Charging the battery

For the best experience with your new camera, we recommend fully charging the battery before first use.

1. Open the door.

2. Charge the battery using the included USB cable.

Note: The battery cannot be removed from the camera.

The camera status lights turn on during charging and turn off when charging is complete. When charging with a computer, be sure that the computer is connected to a power source. If the camera status light does not turn on, use a different USB port.

The battery charges to 100% in about 2 hours. For more battery information, see Battery.

TIP: For fastest charging, use GoPro’s Supercharger (sold separately). You can charge your camera with a USB-compatible wall charger or auto charger

Inserting + removing microsd cards

• Insert the card (sold separately) at a downward angle with the label facing down.• To remove the card, press it into the slot with your fingernail and it will pop out.

Use brand name memory cards that meet these requirements:• microSD, microSDHC, or microSDXC• Class 10 or UHS-I rating

For a list of the recommended cards, visit gopro.com/workswithgopro.

NOTICE: Use care when handling memory cards. Avoid liquids, dust, and debris. As a precaution, power off the camera before inserting or removing the card. Check manufacturer guidelines regarding use in acceptable temperature ranges.

Updating your camera software

To get the latest features and best performance from your GoPro, make sure your camera is always using the most current software. When you connect to the Capture app or Quik for desktop, you are automatically notified if an update is available.

2. Connect your camera to your smartphone/tablet or computer. If an update is available, the app provides instructions for installing it.

You can also update your camera manually using the microSD card and a card reader/adapter (sold separately). For details and information about the latest software version, visit gopro.com/update.

PRO TIP: To see your current software version, press the Menu button. Your camera scrolls through several settings, including the version number.

Powering ON + OFF

HERO5 Session™ powers on when you press the Shutter button [
] to begin capturing video or time lapse.

The camera automatically powers off to conserve battery power when you press the Shutter button to stop capturing or after a period of inactivity.

PRO TIP: When carrying your camera in a bag or pocket, place the camera upside down in a frame (with the Shutter button covered) to protect the camera from accidentally capturing video or photos. To prevent the frame from marking the surface of the camera, leave the latch on the frame open.

WARNING: Use caution when using your GoPro as part of your active lifestyle. Always be aware of your surroundings to avoid injury to yourself and others.

Abide by all local laws when using your GoPro and related mounts and accessories, including all privacy laws, which may restrict recording in certain areas.

Displaying status info

Press the Menu button to cycle through status information about your camera.

1. Remaining microSD card memory for each mode

2. Mode

3. Settings

4. Protune status (not shown)

5. Spot Meter status (not shown)

6. Video Stabilization status (not shown)

7. Wireless status

8. Battery status

9. Voice Control status

Note: The icons and settings that appear on the camera status screen vary by mode. Those shown above are for Video mode

QuikCapture is the fastest way to capture video or time lapse content with HERO5 Session. Because the camera is powered on only when it is recording, you also conserve battery power.

Capturing video with quikcapture

1. With the camera powered off, press the Shutter button [
]. Your camera powers on, beeps several times, and begins recording in the video capture mode that you last used (Video, Video + Photo, or Looping). The camera status lights blink while the camera is recording.

2. To stop recording, press the Shutter button again. The camera stops recording, beeps several times, and automatically powers off to maximize battery life.

Capturing time lapse content with quikcapture

1. With the camera powered off, press and hold the Shutter button [
] for a few seconds until recording begins.

Your camera powers on, beeps several times, and begins recording in the time lapse capture mode that you last used (Time Lapse Photos, Time Lapse Video, or Night Lapse). The camera status lights blink while the camera is recording.

2. To stop recording, press the Shutter button again.

The camera stops recording, beeps several times, and automatically powers off to maximize battery life.

- Time Lapse Photo: Captures a series of photos at specified intervals. Use this mode to capture photos of any activity, then choose the best ones later.

- Night Lapse Photo: Captures a series of photos at set intervals when the lighting is dark. The shutter remains open longer to let in more light in dark environments.

- Time Lapse Video: Creates video from frames captured at specific intervals. Time Lapse Video is available only in 4K, 2.7K 4:3, and 1080p resolutions and is captured without audio

Capturing time lapse content

The fastest way to capture time lapse content in the capture mode that you used last time is to use QuikCapture. But if you want to change the time lapse capture mode or settings, follow the steps below.

• Action commands let you immediately capture video or photos. For example, if you just stopped recording video, you can say the command to take a photo or begin capturing time lapse—without having to first change the mode.

• Mode commands are useful if you want to quickly select a mode and then use the Shutter button to capture.

Your camera does not need to be in a specific mode to capture video or photos. You can use the action commands from any mode. Your camera captures video or photos based on the settings you previously selected.

Offloading your content to a computer

To view your video and photos on a computer, you must first transfer these files to a computer. Transferring also frees up space on your microSD card for new content.

1. Download and install Quik for desktop from gopro.com/apps

2. Connect the camera to your computer using the included USB cable.

3. Press the Shutter button [
] to power on the camera and open the importer in the app.

4. Follow the on-screen instructions in Quik.

TIP: To offload files to a computer using a card reader (sold separately) and your computer’s file explorer, connect the card reader to the computer, then insert the microSD card. You can then transfer files to your computer or delete selected files on your card.

Uploading your content to the cloud

With a subscription to GoPro Plus, you can upload your content to the cloud and then view, edit, and share it from any of your devices. From your mobile device, use the Quik™ app to edit content from the cloud and share it with your friends.

Note: When you upload your content to the cloud, your original files remain on your camera.

c. If this is the first time you are connecting to the app, follow the on-screen instructions to subscribe to GoPro Plus. Otherwise, tap [
] next the image of your camera and follow the instructions.

2. Connect your camera to a power outlet. When the battery is charged, automatic upload to the cloud begins.

Note: Once you set up Auto Upload, you do not need to connect your camera to the Capture app to use this feature.

The files in the cloud are optimized for the web, so might not be full resolution. To offload files in their full resolution, connect your camera to the Quik app for desktop and offload the files to your computer.

3. To access content in the cloud from your mobile device, connect to the Capture app and tap [
] next to the image of your camera.

4. Download the desired content to your phone, then use the Quik app to edit and share.

TIP: After you subscribe to GoPro Plus, you can use Quik for desktop to offload your files to your computer. Quik then uploads the files to your GoPro Plus account.

To access all modes and settings, connect your camera to a GoPro remote (sold separately) or the Capture app. Settings are saved after you disconnect the camera.

Connecting to the Capture APP

Capture lets you change all modes and camera settings using a smartphone or tablet. Features include full camera control, live preview, playback and sharing of content, and camera software updates. To learn more, visit gopro.com/apps.

Note: When your camera is connected to the app or remote, it remains on in standby mode after capturing video or photos.

3. Press the Menu button to move to Connect New Device, then press the Shutter button to select it.

4. Press the Shutter button to display GoPro RC.

5. Press the Menu button to move to the check mark, then press the Shutter button to confirm the selection. The camera automatically begins pairing.

6. Put the remote into pairing mode. For more information, see the user manual for your remote at gopro.com/help.

Connecting after pairing

After connecting your camera to the app or remote for the first time, you can connect in the future through the Connection Settings menu. On the camera, press the Menu button to turn on the status screen.

1. Press the Menu button repeatedly to get to Connection Settings, then press the Shutter button [
] to select it.

Video + Photo

Video + Photo captures photos at set intervals while you record video. The default settings are 1080p30 Wide, with the interval set at 5 photos per second. Photos are captured at 10MP with a 4:3 aspect ratio. For more information, see these topics:

Looping Video

Use Looping to you continuously record video, but save only the moments that you want. For example, if you select a 5-minute interval, only the previous 5 minutes are saved when you press the Shutter button to stop recording. If you record for 5 minutes and do not press the Shutter button to stop recording and save, the camera records a new 5-minute interval by recording over your previous 5 minutes of footage.

This capture mode is useful when you are recording events that contain long periods of inactivity that you don’t want to save, such as fishing or recording from a car dashboard.

The default settings for Looping are 1080p30 Wide, with the interval set at 5 minutes. Looping is not available in 4K, 2.7K, 2.7K 4:3, and 1440p. For more information, see these topics:

Video resolution (RES) refers to the number of horizontal lines in the video. For example, 720p means that the video has 720 horizontal lines, each with a width of 1280 pixels. Higher numbers of lines and pixels result in greater detail and clarity. So, a video with resolution of 4K is considered higher quality than 720p because it consists of 3840 lines, each with a width of 2160 pixels.

Use this table to help you determine the best resolution for your activity. Also consider the capabilities of your computer or TV to be sure your hardware can support the selected resolution.

