Like the rest of the BBC, Radio 1 supports Comic Relief, Sport Relief and Children in Need. We do wish you all the best in your money raising efforts, but we’re not able to help with requests to support specific charities or promote activities on air.

If you have a complaint about Radio 1 or the BBC then please submit it via our central complaints website to be guaranteed a reply. Please visit www.bbc.co.uk/complaints where you can find full details of the BBC's complaints procedure.

Lots of listeners ask us this. The answer is, we can't make the music available to download because we don't own the copyright on the music - so it's not ours to give away. The music belongs to the artist and record label, so that's why we can't give it away for listeners to keep.

We don't make any profit from the texts we receive. Texts will not be included in your inclusive text bundles, and the exact cost of each message depends on your service provider - it is typically between 10 and 15 pence per message. MMS (Picture) messages may cost more - you should check with your service provider for exact details. Please make sure you take care when entering our number as some subscription services have similar numbers to ours.

The legal complications over music rights mean that for now, we're unable to offer podcasts which feature music outside the UK. Our Introducing music podcast is available to download all over the world, because it features only unsigned acts. You can also subscribe to our stories, entertainment news and some of our DJs' podcasts

Although we would love to make our podcasts available worldwide, some BBC podcasts are restricted to users in the UK. This is mostly because of very complicated music rights agreements which prevent us from making the podcasts globally available.

The tracklistings for every show now appear on the episode page for that particular show - where you can also listen in iPlayer. So if you go to the date of the show you want, you can scroll down the page and see the tracks there.

After the show has expired in the iPlayer (7 days after broadcast) the tracklistings will stay on the page.

So for example Pete Tong's tracklistings for the 27 November show are on this episode page.

We would love to make our video content available worldwide. At the moment most of our music performance videos (like the Live Lounge) are restricted to the UK. It's because of the costs of streaming video globally and the legal complexities of music rights around live performances.

We have to make the BBC good value for the British public who fund the BBC via the licence fee they pay. We hope to offer video around the whole world in future though.

Sometimes even though you're in Britain you may see a message saying you're not. This could be because your computer is on a foreign-based network, or is routed overseas (sometimes the case with work connections if your employer is not UK-based). Some programs, such as web accelerators, can cause your IP address (your computer's individual identity) to appear as if it is outside the UK. Occasionally it may simply be a network error, so it's worth closing your browser or router and reopening, as a new IP address is allocated which may be UK-based. This is something your internet service provider is usually best-placed to fix.

If you've arrived at one of our webpages via a search engine, in some rare instances you may be viewing archived content which is now out of date. If this is the case you'll usually see a large banner across the top of the page to make this clear. If, however, you find an out of date page when browsing the Radio 1 website, please do contact us.

If you want to contact a specific show or DJ: go to their DJ page, and then click on "contact" in the navigation strip at the top of the page – please note however that some shows receive hundreds of emails a day and we will not always be able to respond.

Complaints: If you have a complaint about any aspect of the BBC, including our shows and services, please go to the BBC Complaints website.

Texting us: You can text us on 81199. Texts will not be included in your inclusive text bundles, and the exact cost of each message depends on your service provider - it is typically between 10 and 15 pence per message. MMS (Picture) messages may cost more - you should check with your service provider for exact details. Please make sure you take care when entering our number as some subscription services have similar numbers to ours.

Phone: If a DJ asks for callers or we are running competitions we usually use the number 03700 100 100 (standard geographic charges apply). At other times, sending a text or email is the best idea as the phone line is not always manned and your call is unlikely to be answered.

Post: You can send stuff to us at BBC Radio 1, London, W1A 1AA

Listening Online: If you are having a problem listening to Radio 1 online, please visit the Radio Help page.