The Modern Workspace

Evolve IP helps businesses offer greater flexibility and mobility to their workforce by allowing users to log into any phone available in their office and turn it into their primary personal work phone.

Overview on Open Seating

The drastic rise in a mobile workforce is driving businesses to adopt technologies that allow them to support a flexible work environment. Whether your business has multiple locations, limited room availability or employees that work remotely; your organization can maximize resources and reduce costs with Evolve IP’s open seating design.

Open Seating offers unique features that help businesses deliver a collaborative work experience. Unlike a traditional hoteling feature, Open Seating allows an available phone to be configured with a user’s phone preferences and settings for speed dial buttons, line keys and soft keys by simply logging into the phone with your voice mail password.

The Open Seating service is a great fit for call centers, hospitals, real estate agencies, banks, car dealerships, educational institutions, non-profit organizations and all industries that are looking to maximize workspace environment, increase efficiency and reduce costs.

Scenario 1: Enterprise with multiple locations

Enterprise has four locations – Philadelphia, Austin, Cleveland and Chicago

20 employees are mobile and usually travel between these offices

Each user has a phone at their base office

Space is limited at each location – 5 open work stations at each office

Should the enterprise have phones for the Philadelphia office employees and few additional phones for employees travelling from other locations? What is the best way for the enterprise to maximize resources and reduce costs?

Solution: Open Seating

Instead of buying, installing and maintaining additional phones for mobile employees, enterprises can simply install open seating phones for their office. With an open seating phone, the visiting employee can simply log into any unused phone and configure it to their phone profile settings. This allows enterprises to maximize resources and efficiency while reducing costs.

So whether you are a doctor looking to access your phone settings from a different room, or a real estate agent wanting to listen to his voice mail from a different site or a sales rep wanting to access the speed dial button from a different location; open seating is the right fit for you.

Scenario 2: Call center agents working different shifts

Customer has a 24/7 shop with 100 call center agents

No more than 40 agents are staffed at one time in one shift

How many phones should this business have? Should it have different phones for agents working different shifts? What is the best way to maximize resources and minimize costs?

Solution: Open Seating

To maximize resource and minimize costs, businesses can simply install open seating phones. With open seating phones, the call center agents working the morning shift can log into the phone and configure the phone to their profile settings. The call center agents working the evening shift can log into the same phones and reconfigure the phone to their profile settings. An open seating design promotes flexibility and mobility, while reducing costs associated with additional infrastructure, hardware and personnel.

So whether you are a doctor looking to access your phone settings from a different room, or a real estate agent wanting to listen to his voice mail from a different site or a sales rep wanting to access the speed dial button from a different location; open seating is the right fit for you.

With an open seating service, users can maintain a seamless communication experience and enhance productivity when they are telecommuting between multiple office locations. Here are some additional benefits of an open seating environment:

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The Evolve IP Compliance CloudTM

Compliance is a way to do business … not an afterthought when clients need it.

At Evolve IP we have a dedicated compliance and security practice and work with two of the world’s top 3rd-party compliance auditors, Grant Thornton and Ernst & Young, to enable customers to extend their compliance to our fully audited cloud. This focus allows us to deliver the documentation and assurances that other’s simply cannot including HIPAA / HITRUST, PCI-DSS (all 12 sections), ITAR, SOC 2/3 and more. The Compliance CloudTM includes true client isolation, encryption in transit and at rest, private VLANs, firewalls and dozens of other security measures.

What Our Clients Say

I have been part of 5 enterprise phone system migrations during my 20+ year career, and have never had one go as smoothly as this one. We had 200+ users, plus our contact center supporting members and clients all over the country, move to the new platform overnight with minimal disruption!

Nathan Holman, Vice President of Information Technology

The EvolveIP Platform has been the perfect communications platform for my company - as we are completely 100% cloud based, with most of the team working remotely from our homes or small offices as well as overseas. This platform allows us to communicate efficiently with full UCaaS capabilities - and manage our resources efficiently.

