How to achieve perfect customer support framework for SaaS?

“It’d be great if there was a “perfect” framework, but there’ll always be problems you can’t solve and customers that don’t get the answer they were looking for. Good support involves accepting that fact, and being straightforward with customers about how you can and can’t help.

How to achieve perfect customer support framework for SaaS?

“I have to say that I have always been very skeptic about help desk support, but Support Hero is very straightforward and intuitive. The time spent on the support emails has been reduced by the 50%, which is amazing!”