Users

User profiles are maintained in the Configuration Server. To access these profiles, use a Genesys configuration interface, such as GAX.

Users Page

In Genesys Administrator, users correspond to the Person or Users object. Users and Roles must be assigned access to modules, as well as to contact centers, application groups, regions, and metrics.

Tip

While you can use any Genesys configuration interface to import Advisors privileges into a Role, or to assign Role-based permissions to Users or Access Groups for access to the Advisors business attributes, you can view the privileges associated with a Role only in Genesys Configuration Manager.