How do I remove a response so it does not affect my NPS, CES or CSAT scores?

How do I remove a response so it does not affect my NPS, CES or CSAT scores?

Written by Sarang Bhatt Updated over a week ago

You can invalidate individual responses, removing their scores from the calculation of your NPS, CES, or CSAT scores. You do so by going to the Feedback section in your Wootric dashboard, identifying the individual response, and invalidating it.