Yeh i dnt see him nemore unfortunatly is there a way i can cean install it myself and reload with my old 64 bit windows?? I have my product key still?? Also when i got this laptop it was preloaded with all the hp software drivers. Help. Ect and now thats all gone. BUT i can find them on my c drive but when i open these files there all just files and ext like 50 in each file and ive tried installing them but they dnt work properly. I thnk i dont have full control over any of my programs i cnt update them. And when i go to program and features in the collum for 'last used on' NONE of the programs have been used.. Soo annoying i jst wish i culd wipe evrythnk and redownload how it was when ii got it