Tomorrow will be the 20th day of waiting for my number to be ported. I have read a few of the horror stories and am wondering if I should call Customer Service, Bell South, or both.

Before subscribing to Vongage, I checked into our local cable company for service. They told me that porting our number would take only 10 days. I am wondering why the cable company can do it in 10 days, yet Vonage takes a minimum of 20 days. I decided not to go with the cable company because I thought their prices were way too high.

I am hoping my number transfers easily, but with the 20th day tomorrow, and no word yet...... should I be worried?

Any help would be appreciated. And by the way, our Vonage is working great and we love it!

Yes you shuld be worried. They are FULL OF PROMISES that they cannot keep. I've been fighting with them since March 14th. I still can't use my phone. What's really weird is that if I dial my home number, which is still on Comcast, with my Vonage virtual number......my cell phone rings. I never even gave them my cell phone number, nor did I call forward it. Their system and their customer service is the WORST that I have ever seen. I am an expert in customer service - I teach it. They really need help. I just gave them 10 days to get it right or I'm done.

well porting of phone number will be that easy,, if....!!! the old carrier release the number as early as they receive the letter of request but if NOT!!!well, wasn't the Vonage problem anymore.it's the other carriers issuewhich caused a lot of delays!!!