This is why we offer hoarding cleanup services

In the last years we started offering hoarding cleanup services for individuals suffering with hoarding disorder. These individuals have a persistent difficulty discarding or parting with possessions because of a perceived need to save them, and might experience distress at the thought of getting rid of the items. Hoarding often creates such cramped living conditions that homes may be filled to capacity, with only narrow pathways winding through stacks of clutter.

Ranging from mild to severe, dealing with hoarding disorder can be highly emotional for those seeking help. Under the guidance of Matt Paxton from TV’s “Hoarders“, ServiceMaster National Capital Restoration (NCR)’s valued staff member, TJ Teague is trained and certified in this field, but more importantly, possesses the empathy, sensitivity and organization needed to offer cleanup assistance in these types of cases.

No matter the size of the job, we’re always eager for feedback from customers so that we can continue to improve. Some reviews stick out more than others, like this one from a customer named Nikki.

“What a group of Rock Stars!! I’m not sure how to begin to thank you for your help. From start to finish each of you has been unfailingly kind, compassionate, professional, and supportive—I can’t tell you how much I appreciate that.

I was frankly amazed by the entire process. I had no idea where or even how to begin, but TJ’s ability to help me break the whole job down into individual tasks was phenomenal. Tecla, Thomas and TJ are such a great team! It was such a pleasure to get to know each of you while we worked. You each were relentlessly cheerful, friendly and you worked so hard! I’ll admit that I was beyond mortified that I had allowed so much stuff to accumulate over the past 12 years, and it was really hard to open up and let anyone see the state of my home. But suddenly I was surrounded by a team of compassionate, non-judgmental, exceptionally kind folks who were there to help. You have no idea how much of a relief it was to be able to have you as my allies. And now I feel as if you are also friends.

I can’t believe I’m actually going to say this, but this job, while hard work, was actually really fun! And it felt great to be able to charge through each day getting rid of so much stuff. I’m not going to lie—it was exhausting, but it was a happy kind of exhaustion. The energy in my house has completely flipped and I am excited to have my home back.

You made what seemed like an overwhelming process suddenly seem easy to manage.

From start to finish, each of you made this process such a positive experience. I am so glad that I found your company and then got up my nerve to call. This has been a transformative experience for me and I feel as if I have lost a ton of weight, not just physically but mentally as well. That cloud of stress constantly hanging over my head is suddenly gone. I had no idea how oppressive it was to live in this environment until it was cleared out and I suddenly felt an energy shift and a surge of optimism as a result. Now it feels as if the possibilities are endless as I can now reclaim my home and my life. It feels great to flip the dynamic and to now be in charge of my things instead of having my things being in charge of me.

So thank you. Thank you thank you thank you. It is not an exaggeration to say that this has changed my life. I have a new home, a new outlook and a new group of friends. I’ve been walking from room to room, smiling and almost giddy at the change. I can’t tell you how much this means to me. The impact of our work together has been profound and I can never repay the debt of gratitude I have for each of you. The service you provide to your clients is more than just the physical service of moving, hauling, clearing, cleaning and organizing—you also provide a spiritual service as well, tending to the well-being of your clients with a kindness and compassion that is frankly, rare to find. That is remarkable and I thank you for that.”