Does anyone know how I can file a formal complaint regarding deceptive sales and business practices by Adobe and their representatives? I signed up for a teams membership of CC because the sales person said that it would actually be cheaper than the single membership. I told the sales person that I do not need a team membership because I am the only one using the software. I asked over and over if they were sure and they confirmed yes. So then we started getting billed at a rate of $39.99, so I assumed that what the sales person told me was in fact true. A couple years have gone by and I saw in my bank account that since December of this year I have been being charged $69.99. I was shocked to see this, so I contact Adobe support, who were never helpful and obviously could care less about customer satisfaction. They made me feel that a single customer like myself was insignificant and disposable. All I wanted was to be refunded for the months that I was over charged and to be moved to a single membership. After hours and hours dealing with this I was finally told that I could cancel the team membership and must pay a early termination fee, then buy the single membership. I am outraged. How do I file a formal complaint to Adobe and have it reach someone that actually gives a crap?

I was forced into accepting the TEAM membership too, all of a sudden one morning couldn't launch apps and had to accept the TEAM. I had no choice since was in middle of a job. I had been on CC Single User for over 2 years.

I just contacted them via chat and they told me i would need to pay $200+ to cancel, but if i switched to a single app for $14.99/mo until next April, then i can cancel.... this is beyond pathetic RIP OFF and deceptive.