"There when I needed them"

I was in pain and the ambulance team and the A&E team assessed and started my treatment smoothly and quickly, with the administrative work being done at the same time so that I didn't have to wait.

What could be improved

I had to walk to the pharmacy and then wait to get a prescription - written by A&E - filled to take home, as if they were two separate teams. It would be much better if they were more integrated, at least from the patient viewpoint.

Responses

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.