Support

Website, general

Palliative Directory is a people-focused service here to help people with serious illness find relief. We understand that patients require the best care and comfort so that is what we strive to offer. Therefore, anytime you need to find the best palliative care services, trust us to help.

Palliative Directory is made by the team and people who created the Orthodose app for Android, iOS, and desktop. The Orthodose app was our first service with free tools, advertising, and confidentiality, aimed purely to help its users, i.e. palliative care physicians. Seeing the success of the app and how much it helped users, we became passionate about helping palliative care patients too so we created another free, ad-free, secure service called Palliative Directory with the aim to help people looking for palliative care services in their area.

Our users can easily browse through the listings and search via location or name to find the right professional service that they’re looking for. All listings provide full contact details so connecting with the service is easier than ever.

No. The basic is the English version; we do our best to show everything in English. Furthermore, each other version shows the places that speak the given language. When you use the German version, for example, you will only find services that speak German. The services and institutions set also on which language – and for which language versions – they wish their services to be listed.

Palliative Directory is a non-profit website, founded by the Cabinet Medical Le Roseau Sprl. We want to avoid aggressive commercials on our website, but we are grateful of every donation and sponsoring from institutes and individuals. Please contact us if you wish to sponsor our website!

We find that owls are wonderful birds and we like them a lot! They have extraordinary day and night vision and we would like to extend this as a metaphor to our services: if a palliative care support exists somewhere, you can trust the owl to find it.

Submissions

Services

Our directory service is completely confidential and free of charge. We are only seeking to help people. We don’t use ads nor do we collect user’s personal information or money; the only data we collect is collective user data for improving our website’s service.

You can search by using the search boxes on the Home page and search by service type, exact name of institution or location. You can search by using the Near me function to search in your proximity. And you can also filter for service type by ticking the relevant box(es) next owls at the map. When choosing this option, please allow some time to the system to search, depending on your internet connection this may take a few seconds.

Inpatient unit is a palliative care service uniquely aimed at people who are in the last phases of an incurable disease. This service can be offered within a hospital, or in an independent institution, also referred to as “Hospice” in some countries.

The Inpatient units are indicated with the red bird icon in our directory. You can search selecting this service type from the list at Type of service, or by ticking only the box of the red owl next to the map. When choosing this option, please allow some time to the system to search, depending on your internet connection this may take a few seconds.

A cluster marker – a circle – appears when care services are close to each other on a map. The number on a cluster indicates how many markers it contains. When you zoom into any of the cluster locations, the number on the cluster decreases until you see the individual markers on the map. Zooming out of the map consolidates the markers into clusters again. The color code of a marker cluster does not indicate the type of palliative care service, it depends on the number of items it contains..

Below the map, under the Legend that explain the meaning of the owls with different colors, you find the Near me button. When you click on it, the system shows you the available care units in your proximity. The Near me function is symbolized by the compass inside the search box, by clicking on it, you can activate or deactivate it. When the compass is blue, it means it active. Note please, that depending on your browser settings, you might have to allow to track your current location, the related question will appear separately in a small window.

It is probably because you have activated Near me earlier. Just unselect xNear me from the search results by clicking on the X. Or go back to the Home page and type another location to the search field on the right.

Just click on the map to zoom in, then click on the bird sign to have the name and contact details of the service. You can also use the ADDRESS, CITY, COUNTRY search box at the top of the Home page. Just start typing the name of the country or city, and then select from the appearing list.

In case the location does not appear in the list under the box, just type it in and click on Search.

To search by name you have to use the search field on the top of the Home page, in the middle. Because the name search only works with exact matches, it is advised to use search by location combined with filters by service type in order to have a quicker result.

Privacy and Data Security

We don’t use ads nor do we collect user’s personal information or money; the only data we collect is collective user data for improving our website’s service. Please check out our Privacy Statement for more information. Besides that, we use SSL by Comodo Certificate Authority – that is the reason you see the ‘https’ in our web address – in order to securely save all data.

Since we are directory, we are giving palliative care professionals and businesses the opportunity to build their client base and business. Whether you have a palliative care hospital, voluntary care service, or palliative care company, you can post your listing with us for patients to easily find you.

Yes, the website is available in English, Dutch, Spanish, French, German, German, Portuguese, Italian and Japanese. If you want to submit this listing in more than one language, please select the preferred languages from the list, and we will contact you once they are ready to complete your multilingual profile. We advise you to fill out the information about your services in your language, and we add it in English so as to optimize the directory and keep it the largest one worldwide.

Having your listing on our site provides more potential for customers. You can describe your business, add pictures, link your website for higher Google rankings, and enjoy being ahead of the online competition. Anytime patients search for palliative care givers in your business area, your listing will show up for them!

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