Customer trust is at an all-time low. This instruction system shows you, step-by-step, how to use your customer’s order management cycle to build iron-clad trust bonds with customers and skillfully address finicky customer emotions in the process!

Most firms unwittingly squelch their employees’ passion to serve. This step-by-step guide equips you to pinpoint your employees’ key moments of truth and use them to breed loyalty and passion at every employment stage.

Find Business Mentors to Teach You How to Tame(For both businesses and individuals)

This path-finder system enables you to ferret out those competencies for which you most need help and, in turn, locate mentors with those skills. What’s more, the system shows you how to reap maximum insight from your time with mentors.

A “me-too” product is the kiss of death in today digitalized, global marketplace. This tool kit shows you a simple, proven planning process to drive differentiation through the eight elements of your brand’s business design. What’s more, you’ll learn the best practices of world-class innovators and simple steps for making these practices pay off for your firm.

Spot Those Customers Worth Taming(For both businesses and individuals)

Which customers can you simply not afford to lose? This decision guide gives you a simple, yet profound customer segmentation tool that ferrets out your customers’ loyalty conditions and provides clear direction on steps to take to leverage (or remedy) them. Customer ROI is the name of the game, and this revealing tool helps drive it.

There are six steps to building a killer worth it proposition. Each chapter in this volume examines one of the steps along with fool–proof blueprints and action items for completing it. Jill’s painstakingly-designed charts, exercises, checklists and queries gets the job done right! You’ll feel like Jill is looking over your shoulder, guiding you every step of the way.

Volume Three: Unleash Your Brand’s Worth-It Power At Every Stage in the Customer Purchase Cycle(For businesses in B2B markets )

Every purchase unleashes a five-stage customer experience cycle. To keep customers returning, it’s critical that your brand ace the buyer’s Worth-It Test at every stage in this cycle. But it’s a tall order, given the many roles (decision maker, user, buyer, gatekeeper, etc.) in the account’s buying center. Volume Three gives you the proven planning tools you need to manage the complexity and consistently score worth-it points with customers at every stage.

Volume Four: Use Worth-It Watch Weapons to Stay Several Moves Ahead of the Competition(For businesses in B2B markets )

To win loyalty in today’s Googlized marketplace, you must anticipate your customer’s needs and get there early. Volume Four lays out the simple five-step “think ahead” process for uncovering your customers’ value migration shifts and how to put those insights to work to constantly enhance your brand’s worth-it selling proposition.

"I found Jill's message so inspiring that we asked her to address our 2,200 owners and general managers through a series of regional meetings. Her message engages the audience and her ability to 'customize' her remarks toward the brand's particular issues is an outstanding asset."

Joe Kane, President & CEO, Days Inn

"Jill hit the spot! Her presentation kept the audience engaged and thinking. Jill does a great job at breaking down the process and interaction(s) it takes in building loyal and profitable customers…and her examples are fun and exciting."

David Gandrud, Director of Marketing, SoftBrands

"I received NUMEROUS comments from store managers and corporate managers about how appropriate and timely your message was. Plus it was a lot of fun! Everyone not only received a lot of great content, but they enjoyed themselves as well. A winning combination. Thanks again for the great presentation, and we look forward to having you back."