The latest update from Windows 10 disabled SMB v1.0. The D-Link DNS line of NAS devices uses SMB v1.0 and does not support SMB 2.x. You must enable SMB 1.0 in Windows 10 to map a drive and view drive content.

To enable SMB 1.0 in Windows 10:

Step 1: Go to Control Panel > Programs and Features > Turn Windows features on or off.

Step 2: Scroll down to SMB 1.0/CIFS File Sharing Support and check the box.

On some mobile devices, when connected with the D-Link DIR-890L over wi-fi, may take a considerable time duration to load webpages. This is affecting customers using some internet service providers and not others. The current work around is to follow the instructions below to disable IPv6 on your Wide Area Network (WAN) port. CAUTION: (this is only possible if you are currently obtaining access to the internet using IPv4 addressing)

Step 1: Open your Internet browser and type the IP address of the router or friendly DNS name (FDNS) in the address bar. The default IP address is http://192.168.0.1 and the default FDNS name is “http://dlinkrouter.local”. At the login, enter your password (default password is blank). Use the password set at the initial installation to login to a previously configured D-Link router.

Step 5: Click on Save. This will save your settings. Your router will reconfigure it’s internet settings to have IPv6 removed from the WAN port. There will be a momentary disconnect from the internet as your router completes the changes.

Verification: When your router has completed the changes, test your mobile device’s load speed of web pages and check for an improvement.

First, check that your smartphone or tablet is wirelessly connected to the DIR-505. Sometimes these devices switch wireless networks without notifying the user.

Next, in the SharePort Mobile app, tap on the Gear icon in the top-right corner to access the SharePort Settings.

Ensure the User Name and Password for your DIR-505 is entered correctly (NOTE: This will be the user name and password used to log into the DIR-505 web interface, and not the wireless name and passphrase.)

If you are still unable to view the contents, reboot your device and open the SharePort Mobile app again.

The flashingStatus light on the front of your D-Link router indicates that it is operational. Itdoes not show whether the router has been configured or not, so itmay still be necessary to set up Internet or wirelessconnectivity.

If the Status light is on permanently, or staysoff, please try the following suggestions:

1) Power off the device and leave it off forabout 20 seconds. Power it on again and check the Status light.2) Run through the factory reset procedure for your router.

If the above steps still result with the Status light on permanently or stays off, please contact our support team.