Course details

Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz. of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don't act as if we believe this when we are interviewing candidates—often because we aren't certain how to ask questions that will tell us about past performance.

This workshop concentrates on the pre-interview preparation, developing questions and their value, the interview techniques that get specitic. behavior-based examples ot past performance, and the strategies that follow through on this process.

In addition to the work of Tom Janz. this workshop draws from the work of Stephen Jackson, who takes the behavioural interview one step further with a twelve-step process to hirina top performers.

What participants will learn:

At the conclusion ot this program, participants will be expected to: Have a process tor creating competency requirements tor any given positionUnderstand why behavioural interviews are two to five times more accurate than traditional interviews.

Identify and apply the principles of behaviour interviews, and performance- based selection methods.

Recognize the pattern of behavioural questions and use this pattern to design job-specific, behavioural, performance-based questions. Enhance professional interviewing skills with effective communication strategies and behavioural interviews techniques Role play and practice using behavioural interviewing skills4 Develop a detensible scoring and evaluation process Complete the process through testing and reterence checking.

Pre workshop assignment:

You are able to provide participants with a reading assignment prior to taking the class. This assignment will have questions to be answered so the participants should come to the workshop prepared to discuss their thoughts.

Suggested Workshop Outline:

I ntrod uctions/Objectives/Agenda

Pre-assignment discussion

The Importance ot Hiring the Right People

The cost ot hiring errors

Why Behavioural Interviewing?

From the applicant’s point ot view

From a team leader/manager's point ot view

From a human resource perspective

What the research tells us about better interviewing

Before the Interview

Gather the Pieces tor the Pattern: Conduct a Job Analysis

Recognize critical incidents

Identify competencies and performance dimensions

Develop job descriptions

Prepare neutral job applications

Forming the Interview Questions

Identifying the pattern

Writing the questions

Developing the response you are looking for

Consistent Resume Screening

Defensible

Efficient

Developing an Interview Format

Develop rapport

Structure the interview process

Gather predictive intormation

Sell your organization

Gain a commitment

Conclude the interview

Ethical and legal issues

Interviewing Techniques

Create a comtortable atmosphere

Ask open questions and probe answers

Use active listening skills

Pause, clarify, summarize

Record applicant responses

Interviewer Errors to Watch Out for

Len iency/stri ngency

Error of central tendency

Halo/horns effect

Talking too much

Rating Interviews

Rating errors and how to avoid them

Valuing and scoring candidate responses

Testing

Performance based assessments

Other tests

Reterence Checks

A reterence check tormat

Alternatives to a tormal reterence check

Conduct Practice Interviews'

Final Review

Wrap-up and Evaluations

Course Location

About European Arab Institute for Management & Technology

Cambridge International College is an accredited British College providing superb modern Careers Training to tens ot thousands ot people worldwide. CIC Members study through CIC's popular and protessional distance-training methods, or can study where available with the support ot CIC appointed local organizations ottering campus or tutorial assistance like We_TheyJordan.

For 70 years CIC has been a world leader in protessional. accredited study and training. CIC’s Principal. Vice Principal. Directors and statt have a vast wealth ot experience ot providing the very best education internationally.