If damage is beyond repair, Mulberry will replace your product or will reimburse you for your product. If a repair is needed, Mulberry will coordinate technician cleaning or repair. Mulberry will repair your product up to its original retail price.

What if I return my product or want to cancel my Protection Plan?

You are able to cancel your Protection Plan by contacting Mulberry or by logging into your customer portal. Within the first 30 days of purchase, you will receive a full refund.

What if I exchange my product for another?

You can exchange your product for an identical product, without it affecting your warranty purchase. If you exchange your product for a different item, you will need to cancel your existing coverage and purchase a new plan, as coverage is tied to the specific product with which it was purchased.

What countries is coverage available in?

Currently, coverage is only available in the United States, including Hawaii, Alaska and Puerto Rico.

Are there any coverage exclusions?

The Protection Plan does not cover damage that occurs during product delivery, pet damage (other than bodily fluids), odor elimination, intentional abuse of the product, or theft or loss of the product.

Can I purchase the Protection Plan for someone else?

Yes. All protection plans are transferable in ownership.

Coverage by

Mulberry is a best-in-class extended warranty provider that works with retailers to provide customers with accidental damage protection on their purchased products.

The Mulberry Protection Plan is a 1- and 5-year extended coverage program that protects against accidental damage to your rug.

Mulberry provides a quick, online claims process and does not require a receipt to file a claim.

We do not recommend using a vacuum beater bar on any area rug. See more about area rug care and cleaning here.

About the Rug

If you want to showcase a beautiful, intricate design in your home, look no further than this CAM-123 area rug from the Cambridge collection by Safavieh.

This stylish rug from Safavieh’s Cambridge collection has a luxurious handfeel thanks to the hand-tufted wool fibers.

Available in several colors, you’ll find a CAM-123 area rug perfect for any decor setting or theme, especially with so many sizes and shapes to choose from.

This rug features a 3/8-inch pile height made from pure wool, so it’ll feel like a cloud underfoot, and it's perfect for adding insulation to your floors.

Clean your rug with a gentle wool detergent and turn the beater bar off when you vacuum it to protect the delicate fibers.

About the Brand

Safavieh is a market leading manufacturer and distributor of luxurious area rugs and finely crafted furniture, lighting and accessories. Established in 1914, the Safavieh brand is renowned for offering a full line of high-styled home furnishing products that come together in marvelous cohesive looks that appeal to home decorators at every price point. Each collection displays the latest fashion-smart colors, textures and finishes in indulging today’s exciting decor preferences. Safavieh has been a leader in the home furnishings industry for over 100 years, with four generations of knowledge and experience reflected in all of their award-winning collections ranging from the finest antique reproductions to the most fashion forward, contemporary rugs. Safavieh offers a wide variety of transitional area and accent rugs of both Oriental and contemporary designs. Safavieh also produces a variety of rug designs from American Country styles and 19th and early 20th Century European Art.

You did the correct thing by refunding me in the delivery I chose but did not get. Very good company! I will use you again!!

LizzNew York, NY

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5.0 OF 5

June 18, 2015 | Good Rug

I bought this rug as a runner. (One of the main reasons that I chose it is because it comes as a 22-foot-long runner. I did not see a lot of other options.) I really like the rug. In reality, it appears to have a fair amount more of the off-white color than the picture suggests, and the blue is closer to a royal blue than navy blue. For me, that is all fine; but it is worth knowing, in case you are intentionally looking for more color or more overall darkness/depth. But it feels great underfoot!

AnnonymousNashville

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3.5 OF 5

May 15, 2015 | Looks Mostly Blue Online - But It's NOT!

For some reason, the pictures online make it look like blue is the dominant color. It is definitely not-the cream color is dominant and while a beautiful rug, not practical in an area that gets traffic. I bought 2 runners, 1 round and 1 rectangle -4 total for my kitchen last year. When I received them I realized it was not the best choice with all of the cream, but thought if I Scotch guarded I would be okay. WRONG. They do not wear well or clean well. I am replacing them.

JAHMaryland

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2.8 OF 5

October 10, 2014 | Very Happy with My Purchase

This rug was on back order. All I can say was it was worth the wait. The colors are beautiful.

SunnySouth Florida

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4.6 OF 5

March 29, 2014 | Beautiful

I am so very pleased with the quality and beauty of this rug. It is absolutely perfect (almost) for my new home. My only complaint (and luckily it isn't a major issue with my open floor plan) is that it is NOT true to size. Yes, they do provide a disclaimer that the rug may not be exact - but this rug is 6 inches short in both length and width. I have recently purchased 2 other rugs from Rugs Direct and the sizes were true.

RaymondaGreensboro, GA

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January 20, 2014 | Beautiful

Love this rug. Why? Because the quality is superb (thick) and the color and design of the rug are stunning. I just ordered the 2x3 for another room. This is my 4th purchase from Rugs Direct. I have been satisfied with their quality rugs and service.

SusanSouth Florida

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January 06, 2014 | Safavieh Cambridge

Love our new runner! Great quality and would definitely purchase another one!

JaimeAtlanta, GA

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4.5 OF 5

December 03, 2013 | Nice Runner

I bought this runner in the navy blue and ivory pattern. I love the vibrant colors and the contrast between them. Having previously bought a different runner by this maker for my foyer, I decided to buy this one for my kitchen. It's a nice addition to the kitchen with a great cushiony feel under feet. I've had it only a couple of weeks, but it's holding up well so far. Quality seems very good. In general, I'd buy rugs from this maker again, they are very good quality and hold up well.

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SampleRugs

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