Hotel Policies

Book Direct Incentives – £10 voucher to be used on F&B, Complimentary use of Spa facilities, Complimentary WiFi and Free Parking. Not available with any other offer and only available on BAR rates.

As a Longleat Hotel we offer 30% discount on Longleat One day tickets. Please contact Reception for further details. Discount available on pre-booked tickets only and on original ticket price.

Arrival and Departure Times:Check in time 2.30 pm
Check out time 11:00 am

Family Policy:Extra Child Fee (3 – 16 years) at £35.00 to include full English and continental breakfast with use of the halcyon spa facilities when sharing a room with two adults. (this may vary on special packages like Easter and Christmas etc. Please see individual packages for Child rates relevant to the individual offers)

Crib Charge – £0.00

Extra person at £50.00 to include full English and continental breakfast with use of the halcyon spa facilities when sharing a room with two adults.

Please note that the maximum occupancy in our Classic rooms is 2 adults. Please choose from our Deluxe room upwards for family rooms.

Pet Policy:All Pets are allowed. There will be a charge of £15 per night excluding food. Please inform us at time of booking to enable us to allocate an appropriate room.

Group Policy:8 Rooms or more are considered a group. For group reservations contact Katherine Lund at the hotel by calling us on 01225 723731

Commission Policy:10% commission on all Best Available Rates rates. Exceptions may apply

Cancellation Policy:Cancellation Policy for Accommodation up to 5 rooms:

Booking must be cancelled by 2:30 pm, Two days prior to arrival to avoid fee. Any cancellation made within 48 hours of arrival will incur a full charge for the duration of the stay. (Exceptions may apply for e.g. for bookings made over Easter, Christmas and New Year, prepayment is required and all payments are non-refundable or transferable)

No Shows will be treated as cancellation and will be charged in full for the stay

Cancellation Policy for accommodation up to 10 rooms:

Booking must be cancelled by 2.30 pm, Seven days prior to arrival to avoid fee. Any cancellation made within 7 days of arrival will incur a full charge for the duration of the stay. (Exceptions may apply for e.g. for bookings made over Easter, Christmas and New Year, prepayment is required and all payments are non-refundable or transferable)

Payment Policy:All bookings must be guaranteed by a credit card.

A deposit of £100 may be applicable for individual bookings, however this is refundable if the cancellation is made outside the cancellation period

At Check-in a pre-authorisation will be taken from the Credit card or Debit card that will be used for payment on departure. A pre-authorisation is not a payment. Final payment for the duration of your stay and any extras will be taken on departure.

OtherWe offer free parking at the hotel. Please note that parking is at your own risk

The hotel operates a strictly no-smoking policy. If guests are found smoking in the room or the hotel is unable to reuse the room due to the smoke in the room, there will be a fee applicable for damages

Any damages to the room or furniture by pets left in the room is subject to a fee depending on the nature of the damage