If your provider has a HICAPS machine, you can simply swipe your CUA Health card and have your claim processed immediately. All you will need to pay is the difference.

If your provider doesn’t offer HICAPS, pay your bill and submit your invoice and we will refund your claim direct to your bank account. This can be done via the CUA Health Mobile Claiming app, via Online Services, in a branch, by fax or by mail. If you submit your claim online or via the app, just snap a photo of your invoice and any claims up to $300 will be processed immediately.

If you have any complaints or concerns, please call 1300 499 260 in the first instance and ask to speak to a member of our staff who is appropriately authorised to deal with your concern, or email us at cua.health.correspondence@cua.com.au. They'll also assist you, if required, to provide an official complaint in writing to verify our records. If your concerns cannot be dealt with to your satisfaction immediately, the matter will be referred to management. If the issue has still not been resolved five working days after your initial contact, we will notify you in writing as to the reason why and how long it will take to resolve the matter.If you’re not satisfied with the outcome of any complaint, you may contact the Private Health Insurance Ombudsman by: