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A-to-Z Guide

Welcome to the A-to-Z Guide, your ticket to the Red Sox and Fenway Park, America's Most Beloved Ballpark. This A-to-Z Guide was developed to give you a quick reference for the variety of Fenway accommodations and general Red Sox questions that are offered to make your experience an enjoyable one.

All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E.

Assisted Listening Devices (ALDs) are available to fans who may have hearing or visual impairments. The ALDs are located at the Fan Services Booths at Gates B and E. A $20 refundable cash deposit is required to use a device for the duration of the game. Should fans encounter any issues with the devices, they are encouraged to send a text message to 23215 with the keyword 'security' to report any problems or receive assistance.

Offering Fenway Park's widest selection of food and beverage, pregame entertainment, the Rawlings' Making the Game booth, family style picnic tables and more, the Big Concourse is the perfect place to take in the energy and excitement of the park before and during the game. The Big Concourse is located between Gate B and Gate C near the outfield.

Celebrate your Birthday at a Red Sox Game with the Red Sox Birthday Package for kids ages 3-16. Package includes early entrance, birthday meal and more! Contact Jess Dudek for more info at jdudek@redsox.com or 617.226.6284

Bricks

Fenway Park commemorative bricks can be found in the Fenway Park concourse area inside Gate B and Gate C. To find the exact location of your brick please please visit redsox.com/bricks.

C

Cameras and video cameras are permitted inside Fenway Park, but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.

Cellular Phones

The use of cellular phones and pagers are permitted as long as their use does not interfere with other guests' enjoyment of the game.

Champions Club presented by Alex and Ani

Located in the Big Concourse, the Players Club is a terrific setting for companies, family reunions, alumni associations and other groups to gather and eat before a Red Sox game. For more information or to reserve your pregame date at the Players Club, please contact our Group Sales Department by calling 617.226.6835.

Changing Tables

Changing tables are located in the Men's and Women's washrooms at Gate E and in the Men's and Women's washrooms at the lower concourse level behind home plate, as well as the Family Restroom at Gate E. There is also a changing table on the Pavilion Level (behind Pavilion Box 14, and on top of Pavilion Box 2).

The Massachusetts Bay Transportation Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.

The Boston Red Sox make every effort to preserve the family atmosphere and ensure that all fans are able to enjoy the game in comfort. For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Customer Service booths, where trained staff is ready to help. Customer service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse.

D

Dell EMC Club

Overlooking the playing field and the city of Boston, the Dell EMC Club is one of Fenway Park's premium seating areas. The inside of the club is climate controlled with an elegant restaurant and full-service bar areas. Outside you will find padded seats with a TV screen in each section and some of the best views in baseball. The Dell EMC Club is sold on a season ticket basis only.

The Red Sox take pride in serving all our guests and hope your Fenway Park experience will bring you back many times in the future. A variety of accommodations are offered to make your experience an enjoyable one. Find more information in our Access Guide.

Fans with disabilities may purchase tickets either by telephone from the Red Sox Ticket Office at 877-REDSOX9 (877-733-7699) or in person at the Red Sox Ticket Office. The Red Sox Ticket Office is located at 4 Yawkey Way, Boston, MA 02215-3496 and is open Monday through Friday, 10 a.m. to 5 p.m. All tickets for fans with disabilities must be purchased no later than 72 hours in advance of each game. Security will verify the validity of all handicap patrons on a random basis.

Register to be a designated driver at the Good Sport registration located at Gate A and in the Big Concourse. You must have a valid driver's license to register.

E

Elevators

There are three elevators at Gate D that provide accessibility to all levels of the park. Gate B has one elevator that provides accessibility to the Deep Right Field Grandstands, the Right Field Roof Deck and Right Field Roof Boxes. The last elevator is located between Gates A and E provides accessibility to all levels on the Left Field side of the ballpark.

There is an escalator located at the 20 Yawkey Way entrance servicing the Dell Technologies Level, and an additional escalator from the Dell Technologies Level to the State Street Pavilion.

Events

Fenway Park has hosted Presidents and legends, all-stars and rock stars. Now it can host your event! Inside these hallowed walls, we have created exceptional spaces and facilities. Our renowned chefs proudly present superb, 5-Star cuisine. Our staff is attentive to your every need. We invite you to explore all that Fenway Park has to offer in making your event an unforgettable memory. To book your next event at Fenway Park, get more information at redsox.com/events, call 617-226-6791 or, write to us at events@redsox.com.

F

Family Restrooms

Family Restrooms are located at the Customer Service booth at Gate E and next to the elevator in the Big Concourse. In addition, there is a family restroom located on the Pavilion Level under Pavilion Box 14 and on top of Pavilion Box 2.

The left field wall -- also known as the Green Monster -- measures 37 feet (11.3 meters) high. The center field wall is 17 feet (5.2 meters) high, the bullpen fences measure five feet (1.5 meters) and the right field fence is 3 to 5 feet (0.9 to 1.5 meters) high.

Fans are permitted to keep foul balls hit into the stands as souvenirs. However, fans must not go onto the field or interfere in any way with a ball still in play. Fans interfering with a ball in play will be subject to arrest and prosecution.

G

All Fenway Park gates open 90 minutes prior to scheduled start time of every game.

H

Hall of Fame

Created in 1995, the Red Sox Hall of Fame recognizes the outstanding careers of former Red Sox players, managers, front office members and broadcasters. The Hall of Fame plaques are located in the Dell EMC Club hallway. Inductees are chosen every two years by a 14-member selection committee of Red Sox broadcasters and executives, past and present media personnel, and representatives from The Sports Museum of New England and the BoSox Booster Club. A memorable moment in Red Sox history is also recognized in each induction cycle.

To be eligible for nomination, players must have played at least three years with the Red Sox and must also have been out of uniform as an active player at least three years.

The non-uniformed person(s) selected and the memorable moment selected will be chosen only by a unanimous vote of the Boston Red Sox Hall of Fame Selection Committee.

There are 19 former Boston Red Sox personnel who spent a significant portion of their careers with the Red Sox in the National Baseball Hall of Fame in Cooperstown, NY. They are automatically enshrined into the Boston Red Sox Hall of Fame.

N

National Anthem

If you would like to audition to sing the National Anthem at games, please send us a CD of you or your group performing The Star-Spangled Banner, a cappella, in 90 seconds or less. Include your biographical information along with the CD. Please make sure to put your name and phone number on the CD itself in case the CD and case get separated.

Fans may purchase tickets on a first-come, first-served basis to the CVS Family Sections located in Grandstand Sections 32 and 33, which are designated alcohol-free areas. The Red Sox will strictly enforce this prohibition.

O

P

Parking

Parking is extremely limited around Fenway Park. The Red Sox strongly encourage all fans to take public transportation to the game. A very limited number of handicap parking spaces are provided by the City of Boston on Lansdowne St. on a first-come, first-served basis.

Bus parking is also very limited. For information, please call 877-REDSOX9 or visit the directions section on redsox.com.

Use of the public address system is reserved strictly for ballgame-related announcements. If you are not in attendance and an emergency dictates, phone 617-226-6000.

Public Transportation

The Massachusetts Bay Transportation Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.

Red Sox tickets are revocable licenses and the Red Sox may revoke tickets for any reason, at management's discretion. These ticket licenses do not confer any property right to the ticket holder. Ticket holders are advised that the Red Sox may cancel or revoke tickets for certain conduct including, but not limited to, the following:

Any form of fraudulent activity;

The purchase of tickets for the purpose and intent of reselling the tickets on the secondary market;

Use of tickets for sweepstakes, contests, and/or promotions without the prior written consent from the Red Sox.

In the event that ticket holders are unable to attend games and need to sell their tickets, the Club recommends that the ticket holders go through licensed entities for this purpose. Ticket holders should comply with applicable Massachusetts law in connection with any such resale.

The retired Red Sox numbers of Ted Williams (9), Joe Cronin (4), Bobby Doerr (1), Carl Yastrzemski (8), Carlton Fisk (27), Johnny Pesky (6), and Jim Rice (14), along with Jackie Robinson's #42 that was retired by Major League Baseball in 1997, are affixed to the right field facade in Fenway Park.

The Red Sox' policy on retiring uniform numbers is based on meeting at least two of the following criteria:

The Royal Rooters Club is home to the Nation's Archives and services as one of the premier Fenway Park tour spots. It also serves is a Season Ticket Holder club where members can enjoy seasonal contemporary American fare and ballpark favorites, a full service bar, and a variety of other amenities. The Club is located behind Section 3 in the east end of Fenway Park in the Gate B concourse. For more information please contact (617) 226-6598.

Ruggles Shuttle

The Red Sox (Ruggles) shuttle has been discontinued until further notice. Please use the MBTA bus routes 8 or 19 to travel between Fenway Park Gate A and the Ruggles station. The trip takes an estimated 15 minutes.

Thank you for your interest in Red Sox Charitable Scoreboard Messages to benefit the Red Sox Foundation. The minimum fee for all scoreboard messages is $50 but larger donations are gratefully accepted. Donations are tax-deductible and all proceeds benefit the Red Sox Foundation, the 501(c)3 official team charity of the Boston Red Sox, and the non-profit children's programs we support. (NYY and Cubs only are $100 and marriage proposal are $250/$350).

Scoreboard message orders should be placed at least 1 day prior to the game date requested. Due to high demand and limited space, however, many games fill-up well before this deadline. Accordingly, fans are encouraged to place their order well in advance of the game date on which they would like their message to appear.

To order a scoreboard message, please visit www.redsoxfoundation.org. If you have any questions, please leave a message at 617-226-6377. This is an automated line and cannot be used for ticket requests.

NOTE: Red Sox Foundation messages run during the middle and end of the 2nd and 3rd innings on the New Balance scoreboard located above the bleachers. Before the messages begin, the scoreboard will read "Red Sox Foundation Messages." The messages then run in alphabetical order according to the first name in each message. If the game is rained out, your message will run on the date that the game is rescheduled. We regret that there are no refunds.

Please note: Marriage proposals are handled by a different department and cannot be processed by the Red Sox Foundation. For marriage proposals only, please e-mail Todd Kulakowski at tkulakowski@redsox.com or call Fan Services 617-226-6831.

Traditional in-game marriage proposal messages require a $250 minimum donation to the Red Sox foundation. "Live" proposals, which include a scoreboard message and an appearance on the video board, require a $350 minimum donation.

Thank you for supporting the Red Sox Foundation and the children's programs your donation makes possible!

The State Street Pavilion Club is a premium season ticket seating area at America's Most Beloved Ballpark. State Street Pavilion Club members have the convenience of in-seat food and beverage service, padded seating, and unparalleled views of the field and the Boston city skyline. Club members also have exclusive access to a private lounge for dining before or during the game. State Street Pavilion Club seating is sold on a season ticket basis only.

Strollers and Diaper Bags are welcome at Fenway Park provided that they can fold up easily and can fit beneath fans' seats. Strollers may not be checked once inside the ballpark.

Subway

The Massachusetts Bay Transit Authority (MBTA) provides numerous convenient ways for Red Sox fans to get to Fenway Park using public transportation. The Red Sox strongly encourage all fans to take public transportation to the game.

Renting a suite for a game at Fenway Park is an ideal way to enjoy the live action in the privacy and comfort of your own living room. Perfect for corporate gatherings, birthday parties, or fun with friends and family. The Boston Red Sox have luxury suites that can be rented on a game-to-game basis. For more information on Fenway Park luxury suites, please call 877-REDSOX-9 or visit redsox.com/premium.

The Red Sox offer an array of premium seating options available for corporate gatherings, birthday parties, or fun with friends and family. Learn more about the Centerfield Batting Practice Package, The Boardroom in the Dell EMC Club, Green Monster Corner, the Ultimate Deck Package and Ultimate Monster Package.

A limited number of tickets for that day's game are sold at Gate E on Lansdowne St beginning 90 minutes prior to all games. Tickets are sold on a first-come, first-served basis, while supplies last. Fans may assemble in line beginning five hours prior to game time. Fans must remain in line to participate in the game day purchase opportunity process. Fans are not allowed to hold spaces in line for other fans. Fans will be required to enter the ballpark immediately upon purchase at Gate E. Consequently, a one ticket limit is set per person for game day sales.

Ticket Office

The Red Sox Ticket Office, located at 4 Yawkey Way, Boston, MA 02215, is open the following hours during the baseball season: On non-game days (excluding holidays), Monday through Friday 10 a.m. to 5 p.m. The office is open on all game days from 10 a.m. to one hour after game time.

Season ticket holders can email their tickets to whomever they wish, for any game in their season ticket package. If the Ticket Toss is accepted, the original tickets will no longer be valid. The recipient can select to receive their tickets via Print at Home or pick them up at will call on the day of the game.

Visit the home where Red Sox Legends, Williams, Yaz, Fisk and Rice played. Sit atop the fabled Green Monster, 37 feet 2 inches high with an incredible view overlooking left field. Our experienced tour guides will provide a thrilling, one hour, walking tour of Fenway Park. Ballpark tours are available year-round, daily, from 9:00 a.m. to 5:00 p.m. (or 3 hours before game time). Tours depart from the Team Store on Yawkey Way (across from Gate A). Tickets can be purchased online, at the Gate D ticket booth or the main ticket office. Tickets are $18.00/adult and $12/child (age 12 and under). Children under 3 yrs. are free. Group and Birthday Tour Packages are available for any age and size group. For more information please visit www.redsox.com/tours or call (617) 226-6660. All tours are handicap accessible.

W

Wally the Green Monster

Wally the Green Monster is the official mascot of the Boston Red Sox official mascot. To have Wally visit your seat during your next trip to Fenway Park or attend a private event, please call 617-226-6040 or e-mail Wally (wally@redsox.com).

All gates around Fenway Park are handicap-accessible. Gate D has three elevators and Gates B and E have one elevator each available to fans who require them. Grandstand wheelchair ticket holders should enter through Gates D or E. Wheelchair escorts are also available at the Gate D customer service booth.

The Wheels Up Clubhouse is located at 72 Brookline Avenue, and serves as a private venue before, during, and after the Red Sox home games for all Dugout Seat Holders. Inside the club is a full-service bar area along with tables to enjoy a meal before the game. The Wheels Up Clubhouse is open two hours prior to the game, throughout the game and one hour following the last out. Dugout Seating is sold on a season ticket basis only.

Will call tickets are available beginning 90 minutes prior to games at Gates A, B, C, D, or E or by using the kiosks in the Ticket Office Lobby, Gates B, D and E. Fans are required to show a photo id when picking-up their tickets. No third party ticket drop-offs are accepted.

Y

Yawkey Way

Yawkey Way is an extension of the Fenway Park concourse during Red Sox home games and other special events. This public street is blocked off to traffic three hours before game time, and reopens to ticketed Red Sox game patrons once the ballpark officially opens. You'll find concessions, live music, family entertainment, the NESN pregame show, the official Red Sox Team Store, Autograph Alley, and more. Yawkey Way runs from Brookline Avenue at Gate A to Van Ness Street at Gate D.