FAQ

The results filter controls can be found on the left side of the “Reports” and “Responses” areas. If you select the "Date Range" filter, you will see a drop-down with predefined date ranges as well as an option to choose a "Custom Range". When you select this, you will be presented with two date pickers ...

It is very easy to add links to your survey. To do so, simply select some text and click on the "link" (chain link) icon: To edit or remove an existing link, simply click on it within the editor and a menu will appear. This will allow you to either "open", "edit" or "remove" the ...

You can activate the ability for your participants to be able to pause and resume participation from within your collector settings: [caption id="attachment_1086" align="alignnone" width="495"] Pause & Resume Participation Option[/caption] When this option is active, your participants will see a "Resume Later?" button at the top of the survey. When they click on that they ...

When a question has collected some answers, those answers will of course be shown in the survey results area. However it is important to note that, if you delete the question from the survey, then these answers will also be removed from the results. To get the answers back in the results you will need ...

In the survey edit area, you can delete elements and entire pages of elements. If you would like to restore your questions, we have a "Deleted Questions" box where you can see all of the questions that have been deleted in your survey. You will find this box if you scroll to the bottom of ...

You can set a maximum number of characters on both "Textfield" and "Textarea" question types. To activate this option simply go into the settings for the question and make sure that the "Limit number of characters" toggle is turned on. [caption id="attachment_859" align="alignnone" width="592"] Limit number of characters[/caption] When this option is active, the user ...

A Summary Page contains all of the questions in your survey as well as the participant's chosen answers. You can activate the Summary Page for your survey in the Collector Settings under the section "Show answer summary page". When this option is active the Summary Page will be shown at the end of your survey just ...

You can add an optional "Other" text box to Multiple Choice Questions by checking the option in the question settings. You will find the option at the bottom of the question choices in the "Rows" settings panel. When you check the option, the input field will be enabled. By default, the placeholder text in the input will be ...

Some of the more advanced features throughout the tool are only available when you are subscribed to one of our paid plans. When you try to click/use a feature that you do not yet have permission to use, you will be shown an overlay message prompting you that you must first upgrade your account. As ...

To reset your password go to this link: https://www.surveyhero.com/reset-password Enter your email address and click on the “Send Email” button. This will send you an email with a password reset link. When you click on this link you will be taken to a page where you can enter a new password for your account. Your new ...

If you would like to completely delete your account (Please tell us why?), simply visit "My Account" while being signed in. There you will find the option to delete your account. Deleting your account will permanently delete all of your data (collected answers included) from our system. Why don't you downgrade to a free account instead? ...

You can edit your survey title in the "Edit Survey" area. If you scroll down to the bottom of the Element Library, you will see the "Survey Settings" panel. Here you will find an editable text box where you can make the changes to your title. Any changes you make will be automatically saved.

If you would like to make sure a question is answered in your survey then you can mark it as "Required". The participant will not be able to complete the survey until all required questions are answered. In the Survey Editor, if you click on the “Modify” icon on the question you want to make required, ...

Any changes you make in the editor, either from the settings panel or via inline editing, will be saved automatically. You can see the current saved status on the top right side of your screen, near to the Preview Survey button.

There is no catch, really. By using SurveyHero, you are helping us spread the word about our wonderful online survey tool. You are helping us and we are helping you. Classic win-win situation! The difference between our free Basic Plan and our paid subscription plans is that you have access to more advanced features with the ...

Yes, definitely. Subscriptions for our paid products can be cancelled easily within your account, at any time. If you e.g. only need our paid product for a month, simply cancel the subscription right after your upgrade. If you would rather completely delete your account (Please tell us why?), simply visit "My Account" while being signed ...

Yes, you can! We might eventually introduce a cap on our free product, but for surveys created today, there is and will be no limit whatsoever. PS: Of course, we count on your fair usage. If you plan to collect a gazillion responses in twenty minutes, please drop us a line first.