Christmas Delivery Day Nightmare As Yodel Announces Parcel Delays

A major courier firm that delivers on behalf of retailers including Amazon, Argos and Tesco has announced its parcels will be delayed due to bigger demand than expected at Christmas, to the frustration of those who thought it was a relatively well established sales peak in the retail calendar.

Yodel, the largest parcel deliverer in the UK after Royal Mail, apologised to customers after announcing that some parcel collections will be delayed by 48 hours because it did not anticipate how much people would order for Christmas, saying events like Black Friday and Cyber Monday fuelled demand beyond expectation.

The company denied rumours that it had suspended collections, but issued a statement on its website which read: "We are continuing to receive extremely high numbers of parcels as a result of the seasonal sales.

Promotional offers such as Black Friday were among the reasons for the high demand, Yodel said

"We're working hard to get your orders to you asap, but some may experience a slight delay in arriving. Thank you for your patience."

Anxious shopped waiting for deliveries were unimpressed, with one person saying Yodel was blaming its clients for the delay.

So Yodel are saying they can't deliver parcels within a reasonable time window. What's new there then? They've always been the worst.

In a letter to retailers, Dick Stead, executive chairman of the company, said: "This is not a decision we have taken lightly, but one that we have had to take to protect service levels."

He added: "The recent, well documented, retail promotions have resulted in continuing high parcel volumes, significantly over the level expected by many of our clients.

"We would like to reassure consumers that there is no suspension to our delivery service and we are working with all our clients to manage the flow of fresh parcels into our network.

"In order to protect service levels for our clients and their customers this will include a 24-48 hour delay on some new parcel collections from clients, with normal service being resumed by Monday. We would like to apologise for any inconvenience this may cause."