1-877-Tell-CSX

So, to all you CSX train crews out there....Do you hear about what gets reported to the 1-877-TELL-CSX number for things like Trespassers and smoking cars with stuck brakes. When I called a couple of smoking brakes in this weekend on the RF&P subdivision, I got the distinct impression that the person on the other end of the phone didn't really care about what I was telling him. Is it a waste of my time to call them in or do they actually get to y'all?

So, to all you CSX train crews out there....Do you hear about what gets reported to the 1-877-TELL-CSX number for things like Trespassers and smoking cars with stuck brakes. When I called a couple of smoking brakes in this weekend on the RF&P subdivision, I got the distinct impression that the person on the other end of the phone didn't really care about what I was telling him. Is it a waste of my time to call them in or do they actually get to y'all?

They do infact pass it along. They PCC, or Police comand center, will relay the information to the dispatcher, who will then tell the train crew.

As a CSX employee, I should tell you 877-TellCSX is the non-emergency number for issues such as blocked crossings, bad crossing signals, general questions by rail fans, etc. For true emergencies, such as you described, you should have called - 800-232-0144 - this is the actual PCC (Police Command Center) who can contact the proper dispatcher to advise the crew of an issue. Also, as another wrote, all crossings are identified with the milepost and crossing ID (as well as the PCC number) which will help locate the area more quickly for follow-up.

Lastly, continue to help with issues where there is an obvious need to investigate a problem and we thank you for your help.

I think it would be better if an emergency phone number to report true emergencies would be more of a catchy number such as the 1-800 TELL CSX because it might be easier to remember. Grade crossings have the 1-8000-232-0144 emergency number posted, but what if an emergency situation occurs away from a grade crossing, where do you find the appropriate number to call to report the emergency?

I have called the number on the grade Xing sign a couple of times to report blocked crossings. CSX does a good job answering and responding. Didn't known about the "tellcsx" number.

Now, if they could just do as good a job at getting their trains tucked in between the road Xings in the first place. There have been a few occasions where the train is hanging over a car length or two at the rear and the head end is still 5 cars lengths or so short of the Xing at the other end.

i have to admit that is an INGENIOUS IDEA!!! i think that all railroads should have such a thing because that could make the railroads and the common person work together to solve problems(not to mention prevent them). And so the railroads can cater more to the publics POV of them.

the happiest people in the world dont have the best of everything, but make the best out of everything they have