As full members of the Ombudsman Association our appointed Ombudsman fulfils all of the criteria set out to ensure we can help resolve your dispute quickly and fairly.

We regulate removers...

We evaluate...

We listen...

We help resolve...

The Removals Industry Ombudsman Scheme

The Removals Industry Ombudsman Scheme has been established to provide both domestic and commercial customers of participating members with an independent service to resolve disputes, if the conciliation service provided by the National Guild of Removers & Storers has not produced a satisfactory conclusion.

The Scheme is managed by an independent Committee, and it has appointed an Ombudsman, Tony Kaye, who handles all complaints as an independent adjudicator.

Complaints are investigated free of charge.

The Scheme is a full member of the Ombudsman Association and the Association's criteria for recognition have been fulfilled: independence of the Ombudsman from those whom he has power to investigate; effectiveness; fairness; and accountability.