We are committed to selling high-quality products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you have purchased. Please make sure that you check your items carefully before they are used or installed.

Distance Selling Regulations

If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any UK home delivery item. This does not apply to items personalised, made to your specification or having been fitted.

To cancel, you can Email us, call 0333 666 8007 or write to us at Customer Services (see "Contact Us" for details) within fourteen working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting as much information as possible. You must take reasonable care of the item(s).