In my personal experience, the device started having the screen shaking/jumping.Text becoming blurry. I also experienced persistent graphics (graphics remaining on the screen after closing/minimizing windows) I had both darkening of edges of the screen inside Windows and the reverse on the Surface Splash Screen.

This occurs after the device has been on & in use for some time, though not under particularly heavy load. Several Google Chrome tabs open. The back of the device would be quite warm to the touch.

The jumping of the screen and blurring of the text renders the device unusable, and so far no fix has been able to permanently resolve this or prevent it from re-occurring.

The earliest posts on the issue seem to be from as far back as December 2015 and Computer World even did an article on the fact in April 2017 that users have been reporting the problem with ZERO resolution from Microsoft (even though they imply the issues started in April 2016) aside from offering refurbished replacement and pushing people to out of warranty status and then charging for a replacement.

I have been trying to liaise with Microsoft escalating the issue, but at current nothing is truer than this post.
(With 1053 owners reporting the issue in this thread) and a myriad of posts with the same symptoms.

Have been waiting to hear from Tier 3 support for a week now, when I contacted support to follow up was told that they called and email. Both untrue. I have no missed calls or voicemail (Google Voice #) nor do I have anything in my junk mail, deleted mail or inbox. After I created a BBB claim, I got an email from the "Case Manager Re-Escalations" and then got another email from a Customer Relations Manager...off course though I again have to wait till next week to continue corresponding with them. Apparently they don't work weekends.

Lovely to know how much of a priority Microsoft's customers are

Last edited: Oct 20, 2017

I do not respond to PM's or emails for personal support.
Please direct your queries to the appropriate forums, our community is willing & able to help!

Looks MS got a real fight on their hands! I assume you already tipped the usual tech blogs?

Click to expand...

I have been trying to get them to pay attention for weeks, nobody has bitten.
Seeing reports of nSP's experiencing it as well. Will need visual confirmation as there is another bug that occurs at low brightness levels in relation to adaptive brightness.

I do not respond to PM's or emails for personal support.
Please direct your queries to the appropriate forums, our community is willing & able to help!