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FAQS

Tel: 1 (780)812-9202
E-Mail: info@bushkingapparel.com

Pierceland, Sask &
Cold Lake, Alta

Flat rate shipping
on all orders in Canada.

Shipping & Timeline Information

DOMESTIC SHIPPING:

All domestic orders are shipped via Canada Post Regular Parcel service. If items are in stock, please allow 2 business days for order processing. Once your order is shipped you will receive an email with a Canada Post tracking number and you will be able to see estimated delivery dates (typically 5-10 business days depending on your location). Out of stock items may take approximately 2 weeks before they are shipped. Bush King Apparel does not process or ship orders on weekends or company observed holidays.

INTERNATIONAL SHIPPING:

At this time, we are only able to ship internationally to the United States. All United States orders are shipped via Canada Post Tracked Packet USA service. If items are in stock, please allow 2 business days for order processing. Once your order is shipped you will receive an email with a Canada Post tracking number and you will be able to see estimated delivery dates (typically 10-15 business days depending on your location). Out of stock items may take approximately 2 weeks before they are shipped. Bush King Apparel does not process or ship orders on weekends or company observed holidays.

LOCAL PICK UP OPTION:

During the online checkout process you will have the option to choose pickup. Choose Local Pickup if you would like to pick up in Pierceland only.

Please allow up to 2 business days for your order to be fulfilled. You will receive an email confirmation once your order is packed and ready for you to pick up, along with directions and pickup times. Bush King Apparel does not process or ship orders on weekends or company observed holidays.

OUT OF STOCK ITEMS & TIMELINE:

Out of stock items may take approximately 2 weeks before they are shipped. Bush King Apparel does not process or ship orders on weekends or company observed holidays.

RETURNS, REFUNDS & EXCHANGES

We want you to be 100% happy with your Bush King Apparel purchase. If for any reason you would like to return your order for a refund or exchange, we only have a few stipulations:

The item(s) must be returned within ten (10) days of the original shipping date.

The item(s) must be in new condition – unworn (other than trying it on), unwashed and unused in any fashion.

The following Return Formmust be filled out and included in the package with your returned items.

The customer is responsible for paying return shipping

Sale items are FINAL SALE and are not eligible for refund or exchange.

In the case of refunds, you will receive a full refund of the product price plus any applicable taxes. Original shipping costs are NON-REFUNDABLE.

While not required, we highly recommend you return your product via a traceable method as we are not responsible for packages lost in transit. Please allow 7-10 business days for processing of your return. Once your return/refund has been processed you will receive an email confirmation, and a credit will be processed to your original method of payment. For exchanges, you will be emailed a new tracking number once your exchanged items are shipped.

TERMS & CONDITIONS

These Terms of Use govern your relationship with Bush King Apparel and your access and use of Bush King Apparel website. By accessing or using the website you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of Bush King Apparel All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. Bush King Apparel reserves the right to make changes to this website and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time that you transact with Bush King Apparel and each time that you access this website.

Bush King Apparel is not liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Bush King Apparel, or representatives thereof, are advised of the possibility of such damages, losses or expenses. Bush King Apparel does its best to provide you with products that go above and beyond your expectations based as closely as possible on the specifications you provide to us. However, Bush King Apparel is not liable for any damages that may come out of the fact that images, content, lettering, designs or any graphic that you upload, email, mail, describe or provide to us in any format may need to be resized, reformatted, sharpened and/or optimized to fit properly on the item to be printed on and/or adjusted for colour matching to what Bush King Apparel has available. While Bush King Apparel will do its best to ensure that you are satisfied with any product that you order, since there is art and creativity involved in all of our products, Bush King Apparel is unable to fully guarantee your satisfaction with the final product and nor is it able to exactly match any art, such as pictures and other graphics, provided.

You agree to defend, indemnify and hold Bush King Apparel and its affiliates harmless from and against any and all claims, damages, costs and expenses, including reasonable lawyers’ fees, arising from or relating to your use of Bush King Apparel website and services, your violation of this Agreement, or your violation of any rights of another person or entity. You warrant and represent to Bush King Apparel that you are lawfully entitled to reproduce and copy the designs, graphics and/or artwork ordered and have full authority to authorize Bush King Apparel to reproduce and copy such designs and/or artwork.

PRIVACY POLICY

www.bushkingapparel.com collects customer information in an effort to improve our customer’s shopping experience and to communicate with our customers about our products and promotions. We collect information such as your name, e-mail, postal address and credit card information which you provide to us when placing an order.

When you (the customer) save your information with Bush King Apparel or when you participate in a sweepstakes, promotion or survey, www.bushkingapparel.com may use your information collected online to process and fulfill your order. We also collect e-mail addresses at various locations within the site including when you order from the site in order to send you any necessary e-mail messages related to your order – such as an order confirmation notice.

In addition, we maintain a record of your product interests, purchases and whatever else may enable us to enhance and personalize your shopping experience. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer. www.bushkingapparel.com recognizes that it must maintain and use customer information responsibly.
Bush King Apparel will not rent or sell your e-mail address for any reason. We do not share credit card information with third parties except for the purpose of processing payment for products you’ve ordered and as required by law.

If at any time you would like us to delete any of your personal information on file, please email customer service at info@bushkingapparel.com. Please be sure to include the e-mail address in which the order was purchased and full name.
If you are under the age of 13, you are not permitted to submit any personal information to www.bushkingapparel.com. www.bushkingapparel.com is intended for users who are 13 years of age and older.

When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On www.bushkingapparel.com, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed.