Tracking Unified Communication Adoption - Slide 5

The top UC benefits that are most important to organizations include increased productivity (53 percent) and reduction of operating costs (48 percent).

CDW launched the annual Unified Communication Tracking Poll in 2009 to monitor attitudes, approaches and progress toward the adoption of unified communications (UC) technology. Now in its third year, the 2011 Unified Communications Tracking Poll surveys 900 IT professionals in U.S. organizations to track progress and determine where organizations are with UC adoption, what benefits are driving adoption, what challenges still hinder progress, and how organizations can successfully deploy the technology.

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