May 18, 2011

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Revision History

Revision

Date

Comment

1.0

18-May-2011

Initial Public Release

Products Affected

Products Affected

VGATEWAY - CIAC-GW-K9

Problem Description

An issue has been discovered with the Cisco Access Control Gateway module that prevents configuration changes from being saved. This issue affects new modules running firmware release 1.0 through 1.3, or modules that have been reset to the factory defaults (hard reset). This issue occurs when the configuration change is applied using the gateway's web administration interface.

Background

Affected Gateway Modules:

New Gateway modules that include the factory-installed firmware image release 1.0 through 1.3

Problem Symptoms

Network settings do not get saved when configuring a new CIAC-GW-K9 gateway. The settings are entered and appear to be saved, but the interface reverts to the default settings. Factory resetting the gateway does not change this behavior.

Workaround/Solution

To resolve this issue, you must download and run a software patch. The patch can be used for CPAM version 1.0 through 1.3.

The following are necessary to apply the workaround:

A copy of the fixGateway.html software patch downloaded from the cisco.com support web site. The patch is included in the fixGateway.zip archive which also contains all the necessary documentation/instructions for the patch.

Log in to the Cisco Support Center. (NOTE: You must be a registered user of Cisco.com to access this page. You must also have a current Cisco support contract that is linked to your Cisco.com account to download software.)

Click Cisco Physical Access Gateway.

Locate the fixGateway.zip option and click Download Now. The compressed file includes the fixGateway.html patch and the release note instruction document.

Click Proceed With Download.

Perform the onscreen instructions to complete the download.

Once the download is successfully completed, perform the instructions in the release note document to apply the Access Control Gateway Patch.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered customer and you must be logged in.