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Windows 7: Unable to update my ATI Video Card Driver

EVERY TIME THERE IS AN UPDATE FOR A NEW VIDEO CARD DRIVER FROM THE AMD.COM WEBSITE. I TRY TO DOWNLOAD IT AND NOTHING HAPPENS.
MY LAPTOP HAS BEEN SENT BACK FOR REPAIR TWICE TO ASUS FOR THE SAME ISSUE. THE SECOND TIME MY LAPTOP WAS SENT BACK FOR REPAIR THE MOTHERBOARD WAS REPLACED, BUT I AM STILL NOT ABLE TO UPDATE THE LATEST VIDEO CARD DRIVER.. THE ONLY TIME THAT I AM ABLE TO UPDATE THE VIDEO CARD DRIVER IS WHEN I FORMAT MY COMPUTER, BUT I DO NOT PLAN TO DO THAT EVERY MONTH JUST TO UPDATE THE DRIVER. ANY IDEAS???

When ever I download select individual drivers this applications hangs and will not install the driver. I have tried this numerous times..

How about a manual install method, which does not use the ATI Install Manager itself. Instead, it just uses the driver files in the unpacked directories when you ran that ATI-provided installer file you downloaded.

I don't want you to run the ATI driver files to completion. I only want you to run them far enough so that they unpack into folders somewhere. At the first opportunity cancel out of the installation process (leaving the expanded folders where you know to find them).

Then, you can perform the complete install or uninstall using Device Manager... not the SETUP.EXE inside the expanded folders from above. You're NOT going to be seeing anything like that normal GUI interface which comes from their SETUP.EXE and their ATI Install Manager which is causing the problem.

Instead, right-click on Computer and select Properties, and then select Device Manager.

If your video card is currently installed, you can expand "Display adapters" and you should see your ATI Radeon card there. Right click on that item and select "uninstall" (and also be sure to check the "delete driver file" option box). It will then uninstall and be gone from "Display Adapters".

Now reboot. You'll come back up in VGA mode (probably 800x600) but you can at least adjust the resolution using the Microsoft drivers for now, just to be able to see more.

If your video card was already uninstalled, you can obviously skip the above step.

Now, with your video card and previous driver uninstalled, once again go back into Device Manager (as above) and your video card should probably be seen down in "other devices" with a yellow exclamation mark, or maybe in "display adapters" as some generic video adapter.

Wherever you see that display adapter card, right-click on it and select the "update driver software" item on the popup menu.

The "update driver" dialog will allow you to specify where the drivers are located. Navigate to the high-level folder where the downloaded ATI DD driver file self-expanded. You can navigate down (say, to \Support) but it's really not necessary if you also have the "check sub-folders" option checked. Click OK, and the "update driver" process should drill down through the self-expanded driver folder structure and will pick up those 11.3 (or whatever) driver files from ATI... in their Win7-compatible form.

No need to run the ATI Install Manager to do this. Win7's Device Manager can update/install drivers just as easily. You should get a "driver install successful" when it's all done, showing the proper driver date (e.g. early in March for 11.3).

And the proper name should now appear for the video card in the "Display adapters" of Device Manager.

Reboot. When you come back up it should be installed and running. Latest version from the self-expanded driver folder.

You can then run the CCC installer, which I had no problem with. It self-expanded, ran its own SETUP.EXE, and had no problems. Only the driver part had problems. Perhaps I would have had no problem with the "suite", but I don't want to use it.

Note that you may not even have to first UNINSTALL the existing drivers. You can just take the straightforward "update driver software" path directly. This is essentially what happens when a hardware vendor provides a driver update to Microsoft and it eventually is made available through "Windows Update". If you choose to install that optional hardware item from Windows Update it will simply be applied directly, right over your existing currently installed driver... to accomplish the update. Magic. It works, and you don't have to use ATI's Install Manager or the like.

Well, what's really going on there is exactly what I'm suggesting you might try in my story above... a "manual application" of the driver file found in that expanded directory that you get when you RUN the downloaded ATI driver installer file. I'm talking about the "separate" ATI DD download, not the "suite" or Catalyst Control Center downloads.

Note that if the drivers in the expanded directory do not correspond to your video card/chip hardware (e.g. if ATI doesn't actually support your laptop's Mobility chip), you may get a message from Device Manager that "you already have the most current applicable driver installed". So just be prepared for that.

Here is the manual install method I recommend. This will NOT use the ATI Install Manager method, which doesn't seem to be working for you. No problem... you can (or hopefully SHOULD be able to) install the updated drivers manually.

But please follow the steps below, and then report back as to whether or not this works for you.

We're not going to actually run this file (which is really the ATI Install Manager in charge of things) to completion. But you will RUN it just far enough to self-expand itself into a \Support folder location on your computer somewhere (say, in C:\ATI by default) so that we can navigate to it later.

