This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

What you will learn

Understand the basic knowledge, techniques and skills needed to develop a Safety Management System and measure its performance Discover how an effective system can reduce costs Learn cost-effective resource planning See how safety risks are managed proactively Explore how to build a positive safety culture within your organization

This course will help participants and organizations understand the function, role and importance of developing and implementing a Safety Management System (SMS).

What you will learn

Understand the basic knowledge, techniques and skills needed to develop a Safety Management System and measure its performance Discover how an effective system can reduce costs Learn cost-effective resource planning See how safety risks are managed proactively Explore how to build a positive safety culture within your organization

Improve understanding of the essential features of leadership Recognize, manage and mitigate threats to avoid undesirable aircraft states Understand the importance of Approach and Departure briefings Increase awareness of the importance of resource management and effective workload management

The course has been designed to instruct and guide students to a more thorough understanding of the English language as it is used in the field of Cargo, focusing of Aviation Freight.

What you will learn

Upon completing this course you will:

Understand different modes of transport available in the shipment of cargo, including their advantages and disadvantages Gain knowledge of commodities that are shipped by air Be aware of the different aspects of airport configurations Gain knowledge of the types of packaging used when shipping goods by air, including customized types of packages Learn about variety of options available in the storage of cargo Understand many of the routing option alternatives that are an everyday occurrence in the shipment of cargo Know about some of the issues that arise when cargo shipments are lost or damaged

Who should attend

All nonnative English speakers in aviation cargo industry Freight forwarders and Cargo Agents personnel operating in the field of air transport dealing with International Transport

Understand your role in cargo security chain Identify possible targets in cargo area Implement and enforce security in your working environment Gain knowledge of the importance of human factors in achieving security Understand the real benefit to you and to prospective employers

Who should attend

All personnel involved in air cargo transport chain Staff working in companies under regulated agent regime Freight forwarders personnel operating in the field of air transport Those required to undergo an Security Awareness course before obtaining an airport access ID

Key topics

Threats to aviation and introduction to cargo security; Importance of implementation of security measures; Catering and mail security; Crime prevention; Recognition and management of treats; Human factors in Cargo security.

Control and supervise an airline station in a self-handled or outsourced environment

What you will learn

Upon completing this course you will have the skills to:

Control and supervise an airline station in a self-handled or outsourced environment Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management System according to industry standards and recommended practices Motivate staff and effectively monitor their performance

Who should attend

This course is recommended for:

Airlines, ground handling and other service providers Airport authorities Ground operations professionals at a supervisory level

Key topics

The importance of Operational and Occupational Health and Safety training Managing risk and the components of Emergency Response Plans (ERPs) The use of SGHA contracts and Service Level Agreements Operational standards in the IATA Airport Handling Manual (AHM) The latest trends in passenger/baggage handling and catering

Review carbon markets, from the first global efforts to address climate change to current regional emissions trading programs.

What you will learn

Upon completing this course you will have the skills to:

Comprehend the nature of carbon markets and their origins in global efforts to address climate change Select the carbon offset program best suited for your organization Identify the economic principles of emissions cap-and-trade policies Use greenhouse gas emissions (i.e. carbon) as a tradable commodity Analyze the regional carbon markets emerging in different parts of the world

Who should attend

This course is recommended for:

Any industry member interested in carbon markets and carbon trading programs

Start with the essentials. Learn everything you need to know to launch a career in the airline industry.

What you will learn

Upon completing this course you will have the skills to:

Know the history, current scale and scope of the airline industry Find out about the multiple operational and business functions of airlines Describe the duties and responsibilities of key airline personnel

Start with the essentials. Learn everything you need to know to launch a career in the airline industry.

