Terms of sales

Preamble

The present conditions are concluded between, on the one hand, SPRL Maison Parmentier company number BE0628.963.638 installed Chaussée de Louvain 281 à 5004 Bouge in Belgium, hereinafter referred to as "Maison Parmentier" or "Maison Parmentier" Sprl "or" http://www.maisonparmentier.com "and, on the other hand, persons wishing to make a purchase via the Maison Parmentier website http://www.maisonparmentier.com hereinafter referred to as" the user ".

Identification

General information

The two parties agree that their relations will be governed exclusively by the present conditions, with the exclusion of any condition previously available on this site. If a condition were to fail, it would be considered to be governed by the usages in force in the distance selling sector of which the companies are based in Belgium. The non-application of one or more provisions of these conditions can never be considered by the customer or the buyer as a waiver of these conditions. The present conditions are intended to define the terms of sale between http://www.maisonparmentier.com and the user, from the order to the services, to the payment and delivery. They regulate all the steps required for placing the order and ensure the follow-up of this order between the contracting parties. Any new user of the site without a customer number must follow a registration procedure enabling him / her to obtain his customer number. In all cases, the final validation of the order implies acceptance of the order, in its entirety and at the price indicated, by the user. This validation is a signature and express acceptance of all operations performed on the site.

Terminology

The goods and services offered by http://www.maisonparmentier.com on its website, namely the sale of products will be referred to hereinafter as "services http: // www. Houseparmentier.com ", each person wishing to benefit from the services of http: // www. Maisonparmentier.com and having met the general conditions of sale will be hereinafter called a "customer", each company having mandated Maison Parmentier to sell a product belonging to it on its site will be called a "supplier", each order made by a customer in The conditions provided for hereinafter shall be referred to as "the order".

Registration of personal data

Any natural or legal person who registers himself during a visit of the website "http: // www. Maisonparmentier.com" as potential contracting party of http: // www. Houseparmentier.com communicates by its recording its personal data to http: // www. Home The registration of personal data implies the explicit consent that its identification data can be processed in the data file of http: // www. Home Only legal or natural persons with full legal and legal capacity can register. During the registration process, the natural or legal person receives an ID number and chooses a password which is validated by http: // www. Maisonparmentier.com and this information is confirmed by sending a summary email by http: // www. Homeparmentier.com to the customer. The customer is himself responsible for the confidentiality, security and proper use of his username and password. Any use of the identifier and the password of a certain customer is supposed to have been done by this customer. Http: // www. Maisonparmentier.com may make it impossible to use the identifier and the password temporarily or permanently if it appears that the client violates one or more provisions of the present general conditions. The person responsible for processing the customer's personal data is: SPRL Maison Parmentier info@maisonparmentier.com The processing of this personal data in the data file of http: // maisonparmentier.com takes place with a view to the administration of the customer, Order management, deliveries, invoicing of tangible and intangible services, solvency monitoring, profile advertising, personalized processing and marketing.

Protection of private life

Principles relating to the collection of personal data. In principle, access to the information available on or via the website shall be effected without the need to provide personal data, such as name, postal address, e-mail address ... Exceptionally, in order to obtain additional services ( Request for information, reservation, member space, subscription to a newsletter ...) it is possible that personal information, essentially contact information, is requested from the user. In this case, the user shall be notified in advance and the data shall be processed in accordance with the provisions of Directive 2002/58 / EC on the processing of personal data.

Specifically, this means that:

Your personal data may only be collected and processed in accordance with the purposes indicated at the time of collection.

You have at all times the right of access and rectification of these data as well as the right of opposition, in order to verify their accuracy and to correct any errors concerning them. To do so, please send us an e-mail to info@maisonparmentier.com, specifying your contact details and the correction to be made.

Use of navigational information for statistical purposes.

When you access the site, the servers that are consulted automatically collect the following data:

The IP address assigned to you when you log in;

The date and time of access to the site;

The pages consulted;

The type of browser used;

The platform and / or the operating system installed on the PC;

The search engine as well as the keywords used to find the site.

This information is kept for the sole purpose of measuring the number of visitors to the different sections of the site and making improvements.

