By visiting or shopping at this website, you accept the following terms and conditions. Please read them carefully.Shipping Policies:
All orders are shipped Fed Ex. Ground unless specified otherwise. Obrien Schridde Designs determines the method of shipping based on factors such as weight and volume. Expedited shipping is available upon the customers request. Unauthorized refusals of shipments will result in payment of all shipping charges and a restocking fee may apply. We do not ship to PO Boxes.Estimated Shipping Times:
Estimated shipping time is two and one half weeks. If a product you have ordered is out of stock or on backorder, we will contact you with a shipment date. Occasionally issues arise that may lead to additional production time. If this is the case you will be alerted as soon as we are made aware that a problem exists. Obrien Schridde Designs does everything possible to assure a smooth and prompt delivery. However be aware that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times but estimated lead times are not a guarantee of a specific delivery date. If you need to verify stock information and availability prior to placing your order, please contact customer service at: info@obrienschridde.com or 818-848-7723.Return Policy:
We regret that we cannot accept returned items due to the custom handmade nature of our products. If a product arrives damaged we must be notified within the first forty-eight hours. Shipping materials must be retained in order to file a claim with our shipping services. If there is damage to the outer packaging of the shipment, it is important to describe in writing the damage on the delivery receipt or electronic clipboard of carrier. If the shipment is signed for in good condition, but concealed damage has occurred you must contact Obrien Schridde Designs within forty-eight hours and request an inspection of the damaged goods. In this instance please supply Obrien Schridde Designs with a photograph via email of aforementioned damages.Cancellations:
All cancellations must be in writing within three business days of the initial order. Cancellations are not guaranteed. Please submit cancellations via email or fax.Rush Orders:
Rush Orders are available for an additional charge. Please contact us at: info@obrienschridde.com or 818-848-7723 if you would like to place a rush order.Wooden Products:
Many of our custom made frames are made from wood, a natural living and breathing product. Nature is unique and never duplicates, making no two pieces of wood, even from the same tree, exactly alike. Because wood responds to fluctuations in humidity levels as well as dry heat, frames can expand and contract over time, depending on the climate. Please note that the degree of humidity or dryness in your home may cause splitting which will not affect the structural integrity of the piece and is not to be considered defective. Certain types of wood will have more visible knots and wood grain. Our artisans make every effort to conceal knots and grain on painted finishes but due to natural resins within some wood types they cannot completely eliminate them or guarantee to control them. Knots and grain may bleed through and slightly discolor the finish. This discoloration is not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. Our products are made to look and feel old and we feel these types of changes in the wood only add to the aged feeling we are trying to create.Color Note:
Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors and shades, textures and other features are provided by the manufacturer. Obrien Schridde Designs assumes no liability for the description, for variance, including in colors or textures, minor imperfections and or for a product not meeting with customer satisfaction, absent a manufacturer verified defect.
Obrien Schridde Designs does not accept responsibility for any damage occurring from improper hanging of our products. We recommend that you consult professionals for proper hanging methods to guarantee safety.