Fire and Flood Restoration

RESTORATION

Platinum Valet dry cleaners are the leading textile and garment restorers within the industry due to being the only business in the industry that own dry cleaner and commercial laundry under the same management.

Our unique cleaning processes for the removal of smoke, odor and stains caused by fire, smoke, water or mold damage to textiles including all garments and soft furnishing features, we offer a 100% Customer Satisfaction Guarantee, if we can’t clean it then it is for free.

Our exclusive Reduction-Injection Cleaning System restores more items than anyone in the industry. Our success rate is over 98% using this exclusive technology.

Our employees are carefully trained in all aspects of disaster work. We work in conjunction with insurance adjusters, contractors and property owners to expedite the cleaning, restoration and return textiles and garments which include clothing, window furnishing, linens, towels, laundry, shoes, purses, belts, leathers, suede, furs, and stuffed toys.

OUR PROCESS

At Platinum Valet Dry Cleaners Garment Restoration (PVDCGR) we follow a rigorous and precise process that leaves no room for error or compromise. Our total accountability means a doubt-free experience that we call the Platinum Valet Dry Cleaners Garment Restoration Peace-of-Mind Process.

We use two of the safest and common solvents when processing and restoring garment these included, wet cleaning and ultrasonic cleaning. We also use ozone which deodorizes and removes the growth of bacteria.

WILL THE ODOR COME BACK

No. Ozone helps destroy the source of the odor.

IS OZONE SAFE

YES. Ozone is safe when used correctly. It kills bacteria and mold spores.

· All textiles are digitally photographed to create a master photo list.

· A Garment and Textile Analysis is performed to determine items that can be cleaned and restored from those that cannot. Items that can not be restored are inventoried on a separate, non-salvageable list.

· Special handling items are identified: heirloom pieces, leathers, suede’s, furs, and items specified as having special or sentimental value.

· Homeowners and Platinum Valet Dry Cleaners Garment Restoration personnel review itemized inventory of items to be restored and those that are non-salvageable. Homeowner signs and receives an approved copy of the master inventory list.

· A two-step Wet Cleaning or a two step dry cleaning process which ever is necessary with exclusive Reduction

· Injection processing to guarantee removal of smoke, odor and discoloration. We achieve a virtually bacteria free, hospital-level of cleanliness.

· All items professionally pressed and larger items such as linens, window treatments and bedding items pressed using specialized equipment.

· Final inspection.

· Every item either placed neatly in boxes or hung on a hanger with plastic covers.

· Entire job stored on-site in our safe and secure, 100% climate-controlled storage area until homeowner is ready for delivery.

PVDCGR REPLACEMENT COST Vs RESTORATION COST (INDICATIVE ONLY)

ITEM

REPLACEMENT COST

RESTORATION COST

Ralph Lauren Polo Shirt

$95

$5.50

Lisa Ho Dress

$250

$18

Giorgio Armani Suit

$1,800

$19.90

River Pants

$100

$9.40

Bally Shoes

$250

$10

Louis Vuitton Bag

$1,000

$25

FREQUENTLY ASKED QUESTIONS

The following are questions we at Platinum Valet Dry Cleaners Garment Restoration are often asked regarding our services and our process. In sharing these questions and answers with you we hope to give you a better understanding of what we do and offer you additional peace-of-mind during what may be a difficult time.

Q Are you able to get the smell of smoke out of all my clothing items and other soft-goods?

A Yes, our advanced Reduction-Injection chemical process removes all smoke odors. We successfully restore over 98% of everything we clean.

A All the cleaning detergents we use are environmentally friendly and hypoallergenic. We use ozone in our washing process which is a hospital-safe, proven bacteria killer. We use a wet clean cold-water wash so it is more gentle on clothing items. When your clothes are returned they smell wonderfully fresh and they look cleaner than you may have ever seen them.

Q How do you determine what is going to be cleaned?

A We will try to clean everything because our success rate is over 98%. We do not try to clean items that are yellowed from heat, scorched, ripped, torn, or more costly to clean than to replace.

Q How long does it take to clean everything?

A The first thing we do is clean 2-3 weeks worth of your own clothing within 24-hours and return it to you so you can have some initial peace-of mind.

Our goal is to have everything else cleaned within two weeks.

Q How much does all this cost? What if I went to my own dry cleaner for example?

A Your regular dry cleaner does not specialize in removing smoke and odors from garments. They are not equipped to process clothing that has suffered damage from fire, smoke, water or exposure to mold. We at our new operation plant exclusively devoted to this type of cleaning only. The savings is significant compared to the costs of replacing everything.

Q How do I know what has been removed from my home?

A Our specially trained staff will perform a room-by-room inventory of everything we take from your home. Everything will be tagged. You will be supplied with an inventory list of all items. Every item returned to you will be either boxed or on a hanger. We are committed to your 100% satisfaction.

Q What if you clean everything but I am not ready yet to have it returned?

A After cleaning we store everything at our facility in a safe, climate-controlled environment until you can take delivery. Conditions apply

Q Will I be informed about the status of my household goods?

A We work with you every step of the way. If you ever have a question simply call our head office on 1300 00 7528