Specialist, Commercial Services

DESCRIPTION

Description

Permanent position, 37.5h per week

Work schedule: candidates must be fully available and flexible from Monday to Sunday, between 8am to 8pm

Responsabilities:- Primary focus is providing exceptional service with ownership for first point of contact resolution for PCCG Commercial clients who prefer to use alternate channels (i.e. phone, internet or email)- Retaining and expanding the profitable business of customers and providing excellent customer service to achieve growth, service and profitability objectives- Ensuring timely and effective resolution of any customer request, including those that are forwarded to other Bank or non-Bank groups (i.e. Branch, Mutual Funds Call Centre, etc.)- Use discretion to service customers within specific working guidelines- Build, enhance and protect relationship with CLOB Direct clients through provision of sophisticated and specialized commercial banking products and services- Responsible to meet/exceed productivity targets, sales referral and customer satisfaction goals.- Identify cross-sell opportunities to maximize CLOB Direct share of wallet- Apply relationship selling principles and techniques to uncover customer needs, matching Bank products and services to meet client requirements- Identify customer lending/credit needs and refer these clients to the appropriate sales area - Consistently meet/exceed client expectations- To engage in high quality client interaction demonstrating empathy, etc.- Cultivate relationship with branch channel- Live our values Qualifications

Qualifications:- University Degree/College Diploma or High School Diploma and equivalent work experience

Core Personal Attributes/Talents:- Follows through on promises- Desires to do better and be better- Analyzes tough problems and find creative solutions- Has a strong desire to continually learn- Flexible and able to thrive in a fast paced environment- Inspires confidence in others

Other Personal Attributes/Talents:- Takes responsibility and enjoys accountability- Assertive, confident and has the ability to be persuasive- Has a positive, enthusiastic outlook- Is a team player and with focus on the good of the team- Builds rapport and put others at ease- Has discipline with a strong attention to detail- Articulate, concise and comfortable talking to internal or external clients and team members, face to face or on the telephone

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at www.bmo.com/careers.

BMO Financial Group is committed to an inclusive, equitable and accessible workplace. By embracing diversity, we gain strength through our people and our perspectives. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Job Call CentrePrimary Location Canada-Quebec-Montreal