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About

Registration

1. Why should I choose eanbalive.com?

eanbalive.com has more than 5 years experience in MMORPG field. Our
advantage is our LOW PRICE. It is easy to find out that our prices are
lower than most other sites. Why our prices are usually lower than other
sites? Because we check our competitors’ prices and then make the
lowest prices all the time. But please note low prices do not mean poor
service. Our successful running in past 6 years can prove everything.

2. Should I register to buy on eanbalive.com?

We recommend you to register an account on MmoMiss, because all of your
orders will be recorded in your account if you register; you can then
track your order history, check your order status, and enjoy more other
member privileges. But if you do not want to register, it is also ok,
you can buy directly on our site, but then you will not be able to track
your order history and enjoy other member privileges.

3. Can I use a fake email when I register?

That is strongly not recommended. When we have any update of your
order, we will send emails to your registered email address, so you'd
better register with your frequently used email in order to make your
order being processed smoothly.

4. Can I use a fake phone number when I register?

That is strongly not recommended. For some special orders, we will
call you to verify some information before processing your order. If we
cannot reach your by phone to finish the verification, your order will
not be processed.

Payments

1. What payment methods do you accept?

At present, you can pay by Paypal, Credit Card, Debit Card and Western Union.

2. How can I pay with my Credit Card or Debit Card?

Once you are redirected to the paypal page, you will see an option
as" Pay with an independent Credit Card", you can choose that option and
you will be able to pay with your Credit Card or Debit Card. If your
card is refused, you can contact paypal support and they will check the
reason for you, as we know, some cards are not accepted by paypal.

3. The currency of my Credit Card is not in USD, can I still pay?

Sure! Your Credit Card payment will be made through Paypal, your
Credit Card Company or your bank will determine the currency exchange
rate which will be applied to your payment.

4. How do I pay via Western Union?

Please Click Here to check the details of how to pay via Western Union.

http://www.westernunion.com

5. What is a pending echeck?

Why do I have to wait for it to be cleared? A pending e-check is a
type of payment option available with Paypal. A pending e-check is just
like writing a normal check, except electronically. Just like normal
checks, pending e-checks usually take 3-5 business days to clear while
Paypal verifies the funds are present within the senders account. Once
the check is cleared, the money is transferred to eanbalive.com's account and
then your order will be processed immediately thereafter.

6. What should I do if I want to get a refund?

You can email us your refund request by using your registered email
with your order ID and refund reason, or contact our LiveChat System.
Then our operators will help you handle it.

7. How long it takes until I get my refund?

If you pay by paypal, the money will be shown up in your paypal
account instantly after we refund at our end. If you pay by a Credit
Card, after we refund, it usually takes 3-5 business days for the money
to be shown up in your card.

8. Is it secure to pay on eanbalive.com? Will my personal information be protected?

You never need to worry about the security to pay on eanbalive.com, and your
personal information will be very safely protected. eanbalive.com has been
verified by VeriSign and McAfee. eanbalive.com has taken security measures to
protect our customers' payment information and any other personal
information. We assure all the information you submit will never be
disclosed to any third parties.

Orders and Delivery

1.How long it usually takes to get my order processed?

An order usually can be processed in 1-5 minutes. For some special
orders, we may need further call verification. So please make your phone
available within 30 minutes after you place an order in case the call
verification is needed. If you have any questions about the order
verification, you can contact our Livechat Service.sdzx

2. Why do you need to call me sometimes before processing my order?

In order to confirm your order information is 100% correct, we need
to make a confirmation call with you sometimes before the delivery.

3. How long it usually takes to get the delivery after I make the payment?

Most orders can be delivered in 15-45 minutes. For some special
orders, it may require extra verification which might cause a delay. If
we need extra information from you, we will contact you by phone or
email, and you can also contact us if you have any questions regarding
your order.

4. Sometimes I have confirmed the stock before placing my order, but
later after I place my order, you guys say you are out of stock?

Due to large demand of the game currency on our site, our stock
updates every minute. So the situation you mention could happen, but it
rarely happens since we usually have enough stock.

5. How do you make the delivery if I buy the game currency on your site?

For the game currency, we usually deliver it to you by Mail System or
face to face mode in game; you can contact our Livechat Service for
more details about the delivery.

6. How do you guys do powerleveling? Do you use bots?

We only do manual powerleveling rather than any other illegal methods
like botting, exploiting etc. eanbalive.com has its own powerleveling office
with a lot of professional leverers. Make sure to report us if you find
any illegal method is used during the powerleveling, we will start an
investigation immediately once we get your report. And you will also be
compensated if your account gets destroyed due to the use of illegal
methods during the powerleveling process.

7. Where should I leave my account information if I buy powerleveling service?

You can leave your account information in the comment form, and the
information should include Login/password/character name/country/realm.
If you have any other request, please leave it in the comment form as
well, we will our best to meet your needs.

If you have any other question which is not listed above, you can
contact our 7*24h LiveChat Service or email us, we will give you an
answer as soon as we can. Thank you!