User: PhoneyName

Model NumbersApr 19, 2013, 2:15 PM in the phonescoop.com forum
It would be nice if you listed the actual model number of a phone somewhere on the specs page. Now that everything has a name, sometimes they can be tricky to find.

Re: illegal to unlock phonesJan 30, 2013, 6:27 PM in the Verizon Wireless forum
As long as it's a Verizon phone with a clean ESN, you can still activate it. The unlocking issue is only relevant when you move a phone to a different carrier.

Re: Ballistic CasesJun 23, 2012, 6:21 PM in the Accessories forum
Ballistic cases work as well as Otterbox. We've done well with Trident cases too, that's what I use on my phone.

Re: otterbox, custy saidJun 23, 2012, 6:20 PM in the Accessories forum
Nope. They'll replace the case if it breaks, but not the phone.
http://www.otterbox.com/warranty/wa rranty,default,pg.html

Re: Hmmm. Comparsion Shopping..Jun 23, 2012, 3:23 PM in the Article: Verizon's 'Share Everything' Plans Arrive June 28 forum
While the news articles may not make it very clear, these plans go up to 30GB of shared data.
And if you notice you've gone over your data BEFORE the bill cycles, you can change your data allowance through Verizon and back date it to cover your current month's usage. This won't extend your contract. You only get charged overage if you don't deal with it before the bill cycles.

Re: shoptalk surveyJun 23, 2012, 3:17 PM in the Shop Talk forum
what is your one vending machine weakness? Twix and Mtn Dew
how do you keep newbs from stealing your desk? I tell them to move cuz I need my computer (retail, not call center)
when ps is dead how do you pass time between calls? games and ebooks on my phone, engadget.com
do the stains on the chairs scare you? yes, one of them came from an old man who borrowed my chair and peed in it
have ...

New to smartphones...May 31, 2012, 5:02 PM in the Shop Talk forum
Today an older woman came in to buy her first smartphone, and she asked me to tell her all about "Suri" and about "those Druid phones". I didn't have the heart to correct her, and it took about 15 minutes for her to catch on to the way I was pronouncing them.
:lol:

Re: Sales tip for indirect retailers...May 14, 2012, 6:22 PM in the Shop Talk forum
Do you realize that you are encouraging the customers to use "obscenities and personal insults" against the very people who read these threads, and those people come on Shop Talk to complain about the customers who use "obscenities and personal insults" to get things they don't deserve?
Just sayin'...
As an indirect agent, if I can't overcome an objection to a $30 fee without encouraging my customers to treat my colleagues like crap, perhaps I need to return to sales training. ...

Cosmos 2 + Cellebrite = FAILMay 14, 2012, 6:12 PM in the Shop Talk forum
Any Verizon dealers out there have some tips to get an LG Cosmos 2 to accept a picture transfer through the Cellebrite machine? I can get contacts, but not pictures, on all 3 of my machines with any Cosmos 2 that I've tried.

VZW reps- our system is down, is yours?Mar 21, 2012, 2:02 PM in the Shop Talk forum
Our account maintenance system through VZW is down. So is our support center's system. We cannot view or manage accounts, haven't been able to at all today. I'm in western NC, and I'm wondering how widespread this outage is. So to all my fellow VZW reps, give me a shout if you're dead in the water today and tell me where you are! :roll:

Re: Seoul, Japan anyone?Dec 26, 2011, 6:12 PM in the Shop Talk forum
"Seoul is still in Japan."
It used to be in S Korea, but they moved it to Japan last week. It's still there.
:lol:

Re: Other Female RepsDec 24, 2011, 1:04 PM in the Shop Talk forum
Those don't bother me so much, but there's one guy who comes in and calls me Princess.
No one has called me Princess since I was five. If he really knew me, he would NOT call me Princess. :evil:

Samsung Haven charge portJul 5, 2011, 10:14 AM in the Shop Talk forum
Anyone in the repair business know where I can find an OEM or compatible charge port for a Samsung Haven u320? Can't seem to find one anywhere. Thanks guys!

