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DeloitteOffice Services Supervisor in
Atlanta, Georgia

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Office Services Supervisor

Position Summary

The Office Services supervisor leads the tactical direction of the daily management of office services operations across one or multiple locations under the direction of the Operations manager (One Team Manager). They ensure a proactive customer-centric operation, in compliance with local and national standards, that supports a range of services including general office services and support (reception, mail, printing/production, supplies, kitchen/pantry management and upkeep), facilities management, security, life/safety, Tax Processing, etc.

They supervise and lead team members in support of these service areas fostering collaboration, empowerment, growth, and recognition within the team. They collaborate with management and leadership to implement office service programs with minimal impact to internal customers. Furthermore, they develop and regularly maintain strong organizational relationships with office customers and leadership, to deliver optimum services.

Overview of responsibilities:

Provides daily oversight for operations, facilities and office services according to established policies, procedures and service agreements

Models customer-oriented behavior and communications; coaches and counsels the team as needed. Provides feedback on performance

Serves as the subject matter expert for department software and AV equipment operation; provides training in the operation of related equipment and software and/or other systems

Serves as the subject matter expert for team related to Deloitte policies, national, and local protocols

Advises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessary

Collaborates and trouble-shoots problems with other internal functions/service groups, all external vendors and building liaison(s) as needed in support of office equipment and facilities

Maintains project schedules of work assigned to external vendors; monitors and tracks progress of assigned projects; follows up to obtain status report; prepares status summaries for review by the Operations Manager

Monitors the operating costs for the office(s), such as supplies, maintenance contracts, etc. and oversees processing/tracking of payments

Ensures Operations Manager is well informed on all aspects of team, projects and services with special focus on areas of concern/change

Provides back-up to team, as needed

Cross-trains in all team functions and becomes familiar with the roles and responsibilities of the Operations unit

Performs other tasks and special projects as identified by the Operations Manager.