A disgusted mum is calling for Pontins resorts to be shut down after claims she encountered 'cockroaches, vomit and excrement' in her chalet.

Charlie Mountney, from Shirley, says she was horrified when she allegedly found poo and sick sprayed up the door of her room at the Pakefield park resort.

The 25-year-old took photos of her 'horrendous' stay - which show a mould-spotted burger allegedly bought from the restaurant to claims of insects, believed to be cockroaches, crawling up a bedroom wall.

She told BirminghamLive she had saved up all year to afford holiday clothes and spending money for her two children, 1 and 6, while her mum forked out for the stay.

They had booked the break through TheSun holidays and had initially been pleased when they saw their surprise location was the Lowestoft Pontins.

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She explains: "We tried the restaurant as you have to go half-board at Pontins. But it was horrific, the food was disgusting. It was like it had been there for days and just kept getting served back up.

"We never went back, the jacket potato was pink inside and the mash potato was all stuck to the bottom of the pan. There was no way I was letting my children even attempt that food."

She was also promised a travel cot for her one-year-old baby after paying a £20 deposit - but the mum claims it never arrived.

The family said they were also 'forced to buy their own mattress protectors' as the beds appeared 'unclean and there was nothing but a sheet to sleep under'.

Charlie, 25 and her one-year-old son at Haven after awful Pontins experience

Charlie says they complained more than five times at reception about the conditions.

After staying for just one night at the camp, the family decided to leave in a bid to rescue their treasured holiday time.

"We couldn't stand it any longer. It was horrendous and staff weren't prepared to do anything about it.

"We actually paid to go somewhere else and ended up at Haven in Great Yarmouth. But that cost us another £200.

"No one pays to go on holiday and then pays to go somewhere else because it's that bad. So that's saying something."