Episode 101 - Dr. Gary Glassman<p class="p1"><span class="s1">As one of the leading global Oral Fitness™ Experts, Dr. Gary Glassman (“Dr. G”) knows that good oral fitness is more than just healthy, attractive teeth and gums. “An ounce of prevention is worth a pound of cure,” as he says, extolling the virtues of being the captain of your own ship, practicing proactive daily and year-round oral health care and maintenance – and not waiting until there’s a problem.</span></p>Listen:

Episode 100 - Leveling the playing field with group practices<p class="p1"><span class="s1">Large group practices have purchasing power that most small independent practices don’t. Synergy Dental Partners negotiates with vendors, suppliers, labs, and consultants to create purchasing power equivalent to what the large companies do. Drs Shah-Khan and Richard Offutt share their stories and tell us their goals as the founders of this wonderful company.</span></p>Listen:

Episode 099 - Interview with Ms. Xana Winans of Golden Proprtions Marketing<p class="p1"><span class="s1">Ms. Xana Winans is the boss and the resident visionary of Golden Proportions Marketing. She’s the go-to strategist for large group of multi location practice clients. She lectures nationally educating dentists from ins and outs of successful dental marketing. She works at the account team to make sure everyone’s up to date on the latest and the greatest industry trends.</span></p>Listen:

Episode 98 - David Maloley<p>Guess who's back? Dr. B is back again for another episode. Today's episode we will hear from Dr. B on what's keeping him busy these days and also an interview with the very first dentist who made a Dental Podcast: Dr. David Maloley.</p> <p>David and Dr. B talks about the lack of confidence among dentists, which is exacerbated by our tendency to only talk about the good things happening in our practices. We discuss the self-reflection that goes into building your own practice and learning how to manage a team, and how it’s made us better people. Dr. B also shares some of his experiences with missionary work, a unique but meaningful challenge he feels compelled to undertake.</p> <p> </p>Listen:

Magical Tips and Tricks for March 31 2017<p>For today's episode we are closing this month with 2 special guests. Michelle Strange from A Tale of Two Hygienists Podcast and Faten Ali a dental hygienist trained in the US but currently works in Dubai. Listen in for today's tips and tricks. Enjoy!</p>Listen:

Mike Pedersen from “Your Dental Success” Podcast<p><span style="font-weight: 400;">Mike Pedersen is the owner and CEO of <a href="TheDentalboost.com">TheDentalboost.com</a>. In this episode, we discuss advances in search terms,words,circumstances, and locations to come up with less unqualified leads and more targeted ones that are looking for what we offer as dentists. Mike has figured out a special formula to come up with these terms that work very well and he wanted to share those with us.</span></p>Listen:

Dr. B Interviews Hygienists Andrew Johnston and Michelle Strange<p><span style="font-weight: 400;">This is an episode where Dr. B Interviews the hosts of a Tale of Two Hygienists. This interview, however is not about podcasting as much as being about dental hygiene and the importance of the profession. Many countries around the world have no such profession and we believe that they are missing out. In this episode we pull apart the profession and outline why it is such an important part of dentistry above and beyond just “Cleaning calculus off of teeth.”</span></p>Listen:

Dr. Lance Timmerman and Dr. B - Who interviewed who exactly?<p class="p1"><span class="s1">Dr. Lance Timmerman is a true pioneer in the field of esthetic dentistry. He is also the host of Totally Oral Podcast also based on dentistry. He is funny, engaging and totally a super dentist. Dr. B ad Dr. Timmerman decided to do this interview after the two Podcast names were mentioned on a Facebook group as “Totally Oral Passionate Dentist.” Which created a very funny and a bit sick thread of variations to the name as people would mix and match the four words that are in the two podcast names. The innuendos were just too much to ignore and both doctors decided to have an interview. Though they are both still not sure who interviewed who… enjoy.</span></p>Listen:

Magical Words For March 10 2017<p>This week's episode is a very special one. Why? Just listen in to find out and also there's a very an announcement from Dr. B regarding the new format of the podcast. Enjoy and enjoy the weekend. </p>Listen:

