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Applies to: Siebel CRM - Version: 7.8.2.10 [19241] and later [Release: V7 and later ]Information in this document applies to any platform.***Checked for relevance on 12-JAN-2011*** SymptomsThe customer created an inbound web service in a 7.8 environment (Binding: SOAP_DOC_LITERAL) and created an outbound web service in a 7.5 environment. When the web service was called from the 7.5 environment the 7.5 task failed with the following error:
â€œError: SiebelError: XML Hierarchy Converter error - empty input message, expecting an XML document in of input arguments(SBL-UNU-00246)Error near no filename:799 [InvokeMethod()]. from no filename:799 [BusComp_DeleteRecord()]33043 XML Hierarchy Converter error - empty input message, expecting an XML document in of input arguments(SBL-UNU-00246)"

The SOAP document returned by the 7.8 environment included the following error:
"Namespace value 'http://poem.michelin.com' in SOAPAction does not match Namespace value 'http://www.siebel.com/xml/POEInaVehFitIO' in xml tag'POEInaVehFitBS_InaVehFit_Input'.(SBL-EAI-08025)" CauseIn the HTTP message sent from 7.5 the SOAPAction was set to "document/http://poem.michelin.com:InaVehFit". InaVehFit was the name of the operation being called.

The SOAP document sent from 7.5 included the following:

<?xml version="1.0" encoding="UTF-8" ?><SOAP-ENV:Envelope xmlns:SOAPENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><SOAP-ENV:Body><POEInaVehFitBS_InaVehFit_Input xmlns="http://www.siebel.com/xml/POEInaVehFitIO">â€¦SolutionWhen the customer consumed the WSDL in Tools in the 7.5 environment, the following user properties were specified on the input IO that was created:

Name

Value

XMLTagNamespace

http://poem.michelin.com

XSDTypeNamespace

http://siebel.com/xml/POEInaVehFitIO_input

The call from 7.5 completed correctly after the customer changed the value assigned to XMLTagNamespace to â€œhttp://siebel.com/xml/POEInaVehFitIOâ€, where POEInaVehFitIO is the name of the integration object in 7.8. ReferencesNOTE:478609.1 - SBL-EAI-08025: Namespace value '%1' in SOAPAction does not match Namespace value '%2' in xml tag '%3'.

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