Shipping & Delivery

We dispatch all orders as quickly as possible within a 24-hour “business day” timeframe. Placing your order by 10am EST (Monday to Friday) will almost always guarantee that your goods be packed and processed that same day. All orders placed on the weekend will ship out the following Monday via the United States Postal Service (USPS).

Dear Martian, will not be held responsible for a lost package if an incorrect shipping address has been given to us. Should your order not arrive, or has been damaged please contact: Support@DearMartian.com

**Any customs/import duties are charged to the recipient once the shipment has arrived to its designated country. Dear Martian, is in no way responsible for said duties that are charged to you as they are out of our control.**

Where is my order?Confirmation of your order will be issued to the e-mail you have registered with. After your order has been processed for shipment and payment is received; a tracking code will then be issued to the e-mail provided.