Avaya Solutions bring people together with the right information at the right time in the right context, helping to enable a higher level of engagement among customers, teams, employees and partners to improve efficiency and quickly address critical business challenges. Designed to be highly scalable, reliable, secure and flexible, these solutions help reduce costs and simplify management while providing a platform for next-generation engagement and collaboration. They are available in a variety of deployment models including public, hybrid and private cloud as well as on a customer’s premises. All are supported by Avaya’s portfolio of professional and support services.

Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.

Today’s workforce is highly distributed, mobile, and seeks access to people and information through multiple channels and devices. Employees need to work with colleagues based in headquarters, regional centers, branch offices, and other remote locations, along with those within the enterprise ecosystem inclusive of supply chain, service providers, channels, and customers.

Avaya Dubai is a global leader in team engagement solutions based on unified communications and collaboration technologies. Avaya’s Team Engagement Solutions quickly and seamlessly bring together the right people at the right time with the right information to deliver business results. Avaya Team Engagement Solutions enable people to focus on the purpose of their interactions instead of the mechanics that enable them to occur.

Avaya Team Engagement Solutions empower people to communicate and collaborate using any modality, independent of location, network, or device. The solutions run on an enterprise-class platform that is highly open, reliable, scalable, and secure. Avaya also provides the platform and tools, within the Avaya Engagement Environment, that enable enterprise business analysts, developers and ISVs to rapidly create and deploy communication applications that are embedded into their business processes and applications.

Avaya Dubai is a global leader in the contact center market, offering highly reliable, intelligent and scalable solutions that help businesses deliver an exceptional customer experience, build customer loyalty, reduce total cost of ownership and compete more effectively.

Avaya helps organizations transform customer service to rich, sustainable customer relationships from “one-off” transactions. Avaya’s solutions help organizations understand each customer’s unique needs and preferences and dynamically manage their experience by bringing the right resources to each interaction for a higher rate of resolution on a customer’s first contact.