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About Us

Q&E Auto Parts has been serving customers with high quality auto parts and accessories since 2001. We feature a wide variety of top quality parts that meet all of our costumer standards. We are driven to maintain an outstanding customer satisfaction, by providing QUALITY products and an EXCELLENT service. We update constantly and encourage you to come back more often. Our mission is to provide undoubtedly exceptional customer service through an employee culture that is fully conscious and responsive to customer needs, with a fundamental commitment to quality and value. Our e-based customer support is available to answer questions, as well as alert customers with technical information. We look forward to making our relationship with our customers a long and prosperous one. ..

Payment

Payment Options: PayPal, Visa, MasterCard, American Express, and Discover at 305-509-5063. Payments must be received within 7 business days from sale close, no exceptions. Please review our detailed policies on shipping and returns before purchasing the item. If you have any questions, please call us at 305-509-5063.

Shipping

Shipping for this item is to the Continental 48 states only.

We do not ship to Alaska, Guam, Hawaii, Puerto Rico or Virgin Islands.We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.We do not offer Local Pick Ups.Shipping Handling Time: 1 Business DayTracking information will be emailed to you when it becomes available. Orders placed during Holidays and weekends will be shipped out the following business day. Returns

All customer claims must be notified within 7 days of receiving their product.

Defective Part If the part you received has a manufacturer's defect, call Customer Service 305-509-5063. We do need you to send back the defective part before we ship you a replacement. Don't worry, we'll pay for the shipping costs to get the part(s) back by emailing you a pre-paid shipping label to you that must be placed on the original packaging, and please make sure that the merchandise is in the same condition. As soon as we receive the defective part and inspect it, we'll get a replacement on its way to you. Please note that according to our store Policy a Defective Parts constitutes a part that is not in proper working conditions according to OEM specifications. A part that does not fit customer´s vehicles does not constitute as a Defective Part.

Damaged in Transit Inspect your package(s) BEFORE you accept it from the delivery driver!! If you see any damage and/or evidence of tampering on the outer packaging you MUST make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you've made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then call our Customer Service Team right away at 305-509-5063 and tell us so we can send you a replacement part! As soon as we confirm with our carrier that the delivery receipt has the note of damage, we'll get a replacement on its way to you.

Missing Part(s) If you don't have all the parts you ordered, first check the packing slip that was included with your shipment. In order to ship your order quickly and efficiently we may have split your order into multiple shipments. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you originally paid. Second, check your email for messages from us providing additional tracking numbers for the rest of your items. You can check the whereabouts of the additional packages using the tracking number and the carrier's website provided in the email. You may also call our Customer Service Team at 305-509-5063 with any other questions.

Wrong Part(s) Our teams work really hard to make sure you receive the exact part(s) ordered, but sometimes things get mixed up and you might receive a part that's not correct. If this happens, call our Customer Service Team right away at 305-509-5063. A member of our Customer Service Team will explain what you need to do so the process works properly.

NOTE: RA#´S MUST BE PLACED ON PACKAGES WHEN SHIPPED BACK TO US. REFUNDS AND EXCHANGES WILL NOT BE PROVIDED IF THE PACKAGE DOES NOT CONTAIN AN RA#

Contact Us

IWe are open from 9am-6pm M-F Eastern Time.Phone Number: 305-509-5063.

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