First, let me say I have reviewed the other threads on this topic and turning off the spam filter is not a solution.

To reiterate the problem, Outlook Express can switch from the main identity to any other identity. However, any attempt to switch back or to another identity crashes OE.

This is clearly and unquestionably a ZA issue, which appears to be verified in multiple posts with the suggestion to turn off spam filtering. Seriously???

This problem appears to be around for a while (a year or more?) Does ZA read these forums and is there any chance a patch will be provided? I just paid for two years of service on 3 machines, and they all use multiple identities.

If anyone can point me to a patch, it's appreciated in advance. If one doesn't exist, when can we expect to see one from ZA?

Thanks!
Vlus

November 21st, 2010

fax

Re: outlook express crashes when switching identities

Quote:

Originally Posted by actionre

Does ZA read these forums

No, sorry. We are all users here.

Quote:

Originally Posted by actionre

If anyone can point me to a patch, it's appreciated in advance

There is no patch for the issue since it is not a known or widespread issue. You need to contact the ZA official support and report in detail the problem and get your issue troubleshooted. Keep following up with them on the problem and ask for a refund if the problem is not resolved. Posting here has no use especially if you have already followed the suggestions contained in the posts you mentioned. :)