Most Popular - Frequently Asked Questions

Quick Code

Quick Code is a simpler way to place your In-Play single and multi bets on the phone.

To place a bet using Quick Code, select the In-Play sports bets of your choice and add them to your Bet Slip, each In-Play selection will display alongside a unique code. You can then use the Call button at the bottom of the Bet Slip to call our Telephone Betting team. For full details on how to use this facility, refer to our Quick Code page.

What is Flexepin?

Flexepin is a fast and secure prepaid voucher which can be used to fund your bet365 account. Vouchers are available for purchase at 1,000s of stores across Australia, in a variety of amounts. To locate your nearest store, please visit www.flexepin.com.

Once you have purchased your Flexepin voucher, you can use the voucher’s 16 digit Flexepin number to instantly deposit the voucher amount into your bet365 account.

Where you have deposited by Flexepin, withdrawals will be processed by Bank Wire.

For further details regarding Flexepin along with a full list of all payment methods and related information, please refer to our Payments section by selecting Payments from the Help main menu, alternatively these details can be found here.

Depositing Funds

You can deposit funds via the Deposit page, where you can also select, add and edit payment details.

If you have added a debit or credit card to fund your account, the card details will be stored on your account for future transactions. You will also have the option to use the convenient Quick Deposit facility. Where you request to place a bet and have insufficient funds in your balance, you will be asked to enter your Card Security Number (CV2 – the last three numbers on the signature strip on the back of your card), and the funds required to cover your bet will be deposited.

If you have any issues depositing funds, please refer to our declined deposit information for further assistance.

Know Your Customer (KYC)

It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. In order to achieve this we may request identification from our customers.

Upon contacting us, you will be asked to confirm some of your account and personal details in order to verify your identity and allow us to set a new security number on your account.

You will be required to confirm the following details:

- Your username- Your full name- Your date of birth- The first line of your address and your postcode- Your email address or telephone number registered to your account- The date and amount of your most recent deposit or withdrawal into your account, or the last four-digits of the payment type you have registered on your account (e.g. Credit card number).- A four-digit security number that you would like registering to your account.

Edit Bet

Edit Bet gives you the ability to add, swap or remove selections on unsettled pre-match bets. You can also use the feature to change your bet type to any applicable Multi Bet option. For example, you have the ability to turn your unsettled treble into three doubles. Edit Bet is also available on unsettled In-Play Horse Racing bets.

Visit our Edit Bet page for further details regarding how to use Edit Bet and full Terms & Conditions.

Cash Out

Cash Out gives you more control over your bets and offers you an opportunity to take a return before an event has finished. When this feature is available you can Cash Out a bet in its entirety or you can partially Cash Out your bet, whilst leaving the remainder of your stake to run.

You can also create a request for your bet to automatically Cash Out entirely or for a partial amount, where the Cash Out amount offered reaches a chosen value.

For further details and full Terms and Conditions, refer to our Cash Out page.

How long does it take to verify my documents?

If you have submitted your documents using the upload facility in the Know Your Customer section of the website, we aim to review your documents within 48 hours. Once the review is complete we will notify you by email.

However please be aware that due to high volumes, any documents sent in by email can take up to 7 days for us to review. Once the review is complete we will notify you by email.

When logged in, the Know Your Customer section can be accessed via the Services drop down menu in the top right corner > Members > My Account > Know Your Customer, alternatively, if logged in on a computer, it can be accessed here.

Touch ID

Touch ID allows you to log into the bet365 App quickly and securely using your fingerprint. This feature is available on compatible Apple iOS devices.

In order to use Touch ID, it must be enabled within your device settings. This can be done by selecting Settings, Touch ID & Passcode and following the onscreen instructions to scan and save your fingerprint.

Following this, log into the bet365 App as normal and you will be presented with the Log in Faster Using Touch ID pop-up. Simply tap Use Touch ID on this pop-up to enable it for future log ins.

When Touch ID is enabled, open the App and press the Home button, and where your fingerprint is a match you will be logged into your account.

If you decide that you no longer want to use Touch ID login, you can turn it off via the Services drop-down in the top right of the bet365 App.

Keep Me Logged In

Keep me logged in allows you to access your account without having to enter your login details each time you open bet365 on your mobile or tablet.

To enable this feature, select Keep me logged in on the Log In pop-up and then enter your username and password.

To disable this feature, select Log Out and the next time you access your account you will be prompted to enter your username and password.

Deposit/withdrawal clearance times

Deposits can be made instantly using debit and credit cards, prepaid vouchers and ewallet systems.

The amount of time that your deposit or withdrawal will take will vary depending on your payment method. For full details relating to clearance times, please refer to our Payments page.

Bet Settlement

We always try to settle bets as quickly as possible. For some events, official confirmation of the result is necessary before settlement takes place, which may cause a slight delay. We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.

How to update your Each-Way preferences

If you would prefer to place your Multi Bets as Each-Way Equally Divided, you can update your preferences at any time.

Please note: Outstanding bets will not be affected by this preference change.

How Each-Way Multi Bets are calculated

Depending on your preferences, the returns for your Each-Way Multi Bets will be calculated in one of the following ways:

• Each-Way Equally DividedEach-Way Equally Divided simply involves splitting the return from each leg into two equal parts to form the win and place stakes for the next leg.

• Win-to-Win, Place-to-Place‘Win-to-Win, Place-to-Place’ keeps the win and place parts separate, so that the full return from the win portion provides the win stake for the next leg, and the full return from the place portion provides the place stake for the next leg.

In Multi Bets that combine both Each-Way and Win only selections, the entire running on stake (win portion and place portion) will be placed on the Win only selection.

Check your preferences to ensure your account is set up as you wish.

Full Examples

The examples below show the same Multi Bet with the returns calculated using both the Each-Way Equally Divided and the Each-Way Win-to-Win, Place-to-Place methods.

Leg 3The total returns from leg 2 ($420) are split across the Win and Place Stakes for leg 3.Odds: Win 7.00 (Place 2.50)Result: PlaceAs leg 3 has placed, only the Place odds are used in the calculation for the total returns.Win portion: $210 = LostPlace portion: $210 x 2.50 = $525The total returns from the bet using Each-Way Equally Divided are $525.

Leg 2The returns from leg 1 will form the stake for leg 2. The Win portion of the Multi Bet has $50 carried over to leg 2 whilst the place portion of the Multi Bet has $20 carried over to leg 2.Odds: Win 9.00 (Place 3.00)Result: WinWin portion: $50 x 9.00 = $450Place portion: $20 x 3.00 = $60

Leg 3The returns from leg 2 will form the stake for leg 3. The Win portion of the Multi Bet has $450 carried over to leg 3 whilst the place portion of the Multi Bet has $60 carried over to leg 3.Odds: Win 7.00 (Place 2.50)Result: PlaceThis leg has placed so only the place portion of the bet will give a return. $60 was carried over from leg 2. Place portion: $60 x 2.50 = $150The total returns from the bet using Win-to-Win, Place-to-Place are $150.