I've not dealt with Suntrust in quite some time and so far they still suck. I cannot get any return phone calls or anyone on the phone to even confirm authorization is on file. So far the escalation contacts listed here are not getting a response and John Deberry's bounces back. Anyone have current escalation contacts for Suntrust?

I have sellers who have been asking to pay a 40k promissory note- which is the remainder of the deficiency after the net of the short sale. The sellers want to know if this will then show up on their credit as "paid in full" rather than showing as a derogatory mark? They have still not missed a payment, and are obsessed with keeping good credit, so I believe this is why they were slapped with the promissory note. Any idea if this would show up differently in the credit report if they take on the full prom note?

I got a message from Suntrust with a list of missing docs, on was a contract addendum. I have searched everywhere and don't see any reference to a Suntrust contract addendum anywhere. This is not to be confused with the 5 affidavits, which we have already submitted. Can anyone shed any light on this? IS there a standard Suntrust contract addendum?

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