• 4K - Stunning high-resolution video with professional low-light performance. 8MP stills available from video. Recommended for tripod or fixed position shots.

• 1440p - Recommended for body-mounted shots. Aspect ratio of 4:3 captures a larger vertical viewing area, compared to 1080p. High frame rate yield the smoothest, most immersive results for highaction capture. Great for sharing to social media.

• 1080p - Great for all shots and for sharing to social media. High resolution and frame rate yield stunning results. This resolution is available in all FOVs and its high FPS option (90fps) enables slow motion during editing.

• 960p - Use for body-mounted shots and when slow motion is desired. Aspect ratio of 4:3 provides large viewing area and smooth results for high action capture.

Frames per second (FPS) refers to the number of video frames that are captured in each second.

When selecting a resolution and FPS, consider the activity that you want to capture. Higher resolutions result in greater detail and clarity, but are generally available at lower fps values. Lower resolutions result in less detail and clarity, but support higher FPS values, which are important for capturing motion. Higher FPS values can also be used to create slowmotion videos.

Aspect ratio

GoPro video resolutions use two aspect ratios: either 16:9 or 4:3. Standard televisions and editing programs use 16:9. Footage shot in 4:3 is 33% taller, but must be cropped to 16:9 for playback on a TV. (If footage is not cropped, it appears with black bars on the sides of the image.)

The field of view (FOV) refers to how much of the scene (measured in degrees) can be captured through the camera lens. Wide FOV captures the largest amount of the scene, while Narrow FOV captures the least.

The FOV options that appear are based on the selected resolution and fps.

• SuperView - SuperView delivers the world’s most immersive field of view. Good for body-or gear-mounted shots. More vertical 4:3 content is automatically stretched to full-screen 16:9 for stunning widescreen playback on your computer or TV.

• Wide - Large field of view that is good for action shots where you want to capture as much as possible within the frame. This FOV results in a fisheye look, especially around the edge of the scene. (You can crop that out during editing, if needed.)

• Medium - Mid-range field of view that has the effect of zooming in on the center of the shot.

• Linear - Mid-range field of view that removes the fisheye effect found in the Wide FOV. Good for capturing aerial footage or any other shot where you want to remove the distortion.

• Narrow - Smallest field of view. Good for capturing content at a distance. Its most significant effect is that it zooms in on the center of the shot.

When capturing video at high resolutions or high frame rates in warm ambient temperatures, the camera may become warm and use more power.

In addition, lack of airflow around the camera and using the camera with the Capture app further increase camera temperature and power consumption, and decrease camera recording time.

If the camera gets too hot, a message appears on the screen indicating that the camera is shutting down. For details, see Important Messages.

When recording in high-performance video modes, capture shorter video clips when in stationary use, and/or limit your use of features that increase power consumption, such as the GoPro Capture app. To control your camera remotely at higher temperatures, use a GoPro remote or Remo (Waterproof Voice Activated Remote) (both sold separately) instead of Capture.

This setting adjusts the footage to offset for motion during capture. The result is smoother footage, especially in activities with relatively small but fast motion including cycling, motorcycling, and handheld uses. The options for this setting are On (default) and Off.

Video Stabilization is not available for 4K or frame rates higher than 60 fps. For Wide FOV, the image is cropped 10%. This setting is not available for Video + Photo or Looping video.

TIP: The more narrow the FOV, the greater the effect of Video Stabilization.

The Interval setting determines the amount of time that passes between each captured frame.

Video + Photo Intervals

Available photo intervals for Video + Photo range are 5 (default), 10, 30, and 60 seconds. The quality of the photo depends on the selected video resolution and FOV.

Looping Video Intervals

Available intervals for Looping are 5 (default), 20, 60, and 120 minutes. You can also select Max as the interval. With this option, the camera records until the memory card is full, then overwrites the content.

Auto Low Light allows you to shoot in low-light environments or when quickly transitioning in and out of low-light conditions. When possible, the camera automatically adjusts fps to achieve the optimal exposure and best results.

Auto Low Light is available for frame rates higher than 30fps.

When Auto Low Light and Video Stabilization are both on and Auto Low Light activates because of dark lighting conditions, Video Stabilization is temporarily turned off to deliver optimal image quality in the dark scene.

Protune

Protune is available for the Video capture mode. For details about Protune settings, see [
] Protune.

TIP: Easily create GoPro-style videos using GoPro Studio (included in Quik for desktop). Learn more and download this free software to your computer at gopro.com/apps.

