My client is a leading international airline and they are now seeking to recruit Team Leaders with previous contact centre experience to join their team.

The team leader will be responsible for supporting a small team of reservations agents.

Previous contact centre team leader experience is required and fluency in an additional European language is an advantage.

Airline Team Leaders must be flexible to work shift patterns across the 7 days although it is a 37.5 hour week.

Airline Team Leader, Responsibilities: To provide operational support to Customer Contact Agents in order to ensure the effective handling of all incoming contact from clients Be involved in coaching and monitoring the Customer Contact Agents as well as assisting Customer Contact Supervisors in the follow-up of the team's performance and ensuring smooth running of the operations with the aim of reaching the market's KPI's. Handle incoming calls and emails from clients Investigate and solve customer's problems using all available sources of information Assist Supervisors in developing Customer Contact Agents by coaching them on technical aspects of the role and giving feedback.

Airline Team Leader, Skills Required: Previous Team Leader / people management within a contact centre experience essential Experience within the travel industry preferred Fluent in English and another European language is an advantage

Airline Team Leader Salary and Benefits: Salary to £25,000

Pension

23 days holidays

Discounted flights, hotels and holidays

To apply for this Airline Team Leader please either apply online, email your cv to tony@newfrontiers.co.uk or call Tony on 0207 812 3820.