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Ever since Orange and T-Mobile joined forces to become EE in the UK, there’s been no shortage of confusion around exactly what the relationship between Orange and EE actually is. Well, let’s clear it up. Since the 1st of April 2010, Orange and T-Mobile ceased to be, instead becoming Everything Everywhere, later EE. Though both […]

British Airways are more than just an airline, they’re a service that connects people from around the world. Flying British Airways is often a privilege, with class leading customer service and comfort, as well as award winning customer service. As a British Airways customer, you’ll enjoy an unparalleled experience, but it’s not always easy to […]

Apple’s highly anticipated top-of-the-line iPhone X boasts a near edge-to-edge screen, the elimination of the home button and a new facial recognition system designed to help you sign in with just a glance. However, the components required to enable those ID features are in short supply, according to a new report from the Wall Street […]

The rollout of Fibre to the Premises (FTTP) for homes across the UK means that many people will soon be able to access broadband that hits speeds of up to 300mbps. However, it’s proving to not be without its faults – especially for BT customers. Confused BT customers are hammering the BT contact details for […]

Karl Pilkington may have declared his retirement from acting and public life back in 2015, but it seems as though Sky have managed to tempt him back to create an all-new scripted sitcom for the channel. The sitcom is called Sick of It and as well as starring in the sitcom, Karl will write the […]

It appears that the final casualty from the current round of strikes being undertaken by BA’s cabin crew will be BA122. The Boeing 777 from Doha to London was due to take off at 7am on the 31st of August, but the strike by members of BA’s mixed fleet crew at Heathrow continued their strike, […]

Once upon a time, when Apple was about to launch something, nobody would have a clue what it was. Oh, of course we’d hear little whispers about a new type of computer or a possible feature, but the rest would be a delightful surprise. However, those days are now over. With so much anticipation and […]

When it comes to your home broadband, there’s no shortage of ways you can get yourself hooked up. From major broadband suppliers like BT, Virgin and Sky to smaller players like TalkTalk, Plusnet and others, there are literally dozens of options available. However, when it comes to home broadband, the UK’s major mobile networks haven’t […]

It appears that the final casualty from the current round of strikes being undertaken by BA’s cabin crew will be BA122. The Boeing 777 from Doha to London was due to take off at 7am on the 31st of August, but the strike by members of BA’s mixed fleet crew at Heathrow continued their strike, […]

Once upon a time, when Apple was about to launch something, nobody would have a clue what it was. Oh, of course we’d hear little whispers about a new type of computer or a possible feature, but the rest would be a delightful surprise. However, those days are now over. With so much anticipation and […]

The news that Leicester City hero Jamie Vardy was setting up a training academy for the next generation of non-league football stars to showcase their talents set a ripple of excitement through the football world. Now, Sky have announced that a six-part fly-on-the-wall documentary will air on Sky 1, following Vardy as he searches for […]

BT’s Openreach subsidiary is in “early but serious” talks with Vodafone about a joint investment in a new ultrafast fibre-optic broadband network, according to a report by the Daily Telegraph. The discussions centre around plans to build large-scale new infrastructure to replace aging copper phone lines, which can’t deliver broadband at speeds and capacity of […]

Few can deny that the UK’s rural areas could benefit from improved broadband services. Indeed, if you happen to live in the country or have been to visit somebody who does, you’ll likely have been shocked by the speeds on offer. It’s an issue that the government know all too well, which is why they’ve […]

The upcoming 4G and 5G spectrum auction is posed to be a huge boon for consumers over the coming years, with signal improving in major towns and cities, alongside rural locations. However, not all is well when it comes to the networks bidding to buy the spectrum. In particular, Three have registered their severe dissatisfaction […]

Email phishing scams are nothing new. In fact, they’ve been around for as long as email has, attempting to convince people to hand over their details before scamming them further. However, a new breed of phishing scam has hit Vodafone customers, who are now being warned about one of the most realistic scams yet. The […]

BT have successfully reinvented themselves over the last few years, moving from a tired, fusty media empire to something a little more vital – a direct competitor to Sky, in a very serious way. That’s been on the back of their nabbing of Premier League and Champions League football rights, which have drawn in customers […]

PayPal are one of the world’s biggest online payment gateways, but that doesn’t mean they’ve run out of room to grow. In fact, if their Q2 earnings report is to be believed. PayPal absolutely smashed expectations in Q2 2017, marking another in a series of better-than-expected quarters for the company. With a raft of new […]

