Initial assessment

After a complaint is deemed admissible, an initial assessment will be conducted:

to clarify the concerns raised by the complainant(s), to better understand the complainants’ allegations as well as the views of other stakeholders (project promoter, national authorities, …) views, and to have view on the situation on the ground;

to understand the validity of the concerns raised regarding social and environmental issues or EIB governance;

to assess the feasibility of seeking resolution of the complaint;

to determine if further work is necessary and/or possible from the EIB-CM (investigation, compliance review or mediation between the parties) to resolve the issues raised by the complainant(s).