Business overview

Services

Hours of Operation

Reviews

The Best Customer Service!, 3/30/2010

Kelly's Closet had the best staff! Very accommodating and patient even with my 3 yr old sister! I will recommend them to everyone! (not to mention one of the more visually appealing boutiques!)... Lovely dress selection, from traditional to funky!

Disappointed, 2/19/2009

I too at first thought Kellys was great at first. The first trip was great to try on dresses... The 2nd trip was not so great. I went for a trunk show and specifically requested to see 2 styles by a... certain designer in advance of my visit. To much disappointment the dresses were not there when I arrived. I was then asked to try on a dress that another person had already purchased that was waiting to be picked up. To make matters worse, kelly offered to have the 2 style samples shipped directly from the designer as an apology for not having them during my visit. She called a few days later to say she could have them for me but I would need to split the shipping costs with her. My portion would be over $100. To me this is not acceptable and a cheap way to do business.

Reviews

This is QuelSimmons's TrustRating, which is based on both the number of reviews QuelSimmons has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful QuelSimmons has been to the Kudzu community.

The Best Customer Service!

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Kelly's Closet had the best staff! Very accommodating and patient even with my 3 yr old sister! I will recommend them to everyone! (not to mention one of the more visually appealing boutiques!) Lovely dress selection, from traditional to funky!

This is smyrnadoggiemom's TrustRating, which is based on both the number of reviews smyrnadoggiemom has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful smyrnadoggiemom has been to the Kudzu community.

Disappointed

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I too at first thought Kellys was great at first. The first trip was great to try on dresses... The 2nd trip was not so great. I went for a trunk show and specifically requested to see 2 styles by a certain designer in advance of my visit. To much disappointment the dresses were not there when I arrived. I was then asked to try on a dress that another person had already purchased that was waiting to be picked up. To make matters worse, kelly offered to have the 2 style samples shipped directly from the designer as an apology for not having them during my visit. She called a few days later to say she could have them for me but I would need to split the shipping costs with her. My portion would be over $100. To me this is not acceptable and a cheap way to do business.

This is Schmatterson's TrustRating, which is based on both the number of reviews Schmatterson has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Schmatterson has been to the Kudzu community.

Great Shop!

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I just recently bought my wedding dress at Kelly's Closet and received excellent service during each of the several trips I made with family and friends in tow. I also watched them deal with a bride whose dress had just come in, and they were incredibly helpful and accomodating with her. I definitely recommend this shop to anyone who appreciates good customer service and a fun environment!

This is omega2115's TrustRating, which is based on both the number of reviews omega2115 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful omega2115 has been to the Kudzu community.

Great at first - but...

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At first I really loved this place, they totally fuss over just you and make you feel special and pay special attention to only you. However, once I picked out my dress and paid for it. I returned for a fitting only to find out that I couldn't have my fitting because no one told me I had to have my shoes and try them on with the dress to be altered. Also, I wasn't paid attention to anymore because everyone was too busy fussing over new brides to be that hadn't bought their dress yet. I suggest to this store that even after a customer has paid for their dress, they should still be treated the same. I ended up taking my dress with me and going somewhere else to have it altered.