Using Smartphones to Settle Claims

Learn how Allstate is using technology to help customers faster than ever.

We understand that the claims process is not something that everyone looks forward to, especially after an accident, which is why Allstate has simplified the process with several product and service innovations. It started back in 2013 with the launch of QuickFoto claim, allowing customers to submit photos of their damaged vehicle for auto claims via the Allstate Mobile App on their smartphone. Since then, Allstate has launched VirtualAssist, an app that allows adjusters to communicate in real time with body shops through video as well as Digital Operating Centers (DOC) around the county to expedite claim processing and repairs.

Kevin is a claims adjuster with in the DOC, and he is glad to be able to conveniently serve customers. “It’s really revolutionary. You used to have to make an appointment and then drive to the claim office. Now, you can start your claim in your short pants and flip-flops on a Sunday morning, or you can do it right then and there at the scene. So, it really gives customers a lot more freedom and flexibility.” Customers can link their bank to the app, so the payout can be deposited directly into their bank accounts. Not comfortable trying the app yet? No problem. Agency owners can assist with those who can’t use the app or submit photos via the app or we also have third party vendors that can come out and assist.

Understanding that a customer’s time is just as important as the quality of service delivered is essential. People expect things to be done faster than ever before, and Allstate is accommodating them.

“I love my job because I get to talk to and help a lot of different people. I make it fast and easy for large numbers of customers to take care of an unpleasant situation when and where it’s most convenient for them, and that feels good. I also love working at a place where the vibe’s just good.”

Kevin works in the Dallas, TX DOC, and Allstate has nine other DOC locations around the country in the following locations: Charlotte, NC; Denver, CO; Ft. Washington, PA; Hauppauge, NY; Largo, FL; Nashville, TN; Phoenix, AZ; Seattle, WA; Woodridge IL offering relocation to qualified candidates. If you’re looking to utilize your estimating experience while working with cutting edge technology, learn more about working in claims at Allstate here.

Empathy at Work

Learn how Eileen helps customers in their times of need.

“Life insurance can be a very emotional business. Customers buy their policies to protect their families and pay their bills after they’re gone. What we do in Life Claims is important because when it’s time for Allstate to deliver, we’re where the rubber hits the road. It comes down to my team to make good on our promise.” says Eileen, Life Claims Associate

Eileen realizes that times are stressful in the lives of those calling in, so she makes a point to show that she cares, especially when customers share personal stories with her. “You have to be able to shift your personality to match who you’re having the conversation with. I have a different persona with an attorney than with a mother who just lost her son. You have to have that intuition for how to be there for people.” Eileen wants customers to feel comfortable and know we care.

Life claims is just one area of claims that requires a great deal of empathy, but at the same time, it is definitely a rewarding career.

Allstate Insurance Company is an equal opportunity employer. All qualified applicants will receive consideration for employment
and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran or any other protected status.