Knowledge Management Software

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by Zendesk

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products for customer support, help center and live chat are easy to use and implement and help companies to innovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Learn more about Zendesk

by Freshworks

Maintain inventory of your organization's IT and non-IT assets like contracts, hardware, software, and track asset details throughout its lifecycle with Freshservice's asset management. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management, and enhanced impact analysis.
Learn more about Freshservice

by Bloomfire

Bloomfire is currently trusted by hundreds of teams and organizations as a secure collaboration software that allows teams of all sizes to create, share, upload and collaborate around almost anything. Our mission is simple, help people looking for answers get them. Simplifying web collaboration within organizations with easy content upload, creation, sharing and enabling the transfer of knowledge from people that have it to people that need it, when they want it.
Learn more about Bloomfire

by Quip

Quip is a new way to collaborate with your team that combines documents, spreadsheets, checklists, and chat in one seamless experience. Efficiently manage projects, finalize budget plans, share meeting notes, and stay connected every step of the way. Used by thousands of the most innovative companies in the world: Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free.
Learn more about Quip

by ProcedureFlow

With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%.
Learn more about ProcedureFlow

by monday (formerly dapulse)

monday.com is a powerful project management tool your team will actually enjoy using. It makes it easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings and increase your team's productivity.monday.com is a powerful project management tool your team will actually enjoy using. It makes it easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings and increase your team's productivity.monday.com is a visual construction project management tool your team will actually enjoy using. It makes it easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings and increase your team's productivity.monday.com is a powerful project management tool your team will actually enjoy using. It makes it easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings and increase your team's productivity.monday.com is a project management tool your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual tool of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done.
Learn more about monday.com

by EdCast

EdCast's award-winning learning experience platform is used globally by Fortune 500 companies and government organizations to solve the discovery, curation and recommendation problems of content fragmentation across external, internal, and tacit knowledge sources, which are now being used by visionary companies that include Walmart, HPE, Dell EMC and Accenture among others.
Learn more about EdCast

by Freshworks

Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy.
Learn more about Freshdesk

by Knowledge Powered Solutions

When staff use Universal Knowledge they have instant access to the information that they needs to perform their daily tasks. From internal knowledge sharing to assisting customers to self-server, Universal Knowledge ensures effective customer service interactions, resolving staff and customers enquiries 1st time, regardless of the channel of enquiry. Universal Knowledge increases your organisations ability to respond and understand what your staff and clients are looking for.
Learn more about KPS Knowledge Management Software

by Atlassian

Confluence is a powerful platform that focuses on team ownership and collaboration versus individual, silo'ed work. From document creation to project collaboration, it's a game-changing way to share ideas, build community, and get work done. It offers one place to create, evolve and capture your team's documentation; a robust project collaboration platform with plenty of social features; an extensive knowledge base to share and discover ideas; and first class integration with JIRA software.
Learn more about Confluence

by SABIO

SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be.
Learn more about SABIO Knowledge Management

by Twine Intranet

Twine connects people, content and ideas together through one simple and secure portal. Enjoy all the tools you need: Knowledge Library, News & Blogs, Forums, Groups, People Directory, Polls and Surveys, File Manager, Calendar and Workflow Builder.
Twine is designed for integration: pull data from Salesforce; sign-on using Google Apps, Microsoft or LinkedIn; and easily upload from OneDrive, Google and other major files services.
Learn more about Twine

by Inno360

inno360 Enables Disruptive Innovation.
The inno360 SaaS platform is designed to enable leading innovation companies to identify disruptive opportunities for their new products, both within and outside their respective industries. To do this, we provide you with a complete view of the competitive landscape, available and emerging technologies, potential solution partners, and other profound insights that will inspire new directions for your products.
Learn more about Inno360

by Showcase Software

You don't need a six-figure budget to create an app for your sales team.
Sales conversations happen in the field, on the phone and over email. Your sales team needs instant access to information, and the ability to share that information with customers, no matter where the conversation is taking place.
With Showcase, your team have the content they need, the brochures, spec sheets, videos, presentations, etc. neatly organised, at their fingertips.
Learn more about Showcase Workshop

by Dezide

Dezide provides software for optimizing technical troubleshooting processes for manufactures and operators of equipment for Mining, Oil&Gas, Wind and other heavy and advanced industrial industries. Also serving the telecom, high tech and communications industries. Dezide is used online by our customers for improving AHT and quality in Call Centers and Surveillance Centers as well as for increasing availability, reliability, MTBF and reducing MTTR for on-site scheduled and unscheduled maintenance
Learn more about Intelligent Troubleshooting

by ComAround

ComAround Knowledge is an easy-to-use knowledge management and self-service solution that specializes in capturing, structuring and sharing knowledge throughout the support flow. The solution is KCS Verified, which means it supports best practice workflow. ComAround Knowledge is cloud based and integrates with ITSM solutions with ComAround Connect. ComAround has already helped thousands of service organizations improve their technology to achieve knowledge management and self-service success.
Learn more about ComAround Knowledge

by MyHub Intranet Solutions

Build an intranet quickly and easily with MyHubs cloud-based intranet portal software. Whether you are looking for an intranet for small business or a corporate we cater for all company sizes. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range of powerful business tools designed improve internal communications and employee engagement. Such as staff directory, profiles, secure login, mobile friendly, document/file storage, blogs, forums, custom pages.
Learn more about MyHub

by Zoho

Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed.
Learn more about Zoho Connect

by Helpjuice

Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.
- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS
- Instant Intelligent Search brings up the RIGHT results the first time you type
- Advanced Analytics give you the right insight into your KB & how to improve it
- Other features include Multi-Lingual, SSO, Custom Domain, API
Learn more about Helpjuice

by Litmos

Litmos is a cloud-based continuous learning platform that unifies learning management, the extended enterprise, prepackaged content, and a content management system to meet any organizations training needs. Designed with learner experience in mind, the platform allows content to be consumed on any device, and within the applications users already access for a truly embedded learning experience. Millions of users across 20 industries and more than 130 countries use Litmos to learn better.
Learn more about Litmos LMS

by Double Jade

KBPublisher is a web based knowledge base application that can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. All your users would need to access your information is a standard web browser and an internet connection.
Learn more about KBPublisher

by SkyPrep

BoostHQ is an online platform that allows companies to create, organize, and share internal content. BoostHQ becomes a centralized library of content for employees to access at the time of need. Features such as groups, tags, and smart search system makes content available to the members of the organization whenever they need it.
BoostHQ provides analytics and reports based on content and users, helping to get insight about engaged employees and which content is being used the most.BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team.BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team.
Learn more about BoostHQ

by Lucidea

Inmagic Presto makes it easy to connect people with information they need, with less time searching and more time doing. Presto alleviates such problems as information silos and poorly organized content. It integrates internal and external information repositories and enables users to add value via social features, such as tagging, liking, commenting and rating. Powerful discovery options enable users to find critical information and content they might never get via traditional search methods.
Learn more about Inmagic Presto

by Shelf

Shelf is an award winning knowledgebase that helps companies save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Unlike other knowledgebase platforms, Shelf enables any type of content to be stored and organized, including; documents, youtube videos, web links and more. Shelf can be setup in minutes. Contact us for a demo and free trial.
Learn more about Shelf

by Tri-J Solutions

Quickly organize and communicate process and procedure information to employees! NotoWare is a web-based application that manages current and new information, resulting from business process improvement initiatives. It allows quick access and continuous updating of processes, procedures, work instructions and other documentation where changes are automatically communicated to employees. Sign up for a free demo.
Learn more about NotoWare

by eXo

eXo Platform is an open-source collaboration software solution for businesses. eXo helps you connect your employees, customers, and partners in real time through a social collaboration platform. With eXo, you can organize, store, share and collaborate on your documents. eXo is a full-featured, standards-based, extensible tool, with an amazing design.
Learn more about eXo Platform

by Opentute

Opentute is a Social Learning Network. Our cloud-based product enables you to launch a branded learning and communication platform. Opentute includes such major features as course-builder, quiz-builder, dashboard, instant messages and notifications, channels and e-commerce. We revolutionise the way online learning is done these days buy flipping the 'Push' to 'Pull' model with a learner-centric approach. There are no technical skills required to build learning and track performance.
Learn more about Opentute

by Zendesk

Zendesk builds software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, live chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers.
More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages

by Zendesk

Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds knowledge management and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney use Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds live chat and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.

by Altiar

With Altiar, users can connect quickly with the information they need, enabling organizations to improve performance and competitiveness. By providing targeted tools to help users discover content, Altiar Enterprise offers a powerful way to promote and share knowledge within an organization. No matter how your data is structured, Altiar Enterprise unlocks its true potential by transforming it into a streamlined on-brand portal.

