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HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

The carriage might stick on the right side, the left side, or in the middle of the product. The carriage is the device that contains the printhead and moves from left to right during printing.

note:

Normally when the cartridge door opens, the carriage rests in the service station in a locked position to the right. Paper jammed in the service station area could cause the carriage to feel locked in place.

Figure : Carriage assembly

Clear the product of any jammed paper and reset the product using the following instructions:

Note where the carriage is stuck and look for jammed paper. You might need a flashlight to illuminate areas for proper viewing. A paper jam causes error messages and carriage stalls. Some paper might jam in different locations than those shown in the photos.

Check for any paper or object that might be restricting the carriage.

note:

A paper jam causes error messages and carriage stalls.

If the carriage is stuck on the right side, follow these steps.

Move the carriage all the way to the left side.

Check the paper path and remove any paper still in the product.

Figure : Paper jam on the right side

Figure : Paper jam on the right side

Figure : Paper jam on the right side in the Service Station area

If the carriage is stuck on the left side, follow these steps:

Move the carriage to the right side.

Check the paper path and remove any paper still in the product.

Figure : Paper jam on the left side

Figure : Paper jam on the left side

If the carriage is stuck in the middle, follow these steps:

Check the paper path and remove any paper still in the product.

Move the carriage to the right side.

Check the paper path and remove any paper still in the product.

Make sure that the carriage moves freely by gently pushing the carriage to the left and then to the right.

Close the cartridge door.

Reconnect the power cord and the USB cable.

If these steps resolved the issue, you do not need to continue troubleshooting.