Statuses Are Not Updating in the Forms Dashboard in NetCommunity

When viewing the Forms Dashboard in the Education Edge NetCommunity Plugin, or within the NetCommunity website, students are appearing as having multiple statuses or the incorrect status associated with their Education Edge record.

Article
Number:65734

Products:

Online_Admissions

Online_Campus_Community

The Forms Dashboard is a tool that is used to track the student or applicant status totals through the enrollment period. In order to provide you with an accurate count of how many students/applicants were in each status at any given time, the Forms Dashboard will show all statuses that the student or applicant has been associated with on the Education Edge record. Students/Applicants are not removed from a total once their status is changed.

For example, if you have 10 students who are in the status Waitlist, and are later switched to Accepted, the students will appear in both columns. We will see 10 students waitlisted and 10 students accepted. This provides us with data for the enrollment period, letting us know the total number of students who were waiting at one time, and the total number of students who are now accepted.