Case #0183085485

Updated

Opened

Status

Open - Pending Adobe Response

Product

Production Premium 5.5

Support contract

Adobe Support Program

Subject

Premiere Pro CS5.5: Edit Audio

NOTES & RESPONSES

Notes from Customer

Wednesday, March 21, 2012 7:59:24 PM PDTOnce upon a time there was a princess who was very sad. She had discovered that her favorite pet guinea pig had been kidnapped by an evil Chihuaha named "El Diablo". You see, it turns out El Diablo could not get a straight answer from Adobe Technical Support regarding what seemed like an incredibly simple question. So after endless attempts to get this question answered, he went quite insane and started kidnapping Guinea Pigs with the diabolical plan of starting his own software support company run by Guinea Pigs as they could not possibly offer worse support than he had been receiving. Alas, if someone had only just replied to his futile queries in a precise and meaningful fashion. But they did not. And so the Guinea Pigs - they must suffer. To be continued?

Notes to Customer

Wednesday, March 21, 2012 1:06:19 PM PDTHi Christopher ,

Thank you for contacting Adobe Technical Support. We are responding inreference to your case regarding Adobe Premiere Pro .We would be happy to assist and assure you with the best possibleassistance regarding the case.

We also tried calling you at 01:05 pm PST but you were not available.So please feel free to get back to us or if you would like us to giveyou a call as per your availability ,please let us know of anappropriate time to call.

Would like to know how you were able to edit the audio and the videoless than a frame in the earlier versions of adobe premiere pro.

You can also visit www.adobe.com/go/supportportal for any assistanceregarding Adobe products. You may also visit www.forums.adobe.com asit?s a useful resource for self-help.

We are always here to assist you. Please contact us at 800 833 6687 IVROptions 2-3 if you have any questions or need an update on your case.

Thanks & Regards,

AnishAdobe Technical Support

Notes from Customer

Tuesday, March 20, 2012 11:21:19 AM PDTREALLY? I spent an hour on the phone with your top support people and you still can't give me a definitive answer on this unless Ipost in other forums? WHAT is so hard about answering this simple question? Thank you!

Please confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 to measurements LESS THAN 1 frame.

Notes to Customer

We would be happy to assist and assure you with the best possibleassistance regarding the case.

We also tried calling you at 03:35 pm PST but you were not available .Soplease feel free to get back to us or if you would like us to give you acall as per your availability ,please let us know of an appropriate timeto call.

You can also visit www.adobe.com/go/supportportal for any assistanceregarding Adobe products. You may also visit www.forums.adobe.com asit?s a useful resource for self-help.

We are always here to assist you. Please contact us at 800 833 6687 IVROptions 2-3 if you have any questions or need an update on your case.

Thanks & Regards,

AnishAdobe Technical Support

Notes from Customer

Sunday, March 18, 2012 8:12:20 AM PDTPlease confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 to measurements LESS THAN 1 frame.

It appears in versions prior to CS5.0 one could select AUDIO UNITS by right clicking timecode display to edit audio (and presumablyvideo for that matter) to SAMPLE RATE accuracy.

Despite a long and involved support phone call including taking control of our computer by remote, it appears this is NOT currentlypossible.

If this is indeed so - we will have to adjust our work flow to edit audio OUTSIDE of Premiere.

YES - I've seen the "right click Time Code display and switch to audio units timeline solution - yet audio units do NOT appear as an option for me...hence all of this drama.

ADOBE - do I have a munged install? Any other advice? We keep a clean system (Mac Pro 10.6.11 or whatever is last iteration of SL). I guess I could try installing into a new User and see if it behaves any differently.

Sigh...we bailed on FCP7 after trying FCPX and also passed on going to Avid MC. Hope PP is reliable for our work flow...again thx for all help.

I don't know about "clicking on the timecode", but at the top right corner of the Sequence panel, there is a little button that opens a drop down menu and that is where you can choose Audio Units and edit audio at the sample level, been using that with several versions of Premiere over the years including current CS5.5

And no, you can't edit video at a precision any greater than the frame rate, only audio.

Thank you Jim. It's amazing how Adobe didn't give this very simple explanation. It's hard to beleive that we, the users mind that we could not make sub-frame adjusts in Premierr CS 5.5 on, and Adode could not say: just clic that menu anda select tha option... As an old AVID 7.2 and Sony Vegas professional editor where this selection is obvious and simple, I wish to thank you again.