Ricardo Roe, legal representative for SOS, says organizers received a text message from Vaughan around 7:15 p.m. Saturday, stating their permit had been revoked.

In a statement Sunday afternoon on Twitter, Vaughan officials said the permit was pulled because the organizers had not complied with its terms.

City of Vaughan By-law and Compliance, Licensing and Permit Service staff revoked the permit of the Carnival Kingdom 2018 SOS Fest event after it was determined that organizers did not comply with the terms of the permit. 1/2

In accordance with the City's Special Events By-law, both the decision to grant the permit and subsequent decision to revoke, were decisions made by staff and not directed by Mayor and Council. The City of Vaughan also received a number of public complaints about the event. 2/2

Roe said he was told there had been noise complaints from about six kilometres away following a concert at the same venue on Friday night.

"The people that were close by, and the surrounding areas, they didn't hear any music," said Roe, adding that the venue is in an industrial area and their team measures decibel levels to ensure they meet standards.

City officials said in a tweet the decision to revoke the permits was made by staff and it had received "a number" of public complaints about the event.

Roe said usually if a permit is violated, they would have the chance to pay a fine.

"I'm not sure why it was so heavy-handed ... it's millions of dollars," said Roe. "Everyone had been paid ... a lot of money went right out the door."

He said organizers are "distraught" about the cancellation and are still unsure exactly why the permits were revoked.

Ticketholders, stars unhappy about cancellation

Ticketholders took to social media Sunday and beyond to express their disappointment in the cancellation.

If #CarnivalKingdom got shut down cause of noise complaints from Rejouvernate that is laughable. It's an industrial area....who is complainin?! Also, Veld is taking place down the road right now. Oh. Ok.

10K people spent their money to come together to celebrate culture that is often relegated to the sidelines most of the year. #carnivalkingdom wasn't a party. It was a celebration of all that is the Caribbean. Canceling it with 1 hour notice shows we don't matter.

Justin Mohammad said he was in line to attend the event just before 9 p.m. with his family. A half-hour later, security came to tell them it was cancelled.

"People were getting anxious, they wanted to go in and start having a good time and enjoy the music and enjoy the weekend," he said, adding that security told them they didn't know why it was shut down.

Brandon Bacchus said he and a friend were driving into the parking lot when a police officer told them the event was cancelled.

"We were pretty upset," said Bacchus, 24, adding that he was excited to see the artists.

"It was handled terribly. I'm confused as to whether it was noise complaints, but an event as big as this, it shouldn't have been shut down on such short notice," he said.

Other cities offer to host event

Some on Twitter called for Vaughan mayor, Maurizio Bevilacqua, to provide further explanation for the event's cancellation, but Bevilacua had not commented at time of publish.

Politicians from nearby cities, including Hamilton and Brampton voiced their interest in relocating Carnival Kingdom to their municipalities in future: