Return Policy

You may return to our warehouse goods with which you are not satisfied within a period of 14 days (the 14-day period starts on the day in which you receive your order).
To communicate the desire to return the product please write to resi@raphaelparis.it. Within 24h Raphael Paris Staff will tell you what to do.

How to register your return:

1. Fill in your pick-up address (please be aware that the pick-up address must be the same as the delivery address of your order).
2. Chose the kind of return shipment.European countries (we offer you two alternatives):
- TNT pick-up: a TNT driver will do a first attempt to pick up the parcel at your place the day after your return has been processed. Please make sure someone is at your place. In case nobody is at your place during the first attempt, TNT will try again to pick up the parcel the next day, up to a maximum of three attempts. After that, if you still want to return the goods, we will have to organize a new pick up. If you choose this type of return, you won´t need any kind of label, all the info regarding your return will be directly communicated to TNT by us and we will also take care of the organization of the pick-up. Please just pack the goods the way you received them and wait for the TNT driver to come.
- Return label (UPS drop-off): you will receive a return label via E-Mail. Please print it and attach it to the parcel. Then, bring the parcel to the nearest TNT center.Outside Europe:
- Return label (UPS drop-off): you will receive a return label via E-Mail. Please print it and attach it to the parcel. Then, bring the parcel to the nearest TNT center.
3. Chose the items you would like to return by adding the hook in front of the article
4. Chose the reason for your return
5. Chose if you would like to register a refund, an exchange or a voucher code (store credit)
6. Add a comment for more details description. (If you want an exchange, please write down in this space for which color/size you would like to exchange your item).
7. You will immediately receive a return number (RAN) by E-Mail.
When you ask for an exchange, in case the desired item is available we will reserve it for you, otherwise we will inform you via E-Mail and proceed with the refund of your money. Please be aware that only after the parcel with the return gets to our warehouse and it is checked your money will be refunded to you or, in case you chose an exchange, the exchanged item will be sent out to you.

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