Hello. I would like to help you with the problem you are having. My normal online remote support hours are evening and weekends Eastern Standard Time, M-F 6pm to 12 midnight and Saturdays and Sundays all day to Sunday 12 midnight. As always, I advise having a image level backup of your system before doing any work. If you are interested in my recommendation for an affordable image backup software, let me know. Otherwise, lets proceed. What computer and operating system are you using? Apple Mac? Some PC running Windows, which version? What steps have you tried already? If Windows, 1. Start - Control Panel - Administrative Tools - Computer Management - Disk Management, does it see your hitachi in there? If so, is a drive letter showing? Any information you can provide will be helpful. Looking forward to hearing from you. Best Regards,Customer

Hello. This isCustomer I am responding to your question on JustAnswer about: "My Hitachi LifeStudio Desk 1TB S/N:HD19JUZC has stopped working, how can I get it started again." I'd like to help you with this problem. Please return to JustAnswer.com and respond. --Best Regards,Customer

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