Installation: Easy to fit using flexible floor adhesive or liquid no nails

Specie: American White Oak

Solid Oak Flat Edge Door Threshold is designed to fit in doorways or openings to cover the gap between two floors or a gap against a door opening. We have this item available in various finishes and sizes.

A signature is required upon delivery. All items are insured and must be opened and checked for damages before signing and accepting the items from the courier as received in good condition, once items are signed and accepted in good condition no claims can be made for damages or missing items. If in doubt please call for further information.

Orders are dispatched as soon as they are prepared, however if your order is urgent, please contact as soon as your order is placed with us so we can try and ensure you get your order when you need it.

We use Parcelforce for items upto 1.2 metre in length & Tuffnells for all our large deliveries. We use Royal Mail for small items such as samples.

Taking Delivery All parcels must be fully checked before signing as received in good condition and accepting them, if your parcel/order is damaged please sign for them as damaged before accepting them or if you feel they are unacceptable please refuse the parcels. The consignment notes will say the number of parcels you should be receiving, please check you have the correct number of parcels before signing and note any missing parcels to the driver before you sign. All damages/faults/shortages must be reported immediately to us. Here is a quick guide: 1. Sign the delivery note damaged on any parcels/goods that appear to be damaged. 2. Contact us by phone, logging into your account and submitting a new request or using the contact us section at the bottom of this page , specifying what is broken,missing or faulty. 3. Please supply any photographic evidence you can so we can raise it with the couriers. I need my order urgently? If you require your order for the next working day then we can normally accommodate this if you call us for details. Most of our orders do get dispatched the same day or the following day but if you require your order urgently, please call us and we will prioritise your order. Please be aware however, that occasionally, circumstances can arise that are out of our control which may delay your parcels in getting to you in time.

What time in the day would I receive my delivery? We are unable to specify a time in the day when you would receive your order, but this is normally between 8am and 6pm You will however, receive a dispatch notification and a tracking number. You can either track your parcel online or contact us and we can try and give you a rough estimate as to when your parcel may arrive. Couriers schedules can often change and of course, owing to traffic and other factors outside their control, times and dates given can only be an approximation.

Can you deliver on a Saturday?

We can arrange a Saturday delivery by request. This can be done by ordering through our website and then calling us to arrange a delivery upgrade to Saturday delivery. Call sales on 0800 1 223 223.

Can I change my delivery address?

Delivery addresses can be changed prior to delivery. However, if the parcels have already left us we cannot change the address.

Can I request that my parcel be left somewhere safe if I am not in?

It is better if someone can be in to receive the delivery as all parcels must be checked for damages and shortages before accepting them, but we do realise this is not always possible. You can specify a safe place for your parcels to be left by leaving a signed note on your door for the courier to take away as proof of delivery and acceptance of the goods being received in good condition. This is at your own risk, and we would not be responsible for any loss or damage to your parcels.

Where will delivery be?

Delivery will be to the inside of the ground floor of the property address.

I have damaged/missing/faulty items, what do I do?

All parcels must be fully checked before signing as received in good condition and accepting them, if your parcel/order is damaged please sign for them as damaged before accepting them. All damages/faults/shortages must be reported immediately to us. Here is a quick guide: 1. Sign the delivery note damaged on any parcels/goods that appear to be damaged. 2. Contact us by phone, logging into your account and submitting a new request or using the contact us section at the bottom of this page , specifying what is broken, missing or faulty. 3. Please supply any photographic evidence you can so we can raise it with the couriers. What if I received an incorrect item or i have a delivery issue? In the unlikely event the item you received is incorrect, please email us at info@loveskirting.co.uk quoting your order reference number, the item you’ve received or call us on 0800 1 223 223 immediately with any delivery issues. We will advise how to return the item to us and the next steps.

Refunds and Exchanges Items must be returned with all original packaging and must not have been used, cut, fixed or show evidence of being used. We apply a 20% restocking charge depending on the reason for return. We will not refund postage unless otherwise agreed.

How quickly will my return be dealt with? We aim action all returns within 7 working days of receiving your parcel - although it is often quicker than this.

Refunds We aim to apply refunds within 7 working days of receipt of the parcel. We will advise you by email as soon as the refund is applied. Right to Cancel The right to cancel an order can only be excercised in writing either via email or letter. You can contact us at info@loveskirting.co.uk or by post Loveskirting, 190 High St, Aston, Birmingham, B6 4XA.

How do I cancel my order? Once payment has been debited from your account, the transaction will be fully processed and you will have to follow the returns procedure for a refund or exchange.

Will you refund any postage charges? If you have received the wrong item or if the product is faulty, please contact us in the first instance. We will not refund postage unless otherwise agreed.

What if I have entered an incorrect address in my order? If you have entered an incorrect address and the parcel is lost or delivered to another address you are liable for the loss. Loveskirting accept no responsibility for lost parcels where an incorrect address has been instructed. Customer Duty of Care

The customer has a duty of care during the cancellation period for all products purchased.

For any further information please email: info@loveskirting.co.uk or call Sales on 0800 1 223 223.