WORKFORCE SURVEYS

Attract and retain the patients you aspire to serve by offering the care network, access, and experience they need. See a list of our capabilities below or visit the Optum website for more information about our comprehensive approach to health care operations.

Improve quality and outcomes and lower costs by eliminating unwarranted deviation from the best standard of care. See a list of our capabilities below or visit the Optum website for more information about our comprehensive approach to data and analytics.

Sustain the financial stability to serve your community by making sure you’re paid efficiently for services rendered. See a list of our capabilities below or visit the Optum website for more information about our comprehensive approach to revenue cycle management.

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Service Line Development

Our consulting approach

Service line development can support a number of overarching health system objectives—from improving care quality and clinical variation to reducing network leakage.

How we help

Whether you’re looking to build a new service line or optimize an existing one, we can help you establish a strong physician alignment infrastructure for supporting service line initiatives. These models include bundled payments, co-management, physician employment, clinical integration, and MSO deployment. We also advance the service line’s operational performance with dedicated improvement engagements for capacity and patient flow, pediatrics, surgical services, and the emergency department.

We treat every consulting engagement as a partnership, and we make it our mission to arm your team with the knowledge and skills needed to continue making progress long after our exit. Our standard partnerships typically include a strategy development phase where we assess current operations and capabilities and create a blueprint for service line development, and an implementation phase where we help you put the blueprint into action with the executive, operational, and clinical resources needed to execute.

Our experts

Michele MoldenSenior Vice President
Michele partners with clients in both comprehensive and focused consulting engagements to assist health systems and employed and independent physician enterprises with achieving financial and operational sustainability. More

Ron CharpentierSenior Vice President
In his role as senior vice president with Advisory Board Consulting, Ron Charpentier focuses on multi-year, transformational partnerships with large health systems and academic medical centers. More