We all realise that Aldi is the EasyJet of the supermarket world (Report, 1 July), but most shoppers do not realise how basic its services are and how this impacts on the disabled. Aldi sells food cheaply but does not offer any of the services normally found in supermarkets such as papers, stamps etc, making them more like the old wholesale warehouses that used to sell to the public.

Being disabled, I have have been unable to find wheelchairs or seating at Aldi. In my experience, checkout assistants do not normally help people to pack at the checkouts. They seem to be paid on how fast they scan the goods and cannot scan and pack as they process the items. Some assistants try to help; others do not. It's obvious why people shop at Aldi, but I'm not sure it should be compared to other fully featured supermarkets. It changes its products frequently and something you like may not be there next week – and it has a very limited range of vegetarian food.Phillip BrownWestbury, Wiltshire