Customer Service

Home Delivery Issues

We value your feedback and it is important to us to take the right steps to insure your satisfaction. Please take a moment to review some commonly asked questions below. If you have further questions or have any feedback on your subscription, please contact our Customer Service Department about your subscription by calling (210) 250-2000, (800) 456-7411 or complete the feedback form below.

Q: What if I don't receive my newspaper?

A: You should receive your newspaper by:

Monday-Friday: 6:00 a.m.

Saturday-Sunday: 7:00 a.m.

Holidays: 7:00 a.m.

If you did not receive your newspaper, please give us the opportunity to correct our mistake. Same day replacement newspaper is available in most areas. To receive same day redelivery, please contact our customer service between:

Monday-Friday: 6:00 a.m. - 9:00 a.m.

Saturday & Sunday: 7:00 a.m. - 10:00 a.m.

Holidays: 7:00 a.m. - 9:00 a.m.

Q: When can I talk to someone about my subscription or the payment methods available?

A: Our Customer Service Department hours are:

Monday-Friday: 6:00 a.m. - 3:00 p.m.

Saturday & Sunday: 7:00 a.m. - noon

Holidays: 7:00 a.m. - 11:00 a.m.

During these hours our automated system is available to assist you with account inquiries, service complaints or vacation holds. Should you prefer to speak with a representative, please press "0" at the beginning of the call and you will be transferred to the first available agent. You can also contact us by submitting the form below.

Q: What are my subscription payment options?

A: We have convenient payment options for our San Antonio Express-News subscribers. Our Customer Service Representatives are available to assist you with the payment option that best meets your needs. Subscription cycles are based on weeks. Renewal options are based on 4 weeks, 11 weeks, 26 weeks and 52 weeks intervals. Partial payments may not be accepted on introductory offers.

2. Request to have your papers held and delivered to you upon your return when your service is restarted. Papers can be held for up to 14 days only.

3. Request to have your papers stopped and your account credited for the non-delivery days and restart upon your return. (Click Here)

What is your mailing address?

A: Questions, comments about delivery or subscriptions can be mailed to:

San Antonio Express-News

Attn: Subscriptions Services

P.O. Box 2171

San Antonio, TX 78297-2171

Questions, comments about news coverage can be mailed to:

San Antonio Express-News

Attn: Newsroom

P.O. Box 2171

San Antonio, TX 78297-2171

Should you experience any service related problems or have any feedback on your subscription, please call our Customer Service Department at (210) 250-2000, (800) 456-7411 or complete the form below. Please include your daytime phone number and e-mail address.

Customer Service Comment Form

Please provide us with the following information:

Publication:

San Antonio Express-News

Conexión

First Name

Last Name

Address

Apt/Unit

City

State

Zip Code

Home Phone

Work Phone

Ext

Email

* If you are submitting a message about telephone solicitation, it is vital that you provide us with all phone numbers associated with you.