HOME ARCADE SYSTEMS

CUSTOMER SUPPORT POLICY

REMOTE SUPORT

Using AnyDesk or TeamViewer

Most all support request will prompt a phone call from myself. Most of the time I can walk you through to address your problem. If not, a time will be schedule for a remote support session.Every customer is immediately given my personal contact number. I'm prompt and always eager to help. All I ask is you respect my weekends (especially Sunday). I will never ignore or let you sit by waiting for help.

EMAIL SUPORT

Available 7 days a week

I answer all emails almost immediately (no matter where I'm at) and rarely, it ever, a email will slip the daily torrent of emails I receive in my inbox.Email support is usually the quickest and most effective way to get an immediate response. Generally, I will create a walk-thru video specifically for you describing what your problem is and how to resolve it.

PHONE SUPORT

Available 5 days a week (No late nights)

Most all support request will prompt a phone call from myself. Most of the time I can walk you through to address your problem. If not, a time will be schedule for a remote support session.Every customer is immediately given my personal contact number. I'm prompt and always eager to help. All I ask is you respect my weekends (especially Sunday). I will never ignore or let you sit by waiting for help.

DOCUMENTATION & SUPPORT CENTER

Usually updated several times a month

Not only are there full step-by-step video walk-thru's to help you setup your arcade, but you also have access to full documentation covering everything from setup, to controls.Make sure you visit the customer support center if you need assistance.

Very good service. Dependable and patient even with us newcomers. Explains things in detail and simply put a joy to work with.﻿

Brian

I've been a customer for 4 years now and the service has always been excellent! He responds to emails in a timely fashion, he's friendly, and always willing to help if there is an issue. Highly recommend!﻿

Jr Brave

I took you 15 minute setup challenge. I honestly did not believe the hyper
But Damn! Drive is working excellent. I'm one happy customer.
Absolutely Amazing work.

Jim J.

DID YOU KNOW?

LATEST UPDATES & ADDITIONS

From media, emulators, to complete rom sets, and more. I update almost weekly. View the update log.
Download patches are issued frequesntly

Do you like this machine and think you may be interested in having Home Arcade Systems handle your arcade or retro gaming project? Send a brief inquiry with your question and I'll get back to you in a timely manner. Usually within minutes.

Very good service. Dependable and patient even with us newcomers. Explains things in detail and simply put a joy to work with.﻿

Brian

I've been a customer for 4 years now and the service has always been excellent! He responds to emails in a timely fashion, he's friendly, and always willing to help if there is an issue. Highly recommend!﻿

Jr Brave

I took you 15 minute setup challenge. I honestly did not believe the hyper
But Damn! Drive is working excellent. I'm one happy customer.
Absolutely Amazing work.

Jim J.

DID YOU KNOW?

LATEST UPDATES & ADDITIONS

From media, emulators, to complete rom sets, and more. I update almost weekly. View the update log.
Download patches are issued frequesntly

Updates & News:

Want to know when I update, or release a update pack? Join my email list to stay informed

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Game Sugestion:

King KongPlay as Jack. Play as Kong. Embark on an epic adventure created in collaboration with Academy’s Award-winning director Peter Jackson and based on the Universal Pictures’ film. Survive as Jack in a world crawling with predators and live the legend as Kong.