HOW LONG HAS MAYAN ETERNITY BEEN IN THE BUSINESS?

Mayan Eternity was founded in 2007 by Heidi Matus and her business partner Michelle Morales together they have gathered more than 20 years of experience in the Luxury, Village and Boutique market. Their combined vision and dedication make them one of the most sought-after and highly regarded teams in the destination sector In the Riviera Maya, Tulum, Isla Mujeres, Cozumel, Holbox, Playa del Carmen, Akumal and Cancun.

ABOUT US

We are a creative team of women who love everything about travel and the unique places that the mayan world has to offer . Our style and expertise, passion and dedication, hearts and souls are reflected in all that we do, from what we recommend, to the personal care, time and attention spent with each and every client.

WHY DO YOUR CLIENTS CHOOSE YOU OVER THE COMPETITION?

Aside from the fact that we have more than 20 years of experience, we understand the personal aspect for every guest. We craft every detail with love and care. Our approach to your stay is very unique and we like to create a personal trip for every client.

​OUR SERVICES

Mayan Eternity is a full-service travel trip coordination on design. We offer our clients an esteemed award-winning team with a well-planned business platform and design travel trip depending on the needs of every guest Our services cover:​

Concierge services

Airport transfers

Group transfers

On design trip

Exclusive activities

Rental Cars

RESERVATION AND DEPOSIT PAYMENTS

Reservations made less than 60 days prior to arrival will require payment in full for final confirmation.􏰀 Reservations made more than 60 days prior to arrival will require payment of 50% of total amount due, with balance due 60 days prior to arrival. All holiday reservations require payment in full to confirm. Once payment is processed; you will be supplied of your client final confirmation voucher including driving directions to the property, check in information, and emergency contact information.

FOR YOUR PROTECTION

Mayan Eternity is a property rental agency, and has no responsibility for the conditions of the rental properties or problems arising there from. Mayan Eternity cannot be held liability for any injuries, accidents, theft or misfortune that may befall the client during their stay. Questions or complaints regarding the reserved property(s) must be directed to on-site property staff and/or management of said property(s).CANCELLATION POLICIES The following assessments will apply to cancellations: A fee of 5% will be applied to all canceled reservations to cover any incurred credit card or payment processing fees.

􏰀 Cancellation prior to 60 days from arrival date will result in a cancellation fee of 5% of payments received.

􏰀 Cancellation 31 - 60 days prior to arrival date will result in the forfeit of 50% of the Total Rent

􏰀 Cancellation less than 30 days prior to arrival date will result in the forfeit of 100% of Total Rent

􏰀 Cancellation for any holiday reservation (Christmas, New Year's, Easter, and Thanksgiving weeks) will result in the forfeit of 100% of Total Rent. Some property owners will authorize rescheduling or credit towards a future stay. This strictly depends on the individual property owner and cannot be guaranteed without authorization from said owner. Your reservation will not be subject to refund in case of cancellation due to Hurricane, natural disaster, or other "acts of god". We strongly suggest that you purchase travel insurance prior to paying the final balance of your reservation. In certain cases your reservation maybe subject to a price discount with the purchase of travel protection.