We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

Front desk staff are less friendly than you would expect from a resort or any hospitality establishment. There always seem to be a long wait at the front desk during the day, whether you are checking in, checking out, currency exchange or just have a simple question. Food quality…

Where do I start? The food is horrible! We lived off ice cream and french fries. The alcohol was super watered down. Our room had these little BUGS EVERYWHERE! I feel like they dont take pride in there resort. Paint splatters and drips everywhere, broken light and other fixtures.…

Dear Guest, First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. Accept our sincere apologies that we have not met your expectations. As every person is different and has different tastes, we understand that you may not have enjoyed the food, the room and the services we offer; however, our staff always tries to give the best possible experience. Some of the problems described are totally under our standards and we have already taken corrective actions in order to reinforce the areas mentioned. Furthermore we would like to express our appreciation for your concerns and to ask you to accept our sincere apologies. Thank you for targeting the points we can improve. Rest assured we will do our best to enhance the areas mentioned, as we will be constantly striving towards excellence in all our services. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. Please do not hesitate to contact us at our email address info.coba@bahia-principe.com for any assistance. Best regards, Antonio Endres Online Reputation Grand Bahia Principe Coba

I have nothing bad to say about my time at this resort. The staff are amazing, and helpful. The food was tasty and prepared well. The facilities are first class, but the beach is lacking. I stayed at the Coba resort, and it was an 8 minute tram ride to get to the Tulum Resort, wh…

Dear Guest, We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility. It was an honor for our entire team to provide you with excellent service as our philosophy is focused on our guests’ satisfaction. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. With reference to the comments about the beach area, we want to inform you that the beach in Mexico is public and the hotels cannot change the natural aspects as coral, reef, seaweed and rocks, located at the entrance of the beautiful Caribbean Sea and may sometimes molest people during their swimming session. In front of the Gran Bahía Príncipe Riviera Maya complex we have about 1.3km beach area where rocky areas and white sand areas alternate and give the opportunity to everybody to move freely to find the perfect spot to swim and enjoy. We really appreciate that you are taking the time to share us some valuable comments about your stay with us. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Please do not hesitate to contact us at our email address info.coba@bahia-principe.com for any assistance prior to your arrival. Kind Regards from Mexico, Antonio Endres Online Reputation Grand Bahia Principe Coba

11 family members went to Coba for my 50th birthday. We were there for 7 awesome days. Great staff, Great food. Very clean. The Mexican (Cozumel) and the Brazilian (La Gran Tortuga) were amazing. the resort is so big its 4 resorts attached that you can go to other resorts and its…

Dear Guest, First of all, we want to thank you for your comments and positive feedback regarding our hotel and services, it was a pleasure to welcome you and we truly hope our services have been up to your expectations. It is a real pleasure to read your kind words. It is wonderful to know you could enjoy the great food, the great staff and more! This is our motivation to continue exceeding our guests’ expectations. Thank you for mentioning the staff, who made your family holiday memorable and enjoyable. We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel. We hope to receive you again at The Mexican Caribbean and please do not hesitate to contact us at our email address info.coba@bahia-principe.com for any assistance prior to your arrival. Kind Regards, Antonio Endres Online Reputation Grand Bahia Principe Coba

Nery and Saul was our waiter & waitress. Nery was so sweet she was awesome. Saul never let your wine glass get empty could not ask for better service. Chef Hector, Monteroso & adelioshn. They deserve an award for the best food and presentation. Heaven

Dear Guest: On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Grand Bahia Principe Coba. As a service-oriented company it is a pleasure for us to read your opinion , we appreciate your acknowledgment of our team members. It was a great pleasure to be at your service during your stay at our resort and we are eager to inform you that all the staff mentioned has already received your congratulations. Thank you for sharing your timely observations regarding the better options for some travelers. Be sure that we endeavor to take care of all kind of guests and make them feel comfortable. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Please do not hesitate to contact us at our email address info.coba@bahia-principe.com for any assistance prior to your arrival. Kind Regards, Antonio Endres Online Reputation Grand Bahia Principe Coba

Are the kids clubs and buffet restaurants any difference in tulum and coba?
I was advised that I can use both side facilities and restaurants. Anyone know any difference between two kids clubs? My little ones only 4 and 5 . Also, are the two buffet restaurants offer the same food every night ? Many thanks

Hi Rhea1111,
You can use all the facilities apart from the buffet restaurants in both hotels. The buffets are the same in both hotels.
For more information on the kids clubs please send the hotel an e-mail on info.coba@bahia-principe. com
Have a great day.
Clare
Helpdesk0 votes

Are the kids clubs and buffet restaurants any difference in tulum and coba?
I was advised that I can use both side facilities and restaurants. Anyone know any difference between two kids clubs? My little ones only 4 and 5 . Also, are the two buffet restaurants offer the same food every night ? Many thanks

Hi Rhea1111,
You can use all the facilities apart from the buffet restaurants in both hotels. The buffets are the same in both hotels.
For more information on the kids clubs please send the hotel an e-mail on info.coba@bahia-principe. com
Have a great day.
Clare
Helpdesk0 votes