Woodcraft? Honest reviews?

I noticed that my reviews of Woodcraft products don't make their reviews
if I rate them poorly, only when I rate them well.
I know I have to give time, but some are old enough to have made it.
Has anyone else noticed that they have selective postings of reviews?
It's quite annoying since other people should be alerted to problems
however big or small.

I think a lot of their reviews get edited or taken off because of false
information and operator error. I'm not saying this is the case for you
guys.
But in the past, I've seen people put up reviews about how terrible a
product is because of this, that, and the other and it turns out the
reviewer just didn't know how to use the thing or was trying to get it
to do something for which it was never designed nor intended. Amazon and
other sites which do not edit/delete reviews are riddled with this kind
of stuff, which is why you really need to know how to read between the
lines when looking at reviews.
However, it wouldn't surprise me at all if Rockler and Woodcraft were
editing negative reviews.

You know, if reviews are taken off because of false information and
operator error, that is not a good thing. If Rockler and Woodcraft are
really taking off reviews because of this type of thing, they are doing
a disservice to all. They should instead post a comment about where the
reviewer is incorrect. In fact, if reviewers are posting reviews for
those reasons you assume, then I want to know. There may be issues with
the documentation that goes with those products that make it hard for a
user to use the product correctly.

I don't know if it was one of these sites, or another one, but I've seen
the process of a company commenting/correcting wrong information in a
review and it gets real ugly, real fast. It's hard to tell people they
need to plug the thing in to get it to turn on without making the
customer look like an idiot. :-)
So they probably just opt to delete it. Their experience may have shown
them it's the lesser of two evils. I'm not defending them for deleting
"bad" reviews. The free market will show to them whether or not it's a
good practice.
How many people actually read the manual before using a tool (if they
read it at all)? At my last job I worked with students and teachers and
was responsible for managing and maintaining audio/video equipment. I
can assure you, they didn't read the manuals... they just grabbed stuff
and started pushing buttons. :-)
I can also assure you it's a high and precarious tightrope to walk when
you have to go into a professor's classroom to "fix" equipment that
isn't working, as you try to not let anyone see you plug the AC cord
into the receptacle as you're behind the thing pretending to wiggle
cables to fake a phantom short.

Pretty tacky to do so. I've bought products that had a negative
review. You may not like a particular feature, but I may not care,
but if everything else is OK, I'll buy that item.
I also don't take a good review as being a good indicator either. A
user may think a 13 once hammer is better than a 16 ounce as it hurts
less when you get hit in the head. You really have to read how it
applies to you.
If I can't get honest reviews, maybe I should not trust that retailer
and go elsewhere.

Send Woodcraft the above and politely ask for a response. If what you
get back does not satisfactorily answer the issue, take it to the next step:
Make the same post on reddit.com, post the reddit link here so we can
comment on it.
Once it's posted on reddit, and you garner some comments, send WoodCraft
a link to that post and then ask them again for a response.

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