PRIVACY POLICY

This document defines the scope of privacy and degree of confidentiality protecting the information which the User inputs during account registration at the Website/Application and normal use of the services, programs and facilities of www.21frames.in. At any time the User can, at his/her discretion, allow or forbid the collection and use of his/her personal information.

By using this Website/Application, the User provides his/her consent to the Company to collect, use and disclose User's personal information according to the rules and provisions of this agreement.

www.21frames.inis owned and operated by Ventuno Technologies Private Limited (hereinafter “Company”) and the Company hereby proclaims and accepts its responsibility to protect the User's private information. This document contains the rules upon which such information is gathered and used. These rules apply to any personal and non-personal information gathered at and/or by the Company.

PERSONAL INFORMATION: The Company requires Users who register to use its services ("Services") offered on the Website/Application to give contact information, such as their name, company name, address, phone number, and email address, and qualification and billing information (if require), such as billing name and address, and the number of users within the organization that will be using the services. At the time you express interest in attaining additional information, or when you register for the service, we may also ask for additional personal information, such as title, department name, fax number, or additional company information, such as annual revenues, number of employees, or industry. Users can update their personal information at any time by logging into the Website/Application and editing their Personal Information within setup. Users can view their updated profile to confirm their edits have been made.

. NON-PERSONAL INFORMATION:

a.The Company also collects non-personal information from you, such as your browser type, the URL of the previous Platform you visited, your ISP, operating system, and your Internet protocol (IP) Address, browser type, browser language, referring URL, features accessed, errors generated, time zone, geo-location data, operating system information, and other such information that is transmitted in the header of the user’s HTTP request ("Non-Personal Information"). Non-Personal Information cannot be easily used to personally identify the User.

b.Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, management of the signup process and user management, general administration including tracking login and usage, managing newsletter or email subscription/surveys, shopping and payment facilities. In some special cases we also use cookies provided by trusted third parties for Analytics, advertising, social media, you can disable any cookies already stored on your computer, but these may stop our Platform from functioning properly.

c.In general, you can visit www.21frames.in without telling us who you are or revealing any information about yourself. However, our web servers automatically collect the domain names/IP Address of visitors. This information is used to measure the number of visits, average time spent on the site, pages viewed and similar information which is used to measure our services, evaluate performance and improve our content/services.

d.Most of the cookies we use are so-called session cookies, which are automatically deleted by your browser after the end of your visit to our website. Session cookies provide us with information about visitor behavior on our website, which we analyze. With the knowledge gained, we will make our website more user-friendly, place important content on the most popular pages and develop our marketing strategies according to the interests of our target audience. Other cookies are stored longer on your device and allow us to recognize you as a user during a subsequent visit to our website. We do not pass on information that we receive through our cookies to third parties. By using the “Incognito” or “Private” mode of your browser, or by means of adjusting the settings in your browser, you can prevent the installation of cookies. As a result, some of the facilitation of operating our website will no longer work.

USE OF USER’S INFORMATION: The Company uses the information that it collects to set up services for its Users. Users’ email addresses and any personal customer information will not be distributed or shared with third parties except to the extent necessary to provide the User with a requested service, or under circumstances required by law. The Company will disclose User’s personal information when we believe in good faith that any applicable law, regulation, or legal process requires it, or where the Company believes disclosure is necessary to protect or enforce its rights or the rights of another user. We also disclose aggregated User statistics in order to describe our services and reach to prospective partners, advertisers, and other third parties. However, aggregate data is not traceable to the User specifically. The Company may use contractors to help us with our operations. Some or all of these contractors may access our databases of user information. These contractors will enter into an agreement with the Company that places restrictive provisions on their use and disclosure of all information they obtain through the relationship. The Company may share personal information with global partners for the purpose of providing Users with high quality, localized service. The Company may use Non-Personal Information to track the use of the Website/Application and for other internal purposes, such as providing, maintaining, evaluating, and improving the Services and the Website/Application.

THIRD PARTY LINKS: www.21frames.in contains links to other Website/Application. The Company is not responsible for the privacy practices or the content of these other Website/Application. Users and visitors must check the policy statement of these others Website/Application to understand their policies. Users and visitors who access a linked Website/Application may be disclosing their private information. It is your responsibility to keep such information private and confident.

OPT-OUT POLICY:

a.We will provide you access to your personal data stored by us at any time. If you wish, you will receive it in a structured, commonly-used and machine-readable format. We will be happy to correct, edit, limit, or delete your personal data at your request, provided that no statutory storage requirements are in conflict, or forward them to another responsible office. If your personal data stored with us has been processed incorrectly, out-of-date, or unlawfully, you can restrict its processing by us. Finally, you may change or revoke your consent to the processing of your personal information at any time with future effect. To contact us for any of these concerns, please email us at support@ventunotech.com. Our legal basis for the disclosure, correction, deletion, limitation of processing and data transmission is the respective request of the data subject.

b.Users can opt out of being contacted by the company, or receiving information from the Company, at any time by sending an email to support@ventunotech.com. The Website/Application offers its visitors and Users a means to choose how it may use information provided. If, at any time after registering for information or ordering services, the User changes his mind about receiving information from www.21frames.in or about sharing your information with third parties, send us a request specifying your new choice. Simply send the request to support@ventunotech.com.

c.You have the right to complain about the improper processing of your personal data (such as collection, storage, modification, transfer, deletion, etc.) by emailing us at support@ventunotech.com.

INTERNATIONAL DATA TRANSFER: We may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties (as provided herein) across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from other countries law, please note that you are transferring information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to India and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.

PERSONAL DATA AND INFORMATION: We work hard to protect our users from unauthorized access or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

c.We restrict access to personal information to employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

COMPLIANCE AND COOPERATION WITH REGULATORY AUTHORITIES: We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

RETENTION, DELETION OR BLOCKING OF DATA: We adhere to the principles of purpose limitation and data minimization. Therefore, we only store your personal data for as long as it is necessary to achieve the purposes mentioned here or as long as the many storage periods required by law. After discontinuation of the respective purpose or expiry of these deadlines, the corresponding data will be blocked or deleted in accordance with the statutory provisions. Our legal basis for the deletion or blocking of personal data is Art. 5 (1) b) GDPR and Art. 5 (1) c) GDPR

FORUMS AND INTERACTIVE SERVICES: There may be interactive services within the Website/Application, such as blogs, chat rooms, forums, instant messaging etc., and other service member zones that allow them to input their data, details, materials, comments or other similar communications. Using such services, the User should realize that they are open for wide access and review, and any personal data that he/she published or provided during registration may become viewable by third parties. The Company is not responsible for the security of the User’s information that is passed by the User to third parties or provided during use of such services. Materials that will be placed by the User in such areas of the Website/Application will be stored in systems of Company for an indefinite time, if otherwise not directly documented in each particular case.

MINOR USERS: The Company does not intend to and will not purposely collect, require or request personal information from persons under 18 years of age without permission from parent or legal guardian. If the User is a minor, he/she should not enter his/her personal information or use the Website/Application in any way prior to obtaining the consent of the parent or legal guardian.

12.CHANGES TO THESE RULES: The Company reserves the right to change rules of Privacy Policy at any time without notice. In case of a substantial change of confidentiality rules and policies of use of the User's personal information, the Company shall publish the changes on the Website/Application. The User is advised to refer to the text of this page at each visit to the Website/Application.

Last Updated: June 11, 2018

TERMS & CONDITIONS

Website : www.21frames.in (here in after referred to as or “Service”) is developed and operated by Ventuno Technologies Private Limited, a company incorporated under the companies act, having its office at No. 6A, 6th Floor, A Block, Mena-Kampala Arcade, Old No. 113 & 114, New No. 20 & 18, Sir Theyagaraya Road, T. Nagar, Chennai 600017.

Acceptance :

By accessing this Service, you agree to be bound by these terms & conditions [Hereinafter referred to as terms]. We recommend that you read these Terms and Conditions prior to using our Website/service and thereafter regularly review any changes and you are responsible for doing so. If you do not accept these Terms and Conditions you must immediately stop using the Service and access to the Service may be denied.

At the time of registering for use or using our Service you may be asked to enter your name, your age, gender, e-mail address, phone number or other information.

To access and view the Website/service, you must be at least 18 years old. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors are not authorized to use the Service.

Data Protection :

Nothing is more important to us than protecting your personal information provided to us. Ventuno Technologies Private Limited will not use your personal information other than as stated in these terms without first receiving your permission.

We do not sell, trade, or otherwise transfer to outside parties your personal information. This does not include trusted third parties who assist us in operating our Service, conducting our business, or servicing you, so long as those parties agree to keep this information confidential [Internal Purpose].

