Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

Customer Creation with Blake Landau is a podcast series that focuses on customer management, as well as call center related topics. We explore best practices in customer contact on every channel, including call centers, customer relationship management and related marketing topics. We also bring you the pre-eminent thought leaders on maximizing customer relationships to increase customer acquisition, customer retention, loyalty and engagement.

Here at Everyday Property Manager, we are dedicated to helping you grow and thrive in the multi-family Housing industry. You are in a service business and there is great demand for excellent customer service and communication skills in this industry. We want to take your customer service and communication skills to the next level and beyond! Sure, this business is full of challenging moments, but it his how you handle the moments of challenge that make you exceptional.

Customer Management IQ is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of Customer Management IQ is on peer-to-peer communications within the Customer Management community.Simply put, you can interact and share solutions with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.And it enables you to find from your peers a method, a solution, a proven best practice that solves your s ...

The Hustle Podcast is a show dedicated to the evolution of the craft of design. We chat with design captains, inspiring designers, product leaders, agency owners, and the Funsize team about building teams that can create products that matter. Hosted by Funsize's Partner and Head of Design, Anthony Armendariz

Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.

The 5 to 9 Podcast offers a glimpse into the world of work, after the work day is done. To a lesser extent, its a show about finding your drive and lifestyle design, but not in the traditional sense. With personal and professional innovation at its core, the 5 to 9 seeks to empower and educate folks as they pursue personal fulfillment after the work day is done.

e-BIM, the electronic Business Intelligence Monitor, is a forum for sharing ideas, best practices and solutions within the business community. The emphasis of e-BIM is on peer-to-peer communications within the business professional community.Simply put, you can interact, share solutions to your business problems with an incredible network of authoritative sources and practicing professionals. It's easy. It's fast. It's free.e-BIM enables you to find from your peers a method, a solution, a pr ...

Ever had an Oh Crap moment? Learn business secrets of crisis management and prevention from Meredith and Frank - crisis management experts with over 40 years combined experience. Join us as we explore, dissect, and get to the root cause of current scandals in the news. Whether it's your CEO sleeping with his secretary, the manager embezzling funds, or a total product meltdown - we'll tell you how to keep your business running and come out on top. Visit www.me2-solutions.com for more free cri ...

Being a women entrepreneur comes with some unique struggles, the many roles we juggle in our business and our family can create challenges to our time, our well-being and how good we feel about ourselves. Have you ever struggled with feeling guilty when you’re working on your business because you aren't with your family, only to then feel guilty when you’re with your family because of everything demanding your attention in your business? Do you struggle to serve clients – working 60 to 80 ho ...

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Omega Performance Knowledge Series » Podcast Knowledge Series Audio Only

Access new insights and best practices for improving business in the financial services industry from the world-renowned team of experts at Omega Performance. Credit and Risk Management - Sales and Customer Service - Leadership and Change Management

What do you do when "great" isn't good enough to grow your career or business? How do you stand out and move up in today's world? Join bestselling author (book named by 30 newspapers as one of "Ten Best Business Books" of the year) and Hall of Fame professional speaker Scott McKain to discover what it takes to create distinction in your career, business, and life!

You might not always have time to sit down and meditate. But you can still do a simple meditation technique to help manage stress triggers throughout your day, and to help you sleep better. Join meditation guide, Mary Meckley, as she shares a different meditation technique every single day customized around a weekly theme to explore a particular topic in-depth. Each week you're introduced to a brand new meditation series. Each day you learn how to do a particular meditation technique. And be ...

Social Strategy Sandbox is an interview and discussion show hosted by Jeff Marmins, Co-Founder and Managing Partner of C7group Consulting and Training. Tune in to hear experts talk about Issues facing business as it learns how to communicate with employees and customers online. Hear experts discuss the risks and rewards of social business technology and practices including how people are doing their work in today's social technology influenced landscape. Learn about social media best practic ...

Mark Riffey's Strategic Small Business Marketing and Operations Talk Radio is a weekly 30 minute talk show where the small business owner can call in and ask for help with marketing and operations problems.

Straight talk from thought leaders, subject matter experts, and best-selling authors about customer communications and document strategies that make a difference. Explore innovative technologies and techniques that improve the performance of business and customer communications. How can you connect with customers in new and more profitable ways? Which document and information management technologies will bring the most bottom-line benefit? What communication strategies will improve company p ...

