Welcome to the ShareFile Status page. This page went into service on August 27th, 2013, and will show incidents from the last 30 days. Subscribe to Email, SMS, or RSS Feed updates by clicking the blue button above.

This page will be updated when there are incidents impacting key ShareFile functionality and multiple customers.

There has been a constant increase in internet-account credential (usernames and passwords) theft, and, since those same credentials are often used to access other accounts, we have seen a commensurate increase in credential stuffing attacks.

To help our customers protect their data, we are requiring a password reset and will be incorporating a regularly-scheduled, password reset into our normal operating procedures. Users will need to reset their passwords when logging into ShareFile this week. We do not believe that this issue resulted from a compromise of our systems. We believe this is an important step to continue to help our customers use our solutions securely. For more information, please refer to our blog .

Resolved -
At approximately 8:20pm ET, Citrix became aware of issues with link creation in Citrix Files applications. Our Engineering team has worked to quickly resolve this issue and link creation should now be behaving normally.