(As employees exit the train they are divided and reboarded to a new train based on their destination. At this point, we determine where they are traveling and forward them there. A train has just arrived from USA and is making it’s first stop in Canada.)

Me: “Hello, ma’am, what is your final destination today?”

Customer: “Canada.”

Me: “Where in Canada will you be traveling?”

Customer: “Ontario, Canada.”

Me: “What is the final stop in Canada you will be going to today?”

Customer: “Ontario.”

Me: “Ontario is a province, like New York State or Florida. Where in the province of Ontario are you going?”

Customer: “Canada, but you obviously don’t know as well as I do. I’ll just talk to someone else!”