How well do the leaders in your organization express their emotions? What about you? Do you appropriately articulate your feelings?

While research has demonstrated a strong link among excitement, commitment and business results, many leaders stumble at emotional expressiveness. They hesitate to express both positive and negative emotions in an effort to maintain credibility, authority and gravitas. Consequently, theyre losing one of the best tools for achieving impact.

Leaders create authentic relationships by expressing interest in their people and showing empathy. They must also learn to express their emotions publicly.

Myths about Emotions

When leaders communicate, they often focus on message clarity and overlook its important emotional component. To generate excitement, they need to master their emotional expressiveness.

But most leaders demonstrate resistance. They cling to long-standing assumptions about showing emotions:

It’s unbecoming

Undermines authority

Reveals a lack of control

Conveys irrationality

Indicates weakness and vulnerability

Isnt masculine (and is, therefore, too feminine)

Men in leadership positions dont want to come across as dictatorial, angry or moody. Their female counterparts avoid showing emotions because they believe it plays into stereotypes about women being high-strung.

Does Your Head Overrule Your Heart?

In business, were highly respected for our sharp minds, to the extent that we frequently ignore and squelch our emotional voices. But even the most analytical personalities experience emotions.

“We are trained and rewarded, in schools and in organizations, to lead with a fast, witty and critical mind. And it serves us well. The mind can be logical, clear, incisive and powerful. It perceives, positions, politics and protects. One of its many talents is to defend us from emotional vulnerability, which it does, at times, with jokes and quick repartee.

The heart, on the other hand, has no comebacks, no quips. Gentle, slow and unprotected, an open heart is easily attacked, especially by a frightened mind. And feelings scare the mind.”

Its no wonder that leaders become entrenched in a comfort zone of data, facts and ideas. But failure to show emotions makes leaders far less effective. Without recognizing our feeling, our ability to make wise decisions is impaired.

3 Basic Techniques

Lubar and Halpern offer three guidelines for developing expressiveness that inspires others, influences change and drives business results.

Anger, frustration and pain, when properly expressed, bring us closer to one another. Never forget, however, that expressing emotion has a powerful effect, so think before you emote. Always wield emotions with thoughtfulness.

2. Put Nonverbal Cues to Work

While the words you choose play an important role in your messages emotional impact, research tells us that facial and body cues may be even more significant:

Albert Mehrabian, a professor emeritus of psychology at UCLA, conducted studies that revealed:

Words account for only 7% of a speakers impact.

Vocal tone is responsible for 38%.

Body language trumps them both at an astounding 55%.

Despite these game-changing findings, most of us spend 99% of our time on crafting language when planning a presentation  and a mere 1% on how were going to convey our message.

You lose credibility when your face and body send different messages. You may not even be aware of your tics: unconscious movements or gestures that are out of sync with how you truly feel.

For example, dont make an announcement to explain upcoming changes. Instead, challenge people to make some adjustments or overcome obstacles to success. Focus on what truly matters: your passionate purpose.

Never forget that every human interaction  from meetings and presentations to memos and face-to-face conversations  involves needs and desires, real or potential conflicts. These pivotal moments are opportunities to change minds and influence behavior. Your goal is to identify the desired change or problem to be overcome and invest it with energy and passion.

I offer a 30-minute telephone consultation, which will be scheduled at no cost to you. Request at motykoppes@coachmoty.com. I also welcome your referrals.