Other day-to-day - Key point of contact for all external (supplier) projects due for delivery into the main M&S website. I managed the expectations of multiple stakeholders including - copywriters, traders, marketing managers and other management in web operations (representing the user of the website). Ran interviews and made key decisions in regard to recruiting for the design/development and production team. Facilitated new processes to improve workflow and reduce costs.

Management (agile) - Over the course of more than 3 years, I worked on a large number of concurrent digital projects. With focus on UX - supported designers and developers with the ultimate goal of delivering - web applications, mobile apps, responsive design (mobile/tablet) marketing campaigns, large (comprehensive) websites and micro-sites.