Cancelled trial account still charged

Responses

Have you confirmed that the cancellation happened? Did you get an email from DirecTV Now? Did you check under Manage My Plan in the user account info? And DirecTV Now if charged forward, so the details of when you cancelled relative to when your renewal was might impact things (though it should at most impact 1 month, not 2).

Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

I did. My wife singed under her login of mtotman313@hotmail.com for thetrial and then I cancelled that and then signed up under my username ofgabealex for go big so my credit card would get charged and not hers. Sonow I'm getting charged $58.64 for past two months and $68 for the past twomonths for the same househould. I need a refund x 2 for the $58.64 andkeeping the go big account.Matt

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Award for Community Excellence 2019 Achiever**I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.