Christopher Hausler
Lead Data Scientist, Zendesk

Chris Hausler leads the data science team at Zendesk, a role he describes as turning lots of data into magic, which he does with the help of machine learning, Python, Hadoop, graphs galore, and amazing colleagues. Over his career, he’s held the titles of data scientist, data engineer, researcher, PhD student, consultant, and programmer.

Chris Hausler and Arwen Griffioen discuss Zendesk's experience with deep learning, using the example of Answer Bot, a question-answering system that resolves support tickets without agent intervention. They cover the benefits Zendesk has already seen and challenges encountered along the way.
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