NHS 111

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services when you need medical help quickly. The service is open for 24 hours a day, every day and is free to call from both landlines and mobiles. You should call 111 if:

It's not a 999 emergency

You think you need to go to A&E

You don't think you can wait for an appointment with your GP

You don't know who to call for medical help

If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111.

Service Definitions

Most of the treatment available under the National Health Service (NHS) is free, but there are some
things for which some older people may have to pay part, all or part of the cost of, such as dental care and glasses. If you are on Income Support, Pension Credit or have Certificate HC2 or HC3, which means you can apply for a low income entitlement, most of these services will be free or
subsidised. If you are on Pension Credit you will automatically qualify for help with the cost of travelling to and from hospital for NHS treatment. You may also get help towards these costs if you
have a certificate HC2 or HC3 on grounds of low income. For further information contact the Benefits Agency or Age Concern Croydon.