Concierge

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The Concierge Services team is available seven days a week to make families feel more at home while away from home.

From assisting with outpatient and inpatient visits to arranging hotel accommodations the role of Concierge Services is defined only by a family’s needs.

Contact Us

To reach a Patient Experience Liaison call 202-476-2220. Our team of Patient Experience Liaisons is available Monday - Friday from 7:30 am - 6:00 pm. During the weekends, please call 202-476-2062 to speak with a Patient Experience Ombudsman staff member between the hours of 8:00 am - 2:00 pm.

Additionally, Children's National has an Emergency Department Patient Liaison available Monday - Friday and every other weekend from 3:00 pm - 11:00 pm.

Families can also call 202-476-5000 to have the On-call Patient Experience Liaison paged.

Enjoy the convenient location of the Homewood Suites Springfield, VA hotel, adjacent to the Capital Beltway (I-395) and just minutes from downtown Washington, DC. Our spacious studio suites feature king size beds and a living room area with a queen size sleeper sofa. Each has convenient amenities such as a fully-equipped kitchen with full-size refrigerator, microwave, and dishwasher. Complimentary full hot breakfast is available daily and a light dinner is provided complimentary Monday -Thursday and includes beer, wine, and lemonade. Other amenities include complimentary wired/wireless internet access and garage parking. A fitness center, laundry facility, business center and indoor pool are available onsite. We provide shuttle service within a three mile radius of the hotel and to the Springfield metro.