The Small Biz Ahead podcast is a weekly podcast that answers small business owner's most common questions. Hosted by Elizabeth Larkin and small business owner and expert Gene Marks, this weekly podcast will help you to run your business more efficiently. Topics include cash flow management, managing employees, customer service and retention, productivity, and generating new leads for your small business.

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

Access new insights and best practices for improving business in the financial services industry from the world-renowned team of experts at Omega Performance. Credit and Risk Management - Sales and Customer Service - Leadership and Change Management

No BS Allowed - Are you sick of empty suits telling you just work harder? - Learn about The Maverick Selling Method, models the world's best salespeople and what they do differently. If you are in sales and have a passion for selling you will like this podcast. The focus is on b2b sales and selling. If are selling or in sales this podcast is for you. Some of the topics I cover are cold calling, spin selling, challenger sale, solution selling, advanced selling skills. strategic selling, linke ...

In each episode of the Creative Yarn Entrepreneur Show, you’ll find great ideas for launching, managing, and evolving your indie yarn-related business, and tips for keeping yourself creative, productive, and sane. Share the unique joys and challenges of being an indie in the yarn industry, whether you’re a crochet or knitting author, blogger, designer, maker, podcaster, publisher, teacher, or tech editor; a yarn dyer or spinner; or the owner of any other indie business based around yarn. Top ...

Your customer is already mobile, so being mobile-ready and mobile FIRST should be your top priority. Whether you're a brand marketer managing mobile advertising campaigns, an enterprise determined to super-charge your customer service, or an app developer focused on driving engagement with your app after the download, Mobile Presence is your destination for the trends, tools and tips that will allow you to connect with your customers and increase revenues.

Mark Kent is the Regional President of Humana, philanthropist, author and highly sought after speaker. Before assuming the position at Humana, a Fortune 100 company, he established and sold two multi-million dollar companies. Kent authored the book WOW Moments and created the WOW Moments podcast to teach high performance and exceptional service strategies to corporations, entrepreneurs and individuals alike. Are you interested in creating an engaged workforce, loyal customers, and relationsh ...

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eCommerce MasterPlan: interviews and advice to help build your online retail business faster

Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online only store for Australia, or a brick and clicks business from the USA – but every one of the ...

deep house lounge - [www.deephouselounge.com] is an underground house music radio station and community, driven by its loyal fans and broadcasters. Started in Philadelphia, PA in the United States around 2011 by Bryon Stout. It has quickly morphed into one of the largest and fastest growing internet SHOUTcast deep house radio stations to date. We focus on finding dedicated and talented DJ's to be involved with our broadcasting family. We have earned a reputation for consistently streaming qu ...

Organizations are facing a growing and rapidly evolving set of security threats, including: IT outsourcing, cybercrime, workforce mobility, Web 2.0, and data breaches. Lumension is the leading provider of operational endpoint security solutions that help protect your vital information and manage your critical risk across network and endpoint assets. Lumension delivers Vulnerability Management, Endpoint Protection, Data Protection, and Compliance and IT Risk Management solutions to more than ...

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Zero To Scale: Two Entrepreneurs Take You Behind The Scenes In A Journey To $100k Per Month And Beyond

Are you keeping up with PowerShell Desired State Configuration (DSC)? It's one of the fastest-moving technologies today. But more than that, it literally transforms how IT Implementers deploy and manage on-premises resources and those extended to the cloud for both Windows and Linux environments. Get a solid foundation with this course, and build on it with "Advanced PowerShell Desired State Configuration (DSC) and Custom Resources." Watch Jeffrey Snover, Microsoft Distinguished Engineer and ...

Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations.We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success.This podcast turns attention to CSMs about the day to day projects they manage, and ideas they have on how to make CS easier for everyone.T ...

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Zafin | Building a Business Case for Product and Pricing Lifecycle Management

"I understand that customer centricity is the future of banking, but how do I get started? Where do I start? How do I get funding?"These are questions we’re often asked when we talk to financial institutions about creating a customer-centric strategy with Product and Pricing Lifecycle Management (PPLM). Indeed, there are a number of interrelated factors to consider as part of your PPLM journey, so it’s understandable that the prospect of a large-scale change initiative can seem somewhat daun ...

