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Customer Quality & Warranty Manager - Electrical

Reference Code: CQWME

Customer Quality & Warranty Manager - Electrical

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

The position of Customer Quality & Warranty Manager requires an individual to lead the customer quality interface between JLR Electrical Centre of Competence (CoC) and corresponding Bosch Chassis Controls (CC) & Car Multimedia (CM) divisions. They will be responsible for all aspects of Quality & Warranty transformation, interfacing between sales, quality and engineering organizations of both companies to jointly define and deliver quality transformation projects required to close the gap to quality performance targets. Manage status & KPI reporting, as well as customer escalations. Drive proactive measures to identify emerging quality concerns.

Act as the first point of customer contact for Launch, Plant and Field quality and warranty related business, triage new customer requests / complaints, check the plausibility of data before deciding on appropriate action in conjunction with the customer and Bosch quality teams