Client Review

The bank manager did a terrible job of managing time. She knew we were waiting to get an insurance check co signed and made us wait 5o minutes while she helped one other client. Our transaction took less than 2 minutes. Why could she not step out of that meeting to sign our check and get us out the door?

My identity and identity of a lot other people was stolen from this bank from their former employee.(got email from them confirming that ). When I went to the local branch where I was a customer for more then 15 years the banker was yarning the entire time I was trying to explain what happened and when the branch manager call me next day she told me she don’t have time to meet with me because she is going on vacation...So since they were not helpful or care to help me i had no other choice than to close all accounts .Now I am paying every month out my pocket for credit monitoring service for something which was not my fault and when I ask them to be reimburse they said that I am out of luck since I don’t have account in Sunttrust bank !?!?So if you want to be treated badly and ignored and get a headache go to Island Park branch

I went to my local Suntrust on Wisconsin Avenue (Cathedral Branch), Saturday afternoon, Feb 3rd, about 30 mins before they were scheduled to close, so that I could transfer money from a CD/Money Market fund to my checking account. I first stood in line for one of the 2 tellers at the tellers' desk. The wait was taking long, about 10-15 mins, so I asked one of the other bank employees if I should continue to wait to transfer this money with the teller. He said, no, you'll have to speak with one of us to do the paperwork. I asked if there would be enough time as there were 2 other people waiting for the more personalized service at a separate desk. He said, "Probably". I said, how long do you'll think I'll have to wait? He starts to get a little snippy, and tells me I can go to the Suntrust on Connecticut Avenue, because it closes at 3pm. I ask again, "but how long do you think I might have to wait here?" and he says, "30 minutes". This would theoretically put me there past their closing time. So I sat down to wait. As I was waiting, another employee comes out and starts turning out the lights, and one of the 2 tellers was packing up to leave. I asked him, are you closing, and would I have enough time to do my funds transfer? He said nothing and just stared at me like I was speaking ancient Greek. I asked again. He goes, "Oh yeah, you'll have time." About 15 mins later, the first guy says, "OK, you can come to my desk." I go there and put my coat down. He says, "I need your ID". I give it to him. He asks what I want to do. I say, "Transfer all of my funds out of my CD and into my checking account". He looks at the screen and proceeds to tell me that I don't have a CD. I ask, "Are you sure? Because I have the deposit slip", which I handed to him. He starts getting angry at me, "M'am, I'm telling you, there is no CD." Now I'm getting very worried. Maybe he's looking at someone else's account. I said, can I see what you're looking at (on the screen), and he angrily shifts the screen toward me, and I can see by the amount, that the CD is indeed there. I say, "That's it right there", pointing at the screen. And he snapped at me and said, "That's NOT a CD! That's a money market account!". And I said, "Well, that's the one from where I want to transfer the funds
And heâ€™s getting rude at this point and starts to mock me for not knowing the difference between a CD and a MMF. And then I said, â€œIâ€™m sorry I donâ€™t know the difference, but that account is where I want to transfer the funds out of and into my checking account.â€ (This is about the 3rd time Iâ€™m telling him this). Then he asks, â€œAre you closing it out or just transferring?â€ And I ask, â€œIs there a fee if I donâ€™t close it out?â€ He said, yes, thereâ€™s a fee. So, I said, then yes, I wanna close the MMF then and shift it all into the checking account. Then I ask, â€œHow soon can the funds be transferred?â€ And instead of just answering the question, he says, â€œLook, youâ€™ve been giving me attitude ever since you walked in here and I can have you thrown out of here if you keep it up.â€ EXCUSE ME? Iâ€™m now in a state of shock. So, I said, â€œIâ€™m the customer, Iâ€™m asking you to just transfer money from one account to another, why is this so difficult?â€ And all he said again was, â€œI CAN have you thrown out of here. I have the power to do that.â€ Now, Iâ€™m looking around to see if anyone is hearing what heâ€™s saying to me because Iâ€™m completely incredulous at this guyâ€™s crappy abusive attitude with me. And Iâ€™m totally exasperated with him at this point. So, I said, I donâ€™t understand why youâ€™re not willing to help me. Finally, he say, â€œIâ€™m getting a witness. I need a witness to this.â€ And Iâ€™m thinking â€œto thisâ€? To him being abusive to me. So I said, â€œPlease do. Please get someone else involved with this.â€ So he goes over to the teller, says something to her that I was too far away to overhear, and he gets her to come over to his desk. (Sheâ€™s apparently the supervisor.) And she could not have been nicer or kinder to me. She could see I was getting very distressed with this guy, and she was so kind and solicitous to me. She immediately took over the transaction, said she could help me at the tellerâ€™s desk. So I took all my paperwork over to the tellerâ€™s desk and she essentially took care of the money transfer and closed out the account in less than 5 minutes. I donâ€™t know why it was so hard for the other guy to accomplish this. But I will say this. Avoid transacting in this bank unless you work with the teller whoâ€™s first name is Paula â€“ she is wonderful and extremely helpful. The rest of them â€“ not so much.