GO offers on-time guarantee

ONTARIO-Starting Thursday, GO is offering a 15-minute service guarantee.
The fine print, however, excludes delays caused by weather, emergency investigations, track obstructions, pedestrian incidents and on-board medical emergencies.
“When commuters take the GO train, they want peace of mind that their train is going to get to where they need to be, on time,” said Transportation Minister Bob Chiarelli.
“GO Transit’s new 15-minute service guarantee demonstrates how committed we are to getting riders to their destinations on time. Improving public transit encourages more people to leave their cars at home, reducing traffic congestion and keeping our air clean.”
Riders will be able to cash in on the guarantee based on the fare they paid. PRESTO users can claim credits for late trips online, at a ticket kiosk or GO customer service representative. Single-ticket holders, day pass holders and group pass holders will need to claim credit vouchers from GO customer service representatives.
Go trains arrived on time 94 per cent of the time this year, up from 87 per cent in 2008.
Approximately 70 per cent of delays over 15 minutes would qualify for the credit.