Meet our Team

Andy Efstathiou

Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support.

L&T Infotech - RPA and AI in Banking BPS

Vendor Analysis

Report Overview:

This NelsonHall assessment analyzes L&T Infotech's offerings and capabilities in RPA and AI services for the banking industry. L&T Infotech of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.

Who is this Report for:

NelsonHall’s Retail Banking BPS Vendor Assessment for L&T Infotech is a comprehensive assessment of L&T Infotech’s RPA and AI offerings and capabilities for the banking industry designed for:

Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Scope of this Report:

The report provides a comprehensive and objective analysis of L&T Infotech’s RPA and AI services for banking offerings, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphases and new developments

Analysis of the company’s strengths, weaknesses and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.

Key Findings & Highlights:

This NelsonHall assessment analyzes L&T Infotech’s offerings and capabilities in RPA and AI services for the banking industry. L&T Infotech is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.

L&T Infotech has been active in implementing RPA and AI for banking clients over the past nineteen months. The initial impetus came from a U.K. headquartered global bank as part of the bank’s automation initiative. The bank sent out an RFP, but initial discussions focused on identifying what options were possible and then trying to match these to the bank’s business roadmap for the long term.

Ultimately, L&T Infotech and the client identified loan operations as a pilot for an automation initiative. In loan operations, indexing was identified as the first target for RPA. A POC was developed and deployed, then it went to full production.