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Refund Policy

Deposits are refunded between 2-10 business days upon return of a clean rental.

Note: If there is a damage claim, accident or gas/mileage issue, Driveitaway will withhold the deposit until the situation is resolved. Driveitaway has the right to deduct the deposit amount upon investigation of a claim in order to pay out the car owner if necessary.

REFUNDS FOR EARLY DROP OFFS

Early Drop off: If a driver needs to drop off a car early for car issues, then the driver will get the remaining days refunded from the rental minus Driveitaway processing fees.

If a driver wishes to return a vehicle prior to the return date simply because they no longer want the rental, they will be reimbursed based off the daily rate of the vehicle. The driver will get a refund minus the insurance costs for remaining days and Driveitaway processing fees.

Early Drop offs on Weekly/Monthly Discounts: If a driver books a car for a week/month and has availed of a monthly discounted offer to do so, then an early drop off refund will be calculated on the daily listed price. Insurance costs for the remaining days and Driveitaway processing fees including application fee will not be included in the refund. Rental can only be canceled by Driveitaway after a confirmed booking and issuance of insurance.

Example:

The weekly rate for the car is $200 with a daily rate of $35 (weekly discount = $45). The total amount paid by the driver is calculated as follows:

After renting the car for two days, the driver decides to return the vehicle. The refund on the remaining 5 days of the rental is based on the daily rate, not the discounted rate, and is calculated as follows:

NOTE: The deposit and any other refunds will be returned back to the same account from which it was initially charged. Driveitaway cannot re-route the funds into any outside accounts from which it was initially charged. Driveitaway will not distribute any outside forms of payment as a refund (i.e. written checks, PayPal, money order, etc.).