QoS scorecards for FIXED INTERNET ACCESS SERVICES

28th November 2016

In late 2014, ARCEP published a new scorecard on the quality of fixed internet
access services in France. The fruit of several years of preparatory work, this
observatory aims to improve the information that is available to internet users,
and to provide ARCEP with the means to meet its responsibility of supervising
the overall quality of internet access services. The scorecards concern the
three internet access technologies most widely used by consumers in Metropolitan
France: copper pair, optical fibre with coaxial cable in the last mile, and
fibre to the home (FttH).

Still in the trial phase, this ARCEP observatory will evolve over time. In
November 2015, ARCEP issued a call for input in a bid to improve the process.
In the meantime, and given the limited hindsight and the inherent risks of error
when any such system is launched, ARCEP asks readers to apply caution when interpreting
the data contained in this summary report. Any dissemination, reuse of or
reference to these data must be accompanied by the disclaimers on the methodology
contained in the report.