1.If you receive the product are not satisfied or have any questions, please don’t direct negative feedback,please contact us

2.As the pictures were takren different angles and light display,the product may be a little color difference

3.Russian buyers must provide the full name of the recipient

4.If the order is detained local customs, buyers are responsible for customs clearance processing

Payment

1.We accept Alipay

2.Payment must be made within 3 days of order

3.If you can’t checkout immediately after auction close,please wait for a few minutes and try again

Shipment

1.Worldwide Shipping

2.Order processed timely after the payment verification

3.We only ship to confirmed order addresses so your order address must match the shipping address

4.SERVICE TRANSIT TIME is provide by the carrier and excludes weekends and holidays.

5.Please contact us if you haven’t received your item within 30 days from payment

Return Policy

1.You have 7 days to contact us and 30 days to return it from the date it was received.Shipping cost is bear by both seller.

2.All returned items must be in the original packaging and you must provide us with the shipping tracking number

3.We will refund your full winning bid amount, upon receipt of the item in its original condition and packaging with all components and accessories included,after both buyer and seller cancel the transaction from aliexpress, or you may choose to have a replacement.

Feedback

5 STARS is Important to us,so we thanks very much for your 5 stars

Item as Described:

Communication:

Shipping Speed:

1.If you have any questions with our items or services,please feel free to contact us first before you leave negative.We will do our best to solve the questions you face until you are satisfied

2.Your satisfaction and positive feedback is very important to us,so please leave positive feedback and 5 stars if you are satisfied with our services and items

Item Specifics

is_customized:

Yes

Model Number:

Travel Kits

Name:

Camping Tools

Fit for:

Survival Tool

Style:

SOS Tools

Function:

Travel Kit Camping Equipment

Use as:

Survival Gear

Special:

emergency kit

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-20 Business days

Canada, Europe

10-20 Business days

Australia, New Zealand

10-30 Business days

Central & South America

15-30 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)