The A/I collective doesn't have any particular needs for the administration of its servers.
We appreciate any software released under GPL and useful for the safety of the data contained in our servers.
However, we invite you to use your skills and resources also to create small servers offering services for anonymity.

Yes, it can. Connectivity is very important, and unused bandwidth should always be used.
If you can and know how to do it (contact us if you need help), you can install a server and offer any service
you wish (proxy, anonymizer, mailing-lists, p2p...).
If you have a lot of unused bandwidth but no time to follow a server, contact us: we'll make out a solution to
exploit your unused bandwidth :)

Good: it's a brilliant idea. We can only advise you to read the docs about the configuration of a
Debian server, and perhaps give you some tips.
Read some pages in our website and contact us for any suggestion :)

Our services don't have a fixed price. Of course, since we have to provide for our servers infrastructure and
connection, we do need money. We generally launch annual fundraising campaigns, asking for donations according to
each user's possibilities (hoping that groups and collectives manage to donate more).
For instance, 10 euros will be sufficient for mailboxes, 20 for mailing lists and if a group using a website
reaches 50 euros, it would be wonderful.
However, even if you donate few euros, we'll be very grateful! If you want to know more, read our page about
donations.

No: donations to A/I cannot be legally deducted from taxes. They could, if we were a legally recognized non
profit organization, but to obtain such a status we'd have to undergo bureaucratic procedures we haven't
considered sustainable sofar. If you think that such a development could be useful, let us know:
it could perhaps give us the right input to rethink our status ;)

It depends on the payment modality you choose: if you give us the money personally, or hide it in a CD you send
by mail, they are.
If you choose to pay by draft or by credit card, your bank will keep track of this transaction.
However, we don't keep a record, but in our hearts ;), of the people who contribute money to our project.
Unfortunately, we don't know yet how to receive online donations anonymously: can you suggest one?

If you are talking about exchanging a link or a banner with money, our answer is obviously No.
We never accept advertising banners/links, from anyone. We accept donations from anybody, provided there's no
condition, wether explicit or implicit.

4. Contacts and support

We're sorry about that. But if you find it unacceptable, we advise you to use a different server!
Our collective always tries to do its best to keep everything functioning,
but as you should have already understood, we are never paid for this service and sometimes problems are
difficult to solve.
Trust us, give us a little time, and we hope we'll improve our services always more. And this will also be
possible through your donations.

Managing this project does request time, but it is not a job for us (meaning that we are not paid for it):
that's why you can receive an answer 10 minutes or 10 days
after you've sent us a message. This can depend from the weather or from a locust invasion: you can never know!

Perhaps you requested a service without having an account with us: in this case, you first have to ask for a
mailbox and then you can ask other services.
Or perhaps you requested a blog but you don't have a reliable mail account. In this case, you first need a
mailbox with us or with another server granting anonymity, and then you can have your blog.
Or else there are some problems in your browser setting: if you experience such problems, please contact us at
info@investici.org.

5. Anonymity and Policy

Trust actually depends on you: we have a confidence relationship with many users of ours, and we have a
manifesto describing all the aims of this project.
But this is not a reason enough to entrust us your whole privacy. Even if we try
to prevent this, we could lose control over our servers anytime (due to a police seizure, to a casual interruption of our services or to a bug,
for instance). We can't therefore grant that your data in our servers will never be violated and warmly
invite our users to:

When requesting an account, you are asked to fill in a form with your data. The information you enter there
is the only data we have.
The most sensitive of these data is the mail address you have previously activated with another server: we like
to underline this because we don't want to give any illusion of total anonymity or to grant a safety we are not
able to assure.

We don't keep any logs containing sensitive data.
Our servers keep no records of the IP addresses by users connecting to them.
We only keep logs for debugging and security purposes.
To learn more, read our policy.

