Golden Hearts Awards Categories and Criteria

Nominations for the Golden Hearts Awards 2018 will open on Tuesday 31st October 2017 and will close on Wednesday 14th February 2018.

All nominations will score marks for connecting their submissions to one or more of the 6Cs: Care, Compassion, Competence, Courage, Communication, Commitment; and the Trust values: Care, Honesty and Accountability.

Nominations will also score marks for clearly demonstrating how they have helped to deliver one or more of the Trust’s long term goals:

Moments of Magic gives staff the chance to tell us about the things that have made them proud to work for the NHS and our Trust. Every day the NHS works miracles but a lot of the time these go unheard. However big or small we are encouraging staff to post their Moments of Magic on the message board we have set up especially for this purpose.

Each month the Chief Executive chooses a monthly winner and then overall winner for the Golden Hearts ceremony from the previous 12 months.

The winning individual will have dedicated at least 25 years of their career to the NHS. They will truly reflect the 6Cs: Care, Compassion, Competence, Courage, Communication, Commitment; and the Trust values: Care, Honesty and Accountability.

You will score more highly if you can show how this person has:

Demonstrated altruism and compassion in their working life

Committed their career to improving services for the benefit of patients and/or staff

The winning team will truly reflect the 6Cs: Care, Compassion, Competence, Courage, Communication, Commitment; and the Trust values: Care, Honesty and Accountability. They will be able to demonstrate a healthy professional culture focused on delivering, or supporting the delivery of, great care.

You will score more highly if you can show how this team has:

Sustained a positive culture or team spirit or achieved a significant improvement in culture/team spirit

Received consistent positive feedback from patients or internal customers

This award will go to a team or individual who has learned lessons when something went wrong, and has used the learning to take action and make improvements for the benefit of patients and/or staff. The learning could arise from an incident, a concern (including a complaint or PALs query) or from a clinical audit.

Your nomination will score more highly if you can show how this person or team has:

Listened to feedback/concerns raised and taken action in response

Provided feedback to teams/individuals involved to share the learning

Made an improvement that can be evidenced for the benefit of patients and/or staff

This award is open to any apprentice who has either completed a programme of study or is currently on a programme of study. Apprentices on fixed-term employment (i.e. not substantive during the period of their apprenticeship) can be nominated for this category by managers, supervisors and colleagues.

Your nomination will score more highly if you can show how this person has:

The winning team of the year will have a strong shared vision. They will communicate and engage well with their colleagues and other parts of the Trust and will have excelled themselves in the last 12 months with an inspirational effort. They will truly reflect the Trust’s values and behaviours as detailed in the Staff Charter.

You will score more highly if your application includes details of the following:

How the team contributes to the delivery of great care, and shows excellent team spirit and camaraderie in doing that

Specific examples of where the team has excelled itself and where they have demonstrated the Trust values/behaviours

Details of excellent communication, staff engagement, service improvements and partnership working either within or outside of the Trust

The winning team of the year will have a strong shared vision. They will communicate and engage well with their colleagues and other parts of the Trust and will have excelled themselves in the last 12 months with an inspirational effort. They will truly reflect the Trust’s values and behaviours as detailed in the Staff Charter.

You will score more highly if your application includes details of the following:

How the team contributes to the delivery of great care, and shows excellent team spirit and camaraderie in doing that

Specific examples of where the team has excelled itself and where they have demonstrated the Trust values/behaviours

Details of excellent communication, staff engagement, service improvements and partnership working either within or outside of the Trust

These individuals will all truly reflect the Trust values and behaviours set out in the Staff Charter. They will score more highly if examples of how they demonstrate Care, Honesty, and Accountability are included. They should also reflect and display the 6Cs (Care, Compassion, Competence, Courage, Communication, Commitment).

This is a special award given to the health group that receives the most nominations. You cannot nominate a health group for this award directly as it is based on the final number of nominations received.

We are waiting for your nomination!

Give someone the recognition they deserve by nominating them for a Golden Hearts Award.