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Reviews

I ordered this item on December 3rd which gave more than sufficient time for shipping. On December 18th I messaged the seller to find out what was going on and didn't receive a response until I had emailed and sent an additional message, finally on December 20th I received a short and curt message that they would refund me, however I am STILL waiting for a refund. HORRIBLE customer service!!!!!!!

Unfortunately, although I wrote a note that I needed it by a specific time, it was delivered a week later. Therefore I was unable to use robes for the wedding. She never read the note as she tried to blame me for not being specific. I was specific.
I had to spend extra money just to ship it back to her to receive my refund. Refund did not include the amount I spent to ship it back. I was left disappointed with the entire experience. I’m out by 34.00 for shipping.

It took three weeks before she even shipped the robe. I ordered 2x which is what I always wear and should be roomy like I like, but it barely closed. So I contacted the seller and told her my problem and she said to ship it back to China. I declined. I told her if she would waive the shipping fee, I would just buy the next size up. Just received it. The 3x is exactly the same as the 2x. I give up.

Payments

Returns & exchanges

If you want to exchange or return,you need pay for the shipping cost,
And if you need specila length, and embroidery,can not return.

Shipping policies

About 2-6 days to make your order and then ship to you, after follow times,you can get them if everything is going well.

US 7-10 Business Days
UK 7-10 Business Days
Ca 7-10 Business Days
AU 7-10 Business Days
FR 7-10 Business Days
RU 7-10 Business Days
Israel 7-10 Business Days
Saudi Arabia 7-10 Business Days
Ukraine 7-10 Business Days
Everywhere Else 15-30 Days

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.