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Why respond?At AutoInsider we don't want business owners to feel helpless about negative reviews but at the same time we don't want to delete genuine comments from customers. In our experience the best way to ensure that the business's reputation is maintained is to openly respond to negative reviews, this can turn the situation around in your favour and show other users that you're not unreasonable and are dealing with it professionally.

The review

The review in question

" Busted Knuckles " Your replies / help on the forum is most welcome and appreciated .Having someone genuine and hands one in the workshop makes a huge difference on answering the many posts .Thank you .

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