Resources

The Oaks at La Paloma in Memphis, TN. provides integrated treatment for individuals with substance abuse issues and/or co-occurring mental health disorders. Our seasoned staff of therapists, counselors and coordinators use the Foundations Treatment Model to address the complex needs of those struggling with a dual diagnosis.

Admissions

Calling a help line is a big step on the road to recovery. It’s important to know that you will be speaking to someone with a vested interest in your healing. Our admissions coordinators have been where you are now and have had their lives affected one way or another with addiction. From the moment you choose The Oaks, we help you through the admissions process.

What to expect when you call

All Calls Are 100% Confidential

Initial Call

Asking for help is an important starting point of your recovery. To help ease any concerns about the initial phone call, our coordinators will guide you through a free, confidential assessment. Your phone calls are never recorded, and always remain 100% confidential. After reviewing your assessment and your insurance information, our experienced staff will determine the most appropriate level of care for you or your loved one.

Questions you might expect

What current issues prompted the phone call?

Does the individual have any previous treatment history?

Does the individual have a co-occurring disorder that requires treatment at a residential level of care or a partial hospitalization level of care?

Does the individual have an insurance policy to cover treatment in the Foundations system?

Scheduling
Admission

Once the admissions coordinator has gathered the appropriate information, the next step is to schedule the client for admission as soon as possible. The admission date and time is offered seven days a week.

Coordination of Travel

Patients travel to The Oaks from all over the country. From the time a potential client calls our helpline, we begin working with you and your family to begin your recovery process. We can assist with travel arrangements and book flights for a client or they can arrange for their own travel to our facility. While The Oaks cannot compensate for airfare costs, our travel agents will work with you to find the best pricing options for your trip.

Since discharge dates fluctuate based on the completion of a client’s personal program, the staff can help make return flight arrangements nearer to departure time.

Checking in

Clients are met at the airport by a staff member who will escort them to The Oaks and begin the paperwork process. All consent forms and release information along with financial paperwork is discussed and any questions are answered. A medical assessment follows, and the client is assisted through the check-in process by a residential coordinator on hand to answer any questions about rules and regulations. The staff is also here to help with family medical leave paperwork and can communicate with a client’s personal doctor, job supervisor, lawyer or probation officer when necessary. In most cases, this is all handled in the first 24 hours of a client’s stay.

Verifying your benefits

Prior to your arrival, our trained staff will verify your insurance benefits and discuss any out-of-pocket expenses you may incur depending on your coverage. Out-of-pocket expenses may vary depending on your policy, but our admissions coordinators will contact your insurance company directly to determine the appropriate level of care for you or your loved one.

Checklist: what to bring

Approved/Recommended Items

Approved Prescription Drugs – minimum of a 2-week supply of prescribed medications must be in appropriately labeled bottles (your name, medication name, dosage, frequency.) Fill any prescriptions prior to admission. Over-the-counter medications must be approved by a physician and will be dispensed and maintained by appropriate staff.