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Topic Review (Newest First)

10-25-2012 03:44 PM

sogosu

I understand there are bound to be bugs/issues when new technology is used but what bothers me most is Ford calling this a normal characteristic when it's clear not everyone is experiencing the same behaviour. If they said "OK that does sound odd. We'll see if there is an upcoming update that addresses this issue and if not we'll log something so that it will get looked at in the near future." then that's reasonable. Instead I get the "It's normal" explanation and a couple of pages of documentation that's supposed to show why it is normal but does not even describe the "problem" I'm having.

I'm going with Crystal's advice and open a file with Ford Service Canada and go from there.
If there is nothing released by next year to fix it then I may cut my losses and trade in for another brand and stay away from Ford for a while.

10-25-2012 12:52 PM

FordService

Quote:

Originally Posted by k1ngkev1n1

Im just curious how this will help if the techs at the dealer and service adviser say that there is no fix for it and that its considered normal until FORD comes out with a fix... shouldnt you guys just be working on fixing the issue as opposed to sending us back to the dealership numerous times to leave our cars there for days on hand only to come back with them saying, " no fix yet, or updates for your car wait until maybe 10000 miles and see if it fixes itself" really? thats what the adviser told me lol.

We arent going to be able to drive the car at all if we constantly have to take it in for the techs to experiment on until maybe they find something.

Hi k1ngkev1n1,

Escalating cases gets important information in the hands of our engineers; not to mention the resources that open up once you get a regional customer service manager involved. I know your experience has been frustrating and that multiple service visits aren't anyone's idea of fun, but I would like the opportunity to try and help.

If you'd like to proceed, reach out to me via PM and I'll get the ball rolling.

Thanks,
Crystal

10-25-2012 12:06 PM

k1ngkev1n1

Quote:

Originally Posted by FordCustomerService

Hey gang,

If any of you are having difficulty shifting, or delay when shifting, I want to get your cases escalated to regional customer service managers. To do this, I'll need a little information from you (sent via PM): your VIN, preferred servicing dealer, estimated mileage, full name, and daytime phone number. I'll get your information in the right hands and make sure someone contacts you soon.

If you have any other questions or concerns, feel free to ask via PM as well.

Have a great day!
Crystal

Im just curious how this will help if the techs at the dealer and service adviser say that there is no fix for it and that its considered normal until FORD comes out with a fix... shouldnt you guys just be working on fixing the issue as opposed to sending us back to the dealership numerous times to leave our cars there for days on hand only to come back with them saying, " no fix yet, or updates for your car wait until maybe 10000 miles and see if it fixes itself" really? thats what the adviser told me lol.

We arent going to be able to drive the car at all if we constantly have to take it in for the techs to experiment on until maybe they find something.

10-25-2012 10:59 AM

FordService

Hey gang,

If any of you are having difficulty shifting, or delay when shifting, I want to get your cases escalated to regional customer service managers. To do this, I'll need a little information from you (sent via PM): your VIN, preferred servicing dealer, estimated mileage, full name, and daytime phone number. I'll get your information in the right hands and make sure someone contacts you soon.

If you have any other questions or concerns, feel free to ask via PM as well.

Have a great day!
Crystal

10-24-2012 11:27 PM

Dialed

Until I went in for the recall my shifting was perfectly fine. Post recall, 2-3 is lagged. At very high RPM's it is normal.

I'm led to believe resetting the TCM with a battery pull may resolve the issue - but I'm not confident it's a surefire fix and depends more-so on your specific driving habits afterwards.

It is not okay that your dealer told you there is nothing they can do. I know there are ford rep's on this website that we may be able to talk to, maybe we should try that?

10-24-2012 11:24 PM

Kabigon

Quote:

Originally Posted by sogosu

*Sigh* just got back from the dealer and it was what I expected.
The service rep told me the tech confirmed it to be normal driving characteristics of the car. She did say that 3 other people had already come in this month describing the same symptoms and were all told the same thing.
She also made a call to the tech service hotline and was some sent pages of a document. It contained nothing describing the issue.

I'm going to pull the battery and do a reset when I install my CAI later this week but I'm skeptical it will do anything.

I'm not sure what to do at this point. Open a file with Ford Customer Service and maybe wait it out for an ecu update? I can already tell this will bug me down the road. Why doesn't it shift when I want it to?
I kind of wish I had waited for the ST to become more available or found a manual in another brand.

Very disappointed with Ford for brushing this off when more than a few people have raised the issue already.

What you described is likely a function of the TCM programming. In that case, there is nothing that the dealer can do at this moment.

With all of the feedback about shuddering and traction control, it is likely that Ford engineers are currently working on a new calibration (firmware) for the TCM.

Do you get a 2 to 3 shift delay if you shift at a higher RPM (4000~5000)?

10-24-2012 09:52 PM

Bolto

Quote:

Originally Posted by sogosu

I'm seriously disappointed to hear this and I can't believe it was designed this way. There's no predictability and I feel it's borderline unsafe.

I'm going to see what the tech says at my service appointment next week but I'm not going to hold my breath.

I wouldn't call it unpredictable if you know that it's going to happen; it's annoying, but much better than a delay in the same gears downshifting.

Anyway, I have the same issue after getting my clutch replaced. After some testing I found an interesting thing - after you shift from 2->3, then immediately shift back down to 2 then back up to 3, there is no delay.

I'm hoping that breaking in the clutches will alleviate the problem.

10-24-2012 02:40 PM

k1ngkev1n1

Quote:

Originally Posted by sogosu

*Sigh* just got back from the dealer and it was what I expected.
The service rep told me the tech confirmed it to be normal driving characteristics of the car. She did say that 3 other people had already come in this month describing the same symptoms and were all told the same thing.
She also made a call to the tech service hotline and was some sent pages of a document. It contained nothing describing the issue.

I'm going to pull the battery and do a reset when I install my CAI later this week but I'm skeptical it will do anything.

I'm not sure what to do at this point. Open a file with Ford Customer Service and maybe wait it out for an ecu update? I can already tell this will bug me down the road. Why doesn't it shift when I want it to?
I kind of wish I had waited for the ST to become more available or found a manual in another brand.

Very disappointed with Ford for brushing this off when more than a few people have raised the issue already.

Yes very disappointing to hear, how is it normal for only 2-3 to have a delay... Obviously not... I hope something happens soon.

10-24-2012 01:23 PM

sogosu

*Sigh* just got back from the dealer and it was what I expected.
The service rep told me the tech confirmed it to be normal driving characteristics of the car. She did say that 3 other people had already come in this month describing the same symptoms and were all told the same thing.
She also made a call to the tech service hotline and was some sent pages of a document. It contained nothing describing the issue.

I'm going to pull the battery and do a reset when I install my CAI later this week but I'm skeptical it will do anything.

I'm not sure what to do at this point. Open a file with Ford Customer Service and maybe wait it out for an ecu update? I can already tell this will bug me down the road. Why doesn't it shift when I want it to?
I kind of wish I had waited for the ST to become more available or found a manual in another brand.

Very disappointed with Ford for brushing this off when more than a few people have raised the issue already.

10-22-2012 04:43 PM

sogosu

Quote:

Originally Posted by Dialed

Let us know. I am confident pulling the battery wires and the system re-learning will fix this, but I don't want to do that again.... it's a massive pain in the ass afterwards.

My appointment is on Wednesday and I'll post the result by end of that day.

What's involved with doing a reset? Pull the battery and wait for 10min?
Do we lose our gas mileage info, radio station presets, bluetooth pairing info etc? Will the car perform like a slug since it will need to relearn everything?

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