I originally purchased ver 9 (23 OCT 2005), then later upgraded to version 10 (9 NOV 2005). I have just rebuilt my computer following a crash. Now Disk Director thinks it's a trial copy, despite my entering the product key during setup.

THINGS THAT DON'T WORK
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- The copy partition op is confusing to use (there's plenty of unallocated space to copy to, but it doesn't appear to want to use it),
and ends with "This is a trial version..." when I try to commit the change.

- Help..About does not say this is a Trial version.

- There is no obvious uninstall option under acronis, either for the OS Selector or for Disk Director

- when I try to uninstall using Control Panel..Add/remove programs, I get
"Acronis OS selector cannot find the proper serial number. You should re-install the product"
"Fatal error during installation."
I cannot find any way of entering the serial number.

- In contol panel..add/remove programs, I try the "Support Information" and click the repair option
Get "The installer has encountered an unexpected error...code 2718"

- Try to re-install on top of existing.
Get options to Modify, Repair, or Remove.
Choose Remove. It tells me it is installing!
Says "Acronis OS Selector cannot find the proper serial number. You should re-install the product."
Try the Repair option next time. It tells me it is installing!
Says "Acronis OS Selector cannot find the proper serial number. You should re-install the product."
Try the Modify option.
It appears to re-install OK.

BUT now I am back with the original problem! Back to square one!

THINGS I DON'T LIKE:
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- The Full Install option does not install OS Selector automatically.(Good thing? since it cannot be uninstalled.)

- BOOTWIZ folder on every drive (but at least its better than some boot managers that require a whole new partition to themselves.)

- OS Selector does not show a full partition list, so you are not sure which OS you are booting.

- OS Selector does not list the CD drive as a boot option, whereas it does list the Floppy disk drive.

- I attached a 3gb W98 disk on the other IDE channel, and OS Selector detected it and gave me the option to boot from it
However, after switching off, removing the 3gb W98 drive and booting off the acronis recovery cd, I went into start windows;
it STILL shows W98 as a boot option, so it hasn't refreshed automatically, and there's no manual refresh option.

- There's no index or search facility in the Help - you have to dig around for ages to find anything.

Please tell me how I can rid my machine of Disk Director AND OS Selector.