Commenters submitted a total of 90,967 comments in connection with the study. The Cyberlaw Clinic filed one of those comments on behalf of Berkman Center for Internet & Society Project Coordinator Adam Holland, who manages the Center’s Lumen project (formerly known as Chilling Effects), and Harvard Law School Clinical Professor (and Cyberlaw Clinic Managing Director) Christopher Bavitz, who serves as Lumen’s principal investigator at Berkman. As described herein, the comment submitted by the Clinic advanced the twin propositions that: (a)data is crucial to informing reasoned policy debates, including debates about policies that govern intermediary liability and obligations to police content online; and (b) transparency is intrinsically related to accountability, oversight, and process and is generally good for the public at large in a society that values free expression.

Section 512 and the DMCA safe harbor are extraordinarily important provisions of U.S. copyright law. Among other things, they provide a legal immunity for platforms that host user-generated content, subject to certain conditions and limitations, in the event such content infringes third-parties’ copyrights.

Implementing what is generally known as a “notice-and-takedown” regime, the safe harbor has been the subject of a fair amount of controversy since it was passed into law in the late-1990s. Content owners have expressed concerns that the safe harbor gives platforms too much protection and requires rightsholders to invest extraordinary resources and engage in a veritable game of “whac-a-mole” in chasing down each and every individual infringing file on each and every platform. Online platforms that benefit from the safe harbor often credit Section 512 for its role in the development of a robust online ecosystem while also noting the costs they incur due to DMCA compliance. Many public interest organizations that support the rights of Internet users agree and further note that the safe harbor (which requires platforms to remove content promptly upon notice from a rightsholder) can incentivize removal in contravention of a user’s general right to engage in free expression and specific right to make fair use of copyrighted materials.

Not surprisingly, comments submitted in connection with the Section 512 study underscored the breadth and diversity of perspectives on the safe harbor’s efficacy. For example:

A number of companies with business models based on copyright ownership submitted comments to the Copyright Office. Sony Music Entertainment, Universal Music Group, and the Warner Music Group commented as individual parties. Content industry conglomerates including the “Music Community” (led by the Recording Industry Association of America) and a group of “Professional Sports Organizations” (including the NBA, NFL, NHL, and UFC) also contributed. Although each offered a unique perspective, these parties generally argued essentially the same thing: that the DMCA safe harbors are hurting copyright owners by not adequately holding accountable platforms or individuals that provide access to unlawfully streamed or uploaded content, and that huge swaths of revenue are being lost to consumption of copyrighted material that is not adequately paid for. Comments attested to the shortcomings of the DMCA by pointing to the existence of services that had not signed licensing agreements with the representative companies and amounts of money invested into policing platforms for infringing material.

Technology companies and those who offer online services were also well-represented, with comments from Google, Amazon, Facebook, Microsoft, Yahoo!, Pinterest, and SoundCloud. These groups, too, shared some similar perspectives. They argued that the DMCA Section 512 safe harbors are functioning properly by promoting investment in the growing Internet economy while providing copyright holders with adequate means of protecting their content. Comments championed the DMCA for allowing for explosive growth in the online economy, providing opportunity for new areas of creativity, and growing the pie for media in general.

Non-profit and user rights groups had their say as well, represented by the likes of theElectronic Frontier Foundation, Public Knowledge, and the Wikimedia Foundation. For them, also, there were some common refrains. Much in line with comments from technology and online services companies, non-profit organizations asserted that the DMCA is valuable as a tool for innovation and growth on the Internet. But, they also raised issue with the specter of unfounded takedown notices, arguing that abuse of the Section 512 system can hamper free speech and copyright fair use and contended that automated processes have resulted in a significant amount of false positives.

In addition to expressing widely varying opinions on Section 512, the individuals and organizations that participated in the Study based their opinions on a wide variety of grounds. Some expressed policy positions in the abstract, focusing on the values we wish to incentivize in the copyright regime. Others drew on standalone facts and figures derived from a range of sources, from revenue generated through exclusive licensing agreements, to rates of streaming media consumption, to private sector profit margins attributed to the growth of the Internet.

Unlike most of the other comments, the comment filed by the Cyberlaw Clinic on behalf of Adam Holland and Christopher Bavitz did not take a firm stance on the efficacy of Section 512 of the Copyright Act. Rather, the Holland/Bavitz comment highlighted the need for complex policy determinations – like those involving liability and immunity of online platforms – to be based on data and evidence of the sort collected and shared by Lumen. The comment underscored the value of transparency about takedowns in facilitating clear and manageable processes for all parties in the takedown regime and urged the Copyright Office to encourage further data-sharing to support any efforts to balance the interests of rightsholders, platforms, and users in this space.

The commenters’ interest in this issue stems from their roles in managing the Berkman Center’s Lumen project, which maintains the largest database of DMCA and other takedown notices on the Internet. Lumen operates by aggregating notices that others have sent or received and then voluntarily shared with the project. Lumen accepts submissions from anyone, and it partners with major companies (e.g., Google, Twitter, WordPress, and Reddit) and others to collect large volumes of takedown notices submitted to them and share the text of each notice with researchers. Lumen offers access to its database to the public for free, and anyone may use the database to create refined data sets that shed light on how global takedown regimes (such as the Section 512 regime) are functioning.

The Clinic and the Lumen project express their appreciation to Harvard Law School students Shoshana Schoenfeld and Jonathan Luebbers, enrolled in the Clinic during the spring term 2016, who contributed significantly to the comment. We are hopeful that the Copyright Office will seize upon this moment of reflection about Section 512 to consider fostering a more robust data-sharing environment around DMCA notices and their role in the broader takedown ecosystem.