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Close to airport, lots of restaurants, and the... - Review of Embassy Suites by Hilton Tampa - Airport/Westshore

Arrived in the evening. Check in was quick and the front desk clerk was very courteous. The hotel was close to airport, lots of restaurants, and the highway. Our room was big with kitchenette with a microwave, small fridge, coffee maker. The living room area had a pull out couch, desk, tv, and the sleeping area had 2 queen beds, tv, and spacious bathroom with a separate area outside the bath to blow dry hair or put on makeup. The room was clean. Beds were comfortable. Pillows are a little fluffy and soft for my liking, but always bring my own. Happy hour is available every evening with a full bar (unfortunately with our schedule we did not get to partake). The complimentary breakfast is excellent with homemade omelet bar, scrambled eggs, pancakes, muffins, cereals, fresh fruit, hot coffee, juice, etc. My son went to the pool area. Said it was ok. The hot tub was not hot enough. Our room was serviced, but obvious things were not picked up that should have been. Overall great hotel - would definitely stay again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pennstr, General Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review,
October 23, 2013

Dear TMfamilyof4,

Thank you for taking your time out to review your recent stay with us in Tampa. We are pleased that you enjoyed your stay here with us.

We appreciate your feedback and I have my Chief Engineer working on why our Hot Tub was not as hot as usual on the day you utilized it. We do have a safe range of temperatures that we need to stay within however but it sounds like we must have been running below that. I have also shared your comments with my Executive Housekeeper to communicate with our Room Attendant team about what a proper stay over service should include.

We value your business greatly and would love to have you back with us again soon. Please feel free to contact me personally if I can be of assistance with future reservations here.

Sincerely,

Roger BrownGeneral ManagerRoger.Brown@Hilton.com

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Location is good - across the street from Westshore Mall. Lots of restaurants and shops within walking distance. Overall a nice stay. Very quiet rooms even though it's near the expressway. Staff was very accommodating.

Stayed October 2013, traveled as a couple

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with Embassy Suites Hotels

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Ask Robin149 about Embassy Suites by Hilton Tampa - Airport/Westshore

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pennstr, General Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review,
October 23, 2013

Dear TripAdvisor Member,

Thank you for your excellent review of our hotel and our staff. We appreciate you taking your time out to provide us with feedback.

We believe we have a very nice hotel here and our location to Westshore Plaza as well as International Plaza is quite convenient.

Our staff are truly the difference makers though for sure.

Please contact me if I may be of any assistance with future reservations needs.

Sincerely,

Roger BrownGeneral ManagerRoger.Brown@Hilton.com

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

this hotel offers free happy hour and free breakfast! While some of the conditions were a little less than perfect (some peeling of the tiles in the bathtub, a TV that did not work in the hotel gym, a pool that was a little dingy and had leaves at the bottom, no air conditioning on the 14th floor), it was great to have free alcohol and breakfast each day! Plus, the lobby is BEAUTIFUL!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pennstr, General Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review,
October 23, 2013

Dear Rebecca L,

Thank you for taking your time out to review your recent stay with us in Tampa. We appreciate your business and your feedback greatly.

Thank you for your kind words on our Complimentary Services (Breakfast and Evening Reception) and our new lobby.

I have shared your concerns with our Engineering team and all have been addressed. All TVs are working properly in our Fitness Center, the AC for the corridor on the 14th floor has been addressed as well as the cloudiness of the pool.

Please come back and see us again. Feel free to contact me with any future reservations needs.

Sincerely,

Roger BrownGeneral ManagerRoger.Brown@Hilton.com

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My wife and I stayed on 4-7 October with friends staying in another room on the same floor. We love staying at Embassy Suites, due to the consistently experience we've come to expect. The staff was very friendly, the room was clean, and the breakfast was excellent. The location was great with easy access to I275. We've stayed here before and will be back.

Our family came to Tampa and I chose Embassy Suites because all 6 of us fit in one room. I've had great experiences at ES in the past and didn't think this time would be any different. But it was... To start when we arrived there were no luggage carts available. Not that this can't happen but we got no help. Now keep in mind we had a baby carrier (plus all the baby things) and a disabled elderly person. With a number of employees available not one helped us. The room was nice but the rug was nasty. The electrical outlet by the table had no cover. Thank God the baby in our party can't walk or crawl, because this would have been a major issue. The balcony was not accessible. It was locked permanently. That was a bummer.

On the positive side...

The lobby was very nice and comfy. The managers reception was good with free cocktails for two hours everyday. Cooked to order breakfast was great. Jinitta made me the best omelet I've ever had. The service in the breakfast room was excellent. We didn't use the pool but it looked nice.

