Delivering Quality Outcomes

Scope receives funding for business and employment services from the Commonwealth Government.

Complaints documentation related to the Disability Services we provide is also available here.

The Department of Human Services

The Department of Human Services in Victoria provides key documents and frameworks that guide the way services are to be delivered to people aged 6 to 64 years and over. The documents below are the main ones to know about when working with people with disabilities.

From 1 July 2007, the Disability Act 2006 is the new law for people with a disability in Victoria. It provides a framework for enabling people with a disability to fully participate in the community with flexible support services.

The Quality Framework for Disability Services guides Scope in delivering high quality services and supports and improved outcomes for people with a disability, their family members and carers.

Central to the Quality Framework are the Standards for Disability Services in Victoria. The Standards set out the expectations of better practice for the delivery of services and supports to people with a disability. There are two types of standards. Industry standards describe the systems and processes that organisations must have in place to support people with a disability; Outcome Standards describe what is important to people with a disability as citizens of Victoria.

The Department of Education and Early Childhood

The Department of Education and Early Childhood in Victoria provides key documents and frameworks that guide the way in which Scope provides services to children under the age of six years and their families. The overall aim of these services is to provide parents and families with the knowledge, skills and support to meet the needs of their child and to optimise the child’s development and ability to participate in family and community life. All services are provided using a family-centred approach, recognising the importance of working in partnership with the family.

The Early Childhood Intervention Services (ECIS) Framework guides how services within the early childhood sector are to be provided.

The National Reform Agenda sets out a ten year vision to improve supports available to families with young children.

Commonwealth Government

Scope receives funding for business and employment services from the Commonwealth Government, along with funding for services within the early years program (0-6 years of age).

The two key departments are the Department of Families, Housing, Community Services and Indigenous Affairs Dept and the Department of Employment and Workplace relations.

All Commonwealth funded disability services are required to meet the standards referred to in a Quality Strategy.