Service

Rapha’s commitment to quality includes exceptional levels of after-sales care from an experienced and dedicated customer service team.

Ordering and Payment

Buying Rapha products is easy and convenient. Orders can be placed online for delivery to the UK, USA and most international destinations. Orders are processed in one of the following currencies: UK pounds, US dollars, Canadian dollars, Euros, Australian dollars, Swiss francs, Japanese yen, Norwegian kroner, Swedish kronor, Danish kroner and New Taiwan dollars. The currency is based on the delivery address. Click here for more information on how to order online. Rapha products can also be purchased from selected Rapha retail partners.

Returns and Refunds

We want you to be totally satisfied with your Rapha products. Rapha offers a free 90-day returns policy for products bought on the Rapha website. Please visit the Rapha returns section for details.

Repairs

We take pride in the performance of all our products. Faulty materials or construction will be replaced or repaired at our discretion with the practical lifetime of the product taken into consideration. A Repair Service is available to rectify some forms of wear and tear or damage resulting from misuse or crashes. For full details visit the Rapha repairs section.

Privacy Policy and Terms and Conditions

The collection and storage of personal information submitted to Rapha is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Rapha. When you visit the rapha.cc website, or when you register your details or purchase from rapha.cc, you agree to be governed by Rapha’s terms and conditions.

Company Information

Rapha is a trademark of Rapha Racing Ltd.
Registered in England and Wales, company number: 4849594