Technical Writer

FlexiSAF is seeking a technical writer who can work with our developers and users to gather the technical information needed to create and maintain a wide variety of documentation. At FlexiSAF, we see docs as an integral part of our products. Our technical writers work within all of our groups, including engineering, sales and marketing. This cooperative, embedded approach results in documentation that educates and entertain our users to help drive adoption of FlexiSAF solutions.

Responsibilities

Work independently to gather information from software developers and product management about new features, and create (helpful, interesting, well-organized, consistent, high-quality) content from scratch.

Participate in agile feature team meetings and represent the interests of the tech pubs team (and clients). If you have a great idea to improve a product feature, share it!

Uss the product, test each procedure and workflow, become an expert user, and advocate for FlexiSAF customers. If something seems difficult to document, it’s probably difficult to use and understand. Speak up when you see a problem that prevents FlexiSAF from being awesome.

Work closely with customer support to identify opportunities to make the documentation better and then execute those opportunities, all while being responsive to customer requests for information.

Writing blog posts and other content about anything and everything FlexiSAF