Frequently Asked Questions

Hardware

When you move, you can put the cable into your pocket and it does not disturb you. To cover the distance between computer and your chair, please use an extension cable. Please use an active USB cable.

Futudent has to be connected to a power source and a facility to transfer the video signal. Therefore a connection to a computer is required. However, it is possible to connect Futudent to Panasonic Toughpad FZ-M1, which you can put on your trousers and sends videos wireless with a battery capacity of about 2 hours.

Futudent has connector to almost all loupes and lights. Please ask at info@futudent.com or call us at +358 50 388 0008

You can connect Futudent dental camera to a headband, which you can order together with your Futudent system.

Futudent recording software is available for macOS

No synchronization is needed. Once you have uploaded (1–click) your video, its accessible anywhere.

Futudent account is secured with a bank level security.

We have build a camera that is as durable as possible, but we do know that something can always happen. As the camera is designed as an everyday tool, we want to make sure you have a replacement camera within 2-5 working days (depending on local delivery services). When we have received your failed camera and a failure report, we can make the decision on replacement or warranty repair. If it turns out that the camera has failed because of non-warranty reasons, we will suggest a replacement deal.

Software

All videos are encoded on the fly to Mpeg-4 format

An external microphone can be attached to the lamp or to the operators clothing. This enables the best audio quality that can be achieved.

There is no direct limitation for video duration. Anyhow it is not recommended to record more than 2 hours as a single clip.

25 fps is optimized for computers and projectors. In order to ensure the most fluent workflow, we use 25 fps videos as it offers a high enough frame rate for smooth motion, and it reduces bandwidth need by up to 20%

We have very high customer satisfaction targets, so we offer a 30-day money back guarantee on all cameras.

Cloud and Sharing

You can share the videos to any colleague that have Internet connection. Your colleague just needs to create a free Futudent account (the invitation can be send via e-mail).

You can send an invite letter to your colleague from your personal Futudent account. In the invite letter you can include any material you have already uploaded to your Futudent account.

Yes. You can connect the capturing computer to an external display, and run the capture software in full screen mode.

Yes. For patient security reasons, we recommend every user to sign up with a personal Futudent account. Each user should log in to the recording software with personal user account in order to ensure that the videos are stored on their personal accounts. In some countries, we recommend each user to set up a personal windows account to ensure privacy. Please check with you local authorities to ensure you meet your patient security obligations.

This is very dependent on your countries regulations. In some countries permission is needed (sometimes it is enough with a agreement that is captured on the video). If the patient is not recognizable in any way from the video, less strict regulations might apply. We do recommend that the patient use a mask or dark glasses for minimizing the recognition. It is up to the user to ensure each video complies with local regulations, and Futudent does not take any responsibility for how videos meet local regulations.

Yes. You have the full control on your videos. There is no obligation to share any video.

Knowledge Base

Have a question or need help? Our team will help you find answers, whether through our numerous collections of reference document and get you the support that you need.

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About Futudent

Futudent story began with two friends – Lars Kåhre and Peter Rusanen, wanting to share the knowledge and experience of dental professionals with their colleagues, students and patients. The company was founded in 2011 and since then it has been innovating market-leading camera technology and software for dentistry.