Answer: It is possible within every new or existing script. If you are using Editor Express then following figure shows the option to switch to dial-by-first name.

Question: I want to create a CME TCL script to perform functions like call queuing, hunt groups and music on hold.

Answer: It cannot be done with Cisco Unity Express customer script. Please get in touch TAC to configure CME or/and design a new TCL script.

Question: I want to install and use a script that can speak in two or more languages.

Answer:
You can install additional languages using CUE cli command "software install addon url <URL>". Once installed then there is a sample script on CCO called CUE-IVR-MultipleLang.3.0.2.zip. Use this script as reference design for your specific call flow. In case, you are finding problems then send email to ask-cue-editor@external.cisco.com along with debug traces. The procedure of capturing debug traces is mentioned above in another FAQ.