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How do I request for a refund?

Taobao Refunds

Refunds for Taobao payments will first be deposited to RateX before being transferred to you.

Once the refund is processed, kindly inform us of the breakdown of refund transactions and your RateX Order ID.

We will verify the refunds on our end and process a refund according to your payment method.

Amazon Refunds

Amazon refunds are credited back to your Amazon account Gift Card balance. This will usually take some time to process. You can use the credits to offset future Amazon purchases. You may view your balance at https://www.amazon.com/gp/css/gc/balance.

For more information on requesting for refunds from Taobao, click here.