We may also release your information when we believe release is appropriate to comply with the law, enforce our rights or protect others or our rights, property, or safety.

We may include or offer third party products or services on our Service. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time.

Third Party Links, Products and Services: The Service may include links to third party Website's, advertisers, products, services, special offers, or other events or activities that are not controlled and maintained by us. Any link to such third party Websites is not an endorsement of such Website, advertisers, products, services, special offers, or other events or activities and you acknowledge and agree that we are not responsible for the content or availability of any such sites, products, services, special offers, etc. Any dealing or purchase is an independent contract between you and such third party(s).

Proprietary Rights And License :

All trademarks, copyright, database rights and other intellectual property rights of any nature in the Service together with the underlying software code are owned either directly by us or our licensors.

We hereby grant you a worldwide, non-exclusive, royalty-free revocable license to use the Service for your personal use in accordance with these terms.

Conditions of Use :

You will not, nor allow third parties on your behalf to (i) make and distribute copies of the Website (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Website; or (iii) create derivative works of the Website of any kind whatsoever.

The Service wherever made available to you free of charge is for your personal, non-commercial use. We reserve the right to amend or withdraw the Website, or charge for the Service provided to you in accordance with these terms, at any time and for any reason.

You acknowledge that the terms of agreement with your respective network provider (‘Service Provider’) will continue to apply when using the Website/Services. As a result, you may be charged by the Service Provider for access to network connection services for the duration of the connection while accessing the Website or any such third party charges as may arise. You accept responsibility for any such charges that arise.

Application System Requirements :

In order to use the Application, you are required to have a compatible internet access and the necessary minimum specifications.

The version of the Application software may be upgraded from time to time to add support for new functions and services.

Termination :

We may terminate use of the Service at any time by giving notice of termination to you.

Upon any termination, (a) the rights and licenses granted to you herein shall terminate; (b) you must cease all use of the Service.

Content Disclaimer :

We communicate information provided and created by advertisers, listing agencies, publishers, users, resellers, third parties. We have no control over the accuracy, legality, legitimacy, validity or reliability of such information on the Site, which may also include technical inaccuracies or typographical errors.

We make no guarantee, nor do we take any responsibility for the Content including its quality, copyright compliance or legality, or any resulting loss or damage. The Content not limited to the availability of any product or service or any feature thereof, is subject to change without notice.

We reserve the right, at our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the Site.

Reviews, ratings & comments by users:

You are solely responsible for the content of any transmissions you make to the Service or any transmissions you make to any mediums offered by the Service and any materials you add to the Service or add to any mediums offered by the Service, including but not limited to transmissions like your Reviews, Ratings & Comments posted by you (the "Communications"). We do not endorse or accept any of your Communication as representative of our views. By transmitting any public Communication to the Service, you grant us an irrevocable, non-exclusive, worldwide, perpetual, unrestricted, royalty-free license (with the right to sublicense) to use, reproduce, distribute, publicly display, publicly perform, adapt, modify, edit, create derivative works from, incorporate into one or more compilations and reproduce and distribute such compilations, and otherwise exploit such Communications, in all Platforms now known or later developed.

You confirm and warrant that you have the right to grant these rights to us. You hereby waive and grant to us all rights including intellectual property rights and also "moral rights" in your Communications, posted at our Service through any of mediums of the Service. We are free to use all your Communications as per its requirements from time to time. You represent and warrant that you own or otherwise control all of the rights to the content that you post as Review, Rating or Comments; that the content is accurate; that use of the content you supply does not violate these Terms and will not cause injury to any person or entity. For removal of doubts it is clarified that, the reference to Communications would also mean to include the reviews, ratings and comments posted by your Friend's tagged by you. Also we reserve the right to mask or unmask your identity in respect of your Reviews, Ratings & Comments posted by you.

We have the right, but not the obligation to monitor and edit or remove any content posted by you as Review, Rating or Comments. We cannot review all Communications made on and through any of the mediums provided by us. We reserve the right, but have no obligation, to monitor and edit, modify or delete any Communications (or portions thereof) which we at our sole discretion deem inappropriate, offensive or contrary to any Service policy, or that violate this terms.

We reserve the right not to upload or distribute to, or otherwise publish through the Service or Forums any Communication which is (a) obscene, indecent, pornographic, profane, sexually explicit, threatening, or abusive; (b)constitutes or contains false or misleading indications of origin or statements of fact; (c)slanders, libels, defames, disparages, or otherwise violates the legal rights of any third party; (d)causes injury of any kind to any person or entity; (e)infringes or violates the intellectual property rights (including copyright, patent and trademark rights), contract rights, trade secrets, privacy or publicity rights or any other rights of any third party; (f)violates any applicable laws, rules, or regulations; (g)contains software viruses or any other malicious code designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (h) impersonates another person or entity, or that collects or uses any information about visitors.

It is also clarified that, if there are any issues or claims due to your posts by way of Reviews, Ratings and Comments, then We reserve the right to take appropriate legal action against you. Further, you shall indemnify and protect us against such claims or damages or any issues, due to your posting of such Reviews, Ratings and Comments. We take no responsibility and assume no liability for any content posted by you or any third party using the Service.

You further acknowledge that conduct prohibited in connection with your use of the Service includes, but is not limited to, breaching or attempting to breach the security of the Service.

Limitation of Liability :

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICE AND THE WEBSITE IS AT YOUR SOLE RISK. THE SERVICE AND THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

IN NO EVENT SHALL WE BE LIABLE TO ANY USER ON ACCOUNT OF ANY USE, MISUSE OR RELIANCE ON THE SITE FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, SPECIAL, PUNITIVE, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE, OR DATA WHETHER BROUGHT IN WARRANTY, CONTRACT, INTELLECTUAL PROPERTY INFRINGEMENT, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY, EVEN IF WE ARE AWARE OF OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, ARISING OUT OF OR CONNECTED WITH THE USE (OR INABILITY TO USE) OR PERFORMANCE OF THE SITE. WE DO NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, CONTENT, PRODUCT, SERVICES, OR PROCESSES DISCLOSED ON THE SITE OR ANY OTHER MATERIAL OR INFORMATION ACCESSIBLE FROM THE SITE.

YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH USE OF THE SERVICE OR WEBSITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

Severability : In the event that any provision of these terms is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, We shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from these terms and the remaining provisions of this Agreement shall remain in full force and effect.

Assignment : The user is not entitled to assign any of its rights or obligations under this terms and conditions to any third party without our prior written consent.

Governing Law, Jurisdiction and Arbitration : These Terms and Conditions shall be construed in accordance with the laws of India. Courts in Chennai shall have exclusive jurisdiction. Any dispute, arising out of these Terms shall be settled by arbitration in accordance with the Rules of Arbitration and Conciliation Act, 1996 in force on the date when the Notice of Arbitration is submitted in accordance with these Rules. The venue of arbitration shall be Chennai and the proceedings shall be conducted in English language.

Entire Agreement : These terms and conditions, together with any documents expressly referred herein by reference, constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes and replaces all prior and contemporaneous oral or written communications between the parties relating in any way to the subject matter hereof.

For all further comments regarding this terms and conditions the User is advised to contact us at the below mentioned contact details:

support@ventunotech.com

About Us

About 21Frames:

21Frames.in is a 100% legal and curated video destination across Food, Lifestyle, Beauty, Fashion, Health, News, Entertainment, and Sports. Owned and operated by Ventuno Technologies (P) Ltd, a leading video solutions provider, it has content not only aggregated from leading content providers around the world, but also has original content created in our own studios.

About Shop:

Our store hosts merchandise for ardent followers of our channels Home Cooking, Art All The Way, Yoga and You and others. Browse, select, buy and flaunt our merchandise.Happy Shopping!

Refund, Returns and Cancellation Policy

Returns and Refund Policy

We aim to deliver a quality product. In the rare event that you receive a defective product, please send an email to shop@ventunotech.com explaining the defect. We will replace your product if you inform us within 15 days of delivery of the product.
On receipt of the defective product and once the quality check is complete, we will be replacing the product.
Returns will be processed only if the product is damaged/defective.

Cancellation Policy

Orders once placed on the website can be cancelled within 24 hours. The entire amount will be refunded to your account. To cancel your order, please send an email to shop@ventunotech.com and mention the order number that you are cancelling.
Requests received after 24 hours and products once shipped cannot be cancelled.

Delivery and Shipping Policy

You will receive an email from us with the tracking ID, once your product is shipped. The time period for delivery may differ based on the destination country. Track your Order.