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Hi, when we start the computer up it acts like its going to start up normally but then theres the BSOD for a split second and then it tries to start up again and same thing happens again and again until I hit escape. Then it brings up a black page with options that say "Launch Startup Repair" and "Start Windows Normally". When I hit start windows normally it goes into the BSOD loop. The Launch startup repair has a recovery screen that comes up but there was never a backup restore point so it cant go back to anything, and the other options end up not working. Im not sure how to fix this. My other computers have Windows 7 but it came installed on them so I dont have a disk or anything for it.

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I take it you don't have a system backup to an external hard drive that you could restore from. That being the case, go to another Windows 7 system and make a repair disc, boot from it and try the repair. To make the repair disc, find a 32 or 64 bit Windows 7 the same as yours, then click Start -> Control Panel -> Backup and Restore -> Create a system repair disc. Insert a blank CD-R and it will make it. Take it to your computer, boot from it, and do the repair. Hopefully that will fix the problem. If it doesn't, you'll need to boot from a live CD (Like Ubuntu Linux), save any data you don't want to lose, then restore to factory settings.

Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.

Ok I will try that. Another question: Could this be caused by a virus? The computer did have that Department of Justice moneypak thing on it, but it was only on my dads account, not my moms. I was going to use the malwarebytes and hitmanpro on it to get rid of it but I never had a chance because this happened. So if I create a backup from my other computer would that virus or whatever survive the restore? Thank you.

I made the CD from my laptop and put it in the other computer and it lets me "boot" from it but after the files are loaded it takes me to the desktop background and I can see the mouse cursor but theres nothing to click and nothing happens when I push ctr alt del. If I take the disc out at this point it says error and then goes to a black screen that says BOOTMGR missing press ctrl alt del to restart. When I do that it just restarts to that same page. I dont even get the page that can take me to the BIOS or the black screen with "launch startup repair" or "start windows normally". Im just stuck on the blank background screen.

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I made the CD from my laptop and put it in the other computer and it lets me "boot" from it but after the files are loaded it takes me to the desktop background and I can see the mouse cursor but theres nothing to click and nothing happens when I push ctr alt del. If I take the disc out at this point it says error and then goes to a black screen that says BOOTMGR missing press ctrl alt del to restart. When I do that it just restarts to that same page. I dont even get the page that can take me to the BIOS or the black screen with "launch startup repair" or "start windows normally". Im just stuck on the blank background screen.

If the repair disc doesn't attempt the repair, it makes me think you have a hardware problem. Could be as simple as a scratched CD or a dirty CD/DVD drive. It could be a bad hard drive too. Those are the least expensive things it could be in order from a 10 cent CD-R to a $50 hard drive. I suppose it could be a power supply too, but if it's a motherboard, it'll be time to buy a new computer in all likelyhood.

Good luck.

Everyone with a computer should back his system up to an external hard drive regularly.

The windows 7 CD I made got me as far as it saying starting windows and then the background screen where normally we could choose which account to log in as and the password. Before the BOOTMGR missing thing started and I still could have the repair options it did a scan and everything came back normal as far as the drivers and hard drive (also the hard drive itself was replaced last year). When I boot from that cd it loads files but theres no options to repair or anything. What is the boot from live CD option, how is that done?

Update: I made an Ubuntu live dvd and when I put it in that computer it asks me if I want to try it or install it, or install as an option for a manufacturer, or test my disk for errors. Ive tried to "try" ubuntu and test my disk but as soon as I do either one it goes to a purple page and you can kind of make out the word ubuntu in the background and some kind of loading bar but its all flickery and bouncing all over the place. Once it loads it looks like theres icons or something but they are all flickery as well and I cant tell what any of it is. Does this sound like a problem with the version of ubuntu or something with my disk or the hardware itself?

Update: I made an Ubuntu live dvd and when I put it in that computer it asks me if I want to try it or install it, or install as an option for a manufacturer, or test my disk for errors. Ive tried to "try" ubuntu and test my disk but as soon as I do either one it goes to a purple page and you can kind of make out the word ubuntu in the background and some kind of loading bar but its all flickery and bouncing all over the place. Once it loads it looks like theres icons or something but they are all flickery as well and I cant tell what any of it is. Does this sound like a problem with the version of ubuntu or something with my disk or the hardware itself?

Ubuntu should boot and work just fine. It's worked for me on 6 computers (all different makes & models) I have at home and a number of others I support and have helped others with. That's the nature of Ubuntu and Mint. If they don't boot and run, it could possibly be due to some hardware incompatibility or hardware problem. It is extremely rare for Ubuntu not to boot up and work without having to install it.

That said, I haven't seen any details on the make and model of your computer. Is it possible you have some highly esoteric video or possibly a damaged video card?

Everyone with a computer should back his system up to an external hard drive regularly.

I cannot boot in safe mode anymore. The only thing I have when I turn the computer on is the message "BOOTMGR Missing" press ctrl alt del to restart. And if I restart it goes to the same message. Ubuntu loaded but it was unaccessible due to the blurred images and bouncing around. I cant get into the BIOS, safemode, anything.

If you can't get into the BIOS, you've got a really serious problem. Either failed hardware or something like a boot sector or CMOS virus. I think I'd take it to be serviced. That'll be expensive, probably $150 to $200, but given your situation I can't see where you have much of a choice unfortunately.

Everyone with a computer should back his system up to an external hard drive regularly.