“We appreciate and value the dedication of our provider partners. The high survey return rate and strong scores clearly indicate the deep connections we have built within our provider network,” Don Schumann, Vice President of Provider Strategies at Network Health said. “These results should serve as a comfort to our customers, showing they are receiving top-notch care delivered by a highly functional and collaborative relationship between their health care plan and its providers.”

Over 300 health system physicians and ancillary providers responded to the survey, with 93.2 percent saying they would recommend Network Health. The survey was conducted in the Network Health northeast Wisconsin service area and yielded a 54 percent response rate, a response rate that caused SPH to take note.

"SPH Analytics is dedicated to serving healthcare organizations committed to improving customer service and patient care," John DiCesare, director of National Accounts for SPH Analytics said. "We are proud to partner with Network Health whose positive survey results are evidence of their commitment to achieving service excellence in supporting the needs of their provider office community.”

Network Health’s 2015 findings were compared to SPH Analytics’ 2014 robust benchmark data which includes health plans throughout the nation participating in the 2014 Provider Satisfaction Survey. Network Health’s overall satisfaction rating and composite scores in six key service areas (Finance/Claims, Utilization Management, Coordination of Care, Call Center Service, Provider Relations) are all significantly higher than the SPH Analytics benchmark. Network Health exceeded the 90 percentile in all categories, reaching the 99 percentile in the majority.

“These remarkable numbers reflect Network Health’s focus on our provider relations competitive advantage,” Schumann explained. “We are building on our strengths with a clearly outlined plan to continue working closely with our providers as a team.”

Network Health will conduct the same survey through SPH in the fall of 2016. Due to the company’s growth in Wisconsin’s southeast region, specifically Milwaukee, Ozaukee, Racine Washington and Waukesha counties, the survey will be expanded to include those provider network additions.