The Human Side of Medical Errors

Author(s): Leslie Hall, MDDISCLOSURE STATEMENT: All author(s), contributor(s), editor(s), and CME Office Reviewer(s) state that they do not have any financial arrangements with commercial interests that could constitute a conflict of interest.Further Author Information | Further CME Information

ACCME/AMA PRA Accreditation Statement

The University of Arizona College of Medicine - Tucson is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The University of Arizona College of Medicine - Tucson designates this enduring material for a maximum of 2.00AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CME Office Contact Information and CME Disclosure

The University of Arizona College of Medicine - Tucson
Office of Continuing Medical Education
520-626-7832
uofacme@email.arizona.edu

The following University of Arizona College of Medicine - Tucson CME Reviewers, Activity Directors, or Planning Committee Members have no relevant financial relationships with commercial interests that could constitute a conflict of interest with the proposed activity:

The Human Side of Medical Errors

About the Authors and Past Editor

Authors

Leslie W. Hall, MD, FACP is the Executive Dean of the University of South Carolina School of Medicine in Columbia, SC, and the CEO of the Palmetto Health-USC Medical Group (effective February, 2015).

From 1999 – 2014, he served as a faculty member at the University of Missouri – Columbia School of Medicine. During his time on faculty at University of Missouri, he served in a number of roles including Director of the University of Missouri Health Care Office of Clinical Effectiveness (2002-2008), Chief Medical Officer for University of Missouri Health Care and Senior Associate Dean for Clinical Affairs (2008-2012), and Interim Dean of the School of Medicine (2012-2014).

Dr. Hall has developed several curricular offerings in the areas of quality improvement, patient safety and teamwork in health care. From 2005 to 2008, he served as one of two national physician advisors for Quality and Safety Education for Nurses (a Robert Wood Johnson Initiative). His research interests include analysis of the effectiveness of strategies to improve patient safety within hospitals and investigation of outcomes of quality improvement and patient safety education. Dr. Hall's clinical work is as an internal medicine hospitalist.

Disclosure: Dr. Hall states that he does not have any financial arrangements that could constitute a conflict of interest.

Kristin Hahn-Cover, MD, FACP serves as the Chief Quality Officer (CQO) of University of Missouri Health Care (MUHC). Dr. Hahn-Cover became CQO of MUHC in April 2013, after serving as Medical Director for the Office of Clinical Effectiveness. In her role as CQO, Dr. Hahn-Cover has responsibility for providing executive leadership and vision for quality improvement, patient safety/risk management, and infection control for MUC and the MU School of Medicine.

In addition to her appointment as Associate Professor in the Department of Internal Medicine, she serves as Adjunct Associate Professor, Department of Health Management and Informatics, University of Missouri Health System. A fellow of the American College of Physicians, Dr. Hahn-Cover holds an MD degree from the University of Texas Southwestern Medical Center at Dallas and is board certified by the American Board of Internal Medicine.

Disclosure: Dr. Hahn-Cover states that she does not have any financial arrangements that could constitute a conflict of interest.

Susan D. Scott, PhD, RN is the Manager of Patient Safety Coordinator and Risk Management at University of Missouri Health Care. Her duties include oversight of an electronic patient and consumer safety reporting system, coordination of safety investigations, and facilitation of root cause analyses for the health care system. Prior to assuming this position in 2005, she worked as a neonatal ICU nurse, legal nurse consultant, risk management nurse, and quality improvement specialist in the University of Missouri School of Medicine.

Dr. Scott has a long history of local, national, and international involvement in education regarding patient safety and quality improvement. She is the founder of the MU Health Care "For YOU" Team, which offers support to nurses, physicians, and other staff affected by stressful events while treating patients. This groundbreaking work led to University of Missouri Health Care receiving the national HOPE Award from the Medically Induced Trauma Support Services (MITSS) organization in 2009 and the 2011 CHEERS award from the Institute of Safe Medication Practices (ISMP).

Disclosure: Dr. Scott states that she does not have any financial arrangements that could constitute a conflict of interest.

Past Editor

John Harris Jr., MD, MBA is past Executive Director of the Office of CME at the University of Arizona College of Medicine. Dr. Harris has served as the Principal Investigator on multiple NIH-funded studies of online CME, and he is the author of a number of professional papers dealing with online CME.

The Human Side of Medical Errors

Ratings (2366 responses)

How would you rate this program overall?Average Rating:4.57/5.00

How well were the learning objectives of this program met?Average Rating:4.65/5.00

How relevant was the information in this program to your clinical practice?Average Rating:4.37/5.00

Likelihood you will make a change in practice behavior based on your participation in this activity.Average Rating:4.00/5.00

User Comments

by Andrew Russell | Feb 2, 2018
NA

by Marisela Jaquez-Gutierrez | Jan 18, 2018
In the 3rd case, I suggest to also add in the final conclusion that the nurse should be more clear or emphatic in expressing her concerns to the Dr. about the patient and also provide a closer F/U as well as call call the Dr. again without intimidation spite of his disruptive behavior.

by David Hager | Dec 19, 2017
Clinically relevant, realistic examples made the course much easier to digest.

by Hidden | Dec 14, 2017
These scenarios allowed me to reflect on my career and behaviors.

by Pedro Penalo | Sep 25, 2017
Very nice presentation with real case scenarios we all can relay

by Madhu Thakker | Jun 27, 2017
excellent review course

The Human Side of Medical Errors

This course meets general AMA PRA Category 1 CME Credit(s)TM requirements in states that have a CME requirement.

Based on information from state licensing authorities, this program meets special CME requirements in these states:

Connecticut Risk Management CME

Florida Medical Errors Prevention CMEThis course addresses the five most misdiagnosed conditions during the previous biennium, as well as root cause analysis, error reduction and prevention, and patient safety, as required by the Florida Board of Medicine.

This web-based activity is offered online and requires an always-on connection to the Internet (the activity cannot be downloaded). The activity works on PC or Mac computers and most tablet computers. The activity should work with the newer versions of major Internet browsers, including Internet Explorer, Firefox, Google Chrome, and Safari. JavaScript should be enabled in all browsers, and Popups and first party cookies need to be accepted from www.VLH.com. You should also have the latest, free Adobe Reader installed for reading documents.