DIRECT DELIVERY

Just $6.95 per Order for Wallets and $9.95 for all other small to medium items regardless of the quantity purchased.

Larger items (over 55cm long) such as suitcases and duffle bags can be delivered in the same way for an additional $7.00 per item. The delivery costs will be highlighted to you in the checkout.

We would like you to receive your order as quickly as possible and endeavour to deliver within 1-5 working days. For country Western Australian and NT this may take between 2-6 working days. Once your order has been shipped you should receive a tracking email from the courier, Star Track. Deliveries will be made between 9.00AM – 5.30PM Monday to Friday and a signature will be required on receipt. Please note there will be no weekend or public holiday deliveries. If for some reason the courier are unable to complete the delivery, a card will be left informing you that the courier attempted delivery and advising you where the products you ordered can be collected.

The progress of your Order can be tracked on the internet by following the link in the email we send you confirming despatch.

Deliveries to a PO Box

We can deliver to a PO Box however the courier charges an additional fee of which will be applied to your order if you are shipping to a PO Box address. This additional charge will be highlighted when placing your order. To avoid this sur-charge please chose a residential or business address.

Our Delivery service covers mainland Australia and Tasmania.

For Delivery to New Zealand please visit www.Strandbags.co.nz.

STORE PICK-UP

NO SHIPPING FEE - WITH STORE PICKUP

Save on shipping costs by choosing "PICK UP IN STORE" in the shipping section (Step 2) of the checkout. On selecting the option "PICK UP IN STORE" you are given an option to enter your postcode or suburb and from this we will supply a list of the closest stores available for you to choose where you wish to collect your order from. Note that the closest available store may not be the closest physical store. This service is FREE and there are no additional pick up costs for you.

You will be contacted by phone when your order is ready for collection, so please ensure the contact number you enter on your order is correct. Typically orders are available for collection within 1-3 working days. In some cases however we may need to order stock from the warehouse and this can take 3-6 working days for your order to be ready (for country Western Australian and NT please allow 6-8 working days in this instance), if this happens then we will send you an email to notify you of this delay. When collecting goods you must present a copy of this email AND photo I.D. (drivers license or passport only).

Our Store collection service only covers Mainland Australia and Tasmania Stores at present. For pick up in New Zealand please visit www.Strandbags.co.nz.

RETURNS

In the unlikely event that you are not completely satisfied with your online order, items can be returned within 30 days of receipt by visiting a Strandbags store or via return post. Please note it may take up to 14 working days for a return via return post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable. Please see below for more information.

Returns to Store

Items purchased from us online can be returned to any of our stores within 30 days of receipt. You must have proof of purchase and the credit card you used to make the online purchase (if you paid via credit card) when returning the goods. Refunds can only be processed to the same credit card which was used in the purchase transaction.

If you paid by PayPal or Afterpay please allow 1-3 working days for your account to update and reflect the refund.

The store locator function on the Website can be used to find the most convenient store for you to return your items.

Returning via Australia Post

Items purchased online can be returned via post within 30 days of receipt. If returning your items via post, please complete all relevant details on the Returns Slip, including the reason for return. Securely repack the items being returned in the original packaging and include the completed Returns Slip. The Returns Label received with your order should be fixed over the original delivery label on the front of your parcel.

Please ensure a Certificate of Posting is obtained when depositing your parcel with a courier or by post. This should be kept in a safe place as it bears a unique reference number which is used to trace your parcel should it fail to be delivered to Us. We will be unable to make a refund in the event that your parcel is lost without sighting Your Certificate of Posting.

Please note it may take up to 14 working days for a return via post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable.

If for any reason there is a problem with the items you receive other than a change of mind please contact our customer service department on 1800 773 777.