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Hi and welcome to Malware Removal Forum.My name is Cypher, and I will be helping you with your malware problems.This may or may not, solve other issues you have with your machine.If you no longer require help i would be grateful if you would let me know.

Before we start please note the following important guidelines.

If you don't know or understand something, please don't hesitate to ask.

Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.

Only reply to this thread do not start another, Please continue responding until I give you the "All Clean"Absence of symptoms does not mean that everything is clear.

Please DO NOT run any other tools or scans whilst I am helping you.

Please DO NOT install any other software (or hardware) during the cleaning process.

Print each set of instructions... if possible...your Internet connection will not be available during some fix processes.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.

Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.

Windows 7 Advice:

All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator.

Your Operating System in use comes with a inbuilt utility called User Access Control(UAC).

When prompted by this with anything I ask you to do carry out please select the option Allow.

Create a new System Restore point

Click Start, Right Click on Computer, and select Properties.

In the left pane, click System Protection > Creat.

Give this restore point a descriptive name and click Create.

Click Apply and OK.

Next.

Remove P2P Programs

I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.

Click on Start > All programs > Accessories > Run.

In the open text box copy/paste appwiz.cpl Then click Ok.

Uninstall the programs listed above(in red) and any other P2P you have installed NOW.

Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.

Thank you, Cypher. I will be going through your steps this evening. I apologise for not getting back to you earlier. Long hours at work this week. I thank you for your help. I'll be sending you the reports you've asked for shortly.

Return to OTM, right-click then paste the code into the blank box below

Next click on the large button.

OTM may ask to reboot the machine. Please do so if asked.

Copy everything in the Results window (under the green bar), and paste it in your next reply.

NOTE:If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

Note: You can use either Internet Explorer or Mozilla FireFox for this scan.

Note: If you are using Windows Vista or Windows 7, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

First please Disable any Antivirus you have active, as shown in This topic.

Note: Don't forget to re-enable it after the scan.

Next hold down Control then click on the following link to open a new window to ESET online scannner

Select the option YES, I accept the Terms of Use then click on Start.

Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

When prompted allow the Add-On/Active X to install.

Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.

Now click on Advanced Settings and select the following:

Scan for potentially unwanted applications

Scan for potentially unsafe applications

Enable Anti-Stealth Technology

Now click on Start.

The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

When completed the Online Scan will begin automatically.

Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!

Now click on Finish.

Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

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