jonalyn gatchalian

Experience

guest service agent

sheraton dubai creek hotel and towersMarch 2014 - at PresentWelcoming guests upon arrival with a smile, using their name, giving individual attention, following the standard check-in procedures in a friendly and professional manner.
Check in /out guests applying the Sheraton Brands; perform postings in the Opera system.
To monitor the proper allocation of all Room types.
Communicate any guest feedback to the management in order to improve the services.
Know regular guest names and preferences; be aware of hotel facilities and promotions.
Be aware of all Starwood Programs.
Promote the Hotel generally and be aware of outlet’s opening times and locations, promotions;
Assist guests with any inquiries, handle and resolve guest complaints
Familiar with all Front Office related Opera functions including rate structure and special packages, discounts, room types, all applicable codings, bedding type,location of rooms and safety features.
Be aware of daily functions, events, VIPs and group arrivals and carry out any other duties as required.