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Returns

We want you to feel happy and secure about shopping with SHOEBACCA.com. In the event that you aren't completely satisfied with your purchase, you can return your merchandise in unworn condition including manufacturer's box with original tags.

365 Day Returns Policy

Shoebacca purchases are eligible for returns free of charge for up 365 days after the original purchase date for a full refund.

Return Instructions

If you did purchase directly from the Shoebacca website, then you should log into your Shoebacca account and go to My Account and find the order and item you would like to submit a return for. Then simply follow the return instructions from our website.

Standard Refunds

Refunds can only be issued to the form of payment used on the original order.

Shipping charges will not be refunded

Most refunds will post to your account within 2-5 business days however some banks can take up to 4 weeks to post the refund.

PayPal refunds that are returned more than 60 days from the date of purchase will be issued a check. Please allow 3-4 weeks to receive your check in the mail.

Standard Exchanges

If you need a different item, color, or size, please go ahead and place a new order to ensure the item you want doesn't sell out before your refund has been issued.