How do I verify my identity?

The Anti-Money Laundering and Counter Terrorism Financing Act 2006, requires TAB to verify the identity of every customer who opens a wagering account. This means we need to verify your full legal name, your date of birth and your current residential address. When you open a TAB account you will ordinarily be sent for verification automatically through one or more electronic verification services (E-IDV).

To do so, TAB collects and discloses your full name, current residential address and date of birth to E-IDV suppliers (such as VIX Verify). These bodies then seek to match your details against records held in your name in various government and non-government databases, such as but not limited to:

Driver licence;

Passport;

Australian Electoral Roll;

Tenancy Roll;

White Pages;

ASIC; and

Credit history records (noting this is not a credit check).

If your information contained in these databases is not up to date, it is possible that we will not be able to verify your identity. The most common reason for this information not being up to date is that you have not updated your address following a move. For example, have you updated your electoral roll details since you last moved? If we have not been able to verify your identity, there are several options open to you:

Contact TAB Customer Contact Centre on 1800 823 888 so that we can discuss alternative ID verification process (such as attending a Retail Venue) with original or certified copies of your identification documents (see below for documentation required);

Contact VIX Verify directly, via their respective websites, to obtain a copy of your credit information, and if necessary, request that they amend any mistakes or errors; or

if neither documents contain the Person’s residential address, the Person must also provide a certified copy of either, a bank statement, NZ government issued notice, or utility bill, no more than 3 months old which contains the person’s name and residential address to:

TAB Account Betting PO Box 248 Albion, QLD, 4010 Australia

Persons not residents of Australia and New Zealand

The only way to verify your identity is to send certified copies of the relevant identification documents with an Account ID Verification Form to:

TAB Account Betting PO Box 248 Albion, QLD, 4010 Australia

3. When do I need to get my ID Documents certified and how do I do this?

Australian Residents Australian Residents only need to certify their identification documents if they wish to mail them into TAB. If you can attend a TAB retail venue in QLD, SA, NT and TAS, simply take the originals along with you to be sighted at the venue. If you intend to mail copies of your identification documents to TAB, you need a certified copy of each document with the original signature of the certifier and a statement from the certifier stating words to the effect of:

"I certify this to be a true and accurate copy of the original document as sighted by me on [insert date]";

provide the certifier's full name, qualification, location and contact number.

Who can certify my documents? Persons authorised by the AML/CTF Rules to certify documents as a true copy of the original include a person who, is currently licensed or registered to practise in an occupation listed below:

Justice of the Peace

Notary Public

Legal practitioner

Accountant (member of ICA, ASA, NIA)

Dentist

Optometrist

Police Officer

Patent attorney

Pharmacist

Physiotherapist

Psychologist

Trade marks attorney

Chiropractor

Nurse

Veterinary surgeon

An officer with, or authorised representative of, an Australian Financial Services Licence holder or Australian Credit licence, having 2 or more years continuous service

Non-Australian Residents Non Residents of Australia must mail the certified copies of their Identification Documents to TAB and the certified copies must have the original signature of the certifier (i.e. not photocopied or scanned after the documents were certified). Key points to note:

You can send us certified copies by mail only (must contain original signature of certifier).

TAB requires International Clients to have their relevant Identification Documents (Primary and Secondary ID) that are not in English translated into English by a translator accredited as a 'Professional Translator' or higher by National Accreditation Authority for Translators and Interpreters Ltd (Accredited Translator). See https://www.naati.com.au for a list of qualified translators near you.

How do I get Identification Documents certified? In order for a copy of your original Identification Documents to be considered as "certified" outside of Australia, it must be certified by:

an Australian Consular Officer or Australian Diplomatic Officer (within the meaning of the Consular Fees Act 1955);

an employee of the Australian Trade Commission who is:

in a country or place outside Australia; and

authorised under paragraph 3 (d) of the Consular Fees Act 1955 ; and

exercising his or her function in that place;

an employee of the Australian Commonwealth Government who is:

in a country or place outside Australia; and

authorised under paragraph 3 (c) of the Consular Fees Act 1955 ; and

exercising his or her function in that place; or

an authorised notary public in the relevant country; or

any other person in a foreign country who is authorised by law in that jurisdiction, to administer oaths or affirmations or to authenticate documents.

The copy provided to TAB must have the original signature of the certifier and a statement from the certifier stating words to the effect of:

"I certify this to be a true and accurate copy of the original document as sighted by me on [insert date]";

a licence or permit issued under the authority of a foreign country (equivalent to an Australian State or Territory authority) for the purpose of driving a vehicle that contains a photograph of the person in whose name the document is issued; or

a passport or a similar document issued for the purpose of international travel, that:

the signature of the person in whose name the document is issued; or

any unique identifier of the in whose name the document is issued; and

contains a photograph and either:

is issued by a foreign government, the United Nations or an agency of the United Nations; and

if it is written in a language that is not understood by the person carrying out the verification is accompanied by an English translation prepared by an accredited translator; and

has not expired; or

a national identity card issued for the purpose of identification, that:

the signature of the person in whose name the document is issued;

any unique identifier of the in whose name the document is issued; and

contains a photograph and either:

is issued by a foreign government, the United Nations or an agency of the United Nations; and

if it is written in a language that is not understood by the person carrying out the verification ‑ is accompanied by an English translation prepared by an accredited translator.

Examples of Primary Non-Photo ID Docs (Non-Australian Residents)

a citizenship certificate issued by a foreign government that, if it is written in a language that is not understood by the person carrying out the verification, is accompanied by an English translation prepared by an Accredited Translator; or

a birth certificate issued by a foreign government, the United Nations or an agency of the United Nations that, if it is written in a language that is not understood by the person carrying out the verification, is accompanied by an English translation prepared by an Accredited Translator.