Hola-Bus: Daily Bus Service New York - Washington Terms and Consitions :

Thanks for visiting www.holabus.com ! Your use of our website and the
services available through the website are subject to the following Terms & Conditions
("Terms"), which may be updated by us from time to time without notice to you. You can review
the most current version of the Terms and Condition at any time. Please do not use our website
if you do not agree to any of these Terms. Your use of our website indicates your consent to
the Terms.

CONDITION OF USE: (1) The ticket is valid only for the date and time stated
on the ticket. (2) Customer have to bring a Government issued photo ID and a printout of
the eTickets
(confirmation email) at boarding for ID Check. (3) Customer's name (s) on e-ticket have to
match passenger's (or one of the passengers') name. (4) The printout of eTickets must be
signed by customer as proof of boarding. (5) **Passenger must arrive 30 minutes prior departure
time, otherwise the seat might be sold to others

1. Tickets can be purchased online at www.holabus.com, over the phone with
our customer service representative or on site at one of our terminal locations. All seats are
served on first-come, first-serve basis, so purchasing the ticket online is strongly
recommended.

2. All tickets are payable in United States currency at the time of
purchase. Visa, MasterCard, American express, Discover will be accepted for the online
purchase.

3. All tickets are non-refundable once transactions are completed.

4. When the bus schedule has been changed because of the weather or bus
company, you can either change your ticket or get the full refund. All the refund will be 5-7
business days to be posted back on to your account.

5. You may reschedule your trip by calling our customer service
representatives at 917-398-0398 at least 24 hours prior to your scheduled departing time.
Tickets can only be rescheduled to the same route in the same direction provided by the
original bus carrier. There will be a minimum charge of $5 fee per ticket for rescheduling
through customer service representatives.

6. A confirmation email with E-ticket will be sent to your email address as
soon as the transaction is complete. If you have not received the confirmation email within 30
minutes, please contact customer service.

7. Passengers under the age of 16 must be accompanied with an adult. There
is no special offers for seniors, students, veterans etc.

8. Baggage will be limited to 1 pieces per adult ticket, plus one carry on
baggage. Hola-Bus: Daily Bus Service New York - Washington IS NOT RESPONSIBLE FOR LOST OR MISPLACED BAGGAGE.
Bicycles may be
transported, customer has to call the Hola-Bus: Daily Bus Service New York - Washington bus in advance to confirm
space availability. No
bicycles are allowed on Fridays, Saturdays, Sundays and holidays.

9. www.holabus.com will not be responsible for delays or cancellations
caused by weather, traffic, road conditions or other extreme circumstances beyond our control.

10. We offer complimentary Wi-Fi services on all of our buses. No refund
will be made when circumstances prevent us from making Wi-Fi services available.

11. No pets are allowed on the bus except service animals. The service
animal is the responsibility of its owner and must be under the control of its owner at all
times (i.e., leash, harness or carrier). Service animals must ride in the bus within the
customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to
refuse passage to any animal that poses a direct threat to the health and safety of other
customers or personnel.

12. All of our buses are smoke-free. Smoking, including the use of
e-cigarettes, electronic simulated smoking materials, is prohibited on board.

13. To ensure all passengers safety, security, and maintain an enjoyable environment on the
bus, www.holabus.com reserves the right to refuse or terminate service to
customer at any time.

14. For passengers with disabilities or special needs, including people who
use wheelchairs, we require 48-hour advance notice through our customer service: 917-398-0398.
This advance notice is in accordance with federal guidelines, and it is beneficial, as your
request(s) can then be more readily accommodated.