Re: All inbox emails disappeared

on ‎30-07-201716:39

Hi,Can anyone help? This morning all my stored emails in my inbox have disappeared! I opened mail on my iPad and there were only 5 new emails there. I then opened outlook on my PC and momentarily everything was there as it opened and within seconds they all disappeared. I've been on to virgin media support and basically they are saying I deleted them by mistake or someone else accessed my iPad and PC and deleted them. I feel insulted by both of these 'explanations'! I just don't know what to do.

Re: All inbox emails disappeared

on ‎29-12-201717:39

This has happened to me, everything prior to 24th December 2017 has disappeared from my Inbox and Trash. I haven’t had an iOS update since 13th December and the fault manifested yesterday. I can’t get through to Customer Support on either the phone or online. In fact, there seems to be some issue with the server credentials. Absolutely dire when a problem is time critical

Re: All inbox emails disappeared

This has happened to me, everything prior to 24th December 2017 has disappeared from my Inbox and Trash. I haven’t had an iOS update since 13th December and the fault manifested yesterday. I can’t get through to Customer Support on either the phone or online. In fact, there seems to be some issue with the server credentials. Absolutely dire when a problem is time critical

I'd advise you to start a new thread for this - even though the symptoms may be the same, you may not have the same problem as the OP, and/or VM's systems/policies may have changed since the original thread was started over a year ago. Further to that, threads already marked as "answered", as this one is, are unlikely to attract as much attention from potential helpers as a new thread would. FWIW, "answered" threads are marked with a white tick in a green speech-bubble.

-------------------------------------- sig start --------------------------------------A dog is for life, not just for Christmas.A VM email account is NOT for life, its maximum span is the duration of its associated VM broadband account + 90 days.-------------------------------------- sig end --------------------------------------

Re: All inbox emails disappeared

This just happened to me. Called virgin media and were about as unhelpful as possible and denied this had ever happened before so interesting to see that it has. Is there any way to get these back?

Read the message above yours - message 18.

-------------------------------------- sig start --------------------------------------A dog is for life, not just for Christmas.A VM email account is NOT for life, its maximum span is the duration of its associated VM broadband account + 90 days.-------------------------------------- sig end --------------------------------------