Optional final lump sum payable at the end of the buy-out term. Buy-out term varies between 18 and 30 months, all buy-out terms are displayed at the top of any individual bike page

Cancellation

All cancellations are free of charge, unless you wish for us to arrange a collection of the bike, at which point there is a charge payable of £20 per bike

Send a box

We ask all members to keep their boxes. If the member will exchange their bike, this is not necessary as we will send out a new bike, and that box can be used to return the smaller one (for more info: www.thebikeclub.co/exchange). If the member comes to cancel but has not kept the box, an additional fee of £40 is chargeable to the direct debit which partially covers the cost to send out an additional bike

Some fees are refundable until a certain point, some are not at all refundable. What's generally refundable?

Delivery fee

Refundable in the event of a cancellation by either the customer or the Bike Club up until the point of dispatch from the warehouse

Joining fee

Refundable in the event of a cancellation by either the customer or the Bike Club up until the point of dispatch from the warehouse. Also refundable in the event that the member orders two bikes separately, to the same household as the joining fee is charged once per family

Monthly fee

Not refundable unless due to company error

New bike

Not refundable unless due to company error

Stabilisers

Not refundable unless due to company error. The stabiliser monthly charge will be removed moving forwards if the stabilisers are returned the Bike Club once your child no longer needs them. The Bike Club does not arrange for collection of stabilisers unless collection is alongside a paid-for exchange

Exchange

Refundable in the event of a cancellation by either the customer or the Bike Club up until the point of dispatch from the warehouse

Final sum

Not refundable once hire-purchase agreement has been signed by both parties - this is done at the end of the buy-out period

Cancellation

The cancellation fee is charged once we have arranged and co-ordinated a time with the customer. At this point, the cancellation fee is no longer refundable and an additional cancellation fee will be charged for any subsequent collections that need to be arranged

Send a box

Refundable in the event of a cancellation by the member up until the point of dispatch from the warehouse

Note: Delivery and joining fee cannot be refunded if the bike is delivered later than expected due to courier delays in transit.

All contracts are a minimum of 6 months, after that, you can cancel anytime, with just 28 days notice.