Couldn't get a place in the cbd so this was the next best option. And it was a pleasant stay. Friendly, helpful staff, comfortable room, and the surprise of L'Occitane products in the bathroom.
No restaurant onsite, but they do room service. The bacon and egg roll and mango smoothie hit the spot each morning for me.
Easy bus ride into city too, with bus stop 50 metres away from hotel.

G0Mac

15/11/2016
,
Canberra

4

« A good alternative to central Sydney »

I needed to visit Sydney on business recently but was put off by the high prices of the hotels in the city centre. However I came across this hotel which is on the edge of the city but not so expensive. It is close to the light rail line and there is a bus to the city right outside. There are also lots of cafes in area.
I booked by phone and the person was quite pleasant, although they forgot to send me an email confirmation of the booking which I had to remind them about. The hotel itself is very non-descript as it has no signs outside for some reason. I had a car and used their small carpark under the building, but note that it is very tight. I probably should have just parked in the street.
The check-in was easy and the receptionist was quite friendly. The hotel rooms are placed around a open inner courtyard which looked like it had been done up recently. One problem though is that noise echoes around the courtyard which was particularly bad when other guests gathered in the middle of the courtyard to chat.
The room itself was very pleasant with all the usual amenities, and I had a good night's sleep. It was at the back overlooking the back lane and adjacent houses so very quiet from that direction.
All in all I would be happy to stay here again.

Cheryl W

27/10/2016

1

« Ordinary rooms but horrible service »

We own a local business and stay often. Despite being placed in a room next to the lift shaft and enduring the noise all night we still found it convenient to stay the weekends.
Until, we booked for one night and decided to stay the extra night and the rude and aggressive receptionist did not honour the rate that was published online. After 10 minutes of questioning her as to why she could not honour the rate, we cancelled both nights. The hotel has lost a possible 26 room nights per year. There is a lot to be said for customer service. Will never stay again.

Diahann C

25/10/2016
,
Brisbane, Australia

3

« Business trip trying something different »

Well probably would have to agree with most comments.
Staff super friendly. And live the bathroom layout and the way the accessories are laid out.
However the rooms are very small but bed is comfortable. There is definitely effort in the refurbish and for the most part it is lovely.
I was located right next to the lift which surprisingly isn't as loud as I thought but the road noise was louder.
The aircon was difficult to figure out and you have to be very careful on the security of the room door, it stuck in the close and didn't latch unless checked.
Good for the budget traveller. Close to the light rail and buses. Walking is even an option for the trip into the city.

elimac3978

25/10/2016
,
Hobart, Australia

4

« Best kept secret »

On a recent business trip to Sydney I stayed at this hotel. Although I had the street number there is little indication from outside that I had arrived at the destination. The taxi driver was helpful in this instance. This is a clean, modern hotel. Whilst my room was small it was more than adequate for my needs. The hotel doesn't have a restaurant but room service is offered. With lots of restaurants and cafes in the immediate vicinity there is food to suit all tastes.
The city is well served by public transport making this an ideal destination for tourists

Lorraine B

19/10/2016
,
Coolamon, Australia

2

« Check room first and watch payment methods »

We stayed in room 317 on 17th Oct 2016. Tip is to see the room first and watch how you pay. The hotel demands a room deposit of $100 on top of the room fee paid upfront. They photocopied my Drivers Licence saying it was their policy to record ID. I requested they destroy the copy in front of me which he did. The money was debited from our savings account immediately and the desk clerk kept telling us it was only on hold. We showed the Internet banking and he kept saying it would be returned the next day. Watch out for this as it took us 5 days to get the money released and then we paid $170 including $15 parking. The agreed amount. The room is located on the top floor but you have to enter the room via an outdoor glass walled balcony. Lucky for us it didn't rain. It was a long walk from the elevator. There was a nice view of the deck area on the floor below on the way. The room looked clean on entering but there was paint peeling on the wall and the shower has a small glass screen with no fan so you can't dress in there. We found a cleaner working on the floor to remove our chair cushion because it had white sticky liquid stains that I don't want to guess the origin. She was lovely and fixed it immediately. The king size bed had a mattress joiner that was like sleeping with a pool noodle in the centre of the bed. We went out for dinner and didn't discover it until we went to bed at 10pm. We phoned the desk and left a message. This call was not returned. This is our second visit and we gave it another chance because of location, cheap parking and they are rennovating. It was very disappointing again.

danielpX4762AF

16/10/2016
,
Bellingen

5

« Outstanding in every regard. »

I cannot rate my stay at The Haven highly enough. The staff went beyond all expectations to make this stay a highlight of our holiday. Particular thanks to Michael who made us feel especially welcome, we will most definitely be back. Very clean, modern & convenient.

