Kenmore oven on bottom, microwave on top...with push button controls. Mfg in 1997...the start button on the oven will not "start". seems all other buttons work. So, oven will not start. not even the timer will "start". So, what is the problem, and can it be fixed without a tech called? robert

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.I recommend both sites because ...

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PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.

If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.

Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.

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Hey-- You've spent a bunch of time on this already, so let's figure it out. The first step is to check power connections. L1, L2 , Neutral for proper location and tight connections. Should have 120v and 220v checked at bus block. If these check out, then this new unit should be under warranty and qualify for service. Not unheard of bad board or loose wire on a new unit. Let a tech sort it out on site. Let me know if this info helps- have more if needed- Thanks- Ed

my kenmore model number 911-47699100 oven doesn't work. Everything except the oven and broil works--cleaning, all timers, start button, etc. All that happens when you push start is about every 30 seconds, two relays can be heard making and breaking kind of like a click then immediately a clack. No error codes appear. Replaced sensor but that didn't work. Any help would be appreciated.

I had a similar problem. Solved mine by resetting the manual reset thermal switch. The switch for the top oven is located behind the control panal which can be removed easily by taking out three screws then lifting up an leaning out. The switch has a red reset button, just push it in till it clicks.

For safety, SWITCH THE BREAKER OFF WHILE YOU DO THIS!!!

The lower oven switch is located behind the vent grill between the two ovens.

GE should be ashamed of hiding this feature-it isn't mentioned in the manual. I discovered it on a schematic hidden behind the control panal.

Here is a simpler method from the same website mentioned in solution #1:1) Turn off power to the unit2) Open the lower oven door3) Remove the side trim screws and pull the trims down and out.4) Remove 2 screws on the sides of the control panel.5) Open the Microwave door. Remove the 3 screws on the Air Vent Plastic Cover on top of the microwave. You can then remove the Air Vent Cover by pushing the control panel up and pull out slightly at the bottom.6) Remove the 4 screws on the Air Vent Plastic Cover on top of the lower oven and remove the Air Vent Cover. (You may have to remove the left under side bracket of the Microwave door temporarily just for the Air Vent Cover to clear the screw of the bracket. Re-secure the side bracket of the Microwave door panel as the front panel may fall)7) Remove the 2 screws which held the Microwave unit in place behind the Air Vent Cover on step 6.8) Wiggle the Microwave unit out about half way to expose the light bulb unit on top center9) Wiring to the Control Panel will prevent you from pulling the Microwave unit out any further. And you don't want to do that as the unit may fall. Space is cramped, but working carefully with pliers you should be able to release the springs which held down the light bulb unit and change the bulb.