Shipping and Returns Policy

Shipping

Laef Style aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your item(s) shipped to you as fast as possible.

If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, our postage service personnel may leave a card giving you instructions on collection from the Postage Company.

Orders received AND paid before 5pm from Sunday till Friday (Malaysia Time Zone) will be proceed within 24-48 hours. Orders received AND paid after 5pm (Malaysia Time Zone) will begin processing in the following working day. No delivery on Sunday.

Following are the estimated delivery time frame provided by our Postage Company:

Expect delivery between 4 - 10 working days, depending on the time it takes for customs clearance.

Other countries

Expect delivery between 6 - 11 working days, depending on the time it takes for customs clearance.

The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days.

Delivery cost is based on delivery service, price and weight of item(s), insurance and destination. To determine the cost, please add your selected item(s) to your cart and proceed to checkout. You will be able to view the shipping/handling costs on the review page of the checkout process.

We are proud to offer free shipping for orders above RM100 for West Malaysia and above RM150 for East Malaysia.

Following are the estimated delivery cost provided by our Postage Company:

For international orders, your parcel may be charged customs or import duties depending on the value of your order. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Laef Style’s hands, and vary widely from country to country, so we are unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your Customer Service team so you’re not surprised if there are any unexpected delivery charges at your end.

You may track your order at http://www.expresstrack.net/. Please use the tracking ID sent to you in the dispatch email. As a precaution, please keep the receipt of the delivered product.

In the rare circumstance that your item(s) has a defect or is missing from your order, please contact our Customer Service team.

Return

You can return any item(s) related to incorrect design for a full-price refund within 7 working days of receiving your original order, for both international and Malaysia orders. Returned item(s) must be in original condition (unworn, unwashed, unaltered) with the tags, including Laef Style hangtags attached.

For good baby hygiene practicing, exchange for different size is not allowed. Sizes of all item(s) are clearly stated in the item(s) description. Please allow 2-3cm of difference in our measurements.

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising from any delivery. However we choose the best Postage Company to deliver and pick up your returned item(s).

Item(s) can only be returned for money amount paid refunded back to your account.

For refunds via Bank Transfers, Credit Cards as well as Paypal it will take 5-14 working days for your refund to be reflected into your Bank/Credit Card/Paypal account from the day we receive your returned item(s) in our warehouse. Please note that your banking institution may require additional days to process and post this transaction to your account.

Refunds can only be processed if it is initiated by the Laef Style account holder and will only be processed to the Laef Style account holder. The information provided should match specific information in our database.

If you wish to return an item(s), please fill in the Returns Slip emailed by our Customer Service team and send it to us together with the returned item(s) in original packaging.

For Malaysia, we now offer a FREE Collect+Return service where we collect your returned item(s) from your place. Followings are the steps:

Provide us your available time and address for pick up delivery.

Airway bill will be send to you once pick up arrangement has confirmed.

Print out the airway bill and pass it to postage service personnel together with your returned item(s) and Return Slip.

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising from changes on pick up time after we have provide you the airway bill.

For international, send the returned item(s) through Post Office counters to the following returned address:

LAEF STYLE FASHION TRADING

A-5-2 Setapak Ria Condo,

Jalan Genting Kelang,

53300 Setapak,

Kuala Lumpur.

Please do not post the package without obtaining a certificate of posting. Keep your certificate of postage safe as you will need this as your proof of refund. You are responsible for all item(s) sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased item(s) to us. Please ensure to package the item(s) well to prevent damage. We strongly recommend that you use a reliable postage service with parcel tracking services. We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising from any delivery.

Once we receive the returned item(s), we will process your request within 5 working days. Email notification will be sent to you once refund has been made. Again, please note that refund for returned item(s) is only granted once returned item(s) have been deemed to be unworn and unused in original packaging and condition. We have the right to deny credit if the item(s) returned do not meet our return policy standards.

All payments and refunds are charged in Ringgit Malaysia (RM). We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.

Should you have any further enquiries, please feel free to contact our Customer Service team.