I received an email this morning again asking me to download a chrome removal zip file. After entering the URL to retrieve the file, I received alerts saying that this was not advisable because it was likely a malicious site trying to get financial information from me, as a result I aborted the attempt and am trying to get additional information from Malwarebytes Staff. To date I still have SearchMine running my Chrome SE. Still awaiting results and losing faith this can be done by your company.