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We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.

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The staff didn't really understand English that well. But problem was they didn't ask but just assumed what we said. A misunderstanding happened during our ordering of food. During dinner time they told us they were too busy and we ended up had to eat at the lounge with dim light.

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Jane C.CouplesAustralia,June 15, 2015

Worth the trek.

Fabulous design and decor. Room size and design. The beauty of the surrounding area.

9.3

It was a bit of a trek up the mountain to get there, but well worth the trip. The hotel is stunningly designed and decorated. The rooms are huge and well equipped. All staff we encountered were friendly and helpful. The breakfast buffet was excellent, although quite busy being a weekend. We thoroughly enjoyed being spoilt in this beautiful setting after the bustle of Tokyo.

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Melanie R.Families with young childrenAustralia,May 20, 2015

Excellent hotel across the board

Size of rooms, relaxing place, locatio

9.7

A relaxing and luxurious hotel with wonderful service.

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So H.Solo travelersHong Kong,May 2, 2015

comfort and clean

comfort, friendly staff and clean

8

A very pleasant one

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Kanako O.CouplesJapan,March 15, 2015

40 years old memorial stay

It's Hyatt but it's cozy and boutique. Service was very good. Spacious bath room area with a tub.

8.3

It was very nice relaxing stay overall. Great things are their well trained customer service, good bread at breakfast buffet. And shuttle bus service to Gora and cable car station was quick and convenient.
Sad points was the birthday cake. It's my 40 years birthday and what I asked was a simple cheesecake but it tasted bad. Also the gentleman who delivered it to my room had aweful singing voice. Depressing. And they charged me more than 4,000 yen for it.

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Yiu M.Solo travelersHong Kong,March 14, 2015

very good

room lobby dinner

9

good good

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Idan B.Families with young childrenIsrael,March 10, 2015

Nice hotel in a good location

Nice big rooms, view, modern and clean

9

Very nice hotel not far from train station which also offer free pick up from Gora Station. Good size of rooms with nice view, Onsen for male and female in the hotel. We like the complimentary drinks hotel offer every day between 4-7pm.

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Yves M.CouplesSwitzerland,March 10, 2015

good

10

This customer has only rated this hotel and has not submitted any comments.

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Emily T.CouplesUnited States of America,February 1, 2015

Amazing experience

The staff, the room, the food

9.7

It was a gorgeous stay. The entire staff was very attentive to our needs, and addressed us in English everywhere we went. That was a surprise as we are used to being greeted in japanese, or having to wait just a minute to find an English speaking staff member. It was so nice, and we really appreciated that. The happy hour was beautiful, and again the staff went above and beyond. They moved us close to the fire as soon as there was a seat available. Everything about this hotel was gorgeous, and nothing disappointed. I'll definitely stay again!

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Yukari I.CouplesJapan,January 25, 2015

Peaceful weekend onsen getaway

Being able to dine outside, late check-out

5

There was a lot of noise coming from upstairs and outside.
Too far from room to spa.
Probably need to upgrade the room if we decide to stay for a better weekend.