FAQ

Navigators®

Orders for 2018 reference guides including a combination of CPT and ICD-10 items will be provided with the option ship all items together or to ship items separately (at an additional fee). See detailed explanation of your options below.

Consolidated Shipment - Group my items into as few shipments as possible
Your orders will be consolidated into the fewest number of shipments possible. You will receive your order once all items are available. This may take longer to ship depending on product availability, but there will only be one per-shipment charge. Please be aware that CPT products will not be available until mid-December can potentially delay shipment of ICD-10 products.

Non-consolidated shipment - I want my items shipped as soon as they become available (at additional cost)
Your items ship as they become available, beginning with those already in stock. You should choose this option if your rorder includes both ICD-10 & CPT products and you want to receive ICD-10 products on or before Sept. 1.

If you are ordering the next year's edition, ICD-10 resources will ship after August 15th, CPT resources will ship after December 15th in the current year. Please see information regarding shipping options and rates above. If you are ordering the current year's edition, it will deliver in 7-10 business days. If you have not received your reference guides within that time frame, please contact a Coding Strategies® representative at 1.877.6.CODING.

No problem! Coding Strategies® offers a 30-day money-back guarantee. Simply return the book in the condition that you received it and we can switch out your book. This offer does exclude shipping & handling cost.

CROWN® Seminar Series

Yes! Coding Strategies® offers a multi-session discount for our CROWN® Seminar Series. This discount may be applied towards the registration for each session starting at three sessions. Multiple attendees must register at the same time and Coding Strategies must receive a consolidated payment for all attendees no later than 10 business days prior to the event. The multi-session discount includes the following:

All cancellations must be received in writing at least 30 business days prior to the seminar to receive a full refund. Cancellations made after 30 days are subject to a $225 charge per cancelled session. Registrants who do not cancel and do not attend are liable for the full registration fee.

Coding Strategies® applies for AHIMA, AAPC, Category A ARRT and for select sessions, RCCB Continued Education Units (CEUs). The number of awarded CEUs is based on our session schedule, and Coding Strategies® follows the certifying organization's policy guidelines. Contact us to learn more about each session’s awarded CEU amounts or view other ways to earn CEUs with Coding Strategies®!

You have to close any screen grabber (or applications that have similar functionality such as the Windows snipping tool, Microsoft OneNote) before opening PDC files. This is one of a number of measures used to prevent unauthorized screen shot copying of content. For instance, if you have an application (process) running which ends in ‘capture.exe’ (e.g. screencapture.exe, m4capture.exe, wincapture.exe) then you will have to close down that process, and any others that end in ‘capture.exe’ by pressing CTRL, ALT, DEL on your keyboard to load Task Manager, and then in Task Manager > Processes highlight the processes and delete them. Unless you do this, the PDC document will not open.

Online Learning Center

Coding Strategies'® online courses incorporate information from a wide range of sources to give you a complete and practical perspective on coding and reimbursement. Users will learn from actual dictated reports, sample documentation and assessments throughout each course to gain a complete understanding of your specialties. Webinars are also a great training method but are only designed to give you 60- to 90-minutes of hot topic information and not a comprehensive education on your entire specialty or modality within a specialty.

Unlike generic online learning programs, which simply rehash the information in the code book, Coding Strategies'® courses give you the information you need in order to submit correct claims for your services, including descriptions of procedures, coding guidelines, coverage restrictions, modifier use, bundling issues, documentation tips, etc. Our programs are created by professionals who have experience and expertise in your specialty.

Coding Strategies'® e-learning system was designed to give both large and small organizations easy access to measure individual specialty comprehension, down to a course by course level! If you are looking for a more corporate solution, please contact a Coding Strategies® representative at 1.877.6.CODING or complete our online form to learn more about online training programs available to your organization.

All Coding Strategies® Curricula and Courses are for single-user, licensed customers only. User IDs and passwords are for single person use only. Sharing of IDs or passwords is prohibited and can result in account cancellation.

All current Internet Explorer, Firefox, Safari and Google Chrome browsers are supported.

No additional browser plug-ins or runtimes are required for accessing and using Coding Strategies learning management system. There may be other requirements necessary to view some of the learning content such as Flash, which may vary depending on the third party Authoring Tool used to create it. Please check the manufacturer for specific details.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Yes! Coding Strategies® webinars and listening sessions are perfect for displaying during a boardroom meeting or conference hall; however, they are strictly prohibited from being resold to other organizations.