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When it comes to why businesses need chatbots, various reasons come to mind. Some of these include automation of routine tasks, and simultaneous handling of multiple requests or enquiries. The most immediate impact for customers is the ease of getting in touch with your business or customer service rep. This increased speed in handling custo…

Facebook recently released a host of data proving the value of chatbots for business:2 billion messages are sent between people and businesses monthly56% of people would rather message than call customer service53% of people are more likely to shop with businesses they can message

A chatbot is a service, powered by rules and sometimes artificial intelligence (AI), that you interact with via a chat interface.

It is often designed to convincingly simulate how a human would behave as a conversational partner via auditory or textual methods. Chatbots are typically used in dialog systems for various practical purpose…

Live chat services can improve the conversion rate of your online visitors by engaging those who are interested. Capturing contact details and basic information about a particular product or service your visitors are interested in allows for a more effective follow-up.

A quality lead has a relationship with your brand. Therefore, it is important…

Lead generation means identifying and targeting potential new customers (or leads) for you to develop their interest in your products and services. Essentially, it is most ideal that every visitor becomes a lead as this may subsequently translate into prospective sale for the business.

Brand loyalty is important to sustain any business. Loyal customers will always come back to a brand which they either have trust in or connection with. Building trust with your customers is indeed truly essential if you want them to be loyal customers.

In this day and age where relationship plays a pivotal role in sustaining interest and creati…

True to their brand pillar, “Doing Things Differently”, SEGi College Subang Jaya hasalways believed in pushing the limits of technology to achieve this goal.Recently, they have created history as the first educational institution in Malaysia to use a chatbot in their “Chat & Win” engagement campaign.

In this new series called "Solving Problems with Brandchat", we will try to pinpoint some common challenges businesses are facing today, and how Brandchat may be able to help in dealing with some of them.Challenge 1: Receiving (too) many calls to your Call Center

You probably have one or two similar stories yourself - you call your bank/ mobile service provider or satellite/cable TV provider, only to realise you just spent 30 minutes on the phone, perhaps being put on-hold or transferred around, for half of that time, and.. you're still waiting for a resolution to your issue. It's pro…