Web browser support

If running a Windows operating system, we recommend browsing this website with Internet Explorer 11 or later. This website is not fully optimised for use with earlier versions. If using Mac OS X we recommend the latest version of Safari for browsing this website and booking flights online. Please note some parts of this site are not fully optimised for use with browsers running on Apple operating systems.

If a technical or browser related issue prevents you from using this website to book travel online, please contact Air New Zealand to complete your booking. Please note that booking service fees will apply.

Known issues

Fare finder panelHigher security settings in Internet Explorer are known to disable the 'Search' button on the fare finder panel. To solve this problem, reduce your security settings to medium-high for Internet Explorer 7 or medium for Internet Explorer 6 (on the Security tab of Internet Options) or add Air New Zealand to the list of trusted sites and use the same or lower security settings.

JavaScriptIf JavaScript is disabled or not available on some browsers this can reduce or disable important functionality, including the fare total displayed when booking online. JavaScript is also used for opening new browser windows. Check your Internet Explorer options to ensure JavaScript is enabled. Early versions of Internet Explorer are likely to have problems executing JavaScript contained in this site.

Opening PDFs in Internet Explorer 6.0 or 7.0If problems arise when opening a document within Internet Explorer, change your settings in this way:

Close the IE browser

Go to the Start menu on your computer, find and open Adobe Reader

From the Edit Menu in Adobe Reader, choose Preferences > Internet

Uncheck the "Display PDF in browser" box in the Web Browser Options section and click OK

The PDF file should now automatically open in Adobe Reader.

CookiesBlocking cookies on some browsers can reduce or disable useful functionality. Check your browser settings to ensure cookies are enabled.

SSLThe information that you submit when making a purchase on our website is encrypted through the SSL (Secure Sockets Layer) protocol. Check that SSL is enabled through your Internet Options menu. Disabling SSL can reduce or disable important functionality. SSL is an industry-standard protocol used to ensure that your personal information can't be read by anyone else by scrambling the information between your computer and our server. The information only gets unscrambled once it has reached our server.

Upgrade information

PDF attachments -download Adobe Acrobat ReaderThe website also displays PDF files developed with Adobe Acrobat. If you do not have Adobe Acrobat Reader already on your machine, you may download this free.