HubSpot Status - Incident Historyhttps://status.hubspot.com
StatuspageWed, 03 Jun 2020 17:38:08 -0400Reports and other tools using engagement activity data are lagging or failing to load
<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>17:38</var> EDT</small><br><strong>Resolved</strong> - Engagement data processing in HubSpot is now fully operational. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>17:14</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Monitoring</strong> - We’ve addressed the issue causing engagement data delays. We’re monitoring performance to ensure the process recovers properly.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>14:34</var> EDT</small><br><strong>Update</strong> - Tools in HubSpot that use engagements data are still experiencing some delays and intermittent loading issues. We’re continuing to investigate the cause of this issue and will update this page when more information is available.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Identified</strong> - Engagements data is still experiencing delays and intermittent loading. We’re continuing to investigate the cause of this issue and will update this page when more information is available.</p><p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>11:12</var> EDT</small><br><strong>Investigating</strong> - We are experiencing a delay in displaying updates to engagement activity data since 9.05am ET. Tools affected include reports, tasks, and conversations. No data has been lost. We are investigating the cause if this issue and will update this page when more information is available.</p> Wed, 03 Jun 2020 17:38:07 -0400https://status.hubspot.com/incidents/6swxcbqj92m6
https://status.hubspot.com/incidents/6swxcbqj92m6Form submission processing was delayed for all users
<p><small>May <var data-var='date'>28</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Resolved</strong> - The processing of form submissions in HubSpot experienced a delay of up to 37 minutes starting 11:00 am ET on Thursday, May 28, 2020. As of 11:56 am ET, the processing of form submissions was no longer delayed and the incident has now been fully resolved.</p> Thu, 28 May 2020 12:00:00 -0400https://status.hubspot.com/incidents/jqhxfswvgjdx
https://status.hubspot.com/incidents/jqhxfswvgjdxSome CRM records may not appear in the board or list view
<p><small>May <var data-var='date'>27</var>, <var data-var='time'>19:08</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>17:51</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented. We are monitoring the situation as the processing catches up.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and the fix is being put in place. We are seeing a drop in delays.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>17:44</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>16:31</var> EDT</small><br><strong>Investigating</strong> - We have identified an issue causing some CRM data to not appear in the board and table views. Additionally, Lists may be delayed. No data has been lost. This issue has been occurring since 1pm ET. Our team is investigating this issue and will provide an update when more information is available.</p> Wed, 27 May 2020 19:08:21 -0400https://status.hubspot.com/incidents/q9ltqs7n2c37
https://status.hubspot.com/incidents/q9ltqs7n2c37Emojis and other special characters are not displaying properly in some users' content
<p><small>May <var data-var='date'>24</var>, <var data-var='time'>17:19</var> EDT</small><br><strong>Resolved</strong> - We have resolved the underlying issue that resulted in some emoticons and characters failing to properly load in HubSpot content tools. Our team will continue to address any previously created content with remaining issues and any customers who are still impacted will be alerted via banner in their HubSpot application while we complete this work.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Monitoring</strong> - Nearly all emoticons and characters have been restored in affected content. We are continuing to work through a small set of remaining content and to monitor for any remaining issues.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>07:18</var> EDT</small><br><strong>Update</strong> - We are continuing to work towards resolution on the content that remains impacted. <br /><br />Any customers who are possibly still experiencing broken characters will see an alert banner within their content editors in HubSpot letting them know. In the meantime, we encourage those users to proactively check their content and replace any broken emojis or characters while we work towards complete resolution.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>20:04</var> EDT</small><br><strong>Update</strong> - We are continuing to work towards resolution on the content that remains impacted. Most emoticons and characters <br />that were affected have been fully restored.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>12:17</var> EDT</small><br><strong>Update</strong> - We have resolved this issue for the majority of impacted content. We are continuing to work on resolution for the remaining cases.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>06:15</var> EDT</small><br><strong>Update</strong> - We're continuing to work on resolving this issue and to determine a timeline to full resolution. We will update this page when more information is available.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>23:22</var> EDT</small><br><strong>Identified</strong> - We've identified the cause of the issue and the accounts whose content has been affected. We will be rolling out fixes to restore impacted emojis and characters. We are working to determine timeline to full resolution.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>20:38</var> EDT</small><br><strong>Update</strong> - We're continuing to work on resolving this issue.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Investigating</strong> - Some users are seeing 4-byte emojis and other special characters in their content (e.g., emails and web pages) replaced with question marks. We are actively working to resolve this issue. When resolved, we expect any impacted characters to properly display again. In the meantime, we encourage users to proactively check their content and replace any broken emojis or characters.</p> Sun, 24 May 2020 17:19:20 -0400https://status.hubspot.com/incidents/xwc4js2t58pc
