T-Mobile: Don't Cut US Jobs

On March 22, T-Mobile announced the closing of seven call centers around the country, a decision that will eliminate the livelihood of 3,300 families -- even as the company outsources work to Asia and Central America.

T-Mobile's decision is a double whammy. In four of the seven communities where centers are slated to close, the company has received millions in economic development subsidies. Now the jobs are leaving and taxpayers have nothing to show for their investment.

As one employee from a soon-to-be-closed call center in Allentown, Pennsylvania, said: “Who in the world is okay with this?”

We’re not okay with this, and we bet you aren’t either.

As you know, there are real people behind these job cuts – workers who support families, who spend money in their communities supporting other jobs. Until companies like T-Mobile stop choosing to cut jobs and offshore work, a solid economic recovery will never take hold in this country. T-Mobile has already offshored 6,000 jobs. Does it really need to gut the company further?

Smart companies work together with their employees to produce higher quality service. They don’t just cut the workforce in a blind attempt to lower costs.

There are real people behind your decision to close seven call centers nationwide, real families now facing an uncertain future in a terrible job market, and an even more treacherous economy.

One of your loyal employees from Allentown, PA asked: “Who in the world is okay with this?”

There’s another choice. As you know, while T-Mobile USA is cutting American jobs, it has offshored thousands of jobs to Asia and Central America. Bring that work back to the U.S. and keep the call centers open.

Closing these centers is also an abuse of U.S. taxpayer dollars. In four of the seven communities where centers are slated to close, T-Mobile USA received millions in taxpayer dollars from state and local economic development subsidies.

As another of your dedicated employees noted, “Sending jobs to other countries is not the answer. T-Mobile US has a responsibility to the community at large to keep the jobs where they belong. Right here.”

I hope you will reconsider T-Mobile USA’s decision to close these American call centers.