Pros: After a very long day of travel I was greeted with a great smile!! Easy rental with little paperwork

10.0 Excellent

4 Nov 2015

Very good experience!

Pros: Agent at both Palm Springs was wonderful!

10.0 Excellent

21 Nov 2015

Pros: The fun drive, customer service and the value of the rented car.

Cons: The waiting.

5.6 OK

17 Dec 2015

Car was fine, but it cost a fortune

Pros: The car was in good condition. Pickup & dropoff were simple and straightforward.

Cons: I was sold an upgrade with some very ambiguous wording that effectively tripled the base cost of the vehicle. Insurance was twice as much again. A $66 rental ended up costing over $350. Customer service has so far been totally unreceptive to my complaints.

10.0 Excellent

14 Feb 2016

Wonderful staff!

Pros: I broke my foot a few days before my arrival so getting around was difficult and your staff went above and beyond to make my experience so easy! Thank you for that! I also got a brand new car. How bad can that be?

Cons: The only thing I didn't like was there was no owners manual in the car. I had no idea if I was driving with my brights on.

Pros: It was nice coming out of the hot summer, they were the only car company with a convertible.

Cons: The deceptiveness of their location. The address is on Airport but when the called to confirm they reminded me I would need to take a taxi to pick up the car since there was another Enterprise at the airport which prohibited them from picking up. The car was filthy and all scratched on the outside. No one new how to lower the roof. It was way more of an ordeal than it was worth. I'm a huge Enterprise fan, just not this location.

2.0 Poor

15 Oct 2016

Cons: Was quoted and purchased on line for $211.00. Upon pick up price went up to $311.00 because you didn't have the car I chose???
Funny! As I delivered to drop off another customer ahead of me was told the same BS story. First and last time for me!!

10.0 Excellent

9 Nov 2016

Pros: Convenient location. Clean car.

7.2 Good

11 Nov 2016

Pros: The vehicle was great !!! Clean almost brand-new !! The two people that took care of us at the airport in Palm Springs were amazing they went above and beyond to make sure we got our vehicle right there on the spot and honored the other price as opposed to charging us three times as much like the people on the toll-free number want to. Dropping the vehicle off was great to very convenient and very easy.

Cons: When I got to Palm Springs airport at 9 PM and I went to pick up my vehicle I was told that the place closed at 12 PM and then I would have to wait two days Monday to get my vehicle. I went to the enterprise location at the airport and that you people there were wonderful they understand my dilemma they did the right thing and helped us out. If a place as special hours they should let us know straight away so we could make other arrangements. And also not try to charge me more money for the convenience of picking up my vehicle at the airport as opposed to seven minutes away outside the airport

2.0 Poor

13 Nov 2016

There was no car

Pros: Nothing

Cons: The fact I was on a wait list for 6 hours even tho I was confirmed. Never using enterprise again

6.0 OK

22 Nov 2016

Not a good location

Pros: The car was nice and clean

Cons: The location is not convenient, you have to take a cab to get there , they didn't open until 8:00 am , our flight left at 7:30 AM, so we had to pay an extra $50.00 to drop it off at the airport Enterprise

8.0 Good

22 Nov 2016

Pros: very friendly personel

Cons: had to get a cab from the airport

6.4 Good

5 Dec 2016

Pros: Friendly service, nice to deal with car was there just not clean

Cons: The car was not cleaned both inside and out but could have been a circumstance of a quick turn around. However i feel it should have at least felt/been cleaned on the inside.

10.0 Excellent

7 Nov 2016

Excellent Staff

Pros: The Manager at the Palm Springs airport Enterprise - a woman whose name I wish I recalled - gave me top notch service and even went above and beyond to fix a reservation error I made and found me a car after I was told they were sold out. She saved my trip. THANK YOU.

Pros: Service at the Avis counter in Palm Springs was excellent. The first car we were given was not comfortable, so we asked for a different vehicle and were upgraded to a very nice Jeep Laredo.

4.8 OK

6 Mar 2016

Scam artists with nice cars

Pros: The car itself (shiny new convertible mustang was great.

Cons: They couldn't find the reservation I booked through Kayak, so I had to reserve at the desk. This led to an estimated price of $100 more than my $430 online booking - not cool at all, but nothing compared to the scam they pulled when I returned the car - $720 was the final charge. I returned the car on time with a full tank of gas, and was running late for my plane, and they spend twenty minutes trying to get their printer to work and figure out the price difference, concoct literally six different prices ("well actually it should be X") as they fumble through their archaic reservation system, at various points circling around to how it was ultimately my fault because I signed the contract which gives them the right to ignore the initial estimate, while still never coming up with the real numbers that could have led to either the initial estimate or the final price. Incompetent bullshit artists.

10.0 Excellent

21 Nov 2016

Happy Attendant

Pros: Happy and helpful attendant in the return lot

10.0 Excellent

31 Oct 2015

Half the price than renting from the airport!

Pros: Convenience and customer service.

Cons: The neighborhood

9.6 Excellent

13 Oct 2016

Pros: Fast and proficient, very courteous and professional

Cons: It would be be nice to have a courtesy dropp off, but it is hard with one person manning the business so understandable, not a big deal

10.0 Excellent

19 Oct 2016

Pros: Convient location.
tammy salaiz courteous

4.0 Mediocre

5 Nov 2016

Not what was expected

Pros: Price was appropriate, especially with the hassle of being an off-airport location.

Cons: Shocked reservation was not at the airport, but at an off-site location. Avis at the airport did not even try to help correct the mix-up. Off-site location was pitiful.

5.6 OK

23 Nov 2016

Cons: I was told pickup of car was 2blocks on airport. It was 2 miles and cost $15 by cab One person said there was a shuttle Not true

Cons: One minor issue, it appeared the car had been smoked in. We were not sure, but the car did have an odd smell for the first day or two after which it subsided. All things considered, fantastic experience.
Thank you,
Larry & Gretchen

10.0 Excellent

26 Oct 2015

Pros: QUICK AND EASY...TOOK ABOUT 90 SECONDS.

10.0 Excellent

6 Jan 2016

There when needed

Pros: Rental agent was efficient and informative, as was the counter agent on check-in.

10.0 Excellent

12 Jan 2016

No hassles....

Pros:
Simply professionally done.

Cons:
Nothing

6.0 OK

17 Jan 2016

More money than expected.

Pros: Counter staff in PSP airport was very nice. Service was relatively fast. Car was new.

Cons: Price ended up being slightly more than Imagreed to on Kayak. First time this has happened to me. Additionally, I returned the car two days early and no adjustment was made to price. I found this quite disappointing as many other companies I have used will do so.

10.0 Excellent

18 Jan 2016

Pros: The cheap price

10.0 Excellent

21 Jan 2016

great quick servcice

Pros: I appreciated the speedy check-in and no extra sales pitch to upgrade or add other services. Great Nissan Versa car with 37 mpg.

6.0 OK

17 Jul 2016

Car rental Palm Springs

Pros: The car was fuel efficient and clean, and got me from A to B

Cons: The GPS system was out of date so a few errors occurred. There was very little leniency for dropping the car back later. I would suggest using a 24 hour return time as most companies do. Trying to charge me a much higher daily rate soured the rental - however they were reasonable when discussing this.