Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Purchased a Bissell Vacuum with additional parts that snap onto the back of the Vacuum at Walmart. Parts kept falling off when the Vacuum was in use and the Vacuum did not have good suction, so I bought another duplicate model that was newer, but had the exact same problem! Contacted Bissell who advised me to take the vacuum into a Repair Shop. Why should I have to waste my time, gas, and money getting a Vacuum repaired, when it would probably be cheaper just to buy a new Vacuum, other than Bissell! Bissell does not want to solve problems, just make excuses, which is not an ethical way to do business!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Eileen - ()

SUBMITTED: Tuesday, February 25, 2014

POSTED: Tuesday, February 25, 2014

In answer to the comments for this Bissell complaint, both vacuum cleaners were purchased within the last two years, with Bissell attachments, all boxed and sealed, but purchased at Walmart. Regardless of how much a vacuum costs, the parts (attachments) should be secured to the vacuum, not fall off when the vacuum is in use. Telling me to go to a Bissell Repair Shop should not be necessary if the product was made properly, with clips to hold the attachments in place! If Bissell would rather make excuses, than admit their product has defects, it does not say much about the ethics of that company. A repair shop can not attach clips, that were not there in the 1st place. That is just common sense!

AUTHOR: Robert - ()

- Wrong. They tried to solve your problem by telling you to get it repaired. It isn't their fault if you don't like their solution.

You left off a few things. Such as how old was the first vacuum before you went out and bought a 2nd one? Then of course if the first vacuum suffered from a lack of suction why would you think that an identical one would be any different?

Perhaps there is NOTHING wrong with the vacuum, perhaps it is just a cheaper model and is working as designed. Where you need to spend more to get a better one. After all if your 4-Cylinder Hatchback doesn't have the same speed capability as a Lamborghini it doesn't mean your Hatchback needs repair.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.