Month: December 2018

Upwork recently published a blog titled “10 Powerful Tips for Sailing Through Your To-Do List” which was originally published on the ClickUp blog. The article was written with the intention of helping people manage their to-do lists, which seem to be ceaseless in today’s modern society. There are several different ways to manage your to-do list.

The first necessary action for managing a to-do list is to write everything down in one place. It is impossible to remember everything you have to do if you don’t get organized by writing the tasks down. It happens because of an effect called the Zeigernik Effect which effectively causes your mind to continue to run through the necessary items and to-dos constantly. It prevents you from focusing on the task at hand because your mind keeps focusing on all the tasks that are incomplete. There is an easy solution to this problem. Simply write all of the tasks down on a single sheet of paper or a single app. This allows your brain to focus on the task you are currently working on.

It is also important to create your list before the day begins. By having your list ready to go as soon as you reach your desk in the morning, you are able to work on the most important thing first. Most people have the highest energy levels and focus in the early morning. When you get your to-do’s prepared the night before, you can decide your priorities instead of wasting your time in the morning.

One of the biggest tips to accomplishing everything on your to-do list is to put it all in one place. Often people have to-dos over a series of different platforms from email to paper notes to apps, they have hundreds of to-dos all over the place. This makes it difficult to keep your tasks organized when it goes across several sources. Some to-dos will eventually slip through the cracks. It may even cause severe stress because it can be time-consuming and stressful to try to check multiple sources all the time. The easy solution is simply using a to-do list tool that can keep all of your tasks in one place.

Malcolm CasSelle is the current CIO of OPSkins and the President of Worldwide Asset eXchange (WAX), the leading company in selling and buying items for online gaming. Mr. Malcolm CasSelle previously worked with various institutions such as Tribune Publishing as the President and CTO. It’s during his tenure the company undergone rapid growth of properties leveraging digital assets. Early in his career, Malcolm CasSelle was part of founding members of a publicly traded telecom in Hong Kong which currently the company is valued to worth over USD 35 billion. He has also been actively investing in international companies such as Facebook, Zynga, and recently in several different Bitcoin companies Malcolm CasSelle is a fluent speaker of both Japanese and Mandarin and holds a degree in computer science from both Stanford University and Massachusetts Institute of Technology(MIT).

Mr. Malcolm CasSelle says the idea of establishing WAX came from his experienced working mates of OPSkins, a centralized marketplace for trading virtual items from online video games. WAX company succeeded rapidly becoming a multi-billion company within a duration of two years. He says that for him to gain success, every day counts, therefore, time management is very crucial. He manages his time by setting up goals each morning and ensures his goals are prioritized effectively.

Having close association with other members with a common interests or skills helps Mr. Malcolm CasSelle in bringing his ideas to reality. He advises little generation to have self-awareness and to consider the type of people they relate with.

Malcolm CasSelle loves reading as it is a source of knowledge which helps him to come up ideas which he transforms into reality. His favorite book “Ready Player One” which the main lesson he learned is in order to make a different choice he must go beyond thinking of uncertainties of the future. His favorite quote is from Nelson Mandela which focuses on education as the greatest weapon which can be used to make a difference in the world.

According to Malcolm CasSelle, extensive studying, seeking questions and solutions, being curious, and creating lasting and beneficial friendships are the recipe for success.

Robert Deignan is the Co-Founder and Chief Executive Officer of ATS Digital Services. Deignan received his B.S. from Purdue University. Recently, Robert Deignan gave his thoughts on omnichannel strategies. Deignan says that omnichannel strategies serve an important purpose by providing a great experience across multiple channels. In order to develop an effective omnichannel strategy, companies must make sure that they have a clear vision of how they want to promote their products. Deignan points out that ATS Digital Solutions has multiple channels that allow them to create a good omnichannel strategy. To help companies develop their own strategies, Robert Deignan spoke about the importance of having an omnichannel strategy.

Familiarity Is Key

Deignan points out that since the start of civilization, human beings have preferred things that are familiar to them. When a company can promote their brand across multiple channels, that allows customers to become familiar with the company very quickly. Without a good omnichannel strategy, people are less likely to support your company.

Manage Customer Expectations

When a customer visits a company’s website, they expect a customer support agent to be on standby in case they need help. With the proper omnichannel strategy, companies can create connections for both digital and non-digital channels. That allows companies to stand out from their competitors.

Robert Deignan points out that service agents are tasked with solving the technical issues of customers, which can be a difficult job. To assist service agents, Robert Deignan gave some insightinto different ways that service agents can help support omnichannel strategies.

Develop Great Communication Skills

Communication is an important part of customer service. Without theproper communication, things will not function as they should. Deignan points out that agents should address the issue in a timely manner. Agents should keep things simple and be transparent. Effective communication will help agents establish a long term relationship with customers.

Be Knowledgeable

Customers expect to have their issue taken care of by the customer service agent. Agents who are knowledgeable are able to solve problems as they arise in a timely manner, which is beneficial to everyone.