Connection fails when switching networks

Connection fails when switching networks

Everytime I change wifis, for example when coming home from work or vice versa, freedome fails to connect. It tries for a while and then just turns off with a message "something went wrong" and tells me to send a diagnostics file via email. This has been happening for a few weeks now and it's really annoying, especially because if I don't remember to relaunch freedome it just leaves the connection unprotected. I have the killswitch turned off because leaving that on prevented my time machine back ups for some reason.

Using OS Sierra 10.12.6 and Freedome 2.20.5548.0

Where exactly do I send that FreedomeSupportInfo.zip file? Please fix this asap.