Monthly Archives: June 2015

PRESS RELEASE: Salesforce announced Salesforce Service for Apps and the general availability of Salesforce SOS. With Salesforce Service for Apps, powered by the Service Cloud, any company can now easily embed multi-channel customer service — including live video chat with a customer service agent — directly into mobile apps, giving customers an instant, contextual and connected experience. Continue reading Salesforce Unveils Service for Apps—the Future of In-App Mobile Support→

PRESS RELEASE: Verint® Systems Inc. announced the availability of the Japanese language version of its engagement management solution. Verint Engagement Management™ is comprised of customer service capabilities that include employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, web self-service and more. It is part of the broader Verint Customer Engagement Optimization™ portfolio, which also includes advanced solutions for customer analytics and workforce optimization. Continue reading Verint Announces Availability of Engagement Management Solutions in Japanese→