Office

Office Telecoms

Organisations are continuously facing challenges relating to globalisation, whether increased competition from new entrants, demands to enhance client responsiveness or to provide a more personalised service, ultimately customers and clients want more for less!

A new communications platform can be set-up and simply administered to better handle calls and provide intelligent information about expected wait times or position in queues. This ensures calls are answered more efficiently to help improve customer satisfaction.

Manage customer complaints with call recording, which provides staff with the effective training to resolve disputes. Also benefit from a full auditable record of public interactions with evidence of call recordings to prevent possible litigation.

Provide fast and flexible communications to ensure the right information is efficiently passed between colleagues wherever they are located.

Provide hot-desking, which allows staff to nominate any desktop to be their own.

Increase response time in answering calls and stay informed with call stats to understand how best to deal with peak call times.

Provide a single interface for call control and application administration across a large-scale network ensuring the technology is mapped to your business requirements.

How we can help

Glamorgan Telecom Limited specialises in communication solutions for mainstream businesses and focuses on improving customer service whilst increasing productivity and minimising costs. We help to improve interaction with clients providing a wide range of call handling options with management tools to help organisations to analyse and manage call traffic more effectively.

We create a more flexible and agile working environment enabling staff to choose fixed wireless and mobile devices to support work patterns and improve communication. Deliver flexible and service oriented systems that meet ongoing compliance needs such as disaster recovery, social responsibility and call recording.

Further Assistance

For further information please view the documents below. If you'd like to get in touch with us for further expertise, or a quotation - please use the form below.

We can help you. Get in touch.

If you are thinking about telecoms for your business, then please get in touch with us using the simple form below. Our deserved reputation comes from a commitment to customer service excellence and support.

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I am the first to complain if something is wrong, but just wanted to pass on my thanks to the two Ian’s today who have worked at the school. They have been so helpful and are always willing to please. Teachers have praised how they have worked too. I would just like to pass on my thanks to them and yourselves for the great service that we always receive.

Comprehensive School, Newport CBC / Head Teacher

Our new system from Glamorgan Telecom has been a joy. No fuss to install, very simple to use and great value with a fixed monthly bill. Finally I have
found a business phone system that is ideal for our small dental practice, safe in the knowledge that it can easily be modified and extended to suit
any future needs we may have.

Dental Surgery, Bristol / Owner

Very smoothly transferred. Very friendly and informative.

Dental Surgery, Newport / Practice Manager

Delighted with the overall service and the improvement the new telephone system has had on the practice.

Doctors Surgery, Swansea / Practice Manager

Like a little whirlwind, GT came in and sorted everything out for us. Very capable employees from start to finish, and really approachable. Thank you.

Ecological Consultancy Company, Bath / Consultant

Professional from start to finish. Glamorgan Telecom helped us overcome some difficulties with a third party.

Engineering Company, Gloucester / Director

A superb service, friendly, helpful and professional.

Estate Agency, Newport / Director

We found Glamorgan Telecom to be totally professional from start to finish of the project.

Floorcare Specialists, Swansea / Director

Gemma has been helping us with our Telephone Training today and I must say that she is absolutely brilliant, she is a credit to your company. The training is done very professionally and more importantly with a smile on her face.

Golf Club, Bristol / Management

Over the last few weeks Gemma has been brilliant in offering assistance and responding to my queries. She is a real asset to your company, professional and patient, please pass on my sincere thanks.

Health & Safety Provider, Cardiff / Director

Home Care Provider, Trowbridge / Director

Monday we had your colleagues turn up and install all the equipment. Just like to say how impressed we were with them, and what nice pleasant people they were - so please pass on to whoever, our compliments and feedback.

Kitchen Company, Bristol / Director

Easy, flexible and friendly approach and support.

Leading Charity, Cardiff / Director

Very satisfied - must commend the trainer and the engineers - excellent!

Logistics Company, Gwent / Director

Samsung is pleased to see Glamorgan Telecom achieve Platinum Business Partner status. This level of accreditation gives Samsung customers the confidence that they are being looked after by a company that will deliver sales and service to the highest standard.

Paul Templeton / General Manager

A well managed installation.

Solicitor's Practice, Cheltenham / Partner

A big thank you to you and all your team for the smooth change over of phone systems. It turned out not to be the nightmare I had imagined. The change from one system to the other was seconds as you said. At the time I thought this was a tall order but the transfer was seamless, our phone system down time was literally seconds.
A big thank you to your installation team for working around us during the install.