The State of Community Management

The State of Community Management is our annual research platform that tracks the performance of communities and community management across the eight competencies of the Community Maturity Model. The State of Community Management 2017 marks the eighth year of this vitally important resource for community professionals and organizations and builds on the insights and expertise of our past reports.

Our 2017 report features data from more than 330 communities and includes trends, best practices and new insights into how communities manage content, programming, staffing, budgets, strategy, metrics and much more.

New in 2017:

Insights into year-over-year budget, staffing and value trends for communities.

Deeper dives into content and programs, community policies and governance, and more.

A discussion of community value and ROI, and what might be holding you back from proving community value

The State of Community Management 2017 is now available:

Packed with well over 100 charts, the SOCM 2017 report gives you an arsenal of information about how the best communities make decisions, manage members and resources, and find innovative ways to support and enhance community.

Community managers and program owners in all communities – large and small, internal and external, public and private, and across all industries and use cases are still encouraged to take the 25-minute survey, which explores critical elements of successful communities. Survey participants receive:

A free estimated Community Maturity Score, which compares your responses to The Community Roundtable’s database of hundreds of surveys, and gives you a sense of where your community ranks on the Community Maturity Model.

Access to the full State of Community Management 2017 report on the day it’s made available.

Previous SOCM Reports

Are you a member of TheCR Network? Download all our SOCM research inside the Network here.