We use USPS Priority shipping. Shipping is FREE if your order is over $75. Items are processed and ship out in 24-48 BUSINESS hours (Monday-Friday) after order is received and take 2-3 business days to be delivered. ﻿ Miami and Florida residents may receive their package in one business day. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guarantee service we provided. Domestic orders above $250 will be sent with signature confirmation automatically for security purposes. Please keep in mind that USPS is a government agency ad does not deliver or operate on national holidays.

Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it.

Express Shipping

We use USPS Priority Express Shipping. If your order is placed before 12:30 pm Eastern Time, and customer selects Express Shipping at check out, order will be shipped out the same day and received by the customer in 1-2 business days. Orders placed after 12 pm Eastern Time will ship out next business day and received the day after that. Some areas do not offer next day shipping, if this is the case, customer will be notified.

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

Diva Boutique is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.

International Shipping

We offer USPS International Shipping and DHL WORLDWIDE EXPRESS. All international orders take 24-48 hours to ship. USPS takes about 10-15 days to be delivered. (SHIPPING TIMES ARE ESTIMATES AND ARE NOT GUARANTEED AS THERE CAN BE DELAYS DUE TO HOLIDAYS, BAD WEATHER, AND OTHER UNFORESEEN CIRCUMSTANCES. Your patience is greatly appreciated). DHL WORLD WIDE EXPRESS is our fastest shipping speed for international shipments and take 1-3 business days depending on the area. DELAYS CAN HAPPEN AND DHL WORLDWIDE EXPRESS shipping times are just ESTIMATES. Shipping times for DHL CANNOT BE GUARANTEED. DHL and USPS is not available to all countries at this time. Shipping prices are calculated by weight at checkout.

Please note: Diva is not responsible for any customs fees assessed by the receiving country. If your package has not been delivered after 10 days of being shipped, please contact USPS or your countries’ postal service to inquire about our package. Most likely the package has not been delivered because it is being held by customs and is pending a retrieval fee. Any unclaimed packages will be sent back to Diva Boutique and cannot be refunded or resent.

In Store Pickup

*** NOV 1, 2018 SHIP TO STORE OPTION WILL BE TEMPORARILY UNAVAILABLE UNTIL FURTHER NOTICE. WE APOLOGIZE FOR THE INCONVINIENCE

We also offer an ship to store pick up delivery option for local residents who want to pick up their items in store. Items eligible for in store pickup on the same day must be purchased before 12:30 pm eastern time, and will be shipped from our online facilities to our Miami store location (16359 S.W. 88 street Miami, Fl. 33196) and will be available for pick up at 6 PM eastern time MONDAY-FRIDAY. Please note we have separate facilities for our online inventory and items purchased will not be available immediately.

To have your items shipped to the store, you must enter the code SHIPTOSTORE in the discount code bar at checkout. Your shipping fee will be waived, and our staff will know to ship to the store. Orders placed after 12:30 pm Friday and throughout the weekend for pickup will not be available in store until Monday after 7 PM. If you need an item ASAP, please contact us at (305) 383-2747 and we may be able to assist you in getting a faster pick up.

Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. Please bring a government issued ID to the store as it is required to release the package. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against Diva Boutique.

To initiate a return please use the MAKE A RETURN tab at the bottom of our website and select the items you are requesting to receive credit for. You do not need to wait for instructions from us to send it back. Complete the return process on our website and then proceed to ship it back to us. Items must be sent back to Diva Boutique within 10 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Diva Boutique and product tags attached. Please fill out our exchange form, which is included in your package. If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address is below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. PLEASE DO NOT SEND PACKAGES TO THE STORE ADDRESS. THIS WILL SIGNIFICANTLY DELAY PROCESSING. Items can be exchanged in person in the store ONLY (16359 SW 88 STREET Miami, Fl 33196). CUSTOMERS ARE NOT PERMITTED IN OUR WAREHOUSE FACILITY AND PACKAGES WILL NOT BE ACCEPTED IN PERSON AT THE ADDRESS BELOW.

Diva Boutique

2100 NW 93 AVE

Doral, Florida. 33172

All in-store returns will be issued store credit that can only be used in-store.

If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit will be issued and they will be blocked from our site.

• Exchanges

At Diva Boutique, we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.

• Processing

Once an order has been placed it ﻿cannot be cancelled. ﻿When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.

**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.

• Final Sale Items

Non Returnable, No Exceptions

All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable. Masks are considered accessories as they are in that category and are also final sale.

• In Store Pick Up

*** NOV 1, 2018 SHIP TO STORE OPTION WILL BE TEMPORARILY UNAVAILABLE UNTIL FURTHER NOTICE. WE APOLOGIZE FOR THE INCONVINIENCE

We also offer an ship to store pick up delivery option for local residents who want to pick up their items in store. Items eligible for in store pickup on the same day must be purchased before 12:30 pm eastern time, and will be shipped from our online facilities to our Miami store location (16359 S.W. 88 street Miami, Fl. 33196) and will be available for pick up after 7 PM eastern time MONDAY-FRIDAY. Please note we have separate facilities for our online inventory and items purchased will not be available immediately.

To have your items shipped to the store, you must enter the code SHIPTOSTORE in the discount code bar at checkout. Your shipping fee will be waived, and our staff will know to ship to the store. If you placed your order and forgot to provide us with the code please call us and the shipping free will be refunded and the items will be sent to the store. Orders placed after 12:30 pm Friday and throughout the weekend for pickup will not be available in store until Monday after 7 PM. If you need an item ASAP, please contact us at (305) 383-2747 and we may be able to assist you in getting a faster pick up. ***Please bring the card you paid with and a valid government issued ID at the time of pick up. You will be asked to provide us with your ID number and your signature to confirm your items were picked up.

Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. Once an order has been shipped to store it can no longer be shipped out customer must pick up in store. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against Diva Boutique.