Deepti Gangwani

Work History

May 2008 - Present

Senior Technical Consultant

Intec is one of the world’s fastest growing major Business Support Systems (BSS) vendors supplying billing and mediation solutions to over 60 of the world’s top 100 telecoms carriers. With over 1,600 employees from 31 offices in 24 countries the company generated over £80m in revenue last year.

As a Senior Technical Consultant:

Led the Professional Services technical team for GM OnStar project to customize and deliver Intec’s solution Singl.eView

Led production support to develop billing solution for Antel, the largest telecommunications company in Uruguay, supporting over a million “live” telephone subscribers

Mentored and supervised off-shore and partner team technical resources in North America, India and South America

Promoted as the Senior Technical Consultant in just 20 months, a first for any Intec North American office

Technical ConsultantMay 2008 – Feb 2010

Acted as a troubleshooter to resolve configuration and database issues for projects in jeopardy of being terminated, averted downtime loses of thousands of dollars per hour through troubleshooting skills

Guided pre-sales and product training teams, leading to successful multi-million dollar sales deals for several projects

May 2007 - Aug 2007

Software Developer

Now based in Toronto, Ontario, AutoBen provides claims processing solutions for the insurance industry through their software solutions Adjudicare and Symbility. With Canada, USA and UK as their biggest markets, the company generated an average of $2.5m in revenue this year.

Designed cost-effective technical solutions for group benefit administrators to improve adjudicator productivity and simplifying the claims adjudication process

Maintained, integrated and developed database applications and reports that boosted sales by enhancing software usability

Diffused volatile customer situations, worked under pressure while maintaining high standards of customer service

Education

Education

Sep 2005 - Apr 2008

Bachelor's of Science

University of Alberta

Skills

Skills

MS Office Suite

Professional Affliations

Member, Association of Professional Engineers, Geologists, and Geophysicists of Alberta (APEGGA)

Interest

Learning Spanish

Event Management

Traveling

Volunteer Work

Sathya Sai Center of Edmonton, Assistant Secretary

Led, organized and campaigned for the Walk for Values, the annual global walk with more than 500 people in attendance

Organized several community service activities such as serving lunch to the inner city senior citizens, tree plantation, yoga activities, play and group song performances, sports day and health seminars

Designed and developed the website for the Center

Big Brothers Big Sisters,Volunteer, Club Connect Program

Indian Students Association (INDSA), University of Alberta, Active member and voluteer