Why Customer Care and Service are important Understanding what Customers expect when doing business with your company What Customers believe Defining Customer Care/Service How to deliver effective service Effective communication Managing your behaviour when dealing with Customers Techniques for dealing with difficult Customers How to handle complaints How you and your company can improve the service it offers Personal Action Plan

New Courses take place each week and you will really feel the benefit from participating in a Customer Care Course at Midlands Training.

You will soon have all the skills to help you in dealing with customers, even those who sometimes appear difficult!

Recent comments received:

"Mary was very knowledgeable and helpful! I gave her 10 out of ten!!" Teri-Anne Tromans"/> Mary is a lovely trainerwho really made us feel welcome! She covered all the parts we had requested. Harriet C

I will do everything in a different way now as a result of my Customer Care Training Course at Midlands Training, and best of all I learned great things that will improve my life!! David - Wood Green Academy>/

I gave top marks for this Customer Care course. It has been very valuable, I am now more confident about how to deal with customers, even difficult customers, because I now have the skills to know what to say and how to say it!! Lisa P: Tokai Carbon Europe Ltd"

(p>Raj Jangra from Palletforce "the course is very informative, and opens the mind to the potential issues. It gave me another perspective about what Customer Service is"!

from MC from Barnardo's: "This course was very useful and I now feel inspired to put into practise all the new skills I learned!"

SF stated it was an "Excellent Course just right!!"

Susan M said she "liked the 1 to 1 training and being able to dwell on specific areas relating to her own situation"

"A good "no nonsense" presentation and the Trainer Mary has a wide knowledge and understanding! What I liked best was the "good no nonsense presentation" David W