Consumer Complaints and Reviews

Lori of Rolla, MO on Nov. 22, 2016

Satisfaction Rating

First Source Advantage called me and left a voicemail stating they were trying to collect a debt. I called back and the man began acting like a scam artist asking for my personal information starting with my birth date. He then taunted me by saying he already has my personal info and does not need me to provide it. I tried to explain that my identity had been stolen, that I had never in my life had a Target credit account, but that had been one of the accounts incurred by the thieves. I had to raise my voice over his arguments that I was lying to explain that I had filed a sheriff's report and sent affidavits, even hired an attorney to assist with the mess. He said the call would be terminated and they would be harassing me again in the future!

I get calls from FIRST SOURCE ADVANTAGE 1-855-856-9662 daily... According to the reports on 800notes.com they are calling about University of Phoenix... I've NEVER had dealing with them. I have true student loans with a true organization and it is OK on all 3 credit reports, just printed today. I accidentally called them back today, and when they answered, informed them they are not on notice not to call me again. If I really owed someone, I would have gotten a notice via regular mail telling me it was going to collections or court. They call daily... I'm sick of it and the number do NOT match the number for FIRST SOURCE ADVANTAGE when you look it up online. Whether or not the call I receive is from the real company is questionable.

First Source Advantage has been calling myself, my sister and brother-in-law regarding something to do with my 85-year-old father who suffers with Parkinson's Disease. They won't tell us what it is about because it is "personal business" but they keep calling us asking to speak to him. This is harassment, plain and simple.

I received a billing statement stated I must respond before 11/29/15. I just received this letter from First Source Advantage, LLC on 11/25/15! It states they are offering to settle the account for $290.16, from the original total of $484.38, yet it doesn't state who; what store of company is asking for this collection! I called their Customer Service line on 11/27/15 at 3:55 p.m. CST, and the Customer Service Representative, asked for Acct. # ** and reference # **, and she stated they no longer have this account and for me to call the office number which is the same number as the Customer Service number 1-888-872-1566.

Then she told me to look the number online, because I told her the two phone numbers are the same, and hung up on me. The CSR has an African accent, and I repeated all the information to her twice and still no results! As for trying to go to their website, my computers says it's not valid, the www.fsapay.com! Please stop these people from sending bogus and harassing letters!

Confused about which First Source... Credit report reflected a collection account for Norton Hospital Medicare -- but I am not a Medicare patient. Original creditor has no record of me even being seen on that day. I contacted them twice, and I also read a bankruptcy filing involving First source Advantage that shows they were a defendant in First Source Bank vs First source Advantage Limited (Mumbai, India), First Source Advantage, LLC, Laporte Indiana, and First source Group USA, INC has principal businesses in Louisville, Ky but is a Delaware corporation, First Source Financial Solutions, and First Source Solutions, are Delaware Corporations and are also based in Louisville, Ky.

First Source Advantage, LLC is a New York Corporation and has its principal offices in New York. See 1ST SOURCE BANK, v. FIRST SOURCE SOLUTIONS LIMITED, FIRST SOURCE GROUP USA, INC., FIRST SOURCE ADVANTAGE, LLC, FIRST SOURCE FINANCIAL SOLUTIONS, LLC, and First Source Solutions USA, LLC,No. 3:12CV480-PPS/CAN. United States District Court, N.D. Indiana, South Bend Division. April 24, 2013. Unable to clear my credit report. Not my account.

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Gail of Berryville, VA on Nov. 13, 2014

Satisfaction Rating

Will be debited $100.00 for the time they took verifying my app. This company is a SCAM. They called me about the loan (I had not applied for). They never told me about debit from my bank account, but said all the work they did, they were debiting the $100.00. I told them I wasn't going to pay $30.00 for a stopped check fee. They talk over you (East Indian) and were very rude. I am very angry and depressed about this.

I was checking my credit report and noticed where they are listed. I have never received a notice from them and therefore question their legality. What must I do to relieve this situation? There is no contact number.

It is 2014, and I just received the first letter from First Source. They began calling me, my mother, and then my work -- leaving a collection message for an invalid 2012 debt. At work, they left a message for me on a co-workers phone! I am still working with the original lender to expunge this debt from my record. I followed up with a letter to First Source right away. But they keep calling EVERYBODY and this is not even a valid debt.

I get three to five calls a day from these people on my cell and my home phones. I was under the impression that there are laws that govern harassing phone calls from creditors. For instance, specific time frames for calls, the allowable number of calls per month, and the guidelines for making threats. Why do debt collectors get away with making all the harassing phone calls, numerous calls in a day/per day, and the threats? Why is this acceptable? Someone needs to put a stop to it.

I tried several times to make log in using the proper Reference # and Creditor Acct # but I can't get in. I would like to keep follow up on my monthly payments. Please advise me what I can do on this matter. Thank you.

First Source Advantage has started calling my cell phone and my WORK phone several times a day. The last 2 times they have left messages saying this is regarding collection of a debt. I thought leaving messages like this was illegal!!!

I was paying my bills in full every time they came in. Carondelet Specialist Group sent a bill I paid in full to First Source Advantage. FSC called me and asked to fax them proof I paid the bill in question. I sent them a year’s worth of checks that proved I've paid every bill. CSG even billed me twice and I paid them. I just checked my credit report and it showed my credit went down 39 points. My credit is now 737 which is still good but it shouldn't have been reported if they spent some time looking over my proof of payments. Now what?

IF you want them to stop call you, call them and hang-up after they pick up the phone... Tell them, "For every time you call here after this point, I will call you 5-10 times and follow though with the actions." Once you start tying up their service, their people have to spend time answering hang ups, they will stop call you... "IT REALLY WORKS."

I received a phone call from First Source Advantage this morning just prior to going to bed (I work nights). The woman on the other end says she is calling to collect a debt from Double Day book club that is seven years old. I have never been a member of any book club. I began to ask her some, what I thought were reasonable questions, in order to report this to the correct people, because I am certain someone has done this under my name without my consent. When I said I would contact them again after I had pulled my credit report and asked which credit agency they reported to she hung up on me. I immediately called back only to get a message that the number had been disconnected. So I called back from a different number. They answered this time. I informed them I would be reporting them for suspicious behavior and they got very short and rude.

My son is in the military, and so I handle his affairs while he is away. I have already made a previous payment for this account with my bank account. And back in December, they gave me a website to pay the bill on but it wasn't accessible! I called First Source to pay the bill and I had every bit of information I needed! This included his DOB, SS#, reference #, creditor account #, amount owed, and I even thought I was paying with my account. I even had his account #! They refused to accept my money because I wasn't my son! Now, if I were trying to get money, I can understand, but I was trying to satisfy/pay off the bill that they are freaking out about! I think it's really pathetic that they are going to allow my son's credit to be ruined when he is off fighting for our country and their jobs! I hope they sleep well at night!

A man who claims to be named Jose ** keeps on calling my mother early in the morning, asking if she is someone whom she clearly is not (same first name, but very, very different last name). I have told them this as has my mother and asked to have her number removed from their call list. Jose said he would do that, yet then called back within 5 minutes asking for the same incorrect person again. When I asked to speak with his supervisor, I was placed on hold for 2 minutes and then someone hung up on me. The number they called from was 716-213-4582. These people should be ashamed of themselves treating elders like this.

I have been getting calls from this company multiple times a day for weeks. They sound like they are from India and are looking for Anthony **, insisting that he gave them our number as a contact number, that it's listed in the public records under his name, and that even our answering machine says that this is his residence (oh, really?). They say it is regarding an important business matter. We've had our number for three years. We don't know this person. I've told them this but they keep calling and have been rude on the phone. I've asked them to take our number out of their records but they haven't.

I was awakened at 7 a.m. to a person looking for a way to contact my brother about a private business matter. I have not spoken to my brother in at least 8 months and didn't know of any other way to reach him. I looked up the caller’s company and found it to be a debt collector. I called them back and ordered them to remove my phone number from their files. I also asked what country they were calling from. They said they couldn't tell me and that it shouldn't matter. "Aaron" told me he couldn't guarantee that my number would be removed.

I keep receiving calls from (xxx) xxx-xxx, First Source Advantage. They call early in the morning three to four times every few minutes waking me up. They are calling my cell number which is unlisted. I don't know why they are calling. I don't even answer that early in the morning but I have to check the phone as my mom-in-law has breast cancer. I am aggravated beyond belief. I can't get any sleep and it's really annoying being woke up all morning long not knowing if it's them or an emergency! Why do they have the right to do this to people and people have no way to get them to stop? I have had companies actually just change to a new number and start calling again. It's ridiculous!

The company calls continuously for a David **. We have told the company we don't know him. We have had our phone number for about two years. We have told them to remove our number from their calling list but they don't.

First Source Advantage has been calling my number about once a week asking for a Lisa Peterson. There is no one at my number with that name and I have repeatedly told them so. Today, I asked what address they had for Lisa Peterson and it was not the same street as my address. I have repetedly asked them to stop calling and even spoke to a supervisor who said that I would not be called.

First Source Advantage calls my home 2-3 times a day for months with an automated message for my son regarding a debt. He has not lived here for five months and in fact has been incarcerated for the past two months. He will not return to live here when released. I've listened to the message a couple of times and chose the "this person does not live here anymore" option, but First Source won't stop the calls. There were no means to speak with anyone to explain that all the calls they are doing are harassing and endangering my safety.

I received a phone call from First Source Advantage this afternoon and they were looking for my ex-mother-in-law and ex-brother-in-law. I have had this cell phone since 2005 and it has always been my personal phone, furthermore, two and a half years ago, my boyfriend put my phone under his plan so the number is no longer registered under my name. How did they even get my number and my name?

Three years ago I started receiving call from First Source Advantage looking for a Malcolm and Deborah Green. They call on my cell phone and now they have started calling on my home phone. I have had my cell number since 1997. I have explained to them every time I am not and do not know who they are looking for. How can I make them stop calling?

They have called me repeatedly on several numbers including my work phone. Although the phone numbers are listed in my name they keep harassing me to get information on Timothy ** and telling me that the numbers are registered in his name. They are not. They will not remove my phone numbers and call me daily to harass me. This is taking time away from work.

I received a phone call today on a phone that I have told them is a business phone, this was when it was with Capital One. The company is taking over the file and they have to read it and not contact if so told. I also was never told that they were a debt collector and that any information received would be used to collect the debt. He also called my home and told me that I had to call him today.

This company called me to track down a neighbor for debt collection. This is none of my business, but now I know my neighbor is in debt collection - which I had no wish to know or get involved in. Is anybody out there who cares that these people are breaking the law? The credit card people should be ashamed at stooping so low as to hire these Indian foreigners to do business in our country. Oh, and they should learn to speak English.

My husband and I get daily phone calls from this company asking to speak to Cherie, my husband's ex-wife. Today they told me this matter was concerning an "important business opportunity". I tell them every time that Cherie has not lived here in over 10 years, since the divorce in 2000. However, I was told that they would continue to call me until they get a good phone number for Cherie. So, basically I will be harassed until I give in to their annoying, deceptive calls and relinquish Cherie's phone number.

This is a debt collection service. I have explained numerous times that my business cellphone number is not a contact # for the debtor they are trying to reach. I've notified them verbally as well as in a written communication sent via fax. They still continue to call.

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