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No Service!

October 6, 2015

My tv will not turn on or off with the remote. As I had purchased a 5 year extended warranty I called the geek squad. After 6 weeks of repeatedly calling them I have been told no one is going to come out to service it as I live 50 miles from their store and that they advise me to contact the manufacturer direct. Not what they told me when they sold me the extended warranty! Anyway that warranty is expired. I have talked to no less than 5 different people with the same result. They took my money and refuse to service my product! If you live in a rural area do not purchase a warranty from Best Buy! Absolutely NO CUSTOMER SERVICE!

Replaced the TV I bought at no cost

August 31, 2015

TV I purchased had a bad board. They replaced the board at no cost, but still had issues. They were able to replace the TV with a brand new one (newer model) at no additional cost, and they even threw in another warranty for free!

DO NOT BUY IT! THEY DO NOT REPAIR CRACKED SCREEN!

December 18, 2016

I bought a 60' TV on Black Friday and the screen was cracked by accident. I called them and they told me THEY REPAIR EVERYTHING EXPECT THE SCREEN PROBLEMS. I was like, so what's the point to purchase this?? Because the most important thing that we want u to take of is the screen, isn't it? Also, the agent didn't give me any helpful suggestion or anything, and she hang up my phone call!!! (Actually she could just tell me that my TV is still covered by the Best Buy's return and exchange policy which another agent told me later.) Anyway, don't buy, it sucks!

Not a five yr agreement

October 19, 2017

Paid for a 5 yr coverage agreement. Was told it would start at the end of the manufacturers warranty effectively providing six years of coverage. Not so. It starts from day one so it really is just a four year warranty. Come on Best Buy, you can do better.

Waste of money

October 28, 2017

So I wanted to protect my 55" Samsung TV. I was told it covers EVERYTHING. It doesn't. LCD screen cracked internally. Geek Squad shows up and say it's not covered. WTH?!?! That's not what I was told, not what I paid for. Now even cancelling the plan is a pain. Just give me my money back. From now on, I'll buy online and NOT Best buy

Worse warranty ever

September 15, 2017

Best Buy warranties used to be the best, but since couple of yeas it has become the worse ever. I used to recommend anybody to buy in best buy, not any more. Best buy has become a joke. I'm giving a star because I need to give it in order for me to post the complain.