Occasional rantings about Dynamics CRM/365, Power BI, SharePoint, Office 365 and Azure cloud. Intrigued about how people collaborate and data driven decision making. Taking the first small steps in machine learning. Putting all of the above in practical use to help companies "embrace" their customers

Saturday, April 09, 2005

SharePoint Portal Server alerts not send by e-mail

I noticed this SharePoint bug already at a couple of SharePoint deployments. Users can create alerts both on their WSS sites (on lists, document libraries) as well as on the SharePoint Portal Server (on areas, persons, searches,...). The alerts from WSS sites are send by e-mail, but the alerts from the Portal are not send, they are only visible on their My Site. When you take a look at the logfiles - you will notice the following error in SPNOTIFICATIONSERVICE.log

This is a bug which you can solve with a hotfix from Microsoft Product Support Services - for more information gotohttp://support.microsoft.com/default.aspx?scid=kb;en-us;834859. This hotfix will fix the API call that the alert service is using to read the TGGAU attribute. This hotfix really should be applied to all of your SPS machines in your environment, assuming you have more than one, but the most important one is the SPS server that has the Job component on it. You can check this from the Central Administration page by choosing the Topology manager and reviewing the assignments.

Never mind, I found how to solve this problem. The SharePoint services should run under a domain account rather than a local account. The alert service needs to contact Active Directory to resolve security issues before sending out emails.