What does this mean for your bill?Our average household bill will fall from £133 (2014/15) to £129 by 2019/20. The actual bill you receive from us may vary depending on your actual circumstances and will also include wastewater charges.

Our performanceTo check our progress and make sure we’re on track we’ve set targets for each of our five outcomes. Our targets are challenging but we’re confident we won’t fail them and each year we’ll report on our progress so you will know if we’re on track.

Is it too late to say what I think?It’s too late now to contribute for our business plan for 2015 to 2020, however, we are always keen to hear what our customers think so we can continually improve the services we offer. If you would like to provide any feedback please contact us.