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Version 10.2.074.000 STILL won't update for me

OK, I waited ages for a supposed fix to the previously known "update failure" issue, but once I updated to 0.74 I thought the issues had been fixed since the "at risk" message disappeared, but after a week it has appeared again.

Re: Version 10.2.074.000 STILL won't update for me

Version of ZA used? The fix is for ZA without the antivirus and not other versions. Which ZA are you using? Right click the ZA icon near the clock --> about --> copy to clipboard --> paste it here in a reply.

If you use ZAfree with antivirus, how do you connect to internet? DO you run other security software (even if disabled)? Using proxy? Net limiting software? etc. There is something on the system blocking the update.

Re: Version 10.2.074.000 STILL won't update for me

Originally Posted by SteveDC

OK, I thought I had responded here but If you use ZAfree with antivirus, how do you connect to internet? DO you run other security software (even if disabled)? Using proxy? Net limiting software? etc. There is something on the system blocking the update.OK, I thought I had responded here but obviously not !!!

It is the AV that won't update.

ZoneAlarm Free Antivirus + Firewall version: 10.2.078.000

I will have to ditch ZA AV if we can't fix this since doing a full re-install every week is obviously not a solution.

BR,
Steve

Hi;

obviously not enough information to diagnose and resolve your problem.!!!

remember this request by Guru Fax for information..

If you use ZAfree with antivirus, how do you connect to internet? DO you run other security software (even if disabled)? Using proxy? Net limiting software? etc. There is something on the system blocking the update.

The More information you post the more likely users here will be able to understand the issue and try to help.

alsois this a DeskTop, Laptop computer or Netbook;

what kind of Connection to the Internet do you have?

Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.

Re: Version 10.2.074.000 STILL won't update for me

OK, This is a system that was working fine until a ZA update (from what I can remember at least).

It is a desk top with a hard connection to the internet.

It happens whenever either a forced update or an automatic update occurs.

No other security software installed (trying to replace a removed AVAST and AVG which are completely uninstalled, well... as complete as both those programs actually accomplish!!). No proxy, nothing else I can think of. WinPatrol is installed but tried with it disabled too.

Are any log files generated which we can look at to determine exactly what stage is getting blocked?

The setup and applications installed and previously installed (Avast, WinPatrol etc...) are the same as on 2 other machines which seem fine.

@Fax : I am not trying to restore anything, I am just trying to get the AV database to update.

Re: Version 10.2.074.000 STILL won't update for me

Did it ever worked before in this machine? If yes, then we can try to troubleshoot. If not, it is unlikely that you will manage to resolve it as it could depend on broken OS, security left overs, registry permissions... etc. Hundreds of possible reasons.

ZA AV is generating logs. But these are difficult to intepret. Also you have not specified the OS version used and hardware. So I cannot indicate you where to look for them.