It deals with how complexity creeps in to working life. He suggest a list of ten ways this can happen in the IT sphere.

1 Work really hard going in the wrong directionDevote as much of your day as possible to projects or activities that have limited impact on the real value drivers in your businessSpend your time on really urgent things, even if they are not important to success in the long term Try and reverse all the decisions you made yesterday2 Learn rocket scienceDon't delegate things that you are rubbish at to the real experts. Just try and do them yourself, you'll get there eventually.3 PontificateDefer all important decisions until you have some more useless or unobtainable information, and then delay the decision for another month.Talk around the subject as much possible, but don't talk about the real issues or move things forward.Repeat what the last person said, but don't use the same words as them. That way it will sound like you are actually making a different point.Over intellectualise and over complicate absolutely everything you can.Focus on the politics; don't worry about truth or action4 Involve everyone in everythingHave as many points of view as you possibly can, as it's great to hear 100 peoples identical perspectives, all expressed in subtlety identical waysTry to involve people who don't have the experience/skills to add value, and then listen to them all really diligently and try to implement all their suicidal suggestions.Try to spend as much time as possible aligning people on issues that don't affect them or they cannot contribute to.5 Focus on the process, not on the action/issue itselfSpend your days agonising over the process, don't worry about getting things done when there's a process to be embellished or discussed!6 Perfect absolutely everythingMake sure you to get everything 100 per cent right all the time, even if it's not particularly important.Don't worry about spending your time perfecting everything to the point where it's 2 years too late!7 Reinvent the wheelChange/amend everything that comes across your desk to reflect your personal views or preferences. Don't worry about whether your changes are substantive; just make sure it's done your way!Revel in the joy of reinventing something that exists, or repairing something that works really well already!8 Make e-mail the focus of your entire dayLog on to your e-mail at 6am the morning, then spend all your time working on your e-mail in box.Respond immediately and start working on anything unimportant or humorous. Defer anything important to another day.Send as many e-mails to as many people as possible, making sure that your arse is fully covered by copying everyone in the company into every e-mail.If you don't have access to your computer, check your phone every 3 minutes.Don't bother with the phone and certainly don't walk 10 meters to talk to the person next to you, just send them another e-mail.9 Duplicate, duplicateDon't waste time doing your own job, spend your time doing someone else work, or even better do exactly what another person/department slightly different way.10 Do everything you can think ofDevelop a list of 100 projects/ideas that you think might just be good ideas.Don't prioritise the projects/ideas that will have the biggest impact on your company's performance, instead divide your day into 100 individual slots and devote 6 minutes (1/100th of your working day) to each idea.This is great because you will never achieve anything, so you won't make any mistakes, so you won't get fired.

What brings these two pieces of content together is a focus on the way people obsess about detail to avoid facing up to the prospect that all their hard work may come to naught.

The staff in many IT departments are also hardened video gamers. It's certainly true in my workplace.

So, it's reasonable to assume the motivations for grinding out a level on COD MW3 are the same as grinding away at a bit of tricky code, which is almost irrelevant to the rest of the business for all its complexity.

I would suggest that the key to getting your staff to concentrate their efforts on the stuff that matters is in placing the right carrots in front of their noses.

What those rewards may be, in this time of static pay increases, is probably best tailored to the employee concerned, within the limits of your power to give out such gifts.

Managers usually have a little elbow room to grant gifts of some sort, be it time off in lieu, or even a gold star. In one of my former teams, good work was rewarded by placing a large garden gnome on the stars' desk (and so were slip-ups). Be imaginative - the recognition is the important thing.