Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. We do not sell items for trial, and cannot guarantee results because the FDA does not permit companies to do so.

If the goods are unused or unopened, as the case may be, and you notify us within 7 days we will allow a return. Do not ship anything back to us unless you have received an Return Merchandise Authorization (RMA) number and the address for returns.

You are responsible for shipment costs back to Life Quest. Returned items are subject to a restock fee. Once we have received the item(s) we will issue a refund, minus restock and postage if the item(s) are in resaleable condition.

All products to be returned must be carefully repackaged in their original packing.

If the product is a pdf file/ebook, there are no refunds available -- All sales are final. If there is a problem with the download Life Quest will send a new copy of the pdf file to the purchaser upon notification by the customer.

International Orders - Due to customs interactions we cannot tell you how long it will take to receive your order. Be aware that there may be a customs duty assessed, seemingly for no reason - this has nothing to do with Life Quest. There are no problems with most countries, but it depends largely upon the whim of the individual customs agent.

Due to the level of handling, tampering, inspections, irradiation, etc., we do not accept returns or offer refunds on international shipments. If your order is refused by customs and returned to us, we will offer to reship your products to you, if you wish to pay for the shipping. Or we will discard the products and offer a 30% discount for your next order.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publocation. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.