Smart Garage Company Locks Irate Customer Out Of His Own House After Bad Review

How NOT to deal with a customer complaint.

When a Mr R Martin posted a particularly aggressive review of Garadget’s smart garage system the likelihood was that he was just letting off some steam.

Unfortunately it appears as though that outburst reached the eyes of the company’s founder who, shall we say, took the comments to heart, and so cut the server connection effectively locking Mr Martin out of his own home.

Garadget

The incident has, unsurprisingly got some attention from the internet as a perfect example of how not to handle a customer complaint.

Mr Grisak then confirmed that he would be severing the connection between Martin’s gadget and the company’s servers, effectively locking him out of his house.

After receiving a considerable amount of negative feedback around his reaction Mr Grisak confirmed that he had restored the connection to the server.

Speaking to Mashable he also confirmed that despite severing the connection he hadn’t actually locked Mr Martin out of his home as the device was still in the early stages of being activated.

Ultimately he did admit that the whole experience had been a “a lesson that’s hard to ignore.” and that he would not be repeating this behaviour again.

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