https://status.hubspot.com/incidents/xwc4js2t58pcConversations is Experiencing Delays
<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:56</var> EDT</small><br><strong>Resolved</strong> - Conversations is now operational for all users. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:51</var> EDT</small><br><strong>Monitoring</strong> - We’ve addressed the issue that’s been preventing HubSpot software from loading since 3:47 PM EST. We’re monitoring performance to ensure the app recovers properly.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:49</var> EDT</small><br><strong>Identified</strong> - We’ve identified the issue that’s been preventing Conversations from loading since 3:47 PM EST. We’re addressing the cause of this issue and will update this page when more information is available.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:33</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Investigating</strong> - We are experiencing delays in incoming conversations and responses to conversations. Expect delays across Facebook Messenger and email. We have temporarily stopped live chat from appearing on your website while we investigate and address this issue. Our team is actively working on this issue and we will update this page as more information becomes available. No action is required from customers.</p> Tue, 28 Apr 2020 16:56:57 -0400https://status.hubspot.com/incidents/ldy5q5mgyqng
https://status.hubspot.com/incidents/ldy5q5mgyqngSome HubSpot features are intermittently available
<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:57</var> EDT</small><br><strong>Resolved</strong> - We’ve addressed the issue that caused intermittent degraded performance in HubSpot software since 12:20pm EDT. All features are no longer experiencing processing delays. This issue is now fully resolved.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>15:21</var> EDT</small><br><strong>Update</strong> - We’ve addressed the issue that caused intermittent degraded performance in HubSpot software since 12:20pm EDT. Most features that were experiencing processing delays are now fully operational. A few features remain to catch up. We’re monitoring performance to ensure HubSpot recovers properly.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Monitoring</strong> - We’ve addressed the issue that caused intermittent degraded performance in HubSpot software since 12:30pm EDT. Some features may still experience processing delays while HubSpot recovers. We’re monitoring performance to ensure HubSpot recovers properly.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Update</strong> - Some HubSpot features are currently experiencing intermittent degraded performance. Customers will see HubSpot displayed in English briefly while we work on resolving this issue. We will update this page when more information is available.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>13:29</var> EDT</small><br><strong>Identified</strong> - Some HubSpot features are currently experiencing intermittent degraded performance. We’re addressing the cause of this issue. We will update this page when more information is available.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>13:07</var> EDT</small><br><strong>Investigating</strong> - Some HubSpot features are currently experiencing degraded performance. We're investigating the cause of this issue and will update this page when more information is available.</p> Mon, 27 Apr 2020 15:57:53 -0400https://status.hubspot.com/incidents/ghzkknrltcgc
https://status.hubspot.com/incidents/ghzkknrltcgcIntermittent issues across HubSpot between 5:20pm ET - 5:45pm ET
<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>17:30</var> EDT</small><br><strong>Resolved</strong> - HubSpot software experienced issues with loading Login, Meeting tool unavailability and delays in notifications, Workflows, and Lists between 5:20pm - 5:45pm ET. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.</p> Mon, 13 Apr 2020 17:30:24 -0400https://status.hubspot.com/incidents/wsmgn3b3qz2t
https://status.hubspot.com/incidents/wsmgn3b3qz2tEmail event data processing is currently delayed for all customers
<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>10:48</var> EDT</small><br><strong>Resolved</strong> - Processing of email event data in HubSpot is now fully operational. We’ve identified and addressed the cause of the issue. No email event data was lost as a result of this issue. Customers may have seen delays to list enrollment, workflow enrollment or workflow branching that depended on email data such as clicks and opens.<br /><br />The incident has now been fully resolved.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> EDT</small><br><strong>Update</strong> - We’ve addressed the issue that caused the processing of email event data in HubSpot to be delayed since 7:06 am ET on Thursday, April 9, 2020. We are currently processing a backlog of data and are seeing delays continue to decrease. We’re monitoring performance to ensure all email events are processed completely.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>10:08</var> EDT</small><br><strong>Monitoring</strong> - We are continuing to process delayed email event data in HubSpot. Currently, we are seeing delays of up to 80 minutes and are actively working to address the cause of this issue. We will update this page when more information is available.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>09:12</var> EDT</small><br><strong>Identified</strong> - We’ve identified the issue that caused the processing of email event data in HubSpot to be delayed since 7:06 am ET on Thursday, April 9, 2020. Currently, we are seeing delays of up to 90 minutes. We’re addressing the cause of this issue and will update this page when more information is available.</p><p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>08:44</var> EDT</small><br><strong>Investigating</strong> - Processing of email event data in HubSpot is experiencing delays of up to 1 hour. This includes Marketing Email data such as sends, opens and clicks, and Conversations Email bounce data. We’re investigating the cause of this issue and will update this page when more information is available.</p> Thu, 09 Apr 2020 10:48:38 -0400https://status.hubspot.com/incidents/z9yjj13fh66r
https://status.hubspot.com/incidents/z9yjj13fh66rMarketing email sends to Google inboxes are currently delayed for some customers
<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:26</var> EDT</small><br><strong>Resolved</strong> - Marketing email sends to Google inboxes from HubSpot are now fully recovered. No delayed emails have been lost, all emails have now been delivered.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:16</var> EDT</small><br><strong>Monitoring</strong> - We are no longer seeing delays for marketing emails sent to Google inboxes from HubSpot. We’re monitoring performance to ensure all email sends recover completely. <br /><br />No delayed emails have been lost, all emails have now been sent or are in the process of sending.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:01</var> EDT</small><br><strong>Identified</strong> - Marketing email sends to Google inboxes are experiencing delays of up to 40 minutes. We’ve identified the cause as an issue with Gmail which Google has confirmed. We are monitoring their status and will update this page when more information is available.</p> Wed, 08 Apr 2020 12:26:21 -0400https://status.hubspot.com/incidents/mrjh85hq3022
https://status.hubspot.com/incidents/mrjh85hq3022HubSpot application and publicly hosted content currently unavailable
<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>16:17</var> EDT</small><br><strong>Resolved</strong> - We have resolved an issue that resulted in users being unable to access the HubSpot application and content hosted on the HubSpot platform beginning at 3:31PM ET and ending at 3:37PM ET.</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>16:06</var> EDT</small><br><strong>Identified</strong> - We have identified an issue that resulted in users being unable to access the HubSpot application and content hosted on the HubSpot platform beginning at 3:31PM ET and ending at 3:37PM ET.</p> Wed, 01 Apr 2020 16:17:53 -0400https://status.hubspot.com/incidents/35rdygvrrqx1
https://status.hubspot.com/incidents/35rdygvrrqx1Most HubSpot API requests unavailable between 2:48pm and 3:06pm ET
<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>16:43</var> EDT</small><br><strong>Resolved</strong> - Between 2:48pm and 3:06pm ET API requests made using valid HubSpot API keys were rejected and would have failed with a 500 response code. OAuth requests weren't affected and the issue has since been resolved. If you had requests that failed during this timeframe, retrying the request should resolve the issue.</p> Tue, 24 Mar 2020 16:43:09 -0400https://status.hubspot.com/incidents/hp3lwgh1c60r
https://status.hubspot.com/incidents/hp3lwgh1c60rCTAs in emails are not rendering in Gmail
<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>07:58</var> EDT</small><br><strong>Resolved</strong> - We've identified the issue that's caused CTAs embedded in emails sent through HubSpot to not render for some Gmail recipients in both North and South America. We've addressed the cause of this issue as a change to network access rules to protect the HubSpot infrastructure. This change was preventing CTA images from loading in some Gmail inboxes. <br /><br />This issue is now fully resolved and all CTAs in emails sent through HubSpot should render correctly for all inboxes, including previous emails sent.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>19:39</var> EDT</small><br><strong>Update</strong> - CTAs embedded in emails sent through HubSpot are not rendering for some Gmail recipients in both North and South America. This does not affect the underlying CTA link, however, it will appear without an image. We recommend using hyperlinked text until this issue is resolved.<br /><br />This is still being worked on by the Google engineering team. We have no more available information at this moment in time. We will continue to update this page when more information is available.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:32</var> EDT</small><br><strong>Update</strong> - CTAs embedded in emails sent through HubSpot are not rendering for some Gmail recipients in both North and South America. This does not affect the underlying CTA link, however, it will appear without an image. We recommend using hyperlinked text until this issue is resolved.<br /><br />The Google engineering team is now investigating the root cause of the issue. We will continue to update this page when more information is available.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>07:50</var> EDT</small><br><strong>Update</strong> - CTAs embedded in emails sent through HubSpot are still not rendering for some Gmail recipients in both North and South America. We're still actively investigating the cause of the issue with Google. We will continue to update this page when more information is available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:42</var> EDT</small><br><strong>Update</strong> - CTAs embedded in emails sent through HubSpot are still not rendering for some Gmail recipients in both North and South America. We're still investigating the cause of the issue with Google. We will continue to update this page when more information is available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:18</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. We have confirmed that CTAs embedded in emails sent through HubSpot are not rendering for some Gmail recipients in both North and South America. We have escalated the issue to Google. We will update this page when more information is available.