Shipping

If you are not at home, our delivery partner will call you to schedule a day and time that is convenient for you.

If you miss this delivery, they will make two more attempts.

If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us. Call us on 800-MAXUAE (800-629823) within two working days of the third attempt and we’ll schedule another delivery date and time that suits you better.

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Emirates ID).

FastPay

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference.

That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

1.Create a MaxFashion.com account or sign in to your existing one.
2.Go to the FastPay section in My Account and click on 'Get Started Now'.
3.Select a payment method - either Cash on Delivery or Credit or Debit Card.
3.1.If you choose to pay by Credit or Debit Card, you can either use an existing card or add a new one.
3.2.If you choose Cash on Delivery, click on 'Save & Continue to Shipping'.
4.Now enter your shipping address. You can either select an existing address or add a new one.
5.Finally, click on 'Save Address & Continue'.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you.

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our iPhone and Android apps.

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

Don’t forget, to transfer your Shukrans to your new account, you must first unlink your Shukran account from your existing MaxFashion.com account. You can do this by calling our Customer Service team on 800–MAXUAE (800-629823). Once you’ve created your new MaxFashion.com account, you’ll be able to link it with your Shukran account from your My Account page.

To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and MaxFashion.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Credit Card or Debit Card number and card expiry date when placing an order.

Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store in the UAE.

Hand over your return - an authorised staff member will take your package.

After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

III. Call for a pick-up

Wrap and seal your products in their original packaging or call us at 800–MAXUAE (800-629823) if you no longer have it or need any kind of help.

Call us on 800–MAXUAE (800-629823) to schedule a pick-up time and location.

Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.

Yes, you can now drop off your Max products to a Max store across the UAE.

Here’s what you need to do.

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.

Hand over your return: An authorized staff member will take your package.

Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

Don't forget to check the returns policy first to see which products we don't take back.

If you've paid for your order by cash, you'll receive a Return Voucher worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Max products online.

Each Return Voucher can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.

If you’ve paid using a Return Voucher or Shukrans, we’ll email you a fresh Return Voucher for the same amount within 48 hours of the cancellation.

As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your Credit Card or bank account as the case may be, or issue a Return Voucher, if you opted for Cash on Delivery.

You'll be able to return your Max products to a Max store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

Yes, if you pay by cash and then return a product to a Max store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store. Credit Notes are single-use vouchers valid for 6 months from the date of issue.

If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Max purchases online or in-store.

If a Return Voucher or Credit Note is used towards a purchase that costs less than the value of the voucher, you'll lose the balance amount. So make sure you get your money's worth.

We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Max products online.

If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

If the value of the return is higher than the value of the voucher: Imagine an order with three products worth AED 20 each, having a total value of AED 60. The order was paid for with a Return Voucher worth AED 30 and a Credit or Debit Card. If you return two products, your refund amount of AED 40 will be split between a Return Voucher worth AED 30 and a Credit or Debit Card refund worth AED 10.

If the value of the return is lower than the value of the voucher: Consider an order with three products of AED 20 each, having a total value of AED 60. The order was partly paid for using a Return Voucher worth AED 30 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher worth the value of one product, or AED 20 in this case.

Yes, you can now drop off your Max products to a Max store across the UAE.

Here’s what you need to do:

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.

Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.

Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

Don't forget to check the returns policy first to see which products we don't take back.

When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Max product online or in-store.

If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher to shop Max products online or in-store.

If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher to shop Splash products online or in-store.

Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.

No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

If you’ve made a purchase worth AED 1,000 or above on maxfashion.com with your Emirates NBD, Mashreq, NBAD or Samba Credit Card, call your bank and ask for the 0% Easy Payment Plan.

You can then choose the installment plan that works best for you. The total purchase amount will be debited from your account on a monthly basis, over the selected time period. Please note, the bank you select may charge a one-time processing fee, based on its policies.

