The Association for Call Centre Professionals

Started in 1994, the Call Centre Management Association is run by people that work full time in the UK call centre industry and exists to support operational Managers in their career development - working with their individual members to build skills and abilities.

Our job is to help you to develop your understanding and expertise - making sure that you thrive in a time of fast changing networked economies, global competition and ever growing customer expectations.

Making sense of the Call Centre Industry

The Call Centre Management Association is impartial, unbiased and will never try to sell you a product or a service. If you type "Call Centre" into your Search Engine you will get over 150 million "hits" from the UK alone - we are here to help you to make sense of what is important and worthwhile to you as an individual.

From arranging benchmarking visits to annual awards via technology and expert advice - CCMA members get all of the support that we can give them.

Connected Business Expo

4th March 2014

Today’s contact centres are inundated with software, ranging from CRM databases and workforce management tools, through to sales order processing platforms and credit card security applications. To meet customer expectations there is an increasing need to add even more communication channels to make getting in touch with experts across the business easier. Telephone and e-mail is no longer enough, real-time web chats, instant messages and social media are now expected by customers. With a number of solutions available it can be difficult to understand which are the best fit for your current system and organisation.

At Connected Business Expo you will find the latest technology and expertise for adding new communication channels to your current contact centre systems. You will find new systems that integrate with the old, as well as vendors that have consolidated their technology.