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Investigating</strong> - CTAs embedded in emails sent through HubSpot are not rendering for Gmail recipients. At this time the impact appears isolated to United States based recipients. We're investigating the cause of this issue and will update this page when more information is available.</p> Fri, 20 Mar 2020 07:58:41 -0400https://status.hubspot.com/incidents/s8ktr35gc010
https://status.hubspot.com/incidents/s8ktr35gc010HubSpot workflows and cross object reports experiencing delays
<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:52</var> EST</small><br><strong>Resolved</strong> - The issue affecting data processing for workflows and cross-object reports is now fully resolved. We’ve caught up from the residual delays in cross-object reports and both tools should be functioning properly now.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:37</var> EST</small><br><strong>Monitoring</strong> - The aforementioned issues with data processing in workflows and cross object reports are resolved. <br /><br />However, we are experiencing residual delays of real-time updates to cross object reports of up to 1 hour. We are continuing to address the cause of this issue and will update this page when more information is available.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:09</var> EST</small><br><strong>Identified</strong> - Workflows and cross-object reports that include companies, deals, tickets, and quotes data are continuing to experience delays of up to 60 minutes, down from 90 minutes. We’re continuing to address the cause of this issue and will update this page when more information is available.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>15:39</var> EST</small><br><strong>Investigating</strong> - Workflows and cross-object reports that include companies, deals, tickets, and quotes data are experiencing delays of up to 90 minutes. No data or enrollment is expected to be lost or missed once these delays are resolved. We’re investigating the cause of this issue and will update this page when more information is available.</p> Thu, 05 Mar 2020 19:52:27 -0500https://status.hubspot.com/incidents/7rykfldrgqs9
https://status.hubspot.com/incidents/7rykfldrgqs9HubSpot Login is currently experiencing delays loading
<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:03</var> EST</small><br><strong>Resolved</strong> - HubSpot software is now working for all users. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved. We expect no long-term impact as a result of this issue and there is no action needed from our customers.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> EST</small><br><strong>Monitoring</strong> - We’ve addressed the issue that’s been preventing HubSpot Login and software from loading since 10:10am ET. We’re monitoring performance to ensure the app recovers properly.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Investigating</strong> - HubSpot Login is experiencing delays loading for all customers. We’re investigating the cause of this issue and will update this page when more information is available.</p> Thu, 06 Feb 2020 12:03:36 -0500https://status.hubspot.com/incidents/jkcc5fg0qmt5
https://status.hubspot.com/incidents/jkcc5fg0qmt5HubSpot is currently unavailable for some customers
<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:59</var> EST</small><br><strong>Resolved</strong> - HubSpot software is now working for all users. We’ve identified and addressed the cause of the issue as a server which experienced an unexpected failure which our automated fail-over systems were unable to fully fix. This caused a brief outage and the incident has now been fully resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>04:04</var> EST</small><br><strong>Monitoring</strong> - We’ve addressed the issue that’s been preventing HubSpot software from loading. We’re monitoring performance to ensure the app recovers properly.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>03:56</var> EST</small><br><strong>Investigating</strong> - An issue has reoccured and HubSpot is not loading for some users. We’re continuing to investigate and we will update this page when more information is available.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:05</var> EST</small><br><strong>Update</strong> - We’ve addressed the issue that prevented HubSpot software from loading between 1:29 EST and 1:37 EST. (14:29 GMT+8 to 14:37 GMT+8). We’re monitoring performance to ensure the app is fully operational.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>02:04</var> EST</small><br><strong>Monitoring</strong> - We’ve addressed the issue that prevented HubSpot software from loading between 1:29 EST and 1:37 EST. We’re monitoring performance to ensure the app is fully operational.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>01:58</var> EST</small><br><strong>Investigating</strong> - HubSpot is not loading for some users. We’re investigating the cause of this issue and will update this page when more information is available.</p> Thu, 06 Feb 2020 08:59:28 -0500https://status.hubspot.com/incidents/v5z4znn52lql
https://status.hubspot.com/incidents/v5z4znn52lqlChanges made to files and folders are not appearing in the file manager
