In addition to certain guarantees provided by law, LegalZoom guarantees your satisfaction with our services and support. Because our company was created by experienced attorneys, we strive to be the best legal document service on the web. If you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LegalZoom orders.

LegalZoom Satisfaction Guarantee Details:

If you're not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we've received all of the documents and materials sent to you. Unfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.

If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.

Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom's service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.

Since we're dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom - not changes to your situation or your state of mind.

Press Mentions & Press Releases

Thank you for visiting LegalZoom’s press center. At LegalZoom, our mission is directly tied to empowering others. By providing this easy-to-use resource for current and archival press releases, we hope to empower you as we do our customers. If you would like to be added to our press release distribution list or would like more information about LegalZoom please contact us via:

Press Mentions

If you've ever dreamed of starting your own business, 2014 might just be the year to do it. A recent survey of new business owners indicates that the future is finally looking brighter for aspiring entrepreneurs.

The survey — conducted by theKauffman Foundation, a private, nonpartisan organization, and LegalZoom, an online legal resource for individuals and more...

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Press Releases

(Los Angeles, CA – December 22, 2009) – With nearly 50,000 views on YouTube and hundreds of customer stories, LegalZoom proudly announces the winners of their customer “Tell Us Your Story” contest. “We’re honored to hear inspiring stories from LegalZoom customers every day. This video contest shines the spotlight on our customers, and we hope this collection of stories will more...

(Los Angeles, CA – October 23, 2009) – A recent survey[1]conducted by Insight Express for LegalZoom.com found that 70 percent of adults do not have a will. The results suggest that most adults do not understand the real value and scope that an up-to-date will can provide. Protecting your loved ones from the hassles of probate, ensuring intended asset distribution, and, more...

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These materials are historical and archived. These materials may contain "forward-looking" statements. These forward-looking statements may be identified by terms such as "believe", "expect", "may", "will", "anticipate", "estimate", "seek", "plan", "intend" and the negative of these terms or other similar expressions. Forward-looking statements involve known and unknown risks,
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the results of any revisions to these forward-looking statements that may be made to reflect events or circumstances after the date these statements were made.

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