Earlier, in the article Choosing HelpDesk I have already touched upon the differences between various systems. But that article reviewed only the functionality while practical application was not considered.

One can find quite a few mentions in the Internet about how companies or small teams were selecting a HelpDesk system and what were their selection criteria. Also, I have seen some cases when the list of requirements was simply unrealistic.

Despite the fact that Apple OS X is made in a way that it’s not necessary for its users to know all the peculiarities of the system settings, sometimes it is really hard to tackle some issues with OS utilities only. Like checking why SSD on Mac is full, even though it looks like your files […]