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Students gain first hand Hospitality experience at SeaWorld Resort HOTEL school

8/06/2015

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​Matthew
participating in some of the duties​ hotel staff
are faced with.​​​

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Hospitality and Tourism students from Years 11 & 12 had the chance to
experience how a large resort complex operated when they attended the SeaWorld
Resort HOTEL school from Wednesday 20th to Friday 22nd
May. Wednesday was the Tourism focused day where they visited the SeaWorld
theme park and learnt how it operated, what their target market was and how
they promoted themselves both in the domestic and international markets.
Thursday and Friday were devoted to Hospitality where students actually worked
in many of the departments at the SeaWorld Resort. Departments included housekeeping,
restaurant, kitchen, room service, mini bar, concierge, front office, sales and
marketing, bar, engineering, stewarding, HR and cleaning. Students wore
SeaWorld Resort uniforms and were often ‘mistaken’ for staff when general
customers would ask them directions. At the closing ceremony, students were
presented with certificates and student stars were recognised. These included
Shay Black and Matthew Williamson with Georgi-Lin Wogandt being awarded the
golden star for outstanding participation, effort and enthusiasm. Overall HOTEL
school gave the students an insight into the Hospitality industry, a small
glimpse, to help them decide if the industry is one they would like to pursue
as a career.​​

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Jessica getting a taste of some of the duties hotel staff are faced with.