6. About mail and mailing lists

Theoretically it is unlimited: so far, we have trusted our users common sense, and we expect a certain degree of
self-management and responsibility by our users, who should know that our project is totally managed on a
volunteering basis and is only supported by our users donations.

It means that you sent too many messages, so your account is temporary blocked.
Limits are:
100 recipients in a day
or
10 messages sent in an hour
If you are using your mailbox to send mails to a lot of recipients
maybe you should ask us of a newsletter or a mailing list service.

No, it isn't; but it is a good idea to encrypt you data. Would you send a postcard with your personal data openly
visible. A message that hasn't been encrypted travels "in plain" and you don't need a brilliant computer
scientist to intercept your mail and read it or change its content.
A/I provides both an online encryption system (https instead of http, whereby 's' means 'secure')
and the encrypted protocols IMAP-SSL and POP3-SSL for downloading your mail.
These system do not grant total security, which can only be afforded by encrypting your mail with GPG.
To learn more, read our howto about privacy.

Well, if you have a mailbox in our servers, you need to receive the few messages we send (sent by
A/I).
This is the only way we have to contact you directly, to keep you updated about services and catastrophes and to
inform our community.
You don't need a big effort to read them, so try to do it. At any rate, there are a lot of other free mail
services you can use.
If you receive messages from mailing lists hosted in our servers, which you didn't subscribe to, read on.

If you face such a problem while using webmail, please, notify it to us immediately.
If you're using a mail client, probably you aren't using SSL correctly to connect to our SMTP server.
Check your client configuration with our mail howtos.

If you want to unsubscribe from a mailing list in our server, go to
https://www.autistici.org/mailman/listinfo/LISTNAME
(replacing LISTNAME with the particular list name, for example
https://www.autistici.org/mailman/listinfo/test if the list is called
test@autistici.org). At the bottom of the page you'll find the option
unsubscribe, and if you don't know your password, you can ask for it to be
sent to your address through the specific box in the same page.

No, we won't. Despite our antispam filters, you'll receive spam anyway.
The only thing we can assure is that we won't give away (either for free or for commercial purposes) your mail address.
But, as usual, we recommend you to be cautious yourself, when giving your address around.

If you use your private mailbox for your work, we have no problems (also because we never control the content
of e-mail);
but if you want a free mail address for your job and you've bumped into this project by chance,
then our answer is No.
For further information, read our policy and our manifesto.

No, it isn't. As any other server, also our servers can run into accidents that could undermine its security.
Besides, unlike other servers, our servers are potentially more under control.
We do our best to protect our users' privacy, but this could be unsufficient.
We therefore always invite everyone to download their mail and every other data and/or to encrypt their archives.

Be sure that your password do not contains empty spaces or strange characters,
and that it's not longer than 63 characters (a limit due to the authentication
software we use). If you still cannot login in the webmail try to change your
password from the user panel. If you still cannot login maybe you did not use
your mail for some time and it has been inactivated (see below).

Maybe your mailbox has been moved to another server, and mail are syncing, check our blog for news:
http://cavallette.noblogs.org.
Anyway, remember that we do not keep backup of your emails, so if your emails are so important, download them
with a client.

7. About websites

No! Commercial counters are BAD. Apart from being commercial (which would be a reason enough), external conters
make our efforts not to violate surfers' privacy vain.
These counters record data bases with personal data and IP addresses, which are then sold away. We don't like this.
As regards other commercial services, the same principle applies. You may have good reasons, and we can discuss
about them, but we generally don't want commercial services in our spaces.

There's no specific rule about this: let's say we don't set any limits, unless a space troubles a whole server.
If you want to upload "heavy" materials (mainly audio and video), we recommend you to host them in dedicated
space such as http://www.arkiwi.org.

9. Material, merchandising, propaganda, fashion revolution

Those sweaters were all produced and distributed in 2002.
Unfortunately we have no time to manage wares and distribution. As for our whole merchandising, the production
of sweaters will be linked to particular events, such as our kaos tour,
when distribution becomes much easier.