Business Mediation, ADR and Conflict Management in the German Corporate Sector - Status, Development & Outlook

Over the last decade, the willingness of
German corporations to invest time, energy and funds into conflict management
structures has been constantly growing. Many companies have discovered that a
superficial approach to dispute resolution and a lack of systematic conflict
management has significant negative effects: loss of efficiency, high direct and
indirect conflict costs, employee dissatisfaction and high staff turnover. On
the other hand, optimizing the handling of internal and external conflicts
saves costs and improves employee satisfaction as well as enhancing the
company's reputation ...