Svaiza cheated me saying their is lucky draw for apple I phone for just 399

Hai I just received a mail from this e mail ID which I have mentioned above, saying that they are from times india group and they are conducting lucky dip of apple I phone for just 399.Saying that if ur not selected in lucky draw ur money will be refunded,since I have transferred amount to my account to their account, ihave transaction ID also.They said draw was held 2nd of every month till now they din't sent any draw details to my mail ID and they didn'n refunded my money.Please kindly look these issue,very seriously and do the need full help as earliest.Also they have cheated many people like me.Plase kindly help me iam a student 399 rs is alot to me.Iam assuming grahak seva will look into this matter very seriously this matter.Kindly help me grahk seva. Ramakrishna hyderabad mobile no;9885435883