Most load tray errors are the result of a mismatch between the size/type of paper requested by the PC, and the size/type of paper present or set on the printer.

An example message would be 024-965 Load Tray 1 Letter Plain. This indicates that the print job sent has requested Letter sized Plain paper from Tray 1. If tray 1 is empty, loaded with A4 sized Plain paper, or Letter sized Thick paper this error will occur.

Another common example is 024-969 Load SSF A4 Plain. This indicates the print job sent has requested A4 sized Plain Paper from the Single Sheet Feeder. If the user intended to print from tray 1 and the SSF is empty this error will occur.

In order to resolve any load/feed error on the Dell 2155cn/cdn Laser Printer please follow the steps below:

If the Windows Test Page does not Print, check the Paper Size and Type Settings are set correctly in the Print Driver

If the Windows Test Page Prints then the Driver settings are correct, please check the paper size and type of the document you have sent to the printer

If you have selected the correct Paper Size and Type on the Printer Panel, The document is set correctly, the correct paper type has been used and you are still unable to Print, please contact Dell Technical Support via the Twitter Contact Button

If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.