Parcel given to wrong driver

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After having to change our plans and await delivery I have now been told parcel was given to wrong driver and won't be delivered until tomorrow so have to rearrange our day again better be here as you have difficulty speaking to a person all you get is a machine

Thank you

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I would like to say thank you to the 3 most helpful guys at the Northampton depot. We turned up at Yodel Brackmill (incidentally the address on website is incorrect) they are same estate but round the corner.
It was Saturday 1ish absolutely no one about, but those 3 guys helped us out, found our parcels and off we went.. A big thank you for your helpfulness.

Very bad service

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All day I wait at home, you know as a prisoner, on tracking site writing they will be there.........and I wait, wait until 9pm when they writing on site : sorry but we can't deliver at your house at 16,53. You joke? I am very angry, don't can be like that.

No Delivery just card & In each time

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Absolutely Awful lack of service & ability to contact Yodel virtually nonexistant, I will Never use this so called service to send a parcel, Trying to get a delivery is bad enough never mind send anything Very untrustworthy

not bad,only had one parcel sent via them

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parcel came when tracking said albeit 8 and half hours after it said it went out the depot 17 miles away.........driver was slightly rude in saying people in my area don't normally work so he thought it didn't matter what time he delivered it.....

Management not up to it

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Yodel attempted a delivery and I wasn't in and parcel should have gone back to depot. In spite of systems saying it was scanned in - no one could find at the depot. Staff mentioned they had similar cases last week where new staff were taken on. The supervisor had only been there 3 weeks and could not find the parcel after looking all night after 3 days since initial delivery. And yet this never happens with rival courier companies. Also no advise what to do next. Nothing! Customer services (automated) said "no further options available!". Civil action through the courts to get money back was not mentioned as an option!
Big time seriously avoid this courier company.
Can speculate that some abuse/scam is happening. Perhaps drivers hoarding parcels and not returning if a failed delivery to try and secure piece rate income paid per successful delivery. Or warehouse complicity where after a while "lost" items are suddenly found privately and flogged.

WORST DELIVERY COMPANY EVER!!!

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my parcel which is a scooter for my sons birthday I brought two weeks ago on the 6th of October the parcel was sent to yodle on the 8th were now on the 21st and still have no scooter!!! I called yodle who said the package hadn't even been scanned or tempted to be delivered as yet I am absolulty disgusted in the service and lack of ability to actually do there job!! I wish I could give no stars because thanks to yodle and its crappy service I've wasted &pound;50 and my son will go without his present on his birthday

AVOID AT ALL COSTS

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DISGUSTING. Parcel was delivered on time to my Neighbour. We have an amicable relationship. I went round to politely ask that i retrieve my parcel. He said he didn't have it. I showed him the tracking that clearly stated it was delivered to his flat (inside a secure compound) and we then fell out. Two days later I missed a delivery of the same parcel... how strange?
Fortunately they left an invisible card in the postbox. Very helpful. WEB CHAT TIME! So after losing 3 advisors to 'connection issues' at the very end of the conversations.. I got to Louise, who assured me it would arrive the next day. Like a mug i wait... nothing arrives. Another person tells me that at 12:30 on the day of delivery, a request was made for it to be held at the depot (60 miles away). I told them to look at the chat logs, but unfortunately the system wouldn't allow them. A week later, no parcel and their advice was, well..speak to the sender. I WILL NEVER USE AGAIN.

zoriana

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awful service, i was waiting for my parcel, got message from them that they tried to deliver it 3 times, that is absolutely impossible as i was home all those days!!! had to go to yodel in northhampton and pick it up myself, couldnt contact them, find the address ! awful! do not reccomend to anyone!

AVOID LIKE THE PLAGUE

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Ordered an item on ebay. Seller send by Yodel, who have claimed to try to deliver (to my work) three times between 0800 and 0900. However, we open at 0800 and nothing has ever arrived. Similarly no calling card to call to book redelivery. Website is useless as it does not give you any information and the number they give you on the website is automated. Now sitting, no parcel, no delivery card and no one giving any information on how to get it. Now nearly a week later managed to get the delivery drivers number, a Mr Whyte, who isn't answering his phone and there is no messaging service.

AVOID LIKE THE PLAGUE

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Ordered an item on ebay. Seller send by Yodel, who have claimed to try to deliver (to my work) three times between 0800 and 0900. However, we open at 0800 and nothing has ever arrived. Similarly no calling card to call to book redelivery. Website is useless as it does not give you any information and the number they give you on the website is automated. Now sitting, no parcel, no delivery card and no one giving any information on how to get it. Now nearly a week later managed to get the delivery drivers number, a Mr Whyte, who isn't answering his phone and there is no messaging service.

Customer Services

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For all those having issues getting through to Yodel's customer service, use this number:
0844 248 0561. Actual human beings answer this phone and a great girl called Lyndsey helped me out with my problem. Yodel are ok but they sub out to random idiots who have no customer service at all.

wow

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just a quick one first time iv used yodel and they dont know how to buz a buzzer! days i have been waiting for my parcel i had a look on the tracking thing and its saying no access to property i spoke to them on that instant chat and she said she will put a note on telling the driver to buz the door number!!! is that not common sense they have been trying since the 27th i generally cant get over its taken them 3 days and someone to tell them to buz i could understand if i lived in a gated property or i wasn't answering the buzzer. but i dont... unbelievable.

Delivery service? more like collection service

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I would like to share my experience from 2 years ago.
I had ordered a couple of DVD's from amazon and they chose to use yodel as the courier. at first I thought It was a bit odd as normally they would use royal mail but shrugged my shoulders and let them do it.
I'm quite a patient person so when a week over the delivery date passed I decided to get in touch,
after days of phoning and mailing I finally got a hold of someone who then put me through to the driver. he told me that he lived just a 20min walk away from me and said that I had to come and get it from him before he goes to work in the morning.
the nerve of this guy to shirk his delivery duties and tell me to pick it up myself. I know it's only a 20min walk that's not the point it's your damn job to deliver me my goods.
I have another parcel that should come today via Yodel (not my choice) it's coming to my place of work and as it is something I expect it to arrive within company hours. well it's 16:30 right now so another 45 minutes and he will officially be late I hope he's not going to tell me to go to Northampton or wherever to collect it before he goes on his rounds tomorrow

No words to describe

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Simply just don't ever and I mean ever use them you will be all alone. Absolutely no help from yodel to find what happened to my parcel or where it is all the tracking status are false. They put me through hell. I want to give them punch NOT A STAR

Awful

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I contacted yodel online to say i wouldnt be in and they said they they would leave the parcel with my neighbour, also a man called terence gave me a phone number for the courier just to make me feel at ease. as it was in chat he put the number up and i screen shoted quickly which was lucky as he closed the conversation pretty much straight the way. when i got off the chat i tried to call the curier and as i was inputting the number i realised what he had done. he had given me the number 0 1 2 3 4 5 6 7 8 7 9. obviously i thought it wouldnt work but tried anyway and obviously it didnt exist. not only that they also havent left the parcel with my neihbour and have put online that i have missed delievery. outrageous. Im glad i have the screen shot, i will be contacting watch dog

Disgusting company

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Absolutely disgusting so called delivery 3 times, I have not left the house! I have received 2 parcels from parcel force during this time with no problem. If they couldn't deliver why no cards left??? Unable to contact them absolute crap service and company!!! Will not use any company that uses their services

Parcel says 'delivered' but no delivery or attempt made at all!

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Customer service at yodel is awful. Automated system which is no help at all. Will never use this company again. Surprised stores such as topshop still do! Visited tracking site where it states that my parcel is delivered 'to customer' but no delivery made at all!! Stay away from Yodel.

Parcel snatched from me!

