When ordering your choice fromBlue Ridge Hobbies™ ,
you are receiving the
lowest price at the time you order an item. Products are subject to availability
and are usually shipped to you in 2 to 3 business days (sometimes longer
depending upon time of year such as the Christmas Holidays or weather
related issues) from when your order
date (unless
otherwise noted on order status page, email or phone call you may receive) most times orders are shipped within
2
to 3 business days and within 1 business
day shipping on in stock**
items shipped next business day.

All prices are subject to change
until paid for in full and some quantities may be limited by the manufacturer or
supplier.

All availability is subject to change due to system updating which is done after
8am each day. We do our best to keep the inventory updated throughout each
day to provide our customers with the best in stock information possible.
100% accuracy of information is
not guaranteed.Our customers are amazed at
our great fill rates. With our ability to complete your order as fully as we can
within 2 to 3 business days stems from our total commitment to providing our customers the best possible
rate of fill during the processing of your transaction. No one at Blue Ridge Hobbies™ likes "out of stock" situations or
incorrect information on our website. We do our best to prevent these situations
with 4 major wholesalers located around the USA. Also, where applicable, we
work directly with manufacturers to offer the lowest possible prices!

To assume that any dealer
or hobby store carries everything in stock at all times would not be a realistic expectation.
We do have a rather large inventory of items to support our customer's needs but
it is very important that you understand, to keep our prices as low as possible
we have adopted a completely different business model than our competitors.

Blue Ridge Hobbies™ has a large buying power
world wide with numerous wholesales and manufacturers. These relationships allows
us to supplement our inventory with over 140,000 additional model railroad items
though our website,
all available to procure the next business day if needed. In most cases, we opt
to keep prices lower and use the 3 day ground shipping option from our
wholesalers and manufacturers to Blue Ridge Hobbies™ store.

This allows us to
be more efficient and offer our customers outstanding fill rates and low prices
without the burden of huge inventories. We make every attempt to alleviate"out of stock" situations
and incorrect information on our website. This means that the chances are
excellent thatBlue Ridge Hobbies™ will be able to complete
your order and ship 100% of your merchandise in the allotted processing time.
This also helps us keep our prices down.

All products sold
by Blue Ridge Hobbies™ are new,
with full manufacturer warrant, unless otherwise noted in the item description
field.

Remember, there
really isn't a need to call us and ask if a certain item is in stock when we can
usually get it for you in one, two or three business days.If an item will be out of
stock you will be notified via email or phone or at the bottom of your
receipt. Also, you can use the shopping cart comment box to advise BRH how you want
BRH
complete your order in the event of a back order.

ORDERING
SCHEDULE:

The following schedule may help you:

Orders received from 6am Friday to 6am Monday that can not be filled from store
stock are ordered at 6am Monday and are received by at BRH Wednesday. Barring
any back order or advance order issues based on your order question responses it
should ship by 5p Wednesday.

Orders received from 6am Monday to 6am Tuesday that can not be filled from store
stock are ordered at 6am Tuesday and are received by at BRH Thursday. Barring
any back order or advance order issues based on your order question responses it
should ship by 5p Thursday.

Orders received from 6am Tuesday to 6am Wednesday that can not be filled from
store stock are ordered at 6am Wednesday and are received by at BRH Friday.
Barring any back order or advance order issues based on your order question
responses it should ship by 5p Friday.

Orders received from 6am Wednesday to 6am Thursday that can not be filled from
store stock are ordered at 6am Thursday and are received by at BRH Monday or
Tuesday (Spring and Summer).
Barring any back order or advance order issues based on your order question
responses it should ship by 5p Tuesday.

Orders received from 6am Thursday to 6am Friday that can not be filled from
store stock are ordered at 6am Friday and are received by at BRH Tuesday.
Barring any back order or advance order issues based on your order question
responses it should ship by 5p Tuesday.

Since our website is not a live inventory of products, you can check our main
wholesalers websites (Walthers.com for about 95% of orders)for
product availability. Items from these wholesalers reach
Blue Ridge Hobbies®
usually within two business days.

Orders and/or
add-ons to orders will not be accepted via email or voicemail. A new orders or
add-on's must be placed via the shopping cart or by calling 800-988-2125 during
normal business hours. Also, check the holiday schedule for more info on days
the retail store and shipping department will be closed
Click here and the
World Wide Shipping Schedule Click here.Telephone Orders:

Effective 06/01/10 and updated 03/04/11 all phone orders or order additions to shopping cart / online
orders will require a 5% fee of the total order. This is being done due to the
extended time that phone orders take. In most cases, customers have already
looked at our website and just have not finalized the online orders.

**** We no longer will be able to honor online sale prices for telephone orders.
To get sale pricing, your order must be placed via our online shopping cart.
On Sale Pricing:

Effective
06/01/10 we will no longer adjust any pricing differences in retail store between on
line sale pricing vs. in retail store prices.
**** If you would like a product based on the on line sale price, it must be
ordered on line via our shopping cart. In the event that pricing at Walthers.com
is lower then the prices currently available via
our shopping cart, you will, at minimum, get the Walthers.com pricing. Please
note the price difference you are looking for in the comment box with a note
preceded by *********** and then your comment.

If you can not find a product on our shopping pages, feel free to email mail us
at
contactus@blueridgehobbies.com to place or
request your order without our shopping cart or research on products you can not
find. Or call 864-255-4671.

All credit card payments are
processed via our Point Of Sale System on a encrypted secure link.

Key To Website Database Terms

This regards notes in the information field on the product search pages

If the field is empty, this
means during the last update for this manufacturer, the product was listed as
available. We will have to order the product from the manufacturer or wholesaler
to fill your order.

Ready To Ship

As of 8 am each day,
this product was in store and ready to ship*. We do our best
to keep
this status up to date.

Unknown Availability Date

Wholesaler or
Manufacturer does not have product available and does not
know when
the product will be available. Can be back ordered.

Advance Reservation

Advance Reservation date
set by
wholesaler or manufacturer. Date is not guaranteed.

Retired

Item has been retired
and in some cases can be back ordered. back order arrival is not
guaranteed and may never be filled

Sold Out or Sold Out - Can Not Be Ordered

Item is currently sold
out and can
not be back ordered. This status can change at anytime

In Transit

Item has arrived in the
USA and is being processed by US Customs for transport to wholesale
or manufacturer for distribution to Blue Ridge Hobbies®.

Price To Be Announced

Price has not yet been
set by manufacturer or wholesaler. Item can be ordered with the
price to be added at a later date

At Least One Or More Available At Warehouse

At least one available
at warehouse (our wholesalers warehouse or our very small retail
store warehouse) or our retail store

Minimum Order Quantity

In the item description
field it is noted what the minimum order number/amount is for this
particular product. If you order 1 when the minimum order is 6, your
order will be changed to a quantity of 6. If it is minimum order of
12 and your order 1, your order will be changed to a quantity
of 12. And so on. This is done because many items we sell, such as
scale lumber, come in packs of 25 or 50 and these packs can not be
broken and shipped or sold in smaller quantities. The change in quantity does not update on the shopping cart.
It is updated when your order is placed for "picking" to fill the
order. You will not be notified if you order incorrectly. Any
returns under this scenario would require a 20% restock fee and
require an RMA (Return Merchandise Authorization) before the items can be returned.

Discontinued When
Sold Out

When item
is sold out it will no longer be available for sale. Availability is
based on the last business day database update.

No Information From
Manufacturer

Means
just that.
The manufacturer has not updated the date the item will be
available.

New Arrival

Item has
recently arrived from the manufacturer.
Quantities may be limited.

Limited Availability

Manufacturer product production will be in a small batch. Quantities
may be limited.
Pre Ordering is recommended.

Special Order

This item
can be ordered from the manufacturer directly by the wholesaler.
This order can sometimes take several weeks, months or years to
fill.

DESCRIPTION SUB CATEGORIES

ABBREVIATION
OR TYPE

ACL

(Glue, Cleaners, Lubricants)

BVRR

(Books, Videos, Railroadiana)

CC

(Digital / DCC / Command Control)

CPLRS TRKS

(Couplers / Trucks)

Decal

(Decals)

Figure

(People, Animals, Misc Scene Details)

Freight

(Freight Cars)

LEM

(Lighting, Electrical, Motors)

Locomotive

(Diesel, Steam, Motive Power)

Military

(Military Vehicles)

Paint

(Painting and Painting Supplies)

Part

(Parts)

Passenger

(Passenger Cars)

PSS

(Power Supplies / Transformers / Power Packs)

SBS

(Scratch Building Supplies / Building
Materials)

Scenery

(Trees, Ballast, Bushes, Vegetation, Plaster,
Etc)

Signal

(Signals, Detection Units, Signs)

Structure

(Buildings, Homes, Industries)

Tool

(Tools)

Toy

(Toys)

Track

(Track and Track Accessories)

Trainset

(Trainsets for Beginners and more)

Vehicle

(Autos, Trucks, Etc.)

*This item is a
store stock item and will be filled from our store inventory. This availability
can change after each daily update and effect the shipping of your product. When
this occurs, the item(s) will need to be ordered from the wholesaler or
manufacturer.

"Bulk" in the
product description may require a minimum quantity to be ordered to receive the
low price.

Also, some items may have a
minimum order amount and this may not be noted in the description field. You
will be emailed if the product ordered does not meet the minimum.

First Time Customer
Orders

First time customer orders are charged
for merchandise only prior to shipping. At time of shipping then any
fees and shipping will be added.

We can not ship first time orders to an secondary
or alternate address. All merchandise must be shipped to your credit
card billing address for the first order. Future orders using the
same credit card can be shipped to a secondary or alternate
address.

Back Orders /
Advance Reservations / Special Orders / Store Hold Bin

Effective 03/20/16 Items not in stock
will only be back ordered at a customer's
request. This must be done in the COMMENT BOX during your order check out. There
are times when the wholesaler, manufacturer or the retail store
indicate that an item may be available or that an item was available
but not in the quantity to completely fill and order (SEE ORDERING),
a customer must authorize the back order using the COMMENT BOX for
this authorization. If this is not done, the order will be shipped
with the quantity available at the time of shipping. NO back order
will be processed. You will be notified via email when a shortage
occurs.

Back ordered items for residents in the Continental USA will be shipped
as per the shipping and handling information below.

Blue Ridge Hobbies™ will now require a 20% deposit will be
charged at time of order. Item / Product Price is subject to change
by manufacturer and/ or wholesaler and is beyond our control. You
must keep your credit card up to date at all times.
Shipping and handling charges are extra and will be charged at time
of shipping. Long wait times can be expected for the product to
arrive. Blue Ridge Hobbies™ has no control over when the products
will arrive.

Deposits will
be refunded as store credit only if the advance reservation / back
order is canceled by the customer
by telephone phone and speaking with a Blue Ridge Hobbies customer
service representative and by receiving an order cancellation number. Email
and voice mail cancellations are not excepted at anytime.

Back Orders and special orders prior to 04/01/15 6am EDT - orders will be shipped
when received after full payment which includes shipping and any miscellaneous
fees that may be applicable is received.

Credit card is required for all back ordered and advance reservation items. YOU
MUST KEEP YOUR CREDIT CARD INFORMATION UP TO DATE AT ALL TIMES. IF
YOUR CARD IS NOT UP TO DATE YOU MAY LOOSE YOUR ADVANCE RESERVATION /
BACK ORDER. REFUNDS WILL BE FOR IN STORE CREDIT ONLY.

Back Orders and special orders prior to 04/01/15 6am EDT are assumed
authorized by customers unless otherwise noted in the comment box
and/or back order field on the shopping cart credit card input page.
We can not call or email you back regarding status of potential back
order item(s). This information is available via the product search
page. You can note in the comment field on the shopping cart and
potential replacements for a potential out of stock item.

Back Orders and special orders
prior to 04/01/15 6am EDT items may be shipped
in combination with future orders or as an individual shipment. New shipping and
handling charges may apply.
If you wish to have back orders shipped as one shipment, please note your request in
the comment box at time of ordering ship as one shipment
and combine with previous orders if any. Otherwise, each order and / or item
will be shipped individually with separate handling charges.

Back Orders and special orders prior to 04/01/15 6am EDT or held
orders over 7 days old that are on hold for future shipment with
other back orders or future new orders, will be charged to your
credit card for merchandise only until all the item(s) can be
shipped, based on your response in the comment box to each order.

The status of your back order , advance order or special order
can be attained by calling 864-255-4671 during our normal business
hours or visiting the Blue Ridge Hobbies™ ordering page. Just look
up the product number to see if it is available or check
Walthers.com

PLEASE NOTE:Advance Reservations, Back Orders
and Special Orders prior to 04/01/15 6am EDT older than 3 months are subject to
potential price increases. You will not be notified of any price increase
by the wholesaler or manufacturer as we are not notified by the wholesaleer and
manufacturers unfortunitly. If you would like to cancel any back ordered
item, contact Customer
Service immediately regarding this item. Please call 864-255-4671 during our
normal business hours. If you call and do not speak with a
Blue Ridge Hobbies™
customer service representation, then
leave a message for a call back during normal business hours. Until you receive
a call back and receive a order cancellation number, the order is not considered
canceled. Emails or voicemails are not accepted for back order, special order or
advance order cancellations. Please refer to the Holiday Schedule if you do not
received a call with 72 hours since there are times that
Blue Ridge Hobbies™ is closed.

It is the responsibility of each customer to keep your credit
card information, address, email and phone information current. If
your credit card information, such as credit card expiration or a
change in credit card information or address, email and phone
information you must notify Blue Ridge Hobbies™ immediately by
telephone during our normal business hours and speak with customer
service OR you can update your credit card information using the
secure Blue Ridge Hobbies™ Product Search Page Shopping Cart and
picking the item CREDIT CARD. The other fields do not need to be
filled out.

Special Order items can not be cancelled. Pending Arrival Items
(items on their way from the manufacturer or wholesalers) to Blue
Ridge Hobbies™ or Pending Shipping To You Items can not be cancelled
without a 20% restock fee.

Back Orders, advance reservations and
special orders prior to 04/01/15 6am EDT will require an additional
shipping charge and are shipped separately unless noted by you in the comment
field . We can combine back ordered, Special Order and Advance Reservation items
with new orders that have been placed to save shipping. Answer the shopping cart
shipping questions to reflect your choice in how Blue Ridge Hobbies™
will handle your order.

EFFECTIVE 05/28/08 updated 05/13/10 and 04/01/15:
Prior to 04/01/15
Due to customers not picking up ordered merchandise at our retail store:

 ALL special order items will require 20% deposit via credit card or
cash.

 All orders must be picked up within 7 days from receipt at
Blue Ridge Hobbies™ and your phone and/or email notification.
After 7 days the merchandise will be charged to your credit card
and shipped to you if not picked up by the 8th day.

 Defective merchandise must be returned to manufacturer no exceptions,
including in store purchases.

 No Returns or Exchanges on electrical equipment and parts including but not
limited to Motive Power, DCC Equipment, Power Supplies, Switches and Electrical
Turnouts.

Pricing

Our base discount is an automatic
20% or more off most manufacturer's suggested retail pricing. Some discounts are higher
and some are lower. We beat Walthers pricing as well as pricing for most of our
internet competition. Some items have deep discounts
from our ON SALE, WEEKLY SALE and other SALES that are run each week. Our regular prices are
lower then most other online and retail locations around the world with many
specially priced items lower than others sale prices! We do check our pricing
all the time and compare it to our competition.

Sign up for our email updates to
keep informed on our great sale pricing.
JUST CLICK HERE!

Save even more! Use the Discount Code link if
available. Or
type the words ON SALE! in the search engine field to find the ON SALE! items
for each individual manufacturer.

Phone orders or in retail store order will be sold at the store discount
rate, not the internet store rate. Internet store sale items and specials are
not valid in the retail store.

The prices and products reflected on
these pages are subject to change without notice. Shipping, handling
and sales tax are not included
and are added at the time your order is shipped to you or picked up
at our retail store.
Prices on these pages are available for online sales only

Minimum Online Shopping Cart Order is $0.00 effective 07/19/12Effective 07/27/13 - On
Line Orders under $25.00 will have a mandatory $3.00 service fee to
cover credit card processing fees.

All Phone Orders Are Subject To 5% Fee Based On The Overall Order
Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
See our store policy and information for more details.

The information on
our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The images are supplied by the
manufacturers and wholesalers.100% accuracy of information is not
guaranteed.

International Orders /
International Credit Cards

International customers and International Credit Card (Non
US BANK) please note:
Effective 05/26/07 -- additional fees for international shipping and paperwork
fee charges
(international monetary conversion fees) will be added to your total order cost after initial credit card processing.
Unfortunately, these additional fees need to be passed along to you, our
customers due to the additional time needed to process and package your order.

Here is a list of known fees as of 06/29/16:

Australia

12.5%

Austria

12.5%

Belguim

12.5%

Canada

12.5%

China

17.5%

Denmark

12.5%

Finland

12.5%

France

12.5%

Germany

12.5%

Great Britain

12.5%

Ireland

12.5%

Israel

14.5%

Italy

15.5%

Netherlands

12.5%

New Zealand

12.5%

Russia

18.5%

South Korea

18.5%

Switzerland

12.5%

Above is a list of known fees and countries we
do ship to. If you country is not listed, please assume we will ship to your
country. If not, the shopping cart page will be updated to reflect the order
status and appropriate fees charged.

All first time orders from international
customers outside the United States, will be shipped 30 days after you order is
received for processing. Initially, your credit card will be charged the full
cost of your shippable order. Shipping is charged to your card at time the order
is ready to ship. This is done to prevent credit card fraud.

Once you have established an account with your first order, any further orders
using the same credit card will be processed within 3 to 4 business days.

We apologize for this delay.

Countries and locations that Blue Ridge Hobbies™
will not ship to are: Japan, Mexico, North Korea, India, Thailand, Vietnam, Brazil, Singapore,
Nigeria, Iran, Iraq, Indonesia, Yemen, Libya, Egypt, Syria, Afghanistan,
Pakistan, India, Sri Lanka and Cuba. This is subject to change at anytime and
may not be announced on this page.

Shipping
and Handling

Estimated Shipping and Handling:Shipping charges for services
are exact cost and will not be quoted or estimated prior to order confirmation.
We shipped via the lowest cost shipper based on your location and shopping cart
question responses. The shipping cost is the shipping cost! We have no control
over the prices!

CONTINENTAL US
Most domestic orders are shipped US Postal Service First Class Mail for packages
under 14oz
starting at about $5.40 per package. All packages are shipped by weight and we ship via the
lowest cost carrier is used in all cases to save you money. We do not quote
shipping rates in advance. If you want to lowest cost shipping choose the
CHEAPEST option for shipping when you are checking out.

United States Postal Service (USPS) and Fedex shipping is also available upon
request.
Bulky, heavy and high value items may be shipped exact
charge via US Postal Service or Federal Express (Fedex).

Please provide a street address for these FEDEX deliveries.
Shipping charges for these services are exact cost. Expedited services are
available at actual costs.

ALASKA AND HAWAII:Orders may be shipped United States Postal Service or FEDEX. Shipping charges for these services are exact cost and will be quoted prior
to order confirmation.

INTERNATIONAL:Orders may be shipped United States Postal Service or FEDEX. USPS
is usually the lowest cost. Shipping charges for these services are exact cost. Your credit
card will be charged at the time of your order for the cost of the items
purchased less cost of shipping. There is a 30 day hold on all international
orders. Then the day it is scheduled to ship, shipping and
handling
charges will be processed to your order completing the order. See below for
overall processing time. This is done to prevent credit card fraud.

Requests to have the
declared value to be less than the actual value of the package or shipped as a
gift, will not be
honored.

Standard parcel post air to
ground: (Please allow 4-12 weeks delivery time) Minimum $3.00 handling fee plus actual cost of shipping (you can
estimate your
shipping cost as 20% on orders less than $150 and 15% on orders
over $150 before
discounts). Tariffs and other fees may apply and be charged to
your credit card after
you receive your order.
Blue Ridge Hobbies™ does not have any control nor do we know in
advance of the shipping of product
to you, what the cost will be. In some cases, there is
no additional fee or
tariff charged by the country you are shipping to.

Air Mail: Minimum $3.00 handling fee plus actual cost of shipping

Please use your credit
card to expedite processing of your order.Hazardous materials, such as alcohol based-paints,
solvents, resins, and paint removers cannot be shipped outside of the United
States.

New Customers (please note):For your protection, we can only ship to your credit card billing
address. After 90 days, you will be able to ship packages to an alternate
location. We apologize for any inconvenience.
HANDLING FEES:Minimum fee per shipment $2.00* effective with order placed from 03/04/11 on
all new orders.SHIPPING FEES:Shipping cost is the actual cost of shipping. No additional fees or
charges are added to shipping fees.

General Shipping Costs (in most
cases):Standard:via USPS are shipped via weight. Insurance
is added nominal fee and at the shippers discretion. No other additional
shipping costs are added on. You can choose no insurance based on the response
to the questions on the shopping cart order. You must note your choice of no
insurance in the comment field.

PLEASE NOTE:all orders are shipped by weight and your shipping cost
will reflect that cost. Please contact us for more details. The
average cost of 1lb shipping via USPS Priority Mail is about $7.40 (including
insurance and delivery confirmation). Small items that can
be shipped using padded envelopes, such as Kadee coupler products, will reduce
the overall cost. Estimates for your specific shipping and handling cost can
not be determined prior to shipping.

Also, if you ship to a business (commercial) address and the lower cost shipping is via
UPS or Fedex, you can save an estimated $2.00 per shipping!

Effective
11/27/07To Protect you purchase during shipping, due to problems related to USPS delivery problems and lost packages,
All packages sent via USPS will require Delivery Confirmation and
Insurance. Fedex shipments are not effected in this manner.Rush: next business day for in stock products
are shipped via weight. No additional shipping costs are added on. Cost
handling fee + $19.99

In Stock Items "Ready To Ship" are shipped next business day

Most orders ship
within the next business day after receipt for our suppliers unless the items is in stock.
In stock in store items
ordered by 3pm EST are shipped next business day.

Products are subject to availability and are usually shipped and received by
you in 7 to 10 days from when you order (unless
otherwise noted in the confirmation email you will receive). Within 1 business
day shipping on in stock items shipped next business day.
Most orders are shipped to you within 3 business days from your order date.

All back orders will be
sent via standard USPS Priority or Fedex shipping when received.
Additional shipping and handling may apply. *Hazardous materials, such as alcohol
based-paints, solvents,
resins, and paint removers cannot be shipped via priority or rush
delivery; nor can they be shipped outside of the United States.
If
you have any questions regarding what constitutes hazardous
materials, please call 1-864-255-4671.

We
accept VISA, Mastercard and Discover. Please
use your credit card to expedite processing of your order and include your CVV
number on the back of your credit card. (American Express cards are
no long accepted effective 01/01/2010)

ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL OR FEDEX UNLESS OTHERWISE NOTED
ON YOUR SHOPPING CART ORDER, YOU CAN
ADVISE US THAT YOU PREFER PARCEL POST. HOWEVER IT IS NOT RECOMMENDED.

ALL ORDERS ARE SHIPPED VIA THE ANSWERS TO YOUR SHOPPING CART ORDER ANSWERS VIA USPS or FEDEX.

Reimbursement for lost shipments:Due to increased postal delays, Blue Ridge Hobbies™
will reimburse you for any loss ONLY AFTER we have been reimbursed by the USPS
or OTHER CARRIER. In some cases, this may take up to one year or more. REQUESTS
FOR REIMBURSEMENTS MUST BE RECEIVED WITHIN 7 DAYS OF SHIPMENT TO YOU.

Insurance Liability Coverage:United States Postal Service (surface or air): A maximum of
$600.00 per shipped carton. Insurance is added to most orders for a nominal fee
when shipped via USPS.

FEDEX has a maximum of declared invoiced value per shipment.

Insurance Liability Coverage:United States Postal Service (surface or air): A maximum of
$600.00 per shipped carton. Insurance is added to most orders for a nominal fee
when shipped via USPS.

Hold Policy

Local customers (within 100 miles of the warehouse
or store):

Items may be held for 7 days for items
received by or in stock at Blue Ridge Hobbies® then
will be shipped to your without notification to the recipient on the 8th day.

Non-local customers living within the 50 Contiguous United States:

Items may be held a maximum of 5 days.

For all other customers outside of the mainland United States: Items may be held
a maximum of 7 days. Holds may not be extended beyond specified days. Please
provide a fax number or phone number and credit card number with the expiration
date unless special arrangements have been made with customers service call
864-255-4671 during our normal business hours.

Sales Tax

South Carolina residents or South Carolina credit card billing
address' or in store purchases regardless of your address will be charged the appropriate sales
tax.

Mail orders taken by phone, fax or e-mail for delivery outside of South Carolina
will not be taxed.

