You may wish to provide us with Personal information such as your name, your organisation name, contact details and how you heard about us, when you register your interest in receiving our newsletter or to attend our events.

Positive Parenting is owned by Prospect Coaching Limited and we are committed to safeguarding your personal information and complies with current data protection legislation including GDPR. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Please contact us if you have any questions about this Policy or our approach to safeguarding your information, please send us an email.

Overview of this Notice

Who is gathering your information

The information we gather

What we do with the information we gather

Security

How we use cookies

How long we retain your information

Controlling your personal information

Who is gathering your information

Prospect Coaching Limited, is collecting personal data when you register for event updates or subscriptions. To find out more contact me at steph@prospectcoaching.co.uk or at steph@positiveparenting.coach

The information we gather

When you use our website or register for an event or complete a contact form we collect the following information:

Full name

Email address

Organisation (your employer’s company name)

How you heard about us

What do we do with the information we gather, and why?

We use this information to understand your needs and provide you with the service you require.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or to know when you visit a particular page on our site. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Please review our full cookie policy for more information.

How long we retain your information

We will retain your information on our system until either:

You request we stop sending you information, or unsubscribe from any of our mailing lists

You do not respond to our checking with you that you wish us to continue contacting you about the service you requested

If either of these conditions are true, we will delete all the information we hold about you from your use of this website.

This only applies to the use of this website – if you contract with us for services then we have obligations to keep your data securely for longer.

Controlling your personal information

It is in our best interest to safeguard your rights as our customer, therefore, we would like you to have a clear understanding of what happens to your personal data once we have collected it. The following list explains your rights as an individual under the EU General Data Protection Regulation:

the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

You may request details of personal information which we hold about you. If you would like a copy of the information held about you please contact us to obtain a Subject Access Request Form, or write to us at: Prospect Coaching Limited, 101 Flixton Road, Urmston, Manchester, M41 5BF

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal date” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe from all MailChimp lists, by following this link, otherwise contact the EMS provider.

Our EMS provider is MailChimp. We hold the following information about you within our EMS system;