Patient Charter

ALL MEMBERS OF THE SURGERY TEAM ARE DEDICATED TO A QUALITY POLICY TO ACHIEVE HEALTH SERVICES WHICH MEET THE PATIENT'S REQUIREMENTS.

Practice Leaflet

All new patients will receive a copy of our practice leaflet and copies will be displayed at the reception desk.

Surgery Premises

Our surgery building will be welcoming easy for patients to find their way around and appropriate to the needs of users.

Patients' Rights to General Medical Services

Patients have the rights to:

be registered with a General Practitioner

change doctor if desired

be offered a health check on joining the practice

receive emergency care at any time from the practice

receive appropriate drugs and medicines

be referred for specialist or second opinion if they and the GP agree

have the right to view their medical records, subject to the Acts and to know that those working for the NHS are

under legal obligation to keep the contents confidential

Changes to Procedures

When changes are introduced to practice procedures that affect patients, we will ensure that these are clearly explained, by means of waiting room notice board or individual leaflets giving as much notice as practicable.

Repeat Prescriptions

To ensure the best possible knowledge of your personal health, these will be signed by your usual GP wherever possible. Repeat prescriptions must be requested in writing and will be available within 48hrs.

Referrals

Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Where requested our GPs will refer you to a private health provider.

We will normally process non-urgent referrals within five working days of the patient consultation or the doctor's decision to refer.

Test Results

When a doctor or nurse arranges for a test to be taken the patient will be informed how to obtain the result. Results are normally available after 1 pm the following day.

Transfer of Medical Records

The Practice will endeavour to dispatch any medical record required by the Health Authority within seven working days and same day if the request is urgent.

Privacy and Confidentiality

We will respect our patients' privacy, dignity and confidentiality at all times.

Appointments

With a DoctorFor routine consultations we will endeavour to offer patients an appointment within two working days of the request. For medically urgent requests we will offer an appointment on the same day.

With a Practice NurseFor routine appointments we will offer an appointment within five working days.

If there is a delay in the appointment wait (when you arrive) of more than 20 minutes we will let you know. We are happy to update you on any delay situation if you feel that you have been waiting too long.

Home Visits

We are unable to guarantee a specific doctor will visit you as this depends on availability and other factors. The decision to home visit will be at the doctors’ discretion.