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Dispute Resolution

What happens if I disagree with the decision made by CGU?

If you disagree with the decision, you can:

contact CGU and request the decision be reviewed. As part of the internal dispute resolution process the review will be conducted by a senior member of staff who was not involved in making the original decision.

About CGU Insurance

Insurance issued by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 trading as CGU Insurance. The advice on this website is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances” ). Before using this advice to decide whether to purchase the insurance policy, you should consider your personal circumstances and the relevant Product Disclosure Statement available on this website.