Executive Insights Podcasts

Insight & Analysis

The UCStrategies Experts share their expertise in bylined articles, opinion pieces, blogs, and podcasts, to define unified communications, educate you about unified communications technologies, and help you make informed decisions about unified communications solutions.

Resources

UCStrategies.com defines unified communications as “Communications integrated to optimize business processes.” The definition of unified communications narrows significantly when you can read and hear about real-world examples that other companies are implementing right now—and apply them to your situation.

This section offers learning tools to help you plan your unified communications implementation.

Planning

This section provides a practical, vendor-independent service to any Enterprise that is seeking the benefits of Unified Communications. How do you pull everything together to implement unified communications? Use the tools in this sequence to define unified communications for your business.

Contact

UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.

A supplier of objective information on unified communications, UCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of unified communications since its inception.

In this Executive Insights podcast, UCStrategies welcomes ThinkingPhones to the call to discuss the company's mobile initiative. Moderator Michael Finneran, Jim Burton, and Evan Kirstel of UCStrategies are joined by Steve Kokinos, ThinkingPhones Founder & CEO, David Laubner, Vice President of Marketing, and Alex DiNunzio of Product Management.

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by George Platt, CEO and President of ESI. The company started out 28 years ago as an OEM provider of voice messaging, and today develops business communications products targeted to businesses of all sizes.

In this Executive Insights Podcast, UCStrategies' Jim Burton continues the conversation about HP’s Software Defined Networking (SDN) innovation with Manfred Arndt, Chief Technologist for UC&C and Mobility at HP. Almost a year later, HP brings into discussion new SDN content: Lync QoS optimization for next-gen WLANs, and “how to” information for those interested in leveraging this SDN innovation in their existing networks.

In this Executive Insights Podcast, UCStrategies' Jim Burton continues the conversation about HP’s Software Defined Networking (SDN) innovation with Manfred Arndt, Chief Technologist for UC&C and Mobility at HP. Almost a year later, HP brings into discussion new SDN content: Lync QoS optimization for next-gen WLANs, and “how to” information for those interested in leveraging this SDN innovation in their existing networks.

Jim Burton of UCStrategies caught up with Tim Passios, Vice President of Solutions Marketing at Interactive Intelligence, in this Executive Insights podcast. The topic is the recently completed Customer Service Experience Study (Wave II). The second annual international survey involved about 1,500 consumers, and 500 IT professionals and customer care leaders.

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by Christine Howley of Verizon, Marketing Committee chair of the Open Visual Communications Consortium (OVCC). Founded in October 2011, the OVCC’s mission is to enable an environment with simple, anywhere, anytime, any party video communications.

UCStrategies' Jim Burton is joined by Joe Staples, CMO of Interactive Intelligence, in this Executive Insights podcast. Discussion topics include the rise of the Interactive Intelligence brand, the Cloud and hosted provider services, how the company has connected with its customers, and its third party relationships.

In this Executive Insights videocast, Jim Burton of UCStrategies is joined by Jens Madsen, Director of Professional Services, DataLink Networks, and Asim Faiz, Director, Strategy Operations, Carmichael International Services.

In this Executive Insights videocast, Dave Michels of UCStrategies is joined by Pascal Menezes, Principal Program Manager Skype and Lync Strategic Relations Solutions (SRS) for Microsoft, and David Giangano, CEO of Nectar Services Corp. The topic is UC Software Defined Networking (SDN).

In this Executive Insights podcast, UCStrategies' Jim Burton is joined by Pascal Menezes, Principal Program Manager Skype and Lync Strategic Relations Solutions (SRS) for Microsoft. The topic is the UCI Forum, and UC SDN (software defined networking).

In this Executive Insights podcast, UCStrategies' Jim Burton and Michael Finneran are joined by Craig Partridge, Worldwide Strategist, HP Technologies Services Networking. They discuss the impact of the "random acts of mobility going on in most enterprises," and the programs HP has to address mobility issues, including their Mobility Transformation Experience Workshops.

Joining Jim Burton in this UCStrategies Executive Insights podcast is Brad Herrington, Senior Manager of Solutions Marketing at Interactive Intelligence. Topics include how the company has adapted to changes in the contact center industry, the growth of the company's cloud business, and how it is serving the small contact center market.

Jason Alley, Cloud Solutions Marketing Manager at Interactive Intelligence, joins Jim Burton of UCStrategies in this Executive Insights podcast for a conversation about what's new in the world of cloud at Interactive Intelligence, including financial results for the second quarter and first six months of 2013.

Jason Alley of Interactive Intelligence joins UCStrategies' Jim Burton for a discussion about their new cloud-based solution addressing contact centers from 10 to 50 agents, the Interactive Intelligence CaaS Small CenterSM.

In this Executive Insights podcast, Jim Burton of UCStrategies is joined by Jason Alley of Interactive Intelligence. They discuss the company's Q3 financial results, and the impetus behind companies moving contact centers to the cloud.

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Unified Communications

Communications Integrated to Optimize Business Processes.
UC integrates real-time and non-real time communications with business processes and requirements.
Uses presence capabilities for coordination, and presents a consistent unified user interface and experience across multiple devices and media types.