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Online Fabrics have put together some guidelines on how to get the best and smoothest experience of our website so you can get your hands on our fabrics quickly and easily. If you are experiencing any difficulties, please try some of the recommendations below. If you continue to experience problems, please contact us.

Here are a list of articles which may help you if you are having difficulty logging in, registering with us and/or ordering fabric.

Wrong password

The first possibility is that you are not using the correct username and password. Passwords are case sensitive so please ensure your caps lock key is switched off. For a reminder of your login details, try our lost password facility.

Javascript

Javascript is a language which lets websites do more complex stuff like make images change when you hover over them, popup alerts warning you about something etc. Javascript is widely used across all websites and is therefore a good idea to have this switched on.

Cookies

Cookies are little files used between your web browser and our website to help us remember what items are in your basket, who you are logged in as etc. However some websites can use them for malicious purpose such as trying to direct adverts at you...which might be why you or someone else has switched them off on your computer.

The Online Fabrics website requires you to have cookies enabled.

Unfortunately, if cookies are disabled or you reject a cookie, you will not be able to log in or order fabric, sorry.

It's completely safe to enable cookies for our website (if you are extra careful, you can simply enable cookies just for http://www.online-fabrics.co.uk but not other websites). In fact, the default web browser settings for both Microsoft Internet Explorer & Mozilla FireFox should work absolutely fine with our website.

Please note that our Delivery Charges are based on per order irrespective of weight. This is unlike many other websites that will charge you more according to the weight of your parcel. Whether you order 2 metres or 200 metres your Shipping Cost will remain the same