more live chat. more frustration.
its actually prity easy now though... i have everything pasted in word.

operators speaks - paste details
operator speaks - paste situation
operator speaks - paste part about i already sent those photo captured documents u have them
operator speaks - ok she found the documents try to find out what the problem is
operators speaks - typical response. come back in a few days

i played there about 4 or 5 years ago and thought they were great. cash was always in the bank within a day or 2. ongame or microgaming have alot of nl and plo games running though if you dont want to go to stars. unibet arent doing a bad vip club at the moment. tables are in euro, which i prefer.

I doubt William Hill will fuck you over, they are a huge bookmakers. they just seem to be really slow now. the only thing i miss about stars is the instant cash outs to my neteller or moneybookers card. was always hand for getting pizza or beers on a week end(or week day)!!

very suprised to hear this about Will Hill. They are a massive company with one of the biggest high street presences. Money is definately safe with them, they've been running betting in the UK for decades now and are very reputable. It's one of the main reasons people play with them I suspect. They have an excellent reputation, this kind of complaint is a suprise.

I actually play the iPoker network through BlueSq and have done for about 4 years. Never been a problem. They're also another reputable and large sports betting company in the UK that pre dates online poker.

People in this thread aren't realizing that William Hill for people in the UK where you can drop into a shop to resolve a problem is alot different than the William Hill for the rest of the world that has to deal with one of the worst customer support teams ever. It is even bad for the employees where most of them walked out last year that weren't in the UK. I agree that within the UK, its fairly reputable, but outside the UK William Hill has one of the worst reputations in the industry.

Originally Posted by wackyJaxon

People in this thread aren't realizing that William Hill for people in the UK where you can drop into a shop to resolve a problem is alot different than the William Hill for the rest of the world that has to deal with one of the worst customer support teams ever. It is even bad for the employees where most of them walked out last year that weren't in the UK. I agree that within the UK, its fairly reputable, but outside the UK William Hill has one of the worst reputations in the industry.

Don't think thats a fair comment wacky, yes we in the uk obviously have easier options for getting support and problems dealt with but there are many companies out there that are far worse, I bet some of the people who hate Will Hill are eagerly awaiting the revival of Full Tilt but look at what they did to their players and the money. William Hill do need to step up there game though as obviously the customer service sucks but im 99.9% sure my money is safe with them and that is the most important thing.

Originally Posted by vil1ain

Don't think thats a fair comment wacky, yes we in the uk obviously have easier options for getting support and problems dealt with but there are many companies out there that are far worse, I bet some of the people who hate Will Hill are eagerly awaiting the revival of Full Tilt but look at what they did to their players and the money. William Hill do need to step up there game though as obviously the customer service sucks but im 99.9% sure my money is safe with them and that is the most important thing.

While FTP was up and running, their customer service as bad as it was, was alot better than WH's. Also, there are many cases of WH just closing or locking people's accounts down without refunding money. Its highly likely that if OP isn't persistant and sending 100s of emails that he will never see his money again, and even with that its possible he won't anyway. Its a different type of mismanagement. I also have my own story with William Hill when I was living in London my account was locked and am convinced I would have had a headache with them if I didn't walk into a shop to rectify. Its a huge difference between people living in the UK and outside the UK when it comes to this shady I-Poker skin.

I value your opinion Wacky, I can only express suprise at this. I believe what you're saying, but it's shocking mismanagement of the poker division of a company with an otherwise spotless reputation. It'd be a shame for them if they let it ruin their entire image.

Originally Posted by daughton

I value your opinion Wacky, I can only express suprise at this. I believe what you're saying, but it's shocking mismanagement of the poker division of a company with an otherwise spotless reputation. It'd be a shame for them if they let it ruin their entire image.

I do admit when my poker account there was locked while living in London right after I deposited myself I was able to get things fixed quickly by visiting a shop where I did some sportsbetting occasionally in the past. I just don't recommend it for people that want to play on I-poker outside of the UK when there are skins that value online support more than WH does.

