Preventing fraud and scams

Take a moment to be aware of the risks and take care of your finances

We care about keeping your money safe, and you’ve told us that it’s one of the things you like most about Kent Reliance.

According to data from UK Finance, 1,910,490 unauthorised cases of fraud were reported in the UK in 2017. However, this does not include cases where the account holder was tricked into making payments (authorised push payments) from their account directly to a fraudster.

A total of £236million was lost through such scams in 2017.

We want to help our customers stay informed and able to take some key steps to protect themselves against the risk of fraud and scams.

What can I do to prevent fraud?

Get to know the risks, look out for the tell-tale signs, and have peace of mind when managing your finances.

We support the national Take Five campaign – five simple steps to help protect yourself and your money.

1. Never disclose security details, such as your PIN or full password – it’s never okay to reveal these details

2. Don’t assume an email request or caller is genuine – people aren’t always who they say they are

3. Don’t be rushed – a genuine bank or organisation won’t mind waiting to give you time to stop and think

4. Listen to your instincts – if something feels wrong then it is usually right to pause and question it

5. Stay in control – have the confidence to refuse unusual requests for information

Types of fraud

Fraudsters can target absolutely anyone – through the telephone, emails, text messages and face to face. Outsmart them by making sure you know the risks and have all the facts about scams.

Learn more about online, phone, door-to-door and postal scams, including phishing, vishing and smishing.

If your passbook is lost or stolen, please report it to us immediately

Make sure that you let us know your correct details and your communication preferences so that we can keep in touch with you

If you think you have been the victim of fraud on your bank account, or if you suspect anyone has tried to compromise your financial details, don’t be embarrassed – report it to us and call Action Fraud. See below.

Get in touch

AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year. As every advertisement for a savings product will contain an AER you will be able to compare more easily what return you can expect from your savings over time.