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Fidelity National Home Warranty (FNHW) has been serving homeowners for over 20 years. The company began as Alliance Home Warranty in 1995 and was later acquired by Fidelity National Home Warranty in 1998. In 2000, the company acquired the Chicago Title, that had Chicago Home Warranty as a part. 2001 saw the two companies merge as one under the Fidelity National Home Warranty. The company operates in Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Missouri, Nevada, Oregon, Texas, Utah, and Washington.

Warranty products and other home solutions are the main services offered by FNHW. The company also has a host of marketing tools intended for real estate professionals. The company’s official website can be used to collect information about the products and services. Users can get free quotes, sign up for plans and subscribe for newsletters all through their website.

The company's home warranty products come in the form of three plans.

Standard plan coverage for

Single Family

Townhouse/ Condominium

Mobile home

Duplex

Triplex

Fourplex

Guest house (under 750 sq.ft)

Guest house (over 750 sq.ft)

Comprehensive plus plan coverage for

Single Family

Townhouse/ Condominium

Mobile home

Duplex

Triplex

Fourplex

Guest house (under 750 sq.ft)

Guest house (over 750 sq.ft)

New construction plans

New construction standard plan

New construction comprehensive plan

All these plans are for homes under 5000 sq.ft. For homes that are larger than that, you will be required to speak with the company executives directly. Prices for these plans can be obtained on the company's website.

Reviews & Ratings

Edwin Louis Jostmeyer Reno - NV11-27-2017

Edwin Louis Jostmeyer Reno NV
Posted On
11/27/17
Review No. 118886

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I have had fidelity now for about 4 maybe 5 years and I have to say so far so good, i have had A/C leaks, Stove issues, Washing machine and dryer problems a bad toilet leak they did not cover the damage from the leak which was like 3k but they did cover everything else including a new toilet, a nice one, so not perfect but very good.

# 118886

Holley Houston - TX10-21-2017

Holley Houston TX
Posted On
10/21/17
Review No. 117454

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Don’t expect much from this company. They will not help you in the event something major goes out (like your AC unit). They say they cover “repairs,” but will use parts other than what your system needs calling these parts “modifications,” which convientnly they do not cover. When asked why they can’t just use parts that match my system, they say that’s not who they “contract” with. They also use the worse contractors who incorrectly diagnose the problems your system is having. They are basically useless and you will have to spend a lot of your own money to fix any problem that might occur with your home. Very unprofessional company who do not put their customers first.view less

Don’t expect much from this company. They will not help you in the event something major goes out (like your AC unit). They say they cover “repairs,” but will use parts other than what your system needs calling these parts “modifications,” which convientnly they do not cover. When asked why they can’t just use parts that match my system, they say that’s not who they ... view more

# 117454

Maria Chandler - AZ10-12-2017

Maria Chandler AZ
Posted On
10/12/17
Review No. 117091

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AC went out August 31,2017 its now October 11, 2017 and I have been out of our Arizona home due to these people giving me the run around! Will not renew worst mistake ever dealing with these people!!!! Do not waste your money or time! I have contacted the BBB

# 117091

Dominique Los Angeles - CA09-18-2017

Dominique Los Angeles CA
Posted On
09/18/17
Review No. 116239

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Rude customer service flat out. I will not be renewing.

# 116239

Noneya Bizness Chandler - AZ08-30-2017

Noneya Bizness Chandler AZ
Posted On
08/30/17
Review No. 115639

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I have been living with no AC in the middle of summer for over a week! These people are idiots and didn't even care to fix the problem. They finally got sent the request in which I gave them a week ago. Do NOT take this warranty company. They only leave you depressed and sweaty! I don't leave reviews ever! But you should know to not go near this company that doesn't care about you and helping fix a MAJOR issue! Zero stars! view less

I have been living with no AC in the middle of summer for over a week! These people are idiots and didn't even care to fix the problem. They finally got sent the request in which I gave them a week ago. Do NOT take this warranty company. They only leave you depressed and sweaty! I don't leave reviews ever! But you should know to not go near this company that doesn't care about you and helping ... view more