by Bitrix

Highly secure, turnkey intranet solution that delivers rich collaboration functionality for increasing employee productivity and smoothing internal operations. The product includes a wide range of collaboration features including task management, time planning and calendaring, shared documents with versioning, virtual workgroups and channeled notifications. All wrapped in the industry leading security framework, business process management and internal social network.

by Same-Page.com

eStudio's collaboration platform features include document management, scheduling calendars, project management software. eStudio is easily customized, each user will see only the features that are appropriate for your business needs. Upgrade up to eStudio Pro and get more storage, more projects and more FTP spaces. If storage, privacy and security is of paramount concern eStudio eXtreme can be configured for your business.

by Omnex Systems

by Rabbitsoft

Clinked will bring your business closer to your team from within secure and customisable cloud workspaces. Used by businesses in all industries, from SMEs to Enterprises, Clinked's feature-rich solution will save your company valuable time whilst improving efficiency. Key features include file sharing, integrated group chat, task management, discussions forums, team calendars, branded mobile app and more. Sign up for a free 10-day trial today.

by elevio

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

by Oxcyon

To properly visualize data, you need to summon it from many disparate systems, mash it up, and provide live reporting. Sometimes this data comes from outside of your organization (social media, other systems). Centralpoint is in the 2018 Gartner Magic Quadrant for Digital Experience Platforms, allowing you to create as many data visuals (live reporting in virtually any output) as each user understands the (same) data (visually) different. We support AngularJS, JQuery, Ajax and others.Centralpoint redfenes ordinary Content Management and why it is in the 2018 Gartner Magic Quadrant for Digital Experience Platforms unifying the many content and document types needed, to serve employees, clients and partners via SSO (AD/Ldap/SAML), including over 220 out of the box modules. Oxcyon provide a High Fidelity Prototyping service, which allows you to see your enterprise come to life, prior to signing...Centralpoint is in the (2018) Gartner Magic Quadrant for Digital Experience Platforms. This means that each 'Customer' is entitled to their own, unique personal experience...Centralpoint support multi-channel sites, to serve each public group, but more importantly supports SSO or LOGIN (AD/SAML/LDAP, even oAuth (login via twitter, facebook, google) to hyper personalize the entire experience (site design, content, message ads, unique for each 'type' (or role) of user)To properly visualize data, you need to summon it from many disparate systems, mash it up, and provide live reporting. Sometimes this data comes from outside of your organization (social media, other systems). Centralpoint is in the 2018 Gartner Magic Quadrant for Digital Experience Platforms, allowing you to create as many data visuals (live reporting in virtually any output) as each user understands the (same) data (visually) different. We support AngularJS, JQuery, Ajax and others.Centralpoint is in the Gartner Magic Quadrant for Digital Experience Platforms (2018), unifying the many content and document types needed, to serve employees, clients and partners via SSO (AD/Ldap/SAML), including over 220 out of the box modules. Oxcyon provide a High Fidelity Prototyping service, which allows you to see your enterprise come to life, prior to signing....proving capabilities, and eliminating your risk entirely. Centralpoint's Web API supports RESTful Web Service integrationToday's definition of portal has been redefined by the 2018 Gartner Magic Quadrant for Digital Experience Platforms (2018), unifying the many content and document types needed, to serve employees, clients and partners via SSO (AD/Ldap/SAML), including over 220 out of the box modules. Oxcyon provide a High Fidelity Prototyping service, which allows you to see your enterprise come to life, prior to signing....proving capabilities, and eliminating your risk entirely.Centralpoint by Oxcyon provides an all in one knowledge management solution, which has earned it coverage by Gartner in the Magic Quadrant for Digital Experience Platforms. This central (MS/SQL) platform can be installed on premise, or in the could. Centralpoint supports 'Data Transfer' allowing all of your disparate data (documents, images, content, data) to be aggregated (ingested) into a singular place, so that information can be searched (by role), grouped and related to all other items.Centralpoint is in the 2018 Gartner Magic Quadrant for Digital Experience Platforms, providing a robust alternative for your Intranet. Centralpoint supports (out of the box) SSO (with AD/LDAP, SAML 2.0 (and oAuth), Full Roles integration, Policy Management tools, (Integrated) Learning Management Tools, Email, calendar, and even integration (re-inventing) what you can do with Outlook/Exchange. Oxcyon can build a high fidelity prototype of your intranet (prior to you signing) eliminating your riskPolicies and Procedures are changing all the time, so why not have policy (documents) which keep up with those changes automatically. Oxcyon provides DITA (Darwin Information Technology Architecture) to stop the madness, in lieu of intelligent documents which can change (post facto), including alerts for all (relevant) members those policies impact, should they change moving forward. Full version history, workflow, audit trail and reporting.To unify all communication with all users (employees, customers, partners), you need a Digital Experience Platform (2018 Gartner Magic Quadrant). Centralpoint provides a 'Unifying' platform for all of your many content types, so that each user can be served via SSO (AD/Ldap/SAML). This approach allows you to collect all user activity, so that this can be reported on live, including compliance (LMS), and Gamification.Centralpoint is in the (2018) Gartner Magic Quadrant for Digital Experience Platforms. In essence, you need a platform to manage (as many) UX (User Interfaces) as you have user (types). This allows you to easily deploy and manage robust CSS, for as many websites or brands as you may support....which are 100% Responsive (to mobile devices) and/or ADA Accessible. You may share design or elements across brands, or manage unique brands and websites for each Audience. Further, UX can change on loginCentralpoint's unique Data Transformation suite supports scheduled data movement between any disparate data set. It supports Oracle, SQL, OLE DB, Excel, Access, CSV, RSS, Atom, Web Service and even custom data bases. It acts as a 'Grand Central Station' allowing you to schedule the movement of data to and fro, often times used to 'Mash Up' disparate data sets (within the Central Point) for Business Intelligence and cross referenced material. Click to see a demonstration of it in action.Centralpont DXP goes well beyond Enterprise Content Management, introducing a Digital Experience Platform. Centralpoint is in the 2018 Gartner Magic Quadrant for Digital Experience Platforms, bringing over 220 functions (out of the box), integrated SSO (AD/LDAP/SAML/oAuth), and Data Transfer allow you to manage ALL of your many users (public, employees, clients, and partners) from one installation. A high fidelity prototype is built prior to signing, eliminating risk, and proving time to market

