Case Study

Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.

News

IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.

Keep on learning!

Gamification works for learners of all ages, and is the most effective way to introduce new material into a job role. When employees have regular access to their performance and quality scores online, they’re more motivated to provide their supervisors with honest feedback—which leads to better interactions and happier customers. Learn more by downloading the Improving Performance Variability: Coach for Results eBook now.

The movies may depict them as future enslavers of humanity, but in reality, robots are pretty darn useful when trying to help our agents solve simpler issues faster. Watch our video on robotic automation, and discover how robotic desktop automation (RDA) and robotic process automation (RPA) empower our agents to deliver an insanely great customer experience!

Hiring from within is important, as is implementing a robust leadership training system. But to ensure success, we must all adapt to new ways of learning and retaining information. Gain further insights by reading the Improving Performance Variability: Guide Your Guides Capabilities for Consistency eBook now.

A major shipping and logistics company’s agents were spending too much time on tedious work— and it was taking them away from focusing on important tasks. We knew that the monotonous work could be automated. Enter our RPA solution!