Our Values

What We Believe In and How We Behave

INTEGRITY

We know who we are as a company and maintain a high standard of professionalism throughout the consumer experience.

RESPECT

In all communications with members of our community, we treat them with the dignity and respect they deserve.

TRUST

We are entrusted by our clients and the public at large to do not only what is legal, but also what is right.

PEOPLE

People make the difference. Columbia team members are leaders in the industry and are known for consistent ethical and professional standards.

The Columbia Story

For over 35 years, Columbia Collection Service has represented some of the most respected companies in the Pacific Northwest. We were founded out of a need for a different kind of collection agency. Our core values of working together with dignity and respect go throughout the entire business and collection process. We specialize in a unique approach to accounts receivable management and recovery. Our communication with your customers is predicated on active listening and problem solving. We hire only the best of the best, and provide the resources and training needed to exceed the goals of our clients.

Now with offices in Oregon and Washington, we proudly represent some of the most visible and respected organizations in the Pacific Northwest and beyond.

The Columbia Difference

Long ago, Columbia Collection Service disrupted the Collection industry with a unique approach—treat everyone with dignity and respect, and create positive outcomes for everyone involved.

Columbia Collection Service has earned a reputation by our clients and their customers as a fair, compassionate, and creative agency. This approach to treat consumers with dignity and understand their needs is, was, and always will be our compass. We are proud to be a resource to the business community. From large healthcare systems to small businesses that may only have one assignment a year, Columbia Collection Service believes that all business owners should have the same access to exceptional bad-debt recovery services. Doing business with Columbia Collection Service is a partnership. We are devoted to our partners’ success and are honored to be a part of their problem-solving process.

“If Plan A doesn’t work, the alphabet has 25 more letters.” There are many strategies we employ throughout the recovery process. To maximize positive outcomes, our collectors take a sales-based approach to consumer interaction. Unpaid assignments are continually contacted, monitored, and researched for new information long after they have been placed with the agency—not just when they are considered new. We recognize that every dollar counts, and we collect—rather than neglect—small-balance assignments.

Columbia Collection Service stays on top of the regulatory climate of the collection industry, and has implemented an effective Compliance Management System (CMS) that reduces liability and exposure. We offer training to our partners in areas such as Fair Debt Collection Practices Act (FDCPA)/collection laws, Consumer Financial Protection Bureau (CFPB) recommended best practices, bankruptcy law, and call de-escalation techniques for your staff and/or leadership teams. Laws change very fast in the world of collections, and we want to provide all the additional support we can to ensure a positive consumer experience.

You work hard to build a company and you deserve a collection partner that shares the same dedication to preserving the relationships you have built with your customers. Contact us today to get started. For more info on the Columbia Difference, check out our Perception vs. Reality page.

SERVICE

We are Columbia Collection SERVICE. Partnering with Columbia is not just about accelerating your revenue—we also save you labor hours by unburdening your team from non-responsive accounts.

Columbia Collection Service makes it easy to assign, monitor, and analyze your accounts as they progress from past due to revenue.

“I have worked with two other collection agencies and when I started working with Columbia it was the first time I felt a company cared about my business. They have been very helpful and I get more accounts paid than ever before.”

Dr. Mulero; Portland, OR

We simply produce the best results with the
least complaints of any agency that you can use.