Assistance

Online Purchase InformationRevised as of July 19, 2009

This On-line Purchase Information governs purchases made through the Gucci.com Canadian website. For Canadian Transactions, G. Boutiques, Inc. (“Gucci”) is the seller, transacting business and providing customer service in Canada.

Contact Us

Please note we are available Monday-Friday from 8AM-8PM(EST) and Saturday 9AM–6PM(EST), excluding holidays.

Repairs

Products purchased from Gucci on-line may be taken or mailed, along with the original sales slip, to a Gucci boutique . Please click on the Store Locations link located on the homepage of our website or contact one our Canadian stores.

Returns/Exchanges

For on-line purchases, Gucci will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Refunds/Exchanges will be processed within 10 business days of receipt. Refunds may only be issued in the same form as was utilized for payment and products purchased in Canada from this website may only be returned in Canada. Full-priced merchandise must be returned/exchanged within 30 days from date of delivery; however, sale merchandise must be returned/exchanged within 10 days of delivery. Online orders may be returned/exchanged in any of our Canadian Gucci boutiques. However, online purchases may not be returned/exchanged at Gucci outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different policy may be applicable for in-store purchases.

Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment. Every effort will be made to ensure a prompt refund or exchange and an e-mail will be sent once the return/exchange has been processed.

We recommend shipping returned merchandise via FED EX or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Gucci will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Gucci’s sole discretion.

The exchange of an item purchased on Gucci.com, involves an easy two step process. First, please begin by making an on-line selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Gucci in original condition and that new orders are subject to Gucci having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility. Please contact Gucci at assistance@ca-en-onlineshopping.gucci.com to ensure that you do not incur an additional shipping fee on the replacement item. Your exchange item(s) will be sent to you via Fed EX standard service at no additional cost.

Personalization

In accordance with applicable laws in Canada governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example, those with the client’s initials engraved on the product. The client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual product.

Shipping and Delivery

For security reasons, Gucci on-line purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO, hotels, motels and forwarding units. All purchases are shipped via truck and FED EX. To estimate the total delivery time for your purchase, please allow 3-5 business days for delivery of your order. Orders are processed and delivered Monday through Friday, excluding holidays. Gucci cannot be responsible for unanticipated delays.

Shipping Methods and Fees

Standard Service

C$30.00

Tracking

A shipping confirmation is e-mailed to you as soon as your purchase has been issued a tracking number .This will allow you to track the status of your shipment. Please note that is may take 2-3 business days for tracking information to become available. We will e-mail a delivery confirmation once we receive notification from Fed Ex that your purchase has been delivered.

To ensure the security of your delivery, we do not provide tracking numbers, but maintain a tracking number for each delivery. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an e-mail to assistance@ca-en-onlineshopping.gucci.com.

Purchasing

Depending on availability, purchases may be made either directly through Gucci.com or through the assistance of a personal shopping associate.
Online purchases from this section of the website may be made by residents of Canada, for delivery to clients in Canada.

Changes/Cancellations

If you wish to cancel or modify your order, please send an e-mail as soon as possible to assistance@ca-en-onlineshopping.gucci.com. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your on-line order, please refer to our return instructions included with your shipment. product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been returned to us. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact a Gucci on-line personal shopper at assistance@ca-en-onlineshopping.gucci.com.

Product Availability

Gucci products available for purchase on-line include handbags, wallets, shoes, luggage, ready-to-wear, jewelry and timepieces. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fulfill your order. Each client may make on-line purchases of up to four items per style.

Pricing

Prices displayed on the Gucci website are quoted in Canadian dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.

Title to any products you order on this website, and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.

Gucci online offers price adjustments for on-line purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you a difference. A price adjustment request must be made within 10 days of the order date for the price adjustments to be honored. Please contact us by sending an e-mail to assistance@ca-en-onlineshopping.gucci.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.

Payment

Gucci accepts the following forms of payment for online purchases:

Visa

Mastercard

American express

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirm stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.

Sales Tax

The on-screen transaction total reflects estimated tax and the actual sales tax will be calculated when your order is shipped. Please note you will not incur any additional fees upon receipt.

Priority waiting list

We offer our clients the opportunity to pre-order items that are currently in production or that have sold out and will be replenished. When you order these items, you will be placed on a priority waiting list so that you can be among the first to receive your selection once it becomes available. Expected ship dates will be listed on the product page and also during checkout once the item(s) is added to your shopping bag. We do our best to provide the most accurate dates, but please be aware that your items can arrive sooner or later than anticipated. Also, your credit card will only be charged for waiting list items at the time of shipment and will not be charged at the time you submit your online order.

Alterations

Full-priced Gucci products purchased from Gucci online may be taken, along with the original sales slip, to a Gucci boutique for complimentary alteration service. For a complete listing of all Gucci boutiques in Canada, please click on the Store Locations link located on the homepage of our website.

Authentic Gucci Guarantee

We guarantee the authenticity of all products purchased through Gucci online.
Gucci products are crafted with the highest quality materials, design and workmanship. All Gucci products are made in Italy, except timepieces, which are made in Switzerland.

Timepiece Warranty

A limited warranty card and booklet is accompanied with each Gucci timepiece purchase. Warranties are valid for a period of two or five years, depending on the particular timepiece style. Our limited warranties cover all manufacturing and mechanical defects, excluding malfunction or deterioration resulting from accidents or negligence. Authorized Gucci service centers listed in the warranty booklet will, at their discretion, repair or replace any component needed to restore the timepiece to full working order. Complete warranty information is provided in the warranty booklet upon purchase, or you can write to Gucci for a copy of the warranty before you make a purchase. Send your warranty requests to:

G.O.S
50 Hartz Way
Secaucus, NJ 07094

Complimentary Gift Wrapping

All Gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature Gucci gift box that is tied with a Gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature Gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at Gucci.com.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.

Governing Law and Jurisdiction

The statutes and laws of the Province of Ontario, Canada, without regard to conflict of law provisions, will apply to all matters relating to on-line purchases between you and G.Boutiques Inc.. You agree that any and all disputes, claims, or controversies arising out of or related to the above terms shall be submitted to the exclusive jurisdiction and venue of the state and federal courts located in Toronto, Ontario".

Please be advised that changing your location while shopping will remove all the contents from your shopping bag

express shipping within canada

Express shipping within Canada

For security reasons, gucci online purchases will require an adult signature upon delivery. In addition, purchases may not be shipping to p.o. boxes or apo/fpo, hotels, motels and forwarding units. All purchases are shipped via FedEx. To estimate the total delivery time for your purchase, please allow 3-5 business days for delivery of your order. Orders are processed and delivered Monday through Friday, excluding holidays. In addition, gucci cannot be held responsible for unanticipated delivery delays beyond Gucci’s control.

Express service c$40.00

Complimentary gift wrapping

All gucci.com orders come with complimentary gift wrap. Products are tissue wrapped and enclosed in a signature gucci gift box that is tied with a gucci satin ribbon. Gucci gift boxes are only available for products 18" x 18" x 8" and smaller. For larger items, we will include a signature gucci gift bag with your shipment. A personalised gift message can be added to gift orders and prices can be excluded from the order invoice when completing the online checkout at gucci.com