Shipping information

SPITZ offers free standard delivery on orders above 300 Euro. (Please note that free shipping will be applied to your order at checkout).

Destination: European Union

Estimated delivery

UPS Standard 3-4 days (shipping service maybe changed to DPD or other)

UPS Express 2-3 days 20 €

Please note that delivery to rural addresses can result in longer delivery times.

All EU orders are shipped with UPS and requires a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Other destinations:

Outside EU delivery times depends on the area, but mainly it’s between 2 and 4 business days.

US

Japan

Korea

Russia

Taxes and duties

All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Information for customers outside of EU:

Please note that in some cases you might be subjected to customs, import taxes or a brokerage fee when ordering from the online store. Please check with your local customs office for your local rules and regulations. We don´t deduct VAT for international orders.

Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination when outside of the EU.

We don’t undervalue goods to avoid import taxes

Important information

All orders are fully traceable through our website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

Insurance

We insure each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by SPiTZ.

Order Policy

For security purposes, we reserve the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Deliveries

We aim to delivery all orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.

MADE TO ORDER

The item you would like to purchase is currently not available, but it can be ordered through our MADE TO ORDER system, which means that this shoe will be made uniquely for you.

To get to know our Made to Order System and learn how to choose your size best please read more about it HERE.

Please understand that the production time of shoes made to order usually takes 3-4 weeks.

If you would like to purchase this shoe personally made for you simply add it to your cart in your size, it will automatically be noted as made to order in our system.

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