# 115639

laura Jacobs Romeoville - IL08-25-2017

laura Jacobs Romeoville IL
Posted On
08/25/17
Review No. 115245

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if I could give this company ZERO stars I would! They are completely unprofessional and completely stink at customer service. I purchased a home in June 2017. My Realtor ( who is a complete moron too and is VERY close to me filing against his E&O over this) said at closing he ordered the home warranty that the seller paid for. 2 weeks after closing, my ice maker on my fridge acts up. I call the number on the pamphlet my agent gave me. Fidelity, who i am told bought out the company my agent ordered the policy through- has no idea who I am or who my agent is. No record of a warranty being ordered. My realtor "never ordered anything" ( basically saying my realtor was lying) I am obviously annoyed by this. I am told this "will be looked in to" since someone has the $600 check. Fast forward through MULTIPLE calls and no call backs, I find that the check came back to the title company. The Title company contacted them and received the wrong address to re-send the check. Then it became " we have no idea what that address is" sure enough, it is an address registered to the previous home warranty company that supposedly no longer exists. My title co. stops the check and sends AGAIN to what is to be the correct address. It is overnighted. I am out of town for a week and call today to follow up. They took over a week to open the overnighted envelope and order the warranty. Now the sales person tells me after explaining my headaches and what I went through the past month & 1/2 says " are you having an issue is that why you are calling"? and proceeds to ask questions. Then she drops a bomb and says "well since we are past the 30 days mark, we have to put your account on hold for 30 days for any claims" completely frustrated that I will have to wait another month to get this fixed, she proceeds to tell me that " oh and the complaint you have now will not be covered since you said this happened right after closing and the policy was not active until yesterday" What!!??? after talking with a very rude supervisor who let me explain all over again, proceeded to be very loud with me over the phone and actually had the nerve to raise her voice at me! We finally ended with " send my money back to the title company & I will order a policy through someone else" and " you will be getting Sh...tty reviews from me because this was not fair and you are a bunch of systers"view less

if I could give this company ZERO stars I would! They are completely unprofessional and completely stink at customer service. I purchased a home in June 2017. My Realtor ( who is a complete moron too and is VERY close to me filing against his E&O over this) said at closing he ordered the home warranty that the seller paid for. 2 weeks after closing, my ice maker on my fridge acts up. I call ... view more

# 115245

Matt West Los Angeles - CA08-11-2017

Matt West Los Angeles CA
Posted On
08/11/17
Review No. 114268

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Fidelity is awful. I have now been on hold for an hour and once I did speak to Angelo from Authorizations, he was terribly rude. It seemed like the last thing he wanted to do was be on the phone doing his job. I had to wait three weeks for someone to tell me that there was no shower head available for my shower. Slowest service ever.

# 114268

Rob S Phoenix Area - AZ08-06-2017

Rob S Phoenix Area AZ
Posted On
08/06/17
Review No. 113938

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I've never had a better warranty experience with any product! My home warranty was provided when I purchased my home. I will definitely be renewing my warranty for years to come. I had an AC issue and I have an infant in my home. The repair company was there within the hour and repairs were completed within an hour of that. My home is cool, my baby is safe and my family is happen.

# 113938

David Owens Los Angeles - CA08-04-2017

David Owens Los Angeles CA
Posted On
08/04/17
Review No. 113858

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I wish I could give them 0 stars! This company moves like snails and has terrible customer service. Every time I call, I hold for about an hour and then speak to someone who really doesn't seem to care, like Michelle from authorizations, that my AC has STILL not been fixed in 90 degree weather. This has been a waste of time and money.

# 113858

Jay fairfield - CA07-19-2017

Jay fairfield CA
Posted On
07/19/17
Review No. 112868

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I am currently on hold going 43 minutes now. Our AC went out in triple digit heat. When I called for service, they were unable to find a repair person at all; high call volume. They suggested that I call around myself. I did. When I call to get reimbursed (still on hold by the way),Im fed the line, "why did I use service without asking them first?"
I called another number using a different phone pretending to be a new customer. My wait was less than 2 minutes.
If I pay you to help me and you send me looking for help myself... Im still on hold 50 minutes guys. I tried using a different phone explaining that we have the receipts for what turned out to be a simple fix and only seek that which we spent to bring the unit back in working order. Not the amount of money it cost since we left our house and had to stay with a friend, NOT the money I spend dining out because it was unthinkable to cook in 98 degrees: just the amount to repair.
I am completely and utterly done with this company. I have been with them for 5, yes 5 years and this is the treatment we receive the first time we ask them to pay. Complete disrespect and disregard of others time. I am still holding by the way 60 minutes!!!!view less

I am currently on hold going 43 minutes now. Our AC went out in triple digit heat. When I called for service, they were unable to find a repair person at all; high call volume. They suggested that I call around myself. I did. When I call to get reimbursed (still on hold by the way),Im fed the line, "why did I use service without asking them first?"
I called another number using a ... view more

# 112868

Denise Willis Olympia - WA06-03-2017

Denise Willis Olympia WA
Posted On
06/03/17
Review No. 110654

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We have had more than a few claims each year for the past 3 years. Each claim was handled very well, though unfortunately for us many have been right before a weekend, and it has been difficult finding repair providers as quickly as we would have liked. Fidelity tends to respond and follow through with whatever they promise including providing reimbursement in a timely manner for a big claim.

