Host Voice

When a guest wants to rebook with me it is very difficult for them to find me. Amazon has a "buy this item again" button. Why not a "book this host again" button?
Response from Airbnb
We are planning to begin the design process on a feature to address this problem in the next couple of weeks. We found that this is particularly important for business travelers looking to repeatedly visit the same city. Thank you for the suggestion!
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I'm not talking about one or two cigarettes, but of the guests leaving the place reeking of smoke.
Too many posts in CC are about this and the extra work they had getting the stink out before new guests.
Airbnb does not have hosts' backs by not taking a portion out of the security deposit.
Why? Smoking in a non smoking hotel room is punished by a hefty fine. Why do hosts get the slap on the wrist?!
There needs to be a better solution for this.
Response from Airbnb
Thank you for elaborating on the issues hosts face when dealing with smoke damage. We are just getting started on an initiative to identify how we can better support hosts that file claims for damage or for an inability to host that is not covered by the extenuating circumstance. There will be particular focus given to the claims process for damage that cannot be documented easily, like cigarette smells.
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This content has been translated and reposted from Florian & Theresa from the German language to English. We cannot ensure the precise accuracy and appreciate your understanding!
There should be an easy way to identify whether a host is operating privately or commercially. In Germany in particular, there are significant restrictions for private hosts, and private hosts cannot be compared with commercial providers. A label to indicate the type of host would provide guests with an accurate basis on which to decide which "host experience" they want to choose. I would suggest using the following labels: - Private host - Commercial host - Professional property management
Guests may also find it helpful to know about the host's availability. I would suggest using the following labels: - Live-in host (host lives in the same accommodation/in the same building) - Host or co-host is the local contact - Professional property management at the destination
Does that work? Do you have any additions or other categories?
Response from Airbnb
Thank you for this great suggestion. We understand that different kinds of hosts can offer different guest experiences. We also agree that it’s important to clarify the differences so that guests can more easily identify which properties will serve their needs, and which hosts are better positioned to meet guests’ expectations. The Airbnb team is currently looking into ways to collect more information from hosts to better clarify property differences to guests. Stay tuned!
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It’s a new year and we’re looking for new ideas. What new features and updates would you like to see on the Airbnb platform or mobile app? Don’t be afraid to think big! Also take a moment to browse ideas submitted by other hosts to comment and vote for your favorites.