BPM Quotes of the Week - December 14, 2018

"There is no direct path between “continuous process improvement” and success from the implementation of corporate initiatives. Whereas process improvement impacts efficiency, it only impacts effectiveness marginally." -Karl Walter Keirstead

"Financial institutions must focus on creating seamless customer experiences through the elimination of manual processes and procedures." -Cheryl Chiodi

From the BPM Forum

"Automation is hot and RPA is the hottest poker in the fire right now. In order for RPA to stay hot and relevant, it needs to become smarter." -Jim Sinur

"There are still plenty of opportunities to leverage quick wins with RPA but as I have commented before RPA is not a permanent 'application' solution in most cases, rather it is a permanent tool in the toolset and workbench." -Stuart Chandler

"It is only a matter of time until data pattern recognition and machine learning enhancements take on more and more of this type of work (knowledge-worker-type-of-work that requires more situational awareness and cognitive processing by the user), but that is mostly in the purview of the future uses of RPA around BPMS/Case Management Systems." -Lloyd Dugan

What Are the Biggest Challenges Facing BPM in 2019?

"Getting influential business people to understand that BPM is simple step by step thinking and fully supports the understanding of operational needs to specify Digital projects." -David Chassels

"Oxygen. So much oxygen is taken up by other topics, there isn't much left for BPM." -Scott Francis

"Like any other mature technology, the challenge is growing. How to continue delivering value to businesses, both, whose already implemented improvement cycles through BPM, and those (primarily SMBs) that haven’t yet adopted BPM." -Juan J. Moreno

"It is always how create value? In the long term there is no other possibility than create customer value." -Kai Laamanen

"There is only one (but survival) challenge - leave enterprises and become an enterprise-neutral helper for people and organisations who must work together. Some blockchain applications are already trying doing something similar. Clock is ticking." -Dr. Alexander Samarin