Europe, Middle East & Africa Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

North & South Americas - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Asia Pacific Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Best Contact Centers in the World - Global Contact Center Masterclass Best Practice ConferenceHear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives

News : 30 Jobs Axed as Derry Call Centre Closes

#contactcenterworldMarch 19, 2014 -- Around 30 workers are to be made redundant in Londonderry as it is confirmed that Rigney Dolphin is set to close its call centre in the city.

The news was confirmed in a written answer by Enterprise Minister Arlene Foster to Sinn Féin MLA Maeve McLaughlin.

The current workforce of 30 staff will be made redundant over the next couple of months.

Invest NI provided financial support to the Irish company setting up the base in the city, with a promise to create 297 jobs over three years.

"The job losses are deeply regrettable and are as a result of a commercial decision taken by the company in light of difficult trading conditions and increasing competition in the Business Process Outsourcing market," Ms Foster said.

"The promoters do not believe, from a commercial perspective, that they can sustain the site in Londonderry any longer.

"Invest NI will continue to work proactively with other stakeholders in the area, including the Department of Employment and Learning, Council, Chamber of Commerce and the local Enterprise Agency, to assist those staff affected by the closure and also to promote the wide breadth of support available to businesses in the area to stimulate and encourage employment opportunities in the locality."

Ms McLaughlin said the job losses are "a body blow to the workers and their families".

She said: "We need to ensure that the workers receive their full redundancy entitlements and I will be working closely with Invest NI and others to ensure that staff get the maximum support."Foyle SDLP MLA Colum Eastwood said the news was "devastating" for those local workers.

"It is also another huge blow for Derry's economy which continues to feel the bite of decades of neglect in terms of investment in infrastructure and job creation," he said.

"The news that a company which has benefited from Invest NI funding is to cease operations in Derry after such a short period of time is concerning.

More Editorial From Rigney Dolphin

About Rigney Dolphin:rigneydolphin group are a Business Process Outsourcer providing a range of Inbound and Outbound Customer Related Services and Back Office Support to clients. They operate as a full-outsourced partner delivering an integrated solution that helps our clients drive efficiencies across their business in terms of top and bottom line performance.