small claims court

Sears tech arrives today, claims contamination within sealed system (4th. time).states he will order parts for it again.Told him nothing doing and to call his supervisor locally, I would like a word with this person.Politely (very hard to do at this point and time), inform sup. that this is the 4th. service call for this same appliance within 4 months and that I would demand a replacement for it. Supervisor states that I need to call their warranty dept.After having to endure the *^~!? ! automated call forwarding system that sears sees fit to annoy everyone with, I finally speak with someone who is alive.Passed on to 3 (gasp!) different departments till I finally speak with 'Carol' in customer relations and inform her of my situation. She is couteous, but aloof.Carols states that she will need to review all of the service tech.'s notes reguarding this case, including todays.Call service tech on his cell phone (this is also in my phones speed dial list) and request that he submit todays findings asap, via carrier pidgeon, santa claus, outrigger canoe or whatever, preferably vial email and that he would please call me when he does so.Tech calls me approximately an hour later and says his findings should be on the sears national database.Submit myself to ever more torture on sears blasted phone forwarding system and speak with 'Archie" in customer relations, he is neither couteous nor helpful, he informs me that since 'Carol' has started this review case that I would need to speak with her! I inform 'Archie' that a review has not been started, but was pending the technicians latest findings, of which, and is, thank God, on their database. Archie gives new meaning to the word stupid, he is insistent that 'Carol' has been assigned to this review and is the only person within the sears hierachy that can help me.After a brief moment to let my blood pressure return to normal, I asked Archie if he would connect me with Carol, I get her voicemail which says she is out of the office and will not return until after the Christmas holidays......, but to have a pleasant day and the merriest of Christmas's!AAAAAARRRRRRRRGGGGGGGHHHHHHHH