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Payment Protection Insurance Review

AIB recently participated in an industry-wide review of sales for Payment Protection Insurance (PPI) policies completed between 1st July 2007 and 30th June 2012. The purpose of the review was to ensure that all sales of PPI were conducted in accordance with rules set out by The Central Bank of Ireland in the Consumer Protection Code 2006.

We have now completed a comprehensive review of all policies in scope for the review. All customers in scope for this review have been sent a letter to advise them of the outcome of this work. Where it was found that the sale of the policy had not been conducted fully in accordance with rules set out by The Central Bank of Ireland in the Consumer Protection Code 2006 customers have been refunded and compensated appropriately.

We want to assure you that this review was thorough and transparent. AIB engaged an independent 3rd party to oversee this review and The Central Bank of Ireland monitored progress on an ongoing basis.

If you have any queries in relation to the review of your PPI policy please see our customer questions and answers document below, or contact our dedicated PPI Complaints Team on 01-7721089 available 9am to 5pm, Monday to Friday.

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