Tyre Search

CUSTOMER REVIEWS

Branch Experience
4.7
out of 5

179 review(s) of
Totton

09/05/2019

Quick and courteous service

Rating
5 out of 5

Tom

27/04/2019

Very happy customer

Rating
5 out of 5

Dean

28/03/2019

On holiday and stupidly caught a curb out of sight from the driving position, after changing the wheel I was directed to your depot at Totten by a passer by. Feeling slightly tense and annoyed with myself, the service could not have been better! The man serving us, Simon Hornett, confirmed he had the right size tyres, immediate relief! And then went through the aspects of the 3 brands available. I decided to have 2 as a result of his knowledge and courteous manner.

Rating
5 out of 5

Stanley

13/11/2018

Nice welcome, pleasant manager, tyre ready when it was supposed to be.

Rating
5 out of 5

Doug

03/11/2018

Courteous , efficient

Rating
5 out of 5

Sean

26/09/2018

On every occassion I have visited this branch I have found them to be friendly, knowledgable and efficient. Even listening to how they have served others shows I am not alone in this level of service.

Rating
5 out of 5

Toby

04/07/2018

Very good. This is a small tyre fitting unit with a very personable crew. Pleasant greeting on arrival and clear information on timings etc. Had new Avon ZX7 tyres fitted and questions about it were answered with knowledge. Hearing other conversations between customers and the main staff member ( supervisor ?) I believe their experiences would be no different.

Rating
4.5 out of 5

John

18/06/2018

Fast efficient service

Rating
5 out of 5

L

09/04/2018

Very helpful, quick and efficient.

Rating
5 out of 5

Celia

18/11/2017

Very friendly and professional staff

Rating
5 out of 5

Danielle

07/11/2017

Good service and quick tire replacement

Rating
5 out of 5

Danielle

01/11/2017

Helpful, polite, efficent, good prices and knowledgable.

Rating
5 out of 5

Kevin

25/10/2017

I had my car booked in for 2.00 but arrived earlier and they started on my car straight away.
The gentleman who served me Cameron West was amazing, friendly and knowledgeable.
I had 4 tyres and brake discs fitted and this was done within 2 hours.

Rating
4.5 out of 5

nicki

24/10/2017

quick and efficient.Very helpful staff

Rating
4.5 out of 5

Anonymous

21/10/2017

The branch at Portsmouth was running with just two staff and the chap on the desk said it would be a two hour wait. He was kind enough to find out if Totton Branch had a tyre available and check on their current situation with custom. Totton staff were excellent throughout the whole process.

Rating
4 out of 5

Anonymous

13/09/2017

Good local service Only delay was BT Fleet approval

Rating
4.5 out of 5

Stuart

26/08/2017

Good service, nothing too much trouble

Rating
5 out of 5

Anonymous

24/07/2017

Staff are very helpful

Rating
5 out of 5

Anonymous

25/06/2017

easy to order on the website. Fast and efficient service. Polite staff.

Rating
5 out of 5

MARK

21/06/2017

Had a puncture this morning which resulted in a new tyre. Received excellent service from friendly staff and was back on the road within 20 minutes.

Rating
5 out of 5

Anonymous

14/06/2017

The genuine spirit to ensure that, as a Customer, we receive the right product at the right price and have the work carried out in a competent, timely and trusted manner. I observed a genuine sense of pride of workmanship and high level customer satisfaction

Rating
5 out of 5

Anonymous

09/06/2017

Speed and efficiency

Rating
5 out of 5

Anonymous

16/05/2017

Excellent service and customer care, good prices.

Rating
4.5 out of 5

Anonymous

25/03/2017

The staff were very pleasant and carried out the work very quickly and to a very good standard. Nice to see them using torque wrenches to do the final tightening of the wheel studs. I will be using them again in the future.
The tyres I purchased were far cheaper than anywhere else I looked.

Rating
5 out of 5

Ian

26/02/2017

The staff were quick, polite and helpful

Rating
5 out of 5

Anonymous

25/02/2017

Good fast service.

