>Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received >Provide picture of the item contents within the parcel package>Provide picture of the parcel package with the delivery information.>Shipping fee will be incurred from seller end.

Defective item issue >Provide picture of the defective area of the received item>Provide video of the non-functioning of the product. (For electronic products)>Shipping fee will be incurred from seller end.

Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore>Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.>Provide picture of the item to seller end.>Shipping fee will be incurred from buyer's end

For SingPost normal mail, the postman will deliver the parcel to your letterbox. For office address, please check if postman delivers to your office letterbox/office mailroom or building reception and ensure the address you provide has the correct information for successful delivery. No tracking is available for normal mail and there is risk of lost mail. Postman delivery is on working days only excluding weekends and public holidays and usually in the daytime. No specific timing arrangement is available.

(1) Missing delivery via Singpost normal mail : MK Digital Mall provided the option of Singpost normal mail to help our customers save on shipping cost. However, we advise customers to choose Singpost registered mail option for traceability purpose. Based on our records to date, Singpost normal mail has a 99% reliability rate (there is a 1% chance of missing delivery). All customers who choose Singpost normal mail should be aware that it is not traceable and parcel(s) might take up to 2 weeks to deliver.

(2) Exchange/ Refunds : Exchange/Refunds are allowed within 7 days of purchase date. Items must be returned in original condition. Damaged item/ opened package will not be accepted. Customers need to give prior notice regarding their intention and will bear the cost of return shipping. Exchange/ Refunds will only be processed upon receipt of the returned item

Products use air delivery and it may take 5 or more days for delivery to arrive at the destination.
If EMS or trackable delivery service is selected, you can conveniently monitor delivery status.
Orders that are imported may be subject to customs duties levied by destination country. Additional charges
for customs clearance must be borne by the recipient.

>Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received >Provide picture of the item contents within the parcel package>Provide picture of the parcel package with the delivery information.>Shipping fee will be incurred from seller end.

Defective item issue >Provide picture of the defective area of the received item>Provide video of the non-functioning of the product. (For electronic products)>Shipping fee will be incurred from seller end.

Any change of mind from buyer's end or would like to change to other available products or does not want the item anymore>Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached.>Provide picture of the item to seller end.>Shipping fee will be incurred from buyer's end

For SingPost normal mail, the postman will deliver the parcel to your letterbox. For office address, please check if postman delivers to your office letterbox/office mailroom or building reception and ensure the address you provide has the correct information for successful delivery. No tracking is available for normal mail and there is risk of lost mail. Postman delivery is on working days only excluding weekends and public holidays and usually in the daytime. No specific timing arrangement is available.

(1) Missing delivery via Singpost normal mail : MK Digital Mall provided the option of Singpost normal mail to help our customers save on shipping cost. However, we advise customers to choose Singpost registered mail option for traceability purpose. Based on our records to date, Singpost normal mail has a 99% reliability rate (there is a 1% chance of missing delivery). All customers who choose Singpost normal mail should be aware that it is not traceable and parcel(s) might take up to 2 weeks to deliver.

(2) Exchange/ Refunds : Exchange/Refunds are allowed within 7 days of purchase date. Items must be returned in original condition. Damaged item/ opened package will not be accepted. Customers need to give prior notice regarding their intention and will bear the cost of return shipping. Exchange/ Refunds will only be processed upon receipt of the returned item