Troubleshooting

Perform the "Color Adjust" procedure in the "Quality" menu.

Print the "Demo Page" from the "Reports" menu. There should be a horizontal red line; if the line shows up as overlapping Yellow and Pink(Magenta) lines instead of a single red line, this is an alignment issue.

If the printer has an alignment issue that cannot be solved by the "Color Adjust" or by performing a manual alignment process, contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number (SN), click here.

Please call from near the printer in case the technician on the phone asks you to perform a troubleshooting task on the printer.

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