Patients

Our Commitment to Patient Health

It can feel overwhelming to navigate the medical world when you need specialty pharmacy medications to treat a complex or chronic health condition. The stakes can feel even higher when you are helping a family member get treatment. That’s why BioPlus Specialty Pharmacy makes this process as easy as possible. We want to lighten your load at this tough time; making sure you and your family get back on a path to health and healing.

Our team of pharmacists, nurses, and technicians are on your side. We are here to explain your disease and help you understand what you’ll be facing during the treatment process. You will always get the opportunity to speak with a Doctor of Pharmacy one-on-one. And we’ll keep checking on you all the time you’re our patient.

What are the pharmacy hours?

If I am a Medicare Part D patient, what are my rights if a prescription is not being covered (“filled”) under my Medicare Part D Benefit?

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How do I order a refill?

Each month you will receive a call from BioPlus to refill your medication. This call will occur one week prior to you running out of medication. Our Patient Care Coordinators will try to contact you at all phone numbers you have provided to us.

If you have not received a call from BioPlus, you or an authorized representative may call us and place your refill order at 866-514-8082.

Will my refills be automatically sent to me?

No. A Patient Care Coordinator will need to speak with you or an authorized representative each month and ask you a short series of questions for the Pharmacist to review. During this call you will confirm the day you would like to receive your medication. BioPlus can deliver your order to your home, office, or another designated destination.

Do I need to be home to sign for my delivery?

You or anyone 18 years of age or older may sign for your package. If you are not going to be home and would like the carrier to leave your medication at your door we can enclose a delivery ticket with a self-addressed envelope for you to sign and return to us as proof of delivery. Proof of delivery is required by your insurance.

How do I pay for my medication?

Your co-pay or coinsurance is due each time you refill your medication. BioPlus accepts all major credit cards as well as electronic checks.

Who delivers my medications?

All deliveries will be sent by Federal Express.

What do I need to do if my insurance changes?

If you receive any notification that your insurance has changed, been updated, or you receive a new ID card; please call BioPlus as soon as possible to provide the new information to one of our Patient Care Coordinators. BioPlus will verify the new information in order to update your account.

What do I do if I have a loss of medication? Example: if an injection doesn't work properly.

Please call BioPlus to let us know about the problem and to possibly speak to one of our Pharmacists. Many medications can be replaced through the manufacturer. After speaking with you, we can assess your individual situation for the best resolution.

What happens if BioPlus cannot fill my prescription?

BioPlus will determine which pharmacy can fill your prescription and will contact you with the pharmacy name and phone number. BioPlus will also notify your physician and will transfer your prescription to the new pharmacy if that pharmacy allows prescription transfers.

What happens if there is a delay receiving my order?

BioPlus will contact you if your order is going to be delayed. At that time we will let you know the reason for the delay and discuss a resolution. If you have a concern, you may call the pharmacy at 800-628-6965.

What happens if my medication is recalled by the manufacturer?

BioPlus will contact you by phone to discuss the recall and will give you instructions on how to handle the recall.

What do I do if I have a question, concern, or complaint?

Please contact our pharmacy team at 800-628-6965.

How do I contact the pharmacy?

SPECIALTY PHARMACY CARE WITH HEART

Our BioPlus Pharmacists are here to assist you 24 hours a day. If you have any questions, please call 888-292-0744. Or use our online contact form. We have the experience, education, understanding, and dedication to answer all of your questions efficiently and in terms that anyone can understand.

No matter which disease you need specialized treatment for, BioPlus has a SpecialtyRxAssist® program designed for you. Our specialists work directly with your insurance company on all authorizations, medical information, and paperwork needed to establish your mediation coverage. If you don’t currently have coverage for the medication or if your costs are too high, our specialists can even investigate other coverage options for you.

This service is at NO additional cost to you.

HERE'S HOW BIOPLUS HELPS YOU

Understanding your co-pay and out-of-pocket costs.

Information about Financial Assistance.

Benefits verification.

24/7 access to our pharmacists.

An initial consult with a Doctor of Pharmacy when you start therapy to educate you about the medication protocol and provide a detailed explanation of the plan of care.

If the therapy involves injected medications, we can arrange hands-on injection training with a nurse either in your home or in a group setting so you’ll feel comfortable and confident administering your own medication injections.

Free delivery of medications and supplies.

A dose reminder system using texts, e-mail, or phone calls is available.

Our commitment to ethical treatment and a higher standard of care for you and your family member.

BioPlus Health

Where Health and Education Come Together!

BioPlusHealth.com provides patients a place to access their patient dashboard, get answers to questions about their health concerns, and learn about the latest advances in treatment.