Net Reporter Score

Rudi Schenck

May 08, 2020 19:40

Updated

Overview

When generating reports, depending on your settings, one of the report sections will be labeled Net Reporter Score (NRS). NRS is a metric used by PhishingBox to measure the susceptibility to a phishing attack of targets in a group, campaign, test, or an individual target at a glance. NRS is computed every time an action is taken on an email or landing page during a phishing test.

View NRS

The NRS will appear in the summary section of a report, as pictured below.

NRS can also be viewed on test, campaign, group, and target details pages.

Calculating NRS

The equation used to compute the NRS is as follows:

Where is the number of emails reported, is the number of failures, and is the total number of emails received.

Thus, for a given unit (test, target, group, campaign), a negative NRS indicates more emails were failed than reported, a positive NRS indicates more emails were reported than failed.

Disabling NRS

NRS can be disabled in reports by switching the 'Replace NRS Section' option on as pictured below.