Kome

First to review this business!

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Review by Nonso A

Owning a BB in Nigeria is becoming pointless. Everyone knows the main attraction of BBs for many was the unlimited BIS.

Mtn, being the stingy network that it is, was the 1st to set data caps on its BIS plans. Everyone I know immediately ported to Etisalat to enjoy unlimited data. Two months later, Etisalat, like they ALWAYS do, decided to copy MTN and limit their data to 3GB without informing us. We were all in despair until I discovered Airtels supposedly “unlimited” plan.

Ignoring the fact that it was priced at 1500, instead of 1k I was told, I subscribed on July 2nd. BIGGEST MISTAKE EVER. On July 5th, just 3 days later, I got a message telling me that I had used up my FUP limit, but could still browse. My downloads immediately became extremely slow, and videos that would normally be downloaded in 5mins took an hour. I called Customer Care, and the lady I spoke with didn’t even understand what I was talking about. I had to google FUP to see what it meant (google is your friend!) and then realized that Airtel subscribers in other countries have been complaining about its FUP limit for years.

On July 7th, my BIS went off. I had EDGE on my phone the whole day but couldn’t do anything. The Customer Care number wasn’t going through. I even tried taking out and re-inserting my SIM and still couldn’t get any signal until the next day. I ignored this again.

On Saturday July 13th, everything scattered. No pings, couldn’t browse, NOTHING. I pulled out my SIM so many times, still NOTHING. At around 8pm, I could suddenly browse again. I immediately tried downloading an episode of a TV series, but was unsuccessful as the network hooked halfway.

I called Customer Care Sunday Morning, and got the shock of my life. I was told that the plan isn’t actually unlimited. There’s a 2GB limit and when it’s exhausted, you have to call them to give you another 2GB. This basically means that if you’re a heavy internet user, like me, you’ll have to call Airtel every week for more data. The Customer Care rep noticed that I was pissed and started giggling. Imagine! As I complained that he was telling me nonsense, he actually told me to watch my tone! For crying out loud, what kind of customer care rep tells a vexed customer to watch his tone?!?! He then hung up on me!!!

I checked my a/c balance after the call and discovered that the 1600 airtime I had was gone. I wearily called back and was told that the 30mins browsing I did @ 8pm on Saturday, had exhausted that credit.

I now understand why many of my friends no longer bother with BIS and just browse when they can get wifi in their offices. And why some don’t even bother with BBs again, rather buying Iphones and Samsung galaxies.

My question is why would Airtel advertise a BIS plan as having unlimited browsing, when it’s actually limited to a mere 2GB and what does the NCC have to say about this???

Please share your own terrible experiences with BIS plans in Nigeria, so others can learn and not make the same mistake.

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This is the worst network ever, am very tech savvy and after few months of using it, i decided to track how much data i consume compared to how much data airtel deducts and noticed that for every 1mb of data i used, airtel deducted 6.7mb data from my account.. this is just absurd and i think this network be investigated as its plain fraud..

Been using this network since 2005 and I must say they are doing their very best.
Their data rate is very fast and the plan is ok. I would prefer an increase in dAta plan for andriod users.
I am sure to have network where ever I go.
Please work on your customer care agents, they keep people on hold and might even cut off the call. Secondly you don’t respond on time to call and its very frustrating

Been on the Blackbery Unlimited plan since August 2015. Airtel is my prefered network. I kept rolling over a day b4 d expiry of my plan until yesterday November 29, 2016 where my data balance was at 30GB800MB. 3am today November 30, 2016, i was browsing and i had an SMS, wen i check it said i have used up 100% of my FUP, i checkd my data balance and it is 22GB300MB. Whr did my 8GB500MB go?. Customer care isnt giving option to talk to a representative. Am pissed and i feel used and duped. -akan inokon, akwa ibom-

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