How do I get help?

Requirements

Known Issues

WebPrint service will reject jobs that are protected with a password. In such case, users are required to print password-protected documents via desktop printing where they will be properly prompted for password input.

If you select multiple pages to be printed on a single sheet or side, always check when releasing your print job and be aware of how many pages you will be charged.

Some software applications are compatible with the printing system (e.g. 4 pages on 1 page/sheet will be the cost of 1 page/sheet i.e. only 10¢); while other software applications are not compatible with the printing system (e.g. 4 pages on 1 page/sheet will be the cost of 4 pages i.e. 40¢).

As tested, some versions of Safari 5.0x may be incompatible. Please use Safari 6 or an alternative browser such as Mozilla Firefox or Google Chrome.

Clients may encounter problems when trying to print from a web page or pdfs directly from within a browser (without saving the file and printing from a PDF reading application). It is recommended that clients download the .pdf file, open it an an application such as Adobe Acrobat and print from with the application.

Specific pages cannot be printed through WebPrint directly without printing the whole document. For e.g one cannot print only 3-5 pages of a 10 page document directly. To get around this one can save the specific pages they want to print in a separate document, upload that document to WebPrint and then print.