Beats product service and warranty

When you send your product to us, we’ll verify what kind of service it needs. We’ll either repair or replace it with a product that's new or equivalent to new in both performance and reliability. If your product needs a different service than the one you requested, we’ll contact you with more information.

Batteries are consumable parts that sometimes fail because of a defect or because they wear out through normal use. If your product fails because of a manufacturing defect in the battery and it’s still covered by the Apple One Year Limited Warranty, we’ll either repair your product or replace it. If your product was damaged accidentally or needs other repairs, you might need to pay an additional fee for service. Learn more about battery service.

Out-of-warranty service, including repair service for accidental damage, might be available for your product as described below.

In certain rare cases, if we examine your product and determine that it doesn’t require service, we may charge you a diagnostic fee.

Out-of-warranty service

If your product was damaged or your repair isn’t covered by the Apple Limited Warranty, you might be able to repair or replace it for an out-of-warranty fee. Some damages aren't eligible for out-of-warranty service at all, for example, if your device broke into multiple pieces. Apple reserves the right to determine whether your product is eligible. See Apple’s Repair Terms and Conditions for complete details.

If you don’t see your product listed, please contact Apple for additional help.

All fees are in Singapore dollars (SGD) and include local GST. Pricing is for service through Apple. Pricing and terms might be different for service through an Apple Authorized Service Provider. Out-of-warranty pricing varies for Beats accessories such as cables and cords. Contact Apple for more information.