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What can shadowing do for me?

Shadowing is a low-cost, high-impact practice that allows professionals to understand how their customers, patients and end users experience service, from medical care experiences to retail and hotel industry customer experience, any industry can benefit from shadowing. goShadow® provides a platform to efficiently capture notes while shadowing, organize and share those notes with team members, and report on opportunities for improvement throughout an experience.

Shadow to merge data with details

Cut through the clutter. Gain a 360 view of any experience. Merge qualitative and quantitative data to completely map any process. Pinpoint opportunities for improvement based on time stamped data and notes.

Shadow to build targeted and impactful teams

Construct a collaborative improvement road map. By shadowing, give any and all stakeholders a voice. From executives to patients, clinicians to families, capture the human voice to build powerful teams. Accelerate process change and co-design any pathway through iterative and targeted shadowing experiences.

Shadow to identify true costs

Intelligently capture costs. Shadow to identify the true cost of any experience. Assign dollar values to consumables, products, space and staff time to understand real cost and determine how to thoughtfully eliminate waste and improve outcomes. Integrate efficiency and allocate resources based on hard data and feedback.