How Do I Troubleshoot Session Policies?

Session policies can be applied to multiple objects within the same session. Because layering policies can be complex, you can use the Session Policy Simulator to determine what the outcome will be. Additionally, you could use the simulator to troubleshoot why a permission is not available when you expected it to be.

To access the session policy simulator, navigate to /login > Users & Security > Session Policies. Scroll to the bottom of the page.

Start by selecting the representative performing the session. This dropdown includes user accounts, embassy user accounts, and rep invite policies.

Next, select the session start method. This can be one of Public Portal, Bomgar Button, Jumpoint, Local Jump, Jump Client, or any Jump Item type.

If you selected Public Portal, choose the public portal to use for this simulation of a customer-initiated session.

If you selected Bomgar Button, search for a deployed Bomgar Button by profile, associated public portal, associated queue, computer name, or description. The associated public portal is automatically selected above.

Because local Jumps and Jumpoints are always associated with the default public portal, there are no further settings to define.

If you selected Jump Client or a Jump Shortcut, search for a pinned Jump Item by name, comments, Jump Group, tag, or associated public portal. The associated public portal is automatically selected above. You can choose whether the customer should appear as present or not.

Click Simulate. In the area below, the permissions configurable by session policy are displayed in read-only mode. You can see which permissions are allowed or denied as a result of the stacked policies, as well as which policy set each permission.

Bomgar is the leader in Secure Access solutions that empower businesses. Bomgar's leading remote support, privileged access, and identity management solutions help support and security professionals improve productivity and security by enabling secure, controlled connections to any system or device, anywhere in the world. More than 13,000 organizations across 80 countries use Bomgar to deliver superior support services and reduce threats to valuable data and systems.