Returns

Returning Main Units

If you wish/need to return a main unit, we can provide you with a free of charge returns label. We will send you this via email and you will need to attach the label to the parcel and return the product to your nearest Pick-Up Shop.

The item must be placed in a box or the Pick-Up Shop will not accept the return.

You can find a list of your local Pick-Up Shops on the following link:

We also offer the opportunity to have the item collected from a property.

As this is outside of our normal returns policy, there will be a £15.00 collection fee which must be paid for when requesting a collection to take place. This includes collections that we arrange within the 30-day money back offer and for warranty replacements.

Returning Parts/Accessories

Parts and/or accessories should be returned at the Customer’s own expense to the below address:

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel a contract to purchase a product or products from us at any time within the period commencing when the contract comes into force and ending 30 days after the day you received the product (if your contract is for a single product) or the day on which you received the last of the separate products ordered.

To cancel a contract in this way, you must contact us directly to give notice of your cancellation request. The easiest way to do this is to contact our Customer Service Team on 0800 862 0453.

If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered) once we have received the item back. However, you will be responsible for paying the cost of returning parts/accessories to us except that if you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full (including the cost of sending the products to you, up to the amount the consumer would have paid for the least expensive common and generally acceptable kind of delivery offered) together with any reasonable costs you incur in returning the products to us.

If you cancel a contract on this basis and you do not return the products to us, we may offer to recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.