News and views Summer 2009 / volume 14 issue 3

Newss and Viiewss
Summe r, 2009
Volume 14 Issue 3
The Arizona Department of Administration Benefits Open Enrollment
will begin Thursday, August 20th at 8 a.m. and end Friday, Sep-tember
4th at 5 p.m. (Arizona time). The Open Enroll-ment
will be mandatory meaning employees must take
action to elect their benefits online. If you do not regis-ter,
you will automatically lose your benefits on Octo-ber
1, 2009. Changes made during Open Enrollment
will be effective for the plan year running October 1,
2009 through September 30, 2010.
Changes
With this year’s Open Enrollment, there will be many changes and
you will have to make important decisions about your benefits. The
biggest impact for this year are new contracted medical networks. Via
a thorough and competitive process, ADOA has selected Cigna,
Aetna, and AmeriBen/Blue Cross Blue Shield of Arizona as our new
networks offering services to eligible employees and dependents.
United Healthcare will also continue to offer services. In addition to
new contracts, during this Open Enrollment you must also consider a
new plan option (HSA Option), changes in tiers, rates, and service
coverage.
Benefit Expos
Open Enrollment benefit expos will be held to allow members an op-portunity
to meet with the medical, dental, vision, short-term
disability, long-term disability, life, and flexible spend-ing
accounts vendors and representatives from ADOA.
Booths will be set up to allow you to learn about your
benefit options, ask questions, and choose the best plan
for you. The benefit expos dates, times, and locations
can be found on the Benefit Options website at
www.benefitoptions.az.gov.
Employees can expect to receive an Open Enrollment Benefit Guide
prior to the start of the Open Enrollment period. The guide contains a
comprehensive overview of the Benefit Options program. The ADOA
Benefit Services Division strongly encourages you to carefully read all
Open Enrollment materials to learn about how this year’s benefit
changes will impact you and your dependents.
VOLUME 14 ISSUE 3 Page 2
A newsletter for employ-ees
of the Arizona De-partment
of Administra-tion
created by employ-ees.
We welcome your
comments and sugges-tions.
ADOA
100 N. 15th Avenue
Phoenix, AZ 85007
(602) 542-1500
Jan Brewer
Governor
David Raber
Interim Director
Contributing Staff:
Debby Dominguez
Editor
Tom Huckabay
GSD
Theresa Cartwright
Risk Mgmt.
Toni Towne
MSD
Jan Hart
SPO
Susan Lehr
Design
Lorinda Frost
HRD
Connie Wheeler
MSD
Kathe Cochrane
CAP PD
Mercy Domingez
ISD
Cindy Womack
ISD
News & Views
Available in alternative
formats. Contact:
Debby Dominguez
at (602) 542-0062
Interim Director
David Raber
I want to thank everyone for the warm
welcome and support that I have received
since arriving at ADOA in late May.
As you can imagine, there has been a
whirlwind of activity in my first 60 days
on the job. It was necessary for me to be-come
quickly involved in and aware of the
many issues and challenges that ADOA faces.
I would also like to acknowledge two of our former agency leaders
who were extremely helpful in orienting me to ADOA. Bill Bell
was very accommodating, involving me with various agency issues
from day one. I was enlightened by Bill’s wisdom and demeanor.
I only wish that I had more time to learn from his vast experience.
Charlotte Hosseini spent countless hours with me over the past two
months, helping me to become educated on our agency. I will al-ways
be grateful to Charlotte for taking the time to impart so much
information in such a short period of time.
ADOA remains in transition. While I have been appointed In-terim
Director, we will soon learn who the next leader of our agency
will be. I am looking forward to working with our new Director
and all ADOA employees to move our agency forward. We are
working in unprecedented times in the history of Arizona State Gov-ernment.
As we move forward, we will need to examine ourselves,
our teams and our work very carefully in an effort to realign our
agency to conquer the many challenges that face us.
Having said that, I remain very optimistic. I am impressed with
the positive attitude, resiliency, determination and customer focus
that I see in our staff. These qualities remind me that “this too
shall pass,” and better days are ahead.
With gratitude,
David Raber
VOLUME 14 ISSUE 3 Page 3
April, May, June
Milestones
Five years
BSD Patricia Pomeroy
HRD Jackie Mass, Vish Hegde
ISD Adam Iten, Kevin Lawler, Ray
Smith
GAO Tracey Cappuccio, Brian
Dodge, Van Vo
CapPD Craig Sussman, Matthew
Turco
Ten years
BSD Jennifer Lybarger
RMD Richard Guthrie, Valerie Ruelas
GAO Greg Vokoun
SPO Christine Fruitman, Oscar
Mendez
CapPD Jennifer McKee
Fifteen years
RMD Irene Baskerville
Twenty years
GSD Gerardo Segura
ISD Josefina Olivas, Leslie O’Neal,
Anny Ulrey
Twenty-five years
GAO Judith Kilgus
HRD Kathy Peckardt
CapPD Diana Stein
ADOA’s Cause for Applause instant recognition program allows you to recognize fel-low
employees on-the-spot for doing a job beyond expectations. The program minimizes
procedures and maximizes immediate feedback. Cause for Applause certificates are
available through your division coordinator or electronic copies are available on your
local area network.
ADOA has other programs too. Take A Bow acknowledges employees who retire from
State service; Encore recognizes employees who celebrate a milestone anniversary be-ginning
at their 5th year, then every 5 years thereafter. Divisions also hold celebrations
to recognize Employee and Team of the Quarter recipients.
Toastmasters Meetings -
Every Tuesday at noon in room 303
August
3rd First ships passed through the Panama Canal, 1914
4th President Barack Obama born, 1961
13th International Left-handers Day
September
7th Labor Day Holiday - office closed
11th Patriots Day
13th Grandparents Day
21st World Gratitude Day
October
5th World Teachers Day
12th Columbus Day Holiday - office closed
31st Halloween
Mark Your Calendar
VOLUME 14 ISSUE 3 Page 4
GAO HR ISD Risk
Amy Aeppli Omar Ordonez David Cochrane Theresa Cartwright
Candee Samora Larry Chapman Sharon Buckley
Lorinda Frost Peggy Haberli Bettye Cross
Gana LaPaglia Pat Coats Janet Valdez
Rosa Aguilar Chris Casaletta Terry Garcia
Jaclyn Warren Cindy Womack Irene Baskerville
Leslie Biava Cindy Rushin
Connie Magallanes Rosalinda Goshkarian
Norma Ragan
Linda Rose
Mannie Ramirez
􀀢􂈀􀁑􅄀􀁓􅌀􀁊􄨀􀁍􄴀􀀁􀄠
GAO ISD MSD Risk
Shannon Landis Lynn Dockery Cherylanne Ciaravino Sue Prindle
Ron Pietrzyk Marsha Gaffney
􀀮􂸀􀁂􄈀􀁚􅨀􀀁􀄀
􀀫􂬀􀁖􅘀􀁏􄼀􀁆􄘀􀀁􀅂
Benefits GAO ISD GSD MSD Risk
Jennifer Lybarger Tami Eckloff Lynn Dockery (2) Bobby Locke Gary Kern Cindy Rushin
Monica Valenzuela Greg Dillard Cheryl Roberts
Cliff Batchlor Cherylanne Ciaravino
Alex DeLaCruz
Kent Hepburn
Albert Aparicio
Paul Ong
Robert Elezian
Kelly Gieselman
Russ Savage
Cindy Womack
Daniel Sanchez
Beau Batchlor
Bruce Smith
Larry Chapman
Rick Woods
Ray Smith
ISD continued
Scott Dougherty
Keith Tuell
Karen Bailey
Linda Kepner
Armando Morage
Larry Sanelli
Jon Claxton
David Atkins
Peggy Haberli
Monica Moraga
Janie Armbruster
Pat Coats
Irene Martinez
Mercy Dominguez
Paula Baldovino
Khala Walker
Josefina Olivas
Sylvia Castro
VOLUME 14 ISSUE 3 Page 5
The Arizona Government University (AzGU) has transformed to a new
ADOA organization, the Arizona Learning Center (Learning Center). The
Learning Center will continue to provide courses previously provided by
AzGU as computer based training (CBT) options. Unlike AzGU, the Learn-ing
Center will offer courses at no additional charge to state agencies.
The Learning Center’s mission is to become the leader in development and
delivery of electronic based training for state employees. The Learning
Center will establish state-wide standards for CBT and other e-learning
methods, expand the number and quality of available CBT courses, instill
recognized instructional design concepts in all course development, and
collaborate and leverage universities and professional organizations to
support its objectives.
Automation support for the Learning Center is provided through a new
component of HRIS called Employee Training (ET). HRIS ET replaces
STARS, the state’s previous automated training system. With ET, employ-ees
may review their training history, register to take a new course, launch
and take a computer based training course (CBT), enjoy a quick refresher
on a CBT course they had taken previously, and much more.
ET is available to employees through their existing YES (Your Employee
Services) website. Employees can simply go to yes.az.gov, click the YES
logo at the bottom of the YES home page, and log on. Once logged on,
click the Employee Training link on the left side menu.
Employees needing assistance with logging on can call the HR Service
Center at 602􀂃􈌵542􀂃􈌴4700.
Arizona Government University,
now The Arizona Learning Center
VOLUME 14 ISSUE 3 Page 6
Marcello Conner Ciaravino
Born June 24th at 6:07 a.m.
Son of Cherylanne Ciaravino
MSD Accounting
William James Lawler
Born March 13th
Son of Kevin Lawler
Information Services Division.
Alayna Emmalynne Ashley
Born May 26th at 1:40 p.m.
Daughter of Michelle Ashley,
Human Resources Division
Vivian Rose Timberlake
Born March 16th
Daughter of Matt Timberlake
Information Services Division.
Isaac Henry Iten
Born March 14th
Son of Adam Iten
Information Services Division.
VOLUME 14 ISSUE 3 Page 7
Capitol Mall Monument Tour
9/11 Memorial Dedication
Governor Janet Napolitano dedicated Arizona’s 9/11 Memorial Moving Memories on Septem-ber
11, 2006 in commemoration of the attack on September 11, 2001.
Moving Memories contains metal from the
north tower of the World Trade Center. It sits
on a concrete pedestal that contains rubble and
dust from the Pentagon, and earth from the
field in Shanksville, Pennsylvania. Etched
phrases narrate the events of 9/11 with the pre-cise
times that the planes hit and the World
Trade Center’s towers fell. Other phrases
show sentiments, rescue efforts, the names of
Arizonans killed and a timeline of events.
The monument is designed with a circular steel vi-sor,
which is tilted so that the sunlight will shine
through etched phrases and project the words onto
the concrete base. As the sun moves throughout
the year, different sections of the phrases come into
focus. At noon on September 11, the sun directly
illuminates the steel remnant from the World Trade
Center.
VOLUME 14 ISSUE 3 Page 8
Looks like fun!! This photo was
taken in Wesley Bolin Park on May
18th at the Disney promotion of
their new movie “UP.” The guy in
the chair in the cloud of balloons
is Bruce Haffner, reporter from
KTVK Channel 3.
(Photo courtesy of Tony Gottlob,
Human Resources Division)
ISD Employee Earns
Toastmasters Certifications
K hala Walker with ISD’s Finance and Planning section recently re-ceived
her Competent Communicator and Competent Leadership
Certifications in Toastmasters. Khala joined the AZ You Like It Toastmasters
club in April of 2007. She is currently the President of the club.
