Recent Reviews from AutoNation Toyota Mall of Georgia

Mosses was friendly. We needed to find a new car for our family because we have a baby girl in our family, we wanted something more stable and reliable but reasonable. We stopped by Automation Toyota Mall of Georgia and we bought the car that we need,

Brooke HoangSep 10, 2019

5

Friendly staff; not to pushy

Anthony DasherSep 10, 2019

1

Very dissatisfied! Be aware! Dishonest pricing to get you in! Made a 2 hour trip to get to their dealership after firming up price with Dianelis Lindarte internet sales. We printed the copy with prices and brought it with us.The 2 vehicles we got firm pricing on, that we drove over 2 hours to see and take one home were not the quoted price but $4000 plus over the quoted price even with getting Tony the sales manager involved. What a dishonest racket!! Did I say they knew we drove over 2 hours! I don’t know how they live with themselves! What a disgrace!

Nancy Butina BandaSep 9, 2019

1

Very dissatisfied! Be aware! Dishonest pricing to get you in! Made a 2 hour trip after firming up price with Dianelis Lindarte internet sales. The 2 vehicles we hit firm pricing on and that we drove over 2 hours to see and take one home were not the quoted price but $4000 plus over the quoted price even with getting Tony the sales manager involved. What a dishonest racket!! Did I say they knew we drive over 2 hours! I don’t know how they live with themselves!

BandaSep 9, 2019

5

Friendly, not pushy. Really enjoyed Donte

Shelley ShippSep 7, 2019

5

Very good service from Mr Allen from Autonation Service for my Camrey

Ram TekuriSep 6, 2019

5

(Translated by Google) I was attended by Carla Diaz and I recommend her 100% helped me at all times to get what I wanted and at a reasonable price !! excellent services (Original) Fui atendido por Carla Diaz y la recomiendo 100% me ayudo en todo momento a conseguir lo que queria y a precio razonable!! excellent services

Jose ignacio BascianiSep 5, 2019

5

My husband and I had an excellent experience purchasing our new vehicle... Santa, the sales representative was nothing but outstanding!! We recommend Santa to anyone that wants to make a good deal and having an exceptional buying experience at the same time. Thanks Santa!

Beware shopping at Toyota Mall of Georgia. They are full of receipt. I went to buy a RAV4 XLE after getting an internet price. After getting there they jacked up the price by $3,500 because they had added features (that I didn’t want). They don’t tell you this ahead of time. They get you when you go there. I highly recommend shopping at places that operate with ethics, morals and transparency. Don’t shop at Toyota Mall of Georgia. #Toyota #Toyotamallofgeorgia

Worst experience ever. Terrible service, poor follow up and a lack of any accountability. Would absolutely not recommend. Stay away!

Jeff PedowitzAug 29, 2019

5

I am right now in this place there’s people are working so so so so sweet and very respect full I love ❤️ autoNation Toyota mall of Georgia thanks guys

Shahla M. AhmedAug 27, 2019

5

Get customer service by Jacker

Maria VillagomezAug 27, 2019

5

Very helpful people who went above and beyond to find us what we needed !

Maria CisnerosAug 27, 2019

1

I have a 2019 Toyota that the paint is coming off and no one will call me back

John ChrisleyAug 22, 2019

4

Efficient Service personnel explained in detail procedure and results of service

Robert WashingtonAug 22, 2019

5

Great customer service! It was truly an exceptional experience!

Juan RestrepoAug 19, 2019

5

I’ve never been to a dealer where they made us feel so comfortable, everything was smooth and Andrew was very transparent with us! No game no hassling.... this was our 2nd time purchasing a new vehicle from them...

Anny B. TavarezAug 19, 2019

5

Traveling through Georgia and was in need of a tire repair. Toyota Auto Nation handled this beautifully and with minimal cost. A couple of weeks later I was traveling through the same area and needed to get my 10,000 mile oil service. Alen Kadiric was a superb service representative on both occasions. Helpful and thorough beyond expectations. Would recommend this dealership to all.

Vicki AAug 19, 2019

5

Chris is always so helpful and professional when I bring my car in.

Susan GlassAug 19, 2019

5

really nice people with the cheapest price

이태욱Aug 16, 2019

5

this is the first time of purchasing the car. It was good experience and I m really satisfied with car and the price.

Lee SeomgyunAug 16, 2019

5

great experience!! will definitely return.

Shannon BrownAug 15, 2019

5

Dianelis was an excellent sales person! She took the time to explain every single feature on the 2019 Rav4. She made the experience less stressful for me.

Paola Solach CardenasAug 15, 2019

5

Dianelis was great! She took the time to explain every feature of the new Rav4. I had gone to World Toyota on Peachtree Industrial and the service was horrible! I called Dianelis and told me to go look for her by Mall of GA. I drove 45 min to get there. Dianelis gave an excellent service. Very friendly. She answered every question and made the time go by fast! I will be recommending her to my friends and family.

Paola CardenasAug 15, 2019

3

The passenger visor failed on my 2011 Camry. Apparently this is a problem for 07-11 Camry?s. There may have been a customer satisfaction campaign to repair this item, but it has expired or didn?t ?apply? to my car. If I can get past this point, I should point out that Autonation has great facilities and an efficient appointment, repair process. We made an appointment, arrived early, they offered a courtesy van to a nearby restaurant and finished the repairs prior to my return.

John GroeningerAug 15, 2019

5

Had a great experience, Christa Cribbs was excellent. Gave her a number that I was comfortable with on a vehicle I was interested in, and without all the back and forth I had been dealing with at other dealership, she got me a deal at the number I wanted. Would have no problem recommending as it has been the best and most transparent experience I have had at a dealership!

Eric TorresAug 14, 2019

5

buena atencion antentos rapides

Mauricio SilvaAug 12, 2019

5

Always great customer service.

Eve BreaAug 12, 2019

4

I like customer service an sales Toyota, but the buying car process is too long.

Georgia Gwinnett CollegeAug 12, 2019

5

I am so grateful to Auto Nation . Last year I went to get car because the car I was driving was literally on its last leg. I still owed money (upside down) and was turned down by other dealers for not having 5000.00. I prayed and decided to try one more dealership and that was Auto Nation Toyota. They got me into a new 2018 but the interest rate was high (due to my credit) They advise pay on time for one year and next year we can get you refinance. I did exactly what they told me . Not only did a I get a lower interest rate, car payment too. I got a bran d new 2020 Toyota Corolla . Praise God. Thank you Delmia and team for sticking to your word.

2020 VisionAug 8, 2019

4

All the staff we worked with on our used car were kind and helpful. Appreciated they were not pushy. The sale price was a little high but we accept that with no haggle sales. The car had a strong musty odor which the service dept did not address adequately, so we're having to use strong air freshener. My other concern was after the sale and within the 5 day/250 mile return window, I had the car independently inspected. I asked the salesperson to negotiate on my behalf to address the legitimate concerns, that we'd be willing to pay for parts. I heard nothing back, not even an acknowledgement of my communications. Left the impression they purposely avoided me during that window.

TrudyAug 8, 2019

5

I would definitely recommend AutoNation Toyota, they have all kinds of programs to help get folks into the car they want for the price they want!! It's my #1 car store!!!

Jennifer RidleyAug 4, 2019

5

Great customer service! Honest and friendly staff!

Sandra Camp MasonAug 1, 2019

5

I made my first car purchase, a Toyota Corolla, from Alex Nunez at Auto Nation (Mall of Georgia). Jon's very professional, knowledgeable, and easy to work with. I'm thankful with Lorenzo too because he helped us and arrived at a fair price for the vehicle and the trade in. I would definitely recommend Auto Nation's to family and friends.

Pilar LeonJul 31, 2019

5

I attend well and quickly I recommend them excellent team

Eduardo RiosJul 31, 2019

5

My experience at AutoNation was a terrific one. I did buy my at the AutoNation Toyota Mall of Georgia and met with David Brinkley who is a sales manager there. If you ever visit this location I would highly recommend you meet with David and he will take care of you and get you an offer you will most likely be very satisfied with. I know for me personally when I purchase another vehicle, that I will be visiting this location again.

Juan Prado-GraziosiJul 31, 2019

5

As always my service visit was am excellent experience, all warranty work completed in a timely manner.

George KleinJul 31, 2019

5

Had a great experience dealing with sales representatives when purchasing our new Camry. The sales person was able to cut the price down to match it with other dealerships farther away from Atlanta. Got a great deal!

Samson BogaleJul 30, 2019

5

Ken was very helpful phenomenal nd very polite he helped me find my car I really liked it I have a great experience over there he did a great great job keep up 👌

Mircaze Elimica DonaJul 29, 2019

5

I had an appointment with a sales person. That person was called away unexpectedly and Dave took over seamlessly and made the whole process painless.

Kenneth VoganJul 29, 2019

5

el buen servicio y atención al cliente

Arturo SantaloJul 28, 2019

1

Had interview set up at 1:00 pm on Thursday for a Sales Representative position. I arrived at 12:30 and introduced myself to one of the Ladies up front. As she told me to have a seat she stated to me that the Sales Manager in charge of interviewing me was in a meeting and as soon as he was finished he would come get me for the interview. Well of course that never happened as I left at 2:15 pm and no one ever came for me. Even after I asked the same clerk up front if he was busy and she told me she’d go get him. On a scale of 10, I would rate them as a 5:10 on terms of crowded/busy. And I also saw what looked like sales managers everywhere going back to work from their meeting. Now I know this is no way helping myself, but if you can’t take care of a feeble ol’ me, are you really taking care of your salespersons? Or everyone underneath them? I traveled over 30 minutes for what I thought was a great opportunity, but I guess that’s what I get for listening to people.

This is the worst buying experience I've ever had. First of all, they wasted my time by setting up our 2nd appointment on the day that the salesman (Mr. David Brinkley) told me AND texted me that the car will be there. When we went to the dealership, the car was not there and he stated that the car has not even left the port yet. That was not the main issue. What made us left the dealership was the rude attitude of Mr. Brinkley's manager. I don't even know his name because we were never even properly introduced. He is the tall bald headed guy with glasses in a white dealership T-shirt. I'm sure Autonation can access the record and find out who he is. He had extremely rude attitude towards us and tried to add dealer options (none installed at that time since the car hasn't even left the port yet) and proceeded to tell me that they are non-negotiable option which is not true. When I tried to tell them I would like to see the car in person before finalizing the deal, he pressured in VERY rude way into making us sign the deposit paperwork with the credit card numbers. He even stated "If you wanna lock in the car, you need to sign it. If you can't, give me hundred dollars or something." It made us feel not only uncomfortable but also made us feel very embarrassed in front of the other customers. They do not care of customer's privacy. We weren't even offered to sit on the desk. We were sitting on the general waiting area where there were tons of other customers waiting. And he referred me as "Bro" the whole time. What kind of salesperson calls his customer "Bro"? Would he refer his customer as "Bro" if I was an older customer? I felt uncomfortable to the point where I feel like I was discriminated. As I mentioned earlier, this made us feel very embarrassed in front of the other people and wanted to leave that place as soon as possible. I definitely DO NOT recommend going to the AutoNation Toyota mall of GA if you are looking at a pleasant buying experience. We went to different Toyota dealership in town the next day where we were treated like how we were supposed to and guess what, we got a significantly better deal on a similar car with very same options, hassle free, no going back and forth, no unnecessary dealer options added, and I got the keys in my hand in less than an hr. Bottom line is I DO NOT recommend AutoNation Toyota Mall of GA. Please take this advice seriously and don't ruin your buying experience.

