Credit controllers, Collectors, Credit Managers, Owner Managers, those who want to improve their knowledge of credit control and collections. It is suitable for those who are new to their role and more experienced credit controllers who have had little formal training, but wish to expand their knowledge.

THE COURSE

This comprehensive and practical course covers all aspects of credit control and collections. It enables delegates to see the bigger picture so that they not only improve their knowledge, but will help them to understand priorities better and to allocate their time better between tasks, enabling them to become more effective in collecting cash and reducing bad debts.
This course is an intensive 1 day workshop so come along and prepare to learn lots, interact with other delegates, go back ready to reduce your company’s debtors and increase your cashflow!

In these lean times it is vital that a company has the right resources and people in their credit control/management function. This course will enable you to ensure that you are at the top of your game!

LEARNING OBJECTIVES

By the end of this course you will be able to confidently deal with customers on the telephone and bring collection calls to a satisfactory conclusion.