TripAdvisor Traveler Rating:

1.05Cleanliness

3.05Location

1.05Rooms

2.05Service

2.05SleepQuality

1.05Value

1.05

“Dirtest Smellest Hotel”

Aug 08, 2014Philip Clukey, Niceville, Florida

If it wasn't so late when we arrived we would have found a different hotel!!! The lobby was fair but smelled hall walls were dirty, carpets are all stained. Same in the rooms, I don't know what was under the TV but it stained some of our clothes. furniture had a big stain on it and burn marks(we were in a non smoking room)!!! Called for an iron and the said that they did not have any!!! WE are Wyndham owners and we are very embarrassed to have Wyndham name on it.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Not Happy,
I thank you for taking the time to post your feedback on TripAdvisor. Any feedback we can get, good or bad, is taken to heart, and we thank you for the opportunity to improve. I'm so sad to hear that your recent stay did not meet your expectations. We recently took over operations at the hotel here, and I can assure you that any and all issues are being addressed. That being said, I would love the opportunity to make it right. If you are ever in town again, please contact me personally, and I will see to it that you have the best stay possible.
Warm regards,
Shane
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