Quotes and Turnaround Times

Quotes are based on the information provided in the Quote Request form and where applicable a short sample representation of the audio file. If any undisclosed or unforeseen issues relating to the quality or content of the audio file should arise, we will contact the client as soon as is practically possible to discuss terms.

Quotes are valid until 5pm on the date of issue, and all turnaround times are based on working days, meaning Monday to Friday (excluding public holidays). Completed transcripts will be sent by 5pm on the stated day, unless otherwise agreed.

We cannot accept liability for loss or damage arising from delays in returning transcripts. While we endeavour to meet all quoted deadlines, if for reasons beyond our control we are unable to do so the client will be notified at the earliest possible opportunity and a discretionary discount may be given.

Media Safety

We cannot guarantee or insure any media, including tapes, digital files or CDs, sent to us. Such media remains the client’s responsibility and we cannot accept liability for any loss or damage to them, however caused. We strongly recommend that you keep a copy of any recordings sent.

Dropbox

Digital files are transferred and stored using Dropbox. We cannot accept any liability for delay, loss or infringement caused by any issues arising from the Dropbox service.

Anti-Virus Security

All of our typists have signed a legally binding agreement stating that they have up to date anti-virus software installed on their computer systems. All files are virus checked before being returned to the client.

Inaccuracies

We cannot assume liability for loss or damage arising from errors and inaccuracies in transcripts; it is the client’s responsibility to check accuracy.

Payment

Standard payment terms are 14 days from the date of invoice, or as otherwise agreed in writing with the client.