Software Support Engineer
Salary

Earnings for Software Support Engineers in the United States come in at around $62K per year on average. Final cash compensation to Software Support Engineers varies from around $40K to approximately $92K; choice pay grades include potential for bonuses and profit sharing as high as $10K and $22K, respectively. Career length and the particular city each impact pay for this group, with the former having the largest influence. Men account for the majority of Software Support Engineers who responded to the questionnaire — 88 percent to be exact. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Almost all report receiving medical coverage from their employers and a large number collect dental insurance. This report is based on answers to PayScale's salary questionnaire.

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).

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Job Description for Software Support Engineer

A software support engineer provides technical assistance related to software for customers and/or their company's employees. As part of a company's technical support staff, a software support engineer works specifically with computer software to identify issues, help others work with and around those issues, and develop and implement solutions as needed. Depending on the specific requirements of the position, a support engineer may work strictly inside or outside the organization, though some companies ask software support engineers to do both.

Engineers tend to work as part of a support team within a business and are usually under the supervision of a department or team head, and they spend most of their time in an indoor office environment working on computers and with other software-related technology and tools.

Software support engineers are usually required to have at least a bachelor's degree in engineering, computer science, or a related technological field; however, some candidates may be considered based on extensive experience within the field in lieu of education. Most organizations require technical staff, including software support engineers, to go through yearly on-the-job training or education. They may also send staff to technical conferences to develop additional technical skills. Software support engineers should also have excellent communication skills and able to work well individually and as part of a team.

Software Support Engineer Tasks

Manage source code repositories and configuration of software.

Provide customer support and assistance when required, interacting with third-party software vendors as needed.

Deploy new applications and upgrades, monitor their impact, and restore systems when necessary.

Software Support Engineer Job Listings

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Popular Skills for Software Support Engineer

This chart shows the most popular skills for this job and what effect each skill has on pay.

Survey results imply that Software Support Engineers put a diverse skill set to use. Most notably, facility with UNIX, C#, and SQL are correlated to pay that is significantly above average, leading to increases of 28 percent, 19 percent, and 4 percent, respectively. At the other end of the pay range are skills like Java and Microsoft SQL Server. The majority of those who know Technical Analysis also know SQL and Microsoft SQL Server.

Pay by Experience Level for Software Support Engineer

Median of all compensation (including tips, bonus, and overtime) by years of experience.

In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The average worker who claims fewer than five years of experience earns around $53K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $66K. Software Support Engineers claiming one to two decades of experience make an estimated median of $78K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $82K on average.