Survey Reveals Widespread Harassment of Flight Attendants

May 10, 2018

Leaders Say Failure to Stop Harassment Undermines Airline Safety

Washington, DC (May 10, 2018) – More than two-thirds of flight attendants in the U.S. have experienced sexual harassment during their flying careers, according to a new survey released today by the Association of Flight Attendants-CWA (AFA).

More than one-in-three flight attendants say they have experienced verbal sexual harassment from passengers, and nearly one-in-five have experienced physical sexual harassment from passengers, in the last year alone. Despite the prevalence of abuse and the emergence of the #MeToo movement, 68 percent of flight attendants say they saw no efforts by airlines to address workplace sexual harassment over the last year.

Industry leaders said that such widespread abuse undermines the ability of flight attendants to perform their safety-specific duties during emergencies, and assist passengers. AFA applauds steps taken by Alaska, United and Spirit to work with the union to eradicate this behavior from the airlines.

“While much of the coverage of the #MeToo movement has focused on high-profile cases in the entertainment industry and politics, this survey underscores why AFA has long been pushing to eradicate sexism and harassment within our own industry,” said Sara Nelson, AFA President. “The time when flight attendants were objectified in airline marketing and people joked about ‘coffee, tea, or me’ needs to be permanently grounded. #TimesUp for the industry to put an end to its sexist past.”

For airlines, Nelson stressed, rampant harassment has serious ramifications that go beyond the abuse and assault of workers. “Flight attendants are first responders. Their authority when responding to emergencies is undermined when they are belittled and harassed. Likewise, harassment makes it more difficult for flight attendants to intervene when passengers are harassed by other passengers. Flight attendants must be confident that airline executives will back them up when they respond to and report harassment of crew and passengers.”

The union calls on the entire airline industry to step up to combat harassment and recognize the impact it has on safety. With flight attendants reporting that they often deal with harassment by avoiding further interaction with abusive passengers, airlines must also ensure that staffing levels on flights are sufficient to allow this strategy to work.

AFA also calls on the flying public to take part in demanding an environment that provides flight attendants the respect and dignity they need to do their jobs, protect passengers, and serve as aviation’s first responders.

More than 3,500 flight attendants from 29 U.S. airlines participated in the survey. Demographics of participants include gender ratios consistent with national averages of 80 percent women to 20 percent men. Key findings include:

The most common response to passenger verbal harassment, by order of frequency, are to avoid further interaction with the passenger, ignore the harassment, or diffuse/deflect the situation.

18% experienced physical sexual harassment from passengers in the last year. More than 40% of those suffered physical abuse three or more times.

Flight attendants said the physical sexual harassment included having their breasts, buttocks and crotch area “touched, felt, pulled, grabbed, groped, slapped, rubbed, and fondled” both on top of and under their uniforms. Other abuse included passengers cornering or lunging at them followed by unwanted hugs, kisses and humping.

The most common response to passenger physical harassment, by order of frequency, is to avoid further interaction with the passenger, address the harassment directly with the passenger, ignore it, or attempt to diffuse/deflect the situation.

Only 7% of the flight attendants who experienced the abuse have reported sexual harassment to their employer.

68% of flight attendants say they have not noticed any employer efforts over the past year to address sexual harassment at work. Alaska, United, and Spirit have led the industry in addressing this issue.

“Harassment of flight attendants is legendary, but this survey shows just how commonplace it remains even during the #MeToo era,” said Nelson. “It’s time for all of us – airlines, unions, regulators, legislators and passengers – to put a stop to behaviors that can no longer be condoned. The dignity and well-being of flight attendants and the safety of all travelers depend on it.”

# # #

The survey was conducted by AFA. More than 3,500 flight attendants from 29 U.S. airlines responded to the online survey between February 27 and March 26, 2018. AFA is the flight attendant union, representing 50,000 flight attendants at 20 airlines. AFA surveyed Flight Attendants in 2017 on passenger on passenger sexual assault.

The Association of Flight Attendants is the Flight Attendant union. Focused 100 percent on Flight Attendant issues, AFA has been the leader in advancing the Flight Attendant profession for 72 years. Serving as the voice for Flight Attendants in the workplace, in the aviation industry, in the media and on Capitol Hill, AFA has transformed the Flight Attendant profession by raising wages, benefits and working conditions. Nearly 50,000 Flight Attendants come together to form AFA, part of the 700,000-member strong Communications Workers of America (CWA), AFL-CIO. Visit us at www.afacwa.org.