This Result Profile talks about modernizing public water services in Uruguay. Given Uruguay’s public utilities like water, electricity and telecommunications were monopolies in their respective sectors, which has made it difficult to benchmark and provide...
Vea más +This Result Profile talks about modernizing public water services in Uruguay. Given Uruguay’s public utilities like water, electricity and telecommunications were monopolies in their respective sectors, which has made it difficult to benchmark and provide entry points to improve performance. In addition, the country’s public water and sanitation utility lagged behind other public service providers in terms of operational performance and customer service. The International Bank for Reconstruction and Development (IBRD) worked with Uruguay to modernize its water utility company, Obras Sanitarias del Estado (OSE), helping in its transformation from an inefficient monopoly into a more accountable public utility providing better quality water to more Uruguayans than ever before. With the help of IBRD, Uruguay’s OSE had slowly evolved from a highly inefficient water utility into a solid one over the course of the last two decades. As a result of IBRD involvement, Uruguay has created a more transparent and accountable water sector. OSE, which formerly acted as de facto policymaker and regulator in addition to service provider in the water sector, has become a part of a wider system that includes an autonomous water and electricity regulator, and a separate policy-making agency, created in 2006.
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