Think of Me as Steven Covey's Go-To Girl

An excerpt of a post on using "highly effective communication skills" to get my baseball glove back from a guy who just doesn't want to cooperate.

...Having authored several New York Times best sellers on effective communication — How to Win Friends and Influence People with the Overuse of Vowels; How to Talk to People So They Give Your Stuff Back; How to Stop Obsessing and Start Living; The 7 Habits of Highly, Highly, Highly Effective People; and the one that got me on Oprah (twice), A Million Little Untrue Pieces – I was able to put my expert communication style in action.