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Can not log in to StruxureWare VM after upgrade. The DCE web page may simply continue to say Starting Data Center Expert.

Product Line:

StruxureWare Data Center Expert

Environment:

Version 7.x virtual machine.

Cause:

The upgrade StruxureWare can require use of hard drive resources. If StruxureWare is only provided with the default 18 gig worth of drive space, the system may not be able to reboot after an upgrade. This may also be an issue if the system is under heavy load as the system may also be trying to purge data as fast as it is coming in

Resolution:

Provide additional resources to the StruxureWare VM system. With the default 18 gig hard drive space, 14 gig is earmarked for the OS and only 4 gig is available for data and surveillance images.

Do not attempt to increase the size of an existing drive. To increase the amount of drive space available to a DCE VM, please add an extra drive in the resources view in your VM host. If you increase the drive size, more will be allocated in the host but DCE will still only see the default 4 gig available.