Breakfast Briefing, 4.24.2017: American Airlines learns lessons from United

Nearly two weeks to the day after United Airlines was embroiled in controversy for having a passenger dragged from a flight, American Airlines quickly apologized after an employee's confrontation with a customer was recorded and posted on Facebook.

American Airlines tries to avoid pulling a UnitedPerhaps learning a lesson from the controversy that engulfed United Airlines two weeks ago, American Airlines quickly apologized this weekend after a flight attendant’s confrontation with a passenger was recorded and posted on Facebook. The Airline has suspended the employee, who has been accused of pulling a stroller away from a woman traveling with children from San Francisco to Texas, while it investigates the incident.

Cook threatened Uber with App Store expulsionA Sunday New York Times profile of rule-breaking Uber CEO Travis Kalanick kicked off with a conversation he reportedly had with Apple Chief Executive Tim Cook, who threatened to pull the app from Apple’s App Store for "secretly identifying and tagging iPhones" even after users delated it. (As you can see by looking at your own smartphone, Kalanick backed down). Fast Companyposted a helpful rundown of the biggest revelations from the story, including that Uber engineers built a digital moat of sorts around Apple headquarters to prevent the company from figuring out what they were doing. Uber is pushing back against the report, saying the company does not track users who have dropped the app. Also from Silicon Valley: One prominent tech investor is taking out ads in major newspapers urging Elon Musk to step down from a Trump advisory board.

Why is Spicer’s job safe? Ratings, of coursePresident Donald Trump told a working lunch last month that he isn’t dumping White House Press Secretary Sean Spicer, saying, "That guy gets great ratings. Everyone tunes in," according to The Washington Post. The article is a deep dive into how cable news drives the president’s agenda.

Big numbers for Wendy’s (and Carter)Wendy’s has seen boffo social-engagement numbers since daring Nevada teen Carter Wilkerson to amass 18 million retweets early this month. The fast-food chain has earned 165.8 million social impressions and won 149,000 new followers since April 5, according to Campaign. Wilkerson is also closing in on breaking Ellen DeGeneres’ retweet record.