Daniel LJJul 26, 2019

5

Great job with scheduling my service and getting my vehicle out within an hour. I have a suggestion for your service team. Please always check back lights on vehicles as a routine, since drivers can’t see their rear lights to know when one is out. On our way home from picking up our vehicle from your service area yesterday, a friend was behind us and called to tell us our right brake lights were not working. It would be a great help if you would always check those rear lights when servicing vehicles.

Mary King CainJul 25, 2019

5

My experience was one of the most exciting, joyous, pleasant experience I every had. Everyone that helped me was so amazing and outstanding. They're very good people and they made sure I was satisfied with everything. I give them a 10 star, not a 5 star, but 10. I am so satisfied and amazed. I would definitely tell all my friends about my experiences and who to recommend when they go.

Sebrina Manning-bellJul 24, 2019

4

We really liked the sales guy we worked with- Micheal Burgos. The only downfall is how long it took to get the deal closed but other than that all good.

Elizabeth JonesJul 24, 2019

5

When I drove my vehicle in, I was greeted by a friendly employee by the name of Ken. He was very kind and polite to during check in and out. I was very pleased at how informative he was because I’m not knowledgeable about my maintenance on my 4Runner. He even walked me out to my car and opened the door for me. I’ll be going back to him for my future services!

Thuy TranJul 23, 2019

5

The process was smooth but lengthy. The personnel were very nice and helpful.

Susan BobowskiJul 23, 2019

5

Brad in service was straight up, honest, may have saved me over $200. See Brad if you need help.

Good experience. Took a little more time than expected just sitting around.

Priteshbhai PatelJul 20, 2019

5

Great experience buying a car for our son. Michael was a great salesman and TJ in finance got us a good rate. Have also had my Highlander serviced there and they always get the job done with minimal waiting.

Karen Livsey WalkerJul 19, 2019

1

I came here to get an oil change for my toyota highlander. I booked my reservation online and pricing was $44.99. When I arrived the service adivsor ended up charging me $60 for the job. She never told me why there was a $15 difference. The service advisor also seem to not like her job because she sounded bitter with so many cars the service department was taking in for the day.

Kit HuynhJul 15, 2019

5

I found the Sienna I wanted at AutoNation Toyota Mall of Georgia. I got the price via my bank's car buying service. When I showed up to buy the van, the salesman Marquis Oliver, show me a price for above the price I got from my bank car buying service. It dissappointed me to see some "add ons" that raised the price of the vehicle. I had been led to believe from what I read on the website that that is not the kind of thing that AutoNation engages in. I was happy however, because Marquis went the extra mile to work with me and get me a price that I would sign for. He also helped me out with the price of my trade in. Overall the whole process of working the deal out with Marquis, with the exception of the surprise add on business, went well. My family and I drove home in our Sienna and were quite happy. There were some after the sale issues that I had to follow up with them about that was a little bit long in getting them taken care of, but they got taken care of for the most part. for example the antenna base was broken and I hadn't noticed that when I bought the van. Not only did they give me a free antenna base but they installed it for me. That in itself madw me quite happy and impressed me. This dealership was in a completely different part of the Atlanta metro area then where I lived. I went there because they had the van I wanted and a co-worker of mine had bought four cars from them and had given them the most favorable positive review of them. like I said with the exception of the little add-on thing where they tried to raise the cost of the vehicle, I was quite satisfied with the purchase and the service. If I lived closer I would definitely buy a car or have my vehicle service there in the future.

Jimmy NelsonJul 15, 2019

5

Great dealer to work with👍

Lourdes SotoJul 13, 2019

5

We had a great experience purchasing a vehicle from AutoNation Mall of Georgia. Our sales associate, Andres Llano, was extremely knowledgeable and took time to understand our needs. He even spent 3 hours out of his busiest Saturday to pick up a vehicle that best fit our needs. The sales manager, Wade, made the negotiating process less stressful without all of the back and forth negotiating that typically happens at other dealers. They were able to meet our monthly payment goals with a great price on a new Toyota Highlander. Andres and Wade were able to significantly beat the price of another dealer in the area. Autonation has earned our business and we are telling our friends and family to also choose them when purchasing a car! Thank you for the excellent customer service. Five stars from us.

Dustin PogueJul 13, 2019

5

Prompt, efficient service at all times. Extremely friendly and thoughtful staff.

Aston FordeJul 12, 2019

5

Ralph was grate !!!! He was very helpful and kind he informed us and took us to the process very easy my daughter will be very happy with her new car

Aleida TJul 12, 2019

5

Dave & Chrysta went above and beyond to make our deal! We drove from Warner Robins to purchase our 2020 Toyota Corolla at a great deal. Not to mention they closed at 9 we got there at 8:55 and they waited with us to finish the deal and we drove away with our vehicle at 10:30!! GREAT WORKERS & GREAT PEOPLE!!!

Brandy WilkeyJul 10, 2019

5

They did outstanding job

SurveysJul 10, 2019

5

Excellent serrvice , very nice technician.

Adina&GustiJul 10, 2019

5

Kevin Echols was a pleasure to work with and very fair. I would be happy to to business with him and Toyota Mall of GA again.

Karen Coogan KoertsJul 9, 2019

5

Buena atencion del equipo de personas en ventas de Autonation.

Yuraima Villegas FernandezJul 8, 2019

5

This was a great buying experience! They are very helpful

Javier Lopez CentenoJul 8, 2019

5

My experience here was amazing. The car itself that I purchased was great. But what really set apart my experience was the customer service. The amount of effort the team puts into taking care of its customers is unrivaled. First off, my sales representative, Kevin Kim, was top-notch. He listened very closely to my needs, he answered all my questions very thoroughly and honestly, and he gave me great recommendations based on what I wanted (not just based on what would fetch the greatest profit). He was also very responsive over text, even after I had purchased the car. In addition, the managers I worked with, Anthony and Travis, were very flexible, respectful, and understanding. They strove hard and maneuvered to find the best offering for me. It was far and away the best value I could have ever imagined getting for the van I was purchasing. But I’m not done here….let’s go back to Kevin. He was such a gem to work with, I just have to rave about him more. He went to great lengths to make sure I was taken care of and to keep every promise he made. There was even an informal local program (not through Toyota) where customers could get some free gas for completing a survey, but I waited forever to redeem my gas (almost a year), and the program was actually discontinued in the meantime (it was discontinued because some people grossly abused the system, so the discontinuation was totally understandable, and I wasn’t upset at all because this was just a nice perk, so it’s not like I lost anything.). But to Kevin, a promise was a promise. He insisted on getting me some gas and paying out-of-pocket. Even though I told him repeatedly not to, he absolutely refused to let me get away. I stood in complete shock…mind you, this is AFTER I’d already purchased a vehicle, and I told him I wasn’t buying anything again for a couple years minimum, so it’s not like he had a huge incentive or ulterior motive here. Integrity just meant so much to him. And THAT is probably the most priceless trait a sales employee can have. That is the type of person I want selling me a car! If I was told to create an ideal salesman in a lab, I’d say “Why waste my time? He already exists…just go to AutoNation Toyota Mall of Georgia and ask for Kevin Kim.” Please do yourself a favor and visit this Toyota dealership, and if you can work with Kevin Kim, you won’t walk away disappointed (note: I’m absolutely certain the other sales people at AutoNation are great too, but I haven’t worked directly with anyone, so I can only personally vouch for Kevin).

FarazJul 7, 2019

5

Great dealer to work with. Their selection of cars made finding one on the lot easy. I had done my homework and the negotiations were easy and straightforward. Not the typical car dealer negotiating tactics. All in all a great experience. Never thought I would say that about buying a car.

Robert BrownJul 6, 2019

5

Exceptional dealer with fair advertising and pricing. Bought car last weekend and process could not have been easier. Very satisfied

Jeff WallaceJul 6, 2019

1

rips off woman poor poor service

Sherry DanielJul 4, 2019

5

David was outstanding. Prompt courteous service.

JamesGMJul 4, 2019

5

The service writer was very I'mfriendly. I left my Kindle on his desk and he did not know how to retrieve my name but went to someone who did and he notified me.

Linda StillJul 3, 2019

5

Frederick was fantastic!!!!! We were extremely happy with our experience with Toyota mall of ga.

Dennis DayJul 3, 2019

1

This AutoNation Toyota at the Mall of Georgia has dishonest people working at it. April 2nd 2019, while I was in Iraq working, my wife came into the dealership like she always does to get a oil change on her Rav4. They told her she needed front, rear differential oil changed and transfer case oil change and so she did. When she got home that night and the next morning oil was all over the garage. She took it Beaver Toyota where upon closer inspection of the service ticket they had overcharged for fluids and there is no front differential fluid reservoir, so they charged her $500 dollars for something that didn't exist and now mysteriously the transmission was leaking. My mechanic looked at it and said it looked as if a screwdriver was hammered into the transmission seal. It, of course, leaked out and now the transmission is shot and they say it will be a few thousand to replace. There was nothing wrong with her vehicle till now. Now she afraid to go back to any dealership and does not want anything to do with Toyota. This is unacceptable in my opinion and when I get back stateside I will be pursuing this further. Paul J

Paul JohnsonJul 2, 2019

5

we like FAIZZ because he did so much than good job!! He take time and patient so much for us.he take time to find exactly what car we want took a good care to us! ATHONY make good deal too! take time and patien to picky customer like me. TJ Ly give us more information!! They are taking good service! Thankyou so much you guys!!!

Nga Lam NguyenJul 2, 2019

1

Would have been 5 stars, but was misled during the buying process. Was told I would get scheduled service covered for 4 years or 45k miles at the time of purchase, but after papers are signed, they tell me it's 2 years or 25k miles. Feels like a bait and switch. And then, can't get the customer relations representative to respond to my questions after multiple attempts over several days. Not to mention the add-on "dent protection" for $500 that lists more about what it doesn't cover than what it does. I never wanted that. Typical ridiculously high doc fees too. Good vehicle though. If they honored their word, told the truth, and were more transparent about their fees in the finance office, would have gotten a better review.

Michael HiltonJul 2, 2019

5

the help. I was seen fast. as soon as I got there Noel Bennett had my 2019 Tacoma ready for a test drive. to be honest I liked the service just as much as I did the truck.

Dustin TylerJul 2, 2019

5

Muy buena hasta sándwich cubanos nos traeron 😋 👍🏼👍🏼

Cesar Y Maria RestoJul 1, 2019

5

Dianelis Lindarte excellent customer service. Very professional. Thank you so much for your help. 👏👏👏👏

Oscar GodoyJun 29, 2019

5

Good, fast service delivered as promised!,

Tom BuckleyJun 28, 2019

5

Big ups to Aaron, Anthony, Travis and Jose for going above and beyond last night. After MULTIPLE trips Aaron found the very hard to get new car for us, brought it into our local dealership and made our wishes comes true. Anthony and Travis made the deal we needed and Jose worked out the financing. Everyone made it easy and worked on OUR schedule even though they worked long past quitting time. This is why we always shop there and get all of our service work at MOG Toyota. Thanks guys, you are the BEST!

