This is a worldwide vote in which the general public will get to choose their favorite customer service in over ten categories including:

Airlines, Distribution & Transportation

Computer Services

Financial Services

Leisure & Tourism

Public Services & Education

Retail

Telecommunications

All companies named as Finalists in the Customer Service Department of the Year categories are automatically included in voting for the People's Choice Stevie Awards for Favorite Customer Service. Organizations will have the opportunity to win two awards: a Gold, Silver, or Bronze Stevie Award, as determined by professionals on the sales awards, customer service awards, and contact center awards peer-review judging committees, and a crystal People's Choice Stevie Award, as determined by the public vote.

Winners of the crystal People's Choice Stevie Awards will be announced at an awards banquet at the Paris Hotel, Las Vegas, Nevada, USA, on February 25, 2013.