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continued from pg. 80something about it, namely the person you are talking about.”Another gossip-stopper is to engage in “positive gossip.” If your coworkersays something negative about someone, you could offer something positive.It’s amazing how quickly this tactic disarms the gossiper. Here’s anexample.

Gossiper: “I heard that Cindy’s son is having all kinds of problems at school,probably from problems at home...”You: “Cindy was such a help to me the other day. She came and gotmy dirty instruments when she saw I was behind schedule. I reallyappreciated it.”Now let’s talk about how to deal with the business assistant changing orreducing the amount of time you have requested for subsequent appoint-ments. The next time it happens, you should confront her directly: “I scheduled(or requested you to schedule) six time units for this patient, so why did youchange that to five?” Then let her answer. Then ask this question: “Then tellme what you would have me cut from the treatment plan in order to fit hercare into five units? What part of her care would you have me eliminate?”You can probably tell that this problem hits one of my hot buttons. If a busi-ness assistant did this to the doctor, there is no doubt she would be verballyreprimanded and warned. I’d bet a pizza she wouldn’t dare do this to thedoctor, so why does she think it’s permissible to question your treatmentplan? It shows a blatant lack of respect for you and the patient. Since whendo business assistants know or understand all the facets of care that havebeen planned for patients?

In a small office setting, it is important for people to work in harmony
with each other. It’s like a small orchestra with each person playing a different
instrument. Sometimes to achieve harmony, an instrument has to be “tuned.”
Consider that dealing with negative behaviors in a definitive way is like tuning
the instrument. After all, no one wants to hear a melody from an instrument
out of tune.

Confronting your rude, nosey coworker might take you out of your comfort
zone at first. However, I believe that people will only continue to treat you
rudely if you allow it. You will earn her respect only if you stand up for yourself
when the situation presents itself.