by Auros Knowledge Systems

Knowledge Aware Engineering is a new capability being used by leading companies with technically intensive and complex engineering requirements. By converting traditional reference libraries into Active Knowledge, Auros software has rapidly become the go-to solution to provide value across multiple disciplines, including: Design, Engineering, Manufacturing, Quality, and Plant Operations. With 36,000+ active users globally, Auros is delivering knowledge in the workflow for major corporations.

by XWiki

XWiki is a powerful Open Source collaborative platform allowing companies of all sizes to save time and money while enhancing collaboration on both team and organizational level. Being focused on strengthening communication and efficient collaboration, XWiki redefines the value of business knowledge by allowing any user to access critical information in a fast and efficient way while reducing the organizational silos.

by HappyFox

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.

by Deckard

by Inbenta

Utilizing patented natural language processing technology, Inbenta Search for Customer Service is an intelligent, AI-powered self-service solution that provides accurate results to support queries instantly. The enhanced website search provides the user's customers with answers right away based on the meaning of their questions, not the keywords, leading to fewer tickets and more time for agents to focus on complex, non-repetitive inquiries.

by SmartUp

Transform the way your organisation learns by powering your content on SmartUp, a mobile-first, gamified, microlearning platform.
Our peer-to-peer content management tool makes it incredibly easy for teams to contribute learning to your community. Content can be reviewed and edited before publishing to ensure messaging is on-point and validated.
Unlimited platform access with dedicated support starts at US$2.50/user/month.

by eXo

eXo Platform is a powerful open source social network built to give you the tools to make teamwork easy and successful.
eXo is an open-source, independent, scalable, customizable, full-featured for building social networks: loaded with chat, forums, groups, events, mailbox, ..
eXo Platform help you to create your own social network software. It is easy to use for businesses that want to organize and inspire.

by Safeharbor Knowledge Solutions

SmartSupport is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.

by PGi

iMeetCentral makes it possible for people to work together in ways they never thought possible. Share files, centralize communication, manage projects, review and mark up creative assets, and streamline processes all in the cloud. Key features include file-sharing collaboration with internal and external team members, project and task management, workflows and databases for process automation, integration with third-party applications and social capabilities.

by MangoApps

A team collaboration and a company social intranet product that transforms company communications, makes working lives simpler, pleasant and more productive by providing all collaboration tools in one place, easily accessible from any device.

