At A Glance

Financials

At A Glance

Corporate Responsibility

Accelerate

Our Approach

As United Technologies continues to grow
in markets around the world, we bring with
us a belief that financial performance and
corporate responsibility go hand in hand.

As a responsible corporate citizen, we are committed to minimizing the environmental impact of our
products, our operations and our supply chain. We provide a safe work environment and support lifelong
learning for all employees. We support charitable and social causes in the communities where we live
and work. Everywhere we do business, we apply the highest standards of corporate responsibility
and measure success with the same set of ethical, environmental and safety metrics.

Environment, Health & Safety (EH&S)

Discipline and focus guide our efforts to continuously improve our
EH&S performance. Across UTC we apply a global standard aimed
at eliminating adverse impacts in our products, our manufacturing
processes and our supply chain. This produces meaningful benefits
for our employees and our customers in the communities and markets
where we operate. With the Goodrich integration in 2012, this uniform
approach was introduced to thousands of new employees at more
than 100 additional manufacturing locations.

Conserving Natural Resources

UTC has a
successful history of implementing water
conservation efforts, reducing water use by
32 percent since 2006, with a goal of
achieving a 40 percent reduction by 2015.
In Singapore, Pratt & Whitney Commercial
Engines modified onsite plumbing at three facilities as part
of its voluntary participation in NEWater — a
water recycling and reuse program developed
by Singapore’s Public Utilities Board. This
innovative partnership accomplishes the
goals of resource conservation and economic
growth, and has resulted in decreasing water
discharges by approximately 15 million
gallons per year. In Windsor Locks, Conn.,
UTC Aerospace Systems employees
designed and installed a wastewater reuse
and recycling system that is applied across
multiple manufacturing processes and has
reduced freshwater intake by 12 million
gallons a year. Extending beyond our operations,
UTC collaborates with ONE DROP, a
nongovernmental organization, to support
a multiyear project in Orissa, India, to bring
safe drinking water to more than 100 villages.

Governance

The integrity, reputation and profitability of United Technologies depend upon the
individual actions of our directors, officers, employees and representatives all over
the world. Each is responsible and accountable for compliance with our Code of
Ethics. And each of us shares a goal to be world class in all that we do — aiming for
outstanding operational and financial performance, the highest ethical standards,
the safest work environment and the best compliance practices.

Taking Responsibility for Our Actions

In 2012, we entered into agreements with the U.S.
Department of Justice and the U.S. Department of
State to resolve a number of enforcement actions
related to export licensing requirements. We have
taken considerable steps to strengthen our export
licensing compliance program and continue to build
on this progress so that it will be as renowned for
excellence as are our people and products.

Maintaining an Ethical Culture

The Code of Ethics embodies our commitment to
promoting an environment of trust, respect and
integrity. This includes communicating openly,
honoring all commitments and holding ourselves
accountable to the highest standards.

Maintaining an ethical culture requires a coordinated
and disciplined approach across every country
where we operate. Our network of Business Practice
Officers (BPOs) plays a critical and valuable role by
facilitating open communications, providing ongoing
training and investigating allegations of wrongdoing.
Here are a few of them.

Winning the trust and confidence of the people we serve can be challenging. Building trust is really critical for becoming an effective BPO.

FEYZAN DALAYSikorsky Shelton, Connecticut

Impacting organizational
culture is an
ongoing process,
as opposed to a
successful event.
UTC’s commitment
to continuous
improvement requires
that we regularly build
upon yesterday’s
accomplishments.

ANTHONY GRAYSikorskyStratford, Connecticut

I have three principal
priorities: to protect
the company’s
reputation by making
sure we have a
high ethical culture;
to ensure we are
in legal compliance
in everything we do;
and to be a role model
and inspiration to my
colleagues.

JOSE HERRERAUTC Climate, Controls & Security Monterrey, Mexico

Because BPOs
operate at a peer
level rather than as a
corporate overseer, we
are able to have a real
impact in helping all
employees determine
the appropriate action
or behavior in the varied
situations they
encounter.

AMINA KHERBOUCHEUTC Climate, Controls & Security Québec, Canada

It is important to lead
by example and be
a role model. BPOs
assist and guide
employees in making
sure that we succeed
as an organization by
doing business the
right way.

MIKE MIRANDAOtisUnited Arab Emirates

As a BPO, it is imperative that I do all I can to protect the company. This means devoting much of my time to ensuring that employees, suppliers and contractors work ethically and comply with all laws and regulations.

ALEXANDRA NETAOtisMem Martins, Portugal

It is very important
that we operate
our business in an
ethical manner. Being
responsible for ensuring
this is very rewarding. I
appreciate the trust
and accountability
the organization has
placed upon me as
an individual.

SANTOSH SETTYUTC Aerospace SystemsBengaluru, India

All of us with Chengdu Aerotech Manufacturing are working hard to make this facility the world-class center of excellence for Pratt & Whitney in the region. We believe the highest standards of ethics and business conduct are fundamental to our success.

LILY XUPratt & WhitneyChengdu, China

Leading in the Community

Our people lead in their communities — volunteering
time, talent and expertise. We celebrate and encourage
their efforts because we believe United Technologies
and our employees can have a positive impact in our
communities around the world.

FIRST Robotics: Pratt & Whitney engineers
Renee Jurek and Patrick Booth exemplify our commitment to make things better.
As volunteer mentors for Athena’s Warriors — a high school team from
West Hartford, Conn. — they share their time and expertise and help
to build a robot for competition. Also mentoring the team are
Pratt & Whitney colleagues Monica Mohtasham and Eric Savage (not shown).

Junior Achievement: Austin Dadio, a financial
leadership program associate, celebrates the end of
the day with students at Naylor School in Hartford,
Conn. Dadio is one of several hundred UTC
employees who volunteer in schools across the
United States with Junior Achievement, a financial
and business literacy program.China Children & Teenagers Fund: Tony Black,
president and managing director of Otis China Limited,
celebrates a partnership with the China Children &
Teenagers Fund, which promotes safety education.
UTC supported the publication of a children’s book
covering topics ranging from home security and
safety on the road to instructions for riding elevators.

Make Things Better

Building Sustainable Cities
By Building a Better Tomorrow

To promote environmental responsibility
through sustainable building practices,
UTC is a founding sponsor of the U.S.
Green Building Council’s Center for Green
Schools. The center is working to transform
schools to make them more energy
efficient, less expensive to operate and
healthier places to learn and work.

Advancing STEM Education
By Nurturing the Next Generation

To support the development of the next
generation of engineers and scientists, UTC
supports programs that advance science,
technology, engineering and mathematics
education. One of our signature partnerships
is with FIRST Robotics, a high school
robotics competition. UTC employees are
mentoring teams across North America,
including the 2012 world champions —
Team 180 from Stuart, Fla. — sponsored
by Pratt & Whitney.

Supporting Vibrant Communities
By Being Part of the Solution

To enhance the well-being of the communities
in which we operate, UTC encourages
growth and vitality through positive engagement.
For example, UTC and its employees
volunteer with the China Library Project,
donating books and building libraries in
elementary schools across China. Within the
first year, the program reached more than
23,000 students and 1,300 teachers.