Wellness Membership Advisor (WMA)

The WMA is a Sales and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio and personal goals and objectives to ensure growth and profitability and a superior experience for all. High performance can quickly lead to sales / front desk management role.

Relationships

The WMA reports directly to the studio manager, however will have frequent interactions with massage therapists and the owner.

Job Duties and Responsibilities

Consistently follows all steps in the KNOWETM and sales process resulting in a conversion rate of 40% or higher.

Gains commitment and agreement from clients concerning rebooking and membership.