Galaxy Note 5 dial pad not working during calls, other issues

We gave you another post that covers some of the #GalaxyNote5 issues sent to us by the TheDroidguy community. These issues are not related or similar to one another so if you want to look for other issues we’ve addressed before, don’t hesitate to visit this page.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

Problem #1: IMAP settings on Galaxy Note 5 for rr.com email

Having problems with setting up email on Note 5 and home computer with 2007 Outlook. I want to be able to see the emails in both places, and they would not be deleted after opening on phone. The phone hijacks the emails, and they don’t show up in Outlook? I checked the sync box in Outlook? Should both Outlook and the Note be setup on IMAP?

I have BrightHouse cable with an rr.com email account.

Please help. So far, Verizon and Brighthouse have not been very helpful.

By the way , my wife’s iPhone works fine with the Outlook / iOS mail scenario? — Craig

Solution: Hi Craig. If you want to check your emails on at least two devices, you’re right to use IMAP when setting them up. This means that you have to go over the setup process in both devices again and make sure to use IMAP as the email type.

Below are the Time Warner Cable IMAP email settings that you can use. Be sure to double check them with your email service provider to avoid using incorrect information.

IMAP settings of TWC email:

Account Type: IMAP

Incoming Mail Server: mail.twc.com

Incoming Server –IMAP port: 143

Outgoing Mail Server (SMTP): mail.twc.com

Outgoing Server – SMTP port: 587

Inbound & Outbound User Name: Enter full email address, for example:

johndoe@[division].rr.com

johndoe@roadrunner.com

johndoe@twc.com

Inbound & Outbound Password: Email Password (same as Web Mail)

SMTP Server Requires Authentication: Checked

Problem #2: Galaxy Note 5 dial pad not working during calls

Hi. Recently, I switched from Verizon to T-Mobile by switching a Verizon SIM with a T-Mobile one. Data, text, calls everything works great but one issue I noticed is when I dial, for example, a 800 number and try to make an on screen selection by dialing call prompts, the phone does not recognize any digits being entered. In other words, say if I dial a customer service number and after getting connected to the call, I am asked to dial 1 for English and when I do, the phone does not recognize the number/prompt. The same thing happens when I try to call in to a work conference call, I dial the conference 800 number, and when I enter the meeting PIN, the phone does recognize the numbers being entered and asks me to enter a PIN.

What could be the issue? Is there a way to resolve this glitch. Thank you. — Mahesh

Solution: Hi Mahesh. We’ve seen this issue reported by some members of our community and in other third party Android forums so it’s not an isolated case. There seems to be no common denominator as to what the real cause might be as it appears to occur in a wide variety of Android phones from different carriers.

The first thing that you can do here is to try to boot the phone in safe mode and see if that will make any difference.

The Safe Mode is the first fail-safe procedure you can use to diagnose a problem. Once the device has booted up in this mode, all third-party or downloaded apps would be temporarily disabled leaving pre-installed and core services running. If one of your installed apps is to blame, booting in safe mode will help you confirm it. You can then uninstall apps until you have eliminated the issue. Here are the steps on how to boot your Note 5 in safe mode:

Turn off the phone completely.

Press and hold the Power key.

Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.

The phone will restart but keep the Volume Down button pressed.

Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.

You may now release the Volume Down button.

You can also wipe the phone clean and refresh the firmware in case there is an operating system glitch behind this trouble. For easy reference, here are the steps to factory reset your Note 5:

Turn off your Samsung Galaxy Note 5 completely.

Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.

Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.

Once the Android logo shows, release both the Volume Up and Home buttons.

The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.

Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.

When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.

The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Galaxy Note 5 screen is black

Hi there. My Note 5 has, so far, worked super good until last week. During that time, while I was chatting using Whatsapp the screen went off, abruptly. I can hear that it is still working/running apps, the lights on the bottom bar still lights up, a phone call will still be connected so the device is working but display is black/blank. I can touch the screen and feel that it is also working. I can hear the startup music. I can also hear the messages received and system notification sound but the screen is still black. Goes without saying that I reboot a lot. I called Samsung they just tell me that screen need to replaced.

Could you please help immediately I do not want to lose any data especially my Gallery and Notes?

I know I am using Lolipop not sure sure about version though.

An immediate help would be highly appreciated. Regards. — Faisal

Solution: Hi Faisal. Have you tried booting your Note 5 to other modes (download mode, recovery mode, safe mode)? If not, we suggest that you do so to see if your device is having trouble booting normally. If it continues to power on but the screen remains black, it’s highly likely that the screen was damaged for some reason. Unfortunately, the only way to fix this problem is by replacing the screen assembly or the damaged component.

As regards saving your personal data (photos, videos, contacts, etc), consider connecting the phone to a computer to see if you can access your files.

Problem #4: Galaxy Note 5 flashlight app not working

I can no longer use the camera flash light on the back of my phone as a flash light! I have Go Locker, Next Launcher 3D, and JAVE always just used a widget for turning it on. Now, the widget lights up, but the physical light does nothing. I tried several different widgets.

The old widget is an ATOMLauncher Light. It will actually turn the light on for an instant, but it just turns off again. The only way I can turn the light on is via remote Camera access from another phone while the camera is streaming.

Do you think it may have something to do with Alfred? Thanks!

(By the way, I have told so many people about Drippler when they are asking something about their Android, then I show them and 8/10 just say, “wow” & proceed to install it). You guys are awesome! — Aaron

Solution: Hi Aaron. If an app or widget no longer works as expected, that may mean a few things. First, that can indicate that a new Android update may have rendered the app or widget incompatible with existing firmware. Second, an app update may have created a conflict with the flashlight functionality or app resulting to this problem. Third, the developer of the app or widget may have unintentionally created a bug that led to the problem.

To address the first two potential causes, consider wiping the phone’s cache partition first. This will help ensure that the phone system cache is fresh and up-to-date. Here’s how it’s done:

Turn off your Samsung Galaxy Note 5 completely.

Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.

Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.

Once the Android logo shows, release both the Volume Up and Home buttons.

The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.

Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.

When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.

The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After wiping the cache partition, you also want to delete the cache and data of the app involved here. Just follow these steps:

From the Home screen, tap the Apps icon.

Find and tap Settings.

Under the ‘APPLICATIONS’ section, find and touch Application manager.

Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.

My Facebook app keeps crashing. I have to return to home screen, close all apps and wait a couple of minutes before Facebook opens properly again. Also, when scrolling through Facebook or trying to watch videos on the app the videos just buffer indefinitely! I’ve tried clearing my cache, uninstalling and reinstalling the app but to no avail.

Also, when turning the phone off and back on, I get a pop-up with an exclamation mark saying ‘there is a new service update’ but when I click it nothing happens, and that is every time I power down and back on. It’s so frustrating, it’s been doing this for some time now but I’ve just put up with it, would be great to fix this problem!

Oh by the way, I only connect using wi-fi, and have an excellent Wi-Fi connection, as no issues with other equipment.

Thanks. — Chris

Solution: Hi Chris. The pop up you are getting can be a clue that a malicious software may have penetrated your phone’s defenses. Keep in mind that phone security is 90% prevention and 10% cure. Mobile antivirus software, however they are marketed as effective, can offer a false sense of security and are sometimes, even ineffective in removing new threats. Make sure that your phone is in order and not infected by a virus or malicious software. Consider doing a factory reset and doing away with apps from untrusted developers. After a factory reset, go over your list of apps and DO NOT re-install those you rarely use. Hackers and illegal marketers use apps to get what they want from unsuspecting users. Stick to official apps and keep installed apps to a minimum. If you haven’t used an app for at least two weeks, it is most likely not that important to you. Make sure not to install them again after a factory reset.

Problem #6: Galaxy Note 5 no longer powers on after a repair

Ok. I have Galaxy note 5. It recently started not booting. I have gone through your check list and removed SD and micro sim card and wiped the cache, factory reset, etc. to no avail.

I find that when the phone is plugged in sometime it will register a full battery then I unplug it and it registers almost zero battery or then it will register half battery.

I have had it into a mobile repair place several times firstly to have a new screen and battery replaced then several times after that once to re-replace the battery as it apparently was a faulty one after which the phone worked then all of a sudden this issue again….I took it back but the mobile phone hospital couldn’t get it to boot through.

Any help would be very appreciated. — Mike

Solution: Hi Mike. If your local shop can no longer make the phone boot up normally after a repair attempt, chances are there’s a component on the main board that’s been damaged. The technician handling the phone repair should tell you if they had accidentally damaged a component, or if the device was already dead before they even check it. Either case, it looks like you have a hardware trouble at hand. Unfortunately, there’s nothing that we can do about that either as all we can provide are instructions how to fix software problems. You either have to contact Samsung, or find another repair that can possibly find a way to fix your phone.

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