Talent management and performance improvement

communication

As audiences go global and you need to reach more people through technology (including webinars, conference calls and teleconference), you must consider the challenges to connecting with a virtual audience. Here are 10 valuable best practices to ensure you communicate successfully. 1. Be Brief Audiences begin to lose attention after roughly 10 minutes of hearing from the same presenter. If… Read more →

Poor interpersonal communication seems to some up quite frequently these days when people are discussing workplace issues or analysing the reasons behind various problems. But is it really the felon, or has some underlying situation caused the communication breakdown? Is ‘poor communication’ becoming a scapegoat that allows us to ignore the real problems plaguing the workplace? How often do organisations… Read more →

It’s no mistake and it should not come as a surprise that those who are assertive in life and at the workplace achieve better results and greater career prospects. Many times though, we are afraid to ask for what we need, feeling we are being too pushy or rude to others. Today’s business environment requires that we have the flexibility… Read more →

When I’m with a client or prospect, I pay close attention to the pain points. Why is this important? Pain points are irritations, frustrations, things that cause stress, or something that someone wants to fix. Many times the bigger the pain is, the bigger the opportunity, and the quicker the engagement. When talking to clients or prospects, they don’t usually… Read more →

Some indicators that your people need further development of their communication and influencing skills: 1. Your team members have difficulty overcoming the excuses and tactics of the supplier when convincing them to improve their materials/product quality. 2. It takes too long for your team members to get to an agreement or start the work as planned. Your team members do… Read more →

7 factors that will elevate you above any competition. Follow the link below to read the full article by David A. Fields, including suggested action planning. Responsiveness – the most attentive consultant has a huge edge over the competition – even more experienced competitors. Demonstrate the trust triangle – In a prospect’s mind, you’re trustworthy if you’re thinking of his best… Read more →

Take this short quiz that will help you evaluate and think about your current communication abilities. Think of a recent important conversation you’ve had. How many of these questions can you answer ‘YES’ to? Did I prepare ahead of time for this conversation? Did I think about the best way to approach this person? Was I aware of the other person’s communication… Read more →

STEP 1: TARGET the person or people to influence. Is it your boss? A peer? A subordinate? Or is it someone who has the power to stop your promotion or hinder the progress of your project? STEP 2: IDENTIFY the behaviour to be changed. Is it an action? Maybe it’s inaction. Maybe you want this person to be more open… Read more →

Management is working with and through individuals and groups to accomplish organisational goals. Management is the efficient utilisation of human, financial and physical resources in an organised effort towards common goals. Essential managerial functions include: planning, organising, motivating, information sharing. Planning: setting goals and objectives for the organisation or unit, and developing “work maps” that show how these goals and objectives… Read more →

The meaning of our communication is based on the response we get from the other person. It is pointless to insist on a meaning that is lost on the listener, especially when the response you get is entirely separate from your intent. When communicating with others, what matters more: what we intend to convey, or the response we get? Who… Read more →