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Recently went to Crave on a busy night. Had to wait an hour simply to get water. We were told they had run out of glassware. Waited an hour and half for our first (only) round of drinks. Management was anything but apologetic. Unacceptable.

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Thank StilettoGirl11

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Planned to eat at Crave prior to a concert. Had a reservation made well in advance for 6pm. Arrived early to learn there would be a wait. After waiting more than 30 minutes we requested a manager as the overwhelmed hostess was unable to assist our inquiries. The pompous manager arrived only to dismiss us with his canned response of: "I appreciate your patience and apologize for the wait. We will seat you as soon as a table becomes available." We quickly learned there were several other reservations ahead of us that had yet to be seated. Unacceptable. We had to leave at 6:50 and find some fast food. So much for a lovely dinner with drinks before the show. Clearly Crave is unable to handle reservations and more inept at handling their customers. Nothing was offered for our troubles except the managers cocky smile. This is unfortunate for them considering the multitude of other options downtown.

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1 Thank amberd284

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I made reservations three months ago for tonight at 6:00. My party gets there at 5:50. By 6:50 they still did not have a table available. The manager was horrible with customer service. Did not seem to care and would repeat the same robotic answer like you never spoke to him before. To make the concert in time we had to leave to get fast food. No effort to accommodate us. They failed to honor their reservations and I was embarrassed to have planned an evening there. It was a nightmare.,

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Thank Jillybean030

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dined at Crave for the first time. Eclectic menu. Food was delicious. We all had something different and cleaned our plates. Manager came by twice to see if were ok which was great. Great location, especially if a Red's game is in your plans. Convenient to the underground garage.The glitch came when the server first spoke to us and said Mondays were half price wine night. That is exactly how she worded it. Based on this, my son had a glass with dinner. When the bill came it was full price. My son asked her about the half price and she said "oh, that's on bottles only". Baloney! When she realized we had been misinformed she should have taken it to half price. Maybe it was not an accident. It gor her a bigger bill. I wanted my son to speak to the manager then, but he said he would wait for the survey they said they would send. So enjoy your food, but watch out for the specials!!!! The restaurant isn't noisy like so many are today. We were catching up with an old friend so it was nice to be able to have a conversation without yelling.

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Thank travelmomCincinnati

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.