Shipping and Payment

Delivery reservation

We will deliver while stocks last.

Where do we deliver?

We can only ship our products within Germany. Upon request, you may indicate a delivery address deviating from your invoice address. For organizational reasons, delivery to other countries is not possible. We kindly ask for your understanding.

What are the shipping costs?

We deliver free of shipping costs as from an order value of €50.00. Below this order value, we add €3.95 for shipping costs.

Is there a minimum order value?

No, a minimum order value does not apply in the alfi online shop.

How long does it take until my order is delivered?

Of course we aim at delivering your ordered goods as quickly as possible. You find information on this on the page for each individual product: We deliver within three working days. Please find exceptions, is any, on the detailed product page. We will immediately inform you on delayed deliveries. If products are out of stock, you will find a "Reminder" button on the detailed product page. Click on this button to receive a reminder when the requested product is available again. A pop-up window opens, where you may enter your data. As soon as the requested product(s) is/are available again, you will be informed by e-mail. This e-mail will include a link directly redirecting you to the detailed product page.

In case of non-availability of ordered products, we reserve the right not to deliver. In this case, we will immediately inform you and promptly reimburse any amounts already paid. We will inform you by e-mail as soon as your order has been received. A second information will be sent when the ordered goods have been dispatched. For this reason, please make sure that you provide us with a valid e-mail address when ordering. Should you not have received any e-mail confirming the receipt of your order within approx. 60 minutes after sending the order at your e-mail address, please contact us. Please find our contact details below under "Contact". We recommend to regularly check your spam file for incoming e-mails.

What to do if my shipment does not arrive?

You will receive an information by e-mail as soon as we have handed over the ordered goods to the parcel services. Should the parcel not be received by you within 7 working days, please contact our online team.

If your parcel carrier cannot find you, the carrier will leave a notification card and your parcel will be kept in the post office branch indicated. You may collect your parcel there within seven working days.

Incorrect shipment: Your shipment contains any wrong items?

If the actually delivered item(s) deviate from the item specification in your order, your delivery note or your invoice, please report such incorrect shipment by e-mail and inform us of the deviation in detail. We will immediately contact you then.

Our aim is your full satisfaction with our products and our service. Should you nevertheless have reason to complain or wish to exercise your statutory right of withdrawal, you may return the goods ordered within 14 days upon receipt of the shipment. In order to avoid a deterioration of the goods, we recommend you to return the items in the original packaging, if possible. For a trouble-free handling of your return, we recommend you to use the enclosed address label. Please only use this label for goods from this parcel. If you wish to use the enclosed address label, please send the return from a branch office of Deutsche Post AG (DHL).

Comfortable payment methods

In the moment you confirm your order in the alfi online shop, we purchase price will be due and immediately debited to your account. For this reason, subsequent changes in your order will not be possible. Of course, you have all options to withdraw from your order. You may optionally settle payments via direct debit, SOFORT Überweisung, credit card or PayPal.

alfi supports Verified by VISA and the MasterCard SecureCode so a misuse of your card data is almost ruled out.