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Returns & Exchanges:

Quarter Horse Outfitters is the official retail outlet of the American Quarter Horse Association.

No returns or exchanges will be accepted on "Custom" or "Special Order" items.

Include a note on whether you would like to return or exchange the product; at this time we are not able to process exchanges online. Customer will be credited for the merchandise only, no shipping charges, and a 15% restock fee.

Shipping charges on returns or exchanges must be prepaid and package must be insured for full value.

Please include a daytime phone number, address, and email address where we may contact you in case of questions.

Returns and exchanges must be made within 30 days of purchase with a receipt.

Merchandise returned must be unused and in new condition.

Complete customer satisfaction is our goal. If you are not completely satisfied with your order please contact us.