Buggage Information

Unchecked baggage (Carry on baggage)

"Unchecked baggage" means baggage which the passenger retains custody of throughout the journey.Do not check carry on baggage unless the carrier requires it (in cases of necessity).

The maximum carry on baggage allowance applicable to the Business Class passenger is two pieces, to the Economy Class passenger, one piece. Each piece may have a maximum weight of 7kgs and the sum of three dimensions shall not exceed 115 cm (56 cm x 36 cm x 23 cm) or (22 x 14 x 9 inches).

In addition to the free baggage allowance, each passenger may carry, without additional charges, the following personal effects for use during embarking, disembarking or onboard, provided that such effects are in passenger's custody at all times: • A handbag, pocket book or lady's purse, i.e., which is appropriate to normal travelling dress and not used as a container for the transportation of articles which would otherwise be regarded as baggage;• An overcoat, wrap or blanket;• An umbrella or walking stick;• A laptop computer, a small camera and/or a binoculars;• A reasonable amount of reading materials for in-flight reading;• Infant's food for consumption during the flight;• Infant's carrying basket or bassinet;• A fully collapsible wheel chair;• A pair of crutches and/or braces or other prosthetic device for the passenger's use

The carrier may refuse to carry passenger’s unchecked baggage and may require the passenger to check baggage in case of exceeding quantity, weight and dimension as specified above.

The baggage exceeding what is specified above will be charged as excess baggage.

SECURITY CONTROL OF LIQUIDS, GELS, AEROSOLS, ETC. TO BE CARRIED ON BOARD AIRCRAFT

1. Liquid includes any type of liquids, gels, aerosols, etc..2. All liquids carried as unchecked baggage by a passenger shall not exceed 1 litre, provided that: - Such liquids are carried in completely closed containers with a capacity not greater than 100 ml; liquids carried in containers larger than 100 ml are not to be accepted, even if the container is only part-filled;- Containers should be placed in a transparent plastic bag of a maximum size not exceeding 25cm x 20cm; bags shall be re-sealable for security check.3. The plastic bag should be presented for visual examination at the screening point; only one transparent plastic bag per passenger should be permitted.4. Exemptions from paragraph 2) above shall be made for medications, special dietary requirements and baby milk/foods, provided that: - The medications, special dietary requirements are needed for the passenger;- The medications must be accompanied by the prescription which contains name and address of the prescriber and name and address of the passenger;- The baby milk/foods must be accompanied by the baby.5. Exemptions from paragraphs 2) and 3) above shall be made for liquids purchased either at airport duty free shops, or on board aircraft, provided that the liquid must be purchased on the day of the passenger’s departure or transfer and packed in a transparent sealed plastic bag that is both tamper-evident and displays the receipt of that purchase which is visible for security check of content without opening the bag.

Checked Baggage

"Checked baggage" means baggage, which is delivered to and accepted by the carrier for carriage and for which a baggage check (baggage tag) is issued. Checked baggage, therefore, is the baggage which the carrier takes sole custody of until returned to the passenger

Free Baggage Allowance

a) Weight System:

A weight system is applied for all Vietnam Airlines' route networks (except cases specified in part b-Piece Systems)

The piece System applies for through checked-in baggage of the itinerary from HAN/SGN to America/ Canada/Hawaii/Guam and from America/Canada to Vietnam, which connecting from/to Vietnam Airlines flights at gateways within 24 hours. Other cases applying piece system shall be given by the Passenger Marketing Department.• Business Class: Two pieces of baggage of which the sum of three dimensions of each does not exceed 158 cms (62 inches), and the weight of each does not exceed 32kgs (70 lbs). • Economy Class: Two pieces of baggage (measured together) of which the sum of three dimensions does not exceed 273 cm (107 inches), provided the sum of three dimensions of each bag does not exceed 158 cm (62 inches), and that the weight of each does not exceed 32kgs (70 lbs).

The baggage exceeding what is specified above will be charged as excess baggage

Free Baggage Allowance For Children

Weight System: • Children (from two to 12 years old) paying the children’s fare will receive the same free baggage allowance for adults.• Infants (under two years old) paying the infant’s fare will receive 10 kgs free baggage allowance. Piece System• Children (from two up to 12 years old) paying the children’s fare will receive the same free baggage allowance as adults• Infants (under two years old) paying the infant’s fare will be allowed one piece of checked baggage of which the sum of the three dimensions does not exceed 115 cm (45 inches) and the weight does not exceed 32kgs (70 1bls) plus one collapsible stroller.

