The Ministry of Social Development today released the independent report by Deloitte into the security breach of Work and Income kiosks.

Ministry of Social Development Chief Executfive Brendan Boyle says the report is damning around MSD’s failure to separate public kiosks from a network containing corporate files.

“However I am very pleased to report that there has not been a widespread privacy breach. Investigations have determined that there is no evidence that the Kiosk breach went beyond that of Keith Ng and his associate Ira Bailey.

“Both men have cooperated with the Deloitte investigation and with the Privacy Commissioner. They have handed the information over and promised they have not shared that information with anyone else.

“I’m sorry that this matter has created concern amongst people who have information stored with us. However, it is good that we are able to reassure people today,” said Brendan Boyle.

“The report found insufficient work was done by the Ministry to ensure appropriate security was placed around the protection of information at the time the kiosk infrastructure and services were designed and built.

“While independent testing done on the kiosks was sound, the Ministry’s response to the security issues identified was inadequate.

“The review found the Ministry’s response to the issues raised by Keith Ng and Ira Bailey was sound, prompt and considered.

“In terms of people’s privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men have returned all the information and assured us and the Privacy Commissioner that they have not distributed it to anyone else.

“Around 1,432 of the 7,300 odd items did contain some personal information such as a person’s name and/or date of birth and some description of the medical and legal services that were purchased.

“In the case of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

“In announcing the independent review I said that what had occurred was completely unacceptable and I continue to hold that view.

“The review finds security issues were identified and raised on a number of occasions, including by Dimension Data, but staff woefully under-estimated the risk of a malicious attack.

“In doing so they appear to have failed to take the necessary steps to ensure the Ministry safeguarded people’s personal information.

“I’m gutted and disappointed that we’ve let people down.

“Of particular concern is that risks and concerns which were identified do not appear to have been escalated to the right people.

“The Deloitte report confirms that staff members in leadership positions were not alerted to these issues and therefore had no opportunities to exercise appropriate judgement.

“The report makes it clear there were risk and governance processes in place, however these were not appropriately used.

“Questions must now be asked about the adequacy of these processes and whether this was an extraordinary series of events, or whether it raises broader issues about the appropriateness and effectiveness of the Ministry’s wider information systems security.

“This will all be considered in the second phase of the Deloitte independent review, which will include consideration of our policies, governance, capability and culture.

“This second phase review will be completed later this month.

“In the meantime I can confirm that at this stage four employment investigations are being undertaken by an independent barrister.

“These investigations need to run their course before I determine the next steps.

“I can assure people that the employment investigations will be thorough and people will be held to account for their conduct,” concluded Brendan Boyle.

RAW DATA: MSD FACT SHEET

Privacy Process following Work and Income Kiosk Security Breach

Introduction

The Ministry of Social Development has completed a thorough investigation into private information which was recently accessed at two Work and Income kiosks in Wellington.

The Ministry understands that the public is concerned by this breach and that some MSD clients will have questions around whether their information was accessed.

In terms of peoples’ privacy we are extremely fortunate that the risk of harm from this is extremely low because there were only two people who looked at a limited number of the invoices. Both men returned all the information and have not distributed it to anyone else.

Around 1,432 items did contain some personal information such as a person’s name and or date of birth and some description of the medical or legal services that were purchased.

Of all the items downloaded the invoices relating to 10 individuals contained highly sensitive information.

In the cases of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals.This approach is in accordance with the Privacy Commissioner’s guidelines.

What happened?

On Monday the 15th of October the Ministry of Social Development received a USB containing 7,307 items downloaded from two kiosks.

A team led by the Ministry’s Chief Legal Advisor then put in an intensive effort to analyse these items and categorise them based on the amount of personal information contained in them, and the sensitivity of that information.

What did this team find?

Information on the USB related to corporate data. Most were invoices with no client details. However, as outlined above around 1,432 items did contain some personal information.

Yes, in the sense that two individuals accessed people’s information that was of a personal nature.

In the majority of cases, we have assessed the impact of the breach to be low as Keith Ng and Ira Bailey have assured us that the information was not further distributed and they have not retained copies.

In the cases of the eight children and two adults whose invoices contained highly sensitive information – we will be working on how best to respond to these individuals. This approach is in accordance with the Privacy Commissioner’s guidelines.

Will you be contacting other people affected by this breach?
We have already begun contacting people who have approached the Ministry to ask if their details were accessed.

We will not be making contact with anyone else who had some or part of their information downloaded. Their information was not widely distributed, meaning any risk to them is low.

What CERA information has been accessed?533 CERA invoices were included in the 7307 items downloaded. CERA will determine the level of harm or risk and decide whether those suppliers / individuals need to be contacted.

What if my information has been accessed?

Anyone who is concerned that their information has been accessed can contact the Ministry of Social Development on 0800 559 009.
The Privacy Act allows anyone who feels they may be affected by a privacy breach to make a complaint to the Privacy Commissioner.