If you are on a network or have a full-time connection to the Internet, such as a DSL or cable modem, disconnect the computer from the network and Internet. Disable or password-protect file sharing, or set the shared files to Read Only, before reconnecting the computers to the network or to the Internet. Because this worm spreads by using shared folders on networked computers, to ensure that the worm does not reinfect the computer after it has been removed, Symantec suggests sharing with Read Only access or by using password protection.

If you are removing an infection from a network, first make sure that all the shares are disabled or set to Read Only.

This tool is not designed to run on Novell NetWare servers. To remove this threat from a NetWare server, first make sure that you have the current virus definitions, and then run a full system scan with the Symantec antivirus product.

How to download and run the tool

Important: You must have administrative rights to run this tool on Windows NT 4.0, Windows 2000, or Windows XP.

Note for network administrators: If you are running MS Exchange 2000 Server, we recommend that you exclude the M drive from the scan by running the tool from a command line, with the Exclude switch. For more information, read the Microsoft knowledge base article: XADM: Do Not Back Up or Scan Exchange 2000 Drive M (Article 298924).

Optional: To check the authenticity of the digital signature, refer to the "Digital signature" section later in this writeup.

Note: If you are sure that you are downloading this tool from the Security Response Web site, you can skip this step. If you are not sure, or are a network administrator and need to authenticate the files before deployment, follow the steps in the "Digital signature" section before proceeding with step 4.

Close all the running programs.

If you are on a network or if you have a full-time connection to the Internet, disconnect the computer from the network and the Internet.

If you are running Windows Me or XP, turn off System Restore. For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

If you are on a network or if you have a full-time connection to the Internet, reconnect the computer to the network or to the Internet connection.

Run LiveUpdate to make sure that you are using the most current virus definitions.

When the tool has finished running, you will see a message indicating whether the threat has infected the computer. The tool displays results similar to the following:

Total number of the scanned files

Number of deleted files

Number of repaired files

Number of terminated viral processes

Number of fixed registry entries

What the tool doesThe Removal Tool does the following:

Terminates the associated processes

Deletes the associated files

Deletes the registry values added by the threat

SwitchesThe following switches are designed for use by network administrators:/HELP, /H, /? Displays the help message./NOFIXREG Disables the registry repair (We do not recommend using this switch)./SILENT, /S Enables the silent mode./LOG=[PATH NAME] Creates a log file where [PATH NAME] is the location in which to store the tool's output. By default, this switch creates the log file, FixLG.log, in the same folder from which the removal tool was executed./MAPPED Scans the mapped network drives. (We do not recommend using this switch. See the following Note.)/START Forces the tool to immediately start scanning./EXCLUDE=[PATH] Excludes the specified [PATH] from scanning. (We do not recommend using this switch. See the following Note.)/NOCANCEL Disables the cancel feature of the removal tool./NOFILESCAN Prevents the scanning of the file system./NOVULNCHECK Disables checking for unpatched files.

Important: Using the /MAPPED switch does not ensure the complete removal of the virus on the remote computer, because:

The scanning of mapped drives scans only the mapped folders. This may not include all the folders on the remote computer, which can lead to missed detections.

If a viral file is detected on the mapped drive, the removal will fail if a program on the remote computer uses this file.

Therefore, you should run the tool on every computer.

The /EXCLUDE switch will only work with one path, not multiple. An alternative is the /NOFILESCAN switch followed by a manual scan with AntiVirus. This will let the tool alter the registry. Then, scan the computer with AntiVirus with current virus definitions. With these steps, you should be able to clean the file system.

The following is an example command line that can be used to exclude a single drive:

Digital signatureFor security purposes, the removal tool is digitally signed. Symantec recommends that you use only copies of the removal tool that have been directly downloaded from the Symantec Security Response Web site.

If you are not sure, or are a network administrator and need to authenticate files before deployment, you should check the authenticity of the digital signature.

Download and save the Chktrust.exe file to the same folder in which you saved the removal tool.

Note: Most of the following steps are done at a command prompt. If you downloaded the removal tool to the Windows desktop, it will be easier if you first move the tool to the root of the C drive. Then save the Chktrust.exe file to the root of C as well.

(Step 3 to assume that both the removal tool and Chktrust.exe are in the root of the C drive.)

Click Start > Run.

Type one of the following:

Windows 95/98/Me:command

Windows NT/2000/XP:cmd

Click OK.

In the command window, type the following, pressing Enter after typing each line:

cd\cd downloadschktrust -i FixLG.com

You should see the following message:

Do you want to install and run "FixLGate" signed on 2/24/2003 1:29 PM and distributed by Symantec Corporation?

Notes: The date and time in the digital signature above are based on Pacific time. They will be adjusted your computer's time zone and Regional Options settings.

If you are using Daylight Saving time, the displayed time will be exactly one hour earlier.

If this dialog box does not appear, there are two possible reasons:

The tool is not from Symantec: Unless you are sure that the tool is legitimate and that you downloaded it from the legitimate Symantec Web site, you should not run it.