There might be occasions when companies wonder what can they get from hiring a market re-search company; or sometimes they might not know what to ask for or what kind of technique they need to use in order to obtain the required information. Just check which situation you identify with and we will do the rest.

Service audit

How can I improve my service from the standpoint of the operation of my company?

Unlike a service evaluation, the service audit entails personally experiencing the purchasing process at the customer’s business. While there, we act as any normal consumer would, while keeping records of each interaction with your personnel for subsequent analysis thereto. This study is commonly known as “mystery shopper”.