Negativ:
They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

KEF

IAD

Gut 6,3

Positiv:
Everything was on time, crew was professional, flight was really pleasant

Negativ:
Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

KEF

SEA

Hervorragend 10,0

Positiv:
Great aisle seat on a modern plane.I was in the middle seat on an older plane for the trip there (close to 8 hours), and it wasn’t as comfortable. The trip from Reykjavík to Seattle was great: comfortable seat and more room, though they were both in the same fare class.

Negativ:
They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

ORD

KEF

Hervorragend 9,3

Positiv:
The crew was friendly, the planes clean, flights on time. The blankets were a very nice touch.

Negativ:
On my first flight, I paid for use of wifi, but it kept kicking me off the connection. Repeatedly, the entire time. On the second flight, there was no option for wifi at all. It would have been nice to pay for wifi once for use all the way to my destination.

JFK

KEF

Gut 6,4

Positiv:
That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.

Negativ:
Unreasonable TSA procedures in Iceland. Waste of time and precluded any time to get food or use the bathroom.

JFK

KEF

Gut 6,4

Positiv:
That I got to visit a place as mystical as Iceland for such a low and affordable flight. My departure flight with Iceland Air was on time and although the return was a bit tardy the company did an excellent job with being transparent.

Negativ:
The flight crew could have been a bit more polite

KEF

IAD

Gut 6,3

Positiv:
Everything was on time, crew was professional, flight was really pleasant

Negativ:
Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

LGW

KEF

Gut 6,8

Negativ:
It was too warm. The air above was not cool

KEF

MCO

Akzeptabel 5,3

Negativ:
Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me