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Just received my new Dell Studio XPS. First thing I want to do is wipe the drive and install Windows 7 clean and fresh. Uh, no Windows 7 disk. I post a note on their support forum, get steered to another web form to request the disk. Get an e-mail from rahjid in India that I can use the system restore image program. I say no, I need Windows 7 disk so I don't just get a factory re-install of all crapware. He senses my getting a little testy, and says he'll make a "one time exception" and send the disk. Thanks rahjid.

They actually shipped all my disks I requested 2-day FedEx! I was impressed!

Microsoft should simply force the manufacturers to include ALSO an original Windows Installation DVD.
This would solve all crapware problems and people will be able to choose format C: and make a clean install, and will also be able to repair their corrupt (not booting) OS, when needed....

unfortunately they really can't do that since the manufacters buy the software from them...what I believe they should do is put out some guidance on building better systems that work with their OS

apple spends a great deal of time ensuring their systems will work right out the box so that the user experience is always productive....they obsess on the little details of things from the "user's" standpoint, not their's...I think if dell/hp and the others spent as much time making sure the user experience with the OS/hardware was consistent and predictable, they would have more sales and possibly less customer support issues

Microsoft slams OEM crapware

Microsoft to remove crapware from OEM machines for $99Microsoft to charge customers $99 to remove OEM 'crapware'
Microsoft to charge customers $99 to remove OEM 'crapware' | ZDNet
I have no comments - except I will neither support Microsoft nor the OEMs on this issue..:)