JIRA

No department needs to be better-connected across a company than Customer Support. In order to provide service with context, agents need easy access to the customer information and touchpoints through different apps like Intercom, Salesforce, Marketo, GitHub, and more. This need will amplify as avenues of communication continue increasing and the bar for a great … Continue Reading ⇾

kCura are the developers of the e-discovery software Relativity – a platform that helps document-heavy organizations like law firms, corporations, and government organizations, organize data, discover the truth, and act on it. With over 150,000 active users across 40+ countries, kCura needs to make sure Relativity is running well and that they are providing the … Continue Reading ⇾

According to John Rymer, VP and Principal Analyst at Forrester Research, a heavy reliance on code is insufficient for meeting the changing demands of modern businesses. “If we rely solely on coding, we’re going to fail. It’s too slow, inflexible, and we can’t move fast enough”, says Rhymer. And it is this awareness of the … Continue Reading ⇾

This is the final installment of our series Inside Workato’s Kitchen, where we show you how we use our own product to automate each section of our business. Connecting Services to our Development Team with JIRA and Github When the services team needs to create recipes or solve a problem for a customer that requires … Continue Reading ⇾

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your productivity and save you hours of manual work. Using ServiceNow Enterprise? Check out our enterprise integrations. Providing good customer service is difficult when you don’t have … Continue Reading ⇾

This is part of our series with ServiceNow. In this series, we’re bringing you the most popular automation workflows using ServiceNow Express. We’ll cover different integrations to boost your productivity and save you hours of manual work. Using ServiceNow Enterprise? Check out our enterprise integrations. IT issues are the nightmare of every business. Something breaks, … Continue Reading ⇾

It’s a big day in the world of productivity for our partners at Atlassian – as you might have heard they are adding a little product known as Trello to their portfolio of awesome products. You can head over to their blog for the announcement post. As the two companies embark on their journey forward as … Continue Reading ⇾

About the Workato blog

Businesses are always striving to be better and we believe that the automation of tedious tasks is the future of work. The Workato blog showcases advice from the brightest business minds, case studies, and integration best practices.