Replacement of IC

Overview
Singapore Citizens and Permanent Residents whose Identity Cards are damaged or defaced are required to apply for a replacement within 14 days from the date of damage/defacement. Those who wish to change their particulars/ photographs may also apply for a replacement.

Applications at the Counter
Please make payment by NETS/NETS Flashpay/CashCard during replacement of the new IC.

Processing Time
Applications via iC Online
3 working days upon receipt of your application, provided that all information given and the photograph submitted meets ICA's requirements.

Collection

Applicants are strongly encouraged to make an appointment for the collection of ICs via the e-Appointment system*. Please note that e-appointments have to be made at least 2 working days before the preferred date and time.

Eligible registrants who have successfully registered for their ICs will have the option of collecting their ICs from selected Singapore Post Limited (SingPost) outlets, and at the self-service iCollect machine located at the e-lobby at ICA Building.

The following groups

of IC applicants will not be able to collect their ICs at the post offices or iCollect:

·Applicants who do not have good quality fingerprints due to aging; or excessively wet/dry thumbs and fingers; and

·Applicants who do not already have two sets of fingerprints enrolled in ICA’s database.

·Applications Via iC Online.

Forapplicants who choose tocollect at SingPost outlets, an additionalfee is applicablefor the service. Please visit the SingPost website for more information on the service fee.

For applicants who choose to collect at iCollect, no additional fee will be imposed.

*The e-Appointment system is an online service that that allows registrants to make appointment for collection of their ICs. Waiting time has been shortened to an average of just 15 minutes for those collecting their ICs during the allocated period.

Peak Periods to Avoid

Mondays, Fridays, Saturdays, school holidays, eve and the day after public/school holidays

After 2.30 pm on weekdays

After 11.00 am on Saturdays and school holidays

There is generally a larger crowd in March, end May, June, end November and December.