FAQs - General

The FraudLabs Pro service screens credit card transactions for online frauds. It increases e-commerce merchant profits by reducing chargebacks, improving operational efficiency and providing business intelligence. Merchants can investigate all complex, high-risk orders in a simple manner by using the FraudLabs Pro Merchant Control Panel.

FraudLabs Pro is suitable to be used in any size of business including micro business, small business, medium business, large business and even enterprise. If you are accepting credit card orders online and face the risk of chargeback then our solution can help to mitigate that risk.

Yes. You can upgrade the plan easily at your convenience on the License page in the Merchant Control Panel. There will be no changes to your existing profile configuration, rules and API keys after the upgrade.

Yes, you can subscribe multiple commercial plans (paid plans) under the same account. A new profile will be created for each plan signed up. However, we only allow one free Micro plan sign up per user account.

Yes, you can upgrade the plan any times at your convenience. All you need to do is to pay the full amount for the plan you are upgrading to. The new subscription period will be adjusted based on the upgrade date, with the remaining credits of your previous plan added into the upgraded plan.

The plan will be automatically renewed when it expires. It is the system default setting and you are unable to disable it. However, you may cancel the plan at any time by sending us an email at support@fraudlabspro.com.

In general, our solution works with most of the payment gateway. It is because our API only acts as an additional fraud screening layer prior to the payment gateway submission. Below are the tutorials of how to integrate our fraud detection solution with the payment gateway:

We do not provide chargeback insurance or chargeback protection. FraudLabs Pro prevents chargebacks by leveraging machine learning and big data. We strongly believe that credit card frauds can be avoided effectively with sharing of responsibility among e-commerce merchants, payment gateways and fraud screening service providers.