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Austereo responds over royals call prank

The chairman of Southern Cross Austereo has written to the British hospital targeted by a radio station prank phone call saying it is reviewing the broadcast and processes involved.

Max Moore-Wilton led a crisis meeting on Sunday afternoon to discuss a stinging letter from Lord Glenarthur, chairman of King Edward VII's Hospital where British nurse Jacintha Saldanha worked before she apparently took her own life on Friday.

In the reply to Lord Glenarthur, released after the board of Southern Cross Austereo's meeting, Mr Moore-Wilton wrote he had been "saddened" by recent events, describing them as "truly tragic".

He stressed that Southern Cross Austereo, which owns Sydney station 2Day FM, would fully cooperate with any investigation into the incident.

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"As we have said in our own statements on the matter, the outcome was unforeseeable and very regrettable," he wrote.

"I can assure you were are taking immediate action and reviewing the broadcast and processes involved ... our company joins with you all at King Edward VII's Hospital and Mrs Saldanha's family and friends in mourning their tragic loss."

Lord Glenarthur had condemned 2Day FM's prank phone call, in which two presenters, Mel Greig and Michael Christian, posing as members of the royal family asked to speak to the Duchess of Cambridge, as "truly appalling".

Nurse Saldanha had answered the phone and transferred the call to a colleague, who went on to give sensitive information to the pair about the duchess.

Lord Glenarthur asked for assurance there never be a repeat of the incident.

Austereo have said Greig and Christian are distraught and are being given intensive counselling.

An Austereo spokeswoman told AAP on Sunday night the pair were willing to comment on the matter.

"They have expressed a desire to speak," she said. "We haven't ascertained when they're ready for that and how we're going to organise that, but they certainly want to."

In a video message on the Austereo website, chief executive Rhys Holleran says there are no current plans for Greig and Christian to return to the air.

"At this point in time, the radio show won't go ahead into the future, and will be reviewed," he said.

London's Metropolitan Police have contacted NSW Police, through the Australian Federal Police, over the prank. Deputy Commissioner Nick Kaldas said the call was a fairly routine procedure and that the Met had not asked for any action to be taken.

* Readers seeking support and information about suicide prevention can contact Lifeline on 13 11 14 or Suicide Call Back Service on 1300 659 467.