Prince

The Prince is in a league of its own. Every detail is designed with luxury elements, featuring a 24 hour subeye, 23 genuine diamonds, and an embossed...
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The Prince is in a league of its own. Every detail is designed with luxury elements, featuring a 24 hour subeye, 23 genuine diamonds, and an embossed pattern dial. A timepiece built for the truly elite.

Platinum Warranty Details

The Platinum Warranty is an upgrade option available only to purchases on JBW.com. It extends your standard warranty an additional year (3 years total) and provides extra protection and servicing options to help preserve the value of your JBW watch.

Every JBW watch has a basic international 2-year warranty, issued by JBW itself, and validated with a serial number and guarantee card inside the watch box. The Platinum warranty includes the basic warranty plus these additional features:

Standard

Platinum

Manufacturing defects covered

Full repairs for warranty-covered issues

Additional 1 one year warranty

Unlimited battery replacements

1 free tune up / cleaning

Leather Strap*

One time free strap replacement

Bracelet Band*

Free additional links for sizing

Warranty-related Shipping

You pay shipping costs

We cover all shipping costs

*If applicable to your product

Frequently Asked Questions

1. When does warranty coverage begin?

The Platinum warranty coverage begins the day your product is delivered and last for three years from the date of delivery.

2. What is NOT covered?

The Platinum warranty does not cover any damage caused by accidents, misuse or excessive wear and tear under conditions exceeding the timepieces manufacturer's water resistance limitations. The warranty is valid only at JBW. Improper repair or warranty service performed by someone other than JBW will void this warranty.

3. How do I service my watch?

All Platinum Warranty requests and claims are handled directly through our Concierge Service. If you have any questions about the warranty or need to request servicing for your watch, just email us here and we will be happy to help. You can also chat with us live by using the chat box in the bottom left of your screen. You can also call us at 1-866-408-1600.

4. Can I cancel or get a refund on my Platinum Warranty plan?

You can cancel your warranty plan for a full refund within 30 days of purchase, only if you have not redeemed the warranty for any servicing.

5. I bought a watch last week and want to add the Platinum Warranty. Can I add it after the purchase?

The Platinum Warranty is only available at the time of the original watch purchase.

6. Can I purchase the Platinum Warranty for the JBW watch I purchased from a retailer or third-aarty seller?

The Platinum Warranty is only available on watches purchased on JBW.com.

7. What is the tune up / cleaning service?

This service procedure is designed to ensure that every timepiece is functioning at a pristine level. The movement inside your watch is cleaned or replaced depending on its condition and the battery is replaced as needed. Timekeeping accuracy and water-resistance is also tested to ensure quality standards of the watch are being met. At this time, we can also update the leather strap or links as requested by the customer.