Customer Experience Coordinator

ettitude is a purpose-driven lifestyle brand with a vision for a better way of living. Founded by Phoebe Yu in 2014, ettitude operates across Australia and the United States. Offering sustainably-made bedding, sleepwear, bathware and accessories all made from the world’s first CleanBamboo™ fabric, ettitude believes in empowering us to live with eco-attitude and is driven to improve the comfort of all living things.

Organic, vegan and 100% cruelty free, ettitude’s products are designed and made with care and consideration to ensure the best for our customers as well as the environment. Our signature, innovative CleanBamboo™ fabric is breathable, hypoallergenic and thermo-regulating to support sleep wellness.

In the last few years, ettitude has grown significantly and we’re now ready to further develop our Social Media and Customer Service team. We need a talented quick learner with a can-do attitude, who’s keen to grow with the brand.

While education and experience are always appreciated, a great attitude is what will ultimately decide if you join our team. Our ideal candidate will be ambitious, have a keen attention to detail, and have a proven track record of providing excellent customer engagement in retail, D2C e-Commerce or similar environments.

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The successful candidate will be working closely with ettitude’s Operations Manager and Marketing team to quickly gain hands-on experience within a fast-moving eCommerce start-up environment.

Excellent communication skills, the ability to solve problems logically and time management expertise is essential.

Experience working with social media platforms (Instagram, Facebook, Twitter, Pinterest), Shopify, Yotpo and Gorgias are an advantage.

Duties include, but are not limited to:

First point of contact for customer service enquiries;

First point of contact on our social media channels

Help develop social media content campaigns

Assist with developing and maintaining influencer marketing campaigns and brand ambassador program

Monitoring website reviews;

Handling customer returns inventory in office;

General ad-hoc office tasks, assisting with the set up and break down of special events etc.

As with any start-up company, wearing different hats is essential to the role! You must be able to think on your feet, juggle multiple tasks, and have an eagerness to learn.

This is a full-time position with work hours being split between the customer service and marketing teams.

Work hours are reasonably flexible, and it may also be possible to work remotely on some days, depending on current tasks and workload.

Please forward your resume and a short cover letter introducing yourself to sean@ettitude.com.au