IT Support

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We always try offer the best solution to businesses, but with the news that Microsoft is withdrawing Small Business Server, we had to look for alternatives. Fortunately, we have found a better solution, and are pleased to be able to offer it to you at a far more cost effective price than we could ever offer SBS. This is an exciting opportunity for any new business or existing businesses looking to upgrade their network, and we would love the opportunity to talk to you about it. For more information, click the link below.

Network Installation

From Cat5e network installations, WiFi networks to Microsoft Small Business Server configuration, installation and support, and PC configuration we are able to take the stress out of IT.

Support

Our aim is to become an integral extension of your business. By working hard to understand how you run your business, we make sure that your systems support rather than hinder you. To do this, we provide 24 hour remote monitoring of your servers and provide remote desktop support for your users. This leaves you free to do what you do best, whilst we take the stress out of IT. Our support ticket system means that you can submit requests to us at a time convenient to you without waiting on the telephone to get an answer. The on-line knowledge base also provides answers to many problems.

IT Management

For many small businesses, IT support can become a real headache. Whilst wanting to concentrate on the core business, the IT systems can't just be left unsupported. More and more of your business depends on IT, and on it working reliably. Just think what would happen if you lost all your email contacts, your database, or your files? How would you recover? That is where we can help.

There is no need to worry, Promise IT Management provides IT management services with remote monitoring of your servers, remote support of your users, and when required on-site visits, all within the cost of an annual contract. We monitor your backups, disk space and file servers.

We have expertise in Microsoft Small Business Server 2008/11 as well as MS Exchange, MS SQL Server, and desktop operating system from XP to Windows 7.

Our support site operates a ticketing system, and we will generally respond within minutes of a ticket being raised. 95% of issues can be solved over the telephone, whilst the rest can be fixed with a simple site visit.

Managing email is becoming an increasing headache due to the number of viruses and spam emails in circulation. Promise IT can provide an email and spam filtering service that offers 24/7 protection against spam, malware, phishing, and virus threats. We can also provide email archiving that archives all inbound, outbound, and internal e-mails, reducing internal storage needs, and achieves compliance and litigation readiness.

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