This charge exists in addition to the applicable boarding fees and taxes, and varies in accordance to the type of reward you're collecting. In order to inquire as to the cost of collecting your reward, please contact us via our Contact Center or LAN offices.

TYPEOFAWARD

CHARGE

United States

Domestic Flights

US$ 15

International Flights

US$ 25

Intercontinental flights

US$ 25

ChargesonlyLANserviceoffices

If you collect the reward via LAN.com, YOU PAY NO SERVICE CHARGE!

2. Fees for changes and returns of LANPASS premium tickets

2.1 For tickets exchanged beginning on August 01, 2013.

FLIGHT DISTANCE

DAYS BEFORE THE FLIGHT

(USD)

CHANGE TICKET

RETURN TICKET

SHORT0-2.400 KMS.

0 to 5 days

$35

$40

More than 5 days

$20

$25

MEDIUM2.401 - 6.100 KMS.

0 to 15 days

$80

$120

More than 15 days

$40

$60

LONG MORETHAN DE 6.100 KMS.

0 to 21 days

$150

$300

More than 21 days

$75

$125

Exchanges and returns of LANPASS premium tickets must be made through the sales office and Contact Center.

2.2 For tickets exchanged beginning before August 01, 2013.

EXCHANGES

LANPASS will charge a fine for date, route or flight changes. This charge will vary depending on the type of award claimed.

RETURNS

If you want to return a ticket redeemed using kilometers, a fine in kilometers, which varies according to the reward that you have redeemed, must be paid.

Which awards may be returned?

In order to be returned an award must comply with the following:

Award conditions allow it.

The ticket is currently valid and unused.

The request was made on or before the date of travel.

Claimed kilometers may not have reached their expiration date.

How do I make a return?

Request a reward ticket refund by filling in our form or by calling the LANPASS Contact Center. Once your refund has been processed, the kilometers that have not expired will be credited again to your LANPASS kilometer account.