FAQs

Order Status

Please note that we reserve the right to review all orders placed on our site. Once your order has been submitted you will receive an email notification indicating the status of your order. If your order is under review you will receive a subsequent email indicating the results within one business day.

Once your order is confirmed, you can track the progress of your international package(s) here.

Returns & Exchanges

Holiday Return Policy

All products purchased November 19, 2018 – December 25, 2018 may be returned to DVF.com through January 31, 2019 for full refund.

All purchases made after December 25, 2018 will be subject to standard 30 day DVF return policy. Product in its original and unworn condition, with all tickets attached, and the original sales receipt must be presented in order for the refund to be processed. Products that have been worn, altered or that are missing tags will not be eligible for refund.

If you choose to return an item for any reason and the item is presented in saleable condition, you will receive a refund of the original merchandise price and any duties and taxes originally paid on the item, in the same currency and using the same exchange rate as your original order. Merchandise will not be accepted more than 30 days after the original purchase.

CLICK HERE to initiate your online return and print a shipping label. Once initiated a member of our client services team will reach out to you within 24 hours to provide shipping label and further instructions.

Returns will be processed within 10 business days of receipt.
Refunds should appear on your account within 3-5 business days after processing.

Locate an item

Please use the search bar in the upper-right corner of the website to search by item name, style number, or color.

If you are unable to locate the desired item and have the item name and color, please contact us at clientservices@dvf.com or 888-472-2383 so that we may locate the item for you.

If you have an item description, please email us at clientservices@dvf.com with as much information as possible so that we may assist you further: Item style, color, print or solid, length, sleeve and collar type, when and where you saw the item.

Fit Advice

Please view our size guide for information about the fit of our products.

Most of our items run true to size. Our fitted dresses tend to be very form-fitting, so some customers opt to size up. Some customers opt to size down for our more oversized and generously cut items.

As a general rule, the waist/chest/hip measurements vary by approximately 1" between sizes. The length varies by approximately 1/4" between sizes. Below are letter/number size conversions:

P = 0 - 2S = 4 - 6
M = 8 - 10
L = 12 -14

Do you ship to...

Below is a list of our four websites and shipping countries. If your shipping country isn’t listed at the appropriate website's checkout, please contact Client Services at clientservices@dvf.com or 888-472-2383 for assistance in placing your order.