Complainant's representative states he switched phone service from Excel Telecommunications to another provider. Complainant's representative notified Excel Telecommunications that he no longer wanted its service. Approximately one year later the Complainant received a bill from Excel for $118.36. Complainant also received a bill from a collection agency for $531.26. Complainant's representative is requesting that the Excel bill and the collection charges be eliminated.

Complainant states that on two occasions Touch America has represented itself as her long distance provider. This was done without her knowledge or authorization. Complainant requests that steps be taken to prevent the changing of long distance companies without authorization; that she be absolved from any and all expenses for long distance service that she did not request; and that any party found to be at fault for slamming be fined.

Complainant states that her credit card was charged by Direct One Com.Long Distance for unauthorized billing. Complainant believes that her credit card was fraudulently accessed by Direct One Com.Long Distance after she purchased an item that was offered on television. Complainant requests that she be compensated for her time in resolving this matter and that she be awarded $1,000.00 as stated by South Dakota law. She also would like the Commission to assess a penalty on Direct One Com.Long Distance for its actions and because Direct One Com.Long Distance does not have a Certificate of Authority from the SD Public Utilities Commission.

Complainant reported that he put a collect call block on his telephone to prevent calls from a correctional facility. The block failed to block calls from the correctional facility and complainant has received a bill for calls and he refuses to pay it. Complainant is requesting that he should not be liable for the charges since he took the proper steps to block collect calls.