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Malware Help Needed- Pop-ups, redirects, etc.

RKinner

Posted 11 August 2016 - 04:27 PM

se IE and go to http://eset.com/onlinescan and click on ESET online Scanner. Accept the terms then press Start (If you get a warning from your browser tell it you want to run it).

# Check Scan Archives

# Push the Start button.

# ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

# When the scan completes, push LIST OF THREATS FOUND

# Push EXPORT TO TEXT FILE , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

# Push the BACK button.

# Push Finish

# Once the scan is completed, you may close the window.

# Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt

# Copy and paste that log as a reply.

You might get some relief from adblock plus. I use it on all my browsers. Just go to adblockplus.org with each browser and you will be offered an add-on that blocks most ads. For IE they have to use a program that you download and install but for Firefox and Chrome it's just an extension.

Tonight let Avast run a boot-time scan:

Open Avast, Scan, Scan for Viruses, Change the Quick Scan (in the box in the center of the page) to Boot-time Scan. Then at the bottom of the page click on Scan Settings.

Make sure both boxes are checked and click on the gray box to the right of the orange ones. It should turn orange. Change where it says "Fix Automatically" to "Move to

Chest." OK. Now click on Start and then close Avast. Mute your speakers so it doesn't wake you up when Windows boots.

When you reboot you will see the scan start. It will tell you where it saves its log. Usually it's C:\ProgramData\AVAST Software\Avast\report\aswBoot.txt but it might change so verify the location. This is a hidden location so you will need to tell Windows to let you see it:

RKinner

Posted 11 August 2016 - 08:41 PM

andrea22

Posted 12 August 2016 - 07:58 AM

andrea22

Member

Topic Starter

Member

139 posts

After installing abp to both IE and firefox, I've reinstalled firefox, and it was fine for a few hours until I started a lengthy ebay search, then I got that 'message from microsoft' again with the voiceover and black boxes, which renders everything useless on firefox, where I can't click on anything at all, all I can do is shut down. Only one popup on firefox prior to this.

andrea22

Posted 12 August 2016 - 04:19 PM

andrea22

Member

Topic Starter

Member

139 posts

I just opened gumtree (similar to craigslist) on IE and it's a pop-up/redirect nightmare. Every time I click the cursor into the search box another tab opens so I can't use the site at all. I now know just how many Asian women are waiting to meet me LOL....

RKinner

Posted 12 August 2016 - 05:30 PM

Next time it happens try CTRL + Alt + Del and Start Task Manager. See if it gives you any hints as to what is going on.

Have you tried it with firefox in its safe mode? IE has a similar mode:

Copy the next line:

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator. Right click and Paste (or Edit then Paste) and the copied lines should appear. Hit Enter. IE should open with add-ons disabled.

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator.