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I travel about 90-100 nights a year and stay in the Hilton chain of hotels. The Hampton Inn in Rockland is a simple hotel that is clean and has a great location. Only drawback would be dining choices but otherwise a nice spot.

My husband and I checked in for a two day stay on Friday, Oct. 26. We were volunteering at Owls Head Transportation Museum's fall auction next day. Staff was welcoming, room comfortable and clean, and breakfast next morning plentiful and good. Pleasantly surprised to find toaster…

Extremely pleasant and attentive staff. New facility that is being well maintained. Easy access off of Hwy 1. Extremely clean and well appointed. I would recommend this facility to anyone requiring accomodations in the Rockland/Waldoboro area.

Cleanliness and a friendly staff are consistent for all Hampton Inns that I have stayed at. The free breakfast saves time on those rushed mornings and the overall quality of the food is very good. Love the free coffee that is available 24 hours.

This was the typical Hampton experience for the most part, clean room, attractive hotel, comfortable bed, nice variety breakfast. The only negative was the young man at check in. We checked in at 4:30 p.m. and my husband (a trim, healthy 60 something man) asked about the cookies…

Dear Jamie B., Thank you for your recent visit with us and for your review of our hotel. Though I am happy that we met your expectations from a brand consistency standpoint, I am embarrassed and sorry for the interaction you had with our staff. As you can see from other replies, we take the quality of service and level of hospitality provided seriously. These unprofessional comments from our staff do not reflect the standards we have for ourselves, nor do they represent the expectations that any guest should have when staying here in Rockland. Please be assured that our leadership team will be meeting with our staff and this associate in particular to ensure this lack of judgment will not be repeated. I also would welcome the opportunity to make this situation right for you and your husband. Please feel free to contact me personally at 207-594-6644 concerning your stay, and for ways that we may be able to resolve this challenge after the fact, as best as possible. We appreciate your patronage of our hotel and your loyalty to Hampton. It is my hope we may be in touch in the near future. Best regards, Chris Barstow General Manager