Doug CarltonJun 27, 2019

1

My car being serviced is great, but I was told after one year of a program that I would be in my truck. Well that was 2017. Also I called to get the details of my contract & was told that I am not in their system. Please be truthful and show me more respect.

Dionne BushJun 27, 2019

5

Kelvin was the best salesperson ever!! I went in there getting an oil change and walked with a 2019 Toyota Corolla!!

DRobinsonJun 27, 2019

1

Worst place to shop for a car. Found out they don’t even do emission tests before selling the car

Devadath ParambathJun 26, 2019

5

They got me what i wanted a black on black rav4. These associates were very professional. we even got to meet the gm of the dealership. God Bless them all

Rosa NavarreteJun 26, 2019

5

Great people. Nice willing to help.They make the car buying experience very easy when you are stressed out. This was my third vehicle with Auto Nation Toyota in Buford

Richard TullisJun 26, 2019

5

Ken was pleasant and explain the services done. It was completed in a timely manner.

Patricia KurigerJun 26, 2019

5

they completed my service in a timely manner

Christine KellierJun 25, 2019

5

Very helpful, responsive and had a great experience with Michael Lee.

Michael leeJun 25, 2019

5

Kevin was very knowledgeable at his job. The entire process was very smooth.

Richard RimpauJun 25, 2019

5

Excelente Servicio. Atendida por Daniel Flores👌

Titi SashaJun 24, 2019

5

Mike was the best! They were really thorough on checking out a vehicle we had purchased to make sure we knew exactly what we were getting into. Very helpful and honest.

Mary FarmerJun 24, 2019

1

they did not and never had the car advertised when multiple phone calls discussing that car were had... the car they tried to switch me too might have been okay except it died on the test drive... Travis the sales manager is scary and needs anger management with his spittle spewing, red faced yelling sales tactics... tried to strong arm me into a car with no features I had requested. TOTAL BAIT AND SWITCH. AWFUL EXPERIENCE. I did not purchase a car.

Karin Anne AlbersJun 24, 2019

5

Appreciate Shannon in the service dept. Work done on my car also seems top notch.

.Jun 24, 2019

5

I brought my Scion back to the dealership due to a recall notice. The appointment was on time, the inspection completed in the time given at the time I arrived and recommendations were made for future maintenance of the car.

Shirley MillerJun 23, 2019

1

Make sure you call before you come in for an “appointment”. Someone drop the ball. I’m from Dallas, GA. I drove 75 miles one way for nothing. They were supposed to order a part and do the service, when I get there no part was ordered. Very inconsiderate. The process on buying the truck was fine, I’ll give them that but make sure you check their cars/pickup/ SUV when buying that way you don’t get in this mess.

Jenn MarieJun 22, 2019

5

The experience was amazing like always. I show up late because a personal inconvenience and they assist me any way.

Violeta Perez-subiatJun 22, 2019

5

Great customer service! Service advisor was super friendly and took time to explain issue and cost.

Debbie Cutler BallewJun 21, 2019

5

Excellent, professional, and quick.

Susan TaylorJun 21, 2019

4

It was nice experience. Fred was exceptional. He knew what we were looking for and he found it.

James ClarkeJun 20, 2019

5

Good experience. Very satisfied. Took care of a warranty issue and provided a rental. Everyone was professional and pleasant.

Jason BrewerJun 19, 2019

5

Great place and team! Specially my seller Dianelis. She did a great job ❤️

Mary GómezJun 18, 2019

5

Friendly staffs, fast and effective service. I will come back again!

Tri LeJun 18, 2019

5

Have had all of our Toyota vehicles serviced here for 14 years.

Martin KealeyJun 18, 2019

5

It was a very awesome experience. I went looking for an older used vehicle and came out with a newer used model. My salesman was simply amazing. Shout out to Ronald and the whole team that made this happen.

Beneida CrespoJun 18, 2019

5

Great Experience buying car, competitive prices and good customer service

Victoria BarskayaJun 11, 2019

5

I came to AutoNation Toyota first time for my Scion FR-S oil change service. Alen Kadiric has impressed me with a great the service. He was very nice, knowledgeable, professional and helpful. I was always with World Toyota but now he changed my mind. Alen is definitely a person who I can trust to take care of my car. I will be AutoNation loyal customer because of this reason!

It was great. Only thing, my tire pressure light was on going in and still on coming out. I had to stop to put air in my tires later that day after my car had just been serviced.

Johanna LoftonJun 10, 2019

4

Technicians were outstanding. Customer service in the Service Department was outstanding. The Shuttle Service that is normally outstanding, left much to be desired. The trip to the mail was fine, especially, since the driver wasn?t one of the normal drivers, but someone they just grabbed off the floor. The return trip was where things went south. The driver apparently went to the wrong entrance. When Catrice called me saying the driver was there. I told her he was not, then she proceeded to argue with me about whether the driver was there or not. It was like she was telling me I must be blind. She then called the other driver, and found he was on the other side of the mall. She said she would tell him to come around. No apologies for treating me like an idiot. 15 minutes later, still standing in front of the mall, I called back. She sent the other driver instead. This driver I am familiar with, and has given me many trips to the mall while my car is being serviced. He rendered his usual outstanding courtesy and professionalism.

Don WilliamsJun 10, 2019

5

Always a pleasure. Kenneth, the Toyota representative, has handled my service with knowledge and professionalism.

Barby07Jun 6, 2019

5

Whom So Ever It May Concern! It was a unexpected buying for my dream car from this Dealer. Actually, I set up a appointment for a test drive with Mr. Andrew Davis on Friday Evening after my work. i went there for only seeing the car and do test drive. After I met with Andres Liano then everything my mind changed after my test drive. I requested to Andrew after the test drive about the deal. he explained all features and advanced technology about TOYOTA HIGHLANDER LIMITED HYBRID. After the conversation He went to His boss and Finance people then gave me the best deal and offer. Finance people introduced me for the protection for GAP Insurance, LEMON Law and future warranty............... Finally, I bought my dream car on that same Day with Mr. Andre's Help and dedication. I am pretty sure that Mr. Andres is a good asset of this Dealer..... Thanks, Koshy George

KOSHY GEORGEJun 3, 2019

5

Andres Liona (my AutoNation sales rep) did an extraordinary job introducing me to my new 4Runner and was really knowledgeable and enthusiastic. And Andres did his best to show me the right 4Runner with the right spec that I desired for the right price, and stayed within the price range that I was expecting through Costco Auto. AutoNation Mall of Georgia has very good customer service and the staff at this location are very passionate about providing the best customer experience and wanting to help you the best they can.

Joseph WootenJun 2, 2019

5

Timely and friendly service and I appreciate them always making time for me!

Kellie YockeyMay 30, 2019

5

The service rep,, Map Mouth , was both courteous and very helpful in explaining the work to be done and the cost plus I was in and out in a very reasonable amount of time.

Alice WatkinsMay 30, 2019

5

Luis and Simon help me to choose a new car instead a used one ! Thank u

Angel FuentesMay 29, 2019

4

Other dealers give much better deal. This is my last visit to AutoNation. Service advisor was very good

Sandeep AgarwalMay 27, 2019

5

Excellent professional service and customer care. I bought six vehicles from them through the years and have them all serviced at this facility. I am highly satisfied with the service I received. I highly recommend this facility to anyone who wants to buy a vehicle or need their vehicles serviced.

Onder SerefliMay 26, 2019

5

Andrew was an excellent sales rep. He contacted us the same day we input our contact info and what type of vehicle we were looking for. He didn’t pressure us into anything and showed us multiple vehicles to try and find the most compatible truck to fit our needs. The buying process was easy and everyone was polite and helpful.

TimMay 25, 2019

4

Automation Toyota was very helpful. I liked the service..

Danna SandovalMay 25, 2019

5

I love coming to this dealership. They treat me like family. I know that coming to a dealership requires time and I appreciate that they take care of me while I’m here and treat me like family. Thank you for being an awesome dealership!!!

GalwayMay 24, 2019

5

Fantastic all arpund

Cire114May 23, 2019

5

Quick and easy, knowledgeable. Did not have to wait to long.

Michelle RobinsonMay 23, 2019

5

My buying experience was very pleasant, all of the people were very nice

Keith MorseMay 23, 2019

1

I have had a HORRIBLE recent experience with this company! I purchased a car here mid-March. Not only did they NOT ever send me my car title, but they failed to register it in the state that I needed them to register it to (North Carolina). I live in North Carolina and have been reaching out to this company (sales associates, general receptionist, finance department, THE MANAGER, and others) for over TWO WEEKS- and no one has returned my calls and messages. My temporary license is now expired and am unable to get a license plate in NC because of the mistakes that they have made. This is the most unprofessional company I have ever interacted with and am furious with their service. I will now have to DRIVE ALL THE WAY DOWN THERE in order to get this issue resolved, as no one is returning my messages or answering calls. This is absolutely UNACCEPTABLE.

BentleyOEMay 22, 2019

5

I had a great experience this time. The young lady that assisted me was very helpful and accommodating I showed up 30 minutes before it's time for them to close. Thanks so much to Hunter the technician that did my alignment he stayed and did the alignment for me! Thank you so much for everything!

Latoya HarrisMay 21, 2019

5

Drove 400 miles to purchase a 2016 F-150 bc it was the specific truck I wanted! Great price, Great people! Highly recommend this dealership. Noel Bennett was my salesman and he did an awesome job!

Adrian BarnwellMay 21, 2019

5

Had an appointment to have my car serviced. Mike took care of everthing. He made sure my car had an oil change and also did a bit of inspection check to make sure everything runs smoothly. I also appreciate that Mike took the time to make sure I understand what's going or what he recommend I should do and does not let the fact that I'm deaf to prevent him from providing excellent customer service. Because of him, I will come back because I know my Scion xB will be in good hands.

Christina ArmstrongMay 14, 2019

5

This young man is very nice and professional for his work and experience.

Warner HuangMay 13, 2019

5

Out of battery power.

James PakMay 11, 2019

5

Shannon was friendly and professional. I will be back to see with any of my future service needs

Mark MarinoMay 10, 2019

5

Our salesperson, Andre Liano, was on top of his game very attentive and courteous

Rock & RollMay 8, 2019

5

Brad Grow is a professional and knows what it is when you have questions very professional

Dennis DalrympleMay 2, 2019

5

The entire process and atmosphere was awesome! I would definitely recommend Auto Nation to friends and family as I already have!

Ms. Leslie Alexander is truly The professional and I am truly blessed with her professionality.

DREAMZ55Apr 30, 2019

5

David Brinkley was a excellent sales person and brand ambassador for his company

Porshia Gaines-mcfarlandApr 30, 2019

5

AutoNation had just what I?ve been looking for for over a year. The sales person (Blessing L.) was very truthful and honest and showed me facts to back up his claims . Also, the manager, (N.M.) who had the final say was outstanding to work with and willing to bend over backwards to satisfy me. They sold me a 2019 Toyota 4Runner TRD OFF ROAD with 4,100 miles for the same price as other dealership were asking for 2018 SR5?s with an average 10,000 miles. I would Recommend AutoNation Toyota Mall of Georgia to anyone looking to buy a Toyota.

