Case Management Our Case Managers provide support and resources for individuals 16 years of age and older who are experiencing mental health problems and their families, with the aim of helping them to achieve personal recovery goals and improve quality of life.

We support our clients and their family members through activities such as the following: assessment, symptom management, psychosocial and holistic health education, skills building and development, supportive counselling, linguistic and cultural interpretation support; service coordination, referral and liaison; advocacy for service users’ needs, practical support for daily living, escort, educational and skills building group, support for family caregivers and discharge planning.

To access Case Management Service, you can download the application form from the Access Point (formerly Access 1) website at www.theaccesspoint.ca, or contact their multilingual staff for services in English, Cantonese, Mandarin or Vietnamese at 416-640-1934.