If you’re a speaker, thinking about becoming a speaker, an event organizer, or considering hosting an event in the near future, you’ll definitely want to read this. And even if you’re none of the above, please continue reading. And feel free to...

Image courtesy of Adam ToporekHow do you deliver a Hero-Class® experience for your customers?It’s a great question, and, fortunately, I know someone who can answer it for us. Adam Toporek, who I’m proud to not only refer to as a customer service expert but...