Description

Circa 1926. Relax amid a small-town setting while staying at this historic guest house. Period furnishings and original artwork from local and global artists accent the parlor area and guest rooms. Twin Gables Gu...

My sister and I have been using the Twin Gables Bed & Breakfast for the last five years consistently as our lodging when we stay in Woodstock. Recently the establishment disappointed us with their rude and unprofessional behavior. We made our usual reservation for January 20 2014 and both traveled 3 hours each to be greeted by a rude receptionist. He was appalled that my sister had her 3 year old with her when she walked through the entrance. So much so that my sister couldn't even give me a hug as he shouted and yelled at her, "Children don't stay here!" She apologized that she was unaware of such a policy and we had previously stayed there when he was about a year old. She calmly asked to speak to the owner and said if it was a problem to just refund her credit card. The receptionist who was on the telephone with the owner said, "He's on Wall Street and he is too busy to speak to you. Get your bags and leave immediately." My sister and I complied, but were shocked at the barbaric treatment we received as he practically threw our bags on the street while she was asking to get the refund. My sister called Twin Gables to follow up on her refund shortly after our trip. She spoke to women on the phone that told her that she was a liar and had never stayed there with the baby prior to the incident and when asked about her refund said "She should know better." We understood the policy and were just asking for our refund. I find the way the situation was handled a disgrace. I would have liked Twin Gables to issue the refund without the unprofessional dramatics. I will attach a photo of my sister, mother, and baby in Twin Gables prior and can assure you my sister did not sneak him in and is no liar.Katia Revole