Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.2 and laterInformation in this document applies to any platform.

Symptoms

ISSUE STATEMENT---------------PeopleTools 8.54 implementation. Portal is integrating with Content Provider HCM database using Unified Navigation. When importing the pagelets for the HCM menu, which is just the HCM menu root, the menu doesn't expand even if the import of the pagelet is successful.

ERROR---------------On the Content Provider environment, the following error message can be seen:

4) Import the pagelets for the HRMS node, import is successful5) Try to expand the newly created HCM root foolder6) Please list the documentation you have reviewed and describe the troubleshooting steps, if any, you have taken.Checked all unified navigation and integration broker network settings as well as logs on the app server. Reviewed documentation on how to setup unified navigation and verified settings are correct.

IMPACT---------------User is not able to navigate menu through the unified navigation.

Cause

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