I was prompted to upgrade my operating system to play Ori and the Blind Forest: Definitive Edition. Which version of Windows do I need?

You need Windows 10 with the November update (version 1511 or later) to download and install Ori and the Blind Forest: Definitive Edition.

Additionally, your device must be running a 64-bit version of Windows 10. If you have a 32-bit version, you will not be able to play Ori and the Blind Forest: Definitive Edition.

To see whether you're running an appropriate version of Windows on your device:

Go to Start, type "About your PC," and then select About your PC.

Look under PC for Edition to find out which version and edition of Windows your PC is running.

Look under PC for System type to see if you're running a 32-bit or 64-bit version of Windows.

If you don't see a version listed, you need to update before you can download the game. There are a couple of ways you can do this:

Go to Start, select Settings, select Update & security, and then select Windows Update. Check to see if any relevant updates are available.

Note If it's been less than 31 days since you upgraded to Windows 10, you won't get the November update right away. This is to allow you to go back to your previous version of Windows if you choose. After the 31 days have passed, your PC will automatically download the November update.

Some devices with dual GPUs may show a black screen after loading if you change the resolution. To resolve this, move the mouse to the top or bottom of the screen and this issue will correct itself.

What happens if I download the game on a device that doesn't meet the hardware requirements?

We recommend that you check the device specifications first to make sure your device meets the minimum requirements.

If you've already purchased the game, you can try adjusting the in-game graphics options. They can usually be found in the settings of the game, under graphics or video. Start with the lowest setting to see if this improves your gameplay.

If the game still doesn’t run correctly on your device, you can request a refund within five days of purchase. For more information, see the Microsoft Store - Returns page.

How big is the game?

Ori and the Blind Forest: Definitive Edition requires a minimum of 11 GB of free hard drive space to download.

To determine how much available disk space your device has:

Go to Settings, select System, and then select Storage.

The used disk space for each drive on your device will be displayed. Check to make sure you have at least 11 GB of available space on your hard drive.

If you have more than one drive or partition, make a note of the one with the most available space. Then, under Save locations, make sure that New apps will save to is set to that drive or partition.

Note If you have already started downloading the game, you should cancel and restart the installation to allow the game to be saved to the new location.

How long will it take to download the game?

The download time can vary depending on the speed of your Internet connection. On average, it takes about 1.5 hours to download 11 GB over a 20-megabits per second (Mbps) connection.

While you're downloading the game, do not cancel the download or shut down your computer. The Ori and the Blind Forest: Definitive Edition tile will appear on your Home screen once the download is complete.

Note You may be subject to additional Internet fees while you download the game.

If you're experiencing a slow download of the game, try the following:

Make sure that you're not downloading more than one game, app, or update at a time.

If you have any other devices on your network that might be using bandwidth (for example, streaming a movie), you should pause them until your download has completed.

Check for any Windows 10 updates available for your device. Go to Settings and then select Update & security to see if there are any updates available.

What kind of accessory device do I need to control the game?

You can use a mouse and keyboard or an Xbox One controller. If you use a controller, you'll need either a USB cable to connect it to your device or an Xbox Wireless Adapter for Windows.

Do I need to have a Microsoft account to play the game?

You'll need a Microsoft account to play Ori and the Blind Forest: Definitive Edition. If you already play games on Xbox 360 or Xbox One, you can use the same account you use for those games. For more detail, see the Microsoft account FAQ page.

Do I need to be online or connected to the Internet to play?

If you’re planning to be in an area with no online coverage, such as a long-distance flight or a sailing excursion, you can prepare your Windows 10 device to allow you to play Ori and the Blind Forest: Definitive Edition offline.

If you play offline, some features, such as the ability to purchase additional items from the Windows Store, will not be available. Additionally, any leaderboards will be unavailable while you're offline.

If you earn any achievements while playing offline, they will sync to your account the next time you sign in to Xbox Live on your device. Your game save progress will also sync when you sign in to Xbox Live.

I already have the Xbox One version of Ori and the Blind Forest: Definitive Edition. Are the two versions of the game linked?

Ori and the Blind Forest: Definitive Edition on Xbox One and Windows 10 are the same version of the game. This means that you’ll earn achievements on both, and that they’ll carry over between platforms. Game saves will also work cross-platform, meaning that you can start playing on Xbox One and continue playing on Windows 10, and vice versa. You’ll need to be signed in to the same Microsoft account on both Xbox One and Windows 10 for this to work.

If you do change platforms, there may be a delay of a few minutes while the saved progress of your game synchronizes. For more information and troubleshooting steps, see Cross play on Windows 10 and Xbox One.

How many times can I download and install the game?

You can download and install Ori and the Blind Forest: Definitive Edition on up to ten different Windows 10 devices using the same Microsoft account.

Why should I sign in to Xbox Live with a Microsoft account?

When you connect Ori and the Blind Forest: Definitive Edition to the Xbox Live service, you get the following benefits while you play on your Windows 10 device.