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Shipping & Returns

SHIPPING INFORMATION: (Shipping Charges Depend on the Weight of the order, please create an account and the system will let you know the amount to your destination)

CostaRicaSuperStore.com sends all the orders directly from Costa Rica to guarantee the freshest products to our customers. Every order is picked up at our facilities and shipped via air to the destination country. A small clearing process goes through, but it is hazzle free! You will not even notice the box shipped from Costa Rica. Our rates are all inclusive, you will not be charged anything at US or CANADA. Then packages are delivered by ground right to your door.

Once delivered, the orders would have traveled thousands of miles, so we apply the best packaging techniques along with a careful coordination of transit processes to ensure the safest and quickest service possible.

Some orders may experience a random “Customs Checking” that could delay the delivery momentarily. Depending on the destination country (other than USA or Canada), custom´s policies may apply taxes or other fees. These situations are out of our control.

Transit Times

CostaRicaSuperStore.com offers different shipping choices depending on destination and preferred transit times. Once an order is shipped, the customer receives a tracking number to allow package follow up. Packages are shipped from Monday to Friday, purchases made during weekends will be sent the following Monday morning.

Shipping Rates

The Shipping and Handling rates are based on international shipping fees and customs clearance, plus the changes on fuel prices. An order´s shipping cost is determined by the products´ weight and destination country. Our system will calculate the shipping rates available for your order during the first steps of “check out”, right after logging in or creating an account (for address verification purposes).

Restrictions

Our courier company requires a signature when a package is delivered; therefore it´s our policy NOT to send orders to PO Boxes.

Some countries have strict laws regarding the entry of a particular product. If for any reason there´s a problem with an order we WILL contact the customer as soon as possible to correct the situation.

When an order needs to be sent as a gift, the box will still carry documentation that states the package´s value, this is a requirement from customs authorities.

Claims ans Returns Policy

At CostaRicaSuperStore.com we take the responsibility of shipping all the orders that have been authorized and processed, it is our policy to guarantee the safe delivery of them. The company will also contact those clients whose orders couldn’t be shipped, either for charging or processing problems.

As a quality commitment, CostaRicaSuperStore.com will solve immediately any claim caused as a consequence of a company mistake, and that affects the satisfactory delivery of an order. This involves any of the following situations:

1) Damaged products, quantity errors on ordered products, wrong products (ex. Wrong taste or size), lacking of any ordered product: All this products will be reshipped to complete the order.

2) Orders damaged during transit: These orders are sent again to our customers as soon as the carrier company confirms the error, as long as it´s proved that the damage was caused by packing problems.

3) Lost or delayed orders: Lost orders are reshipped. If the order was shipped under the PREMIUM shipping method and it is delayed, the company will resend the items as PREMIUM.

Customers must report any of these situations to the carrier´s employeebefore signing for the “satisfactory delivery” on the tracking guide, and then contact CostaRicaSuperStore´s customer service. Therefore, it is the responsibility of our customers to perform an order check before signing for the delivery. Only in this way our company will be able to process and solve a claim. Once a customer signs for a satisfactory delivery we will take no claims.

Any additional taxes charged by customs at the destiny country is responsibility of the customer, we have no control on this issue.

Money returns due to a customer´s cancelation of an order are subject to a non-refundable 10% from the final charge, for restocking fees and bank charges.