Dr. B Interviewed Healthy Mouth Healthy Life Podcast hosted by Ms. Carrie Ibbetson RDH<p class="p1"><span class="s1">Dr. B was interviewed on the Healthy Mouth, Healthy life Podcast by Ms. Carrie Ibbetson who is an oral health coach and patient advocate. Carrie is a hygienist who has been in dentistry for over 20 years and has a podcast for the general public about oral health care. She also helps people with oral conditions that are complicated from the point of view of the public. In short, she helps people make choices with their oral health decisions. She uses patient language to explain the conditions in patients’ mouths and in even simpler terms becomes a non-biased bridge between dentists and patients.</span></p> <p class="p1">Carrie wanted to talk with Dr. B regarding the language of occlusal splints (better known as Occlusal guards or bite Guards). Dr. B makes quite a few occlusal Splints and charges over $1000 for each. But can only do so because of the specific language he uses with patients.</p>Listen:

Magical Words For March 3 2017<p>Our Magical Words is recorded at the Voices Of Dentistry Summit weeks ago and we have Dr. Mike Czubiak. Enjoy this one.</p>Listen:

Webmail Wednesday for March 1 2017<p>Today's Webmail Wednesday comes from Steven and asked about how to deal with stress. Listen as Dr. B gives his thoughts. If you want to send a question for Dr. B, please email at host@thepassionatedentist.com</p>Listen:

Dr. B is interviewed on A tale of Two Hygienists Podcast part 2<p class="p1"><span class="s1">A tale of two hygienists is a wonderful weekly Dental Hygiene and “Wine” based podcast that interviewed Dr. B for their episode #61 and continued to this episode #62. The recording session was so much fun and so long that the hosts Andrew Johnston and Michelle Strange decided to make two episodes out of it. This is part two. Please note that there may be a few words of cursing.</span></p>Listen:

Dr. B is interviewed on A tale of Two Hygienists Podcast<p class="p1"><span class="s1">A tale of two hygienists is a wonderful weekly Dental Hygiene and “Wine” based podcast that interviewed Dr. B for their episode #61. The recording session was so much fun and so long that the hosts Andrew Johnston and Michelle Strange decided to make two episodes out of it. This is part one. Please note that there may be a few words of cursing.</span></p>Listen:

Webmail Wednesday: Innate talents vs Skills<p>This episode of Webmail Wednesday responds to a listener who is wondering about competition with others who may be more talented than him/her. Also talks about jealousy and how it relates to one's professional life.</p>Listen:

Dr. B Interviews Mr. Rick Willeford from Dentametrix. A company who manages the numbers for dental consultants who work with dentists.<p class="p1"><span class="s1">This is the first of a series of interviews focusing on the numbers in the dental practice. Rick is a consultant’s consultant. Meaning, he helps dental consultants help their dentists with their numbers. He has the formulas and the calculations to figure out the health of dental practices. He does not normally work directly with dentists and so hearing his story is interesting from our perspective. This episode serves as the intro to the series of interview coming over the next few months concentrating on numbers in the dental practice. We discuss general numbers and concepts but will be diving much deeper into them in future episodes.</span></p>Listen:

Webmail Wednesday: Feb 8 2017<p>This week's Webmail Wednesday comes from Tony. And this is a very special episode because this is a little longer episode than our regular episodes. Why is that so? Listen in to find out.</p>Listen:

Magical Words/Tips from Ms. Carrie Ibbitson<p><span style="font-weight: 400;">This was recorded live at Voices of Dentistry Summit in Nashville, TN by Ms. Carrie Ibbitson. Carrie is a Oral Health Coach who advises people about oral health outside of the practices of dentistry. She is basically a bridge between the profession and the public. She shares with us ways to communicate with people.</span></p>Listen:

Webmail Wednesday for Feb 1 2017<p>Today's Webmail Wednesday is a special one because the question is from a Facebook feed of Dr. B and not from a listener. Listen in to know the question and Dr. B's answer.</p> <p> For questions, please email at host@thepassionatedentist.com</p>Listen:

(Re-Run) Mastering Communication in Dentistry w/ Dr. Milisha Chotai<p>Hello Everyone!</p> <p> </p> <p>This week's episode is a re-run BUT.. (listen in to know what it is)</p> <p> </p> <p>----------- </p> <p>Dr Milisha Chotai completed her undergraduate dental degree at the world – renowned Karolinska Institute in Stockholm, Sweden in 2008. She is experienced in the treatment planning, surgical placement and restoration as well as maintenance of dental implants. Dr Milisha is very passionate about all aspects of implant dentistry and loves working with patients to deliver treatment to the highest standards. </p>Listen:

Webmail Wednesday: Why Is Dr. B Serious?<p>Today on Webmail Wednesday: One of our listeners asked Dr. B about his podcast and suggested some ideas to make it more successful and also why Dr. B is serious. If you have questions for Dr. B please send them in at host@thepassionatedentist.com</p>Listen:

Magical Words with Heidi Mount and Dr. B<p>In this week's episode of Magical Words: Heidi Mount joins us again and contributed to our episode about how to deal with patients who live in medicines. Dr. B shares his thoughts also. Happy listening!</p>Listen:

(Re-Run) Dr. Bill Dorfman on the Passionate Dentist Podcast about Hollywood, The doctors and his LEAP Foundation<p><span style="font-weight: 400;">It is hard to not know Dr. Dorfman. The dentist who in many ways changed dentistry from the boring clinical profession to Hollywood style and life changing profession that it is today.</span></p> <p>Bill shares his story of starting Discus Dental, Zoom! And many other accomplishment. He is as passionate about dentistry as anyone could be and now has a new passion of helping children from around the world with his LEAP foundation. Yes, he is also a man who like to give back to the world. Enjoy!</p>Listen:

Magical Word 28: Confidence<p>This week's Magical Word is a special one because it was recommended to me by my team members. This is also a tip to help you in your practice. </p>Listen:

Webmail Wednesday: How To Handle Negativity<p>This week on Webmail Wednesday: Another listener question is answered by Dr. B and the question is: "How do you deal with negativity from team member in the office?" Please send your questions to host@thepassionatedentist.com</p>Listen:

Ricki Braswell on The Passionate Dentist Podcast<p><span style="font-weight: 400;">Before there were the hundreds of “Dental Institutes,”there was The L.D.Pankey institute which modeled the life and practice philosophies of Dr. Pankey. In this episode, Dr. B interviews Ricki Braswell, President and CEO of the L.D. Dental Foundation. A not for profit educational foundation that has been teaching dentists for over 50 years and has touched the lives of over 30,000 dentists. Ms. Braswell and Dr. B discuss the continuing relevance of the philosophies and all of the new elements that make The Pankey Institute such a wonderful place for dental learning. The institute stands on the shoulders of giants to be at the forefront of advanced dental education.</span></p>Listen:

Dr. Bill Dorfman on the Passionate Dentist Podcast about hollywood, The doctors and his LEAP foundation<p><span style="font-weight: 400;">It is hard to not know Dr. Dorfman. The dentist who in many ways changed dentistry from the boring clinical profession to hollywood style and life changing profession that it is today.</span></p> <p>Bill shares his story of starting Discus Dental, Zoom! And many other accomplishment. He is as passionate about dentistry as anyone could be and now has a new passion of helping children from around the world with his LEAP foundation. Yes, he is also a man who like to give back to the world. Enjoy!</p>Listen:

(Re-Run) Conversations Make Better Practices with Heidi Mount<p>Merry Christmas everyone! This episode is a re-run from last September. Maybe you are wondering why we have a re run this week? Listen in as Dr. B explains why.But still, this is one of the best episodes we had.</p> <p>Heidi Mount is a virtual consultant. Dentists hire her to find the invisible profit in their current business and helps them stop leaving money on the table. She has worked in the dental field since 1988. She has been licensed in 2 states as a dental assistant and worked as an office manager for 17 years. She is helping dentists and their teams​ world wide. Heidi is known for teaching you how to make $500 more a day on tomorrow’s schedule.</p>Listen:

Heidi Mount gives us another Magical Word<p class="p1"><span class="s1">Heidi Mount helps </span><span class="s1">changes in your practice that makes you </span><span class="s1">make an extra $500 per day by helping you make small changes in your practice that making you a huge difference by the end of the year. $500 per day X 200 days per year equals to $100,000 increase per year.</span></p>Listen:

Webmail Wednesday 33: Plans For 2017<p>2016 is about to end and this week on Webmail Wednesday: A listener asks Dr. B what are his plans for 2017 and more. Feel free to send questions for Dr. B at host@thepassionatedentist.com</p>Listen:

Dr. B Interviews Dr. Brian Laskin Medical Device Tracking. Regulation of what goes into the bodies on patients.<p><span style="font-weight: 400;">In this interview, Dr. B interviews Dr. Laskin who is a dentist and a software developer who founded OperaDDS.He is now working to help dentist with the new and upcoming regulations with Medical Device Tracking. Meaning that soon we may be required to list all items that go in the patient’s mouth and bodies. Trying to see what is coming up next in the world of dentistry is one of our top priorities on the Passionate Dentist platform. This interview was truly eye opening.</span></p>Listen:

Magical Word 26: Beautiful,Natural and Strong<p>Hi everyone! Our Magical Words for this week : Beautiful,Natural and Strong. Listen as Dr. B explains how these words help when talking to patients and also in cosmetic dentistry.</p>Listen:

Webmail Wednesday 32: Dr. B Answers A Critic<p>This week on Webmail Wednesday: Dr. B answers an email from a critic regarding his practice. Listen how he answered the questions and how he handled it well. You can send us questions for Dr. B at host@thepassionatedentist.com <span class= "_5afx"> </span></p>Listen:

084: Dr. B Interviews Dr. Roy Shelburne. Speaker, teacher and and interesting life story that might just freak you out.<p><span style="font-weight: 400;">Very interesting story that applies to all of us as dentists in regards to record keeping, coding and billing. Some of the topics may just put you on the other side of the law and get you in trouble. Dr. Shelburne shares his personal story of practice ownership, federal agents, court, prison, and the life he has made himself afterwards. He took the fall for us and now he is teaching us how not to fall. A wonderful interview that might just freak you out a bit.</span></p> <div> </div>Listen:

Magical Word 25: Outcome Dependence<p>It's Friday once again and our Magical Word for this week is: Outcome Dependence. What is it and how does it affect one's life? Let Dr. B tell you what its all about.</p>Listen:

Magical Words 24: Words of Encouragement<p>Today's Magical Words comes from our very own Dr. B. Our Magical Words are: "Words of encouragement" Listen and know how it will help in your dental practice. Learn more and feel free to share.</p>Listen:

Webmail Wednesday 30: Dental Insurance: Plans vs. No Plans<p>Today on our Webmail Wednesday. Dr. B answers a question from a listener regarding Dental Insurance. Is signing a plan a good idea or not? Listen to Dr. B's response. You can send us questions for Dr. B at host@thepassionatedentist.com</p>Listen:

Webmail Wednesday 30: Dental Insurance: Plans vs. No Plans<p>Today on our Webmail Wednesday. Dr. B answers a question from a listener regarding Dental Insurance. Is signing a plan a good idea or not? Listen to Dr. B's response. You can send us questions for Dr. B at host@thepassionatedentist.com</p>

082: Ali Oromchain, JD, LLM on the Passionate Dentist Podcast<p class="p1">Ali Oromchian is one of the Nation’s leading Dental Lawyers on topics relevant to dentists. His clients seek his advice on practice acquisitions, sales, creation of corporations and partnerships, associate contracts, estate planning and plummet law matters, office leasing and State Foreign Defense.</p>Listen:

Magical Words 23: What Would You Like To Do That Today?<p>Happy Black Friday! Today's Magical Words comes from Ms. Heidi Mount. Our Magical Words are: "What would you like to do today?" that will help dentists to be more productive and will help add thousands of dollars to your practice. Enjoy this one.</p>Listen:

Webmail Wednesday 29: Feedbacks Are Welcome<p>In this weeks episode of WebMail Wednesday, Dr. B reads another listener's feedback and also a recap from the previous Webmail Wednesday episode. If you have any questions for Dr. B, shoot us an email at <a href= "mailto:host@thepassionatedentist.com">host@thepassionatedentist.com</a>. </p>Listen:

081: BioCompatible Dentistry<p>Dr. Peter Evans is the founder and President of The BioCompatible Dentist, LLC, a company that provides education and resources for dentists about the Oral Systemic Connection. He is a practitioner of 30 years, a National Speaker, an International Dental Coach and a founding member of The American Academy of Oral Systemic Health. In this episode, Dr. Evans talks about the definition of BioCompatible Dentistry and more..</p>Listen:

WebMail Wednesday 28: Leaving Insurance Plans<p>In this weeks episode of WebMail Wednesday, Dr. B gives some advice on how to escape the insurance prison that so many dentists are trapped in. If you have any questions for Dr. B, shoot us an email at <a href= "mailto:host@thepassionatedentist.com">host@thepassionatedentist.com</a>. </p>Listen:

080: Getting Past Insurance Gatekeepers<div>Ben Tuinei has personally worked with more than 5000 dentist nationwide over his 10 year career as an advocate for dentists. He is well published and writes articles for magazines such as Dental Economics. He is recognized by associations across the country as an expert in negotiating insurance reimbursements. In this episode we discuss negotiating with insurance companies, some tips for talking with insurance carriers, and how to get beyond the gatekeepers. </div>Listen:

Magical Words 22: What are you waiting for?<p>In todays Magical Words episode, Dr. B give us a question that is meant to spark conversation between you and your patients that are hesitating on proceeding with the treatment that they need. </p>Listen:

WebMail Wednesday 27: Simplify and Make Lists<p>In today's WebMail Wednesday, Dr. B discusses ways to help your staff properly prepare for your patients. Implants can be tricky and it can be hard for your staff to know what to prepare for them. Making lists and simplifying the set up lists can help your staff better prepare for your patients. </p>Listen:

079: Getting The Most Out of Insurance<div> </div> <div>Dr. Andrew Gazerro is currently the chairperson for the Council on Dental Benefits for the Rhode Island Dental Association and was directly involved in writing the nation’s first Non-Covered Services Law. He is a former Dental Consultant and maintains a private practice in West Warwick, RI. In this episode we discuss the game of Dental Insurance, Narrative vs. Progress Notes, and not to be afraid to charge your patient for services you provide</div>Listen:

WebMail Wednesday 26: Patient Acceptance <p>In this episode of WebMail Wednesday, Dr. B answers a question from one of our listeners about patient acceptance and how to continue to grow a practice. </p>Listen:

078: Do You Know Your Lab Tech?<div> <div> <div>Dan Barakat's parents started Prudental Labs in 1989. He started working at the Lab when I was 14 years old by designing crown on the original Procera forte system. Since then he has become almost obsessed with cad/ cam design and milling. In this episode we discuss a lab technicians perspective on digital impressions, zirconia and other impression materials, and what Dentists should know when talking with a Lab Tech</div> </div> </div> <div> </div>Listen:

Magical Words 21: How can I help you?<p>Todays Magical Words come from our recent guest Claudia Lovato. The phrase "How can I help you" can be a very powerful way to get people our of their defensive mode and get them talking about what they need and this in turn allows you to provide better service and keep your patients satisfied with your practice.</p>Listen:

WebMail Wednesday 25: Team Building<p>Team building is a very important part of any practice. Your staff should feel like you are the captain of your team and everyone should be working towards the same goal. Dr. B dives a little deeper into this and gives advice on what you can do to make your staff feel more like a cohesive and efficient team.</p>Listen:

077: Leading and Inspiring Millennials <p>Claudia Lovato is the founder of Morado Dental Resource Center and the Morado Dental Academy. She has scouted and assembled resources for dental professionals to acquire Educational Workshops, Practice Management Support, Event Facilitation, Seminar Presentation, and Training. Claudia is known for her heart for service and and her ability to inspire and motivate dental practices to work at higher levels of efficiency, and service. Claudia's personal goal and mission is to help you get to that happy place where you love your job and enjoy working with your team. In this episode we discuss, what the Morado Dental Academy is, how to lead and inspire millennials, and Claudia's podcast: Sound Bites with Claudia</p>Listen:

Magical Words 20: Do you have any special events coming up?<p>Today's Magical Words are brought to you by Coach Heidi Mount. One simple question can open a door to introducing your patients to services they may not know about. Coach Heidi recommends asking about any future plans or special events to get the patients talking about themselves that provides a segue into more treatment options or services. </p>Listen:

WebMail Wednesday 24: Every Dentist Is Different<p>Every dentist practices a little differently. Each one has different technology, different pay scales, and different levels of service and dedication. That's the discussion for today's episode of WebMail Wednesday. Dr. B sheds some light on the subject and fills us in on why dentists shouldn't have to defend their prices or services.</p>Listen:

076: Delivering Wow and Social Media Presence<p>Dr. Anissa Holmes is the host of the top iTunes podcast, The Delivering WOW Dental Podcast, and is also the author of the book, “Delivering WOW: How Dentists Can Build a Fascinating Brand and Achieve More, While Working Less!" She was voted one of the "Top 25 Women in Dentistry" by Dental Products Report and has effectively mastered the skill of the use of Social Media, with a Facebook following of over 50,000 fans. Dr. Holmes shows dentists exactly how to create a profitable, thriving dental practice which has motivated, inspired team members and patients who are raving fans. In this episode we discuss new patient growth through Facebook, using social media to benefit your practice, and a special offer just for Passionate Dentist Listeners. </p>Listen:

