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BCBSTX Creates a New Group Account Management Unit

November 10, 2010

As a valued partner, Blue Cross and Blue Shield of Texas (BCBSTX) wants to share with you changes it has made in its sales and account management organization. These changes better align our organization to share best practices, enhance administrative efficiencies and improve responsiveness to meet customer needs.

As part of these organizational changes, we've created a new Account Management Unit. This Richardson-based unit will manage renewal activity for the 51-100 market segment and will be modeled after our 2-50 Small Group Account Management unit.

Beginning with Feb. 1, 2011, effective dates for new business and renewals, the new Account Executive will focus solely on renewal activity and handle escalated issues that could not be resolved by existing Customer Service channels. Beginning Feb. 1, 2011, our Small Group Regional Sales Executives can assist you with external meetings, if necessary. This shift in responsibilities will bring additional focus to the service and retention sides of our business.

The current sources for assistance will remain in place and are available to serve both you and your clients. Clients will continue to call Customer Service with their questions. Producers will continue to call BlueLine, the Small Business Service Center or Customer Service. In order to simplify who you would contact for assistance, we have attached the following contact lists for producers and clients.

We have begun to transition work beginning with February 2011 renewals. The new Account Management unit will be managing the February 2011 renewal process and will be contacting you very soon. The next steps in this transition will be forthcoming as soon as they are available.