by DZone

AnswerHub is a developer engagement and community platform. Our software enables companies to build their own developer ecosystem. The world's most developer-centric companies trust AnswerHub to engage developers around their products including: GE, Epic Games, LinkedIn, eBay, USAA, Unity, and Thomson Reuters.AnswerHub is a developer engagement and community platform. Our software enables companies to build their own developer ecosystem. The world's most developer-centric companies trust AnswerHub to engage developers around their products including: GE, Epic Games, LinkedIn, eBay, USAA, Unity, and Thomson Reuters.AnswerHub is a developer engagement and community platform built on a question and answer (Q&A) foundation. With additional features like ideation and knowledge base, AnswerHub is the perfect solution for companies and teams who need to engage internal and 3rd-party developers. Some of the most developer-centric companies in the world use AnswerHub for productivity and knowledge sharing including GE, Epic Games, LinkedIn, eBay, USAA, Unity, and Thomson Reuters.

by Theum

Theum is next-generation, AI-driven knowledge technology that creates intelligent, answer-oriented virtual experts from the content of everyday business documents (Office, PDF, Wiki, Web, etc). Instead of wasting time searching for, launching, and scrolling through documents to find knowledge, users get exactly what they need for the task at hand with a clickassembled from every relevant document, organized by context onto on a single page, and ready to use on any device and in any application.

by Blue Mango Learning Systems

by The Software Hospital

The Software Hospital is a company that helps businesses build custom software solutions that accommodate their specific needs to streamline operations. Stop paying for products that offer more than what you need, when you could have an affordable and unique software solution with a simple click of a button. Or use The Software Hospital to integrate software systems you already have and start working more productively today.

by Sugester

Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities.
Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.

by KnowledgeOwl

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.

by iorad

by Chadha Software Technologies

PHPKB is the leading fully responsive web-based knowledge management software that allow support teams to create knowledge base articles to share step-by-step instructions and guides, along workarounds and solutions to common problems. It enables your organization to locate, capture and share information with customers.

by Panviva

Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better understanding and delivers it to any employee, anywhere. It eliminates the need to search endlessly for critical process information. Panviva delivers it right to your employees at the moment-of-need!

by EduBrite Systems

The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix.

by UseResponse

All-in-one support suite to get customer feedback and provide support for only $15/month.
Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily.

by AnswerDash

AnswerDash uses Object Search technology to deliver relevant Q&amp;A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience.
AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%.
AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site.

by Knosys

by Yonyx

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization.

by HelpDocs

by Nuxeo

Nuxeo's Content Services Platform is the foundation for applications that manage the entire lifecycle of business content regardless of type, volume, or location. The Nuxeo Platform streamlines operations to make your business more agile and competitive, lowers risks by protecting the security and integrity of your content, and empowers employees by simplifying access to valuable information.

by Lumin Creative

Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with user-friendly administration tools to customize, manage and grow a knowledge base that saves both resources and time.

by Secutor Solutions

Have you ever attended an After Action Review, Hotwash or other recap of an important project, event or training and wondered how the important lessons and best practices were captured and made available for use in the future? Most often this information is lost as soon as the meeting is over or is never recalled for future use. The Secutor Solutions Lessons Learned Database provides a repository in which this knowledge can be captured and maintained for future use.

by i-nable Solutions

Get one place for your teams to have all information, collaboration, sharing, and discovery required to work better. Kreeo is unified and flexible social collaboration platform for teams, that can be quickly setup to suit the specific needs of any industry with modules like social, projects/tasks, sales, marketing, support, research etc.
It uniquely combines the paradigms of Social Collaboration, App Store and BigData + BigContent in one platform, that is mobile and cloud ready.

by Hero Themes

Reduce support costs and time with Heroic Knowledge Base plugin for WordPress.
Developed by Hero Themes, the specialists in Knowledge Base themes and plugins for WordPress, join over 14,000 Heroic customers.

by Berkeley Bridge

The Berkeley Publisher allows users to translate (complex) knowledge into interactive, (online) applications based on decision trees with no programming knowledge needed.
The Publisher is a versatile solutation that can be used in many different branches to improve knowledge management. It can be used to address legal problems, compliance monitoring and tax filings, as well as the creation of form agreements and other routine documents.

by ProProfs

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQs to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams.

by Way We Do

Way We Do is cloud-based SOP Software that enables you to create, maintain and actively use a Business Operations Manual by making policies and procedures a natural part of daily workflow. Our practical tools are a perfect fusion of business process management, knowledge management and compliance. Managers assign tasks, create automatic reminders, and monitor workflow, while team members use procedures and follow processes from any location, so work is seamless and nothing is forgotten.

