Help with internet banking

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RACQ Bank Internet banking

Internet banking is a secure online banking service that offers you complete account management 24 hours a day, 7 days a week, worldwide.

Forget the limitations of conventional banking – the queues, restrictive opening hours and travelling. With a few quick clicks, managing your finances becomes a convenient part of your daily routine, anytime, anywhere.

Improved control with SMS security

We recognise that online privacy and security is critical – especially when it comes to money matters. That’s why our internet banking requires all customers to register a unique mobile number – not used by anyone else – for SMS security.

SMS security reduces the risk of fraud through the use of one-time passwords being used to authorise transactions, such as:

Transferring money to a new payee or biller (BPAY)

Adding a new payee or biller directly to your address book

Updating your personal details

Registering or logging in to internet banking for the first time

Resetting your password.

If you already have a unique mobile number linked to your account but it’s not enabled for SMS security, you can register it by calling us on 13 1905 or visiting your local branch.

Banking products and loans are issued by Members Banking Group Limited ABN 83 087 651 054 AFSL and Australian credit licence 241195 trading as RACQ Bank. This information does not take your personal objectives, circumstances or needs into account. Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding.

Except for RACQ Bank, any RACQ entity referred to on this page is not an authorised deposit-taking institution for the purposes of the Banking Act 1959 (Cth). That entity’s obligations do not represent deposits or other liabilities of RACQ Bank. RACQ Bank does not guarantee or otherwise provide assurance in respect of the obligations of that entity, unless noted otherwise.