We believe in and offer a friendly, informed and comprehensive service throughout every level of interaction we have with our customers – from helping to find the right stove to continued after-care service.

Our primary aim when we undertake a woodburner installation is to make sure that the end result is exactly what was expected after the initial consultation and agreed installation plan. We want our customers to enjoy their stove as much as we enjoy ours in our own home and workplace.

We don’t bamboozle our customers with technical jargon about the installation, but we do explain how a wood burning stove works and how to get the most out of it.

Wood burning stove selection

The choice of wood burning stove often falls into 3 broad categories:

Style

Functionality and features including heating requirements

Budget

We work with our customers to try to meet their needs as closely as possible. We don’t promote a single brand since we know that different models or brands have different characteristics that will suit different needs. We do, however, promote high-efficiency and quality. We always advise our customers to go for the highest quality option whilst sticking within their budget.

Our stove ideas page contain a useful search tool to refine your search based on common criteria such as brand, style, DEFRA approval for use in smoke control areas and heat output.

Installation

If an existing fireplace is to be used for the wood burning stove then we assess this to make sure it is suitable and safe to install into. There might be an existing gas fire that needs removing or a decorative surround that would like to be kept. If an existing fireplace needs work to make it suitable to take a wood burning stove, we will complete any building work that is required. Particularly in period houses, the restoration of a fireplace opening back to it’s original size it very satisfying and sometimes quite surprising. The old brickwork, if in good condition, can provide a great way to set off the new wood burning stove and by itself provide a brand new feature for the room.

We can complete the finishing-off work such as rendering, plastering and mantle installation. We work with local Bristol craftsmen for specialist jobs such as bespoke mantelpieces, surrounds and decorative tiling.

For rooms with no suitable fireplace, we can install using twin-wall flue systems which can then be installed completely internally through ceiling and floors and out through a roof or directly through an outside wall and up the side of the building.

We are HETAS registered and so you can be not only confident that your wood burning stove will be installed safely but it will also meet all the current building regulations that apply to solid fuel, flues and chimney work. By using a HETAS registered company your new stove will be installed to work as efficiently as possible therefore maximising the heat output and fuel efficiency.

If you would like to talk to us about any of the HETAS regulations regarding the installation or usage of a wood burning or multi-fuel stove please get in touch.

Post installation care and servicing

Even after we have finished the installation, we make sure that our customers continue to get the most out of their wood burner by offering servicing, wood supply and additional advice.

At Heart, our reputation is built on great customer service and recommendations. We will gladly provide references from any of our existing customers to help demonstrate our skill and passion for heating with wood.

Testimonials

We just wanted to say a really huge THANK YOU to you and your team. The wood burner looks fantastic and we can’t wait to start using it. The guys who worked at the house were brilliant. Friendly, tidy and professional. We were given a thorough explanation before they left too.

G Williams Filton, Bristol Cleanburn Lovenholm

Will and Ian installed our wood burning stove at the beginning of February 2017, we are so very very pleased and impressed with their service. Both were very professional, polite, cheerful and friendly. Thank you so much.

K Barrymore Bristolwood burning stove installation

Thank you for a fantastic job. Our new wood burner looks great and makes our front room so warm and cosy. Very knowledgeable, very accommodating and professional work.

M & S Parry St Andrews, Bristol BS6Stovax Stockton 5

We are really pleased with the fireplace – came out just like the brochure! Heart are highly recommended.

L Faiello St Andrews Chesneys Beaumont and Chesneys Marble Surround

Using a HETAS engineer to install your woodburning stove means that you are using a competent person who has undergone training and certification in the safe installation of flue systems and solid fuel appliances.

HETASInstallers

Since having the lovely new stove fitted in the dining room it has become the heart of our house. We light the fire rather than turning on the central heating – much nicer!

R Rose Montpelier, BristolStovax Stockon 7

A really refreshing experience to have a chilled out friendly chap round who genuinely cares about his work and is driven by making sustainable heating as accessible to as many people as possible rather than motivated by money. We were more than happy to leave Will and Stuart with the keys to our house while we went to work and have already recommended them to two of our friends.

E Chapman Easton, BristolMorsø 1412 Squirrel

Thanks for being able to fit the stove before Christmas. Perfect timing! Stove and hearth were fitted with care. Very friendly, wood burner looks amazing and so efficient.

D Boari St Andrews, BristolClearview Solution 400

What a difference the service has made to our wood burner. It is definitely producing more heat and looks great now. Thanks for a good job.

Dan Montpelier, BristolWood burning stove service

We’ve turned the downstairs radiators right down since the stove was fitted. They don’t come on when it is lit. Great Job!