Many providers have failed to show value for UC, but that's because they're selling a product, not a solution.

"A few weeks ago I was at an Alcatel-Lucent conference where one of the main speakers suggested that unified communications had failed. This was on the heels of a Gartner analyst proclaiming that Unified Communications is the biggest scam since Ponzi, and around the same time my colleague Michael Finneran wrote an article noting that that the term 'unified communications' did not come up in any of the mobility sessions he attended at Interop, and that while the UC proponents were talking about mobility, the mobility folks were not talking about UC," writes industry analyst and consultant Blair Pleasant on the No Jitter blog.

"Considering that I make my living from spreading the UC gospel, helping companies develop their UC strategies, and helping vendors position and market their UC products, this was a bit disconcerting. So I had to ask myself, did UC fail?" Pleasant wonders.

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