The National Consumer Complaint Database (NCCDB) allows consumers to file complaints regarding household goods moving companies, including brokers, carriers and freight forwarders. This system also allows HHG companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints.
In order to access this system, please visit:
http://nccdb.fmcsa.dot.gov.

The following table reports the number of complaints lodged in the NCCDB against the selected HHG company in the last four years. When making comparison between companies, it is important to take into account the size of the companies. Larger companies are capable of handling more moves; and therefore, are more likely to have complaints lodged against them. The data shown above under fleet size can be used for assessing the size of a company.

Year

Total Complaints *1

2018

2

Complaints by Category *2

Year

2018

Unauthorized Operations*3

n/a

Operating Authority*3

0

Insurance*3

0

Shipment Documents

1

Estimates/Final Charges

1

Weighing

0

Hostage

0

Pickup and Delivery

2

Loss and Damage

1

Claim Settlement

1

Other Commercial Complaints

1

Owner Operator – Leasing Violations*4

0

Consumer Complaint(Deceptive Business Practices)*4

1

Whistleblower Complaint*4

0

*1 A single complaint can belong to more than one category; therefore, the sum of the complaints in each
category may not equal the total complaints.*2 Click here for a list of the complaints associated with each category.