RayWhisperer

Posted 03 November 2007 - 09:39 AM

RayWhisperer

High society hillbilly & Honorary SCNRS member

Premium Members

14,714 posts

Joined 04 Sep 2005

McBilly

I'll be the first to drop an A bomb.
I did an order with ReefScavengers. I'm quite pleased with my order. Unfortunately, I did have 2 DOA's. However, as was demonstrated by ReefScavengers, any etailer worth their salt would quickly work to resolve the problem. ReefScavengers went above and beyond in dealing with the situation.

So, in conclusion, I'd give ReefScavengers an A+ for every aspect of my dealings with them. From beginning to end, a great etailer to do business with.

BTW, I now have the coolest crabs available anywhere. All thanks to ReefScavengers!

To me and I'm sure a lot more people, dumd guestions are those that don't get ask, but there are dumd answers and they usally come from....well yaw know.Anyway, thanks for the replies, dumd and all. ;)I like that.

EL CHUPACABRA

Posted 03 November 2007 - 05:36 PM

EL CHUPACABRA

CHUPA CHUPA

Members

1,330 posts

Joined 15 May 2006

I also have to give them BIG UPS. I placed an order and received it promptly w/ no DOAs. Everything was well packed and extremely cheap. They also have live arrival guaranteed priority mail shipment which I went with, everything arrived in tip top shape and I saved a bundle. Some of the coolest inverts on the web and super cheap also. GREAT guys to deal with. Will def buy from again, Highly recommended.Oh yeah I bought on polyp of the $.50 cent frag special and they sent me exactly 50 polyps, bad ass!!!

Rubicon06

Posted 30 December 2007 - 07:17 PM

Rubicon06

Case of the Mondays

Members

251 posts

Joined 20 Mar 2006

Cincinnati

Hi,

I received my order 12/28, everything was well packed, except the conchs' bag must've sprung a leak as he was all out of water when I opened it. But as of today, the conch is still alive so I guess he was packed well enough to survive.

Thanks for the Great shipping UPS. 23 hours just sitting in Jacksonville. This happened last time too, but thanks to ReefScavengers great packing, everything arrived alive. I'm hoping the same thing happens again.

Posted 02 April 2008 - 06:33 PM

soloskillz

Posted 28 May 2008 - 06:51 AM

soloskillz

This must be Thursday...

Members

260 posts

Joined 23 Oct 2006

West Des Moines, Iowa

I just got my second order from Reefscavengers. Unfortunately, the USPS lost the package for 24 hours, but thanks to great packing, only two snails were DOA. I was promptly credited for the loss, and all the emails they sent were extremely pleasant and helpful. The florida rics they sent were amazing! I will definitely be ordering from them again soon.

Justind823

Posted 29 January 2010 - 03:26 PM

Justind823

Silly Cow

Premium Members

1,781 posts

Joined 10 Jun 2009

NorCal

I give them a C. I forgot to give them a review when I ordered stuff about a year ago. My snails all got to my house fine but my scarlet hermits and one of my peppermint shrimp were DOA. It was very difficuly after that.

They first offered to re-ship which I said would be great, thanks very much, etc. Then they couldn't ship 'cause the Pep's weren't in stock but they would ship when they were. I said that works, I'll just wait then. After not receiving any reply after that for about a month I asked for what the deal was, I got some bs response, so I asked for my money back. After a couple more emails over the course of a couple weeks I finally got my money back...

Needless to say hope for no DOA's. Its a pain doing anything about it with them.

winterparkmg

Posted 06 February 2010 - 07:35 AM

winterparkmg

Nano Reefer

Members

192 posts

Joined 15 May 2006

Ok. Now I am starting to get frusterated. I placed my order with reefscavengers on the 22nd and now it is the 6th, 15 days later. The website claims a 2-7 business day processing period for orders, which we are well outside of now. Overnight shipping is still being used due to the fish, a policy I fully understand and agree with, but the irony of the requirement does not escape me.

All communication has been initiated by me and no reassurances have been provided me at this point. I am still giving the company benefit of the doubt for service, but thusfar I am FAR from supportive of this company. Caveat emptor!

I am getting my money back either from them or the credit card company since they do not respond to e-mails.

They took two weeks to ship an overnighted order when I needed it overnighted. I instructed them since it took so long, but was soon to go out, ship it no earlier than Thursday. They shipped it Tuesday... No insulation and cool temperatures, barely anything survived. I ordered two fish, an eel, and about 200 inverts. Got a bunch of dead inverts, a rotting eel, and no fish. No e-mail reply regarding the shipping problem when their website says all e-mails will be replied to within 24 hours. Also the website says packages will be in styrofoam lined boxes.

Just go somewhere else. When they remove their craniums from their rectums, maybe they can work REALLY hard and regain their reputations. I do not see that happening for a long time though.

Behruz

Posted 15 February 2010 - 08:09 AM

Behruz

Nano Reefer

Members

1 posts

Joined 15 Feb 2010

I placed my order on 1/25 and after waiting the "2-7" business day with no reply, I sent then am e-mail. they replied that due to Haiti disastor they are back logged. I waited for another 10 day and the order finally showed up on 2/10 with ALL livestock D.O.A. including a shrimp, 5 crabs and a sea hare. for shipping across the united states, it was packed in small box with NO insulation and a tiny heat pack. no wonder everything was dead.

I contacted them and followed their direction. After several e-mail as how I should proceed, I did not get any reply. I initiated a dispute through paypal and they finally refunded the cost of animals, but not the almost $40 they charged for shipping, which they required!

if these people have issued due to situation in Haiti, then they should simply say so and do not waste people's time.

I do not recommend this company. there are plenty of other solid supplier on line to have to put up with suck crappy service. I should have known better to order from a company that does not put a phone number on their site.

masterbuilder

Posted 15 February 2010 - 08:31 AM

masterbuilder

Nano Reefer

Premium Members

4,152 posts

Joined 12 Jan 2006

ReefScavengers has been discussed here so many times before a simple search would have saved you.

Not calling anyone stupid ...many of us have been burned to some extent by the few crappy online vendors out there. Thats why before buying anything from any company/person that you are not 100% sure has a great reputation, check them out here by a search or posting a question.

mikerags

Posted 23 October 2010 - 12:37 PM

mikerags

Nano Reefer

Members

1 posts

Joined 23 Oct 2010

I wish we would have seen this before we tried ordering from them.

A month after we placed our order we still have not received it. We put a complaint into the BBB only to find out they have many against them. We received an email saying our order was shipped, but they never shipped it. We've asked daily now for a refund and they won't refund our money. We put a complaint into our CC to see if we can get our money refunded.