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FAQs

As part of our quality assurance, every order is thoroughly inspected prior to shipping and handling in order to maintain the premium standard requirements of our customers. Therefore, we only offer a refund if the product is faulty. If the product is faulty you have 72 hours to return it for a full refund.

We will not accept any returns or exchanges if the product is not in its original condition. We must receive the merchandise before any return or exchange can be processed. In case any conditions above are not met, we reserve the right to refuse any return or exchange.

We recommend our customers take advantage of photos and videos of all products before ordering. Additionally, we are happy to assist you before purchasing via email

If treated properly, your hair extensions can last over one year.

Yes, we do recommend washing your hair extensions prior to installation. Simply co-wash (conditioner only) the hair and hang it up to air dry.

Yes, we love custom orders!

If there is something on our website you do not see please do not hesitate to contact us.

We recommend our customers wash their bundles weekly, air dry, and apply as little heat as possible. If you absolutely must use heat on your bundles please use a heat protectant.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.