I would never recommend a postion with this company as you are not treated fairly or with respect. The company is owned by a very huge corporation, therefore any changes to job positions are not controlled, but are dictated by this huge corporation. You are expected to maintain good customer service, but it is clear that your main objective is to sell the lines of business that the customer does not have regardless of their situation or whether it can be afforded or not. It was made very clear to me that this huge corporation does not care about their customers, but about making as much money as possible. There was nothing enjoyable about this job. Most people look forward to the end of their shift. The staff turnover is incredible. You cannot have a conscience to work on the phones doing what they expect you to do. You have to be a pushy agressive sales person that does not care about the reason why the customer called int the first place.

Pros

Training in the classroom

Cons

Weird shifts, strictly timed lunch/dinner breaks, not enough pay for the stress that you have to endure, unknowledgeable team leaders, deceiptful

Work there for almost 2 years. Went in with very low expections and ended up being a great experience. Great company to work for and if your a decent person, you will be treated well. If your not a decent person, that might not treat you so well. All the negative comments come from either people who deserved to be fired or are too ingornant to understand how the business works. You need to put the work in and if you do, you will be rewarded. If you come in with a bad attitude, you will not like it. Loved the company and when I left to pursue other options, I was treated with nothing but respect. So the purpose if this review is, if you come to work and do your job. You will like it

Pros

Great supervisors, great management, willing to help with professional development

I worked in a wide variety of positions and was sorry when I was downsized. I loved the people I worked with, and found the work itself was varied enough to keep me interested.

I learned a great deal about myself as well as many different types of jobs. I learned that I can do more than I thought I could.

Management was sometimes a little chaotic on occasion because of changes both in lines of business (call centter), changes in ownership and changes in the industry; but they always put the employees first.

I have made some enduring friendships at work, and there was always a focus on workplace activities to foster the team spirit.

The hardest part of the job was leaving.

The most enjoyable part of the job was working with my co-workers together. We were a family.

in a 7 month span i was tossed around between 4 teams all with their own team manager and all the managers get around doing the tasks they are supposed to do, all giving me different "coaching plans" and then telling me my performance never met the coaching plan expectations., managers do what they want and the agents are always to blame

A typical day of work consists of going into work and setting up your tools on your computer. Before each shift there is a pre shift meeting for 15 minutes to go over any changes. I was in the outbound call center and people do get angry at times that you have called and just tell you not to call back, or how did you get this number? It was always hard when you call a number and the person you are looking for has passed away and the call gets very awkward. I am a very positive person and the negativity of the calls impacted me. Management tries to make things fun but there is always the feeling there that your job is not secure.

This company will pay you well with guaranteed full time and even overtime if you'd like and give you full benefits and vacation along with other exclusive offers with company's they partner with.

Management is very open to listening to employees here and the physical spaces for employees like the cafe and game room are a nice added bonus not to mention the building is secure with I.D access.

However this is a desk job with a high rate of mental stress and due to the very poor schedules for anyone without seniority achieving a healthy work/life balance is extremely difficult. Turn over is high and it's not a job for everyone.

Started out as a great place but over amidst a year of working here it's been getting consistently worse. Tenure seems to mean nothing in shift bids, sure hope you enjoy working the most random shifts imaginable! Favoritism is rampant some people get away with anything while others get written up for staying on hold for a tiny bit too long. Half the supervisors have small woman syndrome and act like they have to prove themselves better and more knowledge than everyone else., which is seriously not the case. Even had another supervisor flat out lie to me about performance reviews saying a bunch of us were doing great only to have him turn around and try to get everyone who he didn't like fired by lying about their Stats. Speaking of which, Stats are so important you are forced to lie to customers to meet your quota, and the IT is so block happy with the web filter you hey locked out of tools and websites you need to be productive.

typical day: go in early without pay to set up, no break on incoming calls, getting yelled at by customers, try to ask a manager a question get a blank look in return, get blamed for things you didn't do.What I learned: That management will try to destroy your confidence if possible.Management: Can't even manage themselves let alone others.