Friday, January 11, 2008

Austin Energy - First Electric Utility with ISO 9001 Certification

In our quest to become the utility of the future, we have understood the importance of quality, business process innovation and the use of leading edge technologies to deliver clean, reliable, affordable energy and excellent customer service to our customers. The following is the press release that we put out on this great and first in the nation accomplishment by any electric utility.

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Austin Energy Electric Service Delivery First in Country to Receive ISO 9001 Certification.

Austin Energy Electric Service Delivery (ESD), the business unit responsible for the construction, maintenance and operation of the electric transmission and distribution system in Austin has become the first of any utility in the nation to earn ISO 9001 registration.

ISO (International Organization for Standardization) 9000 is a series of international quality standards designed to ensure that all activities related to providing and delivering a product or service are appropriately quality assured. To earn the registration, applicants must develop a Quality Management System that reflects standards of performance and continual improvement of processes and services to its customer, in this case, in the delivery of electric power. ISO 9001 is the most complete and demanding standard in the ISO 9000 series.

Auditors from the National Standards Authority of Ireland (NASI), the worldwide entity that administers the ISO quality management program, issued the registration on January 3, 2008. The certification followed a rigorous four-day review in December of the ESD Quality Management System by NASI auditors.

“This required developing our quality management system in compliance with very high standards and documenting work procedures for how we perform every aspect of the job of installing and managing our electric system,” said Cheryl Mele, Senior VP, Electric Service Delivery. “Those policies and procedures must now be followed and records maintained that demonstrate consistently that the standards and procedures are met, and most importantly, that our results improve.”

That means, for instance, that if the 140,000 power poles in the Austin Energy system should be inspected once every ten years, records must show that those inspections occurred and that any required maintenance actions were taken.

The ISO auditors noted that procedures and written work instructions had been implemented for more than 530 work activities. “There was not a single instance found where procedures were not followed or consciously disregarded. This speaks very highly of the implementation team and the commitment by employees to fully embrace the system,” said the auditors in their report. The auditors were also impressed with the “tremendous amount of experience” of Austin Energy employees in their respective job functions.

The four-day audit included a review of the ESD quality management system, interviews with as many as 60 management and operational staff and a review of a range of work situations. Austin Energy staff has been preparing for ISO Registration for about a year. There are approximately 250,000 companies worldwide including 25,000 in the U.S. certified in the ISO 9000 series. Austin Energy transmission and distribution work units, however, are the first of any electric utility in the country to be so certified. Austin Energy plans to continue the ISO 9001 registration effort with their Customer Care business unit which includes the utility Customer Service Center, meter reading, billing and collections.

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Having standard processes documented allow for easier automation via business process management and the deployment of a service oriented architecture to orchestrate the electrons, data and transactions that make our services a reality for our customers. Our corporate speed continues to increase as we work faster and faster as one impressively synchronized team.

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Andres Carvallo BIO

Andres Carvallo is an award winning engineer, speaker, author, and executive. Andres is globally recognized by the IEEE as one of the early developers of the smart grid concept and technology. Andres championed Austin Energy's industry leading smart grid program design and implementation from 2003 – 2010 and he architected the Pecan Street Project in 2009. Andres co-authored the best selling book "The Advanced Smart Grid", has received 34 industry awards since 2005, and is a popular speaker and guest lecturer. Andres is currently the EVP of Energy Solutions and Chief Strategy Officer at Proximetry. Andres has over 27 years of experience in the Energy, Telecommunications, Computer and Software industries. Andres has held since 1992 P&L responsibilities and senior executive titles while being responsible for the strategy, development, and commercialization of over 40 products at six start-ups and leading global companies like Philips Electronics, Digital Equipment, and Borland. Furthermore, Andres started his career as a product manager for Microsoft Windows in Redmond, WA.

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How to Run IT as a Business?

It all starts with my focus on the customer as the center of the lifecycle. The Lifecycle rules a discovery, planning, and maturity model process that orchestrates a framework. The framework, called RunITbiz, is made out of the 12 critical elements for Running IT as a Business. The elements are rationalized into demand and supply modules. At the core of the RunITbiz framework is a Service Oriented Architecture that leverages all legacy systems while powering new systems built on new open standards (Web Services, XML, BPEL, etc) including cutting edge Web 2.0 tools (Blogs, Wikis, AJAX, RSS, etc).

