Within the efforts done by the Public Authority for Consumer Protection for the settlement of disputes and resolution of complaints reported to the cabinet of the authority or to the different administrations all over the Sultanate, PACP has succeeded in finishing many settlements for the sake of consumer who submitted complaints regarding to variety of issues between them and sellers and companies operating in Oman.

Within efforts done by Public Authority for Consumer Protection (PACP) to control prices of goods and services and regulate the local market in order to reduce counterfeit goods and products in addition to these goods that damage health, safety and environment; and through the continual communication of PACP with companies and corporates in the Sultanate to achieve these goals and aims, Mohsen Haider Darwish Group (MHDG) has stepped a bold, pioneering and unprecedented step recently. MHDG, after consultations with PACP, has reduced the prices of spare parts for all vehicles that the group is its sole agent and distributer in the Sultanate, by 35%.

A primer court order has been sentenced for an Indian nationality defendant convicted the price manipulation and the violation of the consumer protection law. He was sentenced to prison for six months with a fine of fifty riyals for violating Article (295) of the Omani Penal Law and stop the penalty of imprisonment and fined also one thousand riyal, because of his violation of consumer protection law according to Article (21).

HE Dr. Saied al Kaabi, the Chairman of the Public Authority for Consumer Protection (PACP) praised the decision taken by the Attorney General to establish a special department for consumer protection cases and conflicts. "This decision is going to facilitate litigation procedures related to consumer protection lawsuits which are important to all members of society of different nationalities", al Kaabi said.

The administration of consumer protection in the governorate of al Dhahera held recently a meeting with commercial centers managers and wholesale traders and representatives of companies that distribute milk products in the governorate of al Dhahera. The meeting, held in the premises of Ibri chamber of Oman chamber of Commerce and Industry (OCCI) aimed to explore the preparations taken by the commercial centers and shops to provide sufficient food stuff and the basic food products during the month of Ramadan and the Eid.

No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sought to make a profit on the account of health and safety of the young and adults alike utilizing the God-given intellect that they posses into destruction and evil instead of serving public good , the devious plan used ( Back to school ) season by carving holes inside books and hiding chewing tobacco inside in away from the inspectors notice targeting the younger generation with these destructive materials that effect the health , mind and safety of our kids .

The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on that matter , students were spotted in the shop as well , the Officers expediently intervened to inspect the shop , the inspection did not reveal anything at first , however , the officers noticed a stack of books and decided to inspect it , surprisingly , they found more than 600 pouches of chewing tobacco on its way to be sold and distributed on consumers and students , the officers immediately issued a violation and referred the case to the General Prosecution to deal with the matter as per the Law