I have been having the same issue for over 3 months now. I called to cancel the webstore only (now Bigcommerce) but I am transferred thru intuit to homestead and then put on eternal hold! I held for 48 minutes because I'm desperate to get the billing to stop, but no one ever picked up. I want to keep my website but I just want to get rid of the online store:/ please help, they keep billing me every month and I haven't even set the store up? Could someone please let me know what I need to do. Thanks so much

Hi Mike I would like to cancel my storefront as well the one that cost around $37/Mos..... I'd like to keep the website tho... If it is possible is it okey if I could get a refund for a couple of months as well?...It's difficult contacting Homestead wanted to cancel it for months now

We can do that for you, but we first need to let you know that all data in the Storefront will be deleted after we close it. If you would like to backup any data or design work for a later possible store, then check out this topic on data backup.

When you are ready to cancel, please type "Confirm delete" in this topic.

It would be nice if you all made the cancellation process easier. It would also be nice if it was possible to reach a customer service representative via phone. With that said, I cancelled an "add-on" site today. I pay an additional $2.00 per month for this now cancelled website. I would like to make sure that I am not billed for it in the future. How do I assure that my credit card will no longer be billed for this? Thank you.

This is a topic for cancelling your entire account. Please read the topic for removing add on services. Before you can remove the additional sites charge, you must remove the second website. I see 2 sites still showing. You will need to log in to your Homestead account and go to the Websites manager. From the drop down, select the site you wish to remove. Under the Edit site button, you will see a link that says more. Click it and you will see an option to delete the site. Once deleted, please let me know in the topic for removing add on services and I will remove it for you.

I am sorry, but phone and online chat are currently available only Monday-Friday, but employees are here in the community 7 days a week.

As I wrote 3 days ago: "I want to cancel my account and my site, but this stops me: "We are unable to delete your website because you have a domain name associated with it." Can you help me? " Nothing is happening, I have paid my billes to Homestead for many years, but now I don't need the my site anymore. I have deleted all my pages. How do I close my account and get out!

Able to set up online, but have to wait for the call center to open to cancel.And I was just going to cancel and start another account due to domain name needs.But no--that little bit of a glimpse into how things work indicates to me that they do not need my business.

I have just signed up for the starter package, I had to go as far as signing up for the 30 day free trial to be able to see just what is available for that price.
What is available for that price is not suitable and I refuse to pay x4 times that price for a service that is suitable.

How do I cancel my 30 day free trial before it starts. ?

This reply was created from a merged topic originally titled Help me OUT !.

Hey guys! I just started a website and I used the "free for a year" version. After I'm done with my free year, can I delete my account for good and not have to pay anything? I really don't want to spend any money on this.

hello, i am going to transfer my domain from homestead also i have added my credit card info in the time of registration, so after transferring my domian, how to delete my account? and is there will be any charge to my credit card if i dont use homestead as i am going to traansfer it?

I created an account by mistake Now I want to UNCREATE it - I mean remove all my personal and Credit Card details from this website. Does anyone know how to do this?
Also why just repeat questions in an email - Why not email ANSWERS?
I am David magus731@yahoo.com