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AnnouncementLIKE us on Facebook for an exclusive fan discount code! If you are from Vancouver & want to see a particular piece in person, please contact us to book an appointment. - - - Shop our beautiful selection of classic-with-an-edge precious gemstone earrings, necklaces, stackable birthstone rings, and multi-gemstone bangles, set in fine sterling silver, 14K gold fill, and brass with gold plating. Our favourite gemstones include sparkling agate druzys and geodes, citrine, purple amethyst, london blue topaz, and much more. Custom jewelry orders are welcome.

Orders will take 2-3 business days to complete for shipping. Custom orders may take up to 7 business days.

**Standard Shipping to the USA:

Canada Post Tracked Packet - $15.00
Delivery in 4 - 14 days to the United States
Delivery confirmation and the ability to track your package online
Coverage of up to $100 for loss or damage
Delivery to Post Office boxes (where available)

Please don't be shy to contact us if you have any questions, we would be happy to help!

Announcement

Last updated on Jul 17, 2016

LIKE us on Facebook for an exclusive fan discount code! If you are from Vancouver & want to see a particular piece in person, please contact us to book an appointment. - - - Shop our beautiful selection of classic-with-an-edge precious gemstone earrings, necklaces, stackable birthstone rings, and multi-gemstone bangles, set in fine sterling silver, 14K gold fill, and brass with gold plating. Our favourite gemstones include sparkling agate druzys and geodes, citrine, purple amethyst, london blue topaz, and much more. Custom jewelry orders are welcome.

Orders will take 2-3 business days to complete for shipping. Custom orders may take up to 7 business days.

**Standard Shipping to the USA:

Canada Post Tracked Packet - $15.00
Delivery in 4 - 14 days to the United States
Delivery confirmation and the ability to track your package online
Coverage of up to $100 for loss or damage
Delivery to Post Office boxes (where available)

About

Schedule an appointment to visit us at our showroom office. Custom bridal party orders welcome.

Charming Jewelry with Fine Details and a Delicate, Handmade Touch

Founded by sisterpreneurs Vi and Priscilla Phan in their hometown of Vancouver, British Columbia, OhKuol is a unique gemstone jewelry line with a flair for the fashionably-expressive.

An air of classic elegance radiates from every piece while modern trends are incorporated into the overall aesthetic of OhKuol’s collection, establishing the line as both timeless and chic. Their gold and silver vermeil line includes elegant gemstones like amethyst, moonstone and quartz that are prized for their beauty, but there is even more meaning lingering beyond these pretty surfaces.

With energetic and healing properties, those who are dawned with an OhKuol piece might just discover an enhancement in their health, happiness, and creativity. While these pieces of jewelry reach far beyond their appearance, OhKuol’s mission does the same. OhKuol contributes to a greater movement to inspire the lives of women around the world, while making them shine and working with national and community partners to raise awareness in support of women everywhere.

Going global with their Etsy and eCommerce stores as well as wholesale avenues, OhKuol remains close to their customers by welcoming custom designs for brides, bridesmaids, and wedding parties. Local Vancouverites are invited to schedule an appointment at OhKuol’s new showroom studio near the heart of the city where they can experience and fall head-over-heels with the jewelry firsthand.

Around the web

Shop members

Vi

Owner, Maker, Designer, Curator

Vi is a mother of two. She loves designing & has a great eye for combining shapes and colours. Many of OhKuol's one of a kind pieces are hand created by Vi. Aside from designing & creating, Vi also handles all back-end paper work (the fun stuff!)

Priscilla

Owner, Marketer, Photographer

Priscilla is the principal photographer, social media accounts manager, the person behind customer service, & since she is a very hands on person, she is involved w/ a bit of everything at OhKuol! She loves to travel & spend time w/ her dog.

Jason

Photographer, Assistant

Jason is our secondary photographer, assisting us with basic jewelry assembly for photos and also producing product images for our off-Etsy website. When he is not being a photographer, he is pouring the perfect shot of espresso.

