We value your feedback

We are committed to continually improving our service to customers and to do that we need your feedback.

From the end of this month an independent research agency (MEL Research) will be contacting a sample of our customers every quarter to ask a selection of questions about your experience of our service. All responses will be strictly confidential and LYHA will not be told individual customer's comments unless there is something specific you wish to raise with us.

We hope that by switching to more frequent telephone rather than paper surveys, we will get a fuller picture of how we are performing - what we're doing well and where we need to make improvements.