Content Marketing: Web-based tool to help email marketers

Editor’s Note: Since MarketingSherpa recently formed an affiliate partnership with ClickMail to help the value-added reseller of ESPs get more attention for its nifty ESPinator tool, we thought it might be worthwhile to rerun this blog post to give you ideas for using a Web-based tool in your own content marketing. (Original publication date: Feb. 22, 2011)

ClickMail pairs companies with email service providers (ESPs) and helps them establish effective programs. For years, its marketers have published a blog and an annual PDF guide on how to select an ESP.

“We’ve always felt that we had a clear view of the strengths and weaknesses of the various ESPs,” says Marco Marini, CEO, ClickMail. “From that, we evolved into an annual guide on selecting the best one. It’s completely vendor-neutral. It doesn’t talk about any vendors at all, just what the factors are.”

The ESPinator is the next step in that strategy, Marini says. Launched in early 2011, the tool asks users a series of questions and suggests up to three ESPs that are well-suited to their needs.

“Every vendor at a trade show says their solution is the best. There truly isn’t a best solution. It all depends on what your specific needs are,” Marini says. “There are more than 30 ESPs in the tool, and we don’t have a relationship with the vast majority of them. So this is truly more for the email marketing audience.”

Steady investment in content

Content marketing requires investment. Someone has to create stuff and it has to be really, really good. You can either invest your time or pay someone else to do it. Either way, there is no free lunch.

This is also true of ClickMail’s ESPinator, which took longer than two years to create. One of the team’s biggest challenges was designing its scoring system. Each ESP had to be rated in various categories to be comparable with each user’s needs. For example, one category is an ESP’s depth of integration with salesforce.com.

“All [salesforce.com] integrations are not created equal among ESPs,” says Cameron Kane, CTO, ClickMail, who headed the project. “Some may synch simply contact data, some synch lead and contact data, some work with custom objects, some will not work with custom objects” and so on.

Keeping content alive

Some types of content — such as books — require a onetime investment. Once a book is published, it’s published. Blogs, on the other hand, require on-going investment or they will wither and die. ClickMail’s tool is somewhere in the middle and will require updates.

“When an ESP on that list comes up with a new version or enhancements, we need to go back and modify the scores on those areas that they have potentially improved,” Marini says.

Adam T. Sutton, Senior Reporter, MarketingSherpa
Adam generates content for MarketingSherpa's Email and Inbound Marketing newsletters. His years of experience in interviewing marketers and conveying their insights has spanned topics such as search marketing, social media marketing, ecommerce, email and more. Adam previously powered the content behind MarketingSherpa's Search and Consumer-marketing newsletters and carries that experience into his new role. Today, in addition to writing articles, he contributes content to the MarketingExperiments and MarketingSherpa blogs, as well as MECLABS webinars, workshops and summits.

Prior to joining MarketingSherpa, Adam was the Managing Editor at the Mequoda group. There he created content and promotions for the company's daily email newsletter and managed its schedule.