Cause:
This is for customers that require assistance in retrieving NetBotz camera clips in DCE

Resolution:

1) Open the DCE Client and go to the Surveillance perspective.

2) Select a device group in the Device Groups pane.

3) Within the Thumbnails pane, you will see the camera thumbnails for your NetBotz Appliances that are in the group you selected.NOTE: If a thumbnail shows a red circle with a cross-line through it, the camera has not been licensed for surveillance. See knowledge base FA297815 for instructions.

4) Right-click on the camera and select Retrieve Clips.

NOTE: Clips are stored according to the NetBotz Appliance date/time, not the DCE Appliance date/time.

5) Within the Choose Date section, select either Relative or Date Range.NOTE: If using relative, ensure that the date/time on the DCE Appliance is accurate, as it will be used as a reference point.

6) Select Retrieve Clips and a list of clips during that time frame will show within the list.

7) You can select a clip and then select View.NOTE: You can also tag, export, or delete clips.