WootBot

You know how nobody ever comes over to your house? Or willingly begins a conversation? Or maintains eye contact? That's because you don't have a kick-ass home theater! It definitely doesn't have anything to do with your lack of emotional affect.

bsmith1

B2DaRad

I bought these 3D glasses and Optoma emitter on 8/19 and they still haven't shipped. I sent an email to customer service who told me that they got lost between the warehouse and shipping department and would need to refund my money. I asked if they could just send me another pair but was told they were sold out. This was yesterday... What the **** Woot?!

Email from Woot Customer Services:
Hello Brad,
Thank you for taking the time to email us. We appreciate your concerns as well as your business.

I'm very sorry for the delay, but it appears that your order was lost somewhere between our warehouse and the shipping company. As we no longer have any replacements in stock, I've gone ahead and issued a full refund back to your original payment method. The refund should appear within a few days.
Again, I'm sorry for the inconvenience.

middlehead

brilanmar

B2DaRad wrote:I bought these 3D glasses and Optoma emitter on 8/19 and they still haven't shipped. I sent an email to customer service who told me that they got lost between the warehouse and shipping department and would need to refund my money. I asked if they could just send me another pair but was told they were sold out. This was yesterday... What the **** Woot?!

Email from Woot Customer Services:
Hello Brad,
Thank you for taking the time to email us. We appreciate your concerns as well as your business.

I'm very sorry for the delay, but it appears that your order was lost somewhere between our warehouse and the shipping company. As we no longer have any replacements in stock, I've gone ahead and issued a full refund back to your original payment method. The refund should appear within a few days.
Again, I'm sorry for the inconvenience.

Best Regards,

Bree
Woot Member Services

We're sorry for the mix-up!

You should be getting an email from support@woot.com shortly with more information.

mmk1220

davidh1

Word of caution on the Sharp 2.1 ($99) soundbar. It does NOT have an HDMI connection. Just the standard analog. When I went to plug it into my smart TV, the TV said "Oh, you have an external sound system? Cool!", and turned of the internal speaker and volume control. Except, the sound bar isn't a smart sound bar, so you NEED to have the volume control from the TV (or DVR or whatever). Otherwise you're stuck with a knob on the soundbar amplifier for adjusting the volume. So make sure your TV isn't TOO smart or spend a bit more on a better sound bar.

Still haven't figured out how to get around it. There's probably a way.. just haven't found it yet.

Lunarpancake

Stay away from Sharp. Their customer service is bottom of the barrel in my opinion. I purchased the sound bar, receiver, sub-woofer last time it was for sale and it is already broken.....Sharp won't honor the warranty.

blipper67

Lunarpancake wrote:Stay away from Sharp. Their customer service is bottom of the barrel in my opinion. I purchased the sound bar, receiver, sub-woofer last time it was for sale and it is already broken.....Sharp won't honor the warranty.

Seems like Pinnacle is having Customer Service "issues" too. Check this thread out:
http://www.avsforum.com/t/1185088/pinnacle-speakers-official-page/240#post_23706527

narquespamley

That's easy. If you really care about sound quality, don't buy a soundbar. It's just a convenience gimmick that imposes ridiculous constraints on the sizes of the speakers (think sucky, tinny Bose cubes) and delivers terrible stereo separation. You're much better off for the same money with 5 simple, identical 2-way speakers (min 5" driver, no higher than 80Hz minimum, better 60Hz) left, center, right, and rear surrounds along with an independent powered subwoofer. If you're super concerned about looks, go for in-walls.

lorenzodemedici

blipper67 wrote:Seems like Pinnacle is having Customer Service "issues" too. Check this thread out:
http://www.avsforum.com/t/1185088/pinnacle-speakers-official-page/240#post_23706527

I don't keep up with the latest stuff and I don't know if AVS Forum is widely read or not. I do know that, for the prices they sell for on Woot, the Pinnacle speakers are a genuine bargain. I also know that at those prices, the company has to be cutting corners somewhere, or they would go out of business. If you're looking for the top 5th percentile speakers, you don't want Pinnacle. If you're looking for pretty good speakers at a great price, Pinnacle is perfect for you. As for customer service, there really shouldn't be a need for much customer service. It's a box with speaker cones and a few wires inside. We're not talking about a BMW here. (Great customer service from BMW, but for $70,000 it should be.) If you spend a few hundred bucks on bargain priced speakers, don't go looking for customer service. What you got is what you got. Be realistic.

SubBass49

I have a question on the Sony DAV-TZ140B 5.1 system with the USB input.

Does that mean you could get a USB bluetooth dongle for the home theater and use the system like a more modern bluetooth-capable one for streaming music from your bluetooth-enabled computer? If yes, then I may be in for one.

Banesidhe

narquespamley

SubBass49 wrote:I have a question on the Sony DAV-TZ140B 5.1 system with the USB input.

Does that mean you could get a USB bluetooth dongle for the home theater and use the system like a more modern bluetooth-capable one for streaming music from your bluetooth-enabled computer? If yes, then I may be in for one.

No. Like most USB ports on stereo equipment, it's only programmed to look for disc drive devices like flash drives and media players.

There are also bluetooth to audio dongles. I would caution that you try one of these out first and/or very carefully look at the reviews as Bluetooth is not lossless. I have a little setup where I am able to hook my iPhone directly to a stereo cable or through a Belkin bluetooth to stereo submini adapter to the same compact system and the bluetooth is a much thinner sound.

blipper67

lorenzodemedici wrote:I don't keep up with the latest stuff and I don't know if AVS Forum is widely read or not.

It's one of the biggest and most widely followed with hundreds of posts and threads every day. If you need ANY audiophile or videophile help, AVS is the place to go. I was just about to pull the trigger on a Pinnacle soundbar but after doing a little reading and testing "Customer Service" with a phone call, I'm not so sure.

If you spend a few hundred bucks on bargain priced speakers, don't go looking for customer service. What you got is what you got. Be realistic.

Excuse me? I expect customer service whether I'm buying a set of Libby glasses, a car or a $3,000 tux. To put it nicely, I guess we have different expectations regarding value and service.

Who are you gonna turn to if your Pinnacle unit goes down and you can't get satisfactory compensation or service? A 7 year warranty means nothing if you don't have support, it only serves as a marketing gimmick. That doesn't mean waiting for a month or so to receive service, if it ever comes.

Call them up, ask for Sales, see if you get a call back.

Listen to this cry for help:

I really don't have anywhere to turn but here to warn people about this product. It's been 4-5 weeks since purchase and I am still working on getting the correct product. Wrong speakers showed up ( I really think this was a bait and switch) and then when they finally replaced the wrong speakers one showed up damaged. On pace to show up 3.6.13, over a week later than promised. . . .

For what I spent, even at a woot price, I would expect a little more support. God forbid if anything ever happens to my system, who will be there to help. . . . so, if you found this review please head my warning...

Having said that I build speakers and use some of the finest drivers like Focal, have been for 40 years and yes Pinnacle gear appears to be excellent, by design. For example, they're one of the few to use compound or push/pull Isobaric loading in a few of their sub systems. Damn smart engineering!

pinnaclespeakers

Hello Woot Community. This is Arin with Pinnacle Speakers, customer support Team leader. I will be here to assisit you with any and all questions.

Pinnacle is a USA based family owned and operated company. Celebrating our 37th years, since 1976, we are famous for superb product and superior value. We pride ourselves in old fashioned, personal customer service. I have been here for 8 of the 37 years and I am sure I can answer most any question. No question is a bad question. Thanks.

vanevenhoven

That was just added today, in response to a thread started in 2011, or earlier regarding an issue with Dell not shipping what they advertised. *and* that reply you show from today was last active in April.

Pinnacle CS has been top notch with any issue I had first hand - and I had a lot of questions for them. I'm not referring to someone else's experience, only mine - so its limited. It may be that they do, indeed suck - but its not been my experience

blipper67 wrote:Seems like Pinnacle is having Customer Service "issues" too. Check this thread out:
http://www.avsforum.com/t/1185088/pinnacle-speakers-official-page/240#post_23706527

pinnaclespeakers

Having said that I build speakers and use some of the finest drivers like Focal, have been for 40 years and yes Pinnacle gear appears to be excellent, by design. For example, they're one of the few to use compound or push/pull Isobaric loading in a few of their sub systems. Damn smart engineering!

Hi, Arin with Pinnacle Speakers here. Customer service is a fanatical component of our corporate history and culture. Way back when, Rich R. the President himself would often pick up the phone and speak to consumers for 1-2 hours. Spending uneconomical amounts of time with every situation he came across. To him, Pinnacle Speakers are his children, and by extension, anyone who owns a set is a relative. As we have grown, we handle customer service in layers for efficiency and to provide better service. First with a section on our website for the most typical questions. This information is there 24/7 for your convenience and covers 75%+ of possible consumer situations. Also, we were the very first Speaker company to publish a comprehensive owners manual. Something far more thorough than what used to be the industry standard, which was a simple set up diagram. Our owners manuals are the best in the industry and are full of great information. We post them on our site at no charge, while some companies actually charge money to download an owners manual. If all the information on our site still does not address the issue, we invite customers to e-mail us with specific questions @ info@pinnaclespeakers.com. And if there is a very technical issue or you need warranty service you would write to service@pinnaclespeakers.com.

In every case, we work hard to provide first class, personal and relevant service. We do not have any form letters. Each customer gets an individualized response. If a phone call is necessary, we arrange a convenient time to speak. We sell many thousands of products to professional custom home installers who rely on Pinnacle as their primary speaker for high performance superior value and reliability. These industry pros typically do not require much assistance in a traditional sense. They typically just want to know if merchandise is in stock or if orders were shipped. Consumer service requirements are something we know is best in class in the industry. Most of our competitors have either outsourced anything remotely resembling service or you are basically on your own. We have sold in our 37 years millions of speakers, but not every customer is 100% satisfied no matter how hard we may try. And we try real hard! If any of you WOOTERS purchase our products please E-mail info@pinnaclespeakers.com and ask for my personal e-mail. I will provide it so you can know that if anything ever comes up you can write to me directly. Arin, TEAM LEADER, Pinnacle Speakers customer Support.

PS we see over a couple hundred posts on AV forum for Pinnacle, a couple people out of 255 seem to have an issue we could not satisfy.

vanevenhoven

you're not a customer...you said it yourself. and even if you decide to be the cost/benefit for what seems to be a fairly high maintenance relationship would make me want to refer you to my competition. But I don't work for Pinnacle, so they may chose to return the call.

The MB11500+ the complaint you linked to refers to is the BD series. I actually ordered the exact set a few weeks ago in the Aug 26th sale. I'm looking at the beautiful piano finish now, and just finished listened to the 5.1 sound through my woot refurbed onkyo receiver. on my refurbed vizio mounted on the (ugh) moster wall mount running though the hdmi cable - all though woot. Seems to be working well over here. It looks and sounds great. Arin was wonderful in supporting all of my Pinnacle purchases, and actually in my designing - including components that weren't Pinnacle. Maybe you weren't nice. ?

eranical

I am trying to plan work on setting up my media room. After seeing the support Arin provides here 1 thing I have decided is pinnacle will be the only speakers I use. Found those complaints hard to believe.

I used to love woot & I still love Amazon, however the combo ain't as attractive ...

craigthom

narquespamley wrote:That's easy. If you really care about sound quality, don't buy a soundbar. It's just a convenience gimmick that imposes ridiculous constraints on the sizes of the speakers (think sucky, tinny Bose cubes) and delivers terrible stereo separation. You're much better off for the same money with 5 simple, identical 2-way speakers (min 5" driver, no higher than 80Hz minimum, better 60Hz) left, center, right, and rear surrounds along with an independent powered subwoofer. If you're super concerned about looks, go for in-walls.

That's one way to go, but for people concerned about space and running wires I would go with a pair of decent bookshelf speakers with eight-inch woofers and a small stereo amp for under $200.

