2017 Utility Benchmark Report: Customer Satisfaction

Customer satisfaction is a key indicator of how well end-users understand the value of water services, and the majority of water utilities can improve on this metric. In a climate of rising costs, declining revenue, and growing infrastructure investment deficits, utilities need, more than ever, to proactively engage their customers and demonstrate the value they are providing.

This benchmark report shows how multi-channel digital engagement, proactive outreach, and personalized communications can go a long way to improving customer satisfaction. These efforts pave the way for future investments in our water systems to improve resiliency and quality, which contributes to a virtuous cycle of continuous improvement and increased satisfaction.

For more information on improving water utility customer satisfaction, see our newest blog and infographic: