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RESPONDING TO THE COVID-19 PANDEMIC: GUIDANCE FOR FINANCIAL SERVICE PROVIDERS

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RESPONDING TO THE COVID-19 PANDEMIC: GUIDANCE FOR FINANCIAL SERVICE PROVIDERS

25 March 2020

Source: Accion

Accion is closely assessing how the COVID-19 pandemic is affecting the financial inclusion industry and is continually looking at ways to help financial service providers prepare and adapt for disruptions that will occur in the markets and communities in which they work. The virus continues to spread to all corners of the globe and the financial inclusion industry needs to act promptly.

Accion has developed the attached briefing note to share their findings on how COVID-19 is impacting the financial inclusion industry, and to provide recommendations and guidance for senior leaders of financial service providers to protect their customers, employees, and business operations. The findings included in this document and resulting recommendations were based on interviews with partners to understand how they are addressing this unprecedented global pandemic.