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Internet connection issues

Aero375

Posted 17 March 2009 - 11:13 PM

Aero375

New Member

Member

7 posts

Hey everyone. Im looking for a little help :\

My internet connection has been somewhat...unreliable for the past year or so; but as of late its gotten worse.

Every now and then Ill be surfing the web and my internet will go out at the drop of a hat. I try renewing my IP adress as that usually fixed it(At one point in time) but now it cant renew. I reset tcp/ip as well to no avail. So I figure it was my ISPs fault.

I ask them to ping my modem and they say its all good on their side, so I figure it has to be my computer. I try dropping my firewall, disabling any AntiVirus software anything I can think of that might be interfering with it; and of course nothing works.

So I give up for a few hours or go to bed if its late. Anyways when I go check it back in a few hours(sometimes as many as 10hrs~ highest was 24 hours) I magically get my access back. Now this only happened once a month for a while, but lately its been more frequent and its starting to really annoy me.

Anyways I figured I should ask people for ideas of what it could be. Any help would be appreciated.

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Dan

Posted 18 March 2009 - 03:19 AM

The next time you lose your Internet connection, please perform steps 1 & 2. You can follow steps 3 & 4 at any time.

Step 1 - Connectivity test:

Press Start

Select Run

Type cmd and press OK

In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):

ipconfig /all > C:\results.txt

route print >> C:\results.txt

ping 127.0.0.1 >> C:\results.txt

ping google.com >> C:\results.txt

ping 209.85.171.100 >> C:\results.txt

Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

In the new window, look under the System log for any errors and/or warnings. If you find any, please post the relevant heading, along with the details inside by double clicking on the error/warning (denoted by a red 'x' or a yellow '!', respectively), and then copy/pasting the information from within.*Note: You'll mainly be looking for DHCP and TCP/IP errors/warnings.

Step 4 - Post an ipconfig when you have an active (working) Internet connection:

The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.