DPS Contact Number: 0330 303 0030

Phone the Deposit Protection Scheme (DPS) on their general enquiries phone number 0330 303 0030 to complain about withheld deposits and for disputes over damage to a property.

DPS helpline – 0330 303 0030

Contact the Deposit Protection Scheme (DPS) on their UK phone number 0330 303 0030 for general enquiries about protecting your deposit with the firm, to register your online account and for technical support when using this service to change your details.

Landlords may also use this helpline for support when submitting tenant fees to the DPS, to request a receipt for the deposited funds and to confirm which articles of housing legislation affect your property. The DPS helpline is open during their office hours of 8am-6:30pm Monday-Friday, hence you will be unable to contact them on weekends. Calls are charged at standard UK fees which consist of a per-minute rate plus a per-call access charge, however inclusive minutes on your tariff can be used to contact DPS for free.

Complaints – 0330 303 0030

Phone the DPS on their customer care contact number 0330 303 0030 to register a formal complaint if your landlord has failed to either register your deposits or is refusing to refund your money once your contract has ended. Likewise you can call this number to commence legal proceedings against your tenants if they have caused damage to your property which needs to be paid for using their deposit funds. Alternatively you may prefer to send a letter of dispute, along with relevant evidence about your complaint, to the DPS head office which is situated at this address in Bristol:

Alternative ways to contact DPS

If you would prefer not to call the Deposit Protection Scheme (DPS) there are several ways you can contact the organisation. For instance you can send written letters to their postal address as well as secure online messages via your online account and social media profiles.

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Postal address

Write to the Deposit Protection using their UK postal address (provided below) for general enquiries, to make a formal complaint against your tenant and to send evidence relating to a dispute. Please note that this office does not accept face-to-face appointments without prior arrangement.

Send messages via email

Login to your online account to send secure email messages to the Deposit Protection Scheme (DPS). Here you can also view how much money is held under your account if you are a landlord, and to notify them of your intention to end your contract if you are a tenant.

Visit DPS on social media

The Deposit Protection Scheme (DPS) run several profiles on social media websites which they use to promote their services to landlords and tenants as well as to provide details about upcoming changes in housing legislation which could affect the funds held in your account.

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