Internet Online Catalog orders from outside the state of South Carolina are not
taxed AT THIS TIME. If that situation changes, we will post it here.

Damaged Product

Updated 03/18/11

In the event a customer receives a model that was
damaged in
shipment by USPS or FEDEX, please follow the following procedures:

USPS or FEDEX will notify Blue Ridge Hobbies™ to
issue a call tag at our (shipper) end. USPS or FEDEX will then pick up the
shipping materials, the damaged model and the box from your address. This
institutes the claim settlement. We will ensure that all corrective action is
performed as quickly as possible.

Defective items not damaged during shipment can
be returned for exchange to Blue Ridge Hobbies™
for replacement at shippers expense but is not recommended. We due require that all returns be sent to the
appropriate manufacturer or wholesaler as it is their responsibility to repair
or replace the item or item(s).

Blue Ridge Hobbies™ will
not cover any shipping costs due to our low price points for any returns as
defective. It is not industry standard that the manufacturer or
wholesaler, or even the seller of the merchandise, cover return shipping.

Returns
and Order Cancellations

The following shipping information only applies
to orders placed directly with Blue Ridge Hobbies™.

Items sold by Blue Ridge Hobbies™ are
warranted by the manufacturers to be as advertised and to be satisfactory to YOU. Any item you find
to be unsatisfactory should be returned directly to the manufacturer for credit or
refund or replacement. Not returned to Blue Ridge Hobbies™.

Defective merchandise must be returned to the manufacturer. No
returns or exchanges on electrical parts or equipment including but not limited
to Motive Power, DCC Equipment, Power Supplies, Lighting and Power Routing
Electrical Switches.

There are some exclusions to our return
policy including, but not limited to, opened software, discontinued items, and
some manufacturers that require their items to be returned directly to them.

EFFECTIVE 9/14/08:
It is your responsibility to see that the manufacturer receives the merchandise in the original
package, in saleable condition (unless defective when you receive it). You may
return items up to 30 days after purchase (the date on your receipt). Please include a copy of your
invoice/packing list/receipt. NO EXCEPTIONS

PLEASE NOTE: If you would like to cancel any
back ordered item, contact
Customer Service please call us immediately during our normal business hours regarding this item.
Please call 864-255-4671. Emails are not accepted for back order cancellations.

RETURNS
Processing will be expedited by doing the following:
Some items may be returned to Blue Ridge Hobbies™ up to 30 days after purchase.
Please phone our
customer service desk during our normal business hours , to request a
Return Merchandise Authorization (RMA) Number
(1-864-255-4671). You will
need to provide your customer
number or order number or receipt number or invoice number and the
stock number of the item(s) to be returned and the reason for the return.

Include a letter of instruction in the package advising if you are
requesting credit or
exchange. Write your Return Authorization number on the
outside of the shipping carton.

Pack carefully. We are not responsible for damage during the return
shipment. We suggest
that you insure your return package to us if it has a
high-dollar value.

2. A 50% restock fee will be applied to returns
and order cancellations***
which do not meet the
above criteria.

3. Returns on special orders, advance reservations or returns to manufacturer or wholesaler
(not for replacement of product but for refund). Blue Ridge Hobbies™return policy per either line 1 or 2 plus any manufacturer
or wholesaler fee or charges for returns

4.
100% refund on Blue Ridge Hobbies™error.

5. Items returned without RMA number
will not be processed for refund or exchange.

6. Returns can take up to 90 days to
process through Blue Ridge Hobbies™and will be for store credit only
effective June 1, 2009.

7. Order cancellations must be
done verbally by the originator of the order (the person on the order), during
our normal business hours. No emails or voice mails will be accepted effective April
12, 2012.

8. Items canceled that will be
charged the restock fee include items already received by Blue Ridge Hobbies™, Blue Ridge Hobbies™shipped to or in the process of being shipped to Blue Ridge Hobbies®
but not yet received for a supplier, manufacturer or other source, hold bin
items not yet paid for, shipping fees for product from the supplier,
manufacturer or other source effective April 12, 2012.

Check or Money Order
and Other Payment Methods

Online shopping cart orders and phone orders
must be paid by credit card (Visa, Mastercard and Discover effective 01/01/10 we
no longer accept American Express) . Check and money orders are no longer
accepted for payment for shopping cart orders. Wire Transfers are not accepted.

