Audio Podcast: The 3 L’s

With the rapid increase in mobile traffic, we are all aware with the problems of losing the connection when the signal is weak. If you take a call from someone on a cell phone, offer to take their number just in case they lose the signal and get disconnected! Based on discussions we have had with cell users, this is a major frustration with contact centers – if they lose the connection they almost always have to start at the beginning because so few take their number.

Take the tips with you on your mobile device by scanning the QR codes or using the links

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