What you will learn

Upon completing this course you will have the skills to:

Know the history, current scale and scope of the airline industry Find out about the multiple operational and business functions of airlines Describe the duties and responsibilities of key airline personnel

This module will familiarize you with the general procedures and indicators for a SMGCS operation at night or in low visibility conditions.What you will learn

Improve understanding with the general procedures and indicators for a SMGCS operation at night or in low visibility Describe signage and taxiway using charts and runway markings Improve knowledge of the use of ILS critical area Mitigate contingency procedures

Understand your role in cargo security chain Identify possible targets in cargo area Implement and enforce security in your working environment Gain knowledge of the importance of human factors in achieving security Understand the real benefit to you and to prospective employers

Who should attend

All personnel involved in air cargo transport chain Staff working in companies under regulated agent regime Freight forwarders personnel operating in the field of air transport Those required to undergo an Security Awareness course before obtaining an airport access ID

Key topics

Threats to aviation and introduction to cargo security; Importance of implementation of security measures; Catering and mail security; Crime prevention; Recognition and management of treats; Human factors in Cargo security.

This training is designed for staff of Airlines and freight forwarders, intending to adopt e-AWB at countries where MP4 or MC99 has been signed and local customs has e-Customs modernization program in place as well as another stakeholders - Shippers, Export & Import customs, Ground handling agents (GHA) and Customs agents/brokersWhat you will learn

Upon completing this course you will have the skills to:

Acquire necessary knowledge of implementation of e-AWB, core concepts and terminology. Use the technology supporting e-AWB and understand how Standardized messages facilitate communication between the shipper/freight forwarder, carrier and other interested parties. Understand the necessary steps that carriers and shippers/freight forwarders are required to follow in order to successfully adopt e-AWB. Faciliate the steps for implementing e-AWB and ensure that access to resources that will help your organizationare in this are available.

Definition of "e-AWB", describtion of the importance of e-AWB to the Cargo Industry and link between e-freight and e-AWB Identification of the electronic cargo messages for e-AWB and their specific functions Functional specifications for the e-AWB and the steps required to create an e-AWB agreement The process of implementing e-AWB for airlines and freight forwarders

Train your new and existing staff using the first global standard ULD training program, know that your staff have achieved a global standard of competence. Replace ineffective “word of mouth, on the job” training with a reliable, comprehensive ULD training. Support compliance with aviation authorities requirements for training of all persons involved in ULD operations including the training requirements specified in FAA AC 120-85 Sec. 268, 269 Reduce expensive damage to ULD, cargo and aircraft, last minute airside rejections of non-airworthy ULD, and non-compliance with aviation authority requirements.

Who should attend

This is an entry-level course delivered in e-learning format that covers the basic requirements of ULD operations:

Staff from all areas of the industry having any involvement in ULD operations

Key topics

What is a ULD, how do ULD’s work and why are they important

How ULD are designed, tested and certified as airworth Overview of ULD handling principles Identification of different types of ULD

General rules applying to any ULD operations

Forkliftable and non-forkliftable ULD Requirements to be met for a ULD to be airworthy Dealing with damaged ULD Building an airworthy load Cargo nets and textile components of ULD The importance of not guessing

Create an inventory of your company's sources of greenhouse gas (GHG) emissions (e.g., carbon footprint) as an essential first step to assessing risks, reducing emissions and tracking performance. Apply international standard for Green House Gas (GHG) inventories Identify the steps involved in designing and developing GHG inventories Establish GHG boundaries for an organization; identify emission sources and track emissions over time

Who should attend

This course is recommended for:

Anyone with an interest in GHG management, in particular GHG inventory managers, corporate environmental an

Key topics

GHG accounting principles Design and development of GHG inventories Establishing GHG boundaries for an organization Tracking emissions over time, recalculations and establishing a base year Inventory quality management and preparing for verification

Explore the many ground service tasks involved to support aircraft both pre- and post-flight. Jump start your ground services career with concrete knowledge of how to perform day-to-day duties safely and efficiently.

This course supports the training requirements outlined in the IATA Airport Handling Manual (AHM), as well as the IATA Safety Audit for Ground Operations (ISAGO) Aircraft Handling and Loading Functional Training Specifications.

What you will learn

Understand how different airport departments work interdependently Learn about safety and security at the ramp Learn aircraft ground servicing procedures: from loading, cabin cleaning and presentation to aircraft push back Gain knowledge that will benefit you, as well as prospective employers (Airlines, Handling Agents and other ground services providers

Who should attend

This course is a must for anyone interested in pursuing an aviation career with an airline, ground handling company or other Ground Services Providers. Airline, airport and ground handling company staff Anyone responsible for providing aircraft services or involved in ramp operations Civil Aviation Authorities

Comply with requirements to train flight crew and load planners in accordance withIATA DGR. This is an interactive, flexible and cost-effective way for individuals and organizations.

What you will learn

Upon completing this course you will have the skills to:

Identify and classify Dangerous Goods; Recognize and identify DG labels and package specification markings; Be aware of provisions for DG in baggage of passengers and crew; Be familiar with Dangerous Goods emergency response procedures

Control and supervise an airline station in a self-handled or outsourced environment.

What you will learn

Upon completing this course you will have the skills to:

Control and supervise an airline station in a self-handled or outsourced environment Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management System according to industry standards and recommended practices Motivate staff and effectively monitor their performance Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Who should attend

This course is recommended for:

Airlines, ground handling and other service providers Airport authorities Ground operations professionals at a supervisory level

Key topics

The importance of Operational and Occupational Health and Safety training Managing risk and the components of Emergency Response Plans (ERPs) The use of SGHA contracts and Service Level Agreements Operational standards in the IATA Airport Handling Manual (AHM) The latest trends in passenger/baggage handling and catering

Control and supervise an airline station in a self-handled or outsourced environment.

What you will learn

Upon completing this course you will have the skills to:

Control and supervise an airline station in a self-handled or outsourced environment Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management System according to industry standards and recommended practices Motivate staff and effectively monitor their performance Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

Who should attend

This course is recommended for:

Airlines, ground handling and other service providers Airport authorities Ground operations professionals at a supervisory level

Key topics

The importance of Operational and Occupational Health and Safety training Managing risk and the components of Emergency Response Plans (ERPs) The use of SGHA contracts and Service Level Agreements Operational standards in the IATA Airport Handling Manual (AHM) The latest trends in passenger/baggage handling and catering

Knowledge of the travel industry and travel products is important but not enough to secure business sustainability and growth. The customer’s level of satisfaction will influence a purchase or repurchase decision. This objective of this customer service course is to provide essential strategies to ensure that frontline contact with the customer is remarkable.What you will learn

Upon completing this course, you will be able to:

Explain why good customer service is important in the travel industry Define customer service as an integral element in the travel professional’s role List effective “do’s and don’ts” when serving customers via different communication channels State the benefits of developing customer loyalty and strategies for building customer loyalty Identify steps and methods for handling upset customers Relate job performance to workplace stress and recommend coping strategies for travel professionals

A reservation sales agent is the clients’ first point of contact and represents the face of the tourism establishment. The reservation sales agent has the power to set the tone for the customer’s experience.

What you will learn

Upon completing this course you will have the skills to:

Satisfy client needs Encourage guests or visitors to use more products/services, stay longer and return often

This practical course supplies a course workbook which serves as your textbook study to prepare for examination. The course study is designed around carefully designed occupational standards by the tourism and hospitality sector, as followed by the emerit training program. You will choose among six examination sessions to write in and one exam attempt is permitted. Successful candidates will earn the IATA Reservations Sales Agent Course Certificate. An average of 40 hours of study is required for this course.

Build management skills in accounting, negotiation, marketing, and product development through IATA.

What you will learn

Upon completing this course you will have the skills to:

Distinguish a manager's roles and responsibilities within travel organizations Motivate and inspire your employees Develop your negotiating skills Assess your business and learn about special interest travel and tour production