Mitchell Watson

said
9 months ago

Thanks Jeremy, we are currently using the Garden plan and I have discovered that I am able to use Canned Responses!

The only thing that was confusing me was that I couldn't use the /c shortcut to activate them, my only option is to click on the Canned Responses button under my email form, to access the canned responses. (which isn't much of a hassle, but different to the usual procedure of replying to a ticket)

It is working!

Cheers,

Mitchell

1 person likes this

Nicolas MOLLET

said
4 months ago

There is no reason the shortcut is not available on "new ticket" screen.

Please add it to have features parity between "reply" and "new ticket".

Aravind S

Admin

said
about 1 month ago

Folks,

It's finally here - You'll now be able to search and insert solution articles in the new ticket/outbound email page. Give it a try and let us know how you like it :)