to whom it may concern: earlier this year while on vacation in quebec-city, quebec-canada,

Family & I used t~mobile's romming. Charge and after three(3)mos returned home to billing. T-mobile's billing is fine but the robert's charges are not. The only way to describe these charges is "highway robbery"!

Just got a amount due statement from bay area credit service, inc for$820.31?

Since return, have stopped using t-mobile service while awaiting a response on this unpaid canadian(roberts) romming charge?! My intentions is do nothing until october's end-of-contract then I will make (protest) paid-in-full, leaving t-mobile in our past!

Of course I've like to get this roberts charge in-line but do not think canada will go along. Yes, this was a royal ripout!!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.

AUTHOR: Acidpop5 - (U.S.A.)

SUBMITTED: Sunday, May 31, 2009

POSTED: Sunday, May 31, 2009

As a T-Mobile employee with a job that I like, I have always wondered why people don't read the contract they sign. You are agreeing to a monthly payment with stipulations. This is no different than signing a car loan and you and I both know you read those. I have heard that people don't have time to check their minutes or to check on charges even though these are made available in many different ways. The company can not be held responsible for information they make available to all customers and when the information is so readily at their fingertips. Even when out of the country you can check the internet to see the charges that are being billed before they are billed to you.
I can certainly understand that this is a big bill that could come as a shock when first delivered but when you make a call with your home service to a place outside the country you aren't surprised that you are charged. The same thing applies to cell phones.
One of my major suggestions to a customer of any product is always to read the paperwork you are signing, know the products and services you are agreeing to, and always check on your bills and balances. When charges are applied in T-Mobile error we are more than happy to correct these quickly for a customer. These charges though would not be an error on the companies behalf. We can not be held responsible for a customer going over their minutes because they didn't check them, because they destroyed their phone, they didn't read their contract, or when they go out of the country. We can attempt to work with you of course but to blame these instances on a company is rather harsh. Also, we can guarantee a price in a country you travel to with our international roaming add on which is no charge to the consumer but we have no control over the prices that are quoted.
In conclusion, I hear from a lot of customers that I go out of my way to help especially when they are having a hard time or if its humanly possible for me to do something to attempt to make a bill or the price of a phone better for them. I do this because its what I CAN do. What I expect in these situaitons is simple. The customer has attempted to find information to help themselves and used this information.
You can contact Rogers and T-Mobile can make this number available of course, I don't know that they will change the charges because they apply to any customer using the service while roaming. You can also check with the agency currently holding the written off account because a lot of these agencies will allow you to pay a portion of the bill due and clear the rest of the account. They now own your account essientially and they get paid by their company to retrieve outstanding debt. They make money whether you pay it in full or not. After doing that I would submit the cleared balance to the credit agency to clear up any complications with your credit reporting.
I hope this helps and I also hope the customers with ANY service read the beginning so they better understand what they are getting into when they sign their name. If you are signing something and you don't understand a certain portion have the sales representative explain that clearly and have them write the explanation on the paperwork as well and sign it with both their name and ID number. That way if you are charged for something incorrectly after it has been explained you have a notation clearly and a person to contact for the incorrect information. T-Mobile can look up these reps and assist you further.

AUTHOR: Don - (U.S.A.)

Roaming charges in a different country always come with large charges, more than the minute overage charges. I think roaming in Canada is .49 per minute, at least it was when I worked there.

Now you also mentioned that you you have not paid in a few months, and you received a letter from Bay Area Credit (BAC). BAC is the internal collection agency for T-Mobile. Your account is already canceled as it would not be in collections. So any amount on a letter from BAC is going to include some early termination fees..

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.