CQC praises work of Insight Platform

The Care Quality Commission (CQC) has published a report showing the results of a positive inspection at Insight Platform, the young people’s service in Haringey. The service was praised for many areas of good practice including; clearly defined recovery goals, effective safeguarding, skilled and knowledgeable staff providing a high quality service.

Insight Platform is part of Blenheim a London drug and alcohol charity which is commissioned by Haringey Council. It provides advice and support to children, young people and families who are affected by drugs or alcohol. The service in Haringey provides psychosocial, harm reduction and family interventions to develop client’s resilience and improve family dynamics.

Client’s feedback to the CQC inspector was very positive and was summarised in the report as; ‘the service was welcoming and friendly’ and ‘staff helped them to reduce risks and improve family relationships’. Clients also felt that staff ‘listened to them’ and ‘acted on their views’.

Insight Platform service user, aged 19 said:
“When I was referred to Insight Platform I initially didn’t think it would make a difference to my life. However, my key worker was absolutely amazing, which allowed me to let my guard down. From the first session I was convinced that I could make some positive changes. I still have some low days like most people but I now know how to control my triggers and can live a normal life.”

Sarah Hart, Haringey Council Commissioner, said:
“It is always good to get a positive report from CQC, but it’s especially important that this is a service which works with such vulnerable children, young people and parents. The report praises every aspect of the services, giving assurances to partner agencies that in referring clients to Insight Platform you are delivering them into a ‘safe pair of hands’.”

Theresa Zlonkiewicz, Blenheim Area Manager Haringey, said:
“We are delighted with the report from the CQC, the team and their manager is extremely dedicated to working with the service users and it is good that their hard work and commitment is recognised in this report. I would also like to thank the service users for their feedback and would encourage anyone in Haringey that needs support to get in touch with us.”

If you live in Haringey and would like someone to talk to you about your or a family members drug or alcohol use then please contact us or visit our website for more information.

Notes
The CQC are not currently rating substance misuse services but when assessing services they focus on 5 key areas ascertaining if it is safe, effective, caring, responsive and well-led.

Insight Platform is part of Blenheim and is commissioned by Haringey Council. Blenheim has over 50 years at the forefront of drug and alcohol services across London, including 30 years delivering specialist alcohol provision in Islington.

Where do you live?

Blenheim currently provides services across 11 London boroughs. If we don’t have services in your area, there’s lots more help available. Find out where else you can get help with drug and alcohol issues.