Technical Support

Outstanding technical support is our number #1 priority

With more than 25,000 clients around the world, the members of this team are champions of customer service. The department prides itself on providing service to our clients and partners that is unmatched in the industry. As a key element to SherWeb’s success, this department has access to the latest technologies and training.

We want to ensure our technicians are always ready to answer clients’ needs with the best knowledge, efficiency and care. The Customer Service Department is on the front line to respond to clients and partners at any time. They are passionate about technology and their clients’ satisfaction!

Competitive salary and social benefits

Opportunity to provide support for international business clients

Multilingual environment

Chance to develop skills linked to the latest technologies

Possibility for professional growth

Ongoing training

“Every time I answer a support call, I think of the person on the other end of the telephone or chat line. And I ask myself, ‘How can I make this experience better?’ The answer is simple: by giving our clients the kind of service I’d expect if I was the one calling in. After all, that’s what Customer Service is all about, isn’t it?”

JamesTechnical Support, Level 3

“I know one thing for sure. It doesn’t matter what your job title or function is, everyone who works at SherWeb is treated with the same level of respect. And that’s exactly how we treat our clients every day.”

AnaTechnical Support Advisor, Level 2

“I’m proud to be part of a team that is considered one of the best in the cloud industry. I think a culture based on confidence and team work is the reason for the company’s success. I’m thrilled to be part of it.”