Leafield Retirement Plan (PO-12296)

Ombudsman’s Determination

Outcome

Mr H’s complaint is upheld, and to put matters right Fast Pensions should respond to Mr H’s queries about the payment of his pension funds. Fast Pensions should also pay Mr H £1,000, to reflect the significant distress and inconvenience caused to him by its maladministration.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr H complains that Fast Pensions has failed to respond to his request to pay his pension benefits.