April 01, 2013

Apple Issues an Apology to China's iPhone Customers for Poor Service While Presenting a Sound Action Plan

The Chinese state media began its open criticism of Apple about its lack of response to warranty complaints about a week ago. The People's Daily even ran a front-page piece calling Apple "arrogant" in dealing with Chinese consumers, saying Apple ignored customers and offered sub-par customer service. Today, Apple has posted a letter of Apology to their Chinese customers who have had problems with Apple's service regarding the iPhone 4 and 4S specifically. Apple lays out four major service changes that they're committed to delivering.

Update 3:25 MST: The headline reaction from China's Tencent: Apple Finally Caved! Patently Apple's revised cover graphic shows you that headline in additon to the noted version below which presents you with a fuller view of that headline. The Tencent report linked to the following story for background on this issue. Tencent is China's largest and most used Internet service portal.

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