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direct tv Complaint

Incompetant help and poor service to existing customers

We were with Direct tv for 20 years. In all that time we have seen our bill go up constantly, never have gotten any good deals , and have received poor service. We had an opportunity to switch companies. We called Direct tv to see if they could give us a deal instead but were told that they couldn't. I asked if we were still under any contracts and was told no. So we switched to another company. I called to cancel Direct tv and then they wanted to offer a deal. When I told them I had already switched they said I would have to pay a penalty because I was still under contract. When I told them I had checked and they said I had no contract they said I would have to pay the fee. I am very dishearten by the quality of their help and service.