Explore the Fluval Experiences

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rolf C. Hagen Inc.'s relationship with you in relation to this website.

The Website ("Site") is owned and operated by Rolf C. Hagen Inc. ("Hagen"), owner of many brands, including but not limited to the following brands: AquaClear, Catit, Dogit, Elite, Exo-terra, Fluval, Glo, Habitrail, Laguna, Le Salon, Living World, Marina, Nutrafin, Nutrience, Prime, Tropican, Tropimix, Vision, Zoe and all affiliated sub-brands and websites.

The term "Hagen" or "us" or "we" refers to the owner of the Site whose registered office is Rolf C. Hagen, Inc. Montreal, QC H9X 0A2, Canada. The term "you" or "your" refers to the user or viewer of our Site.The use of this Site is subject to the following terms of use:

General

Your use of our Site constitutes your agreement to comply with the following conditions of use. Hagen may change the rules that govern your use of our Site from time to time, and your use of our Site after such changes constitutes your agreement to follow the rules as changed. In addition to changes in the rules, Hagen may change, edit, delete or revise portions of our Site at any time without notice.

Site Contents

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel," and arrangement of such Content contained on the Site is owned, controlled, or licensed by or to Hagen and is protected by trade dress, copyright, patent, and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Hagen's express prior written consent.Access to and use of our Site are solely for your personal information, education and communication to Hagen. You may download, copy or print the contents of our Site for your personal use only. No right, title or interest in any of the contents of our Site is transferred to you as a result of any downloading, copying, printing or use of our Site.

Your Use of the Site

You may not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. Hagen reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Hagen server, or to any of the services offered on or through the Site, by hacking, password "mining" or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of Hagen, including any Hagen account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or Hagen's systems or networks, or any systems or networks connected to the Site or to Hagen.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Hagen on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of Hagen or others.

Other Terms and Conditions

Additional terms and conditions may apply to specific portions or features of the Site, including contests, promotions or other similar features, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable representing that you are of sufficient legal age to use or participate in such service or feature. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

Hagen's obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

Hagen may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Hagen makes no commitment to update the materials on the Site with respect to such products and services.

Accounts, Passwords and Security

Certain features or services offered on or through the Site may require you to open an account (including setting up an Hagen ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Hagen immediately of any unauthorized use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Hagen or any other user of or visitor to the Site due to someone else using your Hagen ID, password or account.

You may not use anyone else's Hagen ID, password or account at any time without the express permission and consent of the holder of that Hagen ID, password or account. Hagen cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Site Updates

Hagen undertakes no obligation to update, amend or clarify information on our Site. No specified update or refresh date applied in our Site should be taken to indicate that all information on our entire Site has been modified or updated. Please remember when reviewing information on our Site that such information may not represent the complete information available on a subject. In addition, subsequent events or changes in circumstances may cause existing information on our Site to become inaccurate or incomplete.

News releases contained on our Site are dated to indicate the last time such information was modified by Hagen. No other specified date or refresh date applied in our Site should be taken to indicate that information contained in archived press releases was updated past its initial publication date. Hagen undertakes no obligation to update, amend or clarify previously published press releases. It is the users responsibility to insure that information obtained from our Site has not been rendered inaccurate or incomplete by subsequent events.

Product Information

Products of Hagen and its brands are sold in Canada, United States and in more than 100 countries worldwide through retailers, distributors and licensees. Availability of any products displayed or described in this site is subject to the supply of each particular retailer, distributor or licensee. All descriptions of products are subject to change at any time without notice at the sole discretion of Hagen.Hagen provides access to Hagen international data and, therefore, may contain references or cross references to Hagen products, programs and services that are not announced in your country. Such reference does not imply that Hagen in your country intends to announce such products, programs or services.

Not all of the products shown on the Site are available in all markets. Hagen is not responsible for the consequences of importing, even for personal use, any product into a particular country.Actual product and/or packaging may differ slightly from what is shown on the Site.Hagen reserves all rights that are not expressly granted herein.

Typographical Errors

In the event a Hagen product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Hagen shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Hagen shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Hagen shall issue a credit to your credit card account in the amount of the incorrect price.

Trademarks and Copyrights

Unless otherwise indicated, all product and service marks and logos displayed on our Site, including but not limited to text, design, graphics, interfaces, or code and the selection and arrangements thereof is copyrighted as a collective work under Canadian and other copyright laws, and is the property of Hagen. The collective work includes works that are licensed to Hagen. All trademarks, service marks, and trade names (collectively the "Marks") are trademarks or registered trademarks of and are proprietary to Hagen.

User Comments and Other Submissions

Please note that all comments, feedback, ideas, suggestions or other information submitted or offered to Hagen on or via our Site or otherwise (collectively "Submissions") shall be and remain Hagen's property. Any such disclosure or offer of any Submissions shall constitute an assignment to Hagen of all worldwide rights, titles and interest in all intellectual properties in the Submissions. Thus, Hagen will own exclusively all such rights, titles and interests in any Submissions, and shall not be limited in any way in its use, commercial or otherwise, of any Submissions. Hagen is and shall be under no obligation to maintain any Submissions in confidence, to pay any compensation for any Submissions, or to respond to any Submissions.

Disclaimer and Indemnity

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, OUR SITE, ALL CONTENTS OF OUR SITE AND ALL SERVICES OFFERED IN CONNECTION WITH OUR SITE ARE PROVIDED ON AN "AS IS" BASIS, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HAGEN DISCLAIMS ALL WARRANTIES OF ANY KIND IN CONNECTION THEREWITH, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, HAGEN DOES NOT WARRANT THAT YOUR USE OF OUR SITE, OR THE OPERATION OR FUNCTION OF OUR SITE, ANY COMPONENT THEREOF, OR ANY SERVICES OFFERED IN CONNECTION THEREWITH, WILL BE UNINTERRUPTED OR ERROR FREE; THAT DEFECTS THEREWITH WILL BE CORRECTED; OR THAT OUR SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH HAGEN ENDEAVORS TO PROVIDE CURRENT, ACCURATE AND RELIABLE INFORMATION ON OUR SITE, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY, RELIABILITY OR ANY USE OF INFORMATION ON OUR SITE. YOU ACKNOWLEDGE, BY YOUR USE OF OUR SITE: (1) THAT YOUR USE OF OUR SITE IS AT YOUR SOLE RISK; (2) THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE; AND (3) THAT HAGEN SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF OR INABILITY TO USE OUR SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS AND/OR LOSS OF OR DAMAGE TO PROPERTY, EVEN IF HAGEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE TO INDEMNIFY AND HOLD HAGEN HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING ATTORNEY FEES, ARISING FROM OR RELATED TO YOUR USE OF OUR SITE.

Privacy Policy

Hagen's Privacy Policy applies to use of this Site, and its terms are made a part of these Terms of Use by this reference. Additionally, by using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
Links to Other Sites and to the Hagen SiteThis Site may contain links to other independent third-party Web sites ("Linked Sites"). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Hagen's control, and Hagen is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.

Limitation of Liability

Except where prohibited by law, in no event will Hagen be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Hagen has been advised of the possibility of such damages.

If, notwithstanding the other provisions of these Terms of Use, Hagen is found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, Hagen's liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against Hagen (but not including the purchase price for any Hagen products), or (2) US$100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

Indemnity

You agree to indemnify and hold Hagen, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys' fees), made against Hagen by any third party due to or arising out of or in connection with your use of the Site.

Violation of These Terms of Use

Hagen may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Hagen's rights or property, or the rights or property of visitors to or users of the Site, including Hagen's customers. Hagen reserves the right at all times to disclose any information that Hagen deems necessary to comply with any applicable law, regulation, legal process or governmental request. Hagen also may disclose your information when Hagen determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.

You acknowledge and agree that Hagen may preserve any transmittal or communication by you with Hagen through the Site or any service offered on or through the Site, and may also disclose such data if required to do so by law or Hagen determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of Hagen, its employees, users of or visitors to the Site, and the public.

You agree that Hagen may, in its sole discretion and without prior notice, terminate your access to the Site and/or block your future access to the Site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the Site. You also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Hagen, for which monetary damages would be inadequate, and you consent to Hagen obtaining any injunctive or equitable relief that Hagen deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Hagen may have at law or in equity.

You agree that Hagen may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.

If Hagen does take any legal action against you as a result of your violation of these Terms of Use, Hagen will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to Hagen. You agree that Hagen will not be liable to you or to any third party for termination of your access to the Site as a result of any violation of these Terms of Use.

Termination

This Agreement is effective unless and until terminated by either you or Hagen. You may terminate this Agreement at any time. Hagen may also terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to our Site if in Hagen's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Hagen, you must promptly destroy all materials downloaded or otherwise obtained from our Site, as well as copies of such materials, whether made under the terms of this Agreement or otherwise.You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of Quebec, Canada without regard to its conflicts of laws provisions and all litigation must occur within Quebec.

THIS NOTICE MAY BE AMENDED FROM TIME TO TIME. CONTINUED ACCESS TO THE SITE IS SUBJECT TO THE TERMS THAT APPLY AT THE TIME OF ACCESS. IT IS THEREFORE YOUR RESPONSIBILITY TO INFORM YOURSELF OF THE CURRENT TERMS OF THIS NOTICE.

RETURN POLICY

Merchandise Return

To make a return, please call (Customer Service Order Desk (Order Inquiries ONLY) : 1-855-347-2787 ) or email us with complete details and reason for return request. All returns must be authorized by our customer service representatives within 30 days of delivery. No returns will be accepted if the product has been opened from original packaging or has been used (no altered parts will be accepted or credited).We refund the value of the products only upon receipt of the product. Customers are responsible for original and return shipping costs unless item arrived damaged.

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HAGEN PRIVACY POLICY

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever,

without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

To send periodic emails. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Do we disclose any information to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.