Cancelled service today. After several more rounds they cleared up the main issue (VM systems answer again). But the price was many, many hours on the phone with support, days of poor service (dropping calls, horrible sound, etc.).

Vonage does not seem to understand that they are providing an essential service, a utility; it's not like HBO suddenly doesn't work for a few hours. They act like we're they're test monkeys, not their customers.

And, of course, there's the early cancel fee, and the cost to return the router.