Pros: We switched from Symantec to Bitdefender and we are very happy, i believe we are getting a better product for less money.

Cons: What they allow you to control as far as rules and what not goes need to be more robust. Web blocking and extension handling need some work.

Great features, poor reporting/implementation

Feb 14, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The features of this software are great. You can do policy-based internet blocking based on categories and specific whitelists/blacklists, which is difficult to circumvent. It allows you to schedule scans and to send reports over email.

Cons: I wish it had a better alert system for real-time threats. Also, it's difficult to drill down into the reports to find out which computers are still infected. This is a great product for an individual business, but as a managed service provider I think the way it gives us information could be much improved.

BitDefender is affordable, but can be frustrating to manage in the enterprise.

Feb 09, 2018

James Yorke

Systems Engineer

365 Data Centers

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

2
/
5

Customer Support

5
/
5

Value for Money

Pros: BitDefender does its thing silently, in the background, and does a good job with active threat prevention features. When it works, it works well.

Cons: It can be very difficult to manage. When the software upgrades itself, it prompts for reboots. Sometimes, these reboots are multiples and can result in downtime for servers. I believe BitDefender is a fine solution for workstations, but servers can't have this type of issue consistently. BitDefender's support team has been, effectively useless. They're slow to respond, tend to blame their issues on non-factors, and just leave a bad taste in the mouth of an enterprise admin.

Excellent antivirus tool

Feb 08, 2018

Darryl Fraley

Developer

Autoflow

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Very secure and exceptional tool to protect computers. I plan to also expand to their other tools for password management, etc.

Cons: I wish it was a little easier to navigate. Kind of confusing with their different product offerings. I don't really know what includes what.

Not my first choise of internet security

Nov 13, 2017

Verified Reviewer

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very good overall internet security. Reviews overall is good, but not my choice of internet security.

Cons: It is very expensive. My computer seemed to have slow down. Scanning files take very long. Uninstalled after paying and used only for a month.

Overall: Uninstalled after paying for just one month.

Powerful enterprise tool for business to protect itself against emerging threats

Sep 11, 2017

James Sharp

Risk Director

Choice Future Planning

Marketing and Advertising, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Feature rich tool which allows numerous features that as an SME we found were usally only available in more expensive solutions- allows full white list/blacklist management and allows out IT team to remote in and configure.

Cons: Set up did involve local set up by machine however that was more down to our infrastructre rather than the product- interface could be a little more user friendly as can be a little complex to navigate at times

Overall: White List Management , comprehensive virus management

Its a very nice performance and protective Software

May 17, 2017

Ariel Piñon

CE

ArisGroup

Computer Networking, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the interface is very easy to use, and to personalize. Not intrusive if I don't want it to do it

Cons: In a corporative enviroment is impossible to install because the control is in the cloud of bitdefender.com that part I don't like at all.

Overall: Its protect my Lap and IT enviroment really good. No infection or other security issue in over 3 years

Good Product...some assembly required

May 17, 2017

Jeremy Odenbrett

IT Specialist

California Highlands

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: The support for this product is amazing, and there are lots of support options online. The user groups are responsive, and the software is relatively easy to manage.

Cons: This software requires a 45 degree learning curve, if you are in any way familiar with other AntiVirus solutions.

Software works great once setup, but setup a pain and support not great

May 17, 2017

Kelly McGrath

I.T. Manager

Northern Lights Library System

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Pros: Works wonderful once it is setup, not much in upkeep. Picks up viruses that our old software did not.

Cons: The support was not great, it was out of country and there were communication issues. They also did not seem to listen or understand our issue.

Great Product with excellent Customer Service!

Dec 13, 2016

Madhuri Alahari

Antal International Network

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: It is easy to Install and renew. It keeps your system safe for malware/virus/attacks. To top this they have a world class Technical Assistance provided to you at the right time. I would highly recommend this product for individual looking for great performance.

BitDefender recommended by my IT guy

Dec 08, 2016

Sandy Wright

Accounting / IT

Paco Manufacturing

Machinery, 11-50 employees

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Does not slow down your phone. My IT guy says it gives great protection

Cons: Don't know of any

Overall: My IT guy recently removed my anti-virus software and installed BitDefender. So glad he did. It does not run your phone down. It's free and it works!