Terms & Conditions

Tariffs

All tariffs are quoted in New Zealand dollars. Daily tariffs include continental and a cooked breakfast option, plus full use of hotel facilities and equipment. Rates are inclusive of New Zealand GST (15%).

Arrival & Departure

Our normal check-in and check-out times are 2:00PM and 11:00AM respectively. Should you arrive early or wish to leave later, we are happy to store your luggage for you whilst you enjoy the public areas of the Hotel or gardens.

Deposit & Cancellation Policy

A current credit card number with expiry date is required to confirm a reservation.

Due to our intimate size, cancellations affect us greatly. As a result, we adhere to a strict cancellation policy. If your reservation is cancelled fewer than seven days before your visit, a charge of one night’s tariff per room booked will be applied to the credit card.

Should we receive less than 48 hours of cancellation we will charge for the total accommodation amount. We will endeavour to re-book your room and will refund your deposit if we are successful. We strongly advise guests to take out travel insurance to protect themselves against unexpected changes to their travel plans.

All group reservations cancelled fewer than 21 days prior to arrival incur charges for the total accommodation amount.

Children

We regret that we are unable to accommodate children under 12 years of age without exclusive booking of the Hotel.

Non-Smoking

The well-being and comfort of all guests at Hackthorne Gardens is important to us, therefore we have a non-smoking policy that applies to inside all buildings. Smoking is permitted outside and we do have ashtrays available.

Christmas & New Years Bookings

There is a NZ$100 per room surcharge (including GST) for any guests who are staying on the nights of 25th December or 31st December.

During the festive season period between 21 December and 4 January, all reservations cancelled fewer than thirty days prior to arrival incur charges for the total accommodation amount.

Exclusive Use

Visiting

Hackthorne Gardens Luxury Accommodation respects the privacy of its in-house guests. Should you wish to visit the property in consideration of an upcoming stay, please contact our reservations office to schedule an appointment for a time when we might be able to accommodate you.