Coronavirus Update

gradegradegradegradegrade

Updated 08:40am 4th April 2020:

Please be kind and courteous to our staff members, who are working hard to help you in these extraordinary times. Our team are advising you of the policies that are being enforced by airlines and tour operators regarding changes, charges and cancellations in the current Coronavirus crisis. We are working in date order with a very much reduced team and would ask for your patience and understanding.

At present flights with TUI are cancelled up to and including 16th April 2020. They are allowing changes for bookings due to travel up to 30th June 2020 with no admin fee.
Jet2holidays have cancelled flights to all destinations for April and to a very few other destinations such as Krakow, Prague and Lisbon into May and later.

A refund credit voucher has been issued for all April departures and can be used by 31st July 2020 for holidays travelling up to 31st Oct 2021.

Jet2holidays have cancelled all holidays to all destinations up to 1st May 2020 with exception of the destinations listed below:

Prague – Cancelled until 30th June 2020

Malta – Cancelled until 3rd May 2020

Nice – Cancelled until 4th May 2020

Lisbon – Cancelled until 31st October 2020

All holidays up to 1st May will be cancelled at 100% cancellation fee. However, anyone travelling between today and these dates will be contacted (where possible) within the next 7 days with a Jet2holidays rebook voucher with a unique code which can be used to the same value of the existing booking against a future holiday booked with Jet2holidays via ourselves. This voucher must be redeemed by 30th June 2020. Please note any increase in cost would need to be paid.

With the above destinations listed from 1st May until dates listed, they are allowing amendments with no administration fee.

TUI Holidays

Due to FCO advice TUI are no longer be offering TUI Airways flights and holidays departing between 17 March and 16 April 2020. They are proactively contact all customers and agents due to travel up to and including 16 April 2020 to offer a range of flexible options, including moving their holiday to a later date.

They are allowing free amendments without admin fee for departures up to and including 30th June 2020 to any destination. Please note any increase in cost would need to be paid.

Red Sea Holidays

We are awaiting an update with regards to Red Sea Holidays for all Egypt holidays and will contact customers as soon as we have any further information.

Gambia Experience

We are able to amend existing bookings to summer or next winter departures, any additional cost would need to be paid. We are being contacted by the supplier in departure date order and will contact customers accordingly.

Once again we would like to thank you for your patience in this extraordinary situation.

---

Updated 5pm 17th March 2020:

TUI have cancelled all holidays between 17th March and 16th April. For some people already on holiday their inbound departure date and flights may change and TUI are advising customers in resort.

Gambia Experience have cancelled all holidays from 17th March and 16th April and are contacting us in departure date order to discuss re-booking options.

Jet2holidays have not changed since our earlier update.

Other suppliers are now cancelling holidays for 30 days from tomorrow and we will be in touch with all our customers as soon as possible, again by departure date order.

---

Updated 1:20pm 17th March 2020:

We are aware of the latest UK Government's FCO advice for a ban on Global travel from tomorrow. We are awaiting updates from our suppliers and will update accordingly by contacting affected customers.

If you are travelling outside these dates please note that other than information we have already provided from Jet2holidays, all other dates are scheduled to operate as normal at present and the operators usual terms and conditions apply.

Once again we thank you for your support and patience in this very testing time.

---

Updated 10:10am 17th March 2020:

The following flights will be affected:

Prague departures up to 30th June 2020
Cyprus departures up to 30th April 2020
Malta departures up to 3rd May 2020
Austria departures up to 18th April 2020
Italy (affected areas) departures up to 26th April 2020
Mainland Spain, Balearics & Canary Islands departures up to 31st March 2020
Krakow departures up to 27th April 2020
Madeira departures up to 26th April 2020
Budapest departures up to 30th March 2020
Nice departures up to 4th May 2020
Paris departures up to 27th April 2020
Amsterdam departures up to 30th April 2020
Croatia departures up to 1st May 2020
Faro departures up to 30th April 2020
Lisbon departures up to 31st October 2020
Iceland departures up to 16th April 2020
Greece (Crete - Heraklion, Kos, Rhodes, Thessaloniki) departures up to 30th April 2020

Turkey departures up to 30th April 2020

If you are affected by any of the above flights we will be in touch once we have heard from the operator. Please be aware they are contacting us in strict departure date order.

---

Updated 1pm 16th March 2020:

We are aware of the news reports about EasyJet and TUI grounding flights, however they have not yet advised which flights will not operate, we believe that it is likely to be inline with FCO guidance.

Jet2holidays have advised us of the following destinations that are being affected and that no admin fee will apply if you wish to change your dates and / or destination, however any difference in price will need to be paid or refunded if the holiday is cheaper:

PRAGUE - up to 20th March 2020

CYPRUS - up to 30th April 2020

MALTA - up to 3rd May 2020

AUSTRIA - up to 18th April 2020

ITALY - up to 26th April 2020

SPAIN, CANARIES & BALEARICS - up to 31st March 2020

MADEIRA - up to 27th March 2020

BUDAPEST - up to 30th March 2020

NICE - up to 4th May 2020

PARIS - up to 27th April 2020

AMSTERDAM - up to 30th April 2020

CROATIA - up to 1st May 2020

If your holiday is affected we will call you once we have heard from the tour operator. The tour operators are working in strict departure date order and are not accepting calls from customers or travel agents.

---

Updated 11:15am 15th March 2020:

Further to our earlier post, we have had a further update.

Dominican Republic and Morocco have now issued restrictions meaning travel has been restricted between today and 29th March inclusive for both destinations.

If you have a holiday booked for either destination we will contact you once the tour operator has contacted us in strict departure date order.

---

Updated 08:20am 15th March 2020:

As we are all well aware the Coronavirus has created an unprecedented situation that is both fast moving and uncertain. Over the past 24 hours we have seen Spain declare a state of emergency which has resulted in a lockdown for the next fourteen days and as such flights have been cancelled over the next few days. We expect a further update today to clarify whether the Balearic and Canary Islands are included in this.

French ski resorts closed last night in addition to Italy, Austria and Andorra which were already closed. Cyprus, Malta and Madeira are also under quarantine and as such flights have been cancelled to these destinations too. President Trump also extended the flight ban to the UK for flights and holidays to the USA from 4am on Tuesday morning.

We are waiting on updates from our tour operator partners; they are working strictly in departure date order and have asked that travel agents do not contact them and that they will contact us. As a result we will be in touch with any of our customers as soon as possible, again working in departure date order.

We thank you for your continued patience in this unfortunate situation and ask that if your are travelling outside of the next fourteen days that you do not contact us as normal terms and conditions apply from tour operators as it is too early to tell what the outlook will be.

Here at JLM Travel we specialise in great value for money cheap holiday deals from all the top tour operators and airlines.
All of our low cost holidays offer financial protection from one or more insurances. JLM Travel is an Accredited Body Member
of Hays Travel Ltd, ATOL 5534. VAT Number GB193167195