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All reviews (1)

0%
would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

G Apa

June 2016

Not a great experience

Room not available first.

Which happens I know. But waited a long time in a queue to be told that.

Then given a room in the basement. Small and poky and no natural light. Went to breakfast in the morning. Was charged over 6 pounds for having a small coffee and a handful of cereal.

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Response from hotel

Dear G Apa,

We appreciate the review you have left regarding your recent stay. On the other hand, we regret to learn about your dismay towards the overall quality of service rendered by some of our hotel staff members. we take our guest's comments very seriously and always strive to provide a wonderful stay. I have faith in our hotel that they will continue to do their best to improve our amenities and services.

Once again, thank you for sharing your feedback. I truly hope that we will have a chance to make it up to you and provide you with a better stay in the future.