My friend Agastya wrote: Miscommunication occurs when one speaker uses a word in one context, and another interprets that same word slightly differently due to his or her own preconceptions about what that word actually means. Was he talking about the analysis related to a tricky technology project? Nope, but he could have been. He ...

Hearing Admiral Thad Allen today on NPR mention the need for Unity of Effort as the single biggest challenge facing disaster response efforts, made me want to learn more about the phrase. From the US Military Doctrine for Joint Operations: Ensure unity of effort under one responsible commander for every objective. . . . Unity ...

So I wrote King County Metro, asking them why they’re treating route 28 so poorly. Their response might make sense to a new rider, but I’ve been riding this route for 6 years. So the idea of not having larger buses available doesn’t tell the whole story. They were using larger buses, but something changed ...

Everyone agrees that having being able to know where one’s time is spent is a Good Thing. However, there is no greater gap between understanding the need for a process and the pain involved in actually implementing the process than with time tracking. Everyone I know working in information technology hates the whole idea of ...