Europe, Middle East & Africa Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

North & South Americas - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Asia Pacific Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Best Contact Centers in the World - Global Contact Center Masterclass Best Practice ConferenceHear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives

News : DK May Get Parental Helpline Soon

Mangaluru, India, July 22, 2016 -- "Plans are on the anvil to start a helpline to aid parents in handling children’s issues," said UNICEF consultant and child rights activist Sr Dulcine Crasta.

She was addressing at a workshop jointly organised by the District Child Welfare Committee, Padi - Valored Childline, the Department of Women and Child Welfare, District Child Protection Unit (DCPU) and the Press Club at Patrika Bhavan here on Wednesday.

Sr Dulcine said that the Shanthi Sandesha Research and Development Centre has started the parental helpline in Udupi district on an experimental basis. This centre has been selected by the UNICEF as the nodal agency towards providing training on child rights.

The parental helpline will address the issues of parents and is directed towards providing counseling to them. The helpline will be started in Dakshina Kannada by Childline on a pilot basis and may be implemented on permanent basis later.

Deliberating on the child rights issue, Sr Dulcine said that children have a right to obtain proper information. She also said while referring to the media publishing some photos of victimised children that children have a right to privacy.

"Publishing of children’s photos which represents them badly is prohibited," said Sr Dulcine. She also said that publishing of details of children affected by HIV or certain kind of disabilities, children whose parents are in prison and children in conflict with the law is an offence as per the law. The UNICEF consultant said, "The media is not a competent authority to initiate action in children’s atrocity issues." She also added that the media has a role in agenda setting in the protection of children. The media can inform the competent authority about child abuse. The involvement of children in news should be editorially justified, she exhorted.

Sr Dulcine brought to the awareness that the Juvenile Justice Act and Pocso Act speak on the role of media in the issue. "The sources of information should be official and the child should not be stigmatised by reporting. This will lead to revictimising the child," noted Sr Dulcine.

Padi Childline Director Renni D’Souza said that Child Welfare Committee deals with the care and protection of children in conflict with law. On the other hand, the Juvenile Justice Board deals with the interrogation and rehabilitation of children in conflict with law, she said.

Child Welfare Committee Chairperson Nikesh Shetty said that the violation of child rights will amount to a fine of Rs two lakh and an imprisonment of six months.

Earlier, DCPU Officer Usman welcomed the gathering and explained the importance of conducting such a workshop. Education Department Officer James Cutinho and Udupi?CWC Member Sr Lilly Pushpa among others were present. Students from St Aloysius College, Besant Women’s College and Mahatma Gandhi college took part in the workshop.

About UNICEF:The United Nations Children's Fund is a United Nations Program headquartered in New York City that provides long-term humanitarian and developmental assistance to children and mothers in developing countries.