Yes I posted it in the discussion area for the event.. and also submitted a ticket.. Will this be resolved before the end of the event/ prize claim time for the event?

I have more then the 8 million intel points to claim the 24 RIs (7.680.000 for 24 @ 320.000). I would much rather have 24 of these RIs then the exchanged resources or shields (or other unclaimed prizes forced to take before an exchange- if there is one for this event) that I do not need...

Don’t bother filing a ticket, it will do little to no good, and you will not get the coins you wasted back. The best thing you can do is to stop playing. The only way to not have to deal with the constant bugs is to find another game.

When you file the ticket, be humble. Explain the bug, and how many points you have. You and/or kixeye can probably calculate how many heavy lance drivers that would be. Most likely, they will understand that you had issue cashing out and will give you however many resuables you could have cashed out for.

Kixeye is actually very accommodating depending on the situation. You always catch more bees with honey.

I have had issues in the past where misclicks on mobile resulted in expensive coin loss that they would not reverse for me, offereing a one time only excuse/answer that i, to this day, find unacceptable. As such I always go into support discussions with low expectations. I had a similar issue recently where the intel in question expired due to the event finishing prior to the issue being resolved. It took some time and some discussions with support but it was indeed eventually resolved as well. I was pleased with the result, even if it did require some back and forth and clarifications.

Awesome to hear guys, support over a weekend can be also hard given the time off so I'm happy to hear they were able to support and also @Got No Coin was able to claim the prizes after the event. I will be followup with the team on this issue though you had during the event, that shouldn't be a thing players experience. Thanks for the info!