Online FAQs

Our FAQs section has a list of answers to commonly asked questions.​

Unless you have given us an authority to leave your parcel without a signature, if you are not home, we can’t risk your parcel being damaged or stolen. So we take it to one of our trusted agents until you can pick up your parcel.

Below are the steps which are carried out, should you not be home to sign for your parcel:

If delivery is unsuccessful, your courier will take it to your closest Parcel Connect agent

The Parcel Connect agent safely stores your parcel awaiting collection, for up to 5 working days

If the parcel is not collected in this time, our courier takes it back to your local Fastway depot

We ask our agents to hold parcels for 5 working days so that it does not disrupt their everyday business. However, we understand that sometimes you may not be able to collect your parcel within that time frame. If this is the case, see below for what to do:

Just a couple of days: Call your Agent, they are usually happy to hold onto your parcel for an extra couple of days.

Longer than a week: call your local Fastway Depot to hold your parcel for you, or make alternative arangements

Request redelivery:click here to organise redelivery of your parcel and give Authority for our Courier to leave it in a specific place

Parcel Connect offers competitive send pricing within the one off sender market. Pricing is calculated on where the parcel is going to and how big and heavy it is. There is a maximum weight of 10kg for any parcel.

Cubic weight is also known as Dimensional Weight, and is a pricing technique for commercial freight transport which uses an estimated weight that is calculated from the length, width and height of a package.

Even though an item may weigh only 4kgs, due to it’s size, it may be 15kgs of cubic weight. e.g. A large duvet may be relatively light but large

The pricing for sending parcels is based on the greater of the actual weight and cubic weight. It's important you calculate this to ensure your parcel is labelled correctly; otherwise you risk it being returned to you.

How do I calculate cubic weight?

You’ll need to know your parcel’s actual weight and its cubic weight, as the delivery rate is calculated on whichever is the greater.

Parcel Connect is a convenient alternative to postal or traditional courier services, providing customers with parcel pick-up or delivery services via a network of outlets across Australia. Customers purchase their labels online and can drop in their parcels outside of normal business hours. We currently have over 800 active agents across the country and are looking to grow rapidly to provide our customers with excellent coverage across Australia.

Parcel Connect is a cost-effective parcel delivery service that allows you to send, collect or return your parcels through one of the many Parcel Connect stores throughout Australia.

SEND - How does it work?

Get a quote online

Buy your label online for your parcel

We send you a confirmation email with your label & invoice attached

Pack & label your parcel. If you don’t have a printer you can clearly write the label number on the parcel for our agent to manually enter

Take your parcel into any one of our Parcel Connect agents

The agent will scan your parcel into our network and a Fastway Courier will pick it up on their next cycle.

Then simply drop your parcels off at your chosen Parcel Connect agent. Your local Fastway Courier will pick them up when they make their next scheduled visit to the Parcel Connect store.Your parcels will go into the delivery network to make their way to the recipient as instructed.

You can keep tabs of the delivery via Track parcel to see where your parcel is at any time.

Parcel Connect agents are simply the stores that we use to service the Parcel Connect network. They range from convenience stores to service stations stations to newsagents - all places along the routes you would normally travel.

Our agents are in easy and convenient locations with extended trading hours, so that it's easier for you to send, collect or return your parcel when it suits you and your busy lifestyle.

Payment structures vary between a per parcel or a weekly fee for parcels collected. You’ll also be remunerated based on parcels sent from your store.

If you’re set up on a per parcel payment, payment is processed based on the number of scans you have completed. Make sure that freight dropped off by customers and collected by customers are scanned correctly.

Have your friend download and complete the Application Form and Agreement Form, and submit to your local Parcel Connect support representative. Parcel Connect will then be in touch to run them through the sign up process and if approved, register them as an agent.

Welcome! Simply download and complete the Application Form and Agreement Form, and submit to your local Parcel Connect support representative or email us. Parcel Connect will then be in touch to provide training and answer any questions you may have.