I'm grateful and humbled to be among the recipients of this great scholarship. This award has made it possible for me to be one step closer to achieving my dreams and I am thankful for the opportunity.

Numiopre “Pamela” Roberts, School of Social Work, 2017-18 recipient of the Southern Management Corporation Scholarship

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What is Duo?

Multi-factor authentication (MFA) requires something you know (your UMID password) and something you have (like a smartphone or tablet app, or a mobile phone or landline phone) as an added layer of security to prevent anyone else from accessing your account. Multi-factor authentication is one of the most effective methods to prevent phishing, helping to protect you and the UMB community. Duo is the multi-factor authentication solution at UMB.

Passwords are essential for security and privacy, but they are often not enough. They can often be stolen, guessed, and hacked — you might not even know who else has your password and is accessing your account. Multi-factor authentication adds a second layer of security to your account to make sure that it stays safe, even if someone else knows your password, by using your phone or other device to verify your identity. You will be alerted right away (on your phone — mobile or landline — or tablet) if someone tries to log in using your password. This prevents anyone but you from accessing your accounts.

All faculty, staff, and students will eventually be required to enroll in Duo to access MFA-protected applications. The first phase of implementation will be restricted to highly privileged users of eUMB and SIMS/Banner, Office 365, ImageNow, and VPN.

How do I use Duo?

You can use a landline or a tablet. Duo also lets you link multiple devices to your account, so you can use your mobile phone, a landline, and/or a tablet. We suggest that you enroll more than one device for redundancy in the event that a device is lost or unavailable.

If none of these options is available to you, you can be issued a hardware token, or "fob." Please coordinate with your local school or department IT team for approval:

Problems?

If you get a new phone, you will need to reactivate Duo Mobile. This can be done through our Account Management site. When accessing the portal, you will need to complete the two-factor authentication process. If you have a second device, you can use it to authorize. Otherwise, you will need to choose the option to have Duo call your phone before you can reactivate Duo mobile.

Contact the Help Desk via email or call 410-706-4357 immediately if you lose your phone or suspect that it has been stolen. The device will be disabled for authentication and you will be assisted in enrolling another phone/device.

While it is important that you contact the Help Desk if you lose your phone, remember that your password will still protect your account.

We recommend that you have two devices registered with Duo in case one device is unavailable. In the event that you can't access your account due to your device(s) being unavailable, please contact the IT Help Desk via email or at 410-706-4357 for a temporary bypass code to allow access to your accounts.

If you travel internationally and need access to resources protected by Duo, you may wish to use a passcode as your two-step verification method. Using the Duo Mobile app (available for smartphones or tablets), you can generate authentication codes even if you don't have an internet, Wi-Fi, or cellular connection.

To generate a passcode using the Duo Mobile app, simply launch the app, then click on the key icon next to University of Maryland, Baltimore.

Then enter the displayed code when prompted for Second Password, or Enter Passcode.

Please note that if you're traveling internationally (or have an international phone number) and are using SMS, or text messages, as your method of two-step verification, you may be subject to your carrier's roaming charges for SMS messages. Use of SMS is not recommended for international travelers.

No. Two-factor authentication adds a second layer of security to our online accounts. In an effort to keep your personal account information secure, we are requiring two-factor authentication on selected services.