Description

Context Services's REST APIs provide access to UCS (Universal Contact Server) resources (data entities) via URI paths. To use a REST API, your application will make an HTTP request and parse the response. By default, the response format is XML. If you wish, you can request JSON instead of XML. Because the REST API is based on open standards, you can use any web development language to access the API.

About UCS

Universal Contact Server (UCS) interfaces with a database that stores data on contacts (customers). As the classic UCS, it works with Genesys eServices (Multimedia). With an optional set of additional capabilities known as Context Services, it works with other Genesys products and solutions, such as Genesys Voice Portal and Conversation Manager.