VIVA offers a low-price-guarantee for purchases prior to and during the term in which the textbook is needed. If you can demonstrate that the textbook is being sold for a lower price at a different (online) bookstore in the Netherlands, you will receive the price difference from VIVA. So-called third-party deliveries (deliveries where an online bookstore different from the bookstore you visited is involved; this third party delivers the book) are excluded from this guarantee.

Money-back-guarantee

VIVA offers a money-back-guarantee for purchases prior to and during the term in which the textbook is needed. This guarantee only applies if the teacher has made clear that the book is not needed at all. VIVA retains the right to verify information with your teacher.

Can I discuss these guarantees at the VU Bookstore?

Yes, that is possible. Please bring your receipt when visiting us. You do have to meet the above requirements.