Waterpark Bar Manager

JOB SUMMARY The Beverage Manager is accountable for the achievement of beverage sales volume and operating profit objectives. The main function of this role is to assess, develop and implement beverage ideas and concepts, and to increase sales efficiency and profitability, while improving processes methodology and guest satisfaction. This position will support all Kalahari locations in Pocono Mountains Waterpark. In addition to the broad responsibilities listed above, the Beverage Manager will drive all beverage sales (with the primary focus being bar and alcohol sales in all bar venues) in the organization. He/She must direct all beverage operations in the areas of excellence and efficiency to achieve revenue and expense targets. The Beverage Manager will facilitate an environment of best practice sharing and communication with all F&B Management, Associates, and its partners. QUALIFICATION STANDARDS EDUCATION REQUIREMENTS: Bachelor's degree in Food Science, Nutrition, Culinary Arts, or Hotel/Restaurant Management is preferred. LICENSE/PERMITS REQUIRED: * Valid driver's license required and must be least 21 years of age. * State or Local Law may require a certificate upon completion of an alcohol awareness/safety class as well as state-certified proper food handling certification. REQUIRED SKILLS: * Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required. * Ability to calculate figures amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Ability to apply concepts of basic math, algebra and geometry. Beverage Manager Job Expectations continued: * Extensive knowledge of wine, spirits, fine dining, concessions, and culinary a must both in service skills and preparation of food and beverage in a variety of venues. * Good verbal communication and interpersonal skills are a must. * Ability to present information in one-on-one, small group situations to customers, clients, national and local vendors, associates and corporate executives of the Resort a must. * Ability to translate corporate direction into field activity. KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: * Ability to operate a cash register, Micros terminal, Phone system, beverage dispenser, Berg Liquor Gun System, POS system, ADP, NetVuPoint, Groupwise, and other types of restaurant and kitchen equipment in the food and beverage industry preferred. * Computer skills such as Word and Excel are required. * Strong computer skills, particularly in relation to analyzing sales data are helpful. PREVIOUS EXPERIENCE REQUIRED: * Minimum 5+ years Beverage Sales Management experience and Food Service experience required; preferably in a large hotel (over 500 rooms) or successful chain/brand of food and beverage establishments, i.e., restaurants, bars, and entertainment venues. PHYSICAL REQUIREMENTS: * Must be able to frequently communicate and develop rapport with guests and associates and have a working relationship with all resort management teams. * Must be able to frequently move throughout the resort in order to have access to all food and beverage outlets/venues in a large resort. * Must be able to occasionally work in outdoor weather conditions. * Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. * Must be able to frequently climb, balance, stoop, kneel, crouch, or crawl; and taste or smell. * Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. * The noise level in the work environment is usually moderate. * Must be able to work and be flexible with all shifts, weekends, and holidays. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to travel throughout the year (up to 35% of the year) to each Kalahari Resort property as well as other venues that are related to corporate position. MENTAL REQUIREMENTS: * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. * Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. * Must be able to work with and understand financial information and data, and basic arithmetic functions. * Ability to be a clear thinker, analyze and resolve problems exercising good judgment. * Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts. * Must be able to thrive in a fast-paced, energetic environment that is constantly changing based on room occupancy and group business. * Needs to be known as a profit-oriented person. ESSENTIAL DUTIES & FUNCTIONS: * Assist in the development and implementation of core beverage standards and beverage sales strategies for Kalahari Resorts and Owner's companies. * Partner with targeted operations to ensure excellence in the area of beverage management. * Ensure that all beverage partnerships are executed and developed and that Kalahari Resorts is receiving and utilizing all partnerships to the maximum potential. * Partner with beverage vendors to design and implement programs. * Identify training opportunities and partner with resources to design, implement and facilitate necessary training related to beverage management. * Develop strong collaborative relationships with key members of all departments in order to exceed beverage sales goals. * Meet the company's financial F&B targets as stipulated in the annual budget. * Ensure delivery of F&B revenue growth and margin enhancement throughout each Waterpark Bar. * Support F&B technology that enhances Resort and venue performance. * Ensure the execution of "Living the Kalahari Promise" with Service Expectations and Core Values at all operating units. * Assume responsibility for delivering effective service "beyond expectations" throughout the Kalahari Resort venues. * Accumulate, share and effectively implement "Best Practices" as developed and proposed by subject matter experts within the company. * Understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort and Owner properties. * Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. * Ensure that all beverage and related products are consistently prepared and served according to the venue's recipes, portioning, pouring, cooking, packaging, and serving standards. * Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. * Be knowledgeable of restaurant/venue policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. * Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurants, food and beverage outlets/venues, associates and guests. * Develop, implement, and monitor programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations -- OSHA, Ergonomics, Emergency Response, Injury and Illness Prevention, Food & Beverage Handling, and Hazard Communications, schedules, and direction for managers, su...

Requirements

[see description]

About Us

WE HAVE JOBS IF YOU’RE INTERESTED

But it’s those that eye a career that we seek.

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.

Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.

Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.

Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: Yes

Description

JOB SUMMARY The Beverage Manager is accountable for the achievement of beverage sales volume and operating profit objectives. The main function of this role is to assess, develop and implement beverage ideas and concepts, and to increase sales efficiency and profitability, while improving processes methodology and guest satisfaction. This position will support all Kalahari locations in Pocono Mountains Waterpark. In addition to the broad responsibilities listed above, the Beverage Manager will drive all beverage sales (with the primary focus being bar and alcohol sales in all bar venues) in the organization. He/She must direct all beverage operations in the areas of excellence and efficiency to achieve revenue and expense targets. The Beverage Manager will facilitate an environment of best practice sharing and communication with all F&B Management, Associates, and its partners. QUALIFICATION STANDARDS EDUCATION REQUIREMENTS: Bachelor's degree in Food Science, Nutrition, Culinary Arts, or Hotel/Restaurant Management is preferred. LICENSE/PERMITS REQUIRED: * Valid driver's license required and must be least 21 years of age. * State or Local Law may require a certificate upon completion of an alcohol awareness/safety class as well as state-certified proper food handling certification. REQUIRED SKILLS: * Must be able to communicate, read, write, and speak English effectively. Bi-lingual skills are preferred but not required. * Ability to calculate figures amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. * Ability to apply concepts of basic math, algebra and geometry. Beverage Manager Job Expectations continued: * Extensive knowledge of wine, spirits, fine dining, concessions, and culinary a must both in service skills and preparation of food and beverage in a variety of venues. * Good verbal communication and interpersonal skills are a must. * Ability to present information in one-on-one, small group situations to customers, clients, national and local vendors, associates and corporate executives of the Resort a must. * Ability to translate corporate direction into field activity. KNOWLEDGE OF COMPUTER HARDWARE OR SOFTWARE: * Ability to operate a cash register, Micros terminal, Phone system, beverage dispenser, Berg Liquor Gun System, POS system, ADP, NetVuPoint, Groupwise, and other types of restaurant and kitchen equipment in the food and beverage industry preferred. * Computer skills such as Word and Excel are required. * Strong computer skills, particularly in relation to analyzing sales data are helpful. PREVIOUS EXPERIENCE REQUIRED: * Minimum 5+ years Beverage Sales Management experience and Food Service experience required; preferably in a large hotel (over 500 rooms) or successful chain/brand of food and beverage establishments, i.e., restaurants, bars, and entertainment venues. PHYSICAL REQUIREMENTS: * Must be able to frequently communicate and develop rapport with guests and associates and have a working relationship with all resort management teams. * Must be able to frequently move throughout the resort in order to have access to all food and beverage outlets/venues in a large resort. * Must be able to occasionally work in outdoor weather conditions. * Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. * Must be able to frequently climb, balance, stoop, kneel, crouch, or crawl; and taste or smell. * Must be able to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. * The noise level in the work environment is usually moderate. * Must be able to work and be flexible with all shifts, weekends, and holidays. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be able to travel throughout the year (up to 35% of the year) to each Kalahari Resort property as well as other venues that are related to corporate position. MENTAL REQUIREMENTS: * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. * Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests. * Must be able to work with and understand financial information and data, and basic arithmetic functions. * Ability to be a clear thinker, analyze and resolve problems exercising good judgment. * Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information. * Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. Collect accurate information and resolve conflicts. * Must be able to thrive in a fast-paced, energetic environment that is constantly changing based on room occupancy and group business. * Needs to be known as a profit-oriented person. ESSENTIAL DUTIES & FUNCTIONS: * Assist in the development and implementation of core beverage standards and beverage sales strategies for Kalahari Resorts and Owner's companies. * Partner with targeted operations to ensure excellence in the area of beverage management. * Ensure that all beverage partnerships are executed and developed and that Kalahari Resorts is receiving and utilizing all partnerships to the maximum potential. * Partner with beverage vendors to design and implement programs. * Identify training opportunities and partner with resources to design, implement and facilitate necessary training related to beverage management. * Develop strong collaborative relationships with key members of all departments in order to exceed beverage sales goals. * Meet the company's financial F&B targets as stipulated in the annual budget. * Ensure delivery of F&B revenue growth and margin enhancement throughout each Waterpark Bar. * Support F&B technology that enhances Resort and venue performance. * Ensure the execution of "Living the Kalahari Promise" with Service Expectations and Core Values at all operating units. * Assume responsibility for delivering effective service "beyond expectations" throughout the Kalahari Resort venues. * Accumulate, share and effectively implement "Best Practices" as developed and proposed by subject matter experts within the company. * Understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort and Owner properties. * Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. * Ensure that all beverage and related products are consistently prepared and served according to the venue's recipes, portioning, pouring, cooking, packaging, and serving standards. * Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. * Be knowledgeable of restaurant/venue policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures. * Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurants, food and beverage outlets/venues, associates and guests. * Develop, implement, and monitor programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations -- OSHA, Ergonomics, Emergency Response, Injury and Illness Prevention, Food & Beverage Handling, and Hazard Communications, schedules, and direction for managers, su...

Requirements

[see description]

About Us

WE HAVE JOBS IF YOU’RE INTERESTED

But it’s those that eye a career that we seek.

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions.

Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we’ve held on to A-players that seek responsibility and want to learn.

Each day, from intern to executive, we’re empowered to push the boundaries of hospitality through positively affecting the guest experience in a for-profit environment. Questioning prior policy and strategy is routine, and each associate is required to not only be attentive to detail, but to dream and be curious about what could be.

Synergy, collaboration and the willingness to take risk is at the heart of our culture. We must continually embrace change, while remembering that welcoming each guest is what brought our brand to the forefront.