Uncle Bob's Cares WhatOur Customers Think!

184 Customer Ratings

(4.5 out 5)

Helpful/Friendly Staff

4.5

Appearance/Cleanliness

4.6

Expectations

4.3

Satisfaction

4.4

Likely to Recommend

4.6

50 Customer Reviews

4.5 out of 5 stars

By Tod

Aventura, FL

October 28, 2016

Everything is wonderful I just had an issue with whoever was using the leaf blower blowing into the corners and then blowing stuff all over the inside of my unit dirt leaves and grass. I mentioned it to the young lady and she said that she would take care of that. Other than that everything is well maintained and looks good

Staff

5.0

Cleanliness

4.3

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Edmee

Miramar, FL

October 23, 2016

Keep up the excellent job especially the assistant manager she is absolutely wonderful and an excellent asset to the company

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Anonymous

Hollywood, FL

September 26, 2016

Alisha is just a pleasure to have as your onsite manager. She has always gone out of her way to be helpful - she is what makes our experience with Uncle Bob's excellent and increases its value to our business. Because of her we expanded from one 10x10, to a 10x20 and now to an additional 10x10.
Thank you

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Michael

Medford, NY

September 23, 2016

Associates were very nice

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Martha

Hollywood, FL

September 11, 2016

This facility staff was great! They took the time out to listen to my needs, understand and offer me the best deal available in town. The location was very presentable and professional. I really appreciate the friendly staff, phenomenal communication and user friendly portal for account management.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Roy

North Miami Beach, FL

September 9, 2016

Being very informative. Easy access and great employee. Alicia was exceptional.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Jamie

Hollywood, FL

July 18, 2016

I was very pleased with the service. I have rented from u all before and out of all the times I rented from u this was the best

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Kathy

Hollywood, FL

May 23, 2016

although my experience was optimal the rates are much higher than nearby competitors

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Carlos

Hollywood, FL

April 28, 2016

Alicia and Tremel very helpful. They advised you of your best options to take. They look after your best interest! Kudos Alicia and Tremel!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Devin

Woodbury, NJ

April 25, 2016

Great service.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Karen

Fort Lauderdale, FL

April 1, 2016

Keep on Rockin'!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Andre

Hollywood, FL

March 25, 2016

Everything was great.clean

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Mark

Silver City, NM

March 23, 2016

Great service and deal

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Marianne

Miami, FL

March 23, 2016

Alicia went above my expectations helping me often and thinking of me when I forgot my key and readily opened my locker. Her prompt and thoughtful attention should be commended. Her professionalism is outstanding and customer skills unbelivalby filled with smiles, lovely talks about the company and all it offers as well as her genuine care of everyone she comes in contact with!

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Daniel

Hollywood, FL

February 25, 2016

Since management has changed its been amazing highly recommend to all my friends.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Vincent

Dania, FL

February 24, 2016

The manager and staff at the Hollywood facility are wonderful.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Charmaine

Pompano, FL

February 11, 2016

As a woman moving alone for the first time I was faced with many obstacles. Trammel, the Manager on site at the Hollywood store arranged for me to pick up a truck from another office. On my way to the office I called to inform them that my ETA will be five minutes after six, which is the closing time at that location. The lady on duty informed me that she cannot wait for me as she must clock out at 6pm. Needless to say, I did not get the truck, thus I was unable to move that day which made my whole moving experience a night mare.
When I arrived in the office the next day distressed, Trammel consoled me, helped me file a complaint, and did everything in his power to make sure the remainder of my experience with Uncle Bobs was A class service. He even offered to help me organize my unit when eventual my things were put in place. When an employee give impeccable customer service as I received they must be acknowledged. His hard work and commitment does not end there; I have observ

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By David

Asheville, NC

January 23, 2016

Everyone I dealt with was helpful and friendly.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Michael

Hollywood, FL

January 20, 2016

Expectations were met very well, I was very pleased with the service, and knowledge from the associate.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Maria

Hollywood, FL

December 26, 2015

the associate that help me out was named Mel and he was extremely helpful extremely kind and respectful and knowledgeable and if it was my company I would look into making him a manager of a facility. while I was there numerous amount of always putting the customer first but taking first concerned about your company. Mel is what I would consider management materialis what I would consider management material

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Maura

Hollywood, FL

December 17, 2015

There is a gentlemen that works at this location ( Tramell?)and a young lady (sorry, her name escapes me) and they are so pleasant and professional. They remember me and always go that extra step. I recently sold a large hosue and moved to a smaller one and was constantly at this facility. They made it less painful and they are great at customer service. Thank you.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

2.9 out of 5 stars

By Tim

Hollywood, FL

October 26, 2015

Not enough staff, often have a
Long wait just to make payment

Staff

3.3

Cleanliness

2.3

Expectations

3.0

Satisfaction

3.0

Recommend

3.0

4.0 out of 5 stars

By Frederick

Alaska, AK

September 24, 2015

Insurance was a surprise

Staff

4.2

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.6 out of 5 stars

By Andherson

Miami, FL

September 3, 2015

I am glad to do business with you , appreciate your services and will recommend you to others.
thank's

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.6 out of 5 stars

By Lydia

Hollywood, FL

August 28, 2015

Signed me up, took my money, provided a storage unit and instructions for the gate.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.1 out of 5 stars

By Christine

Hallandale, FL

June 23, 2015

Just want to say thank you!

Staff

3.7

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.2 out of 5 stars

By Carmen

Hollywood, FL

April 23, 2015

no...all expectations met...Thank you.

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Pamela

Hollywood, FL

February 26, 2015

Helpful staff and a much more pleasant experience than my last facility. Thank you!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Bryan

Hollywood, FL

February 5, 2015

alex was very helpful and was very kind in getting me what I needed.

Staff

4.8

Cleanliness

4.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Karen

Hollywood, FL

February 2, 2015

You were all superb!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Chaka

Hollywood, AL

January 27, 2015

Gustavo has gone above and beyond service requirements. Are you guys hiring? I would love to work with your company everybody seems quite happy and nice

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Renee

Margate, FL

November 24, 2014

more lighting needed

Staff

4.7

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Lenny

Parkland, FL

September 24, 2014

Alex was great. He understood just want I wanted, held my space for me, showed me around and offed me the truck for moving at no cost.

Staff

4.7

Cleanliness

4.3

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.4 out of 5 stars

By Anonymous

St. Louis, MO

September 22, 2014

When Alicia Service was in charge of the property where we maintain our locker, everything was perfect. She went above and beyond. Now that she is only at the property one day each week, we have encountered problems with deliveries.
There shouldn't be an appreciable drop-off depending on who is minding the store.

Staff

3.7

Cleanliness

3.3

Expectations

4.0

Satisfaction

3.0

Recommend

3.0

5.0 out of 5 stars

By Elizabeth

Hollywood, FL

September 10, 2014

Keep it up

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Anonymous

Hollywood, FL

September 10, 2014

Customer Service Excellent

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.2 out of 5 stars

By Stefan

Lehigh Acres, FL

September 8, 2014

Uncle Bob's Website if frustrating! I was set up as auto-pay and it stopped by itself. Now I ended up with late fees because it just quit.
The location need to work on lights out. It takes much too long to fix.

Staff

3.7

Cleanliness

3.3

Expectations

3.0

Satisfaction

3.0

Recommend

3.0

5.0 out of 5 stars

By Jan

Hollywood, FL

August 27, 2014

I am very pleased with your service and facilities!
I'm very glad I chose your company! I did so to honor my own wonderful late Uncle Bob!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.8 out of 5 stars

By Hughes

Hollywood, FL

August 26, 2014

Sign up & moved @ uncle bob, but 1 week later
I got a much better offer by another storage facility offering same price for double storage 10 x 20
Considering moving within next month if you don t match offer

Staff

3.8

Cleanliness

4.0

Expectations

4.0

Satisfaction

3.0

Recommend

4.0

4.2 out of 5 stars

By Elaina

Hollywood, FL

August 25, 2014

Many times the front office was closed on a break when I need to drop in for a payment or to purchase more boxes and I found that inconvenient.

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Ivelisse

Hollywood, FL

August 25, 2014

Excellent storage facilities

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Carmen

Hollywood, FL

May 31, 2014

keep up the good work

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.5 out of 5 stars

By Jacques

Hallandale Beach, FL

May 23, 2014

The only thing was about the walls like there not close completely until ceiling my motorcycle was all the time cover with dust from other storage

Staff

5.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Alana

Port St. Lucie, FL

March 2, 2014

Doing a gd job.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Frank

Hollywood, FL

March 1, 2014

Your survey needs to have a N/A chose for answers.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Valentin

Hollywood, FL

February 20, 2014

good service

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Richele May

Ft. Lauderdale, FL

November 26, 2013

Everyone was very helpful and friendly. I work for the government and tried to recruit some of the people working at that location (esp. site manager) as it takes a lot to impress me when it comes to great customer service.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Anonymous

West Palm Beach, FL

November 25, 2013

Prices could have been a bit more reasonable, but service was always excellent. When advising the Manager that I was vacating my unit, she was very accommodating and assisted in every way. Even on the day of moving, she went out of her way to make sure the movers and I were able to get the truck in and out without any issues. Great staff!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Caroline

Hollywood, FL

November 5, 2013

I am very happy with the customer service I receive, and have a good rapport with the staff!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Marian

Hollywood, FL

September 15, 2013

Chad was absolutely attentive, helpful and polite. He provides a level of personalized customer service almost nonexistent now-a-days.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Extended Access Hours

Even when our office is closed, you can access your space well before and after our office hours! You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

54' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 54' tractor trailers.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Serving the Communities of:

33019, 33021, 33004

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!