The Total Economic Impact™ of Developing Applications on the Now Platform™

Read The Total Economic Impact™ of Developing Applications on the Now
Platform™, a May 2017 commissioned study conducted by Forrester
Consulting on behalf of ServiceNow, to understand the benefits, costs,
and risks associated with building business applications on the Now
Platform.

The study covers key findings in these three categories:

Deliver Modern User
Experiences

Automate Business Processes

Build
Business Apps at Lightspeed

Forrester interviewed three current ServiceNow customers and
surveyed 135 global customers who have developed business applications
on the Now Platform to automate their enterprises. The purpose of the
study is to provide potential customers with a framework to evaluate
the real world customer experience and economic impact of the Now
Platform on their organizations.

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