Amron International Rolls Out Communicator Maintenance Program

Mar 8, 2012 7:00:00 PM

Full-service system keeps Amcom units in compliance with IMCA guidelines

VISTA, Calif., March 8, 2012 — Amron International, a leading manufacturer and supplier of commercial diving equipment, has introduced a new program that helps its customers using the company’s Amcom Communicators stay in compliance with the scheduled maintenance guidelines set by the International Marine Contractors Association (IMCA).

In an effort to help Amcom owners satisfy IMCA’s maintenance schedule, Amron has launched a comprehensive program that allows Amcom owners to send in their communicators annually for a thorough inspection. In addition, the examination and any needed repairs will be completed with priority service, meaning a guaranteed turnaround time of 72 hours upon arrival of the unit, barring special circumstances, instead of the typical three weeks. The program also makes it easier for users to perform the required biannual basic cleaning and functionality testing on their own.

“This new program was started because we like to think of our customers as partners,” said Joe Esparza, Product Manager, Amron International. “When one of our long-time accounts, Miami Divers, asked us if we could help them keep their Amcom units in compliance, of course we agreed. They not only wanted to meet the IMCA standard, but exceed it. It also got us thinking that we could develop a full-service program for every Amcom owner. After working out all the details, I think we’ve got a system our customers will want to take advantage of. We take care of all the paperwork, any problems with the communicators get fixed, and IMCA will be satisfied the units meet, and actually go beyond, the maintenance standards.”

Amron will automatically notify plan participants with a reminder when their communicators are due for scheduled maintenance. As part of the terms of the agreement, each customer starts the process by sending Amron a tracking number so the company can prepare for the unit’s arrival.

In order to cut down on service delays, the customer gives Amron pre-approvals on repair costs up to $200 for the Amcom I Communicator and $300 for the Amcom II and Amcom III Communicators. If no repairs need to be made, the cost of the inspection and completed paperwork is only $100.

If extensive repairs need to be made and rise above the pre-set threshold, Amron will contact the account for approval. This occurs if parts need to be ordered and the 72-hour window is going to be exceeded. In the instances of long-term repairs, Amron will offer a Free Loaner of a communicator, ensuring minimal interruption to the customer’s diving operations. The account simply pays incoming and outgoing freight, as well as a refundable deposit on the loaner unit.

About Amron InternationalDriven by its customer-first mentality, Amron engineers and distributes a diverse and comprehensive line of products and services for commercial and recreational diving, tactical and outdoor equipment, and hyperbaric chambers. Founded in 1978, Amron has grown into an international industry leader with sales in more than 50 countries. For more information, please visit www.amronintl.com.