Delivery

All in-stock orders received before 3:30pm will be despatched the same working day.

FREE Delivery
Survey Express Services offers FREE DELIVERY to any mainland UK address on almost every product, as long as your total basket value is greater than £69 (£7.80 delivery charge is applied to baskets with a total value of less than £100).

Delivery Options
Most goods are ex stock and delivery is usually by company vehicle where a signature is required.

Where the delivery address is long distance, deliveries will be managed by a secure courier service & Royal Mail through a signed for service.

Express Delivery - Next Day
All deliveries will be dispatched for next day delivery up to 5pm. All express deliveries require a signature. Deliveries will be made by Royal Mail signed for service or courier.

Express Plus - Next Day AM
The enhanced Express Plus delivery option provides a secure next day delivery up to 12pm. This delivery service will be conducted by a courier service and will require a signature.

Saturday delivery
We offer a Saturday delivery service to any UK mainland address. This service will be via a secure courier service and will require a signature. Confirmation of dispatch will be made via a telephone call to ensure that someone will be present.

Delivery charges to the above areas subject to weight and volume of products purchased.

All delivery costs exclude VAT.

Deliveries outside the UK
Unlike many UK based retail web sites we aim to provide our export customers with the same standard of service as our UK customers.

Due to the wide range and size of our products it is impossible to state delivery costs online for shipments outside the UK. Please either email us with your order and we will get back to you immediately with delivery costs or buy the goods on line and we will call you to arrange any additional payment.

Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything, please contact the office that sold you the product, details can be found on the delivery note.

Change of Mind Cancellations
- The Buyer can cancel an order at any time either before or up to 7 working days starting the day after delivery. Please contact the office that sold you instrument, contact information can be found on the delivery note.

- All goods returned must be complete and in 'new' condition e.g. if packaging is opened to examine the product the Buyer must have done so without damaging or marking the product or packaging. It must not have been used or installed. It should be returned with the original box, packing and accessories as received.

- If goods are to be returned, the Buyer should arrange at their expense a delivery service (Special delivery or an alternative courier service like City-Link, TNT) which includes insurance to cover for the full amount of the goods / transaction. If the goods are not returned, losted, missing or are damaged, the Buyer should claim under their delivery insurance agreement.

- Where the transaction has been taken by a credit or debit card, a refund charge of 3% may be incured. This is for the cost incurred by the credit card provider for refunding the transaction.

- Any 'Free Gifts', ‘Free offers’ and ‘Gift Vouchers’ received with the product must also be returned.

- The Seller cannot cancel the purchase when:there is a contract for services with the product and you have started using the servicesthe goods were a special order to your specification, orif the goods have been damaged or tampered with in any way.

Returns
- No Contract shall be cancelled nor shall any Goods which are in accordance with the Contract be returned after 7 working days without the prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.

- Unless the Seller at its discretion decides otherwise to accept the return of any such Goods then:

the Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the goods being inadequately packaged by the Buyer or through the Buyer's fault.

the Seller reserves the right to charge a restocking fee for items that have been specially ordered or modified.

- If goods are to be returned, the Buyer should arrange at their expense a delivery service (Special delivery or an alternative courier service like City-Link, TNT) which includes insurance to cover for the full amount of the goods / transaction. If the goods are not returned, losted, missing or are damaged, the Buyer should claim under their delivery insurance agreement.

- Where the transaction has been taken by a credit or debit card, a refund charge of 3% may be incured. This is for the cost incurred by the credit card provider for refunding the transaction.

- Any 'Free Gifts', ‘Free offers’ and ‘Gift Vouchers’ received with the product must also be returned.