There’s a new X in town. WX – Workplace experience

Customer experience (CX) and employee experience (EX) have been around for a while as drivers of competitive advantage. But leaders across the entire organisation need to take a joint look at the bigger picture. Creating sustainable business value requires a much broader approach across technology, operations, culture and employee experience. This is what workplace experience (WX) is all about.

A great WX is no longer a nice to have, it’s a must have. According to Gartner,1“by 2020, the greatest source of competitive advantage for 30% of organisations will come from the workforce's ability to creatively exploit digital technologies.”