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Related Questions:

try changing phone to tone dialing . one phone line has been setup for Decadic dialing and the other line may be setup for tone dialing.
If tone dialing is working on one line but not the other then get phone company to change the dialing type on the phone line.
Dual tone multi frequency is the technical name for tone dialing and is more efficient than decadic dialing or pulse dialing.

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.

Usually there are two modes provided to all fixed line telephones. Tone mode and pulse mode. Pulse mode will dial the call slowly and Tone mode will dial calls quickly. Your phone is in Tone mode i guess. You need not dial the numbers again. Wait for few seconds and the call will get accomplished!

There are 2 phone jack ports on the back of the 962.
One for line, one for phone.
You want to plug the phone line into the port that says "line" or "Fax".
If it's plugged into the wrong one, your fax machine will not get a dial tone.

I disconnected the RadioShack phone/answering machine and plugged in an old phone. At first I didn't get a dial tone, but in a minute or so, I did get one. I doublechecked the connection with the incoming phone jack. (I had checked this before, but didn't see anything wrong.) Again, I didn't see anything wrong, but maybe that did it. Also, when I disconnected the RadioShack from the incoming phone jack, I disconnected from my computer (I used to have dial-up connection).

Don't know which of my actions worked, but now I have dial tone on Radio Shack.
Hoooooooray!!!!

Lisa,
If the 900MHZ phone is Model 26928M programming for rotary dial usually goes like below, can't hurt to try on any model.
TONE/PULSE DIALING
This adjustment allows you to select tone (touch-tone) or pulse (rotary) mode dialing. The phone is pre-set for
touch-tone use. To set to tone or pulse dialing:
1. Press and hold the program button for two seconds. You will hear a beep.
2. Press the *tone button to select Tone Dialing or press #pause to select Pulse Dialing.
3. Press the program button again. You will hear a confirmation tone.