Report Damage

If you are notifying NS of lading damage that is related to a railcar defect noted during/after unloading, you must also release railcar as Release Rejected Empty via Thoroughbred Pacesetter or manual release to OSS with the correct Rejection Reason Code/explanation.

Notification of lading damage to NS Damage prevention is a separate function that does not involve releasing railcars or their subsequent handling for possible repair.