Relationship Between Waste Disposal and Public Satisfaction in Local Authorities in Kedah

Abstract

This paper is explains the relationships between waste disposaland customer satisfaction in local government functions.Due to public complaints rising in waste disposal andcleanliness and poor services given by the local authoritiesnowadays lead to this study. The primary objective ofthis study is to investigate the customer’s satisfactionon waste management provided by local government inKedah. Instead of that, the study also aims at examiningthe relationship between independent variables withpublic perception towards services provided by thecouncil. This study used Descriptive Statistic and Pearson Correlation for data analysis on hypotheses which issignificant relationships in findings Recommendationswere propose to increase better performance by itscouncils. In future research, local authorities should bemore active collaboration with the focus groups includingbusiness communities and public at large in boost up the performance in its services.Key words: Local government; Environmental functions; Waste disposal

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References

Brennan, C., & Douglas, A. (1997). Setting Standards in Scottish Local Goverment Services: Balancing the ‘Provider Interest’ with the ‘Consumer Interest’. International Home Economics and Consumer Studies Research Conference, School of Management and Consumer Studies, University of Dundee.