June d

14/10/2016
,
Urunga

2

« Too cool for school »

This motel was definitely about style over substance . It might be cool to have minimal signage i.e. an A4 placard at knee height in the window but it gets tiring when the taxi driver goes up and down the street 3 times to try to find it. It might be cool to have only a partial glass partition in the bathroom but not when all the water cascades out of the shower and onto the slippy large tiles. Reception staff contradicted what I had been told over the phone about room service and definitely had a take it or leave it attitude. When I asked about a cab I was pointed to the street.

enjoytraveladelaide

25/09/2016
,
Adelaide

4

« Great location »

Hotel has been refurbished recently. The double rooms are noisy as near the lift well. They are also pretty small, Ok for a few nights only. Ask for a queen at the back. Very convenient location with pubs, good restaurants, cafes, supermarket etc all on Glebe Point Rd. Also frequent buses, maps available at the hotel. Can take to Balmain for example or to the city.

Roaming_Concierge

19/09/2016
,
Hunter Valley, Australia

1

« Not Impressed »

I booked my accommodation over the phone on a Tuesday directly with a receptionist for a one night stay on a Saturday during an event weekend. The guy I spoke with was very helpful, reserved a parking spot and told me of some of the restaurants in the area. This was great.
I then went to check in on the day only to be told that my booking did not exist and that they were booked out. Admittedly I didn't receive a confirmation email, which is probably a mistake on my part not to follow that up, but then should I have to double check the receptionist? I just phoned them up directly and last time I checked, that's their job! There was a half hearted apology, followed by a token effort of two minutes fluffing about on websites to find alternate accommodation for the night.
I ended up sorting out an alternative myself after half an hour of searching on their business center computer, but not once did any of the staff come to see how I was going or to offer any further assistance. Pretty rubbish service if you ask me.
They have certainly made sure that I won't stay there again, which is a shame as the property is in a great location and looked to be in reasonable order, but I couldn't possibly trust them to handle my accommodation again.

Mishka1203

10/09/2016

1

« Never again...... »

Our visit started off well as we arrived early at 10:00 am, were greeted with warmth and left our bags with reception until our room was ready. Came back from the markets at 4:30 pm and were allocated a room (112). Get up the stairs and end up outside our room to be greeted with a door held wide open by dirty laundry, and a little girl playing on an iPad on the floor. So I go back downstairs thinking a simple clerical mistake had been made. But no it was definitely our room that was still being cleaned at 4:30 pm with a wide open door and kid in tow. No worries-a bit unprofessional but just a mistake. So we were moved next door to 111 and immediately on entry our noses were immediately assaulted by a fairly strong mouldy/wet dog/damp/slight sewerage smell. By this stage we were over it and just wanted to relax so we opened the balcony door and chocked open the front door to hopefully air out the room. We tried to stick it out and even put some scented soap on the bed to try to disguise the smell. We eventually tapped out, admitted defeat and called reception. She took a bit to arrive but only because she had organised another room but also grabbed a can of air freshener! She was really good about it and asked us to check our third room (110) to ensure it was acceptable prior to moving. We did a smell test, moved our stuff and transferred rooms. While the room didn't smell of wet dog anymore, there was a lingering smell of cigarette smoke. After the previous shemozzle we just accepted it. That was until we looked at the bedspread-it had about 10 long black/brown hairs on it. Considering my wife is a blonde and I have a shaved head they definitely weren't ours...they looked suspiciously like the cleaner's. So that was nearly the end of the debacle.....other than the fact that I saw a jumping bug in the bathroom that looked very similar to a flea....hopefully I am wrong and I have a very restful sleep-I probably will as my wife won't we able to climb over the Great Wall-ish like mound down the middle of the bed.
In all seriousness the reception staff has been great dealing with the issues, the rooms are furnished tastefully but the cleaning really needs to be looked at-it's pretty bad when you want to turn the lights off to pull back the covers of the bed.....

Prasanth_Rajan

07/09/2016
,
Bengaluru (Bangalore), India

3

« Good restaurants around »

Hotel is okay - well maintained rooms with a balcony. Good storage options too. Food is a problem with nothing in-house. Fortunately the Glebe Pt St has so many variety of restaurants that there is very good choice within 5 minute walk.
In my specific case the AC was not working. I was given a workaround when I arrived which did not hold good. After 4 days another executive gave another workaround that helped and stayed.

