Complaints

We value your feedback and appreciate your input because it helps to improve the services we deliver. Busselton Water will make every effort to resolve your complaint within 15 business days.

The following will guide you in the complaints process:

Step 1Gather any information that can help us resolve your complaint, this includes:

Your contact details (name, address and daytime phone number)

The address of the property that is the subject of your complaint (if applicable)

A description of the problem and the date the incident occurred

The suggested remedy you are requesting

Any documents or relevant supporting information

Step 2Submit your complaint using the online customer complaint form or by mail or in person to our offices at 1 Fairbairn Road, Busselton. If you need assistance please contact us.

Step 3We will review your complaint and advise you of the outcome within 15 business days of receiving the form.

If you are not satisfied with our response, you may refer your complaint to the Water Ombudsman by telephoning 1800 754 004 or emailing energyandwater@ombudsman.wa.gov.au.

We would like to work with you to resolve your complaint, however if your correspondence contains personal abuse, inflammatory statements or material clearly intended to offend or intimidate it will be returned to the sender and no action will be taken.