UNLV’s Need

Although they bear the name UNLV, UNLV Tickets sells more than just tickets to UNLV’s Intercollegiate Athletic and performing arts events. More than 9 years ago, UNLV Tickets started selling tickets for events at Thomas and Mack Center, Cox Pavilion and Sam Boyd Stadium and now both The Thomas & Mack Center and Sam Boyd Stadium rank in the top highest-grossing venues in the world. They are now the source of tickets to some of the most popular entertainment and sporting events in Las Vegas, including the Professional Bull Riders, National Finals Rodeo, Vegoose Music Festival, The Pioneer Las Vegas Bowl, Supercross, Monster Trucks and more.

As each of the venues UNLV sold tickets for continued to grow, UNLV Tickets began having trouble getting their tickets out in a timely manner. Previously, all mail was carried to the main office at UNLV where postage was added and the tickets were sent out along with the rest of the university mail. However this process proved to be inefficient and costly. So, UNLV Tickets turned to Endicia, an online shipping and mailing service.

Endicia’s Solution

UNLV Tickets has been using Endicia for more than six years now. Since then, UNLV Tickets has been able to improve their customer care and save a significant amount on their shipping costs with the combination of USPS price discounts and the low cost of the Priority Mail® service.

“Due to the large volumes of tickets being shipped on a daily basis, UNLV Tickets qualified for the USPS Priority Mail service. With full tracking capability and at a highly competitive rate, the move to Priority Mail was an easy choice to make,” said Laurie Ochsner, Risk Management Supervisor, UNLV Tickets.

Endicia's solution gave UNLV Tickets the control they needed to ensure that the tickets went out on time with full delivery tracking included. This meant that customers received their tickets in a timely fashion and had nothing more to worry about than the outcome of their favorite sporting event.

In addition, back at the university, the ability to import multiple orders into the Endicia software further improved the speed and efficiency with which the ticketing operation ran. “It’s great. All we have to do is upload a list of customer addresses then print off the postage in a single batch.”