Customer Service & Reviews

As the saying goes” Customer service is not a department it’s an attitude”! As a family business we know the importance of building long lasting relationships with our clients in order to stay successful and at the heart of that is customer service. At Emeralds International our trained professional staff are motivated to give all our clients an enjoyable and memorable experience and develop lasting relationships. We strive to give our best service, and though we are not perfect, know that our foundation is built upon treating people as we would want ourselves to be treated, and we treat all who walk into our store or purchase from us as equals and deserving of the best service we can offer.

Our online reviews are a testament to our efforts and we encourage you to independently investigate them for yourself at:

Our family business has made many lifelong friends over the decades not just customers, and we will continue that tradition as long as we are in business.

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This review is based on my own experience and is my genuine opinion.

Gem for my littlest gem

January 29, 2018

I was pleased to work with everyone at Emerald’s to design and hand craft my grandaughters first Gem necklace! And it turned out more beautiful than I imagined. I wish I could post her picture wearing it. You guys are great! 👍👍

—Beverly Ellis-Hebard

Response from Emeralds International LLC.

Send us your pictures and we will share them on our social media! We are so glad to hear that you are happy with the necklace and we cannot wait to see her wearing it!!

Excellent customer service

January 3, 2018

I was looking to purchase an emerald ring. The staff were very helpful and knowledgeable regarding the product and helped me to make a decision. They were also very accommodating regarding the sizing of the ring given our short stay in Key West. We were very appreciative of their assistance. A big thank you to them.

—Jana

Response from Emeralds International LLC.

Thank you for sharing your positive experience with us! Our staff work hard to achieve these results! We hope to see you on your next visit to our little island paradise!

Great service, beautiful gems

December 30, 2017

We saw a beautiful pendant at our holiday in Key West. Having second thoughts in the holidays, I decided to ordered it back in Germany for my wife for christmas. It was out of stock, but Ermeralds International made a special order and helped through the process to save money to an ongoing sale. The staff was very friendly and very, very fast, It only took two weeks (Emeralds International calculated 4 weeks) to fulfill (including shipping to Germany). My wife loved it. We’ll return, thank you very much!

—Tom

Awesomely Spectacular

December 28, 2017

My husband is always looking down while walking, finding pennies, nickels, dimes, etc but on this one particular day he spotted something shining in a crack. He bent down and picked it up. It was a pendant with 3 clear stones in it. He thought it was just costume jewelry until he had it tested. It turned out to be diamonds in a silver setting. He took it down to Emeralds International and Carl redesigned it into a gold setting and added an emerald. It is fabulous. Emeralds International did such a beautiful job that we would recommend them to each and everyone. Their customer service is beyond good.

—Victoria Johnson

Incredible Customer Service!!

October 19, 2017

In addition to the remarkable collection of unique & beautiful pieces, this group had it all going for them… and, they even repaired my husbands wedding band, gratis, that was broken while repairing our hurricane tattered home.
We can’t say enough for this awesome experience.. thank you, Carl, Dianna and the rest..

—Liz & Jim Cavanaugh

Absolutely Astonishing!

September 6, 2017

When I first fell in love with the clear quartz and emerald pendant, I voiced my interest to purchase through Instagram. Immediately, I was assisted by Emerald International from the point the item was listed to after the delivery of it. I have never received such amazing services before and the pendant was just as spectacular as the way they have cared for me. I have recommended many of my friends to check out their products and I look forward to doing business with you all again! Thank you!