In order to facilitate your navigation on the site as well as optimize technical management, http: // www. Houseparmentier.com may be occasionally required to use "cookies". A "cookie" is a small piece of information saved by a website within your computer's Internet browser. This "cookie" can be retrieved during a subsequent visit to the same site. The "cookie" can not be read by another web site than the one that created it. The site uses "cookies" for administrative purposes to, for example, save your preferences for certain types of information, so you do not have to repeat the same keystrokes each time you visit our site. Most "cookies" only work for the duration of a session or visit. None of them contains information that makes you likely to be contacted by phone, email or post. It is also possible to configure your browser to inform you during each creation of "cookie" or to prevent their registration.

Terms and Conditions

All product information such as delivery charges and warranty, as well as prices are shown on the relevant product description sheet. The sale price of each product presented on the Maison Parmentier website is expressed in euros. This is a price which includes VAT (where applicable) as well as all costs, excluding any delivery costs (see 6. Conditions of sale) and additional guarantee. Sales without T.V.A. to non-T.V.A. are only possible to the extent that the supporting documents are produced in advance. The price paid by the buyer, hereinafter referred to as the total price, is also explicitly stated as such when the order is placed. If you have any questions about pricing, you can send an email to info@maisonparmentier.com.

Delivery and terms of sale

Terms and conditions

The order is placed by the customer at Maison Parmentier via the website. The order can only be registered on the site if the user has clearly identified himself:

By entering his customer number which is strictly personal to him.

Or by completing the on-line order form enabling him to obtain the assignment of a customer number that will be transmitted to him by the Customer Relations Department following his first order.

11 All orders shall constitute acceptance of prices and description of products available for sale. (See conditions of sale). By placing an order online, the customer explicitly wants to conclude a sales contract with Maison Parmentier and agree with these terms and conditions. The customer is informed of the confirmation of this order by e-mail, hereinafter called confirmation e-mail, which summarizes the terms of the order. Maison Parmentier undertakes to honor the orders received on the website only within the limit of the available stocks of the products. In the absence of availability of the product, Maison Parmentier undertakes to inform the customer as soon as possible. The contract of sale between Maison Parmentier, on the one hand, and the customer, on the other hand, is born at the moment of acceptance of the order by http://www.maisonparmentier.com. Should you have any questions about the terms and conditions of the order, please send an email to info@maisonparmentier.com.

Method of payment

In order to process orders in the shortest possible time and to offer the best service, Maison Parmentier invites the customer to pay the purchase price at the time of placing the order. In the event of a waiver of the order (see 10. Conditions of sale), Maison Parmentier is obliged to reimburse the sums paid by the customer, without compensation. The costs of returning the parcel being paid by the customer (See 10. Conditions of sale). The purchase price is paid when ordering via the HiPay server - www.HiPay.com - (see 9. Conditions of sale) to which Maison Parmentier relies for the customer's bank details to be encrypted and transmitted in a secure way:

Either by indicating the type of payment card (Visa, Eurocard, Mastercard), the number of the payment card, its expiry date and its possible visual cryptogram by the explicit order of debit of the account of the holder Of the payment card;

Either by Bancontact / Mistercash for clients of banks FORTIS, DEXIA, ING and VDK Spaarbank.

Authorization: money is reserved-blocked on the buyer's account, waiting to be either transferred to the merchant's account in a second step (data capture) or to be released when the authorization is canceled. NB: Deferred payment and authorization followed by "data capture" are only possible for payments by credit card. Should you have any questions regarding the terms and conditions of payment, please send an e-mail to info@maisonparmentier.com.

Security of electronic transfers

Transaction procedures on Maison Parmentier's retail site are carried out with the highly secure payment service provider: HiPay - www.HiPay.com - based in Brussels. As a payment security expert, HiPay guarantees that sensitive data is transmitted and stored according to the highest security and quality standards.

Operation

The customer connects to Maison Parmentier's website, selects items he places in his "shopping cart" and expresses his willingness to place the order.

After registration, the customer enters their shipping and billing details. The total amount of the order including all taxes and the shipping costs are indicated

After receiving a complete summary of his / her order, the customer confirms his / her willingness to proceed to the payment step.

The customer is redirected transparently to the HiPay site, where he enters his payment parameters (method of payment, home banking, credit card number, ...)

Payment is requested from the financial institution concerned.

The customer receives the result of the transaction which he can print and keep as proof.

Maison Parmentier performs automated after-sales processing and sends the parcel to the customer.

When it is time to enter the payment settings (step 4), the client is automatically redirected to the HiPay site. The exchange of sensitive information - such as the credit card number - is therefore made between the customer and the HiPay site; Maison Parmentier has no knowledge of it. Not only does this mechanism preserve the confidentiality of information with respect to Maison Parmentier, but it allows the incorporation of new methods of payment without requiring modification of the programming of the merchant's site. In addition, all transaction costs (commissions of the various financial institutions) are entirely borne by the Maison Parmentier BVBA. At the end of the payment process (step 7), the hand is returned to the merchant's site so that it can perform the "after-sale" processing of its choice (updating of stock, possibility to download intangible property, etc.). ). This system therefore offers all the advantages for the payments on the shopping site of Maison Parmentier:

Confidential information is protected using SSL or SET technologies. No information of this type therefore passes in clear on the network.

The merchant or merchant's site applications are not aware of the buyer's credit card number.

Any communication between the client browser and HiPay e-Commerce is done using 128-bit SSL encryption techniques. It is not possible for the client to use a browser that does not support this encryption technique. HiPay e-commerce has a certificate issued by Verisign.

HiPay e-commerce is protected by different firewall systems and protocol conversions to prohibit access to data or payment processors by unwanted visitors.

Warranties and after-sales service

Most of our items sold come with the legal warranty of conformity, the legal warranty of latent defects and the manufacturer's warranty whose scope and duration differ according to the products and brands. In the case of an exchanged order, the cost of sending the item (s) is borne by the customer. However, if the guarantee of conformity is applicable to the product (s) returned, all costs related to this return will be refunded to the customer. Whatever the problem concerning your article, you must imperatively enclose with the defective equipment a copy of the invoice, the guarantee voucher of it (present in the box) and the return voucher. Warning, the guarantee does not apply to the repair of damage resulting from a cause external to the equipment (for example, accident, shock, blow, ...). Or a fault on the part of the customer arising, for example, from a use or use not in conformity with the manufacturer's specifications, from a use detrimental to the proper preservation of the frame, of a commercial or collective use, The use of inappropriate cleaning accessories or consumables .... Please read carefully the operating instructions supplied with the products and the operating instructions on http: // www. Maisonparmentier.com In the event of products not conforming to the information given during the presentation of the products on the site or presenting hidden defects, they will be replaced or refunded according to the availability of similar products. Items covered by a guarantee will only be taken back with the delivery note. If the product can not be replaced, due to lack of stock, you will receive a gift certificate worth the value of your purchase price to be used on the online shop http: // www. Houseparmentier.com or in our physical house Maison Parmentier Chaussée de Louvain, 281 - 5004 Bouge - Belgium. Also excluded from the warranty are products modified, repaired, integrated or added by the customer or any other person not authorized by the Supplier. The warranty shall not apply to the apparent defects and defects in conformity of the product for which any complaint must be made by the customer within 14 days of delivery of the products under penalty of forfeiture. The warranty will not cover damaged products when misused. In all cases, Maison Parmentier can not be held responsible in case of refusal of the manufacturer to apply its guarantee for the reasons explained above. To facilitate after-sales service, Maison Parmentier will be able to redirect its customers to service points as close as possible to the customer's home. Any return must be previously authorized by Maison Parmentier with the assignment of a return number. The customer must therefore make the request to info@maisonparmentier.com after written acceptance of Maison Parmentier.

Right of renunciation

The buyer has the right to notify Maison Parmentier that he waives the purchase without paying a fine and without giving reasons within 14 working days from the day after confirmation of the order. As a reminder of our delivery conditions: Your purchases are packed with the utmost care, using protective materials. Our attention to packaging allows us to offer a delivery in the best conditions. You can take out insurance against the deterioration and theft which covers the whole duration of the transport, you must take it at the time of the confirmation of your order. It will not be possible to return the products cut to size and on request. Except if these had a manufacturing defect.

