EA's refusal to refund digital copies of the game falls in line with the company's past practices, but confusion started with a tweet from EA's community manager. According to Ars Technica, Tuesday's tweet said, "[i]f you regrettably feel that we let you down, you can of course request a refund for your order... though we're currently still in the process of resolving this issue."

The tweet was later altered to say "please review our refund policy here."

Amazon also holds a similar stance as EA regarding digital refunds, but according to the aforementioned Ars Technica article one customer support employee made an exception.

Click the link below to read more about Amazon and EA's refund policy, along with some leaked internal EA documents regarding the botched launch of SimCity.