I have tried to call tpg technical support for a few times but couldnt get through. Today i loged in modem configuration page and noticed my internet connection has been down since 12th Feb (which i didnt know as i was overseas). I do need my internet connection asap. I have been with tpg for few years and really likes your services but i will cancel the contract and switch to other ISP if i dont hear anything from you guys. Thanks.

Thanks for raising this with us. I'm sorry to hear that you had difficulty contacting our Helpdesk for assistance regarding your concern.

I checked your account using your community details as reference. I was able to perform diagnostic tests and we found out a possible NBN line fault that needs to be checked by NBNCo. I have escalated this case to our Engineering Team to assist us in getting your service back up and running.

Please expect to be contacted (SMS or phone call) by our Engineering Team before 4:30PM NSW today to provide you a feedback on the ticket's progress.