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Rude staff dangerous actions on site

I have stated here a few times in the past, but the last week has been the worst, place looks like a building site in places. Staff are rude, abrupt and dangerous belting along in their little golf cart shouting at campers for bikes scooters etc all of which are banned! But it seems to be ok to light huge fires in bbqs on woode tables with flames shooting 3ft in the air next to tents and under trees. Infact in you are mates with the staff no one bats an eyelid as witnessed last night before I left early. Dogs barking as tied up for hours, (not sites fault) but maybe they need to check. Bathrooms need cleaning more esp the toilets often very dirty. Huge rose thorns in hedges that need removing (damage to awning) defiantly a site to avoid far better around. Seem more concerned with shouting at people wheeling bikes (witnesses twice) than large fires. We left early as couldn't believe it.More

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Date of stay: August 2018

Trip type: Travelled with family

Ask amanda j about Sandwich Leisure Park Camping

3 Thank amanda j

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We have already responded to you when you left the same review on our Facebook review page, anyone reading this review that would like the full story please refer to our Facebook review page.

To reiterate you did not make us aware of the problems you were having whilst on park so we could not possibly deal with them, we do not allow cycles, we do allow BBQs only Charcoal to be burnt no wood or other flammable items, if you had a problem with a thorn in the hedge we would have Happily come and dealt with it. (We do not have a crystal ball)

I refute that our amenities are dirty! They are cleaned and checked regularly, if you found otherwise you should have notified us, we had no other complaints, the staff did not report any problems.

To clarify the lady with the BBQ is not a friend of mine she is a customer who has a seasonal pitch on site, as with all our customers we try very hard to adopt a friendly a personal approach.

I understand from my reception staff that you were very unhappy regarding the charge for the extra cars, this charge is well publicized on our website and the booking form, we are not NCP and can only accommodate so many cars safely.

You really should have come and spoken to us rather than use a faceless forum like this to vent your anger, there really is little or nothing we can do about this situation now ? I assume that by leaving this Scathing review you feel a little better or at least I hope you do otherwise there is no gain for anyone.

Kind Regards

Jill and the team

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Just spent 4 nights camping at this site and had a great time. Pitch sizes were great and the toilet and shower facilities were kept clean and tidy. Great location to walk into sandwich and only 20/30 mins away from Broadstairs and Margate. Only downside to this park is they have a rule of no scooters and bikes which we were aware of and fine with. However there were loads of people not sticking to these rules and no one seems to enforce them. Was hard to keep explaining to my two children they were not allowed their scooters when every other child in the park was on them. They should get rid of the rule altogether if it is not going to be enforced.

Date of stay: August 2018

Trip type: Travelled with family

Ask Loulee31 about Sandwich Leisure Park Camping

Thank Loulee31

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Many thanks for your lovely review, the cycling/scooter scenario has been on going for couple of years now. We have tried to make it work for everyone ie. when not busy allowing the use of bicycles etc. Unfortunately, following a recent accident on park involving a child being knocked off a bicycle, we have carried out a full risk assessment, and have come to the conclusion that we do not have a safe area for these activities. Therefore, in future the no cycling/scooter rule will be rigorously enforced, we fully appreciate that this is controversial and will get a very mixed response. In the interest of good old Health and Safety we do not feel we are left with any other choice.

look forward to seeing you guys in the future

regards

Jill and the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We had a great weekend, facilities clean, running hot water, pitch ok but we found plenty of red ants and got bitten several times throughout the evening by ants and mosquitoes. Maybe some form of spray could be distributed like what you see abroad in hotels. Not the parks fault but something to think about. Receptionist was abrupt when checking in additional car. We had a encounter of listening to her morning routine and she was up at the crack of dawn and needed to get stuff done before reception opened at 9 am. Paperwork states 8.30 am not 9 am but we was willing to come back and check in at 9 am but the lady was clearly irritated by us pitching up early. Not what you want to be listening to whilst on vacation.

Date of stay: August 2018

Trip type: Travelled with family

Ask HayleyJEgan about Sandwich Leisure Park Camping

1 Thank HayleyJEgan

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Very pleased you like our park and facilities, sorry about the wildlife but goes with the hot humid weather, I am pretty sure we would not be allowed to spray anything due to the COSHH regulations in the UK. We do keep a stock of ant/wasp sprays/powders down at reception, which we would have been happy to supply if you had reported it to us.

I can only apologise if I came across as abrupt, it is very difficult to remain chirpy 24 hrs a day as I did explain we do make it clear if you have visitors or late arriving guest then it is your responsibility to check them in during office hours, if you had done so then your guest would have been able to enter the park on his arrival. Our office hours are 9am - 5pm Mon - Sat and 10am - 4pm on Sunday, not sure where you think saw 8.30am?

Hope this hasn't put you off and you will visit us again some time soon.

regards

Jill S and the Sandwich team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We have been camping here twice this year with the in laws and friends and I highly recommend it.There is a lovely play area for the kids, great bar which is dog friendly. Only a Small walk into the lovely town of Sandwich.They have just got the camping set up down to a tee, we had our own area to share with friends and family as there was enough of us, water and electric hook up. Nice amenities, altogether just set out great.We will definitely come back again next year.

Date of stay: August 2018

Trip type: Travelled with family

Ask Clarew18 about Sandwich Leisure Park Camping

Thank Clarew18

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Wonderful site with water and electric for every pitch. Reasonable price. Good facilities including children's park and ability to walk into Sandwich which has everything you need for a great stay. Fab location. Highly recommend. Only downside is extra charges for more than 1 car otherwise great spot.

Date of stay: June 2018

Trip type: Travelled with family

Ask Janine W about Sandwich Leisure Park Camping

Thank Janine W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

hi guys many thanks for your positive review we are very pleased that you enjoyed your stay with us, we look forward to seeing you again soon :-)

Booking fees are applied for one pitch with up to 4 people one Tent-Caravan or motorhome (including awning) anything more than this is an extra to the standard fee, bookings with 2 people do get a discount. applied.

best wishes

Jill and the team

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC