UI - Getting Started

CI - Set Mgmt

In Set Management you can learn to manage all your set devices & their associated information. There are several options within Set Management including directories, CPU groups, ACD groups, & Feature Packages, just to name a few.

CI - Cell Phones

CI - Assigned Inventory

Assigned Inventory allows you to view the equipment that is associated to a set device, circuit, cell phone, subscriber, etc. You will learn how to find certain equipment and services & how to view the information.

General Tasks - Reports

Often times, you need to create a ticket for something that does not relate to any configured item. Come learn how to use General Task to track that information and how to generate reports for your work order & trouble tickets.

Services

Acct - Official

Official Accounts are associated to organizations. Learn how to create and manage your official accounts, generate monthly bills for one-time, recurring and call charges, make payments, and view billing history, just to name a few.

Acct - Unofficial

Unofficial Accounts are associated to Subscribers. Learn how to create and manage your unofficial accounts, generate monthly bills for one-time, recurring and call charges, make payments, and view billing history, just to name a few.

Acct - VMI

Facilities

Learn how to manage Connections (Cables), Terminals, and Frames (MDF & IDF). You'll also be shown how they interlink with Sites and Buildings. From Buildings and Connections, you can run reports like fill percentage, path availability, and cable service to Buildings and Terminals.

Switches

From Switches you can manage Switch/PBX configurations, including: Port Groups (Ports, LEN, EQN, TN, etc.), Number Plans, Class of Service and Restriction. You can even see the script history for all configuration changes processed through cairs.net! Also learn how to use SMA for maintenance access.

Directory & Orgs

You organization structure is integral to properly managing your Class A billing. Come learn how to create your organizations and their related account information. We will also cover the Phone Book & DSN Directory for operator directory look ups.

System Admin

As a System Administrator, there are many ways that you can configure cairs.net. Come learn how to configure cairs.net to run exactly the way you want it to. We will cover security, work flows, service management, to name a few topics.

Subscriber Portal

Learn how to use the Portal to automated bill distribution and billing reports to TCO Groups, configure on-line Request and Configuration Packages to connect them to the Orders & Trouble system, and learn how to provide an on-line Phone Book.

Official Billing

If you're needing to generate a monthly bill for each of your organizations, this is the course for you! We'll step you through the process from creating an account to generating a bill for one-time, recurring and call charges.

Unofficial Billing

If you're needing to generate a monthly bill for each of your subscribers, this is the course for you! You'll be shown the process step-by-step of creating a subscriber, associating the account and generating a bill for one-time, recurring and call charges.

Help Desk/Work Order Clerk

This step-by-step guide will give you a little background information on how work orders are designed with cairs.net. We'll then walk you through the process of completing a work order from start to finish, including what actions you can perform on a work order in progress.

Inside Plant

Did you know that you can create your complete MDF with row, blocks and pins? If not, come look through this guide to learn how to create your frame. This information will be key when you want to be a dedicated plant.

Outside Plant

In this step-by-step guide, we'll walk you through the process of building your complete facilities plant. We'll start with a foundation of sites and then build on that with Connections, Buildings and Terminals.