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Announcement
Jac & Elsie LLC is a shop full of things to love. Jac & Elsie specializes in friendship sets for adults and welcomes custom requests and orders. This affordable costume jewelry is trendy and easy to personalize, a great way to tell your favorite ladies just how much they mean to you.

Please note that general processing time is three to five business days after purchase. This does not include shipping time. If you require a speedier transaction, be sure to note priority and one-day shipping options at check out.

Announcement

Last updated on May 1, 2019

Jac & Elsie LLC is a shop full of things to love. Jac & Elsie specializes in friendship sets for adults and welcomes custom requests and orders. This affordable costume jewelry is trendy and easy to personalize, a great way to tell your favorite ladies just how much they mean to you.

Please note that general processing time is three to five business days after purchase. This does not include shipping time. If you require a speedier transaction, be sure to note priority and one-day shipping options at check out.

About

When I moved in with my husband, he had this gorgeous roll-top desk sitting unused. His parents stained it years ago.

My little homemade lightbox with the Don watching over. I love this needlepoint I found at a flea market years ago.

Where I make Jac & Elsie jewelry

Lots of jewelry storage space, and a few Barbies from my collection. I find them beautiful.

It started on a whim

I got into jewelry making through my friend Kathleen. One day when I was at her house, I saw all her beautiful beads she used for her chainmaille creations. She let me put together a beaded bracelet and, like that, I was hooked.

When I opened my shop, I had already had an Etsy account because I was a buyer. So my first shop opened with the worst shop name ever: Jaclyn1423, a play on the AOL instant message name I created back in junior high.

The pieces were primarily beaded, and I shot some photos -- oh gawd -- on beach towels.

Strangely, I did not give up on this endeavor. I eventually realized that there were too many -- often sub par -- beaded pieces out there, and I started to focus more on adorable and affordable pendants and friendship sets. The shop's very first friendship set was born of a coworker looking for a set of rock/paper/scissors necklaces for her and her besties. I eventually moved into bridal pieces and fundraiser pieces. Jac & Elsie has supported such groups including Autism Speaks, Easter Seals, Human Rights Campaign and Cancer Services of Northeast Indiana.

Eventually, when Etsy began to allow shop name changes, I changed Jaclyn1423 to Jac & Elsie, which pulls the "Jac" from "Jaclyn" and the "Elsie" from my nani. I loved the names together because it felt both young and vintage, adorable and beautiful.

Around the web

Shop members

Jaclyn

Owner, Maker, Designer, Curator

Hello all! I'm the "Jac" in Jac & Elsie, where we love the one-of-a-kind and whimsy factor to handmade jewelry. I specialize in bridal pieces and friendship sets, and I support Easter Seals and the Human Rights Campaign.

Shop policies

Last updated onApril 24, 2018

Hello! Thank you so much for visiting Jac & Elsie, home for bright, fun and affordable jewelry.

Accepted payment methods

Apple Pay

Accepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Questions about your order?

Please if you have any problems with your order.

Returns and exchange details

Like any piece of jewelry, Jac & Elsie items are not to be worn in the shower or swimming pool, while exercising or sleeping. Jac & Elsie is not responsible for any items that break in one of these instances.

Many of Jac & Elsie items use upcycled or vintage pieces, so it can be difficult to tell the integrity of the piece. If your piece breaks within two weeks -- and it is not something you've done to it -- let me know. Depending what has happened, options include, but are not limited to, a refund/cancelled transaction and a store credit in the amount of the broken piece.

If by chance you wish to return your item once you receive it for any reason, you have one month from the date the order was placed to do so. You will receive store credit for the price of the item. If the item is damaged when I receive it, that damage will be taken into account for the exchange credit.

Most importantly: I strive for happy customers. If your piece is damaged or different than expected, please let me know prior to leaving feedback. I will do what I can to make sure you're thrilled with your Jac & Elsie order.

Payment

Payment is due upon purchase. Jac & Elsie does not ship prior to payment received.

If the PayPal payment does not go through or check is not mailed within 48 hours of purchase date, I will cancel the order. If you have special circumstances, just let me know, and I will be happy to accommodate the best I can.

Most promotional deals do not include fundraiser pieces, unless otherwise specified.

Shipping

PLEASE NOTE SHIPPING TIMES: All orders through May 6 will ship the week of May 7.

Regular turnaround time for shipping is three to five business days, though some made-to-order pieces require a longer timeline. From there, regular first class mail averages two to five days within the continental U.S. If there is an expected shipping delay, it will be noted in the shop announcement at the top of the home page AND in the message to buyers you receive from Jac & Elsie upon purchase.

If you purchase the upgrade to Priority Shipping, the USPS gives a 1- to 3-day turnaround, depending on where you are located in the United States.

The best way you can help with quick shipping is prompt payment. Using a credit card through PayPal or Etsy direct payment is your quickest option, as I will ship your item upon receiving payment. U.S. eChecks via PayPal take three to five business days to process. Overseas eChecks can take up to two weeks to process.

If your item is damaged in shipping, I will replace the item if I am able. If your purchase was a one-of-a-kind, I will issue a store credit in the amount of the damaged item.

If your item is lost in the mail, or if you don't receive your item but the tracking number shows it was delivered to the correct address, it will be dealt with on a case-by-case basis--including, but not limited to, discounted replacement items or store credit.

A NOTE ON INTERNATIONAL ORDERS AND CUSTOMS POLICIES: The U.S. Post Office does not offer tracking for first class international shipments. Currently, Jac & Elsie does not offer quicker shipping options for international orders. I apologize for any inconvenience.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. Unfortunately, it is impossible to predict these fees, so they are not--and cannot be--covered by shipping costs. Therefore, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Additional policies and FAQs

If you see something you like but would rather it be a different length or color, please convo me. I'll do everything I can to make you a happy customer.

Some of my pieces are custom and require additional information from you regarding size, length, color, etc. If you do not include any needed preferences, I will contact you via e-mail and Etsy convo. You will have 24 hours to respond before I choose the length/color/etc. for you.