We are currently seeking a bi-lingual (Spansih/English) candidate in the Baltimore, MD area to provide support on multimedia and voice over projects for services for assigned clientele. This position also provides onsite assistance with hardware reconfigurations, hardware/software installations and rearrangements and the creation of specialized presentations.

Job Summary - Multimedia Specialist - IT/Audio

Experienced with Audio, Voice Over projects
Reading of publications
Perform some post production captioning work (time coding)
Strong knowledge within the Social Media environment
Experience with I-Phone applications
Ability to interface with the customer to support technical requests
Ability to work as part of a team as well as being able to work independently
Candidate should have 1-3 years experience in a customer service area
Must be able to gain clearance to a highly secured area
Provide high quality customer service at all levels
Maintains all voice and data communications including verification of proper functioning of devices
Provide assistance for miscellaneous request for multimedia, desktop publishing and printing projects
Plan, research, and develop materials to support instruction and training
Maintain a strong knowledge base and accomplish all aspects of client?s mission to support internal & external communications
Ensure that all equipment and software is installed and operational
Job Requirements :
Skills and Abilities:

Excellent customer service skills
Ability to provide hardware troubleshooting
Ability to work with others in sometimes stressful and fast-paced environment
Strong written and verbal communications skills
A team player with a clear understanding of York Telecom?s business
Excellent problem solving skills
Ability to work independently a must. Must also be able to participate and work will in a team environment
Detailed orientated position/Multi-tasking
Familiarity with the functioning of the internet
Present a professional appearance at all times
Bi-lingual (Spanish/English) required

Education & Qualifications:

AA Degree or equivalent experience in a technical subject is desirable
Previous job experience in customer service arena preferred
1-3 years experience in customer service area
Proficient in Office 2003 Suite (Outlook, Word, Excel, PowerPoint)

Additional Requirements:

Ability to lift and carry objects up to 50 lbs
Frequent sitting, standing, and walking
Limited weekend and/or night work may be required
Must be able to pass suitability requirements
Must be willing to complete background checks and drug tests as required by current or future contracts

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.
It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Minorities and women are encouraged to apply.

Note to 3rd party agencies and search firms:
Thank you for your interest in Yorktel. It is our practice to recruit and fill career opportunities through the Human Resources, Corporate Recruiting organization. We ask that you not submit candidates for consideration to us without receiving a formal written request from our Corporate Recruiting organization to do so. All resumes submitted; (with or without use of your agency access credentials) will be deemed unsolicited and as such will not be eligible for placement fees. Thank you and we appreciate your cooperation.
Offer Relocation : No