FRM News

Welcome Atlasglobal!
Atlasglobal, the prestigious Turkish brand known for its high standards of quality and comfort on board, has chosen Jeppesen Concert for the control and monitoring of crew fatigue risk.
"Our selection of Jeppesen Concert and the Boeing Alertness Model goes far beyond regulatory compliance", says Hüseyin Hezarfen, Compliance Monitoring and Safety Director at AtlasGlobal. "We needed a comprehensive solution that provides a detailed and accurate quantification and monitoring capability of crew fatigue risk. A risk assessment giving us insights we can act upon", he adds. More information about Jeppesen Concert is found here.

Gather Facts, not only Outliers and Opinions
Correctly gauging fatigue risk in your operation, using only fatigue reports and opinions received from the operation, is not an easy task. Crew often need to invest quite some time submitting a fatigue report, which is one of the reasons for under-reporting. But there is also, due to large individual variation, a risk that received fatigue reports mostly reflect outliers, rather than reveal the structural problem you would like to address. And there are no "alertness reports" from crew balancing these outliers; easily leading to applying preventions and mitigations in the wrong places, or for the wrong reasons. Many airlines have too few fatigue reports to be able to accuratetely assess the overall fatigue risk and how it develops over time. For the above reasons, it is important to complement fatigue reporting with more objective measurements using for example a fatigue model or roster metrics, such as those provided by BAM, and to also regularly collect fatigue data from the operation on actual experienced sleepiness and performance levels. Jeppesen is offering a fatigue data collection service, where airlines can collect data in a structured way for actual sleep patterns, reaction times and self-assessments of sleepiness using a simple iPhone app called CrewAlert Lite. The app, as well as the service, is provided free of charge (subject to conditions) and is described in greater detail here. Collected data is handled securely, de-identified at-source and respecting the ethical principles in the Declaration of Helsinki governing this type of investigation. So if you are part of an airline FSAG today, and are interested in gathering facts to complement your data on outliers and opinions, please feel free to contact us here for more information on how to start your own data collection.

Did you know: Preventing and Mitigating Fatigue Risk
What can be done, by the organisation and the crew, to reduce the overall fatigue risk in your airline? There are of course a lot of different actions possible, both for preventing and mitigating fatigue risk. Please find attached a PDF listing most of the actions worth considering. Our hope is that you will find these listings useful, perhaps as check-lists, when addressing risk in your FSAG work. These preventions and mitigations are covered in greater detail in the Jeppesen FRM Training Course (schedule available here). Welcome!

AirBridgeCargo Leads the Way in Russia
AirBridgeCargo, one of the top ten international cargo airlines worldwide and the leading all-cargo carrier in Russia, has implemented and begun using Jeppesen Concert for the control and monitoring of crew fatigue risk.
"We operate all over the world and have a challenging flight schedule that is often quite demanding on our crew", says Sergey Lazarev, General Director at AirBridgeCargo. "With the use of Concert we are now able to quantify and monitor our risk exposure, building knowledge of good and bad patterns, which feeds in to our work with risk awareness and preventive actions," he adds.More information on Jeppesen Concert is found here.

Great Content at WTS 2017 at Ayers Rock
WTS 2017, or more accurately, the 23rd International Symposium on Shiftwork and Working Time, has just concluded at time of writing. The symposium was held at Ayers Rock in Australia and contained almost a full week of presentations by leading scientists and researchers in the field of sleep/wake regulation, shift scheduling and performance/health issues related to shift work and sleep loss/deprivation. A great handbook containing all abstracts has been compiled by WTS and is found on their home page.
Jeppesen attended the symposium and held a few presentations relating to crew scheduling for aviation. David Karlsson presented on bridging the gap between science and application and explained how a bio-mathematical model can be used to suppress risk during construction of crew schedules. Tomas Klemets held one presentation on crew bidding systems and another on methods for quantification of overall fatigue risk, illustrating how cut-off limits on working hours may be counter-productive for the reduction of total fatigue risk.
You can access the two Jeppesen posters here: "Large Scale Self-rostering in the Aviation Industry" and "Adding Human Physiology to the Airline Crew Scheduling Process".

Air Berlin upgrades their Crew Management Process
Air Berlin, Germany's second largest airline and member of the Oneworld alliance, has implemented Jeppesen crew solutions to support their crew management process.
"We have now started to produce our crew pairings and rosters using Jeppesen solutions", says Camilla Eriksson, Vice President Crew Planning, at Air Berlin. "It is a very powerful solution and we expect significant improvements coming out of the tuning phase now on-going. We will be able to regularly evaluate many alternative scenarios, something we didn't manage to do earlier. A more KPI-driven planning will also allow us to exercise a more detailed and balanced control over the important aspects in the results", she adds.

CrewAlert Pro, Beddit and Apple Health
CrewAlert Pro is frequently used by airline crew to provide a heads-up on fatigue risk and provide prevention and mitigation strategies. The CrewAlert app, exclusively on iOS, is tightly integrated with Apple Health. This integration means that regardless of the type of sleep tracker used, as long as it talks to Health, sleep is automatically imported and results in more accurate fatigue prediction. Note, however, that the accuracy of sleep trackers vary quite a bit; from the more simple apps and wearables up to validated ones like Beddit. In all cases, it is advised to also manually monitor the automatically-kept logs and check that they match "registered" timings. Correctly used, crew can save quite a lot of time and hassle during a data collection. In the latest version of CrewAlert Pro, live as of this week on Appstore, we have improved the health-integration further, with updated logic for import of sleep periods, and maintaining the time zone information etc.

Perspective on Crew Management: Crew-centric, versus Assignment-centric Performance IndicatorsOr: ACPIs, the greatest thing since sliced bread?
The traditional way of creating metrics for crew management takes a crew-centric view of the world. Metrics are built to capture aspects of efficiency and cost structure, and are based on pay components such as duty day count and overtime hours. This approach leads to metrics such as block hours per calendar day, block hours per month and monthly duty time. These metrics are useful because they are close to the rules that govern crew planning, mimicking the pace of the planning process, and are often fairly good at reflecting the operator’s costs and crew need. However, do they provide the insights needed for process control and improvement work? ...read more here.

Avianca Joins the Jeppesen Family
Avianca, the world's second oldest airline and a leading Latin American airline with 180 aircrafts, has selected Jeppesen for supporting their crew management process. The recently signed agreement covers Jeppesen Crew Pairing, Jeppesen Crew Rostering and Jeppesen Concert, and will gradually be taken into production during the year.
"Continuous improvement is a trademark of Avianca. When we now take a leap forward in evolving our crew management process, Jeppesen was the obvious choice", says Erika Ratkovich, Planning and Control Production Director, at Avianca. "The capabilities of the Jeppesen crew planning optimizers are truly remarkable, and we are already harvesting benefits", she adds.

Outstanding Insights - into the Entire Operation
Analytics is the discovery, interpretation, and communication of meaningful patterns in data. Analytics is often iterative by nature. Answering one question regularly creates two new ones. This is part of the learning process, but requires a platform that is flexible enough to support both fast exploration of (sometimes!) wild ideas, but also structured work defining new metrics and charts. This in order to quickly learn and gain new valuable insights which can be used to recommend action or guide decision making at your airline, well rooted in business context and science.
Jeppesen Concert is such a platform - built to support the FSAG with quantification, monitoring, automatic alerts and analysis using vast amounts of data across the entire operation. Concert is powered by the safety performance indicators in BAM (link) that provide predicted fatigue risk as well as other important roster metrics.
Jeppesen is currently offering a two-month trial period for airlines signing up for a subscription by September 1st at the latest. Please take a look at the introduction video here, study the product sheet, and let us know through your Jeppesen account manager, or via this email address, if you are interested upgrading your FRM capabilities. Welcome.

Technology Careers at a New Altitude
Jeppesen is in search of new talented professionals in Göteborg, Singapore, Germany and North America. Over 40 new positions are currently announced. Please assist in spreading the word - or why not apply yourself? A link to our recruitment pages is found here: Jeppesen Jobs.

Condor Selects Jeppesen and BAM
Condor, a subsidiary of Thomas Cook GmbH, flying its guests to the most beautiful holiday destinations around the world since 1956, has selected Jeppesen crew planning solutions and fatigue risk management functionality. The implementation is ongoing and usage will commence over the coming months.
"By introducing advanced planning capabilities from Jeppesen we will take a leap forward in terms of planning results for our crew," says Marcus Weggel, Group Director Crew Planning Thomas Cook Airlines. "Furthermore, we will be able to manage our fatigue risk based on the facts provided by the Jeppesen tools. Knowing that these facts are based on scientific knowledge certainly helps," he adds.

Jeppesen FRM Workshop in Moscow April 27
Jeppesen will host a full-day FRM Workshop in Moscow April 27. The event will take place at the St. Regis Hotel, 10:00-17:00, followed by dinner. The workshop will provide answers to the following: What is the latest science telling us? How is the new regulation affecting the industry? How can crew fatigue be quantified, and how may operational risk be taken into account? What is the best-practice for FRMS? The role of the Fatigue Safety Action Group, Definitions of suitable Safety Performance Indicators, Demonstration of common tools, and a Panel discussion/Q&A: way forward for Russia on FRMS. The workshop is open to all airlines and free of charge. Please contact us via this email if you are interested in joining in, and we will try to make room for you. Welcome!

Have You Spread the Word, and Taken the On-line Survey?
The European Commission (DG MOVE) together with European Aviation Safety Agency (EASA) has set up a research study to review the effectiveness of the new flight and duty time limitations and rest requirements applicable since 18 February 2016. The objective is to determine whether these rules provide sufficient protection from potential consequences of aircrew fatigue and, if necessary, to make recommendations for changes to the rules.
Now you have a chance to influence the focus of the study. An on-line survey has been created for crew and other stake holders to give input on six different duty-types of potential concern. Please take the survey (no later than April 11) and also feel free to forward the survey link within your organization, to help us spread the word. Thank you in advance!
For full information and the link to the survey, please follow this link.

"A Most Gratifying Rate of Climb"
Jeppesen has invested heavily during the last few years in the development of crew management solutions and surrounding services. The new Atrium platform is now in full production, and the demand for Jeppesen optimisation technology, decision support, training and fatigue risk management solutions is at an all-time high. “Looking back we see an unprecedented interest in our crew solutions over the past two years with more than 50 new agreements with our customers. The investments made in our optimisation technology, day-of-ops capabilities and fatigue risk management are really receiving the attention of the market, and we experience a most gratifying rate of climb at the moment,” says Peter Andersson, Vice President of Crew Management Solutions.

CrewAlert Pro now Reports also on Extended SPIs
The latest version of CrewAlert Pro, now available on the iTunes Appstore, has been enhanced to also report on the extended Safety Performance Indicators (SPIs) recently defined along the IATA guidelines. This video quickly shows you how to access the SPIs inside CrewAlert. The SPI definitions are available in this fact sheet as well as by tapping the SPI labels in CrewAlert.

Air Baltic Extends the Usage of Jeppesen Solutions
Air Baltic, already a customer of Jeppesen Concert, has entered new agreements for navigation services, Jeppesen Crew Pairing, Jeppesen Crew Rostering, and a tight integration of the Boeing Alertness Model with the crew planning optimisers. “We are pleased to start cooperation with Jeppesen, which is well known for the quality of its service in the navigation and crew management arenas,” said Alla Struchina, Flight Support manager, Air Baltic, in a recent press release.

Experience Hands-on FRM Training
In contrast to training classes from most other suppliers, the Jeppesen FRM training courses contain many hands-on exercises practicing how to reduce and avoid fatigue risk in your operation. The exercises are based on realistic crew planning scenarios using production tools common to many airlines - teaching users how to make a real difference to risk exposure, while protecting other important key performance indicators.The next training classes will run in Gothenburg on April 19-20 and on May 10-11 in Leon, Mexico. More information here.

Swiss Signs for Jeppesen Crew Tracking
Experience Hands-on FRM Training In contrast to training classes from most other suppliers, the Jeppesen FRM training courses contain many hands-on exercises practicing how to reduce and avoid fatigue risk in your operation. The exercises are based on realistic crew planning scenarios using production tools common to many airlines - teaching users how to make a real difference to risk exposure, while protecting other important key performance indicators. The next training class will run in Gothenburg on April 19-20, and we still have seats available. The course will also be held on May 10-11 in Leon, Mexico. Please follow the links in the section below for more details and for signing up. Welcome!

EASA to Review Effectiveness of new Regulation
EASA and the European Commission have selected a consortium, led by the Netherlands Aerospace Centre (NLR), to perform a review of the effectiveness of the new European flight and duty time limits that came into effect in February 2016. The review will run over a two-year period and includes extensive data collection from European airline operators. The consortium consists of NLR, Jeppesen, the German Aerospace Centre (DLR), and the Stress Research Institute at Stockholm University.

Swiss Signs for Jeppesen Crew Tracking
Jeppesen has agreed to a new three-year service contract with Swiss International Air Lines, Ltd. (Swiss), the national airline of Switzerland. Through the agreement, Swiss will integrate Jeppesen Crew Tracking into their operations to optimize crew planning and recover from disruptions to planned crew schedules.
“Using Jeppesen Crew Tracking services enables us to manage daily operations in an efficient way, through the ability to quickly resolve the myriad operational issues that can result in changes to scheduled crew rosters,” said Daniel Silvestri, head of Operations Planning, Swiss. Read the full press release here.

Selecting a Fatigue Model
Selecting a bio-mathematical fatigue model for supporting your crew management process and your work within the Fatigue Safety Action Group might not be all that straightforward. There are a number of aspects to carefully consider in order to achieve the best effect per invested dollar.
Aspects such as model validity, performance, price, support, and exchangeability will all be of high importance for a successful implementation, and for day-to-day usage that makes a real difference to the risk exposure. Two documents developed in order to assist with an airlines evaluation of models are The CASA Biomathematical Fatigue Model Guidance Document and The Jeppesen Fatigue Model Comparison Matrix. For more information on fatigue model benchmarks, you are welcome to contact us through frm@jeppesen.com.

Turkish Airlines Implements BAM and Concert
Turkish Airlines has decided to implement fatigue risk management functionality from Jeppesen and Boeing.
"Our pilots and cabin crew members are extremely important to us and deserve the best working conditions for delivering world-class flight performance, safety and service to our passengers," says Mustafa Afacan, SVP Corporate Safety, at Turkish Airlines. "With the Boeing Alertness Model now tightly integrated to our planning processes, we will be able to produce even better rosters while maintaining efficiency," he continues.

CrewAlert Pro X-mas Offer
CrewAlert will once again be available at a discounted price over the Christmas weekend. CrewAlert Pro, containing the Boeing Alertness Model and all features unlocked, is normally priced at $30 but will now be available in the iTunes Appstore for $10 between December 22 and January 2.

First Come, First... Book Your Fatigue Risk Assessment Now
Jeppesen is sponsoring the Managing Fatigue Conference in San Diego, March 20-23 and will be exhibiting on-site during the full week. For this event, Jeppesen will offer five airline operators a free-of-charge hands-on session with Jeppesen Concert and the Boeing Alertness Model. Participating airlines will receive a detailed fatigue risk assessment on their own data. As this in-depth analysis will take some time to prepare, we need you to register your interest with us January 20 at the latest. The analysis offer is limited to airlines with a minimum of 80 aircrafts, who are attending the conference, and are not already using Jeppesen Concert. Please register here. First come, first served.

Jeppesen Connects Crew Experts in Berlin
The three-day Jeppesen Connect event in Berlin at the beginning of the month was a great success. Almost 200 crew management and flight safety experts attended a wide variety of sessions focused around best practices for crew scheduling and related processes.

Future-Proofing Your Applications
BAM, the Boeing Alertness Model, is built to communicate with applications such as CrewAlert, Jeppesen Concert, and Jeppesen Crew Solutions, as well as third-party products over a high-performance run-time interface called CAPI.
CAPI, the Common Alertness Prediction Interface, is the only proposed standard for fatigue model connectivity and is free to use for all airlines for their integration of bio-mathematical models in their in-house applications. The technology is also open to use for other providers of fatigue models.

Did You Know This: Aligning Rules With Human Physiology
A collection of hard rules, based on strict cut-offs for time spent on and off duty, meant to limit fatigue risk for crew, will always contain inefficiencies. This due to human physiology being so much more complex than what can be captured by rules designed to limit work.Continue to read here.

GOL Implements Jeppesen Crew Rostering
GOL, a leading airline in Brazil with almost 140 Boeing 737's, has this summer implemented Jeppesen Crew Rostering.
“With the use of Jeppesen Crew Rostering services, we have experienced lower operating costs and have been able to publish our crew rosters much earlier than we were able to previously,” said Capt. Sergio Quito, chief operating officer, GOL. “Since we initiated Crew Rostering in June, we have noted improved quality of life and job satisfaction from our team, which was an important factor for implementing this system.”

Göteborg. Berlin. Dubai.
A couple of busy weeks are coming up, providing good opportunities for meeting up with the Jeppesen FRM experts in either Göteborg, Berlin or Dubai. As soon as next week (26/27 October) we will have an in-depth FRM Training Course in Göteborg, a few seats are still available. Shortly thereafter, there is a chance of participating in our free-of-charge one-day FRM/crew planning seminar in Berlin Nov 7. Finally, Jeppesen will also present and exhibit at the IASS in Dubai on November 14-16. If you would like to attend or book a demo, contact us via the links above, or by dropping us a line on frm@jeppesen.com. Welcome!

BAM Prediction Power
IATA has published guidance on model-based and roster-based metrics that can be suitable for an operator to monitor in order to detect systematic differences early on, enabling a proactive address of fatigue risk. Implementing such metrics in the crew planning systems can, however, be a lengthy process and does not always enable a good comparison with predictions of sleep/wake and alertness given by a fatigue model.
BAM, now the most frequently used fatigue model in aviation, has many of these metrics built-in out-of-the-box. With BAM you can easily quantify and track a large set of metrics such as block hours, working time, body clock de-synchronization, hours flown below a certain threshold, amount of sleep opportunity, missing sleep etc. Please see the information sheet on these metrics, which can be tracked in detail and monitored across your operation per fleet, rank, base etc. preferably using Jeppesen Concert for the analysis.

Seminar: Safety and Efficiency Hand in Hand
Some safety professionals, unions and crew planning personnel still think that an improved safety level through reduced fatigue risk needs to take its toll on planned crew efficiency. Creating additional rest opportunity and placing it wisely can only come at the expense of working less, they think.
But they are wrong. Safety and crew efficiency are not opposites. Come and see for yourself, and meet up with the experts, at our combined FRM/Crew planning seminar held in Berlin on November 7. Please find the invitation here. Welcome!

Aeromexico Goes Proactive on Fatigue Risk
Aeromexico, Mexico's flagship airline, founding member of Skyteam and with a strong commitment to continuous improvement in flight safety, has decided to use BAM tightly integrated with their Jeppesen crew planning systems.
"We have used Jeppesen crew planning optimizers for over 15 years assisting us creating the best possible crew plans. With the integration of the Boeing Alertness Model we will be able to build crew pairings and rosters that are safer and kinder to the physiology of our highly valued crew members while still preserving other important key performance indicators such as crew efficiency," says Captain Juan B. Hurtado y Dagda, Senior Vice President of Flight Safety at Aeromexico.

Attending the ESRS in Bologna?
The 23rd congress of the European Sleep Research Society will take place in Bologna September 13-16 with a very comprehensive and interesting program (link). Jeppesen will attend with key members of our FRM team ready to meet up with you demonstrating optimization, CrewAlert, BAM and Jeppesen Concert. Please get in touch with Arvid Müllern-Aspegren if you are attending and would like a demo of leading FRM tools making a real difference to fatigue risk in your operation. Welcome!

Did You Know This About: Fatigue Reporting
Fatigue reporting by airline crew is seen by ICAO as a critical part of a fatigue risk management system. CrewAlert Pro contains fatigue reporting functionality that quickly and accurately provide extensive information back to the company. Within a minute or two crew can issue a report and submit it over e-mail containing all the details including sleep/wake logs, duty patterns, assessments and even prior measurements done by a built-in validated PVT. Flight safety personnel can then easily load, share and assess this information and extract statistics for their operation.
Contact us at frm@jeppesen.com to learn more.

FAA Receives Training on the Boeing Alertness Model
FAA recently received training on the Boeing Alertness Model (BAM) and the associated tools for fatigue modelling. This means that FAA now has the necessary tools, knowledge and support from Boeing for reviewing FRM applications from airline operators that build on modelling using BAM.
For detailed information about the Boeing Alertness Model, please see this technical fact sheet.

Did You Know This About Model Integration Over CAPI?
CAPI (the Common Alertness Prediction Interface) is today the only proposed standard for communication between applications and fatigue models. CAPI has been designed in collaboration with model providers and supports the high performance requirements needed also for real-time model interaction with industry strength optimizers. CAPI has been developed by Boeing/Jeppesen but is openly shared in the industry to fatigue models providers, crew solution providers and individual airlines.
In need of a sound model integration approach and tired of the multitude of different peer-to-peer file interfaces locking you in? Contact us at frm@jeppesen.com to learn more.

LATAM decides on BAM
LATAM Airlines Group ("LATAM"), the largest airline group in Latin America, with over 300 aircraft in their mainline fleet, has decided to use BAM and Jeppesen FRM functionality. LATAM will now proactively reduce fatigue risk in their operation by directly applying human physiology during pairing and roster optimization.
"Our crew is immensely important to us, and their well-being and our flight safety has of course the highest priority. Working with Jeppesen/Boeing we can reduce our overall risk exposure up-front. We will be able to set the right solution structure from the start and improve more flights," says Michael Wagner, Director Planning and Support, LATAM Airlines Group.

Jeppesen Development Partners Gathering
Many Jeppesen customers gathered on 17-18 May in Gothenburg for the annual Crew and Fleet Developers Partners meeting. The meeting included, in addition to sessions dedicated to optimization and crew management, several FRM sessions covering Concert, BAM, FRM Roadmap, and FRM Optimization integration.
One topic discussed in depth was our FRM research involving the upcoming Time Traveler Data collection for improving sleep predictions in larger time zone transitions. The conclusion, after discussions with participants, was that our design idea around the mechanisms is a sound one and that there should be good potential in improvement.
We still have room for more airlines to attend this important data collection (which is free of charge). If your airline has operations over multiple time zones, this is a great opportunity to learn more about your actual fatigue levels while at the same time contributing to science. If you would like to participate, please sign up via this link and we will provide more details (you can also participate individually). Welcome!

Wideroe Among the First with FRMS and a Derogation
Wideroe, the largest regional airline in Scandinavia with 3,000 staff and 41 Dash-8 aircraft, has become one of the first operators in Europe to gain approval for their FRMS. "The Boeing Alertness Model is one of the cornerstones of our FRMS, providing us with an additional layer of safety on top of regulation. Using BAM we have been granted a derogation by EASA to allow 70 hours duty per seven days instead of the 60 hours stipulated in the new FTLs. This derogation is based on our additional precautions introduced to exceed the equivalent level of safety", says Aleksander Wasland, Chief Pilot, at Wideroe.

Analysis of Accidents - a Popular Topic
We received very good feedback on our recent Accident/Incident Modeling Master Class in Montreal. So good in fact, that we have decided to run it a second time in Gothenburg on May 19, between 9:00 and 13:00 at the Jeppesen office. If you are interested in bio-mathematical modeling and how it would apply to accidents such as UPS in Birmingham, Colgan Air in Buffalo, Asiana in San Francisco, AF447 and Air India Express in Mangalore, please do not hesitate to sign up and attend. The class is free of charge but seating is limited, we reserve the right to maximize attendance to two participants per airline. Sign up soon if you want a seat.

FRM News Archive

FRM News Archive

August 25, 2017 (see full newsletter here)
Atlasglobal, the prestigious Turkish brand known for its high standards of quality and comfort on board, has chosen Jeppesen Concert for the control and monitoring of crew fatigue risk.
"Our selection of Jeppesen Concert and the Boeing Alertness Model goes far beyond regulatory compliance," says Hüseyin Hezarfen, Compliance Monitoring and Safety Director at AtlasGlobal. "We needed a comprehensive solution that provides a detailed and accurate quantification and monitoring capability of crew fatigue risk. A risk assessment giving us insights we can act upon,", he adds.More information about Jeppesen Concert is found here.

August 25, 2017
Correctly gauging fatigue risk in your operation, using only fatigue reports and opinions received from the operation, is not an easy task. Crew often need to invest quite some time submitting a fatigue report, which is one of the reasons for under-reporting. But there is also, due to large individual variation, a risk that received fatigue reports mostly reflect outliers, rather than reveal the structural problem you would like to address. And there are no "alertness reports" from crew balancing these outliers; easily leading to applying preventions and mitigations in the wrong places, or for the wrong reasons. Many airlines have too few fatigue reports to be able to accurately assess the overall fatigue risk and how it develops over time.
For the above reasons, it is important to complement fatigue reporting with more objective measurements using for example a fatigue model or roster metrics, such as those provided by BAM, and to also regularly collect fatigue data from the operation on actual experienced sleepiness and performance levels.
Jeppesen is offering a fatigue data collection service, where airlines can collect data in a structured way for actual sleep patterns, reaction times and self-assessments of sleepiness using a simple iPhone app called CrewAlert Lite. The app, as well as the service, is provided free of charge (subject to conditions) and is described in greater detail here. Collected data is handled securely, de-identified at-source and respecting the ethical principles in the Declaration of Helsinki governing this type of investigation. So if you are part of an airline FSAG today, and are interested in gathering facts to complement your data on outliers and opinions, please feel free to contact us here for more information on how to start your own data collection. Welcome.

August 25, 2017
What can be done, by the organisation and the crew, to reduce the overall fatigue risk in your airline? There are of course a lot of different actions possible, both for preventing and mitigating fatigue risk. Here is a PDF listing most of the actions worth considering. Our hope is that you will find these listings useful, perhaps as check-lists, when addressing risk in your FSAG work. These preventions and mitigations are covered in greater detail in the Jeppesen FRM Training Course (schedule available here). Welcome!

June 28, 2017 (see full newsletter here)
AirBridgeCargo, one of the top ten international cargo airlines worldwide and the leading all-cargo carrier in Russia, has implemented and begun using Jeppesen Concert for the control and monitoring of crew fatigue risk.
""We operate all over the world and have a challenging flight schedule that is often quite demanding on our crew", says Sergey Lazarev, General Director at AirBridgeCargo. "With the use of Concert we are now able to quantify and monitor our risk exposure, building knowledge of good and bad patterns, which feeds in to our work with risk awareness and preventive actions," he adds.
Arlsan Karadjaev, Regional Account Director at Jeppesen, comments "It is very satisfying to follow the untiring efforts and focus AirBridgeCargo are placing on flight safety. We are delighted with the trust they put in Jeppesen solutions and the leadership they display in the area of fatigue risk management within the Russian airline community."More information on Jeppesen Concert is found here.

June 28, 2017
WTS 2017, or more accurately, the 23rd International Symposium on Shiftwork and Working Time, has just concluded at time of writing. The symposium was held at Ayers Rock in Australia and contained almost a full week of presentations by leading scientists and researchers in the field of sleep/wake regulation, shift scheduling and performance/health issues related to shift work and sleep loss/deprivation. A great handbook containing all abstracts has been compiled by WTS and is found on their home page.
Jeppesen attended the symposium and held a few presentations relating to crew scheduling for aviation. David Karlsson presented on bridging the gap between science and application and explained how a bio-mathematical model can be used to suppress risk during construction of crew schedules. Tomas Klemets held one presentation on crew bidding systems and another on methods for quantification of overall fatigue risk, illustrating how cut-off limits on working hours may be counter-productive for the reduction of total fatigue risk.
You can access the two Jeppesen posters here:Poster 1: Large Scale Self-rostering in the Aviation IndustryPoster 2: Adding Human Physiology to the Airline Crew Scheduling Process

May 29, 2017 (see full newsletter here)
Air Berlin, Germany's second largest airline and member of the Oneworld alliance, has implemented Jeppesen crew solutions to support their crew management process.
"We have now started to produce our crew pairings and rosters using Jeppesen solutions", says Camilla Eriksson, Vice President Crew Planning, at Air Berlin. "It is a very powerful solution and we expect significant improvements coming out of the tuning phase now on-going. We will be able to regularly evaluate many alternative scenarios, something we didn't manage to do earlier. A more KPI-driven planning will also allow us to exercise a more detailed and balanced control over the important aspects in the results", she adds.More information on these solutions are available here.

May 29, 2017 (see full newsletter here)
Air Berlin, Germany's second largest airline and member of the Oneworld alliance, has implemented Jeppesen crew solutions to support their crew management process.
"We have now started to produce our crew pairings and rosters using Jeppesen solutions", says Camilla Eriksson, Vice President Crew Planning, at Air Berlin. "It is a very powerful solution and we expect significant improvements coming out of the tuning phase now on-going. We will be able to regularly evaluate many alternative scenarios, something we didn't manage to do earlier. A more KPI-driven planning will also allow us to exercise a more detailed and balanced control over the important aspects in the results", she adds.More information on these solutions are available here.

May 29, 2017
CrewAlert Pro is frequently used by airline crew to provide a heads-up on fatigue risk and provide prevention and mitigation strategies. The CrewAlert app, exclusively on iOS, is tightly integrated with Apple Health. This integration means that regardless of the type of sleep tracker used, as long as it talks to Health, sleep is automatically imported and results in more accurate fatigue prediction. Note, however, that the accuracy of sleep trackers vary quite a bit; from the more simple apps and wearables up to validated ones like Beddit. In all cases, it is advised to also manually monitor the automatically-kept logs and check that they match "registered" timings. Correctly used, crew can save quite a lot of time and hassle during a data collection.
In the latest version of CrewAlert Pro, live as of this week on Appstore, we have improved the health-integration further, with updated logic for import of sleep periods, and maintaining the time zone information etc.
With this information, and automated imports and updates of the roster information, it is now easier than ever to both assist an airline in collecting highly accurate data, doing accurate and detailed fatigue reporting, and getting a heads-up and hints for upcoming production.You are welcome to read more about CrewAlert here.

May 29, 2017
The traditional way of creating metrics for crew management takes a crew-centric view of the world. Metrics are built to capture aspects of efficiency and cost structure, and are based on pay components such as duty day count and overtime hours. This approach leads to metrics such as block hours per calendar day, block hours per month and monthly duty time. These metrics are useful because they are close to the rules that govern crew planning, mimicking the pace of the planning process, and are often fairly good at reflecting the operator’s costs and crew need. However, do they provide the insights needed for process control and improvement work?
Assignment-Centric Performance Indicators (ACPI) are metrics from the perspective of an assignment of a particular flight to a particular crew member. Predicted level of alertness is an example of a performance metric that only makes sense when constructed in this way. The predicted alertness......read more here.

April 27, 2017 (see full newsletter here)
Avianca, the world's second oldest airline and a leading Latin American airline with 180 aircrafts, has selected Jeppesen for supporting their crew management process. The recently signed agreement covers Jeppesen Crew Pairing, Jeppesen Crew Rostering and Jeppesen Concert, and will gradually be taken into production during the year.
"Continuous improvement is a trademark of Avianca. When we now take a leap forward in evolving our crew management process, Jeppesen was the obvious choice", says Erika Ratkovich, Planning and Control Production Director, at Avianca. "The capabilities of the Jeppesen crew planning optimizers are truly remarkable, and we are already harvesting benefits", she adds.Please find the full press release here.

April 27, 2017 (see full newsletter here)
Avianca, the world's second oldest airline and a leading Latin American airline with 180 aircrafts, has selected Jeppesen for supporting their crew management process. The recently signed agreement covers Jeppesen Crew Pairing, Jeppesen Crew Rostering and Jeppesen Concert, and will gradually be taken into production during the year.
"Continuous improvement is a trademark of Avianca. When we now take a leap forward in evolving our crew management process, Jeppesen was the obvious choice", says Erika Ratkovich, Planning and Control Production Director, at Avianca. "The capabilities of the Jeppesen crew planning optimizers are truly remarkable, and we are already harvesting benefits", she adds.Please find the full press release here.

April 27, 2017
Analytics is the discovery, interpretation, and communication of meaningful patterns in data. Analytics is often iterative by nature. Answering one question regularly creates two new ones. This is part of the learning process, but requires a platform that is flexible enough to support both fast exploration of (sometimes!) wild ideas, but also structured work defining new metrics and charts. This in order to quickly learn and gain new valuable insights which can be used to recommend action or guide decision making at your airline, well rooted in business context and science.
Jeppesen Concert is such a platform - built to support the FSAG with quantification, monitoring, automatic alerts and analysis using vast amounts of data across the entire operation. Concert is powered by the safety performance indicators in BAM (link) that provide predicted fatigue risk as well as other important roster metrics.
Jeppesen is currently offering a two-month trial period for airlines signing up for a subscription by September 1st at the latest. Please take a look at the introduction video here, study the product sheet, and let us know through your Jeppesen account manager, or via this email address, if you are interested upgrading your FRM capabilities. Welcome.

April 27, 2017
Jeppesen is in search of new talented professionals in Göteborg, Singapore, Germany and North America. Over 40 new positions are currently announced. Please assist in spreading the word - or why not apply yourself? A link to our recruitment pages is found here: Jeppesen Jobs.

March 28, 2017 (see full newsletter here)
Condor, a subsidiary of Thomas Cook GmbH, flying its guests to the most beautiful holiday destinations around the world since 1956, has selected Jeppesen crew planning solutions and fatigue risk management functionality. The implementation is ongoing and usage will commence over the coming months.
"By introducing advanced planning capabilities from Jeppesen we will take a leap forward in terms of planning results for our crew," says Marcus Weggel, Group Director Crew Planning Thomas Cook Airlines. "Furthermore, we will be able to manage our fatigue risk based on the facts provided by the Jeppesen tools. Knowing that these facts are based on scientific knowledge certainly helps," he adds.
More information is available here: Jeppesen Crew Solutions, Jeppesen Concert, The Boeing Alertness Model.

March 28, 2017
Jeppesen will host a full-day FRM Workshop in Moscow April 27. The event will take place at the St. Regis Hotel, 10:00-17:00, followed by dinner. The workshop will provide answers to the following:

What is the latest science telling us?

How is the new regulation affecting the industry?

How can crew fatigue be quantified, and how may operational risk be taken into account?

What is the best-practice for FRMS?

The role of the Fatigue Safety Action Group

Definitions of suitable Safety Performance Indicators

Demonstration of common tools

Panel discussion/Q&A: way forward for Russia on FRMS.

The workshop is open to all airlines and free of charge. Please contact us via this email if you are interested in joining in, and we will try to make room for you. Welcome!

March 28, 2017
The European Commission (DG MOVE) together with European Aviation Safety Agency (EASA) has set up a research study to review the effectiveness of the new flight and duty time limitations and rest requirements applicable since 18 February 2016. The objective is to determine whether these rules provide sufficient protection from potential consequences of aircrew fatigue and, if necessary, to make recommendations for changes to the rules.
Now you have a chance to influence the focus of the study. An on-line survey has been created for crew and other stake holders to give input on six different duty-types of potential concern. Please take the survey (no later than April 11) and also feel free to forward the survey link within your organization, to help us spread the word. Thank you in advance!
For full information and the link to the survey, please follow this link.

February 28, 2017 (see full newsletter here)
Jeppesen has invested heavily during the last few years in the development of crew management solutions and surrounding services. The new Atrium platform is now in full production, and the demand for Jeppesen optimisation technology, decision support, training and fatigue risk management solutions is at an all-time high.
“Looking back we see an unprecedented interest in our crew solutions over the past two years with more than 50 new agreements with our customers. The investments made in our optimisation technology, day-of-ops capabilities and fatigue risk management are really receiving the attention of the market, and we experience a most gratifying rate of climb at the moment,” says Peter Andersson, Vice President of Crew Management Solutions. “We are extremely grateful for the confidence our customers are placing in us, and continue to work hard every day to exceed their expectations," he adds.More information about Jeppesen Crew Solutions is found here.

February 28, 2017
Air Baltic, already a customer of Jeppesen Concert, has entered new agreements for navigation services, Jeppesen Crew Pairing, Jeppesen Crew Rostering, and a tight integration of the Boeing Alertness Model with the crew planning optimisers.
“We are pleased to start cooperation with Jeppesen, which is well known for the quality of its service in the navigation and crew management arenas,” said Alla Struchina, Flight Support manager, Air Baltic. “Jeppesen combines the best coverage with high information accuracy, which are of paramount importance for flight operations. We look forward to benefiting from it. Their digital charting solution will allow us to eliminate paper charts from aircraft, reduce fuel consumption and optimize flight preparations.”The full press release is available here.

February 28, 2017
In contrast to training classes from most other suppliers, the Jeppesen FRM training courses contain many hands-on exercises practicing how to reduce and avoid fatigue risk in your operation. The exercises are based on realistic crew planning scenarios using production tools common to many airlines - teaching users how to make a real difference to risk exposure, while protecting other important key performance indicators.
The next training class will run in Gothenburg on April 19-20, and we still have seats available. The course will also be held on May 10-11 in Leon, Mexico. Please follow this link for more details and for signing up. Welcome!

January 30, 2017 (see full newsletter here)
EASA and the European Commission have selected a consortium, led by the Netherlands Aerospace Centre (NLR), to perform a review of the effectiveness of the new European flight and duty time limits that came into effect in February 2016. The review will run over a two-year period and includes extensive data collection from European airline operators. The consortium consists of NLR, Jeppesen, the German Aerospace Centre (DLR), and the Stress Research Institute at Stockholm University.

January 30, 2017
Jeppesen has agreed to a new three-year service contract with Swiss International Air Lines, Ltd. (Swiss), the national airline of Switzerland. Through the agreement, Swiss will integrate Jeppesen Crew Tracking into their operations to optimize crew planning and recover from disruptions to planned crew schedules.
“Using Jeppesen Crew Tracking services enables us to manage daily operations in an efficient way, through the ability to quickly resolve the myriad operational issues that can result in changes to scheduled crew rosters,” said Daniel Silvestri, head of Operations Planning, Swiss. Read the full press release here.

January 30, 2017
Selecting a bio-mathematical fatigue model for supporting your crew management process and your work within the Fatigue Safety Action Group might not be all that straightforward. There are a number of aspects to carefully consider in order to achieve the best effect per invested dollar.
Aspects such as model validity, performance, price, support, and exchangeability will all be of high importance for a successful implementation, and for day-to-day usage that makes a real difference to the risk exposure. Two documents developed in order to assist with an airlines evaluation of models are The CASA Biomathematical Fatigue Model Guidance Document and The Jeppesen Fatigue Model Comparison Matrix. For more information on fatigue model benchmarks, you are welcome to contact us through frm@jeppesen.com.

December 21, 2016 (see full newsletter here)
Turkish Airlines, chosen by Skytrax as the "Best Airline in Europe" for the sixth consecutive year, with more than 330 aircrafts serving over 295 destinations, has decided to implement fatigue risk management functionality from Jeppesen and Boeing.
"Our pilots and cabin crew members are extremely important to us and deserve the best working conditions for delivering world-class flight performance, safety and service to our passengers," says Mustafa Afacan, SVP Corporate Safety, at Turkish Airlines. "With the Boeing Alertness Model now tightly integrated to our planning processes, we will be able to produce even better rosters while maintaining efficiency," he continues.

December 21, 2016
CrewAlert, the most widely used application for learning about fatigue risk as well as creating risk awareness, finding mitigations, performing what-if's, and reporting, will once again be available at a discounted price over the Christmas weekend.CrewAlert Pro, containing the Boeing Alertness Model and all features unlocked, is normally priced at $30 but will now be available in the iTunes Appstore for $10 between December 22 and January 2.

December 21, 2016
Jeppesen is sponsoring the Managing Fatigue Conference in San Diego, March 20-23 and will be exhibiting on-site during the full week. For this event, Jeppesen will offer five airline operators a free-of-charge hands-on session with Jeppesen Concert and the Boeing Alertness Model. Participating airlines will receive a detailed fatigue risk assessment on their own data. The assessment is done on all rosters flown in the past five years.
As this in-depth analysis will take some time to prepare, we need you to register your interest with us January 20 at the latest. The analysis offer is limited to airlines with a minimum of 80 aircrafts, who are attending the conference, and are not already using Jeppesen Concert. Please register here. First come, first served.

November 30, 2016 (see full newsletter here)
The three-day Jeppesen Connect event in Berlin at the beginning of the month was a great success. Almost 200 crew management and flight safety experts attended a wide variety of sessions focused around best practices for crew scheduling and related processes.
Jeppesen Connect, our annual user forum established back in 1994, is today one of the largest gatherings for crew management experts to meet and exchange ideas and best practices, staying up to date with the latest developments and trends. It has become a highly appreciated event dedicated to a very challenging profession tasked to plan and operate crew whilst meeting the highest requirements on efficiency, cost control, robustness, and quality as well as flight safety. Not an easy balancing act.

November 30, 2016
BAM, the Boeing Alertness Model, is built to communicate with applications such as CrewAlert, Jeppesen Concert, and Jeppesen Crew Solutions, as well as third-party products over a high-performance run-time interface called CAPI.
CAPI, the Common Alertness Prediction Interface, is the only proposed standard for fatigue model connectivity and is free to use for all airlines for their integration of bio-mathematical models in their in-house applications. The technology is also open to use for other providers of fatigue models.
Please contact us on frm@jeppesen.com for more information if you are interested in using CAPI in your applications. Welcome!

November 30, 2016
A collection of hard rules, based on strict cut-offs for time spent on- and off-duty, meant to limit fatigue risk for crew, will always contain inefficiencies. This due to human physiology being so much more complex than what can be captured by rules designed to limit work.
Under an FRMS regime, an operator is not only expected to "patch up" the unsafe conditions in the rules, but is also allowed to open up for additional operational flexibility, and have that flexibility "pay" for the safety improvement by enabling greater efficiency, reaching a cost neutral solution. This means improving on the rules coming from a regulator, but it can also be applied to internal labor rules or scheduling practices that in their current shape and form, even though well intended, are just not up to par. It may be your current fatigue rules.Continue to read here.

October 19, 2016 (see full newsletter here)
GOL, a leading airline in Brazil with almost 140 Boeing 737's, has this summer implemented Jeppesen Crew Rostering.
“With the use of Jeppesen Crew Rostering services, we have experienced lower operating costs and have been able to publish our crew rosters much earlier than we were able to previously,” said Capt. Sergio Quito, chief operating officer, GOL. “Since we initiated Crew Rostering in June, we have noted improved quality of life and job satisfaction from our team, which was an important factor for implementing this system.”

October 19, 2016
A couple of busy weeks are coming up, providing good opportunities for meeting up with the Jeppesen FRM experts in either Göteborg, Berlin or Dubai. As soon as next week (26/27 October) we will have an in-depth FRM Training Course in Göteborg, a few seats are still available. Shortly thereafter, there is a chance of participating in our free-of-charge one-day FRM/crew planning seminar in Berlin Nov 7 (pdf).
Finally, Jeppesen will also present and exhibit at the IASS in Dubai on November 14-16. If you would like to attend or book a demo, contact us via the links above, or by dropping us a line on frm@jeppesen.com. Welcome!

