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We really like this place and dined there on 1st Aug. No problem with the voodoo shrimp, steaks and desserts but the server was just terrible. Once he knew we were on DDP his attitude changed dramatically. He did not ask how things were and did not offer sauces etc. or refills, virtually threw my magic band back onto the table and slammed the desserts down when he eventually brought them. Should have complained but just let it go.
We will return but watch who's serving us.

tjcat98

Registered: August 2013Posts: 3

Review Date: Sat August 22, 2015

Would you recommend the product? No |
| Rating: 1

Positive aspects of the product (pros):

none

Cons:

everything

We got our table at 7:16 pm, our server did not arrive until 8pm to ask us our drink selections. She did not come back again til 8:45 to ask us our dinner selections. We did not get our food until 9:30. Never got drink refills, ketchup, salt or pepper even after asking for it. Then the server said our DVC discount did not apply, even though on the DVC website we should have gotten a 10% discount. The food was blah, my chicken sandwich had a quarter of chicken compared to the bun. Never again.

cutter

Registered: July 2008Location: MissouriPosts: 15

Review Date: Fri June 5, 2015

Would you recommend the product? Yes |
| Rating: 6

Positive aspects of the product (pros):

Atmosphere

Cons:

Wait Staff

So now for the not so good things. The wait staff was sub-par. After we were seated, it took about 6 or 7 minutes easily for a waitress to arrive. Mind you, the restaurant was very empty at our arrival. After our drink order was taken, it was another 10 minutes for them to arrive and another 20 minutes before our food arrived. Our server just didn't seem real happy to be here. It's a shame, because I probably would give this a better rating if the server would have been more "sociable".

chall0789

Registered: October 2007Location: MichiganPosts: 21

Review Date: Wed November 5, 2014

Would you recommend the product? Yes |
| Rating: 9

Positive aspects of the product (pros):

Voodoo Shrimp and Atmosphere

Cons:

Our family of six enjoyed another meal at the Crossroads/House of Blues while at WDW. The food was very good. We love the Voodoo Shrimp, three of us shared this as an appetizer and then also had it for our main meal. One daughter had street tacos which were very small, but she enjoyed them. The other daughter had a chicken sandwich we she enjoyed. Our son had the Juicy Lucy which we all tasted and agreed was not very juicy and was kind of a bland burger. Our server was also very good, he knew the menu, made great recommendations was very efficient and friendly.

kwimberly1

Registered: October 2014Posts: 2

Review Date: Wed October 29, 2014

Would you recommend the product? Yes |
| Rating: 7

Positive aspects of the product (pros):

food was great

Cons:

service

Had lunch. Food was amazing other than cold fries. Waitress forgot us. Food was fast, but we did not get drink refills until someone finally came back. Long time in between wait staff visits. But, again food was very good and extremely large portions. Would eat there again. I had fish sandwich and my husband had bacon wrapped meatloaf with garlic mashed potatoes. Very good food. Love the decor.

matt6816

Registered: May 2012Posts: 15

Review Date: Fri August 29, 2014

Would you recommend the product? Yes |
| Rating: 8

Positive aspects of the product (pros):

location/spicy food

Cons:

fried chicken

The food here is above average and our server Summer was outstanding. Don't order the fried chicken. It is a large, hard mound of fried bread that is non-negotiable.

LISAE

Registered: February 2009Posts: 75

Review Date: Sun August 24, 2014

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

fantastic meal, great spicy food and wonderful frozen margaritas

Cons:

This was a new restaurant for us and we would definitely return again.
Our server was very clear that the food was spicier than average and to steer clear of the foods marked spicy if this was not our taste (my picky 12 year old daughter was extremely grateful for this).
Husband and daughter had what they claim to be some of the best steaks of the trip (and better by far than Le Cellier).
I had a spicy burger - was very tasty and quite spicy and probably the best burger I've every eaten in my life.
Son had the spicy pasta with chicken (which was a piece of chicken breast coated in breadcrumbs on top of the plate of pasta) which he also loved.
Desserts were very nice too.
Can't wait to return.

Tampa Mom

Registered: March 2013Posts: 4

Review Date: Sat June 28, 2014

Would you recommend the product? Yes |
| Rating: 8

Positive aspects of the product (pros):

Great service and food

Cons:

French dip sandwich a disappointment

My two daughters and I had lunch here on 6-27-14. The service was friendly and efficient, and my daughters loved their burgers. It was a really nice experience.

I am sad to say that the one sour note was my french dip sandwich. It wasn't bad, it was just... blah. The au jus had no flavor at all. If they had brought me a cup of plain hot water, there would have been no difference. The roast beef had a boiled beef blandness that brought nothing to the taste of the sandwich. I never noticed any sauteed onions, though they may have been buried in the provolone, which was the one excellent ingredient. A cup of a very hot, strong horseradish sauce was served on the side, which I suspect was intended to provide the flavor for the sandwich. I didn't use it since it was a bit too much for me.

As I said, the sandwich wasn't bad, just not very good. But my girls devoured their burgers, and all of us enjoyed the tasty fries that came with our sandwiches, so just avoid the french dip and you should have a great meal.

sstotts

Registered: May 2014Posts: 4

Review Date: Sat May 24, 2014

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

Delicious food, excellent service

Cons:

Huge servings

Initially, I wasn't very excited about this reservation. We planned to have dinner there our first night, after a long day of traveling and enjoying the water park. Because it is a chain, I didn't have high expectations. However, my expectations were blown out of the water. My family was running late to our reservation and when I called the restaurant to see if I could push it back, the hostess was extremely friendly and accommodating. Our waiter was one of the best servers we had on the trip. The food was also one of the best meals we experienced throughout our week-long stay at Disney World. I had the fried chicken (which was enough to feed a family of 4) and my husband had the pulled pork sandwich. Both were outstanding! I would highly recommend this as a casual dining option at Downtown Disney - it was one of the best choices I made the whole trip!

disneymee

Registered: January 2014Posts: 3

Review Date: Tue January 28, 2014

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

Food

Cons:

none

If you have the chance book a reservation for the House of Blues Gospel Brunch. We did on our last two trips. The food was delicious and the gospel entertainment was amazing. We are looking forward to another visit this summer!

Irishrabbit

Registered: June 2011Location: New JerseyPosts: 18

Review Date: Fri January 3, 2014

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

Great food, fun atmosphere

Cons:

No beer on tap

We ate here on 12/13, our first night at WDW. Have eaten here before, but wanted to try the new menu. Our ressies were 8:15, and we only waited a few minutes before we were shown to our table.
We had spinach dip for an appetizer, which was very good. Instead of thin tortilla chips it came with a thicker cracker kind of chip. I really thought this was much better than a thin chip, really held up well without breaking. Both hubby and I decided on the Lobster Mac & Cheese. Boy, this was super yummy! Very cheesy, ooey and gooey and they didn't skimp on lobster either! I also liked that they used a bigger pasta, not the typical elbow macaroni. Our server kept refilling our iced teas without having to be asked, and the manager on duty stopped by to make sure we were happy with our meals. The only thing we were surprised about is there is no beer on tap, only bottles. No big deal though.
We very much enjoyed our meal here. Love the music playing too, such a fun atmosphere!

fireman

Registered: July 2013Location: KYPosts: 11

Review Date: Sun November 24, 2013

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

Steak

Cons:

none

Had the best steak here! The desserts were wonderful too! Try this when you go downtown. Its a must do!

mem0914

Registered: December 2011Location: Los AngelesPosts: 13

Review Date: Tue October 29, 2013

Would you recommend the product? Yes |
| Rating: 7

Positive aspects of the product (pros):

Good food & decent drinks

Cons:

Trouble with seating

I had a party of 10 with dinner reservations for 8:30pm. We arrived at 8 and weren't seated til 8:45pm because we were told they could not accommodate a party our size. It took at least thirty minutes and us talking to the manager before we were all seated together. Our served good she bought our drinks quickly and the food was ok. Not as good as our last visit. We had to send some food back because it was cold and even then it tasted old when we got it back. But that was only on two people's food. My only complaint would be the time it took them to get us seated together and that I ordered a second Hurricane and it never came.

pop2

Registered: October 2013Posts: 6

Review Date: Sat October 5, 2013

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

food, service

Cons:

none

We just got back from Disney on Sept 28. We cancelled the reservation we had to try House of Blues with our friends. Glad we did. Food was great and we had a great server. He did everything he could to maximize our use of the dining plan and get everything we could. I did order a cocktail (it was blue and very yummy.) But it was supposed to come in souvenir glass. I was disappointed. He went in the back found 2 in boxes and wrapped them up for me to take home. Plus he washed and gave me the mason jar it had come it. Great souvenirs!!!! It really was the best service we had the whole week. I had lobster mac and cheese. Very rich, but very good. My husband had ribs and they were very tender. (The first tender ribs we had all week.!) If you're in Downtown Disney, I definitely recommend it.

kamachine

Registered: July 2013Posts: 4

Review Date: Fri July 5, 2013

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

Great food and service

Cons:

None

We ate at House of Blues on June 23. It was simply awesome! We had the ribs, fried chicken, lobster mac & cheese, and shrimp & grits and I couldn't tell you which was the best. Fortunately our hotel room had a fridge for the leftovers; the portions (fried chicken in particular) were huge. We had a Restaurant.com certificate worth $50 that we paid $4 for. You have to spend $100 before tax/tip to use it; our server told us we were $2 under at the end of our meal and just added a side order of cole slaw to our bill to put us over so we could use our coupon; awesome service! We would go back in a minute!