Online reviews are an important part of the travel planning experience; according to studies, 95% of travelers read reviews before making a booking decision. For hotels, this means that monitoring their online reputation and responding to reviews is incredibly important. In fact, nearly 80% of travelers say that seeing a management response makes them feel like the hotel really cares about its guests.

TrustYou Radar, a new, mobile-based app from TrustYou, gives hoteliers the possibility to analyze and react to reviews while on the go, analyze and track their performance against competitors and get a full overview of their hotel’s reputation on their mobile device.

In order to respond in a timely fashion and gain more guest feedback, Elite Hospitality Group recently started using TrustYou Radar, with promising first results.

Sarosh Aibara, Chief Operating Officer, Elite Hospitality Group:

"We were looking for an efficient, time saving solution to manage our guest feedback, so when we found out about the new TrustYou Radar app, we immediately gave it a try. Needless to say, TrustYou Radar was incredibly easy to use and saved us a lot of time when handling customer reviews, allowing us to stay alert and to respond instantaneously."

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Namba Oriental Hotel is located in Namba, Japan, known as the center of Minami (South) area of Osaka. In January 2016, they decided to invest in TrustYou’s guest feedback platform to have a better understanding of their guest’s needs. Namba Oriental Hotel has been using TrustYou’s platform on a daily business, including Analytics and Meta-Review… read more »

The Italian-based travel portal Jollyticket integrated TrustYou’s Meta-Reviews and widgets on its website in December 2015. By collaborating with TrustYou and making use of the Meta-Review and the TrustScore, Jollyticket now offers travelers a quick and useful insight into a hotel’s online reputation. This leads to a faster and easier searching process, enabling Jollyticket to… read more »