Stayed October 2013, traveled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pennstr, General Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review,
October 7, 2013

“Family weekend” Reviewed October 6, 2013 NEW via mobile Our family came to Tampa and I chose Embassy Suites because all 6 of us fit in one room. I've had great experiences at ES in the past and didn't think this time would be any different. But it was... To start when we arrived there were no luggage carts available. Not that this can't happen but we got no help. Now keep in mind we had a baby carrier (plus all the baby things) and a disabled elderly person. With a number of employees available not one helped us. The room was nice but the rug was nasty. The electrical outlet by the table had no cover. Thank God the baby in our party can't walk or crawl, because this would have been a major issue. The balcony was not accessible. It was locked permanently. That was a bummer.

On the positive side...

The lobby was very nice and comfy. The managers reception was good with free cocktails for two hours everyday. Cooked to order breakfast was great. Jinitta made me the best omelet I've ever had. The service in the breakfast room was excellent. We didn't use the pool but it looked nice.

Dear Mlazcos,

Thank you for choosing to stay with us at the Embassy Suites Tampa Westshore. We thank you for your business. We appreciate you taking your time out to review your experience with us on TripAdvisor.

I will ensure to follow up with my arrival team on the importance of recognizing guest's needs more completely. I apologize that no one noticed your obvious need with multiple guests arriving including young children.

I will also have my maintenance team follow up on your suite and ensure that the room is completely and properly maintained.

Thank you for your kind words regarding our Complimentary Services teams as they truly are the heart and soul of our Embassy Suites.

Please feel free to contact me personally for any future reservations needs and I will ensure that we provide a flawless stay next time for you and your family.

Sincerely,

Roger BrownGeneral ManagerRoger.Brown@Hilton.com

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Love this Embassy, rooms are like small apartments, staff is friendly & efficient! Wish I had been hungry for breakfast, as the breakfast at Embassy is usually outstanding! Property is clean & fresh, room was quiet, slept soundly! Would stay here again!

Stayed at the ES for 2 nights for a business trip.Pros: Location is awesome, right by the airport and major freeways, making transportion a snap. The WiFi is fast and without interruption. Breakfast is full of choices and quite tasty. The pool and gym are nice and a great break away for relaxation. And, the rooms are huge with comfortable beds. Service was great. At breakfast, one of the servers noticed I wasnt drinking my OJ and he told me that he was sorry, the OJ cartridge was just replaced and the OJ should taste better. Nice touchCons: Well, hard for me to write, because I really liked this hotel. but here goes: self parking was $8/day...sort of unnecessary. The bathroom was dated, but the big issues were the drain which was broken and the fact that there was mold on the ceiling above the shower. Yes, its a tropical environment, but this may be an issue for visitors with allergies. The other major issue was neither remote control in the room worked. I was busy and tired and didnt call anyone, but it would have been nice if it were working in the first place.I think this hotel is probably on the verge of a renovation, which would be great.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Pennstr, General Manager at Embassy Suites by Hilton Tampa - Airport/Westshore, responded to this review,
October 7, 2013

“So Many Positves, but a few negatives” Reviewed October 4, 2013 NEW Stayed at the ES for 2 nights for a business trip.Pros: Location is awesome, right by the airport and major freeways, making transportion a snap. The WiFi is fast and without interruption. Breakfast is full of choices and quite tasty. The pool and gym are nice and a great break away for relaxation. And, the rooms are huge with comfortable beds. Service was great. At breakfast, one of the servers noticed I wasnt drinking my OJ and he told me that he was sorry, the OJ cartridge was just replaced and the OJ should taste better. Nice touchCons: Well, hard for me to write, because I really liked this hotel. but here goes: self parking was $8/day...sort of unnecessary. The bathroom was dated, but the big issues were the drain which was broken and the fact that there was mold on the ceiling above the shower. Yes, its a tropical environment, but this may be an issue for visitors with allergies. The other major issue was neither remote control in the room worked. I was busy and tired and didnt call anyone, but it would have been nice if it were working in the first place.I think this hotel is probably on the verge of a renovation, which would be great.

Dear Cubsfan73,

Thank you for your feedback in regard to your recent stay with us in Tampa. Thank you as well for your kind words about the property and staff.

I will follow up with our housekeeping and maintenance teams on the issues that your notated to ensure these issues are properly addressed moving forward.

Again we appreciate your business greatly and hope to see you back with us again soon.

Sincerely,

Roger BrownGeneral ManagerRoger.Brown@Hilton.com

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Also Known As:

Embassy Suites Tampa Airport/Westshore Hotel Tampa

Tampa Embassy Suites

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