We are experiencing a problem with adobe flash and the managed add ons in IE9.

OS - Win7 64bit

Browser - IE9

I install flash across our company using GPO startup scripts and the MSI for IE. Flash has always been successfully deployed by this method.

Now, when I recently updated to the latest version of flash, initially flash installs fine and can be seen in the managed add-ons within IE9 (Shockwave Flash Object). BUT upon rebooting the pc flash no longer appears in the managed addons of IE9 but it is still installed, for this can be viewed through add/remove programs.

Therefore no flash content can be viewed after the reboot of the Win7 pc.

Active X filtering is turned off.

We also updated to this flash version for our xp 32bit pc's using the 32bit flash msi and have no problems after a reboot.

I'd like to add to this discussion as I am having some similar problems and I couldn't figure out how make a post to ask a question.

I bought a new laptop about a week ago, and I downloaded and installed the latest version of Flash Player on the same day. Everything was fine until yesterday evening. I cannot watch any videos on any websites. If I right click over a video it's as if i'm just right clicking a webpage. Also things such as Facebook and my security program are just blank white. My laptop is running Windows 7 64bit and Internet Explorer 9. I always have Active X filtering off. I tried reinstalling and defaulting my Internet Explorer and nothing changed. Flash Player shows up in my programs list but nowhere else. The add-ons are enabled. I tried it with my anti-virus and Windows Defender on and off, no change. I did a complete clean uninstall and now I can't redownload Flash Player. I have no viruses either. I also have a desktop running Windows Vista 32bit and Internet Explorer 9 and and it has the latest Flash Player. I run the same programs and settings on both computers and my desktop has never had a problem with Flash Player, it works fine on there. Sorry for the long post but I wanted to add in every detail.

I have tried everything including a 'clean' install as described elsewhere on Adobe.

There are some differences.

After unchecking 'Active X Filtering' and using Windows Media Center to force the download of the Netflix app, we

can watch Netflix video on IE 9. No other video site works, instead you can see the 'Movie not downloaded' message

when you right click. Strangely, it correctly identifies the Flash version. Even more strangely if I click on 'Check Now' in the Flash Player Settings Manager, the validation video runs. I will note that the URL launched from that button uses HTTPS. If I go to the same page with HTTP the video does not run.

Just a thought - maybe this post needs breaking out into two separate posts for I think paulamoody's issue is sometwhat different to the issue that stickman's and I are experiencing, otherwise the solutions maybe tangent to one another and cause further issues whilst trying to diagnose the issues.

I'm a little confused why the reset would work as for the problem is occuring on all win7 clients - this means all users, all users with assigned local admin accounts and also to all users with domain admin account have the same issue whereby flash is installed and after a reboot the 'Shockwave Flash Object' disappears from the managed addons within IE9 and then no flash content can be viewed.

I ran the reset as per instructions and at the end of the run, was told 7 objects were modified. I rebooted and still could not see flash content. I uninstalled flash, rebooted, reinstalled flash, rebooted and still could not see flash content for the 'Shockwave Flash Object' is still missing from the managed addons within the browser.

I can't roll back flash for some users in our marketing department need the latest version due to work they're performing.

This is my final post for this discussion, best of luck to Millsy107, as I know how frustrating these things can be, especially for somebody who really needs them for work or business. I took all the advice I found from reading these forums and nothing worked, yet. I turned off my laptop for about 2 or 3 hours and when I booted it back up flash player was working fine again. This was right after I posted on here. I don't know how but it works fine now. One of those steps must have solved it. My laptop also had some updates before it shutdown so maybe that fixed it. Thanks for your help though Chris, I read through a lot of these discussions before posting and you've been a big help. Thanks

If Chrome is also affected, then I'd try clearing the Flash Player cache, then finally start investigating any virus/security software you have running and temporarily disabling it to see if that causes a conflict.

I hope this post helps anyone else experiencing the same problem as myself for the last couple of days haven't been any fun....!!

I re-downloaded the adobe 64bit uninstaller for flash (for I first downloaded this last year when we rolled out win7 with flash through group policy. I noticed that the uninistaller exe had grown (old ininstaller was 452kb and the new one 612kb). Therefore I don't know what adobe has added to the new compiled uninstaller for 64bit but thought I should try the latest and greatest exe.

I set my script to use the new uninstaller within the gpo. Now upon an install of flash and then a reboot, ShockWave Flash Object remains in the managed addons... hoorah !!

I guess the new uninstaller performs some extra tidying of binaries hence the reason its grown in size - Chris, Is there a paper on what the uninstaller actually does ?

Paul - This is definitely not a widespread issue. There are tens of millions of Windows 7x64 Flash Player installations and this issue only vary rarely comes up on the forum. Without steps to reproduce, this most likely won't be addressed in upcoming versions of the Player. Did you give the steps to clear the cache a try? Have you tried creating a new admin user account to see if the problem also occurs there?

Millsy107 - Glad to hear you solved the problem, though the uninstaller shouldn't have had to be used. If you are interested, please feel free to open up a new bug report at bugbase.adobe.com and include a FlashInstall.log, any gpo scripts and steps you've taken. I'd be happy to forward it to our installer team for their review.

Afaik, we do not have a white paper that describes what the uninstaller does.

You may wish to check again as the problem may be more widespread than you think. It's some kind of security update for IE9 that's the problem and it affects all windows 7 64 Bit operating systems that have automatic updates set to install by themselves as recommended. I Rolled back IE9 and Hid the IE9 update so it would not install until a compatable flash player can be developed. Wally

I believe the problem is that when Windows Updates, Active X Filtering gets enabled where it previously was disabled. There are no problems on Adobe's end, just Microsoft. Fixing the problem is explained in this link: http://forums.adobe.com/thread/867968 Wally