Abstract

This paper is placed in the context of the two elements of process performance that provide the potential to pro-actively control a process in delivering the required output(s), effectiveness, through the efficient utility of resources. In doing so, the potential to realise optimised process performance may be achieved based upon developing an understanding of current and future performance behaviour through the utility of lessons learnt from past behavioural scenarios. Further, the need to acknowledge and consider various perspectives within an organisation is discussed, as relative to the activity of design development, thus providing the context for enabling past experiences to support current and future processes. A method to provide the dynamism to support the determination and utility of information and knowledge associated with performance behaviour, extending the ability to measure and continually identify and derive the key factors upon which to perform, is discussed. A highlevel overview of work within the area of process performance, at the University of Strathclyde, is presented in close.