Jordan CaranoApr 23, 2019

1

Bought a used 2011 tundra, and I knew with 200+ miles it would need some things, however after having them flush the transmission and check for anything else I was told there was a little valve cover gasket leak and need to look at the spark plugs soon, unknown till I took it to a real Toytoa dealership and having the pros look at it I was told it had a massive leak in the cam craters and it was unsafe to drive due to it could catch fire with the amount of oil leaking on the motor, my point is I know they saw this in the shop and never said a word. 3,700 bucks later it’s fixed and running great. My advice for people looking for a used car/truck go somewhere other than this place.

AustinHApr 18, 2019

5

Very friendly staff. I went in and bought my very first car from a dealer. The process was very smooth and they explained everything. I would really recommend this place. They made sure I left with the car I loved!

Elsy RamosApr 18, 2019

5

Went to get an oil change and it was a great experience! Greeted quickly by a nice service rep who answered all my questions! I would recommend this dealership to friends and family.

Jikeese RuffApr 16, 2019

5

Sales department is great! Simeon was very helpful and found me the right car! If you are looking for a vehicle come see him! He will listen to your needs!!

DavidApr 16, 2019

5

Process was quick and efficient. Gone are the days of spending all day at the dealership. Everyone was pleasant from sales man to upper management.

Ari GoreApr 15, 2019

5

We are very pleased with the service we received and we are loving the new vehicle!!

Dave RayApr 12, 2019

5

Always a good experience. Everyone there is very helpful and courteous. I am glad I bought my first Toyota at Autonation and will continue to deal with them as well as recommend them for any and all that ask.

Thomas PerdueApr 11, 2019

4

My technician (John) did an excellent job replacing the brake actuator. He also gave me some excellent suggestions about another vehicle that I own. Shannon and Devyn are excellent service writers. The parts tech knows a lot about various issues about maintenance of my four Toyota’s. His recommendations helped with my numerous repairs. Thanks for an excellent experience!

RickApr 11, 2019

5

From getting an appointment to getting out of the dealership was a breeze...

1qaz2wsxApr 10, 2019

5

I had a great experience at Toyota Mall of Ga! Alex was very professional. He did everything for my car in a timely manner. He even stayed late when I was running late to pick up my car. He was great!

Brooke Lee ThomasApr 9, 2019

5

Car salesmen was really good honest and did everything to get me the best deal

Jean floresApr 6, 2019

5

Michael Lee was outstanding courteous honest and we greatly appreciate your his attention to detail he provided great service and of course I would recommend AutoNation

Lisa SullivanApr 5, 2019

4

Very good service

Khoa TranApr 4, 2019

5

Kevin Echols did an outstanding job in making the process smooth and without pressure.

Rodney FloydApr 4, 2019

5

The overall experience was fantastic!!! Linda helped us throughout the whole process to buying the car we wanted.

Silvio PallanzaApr 3, 2019

5

Excellent customer service fromMr. Kenneth Burke,Mr. Wade, Mr. Dave, and Mr. Travis. They took their time with me and was very patient as I made my decision on my vehicle. I will surely recommend this dealership to all my family and friends. Great job Toyota AutoNation at the mall of Georgia.

Thelicia SmithApr 2, 2019

5

Very clean and professional service techs. My technician was very friendly and provided and explained to me all the information given to me for the repairs recommended.

Deborah HunterMar 31, 2019

5

If it wasnt for the salesman Hubbard I would have gone elsewhere. He is a credit to your dealership and should be commended on a job well done.

Russell OliveiraMar 28, 2019

5

Worm welcome , Friendly service by Ruben , Great guy to work in sales department

Rinkalkumar GandhiMar 28, 2019

4

Went looking to purchase a new car the other day and was a customer of Kevin Kim’s. He did everything he could to get us the vehicle we wanted and made the buying experience quite nice. It was a long day but a good one. Will recommend to friends.

CabingirlMar 28, 2019

5

Great, prompt service. No ?upselling?. Great communication skills

Bruce CarnigliaMar 28, 2019

5

Great service as always. Can't go wrong with a Toyota.....in my opinion.

Juliana MugishaMar 27, 2019

5

excellent attention from the seller, I would recommend the seller and the dealer

Cristy Palmar FerrebusMar 27, 2019

5

We nice, easy transaction definitely sold the truck. Will buy next vehicle here

Melanie AyersMar 23, 2019

5

Great customer service. Daniel was very helpful and friendly.

Marco GomezMar 22, 2019

5

David Rush is competent and thorough. He fully explains what is being done and answers any of the questions we may have. Maintenance can be so stressful, but David Rush makes it a pleasure.

Linda BellMar 22, 2019

5

Everyone was very helpful.The waiting area was very nice and you could walk around and look at cars and trucks. The service was good and my truck runs good.

Sylvia WrightMar 20, 2019

5

Excellent!! Customer service was impeccable an professional.I will be returning for all my car needs.

George RobinsonMar 20, 2019

5

Truly exceptional! Jacker was amazing at handling my needs and it was so fast and easy. Since it was my first time buying a car and even working with them I was nervous but after Jacker helped me out there is no one I rather have help me than him. AutoNation Toyota, thank you for helping me get the car that I love!

Rosa HernandezMar 19, 2019

4

Routine services on 2017 Tacoma. Service is always fast and friendly. Will be purchasing next new car from them soon

Ralph RamosMar 19, 2019

5

I definitely received prompt service. All areas were excellent beyond measure. Totally satisfied about my service.

Nancy WilsonMar 18, 2019

5

Ken was very helpful and told me everything that was wrong. We were able to get the vehicle fixed and back on the road.

Matthew MillettMar 18, 2019

5

It was great service adviser and everything was qood !!!

Chol ParkMar 17, 2019

5

AutoNation Toyota was great. Tim Petterson was an excellent sales associate, very helpful, kind, and knowledgeable. Tim is a five-star Navy veteran, who you should seek out to buy a car. We are so incredibly pleased with the used car we got.

Tom and Mary McCaffreyMar 15, 2019

5

Good experience overall. Customer service representative was very helpful and friendly.

Melissa DonnellMar 14, 2019

1

I thought my purchase was a good one but, a few miles later my radiator has a crack in it called back its on me is what I was told. $1000 dollars to replace it and had not made 1st payment BEWARE OF THIS PLACE

Ray StennisMar 11, 2019

1

I’ve bought 3 trucks from them in 15 years Last time in they super low balled my trade in which I bought from them 2.5 years ago I’ll never walk in there again

Jamie CMar 11, 2019

5

Thanx sterling , that was easy and so worth it Best Car Salesman

Sade FisherMar 10, 2019

5

Went in for a used car. Left with a new car. Ask for Ruben H.

Melissa. RMar 9, 2019

5

Best place for Toyota cars repair and service in area.

Timir PatelMar 8, 2019

5

My sale associate was awesome. The whole overall experience was great . From my sale associate to my financial associate i could not have had a more informed reps

Lagressa GomilliaMar 7, 2019

5

I had an awesome experience with autonation. I will definitely be sending all friends and family this way. Customer service was amazing. Matthew Kim and Kyle were absolutely wonderful !

Kkurtz0226Mar 6, 2019

4

They were very good with communicating the issue I had with my car. They were very professional and fair about my options.

Seville WorrellMar 6, 2019

5

Everyone was so welcome and nice, I simply have a great time being there. They did a great job getting us in our vehicle. I highly recommend.

Olga KovaltchoukMar 6, 2019

5

My wife and I were driving through the lot looking for a place to park when a man (Michael McKibben) saw that we might need assistance. We stopped and spoke to him a moment regarding our desire to find a spot to park. During the conversation we shared our purpose for the day. Looking for a Tacoma pickup to replace a company vehicle for work. He told us where to park and by the time we parked, he was on his way to greet us as we got out of our car. This began our experience with Michael as we went into the show room. He offered drinks as we sat down and then we started to discuss our needs and desires for a new pickup. Throughout the process, Michael listened and took notes of what we wanted to look at and test drive. Once we decided it was time to start looking at the vehicles he was more than agreeable to do whatever it took to provide that particular vehicle for a test drive. We looked at several in the main lot and asked to see a truck that fit our needs. He went into the showroom and looked up one to match our needs. He then went off to find it and provide it for a test drive. We went for a test drive and Michael was a good resource for information and when he didn't know a particular "feature" he would quickly look it up online and give us the info. We both enjoyed the test drive experience. When we returned to the dealership, we asked to see another vehicle with more features. As he did previously he researched, found and provided another truck for us to see. After a decent time of looking at cost and features, we decided to stick to the truck we had just test drove. Michael stayed with us as the financing portion of car buying began. Never my favorite part of the process, but certainly a necessary part. Michael checked on us frequently and offered drinks if needed. His thoughtfulness and attention to our experience made this process more than just tolerable. We shared some laughs and actually enjoyed TJ (financial) quite a bit. I left the dealership with a new Tacoma and was thankful for meeting both Michael and TJ.

Alfred HawkinsMar 6, 2019

5

Excellent service as always. I live 5 miles from Stone Mtn Toyota but I?ll drive 20 to Auto Nation.

Ron OttemMar 5, 2019

5

Service dept at auto nation is a pleasure, fast and great service thank you to mr, Map he’s was my advisor he’s very friendly and respectful person

Tranhoang140Mar 4, 2019

5

My husband, Jim, and I had a truly exceptional buying experience at AutoNation Toyota Mall of Georgia. Travis, Tyler, and Ken treated us very well throughout the entire purchasing process of our new Toyota RAV4. They were all extremely courteous and professional. I especially want to commend Ken for his excellent customer service. My husband and I have bought many vehicles throughout the years, and Ken is the best salesperson we have ever had. He was polite, professional, and knowledgeable throughout the entire process of purchasing our RAV4 from the moment we walked through the door of the sales room until the moment we drove away with our newly-purchased vehicle. He answered every question we asked about the RAV4 on the lot and during the test drive. He even prepared my cup of hot chocolate for me! My husband and I could not be more pleased with the purchase of our RAV4 through AutoNation Toyota Mall of Georgia.

Michelle McKenzieMar 4, 2019

5

In our 53 years of marriage, we have purchased only ONE new car and we were only looking for a previously owned vehicle, though we knew that AutoNation was affiliated with Costco. However, due to the extreme courtesy and knowledge of Kevin Kim and another employee named Blessing, we purchased exactly the car that we needed and love - a Toyota Camry Hybrid XLE. From beginning to conclusion, the transaction was highly satisfactory. They were both patient, knowledgeable and thorough in their approach. We are extremely happy with our new vehicle and wish to give both of them credit for taking us through the sale. Thank you, Blessing and Kevin!

James and Sue IzettMar 3, 2019

5

great very satisfactory thank you for your business. I hope that we will do business again in the future. Thank you for your time

Dillard J TownleyFeb 28, 2019

4

Recently went in for 20K service at the place where I bought my car. Now that I've moved, it's really far, so I went somewhere else for the 15K service. I can tell you, it's worth the drive for me! Mike, my service consultant, was great, very honest and helpful. I was a bit sad that the "cafe" no longer served food (potato chips just don't hack it). I didn't have an appointment, but the service was really fast anyway. Good day!

Christine HilderbrandtFeb 28, 2019

5

EVERYONE I dealt with was incredible: friendly, informative and helpful. My salesman, Ron, made this experience easy and enjoyable. He is the all time best! This is a dealership like no other.

Barbara FullerFeb 26, 2019

5

Everyone was really nice and helpful during my purchase

Vivianne MoralesFeb 22, 2019

5

Wade Larry is the most pleasant sales person that I have ever met. He keeps to his word. I will definitely deal with him again

Tommy griffinFeb 22, 2019

4

Very easy process for purchasing a new vechile. Only poor thing is that they could have done a better job at the detailed cleaning before they gave me my vechile. There was something sticky on the hand brake and little debris here and there.

Nathaly Ruiz MandujanoFeb 22, 2019

5

I absolutely loved my visit to Toyota Mall of Ga, Jose Figueroa made my visit so easy, was very helpful and knowledgeable. I left overall happy with my purchase and my experience. Would definitely recommend this car dealership to family and friends

I purchased a car from here in 2018, and it was one of the best experiences I've ever had. The entire sales team was so up-front and transparent about their pricing. They also showed a great willingness to be flexible and give me the deal that worked for me. If you like high quality and fairly priced products and you want to deal with sales reps who actually care about your needs, then I STRONGLY recommend doing business with this place.

GeorgiaMan88Feb 17, 2019

5

Bought RAV4 from Auto Nation. Buying experience was great and everyone one involved during the sale was friendly and comfortable.

Naveen GFeb 16, 2019

5

Everyone in the sales department is very friendly and hard working. The showroom is always clean and tidy. If there are ever issues, they are always solved in a timely manner! Great place to buy and service your car!

Shelly_WFeb 14, 2019

4

The sales team is great! They are hard working and very friendly! The showroom is very clean and tidy. This is a great place to buy or service any car!

Shelly WFeb 14, 2019

1

I don't write reviews but i need to for Autonation Toyota Mall of Georgia for their unpleasant, unprofessional, unreliable services render to me, they deserve no stars if possible. I just can't believe how i was treated here, i came here to service my 2012 camry that i bought here 8months ago and a guy came up to me named PRINCE that he can put me in Toyota Camry 2019 XLE with no down payments with less interest that i don't have to pay for service in 5years and all i have to do is give him Good tips after the whole process and do the paper work and we will be done. To my own surprise the folks here want me to sign a paper that says am paying $0 down payment but still want me to pay $2700 for down payment and its not stated in my contract agreement and i ask the manager named JIMI that can I see what am signing and he said NO that he will show me after signing, guess he think i am an illiterate or fool so i disagree to continue, so another guy decide to helped named WADE and he told me i have a valid argument that only few customers will see that mistakes and he sorry and promise to correct it and he will give me 2 gas tank fill up and he tells me to sign those paper work after they correct it and give them the check so that we closed the deal and that i should help them make the sales. I told the him cool and i sign it cos i trust him and think he's helping but getting there the following day with my paystubs cos i didn't have my paystubs with me on monday cos i never planned on buying a car and the guy names Prince walked up to me and said am sorry for yesterday and don't worry about the tip cos they're putting it on your down payment and that's when i walked away om him and TRAVIS decide to help and told me I'll need to add 4k if i want the XLE and thats when i told him i am cancelled based on everything i was told amd the whole down payments and tip issue and changing my car from the features i suppose to be getting. I was there for over 8hours and they're so unprofessional here at all , i drove 50 miles here for 2 days and getting to know that the features he told me the car have is missing and they want to give me SE instead of XLE and when i told one of their manager named TRAVIS he told me i will add additional 4k to my contract and that's how i told them to cancelled the deal, cos there's no honesty and they're not been staraight forward with me and they gave me my check back but i woke up today and noticed they went behind my back and still charge my account for a cancelled deal. Please always check your paper work well because they'll screw you up here and give you a wrong car, even reap you off your money. All the conversations always happen behinds closed door 5 stars for Daniel at the service department for his honesty and his advice about my car

OlaFeb 6, 2019

5

I brought my 2018 Toyota Highlander in for routine service and was done within 30 minutes. I was impressed.

S. ChambersFeb 4, 2019

5

I worked with Ken Brannigan. He was extremely helpful and kind. I really enjoyed working with him

Helen MackFeb 1, 2019

5

They were very helpful and worked with us to get our Prius.

Carol TFeb 1, 2019

2

Very uncomfortable Auto Nation Mall of Georgia will never receive another dime from me or anyone else I know. And I work for a very large company in the Buford area that’s very big on diversity.

XquisiteJan 30, 2019

5

Wonderful. Had a call from David instantly just looking online for a new car. He got me a new2019 Toyota Corolla. Forever grateful

Kenneth OJan 29, 2019

5

My salesperson, Will Sawyers, was very polite and courteous as well as being knowledgeable of the vehicle that I was interested in purchasing. Everyone at the dealership was very friendly and helpful. My wife and I are both Toyota fans and the new Tacoma I purchased will replace my 99 Tacoma. Great vehicles and a great dealership! Thanks Will

David WolfJan 26, 2019

5

one of the best dealer ship to buy your brand new car, excellent service

Johan Valencia BenitezJan 25, 2019

2

Setup an appointment...never once saw the service person I had my appointment with. Drop it off with a different person. My schedule service person did call me about the findings but added a unnecessary comment before I ended the call. Went back to pick my car up and my service person was no where to be found. Stood around for 10 minutes while other service people who knew I was waiting did nothing but look at me like I was crazy. I finally asked the person I dropped my car off to if they could find my service person so I could leave. No one seemed to have his number. Finally, another service person decided to look for my paperwork and keys and check me out. Mind you there were 2 issues I mentioned. Only one was checked out and not...was supposed to get a referral that I didn’t get. Only found out about the referral after reading my paperwork in the parking lot. Paid $70 for nothing basically! Poor service is the reason I stopped going to this location after years and money spent there. Will never return! However, I can say the shuttle driver was very pleasant and was the highlight of this visit!

Adrianne JesterJan 20, 2019

5

I have to say, dealing with AutoNation Toyota Mall of Georgia was an absolute pleasure as a car buying experience. They were friendly and helpful, in a very comfortable environment and there was absolutely no pressure. It helped that we had already found the car we were interested in on their website but even with that, the service we received was incredible. Our sales person was Kevin Eckles and he did an wonderful job of making us feel welcome, comfortable and at ease while answering all our questions and keeping us updated through the process. The only 4 star portion of the visit would be the paperwork which took longer to get completed than I thought was necessary. I could, however, be wrong as I didn't know what had to be done behind the scenes. Kevin wasn't involved in that but did keep us updated as it went through the system. Again, Kevin and everyone at the dealership made buying this car a pleasurable experience for my wife and me. Hmmm, buying a car is a pleasure??? Talk about finding a Unicorn!

DougSmith411Jan 16, 2019

5

Good person he take care well for everybody

M wasimJan 14, 2019

5

This dealership is very customer oriented and the sales person and his team would like to help customer to make a purchase.

CummingBuyerJan 10, 2019

5

Chris once again gave me the best service possible. I came in and was out within an hour and a half something that I thought might take a day to fix. I was overly impressed with friendliness of the staff and the cleanliness of the whole dealership.

Sean H.Jan 8, 2019

5

Only place I take my car!

ARISHR4Jan 8, 2019

5

Great staff, worked with some great guys to get me riding in a new car with a nice deal. Thank you Autonation !

Ian Deqwan Charles IiJan 5, 2019

4

My sales representative went way out of the way to allow me to select test and purchase my new Toyota. Mike was fantastic!

Suzanne MarksJan 3, 2019

5

My service Tech was Danniel. I was very pleased as I actually did not expect the car to be repaired today. I was mainly coming in for info and scheduling. Danniel was able to do the repair under a warranty that day. I was also impressed as he told me that they offer a free shuttle service. They took me home and picked me up the same day. Great Service!!

Larry LevineJan 3, 2019

4

Needs to improve vehicle delivery process; Brand new vehicle was delivered with "PASSANGER SEATS COMPLETELY WET" resulting all vehicle documents & books were damaged. I already shared picture with sales personnel, wish, I can share pictures in survey. I called Ruben/Sales and he set-up service to dry the vehicle on 1/2/19

Kiritkumar PatelJan 3, 2019

5

The salesmen (Marc Square, David Brinkley and Wade), along with the finance representative (David Owen) were all very helpful and courteous. We all worked together to get to a comfortable price on the two vehicles my wife and I purchased on Christmas Eve and the day after Christmas respectively.

Keith SturmerJan 3, 2019

5

Big thanks to Michael in service for his assistance over a holiday week dealing with difficult diagnostic problems on my Scion. His courtesy was over the top.

E.R.TyreJan 2, 2019

4

Kevin was a great salesman! He did a very good job and answered all my questions.

1234566Dec 31, 2018

5

Quick, fair and friendly service. Highly recommended

Karen TogelDec 31, 2018

5

My sale person was doing great and quick. Excellent services

Hai NguyDec 31, 2018

5

Mr Blessings was amazing and Lorenzo in finance! Facility eas so nice and clean. Will be back to purchase my husband truck!

Camille GregoryDec 29, 2018

4

It was just an okay experience. There was a bit of a mixup between my husband and I and the sales manager regarding the final price. We noticed it as we we’re completing the financing and somewhat of a credit was given.

Barbara KatzDec 29, 2018

5

Our salesman, Drew, provided exceptional service from initial contact through the end of the buying process. He answered all of our questions and was polite, professional and courteous throughout our interaction. Once we bought the car, we worked with Tyler through the paperwork and financing issues. Like Drew, Tyler was very thorough, professional and courteous throughout the process. I highly recommend this dealership!

Dan RoachDec 28, 2018

5

Mr. David Brinkley, Mr. Anthony, Mr. Kyle were amazing. They worked hard to help us get the car we want.

Carmela ParagasDec 27, 2018

5

Team was super nice. Went into service department with no appointment traveling from NC to AL. Had some issues come up on car while on I85 and was about 10 minutes from this location. Drove in and they solved all my problems even during the busy holiday season.

Steve MannDec 25, 2018

5

I am really satisfied with my purchase. They helped me reach a price that was suitable for me.

Everybody’s very kindly. When I was waiting , I was relaxed. They are good explained to me. My car is smoother than before.

Kevin Kim,Dec 18, 2018

5

I was greeted very quickly by Ken and he easily answered all my questions regarding maintenance and the process for my 10K service was very fast. I got out of there in the time promised.

Hai TranDec 18, 2018

5

Auto Teams were great to work with. Parts and Service was awesome

Elsie PerezDec 17, 2018

5

David did an awesome job providing all the information i needed about the services/repairs that my car required. The other staff was super friendly as well.

BrittniDec 17, 2018

5

I went in to look at a new 2018 Highlander in a price range I could afford. Alex, the sales rep was very, very helpful and got me into a 2019 Highlander Limited Platinum for the price of a lower trim model. My advice, don't let the MSRP scare you. The loan officer, Lorenzo, was exceptionally friendly and went out of his way to help us.

Greg MarianoDec 13, 2018

5

Going to Ohio from Georgia, got my windshield washer fluids replaced and antifreeze checked. Took longer than I expected because they had to replace my battery and battery post! My battery was leaking and I could have had disastrous problems on the road if they had not seen and repaired the problem! I always take my Toyota to AutoNation. I know the people and trust them with my car.

B ReinDec 12, 2018

5

Kevin Kim was great in helping us select and test drive our vehicle and navigating the overall process of the purchase. We were in and out in a few hours thanks to Kevin's expert approach in keeping everything moving forward quickly and smoothly. Thanks again!

DMullikinDec 11, 2018

5

WOW! Excellent customer service provided by Shannon Wread! Work done on time and as quoted!!!

KarlDec 11, 2018

1

I had a 12pm appt. and arrived at 11:35 am. I was not approached by anyone until 11:50am and that’s becuase I had to get someone’s attention. After my car was taken the so called service manager told me to go to the waiting area and someone will be with me. At 1:30pm I had to hunt a service memeber down about my car, no one came to see me from 12-1:30pm. Besides a sales agent that was trying to get me to buy a new car. The service member that finally helped me didn’t discuss the process or tell me anything but about my bill. I had to ask was there any recommended services, that’s when he decided to tell me what I needed. I was not asked if I wanted my car washed, mind you I had an infant with me and no one held the door or even bothered to consider my time or the patiences of an infant. Than the service manager came and told me my car was done and that he apologized for the inconvenience. His team had been there since 6:30am and they were now all at lunch. This was unprofessional, why make a 12 Appt for a customer to receive service?? The manager was apologetic, but not genuine at all. I will not be returning to this dealship. All the years I have had a Toyota I have never received horrible service like this at all!!!!!!!!

Candace PrescottDec 4, 2018

5

Great service and delivery

HNCorrollaDec 3, 2018

5

The salesman and finance manager made my experience great... No complaints

Kenya RobinsonNov 30, 2018

5

I had a great experience. Great customer service! The salesman was very helpful and patient and answered all my questions thoroughly.

Glendon LeNov 30, 2018

5

First rate! Andres and Drew were great - patient and kind, even when I told them I was going in a different direction. And Andrew did great on the financial end.

Lawrence PierceNov 28, 2018

1

I brought a 2007 SCION Tc for a oil consumption recall and they didn’t repair it, they told me that it is normal that amount. How in a real world a car with 150 000 miles, is normal to waste more than a quarter of oil every 1000 miles??? They just don’t want to do the job.

Allen JimenezNov 27, 2018

5

I had a great experience and they were willing to meet most of my requests.

Maya SmithNov 24, 2018

5

I was in an out as promised one hour even it was really busy there.but they didn't wash the car. all my other car brand dealership services does that. its my first time with Toyota dealership. so maybe they don't wash it..

onurkahNov 23, 2018

4

Customer service representative was excellent.

Rerut22Nov 23, 2018

5

David spoke with us in the phone multiple times before we ever walked into the dealership. He never hounded us but listened to the exact things we were looking for in a car. He didn’t try to get us to buy something we didn’t want. He delivered exactly what he said he would when we got to the dealership. We got exactly what we expected when we arrived and drive away with a brand new car at the price we expected to pay.

RobertnRobynNov 21, 2018

5

Great. Quick in and out. Has a large selection

BillgreenNov 19, 2018

5

They always give quality service in a timely manner

Paul UphausNov 16, 2018

5

Excellent service yesterday on my Prius. I had some wait room time, but a couple of complementary cups of coffee helped the time to go by.

Dorothy HarrimanNov 15, 2018

5

I purchased a new vehicle and was in and out in less than two hours.

Francis Hills JrNov 14, 2018

5

Service & customer service was excellent.

JocelynNov 13, 2018

5

car in and serviced and washed and added protectant to tires, a nice little extra!

w.eckertNov 12, 2018

5

I had an appointment and they took my car on time and was finished 1/2 earlier than estimated. Costs were exactly what was quoted. Very pleased with the service.

Catherine YoungNov 11, 2018

5

Less time than It usually takes to buy a car(thank you!) Courteous staff.

Diane Stafford FoxNov 7, 2018

5

Wade was great!

2018 Rav4Nov 6, 2018

5

It was very positive and professional. I always get outstanding service at this dealership.

Michael ChurilloNov 5, 2018

5

I had a wonderful experience purchasing my new Corolla Hatchback. Jacob was a huge help getting me a great deal on my new car . I will definitely be purchasing from this dealer in the future .

Sean GarciaOct 31, 2018

5

fast and great service. Devyn Sanders was such great help very polite and funny at same time. Will deff come back here next time.

Vicchenzo LeonOct 30, 2018

1

Spend there more than four hours for oil change, tire rotation and checking squeaky breaks that still happen. Took them this long even when I had an appoinemt set up.

Luis BueizOct 29, 2018

5

This is the 2nd vehicle of mine where Mike Lee was my service coordinator. I've always had great experiences having my vehicles serviced there but Mike takes it a step higher. I really appreciated his detailed explanation of what was need on my Camry and previously, my Prius. His demonstrated honesty and customer service are probably the best of any of the coordinators I've used through the past 7 years. Keep him around, Excellent employee and customer advocate.

Myer PerryOct 29, 2018

5

Chrissy is the best she put me in brand new Toyota Corolla she didn't even get a chance to eat her food because she was so busy. She even offered me some of her food she too nice so I will definitely reccomend her to any of my friends who need a vehicle she get 20 stars from me!!����������

Very helpful sales group. All my questions was answered and no waist of time.they know what they are doing very well. The finance group is also very helpful

ZELALEM TEGEGENEOct 18, 2018

5

Customer service was great, the place seemed very nice and organized

Italy GutierrezOct 17, 2018

5

My sales associate at toyota was Santa and she made our buying process smooth and easy! :) She did a fantastic job!

E DeleonOct 16, 2018

5

Good dealership; fair prices and nice people. Could have done without the dealer add-ons, but they were not removable (and they are good quality), so know to look at the total price carefully. Typical buying process in the finance office. Our salesman was great!

DR LawrencevilleOct 16, 2018

5

Excellent and Fast

Phuc NguyenOct 15, 2018

5

Excellent customer service Jenny always helps me out and goes that extra mile to make sure im satisfied with my car needs.

Negotiated my vehicle over the phone with the salesperson and the process seemed to be going smooth. The selection was slim for what I was looking for and I went to test drive a specific vehicle. A 2018 Toyota Tundra SR5 in a burn orange color. The truck had the 5.7L engine, a safe in the center console, and the tow package. It was exactly what I was looking for, but not the color. The sales person informed me the color I wanted would be driven up from another location and it would be identical to the vehicle I test drove. While waiting for the financing, my wife and I tried to get snacks from the vending machine for our kids. It was late and they were hungry. The vending machine took our money and didn't work. No signs were posted. Should have taken this as a sign of what was coming as most dealerships offer free snacks and beverages for the customers. I started the financing process by putting a substantial amount of cash as a down payment plus signed the trade in paperwork. The truck I was purchasing had cloth seats so I paid for the upgrade to leather. Almost a week went by before I was able to get the truck. This was also the first time seeing it. It didn't have the safe and the salesman said he didn't realize that was an upgrade. I checked over the truck and inspected the leather heavy. Everything else appeared right. Eager to get me inside to finish the paperwork and so he could get the vehicle to detail I only spent a few minutes looking over the truck. After the process was complete and I was headed home I noticed there wasn't a tow package either. When I got home I noticed it was the 4.6L engine. Two more disappointments! Then my wife noticed a dent in the front bumper. Are you serious? Contacted the salesman and he said it would be taken care of. I sent pictures to him and said I'd be back in 2 days. I drive an hour out of my way to get this fixed. The lady who handles the parts ordering wasn't even aware! The part wasn't in stock and she hadn't seen any pictures that were sent. I had to return again to get the dent in the front bumper taken care of.

AnonymousOct 8, 2018

5

Came in for my maintenance. Was out on time. Mike Lee's service was great. Autonation corrected a big wrong from last year where they gave me back to back alignments incorrectly. I got my Alignment done free this time to make up for it and had a free oil change on my last visit too as part of it. No uncomfortable service vibes.

Atom VusanOct 8, 2018

5

Had a good experience buying the car. Sales persons were good, friendly and professional.

Lazhar MazloutOct 3, 2018

5

Noel was an awesome salesman. Dave handled financing and helped make purchasing easy.

Quickly taken care of and took less time for service than expected. Daniel was my representative and he was very polite and efficient.

Rebecca MachokaSep 26, 2018

5

AutoNation Toyota Mall of Georgia has to be among the top car dealerships is Georgia. They make the best effort to get you in your dream car. Also, they find you the best deals. The Thank you to #FabiolaRangel my saleswoman and the amazing managers Anderson, and John for the great customer treatment and making me feel part of the Toyota Family.

Victor ClaudioSep 25, 2018

5

I recently stopped in at AutoNation Toyota Mall of GA. I want to say a very special thank you to my salesman Marc Square who is so awesome! He helped me find my perfect car & answered all my questions. I also had a chance to meet Jade, Bill, Dave Owens & Ken Brannigan. They are all great people & a nice place to buy a car.

Miss EmilySep 25, 2018

5

Kevin Echols was an AMAZING salesman. He did a phenomenal job and if I didn’t like something he immediately came up with a solution and a way to get me exactly what I was looking for. I would definitely come to find him at AutoNation!

MaryanneSep 22, 2018

5

Our sales person Blessing was very nice & found us the perfect car for a great price! I would definitely recommend this place to all my friends and family.

DanielJSep 19, 2018

5

We made an appointment to have a pre-purchase inspection done on a Toyota Prius we are buying from a private individual. Our telephone conversation and our communication with the service adviser Daniel went very well. The car was thoroughly inspected in the time frame promised. This is our first experience with the service department at Autonation Toyota. We will be back again.

WE DELT WITH KEVIN ECHOLS, SALES REP AND HE WAS THE MOST KNOWLEGABLE REP. I HAVE EVER DELT WITH. AUTO NATION TOYOTO OF MALL OF GEORGIA ARE LUCKY TO HAVE SUCH A DEDICATED, KNOWLEGABLE SALESMAN ON THEIR STAFF. IF YOU WANT SATISFACTION ON AUTO PURCHASE CALL KEVIN. HE GOES THAT EXTRY MILE FOR YOUR SATISFACTION.

LYNDA L. HARRISSep 13, 2018

5

I met Devyn yesterday as she was my service ambassador. Devyn was very attentive to my needs and concerns. She also shared with me that my 2011 Camry had a recall on dashboards to be replaced, and my vehicle was still under warranty for it. I was thrilled! This act of loyalty to me as an ongoing customer for over 12 years has restored my faith in Toyota. Devyn shared with me that this was a decision of Toyota but not mandatory by law. Thank you Toyota!

