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Operations SpecialistAtTask

THIS JOB HAS EXPIRED

AtTask, Inc., the leading provider of Work Management software, has an opening for a Operations Specialist within the AtTask Global Services Organization. The position will primarily have responsibility for ensuring the success of our customers by effectively managing the operations that support the departments within the AGS organization that include Customer Success, Consulting, Education and Support. The position will work directly with other departments throughout the Company, reporting to the SVP Customer Experience. The primary objective of the role is to help develop an outstanding services organization in an employee-oriented, high performance company culture that emphasizes superior quality, continuous improvement and productivity standards. This role requires a proactive and results oriented individual with the ability to manage a best practice approach to operational excellence including creating, managing and innovating processes and procedures that enable the most effective ways to support AtTask customers.

Job Responsibilities:
Administrative Support of Customer Success, Education and Customer Support teams
Schedule meetings internally and externally
Account Management reporting support using AtTask
Manage Education requests
Manage key operational components of the AtTask Global Services Organization
Phase I Certification of AtTask Solution
Administer operating procedures (both formal and informal)
Manage processes and procedures to support AGS
Create, distribute, and maintain AGS documentation
Strive to meet or exceed published service level agreements (SLAs)
Navigate contracts for information regarding customer/partner documents
Develop reports for the field and senior management to manage the Customer Lifecycle Management program
Manage Special projects as needed
Integrating the requirements of various departments

Qualifications / Characteristics:
Bachelors Degree required
Minimum 1 year project management or software implementation consulting.
Excellent communication, interpersonal, problem solving and relationship skills.
Exceptional attention to detail and solid business writing skills required
Must be a self-starter with strong organization skills
Must be able to work well under the pressure of heavy, time sensitive, workload
Intermediate MS Office Skills (Excel and Word) required
Ability to work on multiple tasks and able to prioritize personal workload.

task is online project management software that helps companies get work done. Youll love how easy it is to get more from your teams and bring your projects in on time and on budget. Use task to plan your project life cycle and provide your teams with the project management tools they need to succeed.