2. Processing

We will reply to the email address provided in order to confirm that we have the information we need to proceed
with your order. Once you confirm the information we will ask for a $250 deposit then put in an order for your
certificate.

We will then obtain the certificate and send you a scan of the actual certificate as proof of its retrieval.
This also gives our customers the opportunity to review the information written on the certificate and to confirm
that the information is correct before requesting that the process be completed.

If we cannot locate the document, we will contact you and ask for more information.

All Cuban documents are produced in Spanish with all required stamps, seals and signatures by the appropriate
ministries in Cuba.

Actual certificates we retrieved for customers

3. Time

We cannot pinpoint the time it will take to get a document for to you but generally speaking, Cuban document
retrieval takes from as little as three weeks to two months. Initial retrieval is the time consuming part.
Legalization is always guaranteed after we retrieve the document and takes less than one week to start
legalization. Legalization at MINREX takes about four to six weeks.

Then, we may have to wait a week or more for one of our many couriers to take the documents out of
Cuba since mail is unreliable and DHL has many restrictions and is costly.

4. Legalization

All documents retrieved from Cuba for any official use (Cuban passport, driver's license and marriage
applications etc) need to be "legalized" in Cuba in order to be recognized as an official document.

If you are seeking Cuban birth, marriage or death certificates for personal reasons, you do not have to have
certificates legalized.

After you approve the scan of the certificate, we will ask for the balance to be paid so we can began the
legalization process.

5. Document Timeline and Delivery

From the date or your initial request to us to the date you receive the requested document is about three weeks
to two months depending on many factors.

However, once we have confirmed the availability of your document and receive payment, we then get to work to
retrieve the document from Cuba for you. We then have it shipped to us here in Massachusetts. We then mail out to
you via USPS Priority mail.

6. Our Reputation

As you would imagine, our clients appreciate the confidential nature of our work so it is difficult for us to
offer references. However, we can ask previous clients to contact you for a review of our service.

CubaCityHall.com is a sister site to our Cuba news and information resource HavanaJournal.com that we have
been publishing since March of 2003. CubaCityHall.com is a component of the Massachusetts based Havana Journal
Inc..

You can read the About Us page or pick up the phone and reach us at (508)
744-6790. We will get you the Cuban document(s) you need in a timely matter and at the most reasonable price we can
offer.

Some clients were kind enough to give us testimonials regarding our
service.