Book Description

Building on the success of the Shingo Prize-Winning first and second editions, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety.

Mark Graban talks about the book, interviewed by Ron Pereira of Gemba Academy:

Detailing the steps needed for a successful transition to a Lean culture, the book provides the understanding of Lean practices—including standardized work, error proofing, root cause problem solving, and daily improvement processes—needed to reduce common hospital errors. The balanced approach outlined in this book will guide you through the process of improving quality of service while reducing costs in your hospital.

*The Lean Certification and Oversight Appeals committee has approved Lean Hospitals as recommended reading for those in pursuit of Lean Bronze Certification from SME, AME, Shingo Prize, and ASQ.

“A British Jour­nal of Ob­stet­rics and Gy­naecol­ogy study of Western Eu­rope found that ter­mi­nol­ogy alone caused up to 40% vari­ation and 17% false reductions in in­fant mor­tal­ity.”wsj.com/articles/singl…

Book Endorsements:

"Mark Graban is the consummate translator of the vernacular of the Toyota Production System into the everyday parlance of health care. With each concept and its application, the reader is challenged to consider what is truly possible in the delivery of health care if only standardized systems borrowed from reliable industries, were implemented. Graban provides those trade secrets in an understandable and transparent fashion." -- Richard Shannon, MD Executive Vice President for Health Affairs, University of Virginia

"The concepts outlined in this book are the most powerful tools that I have ever encountered to foster innovation, ownership, and accountability at the front line staff level. This is a must read for any leader in today’s increasingly complex healthcare industry." -- Brett Lee, Ph.D., FACHE Market Chief Executive Officer, Tenet Healthcare