Office policies, Insurance and disclaimers

It is the responsibility of the patient to inform our office of any insurance prior to your exam.

Regardless of your insurance status, you are ultimately responsible for the balance of your account for any professional services rendered and materials dispensed by Dr. Goldstone.

If our office accepts assignment on your insurance, we must wait for payment. If your insurance does not pay within 90 days, you must pay the balance due and be reimbursed by your insurance when and if it pays.

Our office cannot guarantee your insurance will pay for services billed. We will make every attempt to verify and inform you of what may or may not be covered. However, if your insurance claim is denied, you are responsible for the full amount of your bill.

If a claim is denied, it is your responsibility to make an appeal to your insurance company. Our office will provide you with any necessary information to assist you in this process.

If you discontinue care without the doctor’s authorization, the balance of your account is due and payable in full immediately, even if your insurance has been filed. If the insurance does pay, our office will forward the payment on to you.

If your account is sent to a collection agency, you will be responsible for all collection costs.

Some HMO insurance plans require a referral before services are rendered. It is YOUR responsibility to obtain a valid referral from your PCP if needed. If you do not have a valid referral, and your insurance company denies the claim, you will be financially responsible for all charges incurred.

A service charge of $25.00 will be charged for all checks returned for any reason, including insufficient funds and stop payments.

Since spectacle lenses are custom made-to-order there are no refunds. In addition, there are no refunds on opened boxes of contact lenses because they can't be returned to the manufacturer.​