If you have delegate access to a resource account you can add it to your mailbox, and work with it alongside your own inbox. The owner of the account will have to set up access for you before you can do this.

If you are the owner:

Open the resource account via the Outlook client (you will have full access - so see the above instructions to do this).

If the account owner has given you delegate access:

Another method of accessing resource accounts

There's another way of opening resource accounts - sharing the password with other people and signing directly into it. However, this poses information security risks so we don't recommend working this way.

If you definitely need to access a resource account in this way, you'll need to contact the IT Services Email Help Desk to change the account's password. We won't be able to do this during the Office 365 move period, which starts on Monday 17 June 2013, so please get in touch as soon as you can, otherwise you'll have to wait until after the move is completed.

Support

If you have any problems accessing your email, we've set up a special Help Desk number for you to contact about any Office 365 email move issues. You can also contact us online: