FAQS

Check-in and Check-out? Check-in time is 3pm. A member of our team will arrange to personally greet you at the suite upon your arrival, introducing you to the space. We are happy to arrange an earlier check-in if we are able. Should you arrive 10pm, you will be sent instructions on accessing a lockbox for your keys. There will be an additional charge for this service.

Check-out time is 11am. At the end of your stay, please leave all sets of keys behind on the counter and close the door behind you. Lost or unreturned keys will incur a charge of $100.

If needed, may I request a late check-out? Our normal check out time is 11:00 am. Please contact guest services at least 24 hours prior to departure should you require a late check out. If the room is free we will try to accommodate your needs, but please note there will be an additional charge.

Is smoking allowed in the suite? No, all of our suites are non-smoking.

Are pets allowed? Most of our suites do not allow pets. However, we do have a few suites that will permit your pet. Please inquire with our reservations team. A pet is not permitted without prior written approval from our Guest Services department staff. To ensure the enjoyment of each of our guests, a pet accompanying a guest without pre-approval subjects the guest to an additional charge of up to $500 or more, depending upon length of stay.

Are housekeeping services included during my stay? Your suite is cleaned prior to your arrival and cleaned again after you depart. You are charged an exit cleaning fee for this service. We provide housekeeping services at an additional charge. If you would like additional housekeeping services, please contact our Guest Services department and we will arrange. Please note, if excessive cleaning and/or repairs are necessary, there will be an extra charge.

Will there be wifi in my suite? Each suite comes equipped with WIFI and Cable TV. Your key greeter will point out the network name and password upon your arrival.

Cancellation policy? The total amount of the reservation minus a $195 cancellation fee is reimbursed by your method of payment if the cancellation has been communicated to us in writing not less than 30 days prior to your scheduled arrival date. With 15 to 29 days prior written notice to us, the reservation deposit is forfeited. If less than 15 days notice to us, the total amount chargeable for your reserved stay is forfeited.

Pack and Play? Please notify us in advance if you require a pack and play for your child so we can make arrangements to place one in your suite.

What amenities do you provide? Each suite is equipped with high quality bed and bath linens; the number provided depends upon the size of the suite. Each bathroom features a selection of Bigelow bath amenities, and a hair dryer. Our kitchens are fully equipped and are stocked with all dishware, glassware, silverware and cookware. We also provide standard drip coffee pots, a tea kettle, toaster and Mrs. Meyer’s cleaning supplies. Herrick provides a roll of kitchen paper towel, and two toilet tissue rolls per bathroom to get you started.

Parking? Parking is generally available near each suite at a Pay Garage. Please contact our Guest Services department to assist you if needed.

Can I have a party in my suite? Your suite is located in a private, residential building. For the enjoyment of you and each resident, our building owners forbid excessive noise, hosting more guests than the maximum occupancy of each suite, or the conduct any business producing noticeable traffic. Ignoring these rules may result in immediate termination of your stay. In such an event, no refund of charges will be available, and you may be subject to a penalty at our discretion of up to $5,000.00.