3CX Mobile Device Manager review

Are you looking for a comprehensive tool to manage your mobile devices and corporate data on the mobile devices? Read our review of 3CX Mobile Device Manager and learn how it is useful to track mobile devices.

What is 3CX Mobile Device Manager?

Mobile Device Manager (MDM) is a software app used to monitor and track mobile devices like cell phones, tablets, and various other mobile devices. There are several MDM providers, which provide a range of features and services, including:

Locate and trace mobile devices

Secure corporate data

Remotely deploy new apps or remove apps from managed devices

Monitor and control the device usage

Monitor call log and other installed apps

Enforce corporate policies on the devices

Remotely lock the device, if stolen or lost

Remotely erase data

3CX Mobile Device Manager is a popular MDM service, offering all of the above features and many more. Let us analyze various services and features of this solution.

Hosted Service vs installed systems

It offers both Hosted Service and onsite installed systems. The hosted service allows you to take advantage of the monitoring services without installing any software on your premises. All of the necessary applications are hosted by 3CX Mobile Device Manager and you just have to sign up and register your devices.

If you like to have complete control over the systems, you can choose to install the software in your own data center.

Pricing:

If you like to try the 3CX Mobile Device Manager before you buy, you may try their hosted version for free. Sign up today to try the hosted version and register up to 5 devices at no cost. You can see the complete pricing details at their official website. Signing up is very easy and straightforward. Just choose a user name, password and provide your name and email address.

Setting up 3CX Mobile Device Manager

Once you sign up with the service, create and activate an account. After that, it is very straightforward to setup the monitoring services. The steps to manage your mobile devices include:

Download and install 3CX MDM App on each of the devices you want to manage

Remember that you can have a maximum of 5 devices managed, if you are using the free, hosted service. If you need to manage more devices, you will need to upgrade to a paid service.

Download and install 3CX MDM App

Currently, they are offering apps for Android devices, iPhone and iPad. To install 3CX MDM App on Android, access Google Play in your device. If you are Apple device user, download it using iTunes. To find the app, search for "3CX MDM" or "3CX Mobile Device Manager". Depending on your internet speed, it may take a few minutes to download and install the app.

Lock devices remotely/set or change password - You can manage the password of the device remotely and lockout the user from using the device.

Unlock device remotely (remove password)

Remote Wipe - wipe the entire data in the device in case you suspect it has reached the wrong hands.

Location tracking - track where the device is going

The dashboard shows the current location of the devices in a map

Scope for improvement

Even though I am impressed with the features and services offered by 3CX MDM solution, I think there are some opportunities to improve. Here are couple of nice to have options:

1. Whenever we use a command like Lock device or Unlock device, we get a confirmation dialog on the admin screen saying "Message has been sent". It is annoying to see such confirmation messages for each command we use. I would rather prefer to have an option to hide such confirmation dialogs and prefer to see a confirmation only if there is an error in sending the command. It would be ideal if the confirmation dialog can be turned off and on by the administrator.

2. There is an option to send a custom message to all connected devices. However, there is no option for the devices to send a response. It would be ideal if there is a feature for 2-way communication.

3. The option "Unlock" is a bit confusing. It gives an impression that it will "open and give access to the device" but it actually removes the password protection from the device.

These are the suggestions from me to make the product better, but overall, 3CX MDM solution is a great Mobile Device Manager solution.

Article by Tony JohnTony John is a professional blogger from India, who started his first Weblog in 1998 at Tripod.com. Tony switched to blogging as a passion blended business in the year 2000 and currently operates several popular web properties including IndiaStudyChannel.com, Techulator.com, dotnetspider.com and many more.

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