Value For Money

Billyboots1's review of The Sports HQ www.thesportshq.com

I have used this company in the past and not had much trouble good service and prices. Brought a cyclamatic cycle &@£599 and it failed after 3 months and had to return it to the repair centre had it for about 2 weeks and said it was an issue with the battery bearing in mind I had to take it all to pieces to return it then wait in all day for a collection that didn't turn up so had to take another day off to wait for collection returned cycle and all was ok until a month ago when the same fault developed. I agreed with them just to return the battery and asked for it to be picked up from work but tut ed up at home address. They now have had it in there repair centre for more than 3 weeks is I have an electric bike that's not electric. I have had correspondence through email and on the phone which keep telling me they are dealing with it until this week where they have not responded at all. Now not answering the sales hot line either so looking at all recent reviews it looks like they may already have ceased trading. Don't know where to go to find out but don't understand why the website is still live.

Goods purchased & cost

By Thesportshq

Written on: 25/11/2013

Hi Billy,

I'm really sorry for this experience. We're certainly not in liquidation, we're answering all phones and emails.

If you can get me an order number or some means of identifying it, we'll get to the bottom of it and get these issues resolved.

Once again, sorry for these issues.

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Billyboots1's reply to Thesportshq's Comment

Written on: 25/11/2013

20121102/36413 I think you should send me out a new battery today even if mine is still in testing as I believe your terms and conditions on returns are meant to be a few days not a few weeks.

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Billyboots1's reply to Billyboots1's Comment

Written on: 25/11/2013

I have just managed to speak to someone on the sales line after 15 mins waiting and have been told the battery has been tested and is ok so are just going to return it. Asked to speak to a manager but been told that none available until tomorrow it looks like I will have to take it to trading standards as not being fit for purpose as there's no way I am risking sending the bike back again. The battery cannot be posted until tomorrow even though on there website it says order by 4 for next day delivery and it's only 2. I have already wrote the complaints letter so still have a few days left for them to respond. I would ask all to avoid this company in its present state at all costs unless you want to be disappointed and out of pocket.

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Billyboots1's reply to Billyboots1's Comment

Written on: 26/11/2013

As suspected I had no phone call from any manager and my return has not been despatched back to me. I cannot believe they are still sending me emails about products they have on offer. How are they allowed to go on trading.

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Billyboots1's reply to Billyboots1's Comment

Written on: 02/12/2013

Still waiting been told twice now it has been sent I have contacted citizens advice and they have asked for my address to be able to report it to trading standards. I think anyone who has been a victim should do the same . It looks like all the bad reviews have been since October when I believe they have ceased trading and are hiding another brand s247 plc . Cannot believe they are still getting away with taking people's money.

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Manateegolfer's Response to Billyboots1's Review

Written on: 23/11/2013

Did you purchase direct or through Amazon? If Amazon they may help you. If Paypal open a dispute, if not contact your cc company. The item is not fit for purpose. Good luck but it seems certain the company are in big trouble

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Billyboots1's reply to Manateegolfer's Comment

Written on: 25/11/2013

Thanks for this I did purchase via paypal but it was a year ago my problem is I have sent it back for repair. Must of hit a nerve as I have had a response from the company. Let's hope they get it sorted as I actually love the bike when it works and really miss it in this wind and rain.