Our dedicated Call Centre team provides both inbound and outbound call centre services and will represent your brand in a highly professional manner to protect your reputation and yield strong returns on your marketing, sales and recruitment campaigns. Call Assist has a 20-seat outsourced call centre providing a wide range of services.

Telemarketing

Generate warm leads and new business opportunities with Telemarketing performed by the expert team at Call Assist’s 20-seat outbound call centre. Our experienced telemarketers will contact businesses or individuals on your behalf using a professional telemarketing style that offers call recipients a positive telemarketing experience. The Call Assist telemarketing technique takes the guise of a…

Help Desk

Call Assist’s inbound call centre provides companies with a responsive customer service Help Desk to back-up their products and services – without the need to establish their own call centre. Call Assist works with each Help Desk client to develop a comprehensive Customer Service Plan and Training Manual that guides our call centre staff in adequately…

Market Research

Quality market research gives organisations the information it needs to enable it to make firm business decisions based on fact, rather than speculation. Call Assist are experts in market research supported by a quality, outbound call centre that will gather the information you need to understand your market and gain an advantage over your competitors….

Appointment Setting

The Call Assist Appointment Setting service turns cold sales leads into warm sales leads. The experienced team at Call Assist’s outbound call centre can contact potential or existing clients on your database and offer them an opportunity to meet with one of your team to talk about your products or services. Another Apointment Setting strategy allows…

Campaign Support

Support your next marketing initiative with marketing Campaign Support from the quality inbound call centre Call Assist located in Geelong. Call Assist has a 20-seat call centre staffed by an experienced team ready to gather the information you need to capitalise on your expenditure and reap a significant ROI. Call Assist has vast outsourced call centre…

Permanent and temporary recruitment

Call Assist operates Recruitment and Employment Services designed help companies easily and efficiently fill vacant positions with quality candidates. Our Recruitment and Employment Services can relieve you of your recruitment burdens, saving you the time and money you would waste using inefficient in-house processes not designed to handle recruitment. Call Assist can relieve you of…

Virtual Business Administration

If you’re too busy working IN your business to work ON your business – it’s time you engaged Call Assist’s Virtual Business Administration services. Call Assist’s virtual business administrative assistants take care of the everyday paperwork and business administration tasks that draw you away from clients, leaving you with more time to do what you…

Bookkeeping

Running a business is hard enough without the constant hassle of keeping your books up-to-date. The Call Assist Bookkeeping Service has qualified, experienced bookkeepers ready to free you from the burden of business book keeping, so you can concentrate on your customers and clients. Our quality bookkeepers will supply you with regular cashflow and profit…

Subscribe to our mailing list

* indicates required

Email Address *

First Name

Last Name

Why is Call Assist favoured by companies seeking a quality outsourced call centre? We have high training standards, low staff turnover and an uncompromised commitment to quality and attention to detail.

Our current clients include small businesses, web-based business looking to automate their services, marketing companies needing assistance with campaigns, government departments, and training and recruitment companies.

If you want to successfully grow your business you need to understand what your customers consider, want and need. To gather that detailed information takes time and resources. Instead of tasking your company staff with collecting this vital information – and drawing them away from other crucial work – why not outsource it to a…

Retain clients through customer service follow-ups

January 31, 2019

No business, big or small, wants to lose its customers to competitors. With that in mind, customer service follow-ups are one of the best ways to retain big paying customers and in turn increase your business’s profitability. But with staff under the pump and already shouldering heavy workloads, how do you achieve a quality follow-up…

Geelong-based help desk services provide great customer care

November 30, 2018

When you run a business, you want to make sure your customers feel like they always have your support if issues arise. If they’re not satisfied by your products or services, they’ll look elsewhere. It’s as simple as that. So it’s vital that you have well crafted and responsive customer care plans – for help…