G930 "disconnecting"

my G930 is disconnecting randomly, as if it were out of wireless range (green light blinking), but I'm right next to the reciever. It does not reconnect unless I unplug and re-plug the wireless reciever. Not even the clip-in-the-pin-hole method works to reconnect it.

Some weird thing I discovered is when the headset's sound stops, if I'm fast and put the mic down and up right away, the sound usually (not always) comes back and it will play as normal until it disconnects again.

Re: G930 "disconnecting"

After running some tests with my G930 and a bunch of other wireless devices in my house, I figured out what may be the cause of all the disconnects. I have discovered that whenever someone activates the WiFi or calls my landline phone (Which is an older 2.4GHz cordless phone) the headset disconnects. The best thing to do is move your higer-powered wireless devices/transmitters (Routers, phones, etc.) away from the receiver (at least 10-20 feet [3-6 meters] away from it. Lower-powered devices (such as USB dongles for other wireless devices like mice, keyboards, and bluetooth are not powerful enough to disrupt the headset's transciever.) It stopped disconnecting completely once I did that! Try it! Hope this helps!

Re: G930 "disconnecting"

I am sorry to hear that your G930's are disconnecting. The last reply sounded positive. please keep me abreast of any further developments of this reply.

Otherwise, please contact your Customer Service department of your region. There may be something they can do.

Regards,

Kevin

Knowledgebase | Downloads + Get Parts | Contact Support | Manuals | Warranty | RebateIf a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.

Re: G930 "disconnecting"

I just came in to post that I changed the wireless channel to 11, and it still did not work. It disconnected twice in the past 30 minutes. So I completely unplugged my wireless router from power, and it still disconnected. I am going to call Customer Support to see if I can downgrade to the wired model, and get a credit for the remainder of the price.

Re: G930 "disconnecting"

Well, this is just great. Two calls made to Logitech Support, and both times, after hearing what the problem is, they disconnect me. Going to make a third call, and if I get hung up on again, I'm going further up the food chain.

Re: G930 "disconnecting"

I am pretty sure your G930 is broken, I had one that was fine for a month and then started to disconnect all of a sudden and my roommates was still fine so I didn't think it was a change in wireless enviroment. I exchanged it and the new one has been fine for a long time now (only a few rare disconnects).

___________________________________________My current plugins (v1.9) for the legacy G930 drivers:http://forums.logitech.com/t5/Headphones-Headsets-Microphones/G930-Keyboard-and-Mouse-Emulation-Plugins/td-p/503848