Terms and Conditions

Payment Policy

Payment for all accommodation is due on the day you check-in.Valid Visa or MasterCard details must be supplied to secure and confirm your accommodation reservation at the point of booking. Amex (American Express) Cards are NOT a payment option for use at Kaka Retreat. Cheques are not accepted.

3+ NIGHTS OFFER: TERMS AND CONDITIONS. Valid only for Direct Bookings made exclusively with us at Kaka Retreat. Any bookings via Agents or Internet Booking sources are not eligible. Your stay period must be 3 or more consecutive nights to receive the 25% off your final stay night. (This discount is applied to the base rate of 1-2 persons in the same unit). Our standard extra person rate is charged for each additional guest in the unit.

The minimum stay period will be strictly observed - with no broken stay periods allowed. The special room rate is now calculated immediately the online booking is confirmed. This total on your confirmation receipt will include any additional guests. Optional extras i.e. continental breakfasts etc. are not included within this total but are quoted separately.

Cancellation Policy

OUR CANCELLATION POLICY - Effective 12 December 2017 onward1. A Non-refundable administrative cancellation fee equivalent to 10% of the total accommodation amount will be charged on any reservation cancelled prior to 30 days of the booked arrival date.2. Any cancellations received within 30 days of the due arrival date will result in the full amount of the accommodation total being charged .i.e. 2 nights @ $245 = $490.00. Non-refundable.3. No-shows: The full amount of the reservation will be charged immediately. Non-refundable.4. Exceptions: Cancellations on behalf of the ferry or flight operators on the due date of check-in will not incur any penalties.5. We recommend all guests have Travel Insurance.

Child Policy

Children are welcome but must be supervised at all times. Children and Infants are $35.00 per person per night.Children under the age of 18 may not occupy a unit alone.

Other

NO PERSON under the age of 18 years may occupy any unit alone. We reserve the right to decline a booking made under these circumstances.

ROOM SERVICE HOURS: - Between 9.00 am and 12 Noon we offer a standard daily room service Guests must allow reasonable access to be given to staff during these times. NO afternoon room service will be available.

All units are offered a daily room service with the exception of CHRISTMAS DAY AND NEW YEARS DAY.