Alexa is a talented writer and has joined our team to assist us with product descriptions on both our Etsy shop and our own domain website. As a creative mind and inspiration seeker, Alexa is also an aspiring photographer and fashion designer.

Jo

Shipper, Customer Service

Jo assists with packaging and shipping orders. She is also one of our customer service reps that will help answer inquiries when Priscilla is not at the desk.

Shop policies

Last updated onFebruary 18, 2016

Welcome to OhKuol! Thank you for visiting our jewelry shop. Here, you will discover romantic jewelry, designed and handmade using quality semi-precious gemstones set using fine precious metals. Our designs aim to bring out the best qualities in our choice of gems. We hope our glimmering gems will have you head over heels!

WHOLESALE ORDERS ARE WELCOME. Please contact us!

Please read through our policies and listing descriptions carefully before you commit to purchasing.

Local Vancouver shoppers, if you would like to see something particular in person, or do a local pick up, please contact us to book an appointment.

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Buy with Apple Pay

Pay with Sofort

Pay with iDeal

Accepts Etsy gift cards

Payment

We accept payments via PayPal & credit card direct check out.

We do not accept money orders.

Payment must be received before we ship. If the payment is pending, we will wait until the payment has processed properly before starting production.

Please be advised that the 5% GST and 7% PST tax applies to local orders from BC.

Sale discounts do not apply to orders placed prior to the time the sale took effective.

Shipping

We ship from Vancouver, BC CANADA via Canada Post and Fedex.

Orders can take anywhere from 1 to 4 business days to complete for shipping. Customer orders can take up to 7 business days.

USA customers:

1) Standard Service: Tracked Packet - $11.00

Delivery in 4 - 14 days to the United States
Delivery confirmation and the ability to track your package online
Coverage of up to $100 for loss or damage
Delivery to Post Office boxes (where available)

All international orders, excluding orders from Russia, Brazil, China, and Ukraine, Indonesia, and Mexico will be shipped via Small Packet Airmail International.

We will only ship to Brazil, China, Russia, Indonesia, Mexico or Ukraine via International FEDEX tracked service for $120.00, which will include tracking and insurance. We have had issues with delivery due to packages being stuck in customs, lost, or refused, and we will only ship if we can send it out with tracking.

At this moment, we DO NOT ship to RUSSIA.

1) Standard Shipping: Small Packet Airmail International
7-20 business days delivery, not including customs delays
No tracking & no insurance

*** We are NOT RESPONSIBLE for packages shipped without tracking.***

If you want to upgrade shipping, you can choose Fedex service:

2) Fedex International Priority Service - $120
Estimated 3 to 7 business days delivery, depending on where you are (Fedex pick up cut off time is 3PM EST)
Tracking and insurance
Delivery confirmation
Signature required

We are not responsible for any tax & duty fees you may incur in your country, including VAT charges. If you have any questions about this, please visit your local post office prior to placing your order with us.

The buyer has the right to refuse the package if they do not want to pay for VAT/Tax and Duty fees, but we will only refund for the cost of the item only.

We do not know what rate each country's customs office will charge on imports.

These rates varies with each country. Each country's local customs officer who process each package entering each country will determine the customs and duties due for the package.

We have no control over how long it takes for a package to clear customs! If your order is time sensitive, please message us if you need to upgrade shipping!

Refunds and Exchanges

REFUNDS / EXCHANGES:

All marked down jewelry, and jewelry in the Clearance Section or 50% OFF Section will be a final sale.

If for any reason, you are not satisfied with your order, we will accept returns for refund or exchange within 30 days after your purchase date. You must notify us & have the package shipped out to us within the 30 days time frame via Etsy Conversations. Your order must be returned in its original condition and original packaging. We will issue a refund upon inspection to ensure that the product returned is in its original condition. Please package your return properly to avoid any damage in transit. We are not responsible for any lost packages being returned to us.

We do NOT accept returns on custom orders, such as our custom birthstone rings, pendants, and jewelry or any ring that has been custom engraved or designed for you.

If the order is not shipped back out to us within the 30 days after the purchase date, we will not accept the return, no exceptions.

On the package, please include your order number. Your order number is the Return Authorization number.

Please send all returns or exchanges in its original packaging. USA customers, please ship returns back via USPS only. Do not ship returns via UPS. UPS will charge us a $40 fee for returns back to Canada. If you ship via UPS, we will refuse the package and have it sent back to you. Canadian customers, please ship via Canada Post. Please contact us for additional shipping information.

We will process your return after we receive the return package. Please note packages could take up to 21 business days to arrive back to us, not including custom delays.

REFUNDS:
If you are returning the package for a refund, we will only issue a refund for the product. We do not refund initial shipping fees unless we made an error, or the product arrived damaged.

EXCHANGES:
If you are returning the package for an exchange, please note that shipping fees will apply, unless we made an error and sent an incorrect product.

DAMAGED JEWELRY:
If the order is damaged upon arrival, please let us know within 24 hours of delivery. Please ship the order back to us and we will send you a replacement order, free of charge. However, shipping fees will still apply.

BROKEN JEWELRY:
If you wore your jewelry and accidentally broke it, we can offer you repair services for a flat fee. The fee will depend on the damage. We do not offer refunds on jewelry that was damaged by your normal wear and tear. You will have 3 days to inspect your jewelry. Please contact us within the 3 days if there is any problems.

CANCELLATION:
If for any reason, you would like to cancel the order before receiving it, please notify us within 12 hours after you made the payment. Once your order ships, we will not issue a refund until you ship the package back to us.

Additional policies and FAQs

Handmade Jewelry:

All of our items are handmade and pieces may vary slightly from photo. Gem quality may also vary slightly, but if there are any obvious natural inclusions, we do include this in our descriptions and update our photos so there are no surprises when you receive your item.

Jewelry Care:
Our jewelry are handmade and delicate. Please handle with care, wear them often, and store them away properly in a small plastic bag to prevent the precious metals from tarnishing. Also keep your jewels away from water/soaps/chemicals.

Caring for sterling silver jewelry:
Sterling silver is a precious metal and will naturally tarnish when it is exposed to oxygen. To keep its shine, keep it in an air tight plastic zippy bag when you are not wearing it. Or, if it is already tarnishing, simply use a polishing cloth / dip it into a sterling silver cleaning solution.

Caring for vermeil gold and gold plated jewelry:
Our vermeil gold has a base layer of sterling silver with a 18KT gold plating. It is suitable for everyday wear, but like with many fine jewelry, please keep it away from soaps and chemicals to prevent the gold plating from fading.

Caring for gemstones:
Keep your semi-precious gemstone jewelry separate from diamond jewelry. Diamonds are the hardest stones and if they come into contact with softer stones, they may cause scratches and marks.

Custom orders are welcome:
We do custom orders as well, if there is something special you had in mind, please convo us. We could make a sample for you to see before you make a purchase. If you would like the sample to be sent to you, we would make a custom listing for you for payment first.

All rings can be custom sized and custom set in your choice of setting, e.g. a gold plated ring can be custom set in sterling silver / 14kt gold / white gold / although additional fees may apply.

Pre-ordering:
Pre-orders may take anywhere from 2 to 3 weeks to create and ship. We need to wait for our materials to arrive before we can start production.

Reserving items for more than 2 days:
We will only reserve an item if we receive a minimum of 25% deposit.

Sold items:
We try to keep designing new and fresh creations for our Etsy shop. However, if you see something you like in our sold items, please contact us. We would be more than happy to remake it and post a custom listing for you!

Again, wholesale orders are welcome, no consignment. We are sorry, but we don't do trades either.