Product Design

Overview

Team: 4 people

Duration: 6 weeks

When: Fall 2014

My Role

Project and management

System and interaction design

Research lead

Tools

Photoshop

Paper

Balsamiq

Indesign

Problem

This project was in collaboration with a large medical insurance provider in the Pacific Northwest. Our goal was to increase the rate that at-risk populations seek preventative and responsive medical care.

Populations who experience judgement in medical settings like people who are, HIV positive, LGBT+, obese, or otherwise are minorities, avoid seeing medical providers, even when they may need to. This avoidance of care costs both patients and insurance companies. We set out to find a solution that would ensure patients had confidence that their doctor would be right before setting foot in their office.

Interaction Flows

Final and simplified data flow for the find a doctor experience.

Doctor interaction flow for filling out their profile, click to enlarge

Patient system flow for on boarding user information

Questionnaire Experience

Our design has two ways to edit preferences for doctors, the first introduction is a questionnaire that is seen upon first log in or accessed through the find a doctor landing page. The second is pop up menus that show the same options on the results page.

Step 1

Step 2

Step 3

Selecting the language the doctor should speak and their proficiency level.

Step 4

Choosing the communities and identities the doctor should be knowledgeable about.

Results screen

Research Findings

I researched what makes a successful patient-doctor relationship, above all the need to not feel judged surfaced. Patients who feel judged are less likely to seek medical care, both for emergency and preventative health.

Opportunity

We found most services focused on concrete/quantitative attributes for medical providers, such as certifications, location etc. Very few doctor finding sites had biographies or other more personal data, yet private practice and clinic websites had biographies for almost all their providers with interests, secondary specialties, and even hobbies. We

Paper prototyping

We used a paper prototype to design our user interface interaction and discover problems with our assumptions

Conclusion

We presented our design to the executive board of our client and received praise for our approach to comprehensive care.