Click below for the Member Services info pdf

Please
refer to this pdf before emailing CPE with a question – most questions are
answered within the pdf

If you email CPE with
a member services issue, please allow at least a week

for a reply before
emailing again;

emails are done in
the order received, and all other work must also be done.

Include your full
name, CPE id number, dog’s call name (if about a dog).

If about signing in,
see the pdf above before emailing.

When copy/pasting
received fist password from email, make sure there are no blank spaces before
or afte the password or it won’t work.

Try firefox as the
browser – that solves 99.9% of sign in issues.

Do not use id AND email
to sign in, one or the other (see lower left corner on member services page for
full details).

If you have received
a password, tried firefox and still getting an error message, send your
personal info, email address and password (copy/paste) received to CPE.

Thanks!

CHECK THE DATES IN THE GRAY BOX WHEN YOU SIGN INTO YOUR MEMBER SERVICES
PAGE BEFORE EMAILING CPE WITH AN ISSUE

Please
check your SPAM and/or TRASH folders before emailing

CPE that
you didn’t get an email

ID CARDS will no longer be mailed

Your member services page can be printed to be an id
card including P-card info.

Note: if your dog needs another measurement, you will
not see that on the member services page yet.Borderline measurements remain on the CPE main program and cannot be
migrated over yet.The measurements will
count towards the next measurement unless the dog has since turned 2 years old
– in that case, the dog would need to be measured again as a 2
year old.If your dog does not
show a P-card for a show within the last month, either your dog needs another
measurement or the measuring sheet could not be processed for some reason.

*****************************************

We have tested several member’s pages, however, with
thousands of members, it’s impossible to test every page ourselves, that’s
where you, the member comes in!

Please let us know (info needed is below) if you see
anything that isn’t correct.The info
has been migrated from the main CPE program, that program is still in use at
the present time, so any issues will be taken care of.This does not include changing information on
the membership - that would still be completed per a membership form (see the
rulebook for full membership change info and fees).If address/email needs to be changed, email CPE
per below.

DUMMY LEGS
WILL NO LONGER BE SEEN OR USED WITH THE NEW PROGRAM

If you find an issue, the following info is needed to
be able to address the issue:

if
regarding a title, include the height category, title name and earned date

*****************************************

FAQs

My dog’s Q Records button won’t open
records:

Make sure your browser is
updated.If your browser version is too
old, the main page will appear, but the records won’t open.FYI – we tested different browsers, google
chrome and firefox works best, internet explorer has the most issues if it’s
not updated or if you have an older computer – if you’re using IE and can’t
open Q records, try another browser before emailing CPE.

Update 9/19/13 – found out IE
for XP is only supported through version 8 – that will not work for the Q
records.If you have XP on your
computer, you’ll need to use firefox or google chrome.I run XP on one of my computers, firefox is
working great!