Four adjustable clips along the sides and bottom allow packing a lot or less

Smarter luggage - Divided gusseted front pocket: (1) small section features key fob, a slip pocket for shoulder strap when not in use and a D-ring to hold your hanging hooks and (2) larger section for packing casual clothes

Please note - due to the current circumstances, we cannot guarantee next day delivery. We will try our upmost to dispatch your order as soon as possible, and as soon as your order leaves our warehouse, you will receive a tracking number and updates from DPD.

If you're not in, DPD can leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop or change the delivery date. You will need to let DPD know directlyhereor via the text/email they send you before delivery. We cannot add directions for the couriers or safe place locations when shipping items. This has to come from the customer.

It is the customers own risk to leave items in a safe place.

You will be given an hours time slot on the day of delivery. You can't change your time slot.

London Luggage deliver to Mainland UK and Northern Ireland as well as Channel Islands & Europe. We use Royal Mail and DPD delivery services.

Delivery to our Mainland UK customers via DPD or any other delivery service is weekdays only, from 9am to 5pm.

* All deliveries are free within England

* Items and packages weighing up to 1 kg are usually sent via Royal Mail 48hour post (recorded delivery), and can take between 1 and 5 days working to reach their destination from leaving our premises.* Items and packages weighing more than 1 kg are usually sent via DPD delivery service and take between 1 and 4 working days from leaving our premises to reach their destination in the UK. In most cases you will receive your item on the next working day.* Delivery to customers via DPD is between Monday and Friday, from 9am to 5pm.

—————————Address for Delivery—————————

Please make sure that there will be someone at that address to receive and sign for the delivery, enabling us and our delivery service providers to get the item(s) to you. In the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder’s billing address even if an alternative address for delivery has been given.

——–Notes——–

1. The office is closed at weekends. All products ordered over this period will be processed on the Monday following the order being placed.

2. Under normal circumstances and for packages sent by parcel delivery service (e.g. DPD) our delivery partner will attempt to deliver the goods twice. If after the second attempt delivery cannot be completed the package will be at the delivery partners local branch (usually a calling card with branch details will be left for you by the delivery driver), and the customer will need to contact the branch or visit personally to collect the package. Should it be necessary for our delivery partner to attempt delivery a third or more times an extra charge will apply, and we can only authorise further delivery attempts once the customer has agreed to accept the charge.

3. Should our delivery partner return packages to us as undelivered, and delivery is still required after a charge will apply, and we will only be able to re-deliver the package once the customer has agreed to the charge.

4. In exceptional circumstances customers sometimes request that the package or packages be left for them unsigned for and in a specified location (e.g. garden shed, porch, garage, etc.). Our delivery partners require our authorisation before this can be done, and can only be authorised by the customer (receiver), understanding that neither we nor our delivery partners can accept any responsibility or liability should the package or packages go missing.

We will do all we can to help but please note that as advised by DPD we must allow a period of three weeks from the expected delivery date (and be advised by DPD that the package is irretrievably lost) before any action such as sending a replacement item(s) or cancelling the order and processing a refund can be made.

6. Should a package be returned to us undelivered due to the delivery service not being able to deliver for reasons outside their control, or the intended recipient informing the delivery service that the package should be returned to sender, we reserve the right to deduct the cost of outgoing and return delivery/postage costs from any refund.

7. In the interests of security and for the protection of genuine customers as well as ourselves we reserve the right to deliver goods ordered to the card holder’s billing address even if an alternative address for delivery has been given.

8. Change of Delivery Address after Dispatch of Goods: Should it be necessary to change the address for delivery of packages dispatched via Business Post after the package has left our premises (e.g. to re-direct delivery to a work- place or any other address) an extra charge will be incurred. Please contact us as quickly as you can by email to: info@LondonLuggage.co.uk, if a change of delivery address after dispatch is required. We will advise you of the charge and can only instruct the delivery service to amend the delivery address once you have given your approval of the charge. The re-direct facility is available only with our express package delivery service providers and not with Royal Mail.

————Tracking

————

We will provide you with a tracking number as soon as your order has been dispatched. Once goods ordered have left our premises delivery becomes the responsibility of the carrier/parcel delivery company or postal service used. LondonLuggage.co.uk cannot be held responsible for late, delayed or non-delivery of goods ordered and we will do all that we can to deal promptly and efficiently with any delivery problems our customers report to us so that items ordered are delivered as quickly as possible.

————————RETURNS POLICY————————

Goods must be returned within 28 days for refund or exchange (from receipt of goods) in their original condition and unused after this we reserve the right to accept a refund or exchange. The goods are your responsibility until we receive them here so please use recorded post or drop them back into one of our London stores. We will issue a full refund to the credit or debit card/PayPal account within 7 days after we receive the goods back. Please allow up to 5 working days for the refund to appear in your account.

If the return exceeds the 28 days from purchase date, and you do not wish to exchange you will be issued an e-gift card with a 2 year expiry date.

If the item(s) have already been dispatched you will be liable to pay the postage to send it back to us.

————————————–Returns can be made by the following methods————————————–

Take To StorePlease take your returns together with your online returns form to either of our stores. Please see addresses below.

London Luggage Co

290 Pentonville Road

London

N1 9NR

By CourierPlease call our customer care line on+44 207 713 0677or emailinfo@londonluggage.co.ukto arrange a DPD collection. This comes with a £15 Fee that we normally deduct from your refund.

DPD collections – you will need to be present between 9-5pm to hand over the goods to the driver (youdo notget an allotted time).

Your own method of return

You can return your parcel using your own method of return. Return to be paid by the customer. The goods are your responsibility until we receive them here so please use recorded postage and package them carefully.

Please email us to confirm our returns address, as our store store is closed, we are currently using an alternative address.

Damaged/Faulty Items

If the items purchased arrive damaged or if an item needs to be returned due to a fault of any kind CONTACT US IMMEDIATELY by email or telephone so that we can arrange a DPD collection with no fee. Please note: this refers to returns of damaged and faulty goods only.

PLEASE NOTE: When returning items from Europe, NI & Channel Islands, you may be liable to pay Customs & Excise Duty as well as Import VAT. London Luggage will not pay any of these costs to return unwanted luggage, these are the customers liability.

Are you a non-EU resident enjoying holiday shopping in the UK?

You can claim back the tax on your purchases!

ONLY AVAILABLE FOR IN-STORE COLLECTION, OR IN-STORE PURCHASES

Here’s how:

ONLINE ORDER(S):

Call us on 02077130677 or email us info@londonluggage.co.uk to arrange an in-store collection of your online order.

When you collect yourorder, you’ll be given a Planet Tax Free claim form to be filled in by you and signed by one of our staff members at London Luggage.

Your completed form will be stamped by Customs when you leave the country of purchase (or the European Union). You will also have to produce the items you purchased, the accompanying receipts, your flight ticket and your passport.

Let one of our members of team know that you’re a guest in the EU and given that you have a valid photo ID to validate you are a non-EU resident, they will provide you with the necessary receipts and a Planet Tax Free claim form. Complete the form in-store for validation by a member of our team.