future software

Windows 10 is the OS of the future and fundamentally changes how PCs and other devices will be used and supported in organizations. However, with different support periods set by Microsoft for Windows 7, each IT and procurement organization need to evaluate what hardware and software combination will best support their workforce if they are not ready to move to Windows 10 right away. Even purchasing new PCs to take advantage of performance improvements and new form factors while downgrading the OS may not be an optimal strategy going forward.

Business and IT executives should not have to choose between their desire to innovate for future growth and the desire to avoid disrupting current operations. Enterprise innovation that embraces and extends existing infrastructure and applications is possible through modern software architectures such as web services and SOA – as long as those investments perform competitively when measured against alternative platforms and they are able to be modernized to participate in these architectures.

The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution.
SIP delivers two important advantages over legacy switching:
1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment.
2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video.
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Learn more about how to build the next-generation customer service platform.

Prime your business for growth with a software-defined approach.
The current business-enterprise climate demands robust connectivity and delivery in services. As IT executives continue to invest in integrated infrastructure, companies that remain committed to hardware-centric infrastructure are being left behind and subsequently are exposing their enterprises to risk and loss. Liabilities include time wastage and financial costs in the management and maintenance of legacy infrastructure, creating a deficit in executives’ energy when it comes to innovation and future planning.
VMware’s Hyperconverged Infrastructure (HCI) is a malleable, sophisticated solution which facilitates the vital transition from physical to virtualized storage solutions. HCI is the foundation for the Software-Defined Data Center (SDDC) destined for leading enterprise operations.

As the world of traditional manufacturing fuses with information technology, organizations are tapping into a level of technical orchestration never attainable before. Symphonies of systems facilitate real - time interactions of people, machines, assets, systems, and things. This is the Smart Factory; the factory ecosystem of the future. It is an application of the Industrial Internet of Things (IIoT) built with sets of hardware and software that collectively enable processes to govern themselves through machine learning and cognitive computing

Technology has become the heart and soul of every business. The hardware boundaries of IT have exploded beyond data centers, with mobile devices in the hands of both employees and customers alike. Application options have blossomed, from traditional to open source to software-as-a-service. Business has become global, bringing with it a demand for round-the-clock agility. Employees expect that the applications they use at work should be as easy to use the Web apps they use at home. Integration remains difficult, because it's sometimes impossible to know what will happen when someone tries to pluck one strand out of the pile. IT workload and system complexity will only get more challenging, bringing the need for disintermediation through service automation.

PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.
From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about:
• PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting.
• Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization.
• Current customer success stories and the future of PureCloud.

AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot.
“In each of the last five years, the industry lost a quarter billion in motor insurance," says Colm Carey, chief analytics officer. "So, there's a huge push for new data, models, ways to segment and pick profitable customer types—and get a lot more sophisticated. Our goal is to optimize pricing, understand the types of customers we're bringing, and the types we're trying to attract. We would like to tie that across the business. Marketing will run a campaign, trying to attract a lot of customers, but maybe they're not the right type. "We wanted to step away from industry standard software and go with something that was powerful and future-proof. In 2016, we had an opportunity to analyze all software.
We chose the TIBCO® System of Insight with TIBCO BusinessWorks™ i

The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience.
According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out.
Learn how you can plan your customer service organization more strategically and maximize your business' efforts.

An imperative for many enterprises is to undergo a digital transformation to develop new business models, engage better with customers and employees, and remain competitive. Underpinning this transformation is the use of cloud services, which support the rapid innovation and responsiveness required in the digital age.
Unfortunately, current enterprise networks tasked with delivering these innovative services are complex, rigid, costly, and were not built for the speed and flexibility needed in the cloud and digital era. As a result, many organizations are challenging the status quo of traditional networking by taking a software-defined approach.
Watch this webinar featuring research from Forrester to discover:
* Trends that are compelling 90% of organizations to evolve their networks
* Why SD-WAN is a critical enabler of digital transformation
* Key capabilities companies look for in an SD-WAN solution

The network of yesterday is not the network that can take businesses into the future. As
mission critical enterprise applications move to the cloud, wide area network (WAN)
must adapt to become agile, flexible, and scale rapidly. Leading IT trends such as Internet
of Things (IoT), Software as a Service (SaaS), cloud storage, enterprise mobility, emerging
transport alternatives, and globalization increase the importance of how network assets
are leveraged and how the network is conceptualized. The advantages of public and
private data centers and cloud-based applications are significantly diminished if the
network is slow, inflexible, and unpredictable. Erratic network performance with high
latency, jitter and packet loss can significantly impact user adoption, satisfaction, and
overall corporate productivity.
As connectivity options continue to emerge, end users are no longer tethered to the
office or to the localized applications and services that were trademarks of a primary or
branc