Adele MooreSep 13, 2018

1

Really bad experience when I bought it almost 2 years ago. Clean carfax but had broken axle and hidden damage from an accident, sales and finance both lied about several things during the deal. Now that I have refinanced I am getting the run around trying to get my GAP policy refund and have been on hold for over an hour (3 calls total - they disconnected the call while I was on hold the first two times) They never have anyone available to speak to you when there are issues but they have no problem spamming my email and calling me trying to get me to buy another car from them.

Katherine OSep 12, 2018

5

David was great as my advisor. Shuttle service was limited. Both vans were out too far to come back at a reasonable time. Coffee machine was down (I heard it had just broken that morning). They should have a backup.

WE CAME TO THE DEALERSHIP FEW MINUTES BEFORE CLOSING, JUST TO CHECK OUT WHAT THEY HAVE ON THE LOT , MEDDY OUR SALESMAN WAS ACTUALLY LEAVING BUT CAME APPROACHED US AND OFFERED HIS ASSISTANCE, SINCE WE WERE ON A VERY SMALL BUDGET FOR OUR 16 YEARS OLD DAUGHTER , HE DID NOT MIND SHOWING US FEW OPTIONS , LONG STORY SHORT , HE FOUND US THE BEST MATCH , WE BOUGHT A 2001 HONDA , RUNS LIKE A CHARM , WE THANK YOU MEDDY FOR ALL THE HELP YOU .

THE HONDA PURCHASERSep 6, 2018

3

My wife and I went to the dealership over the Labor Day weekend with the intention of buying a vehicle. I had contacted an Internet sales person as I had offers from several dealers to compare and the only reason we went to Autonation is that he said they would provide the same deal as the other dealerships. Once we drove the vehicle and began to negotiate on the car, the sales person gave us a price that was far above what we had talked about over the phone and he blamed it on his manager. These are the games these people play. The issue was that the dealer had added multiple options that were never discussed as the focus remained on the MSRP before the dealer added items. Most of these additional items were grossly over priced as they are simply a profit play for the dealer ($3000 additional). I should have checked as we could have gotten a higher trim model for the same price elsewhere. As much as they talk about service and customer focus, when it comes down to it, we felt pressure at the end and ended up buying a car that could have been a lot less elsewhere. In fact we went to Atlanta Toyota afterwards to verify our deal and the people there were much more relaxed without all the pressure and they provided more information than Autonation to help us in making an informed decision. At Autonation they could not explain the taxes on the lease nor the interest and all the figures were not disclosed in the beginning despite asking multiple times. We both felt the pressure for a sale and no one from the sales person, manager, finance guy were able to explain any of the details of the lease. They were simply interested in the sale rather than making sure we had the information we were looking for to make the best decision for us. Of course, they are in the business of making money but I don't subscribe to the high pressure tactics simply to get a sale. Based on my experience at this dealership, I would not go there again nor recommend it to anyone of my family or friends. The people were friendly but focused on the sale not the customer. In the end, it was my fault for making the decision to buy as I fell for their pressure and regret it ever since. Not because of the quality of the vehicle but the information provided and the high pressure tactics.

Mihir PatelSep 6, 2018

5

I would definitely give Jamis Barnes 10 Stars, he was absolutely awesome during my service experience, wait time was reasonable, he told me my recommendations within 30 minutes of arrival, he was very polite and friendly. Going forward I will schedule all my appointments with Mr. Barnes. Thank you.

Sandra HawkinsSep 5, 2018

5

Great customer service, fast check in, fast check out

Javier CasasolaSep 5, 2018

5

Daniel was very helpful and I am grateful for all his help!

Daniela AguilarSep 5, 2018

1

I arranged outside financing to purchase a vehicle from AutoNation Toyota Mall of Georgia. On the way to the dealership to take delivery of the vehicle, I received a phone call from the manager telling me that it was sold the night before. He asked me if I wanted them to locate another vehicle with the same color and trim options. I was so disappointed, especially since no one asked if I wanted to put down a deposit to secure the vehicle while the financing was being arranged for that specific VIN. I asked them to locate another vehicle, but they never followed up. Incredible! Luckily, that same day another nearby dealership located the vehicle I wanted in a neighboring state and gave me a better out the door price. In this instance, the sales staff dropped the ball and didn't do anything to try and make things right. I definitely do not feel like a valued customer.

Justin_36Sep 4, 2018

5

The service I receive was great. It did not take them long to schedule my apointment.

Valerie PaytonSep 4, 2018

1

I arranged outside financing to purchase a vehicle from AutoNation Toyota Mall of Georgia. On the way to the dealership to take delivery of the vehicle, I received a phone call from the manager telling me that it was sold the night before. He asked me if I wanted them to locate another vehicle with the same color and trim options. I was so disappointed, especially since no one asked if I wanted to put down a deposit to secure the vehicle while the financing was being arranged for that specific VIN. I asked them to locate another vehicle, but they never followed up. Incredible! Luckily, that same day another nearby dealership located the vehicle I wanted in a neighboring state and gave me a better out the door price. In this instance, the sales staff dropped the ball and didn't do anything to try and make things right. I definitely do not feel like a valued customer.

JustinSep 4, 2018

5

Pleasant and efficient

ScottKrivSep 3, 2018

5

Very pleasant experience. work was done right and a lot of extra stuff was not needed was not pushed on me

Michael Winter AlexanderSep 3, 2018

5

#GabrielLeon we had a great experience and they’re prepared and very important that they speak my language Spanish. I would definitely recommend this store with #JohnDuran team.

Marta saguilAug 31, 2018

5

I had an amazing service with Fabiola she helped me with anything I needed and her 2 bosses were amazing too (andree, Lorenzo) also if you have trouble speaking English they help you to communicate the best experience ever I had

Vika hairAug 27, 2018

5

Oh wow, everyone and everything was amazing. Mr. John Duran, Fabiola Rangel, Travis, Kyle were amazing. Great team, this is my second car from this location and this has been the best team yet!!!

Juan AbreuAug 25, 2018

5

Easy transaction for buying our new camry. Would be more than happy to use them again.

John Patrick HowardAug 25, 2018

5

Andres Llano was "THE MAN". This was an unbelievably easier experience thanks to him. I bought my pre-owned 2014 Toyota Highlander a few days ago with his assistance. He patiently helped me whittle down the choices so I could move forward with getting a deal done. I would whole-heartedly recommend AutoNation Toyota Mall of GA and when the time comes to get my next vehicle I will definitely contact Andres to help me again.

The TinmanAug 23, 2018

5

David Rush was awesome and the mechanic Allen was also. So was Charles the courtesy driver.

Edward SubkoAug 21, 2018

5

Francisco was awesome! Really made the experience comfortable and easier than I expected.

We had a great experience! Kenneth Gaynor made our experience the most enjoyable. He went above and beyond to help us anyway he could. The loan guys they were extremely helpful and help make things more understandable. They have made customers for life!

Fernando DiazAug 18, 2018

5

Ramis was very friendly, courteous and knowledgeable of the Tundra and the drip seal located on the roof. Had it inspected and had the parts ordered quicker than you could say Scat Cat!! Rhiana called the next morning to let me know the parts were in and set up the time to bring it in. Gave me a variety of times to select, so I took the 10:45 a.m. that day and was out by lunch. Very friendly and courteous staff. As you sit and look around the Service Bay, all the employees move with an urgency!!! They put the Service in Customer Service!!!

Old BillAug 17, 2018

5

I had a great experience, except for an overzealous salesman trying to buy my truck. I did not like that and it should be stopped if people are there to service their vehicle they're not trying to buy a new one. That is a ridiculous and underhanded tactic.

Sandra ClearyAug 17, 2018

5

MAP WAS GREAT, WONDERFUL SERVICE,EVERYTHING WAS DONE VERY QUICKLY

Andrea FitzpatrickAug 17, 2018

5

David was very helpful when I bought my 17 camry in for the 30k mile service. Knowledgeable and honest is how I would describe him and he kept me informed about the progress periodically.

Exceptional Service with caring mechanics. The only place for me to service my Avalon. I drive from Athens to have my service done at the Mall of Georgia

William KemperAug 13, 2018

5

I went toyota dealer for buying new car. Everythings good. Thankyou so much.

Bum KimAug 13, 2018

4

Overall happy with quick service provided. I came in at 11am and was out by 12pm.

BobbyAug 13, 2018

5

Great at helping figure issue out without a hitch! Did the extra checks to make sure I’d be safe , not just reset the warning light.

Virginia LindstromAug 10, 2018

4

30,000 mile & new tires

TimoniumAug 7, 2018

5

I was pleased with the results of purchase. My sales representative Chrissy was wonderful, and she made sure I was taking care of.

Rosalind HooverAug 7, 2018

5

Chris was awesome!! Me and my husband needed a second car and Chris called me after my service visit and told me he could help. After we were done with our errands we came back and picked out a brand new Corolla SE! I thank Chris and Autonation so much now I can sleep in lol

Jessica ReyesAug 7, 2018

5

Bought a Rav4 and love it!!! !!!!!!!!!!!!!!!!!!!!!

Rosemary PresslyAug 6, 2018

4

I enjoyed my buying experience with Kevin and his cousin. Between the two of these I was happy. The only draw back was I did not get enough cash for my trade-in. They was very helpful and nice. I would recommend them to anyone looking to buy a car. I love my CH-R. I had been looking at cars on the road for over a year and nothing really interest me until I saw the CH-R. Thank you for having my car.

Shirley DixonAug 5, 2018

4

The establishment and salesperson were superb. Ultimately, as far as the buying process, I didn't get the Tundra that I really wanted; but the process was still memorable. This is more for the vehicle maker - Who makes vehicles in this new age without keyless entry? We'll see how it goes moving forward.

My wife and I just bought our 3rd car in 8 years from AutoNation Toyota Mall of Georgia and we continue to be amazed at their commitment to excellence and fair negotiations. We highly recommend this dealership and we love our new 2018 Camry XLE!

Pastor TomAug 2, 2018

5

Dealer called to remind me that service was due on my 4 runner. Took vehicle in and was greeted within one minute and was informed of any costs and what was needed to service my vehicle. Informed that expected wait time was 45 minutes to one hour. Fifty minutes later , Dave , my service representative found me in the waiting area and within minutes, I was on my way. I had a great experience and was courteously treated. Highly recommend AutoNations Toyato for both sales and service.

I only have my 4Runner serviced by Auto Nation. Michael Lee my service rep was great.

