A day in the life of a FSR

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As a Financial Service Representative (FSR) at First Tennessee, you have the daily opportunity to make a difference in the lives of others while personally having a very rewarding career yourself. The training you'll receive as an FSR will prepare you to offer professional advice, along with First Tennessee's assortment of financial products and services, to assist customers in meeting their short term goals and long term dreams.

Although our Financial Center hours are 8:30 – 6:00 PM, Monday through Friday, and 9:00 AM – 1:00 PM on Saturday, you can expect to work a 40 hour week. Although there are portions of each day that require a standard routine, no two days are ever the same. On any given day, you'll be expected to:

Ethically represent First Tennessee Bank in all interactions

Provide award winning customer service

Assist walk-in customers or inbound callers with banking needs

Resolve customer banking issues

Proactively learn about current or potential customer goals and offer appropriate financial solutions

Proactively follow-up with new customers by phone to ensure a positive customer experience

Research customer relationships for opportunities to enhance their financial position

As a Financial Service Representative at First Tennessee Bank, you can see that providing high quality customer service and financial solutions daily are critical for success. While the career is challenging, it's also very rewarding to know each day provides the opportunity to make a positive difference in someone's life.

WHY FIRST TENNESSEE?

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DON'T FORGETIt’s important to monitor your account closely and ensure the cell phone numbers and email addresses with your account are up-to-date, so that we can contact you in the event of an account issue. For more security tips, click below.