Information System at PepsiCo Ltd. : a management perspectiv

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Information System at PepsiCo Ltd. : a management perspectiveAbout Pepsi Co Ltd.Global firm : very large scaleAnnual revenue touching $66 billionInterested in manufacturing, marketing and distribution of snack foods and beveragesBelieves "people are their greatest asset"Loves keeping at par with the latest technologyTargeted at the younger generationWhat we knowAdvancements in hardware and software infrastructure : wireless delivery devices, mobile technology, digital dashboards.Major investment in marketing using latest technologyShift from Oracle to SAPRefusal to move to a public cloud: a management decisionInformation and Communication Systems at Pepsi Co: the problems facedOracle to SAP shift: a delayed management decisionImplication: Several years of profit lower than optimumWhat actually happened and why?Solution: regular feedback and availability of accurate information to decision makersRefusal to shift to a public cloudActually a smart decision: lot of planning involvedData centers near cloud providers: AmazonMonte Carlo simulationPossibility of being another delayed decisionThe Power of One: a forsaken strategyWhat is the "power of one" ?Potentially a very good opportunity, but wasted awayProblem: zero commitmentSolution: decentralize decision making: too many roadblocks in the firmCustomer Relationship Management: where Pepsi hit the nail on the headUse of real time information acquisition through web and mobileInvestment in app development: "Pepsi loot"Focus on younger generation and social media: excellent planning outcomeKnowledge Management SystemWhat is knowledge management?Does Pepsi Co need it?ATG Knowledge CenterKnowledge Engineers- Review new solutions and check whether they are publish-worthy, check customer feedback, apply technical knowledge to it.Should be able to apply field level technology.Business Intelligence and AnalyticsThe Belgium Case: perfect example of automationIBM Cognossingle complex planning model: both business and finance model stretched to an enterprise-wide scalePepsi's future bets in ICTinvest in the best SoLoMo : Social, Local, Mobiledynamic consumer engagementlearn and modify, learn and createsocial vending system: excellent advancementSMAC: Social, Mobile, Advanced and Immersive Analytics and Cloud - what Pepsi relies onSo what next?Should Pepsi be "satisfied" with its information systems?What are the major loopholes in a perfectly devised ICT?the functional headsdecision making bodiesethical issuesheavy advertising, pocket change spent on self-developing technologyOur Suggestion

OrganizationReorganize business strategyRealize priorities and focus on the more important business processesApply the complex Europe model world-over : evident proof of successManagementFinance department needs major work : several articles on change in CFOShift from hierarchical to teamwork and collaboration based modelCoPs : Communities of PracticeTechnologyInvest in technology that benefits the development of the firmlearn from the Swisscom case: better workflow system follow the trend: improve EDI and EDM technologies as most MNC'sTHANK YOU