Evolved Office platform with Auto Attendant and Skype for Business

Bill Swavely, SVP IT

“Usability is one of the most important factors in selecting technology solutions. We needed a solution that our staff could learn quickly and rely upon each day through high call volumes. Evolve IP emerged as best choice and the deployment has been very successful.”

“During one of the recent storms we lost connectivity in a key location, immediately the phones started ringing in the backup site. All the emergency routing intelligence was in the cloud and it understood instantly if a branch office was down. It worked fantastically.” “Hurricane Sandy forced four of our offices to close for days, but we didn’t miss a beat. You can’t quantify the value Evolve IP’s services brought to our organization. It dramatically increased our service levels and simultaneously allowed us to focus on other issues. We even helped out our competitors whose power and phone lines were out since we were one of the few organizations still operating without disruption.”

Jeannine Delivron, Operations Manager - Apria Healthcare

“For the price we were paying for an outdated PBX system, Evolve IP gave us an enterprise-class hosted PBX with the security and scalability we need to support our aggressive growth.”

J. Bart McCollum, COO AmeriFlex

What the Experts Think

Our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust.

HITRUST

Evolve IP is proud to have achieved the honor of being HITRUST CSF certified! Certification to the HITRUST Common Security Framework (CSF) affirms that all of Evolve IP’s cloud computing and cloud communications services adhere to the strictest security standards for electronic protected health information (PHI). The HITRUST security standard was developed by and for the healthcare industry as a means of going above and beyond the compliance requirements of HIPAA.

The HITRUST Common Security Framework (CSF) was developed to address the multitude of security, privacy and regulatory challenges facing healthcare organizations. The HITRUST CSF was developed by healthcare and IT professionals to provide an efficient and prescriptive framework for managing the security requirements inherent in HIPAA. HITRUST CSF rationalizes healthcare-relevant regulations and standards into a single overarching security framework. An important part of the “What is HITRUST” answer is understanding that the CSF is risk-based and compliance-based so that organizations can tailor the security control baselines and vendor management programs that they follow based on their specific organization type, size, systems, and regulatory requirements.

HIPPA

The Privacy regulations of the U.S. Health Insurance Portability and Accountability Act (HIPAA) require health care providers, organizations, and their business associates, develop and follow procedures that ensure the confidentiality and security of protected health information (PHI) when it is transferred, received, handled, or shared. This applies to all forms of PHI — paper, oral, and electronic, etc. Those who fail to adhere to HIPAA can suffer from huge fines climbing into the millions of dollars for major violations.

The Compliance Cloud™ fully enables covered entities and their business associates subject to HIPAA regulations to leverage a secure environment to process, maintain, and store protected health Information (PHI) featuring among other controls.

SSAW 16 Service Organization Control II (SOC 2)

Evolve IP has received an SSAE 16 SOC 2 Type II report on our internal controls relating to how we assess and address the potential risks associated with the security, availability, and confidentiality of not only the cloud-based services that we provide, but also our physical and logical infrastructure. Evolve IP utilizes the Certified Public Accounting firm of Grant Thornton to perform its annual audit and attestation in accordance with the Statements on Standards for Attestation Engagements No. 16 and the associated Trust Services Principles, as published by the AICPA, to evaluate the effectiveness of Evolve IP’s service organizations controls.

Forbes

While Forbes regularly features coverage and recognition about Evolve IP, they've most recently recognized Evolve IP as being the "Best Cloud Computing Companies And CEOs To Work For In 2017". They've ranked Evolve IP in the Top 3 just behind Google and Microsoft in the Cloud Infrastructure classification. (Feb 2017). Forbes also recently recognizes Evolve IP for bringing Singer Equipment Corporation, a mainstream business based in PA, into the cloud by means of unified communication. (Sept 2017). Last year, Forbes recognized Evolve IP's survey of 1,080 executives citing that the number one reason to go to the cloud is the same reason that it is avoided. (Mar 2016).

Unified Communications Product of the Year

TMC and Internet Telephony Magazine have named Evolve IP’s unified communications platform as a 2017 Unified Communications Product of the Year Award winner. This marks the 6th time Evolve IP has been honored with this prestigious award and follows a series of product innovations that have allowed the company to rapidly expand its international coverage.

