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One of the best hotels I have ever stayed at

The two best previous were the MO in Hong Kong and Villa d'este Lake Como. Now I have 3 top hotels.Check in. I had a rental that needed to be returned. Asked the valet to leave it out while I checked in and he told me "no, they would return it"Front desk: Friendliest , nicest crew ever!They must have pictures (or else it was my King Charles companion) but every where I went in the hotel I was greeted by name.The sauna work-out area is great.The bar is great.The other guests were great. Not snobby, etcMore

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Stayed: August 2017, travelled solo

Sleep Quality

Cleanliness

Service

Ask john h about Mandarin Oriental, Munich

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this reviewResponded 23 August 2017

Dear john h,

It was a pleasure reading your marvelous comments on the occasion of your recent stay at our hotel and I am delighted to learn that we have met your expectations.

With much pleasure I shared your excellent evaluation with my colleagues who were thrilled to learn that their service from the heart was positively received by you.

We are very proud that you are rating Mandarin Oriental, Munich among the 3 top hotels. This is the best award for us and does most certainly flatter us.

We are looking forward to your return visit to Mandarin Oriental, Munich in the near future and thank you for being such a wonderful ‘FAN’ of Mandarin Oriental.

Best regards,

Wolfgang M. GreinerGeneral ManagerMandarin Oriental, Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I keep telling everybody that this Hotel has to have the best service I have ever received. Julio at the bar also remembered me from my last visit and the rooftop restaurant in Summer is just incredible.

Stayed: December 2016

Ask Constanzo1968 about Mandarin Oriental, Munich

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this reviewResponded 23 August 2017

Dear Constanzo1968,

Thank you for staying with us and for sharing your lovely comment.We at Mandarin Oriental, Munich are happy that you enjoyed your stay including our beautiful roof terrace.We are looking forward to the pleasure of welcoming you again to Mandarin Oriental, Munich.

Best regards,

Wolfgang M. GreinerGeneral ManagerMandarin Oriental, Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We love to travel and spare not expense but this hotel goes above and beyond anything we've experienced. If it is in your budget, stay here, you won't regret it

Special thank you to Anne at the front desk and to Hannes in the Lobby Lounge for making our stay so wonderful

Stayed: August 2017, travelled as a couple

Value

Cleanliness

Service

Ask alison8521 about Mandarin Oriental, Munich

Thank alison8521

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this reviewResponded 23 August 2017

Dear alison8521,

It was a pleasure reading your marvelous comment on the occasion of your recent visit.We are thrilled to learn that you had a pleasant stay at Mandarin Oriental, Munich.Your praise is well received by my colleagues, especially by Anne and Hannes. Thank you.We are awaiting your return visit to Mandarin Oriental, Munich in the near future.

Best regards,

Wolfgang M. GreinerGeneral ManagerMandarin Oriental, Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

It was not my first time here. That being said it was much more disapointing than the other one.The breakfast wich was a highlite now it is only ok.People are very friendly.Indeed they are,but the quality not the same.The Matsushita Restaurant,well,I would never go back.

Stayed: August 2017, travelled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

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Ask Emilio01 about Mandarin Oriental, Munich

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this reviewResponded 14 August 2017

Dear Emilio01,

Thank you for visiting Mandarin Oriental, Munich again and for sharing your comments on your recent stay.I very much regret that you were not happy with our standards at breakfast and Matsuhisa, Munich. Please accept my sincere apologies for any inconveniences caused to you.Nevertheless, we would be pleased to welcoming you again to Mandarin Oriental, Munich.

Best regards,

Wolfgang M. GreinerGeneral ManagerMandarin Oriental, Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Munich is a charming city and the location of the Mandarin Oriental is perfect for walking, running, high end shopping, restaurants, the famous Marienplatz square which hosts many shopping options, bars and restaurants. There is always locals playing musical instruments so take a leisurely stroll. The hotel has superb service door to door. Our room was very nice, the bathroom has tub and shower and the only negative is one sink with minimal counter space. When traveling for business you are fine, if your a a couple staying many days you should upgrade to a suite we should have. We paid E780 per night for our room. Breakfast buffet is excellent you order your hot items from a menu. I would like to say finally, lighting in the rooms and restaurant was minimal hopefully hotels will begin brightening these areas across the world.

Stayed: July 2017, travelled as a couple

Ask Sharoninpositano about Mandarin Oriental, Munich

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this reviewResponded 10 August 2017

Dear Sharoninpositano,

Thank you for staying at Mandarin Oriental, Munich and for posting your comments on TripAdvisor on the occasion of your visit to Munich. I am thrilled to learn that you enjoyed your stay in our hotel and in our beautiful city.

We are looking forward to your return visit to Mandarin Oriental, Munich and have noted your preference for a bathroom with two sinks for your next room reservation.

Best regards,

Wolfgang M. GreinerGeneral ManagerMandarin Oriental, Munich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Going around the world staying at the best hotels and Germany is our 7th country. The hotel is wonderfully located and the staff are truly outstanding - every single one . The room we had - a deluxe king was small, had too much furniture in it, had a very hard mattress and a bathroom that just did not work for 2 people. Food was good and concierge very helpful. Room issues keeps me from giving 5 stars. A solid 4 though.

Stayed: July 2017, travelled as a couple

Ask Kenneth R about Mandarin Oriental, Munich

Thank Kenneth R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this reviewResponded 2 August 2017