about a week ago, my internet provider required that i change my password for access to the internet, i did so, and changed the password in incredimail as well. well now i can only receive emails, not respond or send them. i can still do it through the internet provider's email system. i have gone in and double checked all of the port settings etc, even deleted my account and added it back (although when i add it back, it did not accept the new password given, but when i entered the old password, it allowed it and continued with set up. i tried to change it back to my "new internet password" once completed, but it still doesn't work with any password i have had. but i do receive emails.

any suggestions? i also have this annoying problems of getting duplicate emails from time to time. if i delete a new email too close to the time it was downloading, then it sends a duplicate. i also have problems with moving an email to one of my "saved folders" sometimes - i go to move it , and it says it can't be moved because the incredimail is still syncing with the provider.

I have the same problem? I can receive mail, but it won't send any mail? And there is a problem, the mail won’t open completely? I can only see half off the content? BUT THE BIGGEST PROBLEM IS THE LAKE OFF REACTION FROM INCREDIMAIL?

4. Please choose your email service provider. If it is not listed, click on "Other".

5. Follow the instructions to setup your account.

Note: Make sure the password you have entered is identical to the one your mail provider has given you.

If the problem continues, I would like you to open a new identity and see if you still encounter the same problem.

To create a new identity, please click on Tools > Identities > New Identity.

Set up your identity, and check to see if problem continues to occur in the new identity.

Please note that I would like you to configure the same email address in your new identity, there is no need to create a new email address. While the identity name should be different, the email address should be exactly the same.

As everything is being done in the new identity, none of the data and settings in your original identity should be affected.

To switch back to your original identity, simply click on Tools > Switch Identity, select the appropriate identity, and click on OK.