Symphony.Travel

With almost 20 years experience of developing online solutions for the travel industry, our 4th generation of the Symphony online booking engine (IBE) is designed to reflect the latest trends and needs. Regardless whether you service leisure or corporate segment, let your customers benefit from the one-stop shop concept with a complete travel experience at their fingertips - including complex flight searches, hotel stays and ancillary products.

1,100+

150+

low-cost carriersavailable

$ 1.3 million

of ancillary salesper year

1,5mil+

bookings createdin 2016

3.7 million

tickets auto-ticketedin 2016

15%

of customers bookingon mobile phone

Features & Benefits

The online travel industry channels are experiencing the fastest transformation ever. As a result, travel agent need to think not one, but three steps ahead in order to keep up and ahead of the competition. With almost two decades of experience, our products will help you to do so - including precise and efficient flight searches, variety of ancillary products, hotels or even a fully automated tool to enforce corporate travel policy.

Our cutting-edge booking engine is a user friendly, yet extremely sophisticated platform to help you to maximise your market opportunities. It comes with a variable selection of add-ons to fully meet your business needs.

SymphonyAirPricer

With live availability links and access to both, traditional airlines and LCCs, this core module allows your customers to book tickets in a very intuitive environment. Some of the key features include: Availability calendars, use of multiple points of saleor even different fare combinations to find the lowest price available orperhaps offer of fare families, so your customers get the same choice and experience as when booking directly with the airline. That’s why we help to generate our customers hundreds of millions $ every year.

SymphonyAncillary

With the trend of airlines axing the services included in the basic fare and offering each customer the individual travel experience through ancillaries, this module allows you to do even more. Aside of accessing and the airlines content you can enrich your offerings by plugging-in other external content providers, or even defined your own content. This gives you the value of a customised service provider. We offer range of ancillary options:

WebAncillary (non-GDS)Additional selection of services to widen the customer options a little further, e.g. airport parking, travel insurance. The product is locally defined and stored on Symphony servers and sold by accessing inventory of the respective supplier.

Merchandise (non-AirContent)Selection of locally held and managed products, e.g. service vouchers, travel guides, or services which can even be fed online by external parties.

SymphonyPromo

In this extremely competitive environment the key to success is to differentiate from the others and hit your customers’ mind. The variety of our promotional tools will help you to engage with your customers and let then feel valued.

Targeted discountsThe right tool to discount a specific O&D, airline, hotel or another service provider that you’d like to outperform.

WebFaresHave you got a very strong link and relationship with an airline, which likes you to boost their sales? How about to create a set of fares dedicated fares where you can adjust anything you want - from price, through fare rules to combinations. This is a classical win-win for all the parties involved - the customer gets a better deal, you will differentiate from your competition and the airline will save on GDS cost, since these fares are locally held with us.

SpecialOffersHave you got access to some very attractive special offers you’d like to promote to stimulate additional demand? This is an efficient tool to highlight these offers right on your homepage, or copy those into an external channels like newsletters.

SymphonyHotels

To help you to act as a one-stop travel shop we provide access to thousands of accommodation options around the globe to meet any customer taste or budget, with an instant access to a commission for you. You can choose from the following service providers:

Amadeus Hotels

Content Inn

SymphonyBookingManager

With today’s travellers willing to get a full control of their travel plans, this exciting tool allows them to manage their bookings online through a fully-automated environment.With a live link to GDS/CRS, this tool can take care of all the ticket changes by checking and applying fare rules, additional collections, etc. On top of that you can choose to include extra optional features:

Ancillary products after the initial ticket purchase, so your customers can add baggage, meals, seats - just as they like and whenever they need.

Offline bookings, so even those customers who initially purchased the tickets offline through one of your shops can change their travel experience online.

SymphonyMobile

How to squeeze all the traditional features of our Revenue tools into a box of a size of your palm? Or perhaps upgrade it to a different, world-leading level, by adding all the features of SymphonyPay, our payment tool? We made it – available for all leading mobile platforms, your customers can enjoy the same level of independency and top-end performance whilst on the move.

With competition growing every day, creating a long-term relationship with customer should be a paramount for any travel industry ventures. Today, when even grocery shops know how to use behavioural preferences, so why can’t you? Our innovative tools work with live customer data and allow you to differentiate your offers and solutions. So that your customer doesn’t feel like a number along hundreds of others. Let’s see what a difference this can make.

SymphonyLoyalty

Building a robust relationship with your customer is the key to a long-term success, no matter whether we’re talking about the traveler himself, corporate account or a partner non-iata agency. We run a wide variety of tools to target any possible business relationships in order to positively influence your performance in all segments.

Symphony SMEOur unique 24/7 SME tool is ideal for small and medium enterprises, taking complete care of their travel policy - from its detailed definition, multilevel approval flows to comprehensive performance analysis and reports, including live geographical tracking of each of the employees travelling on duty.

FrequentBuyer (B2B)Have you got a strong network of non-iatapartners but they don’t have own GDS access, nor all the necessary knowledge? What about allowing them to book through your IBE under a dedicated profile, able to track their performance or even manage access to some special fares, service fees and many more?

