Connection Test

The speed and latency of your Internet connection – important to check in case of problems.

Every now and then customers report in that all of a sudden the voice quality on their IP phones is not very good anymore while they did not change a thing. Most likely it is your Internet Speed or some hick-ups on your LAN or router. Use this connection test now.

You will see graphs like this(we already parsed to use 3 Voice calls / g711 codec; you can change that to the number of calls / codec needed):

And this if you click the VoIP tab:

What do to when the results are unsatisfying? You can do several things to improve the quality of your Internet connection so you get better VoIce call quality.

1. upgrade the line speed – talk to your ISP2. try to get QoS (Quality of Service) enabled on your router / modem to prioritize VoIP traffic3. analyze what services / servers / PC’s / email systems etc… eating all the bandwidth (maybe your colleague is watching Youtube videos or big up / downloads are in process)4. change the router / modem for a faster one5. do NOT let a Server / PC act as a firewall / router but use dedicated equipment for that6. avoid double NAT / LAN’s, Wifi interconnects with distortion and bad cabling7. use the right codec’s in you IP Phones / right packet sizes8. make sure if your ISP use vectoring / multiple VPC’s all is configured OK9. etc….

Some more background information about these tests: click hereStill questions? Ask them through our support formand we will guide you through!

More help needed?If you have still any more questions after consulting all support pages and our Blog, just let us know by returning the email we will send you after your support-request or through the Live Chat belowon each webpage (only on availability of our employees).

Want to buy a 1 hour remote support package?If you really can not solve all the issues you experience on your local network and your VoIP equipment yourself, why don’t you buy yourself a 1 hour remote support-package? We just charge € 50,- for 1 hour and we will solve most VoIP / network issues within that hour. To buy it, click here!