Live Chait – Purechat Live Chat Software Review – 2019

Introduction Live Chait

It is about connecting with your clients and providing them the very best solution in a reasonable period of time.

Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools which are overkill for such a basic support moderate.

Pure Chat has a different approach.

Pure Chat is a live chat software which helps small companies provide instant replies and convert more prospects.

You are not likely to locate anything crazy with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers fast.

So let’s have a deeper look to the live chat platform to know who it is best for and which of the features are most impressive.

Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has generally favorable ratings. We also shared its accessible pricing options.

Summary of User Reviews

What PureChat does nicely:

Users that gave Pure Chat a favorable review said that the program is simple to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into an email form when each of the operators are all offline.

What Pure Chat Doesn’t do well:

Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.

Most Helpful Positive User Review

A user who left a positive overview of Chat on G2 Crowd stated they were able to convince customers to commit to a purchase within moments of communication through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.

Most Helpful Negative User Review

An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.

PureChat Attributes

Visitor Tracking

Starting conversations at the ideal time depends on how well you can track your visitors. By way of example, if you’re sitting on the Chat backend you have the capability to view which users are surfing your site in real-time. So if someone is considering a pair of sneakers that you sell on your site, you understand exactly what to begin speaking about, and you even have the instruments for creating canned responses for certain parts of your website. Live Chait

Chat Interface

The obvious beginning to this review is that the actual chat interface. Does it feel usable for both novices and advanced users?

It all begins by revealing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all the customer information and interactions that have occurred before. It functions just like an instant messenger, (where the chats arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a client in the past.”

Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting to ensure clients know when you’re online.

Implementing a chat box on your site only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and after the dialog. Feel free to change around colours, set triggers for when the chat box pops open and then configure the types that you need individuals to fill out before speaking to you.

You’ve got the chance to decide on the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.

Mobile Apps

The two iOS and Android programs are offered for people who’d love to manage live chats while on the go. By way of instance, if you have to leave the office but still want to give the best support on the market, you won’t have to worry about it using a mobile program.

Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile programs. You have settings for actually carrying out the chats, along with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is constantly managed, since it functions just like texting from your phone.

Reporting

The coverage is one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time on.

Pure Chat Customer Service

The Pure Chat service outlets are a lot more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is full of advice about how to sell online, how to handle rude clients, how to get more live chats and more.

The FAQ page offers you an idea of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.

A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email support in-app and on the web site for all plans. Live Chait

PureChat Pricing

Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company delivers a strong free plan you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get with the free bundle.

Let’s take a look at what plans you can choose from:

Free — For $0 you get support for a single user, 1 website, boundless chats per month, a 1 day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two websites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything from the previous plan and service for ten users, five websites, an infinite chat history and the capacity to remove the Chat branding.

We enjoy the Free program for people just testing out the system, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month plan to eliminate branding.

Helpful Live Chat Software Resources

Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.

7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can enhance your customer support and grow your client base.

Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may assist you in keeping expenses down. In this report, we share with you a few responses from small business owners who use these tools to produce their business procedures easier at no cost.

Pure Chat FAQ

Does Pure Chat possess a free trial?

Yes. Interested users are qualified for a 7-day trial.

Can I request a refund if I’m not satisfied with PureChat PRO?

Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following directions to find out the cancelation terms and other specifics.

Can brokers utilize mobile devices to reply to customers?

Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.

Popular Integrations

When deciding upon a live chat software, it is essential that the software integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s popular integrations:

HubSpot
Google Analytics
InfusionSoft
AxoSoft

Who Should Use PureChat?

Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for testing and small operations with only a few products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big support groups. Live Chait