In the past most knowledge management projects failed. Some even say that knowledge management is dead. But the success of social software raises hopes to revive the topic and bring it back on the companies’ agenda. But new tools are often deployed with old concepts – a strategy that will inescapably fail.

The „new“ KM focuses mainly on people. It is no longer about reading the best documents, but more about finding the right contact person. Social software enables the creation of a new kind of transparent networks. Using its effects in daily work helps Lisa and Brad to find and work together.

The successful implementation of Enterprise 2.0 requires the right cultural, technological and organizational conditions. This is where Web 2.0 ends and Enterprise 2.0 takes the spotlight: The right conditions have to be created actively.

About besser20

We work for T-Systems Multimedia Solutions – Germany’s leading multimedia provider. We are excited about the social web and all its effects on people, networks, businesses and markets. Besser20 (english: better20) is an independent platform to share and discuss our thoughts and insights.

Hi Great work on this guys we are in the middle of implementing point solutions for Enterprise Web 2.0 in Mars. I would like to get in touch with you to discus how we could work together + reuse some of your ideas recommendation in my work, Thanks

Excellent presentation. In fact, it’s funny since I just wrote a post onto my blog in which I develop the same ideas but namely the one major central idea of my post <a href=” http://blog.analystik.ca/2009/03/25/gestion-des-connaissances-savoir-entreprise-20/ ” rel=”nofollow”>Gestion des Connaissances (SAVOIR) = Entreprise 2.0 </a> is that, in nature, Knowledge is fluid; it doesn’t go with structure and format and it mostly happens in informal environments and it almost always presents itself in an informal manner. That’s why Enterprise 2.0, which deploys an informal business environment based on 2.0 technologies (Social Media) which are, in turn, designed to create, capture and share unstructured contents in informal manners between Community users, gets better results than traditional KM tools to capture and share a business Knowledge. Even the great Tom Davenport recently agrees with this point of view in a kind of confession in favor of his old buddy Andrew McAfee.

guys i think you did an excellent job with the 3 slide decks, i was trying to communicate and help our clients to achive the same thing when i was in Accenture.
maybe you got a place for one more in your team

great communication work, and i’m happy to see that T-systems employ and support great and smart people like you .

Great slides! I was really impressed with the presentation, a sharp-yet-straightforward presentation on the power of social software and Enterprise 2.0 technology. Really well done, thanks for sharing!

Thanks a lot for these very interesting set of presentations. They very well resemble our way of working on and thinking about knowledge management and social media as well (Our whitepapers are however still in Dutch only, so you did a very good job in translating these presentations in English!).

My partner and I are preparing a presentation on E2.0 and were directed to your 3 powerpoints via a twitter tweet. We already had our outline in place, but found some of your slide ideas to fit our ideas, as is your design (LOTS of white space) in keeping with our website, as you can see for yourself. We want to honor your copyright and give you credit for your ideas. Therefore, may we give you credit for your ideas and inspiration in influencing our presentation? We are creating original slides and a unique order, and obviously, fewer slides… less than 30. Thanks for your consideration!

Thank you for a brilliant set of slides – I am very impressed with both the content and format – WOW! You’ve inspired me to try to reach the same level of clarity and visual quality in my own work – I’ll definitely keep returning to these pages!

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I have a presentation on Clinical Knowledge Management. I am still not sure what CKM is about, but is there anyway I can alter this presentation in regards to my topic. Is my topic the same as this but specifically clinical?

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Thanks, I was amazed by this blog post. I found this page using Bing search, and certainly enjoyed taking time to read it, so I’ll probably stumble through again within a few days and read up on what’s new (: Good stuff!

Fantastic website you have here but I was curious if you knew of any discussion boards that cover the same topics talked about in this article? I’d really like to be a part of group where I can get opinions from other knowledgeable individuals that share the same interest. If you have any suggestions, please let me know. Appreciate it!

[...] prepared by a group of enthusiasts at the site Besser2.0 (Better2.0) on the topic of “Enterprise 2.0 Knowledge Management”. They have done a great job and trust me, it’s a must see! Part3 of the set covers the [...]

The following three-part presentation explores why merely implementing a wiki style knowledge management system, such as Sharepoint or Confluence does not work for an enterprise, and why social software, like Lotus Connections are required to create a …

What are the use cases for Enterprise Social Software that you think will bring the biggest benefits to an organization?…

Love this set of presentations with some good examples of benefits to enterprise 2.0. Basic questions to answer: What tacit knowledge does one person have in your organization have that another needs to do their job. How can we encourage sharing so tha…

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Best Regards Yoder
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I like the helpful info you provide in your articles.
I will bookmark your weblog and check again here regularly. I am quite certain I’ll learn lots of new stuff right here! Good luck for the next!
Best Regards Yoder
…