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Overpriced for services quality received - we were told room would be something we did not receive. Appliances not in proper working order. We would not select this hotel to stay at for future travel plans.

Review collected in partnership with Best Western

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Thank Cindy C

Response from Joe D, General Manager at Best Western Plus Holiday Sands Inn & SuitesResponded 16 March 2017

Cindy,
Thank you for taking a few minutes to let me know how your stay way. On behalf of myself and my staff, I would like to apologize for not being able to exceed your expectations while staying with us.

Needed a place just to rest my head for a couple days..found this and was convenient location...older..and lobby needs updating..but staff was wonderful! Rooms were clean..(I checked!) nice location! Right by the water! I would stay here again..

Review collected in partnership with Best Western

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

2 Thank Stacy B

Response from Joe D, General Manager at Best Western Plus Holiday Sands Inn & SuitesResponded 3 June 2017

Stacy,
Thank you for the very kind review, it always delights me to hear that guests had a great stay, and my team took great care of them.
We definitely look forward to your next return with us.

Me and my family really enjoyed staying at this hotel in Norfolk, VA! The room was so nice and clean and what surprised us is that it came with a full kitchen! We had a refrigerator, small stove/oven, microwave and a sink along with several...More

I am very happy with the accommodations at this hotel. This is my second time staying there and I plan on making it my hotel of choice when I am in the Norfolk Virginia area. It is clean and quiet at night. Loved the view...More

Review collected in partnership with Best Western

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank Joann-e E

Response from Joe D, General Manager at Best Western Plus Holiday Sands Inn & SuitesResponded 3 May 2017

Thanks for your kind words, I am glad to hear that you have had two wonderful stays with us, and hope to hear that you have as good if not better stays in the future. If you enjoyed the window view, on your next trip,...More

Room comfortable and clean. Service helpful and prompt. Surprising number of guests but all seemed accommodated.
Exterior of facility weathered and needs attention. Was assured by staff that this was to be upgraded very soon.

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank Donna A

Response from Joe D, General Manager at Best Western Plus Holiday Sands Inn & SuitesResponded 3 May 2017

Thank you for letting me know about your stay. Yes, we are in the process or working with designers and have some very exciting plans in the works to start at the end of our summer season.

We allow dogs only, two dogs per room up to 80lbs per dog. There is a $20.00 per night pet fee, and we do limit pets to certain rooms. There is at least one pet friendly room for each of the different room types we have... More

We allow dogs only, two dogs per room up to 80lbs per dog. There is a $20.00 per night pet fee, and we do limit pets to certain rooms. There is at least one pet friendly room for each of the different room types we have available...we have 14 pet friendly rooms in total. Please make sure to mention that you will be traveling with a pet when making your reservations (best to call the property directly) as we do not allow pets in any of our non pet friendly rooms.

The Wisconsin is located just outside of the Nauticus Naval Maritime Museum located in downtown Norfolk. From our property it is about a 20 to 25 minute drive. I would suggest if you are planning on visiting Nauticus and... More

The Wisconsin is located just outside of the Nauticus Naval Maritime Museum located in downtown Norfolk. From our property it is about a 20 to 25 minute drive. I would suggest if you are planning on visiting Nauticus and the Wisconsin that you leave yourself plenty of time...if you are planning on taking your time and seeing everything that both has to offer it will take you several hours.

We are beach front property located right on the shore of the Chesapeake bay. Our patio walks right onto the beach.
There is also the resort beach in Virginia Beach where the boardwalk and all of the tourist shops are... More

We are beach front property located right on the shore of the Chesapeake bay. Our patio walks right onto the beach.
There is also the resort beach in Virginia Beach where the boardwalk and all of the tourist shops are located. That is a short 30 minute drive from us.

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"I would recommend a room in the newer high-rise building, they have balconies."