SUPPORT SERVICES

Our comprehensive and outcome-focussed support services deliver everything that is needed for the seamless operation and continuous improvement of your Business Analytics solutions. We provide leadership, share knowledge and roll up our sleeves to resolve issues, develop enhancements and manage the underlying technology, including system administration, patching, monitoring and release cycle management.

As queries vary from bigger picture business-centric to nitty-gritty technical, so does our language. Our ability to discuss the divestiture of a business in Asia one day and assessing the impact of a port re-configuration on another stands us out from our competitors.

Unlike many other support providers, we seek an active role in the ongoing enhancement of your system. Business Analytics solutions, by their very nature, need to be highly adaptive and evolve as the business itself matures and changes. We work closely with you in providing guidance and, where applicable, design, test and deploy enhancements under an agile methodology. Our support organisation, in conjunction with your team, effectively operates as a Centre of Excellence for Business Analytics.

The full breadth of our support and helpdesk services essentially constitutes a managed services offering where we take care of all system administrative tasks, monitor services and usage, resolve issues, implement enhancements and support end users, system administrators and IT staff alike.

Taysols is recognised as a leading Australian business analytics practice and as such brings all the experience and expertise to the table we seek in an Adaptive Insights partner.

Fintan Diviney

Area Vice President, Australia & New Zealand

Compared to other technology initiatives with which I have been involved, I was very impressed with Taysols’ willingness to meet issues head on and manage flexibly to ensure our project was successfully delivered.

Chris Hare

GM Planning, Rewards & Sourcing

In Taysols we found a partner with considerable performance management credentials and a pragmatic approach to overcoming our budgeting & reporting challenges.

Richard Eke

National Manager - Information Services

Taysols spent the time to understand what we needed then delivered to time, to budget and in a friendly manner.

John de Zwart

Chief Financial Officer

Top shelf people who will get the job done.

Craig Ellis

Manager, Finance Systems

Taysols is an Oracle partner with experience, capability and shared vision for excellence. They well and truly lived up to their "do it with you, not to you" slogan, which was instrumental in the project's success.

Stephen Harman

Controller - Financial Reporting

In Taysols we have an exceptional and trustworthy partner, who supported us 100% along the way. Never too tired to go the extra mile and push the project forward, so that we were up in running in less than five months. Having our solution hosted by Taysols is definitely a big benefit as well, as we can rely on their highly specialised team and their very secure Australian based Tier III data centres.

Kristine Freedman

Commercial Manager and Global Systems Project Leader

Extensive experience and knowledge combined with a strong drive to assist the customer achieve best of class solutions.

Stephen Cox

FP&A Manager

Taysols was a great choice! Their team worked closely with ours and delivered a solution that has and will continue to provide significant benefits for Seven West Media.
They worked hard and smart and delivered the goods within budget. Who could ask for more.

Avegail Pitman

Financial Control and Reporting Manager

Evidence based workforce metrics are a critical part of quality strategic workforce planning.

Julie Sloan

Chief Executive

I have worked with Taysols in many scenarios, across many years, and one of the key aspects of their customer engagements that clients find refreshing is the high degree of integrity and credibility that they bring to the table, with an ability to engage at all levels of an organisation. They understand the businesses and technologies they deal with to a degree that even their business partners struggle to emulate, and are extraordinarily results-driven; projects are always on time and budget. Their team camaraderie is outstanding, and this is palpable to their clients and business partners.

Mark Fazackerley

Vice President, Australia and NZ

We signed the hosting agreement with Taysols on Friday and had the system up and running on Monday.

Gary Blake

Vice President, Corporate Operations

We have much gratitude for the hands on, professional services we received from Taysols.

Thai Tao

Financial Controller

The wealth of knowledge and expertise brought in by Taysols helped in mitigating the risks associated with our HFM implementation project and also contributed to a better change management process. Having hands-on consultants with the drive and ‘can do’ attitude meant we could approach this project with utmost confidence in achieving the desired outcome.