Product Owner Digital Channels

ING Belgium

Job Description

Product Owner - Digital Channels

IntroductionING Belgium SA/NV services all banking customers with a wide range of financial products and via the distribution channel of their choice. ING Belgium SA/NV employs 9,275 FTE and is a full subsidiary of ING Group N.V. which services 61 million private, corporate end institutional clients in more than 40 countries in Europe, North America, Latin America, Asia and Australia.DescriptionAre you looking for…

a key position in which you are in charge of developing online and mobile channels in a flexible and innovative way?

Are you also someone who is …

- a real team player, understanding both business and IT needs - always putting the customer first- diplomatic with strong negotiation skills- proactive, assertive, and with a developed sense of organisation- analytical, with an eye for detail- innovative and eager to learn- able to communicate a clear vision

And you have as well …

- A university degree, or equivalent by experience - Minimum 4 years of experience with requirements engineering or project management in a software delivery environment- A consultancy or banking background- Hands-on experience with Agile Scrum methodology (use case/user story drafting)- Sound knowledge of / strong interest in websites and mobile applications - Fluency in at least one of the national languages and English, and a good understanding of the other national language

… then you are our new Senior Business Analyst/Product Owner

Your role …

Boosting our web and mobile channels in one of ING's fastest developing departments, where business meets IT!

You are the linking pin between business and IT, deciding on priorities, business value and functionality for all the work done by the DevOps team, based on your stakeholders' needsYou collaborate with different stakeholders on program and team level to prepare features and stories in order to achieve an optimized user experience (designers, copywriters, analysts, domain experts..)You define, prioritize and manage user stories for the development team backlog, including functional user stories, technical stories and incidents/bugsYou steer and motivate the development team to deliver committed stories You communicate the product vision and defend the customer viewYou communicate progress to the stakeholdersYou approve delivered user stories during the team demoYou contribute in the Scrum process on a day-to-day basis

Your work environment at ING…

ING Belgium is, as the first universal direct bank, a strong player on the Belgian market. The bank provides its customers with a wide range of financial products and services via the distribution channel of their choice (click and face). Customers of ING Belgium are both retail and private banking clients, as well as small, medium and large enterprises.

The Digital Channels section ensures the proper functioning of the ING Belgium direct channels. They provide ING's customers with the opportunity to manage their money online, and are thus the guardians of customers' online experience. Direct Channels collaborates closely with IT, marketing, retail, sales and product managementProfileAre you also someone who is …

- a real team player, understanding both business and IT needs - always putting the customer first- diplomatic with strong negotiation skills- proactive, assertive, and with a developed sense of organisation- analytical, with an eye for detail- innovative and eager to learn- able to communicate a clear vision

And you have as well …

- A university degree, or equivalent by experience - Minimum 4 years of experience with requirements engineering or project management in a software delivery environment- A consultancy or banking background- Hands-on experience with Agile Scrum methodology (use case/user story drafting)- Sound knowledge of / strong interest in websites and mobile applications - Fluency in at least one of the national languages and English, and a good understanding of the other national language

… then you are our new Senior Business Analyst/Product OwnerWe offerYour work environment at ING…

ING Belgium is, as the first universal direct bank, a strong player on the Belgian market. The bank provides its customers with a wide range of financial products and services via the distribution channel of their choice (click and face). Customers of ING Belgium are both retail and private banking clients, as well as small, medium and large enterprises.

The Digital Channels section ensures the proper functioning of the ING Belgium direct channels. They provide ING's customers with the opportunity to manage their money online, and are thus the guardians of customers' online experience. Direct Channels collaborates closely with IT, marketing, retail, sales and product management