If you have contracted it, you will have to ensure the integrity of your order and of all the articles which compose it on receipt of the parcel and in the presence of the person who makes the delivery in order to issue a reservation if the case Appropriate. Maison Parmentier will not give effect to the waiver by the buyer unless the original packaging of the product has remained intact, in particular if the product itself has not been used or damaged. The buyer's notification must take place by e-mail (info@maisonparmentier.com). On this occasion and once the buyer has respected the deadline as described in the paragraph above, he will be given a return authorization number. In the case of return of parcels and after warning Maison Parmentier by mail within the time limits described above, the costs of return of the parcel are always at the expense of the customer. The client is advised to work with the services of DPD, partner of Maison Parmentier, for a secure and guaranteed delivery. The customer will be asked to protect the returned items with the utmost care. To make it easier for you when you return an item, Maison Parmentier offers to refund you by transfer to your bank account. To benefit from this convenient, safe and fast service, simply fill in your bank account number on the enclosed slip that accompanies the returned items. We will make the transfer as soon as possible (max. 30 days) following the moment when Maison Parmentier really took notice of the will to renounce and after the products were returned to Maison Parmentier. The costs of sending the parcel are not refunded. In case of abusive returns, Maison Parmentier reserves the right to refuse a subsequent order. If you have any questions about the terms of waiver, it is enough for the customer to send an email to info@maisonparmentier.com.

Copyright

LEGAL INFORMATION - CONDITIONS OF USE OF THE SITE

The hypertext links present on the portal site of Maison Parmentier referring users to other websites do not incur the responsibility of Maison Parmentier as to the content of these sites. The customer will comply with their terms of use.

QUALITY OF INFORMATION AND SERVICE, LIMITATION OF LIABILITY

The hypertext links present on the portal site of Maison Parmentier referring users to other websites do not incur the responsibility of Maison Parmentier as to the content of these sites. The customer will comply with their terms of use.

INTELLECTUAL PROPERTY RIGHTS

The texts, layouts, illustrations and other elements of the site are protected by copyright or, in the case of databases by a specific right. All these elements constitute the property of Maison Parmentier or, as the case may be, of a third party from whom Maison Parmentier has obtained the necessary authorizations. Unless otherwise stipulated, textual or encrypted information on the site may be used free of charge, but only with reference to the source and only for non-commercial or advertising purposes. On the other hand, any commercial or advertising reproduction of this information, as well as all forms of use and reproduction of the other elements constituting the site, such as graphic line, images, sounds or computer applications, are strictly Prohibited without prior authorization. Any request to this effect should be addressed to the management of Maison Parmentier (info@maisonparmentier.com).

CREATION OF HYPERLINKS TO THE SITE

Maison Parmentier authorizes the creation without prior request of surface links linking to the home page of the portal site or to any other page in its entirety. On the other hand, the use of any techniques to include all or part of the portal site in a website by masking even partially the exact origin of the information or could lead to confusion about the origin of the information , Such as framing or in-lining, requires the written authorization of Maison Parmentier. Any request to this effect should be addressed to the management of Maison Parmentier (info@maisonparmentier.com).

INFORMATION SUBMITTED

Do not transmit unlawful, threatening, defamatory, obscene, scandalous, provocative, pornographic or profane information or any other information that may result in civil or criminal liability, according to the law of the Territory to which this Site refers.

Time

These conditions apply for the duration of the online services offered by the site http://www.maisonparmentier.com.

Entirety

Should one of the clauses of this contract be null and void by a change of laws or regulations or by a court decision, this can in no way affect the validity and compliance with these general terms and conditions. sale.

Retention and archiving of transactions

The archiving of purchase orders and invoices is carried out on a reliable and durable support, so as to correspond to a faithful and lasting copy.

Evidence

The computerized registers stored in the computer systems of SPRL Maison Parmentier and its partners under reasonable conditions of safety shall be regarded as evidence of communications, orders and payments made between the parties. The conditions stated on this site apply to deliveries on the Belgian and Luxembourg territories exclusively. The items sold by enviedecafe.com conform to the description and presentation given in the catalog. In spite of all our precautions, errors have slipped into this catalog. In no event shall we be liable for this.

Applicable law and jurisdiction

These conditions are subject to Belgian law. In the event of a dispute, the customer will first contact the Maison Parmentier BVBA to obtain an amicable solution. Otherwise, only the courts of the judicial district of Namur are competent, regardless of the place of delivery and the accepted payment methods.