(2) RUN that 86.4MB downloaded file yourself, through the first step which is the self-expansion somewhere. You can either accept the default target location for the self-expanded output folder or modify it as you see fit. When you're ready, push the INSTALL button and it will self-expand.

(3) Eventually, after self-expanding it will auto-execute the SETUP.EXE program inside (i.e. the ATI Catalyst Install Manager) and will reach the initial "Welcome" presentation.

(4) Push the CANCEL button in the lower right corner. We don't want to run this ATI Installer because it doesn't seem to be working for you. At the very least, it's not part of the "manual driver update" procedure we're going through.

Note that this same manual driver upgrade procedure is very much what actually happens when a hardware vendor makes new drivers available to Microsoft for delivery through Windows Update, and you choose to let Windows Update apply that driver upgrade. Win7's Device Manager gets involved and applies the new driver files very much like we're doing it now, except quietly and under the covers.

Anyway, after you push that CANCEL button you will now have all of the driver file components for 11.3 Catalyst for the Mobility products... in a folder structure under \Support.

In that same folder location you also have the installation files for Catalyst Media Center (if you want to run that one later) and OCL, but first let's get the driver installed.

(5) Now on your desktop (or from the Start button) right-click on the Computer object, select Properties from the popup menu, select Device Manager, and click on the "expand" arrow next to "Display adapters" on Device Manager's presentation to reveal your currently installed ATI Radeon Mobility HD 5470.

Now right-click on that Mobility HD 5470 item to get a popup menu. DO NOT CLICK ON PROPERTIES in that menu... but DO CLICK ON "update driver software" to enter the manual driver upgrade dialog.

For example, on my own desktop with an HD 4850 video card:

(6) When you select "update driver software" you will then get a new window with the "how do you want to search for driver software?" question, and you will click on the SECOND one... "browse my computer for driver software, locate and install driver software MANUALLY".

(7) This will then present another window, to allow you to navigate to where the driver software files are located (i.e. that \Support folder from the self-expansion first step).

The "browse" button on this dialog really doesn't work as you'd expect (at least it doesn't for me), but you can just force the auto-fill process to automatically fill in the location for you, by clearing the area and then manually typing in the starting high-level folder location.

For example, start with "C:\ATI". Then, if you just type one more character of "\" in the next position (to indicate to auto-fill the end of the prior path level and the start of the next path level), auto-fill will look at the choices available and present them all to you. You then just select which one you want to move to next, and it will continue.

But really, it's not necessary to fully complete the target name where the INF drivers live. In fact, it's really not necessary to go much lower than C:\ATI\Support (or whatever high-level location you allowed the self-expansion of that 86.4MB file to go to). As long as you have the "include subfolders" box checked and have started at the right spot, when you then push the NEXT button Win7's Device Manager manual driver install process will scan down from there looking for INF files, and trying to find an INF file which applies to your hardware... namely the Mobility HD 5470.

(8) I have run this 86MB file for the 11.3 version of the Mobility drivers on my own machine, and investigated the self-expanded folders to locate the INF driver file for your chip.

Then I examined the expanded folders, and located the proper INF file for your Mobility HD 5470. Actually, there are two separate INF files and I don't know which one is really the right one, but I'm sure Win7's Device Manager could figure it out correctly.

Anyway, in that expanded \Support folder from running the 86.4MB download "suite" file the true driver files are located in:

The DEV_68E0 and DEV_68E1 at the end are the unique identity of your Mobility HD 5470. I don't know why there are two lines, but I'm sure one of them is correct... for your particular hardware.

To be doubly sure that this driver file applies to your hardware, if you look at your currently installed Mobility item under Display Adapters in Device Manager, and right-click on that Mobility item, and select Properties, and then select the Details tab, and then click on the dropdown arrow on the Property item to show the list of all available details, and if you select Hardware IDs, you should see that your currently installed Mobility HD 5470 has either DEV_68E0 or DEV_68E1.

If it does (and it should I'm guessing) then this 11.3 driver update process should absolutely determine that one of the two INF files is the right one, and one of those two lines corresponds to your device, and the update process should proceed successfully.

Just for example, on my own desktop machine with a Radeon HD4850, my "hardware ids" display looks as follows:

You should see something similar under Properties -> Hardware ids for your currently installed Mobility HD 5470.

(9) So back on the screen we were just at, where you've entered the high-level location for where your expanded driver files went and also checked the "include sub-folders" item, when you push the NEXT button the process of manually installing the drivers will truly begin.

It will navigate down to locate those two INF files, and pick the proper one (since it "speaks INF"). It will examine the INF and discover that it applies to your Mobility HD 5470 hardware, and will do the rest of the driver upgrade process.

This should all happen, and complete, automatically and successfully.

If the driver files in that expanded 11.3 folder are really usable for your ASUS-provided Mobility HD 5470 then when it's finished you should be able to right-click on that item (under "Display adapters") and select Properties, and then the Driver tab, and it should show ATI Technologies 3/8/2011, driver version 8.831.2.0.

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