topic Re: Signed up for share + package, no Spotify option available in Archived Postshttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/337046#M53515
<P>Having the same issue. Not able to "choose my experience" it wants me to buy.</P><P>&nbsp;</P><P>Please help.</P>Fri, 25 Dec 2015 22:38:05 GMTKixxAxe22015-12-25T22:38:05ZSigned up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323285#M53371
<P>Signed up to share +, try to manage my account to add spotify.</P>
<P>&nbsp;</P>
<P>On the website it brings me to a purchase page. Doesn't recognize I've upgraded.</P>
<P>&nbsp;</P>
<P><SPAN><A href="https://pbs.twimg.com/media/CPhgxxRWcAAQ0OG.jpg" target="_blank" rel="nofollow">https://pbs.twimg.com/media/CPhgxxRWcAAQ0OG.jpg</A></SPAN></P>
<P>&nbsp;</P>
<P><SPAN>On mobile the app (iphone) I click manage, it opens the website in safari asking to login again.</SPAN></P>
<P><SPAN>Enter credentials, click&nbsp;login and nothing happens.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>How do I enable Spotify premium?</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Is there a wait period between adding the service and having the webmasters enable the button on my account page or is the issue a deeper development issue?</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P><SPAN>Thank you</SPAN></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><SPAN>***Edited Labels***</SPAN></P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 22 Sep 2015 19:37:55 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323285#M53371sseguin982015-09-22T19:37:55ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323299#M53372
<P>Did you go directly to Spotify or did you navigate there through your MyRogers account? You need to go through MyRogers in order for it to recognize the free Premium account.</P>Tue, 22 Sep 2015 20:08:23 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323299#M53372lockdown23412015-09-22T20:08:23ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323328#M53373
<P>Hi,</P><P>&nbsp;</P><P>&nbsp;Yes MyRogers account.</P><P>&nbsp;</P><P>The screenshot is what I see on MyRogers account displaying prices and not a free option.</P><P>&nbsp;</P><P><SPAN><A href="https://pbs.twimg.com/media/CPhgxxRWcAAQ0OG.jpg" target="_blank" rel="nofollow">https://pbs.twimg.com/media/CPhgxxRWcAAQ0OG.jpg</A></SPAN></P><P>&nbsp;</P><P>&nbsp;</P>Tue, 22 Sep 2015 20:32:36 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323328#M53373sseguin982015-09-22T20:32:36ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323359#M53374
<P>Good evening&nbsp;<LI-USER uid="1530106">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for your post.</P>
<P>&nbsp;</P>
<P>Here is what you should see, after logging in to MyRogers, when you are on a Share Everything + plan :</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/2089i29DF466A7B230039/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="Sans titre.png" title="Sans titre.png" /></P>
<P>Is it possible that they changed your plan on your billing cycle date and it might not have taken effect yet?</P>
<P>&nbsp;</P>
<P>Let us know!&nbsp;<img id="smileywink" class="emoticon emoticon-smileywink" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-wink.gif" alt="Smiley Wink" title="Smiley Wink" /></P>
<P>&nbsp;</P>
<P>RogersMaude</P>Tue, 22 Sep 2015 21:36:29 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323359#M53374RogersMaude2015-09-22T21:36:29ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323367#M53375
<P>I hope not, that would be rather silly.</P><P>&nbsp;</P><P>Especially after two phone calls to confirm activation and multiple attempts to get this working.</P><P>&nbsp;</P><P>They told me it took an hour or so to "enable" and if it didn't work that online chat support would be able to help because "They do web stuff", so here I am. First call was at 10am.</P><P>&nbsp;</P><P>Can someone at Rogers just enable the service for me on the backend?</P>Tue, 22 Sep 2015 22:00:34 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323367#M53375sseguin982015-09-22T22:00:34ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323378#M53376
<P>Hello again&nbsp;<LI-USER uid="1530106">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>I&nbsp;would like to apologize for any inconveniences this may have caused and I would like to look into this further.</P>
<P>&nbsp;</P>
<P>Looking into the issue you’ve described involves accessing your account.</P>
<P>&nbsp;</P>
<P>I’m going to send you a private message from <A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">@CommunityHelps</A>. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>RogersMaude</P>Tue, 22 Sep 2015 22:46:46 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323378#M53376RogersMaude2015-09-22T22:46:46ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323701#M53377
<P>It's been over 24 hours and still no access to Spotify Premium, please advise.</P>Wed, 23 Sep 2015 19:15:16 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323701#M53377sseguin982015-09-23T19:15:16ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323800#M53378
<P>Hi <LI-USER uid="1530106">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>We responded to your Private Messages via <LI-USER uid="1446984">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>RogersAsif</P>Wed, 23 Sep 2015 22:07:08 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323800#M53378RogersAsif2015-09-23T22:07:08ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323845#M53379
Changing my email address has not rectified the issue. Keeping the thread up to date, still not able to access the promoted service.<BR /><BR /><BR />Thu, 24 Sep 2015 00:03:36 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/323845#M53379sseguin982015-09-24T00:03:36ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/325660#M53380
<P>I am having the exact same problem and my billing cycle for my new plan has started yesterday. I have access to the amount of data and call/text my new plan provides, but no option to activate my Spotify account on MyRogers.&nbsp;</P>Tue, 29 Sep 2015 06:29:54 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/325660#M53380jaayh2015-09-29T06:29:54ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/325680#M53381
<P>Hi&nbsp;<LI-USER uid="544774">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Thank you for your post!</P>
<P>&nbsp;</P>
<P>What do you see when you log in to select an experience? Do you see shomi or next issue?</P>
<P>&nbsp;</P>
<P>Let us know so we can further assist.</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Tue, 29 Sep 2015 13:15:19 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/325680#M53381RogersPrasana2015-09-29T13:15:19ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/326431#M53382
