PACKAGING DETAILS

Each boxed bike cannot exceed 25kg and dimensions of 160cm L x sum (w+H = 120cm as it will be rejected at the collection depot and returned to sender, incurring a failed collection charge of £12.00.

For security, protection and insurance reasons your bike must be fully enclosed in a box, ensuring the box and bike are adequately secured and protected for transport. Ensure the bike and parts cannot move around inside the box as this may cause damage to bike parts and box, voiding insurance. Please use adequate packaging materials to pack the bike securely.

We can provide you with our 150 x 92 x 22cm bike box, which will accommodate most standard bicycles, or your local bike shop or shipping company may have ex-display boxes and packaging materials as required.

PLEASE NOTE

When preparing your bike for dispatch, we require the following:-

We request that you photograph your bike - front, side, back and side - in order to fully register the condition of the bike. If you choose, you may email the pictures back to us in advance to log the condition prior to dispatch.

Once you have thoroughly bubble wrapped your bike (or taken other protective measures for the transit) we request that you also photograph the packaged bike and again you may email the pictures back to us.

Please note that in the very rare event that a bike is damaged in transit, it will be helpful to have received these images AHEAD of dispatch to further validate your insurance claim with the insurance provider.

It is also important to note that any claims MUST BE MADE WITHIN 24 HOURS of delivery otherwise we will not accept claims for any damages or losses.