Oracle Advanced Customer Support Services at Oracle OpenWorld 2013

Learn best practices and tips for how to leverage mission critical support delivered by Oracle Advanced Customer Support Services by attending one or more of our 8 sessions listed below. Or stop by the Support Stars Bar to ask questions and get more information. You can also go directly to the Focus On Oracle Advanced Customer Support Services document.

SUPPORT STARS BAR

Support Stars Bar - Moscone West, Level 2 Lobby

Don't miss the opportunity to meet with the stars of Oracle Support. Ask our experts your toughest questions about Oracle hardware, software, and engineered systems. Learn the latest best practices for problem prevention, rapid resolution, and product upgrades. Explore new Oracle Support innovations including Oracle Platinum Services, My Oracle Support Mobile, and the Ops Center Everywhere Program. Learn about how Oracle Advanced Customer Support Services helps you maintain and maximize the performance of all mission-critical Oracle systems.

The Oracle Support Stars Bar is open all week at Oracle OpenWorld.

SEPTEMBER 22-26, 2013

Best Practices for Upgrading to Oracle E-Business Suite 12.1.3
Session ID: CON8796
Content Catalog Link: https://oracleus.activeevents.com/2013/connect/sessionDetail.ww?SESSION_ID=8796
Are you considering an upgrade to Oracle E-Business Suite 12.1.3? In this session, you'll hear from GAP, a leading global retail company with more than 3,000 stores in more than 80 countries, discussing the challenges and best practices of upgrading to Release 12.1.3. This massive Oracle E-Business Suite upgrade involved GAP's primary global financial system, incorporating integrations with various technologies, including Oracle's PeopleSoft product family, the Oracle Hyperion product family, homegrown applications, and a mainframe. You'll also hear how GAP leveraged Oracle Advanced Customer Support Services for issue avoidance and resolution strategies to reduce downtime risks while optimizing the applications functionality for maximum performance and productivity.

Continuous Availability with Oracle GoldenGate: Best Practices from Comcast
Session ID: CON8951
Content Catalog Link: https://oracleus.activeevents.com/2013/connect/sessionDetail.ww?SESSION_ID=8951
Does your business demand high availability? In this session, Comcast, one of the largest telecom firms, shares best practices and challenges for implementing four-way and three-way Oracle GoldenGate multimaster (active-active) replication architectures with proper conflict handling mechanisms with a combination of Oracle GoldenGate, Oracle Real Application Clusters (Oracle RAC), Oracle Database's Oracle Grid Infrastructure feature, and Oracle Automatic Storage Management. This implementation resulted in zero-downtime maintenance activities such as patching and upgrades of the OS and RDBMS. You'll also hear how Comcast leverages Oracle Advanced Customer Support Services to maximize the performance and availability of its Oracle technologies.

Cross-Platform Database Upgrades with Oracle GoldenGate
Session ID: CON4286
Content Catalog Link: https://oracleus.activeevents.com/2013/connect/sessionDetail.ww?SESSION_ID=4286
In this session, gain valuable insight into how to upgrade Oracle Database under various scenarios. Learn how to leverage Oracle GoldenGate, Oracle Streams, and the Data Guard feature of Oracle Active Data Guard. Youâll also learn how to leverage Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to complete business-critical upgrades and achieve high availability.

High-Availability Fraud Detection for Oracle Database: Tips from Bank of America
Session ID: CON8952
Content Catalog Link: https://oracleus.activeevents.com/2013/connect/sessionDetail.ww?SESSION_ID=8952
Does your business demand near-zero downtime? In this session, Bank of America discusses how it meets the high-availability requirements of its fraud detection system and global online applications. It shares practical knowledge of how to build the foundation for a scalable maximum availability architecture by adopting Oracle Database 11g Release 2 technologies with Oracle Real Application Clusters (Oracle RAC), Oracle Data Guard, and Oracle GoldenGate. Learn how Bank of America drives best practices for maximum availability architecture, upgrades, patching, and backup and recovery, with the goal of zero downtime. You'll also hear how it leverages Oracle Advanced Customer Support Services and a dedicated advanced support team to maximize performance.

Oracle Database 12c and Private Cloud Deployment: Tips from IBM
Session ID: CON6869
Content Catalog Link: https://oracleus.activeevents.com/2013/connect/sessionDetail.ww?SESSION_ID=6869
In this session, gain valuable insights from the IBM Global Business Services (GBS) Systems and Technology Group (STG) into how it has deployed private cloud infrastructures leveraging the Oracle Database 12c Flex Automatic Storage Management (ASM) feature and Oracle Multitenant, utilizing pluggable databases. You'll hear about key best practices and lessons learned with these Oracle technologies from IBM's hands-on experiences. You will also learn how IBM leveraged an Oracle Solution Support Center delivered by Oracle Advanced Customer Support Services to help achieve maximum performance and availability as well as reduce cost and risk.

Running Oracle Fusion Middleware in Critical Environments: Tips from SWIFT
Session ID: CON8771
Content Catalog Link: https://oracleus.activeevents.com/2013/connect/sessionDetail.ww?SESSION_ID=8771
Are you deploying and optimizing Oracle Fusion Middleware technologies in a mission-critical environment? In this session, SWIFT discusses how it manages a proprietary communications platform utilizing Oracle middleware technology such as Oracle WebLogic and Oracle Tuxedo. SWIFT, the Society for Worldwide Interbank Financial Telecommunication, is a member-owned cooperative through which the financial world conducts its business operations. Learn how SWIFT optimizes Oracle's middleware platform to enable financial institutions to connect and securely exchange financial information. You'll also hear how SWIFT leverages Oracle Advanced Customer Support Services for rapid resolution of issues to help ensure a highly available environment.

Upgrade with Oracle Database 11g's SQL Plan Management: Best Practices from Bank of America
Session ID: CON6938
Content Catalog Link: https://oracleus.activeevents.com/2013/connect/sessionDetail.ww?SESSION_ID=6938
Are you concerned about performance problems the first day after an upgrade from Oracle Database 10g to 11g? Are you concerned that your critical batch job SLAs will be breached because SQL performance regressed due to a change in the execution plan? In this session, Bank of America shares best practices from its experience in using Oracle Database 11g's SQL Plan Management feature to freeze execution plans during upgrades and to stabilize batch job execution time. The presentation discusses common challenges and how to proactively find performance problems and presents tips for resolving them. You'll also hear how Bank of America uses Oracle Advanced Customer Support Services to help maximize the performance of its Oracle technology.