<P>I've activated a "Share plan" today which comes with the free Spotify Premium service. I set myself up using my phone number and have cancelled my premium subscription on Spotify as well.</P>
<P>&nbsp;</P>
<P>However, I haven't recieved word about what promo code to use when I'm in the Spotify account page. Is this supposed to come via SMS? There are no clear instructions around this.&nbsp;</P>
<P>&nbsp;</P>
<P>Not sure if this matters but&nbsp;I log in to Spotify using my Facebook credentials but also have my email setup as well. This is the same email that I use to log in to MyRogers</P>
<P>&nbsp;</P>Fri, 02 Oct 2015 21:37:54 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/326431#M53382dhohol2015-10-02T21:37:54ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/326443#M53383
<P>Hi <LI-USER uid="1562104">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for your post and Welcome to the Community Forums! <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>I understand you're trying to register the Spotify as one the the three offers included in the Share Everything + plan, a promo code is not required. I would suggest you first confirm you're on a <STRONG>Share Everything + (plus)</STRONG> plan and your billing cycle date for the new plan has taken effect, then try logging into your MyRogers account online and you should see what's listed in the screen shot:</P>
<P><BR />&nbsp;<IMG title="Share + package offer.png" alt="Share + package offer.png" src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/2171i824895FFD7925569/image-size/original?v=mpbl-1&amp;px=-1" border="0" /></P>
<P><BR />Hope this helps,<BR />RogersArthur</P>Fri, 02 Oct 2015 22:10:33 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/326443#M53383RogersArthur2015-10-02T22:10:33ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/328928#M53384
<P>the billing cycle for my new share everything + plan took effect today and while I see the 3 options (spotify, shomi, next issue) whenever I try to register for spotify it gives me an error stating that the enrolment system is not available. &nbsp;The process for shomi and next issue seems to work.</P><P>&nbsp;</P><P>Anyone else having trouble registering for spotify?</P>Tue, 20 Oct 2015 18:11:19 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/328928#M53384nasa25x2015-10-20T18:11:19ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/329109#M53385
<P>I am having the same problem!</P>Wed, 21 Oct 2015 21:41:48 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/329109#M53385ryanjamesmiller2015-10-21T21:41:48ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/329158#M53386
<P>&nbsp;</P>
<P>Hello, <LI-USER uid="458539">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the Rogers Community Forums! <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>I'm able to choose Spotify now from my side, would you please attempt to subscribe to Spotify it should be working now. Let us know the outcome, thank you for your patience.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>RogersMoin</P>Thu, 22 Oct 2015 02:13:26 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/329158#M53386RogersMoin2015-10-22T02:13:26ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330335#M53387
<P>I am having the same problem with Spotifty. Even though I upgraded to a new share everything plan, and I already have the extra data etc, there is no option to get spotify free.</P><P>&nbsp;</P><P>Anders</P>Sat, 31 Oct 2015 02:28:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330335#M53387anders122015-10-31T02:28:04ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330339#M53388
Can anyone help me with this?Sat, 31 Oct 2015 02:54:31 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330339#M53388anders122015-10-31T02:54:31ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330349#M53389
<P>Welcome to the Community <LI-USER uid="1413668">﻿</LI-USER> <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>We would be glad to help!</P>
<P>&nbsp;</P>
<P>What are you seeing when you try and register for your experience via MyRogers?</P>
<P>&nbsp;</P>
<P>RogersAsif</P>Sat, 31 Oct 2015 03:56:25 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330349#M53389RogersAsif2015-10-31T03:56:25ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330354#M53391
See aboveSat, 31 Oct 2015 04:01:21 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330354#M53391anders122015-10-31T04:01:21ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330374#M53392
<P>Hi <LI-USER uid="1413668">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Thank you for posting the image!</P>
<P>&nbsp;</P>
<P>To further assist we would need to access your account.</P>
<P>&nbsp;</P>
<P>I’m going to send you a private message from <A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">@CommunityHelps</A>. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Sat, 31 Oct 2015 13:17:44 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330374#M53392RogersPrasana2015-10-31T13:17:44ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330458#M53393
<P>After upgrading to the share+ package I don't see a spotify free option on myrogers page.. Help plz?</P>Sun, 01 Nov 2015 21:31:20 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330458#M53393dextx2015-11-01T21:31:20ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330466#M53394
<P><LI-USER uid="1578191">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the community!</P>
<P>&nbsp;</P>
<P>When did you do your upgrade to the share everything + plan ?</P>
<P>Did you have it set to take into effect on your bill cycle date? or right away ?</P>
<P>You would be able to see the option to choose your experience&nbsp;on your MyRogers profile under the Wireless Tab.&nbsp;</P>
<P>&nbsp;</P>
<P>Best Regards,</P>
<P>ss</P>Sun, 01 Nov 2015 13:40:13 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330466#M53394silentstorm882015-11-01T13:40:13ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330495#M53395
<P><U>Spotify option does not appear (only pay and upgrade do)</U></P>
<P>&nbsp;</P>
<P>Hi,&nbsp;</P>
<P>&nbsp;</P>
<P>I switched over to share everything on oct 30 and I have been unable to upgrade my spotify account. When I log into rogers, and then manage account, it sends me over to the rogers page and the spotify option only appears as a buy or upgrade option.&nbsp;</P>
<P>&nbsp;</P>
<P>Help?&nbsp;</P>
<P>Thanks!</P>Sun, 01 Nov 2015 21:33:46 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330495#M53395darionouri2015-11-01T21:33:46ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330518#M53396
