The Federal Communications Commission says it's going to get to the bottom of choppy online streaming videos. WSJ's Gautam Nagesh discusses the investigation on the News Hub with Sara Murray. Photo: Getty

This transcript has been automatically generated and may not be 100% accurate.

... the ... the Communications Commission said the cleaning ... that annoying thing way and the ... Fiesta just Wall Street ... FCC commissioner Tom Wheeler and now fully integrated into this issue with Millie this hearing ... it with more D tells is the law Street Journal's out of the gas ... cap and thanks famous for joining us ... thanks for having ... so it's the how this relationship is supposed to work between broadband provider is entered ... the streaming video services like Netflix is related to me as I supposed to function ... sure well basically consumers paid a residential broadband provider ... like Comcast or Verizon ... for a particular amounts beating the five depended twenty five megabits per second ... I specially built higher ranges should be more than enough to strain on line each the video ... on the other side these ... broadband providers connect to large content providers that Netflix is the group will feed ... the companies that ... really account for the bulk of the Internet traffic especially during peak times ... um so their networks because Google and Netflix ... deliver so much Internet traffic they have kept their own networks just to reach the broadband providers ... were told to network meet ... both recall curing points and what we've seen recently is that both sides accusing each other ... of being the reason why your Netflix video isn't working why their delays White in general Internet traffic is not always function as quickly or a smooth leaves the show and the bad prepublic that I liked he said Netflix into Blau they're kind of versus Comcast and Verizon what finally prompted the FCC today to help able to take a look at ... yes I'm Netflix especially in the last couple weeks has sort of gone public ... they have been very critical of both Comcast and Verizon ... for whom they have struck ... a deal which were supposed to ... address this issue ... still Netflix has really been on the forefront this ... and ... as to why the FCC is acting now there's two reasons as part of its net neutrality rules ... the FCC open up the question of whether or not it should regulate hearing ... on till now it's been something that companies have basically settled by themselves in negotiations ... in addition the net neutrality quarter which prompted a huge ... store a public backlash and over nineteen thousand comments ... by Chairman Tom Wheeler has been reading ... a selection of comments a nice As ... many of them Rica are directly addressing that problem which is consumers wanting to know why they're Netflix doesn't work ... and so the FCC wants still the same thing and that's the purpose of this pro ... that I needed more people are irritated about this because were streaming so much for me Al and my keys and ... a lot of video in HD than we were just a couple years ago ... is it possible all this is not something these companies are trying to ... do to each other but that there is just a cutoff line that technology here that were not caught up this evening ... that is exactly what he brought in by this the Internet service providers would tell you ... that this is not an malicious or purposeful thing what's happening is that are to me and ... for the Internet ... as consumers has risen dramatically because of online video and the Internet wasn't necessarily designed ... to enable the streaming of this twenty p video everyone choosing their own program on demand ... still that has overwhelmed the networks and broadband providers that continuously upgrade can do in order to address that ... the content of these will say that the broadband providers are picking and choosing where to upgrade ... and that ... it's funny how ... often the upgrades are needed in ways that would require ... companies to pay a little bit of money ... so there's clearly two sites this issue ... the FTC is goal is to find our belief was telling the truth what the root cause of this is whether or not it's ... really work in a few due to increased demand for whether or not companies are deliberately not taking steps ... that could alleviate this sort of congestion ... I got the