If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 19
reviewers.

Rated 4 out of 5 by Molly123 I am happy with the look and quality!
Great sized table, nice wood and all can be folded up to store. The selection of cushions was extensive and it makes a nice and storable set for our deck.
August 13, 2016

Rated 3 out of 5 by dfasdfasdf Had some issues
The table while beautiful had some QC issues. The powder coat is easily scraped while taking out of the packaging leaving the metal vulnerable to rust/weather. Also the wood had a bit of splintering on one of the chair arms that will need to be sanded to prevent any harm to a person sitting in it. Also, careful with wood tables in general. Food stains are easy to get into the wood I've learned the hard way. Great style, but I can't say I'd recommend this table/chairs.
May 21, 2016

Rated 2 out of 5 by ChezPierre Love the design, Hate the quality!
We bought this a few years ago. Quality of the teak is exceptionally thin and poor! The wood is so thin that several of the chairs had wood filler on the brand new chairs from the factory!!! Needless to say, they cracked after a few months under a gazebo, with a child sitting in the seat! Had to fight a bit with Ballard to replace.
The set is covered all summer and in the garage all winter and after just 3 years of use and annual cleaning and oiling the set looks awful!
April 17, 2016

Rated 5 out of 5 by HappyAZCustomer Stylish buy for a great price
This set is just as charming as it looks on the site. The price is really good for heavy duty metal frames. The teak is fine, it's not high quality, but it is just fine for the price point. I gotten several compliments on the set. I love that I can collapse the pieces and easily store it. the umbrella and stand are really nice. I'm especially pleased with the look, size and quality of them as well. Really happy with my purchase.
October 21, 2014

In this timeless collection, Suzanne captures the simple, elegant spirit of the
Directoire style with classic "X" detailing on side chair with crisp contours. Slatted tabletop lets water drain through. Each piece is finely crafted with a fully welded aluminum ...