Was promised 3 delivery dates. No show. Had to take time off work to stay home for these dates."
Another said she had saved for a trampoline for her louis vuitton alma in epi leather disabled son but it had never appeared.
And another wrote: "I ordered garden furniture over two weeks ago and was emailed a delivery date last week so stayed in all day but no delivery. I have called daily and emailed daily since then."
Retail Direct UK's website states it has a "generous louis vuitton keepall authentication exchange, refund and returns policy".
But customers claim their orders simply have not appeared. The company's phoneline is also not working.
Retail Direct UK's website says it has a "collection point and showroom" in Castle Mall but when we visited on Monday it was closed.
The general manager of Castle Mall, Robert Bradley, said the shopping centre was helping with the ongoing police investigation.
"We pride ourselves on customer service and quality of retailers and unfortunately louis vuitton alma epi leather price on this occasion we have had one which has not quite been up to that standard," he said.
Retail Direct UK moved into Castle Mall in April through an agency called Shoppertainment but Castle Mall ended the lease last week amid customer concerns.
Mr Bradley said the Mall had worked with the firm at the start to try to address customer concerns.
The company behind Retail Direct UK is called Go Direct Online UK Ltd. It is registered to a London address and was set up in January 2017.

Retail Direct UK has been contacted for comment.
A Norfolk louis vuitton neverfull yayoi kusama price police spokesman said a man in his 20s and a man in his 70s have been arrested in relation to allegations of fraud. The men have been released under investigation while enquiries continue.

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