Refund Policy

Customer satisfaction is our primary goal. We hope you enjoy your experience at Dru Era. However, if for some reason you are not satisfied with a product, please email us at sales @ druera.com within 2 days of receiving the merchandise for return authorization. Once approved, you will be given a return authorization number. Unauthorized returns and refused items will not be accepted for refunds.

Please pack the item in its original packaging (unused) and send back to us with the shipping charges prepaid by you. Clearly mark on the box "RETURN TO VENDOR."

Upon receipt of the return, we will credit your credit card or PayPal account for the full value. Because of their perishable nature, all food and/or beverage items are also non-returnable and non-refundable. We reserve the right to refuse returns that are not sent back within one week of authorization. Please note that REFUSED SHIPMENTS will not be refunded.