Terms & Conditions

Book Online

Legal Notice

1.- General information

The present legal notice sets out the general conditions that regulate access and use of this website http://www.hoteldulcenombre.com, hereafter "the Website".

By using the Website implies the express and full acceptance of these terms.

The Website is owned by
GESTION HOTELERA DULCE NOMBRE S.L.

In accordance with the provisions of Law Nº 34/2002, of 11 July, on Information Society and E-Commerce Services, it is hereby stated that
GESTION HOTELERA DULCE NOMBRE S.L. has its legal address in C/ DULCE NOMBRE 10 and is registered in the Registro Mercantil.

The contact email address
GESTION HOTELERA DULCE NOMBRE S.L. is info@hoteldulcenombre.com.It is also possible to contact with
GESTION HOTELERA DULCE NOMBRE S.L. by phone 956685344, from Monday to Thursday from 9 am to 18pm and on Friday from 8 am to 15 pm (CET).

2.- Terms of Use.

Sleep and Go SL provides through this Web site a platform where hotel establishments may promote their accommodation services and Website users can make reservations online. By making a reservation through this Website the user enters into a contract directly with the hotel establishment he has booked. SLEEP AND GO,SL,only acts as intermediary between the hotel and the user, by transmitting the reservation data to the hotel establishment and by sending a confirmation email to the user on behalf of the booked hotel establishment.

At the same time, the customer consents, through the acceptance of the reservation, for the treatment of the data from the credit card in order to complete the reservation, as well as for its storage as security deposit in case of possible damages or extra expenses.

The user declares that he/she is over 18 years old and has the legal capacity to acquire the services offered through the Website.

The use of the Website by the user expressly implies full acceptance of and unreserved consent to each and everyone of these Terms of Use:

It is not allowed to modify the Website nor its contents. The use without authorisation or the damages caused as a result of any breach of this rule, shall give rise to all pertinent legal action and, where appropriate, the liabilities arising from such action.

The access to the website and use of the information contained in it are the sole responsibility of the person carrying out these activities.

It is prohibited to send unsolicited bulkemails or unsolicited emails(SPAM) addressed to any email accounts used in this Website.

It is prohibited to use this website for commercial purposes or in any inappropriate manner for user´s own purposes

The user may not copy, reproduce, transmit or distribute in anyway the Website content or the services that can be obtained through it.The user undertakes not to make a negligent, fraudulent or illegal use of the Website, and is committed to not damage the image or rights of
GESTION HOTELERA DULCE NOMBRE S.L. or of third parties.

The user shall refrain from obstruct the performance of the Website, impersonating another user or person, checking vulnerabilities and, generally, making any kind of use that can damage the normal performance of the Website.

The user shall not access the Website in a way that it may damage, deteroriate, disable or overload the services and /or the information provided.

The user agrees that
GESTION HOTELERA DULCE NOMBRE S.L. may terminate user´s access to and use of the Website,if
GESTION HOTELERA DULCE NOMBRE S.L. reasonably believes that the user has acted contrary to the provisions of these Terms of Use.

These Terms of Use are subject to the Spanish legislation, and the contract with the user will be signed in Spanish or in another available language selected by the user.

3.- User content

The Website allows the user to include comments and ratings about hotel establishments as well as other kind of contents. These comments or ratings will be posted on the Website so that anyone visiting it will have access to them.

The user is solely responsible for the content posted by him/her on the Website, agreeing that such content will not infringe rights of third parties, be contrary to law, morality and public order, or include advertising content of any kind.

GESTION HOTELERA DULCE NOMBRE S.L. does not edit, select, control, guarantee or endorse the content of the user. In case the user considers that any content of the Website violates his/her rights, please contact
GESTION HOTELERA DULCE NOMBRE S.L..

Notwithstanding the foregoing,
GESTION HOTELERA DULCE NOMBRE S.L. reserves the right to modify or remove, totally or partially, at anytime, and in its sole discretion, any user content.

The user is responsible for maintaining the confidentiality of his/her passwords, and for ensuring the accuracy of the personal information provided.

4.- Limitation of liability of
GESTION HOTELERA DULCE NOMBRE S.L.

This Website aims to make available to users all kinds of services and information related to
GESTION HOTELERA DULCE NOMBRE S.L. as well as the information about the establishments offered by accommodation companies. It aims to ensure this information is up-to-date and accurate, however
GESTION HOTELERA DULCE NOMBRE S.L. shall not be responsible or liable for the information contained in these pages.

In this sense, the information displayed is provided by the hotel establishements. They have been provided with the access to an extranet where they can update rates, availability and other informations shown on the Website and are responsible for the accuracy of these informations. Although
GESTION HOTELERA DULCE NOMBRE S.L. aims to provide the best possible service, it cannot guarantee that all the information is exact, complete or correct. It does not accept either any liability for errors (obvious and typographical errors), service interruptions (due to temporary and/or partial server outages or due to repairs, upgrades and maintenance of the Website or due to any other reason)inaccurate, misleading or false information or lack of information. The hotel establishment is responsible for the accuracy and correctness of the information at all times (both descriptive and that regarding rates and availability) which is displayed on the Website.

