Sadly, my mother passed away after being at the Weston for a couple of years.We paid out of pocket for almost the entire two years - a month in advance. The low rating is due to the fact that after she passed, (on the 4th - so with a large refund due) the business office suddenly &quot;discovered" an insurance payment from TWO YEARS earlier that was 'not accurate'. I have been in contact with the office for three months now - at first they were unaware that the insurance provider (through her retirement) had changed. Then, they said the company did not ever get a claim (and yet I had provided them with statements showing otherwise.) I am still waiting. I cannot say if this is due to INCOMPETENCE or being UNETHICAL, or both. However, it is traumatic enough to lose a parent - much less deal with a business office that makes me feel like I am being cheated. Just do not bring your parent here. Go where there are competent and ethical business practices.

1
out of 5 Stars

Nov 28, 2018

There I no way the ratings posted are correct. This facility is old and not well maintained. I can't believe the rating on Health Inspections, maybe if they know the inspector is coming. The nursing care is no way a two star. Nursing care is very poor. Just about any time of the day you walk in you find them all huddled up visiting and snacking. They give the appearance of being lazy, sloppy and unaware that they are there to assist, care for, and attend to those living there. The hand sanitizers are empty more times than they are full . Patients can't even ask for a kleenex and get one. I'm not writing this to be mean but how I see it.

1
out of 5 Stars

Jan 28, 2015

This is a horribly understaffed and over crowded facility. The patient care is non-existent and is closer to being a kennel than it is a care facility for your loved one. The staff barks orders like prison guards and could care less if the food they receive is cold or hot and if meds are dispensed per Dr. orders or not. Wellington Place is owned by The Ensign Group of California who was forced to pay a $48 million dollar fine for falsely billing medi-care for medication, care and treatments that patients did not receive, If you care about your loved one please take them elsewhere. They deserve better. If you don't care about them, skip this place and just kick them out at the cemetery on your way home.

Aug 17, 2013

Our 95 year old father resided at Rosewood Retirement/Nursing Home in Killeen TX after his stroke in July 2012. We were very happy with his care at Rosewood. My father died on May 24th 2013. Since that time, we have not been able to receive the refund from the 24th through May 31st. We have contacted Rosewood throughout the months of June, July and Aug. To this date, we cannot received the refund which is approx. 1,100 plus. When we have been able to get a return call, we are told that it takes time to get &quot;corporate" to give us a refund. Too many phone calls have not been returned. I gave it a two star because of the money issue.

2
out of 5 Stars

Aug 09, 2013

my grandmother has been a resident at Weston for the past 3 years and she is so happy with the care she gets there. She has formed very strong bonds with the staff and is always telling me how much she likes being there. I could not imagine my grandmother living anywhere else.

5
out of 5 Stars

Mar 04, 2013

My Grandmother Ethel Winnett was a resident at the Weston for several years. She has always been a very strong-willed woman and very hard to please. They won her over completely with genuine friendliness, great care, and a deep concern for her that she would have seen through in a second if it had been in any way fake. She adored living there, and I was deeply touched when she passed away that several of the staff members actually broke down and wept when they were told of her passing. They truly cared about her, and going in and out I could see that they did that for all the residents. Awesome staff, and they have no idea how much they impact the lives of those around them.

5
out of 5 Stars

Jan 31, 2013

My father has just had knee surgery. The hospital referred Wellington Place because their senior rehabilitation is the best. I was surprised to see so much Christmas activity taking place. I hope to have him home before the holidays, but I just learned that the management will be here on Christams day. That means a lot. We'll see how he does.

5
out of 5 Stars

Dec 12, 2012

This is the only facility in in Temple Texas that accepts LVAD Heart Pump residents. The physical therapy department director is currently finding excellent results from his clinical research on stroke. The physical therapy team was just featured in an article about kinesiotape. Wellington Place's wound care team has a specialized wound care doctor. This is a facility that works with just about every type of insurance, including a contract with Scott & White Health Plan. The Outpatient therapy program is located inside Anthony Chiropractic, also off of 31st street in Temple. A lot of people don't know that. This outpatient therapy team can assess you in 24 hours hours. Both the VA and Scott & White having rehabilitation waiting lists… so you can choose this place and avoid waiting up to a month for progress to start. As a matter of fact, if you learn in the hospital that a loved one can't go home yet - that they need a short term skilled nursing stay to get better BEFORE they go home, I would choose this place. Here's what I have learned recently; nursing homes are being used more and more often as a safe way to discharge people from the hospital before they go home. Wellington Place has become THE place to get people home at their prior level of function. A social worker on staff plans the discharge with a home health agency and ensures any medical equipment is delivered. I have noticed that some short term folks wish to stay longer because this is a very loving staff. Some people in the comunity have not received that kind off constant love and care for many years. It's as though it takes a hip fracture or suden need for I/V medication for them to get that warm attention, especially if they have been living alone. Wellington Place has a waiting list from what I know, but I think their patients go back home so quickly that beds open up. To qualify for Medicare, a patient needs a 3 midnight hospital stay. You'd probably want to call them them the minute your doctor suggests a skilled nursing stay. That way you have time to ask questions.

Jul 07, 2012

This place is surprising! Definately an older building with a hotel-like feel. Fresh old fashioned lemonade at the door gave us a real welcome.Of course, it IS a nursing home so there was quite a bit of medical stuff going on in the halls. One area that stood out as modern was the rehabilitation center. We had the chance to meet the team and watch them "tape" bruises. I watched a nurse print out a before and after photo of one of the residents to show her family. I got a sense that the staff were happy… Would have never known so this is worth sharing.

Mar 31, 2012

I have a family member here who has been to the hospital complaining of heart problems several times since becoming a resident. She constantly tells me how the staff are dismissive of her complaints, and that she's left alone in her room for hours. I brought up her greivances to the Administrator and was told, basically; "If you don't like how I run things, take your business elsewhere." I shall, and I recommend anyone else who has family there does as well.

1
out of 5 Stars

Feb 06, 2012

The CNA's (nurses aides) are lazy, they hide in patient rooms or other places to avoid doing work. The residents are not care for by them. Most of the LVN's are overwhelmed with work to the point that they can't possibly get it all done, so they end up feeling bad about their job. The LVN's end up pulling more than their shate of the weight.The RN's don't seem to do much of anything, atleast they dint help the LVN's. Department heads schedule a mandatory meeting and do NOT show up to give the meeting, leaving employees angry because they sit and wait for a meeting that never happens. Oh, but eventually they will let all the employees sign the form stating they attended. If the residents cannot feed themselves then the CNA's don't help/feed them. Very poor facility in my opinion.

1
out of 5 Stars

Jan 31, 2012

very bad ,i have family member their.with bed soars .due to poor care.falls ,missed medicine, i have seen it .soon as i can move .it will happen .cover up,cover up .has been the way mistakes are dealt with.