This program covers the specifics of APM 2-23: Drugs, Controlled Substance, Alcohol and Drug Testing Policy. This APM was developed to bring the City into compliance with mandated, federal regulations. All CDL holders and supervisors are required to take this program. The program utilized videos, question and answer segments, and other materials to highlight the parameters of the policy.

Learn the basics of behavioral interview and how it can help you make a better hiring decision. Participants will learn how to ask questions that help them assess the specific experiences and background of an applicant and how they apply directly to the job for which they are interviewing.

This training will explore the impact of wellness for employees in their personal and professional lives, discuss the benefit of reducing stress, increasing mental and physical health, improving work satisfaction and productivity, and to explore often overlooked areas of how stress can impact work units. Wellbeing looks different for each person, as it encompasses physical, emotional, spiritual, financial, intellectual, and social aspects. Further, working with the public can sometimes be challenging, increasing an employee’s stress response, which can present personal and professional challenges if left unaddressed. In this workshop we will identify ways employees can increase their resiliency at work. This presentation will provide a variety of resources, science-based discussions, and specific skills for employees to combat work stress, increase personal wellbeing, and better understand their own inherent resilient qualities that empower them to bring their best self to work.

This class provides supervisors with the tools they need to ensure compliance with the Fair Labor Standards Act, as well as information about the importance of position descriptions and the position study process. This course is intended for supervisors and managers. Following completion, attendees should be able to craft position descriptions for their staff and answer questions about how the position study process works.

This courses provides an in depth discussion about effective leadership through the use of coaching and counseling; including the importance of building productive working relationships, coaching and counseling models, how to ask good questions, and in depth case studies where participants will have a chance to practice newly formed skills. Participants are highly encouraged to take the morning session, Managing Employee Performance.

Investigative interview skills are essential tools to the employee misconduct investigation process. This workshop is intended to provide managers and supervisors with the knowledge base needed to conduct investigations with a focus on the investigative interview.

Overall employee misconduct investigative procedures will be introduced, including effective interview skills and techniques. Participants will learn what types of questions to ask and how to ask them. Ideas will be offered about the best approach to use with victims, alleged perpetrators and witnesses as well as giving guidance to determine when an investigation is complete and how to assess contradictory information.

Looking for more customized assistance and support in developing your Employee Voice Survey Action Plan? Sign up for a consultation with your HR Analyst or an OD team member. You’ll come prepared with a draft of your Action Plan, which we’ll walk through together. This is the time to bounce your ideas off of an HR expert and to gather advice and resources to bring your Action Plan to the next level. First come, first served basis.

Designed for Division/Department Heads and any Supervisors, Managers and or City team members they have selected to assist with developing the Employee Voice Survey Action Plan. If you have questions or are unsure whether this session applies to you, please discuss with your Division or Department Head, then contact the Performance Excellence team at PE@cityofmadison.com.

Prerequisite: A draft of the Action Plan must be submitted to your consultant 1 week in advance of your meeting. For more information about the Action Plan and the Employee Voice Survey Response Toolkit, go to the Performance Excellence Employee Voice Survey Website.

Upcoming Courses:

This session will provide a basic understanding of mental health, mental health disorders, and prevalent myths, as well as tips and best practices for customer service for individuals with mental illness. The course will provide guidelines for communicating with a person with mental illness and will allow for participant scenarios to be shared and discussed. Participants will walk away with not only new skills and practices under their belt, but also information and resources available related to mental health.

The session will help you identify your own psychological and physiological reactions to dealing with difficult people and how to overcome negative feelings others may give you. You will also learn tools to help you deal with angry customers and how to use constructive confrontation to defuse conflicts.

This interactive course teaches participants the elements of wellness, how to recognize when personal wellness is in jeopardy, and also provides wellness related resources. Participants will leave the session with an action plan to help improve their personal wellness.

This program looks at the myths and realities of generational difference. Participants will learn how these myths & realities have implications in the workplace and how to address those implications proactively and effectively.

Understand what the Family & Medical Leave Act is and how it is applied at the City. This course will focus on both the process and parameters around use of FMLA, as well as how to navigate some of the most difficult FMLA related situations.

A health screening gives you a picture of your overall health. This free health screening is available to employees (and spouses) who are enrolled in the State of Wisconsin Group Health Insurance Program.

At this event the following values will be measured:

Blood Pressure

Body Mass Index

Cholesterol: HDL, LDL, and Total

Triglycerides

Glucose

Values measured can provide detection of potential health problems or can verify that your lifestyle is working for you. Screening information is kept confidential. Participants who complete a screening, assessment, and a wellness activity will qualify for $150 incentive.

In order to register to attend you must create an online portal on the Staywell website. Our registration button will bring you to their page.

This training is for supervisors and managers interested in creating or updating position descriptions. The parts of the position description will be discussed in detail and participants will have the opportunity to create a PD based on a training scenario.

This program is designed for individuals who influence, direct, or lead others. Five core courses, along with three electives are designed to help you discover your leadership potential, to provide tools to help you positively influence people in the workplace, and to develop the knowledge necessary for the future.

This program is the first step to obtaining a Leadership Certificate, which qualifies employees for specific entry-level supervisory positions. Employees interested in the program but not the certificate are welcome to attend.

A half-day interactive workshop for supervisors/managers on how to manage employee performance, starting before the employee is hired. This training will focus on the importance of position descriptions, providing constant coaching and feedback to employees, and what to do when an employee fails to meet expectations after all other avenues are exhausted. Supervisors and Managers will be walked through the Performance Management Flowchart and have the opportunity to put what is being learned into action!

This course has been designed to provide managers, supervisors and union stewards with tools and information that will enhance leadership during times of organizational change and uncertainty. The following topics will be discussed:

The process of change

The psychological contract that employees have with the organization

Learning from past successful change experiences

Coping with uncertainty

The importance of communication

Developing tools for coping in a changing and uncertain environment

The workshop concludes with an appreciative inquiry-based video "Celebrate What's Right With the World."

Participants will learn to recognize that people don't work in the same ways and are not motivated by the same things, and therefore, individualize the ways in which people on the job are rewarded. You will learn how to motivate employees in each of the following areas: self-determination/responsibility, security/safety, belonging/affiliation, achievement/competence, recognition/identity, pleasure/enjoyment, purpose/meaning, growth/self-actualization.

Participants will take the MBTI psychometric instrument and learn how personal preferences impact gathering information, decision making, and communication. The MBTI will be completed prior to the session. Feedback and activities during the session will help participants understand how their personal type and respect for other, different types will help create better individual and team interactions, as well as, outcomes.

This class is designed to help participants make a successful transition from "co-worker" to "manager" or "supervisor." Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they're likely to encounter as they assume their new role.

Harassment in the workplace can be a form of illegal employment discrimination. This workshop is designed to provide employees with a greater understanding of the City's APM 3-5 and the legal and social implications of discrimination in the form of sexual, gender, racial or disability-based harassment in the workplace. Emphasis will be placed on increasing sensitivity to what constitutes a problem and why an immediate, constructive response is important. Discussion will also focus on exploring good management practices and policies requiring the maintenance of an environment that is free of discriminatory harassment.

Upcoming Courses:

This workshop is very similar to the full day stress workshop but provides additional focus on assisting employees and coworkers on better stress management. If stress is beginning to creep into your life or work unit, this workshop will provide ideas for tackling these issues.

Just as people trained in CPR and the Heimlich maneuver help save thousands of lives each year, people trained in QPR learn how to recognize the warning signs of a suicide crisis and how to question, persuade, and refer someone to help. This EAP conducted QPR training will focus on suicide prevention in the workplace and at home, and will include additional education around special populations, such as QPR with children and adolescents, older adults, military and law enforcement, and substance abuse issues.

Upcoming Courses:

In this two part training series, we will provide current supervisors with an opportunity to receive a refresher training on what the Employee Assistance Program is and how it can assist supervisors in navigating challenging and sensitive issues that arise in their employees. We will provide education and skills on:

Trauma-informed supervision.

Increase your skillset in having constructive conversations with your employees when they are having a tough time at work.

Navigating alcohol and other drug abuse issues in the workplace, including setting appropriate boundaries.

Learning about caregiver stress and how to support caregivers in the workplace.

Responding to employee and employee significant other death, loss, and grief in the workplace, including how to respond to your team in an effective and sensitive way.

We will additionally be allowing plenty of time for discussion and questions.

Upcoming Courses:

This course delves into different aspects of stress, stress resiliency, authentic leadership behavior, and coping strategies. This course highlights the increasing need for managers (and employees) to foster attitudes like appreciation, care, and compassion within their staff as a means of creating a healthy and productive work environment.

This interactive, 5 part track is designed to give employees specific tools that will help improve workplace productivity, workplace culture, and overall wellness. This series specifically addresses the following topics:

Effective collaboration

Space, time, & energy management

Building Resiliency

Anger & it's impacts

Wellness planning

This can be taken as an entire series or individuals can opt to take individual sessions.