Who do I contact for refunds?

Please submit a request by clicking here with the following information: Name of resident to receive the refund, amount to be refunded, date of transaction, transaction reference number, and the property and parent company name.

You can also contact Customer Service at 866-289-5977. Our representatives are available to assist you from 5 a.m. to 9 p.m. Pacific Time, seven days a week.

You can also submit a web ticket through our new ticketing system with the following information: Name of resident to receive the refund, amount to be refunded, date of transaction, transaction reference number, and the property and parent company name.