Terms & Conditions

Check-in and Check-out:
a. Check in Time: After 3PM
b. Check out Time: Before 11:30AM
c. Guests must be 18 years or older to reserve a room. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
d. Late checkouts after 11.30am will incur a MYR30 up to one night's room charge, plus tax. Please contact the apartment directly for more information.

Children and Extra Mattress Policy:
a. All children are welcome.
b. All children under 12 years are charged MYR 30 per night for extra mattress.
c. All further older children or adults are charged MYR 30 per night for extra mattress.
d. The maximum number of extra mattress in a room is 1.
e. Any type of extra mattress is upon request and needs to be confirmed by management.
f. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets Policy:
Pets are not allowed.

Smoking Policy:
Smoking is strictly prohibited in all our apartments including balcony. A MYR300 cleaning fee will be charged to any guest who violates the smoking policy.

Shorten Stay:
If check out date is shorten from the original check out date, cancellation policy is applied and no refund will be made.

Credit Card Authorisation and Damage Deposit:
Guest will be asked to present valid credit card for payment and credit card detail will be recorded on file. Credit card on file will be charge according to damage price list if any damage and/or lost item(s) is found upon check out. Otherwise, credit card will not be charged. If credit card is not presented upon check in, a Damage Deposit of MYR500 is required on arrival. You should be reimbursed on check-out should there is no losses or damages of the property.

Taxes and Charges:
From 1st September 2017, a tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Any applied charges will be subject to 6% Service Tax with the implementation of Service Tax Act 2018, beginning 1st September 2018.

Lost & Found Policy:
a. All items found in the apartment and common areas are logged and stored in our Lost & Found Department for two months.
b. If any of your belongings has been lost or forgotten during your stay or visit, please call us directly.
c. In order to properly identify an item, you must provide a complete description, including the date and area where the item was left.
d. The Apartment does not bear responsibility for any lost or forgotten items and cannot guarantee that items will be found. The Apartment does not provide any compensation for lost or forgotten items under any circumstances.
e. Shipping or mailing of any found item will be at the expense of the owner. If you would like an item shipped back to you, please make arrangements with your preferred shipping provider, and we will ensure it is ready to be picked up. In order for your item to be ready for pickup, the apartment must be informed of the exact pickup date. The apartment does not take responsibility for any loss or damage caused during shipping or mailing.
f. If you have someone pick up an item for you, please provide us with their name and ensure that they have valid photo identification. The apartment will not release any item without valid photo identification.

I agree the terms and conditions stated above and authorise Mushroom Management Corporation Sdn Bhd to charge my credit card they have on file if any lost and/or damages I make during my stay.

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Payment Policy

Cash paying guests must settle room charge and taxes upon check-in. In addition, a minimum MYR300 damage deposit is required. The deposit is refundable upon room inspection and the room is found to be free of physical or noise damages to other guests.

For credit card reservations, the credit card used to make a reservation must be presented at check-in to verify identity, along with photo ID. Payment will be taken at check-in once the credit card is verified. Your credit card will not be charged before your arrival unless it is a non-refundable booking, otherwise, you will pay the room fee at the property.

If a booking is made by a telephone call or sent by email, booking is complete when a deposit payment is confirmed. If the deposit is not paid in advance, the room reservation remains conditional and the room cannot be guaranteed. Booking confirmations are subject to the availability of accommodation in the apartment. If there is a lack of free rooms or other unforeseen circumstances take place, the reservation remains conditional. The reservation is complete only when a person is notified by the hotel about a booking confirmation.

From 1st September 2017, a tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

With the implementation of Service Tax Act 2018, beginning 1st September 2018, the 6% Service Tax (ST) charges will appear in customers’ invoice starting 1 September 2018.

Cancellation Policy

If canceled or modified later 14 days before date of arrival or in case of no show, 100 percent of the total price of the reservation will be charged.

For non-refundable reservation, if canceled/modification is made after reservation, 100 percent of the total price of the reservation will be charged.