Apple is experiencing login issues for some users with the Podcasts Connect site. This has resulted in people being unable to submit their podcast to iTunes/Apple Podcasts. This issue presents itself in two ways:

Trying to login will redirect you back to the login page

Trying to login will result in an error message ‘We can’t process your request’

The first report we had of this issue was nearly two weeks ago. We have been in contact with Apple’s podcast support team and will update this post when we have new information. At this time no ETA on the resolution has been provided to us.

Spotify has started adding new shows to their system again! They have a backlog of about 2500 shows from us to get through and should be finished doing that by early next week. Once that is done things will be back to normal with new shows being added a few days after submission. Please remember to make sure to complete setup of the Spotify destination: https://support.libsyn.com/kb/spotify/ otherwise you show will not be submitted to them.

Due to higher than expected demand Spotify is doing work on their systems to be able to better handle the submission of new shows. They are expecting this work to take approximately 4-6 weeks during which time they will not be accepting new shows. Any newly setup Spotify destinations from now until the end of the month will still be submitted to Spotify but they will not be added to their system until early June.

We strive to maintain our status as one of the worlds most trusted podcast hosting platforms, and central to this goal is the security and privacy of the information you provide to us as a part of your Libsyn account.

The Libsyn platform hosts podcasters from all over the world, and we love our global community. This presence requires us to take a comprehensive look at privacy regulation.

Today, we are sharing how we are preparing to meet the requirements of the new data protection law, General Data Protection Regulation (GDPR), going into effect on May 25th, 2018.

Over the next several weeks, we will be sharing more about the changes and updates that may impact your Libsyn account under the requirements of GDPR.

Please keep an eye out for the following and take action when requested:

Updated Libsyn Terms of Service

Updated Privacy Policy

Additional information on data transparency

Changes to user consent which may affect how you sign-up or opt-in to services

Libsyn dashboard alerts

Further email communications

GDPR creates consistent data protection rules across the European Union (EU) and applies to companies based in the EU as well as companies around the world that provide services and process data from or about individuals in the EU. GDPR has a broader scope than current EU data protection laws and substantial fines for compliance violations. There is a higher standard of consent required from individuals and GDPR provides for broader individual rights to accessing and porting data. To learn more about GDPR, please visit:

We are committed to data protection and privacy and are taking these steps to continue to comply with data protection laws. We encourage you to review all updated information and take action as necessary to help us to continue to deliver a world-class podcast hosting service to you.

Due to the overwhelming uptake in podcast consumption and podcasters submissions Spotify is going to be making some back end updates to better serve both groups. There may be some delays in new episodes or shows appearing in Spotify during this maintenance period that they are expecting to last approximately four to six weeks.

[11:30AM EST] – We’re doing some maintenance on our stats processing system today, stats processing will be paused during this time. We expect this maintenance to take ~6 hours and will post an update when the processing has been restarted.

[5:40PM EST] – We’ve completed the stats maintenance and processing has been turned back on. All logs generated during the time frame of the maintenance will be processed normally in order of oldest to newest. We’ll post another update when processing has caught back up.

[11PM EST] – Stats processing is continuing to run and we expect it to be caught up in the next 2-3 hours.

At the end of 2017 we rolled out our new stats interface backed by an entirely new stats system – new stats FAQ. After the new system was launched we continued to process data through the legacy system to allow for direct comparisons during the month of December between the old numbers and new numbers. Today we have stopped processing data through the legacy system, this means that while all existing data in the legacy system will remain accessible you will no longer see numbers there update.

[11:30 AM EST] – Stats processing is currently paused as we are performing some maintenance on our stats system. We’ll post further updates as the work progresses.[2 PM EST] – Stats processing is running again now and we expect it to catch up later this evening.

We’ll be performing maintenance on our database systems at 2PM EST today. We expect this window to be very short but to avoid any issues we will be putting the system into maintenance mode during this time.

[2PM EST] – The system is now in maintenance mode. We’ll post an update when the work has been completed.[2:10PM EST] – This maintenance has been completed and the system is now running normally again. Thanks for your patience and we apologize for the short notice.