Cox restoring email service after weekend disruption

Published: Monday, December 17, 2012 at 05:42 PM.

Cox Communications customers who use the cable company’s email service heard the welcome ding of new emails arriving Monday morning after a nearly four-day outage.

Cox started to receive calls regarding the email outage Friday afternoon. Email service was restored to all Cox customers by 6:30 a.m. Monday.

“We’re still working on all the details,” said David Deliman, public affairs director for Cox Communications. “What it looks like so far is we’ve isolated the calls to an issue with an email storage platform that supports our residential email in our East Coast and Midwest regions.”

Email is a free bonus feature Cox Communications offers to all of its high-speed Internet customers, although not all customers take advantage of the service, Deliman said. An estimate of the number of customers impacted by the weekend outage was not released.

“It’s hard to say exactly how many of them were impacted,” Deliman said.

Cox customers who had their email service disrupted should still receive all the emails they missed over the weekend, Deliman said. He expects those emails to appear in inboxes gradually over the next several days. He said they might not appear in the order in which they were sent.

Deliman said Cox was in the process of replacing its email storage platform equipment following the outage.

“We have all of our teams onboard,” Deliman said. “This is high priority for us. We’re monitoring the system, making sure it’s working properly, which it appears to be. And then we’ll take measures to make sure it doesn’t happen again.”

Contact Daily News Business Editor Dusty Ricketts at 850-315-4448 or dricketts@nwfdailynews.com. Follow him on Twitter @DustyRnwfdn.

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Cox Communications customers who use the cable company’s email service heard the welcome ding of new emails arriving Monday morning after a nearly four-day outage.

Cox started to receive calls regarding the email outage Friday afternoon. Email service was restored to all Cox customers by 6:30 a.m. Monday.

“We’re still working on all the details,” said David Deliman, public affairs director for Cox Communications. “What it looks like so far is we’ve isolated the calls to an issue with an email storage platform that supports our residential email in our East Coast and Midwest regions.”

Email is a free bonus feature Cox Communications offers to all of its high-speed Internet customers, although not all customers take advantage of the service, Deliman said. An estimate of the number of customers impacted by the weekend outage was not released.

“It’s hard to say exactly how many of them were impacted,” Deliman said.

Cox customers who had their email service disrupted should still receive all the emails they missed over the weekend, Deliman said. He expects those emails to appear in inboxes gradually over the next several days. He said they might not appear in the order in which they were sent.

Deliman said Cox was in the process of replacing its email storage platform equipment following the outage.

“We have all of our teams onboard,” Deliman said. “This is high priority for us. We’re monitoring the system, making sure it’s working properly, which it appears to be. And then we’ll take measures to make sure it doesn’t happen again.”

Contact Daily News Business Editor Dusty Ricketts at 850-315-4448 or dricketts@nwfdailynews.com. Follow him on Twitter @DustyRnwfdn.