Access to free software updates

Updates for all products will be free of charge for the first 30 days. After a purchase is made but at anytime after the initial 30 days if chosen by “SoftwareXchange” or it’s “admin” may cease to continue updating any software at anytime for any reason.

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Support Desk

We support all of our customers in various ways. We have a support desk and knowledgebase that you can access. We are also online anywhere from 8 to 12 hours daily to answer questions through our support desk when you submit a ticket. We also make it our priority to address every support ticket within 24 hours from the time that we receive it.

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Video Tutorials - In (US) English Only

We provide several videos that walk you through the process on how to get setup from start to finish in order to download, install, activate, and operate the software.

FAQ

Here are answers to some frequently asked questions:

How Many Computers Can I Install The Software On?

You can install software on up to 2 computers. If you need to install the software on more than 2 computers then you may need to purchase an additional license.

Are There Any Training Videos On How To Use The Software?

Yes there are several videos that walk you through the process on how to get set up from start to finish as well as how to operate the software.

Is there any training on the software tools and marketing resources available within the different membership levels or single products?

Yes, there is training on every aspect that spans from how to use the software tools and marketing resources to how to market and make money from sharing this platform with others.

How Do I Get My License Key?

Your license details will be emailed to you and they will arrive in your email inbox. If for some reason you did not receive them check your spam folder. However, if you have done all of the above please send us a support ticket and we will get your license details to you as soon as possible.

Is Your Software Mac Compatible?

Our software is Mac Compatible only when using Parallels. If you have a Mac and want to run any of our software you would need to do so by using it in conjunction with Parallels.

What Format Is The Content Delivered In?

The content is delivered in video format only. In due time this may change to include pdf’s and text documents but because content can change so rapidly we have chosen to take this direction.

What happens once I make a purchase?

You’ll get immediate access to SoftwareXchange software tools and resources based off of what product you purchased. Your should receive an email with your license details to the PayPal email account address that you used to make the purchase.

What Kind of Support Do You Offer Your Customers/Members?

We support all of our customers in various ways. We have a support desk and knowledgebase that you can access by clicking here. We are also online anywhere from 8 to 12 hours daily to answer questions that come through our support desk when you submit a ticket to our support desk. We also make it our priority to try and address every support ticket within 24 hours from the time that we receive it.

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