Helping local people face incurable illness and bereavement, supporting them and their families, friends and carers.

We also support children and adults who are facing bereavement.

We reach out to members of our community, helping them make their own choices and live with dignity. By focusing on their physical, emotional and spiritual needs, we aim to bring comfort and relief to all those who need it, offering the people of North Essex individual care and total support, regardless of their diagnosis or personal circumstances.

We rely heavily on the help and generosity of our fundraisers, donors and volunteers. Without them we wouldn’t be here.

We all share a common goal: to be here every step of the way for everyone who needs us, helping life to go on in the face of dying, death and bereavement.

By visiting them in their homes, over the phone with our 24/7 advice line, through our day therapies, and at The Hospice, through all the smiles and all the tears we guide those who need us, because we believe in making every memory matter.

Our ambition: We want more people to have dignity and choice at end of life.

Our priorities:

Reaching out based on need regardless of diagnosis or circumstances

Empowering people to plan ahead, share their choices and achieve their wishes

Providing excellent personalised care to more people in The Hospice and in the home

Fundraising

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

Finance Team

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office
Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester
CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566