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REVIEW RESERVATION

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Hotel Reviews from Howard Johnson guests:

Even though the property is older and it looks like it's in need of some TLC, the staff was just wonderful. They went out of their way to take care of my needs. It looks lik...
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Even though the property is older and it looks like it's in need of some TLC, the staff was just wonderful. They went out of their way to take care of my needs. It looks like the hotel is undergoing a renovation with new paint on the outside, so there is some debris in the parking lot, but didn't interfere with my stay. The room was clean and everything worked well. Loved the huge pool.« less

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Management response from HospitalityMgr, Manager

Thanks for your feedback. I'm glad your stay was good and our staff was great. It's always nice to hear good things about our staff. Hope to see you again.
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Waiting for copy of bill that was to be e-mailed to us due to computer being down on June 10. Bill for 2 rooms for 2 couples.
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Waiting for copy of bill that was to be e-mailed to us due to computer being down on June 10. Bill for 2 rooms for 2 couples.« less

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Management response from HospitalityMgr, Manager

Thank you for the review, I'm not sure why you didn't received you copies of your receipts the first time, but I did send them to you a second time and I'm sure you have received them since I haven't heard back from you. Can't wait to see again.
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The experience was horrible.the place was outdated.the place smelled bad,no one cleaned my room. Wr didnt have a ironing board in the room.the property didn't honor my e-mail ...
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The experience was horrible.the place was outdated.the place smelled bad,no one cleaned my room. Wr didnt have a ironing board in the room.the property didn't honor my e-mail price.plus a manager was never there.I was supposed to receive a call and no one has called in regards to my stay.« less

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Management response from HospitalityMgr, Manager

Thanks for your review, I would like to apologized to you for not getting back to you, I was out of the office for a few days, once again I do apologized.
I looked into your reservation and yes you did you reservation on line and the price was $69.95 plus tax, and that is what your folio shows you were charged.
I talked to the housekeeper that had your room and she said she cleaned your room,so not sure if you meant that you didn't get service while you were here, or the room wasn't clean to your standards. But either way I do apologized to you.
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It was disgusting it seemed as if they hadn't cleaned my room, there was gum on the ceiling, my television didn't work either. People live in the hotel as well and were up all...
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It was disgusting it seemed as if they hadn't cleaned my room, there was gum on the ceiling, my television didn't work either. People live in the hotel as well and were up all night in the hallways being loud, I was here on business and had to be up early the next morning. Even the outside was falling apart. The lady at the front desk was very nice though.« less

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Management response from HospitalityMgr, Manager

Tthank you forcalling me about your stay.The tv was replaced in that room, you could see the picture but the top of it had a few lines so we removed it. THe people that stay with us are not long term they are here on business as well, w may have a couple rooms of local traffic but that is limited. Once again I appreciate yor feedback.
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because i am a smoker i really liked the patio doors which open up so that i could smoke on the balcony away from the family and children
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because i am a smoker i really liked the patio doors which open up so that i could smoke on the balcony away from the family and children« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Hey thanks for taking time and giving us a review. I'm glad you enjoyed your stay. And yes those patios and balconys come in handy to smoke away from the children. Thank you once again and hope you come back.
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The hotel is in bad shape nothing like the internet pictures... Front desk young lady was nice but seemed like she was overwhelmed and running whole hotel. Pool was big but u...
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The hotel is in bad shape nothing like the internet pictures... Front desk young lady was nice but seemed like she was overwhelmed and running whole hotel. Pool was big but unfinished, open holes in concrete along walls, whirlpool was not working for over a year according to another guest. Rooms outdated and holes in bedspreads. Had a nice flat screen but was so much static couldn't see picture, called the office to fix and the guys tried for 30 min to fix before leaving and I told him I was going to bed, I would deal with it. Front desk lady willing to change rooms but my two small kids were already in bed. Wish I had, at 12-3am I was awaken by loud partying people screaming, laughing, talking from room to room, called front desk they said they would handle it but nothing ever stopped until about 3 am. Continental breakfast was cereal and toast, out of donuts, no OJ no food at 8 am... Will not go back ever... I was refunded some of my money but it should had been full refund.« less

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Management response from HospitalityMgr, Manager

Thank you for your review, I am sorry that yor Tv was not working properly and our staff could not fix it, however I look ati t and the cable cord was pulled apart, so it need ed a new cord.
I hated to hear you were up all night because a gueat wanted to party and go room to room, this type of behavior does happen every now and again, but for the most part we can usually contain something like this.
The pool is big and we are working in there as well, we did remove some rusted vents and we are waiting on the new ones to arrived, And our hottub has been closed for the last 4 years now and may never be open back up.
We maybe you can just stop in and take a peek once we are finish with the hotel. Thank you
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The paint on the roof was peeling. There was scaffolding leaning against the building. The front desk personnel was friendly which was the only positive about this hotel. We c...
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The paint on the roof was peeling. There was scaffolding leaning against the building. The front desk personnel was friendly which was the only positive about this hotel. We checked in drove to the parking lot to go to the room. When we walked in the hotel smelled. The flooring and decor is old. The room was extremely cold. We turned around and walked out and stayed somewhere else. The neighborhood wasn't the best either. I wouldn't recommend this hotel to anyone.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Sorry that you didn't stay with us, we do have serveral different projects going on and I hope you may come back once everything is finish and see ourimprovements.
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