Patients

See your medical records and consult with your team

​Organise your circle of care

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Your health and care information, whenever you need it from all of your connected professionals and organisations. ​Share with whoever you trust, wherever you go and begin to manage your wellbeing in a proactive way at a time to suit you. With the ability to gain all of your medical data, connect you wearable activity devices, communicate with your health network and track your signs and symptoms. Safe, secure and approved for use by the NHS.

"Communicating with professionals was a godsend during a period of having hospital tests and getting a diagnosis"

Anytime anywhere

PKB works on any computer, anywhere, anytime. As long as you have internet access you can use computers like Windows desktops, Macintosh laptops, iPhone smartphones and Android tablets. You do not need to upgrade your computer or install new software. Just use your web browser to log in.

Professionals

Share information and engage with patients

​"PKB makes it easy and intuitive to manage patient care"

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Streamline the management of patients through digital services, such as virtual outpatient follow-ups, secure messaging, lab results and reports, home monitoring and sharing your care plans with everybody connected to the patient's care.

​The most secure patient-controlled medical record

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Patients Know Best is the only system of its kind that stores information behind the secure NHS N3 network, but provides access via any web-enabled device.

Not only is information protected by this firewall, but all data is encrypted in both transit and storage. Each patient’s record is uniquely encrypted. Only the people to whom the patient gives consent can decrypt and access the record.

The Patients Know Best Patient Portal also utilises the world's first Consent Engine in a Patient Portal. For the first time ever records are categorised into different disciplines and can be shared depending on the consent the patient allows.

Payers

Patients Know Best raises quality, lowers costs and pleases patients

Drive your digital transformation

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Integrating around the patient is the key to increasing the efficiency of your health care economy. Delivering against digital roadmaps is possible when you choose a secure cloud-based approach that has the right consent processes, information governance and leading edge interoperability standards. The organisations that help the patient to help themselves and their professionals will be the ones that succeed.

Solutions

​"Evidence suggests that every £1 spent on digital solutions returns at least £3 in cost savings."

The world's first Patient-Controlled Health Information Exchange (PCHIE). Built around the patient, rather than an organisation, provides a scalable, future proof and borderless approach to integration and consent​.

The leading untethered Patient Portal allowing patients to access and share your hospital's information and connect to other care providers. From appointment reminders to lab results, it saves time for professionals and empowers patients.

PKB's Integrated Digital Care Record has a consent engine driven by the patient and integrates with primary, secondary, mental health and social care through our open and freely available API.

Benefits

A significant impact across a wide range of areas to benefit all stakeholders

Patient engagement is far superior when a solution engages both patients and professionals, which is why Patients Know Best typically sees over 70% uptake of the platform. This is compared to less than 20% for most tethered patient portals or national solutions.

Patient experience is uniformly positive with Patients Know Best with independent tests showing the user experience rated at 76/100 and exceeding the average grade for healthcare solutions. Over 92% of patients have used messaging and 64% had viewed their results online.

Financial impact is seen across multiple areas and equates to £3 to £5 for every £1 spent on Patients Know Best. For example, savings at going paperless at the point of care; reduction in costs associated with non-attendance rates, or; savings to the local health economy on face-to-face appointments.