* Jeff Bezos – Amazon’s enduring success has made Amazon a model for e-commerce and catapulted Bezos to guru status in the online world. Amazon remains the dominant leader in its market, and neither it nor Bezos shows signs of slowing down just yet.

Bezos’ focus on serving customers and innovation is a lesson to all retail businesses … Biography by Victoria Yates.

* 4 Questions about 3 Things – Mick Yates. It suggests questions to ask when one sets out to do new things, and makes resolutions to improve. What does success look like? It is originally from a blog post by Wally Bock.

* Quotes

* Leadership Lessons from the Dancing Guy – Derek Sivers.It’s a classic 3 minute TED talk, and no matter how many times you see it or read what Derek says about “leaders building momentum”, you can’t help but be energized and inspired.

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customer leadership

"Customer Leadership" is a new way to help growth firms both improve their leadership skills and customer strategies – based on a deep and uniquely connected understanding of leadership development, global brand marketing, retail and the application of Big Data analytics and insight.

We work with Boards, the Executive Suite and the Private Equity Investment community.

customer experience

Mick delivered a keynote to the Institute of Customer Service, in London. He addressed how to utilise Big Data to improve the customer experience