John Newton's thoughts, ideas and opinions on content management, enterprise software and open source.

2 posts categorized "Wikis"

2009.01.21

"It has been the risk-takers, the doers, the makers of things -- some
celebrated, but more often men and women obscure in their labor -- who
have carried us up the long, rugged path towards prosperity and freedom." - President Barack Obama, January 20, 2008

How do you put out a release on one of the biggest days in history? The answer is you don’t, you wait until the day after and create a new beginning.

I’m pleased to announce that the final release of the open source Alfresco Labs 3.0. Alfresco Labs 3 has been our most important version of Alfresco yet. Combining new technologies, new techniques, new standards and new levels of ease of use, we have been fulfilling a lot of the vision that we had when we started Alfresco four years ago. This release combines the stabilization work that we have been working on in the enterprise release with new innovations specifically for the open source community.

The Alfresco Labs 3 releases that started in summer of last year have been aimed at expanding our collaboration and social computing initiatives and to providing an open source alternative to Microsoft SharePoint. In doing so, we have introduced a number of new capabilities that have not been seen in either commercial or open source systems:

The first implementation of the new CMIS specification that is now in the standardization process with OASIS and promises to become the SQL of content management. Both the REST-based Atom Publishing Protocol and SOAP Web Services are provided.

The first ECM implementation of the Microsoft SharePoint protocol after publication of the protocol by Microsoft in April 2008.

New SURF, REST-enabled web runtime to provide an AJAX-enabled set of content management and collaboration components that utilize the rich Yahoo YUI AJAX libraries.

Alfresco Share, which is a new collaboration application built using our WCM technology and provides on-demand collaboration sites integrated with SURF collaboration and Microsoft Office integration through the SharePoint protocol.

New SURF collaboration components including wikis, blogs, forums, calendars, discussions, and social tagging.

A new document management experience with the SURF-based document library that includes thumbnail and preview generation to avoid long downloads and eliminates the need to have the application locally with a Flash-based preview.

Continued innovation of our WCM platform introducing features from the most recent enterprise release including web farm deployment, virtualization and reuse of assets between web sites. We have also converted much of the WCM functionality into Web Scripts that are accessible from you SURF applications.

Multi-tenant capability to create virtual instances of Alfresco from a single machine.

Integration of native PHP interpretation with the Caucho Quercus interpreter for integration of PHP applications and development of Web Script and SURF components in PHP.

The new Web Studio drag and drop web site development tool designed to develop SURF sites and applications.

Perhaps most important is the fact that the enterprise and open source lines were merged to provide bug fixes found by our customers or through the certification process on a multitude of platforms. Since the majority of our enterprise customers start using Alfresco as a result of using the open source version first, it is in our interests to have a viable, robust open source implementation of Alfresco. We also believe that ultimately the primary reason people are buying the enterprise subscription is for support, warranty and indemnification and the fact that Alfresco is open source is what draws them in the first place. We therefore recommend that the community upgrade to this version of Alfresco as soon as possible.

There are still new features being introduced for the first time as part of this release. Web Studio is new separate application using the new SURF web framework to provide a drag and drop design experience to build SURF web sites and applications. Web Studio allows you to work with and view the web site you are developing, but uses the Yahoo YUI AJAX libraries. Web Studio is also designed to develop and edit web sites safely by using the new WCM REST-based Web Scripts and is fully interoperable with the Alfresco WCM application.

With the economy in the dumps, this is a particularly propitious time to release the stable open source version of Alfresco 3.0. Open source should thrive in this environment. Where companies and IT organizations may not even take a call from a traditional enterprise salesperson, they will download open source software. We want to be able to build market share in the ECM market with open source that is robust and thriving.

2007.09.14

At the Summer Davos in Dalian, China, I was able to speak to Jimmy Wales, the founder of Wikipedia, about wikis in the enterprise. Wikipedia has become not only the world’s most popular wiki, but the ninth most popular web site in the world. Jimmy is here as a Young Global Leader with others that are defining where the world is going in the future.

Although wikis have become popular for people to collaborate on alternatives to encyclopedias, wikis can be used as tools to collaborate in the enterprise. Wikis are now being used to define product specifications, user documentation, policies and procedures. In addition, teams are using wikis to share ideas, discuss issues and define strategy. MediaWiki is the engine beneath Wikipedia and thus developed by the Wikipedia Foundation. It is available for anyone to use in their enterprise since it open source, so, I figured that Jimmy was a good person to ask about wikis in the enterprise.

Jimmy Wales, Founder of Wikipedia

John Newton: I have been interested in wikis in the enterprise for a while. Do you have any general comments on how they can be used?

Jimmy Wales: Wikis have been used to collaborate on all sorts of documents. They have even been used to manage schedules. I have seen people abandon [Microsoft] Outlook and schedule in a wiki as a better alternative.

