Configure Media Resource Groups

From the Available list, select all the hardware conference bridge resources configured for
each ingress/VXML combination gateway in the deployment and add them to the
group.

Click
Save.

Step 3

Add a Media Resource Group for Media Termination Point.

Click Add New.

Enter a Name.

From the Available list, select all the hardware media termination points configured and add them to the
group.

Click
Save.

Step 4

Add a Media Resource Group for Transcoder.

Click Add New.

Enter a Name.

From the Available list, select all the transcoders configured and add them to the
group.

Click
Save.

Step 5

Click
Save.

Configure and Associate Media Resource Group List

Procedure

Step 1

Select
Media Resources > Media
Resource Group List.

Step 2

Click Add New and enter a Name.

Step 3

Add a Media Resource Group list and associate all of the media
resource groups. Click Save.

Step 4

Select
System > Device
Pool. Click Find. Click
Default.

Step 5

From the Media Resource Group List drop-down list, choose the
media resource group list added in Step 2.

Step 6

Click
Save. Click
Reset.

Configure CTI Route Point

Complete the
following procedure to add a computer telephony integration (CTI) route point
for agents to use for transfers and conferences.

Procedure

Step 1

In Cisco Unified CM Administration, select Device > CTI Route
Point.

Step 2

Click
Add New.

Step 3

Set a device name; for example, PCCEInternalDNs.

Step 4

For Device Pool, select Default.

Step 5

Select a Media Resource Group List from the list.

Step 6

Click
Save.

Step 7

Click on Line [1] to configure the directory number associated with this route point.

This directory number will be a pattern that is intended to match any of the internal Dialed Numbers you configure in Packaged CCE for internally routed calls. (For instance, for Transfers and Conferences).

Important:

Define a pattern that is flexible enough to match all your internal dialed numbers yet restrictive enough not to inadvertently intercept calls intended for other Route Patterns you may have defined for other parts of your dial plan. As a best practice, use a unique prefix for internal calls. For example, if you have internal dialed numbers 1230000 and 1231111, then an appropriate line number to enter for the cti route point would be 123XXXX.

Select the CTI
Route Point from Available Devices and add it to the list of Controlled
Devices.

Step 8

Click
Save.

Configure SIP
Options

Use the default SIP profile.

Configure
Trunk

There are four CVP call servers, and each must be associated with a SIP trunk in Unified Communications Manager. The following
procedure explains how to configure four SIP trunks, each targeting a different CVP call
server.

Actual customer site topology may necessitate the use of alternate SIP trunk plans, which are supported as long as all four CVP call servers are targeted by the configured SIP trunks.

Procedure

Step 1

In Unified Cisco CM
Administration, select
Device >
Trunk.

Step 2

Click
Add
New.

Step 3

From the Trunk
Type drop-down list, choose
SIP
Trunk, and then click
Next.

Step 4

Enter the
following in the
Device
Information section:

In the
Device Name field, enter a name for the SIP trunk,
for example,
sipTrunkCVP1A.

In the
Device Pool drop-down list, select the device pool
that the customer has defined.

Select a Media Resource Group List from the list.

Make sure
that the
Media Termination Point Required check box is not
checked.

Step 5

Scroll down to
the
SIP
Information section:

In Row 1 of
the
Destination table, enter the IP address of a CVP
server. Accept the default destination port of 5060.