Objective

Management position in IT/IS domain which will allow me to utilize my experiences to mentor and train my team while delivering quality products and services to my customers to assist them realize business goals and objectives.

Portfolio

Work experience

Feb 2008Feb 2009

Information Services Manager, Ro & Bg

üHead of a department of 14 IT/IS Analysts, 1 Team Leader and 3 IS Managers.

üResponsible for leading and developing an adaptable and agile IS organization to deliver all information services required by affiliate business in an optimum and secure way by leveraging Philip Morris International Information Services standards.

üAccountable for ensuring IS projects, expenditures and plans are properly documented, budgeted and approved in line with local and corporate requirements.

Jan 2006Jan 2008

Information Services Manager, ERP Systems

üResponsible for planning, managing, organizing and controlling all IS activities related to:

-Implementation, maintenance and enhancement of Manufacturing and Business Systems by means of hardware and software in full compliance with company policy & procedures and Sarbanes-Oxley act.

-User support of all implemented information systems.

-Enhancement of manufacturing results by identifying IS technology opportunities and developing application strategies in line with the planned projects for all departments of the company.

üLed eContract - Electronic Retail Contract Tracking system development and implementation. The project team has received “Philip Morris International Recognition of Excellence” award due to the success of the project.

Jan 2002Dec 2005

Information Services Manager, Middle East

üResponsible for planning, managing, coordinating systems support and IT/IS projects in the Middle East in order to provide high quality IS solutions to support business needs in an efficient and cost effective manner. Also responsible for supporting company locations within the area to plan and implement globally recommended core technology with specific focus on user support in the use of office automation technology, telecommunications and applications. Initializes, organizes and manages the application development projects for Philip Morris and its distributors in the area.

üIn addition to numerous smaller projects, managed and supervised Sales and Marketing System implementation in Philip Morris Kuwait and Saudi Arabia East distributor, setting up the IT helpdesk for Philip Morris and Kraft Foods Middle East organizations, ITIL implementation, Middle East Sales Information Data Warehouse development, Network Optimization, various new office setup projects.

May 2000Dec 2001

Sales Systems Development Manager GCC, Yemen & HOA

üResponsible for various SMS (Sales and Marketing System) implementations in Philip Morris and its distributors in the Arabian Gulf. This responsibility includes the adaptation of the system accordingly with the user requirements, providing guidance to the distributor organization on implementation phases, setting up appropriate IT infrastructure and providing on-going system support.

üCompleted SMS implementation in Oman.

üLed the development and implementation of Trade Program Monitoring System in Oman, UAE, Kuwait and Bahrain.

Oct 1998Apr 2000

Regional IS Systems Analyst

üResponsible for implementing Sales and Merchandising System as a project team member in an affiliate of the company.

üResponsible for analyzing the user requirements and adapting the Sales and Merchandising System accordingly to ensure delivery of the business needs in a company affiliate.

üTrain and support the local affiliate Information Services department personnel to ensure proper and adequate local support after the completion of the implementation of the Sales and Merchandising System.

üParticipated in several SMS (Sales and Marketing System) implementations in different affiliates like Israel, Hungary, Slovenia, Lithuania, and La Reunion.

üLed the design and implementation of ‘SMS Data Warehouse’ in Hungary and Israel.