Random Thoughts (Blog)

Me: Umm, I think so… We did a job for you quite a few years ago, right?

Customer: Yeah. You put in a system for me in my new house about 5 years ago. And now my remote isn’t working. I need a service call.

Me: OK. Well, can you tell me a little about your system?

Customer: You should know. You’re the one that put it in.

Me: Yes, sir, but as you said, that was 5 years ago. And as I look at your file I see it was actually 8 years ago. And I’ve probably installed hundreds of other systems since then. Tell me about the remote you’re using. What kind is it?

Customer: I don’t know. You should know; you put it in.

Me: I truly wish I had total recall for every single one of the systems and every single component that I’ve installed over the past 16 years, but I’m afraid I don’t. Let me just look through your file for a bit to see what we installed…OK. I’ve got it. So, what’s going on?