In order to make claims, please email to ch.global1817@gmail.com and provide below details:

NameContact NumberDelivery AddressPhotos or Video of faulty itemEmail must be attached with Invoice as proof of purchase.Delivery costs must be covered by customer.Merchant will cover delivery costs of replacement product to customer.Faulty items must be delivered in their original packaging.

You can share the item you purchased and its reviews at 11street with your SNS friends.

Product Q&A

Seller Information

Seller Information

Seller

SUNYO

Ship-From Address

Klang, Selangor

Return/Exchange Address

Klang, Selangor

Notice on Return/Exchange

Requirements for a valid return:

1. Proof of purchase (order number, buying invoice, etc.)2. Bank details in Return Form if original payment are made via iPay88 or FPX.3. Pictures of the damaged or defected products for confirmation from merchant.4. Return reason has to be valid and returns acceptance conditions met (check out below)

Your item cannot be returned after 7 calendar days. Passed this period, If the item is covered by a manufacturer’s warranty, for prompt assistance please contact the manufacturer directly to organize the return. You can also find all the contact information of your product’s warranty center on the warranty card inside your package.

You can directly contact or send your product to its Warranty Center following the address on your Warranty Card; or you can also send it to our office and we will assist you to transfer it to the Warranty Center. However, we would advise you to send the product directly to its Warranty Center for a faster process.

If your item is within warranty duration, we will process your repair request in accordance with our supplier. It takes about 30 days depending on each supplier.

If my product is within warranty duration, do I need to pay for repairs?If your product is within warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. We will cover it. However, courier fee will be covered by the customer.

If your product is out of warranty duration, you will be responsible for repairing cost. We suggest you to repair the product at the warranty center authorized by the manufacture

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.