We've recently lowered the number of maximum credit card transactions allowed per 30 days to four for residential customers and two for residential BYO customers. This measure is simply to reduce the impact of possible credit card fraud. If you're a BYO customer and you want to increase the limit to four, please contact us on 1300 731 048.

If the recent change is affecting your automatic monthly top-up, we suggest increasing the top-up amount so that your card is not charged as often.