by adenin TECHNOLOGIES

IntelliEnterprise is the most complete Intranet Software Suite for managing content and processes. It connects people with experts. With knowledge. With documents. With departments. With policies. With processes. With each other.
It lets organizations manage and efficiently distribute relevant content, offers integrated security, customizable applications and workflows for process automation and social tools to connect employees across departments; all tied into an enterprise-wide search.

by Benchmark Consulting

IRIS Business Architect enables Architects to plan and deliver initiatives in alignment to their corporation's strategies. From business strategies, customer journeys and value streams down into business capabilities and their organizational, technology and information enablers, IRIS also provides rich design, modeling and management functionality to continually reflect the changes on your business architecture to minimize risk and enhance decision making. Aligned to TOGAF, BIZBOK, BPMN & BABOK.

by Synthetix

Expert system intelligence to retrieve the right responses to specific questions quickly and consistently. Synthetix understands that every business has unique knowledge management needs.Our highly rated knowledge-base technology has been designed with both customers and contact center agents in mind to contribute to user experience, not overall cost. Turn any agent into a seasoned expert and slash training times. Manage, search and share information through a user-friendly interface.

by BMC Software

Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution

by Haydle

Haydle is designed to improve team productivity. At its core, it is a question and answer system that lets people ask, answer and rate questions. Internal company information is often hard to find, gets lost in email or lives only in peoples heads. Experts in various areas of the company constantly answer the same questions over and over. Haydle provides a better way to manage that information, making your team more productive. It is like having a private StackOverflow or Yahoo Answers site.

by FuzeDigital

Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders.

by Comintelli

Intelligence2day (previously "Knolwedge XChanger") is Comintelli's award-winning software for Knowledge Management and Competitive Intelligence. The Enterprise version is suitable for larger organizations and the Professional version for the smaller teams. Benefits include: versatility, interoperability, content neutrality, scalability, security, automated retrieval/distribution process of internal and external information. Offered both as a hosted service solution or inhouse installment.

by Traction Software

Work better together. Traction Teampage combines the best of social business, project management and authoring to deliver a comprehensive business solution that helps teams stay connected and accomplish their goals. Quickly capture and share content from any source. Move your critical business communication out of email and into a system that makes it trackable, actionable, and findable later. Any business process from the everyday to the epic runs smoother with TeamPage.

by Astute Solutions

Respond to the broadest range of consumer inquiries to drive satisfaction and online conversion with Astute Solutions' knowledge management software and self-service platform. Our system understands the intent, sentiment and history behind an individual question in order to deliver a personalized response. Pair our non-technical authoring tool with your existing content. With every consumer query, machine learning automatically identifies and alerts you to opportunities to improve your answers.

by Astute Solutions

Enhance customer engagement with omni-channel self-service and smarter knowledge management driven by chatbots and patented natural language processing. Astute Knowledge understands the intent, sentiment, and history behind each question to deliver a personalized response. A smart authoring tool allows you to get a knowledgebase up and running quickly using existing content. With every consumer query, deep learning automatically identifies and alerts you to opportunities to improve your answer

by USU AG

Knowledge Center, the ACTIVE knowledge base for professional customer service and IT-Service
A knowledge base offers service staff rapid access to the information they need to deal with questions or incidents. Whereas simple knowledge management systems specialise in administering and searching through conventional documents. KnowledgeCenter controls ACTIVE knowledge objects, offered as snippets of knowledge to suit the needs at hand and in precisely the right situation.

by Bloxware

Lessons Learned Server is a knowledge-base web application that allows storing textual information, documents and media hierarchically within information stores called 'Spaces'. Different users are assigned to Spaces to accept contributions and allow viewing and searching of a Space. It is ideal for any company or department that needs to store and organize their information.

by ProudFolio

by AlwaySupport

AlwaySupport provides instant and contextually relevant answers based on a self-learning and ever growing Q&A knowledge-base. It uses your site visitors to provide reliable and instant answers to questions asked by other visitors. That, in addition to your site's FAQ, allows AlwaySupport to provide an answer to any question in a cost-effective way. The result is a significant reduction in support costs versus other online solutions and an increase in conversions.

