Frequently Asked Questions

Which area’s does Snow-Care Works service?

Snow-Care Works provides service to the Orleans area, south of St. Joseph ONLY. With the addition of two Kubota tractors we are working on building our concentration of customers to provide even better quality of service. Please view the “Service Zone” map on the Services page for more information.

When does your contract begin and end?

Our service run’s from Nov 1-April 1 for seasonal contracts

At what accumulation of snow can I expect my driveway to be cleared?

We service all snow events 5 cm or more. However if the accumulation happens over a period of days and the city has decided to go out and plow. We will be out clearing as well.

Do you come back to clear what the city has left at the end of my driveway?

Yes absolutely! We will make the return trip to clear the ridge at the end of your driveway. You can call the office or send an email to report your ridge to us.

Do you offer salting service?

No unfortunately we do not currently offer this service.

What is the Call Back service?

The call back service was designed keeping in mind that customers may have no choice but to park in their driveway. This service enables the client to call or send an email with a time frame of when the driveway will be free from cars. Shovelling service will be offered for regular walkway service and will not be offered for shovelling around cars.

This will help us improve in order to serve you better. Please note: Minimum 4 hour time frame for all call back request.

Do you provide walkway shoveling service?

Yes for an additional fee walkway service can be added to your contract.

What is the maximum amount of snow accumulation per season for seasonal contracts?

The seasonal limit is 250cm. Although the average season in Ottawa receives 210cm. You have the option to cancel or continue at a cost of $25.00 per snow event to aid in operating cost. This is also mentioned in detail in section 4 of your seasonal contract under terms and conditions.

How do I reach you during a snow event?

You can contact the office at 613-424-6515 or send a quick email. All calls and emails are monitored carefully during snow events.

What time will my driveway be cleared?

It would be deceptive to give an exact time. All snow events are different. Unfortunately snow does not have a schedule. Our driveways are cleared promptly on all snow events. Special circumstances must be mentioned and noted at time of submitting contract. Larger snow events greater than 15 cm will require multiple passes.

Updates will also be posted regularly on both our Facebook and Twitter.

Do you install those Driveway Markers?

Snow-Care Works will be installing marker at the end of your driveway starting Nov 1. The markers will be taken down before April 15. Customers whom chose to remove them at the end of season can leave them either on the side of the house or garage for pick up.