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Near an exit and that is exactly what we got - Review of Extended Stay America - Los Angeles - Torrance Blvd.

We enjoyed our stay with Extended Stay very much. Perfectly located for us, close to shopping, beach, restaurants etc. The Kitchenette was perfect for making breakfast every day. Large fridge worked well for us as well! No problems with our dog, she was welcome here. We requested a main floor suite near an exit and that is exactly what we got! Thanks Extended Stay - we will be back!

"I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a ""home away from home"" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels location."

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My stay was more like being in an apartment than a hotel. The kitchen with a refrigerator and cooktop made it great to relax and not have to worry about eating. My room was very clean, comfortable and nicely furnished. Kudos to Saul Perez and his staff, they were very friendly and helpful. Great location, great value. Thanks for a great stay!

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you sent regarding your stay in Extended Stay America Los Angeles – Torrance Blvd.

One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Los Angeles – Torrance Blvd takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect.

I thank you once again on the great feedback which we strive for at Extended Stay Hotels. We hope that we will be able to have the opportunity to repeat our services in your future stays with us.

Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Thank you so very much for your glowing review of our hotel. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words and the recommendation.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

In August, I stayed at the Extended Stay America in Torrance for 1 week due to our kitchen remodel. It was the most horrible experience I ever had.

Upon check in, they gave me a room key that didn't work when I arrived at the room. I had to get it replaced 3 times before it worked. The corridor halls looked depressing and the room was not very nice. It had a bed, bathroom and little kitchen area. The room was very drab to stay in for any length of time. When I arrived at the hotel, no one told me that I had to get basics like shampoo and a hair dryer from the front desk. The hair dryer actually had to be checked out. Because I didn't know, I had to catch an appt. the next morning with wet hair. The room was dirty and depressing. The minute I woke up, I wanted to run out of the room. I couldn't relax in the room provided.

I had paid to stay for one week. On my 5th night, I arrived at the hotel at 10:00 p.m. My key did not work again. So I went to the front desk and they re-activated my key. I went to the room, opened the door, and I found a man in his underwear brushing his teeth in the bathroom. As you can imagine, I was in SHOCK. I ran to the lobby and asked the worker why there was another man in my room. The worker said they thought I left because I didn't have much stuff in the room. So they proceeded to clean the room and empty everything I had in the refrigerator. I was furious....I told her that I paid for 7 days. It didn't matter if I did not have much stuff in the room. Also, if in doubt, they should have called me.

I warned my husband who was coming later about what happened. It took 1 1/2 hours for her to give us another room. She gave us a handicapped room so it did not have a bathtub and counter next to the sink.

After I left, I completed a survey to let them know how terrible their hotel was. The manager sent an email saying there was some miscommunications and he'd like to offer me a free night certificate. I told him that I didn't want a free night. I told the manager the proper compensation should be a credit for the last 2 night of inconvenience. Well....he never replied to my request. This showed me how much the staff and management does not care about people.

After the week of horror, I found another extended stay hotel down the street since I needed a place for 2 more weeks. It was a much better hotel with great service.

I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

First, I would like to address the situation you experienced during your 5th night staying with us. The staff is instructed to make note of rooms which have been vacated and report them to the Front Desk who will then assign them to other guests as they arrive. If a room is reserved for a longer period of time, we do reach out to the guest to confirm check out. It seems, upon calling the number provided during check in, there was no way to leave a voicemail and the room was reassigned. I am so sorry for the mix-up and I am working with the staff to ensure this situation does not happen again.

Second, given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the cleanliness of your room and the property as well as the difficulties you experienced during check out. Please know how important your comfort is to us. We have used your feedback to properly address this particular situation in the future.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The hotel staff, from the manager all the way through to the house keeping staff are all very professional, helpful and friendly. The rooms were clean, the matresses and pillows were all new and the kitchen area was very convenient. Overall, this hotel is very fairly priced, and if you are looking for comfortable rooms with a very accomodating staff while staying within your budget, this hotel is a good choice.

Room Tip: Choose a non-smoking room!

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Stayed August 2012, traveled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other locations.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

After reading all of the reviews thought I would take a chance in spite of ratings in addition advertisements on multiple sites indicate Extended Stay is "pet friendly".

Dropped by today to schedule 2 nights in July because I will be moving. The desk clerk, and manager who was called by the clerk, informed me they only allow dogs and cats, NOT birds. I explained the are two small birds (not large parrots) and will be in cages. Clerk responded birds make a lot of noise. What? Running screaming kids, barking dogs and adults make lots of noise too. I have lived in an apartment for 22 years with my small birds and no one has complained and in many cases don't know I have birds.

I will never recommend Extended Stay or stay at one of their properties. They are unreasonable and NOT pet friendly.

I recently received a copy of your review of the Extended Stay America - Torrance Blvd. Our Company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

Given how hard we work to provide our guests with outstanding accommodations, I was troubled to read your remarks about the potential reservation you were in inquiring about at our Extended Stay America Hotels Torrance Blvd. After an investigation I believe this survey was directed towards another of our locations. I have contacted the location I believe it might have occurred and I have spoken with upper management and voiced your concerns regarding the consistency of out pet policy. I have followed up with upper management to ensure your concerns have been addressed

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your potential stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I lived here with my wife and two small kids for at least a month in the winter of 2009-2010 while waiting for escrow to close on a house we bought. If I had to do it again, I would come back here.

We shopped around and even moved once from the (nicer) Best Western Avita Suites next door because we felt that ESA was a better deal. It was cheaper and it had a full kitchen. Avita was more expensive, but they gave you breakfast. If you have out of town guests for a week or less, do Avita.

There was always a decent parking spot not too far from the door. The staff was competent. There's nothing at all upscale about this place, but again, it served our specific purpose. It had a decidedly "working class" vibe, and ethnic cooking smells in the hall from time time (which went away...don't worry!) I got the impression that there weren't too many folks staying there, or anywhere in Torrance, who we on vacation. It was never too noisy, and we were on the ground floor. There are decent food choices nearby. Wahoo's Mexican across the street is probably the best. There are groceries nearby at the Albertson's on Hawthorne.

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your stay. We value your comments so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you sent regarding your stay in Extended Stay America Los Angeles – Torrance Blvd.

One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Los Angeles – Torrance Blvd takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect.

Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels.

If I can be of further assistance to you, please feel free to contact me directly at 310-540-5442.

Report response as inappropriate
Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

TripAdvisor is proud to partner with Extended Stay, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Cheap Tickets, Priceline, Odigeo and Tingo so you can book your Extended Stay America - Los Angeles - Torrance Blvd. reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:

Extended Stay America Torrance

Extended Stay Torrance

Torrance Extended Stay

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