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Filofax Warranty

The Filofax brand was founded in 1921 with a goal of providing exceptional products which improve the lives of our customers.Throughout our history, and even more so today, we are confident that Filofax continues to deliver on its promise of providing the very best in quality, style and functionality.

We are extremely confident that you will find your Filofax to be superbly made, however if aproblem does arise you should know that Filofax warrants all of its Filofax branded products tobe free from defects in workmanship and materials for a period of one (1) full year from the dateof original purchase.

Should you experience any failure in workmanship, or materials, within the first full year ofownership, simply return your purchase to the address below. You will be required to provide proof of purchase and also provide for the initial cost of return shipping to our facility. If you do not have a proof of purchase, then the item you are returning must be currently in our range or currently listed on our website as a full priced item. If upon inspection we determine that your Filofax is defective, then we will agree to repair or replace itfree of charge, and we will also refund up to $8.00 of the cost that you paid to return the item tous. The decision to repair or replace remains with us. As our models/styles/colors changefrequently we will make every effort to replace your Filofax with one that is similar in style, sizeor color.

This limited one year warranty does not cover damage from normal wear and tear, accident,abuse or damage caused by improper handling, cleaning or care. Normal wear and tear mayinclude slight changes in the appearance of the leather, vinyl or fabric covering, Normal wearand tear may also produce scratches, scuffs, tears, cracks, creases, worn-edges, stains, fadingor stretching. Snaps and zippers may also show wear and tear over time. If any of the abovedescribes the condition of your Filofax product, and you only require non-warranty repairservices, please click on this www.ssia.info to be connected to a list of local craftsman who maybe able to assist you with repairs for a fee.

Growth marks in leather are part of the natural beauty of leather products. While great care istaken to minimize the amount and appearance of growth marks, we cannot guarantee thatnatural products are totally free from these characteristics.

If we authorize the return of your product, we strongly recommend that you ship it to us using aservice that provides tracking information for your package. Shipping in this manner will enableyou to confirm the delivery of your package to our location. Filofax is not responsible for damagein transit, or lost shipments while inbound to our facility. Also, when returning your product,please include a brief note describing the exact nature of the problem, a copy of the original