SilkAir customer review

H Kean (Australia) 14th April 2011

SNE-HKT return. Outbound flight left 20 minutes late very full plane. I was carrying a large garment bag containing my wedding dress and crew happily hung it in wardrobe for me. Decent refreshment served even though only a 1 hr 20 minute flight special meal and my partner normal meal and both were quite good. Seats ok - cabin is 3x3 config. Cabin looking a little old and tired but fine for a regional flight. Only inflight entertainment is on overhead screens. Newspapers supplied on inbound flight again another refreshment which was fine. Both directions the cabin was very hot and stuffy which got a bit uncomfy. Crew efficient and fine to deal with.

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

9/10

SilkAir customer review

Leon Ha (Australia) 26th January 2011

Kuching-Singapore returng. The ground staff in Kuching and in Singapore are friendly and helpful. Cabin crew friendly and shows great hospitality. The only thing I would like to comment is that SilkAir should make new safety videos and also provide different kind of inflight meals. In general it is an airline worth recommending to everyone!

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

10/10

SilkAir customer review

D Duffy (Ireland) 11th January 2011

A320 economy service SIN-LGK was very satisfactory. Both legs on time check in completed expeditiously seat pitch better than SIA A380 economy. In flight food adequate for 90 min short haul flight served by well turned out and attentive cabin staff.

G Marsh (United Kingdom) 18th December 2010

SilkAir customer review

H Mutschler (Germany) 13th December 2010

Singapore-Phuket on A320. Seat fine and clean. Cabin staff very friendly and professional. Special Meal was served as requested drinks very good and served twice. Overall very satisfied with everything and will choose them again as first airline option. Baggage was very fast on belt at Phuket.

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

7/10

SilkAir customer review

Ron White (United Kingdom) 26th November 2010

Singapore-Da Nang via Siem Reap. Passengers from Siem Reap to Singapore join on outbound journey and stay on board at Da Nang for direct flight to Singapore. Silkair okay for a regional short haul airline. Business class resembles premium economy which is okay in a flight lasting only just over 3 hours same for food. Wine served from small 2 glass bottles which are on most airlines dished out to passengers rather than eked out. Cabin crew charming and thoughtful - a colleague who is a vegetarian hadn't ordered veggie food but stewardess offered him economy fish meal as alternative and promised to put in a request for veggie meal on his return to Singapore. Da Nang airport has no provision for business class lounge whereas at Changi T2 the Silkair lounge is a shared one - not a terrific place to spend 6 hours in transit. Silkair office in Da Nang very uncooperative not to say obstructive requiring direct communication with Singapore HQ which resulted in action.

Seat Type

Business Class

Value For Money

12345

Recommended

yes

8/10

SilkAir customer review

Roger Stone (Australia) 22nd November 2010

Coimbatore-Singapore in Business Class. A nice flight partly I suspect because I happened to be the only passenger in the small business class cabin on the A319. As the flight departed at 1245am it was good to get the supper meal served and out of the way so to get some sleep. I would rate Silk Air Business Class equivalent to a good premium economy but still quite satisfying. The wine was good FAs were charming. While check-in was handled professionally boarding was chaotic at Coimbatore maybe as there do not appear to be many international flights in and out of this small airport and associated terminal suggesting need for more practice in dealing with such flights.

Seat Type

Business Class

Value For Money

12345

Recommended

yes

8/10

SilkAir customer review

Z Nazir (Indonesia) 18th November 2010

SIN-REP return both legs with stop in Danang makes journey longer and less convenient. IFE not impressive enough only small screens every 4 rows and I spent my time reading instead. Food and beverages are average. Since I got promo fare it is a good deal compared to JetStar.

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

7/10

SilkAir customer review

J Gray (Myanmar) 3rd November 2010

Yangon-Singapore return. An unexceptional flight. Service was fine but not outstanding. For a flight which was just under 3 hours I thought they could offer a few extras - such as coming through with drinks before dinner and having a more substantial entertainment offering. The meals were very tasteless and the trays don't even come with salt and pepper. Singapore Airlines which flies the slightly shorter Bangkok-Singapore route offers all of these.

Seat Type

Economy Class

Value For Money

12345

Recommended

yes

1/10

SilkAir customer review

Mick Giles (Australia) 14th October 2010

SIN-KTM Business class A320. Spacious seats nice cabin attentive crew addressing each passenger by name throughout the flight. Flight deteriorated after meal service when the crew allowed the members of several tour groups travelling in economy to come and sit with their friends in Business serving them drinks and snacks subjecting business passengers to a four hour procession of childish mock resentful comments such as "so this is how the other half live". When all the seats were full people then stood in the aisles at one stage there were 15 people in a 12 seat cabin. They were only asked to return to their seats on commencement of descent into KTM. Noisy intrusive and unpleasant. A complaint about the noise to the Chief Purser resulted only in a mute fixed smile. No other airline would allow this. Never again under any circumstances in a premium cabin with SilkAir.

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