Your new company:Our client are Europe's leading provider of independent IT service and infrastructure, with an expanding professional customer base with global recognition. With a head office location in Hatfield on the edge of Hertfordshire, an exciting job opportunity has arisen to join the team as a Resource Manager.

About your new role:As a Resource Manager you will be responsible for a team of up to 50 consultants of varying technical backgrounds, knowledge and skill. You will become part of an ever expanding Consultancy Practice for Europe's largest Managed Services supplier, which has seen significant growth over the last few years. You will be required to lead and manage a team of professional consultants on a day to day basis. Whilst managing the end to end recruitment process for your division, you will manage utilisation on targets within a demanding environment.

Main Responsibilities:Operational & People Management (60%)

Manages cost lines of P&L to ensure effective contribution and overall profitability of your team

Manage, develop and coach your teams to provide excellent customer service and delivery to plan

Effectively manage the team of consultants - including all aspects of performance management, scheduling and quality of service

Carry out regular and planned communication and/or site visits taking effective and timely action on any issues raised

Produce and manage training and development plans in line with Corporate objectives

Involvement in the recruitment and induction of consultants

Co-ordinate and run Appraisals reviews annually

Manage resource plans and internal customer expectations/escalations around these

Provide advice within specialist area to peer group, customers and if applicable direct reports

Leadership (30%)

Lead, motivate and inspire the team

Act as a role model through personal conduct and contribution at all times

Create a team environment where open and honest feedback is actively encouraged

Set clear objectives for the team members and the team as a whole

Customer Satisfaction (10%)

Support the achievement of Customer Satisfaction levels in line with corporate goals.

Review and management of customer feedback e.g. eCSQ and email.

Management of local relationships.

Ensure that the team is focussed on delivering best of breed customer excellence.

The Ideal Candidate

Commercially aware

Excellent management, leadership and coaching skills

Good written and verbal communication and experience of presenting to small to medium groups

Knowledge of HR practices and procedures including Working Time Directive and Health & Safety

Excellent organisational and administrative skills

Ability to contribute to, support and work with geographically distributed teams

Management of a team of 20+ resources

Have an awareness and understanding of the IT marketplace

To hear about more, please contact Ben Guzenda on and submit your application to this advert

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