IBM Emptoris Services

Global companies need to realize the benefits of their investment in technology solutions as quickly and as extensively as possible. To enable that, IBM offers a flexible and scalable suite of services to expedite and extend the value of IBM Emptoris Strategic Supply Management solutions for Procurement that can be tailored to meet a company's unique needs and business objectives.

IBM service professionals not only have a deep knowledge of Emptoris Strategic Supply Management solutions, but also a deep understanding of the technology and business requirements that underlie successful spend, supply and contract management strategies. Services include:

Consulting Services

Services to maximize solution adoption and ROI, as well as develop best practices, opportunity assessment and sourcing event management.

Technical Services

Software Installation – Technical Services for a behind-the-firewall software implementation designed to aid your organization in the installation of development, test, and production sites.

Technical Launch Support – Technical Services for launch support is a follow-on service to the software implementation to assist customers with the planning, coordination, communication, training and change management necessary for a successful global roll-out.

Technical Performance Audit – Technical Services performance audit includes an assessment of solution usage patterns and development of recommendations for performance-enhancing configuration and usage modifications.

Spend Analysis Program Design – Services to assess existing processes and sources of data, review the strengths and weaknesses of existing analysis, and determine how best to deliver comprehensive spend visibility.

Support Services

Range of Access Points – Global phone, email and Web based support is available for both users and suppliers. There is also a self-service Web portal that contains a robust solution knowledge base, Q&As and FAQs.