University of Wisconsin KnowledgeBase

Voice/Telephone Services (Centrex) - Options for Forwarding Calls

There are two options for forwarding your calls to either a cell phone or a land line.

Option 1 - Centrex forwarding will forward all calls to the target number. This is an easy option if you are in your office and can get dial tone on the number to be forwarded. With Option 2 - Call DoIT Voice Services to forward your number remotely can be used if you don't have access to your office and therefore are not able to forward your calls yourself. With this option all calls will be forwarded to the target number without first going to voice mail. Specific instructions for each of these options follow. If possible, take some time in a non-emergency situation to try these out and get familiar with the procedures.

Call Forward Variable (*116) is a feature which enables you to forward all incoming calls to a telephone number within or outside of the Centrex system.

Option 2 - Call DoIT Voice Services to forward your phones remotely.

Email Voice Services or leave a message at 262-5544 option 3. Your call will be returned during normal office hours.

DoIT VS will need to know the numbers to be forwarded and the target number to forward them to.

If you are forwarding to another campus telephone line, DoIT VS will also need to know what you want to happen to calls at the forwarded location if not answered or busy. For example you may want calls to drop to your UW voice mailbox or hunt to another number.

This can be done if you don't have access to your telephone.

You will need to contact Voice Services to have the forwarding removed.