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Event report: Maximising the IoT for Service Management

Many thanks to the members who attended the ITSMF event on 21 February.

Special thanks go to our speaker, Karl McDermott from Three Ireland.

At the breakfast event Karl discussed how we could take advantage of the Internet of Things and the service opportunities it provides. He covered how to recognise and understand how smart, connected products can help us and our customers to get the greatest value from the Internet of Things.

Karl joined Three in 2010 as Pre-Sales manager and has risen through the company to his current role of Head of ICT, which he has held since October 2014.

Karl’s areas of expertise include cloud computing, mobile cyber security, the Internet of Things and the future of mobile technology in all of these areas.

The itSMF is the only truly independent and internationally-recognised forum for IT Service Management
professionals worldwide. Since 1991, this not-for-profit organisation is a prominent player in the on-going
development and promotion of IT Service Management best practice, standards and qualifications.