The objective of this deliverable is to design a benchmark model for
Content Management Systems (CMSs) in order to identify relevant
requirements for the Interactive Knowledge Stack (IKS). The IKS will
be a layered set of software components and specifications with the
goal to improve the interaction with knowledge objects of CMSs by
using Semantic Web technologies. In contrast to projects that
benchmarked rather technical aspects of CMSs, we propose a model
that evaluates CMSs consistently from the business perspective down
to the technology layer. This approach is based on IT alignment
theory that states that higher degrees of fit between business needs
and IT result in increased business performance. Accordingly, IT
executives of organizations that provide CMSs and IT executives of
organizations that use CMSs as well as CMS developers are taken into
account covering both business and technical aspects.

The deliverable is structured as follows. First, we introduce the
IKS project and pose relevant research questions that the IKS
benchmark model for CMSs must address. Then, related work on CMS
benchmarks, semantic technologies and applications is discussed from
which shortcomings of exiting benchmarks are derived and
implications for the design of the IKS benchmark model are drawn.
Afterwards, we present the IKS benchmark model for CMSs, which
describes a study-driven and experiment-driven approach to compare
CMSs. Consistent with the model, questionnaire items for the study
targeted at IT executives of CMS customer and provider organizations
and implementation tasks for the experiment targeted at CMS
developers are provided. Finally, we conclude this deliverable by a
summary and an outlook on the next steps within the IKS project.