Engaged Cities

Creating a Blueprint for
a Highly Engaged City

Transforming Citizen Services

Connecting Citizens to Services

Citizen demands to access government services are rising through a plethora of new channels amid budgetary pressure. Find out how you can take nine steps to develop a roadmap to citizen engagement transformation.

Social Media in the Contact Center

You have to be where the conversation is happening. For citizen interactions, treating the new digital and social channels with the same finesse and efficiency as traditional channels is now not just ‘nice to have’ – it’s essential.

Are you Ready To Transform Citizen Engagement?

Managing Citizen Engagement

Many citizen interactions require multiple contacts to address the same issue. Queries need to be resolved at first point of contact to increase citizen satisfaction, and to avoid the cost of multiple contacts, call backs or escalations.

Mobility in the Contact Center

Government officials are increasingly on the move – working remotely and serving citizens using multiple devices. Supervisors seek to manage their remote teams. Citizen contact has become mobile and traditional contact channels are no longer enough.