I have to admit I do spend a long time battling with EVPM between different versions of Enterprise Vault, and different versions of Exchange. It can be a pain. But it is also pretty powerful, and useful for many different tasks. Sometimes though, it’s the simple things.. as I spotted on the Symantec forums a little while ago.

It’s just a matter of removing the cached mode switch on the Outlook profile on the machine! Okay, not quite so super simple.. it’s often pushing by a group policy so the thing that has to be changed is that: