Smiths Detection has opened a service, training
and experience centre in Gurugram, India.

The US$1.5 million, 11,000 square feet facility features a
training centre, a rework depot, a customer call centre, a parts
warehouse and a customer experience laboratory.

“Smiths Detection’s continued investments in
the region reflects our commitment to the Asia Pacific and the
Middle East,” said Jerome de Chassey, Vice President for Smiths
Detection Asia Pacific & Middle East. “The new service, training
and experience centre in India will allow us to work with
customers to implement future-proof threat detection strategies
and provide training to use our technology most effectively.”

It will ensure the highest
level of training to Smiths Detection’s field service engineers,
technicians, and distributors across the region, with future plans
to include operator training for customers.

The customer
experience laboratory is designed to show how Smiths Detection’s
smart screening solutions can optimise the passenger experience,
improve operational efficiency and increase security
effectiveness. Live product demonstrations will be tailored to
customers’ specifications to simulate their specific end-user and
checkpoint operator experiences.

The centre will also feature a
rework depot that focuses on restoring high-value components to
full operational mode.

“India is expected to become the world’s
third largest air passenger market by 20241. Keeping in pace with
the changing landscape, we want to be able to offer our customers
enhanced support and training services that they need,” said
Vikrant Trilokekar, Smiths Detection’s Managing Director for
India. “Our new Service, Training and Experience Centre will
better enable our team to quickly respond and help our customers
find solutions that best address their growing business needs.”