Mobile Surveys

Measure Your Interactions

Always know where you stand with your community by automatically sending short,
mobile-friendly surveys after a victim or 911 caller interacts with your agency.
Ongoing survey data lets you develop a baseline of customer satisfaction while tracking
how the community responds to changes and initiatives within your organization.

How This Helps

For Community Members

Give community members a convenient way to provide feedback without having to file
a formal commendation or complaint. In addition to high-level customer satisfaction questions,
you can ask about any issues your community cares about. They will automatically receive a text
with a link to a short, mobile-friendly survey without having to ask for it.

For Officers

Most agencies have no way of getting quantitative data on how their community feels about
their service. Many agencies are only able to send surveys once every couple years.
Automatically collecting survey information from the people who interact with your officers
cuts through the noise so you can measure satisfaction over time and identify issues early.
Agencies are already using this survey data for CompStat and similar data-driven policing initiatives.

Features

Fully Automated

Surveys are triggered by RMS and CAD data.

Customizeable

Ask the questions that matter most to you and your community.

Free Analysis

Receive frequent reports that show trends based on variables such as location, officer, crime type, and more.

High Response Rate

Mobile-friendly surveys sent at optimal times through our platform have seen an average response rate of 12.1%.

SPIDR Tech provides law enforcement agencies with a customer
service infrastructure that cuts costs and improves public perception.