Return Policy

Returns

We absolutely want our customers to be happy with their purchases from Imperial Tea Garden® so our return policy is valid for a full 15 days after delivery. Unfortunately after 15 days elapse from the date your items were delivered, we no longer will accept refunds or exchanges. Due to the nature of our products, health regulations require us to dispose of all food related items returned to us. Therefore, a 35% disposal fee of applies to tea and merchandise that has been opened and returned due to customer dissatisfaction. Additionally, under these circumstances, the buyer is responsible for return shipping costs for all item(s) that were opened. We highly recommend purchasing tea samples before buying larger quantities in order to avoid the need to return any of our teas due to dislike of the flavor.

Incorrect Merchandise

If an item was shipped to you incorrectly due to company error, we offer a full refund or will send you a replacement. A return shipping label will be provided and we can direct you to nearby drop-off locations to make this process quick and simple.

Damaged Items

If an item arrives damaged during shipment you may immediately reject acceptance from the carrier if you are present. Otherwise, please initiate the return process immediately by contacting us at sales@imperialteagarden.com. Please indicate that the shipment was damaged and provide pictures so we may file a claim with the carrier and that you'd like a replacement. We will provide a return shipping label, and once the damaged items are received, we will gladly ship any replacements.

Gifts

If the item was purchased as a gift and the gift giver had the order shipped directly to you, The previous return policies apply and we will send a refund to the gift giver and he/she will be notified of your return.

To complete your return, we require a printed copy of your invoice accompanied with your return. Once your return is received, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund based on the previous return policy. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus disposal fees if applicable. We highly recommend using a traceable shipping service or purchasing shipping insurance so we can guarantee and verify that we received your returned.

If you haven’t received a refund after one full billing cycle, first check your bank account again and then contact your credit card company. There is often some processing time before a refund is posted. If you still are not sure if you have received your refund, please contact us at sales@imperialteagarden.com and we will investigate the fund transfer.