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Job Description

IT Production Support Manager- Mortgage-W439665

Description

Provides leadership and direction to managers and/or professionals who support applications in the production environment. Focuses on long-term operational planning and performance. Develops departmental plans, including business, financial, production and/or organizational priorities based on IT and broader business objectives and priorities. Identifies and resolves complex technical, operational, and organizational problems. Impacts results by supporting the funding of projects, products, services, and/or technologies. Develops policies and promotes evolving risk management techniques. Provides overall direction and guidance for projects and initiatives, reviews project requests, and coordinates schedules/departmental activities. May play lead role or technical consultant role in large or complex projects or initiatives. Has full management responsibilities for teammates: hiring, disciplinary, coaching, terminating, performance reviews.

Qualifications

Minimum Requirements: Bachelor's degree and 10 years of experience in applicaiton support and/or development or an equivalent combination of education and work experience, including at least 2 years of management experience. Broad and in-depth knowledge of banking and financial services, including the competitive environment, regulatory requirements and trends, and IT strategies employed to continually meet the demands of clients and regulators. Ability to translate business strategies and emerging external trends to organizational and operational tactics. Ability to solve unique and highly complex technical, operational, and organizational problems. Ability to lead and manage the performance of multiple teams against a set of financial and operational objectives. Ability to influence and negotiate with senior leaders.

Preferred Requirements: Master's degree or MBA and 15 years of experience or an equivalent combination of education and work experience, including 5 years of management experience. Banking or financial services experience. Experience in leading large-scale complex projects from beginning to end.

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About Suntrust Banks, Inc.

SunTrust Banks, Inc. (SunTrust) primarily operates as a financial services holding company. Through its principal banking subsidiary, SunTrust Bank (the Bank), the Company provides deposit, credit, and trust and investment services. Through its subsidiaries, SunTrust also provides mortgage banking, credit-related insurance, asset management, securities brokerage and capital market services. The Company operates in five business segments: Retail, Commercial, Corporate and Investment Banking (CIB), Wealth and Investment Management, and Mortgage. The Bank operates primarily in Florida, Georgia, Maryland, North Carolina, South Carolina, Tennessee, Virginia and the District of Columbia. SunTrust provides clients with a selection of technology based banking channels, including the Internet, automated teller machines (ATMs), personal computers and around-the-clock telebanking. In May 2008, SunTrust completed the acquisition of GB&T Bancshares, Inc.

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