Q. Do I need to pay my co-payment at the time of
service?

A. Your co-payment (co-pay) is a specific
amount identified by your insurance company that you are expected
to pay at time of service. Co-pays will vary depending on the
services you receive, for instance, your insurance company may
require a co-pay of $25 for an office visit, a co-pay of $40 for
laboratory services, and a co-pay of $100 for an Emergency Room
visit. Co-pay amounts are often listed on your insurance card.
Lourdes requests that you pay your co-pay when services are
rendered (either when you check in for your appointment or at the
conclusion of your visit). We accept cash, check, money orders, and
credit
cards.

Q. Can I find out the cost of
a test or procedure?

A. Our Customer Services Representatives
can answer questions about the cost of tests and procedures. We can
provide an estimate or average cost of
services. Your out of pocket cost may vary depending on
which procedure is performed. Additional costs can be incurred for
the use of equipment, supplies, and medications. Call 607-584-5510
or toll-free at 888-492-5500.

Q. How do I know if
my insurance company will pay for hospital services?

A. We recommend that you contact your insurance
company directly to verify benefits and authorization.

Q. Can I still go to Lourdes
if my insurance plan is out-of-network?

A. In cases of emergency, go to the nearest
emergency room. Your insurance will generally cover the Emergency
Department costs or will transfer you to an in-network hospital
once you are stable. For non-emergent services, you may be required
to pay a larger portion on your bill. To verify your cost for
out-of-network services, contact your insurance company directly to
discuss. Lourdes participates in a variety of health plans.
Visit our Insurance Information page for a list of
participating insurance companies.

Q. My statement
looks different than I am accustomed to receiving. Why has it
changed?

A. We've made significant changes to the
Lourdes statement to make it easier to read and understand.
Patients will receive one monthly statement for
all outstanding balances and will receive their
statement at the same time each month. The statement includes only
those accounts previously processed by insurance with a remaining
balance due from the patient. Your last name determines when you
will receive your statement. The statement schedule is as
follows:

A-D - 1st week of the month

E-K - 2nd week of the month

L-R - 3rd week of the month

S-Z - 4th week of the month

Q. What types of online
payment methods can I use?

A. You can make your payment electronically by
credit card,
debit card, or electronic check. Please
note: unless otherwise specified, payments will be
applied to the oldest account with an open balance. If you
have multiple outstanding balances and would like to pay on a
specific account, please use the Pay Without Enrolling button on
the Online Billing
Website.

Note: If your account balance has been forwarded to the
collection agency, please call the collection agency directly to
arrange for payment on your balance. These account balances cannot
be paid online at this time. To contact the collection agency
please call Burr & Reid at 607-798-1521.

Q. If I cannot afford to pay
my entire balance, can I make regular monthly payments?

A. If you cannot pay your balance in full and
would like to setup a monthly payment arrangement, please call our
Customer Service Representatives at 607-584-5510 or toll-free at
888-492-5500.

Q. Which credit
cards does Lourdes accept?

A. Visa, MasterCard, Discover Card, and
American Express.

Q. Who can I talk
to if I have questions or concerns about my bill?

A. If you have any questions about your bill,
please call the Lourdes Business Office at 607-584-5510 or
toll-free at 888-492-5500. Our representatives will be happy to
work with you to explain your statement details, process your
payment, or make payment arrangements for your balances with
Lourdes.