4. In the Access Enabled Until field, the date the login expires displays. The date defaults to 7 days after you enable the log in. You can disable the login at any time by clearing the checkbox and saving your changes.Note: The maximum amount of time that Support access can remain enabled is 30 days.

5. Select Save.

Once Blackbaud Support access is enabled, a Support analyst can create a cloned user to access your database and troubleshoot issues. When Blackbaud Support Access has expired or been disabled, the cloned user will be removed from the database.

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