Leverage Machine Learning to Map customer data patterns

Posted on 7 March, 2018 by Administrator

SimByte leverages proprietary Machine Learning techniques to analyse business databases to continually learn customer data patterns (such as feedback in case notes, phone calls, overdue payments, etc) and smartly notify when the there is a change in a given pattern. This helps the business to be pro active in reaching out to its customers and mitigating the risk of the customer leaving to a competitor. The machine learning techniques can also be programmed to identify pain points in a business process and help make quick wins/improvements that would result in the customer having a solid experience interacting with the
business.