Tips and Tricks 19: Always Start Your Sentence With "Yes"<p>Patients are more likely to listen to you and take your advice if you are agreeable. They tend to not like dealing with a dentist that constantly disagrees with them or tells them they are wrong. It is best to agree with them and then steer them in the correct direction. In today's magical words episode we hand the reigns over to a recent guest on the show, Dr. Milisha Chotai, who talks about how to be more agreeable with your patients.</p>Listen:

WebMail Wednesday 23: Vacation Days<p>How do vacation days fit into your practice? This weeks WebMail Wednesday is all about how vacation, sick, and personal days fit into your practice and how you and your team members should think about them. </p>Listen:

075: Memberships Benefits and Practice Growth<p>Jordon Comstock has been in dentistry for over 10 years. He started out as a lab technician for Salt Lake Dental Lab and now runs RocketFire, a dental website manager software company and BoomCloud a software company that helps dental practices create and automate in-house membership programs. In this episode we discuss what Boomcloud apps is, what are the benefits of membership programs, and how do you know if memberships are right for you.</p>Listen:

WebMail Wednesday 22: Answering Emergency Calls<p>It's very important to know which person in your practice is responsible for answering emergency calls and how those calls are received. Whether it is through phone, text, email or pager, a emergency call protocol should be in place to make sure that your patients feel taken care of and that their dental care is of utmost importance. </p>Listen:

074: Better Conversations Make Better Practices<div> <div> <div> </div> </div> </div> <div>Heidi Mount is a virtual consultant. Dentists hire her to find the invisible profit in their current business and helps them stop leaving money on the table. She has worked in the dental field since 1988. She has been licensed in 2 states as a dental assistant and worked as an office manager for 17 years. She is helping dentists and their teams​ world wide. In this episode we discuss building relationships to build your practice, selling your services without being "salesy," and making $500 more a day on tomorrow's schedule.</div>Listen:

Magical Words 18: Let me think, so I can give you the best answer<p>Today's Magical Words are: "Let me think about that, so that I can give you the best possible answer." Answering a question from a patient about their medical health is sacred time and should never be rushed. A great way to insure the patient that you are not shrugging off their answer is to tell them to give you a little time to think. This shows the patient that you are going over their question carefully and aren't going to provide them with a quick generic response. </p>Listen:

WebMail Wednesday 21: Short Term Option Discussion<p>In this episode of WebMail Wednesday, Dr. B responds to a comment out a recent magical words episode, "Thats a great short term option." The Passionate Dentist encourages anyone to write in a discuss these topics no matter if they agree with Dr. B or not. It is all about the discussion and communicating how to make the profession better.</p>Listen:

073: Mastering Communication in Dentistry<p>Dr Milisha Chotai completed her undergraduate dental degree at the world – renowned Karolinska Institute in Stockholm, Sweden in 2008. She is experienced in the treatment planning, surgical placement and restoration as well as maintenance of dental implants. Dr Milisha is very passionate about all aspects of implant dentistry and loves working with patients to deliver treatment to the highest standards. In this episode we discuss her upcoming book:Mastering Communication in Dentistry, the importance of nonverbal communication, and confidence and how it affects your relationships with patients.</p>Listen:

WebMail Wednesday 20: Connecting With Patients<p>In this episode of WebMail Wednesday, Dr. B responds to a question about how to relate better with patients and become more involved in their lives. Dr. B give a few choice words and phrases to help you deepen the connection between you and your patients.</p>Listen:

072: Postcard Mailers in a Digital World<p>Joy Gendusa is an entrepreneur, author, established speaker and philanthropist. With only a phone and a computer, Joy grew her business, PostcardMania, from a small startup in 1998 to what is now an industry leader employing more than 200 people in Florida. Joy’s passion is small business, and helping these businesses grow. In this episode we discuss: Are postcard mailers dead, how can postcard mailers help dentists, and what is Postcard 2.0?</p>Listen:

Magical Words 17: I have had the same issue<p>Selling a procedure or treatment to a patient can be much easier if you have had the same work done on your own mouth. You can help put the patient at ease and show them that it is all worth it and will look great by the time you are done. If you have any magical words, tips, or tricks to share with us and the world, shoot us an email at <a href= "mailto:info@thepassionatedentist.com">info@thepassionatedentist.com</a> and we will be sure to share it.</p>Listen:

