Third time is NOT a charm! I got my new Kindle on schedule, Monday night at 8:30 (those UPS guys work late!). I charged it up and then played with it for an hour or so; I had to reset it once but I figured it was because I sent several books to it at once. (You reset a Kindle by holding the power switch on for about 15 seconds).

Tuesday I tried to show it to someone while we were at lunch. It froze on the home screen and would not reset. When I looked up the Kindle FAQ, it said to plug it in and reset it. That worked. Then after work I tried to read with it, and it didn't want to wake up. It took several tries but it did come on and then I read for a couple hours with no problem.

Today it was dead when I tried to wake it up again. I gave up and called Amazon customer service. They walked me through a few things trying to fix it. Nothing worked, so the guy said, "We'll send you a new Kindle." I got the email and it's supposed to arrive tomorrow. I have to say, Amazon customer service was pretty stellar.

Today Sony announced some new Reader models. The big deal is, they seem to have finally solved the touch screen problem. Previous Sony models that had touch screen problems suffered from an extra coating that made them muddy looking and prone to glare. Sony did not really cut prices, though.

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I'm glad customer service was responsive. I'm a bit worried by how much grousing I've seen about the K3s, though. Sounds like a lot of them are freezing up and generally misbehaving. If so, that won't do Amazon much good.

I agree, though; I'm way too lazy to use a cable to put ebooks onto my ereader. I've gotten spoiled, and I expect books to just show up, without any effort on my part!

My friends with K3's have not had any problems. I think my K3 was just hosed. For one thing, it got short term memory loss. If I called up a book and then went to my home screen with it set for a "most recent" sort, that book did not even appear on the first page let alone at the top.

Nothing is perfect; everyone makes mistakes. It's how you react to mistakes that determines whether you're perceived as having a good product or a bad product.

Nothing is perfect; everyone makes mistakes. It's how you react to mistakes that determines whether you're perceived as having a good product or a bad product.

Agreed! Pretty much every new gizmo hits the shops with a few early problems that get ironed out over a few months. That's why we should never be early adopters. But some of us (including me) can't help ourselves :)

B&N is promoting the hell out of the Nook. You can't miss the big display area right in front --complete with several of the devices that you can pick up and check out-- and all of the trendy fabric covers you can get for a Nook as well.

They've got the WiFi and WiFI+3G versions that Amazon is doing as well.