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Product Q&A

Seller Information

Seller Information

Seller

MaxAudio

Ship-From Address

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Return/Exchange Address

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Notice on Return/Exchange

We want you to love what you ordered, but if something isn't right, let us know. We'll give you a credit refund or send you another new set, or an entirely different style. Here are some points to note when you want to return the merchandise to us.

If you received your order items with any defect/ wrong item received or size related issue. Kindly inform us at maxaudio09@gmail.com within 24 hours after you received it. You should provided the information such as Order No., Your name, Contact number, Photo of the relevant products and reason of return for further processing. We will get back to you within 24 hours. Your exchange or return will be approved subject to size availability and stock availability. If we do not have the preferred size in stock, you will be given the same value credit to purchase for the item in our store.

You must send the item back to us within 7 days upon you received our reply. We will only bare the postage fees for the return items have defect or accidentally sent the wrong items to you. However, for exchange size request, Customer have to bear the postage fees. A RM5 administration fees will be charged per order/per transaction.Additional information:- All goods sold are not refundable.- Sales item are not eligible for returns or exchanges. No exception will be made.- Defective items are eligible for return shipping reimbursement at Skynet rate.- Please ensure that all return items must NOT be worn, altered, or washed.- The packaging should be in original condition in original shipping container as received.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. Returns received in damaged or used condition will not be processed.

If the goods/products has been used or damaged by the customer, there will not be any refund.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.