Nurses

Lorna

Barbara

Melissa

Rose

Sandra

Healthcare Assistants

Christina

Phlebotomists

Anita

Practice Management

Christine Jones Practice Manager

Joanne Stanley Assistant Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide high quality patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Marilyn, Julie and Cathy.

Our administration team carry out a number of tasks to ensure the day to day running of the practice. For example they are responsible for registering new patients, writing to patients inviting them for chronic disease reviews, sorting and scanning post, financial auditing and much more.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

Carer Champion

Rebecca is also our Carer Champion. As carer Champion she is able to act as the main contact person for carers, other staff members and local carer organisations. In order to successfully support carers, all staff are aware of her role and are involved in the identification of new carers for adding to the carers register. Self-identification is encouraged by having material on our Carers Board, items in our newsletter and on the website which also provide information about the benefits of being registered as a carer. A member of staff attends Carer Champion Network meetings where best practice can be shared. There is access to timely information, up to date resources and publications for carers, an update from Carers in Herts and training opportunities. Our Carer Champion will act as a voice for carers within the practice and be a key point of contact for carer information. Please ask at Reception or telephone 01923 262363 to speak to our Carer Champion.

Community Midwives

The Community Midwife Team is based at Watford General Hospital and can be contacted on 01923 217361.

Helena

Our Community Midwife, Helena, runs antenatal clinics at the surgery twice a week. Non urgent messages can be left for her at the surgery on 01923 262363.

Community Nurses

Messages can be left for the team at their base at Langley House on 01923 686815.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

Office contact tel: 01923 234282

Counsellors

Diane

Our counsellor, Diane, will see both NHS and private patients at the surgery. NHS referrals are via your GP. For private appointments please contact Diane directly on 01707 838530.