Collision Repair Process

Collision Repair Process

Our Process

Osborne Bodyworks employees work through a specific repair process that has been streamlined for quality, safety, and customer service. Our process is designed to streamline collision repairs by speeding up service through integrated steps for each technicians specialty and area of focus.

Drop-Off/Towing

Getting your vehicle to our shop to access damages and decide a plan of action is our first step. Here we begin our preliminary visual estimates. *These estimates are purely a guide. We cannot guarantee fully accurate estimates until the disassembly of your vehicle’s damaged parts. From here we will discuss your best approach moving forward, whether that be submitting an insurance claim or working out of pocket within a particular budget.

Initial Damage Estimate

After we have discussed your options with you and chosen the best approach, we can begin our rigorous damage estimate. This will involve the disassembly of your vehicle’s damaged parts and assessment of underlying structural damage.

Insurance Claim

If you have decided to claim the collision damages through an insurance provider, we will communicate with them and ensure the repairs are covered properly before beginning service. This step is crucial to protecting your interests to make sure you are not hit with any large unexpected fees.

Structural Repair & Part Replacement

After claims are processed and repairs are agreed on, our expert technicians get to work. Ordering and replacing necessary OEM parts, fixing cosmetic damage, and repairing any structural issues. This is where we restore your vehicle’s integrity, making sure safety and performance are brought up to factory standards.

Refinishing

During reassembly, we carefully replace your vehicle’s new parts following manufacturer specifications. This step is also integral to the restoration of safety devices such as airbag deployment, bumper sensors, and exterior lights.

Reassembly

After claims are processed and repairs are agreed on, our expert technicians get to work. Ordering and replacing necessary OEM parts, fixing cosmetic damage, and repairing any structural issues. This is where we restore your vehicle’s integrity, making sure safety and performance are brought up to factory standards.

Quality Control

Our quality control process is a full inspection on all completed services. Checking every last detail to ensure our job is complete and that the repairs were done right.

Vehicle Cleaning & Return

After the vehicle is brought back to factory quality, our technicians complete your repairs with an all-encompassing cleaning. This includes a basic interior and exterior detailing, then your vehicle is ready for pickup. We go over the repairs with you, allow time for personal inspection, then return your keys after all expectations are met. Following this step, if there are any questions, concerns, or complaints about any experience at Osborne Bodyworks, please reach out directly and ask to speak to an acting manager. We will be sure to assist you promptly and work restlessly until all involved parties are satisfied.

For more information regarding our services, an estimate, or our seamless repair process, please call us at (770) 381-1411 or send an online request through the button below!

Osborne Bodyworks

We are a family owned business that has been serving the communities of Gwinnett, GA for more than 18 years. With our several industry certifications, our technicians specialize in the restoration of collision damage to OEM factory standards. Get your repairs done right. the first time, at Osborne Bodyworks.