Lane County COVID-19 Resources for Families

As things develop quickly around COVID-19 (novel coronavirus) and it’s impact on Lane County, we will be continually adding local resources for families to help you navigate this challenging time. Keep checking back for more offers from Lane County businesses and agencies, activities to do with your kids, free entertainment and educational resources, at-home self-care, and more. Below are links to jump to a particular section or just scroll down to see all of the resources listed.

Child Care

Child care providers have been required to close unless they are approved to provide Emergency Child Care, which requires they serve a smaller numbers of children as well as adhere to strict health and safety guidelines. Most providers operating at this time have vacancies. To find a local provider:

Reach out to 211 for up-to-date information on the child care programs operating in our region. To receive a customized referral to emergency child care programs contact 211info by:

Calling 211. Listen to the prompt for Child Care and press the specified number.

Texting the keyword “children” or “niños” to 898211 (TXT211).

Emailing children@211info.org.

Call Quality Care Connections at 541-463-3300 and leave a message.

Food Assistance

All Lane County school districts have developed their own plans for continuing to provide children with free meals while schools are closed. Click on your child’s school district to learn more:

Mental Health Services

24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Eugene 4J School District:

School-based health centers at Churchill and North Eugene high schools will be open next week to provide health and mental health care to 4J students. The health centers can bill private insurance and the Oregon Health Plan, and will also provide treatment for those unable to afford medical care. Call to schedule an appointments: Churchill: 541-790-5227 • North Eugene: 541-790-4445

HOOTS (Helping Out Our Teens in Schools), a community partner that provides mobile crisis response support to 4J and other high schools, will offer mental health support by phone for high school students, families and staff while schools are closed. Staff are able to provide short-term counseling, resource referrals and Oregon Health Plan signup. Available weekdays 9 a.m.–4 p.m. at 541-246-2342.

The White Bird Crisis Line will continue to be accessible 24/7 by phone at 541-687-4000. 15th Night will also be continuing to offer support and resources for unhoused youth and those working with them via phone and text at 541-246-4046.

provides crisis support, resource sharing and listening support for parents raising children who experience emotional, behavioral and mental health challenges. Support is provided from other parents and caregivers with experience navigating similar parenting challenges.

Home Services

Comcast:

Comcast will be increasing speeds for the Internet Essentials program, and making the program free to new low-income customers for two months.

To sign up, visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.

EWEB:

Temporarily suspending service disconnections and late fees for customer non-payment during the coronavirus crisis.

Expanding bill assistance programs and implementing residential and commercial loan deferrals to help customers through the economic disruptions caused by the virus outbreak.

Starting April 1, EWEB will expand the EWEB Customer Care program to provide a $260 credit to any customer who loses a job. Affected customers can apply for this bill credit by submitting proof of unemployment benefits from the Oregon Employment Department.

Outdoor Activities

Outdoor recreation is encouraged while we practice social distancing but it is recommended that you and your family maintain 6 ft distance from other people and refrain from using playground equipment.