I would suggest contacting them for a question like that. As we could never know. Everyone's location and situation are different.

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Assuming your order didn't get lost, I'd assume that they didn't have what you ordered in stock. Troi posted this back on page 354- If the inventory is in stock it will ship the same day or the following business day. If its within the US the package usually arrives with standard shipping in 2 to 3 business days.

Order specific questions are always better directed to the company directly.

This is just a quick note on response times and expectations. With the holiday season upon us, we are literally answering emails from the time we get up, til the time we close. Opening multiple support tickets within hours of each other only slows down our response time. If you ordered a Swagger tube, we have told everyone that ordered one that it would be 2-3 weeks before they come in, so if you are wondering where your order is, we are awaiting inventory before it ships out. We are nearing the end of the 2nd week so my expectation is that they should arrive (hopefully) next week.

We are still a very small team dealing with a growing business and while business has been good, even at our price point, we aren't nearly at the margins weneed to be on an equal playing field as other vape manufacturers from a profitability standpoint. This is not a problem of our customers but this is the reason why we haven't been able to scale up on employee resources as our company grows. The good news is, we've poured all the profits that we've made back into the company and slowly but surely, our margins are getting better and better so we should be able to expand in the next 3 months or so... but in the meantime, it's SliM, Troi, VaporRing, and myself answering on average 200+ emails a day each.

I know that everyone wants an answer as quickly as possible but rest assured, if you haven't gotten one, it isn't because you are being ignored. We are answering ALL emails in order that they were received and as you can imagine, with the holiday season, we have a bigger backlog than usual. OK, back to your originally scheduled program.

With the holiday season upon us, we are literally answering emails from the time we get up, til the time we close . . . it's SliM, Troi, VaporRing, and myself answering on average 200+ emails a day each . . . I know that everyone wants an answer as quickly as possible but rest assured, if you haven't gotten one, it isn't because you are being ignored. We are answering ALL emails in order that they were received and as you can imagine, with the holiday season, we have a bigger backlog than usual. OK, back to your originally scheduled program.

This is just a quick note on response times and expectations. With the holiday season upon us, we are literally answering emails from the time we get up, til the time we close. Opening multiple support tickets within hours of each other only slows down our response time. If you ordered a Swagger tube, we have told everyone that ordered one that it would be 2-3 weeks before they come in, so if you are wondering where your order is, we are awaiting inventory before it ships out. We are nearing the end of the 2nd week so my expectation is that they should arrive (hopefully) next week.

We are still a very small team dealing with a growing business and while business has been good, even at our price point, we aren't nearly at the margins weneed to be on an equal playing field as other vape manufacturers from a profitability standpoint. This is not a problem of our customers but this is the reason why we haven't been able to scale up on employee resources as our company grows. The good news is, we've poured all the profits that we've made back into the company and slowly but surely, our margins are getting better and better so we should be able to expand in the next 3 months or so... but in the meantime, it's SliM, Troi, VaporRing, and myself answering on average 200+ emails a day each.

I know that everyone wants an answer as quickly as possible but rest assured, if you haven't gotten one, it isn't because you are being ignored. We are answering ALL emails in order that they were received and as you can imagine, with the holiday season, we have a bigger backlog than usual. OK, back to your originally scheduled program.

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I'm a very fast typer and great with sales On that note I'll most likely be looking for a new job/location in the next month or so.... hint hint

Received the shipment yesterday. Did some serious 502 stress testing. Set at noon, it doesn't seem to get hot enough to create thick vapor. I've been using it at a 1:30'ish level. That seems to work well for the first two inhales, but it does give off a lot of popcorn flavor on the third. I've found that if I stoke it a little on the first draw, like I would my pen, I can create a much thicker first inhale. That allows me to take the quarter gram in two inhales. A quarter gram is around the max I've felt comfortable cramming into the tube.

Of course the first thing I did was grind up some Girl Scout Cookies. Not actually a hard test for the Cloud because even my VripTech/HeatGun combo can serve up two hits of the thin mint flavored awesomeness without trouble. The real difference was the cloud/HT had absolutely no draw resistance. It allowed me to quickly create THICK clouds. To do that with my old combo, I'd have to slowly milk up a hit like that in a chamber. Anyway, the taste was amazing and I wanted MORE! I decided to fill up both bowls with the Fucking Incredible (which has the longest white hairs I've ever seen and tastes like most 25%+ THC strains... awesomely) and see how fast I could finish off the half gram. Luckily I hadn't gotten stressed enough to bite my nails in the past week, so I could pull the bowls out, but I really need to get a tool to make it easier. I remember someone had a post where he had paperclips or something on it. Anyone remember what page that was on? Anyway, the half a gram of the F.I. knocked me on my ass. The Cloud certainly did the trick.