September 20, 2016 (see full newsletter here)
There are several different bio-mathematical fatigue models on the market, and although your regulator might be content with you choosing almost anyone of these for your FRMS, there are big differences when it comes to validation, performance but also the output capabilities; your metrics.
IATA has published guidance on model-based and roster-based metrics that can be suitable for an operator to monitor in order to detect systematic differences early on, enabling a proactive address of fatigue risk. Implementing such metrics in the crew planning systems can, however, be a lengthy process and does not always enable a good comparison with predictions of sleep/wake and alertness given by a fatigue model.
BAM, now the most frequently used fatigue model in aviation, has many of these metrics built-in out-of-the-box. With BAM you can easily quantify and track a large set of metrics such as block hours, working time, body clock de-synchronization, hours flown below a certain threshold, amount of sleep opportunity, missing sleep etc. Please see the attached information sheet (here) on these metrics, which can be tracked in detail and monitored across your operation per fleet, rank, base etc. preferably using Jeppesen Concert for the analysis.
Contact us at frm@jeppesen.com to learn more or to book a free demo on your own operational data, pointing out your unique fatigue risk hotspots.

September 20, 2016
Some safety professionals, unions and crew planning personnel still think that an improved safety level through reduced fatigue risk needs to take its toll on planned crew efficiency. Creating additional rest opportunity and placing it wisely can only come at the expense of working less, they think.
But they are wrong. Safety and crew efficiency are not opposites. Come and see for yourself, and meet up with the experts, at our combined FRM/Crew planning seminar held in Berlin on November 7. Please find the invitation here. Welcome!.

September 20, 2016
Many geographical regions of aviation apply a "fair share" distribution of several roster aspects across the crew population. These may, for example, be block hours, certain destinations, days off or night duties. Using a bio-mathematical model during roster planning enables not only a reduction in the overall risk by avoiding unfortunate combinations of flights on the roster, but also a distribution of fatigue risk more evenly across the crew population as an extra precaution - and this in a much more detailed way than (for example) just distributing night duties.
The technical solution for this is to make the crew rostering optimizer experience a "penalty" (a virtual cost) that grows in an accelerating way, with the difference between the actual fatigue risk in the roster considered, and a pre-calculated personal target for each crew member. This personal target is determined from work rate (ability this month to take production) and using the risk present in all pairings to be rostered. When the optimizer, during run time, considers a huge amount of potential rosters per person, this extra penalty will ensure that crew will receive rosters (with a low penalty) that contain risk in the right proportion. A fair share of fatigue risk.
Curious to learn more about crew planning optimisation and the Jeppesen solutions for reducing fatigue risk? Please consider attending one of our training courses (the next one is coming up on 26-27 October in Gothenburg, Sweden) or drop us a line on frm@jeppesen.com. Welcome.

August 18, 2016 (see full newsletter here)
Aeromexico, Mexico's flagship airline, founding member of Skyteam and with a strong commitment to continuous improvement in flight safety, has decided to use BAM tightly integrated with their Jeppesen crew planning systems.
"We have used Jeppesen crew planning optimizers for over 15 years assisting us creating the best possible crew plans. With the integration of the Boeing Alertness Model we will be able to build crew pairings and rosters that are safer and kinder to the physiology of our highly valued crew members while still preserving other important key performance indicators such as crew efficiency," says Captain Juan B. Hurtado y Dagda, Senior Vice President of Flight Safety at Aeromexico.
"BAM is the only fatigue model today capable of real time interaction with industry strength optimizers. We are thrilled to now see Aeromexico also utilizing this functionality to proactively reduce fatigue risk," says David Karlsson, Senior Product Expert and Scientific Team Lead, at Jeppesen.

August 18, 2016
The 23rd congress of the European Sleep Research Society will take place in Bologna September 13-16 with a very comprehensive and interesting program (link). Jeppesen will attend with key members of our FRM team ready to meet up with you demonstrating optimization, CrewAlert, BAM and Jeppesen Concert. Please get in touch with Arvid Müllern-Aspegren if you are attending and would like a demo of leading FRM tools making a real difference to fatigue risk in your operation. Welcome!

August 18, 2016
Fatigue reporting by airline crew is seen by ICAO as a critical part of a fatigue risk management system. However, fatigue reporting often becomes a blunt instrument for gauging the operation, as the reports are cumbersome for crew to issue. The follow-up analysis is also time consuming and often the reports leave out information that the safety department or FSAG need in order to make good use of it; such as prior sleep, duty patterns, assessments etc.CrewAlert Pro contains fatigue reporting functionality that quickly and accurately provide extensive information back to the company. Within a minute or two crew can issue a report and submit it over e-mail containing all the details including sleep/wake logs, duty patterns, assessments and even prior measurements done by a built-in validated PVT. Flight safety personnel can then easily load, share and assess this information and extract statistics for their operation.
Contact us at frm@jeppesen.com to learn more.

June 30, 2016 (see full newsletter here)
FAA recently received training on the Boeing Alertness Model (BAM) and the associated tools for fatigue modelling. This means that FAA now has the necessary tools, knowledge and support from Boeing for reviewing FRM applications from airline operators that build on modelling using BAM.
For detailed information about the Boeing Alertness Model, please see this technical fact sheet.

June 30, 2016
There is much to gain by having a tight integration between fatigue models and crew management solutions, rather than passing data back and forth via files. A tight integration is done via a run-time interface allowing for data to flow continuously between the application and the fatigue model, making human physiology part of the application itself (a linked library).
By doing so, business logic already in use in an existing application can reason upon human physiology in a rule, and an incentive can direct an optimizer to higher levels of safety, just as a user interface can be enriched with fatigue markers and reports enhanced with safety performance indicators - all assisting the planners in their currently used applications. No need for an additional system to control fatigue risk.
CAPI (the Common Alertness Prediction Interface) is today the only proposed standard for communication between applications and fatigue models. CAPI has been designed in collaboration with model providers and supports the high performance requirements needed also for real-time model interaction with industry strength optimizers. CAPI has been developed by Boeing/Jeppesen but is openly shared in the industry to fatigue models providers, crew solution providers and individual airlines.
In need of a sound model integration approach and tired of the multitude of different peer-to-peer file interfaces locking you in? Contact us at frm@jeppesen.com to learn more.

May 26, 2016 (see full newsletter here)
LATAM Airlines Group ("LATAM"), the largest airline group in Latin America, with over 300 aircrafts in their mainline fleet, has decided to use BAM and Jeppesen FRM functionality. LATAM will now proactively reduce fatigue risk in their operation by directly applying human physiology during pairing and roster optimization.
"Our crew is immensely important to us, and their well-being and our flight safety has of course the highest priority. Working with Jeppesen/Boeing we can reduce our overall risk exposure up-front. We will be able to set the right solution structure from the start and improve more flights," says Michael Wagner, Director Planning and Support, LATAM Airlines Group.
"We are happy to see LATAM move into a direct application of science for reducing and controlling fatigue risk. The hard work ICAO, IATA and IFALPA put into the guidance material has created a momentum, transforming the crew management domain, now leaving rules-only approaches behind," adds Tomas Klemets, Head of Scheduling Safety at Jeppesen.
Curious what world-leading FRM functionality can do for your airline? Drop us a line on frm@jeppesen.com and we will get in touch to discuss a quantification of improvements on your own data.

May 26, 2016
Many Jeppesen customers gathered on 17-18 May in Gothenburg for the annual Crew and Fleet Developers Partners meeting. The meeting included, in addition to sessions dedicated to optimization and crew management, several FRM sessions covering Concert, BAM, FRM Roadmap, and FRM Optimization integration.
One topic discussed in depth was our FRM research involving the upcoming Time Traveller Data collection for improving sleep predictions in larger time zone transitions. The conclusion, after discussions with participants, was that our design idea around the mechanisms is a sound one and that there should be good potential in improvement.
We still have room for more airlines to attend this important data collection (which is free of charge). If your airline has operations over multiple time zones, this is a great opportunity to learn more about your actual fatigue levels while at the same time contributing to science. If you would like to participate, please sign up via this link and we will provide more details (you can also participate individually). Welcome!

April 19, 2016 (see full newsletter here)
Wideroe, the largest regional airline in Scandinavia with 3,000 staff and 41 Dash-8 air crafts, has become one of the first operators in Europe to gain approval for their FRMS.
"The Boeing Alertness Model is one of the cornerstones of our FRMS, providing us with an additional layer of safety on top of regulation. Using BAM we have been granted a derogation by EASA to allow 70 hours duty per seven days instead of the 60 hours stipulated in the new FTLs. This derogation is based on our additional precautions introduced to exceed the equivalent level of safety", says Aleksander Wasland, Chief Pilot, at Wideroe.

April 19, 2016
We received very good feedback on our recent Accident/Incident Modeling Master Class in Montreal. So good in fact, that we have decided to run it a second time in Gothenburg on May 19, between 9:00 and 13:00 at the Jeppesen office. If you are interested in bio-mathematical modeling and how it would apply to accidents such as UPS in Birmingham, Colgan Air in Buffalo, Asiana in San Francisco, AF447 and Air India Express in Mangalore, please do not hesitate to sign up and attend. The class is free of charge but seating is limited, we reserve the right to maximize attendance to two participants per airline. Sign up soon if you want a seat. See you there!

April 19, 2016
As more and more operators embark upon their FRMS implementation, the need of professional training increases quickly and is now in short supply within Europe. At Jeppesen we have introduced additional sessions to our training schedule but we are also extending our network of collaboration with leading experts in this field. One example is Smartshiftwork, founded by Captain Kristjof Tritschler with ten years hands-on experience from both designing, building and operating a FRMS.
Smartshiftwork and Jeppesen are building on each other's strengths to deliver both more opportunities for training but also a richer training experience, combining the unique background and insights of Captain Tritschler with the strong capabilities of Jeppesen in the domain of crew management. Please visit smartshiftwork.com and consider attending some of their upcoming seminars and classes. The next one is in Berlin on 21-23 June.

April 19, 2016
Jeppesen attended and sponsored the ICAO meeting in Montreal on 5-6 April where some 350 people attended to learn more about the updated guidance material. Please look here for the updated ICAO documents, which most people find significantly more user friendly than the previous version.

March 18, 2016 (see full newsletter here)
Jeppesen is starting a new industry-wide fatigue data collection targeting crew with larger circadian disruptions. This new research project, focused on acclimatisation, is starting in April with data collection performed during August and September. We are now looking for organisations and individuals that regularly operate across larger time-zone transitions with long periods out-of-base. If you are interested in participating, please consider registering through this link and we will provide further details on methodology, tools, crew recruitment, and e-learning material. Participation is free of charge. All data is kept confidential and fed back to participating organisations.

March 18, 2016
Arriving early for the ICAO FRM Symposium in Montreal next month? Take the opportunity to sharpen your skills in fatigue risk modeling by practicing on actual accidents and incidents in our free-of-charge Modeling Master Class 4 April, at 4-8pm. We will use CrewAlert Pro and share a number of interesting scenarios during the class. Please register your interest here and we will contact you shortly with further details of the event which will be held within walking distance of the ICAO headquarters. Looking forward to seeing you there!

February 29, 2016 (see full newsletter here)
With the addition of the Fatigue Causes functionality, CrewAlert Pro just became even more powerful. With only a single tap you are able to investigate the sub-components contributing to a prediction in the Boeing Alertness Model; Circadian rhythm, Sleep/wake homeostasis, Sleep inertia, Time on task etc.
The Fatigue Causes functionality is available from version 3.9 already on Appstore and described in the built-in tutorial as well as in this separate PDF. Enjoy!
CrewAlert Pro is the leading solution for fatigue prevention, mitigation and analysis used by crew as well as safety and planning departments.
(Stuck with another model than BAM right now? Feel free to compare your model to the leading standard via this matrix and contact us for an upgrade)

February 29, 2016 (see full newsletter here)
With the addition of the Fatigue Causes functionality, CrewAlert Pro just became even more powerful. With only a single tap you are able to investigate the sub-components contributing to a prediction in the Boeing Alertness Model; Circadian rhythm, Sleep/wake homeostasis, Sleep inertia, Time on task etc.
The Fatigue Causes functionality is available from version 3.9 already on Appstore and described in the built-in tutorial as well as in this separate PDF. Enjoy!
CrewAlert Pro is the leading solution for fatigue prevention, mitigation and analysis used by crew as well as safety and planning departments.
(Stuck with another model than BAM right now? Feel free to compare your model to the leading standard via this matrix and contact us for an upgrade)

February 29, 2016
Are you arriving early for the ICAO Fatigue Symposium in Montreal 5-6th April? Take the opportunity to sharpen your skills in fatigue risk modeling by practicing on actual accidents and incidents in our Modeling Master Class April 4, 4-8pm. We will use CrewAlert Pro and share a number of different scenarios during the class.Please register your interest here and we will contact you shortly with further details of the event which will be held within walking distance of the ICAO headquarters. Looking forward to seeing you there!

January 29, 2016 (see full newsletter here)
airBaltic, the Latvian flag carrier and winner of The World's Most Punctual Airline award for two consecutive years, has also been punctual in their implementation of Jeppesen Concert. For the last few months, airBaltic has been utilizing Concert for their quantification and continuous monitoring of fatigue risk.
“"We are proud to say that even though we use a crew planning system from another vendor than Jeppesen, we were able to connect our systems to Jeppesen Concert in just a few days, using our own staff" says Ilze Strauta, Crew Planning Manager, at airBaltic. "We regularly upload both planned and flown rosters and can follow fatigue risk development over time in any part of our operation and across the planning process using the Boeing Alertness Model. It is now one of the centerpieces in our FRM work."

January 29, 2016
iAIMS is a popular iOS app used by some 14,000 crew for synchronizing crew rosters from AIMS to various calendars. The app is used by crew from almost 40 airlines including Air Berlin, Etihad, Indigo, TAM, Qatar, and Vueling.
As of the latest release now in January, iAIMS is able to export roster information straight into CrewAlert Pro with just a single tap. Meaning even less excuses for not keeping track of your predicted fatigue level, finding a mitigation strategy or paying back that sleep debt!

January 29, 2016
Many operators re-plan just a few of the most fatiguing flights at a very late stage in their planning process. This incurs extra costs and longer lead-time in a critical process - and sometimes even new problems!
Recognizing that operational risk is really the sum of all small risk contributions across your entire flight operation, there is a more effective way of reducing risk. By applying a gradually increasing "penalty" to the planning optimizers when flights become more fatiguing, risk can be reduced already during pairing and rosters construction. Airlines like EVA Air, Finnair, Pegasus, Qatar, SAS and many others are today industry-leading in applying this type of proactive risk reduction. The figure to the right illustrates the difference; a set of flights planned first in the normal fashion (on top) and then using the alternative method below. You can see how the entire tail of the risk distribution is improved (red being higher risk).
The beauty of this approach is that you can achieve a higher improvement in flight safety at a much smaller cost, rather than using after-the-fact corrections. And this without delaying the process or creating new fatigue issues. Please consider joining us in one of the upcoming Fatigue Risk Training Courses to get hands-on experience with this approach, as well as in-depth knowledge on other fatigue risk management tools and concepts that make a real difference for your operation. Welcome!

December 17, 2015 (see full newsletter here)
Pegasus, the progressive and innovative low cost operator based at Istanbul Sabiha-Gökçen airport, adds Jeppesen Concert to its system environment. Pegasus' pairings are already constructed with guidance from the Boeing Alertness Model, but the operator is now extending capabilities further.
“Jeppesen Concert provides us with full transparency on fatigue risk across our crew management process,” says Erdal Uzlu Senior Risk Management Specialist at Pegasus. “We are automatically notified over email if a threshold is passed and we are now able to easily quantify and monitor long term risk trends per rank, base and fleet in any combination."

December 17, 2015
On request we have decided to repeat our CrewAlert holiday offer from last year. We will discount CrewAlert Pro temporarily with 50% over the holidays; 22 Dec - 3 Jan. CrewAlert Pro is not only packed with features as seen in this PDF, the app also contains the full version of the now leading fatigue model; the Boeing Alertness Model (BAM).
Enjoy! Our best wishes for a Merry Christmas and Happy New Year from the Jeppesen FRM team!

November 30, 2015 (see full newsletter here)
The flag carrier of Italy, Alitalia, is joining the growing ranks of airlines that address crew fatigue risk proactively. With service to more than 100 destinations across four continents, Alitalia needs the most sophisticated planning tools and the most powerful optimizers the market can deliver.
Having long since been an advanced user of Jeppesen’s pairing and rostering optimizers, Alitalia now takes their crew scheduling to the next level by incorporating the Boeing Alertness Model.
"Having a high-performance, validated model of human physiology tightly integrated with the optimization engines makes it possible for us to reduce fatigue risk up-front and build schedules with the highest standards of flight safety." says Luigi Casagrande, responsible for crew management systems at Alitalia.

November 30, 2015
Volaris, the dynamic and fast-moving ultra low-cost carrier from Mexico, has decided to tightly integrate BAM with their crew management process.
"We have chosen BAM for two simple reasons; this is currently the fatigue model with the strongest scientific validation and it is also the only model capable to fully support us in our predictive approach to FRM.", says Marco Charles, Technical Operations Manager, "Other predictive models are, ironically, mostly used reactively after-the-fact. With BAM we are able to reduce risk during the roster construction rather than just assessing and manually repairing the damages afterwards," he continues.

November 30, 2015
TUIfly Nordic, the world's first charter operator to be environmentally certified, and operating out of five Scandinavian crew bases, is using Jeppesen Concert to limit and control crew fatigue risk.
"Jeppesen Concert allows us to quantify fatigue risk with leading science in both our planned and flown rosters." says Johan Gauermann, Chief Operating Officer.
"Concert is added onto our non-Jeppesen crew management solution. We regularly upload crew data from several process measurement points to Concert, allowing us to track our performance. It's a very powerful tool allowing us to easily interact with all our data - from our overall risk profile in various parts of the operation, to analysis of specific patterns in search of mitigations and corrective actions."More information on Jeppesen Concert is available here.

October 28, 2015 (see full newsletter here)
Virgin Atlantic Airways, the prestigious long-haul operator and long-term user of Jeppesen crew management solutions, has selected the Boeing Alertness Model as their fatigue model of choice.
"The level of integration offered with BAM was very important to us. Making human physiology an integral part of the application itself is vastly better than an off-line solution sending files back and forth." says Jeremy Probets, Head of Crew Logistics at Virgin Atlantic. "Our planners can now get an immediate feel for the predicted fatigue risk levels as they go about building pairings and rosters in their normal systems."

October 28, 2015
The most efficient way to reduce the overall fatigue risk in your upcoming flight operation is by predicting (and reducing) risk using a so called bio-mathematical fatigue model (BMM). But is your current model the best in the market?
Even if most BMMs share scientific origin the implementations and methods used for sleep prediction can create a large variance in output. Jeppesen has designed a simple and objective way to compare two BMMs against each other in a benchmark. Curious to learn more on how you can regularly check that your FRMS is based on the best science? Contact us here and we will go through the details together.

October 28, 2015
Are you working at an airline in a role that involves controlling and reducing fatigue risk for your crew? If so, we would love to hear your opinion on how work is progressing with a focus on usage of scientific results as represented by fatigue models.
Please consider spending just five minutes taking our new survey (by November 15) and receive in return a free copy of CrewAlert Pro for your usage. If you are already a user, you can pass it on to a colleague. You can find our survey here. Thank you for your participation!

September 23, 2015 (see full newsletter here)
Learn about the latest developments in fatigue risk management tools, science and industry usage in a FRM seminar in Singapore, November 16. This free-of-charge seminar is arranged by Jeppesen and Integrated Safety Support and is open to all for all airlines, not limited to Jeppesen or ISS customers.
Don't miss this opportunity to learn and meet with other operators. Please find more details in this invite and sign up early as seating is limited.

September 23, 2015
CrewAlert Pro in the latest version (3.8.5) has been updated for quick and simple data transfer. Each scenario modelled can quickly be sent to a colleague for detailed anaysis by just tapping a link in an email or a document. This PDF shows how it's done containing also modelling of a couple of scenarios and the Mangalore accident in May 2010.
With this new feature organisations can easily build their own libraries with typical scheduling patterns, possible new routes, incidents and fatigue reports. It enables all FRM-professionals to easily share and analyze exactly the same information. The functionality is built-in and available at no additional cost. Enjoy!

August 17, 2015 (see full newsletter here)
Swiss International Airlines (SWISS) is one of the first airlines to deploy and use the new state-of-the-art Concert platform for quantifying and tracking fatigue risk for their crew. Concert uses the now leading scientific fatigue model BAM for assessing both planned and flown production patterns for all crew members and is easily added onto any existing crew planning software as a web service.
"Concert automatically generates email messages during the schedule generation process that alert us when the risk of fatigue is predicted to exceed our internally defined thresholds in any of our short- or long haul operations. This affords great flexibility to proactively mitigate the potential of fatigue before schedules go into production. Concert enables us to continuously track and analyse predicted risk as it evolves in time, during the crew planning process," says Loukia Loukoupoulou, Manager Human Performance and Systems at SWISS.

August 17, 2015
Crew management in aviation is all about finding the best possible flight sequence for your crew. All of the time. Quickly. The flight schedule, as well as the crew agreements, impose important limitations on this work. What if you could gently shake, and rearrange, the flight schedule while opimizing your crew pairings? And what if you at the same time took human physiology into consideration? How much would you be able to improve?
Jeppesen has the unique capability of combining so called re-timing of flights with the use of leading fatigue science (BAM) during optimization. This allows you to find those golden crew connections that make crew efficiency and flight safety line up in a good way. Moving the flights (those you can affect) with as little as five to fifteen minutes, has also been shown to release several percent in improvement potential!
If you are an operator with a fleet of at least 40 aircrafts, contact us for a test drive of this functionality.

August 17, 2015
Right now we are exploring functionality for in-situ fatigue risk awareness and detection on the Apple Watch. The functionality extends the capabilities of CrewAlert Pro and is aimed at cockpit usage.
In case you are one of our experienced CrewAlert Pro users that also happen to own the new Apple Watch; please contact us here to learn more. We hope to recruit you to our reference group evaluating the new functionality this fall.

April 29, 2015 (see full newsletter here)
Pegasus Airlines, a rapidly expanding and very successful operator based in Turkey, becomes the first low-cost airline in Europe to take on a fully proactive fatigue risk management approach. By using leading crew optimisation, incorporating fatigue risk modelling, the airline now builds their crew schedules using validated input on human physiology and reducing risk up-front.
“By applying a holistic approach to risk reduction, we see not only improved safety performance indicators but also a significant boost of crew efficiency”, says Cpt. Kemal Helvacioglu, Vice President Safety at Pegasus Airlines.

April 29, 2015The update of our CFAS web service for fatigue analysis is now complete and the solution is live and loud! The new version, called Concert, is fast, comprehensive and addresses fatigue risk both holistically, over time and in great detail. Customers and partners already like the sound of it - “This is the new gold standard for fatigue assessment” - which is exactly the feedback we had hoped for. The short summary of Concert; Quantification of fatigue risk using the leading scientific model (BAM), lightning-fast analysis of any sub-step in your planning process, risk quantification and trending of risk across your entire operation, any sub-part such as fleet/rank/base, highly affordable, secure and straightforward to connect to any crew management solution.
Drop us an email here to request a demo!

April 29, 2015CrewAlert Pro, the powerful solution for fatigue analysis, prevention, awareness, mitigation, reporting and data collection (quite a mouthful, we know…) was improved again last week.The new release is available on the iTunes Appstore. The updates includes: Updated BAM version incorporating new research results on sleep inertia, inclusion of ICAO and FAA airport codes, and the introduction of Airline Specific Fatigue Mitigation.
This functionality allows for any airline to supplement the CrewAlert data with specific fatigue mitigation strategies for a certain trip or route. Crew using the app can then, with just a tap on an icon, access a proposed strategy coming straight from their FSAG or flight safety department. Crew feedback on this strategy allows for the FSAG to improve the information over time.

February 25, 2015 (see full newsletter here)
As your airline grows, your crew planners transition from solving a game of tic-tac-toe - to a game much more advanced than chess. Supporting the airline industry, Jeppesen provides the most advanced planning optimizers in the industry, used by most of the larger airlines. These optimizers don't only boost crew efficiency, with clever features like re-timing of your flight schedule, but also reduce the risk for crew fatigue. This is achieved using the leading fatigue model, and the only one proven to work with planning optimizers; the Boeing Alertness Model.
Curious on what we would be able to do for you? During March and April 2015 we offer all operators, with at least one fleet of 30 aircrafts or more, a completely free trial of our pairing optimizer where we will show at least a 3% boost in crew efficiency over any result you obtain today (manual or not). At the same time we will show a reduction in fatigue risk in those solutions. Too good to be true? Contact us here for more information and registering for the trial.

February 25, 2015Our upgraded CFAS solution, called Concert, is now only weeks away from being launched during March. Concert enables not only detailed analysis of your pairings and rosters, but also trending of the development of your overall fatigue risk over time, comparing fleets, ranks and bases. Meaning you will have full control over your equivalent level of safety.Take a look at this poster to fully appreciate the new gold standard for assessing fatigue risk.

February 25, 2015We have received a number of requests for an easy-to-digest overview of the rich functionality in CrewAlert Pro. The learning curve is perceived as being quite steep due to the tightly packed functionality.This overview summarizes how to access the most common use cases such as viewing your roster information, obtaining fatigue awareness, prediction and mitigation functionality and also the built-in fatigue reporting and data collection. The tutorial from the app is also found on the Jeppesen web site.