If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Camden Untufted Headboard - Queen is rated
4.3 out of
5 by
49.

Rated 5 out of
5 by
snoozing247 from
love my cushioned headboardThis product is perfect. We love to watch TV or read in bed and this tufted headboard is comfortable to lean against. Ithought I would have liked the legs to have holes in them so I could easily attach to bedframe, but with the wheels, it is better without being attached and just pushed flush against the wall. Color of fabric is exactly what I chose and my puppies like to cuddle between me and my pillows and the headboard. Thanks Ballard Designs!

Date published: 2011-06-19

Rated 5 out of
5 by
Sleepyhead from
Beautifully upholstered and easy to assemble.We were very pleased with the fabric, size and quality of this item. It really has perked up our bedroom. Excellent!

Date published: 2016-01-08

Rated 5 out of
5 by
0917 from
Beautiful Headboard!This headboard was just what I was looking for. The fabric is beautiful. I ordered a matching tablecloth to use in the sitting area of my bedroom. It really pulls the look together. It was a little frightening to order this type of item online, but the end product is just as pictured and was easy to install. I would highly recommend this product.

Date published: 2013-10-25

Rated 5 out of
5 by
Blitzen from
Outstanding value for the money!This headboard exceeded my expectations on so many levels:
The Leaf velvet material is very rich looking.
The nailhead trim is flawless.
The piece is sturdy and was very easy to assemble.
Overall, Well Done!

With its subtle wings and deep button tufts, the Mindy Full Headboard
embraces you in cozy comfort. We designed the wings' gentle curves so they won't interfere with your bedside reach. Slots in the base let you connect a metal ...