glossywhite

Posted 25 April 2013 - 09:30 PM

nadezz

Posted 02 May 2013 - 07:55 PM

nadezz

Newbie

Members

31 posts

Devices:Orange San Diego

That's what you're supposed to do, it's possible that they sent you a code that's now expired I suppose.

I've PMed a copy of the letter that I sent to Orange(I'm in the UK) which I also e-mailed to the[email protected], feel free to adapt it to your needs. It netted me my unlock code plus an additional £25 credit(I'd already received £20) so did have an effect.

shootomanUK

Posted 03 May 2013 - 05:50 PM

I emailed orange executive two week ago about getting my unlock code with no reply.
I did also phone them and spoke to some guy who said "i can't help you, you need to contact customer services" also he said "who gave you this number" i replied a friend on a forum.

MrPuddington

Posted 15 May 2013 - 06:12 PM

After thinking about this for a while, and trying all possible options to contact Orange without any sign of response, I have concluded that there are only three options left:

hope that CISAS will sort it out, but this will take around 4 months

go to court

complain to trading standards

I have to admit that I know how to go to court, and compared to calling Orange customer service that actually sounds like a pretty attractive option. But does anybody know about the other two options? Does CISAS actually resolve issues? Or is it as toothless as Ofcom?

BlueMoonRising

Posted 15 May 2013 - 06:41 PM

After thinking about this for a while, and trying all possible options to contact Orange without any sign of response, I have concluded that there are only three options left:

hope that CISAS will sort it out, but this will take around 4 months

go to court

complain to trading standards

I have to admit that I know how to go to court, and compared to calling Orange customer service that actually sounds like a pretty attractive option. But does anybody know about the other two options? Does CISAS actually resolve issues? Or is it as toothless as Ofcom?

I've looked back a couple of pages but couldn't see at what point you're at, how long have you had the phone and how long since you requested the unlock code?(presuming that's what we're talking about).

No experience with CISAS but you can only try. I don't think the courts would be interested if you don't at least try CISAS first as that's what they're supposed to be for.

0

Whoever exalts himself will be humbled, and whoever humbles himself will be exalted.

MrPuddington

Posted 15 May 2013 - 07:28 PM

MrPuddington

Enthusiast

Members

278 posts

Devices:Android

I've looked back a couple of pages but couldn't see at what point you're at, how long have you had the phone and how long since you requested the unlock code?(presuming that's what we're talking about).

No experience with CISAS but you can only try. I don't think the courts would be interested if you don't at least try CISAS first as that's what they're supposed to be for.

Good point. Yes, this is about getting an unlock code out of Orange, and it very much brings back memories of Asterix' quest for permit A38.

The problem with CISAS is that the process does indeed take 4 months. First I have to wait 8 futile weeks for a response from Orange (5 are already over), then they give Orange another 2 weeks to consider the situation, take 2 weeks to come to a conclusion, and given Orange another 4 weeks to sort it out. It very much has a futile feeling about it - especially since then I will have the phone for 6 months. At least with CISAS I know that they cannot change the conditions again.

In the meantime I will try to get Trading Standards interested - I think this is a case of customer deception, and clearly Orange needs some kind of wake up call.

Terror Factor

Posted 08 June 2013 - 03:31 PM

Terror Factor

Newbie

Members

2 posts

Devices:Acer Liquid

I've ordered a san diego from ebay a few months ago, but I am in Belgium. I decided I wanted to get it unlocked, as my current phone could use an upgrade.
I contacted orange through Facebook (OrangeHelpers), but they say they can't unlock it. First because I am not the first owner, now because their "handset unlocking process" doesn't allow/can do this. Sounds like a load of BS to me, since all I need is an unlock code.

Any idea what I could do? Orange doesn't exist here in Belgium, so I can't just buy a sim or anything like that. Is this even legal btw, as this hinders the free travel of goods in Europe quite hard? :/

BlueMoonRising

Posted 08 June 2013 - 03:44 PM

BlueMoonRising

Hardcore

Members

1,523 posts

Gender:Male

Location:Here, there and everywhere...

Devices:Orange San Diego, OSF

I've ordered a san diego from ebay a few months ago, but I am in Belgium. I decided I wanted to get it unlocked, as my current phone could use an upgrade.I contacted orange through Facebook (OrangeHelpers), but they say they can't unlock it. First because I am not the first owner, now because their "handset unlocking process" doesn't allow/can do this. Sounds like a load of BS to me, since all I need is an unlock code.

Any idea what I could do? Orange doesn't exist here in Belgium, so I can't just buy a sim or anything like that. Is this even legal btw, as this hinders the free travel of goods in Europe quite hard? :/

Terror Factor

Posted 10 June 2013 - 03:06 PM

Roger Barnett

Posted 18 May 2014 - 08:36 PM

Roger Barnett

Regular

Members

98 posts

Gender:Male

Devices:Pulse 8220, OSD

I have decided to unlock my OSD, now that my 2 year contract is nearing it's end. I've followed this thread over time, but I don't think that anybody has ever mentioned using the online form on the EE website:

BlueMoonRising

Posted 19 May 2014 - 08:26 AM

BlueMoonRising

Hardcore

Members

1,523 posts

Gender:Male

Location:Here, there and everywhere...

Devices:Orange San Diego, OSF

I have decided to unlock my OSD, now that my 2 year contract is nearing it's end. I've followed this thread over time, but I don't think that anybody has ever mentioned using the online form on the EE website: