Reclamation's Decision Process Guide

Credibility

If trust is eroding, stop to stabilize the situation
and then move forward. This may make you crazy,
but it is better than spinning your wheels in place.

Credibility is earned through an
open, honest process which produces relevant
results. Without credibility, no one is going to take you seriously.
People will not participate or they may attempt to sabotage
your process. A process that follows the primary rules for success
will build trust and acceptability for your actions. Credibility
means that participants:

Being the most complete and reliable source of information--especially
bad news!

Not limiting information access unless absolutely necessary.
Release information on request. (At the very least, explain
what is confidential and why. The public automatically assumes
the worst--an assumption nearly impossible to dislodge.)