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Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

Click on the Start Scan button and wait for the scan and disinfection process to be over.

If an infected file is detected, the default action will be Cure, click on Continue

If a suspicious file is detected, the default action will be Skip, click on Continue

If you are asked to reboot the computer to complete the process, click on the Reboot Now button. A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt). Please copy and paste the contents of that file here.

If no reboot is required, click on Report. A log file will appear. Please copy and paste the contents of that file in your next reply.

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Run RKill....

Download and Run RKill

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.

Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)

A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.

If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Please ask any needed questions,post logs and Let us know how the PC is running now.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

I ran everything, but I could not get TDSKiller to run in normal or in safe mode. It would open. When I click on it or run as administrator nothing would happen.

There are also some other little problems I am facing. For one on teh start menu I can't see my computer or control panel. Also when the computer starts there is an error. I have posted Screenshots of the problem. Also I noticed Redirects in Google Chrome.

Save the file to your Windows desktop.Close all running programs.If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System RestoreDouble-click the FixTDSS.exe file to start the removal tool.Click Start to begin the process, and then allow the tool to run.Restart the computer when prompted by the tool.After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)If you are running Windows XP, re-enable System Restore.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook