ASQ Section 509 is pleased to offer a
refresher course for quality management
professionals who want to prepare for the
Manager of Quality/Organizational
Excellence Certification Exam administered by
the American Society for Quality. The
CMQ/OE Body of Knowledge will be reviewed
and participants will be given a sample exam
questions throughout the course. This will help
them identify topics they
should concentrate on as they prepare for
the actual exam. Levels of cognition will be
reviewed and their use in defining the intended
complexity of multiple choice test
questions will be identified. Constructed
response (essay) questions will be reviewed
throughout the
course.

Location:
Montgomery College, Rockville, MD
Campus

51 Mannakee Street,
Rockville, MD 20850

Location /
Maps:
http://www.montgomerycollege.edu/maps/Rvic.html

Physical
Education Center, Classroom:
TBD

Dates:
The course will consist of six 4-hour
sessions (24 classroom hours). Sessions
will be on Saturdays from 8am to Noon.

Actual class dates
are:

• January 21,
28

• February 4, 11,18,and
25

Instructor:
Robert J. Scanlon, ASQ Section
509.

Mr. Scanlon is a recently
elected Fellow Member of ASQ with over 30 years
experience in quality management. He has
held quality-related positions with
Caterpillar, Inc., Southern Pacific Railroad,
the United States Postal Service, and the
Transportation Security Administration.
He has held Quality Manager positions
with Caterpillar and the USPS. He is
currently the Assistant General Manager for
Operational Process & Performance
Metrics for TSA. He holds ASQ
Certifications as a Quality Engineer,
Reliability Engineer, Quality Manager, and Six
Sigma Black Belt. He has also served
as a member of the Board of Examiners for the
Malcolm Baldrige National Quality Award for 13
years.

Tuition:
$395 payable to ASQ 509, which is offering the
course.

Course
Materials: We will be using certification
materials from the Quality Council of Indiana.
Required materials for the course
are:

If
you have any questions about the course or
exam, contact Robert Scanlon (571-227-1803 or
email Robert.Scanlon@dhs.gov). If you
are interested in possible future course
offerings, contact Education Chair at
Education@asq509.org.