We at Kanpur Gifts affiliate a consumer-friendly policy and are open to consumer feedbacks and suggestion. In order to entrust smiles along with a strong trust and to avoid any sort of inconvenience, we have a declared set of substitution & delivery policy attached to our delivery services. Kindly go through to ensure a staggering start with us.

Note:-

1. In case of unavailability or other regional/ seasonal constraints, we reserve the right to substitute the with the same quality/upgraded quality options available.

2.The Picture Perfect: The website displays are indicative of the items delivered and we would give our best shot to deliver the correlative arrangements for your requirements as & when feasible.

3. We value your occasions and salute your feelings & hence we are always ready with an alternative plan for your orders in case of unforeseen circumstances. So that you never miss an occasion. As it is necessary to reserve the right with us due to temporary and/or regional unavailability issues.

4. We do report the sender about the substitution in their orders but in case if it's not possible we will try delight up your day by delivering a replica of your order.

5. The gifts available on websites, like flowers, cakes, and other available option are different in nature as per variety. We do try our best to deliver all variants, in single attempt. But if is not feasible due to different delivery partners, products suppliers or any unavoidable circumstances. It may get delivery in more than one attempt from available delivery options.

6. Delivery of Perishable gifts like flowers, cakes, sweets & more can be attempted only once. The delivery cannot be redirected to any other address or reattempted.

7. Free coffee mug on order of Rs.1000/- & above, if become short on the particular day (Mother’s day), it will be delivered by next day.
8. The free coffee mug will only be applicable on product base order value of Rs.1000/- & above (excluding TAX/Delivery charges)
9. At one time, only one benefit will be applicable (either Mother's day Mug or Discount Coupon.)

Flowers:-

We maintain the aura by replacing the unavailable flowers by the upgraded ones exhibiting the similar appeal in terms of aspects and color combinations. We at Kanpur gifts ensure a well timed delivery of Happiness meant for your special moments. In case if you still do not agree to our Floral Policy please investigate about the availability of your Flowers in advance to abstain any inconvenience. call us @ +91-7080807082 to make sure about the availability of your flowers before hand in case you do not wish to make any substitution in your floral arrangements.

Your floral extravaganza would never apprehend a Full stop. Our exemplary florist attempt to interpret all your floral fantasies and even in cases of seasonal constraints, these expert hands clone the orders as much akin as ordered. We would take all necessary steps to bring even the rarest of rare flowers available to you but in cases of unavailability or seasonal constraints we would substitute the flowers by an upgraded quality flower similar in appearance and color to clone your orders. We ensure the best possible measures to replicate your order by generating the "same look and feel". But due to the practical unavailability of flowers on account of seasonal constraints - we do reserve the Rights to do certain fair and reasonable changes in your orders maintaining the agnate quality and creativity standards.

Cakes:-

As these cakes are delivered from the preeminent local bakeries there is a probability of having a different icing on the cake unlike the pictures displayed. For instance if a particular flavor is not available at the given time frame we replace it with a different flavor similar in shape and appearance to maintain the charm of your occasion. The words you want to convey may fit in a card attached with the cake if found lengthy or if it’s not feasible for it to be engraved on the cake.

We at the www.kanpurgifts.com would love to tickle your tongue with the same aroma of cakes demanded but at times due to regional constraints the cakes ordered may be substituted by other flavors depending upon the availability factors. Particularly in small cities missing out the well-implemented bakeries or at times when the harsh weather condition refrains us from delivering the cakes in their best forms -we may substitute your order with the highest and the finest available options.

Chocolates N Sweets:-

Although these sweet creatures you order have never generally troubled any orders, as they are readily available but still if we find any such constraints we may substitute the confectionery and sweets with the best available options and the sender would be informed about the same if possible.

Teddy:-

We would make sure to embrace you with the same teddy you demanded. But in case, the same color teddy is not available we’ll keep up your teddy love by substituting it with a different color teddy of the same size, quality and range.

In case if you have any query related with our substitution policy or you do not want to substitute any of your orders please call us @ +91-7080807082 to check the availability and feasibility of your orders beforehand.

In case if you still have any queries /suggestions related, you may write to us on info@kanpurgifts.com or call us at +91-7080807082 (24*7).