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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

A comfortable hotel, with a lot more charm than your average large hotel chain. The staff are universally helpful and friendly. The menu was great and we really loved the little extras such as the library with games, the punch and canapés in the evening...More

This place is full of character and has a really relaxed vibe. Lovely verandah room with spa and very comfy king size bed. We were greeted by Karla who was welcoming and very helpful. Pool area is great and we really enjoyed the afternoon punch...More

Great place, great location, lovely casual North Queensland feel about it. Drinks and canapés at the Brigadier Bar each evening were special with an opportunity to share your day's adventures with other guests. Loved the library / reading / lounge area. A wider selection at...More

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Travelled to meet up with my daughter for girls trip. Loved the location and made use of the free bike hire to get around Palm Cove. Loved the little special touches like welcome drinks to meet other guests and being offered sorbets while laying by...More

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Stayed here for our 25th anniversary and we're pleased to get an upgrade to an ocean view Spa suite. Loved the big spa bath and the large rain shower. King bed was comfortable but pillows too soft for my tastes. Great view from balcony on...More

Thank Mark G

Response from Wayne H, General Manager at The Reef House Palm Cove - MGallery CollectionResponded 4 days ago

Dear Mark G,
Thank you very much for staying with us and posting your Trip Advisor review. We appreciate the time you have taken to tell us about your stay and I am sorry that our pool side service was not very good. We should...More

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

Amenities

Top amenities

Restaurant

Room Service

Free Parking

Pool

Free Internet

Bar/Lounge

Beachfront

Spa

Hotel Amenities

Room Service

Free Parking

Laundry Service

Airport Transportation

Multilingual Staff

Dry Cleaning

Meeting Rooms

Business Centre with Internet Access

Concierge

Banquet Room

Self-Serve Laundry

Babysitting

Room amenities

Air Conditioning

Things to do

Restaurant

Pool

Bar/Lounge

Spa

Hot Tub

Heated pool

Details

Price range

US$ 182 - US$ 381 (Based on Average Rates for a Standard Room)

Hotel class

Star rating provided by Accor.

Hotel Style

#3 Luxury Hotel in Palm Cove

#4 On the Beach Hotel in Palm Cove

#4 Romantic Hotel in Palm Cove

#4 Spa Hotel in Palm Cove

#5 Family Hotel in Palm Cove

Room types

Suites ,

Non-Smoking Rooms ,

Family Rooms

Number of rooms

69

Reservation Options

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Good Morning and thanks for your question,
I am very pleased to let you know that Cyclone Debbie had no impact on us at all and we are fully operational.
Can you please let me know what gave you this impression ?
Thank... More

Good Morning and thanks for your question,
I am very pleased to let you know that Cyclone Debbie had no impact on us at all and we are fully operational.
Can you please let me know what gave you this impression ?
Thank you, I hope we can take a reservation for you soon,