Gift Box Service FAQ

How does the gift box service work

Go to checkout and click the “GIFT BOX MY ORDER” button at the bottom of your shopping cart.

All items in your order will be gift boxed (except bulky items). There are no split orders.

Write a gift message to your gift recipient in the message field.

Specify the recipient’s delivery address.

Please note: the order may be placed in multiple gift boxes and shipped in more than one parcel.

HOW MUCH DOES THE GIFT BOX SERVICE COST?

The cost of having your order wrapped in a gift box is calculated during checkout based on the size of your order.

The price of a gift box starts from $10.00. Final price depends on the size of your order as it may require multiple gift boxes.

WHAT IS INCLUDED IN THE COST OF THE GIFT BOX SERVICE

Sheridan offers gift boxes in 3 sizes: small, medium, large. Our staff will select the appropriate gift box size for your order, to ensure your gift is wrapped beautifully. All items in the gift box are wrapped in a premium tissue paper with a Sheridan sticker. Your gift message can be up to 150 characters and will be printed on a gift card which will be included in the box.

WHY CAN’T SOME ITEMS BE GIFT BOXED?

Some Sheridan products such as quilts and pillows are too large to be placed in a gift box.

What do I bring with me to the store?

Government issued photo ID (drivers license or passport)

Your collection code which can be found in your notification email and can be bought with you via a printout or your smartphone. Please note the store will be unable to issue your order without the collection code.

DELIVERY OF GIFT BOX ORDERS

Please note: the order may be placed in multiple gift boxes and shipped in more than one parcel. The tracking number provided in your shipment notification email can hold up to 10 parcels. If you track this number it will show you if there are any parcels still in transit or awaiting shipment. Please track your deliveries via www.auspost.com.au/track

Sheridan offers complimentary shipping on standard orders Australia-wide. It may take up to 5 business days for delivery in metropolitan areas and up to 8 business days for regional areas.