The Patient Access Specialist is responsible for working with patients, family, visitors, staff, and physicians to provide a customer service focused patient encounter in many areas of the hospital, not limited to but including Emergency Department, Pre-registration, Outpatient Registration, Switchboard and Information Desk.The time commitment for a Patient Access Specialist can also vary in hours considering the hospital operates 24 hours a day providing optimal patient flow during peak times.The Patient Access Specialist is responsible for accurately collecting and verifying insurance information, determining coordination of benefits, interpreting patient payment calculations, and communicating the necessary information throughout the hospital revenue cycle.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High School Graduate or Equivalency Diploma.

Two years experience in patient registration or closely related field.

Must have computer and data entry experience.

Working knowledge of basic medical terminology and completion of medical terminology course or commensurate experience

Customer service experience or experience working with the public required (1-2 years)

Good oral and written communication skills

Typing skills required (40 - 50 words per minute)

Ability to be scheduled for work based on hospital need

Ability to work on multiple tasks with attention to detail, handle urgent tasks and exercise good independent judgment when necessary

Ability to use personal computers including knowledge of Microsoft office and web based software products

Possess the ability to communicate in a positive, tactful and gracious manner with patients, guests and other staff members