RECENT GRADS ONLY – Customer Service Representative, Credit and Investments, Royal Bank of Canada

RECENT GRADS ONLY – Customer Service Representative, Credit and Investments, Royal Bank of Canada

Location: Halifax, NS

Program:

Category: Recent or Potential CBU Grads

Requirements

About RBCRoyal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

Inclusion and Equal Opportunity EmploymentRBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

What is the opportunity?

This unique position calls on your customer-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re enabling clients to leverage our digital tools, helping our clients with their investment and financing needs, or introducing a client to a partner to fulfil their needs, your expertise will contribute to creating meaningful and memorable client experiences enabling client satisfaction and loyalty.

What do you need to succeed?

Must-have

Flexible to work shifts between hours of operation i.e., 9am to 11pm, including weekends and holidays

Flexibility, eagerness to learn, strong personal ethics, and a drive to succeed, with the ability to work independently or as part of a team

Mutual Funds accreditation (Investment Funds in Canada or the Canadian Securities Course), or willingness to obtain within six months of start date

Contribute to team results by supporting all colleagues to be successful in meeting client needs.

Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients

Proven ability in building rapport and maintaining client relationships within the financial or service industry

Previous experience working in a Contact/Call Centre or in a fast paced service industry

Responsibilities

What will you do?

Be part of a unique opportunity to engage with clients in all areas of the RBC Digital Advice Centre, uncovering banking needs, providing help and advice, as well as identifying client centric solutions and referral opportunities

Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits

Opportunity to achieve great success and grow your career with RBC and across business

Continued opportunities for career advancement

World-class training, coaching, and development opportunities

Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training

Application Details

When you get to webpage go to top, right hand corner and click apply here. Enter your email and create an account. You will upload your resume and all required documents to this account.