Compare Re:Desk vs. BMC Remedy 9

It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is better for your company. For overall product quality, Re:Desk received 8.0 points, while BMC Remedy 9 gained 8.3 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while BMC Remedy 9 scored 97%. Information regarding their functions, tools, supported platforms, customer support, etc. are given below to give you a more correct assessment. Remember to get only the functions that you need so as not to waste money for features that are unnecessary. In case you you want to quickly decide on the more reliable Service Desk Software according to our review team we recommend you take a look at these products: Freshservice, JIRA Service Desk, Samanage.

Available Languages

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

Full functionality

Multi-site (multi-store) connection

E-commerce ready

Multivendor ready help desk

Easy to use, 10 min to setup

Everything you need to start supporting customers

Pricing is available on by quote basis. Contact BMC Remedy directly for more details.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

QUICK LINKS

If you continue having second thoughts about which service will perform best for your company it may be a sensible idea to check out each service’s social metrics. These metrics are frequently an indicator of how popular a given service is and how large is its online presence. For instance, in case of Facebook Re:Desk has 5 likes on their official page while BMC Remedy 9 profile is liked by 57109 people.