It doesn't blow my old VripTech/Heatgun setup out of the water, but it certainly is better. The only downside is the amount of flower that can fit in a hit. My old combo could hold a gram and all you had to do was give it a quick stir to get 4-5 inhales. This problem is easily solved with a little G13 CO2 extract-- and it will get less annoying when I put together some easier way to swap the chambers in/out quickly...

I hope everyone had a great time celebrating 502 day. The cloud helped make that historic day very memorable to me.

PS: Manual needs to be updated to mention the blinking red/green light means it shut off after an hour. I looked like a jackass trying to hit a Cloud that wasn't heated up.

In order to better serve our customers, we have introduced a new support system. We are now using Desk.com to manage our tickets and will provide us with a faster and more efficient way to answer all of your questions. We will be adding more articles to our FAQ and each ticket will be time stamped so we can how fast we are following up and closing out tickets. You can access our support side site here: http://support.vapexhale.com/

Hey everybody. Here's a little story for you. It started back when I lived in California, which was roughly three months ago. I moved to northeast Iowa on September 11th, 2012, driving across the country with all of my possessions. I had recently started smoking again, following a nearly two and a half year hiatus post cancer (I am a cancer survivor, among other things), and life was good.
Over the course of my late teens up until about 20 years old, I had smoked a wide variety of different ways. Pipes, Joints, Spliffs, Blunts, Chillums. Keef and hash and oil. Various edibles. At a certain point a couple buddies and I got ahold of a Volcano, and spent a great deal of time heavily stoned, transported to a perpetual and blissful unconsciousness.
When I was 21, I discovered I had cancer, and dealt with surgery and the chemotherapy that followed. Post chemo, I recommenced smoking, and it was like liquid light pouring down the back of my spine and diffusing into every pore of my body. This lasted for about two months until I started getting suicidal visions, which they refer to as suicidal ideation. This concerned me enough to stop smoking. I didn't touch weed once for around two and a half years.
Then, one day I decided I was tired of being unhappy, so I smoked a joint for a much needed shift in perception, and realized I was caught in the tightening grasp of my ego. It wanted me scared. Scared to live the life I dreamt of.
About three months later I was moving to Iowa: my life was in the middle of another major change. I started working for my family's business, where I continue presently, helping my parents and getting enough money to keep me going while I record my first album.
Here's the thing about Iowa. It's wonderful, but in the winter, it gets very dry because of the heated buildings, which irritated my lungs enough to affect my singing. This wouldn't do, so I remembered that a friend of mine let me try his VXC once, and it was a 'one hit and done' sort of thing. So I talked with him about it, spent a good amount of time lurking this thread, and pulled the trigger on a Cloud last week. It got here tonight, and I am writing this from the vantage of my first cloud. All I have to say, my brothers, and my sisters here:

...We are now using Desk.com to manage our tickets and will provide us with a faster and more efficient way to answer all of your questions... ...You can access our support side site here: http://support.vapexhale.com/

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When I go there from front page, my Chrome warns me with big red background it can be malicious. Because of desk.com redirection. Can it be done like that Chrome isn't paranoid of that? It can scare people to go there.

Though I am going to need some more elbs soon. I had used the High times code w/ my purchase but had only received the two. If i order a set of elbs will I then get another free pair ?

thanks

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I suggest you contact VXC support. A few posts before your's StoneMonkey55 posted the following:

In order to better serve our customers, we have introduced a new support system. We are now using Desk.com to manage our tickets and will provide us with a faster and more efficient way to answer all of your questions. We will be adding more articles to our FAQ and each ticket will be time stamped so we can how fast we are following up and closing out tickets. You can access our support side site here: http://support.vapexhale.com/

When I go there from front page, my Chrome warns me with big red background it can be malicious. Because of desk.com redirection. Can it be done like that Chrome isn't paranoid of that? It can scare people to go there.

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It's an SSL masquerade warning that appears when going to Support from the VXL main site, but not when going directly to the support.vapexhale.com url. The issue appears to be that the VXL domain doesn't include a certificate for its redirect through *.desk.com. FF, IE, Safari, and Opera will throw this warning, too. VXL needs to obtain the certificate from its domain hosting service.