I have purchased the Haptx version of Penumbra Overture directly from Novint.com. I've checked to make sure it's the newest patched version, 1.2. When I start the game, the Falcon never turns on. When I turn it on in options and restart the game, it is turned off again when the game restarts. I just can't get the game to use it, even though it's designed to.

I have done everything suggested on haptx.com, like make sure my drivers are up to date (they are), I've checked my connections (duh), and I've restarted my computer, checked for viruses, I EVEN cleaned out all the dust from my computer tower while I was at it.

Also, I know the Falcon works. I've been playing all sorts of other games with it. What's different with Overture?

Please, please, can someone tell me what I'm missing? I would really like to use my Falcon for this game.

(03-07-2009 11:33 PM)nackidno Wrote: I'm sorry Vic, I didn't look through the page completely last time, just took a quick check. But I searched around the site and found some email adresses, maybe you can try one of them?

sales@haptx.com
info@haptx.com

I would guess info@ is the one you're looking for, I'm not 100% sure though.

Yes, first time i visited I sent an email to the "info" email, but I still haven't heard back. It's not a support email so I'm not expecting to get much help from it. Last time I responded to a company's "info" email, I never got a response, not even after months and months...

I really feel like I'm getting the run around on this. I did finally get a response form Novint on the problem, and they suggested that I reinstall and see if it works before the patch 1.2, but now I'm having trouble uninstalling the software! I created a thread about that too:

Thanks for the suggestions, but I feel like I'm beating my head against a wall trying to get this game to work properly. Looks like I might be asking for a refund in the near future. It's such a pity, I really was excited about the game.