My mechanic is an a****** customer!!Apr 11, 2011, 6:18 PM in the Shop Talk forum
I just switched mechanics. The new guy does good work, quickly, and at fair prices. He was very friendly and helpful, and I liked him. In the past three months, I've sunk about $700 into his shop in repairs for both of my cars.
So he came into my store a few minutes ago to look at phones, and I don't think he recognized me. He proceeded to tell me that my phones weren't worth a ...

Re: BravoApr 2, 2011, 8:23 AM in the phonescoop.com forum
Awesome April Fool's Day articles! My husband thinks I'm a dork for checking for your gag news articles on my day off, but it probably doesn't help that he didn't get any of the jokes. =) I'm looking forward to getting my hands on a GzOne Tank!

Indirect reps and chargebacks...Mar 7, 2011, 6:47 PM in the Shop Talk forum
A question for all my fellow indirects...
Does your store have a policy where you charge a customer for the retail value of their equipment if they cancel service and you get a chargeback? If so, how do your customers react when you tell them this at the point of sale?
My boss and I disagree on how common this policy is among stores, so I'm trying to get a feel for what other stores are doing. ...

Re: The answer to his seq. ques. "whats your fav. hobby"...Mar 5, 2011, 9:14 AM in the Shop Talk forum
My favorite -
Security question: What's your favorite sport?
My coworker's answer: pocket pool
Rep did not know what pocket pool was and asked my coworker to explain - he told her he would love to, but she would probably sue him if he did.
:lol:

Re: CorrectJan 19, 2011, 3:25 PM in the phonescoop.com forum
My thoughts exactly. I hadn't really thought of a thumbs-down button, it would be nice to have both. Just a way to tell a poster you liked or disliked their statement without needing to type a reply.

"Like" buttonJan 17, 2011, 7:34 PM in the phonescoop.com forum
This may have already been suggested at some point, but we need a "Like" button for forum posts! Or maybe I just spend too much time on facebook...

Re: Worst name?Jan 17, 2011, 7:24 PM in the Shop Talk forum
Had a customer come in named Bobby. Pulled up his account and saw that his name had been misspelled on the original app, so the account holder on file was named "B@@by". Makes me laugh to think of the reps that have to call to inform him he's ready for upgrade. :oops:

Re: The EscalaterJan 6, 2011, 7:24 PM in the Shop Talk forum
And his cousin, the immediate escalator, who walks in the door and asks for the manager straight away hoping he will get a better deal, when he just wanted to buy a car charger.

Re: Or in my case..Nov 13, 2010, 5:38 PM in the Shop Talk forum
A few days ago, when functioning on a severe lack of sleep, a customer walked into my store and I nearly said my phone greeting of "X Wireless, this is Phoneyname..."
I answered the phone immediately after and my coworker nearly died laughing.

Re: Tip for those looking for jobs:Jul 31, 2010, 2:02 PM in the Shop Talk forum
8. Do NOT be rude or condescending to my employees while you're waiting to meet with me. If you dislike them that much at first sight, you really don't need to work with them.
Seriously, it's surprising how many people break that rule...

Re: Signs I wish We hadJul 21, 2010, 12:20 PM in the Shop Talk forum
From a local restaurant:
If you are grumpy, rude, or just plain mean, there will be a $10 charge for putting up with you.

Re: Signs you've worked here too longJul 6, 2010, 4:59 PM in the Shop Talk forum
You hear your carrier's default ringtone while in the grocery store and suddenly feel like you're at work.
Somebody hands you their phone and your first impulse is to take out the battery and check for water damage.

Re: To all of you out there that want to bash store reps...Jul 3, 2010, 2:52 PM in the Shop Talk forum
I think a lot of it comes down to the fact that customers don't tell phone reps about the store reps who do a good job.
Nobody calls customer care and says "I just wanted to let you know that I was in the store today and the rep was so nice and helpful, and they sold me the phone i need at a great price!" Those customers just go home happy with their service and go on with ...