User Experience

Enterprise User Experience Solutions

By monitoring application crashes, application hangs, and application unresponsiveness
in a central database, your organization will be in a position to proactively address
application issues. You will no longer need to rely on users reporting issues to
you as isues will be recorded automatically and then uploaded to a centralized store
for later analysis.

Why DO I Need This

Estimates suggest that up to 7% of an employees day is wasted working around application
issues- application crashes, hangs and prolonged periods of unresponsiveness. For
large organizations this figure amounts to an enormous waste of resource, and reduces
employee productivity.

Application Issue Monitoring

To date the most effective way to gather application issues is through event logs.
Unfortunatley this method is resource intensive and will only provides errors and
warnings logged by clients. By actively tracking applications, Hebbian View User
Experience is able to provide data that event logs cannot. The Recording Client,
which runs on a users desktop, is able to monitor tough to track issues such as
when an application becomes unresponsive, crashes, or enters a prolonged wait state.
This information is then uploaded into a central datastore for analysis.

Taking Control

Hebbian View Application Statistics GUI gives you the ability to manipulate the
data gathered so that you can take control and resolve troublsome applications.
Data can be viewed over any time period and can also be filtered by Application
Category.

Our built in reports let you slice and dice the information any way you want, identifying
application issues that are reducing employee productivity. By actively reporting
issues as they happen you can respond to potentially serious errors in a controlled
and timely fashion, before impacting further on productivity.

Application Categorization

Hebbian View Enterprise Application Statistics includes an Application Classification
engine that lets you see application data from yet another perspective. Applications
are classified as work related, non work related and prohibited at a user or group
level. This gives great control over who is allowed to use particular applications.
Report details include application category and you can also filter data by category.
Note: Application categorizations can be modified to fit your business model.

Related Products

Hebbian View Monitor provides
a centralized store containing details of application crashes, hangs and unresponsiveness.
By utilizing this information you can proactively address troublesome applications
with no need for user involvement.