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This apartment was great. It was spacious and breezy with a beautiful view of the water. The staff were very helpful and the lids loved seeing all the rock wallaby's that frequented the area. However the bedrooms that opened out into the causeway/beach room could only be locked from the outside which was a bit weird. The second queen room we eventually found an internal lock but it was stuck and it did not work anyway. But apart from that we loved our stay here.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This place has it all. Great views. Central to everything, steps away from the ferry to Townsville, IGA and car hire. More communication between the owner and Mercure was needed as housekeeping only prepared for 2 guests when In fact there were 5 of us. Reception were incredibly friendly and helpful in rectifying our situation and in no time had everything we needed. Highly recommended and would stay there again. Loved the heated spa under the stars.

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Would you recommend this hotel to a friend?
Yes.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Management Response

27 Aug 2016

Thank you for your review Sandy. It is much appreciated. Grand Mecure's house keeping misread the booking schedule. Their procedures have been amended to avoid any re-occurrence. Kind regards, Erik

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We had a party of 4 adults, the unit was spacious, a great kitchen and dining options indoor and outdoor. The unit is in a beautiful setting overlooking Nelly Bay. Close to the ferry and bus, access was no issue. We had a wonderful relaxing stay and would thoroughly recommend this unit for your next getaway.

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Liked best:The location and the views

Liked least:Getting to Townsville from Melbourne

Travelling group:Spouse/Partner

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Older travelers

Families with young children

Was the property as advertised?

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This has been the second time I've been back due to the location of the apartment which is so close to the waters edge, the view overlooking the spectacular bay and Townsville. Great apartment for total relaxation. The pools were great. Very clean and comfortable.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

An amazing trip away from the get go! Booking the accommodation was easy and professional and the apartment was clean and stylish with incredible views from the balcony, especially at sunset! Great location right next to the ferry terminal, food shops, bus stop and a short, scenic walk to Alma Bay. I can’t wait to return to this magical island and beautiful apartment. Thank-you.

How easy was it to book the property?

How helpful were the directions to the property?

How easy was key pickup/access to the property?

Overall condition of the property

Bedding & mattresses

Kitchen & utensils

Bathroom cleanliness

Other facilities & amenities

Service

Liked best:The amazing views and the pools

Travelling group:Friends

Would you recommend this hotel to a friend?
Yes.

Recommended for:

Friends getaway

Older travelers

Families with young children

Was the property as advertised?

Would you recommend the location of this property?

Was it a good value for the price paid?

Did the property offer wi-fi/internet access?

Was your security deposit returned on time?

Was this review helpful? Yes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC