Array networks expands its support team

Array Networks Inc., a global leader in Application Delivery Networking, has expanded their support team headquartered in Bangalore to address the support related queries of their partners & customer. With this expansion Array Networks demonstrates its commitment to customers and partners success by providing faster around the clock technical assistance. Array Networks’ support team will offer services that help their partners and customers enhance and operate their network and applications more effectively and with minimum interruption.

The support calls will fall under Level 1, Level 2 categories depending on the support contract purchased. Array Networks technical support is delivered over the telephone or online by e-mail. The 24X7 telephonic supports can be availed on the toll-free number 18001027729 backed by a dedicated team for assisting with partners and customer’s queries. The Email support can be availed by sending queries to support@arraynetworks.net. Array also provides 24×7 online support via Array Technical Assistance Center (TAC) website.

Partners and customers can avail the following support and warranty programs on the Array Network products–

Factory repaired or replacement units shipped back within 10 days of receipt at factory (depends on support contract purchased)

Free software updates

Software warranty 90 days from date of shipment

Hardware warranty 1 year from date of shipment

Array’s efficient RMA process helps partners to exceed customer SLA’s (Service Level Agreements). Array Networks offers a fee based on-site installation for premium technical support services and user training classes. These premium services will help partners offer the best SLA’s to their end customers and increase their confidence level and success.

Mr Shibu Paul, Country Manager – IN, ME & ASEAN at Array Networks said, “We have expanded our support team to serve our partners and customers more effectively and at a faster rate. The assistance our support team now offers ranges from installation to training to advance hardware replacement. Our support team is committed to our partners and customers success by ensuring that the network runs smoothly and efficiently.“