Technology Support Services

Help Desk Services

Service Desk

The OIT Service Desk is responsible for process of ensuring accurate and timely technology
support and problem resolution to Valencia Employees. They are also responsible for
resolving complex and everyday service requests relating to PC, web services , server
operations, college enterprise resource system and hardware and software problems
and malfunctions; interacting and consulting with clients to manage client satisfaction;
providing guidance, assistance, and follow-up on client inquiries; and assisting in
the implementation of desktop hardware and software.

Hours:

The OIT Service Desk is staffed Monday - Friday - 7AM to 6 PM After hours Voice Mail, E-Mail, and Self Service Requests are periodically checked.

Help Desk Forms

Account Request Forms

All Banner Security, Account & VPN request must now be made through Atlas Please Log in to Atlas and click on the Banner & Network Access Request link in the Employee Support Channel.
(only the approving manager has access to this). A brief walkthrough of this procedure
can be found here.

Account Request and Change Form

All Account Requests must now be made through Atlas Please Log in to Atlas and click on the Banner & Network Access Request link in the Employee Support Channel. (only the approving manager has access to this).

SAS Data Warehouse Access Request Form

Data Warehouse Access Requests must now be made through Atlas.

Employees can access this form via the Employee tab, or by clicking here to directly access the Request Form.