I am desperate to adjust my CPAP machine, but am getting the most frustrating run-around from medical device companies because I bought the machine when I was in one state and am now in another. (And no one will handle a machine not bought from them, even if it's the exact same model they sell.)

I had a new sleep test done and have the report indicating the settings needed and I found through this site manuals to change them. At the same time, though, I'm wondering why the company I bought the machine from can't reprogram it remotely since it has an SD card, etc.

Does anyone here have experience with this situation? I would appreciate understanding my options, if possible.

Personally, I'd change the machine settings myself. In fact, I do. No one is going to care more about your therapy and health than you do. Your health care providers can be a great ally, but they might not be inclined to do so.

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