<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:34</var> EST</small><br><strong>Resolved</strong> - This issue is now resolved and our team has completed work to restore any missing metadata for files edited between 10:50am and 12:20pm ET.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>20:18</var> EST</small><br><strong>Update</strong> - While this issue has been resolved for any files edited after 12:20PM ET, we continue to work on restoring missing metadata for files edited between 10:50am and 12:20pm ET.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Update</strong> - While this issue has been resolved for any files edited after 12:20PM ET, we are currently working on restoring missing metadata for files edited between 10:50am and 12:20pm ET.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:11</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:41</var> EST</small><br><strong>Identified</strong> - We are working to resolve an issue that prevented uploads, deletes, and other changes to files made between 10:50 AM ET through 12:20 PM ET from appearing in the HubSpot File Manager and other applications. All publicly linked files are accessible to visitors.<br /><br />Emails sent and received through Conversations and the CRM during this time may fail to load attachments and images.<br />Additionally, replies made through HubSpot to affected emails made during that time may not have sent. If a reply to an email fails to send it will be marked as "failed", starting a new email thread should resolve this issue.<br /><br />No data has been lost and we will continue to update this page as more information becomes available.</p> Wed, 05 Feb 2020 22:34:21 -0500https://status.hubspot.com/incidents/tkynrdnvlltb
https://status.hubspot.com/incidents/tkynrdnvlltbHubSpot is currently unavailable for some customers
<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>00:09</var> EST</small><br><strong>Resolved</strong> - CRM, Contacts, Conversations, Lists, Workflows and Sales tools are now fully operational. We’ve identified the cause of the issue and the incident has now been resolved and various processes have recovered.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>00:04</var> EST</small><br><strong>Monitoring</strong> - CRM, Contacts, Conversations, Lists, Workflows and Sales tools are now operational. We’re monitoring performance to ensure the tools recover properly.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>23:45</var> EST</small><br><strong>Investigating</strong> - CRM, Contacts, Conversations, Lists, Workflows, Forms processing and Sales tools are experience issues loading for some customers at this time. We’re investigating the cause of this issue and will update this page when more information is available.</p> Thu, 16 Jan 2020 00:09:43 -0500https://status.hubspot.com/incidents/3k73tssqt12j
https://status.hubspot.com/incidents/3k73tssqt12jPosting to LinkedIn is currently unavailable for all customers
<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>09:02</var> EST</small><br><strong>Resolved</strong> - Posting to LinkedIn via HubSpot Social, and connecting new LinkedIn accounts to Social and Ads is now working for all users and the incident has now been fully resolved.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>07:57</var> EST</small><br><strong>Update</strong> - Posting to LinkedIn, and connecting new LinkedIn accounts is still unavailable for all users. LinkedIn is working on investigating the cause of this issue and we'll update this page when more information is available.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>07:27</var> EST</small><br><strong>Identified</strong> - We’ve identified the issue that’s caused posting to LinkedIn to be unavailable since approximately 5:00am ET on Tuesday, January 14th. LinkedIn is currently experiencing outages which are impacting posting via HubSpot Social, and connecting a LinkedIn account to both HubSpot Ads and Social. They're addressing the cause of this issue and we'll update this page when more information is available.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>07:07</var> EST</small><br><strong>Investigating</strong> - Posting to LinkedIn via HubSpot Social is unavailable. We’re investigating the cause of this issue and will update this page when more information is available.</p> Tue, 14 Jan 2020 09:02:48 -0500https://status.hubspot.com/incidents/l8kxpq2w0t2x
https://status.hubspot.com/incidents/l8kxpq2w0t2xSome HubSpot forms were failing to render between 9:50 and 10:30 ET
<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> EST</small><br><strong>Resolved</strong> - HubSpot identified an outage with our forms tool that meant certain forms were not loading on your page between Some HubSpot forms failed to load between 9:50 and 10:30 ET. As of 10:30 ET all HubSpot Forms are rendering normally.</p> Tue, 07 Jan 2020 10:57:58 -0500https://status.hubspot.com/incidents/c3h5blwj6f3m
https://status.hubspot.com/incidents/c3h5blwj6f3mHubSpot design manager and content editing tools are unavailable for some users
<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:33</var> EST</small><br><strong>Resolved</strong> - HubSpot design manager and content editing tools are operational. The incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>18:08</var> EST</small><br><strong>Monitoring</strong> - We’ve addressed the issue that’s caused content and email editing tools to be unavailable for some users. We’re monitoring performance to ensure the tools recover properly.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>17:25</var> EST</small><br><strong>Investigating</strong> - HubSpot design manager and content editing tools are unavailable for some users. We’re investigating the cause of this issue and will update this page when more information is available.</p> Thu, 12 Dec 2019 19:33:12 -0500https://status.hubspot.com/incidents/q63kvc2h6p8v
https://status.hubspot.com/incidents/q63kvc2h6p8vSMTP Email Sending is Currently Down.
