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GSA Launches Refreshed Agency Website

Washington, DC – The U.S. General Services Administration (GSA) today launched a redesign of its external agency Web site, www.gsa.gov. The refreshed site will make it easier for federal customer agencies, businesses, and citizens to get the information they need on GSA’s products and services.

“We have listened to our federal customer agencies, vendors who do business with GSA and citizens who look to GSA for vital information and we are responding to their needs for an easier way to find the products and services that GSA offers,” stated GSA’s Associate Administrator for Citizen Services and Communications M.J. Pizzella. “Whether they require an online self-service tool, specific reference information, or just the right phone number to call for personal assistance, these changes to gsa.gov allow us to get our visitors what they need quickly.”

GSA is a leader among federal agencies in the area of usability testing and Web metrics (employing user research, customer comments, Web traffic reports, and the American Customer Satisfaction Index (ACSI), an industry standard for measuring Web site performance over time). The agency Web site has seen an increase of 7 percent in FY 2005 ACSI scores, which represents a major improvement in overall visitor satisfaction. Using both www.gsa.gov and www.firstgov.gov usability expertise, GSA will continue to work with users of the site to ensure that it continues to be an effective communication tool for disseminating information about the agency’s products and services.

Some of the improvements that users will notice are:

A newly redesigned homepage that will make it easier for specific visitor groups to find the information they need to do their jobs. This includes individualized categories for federal agencies, citizens and vendors that wish to do business with GSA.

An enhanced search presentation that improves the organization of results information.

A more user-friendly layout of information using an improved tab system to better identify topical information.

An enhanced presentation of current GSA initiatives and events.

GSA will continue to listen to what its customers are requesting and to improve content to make it easier to read and understand. Information will be continuously updated as it develops about organization changes stemming from the creation of the Federal Acquisition Service – a long-term initiative to improve GSA’s effectiveness and business offerings.

For more information and to view the recent changes please visit www.gsa.gov.

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GSA is a centralized, federal procurement, property management, policy development and information provision agency, created by Congress to improve government efficiency and help federal agencies better serve the public. In this role, GSA acquires products and services on behalf of federal agencies; plays a key role in developing and implementing government-wide policies; provides services and solutions for the office operations of more than one million federal workers; and encourages a citizen-centric relationship with government by providing a single “point of entry” to the information and services citizens need in a timeframe they can appreciate. This allows citizens to receive accurate, timely and consistent answers and information, and helps federal agencies better respond to citizen inquiries.