All our stock is sourced from official UK suppliers. We do not sell grey imports. This means that you are fully covered by the manufacturers warranties.

It isn't working!

The first thing to do is contact us and let us know. You’ll need to give us as much information as you can on the fault, when it happened and what you've tried to get it working. We’ll do our best to confirm the fault either over the phone or via email and check that nothing's being missed. If it looks like a genuine fault, we’ll give you an authorisation. Number and you can send it back to us.

Once it's back with us, we’ll test it fully to confirm the fault. If it was a new purchase and within 30 days of you buying it, except in rare cases, we will swap it out. Outside of that time, the process will vary depending on the manufacturer and their warranty. We’ll do our best to keep you in the loop as to what to expect and when so you can plan around it.

I just don't like it!

We've all bought something that wasn't quite right. If you're buying something and you’re not 100% sure, we offer a no quibble return within 14 days. All we ask is that you return it to us in the condition that you received it in. If items are returned incomplete or with damaged packaging we might have to charge a restocking fee.

Software

Software products are all covered by the licensing conditions of the software manufacturer. This means that once the seal has been broken or a download redeemed, we cannot return the item. If you are having problems with it running on your system, we’re here to help and check that you’ve not missed anything but it is normally up to the manufacturer to support you.

Special Orders and Custom Products.

Items that have either been special ordered for you or are custom builds are not eligible for return unless we have made a mistake with the specification.

We display the list price on our catalogue, but sometimes the street price is quite a bit lower than what manufacturers recommend. We do our best to be competitive on price and match where we can. If you're after something specific, contact us for a quotation on 0121 270 5652

We display the list price on our catalogue, but sometimes the street price is quite a bit lower than what manufacturers recommend. We do our best to be competitive on price and match where we can. If you're after something specific, contact us for a quotation on 0121 270 5652

Giraffe Audio is a specialist retailer for music productions and studio recording equipment. We sell a wide range of products for musicians and audio engineers. Our web-store offers the perfect tools for better recording and performance.