TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

3.05Rooms

2.05Service

3.05SleepQuality

3.05Value

2.05

“family trip 2014”

Jun 09, 2014Joann E, Springfield

Stay was okay, ended up being double billed on credit card and could not get a lower level room at check in. Pool was dirty and hot tub did not work, breakfast was good, the room was clean but smelt of cigarette smoke with being a nonsmoking room.

Read management response to this review.

Management response from HospitalityMgr, Manager

i am so sorry that your stay with us was less than satisfactory. i reviewed each of your comments and have taken action to resolve each issue and ensure these type of issues do not occur in the future again.we are terribly sorry but invite you to give us another try.we greatly appreciate your feedback, as it helps us to improve and provid a better experience.
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