Buying a phone

On a Telstra Mobile Plan, you purchase a phone to use with your plan and pay it off over 24 months. At the end of the plan, the phone is yours to keep.

Upgrade to a new phone after 12 months

With Telstra New Phone Feeling® included in your Telstra Mobile Plan, you also have the option to upgrade to a new phone after 12 months.

Provided you take up a new eligible 24 month phone and service plan, pay a one-off fee of $149, and return your phone to us in good working order within 14 days of upgrading – we’ll waive the remaining payments on your existing phone. If you want to keep your old phone, you’ll need to pay the outstanding balance on your device.

If your phone is damaged, we can organise to repair it for a fee – which will vary depending on your type of phone and degree of damage.

What's 'good working order'?

A phone in good working order is one that is fully functional and has no hardware, water or physical damage (other than minor scratches). It must also have all locking features like Find My iPhone (on iOS devices) disabled.

Need help if something happens to your phone?

With StayConnected Advanced™, you can exchange, repair or replace your phone for a service fee, up to twice a year – as well as recover up to 10GB of backed up data (photos, videos and contacts), with the StayConnected® app.

To help back up your phone and content, add StayConnected Advanced when you sign up to a Telstra Mobile Plan for just $15/month.

A same or similar replacement phone will usually be dispatched by the next business day, for a fee of up to $190. For screen repair of eligible phones, a fee of $99 applies. An exchange or replacement device is usually a refurbished device that’s the same model as your current device, or a comparable device.

You can only make two exchanges, replacements or repairs in each 12 month period of your service plan.

Leasing a phone

Get the latest phone this year and next

On a 24 month Telstra Mobile Lease Plan, you don’t own the phone, you make monthly lease payments – with the flexibility to upgrade your phone after one year.

Provided you take up a new 24 month eligible phone and service plan, and return your phone to us in good working order within 14 days of upgrading, you’ll pay:

$99 to upgrade after 12 months; or

$0 to upgrade after 18 months.

Additional fees apply if you return the phone damaged.

Rest assured with Mobile Swap Assure

Add Mobile Swap Assure for just $10/month when you sign up to a lease plan and you can upgrade your phone for a new one anytime, regardless of damage, for a flat fee of $190 when you sign up to a new eligible 24 month phone and service plan.

You can redeem Mobile Swap Assure twice in each 12 month period from the start of your initial plan.

What happens at the end of a lease?

As you don’t own the phone, you need to return it to Telstra. If the phone is damaged, additional fees will apply. Alternatively, you can choose to buy it at the fair market value advised at that time.

What's 'good working order'?

A phone in good working order is one that is fully functional and has no hardware, water or physical damage (other than minor scratches). It must also have all locking features like Find My iPhone (on iOS devices) disabled.

What if I damage my phone?

If you don’t take up Mobile Swap Assure and your phone is damaged during your lease, you can either:

Get it repaired by Telstra or the phone manufacturer (fees will vary depending on the nature of the damage. You won’t be charged if it’s covered by warranty or Australian Consumer Law); or

Pay a damage fee when you upgrade after 12 months or when you return the phone to us.

If you upgrade or return a damaged phone, a fee of $229 will apply for minor damage (such as a cracked screen). For more significant damage, the amount you’ll pay depends on how long you’ve been in contract at the time you upgrade or return the phone. You’ll pay:

Up to $499 if you’re 12-18 months in contract

Up to $399 if you’re 19-24 months in contract

Up to $299 after 24 months in contract.

These fees are in addition to any early termination charges and accessories charges, if applicable. We’ll help you assess the condition of your phone at the time.

Worried about going over your data limit?

Now you have options for managing your data usage. You can either:

say goodbye to excess data charges with Peace of Mind Data included in this plan; or

opt out of Peace of Mind Data and switch to Extra Data for $10/GB per mth.

