@milehiguy wrote:
@ComcastAntiSpam wrote:
From what they've said, this should now be working. It seems you marked the messages as spam a few months ago, and then they added you to a "do-not-send" list.
Great. Will test things out over the next day or two and report back here. Thanks so much for for help. 😉
@ComcastAntiSpam Thanks again for following up on this. It appears that I'm once again receiving email notifications from Nextdoor.
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@ComcastAntiSpam wrote:
From what they've said, this should now be working. It seems you marked the messages as spam a few months ago, and then they added you to a "do-not-send" list.
Great. Will test things out over the next day or two and report back here. Thanks so much for for help. 😉
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@ComcastAntiSpam wrote:
I checked our logs, and I'm not seeing anything indicating that NextDoor is sending to your address. I can reach out to their ESP (SendGrid) and see if they're removed your address for some reason. Let me know how you'd like to proceed.
I would love for you to do that. Thanks!
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@dawnerichards wrote:
Ugh! It seems to me that this is truly a Nextdoor problem - they just have no idea what they're doing. After getting (finally!) that "verification" email, it still says the same thing when I log into Nextdoor (see little screenshot embedded here). Maybe tweet something to them? They should really be embarrassed by this. Good luck!
Thanks for the reply! I'm not getting that red banner when I login to Nextdoor like you are ... I'm simply not receiving any email notifications. Perhaps I'll contact them if there's no concrete solution offered here by @ComcastAntiSpam or someone else like @judyrutko ... thanks again.
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@judyrutko
@dawnerichards
@Jilljn
@ComcastAntiSpam
I've just spent the last 30 minutes reading this thread ... glad I discovered it, I think. As you may have guessed, I'm having the same problem. That is, I'm no longer receiving email notifications from Nextdoor. I did receive 1 email notification in Jan '19 but nothing since. Starting Aug '18 they simply stopped (except for the one in Jan), after receiving them consistently since Jul '16 when I first joined Nextdoor. My wife (who also has a comcast.net address) and I have compared notification settings on the Nextdoor web site and they're identical ... she receives notifications and I do not. I've verified that the Comcast spam filter hasn't trapped anything from Nextdoor so it appears that the emails simply aren't being sent. Fast forward to today ... within the Nextdoor iOS app, I sent an important private message to a neighbor and made sure "Send me an email copy of this message" (or something like that) was selected. You guessed it ... I've not yet received an email from Nextdoor containing the contents of my PM. Does anyone still following this thread have any suggestions? Thanks.
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@flyboy2 wrote:
>My filters trap about 4-5 of them, Comcast's spam filter traps about 2-3, and the rest fall through the cracks to my Inbox. My question is ... how does Comcast's spam filtering interfere with my defined filters?<
I'm pretty sure Comcasts SPAM filter processes before User Filters. So they only interfere in the sense if they catch something you wanted to have passed thru for subsequent processing. I wish User Filters were first, thus User Filters could be used to help avoid the False Positives that sometimes originate from the Comcast Spam filter. Because of this I keep the Comcast Spam filter turned off and rely on my User Filters.
Makes perfect sense, thanks. 👍
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@jabelt wrote:
I am also a 30 year Comcast customer. I'll add my experience. Since Comcast does NOTHING, I have turned off spam filtering because it interferes with filters. And, I have been adding new filters almost every day. I currently have about 50, but I have virtually stopped spam. I still get one or two a week. I ignore the sender email address entirely because they are either stolen or made up and they change. I enter the Sender/Subject, examples: Silver-Singles, zippy loan, Roofing Survey, Wells Fargo, ZenDeals, crepe erase, and then _Crepe_Erase- when they changed it, lyft, linkedin, Evite, MemberSurvey-Customer Satisfaction, etc... Then I direct them to the Spam folder. If I'm convinced that it is working correctly, I change that to Discard so that I never see them and the spam folder doesn't get too full too soon. You can't kill 'em all. Good luck.
Like you, I've been with Comcast since before they were even Comcast. The sudden increase in spam (going back 2-3 months) to one of my three addresses has become a daily headache, an extra chore added to my To-Do list every single day. I take the same approach as you describe above, except that I've probably created even more filters than you have. Most are filtered by Subject, but others are by From/Sender and the header Return-Path. When I trap a spam email with any of my filters, I move it to a personal folder I've created called "Filtered". The main difference between your approach and mine is that I also have Comcast's spam filtering turned on. Each day I get about 8-10 spam emails to this address. My filters trap about 4-5 of them, Comcast's spam filter traps about 2-3, and the rest fall through the cracks to my Inbox. My question is ... how does Comcast's spam filtering interfere with my defined filters?
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@schnappsy wrote:
I find it interesting that not one Comcast employee could take the time to post in this forum to let people know what is going on and that it’s a national issue. Wouldn’t you all have accepted that answer and not flooded the forum with comments? Just a few minutes of time would have made a huge difference.
Another thing, why should I have to call Comcast and spend 30-60 minutes on the phone trying to get a $5 credit? My time is worth more than $5 an hour. They know the issues were all over the country. Do the right thing and for heaven’s sake, do your job. No need to get customers whipped into a frenzy for something that could have been answered here.
Déjà vu all over again. Same pattern of poor communication that we saw when the ability to set a recording via the Stream app was removed back in Nov 2017. Most customers probably don't even know these forums exist. Just think of the hours that were unnecessarily wasted by users researching that issue when a simple email or text message could have been issued. My $.02 ...
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@APCO wrote:
Same problem in Centennial, CO. Doesn't anyone form Comcast monitor these posts and realize they are about to lose hundreds of customers? Or, do they just not care any more?
Same up here in Fort Collins. I suspect they lost hundreds (prob many more) when the ability to set a recording via the Stream app was removed way back in Nov 2017. With this problem they may lose thousands. My Triple Play contract is up next month and even though I've been a Comcast customer for like 15 years, I'm seriously considering a switch, mainly due to ever-increasing price but also because of issues like the one being discussed here.
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Anyone? More and more bits of our viewing history are starting to appear under For You. It probably seems cool to the developers that this can be done. Some at Comcast may actually think their customers WANT all these viewing history related features (Continue Watching, TV Shows You Might Like, etc.) ... but many customers feel they're just an intrusion of privacy, especially when there's no means to clear a list or to turn the feature off entirely .
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Xfinity button -- Saved -- For You -- TV Shows You Might Like
So ... I've looked in Settings. How the heck do I clear this row of programs or completely turn it off? Surely there must be a way to do this. Thanks.
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@TerryG1 wrote:
So that's an AND of the rules I think?
Not completely sure I understand ... in my example there is only 1 condition so specifying AND or ANY wouldn't matter. I think when first creating a new rule, the default is AND.
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@TerryG1 wrote:
@milehiguy Thanks for the suggestions, that's awesome! I tried searching Internet and Xfinity for advanced filtering techniques, but nothing. So it sounds like you need to identify the different sections in the header, then what you are looking for in that header? I've only seen/heard of message source or message header, so not even sure what Envelope is.
Also I like the suggestion for the Filtered folder. I assume you use that to review before committing to Spam. Do you manually move them to Spam after that then?
Thanks again!
TG
Reference the new screen grab below, which shows a filter I've setup for any email with the substring ".nl" in the header named "from". 1 condition, 3 actions. If the condition is satisfied, the offending email is moved to both folders, Filtered and Spam, then discarded. I have a separate filter setup for Romania (.ro) and others that are more complicated with multiple conditions. I check once/week or so to see what I've caught. Now, you'll note that in my condition here I'm examining the header named "from", yet in the first screen grab of my previous reply the header containing the ".nl" substring is named "Return-Path". I set this rule up about a year ago. Can't explain why it still works, but it must be since several of the 8 emails that were filtered recently were probably caught by this Netherlands filter. I may actually edit this rule and change the header I'm examining from "from" (!) to "Return-Path", since that's what the email source is now showing. Anyway, all you can do is experiment with it to learn the nuances.
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@TerryG1 wrote:
So, looking at the headers I see a common server among many of them, no-mans-land.m247.com. I created a filter where I said if envelope contains no-mans-land.m247.com, move to Spam. Is this the correct way of doing it?
Thanks all,
Terry
Terry, I have several filters setup on all 3 of my email addresses. Your filter may very well work, and be a better method than mine, but I typically use "Header" as the condition versus "Envelope". For instance, in the first screen grab below you'll see that for the Header named "Return-Path" you could check to see if it contains the substring ".nl". Or for the "Received" header, you could check for substrings "dovdir4" or "dovpxy", etc. In the second screen grab, you'll notice that in the past couple of days I've trapped 8 spam emails that Comcast's embedded Spam filter didn't catch. Notice my Filtered folder. I created this folder for the sole purpose of verifying whether or not my filters are working. In my filter's actions, I first move the email to Filtered, then move to Spam, then Discard (unsure if this is necessary). This way, I get duplicates for anything trapped. If/when Comcast's embedded Spam filter catches something, it will naturally only move it to the Spam folder. Anyway, hope this makes some sense. As they say, YMMV ...
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Sorry, but the embedded Spam filter doesn't seem to "learn" as individual emails are moved to the Spam folder. I've been told this before and I simply don't see any improvement. And FWIW ... all 3 of my email addresses have been getting TONS of spam emails over the past month or two, much more than ever in the past.
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@Trescilla914 wrote:
I am having the same issue so I tried to delete the account on my iPhone now it won't let me add it again.
How can I private message someone to assist me?
Hmmm, do you mean you deleted the account (email address) you were using in the Connect app? I believe that once you delete an email address, it's gone and cannot be recreated. Perhaps I misunderstand your issue ...
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@Jiman49 wrote: Looks like the app is working for me again. Hopefully, the problem has been fixed permanently for everyone.
Read your reply and just reinstalled the app (iOS version 6.7.9). So far so good. I had no trouble logging in, the app imported all of my account data (messages), and I'm once again able to send and receive texts. I don't use the app to send email, but all of my comcast.net email messages were displayed. Haven't checked yet to see if voice is working. Anyway, something has definitely changed for the better. Perhaps a system-side glitch of some kind was corrected.
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@robensing wrote:
The Xfinity Connect App is NOT working on any of our iPhones nor iPads any more. This started yesterday August 25th, 2018.
We have tried deleting and reinstalling it multiple times, but have the same issue EVERY time.
We CAN log into the xfinity site and do not have an issue with that, just the Xfinity Connect App does NOT work.
Is anyone else having this problem? Has anyone found a solution to this problem? Does anyone know if comcast is working on this problem? All information is appreciated.
Thank you,
Rob
Yes Rob, same problem here in Fort Collins, CO using the new iOS app version 6.7.9 on my iPad. I use the app primarily for text messaging and landline phone calls. App was updated in the App Store 4 days ago (when the icon changed from black to white). I recall that the updated app behaved notmally for a day or two, now I'm having all kinds of problems. Repeatedly cannot connect (sign in), and when I AM successful at uninstalling/reinstalling/connecting, I can (sometimes) receive text messages but cannot send them. Says "Sending..." forever without actually sending the message. Everything works normally on my PC via the web interface and works normally on my Android tablet (black icon, version 6.8.3), but as it stands now, iOS version 6.7.9 is completely unusable.
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On my iPad (landscape mode) I've noticed a text placement problem with the new version of the app (v6.7.9). You should be able to reproduce the problem by selecting "Edit" above the list of messages (left pane). Ref. the attached before/after screenshots. I assume that the word "Cancel" is bring overwritten as soon as "Edit" is selected. Note that this happens whether you have Email, Text, or Voice selected.
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Now that I've had time to review my original post, subsequent comments, and wipe away a few cobwebs, I remembered that my complaint about the 3/10 redesign was functionality that had been removed while streaming a program, not functionality that had been removed from the grid. Previously, while streaming, you could very quickly change to a different channel by using a graphical keypad that was embedded directly into the Find drop-down box. This you can no longer do. You CAN now go to All Channels, Favorite Channels or Recents from the Find drop-down (ref. Att.), but you cannot manually enter a channel number and quickly go there. Hope that makes sense!
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@Rustyben wrote:
@WhiskerBiscuit wrote:
Come on Comcast. Get your heads out your behinds. Put this back NOW. Probably will take you 2 years to do it.
ios latest version is 4.10.2.1118. what device model are you using (like iphone 6)? what version of iOS? are you speaking of the guide where you can click on 'find' and type in a channel number or call letters?
I'm glad you posted that reply. It appears that the behavior of the Find function, while displaying the grid (All Channels, Favorite Channels, etc.), has changed again with version 4.10.2.1118. Just prior to my original post back on 3/10, tapping Find instantly displayed an embedded graphical representation of a numeric keypad that could be used to enter a channel number. Furthermore, your recent channels were displayed in close proximity and they could also be selected. I just checked the behavior of version 4.10.2.1118 and after tapping Find a small box appears with "Find a channel by name or..." inside (ref. Att. #1). Instead of using an embedded numeric keypad, I must now use my iPad's virtual keyboard to enter the channel number. After entering "84" the list populates (ref. Att. #2) and begins with channel 840 (MLB Network). Soooo ... although recents are no longer available via the Find function, I can still enter a channel number to quickly locate something. I still prefer the previous design (wish I had screenshots), but I can live with the current behavior.
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About 10 days ago I received the first of a series of bounce back (undeliverable) emails on one of my secondary comcast.net email addresses. After examining the body of these emails, it appears that my address was used to send something to literally dozens of addresses with the syntax 1234567890@txt.att.txt, 1234567890@vtext.com or 1234567890@usamobility.net ... I immediately ran a full virus/malware scan on my Windows 7 PC (Kaspersky Internet Security), updated my ASUS router's firmware and changed all of my email passwords on the Comcast server (and synced on my iPad). Within several days the bounce back emails stopped arriving, but I'm most concerned about HOW this might have happened in the first place and what further steps you'd suggest I take. This clearly was not spoofing but a compromise of the address. Note that it's highly unlikely this could have been a physical breach or word of mouth. I've been sending/receiving email since the 1980's (seriously) and can't remember a security-related issue that's left me feeling more uneasy than this. Thanks.
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I reported this back on 3/10 ... with the redesign, those feature are probably gone for good. As I mention in the post (link below), I really miss the selection of channel via on-screen numeric keypad. Unfortunately, I doubt we'll ever see it again.
iOS-v4-9-0-1068-no-more-option-to-type-in-channel
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I suppose from this point forward, I'll always wonder whether or not a legal ruling was the reason a feature suddenly disappears (ref. my post below).
https://forums.xfinity.com/t5/Stream-TV-App/iOS-v4-9-0-1068-no-more-option-to-type-in-channel/td-p/3061727
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The subject pretty much says it all. Although there are a couple of nice features in the new version, there's no longer an option, while streaming a channel, to manually enter a channel number. I'll miss doing that, to tell you the truth ...
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Seems to be happening more and more frequently. Ref. one of my replies to a similar thread entitled, "Connect app not receiving calls"
https://forums.xfinity.com/t5/Xfinity-Connect-App/Re-Connect-app-not-receiving-calls/m-p/3055069#M1818
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@Bleoyster wrote:
opened app at 11:20 am 2/24, dialer was red, cleared from back ground, shut wifi on phone off, turned wifi back on right away, opened app, dialer was green and ready to use, although it probably wont stay or remember like Milehiguy said.
Hmmm, no disrespect, but you've referred to toggling "wifi" on a couple occasions now, but that's not the procedure I've performed. My procedure (within the app) is ... Settings, Call Preferences, Call Forwarding, ADVANCED CALL FORWARDING (SIMULTANEOUS RING) ... then toggling the "XFINITY Connect Mobile App" setting from On to Off and then back to On. Also, I'm not having problems with the "dialer" not staying on, etc. as you mention above, but with my iPad not being notified of incoming calls, which (I thought) was the topic of the thread started by morebillions
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@ComcastKenF wrote:
milehiguy, that is a good idea. If that doesn't work, let me know and I'll reach out to the Connect app team on your behalf.
KenF
Hi Ken, thanks for your reply. However, as Bleoyster probably suspects, even though it's a procedure that works (it does), it's one that we'll likely need to keep repeating over and over. I'll continue to test this and report back, but in the meantime ... I'm convinced that the app is "forgetting" that this setting is toggled On. If you would please pass this on to the app development team, I'd sure appreciate it. This problem has simply been happening for far too long and I'm missing calls because of it. Note that it's not due to a shaky Wifi connection or anything of that sort. Thanks.
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@Bleoyster wrote:
I have uninstalled and reinstalled this app at least 5 times in the past year, i have logged in and logged out over 10 times, i have called for help with this app numerous times and because i told the rep it worked 5% of the time he put resolved on the case, i just got a call from comcast and they said nothing on the phone after i hung they rebooted my modem which seems to be the resolved issue move, comcast reps are untrained and only pass the buck, its like talking to a 3rd world company, its scarey how bad they are.
I've had a very similar experience with the Xfinity Connect app on my iPad Pro 9.7". I'm notified of an incoming phone call (to the landline) about 10% of the time ... I've been experiencing this for many months, across several app updates, countless reinstalls, calls to support, etc. This feature should work without any tricks, but will be trying something new today to see if it helps. Under ... Settings, Call Preferences, Call Forwarding, ADVANCED CALL FORWARDING (SIMULTANEOUS RING) ... I'm going to toggle the "XFINITY Connect Mobile App" setting from On to Off and then back to On, and see if this helps. It's as if for some reson the app "forgets" that this setting is turned on. You might do likewise and report your findings.
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I'm still amazed when I think about this excerpt from the Reuters article that @Customer70 linked on 1/19 ... "Comcast said it would remove the scheduling feature, which only a small percentage of customers used, so it could continue to offer X1 to customers while it appealed the ITC’s ruling." Comcast honestly feels that only a small percentage of their customers use this feature? Leadership must not be aware of the level of animosity over this issue. Have they ever needed to schedule a recording while away from home? In any case, the idea of changing providers (or cord-cutting) is looking more appealing, which is hard to admit as I've been a loyal customer for an awfully long time (2003).
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wrote: So now we can neither schedule new recordings or delete previously scheduled shows remotely.
Nor, via the Stream app, can you delete (or cancel) a program that's currently in the process of being recorded, unless I'm mistaken. Regardless of length, you must wait until recording has finished before you're allowed to delete. Just noticed the behavior this morning.
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@Customer70 wrote:
I agreed to a two year service triple play agreement for phone, TV and internet under the guise I would be able to program and record to my DVR content from any internet connection using the streaming portal. Due to the recent legal decision forcing Comcast (https://www.reuters.com/article/us-tivo-comcast-lawsuit/tivo-hits-comcast-with-new-round-of-patent-lawsuits-idUSKBN1F02C2) to remove this functionality I no longer wish to be a paying subscriber until you can provide the service I agreed to pay for. Loss of that functionality for me a is a deal breaker. As inconvenient as I will find it to change my equipment, cable TV, phone service and internet service I am forced to make that decision due to the failure to provide the single most important feature I agreed to pay for.
The technical support folks are not at all helpful with that process, can you please advise me what number I need to call to accomplish that without penalty based on your changing the service I was paying for during the term of my agreement without my consent? Your website still today promises X1 customers will be able to manage their DVR's anytime anywhere. Now Comcast has changed the service so I am only able to program my DVR seated in front of a TV inside my home ane not over the internet, even from a laptop in my own home.
I just read the Reuters article that you linked in your post. In it was the following paragraph: "Comcast said it would remove the scheduling feature, which only a small percentage of customers used, so it could continue to offer X1 to customers while it appealed the ITC’s ruling."
I assume "the scheduling feature" refers to the ability to Record from within the app or online. Does Comcast seriously think that only a small percentage of customers use it?! The very reason this has become a mega thread is because so many customers apparently DO use it.
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@Rustyben wrote:
@milehiguy wrote:
Ok, I have an idea ... hey Comcast, how about throwing us a bone by allowing us to set a program reminder via the app? Long overdue anyway. Under the circumstances, it would be especially helpful if the reminder could appear not just on the TV, but also as a Notification on the mobile device used to set the reminder. This way, at least I can run down to the DVR in the man cave in time to setup a recording (or if I'm away from home, contact someone there to do it for me). Surely your attorneys wouldn't need to approve this functionality, would they?
they just filed suit in the same import office on that patent too (reminders)
As D. Enberg used to say, "Oh my!" (forum filter won't allow me to use his first name!)
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Ok, I have an idea ... hey Comcast, how about throwing us a bone by allowing us to set a program reminder via the app? Long overdue anyway. Under the circumstances, it would be especially helpful if the reminder could appear not just on the TV, but also as a Notification on the mobile device used to set the reminder. This way, at least I can run down to the DVR in the man cave in time to setup a recording (or if I'm away from home, contact someone there to do it for me). Surely your attorneys wouldn't need to approve this functionality, would they?
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Earlier today I installed and was able to successfully activate the HBO GO app on my Apple TV 4K. I went through the same steps as the OP, but at some point in the process (I believe prior to entering the code) I was taken to a screen on my computer that prompted me to register for HBO GO by creating a user ID. Did you see this screen? I'll attempt to attach a screen capture of what it looked like. Note that the same user ID I created for HBO GO was also used by the Showtime Anytime app when I installed it later in the day. Anyway, I don't know if this will help but I saw the topic and thought I'd add my $0.02
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@shelby1254 wrote:
Isn't that special. Who needs the delete function if you couldn't record it to begin with !
Well ... although less convenient than doing so with the app, I still do record via the DVR ... unless away from home of course.
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@milehiguy wrote:
@Rustyben wrote:
@milehiguy wrote:
Wow, I can't even delete a recording via mobile any longer ...
on the app using the Xfinity Stream TV app, when you get to the end of the recording (naturally or by sliding the position indicator knob), a popup will appear offering to delete the recording. Note that deleting the recording on the stream app will delete the home DVR copy of that recording, too.
Thanks for the reminder. Not ideal, especially when simply want to remove a few recordings for space, etc., but at least a workaround until Record functionality is restored.
As others may have noticed, at least the ability to delete an existing recording from the Stream app, which was also removed, has been restored. As before, to delete a recording first select it, then choose Record Options, then Delete Recordings (1)
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@Rustyben wrote:
@milehiguy wrote:
Wow, I can't even delete a recording via mobile any longer ...
on the app using the Xfinity Stream TV app, when you get to the end of the recording (naturally or by sliding the position indicator knob), a popup will appear offering to delete the recording. Note that deleting the recording on the stream app will delete the home DVR copy of that recording, too.
Thanks for the reminder. Not ideal, especially when simply want to remove a few recordings for space, etc., but at least a workaround until Record functionality is restored.
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@SF13 wrote:
My App is not showing the new "Favorites" Filter you mention.
Hmmm, well on my iPad Pro, I'm running iOS version 3.12.0.751 of the Xfinity TV app.
I've toggled on the Favorites filter by tapping the following:
Hamburger menu (3 parallel lines) // Live TV // All Listings
Tap blue Filters rectangle
Toggle on "Favorite Channels" filter
Tap Done
I also have the HD filter toggled on. The Favorites filter showed up on the most recent update (Feb 13).
Hope that helps.
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@milehiguy wrote:
@ComcastDan wrote:
@milehiguy wrote:
Hopefully when Favorites (TV channels and movies, etc. by the way) finally do arrive, they'll sync with the lists I've already setup on my X1 DVR, or at least sync will be optional (i.e. perhaps some will want to setup Favorites on their devices that are mutually-exclusive). Personally, I'd settle for syncing all the way around. Actually, I'd settle for any implementation of Favorites to show up.
They will sync. Favorite channels were recently added to the XFINITY TV Remote app and sync automatically with X1 at the household level. Of course, non-X1 users can also set up Favorite channels but they won't sync with the non-X1 set-top boxes.
Right, and I DO appreciate the fact that favorite channels sync between my X1 DVR and the TV Remote app. It'll be interesting to see how Favorites are implemented in the Xfinity TV app. Will it be an additional Filter that can be toggled, like HD, etc.?
As it turns out, from what I can tell, the additional filter for Favorites is exactly how it was implemented recently in the Xfinity TV app. Am enjoying the fact that we now have Favorites in both apps.
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