Your Account

That’s easy. Once you’ve created your account, you can sign in at any time. Pop your email address and password into the boxes in the top right of any page and click "Sign In".

I’ve forgotten my password

Don't worry, it happens to us all and it’s easy to fix! Simply, click on the 'Forgotten your password' link and enter your email address. We’ll send you an email with a link so you can reset your password.

How do I check my account?

Sign in and go to the My Account page. You will be able to see how many Points you own and what you have spent them on. When you are in the My Account page you can also edit your Personal Details.

Codes

How do I enter my code?

To enter your code simply sign in to your account and go to the Enter Your Code box.

You’ll find this at the top of most pages, once you’re signed in.

Once you’ve entered your code, Points will then be added to your account and you’re ready to reward yourself!

Every code is unique and you can only enter it once.

Once you’ve entered your code, Points will then be added to your account and you’re ready to reward yourself!

I can't find my code

Does your pack feature this promotion printed somewhere on the packaging?

Yes, my pack features this promotion.

There should be some instructions on the back of the pack to help you find the code. If you still can't find it please Contact Us and we’ll sort it out for you.

No, there is nothing printed on my pack.

Sorry, it looks like the pack you have bought isn't included in this promotion.
You will only find codes on packs of Paterson's Shortbread Fingers 380g, Paterson's Clotted Cream Shortbread Fingers 300g,
Paterson's Shortbread and Biscuit Assortment 185g and Paterson's Shortbread Petticoat Tails 250g.

I can’t read my code

If you’ve found your code but it’s not printed clearly enough to read, then you’ll need to Contact Us and we’ll sort something out for you.

My code isn’t recognised

Are you entering the right code?

Packs often feature many codes such as batch numbers. Your pack should have some instructions telling you where to find your Paterson's unique code (sometimes called a URN or unique reference number) and what to look for, such as number of characters and prefixes.

Still having a problem?

If you’ve found the correct code and you’re on the correct website but your code still isn’t being accepted, then we’ll need to look into it. Please Contact Us with your pack details so we can sort something out for you.

My code has already been entered

Every code is unique and they can only be entered once. If your code has been entered by another person, you’ll be given the option to claim that the code belongs to you. We may need to ask you for proof of purchase, so hang on to your pack.

Keep your codes safe

Sometimes, you may be asked to send us codes as proof of purchase, so hang on to them and keep them safe.

Each code is unique and can only be entered once. Please don’t give your codes to anyone else. There are some pretty nifty security alerts on the system that monitor any unusual activity, so it might freeze your account.

PRIZE DRAWS

We work closely with The Institute of Promotional Marketing (IPM) to make sure our Prize Draws meet with their recommendations.

We will always give you all the details you need before you enter a prize draw.

Swapping Points for your entry

Sometimes entry is ‘free’ (we won’t deduct any Points) but most of the time you will need to swap Points for your entry. We will always show how many Points you will need to enter. Sometimes these will need to be a certain ‘type’ of point. Read on and we’ll explain.

Extra entries

Some Prize Draws will allow you to exchange more Points for extra entries and improve your chances further.

The amount of additional entries you will get per point depends on the prize draw and we will always give you the information before you swap Points for extra entries.