Chat box not appearing on either the admin or front pages

Hey,

So i've network enabled the Chat plugin, network activated it, configured it under "settings site" and have enabled both "Display bottom corner chat Front" and "WPadmin", but I don't see the chat box. The only thing I see is the chat status in the admin bar.

Comments 5

Are you checking this on network admin panel or main site dashboard? Because settings are in network, but chat shows on main site and on subsites dashboards.
Also check if it not minimized because its then easily to missed

I definitively have all the settings correct and have tried many different combinations to no avail. There's something wrong for sure.. I was able to install it on another mu network without a single issue.

I just noticed the following. See attached. Both on the admin sites and front sites. These errors are reported in console. I've double checked that all the files are there, and they are. I've also uninstalled, deleted the files, downloaded it again and reinstalled, but same issue. I have this working on a different mu site, same server, so I don't think its the core web server. I've also disabled most of the plugins. Still no go.

Hopefully this will give you a clue? If not, I'll activate the support.

Since you have ruled out plugin conflicts, and server side issues. Could you please try changing the Chat Session Polling Content to WordPress AJAX, under Chat > Settings Common > Poll Intervals > Chat Session Polling Content, and check whether it helps.

Ok.. so i've changed the setting and now the chat boxes are appearing in the bottom right corners. Still not appearing on the dashboard though... when this is enabled, what should I see? I'm assuming a chat box on the dashboard? :slight_smile: If enabled the WP Ajax for polling is the solution, is there a way to default this if network enabled?

The WordPress chat plugin, makes use of it's own ajax file(wpmudev-chat-ajax.php), instead of the default one. Hence, changing the polling interval to WordPress AJAX will make use of the default WordPress ajax. The chat box should appear in the dashboard, in both these cases. To have a better understanding, about your issue, I would like to check your current configuration. Please enable support access, so that we could give a closer look.http://premium.wpmudev.org/manuals/wpmu-dev-dashboard-enabling-staff-login/

If enabled the WP Ajax for polling is the solution, is there a way to default this if network enabled?

I'm afraid, there isn't any default way to select the WP Ajax option out of the box, throughout the network. You'll have to enable for each subsite, I'll have to check with the developer, to see whether there is any quick workaround.

Please let us know once you have enabled support access, so that we could give a closer look at this. Have a nice day. :slight_smile:

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