The primary objective of the study reported in this paper was to look at the use of
qualitative methodology in ergonomics research and practice. Qualitative methodology
itself was chosen as a compatible approach to explore these aims, with
ergonomics being seen as a socially situated practice. Semi-structured interviews
were carried out using a prompt sheet which developed iteratively during the
study. A four stage sampling procedure was used to gain access to 21 interviewees.
These stages were (1) spreading the net (purposive sampling), (2) following up
leads (snowball sampling), (3) focussing (intensity sampling), and (4) analysis
sampling to seek out extreme/deviant cases. A total of 12 academics and 9 practitioners
were interviewed from all areas of ergonomics, including cognitive (psychology),
product design, engineering, human and health sciences, organisational
management and sociology. The findings are represented by a model showing the
interactions between multiple dimensions, including academia/practice, qualitative/
quantitative and the internal and external environments of ergonomics.
There was considerable interest in expanding the ergonomics toolbox to include
qualitative methodology. However concerns were raised about a perceived lack
of knowledge with respect to the process, which could be addressed through
education and reflective practice.