3 Ways Employee Satisfaction Surveys Can Help Your Business

June 10, 2016

You’ve worked hard to create an exciting and challenging business environment for your employees. But no matter how much planning has gone into creating the perfect work environment, the most important tool to improving your business culture is knowing how your employees really feel about where they work. TeleRep can help you learn about your employees and their habits by conducting an employee satisfaction survey that gives you a better understanding of three main aspects of your employees attitudes.

Employee Productivity

An employee satisfaction survey can help you understand your employees’ productivity by asking questions about their attitudes and burnout factors. Questions like “Do you feel you respond quickly and courteously to fulfill customers’ needs?” and “How would you grade your overall productivity in getting the job done?” help gauge how productive employees are, and how productivity could be increased.

Employee Satisfaction

Surveying employees on passion factors, workplace climate, and competitive intelligence help determine how satisfied employees feel. “Does your work give you a feeling of personal accomplishment?” and “Are you satisfied in your current position?” are just examples of the types of questions used when determining employee satisfaction. Having the data from an employee satisfaction survey will allow you to understand what your employees expect from you as an employer.

Employee Retention

Sample questions like, “Does the Company do enough to keep employees informed about matters affecting you,” or “How satisfied are you with the information you receive from management on what is going on in your division?” are a good way to find and address possible employee retention problems. Since productivity and satisfaction are key indicators of employee retention, the data received from an employee satisfaction survey works in conjunction to help your business and employees improve in all three areas.

Let TeleRep Conduct Your Employee Satisfaction Survey

Collecting information about the performance of your business is vital if you want to expand. Surveying clients, customers and your employees uncovers information that directly affects our best practices.

Achieving the most accurate, and unbiased, results is one of our specialties. Our surveying experience allows TeleRep to conduct satisfaction surveys in a smooth and efficient manner. The data we collect is made available to you electronically, almost as soon as it’s recorded. Contact TeleRep today about our satisfaction survey services at 800-638-2000.