Toastmasters utilizes certification programs to help members develop their
communication and leadership skills through a supportive and positive learn-ing
environment to promote self-confidence and personal growth. The AZ You
Like It club meets every Tuesday at noon in Conference room 303 in the ADOA
Building. Contact Khala at 364-1856 for more information.
VOLUME 14 ISSUE 3 Page 9
How Secure is Your E-mail?
E-mail might be the most or at least, one of the most, critical business applica-tions
a company uses. ADOA, like most other agencies and businesses rely on
e-mail even when sending sensitive information such as private employee infor-mation
or other confidential information.
So, just how secure is our e-mail system?
We are fortunate that GroupWise is one of the few e-mail systems that, out of the box,
encrypts all internal e-mail and stores all e-mail in an encrypted format. When you send an
e-mail to another ADOA employee, the message cannot be read if the data going across the wire is trapped
and copied by a hacker. As long as you follow ADOA policies and keep your password private and lock your
desktop when you are away from your desk, you can be assured your internal messages are secure. You
and whomever you may have specifically granted proxy access to your e-mail can read your messages via
the GroupWise client but nobody can randomly go through the e-mail files on the servers and read your e-mail.
Okay, so internal e-mail is secure. What about e-mail you send to
another agency, company or private citizen?
By default, all e-mail systems send e-mail messages across the internet in plain text. It���s akin to sending a
postcard via regular mail.
Anyone who might intercept the message can read it.
However, GroupWise has always been able to create a secure connection on the fly to any other capable e-mail
server and pass the messages securely, though they are still in plain text. But, if a server cannot recipro-cate
with a secure connection, GroupWise will still pass the message to the external server. In fact, we force
secure connections with a couple of our vendors. This means we will not pass e-mail to or from those ven-dors
unless their server does make a secure connection. Unfortunately, it is impossible to always set up a
reciprocal agreement between everyone we may send/receive e-mail to force a secure connection. Some e-mail
systems simply cannot comply and there are far too many e-mail servers out there communicating with
us to manage the enforcement.
Regardless, the e-mail is still passed in plain text and may remain in plain text on another e-mail system and
easily readable by anyone who may intercept the message on the other side or possibly searching through
files on their file server.
All messages whether internal or received from the internet are secure once they are inside of GroupWise.
But, once they leave our servers, we don’t know how secure the messages are at another agency or com-pany.
The answer is maybe.
(Continued on page 10)
Tech Talk
VOLUME 14 ISSUE 3 Page 10
Ugh! What can be done to ensure private or sensitive information
is protected?
I’m so glad you asked. MSD LAN is pleased to announce our newest service now provided to everyone in
ADOA. It is called the Secure Messenger Gateway. We have been running the service for a few years for
some members of Benefits Division and more recently for some members of Risk Division.
The Secure Mail Gateway allows you to send secure messages to anyone by simply putting a code word in
the subject of an e-mail message. The Secure Mail Gateway then encrypts the message and either sends it
on if the receiving end is able to decrypt the message, or else it stores the message and alerts the recipient
they have a secure message waiting and provides a link for them to pick up the message providing they enter
a secret pass phrase they have previously been invited to set up.
Furthermore, some messages to some recipients might always be encrypted. For instance, messages to/
from DES, DHS, AHCCCS, the AG and some other agencies or companies might always be encrypted and
sent securely because they also offer the Secure Mail Gateway service. If they offer it system wide, like we
do, all e-mail is automatically encrypted/decrypted.
Some agencies/companies might use a different secure mail technology, but you should still be able to send
and receive secure e-mail in a normal manner by having them send you their secure key in an e-mail mes-sage.
Once our Secure E-mail Gateway detects a valid key, you should be able to send encrypted e-mail di-rectly
to the recipient’s inbox without having them pick up the message via the Secure Messenger web page
of our Secure E-mail Gateway.
When you receive a secure e-mail, you shouldn’t have to do anything special to read it. It will appear just like
any other regular e-mail, except it will have 2 attachments. They will be named GlobalCerts.txt and Global-
Certs.html. The attachments give general information about the certification and decryption.
One last tip.
No matter what, NEVER put sensitive or confidential information in the subject line of an e-mail message.
The subject line is NEVER encrypted for any e-mail going out to the internet.
For more information, the special code word and complete instructions on how to utilize the Secure Mail
Gateway services please look in your NAL window on your task bar for an icon entitled Secure E-mail User’s
Guide.
(Continued from page 9)
VOLUME 14 ISSUE 3 Page 11
The Management Services Division (MSD) is proud to announce Alison Markow
as the MSD Employee of the Third Quarter. Alison started with the Attorney Gen-eral’s
Office in May 2000. In February 2006 she went to go work for General Ac-counting
Office (GA0) in the Central Services Bureau (CSB) Unit. The Unit was
transferred over to MSD in August 2008.
Alison was born in England then came to the United States with her family as a
young child. While living in Pittsburgh, Pennsylvania her father went on a busi-ness
trip to Arizona which made him fall in love with Phoenix and move his fam-ily
west. While living here, she attended Phoenix College and Arizona State Uni-versity
(ASU). At one point, a great job opportunity came her way
when she was offered and accepted to go to work and live in Scot-land
as a bilingual executive secretary, an unbelievable experience.
Alison has one son John who graduated from ASU.
Alison's hobbies are gardening, needlework, reading and traveling.
She has traveled to many countries throughout the world, most re-cently
visiting Ireland this past March with her son and sister’s fam-ily.
Alison’s work ethic is very professional and she proves that by pro-viding
the best customer service to her customers. She is readily
available when they have questions or to assist them in anyway pos-sible.
Alison’s customers continually provide positive feedback.
Here are a few of those comments on the CSB VOC cards.
The CSB inter-agency service agreements commit CSB to process
accounting documents within 3 business days. Her average process-ing
time is less than one day (.897) for all accounting documents in
the 3rd quarter. This same timeliness of document processing was
also met during the last period.
Alison has brought good suggestions to the CSB group. One suggestion was to
update the resource binders weekly to help the other CSB liaisons have a better
understanding of an agency. This also provides better cross-training across the
group. The other suggestion a process improvement for the delivery of GAO-60
forms to the General Accounting Office (GAO). Alison began making copies of
these forms so that customers would not be inconvenienced with having to re-do
the form.
Alison Markow MSD Employee of the Quarter
VOLUME 14 ISSUE 3 Page 12
ISD Team of the Quarter ‐ Remedy Team
Chris Garland,
RISK Management’s
Employee of the Quarter
During this quarter Chris Garland took great pride in her work
and the work of those who report to her. She is an active mem-ber
of the Arizona Workers’ Compensation Claims Association
(AWCCA), serves as a board member with the Arizona Self-
Insureds Association (ASIA) and is an appointed member with
the State Board of Pharmacy. These external professional
memberships benefit Chris and the Risk Management Division.
Because of her activity and time spent in the industry, she is rec-ognized
by her peers as a leader in the insurance community.
Chris is committed to maintaining and enhancing Risk Manage-ment’s
relationships with external agency customers by reaching out to the
agencies individually and by organizing and leading bi- annual seminars. In ad-dition
to her work ethic and professionalism, perhaps Chris’s greatest value is
her ongoing, non-stop commitment to enhancing the morale of her co-workers.
Remedy Team - Patricia Coats, Chris Casaletta and Atul Patel
By providing Remedy and Service Desk Support to ISD and its cus‐tomers,
the Remedy team distinguished themselves by managing
and executing numerous projects in a timely and cost‐effective
manner. The team maintained an aggressive program for Rem‐edy
Development and Implementation. The team also deployed
Configuration Management Data Base (CMDB) and a simple asset
management functionality while managing user training, imple‐menting
ITIL processes, managing AZNet Remedy 7 development
and agencies transitions. Effective planning, implementation and
teamwork have been the keys to the success of the entire team.
The hard work and the can‐do attitude demonstrated by the
Remedy team personnel has been outstanding. Congratulations!!!
CIO, Patrick Quain presented Pat Coats and
Chris Casaletta with their certificates. Atul
Patel was absent due to military deployment.
VOLUME 14 ISSUE 3 Page 13
Monica has been a State employee for 30 years for
the ADOA Data Center, Operations Support section.
She is dedicated to whatever task is given to her.
Without her assistance, scheduled deadlines would
not have been met. Her dedication has gone far and
beyond her normal duties. Many of Monica’s pro-jects
are behind the scene and go unnoticed, except
to her customers. She consistently provides excel-lent
customer service to ADOA customers and fellow
employees. Congratulations!
During the past quarter, Margaret was involved in two very signifi-cant
efforts in support of critical initiatives in Human Resources.
The first of those efforts helped AzGU remain a viable organiza-tion
in the face of dramatic personnel reductions driven by our
budget challenges. Most agencies made decisions to discontinue
employee training and payments to AzGU as tactics to control
budgets. Since AzGU's funding source comes from agency train-ing
funds, those decisions threatened their very existence. Mar-garet
volunteered to become a collections agent. The first two
months of her efforts resulted in over $25,000 of revenue and was
forecasted to total over $60,000 by the end of the fiscal year. As
a result, AzGU remained a viable organization and allowed us to
re-establish financial stability through FY2009.
Her second significant effort was in support of an HRIS data
cleansing initiative. This critical initiative was aimed at improving
Human Resources executive reporting quality by cleaning incor-rect
HRIS data. Again, Margaret volunteered to contact agencies
with particularly difficult data clean up issues to offer advice and
encouragement. The results were spectacular - 100% of the agencies contacted cleaned their data that in
turn led to an overall 96% cleanup rate by the entire project team.
Information Service Division’s Employee of the Quarter
Monica Valenzuela
Margaret Burns Human Resources
Employee of the Quarter
VOLUME 14 ISSUE 3 Page 14
Human Resources Team of the Quarter HRIS Upgrade Team
As state employees we have an expectation to be paid for the work we do – on time and accurately.
We also have an expectation that our personal information will be kept secure and confidential.
State employees that process payroll, personnel actions and benefits have an expectation that they
will have a system that is available to them to input data, time records or benefit options. State offi-cials
also have an expectation that if they need information about the state’s workforce, that informa-tion
is readily available.
During the past quarter, this team worked exceptionally hard and went above and beyond their nor-mal
job duties not only to ensure that all of these expectations are met but also successfully com-plete
an upgrade to the state’s human resource information system (HRIS) that took months of plan-ning
to implement.
Congratulations to all of you!!
Seated left to right: Summer Canfield, Jody Piper, Jim Speilman and Ron Young.
Standing left to right: Debbie Taylor, Jennifer Bowling, Grisel Salas, Kimberly Adams, Ricia Allen, April Mendez,
Sydney Standifird, Ruby Bilagody, Saurabh Dikshit, Stefanie Munsey, Leslie Biava, Betsi Newbury and Connie
Magallanes.
Not pictured: David Montoya, Rita Bray, Omar Ordonez, Terri Bradford, Rebecca Steele, Mary Robinson, Vish
Hegde, Raul Caballero, Heather Scott and Matt Timberlake
VOLUME 14 ISSUE 3 Page 15
Division Welcome Good-bye, Good Luck
Human Resources • Maria Murphy - transferred to ASDB
General Accounting • Megan Duty - transferred to Game and Fish
Information Services • Pat Coats - retired
• Paul Ong - retired
Director’s Office • William Bell - retired
• Ken Jacuzzi - left state service

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Newss and Viiewss
Summe r, 2009
Volume 14 Issue 3
The Arizona Department of Administration Benefits Open Enrollment
will begin Thursday, August 20th at 8 a.m. and end Friday, Sep-tember
4th at 5 p.m. (Arizona time). The Open Enroll-ment
will be mandatory meaning employees must take
action to elect their benefits online. If you do not regis-ter,
you will automatically lose your benefits on Octo-ber
1, 2009. Changes made during Open Enrollment
will be effective for the plan year running October 1,
2009 through September 30, 2010.
Changes
With this year’s Open Enrollment, there will be many changes and
you will have to make important decisions about your benefits. The
biggest impact for this year are new contracted medical networks. Via
a thorough and competitive process, ADOA has selected Cigna,
Aetna, and AmeriBen/Blue Cross Blue Shield of Arizona as our new
networks offering services to eligible employees and dependents.
United Healthcare will also continue to offer services. In addition to
new contracts, during this Open Enrollment you must also consider a
new plan option (HSA Option), changes in tiers, rates, and service
coverage.
Benefit Expos
Open Enrollment benefit expos will be held to allow members an op-portunity
to meet with the medical, dental, vision, short-term
disability, long-term disability, life, and flexible spend-ing
accounts vendors and representatives from ADOA.
Booths will be set up to allow you to learn about your
benefit options, ask questions, and choose the best plan
for you. The benefit expos dates, times, and locations
can be found on the Benefit Options website at
www.benefitoptions.az.gov.
Employees can expect to receive an Open Enrollment Benefit Guide
prior to the start of the Open Enrollment period. The guide contains a
comprehensive overview of the Benefit Options program. The ADOA
Benefit Services Division strongly encourages you to carefully read all
Open Enrollment materials to learn about how this year’s benefit
changes will impact you and your dependents.
VOLUME 14 ISSUE 3 Page 2
A newsletter for employ-ees
of the Arizona De-partment
of Administra-tion
created by employ-ees.
We welcome your
comments and sugges-tions.
ADOA
100 N. 15th Avenue
Phoenix, AZ 85007
(602) 542-1500
Jan Brewer
Governor
David Raber
Interim Director
Contributing Staff:
Debby Dominguez
Editor
Tom Huckabay
GSD
Theresa Cartwright
Risk Mgmt.
Toni Towne
MSD
Jan Hart
SPO
Susan Lehr
Design
Lorinda Frost
HRD
Connie Wheeler
MSD
Kathe Cochrane
CAP PD
Mercy Domingez
ISD
Cindy Womack
ISD
News & Views
Available in alternative
formats. Contact:
Debby Dominguez
at (602) 542-0062
Interim Director
David Raber
I want to thank everyone for the warm
welcome and support that I have received
since arriving at ADOA in late May.
As you can imagine, there has been a
whirlwind of activity in my first 60 days
on the job. It was necessary for me to be-come
quickly involved in and aware of the
many issues and challenges that ADOA faces.
I would also like to acknowledge two of our former agency leaders
who were extremely helpful in orienting me to ADOA. Bill Bell
was very accommodating, involving me with various agency issues
from day one. I was enlightened by Bill’s wisdom and demeanor.
I only wish that I had more time to learn from his vast experience.
Charlotte Hosseini spent countless hours with me over the past two
months, helping me to become educated on our agency. I will al-ways
be grateful to Charlotte for taking the time to impart so much
information in such a short period of time.
ADOA remains in transition. While I have been appointed In-terim
Director, we will soon learn who the next leader of our agency
will be. I am looking forward to working with our new Director
and all ADOA employees to move our agency forward. We are
working in unprecedented times in the history of Arizona State Gov-ernment.
As we move forward, we will need to examine ourselves,
our teams and our work very carefully in an effort to realign our
agency to conquer the many challenges that face us.
Having said that, I remain very optimistic. I am impressed with
the positive attitude, resiliency, determination and customer focus
that I see in our staff. These qualities remind me that “this too
shall pass,” and better days are ahead.
With gratitude,
David Raber
VOLUME 14 ISSUE 3 Page 3
April, May, June
Milestones
Five years
BSD Patricia Pomeroy
HRD Jackie Mass, Vish Hegde
ISD Adam Iten, Kevin Lawler, Ray
Smith
GAO Tracey Cappuccio, Brian
Dodge, Van Vo
CapPD Craig Sussman, Matthew
Turco
Ten years
BSD Jennifer Lybarger
RMD Richard Guthrie, Valerie Ruelas
GAO Greg Vokoun
SPO Christine Fruitman, Oscar
Mendez
CapPD Jennifer McKee
Fifteen years
RMD Irene Baskerville
Twenty years
GSD Gerardo Segura
ISD Josefina Olivas, Leslie O’Neal,
Anny Ulrey
Twenty-five years
GAO Judith Kilgus
HRD Kathy Peckardt
CapPD Diana Stein
ADOA’s Cause for Applause instant recognition program allows you to recognize fel-low
employees on-the-spot for doing a job beyond expectations. The program minimizes
procedures and maximizes immediate feedback. Cause for Applause certificates are
available through your division coordinator or electronic copies are available on your
local area network.
ADOA has other programs too. Take A Bow acknowledges employees who retire from
State service; Encore recognizes employees who celebrate a milestone anniversary be-ginning
at their 5th year, then every 5 years thereafter. Divisions also hold celebrations
to recognize Employee and Team of the Quarter recipients.
Toastmasters Meetings -
Every Tuesday at noon in room 303
August
3rd First ships passed through the Panama Canal, 1914
4th President Barack Obama born, 1961
13th International Left-handers Day
September
7th Labor Day Holiday - office closed
11th Patriots Day
13th Grandparents Day
21st World Gratitude Day
October
5th World Teachers Day
12th Columbus Day Holiday - office closed
31st Halloween
Mark Your Calendar
VOLUME 14 ISSUE 3 Page 4
GAO HR ISD Risk
Amy Aeppli Omar Ordonez David Cochrane Theresa Cartwright
Candee Samora Larry Chapman Sharon Buckley
Lorinda Frost Peggy Haberli Bettye Cross
Gana LaPaglia Pat Coats Janet Valdez
Rosa Aguilar Chris Casaletta Terry Garcia
Jaclyn Warren Cindy Womack Irene Baskerville
Leslie Biava Cindy Rushin
Connie Magallanes Rosalinda Goshkarian
Norma Ragan
Linda Rose
Mannie Ramirez
􀀢􂈀􀁑􅄀􀁓􅌀􀁊􄨀􀁍􄴀􀀁􀄠
GAO ISD MSD Risk
Shannon Landis Lynn Dockery Cherylanne Ciaravino Sue Prindle
Ron Pietrzyk Marsha Gaffney
􀀮􂸀􀁂􄈀􀁚􅨀􀀁􀄀
􀀫􂬀􀁖􅘀􀁏􄼀􀁆􄘀􀀁􀅂
Benefits GAO ISD GSD MSD Risk
Jennifer Lybarger Tami Eckloff Lynn Dockery (2) Bobby Locke Gary Kern Cindy Rushin
Monica Valenzuela Greg Dillard Cheryl Roberts
Cliff Batchlor Cherylanne Ciaravino
Alex DeLaCruz
Kent Hepburn
Albert Aparicio
Paul Ong
Robert Elezian
Kelly Gieselman
Russ Savage
Cindy Womack
Daniel Sanchez
Beau Batchlor
Bruce Smith
Larry Chapman
Rick Woods
Ray Smith
ISD continued
Scott Dougherty
Keith Tuell
Karen Bailey
Linda Kepner
Armando Morage
Larry Sanelli
Jon Claxton
David Atkins
Peggy Haberli
Monica Moraga
Janie Armbruster
Pat Coats
Irene Martinez
Mercy Dominguez
Paula Baldovino
Khala Walker
Josefina Olivas
Sylvia Castro
VOLUME 14 ISSUE 3 Page 5
The Arizona Government University (AzGU) has transformed to a new
ADOA organization, the Arizona Learning Center (Learning Center). The
Learning Center will continue to provide courses previously provided by
AzGU as computer based training (CBT) options. Unlike AzGU, the Learn-ing
Center will offer courses at no additional charge to state agencies.
The Learning Center’s mission is to become the leader in development and
delivery of electronic based training for state employees. The Learning
Center will establish state-wide standards for CBT and other e-learning
methods, expand the number and quality of available CBT courses, instill
recognized instructional design concepts in all course development, and
collaborate and leverage universities and professional organizations to
support its objectives.
Automation support for the Learning Center is provided through a new
component of HRIS called Employee Training (ET). HRIS ET replaces
STARS, the state’s previous automated training system. With ET, employ-ees
may review their training history, register to take a new course, launch
and take a computer based training course (CBT), enjoy a quick refresher
on a CBT course they had taken previously, and much more.
ET is available to employees through their existing YES (Your Employee
Services) website. Employees can simply go to yes.az.gov, click the YES
logo at the bottom of the YES home page, and log on. Once logged on,
click the Employee Training link on the left side menu.
Employees needing assistance with logging on can call the HR Service
Center at 602􀂃􈌵542􀂃􈌴4700.
Arizona Government University,
now The Arizona Learning Center
VOLUME 14 ISSUE 3 Page 6
Marcello Conner Ciaravino
Born June 24th at 6:07 a.m.
Son of Cherylanne Ciaravino
MSD Accounting
William James Lawler
Born March 13th
Son of Kevin Lawler
Information Services Division.
Alayna Emmalynne Ashley
Born May 26th at 1:40 p.m.
Daughter of Michelle Ashley,
Human Resources Division
Vivian Rose Timberlake
Born March 16th
Daughter of Matt Timberlake
Information Services Division.
Isaac Henry Iten
Born March 14th
Son of Adam Iten
Information Services Division.
VOLUME 14 ISSUE 3 Page 7
Capitol Mall Monument Tour
9/11 Memorial Dedication
Governor Janet Napolitano dedicated Arizona’s 9/11 Memorial Moving Memories on Septem-ber
11, 2006 in commemoration of the attack on September 11, 2001.
Moving Memories contains metal from the
north tower of the World Trade Center. It sits
on a concrete pedestal that contains rubble and
dust from the Pentagon, and earth from the
field in Shanksville, Pennsylvania. Etched
phrases narrate the events of 9/11 with the pre-cise
times that the planes hit and the World
Trade Center’s towers fell. Other phrases
show sentiments, rescue efforts, the names of
Arizonans killed and a timeline of events.
The monument is designed with a circular steel vi-sor,
which is tilted so that the sunlight will shine
through etched phrases and project the words onto
the concrete base. As the sun moves throughout
the year, different sections of the phrases come into
focus. At noon on September 11, the sun directly
illuminates the steel remnant from the World Trade
Center.
VOLUME 14 ISSUE 3 Page 8
Looks like fun!! This photo was
taken in Wesley Bolin Park on May
18th at the Disney promotion of
their new movie “UP.” The guy in
the chair in the cloud of balloons
is Bruce Haffner, reporter from
KTVK Channel 3.
(Photo courtesy of Tony Gottlob,
Human Resources Division)
ISD Employee Earns
Toastmasters Certifications
K hala Walker with ISD’s Finance and Planning section recently re-ceived
her Competent Communicator and Competent Leadership
Certifications in Toastmasters. Khala joined the AZ You Like It Toastmasters
club in April of 2007. She is currently the President of the club.