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Complaint to YODEL – 24-11-2014 regarding Amazon Order.
I am disabled but happened to be coming down the stairs when there was very loud banging on the glass of my front door! I opened it and said quite pleasantly to the man standing at the door, who had his face down as he was using his device, that it was fortunate I heard the door as - I wanted to say I would not have heard it at the back of the house but he interrupted me! I then tried to request, quite politely, if he could ring the bell, and before I could finish, he said he doesn't ring bells and that is all I am going to get! I had wanted to explain that the bell is also connected to the back of the house, so I can hear it wherever I am.
It was at this point I saw his face and recognised him from a previous "bad" delivery received on 17th December 2013. I signed his device and quietly said that I had been told he would no longer be delivering to me - again he interrupted me and stated that I was being "rude and trying to get him the sack"! I was not rude at any point, nor was I trying to get him sacked!
He then snatched the device from me and then said he wasn't going to let me have my goods, even though I had signed for them, then said he was taking the goods with him and he would get them sent back and that he wasn't going to let me have them, even though I had signed for them!!!
The memories of the previous bad experiences I have had with this courier came flooding back and I was left feeling shocked and very distressed! This is no way any customer should be treated and I feel very let down by this company as I had been reassured on a previous occasion when I spoke to their customer services, that this man would never again be allowed to deliver to my address, yet here we are, a year down the line and he is delivering to me again!
I tried to telephone Yodel but found this impossible as their automated system does not give customers the option of speaking to anyone, neither do they cover the problem experienced. I have to wonder if this is because they do not want customers to ring up and complain about their couriers!
The way I have been treated is absolutely despicable and no one deserves to be treated the way this man has treated me! Anyone else working for another company would get the sack, and deservedly so! The least I expected was an apology and reassurance that this man will not be allowed to deliver to my property ever again! So far I have not received a reply to my email or letter sent to their HO!
I checked the tracking number a short time later and it stated that I refused the delivery, which I certainly did not! If I had refused the goods, why would I have signed for them?
This matter just gets worse by the minute! I am absolutely disgusted with the way their couriers are allowed to treat people they deliver to!
Incidentally, the courier's name was Shaun and he delivers in the Northampton NN4 area.

YODEL

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Rubbish!!!! Never received such bad service. Cant get over their lack of customer service. Add up all the feedbacks on here and the none pick up of parcels, think how much money YODEL is steeling from its customers. Should be a police investigation

Delivery attempted, no access to property

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terrible service I will never use them again
all you had to do is park outside walk up the path and ring the doorbell not put Delivery attempted, no access to property on your website, day two never turned up
BE WARNED TERRIBLE SERVICE

Parcel delivery

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terrible service!!!! I paid extra to have next day delivery from Topshop and thought I would use my work as the delivery...being a large school! Apparently it was returned as couldn't find the school and said they left a calling card!!!
When calling to find out what has happened the automated service could not understand my number I was giving clearly and their website was down!!! Awful service!

Crap Service

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Claimed to have attempted delivery last Friday just before 10.00am. We were in, but no delivery or card from Yodel giving more instructions. Tracking claims parcel is at Northampton depot marked as "delivered" when I try tracking data. Unable to make contact. May be cheap, but customer service is crap! Avoid! Avoid!

Poor service

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Said they deliver my item three days in a row I was in for two of these days did not receive one card but said they left three now I item I at the depo which I have to pick up it is over 30 miles from me I will not pick up or buy anything from anyone who use this company agin (avoid)

Yodel catastrophy

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They have moved!
Not at 11 Kilvey rd
Not that phone number either
They are hiding their new address due to awful publicity
DHL are not 11 kilvey road either, they are Crow lane still as of 17/10/2014
Collect plus is a part of them as is parcel 2 go.
Use them if you want BAD or NON-EXISTING service and are prepared to whinge a lot whan they screw up BIG TIME.

Parcel returned to sender and no contact made

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after 3 incomplete cards were posted through my front door Yodel sent my item back. I wasn't able to use the tracking to arrange redelivery and the only email I received stated the parcel would be delivered the following day but nothing came. I could cry.