Your safety is Citizens’ first priority. If your home is damaged, make sure you and your family are safe and your property is secure. If your property is unsafe, do not try to enter your home.

Call Citizens First

As soon as you become aware of or suspect damage, report your claim to Citizens. Citizens offers two convenient options for reporting your claim – online and by phone. Both are available 24/7/365.

You can report a claim to Citizens even before you know the full extent of damage. There is no cost to report a claim. Citizens will work with you to make sure any covered damage is repaired quickly and correctly.

Report Your Claim Online

You can report your claim by computer or smartphone through myPolicy, Citizens’ online, policyholder self-service tool. You can use myPolicy to submit a claim online and to view your policy, claims and billing information. You also can make payments under certain conditions.

To report a claim through myPolicy, you will need a myPolicy account. Information about how to register for myPolicy is available on our myPolicy page.