Using digital to reduce costs whilst improving performance

Digital is a vital tool in helping agencies maximize voluntary compliance by making it easy for citizens and businesses to understand their obligations and conduct self-assessments. However, while digital solutions can provide simpler more convenient services for the customer, it is equally important to look at it from an internal, operational perspective. Tax agencies seeking to transform digitally should:

Evaluate internal needs and benefits

Leverage new data sources

Redesign process to increase automation

Align partnerships and employee roles

Put the citizen at the core of their thinking

A world of experience

Our experience living and breathing the transformation journeys of tax agencies across the world ideally positions us to support both internal operational and external customer-facing change. We use digital technology to help our tax agency clients:

Provide 24/7 self-serve access from any digital device

Leverage business data lake and analytics for personalization and compliance

Incorporate risking interventions into front-line operations

Re-focus staff on higher-value activities, such as policy and enforcement, with increased internal skills