Ask Kiwibank Anything

We understand that in these unprecedented times you’ve got lots of questions, which you want answered quickly and clearly. So, to assist you (and our amazing but overloaded call centre team), we’ve set up this COVID-19 Q&A hub. See answers to questions that others are asking, or ask new ones of your own.

We’ve also got a dedicated COVID-19 update page and information about what financial support might be available for you or your business.

FAQs answered

Last updated: 10.30am, 15.05.2020

General support

If I lose my income, what support options are available from Kiwibank?