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My husband and I visited Thailand for our honeymoon in November and decided to book this while we were in Phuket. The pickup and drop off options were very convenient, they arrived in a timely manner. We were the only ones at the facility for the duration of our visit. We upgraded our package to include 5 turns each, and went together in a ball. You're provided with a life jacket and it seems as though there is just a touch too much water inside the ball with you. The first time we went down the hill, I was very uncomfortable and constantly had water splashing over my face. In the times following, I sat in a different way and was able to stay more upright, though you are given minimal instructions when you arrive. They have two tracks, one which was fairly straight, and another which was more winding - opt for the second, it was much more fun! When you get to the bottom of the hill, you are loaded into the box of a pickup truck and the ball is loaded onto a trailer behind you and back up the hill you go! I would do this again, as it was relatively inexpensive and quite fun, though it is over very quickly - within 30-60 minutes by the time you sit down, dry off and have a drink.