Evolve IP’s business collaboration tools and IP phone system dramatically improve employee productivity in the office and on the road with a Unified Communications as a Service (UCaaS) platform that fully integrates voice, video, instant messaging & presence (IM&P), desktop sharing, audio/web conferencing and more. The company also provides a sophisticated Web-based management portal, OSSmosis®, that allows administrators to easily configure system functions and quickly modify users without the need to reach out to a third party for changes.

Inc.

Inc. magazine has recognized Evolve IP in the 34th annual Inc. 500|5000, an exclusive listing of the nation's fastest-growing private companies. The list will be unveiled in the September issue of Inc.

The story of this year's Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top," says Inc. President and Editor-In-Chief Eric Schurenberg. "You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don't achieve that kind of success by accident.

Payment Card Industry Data Security Standard (PCI DSS)

Evolve IP has achieved Payment Card Industry (PCI) Data Security Standard (DSS) compliance covering all 12 sections of the PCI DSS. The PCI data security standard is a comprehensive set of standards that require merchants and service providers that store, process, or transmit customer payment card data to adhere to strict information security controls and processes. It was created by the founding brands of the PCI Security Standards Council, which includes American Express, Discover Financial, JCB International, MasterCard Worldwide, and Visa Inc.

CSA STAR

Evolve IP is also a registered and participating member of the CSA Security, Trust & Assurance Registry (STAR). The CSA was formed to encourage transparency of security practices within cloud providers. It is a free, publicly accessible registry that documents the security controls provided by various cloud computing offerings, thereby helping users assess the security of cloud providers they currently use or are considering contracting with. CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices. The searchable registry will allow potential cloud customers to review the security practices of providers, accelerating their due diligence and leading to higher quality procurement experiences. CSA STAR represents a major leap forward in industry transparency, encouraging providers to make security capabilities a market differentiator.

Deloitte’s Technology Fast 500TM

Evolve IP has been ranked for the second consecutive year on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America – both public and private. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2012 to 2015. The list is a veritable Who’s Who of technology that has included tech companies like Google, VMware and Facebook.

Technology Fast 500 provides a ranking of the fastest growing technology, life sciences, and energy the companies – both public and private – in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth during the period from 2012 – 2016.

Red Herring

Red Herring has named Evolve IP as one of the Top 100 Companies in North America. Red Herring’s Top 100 recognizes the leading and most promising private companies from around the world. Among the over 20 criteria used to analyze companies for the award, Evolve IP was noted for its financial performance, technological innovation, customer footprint, the DNA of its founders and addressable market.

Red Herring selects the award winners for North America from approximately 1,200 privately financed companies each year in the US and Canada. Since 1996, Red Herring has kept tabs on these organizations and its editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, Palo Alto Networks and eBay would change the way we live and work.

Entrepreneur

Evolve IP has been recognized as one of the “Best Entrepreneurial Companies in America” in Entrepreneur magazine’s Entrepreneur360™ Performance Index, a study involving a comprehensive analysis of private companies in America. Based on this study forged by Entrepreneur, Evolve IP is recognized as a company that exemplifies growth, not just in top and bottom line, but in sustainability and the ability to achieve lasting success.

According to Entrepreneur, after evaluating approximately 10,000 U.S. based firms, the team of editors and researchers behind the E360 Performance Index collected more than 250 pieces of data from the finalists, focusing on growth drivers and challenges, goal setting, resource allocations, and reward systems. The analysis uncovered a class of leading companies, including Evolve IP, whose continued success is largely based on superior value creation for their customers, building an adaptive learning culture, and aggressive geographic expansion—placing them amongst the most dynamic firms in America today.

Latest Press Releases

WAYNE, Pa.—March 12, 2018—Evolve IP, The Cloud Strategy Company™, today announced that it has been named one of the best entrepreneurial companies in America by Entrepreneur Magazine. Evolve IP is now a…