Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

‎05-22-201811:43 AM

I'm sorry to learn that you have quite a few challenges with your phone. The troubleshooting steps you have done are all correct but did not yield any positive results. This led me to think that it might be a hardware concern, especially the battery. In this regard, the last troubleshooting step to do is factory data reset, without automatic restore. Kindly backup all your data and perform factory data reset. I would also advise you to remove your Google account from the phone before proceeding with it. The steps are here: https://support.motorola.com/us/en/solution/MS111912

If you already did a factory data reset and tested the phone BEFORE installing or restoring ANY apps, and the problem persists, then service/repair is next step.

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

‎05-29-201807:42 PM

These phone descretely conceal failed batteries. Looking feom the side across the screen you will notice a subtle bulging. This is a root cause to many issues with the Z phones (and most others as well). Motorola/Lenovo is caught up in the paper thin trend and this leaves the new volatile batteries susceptable to damage. Some phones worse than others replace the battery and wipe the phone; it will be back to normal. GL

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

Thanks for confirming. This could be already related to a hardware issue. I would suggest having it checked with our technicians. You can send it for warranty repair. Here's the link for the repair centers, click here. Thanks.

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

‎06-05-201809:12 AM

I dont think it was hardware issue since most of your forum about moto z had same problem which were bluetooth & wifi error, battery drainage so fast...etc. I do hope Lenovo update their patch to help solve this kind of problem that happen to most of moto z users ASAP

Re: Moto Z: Wi-Fi, Bluetooth, Battery Problems

I understand that there are alike issues in regards to this, however, in this case, the issue could be the antenna of the device already. Let's try performing factory data reset to confirm any software issue, here's the link to the instruction. If it still fails then a repair would be our next option. Thanks.

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