CARE AND MAINTENANCE

We are confident that your newly installed door will operate smoothly and look good not just when new, but for years to come, and for your peace of mind our garage doors are covered by limited guarantees. All our doors are CE marked and our operators are tested with our doors to ensure a CE marked automation system is available when correctly installed under CE procedures. These guarantees are explained in more detail in the guarantee section, and should your door fail during the guarantee period, then subject to certain conditions, the manufacturer will repair or replace the affected part(s) at no charge. In the event of a claim you must contact Buy A Garage Door in the first instance and we will refer the claim to them.

WHAT DO I NEED TO DO?

In order to get the best from your door, and for your door to be fully covered by the guarantees, there are some things you will need to do throughout the guarantee cover period. You must look after the door, gear and accessories (see below), and to avoid possible damage to your door and comply with the guarantee conditions, only genuine replacement parts and accessories must be used.

SERVICING AND MAINTENANCE

You could think of your garage door in the same way as your car - it is easy to take reliable operation for granted, only noticing when the vehicle breaks down. To avoid this happening with your car, you have it serviced regularly and replace worn items to keep it in good working order and avoid it letting you down. The same needs to happen with your garage door. Our doors are built to last, but as you would expect, any mechanism needs to be looked after to work at its best (see below). You will need to make sure your door is maintained within the guideline period by a competent local garage door specialist, and that the service record section of your service passport is completed each time. The service record section can help to demonstrate that your door has received the correct care, if you do need to make a guarantee claim. Without an adequate record of service by a garage door specialist or other competent service provider guarantee claims will be subject to our discretion.

The more your door is used, the more likely certain mechanical parts are to wear out. As you would expect to pay for replacement of your car's tyres or brakes after a given mileage, the applicable wearing parts of your door and gear are not covered by the safe and reliable operation guarantee (although they would be replaced if they were found to have a manufacturing defect within the period of the guarantee). Check your door every 6 months and arrange for prompt replacement of any worn parts to avoid damage being caused to other parts of the door.

Certain door and operating gear components will need to be lubricated at regular intervals and you should also arrange for this to be done. See below or the instructions supplied with your door for more details.

DOOR GEAR MAINTENANCE

Immediately upon installation and no less than once a year (or 2000 door cycles), but ideally twice a year (or 1000 door cycles) thereafter, all springs, latches, wheel spindles and pivot points should be lubricated using a light lubricating oil (e.g. 3-in-1) taking care not to allow oil to drip onto the face of the door. Track runners must be kept clean and free of obstacles at all times, do not grease. Tighten screws, nuts and bolts as required (do not overtighten). Inspect at regular intervals (at least once a year).

Every six months (or 1000 door cycles) check all wear items (including lifting cables of Canopy doors over their full length). If any wear is detected contact your local garage door specialist and arrange for a replacement.

Non-replacement of worn items will invalidate the guarantee. Check operation and adjustment of all latches at least every six months. Too slow or too rapid opening indicates a need to adjust spring tension. This must be done in accordance with the instructions supplied with your door.

Springs are designed and specified to provide many years of trouble free operation, however they should be inspected for adverse wear at least once each year and replaced if necessary. If in doubt, consult your local garage door specialist for advice. Do not paint springs or any moving parts.

DOOR PANEL MAINTENANCE

Primed steel and base coat stained timber doors must receive a suitable exterior quality finishing topcoat immediately after installation. Timber doors must be finished inside and out. Surface finishes should be applied and maintained in accordance with paint manufacturer's instructions.

Low maintenance fully finished doors do not require any further additional surface treatment.

GARAGE DOOR SAFETY

Before opening or closing your garage door check that the area through which the door will travel is free from obstructions, especially children and pets, both inside and outside the garage, during the full opening and closing procedure. Take special care to ensure all persons are kept well clear of the closing edges between door and frame and also any side mechanisms.

Exercise particular care when opening or closing your garage door in high winds or where you do not have full control of its operation throughout the opening/closing cycle. If you feel unable to operate the door yourself, please seek assistance.

FINISHING

If you have chosen a door which does not have a low maintenance finish, or which is not 'fully finished', you must make sure the door is finished with a suitable paint or stain as soon as possible after installation and according to the paint/stain manufacturers' instructions. This will help to protect your door from damage and will also help to avoid corrosion and deterioration of the door panel.

Prima steel doors are supplied primed and should be finished with a suitable paint. Timber doors are supplied with a factory applied base coat stain, or fully finished with a base coat stain and a micro porous top coat wood stain. If your timber door is not fully finished, you should ensure it has both a suitable base coat and top coat woodstain, applied correctly to both the inside and outside of the door immediately on installation. Correct finishing is vital to protect your door, and should be repeated at intervals as advised by the stain/paint manufacturer.

CLEANING & CARE

Your door should be kept clean and any stains removed. You should also make sure the door doesn't come into contact with any caustic or acidic substance which could damage the door surface or structure (bird droppings are particularly damaging, as they are acidic and can attack the door surface). If you live in a coastal area, cleaning is especially important as salt is corrosive and over time can damage the door surface if not removed.

Should you damage your door panel and/or gear, it should be rectified immediately to reduce the chance of further deterioration and/or subsequent damage to other parts of the product.