It won't be surround, but a sound bar won't be, either, and it will sound a lot better.

blipper67

vanevenhoven wrote:you're not a customer...you said it yourself. and even if you decide to be the cost/benefit for what seems to be a fairly high maintenance relationship would make me want to refer you to my competition. But I don't work for Pinnacle, so they may chose to return the call.

There is no "high maintenance" if there is no problem or issues. duh.... I'm not a troublemaker. If I have an issue, I EXPECT it to be taken care of promptly. That is the American way.

I'm a savvy consumer who checks out the vendor, product, and manufacturer before spending MY money and that includes making a tech call to see how the service is and whether it comes from another incompetent tool from India or a well informed employee from Boston.

You do know that if you need to send something back you pay for postage one way?

Yesterday I bought a soundbar from a local vendor. It is an Energy by Klipsch bar, an old well established reputable company that is known for its excellent high end sound products. Sounds good but the Learning Remote will not learn anything other than the Mute mode. The soundbar goes back for a full refund......

lorenzodemedici

pinnaclespeakers wrote:Hi, Arin with Pinnacle Speakers here. Customer service is a fanatical component of our corporate history and culture. Way back when, Rich R. the President himself would often pick up the phone and speak to consumers for 1-2 hours. Spending uneconomical amounts of time with every situation he came across. To him, Pinnacle Speakers are his children, and by extension, anyone who owns a set is a relative. As we have grown, we handle customer service in layers for efficiency and to provide better service. First with a section on our website for the most typical questions. This information is there 24/7 for your convenience and covers 75%+ of possible consumer situations. Also, we were the very first Speaker company to publish a comprehensive owners manual. Something far more thorough than what used to be the industry standard, which was a simple set up diagram. Our owners manuals are the best in the industry and are full of great information. We post them on our site at no charge, while some companies actually charge money to download an owners manual. If all the information on our site still does not address the issue, we invite customers to e-mail us with specific questions @ info@pinnaclespeakers.com. And if there is a very technical issue or you need warranty service you would write to service@pinnaclespeakers.com.

In every case, we work hard to provide first class, personal and relevant service. We do not have any form letters. Each customer gets an individualized response. If a phone call is necessary, we arrange a convenient time to speak. We sell many thousands of products to professional custom home installers who rely on Pinnacle as their primary speaker for high performance superior value and reliability. These industry pros typically do not require much assistance in a traditional sense. They typically just want to know if merchandise is in stock or if orders were shipped. Consumer service requirements are something we know is best in class in the industry. Most of our competitors have either outsourced anything remotely resembling service or you are basically on your own. We have sold in our 37 years millions of speakers, but not every customer is 100% satisfied no matter how hard we may try. And we try real hard! If any of you WOOTERS purchase our products please E-mail info@pinnaclespeakers.com and ask for my personal e-mail. I will provide it so you can know that if anything ever comes up you can write to me directly. Arin, TEAM LEADER, Pinnacle Speakers customer Support.

PS we see over a couple hundred posts on AV forum for Pinnacle, a couple people out of 255 seem to have an issue we could not satisfy.

Yeah, you go girl. (Is Arin female?)

Being a preferred brand of professional installers is not something to brag about. Contractors and installers of all types are notorious for choosing cheaper "contractor grade" products, to lower their materials cost and raise their profit margin. Anyone who has bought a generic subdivision house knows all about that. After a few years you start to see all the cheap parts failing that the subcontractors used. I'm sure professional audio installers are the same way. They prefer the brands that give them the best installer discount, not the ones with the best quality. I have four Pinnacle speakers in my TV room right now. I'll go back to what I said earlier. They're pretty good speakers at a great price. But don't brag about being a preferred brand of audio installers. I would keep that on the down low.

pinnaclespeakers

Being a preferred brand of professional installers is not something to brag about. Contractors and installers of all types are notorious for choosing cheaper "contractor grade" products, to lower their materials cost and raise their profit margin. Anyone who has bought a generic subdivision house knows all about that. After a few years you start to see all the cheap parts failing that the subcontractors used. I'm sure professional audio installers are the same way. They prefer the brands that give them the best installer discount, not the ones with the best quality. I have four Pinnacle speakers in my TV room right now. I'll go back to what I said earlier. They're pretty good speakers at a great price. But don't brag about being a preferred brand of audio installers. I would keep that on the down low.

Thanks, so I will edit the comment: Pinnacle is the Preferred HIGH END brand of speakers for knowledgeable custom home installers who care about superb quality for their audiophile customers!

pinnaclespeakers

[quote postid="5549666" user="blipper67"]Really? That really is a stretch Arin.[/quote

Ok guys, what REALLY is the problem? I am pleased to hand out my own personal direct line to address whatever this is? Please email info@pinnaclespeakers.com and ask for my phone # and I will give you my personal direct phone # so we can get to the bottom of whatever this is. No one ever calls Pinnacle support which is in FLORIDA, and gets ignored, NEVER NEVER EVER!

pinnaclespeakers

eranical wrote:I am trying to plan work on setting up my media room. After seeing the support Arin provides here 1 thing I have decided is pinnacle will be the only speakers I use. Found those complaints hard to believe.

Thank you. If you have any questions or need any guidance please ask and I will do my best to answer. I a checking the forum periodically this weekend so I will get back to you.

pinnaclespeakers

craigthom wrote:That's one way to go, but for people concerned about space and running wires I would go with a pair of decent bookshelf speakers with eight-inch woofers and a small stereo amp for under $200.

It won't be surround, but a sound bar won't be, either, and it will sound a lot better.

Might we recommend QP9 PWRBR which is our highest end SOUNDBAR with bass down to the low 50 HZ range at - 3db. As good and better than many small bookshelf speakers. It also has a sub-out input so you can easily add a powered subwoofer just by running a cable to the SOUNDBAR. We suggest QP9W PWRBR and Baby Boomer as an amazing music or TV sound System! In a larger room PSSUB 225 as the subwoofer. The depth and clarity of these 2.1 system options will amaze. QP9W PWRBR is brand new,our best SOUNDBAR just shipped last month

blipper67

blipper67

pinnaclespeakers wrote:Might we recommend QP9 PWRBR which is our highest end SOUNDBAR with bass down to the low 50 HZ range at - 3db.

How are your engineers getting that low of a response with 3" speakers? Good bass extension is all about cone mass moving A LOT of air using rather large drivers. What kind of alignment are they using?

pinnaclespeakers

blipper67 wrote:How are your engineers getting that low of a response with 3" speakers? Good bass extension is all about cone mass moving A LOT of air using rather large drivers. What kind of alignment are they using?

Thanks for your patience!

Well, good question but they are all musicians in our engineering department and Rich, the President and chief of engineering is a drummer and bass expert. He owns several US patents and one in particular for a patented port that delivers far more bass in a compact cabinet. Having said all that, this item is brand new, and has a fairly large internal volume to assist in bass. The drivers are either woofers or mid-bass drivers. We typically can derive far more bass in our designs than others given a cabinet and driver size. And that achievement has been a trademark of our company. So, I really do not know how they do what they do, they just do.

pinnaclespeakers

pinnaclespeakers wrote:Well, good question but they are all musicians in our engineering department and Rich, the President and chief of engineering is a drummer and bass expert. He owns several US patents and one in particular for a patented port that delivers far more bass in a compact cabinet. Having said all that, this item is brand new, and has a fairly large internal volume to assist in bass. The drivers are either woofers or mid-bass drivers. We typically can derive far more bass in our designs than others given a cabinet and driver size. And that achievement has been a trademark of our company. So, I really do not know how they do what they do, they just do.

I see you asked about drive alignment. Each channel uses dual 3" woofers and a tweeter. The cone mass of dual 3" drivers is about the equivalent of a 5" driver. I am not an engineer, but I believe the dual woofer configuration with a high powered amp ad large internal volume all combine to get the bass result.

Monday I can check with R/D and see if they have anything to add.
Also note, since you do seem knowledgeable, the volume of bass is also relevant. I do not know the SPL (db level at 52 Hz, perhaps the real audible range is a bit higher. I hope this helps. Also, the QP9W PWRBAR does have remote learning, a feature I see was not part of an Energy product you purchased and returned.

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