On the following screen, scroll up until you see "Contacts". Select it and click next

Click the browse button, go to a location that you will easily find, such as the Desktop or My Documents folder, type in a recognisable file name. Click OK, then next

Finally in Outlook, confirm the action being performed. It should look similar to the example below. Click finish and wait for the export to complete. This may take a few moments if you have many contacts.

On the Neural website, login to your portal account. From the 'Switch Service' dropdown at the top right, select Post, SMS, VoIP or Fax to access the control panel. Don't worry, your contacts will carry across your services regardless of which option you select. Next, click the Contacts tab, and finally Import Contacts from the menu.

You will be presented with the import contacts page. Click the 'Choose File' button and navigate to the file you saved from Outlook earlier. Next, select Microsoft Outlook from the "Format" box. Finally, click the "Import Contacts" button.

Once complete, your contacts will be visible upon clicking Contacts & Groups in the menu, or from within Communicator.