Third Party Management - Responsible for Managing I&Rs, agencies, 3rd Parties, BSOs infra service provider for service delivery and lease of infra-structure. Off Roll Resources - Role definition, Selection, Productivity & Performance Relationship Management - Develop and manage a strong alliance with internal/external stake-holders to improve the predictability of deliverable's better SLA and QOS readiness for new services and cost effective solution. Compliance - Responsible for TRAI QoS Compliance for service delivery. Process Improvement - Drive initiatives with Corporate IT to extend maximum automation and system based tools for the functions to reduce regional variance. Quality Management - Manage Quality of Service and initiate Corrective Action and Service Improvement Plans as appropriate. Cost Optimization - Implement Special Projects at regional level w.r.t. Integration and Improvement of processes for Cost Optimization ESAT & CSAT