FAQ

Can you bring dogs on board the Aquabus?

Yes! Dogs are not just allowed, they are encouraged! We simply ask that all furry friends are clean and on a leash.

Are your boats wheelchair accessible?

Yes! Over half of our fleet is wheelchair accessible. You can tell which of our boats are accessible by looking for the wheelchair symbol on the front of the boat. If you are unsure of the accessibility of the vessel, just ask! Wheelchair accessible boats can also accommodate bicycles and strollers.

Which docks are accessible?

All of our docks are wheelchair accessible except for Spyglass and Plaza of Nations, which have some steps leading up to the dock. Please note that at extremely low tide, the ramps at our Stamps Landing and Hornby Street docks can become very steep and therefore inaccessible. Please give us a call at 604-689-5858 if you are unsure which docks are accessible.

What if I can’t find the dock?

Please give us a call in the office at 604-689-5858! We are seasoned veterans at guiding people to our docks; no matter how lost you feel, we can help!

Is there parking nearby any of your docks?

There are a lot of paid parking spots in close proximity to our dock on Granville Island. Otherwise, there are paid parking lots next to our Olympic Village dock (1455 & 1500 Quebec Street), our Plaza of Nations dock (50 Pacific Blvd), and our Hornby Street dock (1380 Burrard Street).

Can I reserve a boat for a private trip?

Yes! We accept private bookings for groups of 12 passengers or more; in fact, if you are travelling with a large group you are encouraged to make a private booking so that you do not have to wait for a boat. We are able to offer large groups a private boat, a guaranteed timeslot, and a discounted group rate. Please email our office (info@theaquabus.com) for more information or to make a reservation.

What are your operating hours?

Currently our hours of operation are from 6:45am until 10:30 pm. Please note that some routes close earlier than others. Check the page for each dock to find out what time they close!

Do your ferries operate during the winter?

Yes! Our ferries operate every day of the year except for December 25th. We operate with reduced hours on December 24th, December 26th, and January 1st.

Do you accept credit or debit cards on board?

Yes! We accept credit, debit, and cash on board all of our vessels.

Are there any credit cards you don’t accept?

Unfortunately, our card machines are not compatible with Discovery credit cards, but we accept all other cards.

What age do you have to be to receive the concession fare?

Seniors ages 65 and above qualify for the concession fare, as do children from ages 4-12. Infants 3 years old and younger are free.

What is your policy on support workers and individuals with disabilities?

Support workers who are travelling with individuals with disabilities can ride the ferries for free. This free fare is granted on a one-to-one ratio (one support worker per individual). Individuals with disabilities pay the concession fare.

This job looks fun; how do I apply?

We are always looking for hardworking individuals to join our team! Please send your resume to us at info@theaquabus.com and we will get back to you about setting up an interview.



Service Bulletin

We are open for service from
6:45am-10:00pm, 7 days a week.

Please check each dock location page for exact hours of operation and follow us on twitter for up-to-date service notifications.

FOLLOW US@aquabus

Hello everyone,
We wanted to touch base and give an update as to what our plan is for reopening the doors of Aquabus Ferries. We are carefully watching how commuter traffic is evolving among other public transportation entities. It is encouraging to note that by this time the general public has largely become inured to social distancing and are gratified that Vancouverites play the game as well as anyone. Hence, we think a ’soft’ opening can be accomplished while maintaining social responsibility.
The following is an outline of steps we are taking to mitigate the risk to both our customers and our employees:
· Limited service will be completed utilizing only our larger, 20-30 seat Cyquabus’.
· Available seating will be reduced by 80%, for a maximum of 6 passenger per vessel, which will allow for on board distancing.
· The vessels will be disinfected every hour at a minimum.
· Passengers will be provided with hand sanitizer and asked to sanitize their hands before entering the vessel.
· We will continue to follow the stringent cleaning and sanitation protocols in place.
· We will offer card payment, recommending the use of the tap option whenever possible.
· Visual markers are placed on our docks to encourage social distancing in the event of a lineup.
Mandatory for returning staff:
All returning staff will be supplied with, and required to wear, gloves and masks when operating the vessels.
Operators will be instructed to disinfect their vessel hourly at a minimum.
Operators will ensure that passengers maintain a 6ft distance while onboard the vessel.
Operators will themselves practice safe social distancing by keeping a 6ft distance between staff and passengers whenever possible.

Hours of Operation: 8:30am – 5:30pm

We will provide further direction and protocols to employees and customers as the circumstances evolve. The safety and well-being of our employees is of paramount importance to us and we are excited to see our riders - safely- on the vessels again.
Thank you all for your continued patience and understanding.