Recent years have seen Sky take the visual aspect of television to a new level for UK based customers with the launch of broadcast 4K TV, but for many of us, the audio aspect remains frustratingly limited. Although Sky do send audio in high bitrates for HD and 4K customers, the vast majority of homes […]

HSBC have triggered an investigation into Noble Plantations following allegations that the company was planning to clear thousands of hectares of rainforest in Papua for the cultivation of palm oil, in what is being hailed as the first for a major bank. HSBC have asked the Roundtable on Sustainable Palm Oil (RSPO), a sustainability body […]

Amid continued struggles, TalkTalk have announced that they’ve captured their fourth chief financial offer in four years, poaching Kate Ferry from Dixons Carphone, who will take office in the autumn. Ms Ferry comes to the company with a rich and storied history, with a career at Merrill Lynch as a specialist retail analyst behind her, […]

Where there’s money, there will be people looking to take advantage and steal it. It’s a sad fact, but it remains a fact nonetheless, and when it comes to online payments, there’s none bigger than PayPal. Here in the UK there are millions of PayPal customers, each with bank accounts linked to their PayPal accounts […]

Three months ago, we brought you news that British Airways cabin crew had voted in favour of strike action in their dispute over pay and benefits with the company. That strike was due to take place on the 16th of June, running through the 20th, and did indeed take place. Those strikes were in relation […]

Sky and Virgin Media enjoy something of a tetchy relationship at present, and who could blame them? Together, they monopolise a huge portion of the pay-TV, broadband, mobile and home television markets. True, whilst the two companies are fierce rivals on all fronts, they’ve found room for cooperation in the past, like in the appearance […]

TalkTalk are in the midst of a rebuilding job following years of falling subscriber numbers and a series of damaging leaks which put consumer data at risk. The plan, spearheaded by Sir Charles Dunstone, is designed to restore TalkTalk’s reputation as a consumer-first challenger in the UK’s broadband market. His strategy was unveiled as the […]

When it comes to making a payment online, there are few companies which have quite the same foothold as PayPal. Established in December 1998 as Confinity, a software company that primarily worked on security for mobile devices and founded by Max Levchin, Peter Thiel, Luke Nosek, and Ken Howery, it soon merged with online banking company X, founded […]

As Sky continues to expand across Europe and develop itself into much more than a mere television provider, they’ve been laying down vital groundwork to fund their growth. However, their success will likely always be underpinned by a continued dominance in the pay-tv sector. That’s why the company have this week announced two new long-term […]

If you’re a customer of HSBC or First Direct, you’ll know that by the fourth of fifth call you make to the company, they offer you the option to move to voice recognition security. Designed to help customers avoid remembering passwords, the voice recognition software uses a database of your vocal patterns to create a […]

British Airways cabin crew have voted in favour of four more days of strike action in what is the latest in a long-running pay and benefits row. The strike will start from the 16th of June and will run for 4 days, even though BA say that the crew’s pay and rewards are in line […]

HSBC is taking the bold step of offering online investment advice for thousands of its UK customers with small savings pots automatically, as it aims to join the growing ranks of consumer banks re-entering the market after a number of mis-selling scandals damaged their reputation. The banks move into so-called “robo-advice” will include a personalised […]

Contactless payments have revolutionised the way we shop in 2017. It was a charge initially spearheaded by the banks as contactless payments came to debit and credit cards, but it’s been joined more recently by phone companies like Apple and Google, who have built in contactless payment support for phone running their software. Google’s version […]

The huge IT failure that grounded British Airways’ flights across the UK and caused 75,000 passengers serious delays over a busy bank holiday weekend has proven to be a huge problem for BA. Damaging their stellar reputation for customer service and wiping an eye-watering £170m off the share price of their parent company IAG, British […]

It’d be fair to say that despite the occasional theatrics, the last year hasn’t been a thrilling one for Sky Sports customers. The Premier League quickly became a procession as a strong Chelsea side cantered to the title and few surprises were sprung in the other major sporting tournaments broadcast on Sky. Of course, it’s […]

A fight looks to be on between TalkTalk and BT over the now-independent Openreach company, which could hold up a vital consultation regarding the future of the UK’s broadband infrastructure. In March, the telecoms regulator Ofcom imposed a record breaking fine on BT for widescale broadband installation failings between 2013 and 2014, to the tune […]

