We are part of the JamJam Community, the Jam that is to improve and optimize the Jam Experience of the Global Service Jam and the Global Sustainability Jam, and recently also the GovJam. What is a Jam? Check out some more videos on our Vimeo Channel. The Global Service Jam (March 2011, February 2012) and

United Breaks Guitars This is one of the most famous service failures in history. With the reputation damage this video created (> 11 Mio hits), they could have given him a golden guitar. United Airlines This is what Brandon Schauer calls the Service Anticipation Gap (SAG). Imagine what a customer expects after watching this, and