Service Sales Specialist - Renewals - Massachusetts

Peak Scientific Instruments is an award winning Scottish Company, specializing in the manufacture of laboratory gas generators for the life science and biomedical market.

Our current turnover is $55m, with plans to grow significantly over the next few years. We export 90% of our sales to approximately 126 countries and have opened a number of overseas offices including an expanding operation in the Americas which is headquartered in Billerica, Massachusetts.

Peak’s Service Organization plays a vital part in our day to day business and is responsible for 1/3 of the total sales revenue of the company. There is room for exceptional growth within this division, and this role presents an excellent opportunity for an ambitious sales driven individual.

As Service Sales Specialist, reporting to the Service Sales Manager, the successful candidate will be responsible for selling and educating our existing customers on Peak Protected Service Contracts. The individual will be responsible for inside service sales, supporting geographical and/or vertical territories within North America. The Service Sales Specialist will interact with both direct end-user customers and reseller partners. Additionally, in line with Peak’s strong customer service ethos, the role will involve further development of Peak Protected customer service strategies and functions.

Job Description

Educate and sell Service Contracts to existing Peak customers.

Responsible for making outbound phone calls to a variety of companies and sales channels to capture quotes/orders.

Ability to get customers showing interest in order to identify opportunities to promote and offer our product.

Ability to close the sale via phone or email.

Have the discipline to follow up on pending quotes and to update the quote report with the proper notes and status of the quote.

Proven ability to generate and close sales opportunities in their current position

Customer focused – able to build relationships and gain trust

Able to manage relationships and enjoy being part of team

Self-motivated and driven with the capacity to plan time effectively & prioritize

Communication – able to communicate clearly and accurately by adopting a range of styles

Resilience – remains effective in the face of pressure

Results driven, ability to manage personal and collective team targets

College degree and work experience in a service driven industry a plus but not essential

Individuals who fit our culture and values will have a high degree of professionalism and desire to succeed. It’s a really dynamic, energized environment with both challenges and opportunities for personal and professional growth.

We offer a competitive package and opportunities to develop within an expanding international company. If you have what it takes to be part of Peak, click APPLY!