I don't think its a problem if you live in the UK, but unfortunately the OP's issue is not the first of its kind. Hopefully his account eventually gets unlocked. Its not the first 'reputable' company that has had issues with support dealing with its online arm of its business or with businesses outside of its home country.

some of u r smoking crack. love the comparison saying its better than full tilt. lol. what a rival! hmmm let me think, yes slightly ahead of full tilt at this stage although its getting close!!
if u compare something terrible to something bad does that make the bad thing good?

Oh and yes have to agree - My money is soooooo safe. I mean, its so safe I can't even get it! Seriously! THATS VERY SAFE!

My point is the service for ppl outside the UK, and wacky has nailed it and re-iterated it spot on, time and time again.

Facts are
-I opened an account on dec 19th, and played some tourneys that day.

-Next day I went to log on and I couldnt so I contacted support. I was then informed my account has been blocked until I submit ID documents! great thanks for telling me! why did u let me sign up in the first place without asking for documents? and where was the e-mail apologising and asking for ID docs? it was I who had to contact them.

-I submitted all requested documents on the 21st of Dec.

-I made a large deposit for a good bonus. time for clearing that is expiring!

-I have contacted support around 12 times via chat, and sent 14 emails.

-It's been 19 days since I submitted the documents for the first time (I submitted the same documents around 4 times as they kept losing them) and nothing has been done...

It seems my account is unusable and my money is gone (ooops, sorry, I mean, kept very safe!)

Actually I think I prefer full tilt after all... I mean they had an excuse with Black Friday at least! William Hill has no excuse so imagine if there is a major problem, and you live overseas... you r definately screwed!

Originally Posted by wackyJaxon

I recently did a cashout from poker770 to my moneybookers account and it was processed and in my account within 48hrs.

I previously wasn't that impressed by poker770 and stopped playing there for awhile. However, i decided to give them another go after being even more dissatisfied with other i-poker skins i tryed out.
Since going back to Poker770 i have found improvements in some of the things i was unhappy with and have actually found them to be quite accomodating in some respects.

One example of this was my having a few problems with being able to produce the correct documents needed for identification/withdrawl purposes and my actually being rung by a poker770 rep to discuss the situation. We then came to an arrangement suitable for both parties and i have had no issues with deposits or withdrawls since.

Poker770 still isn't my main pokersite of choice (partly because i'm not restricted on where i can play)and like Wacky, i'm not keen on there casino/bonus situation etc...however, overall i find there customer support to be both helpful and responsive to the things i bring up with them and would recommend them as an i-poker room above other ones i've tryed based on my own personal findings.

Originally Posted by aces_up4108

some of u r smoking crack. love the comparison saying its better than full tilt. lol. what a rival! hmmm let me think, yes slightly ahead of full tilt at this stage although its getting close!!
if u compare something terrible to something bad does that make the bad thing good?

Oh and yes have to agree - My money is soooooo safe. I mean, its so safe I can't even get it! Seriously! THATS VERY SAFE!

My point is the service for ppl outside the UK, and wacky has nailed it and re-iterated it spot on, time and time again.

Facts are
-I opened an account on dec 19th, and played some tourneys that day.

-Next day I went to log on and I couldnt so I contacted support. I was then informed my account has been blocked until I submit ID documents! great thanks for telling me! why did u let me sign up in the first place without asking for documents? and where was the e-mail apologising and asking for ID docs? it was I who had to contact them.

-I submitted all requested documents on the 21st of Dec.

-I made a large deposit for a good bonus. time for clearing that is expiring!

-I have contacted support around 12 times via chat, and sent 14 emails.

-It's been 19 days since I submitted the documents for the first time (I submitted the same documents around 4 times as they kept losing them) and nothing has been done...

It seems my account is unusable and my money is gone (ooops, sorry, I mean, kept very safe!)

Actually I think I prefer full tilt after all... I mean they had an excuse with Black Friday at least! William Hill has no excuse so imagine if there is a major problem, and you live overseas... you r definately screwed!

My comparison was that they were worse than FTP in support if you don't live in the UK.

Originally Posted by SONICDAHEDGEHOG

I recently did a cashout from Poker770 to my moneybookers account and it was processed and in my account within 48hrs.

I previously wasn't that impressed by poker770 and stopped playing there for awhile. However, i decided to give them another go after being even more dissatisfied with other i-poker skins i tryed out.
Since going back to Poker770 i have found improvements in some of the things i was unhappy with and have actually found them to be quite accomodating in some respects.

One example of this was my having a few problems with being able to produce the correct documents needed for identification/withdrawl purposes and my actually being rung by a poker770 rep to discuss the situation. We then came to an arrangement suitable for both parties and i have had no issues with deposits or withdrawls since.

Poker770 still isn't my main pokersite of choice (partly because i'm not restricted on where i can play)and like Wacky, i'm not keen on there casino/bonus situation etc...however, overall i find there customer support to be both helpful and responsive to the things i bring up with them and would recommend them as an i-poker room above other ones i've tryed based on my own personal findings.

Hello Sonic,

thanks for your feedback and if you run into any issues, feel free to send me a PM as well and I have someone look into it.

@aces: Got your PM and just back home here after 5 days at Ireland, has there been any update from WH regarding the current status? If not I will get in touch with my colleague there.

Originally Posted by aces_up4108

some of u r smoking crack. love the comparison saying its better than full tilt. lol. what a rival! hmmm let me think, yes slightly ahead of full tilt at this stage although its getting close!!
if u compare something terrible to something bad does that make the bad thing good?

Oh and yes have to agree - My money is soooooo safe. I mean, its so safe I can't even get it! Seriously! THATS VERY SAFE!

My point is the service for ppl outside the UK, and wacky has nailed it and re-iterated it spot on, time and time again.

Facts are
-I opened an account on dec 19th, and played some tourneys that day.

-Next day I went to log on and I couldnt so I contacted support. I was then informed my account has been blocked until I submit ID documents! great thanks for telling me! why did u let me sign up in the first place without asking for documents? and where was the e-mail apologising and asking for ID docs? it was I who had to contact them.

-I submitted all requested documents on the 21st of Dec.

-I made a large deposit for a good bonus. time for clearing that is expiring!

-I have contacted support around 12 times via chat, and sent 14 emails.

-It's been 19 days since I submitted the documents for the first time (I submitted the same documents around 4 times as they kept losing them) and nothing has been done...

It seems my account is unusable and my money is gone (ooops, sorry, I mean, kept very safe!)

Actually I think I prefer full tilt after all... I mean they had an excuse with Black Friday at least! William Hill has no excuse so imagine if there is a major problem, and you live overseas... you r definately screwed!

My comparison with FTP was based on the fact that the old mamnagement used players money however they decide to use it and have left possibly alot of people out of pocket, WH is in no way even close to that sort of behaviour just because they are scrutinising your account, you will get your money but yes they are dragging their feet and need a kick up the arse.

I WOULD NOT recommend Poker770 at all, I feel I got deceived and short changed by them and just because they have a representative who is active on this forum does not make them the greatest i-poker skin.

If you want to play on i-poker then so many choices are out there, take a look at Betfred, Paddy Power, Blue SQ & Mansion.

William Hill is based in Gibraltar and you receive customer service from the same department wherever you live in the world, Ive never encountered any problems with it (unlike Poker770, but thats a long story). As for comparing it to Full Tilt, id rather have the odd customer service problem but know that my bankroll is safe (ie WH) than have done what Full Tilt done.
I will say though that in my opinion the ipoker software sucks .

OP's bankroll doesn't sound too safe, and Christian has helped me with the support team twice, so even though it might all be the same, the Poker770 rep has helped me out when needed even if one time the answer wasn't what I wanted to hear it was a legit answer and true to the terms of the site.

Okay so after 21 days of waiitng for William Hill I got my account unblocked! I then made a withdrawal (never playing there ever again) and am currently waiting for that.

THIS IS INTERESTING - Cpl of days ago I made an account at Poker770. I used neteller initially but then used a credit card to deposit. Result? Account blocked. Like William Hill - except I actually got an e-mail from Poker 770. I sent what they requested for ID and received another e-mail promptly after and then a phone call within hours and my account had been verified and unblocked!!!

Originally Posted by wackyJaxon

OP's bankroll doesn't sound too safe, and Christian has helped me with the support team twice, so even though it might all be the same, the Poker770 rep has helped me out when needed even if one time the answer wasn't what I wanted to hear it was a legit answer and true to the terms of the site.

Are you really saying that you didnt think OP's bankroll was safe at William Hill, if so thats quite incredible imo. I agree that the timeframe in this case wasnt ideal but essentially his bankroll was without doubt as safe as it could be within the online poker enviroment. There must have been some sort of internal issue for it to have taken so long but that we will never know (or be told). Personally I would never either deposit or keep a sum of money on any poker account that I wouldnt be comfortable with having to wait 3 weeks to access.
As for William Hill being so much easier to deal with if you live in the UK, I dont neccessarily agree. As I said if this was a straight forward case of submitting ID then a WH shop could help you, however the 21 day timeframe tells you otherwise and there must have been some sort of issue internally in which case they wouldnt be able to help you in a William Hill shop.
I for one think the online poker community needs as much security as it can possibly get after the disgrace that was Full Tilt etc.

Originally Posted by ZiggerZagger

Are you really saying that you didnt think OP's bankroll was safe at William Hill, if so thats quite incredible imo. I agree that the timeframe in this case wasnt ideal but essentially his bankroll was without doubt as safe as it could be within the online poker enviroment. There must have been some sort of internal issue for it to have taken so long but that we will never know (or be told). Personally I would never either deposit or keep a sum of money on any poker account that I wouldnt be comfortable with having to wait 3 weeks to access.
As for William Hill being so much easier to deal with if you live in the UK, I dont neccessarily agree. As I said if this was a straight forward case of submitting ID then a WH shop could help you, however the 21 day timeframe tells you otherwise and there must have been some sort of issue internally in which case they wouldnt be able to help you in a William Hill shop.
I for one think the online poker community needs as much security as it can possibly get after the disgrace that was Full Tilt etc.

No, I personally feel that William Hill has proven over MANY cases for people OUTSIDE the UK that they are not trustworthy. Once again, you are in the UK, you have access to the betshops that want to keep yoru business. People outside the UK, aren't going to fly to the UK to get a problem resolved which seems to be their only hope at times. I am also not sure if it was resolved in 21 days in the OP case, or if not resolved at all yet and its 21 days and counting.

In my book William Hill is second only to pokerstars if that in reliability. Great company! I have never had a problem with them that wasnt easily solved. cashouts have been quick and customer service is good.

Originally Posted by CHOOKTER

Wacky how on earth can you say wm hill are not trustworthy?

Have you any evidence of players money going missing?

I had personal issues with my account being locked as well with WH a few years ago while living in London that only got resolved by going into a shop. I was told to do this by a friend in London after over the course of about a week, my emails to get it resolved were slow and not helpful. Once I moved to Lithuania, my account was locked again. I tried to re-open it, ran into problems, and gave up since I had no money on there at the time. There are numerous reports like the one in the OP where they are super slow to answer. I am not sure if the OP got paid back or the person got paid back in the thread below. The majority of players supporting WH are in the UK and I would be comfortable playing poker and betting on sports there if I was still in the UK. If not in the UK, they wouldn't be very high on my list of I-Poker skins. Also see the link below for a recent issue. He also posted this on P5s, but it got more attention on 2+2. Only the Poker770 rep tried to help in the matter in the P5s thread despite William Hill being notified of the issue as well. If outside the UK, do what you want with your money (and your time getting an issue resolved). If I was back in the UK, I would consider William Hill again because then problems are easily resolved and you can walk into a shop and pick-up your cash in person.

Originally Posted by wackyJaxon

I had personal issues with my account being locked as well with WH a few years ago while living in London that only got resolved by going into a shop. I was told to do this by a friend in London after over the course of about a week, my emails to get it resolved were slow and not helpful. Once I moved to Lithuania, my account was locked again. I tried to re-open it, ran into problems, and gave up since I had no money on there at the time. There are numerous reports like the one in the OP where they are super slow to answer. I am not sure if the OP got paid back or the person got paid back in the thread below. The majority of players supporting WH are in the UK and I would be comfortable playing poker and betting on sports there if I was still in the UK. If not in the UK, they wouldn't be very high on my list of I-Poker skins. Also see the link below for a recent issue. He also posted this on P5s, but it got more attention on 2+2. Only the Poker770 rep tried to help in the matter in the P5s thread despite William Hill being notified of the issue as well. If outside the UK, do what you want with your money (and your time getting an issue resolved). If I was back in the UK, I would consider William Hill again because then problems are easily resolved and you can walk into a shop and pick-up your cash in person.

So then they are trustworthy? as if you were in the UK you would use them. Full Tilt are untrustworthy as they owe millions of dollars to players and still no solid response as to when it might be paid. Will hill might be unresponsive or unhelpful sometimes but they are not untrustworthy. OP has said he requested the cashout so he is going to get or got his money, 21 days is kinda slow but its at rocket speed compared to FTP.

Originally Posted by vil1ain

So then they are trustworthy? as if you were in the UK you would use them. Full Tilt are untrustworthy as they owe millions of dollars to players and still no solid response as to when it might be paid. Will Hill might be unresponsive or unhelpful sometimes but they are not untrustworthy. OP has said he requested the cashout so he is going to get or got his money, 21 days is kinda slow but its at rocket speed compared to FTP.

If I was still in the UK and didn't move I would probably still be using them. If I move back to the UK, its doubtful I will go through the trouble of reopening the account. I don't see a FTP happening with WH obviously, but in terms of support, it was quick when I needed to get my account verified. I had an affiliate to help if there were problems which I only used once during an issue with getting reimbursed for disconnections that weren't my fault. Most of their emails to me were answered within 24 hours. Cashouts always happened quickly to players outside the US except for the last few weeks of them operating. There is no excuse to take 3 weeks to get back to the OP's issue, and I would like to hear if it was resolved or not after 3 weeks. I would not trust them with my money since I don't live in the UK, just giving my opinion, if people want to deposit and play there that don't live in the UK, go for it, just hope you don't have any problems you need to get resolved on a timely basis and if you see the link in my post above, I hope you don't run up a balance and then have it frozen.

There will always be some cases on every poker site where it takes longer than expected to solve the problems, the account of OP for example was opened again 1 day after I got in touch with my contact at William Hill ... . Fingers crossed that the withdrawal will go smooth.

Originally Posted by wackyJaxon

If I was still in the UK and didn't move I would probably still be using them. If I move back to the UK, its doubtful I will go through the trouble of reopening the account. I don't see a FTP happening with WH obviously, but in terms of support, it was quick when I needed to get my account verified. I had an affiliate to help if there were problems which I only used once during an issue with getting reimbursed for disconnections that weren't my fault. Most of their emails to me were answered within 24 hours. Cashouts always happened quickly to players outside the US except for the last few weeks of them operating. There is no excuse to take 3 weeks to get back to the OP's issue, and I would like to hear if it was resolved or not after 3 weeks. I would not trust them with my money since I don't live in the UK, just giving my opinion, if people want to deposit and play there that don't live in the UK, go for it, just hope you don't have any problems you need to get resolved on a timely basis and if you see the link in my post above, I hope you don't run up a balance and then have it frozen.

There are multiple threads on this site saying how bad FTP support was long before they got closed down so even the second biggest site wasn't immune to the sucking on the customer service front.

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