Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern Fraser Muir Holdings Ltd's (under the brand name Katherine Daniels Cosmetics) relationship with you in relation to this website.

The term "Fraser Muir Holdings Ltd", “Katherine Daniels Cosmetics” “Katherine Daniels” or “KDC” or "us" or "we" refers to the owner of the website whose registered office is Fraser Muir Holdings Ltd, The Grange, Beeston Green, Sandy, Bedfordshire, SG19 1PG (UK). The term "you" refers to the user or viewer of our website.

This website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Fraser Muir Holdings Ltd.’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Fraser Muir Holdings Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Fraser Muir Holdings Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Fraser Muir Holdings Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Internet copyright notice

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to local storage extracts for your personal and non-commercial use only.

you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Our website and the distance selling regulations

Under the distance selling regulations, goods must be delivered within a specific time frame:

For avoidance of doubt, our working days are Monday to Friday, 9am to 5pm excluding statutory holidays.

If we receive your order before 11am on a working day we will aim to dispatch your order on the same day. If your order is received after 11am, or we are unable to dispatch on the same day, then we will aim to dispatch it on the next working day.

We send products via DPD courier service. You will be notified via email and text your delivery time slot on the day of delivery.

Whilst these services are usually next working day services, they are not guaranteed services and as such, we make no guarantee for delivery within a set time frame.

Please note that these services require a signatory. Parcels will not be left without a signatory, your delivery driver will contact you on the day of delivery to ensure you are available. Please instruct the driver of an alternative arrangement if your time slot is unsuitable.

If you have not received your order after 3 working days, please contact us with your order details and we will do what we can to track your order within the constraints of the carriers.

If, for any reason we are unable to fulfil your order within 30 days from date of order, we will inform you immediately. We may offer you an alternative, but you are under no obligation to accept and are quite within your rights to ask for a full refund.

Cooling off period and your right to cancel

Please note that our products are perishable and therefore are not subject to the Distance Selling Regulations Cooling Off Period.

Once your order is dispatched you have no right to cancel.

Damaged goods

Any orders that arrive damaged must be signed for as such, and notification of said damage must be made to us in writing within 2 working days of receipt of order with photographic evidence of the damage.

Written notice can be made by post or email.

We will endeavour to replace any damages with a like for like product.

Faulty goods

We accept no liability whatsoever for the purchase and use of products which are not suited for your skin type – this includes, but is not limited to, skin reactions. If you are unsure if an item is suitable for you, please visit your local Katherine Daniels Cosmetics salon who will be able to advise you.

We insist that you patch test any items before first use to ensure skin compatibility.

Advertised results are based on clinical and subjective test results and we in no way guarantee you will achieve these results. As such, we will accept no liability for the non-achievement of any results and do not class non-achievement of results as a faulty product.

We do not recommend the use of any of the Katherine Daniels Cosmetics homecare products without a current and up to date skin consultation and prescription from a Katherine Daniels Cosmetics Appointed Therapist.

If your item is found to be faulty, you must notify us in writing detailing the fault and providing photographic evidence where possible within 7 days from date of receipt of order. Please do not return goods until we have issued you with a returns number if applicable.

Written notice can be made by post or email.

Goods will ONLY be accepted back for exchange if the above procedure has been followed.

Returns

If we have agreed that you can return goods, they must be returned to Fraser Muir Holdings Ltd, The Grange, Beeston Green, Sandy, Bedfordshire, SG1P 1PG after we have provided you with a returns number which you must write clearly on the packaging.

All returns must be accompanied by a returns number and your contact details.

Failure to specify your returns number may result in us being unable to processing your return.

How to avoid skin reactions

We insist that you patch test any items before first use to ensure skin compatibility.

We also insist that you check the full ingredients list to ensure that you are not allergic to any of the ingredients.

Do not use any of our products after a surface peel, surgery, microdermabrasion, sunbeds, prolonged sun exposure or any other invasive procedure unless you have been specifically advised to do so by a qualified Katherine Daniels Cosmetics Therapist, who has seen your skin immediately after said procedure.

Do not use our products on open wounds or broken skin and only use them as directed.

