The National Institute of Communication Technologies (INTECO) creates ZonaTIC-ChaXpert, this pilot is a chat service with experts that will resolve technical questions related to the world of DNIe.

ZonaTIC forums have evolved to a more complete service, quick and efficient resolution of queries in real time. ZonaTIC-ChaXpert considered two profiles, user and expert. The user makes a query and select an expert to help them with their query. Depending on the answers given, the expert’s reputation within the community increase levels.

Using this tool, the user receives technical guidance to the expert consultations and the expert will increase his reputation and his visibility within the community of DNIe developers. The continued availability of a number of experts in the DNIe development will speed up the user queries.

From ZonaTIC we encourage developers with knowledge or interest in DNIe to register in the system, increasing the knowledge and experience of the community.