The big difference is a design change in process. People don’t necessarily want to use a CMS. You need to drop the a priori assumptions on how you do workflow. The old notions of workflow are too cumbersome. Wikis provide enormous flexibility in how users can work together.

JN: Is this a replacement for workflow or a new way to do workflow?

JW: It’s more an ad hoc workflow by the users. In a wiki, users decide who can contribute to the group and create their own ad hoc workflows. It is a completely different security model. With the old model, you can define that a certain group can edit some content and define who owns the content.

With wikis, it is a completely different model that is more open. The implications of this are that you have accountability versus a gate keeper. Who is allowed to do what is socially enforced.

For instance, you can have an HR policy that says that John can update the HR policy, but the company policy is that regular workers can’t update that policy. But if you can have employees fix spelling errors or explain obscure paragraphs, then it would make that policy better. But that doesn’t reflect current policy, even though what is important is who does what to that policy and what matters is who is accountable.

[We didn’t discuss this, but a wiki allows anyone to revert changes back to their original state, so any malicious damage can be undone. Likewise an administrator of a page can prevent individuals from updating the page or anything on a site. That is the source of accountability.]

JN: How many organizations or enterprises are using MediaWiki in the enterprise?

JW: I have no idea. I have no clue on the quantity or number of systems used in the enterprise. We don’t track stuff like that.

But MediaWiki has its strengths and weaknesses in the enterprise. Its strengths are that it is the same software that runs the 9th largest website on the internet and can be used by anyone. I have a copy of MediaWiki on my laptop and it is the same software, except for all the caching stuff. It is highly scalable. You know that it can go from department to enterprise-wide to internet.

Its disadvantages are that it doesn’t integrate with corporate logins. There is no Outlook integration. I don’t really care about that stuff.

[At this point, Mozilla COO John Lilly, who happened to be sitting at the same table, interjected. “Yeah, no open source software does. But we use MediaWiki a lot. We have tons of documentation in it.”]

JW: I saw an implementation [of an enterprise wiki] at Best Buy. I was invited to Best Buy on the day they launched their wiki. They were using FlexWiki from Microsoft. That has got to be the worst wiki on the planet. It’s open source, but it was awful.

JN: Then why did they use it?

JW: The classic reason. Microsoft asked them to use it. It integrated with Microsoft logins, accounting and stuff like that. I haven’t followed FlexWiki since then, but I haven’t heard anything about it either.

JN: I believe that Microsoft’s wiki strategy now is to use SharePoint as the platform, for a lack of a better term, for collaboration. I have seen a number of situations where enterprises are comparing wikis and SharePoint. Are you seeing [your new company] Wikia positioned against SharePoint?

JW: Wikia is really focused on large, public-facing web sites. We don’t really have the consulting available to make it work in the enterprise. I have never run into SharePoint. I have never seen it. In fact, I don’t really know anything about SharePoint, only anecdotes.

JN: Most people reading this have probably never heard of Wikia, can you define it briefly?

JW: Wikipedia is about building out the reference library. Wikia is about building out everything else like magazines, novels, books. It is not neutral [like Wikipedia’s Neutral Point of View requirement]. It has humor, fun, it’s political. It’s every publication you would want to build.

It’s also about Search. Most important is that it is open source and open algorithms. We use [Apache projects] Lucene and Nutch. Search so far has been about good enough search and good quality search has become a commodity. There is still an opportunity to build around brand and distribution.

JN: Aren’t you worried that would dilute the Wikia brand by addressing both the wiki and search markets?

JW: Not really, because my personal brand is about mass participation, open source, transparency and editorial content.

JN: I have heard Twiki being used in enterprises as much as MediaWiki. Any idea which is being used more often?

JW: I don’t know Twiki that well. I am really more familiar with the mass market, consumer market. I would think that MediaWiki is used more often.

[John Lilly interjects: “No, I think that Twiki is being used more often.”]

JN: All this MediaWiki stuff, Facebook, YouTube is being lumped into the same bucket as part of Web 2.0. Do you think they are related?

JW: Yeah, it is over-hyped. I think it is about social networking and social connections.

JN: I have theory that Web 2.0 is about the right brain - creativity, faces, connections, music, and artistic expression. What do you think?

JW: Maybe so. Maybe so.

JN: What about data? Dan Bricklin’s WikiCalc is about managing data and spread sheets? What do think about WikiCalc? Do you think there is any applicability to Wikipedia?

JW: I love the concept and there is a really cool guy working on it. It’s a great way to extend collaboration the same way that Google Docs is. I am on the board of SocialText that is backing WikiCalc.

JN: The other day in one of the [Dalian] sessions, you talked about the fact that users put data into tables even though you provided mechanisms [categories] to avoid that. Do you think that shows that people want managing this type of tabular information in a wiki?