That’s Ann Guerra, Executive Director of Dial 2-1-1. Guerra also oversees the In Home Support Services Public Authority and she says the dial 2-1-1- program came in their doors in 2011.Click here to listen to Ann Guerra

The first year, Dial 2-1-1 was averaging 100 to 150 calls a month. Last month they had 400 calls. Guerra says as demand increases so does the information database.Click here to listen to Ann Guerra

Monday thru Friday from 8:30 to 5 calls are answered locally by a local call agent who has been highly trained. Overnight and weekend calls are switched to a call center in Sacramento. Geurra says eventually the service will be answered locally 24 hours a day. Residents can also go online to www.Dial211.com to get information , deal with a crisis, and discover options.