Night

Night captures photos in dim to dark light. The shutter remains open longer to let in more light in dark environments, so Night photo is not recommended for handheld shots or mounted shots where the camera might move during exposure.

The default settings for Night are Wide FOV, with the Shutter set to Auto. For more information, see these topics:

Burst

Burst captures up to 30 photos in 1 second, so it is perfect for capturing fast-moving activities. The default FOV for Burst is Linear, with the Rate set to 30 photos in 1 second. For more information, see these topics:

Your camera includes several FOV options for photos. All photos are captured at 10MP.

• Wide - Largest field of view. Good for action shots to capture as much as possible within the frame. This FOV results in a fisheye look, especially around the edge of the scene. (You can crop that out during editing, if needed.)

• Linear - Mid-range field of view that removes the fisheye distortion. Good for capturing aerial footage or any other shot where you want a more traditional perspective.

Protune

Time Lapse mode contains three capture modes: Time Lapse Video, Time Lapse Photo, and Night Lapse Photo. Each capture mode has its own settings.

Time Lapse Video

Time Lapse Video creates video from frames captured at specific intervals. This option lets you capture a time lapse event and immediately share it as a video. Time Lapse Video is available only in 4K, 2.7K 4:3, and 1080p resolutions and is captured without audio.

The default resolution for Time Lapse Video is 4K, with the default interval set at 0.5 second. For more information, see these topics:

Time Lapse Photo

Time Lapse Photo captures a series of photos at specified intervals. Use this mode to capture photos of any activity, then choose the best ones later. You can also capture photos over a long time frame, then convert them into a video using GoPro Studio (included with Quik for desktop).

The default for Time Lapse Photo is Wide, with the default interval set at 0.5 second. For more information, see these topics:

Time Lapse Video Resolution and FOV

In Time Lapse mode, resolution and FOV apply only to Time Lapse Video.

Video resolution refers to the number of horizontal lines in the video. Higher resolutions result in greater detail and clarity. So, a video with resolution of 2.7K is considered higher quality than 1080p because it consists of 2704 lines, each with a width of 1520 pixels.

The field of view (FOV) refers to how much of the scene (measured in degrees) can be captured through the camera lens. Wide FOV captures the largest amount of the scene.

Available resolutions for Time Lapse Video are 4K, 2.7K 4:3, and 1080p.

• Wide - Largest field of view. Good for action shots to capture as much as possible within the frame. This FOV results in a fisheye look, especially around the edge of the scene. (You can crop that out during editing, if needed.)

• Medium - Mid-range field of view. Has the effect of zooming in on the center of the shot.

• Linear - Mid-range field of view that removes the fisheye distortion. Good for capturing aerial footage or any other shot where you want a more traditional perspective.

• Narrow - Smallest field of view with reduced fisheye distortion. Good for capturing content at a distance. Its most significant effect is that it zooms in on the center of the shot.

Interval determines the rate at which photos are captured. Night Lapse intervals are Continuous, 5, 10, 15, 20, and 30 seconds, and 1, 2, 5, 30, and 60 minutes. Intervals of 4 and 5 seconds are available only when Shutter is set to 2 seconds.

Continuous (default) causes the Interval to match the Shutter setting. For example, if Shutter is set to 10 seconds and Interval is set to Auto, your camera captures a photo every 10 seconds. Photos are captured at 10MP.

• Continuous - Great for all exposures. Captures as quickly as possible, depending on the Shutter setting.

Protune is compatible with professional color correction tools, GoPro Studio (included with the Quik desktop app) and other video and photo editing software).

Protune enables manual control of color, white balance, shutter speed, and more for advanced control and customization of your video footage and photos.

Protune

Protune is available as an advanced setting for supported capture modes. The options for this setting are Off (default) and On. When Protune is on, PT appears on the camera status screen. Protune is not available for Video + Photo, Looping, or Time Lapse Video.

Changes that you make to Protune settings in one capture mode apply only to that capture mode. For example, changing the White Balance for Night Photo does not affect that setting for Burst photos.

• Flat - Provides neutral color profile that can be colorcorrected to better match footage captured with other equipment, offering more flexibility in postproduction. Due to its long curve, Flat captures more details in shadows and highlights.

White Balance

White Balance lets you adjust the color temperature of videos and photos to optimize for cool or warm lighting conditions. Options for this setting are Auto (default), 3000K, 4000K, 4800K, 5500K, 6000K, 6500K, and Native. Lower values result in warmer tones.

