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I have cancelled my telephone number by accident and want it back

If you have cancelled a telephone number or numbers on your account in error, we may be able to restore them for you. Deleted telephone numbers can be restored for a small restoration fee. The fee covers the admin charge for the number restoration and can include up to 5 numbers at one time.

One to five numbers will be charged a £25 (excl. VAT) restoration fee

Additional restorations of one to five numbers will also be charged £25 (excl. VAT)

Any additional requests exceeding the 5 number restoration limit will also be subject to an additional fee.

Any restoration requests not specified on the initial email will be subject to an additional charge of £25.

To request the restoration of a telephone number or number range, please email support@gradwell.com from the master email address of your account. Any requests submitted from an alternative email address will be rejected as the restoration is deemed as an account change which must comply with the Data Protection Act 1998.

Restorations may take up to 12 hours to complete depending on factors such as number blocks or sizes.

Numbers cancelled for 6 months

Numbers which have been cancelled for more than 6 months may no longer be available. In these circumstances the number/s may have become available for purchase by the general public or reassigned to another Gradwell customer.

We regret to inform users that in these circumstances the number cannot be retrieved if this has been purchased by another party.

Legal

In the event of a legal dispute, numbers may be held in quarantine or marked as temporarily out of service until the time that the dispute has been resolved. During this period depending on the circumstances number restoration may not be possible.

Numbers which are quarantined or marked as temporarily out of service as the result of a legal dispute will remain in this state until which time the case has been fully reviewed and deemed resolved by Management.