1.
iPad unable to download customization

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

2.
RE: iPad unable to download customization

I have some questions for you that might help me figure out possible problems:

1. Are any of the other users who are also successfully downloading the customization using iPads, or is this the only iPad user?2. Is this user using Wifi , 3G or 4G internet, and was this different for the other users who successfully download the application?3. You did mention there were no changes - but could a permission in 365 have changed for this user? Perhaps even triggered automatically by a company policy - or any other change similar to this one?4. Did this iPad user change some settings on the iPad itself recently?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

I have some questions for you that might help me figure out possible problems:

1. Are any of the other users who are also successfully downloading the customization using iPads, or is this the only iPad user?2. Is this user using Wifi , 3G or 4G internet, and was this different for the other users who successfully download the application?3. You did mention there were no changes - but could a permission in 365 have changed for this user? Perhaps even triggered automatically by a company policy - or any other change similar to this one?4. Did this iPad user change some settings on the iPad itself recently?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

Regards

------------------------------LD------------------------------

4.
RE: iPad unable to download customization

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

Regards

------------------------------LD------------------------------

5.
RE: iPad unable to download customization

Thanks for all the responses thus far. Unfortunately the user is still unable to open the app on his iPad due to the error when downloading the customization. We tried the tap and wiggle delete, but no luck!

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

Regards

------------------------------LD------------------------------

6.
RE: iPad unable to download customization

​You might want to check their security role. We recently had this issue and had to contact Microsoft. Seems that one of the permissions needed in the security role was not there as it had been before. We are still waiting to find out why this changed when we had not done anything with security roles with our current customizations.

We were told the following:That specific permission is located under the "Customization" tab, and would be the "Read" column for the "Process" entity.

Sure enough that worked. We still have a few issues that we are waiting to determine why the role changed when we imported the updates from our DEV system, but this is the fix we had to use. Hope this helps.

Thanks for all the responses thus far. Unfortunately the user is still unable to open the app on his iPad due to the error when downloading the customization. We tried the tap and wiggle delete, but no luck!

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

​You might want to check their security role. We recently had this issue and had to contact Microsoft. Seems that one of the permissions needed in the security role was not there as it had been before. We are still waiting to find out why this changed when we had not done anything with security roles with our current customizations.

We were told the following:That specific permission is located under the "Customization" tab, and would be the "Read" column for the "Process" entity.

Sure enough that worked. We still have a few issues that we are waiting to determine why the role changed when we imported the updates from our DEV system, but this is the fix we had to use. Hope this helps.

Thanks for all the responses thus far. Unfortunately the user is still unable to open the app on his iPad due to the error when downloading the customization. We tried the tap and wiggle delete, but no luck!

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

CRM Online 2015 Update 1 introduced a new version of Dynamics 365 for phones that's based on and shares many of the features of Dynamics 365 for tablets. To use this new version of Dynamics 365 for phones, you must be running CRM Online 2015 Update 1 or later or Microsoft Dynamics 365 on-premises or later.

​You might want to check their security role. We recently had this issue and had to contact Microsoft. Seems that one of the permissions needed in the security role was not there as it had been before. We are still waiting to find out why this changed when we had not done anything with security roles with our current customizations.

We were told the following:That specific permission is located under the "Customization" tab, and would be the "Read" column for the "Process" entity.

Sure enough that worked. We still have a few issues that we are waiting to determine why the role changed when we imported the updates from our DEV system, but this is the fix we had to use. Hope this helps.

Thanks for all the responses thus far. Unfortunately the user is still unable to open the app on his iPad due to the error when downloading the customization. We tried the tap and wiggle delete, but no luck!

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

Regards

------------------------------LD------------------------------

9.
RE: iPad unable to download customization

Just an update. Still no fix for this and an additional user is reporting the same issue but this time when using a Galaxy S6 device on Android v7/1GB RAM. Any suggestions before I escalate to Microsoft?

CRM Online 2015 Update 1 introduced a new version of Dynamics 365 for phones that's based on and shares many of the features of Dynamics 365 for tablets. To use this new version of Dynamics 365 for phones, you must be running CRM Online 2015 Update 1 or later or Microsoft Dynamics 365 on-premises or later.

​You might want to check their security role. We recently had this issue and had to contact Microsoft. Seems that one of the permissions needed in the security role was not there as it had been before. We are still waiting to find out why this changed when we had not done anything with security roles with our current customizations.

We were told the following:That specific permission is located under the "Customization" tab, and would be the "Read" column for the "Process" entity.

Sure enough that worked. We still have a few issues that we are waiting to determine why the role changed when we imported the updates from our DEV system, but this is the fix we had to use. Hope this helps.

Thanks for all the responses thus far. Unfortunately the user is still unable to open the app on his iPad due to the error when downloading the customization. We tried the tap and wiggle delete, but no luck!

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

Troubleshooting and things to know about Dynamics 365 for phones and tablets

If you receive this message for a record which has a non-deleted process assigned to it, you should manually synchronize Dynamics 365 for tablets with your Dynamics 365 data. Close the Dynamics 365 for tablets app, reopen, and then choose to download the latest customizations.

Just an update. Still no fix for this and an additional user is reporting the same issue but this time when using a Galaxy S6 device on Android v7/1GB RAM. Any suggestions before I escalate to Microsoft?

CRM Online 2015 Update 1 introduced a new version of Dynamics 365 for phones that's based on and shares many of the features of Dynamics 365 for tablets. To use this new version of Dynamics 365 for phones, you must be running CRM Online 2015 Update 1 or later or Microsoft Dynamics 365 on-premises or later.

​You might want to check their security role. We recently had this issue and had to contact Microsoft. Seems that one of the permissions needed in the security role was not there as it had been before. We are still waiting to find out why this changed when we had not done anything with security roles with our current customizations.

We were told the following:That specific permission is located under the "Customization" tab, and would be the "Read" column for the "Process" entity.

Sure enough that worked. We still have a few issues that we are waiting to determine why the role changed when we imported the updates from our DEV system, but this is the fix we had to use. Hope this helps.

Thanks for all the responses thus far. Unfortunately the user is still unable to open the app on his iPad due to the error when downloading the customization. We tried the tap and wiggle delete, but no luck!

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations

Troubleshooting and things to know about Dynamics 365 for phones and tablets

If you receive this message for a record which has a non-deleted process assigned to it, you should manually synchronize Dynamics 365 for tablets with your Dynamics 365 data. Close the Dynamics 365 for tablets app, reopen, and then choose to download the latest customizations.

Just an update. Still no fix for this and an additional user is reporting the same issue but this time when using a Galaxy S6 device on Android v7/1GB RAM. Any suggestions before I escalate to Microsoft?

CRM Online 2015 Update 1 introduced a new version of Dynamics 365 for phones that's based on and shares many of the features of Dynamics 365 for tablets. To use this new version of Dynamics 365 for phones, you must be running CRM Online 2015 Update 1 or later or Microsoft Dynamics 365 on-premises or later.

​You might want to check their security role. We recently had this issue and had to contact Microsoft. Seems that one of the permissions needed in the security role was not there as it had been before. We are still waiting to find out why this changed when we had not done anything with security roles with our current customizations.

We were told the following:That specific permission is located under the "Customization" tab, and would be the "Read" column for the "Process" entity.

Sure enough that worked. We still have a few issues that we are waiting to determine why the role changed when we imported the updates from our DEV system, but this is the fix we had to use. Hope this helps.

Thanks for all the responses thus far. Unfortunately the user is still unable to open the app on his iPad due to the error when downloading the customization. We tried the tap and wiggle delete, but no luck!

​I always recommend to users that, in addition to ensuring they have at least 1 GB of free storage space, they should close all other apps and keep touching their screen to keep it from going dark anytime they are downloading changes, installing for the first time or reinstalling. Still, we do see issues with users getting errors during launch or their app prompting them to download changes each time they launch and the oly solution seems to be to delete the app and reinstall....have you tried that yet?

Please help. One of our users is unable to install recent customization when using the mobile app on his iPad. After successfully logging into the app the customization download screen appears but around step 3/5 a generic error is displayed "An error occurred while initializing the app.try again, or restart the app" with correlation-id: d03d7dcc-62d0-c76b-149a-1cd05cd81c8e.

User was able to successfully access app a few days ago, and no major changes have occurred to system.User has plenty of storage space on deviceAll other users are able to download recent customizations