Yes. Your bank may charge you an additional processing fee when you opt for the 0% Easy Payment Plan. Do check with them about their policies. However, you will not be charged any interest on your installments.

Yes, you can still earn Shukrans, but you must link your MaxFashion.com and Shukran accounts within 5 days of making your purchase. Your Shukrans will then be automatically credited to your Shukran account.

No. You cannot earn Shukrans when you shop using promotional or Return Vouchers. If you place an order using a voucher and another payment method such as Cash on Delivery or Credit Card, you will earn Shukrans only on the amount paid by Cash on Delivery or Credit Card.

If you’ve paid by Credit Card, we’ll credit your Shukrans to your account once your payment is confirmed. If you’ve paid by Cash on Delivery, we will credit your Shukrans after delivery. You can spend your Shukrans 14 days after they have been credited.

After you have linked your UAE Shukran account, you can check your Shukrans in the Shukran tab in the My Account section. You can also see your available Shukrans under your name at the top of the page. Don't forget that you have to be logged in to do so.

If you think that the Shukrans in your account are incorrect, contact the Shukran team on 800–SHUKRAN (800–7485726) or email them at [email protected]

You can spend your Shukrans 14 days after they’ve been credited to your account. Your Shukrans will only be credited after your payment is confirmed (if you’ve paid by Credit Card) or your product is delivered (if you’ve paid by Cash on Delivery). They will be valid for 24 months after they have been credited.

When you cancel an order placed using Shukrans, we will reimburse the value of the Shukrans that you've spent. A Return Voucher for that amount will be emailed to you. The Shukrans you've earned on your order will be taken back.

Click & Collect

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in the UAE and collect it at your convenience.

It depends on the products in your basket. If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand. If this brand is one of the Centrepoint brands, Centrepoint stores will be offered as additional pick-up points apart from the brand stores.

For multi concept basket, Click & Collect will be offered only if all the concepts are part of Centrepoint (Babyshop, Lifestyle, Splash, Shoe Mart). In this scenario, your pick-up point will be only Centrepoint stores.

During checkout you will only see the stores which have Click & Collect available.

Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

Other Information

Yes, we regularly run offers and promotions on MaxFashion.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

You can use your Max Gift Voucher to pay fully or partly for any Max product at any Max store. Redeeming the Gift Voucher is simple – just present it at the time of billing. If the value of your purchase is greater than the value of the Gift Voucher, you can pay the balance using another payment method such as Debit or Credit card, or cash. Your Max Gift Voucher can be used for one transaction only, so any remaining balance cannot be used at another time.

No, sorry. Gift Vouchers are for one-time use and aren’t reusable. If the total value of a Gift Voucher isn’t used in a single transaction, the remaining value becomes null and can’t be used for a subsequent transaction.

You can either return a product for a credit note or exchange a product for an item of the same value, within 14 days of purchase. Please make sure your returns are in their original condition and packaging, and do include the original payment receipt.

If a product is defective, we will first try to repair it; if it cannot be repaired, we will be happy to exchange it for a new one. However, if it cannot be exchanged for some reason, we will refund its total value.

For hygienic reasons, no exchanges will be offered on lingerie, underwear and accessories.

Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Max or at any other participating outlet and redeem them for great rewards.

If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

Free membership for life.

Shukrans and rewards across a wide range of participating outlets.

The chance to earn Shukrans even during sales and promotions.

Exclusive offers, including special invitations to in-store activities and sale previews.

We've invested in a fast and cost-efficient distribution system and buy large quantities directly from the supplier, avoiding middlemen. Our ethos is about offering customers value at every level, allowing us to offer products at the very best prices possible.

For any programme or account-related questions, call the Shukran Member Services Centre at 800-SHUKRAN (800-7485726) from 9 AM to 10 PM, Sunday to Wednesday, and from 9 AM to 12 AM on Thursdays, Fridays and Saturdays. You could also visit the Help and Support section of the Shukran website.