Social media monitoring and analytics

Social Media Monitoring and Analysis with Alterian SM2 (Formerly Techrigy)Do you know the process your customers take to buy and connect with you? Their journey is often filled with many steps, stops and starts. What you do to help them along the way makes all the difference in gaining a competitive foothold. Taking action to improve the experiences your customers have within that journey can convert them from shoppers to customers, and then to advocates.Topsy - Real-time search for the social webWith iOS 9, Search lets you look for content from the web, your contacts, apps, nearby places, and more. Powered by Siri, Search offers suggestions and updates results as you type. There are two ways to use Search on your iOS device.Overtone - Beyond Social Media MonitoringScalable to growth. Adaptable to change. Leveraging SOA and your existing technology The KANA Enterprise platform leverages your existing technology investments by integrating with your enterprise data, applications and messaging systems. The platform is built on service-oriented architecture standards and designed for effective customer experience management. That means costly point-to-point integration and application upgrades are simplified, unburdening IT in the process.

HOW TO: Deal With Negative Feedback in Social MediaThis post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business. We often say that social media is a conversation, and what we mean by that is unlike traditional broadcast and print mediums, which are often one-directional, social media is very much a two-way channel. Not only can businesses communicate with their customers, but their customers can communicate with them and with each other, as well. By and large, this type of communication is a good thing — businesses can form more personal relationships with customers and customers can become part of a community around the brands and businesses they want to support.

Processing Tweets with LingPipe #1: Search and CSV Data Structures « LingPipe BlogI have been focusing on teaching developers how to approach the challenges of computational linguistics. An interesting source to work with is Twitter since it is culturally relevant these days, fairly easy to work with from a data feed perspective and it is just so darned cute. Like many cute things, it is not long before it is eating your shoes, resisting toilet training and overall testing one’s patience.31 Free Tools for Brand MonitoringBrand monitoring is an essential task for any company. By tracking what people are saying about your brand, and how often they’re saying it, you can ensure the right message is getting out there. Here is a list of free tools for monitoring your brand.

Competitive ResearchWelcome to the last session of SES NY. Congratulations on making it. I’m hoping I make it through the next hour. If for some reason I don’t, I just want you to know that I loved you all. No, really.Building Social-Ready OrganizationsAre you friending, linking, tweeting and blogging? Social media is driving a wave of human interaction around the world. My @AlanSee twitter page currently references over 4,300 tweets and nearly 7,100 followers. Those are fairly low numbers when compared to many avid twitter users; although high enough to rank in the top one percent of users according to Twitter Grader. But what does it all mean?

LingPipe HomeHow Can We Help You? Get the latest version: Free and Paid Licenses/DownloadsLearn how to use LingPipe: Tutorials Get expert help using LingPipe: Services Join us on Facebook What is LingPipe? LingPipe is tool kit for processing text using computational linguistics. LingPipe is used to do tasks like: Find the names of people, organizations or locations in newsAutomatically classify Twitter search results into categoriesSuggest correct spellings of queries

Top 10 Websites to Back Up Your TweetsAs a matter of fact, all your tweets will be stored on Twitter.com, but only those posted in about 10 days are available for search, and it is hard to track the old tweets, so that to back up your tweets will be useful, especially when you are going to review your old tweets. To back up your tweets, you can check out below 10 websites, all of which will let you do that for free. 1. Google Reader Just subscribe to your Twitter RSS Feed with your Google Reader, then you can back up your tweets automatically and you can also search them easily.48 Free Social Media Monitoring ToolsGo to the updated version of this post:54 Free Social Media Monitoring Tools [Update 2012] If you want to know what’s happening in the social web you need monitoring tools. Before you get out your credit card and start to spend money try out some of the free social media monitoring services.