we will create an experience that is inherently more human. We have over 75 recruitment and human resources consultants in our three offices across Auckland, Wellington and Christchurch, as well as a growing number of virtual recruitment consultants who work remotely. Last year, we filled over 1,000 permanent roles and 16,000 temporary roles in New Zealand, shaping the world of work for thousands of Kiwis. Come and visit our stand to see live what it is like to be a valued client and candidate of Randstad's via our video interview and attraction technology. Tech forward. Innovation specialists.