FAQs

Our goal is to assist you by giving relevant information and professional guidance when selecting your decorative plumbing and lighting fixtures and hardware – so you are a better-informed consumer. Here are a few of the questions we are most often asked:

Do I need an appointment?

No, an appointment is not necessary, but highly recommended, especially for new homes or large renovation projects. When we know to expect you, we are able to plan ahead to help insure you get the most from your visit.

Do you install?

No, we do not install, but our salespeople are industry trained and can walk you through many of the processes. We leave the actual installation to the skilled professionals and we provide the best products available. We are happy to recommend highly skilled plumbers and contractors who have earned our trust and confidence.

Can you help me with a part?

Absolutely! Parts are our heritage. Our company was founded as a parts and supplies store and we have a huge inventory of plumbing, lighting, irrigation, and well parts available to you at our sales counter with a friendly staff that has over 100 years of combined industry experience. We recommend you bring your part in with you. If that is not possible, try to take a picture of your part and we can help you with what you need.

I have a commercial job, how can I get pricing?

Hubbard is a diversified company with an outside sales office that focuses primarily on commercial jobs and quotes. We understand your job is competitive and we provide very competitive pricing. We want the opportunity to get the job, just like you do. Once we secure a job with you, our specification books and service are second to none. Contact a branch manager for more details.

Do you only provide high end products?

Hubbard provides products for all budgets. Once we know your budget expectations , we can guide you to the products that will best meet your needs.

Do you stock product?

Yes, Hubbard is heavily stocked with many plumbing and lighting fixtures as well as accessories and parts. If we don’t have it, chances are no one else in town does either. If you do require a custom order, lead times can vary from overnight to a number of weeks depending on the manufacturer. Make sure you understand lead times from your sales consultant.

How long is my warranty?

Hubbard stands behind all manufactures warranties for product that you purchase from us. We strive to only provide products that we know will stand the test of time. When something does go wrong, as it sometimes does, rest easy, we assure you we will help you resolve any issues you may have. This is part of the exceptional service Hubbard provides.

I bought this item on the Internet and need help with it?

The employees at Hubbard have 100’s of years of experience, excellent customer service and brick and mortar investments to help you make the best selections possible. These are things the Internet simply cannot provide. When you purchase products on the Internet, you have no warranty if something goes wrong down the road and you cannot be guaranteed you are receiving genuine and not counterfeit product. Many plumbers will not install Internet product for fear that there will be installation issues. When it comes to water and electricity in your home, it is always best to Shop Local!

I saw a price on the Internet can you match it?

Sometimes we can match Internet prices, so please ask if you have a concern. Keep in mind that not all products that you see on the Internet are the same products Hubbard provides. Sometimes the Internet items will not come with the necessary parts for installation, therefore making the product appear less expensive. Always remember that manufactures warranties only apply when an item is purchased from an authorized dealer. The Internet is a third party supplier and warranties will be voided.