Sr Mgr, Mobile Operations Optimization

Company: Spectrum
Location: Stamford
Posted on: May 16, 2020

Job Description:

SR MGR, MOBILE OPERATIONS OPTIMIZATION

Apply Now DATE POSTED 05/13/2020 Requisition Number: 262649BR
Location: United States - Connecticut - Stamford Area of Interest:
Product Management, Product Support Position Type: Full Time
Company Overview:
Charter Communications is America s fastest growing TV, internet
and voice company. We re committed to integrating the highest
quality service with superior entertainment and communications
products. Charter is at the intersection of technology and
entertainment, facilitating essential communications that connect
24 million residential and business customers in 41 states. Our
commitment to serving customers and exceeding their expectations is
the bedrock of Charter s business strategy and it s the philosophy
that guides our 90,000 employees.

JOB SUMMARY
Embrace the Spectrum Mobile Simplicity and Leadership Principles to
actively and consistently support all efforts to scale the business
by focusing on simplicity and speed. Responsible for leading Mobile
Operations program management for Spectrum Mobile. Serves as the
liaison between the various business operations functional groups
impacted by defect and enhancement initiatives to streamline the
business. This role requires expert level understanding of the
business rules, policies, processes, and operations to recommend
solutions to maximize Net Adds and drive down the return, churn,
and contact rates. These solutions oftentimes include
cross-functional policy, business rule, and system improvements to
meet evolving customer needs, business opportunities, and to
deliver an industry leading customer experience. Lead a fast growth
and highly visible team focused on building and optimizing.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and
enhance the customer experience.

Ensure complete analysis and understanding of interdependencies,
business risks, and risk mitigators that could impact or be
impacted by the delivery of proof of concepts, new products,
services, processes, and/or support technologies

Work with business stakeholders to analyze business operations and
recommend solutions to align individual business functions with
operational goals

Manage creation of reports, charts, and presentations to support
growth (Gross and Net Adds) and improving performance outcomes
(Returns, Churn, and Contact Rate)

Lead and actively manage cross-functional projects and generate
documentation for process improvement, lifecycle management, and
product development

Analyze external market dynamics and other data sources to assess
trends and develop actionable insights and recommendations to
leadership, via understanding of the business model and the
information available for analysis

May make recommendations for solutions or improvements that can be
accomplished through new technology or alternative uses of existing
technology

Provide guidance and management advice that has a large impact on
cost, efficiency, compliance, service, and quality

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and
dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and
straightforward manner
Ability to communicate with all levels of management and company
personnel
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to effectively present information to management
Ability to make decisions and solve problems while working under
pressure
Ability to show judgment and initiative and to accomplish job
duties
Ability to make decisions and work collaboratively with others to
solve problems
Ability to supervise and motivate others
Ability to think strategically and anticipate future trends, needs
and expectations
Superb knowledge of software applications such as Word, Excel,
Visio, PowerPoint, etc.
Proven ability to create executive level presentations and
analyses
Knowledge of telecommunications industry preferred

Related Work Experience / Number of Years
Business Analyst experience 6-7
Project or Program Management experience 3+
Experience with mobile telecommunications (preferred), cable TV,
and/or internet products and services or other related industry
experience

WORKING CONDITIONS
Office environment
Some travel may be required

The Spectrum brands (including Spectrum Networks, Spectrum
Enterprise and Spectrum Reach) are powered and innovated by Charter
Communications. Charter Communications reaffirms its commitment to
providing equal opportunities for employment and advancement to
qualified employees and applicants. Individuals will be considered
for positions for which they meet the minimum qualifications and
are able to perform without regard to race, color, gender, age,
religion, disability, national origin, veteran status, sexual
orientation, gender identity, or any other basis protected by
federal, state or local laws. FCC Unit: HQ452 Business Unit: Cable
Operations Apply Now Apply Later

The Spectrum brand is powered and innovated by Charter
Communications. Charter Communications reaffirms its commitment to
providing equal opportunities for employment and advancement to
qualified employees and applicants. Individuals will be considered
for positions for which they meet the minimum qualifications and
are able to perform without regard to race, color, gender, age,
religion, disability, national origin, veteran status, sexual
orientation, gender identity, current unemployment status, or any
other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer -
Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified
applicants with criminal histories in a manner consistent with
applicable laws, including local ordinances.

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