I want to know how to get warranty service from HP when Staples denied me.

I bought a HP Pavilion and bought exteneded warranty from Staples in Flushing NY. My hard drive went dead and I check it with the UT that's in the BIOS. It said replace hard drive and I assume that means hardware failure and thus bring it to Staples. Staples' technician said since I installed another OS than the original, I voided my warranty. I think that's just a way to cheat money and deny service. If putting another software in the system voids hardware warranty, then am I supposed to insolate my machine from the rest of the internet or at least deny every request to install activeX????

Re: I want to know how to get warranty service from HP when Staples denied me.

When did you buy the nb? If it was within one year then call hp. They will replace the hdd and you will have to reinstall the original os and do the upgrade again. If you are in warranty there could be a support fee to troubleshoot and there will be charges for replacement parts or repairs. Hp does support the hardware but not the upgraded operating system any problems you get with os will have to be directed to whom ever the manufacturer of the os is.

Signature:I am a HP Totalcare employee for Notebook support. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.

Re: I want to know how to get warranty service from HP when Staples denied me.

Changing software does not void your hardware warrenty. Hp can only troubleshoot the original factory installed OS so If you ever called for support with another operating system the only resolution would be to roll back into factory. For a hardware issue defined in the system bios HP can replace the hardware if you are under warrenty at no cost regardless of the OS that was installed during the time of failier

Signature:I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.