What our owners say about us

Christine & Richard Garrett, Mulberry Cottage, Wells-next-the-Sea

“If you are new to holiday letting as we are... the service provided by Norfolk Hideaways is excellent. Our experience has been that the service is professional from the very beginning. All facts about the letting process are clearly explained. There is always someone at the end of the phone if any more help is needed. The brochure that Norfolk Hideaways provides for the property is superb. It is both comprehensive and professional, providing a wealth of helpful information for your clients. The photographic service, that is an important part of the process and also provided by Norfolk Hideaways, is very professional and hassle free. Finally, Norfolk Hideaways were both clear and concise in the potential rental figures we could expect from our property, and so far they have been proved right! An all-round excellent service. Thank you.”

Isabel & Derrick Tipple, Stiffkey Hideaway, Stiffkey

“We have been very happy with Norfolk Hideaways management of our property. The occupancy rate has exceeded our expectations. We were very impressed with the assessment and marketing procedure for our property and feel the company brochure is very attractive to potential guests. Although we book the property out fairly rarely for our own family and guests, we very much appreciate the freedom to do so and this is also one of the key reasons we use Norfolk Hideaways.”

Donna & Steve Ensum, The Cabin (Wells), Wells-next-the-Sea

“Annabel at Norfolk Hideaways has been an absolute wealth of knowledge and experience which really made getting our house ready for holiday lettings a straight forward process. Unfaltering quick to respond to my queries with a positive attitude and happy disposition, an absolute delight to deal with. Five months in and my house has received a fabulous response. Stephane at Client Services has also been excellent, his knowledge and calm practical approach has ironed out any bumps in the road.”

Alison Vincent, Castle House, Wells-next-the-Sea

“Connecting with Norfolk Hideaways couldn't have come at a better time for us and we haven't looked back! Efficient and personable team of staff with great service. We also signed up for Hideaways fully-managed service - the team take care of absolutely everything - an excellent additional service which offers us great peace- of-mind that the house is being looked after and any niggling issues are efficiently and quickly dealt with.”

Jeanne Whittome & Janie Thompson, No. 33 Cottage 1, Thornham

“We are both thrilled to be working with Helen again, whom we have known for a number of years. We have found the whole team at Norfolk Hideaways to be both professional and efficient from start to finish and we have built a mutually beneficial business relationship, which has resulted in us maximizing our occupancy rates for our three cottages. We plan to bring more cottages to the Norfolk Hideaways portfolio and will be working closely with Helen to deliver the right properties for her to market. I would have no hesitation in recommending Norfolk Hideaways to my friends and have already done so. Nothing is ever any problem and they always go the extra mile for us.”

Richard & June Bellamy, Beech House, Little Walsingham

“This is our first year with Hideaways and not only are bookings are up on previous years, they have been earlier. We thought that having previously used a small agency that we would lose the personal touch, we were wrong, we now have the friendly personal touch and a high degree of professionalism and innovation.”

Sally & Bruce Lockhart, The Old Forge, Binham

“It is a year now since Norfolk Hideaways and I started to work together to offer holidays at the Old Forge. The year has been the most enormous success so I want to write a note to show how much I appreciate that has been due to the wonderful service that Norfolk Hideaways supplies. From the first time Annabel walked through my door she showed huge enthusiasm coupled which professionalism that set the tone for Norfolk Hideaways relationship with me as the owner and with my guests. Before choosing which company to go with I did my research.

I talked with four other holiday companies and met with two of them and it is fair to say that Norfolk Hideaways were more impressive on every front: their marketing, the service they offer the owners, the service they offer the guests and their attitude to support and finance and flexibility. A year later that first impression has proved to be completely accurate. On top of that as an owner I have felt supported by every side of the operation. From the outset Annabel helped as I was renovating and equipping the house by both appreciating what I was trying to do and by giving input that would maximise that vision to offer outstanding holidays. The marketing team have done a wonderful job in keeping an up to date web and social media presence.

The Norfolk Hideaways website goes to great lengths to give an accurate picture of what the house and its area have to offer, and as I have added things to make the house better and better equipped those additions have been immediately included. The bookings team work on having 100% helpful negotiations with guests and with me and their selling expertise is awesome. The service team are fantastic. Every hiccup that we have met with guests has been calmly and efficiently sorted out - from an emergency request for an oven to table pie dish for a guest's urge to make apple crumble to a full on blocked plumbing problem. Everything is treated with kindness, professionalism and a good dose of humour, and above all the over-arching belief that Norfolk Hideaways are there to make sure that everyone they work with finds holidays in North Norfolk a delight.”