If the problem still persists please plug-in both of your drives and create Acronis Report in the way described at Acronis Help Post. Please send the report to support@acronis.com along with the link to this thread so that we could investigate the problem and provide you with the solution.

I have register a True Image 8 (826) , and the site said that I don´t have any products register.
So I try to register again, and when I write the serial that I received by e-mail the site said that it is already register

I am really sorry for the problem with the registration form. Could you please send a letter with your serial number and a link to this thread to support@acronis.com indicating in the subject that you want to contact Ilya Toytman? I will certainly help you with the solution.