Installation problems -Clean Boot/Install

Removing the software and reinstalling it using a "clean boot" may resolve the installation problems you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.2. Open the Windows Control Panel.3. Open the Add / Remove Programs window.4. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.

Now download the latest version of the software for your OS from the manufacturer's website.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

You can also try a clean boot/install. Removing the software and reinstalling it using a "clean boot/install" may
resolve the symptoms you are experiencing. Booting clean is a way to
eliminate programs from conflicting with installation of software.

1. Download the latest version of the software for your OS from the manufacturer's website.2. Open the Windows Control Panel.3. Open the Add / Remove Programs window.4.
Locate the listing for the keyboard/mouse software and remove it. When
prompted to remove the keyboard/mouse drivers files, click Yes.

Hopefully, you should not have any problem now.If you have a different OS, say Vista, etc,please post back and I will provide the appropriate steps.

Hope that helps!

If your issue is
not resolved, please do not assign a rating just yet. Please post back as
to what steps you took, results, etc, and I will try to assist you further as
best I can. I am here at your service.

P.S. - You can rate a solution with one of four
ratings as explained under (remember that at times a bit of to and fro dialogue
may be necessary to resolve an issue).

"FixYa!"
- The solution provides great advice on how to solve the problem.

Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Open the Windows Control Panel.2. Open the Add / Remove Programs window.3. Locate the listing for the software and remove it. When prompted to remove the camera drivers files, click Yes.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

Hope that helps...Should you have any further questions,
please feel free to post them here.

P.S. Before you assign a rating, please
make sure that the issue is resolved or you are satisfied. If not, please post
back as to what you did, and/or any other questions you may have, and I will
try to assist you as best I can. Please do not assign an ‘Inappropriate’ or
‘Thanks for trying’ rating if your issue is not resolved after the first
response itself, as sometimes a bit of to and fro dialogue may be necessary
before we can find afix or an answer to
your query.

If you find that the solution/answer I provided led you
to, or resulted in a fix, please close the ticket with a FixYa! rating.I would be very grateful for your show of appreciation.

Removing the camera software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.2. Open the Windows Control Panel.3. Open the Add / Remove Programs window.4. Locate the listing for the camera software and remove it. When prompted to remove the camera drivers files, click Yes.5. Locate any other camera software and remove it as well.

Now download the latest version of the software for your OS from the manufacturer's website.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

Removing the existing driver and reinstalling it using a "clean-boot" may resolve the problems you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software. Firstly, go to the manufacturer's website and download the latest version of your software/driver. Although you may have the latest version already, it could be corrupted.

Once you have done this, uninstall the existing driver using the add/remove software section in the control panel. Now restart your computer.

Once you have saved the correct software, it is time to "clean boot"
your computer. This will ensure no other conflicting software remnant
or anti-virus firewall can prohibit the proper installation of your software. I am assuming you are using XP. If not, just let me know and I will provide instructions for your particular OS..