On the evenings of Tuesday 5 and Wednesday 6 November, we will be carrying out essential maintenance work on our telephone system.

During this time, calls will be directed to our Out-of-hours service from 5.45pm. Please only call us if you need to report an emergency or urgent repair on 0300 011 1144. Whilst this work is being carried out, you may experience calls dropping . If this happens, please call again.

If you need to contact us for any other reason, please email contact@newcharter.co.uk or use our customer hub which is available 24 hours per day, seven days per week. If you haven’t already registered, it’s quick and easy to do!

In the meantime, we wish to apologise for any inconvenience caused during this important work.