INFORMATION NOTICE ON THE RIGHT OF WITHDRAWAL - LEGAL GUARANTEE OF CONFORMITY AND RETURN OF FAULTY AND NON-CONFORMING GOODS

Right of Withdrawal

You are entitled to withdraw from the contract, without stating a reason, within 14 days from when you or any appointed third-parties (i) receive the product or (ii) if several products on one order are delivered separately, from the date the last product was received.

To exercise your right of withdrawal, please inform Triboo Digitale with registered office in Milan, Viale Sarca 336, Edificio Sedici, of your decision by accessing the "My returns" section of the My Account area or, if you are not a registered user, by accessing the dedicated page and entering the order number and email used to effect the purchase. Follow the instructions to complete the online return request, you will then receive a withdrawal confirmation email, and the RMA form to be included in the package along with the instructions on how to return the product. Remember to insert the completed RMA form in the packaging together with the product and send it to:

To meet the withdrawal deadline, it is sufficient for you to submit your request form before the withdrawal period expires.

As an alternative to the online return request, you can send an explicit declaration to Triboo Digitale, using the contact form or email address customercare@bikkembergs.com, of your intention to exercise your right of withdrawal using the withdrawal form enclosed, following the instructions provided in the withdrawal confirmation email you will receive from Triboo Digitale.

If you withdraw from this contract, we shall refund all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which Triboo Digitale receives your decision to withdraw from this contract. We will carry out such refunds using the same means of payment as you used for the initial transaction, unless you request the refund via a different means of payment, in which case you will be charged for any additional fees incurred as a result of your choice of such means. We may withhold the refund until we have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.

If you have received the product, please return it to Triboo Digitale without undue delay and, in any event, within 14 days from the day you sent notice of your withdrawal. The deadline shall be met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. If you exercise your right of withdrawal via the website using the return service provided by the website, before confirming the withdrawal request, the cost to return the goods will be indicated.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

In cases of defects and/or nonconformities, you shall be entitled to have the conformity of the product reinstated with repair or replacement, or alternative remedies in the cases expressly foreseen by art. 130 of Legislative Decree no. 206/2005.

If the received products are damaged, non-compliant, faulty or incorrect, you may apply for repair or replacement or a refund on the purchased goods within and no later than 2 (two) months from detection. In accordance with European Directive 44/99/EC and arts. 128 et seq. of Italian Legislative Decree No. 206/2005 (Consumer Code), the products you have purchased are covered by a legal guarantee of conformity, covering any lack of conformity of the products that may arise within 24 (twenty four) months after delivery to the Purchaser. To request a refund, follow the instructions provided in the "RMA Request" paragraph above, indicating “Damaged, non-compliant, or incorrect product as the reason, and attach one or more images of the product that clearly show the defect.

On completing the procedure, you will receive a confirmation email containing the RMA Form and relative instructions on how to proceed. Authorisation to return the products shall, under no circumstances, infer acknowledgement of the nonconformity; this aspect will be assessed once the products have been returned. We reserve the right to refund faulty products after conducting all quality controls to assess actual nonconformities.

If the nonconformity of the product is confirmed, we will effect the refund using the same means of payment used to make the purchase (credit card, prepaid card, PayPal etc.) or by bank transfer.