FAQ

Haraldin Kenkä

The company Haraldin Kenkä has boasted excellence in quality and design since it originated more than 20 years ago. Shoe master Nora Harald now designs and manufactures Thyra Gorm -shoes in her cobbler’s workshop located in Katajanokka, Helsinki.

Harald offers fine, hand crafted, made-to-measure shoes and custom leather goods. All products are available from her workshop as well as her online store.

She is planet friendly, respects nature and embraces sustainable development.

Fitting

In our workshop you can try Thyra Gorm -shoes. We are happy to answer your questions about leathers and other materials used. Please contact us by e-mail or phone to make an appointment.

Materials

Thyra Gorm collection´s shoes are manufactured using the best and the safest leathers, thinking about nature and sustainable development. Upperleather is full grain vegetarian tanned leather which is strong but flexible enough to adapt to your feet just after using your shoes a few times.

There can be slight differences in tones and colours between hides. Leathers are bought only few times a year to receive a fresh consigment from the leather factory.

Upper leather has been tested and it is free from harmful substances and it is proved to be 100% organic. Shoe lining is also vegetarian tanned and free from harmful substances. It is strong, colourfree, pleasantly neutral leather that feels smooth to wear.

Most shoe components are attached with environmentally friendly water diluted adhesive. Solvent based adhesive is for example used to attach rubber outer sole.

Shoe´s upper and sole are stiched together with strong polyester threads.

Care instructions

Use thin insoles and change them when needed. Let shoes rest and freshen on a shoe tree between times of wearing them. Shoe trees are recommended to be used daily. Store well cared shoes in a cool and dry place, inside a fabric bag or in a box.

Wipe shoes clean when necessery with a damp cloth. When leather feels dry, apply a thin layer of colourless leather cream onto shoes’ upper leather, sole and heel edges. You can apply more cream after the rst layer has dried and absorbed. Avoid applying too much cream and note that it makes the leather look slightly darker.

Wet shoes need to dry on a shoe tree in a room temperature. Shoes are wearable when they are completely dry and treated with a leather cream.

Replace rubber half soles and heel parts at your cobbler’s. Outsole needs to be changed when the rubber is worn close to the original leather sole and heel. It is wise to have broken shoes repaired on time.

Size chart

Measure your shoe’s insole length from tip to toe to figure out your shoe size and compare the result to the size chart below.

Inner measurement

EU

UK

US

23,0 cm (9,1″)

35

2.5

5

23,6 cm (9,3″)

36

3.5

5.5

24,2 cm (9,5″)

37

4.5

6.5

24,9 cm (9,8″)

38

5.5

7.5

25,6 cm (10,1″)

39

6

8.5

26,2 cm (10,3″)

40

6.5

9

26,9 cm (10,6″)

41

7.5

9.5

27,6 cm (10,9″)

42

8

10

Shop and delivery conditions

Thyra Gorm –shoes are fully handmade after several work stages. Delivery time is from 2 to 6 weeks. Delivery time is affected by eg. multiple orders at the same time, vacations, condition of the shoe machines and other reasons like the entrepreneur’s state of health.

Thyra Gorm –shoes uppers are full grain vegetable tanned leather and each hide has variations in colour and tone compared with the photos in the webshop and Thyra Gorm example pairs. Hide is a natural product and small visible insect bites or damage caused by barbed wire can be visible on the surface of the upper leather. Leather surface treatment with grease might darken leather.

Return policy

Canceling your order does not apply to shoes that have color or other characteristics made in accordance with the requirements of the consumer.

NOTE! We do not provide refunds once your custom ordered shoes enter the manufacturing process.

Posting and shipping

Local pickup
All orders can be picked up from our workshop without any shipping charges.

Postal parcelSending Thyra Gorm -shoes by post we use Finnish postal services and orders will be delivered to your address. Delivery time outside Finland is 2-10 days depending of the destination.

All prices are displayed in euros (EUR) and include 24% VAT. Items shipped outside of the EU are VAT free. Please note that additional customs, duties and brokerage charges may apply depending on the destination and will be collected at the time of delivery. Haraldin Kenkä t:mi is not responsible for these charges. Your placed order represents a purchase order to Haraldin Kenkä t:mi. The sale becomes binding when we receive payment and dispatch the order to you.

Payment methods

Payment by bank
Checkout Finland Oy (2196606-6) transmits the payment to the merchant. You have access to all the Finnish banks’ payment buttons, which means you can pay with Nordea, OP Bank, Säästöpankki, POP bank, Danske Bank, Handelsbanken, S-Bank, the Bank of Åland and LähiTapiola Bank. The payers account statement will show Checkout Finland Oy as the receiver of the payment. The payment will be transferred to the merchant by Checkout Finland Oy.

Payment by credit card
Payments by Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards are available. Card payments are made safe by Nets SSL-secured payment method. The web shop or Checkout Finland Oy has no access to your card information. No card information is stored in our systems. Verified by Visa and MasterCard SecureCode verification are enabled if active on your card.

This shop uses services provided by Checkout Finland Oy (2196606-6) for card payments. The web shop works as a marketer of products and services, as well as a supplier of products to the customer. The web shop is responsible for the statutory trade-related and self-determined obligations. With credit card payments, the trade is between the client and Checkout Finland Oy. Checkout Finland Oy is responsible for the obligations and claims related to card payments. Checkout is shown on the payers card invoice and transmits funds paid by the customer directly to the merchant.

Mobile payments
Masterpass is a digital payment method solution for online purchases. Masterpass is developed by Mastercard, and available via your bank.

The way we use information:We use the provided information to maintain the relationship with the webshop customers and to communicate matters concerning orders and delivery.

The information we collect:Customer name
E-mail address
Billing address
Delivery address
Phone number
Received orders
Tracking information of orders
Payment method of orders

How we collect personal data:
We collect your personal data directly when you order our products.

Retaining your personal data and sharing your information:The information will be held as long as the customer relationship is valid. The information of a registered customer will be removed upon request. We may share your information only with the payment processing service (Checkout Finland Oy) and delivery service provider (Posti Oy).

Privacy rights:Registered customer has the right to check their personal information, to demand the correction of incorrect information and otherwise resort to their rights compiled in the personal information law. All request concerning privacy rights will be answered by the contact person.

Cookies

Haraldin.fi uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser, and they are widely used in order to make websites work, as well as to provide information to the owners of the website. Without certain cookies, some areas and functionalities of a website will not work (e.g. shopping carts). By continuing to browse our website, you agree to our use of cookies.