Wednesday, September 25, 2013 8:00 AM - 9:30 AM (Pacific Time)

Sorry! You can no longer register online for this event. But you can still register on-site at the event.

2013/2014 Kick Off Session:Creating & Managing a Global Support DepartmentAs your company enters into international markets, the need for a global Support presence becomes a priority. This discussion will focus on challenges related to both moving to a global Support model, and subsequently managing it effectively. Key discussion points will include expanding hours of support, setting up a follow-the-sun model vs. housing the Support team in a central location, adding language capabilities, outsourcing, and more.

Interested in joining this peer group?
The Customer Support & Experience Group is for C-level, Directors, VP and managers for any client facing customer experience and support professionals. Attendees must work for a technology company who dedicates a department and team to customer & technical support. To learn more, or to apply, click here.