Query Deliveries

The ability to enquire at your
convenience

What is it?

If you have a question about an item you have sent, you can enquire at your convenience online through our website.

Why use it?

The process can be much faster than phoning and you can do it at a time that is convenient for you. We aim to get back to you within 60 minutes; outside work hours, we will respond to you the next working day.

What do you need?

Before you start you will need:

A valid ticket or consignment number

The item must have been picked up and scanned by a courier

How it works

First you must use our online Track and Trace tool to show the progress of your item. Once the pickup scan for your item is available in the system, you will then be given the option to lodge an online query.