Prrem's FAQs

Your order should reach you within 2 -5 working days from the date of placing it. In case of a weekend order or an order placed over public holidays, do consider a few days as buffer.

Are there any shipping charges?

Yes, Rs.60 in India.

Can I exchange my product for a product of lesser value?

Yes. You will receive a credit note bearing the difference of the amount, redeemable any time in the following three months.

Can I expect delivery on all days of the week?

Expect deliveries on all working days, during office hours.

Do you ship internationally?

Yes.

I am going out of town. Can you expedite my delivery?

We will try our best to help you out here, do email or call us with your request.

What if I have a specific request?

In case you want us to send your order before, during, after a specific date with specific instructions or by your favourite shipping company, do write us a note.

How do I check the status of my order?

It is such a thrill to see your order, that we personally pack and dispatch it with care. We then send you an e-mail with a tracking number that you can trace from the moment it leaves Prrem's to the time it reaches you.

How will my order be delivered to me?

Your order will be delivered through reputed courier companies at your doorstep. Our Shipping partners are First Flight, Indian Speed Post, Blue Dart, DTDC, Vichare, DHL. In case you want your order sent by a specific courier company do send us a note.

How will I know if the order is placed successfully?

Once your Order is successfully placed, you will receive a confirmation over e-mail. This mail will have all the details related to your order. Order details can also be viewed when you log in to your account on Prrems.com.

Can I cancel my order?

If you wish to cancel your order, get in touch with us as soon as possible. As long as your order has not been dispatched, we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, you are eligible for an exchange; however, the order cannot be cancelled.

Can I place a bulk order?

For bulk orders do get in touch at info@prrems.com

Do you allow exchanges/ return?

Yes, we strive to give you a great customer experience each time you shop with us. If at all you want to exchange it for a different size, colour or style you can buy any product in exchange to your previous order 15 days from the day the product reaches you. We willactivate an exchange code for you once we receive the product from you in good condition with the product tag intact.

What if I have received a wrong product?

Our packaging procedures are thorough and accurate. However we apologise if this has happened with your order. Kindly call/email with your order details and what went wrong. We will initiate the exchange procedure immediately.

What is Prrem’s Refund policy?

You are liable to get a refund in case a wrong product has been shipped that does not match your order and you do not wish to receive the correct one. Beyond this we do not make refunds, but you are welcome to opt for an exchange within the 15 day period beginning from the time the product reaches you. Refund will be processed only after the product has been shipped back to us.

I want to exchange one or more of the products I purchased. How do I go about doing this?

Browse through the site and select the product you want in exchange. Then send us your previous product/s back. As soon as we receive it we will generate a credit note that you can use to purchase an alternative product.

Who pays for the shipping if I exchange?

You do.

If I need to send you back the product, where should I send it?

You can send it to our address:

Prrem’s – The winter Wear Store, 5, Nav Meghdoot, Building

535, Opp KFC, Linking Road, Khar(West), Mumbai-400 052.

The T&C says I can’t exchange because I purchased the product during a sale and the sale conditions were such. How do I go around this?

You cannot.

I want to change my delivery address

Contact us immediately. If it is not shipped out yet, we will help you out. Obviously we can’t change the delivery address once the order has been shipped.

I am going out of town; I want to change the delivery date

While placing your order insert a comment about the date you want the products delivered. This is one of those things where we will definitely try and do our best. We cannot change the delivery date once the order has been shipped.

I have received a damaged product, what should I do?

This rarely happens. But, please call/email us mentioning your order details immediately and ship it back to us. We will initiate the exchange procedure.

Will I be charged for exchange?

There is no charge for exchange.

Contact:

If you want to know about the status of your order or have any other query related to a product, give us a call or drop a line. Also, do not hesitate to voice concerns if you are not happy with our services, or simply to give feedback. Call the number below and we will do our best to rectify the issue.