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REVIEW RESERVATION

Review, change, or cancel reservations made on Wingatehotels.com. If you need additional assistance, please call 1-800-337-0077.

Hotel Reviews from Wingate guests:

Staying at the hotel was pleasant. You know what you're getting as far as price and accomodations. The beds wyndham provides are very comfortable and I can appreciate a good n...
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Staying at the hotel was pleasant. You know what you're getting as far as price and accomodations. The beds wyndham provides are very comfortable and I can appreciate a good night's sleep. Room was clean and updated. Spacious and have everything u need such as small Refrig, microwave etc u need. I always look to stay at a wyndham because I will get no negative surprises.« less

Room was great staff were friendly and tried to help. I had to walk through a wall of smoke and smokers at the front entrance. Breakfast was terrible. Guest in hall speaking i...
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Room was great staff were friendly and tried to help. I had to walk through a wall of smoke and smokers at the front entrance. Breakfast was terrible. Guest in hall speaking in foreign language very loud« less

The hotel was just ok. I was asked about the make/model and plate number for my car and that immediately made me feel uncomfortable. I've never been asked that at any other ho...
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The hotel was just ok. I was asked about the make/model and plate number for my car and that immediately made me feel uncomfortable. I've never been asked that at any other hotel I've stayed at. Room smelled a little funny.« less

Checking email in was the best thing about the trip. Was not very happy to find slippers and a garbage can full of trash when we arrived at our room. The bathroom had mold on ...
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Checking email in was the best thing about the trip. Was not very happy to find slippers and a garbage can full of trash when we arrived at our room. The bathroom had mold on the walls and the toiler ran all night.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for writing about your recent stay at the Wingate. We were saddened to read that you did not enjoy your stay. We will be taking your comments to the head of Housekeeping. There seemed to have been a lack of communication between the departments and we will be working to improve upon this issue so that we can provide our guests with better stays. We would like for you to stay with us again the next time you are in the Montgomery area. That way your experience at the Wingate can be a positive one.
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This hotel has clearly gone through a transformation of some type. The rooms were okay but definitely in need of some maintenance and some updates. The breakfast was plentiful...
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This hotel has clearly gone through a transformation of some type. The rooms were okay but definitely in need of some maintenance and some updates. The breakfast was plentiful and pretty good. The staff is awesome but the rooms really need some maintenance and definitely I say again...some updates. We will try a different hotel next visit. Quite disappointing...so much better in former years.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to write a review about you stay with us here at the Wingate in Montgomery. We were excited to read your comments about the "awesome staff" and the "plentiful and pretty good" breakfast. Compliments like these are something we are always happy to read. On the other hand, we were disappointed to read that you did not enjoy the rooms during your stay. We will take your comments about the rooms and use them to help create better experiences for our guests. We would love for you to come and stay at our hotel again during any future trips you make to our area so you can experience a more pleasurable stay at our hotel.
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Hotel was excellent and convenient to all the places that we attended. Great spot for shopping and eating. Staff was courteous and helpful!
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Hotel was excellent and convenient to all the places that we attended. Great spot for shopping and eating. Staff was courteous and helpful!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for staying at the Wingate during your trip to Montgomery and for taking the time to write a review about this stay. We were excited to read that you had such a great stay, especially that you found the location to be so convenient to both the shopping areas and to restaurants. We hope to see you again for another stay soon.
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Really enjoyed the room the rest and the breakfast! Excellent service at the desk! Thank you!
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Really enjoyed the room the rest and the breakfast! Excellent service at the desk! Thank you!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for taking the time to write a review about your stay here with us at the Wingate. We are glad that you enjoyed your stay with us so much! Thank you for the compliment on the breakfast and the service you received at the front desk. We hope to see you again on any more trips you make to Montgomery.
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We stayed at the Wyndham in Montgomery, AL and my stay was horrible. My television didn't work, the elevator was nasty, and they said they would only take 15% off my room and...
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We stayed at the Wyndham in Montgomery, AL and my stay was horrible. My television didn't work, the elevator was nasty, and they said they would only take 15% off my room and didn't do that either. So I'm done, 1st and last!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for staying at the Wingate and for taking the time to write a review about your stay. We were disappointed to read that your stay with us was not a pleasant experience for you. We apologize for the issues you experienced during your stay with us, and any inconveniences that they may have caused. For issues with any billing, you can call the hotel directly at 334-244-7880 and we would be happy to help resolve any questions.
We hope that you will stay with us again on any future trips you take to Montgomery, and that your next experience at our hotel is more acceptable to you.
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