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How to use Demand Heat Map

Stop guessing where to go because the new Demand Heat Map now lets you zoom in and scroll around on the map to see which area is in demand.

The new Demand Heat Map is now represented by different shades of red. The darker the area, the higher the demand.

Turning it on is easy. Update your Grab Driver app to the latest version and follow the steps below.

FAQsQ: How often does the Demand Heat Map refresh?A: The Heat Map refreshes at 5-minute intervals. As demand increases in an area, you’ll see the shade of red become darker. If the shade of red becomes lighter, demand in the area is decreasing!

Q: Will going to an area with high passenger demand means I’ll definitely get a job?A: We can’t guarantee that you’ll get a job, but going to a high-demand area will definitely increase your chances of getting one!

Q: Will going to an area with high passenger demand means I’ll get high-fare jobs?A: The updated Heat Map shows areas with demand-supply imbalance. As such, you may or may not get high-priced jobs in these areas. Fret not, we are looking at ways to improve your productivity even more, so stay tuned!

Q: Both my friend and I are on the updated Heat Map. However, we see different high-demand patterns. Why is this so?A: The Heat Map shows a combined demand for the different service types you have enabled. To see the same high-demand pattern, please ensure that you and your friend have the same service types enabled.

Q: I tried enabling the Demand Heat Map, but received a pop-up asking me to turn on other service types. Why is this so?A: This is because the service type(s) you have currently enabled has insufficient demand. Please enable other service types under ‘Settings’ to see if there is a demand for those services.

Q: Why am I still on the old Heat Map?A: Your current phone software version might not be able to support the new Heat Map. Ensure that you’re at least on Grab Driver app v1.33.1 for iOS or v5.46.0 for Android.

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Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.