Cons:
Food/drinks are overpriced. Seats are too small. There’s no entertainment for long haul flights. Water isn’t even served. The front desk was very dismissive of any customer service when our plane was late.

KEF

AMS

Mediocre 3.0

Pros:
The flight was held when our previous flight was delayed so no rebooking was necessary.

ORD

KEF

Mediocre 2.0

Pros:
Nothing!

Cons:
Everything! Flight was cancelled, only could get us on another flight 3 days later then that flight was delayed! Wth!

YYZ

KEF

Excellent 8.0

Pros:
Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons:
No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

ORD

KEF

OK 5.6

Pros:
The price for the flight was very nice and the staff was on top of things especially for how long the flight was.

Pros:
The crew was helpful and seemed genuinely nice. The seats felt a little narrow

ATL

TPA

OK 4.0

Pros:
Boarded on time.

Cons:
After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this.

Cons:
Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that.

EWR

LHR

Excellent 10.0

Pros:
Service was spectacular. The United crew was awesome.

SOF

VIE

Poor 0.0

Pros:
Lost my luggage

Cons:
Not loosing my suitcase!

VIE

VCE

Excellent 8.8

Pros:
The crews are very polite.

VIE

PEK

Excellent 8.6

Pros:
The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent.

Cons:
My complaints go to something not directly linked to the flight crew.
1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly.
2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way.
3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy.
4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back.

Pros:
Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price.
Staff treat you well and the price isn't bad.

Cons:
Virgin website is slow and not intuitive.
Couldn't get seat assignment until i was at the gate. No explanation why.
Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements.
Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate.
Baggage delivery at JFK took forever.

LHR

BOS

Excellent 9.3

Cons:
My bag was damaged in transit

LAX

LHR

Excellent 8.6

Cons:
Seats were tight.

SYD

WLG

Mediocre 2.6

Cons:
Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous

Pros:
Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks

CDG

ZRH

OK 4.6

Cons:
Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound.

Pros:
Price for the flight was nice from NYC - JFK to London for me. Useful to have budget airlines for further distances, if you don't mind missing large chunks of basic amenities. Bathrooms on this flight were more clean and nicer than most flights I've been on too.

Cons:
I did not like the extremely long and inefficient way they board onto planes. They say they are starting to board and then we waited over 20 minutes just to hear who was going to board first. Then they ask for rows 18-28, leaving out the rows 29-36 or something like that, which created an extremely long and late boarding process. Once they started boarding people it was a giant mess in the waiting area and of course, once people have their ticket scanned, then you continue to wait in a long line past the kiosk for another 10 minutes. Getting Food, drink, and even the Customs Form was really inefficient -- the person with the forms walked quickly down the aisle and missed me because he was looking at the other side and not checking with each aisle like most flight attendents would. I ended up getting my customs form taking it from the drink cart when it was sticking out.

JFK

LGW

Mediocre 2.3

Pros:
Nothing

Cons:
Don't have dinner. I must payed for eat something.
The seats are very small.
Is uncomfortable.
Never more I Will fly with this Air company.

Pros:
I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me.

Cons:
TAP's stupid rules against my destination. Not faire!

LIS

ACC

Mediocre 2.0

Cons:
Delayed by 30 hours with very little assistance, no money or spare clothes. Shocking treatment by TAP staff. Will NEVER fly with them again.

LIS

MIA

Excellent 10.0

Pros:
First time flying with TAP PORTUGAL and it was a great experience

VIE

LIS

OK 5.6

Pros:
nice people and cordial staff

Cons:
cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow

LIS

BSB

OK 5.3

Pros:
Choices of movies and music

Cons:
The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes.....

Cons:
Dont be like Ryanair, dont try to catch me up.. I would recommend you a free water or tea.. I really dont want to pay 2EUR for 0,5l of water in plastic bag..

MAN

JFK

Good 7.3

Pros:
I liked that the plane has all economy seats so even the "poor" people can sit in the front of the plane. I liked the courtesy and pleasantness of the crew. Good entertainment system at the seat but I would like more options for free. (Only 6 movies and TV shows are free. You need to pay 5 pounds to be able to watch all the rest)

Cons:
I did not like the terrible airport in Manchester. It looks like a war-time Eastern European airport. No computerized check-in kiosks, you have to queue to check-in. Then you go down some stairs to get to the security level which is a huge mess in a small room that looks like a gym. At the gate, the gate crew called upon "those passengers seated in rows 1 through 8 to board" but somehow everyone was granted entry to the aircraft! I was in row 6 and got on one of the last. I said to the gate lady when I finally boarded "wow that is quite a lot of people seated in those 8 rows!" She just shrugged and looked overwhelmed. Also there is no kosher food option as I found out from a Jewish passenger seated next to me. They just offer vegan, vegetarian, gluten-free, and diabetic as special meal options. Finally, the entertainment system is nice but only offers a limited number of options for free. For 5 pounds you can access all the other films and TV shows. Also the airport in Manchester had a runway construction or something so we took off one hour late and I missed my shuttle in New York.

JFK

MAN

Good 7.3

Pros:
easy trip.Good deal for the price

Cons:
no entertainment on board. Had to download app beforehand

MAN

LAX

Excellent 10.0

Pros:
Flight

JFK

MAN

Good 7.0

Pros:
The width of the seats are good
Breakfast is good

Cons:
The boarding gate is a little mad....... need to identity the TC gate with a nameboard. There are two gate 23's

Cons:
London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain.

JFK

LGW

Mediocre 2.0

Pros:
Nothing

Cons:
Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........

LHR

CAI

Mediocre 2.0

Cons:
For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase.
I am so mad.

CDG

DFW

Excellent 8.3

Cons:
One flight attendant was exceedingly rude during the boarding process, but thankfully she was not in our area.

Pros:
The price for the flight was very nice and the staff was on top of things especially for how long the flight was.

Cons:
The food and drinks were very overpriced and taxed as well.

KEF

BOS

Excellent 8.0

Pros:
All good.

Cons:
All good.

BOS

KEF

Excellent 8.0

Pros:
I enjoyed having the whole row to myself on both flights to Paris and the crew was great

Cons:
I would like if there was entertainment available without having to use the iPad. It’s not comfortable to watch the TV sitting in the seat looking down. Maybe TVs in the seat back tops that you have to pay for to turn on would be better. I bet you would get more people to buy.

KEF

YUL

OK 5.0

Pros:
The staff was friendly.

Cons:
This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.

AMS

KEF

OK 5.0

Pros:
The staff was friendly.

Cons:
This is a really basic airline, without creature comforts. No food or drinks are included, and what is for sale on board, is overpriced. The regular seats are really tight, don’t expect to stretch your legs.

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