POLICY & RETURNS

myPETdirect Internet Privacy & Cookies Policy.

This is the internet privacy policy for website www.mypetdirect.co.uk

This website is the property of [add business name]. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this Website.

This policy covers all data that is shared by a visitor with us whether directly via www.mypetdirect.co.uk or via email. This policy been created by the internet marketing experts at Surge Digital on our behalf, and is occasionally updated by us so we suggest you re-review from time to time.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

Certain businesses are required under the data protection act to have a data controller. For the purpose of the Data Protection Act 1998 our data controller is : Finlay Robinson and can be contacted via email at : info@mypetdirect.co.uk .

1.Information we collect

In operating our Website we may collect and process the following data about you:

1.1 Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.

1.3 Information provided to us when you communicate with us for any reason.

2.Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.

Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.

We may gather information about your general Internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

3.1 To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.

3.2 To meet our contractual commitments to you.

3.3 To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.

3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

3.5 We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.

3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

3.7 If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.

4.Storing your personal data

4.1 We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

5.Disclosing your information

5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

5.2 We may also disclose your personal information to third parties:

5.2.1 Where we sell any or all of our business and/or our assets to a third party.

5.2.2 Where we are legally required to disclose your information.

5.2.3 To assist fraud protection and minimise credit risk.

6.Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

7.Access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

8.Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at [ info@mypetdirect.co.uk ].

If you would prefer to write to us then our contact address is : Mypets & Aquatics Exmoor Ave, Skippingdale Retail Park, Scunthorpe, North Lincolnshire DN15 8NJ

Refund Policy

Returns accepted for this item. Additional return policy details: Non Delivery Should your order fail to arrive within 14 days for UK Shipments or 21 days for overseas shipments please contact us immediately at info@mypetdirect.co.uk so we can rectify any problems. **Please note note that we can not track first class postage so can not guarantee delivery within 1-2 days although most items are actually delivered within 1 working day. Also we can not be held responsible for delays in delivery and dispatch caused by but not exclusively: severe weather, floods, earthquakes, "acts of god", industrial action, legislation, war, police restrictions etc. If you have any further question please contact us at simplyreptiles@live.co.uk Returns and Refunds If you change your mind within 7 Days of receipt for any reason please let us know and we will arrange for it to be returned and refunded, to qualify, the product must be returned in a reasonable condition with the original packaging Returns will always be accepted for defective products, if it found not to be as described or is the wrong item (as long as we are notified within 7 days), either a credit will be given or replacement sent out on receipt of the returned item, All returns must be notified to simplyreptiles@live.co.uk so that we can approve the return as failure to notify before returning may lead to a refund not being issued. Return post and packing will be at the cost of the purchaser apart from for defective product, if it found not to be as described or is the wrong item (Please note that P&P for the return of defective products must not exceed the original P&P). Note it is the responsibility of the purchaser to ensure that the item is sufficiently packed to ensure safe return carriage, otherwise the cost of any damage caused may be deducted from the refund. Refunds will not be automatically issued for undelivered items as an investigation would need to be done with the carrier - this can take up to 30 days. In the meantime if you require the item please purchase a replacement and once the investigation is concluded and the item is deemed as "Lost" a full refund will be issued. Any questions for problems please do not hesitate to contact us at info@mypetdirect.co.uk