Get fast answers to questions asked the most often by your fellow travel professionals. And if you don't see a response that addresses your need, just let us know. We're constantly evaluating and updating our list to better serve you.

A: Corporate, rack, weekend, group and package rates are commissionable, but certain government rates and most convention rates are not. Travel agents will be advised at the time of booking if a rate is not commissionable. See commissions for more information, or contact a Hilton representative at 1-800-873-1215.

A: Hilton appreciates and understands the travel agent's role in the hospitality industry. We pay up to a 10% commission on all qualifying published rates and we process your commission payments on a weekly basis, because we believe you should be compensated fairly and quickly.

You will be notified in writing if:

Your client asks for and receives a different rate

Your client fails to show

Your client stays additional nights before or after the original booking

See commissions for more information or contact a Hilton representative at 1-800-873-1215.

A: This is a processing fee for Distribution Services - Hilton's Travel Agent Commission Program that allows Hilton to offer the best possible service to our travel agents. The 3% processing fee provides travel agents with the opportunity to receive a consolidated commission payment once per week in your own currency (10% commission - .03 commissionfee = 9.7% commission). In addition, we offer online access to commission payments and support and assistance for any unpaid commission inquiries.

A: Domestic transactions are not subject to foreign exchange charges. International transactions are converted into the agency currency at the best available Citibank rate, which is better than that available to the public, with no additional mark-up.

A: Unlimited Budget is a travel agent loyalty program of Budget Rent A Car and is only available to U.S. travel professionals age 18 and over. To earn points, you must be enrolled in the Unlimited Budget program. Hilton Worldwide is a participating brand in Unlimited Budget and awards points for consumed reservations at participating Hilton Worldwide hotels globally. Unlike other programs we pay on everything! You can earn points on all your completed transactions, both leisure and corporate and booked through the GDS or on www.hiltontravelagents.com. Earn points which can be translated into rewards on an Unlimited Budget ® Stored Value MasterCard ® that can be used anywhere MasterCard® debit cards are accepted and at ATMs.

A: For US based travel agents: please fax a copy of your agency's certificate (from one of the required organizations), your agency's W-9 tax form, and a copy of your agency's letterhead to (901) 374-6334.

For Non-US based travel agents: please fax a copy of your agency's certificate (from one of the required organizations) and a copy of your agency's letterhead to (901) 374-6334. The registration process normally takes 24-48 hours.

A: Because of seamless availability you as a travel agent are seeing the same availability as other travel agents, our call center agents, customers booking on our websites and the hotel direct. Thus by the time you have selected the rate one of the other parties may have confirmed it.

A: The Hilton Family of Brands makes every attempt to display a wide range of rates in the GDS. However, due to seasonal rate changes, special restrictions, and a limited amount of space all rates cannot be displayed.

A: Once you have contacted the Sales Manager at the hotel and requested viewership of the negotiated rate, contact our Help Desk (1-800-626-6700, option #2) with the name of the hotel, the rate access code provided by the hotel, and your PCC. Please note: We are unable to load locally negotiated rates until we receive a completed rate load request form from the hotel.

A: The queue message is sent out when the request is received for loading, so you will need to allow approx. one week for it to be completed. If it has been more than a week and the rate still isn't viewable in the GDS, have the hotel verify if the rate was loaded as a negotiated or contracted rate. If you are checking availability for a negotiated rate that has been loaded as a contracted rate, the rate will not display.

A: First, contact the property that you negotiated with to ensure that they did submit a rate loading form to request the rates be loaded and providing you viewership. If the property indicates they did submit the appropriate information, contact the GDS Help Desk at 1-800-626-6700, option #2.

A: If we are able to load the requested rate using the requested rate access code, it is not necessary to set up a translation table. If we are unable to set up the requested rate using the requested rate access code, it is necessary to set up a translation table.

A: Normally it is instantaneous, but with some of our Gaming and International properties it takes a little longer. If you have a confirmation number and the hotel is not showing the reservation please contact our Help Desk at 1-800-626-6700, option #2 for assistance.

A: The confirmation number returned to the CF- field in the hotel segment is from the Central Reservation System. Some of our hotel properties have a property management system (PMS) that assigns a confirmation number based on the PMS number scheme. If needed, the hotel can retrieve the reservation with the guest name.

A: On some rare occasions and due to area demands the hotels may change their cancellation policy. If your PNR history shows that the reservation was cancelled in accordance with the cancellation policy in effect at the time of booking we will have the charge removed.