I have made two separate complaints to the BBB about these people. They are a trash company. I pay them $25 a month to pick up my damn trash once a week. They cannot seem to do this. For two months once they didn't do it all. My bill goes up EVERY cycle. Numerous times I have had to call them to remind them to please come and pick up my trash.

Sometimes they do it, usually they don't. So I ask for refund, a discount. You know what they tell me? No joke. My trash will get picked up eventually, so the service is the same and there will be no refund issued and they will not come get it this week. I'll just have to wait until next week. Oh, I just came UNGLUED. That's their policy. To skip weeks and get paid the same. They are unbelievable.

My next step is Tom Martino. I filed a complaint with the BBB, and was told that they had no jurisdiction over a business' policies, and closed the complaint with no further investigation. Oh. I. Was. Pissed.

So, basically, they are allowed to not provide a service but still charge me for it. And it's perfectly legal.

Hear that business people? Go right ahead and rip everyone off. It's your business policy - nothing anyone can do about it.

I tried demanding a refund. I was told it wasn't their policy. Huh? When I told the BBB about that, they said they had every right to not provide a service and then not offer a refund. It fell under "policy," they said, and they couldn't regulate that.

A supervisor at the Southern Colorado BBB said she would look into it and buttered me up with lots of reassurance and promised to call me back in 20 minutes. She never did. I called back. Many times. No one suddenly knew who I was or who was helping me before.

Online my case had been closed with no explanation.

My question is, who polices the BBB?

Businesses are just allowed to rip people off and the BBB condones it?