Support Center

Why did I get a customs/post office charge when I received my order?

Last Updated: May 15, 2017 10:00AM PDT

We currently ship all goods purchased in the Klei Store from the USA. While we do our best to avoid them, there are times where our customers may have to pay taxes or additional fees beyond the store's shipping costs. This is entirely dependent on the shipping method selected and the importing country's customs and tax laws. Please be aware of your country's tax and customs policy before you order.