I was warned right away, at the airport: “We have a water crisis with severe restrictions in place,” read a Buick-sized sign in the arrivals area. So it was true. I had spent the past week in South Africa on a reporting trip and had decided to pass through Cape Town on my way back, in part out of curiosity about the water shortage. The news cov ...…

Welcome to Savoring Our Lives! In this week’s episode, we: [caption id="attachment_683" align="alignright" width="300"] Air Hockey Showdown[/caption] Celebrated National Pizza Day Chad was on the road this week and had to navigate through a snow storm on Friday, but we still managed to enjoy National Pizza Day! Played Air Hockey We visited Romi ...…

The Funko Convention Season Begins with Emeralds Welcome back Alliance members, this episode the team breaks down some of the Emerald City Comic Con Funko Exclusives, their weekly pickups, Finders Series Vol 8 Toys R Us and Walgreens, and the Collectors Story of the Week. Don’t forget the upcoming Pop Collectors Alliance events: The next LIVE C ...…

In this episode Armen is joined by Tamara McCleary, CEO of Thulium.co. They explore the benefits of accepting that digital business growth now depends on a great customer experience. Transcript Armen: Hi, I’m here with Tamara McCleary for today’s edition of Digital Identity 360. We’re actually on location at the Digital Identity Summit in San F ...…

You may not give your trash much thought. You put it out, it disappears, you fill up the bins again. But there’s more at stake. In December, the waste management company Recology took over garbage collection from the Ratto Group in parts of the North Bay, affecting 55,000 residential and commercial customers. Reporter Rhian Miller looks at how ...…

Welcome to the Elevator World News Podcast. This week’s news podcast is sponsored by elevatorbooks.com: http://www.elevatorbooks.comWITTUR BRAZIL MOVES COMMERCIAL OFFICEThe Brazilian branch of the Wittur Group is moving its commercial department to a new office in São Paulo to better accommodate customers. Its 10,000-m2 manufacturing facility i ...…

This is the fourth of a five part series where Robert is joined by various technical experts to review the SmartHotel360 demo app, which was used in the keynotes at Connect() last November and is available on GitHub. In this episode, Brady Gaster shows us the backend services used by both the Web and mobile apps. These services are a series of ...…

This is the fourth of a five part series where Robert is joined by various technical experts to review the SmartHotel360 demo app, which was used in the keynotes at Connect() last November and is available on GitHub. In this episode, Brady Gaster shows us the backend services used by both the Web and mobile apps. These services are a series of ...…

Facebook Advertising and Engagement for Small Businesses written by John Jantsch read more at Duct Tape Marketing Marketing Podcast with John Jantsch About Facebook Advertising Facebook advertising for small business is a hot topic, and it’s gotten even hotter since Facebook’s been in the news lately talking about limiting people’s organic reac ...…

Deployed Logix (DLX) is a trusted industry partner. Military, Law Enforcement, Fire, EMS, Urban Search and Rescue, and other organizations rely upon our first-hand knowledge to assess, outfit, and sustain their field operations. We are not a “one-size-fits-all” supplier. Deployed Logix (DLX) understands that its customers have vast and differin ...…

Amtrak experienced another tragic accident on Sunday that resulted in the death of the train engineer and conductor and injured a reported 116 passengers. While the focus was on the absence of Positive Train Control (PTC) which would potentially have brought the train to a halt without intervention by the crew, the issue might be deeper for Amt ...…

“You can’t really control whether you’re having an emotional connection with someone." By popular demand, here is an entire episode on the topic of open relationships, with a licensed Marriage and Family Therapist who also happens to be an out queer polyamorous badass. Is having a customized relationship really worth all that processing? Listen ...…

In this episode, you’ll learn about focusing your limited marketing dollars on the visitors who are closest to your destination from Devon Perry. Devon Perry joined Visit South Jersey as marketing director in 2015. In this role, she closely shadowed the executive director, and when the opportunity presented itself, she was well acquainted with ...…

In this 237th episode, AC and CJ plow through a ton of news in the cloud space related to Microsoft, Azure, Office 365 and AWS. They spent a bit more time this week on picks… including an awesome listener submission! Notes: News Microsoft Windows emergency patch: Microsoft’s new update kills off Intel’s Spectre fix Office 365 SharePoint Content ...…

In this 237th episode, AC and CJ plow through a ton of news in the cloud space related to Microsoft, Azure, Office 365 and AWS. They spent a bit more time this week on picks… including an awesome listener submission! Notes: News Microsoft Windows emergency patch: Microsoft’s new update kills off Intel’s Spectre fix Office 365 SharePoint Content ...…

Are you a Lantern Bearer? Are you one of those people even strangers seem to want to tell their problems to? Does it seem like you have a sign above your head, some signal broadcasting out into the world? You’ve heard the term lightworker, but this archetype is something much more specific... HOST LINKS - SLADE ROBERSON Slade's Books & Courses ...…

