HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

12/247am-4pm

12/25Closed

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll inspect lights, air filters, belts, and more. Plus, our team believes in providing the best auto repair possible all at reasonable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 86 Reviews

5/ 5stars

on December 17, 2018

5/ 5stars

by Chuck C

on November 8, 2018

Visited on several occasions over many years. Happy with the service

5/ 5stars

by Marie R

on October 6, 2018

Excellent service - wonderful people service from the entire team, everyone listens to our concern and work together to make sure whatever concerns the client has is taken care and work is done quick and efficiently always accomadate he client and make sure the vehicle is going in perfect running condition. I am extremely please with the service in all the Firestone locations I have taken my vehicles for repairs. Long time client.

5/ 5stars

by Marie R

on October 6, 2018

Amazing technicians. Everyone so kind and welcoming. Listen to my concerns and the problem was taken care of.

5/ 5stars

by Roger

on September 28, 2018

5/ 5stars

by Marie R

on September 8, 2018

Easy to get to from were I live. Friendliness of the staff. Took time to look in my history and determine what was needed to maintain my car in working order. I have always brought my car for repairs at Firestone and will continue.

5/ 5stars

by Marie R

on September 7, 2018

Amazing staff/ Extremely helpful and listen to all my concerns. Brandon and his team could not do enough in assisting with my car repair, making sure everything was explained to me. Checking my auto history in which determines the correct repairs. Comfortable and easy to get to location.

5/ 5stars

by Marie R

on September 7, 2018

Amazing service - work was explain to me , were I understood what the repair entail. Everyone I talked to was friendly and answer all my questions. Brandon the supervisor was amazing, he understood exactly what my concerns were. I have been a customer of Firestone for a very long time and I would not take my car anyplace else. I recommend Firestone to all my friends. Having the Firestone Card is a blessing. I want to thank everyone for their kindness .

5/ 5stars

by Jessica V

on August 30, 2018

They are really fast, and does the job right! My mechanic Vanessa always happens to do my car and does a great quick job. They fit me in even though they where crazy booked! They said it might take 2 hours but they had me in and out in less than 1 :)

5/ 5stars

by Kamille C

on July 23, 2018

My experience was great

5/ 5stars

by Celeste

on July 7, 2018

I hit a pothole on 290 late on 7/2 (after they closed) and yet they managed to order and replace two tires on 7/3 so my holiday was not interrupted. These guys are responsive, fair, and competent. I highly recommend them!

4/ 5stars

by Rebecca B

on July 2, 2018

Customer service was great. Jose helped resolve my issues. Took a bit longer than expected but price-wise was worth it.

1/ 5stars

by Shouvik D

on June 8, 2018

I towed a car that was not even cranking. I showed Autozone my batteries the previous day and they said the battery is fine. Overnight the battery discharged completely so I towed it to Firestone. They said the battery is dead and when I asked what is the cost of new battery and what are my options, they suggested a significantly expensive battery. I looked online and found another battery that was cheaper and suitable for my car. When I asked the sales person he said we can fit that in. WHY I WAS NOT INFORMED ABOUT OTHER BATTERY OPTIONS ON FIRST PLACE? AFTER I SEARCHED ONLINE THAT PRODUCT MAGICALLY APPEARED ON YOUR INVENTORY? Totally dissatisfied with the work. I now wonder if the battery was actually dead or the sales guy just made it up to sell a new battery. In labor too, I was charged separately for Battery inspection ($25.99) and again for battery installation ($30). Most of the other store never charges for battery installation. I think Firestone is a cheat and won't suggest anyone to go there. Would definitely give a bad review as well in google so that others get benefited with it hopefully.

5/ 5stars

by Bill L

on May 21, 2018

For more that ten years I've been taking my cars to Firestone for great quick efficient service and they've never let me down. I highly recommend Firestone care to all of my friends! I'm a complete moron when it comes to cars but they never make me feel like I am. I will go to them FOREVER!

5/ 5stars

by Rosalind

on May 17, 2018

Good service.. Fast..listened to my request and did exactly as requested..I am very satisfied.

5/ 5stars

by James w

on May 1, 2018

Great service I was in and out in less than an hour

5/ 5stars

by Peyton M

on April 8, 2018

5/ 5stars

by Miguel

on March 29, 2018

Great place to get your car running well.

2/ 5stars

by Chuck

on March 17, 2018

Worst service ever. Long wait and too much pushing other sales

5/ 5stars

by Miguel

on March 10, 2018

This Firestone has very knowledge and experienced people to service your car. They're genuinely concerned about your car and are prompt in fixing it. They're technology really helps them to zero in on the problems your car maybe be experiencing. Check them out.

5/ 5stars

by Johnny C

on February 11, 2018

5/ 5stars

by Nicole

on January 13, 2018

Wonderful surprisingly fast service

5/ 5stars

by Stephanie B

on December 30, 2017

Awesome job Matt and crew! Fast friendly and clean

4/ 5stars

by Anita J

on December 14, 2017

1/ 5stars

by Pleas

on December 12, 2017

Constant return for same repairs and being told repairs where done when they were not. Have warranty, so looking for options.

3/ 5stars

by J

on November 21, 2017

5/ 5stars

by Thressa K

on November 17, 2017

Jeff in St Charles provided great service and is someone you want to know. He doesn't waste your time but makes sure the job is done right.

5/ 5stars

by Doug S

on November 13, 2017

Fast, friendly service with great prices

5/ 5stars

by Giovanni M

on November 5, 2017

Would like to commend the assistance of Brandon, the Manager, who took care personally of an expected issue with my car after my preventive winter maintainace. Thank you for your valued assistance.

5/ 5stars

by Jack R

on October 13, 2017

I am a disabled and on fixed income. I took my vehicle in for tires. They worked with me on other problems. They helped my get my vehicle back on the road. I did not know how I was going to get this done. but they went out of there way to help me.

5/ 5stars

by Karrie s

on September 13, 2017

They fixed all problems today. Appreciate the guys

5/ 5stars

by Larone R

on September 5, 2017

Great customer service

5/ 5stars

by Kevin V

on September 4, 2017

5/ 5stars

by Shelley M

on August 26, 2017

I can count on this team!

5/ 5stars

by p w

on August 23, 2017

Excellent customer service! Emergency repair completed two hours early and for less money than the original quote! Great communication during the entire process. Thank you so much

5/ 5stars

by TEST

on August 16, 2017

TEST

5/ 5stars

by Ahmed b

on August 5, 2017

5/ 5stars

by Olukorede O

on May 28, 2017

5/ 5stars

by Scheree

on May 8, 2017

Always friendly and polite

3/ 5stars

by Bhim n

on April 23, 2017

5/ 5stars

by lawrence d

on April 11, 2017

O apoligize for my earlier comments first pf all matt the manager went out his way to install 3 tires while saying it may not be ready today having coming to firestone for inspection after wards matt contacted me to extend additional service for my air pressure what i liked him being personal an letting me know should i have a problem call him thats what i like about firestone an the techs very professional

5/ 5stars

by Dennis

on December 20, 2016

Purchased new run flat tires at store. Very professional, and very well mannered. Went out of their way to call warehouse for me, and bring tires next business day. dropped car off, and called me later in day to pick up. very easy

4/ 5stars

by cheri C

on December 19, 2016

1/ 5stars

by Janet B

on December 15, 2016

On December 13, 2016, I went to Firestone at 2522 S Academy Blvd, Colorado Springs, CO to have a flat repaired using the Road Hazard warranty I purchased with my tires. Brandon was the person who was working at the counter. According to my work order I was helped at 9:34 am with an estimated finish time of 10:30. I waited in the lobby. I also asked about getting my free alignment but Brandon indicated it would take an additional 1 – 1.5 hours. I told him I didn’t have that much time so I would do that at another time. Around 11:10, I went to the counter to find out why it was taking so long. I waited behind the lady who was currently being helped by Brandon. Apparently she had brought in her vehicle earlier for tires also. She said had asked 3 different times to ensure her vehicle would be ready by a certain time because she had to be in to the Breckenridge area by 1:00 and had to drive up a hill to get to a cabin and wanted to ensure she had good tires for the weather. After waiting at Starbuck for some time she returns to Firestone. Brandon tells her he didn’t have the tires at his location and still needed to send someone to get the tires from the downtown location. He meant to call the lady but hadn’t found the time yet. Needless to say she was furious and I could hear her afterwards on the phone trying to arrange to get another vehicle to drive while her old, not safe tires according to Brandon, were being put back on. My turn at the counter: Brandon went to get my work order from the window. Stated the mechanic said I needed new tires based on the tread and Brandon proceeded to tell me what tires he had available. I told him that I didn’t have the time, as I indicated to him when I first came in, and I needed my car. He went to get the keys. I waited an hour and forty-five minutes to find out the tire couldn’t be repaired. I asked Brandon why it took so long. He said because the mechanic was waiting for him to tell him what to do. My thought after that was Brandon seems like a nice person but he needs help because he doesn’t know how to manage his time vs customer service yet, something that some training could probably solve. Next day, December 14, after my optometry appointment I stop at Les Schwab Tires across the street. They can fix my tire for $14 plus tax. The day before, Brandon told me my tire can’t be fixed and tries to sell me tires for $366.24 (price based on the recommendation sheet he gave me). The Les Schwab Tire mechanic told me the tread is at a 4 and I do need to get new tires soon. Not only terrible service to me but to other customers as I witnessed firsthand. And it seems like Firestone is trying to pull a scam—can’t fix your tire buy new ones today.

5/ 5stars

by Linda

on December 7, 2016

They are always very helpful when I come here.

5/ 5stars

by Rocio H

on December 5, 2016

Great work very professional thanks!!!!!

5/ 5stars

by Naijing S

on October 28, 2016

5/ 5stars

by Dennis K

on August 3, 2016

Great job professionals, great price

1/ 5stars

by Dennis k

on August 3, 2016

5/ 5stars

by Mrs B

on July 11, 2016

My first time to purchase tires and was not sure the of the size and used the vehicle chart to get the right size tires. Upon searching I discovered the size purchased were not the correct size. I called and spoke with John explained the mistake of the tire size and he scheduled me to come back and have the correct size tires placed on the car, awesome, awesome thank you Jesus !!!!!!!!!!!!!!!!!!!! GREAT CUSTOMER SERVICE

1/ 5stars

by Lorala P

on June 21, 2016

They lied about what was wrong with my vehicle and tried to rip me off. They said it would cost over $1200 to fix they were full of it it was underv$200 parts and labor with warrantee on part and work. I am posting on all of my social media sites about these rip off artists...no one I know will ever go to these known crooks.

4/ 5stars

by liliana r

on May 9, 2016

They explain the problem and attended me with good service

5/ 5stars

by Terence S

on May 7, 2016

I chose this location because I needed a set of front tires back in 2006 and went to this Firestone location because it was on my way to work. I was not only impressed with the work but with the honesty of the person who took care of me. The current store manager is quite honest and give very good advice when it comes to the type of work that needs to be done. I appreciate his honesty. I'm sorry I don't remember his name. I went in for my annual oil change but informed him that the brake job that was done in March was good but my front brakes were making noise when I coasted to a stop. He upgraded the brake pads. Most would have installed the same type pads. This is going above and beyond in my opinion. This is the type of quality service I don't mind paying for.

5/ 5stars

on May 3, 2016

5/ 5stars

by CJ W

on April 19, 2016

Got me in and out in a timely manner, very happy with the service provided.

5/ 5stars

by Edward

on March 20, 2016

The staff is friendly and helpful and iv never felt more appreciated as a customer!

5/ 5stars

by Joshua

on March 13, 2016

This is the best place to go to to make sure your car gets fixed

5/ 5stars

by Joshua

on March 13, 2016

5/ 5stars

by Neel33

on December 24, 2015

Had to get a tire mounted. I was in and out of there in about 45 min. Guy who helped me was friendly and professional.

5/ 5stars

by Mkap

on December 18, 2015

Needed new tires; from start to finish I interacted with friendly faces and good attitudes. There are a million places to chose from but great service will win every time! Thank you Team for completing the task quickly and keeping me in the loop!!

5/ 5stars

by Mrohall

on December 8, 2015

Both times I dropped my car off before work to have it serviced, and both times I received my car on time. I didn't feel pressured for services, they were simply recommended. Thank you!

5/ 5stars

by Anonymous P

on December 6, 2015

Needed a new tire. Friendly and knowledgeable employees. Quick fix!

5/ 5stars

by OG 1

on December 5, 2015

I bought a set of 4 tires last week and received a great deal and great service from everyone. Special recognition to Javier, Vanessa and Bill !!!

1/ 5stars

by nonsenseservice

on December 1, 2015

I scheduled an oil and filter change 2 weeks ahead. I was told by a staff member that it'll take 1 hour so I said that I would wait. One hour and 40 minutes later I asked what was happening. A different staff member called the work area and found out they were waiting for an item (filter?). I asked how many more minutes because I'm 40 minutes overdue from what I was promised. He said 20 minutes. 20 minutes went by I asked for the status. He called the back and said they're still working on it. A one-hour wait became 3 hours, for oil change. That's ridiculous. What a waste of my time. Be honest and say 3 hours, don't tell me 1 hour if that's not feasible. To add insult to injury, I'm being charged $20 more than what I'd be charged at the dealership. The staff member who helped me agreed to give me a discount of 50% on the services to make it right. It was a good effort on his part, however my loss of 2 hours was worth more than $60 some dollars.

5/ 5stars

by ChaaaaBoooom

on December 1, 2015

This locations team went above and beyond its limits!

4/ 5stars

by amk77

on October 25, 2015

This is my first time using this location, and it was an overall good experience. Convenient location, service was quick and in the time frame requested. Also, they didn't try to get me to pay for more than the service I requested.

