Qminder Blog 2018: A Year in Review

With 2018 waving to us from the window of a leaving train, it’s time to look back and see how far we’ve come.

Picking your favorite articles is like picking a favorite kid (i.e., it’s possible, you simply don’t announce it out loud). But just for you, dear audience, we sat down and racked our brains over which content deserves patting on the back the most.

There was some back-and-forth but, luckily, we managed to do it without even breaking into a knife fight. Here you go: the very best of the Qminder Blog in 2018.

Let’s jump right in!

But first, a couple of words about how we’ve categorized our articles. Reading a list is kind of boring, so we broke our content down into three groups: Educational, Inspirational, and Entertaining.

Educational

It’s never too late to learn, and with Qminder you’re learning all year round. In 2018, we’ve published some of the more high-brow, educational and — dare we say it? — cerebral content yet.

The Power of Using Customer Names

“What’s in a name?” a poet famously asked. If he had read the article, perhaps he wouldn’t have to wonder. Names are more than useful labels; in the right hands, they are a powerful customer service tool.

Why You Should Listen to Your Customers (And Why You Shouldn’t)

Building Workplace Happiness in Customer Service [Part 1]

Your job shouldn’t just provide you with money. It should also provide you with meaningful experiences. Does your work make you happy? If your answer isn’t a resounding HELL YES, we might have a problem on our hands.

Nurturing Workplace Happiness in Customer Service [Part 2]

Part 2 of our treatise on workplace happiness focuses on what a good manager does to make employees happy and fulfilled. Simple math doesn’t apply to happiness: when it’s shared between several people, it only grows bigger.

Inspirational

We’ve all been guilty of sitting on our hands, waiting for a muse to appear and guide us. Inspiration is a key part of doing anything remotely ambitious, and our awe-inspiring content from 2018 has got that covered.

iShop Guatemala: How to Reduce Wait Time by Half

In 2018, we’ve published 11 case studies. We wish we could’ve published more, but there are only so many hours in a day. The iShop case study here is among our finest creations.