Laura Akerman and Kim Durante report on Discovery to Delivery, Creating a First-Class User Experience, a NISO Forum on today's information seekers and current standards developments held in March 2010 at the Georgia Tech Global Learning Center.

Diana Massam, Andrew Priest and Caroline Williams describe a recent project to adapt the online Internet Detective tutorial, to deliver a user-friendly mobile site which reflects their market research into user preferences for mobile content.

Marta Nogueira describes how three Web 2.0 applications (Facebook, Flickr, YouTube) can work as a virtual extension for archives and other cultural organisations, by identifying benefits obtained from the use of Web 2.0 applications.