Terms and conditions

The terms and conditions below regulate the use of the La Paz Shop Online localized on web address http://lapaz.pt/shop The terms and conditions below also regulate the sales carried out on the La Paz Shop Online localized on web address http://lapaz.pt/contact

Privacy

The personal information you forward to La Paz Shop Online will only be used in order to fulfill the undertakings La Paz Shop Online have and to assure you the best service. La Paz Shop Online will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
If you wish to end your subscription of information from La Paz Shop Online, please send an email to info@lapaz.pt .

Cookies

Cookies are used by the La Paz Shop Online in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. La Paz Shop Online will not operate properly when cookies are disabled in your web browser.

Disclaimer

La Paz Shop Online’s ambition is for the website to always be up and running, however La Paz Shop Online cannot guarantee this.

La Paz Shop Online cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.

Due to the color settings of your computer, the colors of the products shown in the pictures in the La Paz Shop Online can differ from their actual colors. La Paz Shop Online cannot be held responsible for any such discrepancy.

Prices

All prices in the La Paz Shop Online are stated in EUR. The price of each product is stated excluding shipping costs but including Portuguese VAT.

Tax Free (Non EU Customers)

All our prices include 23% VAT (Portuguese tax). Customers outside of the European Union, will have the VAT charge removed in the checkout process.

Price changes

La Paz Shop Online reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.

Payment

La Paz Shop Online accepts payment by Paypal or via VISA / Mastercard (Unicre SA). The full payment is charged when the package is dispatched. Credit card payment is made with our partner paypal. All transactions are encrypted and 100% secure.

Uncollected packages

Exchanges, returns and refunds

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the La Paz products to the La Paz Shop Online in perfect condition. The La Paz products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. You must also return the original invoice. La Paz Shop Online will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility. The cost of the merchandise alone will be refunded unless an error has occurred on the part of La Paz Shop Online. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after La Paz receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by La Paz Shop Online. In the case of an exchange, La Paz Shop Online will not add additional charges for shipping of the new items.

Exchanges and sale

During sale or promotional offers the policy explained above will apply, except that La Paz Shop Online will not accept exchanges.

Contact information to customer service

If you have any questions please contact the customer service at info@lapaz.pt .

Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team (info@lapaz.pt) stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.