Improvement Ideas

I spent several hours testing Xeno's features and here is my feedback.

1 - Integration with social networks has encountered problems in multiple languages. I believe the best solution would be to have the option to disable the multi-language feature (which is not possible at this time).

2 - The email feature for the customer should be optimized. Now, is impossible to serve customers with Ticket.

How the tools:
- Helpscout
- Zoho Desk
- Freshdesk

Fixing Idea:

Larger text field for larger messages. It is difficult to type long text using CTRL + ENTER to skip the line and not send an accidental email.

BUG: When sending emails using Predefined response, the sent HTML is broken.

Customize More customizable HTML option or even email signature.

3 - The knowledge base is amazing, but some things can be implemented:

Be able to edit short URL.

Custom CSS.

4 - The triggers are great, but I missed some features:

When adding a message trigger, when the user clicks on it, they may have the option to direct it to the options:

For knowledge base content in chat.

News content in chat.

A specific link.

It would be great if the Rating feature were enabled without chat being triggered. Just for the user to vote, without interacting with a human, as in the example:

"
Tell us how many stars you would give to our site.
(star1) (star2) (star3) (star4) (star5)
"

5 - A contact form is missing for users who like to write in more detail.

6 - There might be the option of not opening a conversation when the user contacts you by email.

Grace

7 months ago

Hi there!
Thanks so much for all of your feedback, we really do appreciate it! ⭐️
I took the liberty of separating these points into their own individual tickets: that way you and other users will be able to upvote them individually. I have pasted the links to them below: