Clancy Group

Business overview

The Clancy Group Plc, through Clancy Docwra Limited, is well established as one of the leading national construction companies in the UK. It employs over 2,700 people across the UK, has offices across the UK from Livingston in Scotland, to the Isle of Wight and has a turnover of £250m.

Summary of at-work driving activities

The diverse fleet migrates between several depots across the UK and various contracts as required and is made up of managers in company cars, skilled operatives in commercial vehicles, dedicated HGV drivers, and a substantial amount of grey fleet drivers, all of whom are pro-actively engaged in our Fleet Safety Management programme. The fleet covers approximately sixty million miles per year on a combination of motorway, urban and rural roads.

The Clancy Group Board of Directors support the Fleet Safety Management and Compliance team in their work. The benefits the team bring to the business in making all our drivers behave in a more professional manner is totally aligned to our Group’s Mission statement ‘To make life better for all our families’Bernie StackDirector of Plant, Transport and Traffic ManagementThe Clancy Group

Business values

The Clancy Group is built on good traditional family and business value

Client Satisfaction – We are committed to delivering the highest level of service to our clients within the ethos of value for money

Integrity – We are committed to honesty and trustworthiness with clients and colleagues

Stability – We are committed to invest in people to provide the foundations for success

Standards– We are committed to the continual improvement of quality, health, safety and environmental standards

The Group’s approach to business is set out in its 6S Vision.

Safe, Successful, Sustainable, Secure, Skilled, Systems

We are committed to delivering the highest level of service to our clients and to the continual improvement of Fleet Safety, Quality, Health, Safety and Environmental standards.

The organisation has fully engaged in the strong business case of reducing road risk, reducing costs, reducing our carbon footprint and ensuring,
“We all go home safe every day”

Leadership in fleet safety

The Group Board of Directors is accountable for all HSE&Q issues including Occupational Road Risk. Moreover, the joint owners and Chairmen of the Group Kevin and Dermot Clancy are personally committed to the effective delivery and continual improvement of the Group’s Fleet Safety Management profile.

In terms of Fleet Safety Management & Compliance, we have a hierarchical umbrella of corporate governance and accountability ranging from a strategic level, a tactical level, and an operational level ensuring communication on key performance indicators is delivered effectively and efficiently.

Strategic level

The Board of Directors was responsible for the creation of the Fleet Safety Management & Compliance team. In addition, Colin Knight, Head of Fleet Safety, reports directly to Board member Bernie Stack who is Director of Plant, Transport and Traffic Management. Mr Stack is fully committed to continually improving fleet safety whilst driving down operating costs across the Clancy Group.

Tactical level

The monthly Fleet Safety Management and Compliance Business Review meeting has a direct reporting line into the Board of Directors and is chaired by the Head of Fleet Safety Management and Compliance, Colin Knight. This forum provides the space where all tactical decisions relating to fleet safety, fleet costs and fleet compliance are agreed upon and planned

Operational Level

To provide a framework for our Fleet Safety Management activities, we have firmly embedded the GDE Matrix (Goals for Driver Education) and the HSE principles of the PDCA Cycle of continuous improvement into Fleet Safety Management and this is delivered throughout the group by Regional Transport and Driver Safety Managers.

Collecting, analysing and acting on data

Over the Past 2 years we have invested significantly in fleet safety technology and recruited highly qualified fleet safety professionals to assist us with our 2020 vision and to defend three main areas of our operations:

Our drivers and other road users

Our Brand

The financial implications of neglected fleet safety management

To that end, we aim to provide a systematic, methodical and professional approach to managing our road risk by ensuring we implement data-driven driver safety interventions.

We use a third party online driver risk management system which includes an on-line driving licence check and risk assessment. We also conduct drug and alcohol screening for all new drivers as well as conducting D&A tests after road traffic collisions.

We have fitted forward facing cameras in company cars and a selection of commercial vehicles. Telematics/black box technology is fitted to every company owned vehicle within the fleet. We have employed a full time Fleet Safety Data Performance Analyst, who collects, collates and distributes data from all of our systems allowing the Fleet Safety Management & Compliance team to create data driven performance improvement KPI’s and training interventions to our wider business.

Data from the following sources is analysed:

On Line Driving Licence Check and Risk Assessment Management Tool

Tracker Black Box Driver Style

Forward Facing Cameras

AVIVA Insurance Claims History

Maintenance and Defect Records

Fuel Card Data

By using a combination of claims statistics and utilising our in-vehicle forward facing cameras we produce our own company branded data-driven video toolbox talks based on collision trends.

The data is then analysed before being translated firstly into strategy and subsequently into accountability and ownership by local line managers. This provides them with the insights and skills to manage their fleet properly and understand the influence they have on the behaviour of their drivers and the general safety culture.

Our data tells us that only 10-20% of our drivers fall into the critically high risk rating and we have therefore developed behavioural based coaching programmes for both drivers and their managers.

Performance measures

The dedicated Fleet Safety Management & Compliance team support the wider business in the implementation of our fleet and driver safety policies and risk assessment activities and these are influenced by the output from Monthly Regional Fleet Safety Performance Data Dashboards. In addition the team works very closely with external stakeholders to ensure all third party fleet data is turned into performance measures.

The Monthly Dashboards contain the following feet safety KPI’s

Collision frequencies, types, severity and costs to the business

Redzone drivers based on telemetry and camera data (speeding and other driver style)

Collision/Incident Reduction (as result of WRRS measures)

A monthly summary is generated and communicated back to the wider business, identifying drivers, vehicles and any associated costs to the business.

A Key Performance Indicator for this metric is the Collision Frequency Rate. This is calculated as the percentage of drivers in the fleet that are involved in a collision in a month.

For comparison, the annual figure in the example table below is the percentage of drivers in the fleet that are involved in a collision in a year, divided by 12. This is currently showing a downward trend.

Our telematics service provider generates a driver score for each vehicle in the fleet which is evaluated on a monthly basis. In this instance, a lower score indicates a better driving style.

The score is calculated based on the number of speeding, harsh braking, steering and acceleration events, as well as time spent idling and time and distance driven.

Business benefits and lessons learned

The business has benefited significantly from our direct interventions, which have resulted in a 13% reduction of costs incurred for accident collision damage against the same period last year and a 3.2% reduction on average fuel purchased per vehicle. Since the New Year, we have increased communication of driver scores back to employees and across the wider business, which has driven the average score across the fleet consistently downwards, reducing by 20% since January. Furthermore, the number of ‘At Fault’ claims and overall claims has dropped by 20% and 15% respectively over the last 12 months.Colin Knight Head of Fleet Safety Management & Compliance

Awards

The Clancy Group was awarded the Gold Fleet Safety accolade from RoSPA which reinforces that Fleet Safety Management & Compliance is engrained into the DNA of our business. Bernie Stack Clancy Plant Director was presented with the award during a ceremony at the ExCeL, London on Tuesday, June 20, 2017.

Through the RoSPA Awards scheme, which is open to businesses and organisations of all types and sizes from across the UK and overseas, judges consider entrants’ overarching occupational health and safety management systems, including practices such as leadership and workforce involvement.

It was a double celebration for the Clancy Group at the RoSPA Awards as we also picked up a Gold Award for Health & Safety.