Website Information Terms, Conditions, Policies & Help

Terms & Conditions

This section will go through the rules and regulations that govern our website.

This site is owned and operated by Kathmandu Masala. These terms and conditions tell you the rights and obligations you have. Please read these carefully before you visit this website. You may have other rights granted by law, and these terms and conditions do not affect these. This does not affect your statutory rights as a consumer. Should you have any questions complaints or comments, please email us at [email protected]

Ownership of Intellectual Property

All rights, including trademarks and copyright, on this website are licensed to or owned by Kathmandu Masala. You acknowledge and agree that all rights are made available for your use while visiting this website. You also acknowledge that apart from your own personal non-commercial use, that any copying, storing of the website in whole or part, and display, distribution, reproduction or commercial use of material or content from this website is strictly prohibited without the permission of Kathmandu Masala.

Your Account Security

Kathmandu Masala cannot be held responsible for any loss / damage of information which may arise as a result of failure by you to protect your account security. Please do not divulge your password to anyone and keep account details confidential at all times.

Purchasing From Us

By submitting your order you are offering to buy our goods and allowing us to use your personal details for the purposes of supplying products / services. We do not sell your details or pass them onto anyone else in any circumstance, under the Data Protection Act 1998. We are not obliged to supply goods to you until we have confirmed acceptance of your order. At this point a contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order. By ordering from us you agree to opt in to our marketing mailing lists, which you can opt out of anytime (See the section on Marketing).

Online Prices

We always ensure that the best possible prices are available online at this website. We do this through applying promotional pricing to our own website which may differ from our printed menus which may be outdated. It is likely that you will pay more by ordering from other websites as they will be using our standard prices and can not take advantage of the promotional pricing you will enjoy here.

Refund Policy

Any refunds are at the sole discretion of the manager on duty. Refunds will not be given for mistakes on your part when ordering or if you choose to change your mind. If you believe you are entitled to a refund please contact the shop on 020 8658 9931 and make a complaint, this is applicable for both cash and card orders. Making a complaint does not guarantee a refund. We may offer alternatives to monetary refunds, for example, substitutes on goods. By ordering online, you accept this could be the case and agree to any fair substitute.

Privacy Policy

Our website and connected services use cookies to allow us to provide our service online. If you do not consent to us storing cookies on your machine then please do not use the website. Your contact details may be shared with our service provider and between our other companies for reasons not limited to that of fraud prevention and marketing. Your payment details are not accessible by Kathmandu Masala or our service providers and are kept completely private; they are not stored on our systems.

For Out of Stock Items

We will advise you should any food be out of stock and give you a call. At this point you can cancel your order if you wish.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Age Restricted Items

Where alcohol or tobacco products are sold, we must comply with the law and restrict sale of these items to minors. You must be eighteen (18) years of age, to purchase tobacco or alcoholic products. Kathmandu Masala reserves the right to cancel any transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor. Kathmandu Masala actively encourages people not to take up a nicotine habit. If you are not already a smoker then please do not buy our products.

Delivery Time

We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods your order may take longer. We may or may not have time to notify you but please be patient or feel free to call us to checkup on your order. Delivery times are approximate and cannot be guaranteed.

Contact Us

If you have any questions/comments about our terms and conditions, you should contact us.

Online Ordering and Website Help

This section will tell you how to use the website and what things mean.

Ordering

The Order Complete Page

Status: Order Accepted

This message means that we have accepted your order and will be able to fulfill your request. Nothing further is required on your part, unless you want to make a last minute adjustment to your order, in which case please call us ASAP and quote your order number. We will do our best to help.

Status: Order Rejected

If you are seeing this message after you have completed your order then it means we have declined and cancelled the order you had made. We would normally provide you with a reason as to why we couldn't take the order. Most likely is that we ran out of the food you wanted or we were too busy to deliver on time. If you had paid online then we would refund any money to you automatically however please allow up to 5 working days for the refund to come through. We may ask you to retry your order. If you have any questions then you can call us on 020 8658 9931. We are sorry for any inconvenience caused and we really appreciate your custom.

Marketing & Newsletters

From time to time we will run promotions. Sometimes we like to notify our customers about these offers by emails, SMS, post or telephone calls. You can opt in or out of our marketing and newsletters easily online at anytime. Newsletter preferences can be customised from the members area. You need to login, or register to be able to access this. We don't send many marketing mailshots, but when we do we think it's something you'll want to know about!

How To Opt In

To opt in to our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom.

How To Opt Out

To opt out of our mailshot marketing, please either login or register on our members page. If you are registering, you will be asked if you want to receive such marketing. For those whom have already registered, please login to the members area and visit the "My Profile" page, you can change your preferences from the "Notification & Marketing Preferences" section near the bottom. You must register an account if you wish to opt out, this is so that we can store a list of people who do not want to receive marketing. If we didn't get you to register and just removed your number, then it's possible to still get the marketing if your data is imported to our system again. By registering it is a permanent opt out. If you opt out of Kathmandu Masala marketing, then you will be opted out from all of our branches. Opting out of marketing communications does not stop you receiving some one-off emails like your order confirmations and password resets etc.