DIAMOND ARROW

AWARD (1st place)

BEST BUILDING MATERIAL

SUPPLIER IN LIMPOPO

2016

DIAMOND ARROW

AWARD (1st place)

BEST BUILDING MATERIAL

SUPPLIER IN LIMPOPO

2016

Company History

E.H. Hassim Builders World has hardware stores in and around Limpopo. Since 1895, E.H Hassim Builders World has built it's reputation by offering high building material and functional hardware products at an exceptional value. The company proudly offers its extensive line of hardware products through fine retail outlets in Limpopo and Mpumalanga provinces. As we stand today E.H Hassim Builders World looks forward to a bright future by continuing to respond to its customers’ needs through unmatched superior customer service, outstanding quality, new & exciting range of product lines.

E.H. Hassim Builders World is a leading building materials supplier in Limpopo, with hardware stores in Polokwane and Mokopane. Assuming the responsibility as an early risk taker in the industry the company has come to win the respect of local government and emerging contractors over the years. As a resemblance of how best we strive to be over the years, our efforts were rewarded as we won the coveted Govan Mbeki Award in 2008/2009 for the best building material and hardware supplier in the Province. This award comes in the wake of numerous other service awards issued to the company by Provincial Government. Previously we have won the PMR Gold Award in 2005 – from the Professional Management Review for the Best Building Material Supplier in the province. We also won the PMR Diamond Award 2015 (1st place) for Best Building Material Supplier in Limpopo.

E.H. Hassim Builders World has it's origins in Mokopane. Established in 1895, this family owned business developed over the years from a general dealer into a dedicated hardware business and eventually matured into a fully fledged building materials and hardware supplier. Much of its success corresponds with the emergence of our new democratic South Africa.

E.H. Hassim currently comprises Builders World Mokopane, Polokwane, Discount Build KwaMhlanga and Discount Build Durban. The company has other affiliate business entities within its business model which deals with general construction and civil projects.

WHAT WE DO

Our hardware stores in Limpopo provides building materials and hardware to contractors and consumers with building material needs. We have developed a reputation for providing a respectable balance between quality and cost. Our capacity can be measured by our Warehousing Facilities, Supply Capability, Professional Service and Product Range. We provide building material and hardware to contractors and consumers with building material needs and have developed a reputation for providing a respectable balance between quality and cost.

Our Stock holding of all product ranges is massive with each store having more than 1000 different products and most of them we hold in excess of three months stock in our warehouses. In the retail sector, the company offers a wide range of hardware items as well as DIY. The company's tile and sanitary-ware division and the boards & doors division enjoy a large slice of the retail market.

OUR DELIVERY STRUCTURE

As part of our full customer service, E.H. Hassim Builders World delivers every product across the face of South Africa. When our customers need products, they also need deliveries they can depend on. That’s why we offer a scheduled delivery service and can deliver all orders on stocked products direct to construction sites and/or customer.

Our extensive fleet of modern vehicles are geared to provide a prompt and efficient service to construction sites and customers across South Africa. The group also has a highly capable logistics infrastructure, a fleet of vehicles and trained personnel, a national supplier base and a reputation for excellent service delivery. No place is too far to deliver and no terrain is too challenging to reach.

We ensure our customers get delivery of the items they purchased in scheduled time.

CUSTOMER SERVICE

As one of South Africa's leading building material and hardware suppliers, we at E.H. Hassim Builders World, aim to change the face of the community and its surroundings in which we serve. It is in our objective to provide a roof over every household and business. We are totally committed to an unmatched customer service. Your experience with

E.H. Hassim Builders World is important to us, and we also stand to offer excellent customer service at all times. The company has an excellent service delivery record and nurtures a high quality business relationship with our clients who include building and civil contractors, municipalities, provincial government departments and NGO's. As a commitment to excellent service delivery we have set out our customer service principles and the service standards that we aim to meet. The service standards at E.H Hassim Builders World represent the minimum acceptable performance that we promise you.

VISIONS AND MISSION

Fueling contractors and consumers to build a better Africa.

Our mission is to provide quality building materials, hardware products and services at competitive prices with the best service levels to all customers in the building industry. To be the first choice one-stop building material and hardware store through our extensive product range, skills and expertise.

Provide superior customer service through our valued team of unique employees who are committed to both professional and personal growth. Build and maintain strong and healthy relationships with all stakeholders in the business. Last but not least, ensure our strong brand will continue to grow and evolve in the future, driven by a healthy balance between quality and affordable prices.

Work together as a team, putting you at the centre of everything we do. Deliver a service that feels effortless, is consistent, seamless and error free. Keep you informed at all times - we know that your time is precious. We will deliver within 3 working days across Limpopo Province after the delivery process has been confirmed by the client unless specified otherwise.

​WE STRIVEWork together as a team, putting you at the centre of everything we do...

We will use your feedback to improve our processes and proactively work with you to deliver solutions that reduce costs and increase quality. We do work hard, but we work smarter. We are open to change that will play a positive role in improving customer service. We will closely listen, learn and respond to your needs.

​EXCELLENCEWe will use your feedback to improve our processes and proactively...

We promise to be accessible when you need us and will communicate with you accurately and consistently. We guarantee to be available within normal business hours and respond to all e-mail enquiries urgently. We are open seven days a week including Public Holidays as well as during lunch hours.

​ACCESSIBILITYWe promise to be accessible when you need us and will communicate...

We promise to be reliable and worthy of your trust. We guarantee the privacy and confidentiality of any information we acquire from you as a customer and will not divulge that information to any third party for any purpose without your prior consent.

​PRIVACYWe promise to be reliable and worthy of your trust...

Our Values:

Customer Service

Honesty and Integrity

Excellence

Teamwork

Professionalism

Personal Development

Ownership

Superior Supplier Relationship:

As E.H Hassim Builders World we value our pride with excellent supplier relationship that enables us to supply every client with quality building materials and hardware at any given time.

Our relationship made us to be associated with strong brands in building material and hardware industry such that a client is presented with a variety of strong brands under one roof. Our stocks will never fall short to the client’s needs, all because our supplier are a call away to complement us and meet your needs.

Our promise is to always be there to suit your needs in different quantities.