First Quill shipping was very fast. That could have to do with them being only 55 miles away from me but it came the next day. It's no secret by now that the Keurig brewers are famous for failing early but there are measures you can take to make one last as long as you can. From experience that I've had with two other models now DON'T use sink water in these systems. Only use bottled water. I bought a Primo water dispenser and two five gallon jugs. Also every three months use Keurig's descale solution in the machine exactly per directions. And still some may fail so your results may vary. But what to do? They are so great and fast at making a cup of coffee. At first I thought something was wrong with my unit because 12oz of water sure didn't look like 12oz of water but I used a large measuring cup that had oz markings on it and sure enough the 12oz setting came right to the 12oz mark on the measuring cup. If you want a brewer that will put out more than 12oz I would recommend the Keurig Vue Commercial brewer and get the K2V cup adapter so you can use the Keurig K-cups in the Vue brewer. Time will tell how long ours will last but for us it's the best way to make a cup of coffee and the fastest.

I was able to purchase this Upgraded Keurig for our office with the help of our Quill cash that we acquired (which I highly recommend if you are not taking advantage of) We originally had one but with our office usage we needed an upgrade without having to spend alot, which this worked out perfect EVEN the Boss was impressed as how quick it was!! YEA brownie points for ME!! thank you Quill!!

I use this brewer every day and although I have not had it long so far it tops my previous keurig brewers

I drink a lot of coffee on my own 25+ cups a day (my minimum is 25) this doesn't include the others drinking coffee as well....so far I am pleased that we can make cups of coffee/tea seconds apart and the machine does not hesitate at all or slow down

our previous brewers were not commercial brewers and would fail quickly or begin to slow....in my opinion not due to any lack on keurigs part just my part of drinking and making to many coffees

I would recommend Keurig over and over again, I love all 4 machines I have owned (upgrading and so on) even my B60 that I over used and had to replace 3 times (again not keurigs fault) and appreciate the 2 other machine I have triedI would also recommend Keurig due to the fact that they have always treated me fairly when I had any questions or issues (due to over use basically)