<P>&nbsp;</P>
<P>Hello,&nbsp;<LI-USER uid="1578191">﻿</LI-USER>&nbsp;&amp;&nbsp;<LI-USER uid="1578766">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>I’d like to help. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>RogersMoin</P>Sun, 01 Nov 2015 23:19:16 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330518#M53396RogersMoin2015-11-01T23:19:16ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330521#M53397
<P>Hi Rogersmoin,</P><P>&nbsp;</P><P>Thanks for getting back to me, sent you reply.</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 01 Nov 2015 23:56:05 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330521#M53397darionouri2015-11-01T23:56:05ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330523#M53398
<P>I got the exact same problem</P>Mon, 02 Nov 2015 00:24:13 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330523#M53398dextx2015-11-02T00:24:13ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330531#M53399
Me tooMon, 02 Nov 2015 02:17:56 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330531#M53399rsadecky2015-11-02T02:17:56ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330545#M53400
<P>im&nbsp; having same problem</P>Mon, 02 Nov 2015 03:05:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330545#M53400boston62015-11-02T03:05:04ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330557#M53401
<P>&nbsp;</P>
<P>Hello,&nbsp;<LI-USER uid="183626">﻿</LI-USER>&nbsp;&amp;&nbsp;<LI-USER uid="147048">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>I’d like to help. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>Thanks,</P>
<P>RogersMoin</P>Mon, 02 Nov 2015 03:43:21 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330557#M53401RogersMoin2015-11-02T03:43:21ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330710#M53402
<P>Still don't have access to spotify... Can anyone help me?&nbsp;</P>Tue, 03 Nov 2015 04:16:01 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330710#M53402dextx2015-11-03T04:16:01ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330711#M53403
Did they fix tyour issue? because i still have no spotify..Tue, 03 Nov 2015 04:16:55 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330711#M53403dextx2015-11-03T04:16:55ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330714#M53404
<P>Hey man,</P><P>&nbsp;</P><P>no not yet...I was reading on a forum that it might take effect on your next billing cycle. My next one is on Nov 4th (changed to share everything on Oct 30) so ill give you an update then</P>Tue, 03 Nov 2015 05:37:15 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330714#M53404darionouri2015-11-03T05:37:15ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330741#M53405
<P>Hi <LI-USER uid="1578191">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Have you been able to select your experience on MyRogers?&nbsp; Can you describe what happens when you try to select Spotify?</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Let us know to further assist.</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Tue, 03 Nov 2015 14:12:01 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330741#M53405RogersPrasana2015-11-03T14:12:01ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330748#M53406
<P>cant choose spotify</P>Tue, 03 Nov 2015 14:43:32 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330748#M53406boston62015-11-03T14:43:32ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330763#M53407
<P>&nbsp;<SPAN>I'm also having a similar problem. When I try and access Spotify, I only have the option to buy, not to register. I was under the impression that when I signed up for this new share everything plan for wireless I would have access to Spotify. </SPAN><BR /><SPAN>Can somebody please clarify this ?</SPAN></P>Tue, 03 Nov 2015 15:32:08 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330763#M53407Disident202015-11-03T15:32:08ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330810#M53408
<P>Got a message on Saturday saying someone would look into it and be in touch by Monday at the latest. Well it's now Tuesday and I still haven't heard. If it is a case of waiting for the next billing cycle, then why not say so? But I will bet I am being charged for the new share everything plan from the day it was activated last week, so really the spotify should be included as part of that.</P>Tue, 03 Nov 2015 17:35:48 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330810#M53408anders122015-11-03T17:35:48ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330817#M53409
<P>Hi <LI-USER uid="147048">﻿</LI-USER> and <LI-USER uid="1580981">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Thanks for your post!</P>
<P>&nbsp;</P>
<P>We would need to look into your account further to assist with your Spotify service.</P>
<P>&nbsp;</P>
<P>I’m going to send you both a private message from <A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">@CommunityHelps</A>. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Tue, 03 Nov 2015 17:56:35 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330817#M53409RogersPrasana2015-11-03T17:56:35ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330972#M53410
<P>Can someone help me too? lol</P>Wed, 04 Nov 2015 05:18:17 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330972#M53410dextx2015-11-04T05:18:17ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330974#M53411
<P>I'm also having the same issue. Switched to a share everything plan a few days ago, and the 'choose your experience' page is only giving me options to buy spotify, shomi, and nextissue. I don't have the option to "get this" on any of them.</P>Wed, 04 Nov 2015 07:49:09 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330974#M53411Kaero2015-11-04T07:49:09ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330983#M53412
<P><SPAN>Good Morning&nbsp;</SPAN><LI-USER uid="447541">﻿</LI-USER><SPAN>,&nbsp;</SPAN><LI-USER uid="1578191">﻿</LI-USER><SPAN>,</SPAN></P>
<P>&nbsp;</P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica','sans-serif'; color: #414042;">Thanks for your post!</SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white; box-sizing: inherit; orphans: auto; widows: 1; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica','sans-serif'; color: #414042;">&nbsp;</SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white; box-sizing: inherit; orphans: auto; widows: 1; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica','sans-serif'; color: #414042;">We would need to acces your account details to further assist with your Spotify service.</SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white; box-sizing: inherit; orphans: auto; widows: 1; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica','sans-serif'; color: #414042;">&nbsp;</SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white; box-sizing: inherit; orphans: auto; widows: 1; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica','sans-serif'; color: #414042;">I’m going to send you both a private message from<SPAN class="apple-converted-space">&nbsp;</SPAN><A style="box-sizing: inherit;" href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank"><SPAN style="color: #00aec7; text-decoration: none; text-underline: none;">@CommunityHelps</SPAN></A>. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white; box-sizing: inherit; orphans: auto; widows: 1; -webkit-text-stroke-width: 0px; word-spacing: 0px;">&nbsp;</P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white; box-sizing: inherit; orphans: auto; widows: 1; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica','sans-serif'; color: #414042;"><LI-USER uid="1575730">﻿</LI-USER></SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white; box-sizing: inherit; orphans: auto; widows: 1; -webkit-text-stroke-width: 0px; word-spacing: 0px;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica','sans-serif'; color: #414042;">&nbsp;</SPAN></P>
<P>&nbsp;</P>Wed, 04 Nov 2015 13:43:02 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330983#M53412RogersGabrielle2015-11-04T13:43:02ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330986#M53413
Same here. Billing cycle started today and still nothing. Mods haven't helped out either... I'm gonna call Rogers in a bit and ask them to give me some discount until this issue is fixedWed, 04 Nov 2015 13:46:53 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330986#M53413darionouri2015-11-04T13:46:53ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330987#M53414
<P>Hey guys,&nbsp;</P><P>&nbsp;</P><P>I just got off the phone with tech support and they told me that the issue is that spotify itself doesn't recognize us as share everything customers so Rogers itself has to contact them to get them to offer it to us and since its a 3rd party it takes longer. I was told to wait another 24-48hrs. I'm gonna give it another week or two.&nbsp;</P>Wed, 04 Nov 2015 14:15:30 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330987#M53414darionouri2015-11-04T14:15:30ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330988#M53415
<P>&nbsp;</P>
<P>Hi <LI-USER uid="1578766">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>We’ve been in touch with you on November 1<SUP>st</SUP>&nbsp; via <LI-USER uid="1446984">﻿</LI-USER> and informed you of a ticket being opened for your Spotify issue.</P>
<P>&nbsp;</P>
<P>You will be notified once the ticket has been resolved.</P>
<P>&nbsp;</P>
<P>Thank you</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Wed, 04 Nov 2015 14:18:11 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/330988#M53415RogersPrasana2015-11-04T14:18:11ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331056#M53416
I have the same problem. Any good news?Wed, 04 Nov 2015 17:24:09 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331056#M53416RoySka2015-11-04T17:24:09ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331129#M53417
This is so sad... they literally giving people false promisesThu, 05 Nov 2015 00:06:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331129#M53417dextx2015-11-05T00:06:04ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331170#M53418
I'm having the same problem too and I've called customer service and they haven't been able to help me. The only reason why I switched my plan was for Spotify Premium so this is pretty disappointing.Thu, 05 Nov 2015 04:49:03 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331170#M53418Monique2042015-11-05T04:49:03ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331212#M53419
<P>Good Morning&nbsp;<LI-USER uid="1581903">﻿</LI-USER>&nbsp;and&nbsp;<LI-USER uid="1582384">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>Welcome to the Forums!</P>
<P>&nbsp;</P>
<P>I'd like to help&nbsp;resolve your issue accessing your Spotify experience. To further assist I will need to access your account details.&nbsp;</P>
<P>&nbsp;</P>
<P>I will be sending you a private message from&nbsp;<LI-USER uid="1446984">﻿</LI-USER>.&nbsp;Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>@RogersGabrielle</P>Thu, 05 Nov 2015 17:38:56 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331212#M53419RogersGabrielle2015-11-05T17:38:56ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331251#M53420
<P>Well it's now Thursday, and despite being promised that a support ticket had been raised, and I would hear by Monday, I haven't heard a thing since. And I still can't get the spotify that should be included in my package. How hard is it?</P><P>;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 05 Nov 2015 18:29:44 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331251#M53420anders122015-11-05T18:29:44ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331260#M53421
<P>Good afternoon <LI-USER uid="1413668">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>We're very sorry about the delay.</P>
<P>&nbsp;</P>
<P>The issue impacted a greater amount of users than we originally thought, and I really wanted to apologize for the inconveniences this may cause.</P>
<P>&nbsp;</P>
<P>I certainly want to reassure you, we're actively working on resolving this issue as soon as possible.</P>
<P>I'll reach out to you via Private Message to follow up on the ticket that was opened for you account.</P>
<P>&nbsp;</P>
<P>RogersMaude</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Thu, 05 Nov 2015 18:42:17 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331260#M53421RogersMaude2015-11-05T18:42:17ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331271#M53422
Can I also get a follow up for my account?Thu, 05 Nov 2015 19:16:20 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331271#M53422darionouri2015-11-05T19:16:20ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331393#M53423
<P>I am having the same issue. &nbsp;Signed up for a Share Everything + plan last week and when trying to select an experience I am greeted with the option to upgrade my plan or buy the experience (Spotify, shomi or Next Issue). I have called Customer Support twice with nothing to show for it; maybe I will have better luck here.</P>Fri, 06 Nov 2015 02:14:54 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331393#M53423supergenius222015-11-06T02:14:54ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331405#M53424
<P>&nbsp;</P>
<P>Hello,&nbsp;<LI-USER uid="606110">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the Rogers Community Forums!&nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>I understand the inconvenience of not able to register your Experience, which one were you trying to register, Spotify? If you have already reached out to Customer Service, they would have raised a case for you. Do you have the case number?Please message CommunityHelps with the case number and we can follow up for you, thank you.</P>
<P>&nbsp;</P>
<P>Thank you for understanding!</P>
<P>&nbsp;</P>
<P>Cheers,</P>
<P>RogersMoin</P>Fri, 06 Nov 2015 02:40:33 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331405#M53424RogersMoin2015-11-06T02:40:33ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331407#M53425
The first time, the agent just sent me details on how to select my experience. The second time, they said it was a Spotify problem but that doesn't make sense as I cannot select any experience. I did not get a case number for either inquiry.Fri, 06 Nov 2015 03:08:45 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331407#M53425supergenius222015-11-06T03:08:45ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331426#M53426
I have the same problem. No option to "get" Spotify. I have a support case number and have been waiting several days already.Fri, 06 Nov 2015 08:23:29 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331426#M53426aNoID2015-11-06T08:23:29ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331428#M53427
<P>I am having the same issue. &nbsp;Signed up for a Share Everything + plan yesterday and when trying to select an experience I am greeted with the option to upgrade my plan or buy the experience (Spotify, shomi or Next Issue).</P>Fri, 06 Nov 2015 12:42:36 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331428#M53427dlmltrl2015-11-06T12:42:36ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331432#M53429
<P>I am unable to choose an experience with my share everything + plan. In the myrogers app on IOS on the bottom it says "Manage experience" I click this link and it opens up the page on my mobile browser to select an experience but the only options are to buy an experience at 9.99$/mth or upgrade my plan to a share everything +; which is the type of plan I currently have. The same is true when I go to the link on IE,Firefox, and chrome on a desktop computer. Under "What you have" on myrogers on a desktop browser it only shows gamecenter live.</P>Fri, 06 Nov 2015 14:12:14 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331432#M53429Allanmc2015-11-06T14:12:14ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331438#M53428
<P>Good Morning&nbsp;<LI-USER uid="606110">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>I can understand it's frustrating to not be able to access your experience and feel like you are getting no resolution. I'd be more than happy to help you look into this issue further and confirm that a ticket has been created for your issue.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;To further assist I will need to access your account details.&nbsp;</P>
<P>&nbsp;</P>
<P>I will be sending you a private message from&nbsp;<A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">@CommunityHelps</A>.&nbsp;Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P><LI-USER uid="1575730">﻿</LI-USER></P>Fri, 06 Nov 2015 13:47:40 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331438#M53428RogersGabrielle2015-11-06T13:47:40ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331616#M53430
This issue better get fixed soon...Sat, 07 Nov 2015 00:51:49 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331616#M53430dextx2015-11-07T00:51:49ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331634#M53431
<P>Hey everyone!</P><P>&nbsp;</P><P>Good news! So I called Tech Support just now and after a lenghty wait I got put through to the guy in charge of the issue and he told me to select the buy option (not upgrade) and that the system will recognize us as share everything cx in the billing cycle so we won't get charged for the service. I told him a bunch of us are having this issue and he said that its a technical issue on the site and that selecting the buy option is the way to fix it. So atm my issue is fixed, my only worry is that I'll get charged for the spotify...anyways I'll let you all know in a month whether that&nbsp;happens.</P><P>&nbsp;</P><P>Stay classy San Diego&nbsp;</P>Sat, 07 Nov 2015 02:13:53 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331634#M53431darionouri2015-11-07T02:13:53ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331731#M53432
<P>I'm having the same issue where I can't get spotify...there's no button to select it like the instructions says....I only see the option to upgrade my plan or buy it. Please help!&nbsp;</P>Sat, 07 Nov 2015 19:56:31 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331731#M53432Sherylchoomail2015-11-07T19:56:31ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331734#M53433
<P>Hi <LI-USER uid="1584005">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the Community Forums!</P>
<P>&nbsp;</P>
<P>We can take a closer look at your account&nbsp; and assist you further.</P>
<P>&nbsp;</P>
<P>I’m going to send you a private message from <A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">@CommunityHelps</A>. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Sat, 07 Nov 2015 20:35:40 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331734#M53433RogersPrasana2015-11-07T20:35:40ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331824#M53434
<P><U>Spotify premium&nbsp;</U></P>
<P>&nbsp;</P>
<P>Hi. So i just signed a contract for the share everything plan. And i dont know how to get my 3 spotify premium accounts included in my plan. Thank you</P>Mon, 09 Nov 2015 02:01:26 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331824#M53434Dreitoot2015-11-09T02:01:26ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331849#M53435
<P>Good Morning&nbsp;<LI-USER uid="1584720">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>Welcome to the Community Forums!</P>
<P>&nbsp;</P>
<P>Thanks for reaching out to us. Have you logged into your MyRogers profile and selected your experience? &nbsp;Were you already paying for Spotify Premium subscriptions prior to signing up for a Share Everything Plus plan?</P>
<P>&nbsp;</P>
<P>If so you can find step by step instructions on how to change your paid subscription to the free subscription by clicking&nbsp;<A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/MyRogersSupport/highlight/false/page/1/thread-id/13017" target="_blank">here</A>.</P>
<P>&nbsp;</P>
<P>Let us know if you need further assistance.</P>
<P>&nbsp;</P>
<P><LI-USER uid="1575730">﻿</LI-USER></P>Mon, 09 Nov 2015 14:04:55 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331849#M53435RogersGabrielle2015-11-09T14:04:55ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331918#M53436
Still no answer for my post ! For the moderator who will help me, I don't have any Spotify accountMon, 09 Nov 2015 18:22:48 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331918#M53436dlmltrl2015-11-09T18:22:48ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331920#M53437
<P>Hello&nbsp;<LI-USER uid="1582931">﻿</LI-USER></P>
<P>&nbsp;</P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica Neue'; color: #414042;">I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.</SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica Neue'; color: #414042;">&nbsp;</SPAN></P>
<P style="margin: 0cm; margin-bottom: .0001pt; line-height: 15.0pt; background: white;"><SPAN style="font-size: 11.5pt; font-family: 'Helvetica Neue'; color: #414042;">RogersSannecia</SPAN></P>Mon, 09 Nov 2015 18:30:47 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/331920#M53437RogersSannecia2015-11-09T18:30:47ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332002#M53438
<P>I am getting the same issue as well. Thought it was only my account that was experiencing this. Called customer service today&nbsp;but they&nbsp;were not able to fix the issue. Please help!</P>Tue, 10 Nov 2015 00:01:43 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332002#M53438mmendoza2015-11-10T00:01:43ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332011#M53439
I have a valid rogers share everything + subscription but when I go on MYROGERS and try to choose the experience I want (Spotify), it tells me to either upgrade my plan OR pay 9,99$/month while it is supposed to be included. I called rogers twice but it was very disapointing... They said they couldnt help and that someone would call me back on this.. I am still waiting for that call ! Please someone help !Tue, 10 Nov 2015 00:51:18 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332011#M53439jo562015-11-10T00:51:18ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332013#M53440
<P>&nbsp;</P>
<P>Hello,&nbsp;<LI-USER uid="1585263">﻿</LI-USER>&nbsp;&amp;&nbsp;<LI-USER uid="1583630">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the Rogers Community Forums!&nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>Thank you for your patience while we are working towards the resolution. Since you were in touch with Customer Service, they would have already raised support tickets for you. Please message the ticket number to&nbsp;<LI-USER uid="1446984">﻿</LI-USER>&nbsp;so that we can follow up for you.&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you for understanding!</P>
<P>&nbsp;</P>
<P>Cheers,</P>
<P>RogersMoin</P>Tue, 10 Nov 2015 01:00:12 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332013#M53440RogersMoin2015-11-10T01:00:12ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332014#M53441
If I understand, after 3 calls to rogers, 2 emails and 2 posts, nobody can help me now ?Tue, 10 Nov 2015 01:01:34 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332014#M53441jo562015-11-10T01:01:34ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332024#M53442
<P>Can a moderator confirm that selecting the paid spotify method is the answer, and billing will sort it out?</P><P>&nbsp;</P>Tue, 10 Nov 2015 03:19:32 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332024#M53442JonnyFyre2015-11-10T03:19:32ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332027#M53443
I would like to also know if that is true.Tue, 10 Nov 2015 03:34:51 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332027#M53443Allanmc2015-11-10T03:34:51ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332030#M53444
ya i would like to know as well..Tue, 10 Nov 2015 03:45:09 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332030#M53444dextx2015-11-10T03:45:09ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332033#M53445
I did so, as someone told me on the phone... The only problem is that it is also impossible to buy the multiple option (at 19,99$) the only one you can buy is 9,99$ and its for only one phone... I also hope that it will be solve soon and that I wont be charged for that !Tue, 10 Nov 2015 04:01:26 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332033#M53445jo562015-11-10T04:01:26ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332037#M53446
ya they better not charge me for it.. already paying too much for my planTue, 10 Nov 2015 04:36:11 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332037#M53446dextx2015-11-10T04:36:11ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332190#M53447
I have had a ticket open 7 days now (this is the 8th) about this issue and I have not heard anything back from support yet.Wed, 11 Nov 2015 13:35:11 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332190#M53447Allanmc2015-11-11T13:35:11ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332194#M53448
<P>I was told it could take up to 16 days to be resolved, from the time the ticket is opened...</P>Wed, 11 Nov 2015 13:56:11 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332194#M53448JonnyFyre2015-11-11T13:56:11ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332241#M53449
<P>I'm in the same boat as you guys.</P><P>&nbsp;</P><P>Tried&nbsp;<LI-USER uid="1583630">﻿</LI-USER>&nbsp;method and it did work. It will register a single account under the 9.99/month plan that can be linked to your existing free spotify account.</P><P>&nbsp;</P><P>Also hoping Rogers will not bill me for that one and soon correct the issue.</P>Wed, 11 Nov 2015 19:18:30 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332241#M53449Silvertag2015-11-11T19:18:30ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332254#M53450
<P>Hello&nbsp;<LI-USER uid="1582710">﻿</LI-USER>,&nbsp;<LI-USER uid="1578191">﻿</LI-USER>,&nbsp;<LI-USER uid="1582559">﻿</LI-USER>,&nbsp;<LI-USER uid="33793">﻿</LI-USER>&nbsp;and&nbsp;<LI-USER uid="1583630">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>Thanks for reaching out to us.</P>
<P>&nbsp;</P>
<P>I can confirm that information provided is incorrect and is not a proper mitigation process as unfortunately it will result in you being charged for the experience.</P>
<P>&nbsp;</P>
<P>&nbsp;We are aware of this issue and are working hard to resolve this for all affected users. If you currently have a ticket open for this&nbsp;issue, you will be notified when the ticket is resolved. If you do not, please contact us so we can investigate your account to confirm a ticket needs to be created.</P>
<P>&nbsp;</P>
<P>I apologize for the conflicting information and I hope this clarifies what needs to be done.</P>
<P>&nbsp;</P>
