Combine News

Combine News

Combine SAP BPO Business Communications Management Solutions

Combine has signed a BPO (Business Process Outsourcing) agreement to market and support SAP BPO "on demand" Business Communications Management solutions. This agreement permits Combine to provide enterprises with all IP multichannel Contact Centre solutions under a SAP BPO licence which permits a usage based model for a fully hosted cloud based Software as a Service SaaS contact centre solution.

Solutions are available with flexible local call routing and include all key functional requirements within a standard solution specification to enable both inbound and outbound multi-site contact centres. Additional customisation for specific processes and interfaces are available.

Combine solutions can be provided from "next day" for rapid deployment, or customised and integrated solutions for CRM contact centre desktop solutions or custom processes or applications.