We are currently looking to recruit a Night Receptionist to join our existing team. As a receptionist you will be responsible for offering a welcoming and seamless check-in, deal with guest queries and ensure that all guest requests and instructions are planned and carried out. As a part of your daily tasks you will also be required to take and amend reservations, controlling and running the end of day Night Audit reports and offer the hotel’s services to ensure that the hotel maximises revenue at every opportunity.

What will you be doing?

Building rapport with each individual guest, in order to create memorable experiences for all our guests

Handling cash, and cashier duties.

Doing handover with the evening receptionist

Checking for remaining arrivals, checking correspondence and making sure all the reservations are in order.

Auctioning any guest emails and follow ups for the night.

Making sure all cash and credit cards are balanced with the business date any errors to be investigated and corrected and reported to Management.

Updating guest profiles for arrivals

Security patrols of the bedroom floors

Checking the processing of wake-up calls

Printing departmental reports after end of day procedure

Printing registration cards for next day arrivals and attaching all reservation backups

Checking-out early departures and issuing invoices

Helping guests with luggage

What are we looking for?

Able to display a pro-active approach to problem solving

Good hospitality and organisational skills

Excellent attention to detail

Fluency in written and spoken English

Ability to work under pressure

Team-player

Tourist knowledge of London

The ability to multi-task.

Fidelio or Opera PMS experience

Previous experience working the night shift.

Benefits

What we offer in return

An annual salary of £21,000 with a review after 3 months. Paid overtime.