Service Design: discover how to create a service design blueprint and the impact it can have on innovation inside organisations.

At the morning’s conclusion, join us for lunch and networking opportunities.

Afternoon session

12:00 PM – 5:00 PM

Kicking off the afternoon with a welcome lunch followed by a packed agenda to help you create differentiated customer experiences.

Learn how to challenge convention with irreverence, how to innovate at speed, why everyone should be doing service design, and how to take strategy to delivery.

Finishing the afternoon off with a compelling story about Hypothesis-Led Experience Design at Myer and how they used customer experience design and technology to engage with a new customer segment.

Evening Session

6:00 PM – 8:00 PM

Join us for an evening of networking, and the ultimate distributed panel discussion. Experts from across the globe will discuss all things Customer Experience Design.

Learn how customers expectations and the technology they use differs from country to country; and how having a deeper understanding of our customers and the technology they use allows companies to keep abreast of the latest digital trends and customers needs.

ThoughtWorks is the world leader in Agile software development and a strategic partner for technology-driven business transformation. Home to over 4,000 technologists across 40 offices in 14 countries, we have created a strong reputation for technical excellence and thought leadership that has impact industry-wide.