If a delivery is refused for any reason, the customer will be held liable for the full cost of the invoice.

Weather related delays, mechanical failure etc. which result in loss will not be covered.

Orders shipped to a FedEx hold facility must be picked up within the first three hours of opening.

Livestock Care:

Customer must follow the Blue Zoo Acclimation Guide even if the animal(s) appear to be dead.

Livestock must be placed in an aquarium with compatible species (please see our Compatibility Chart). Choose livestock carefully, because animals which exhibit signs of physical abuse or damage due to harassment will not be covered.

Water Parameters:
Tank's water chemistry must be within the following parameters:

Temperature: between 75-80 degrees F and constant

pH: 8.1 - 8.3

Specific Gravity: 1.020 - 1.025

Ammonia: 0.0 ppm

Nitrite: 0.0 ppm

Nitrate: 0.0 - 20 ppm

Arrive Alive Guarantee ONLY

Animals that are guaranteed to Arrive Alive only are not covered under our 7-Day Live Guarantee. If an Arrive Alive item is DOA, you must notify us within one hour of delivery time posted by FedEx. Please see What To Do If An Item Is DOA/DAA for additional instructions and information.

Aquarium Supplies Warranty

Most of the aquarium supplies sold on our site come with a standard manufacturer's warranty. In the unlikely event that a product is found to be defective, we recommend that you visit the manufacturer's website and follow their instructions regarding repair or replacement. Blue Zoo only offers products that the manufactures stand behind. If for any reason you are not happy with the way they handle a problem or if you are unable to contact them, please let us know.