Press Coverages

Delaware North Offers Self-Ordering Kiosks – ARN

September 21, 2017

Delaware North announced the arrival of self-ordering kiosks at several airport dining locations. The kiosks, developed in partnership with Grab, offer travelers dual self-service ordering capabilities.

Kiosks can process orders from a location’s full menu, as well as grab-and-go items. Future iterations of the kiosk will have barcode scanners for an even quicker checkout experience when purchasing grab-and-go items.

The kiosks feature an interface designed for quick ordering, with intelligent upselling and customization components, and includes point-to-point encrypted credit card payments, including Apple Pay and Android Pay.

More than 50 kiosks are expected to be installed at Delaware North-operated dining concepts by the end of the year, with 18 kiosks already deployed at six airports. Those airports include Hartsfield-Jackson Atlanta International (ATL), where kiosks are installed at Grindhouse Killer Burgers, Mustard Seed and Coffee Bean & Tea Leaf; Austin-Bergstrom International (AUS), with kiosks at Schlotzsky’s; Buffalo Niagara International (BUF), with kiosks at Which Wich; Denver International (DEN), with kiosks at Schlotzsky’s; Detroit Metropolitan Wayne County (DTW), with kiosks at Popeye’s; and Will Rogers World (OKC), with kiosks at Schlotzsky’s and Coffee Bean & Tea Leaf.

“We are always looking for ways to make a more convenient and seamless experience for travelers,” said Kevin Kelly, president of Delaware North’s travel division. “This latest innovation with our partners at Grab is a step toward the future of travel and how people will be dining and shopping at the airport in the coming years.”

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