Terms and Conditions

Please read these Terms and Conditions carefully. It is DS Eco Cleaning Services\' policy to strictly enforce its Terms of Agreement in the event of any dispute.

1. About this Contract
1.1 Our Terms and Conditions represent a contract. This contract is made between DS Eco Cleaning Services Limited and the Client.
1.2 You agree that any use of the services provided by DS Eco Cleaning Services Limited shall constitute your acceptance of the Terms and Conditions.
1.3 An introduction of a cleaner shall be deemed to have taken place when DS Eco CLeaning Services Limited provides any details to the Client relating to a cleaner.

2. The Service 2.1 DS Eco Cleaning Services Limited acts solely as an introductory agency between clients and cleaners.
2.2 If the cleaner leaves or the client is not happy with the standard of service provided by the cleaner, we will endeavour to find a replacement cleaner as soon as possible, normally within 5 working days.
2.3 We will make every effort to provide a temporary cleaner in the event of sickness or holiday.
2.4 All of our cleaners undergo an induction training course prior to commencing any service with you.
2.5 We will interview and obtain references for every cleaner representing the company.
2.6 Cleaners must provide us with a copy of their passport or driver\'s license as well as a proof of permanent address.

3. The fees 3.1 Agency fees are payable by the client monthly in advance by Standing Order,Cheque payable to DS Eco Cleaning Services Limited or Cash. These will be paid every 28 days.
3.2 An invoice is payable immediately upon receipt.
3.3 Standing orders must be returned within 5 days of the client having agreed to DS Eco Cleaning Services Limited supplying a cleaner.
3.4 Clients that have used DS Eco Cleaning Services Limited service and failed to send a standing order back within the first 28 day period will be invoiced at the prevailing rate of £12.50 per hour for the hours that a cleaner has attended the premises. The difference will be refunded once we have a standing order in place.
3.5 No service will be provided until we have received the standing order mandate after the first 28 days of service.
3.6 If a cleaner is solicited to work for the client with the intention of bypassing the agency fees then the client will be invoiced a one off fee of £500.00
3.7 20% VAT wil be added to final invoice by DS Eco Cleaning Ltd.
3.8 Any rate increase will be notified to all customers giving at least 14 days notice.

4. Cancellations
4.1 We require a minimum of 30 days written notice for cancellation of the service.
4.2.1 Refunds will not be given for any advanced payment made in the event of cancellation.
4.2.2 In the event that a cleaner travels to the client\'s house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for the cleaner\\\'s travelling cost.
4.2.3 Clients must give DS Eco Cleaning Services Limited a minimum of 10 Days notice if they are going to be away on holidays or business. Failure to do this will mean that no refund will be given for the agency fees.
4.2.4 Clients must give a minimum of 10 Days notice if they wish to change the day that their property is cleaned.
4.2.5 It is the clients’ responsibility to cancel or amend the standing order mandate with their bankers, as DS Eco Cleaning Services Limited is unable to cancel or amend standing orders.
4.2.6 It is the client’s responsibility to inform the agency if service is not required during Bank holidays i.e. Easter.
4.2.7 No service will be provided on Christmas Day, Boxing Day and New Years Day.

5. Amendments
5.1 DS Eco Cleaning Services Limited reserves the right to introduce supplementary terms. You will have been deemed to have accepted any amendments if the company does not receive any representations within a period of 30 days from the notification date.

6. Supplementary Terms
6.1 We do not employ the cleaners, you employ them. At all times the cleaner will be under the client\'s supervision and responsibility.
6.2 Cleaners will be responsible for the replacement costs incurred in the unlikely event of the client\'s keys being lost.
6.3 The client is responsible for supplying cleaning materials and equipments in addition to making arrangements for access to the client\'s home.
6.4 We make every effort to ensure the quality of cleaners that we introduce. However no responsibility will be accepted by the company as a result of a failure, in any part of the selection procedure irrespective of the reason.
6.5 Cleaners are not permitted to use bleach; therefore any use of bleaching agents on the property is at the clients\' own risk.
6.6 Cleaners will not perform any deep clean or specialized cleaning of any antique, delicate or valuable items.
6.7 Any incidental costs incurred by the company or cleaners as a result of a client\\\'s action will be fully reimbursed by the client immediately.
6.8 Clients will not solicit or entice cleaners that have been introduced by DS Eco Cleaning Services Limited to work for them directly within 6 months of the first introduction or after cancelling their monthly contract with DS Eco Cleaning Services Limited.

7. Insurance
7.1 DS Eco Cleaning Services Limited has public and employee liability insurance for a minimum of £10 million, which protects the client\'s home against major accidental damage caused by a cleaner whilst on your property. All claims must be notified within 24 hours of discovery.
7.2 We cover for damages over £100.
7.3 Client is responsible for the first £100 of any claim.
7.4 The Insurance cover is only valid once agreement is signed and the payment received.

8. Complaints Procedure
8.1 All complaints must be received in writing, emails are acceptable.
8.2 We promise that on receiving a complaint we will respond within 14 days.
8.3 We promise to have fully investigated the complaint within 28 days of receiving a formal written complaint.
8.4 We promise that if no solution can be found to the complaint raised that we will be happy to take the matter to an independent arbitrator whose decision will be final and binding on both parties.
8.5 Service cost is £10.00 per hour per cleaner and is subject to signing a Cleaning Service Agreement with DS Eco Cleaning Services Limited. Minimum of 2.5 hours per cleaning visit applies. Customer agrees to provide a list of tasks and all cleaning materials and equipment needed for the required work, unless other arrangements have been made with DS Eco Cleaning Services Limited. All cleaning equipment should be safe and in full working order.

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.
DS Eco Cleaning Services Limited reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check this website for updates.