Stay safe online

Keep your NETELLER Account secure

Our security measures are designed to keep you safe online and off. But there are also precautions you should take with your account to protect your security. Use common sense whenever you can.

Upgrade your browser

If you’re not running the most up-to-date version of your web browser, you may be missing critical security patches and updates. You can get the latest version from the developer’s homepage.

Review your transaction history

Regularly review your transaction history. If you think someone used your account to make a transaction, immediately change your password and contact NETELLER Customer Service.

Protect your computer

It doesn’t matter how diligent you are online if your hardware is unsecure. Make sure your computer uses precautions like antivirus software and firewalls to prevent intruders from getting into your network or computer. Never open executable files from unfamiliar sources.

Keep secrets

Sign out of your account

When you’re finished using your NETELLER Account, don’t close the browser window without signing out first. This will clear your browser’s cache and protect you from anyone signing in as you.

Use strong passwords

Create a complex and unique password that is different from any other passwords you use. A strong password should be at least 8 characters long, won’t contain your real name and should contain uppercase letters, lowercase letters, numerals and at least one special character (i.e. ` ~ ! @ # $ %).

Avoid public computers

Never sign in to NETELLER from a public computer—you don’t own it so you can’t know how safe it is. This includes computer terminals at hotels, libraries, airports and internet cafes.

Add Two-Step Authentication to your account

Two Step Authentication is an added security measure available on your account. It provides an additional layer of security to your account by requiring a code from your smartphone to be entered along with your email and password. For full details on how to add this recommended feature to your account, click here.