To access your account, you'll need to go to the library catalog here. In the top right-hand corner (or at the top of the screen on mobile), you'll see the log-in. You'll need your library card number (the long number on the back of your card) and the phone number that we have on file for you. Once you've logged on, click "My Account." A menu should open up that looks like this:

From this menu you can change your notification preferences, check your items out and see when they're due, make and check on your reserves, and more. You can also change your password from your phone number to something more secure if you'd like.

You have previously changed your password from your phone number to a secure password. Once you've changed your password, it will not let you log in with your phone number anymore. If you've forgotten your secure password, give us a call at 817-367-0166 and we can reset your password to the phone number we have on file for you.

You are using a new phone number. If you haven't updated your phone number with us, your password will still be your old phone number. Next time you come into the library you can update your information with us; in the meantime just use your old phone number to log in.

There is a typo in your account on our end. If this is the first time you are logging on and it's telling you that your login has failed, give us a call at 817-367-0166. We will double check your application against your account, and if the phone numbers don't match we'll update it so that you can log in.

You are trying to log in to a family member's account with the wrong phone number. If you keep your family's cards together, double check that you matching each card with the correct phone number.

If none of these apply to you but you are still having trouble logging in, give us a call at 817-367-0166 and we'll try to resolve the issue on our end.

As of April 1, 2019, items that are eligible for renewal will be automatically renewed on the day they are due. Items are eligible for renewal if:

They have not already been renewed once, &

They are not on reserve for another patron.

There are three other ways to renew materials:

Bring them into the library. You must have the items with you to renew this way. As long as there are no reserves on the items, there is no limit to how many times you can bring materials in to renew them.

Log on to your catalog account here. Click “My Account” and then “Items Out/Renewals”. From there you can renew any item that is eligible to be renewed. If the item was successfully renewed, the “Renew” button to the right of the item will change to text that reads “Successfully renewed”. It may take a moment, especially if you are renewing multiple items at once, but don’t navigate away from the page before you see “Successfully renewed” beside each item you’re renewing.

Use our automated texting service. Using the cellphone number we have on file for you, text the words “Renew all” or “Renew due” to 817-678-8062. You should immediately get an automated reply with your new due date. If you do not get this automated reply, the renewal did not go through. Give it a few minutes and try again. If it still isn’t working, you can try renewing online.

Renewal dates are from the date renewed, not from the date material is due.

You have renewed them once from home already. While you can bring your items in to the library to renew as many times as you want, you are limited to one online/text renewal per item.

Another patron is on reserve for the item. If someone else has placed a hold on your item, you will not be able to renew it.

You have a fine on your account. If the item is overdue, or if there is an overdue fine from a different item on your account or on a family member's account, you will not be able to renew it.

You are texting from a number we do not have on file for you. If you have changed numbers, you will need to come in to the library and update your information with us before you are able to use the texting service with your new phone number. In the meantime, you can try renewing online by logging in with your old phone number.

No, the White Settlement library does not have reciprocity with any other library in the area. Returning White Settlement books to other libraries or returning another library’s books to White Settlement may result in overdue fines.

You can place a purchase request at the library or by logging into the catalog and making the request under the “Reserves/Requests” tab in your account. If the item is available through our vendors, we will add it to the earliest available order. It is free to make a purchase request.

If you are a White Settlement resident and you’ve had your library card for at least 6 months, you can apply for a TexShare card and go to another library in the area for your item. This option is also free, and you may be able to get your item more quickly than you would by making a purchase request.

Finally, you can make an Interlibrary Loan (ILL) request. This is a service that allows libraries to borrow materials from one another. You must come to the front desk to fill out a request form, and a $3.02 per item Delivery Fee will be added to patron accounts for materials borrowed through ILL. Please be aware that rare items, new and popular items, and audiovisual materials may be unavailable. If for any reason we are unable to get an item delivered to us, you will not be charged the delivery fee. Standard overdue fines apply to ILL materials.

Click "Sign in" in the top right-hand corner and choose White Settlement Public Library from the drop-down menu. From there you'll sign in with your library card number and phone number - just like logging in to the catalog.

Overdrive has two mobile apps for patrons accessing the collection through their phone or tablet. The original app is called Overdrive and is compatible with most devices. The new app is called Libby. It is easier to set up and has more features, but it may not be compatible with all devices.

Any person who believes they have been the victim of unprofessional or illegal treatment or who believes that they have been subjected to racial profiling by a police officer, may file a complaint. Complaints can be made by calling 817-246-7070 or by emailing the Police Department and submitting the Complaint Form (PDF). Other persons may be asked to provide statements as witnesses.

As defined by Texas Law, “racial profiling means a law enforcement-initiated action based on an individual’s race, ethnicity, or national origin rather than on the individual’s behavior or on information identifying the individual as having engaged in criminal activity.”

When a citizen has a complaint against an employee (sworn or civilian), they may contact the Police Department. Complaints that are relatively minor in nature will be directed to the employee’s supervisor. Allegations of serious misconduct, including racial profiling, will be forwarded to the Police Department’s Internal Affairs Investigator.

Texas Law Requirements

Texas Law requires that all complaints against Police Officers, which may result in disciplinary action, be in writing and signed by the person making the complaint. Complaints of misconduct that are less serious in nature need not be in writing.

Making a Complaint

Complaints should be made within 30 days of the incident unless special circumstances exist. You can make a compliment or complaint against an officer or employee in-person at the Police Department, which is located at:8900 Clifford StreetWhite Settlement, TX 76108

Filing a false complaint against an employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath, or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or both fine and punishment.

Employee Appeals

Complaints must be supported by sufficient evidence. When the investigation cannot find the degree of evidence necessary to prove the employee acted improperly, the employee and the citizen are both notified in writing.

Property must be inspected before start of new service. To schedule an inspection, contact the code department at 817-246-4971. When property has been inspected, you will need to come in to the customer service counter in city hall. Bring the following with you:

A lease agreement if you are renting or closing papers if you just purchased the property

Bulk/Brush pickup is always the 2nd full week of each month. You can begin putting items out for pick up the Friday before. All items must be out before 7 a.m. of that Monday. Contact Waste Connections Customer Service at 817-222-2221 or Customer Service at 817-246-4971 if you need further information.