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Worst nights sleep ever!

I had a terrible nights sleep here. The people next door we're talking really loudly till 3am and the walls are like paper. I asked to move rooms but fully booked. There was mold on the ceiling and it was more like a hostel than a hotel! Never again!More

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Stayed: November 2013

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Ask JcyLcy about Mercure Altrincham Bowdon Hotel

1 Thank JcyLcy

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded December 6, 2013

Firstly I am sorry that had a poor nights sleep and that we were unable to move you to another room.It is hard for me to understand how inconsiderate some guests can be towards other guests but very much regret the disturbance you endured.Whilst not a very common noise issues from other guests does appear to be on the increase so will have to look for ways that we can combat this in the future.Again my apologies.

Paul RodgersGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Having frequented the hotel for many years attending numerous network meetings, I think it is about time that I shared my thoughts and experiences. The hotel serves a real mix of clientèle and overall I think the staff do a great job to accommodate such a broad mix. I Chair a network that supports a local charity, CAFT, and we hold our meetings at this Hotel, and have done so for over 7 years. In that time the Manager has gone out of his way to help us run events as well as hold the regular meetings. The members of the network often hold both formal and informal meetings at the hotel because they know the Manager and the staff will do what they can to help and make them feel welcome. On the odd occasion that something hasn't been as expected, the Manager has quickly resolved the issue to our satisfaction. All in all a very good hotel.

Stayed: November 2013, traveled on business

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Ask Rachel B about Mercure Altrincham Bowdon Hotel

1 Thank Rachel B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded December 6, 2013

It is always great to get such positive reviews particularly from local users and thanks for taking the time to write with your thoughts.

I guess the saying " it's nice to look after nice people" applies.

Paul RodgersGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CheshireSage

Stoke-on-trent

288

Reviewed November 12, 2013

Stayed: November 2013, traveled as a couple

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Review collected in partnership with Accorhotels.com

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Ask CheshireSage about Mercure Altrincham Bowdon Hotel

This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.

gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded December 6, 2013

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

I have used the hotel's pool facility for the last few weeks with a well known baby swimming school and as part of the deal I was told I would be welcome in the hotel lounge afterwards to feed my baby (aged 11months).

No one seems to have told the rude general manager who thinks it an imposition to be asked for a high chair and that it is inappropriate that we feed our children in his empty residents' only lounge. Unless, of course every adult purchases food and beverages. At approx £8 for a mediocre cheesesandwich and microscopic coffee this doesn't represent good value for money, so mostly we decline food, when indeed there are any staff to ask us if we want to order anything. We have regularly been completely ignored once a high chair has been grudgingly provided.

Yesterday the manager even told me I would be welcome to feed my child in the gym reception or at a Costa Coffee, basically anywhere but his empty hotel.

Dreadful attitude.

Stayed: November 2013

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Ask ginaontheotherside about Mercure Altrincham Bowdon Hotel

1 Thank ginaontheotherside

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded December 6, 2013

Clearly a difference of opinion with this situation but do regret that you have taken offence.

For the record we are more than happy to serve customerswho wish to purchase goods and services.

Paul RodgersGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We had to be in Altrincham early for my partners work. This hotel was clean and functional. I found all the staff,, especially the breakfast friendly and helpful. We ate in the restaurant and apart from the loud gentleman two tables away. Hope his son does well in the Police service because we heard all about it. The meal was good and plentiful. Breakfast too was a feast. Our room a standard double was on the small side but, the bathroom was a good size. all in all a pleasant stay.

Stayed: November 2013, traveled on business

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Ask JillandMal about Mercure Altrincham Bowdon Hotel

Thank JillandMal

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

gmbowdon, General Manager at Mercure Altrincham Bowdon Hotel, responded to this reviewResponded December 6, 2013

Pleased you enjoyed your stay and thanks for taking the time to write this positive review, I know my staff will be encouraged by your kind remarks

Paul RodgersGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.