Frequently Asked Questions

What is SupporterWall?

Whether you're raising funds for an organization, creative project or your blog, giving something back to your donors is always the right thing to do. SupporterWall lets you collect donations, as little or as big, by allowing your supporters to purchase squares on a digital wall. Your supporters support you, and you support them. Just how life's supposed to be :-)

What do I need to set up my SupporterWall account?

Do I need a PayPal account?

All of our transactions are handled by PayPal. You won't be able to receive proceeds from your SupporterWall unless you have a PayPal account. You can set up your free PayPal account here.

What is a PayPal email?

We identify your PayPal account by the email you used to create it. Since this might be different from the email address you use normally, we ask that you enter in your PayPal email separately so we know where to send your funds.

How do I create my first wall?

We create your first wall for you after registering. You'll see this wall in your Dashboard.

What is the Dashboard?

The Dashboard shows all the walls you have created. You will see the status of your wall and have access to customize and manage your wall.

What does 'wall status' mean?

A wall status can either be 'editable' or 'live'. 'Editable' is the status that the wall has when you first create it. This means you can still change the layout of the wall, add and remove squares, change square sizes, etc. 'Live' is that status that the wall has after the first person has donated to your wall. In order to protect anyone who has made a purchase on your wall, we do not allow you to change the layout or square size once it has begun receiving donations. You may still change the square price and color palette, but all other options will be locked.

Can I create more than one SupporterWall?

Yes - Simply click the "Create a New Wall" button to add another wall.

How do I customize my wall?

To customize your wall, go to your Dashboard and click on the "Customize" button for that wall. On the wall customization page you can:

Change the name of the wall by hovering over the title at top. Click to edit and then click enter to save.

Set the width of your wall (more options coming soon)

Set the color palette of your wall (more options coming soon)

Set the number of rows, size and price of the squares in each section

As you make changes, the wall preview will update on the right. This also shows 'potential funds' - this is the amount you could make if you sold all the squares on your wall.

What is a 'section'?

A section is a set of squares that have the same size and price. You can have as many sections as you want. Click the "add a section" link to add a section. Click the X icon in each section to remove it.

Can squares be any size and any price?

Right now we have a finite number of square size and square price options, but more options are coming soon.

Do I have to state a fundraising goal for my SupporterWall?

Nope, that's up to you and how you design your wall.

Do I lose funds if I don't sell all my squares?

Nope, once a square is sold the money (sometimes less fees) goes to you.

Are there preset designs I can use?

Preset wall designs are coming soon!

How do I decide what to charge for squares?

Squares that are larger should cost more. Squares that are higher up on the page should also cost more. These aren't hard and fast rules, so feel free to break them. But in general, make sure the size and positioning of squares makes sense relative to how much their prices are.

If you run an organization, blog, offer a product or service and you have collected donations before - think about the amount that most people give or are most likely to give and make sure that is an option. Don't price all squares significantly above or below what you think your audience is most likely to contribute. Think about who your supporters are and what kind of wall makes the most sense - perhaps one square size and price would work for your entire wall, or perhaps just a few different price points would work.

Can I have 'suggested' or 'minimum' square prices?

This feature is coming soon.

Can I have squares that expire and open up again after time?

How do I make my wall live?

Click the big green button in the top right corner of the wall builder. This saves your changes and opens a window where you can copy the embed code. Paste this code into any HTML page and you are all set.

Do I have to have my own website?

At this time, you need to have your own website to place your SupporterWall. The option to post it onto your Facebook page, or display it on SupporterWall.com are coming soon.

Do I have to re-copy the code each time I make changes?

Nope! Once you have pasted the embed code into your site, any further changes you make will show up automatically on your site when you click the big green button.

What if someone posts something mean to my wall?

If someone posts an image, link or name/title that is unacceptable to you or your organization, you can remove it by going to your Dashboard and clicking the "Manage" button for the wall in question. On the Manage page, you will be able to click on the offending item and change any information you'd like.

Use this wisely! Make sure you have a good reason for changing a supporter's details. Changing a supporter's details unless it is in violation of your terms of service is strictly prohibited.

Can I give a square as a gift?

Yes! If you'd like to feature a supporter on your wall who's already given in some other way, or if you'd just like to give a square as a gift, simply click on an available square on the Manage page and you'll be able to enter a photo and details for that supporter.

Can I clear a square so I can re-sell it?

Once a square is sold, it cannot be resold unless it was sold for a specific amount of time and expires automatically based on those settings.

Can I get my money back for a square?

All square purchases are final.

Can I refund someone's money for a square?

All square purchases are final :-)

Can my supporters donate anonymously?

Yep! Any and all information can be left out when a supporter purchases a square. The square will be replaced with an 'anonymous' image so that others know it is taken.

What is an 'anonymous' image?

We use a silhouette image to hold the square of the anonymous donor.

Can I change the 'anonymous' image used for my wall?

Perhaps you'd like to use your company logo, or some other image for your anonymous donors - this option is coming soon.

Will there be a directory of live SupporterWalls that I can browse?

What details can a supporter share?

ImageThis can be the supporter's personal icon, a company logo, or any image that doesn't violate any copyright laws. Do not upload any image that you don't have the rights to. If you don't have an image, simply leave this blank and an 'anonymous' image will be placed in the square for you.

Name or TitleThis can be the supporter's name, or the name of their business, or any short message. This is displayed when someone hovers over your square. Leave it blank to donate anonymously.

URLThis is the link that will be associated with your square. When someone clicks on your square they'll be visiting your site.

Email addressAlthough you don't have to share your email address, it is highly recommended that you do. This is how we give you access to change details of the square you purchased or any other updates that might take place with the wall you supported.

Be good! Don't post anything that could be seen as harmful, threatening or obscene. Read more in the User Content section of our Terms of Service.

Remember that all of the details that you do enter once you purchase a square will be visible to the public.

We will never sell or rent your personal information. See our Privacy Policy.

Do supporters need to have their own link or website to donate?

Nope! Supporters can share as much or as little information as they want when donating to a wall. Anyone can donate without sharing their name, link, image, or email address. Their donation will show up on the wall with an 'anonymous' image. Alternately, if they upload an image but don't share their name or link, the image will show up but nothing will happen when someone else rolls over or clicks on it.

What if I don't like what I put on my square?

After you purchase a square, you'll receive an email from us with a link. This link will allow you to update your square Name/Title, URL or image at any time. Of course, if you didn't share your email when you purchased the square, we'll have to send you the link via smoke signals. Actually we won't be able to send you the link at all.

Can I contact the wall owner and ask them to update my square for me?

You may do this although it isn't ideal. We'd like to prevent wall owners from being inundated with square change/update requests as much as possible. However you did just make a donation so they'll probably take pity on you.

What are the SupporterWall fees?

We have two pricing structures; Prepay and Percentage.

Prepay: You pay just $49 USD upfront and the funds from the wall will route directly to your PayPal account. The only thing you pay after that are PayPal's fees, which unfortunately we can't do anything about.

Percentage: No commitment! You pay nothing to launch your wall, and we handle the payments through our account. You can request to withdraw your funds at anytime and we only take a 6% fee to manage it all. We even absorb the PayPal fees.