All new VIP membership card is designed with an initial password defaulted to 123456. For your financial security, we strongly recommend you to change the password at the Front Office before as soon as you receive it.

The VIP membership card can only be used in the Lotus Hill Yuehai Hotel. The Card Holder is required to present the VIP membership card before check in or payment to entitle the special offer and credits. There will not be any special offers or gift credits count-in under the reverse circumstances.

The validity of theVIPmembership card for gifts credits shall be the same validity of VIPmembership card. Creditsmustbe redeemedwithinthevalidity period. All credits will be waived after the expiration date of the VIP Card.

Please hold your Lotus Hill Yuehai Hotel VIP membership card securely. If your VIP card is lost or stolen, you shall immediately contact the Front Office for freeze processing and present your valid identity document to the Front Office to report the lost. Lotus Hill Yuehai Hotel are not liable to you for any loss or damage.

9.VIP会员卡的折扣优惠不能与其他优惠同时享用。通过网络预订的折扣优惠不能与VIP会员卡的折扣优惠同时享用。

The VIP membership carddiscountcannotbeused in conjunctionwith any other promotional offers. Online Bookingdiscountcannot be used in conjunction with the VIPmembership card discount.

10.VIP会员卡为实名制，不得转让，也不可做挂账使用。

The VIP card holder will be the sole user of the card and cannot be credited or transferable.

VIP card applicant shall not provide false information，otherwise Lotus Hill Yuehai Hotel reserves the right at any time to terminate its membership qualification and shall request such Member compensate for any loss it may cause. The Hotel reserves the right of refusing his/her qualification to apply for another membership.

Lotus Hill Yuehai Hotel wish that all member can enjoy the same quality of service and efficiency in addition of the discounts. If any of the membership service details shall be changed, we would via you by e-mail or through the official website/hotel blogging as a circular way. Should you have any comments or complaints about the experience of membership service, please do not hesitate to contact our Duty Manager at anytime, we would guarantee you the most satisfaction and the highest quality membership services.

Please read carefully the above Terms and Conditions and VIP membership Rules. Lotus Hill Yuehai Hotel has the right to revise or vary the terms or operating procedures at any times without prior notice, and the Hotel reserves the right of the final explanation of the terms.