Please note that this extension is provided as is. It is recommended to always backup your installation prior to use.

Overview

Zendesk

Zendesk is the market leader of smart, agile and convenient cloud-based customer support software. For growing organizations, Zendesk is the fastest way to enable great customer service.

This extension makes Zendesk work seamlessly with Magento to enable stores to deliver great customer support.

Features include:
- Enable Single Sign-on for Magento administrators
- Create support tickets without leaving Magento
- Display relevant support tickets on order & customer dashboards
- Create support tickets from Contact Us requests
- Easily add a feedback tab to your site

About the Developer

Good extension for existing Zendesk users
This Mage extension is a good add-on for existing Zendesk customers. Some reviewers mistakenly think they're getting full Zendesk access; that's not what's being offered here.
The extension does what we needed it to do, i.e., show us a list of all Zendesk tickets for a customer in the admin interface. We don't use the frontend functionality the extension provides, so I can't comment on that.
We did discover one nasty bug that we reported this week. If Zendesk is down (as it was on 8/26 for ~1 hour), this extension will cause the Mage customer detail page to crash, because it is wrongly assuming that it will always get a response. That should be fixed in a future version, please.
August 28, 2014

Scary good
Had some problems installing, which Zendesk help desk solved pretty fast. They then had some problem with the module where Zendesk Magento experts needed to have a look, and it was solved in a couple of days.
Seeing the customer and order data in Zendesk is nothing short of fantastic.
We are signing up for Zendesk. Their starting price is perfect for us.
Thanks to the help desk at Zendesk! Suggestion: Please add a way to auto-import contact emails to different Mailchimp lists.
May 5, 2014

Not Good Not Bad
Good Extevion
http://www.magentocommerce.com/magento-connect/extended-contacts-magento-extension.html
October 8, 2013

Crashes our website. Poor customer service
I recently subscribed to zendesk and tried to install this extension on our magento website to enable the integration between the two.
On installing the extension it crashed the website. I tried to contact zendesk support and they do not have any experience in magento. Now this seems strange as they advertise the product for magento and have an extension for magento.
My support tickets with zendesk are not being responded to and they just seem to be ignoring me.
Now zendesk is not a cheap solution if you intend to use one of their higher packages with multiple users. You would at least expect good customer service in return for a high monthly fee with them but instead nothing!!!
This is a company that bases it's product on customer services. It's shocking that they can't even provide customer services themselves. So much for lead by example!!!
May 29, 2013

Great extension
This extension is superb, works very well and well integrated. Tweaking the set up takes a bit of time, but not that long. I particularly like the 'Create Ticket' on each order, and the ticket summary for each customer. Zendesk is a very powerful tool in its own right, and I fell this extension will get even better over time. The Feedback tab and the chat functionality alone make this a great application. Add in the group settings and analytics on the Zendesk side and it's pretty unbeatable for the price.
May 23, 2013

Best ticketing system available for Magento!
Works well with Magento 1.7. It really is a great extension! We have tried multiple ticketing systems for Magento, but this when will eventually save you time and will give you control over all voice/email/facebook/twitter communication.
Currently there are still some issues with loading Magento orders in Zendesk and with Single Sign On (SSO).
However, the Zendesk team promised us that they will work out these issues soon. Communication with them went fine and they are on it.
April 8, 2013

Amazing Tool
The tool is almost free, you can pay 20 bucks per year, and use with 3 users, it's the most amazing tool i'v ever seen
April 4, 2013

This is NOT a FREE app :)
January 25, 2013

This is SAS software... meaning the you get a FREE TRIAL and then pay a monthly fee. Good for medium sized and up companies
January 19, 2013

1-9of9

Q&A

(4 Questions : 2 Answers)

Product Q&A

Ask your questions. Share your answers.

Hi there, i've installed your extension and it works pretty good out of the box.One of the few things i'm missing is the ability for the customer to see its tickets from the magento store without leaving it. I thought there'd be an entry in the user dashboard to see tickets and statuses, but i saw none, am I missing something ?thanks in advance and sorry for my bad englishGiovanni

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Answers

Hi Giovanni, thanks for your contact!My apologies to get back to you this late.

The feature that you describe is not a part of the extension yet.But we've planned to include it into our next release!

We don't have a release date, but will be very soon..Stay tuned!

Best regards,

by

zendesk

-

1 year, 1 month ago

-1point

0out of1found this answer helpful.

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Answers

Hi RDalmagro, thanks for your contact!Sorry to get back to you this late...

Latest version has an option called "Create tickets from Contact Us form", that allows you to convert contacts made using Magento Contact Form into tickets.

Kindest regards,

by

zendesk

-

1 year, 1 month ago

0points

0out of0found this answer helpful.

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