Nutan Mumbai Tiffin Box Suppliers Association How do they do it …? Organizational Structure Operations Coding System War against Time (9 a.m. to 12:30 p.m.) Executive Committee (5 members) Teams of 20-25 headed by a Group Leader Individual Dabbawallahs Workload (30 Tiffins) Collect Tiffins from home. Carry Tiffins from One Station to Other Delivery Tiffins at Office. Return Empty Tiffins to Home. Case Study: NMTBSA

Wartime: Emergency measures being taken to ensure delivery by making proper coding.

10:30 -11:15 am (Andheri Stn.) This time period is actually the journey time. The Dabbawalas load the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train. 12 coach train 4,000 commuters 8,000 disputes But no excuses, Duty first

10:30 -11:15 am

(Andheri Stn.)

This time period is actually the journey time. The Dabbawalas load the wooden crates filled with tiffins onto the luggage or goods compartment in the train. Generally, they choose to occupy the last compartment of the train.

DABBAWALLAS IN TRAIN COMPARTMENT Fellow Dabbawallas in the Luggage Compartment of a Local Train between 10.15 a.m. to 11.15 a.m.

70% deliveries at CST & Churchgate High volume areas like Nariman Point, Fort , CST have dedicated crates Each crate 150 dabbas, Pushed by 3-4 elderly dabbawallas 11:15 a.m. – 12:15 p.m. (Church Gate Station) At this stage, the unloading takes place at the destination station Re-arrangement of tiffins takes place as per the destination area and destination building

70% deliveries at

CST & Churchgate

High volume areas like

Nariman Point, Fort ,

CST have dedicated crates

Each crate 150 dabbas,

Pushed by 3-4 elderly dabbawallas

1:15 – 2:00 pm (At All Destination Stations) Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago. RETURN JOURNEY 2:00 – 2:30 pm (At Destination Station) The dabbawalla’s meet for the segregation as per the destination suburb. Low Cost But Reliable – and Always on Time

1:15 – 2:00 pm

(At All Destination Stations)

Here on begins the collection process where the dabbawalas have to pick up the tiffins from the offices where they had delivered almost an hour ago.

2:48 – 3:30 pm The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices Usually, since it is more of a pleasant journey compared to the earlier part of the day, the dabbawalas lighten up the moment with merry making, joking around and singing . 3:30 – 4:00 pm (The Origin Station) This is the stage where the final sorting and dispatch takes place. The group meets up at origin station and they finally sort out the tiffins as per the origin area.

2:48 – 3:30 pm

The return journey by train where the group finally meets up after the day’s routine of dispatching and collecting from various destination offices

DABBAWALAS WITH DIGNITIES

PRINCE CHARLES’ VISIT TO THE DABBAWALLAS OF MUMBAI 4 Nov, 2003 – At Church Gate Stn. Time 11.20 a.m. to 11.40 a.m.

THE ROYAL VISIT Prince Charles honored us by his visit on the 4 th of November, 2003. He spent 20 minutes with us. He took keen interest in our way of functioning, expressed surprise at our efficiency and was struck with awe when he was told that we didn’t employ any technology. The prince was presented a small memento, accompanied with a garland, a Gandhi topi and a trophy by the dabbawalas. British High Commission official said the idea was to show him something that was unique to Mumbai. &quot;I don't think any other city anywhere in the world or even India has such a system,&quot;

Prince Charles honored us by his visit on the 4 th of November, 2003.

He spent 20 minutes with us.

He took keen interest in our way of functioning, expressed surprise at our efficiency and was struck with awe when he was told that we didn’t employ any technology.

The prince was presented a small memento, accompanied with a garland, a Gandhi topi and a trophy by the dabbawalas.

British High Commission official said the idea was to show him something that was unique to Mumbai. &quot;I don't think any other city anywhere in the world or even India has such a system,&quot;

International Invitations Was invited for the Terra Madre World meeting of Food Communities between October 20 to 23, 2004 and October 26 to 31, 2006. We were part of the “ Community of Cooked Food distributors from Mumbai”. Invited for marriage of Hon. Prince Charles of England on 9th April, 2005.

Was invited for the Terra Madre World meeting of Food Communities between October 20 to 23, 2004 and October 26 to 31, 2006.

We were part of the “ Community of Cooked Food distributors from Mumbai”.

Invited for marriage of Hon. Prince Charles of England on 9th April, 2005.

Bipasha Basu Hithes A Ride With Dabbawala

Some Achievements World record in Best Time Management with Six Sigma rating. Name in “GUINESS BOOK of World Records”. Registered with Ripley's “ believe it or not”. Received ISO 9001 : 2000 Certificate

The Opening of Film “Mumbaicha Dabbewala” with film actor Bharat Jadhav

Hon. Shri. Vilasrao Deshmukh, The Chief Minister of Maharashtra State with Dabbawalas During the Publication of Book “Mumbaicha Annadata” dated on 15 th September 2006

Letter from PRINCE CHARLES After Heavy Flood in Mumbai on 26 th July 2005.

Dabbawalas In London June – 16 To 23 -2007

Working of Mumbai Dabbawalas on HIV / AIDS In Association with United States Agency for International Development (USAID) And Government of Maharashtra Presenting Dabba to C.M. with HIV / AIDS Message Presenting Of HIV / AIDS Day On 01/12/2007 With Jackie Shroff

The Dabbawalla of Mumbai - Documents

Comments on Mumbai Magic: The dabbawala and other Mumbai ...

Just an amzing work by mumbai dabbawalas, team effort.I'm very happy that i found your blog.It's amazing that all the religions living together ...Read more

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