Through proper care and maintenance, your rug will look better and last even longer, here’s what you need to do.

Wool Rugs

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing . Some loss or ‘balling’ of surface fibres is normal on new wool rugs and is not a defect. This should reduce with normal use and regular cleaning, with a hand brush. Do not vacuum . Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors . Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness . Do not pull any loose threads – please cut loose threads carefully with scissors to remove . Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes . Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth – do not rub. KEEP AWAY FROM FIRE

Shaggy Rugs

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing. Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads, please cut loose threads carefully with scissors to remove.Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear. Clean spills immediately by blotting with a clean dry white cloth – do not rub. A small amount of fibre loss is normal on a new rug. . Latex is used in the making of this rug . To clean shake upside down, do not vacuum. KEEP AWAY FROM FIRE

Polyester

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing. . Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors. Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. Do not pull any loose threads, please cut loose threads carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes . Turn your rug regularly to ensure even wear . Clean spills immediately by blotting with a clean dry white cloth – do not rub . A small amount of fibre loss is normal on a new rug. Latex is used in the making of this rug . May be carefully vacuumed using a floor or brush attachment. KEEP AWAY FROM FIRE

Cotton Rugs

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing . A small amount of fibre loss is normal on a new rug . Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors . Before using any cleaning products on your rug – test an inconspicuous area first for colour fastness . Do not pull any loose threads – please cut loose threads carefully with scissors to remove . Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes . Turn your rug regularly to ensure even wear . Clean spills immediately by blotting with a clean dry white cloth – do not rub . Latex is used in the making of this rug . May be carefully vacuumed using a floor or brush attachment. KEEP AWAY FROM FIRE

Jute / Natural Fibre Rugs

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing . Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors . Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness . Do not pull any loose threads – please cut loose threads carefully with scissors to remove . Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes . Turn your rug regularly to ensure even wear. . Clean spills immediately by blotting with a clean dry white cloth – do not rub . A small amount of fibre loss is normal on a new rug . May be carefully vacuumed using a floor or brush attachment. Colours may vary due to natural fibres. KEEP AWAY FROM FIRE

Acrylic Rugs

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing . Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors . Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness. . Do not pull any loose threads – please cut carefully loose threads with scissors to remove . Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes . Turn your rug regularly to ensure even wear . Clean spills immediately by blotting with a clean dry white cloth – do not rub . A small amount of fibre loss is normal on a new rug . Latex is used in the making of this rug. May be carefully vacuumed using a floor or brush attachment. KEEP AWAY FROM FIRE

Nylon Rugs

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing . Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness . Do not pull any loose threads, please cut loose threads carefully with scissors to remove . Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes . Turn your rug regularly to ensure even wear . Clean spills immediately by blotting with a clean dry white cloth – do not rub . A small amount of fibre loss is normal on a new rug . Latex is used in the making of this rug . May be carefully vacuumed using a floor or brush attachment. Washable at 30°c Gentle Cycle, Do not Bleach, Do not Tumble Dry, Do not Iron, Do not dry clean. ALWAYS seek professional cleaning advice for stains. KEEP AWAY FROM FIRE

Polypropylene Rugs

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing . Use a slip-resist pad to help keep your rug in place and provide additional protection for hard floors . Before using any cleaning products on your rug, test an inconspicuous area first for colour fastness . Do not pull any loose threads, please cut carefully with scissors to remove . Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes . Turn your rug regularly to ensure even wear . Clean spills immediately by blotting with a clean dry white cloth – do not rub . A small amount of fibre loss is normal on a new rug . Latex is used in the making of this rug. May be carefully vacuumed using a floor or brush attachment. KEEP AWAY FROM FIRE

Chromo Jet Polyester

On opening, re-roll your rug pile out and leave in a warm room for 24 hours before putting in place. This will help to reduce wrinkles and curling from packing. Do not pull any loose threads, please cut loose threads carefully with scissors to remove. Avoid prolonged exposure to direct sunlight as this may cause fading of some dyes. Turn your rug regularly to ensure even wear . Clean spills immediately by blotting with a clean dry white cloth – do not rub . A small amount of fibre loss is normal on a new rug . Latex is used in the making of this rug. Washable at 30°c, Dry flat, Do not Tumble Dry, Do not iron. ALWAYS seek professional cleaning advice for stains . KEEP AWAY FROM FIRE

Anti Slip

To clean your anti-slip you can wash it at 30°c. Do not tumble dry, dry it flat and away from heat. Made from 100% polyester.

If you require further advice then please call us on 0121 783 9729

Delivery to the UK and Northern Ireland is completely free of charge for orders over £50.00. Orders less than £50.00 has a delivery charge of £4.95.

JERSEY & GUERNSEY Delivery is £30+VAT Regardless of Order Value.

We would normally expect you to receive your order within 2-5 working days, however from time to time we may experience problems outside our control which would delay your order. Please allow 7-10 days for delivery especially in Northern Ireland, Off the mainland UK and some Scottish regions.

If you do have any concerns with time frames, please contact us on 0121 782 9729 to avoid disappointment.

Consumers - We are happy to accept any returns within 7 days from order received. The products must be returned in a resaleable condition with no damage to the product or wrapping. Full details of the returns policy can be found here: PREMIUM RUGS Terms Of Business.

Business Customers - Please note we are unable to accept any returns from business customers. Full details of the returns policy can be found here: PREMIUM RUGS Terms Of Business.

If you are unsure of any product or policy offered by Premium Rugs then please feel free to email us at sales@premium-rugs.co.uk or tel 0121 783 9729.