Rating
5 out of 5

Lee

19/02/2017

Competitive price, local access, friendly staff.

Rating
5 out of 5

Adrian

17/02/2017

I was seen straight away and was dealt with very professionally

Rating
5 out of 5

Anonymous

17/02/2017

A very efficient and courteous service.

Rating
5 out of 5

John

05/02/2017

I have used this branch for tyres for both our family cars for many years, good honest service.

Rating
5 out of 5

timothy

05/02/2017

very polite and fast service.

Rating
5 out of 5

martin

04/02/2017

Good value for money

Rating
4 out of 5

Ben

05/12/2016

Very pleased with service given and price charged

Rating
5 out of 5

Philip

12/11/2016

Fast, friendly and professional service

Rating
5 out of 5

Anonymous

15/10/2016

Helpful staff but long wait

Rating
4 out of 5

Stephen

14/10/2016

Staff very friendly and changed my tyres in 30 minutes.

Rating
5 out of 5

Anonymous

08/10/2016

Polite and helpful service

Rating
5 out of 5

Darren

24/09/2016

Efficient. Ordered part very quickly. Booked in repair and very accommodating.

Rating
4.5 out of 5

Anonymous

05/08/2016

Quick efficient service

Rating
4.5 out of 5

Anonymous

29/07/2016

My first visit to 98 Commercial Rd Totton
Staff were approachable n friendly but did not complete job properly (fitted by Simon Hornett, quality controlled by Jack Allen. Total cost = £91), resulting in broken new valve n flat tyre yet again by the time l drove back to London. I was stranded in London (l live in Bedford). It was very stressful as I had to call out AA thrice b4 my car was eventually towed to the next National tyre at 198 Cambridge Road Kingston-upon-Thames. Rhys, the Assistant Manager, was superb. He listened and was sympathetic n organised for my tyre to be fixed free of charge immediately. Cameron the mechanic was thorough with his work, making time to explain what was wrong. Rhys n Cameron put my faith back in National Tyres.

Rating
4.5 out of 5

Anonymous

24/06/2016

Great Service

Rating
4.5 out of 5

Keith

25/05/2016

You have to watch them to be sure that the work is done. When I went back after 2 weeks they discover the valve is leaking. Asking them how is possible because was changed with a new one 14 days ago the were rude. Pretending that was done they said "take your car ". They forget to put the nut lid back so I've done 3 way for a job of very poor quality . Finally I had a new valve in an another work shop. Why they charge 10£ ? you can see on invoice

Rating
5 out of 5

Adrian

13/05/2016

Friendly, helpful, swift service at a reasonable price

Rating
5 out of 5

Anonymous

08/05/2016

Helpful and efficient

Rating
4.5 out of 5

Anonymous

30/04/2016

Good service & prices

Rating
5 out of 5

Anonymous

29/04/2016

good service and price plus availability.

Rating
5 out of 5

Anonymous

27/04/2016

The whole experience was very efficient.

Rating
5 out of 5

Linda

26/02/2016

excellent service and very quick

Rating
5 out of 5

Helen

26/02/2016

I made a phone call to check opening times and the gentleman on the line was extremely cheerful and suggested I call in anytime that day.

Rating
4.5 out of 5

Anonymous

07/02/2016

Good prices for the specific Barum tyres I required with excellent fast service. I ordered online one day and had them fitted the next.

Rating
4 out of 5

Lee

25/01/2016

Great service

Rating
5 out of 5

Neil

25/01/2016

Great service

Rating
5 out of 5

Neil

03/01/2016

Friendly, knowledgable, professional and helpful staff - particularly Paul Stocker that did the fitting. Good value for money.

Rating
5 out of 5

Kathryn

30/11/2015

Good Service,friendly efficient staff

Rating
5 out of 5

John

30/11/2015

Quick efficient service

Rating
5 out of 5

Helen

29/11/2015

When I arrive review what was the problem given time it would be until they could do my car. Also the time given was delivered.

Rating
5 out of 5

Anonymous

28/11/2015

Efficient fast and good service

Rating
5 out of 5

John

31/10/2015

Always had good service from my centre in Totton. Not the most competitive prices which is reason for not giving 10

The reason that I am giving a 9 score is purely down the professionalism of the two employees at your Totton branch, who against all the odds that have been stacked up against them by being severely short staff they are managing to struggle on being friendly & providing the best possible service that they can manage. On visiting the branch last week Mike & Paul were trying to answer phones for enquires, fit tyres & exhausts & deal with customers who were all very sympathetic as apparently they usually have five staff at the branch and are left with only two now!
I feel that you as a company need to address this situation for your remaining two employees. They are a credit to the company and are delivering the best service they can for you but are sorely stretched. I did let them know that I would send an email to highlight the situation from a customers observations, please be aware that both gentlemen did not bring this to my attention but I asked why there were only two fitters on shift as they were struggling to get to phones. I am also an employer & quite frankly I would never let my business become so understaffed.
I think that you need to give much more support to your Totton branch as you may well end up with a workforce of zero!
I am absolutely amazed that a well established company like National Tyres cannot seem to be able to a simple task of employing workers.

Rating
4.5 out of 5

Anonymous

10/06/2015

the guy who runs the shop.excellent

Rating
5 out of 5

Anonymous

26/05/2015

Top people

Rating
5 out of 5

Pawel

17/05/2015

Superb Service Great Prices

Rating
5 out of 5

Keith

15/05/2015

SUPERB SERVICE

Rating
5 out of 5

Keith

11/05/2015

Personal letter of offers and close proximity

Rating
4 out of 5

Anonymous

09/05/2015

Professional and courteous hard working staff who are keen worker at all times.

Rating
4 out of 5

Anonymous

08/05/2015

Great service

Rating
5 out of 5

Anonymous

06/05/2015

Very good and quick service.

Rating
5 out of 5

Anonymous

06/05/2015

Very good and quick service.

Rating
5 out of 5

Anonymous

28/04/2015

Staff very helpfull and service received was extremely quick

Rating
5 out of 5

Anonymous

17/04/2015

Friendly trustworthy chap great service.

Rating
5 out of 5

Scott

14/04/2015

Efficient and polite staff Kevin was very helpful over the telephone.
Kevin checked all my tyres and made his recommendations he was very helpful today . Thank You

Rating
5 out of 5

Anonymous

19/03/2015

Prompt and friendly service and good price.

Rating
4.5 out of 5

Anonymous

26/02/2015

Good service at a reasonable price.

Rating
4.5 out of 5

Anonymous

22/02/2015

Very efficient service

Rating
4.5 out of 5

darren

21/02/2015

I am very satisfied with my budget tyres and tracking.

Rating
5 out of 5

Andrew

19/02/2015

Very good service

Rating
5 out of 5

Anonymous

16/02/2015

Good value and good customer service.

Rating
4.5 out of 5

Anonymous

09/02/2015

easy to order online and book slot

Rating
5 out of 5

stewart

20/01/2015

Very good, efficient and courteous service.
We have always gone to the Totton branch of National and have always received the same well run service.

Rating
5 out of 5

Jenny

15/01/2015

Like service etc

Rating
4.5 out of 5

Anonymous

04/01/2015

Service and customer service

Rating
5 out of 5

Anonymous

14/12/2014

professional approach, quality and speed

Rating
5 out of 5

Anonymous

05/12/2014

very good service

Rating
5 out of 5

Anonymous

21/11/2014

It was good - maybe not the cheapest
Nice guys to do business with - maybe spruce up the reception a bit but it is after all a workshop - tyre selection good

Rating
4 out of 5

Anonymous

18/11/2014

Very helpful and prompt service

Rating
4.5 out of 5

Anonymous

15/11/2014

Helpful

Rating
4.5 out of 5

Anonymous

24/10/2014

I received good friendly service.

Rating
5 out of 5

Anonymous

16/10/2014

for the points i have ticked below

Rating
5 out of 5

Anonymous

05/10/2014

Kind, honest and friendly people

Rating
5 out of 5

Anonymous

03/10/2014

Great services and a great under standing of customers too . Your staff at your Totton branch are amazing and are very professional as a customer your company should take in to account how hard working your staff in your totton branch are and they are never rude and are always very polite so I myself would score them 10/10 . ( used totton branch today 03/10/14 )

Rating
5 out of 5

Joanne

16/09/2014

just simply excellent service,helpful and polite staff

Rating
5 out of 5

richard

28/07/2014

Always helpful and will fit you in as soon as possible

Rating
5 out of 5

Chris

24/06/2014

The team were nice to talk to and were vray happy in work place

Rating
5 out of 5

Anonymous

08/05/2014

Staff seem helpful and efficient and there is a reasonable choice of tyres.

Rating
4 out of 5

Douglas

31/03/2014

Price and Service.

Rating
4.5 out of 5

Mike

11/03/2014

Great service.

Rating
5 out of 5

Anonymous

03/03/2014

Excellent and prompt customer service.

Rating
5 out of 5

Anonymous

25/01/2014

Quick friendly service

Rating
4 out of 5

Anonymous

30/12/2013

Vvery helpfull

Rating
5 out of 5

Anonymous

10/12/2013

I take it 10 is high found totton branch very helpfull on the phone and the service given by James second to none,will definitely use again

Rating
5 out of 5

Anonymous

07/12/2013

the staff were especially friendly

Rating
5 out of 5

Anonymous

08/04/2013

Ther overall quality of service - friendly staff, quick service, competitive prices. All this on Easter Sunday which was convenient.

Rating
4.5 out of 5

Anonymous

28/03/2013

Very quick and polite service.

Rating
4.5 out of 5

James

26/03/2013

the helpfulness in bringing foreward my booked appointment with speed of service.

Rating
4.5 out of 5

martin

21/03/2013

Excellent service did exactly what they said they'd do !!!

Rating
5 out of 5

Anonymous

15/03/2013

Good service. Unfortunately one tyre was out of stick, so more expensive substitute required

Rating
4 out of 5

Anonymous

10/03/2013

Helpful, friendly staff.

Rating
4.5 out of 5

Anonymous

20/02/2013

Quick reliable service

Rating
5 out of 5

Anonymous

11/02/2013

Very helpful an quick

Rating
5 out of 5

Anonymous

11/02/2013

Problem free service and stock of my prefered tyre at accecpable price

Rating
5 out of 5

Anonymous

02/02/2013

quick friendly service

Rating
5 out of 5

Anonymous

23/01/2013

the service was excellent

Rating
5 out of 5

Anonymous

17/12/2012

Excellent service. Very patient with me not being able to find my locking wheel nut!

Rating
4.5 out of 5

Anonymous

09/11/2012

Great Service and great price

Rating
5 out of 5

Anonymous

07/11/2012

Good prices, helpful staff -just a little slapdash,therefore 9.
Convenient to where I live.
Had work done there lots of times with no resultant problems.

Rating
4.5 out of 5

Anonymous

24/10/2012

All the guys there are friendly and give a great service, and go the 1 step further, also competitive price and speed of service

Rating
5 out of 5

Anonymous

12/10/2012

They were very quick installing the new brakes on my car. And I didn't have to wait to be seen, however I was there early in the morning, and no-one else was in the store being served.

Rating
4.5 out of 5

James

10/10/2012

I was very happy with the quick and efficient service I received

Rating
4.5 out of 5

Anonymous

15/08/2012

Very effiecent and honest

Rating
5 out of 5

Anonymous

15/08/2012

Prompt friendly and efficient service

Rating
5 out of 5

Anonymous

22/11/2011

Very helpful and efficient

Rating
5 out of 5

Anonymous

29/08/2011

Have been using for some time now always received excellent service

Rating
5 out of 5

Anonymous

04/07/2011

Speed of service

Rating
4 out of 5

Anonymous

04/07/2011

Speed of service

Rating
4 out of 5

Anonymous

08/06/2011

Helpful staff prompt service

Rating
4 out of 5

Anonymous

08/06/2011

Helpful staff prompt service

Rating
4 out of 5

Anonymous

08/06/2011

Very courteous and helpful staff reasonable charges

Rating
5 out of 5

Anonymous

08/06/2011

Helpful staff prompt service

Rating
4 out of 5

Anonymous

08/03/2011

Excellent service

Rating
5 out of 5

Anonymous

08/03/2011

Friendly staff and quick service

Rating
5 out of 5

Anonymous

08/03/2011

Good price and very helpful staff

Rating
5 out of 5

Anonymous

11/01/2011

Efficient fast polite service

Rating
4.5 out of 5

Anonymous

11/01/2011

Service

Rating
4.5 out of 5

Anonymous

11/01/2011

Excellence of service

Rating
5 out of 5

Anonymous

11/01/2011

Friendly and efficient service even when returned as tracking still out nothing was too much hassle

Rating
4 out of 5

Anonymous

02/11/2010

Quick efficient polite and pleasant

Rating
5 out of 5

Anonymous

02/11/2010

Local polite honest quick service

Rating
5 out of 5

Anonymous

02/11/2010

Helpful polite quick staff

Rating
5 out of 5

Anonymous

02/11/2010

Good value and helpful but vehicle left unlocked with window open and immobiliser accessible following fitting

Rating
4 out of 5

Anonymous

02/11/2010

Fast service pleasant staff reasonable price

Rating
5 out of 5

Anonymous

02/11/2010

Excellent service at Totton branch good price aswell

Rating
4.5 out of 5

Anonymous

02/11/2010

Professional quick friendly service

Rating
4.5 out of 5

Anonymous

02/11/2010

Fast and efficient service

Rating
5 out of 5

Anonymous

06/10/2010

Time and guarantee

Rating
5 out of 5

Anonymous

06/10/2010

Knowledgable assistance convenience time effective

Rating
5 out of 5

Anonymous

06/10/2010

Staff very friendly and professional they found me the best tyres at a good price and I am very impressed at the speed of service

Rating
3.5 out of 5

Anonymous

20/09/2010

No booking appointment competitive price helpful attitude

Rating
4 out of 5

Anonymous

20/09/2010

Quick service

Rating
4.5 out of 5

Anonymous

20/09/2010

Price good service good 100% happy

Rating
5 out of 5

Anonymous

20/09/2010

Friendly and very approachable

Rating
5 out of 5

Jasmine

16/09/2010

I was impressed by the friendly but professional service at Totton

Rating
4.5 out of 5

Anonymous

16/09/2010

Fantastic quick service great honest man who dealt with me

Rating
5 out of 5

Anonymous

29/07/2010

Prompt and professional service

Rating
5 out of 5

Anonymous

29/07/2010

Fast professional service at a good price (actually cheaper than quote)

Rating
5 out of 5

kevin

29/07/2010

Very friendly excellent service fast and efficient

Rating
5 out of 5

Cheryl

29/07/2010

Excellent service very friendly good work and fast

Rating
5 out of 5

Anonymous

29/07/2010

Prompt courteous service

Rating
5 out of 5

Anonymous

29/07/2010

Always very helpful and friendly and give good advice pleased with quality of products

Rating
5 out of 5

Anonymous

29/07/2010

Workmanship was carried out very good

Rating
5 out of 5

Anonymous

29/07/2010

Stable reliable company

Rating
4 out of 5

Anonymous

29/07/2010

Very helpful staff

Rating
5 out of 5

Anonymous

29/07/2010

Good service

Rating
5 out of 5

Anonymous

29/07/2010

Staff were friendly and quick

Rating
5 out of 5

Anonymous

29/07/2010

The work was carried out within the time that i was quoted and i felt the price was appropriate