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Não consigo salvar na galeria do meu celular Hello! I would like to make a complaint I'm 3 days preparing a surprise video for my wedding ... and now I can not save the video in the gallery of my cell phone! I would like a solution!

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Não consigo salvar na galeria do meu celular Hello! I would like to make a complaint I'm 3 days preparing a surprise video for my wedding ... and now I can not save the video in the gallery of my cell phone! I would like a solution!

A

Alessy Silva

Started a topic Fri, 21 Apr, 2017 at 11:26 PM

Hello! I would like to make a complaint
I'm 3 days preparing a surprise video for my wedding ... and now I can not save the video in the gallery of my cell phone!
I would like a solution!

M

Mike Metcalf

On Sat, 22 Apr, 2017 at 1:39 PM

Hi,1) Are you using videoscribe on your cellphone, or are you trying to transfer a video from your computer to your cellphone?2) Are you seeing an error message? What it the exact error message?3) Can you publish to youtube then download the video from youtube?4) do you have a PRO subscription or just a free app?5) If videoscribe is crashing when you try to publish a video, save your project to the cloud folder and Raise a ticket to tell customer support the name of it.

If the problem is something else, you may need to provide a better description of the problem, or a copy of the project file.

-Mike (videoscribe user)

A

Alessy Silva

On Sat, 22 Apr, 2017 at 5:47 PM

Hello
When I try to save in the cloud this message appears
"you are use video scrive anywhere. specific features from cloud may not be supported"
I'm using iphone
The application has been downloaded, bought! I've bought a package that direcjtk to create video!
I can save on you tube, but this option does not appear!
The video has 4 minutes and some photos!
I wanted so much to save!
Can you help me?