Title: Morale & Health on the Job SiteTopic: Keeping your employees fueled, hydrated and alert not only leads to a safer job site, it can save you money! Job site morale and health can start in your job site kitchen. During this edition of CareyBrosPros, you’ll find out : - Not only can dehydration take a toll on workforce productivity but it c ...…

Customer Service is a key component to any good business strategy. Today we talk to an expert about why getting more complaints is actually a GOOD thing, the benefits of considering your customers-customer, and the one thing about your business that is fundamental to its success - and by the way it also offers a huge return on investment. Greg ...…

Today on Mission Supercritical our hosts are speaking with Paul Kendall the CEO of Trust Capital. A proven professional with 15 years of building regional sales channels, business development, commercial financing, account management, and marketing experience. Recognized for the ability to effectively launch, market, manage and grow vendor fina ...…

Cleaning Up In Sales - Show dedicated to growing sales for the Professional Cleaning Industry. Get The Prospecting Faster Tools Here.... https://www.insightfulselling.com/p/adonrigg-positioningtoolsSubscribe to watch new weekly videos about sales & marketing:http://www.youtube.com/user/adonrigg?sub_confirmation=1About Adon Rigg:Adon Rigg brings ...…

Welcome to the Elevator World News Podcast. This week’s news podcast is sponsored by elevatorbooks.com: http://www.elevatorbooks.comESCALATORS, ELEVATORS PART OF BALTIMORE STADIUM UPGRADESixteen escalators and an undetermined number of elevators are part of a three-year, US$120-million upgrade to M&T Bank Stadium, home of the National Football ...…

Episode #27: Maria Giudice It is our pleasure to present to you Maria Giudice, Former VP, Experience Design at Autodesk, founder of Hot studio and former Creative Director of product design at Facebook. Maria was the founder of Hot studio for over 15 years and then acquired by Facebook, where she was working as a creative director of product de ...…

This is not an easy question for any business to answer, and it depends a lot on your own personal situation. Graham and Ashkahn lay down their thoughts on this difficult topic and provide insight into how they handle it at Float On.

In episode 1 of Product Warrior Podcast I am joined by John Cutler the well known product manager and medium author. We discuss the challenges of continuous improvement and share techniques to align teams and stakeholders to discover true value. Thanks to KnowIt and MindTheProduct for their support with this podcast. John explains how key it is ...…

The road to Ep. 300 continues as we are joined by UFC bantamweight Jimmie Rivera (@JimmieRivera135). He joins to talk about what he has been up to since losing his chance to fight at UFC 219, what he wants next, his position in the division and much more.Brought to you by Teststripz.com - Managing diabetes is your business, Making it affordable ...…

It is all too easy to put too much effort into meditating, to find yourself straining to stay focused. Let me show you one way to let go of that effort. Listen to the podcast: Or, read the blog: If you work too hard at focusing our attention during meditation, you can create tension in your body and mind, and that tension makes it harder to foc ...…

The Motif Investing and M1 Finance companies allow investors to create a customized portfolio of individual securities and ETFs. Paul and Chris Pedersen compare these two low cost ways to create do-it-yourself robo portfolios. In both cases there are great advantages and important limitations. Chris recently compared the important differences i ...…

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Sales Game Changers | Tip-Filled Conversations with Sales Leaders About Their Successful Careers

Read the complete transcript on the Sales Game Changers Podcast site! Dan Cole has over 28 years of sales leadership experience at companies such as Lanier Worldwide, National Trade Productions, Advanstar, Yellowbrix and the Consumer Electronic Show. Dan Cole is a true sales visionary and leader. He is the Senior Vice President, Trade Shows and ...…

"Our agricultural roots run deep. It is our commitment to those roots that allows our farm to strike a balance between old traditions and newer and sustainable practices." ​​Kate Stillman I met Kate Stillman several years ago at my farmer’s market. Once I learned about her work, I became a customer. In 2013 I invited her to speak to my students ...…

The inaugural Resolve Enrollment Technology Conference was the setting for a live session of The Weightlist Podcast. During the episode, hosts Thom Golden and Brad Weiner fielded questions from conference attendees, like, will AI replace EM professionals? How can technology lower higher education costs? And what would data science and enrollmen ...…

SHOW NOTES As Vice President Marketing, Angus Robertson is responsible for product go-to-market, analyst relations, and thought leadership for Convercent. Previously, Angus was CMO at Hubble by insightsoftware.com, a leader in Enterprise Performance Management (EPM) and Vice President Product Marketing at Spirent Communications. At Spirent, Ang ...…