Standardize and extend processes to make existing services better, and easily scale new ones

AI-powered experiences make it easier for IT to deploy services, and easier for users to adopt them. As an effective and popular self-service channel, chatbots also ease the burden on service desk staff while improving user satisfaction.

Consumer-like experiences tailored to platforms employees are already using

Embrace cognitive technologies to transform your enterprise

Traditional service management faces key challenges when it comes to today’s multi-cloud, multi-channel, and multi-device environments. To meet increasing expectations for service delivery, companies should embrace cognitive service management – next-generation service management enabled by digital automation and AI.