Part A: Course Overview

Regardless of the mode of delivery, represent a guide to the
relative teaching time and student effort required to
successfully achieve a particular competency/module. This may
include not only scheduled classes or workplace visits but also
the amount of effort required to undertake, evaluate and
complete all assessment requirements, including any
non-classroom activities.

This course describes the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations. The high level communication skills described in this course may be applied across a range of workplace contexts involving development, application and evaluation of communication strategies to effectively address identified client needs and promote the organisation.

1. Contribute to the development of effective communication strategies

2. Represent the organisation to a range of groups

3. Facilitate group discussions

4. Facilitate work group interaction

5. Use specific communication techniques to assist in resolving conflict

6. Produce quality written materials

7. Conduct interviews

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessment for this course is based on completing a short answer questions task about workplace communication, a class presentation on communication within a community services context, respond to a scenario on conflict resolution and participation in simulated interview.