Both access to the Website, and the use made of the information contained in it are the sole responsibility of the person carrying out these activities.
GESTION HOTELERA DULCE NOMBRE S.L. is not responsible for any consequence or damage arising from such access or use of information, with the exception of any actions resulting from the applicable legal provisions.

The Website may contain links to external websites over which
GESTION HOTELERA DULCE NOMBRE S.L. has no control and for which, therefore,
GESTION HOTELERA DULCE NOMBRE S.L. does not accept any responsibility.

GESTION HOTELERA DULCE NOMBRE S.L. cannot fully guarantee the operation of the communication network and therefore it assumes no responsibility for the availability of its server. The server can be disconnected without prior notice. Every effort will be made to minimise the impacts due to maintenance tasks.
GESTION HOTELERA DULCE NOMBRE S.L. is also not responsible for any loss or damage suffered by the user arising from the access to this server or the use of information or applications contained in it.

5.- Intellectual and industrial property

The intellectual property rights of this Website, its graphic design and the codes contained in it, are owned by SLEEP AND GO, SL, unless otherwise mentioned. Unauthorised reproduction, distribution, commercialization or transformation of these contents constitutes an infringement of the intellectual property rights of SLEEP AND GO, SL or of any third party owning these rights.

In the same way, all trademarks or distiguishing signs of any kind included on the Website are protected by the Law. The non-authorised use of the information contained on this Website as well as any damage produced to the intellectual and industrial property rights of SLEEP AND GO, S.L. may give rise to legal actions and, if appropriate, demands for liabilities that may arise from such actions.

By using the Website and/or contracting services through it, does not imply any transfer of rights on intellectual property to the user by SLEEP AND GO, SL.

6.- Conditions for the provision of services

The prices displayed on the Website are retail prices, according to the selected search criteria, taxes included.

Rates and availability must be kept updated by the accommodation, however in case of situations of overooking or errors in rates, the accommodation will inform the client in time to cancel the reservation and refund the amount paid in order the client can find an alternative accommodation.

GESTION HOTELERA DULCE NOMBRE S.L. will confirm the reservation and its conditions to the user by email.
GESTION HOTELERA DULCE NOMBRE S.L. keeps an electronic copy of the conditions applicable to the booked service. However, the user must also keep his own copy of the conditions applicable to each contract.

The cancellation policy is edited by the hotelier; for this purpose he/she has been provided with a web access where he/she can set and modify different cancellation policies depending on the conditions of the reservation.

Terms and conditions for cancellations for cancellations by
GESTION HOTELERA DULCE NOMBRE S.L.

Please, follow the instructions provided in the confirmation email in case you need to cancel your stay. We recommend you to read the accommodation cancellation policy carefully. If you cancel the booking within the free cancellation period established by the accommodation, no amount will be charged on your credit card. If the reservation is cancelled after the free cancellation deadline specified by the accommodation or you do not inform in time, the accommodation migh charge an amount which, in most cases, is equal to the value of the first night´s accommodation.

GESTION HOTELERA DULCE NOMBRE S.L. can not guarantee that there are no errors in the access to the Website, in its content, nor that this is properly updated, although it will make every possible efforts to avoid errors and, when appropriate, correct or update them as soon as possible.

GESTION HOTELERA DULCE NOMBRE S.L.reserves the right to make changes in the Website without prior notice, with the aim to update, amend, modify, add or remove its contents and its design.

8.- Privacy Policy

In application of Organic Law 15/1999 of December 13th on Personal Data Protection (LOPD), we hereby inform the user that the data collected will be incorporated in an automated file, which will be used solely for the purpose described in this Privacy Policy. The data is indispensable in order to provide the service requested by the user.

The data collected will be electronically transferred or stored with the consent of the user, who is entitled to decide who can have access to his/her data, to know the purpose of use, and to request the data to be accurate and used for the purpose it was collected for, with the exceptions under the applicable law.

The personal data will be treated with appropriate levels of protection, according to Royal Decree 1720/2007 of December 21th, taking the necessary precautions to prevent any alteration, loss, processing or unauthorised access.

The user may exercise the rights to access, correction, cancellation and opposition conferred by Law, by writting to
GESTION HOTELERA DULCE NOMBRE S.L.,
GESTION HOTELERA DULCE NOMBRE S.L., in accordance with the provisions of this Privacy Policy.

The personal data subject to automatic processing may only be transferred, as stated in Article 11 of Law 15/1999 of December 13th, for purposes directly related to the legitimate functions of the assignor and the assignee with prior consent of the user.