Assistance from Axis technical support engineerYou will obtain assistance from an Axis technical support engineer.

Return your unit according to given instructionsIf your unit still does not work as expected, return your defective unit marked with your authorized case number to your Axis approved RMA partner or to your local reseller - according to the instructions given in your support case.

A fully functional unit is sent to youYour Axis approved RMA partner will repair or replace your unit and return it to you. Or, your local reseller will send the defective unit to its distributor, who will send the unit on to Axis for a repaired or refurbished unit. You will receive a fully functional unit.

Step-by-step troubleshooting

Support

Support in various formats is readily available to Axis customers in need of product assistance. Find more information about troubleshooting in the FAQs. For more advanced questions, contact Axis Online Helpdesk, Chat or call technical support.

30-day replacement

Should an Axis product be found to be defective within 30 days from the date of purchase, you are entitled to a new unit. You must always have a Helpdesk case to verify that the unit is authorized for a 30-day replacement. Your Axis approved partner will then replace the faulty unit with a new unit.

Warranty replacement and repair*

Should an Axis product be found to be defective within the warranty period, it is defined as an RMA (Return Material Authorization) claim. This entitles you to have the unit either repaired or replaced. You must always have a Helpdesk case to verify that the unit is authorized for RMA. Your Axis approved partner will test and repair the unit. If it is not repairable, it will be replaced with a refurbished unit.

Out of Warranty and repair*

If you have a broken unit that is out of the warranty period, you are welcome to contact Helpdesk for troubleshooting. Out of Warranty products will be handled at Axis' discretion.* To determine a product's warranty, you may need to send a proof of purchase to the technical support engineer who will assist you. If the product is determined to be defective, an RMA will be issued and you will be advised how to return the product with the RMA number clearly marked on the outside of the package.

* To determine a product's warranty, you may need to send a proof of purchase to the technical support engineer who will assist you. If the product is determined to be defective, an RMA will be issued and you will be advised how to return the product with the RMA number clearly marked on the outside of the package.