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T

Travis A.

1 year ago

Double Check Your Coverage

Ran into some billing/insurance issues. Double check that Westwood Dental is in your network before visiting, especially if you happen to change insurance providers. I changed jobs, which resulted in changed insurance. My wife continued to have work done there, and they made no mention that we were now 'out-of-network' by using their services, even though they clearly had this information as they made copies of our new insurance card, as well as submitted the claims to the new insurance. The work provided ended up costing us over $3,000, which would have been around only $500 if we visited a now "in-network" provider.
I was less than impressed with Dr. Kevlyn's demeanor and professionalism when I called to inquire about why we weren't at least informed, as well as any possibility to work out some type of discount. His response to me was "We are not CostCo, oh wait, CostCo doesn't give discounts", and "You should have asked earlier, but I bet you are glad you know now", and "Do you have any idea what the overhead looks like for dentists these days?", and "You know, most dentists don't even submit claims anymore, this is a huge admin burden and cost".
Needless to say, not the kind of response and attitude I would expect from someone in the medical profession, or honestly, any type of business owner.

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Mary

3 years ago

I appreciate the email confirmation of my appointments. The staff has always been gracious to me, I can't say enough good things about my Hygienist, Karen. You guys rock!

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Trisha Keith

3 years ago

Dr Kevlyn and his entire staff are so wonderful. From the moment you walk in the door you are treated kindly, respectfully and lovingly. During my treatment Dr Kevlyn took his time to explain things to me, and never once did I feel rushed. I would and will recommend this office to anyone. Thank you for all your wonderful care!

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G.G.

3 years ago

Dr. Kevlin and his brilliant team are incredible group with the utmost professionalism! They make you feel like family when you are there! Grateful to be a patient of Dr. Kevlin's!

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