In store purchases methods of payment are Cash,
credit cards Visa, Mastercard and Discover effective 01/01/10 we no longer
accept American Express and checks

If the check is returned for Non Sufficient Funds
(NSF), Account Closed, Stopped Payment or Unable To Locate, prior to shipping,
there is a $50.00 return check for (which our bank changes us), unfortunately,
we must pass this fee to you before shipping. We will contact you via email,
phone and/or mail to advise you of your options.

Return checks will be collected to the full
extent of the law and will be prosecuted if not paid.

Please make sure you have the funds available in to avoid these fees!

Credit Cards

We accept Visa, MasterCard and Discover.

We are very diligent with our credit card processing and security
via our encrypted network.

We verify all credit card transactions via our
credit card processing company and other means to secure that all
transactions are processed to prevent credit card fraud. If there is
any question about your credit card, you will contacted via email
and / or phone to verify your order. We may even contact your credit
card company directly.

If we determine that credit card fraud or theft
via credit is suspected, we will contact the proper authorities that
will include but not limited to the card issuing bank, local police,
local magistrate, Post Master Secret Service and Interpol as
needed.

Privacy Policy

Blue Ridge Hobbies™does not sell any customer
information
to third parties.
We will only request and keep information which is required
to process your orders and to
send sale notifications.

Your on-line orders are encrypted and sent to a secure server.

Blue Ridge Hobbies™Mountains Of Fun!™

*(Handling can include cost of shipping
from wholesaler or manufacturer for special orders and non-in stock items).

** In stock means in stock within the Blue Ridge Hobbies® warehouse. I most cases
items listed as available for purchase must be shipped to BRH by the
manufacturer or wholesaler. Then product would be sent when received from the
manufacturer or wholesaler. If your order is immediately shipped you will
receive a shipping email the same day or next business day you placed your order
informing you that your order is shipped.

*** Orders cancelled after order is placed (through shopping cart, email, in
store or
phone)and not shipped to or picked
up by customer, pending shipping or in
transit items from wholesaler or manufacturer or
Blue Ridge Hobbies® supplier.

**** Effective 06/01/10 Due to the extended time frame to take phone orders and
check pricing on each item, we no longer will be able to honor online store
pricing for phone orders. We regret having to do this, however we must do this
to keep overall prices low.

JOIN THE BRH
EMAIL LIST
JOIN THE BRH
EMAIL LIST
VIA OUR MOBILE SIGNUP

We Ship
Around The World!
For More Info

As a Platinum
Dealer
we can offer the entire Walthers catalog as well as many other
manufacturers
ALL at discount prices.

The prices and products reflected on these pages are subject to change without
notice. Shipping, handling and sales tax are not included
and are added at the time your order is shipped to you or picked up at our
retail store.
Prices on these pages are available for online sales only

Minimum Online Shopping Cart Order is $0.00 effective 07/19/12Effective 07/27/13 - On Line Orders
under $25.00 will have a mandatory $3.00 service fee to cover credit card
processing fees.

All Phone Orders Are Subject To 5% Fee Based On The Overall Order Cost
All Shipped Orders Have A Minimum $2.00 Handling Fee
See our store policy and information for more details.

The
information on our web pages are updated as frequently as possible.
100% accuracy of information is not guaranteed.

The images are supplied by the
manufacturers and wholesalers.100%
accuracy of information is not guaranteed.

"At Least One Or More Available At Our Warehouse" does not indicate what
is available for sale at the retail store.
"At Least One Or More Available At Our Warehouse" indicates what is listed
as on hand in our warehouse, the manufactures and wholesalers
warehouses or in our retail store as of the last Blue Ridge Hobbies®
manufacturers product search page update. This includes but not
limited to items that are dealer returns, show stock, reserved items, damaged
product, and otherwise unavailable for sale items.
Therefore, not all items listed as "At Least One Available At Our Warehouse"
are available for sale or distribution at your time of viewing the product
search page as product availability changes throughout each day.

The Unknown Availability or Advance Reservation listing shows items
expected to arrive according to the manufacturers or wholesalers supplied
information.
The information on this page is updated as frequently as possible. 100% accuracy
of information is not guaranteed.
Check with Blue Ridge Hobbies® via email at contactus@BlueRidgeHobbies.comfor updated information.