All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method

Estimated Delivery Time

Shipment Cost

USPS Standard- Orders under $35

4-8 business days

$6.00

USPS Standard- Orders over $35

4-8 business days

FREE

USPS Priority

2-4 business days

$10.00

* Overnight delivery is only available for over-the-phone orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur. USPS does not ship on Saturdays or Sundays, so delivery time does not include these days.

Shipment to P.O. Boxes or APO/FPO Addresses

Koi CBD ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Customs, Duties and Taxes

Koi CBD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost & Damaged Shipments

Koi CBD is not liable for any products damaged or lost during shipping.

Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.