PBX Operator

Omni Hotels

San Antonio, TX, USA

Oct 27, 2018

Hospitality / Restaurant / Food Service

Job Description

Location

San Antonio Hotel at the Colonnade

The Omni San Antonio Hotel at the Colonnade is alive with the spirit of Texas. This four-diamond, luxury hotel captures the essence of the city with impeccable service and charm. Overlooking the rolling Texas Hill Country, this 19-story high-rise is close to the area's most exciting sites and attractions such as the historic Alamo, Sea World San Antonio and the enchanting Riverwalk.

Omni San Antonio at the Colonnade's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Antonio at the Colonnade may be your perfect match.

Job Description

To handle all incoming communication, assisting with needs and providing services to guests and associates in a courteous and professional manner, in accordance with Omni Standards.

Responsibilities

Answer incoming telephone calls to the hotel efficiently and courteously.

Direct phone calls and messages to appropriate personnel or guest.

Assist all guests and employees.

Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.

Recording and making Wake up calls.

Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.

Qualifications

Computer skills required.

Must have the ability to work alone, with others, and remain at work station for entirety of shift.

Must be able to work a flexible schedule including, weekends and holidays.

Must have customer service experience with excellent written and especially verbal communication skills.

Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest® loyalty program and the company’s Power of One® associate empowerment program.