The newly updated OSX malware, which another member of the team, digital forensics specialist Josh Grunzweig coded, was dropped on to her machine. SpiderLabs now had complete access to her laptop whenever it was on the Internet.

On Charlotte’s machine were our family’s W2s, which included our social security numbers as well as our income and all of our deductions, paperwork and copies of credit card and banking statements. They also came upon a password to our home router. More frightening, they discovered her password and log in to our Chase online banking account.