I had a very bad experience at Microcenter and had to return my PC a second time when it was still not fixed and the tech told me to buy another computer. I asked to speak to the store manager and he also was very rude and argumentative. I then heard from the district...

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Anonymous

AnonymousFeb 09, 2016

Hi there, I'm sorry for the trouble. Definitely sounds like a frustrating experience. It sounds like you got things resolved but if I can be of any assistance, please email me...

PC was locking up, had it repaired for $142. Took it home and it did the exact same thing. Took it back and waited over a week. No one called, so I called. He said the PC was sitting there against the wall and he was planning on getting around to it that afternoon. I...

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Anonymous

AnonymousJan 29, 2016

Hi there, Can you email me further details to custrel@microcenter.com and include a copy of this review and your repair order number? Thanks, JamesCustomer RelationsMicro Cent...

I brought my custom PC (not purchased at microcenter) into microcenter for a diagnostics to find out why it was screen tearing , why the bios was messed up and why my PC was freezing while running programs. I was quoted 3-5 days and paid the fee to run the...

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Anonymous

AnonymousDec 07, 2015

Hi there, I apologize for the frustrating time you've had with your unit in for service with us. Can you email me at custrel@microcenter.com with your contact information and ...

I dropped my laptop off at the Sharonville Ohio location on 7/9 to be repaired. The hinge was cracked and I wanted it repaired before it became worse. Nobody was able to give me an estimate when I dropped it off but told me a technician would contact me by the 14th. On...

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Anonymous

MCCustrelJul 23, 2014

Hi alunsforcincinnati,I apologize for the frustrating experience you had with the service department. I am happy to help. If you could email me your repair order details to cu...

Tustin CA store customer service sucks. My husband took his computer in for virus removal on 4/22/14. Service rep said it would be 3 days to the bench and we would get a call on status. Not hearing anything and not being able to call or get response from website, we...

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Anonymous

MCCustrelJun 05, 2014

Hello, I was searching through this site and came across your review. That is definitely a long time not to receive any updates. I would sincerely value the opportunity to con...

i took my computer to micro center to repair a broken screen. they replaced the screen, but also ran a diagnostics on my computer with out telling me and charged me 40$. i was refunded for the diagnostics but my computer does not function properly. it goes to a black...

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Anonymous

AnonymousDec 24, 2012

notice every return note about a complaint about this company always gets what looks like a cut a cut and paste of the same thing.
i doubt anyone would get real help about a...

Frostbite

FrostbiteDec 19, 2012

i havent fixed my old laptop ive decided against it after taking it to another repair shop and the problem would not occur for them. i have since purchased a new laptop, from ...

I left my computer to have the motherboard replaced. This was not a diagnostic test. They were going to find out how much was the part + labor. They asked me for a $30 deposit as "security against their buying the part If I agreed to the price". I declined the service...

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Anonymous

NeverMicroCenterAgainDec 24, 2013

Company exist on scamming people it seems. I think that it is per store and whatever *** manager you get...you get. Almost 0 consistency as far as customer service goes.

My 2-year old HP Pavillion wouldn't boot up, so I took it to MC. They charged $75 for a "diagnostic" fee, then told me I needed a new mother-board and a clean out. I paid it. Got the unit back, same problem. They told me the new mother-board was defective and...

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Anonymous

edongJun 25, 2012

One day I went to MicroCenter in Fairfax, Virginia with my wife and when I was ready to pay and I was behind lined up customers, the manager aproached me if everything is ok, ...

Purchased this laptop on 5/6/10 and within one week the montherboard broke. Had a hard time reaching manufacture, but when i did they wanted me to pay a fee for a rush repair. I had this machine one week. Did not pay for rush repair and received machine back withine...

Micro Center Products and Services

I recently visited the Tustin CA microcenter for a warranty repair. My daughter spilled water on her keyboard 1 week before the replacement warranty expired. She was out of state at the time so we had to wait until she came back to take it in for repair. We had 4 days...

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Anonymous

Straight TalkAug 15, 2012

I realize these comments are well after the event but after tripping on this complaint, I thought you should here some reasoning for both points. The first issue is spilling f...

Anonymous

JoeAug 02, 2012

Calling the cops is bad for business. Your husband must have been extremely hostile and out of control. I applaud microcenter for not giving in to childish tantrums. Acting...