Do you have MAC address filtering turned on? If so, click here and scroll down to the bottom of the page and check the "Advanced Router Settings" section. If you're unsure what MAC address filtering is, then this tip is probably not for you.

If the below error message (Error code 014.50) appears at this point, it means the Roku player can not join the local network. If you see this red X, try this:

Try rebooting the router by unplugging it from the power source, then plugging it back in.

Try changing the router's wireless security mode to WPA-PSK (TKIP). Click here and scroll down to the bottom of the page and check the "Advanced Router Settings" section.

If the below error message (Error code 009) appears at this point, it means the Roku player can not connect to theInternet. If you see this red X, try this:

Check that your Internet connection is active from another device.

You may need to adjust DNS settings on your router. Click here and scroll down to the bottom of the page and check the "Advanced Router Settings" section.