Lean for Service

Course ID
LFS

Format
Classroom

Want to reduce waste and streamline operations? This course provides you with tools to survive the demand for higher quality, faster production time, and lower prices. You’ll learn how to apply lean to the unique challenges of service industries.

Lean thinking is a philosophy and a powerful set of tools designed to eliminate waste from processes. It focuses on what adds value in processes from a customer's perspective. While its roots are in manufacturing, this workshop covers how to apply it to services and administrative functions. Lean thinking provides fast and dramatic results. If you are looking for a foundation for TQM or an approach that builds on TQM and past improvement techniques, lean thinking can introduce fresh and innovative ways to improve processes.

Materials

Attendees will receive a PDF copy of the course content upon logging into the live session. After the course, attendees will receive an electronic copy of the book: “Lean for Service Organizations and Offices: A Holistic Approach for Achieving Operational Excellence & Improvements” by Debashis Sarkar.

ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.

If you need to cancel, we will refund your paid registration fee as noted below.

Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.

Requests received within 5 business days of the course starting incur a $150 processing fee.

After the course starts, there are no refunds or transfers.

Registrants who fail to attend without advance notice are liable for the entire course fee.

If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.

You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

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Price

No Offerings Scheduled

English

List: $1269Member: $1149

GROUP TRAINING

ON-SITE TRAINING FOR YOUR ORGANIZATION.

ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better.

ASQ celebrates the unique perspectives of our community of members, staff and those served by our society. Collectively, we are the voice of quality, and we increase the use and impact of quality in response to the diverse needs in the world.