Mike, I am glad you try to help me. In most cases here I get "Why do you need more than one email account?" I dont understand how companies can do private emailing and common sales@ accounts without doing what we do in Exchange like this; capture1.jpg

Mike, there are NO way we can have our accounts like this and still use it as I want to? I mean, it will be ALOT of folders in the same account when you add 15 folders from sales@ and support@.

Yeah... I got a bit confused though. Dont give me up... I REALLY want to go over to Zimbra, I just need to get everything to work properly.

Why aren't you feeding sales@ and support@ into a ticket tracking system like RT or OTRS, instead of trying to handle them with your default email system... regular email isn't really built for what you're trying to do, and it's the flavor of the week for ticket systems?

Jay R. Ashworth - ZCS 6.0.9CE/CentOS5 - St Pete FL US - Music - Blog - Photography - IANAL - IAAMATry to Ask Questions The Smart Way -- you'll get better answers.
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I would suggest to you that Exchange probably doesn't do as good as job function wise as you think it does, a possible case study:

What happens if one of your employees goes Bad on you, and cusses out a customer in reply to mail in your Sales mailbox? How would you know *who did it*? Does your current solution, with a shared mailbox and password, actually keep close enough track for you to tell?

I don't think it does, but perhaps you have some magic I don't know about... or I just don't know Exchange well enough, which happens.

Jay R. Ashworth - ZCS 6.0.9CE/CentOS5 - St Pete FL US - Music - Blog - Photography - IANAL - IAAMATry to Ask Questions The Smart Way -- you'll get better answers.
Put your product and version in your profile/signature - All opinions strictly my own, even though I have an employer these days.
If you [SOLVE] something, please tell everyone how for the archives
And, please... read what people write, and answer the questions they asked, not the ones they didn't.

What I mean by Exchange/Outlook has the functions is that it makes what we need it to do.

You have a point about security, but you are mentioning that regards to that we should use sent-on-behalf-of? Is there any chance by implementing a ticket system in Zimbra?

I wouldn't think so, no. Typically, though, you would interact with a ticketing system like OTRS or RT *by* email; they really are a better fit design-wise for the sort of work you're trying to do.

I'm sure you can find a way to get Zimbra to do what you want directly, but you can hammer nails with an M1911A1, too.

It's just that it might go off and shoot you...

Jay R. Ashworth - ZCS 6.0.9CE/CentOS5 - St Pete FL US - Music - Blog - Photography - IANAL - IAAMATry to Ask Questions The Smart Way -- you'll get better answers.
Put your product and version in your profile/signature - All opinions strictly my own, even though I have an employer these days.
If you [SOLVE] something, please tell everyone how for the archives
And, please... read what people write, and answer the questions they asked, not the ones they didn't.