It’s been an exciting few weeks here at ADESA. I wanted to share with you some changes on my team. First, let’s talk about sales. Our customers asked us to give them a single point of contact— and we did. We formed one commercial sales team. Jason Ferreri, who has spent time both at OPENLANE...

The age-old question: are your customers always right? In a matter of speaking, they are…or they should be. Everyone knows it’s challenging to keep a smile on your face when dealing with a dissatisfied customer. I’ve found this might just be the best way to keep your cool…and your business. You can think of customers...

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