Re: NBN fibre to Node - Slow connection, High Attenuation

NBN guarantees a Minimum off 12 Mbps. If you are only getting 9.48 Mbps then there is a problem with the cable and NBN Co should fix the problem. You can lodge a complaint with Telstra and if the fault is not fixed within 14 days lodge a complain with the TIO.

Telstra lodge a complaint using online form or ring 132200 and when asked for reason of call say complaint.

Re: NBN fibre to Node - Slow connection, High Attenuation

NBN guarantees a Minimum off 12 Mbps. If you are only getting 9.48 Mbps then there is a problem with the cable and NBN Co should fix the problem. You can lodge a complaint with Telstra and if the fault is not fixed within 14 days lodge a complain with the TIO.

Telstra lodge a complaint using online form or ring 132200 and when asked for reason of call say complaint.