PGP Desktop Passphrase change not recognized

I changed the passphrase for the only key listed but the change never goes into effect. The old passphrase (from the secondary user I had to create at the time of PGP installation) is the only passphrase that will open the device.

I am permitted to change it via teh Ket Properties window but when I save, close and reboot the change never goes into effect.

Also tried and failed to invoke Single sign-on. Used Ctrl-Alt Del to change the Windows login. That took effect at the Windows login level but SSO did not take effect nor is the Windows password recognized by PGP at bootup.

It sounds like you are trying to change the passphrase used by PGP Whole Disk Encryption to boot the machine? If this is correct, and if a key is being used for this, it would be on a smart card or token? If it is on an eToken, the passphrase would have to be via the PKI Client. Please clarify.

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