The Multichannel Difference

Once, a simple call center or group of people answering phones was enough. Not anymore. To be competitive now, today's business needs multiple channels for customer interactions. This short e-book explains the "why and how" to interact the way each customer wants--offering advice on how to gain and sustain a competitive business advantage.

Featured Sponsor Microsites

Archives

Notices

Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information. Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site. Continuing past this point indicates your acceptance of our terms of use as specified at Terms of Use.