I have been testing the new WebDAV Target of the just released 10.3.0 version of BackupAssist. Initial tests have been good until the end where I get the following error.

BA7002 Could not back up catalogue

This is a consistent error that happens every time I run a backup targeting the WebDAV storage server. And it happens on different servers where I am testing this new BackupAssist feature. Then subsequent backup jobs run very very slowly.

After my initial backup I re-ran the job. It again failed with the same error. The job took 1 hour 6 minutes just to verify that all the data was up to date. It backed up zero files as you can see from the Backup Log below. It was 30 minutes into the backup when it put the checkmark next to Back up Volume C:\ and started generating the catalog, so that means generating the catalog took 30 minutes. To me these times seem to be quite long. These test backups are just a small portion of what my production backup job will be.

Message: A detailed overview of exactly what your query is about. The more information you give here will make it easier for our support team to assist you.

Make sure the tick box stating 'Submit system diagnostics to help our support team with your query' is ticked and this will zip all your BackupAssist settings so that we can review these specifically for your environment.

If you have any issues using our automated support tool please follow these steps to manually send in your diagnostics file:

Browse to the following folder on your system:

C:\Program Files (x86)\BackupAssist vX (where X is the version number you're running)

Look for a file named BackupAssistDiagnostics.zip and send this to us directly.