How often will you service my property? We will service your property at least 48 times per year. A minimum of 42 of those visits will include mowing. Why don’t you mow every visit? The grass in Florida grows very quickly from approximately April through October and less quickly from November through March. These changes in growth require us to adjust our mowing frequency to prevent scalping or shocking your lawn and to encourage a deep root system. During faster growth we mow weekly and during the slower growth season we generally mow every other week. Please don’t mistake the reduction in mowing frequency for less service or attention to detail as we will still visit your property to blow off surfaces, collect yard debris, edge and monitor your lawns irrigation needs. Okay so why only 48 visits? We plan for family vacation time during the slower season and for unavoidable heavy rain weeks when we are unable to reschedule your service for the next day, so we guarantee 48 even though we may visit a few more times.If you don’t cut as frequently in the fall why is my invoice the same? There are several ways lawn companies may choose to bill clients. One is per-cut billing and another is through annual contracts. Generally speaking invoicing based on a per-cut billing plan will include for 4-5 visits per month during the spring and summer (some months have 5 weeks) and 2-3 visits per month during the fall and winter. This makes your spring and summer invoices much more costly than your fall months. Annual contracts require a 12 month commitment and may or may not provide a discount as incentive for signing this agreement and generally include a penalty for early termination. What we chose to do is provide a pro-rated annual pricing plan so your invoices are consistent and more affordable all year. This helps all of us have more control over our budgets. Additionally we chose to provide annual incentives, 6 free visits and a discounted rate, WITHOUT requiring the contract! If you decide to discontinue service all we ask is you email or call us with a 2 week notice and we will adjust your last invoice accordingly. Still not convinced our annual service plan is a great deal? Per-cut billing is still available.No contract? Nope. We decided we would rather rely on our quality of service, reliability and strong relationships with our customers to grow our business. Yes, that does leave us open to several scenarios that can hurt our bottom line, but we are okay with that. Some may choose to cancel service in the fall to save themselves a little money during those few slower months, and you are free to do so. We just ask that your recognize we work twice as hard during the spring and summer months at a reduced rate before you make a decision. How do you determine my monthly rate? When we come out to your property to provide you with your free quote we will take into account the services you select, the size of your lawn, the number of plant beds and trees, the amount of edging required, the size and number of hedges and trees that will need trimming, etc. Based on these factors we assign your yard a per visit rate. For our annual service plan that rate is multiplied by 42 (the minimum number of cuts you will receive) and divide by 12 months to determine your monthly rate. Wait a minute, didn’t you say you generally visit each property approximately 48 times per year but are only charging for 42? Yes we do! And those additional visits are free of charge! This is one of the advantages to our annual service plan versus a per-cut billing plan and reflects our commitment to keeping your lawn looking its best. It is our goal to operate our business in the “sweet spot” of profitability and providing as much service and customer satisfaction as possible at an affordable rate that makes everyone happy. We will never attempt to rip anyone off. Ever. And if you ever feel otherwise or have any questions or concerns, all we ask is you call us immediately so we can address the issue.