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computer freezing

Dolly99

Posted 07 July 2013 - 10:17 PM

Dolly99

Member

Member

45 posts

Hi All

My computer is freezing often and has to be restarted to function. I keep getting a delayed write failure message. It can not load itunes. I am pretty sure it is full of bugs and I have no idea how to get rid of them. I have no knowledge of how to clean it and will need my hand held. Thanks in advance for your help.

1. Double-click My Computer, and then right-click the hard disk that you want to check. C:2. Click Properties, and then click Tools.3. Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed,4. Check both boxes and then click Start.You will receive the following message:The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?Click Yes to schedule the disk check, but don't restart yet.

Start, Run, eventvwr.msc, OK to bring up the Event Viewer. Right click on System and Clear All Events, No (we don't want to save the old log), OK. Repeat for Application.

Reboot.

The disk check will run and will probably take an hour or more to finish.

1. Click the radio button for 'Number of events'Type 20 in the 1 to 20 boxThen click the Run button.Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application.

Get the free version of Speccy:

http://www.filehippo...download_speccy (Look in the upper right for the DownloadLatest Version button) Download, Save and Install it. Run Speccy. When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System. (It will be near the top about 10 lines down.) Attach the file to your next post.

XP's need to be defrag'd once in a while. If you haven't done so recently please do so now:

Vino's Event Viewer v01c run on Windows XP in English
Report run at 09/07/2013 7:19:35 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 09/07/2013 5:07:56 PM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The Apple Mobile Device service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Dolly99

Posted 09 July 2013 - 03:37 AM

RKinner

Posted 09 July 2013 - 08:51 AM

RKinner

Malware Expert

Expert

20,333 posts

I downloaded and then deleted your Speccy file. You forgot to remove the license number and I don't like to publish them.

It looks like we fixed the hard drive error. You are still getting a lot of errors from a Brother device probably an all-in-one printer/scanner/fax. If you no longer have the device you should uninstall it. If you have it still then I would uninstall it and reinstall it.

RKinner

Posted 10 July 2013 - 10:57 PM

is your problem. It's taking up too much CPU time. If you right click on it and select Properties (then Services if not selected by default) it should tell you what services are its components. What are they?

RKinner

Posted 14 July 2013 - 11:47 PM

RKinner

Malware Expert

Expert

20,333 posts

DCOM is a real can of worms. It actually controls 100s of possible programs. Terminal Services is not so bad. See if you can go into services: Start, Run, services.msc , OK and then find Terminal Services and right click on it and select Properties. Stop the service. Change the Startup Type: to Disabled. Does that help with the freezing?

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RKinner

Posted 15 July 2013 - 11:39 PM

RKinner

Malware Expert

Expert

20,333 posts

You have to be able to see the extension in order to change it but once it's changed it should attach OK. If you can't see the .arn extension then:
Double-click on the My Computer icon.
Select the Tools menu and click Folder Options.
After the new window appears select the View tab.
Put a checkmark in the checkbox labeled Display the contents of system folders.
Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
Remove the checkmark from the checkbox labeled Hide protected operating system files.
Press the Apply button and then the OK button and exit

Then Attach the file. It's not a real text file so you can't look at it in notepad. Click on Add Reply then on the Browse button. Point it at the file and Open. Then Attach this File.

If that won't work then get 7-zip http://downloads.sou...enzip/7z920.msi save and install it then right click on the autoruns file and 7-zip then Add to autoruns.zip. That should create autoruns.zip in the same location. Try attaching that.