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Customer-journeys and Architecture with limited resources

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Delivering better Customer-journeys and Architecture with limited resources – how do we do it?

The municipalities in Denmark have been introduced to new Danish regulations and expectations and must therefore rethink and rebuild their business architecture.

The municipalities don’t have the resources to just go out and hire a vast number of architects for the challenge. The solution is to educate, the already invested employees at the municipalities, in business design and architecture. The goal is to teach the staff of Danish municipalities to understand and change their old organisation into a new agile organisation to meet the new demands.