Choosing an energy supplier is a painful business for anyone these days, but that doesn’t mean it’s something you can avoid. With a huge amount of choice out there and such little clarity as to who offers the best service, the cheapest prices and the best customer service. From the big players like EON, British […]

When it comes to mobile broadband solutions, the market isn’t anywhere near as congested as the home broadband market. Though you’ve only got the likes of EE, Three and O2 battling out for mobile broadband supremacy, it’s a market complicated by modern smartphones and their ability to act as personal hotspots themselves. Although, with data […]

So, you’re in the market for a new broadband provider, are you? Well, you’re not the only one. Though much of Britain is already locked in with a broadband provider, every single day thousands more join the market, and many thousands more decide to leave their current provider in search of a better deal. The […]

When it comes to choosing your broadband provider in 2017, there are more options than ever before. From bundled-in broadband from the likes of Sky and Virgin to low-cost broadband alternatives from TalkTalk and Plusnet, there are countless options available to the savvy shopper. For most of us though, we tend to look towards the […]

Vodafone are, in 2017, one of the biggest mobile networks not just in the UK, but in the world. With a turnover north of £40 billion in 2016, they’re a global telecommunications giant with a reach which extends into more sectors than you might imagine. As a customer in the UK though, what should you […]

Today, Virgin Media are without a doubt one of the biggest media and telecommunications companies in the UK. Offering the fastest broadband available in the UK for general consumers, a reliable mobile network, home phone and a TV service which stands right alongside Sky as amongst the best available, they’re in a remarkable marketing position. […]

Virgin are a massive company. With fingers in everything from home broadband to healthcare and beyond, there’s no shortage of areas in life where you’ll find the Virgin brand. Because of that scale, it can be hard to keep on top of all the Virgin news out there, although it’s fair to say that Virgin […]

Let’s be honest, for all the good things about Vodafone, their communication skills aren’t up there with the best. It’s not because of a lack of news stories out there, it’s simply because the official channels that Vodafone use just aren’t kept as up to date as they could be. So, we decided to pick […]

Since 2015, T-Mobile no longer exists in the UK. As part of a deal with Orange, both companies disappeared and become EE – a network which is currently the biggest in the UK, and was recently purchased by BT. As such, T-Mobile are no longer a presence, and all calls to the T-Mobile number are […]

TalkTalk are still in the process of repairing their brand after a major hack in 2015 meant that around 157,000 customers were in danger of having their personal details stolen. Poorly handled and originally covered up, that hack led to a spate of customers leaving the company and an expensive compensation package being offered to […]

2017 is poised to be a fascinating year for the home broadband market. With rumours of Virgin Media climbing down from their ultra-fast broadband perch to offer slower, ultra-low cost broadband and the likes of TalkTalk re-energising their business after a torrid couple of years which has seen hack after hack crumble their satisfaction ratings. […]

When it comes to pay TV, there’s no bigger company within the UK than Sky. Created from the buyout of the failing British Satellite Broadcasting and merged with Sky Television Plc back in 1989, BskyB (now simply Sky) endured a rocky start to life. The subsequent decades, however, have seen the struggling pay TV supplier […]

‘Tis the season for buying massive amounts of things online, and for many of us that means using PayPal an awful lot. Whether you’re new to the payment platform or an experienced veteran, there are always questions to be asked. Perhaps you’re trying to send money, or maybe you’ve requested a refund but don’t know […]

It’s fair to say that Orange is one of the most revolutionary companies ever to grace the British Isles. Coming at a time when mobile telecommunications were niche, geeky and uncool, Orange flipped the status quo on its head and made mobile achingly cool. Today, Orange is part of EE, which was recently purchased by […]

There’s no denying that when it comes to convoluted histories, EE has the competition beat. Formed from the coming together of two British mobile telecoms giants in Orange and T-Mobile (a duo which have changed hands 9 times between themselves), EE became the latest chapter in a long and, frankly confusing, story. Their merger completed […]

It seems like a yearly occurrence now, but as we creep closer to Christmas the threat of strikes from major transport agencies looms ever present. Often tied in to unfair contracts and squeezed out of employment, striking is a legitimate form of protest from disaffected workers, despite the inconvenience caused by it. Now, more than […]

It’s a sad fact of our everyday lives that when we call the customer service department of a company, we prepare ourselves for the worst. Decades of shoddy, inattentive customer service experiences and countless hours wasted on the line trying to get your questions have taught up to expect the worst. However, it’s not true […]

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