"My new Dayson I got on QVC recently works like a dream. I had an old one that swallowed something and it went ping and stopped working forever after. But I love this one much more because it stares so much easier and cleans much better. It has more power! I got the vacuum and used it the same day I received it? Love it! Love the price! Love QVC!"

"This was my second order from QVC and both were very positive, first order was a select comfort mattress which turned out very well and this order was for a HP Touchpad, I was pleasantly surprised that QVC had such an accurate inventory tracking system-and after the order was placed I called and has it changed to expedited shipping. Thank you so much QVC, I will be back."

"I shop at QVC all the time both on-line and by phone while watching demos on T.V. I shop for myself and gifts and love the quality and personal service I receive and continue to be amazed at how professional but still friendly these people are and they are always willing to please us, the customers."

There are mixed reviews for HSN. Some customers are unhappy with the delivery, the quality of the items, and the customer service. One customer said, "I recently placed an order online for a Sony Reader and received confirmation that the order was placed and the date my product should arrive. I waited for it to arrive and when it didn't arrive on the date it was supposed to, I called customer service. It was at this time that I was informed that my order had been cancelled because they needed information from me concerning my billing address. I never received one phone call or email to let me know that I needed to provide additional information, my order was simply cancelled.".

Other customers are very happy with HSN. They love the pricing, the quality, the delivery and the customer service. One customer said, "I shop at HSN regularly, and I am extremely happy with their service and the unique items & fashions are like no other. Fabulous, well-known designers creating special fashions for HSN customers that you will not find elsewhere.".

On a scale of A+ (highest) to F (lowest) Better Business Bureau (BBB) rating for QVC is B. Factors that lowered the rating for QVC are the 407 complaints filed against business. Factors that raised the rating for QVC: (a) Length of time business has been operating; (b) Response to 407 complaint(s) filed against business; (c) Resolution of complaints filed against business and BBB has sufficient background information on this business.

Based from Customer Complaints Summary, there are 407 complaints closed with BBB in last 3 years and 178 closed in last 12 months. Complaints type include: (a) Advertising/Sales Issues (72 closed complaints); (b) Billing/Collection Issues (59 complaints); (c) Delivery Issues(39 closed complaints; (d) Guarantee/Warranty Issues (13 closed complaints); (e) Problems with Products/Services (224 closed complaints). There are total closed complaints of 407. According to BBB the company has responded to complaints by making refund adjustments as needed by resolving credit or billing disputes and warranty problems, by handling and selling practices and related issues and by addressing delivery and product quality concerns-there are the things that the company has done to raised their rating.

Other company that rated QVC is ResellerRating .com. According to the site, QVC has a rating of 0.01/10 (6-month Rating).

QVC is Customer Certified by Bizrate.com. It has an over all rating of 9.1 out of 10.

HSN is a Better Business Bureau accredited company since October 10, 2002. On the BBB rating scale of A+ to F, the BBB has given HSN a rating of A+. They have had 482 complaints in the past 3 years and 172 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with the products or services.

Alexa traffic ranker shows HSN ranks 2,029 globally and 395 in the United States. They have a reputation of 7,099 sites linking in. About 25% of the sites views are bounces (one page views). The most frequent user of this site is females 55-64 years old with some college education. They tend to browse this site from home.

HSN has a Facebook page with 536,568 likes. They use this page to communicate with customers and they occasionally offer sweepstakes on this page. They have a Twitter with 29,504 followers. They have a Pinterest page with 1,172 pins and 24 boards. They have a YouTube page with 9,659 subscribers. They have a blog as well.

QVC.com is safe and secure Norton Safe Web found no issues with this site. Computer threats is zero; Identity threats is zero; Annoyance factors is zero. The site total threats is zero.

When taking payment information QVC participates in the VeriSign Secured Seal Program. This means that your personal information is encrypted by Secure Sockets Layer (SSL) software when it is transmitted to them via the Internet. In a facility with restricted access, they maintain the servers that store this information. When they communicate with you about your order they truncate your credit card number in the last four digits. Please note that they do not solicit or collect information from anyone who tells us that he or she is under 13 years of age. Click here to view Norton Secure Seal.

HSN collects personal information for business purposes. They will not share any personal information unless it is needed to complete an order, HSNi business, or legal reasons. Please see the privacy policy for more information.

HSN uses SSL (Secure Socket Layer) technology to ensure encryption of personal information prior to being transmitted over the internet. HSN is verified by GEOTrust.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

HSN has competitive prices. When comparing some of the items they sell to other companies that sell the same items, I found that some companies were more expensive than HSN, some were less expensive than HSN and some companies were priced about the same as HSN. I would say HSN is priced about average.

Usually most orders are ship via UPS or the U.S.Postal Service. You can upgrade your shipping for faster delivery for an additional fee. To upgrade your shipping, make your selection to UPS Express (Blue) or UPS Premium (Red). Please note that using Speed Buy Checkout upgraded shipping options will not be available. The following mail describe how long will it takes for your order to arrive: (a) Priority Mail-from the order date for delivery allow 4 business days, (b) Best Standard Delivery-all orders will be shipped via U.S.Postal Service or UPS; from your order date for deliver allow 7-10 business days; (c) USPS First Class Mail-all orders will be shipped via the U.S. Postal Service; allow 7-10 business days from your order date to delivery; (d) UPS Express (Blue)-the package ships the same day when you order before Noon ET on a business day when you order after Noon ET. From the order date for delivery, please allow 4 business days; (e) UPS Premium (Red)-the package ships the next business day when you order after Noon ET. It takes 1-3 business days from the order date for delivery; (f) Offshore Non-Priority-allow 7-10 business days from the order date for delivery. This one is applicable for Alaska, U.S. Virgin Islands, Hawaii, Guam, and Puerto Rico.

QVC.com ships to all 50 states as well as Canada, Palau, Guam, Puerto Rico, U.S. Virgin Islands, Federated States of Micronesia, American Samoa, Northern Mariana Islands and Marshall Islands.

HSN offers free shipping on most items over $99. They do not list shipping methods used on the website. All shipping charges will be determined by items purchased, shipping address and shipping method chosen. Shipping costs will be calculated at the time of check out. If you have any questions about shipping you can contact HSN prior to placing an order.

Pertaining to payment methods accepted by this company. Apply first for a QCard before you proceed to checkout. When you click Speed Buy, your item will automatically be billed to your QCard. If you don't have a QCard still, they will charge your Bill Me Later account if you choose that option or charge either the last credit card you've used other credit card are also protected.Please note if you like to edit your payment method check the "Review or Edit" box and click the "Submit Order" button

HSN accepts payments via credit card (Visa, MasterCard, American Express, Discover and Diners Club), PayPal, debit cards with the Visa or MasterCard logo, HSN Card, HSN MasterCard and HSN's Spendable Ka$h. They do not accept any other payment methods at this time. All items must be paid in full at the time of purchase.

If for any reason, you are not completely satisfied with your purchase, send your item back within 30 days of receipt for a refund or exchange of the purchase price. One good news is that QVC offer an extended return policy during the holidays which means that the holiday gifts you purchase September 23, 2012 through December 22, 2012 for any reason can be returned until January 31, 2013.

To return an item be sure to fill in all information of the return form that came with your item and include the reason for your return, and the reason if you'd like to receive a refund or exchange. In the original packaging repack all contents; always return the entire item and return it properly, do not mix jewelry and non-jewelry items. Next step is to choose a return method; use the Q Return Label, remove the label and affix it to your package. Right on the label, charges for the Q Return Label appear. A Q Return Label is a special bar-coded label that's affixed to your order's pack slip and is used to return the majority of items back to QVC and with it you can track your return in order status since it has its own assigned tracking number. Please note that there's no charge for use of the Q Return Label if the return is due to QVC error. For full value of the merchandise being returned select ground service. In the package, remember to enclose the completed return form.

HSN offers a 30 day Satisfaction Guarantee on most of their products. They offer return labels on the packing slip. The customer must fill out the Merchandise Return Form that is attached to the printed label. The customer does not pay shipping upfront, however, the return shipping costs will be deducted from the refund.

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