Frequently Asked Questions

You get a free trial period to explore Agorapulse at no charge, no risk, no obligation, and no credit card needed! Your trial is by default our Medium plan, meaning it includes up to 10 profiles, 3 users, and 10 ad campaigns per ad account. If you need more, please contact us here to upgrade your trial.

If you’re not happy with Agorapulse, nothing! But, if you are, we recommend subscribing before your trial ends under the Settings in your dashboard -- you don’t want to lose all of the hard work you’ve put into the tool! Here are detailed instructions and screenshots on how to subscribe.

You can subscribe in-app via credit card (Visa, Mastercard, or AmEx) or PayPal through our secure online payment system. No contracts or commitments necessary — and you can cancel at any time. If you subscribe to a monthly plan, your premium will automatically recur each month on the anniversary of your subscription.

We offer the option to be invoiced for your subscription for our Medium, Large, or Enterprise plans. To cover administrative costs, manual invoices are available only for annual plans without the annual discount. This means your invoice will be the monthly cost of your plan multiplied by 12.

Yes, if you pick monthly billing then the subscription is month-to-month, renewed automatically. However there's no commitment and you can cancel anytime. If you pick annual billing, you're committed for the next 12 months. The annual subscription is pre-paid for one year with a discount of up to 35%.

Yes, you can. Each additional competitor is $5/mo. You will be able to compare Total Fans, Talking about this, Fan posts, Page posts, Interactions, and Engagement. You can learn more about how we calculate these metrics here.

Currently, you can connect any of the following: Facebook business pages, Twitter profiles, Instagram business and personal profiles, Google+ business pages, LinkedIn business pages and personal profiles, YouTube profiles/channels.

Advanced sync offers a quicker sync time than is available in our Small plan. For your organic comments, direct messages, Facebook reviews, Twitter mentions, etc. the sync time will range from 1-5 minutes (usually closer to 1) instead of 5-15 minutes without advanced sync.

Our Support team works around the clock 7 days a week with an average response time of 25 minutes. Our Large and Enterprise plan will receive priority chat + email support as well, which typically means a lower response time and the ability to have access to chat Support directly in the platform.

With each Facebook page, Twitter profile, Instagram profile, and LinkedIn company page you add into Agorapulse, a click on “Reports” will give you all the actionable data you need to evaluate your efforts on social. You can view a sample Metrics Report here and a sample Content Report here. You can download your reports any time you’d like.

Yes, you can publish directly to your Instagram business platform, just like the other platforms! However, Instagram does not allow access to direct publishing for personal profiles. Here are instructions on how to change your personal profile to a business profile.

"We started seeking out a social media platform. But, there was always something missing..."