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Mystery Shopping the Customer Experience

Mystery Shopping with J.D. Power

Nobody Does It Better—as an organization with one of the largest, most comprehensive historical customer satisfaction databases in existence, J.D. Power is ideally suited to not only conduct your Mystery Shop program, but also align the findings to KPI metrics which drive overall customer satisfaction and ultimately, ROI. With this privileged access, we can reach farther than any other Mystery Shop provider in the industry.

Data-Driven Approach

Our Mystery Shopping process and analytics empower us, but the following features of our approach define us: