Schedule an appointment to speak to one of our Onboarding Specialists.

We currently offer live chat support in English only.

To start a live chat, please temporarily change your site's language to English by following these steps.

EMAIL SUPPORT IN SPANISH

CHAT IN ENGLISH

Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

Back

Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

LOG IN

I DON'T HAVE AN ACCOUNT

CAN'T LOG IN?

Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

#

Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Making style changes

Last updated May 08, 2020 19:50

Sections

Style changes are edits to the look of your site, like fonts, colors, backgrounds, and spacing. You can make and preview style changes in the Site Styles panel.

Each template's Site Styles has different options called "tweaks." This guide covers how to use Site Styles to perfect your site's design and explains tweaks found in all of our templates.

We recommend experimenting with Site Styles as you build your site. By testing your template's tweaks, you'll get a grasp of what's possible in your template and reach a design you'll love.

Open a page where you want the changes to apply. This tells Site Styles to show options relevant to the page you're seeing and display a preview of your changes. If you're changing a site-wide feature like navigation menus or a footer, open any page.

Double-click Pages at the top of the panel to return to the Home Menu.

Click Design, then click Site Styles.

The Site Styles panel will open with a list of editable style tweaks. Click any tweak to make changes.

Tap Pages, then tap the page where you want the changes to apply. This tells Site Styles to show options relevant to the page you're seeing and display a preview of your changes. If you're changing a site-wide feature like navigation menus or a footer, open any page.

Tap the preview bar to collapse the page preview.

Tap Settings, then tap Site Styles.

The Site Styles panel will open with a list of style tweaks. Tap any tweak to make changes.

View page-specific styles

When you preview a page type below in Site Styles, you'll see a section of tweaks specific to the page type. To view these tweaks, first open the page, and then navigate to Site Styles.

Cover Page (See the note below)

Blog Page

Events Page

Gallery Page

Index Page

Products Page

Any changes to these tweaks will apply to all pages of that type across your site. For example, if you have multiple Products Pages and make style changes specific to the Products Page, the same change will apply to all Products Pages. This creates a consistent look for your site.

Some collection items, like blog posts or events, also have item-specific Site Styles tweaks. To make changes, open Site Styles while viewing an individual collection item.

Note: When a Cover Page is open in Site Styles, you'll only see Cover Page tweaks. To learn more, visit Cover Pages.

Find a style tweak

When in Site Styles, click an area of a page to display the style tweaks available for that area and hide the rest. The style highlighter box appears around the element you're clicking. This shortcut is available in most templates and for most areas on your site.

For example, to change the appearance of your navigation menu, click a navigation link in the preview. The style tweaks that control the navigation menu will display in Site Styles, as shown in the example below. The other style tweaks will be hidden.

For some tweaks, you can click and drag within the preview to adjust the settings:

Common style changes

While each template's Site Styles has dozens of tweaks, there are some common trends between them.

Typography

To change fonts and sizes, use the Typography or Font tweaks. To learn more, visit Changing fonts.

Colors

To change colors, select any tweak with a color circle next to the label. To learn more, visit Changing colors.

Sizes & values

Many style changes are related to size, like padding, spacing, width, and borders. These tweaks may be found under the Sizes & Values heading. Depending on your template, they can also be in other sections. Sizes are usually measured in pixels (px).

To make this style change, hover over a size tweak. Use the slider or enter a number in the field.

Aspect ratio

An image's aspect ratio is its width to height ratio expressed as a number, like 3:4. When you choose an aspect ratio tweak the image will crop to that shape (such as 1:1Square), usually around the focal point.

If the aspect ratio is set to Auto, images will rearrange to create the best fit on the page. They may display in a different order than how they were uploaded.

Background image

Some templates feature a site-wide or page background image added via Site Styles. To add one, click the Background Image tweak or the corresponding image icon within Site Styles. You can upload your own image or search and add a stock image.

Sidebar

If your template includes a sidebar, you can change its appearance in Site Styles. For example, in some templates, you can move the sidebar to the left or right. To find the sidebar style tweaks, click on the sidebar in the page preview or look for the Sidebar heading in Site Styles.

Here's an example of how sidebar tweaks may look for your template:

Hiding and showing

In some templates, you can hide design features like page titles, social icons, borders, banners, and footers. These tweaks are usually checkmarks found in the Options section.

Undo a style change

You can undo a style change in two different ways:

Click the undo icon at the top of the panel. This cancels the last style change you made. Click it multiple times to cancel more changes, sequentially. You can also click the redo icon to redo a change.

Click the dot next to the tweak you changed. This lets you cancel a specific style change, in any order. The dots stay visible until you save changes.

Note: If you make a style change, then undo it, you won’t see a Save option at the top of the panel. The Save option only appears if you change a tweak and keep it.

Save changes

After you’ve made all changes and like what you see, click Save in the top left corner. The changes will appear on your live site.

Note: This change isn't reversible. While you can revert to the template's default styles, you can't restore previous style changes.

Reset to default styles

To start over, you can reset your site's style to the template's defaults. This reverts your site to the original fonts, colors, and padding on the template.

Scroll to the bottom of Site Styles and click Reset Styles to Defaults.

Review the confirmation message, and click Reset.

After saving Site Styles, your template will reset to its default styles.

Note: After saving Site Styles, this change isn't reversible.

Add custom CSS

Site Styles controls your site's CSS without custom code. However, if you're familiar with CSS and you can't find a change you need in Site Styles, you can add CSS in the CSS Editor.

Custom CSS may interfere with your site's functionality, and all custom code falls outside of the scope of Squarespace support.