Definitions & FAQs

Primary producers are the farmers or growers. They grow or breed the primary raw produce.

WHAT IS A SECONDARY PRODUCER?

Secondary producers are food/drink artisans. They use the primary produce to create a secondary product e.g. use mangoes to create a mangoe liqueur.

WHAT IS A TERTIARY PRODUCER?

Tertiary producers are restaurants/cafes/cooking studios. They use primary produce and/or secondary products in their menu e.g. use Pork from Farmer Jo and use cheese from a food artisan.

WHAT DOES 'LOCAL CONNECTIONS' MEAN?

It means there is a verified connection between two producers to show the public that there is genuine support and usage of local produce between these two producers (they have a business relationship with each other). Some businesses will have no verified local connections as it isn’t relevant to their business model (i.e. a lot of primary producers sell direct to wholesale markets) whereas other businesses may have lots of connections in the paddock to plate system.

Local Connections could also mean that there is a verified connection between a producer and an event (e.g. farmers' market) to show the public that their produce will be available at that event.

These verified Local Connections are verified at both ends of the connection. A producer will send a special request to another producer and they have the choice to either accept or decline the request. They must accept the request before their business connection becomes public on the website.

WHAT IS FOOD PROVENANCE?

Food Provenance is about knowing the root of where your food has come from (i.e. its point of origin) including how it was made and delivered to us.

WHY DOES LOCAL FARM PRODUCE LOOK OUT OF PROPORTION ON MY COMPUTER?

You may need to alter your zoom to 100%. You can typically find this in the top right hand corner of your internet browser as a cog symbol or 3 dot points in a row.

ADVERTISING PERFORMANCE ANALYSIS = you have live advertising performance that can be viewed from your dashboard area at any time, and you will also receive a monthly email with your performance analysis data. You will be able to see how many times your listing comes up in searches, how many times someone clicks to view the details, how many times people click through to your facebook or business website pages from your listing and how often people click on to show your phone number.

UPGRADE ANYTIME = You can upgrade your subscription anytime throughout the twelve month period if you need extra features. When you upgrade your new 12 month subscription will be discounted pro rata to the remaining time left on your current subscription.

NO REFUNDS = no refunds are offered as producers have access to a free 3 month trial of a silver level produce subscription. Event subscribers don't have access to a 3 month free trial.

STRICTLY NO RESELLARS = In an effort to protect the interests of Australia’s genuine hardworking producers, Local Farm Produce retains the right to remove any listing from public view if it is determined that they are falsely claiming that they are a producer of local produce or value added produce, if they falsely claim to be actively using local produce in their restaurants/cafes/cooking studios, if they are falsely claiming it is an authentic farmers market or food and wine festival. All listings will be monitored.

Credit Card Payments

Local Farm Produce credit card payments are processed by the eWAY online payment gateway. eWAY is one of Australia's largest providers, adhering to strict industry standards and serving over 23,000 Australian merchants.

We take your security seriously; our website uses a secure connection for all member logins, credit card numbers are encrypted before being sent, and we never view your credit card details. All payments are made using tokenized requests, so your credit card information is secured by our payment provider eWAY.