The more times you the do the things that are hard and hurt, opens up the opportunities for automation

Blameless Retrospective (John Allspaw, Etsy, 2012) – promise that there will be no retribution or consequence for decisions that anybody made during an incident, they made the best decisions that they knew at the time, they were operating in a system that allowed you to make that system in the moment – therefore means that people are not afraid to make decisions because…