What if I find incorrect information?

Contact our IT Helpdesk for assistance at 614-644-6595 (local) or 877-218-4810 (toll-free) during normal business hours.

If you believe information is missing from I.C.O.N., for instance you filed an appeal and it does not show on the Claim Detail page, please wait at least three business days from the date of the appeal submission before contacting the IT Helpdesk. It is possible it could take that long to process the request.