Membership FAQs

Get immediate answers right here from our Frequently Asked Questions (FAQs), 24 hours a day. If you can't find the answer to your questions on our website, just let us know. We'd love to hear from you.

Furniture Wonderful provide customers with incredible value on a wide range of furniture. Not only are the products sold on Furniture Wonderful greatly reduced, so is the shipping: customers benefit from discount in-home delivery charges. Additionally, customers can also gain from discount vouchers when they encourage any of their friends to shop, they can earn a discount voucher which they can use immediately against their next purchase. This makes the already discounted items even more affordable.

We're able to accomplish this simply because we don't use a traditional furniture store model. We don't care a lot
for expensive showrooms, salesmen trying to sell you what you don't
need, and, depending on where you buy, over-priced, low quality
furniture. Besides, most large manufacturers struggle with overproduction, discontinued lines, unsold items, closeouts, cancelled orders and in some cases, items that are categorized as B grade ( lack of original packaging, slightly bounced, etc) Being stuck with large quantities of inventory mean they must off load at bargain prices. Moreover, we have a team of buyers who carefully select the top brands in each category and negotiate the best price on each item. Finally, we do not have the expenses associated with a typical "brick and mortar" retail store This is why you can enjoy such great discounts when you shop at Furniture Wonderful.

All the items featured on Furniture Wonderful may not be in stock in our warehouse. Some Items are imported from our vendors. From time to time our vendors sell out of a particular item and we do our best to inform our members in a timely manner that an item is out of stock. If however, after your order is placed, we check with the vendor and find out that the item is on back-order, you will have the option to cancel your order if the time frame does not fit in with your expectations. If you have any concerns about an item being in stock we suggest that you contact our customer support team at our Help Centre.

Yes, in some cases, we can arrange to have your furniture re-upholstered or repaired. In certain circumstances we may consider buying used furniture which would be highlighted as "USED" or "REFURBISHED" when offered for resale.

Furniture Wonderful is an online only retailer, so we do not have any physical store locations. Many
of our products are drop-shipped from the manufacturer. All sales are handled through
our website. .

Furniture Wonderful will work to maintain the lowest prices on our offered products. Prices are not guaranteed until your order is placed. Please note, we reserve the right to not accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not accepted, you will be notified immediately and the authorization on your credit card will be reversed. Our promotions expire at midnight on the date indicated on product pages and shopping carts.

Every computer monitor displays colors slightly differently. However, Furniture Wonderful will try its best to ensure you are seeing the color of our products as they truly are. If you are uncomfortable about making your purchase you may reach out to our Help Centre for further assistance. We will try our best to provide material/fabric samples of the item selected.

Yes, Furniture Wonderful understands that the safety of your personal information is extremely important to you. We use a variety of electronic and physical security measures to protect your personal data and credit card information from unauthorized access. View our Privacy Policy to learn more about our security measures.

We currently accept Visa, Master and Discover credit cards through Pay Pal. We also accept cheques and cash deposited directly into our bank account. COD orders are allowed in special circumstances. Please reach out to our Customer Support team at our Help Centre for more details.

While we strive for accuracy in the pricing displayed on this website and the other product information we provide, errors can occur. In cases where such errors do occur, Furniture Wonderful expressly reserves the right not to honor pricing errors on this website when accepting an order online. If an online order contains a pricing error, we will let you know and will cancel the order. Any authorized payments for that order will be immediately reversed. If you discover an error once your order is delivered, reach out to our customer support team or refer to our return policy. In some cases where pricing errors occur, Furniture Wonderful reserves the right not to honor them.

We are happy to assist contractors, design professionals and large organizations looking to find items for their clients. Please reach out to our Customer Support team at our Help Centre for more details.

Account Information

To change your account information, login to your Furniture Wonderful account where you can change your address, email, phone number, password, or payment options. Please note that any changes made to your account will not update information on an already-placed order. To change information for an order, please reach out to our customer support team at our Help Centre.

Your Order and Delivery

To know the status of your order, simply log into Track Your Order and select the Order History optionin the My Account Menu Bar. Identify your order ID and your order status should be highlighted. Click on details to see the product information. Alternatively, you can reach out to our customer support team at our Help Centre.

All in-stock items are delivered within 14- 21 days from the order date. Items not in stock can take anywhere from four to six weeks depending on the supplier. However, in some cases, items are shipped from warehouses which prevent us from providing you with a firm date. In these cases, you will see an estimated date and our customer support team will call you to schedule your delivery.

There are cases where the demand for a particular collection is higher than anticipated. In these cases, we show you a delivery date that includes the time it will take for our warehouses to restock and deliver to your home. In most cases, once an item has been restocked, we can deliver it immediately.

Yes, the delivery date of your order can be changed up until we prepare your order for delivery, usually 48 hours before your delivery date. To change the date of delivery, simply reach out to the customer support team at our Help Centre.

To ensure smooth delivery of your furniture, please review the following delivery policies:

Approximately one (1) days prior to your scheduled delivery date, we will attempt to contact you by phone to confirm an estimated four (4) hour time window for your delivery. Unfortunately at this time we cannot take requests for specific times.

-- If you must reschedule your delivery date, please reach out to our customer support team at our Help Centre at least three (2) days before your scheduled delivery. .

-- Before your delivery date, please make sure to measure your doorways to ensure clearance and clear rooms for moving pathways between your entry door and the chosen room.

-- Due to liability issues, we cannot hoist merchandise, set up lamps, hang pictures or mirrors on walls, make electrical connections or move existing furniture, electronics, televisions, etc.

-- We cannot deliver to anyone under age 18.

We do our best to make your delivery successful. However, sometimes issues may arise that are beyond our control. If you need additional assistance, please reach out to our customer support team at our Help Centre.

While our delivery teams are extremely careful and cautious, if there is any visible merchandise damage or home damage, please notify our delivery team and note it on the delivery paperwork. Then reach out to our customer support team, with your paperwork handy, within 72 hours of delivery. When possible, we will promptly repair or replace the damaged item.

Warranty, Repairs and Protection

Items that fail more than 30 days after purchase, and within the manufacturers’ warranty period, will be repaired, exchanged or refunded by Furniture Wonderful at its sole discretion. The original Furniture Wonderful receipt must be presented at time of return. Altered merchandise or merchandise damaged by misuse, accidents, fire, flood or acts of God is not covered by warranty. This warranty is also void if the merchandise suffers damage caused by abuse, negligence, accident, repaired or tampered with or was sold "as is", We do not guarantee fabrics against wear, fading, color fastness, or any damage that occurs during the cleaning process.

If the item cannot be repaired to factory specifications, the item will be replaced with the same or comparable merchandise. If the same or comparable item is not available, we will issue a credit towards new merchandise.