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Freeing clinicians to get back to what they love. Beyond words.

From the first word to the last line of code, Nuance is redefining how clinicians interact with clinical documentation on every level. Because when clinicians have a more natural way to capture and communicate the patient story, they have more time to focus on what matters most. Discover more.

Benefits

Leverage our real-time customer targeting engine

Help your customer find what they want, the way they want it, faster than ever. Engage the right consumer with the right engagement at the right time to deliver a personalized, effortless experience.

Maintain context across the customer journey

Our omni-channel platform enables one comprehensive view of the customer’s experience across all channels, from IVR to SMS chat, from VA to live chat. No matter how your customers interact with your brand, your agents can respond accordingly.

Turn analytics into action

We make data actionable. Our business analytics team works with you in an ongoing process to refine and optimize your programs, and AI technology continuously improves your automated and assisted experiences.

Features

Digital portfolio

Our AI-powered digital platform engages consumers via virtual assistance or live chat and can satisfy your customers’ self-service needs through automated guides and multimedia content. All of these offerings are supported by a stellar professional services team.

Conversational IVR

Improve customer satisfaction by reducing call time and routing customers to the right agent,
or resolving issues without an agent at all. Conversational AI allows the IVR to listen, understand, and respond to callers—allowing the system to anticipate needs, proactively provide information, and rapidly resolve issues without engaging a live agent.

Security and authentication

Protect your customers by easily authenticating their identity through state-of-the-art, multimodal biometrics (voice and facial recognition). Make life easier for them, but tough for fraudsters through FreeSpeech background authentication and FraudMiner.