WebMail Wednesday 19: 3 Steps To Handling Angry Patients<p>When a patient gets angry for whatever reason, it can be really easy to feed the fire and make it worse. In this weeks episode of WebMail Wednesday, Dr. B answers an email from one of our listeners about angry patients and gives us three steps to better deal with those situations. If you have any questions, comments, or feed back for us, please shoot us an email to info@thepassionatedentist.com</p>Listen:

071: Dental Graduate Dilemmas<p>Dr. Christian Piers is a recent graduate of the University of Colorado School of Dental Medicine. He is currently serving as immediate past president of the American Student Dental Association (ASDA) and editorial board member for JADA. He will be attending a residency in orthodontics at UNC-Chapel Hill beginning in August. In this episode we discuss student debt, specialty licensure, and should new graduates focus on DSO or private practice?</p>Listen:

Magical Words 16: That's a great short term option, but its incomplete <p>Sometimes when a patient needs a more expensive and extensive procedure, they will often ask if there is a simpler option. While you cant force a patient to pay and sit through the procedure they really need, you can provide the secondary option with the reminder that it is only temporary and not a final solution. If you have a tip, trick, or magical word to share, please email us at <a href= "mailto:info@thepassionatedentist.com">info@thepassionatedentist.com</a> and we may use yours on the show!</p>Listen:

WebMail Wednesday 018: Missed Appointment Fees<p>Does your practice charge for missed appointments? Why or why not? That is the topic of discussion in today's WebMail Wednesday. Dr. B lets us in on how he handles missed appointments, repeat offenders, and knowing the right time to let a patient go. If you have any questions and want to be in one of our episodes, send us an email to <a href= "mailto:info@thepassionatedentist.com">info@thepassionatedentist.com</a>.</p>Listen:

070: Complete Health Dentistry<div>Gary Kadi is the CEO of NextLevel Practice, a transformative dental consultancy firm. With over 20 years of experience, they are regarded as the best in the world at creating sustainable results for dental practices. NextLevel Practice was created to implement the Complete Health Dentistry™ business model, where teams willingly embrace and implement change, patients transform and invest in their health, and doctors can follow their vision. In this episode we discuss what is NextLevel Practice, Complete Health Dentistry, and working from Limited Beliefs</div>Listen:

WebMail Wednesday 017: Voices of Dentistry<p>In this episode of WebMail Wednesday, Dr. B answers a question from a potential podcaster on how to get into the realm of dental podcasting. If you want to know more about dental podcasts you can visit Alldentalpodcasts.com or go to VoicesofDentistry.com to learn about the upcoming dental podcaster summit.</p>Listen:

069: Diagnosing and Treating Sleep Apnea<p>Dr. Barry Chase graduated Georgetown University School in 1976. He is a Board Certified Diplomate to the American Board of Dental Sleep Medicine and the Academy of Sleep Disorders Disciplines. Dr. Chase has been a practicing dentist for 40 years, dedicating the last 10 years of his private practice to oral appliance therapy to treat Obstructive Sleep Apnea and snoring. In this episode we discuss: what is Sleep Apnea, what is the point of a sleep study, and the challenge of treating patients with oral appliance therapy.</p> <div> </div> <div> </div>Listen:

Webmail Wednesday 016: Should I Buy or Lease?<p>In this episode, Dr. B answers an email from one of our listeners asking whether they should lease or buy the space that their practice is in. Dr. B is not a CPA but does offer some good opinions and insights based on his own experiences. </p>Listen:

068: The Past and Future of Dental Economics Magazine<p>Dr. Chris Salierno is a general dentist from Long Island, New York. He graduated from Stony a brook School of Dental Medicine in 2005. He has served as the National President of the American Student Dental Association, Chair of the ADA New Dentist Committee, and as President of his local dental society. He lectures internationally on clinical dentistry, practice management, and leadership development. His material can be viewed on his blog, The Curious Dentist. In 2014, he became the Chief Editor of Dental Economics. In this episode we discuss:Recent changes in Dental Economics Magazine, is print media dead, and are there too many dentist in this country?</p>Listen:

Magical Words 14: With Your Permission...<p>Todays Magical Word is "With Your Permission." It was a term given to us by our most recent interviewee Dr. Mark Hyman. When you ask your patient for their permission to provide the needed care, and they say yes, then they now own that answer. They are now invested and feel like they played a part in the decision making. </p>Listen:

Webmail Wednesday 015: A Special Thanks<p>We love feedback, and we really appreciate when our listeners write in to us to say how much they like the podcast. This Webmail Wednesday is a special thanks to one of our listeners that sent a very touching and flattering email. If you have something to say, please feel free to write us at anytime and we will be happy to respond on the show.</p>Listen:

067: Don't Live a Life of Scarcity<div>Dr. Mark E. Hyman is a renowned, full-time practicing dentist in Greensboro, NC, and a public speaker whose work is characterized by his warmth, enthusiasm, sense of humor, and passion for dentistry. As an accomplished seminar speaker, he has lectured throughout North America at every major dental meeting. For the past thirteen years, Dentistry Today magazine has selected Dr. Hyman as one of the top 100 speakers in dentistry. Dr. Hyman has earned national and international recognition having been invited to speak at every major dental meeting. In this episode we discuss, What exactly is comprehensive care, Not living a life of scarcity, Investing in new technology to help with student debt.</div>Listen:

Tips and Tricks 13: Creating An Effective Voicemail Message<p>In this episode of Tips and Tricks, Dr. B goes into a little bit more detail about setting up your voicemail. In Wednesdays episode, we talked a little bit about setting up voicemails to keep patients from canceling at the last minute. Check out this Tips and Tricks to hear how Dr. B sets up his voicemail, both during and after hours. </p>Listen:

WebMail Wednesday 014: Voicemail Cancellations <p>Some patients like to call and cancel their appointments at the last minute, leaving a gap in your schedule. One solution for this is to change your voicemail everyday and direct patients to call your cell phone. Most dont want to talk to anyone, but if they have to, most of the time they just choose to keep their appointment. Check it out to find out more!</p>Listen:

066: Understanding And Eliminating Your Stress<div> <div> </div> </div> <div>Jen Butler is the CEO and founder of JB Partners, LLC. She has 25-years experience in Learning & Development with a concentration on education, adult learning, leadership, business operations, as well as components under the stress management and resiliency umbrella. In this episode we discuss:Catching up from last time we spoke, S.M.a.R.T - Stress Management and Resiliency Training seminars and coaching, dealing with and understanding stress in the workplace</div>Listen:

Magical Words 12: Beautiful and Natural<p>Todays Magical Word is "The Final Result Will Be Beautiful and Natural." Dont take this as setting yourself up for a lot of work or as a high expectation for yourself. This is to insure the patient that they have picked the right dentist. A certain level of confidence can make the difference between whether or not your patient is satisfied with your work. </p>Listen:

WebMail Wednesday 013: Hiring a Front Desk Manager<p>The person sitting at the front desk of your practice is more than just a receptionist they are a manager. They manage phones, patient info, and represent the face of the practice. This episode of WebMail Wednesday covers what you should be looking for when hiring a new Front Desk Manager.</p>Listen:

065: Shifts In the World of Dentistry <p>Dr. Maxine Feinberg served as the 151st president of the American Dental Association. Dr. Feinberg is a past trustee who represented the ADA's 4th District (Delaware, District of Columbia, Federal Dental Services, Maryland, New Jersey, Puerto Rico, Virgin Islands) and past president of the New Jersey Dental Association and the New Jersey State Board of Dentistry. She served on several Board committees and was the chair of the Audit Committee, the Task Force on Student Debt and the Council on Members Insurance and Retirement Plans. In this episode, we discuss taking the time to get involved in the profession and pushing for change, the growing population of females in dentistry, and what is the future of dentistry and what should we be aware of.</p>Listen:

Magical Words 11: You're Asking Good Questions<p>In this episode, Dr. B talks about encouraging patients to ask questions about their procedures or treatment, and giving encouragement when patients do inquire about their dental health. </p>Listen:

WebMail Wednesday 012: Dating Patients<p>In this episode, Dr. B answers a question from one of his listeners about dating a patient. Doctor/Patient relations are a tricky thing and there must always be a level of caution when considering dating one of your patients</p>Listen:

064: Addiction and Dentistry<p>Dr. Kessler serves as President-Elect of the Colorado Dental Association. He also serves as the chairman of the Well Being Committee for the State of Colorado, and is a consultant for the American Dental Association, serving on the Dental Well Being Advisory Committee. He is a Fellow of the American College of Dentists. Brett keeps in shape by both coaching and participating in various endurance races across the United States (running/trail running, cycling, mountain biking and triathlon). Brett and Gina have four children: Abbey, Max, Sydney and Riley.</p>Listen: