'Anger' with supplier

Ankit says sales are 40 per cent down since the news spread that the Hounslow Creams had been told 'major improvement' was necessary and slapped with a one star food hygiene rating.

He couldn't sleep for three days at one point while worrying about the impact of the score, he said.

But he insists the low score was down to one isolated incident - albeit one that's difficult to swallow.

Ankit said: "What happened last time was that someone complained about having plastic in their ice cream.

"We had received broken items from the manufactuer.

"We made sure they stopped their whole production line to find the problem.

"I spoke to the customer and she was satisfied I dealt with it."

The inside of the new look Creams in Hounslow after its revamp (Image: Creams Hounslow)

Ankit says he feels frustrated with both the manufacturer and those who delivered the ice cream, for handling it in a way that he says led to plastic being in the product.

Asked by My London if he was angry with the supplier, Ankit added: "Yes, 100 per cent.

"It was the people handling the product though.

"Now the product comes in labelled fragile boxes.

"I personally go through 40/50 boxes each time, opening them to make sure they’re not broken now."

The man who runs Creams in Hounslow says there have been improvements to packaging - such as clear fragile labelling from suppliers - since an incident which left plastic in a customer's ice cream (Image: Creams Hounslow)

New look Creams

In recent months the Creams in Hounslow has been completely refurbished.

Ankit says the transformation has been so impressive that the food hygiene inspector was left 'mesmerised' when she came to rescore the premises.

He added: "There were issues with the supplier but they’re now resolved.

"To reiterate how we dealt with this issue, we oversaw a complete refurbishment of the premises, and are pleased to announce that since its reopening, it has been awarded a 5* rating, following a recent food safety inspection.

"We feel we have acted honestly and openly with this situation and will endeavour to ensure that all Creams locations maintain our high standards moving forwards."

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