Call Center Training Videos

Handling the “Price is Too High” Objection

This training video will provide a very powerful and unique approach to handling “The Price is Too High” objection. You will walk away with a greater understanding of why this objection occurs in the first place and more importantly how to handle it.

Field Sales Training Videos

Sales Cycle is Too Long

This training video will address a very important Sales Challenge – The Sales Cycle is Too Long. The focus of this video is not only on what can cause a sales process to drag out way beyond what was communicated, but more importantly, give you a practical, no-nonsense process to shorten the sales cycle.

The Pigeon Hole Effect – Getting Road Blocked in Your Account

Getting to the decision maker is critical to beating out the competition and winning more sales. The dreaded Pigeon Hole is when a sales person realizes they are not meeting with the final decision maker (DM) then tries to essentially swim upstream by either circumventing the current contact or tries by asking permission to meet with other people. This video will explain why this happens so often and how to avoid the “you can just work with me” response.

Handling The “Price is Too High” Objection

This training video will provide a very powerful and unique approach to handling “The Price is Too High” objection. You will walk away with a greater understanding of why this objection occurs in the first place and more importantly how to handle it.

Retail Sales Training Videos

How to Avoid the “No Thank You I’m Just Looking” Response

This Retail Sales video will focus on how to avoid or minimize the “No Thank You I’m Just Looking” response. There are better ways to engage retail customers than to just use the universal greeting, “Can I help you?” or any variation. Not only will the sales person lose interest or burn out in their job over time due to the constant rejection, but sales growth can easily be stymied because customers are unnecessarily put on the defensive right from the start.

The 4 Customer Shopping Styles – And How to Effectively Sell to Each!

All customers are NOT created equal. To be great at selling in retail, sales associates must match their sales approach to the customers buying style or shopping behaviors. This video will show why it pays to observe a customer shopping style before approaching them. We will then introduce the Four Customer Shopping Styles and how to sell effectively to each of them.

Management Training Videos

Firing an Employee – When Is It time To Cut Bait?

The age-old question for a manager who has a “problem child” or unproductive team member is, “Is it time to fire this person?.” The answer usually lies within the manager. Employee related issues rank in the top 5 concerns that keep managers up at night. This video will make clear how best to address this daunting challenge.

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About Us

GCT is one of the top corporate training and employee development companies providing corporate training, learning and development programs for Call Centers, Field Sales, Retail Sales and Executive Management since 1990. Learn more »