DP Strategy & Operations Associate (Vietnam)

Ninja Van is on a mission to dominate last-mile delivery for eCommerce in South East Asia. We are one of the fastest growing startups in the region, having won over 6,000 merchants and delivering more than 1.5 million parcels a month across 6 countries.

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.

We are only just getting started! We have much room for improvement and many ideas that will further shape the industry. We are on the lookout for world-class talent to fill our world-class team. We want people who are passionate about making a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines.

Responsibilities

In the Distribution Points (“DP”) team, we build products and Ninja Point networks to make it easier for customers to send, collect and return their parcels. Reporting to the Head of DP, you will help to set up, build and grow our Distribution Point business in Vietnam.

Develop and implement strategy for DP network expansion

Build and manage operations of DP network across Vietnam. Lead problem-solving activities. Be the go-to person for DP operations in Vietnam

Collaborate with other teams (eg. Customer Service, Fleet, Finance) to follow and if required, set up standard operating procedures

Conduct training for operations team (e.g. systems training, processes) to ensure operational efficiency of each DP

Improve operational efficiency such as turnaround time, quality or cost savings based on the operational KPIs

Manage operating budgets for the setup of new DPs and maintaining the P&L of each DP

Develop and maintain strong relationships with business owners, social sellers and potential customers

Develop and test new operational processes on new products

Requirements

Bachelor’s degree

Strong analytical/technical skills and ability to cut through the noise to understand what needs to be done

Excellent communication and interpersonal skills, with the ability to work independently and as a team

Extremely pro-active, organized and responsible

Ability to work in a fast-paced environment and meet deadlines effectively