<P><LI-USER uid="1575730">﻿</LI-USER></P>Wed, 11 Nov 2015 20:13:24 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332254#M53450RogersGabrielle2015-11-11T20:13:24ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332255#M53451
You better refund any extra charge for something that is supposed to be "included" with the package.Wed, 11 Nov 2015 20:25:24 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332255#M53451aNoID2015-11-11T20:25:24ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332256#M53452
<P><LI-USER uid="1575730">﻿</LI-USER>&nbsp;Thanks for the clarification.</P><P>&nbsp;</P><P>Cancelled my Spotify Premium link on the spot. Will await the next billing cycle and fight the charge (if there are any).</P>Wed, 11 Nov 2015 20:26:06 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332256#M53452Silvertag2015-11-11T20:26:06ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332351#M53453
<P>This is stupid. I have been unable to add premium spotify to my account for over a month now. After being told all sorts of misinformation, such as "I need to be on a 5gb shareable data plan", "You need to just buy the service, it will auto detect that you are on a shareable data plan", and that "It is no longer being offered" by the Rogers staff over the phone, I have&nbsp;<EM>still</EM> yet to recieve a service that I upgraded my plan for.&nbsp;</P><P>&nbsp;</P><P>I am having the same issue where the MyRogers just doesn't seem to recognize that I am currently on a shareable data plan, and only offers to let me upgrade or buy spotify for $9.99. There is no select spotify option. Am I going to get compensated for this?&nbsp;</P>Thu, 12 Nov 2015 20:14:36 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332351#M53453JunArshad2015-11-12T20:14:36ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332374#M53454
<P>I don't know why this is a mystery to Rogers. I went through several hours of phone calls over this a couple of weeks ago and ultimately, I was told there was a system issue that would take up to three weeks to fix. Today, I got a&nbsp;text from Rogers reminding me to add my family members. This prompted me to check and I can now use these services. It's still not perfect, as instead of a month to choose between the three services, I now have only 15 days, but I will get that fixed.&nbsp;</P><P>&nbsp;</P><P>Would someone please tell Rogers employees? It took me several calls and I had to talk to a manager in customer service to find out&nbsp;what was going on.</P><P>&nbsp;</P><P>Now, I want to know how to add&nbsp;family members to my Sportify account. Wish me luck.</P>Thu, 12 Nov 2015 21:41:52 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332374#M53454seaniedee12015-11-12T21:41:52ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332429#M53455
<P>I have signed for a share everything plan recently and when I try signup for Spotify I can only see buy option. Isn't that suppose to be free for 2yrs?</P>Fri, 13 Nov 2015 13:34:57 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332429#M53455Zaru2015-11-13T13:34:57ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332432#M53456
<P>Good Morning&nbsp;<LI-USER uid="1578292">﻿</LI-USER>,</P>
<P>&nbsp;</P>
<P>You might find this <A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/MyRogersSupport/thread-id/13386" target="_self">link</A>&nbsp;useful. It gives you step by step instructions on how to register your other lines for their experience.</P>
<P>&nbsp;</P>
<P>Let us know if you need further assistance</P>
<P>&nbsp;</P>
<P><LI-USER uid="1575730">﻿</LI-USER></P>Fri, 13 Nov 2015 13:38:35 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332432#M53456RogersGabrielle2015-11-13T13:38:35ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332435#M53457
<P>Hello&nbsp;@Zaru</P>
<P>&nbsp;</P>
<P>Welcome to the Forums&nbsp;<img id="smileywink" class="emoticon emoticon-smileywink" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-wink.gif" alt="Smiley Wink" title="Smiley Wink" /> !</P>
<P>&nbsp;</P>
<P>Spotify is an included Experience when you choose a Share Everything + plan.</P>
<P>&nbsp;</P>
<P>Here is what you should see, after logging in to MyRogers, when you are on a Share Everything + plan:</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/2366iF072F5AE3B7790A1/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="1.png" title="1.png" /></P>
<P>&nbsp;</P>
<P>Let us know if you require furthur assistance .</P>
<P>&nbsp;</P>
<P>RogersSannecia</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Fri, 13 Nov 2015 13:47:10 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332435#M53457RogersSannecia2015-11-13T13:47:10ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332436#M53458
<P>To all Moderators,</P><P>&nbsp;</P><P>With all due respect, please stop posting again and again your screenshot with what it SHOULD look like to us. I don't know how the Rogers back end system works but clearly&nbsp;your have different rights or group spec that us clients.</P><P>&nbsp;</P><P>We DO NOT have the "Get This" option. Like all the screenshot we all posted we can ONLY BUY &nbsp;one line for 9.99$/month. That's the ONLY option we have. It's been more then a month now that Rogers knows of this issue.</P><P>&nbsp;</P><P>Please take the time to send private message to each of the clients in this thread. Use <U>our credentials</U> and see for yourself what we experience. We have voiced our problem yet you do not listen to us and only reply scripted response and&nbsp;show us that it works on your "special" account.</P><P>&nbsp;</P><P>Can we expect some financial compensation?</P><P>Will Rogers foot the bill if we take the 9.99$/month option?</P><P>Will Rogers expand it's 24 months period to all users to cover the "blackout" months?&nbsp;</P><P>&nbsp;</P><P>***EDIT &nbsp;Nov 13 9:42am****</P><P>&nbsp;</P><P>I'm happy to report that my account is now working correctly. I now have the 29.99$/month package with 3 Spotify account freely like advertised. Strange timing about posting here and twitter got it working.. must be some friday 13 karma.</P>Fri, 13 Nov 2015 14:45:28 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332436#M53458Silvertag2015-11-13T14:45:28ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332449#M53459
