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Receiving error 6-402, what can I do?

6-402 errors can appear for a number of reasons, but are most often received when you're trying to view content that has been blacked out, is expired, or is no longer available.

Choose an option that best fits what you're watching to troubleshoot or let us know about the issue:

I'm getting this error watching on a smartphone or tablet

If you're seeing error 6-402 while viewing on an Android phone or tablet, iPhone, iPad, or iPod, first make sure that location services are enabled:

Enable location services on iPhone, iPad, or iPod

Enable location services on Android phone or tablet

From the device home screen, tap Settings

Select Privacy > Location Services > Sling TV

Ensure that While Using the App has a check mark next to it

From the device home screen, tap the Settings icon

Select Location > Google Location Reporting > Location Reporting

Toggle the switch to ON

If you still receive this error after enabling location services, your program may be blacked out specifically on mobile devices such as smartphones or tablets. Try viewing on your TV, or with your Google Chrome browser on PC or MAC by visiting watch.sling.com.

I'm getting this error watching sports

If you're receiving a blackout message when trying to view an NFL, NBA, NHL, or MLB game, double-check to make sure you game isn't on another channel. Sometimes games are blacked out on a local channel or regional sports network, but not the national broadcast. Be sure to check all available channels for your game. National broadcasts for each league are typically available on the following channels: