CX & ITS

Deliver exceptional and outstanding services to our students, staff, faculty and partners. We look forward to helping our students succeed and encourage them to take advantage of our many resources. We want to be recognized as technology experts within the department of OIT and around campus. Our intended role is to serve our stakeholders by providing a closer connection to our customers, enabling us to better understand their current and future needs. This team helps the departments deliver successful projects and services by providing them with customer intelligence, impact assessments, communication channels, and a mechanism to solve issues as they arise.

Objectives

Ensure that UTA students and faculty have the most current technology available to fully participate in a technology-enabled work and learning environment.

Grow Client Engagement (know the business, impact the business and be the business). Become business domain experts who are also knowledgeable in basic technological know-how’s. Focus on delivering solutions that are proactive, compelling, engaging, and intelligent.

Mission Statement

Our mission closely parallels the university's mission. We are dedicated to providing excellence in a learning environment while encouraging the development and application of knowledge and ideas through the use of highly advanced computer facilities.

Our Values

We don’t say NO – We give alternatives

Customer First – Focus on building a relationship and delivering service