Implementation Associate

BloomNation is building a new team to accommodate our incredible growth!

As an Implementation Associate, you will be responsible for managing the customer onboarding experience and all of the tasks necessary to set our customers up for success. The onboarding process requires that this person is proactive and effective in communicating with our customers. You will manage multiple projects at once, making time management and organization critical skills required for success. This person must be a team player as you will be working with different departments at BloomNation in order to implement our customers. If you’re excited about providing a world-class customer experience, managing multiple projects at once, and want to be a part of a fast growing startup, apply today!

More specifically, you will be:

Providing world-class customer service as the primary point of contact for newly acquired customers

A customer-oriented approach with a passion for troubleshooting and educating new customers on product usage

A desire to directly influence other teams within the organization to ensure customer retention

An adaptable work ethic and are able to flourish in a fast-paced, technical, environment

Experience with local SEO and the SaaS/Tech industry is a huge plus!

More about us!

BloomNation is the online marketplace that is disrupting the multi-billion dollar retail floral industry. In 2011, we set out to create the nation's premier network for local florists to list, display, and send their unique, handcrafted bouquets to customers across the country. We have since built industry leading software solutions and e-commerce sites that have helped boost our florists' online revenue by an average of 30% in the first year. In the same way you have seen Uber and AirBnB change consumer behavior, BloomNation has already dramatically changed the way flowers are bought and sent online, and we show no signs of slowing down.

Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”

Located one block away from the beach on the world famous 3rd Street Promenade in Santa Monica

Why join BloomNation?

We are still early enough that equity matters... a lot… BloomNation has become a hub for Silicon Beach's top talent and we are in the process of scaling our still small (~50 person) team to it’s full potential. Come join us if you are an entrepreneur at heart and want to be a leader in your area of expertise.

If you are passionate, eager, and ready to learn, you will thrive here!