Job Description

My client, who is a growing leader based in Nuneaton, is looking for an ambitious 2nd Desktop Support Engineer to join their dynamic team.

As a 2nd Line Support Desktop Engineer, you will be joining a busy team and will be responsible for providing support to users over the phone, via remote support, face to face and via email.

As a 2nd Line Support Desktop Engineer, you will be prioritising daily checks on the IT systems as well as being responsible for providing technical support to users that experience hardware / software technical issues. The 2nd Line Desktop Support Engineer will be liaising with other departments across IT on a regular basis to ensure that the best service possible is delivered at all times.

As a 2nd Line Support Desktop Engineer You will be a point of escalation for 1st Line issues that cannot be solved. The goal is to make sure that customer value is maintained to the standards required by the business so therefore a high level of support will be provided to a variety of levels within the business.