I'm sorry for the issue you're having. Can you share a copy of the PDF file with us here? We can take a look and see if we spot any issues. Please include in this form a link to this forum, so we have this additional context. Mac-generated PDF files should work file within our service.

I don't see a submission you made using my form link above. I searched for the email address or name associated with your Adobe ID (which you used to post to this forum). Which name or email address did you use when sharing a copy of your file via the above form link?

I don't have an update for you. I'm asking some of my technical team to look at this file.

At this point, my guess would be that there's something about this particular file which doesn't seem to work well with our service. If most files you want to convert are similar, and created from the same source or workflow, then it's possible that our service may not be able to work with your files.