>>> [TELECOM Digest Editor's Note: I personally use Vonage, which works>>> with any telephone you wish to plug in and use. I am hearing rumors>>> that their customer service is slipping a little; that may be due to>>> the *huge* increase in their customer base in recent months. PAT]

>> It's no rumor -- I'm about to cancel my Vonage account as soon as the>> number is ported away which is supposed to happen on Wednesday. It>> used to be fine but in recent months the voice quality became terrible>> and I was completely unable to contact any live people at Vonage at>> all. Multiple e-mails went unanswered other than the auto-ack, and>> every time I tried to call them, once I went through the menu to the>> point where I would queue for a person, I always got a busy signal.

>> Too bad, they used to be good. I'm now using Lingo, the voice quality>> is OK and the local calling area is much larger.

>> [TELECOM Digest Editor's Note: Interesting you mention how you work>> your way through the menu up to the point the next voice will be a>> human being, then it goes to busy sigal. Same thing has happened to me>> a lot recently; high noon, midnight, even five in the morning. PAT]

> Same here. Nobody's home. At least, I've never gotten through to > anybody at Vonage. I'm also getting a lot of calls dropped right as the > other person answers.

They do troll the Vonage forums though and answer those questions that
they easily can. Demands for things like ACR fall on deaf ears though.