How far is the router from the tv?If possible, can you please (at least temporarily) plug the tv directly into the router via a wired ethernet/lan cable, and let me know if you can get connectivity that way?

The router is 1 room away. I can't plug the wire into the tv because it needs to remain plugged in to the modem.

Customer:replied 1 year ago.

Are you there? We have Charter Cable tv.

Customer:replied 1 year ago.

Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.