Profile

MISSION STATEMENT

“To serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.”

IMPACT ON COMMUNITY

Metrocare is the largest provider of mental health services in North Texas, serving more than 52,000 adults and children annually. For almost 50 years, Metrocare has provided an array of services including behavioral health services, primary care centers for adults and children, accessible pharmacies, housing and supportive social services. Through the Altshuler Center for Education & Research and our software initiative, XenatiX, we are advancing mental health beyond Dallas County.

PROGRAMS

Mental Health (MH) Services provides a wide variety of services and programs to people living with severe and persistent mental illness such as schizophrenia, major depression, bipolar disorder or other disabling disorders requiring crisis resolution or ongoing and long-term support and treatment. Utilizing several nationally-recognized “best practice models,” services/programs include: outpatient clinics (medical and psychiatric care), community-based support and rehabilitative programs, housing and homeless services, hospital liaison services, intensive family and adolescent services, and long-term support services.

Intellectual Developmental Disability (IDD) Services provides a complete range of services for people with developmental disabilities and pervasive developmental disorders, such as mental retardation, autism, Asperger’s syndrome, Rett’s disorder, and child disintegrative disorder. Services include: family case management services, vocational services, supported employment, a variety of residential services, and individualized support for individual living in the community.

Local Intellectual & Developmental Disability Authority (LIDDA): Metrocare Services also serves as the LIDDA for Dallas County and is the point of entry for publicly-funded IDD programs, whether the program is provided by a public or private entity (as designated by the Texas Department of Aging and Disability Services), whether offered through public or private agencies. Additionally, Metrocare determines eligibility for services, coordinates services through a variety of providers, and provides direct services as well.

Housing Services at Metrocare currently provides supportive housing to more than 600 individuals and families –in transitional housing, in scattered-site permanent supportive housing; and in property-based permanent supportive housing initiatives. Metrocare’s housing programs are accompanied by intensive case management, medication management, and access to community resources. Collaborative efforts and partnerships include Dallas Housing Authority, the City of Dallas, Dallas County, and the City of Irving.

Stephen A. Cohen Military Family Clinic at Metrocare. The Cohen Veterans Network (CVN) was established in Stamford, CT with the mission to improve the quality of life for post-9/11 veterans (including those in the National Guard and Reserves) and their families by focusing on improving mental health outcomes, especially those associated with post-traumatic stress. After a comprehensive search by CVN, Metrocare Services was selected to manage a North Texas-based Steven A. Cohen Military Family Clinic. This clinic is be located at 16160 Midway Road, Suite 218 in Addison and provides mental health services for military veterans and their families. This clinic complements care provided by the VA and provides support for: 1) Veterans who do not receive mental health care in the VA system, 2) Veterans who are ineligible for care in the VA system (e.g., due to discharge status and/or conditions that are not service-connected, and 3) Veteran family members, including parents, siblings, spouses/significant others, children, and others living in the veteran’s household. The Steven A. Cohen Military Family Clinic at Metrocare is a much needed resource for veterans and their family members in need. The clinic opened in May 2016.

DIVISIONS

The Altshuler Center for Education & Research (ACER) is a unique center committed to mental health education and research. The training of over 200 healthcare professionals each year develops leaders in the public mental health arena and expands knowledge for the next generation of healthcare providers. Research conducted at ACER identifies ideal treatment programs for those with mental illness. Led by internationally-renowned research scientist, Carol North, M.D., ACER is poised to generate breakthroughs in the science of treating large populations. For more than 25 years, Dr. North has conducted cutting-edge research into disaster mental health, psychiatric aspects of medical illness and psychosocial problems of homeless populations.