TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

3.05Rooms

2.05Service

3.05SleepQuality

2.05Value

2.05

“O.K. for one night”

May 13, 2014Tina Gershman, Knoxville, Tennessee

Overall this hotel was O.K. for a one night stay. Staff's attitudes were neutral (just appeared like they were going through the motions) Next time I will stay at the comfort inn down the street for comparison.
Pros:
- Very clean rooms and bathrooms
- Bed was comfortable
- Hot water and toiletries provided
- In room coffee maker
- Free Wi-Fi
Cons:
- Lobby is locked at night therefore check-in is done at a small fast food style restaurant window
- Hotel is outdated (verify if an elevator is available to second floor, I didn't see one and was directed to the exterior stairs)
- Multiple guests had to wait 5+ minutes for check out since there was no one at the front desk at 8:30 AM (and we were actively looking for someone!)
- Breakfast is a joke (only cereal, waffle maker, peach yogurt, very runny plain oatmeal, white bread, NO real protein!)
- Price not worth the stay (69.99 plus tax) Similar hotel was around the same price though.
- DO NOT USE THE LOBBY COMPUTER FOR ANYTHING PERSONAL!! POP-UPS GALORE! Windows XP and Internet explorer version 6 or 8 which are longer supported by Microsoft are installed and potentially not safe.

Read management response to this review.

Management response from HospitalityMgr, Manager

We are sorry that you feel this way. We do try our best. We have a phone in the lobby available for all our guests to reach the front desk staff if they have to leave the front desk area to tend to a guest or help with a housekeeping issue (and there is a sign at the front desk to please pick up the phone if no one is at the desk). Our new breakfast options include healthier options and items with less sugar to accomodate our guests with health issues such as diabetes.
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