Remote & OnSite Computer/Software Support

Privacy Policy

Information Collected

We may collect personal information such as your name, mailing address, phone number,
e-mail address, but we will not see nor collect credit card number.

When using products or services available from NorthGates Systems, you may be asked
to provide personal information. For example, you may be asked to provide personal
information when you schedule an appointment for services; bring in your product
for service; purchase products; contact NorthGates Systems call centers; initiate
a chat session; participate in a sweepstakes, promotion, or survey; and/or participate
in other activities with NorthGates Systems entities.

NorthGates Systems uses the information you provide to fulfill requests for service
or information; provide customer service; administer sweepstakes, promotions or
surveys; offer new products or services; improve the effectiveness of our Web site,
marketing endeavours and offers; conduct research and analysis; send marketing communications;
or perform other business activities.

Does NorthGates Systems share my personal information with others

NorthGates Systems does not sell or rent your personal information to third parties,
although we may need to share your personal information with certain third parties
such as our service providers and other representatives for limited purposes.

How does NorthGates Systems secure my personal information

Security

Whether you receive services or purchase products from NorthGates Systems, use www.NorthGates.Ca,
have services performed at your location, or contact NorthGates Systems, we take
reasonable precautions to protect against the loss, misuse and unauthorized access
of your personal information. This does not include the personal information that
you provided to our payment processing provider to complete a purchase. We cannot
ensure or warrant the security of any information you transmit by e-mail, and you
do so at your own risk. Please note that while NorthGates Systems is able to protect
personal information that is provided during the course of business, we cannot take
responsibility for data loss on the products or systems serviced. You must remove
or back up this information to safeguard it.

Remote Help

NorthGates Systems can use remote access to diagnose and resolve system problems.
This lets us access your computer to determine the problem and either repair it
or provide advice on possible repair options. By taking advantage of this service,
you give permission to NorthGates Systems to log into your computer, which may contain
personal information. The technician will only search your computer to determine the
cause of the problem and will attempt to minimize interaction with your data. It
is your responsibility to ensure that all of your files, especially those containing
personal information, are secure to prevent any type of data loss or corruption.