Listening for Success

Objective:

To help participants develop effective listening strategies and create a development plan to improve overall communications.

Anticipated Outcomes/Benefits:

Improve sales call effectiveness and all interactions with customers. Increase the perception of trust & credibility from customers.

Overview:

This module will provide participants with an understanding of the strengths and weaknesses of their listening skills. They will then be taught how to actively listen

Teaching Method:

This module begins with a comprehensive online listening profile for each participant to show them what their current listening tendencies are using the 5 components of listening. They will be taught how to adjust the amount of the 5 components depending on the situation. They will learn the different types of feedback to provide customers and then do several practice sessions within their breakout groups.