With many startups focusing on getting a product out the door, customer support is something that can get overlooked. And while customer conflicts are unavoidable, how you resolve them that determines how strong the long-term relationship will be write Gabey Goh.

Web hosting and cloud service providers serving the small- and medium-sized business (SMB) sectors are well primed to take advantage of the diversity created by the cloud computing era, according to cloud services enablement player Parallels.