Keep your pet safe.

By maintaining a valid licence for your pet, you're doing your part to help support your local pet community, and ensuring your own pet is well looked after should they ever find themselves lost.

The Town of Newmarket's pet licensing partner, DocuPet Inc., specializes in ensuring all pets hold a valid licence. If your pet's licence is up for renewal or expired, you've likely heard from us. Please don't hesitate to get in touch with our team if you have any questions or comments. We're here to help!

Top 6 FAQ about renewals

1

I've licensed my pet in the past, but never online. What do I do?

Best-case scenario, this year you'll renew online and create your pet's full profile. You'll need to use the link provided in our email communication to you, or your activation code, to access your DocuPet account. No matter when or how you licensed in the past, if you have ever held a pet licence in the Town of Newmarket, you have an account with us. Your activation code can be found:

In the letter that was sent with your original tag order if you licensed offline.

In any and all renewal reminder letters.

By calling or emailing our helpful customer service team.

Remember, if you previously provided an email address when licensing your pet, you will have received one or more emails from us with a link to access your online account.

Of course, if you wish, you can continue to license offline. Learn how here.

Why do I have to renew my pet's licence every year?

Cities and towns provide a lot of great services to help keep our communities safe and when it comes to pets, it's easy for things to quickly become out of control. town officials are responsible for everything from animal control and pet rescue, to maintaining dog parks and trails. You do your best to keep your pet safe and happy but we all know, accidents happen. A licence allows officials and your fellow citizens to identify an animal, contact their owner, and make decisions that are in the best interest of the pet.

3

I renewed my pet's licence but didn't get a new tag. Why?

99% of the time it's because you did not specify you would like a new tag when completing the renewal process. For the sake of not generating unnecessary waste, we would recommend only replacing your pet's tag if the tag has been lost or is showing signs of wear. You can order a replacement tag through your online account for $5.

4

Wondering when your new tag will arrive?

Typically tag shipments are received in the mail 10-12 business days after your order is processed. You can login anytime and access your profile and not to worry, town records will show your pet has an active licence.

5

Since the last time I licensed, I have turned 55. How can I update my profile to receive the correct rate?

The Town of Newmarket provides discounted licensing rates for seniors aged 55 and older. If you have celebrated your 55th birthday, you will need to update your profile with your birthdate, and select the senior's licence rate. Once updated, you will automatically be charged the correct rate when you renew your pet's licence.

Get the most out of your DocuPet Program

Our mission at DocuPet is to provide a safe and happy home for every pet. This starts with licensing, but it doesn't end there.

Our Lost Pet System

If you've never had to use our Lost Pet System, that's great news – but we don't want you to forget it's there if you need it.

The Lost Pet System is an online tool that ties your pet's unique tag number to their online profile. This means that if anyone finds your pet, they can easily visit our site, enter the number found on your pet's tag, and immediately get access to the contact information you have chosen to provide. Our Found Pet report makes it easy for people to help your pet get home safe.

Licensed pet owners can also report pets lost through their online profile. In a matter of seconds, you can notify members of your community and ask for help. They'll learn about your pet, where he or she was last seen, gain access to photos, and receive any of your direct contact information you make available.

Our Pet Owner Rewards Program

Deals, discounts and special offers are all available through the DocuPet rewards program. If you haven't been taking advantage of your local offers your missing out! Save on everything from Canada's Wonderland tickets to microchips.

Need to Know

My pet is no longer with me, but I'm still receiving renewal reminders?

We're sorry! Unfortunately unless you tell us a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with the DocuPet customer service team to update your record by calling 1-855-249-13701-855-249-1370 or emailing info@docupet.com.

Pet lost?

We're so sorry to hear that but we're here to help! Login to your profile and report your pet lost using the red button. An email will go out with your pet's information to Lost Pet Brigade members in your community.