Baggage for Group

Pooling of baggage:

Two or more passengers, travelling together as one group on the same flight to the same destination or point of stopover, shall be permitted a total free baggage allowance equal to the amount of each individual free baggage allowance when they present their baggage at the same time at the same check-in counter.

The baggage exceeding what is specified above will be charged as excess baggage

Excess baggage charge

Baggage in excess of the free baggage allowance set forth above is considered "Excess Baggage". Unless previous arrangement is made, passengers must pay an excess baggage charge before he is accepted for carriage

Excess baggage is only accepted for carriage if the loading is possible and space available. The carrier reserves the right to ship a part or all excess baggage on a subsequent flight whenever operationally necessary.

Weight System:

Excess baggage shall be charged for per kilogram at the rate of 1.5% of the highest normal direct adult one-way economy class fare.

Notes: • Checked baggage weighing over 40kg has to be registered at the booking office and obtain acceptance from the carrier. If not previously registered at the booking office, this baggage must be firmly repacked before check-in. The carrier reserves the right to refuse to carry baggage weighing over 40kg if it is not previously booked. A “Heavy tag” will be attached to baggage weighing 32kg or more. • Charge: If accepted, baggage weighing over 40kg will be applied the normal excess baggage charge.

Piece System:

The following regulations shall be applied:

One applicable unit rate shall apply to:

• Each exceeding piece of baggage, or • Each oversized piece of which the total dimensions exceed 158 cm (62 inches) but not exceeding 203 cm (80 inches)

A double applicable unit rate shall apply to: • Each piece exceeding the number of pieces allowed and total dimensions that exceed 158 cm (62 inches) but not exceeding 203 cm (80 inches).Baggage of which the sum of the three dimensions exceeds 203 cm (80 inches) and/or the weight of which exceeds 32 kg must observe the following conditions: • Arrangement must be made in advance between baggage owner and carrier.• The baggage shall be weighed and charged three times the applicable unit rate if its weight is 45 kg or lower. Otherwise, each additional 10 kg or fraction thereof, one additional unit rate shall be charged.

Checking passenger’s baggage:

For reasons of safety and security, the carrier may request passengers to permit a search to be made of their person and baggage, and may search the passengers’ baggage in their absence if passengers are not available for such permission to be sought, for the purpose of determining whether they are in possession of, or whether their baggage contains any prohibited or limited items. If the passengers are unwilling to comply with such a request, the carrier may refuse to carry the passengers or their baggage. In such case, the carrier will not accept liability for the carriage of the passengers and their baggage, except by refunding the ticket(s), applying the carrier’s current regulations.

Block seat baggage

Block seat baggage (CBBG): of a fragile or bulky nature, such as large musical instruments, paintings, antiques that are not suitable to load in the cargo compartment can be carried as block seat baggage in the cabin.

CBBG services request should be made at least 24 hour prior to ETD

• Passengers and accompanying block seat baggage must be ticketed on the same flight and in the same class of service. • Articles too large or of weight over 75 kg per seat, that put a pressure on the seat of over 0.046 kg/cm2 (equivalent to 75 kg/40cmx40cm seat area) shall not be accepted. The three-dimension size of CBBG should not exceed 40cm x 50cm x 115cm for B767, B777 and not exceed 40cm x 50cm x 95cm for A320, A321 and F70.• CBBG must be packed (if necessary) so that it does not scratch the seat, or harm the nearby passenger.• Baggage that does not meet any of the above criteria shall not be accepted as CBBGNote: If the route includes legs operated by other carriers, CBBG shall be rejected if it is rejected in any individual leg.

Pets carried as checked baggage (AVIH)Pets carried as checked baggage include dogs, cats and birds. Other animals are not considered as pets and can only be carried as cargo. Procedures for carrying animals as cargo are not mentioned in these regulations.

Requests for AVIH should be made at least 24 hours prior to ETD

AVIH should be accompanied by valid health and rabies vaccination certificate, entry/exit permit and other documents required by countries of departure, transit and entry.

Passengers requiring AVIH services (hereinafter referred as Passenger) assume all risks of injury, sickness or death of AVIH during carriage.

Only an AVIH in a healthy state without an offensive smell are accepted for carriage. Poor health or pregnant AVIH shall be rejected.

AVIH might be rejected for carriage due to weather reasons (too hot or too cold) or air conditioner and temperature control of aircraft.

Size and weight restrictions of AVIH and its container are subject to individual aircraft and local AVIH regulations of departure/intermediate/arrival airports in the AVIH itinerary.

The AVIH container should be prepared by passenger prior to the flight.

The pet container should make it possible for AVIH to stand up, turn around and to lie down comfortably

Crates must be made of plastic or wood and should be water-proof, the bottom should be anti-moisture, (in case of birds, the standard fiberboard container made exclusively for this purpose may be used) which is equipped with a security lock, ventilation and constructed to ensure the safe carriage.

Any wheels must be removed.

The maximum number of pets per container is one. However, in case of birds, a maximum of two (2) birds may be shipped in one suitable container. Bird containers should be covered by cloth during carriage.

Note: If the route includes legs operated by another Carrier, AVIH shall be rejected if it is rejected in any individual leg.

Bulky baggage, BikeBulky baggage (BULK) to be carried as checked baggage include large items (total dimensions exceeding 203 cm) and/or overweight ones (weighing over 40kg).Bulk must be packed in a neat manner without sharp angles.

Bikes to be carried as checked baggage include all kinds of regular bikes, sport bikes, powered bikes (operated by thermo-battery or electric-battery etc).

Bikes must be packed in a manner that satisfies the following requirements: • Handle bars are positioned along the longways direction of the bike.• Bulky parts like the pedal, lamp, mirror, support pole must be disassembled.• The tires must be flatted before being packed• Bike must be packed in a box

The carrying of a powered bike (powered by electric or thermo-battery) follows the same regulations of transporting battery-powered wheelchairs.

Limits on dimensions and weights for BULK/BIKE transportation are subject to individual aircraft and the regulations on carrying BULK/BIKE applied by local authorities at departure airport/arrival airport during the route of transporting BULK/BIKE.

Note: If the route involves legs operated by other carriers, the BULK/BIKE shall be rejected if it is rejected in any individual leg.

Port equipment to be transported as checked baggage

Sport equipment to be transported as checked baggage (SPEQ) includes the following types: • Golf set: a golf set includes one golf bag containing a maximum of 14 golf clubs, 12 golf balls, a pair of golf shoes, T-shaped devices, of which the total weight is no more than 20kg. Devices other than above-mentioned items shall not be counted in a standard golf set.• Snow ski set: a snow-ski set includes one set of skis, a pair of ski poles, a pair of ski shoes or boots. Devices other than above-mentioned items shall not be counted in a standard ski set.• Surfboard: sports equipment for surfing includes only a surfboard• Scuba diving equipment: a scuba diving set includes a scuba cloth, a breathing tube, a pair of screws, a diving mask. The equipment that belongs to the dangerous goods group (for example: pressure-gauge) shall not be accepted.The request for transport of SPEQ must be booked in advance, at least 24 hours prior to the flight’s estimated time of departure (ETD).

SPEQ must be packed in a neat manner without sharp angles to ensure safe transport.

Dangerous Goods to be carried as baggage

The articles/substances listed below may be accepted as carry-on or checked baggage: a) Medical or hygiene articles which are necessary or appropriate for a journey are carried as carry-on or checked baggage when the total weight of such articles (carried by each passenger or crew member) does not exceed 2kg or 2litre and the net weight of each single article does not exceed 0.5kg or 0.5litre. Note: It should be reminded that the above articles include the items such as: hair sprays, perfumes and medicines containing alcohol.

b) Dry ice (used to preserve perishables) in carry-on baggage must not exceed 2kg per passenger.c) Alcoholic beverages, perfumes can carried by passengers as carry-on or checked baggage, provided that the volume of each alcoholic bottle does not exceed 5litres and the total net weight of perfumes carried by each passenger does not exceed 2litres and each single article does not exceed 0.5litre. d) Small gaseous oxygen or air cylinders required for medical use.e) A small carbon dioxide gas cylinder of which the net weight does not exceed 230g, carried by passengers for the operation of mechanical limbs. In addition, a spare cylinder of similar size may be carried if required to ensure an adequate supply for the duration of the journey.f) Catalytic hair curlers containing hydrocarbon gas, no more than one per passenger or crew member, contained in carry-on baggage. When contained in checked baggage, it must be assured that the safety cover is securely fitted over the heating element. Gas refills for such curlers are not permitted in checked or carry-on baggage.g) Personal smoking materials intended for use by an individual when carried on his person. However, lighter fuel and refills and lighters containing unabsorbed liquid fuel are not permitted.h) Surgically implanted cardiac pacemakers containing radioactive material such as plutonium batteries.

b) Battery-Powered Wheelchairs• Wheelchair with non-spillable batteries: acceptable as checked baggage provided that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair.• Wheelchairs with spillable batteries: acceptable as checked baggage provided that the wheelchair can be loaded, stowed, secured and unloaded always in an upright position and that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair. If the wheelchair cannot be loaded, stowed, secured and unloaded always in an upright position, the battery must be removed and the wheelchair may then be carried as checked baggage without restriction. The removed battery must be carried in strong, rigid packaging, promptly labeled and observe the regulations specified in “Dangerous Goods Regulations”.

Dangerous Objects

The following items which in a passenger’s possession may be considered as weapons or dangerous objects:

• Firearms, including starter pistols, air guns and pistols.• All knives, including hunting knives and others.• Swords.• Bludgeons, blackjacks, billy clubs or similar instruments.• Any other device or object not commonly viewed as dangerous, but the possession of which suggests that it may be used as a weapon, such as: ice picks, straight (cut-throat) razors, long-blade scissors, etc.• Toy or model weapons or grenades.• All explosives, ammunitions, and other chemical substances packed in a box.

The above dangerous objects are only acceptable to carry as checked baggage.

If security staff finds dangerous objects in a passenger’s unchecked baggage, the passenger is required to hand over the item to check-in staff. This item will be checked-in as checked baggage provided that it is firmly packed or put in a bag or relevant box to avoid mishandling. All explosives, ammunitions, incendiaries and fireworks may be put in a “Security box” on the aircraft.

Firearms and cartridges belonging to ordinary passengers and approved by government authority for carriage and those officials who have been assigned to travel on duty, such as a law-enforcement officers delivering criminals or escorting a leader should be carried in the checked baggage. They are required to surrender such arms and cartridges to the airlines prior to boarding for handling in accordance with security regulations.

Fragile

Fragile items, such as glass products and liquors should not, in principle, be accepted as checked baggage. However, if the passenger insists, owing to unsuitably-sized baggage (for loading on cabin), and refusal by Vietnam Airlines may cause much difficulty, such items may be accepted as checked baggage only at the owner’s risk.

In principle, perishables are not accepted as checked baggage. However, in some instances a perishable item may not be suitable to be carried on cabin, and rejection of carriage may seem impractical, such items may be accepted as checked baggage at the owner’s risk.

The container of perishables must be firmly packed. If necessary, the passenger will be advised to repack or reinforce the packing to guard against loss of contents or damage to other baggage.

The “Limited Release” tag will be used. The passenger is required to sign on proper portions of the tag as applicable to regulations.

The passenger should be reminded of the relevant quarantine regulations and that no refund shall be made against excess baggage charges paid and no compensation shall be made in case of confiscation either at the station of origin or destination.

Perishables (such as: durian, salted fish, shrimp) that have a strong smell will not be allowed to be to carried as checked or unchecked baggage. However, if such kinds of perishables are firmly packed so that they do not cause offence, they may be accepted as checked baggage.

Remains

Cadavers

Vietnam Airlines will not carry cadavers as checked baggage. Cadavers may only be carried in the cargo compartment with cargo handling regulations applied.

Ashes:

Ashes may be carried as carry-on baggage or checked baggage provided that the passenger possesses the Quarantine Certification of Medical Center (City or Province level). Once accepted as checked baggage, ashes must be firmly packed so that they do not spill.

Remains:

Remains are only accepted to be carried as checked baggage on Domestic flights provided that the following conditions are met: • An agreement must be made in advance between passenger and carrier.• Remains must be granted a Quarantine Certification by Medical Center (City or Province level). Remains must be firmly packed and put in a hard container to ensure no damage or smell, observing the instruction of the Medical Center.