Tracker Business makes use of GSM network infrastructures within South Africa and optionally in neighboring countries where the appropriate roaming agreements are in place. Tracker Business is covered wherever there is GSM network coverage.

How effective is vehicle monitoring?

Global Positioning Satellite (GPS) technology is accurate to within five meters of your vehicle’s location. Under normal conditions, your vehicle’s position is reported back to our command centre every two to three minutes. In the event of an emergency, the command centre is alerted and your vehicle’s position will be reported back every four seconds.

What happens if I get a new vehicle?

As with any of the other Tracker products, you can transfer your tracking device to your new vehicle for a nominal fee, or you can opt to transfer the tracking device to the vehicle’s new owner, who will take over your subscription too.

What warranty does Tracker Business offer?

Tracker Business has a 12-month warranty on all tracking devices. If within this time frame, there is a problem due to defective components, workmanship or design, then we will replace the device, free of charge. If the device is damaged in an accident or has been tampered with by anyone other than a Tracker approved installation expert, the warranty will become null and void.

Where is the Tracker Business unit installed?

The Tracker tracking device can be fitted to a number of different places on the vehicle, but we will never divulge this information to you for security reasons. Only the installation expert knows the exact location of the device.

Are there any hidden costs in the Tracker Business product offer?

The monthly installments for Tracker Business include standard services such as roadside assistance, medical assistance and theft retrieval. Any value-added services are opt-in services and will be charged at rates as specified in the service agreement. International GSM roaming rates apply if you wish to travel outside of South Africa and wish to have your tracking device activated outside the country. False alarms will also be levied at normal service rates.

Can Tracker Business guarantee the recovery of the vehicle?

Tracker makes use of an elaborate infrastructure and state-of-the-art technology to enhance all possibilities of you recovering your stolen vehicle. There are certain things beyond our control, such as network coverage, but despite this, we are rated among the best vehicle tracking companies in the world.

If we haven’t answered your question in these Tracker FAQs, please feel free to contact us for more assistance.