Tom Wawrzyniak

started a topic
9 months ago

V10.0.6826

Sooooooo, since no matter what i do i cant roll back to the old version, for now i guess that is fine.. but now i see that all the 40% of machines that have this installed you cant go into services and Do a Stop/Start eith on the physical machine or remotely Mixed environment of win10 & win 7 it is greyed out. Any idea why this would be???

Robert Kaulbach

said
9 months ago

Hi Tom, it is possible to roll the agents back to 9, but this would be a full uninstall and reinstall.

What you are seeing with the service is a feature in version 10. The service was hardened to protect against malicious actions. You can still stop the service from the main console by sending an agent this command: Right Click --> Agent Commands --> Shutdown Agent. Once the service is stopped you will be able to start it locally without restrictions. Or you can start it from the console via Right Click --> Agent Commands --> Start Agent.

Tom Wawrzyniak

said
9 months ago

Not i said the Fly. Here is what i get when trying to stop one from the console. This is 1 of 2. the other is my own and get the same error. these are Domain Machines and Yes they did work before 10.xxx (xxxxxxxxFailed: Cannot stop Sbmsvc service on computer xyz123. if the Machine in the same Policy group Domain etc.... has 9.6.6194 i can stop/start it all day long.

Robert Kaulbach

said
9 months ago

We have opened a support ticket to investigate this issue in detail. You'll be receiving an email shortly with the next steps for troubleshooting. Thank you for bringing this to our attention.