Naomi M

30/08/2016
,
Shellharbour, Australia

3

« Refurbishment a bib of a let down. »

Last time I was at this hotel was about 20 years ago. It has recently had a complete refurbishment and I was interested to see what they had done with it.
Unfortunately just a few things let it down.
The staff were as helpful as they could be but they can only work with what they have got.
The rooms while having been completely done up have not been repaired.
Our room had evidence of the roof leaking. This had taken off the paint from the wall and also damaged the print on the wall. The door to the room didn't close properly and you really had to give it a hefty push to get it to close. There was already evidence of mould in the bathroom which was a bit of a surprise.
Our main issue was of the heating and cooling.
We went to turn on the air con to go to sleep but it came though as heating. Apparently the air con in multiple rooms is connected and there is no way to get the temp you want you have to go with what it is set on. Either heating or cooling. It was on heating. We could not open the door as we would have heard buses going past all night and the bathroom window had super bright lights shining through so couldn't open that either.
So we didn't sleep very well as we were too hot. This was a winter night.
To not be able to control the temp is really not good enough. We may have ventured to leave the door to the balcony if there had been a lockable flyscreen.

stutravel

30/08/2016
,
Sydney, Australia

4

« Good hotel, good value »

The upgrade of the old dilapidated Haven is very welcome. The new hotel is a good place to stay, especially in Glebe which is one of the most delightful suburbs in Sydney. Proximity to the city is also good and a simple bus ride or $12 taxi ride into the city. Staff were pleasant and helpful. Also considerably cheaper than the city hotels.

276brendanf

27/08/2016

4

« BW Glebe »

Hotel presents well with good 24 hour reception, there were no items in the mini bar, however you can order drinks etc. from Reception. I find this to be short of top class, also there is no pay tv so tv viewing is limited to free to air stations. Overall though the hotel is in a great location with plenty of food options near by. I would recommend this hotel to anyone as it is clean and neat.

trymee

25/07/2016
,
Sydney, Australia

4

« Modern and Clean »

Stayed in a twin share room just as the renovations were completing. The rooms are modern and clean with air-conditioning and a big screen TV. Front desk staff were also friendly and helpful. On the downside, I thought the rooms were a little on the small side, the bathroom was very compact - one needed to manoeuvre on to the toilet and the shower construction poorly thought out - water went everywhere. The walls are also paper thin, we heard every word, knock and bang of guests arriving and departing other rooms - needless to say the morning checkout period was a noisy affair.
Our stay was comfortable and wasn't unpleasant, but I found myself overlooking it on all trips since because there is better accomodation available for the same price or less.

Mary B

13/07/2016
,
Seattle, Washington

1

« Princess and the oea »

There is absolutely no evidence to indicate that the building at 196 Glebe Point Road is a Best Western motel. When I mentioned this to receptionist he said there was a problem because of all the heritage buildings in the area yet across the street all commercial premises had signs!
I didn't sleep a wink due to the uncomfortable ridge in the middle of the king size bed. The shower controls were totally a mystery and finally with many random manipulations I achieved hot water. Aesthetically unusual decor with strange curtain completely oversized for narrow window but yet didn't successfully cover window. No shelf in bathroom to hold anything. Parking an extra fee.

Sheridan B

22/06/2016
,
Sydney, Australia

5

« Haven with a city view »

Very conveniently located on Glebe Point Road with access to bus and light rail. Restaurants and cafes abound as soon as you step outside your door.
Amazing view from the balcony on the top floor of the city lights.
Balcony doors open, a breath of fresh air uncommon in many hotels these days.
Friendly staff at check in and during the stay.
Clean and comfortable rooms, nice amenities in the bathrooms.

squeezageeza

04/06/2016

1

« Livid festival and livid at this place »

My haven experience started with out keys not working to get in. I had a cab waiting so i said can i pick it up when i get back and are you a 24hr reception. She said yes and no problem.
I came back to a locked hotel with no reception. I had to sleep outside in the rain until someone opened up. When i got angry at the reception i was told cant you read the sign and he pointed at a be back in 10 sign. He was gone for at least an 90mins.
Apart from that experience this place is over priced half attempt at a motel at best. There is no swimming pool.

Working-Nick

02/05/2016
,
Wagga Wagga, Australia

3

« Affordable stopover in Sydney »

I have watched this hotel progress through the renovations over the last few years. There is now a lift, gym and open air space.
The rooms have been upgraded. The bathrooms whilst small are functional, yet you do get the floor wet with the shower.
Bed is comfortable and the room is adequately equipped, the day lounge is ideal to lie back in and read a book.
Best of all is the restaurants surrounding ... so many choices. There is also a couple of second hand bookshops to pass time.

AussieOy

23/04/2016
,
Australia

3

« Just OK considering the price »

We had a twin room on first floor. Decor is modern, wifi is included and runs well, bathroom accs are good, in-room coffee facilities appreciated (only instant - pod would have been much better considering the room price!), very little street noise (our room faced the side road). Pretty cramped throughout but OK for a night or two. Only problem here is that the internal walls must be very thin- we got a lot of noise coming from the other rooms - coughing, talking etc can all be heard and I was woken during the night by the amorous couple next door (thankfully they were quick). Also - there is no BW sign at the front at the moment, so you need to know the name of the side road. I'd stay again because the location is close to my daughter's house, otherwise I'd probably find something a bit cheaper elsewhere.

Brisboi77

09/04/2016
,
Brisbane, Australia

3

« I really want to like this hotel! »

I really want to like this hotel, and I do, there are just a few things they need to work on
Pros:
- Great location in Glebe with shops, restaurants and beautiful tree lined streets all around
- Access into the CBD is very easy via bus (bus stop across the road), light rail (5 min walk) or walk
- Free wifi
- Refurbished rooms
- Nice toiletries
- Very good staff (mostly)
- Quiet rooms
- We got a really good room rate
Cons:
- Refurbishment has been done a little cheaply (sink tap was wobbly, toilet seat keep moving off to the side
- Bathroom design means water from the shower tends to go everywhere
- Cleanliness was a bit of an issue (lots of hairs in the carpet and in the bathroom). I actually asked for the carpet to be properly vacuumed and this didn't even seem to help.
- There was water damage down the wall in our room (the damage left white streak marks over several metres and the paint was starting to peel back. This needs to be fixed.
- One male staff member that I dealt seemed to have the standard answer of no or I don't know. When we checked in, we asked about the Glebe markets and he didn't know anything about them. We asked the same gentleman about a late checkout and he said no (another guy later told us it was fine...). A little bit of work needs to be done on customer service there but for the most staff, the staff were great.
Overall, I would stay here again. They just need to step up a little maintenance and cleaning wise.

Glenn S

22/03/2016
,
Yass, Australia

5

« Great Location »

We have made this our base for visits to Sydney.
The renovations are now finished and the results are pretty good. We had room 306, fronting on to Glebe Point Road, which had views to the city including a little of the harbour bridge. Excellent sleep with no traffic noise to speak of. Staff were really good, especially the guy who service our room.
We intend to use this place again.
Transport and restaurants in the area were first rate.
If you are looking for a place to stay with easy access to the centre of Sydney plus great ambience, this may be the one.

2232JixTraveller41

21/03/2016
,
Miranda, Australia

5

« New hotel - very good experience »

It is a new hotel - everything is bright, clean and fresh. It is located on Glebe Point Rd - an absolute haven for shopping and dining. There were so many classy dining establishments within a short walk, we were truly spoilt for choice. Will definitely stay again - Winnie on the front desk was lovely!

SwaneyDee

17/03/2016

3

« Rushed renovation »

Initually the room was fresh and new. Big flatscreen to zone out infront of. Bathroom was very small but for the money I didn't expect too much. Recently renovated but seemed rushed with no attention to detail. Room 107.

Danny K

11/03/2016
,
Vancouver, British Columbia, Canada

4

« Great value option close to Darling Harbour »

Fronted by the indomitable Michael at the check-in desk, this is a great value location for anyone needing to get into Darling Harbour - just 3 stops down the light rail line - or the city, which is 20 minutes by bus. Both those destinations are also walkable in 30-45 minutes, though it was pretty warm in Sydney the week I was there so walking in a suit was not really happening. Having spent the work week at the Haven, it is much better value than the dog box budget offerings at Darling Harbour. The surrounding Glebe Point Road area is a delight, with great food options from 6 am until late at night. Spacious recently reno'd rooms with a reasonably sized bathroom (L'Occitane soap, shampoo and conditioner on tap), workable shower pressure, and all linen sparkling. I enjoyed the balcony one evening though it only really works for rooms further away from the busy Glebe Point Road - try get a room numbered X06 and higher. In particular avoid room numbers 101, 201, and 301 which face right onto Glebe Point Road and would be very loud with the buses and traffic. Another tip is that you can avoid the $15 per night hotel garage parking charge if you're getting to Glebe after 4 pm and leaving before 10 am, as there is a fair number of street parking places with a 2P restriction but that only applies from 8 am to 6 pm. Very friendly and helpful staff who left no stone unturned to make my stay comfortable - they could teach the prestige chains a thing or two.

Babeliens

10/03/2016
,
Singapore, Singapore

5

« Great value for money. Nicely situated »

I choose the place because it seemed a good deal. In fact it was more than that. The place is nicely situated in Glebe where there are lots of restaurants, coffee shops, markets. Not very far from central.
The room I had felt spacious, light, very clean. A clear effort was made to accommodate guests as best as possible. Staff were really friendly.