Director, Strategic AccountsSpredfast

THIS JOB HAS EXPIRED

The Director of Strategic Accounts will serve a critical leadership role within Spredfast's Customer Success group. The Director of Strategic Accounts will oversee Spredfast's growing Account Management and Market Director teams who lead engagements with the company's largest customers. The Director will be a passionate, effective mentor for these crucial relationship managers as they champion their accounts to demonstrated social success. The Director will additionally be expected to insightfully understand the needs of these customers and be able to represent the voice of the customer in product and service development prioritization discussions. The Director will report directly to the EVP, Customer Success.

The Director of Strategic Accounts will be a critical part of Spredfast's Extended Leadership Team participating in both the company level ELT and joining the Directors of Customer Success and Services on the customer-focused leadership team. On occasion the Director will be requested to participate in particularly complex sales cycles to represent the best practices within the existing customer set and the parts of our solution - including onboarding, training, strategy, and custom solutions that allow that to happen. The Director will also serve as an escalation path for customers requesting additional senior review of their needs.

Education:
Bachelor's Degree or higher

Major Job Functions:

Leads the Spredfast teams of Account Managers and geographically distributed Market Directors
Co-Creates Account Champion plans with those relationship leaders
Advocates for the needs and desires of Strategic customers in internal prioritization discussions
Grows the remarkable talent within the Account Management and Market Director teams

Skills/Requirements:

Experience leading a client services team for a social agency or technology provider
10+ years work experience with at least 2 of those focused in social
Demonstrated ability to grow a true customer partnership beyond "vendor" status
Experience rolling out a social program or solution for a large brand (in house, agency, solutions provider, etc)
Track record of excelling in a multi-threaded environment - balancing needs across multiple projects or clients
Experience with Spredfast, another major SMMS or monitoring platforms
Excellent written, verbal, social media and interpersonal communication skills
Self-starting, proactive, and resourceful
Ability to operate at a high level of excellence in ambiguity

Spredfast is an enterprise-class social media management system that allows an organization to manage, monitor, and measure its voice across multiple social media channels. We offer a full service management tool from Initiative tracking to Social Streams monitoring, Analytic Metrics and Reporting.