Orders are dispatched by Royal Mail Second Class Signed for at the end of each month so you receive your box in the first few days of the month. If you order between 1st-5th of the month your box will be despatched within two working days.

You will receive a tracking number with your despatch email which will allow you to track your parcel on the Royal Mail website.

Shipping costs a flat rate of £3.95.

There is a note section at checkout where you are able to detail a safe place or a neighbour for delivery of your parcel if you are not in.

In the unlikely situation that you wish to return your goods under the Distance Selling Regulations, we will accept the return of goods sent back to us within 7 days of receipt in it's original condition. If the unwanted items are returned in their original condition we will refund you any money which you have paid us for those items within one working day of receiving the goods back. You will be responsible for the payment of the return postage of the unwanted goods. Original shipping charges are non-refundable. We are not able to accept the return of opened goods unless in perfect condition and we shall not accept part used goods. To arrange a return please email us at, chloe@sensoryplaybox.co.uk with your order details.