# 110654

Kathy Dowdy Dallas - TX05-30-2017

Kathy Dowdy Dallas TX
Posted On
05/30/17
Review No. 110528

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I have had issues with my A/C for over 2 1/2 months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem. This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable). After 3 hours the tech said what I knew all along that I need a new A/C. I found a very qualified contractor that quoted me almost half off of what the emergency repair company did and they have declined an "outside" contractor to do the work. They would prefer to send one of their own - one that will put a band-aid on the issue and not do the right thing. I have even more secondary damages now and have already spent $1,500 to fix the secondary damage from two months ago that they do not cover. Biggest scam I have ever dealt with...had just renewed only because I knew that the issue wasn't really fixed. Stay far away from this company for your own sake!!view less

I have had issues with my A/C for over 2 1/2 months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem. This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable). After 3 hours the tech said ... view more

Our propane heater went out, we called Fidelity, they immediately set us up with a repairman, both experiences were professional and helpful. The repairman installed the new heater better than the pre-existing unit. After the installation, it was discovered that the unit was for natural gas (the box did not designate what gas) when I called back to Fidelity, there was no argument, but again professional and helpful people, they reordered a part, installed it and it works great! view less

Our propane heater went out, we called Fidelity, they immediately set us up with a repairman, both experiences were professional and helpful. The repairman installed the new heater better than the pre-existing unit. After the installation, it was discovered that the unit was for natural gas (the box did not designate what gas) when I called back to Fidelity, there was no argument, but again ... view more

# 110443

MPN Plano - TX05-22-2017

MPN Plano TX
Posted On
05/22/17
Review No. 110352

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Satisfied with our first service call, and repair. no painful arguing over the required repairs or cost like other companies. Wished to receive a breakdown of out of pocket costs, or an invoice. Was erroneously charged twice for service fee, but was refunded later.

# 110352

Sreeram Parupudi Friendswood - TX05-22-2017

Sreeram Parupudi Friendswood TX
Posted On
05/22/17
Review No. 110333

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Customer for over 6years. Great customer service. Never had to call twice. Never denied service for what was suggested by the repairman. It is one of the few companies that cover salt water pools. No issues with pool coverage as well.
It may be helpful to know that the comprehensive coverage doesn't include W/D but is an addon option.
Overall great home warranty company. No plans to change unless moving out of the area. view less

Customer for over 6years. Great customer service. Never had to call twice. Never denied service for what was suggested by the repairman. It is one of the few companies that cover salt water pools. No issues with pool coverage as well.
It may be helpful to know that the comprehensive coverage doesn't include W/D but is an addon option.
Overall great home warranty company. No ... view more

# 110333

Joe Sherwood - OR05-20-2017

Joe Sherwood OR
Posted On
05/20/17
Review No. 110305

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Called in the afternoon with leaking hot water tank. Spoke with plumber at 5pm and by 10am next morning a new hot water tank was installed. Polite service department, helpful and understanding of a frustrating situation. The contractor took all the necessary information, had the plumber out, they were polite, professional, clean and got the job done.

Thank you, we'd sign up again tomorrow if warranty was due and plan to when the time comes!view less

Called in the afternoon with leaking hot water tank. Spoke with plumber at 5pm and by 10am next morning a new hot water tank was installed. Polite service department, helpful and understanding of a frustrating situation. The contractor took all the necessary information, had the plumber out, they were polite, professional, clean and got the job done.

First time to make claim when water heater when out. Able to get through immediately on phone. Had plumber out that morning and repair done promptly and well. Very positive experience.

# 110294

Becky A Edwards Henderson - NV05-03-2017

Becky A Edwards Henderson NV
Posted On
05/03/17
Review No. 109924

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So far, I'm pleasantly surprised at their response and service. Had to have two item replaced with new. No hassles; no questions. Repairman said it needed to be done and it was done. Will go to them first when warranty runs out for a quote.

