PCI Awards its Highest Honor: the Rockwell F. Clancy Awards

Once a year, Publishing Concepts awards its highest honor: the Rockwell F. Clancy Award to the PCI Associate who best lives and outwardly displays our seven values and seven promises. Mr. Clancy founded the Rockwell F. Clancy Company in 1921, and became the nation’s first alumni directory publisher. “Rocky” was not only esteemed for his business acumen, but he was also known for his big heart, generous nature and civic-mindedness.

Drew Clancy, Rocky’s grandson and CEO of Publishing Concepts, created and named the annual award to honor Rocky’s high standards, values and integrity displayed in all business and personal relationships. Publishing Concepts roots are founded on Rockwell Clancy’s traditions with its seven Core Values and seven Client Promises.

Here are the winners of this year’s Rockwell F. Clancy Awards:

Rockwell F. Clancy Award: Be Positive – Judy Griffin

Smile. Get Excited. Enthusiasm is absolutely contagious. See change as an opportunity. Have a sense of humor about yourself.” These are the characteristics of PCI’s BE POSITIVE Client Promise. These are also the attributes of Judy Griffin. Whether the task is small or large, critical or transactional, Judy gets it done in a professional manner always keeping the associate front of mind but still representing the company’s best long term interest. Her work before, during and since the merger has been outstanding. One action at a time – the way great things get done. Think win-win.

We are fortunate to have a talented and dedicated associate representing the company when we are negotiating health benefits, payroll processing or planning events. Judy always celebrates the ideas of others and finds the balance between the company and the associates.

We are fortunate to have her and her winning attitude on our team. For these and many other accomplishments, we recognize her as the 2016 BE POSITIVE Rockwall F. Clancy award winner.

Judy thank you for all of your hard work and dedication and making PCI a positive environment for all of our associates.

Rockwell F. Clancy Award: Be Accountable – Tanisha Wise

“Find ways to surmount barriers: Go over it! Dig under it! Go around it!”. Tanisha is an outstanding professional, mentor, team player and colleague, but should be viewed and recognized first, and foremost, as an outstanding leader of Inside Sales who exemplifies PCI’s Be Accountable Client Promise.

For many years, Tanisha has been a leader in our Virginia office and has been amongst the most visible top performers on a constant basis. She showed leadership throughout the acquisition, not only welcoming the change, but embracing it. She learned the new system quickly and soon became one of the top performers of 2016. In her short 6 months with PCI, Tanisha has averaged an IB Close Rate of 21%, an IB RPH of $178.12 and brought in a total of $76, 418.51 in revenue.

Tanisha stays engaged with her team and company and cheers her peers on to do the same. She is a wise agent, a standard bearer of integrity and influence, and is highly respected by her peers and management. She does what it takes to deliver and keep her customers happy. She breathes urgency and commitment.

For these and many more reasons we recognize Tanisha Wise as PCI’s Rockwell F. Clancy BE PROACTIVE Client Promise Award for 2016! Tanisha thanks for all you do for PCI!

Rockwell F. Clancy Award: Be Smart – Amberle Szot

“There are no constraints on the human mind, no walls around the human spirit, no barriers to our progress except those we ourselves erect.” –Ronald Regan

Amberle has shown herself to be an innovator, learner, agent of change, and a champion of progress. Her accomplishments in the last year include (but are not limited to):

She has moved from designer to design architect.

This has required full control over all parts of the photo sections / Then & Now including writing the logic, the QC systems, and end to end execution.

This has moved her role from design to design programming.

Her work to refine the photo mailer project moved the needle from a day long process into an hour long process.

She has implemented and refined processes such as the incoming mailer workflow including training others in that workflow.

She has taken over a leadership role coaching and developing a new team member.

Her work on the Alumni Today product has shown innovation by creating a turn-key solution.

Her ideas and hard work have increased efficiency and quality while at the same time reducing errors. This required intuitiveness, adaptability, problem solving, and most importantly the ability to move forward in the face of ambiguity or uncertainty.

Amberle lives this on a daily basis with an unmistakable passion. We celebrate her accomplishments and look forward to what has yet to come. Because of her “Work smart AND hard” philosophy, Amber Szot is the recipient of the 2016 Rockwell F. Clancy “Be Smart” award.

Rockwell F. Clancy Award: Be Passionate – Dave Jenkins

“Passion is one great force that unleashes creativity, because if you’re passionate about something, then you’re more willing to take risks. When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible.”

Dave Jenkins has been a critical contributor to securing nearly $10M in signed contracts in military associations in 2016. He meticulously follows up, makes himself available to travel for presentations and serves as a role model not only in the sales department but for all at PCI. $10 million is a huge number. This sales effort and resultant success is a perfect example of why passion for excellence, client satisfaction and reaching a goal is so important. We are proud to recognize Dave with the RFC Award for Be Passionate.

Rockwell F. Clancy Award: Be trustworthy – Cynthia Lawrence

First impressions count and Cynthia makes hers special! She sets the standard for creating lasting relationships every day with callers and colleagues. She is here early and will stay late when needed. She believes in serving others and keeping her promises.

During her interview 4 years ago, Cynthia said that PCI could trust her to do the right thing and she has consistently proven to do exactly that every day. Her attention to detail is demonstrated on every call, making sure every call counts and every record updated accurately. Cynthia is not only a top performer in revenue generation but her quality assurance and WOW scores are regularly above 95%. Even with high scores, Cynthia wants to listen to her calls to learn why she didn’t get 100% and how to improve!! With her strong commitment to our NTBC culture and customer-centric approach with our clients, Cynthia is a tremendous role model for others at PCI. Thank you, Cynthia, for your dedication to our PCI values.

Rockwell F. Clancy Award: Be Proactive – Thomas Weir

“Everything begins with the initiative of the individual”. Thomas has gone above and beyond his efforts to lead the team in San Antonio. His proactive attitude has provided invaluable success in driving performance, leading people, and planning for PCI’s future. His character exemplifies PCI’s Be Proactive Client Promise.

Thomas’s commitment to having high standards for himself and others is how we get better as a company. This level of commitment set’s a wonderful example for all of us to aspire.

Thomas never makes excuses and his passion to change behaviors is very inspirational to his peers and team members. Thomas’s leadership in helping PCI integrate the companies, embrace our culture, organize out Not Your Typical First Day At Work and leadership in identifying new office space in San Antonio has been outstanding.

He lives the value “Never be satisfied. Keep learning. Continue to make improvements”. For these and many more reasons we recognize Thomas as PCI’s Rockwell F. Clancy BE PROACTIVE client Promise Award for 2016.

Thomas thanks for all you do for PCI!

Rockwell F. Clancy Award: Be Professional – Debbie Warren

“Exhibiting a courteous, conscientious, and generally businesslike manner in a workplace”. Debbie is an outstanding professional, mentor, team player and colleague, but should be viewed and recognized first, and foremost, as an outstanding leader of Inside Sales who exemplifies PCI’s Be Professional Client Promise.

For many years, Debbie has been a leader for our San Antonio team and has been amongst the most visible top performers on a constant basis. She has shown leadership throughout the acquisition, not only welcoming the change, but embracing it. She learned the new system quickly and soon became one of the top performers of 2016. In her short 6 months with PCI, Debbie has averaged an IB Close Rate of 19%, an IB RPH of $190.76 and brought in a total of $112,202 in revenue.

Debbie is committed to self-care and self-growth. Debbie is a role model for her peers and has the sense of duty to our NTBC culture and customer-centric approach with our clients.