I lost my password. What should I do?
You can request a new password by entering your email address here. A new password will be generated for you and emailed to the address you have entered within 24 hours.

How can I change my password?
You can change your password after logging in and changing it in Edit my profile.

Where can I view the terms and conditions of Collect4all?
These can be found in the disclaimer of Collect4all.

How do I stay up to date of actions and discounts of Collect4all?
You can sign up for our newsletter here
or you can follow us on Twitter.

Does Collect4all have a store I can visit?
Collect4all does not have a store you can visit. However, it is possible to collect your order in the store of Howell Holding BV in The Hague, Zuiderparklaan 133, 2574 HD, the Netherlands.

I have placed an order, but I have not received an invoice. What should I do?
We always send you the invoice for your order via email within 24 hours. Please make sure Collect4all is added to your trusted contacts, so that you can receive our invoice without problems.

I have checked my inbox and spamfilter, but I have not received an invoice. What should I do?
Are you a registered customer? In that case, you can find all your invoices on our website after you have logged in.
Are you a non-registered customer? Please send us an email with your name and email address and we will send you a direct link to your invoice as soon as possible.

I have received a discount code, what are the conditions for using this?

To make use of special offers you must always mention the discount code from the ad when placing your order.

Discounts are applicable once per customer only.

Offers from magazines are valid until the new issue.

Offers fromt he newsletter are valid until the next edition.

Orders must be placed within the mentioned time period.

Discounts cannot be combined.

Discounts are applicable to the categories mentioned only.

The mentioned amounts always reflect the total amount of the invoice excluding shipping and administration costs.

The terms and conditions alwyas apply unless mentioned otherwise.

Delivery

When will my order be shipped?
After your payment has been received all orders will be shipped within 5 working days.

I have selected registered shipping, where can I find the tracking number?
When you have selected registered shipping your tracking number will be mentioned after shipment in your invoice.

Through which organisation will my order be shipped?
We send all our orders through PostNL.

My trackingnumber does not give a result on the site of PostNL. How is this possible?
In many cases, delivery is taken over by local post order companies, which do not always give correct and timely tracking information. However, the registered letters and packets will always be traceable for PostNL.

Is it possible to pick up my order myself?
It is possible to pick up your order in the store of Howell Holding B.V. in The Hague, Zuiderparklaan 133, 2574HD, The Netherlands.
Please note that this is not a store of Collect4all and therefore, orders must be placed up front together with your notice of when you will pick up the order.
This allows us to prepare the order for you.

About UsCollect4all was founded in 2008 in The Hague (The Netherlands). Before 2008, Collect4all has been active for many years within the philatelic community. For example, Collect4all was present at large stamp fairs and active on (online) stamp auctions. It all started from a small store in The Hague and a Dutch website (www.collect4all.nl).

In the subsequent years the name Collect4all became more famous. Collect4all aims to offer the most interesting assortment stamps to her customers. From the beginning, Collect4all specialized in selling topical stamps and rarities, such as imperforate stamps or color proofs. In addition, Collect4all always has an interesting assortment of collections and lots on offer. Since 2008, our customers have been enjoying the possibilities of viewing complete collections through our website.

Because of increasing request for our services from outside the Netherlands, Collect4all has become more and more international. A large share of the business of Collect4all is being done with customers from Europe and America (www.collect4all.com). And, to top this, since 2012 Collect4all even serves customers in China (www.collect4all.cn). Because of the strong international character of Collect4all, it remains possible to help stamp collectors over the whole world to expand their collections. In addition, this makes it possible to buy new material internationally, resulting in lower prices and a more interesting assortment for our customers.

In 2008, the office of Collect4all moved to the Zuiderparklaan in The Hague. In this year, new employees were employed as well to make sure that all orders could be shipped as soon as possible. Collect4all was founded from the need of stamp collectors, for other stamp collectors throughout the world. Collect4all puts a lot of effort into renewing and optimizing the possibilities to respond to the need of stamp collectors.

With much pleasure the employees of Collect4all have assisted you over the last years with collecting stamps. We have done business with many stamp collectors over the whole world successfully. We will keep doing everything necessary to remain your topical stamps specialist on the internet.