While the vast majority of us couldn’t be happier with our new iPhone 5s, a number of users who decided to purchase the black & slate model have noticed that its anodized aluminum finish is prone to chipping and scratching. Unfortunately, it’s not an isolated issue affecting a certain batch of black devices, either — it appears to be affecting them all.

Could this be an issue Apple quickly needs to address? No. Apparently not. According to the company’s senior vice president of worldwide marketing, Phil Schiller, those chips and scratches are “normal.”