I echo the sentiments brought forward by <LI-USER uid="33793"></LI-USER>. This is a very annoying issue. We entered into contract with Rogers expecting these promoted products that are part of the contract. Rogers is not fulfilling their end of the terms of the contract but are offering no help to us as customers. Instead we are left to waste countless hours of our own time for multiple weeks in an effort to remedy the issue with support. In total I have spent 4 hours of my free time on the phone and with the live chat. That does not include my time on this thread. I've opened a ticket and it's been 9 days and I haven't heard a word from Rogers in regard to my ticket. With any other company this would not be acceptable. I wouldn't expect to go buy a burger and fries, pay for the burger and spend 4 hours and multiple weeks to get my fries...Fri, 13 Nov 2015 15:07:15 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332449#M53459Allanmc2015-11-13T15:07:15ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332452#M53460
<P>Gabrielle, it is kind of useful in that it tells me&nbsp;I shouldn't have listened to the first agent. It seems that I need to have all three people signed up with my Rogers plan. The agent who convinced me to stay with Rogers told me that my son could link his Spotify account to this even though his phone plan is not with Rogers. I don't think she was lying as much as misinformed.&nbsp;Frankly,I can get 5 different answers from calling Rogers 5 different times.</P>Fri, 13 Nov 2015 15:13:59 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332452#M53460seaniedee12015-11-13T15:13:59ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332453#M53461
<P>I agree with&nbsp;<LI-USER uid="1582559">﻿</LI-USER>&nbsp;and&nbsp;<LI-USER uid="33793">﻿</LI-USER>. I found it very annoying virtually every time I spoke with a Rogers employee as they&nbsp;seemed clueless to the concept of it not working even though this is a known issue (to some) in Rogers. To one agent, I said, if I am late with my payment, I get charged a late fee. She replied, "Spotify is something we're giving you free." That's the Rogers mentality right there -- they're giving me something free. On the plus side, I'm not tied into a contract and I can shop around at my leisure. Virgin is offering some very aggressive deals.</P>Fri, 13 Nov 2015 15:20:48 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332453#M53461seaniedee12015-11-13T15:20:48ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332559#M53463
<P><U>Share everything plan but no option for free Spotify.</U></P>
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<P>I switched to a share everything plan a few weeks ago but can't select the free option for free Spotify. I get a link to switch to a share everything plan or pay for Spotify. Could someone from Rogers fix this issue?</P>Sat, 14 Nov 2015 23:11:51 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332559#M53463Mb32015-11-14T23:11:51ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332563#M53462
<P>Just popping back in to say that I just got the phone call that my support ticket had been processed. Popped onto the Rogers site and voila, I can now choose which experience I get for free from the Account Overview page. Thanks for the help rectifying this matter support team!&nbsp;</P><P><IMG src="http://i.imgur.com/HLS9LQe.png" border="0" alt="" title="" /></P>Sat, 14 Nov 2015 22:43:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332563#M53462Kaero2015-11-14T22:43:04ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332631#M53464
<P>&nbsp;</P>
<P>Thank you,&nbsp;<LI-USER uid="447541">﻿</LI-USER>&nbsp;for updating the thread. We are happy the issue is resolved, enjoy your Spotify Premium!&nbsp;<img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>Hello,&nbsp;<LI-USER uid="1588601">﻿</LI-USER>&nbsp;- Welcome to the Rogers Community Forums!&nbsp;</P>
<P>If I've correctly understood, it keeps looping back to select the "buy" option and you don't get the option to select the Spotify Premium. We have seen this happening if an incorrect account is selected, are you selecting the right account number? Please update the thread will all the relevant information and we will follow up for you. Thank you for your patience!</P>
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<P>Cheers,</P>
<P>RogersMoin</P>Sun, 15 Nov 2015 04:47:04 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332631#M53464RogersMoin2015-11-15T04:47:04ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332653#M53465
Hi RogersMoin<BR />Yes that is correct. I have a link to upgrade my plan or purchase Spotify for 9.99. I only have 1 account with Rogers.Sun, 15 Nov 2015 12:04:05 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332653#M53465k77772015-11-15T12:04:05ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332654#M53466
Hi RogersMoin. I'm the same person as mb3. I forgot to login as mb3Sun, 15 Nov 2015 12:06:41 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332654#M53466k77772015-11-15T12:06:41ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332658#M53467
<P>Like many others, I am not able to add the free Spotify Premium. Please help!</P>
<P>&nbsp;</P>Sun, 15 Nov 2015 15:37:19 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332658#M53467Ions2015-11-15T15:37:19ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332670#M53468
<P>Hi&nbsp;<LI-USER uid="1588907">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Welcome to the Community Forums!</P>
<P>&nbsp;</P>
<P>We can look into assisting you with your Spotify,</P>
<P>&nbsp;</P>
<P>I’m going to send you a private message from <A href="https://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984" target="_blank">@CommunityHelps</A>. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>
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<P>&nbsp;</P>Sun, 15 Nov 2015 16:07:47 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332670#M53468RogersPrasana2015-11-15T16:07:47ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332671#M53469
<P>I can't figure out how to get off the mailing list for this thread apart from posting and&nbsp;unclicking the box.</P>Sun, 15 Nov 2015 16:10:26 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332671#M53469seaniedee12015-11-15T16:10:26ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332673#M53470
<LI-USER uid="1446310"></LI-USER> could you please assist me? Im on the share everything plan but when I try to select my experience I only see a button to upgrade my plan or pay 9.99 for Spotify. ThanksSun, 15 Nov 2015 16:19:31 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332673#M53470k77772015-11-15T16:19:31ZRe: Signed up for share + package, no Spotify option availablehttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332674#M53471
<P>Okay, that didn't work. I'm still getting e-mails for replies to this thread even with the "<SPAN>Email me when someone replies" box unticked.</SPAN></P>Sun, 15 Nov 2015 16:22:00 GMThttps://communityforums.rogers.com/t5/Archived-Posts/Signed-up-for-share-package-no-Spotify-option-available/m-p/332674#M53471seaniedee12015-11-15T16:22:00Z