Affiliate Sales (B2B2C)What about to use your business partners to extend your market reach, giving them access to all the features and benefits of your IBE and perhaps even customizing its design for them? The consumers will still be booking through their favorite local agent whilst your production and revenues will grow.

Personalized EmailsShould a communication or a campaign to be a real success, customer must not be another number in the database but a real name. Real face. Real story. Our solution allows you to differentiate offers using a predefined range of criteria, e.g. most popular destinations travelled, airline or cabin preference, etc.

SymphonyUserProfiles

When using Symphony’s intuitive admin tool, you’re in command of everything you do, including system-access management with different access levels for anyone you need. Does your CFO need to access the performance reports, so you can negotiate a sensible incentive scheme with the key airlines? Or perhaps you want to grant access to discounted service fees to your key corporate and non-iata customers. Everything is just a click away and up and running in a matter of seconds.

Having a great online booking engine without a robust, reliable and safe payment solution would be nonsense. Wouldn’t be it a shame to loose the customer at the last stage of booking process, just because you don’t support alternative payments? That would surely be nonsense, too. That’s why our Paython makes us feel so proud.

SymphonyPaython

$ 2m+ every day in successfully processed safe payment transactions through our innovative tool is a self-explanatory success. Apart of all of the traditional payment methods like credit and debit cards, our innovative solutions of using online bank transfers can save you up to 45% of your today’s expenses.

Push & Agent PaymentsAn innovative tool to help call centers to finish reservations in a completely protected payment environment. With a simple link with to the payment gateway paired with specific booking, your customer doesn’t need to share the credit card details over then phone and can finish the purchase in a matter of seconds using all 3D secure standards or a local payment method. Available in both, web or mobile version.

Alternative PaymentsMore than 90+ off card payment methods allow you to effectively approach the entire market.

Reliability & AdvantageThanks to our multi-payment supplier platform you’re backed-up in case of any system outage. Additionally, such a wide selection of options gives you an advantage for negotiations with suppliers.

Fast and smooth integrationSince we are always pairing all the transactions with bookings, you have a full clarity and control of the payment flows. Our flexibility also allows you to use our solution for your already existing e-shop.

Multi-currency SolutionBy using wide range of already integrated payment providers and solutions or option to easily integrate new one, you can literally accept any currency you wish.

Being able to analyze performance and trends efficiently means that you can truly maximize the potential. Our wide range of performance tools will not only help you to monitor every single part of your business, but also streamline it through some automated tools. To save you time, cost and resources.

SymphonyAdministration

With a very user friendly and easy-to-learn tool for System Administrators, you don’t need to rely on a third party anymore. Rolling out new fares, products, special offers will be a matter of seconds.

SymphonyMeta

Who would ever imagine what importance IT providers with their fare scrapers will gain? Fare scraping is a fact that you nobody should ignore, and we see it as a vital alternative to classical online marketing channels. Clear and fast Symphony data preparation and flow guarantees that any meta-search engine will pick your offer; and at no additional cost from GDS or Inventory providers. Furthermore, you can block certain engines or limit certain O&Ds or blackout dates from displaying.

SymphonyTicketing

What would our innovative solution be without a fully-automated system for issuing e-tickets and EMDs? Used together with our Paython payment tools, this is a completely safe, reliable and independent tool for a 24/7 service.

SymphonyReporting

Our reporting options offer the same level of detail and complexity as our tools. You can monitor the performance of any of our tools and functionality.

Personalized Emails

For a communication or a campaign to be a real success, you must not let your customer become another number in the database but a real name, with a real story of their own. Our solution allows you to differentiate offers using a predefined range of criteria, e.g. based on specific frequent flyer tiers, broken down by geographical preference, or perhaps by the historical use of specific ancillaries.

SymphonyArchitecture

Our team of experienced Architects will provide a complete solution for your task, from defining the primary system structure based on your desired content, suggesting a technical solution based on different technologies, through to coming up with innovative development ideas, which will set you ahead of your competition.

SymphonySaaSOur Software as a Service offers a great one-stop option for those looking for efficiency of results delivered – let us design and run the solution and you only have to focus on the final outcome.

SymphonyCDNShould you be sitting on the other side of the world, have a high volume of visitors and need to provide quick access to your content, our CDN product is the right solution. Using Incapsula’s wide network of data centers around the globe, your customers will never be too far from accessing their data quickly and reliably.

SymphonyProtectionProtection of all the data, yours and ours, is of paramount importance to everything we do. In today’s world, with multiple threat possibilities, one needs to always think a few steps ahead. Based on our internal Threat Level definition, we use white and black listing options to eliminate the risk, for example, by blocking the threat source temporarily or permanently.

SymphonyWebservicesUnique service which allows you to access the range of content of the Symphony platform and respective sub-service providers (Amadeus, SITA, LCCs, external systems through a single provider.

SymphonyDataMiningThanks to a sophisticated logic, our databases can create easy-to-understand and individually adjusted reports to help you with critical and strategical business decisions, all supported with reliable information and data.