Terms and conditions

Terms and conditions

Please read these terms and conditions of use prior to placing your order. By placing an order with Tyga Europe you agree to the terms and conditions stated.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.We will not dispatch goods or put goods on back order until payment is received in full. This includes any bank transfer charges which are payable by the customer. Partial payment due to unpaid bank transfer charges will result in delay and further expense.

Pricing

We have done our utmost to keep all prices and information on this web site up to date. However, occasionally information can change at short notice, so we reserve the right to alter specifications and prices on the website without notice. In the rare event that the price of an item ordered through the on-line shop has changed we shall endeavour to hold to the price shown at the time of ordering. However, in cases where there is a substantial increase or delay between making the order and payment received, or in case of an extreme difference in price as intended by TYGA Europe and price displayed on the website due to misprinting we shall contact you to agree to a new price before accepting payment. If you do not agree to the new price then we reserve the right to withdraw from the transaction.

Product specifications

If we make minor changes to the specifications of a product, we reserve the right to supply you with a product from stock, which has either received or not received that update. We will do our best to keep information up to date on specifications but there may be cases where a product is different in detail to that specification. All goods are subject to availability. If we do not supply the goods for any reason we will refund you the full amount. We will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods.

Delivery

Shipments will normally be shipped within one week of receiving payment if all items are in stock. For larger or more complex shipments such as those involving made to order parts, you will be informed of any delays.We provide orders to be shipped using PostNL or DHL courier service. Our liability stops as soon as your shipment is handed over to any of these courier services.

Any claims for damaged, lost or non delivered goods must be taken up with the relevant courier company by the buyer. TYGA Performance cannot be held responsible, and are unable to process any claims on your behalf.

All goods are subject to availability. If we do not ship the goods for any reason we will refund you the full amount. We will not be responsible for compensating you for any other losses, which you may suffer if we do not supply the goods.

We will endeavour to deliver goods within the timescale agreed with you at the time of ordering but sometimes there can be a delay in delivery of the goods, which can be out of our control. Any dates we specify for the delivery of goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

We shall inform you of any substantial delay and seek to agree a new delivery date with you. If we cannot agree on a new delivery date then you will have the option to cancel the order and receive a full refund. However, if an item is being specially manufactured for you and manufacture has commenced, we reserve the right to refuse a refund if we would not be able to sell the item within a reasonable time..

We retain the right to cancel any order at any time. If payment has been made, we aim to provide a full refund within 7 days. Stock ranges on this website may be changed or amended at any time, without prior notice. If you have paid for a product which we no longer stock, you will be given a full refund, which should be given within 7 days.

Order processing and shipping

Any order cancelled by the customer after order confirmation has been completed will incur a handling and restocking surcharge of 10% of the total parts order.

Shipments will normally be shipped within one week of receiving payment if all items are in stock. For larger or more complex shipments such as those involving made to order parts or paintwork this may take longer and we request your patience. If you would prefer not to wait and are impatient, we’d prefer you did not place the order. We will always try our best to get an order to you in a timely way but sometimes delays, beyond our control or due to high workload do occur. If you are working to a deadline, please inform us at the time of placing an order. We cannot be held liable for missing a deadline unless we have been informed of the deadline and agreed to deliver to it.

We offer 2 shipping methods, PostNL and DHL. Both have tracking options.

Our liability stops as soon as your shipment is handed over to any of these courier services.The buyer must take up any claims for damaged, lost or non-delivered goods with the relevant courier company. TYGA Europe cannot be held responsible, and are unable to process any claims on your behalf.

All new OEM Honda items should be free of any defects and if you receive them in less than perfect condition, please inform us immediately.

All HRC, VHM and Tyga Performance parts are designed and manufactured for competition use only and are sold ‘as-is without warranty’. The entire risk as to quality and performance is with the buyer.

We assume no responsibility for misuse or incorrect application by the user.

We will not accept responsibility for any fitting costs involved in warranty items.

We aim to ensure that all information on our web site is correct. However, we cannot be responsible for the use of the information given. If during the shopping process you encounter any uncertainties regarding your desired product please contact us before ordering. We cannot be held liable for misuse or incorrect application by the user.

Returns

If you wish to return products you can contact us at info@tygaeurope.com. Please let us know the order number, and your reason for return.

• We will not accept returns for orders older than 14 days after delivery.

• We will look at any request regarding returns separately and will notify you of your possibilities.

• We will only accept returns when the following conditions are met:The product:- is packed in it’s original packaging- is not damaged- has not been used other then for small scale testing. Any product that has been used for outdoor testing on a larger scale will be refused do to wear- is in new condition

• We will not accept returns on used products.

We will transfer the refund after we have received the products in good condition. The refund includes the shipping costs as payed by TYGA Europe. Shippingcosts for returns will not be refunded.

Refunds

Refunds will be transferred within 30 days on the same credit card / bankaccount that was used for payment.

Privacy

We are committed to protecting your privacy. We only use the information we collect about you lawfully. We collect information from you when you place an order with us and from any emails we receive.

None of your details are passed on to any third party. The personal information, which we hold, will be held securely in accordance with the law. If you have any queries regarding the information we hold about you please send an email to us.We process personal information for the purposes of:• Providing a better service • Processing orders • Providing you with information about products and services we offer

Website security

To our knowledge, no viruses are present on any Tyga Europe web servers, but in the unlikely event that a virus is present, we cannot be responsible for the effects. Use of this web site is at the users risk and discretion.All information on this web site is copyright of Tyga Europe unless stated otherwise.

These terms and conditions do not affect your statutory rights as a consumer.