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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

Unplanned date night with the man. Expected to be out of luck with no reservation but I was in luck. Jeremy was at the desk he immediately helped us out. He was friendly and promptly made sure we were taken care of. Thanks Jeremy for...More

Dear Amber0730,
Thank you for your kind review of the SpringHill Suites Houston NASA / Webster! We were thrilled to read how much you enjoyed your stay, specifically due to the great service provided by Jeremy. We're fortunate to have a team that comes to...More

We stayed here for 4 nights. We arrived at 1:00/1:30 am and were extremely exhausted (me with 3 children under the age of 8) from traveling. Check in was fine. Arrived in our room and started to make the pull out sofa. Got blankets from...More

Dear Cynthia A.,
Thank you for staying at our hotel and for taking the time to post a review. We are sorry for the problems you encountered with the responsiveness from our staff and your room. We are working to remedy these issues so that,...More

Spent last 2 nights with family of 4, in the 2 queen suite. Being a Marriott lifetime member,I've stayed at every type of Marriott there is. In this case I used my points for the 2 nights. The room was bad, the breakfast was typical...More

Dear Joey A.,
Thank you for evaluating your recent stay with us. Please accept our apology, and our assurance we are working to address the concerns you outlined. Although this is not a usual occurrence for us, we do apologize for the issues you encountered....More

JJ at the front desk was not kind. My husband and I went down to ask if you can extend our stay. I had a Dallas cowboy tshirt on and I said "yes" to begin speaking. He completely ignored me and turned to my husband...More

Dear mray0120,
Thank you for providing feedback about your stay at our hotel. We're disappointed that you encountered service problems and we were unable to resolve them to your satisfaction. Even more distressing is the fact that you were met with anything other than friendly...More

We stayed here after we went to Schlitterbahn in Galveston all day. We were tired and were awakened by a call at midnight from the front desk that our truck was broken into along with 5 other trucks. Our back passenger side window was busted....More

Thank jksloan

Response from TeamConcord, General Manager at SpringHill Suites Houston NASA/WebsterResponded 8 July 2017

Dear jksloan,
Thank you for taking the time to share your comments regarding your recent stay with us. We apologize for the inconvenience you have been caused. Please know that we take the security of our guests very seriously, so we appreciate your feedback. We...More

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

Amenities

Top amenities

Pool

Free Parking

Free High Speed Internet ( WiFi )

Fitness Centre with Gym / Workout Room

Bar/Lounge

Breakfast included

Hotel Amenities

Free Parking

Business Centre with Internet Access

Meeting Rooms

Breakfast included

Multilingual Staff

Dry Cleaning

Laundry Service

Self-Serve Laundry

Room amenities

Air Conditioning

Refrigerator in room

Microwave

Things to do

Pool

Fitness Centre with Gym / Workout Room

Bar/Lounge

Details

Price range

USD 114 - USD 180 (Based on Average Rates for a Standard Room)

Hotel class

Star rating provided by Expedia.

Hotel Style

#2 Family Hotel in Webster

#2 Business Hotel in Webster

Room types

Suites ,

Family Rooms ,

Non-Smoking Rooms ,

Accessible rooms

Number of rooms

121

Reservation Options

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