Client Satisfaction and Trust and Confidence Survey Results

Thousands of citizens across Peel had their say through the 2017 Client Satisfaction Survey. Citizens continued to report high levels of satisfaction with Regional services. Across the organization, client satisfaction averaged 7.7/10. The survey, which is distributed every two years, began in 2008. Citizens are randomly selected and provide feedback on different Regional services.

Community feedback is fundamental to the Region's citizen-focused planning and service delivery. This survey is one of the ways we gather client insights and work with citizens to address their changing needs.

In the 4200 client responses received, results showed that more residents are using multiple ways to use Regional services. It also showed that in 2017:

we more than doubled the number of people who used the website as part of their service experience from 2015

two thirds of respondents who accessed our services by phone or in-person said they were likely to go to the website first the next time

Understanding these factors helps us design and deliver services in ways that better meet your needs.