My RunITbiz Framework has two main modules. One module focuses on Managing IT Demand as a Business and the second one on Managing IT Supply as a Business. Each module has six critical elements to master. Here are the modules and critical elements:

Running IT Supply As A Business: 7. Enterprise Architecture, 8. Vendor Management, 9. Process Management, 10. Project Management, 11. Service Management, 12. Quality ManagementI wish you great success in your transformation. And if you have any questions, don't hesitate to reply to any post in this blog or contact me.

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Top 20 Geek Blogs

1) Lifehacker - http://www.lifehacker.com/ - Lifehackers' motto says it all: "Don't live to geek, geek to live." This blog offers timesavers of just about every stripe, from Firefox shortcuts to tips from the "Getting things done" faithful.

2) IT Toolbox Blogs - http://blogs.ittoolbox.com/ - IT Toolbox has a number of "in the trenches" IT pros who talk about technology and management issues. There are specialist blogs dealing with security, databases and project management, among other subjects. It's a versatile site.

3) Valleywag - http://valleywag.com/ - Bring in the noise, bring in the snark. Valleywag is for those who believe that the tech industry lives or dies by the scuttlebutt pinging around Silicon Valley. And it's amusing for those of us who prefer that the lotus-eaters of Northern California stick with the dishing and tongue-wagging, leaving the rest of us to get the real work done.

4) Kotaku - http://kotaku.com/ - Kotaku is the snarky, gamer uber-blog. It has everything from reviews and gossip to cheat tips. Just about anything you'll ever need, including which game to buy and how to play it.

5) Danger Room - http://blog.wired.com/defense/ - Wired's military and defense blog writes about some of the coolest and scariest military technologies -- not to mention scandals, debates and other military news. Lots of video and imagery are included.

6) Gizmodo - http://gizmodo.com/ - Gizmodo's got the scoop on all the latest toys and cool and wacky inventions -- from high-def TVs and coffee makers to booze belts and USB drives. You've got to love a site that publishes photos of a solar-powered bathing suit. Yeah, they also blog about serious technology news too.

8) Techdirt - http://www.techdirt.com/ - Techdirt is a newsy, "tell it like it is" blog that frequently features debates on the hot issues in the Internet and computer fields. Scandals are a specialty. Simplicity is its hallmark.

9) Groklaw - http://www.groklaw.net/ - Groklaw's raison d'etre is needling SCO in its long-running patent fights against IBM and Novell, but the discussion sometimes veers toward other issues that involve technology, intellectual property, and government regulations.

10) Hack a Day - http://www.hackaday.com/ - Want to learn how to add USB to a cheap Linux router? Create a snake robot? How about an XBox 360 laptop? Hack a Day has these basement projects and many more. This site is for the serious techie. At the same time, it's good for a laugh or a new hobby.

11) Engadget - http://www.engadget.com/ - As Coke is to Pepsi, so Engadget is to Gizmodo. It's all about gear, gossip, techish issues and the occasional rant. It's got great product photos, and the editors have access to pre- and early-release gadgetry. Also, some really funny home-made junk. But we prefer Gizmodo.

12) Feedster - www.feedster.com/feedpapers/Technology - Like drinking from the hose. This Web page brings together blog sites about technology, sports, celebrity gossip, food, personal experiences -- you name it. It also offers a blog search feature that allows you to input words or phrases, and it has a very cool RSS aggregator for news feeds. It also injects some great humor into technology news. An all-around great site.

13) Forever Geek - http://forevergeek.com - Forever Geek is a great site with a myriad blogs on diverse topics, from technology and general interest news to movie and game reviews. Definitely a geek paradise. If you want to learn about the upcoming Iron Man movie or read a review of Photoshop CS3, this is the place to go.

15) Smorgasbord - http://www.smorgasbord.net/ - Billed as a site for gadget- and game-loving geeks, this blog also serves up articles that cross over into the political and celebrity news of the day. The combination of entertainment value and tech news make Smorgasbord a top contender.

16) The Unofficial Apple Weblog (TUAW) - http://www.tuaw.com/ - TUAW offers collection of independent bloggers -- that is independent but not undecided or uninformed. It's a good source for Apple-related news. The only reason it didn't make the top 15 was its singular topic focus.

17) Elliot Back's blog - http://elliottback.com/wp/ - A self-professed computer scientist, Elliot posts everything from his opinions on why XML sucks, to the Titanic's passenger list and reviews of movies like 300. This site is diverse and well composed, offering great tips on topics such as increasing system performance and blocking spam.

