Ticketmaster Information

Payments Accepted at Florida Community Bank Box Office

Cash, Visa, MasterCard, American Express, Discover and ATM/Debit. No personal checks are accepted at the Florida Community Bank Box Office. Once tickets are purchased all sales are final. There are no refunds/exchanges.

On Sale Policy

During the first hour an event is on sale, the following policies will be enforced at the Hertz Arena Florida Community Bank Box Office:

Only the person purchasing the tickets may enter the on-sale area. All other guests may wait outside of the on-sale area.

Guests may not utilize cellular phones once they have entered the on-sale area.

Due to the volume of ticket requests on the ticketing system during the initial on-sale period, guests may only request “Best Available” seats. Guests will be allowed to request either Floor or Bowl seating, however, cannot request individual seating sections during this time. This will allow the transaction process to move as smoothly as possible for all guests.

During ticket on-sales, Hertz Arena may be limited to only selling the new event. Guests wishing to purchase tickets to other events will be assisted as soon as possible.

This ticket on-sale policy will permit all ticket buyers with the best opportunity to purchase tickets for an event.

Ticket Lottery Policy

So that the “on-sale” of concert tickets is fair and to prevent camping out on the Hertz Arena property, the Arena (at its discretion and depending on the concert) may institute the following procedure for a Concert On-Sale Lottery:

From 8:00 a.m. until 9:30 a.m. Numbered wristbands will be provided.

At 9:30 a.m. we will no longer issue wristbands and anyone arriving will be placed in a secondary line.

At 9:45 a.m. we will randomly draw one wristband number. The official ticket line will begin with that number drawn and be followed in ascending numerical order. (Example: 10 wristbands are given and #7 is drawn. #7 is first in line #6 is last.)

Once in line there is no exchanging of cash or line positions with others. Violators will be removed from the line.

At 10:00 a.m. we will begin sale for the wristband line. Once this line is completed and if there are still tickets available; the secondary line will proceed in the order of their arrival.

There is NO CAMPING OUT on the property of HERTZ ARENA.

Will Call

Will Call is located at the far right window of the Florida Community Bank Box Office. To pick up will Call tickets, you must have a photo ID. Tickets will not be released without photo ID present.

Restaurant Tables

Restaurant tables that are closest to the bowl within the Breakaway Sports Pub are ticketed seats/tables that may be purchased at the Arena box office or through the Florida Everblades Sales Dept. (Please call the box office at (239) 948-7825 x1000 for show ticket prices. Please call the Blades Sales Dept. at (239) 948-7825 x1028 for season ticket table sales). This table will be your seats for the show and we offer full restaurant and bar service before and during the event.

Children Ticketing

Unless otherwise designated, if a child has celebrated their 2nd birthday, they must purchase a ticket.

Gift Certificates

You may purchase gift certificates that are valid for any event at Hertz Arena. Certificates are sold in increments of $10.00, $20.00, and $25.00

Accessible Seating and access information

(including transport wheelchair info)

Hertz Arena recognizes the needs of guests with disabilities. The Arena is fully compliant with all ADA accessibility guidelines. Anyone in need of Accessible Seating must ask for them prior to buying the tickets.

Hertz Arena has wheelchairs available to assist to seat locations. Please go to Customer Service or the Front Desk to request one.

Assigned Seating

Unless noted as a General Admission event, tickets are printed with a specific seat location. For the convenience of all customers, you are required to sit in the seats assigned on the ticket.

Located in Estero, Florida, Hertz Arena is Southwest Florida’s premier entertainment venue offering a wide variety of choice entertainment. Hertz Arena has hosted over 2,000 events with over 6,000,000 guests attending such shows as Elton John, Brad Paisley, Cher, Tom Petty, Josh Groban, Alan Jackson, Zac Brown Band, Cirque du Soleil, WWE, as well as family events like Disney on Ice, the Harlem Globetrotters, Disney Live!, the Wiggles, and Sesame Street Live. The facility is just minutes from Naples and Ft. Myers off of I-75 at Exit 123 in the growing Southwest Florida community of Estero.