Travel updates

Check this page for issues which may affect your flight or booking with us. We'll do all we can to keep you informed of developments and the choices available. See real-time flight status or the media room for the latest information.

Restrictions on the carriage of powders

From June 30, if you're departing on an international flight from Australia, you'll have to present any forms of powder you may be travelling with in addition to the current requirement of liquids, aerosols and gels in your carry-on baggage.

There are no restrictions on the carriage of organic powder materials such as baby formula, protein powder and most cosmetics. However, inorganic powders which include salt, sand, some talcum products must not exceed 350ml in volume or 350g in weight.

Other powders exempt from the restriction include medical or therapeutic products and cremated remains (ashes).

Security requirements for travel to the US

Following increased security requirements introduced by the United States Transportation Security Administration late last year, airlines have gradually implemented the new measures that apply for all travellers to the US.

All customers with upcoming flights from Australia to the United States should note that increased security requirements will apply at the airport and may include additional screening at the departure gate.

To complete your pre-departure security requirements and ensure we can get you away on time, customers travelling on Qantas flights to the US should proceed directly to the locations listed here in Brisbane, Melbourne and Sydney airports.

Important information regarding electronic devices

Qantas Group customers are advised to refer to the Product Safety Australia website for a list of electronics and technology devices, including laptops, that have been recalled due to faults including battery issues.

Customers planning to travel with these devices should refer to the original manufacturer for further information and recall instructions.

Sydney airport traffic delays due to ongoing road works

Changes to the traffic flow around the Sydney Airport precinct have been causing traffic delays during peak periods throughout the week, with significant delays on weekends when heavy roadworks are underway.

Customers travelling on flights from Sydney are advised to allow extra time for their journey to the airport, especially at peak periods.

Scam phone calls, suspicious emails and hoax social media

We're aware that some customers are receiving automated phone calls posing as Qantas. These calls aren't from us, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.

You may also see offers or promotions on social media claiming to be from Qantas. You'll be able tell if these are from our official Qantas page because there will be a blue tick on our Facebook landing page, meaning the Qantas page has been verified by Facebook as the authentic page. If you do see something you think may be fake, let us know as we will report them to Facebook. We also suggest you report them to Scamwatch.

For more information on scam phone calls or suspicious emails see our FAQ.

Changes to the onboard carriage of electronic devices on select flights to the USA, UK and the Middle East

There are no impacts to customers traveling on Qantas operated services following the announcement of new travel requirements that will be implemented by the USA and UK restricting the carriage of electronic devices larger than a smartphone in the cabin of inbound flights from some Middle Eastern airports.

Customers travelling with codeshare and interline partners to the USA or UK should check the requirements of the operating carrier.

Total carriage ban - Samsung Galaxy Note 7

Due to safety concerns, travelling with a Samsung Galaxy Note 7 onboard Qantas and Jetstar aircraft is prohibited. The ban applies to devices being carried onto the aircraft, in carry-on baggage as well as checked baggage. Other Samsung devices are not affected.

This ban came into effect on 12:01am (AEDT) Sunday 16 October 2016 for ALL FLIGHTS and is due to concerns regarding potential fire risk from the device's battery after a number of incidents worldwide. It also follows a ban put in place by regulators overseas.

Samsung customer service points in Australian airport terminals

Samsung Australia has set up a number of customer service points within several Australian airports where customers, who are unaware of the Galaxy Note 7 ban on flights, can arrange an alternative device at the airport.

The customer service points are open from 6am to 6pm (local time) and located before security screening, at selected airports.

Samsung Australia is working to set up customer service points in additional terminals. For further updates please Samsung Australia.