IT leaders are adopting hybrid WAN topologies to increase capacity and reliability while balancing cost and performance requirements. However, these hybrid architectures are often too complex, rigid, and fragile. As a result, many organizations are challenging the status quo of traditional networking. Read this Technology Adoption Profile from Forrester to learn why 90% of network managers are looking to evolve their WAN, and see why new approaches such as SD-WAN are required to compete in today's digital age.

The network of yesterday is not the network that can take businesses into the future. As mission critical enterprise applications move to the cloud, wide area network (WAN) must adapt to become agile, flexible, and scale rapidly. Leading IT trends such as Internet of Things (IoT), Software as a Service (SaaS), cloud storage, enterprise mobility, emerging transport alternatives, and globalization increase the importance of how network assets are leveraged and how the network is conceptualized. The advantages of public and private data centers and cloud-based applications are significantly diminished if the network is slow, inflexible, and unpredictable. Erratic network performance with high latency, jitter and packet loss can significantly impact user adoption, satisfaction, and overall corporate productivity.
As connectivity options continue to emerge, end users are no longer tethered to the office or to the localized applications and services that were trademarks of a primary or branc

Software-defined infrastructure is no longer the future. It is now.
In this hyperconvergence overview, we provide a quick overview of what hyperconvergence is and how data center architectures benefit. You will also see some systems, software examples, and recommendations to get you on your way!

The quick-service restaurant industry continues to be a favorite among consumers who look to the sector for a wide variety of food served quickly and at a low price. The speed and efficiency of QSRs, which include the emergent “fast casual” restaurants, match today’s on-the-go lifestyle of consumers across all ages who often are too busy to cook at home.
That said, consumers expect their dining experience at a QSR to be comfortable with conveniences ranging from WiFi connectivity to ordering kiosks and dining area entertainment on large screens or even tableside tablets. They expect the information on menu boards to be accurate and up-to-date and their meal orders to be fulfilled quickly and accurately. Technology is a major enabler in meeting consumers’ expectations while simultaneously helping QSR locations increase operational efficiencies and quality of service.

Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between.
Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.

Retail has been transformed by technology in multiple ways, from the way customers interact with retailers to how products are offered and acquired. Indeed, the entire shopping experience has been redefined and expanded to enable customers to purchase products anytime, anywhere, with any device, from any number of retailers.
Consumers’ changing shopping behaviors and their reliance on technology enables retailers to reach a wider swath of potential buyers, moving well beyond the borders of their physical store locations to new geographies and populations. That said, retailers must understand how to use technology effectively to draw in customers and entice them to purchase, as well as help them improve their operations and enable new, innovative ways to keep customers coming back.

Using open source code is not necessarily a problem, but not knowing what open source you’re using can be extremely dangerous, particularly when so much open source contains security flaws. In fact, the latest Future of Open Source Survey found that:
- 55 percent of respondents had no formal policy or procedure for open source consumption
- 98 percent were unaware of the open source code they were using
"Application Security in 2016," a complimentary report from Black Duck Software, considers the key application security challenges your organization will face, with a special focus on staying both agile and secure with open source. Download the report today!

Thanks to the rising importance of business mobility, the BYOD trend, and improvements in the underlying technology, the adoption rate of desktop virtualization is faster today than ever before.
But as enterprises move to virtualization as a foundation for end-user computing strategies, more agile, high-performing infrastructures are needed.
Download this white paper to learn why software-defined data centers (SDDC) are an attractive infrastructure option for virtualization. Inside, you’ll gain access to different articles featuring:
Why infrastructure matters in desktop and application virtualization
Building the future of the desktop on the software-defined data center
SDDC-powered virtual desktop and application benefits
And more

The Department of Homeland Security puts businesses in two categories: those who have already experienced the pain of losing valuable electronic data, and those who will at some point in the future. Well-prepared businesses know that deploying the right resources, processes and technology to protect vital HR information is important, but having adequate resources and technology in place to protect the same invaluable data in branch offices is just as important, though often overlooked. This paper will teach you how real-time data replication software can automatically backup branch office data to a central server for a simpler, more reliable and cost-effective way to protect your branch.