Q. I had an Epson printer but it passed away some time ago. When I open “Devices and Printers,” the icon is still there, even after I right click it and delete it. It disappears until I open that screen the next time and there it is. How do I get rid of it permanently? …

Q. I recently purchased a new PC with Windows 7. The operating system in my old PC was XP Home which allowed me to right click the START button, then Open and Options and then Explore which gave me access to all the files in my PC. This allowed me to easily move files from one location to another. I have not been able to locate this capability in Windows 7. Is it there? …

Q. How do I lock in Google Chrome as my default browser in Windows 10? I set it as default in settings, but when I open Chrome from the task bar or the desktop icon Yahoo Search comes up. I even went to settings/system/apps and features to see if I could uninstall Yahoo, but there is no listing for it though Chrome does show up. …

Q. After switching to the Mac in 2006 I discovered there was no ability cut and past files from one location to another. I did find an app called Moveaddict that would let me do this, but it is not compatible with Yosemite and the developers are not updating it. Is there another option for me? …

Q. When I try to boot up my computer I get the following message: “The User Profile Service failed the logon. User profile cannot be loaded”. It just started happening and I cannot access my computer. Do you have any suggestions on how to correct this? …

Q. I was having trouble with Microsoft Office so I searched the Web for their tech support phone number and called to get some help. Over $200 later I still don’t have my problem solved and I have something on my computer called Secure Tune. Is Microsoft ripping me off? …