Wendi Jane: I really disagree with this system. I didn't get a call back at all! It means people have to put their lives on hold waiting to be called. It seems to be another way of putting people off going to the doctors and could even result in more going to A&E instead! Something I thought they were trying to avoid.

Sue Paul Gillard: Not good we have a similar system in The St Michaels practise where a nurse practicaner rings you and she decides over the phone wether your problem warrants you to see a doctor not good at all

Chrissy Morris-Watson: Not sure why the new way of phone calls and the oldway of appointments can't run in conjunction. There are merits to both

Sally Bleathman: I was pleased with the service when I used it but I saw a Doctor who I didn't know. I prefer to see a Doctor who I know and they know me.

Heather Rushton: This happens at my surgery, along with booking appointments in advance. We have a daily duty Dr. who phones back to talk about the problem and whether it needs to be sorted that day.

I've always seen a Dr on that day if I use this system, but I have to wait weeks for a non urgent appointment. Roger is amazed at how often I can see a Dr on the same day. I don't abuse the system and wait weeks for routine appointments.

Nigel Manley: Brilliant idea, you would never get an appointment within the hour. An awful lot of cases can be dealt with swiftly over the phone saving you and the doctor time and travel.

Obviously once you have spoken to the Doctor if you need an appointment it is booked.

Natalie Burrell: So far this system has worked well for me personally - it is so much easier to discuss an issue over the phone than make an appointment - a doctor rang back the same day and referred me to hospital which was necessary on one occasion. You can still have an appointment if you need it as well.

Rebecca Bolton: My surgery has started doing this, I don't like this new way at all. It's going to be too easy for something serious to be overlooked, and drag out the diagnosis process for lots of patients

Rosie Harman-Clews: This is terrible. I have been a patient at Pulteney surgery for many years and previously have only had very very positive things to say about the practice. I am now extremely concerned about this. We are a young family and I worry very much about changing in the service being offered and am worried about the future health impact this will have. Bad news to read.

Rosie Rowe: I wasn't keen initially but it actually worked really well. The doctor rang a few times as I missed his call and got an appointment that evening after work. He also ordered me a repeat prescription straight to the chemist without me coming in

Ruth Randall: It's a sad fact that the good old NHS is not the same, due to lack of funding! There are not enough Doctors to recruit, so surgeries are trying initiatives like this to try and maintain a good service level. As for receptionists, they are all total professionals, who do a great job in very demanding circumstances for very little reward. Frankly they have heard it all before, they are merely trying to match you with the right person. They are the hero's in all this, so please cut them some slack!

Vicky Cloutman: My surgery does this and i called for my daughter(on a fri morning 8am), yes i got a call back and the doctor was great said she should come in....monday morning??? My daughter was in pain over weekend so i ended up calling nhs direct and was seen at the walk in at RUH. Ridiculous!!

Sharon Young: My surgery do this as well, I was shocked at first but iv used it and spoke with my own GP within an hour of phoning, discussed problem on phone whilst I was at work, got a script within 2 hours, i would of had to wait weeks to see my own GP, now thats service

Lesley Parkhouse: what goes around comes around. just like old times. it would have been good if the surgery had let their patients/clients know what and how this 'new' system work will work

Andrew Whiteley: I hope the surgery I use for my family doesn't do this, the GPs there don't seem to be able to help even when you are face to face let alone over the phone!

Siobhan Mitchell: Many poorer people won't be able to afford the phone call and may not have credit on their phone to make a call. Many disabled, especially those with mental health problems, have huge anxiety over making phone calls so they would also not be able to call. They've not really thought this through and looked at the impact it will have on the most vulnerable. They are just doing what's easiest for them!

Lesley-Jayne Escott: Nothing new, Bradford on Avon have had a very similar system for sometime now. It's happening everywhere, seems to be a domino effect going on. Someone else decides whether you see a doctor not you

Lola Clark-Stone: What about people who can't deal with phone calls? I know lots of people that get massive anxiety over calling people!

Mark Rose: Feels like another attempt to deter people from using NHS services. I am not very good at talking over the phone and prefer face to face contact. I also require frequent medication reviews, something I really would rather not deal with over the phone. This is not a one size fits all change, and doesn't allow any flexibility.