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Great Hotel in Fantastic Location

Stayed at this hotel for two nights recently, once with a group of friends and the other with my boyfriend. I would definitely recommend this hotel to everyone, it is in a fantastic location right next to Fistral Beach and has stunning views. The rooms we stayed in were clean and spacious, and we found them very comfortable. The reception staff were very welcoming and friendly. The hotel also has a lovely pool, sauna and Jacuzzi which was a great surprise!

The only downside to this hotel is it has very limited parking for guests, you can reserve a space for a cost of £10, or try and get a space for free on the road opposite the hotel. As you can imagine, this is quite task in the height of summer! But none the less, we found one in the end.More

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Stayed: August 2013, travelled with friends

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Ask Alf_9104 about The Esplanade Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gemma B, General Manager at The Esplanade Hotel, responded to this reviewResponded 17 August 2013

I am so happy to hear that you had a nice stay and I am glad that all the staff left a lovely impression on you. Hopefully we will welcome you back to stay soon.Kind RegardsGemma Barton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Stayed for 3nights in standard double room (turned out to be 2singles joined together) Room was very basic b &b standard out dated decor big disappointment to my wife and I.Door banged into the end of the bed soon as we entered the room not a very good start to our break.Room was also very stuffy due to no air conditioner unless a window that only opened up a couple of inches counts?Tried to upgrade too another room and was told we would have to change rooms 3 times and end back in our original room for the last night.Only good thing about the stay was the staff who were excellent ,nothing was too much for them.

Room Tip: We paid £289 for 3 night standard double room which was poor so expect to pay much more for better rooms

Stayed: August 2013, travelled as a couple

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Ask Jim W about The Esplanade Hotel

2 Thank Jim W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gemma B, General Manager at The Esplanade Hotel, responded to this reviewResponded 17 August 2013

Thank you for the comment about the excellent staff and I am sorry that you were disappointed in the room. Unfortunately during your stay we did not have a room to upgrade you to. Hopefully if you came to stay again we would make sure you were in one of our best rooms. Feel welcome to contact me to talk about this further.Kind RegardsGemma Barton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This is a great hotel that has an amazing location next to Fistral Beach. The Hotel is family friendly & we had our 18 month son & he really enjoyed the toys in the reception area & the indoor play area. The Breakfast every morning was lovely & the views whilst eating breakfast were incredible. the staff are friendly & the place kept really clean.

I would have given a 5/5 but a few minor things let the place down. The parking is confusing & we managed to get a spot in the car park, but weren't sure if we needed to park. It was difficult to get a space on the road outside as loads of camper vans stay overnight. The swimming pool was also really dirty & the area around it was also really worn down. Th hotel was also really hot day & night, i really felt sorry for the cleaners as they were really sweating trying to clean the rooms. Needs to be some Air con or more vents.

We ate in the Hotel Restuarant on 2 nights & it was nice. The 1st night was ordered from the set menu & on the last night I had a Steak. I seen loads of people having them & looked. My steak arrived & looked like it been dragged through a bush & the chips were black . I did mention to a waiter, but he said they came out like? After my meal i was walking away & seen someone else have a big steak with a perfect plate of chips & veg...... i was so angry

Overall, i would stay at this hotel again, it just need some minor improvements & make sure each customer is getting the best service everytime !! The staff seem to have a different opinion every time !

Stayed: August 2013, travelled with family

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Ask CardiffBluebird77 about The Esplanade Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gemma B, General Manager at The Esplanade Hotel, responded to this reviewResponded 17 August 2013

Thank you for the review and I am happy to hear that you enjoyed your stay overall and the facilities the hotel provided. I am sorry that you were disappointed with steak when you had your meal and I will talking to the restaurant about the response, your meal should have been replaced if you were not happy. Please feel free to contact me to discuss this further.Kind RegardsGemma Barton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Reception staff were fantastic arranging our room to be ready 2 hours earlier than check in. Bar staff were extremely friendly giving lots of local information. Couldn't have been situated better for the beech. Had a fantastic trip and would defiantly stay with them again. Not much outdoor space at the hotel but with the beech being 100 mtrs away it's not really needed.

Stayed: August 2013

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Ask JoHo1980 about The Esplanade Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gemma B, General Manager at The Esplanade Hotel, responded to this reviewResponded 17 August 2013

Thank you for leaving such a lovely review and pass on your praise. I am glad that you enjoyed the location and the beach. Kind RegardsGemma Barton

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We booked a family room for the long weekend during the Boardmasters festival in August. The hotel has a magnificent location to access Fistral Beach, immediately opposite the access point to the beach and Bodhi's Cafe. The included breakfast was superb with both a hot full English buffet, and a complete range of continental breakfast items and cereals. It was great to fill up for the day ahead, and the many Spanish service staff were really friendly and happy to talk with guests to make them feel welcome.

Despite these two good aspects, the rooms and bathrooms are in serious need of refurbishment. The beds were creaky and mattresses very uncomfortable: they were like boards on old springs. The bathrooms were poorly lit with low wattage incadescent bulbs more suited for a table lamp, and the showers abysmal and outdated from the 1980s. At night, the walls were not soundproofed sufficiently, and rowdy guests would disturb your already uncomfortable sleep at 3-5am as they stumbled back from Newquays worst.

The swimming pool was heavily chlorinated and the chemicals were unbalanced. Even the following morning before other swimmers, the water was murky and cloudy.

A well marketed hotel (website looks really promising) that was a mild disappointment and needs investment to make the most of its enviable location and great breakfast.

Stayed: August 2013

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Ask SparepartsAde about The Esplanade Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gemma B, General Manager at The Esplanade Hotel, responded to this reviewResponded 13 August 2013

I am glad to hear that you loved the location of the hotel and enjoyed our breakfast and the service.I am sorry your found the mattress uncomfortable and wish we could of rectified this during your stay. The pool is monitored through out the day and I can assure you the chemicals were not unbalanced and we would never allow guests in if they were. We do have a night porter on all night to help try and prevent any rowdy guests disturbing other and I am sorry that people that came back to the hotel late disturbed you. If you wish to talk about this further feel free to contact me.Kind RegardsGemma Barton

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Having a 12month old son we decided to go to Newquay for our first family holiday and it couldn't have been better.The hotel is ideal for young families with lots to do from Softplay, planned activities and toys in reception. As there were a lot of families staying our little one had an amazing time playing with all the other children and the staff were all very helpful and accomodating.We ate in the hotel most nights and found the food excellent with a good selection on offer, the breakfast selection was also very good and catered for young children.We had a sea view room which is well worth it, unfortunately our mattress was a bit lumpy however that was quickly resolved the following day with a mattress topper. Fantastic location 20 min walk into town or 2 min walk to beach.Will definitely go back again next year, great value for money!!

Stayed: August 2013, travelled with family

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Ask Michelle W about The Esplanade Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Gemma B, General Manager at The Esplanade Hotel, responded to this reviewResponded 13 August 2013

Thank you for such a wonderful review we appreciate the lovely feedback. We hope to see you again for your second family holiday.Kind RegardsGemma Barton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC