Jobseeker Help

We're here to help

Whether you are looking for help, would like to solve a problem,
or just want to let us know how we are doing, you will find the
answers and how to contact us here.

Please see our
Frequently Asked Questions (FAQs) below to help you resolve your
issues quickly and easily. If you are still experiencing problems
please contact us via our feedback form.

If you would like
to give us some feedback about how we are doing or suggest an
idea to us please fill out our form.

Frequently Asked Questions (FAQs)

Account Help

I'm not sure if I already have a jobs.ac.uk account?

If you signed up to receive Jobs by Email prior to 1st November 2011 we have already transferred your details into a new
jobs.ac.uk account. Therefore please use your Jobs by Email login
details to access your account. If you didn't sign up please
register for a new account.

I have forgotten my password - how do I log in?

I'm logged in - what do I do now?

We recommend that you sign up to our Jobs by Email service
to receive the latest jobs direct to your inbox.
You can access this service via a tab in the main menu of the jobs.ac.uk website or you
can access via the 'Your Account' tab.

How do I change my password or email address?

Does my account expire?

Whilst your jobs.ac.uk account is being used, it will remain
active until you delete it. If your account is inactive for a period
of 24 months, we will contact you to make sure that you still want us
to keep your account open. For data protection reasons, if you do not
confirm that you still require your account, your data will be deleted
from our system.

Can I delete my account?

Yes, this will delete all
of your information for the Jobs by Email service. You can create a new account if needed.

Jobs by Email Help

How do I change my Jobs by Email disciplines?

Once logged into your account you
can change and save any preferences.

I am not receiving my Jobs by Email bulletins but I haven't unsubscribed... why could this be?

This could be for the following reasons:

You have opted out of receiving the emails if there are no new jobs matching your specified
search criteria

You or your email providers have instituted a spam blocker

Your mailbox is full

Your system is blocking large emails

Other technical problems with your system

The email has been delivered to your spam/junk folder, please make sure you have added our
email address jobsbyemail@jbe.jobs.ac.uk
to your safe list or address book.

The first reason is an account setting that you can check by logging in to
your account. If you have selected yes
for the setting
Would you like to opt out of receiving scheduled emails when there are no new vacancies?
you will not receive emails if there are no new jobs matching your search criteria. To solve the
remainder of these problems please contact your systems administrator or your email provider.
You could also try selecting to receive 'text' versions of our bulletins and not
'html' (or vice versa) to see if this results in successful delivery. If there is still no
solution, please contact us using our feedback form outlining your
problem and include your email provider and exact version that you are using and we will contact you
shortly.

I have seen an advert on the website in my chosen discipline that does not appear in my Jobs by Email bulletin.
Why is this?

For daily subscribers: Was the advert placed over a day ago? Daily bulletins only
contain adverts that were placed on the site the previous day. Any adverts that were placed
before this will not be included in your bulletin. The only exception to this is the Job of the
Week adverts, which appear in your bulletins everyday for one week.

For weekly subscribers: Was the advert placed over a week ago? Weekly bulletins
only contain adverts that were placed on the site that week. Any adverts that were placed before
this will not be included in your bulletin.

Have you limited your search by salary or location thus excluding that particular advert? To
amend the filters on your chosen category,
please log in.

If you have checked the above and still feel a particular
advert was missing from your bulletin, please contact please contact
us using our feedback form with the link to the advert so we can
investigate further.

How many locations can I select?

You can select as many locations as you like. You can select
one or more of these regions by holding down the Control button and
clicking on each required location. If you are interested in jobs
from anywhere then please use the default setting of 'All Locations'.

You will still receive one email per job category, but it will
be additionally filtered by your chosen location(s).

How do I know which Jobs by Email location corresponds to the region of England I am interested in?

Please see our locations map showing which English counties appear in each regional
category. It is possible to select one or more of these regions by holding down the Control button and
clicking on each required location. If you are interested in jobs from anywhere then please use the default
setting of 'All Locations'.

Why can I only select 4 disciplines and /or Job Types?

Our current system only allows you to select a total of 4 Academic disciplines, Professional / Managerial /
Support Services disciplines or Job Types, not 4 of each.

Academic / Research does not appear in the Job Type list, where can I sign up to
receive these jobs?

Section 1 of the Jobs by Email account page has listed the
'Academic Discipline / Field of Expertise' options. By selecting your chosen disciplines in this
section, you will receive academic and research posts in those areas. There is no need to select a separate
Job Type.

I'm not looking for a job anymore - should I cancel my subscription?

Does my account expire?

No, the Jobs by Email account will remain active until you unsubscribe or until your delete your jobs.ac.uk
account. If your account is inactive for a period of 24 months, we will contact you to make sure that you
still want us to keep your account open. For data protection reasons, if you do not confirm that you still
require your account, your data will be deleted from our system.

How do I apply for these jobs?

Click the advert link in your Jobs by Email bulletin and this will open up the full advert in your internet
browser. At the bottom of this advert you will see instructions of how to apply; this will normally be an
online application form, an email contact, a telephone number or a postal address.

Occasionally your email software may not allow you to open the links in your Jobs by Email bulletin. This is
because your email account tries to open our links in a second browser. If this occurs please paste the URL
of each link into your browser's location bar. This problem particularly affects Hotmail users.

How do I unsubscribe from the Jobs by Email service?

You will need to log in to your account and then select
the Jobs by Email section. At the bottom of the Jobs by Email page, there
is an 'unsubscribe' link which will delete your details from the Jobs by Email service. If you would
like to delete your entire jobs.ac.uk account you will need to
do this from the 'Your Account' section.

I'm still experiencing difficulties and would like some assistance - who can I contact?

Please complete our feedback form outlining your problem and include any error
messages you see and we will contact you shortly.

Do you offer careers advice?

We do not operate a career advice service; however we have a Careers Advice
section on our site containing over 500 helpful articles on CVs, interview tips, managing your career,
working overseas and much more.

How do I apply for jobs on your website?

jobs.ac.uk does not place applicants directly into vacancies.
At the bottom of every advert you will see instructions of how to
apply; this will normally be an online application form, an email
contact, a telephone number or a postal address.

I would like further help - who can I contact?

Please complete our feedback form outlining your problem and include any error
messages you see and we will contact you shortly.

How do I search for a job?

By keyword

From our homepage - www.jobs.ac.uk - there are several options for searching for roles. Searching by keyword will
return any adverts containing that word in the text, but there is also the option to search ‘job title only’ to return more specific results.

Once a keyword search has returned results there is the option to filter further using the menu on the left-hand side of the page, including options to
filter by salary range, academic discipline, sub discipline, job type, location and employer sector. These filters will only apply to the results that the
initial keyword search returned.

Once you have a list of jobs that meet your criteria, you can use the menu bar at the top of the list to order your selection by salary, the date the
advert was placed on our site or by the closing date so you don’t miss roles that may be closing soon.

Boolean search

It’s possible to use double-quotes around a series of keywords to perform a search for an exact phrase e.g. “Lecturer in Crime” will look for any jobs with
that exact phrase included within the job details.

It’s possible to search on the site using Boolean operators - AND, “+”, OR, NOT and “-“(Note: Boolean operators must be capitalised).

As an example you could search for term - “UCL” AND “Urban Politics and Planning” to find all adverts on the site that include “UCL” and
the phrase “Urban Politics and Planning”.

The search - “UCL” OR “Urban Politics and Planning” would return all those adverts that have either of the terms “UCL” or “Urban Politics
and Planning”.

The "+" or required operator requires that the term after the "+" symbol exist somewhere in the advert e.g. to search for documents that must contain "UCL"
and may contain "lecturer" use the search - +UCLlecturer.

