Delivery

Our distribution partner, Clipper Logistics, is operating with dramatically reduced staffing levels to protect their team and ensure strict safety guidelines are followed at this challenging time. As a result, our standard delivery time has increased to working days. We’re sorry for any inconvenience this may cause, but we hope you can appreciate that this was a necessary decision to ensure the safety of ours and our partner’s employees.

Delivery Option

CLICK & COLLECT

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Price: Free

Cut off: Order by 4pm for collection in your selected store in (Mon - Fri).

Delivery: Available to collect in-store in (Mon-Fri)

Exclusions: Please note that our Click and Collect delivery service will be 1 additional working days for the following stores: Aberdeen, Braehead, Inverness, Edinburgh, Glasgow, Perth, St. Andrews, Stirling, Truro. All non-Mainland UK stores can take up to 3 additional working days and includes: Belfast, Kenmare, Newry.

COLLECTPLUS

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Price: or free on orders over £49

Cut off: Order by 1pm for collection in your selected store within working days.

Delivery: Delivery can take up to working days from when your order is placed. For a list of delivery times by country, please click here. We also offer delivery to British Forces Post Office.

We now deliver to over 70 countries worldwide. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

We also offer delivery to British Forces Post Office.

Returns

For a full refund, send your item(s) to us in its original condition with proof of purchase within 365 days of receipt of order for any Joules item. We’ve extended our returns period to make things a little easier for you during this difficult time.
Our stores are closed at the moment to protect staff and customers, but once they re-open our store colleagues will be able to process your return.

Joules Store

Royal Mail

Contact Us

Our phone lines are currently closed. Please contact us via email: joulesteam@joules.com. We will endeavour to respond as quickly as we can but you may experience a delay in our response time due to severely reduced staffing levels.