Merchant Account Trust Score

Review Sections

Simpay Overview

Formerly “Alpha Card Services”

Founded in 2000, Simpay (simpay.net) is a nationwide merchant account provider that serves most standard-risk business types. The company is simply a rebranding of Alpha Card Services, which changed its name in 2017. Simpay claims that it currently supplies equipment and services to over 15,000 merchant locations throughout the United States.

Simpay Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your Simpay merchant account statement. Not with Simpay? That's ok, we can find excessive fees in any credit card processing statement. We've already found $1,156,834 in hidden fees this year! Submit a recent statement to try it out for free!

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Simpay Rates, Fees, and Costs

Key Points

Swiped Rate

1.00% - 4.99%

Keyed-In Rate

1.00% - 4.99%

Annual Fee

$89.99

Monthly Minimum Fee

$35

Statement Fee

$10

Early Termination Fee

$250+

PCI Compliance Fee

$19.99/quarter

PCI Non-Compliance Fee

$40/mo

Equipment Lease Terms

Variable

Simpay Contract Terms

According to the Simpay program guide (available below), the standard Simpay contract is a five-year agreement that renews automatically for one-year terms following its expiration. Alpha Card Services’ standard contract included an $89.99 annual membership fee, a $35 monthly minimum fee, a $10 statement fee, a $19.99 quarterly regulatory compliance fee (which may be a PCI compliance fee), a $40 monthly PCI noncompliance fee, a $35 chargeback fee, and a tiered pricing schedule.

Simpay Cancellation Fee

There is also an early termination fee associated with most Simpay contracts that begins at $250 but can include the remaining months of a contract. This fee is a liquidated damages fee, which has the potential to increase a merchant’s overall termination fee by a significant and unpredictable amount. Merchants are advised to read the small print of any contract they are given to ensure that they will not be held accountable for more than the $250 cancellation fee (and even this fee is often negotiable).

Industry-Average Terms

Simpay has received some complaints related to its contract terms, which we feel merit a “D” in this category. We do not believe that Simpay’s contract terms are competitive with the cheapest merchant accounts. See the standard Simpay program guide.

Response from Simpay

Are you a representative of Simpay? Add your voice to this section for free!

Simpay Complaints & Customer Reviews

Key Points

Total Online Complaints

15+

Live Customer Support

Yes

Most Common Complaint

Hidden Fees

Low-to-Moderate Complaint total

We are currently able to locate over 15 negative Simpay reviews, some of which accuse the company of being a ripoff or a scam. Common themes among these complaints include deceptive or aggressive tactics by independent sales agents, undisclosed hidden fees and contract terms, and apathetic or unreachable customer support.

Simpay Customer Support Options

The Simpay website provides a customer support email address but does not list a dedicated customer support number. We will award Simpay a “B” rating in this category because the company’s current customer support options do not qualify it as a top-rated customer service processor.

Response from Simpay

Are you a representative of Simpay? Add your voice to this section for free!

Simpay BBB Rating Summary

Key Points - BBB

Product & Service Complaints

4

Billing & Collection Complaints

2

Advertising & Sales Complaints

0

Guarantee & Warranty Complaints

0

Delivery Complaints

0

Clean Complaint Record

Simpay has an “A+” rating with the Better Business Bureau and has been BBB accredited since 2011. The company has received six complaints in the past three years, with four related to product or service problems and two related to billing or collection. None were resolved to the satisfaction of the merchant.

What Merchants Say

Their salesman closed the accounts with Simpay and signed the cancelation papers without my knowledge. I tried to talk to Simpay ppl about that. They did not cooperate with me at all . I told them to get their service back in my stores and take the collections fee out of my credit. They would not ever !!

Response from Simpay

Are you a representative of Simpay? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers

Yes

Advertises Deceptive Rates

No

Discloses All Important Terms

No

Inside/Outside Sales Team

Simpay appears to hire both direct sales representatives and independently contracted sales agents across the country to market its services. We have found several reports in the comment section of our Alpha Card Services review and on other consumer protection websites describing encounters with Simpay agents who failed to disclose important contract terms at the point of signing. A company representative has stated, however, that it is standard policy for all merchants to be provided with a summary sheet disclosing all fees before signing, and followup calls are then made to the merchant at two-week and then quarterly intervals.

No Deceptive Quotes

To its credit, Simpay does not appear to use any deceptive marketing tactics on its website. If you suspect that Simpay is overcharging you, we recommend seeking a third-party statement audit.

Response from Simpay

Are you a representative of Simpay? Add your voice to this section for free!

Our Opinion of Simpay

A Standard Option for Most Merchants

Simpay rates as an average merchant services provider according to our criteria. The company uses independent sales agents to market its products, and its contract terms are roughly average for the industry. To its credit, it does claim to make an effort to inform merchants of the fees they will encounter. Additionally, it seems possible that something resembling a liquidated damages fee is included in some Simpay contracts. Merchants can obtain the best possible rates by comparing Simpay’s pricing to that offered by top-rated payment processors.

About Phillip Parker

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

Get started right away! I've help businesses save $1,156,834 this year alone! Submit a recent statement and I'll take a look at it for free.

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.

Copyright & Disclaimer

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

Search CardPaymentOptions.com

Search for:

About The Author

Phillip Parker is a former merchant services agent who now spends his time reviewing merchant account providers and writing articles about credit card processing to help small business owners find the right services for their needs.

Useful Links

Stay Connected

Newsletter

E.U. regulations require that we notify you of our use of cookies to improve your experience while using this website. Cookie settingsOK

Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.