I'm attempting to setup alerts and monitoring in LANDesk to possibly replace existing alerting and monitoring applications previously in place but I'm not seeing anything logged in the Management Suite Console for the ruleset created. Below is what I found in the AlertService.log file on our core server. I see errors stating "Core rulesets not available" and "Error examining rules". Host C002694 is my computer, from which I was attempting to trigger an alert. Checking the Security Logs I found entries for Blocked Devices but this alert should also send an email which is not occurring. Does anyone know what I've missed here?

We are experiencing the same issue in our production server but the same configuration is used on a test server with no problems. The test server is going to the same email server using the same credential as the production server so is definitely not related to an email authentication issue.

I thought it was related to the LANDesk Alert Service that for some reason wasn't started on the productions server but even after restarting the service the issue persist.

One more thing is that we are not getting the "Core rulesets not available" or "Error examining rules" log entries and we are also not getting any logs on the sendemail log

Any help or more information related to this will be much appreciated.