Well, as a merchant who accepts credit cards, we are required by law to log the IP address of the customer at the time of purchase – note, we only save the logs of the customers who use “Credit Card” as a method of payment, and is not saved for customers who choose to use PayPal or Bitcoin. When customers are using our services, logs are kept for up to 24 hours in order to determine the
cause of any attacks on or from our servers, but they are purged daily.

In terms of other logs (bandwidth, traffic, torrents added, etc), we do not log this usage at all.

2) Does your seedbox support HTTPS connections, and are any files inside servers encrypted?

Yes – we support both HTTP and HTTPS for web traffic. In order to use HTTPS on our boxes, you must save our SSL key, and add it to your registry.

More importantly, we support SFTP (secure FTP), which ensures all of the data you transfer is secure from any authorities, and more importantly, the DMCA.

3) Where are your servers located and what jurisdiction do you operate under?

Our servers are located in France – however, we may add additional locations in the future.

We operate as a registered business in Toronto, Canada.

4) How do you generally handle requests from law enforcement and copyright agencies?

Well, we have only had a couple of actual requests from copyright agencies in the past, and our regular protocol is simply to remove the file in question, and notify the customer not to download it again. We then respond to the copyright agency and tell them that the file has been removed, and the complaint is withdrawn.

However, in terms of law enforcement, torrenting and downloading copyright material in France and Canada is only a quasi-crime, and will not be investigated thoroughly. Downloading copyrighted material for private use is also legal here, and we are not required to release any client’s information to authorities.

In any case, you can be reassured that we will fight for you, and to keep your personal information safe. Nothing will be released to police without an explicit warrant, or we are legally required to because of highly illegal material on our servers.

In the chance of child pornography or similar illegal files, your personal information, along with IP addresses, and any relevant information will be released to the police with no hesitation.

5) Do you have access to all your servers?

Yes, I have access to all of yTALK’s servers. However, we do not access or delete user’s files without their explicit permission.

Note that opening a support ticket about your seedbox issues is giving us consent to enter your rutorrent interface and/or personal files.

6) Do you check users files, or do regular checks inside seedboxes to see what content remains inside?

Without suspicion, we do not. However, when illegal files are reported to us, or high resource usage is noticed, we do enter the user’s directory to check what is hogging the resources.

We do, however, reserve the right to perform regular checks of our servers in pursuit of child pornography, attack scripts, hacked information, etc. And to check whether they are attempting to hack or attack our servers.