# 109924

Murali Chintaman Plano - TX04-20-2017

Murali Chintaman Plano TX
Posted On
04/20/17
Review No. 109617

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I have been with Fidelity for the past 7 years and they are the leaders in handling claim service and ensuring maximum customer satisfaction.

# 109617

Jose Fleites Phoenix - AZ04-06-2017

Jose Fleites Phoenix AZ
Posted On
04/06/17
Review No. 109381

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So glad I did not pay for this but was offered as part of the home buying process. In one year, we had to open 4 tickets for an AC issue. Each time the company that came out was worse than the previous. We finally hired our own company to determine the issue and they found it in 10 minutes. After that it was a nightmare process. Do yourself the favor and either find another firm or save the money should you need to do a repair. view less

So glad I did not pay for this but was offered as part of the home buying process. In one year, we had to open 4 tickets for an AC issue. Each time the company that came out was worse than the previous. We finally hired our own company to determine the issue and they found it in 10 minutes. After that it was a nightmare process. Do yourself the favor and either find another firm or save ... view more

# 109381

Oscar Northhollywood - CA03-28-2017

Oscar Northhollywood CA
Posted On
03/28/17
Review No. 109260

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I had a water heater leak so I place in a service request. HW arranged a plumbing company to come out the four days. Within 72 hours after their first visit I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical because it's winter and not having hot water is not fun; however, after the plumbing company contacted me the process was hassle-free even though I expected a lot of runaround. So far so good with this warranty company.view less

I had a water heater leak so I place in a service request. HW arranged a plumbing company to come out the four days. Within 72 hours after their first visit I had a new water heater installed; only having to pay the $65 service fee. I was a bit skeptical because it's winter and not having hot water is not fun; however, after the plumbing company contacted me the process was hassle-free even ... view more

# 109260

Vezeau Scottsdale - AZ03-08-2017

Vezeau Scottsdale AZ
Posted On
03/08/17
Review No. 108993

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Useless product. Called to have our microwave's electric controls fixed: Garrett from All Star Appliance Repair said No, too old and it is not a 'functionality'. Asked to have our washer machine fixed; Garrett says no because we wash our socks with our gym clothes and EVERYONE knows that you must wash your socks with towels and because we do not wash our socks with our towels this voids the warranty. I am not making this up. Unbelievable!!! view less

Useless product. Called to have our microwave's electric controls fixed: Garrett from All Star Appliance Repair said No, too old and it is not a 'functionality'. Asked to have our washer machine fixed; Garrett says no because we wash our socks with our gym clothes and EVERYONE knows that you must wash your socks with towels and because we do not wash our socks with our towels this voids ... view more

# 108993

Henry J DeMello Dayton - NV02-28-2017

Henry J DeMello Dayton NV
Posted On
02/28/17
Review No. 108869

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I called because of a water leak around the hot water heater. Fidelity had a repairman out the next morning to take a look at the water leak. The repairman said that the hot water heater had to be replaced. Arrangement's were made to have the hot water heater replaced the next morning. Fidelity called and said that I would have to pay a $150.00 update charge. My house is 12 years old and the only update that was done was a drain pan was installed under the hot water heater and a small piece of pipe connected underneath the gas connection. A nice little rip off!!view less

I called because of a water leak around the hot water heater. Fidelity had a repairman out the next morning to take a look at the water leak. The repairman said that the hot water heater had to be replaced. Arrangement's were made to have the hot water heater replaced the next morning. Fidelity called and said that I would have to pay a $150.00 update charge. My house is 12 years old and the ... view more

# 108869

Ben Huot Fountain Hills Az - AZ02-27-2017

Ben Huot Fountain Hills Az AZ
Posted On
02/27/17
Review No. 108864

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The Home Warranty paid for itself in one event. The Hot Water tank began leaking on a Saturday. By Monday the new tank, shut-off valve and receptical pan were in place. NO COMPLAINTS WHAT SO EVER.

# 108864

Mark U Lyford - TX02-10-2017

Mark U Lyford TX
Posted On
02/10/17
Review No. 108570

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I had a claim for a new house I purchased and the home warranty was included in the closing. My house was found to have termites after the initial termite inspection and the home warranty covered it. There was no in network provider so I was able to use who I wanted and all I had to pay the was the deductible. The company was very fast sending the reimbursement check.