What is automatic wallet funding (auto-funding)?

Auto-funding is a feature for master accounts that helps to make sure that you don't lose a subscription or fail to get your pre-order on time because of a missed payment.

This works by using the default payment method linked to your account to automatically top up your wallet with the subscription renewal/pre-order price. If your wallet funds cover the payment we will not charge your payment method.

We will usually ask you to provide your payment details and we will switch auto-funding [On] when you subscribe to a paid service, but not when you place a pre-order.

When might I be automatically charged?

If you purchase a subscription service, like PlayStation Plus, we will switch on auto-funding, so that the default payment method linked to your account will be debited on renewal date if you do not have enough wallet funds.

We do not switch auto-funding on when you place a pre-order; so you will need to either ensure your wallet has sufficient funds when we take the pre-order payment or switch on auto-funding through Account Management.

You can also remove payment information at any time. However, please note that removing payment details will not stop your wallet being charged for subscriptions or pre-orders that have not been cancelled if there are enough wallet funds.

Auto-funding for child family members

When you create a family account, any family members under 18 don't have a wallet. This means that auto-funding is not available, so child family members can't buy automatically renewing subscriptions.

Pre-orders are usually paid for immediately so, provided the following conditions apply at time of purchase, we can automatically take payment from the Family Manager's account wallet:

The Family Manager has enough funds in their wallet. The Family Manager's default payment method is never debited for a child family member's purchase - even if auto-funding is switched [On].