Everything! Everything was fabulous!! We were met from our taxi by the
doorman who asked our surname, which he repeated into his lapel. We
walked through the revolving doors and were met by a lovely lady who
greeted us by name and showed us the hotel and finally to our room. The
room was lovely, nothing spectacular but we did only book a regular
r...cosa dice la gente »oom. Everything we could need was in the room however. We went down to
the American Bar and had several glasses of wine. We had bookings for
Afternoon -
Smooth easy quick check in
Junior suite, Art Deco Style
Fabulous, bathroom huge, walk in shower with rain head huge,
Free standing bath plenty of room for two.
Afternoon Tea, delicious, was my bithday, they played happy birthday and bought a cake with candle, you can have as much as you want...service amazing.
Dinner at Kaspers, very busy,
Seated at a table with everyone coming back and forth on either side, not good, asked to be moved to the bar, done with no fuss, lovely dinner and wine.
Used

Everything is just perfect from the moment you step through the door.
The room we had was fabulous - they had taken note of what my husband
had said on the booking form - that it was a birthday treat - and as a
result we were upgraded, got a birthday card from the management and
complimentary birthday patiserries. The bed was the most comfortable ...cosa dice la gente »we
have ever slept in and the pillows were just heaven. The bathroom was
excellent and the Penhalligon toiletries a real treat. If you are
looking for -
Class, sophistication and elegance.
The staff are very attentive and nothing is too much trouble.
The Artesian Bar makes the best cocktails in the world.
The food at Roux (2 x Michellin Stars) is superb.
Afternoon tea in the Palm Court is an absolute must.
Gym, sauna, steam room, pool and spa pool are all very well equipped.
The hotel is immaculate from top to bottom.
The location.

We stayed at the hotel for my husband's 50th birthday. He is keen on trains so I requested, and got, a room overlooking the station. He was in his element. We arrived at 1pm and went in to drop our bags off but the staff were able to check us into our room which was a bonus. This is a beautiful hotel in a great location. Would definitely stay agai...cosa dice la gente »n. -
The hotel itself is the star of the show...beautiful restoration.....it is like walking around a film set! Spa area is nice ...we swam early in the morning and had the pool to ourselves...but it IS small! Breakfast was included in our stay and it was fab! Great ambience and relaxing area to sit/eat...also lovely selection of food to choose from.