Managing workhours is a critical part of helping the U.S. Postal Service realize annual productivity gains, which help offset cost increases.

That’s why it’s so important postal management uses all the tools at its disposal to improve productivity. One tool is the mail processing variance (MPV) model, which measures annual mail processing performance and efficiency.

It makes no difference what part of the country you’re in, post offices nationwide are in need of upkeep and repair. A majority of post office lobbies we reviewed in the Eastern Area have many of the same problems found in other areas.

Direct mail has an important role to play in a changing marketing landscape, our recent report finds. In a series of focus groups and online surveys, marketers identified direct mail’s particular value as its ability to stand out from the many advertisements people see and hear daily.

Americans love a man, or woman, in uniform. Even in the postal world. In fact, many folks would like all postal workers to have uniforms.

Five years ago we ran a blog on rural letter carriers and whether they should wear a uniform, or at least a uniformed shirt – they currently aren’t required. Given that rural routes are increasingly suburban and rural carriers more visible to the public and rural letter carriers serve as something of a post office on wheels, it seemed a logical question to ask.

If the post office wants to have a dress code for their employees that is fine, how ever I have noticed for several years now, the mail carriers will make smart mouth comments to customers about the...

Latest Blog Posts

Postal employees injured on the job can return to work even if they can’t perform their regular jobs — so long as the work is within their medically defined restrictions. That’s the idea behind the U.S. Postal Service’s Limited Duty...

Latest Audit Asks

The U.S. Postal Service uses highway contract routes (HCR) to transport mail between post offices and other designated points where mail is received or dispatched. An extra trip is one made in addition to those outlined in the contract; it results in added costs. Extra trips can be the result of...

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Postal Service personnel count mail daily, self-report delayed mail, and enter the information into the Mail Condition Reporting System. Delayed mail reporting is important...

More than 42,000 Americans died from opioid-related overdoses in 2016 – five times higher than in 1999, according to the Centers for Disease Control. Illegal opioids, including increasingly potent synthetic versions such as fentanyl, account for about half of those deaths.

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