Chesterfield Royal Hospital says sorry over problems with new patient record system

Chesterfield Royal Hospita.

Michael Broomhead

Bosses at Chesterfield Royal Hospital have apologised amid concerns from staff and patients about a new multi-million pound computer system.

The Calow hospital has introduced a new Patient Adminstration System (PAS) – which holds personal data including names and addresses – at a cost of £3million.

It replaces an “obsolte” programme which was not fit for purpose, the hospital said.

However, staff have experienced technical problems with the system – resulting in problems with appointments.

Tony Cambell, director of strategy and performance at Chesterfield Royal Hospital, said: “Although in a project of this size it’s still early days, we acknowledge that this has been an anxious time for staff – and for some patients the appointment service has not been first-class.

“For staff it’s meant a lot of hard work and perseverance.

“We recognise the pressure they’ve been under and we’re taking positive action to improve and get back on track. We apologise to anyone who has been adversely affected by the move to this new system but assure patients, staff and local people we’re listening and acting on concerns and have plans in place to resolve outstanding issues,” he added.

The new PAS is the biggest technological change at the hospital since it opened in 1984. It has already transferred more than 20 million sets of patient data and records as well as creating new ways of booking appointments and sending out letters.

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