<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:58</var> EST</small><br><strong>Resolved</strong> - SMTP Email Sending is now operational. We’ve identified and addressed the cause of the issue as a problem with an update to a database as part of routine maintenance on the system. Emails that were sent between 10:20 and 10:37 UTC would be impacted. The incident has been fully resolved and SMTP Email Sending should be functioning properly now.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:49</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:48</var> EST</small><br><strong>Investigating</strong> - SMTP Email Sending isn’t available right now. We’re investigating the cause of this issue and will update this page when more information is available. This is impacting only customers who have the Transactional Email Add-on and are using SMTP to send their transactional email.</p> Wed, 11 Dec 2019 17:58:24 -0500https://status.hubspot.com/incidents/13z3nq3htxdp
https://status.hubspot.com/incidents/13z3nq3htxdpLinkedIn Integration is unavailable for users
<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>01:30</var> EST</small><br><strong>Resolved</strong> - LinkedIn is experiencing outages which is impacting the following areas of HubSpot: Ads and HubSpot social. Users are unable to track new ads, sync leads or load reporting for ads on LinkedIn. Users are also unable publish new posts on LinkedIn.<br /><br />The issue began at 00.50 EST and was resolved at 01.30 EST</p> Tue, 03 Dec 2019 01:30:00 -0500https://status.hubspot.com/incidents/bnby36rgwf1b
https://status.hubspot.com/incidents/bnby36rgwf1bFacebook Integration unavailable for some users
<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:43</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>12:39</var> EST</small><br><strong>Monitoring</strong> - Facebook continues to report a partial platform outage. Facebook’s status can be monitored at https://developers.facebook.com/status/dashboard/<br />Some users may continue to experience issues with HubSpot’s Facebook and Instagram integrations, including within the Social, Ads & Conversations apps, but functionality within HubSpot is improving and near fully operational.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:18</var> EST</small><br><strong>Identified</strong> - Facebook is experiencing outages impacting some users. HubSpot integrations with Facebook and Instagram -- including HubSpot Social, Ads and Conversations -- are experiencing issues with account connection, posting social messages, ad tracking, and messaging. Facebook is reporting this outage on https://developers.facebook.com/status/dashboard/.</p> Thu, 28 Nov 2019 16:43:43 -0500https://status.hubspot.com/incidents/16b9jk4vjz5r
https://status.hubspot.com/incidents/16b9jk4vjz5rContact enrollment in Lists and Workflows is currently delayed for all customers
<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>13:53</var> EST</small><br><strong>Resolved</strong> - Contact enrollment in Lists & Workflows is now no longer delayed and fully operational. We’ve identified and addressed the cause of the issue and the incident has now been fully resolved.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>13:39</var> EST</small><br><strong>Update</strong> - The delays have subsided for majority of contacts but we are still seeing a lag of 40min for some contacts. We're actively working through addressing that.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>13:14</var> EST</small><br><strong>Identified</strong> - We’ve identified the issue that caused contact enrollment in Lists and Workflows to be delayed since 11:22am ET. We’re addressing the cause of this issue and will update this page when more information is available.</p> Tue, 26 Nov 2019 13:53:17 -0500https://status.hubspot.com/incidents/8vj7svbh2194
https://status.hubspot.com/incidents/8vj7svbh2194Email logging is currently delayed for all users
<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>15:12</var> EST</small><br><strong>Resolved</strong> - We resolved an issue that caused delays in incoming emails to Conversations, attachment processing, and logged CRM emails since 3:05 ET. All emails have since caught up from delays and new emails and attachments will be processed normally.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:18</var> EST</small><br><strong>Identified</strong> - We have identified the issue and are working to address.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>13:15</var> EST</small><br><strong>Investigating</strong> - Incoming emails in Conversations, attachment processing and logged CRM emails are delayed by up to one hour for all users with connected inboxes. We have identified the issue and are working to address.</p> Mon, 25 Nov 2019 15:12:05 -0500https://status.hubspot.com/incidents/2x93b06gk0hh
https://status.hubspot.com/incidents/2x93b06gk0hh