Influencing Skills - Video

Introduction

A manager has two choices when it comes to influencing a member of staff, it can be either persuasion or power. If you want to employ the former then this programme will help.

Using realistic scenarios Influencing Skills encourages the use a gradual approach when trying to influence that leads to the winning of hearts and minds and leading to permanent change - As well as guidance on handling objections and misunderstandings.

Who could benefit

Managers involved in more complex oral or written communication and interpersonal scenarios, both internal and external.