SHIPPING

Shipping Options:

Poslaju Malaysia

How much is shipping?

The shipping price is auto-calculated based on your shipping address . A flat rate of RM 7 for Peninsular Malaysia and RM 10 for Sabah Sarawak will be charged. To find out how much shipping is, add the items that you'd like to buy to your shopping cart and proceed to checkout. The shipping cost will be calculated after you've enter your shipping address. Enjoy Shipping Discount of RM7 if you purchase more than RM 125. This is applicable to whole Malaysia including Sabah, Sarawak & Labuan. Not applicable to international orders.

Do you ship to my area?

We ship worldwide.

When will my order arrive?

Under normal circumstances, you get to receive your order via POS LAJU MALAYSIA within 1-3 business days for local orders after payment/order received.

Can I track the shipping?

Yes, the tracking number and courier engaged will be included in the shipping confirmation email. You can check the shipping status via the site provided by respective courier.

Note: Sometimes the tracking number is not working yet because your order has just been shipped. Try to check again in 24 hours and the information should be available.

What if I haven't received my order?

Something might have gone wrong if you still haven't received your order within 8 business days after you've placed your order and made payment. The first thing you can do is check your order status.

Contact us at 0162801990 or email us talk2us@supermodels-secrets.com if your order status is not shipped, otherwise check whether the shipping address is correct. If nothing is wrong there, track your shipping status via the courier's site. Check with the respective courier company to see if they're holding your order and contact us if they're unable to find it.

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CUSTOMER SERVICE

10.00AM - 7.00PM

Enjoy safe shopping, we will try our best to make your shopping experience a happy one! =)

Supermodel's Secrets is a beauty e-store focused on offering beauty products that works, without burning a hole in your pocket (uh, unless you buy everything in our store at once).Your beauty is our priority, and the quality of our products weigh importantly in our product selection. We bring in only stuff that works - as every product that's offered in our store has gone though painstaking research and/or personal usage and/or testing by our founder, Michelle C or her family members /friends (Feel free to ask her - She'll be happy to answer your queries). Supermodel's Secrets is all about models' real beauty secrets and hence it's name. Read our founder's message to know more.