Closing A Case - FAQ

Only the custodial parent or the applicant for services may request to close a case. If you are not currently receiving cash assistance (TANF) or Medicaid (AHCCCS) and wish to discontinue child support services, your case can be closed by written request, providing there are no assigned arrears owed to the State.

Can I reopen my case with DCSS if I have already closed it?

Yes, you may reopen your case. You may need to fill out another IV-D application and any other documents provided by DCSS. If you have a child support order, you will need to provide the DCSS with a copy of that order. Any arrears that have accrued will need to be recalculated.

Will my case be closed if the noncustodial parent is imprisoned or institutionalized?

Your case may be closed if the noncustodial parent is imprisoned without possibility of parole or release before your child(ren) emancipates, is institutionalized, or has a verified permanent disability with no evidence of support potential. It is possible that DCSS will not close your case if the noncustodial parent has any income or assets that can be levied or attached for support. If the noncustodial parent is incarcerated or institutionalized and there is a possibility of parole or release before your child(ren)’s emancipation, or if there is information that the noncustodial parent is no longer disabled, your case will remain open.

If my case is a current assistance case, when can I close my case?

If you are currently receiving cash assistance (TANF) and/or Medicaid (AHCCCS), you cannot close your case. Any arrears that accumulate while you are receiving TANF or AHCCCS are considered assigned arrears. If you began receiving TANF prior to 10/01/2009, any existing arrears at that time would be considered assigned as well. Assigned arrears are used to pay back the state for the amount of TANF that has been given to you. After all of your assigned arrears have been paid in full, the remaining arrears will be given to you. Once the assigned arrears are paid and you are no longer receiving TANF or AHCCCS, you may request to have your case closed.