New sensitivity training at the office focuses on all the little ways a tone-deaf manager can demoralize a staff

Ever had a boss tell you to keep talking while she checked her
BlackBerry? How about a team leader who pronounces your name wrong? Such
slights may not mean much individually, but added up they can lead--at
least in terms of employee retention--to death by a thousand paper
cuts.

As corporate America struggles to promote more
women and minorities up the ladder, a new workplace buzzword is moving
from executive suite to lowly cubicle. Part pop psychology, part
human-resources jargon, the term microinequities puts a name on all the
indirect offenses that can...