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Description

Enjoy a refreshing and comfortable stay at the DoubleTree by Hilton Hotel Chester. Positioned on 12 acres of landscaped gardens, this hotel offers stylish accommodations, a welcoming atmosphere and a superb location minutes from the city centre. This 18th-century manor house offers modern comforts with contemporary decor complemented by an English heritage-listed conservatory. The hotel is only a 40-minute drive from both Manchester and Liverpool’s airports.

Recharge after a long journey with a welcoming freshly baked DoubleTree chocolate chip cookie when you arrive at our Chester hotel. Relax in a spacious, air-conditioned guest room and stay connected with complimentary Wi-Fi. Upgrade to an elegant suite and enjoy the privacy of separate living and sleeping areas.

Unwind with friends in the contemporary Brasserie and Lounge and choose from a variety of drinks and delicious dishes. This stylish and informal lounge offers complimentary Wi-Fi and pleasant garden views. Dine at the Marco Pierre White Steakhouse and savour delicious steaks and tempting roast. Stay active in the fully equipped fitness centre and indoor pool. Indulge in a series of relaxing spa treatments at our full-service spa, boasting 10 treatment rooms plus a couple’s treatment room.

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Staff great but room filthy

Stay Date: 04/04/2016, a customer
aged 25-44
from United Kingdom
who stayed in this hotel
wrote this review.

Hotel location was great for Chester Zoo. Looks lovely and reception staff were very friendly. However in room, children's bed was not ready, food found on floor behind one chair, sunglasses from previous guest on another chair, and sweet found stuck…
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Hotel location was great for Chester Zoo. Looks lovely and reception staff were very friendly. However in room, children's bed was not ready, food found on floor behind one chair, sunglasses from previous guest on another chair, and sweet found stuck to the carpet. Batteries had gone on both remotes for televisions and air conditioning would not stay on. Staff very good and sorted out all problems quickly but general state of room was unacceptable. Evening restaurant menu limited especially children's menu which had a choice of only 3 things. Reception staff cleared the restaurant bill on departure due to issues with room and again were very good. Overall, hotel and room looked lovely, all staff very helpful but limited menus in restaurant and general cleanliness of room was awful.Collapse

Overall Hotel Rating: 2 out of 5

Hotel Ratings:

Destination:3 out of 5

Sleep:2 out of 5

Breakfast:2 out of 5

Staff:4 out of 5

Attraction Tips:

Chester Zoo: 5 out of 5

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First time stay

Stay Date: 12/2016,
Graeme H
wrote this review.

Went to Chester for a short break and stayed at the Double Two Hotel. Fantastic hotel and building work going on to add 75 more rooms. Staff brilliant very friendly and the rooms out of this world. Had breakfast in the new resturant and it's very nic…
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Went to Chester for a short break and stayed at the Double Two Hotel. Fantastic hotel and building work going on to add 75 more rooms. Staff brilliant very friendly and the rooms out of this world. Had breakfast in the new resturant and it's very nice. It's a must if a visit is made to ChesterCollapse

Upgraded brasserie gave festive weekend an added bonus

Stay Date: 12/2016,
Marjorie T
wrote this review.

Having been members of Doubletree Hilton Chester for many years we were aware that the brasserie was being refurbished. We were delighted with the new enlarged space with a variety of spaces to chat, drink and eat. The new menu was much more varied a…
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Having been members of Doubletree Hilton Chester for many years we were aware that the brasserie was being refurbished. We were delighted with the new enlarged space with a variety of spaces to chat, drink and eat. The new menu was much more varied and enhanced the whole experience. A cocktail menu would have added that extra icing on the cake!Collapse

Great stay

Stay Date: 12/2016,
AJVearnals
wrote this review.

Perfect 2 day stay, from the arrival till we departed the hotel staff were amazing.
We ate both nights in Marco's... fabulous food on both occasions, staff very attentive. Great selection on the menu, wine list & bar menu.

Perfect 2 day stay, from the arrival till we departed the hotel staff were amazing.
We ate both nights in Marco's... fabulous food on both occasions, staff very attentive. Great selection on the menu, wine list & bar menu.Collapse

Very run down

Stay Date: 12/2016,
tonyfall
wrote this review.

Booked two rooms on our Hilton honours scheme. Arrived to what looks like a building site with no prior warning or indeed apologies for the dirty muddy conditions. Checked in to what seemed a nearly empty hotel. Room rate £91 so reasonable for a Hilt…
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Booked two rooms on our Hilton honours scheme. Arrived to what looks like a building site with no prior warning or indeed apologies for the dirty muddy conditions. Checked in to what seemed a nearly empty hotel. Room rate £91 so reasonable for a Hilton but not this particular Hilton
Usual expensive bar and restaurant with fairly poor choice. The main one being closed on a Monday!
To our amazement the wifi in the hotel was very sporadic and poor where it did work. Reported it on numerous occasions with little success
Please Hilton group tell us why this particular hotel is SO VERY BELOW STANDARD!!!!!!Collapse

Disappointed

Stay Date: 11/2016,
nicohlam
wrote this review.

With the name Hilton you expect a high standard, unfortunately I wasn't impressed. the Double Tree Chester has Lovely surroundings, and nice setting (although there was a lot of building work being carried out at the time of our visit) but the stay w…
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With the name Hilton you expect a high standard, unfortunately I wasn't impressed. the Double Tree Chester has Lovely surroundings, and nice setting (although there was a lot of building work being carried out at the time of our visit) but the stay was disappointing,Collapse

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