by RightAnswers

RightAnswers is a unique combination of software, knowledge, automation & services designed to help organizations manage/share knowledge to provide an enhanced user experience. The platform, delivered via the Cloud or on-premise, allows you to build a more efficient service organization and deliver knowledge from throughout your enterprise to your end-users by combining powerful search, user-friendly interfaces, self-service & best practices.
* KCS Verified
* Pink Elephant ITIL CertifiedRightAnswers is a unique combination of software, knowledge, automation & services designed to help organizations manage/share knowledge to provide an enhanced user experience. The platform, delivered via the Cloud or on-premise, allows you to build a more efficient service organization and deliver knowledge from throughout your enterprise to your end-users by combining powerful search, user-friendly interfaces, self-service & best practices.
* KCS Verified
* Pink Elephant ITIL Certified

by Guru

Your team's knowledge changes every day. Traditional knowledge base solutions like Wiki's are not optimized for these continuous changes, which inevitably leads to stale knowledge and low adoption. Distrust of your knowledge base forces the experts on your team to answer more individual questions, which means less time for them to focus on their job. Guru is the new way to capture and share knowledge with your team.

by Dovetail Software

by camLine

camLine offers software and services that form a complete solution enabling organizations to leverage their existing knowledge, to optimize their R&D workflow and to develop their manufacturing processes faster and at lower cost. Through tight integration with the solutions for operations efficiency (MES, SPC, OEE, ) the transition from R&D to volume manufacturing can be made much faster and more seamless.

by CallidusCloud

by SupportHero

In-App Knowledge Base to help you reduce the number of support tickets that you manage every day.
Users can find answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero.
The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve. Try it today!

by HelpSite.io

HelpSite.io is a simple service to help you setup the perfect support center, or "help site". HelpSite.io gives you 1) a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. 2) A smart contact form that auto-suggests articles as someone types their message. 3) A lightning-fast search box that works like magic to find relevant helpful articles.

by Coveo

Coveo goes beyond federated search to automatically recommend the most relevant content, in one unified results list, wherever it resides. Get started at no cost with the Free Edition and power Salesforce with self-learning search within minutes.

by One Window Workplace by Withum

OneWindow Workplace is a turnkey, ready-to-go intranet. No more designing and building. With OneWindow running on Office 365 we have taken the best elements of great intranets and team sites and made it all available to you - fully integrated with Office 365 and available from day one. OneWindow takes your standard Office 365 deployment and makes it specific to your industry and organization while removing the cost and complexity you would find with custom on premise solutions.

by Sopan Technologies

Quosera is a Q&A community and Knowledge Management platform inspired from Quora with support for Rich Media content (oembed), TeX and MathML, powerful Topics (tags) functionality, Content History, Private Messaging, Follow questions/topics/users functionality among others.
Quosera supports MathML and TeX via Mathjax which makes it very useful for academic and research institutes that need to discuss mathematical work like equations and solutions to math problems.

by Gaddis Consulting Group

Point Of Contact Link (POCLink) is a member-driven, web-based software system that allows people within organizations and associations to work more effectively. POCLink enables your membership to find opportunities, tools, equipment, personnel, and knowledge in their quest to be profitable and to provide high quality goods and services.

by BrainKeeper

by Imunin Knowledge Management Software

PeerAware is a knowledge software system that organizes users and their shared documents, spreadsheets and presentations into a searchable knowledge network. Users connect through chat groups where they can dicuss current topics, work together on a shared whiteboard or browse and download shared files.

by Aptean

Knova, a comprehensive support portal for customer self-help, delivers a resolution workbench for customer-facing agents. It is designed for rapid capture, easy editing, and features a market-leading adaptive search and navigation system that provides easy access to all relevant content across the enterprise. By building both agent- and customer-facing functionality on a common platform, Knova breaks through knowledge silos to deliver one-stop shopping for all knowledge users.

by IGMapware

by Comm100

Comm100 Knowledge Base is the powerful knowledge base software that's entirely hosted by Comm100. We take care of all the software, server side hardware, network and backup for you. In just minutes, you can have a fully featured knowledge base on your website and start empowering your customers.

by SlimWiki

by Indexed Mind

A search engine for finding people, talent, skills and most importantly knowledge hidden inside organizations.
Instead of relying on boring documentation which becomes stale as soon as it is published, Indexedmind makes it easy and fun to capture and track knowledge in your Organization. No more "Knowlege Hoarding" and "Inpenetrable Silos".

by Breezio

by SEMYOU

Manage with sem.Note your notes, easily and comfortably, wherever you are. The intuitive user interface makes a long-lasting familiarization phase unnecessary. The Search-Function enables you to search through all your notes, which ensures that you will definitely find them again.

by Kaleo Software

The information employees need to do their jobs lives across disconnected systems, documents and inside the minds of colleagues. It's hard to get what you need, and were here to help. Kaleos Answer Management application automates Q&A creation from existing documents and your own subject matter experts. Instead of creating yet another tool to learn, we connect to popular applications like SharePoint, ServiceNow, Salesforce, Outlook and many more.

by Teamemo

by Desk.com

Provide world class help desk support with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started.

by Igloo Software

Igloo is an intranet you'll actually like. All Igloos come loaded with an impressive list of features, such as blogs, wikis, forums, comments, file sharing and more. Plus, with Igloo, you don't have to be stuck at your desk to do your work. You can capture action items from your laptop during a meeting, check company news from your phone, and access the latest version of a file from the comfort of your home.

by Inteum Company

by ClickHelp

Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, export to printed formats, a lot of integrations, and more.

by Tasytt

Obie, the first continuous learning bot built for Slack, made by Tasytt Inc, is a fundamentally new way for teams to communicate with their internal knowledge, quickly, at scale. Teams can access their knowledge across multiple sources without leaving the workspaces they spend their time in. It means any new employee can dive into your organizational past and catch up in the future.

by Indigo Byte Systems

by Correlate

Correlate's core product is the K-Map, which stands for Knowledge Map. K-Map is by far the easiest way to organize, share, delegate and archive files and electronic information without a need for an Internet connection. The simple beauty of K-Map is that it uses the Windows desktop instead of forcing users to connect into the cloud every time they need to access their data.

by InstantASP

by Civerex Systems

CIVER-MANAGE is a free-form knowledgebase builder that enables organizations to create and graphically manage thousands of information items at a single sheet or canvas. It can be used in a wide range of contexts across multiple industry and application areas (i.e. asset management, strategic planning, document control and operational control).

by Layer 2

The Layer2 Knowledge Management Suite makes it as easy as possible to import, export, update and deploy SharePoint managed metadata in term sets, to enrich terms with content classification rules, to automatically assign consistent and accurate metadata to documents and items in real-time or via bulk-tagging, and to make use of assigned managed metadata for additional search-driven navigations, better content discovery and findability of both, SharePoint internal and external data or documents.

by Computas

by VEDALIS

RoK'IT is a comprehensive KM platform helping your organization to maximise its Return On Knowledge.
VEDALIS helps you develop and leverage your Knowledge Capital to be more innovative, reduce costs and increase profitability.
Because capitalization, dissemination and retention of Knowledge have an impact on every part of the organization, our solutions are designed to meet business needs and deliver immediate results.

by digi-libris

Personal knowledge management tool (PC, MAC, Linux) that classifies downloaded documents by reading their metadata. digi-libris Reader is a non-tech personal organization tool for todays multitasking user who works and lives in a digital world. This is metadata centric software for the automatic organization of your own catalogue or searchable collection of things. Mix documents and data sets of any type, photos, music, videos and web links in a single list, see vital attributes at a glance.

by Elium

elium is a knowledge sharing platform that helps you capture, curate and communicate in the digital workplace. It is both a web SaaS & mobile solution.
Our purpose is to help Knowledge blossom across corporate silos and connect people and knowledge. The platform enables seamless collaboration, avoiding duplication of effort thus engaging the communities, stimulating knowledge sharing and collective learning.Talent and knowledge flows transcend company & geographic boundaries.

by Lyceum Technologies

Create videos with screen capture, webcam & audio for your Support needs. Create videos of how-to steps, explainer videos, customer testimonials, clients can capture video of the issue they face and training videos. Its simple to use and can create the video with one click. Hippo Wiz is contextually integrated with popular helpdesks - Freshdesk and Zendesk to help support folks create videos for their work. Hippo Wiz chrome extension is an easier way to work with.

by Hallo Welt!

Fast and central access to current information and less redundant communication! BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki. And this software offers much more than just a sample of extensions. BlueSpice is the optimized tool for agile knowledge sharing, documentation and collaboration.
BlueSpice is used for knowledge and quality management, technical and organizational manuals, support and service desks.

by Lexipol

by Contabulo

Contabulo's flexible board system combines the best elements of wikis and card-based management tools. Each card can be anything from a simple note, to a task, to a complete wiki article. Use it to keep all of your project data, organizational knowledge, and notes in one place.