In the My Account settings, you can define values regarding your (currently logged in) PRTG user. All settings in this section are user-specific. Some account options may not be available, but restricted to the administrator.

If you use PRTG on premises and open the system administration page from another administration page, PRTG will ask you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.

My Account Settings

My Account Settings

This documentation refers to the PRTG System Administrator user accessing the PRTG web interface on a master node. If you use other user accounts, interfaces, or nodes, you might not see all of the options in the way described here. If you use a cluster installation, note that failover nodes are read-only by default.

Mobile App

Use Mobile App

Click Show QR Code for Mobile App Login to display the QR code to easily copy your account settings to the mobile app.

User Account

Login Name

Enter the login name of the user.

This option is not available in PRTG hosted by Paessler.

Display Name

Enter a name that the user recognizes. It will not be used for login purposes.

Primary Email Address

Enter the user's email address.

Please use an email client that can show HTML emails, otherwise you cannot read emails from PRTG.

Password

Define the user password. For security reasons, the account settings page does not contain the password. Choose between:

Don't change

Specify new password

If you choose to specify a new password, enter the old password and then the new password twice.

The new password must be at least 8 characters long. It must contain a number and a capital letter. Leading and trailing whitespaces will be cut. The password of a PRTG Administrator user can only be changed by the same PRTG Administrator user.

This option is not available in PRTG hosted by Paessler.

Passhash

Click Show passhash to display the passhash for the selected user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

This option is not available in PRTG hosted by Paessler.

API Access

These settings are only available in PRTG hosted by Paessler.

API Username

Shows the username of the current user account. You need a username if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

API Passhash

Click Show passhash to display the passhash for the selected user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

Reset API Passhash

Click Generate new passhash to reset the passhash of the current user.

Account Control

Account Type

This setting is only visible to administrator users. However, it will not show if the user who's account you want to modify is a member of a group with administrative rights.

Define the account type for the current user. Choose between:

Read/Write User: The user can change settings.

Read Only User: The user cannot edit any settings except their own password. This is a good choice for public or semi-public logins.

This setting cannot be changed for the default administrator user.

Acknowledge Alarms

This setting is only visible if Read Only User is enabled above. Acknowledging an alarm is an action that requires write access rights. However, you can explicitly allow this action to read-only users. If enabled, they still do not have write access, but may acknowledge alarms. Choose between:

User may acknowledge alarms: Allow acknowledging alarms for this user.

User may not acknowledge alarms (default): The user will not be able to acknowledge alarms.

Password Changes

Decide if you want the user to be able to change their account's password or not. If you allow the user to change the password, this option will be available in the My Account settings of the respective user. Choose between:

User may change the account password

User may not change the password (default)

This field is only visible if you edit this option for read-only users as an administrator.

Primary Group

This setting is available only for administrator users. Select the primary group for the current user. Every user has to be a member of a primary group to make sure there is no user without group membership. Membership in other user groups is optional. For user experience, there is no difference between the primary and other user groups.

You cannot change the primary group of Active Directory users. Users that you added with Active Directory Integrationcan only have this AD group as their primary group. If you need to change this, please delete this user account and add it again.

Status

This setting is only shown for administrator users. Define the status of the current user. Choose between:

Active: The current user can log in to the account.

Inactive: The current user's login is disabled. Use this option to temporarily deny access for this user.

This setting cannot be changed for the default administrator user.

Last Login

Shows the time stamp of the user's last login. This setting is shown for your information only and cannot be changed here.

User Groups

Member of

Shows the groups the current user is member of. Access rights to the device tree are defined at group level. This setting is shown for your information only and cannot be changed here.

Web Interface

Auto Refresh

Define if you want PRTG to reload web pages automatically for the current user. Choose between:

Refresh pages (recommended): Automatically refresh the single page elements on the web pages in PRTG.

No automatic refresh: Do not automatically refresh web

Auto Refresh Interval (Sec.)

This setting is only relevant if you enable auto refresh above. Enter the number of seconds that PRTG waits between two refreshes. We recommend that you use 30 seconds or more. Minimum value is 20 seconds.

Shorter intervals create more CPU load on the server running PRTG. If you experience load problems while using the web interface (or PRTG maps), please set a higher interval.

Play Audible Alarms

Define when PRTG will play an audible alarm on web pages whenever there are new alarms. Choose between:

Never: Do not play sound files on any web pages.

On dashboard pages only: When there are new alarms, play a predefined sound on dashboard pages only. The sound will be played with every refresh of the dashboard page if there is at least one new alarm.

On all pages: When there are new alarms, play a predefined sound on all web pages. The sound will be played with every page refresh if there is at least one new alarm.

Audible alarms are only played if the New Alarms value in the Global Header Area of the PRTG web interface is greater than 0 after a page refresh. The number of existing alarms is not considered.

Define the date format for the current user. The following formats are available:

Use System Settings: Use the date format of the server PRTG runs on.

DD.MM.YYYY HH:MM:SS (24h)

DD.MM.YYYY HH:MM:SS (AM/PM)

MM/DD/YYYY HH:MM:SS (24h)

MM/DD/YYYY HH:MM:SS (AM/PM)

YYYY-MM-DD HH:MM:SS (24h)

YYYY-MM-DD HH:MM:SS (AM/PM)

This setting will take effect after the next login.

Color Mode

Select a color mode for your web interface.

Ticket System

Email Notifications

Define if you want to get emails from the ticket system. Choose between:

I want to receive an email whenever a ticket changes: You will receive an email each time a ticket is assigned to you or your user group, or if a ticket that is assigned to you or your user group is changed. If you edit tickets that are assigned to you or your user group, or you assign a ticket to yourself or your user group, you will not get an email.

I do not want to receive any emails from the ticket system: You will not get any emails about tickets.

Notification Contacts

In the Notification Contacts tab, you can define recipients for each user account. Recipients can be email addresses, phone numbers, or push devices (iOS and Android devices with the corresponding PRTG smartphone app).

Save your settings. If you leave the current page, all changes to the settings will be lost!

More

Knowledge Base: Which audible notifications are available in PRTG? Can I change the default sound?