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Frequently Asked Questions

Do I need special software or hardware to read eBooks?
All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in three different formats; Mobipocket, ePub and PDF, and each has it's own Reader software.

Which format should I choose?
If you are using a Kindle or the desktop Kindle reader software, then MobiPocket. Any other eReader or eReader software should support ePub, but verify that. The PDf format will display pretty much anywhere, but is better on the desktop. You have access to all three formats when you purchase and can log back in at any time to re-download or download a different version.

Can I download eBooks onto my hand held device?
In most cases, yes. This does depend on which operating system your hand held device is running however, as different eBook formats are compatible with different operating systems and readers.

Once I have purchased my eBook, will it always be available?
Yes, once you have purchased the eBook it is yours. The title is stored on your eBookDimension.com account and you can access it at any time by logging in with your username and password. All formats allow you to download the title as many times as you like however.

How do I get help if I have a problem?
You will find vast amounts advice and troubleshooting information on eBookDimension.com. If you are not able to find a solution to your problem in our Help pages, our friendly Support Staff are on hand to assist you and, will always try to respond to your request within 24 hours. If you are experiencing any difficulty at all start here.

What are the benefits of reading eBooks?

In most cases, eBooks are cheaper than paper books.

Instantly available worldwide - just download the eBook instead of waiting for "snail mail" or local release.

Convenient - Rapidly load up contenton an ad-hoc basis, even while you're stuck at the doctors office.

Quick to download - the average novel only takes a minute

eBook reading software is free and easy to download from the internet.

What currency are the eBookDimension.com prices in?
US Dollars

I'm an Author, can I make my book available on eBookDimension.com?
Absolutely, we welcome independant authors and publishers alike. You can create your profile at any time, set up your PayPal information so we can pay you and upload your content. If you don't know how to create MobiBooks, ePub and PDF formats, we can help you with the process. We pay out monthly and a 70% royalty and you get to name your own price. See our section on Publishers for more details.

What is your refund policy?
Refunds will be given at the discretion of the Company Management.

Will I be able to view my eBooks offline?
Yes, the books are downloaded to your device so you can read them no matter if you have an internet connection or not.

Does MindawnEBooks support the Amazon Kindle "Approved List"?
Yes, just add "kindle@ebookdimension.com" to your Approved Personal Document E-mail list and when you purchase request the item to be sent to it and then it will show up on your Amazon Kindle with no problem.