Volvo can't fix this????? V70-XC70 2009

They want to see the car again to try the hot line. The service manager told me that they have to exhaust that avenue before they call the rep. Is this bilgewater? Smells kind of fishy. The dealer is a ways away. It costs me ten bux to drive there and home. If I take their car it just piles up. Should I find the rep myself?
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09 V70, 03 Mini, 06 Camry

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