Peace of Mind Data

With Peace of Mind Data, you won’t be charged if you go over your monthly data allowance. Instead, your speed will be capped at 1.5Mbps (which isn’t suitable for HD video or high speed applications, and means that some web pages, social media content and files may take longer to load), and slowed further during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, user numbers and download sources.

Peace of Mind Data is for personal use in a smartphone or tablet in Australia only, isn’t shareable, and the FairPlay Policy applies.

If speed is your thing

If you’d prefer to keep using data at standard speeds past your monthly data allowance, you can opt out of Peace of Mind Data at any stage and have Extra Data automatically added to your service at $10/GB, for use in that month.

You can switch between Peace of Mind Data and Extra Data once a month through the Telstra 24x7 app or Telstra 24x7 My Account.

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Worried about going over your data limit?

Now you have options for managing your data usage. You can either:

add Peace of Mind Data to this plan for $10/mth and say goodbye to excess data charges; or

have Extra Data automatically added to your service for $10/GB per mth.

Peace of Mind Data

With Peace of Mind Data, you won’t be charged if you go over your monthly data allowance. Instead, your speed will be capped at 1.5Mbps (which isn’t suitable for HD video or high speed applications, and means that some web pages, social media content and files may take longer to load), and slowed further during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, user numbers and download sources.

Peace of Mind Data is for personal use in a smartphone or tablet in Australia only, isn’t shareable, and the FairPlay Policy applies.

If speed is your thing

If you’d prefer to keep using data at standard speeds past your monthly data allowance, Extra Data will be automatically added to your service at $10/GB, for use in that month, unless you opt in to Peace of Mind Data.

You can switch between Extra Data and Peace of Mind Data once a month through the Telstra 24x7 app or Telstra 24x7 My Account.

Which type of plan suits you?

With a Telstra Mobile Plan, you pay off your phone over 24 mths and own it at the end. Or you can redeem New Phone Feeling, included in your plan, to upgrade your phone after 12 mths for $149 when you return it to us in good working order and take up a new eligible 24 mth phone + service plan.

Telstra Mobile Lease Plans are great if you like having the latest phone and don’t want to own it. You can upgrade your phone after 12 mths for $99 (or $0 after 18 mths) when you return it in good working order and take up a new eligible 24 mth phone + service plan.

All plans include

Live sport. Data-free.

Watch your favourite sport all year round with AFL, AFLW, NRL, Netball and the Hyundai A-League streamed live, fast and data-free. Excludes NRL Grand Final & State of Origin. AFL/AFLW/NRL live games are limited to a 7" viewing size.Learn more

Enjoy a new release rental

All for use in Australia. Calls and messages to standard Australian numbers. Two minute standard call is $2.
Data Packs: Any unused data allowance, including any Data Pack allowance, expires at the end of each billing month.

StayConnected Advanced Need help if something happens to your mobile? Find out more

Save $480 over 24 months

Take up the XXL plan before 03/11/2017 and receive a $20 monthly credit. Price shown after discount applied.

Save $480 over 24 months

Save $480 over 24 months

Take up the XXL plan before 30/04/2018 and receive a $20 monthly credit. Price is shown after discount applied.

$20 credit offer: Credit will continue until you cancel or recontract your plan or move to an ineligible plan.

Bonus Data: Will remain on your account until you recontract, cancel your plan or move to an eligible plan. Unused data expires monthly.

Our lease plans

With our lease plans, you’re leasing your eligible phone on a 24 month Device Lease Contract with a service plan – you don’t own the device.

If you upgrade, you must return your old phone within 14 days of entering your new eligible service plan. If you don’t return it, we’ll charge you a non-return fee, which is up to the device’s fair market value (to be advised at the time) plus 20%.

At the end of your lease, you must return the phone undamaged. If it’s damaged, you’ll pay the damage fee. If you don’t return it, (subject to our approval) you’ll continue to pay your monthly lease payments for up to 6 months, then a non-return fee of the device’s fair market value (to be advised at the time).

You can offer to purchase your phone device at the end of lease. Be sure to remove the SIM and any personal or confidential data from the device before returning it.

If you cancel your lease early or we terminate it for your breach before month 12, you must pay any remaining monthly lease payments (excluding any discounts as a result of your eligible service plan) and you will then own the device. If you cancel early or we terminate it for your breach after month 12, you can return the handset and pay $99 if it's undamaged or up to $499 if it is damaged or you can keep it and pay fair market value (to be advised at the time) and then own the device. All of these fees and payments are on top of any early termination charges for your service plan and accessories.

Call rates

Standard 2 min call costs $2.

All for use in Australia. Calls and messages to standard Australian numbers.

Visit a Telstra Business Centre to return your old phone and sign up to a new plan.

Learn more

Swap Assure

For just $10 per month, Assure gives you the ability to upgrade your damaged phone at any time and in any condition for a flat fee of $190 when you sign up to a new 24 month handset and service plan.

How to get Swap Assure

You can get Swap Assure as part of the check-out process when you lease a mobile phone in our online shop.

Data Packs

Top up your monthly data allowance and do more of what you love online. Our Data Packs give you an additional data inclusion to use in Australia each month for an ongoing monthly charge

If you already have a Telstra post-paid mobile, mobile broadband or tablet plan, you can add a Data Pack now.

On activation you'll receive the full allowance and be charged the full amount regardless of when in your billing cycle the data pack was purchased. A data pack will incur a monthly charge until you remove it from your service.

Things you need to know:

Data Packs are for use in Australia.

Any unused data allowance, including any Data Pack allowance, expires at the end of each billing month.

If you add a Data Pack part way through your billing month you will be charged for the full amount for your new Data Pack, regardless of when in the billing month you make the change.

If you do not already have Extra Data, this will be added to your service when you purchase a new Data Pack. Extra Data automatically tops-up your data allowance in blocks of 1GB for $10 each when you have gone over your monthly data allowance.

StayConnected Advanced

Need help if something happens to your mobile?

StayConnected AdvancedTM is a fast exchange and replacement service providing protection for your phone or tablet. We'll get you up and running with a mobile, dispatched by the next business day, with the ability to restore your backed up data via the StayConnected App.†^

StayConnected Advanced® includes:

Swap, Replace or Repair your device

A fast exchange and replacement service providing protection for your phone or tablet. Dispatched by the next business day. A service fee of up to $190 will apply.†

Find the answers to your device questions with the StayConnected app. Full of interesting facts and handy notifications, it helps you get the most out of your device.

†Things you need to know: to request your replacement device (usually refurbished) by the next business day, the device must be in stock and ready to ship and the service request must be lodged by 2pm AEST. Screen repair devices are excluded from next day delivery. You are eligible for up to two device exchange, replacement or repair requests in each 12 months from the date of registration.

^StayConnected App is only compatible on iOS & Android.

Unlimited SMS/MMS

With our Go Mobile plans, we have messaging covered. Get unlimited SMS, MMS and MessageBank retrieval to standard Australian numbers as part of your new plan.

You will be charged if you call, SMS or MMS international numbers.

The main charges that apply are:

50¢ for SMS per message per recipient to any standard international number.

75¢ for picture, audio or video per message per recipient to any standard international number.

Foxtel Now

With this plan, you get Pop and Lifestyle as your entry pack valued at up to $300. Stream the latest TV shows and lifestyle content to your TV at home or to your mobile.

The length of screen diagonal is 6.28 inch when the four rounded corners on the screen are stretched into right angles (the actual size is smaller).

OPPO R15 Pro has a 20MP front camera, and 20MP+16MP for the rear camera for better user experience and imaging effects, the OPPO R15 can produce photos of about 8MP, 12MP, 16MP and 20MP when operating in different modes. The actual output of pixel shall be subject to the settings.

A.I. face recognition process can be done in 0.08 seconds. It doesn’t include the time to active a bright screen and camera before face recognition.

