Replace your controller

Before you request a replacement controller, check the troubleshooting topics at All about your Xbox Elite Wireless Controller. Many issues that affect your Xbox Elite Wireless Controller can be resolved with the help of these topics.

Important If you do need to send your Xbox Elite Wireless Controller to our service center, do not send removable parts with your controller. They will not be returned to you. Keep all the removable D-pads, paddles, and thumb sticks. You'll receive a replacement controller without these parts, so you'll need to use those original parts with the replacement controller.