Regardless of the order weight and quantity, the following locations incur a carriage charge of £24.99+VAT.

Saturday Deliveries

unfortunately we are unable to offer Saturday delivery at this time

Europe

It is advised you arrange your own courier collection from our warehouse. If you require assistance Dortech Direct can schedule a delivery for you. Prices are dependent on box quantity and order weight. Please call our sales team for a quotation on 01484 411357.

Saturday Deliveries

unfortunately we are unable to offer Saturday delivery at this time.

Please Note

All available delivery options will be displayed at checkout / basket pages

Working days do not include Weekends or Bank holidays

For all enquiries ring 01484 411357 / direct@dortech.co.uk

BACS & Purchase Orders

The delivery times & dates are only valid from receipt of funds or valid PO number

Damages

By ordering with Dortech Direct you agree to inspect goods upon delivery. Damaged goods should be rejected. If you notice damage after goods are delivered, you must be report this to us within 48 hours of delivery. Dortech Direct does not accept damage liability for issues reported over 2 working days from the point of delivery.

You can report damage by sending your order details and images of any issues to direct@dortech.co.uk or call 01484 411357 and one of our team will assist you.

Returns

If you need to return a product within 30 days, we are happy to refund the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories.

Prior to returning any goods for any reason, please contact us on01484 411357to inform us, of the reason for the return and to obtain aReturns Authorisation Name/Number.

Return goods should be sent to"The Returns Department, Dortech Direct, Unit 3 Fieldhouse Park, Old Fieldhouse Lane, Huddersfield, HD2 1FA"clearly quoting one of the following - Account Number, Order Number or Return Authorisation Name/Number.

Any goods returned within 30 days as 'unwanted' or 'incorrectly ordered' may be subject to restocking fees.

For the avoidance of doubt all returned items will be inspected prior to any refund or replacement will be issued. Dortech Direct reserves the right to reject returns if the parcel is not in a suitable condition. It is the customer’s responsibility to ensure unwanted returns reach our warehouse in a suitable condition.

Refunds

All refunds will be issued to the payment method used on your original order. Please allow up to 10 working days for the payment to process once the refund has been received.

FAQ

Is there a re-stocking fee?

Unfortunately from time to time we may need to charge a re-stocking fee. This is a charge passed on to us by our suppliers. While every effort will be made to avoid this this charge in some cases it is un-avoidable.

I've sent my package, how long will the refund take?

We aim to make the returns process as quick as possible, but please allow up to 10 working days for your refund to be processed. If you haven't received any information after this time, please get in touch with one of our team.

If you need to return a product within 30 days, we are happy to refund the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories.

Prior to returning any goods for any reason, please contact us on01484 411357to inform us, of the reason for the return and to obtain aReturns Authorisation Number.

Return goods should be sent to"The Returns Department, Dortech Direct, Unit 14 Fieldhouse Park, Old Fieldhouse Lane, Huddersfield, HD2 1FA"clearly quoting one of the following - Account Number, Order Number or Return Authorisation Number.

Any goods returned within 30 days as 'unwanted' or 'incorrectly ordered' will only be accepted at the discretion of the company with their original packaging

Refunds

All refunds will be issued to the payment method used on your original order. Please allow 1-3 working days for the payment to process once the refund has been received.

FAQ

Is there a re-stocking fee?

Unfortunately from time to time we may need to charge a re-stocking fee. This is a charge passed on to us by our suppliers. While every effort will be made to avoid this this charge in some cases it is un-avoidable.

I've sent my package, how long will the refund take?

We aim to make the returns process as quick as possible, but please allow up to 10 working days for your refund to be processed. If you haven't received any information after this time, please get in touch with one of our team.

YOUR LOYALTY REWARDS In recognition of your valued business, 1.5% of the value of this order will be added to your loyalty rewards which can be used when you make another purchase through this website.

Rewards can only be added where accounts have been created

Should you require assistance at any stage, please contact our customer help-desk through email at direct@dortech.co.uk or by phone on 01484 411 357.