4/ 5stars

by Kimmy9

on October 23, 2015

Excellent service. Made an appt on the phone for the next day. They ordered a bulb for my break light. Rep was professional and friendly.

3/ 5stars

by Doc8

on October 20, 2015

The first service should have noted that the rim was bent and the repair would not hold.

2/ 5stars

by MartiOH

on October 1, 2015

I bought my car in for a realignment and in that regard the service was fine. During the "complimentary check up" they found that one of my headlights was out. They told me they didn't have the part in stock and that I could wait till tomorrow to have it fixed. I declined to pay the $50 for a replacement bulb but asked if I could leave my car overnight (since I can't drive with one headlight) and they told me yes, and it would be ready at 6 AM if I decided to repair the bulb. I agreed because I was tired and frustrated. I got home around 9:30 then received a phone call that my car was ready for pick up the light had be fixed. I'm not sure how they fixed it in an hour since they didn't have the part??? Anyway when I picked my car up the next morning they said they would email all the suggested repairs they found in the check up...I'm still waiting for the email...over a week later. Not terrible service but not excellent by any means either.

5/ 5stars

by Nages

on September 26, 2015

I had four new Bridgestone Drive Guard run-flats put on my Cadillac ATS. I left my car for the day and really did not need it back at any particular time. Customer service kept me updated hourly in the late afternoon on the estimated time of completion - they were fantastic. Also, these Drive Guards are so much better than the Michelin Primacys that came with the car.

5/ 5stars

by Belle L

on July 13, 2015

Thank you for the high quality professionalism exhibited by your staff.

5/ 5stars

by ChrisD

on June 17, 2015

I just had 4 tires installed along with an alignment. I wanted to commend your professional and courteous staff at the South Wabash Ave, Chicago, IL store #345100. I was first greeted by John-Eric Camacho who assisted me with the available tires for my Jeep. He was patient and sincerely courteous. The quoted prices were good. I left to get additional quotes which were all comparable. I returned because of the customer service at that store. When I returned Joseph Chelampath assisted me and was as professional and courteous as John. While I was waiting for service I heard the other advisers on the phone and saw them with customers in the store. Each of them too were outstanding with their service and very genuinely nice. Please share with the staff so they know it is appreciated and very good for business. I will certainly be back to that location for other services my vehicle may need. Thank you.

4/ 5stars

by Jeminence

on June 12, 2015

Great job installing my new tires and checking my brakes. Only suggestion is to make sure that staffing is available to service vehicle in a timely fashion. It doesn't take 2 hours to install two front tires!

5/ 5stars

by South L

on May 27, 2015

Firestone in South Loop is my go to for car care. I live close to the shop and they are always friendly and welcoming and get my car in and out as promised.

5/ 5stars

by cvincent

on May 22, 2015

I used them a week ago and everything worked out perfectly

5/ 5stars

by Marquia

on May 12, 2015

I am a die hard Firestone customer. My whole family has come for service at this location for years & years to service all of our cars. We have been here through the demolition of the old building to the remodeling of the current NEW building. I really appreciate the knowledge of the staff.

5/ 5stars

by Callaway1451

on May 2, 2015

I was stuck in a jam in downtown Chicago and I received somenof the best service ever. Fast, polite, and courteous.

5/ 5stars

by pmbanks64

on April 24, 2015

This was my first time using a Firestone for service, and I will definitely be returning.

5/ 5stars

by DonDon

on February 8, 2015

Been going there for years to both the Wabash location and the Elston Ave location.

2/ 5stars

by Gags

on February 3, 2015

They do a good work but customer service is as bad. The people don't know how to talk and respect the customers with Courtsey

1/ 5stars

by Jero

on February 3, 2015

I went to them because my truck would not start up and A oil change

4/ 5stars

by why u

on February 2, 2015

wonderful service great attitude - friendly staff very helpful

5/ 5stars

by 2000 M

on January 24, 2015

This visit was to check the tire pressure in my new Mazda6. The guys checked it easily and we caught up. I have used this Firestone pretty exclusively for the past 5 years with my old Mazda Millenia. The guys are always pleasant and helpful and extremely accommodating. I really appreciate them and the time, support, suggestions and honesty they shared as we took care of my car until its final days before I sold it a month ago.

4/ 5stars

by chinatown g

on January 24, 2015

came in to check my tire pressure due to my light came on. very quick even though they had to take my car inside to do it due to the hose they normally use was broken.

5/ 5stars

by rpickett50

on January 23, 2015

There work has always been excellent. They have a great location, service and the work has always met or exceeded expectations. Thanks!

5/ 5stars

by Coz13

on January 23, 2015

I have been going to Firestone for several years and always received the highest level of service and courtesy They stand by their work and keep you informed of the status of everything they are doing The costs are fair and work is done well.

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.