You can also select Native to create a minimally color-corrected file from the image sensor that allows for more precise adjustments in post-production.

ISO Limit

ISO applies only to the Video capture mode. This setting determines the camera’s sensitivity to light in low-light environments, and creates a tradeoff between brightness and resulting image noise. Image noise refers to the degree of graininess in the image.

In low light, higher ISO values result in brighter images, but with greater image noise. Lower values result in lower image noise, but darker images.

The way that ISO Limit is applied depends on the Shutter setting:

• Shutter set to Auto: The ISO Limit that you select is used as the maximum ISO value. The ISO value that is applied might be lower, depending on the lighting conditions. Available ISO modes are 1600, 800, and 400.

• Shutter not set to Auto: The ISO Limit that you select is either used as the maximum ISO value (if you select Max as the ISO Mode) or is locked at that value (if you select Lock as the ISO Mode). Available ISO modes are 1600, 800, and 400.

Shutter

The Shutter setting in Protune applies only to Video and determines the amount of time that the shutter is open. The options available for this setting depend on the FPS setting. The default setting is Auto.

TIP: For best results when using the Shutter setting, mount your camera on a tripod or other stable surface to reduce the amount of blur in your video or photos.

Sharpness

Sharpness controls the quality of details captured in your video footage or photos. Options for this setting are High (default), Medium, and Low.

TIP: If you plan to increase sharpness during editing, turn this setting off.

Exposure Value Compensation (EV Comp)

Exposure Value Compensation affects the brightness of your video or photo. Adjusting this setting can improve image quality when shooting in environments with contrasting lighting conditions. This setting is available only if Shutter is set to Auto.

Options for this setting range from -2.0 to +2.0. Higher values result in brighter images. The default setting is 0.

TIP: Exposure Value Compensation adjusts brightness within the existing ISO setting. If brightness has already reached the ISO setting in a low-light environment, increasing the Exposure Value Compensation does not have any effect. To continue increasing the brightness, select a higher ISO value.

Auto-Rotation

This setting lets you determine if you want your captured video or photo to be upside down or right-side up.

Auto (default) - (Auto Image Rotation) Camera automatically selects Up or Down, based on the orientation of the camera when recording begins. This option eliminates the need to flip your image during editing when the camera is mounted upside down.

Up - Camera is used right-side up.

Down - Camera is used upside down. This option eliminates the need to flip your image during editing when the camera is mounted upside down.

Beeps

You can set the volume for the sound indicators to be 100% (default), 70%, or Off. Beeps range from high, medium, low, and mute.

LEDs

This setting determines whether the camera status lights are on or off.

Voice control language

This setting applies only when using the camera with Voice Control or Remo (sold separately). Sets the language that you use for voice commands. You select your voice language the first time you use your camera. You can later change the language with the Capture app or with Remo. For details about using your HERO5 Session with Remo, see the user manual for Remo.

Delete

This setting lets you delete the most recently captured video, photo, burst sequence, or time lapse sequence. You also have the option to delete all files and reformat the memory card. The camera status lights blink until the operation is complete.

Important camera messages

Repairing File - If your last video file was corrupted during recording, the camera displays REPAIRING FILE while it tries to repair the file. When this process is finished, the camera powers off if it is not connected to Capture or a GoPro remote.

If the camera is connected to the app or remote, tap the Shutter button on the app or press the Shutter button on the remote or the camera when the repair is finished to continue using the camera.

The Temperature icon and CAMERA TOO HOT appear on the camera status screen when the camera becomes too hot and needs to cool down. Simply let it sit and cool before attempting to use it again. Your camera was designed to identify conditions of overheating and shuts down when needed.

Microsd Card Messages

No SD card - No card present. The camera requires a microSD, microSDHC or microSDXC card to capture videos and photos.

SD Full - Card is full. Delete files or swap card.

SD Error - Camera is unable to read card formatting. Reformat the card in the camera.

NOTICE: If you select Yes to reformat the card, all of the content on the card is deleted.

TIP: Reformat your microSD card on a regular basis to ensure that the card can continue to receive information from the camera.

• The camera is waterproof to 33’ (10m)—no housing needed. Ensure that the doors are closed before using the camera in or around water, dirt, or sand.

• Before closing the doors, be sure the seals are free of debris. If needed, clean with a cloth.

• Before opening the doors, be sure the camera is free of water or debris. If needed, rinse the camera with fresh water and dry it with a cloth.

• If sand or debris hardens around the doors, soak the camera in warm tap water for 15 minutes and then rinse thoroughly to remove the debris before opening the doors.

• For best audio performance, shake the camera or blow on the mic to remove water and debris from the microphone holes. To prevent damage to the internal waterproof membranes, do not use compressed air to blow into the mic holes.

• After every use in salt water, rinse the camera with fresh water, and dry with a soft cloth.

• To clean the lens, wipe it with a soft, lint-free cloth. If debris becomes lodged between the lens and the trim ring, flush it out with water or air. Do not insert foreign objects around the lens.

Your HERO5 Session™ camera and battery are integrated. You cannot remove the battery from the camera.

The battery icon displayed in the camera status screen blinks and shows a battery low message when the battery drops below 10%. If the battery reaches 0% while recording, the camera saves the file and powers off.

Maximizing battery life

Extreme cold temperatures can decrease battery life. To maximize battery life in cold conditions, keep camera in a warm place prior to use.

When you are not using HERO5 Session, rotate it in the frame so the Shutter button is covered to prevent the camera from accidentally turning on.

Note: To prevent the frame from marking the surface of your camera, leave the latch on the frame open when storing your camera in a frame for a long period of time

If the memory card becomes full or the battery runs out of power while capturing video, your camera automatically stops recording and saves the video before powering off.

WARNING: Using a wall charger other than a GoPro charging device can damage the GoPro camera battery and could result in fire or leakage. With the exception of the GoPro Supercharger (sold separately), only use chargers marked: Output 5V 1A. If you do not know the voltage and current of your charger, use the included USB cable to charge the camera from your computer.

Battery storage and handling

The camera contains sensitive components, including the battery. Avoid exposing your camera to very cold or very hot temperatures. Low or high temperature conditions may temporarily shorten the battery life or cause the camera to temporarily stop working properly. Avoid dramatic changes in temperature or humidity when using the camera, as condensation may form on or within the camera.

The integrated battery in the camera is non-serviceable. Contact GoPro Customer Service for all battery related issues.

Do not dry the camera or battery with an external heat source such as a microwave oven or hair dryer. Damage to the camera or battery caused by contact with liquid inside the camera is not covered under the warranty.

Do not make any unauthorized alterations to the camera. Doing so may compromise safety, regulatory compliance, performance, and may void the warranty.

WARNING: Do not drop, disassemble, open, crush, bend, deform, puncture, shred, microwave, incinerate, or paint the camera. Do not insert foreign objects into any opening on the camera, such as the USB-C port. Do not use the camera if it has been damaged—for example, if cracked, punctured, or harmed by water. Disassembling or puncturing the integrated battery can cause an explosion or fire.

Using the camera while charging

You can capture video and photos while the camera is plugged in to a USB charging adapter, or the GoPro Wall Charger or Auto Charger with the included USB cable. (You cannot record while charging the camera through a computer.) When you stop recording, the camera battery begins to charge.

Note: Because the door is open, the camera is not waterproof during charging

How do i turn off my camera?

If HERO5 Session is not connected to Capture or a GoPro remote, it powers off automatically after you stop recording.

When your camera is connected to the app or remote, tap the Power icon in the app or press the Power/Mode button on the remote to turn off the camera. Wireless remains on.

If your camera goes out of range of the app or remote, or you close the app, press the Menu button to display Turn Camera Off, then press the Shutter [
] button to select it. Wireless remains on.

To turn off connection and power off the camera, press the Menu button, press it repeatedly to display Turn WiFi Off, then press the Shutter button to select it.

Playback on my computer is choppy

Choppy playback is typically not a problem with the file. If your footage skips, one of these situations is likely the cause:

• Using an incompatible video player. Not all video players support the H.264 codec. For best results, use the latest version of Quik for desktop.

• The computer does not meet the minimum requirements for HD playback. The higher the resolution and frame rate of your video, the harder the computer has to work to play it back. Make sure that your computer meets the minimum requirements for the playback software.

• If your computer does not meet the minimum requirements, record at 1080p60 with Protune off, and make sure that all other programs on your computer are closed. If that resolution does not improve the playback, try 720p30.

What software version am i running?

Press the Menu button to turn on the status screen, then press it repeatedly until you get to Exit. The software version number appears in the upper left of the status screen. To exit the menu and turn off the camera, press the Menu button.