A separate cell phone is good. So is calling customers using *67 but
they don't always answer blocked calls. Our VOIP service, Netsapiens,
has an app that makes the call look like it's from the company number.
I haven't tried it yet but if it works it will be really great. The
worst for me is the customer that texted me at 12:30am when I was asleep.

Bill Prince wrote:

Advertising

Add another cell phone to your service, and use it for everything you
care about.

Then turn off texting on the phone you don't want to get texts on,
except when you want to text on it.

Wondering if anyone else has dealt with this and if so what they used
as a solution.

ï¿½

I am getting more and more texts from customers as time goes on. They
get my cell phone number at some point when I call them or from a
friend or who knows but they hold onto it.

Instead of emailing the tech support or calling in they send me a
text to my cell phone.ï¿½ ï¿½hey my internet isnï¿½t workingï¿½ . I
donï¿½t know who the hell they are of course since its just some
random number with no context. So Then I am faced with ignoring the
text or replying. ï¿½ Iï¿½m sorry but I donï¿½t know who this is from
can you please give me additional information. ï¿½

Text back and forth over the next 15 minutes reveal they have the
wireless turned off on their computer or the router took a shit or
they are off line. Regardless itï¿½s annoying, I have considered
asking them not to text my cell phone and instead call or email but
half the time they are still going to get me. Thatï¿½s not ideal.
Please donï¿½t text my cell phone instead use our online contact
option or call us atï¿½. 5 minutes later I get a call that forwards
to my cell phone not ideal. ï¿½although that is changing and
hopefully in the next 6 months I wonï¿½t be doing any tech support
calls anymore.

ï¿½
How do you guys deal with this from a company standpoint.
ï¿½

Just so everyone realizes itï¿½ this is at least 65% rant so sarcasm
and honest real feedback are both welcome.