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Which Casino has Treated You the Worst?

As a sideline to Nate's thread I thought we could have one that looks at the other side of the coin. Which casinos have treated you the worst over the years and why?

From my personal experiences, my top 3 worst experiences would be:

1. Cool Cat Casino
Accepted a free £100 chip and managed to complete withdrawal requirements to then be told that a deposit was needed to release my winnings. After a deposit was made my account was locked and my £10 deposit was taken, I was then emailed and told that the bonus they had emailed me was not available for my country and I had broken terms and conditions.

2. Tropezia Palace Casino
Despite their efforts to recently change the withdrawal limits my balance was forced into a hostage situation where I had to keep playing despite hitting several big wins on slots. Suffice to say the whole balance was then lost back to the Casino, one of the worst experiences I have had. Left me very angry for several days and since this happened I decided to take a few weeks off the slots.

3. Sky Vegas
I could never get the games to work correctly at Sky Vegas, they constantly locked up with connection errors and the support were unwilling to refund the deposit. I was forced to play 1 spin at a time and then refresh the whole game. I would never see the spin land but my balance would either be up or down upon refresh.

1. Purple Lounge. This casino went bust owing me around 900 a couple of years ago. The whole situation still stings to this day when I think about it.
2. Cool Cat Casino and co. they took advantage of me as a newbie player. Glad I discovered Casinomeister so I don't have to deal with that foolishness anymore.
Every other casino I have played with treats me ok with the exception of 32Red, Guts and 3Dice which are top of the heap in treating their customers well. Bet at is also good although I haven't deposited there in a while.

To date I only ever had to make one PAB, and that was against NetBet (not to be confused with casinos of a similar name) over a NDB which I managed to meet WR on at 80-odd quid. In order to cash it, I had to make a deposit which automatically attracted another bonus thus adding more WR to my account so I couldn't withdraw. Their terms failed to mention this and only appeared in an 'advice' pop-up. CS would not (claiming it couldn't be done) remove the SUB to allow me to cash out. The rep. came on here and was amateurish and confrontational over a poxy 80-odd quid. Despite Max's best efforts they were adamant they would not pay me, even my deposit of £20 back.
They were actually doing a BBF at the time, and since then have faded off of the CM radar hopefully never to return. They even ripped-off accredited iNetbet's logo if you guys recall. After the amateurish exchanges with the rep, I rewrote the terms for the bonus so nobody else would be a victim of this. They actually stuck it verbatim on their site, where for all I know it remains!

Aside from that I have not had any really poor experiences aside from the odd niggle that a rep has resolved, as I always use accredited sites or their sister sites.

At the start of my gambling i was too into Playtech and after coming across CM i saw sports interaction with PT Software and a good deposit bonus with very low WR

After being conned by vegas red i was happy to find another accredited PT i hadn't played yet so i joined up and all went wrong

I couldnt deposit via debit card and could only use e-wallets(at that time i didn't have skrill) as they locked me for security reasons(Don't know what) as they refuse to answer what it was and before u all say i have never charged back and regularly play at 30 odd casinos which include PT. They asked me for all the documents they could and said i'll be verified in 48 hours

48 hours went and then 96 and then a week and then after 2 weeks and plenty of emails i finally got a reply but by that time i had no intention of depositing there because of such crappy customer service and on top they accused me and never apologized and only said these delays can happen during busy times

The rep here wasn't helpful as well so i stuck with Omni and Jackpot247 for occasional fun on PT slots

Other than this i have never had any problem of any kind with any casino as i always read the T&C's very carefully and stick to the accredited list and believe me or not i have got paid ndb from couple in the rogue pit

So in the days of 32red, guts, casinoluck, next, FL, VPL, betsafe, lucky247, digimedia(Gaming club) if sports interaction cant improve there service i don't think they'll be around for too long

Silly me did not trawl Casinomeister or i would not have gone near this crowd with a bargepole.
I saw they were offering a bonus plus free nd spins.
I played the free spins on the game offered and won 15 odd Euro.Decided to play some of the netent games they have and had my balance up to 200 euro.Spoke to chat to see the info regarding this and was told the max was 100 euro so i thought fair enough.Next though i had to deposit to access this with a wr of 35x bonus.Again i thought fair enough.
Next day deposited 20 euro and received the bonus.Due to this casino having a pretty poor selection of slots i played the netent slots they have.The wr seemed to take a long time to get down but i thought it must be due to me winning the 15 odd euro of the free spins plus the deposit and bonus.
Anyway fulfilled the wr and withdrew 125 euro leaving 6 euro in the account.
Next day went in to play the 6 euro left and discovered my account had the 125 euro put back in.It turns out i had to play the first lot 35 times and then the 100 euro 35 times so until that i could not withdraw.To make matters worse the netent games only counts towards 50 percent of the wr and the ones that are 100 percent are just pure muck and money grabbers.
To be fair the net games were playing ok and had quite a few hours but was never ever going to manage the massive wr required.
Chat pretty poor.
Lessons to learn from this.Always check out reviews on a casino and though i could not find all their terms find out everything before you play.
I will never be taken in again.Thankfully all i lost was 20 euro but if you are going to play at Karamba dont blame anyone except yourself.

As a sideline to Nate's thread I thought we could have one that looks at the other side of the coin. Which casinos have treated you the worst over the years and why?

From my personal experiences, my top 3 worst experiences would be:

1. Cool Cat Casino
Accepted a free £100 chip and managed to complete withdrawal requirements to then be told that a deposit was needed to release my winnings. After a deposit was made my account was locked and my £10 deposit was taken, I was then emailed and told that the bonus they had emailed me was not available for my country and I had broken terms and conditions.

2. Tropezia Palace Casino
Despite their efforts to recently change the withdrawal limits my balance was forced into a hostage situation where I had to keep playing despite hitting several big wins on slots. Suffice to say the whole balance was then lost back to the Casino, one of the worst experiences I have had. Left me very angry for several days and since this happened I decided to take a few weeks off the slots.

3. Sky Vegas
I could never get the games to work correctly at Sky Vegas, they constantly locked up with connection errors and the support were unwilling to refund the deposit. I was forced to play 1 spin at a time and then refresh the whole game. I would never see the spin land but my balance would either be up or down upon refresh.

- T

Click to expand...

isen't cool cat part of this group if so good chance to gst paid now ? [Virtual Casinos - Gambling Wages - on Probation Bad Casino Practice 5 November 2013 Under review for six months. You can comment or submit claims here.]

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