I know the Christmas rush is over but we spotted this article that has a real interest to C24 as we deliver business applications for retail so we thought it interesting.

Queuing – This is always topical in discussions with retail clients, and something on which everyone has an opinion. Check out this WSJ article on queuing and the various strategies retailers are using during the 2011 Christmas season to make the consumers’ wait more entertaining, faster, and productive – or at least enhance that perception. I prefer a single to multiple queue myself.