This article describes an issue that occurs when you enable the User Profile Disks (UPD) feature in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

This issue occurs if the Store only the following folders on the user profile disk option is selected together with User registry data.

Resolution

To fix this issue, we have released a hotfix. Even though this issue has only been reported in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

Status

References

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version

Product

Milestone

Service branch

6.3.960 0.17 xxx

Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

RTM

GDR

6.3.960 0.18xxx

Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

RTM

GDR

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.