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About VertexTickets.com

General.Vertex Tickets acts as an intermediary between buyers and ticket brokers to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket brokers.

Orders. Orders through Vertex Tickets will be fulfilled by one of our network of participating brokers. Contact information for the broker who fulfills your order (Fulfilling Broker) will be provided to User during the purchase process. If you lose this information User may contact Vertex Tickets to get information about the order. All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is canceled without a rescheduled date, User will need to contact the Fulfilling Broker for a refund.

Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, and User has chosen to be automatically upgraded, the Fulfilling Broker will fill the order with the alternative seat locations. If User is automatically upgraded, User's credit card will be charged at the time the order is received and User will be contacted for notification of the new seat locations. If User has not chosen to be automatically upgraded, a representative from the Fulfilling Broker may contact User to discuss alternative seat locations, and User's credit card will not be charged until we have received permission from User to fill your order with alternative seat locations.
General.Vertex Tickets acts as an intermediary between buyers and ticket brokers to facilitate the purchase and sale of event tickets and as such, is not directly involved in the actual ticket sale transaction between the buyers and ticket brokers. Orders. Orders through Vertex Tickets will be fulfilled by one of our network of participating brokers. Contact information for the broker who fulfills your order (Fulfilling Broker) will be provided to User during the purchase process. If you lose this information User may contact Vertex Tickets to get information about the order. All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is canceled without a rescheduled date, User will need to contact the Fulfilling Broker for a refund. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, and User has chosen to be automatically upgraded, the Fulfilling Broker will fill the order with the alternative seat locations. If User is automatically upgraded, User's credit card will be charged at the time the order is received and User will be contacted for notification of the new seat locations. If User has not chosen to be automatically upgraded, a representative from the Fulfilling Broker may contact User to discuss alternative seat locations, and User's credit card will not be charged until we have received permission from User to fill your order with alternative seat locations.

There are five reasons to buy from Vertex Tickets:

1) Price: Vertex Tickets generally has some of the lowest ticket prices on the secondary ticket market. Simply compare any ticket group at Vertex Tickets with our competitor’s offerings. You’re bound to see a difference and, chances are, it won’t be a small one.

2) Selection: Vertex Tickets is a part of the TicketNetwork Direct ticket exchange. This means it has access to the largest inventory of tickets on the secondary ticket market. Event and seat selection is therefore at a premium when you order through Vertex Tickets.

4) Guarantee: Vertex Tickets offers its customers a 100% guarantee in case of non-delivery of tickets. This guarantee includes the total cost of the ticket transaction, including shipping and service fees.

5) Customer Service: Vertex Tickets has one of the best customer service teams in the secondary ticket market. E-Mail is readily available seven days a week for your convenience.

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