The need for a quality system in a company for bread and bakery production in Macedonia

Mitreva, Elizabeta and Gjurevska, Simona
(2018)
The need for a quality system in a company for bread and bakery production in Macedonia.
Quality - Access to Success, 19 (166).
pp. 118-124.
ISSN 1582-2559

Abstract

Changes in the business environment of companies require raising the quality standards as a result of the increased demands of buyers/users and all interested parties. Sustainable competitive advantage and resource optimization is achieved by quickly adjusting the changes and requirements. In this paper, a research was carried out to apply the philosophy of TQM to a bread and baking company and its impact on the overall performance of business processes. The results of the survey showed that the quality system affects the achievement of the company's goals. In order for quality to become an integral part of the organization's structure as a whole, it is necessary to implement the new quality philosophy in all segments of the organization. Therefore, the philosophy of TQM plays a key role, and optimization of business processes is the basis for functioning in the business community.