Frequently Asked Questions

Yes, simply choose the appropriate “Design and Apply for a Visa Card” option, and submit your card design and application. A representative may contact you for additional information to get your card and/or account set up.

Once your card design is approved, you may pick up the card at your chosen branch location after 3 business days. If you chose to have the card mailed to your address on file you can expect it within 7-10 business days.

If you are replacing an existing card the card number, expiration date, and PIN will remain the same. If you are replacing a closed card the card number and expiration date may vary. In addition, the PIN number will be different unless it is personally selected at one of our branch locations.

Image Requirements

For best results, please follow these image file requirements.

Image file must be a JPEG, PNG, BMP, TIF, or GIF (*.jpg, *.jpeg, *.png, *.bmp, *.gif, *.tif).
The easiest way to tell is by looking at the filename; it should end with '.jpg', '.png', '.tif' or '.gif'. This is usually the case with photos from digital cameras and other devices. Most images are in JPEG format.

The dimensions should be at least 1,033px x 657px (3.452" x 2.17").
If the dimensions are smaller than this, your card image may be produced with "grainy" quality. If the dimensions are greater, the card image will produce with better quality.
On Windows: Right-Click > Properties > Summary > Advanced
On Mac: Command+I

The maximum file size allowed is 7 MB.
Most JPEG, PNG, TIF, and GIF images are under this file size limit, including high megapixel digital cameras.

Adobe Flash Player is required to upload images.

New Look & Feel, Same World-Wide Acceptance

Your new personalized card will not only look different but it will also feel different because it does not have the raised numbers that you would expect. Unlike an embossed Visa card with raised numbers, letters, and symbols, the un-embossed card has a smooth, flat surface.

The new un-embossed, personalized Visa cards are accepted by all Visa merchant locations with electronic terminals.