In or out: outsourcing in South Australia

Outsourcing of case management of workers compensation in South Australia has failed to live up to its hype

Nineteen years ago, South Australia introduced outsourcing of case management for workers compensation claims. A recent paper by Robin Shaw questions whether this model has achieved its aims, suggesting it has failed to save money or improve service delivery.
In the South Australian system, like in Victoria and New South Wales, workers compensation is publicly funded but privately administered. The regulatory body, WorkCover, sets th...