Toastmasters utilizes certification programs to help members develop their
communication and leadership skills through a supportive and positive learn-ing
environment to promote self-confidence and personal growth. The AZ You
Like It club meets every Tuesday at noon in Conference room 303 in the ADOA
Building. Contact Khala at 364-1856 for more information.
VOLUME 14 ISSUE 3 Page 9
How Secure is Your E-mail?
E-mail might be the most or at least, one of the most, critical business applica-tions
a company uses. ADOA, like most other agencies and businesses rely on
e-mail even when sending sensitive information such as private employee infor-mation
or other confidential information.
So, just how secure is our e-mail system?
We are fortunate that GroupWise is one of the few e-mail systems that, out of the box,
encrypts all internal e-mail and stores all e-mail in an encrypted format. When you send an
e-mail to another ADOA employee, the message cannot be read if the data going across the wire is trapped
and copied by a hacker. As long as you follow ADOA policies and keep your password private and lock your
desktop when you are away from your desk, you can be assured your internal messages are secure. You
and whomever you may have specifically granted proxy access to your e-mail can read your messages via
the GroupWise client but nobody can randomly go through the e-mail files on the servers and read your e-mail.
Okay, so internal e-mail is secure. What about e-mail you send to
another agency, company or private citizen?
By default, all e-mail systems send e-mail messages across the internet in plain text. It���s akin to sending a
postcard via regular mail.
Anyone who might intercept the message can read it.
However, GroupWise has always been able to create a secure connection on the fly to any other capable e-mail
server and pass the messages securely, though they are still in plain text. But, if a server cannot recipro-cate
with a secure connection, GroupWise will still pass the message to the external server. In fact, we force
secure connections with a couple of our vendors. This means we will not pass e-mail to or from those ven-dors
unless their server does make a secure connection. Unfortunately, it is impossible to always set up a
reciprocal agreement between everyone we may send/receive e-mail to force a secure connection. Some e-mail
systems simply cannot comply and there are far too many e-mail servers out there communicating with
us to manage the enforcement.
Regardless, the e-mail is still passed in plain text and may remain in plain text on another e-mail system and
easily readable by anyone who may intercept the message on the other side or possibly searching through
files on their file server.
All messages whether internal or received from the internet are secure once they are inside of GroupWise.
But, once they leave our servers, we don’t know how secure the messages are at another agency or com-pany.
The answer is maybe.
(Continued on page 10)
Tech Talk
VOLUME 14 ISSUE 3 Page 10
Ugh! What can be done to ensure private or sensitive information
is protected?
I’m so glad you asked. MSD LAN is pleased to announce our newest service now provided to everyone in
ADOA. It is called the Secure Messenger Gateway. We have been running the service for a few years for
some members of Benefits Division and more recently for some members of Risk Division.
The Secure Mail Gateway allows you to send secure messages to anyone by simply putting a code word in
the subject of an e-mail message. The Secure Mail Gateway then encrypts the message and either sends it
on if the receiving end is able to decrypt the message, or else it stores the message and alerts the recipient
they have a secure message waiting and provides a link for them to pick up the message providing they enter
a secret pass phrase they have previously been invited to set up.
Furthermore, some messages to some recipients might always be encrypted. For instance, messages to/
from DES, DHS, AHCCCS, the AG and some other agencies or companies might always be encrypted and
sent securely because they also offer the Secure Mail Gateway service. If they offer it system wide, like we
do, all e-mail is automatically encrypted/decrypted.
Some agencies/companies might use a different secure mail technology, but you should still be able to send
and receive secure e-mail in a normal manner by having them send you their secure key in an e-mail mes-sage.
Once our Secure E-mail Gateway detects a valid key, you should be able to send encrypted e-mail di-rectly
to the recipient’s inbox without having them pick up the message via the Secure Messenger web page
of our Secure E-mail Gateway.
When you receive a secure e-mail, you shouldn’t have to do anything special to read it. It will appear just like
any other regular e-mail, except it will have 2 attachments. They will be named GlobalCerts.txt and Global-
Certs.html. The attachments give general information about the certification and decryption.
One last tip.
No matter what, NEVER put sensitive or confidential information in the subject line of an e-mail message.
The subject line is NEVER encrypted for any e-mail going out to the internet.
For more information, the special code word and complete instructions on how to utilize the Secure Mail
Gateway services please look in your NAL window on your task bar for an icon entitled Secure E-mail User’s
Guide.
(Continued from page 9)
VOLUME 14 ISSUE 3 Page 11
The Management Services Division (MSD) is proud to announce Alison Markow
as the MSD Employee of the Third Quarter. Alison started with the Attorney Gen-eral’s
Office in May 2000. In February 2006 she went to go work for General Ac-counting
Office (GA0) in the Central Services Bureau (CSB) Unit. The Unit was
transferred over to MSD in August 2008.
Alison was born in England then came to the United States with her family as a
young child. While living in Pittsburgh, Pennsylvania her father went on a busi-ness
trip to Arizona which made him fall in love with Phoenix and move his fam-ily
west. While living here, she attended Phoenix College and Arizona State Uni-versity
(ASU). At one point, a great job opportunity came her way
when she was offered and accepted to go to work and live in Scot-land
as a bilingual executive secretary, an unbelievable experience.
Alison has one son John who graduated from ASU.
Alison's hobbies are gardening, needlework, reading and traveling.
She has traveled to many countries throughout the world, most re-cently
visiting Ireland this past March with her son and sister’s fam-ily.
Alison’s work ethic is very professional and she proves that by pro-viding
the best customer service to her customers. She is readily
available when they have questions or to assist them in anyway pos-sible.
Alison’s customers continually provide positive feedback.
Here are a few of those comments on the CSB VOC cards.
The CSB inter-agency service agreements commit CSB to process
accounting documents within 3 business days. Her average process-ing
time is less than one day (.897) for all accounting documents in
the 3rd quarter. This same timeliness of document processing was
also met during the last period.
Alison has brought good suggestions to the CSB group. One suggestion was to
update the resource binders weekly to help the other CSB liaisons have a better
understanding of an agency. This also provides better cross-training across the
group. The other suggestion a process improvement for the delivery of GAO-60
forms to the General Accounting Office (GAO). Alison began making copies of
these forms so that customers would not be inconvenienced with having to re-do
the form.
Alison Markow MSD Employee of the Quarter
VOLUME 14 ISSUE 3 Page 12
ISD Team of the Quarter ‐ Remedy Team
Chris Garland,
RISK Management’s
Employee of the Quarter
During this quarter Chris Garland took great pride in her work
and the work of those who report to her. She is an active mem-ber
of the Arizona Workers’ Compensation Claims Association
(AWCCA), serves as a board member with the Arizona Self-
Insureds Association (ASIA) and is an appointed member with
the State Board of Pharmacy. These external professional
memberships benefit Chris and the Risk Management Division.
Because of her activity and time spent in the industry, she is rec-ognized
by her peers as a leader in the insurance community.
Chris is committed to maintaining and enhancing Risk Manage-ment’s
relationships with external agency customers by reaching out to the
agencies individually and by organizing and leading bi- annual seminars. In ad-dition
to her work ethic and professionalism, perhaps Chris’s greatest value is
her ongoing, non-stop commitment to enhancing the morale of her co-workers.
Remedy Team - Patricia Coats, Chris Casaletta and Atul Patel
By providing Remedy and Service Desk Support to ISD and its cus‐tomers,
the Remedy team distinguished themselves by managing
and executing numerous projects in a timely and cost‐effective
manner. The team maintained an aggressive program for Rem‐edy
Development and Implementation. The team also deployed
Configuration Management Data Base (CMDB) and a simple asset
management functionality while managing user training, imple‐menting
ITIL processes, managing AZNet Remedy 7 development
and agencies transitions. Effective planning, implementation and
teamwork have been the keys to the success of the entire team.
The hard work and the can‐do attitude demonstrated by the
Remedy team personnel has been outstanding. Congratulations!!!
CIO, Patrick Quain presented Pat Coats and
Chris Casaletta with their certificates. Atul
Patel was absent due to military deployment.
VOLUME 14 ISSUE 3 Page 13
Monica has been a State employee for 30 years for
the ADOA Data Center, Operations Support section.
She is dedicated to whatever task is given to her.
Without her assistance, scheduled deadlines would
not have been met. Her dedication has gone far and
beyond her normal duties. Many of Monica’s pro-jects
are behind the scene and go unnoticed, except
to her customers. She consistently provides excel-lent
customer service to ADOA customers and fellow
employees. Congratulations!
During the past quarter, Margaret was involved in two very signifi-cant
efforts in support of critical initiatives in Human Resources.
The first of those efforts helped AzGU remain a viable organiza-tion
in the face of dramatic personnel reductions driven by our
budget challenges. Most agencies made decisions to discontinue
employee training and payments to AzGU as tactics to control
budgets. Since AzGU's funding source comes from agency train-ing
funds, those decisions threatened their very existence. Mar-garet
volunteered to become a collections agent. The first two
months of her efforts resulted in over $25,000 of revenue and was
forecasted to total over $60,000 by the end of the fiscal year. As
a result, AzGU remained a viable organization and allowed us to
re-establish financial stability through FY2009.
Her second significant effort was in support of an HRIS data
cleansing initiative. This critical initiative was aimed at improving
Human Resources executive reporting quality by cleaning incor-rect
HRIS data. Again, Margaret volunteered to contact agencies
with particularly difficult data clean up issues to offer advice and
encouragement. The results were spectacular - 100% of the agencies contacted cleaned their data that in
turn led to an overall 96% cleanup rate by the entire project team.
Information Service Division’s Employee of the Quarter
Monica Valenzuela
Margaret Burns Human Resources
Employee of the Quarter
VOLUME 14 ISSUE 3 Page 14
Human Resources Team of the Quarter HRIS Upgrade Team
As state employees we have an expectation to be paid for the work we do – on time and accurately.
We also have an expectation that our personal information will be kept secure and confidential.
State employees that process payroll, personnel actions and benefits have an expectation that they
will have a system that is available to them to input data, time records or benefit options. State offi-cials
also have an expectation that if they need information about the state’s workforce, that informa-tion
is readily available.
During the past quarter, this team worked exceptionally hard and went above and beyond their nor-mal
job duties not only to ensure that all of these expectations are met but also successfully com-plete
an upgrade to the state’s human resource information system (HRIS) that took months of plan-ning
to implement.
Congratulations to all of you!!
Seated left to right: Summer Canfield, Jody Piper, Jim Speilman and Ron Young.
Standing left to right: Debbie Taylor, Jennifer Bowling, Grisel Salas, Kimberly Adams, Ricia Allen, April Mendez,
Sydney Standifird, Ruby Bilagody, Saurabh Dikshit, Stefanie Munsey, Leslie Biava, Betsi Newbury and Connie
Magallanes.
Not pictured: David Montoya, Rita Bray, Omar Ordonez, Terri Bradford, Rebecca Steele, Mary Robinson, Vish
Hegde, Raul Caballero, Heather Scott and Matt Timberlake
VOLUME 14 ISSUE 3 Page 15
Division Welcome Good-bye, Good Luck
Human Resources • Maria Murphy - transferred to ASDB
General Accounting • Megan Duty - transferred to Game and Fish
Information Services • Pat Coats - retired
• Paul Ong - retired
Director’s Office • William Bell - retired
• Ken Jacuzzi - left state service