Policies and Shipping

100% SATISFACTION GUARANTEE

AJ's Bikes stands behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. There is a 20% restocking fee applied to bicycles, built skateboards, and special orders. Please read "Returns" below for more information.

IN-STORE PICKUP

Most orders will be ready after 4:00 pm the day after they are recieved. For more expidited pick up, just contact the bike shop and we would be happy to have them ready for you. Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our bike shop or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

LAYAWAY

AJ's Bikes offers a 90 day in store layaway program. An acceptable deposit (normally 1/2 down) is required to hold the layaway merchandise. Please note that the deposit is non refundable.

RENTAL BIKE CREDIT

Rental price put toward the purchase price for up to 90 days. Rental Credit is limited to only one credit per person per day is put toward the purchase price. There is a $200.00 max credit limit for rentals that will be applied to the purchase price. The credit applied to the purchase price cannot exceed 50% of the purchase price.

SPECIAL ORDERS

We have a vast supply of cycling goods in our store, and available to order. We would be happy to research any product you are looking for and assist you in getting it. Just email us at Info@ajsbikesandboards.com and the team at AJ's Bikes will do everything we can to help you out.