Avoid mucus membranes and the eyes unless stated otherwise.

Do not ingest any of our products.

Skin reactions are extremely rare but can occasionally happen. If you feel that you are reacting to a product, please rinse off the product immediately with lukewarm water only and seek advice straight away, either from ourselves on 01767 682 288, your Katherine Daniels Cosmetics therapist or a medical professional.

Please note that some products can cause mild tingling sensations and subtle colour change to the skin when first used – this is totally normal.

Some products are designed to flush the toxins from the skin, and as such, you may notice some blemishes occurring to start with – this is an occasional occurrence and is normal as the skin is expelling dirt and toxins however, if in doubt, please visit a Katherine Daniels Cosmetics Therapist.

Homecare Products

To ensure that your skin is receiving the most appropriate and best care in between your salon visits, please take note of the following:

Katherine Daniels Cosmetics homecare products should only be purchased after you have had your skin analysed and specific, suitable products, prescribed for your home use by your qualified Katherine Daniels Cosmetics Therapist.

Your skin analysis should be repeated at least two or three times per year, to be accurate and up-to-date.

No warranties or guarantees for skin type or product suitability are given for Katherine Daniels Cosmetics homecare products, without a current Katherine Daniels Cosmetics homecare prescription from your Katherine Daniels Cosmetics Therapist. Katherine Daniels Cosmetics Appointed Stockists should not sell homecare products without such a consultation.

Skin analysis and consultation are usually free, or in some cases a small charge is made. Please phone any Katherine Daniels Cosmetics Appointed Stockist for an appointment, or ask for your Katherine Daniels Cosmetics Homecare Prescription at your next salon visit.

Katherine Daniels competitions and promotional offers

Employees of Fraser Muir Holdings, their family members or anyone else connected in any way with the competition/promotion or helping to set up the competition/promotion are not permitted to enter or take part.

By entering any of our competitions/promotions, an entrant is indicating his/her agreement to be bound by these and the applicable terms and conditions.

No responsibility can be accepted for entries not received for whatever reason.

We reserve the right to cancel or amend competitions/promotions and their terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of our control. Any changes to the competition/promotion will be notified to entrants as soon as possible.

We are not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition/promotion.

No cash alternative to prizes and/or discounts will be offered. Prizes, products, treatments and discounts are non-transferable and are subject to availability. We reserve the right to substitute any prize, product, treatment or discount with another of equivalent value without giving notice.

Our decision in respect of all matters to do with our competitions/promotions will be final and no correspondence will be entered into.

Any personal data relating to the participant of the compertitions/promotion will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. The participant agrees to the use of his/her details for marketing purposes.

You are providing your information to Fraser Muir Holdings and not to any other party. The information provided will be used in conjunction with the Privacy Policy found on this website.

Participants to the competitions/promotions will be deemed as acceptance of these and the following terms and conditions.

The competitions/promotions and these terms and conditions are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Social Media Competitions

There is no entry fee and no purchase necessary to enter this competition.

Route to entry for the competition and details of how to enter are via Social Media

Closing date for entry will be noted on opening the competition. After this date no further entries to the competition will be permitted.

The rules of the competition and the prize for each winner are listed on the social network platform to which the competition is running.

Winners will be chosen by a random number generator.

The winner will be notified on the social media platform the competition is running on. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The prize will be sent on receipt of address details.

The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Entry into the competition will be deemed as acceptance of these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network.

Birthday Competition

Promotion only available when you place your Katherine Daniels order between Friday 30th October and midnight on Sunday 1st November.

If you include your favourite Katherine Daniels product in your order, and review it on the Katherine Daniels website, we’ll give you a second one for free!

To qualify for a free second product, you will need to leave a review on your favourite product within 24 hours of placing your order.

Any orders submitted without a review will be processed as normal and your free item will not be included.

Any orders placed after midnight on Sunday 1st November will not qualify for a second free item.

Summer Folding Washbag promotion 2017

Buy any* three full size retail items from our Skin Defence and Skin Boost range and you will receive a complimentary Katherine Daniels Folding Washbag.

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