Please note that there is now a new version of the Salesforce integration that works with any RingCentral phone (desk phone, softphone, mobile app, etc.) and also with any computer type. You can upgrade to it from this AppExchange link:

Almost but not yet. In fact there will be an enhancement to RingCentral for Desktop (aka the softphone) shortly that will enable that functionality, and we're planning to add that to RingCentral for Salesforce soon thereafter, so that if you choose to use your softphone it'll dial it out directly. So stay tuned on that. I'll update this thread when we push out the RingCentral for Salesforce upgrade, we're probably looking at late April or early May on that.

We installed this last month and been using the 'click to call' feature regularly. When clicking on the phone number within salesforce, first RingCentral will call you (you can pick if you want it to be your ringcentral extension or some other number) and then connect you with the number you clicked to dial.

Set up was pretty straight forward, however there are a couple of things to get used to (mostly in terms of logging the call) and configurations that work with your org's process flow.

Thanks so much for the quick answer. I can click a number in salesforce and it calls me as you said on my physical handset. What I would like is for it to call me on the desktop app or salesforce ringcentral app so I may answer with a headset plugged into the computer.

I see what you mean... I actually do not have a physical phone, only use the mac desktop app. If I remember correctly there is a setup option for defining (by user) what type of device (physical phone vs desktop app)....

Yes that is true. When you click to dial from Salesforce it respects your call handling options - so if you set your call handling to ring your softphone first and then your desk phone, then that's the order in which it'll ring you.

Does this SalesForce integration work in the Lightning UI? Our company just signed up and our owner really likes that interface and features, but I cant seem to find a way to get it to work in lightning, only "classic mode"

Hello Jonathan, As far as we have the info they are adding OpenCTI to new Lightning. Lightning Voice is in addition to CTI support not substituting it. I am hopeful Salesforce will announce OpenCTI support for Lightning next month or so, perhaps along with Lightning Voice.

Please note that RingCentral for Salesforce already uses the OpenCTI API and has for years - it's just the adaptation to the Lightning UI that we haven't released yet (as of this writing). So the decommissioning of the old CTI Toolkit will have no effect on RingCentral for Salesforce users.

Hello Tony, Thank you for your patience. We are having an issue with packaging the app and that is the delay basically. We have QA tested the App all functionality work as expected. We are seeking help from Salesforce developer support. Hopefully will be resolved this week.

It's been a moment, any chance this was resolved. I too would like to beta test. We were looking at moving away from Ring Central due to no Lightning Support. If I can at least show investment on Ring Central's part then I might be able to save our account with you. Please let me know!