- How and when to follow up on an email…is one of the questions I hear most often.…Knowing the proper etiquette for following up…will increase your probability…of getting the response you need from the recipient.…First, if you've not received a response…to your original email,…make sure your request was clear.…Use the techniques in the email body movie…to ensure your request is easy to read…and at the top of your email.…It's possible you did not receive a response simply…due to poor communication.…

Following up on an email when there's been no response…or when an expected deadline has been missed…can be a touchy situation.…Remember, no matter how frustrated you may be,…always be polite.…Use please and thank you…and avoid any blaming or harsh language,…you don't yet know the reason why there was no response.…When you communicate through email,…the implied urgency of your request…is lower than if you had made a phone call.…Therefore, you can expect a longer…response time to your request.…

While some people may check their email…

Resume Transcript Auto-Scroll

Author

Released

7/1/2015

Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way.

Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency.