How Trade-in works

Back up the data from your eligible old device and remove all locks and passwords.

Download the app

Download the Samsung Trade-Up app on your eligible device and follow the prompts to get your unique Trade ID. You can download the Samsung Trade-Up app on Google Play® or Apple’s App Store®.2

Redeem your trade-in amount

Redeem your trade-in amount. Once the app has run a diagnostic on the eligible device you wish to trade in, you will receive a unique trade ID and your trade-in value. Upon checkout of your new Samsung device, enter the trade ID at checkout to redeem your trade-in value.

Return old device

Send your old device back in the supplied shipping satchel to complete the trade-in within 14 days.

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Please enter your trade-in ID

Once the app has run a diagnostic on the eligible device you wish to trade in, enter your trade ID below.

By trading in your device, you agree to the customer terms and conditions Samsung Online T&Cs for the program and to use your store credit to purchase an eligible new Samsung product at the same time of trading in your device. Please keep in mind that you will need to provide adequate identification in order to participate in the program and to establish that you are the owner of your device. Please ensure you save and then delete all files and data from your trade in device before you trade it in.

1Price quoted is based on trading in a Samsung Galaxy S9+ 256GB in full working condition until 31 March 2019. Visit samsung.com/au/tradeup for further details, T&Cs and a list of eligible devices. Eligible devices and pricing are subject to change. The Samsung Trade-Up Program is operated by Brightstar Logistics Pty Ltd.

2Android and Google Play are a registered trade marks of Google LLC. App Store is a registered trade mark of Apple Inc. iOS is a registered trade mark of Cisco Technology, Inc.