Value For Money

disgustedcustomer29's review of Littlewoods

I am so disgusted with littlewoods i bought a kobo vox ereader in June from them worked fine unill sep was away to use it and for some strange reason it cracked the screen from inside. So in sep i phoned littlewoods to say it was faulty got told to it would get picked up which it did and that my account would be credited with £189.99 this did not happen got the kobo back which had to pay £3.95 for getting it back have had nothing but hassle . Sent an appeal letter heard nothing sent another letter still heard nothing. Then got a phone call as soon as i mentioned trading standards the women and guy couldn't have been any nicer. But even from then still haven't got any further forward and it wasn't a cheap item either and from late nov/dec they now don't sell the product? wonder why. Also when received it back they added another 4 cracks to the kobo as when it was sent away it only had 1 crack inside now has 5. All i want is another one not like i want my money back which i think i should as all the hassle i have had with this.

Littlewoodsrep's Response to disgustedcustomer29's Review

Written on: 26/02/2013

Hi,

We're very sorry to hear of the experiences you have had with this order and would like to help. It sounds like your Kobo eReader was inspected by our Returns Compliance team who do advise that screen faults, such as cracks, are not covered by our Returns Policy. We can check your account - and the notes that this team will have left if you would like to send an email to us at Help@littlewoods.co.uk.