Take note that this is NO SIGNATURE service, meaning parcels are left at your premises provided it is safe to do so. If the delivery driver feels that it is not a safe place to leave your items, a card will be left & it will be taken to your local post office.

EXPRESS SHIPPING

Cost: $9.95 flat rate

Timeframe: 1-3 Business Days* Next day delivery to capital cities & major metro areas.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

FREE IN STORE PICK UP

Cost: FREE for our Melbourne customers

Timeframe: Please allow 24 hours for your order to be processed. Please note this does not apply to “pre order” items, which may take additional times.

Collection: Once you have received your fulfilment email notification, you are welcome to collect your order from our Melbourne store during our below business hours. Please ensure you have a screenshot of your order to show upon pick up.

Tracking: “Pack & Track” is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHL’s “Express” service.

Cost: $35 AUD flat rate

Timeframe: 1-2 business days* Next day delivery to Auckland & Christchurch.

* Please note shipments to rural areas may take additional time.

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

Tracking: “Pack & Track” is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING:

For Express Shipping we offer DHLs “Express” service.

Cost: $40 AUD flat rate

Timeframe: 1-3 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

Tracking: “Pack & Track” is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

EXPRESS SHIPPING

For Express Shipping we offer DHL’s “Express” service.

Cost: $40 AUD flat rate

Timeframe: 1-3 business days

Tracking: Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

PLEASE NOTE we are not responsible for import taxes that may be applied by your local customs agent. Please be aware of your countries local import thresholds.

If your country is listed above your order will be sent using Australia Posts trackable “Pack & Track” Service.

Cost: $15.00 AUD flat rate

Timeframe: 5-15 business days

Tracking: “Pack & Track” is a completely trackable service which is "Authority To Leave", meaning that it can be left at your premises without a signature, provided it is safe to do so. Once your order has been dispatched, you will receive a notification via email. Please allow a few hours for tracking information to become available.

If your country is not listed on this page, your order will be sent using Australia Posts “Registered Post” service.

Cost: $20.00 AUD flat rate

Timeframe: 5-15 Business Days

Tracking:Once your order has been dispatched, you will receive a notification via email. “Registered Post” is a non-trackable service which requires a signature on delivery. Tracking information may be available within your destination country via your local postal company.

INTERNATIONAL CUSTOMS INFORMATION

All payments of taxes & duties are soley the responsibility of the customer. Please contact your local Customs Office or government website for further information regarding import taxes which may be applicable to you. We DO NOT take responsibility for charges which may be incurred & we are not able to change the value of items listed for customs.

SHIPPING TERMS & CONDITIONS

Cancellations / amendments:

Once your order has been placed it has therefore begun to be processed & no amendments/cancellations are able to be made.

Shipping timeframes:

The shipping timeframes listed above are from the day your order SHIPPED not the day you placed your order. These timeframes also do not include PRE ORDER items, which have their own specific delivery date.

We take great care of your order, however once it leaves our warehouse it is out of our control. We do not take responsibility for orders which are deemed as ‘Successfully Delivered’, lost in the mail or the incorrect address was entered.

Parcels returned to us:

If your order has been returned to us due to an insufficient address, or being 'unclaimed', you will be required to pay shipping costs for the items to be resent out. If you do not wish for the items to be resent out, we will not be able to return your original shipping cost paid.

We want you to LOVE your magical goodies, that is why we offer a 14 day returns period for our Australian customers & a 30 day returns period for our International customers.

Refunds are returned using the payment method used to purchase the goods.

AFTER PAY - Your payment plan will be cancelled or adjusted & any applicable payments made will be returned to your account.

ZIP PAY - Your payment plan will be cancelled or adjusted & any applicable payments made will be returned to your account.

PAYPAL - The funds will be returned to your account.

CREDIT/DEBIT CARD - The funds will be returned to your account. Please allow a couple of days for them to reappear within your account.

FAULTY GARMENTS

All items are assessed before being packed up safe & sound and sent to their new home. If you believe that your item is faulty, please contact us at HELP@tibbsandbones.com within 24 hours of receiving.

KEEP IN MIND

Please be sure to read item descriptions thoroughly before purchasing. If you require further information on an item, please be sure to contact us HERE. Keep in mind that colours of items may vary slightly on different computer screen displays.