Troubleshooting

Remote Access Account validation

Please double check to be sure you spelled the email address correctly under:

Settings > System > Remote Access.

If the email was spelled correctly you may also want to double check your Spam/Junk folders.

Diagram 1.1 Remote Access Screen

Please Note that the mobile app needs Port 8997 open to send verification emails. (Only an issue with secure environments with more advanced internal firewalls)

Note: Make sure your firewall doesn't block Port 8000 outbound.

Still see (Pending) even after confirming the Email Address?

Power down both your Router and RainMachine. Once they are powered off go ahead and power them back on. Once both are up, go back to Settings > System > Remote Access and click "Resend Confirmation". Upon confirmation, "Pending" should disappear, letting you know Remote Cloud Access is working. If you're still having trouble call Support at 844-498-8707 (9 AM-5 PM 7 days a week)

Cloud Access worked, but has since stopped.

This is most commonly caused by having a Low WiFi Signal or Intermittent Internet Connection. If signal is OK, please check your WIFI Router equipment and/or firewall devices that might block traffic.

How to check your WiFi signal on your device:

Wrench > System > WiFi

Diagram 1.2 WiFi Strength

Here you can see the Signal Strength expressed in Decibel format. Its best to stay under -60, once you start getting into the -60's and -70's you will experience disconnects and loss of access to your unit. If you can connect to it locally but not remotely, then you may have to reconnect Cloud Access.

Navigate to and click on "Resend Confirmation" under Settings > System > Remote Access.Once confirmed you should have cloud access again. If your still having trouble call Support at 844-498-8707 (9 AM-5 PM 7 days a week)