Pathfinder Undertakes Customer Service Project for Major UK Water Utility

18 Jul 2013 12:03

Leading Irish independent management consultancy Pathfinder has been appointed by UK utility Scottish Water to advance the company's customer experience strategy and to develop a new approach in reinstatement activity.

The contract will involve the deployment of a dedicated Pathfinder team who will work on-site in Scotland over the coming months. This is the fifth contract awarded by Scottish Water to the Dublin and Edinburgh based consultancy firm.