Welcome Astervox – Hosted PBX Solutions

As one of the first cloud communication provider in Malaysia as well an early innovator of cloud communications, Astervox saw a new way to revolutionize business phone systems using the power of the cloud. Astervox developed a virtual PBX (also known as cloud, hosted, or IP PBX) solution called Astervox VX, which surpasses the feature set of traditional PBX —voice, fax, voicemail, extensions, conferencing, paging, intercom calling, etc. — without the expense and limitations of hardware.

Astervox provides hosted Business phones systems and Hosted Call Center Solutions affordable and easy to use to give your business the tools you need for improved communication and customer service.

INTRODUCING FLEXIBLE SOLUTIONS

Business PBX

Hosted Call Center

Mobile Integration

Reports & Statistics

More Features than you can poke at!

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Caller ID

See who is calling you, no need to write down phone numbers on easy to loose pieces of paper anymore.

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SIMULTANEOUS RING

When somebody calls your desk extension, our system can simultaneously ring multiple devices like your mobile phone, another extension or even another branch phone line.

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CUSTOM MEDIA

No more nasty on-hold music. You can change your on-hold music anytime, upload new custom IVR sound files based on holiday season or any other occasion.

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FOLLOW ME

Inbound calls will ring a list of numbers in turn. Call your desk phone, then your mobile, then your house.

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High Availability

Astervox voice platform is hosted in multiple data centres. If one is to fall out of service, our high-availability secondary sites will take over automatically.

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Easily Scalable

Single phone to hundreds of phones. Your rapidly expanding business can grow without the need to buy expensive line cards or new PABX systems any longer

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Caller ID BLOCKING

If you would like to block your outbound CallerID, use a feature code that you can create yourself

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Free ON NET CALLS

An on-net call is one where both the calling and called parties are on the same provider's network. Enjoy unlimited free on-net calls between Astervox customers.

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HD VOICE

Like HD video, HD voice provides a clearer, more natural sounding telephone system. No more problems distinguishing between ‘f’ and ‘s’ (only on Astervox on-net calls)

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REAL TIME CALL LOG

Want to know how much you are spending on the phone? In the PBX menu go to Status - Call History.

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Online portal

Our online portal allows you to manage your company account, check your bills, subscribe to new features or launch a support ticket using only your web browser to do so

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PROVISIONING

Astervox sophisticated provisioning system takes care of handset configuration as well firmware updates automatically, all is done remotely without hassle.

Advanced Call Center Features

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Call RecORDING

Record all calls (in and outbound) send the call recordings to your own FTP or Amazon S3 Bucket or even via SSH to a secure location,

Advanced Stats

CAMPAIGNS

Campaigns feature allows you to load lists of phone numbers into the system and automatically dial them for the agents, when a call is connected it will be passed to the agent.

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API

We have an extensive API that allows you to design software that integrates with Astervox Cloud PBX into your own custom software or CRM system.

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QUEUE CALLBACK

allows your callers to press a digit to reserve his place in the queue, the client hangs-up and the system calls back when it is his turn in the queue.

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CRM INTEGRATION

Astervox VX is built to integrate with CRM solutions such as Zendesk, SugarCRM, Salesforce and as well Hotel PMS systems

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WEB-DASHBOARD

Call or contact center managers can easily check queues, calls or agent status on a customizable website and either project it onto a wall or make it visible on a flat screen TV.

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IVR DESIGNER

An easy to use designer for IVR or Auto attendant with direct extension and feature code dialing. Choose the Digit to press and assign a destination.

IMMEDIATE BENEFITS

INSTANT SAVINGS

MAINTENANCE FREE

CLOUD RELIABILITY

Scalability

WHAT OUR CLIENTS SAY

“….. We have been working with Astervox for more than a year now. We started off in Malaysia and are now using the service in Singapore and Hong Kong as well. Due to an exceptional service quality and support received, we are looking to grow together with Astervox in other SEA countries soon…..”

“….. Astervox cloud based phone system is simply the way to go for companies with advanced communication requirements, Astervox has shown a lot of flexibility in providing us with support and phones services and rapidly adapts to the ever changing business requirements of our guests whilsts providing some of the most attractive call rates on the market

..We were surprised at how easy and affordable the system was to setup and to use and the cost savings were fantastic. We quickly adapted the Astervox cloud solution to all our satellite offices across Malaysia calling our colleagues hundreds of kilometers away is just dialing an internal extension. The technology and fantastic customer support is world class and their ability to customise their service to suit our needs makes them by far the best corporate communication provider in the country.

Adrian Abu Bakar

Director, Paperplane Design Sdn Bhd

FOR MORE INFORMATION ON ASTERVOX or to schedule a demo PLEASE CONTACT US: