Bill Questions

Log in to your account, and you'll see your "Account Summary" page. This page contains a summary of your last bill as well as a link to a PDF copy of your actual bill.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

If your account is no longer active, we’ll automatically send you a check. You’ll probably have to wait about 21 days after we received your last payment. If your account is still active, we’ll apply the credit toward next bill.

For prompt delivery of your refund check, make sure to verify or update your mailing address through your online profile. Just log in to your account, and click on “Mailing Address” in the “Profile” section of your account maintenance and you’ll see the mailing address on file. If the address is not correct, enter your new address, and click “Save.”

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Log in to your account, and you’ll see your “Account Summary” page. This page contains a link to a PDF copy of your most recent bill. For access to PDF copies of your previous bills, click on the “Bill & Notice History” link. From there, you’ll be able to view, print or save the files.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

If you simply need a listing of the total amount billed each month, this page contains the bill date and amount billed. Print this page for your records.

If you need the details of each bill amount, click on the bill date to display the PDF copy of each bill, which contains a full breakdown of the billed amount. Print or save the PDF files for your records.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Log in to your account, and click on “Payment History.” This page displays up to 18 months of your payment history.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

More time: Log in to your account, and click on “Payment Arrangements” If you are eligible for an extension of your due date, the available option will be displayed. If you already have a scheduled payment arrangement, the terms will be displayed here. If you need further assistance, please call our customer service department at 1-800-742-89481-888-890-55541-866-264-8003.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

We’ll include the terms of your extension with the amount due and due date of your bills generated after the extension. So, if you received an extension before your most recent bill generated, log in to your account and refer to the amount due and due date on your bill under “Account Summary.” If you received an extension after your most recent bill generated, log in to your account and refer to the “Payment Arrangements” link to view the terms of your extension. If you need further assistance, please call our customer service department at 1-800-742-89481-888-890-55541-866-264-8003.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Log in to your account, and click “Enroll" in the "Automatic Bank Transfer" section. Populate the form, and click “Enroll.” After you’ve enrolled, you’ll be able to make changes to or stop your automatic payment at any time online.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Log in to your account and click “Change” or “Stop” in the “Automatic Bank Transfer” section. Follow the on-screen instructions to make the necessary changes.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Your returned payment will be assessed a non-sufficient funds fee, in keeping with the regulations that your state regulatory body approved. For more information, check out the approved rules and regulations document located in our RatesRatesRates section.

To make restitution on this payment plus the fee, visit our Pay a Bill page for details. Note: If you have two returned payments within a six-month period, you’ll need to make payments by cash, cashier’s check or money order for a year.

Log in to your account, and click on “Mailing Address.” The mailing address we currently have on file will be displayed. To update this information, just fill out the fields below your current mailing address, and click “Save.”

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Log in to your account, and click on “Account Owner Info.” The telephone number(s) we currently have on file will be displayed. To update this information, just fill out the fields below your current mailing address, and click “Save.” You can switch between account owners with the drop down.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

If you are already enrolled in eBill and need to update the email address where your bill notifications are delivered, log in to your account, and click on “Change eBill Email Address.” Enter your email address, and click “Confirm.” From there, we’ll send you a confirmation message to your updated email address. Click on the link in the email to successfully complete your update.

If you want to sign up for eBill, log in to your account, and click on “Enroll in eBill.” Make sure to enter your preferred email address, and click “Confirm Email.” We’ll send you a confirmation message that contains a link to finish your eBill enrollment.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Please visit our Pay a Bill page for details about all of our payment options. If you need help with the total amount due or if you are trying to make a payment to arrange for your service to be reconnected, please call customer service at 1-800-742-89481-888-890-55541-866-264-8003. If you have received a notice from a collection agency, please contact them directly to make your payment.

If you live in South Dakota, your bill is due 20 days after the bill date. If you live in Wyoming, your bill is due 15 days after the bill date.Your bill is due 20 days after the bill date.Refer to the chart below to see how many days after your bill date that your bill will be due. Your due date will always be printed on your bill, and if you are an eBill customer, your due date is included in the notification you get when you have a new bill available. The regulatory body in your state has approved these timeframes. For more information, check out the approved rules and regulations document located in the RatesRatesRates section.

Due dates on your monthly bill will vary slightly each month in order to comply with utility billing regulations. If you need a temporary extension or a permanent change in your due date, here is how we can help:

If you can’t make your payment by the due date and need a temporary extension to pay your bill, log in to your account and click on “Payment Arrangements.” If you are eligible for an extension of your due date, you’ll see the available option. If you already have a scheduled payment arrangement, the terms will be displayed here. If you need more help, please call our customer service department at 1-800-742-89481-888-890-55541-866-264-8003.

If your bill is consistently due on a date that doesn’t fit with your income availability, please contact our customer service department at 1-800-742-89481-888-890-55541-866-264-8003 so we can help you out while still complying with our utility billing regulations. If you need additional assistance to pay your bill, visit our Energy AssistanceEnergy AssistanceEnergy Assistance page to see what options for financial assistance are available in your area.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

If you don’t pay your balance by the due date, you’ll be subject to a late payment charge of 1.5 percent of your total bill.If you don’t pay your balance by the due date, you’ll be subject to a late payment charge of 1.5 percent of your total bill.Refer to the chart below for the late fee that will apply to your balance if not paid by the due date.

If your account has a past-due balance and your service is scheduled to be disconnected because you haven't paid, we’ll have sent you a disconnection notice in the mail; however, a copy of this notice is also available online. Log in to your account and click on “Bill and Notice History.” A PDF copy of the disconnection notice will be available at the bottom of this page for you to view, save or print.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

Log in to your account, and click on “Enroll in eBill.” Make sure you’ve entered your preferred email address, and click “Confirm Email.” You’ll be emailed a confirmation message that contains a link to click to finish your eBill enrollment.

To log in to your account, click on “Your Account” at the top of your screen to display the Username and Password fields. If you don’t have a profile online yet, while “Your Account” is expanded at the top of your screen, simply click on the green “Create an Account” button to the left. From there, you’ll need your account number, telephone number and account name.

If you're an existing customer and have had a few payments go beyond the due date, we may charge a deposit equal to two months of average usage for the address. You may qualify for the option to pay the deposit requirement in up to four installments. We’ll automatically credit your account the deposit plus interest after 12 months of satisfactory payment history or if service is terminated.If you're an existing customer and have had a few payments go beyond the due date, we may charge a deposit. Refer to the chart to see what applies for your area. We’ll automatically credit your account the deposit plus interest after 12 months of satisfactory payment history or if service is terminated.

state

guideline

Colorado

90 day average of annual usage

Iowa

Highest monthly billing in previous 12 months

Kansas

Two months average of annual usage

Nebraska

Two months average of annual usage

If you're an existing customer and have had a few payments go beyond the due date, we may charge a deposit equal to three months of average usage for the address. We’ll automatically credit your account the deposit plus interest after 12 months of satisfactory payment history or if service is terminated.

Our Budget Billing program lets you average out the cost of your energy usage during the entire year so you don’t have to pay more during seasons when your energy usage is probably higher. Visit our Budget Billing page to learn more or to sign up.

Did You Know?

Products that earn the ENERGY STAR label meet strict criteria set by the U.S. Environmental Protection Agency and the U.S. Department of Energy. To earn the label, products must use significantly less energy than standard products, while offering the features and quality consumers expect.

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