The NOT operator excludes documents that contain the term after NOT e.g. to search for adverts that contain “Food” but not “Health” you could use the
search - “Food”NOT “Health”

The "-" or prohibit operator excludes documents that contain the term after the "-" symbol. This works in the same way as the NOT operator e.g. to search
for adverts that contain “Food” but not “Health” you could use the search - “Food”-“Health”

The search supports using parentheses to group clauses to form sub queries. This can be very useful if you want to control the boolean logic for a query
e.g. if you want to find all adverts that include “food” or “health” but always include “safety” you could search for - (food OR health) AND safety.

By location

From our homepage, select one of the main options e.g. an academic discipline, a professional/ managerial / support area or studentship section.

There will be several further filter options available, one of which is location. From here you can select to return roles available in specific locations
worldwide. For example, if you select ‘Agriculture, Food and Veterinary’ academic discipline, then filter by ‘Scotland’ the search results will contain all
academic roles in Agriculture available in Scotland on our site. For more precise information about how jobs.ac.uk divides the English counties into
regions please see our map

By job type

All adverts on our site are categorised and indexed under a specific job type, either academic and research, professional or managerial, clerical,
technical, or craft and manual.

Each category has further sub filters to enable you to conduct a specific search for roles available, using the ‘search jobs’ options box and then the
‘change search’ menu bar. For example, to search for a clerical role in a university in the Midlands with a salary of £15,000 per annum, you would need to
select from the homepage:

1. ‘Search all’ in Professional / Managerial / Support Services

2. Select discipline(s) you are interested in

3. Type or role ‘Clerical’

4. Salary from ‘£14000’ to ‘£16,000’

5. Location ‘Midlands of England’

6. Employer type ‘UK and Irish HE institutions’

This will return all roles on our site that are currently listed under clerical, within your desired salary range and at universities located in the
Midlands

By employer

If you have a specific employer in mind, you can either search for the employer from the homepage using the keyword search, or at the foot of the homepage,
select ‘Site map’ then ‘Browse by Employer’.

This will return employers currently advertising roles on our site in alphabetical order.

By academic discipline

All of our adverts are checked and categorised by one of our highly trained staff before they are live on our site. Our site is designed to utilise the
HESA subject codes that UK universities follow, and our inputters are trained to use these codes so that adverts under academic sub-disciplines are
relevant to the main categories, and jobseekers searching for their research or academic specialism will always have relevant results returned.

Can I save jobs?

No, we currently don’t have an online save job facility, but you can email any advertised job to yourself
from anywhere and pick it up later via your own email client without the need to log into our site, and of
course you can send them to friends, family or colleagues that you think may be interested!

Do I have to search to see the latest jobs?

We recommend searching the site regularly for active jobseekers, but we also offer a free Jobs by Email
service, which delivers the latest jobs posted in your chosen areas and disciplines directly to your inbox
either daily or weekly, whichever your preference. Each job listed in the email links directly to
the advert on our site.

My search results are irrelevant - how can I return the jobs I want?

By following the search pattern explained in the above sections, you should get the jobs listed that you
want, however, if your search needs to be a little more precise, or needs tweaking, the best way to make
sure that you are seeing all relevant posts is to conduct a keyword search until you find a job that meets
your criteria, then scroll to the bottom of the advert. At the foot of each advert you will find the
categories the advert has been indexed under, for example salary, location, type / role and subject area.
Replicate the areas in your search and the results should reflect the roles you want.

Can I specify salary in my search?

Yes, each search you conduct will allow you to filter for salary. We also have a ‘Salary not specified’
option, as some of our adverts don’t specify salary when placing. You can opt to include these adverts with
your search or exclude them depending on personal preference.

How do I apply for a role when I’ve found one?

Once you have found a job that you want to apply for, there will be an ‘Apply Now’ button at the foot of the
advert. This should lead you to an application form on the employers own website, or sometimes it includes
an email address, if the role states that you need to send your CV. Each advert has its own application
criteria, and these need to be followed as per the instructions. jobs.ac.uk advertise roles, but all
applications and recruitment is done via the employer.

Contact Us

If you have a problem or question that is not covered in our FAQ section or are experiencing difficulties and would like some assistance please contact us by filling in our online form and someone will contact you shortly.