Online Support

The Online Support offers you a comprehensive information system for all Industry Automation and Drive Technologies Service & Support subjects at any time.
From product support to service information to interactive services, the Online Support is always your first step - around the clock, every day of the year. Link to Online Support

Glossary – Explosion Protection and Approvals

Field Service

For field service request on process instrumentation please contact your regional service organisation. You can find them under: Contact Field Service

PI specialist on-siteIn case there is no field service available in the regional service organization, feel free to contact us. There is an opportunity to send a PI product specialist from Technical Expert Center department.

If support is needed for temperature and pressure instrumentation, valve positioner, level products, flow devices and weighing technology please contact:

Return Goods Note

When returning goods, please mind the sufficient identification or provision of order information for processing. For this purpose please you can use our return good note. Information about the returned good (e.g. reason for return) an the declaration of decontamination has to be fixed distinctly and visibly outside the packing.

Warranty

The warranty conditions depend on the relevant delivery contract with Siemens. Unless otherwise agreed in the relevant delivery or service contract, no service assignment can be made free of charge within the warranty period.