18) Ed Foster's Gripelog - http://www.gripe2ed.com/scoop/ - There is a new crop of blogs that highlight poor customer service for consumer electronics, bad UIs and outright rip-offs, but Ed Foster has been doing it longer than anyone else. Check out these recent topics: Defective DRM, tricky warranties on plasma TVs and bad mobile phone service.

19) Gadgetell - http://www.gadgetell.com/ - This is a great site if you want to get the latest gadget and game news along with some topical opinion pieces.

20) 4sysops - http://4sysops.com/ - This is a very useful with well-written tips and how-to's for Windows admins.

About Proximetry

Proximetry develops and commercializes AirSync™, a comprehensive communications network and device management software platform for the energy industry. AirSync delivers secure, scalable, closed-loop control, and policy-based management of devices to build and manage large complex networks built upon multiple vendor platforms that incorporate a vast array of communications technologies. AirSync™ provides the essential tools for energy organizations to provision and manage mission-critical devices and networks. Founded in 2005, Proximetry is privately held, headquartered in San Diego, California, and backed by Munich Venture Partners, Aeris Capital, Investec, and Rembrandt Venture Partners. For more information, please visit www.proximetry.com

Siemens on Proximetry

"The challenge to monitor, control, and manage millions of communicating grid devices from multiple vendors continues to grow dramatically as grid modernization drives usage of a few thousand devices to tens of millions,” said Thierry Godart, president of Siemens Smart Grid Division North America. “Our partnership with Proximetry will allow utilities to better manage this vast proliferation of information and make strides in improving grid reliability.”

Itron on Proximetry

"We believe that Cisco and Proximetry’s joint work to integrate dynamic performance management across multiple network technologies is great evidence that the Connected Grid Ecosystem continues to mature positively. Our common vision of a truly open, interoperable suite of offerings that build off of each other will be a success for utilities and consumers alike. It’s not more of the same,” said Simon Pontin, Chief Technology Officer at Itron.

Cisco on Proximetry

“Cisco is pleased to be working with Proximetry and the AirSync solution, which complements the Connected Grid Field Area Network solution with enhanced RF management capabilities. As a key member of the Connected Grid ecosystem in the Cisco Developer Network, AirSync extends the visibility in the Field Area Network GridBlocks with unique performance management capabilities”, said Jennifer Lin, Sr. Director of Product Marketing from Cisco’s Connected Energy Networks BU.

Why is AirSync Better?

1) ALL other NMS/OSS products in the market use only SNMP to provide monitoring and alarms for devices, AirSync supports SNMP and it also uses a lightweight protocol (pre-CoAP) to manage devices with closed-loop control and policy-based functionality via an agent. AirSync’s pre-CoAP protocol solves the disadvantages of SNMP for the Smart Grid (i.e. too chatty, non-stop polling, and no integrated firmware management).

2) All other NMS/OSS products are focused on telecom WAN management only (i.e. routers, switches in telco domain) while AirSync can manage the WAN and its elements, it also can go deeper into the FAN, LAN, and PAN (including the AMI network). Furthermore, AirSync manages all devices hanging on those networks(e.g. electric/gas/water meters, inverters, IDEs, RTUs, Programmable Logic Controllers, premise gateways, premise routers, and sensors in general). It is important to note that All other NMS/OSS products in the market do not manage smart meters and/or any sensors on the edge of a FAN, LAN, or PAN, but AirSync does.

3) All other NMS/OSS products in the market do NOT provide any firmware management capabilities or if they do it is very limited. And they DO NOT support FANs, LANs, and PANs. And they DO NOT provide closed-loop control of any edge devices from any vendor on any network using any topology. AirSync delivers all of the above.

4) AirSync has unique features to manage ALL networks with many configurable enhancements like shaping the traffic and QoS management by having an agent on the device side unlike All other NMS/OSS products in the market which depend only on SNMP and lack such an ability.

Bottom line: All other NMS/OSS products in the market deliver only classical and limited WAN NMS/OSS capabilities. AirSync delivers all that far better and it can also support FAN/LAN/PAN/device/firmware management functions and help manage deeper into all the networks. AirSync has a well-defined NBI that can be used to interface with any NMS/OSS and provide the utility with an integrated management system with the utility's preferred GUI but with all the advantages of AirSync.

Bottom line: All other NMS/OSS products in the market deliver only classical and limited WAN NMS/OSS capabilities. AirSync delivers all that far better and it can also support FAN/LAN/PAN/device/firmware management functions and help manage deeper into all the networks. AirSync has a well-defined NBI that can be used to interface with any NMS/OSS and provide the utility with an integrated management system with the utility's preferred GUI but with all the advantages of AirSync.