Opened BitGo account and sent a transfer. No credit details below–TL/DR transferred:no credit

I am having difficulty with my 2FA. You say you sent the code, but I do not get notification on my mobile, nor by email, so am unable to login.

I did make a transaction yesterday through an exchange called QuadrigaCX since they can process $CDN, and have been expecting the deposit to my BitGo of 0.94339623ŁTC. This may have been the activity (deposit) you noticed. I am a noob to this system and just trying to feel my way around. I am waiting for my first trade to settle in my Wallet.Any suggestions? Thanks.+Omaid Faizyar, said about 1 month agoCc: support@bitgo.comHello ,Thanks for reaching out. Could you please let us know if this behavior persists?Best Regards,BitGo SupportTicket: https://bitgo.freshdesk.com/helpdesk/tickets/13362This ticket has been Closed since 28 days 2 hours Reply#13680 Transfer, reported a month agoOn the 9th of September I sent a request to move LTC from my QuadrigaCX accr. to my Bitgo LTC wallet. They say the transfer is complete but I cannot see it, and wish to make another purchase of Etherium and send it to my BitGo. Being a rank noob I am sending this transfer info in the hopes it may prove useful.

You have sent your Litecoin to a Bitcoin wallet. Please use our 'bitgo-cli' tool, located here: https://github.com/BitGo/bitgo-cliYou can use the 'bitgo util recoverlitecoin' command to recover your litecoin. Please note that you will need to install bitgo-cli and use the 'prod' environment, rather than the 'test' environment which is the default.Best Regards,BitGo SupportTicket: https://bitgo.freshdesk.com/helpdesk/tickets/13680, said a month agoHello All:I have tried everything I know to follow your instructions, sadly, without success. Is there someone who can talk me through this?My phone number is 604-922-3113. I am disconsolate and frustrated., said 24 days agoHere is the email chain with QuadrigaCX. Perhaps this can shed some light on the situation.On Fri, Sep 15 at 2:36 PM , you> wrote:

Dear Sirs:I opened an account, funded and purchased some LTC. Following instructions from BitGo, I attempted to transfer the LTC to my wallet.When it didn't show up I contacted them and they have been unable to assist me in recovering it. I am an admitted neophyte in all of this, but would like to make another purchase through QuadrigaCX.Can anyone help the man?

I have to admit I am not understanding it all – please forgive me.You are using Bitgo as a wallet and your wallet address is 3DW3adPsZTQzECXAVHqGpKYZehRdQJti45 – but the transfer you sent is not showing in your wallet, correct?

What have Bitgo said? I know they can be a bit vague in their replies.3511:2948461:59 PM (48 minutes ago)

to QuadrigaCX

Thank you so much for the speedy reply. I used the address from BitGo to effect the transfer, and sure enough it ended up in the wrong place. I was unaware that I needed a separate wallet, and separate address for my LTC. apparently, that address is 37vzRAUcA31dCrnZRCyxUjYKDj4J2ghgNo.Trying to recover the transaction is beyond my meager and noobish abilities.

Question the second would be, do I need a BitGo wallet? My research indicated I needed a medium of exchange (which would be you) and a place to store my crypto (BitGo). Is this correct?I realize I am hopeless at understanding all the intricacies of these sorts of things, and very much appreciate your help

Hi,It is perfectly fine to store your crypto currencies on our exchange rather than an external wallet – we use Bitgo as well for the Bitcoin transactions. It's just a question of personal opinion; if you don't trust the exchange(s) to keep your coins safe, feel free to move them out to an online wallet or offline (on your computer).

However regarding your transfer, you now need to contact Bitgo again and explain you mistakenly sent your Litecoins to a Bitcoin address and they will be able to sort it out for you – I know they do because some of our users do it all the time.I am sad to say there is nothing I can do on my side to recover it and it's all in their hand.Hope this helps

, said 21 days agoIn a direct quote from QuadrigCX reply:

"However regarding your transfer, you now need to contact Bitgo again and explain you mistakenly sent your Litecoins to a Bitcoin address and they will be able to sort it out for you – I know they do because some of our users do it all the time."Apparently this is a common problem. I used your code to effect the transfer, and did so with full faith that I would receive my LTC. Will you help me please?

Omaid Faizyar, said 21 days agoHello,Is the wallet in QuadrigCX's wallet, or your wallet? We can only assist you in recovering cryptocurrency in YOUR wallet. If it is not YOUR wallet, the owner of the wallet will need to use the bitgo-cli to recover the litecoin.Best Regards,BitGo SupportTicket: https://bitgo.freshdesk.com/helpdesk/tickets/13680, said 19 days agoDear Sirs:I used the transfer address you supplied me to transfer the LTC to my BitGo wallet, and was informed it went to my BTC wallet. I was given instructions which I was nable to figure out to remedy the situation. It maay be my advancing age, or simply an obdurate brain for technicalities. The LTC was transferred to you (BitGo), It just never arrived to me. I have since learned that the correct receive address is 37vzRAUcA31dCrnZRCyxUjYKDj4J2ghgNoWould you be so good as to remedy this error, and I will endeavor to send future transactions in the appropriate direction. Thank you for this consideration.Omaid Faizyar, said 19 days agoHello,

Could you please clarify the following:Do you have a BitGo wallet, if so was the Litecoin sent to your BitGo wallet.Ticket: https://bitgo.freshdesk.com/helpdesk/tickets/13680,said 19 days agoI learned that the correct receive address was 37vzRAUcA31dCrnZRCyxUjYKDj4J2ghgNoIn error it went to 3DW3adPsZTQzECXAVHqGpKYZehRdQJti45This is a screenshot of my BitGo.

Omaid Faizyar, said 18 days agoHello,

Could you please answer our previous inquiry? We cannot assist you if you do not answer our questions. If it is your wallet, please use our 'bitgo-cli' tool, located here: https://github.com/BitGo/bitgo-cliYou can use the 'bitgo util recoverlitecoin' command to recover your litecoin. Please note that you will need to install bitgo-cli and use the 'prod' environment, rather than the 'test' environment which is the default.

Best Regards,BitGo SupportTicket: https://bitgo.freshdesk.com/helpdesk/tickets/13680, said 18 days agoI tried everything I could to follow your instructions, downloading both GitHub, and the litecoinrecover tool, and was unsuccessful on numerous occasions. Could you please explain the process in words a 3 year old could understand? It is completely beyond me. Omaid Faizyar, said 18 days agoCc: abdullah@bitgo.comHello,

We have copied our Lead Litecoin Engineer to assist you further.Ticket: https://bitgo.freshdesk.com/helpdesk/tickets/13680#13782 #13680 Transfer, reported 24 days agoReceived instructions from Omaid to bitgo util recoverlitecoin" on 09SEP. Have been spectacularly unsuccessful at figuring out how to do this. Could you pleeeeeeease help me get it sorted? #14263 Tickets #13662,13680 and 1378, reported 10 days agoThese tickets were all created to recover some LTC which was transferred to you from QuadrigaCX. The issue has not yet been resolved (check my LTC wallet) and all 3 tickets closed. The closest I got to resolution is when Omaid F. said he was referring it to your lead LTC engineer Mohammed.It may be only $100, but it's $100 if you know what I mean. QuadrigaCX is trying to get me to dump you in favor of them for storage. When I did my research you were most highly recommended as a supplier of Bit Wallets. Please address this before it all goes up in flames.This ticket has been Closed since 6 days 23 hours Reply