Need definition and criteria to distinguish between break/fix and emergency incidents. The definition and criteria would help:
(1) Determine whether the incident is justified to proceed without approval in accordance to a release management process or
(2) can proceed while approval (fast-track) release management process is started.

(All fixes (planned or unplanned) are considered change which follow a release management process. The unplanned category where break/fix and emergency fall need a more expedient, non-time delayed process while maintaining records of change.)

break fix are emergencys that is why they are called break fix
and this should be in incident management as incidents are break fix not problems

emergencys defined under change management as in a change in configuration that have to happen to restore service or prevent severe service impact

Please take the time and read the V2 Blue Book or check your course notes from your Foundation course unless this is an practice exam question_________________John Hardesty
ITSM Manager's Certificate (Red Badge)