Yesterday, I sat in a room with social strategists representing some of the biggest brands in the World. We talked about their social media initiatives: the challenges they're facing and the headway they are making to leverage social media to engage their customers. Of all the interesting insights, one theme came through loud and clear: The trial period is over. It's time to demonstrate the business value of this channel. In other words, the days of social media in a silo are over.[Continue Reading...]