5 minutes of charging supports 2 hours of talk time: Data from China Ceprei Laboratory test reports. Test environment: temperature of 20°C - 30°C, relative humidity 45%-75%, pressure of 86 - 106 kPa. Testing conditions: All applications and functions (including VoLTE voice calls) except those for normal calls are turned off with 1% power remaining in the mobile phone battery, and use a standard power adapter to charge for 5 minutes. After charging, answer a phone call for 2 hours in a black screen with call volume at 50% at a place where the available mobile phone signal is maximum. Actual talk-time may vary depending on the specific conditions of the phone.

The previous generation of mobile phone that mentioned in the page refers to R11s.

3430mAh is typical battery values for OPPO R15 Pro.

Product pictures are for reference only. Please refer to the actual product. Certain product specifications and descriptions may change due to reasons like changes in suppliers. Please refer to the actual product. The data in the page came from the designed technical parameters by our company, and test data from the laboratories and from our suppliers. In actual circumstances, the data will differ slightly, depending on the test software version, specific testing environment, and specific version.

OPPO R15 Pro is not a professional-grade waterproof mobile phone. The splash, water, and dust resistant performance under normal conditions reaches the IP67 level under the IEC 60529 standard according to the tests conducted within a controlled laboratory setting. The anti-splash, water resistant, and dust-proof performance is not permanent, it may decline gradually due to daily wear. Please do not charge the mobile phone when it is in damp conditions. Please refer to the User Manual for the cleaning and drying instructions. Damages caused by liquid immersion are not covered by the warranty.

Telstra 24x7™ Apps

Our network: The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you'll automatically switch to our fastest available 4G or 3G. Check coverage at telstra.com/coverage.

Device Payment Contract: If you cancel early your remaining device payments and total min cost may be higher.

Talk, Text and Data: Excludes calls/SMS/MMS to premium numbers, 12xx, satellite numbers, content charges and use overseas. If you do not have a Peace of Mind data enabled on your plan and you go over your Monthly Data Allowance, we automatically add data a 1GB block for $10 for use that month.

Mobile Lease Plans: You must lease an eligible phone for 24 months. You don’t own the phone, and must return it at the end of the lease unless you make an offer to purchase it. If your lease is cancelled within 12 months you must pay a fee based on the RRP of your phone. If your lease is cancelled after 12 months you can return the phone and pay $99 if in good working order. In both cases you must also pay any additional early termination charges or AROs. Additional fees up to $499 apply if you return a damaged phone, the locking features have not been disabled, you cancel your lease early and return a damaged phone or you don't return your phone at the end of your lease. Learn more about leasing at telstra.com/swap

Peace of Mind Data: After your included data allowance, data speeds capped at 1.5Mbps (which is not suitable for HD video or high speed applications, and means that some webpages, video/social media content and some large files may take longer to load) and slowed further during busy periods. For personal use in a smartphone only. FairPlay Policy applies. For use in Australia.

Extra Data (BYO): For our Medium and Large plans, if you have used all your Included Data you can choose between Peace of Mind Data or Extra Data once per month.

Extra Data MRO/Lease: For our Small, Medium and Large plans, if you don't choose to add Peace of Mind Data, you will automatically be on Extra Data.

Extra Data Tablet: For our Large plan, if you have used all your Included Data you can choose between Peace of Mind Data or Extra Data once per month.

International Day Pass: International Day Pass charge of $10/day (Australian Eastern Standard Time) applies when you use your phone in an eligible roaming country. Day Pass and any unlimited International Roaming allowance applies to standard fixed and mobile numbers while in eligible roaming countries. Visit telstra.com/overseas for details

AFL/NRL/Netball Live Pass: All Telstra post-paid and pre-paid ($30+ active recharges) mobile customers are eligible. Only Suncorp Super Netball, Australian based test matches and Fast 5 World Series live. Data-free on the Telstra mobile network. Compatible device required. For use in Australia. For more info: telstra.com/livesport