Marlon HesterJul 31, 2018

5

The whole process here was super easy! we meet her through a ad online and immediately contacted her. Glad we did she was a big help in getting our new car! 10/10

Mario lopezJul 31, 2018

5

1. Salesperson: I have purchased a number of cars in my lifetime. I usually find myself saying salespeople are all the same, taking a dim view of them. They appear to be kind, eager to help or rather earn your business, ostensibly caring so much about you. Quite unexpectedly, and to my surprise, Mike Yoo changed my unfavorable opinion about car salespersons enormously. He was genuinely concerned about my needs, standing by me from start to finish. Not only did he find the exact model of Prius (diligently searching elsewhere) that I was after, but was also willing to spend hours, even days to make sure all the necessary paperwork for out of state registration was done properly. I am sure he had potential other customers, but his devotion and strong sense of responsibility, staying with a customer to the satisfactory end were second to none. Getting a commission for the sale of the car is one thing, he definitely put customer satisfaction ahead of money-making. We live in a multi-cultural, multi-lingual world, and having a bilingual salesperson in an auto dealership I think is a great asset. Mike is such a person. I recommend Mike Yoo anytime, to anyone interested in buying a Toyota. 2. The dealership: There is a Toyota dealership much closer to me than AutoNation Mall of Georgia. What lead me to this dealer is precisely what Mike Yoo was able to do for me. Despite its farther distance, I am happy to say that I enjoyed my experience there immeasurably. They were rightly uncompromising about their policy, but at the same time they were extremely accommodating, willing to find ways to expedite the completion of paperwork by offering to FedEx what was needed. I couldn't thank and praise them enough. I would go back to this dealership for any future Toyota needs. You should definitely try this dealership before you consider any others. You will not regret it.

Joy Y. ChenJul 31, 2018

5

Great experience! Friendly and very willing to help! Made the car buying process easy!

i have purchased a few cars at Autonation Toyota Mall of Georgia as well as serviced my cars there. If you are looking for a caring, informative, and great salesman, check out Harley Wyman. He is the best.

Clowns11Jul 26, 2018

5

Phillip and James did a great job handling my warranty claim!!!������

Bradley HarrisJul 26, 2018

5

I’ve been looking for a car for two months and these guys were so helpful and helped me find a car that fit my needs and budget! Great experience and definitely will buy from them one day again before I go anywhere else!!!

Breann LeslieJul 25, 2018

4

I had no problems with my service. My customer service representative was helpful and knowledgeable about my vehicles needs.

Simbalitre ElieJul 23, 2018

5

The service was great! #FabiolaRangel and her manager, #JohnDuran, were really nice and explained all of our concerns. Andree Tunnee was also a big help and explained the paperwork. They all accommodated our needs and we’re really patient. Would highly recommend coming here. Great personnel.

I was interested in buying a car which they were considering wholesaling. They did work with me to get this done, and sold to me at a good price. There were 2 weak points. 1. Told me that it was ready on Sunday. I brought someone with me to drive the vehicle home, but there was not emissions inspection and they could not get it done on Sunday, so I had to come back. 2. Monday, came in to finish the sale. Paperwork with the salesman was completed pretty quickly, car was detailed and ready. We only needed to write a check and finish the paperwork with the finance dept. We waited for at least 1.5 hours on the finance dept. This was ridiculously bad. Arrived at 6:45 pm, left at 9:45. Others were thee waiting with us. Finance was the bottleneck. The salesman checked on us regularly and even offered to get us some food.

YellowjacketJul 18, 2018

5

Really enjoyed our experience with this dealership. The staff was great. Felt very comfortable and plan to visit again in the future.

Wanda NewJul 17, 2018

5

I came in for my 5K miles Toyota Care service and everyone I dealt with was courteous and efficient. They answered the questions I had and seemed knowledgeable. They even pointed out a few minor details about my car that I hadn't even noticed. I was a couple minutes late to my appointment, but the staff was very patient with me. I only waited about 40 minutes for the service to be completed. For an oil change, tire rotation, fluid level check, and a multi-point vehicle inspection, that was all okay with me. Since this location is very close to where I work, I'm very happy to return to the MoG location for future service.

Miller GJul 17, 2018

5

When I first went here they took care of me from outside the car place to the inside . I would highly recommend anyone here she was nice and help me. When nobody else would she did what she said she was going to do and I'm so happy with my new car I'm in love and will be back.

MaryJul 15, 2018

5

Everyone was nice and made sure all your questions were answered. Best buying experience i ever had.

Kimberly CruzJul 10, 2018

5

My car buying experience was one of the best that I have had. I had not purchased a car in a while and was pleasantly surprised at how easily and professionally it went, Garrison, the sales person was great.

Mcdonald Law Group LlcJul 5, 2018

5

I really liked AutoNation Toyota Mall of Georgia. Mike Lee was a great service agent. I also liked the waiting area - a large space with plenty of places for customers to sit. I highly recommend this dealership's service department.

Matthew JonesJul 5, 2018

5

Roben Harris and Anthony made the buying process a very satisfying experience. I bought the car that I wanted at a very fair price without any pressure. I felt respected and had the feeling that they would do whatever they could to make my dream of owning a Prius come true. I know that sounds corny but it's accurate, because I'm a senior and this may be the last car that I plan to purchase. So please ask for Roben and Anthony, they will go above and beyond to make your car purchase a very happy one!

P BloomJul 4, 2018

5

David Brinkely is OUT STANDING! They treated me like royalty and made the process as smoothly and easily as possible!

Randee MountainJul 3, 2018

5

The staff at Toyota Autonation is outstanding there is a dealer only a few minutes from my house and I drive longer to go to these guys every time because the staff go above and beyond to help you and are way more friendly.

Samuel AllenJul 2, 2018

5

staff are very friendly esp David! i have been coming to this location since i have moved from South Carolina. I would definitely recommend this location to my family and friends

Maria Antonette HufanaJul 2, 2018

5

The service was great. They were extremely friendly and helpful!

Esther BazuayeJul 2, 2018

5

What can I say, I’ve been utilizing Toyota Autonation Mall of Georgia since 2015. Whether it’s servicing my vehicle or upgrading my vehicle, Autonation goes out of their way to make sure my auto needs are catered too. They will always have my business and I will always send my friends, family, and colleagues to their facilities. Thank you Toyota Autonation Mall of Georgia.

Ashley MccookJul 2, 2018

1

First of all - I took my car in for tire rotation. When I picked up they did an oil change without my consent. The shuttle service is really what brings me there and it was good before when drivers had walkies now I had to wait 2 hours for pick up

Akbar LakhaniJul 2, 2018

5

Christophor Smith is the best!!! He got me and my friend some great vehicles and was ver nice to us. He helped us throughout the whole process and made sure we were very knowledgeable about the vehicle. I love my Toyota Camry and would recommend anyone to go see him!!

RitaJun 30, 2018

5

It was great. I really appreciate the way the salesman (PRINCE) take the time to show me every little detail about the car and answer all my questions.it was really a pleasure.by the way this is my 3rd car.and I am looking forward for the 4th one.thank.

Buying a car with John Duran was easy, without pressure and a family oriented experience. He understood or likes, wishes and most important our budget. We won’t be buying another car witout his help.

#Highlander #johnduranJun 29, 2018

5

I was really impressed with my sales representative (Natalia Gonzalez) and the financial consultant sales manager (Lorenzo Isidoro). They were both awesome.

SherondaJun 27, 2018

4

Always have had good service. The only issue I have had is that I recently took in my Tacoma for service they replaced the differential seal due to a safety recall (no issue with here). However, when I asked how long the recall had been in effect, I was told 2 years. Why hadn’t this seal been replaced at the 5,10 or 15 thousand mile service check? The service rep had no answers.

L RobertsonJun 27, 2018

5

Will definitely be going back for future services!

Catherine ManzanaresJun 26, 2018

5

#johnDuran #Drew I came here to buy my first car. They had excellent service and helped me look for the perfect affordable car for me. They answered all my questions.

BrendaJun 26, 2018

5

This was an awesome experience buying a car here!!!

Paul HurtJun 25, 2018

4

Great facility; service bay closes one hour for lunch so factor that in to your appointment.

John GroeningerJun 25, 2018

4

Wade, Lorenzo & Sergio gave excellent service. They were very professional. patient, went above & beyond to make sure l was pleased with my vehicle.

I recommend this guy he is a really great helper. I had a great time here today with him as my helper. They have some really sevice and it was a fantasic day here with guy. #John Duran.

JesusASJun 23, 2018

4

I was in need of tires. I spoke with Ken a couple of times before I came to have my tires put on. He made my experience great.

DeeJun 21, 2018

5

I was dropping off my mom to pick up her car. Right before we pulled in to AutoNation I kept hearing a noise that turned out to be a flat tire. I pulled in to the parking lot and parked my car thinking they were way to crowded to take care of my flat tire and called my husband. Within a few minutes someone came out and said they could fix my tire. Micheal took care of everything! He was very personable and professional. I have to say their waiting area is very nice! The price was fair and I will use them for other services.

alicia2680Jun 20, 2018

5

Our service representative was very friendly and knowledgeable. I also had several questions about my car, and he was very patient to listen and very helpful with the information he provided.

Leah WilliamsJun 19, 2018

5

they are really nice and helpful to my process of buying a car. they give the best deal!

alicia2680Jun 11, 2018

5

I negotiated on the phone (I hate shopping for anything specially at car dealers). I expected some not to be as negotiated and for me to walk out, but what a nice surprise, everything was as agreed. Even as they were overflowing with customers Mr. Kyle Hamilton and Mr. Andres Llanos made it simple. I kept their card.

ed_accordJun 4, 2018

5

My salesman Dara really went above and beyond to make sure I was taken care of and got the exact car I wanted at a great price! Not only would I recommend AutoNation Toyota Mall of Georgia to anyone, I would also recommend Dara!

alicia2680May 1, 2018

5

This was a good experience..I got the truck exactly how I like..thank to Kevin the saler..thank

alicia2680Apr 29, 2018

1

They dont keep their word.I drove for 1hr 30min one way just to be told vehicle was in service and could not see it when I had called ahead of time and said vehicle was available. Then they told me vehicle was sold and transferred. Worst dealer, I will be submitting a complaint on the dealer to their Toyota regional office 954-429-2000 , and their national Office 800-331-4331. I recommend staying away from them.

Alonzo805Apr 15, 2018

5

Ronald Cancinos got me the best deal I could ask for when I had no time to search around! He talked to me on the phone to listen to my needs. And when I got to the dealership, he already had the perfect options for me to choose! He cared enough to go the extra mile and treated me like family, not just a possible sale. It was customer service at its finest. No tricks or gimmicks. Thanks for my 2015 Nissan Rogue. It’s just what our family needed!

Korin McClendonDec 14, 2017

5

If it is was not for service advisor Chris Richter who came to the rescue – after7 years of having our cars services @ Toyota Mall of Georgia, we were taking our multiply cars (Tundra, Camry and Highlander) to another dealer. Without going into details this location has some serious customer service issues to be addressed – however Chris was the shining diamond in the rough – great customer service, follow up, understanding and terrific listening skills – that is what turned a very, very bad experience (1 Star) into a (5 Star) testimonial Ps. Chris Richter was not our initial assigned advisor but once he got involve he turned the tide – this location should look to use Chris as a Trainer for existing and future service advisors

CarrfamilySep 9, 2017

5

Great experience ever, they really cared about me and were welling to help me with all my needs. Michael and Simo were awesome and very professional.

Tacoma1987Aug 24, 2017

5

I contacted the only Toyota Dealer in Oakwood, GA. where its a Family owned business and closer to my Home. When I accused them of deception (I may have been wrong), but they stopped all communications with me (Makes me wonder if I am right). I made it clear that I was going to buy a RAV 4 from someone within a week and I was willing to work with them anyway. Nothing! The next night I sent a request for a quote after a Co-worker suggested I contact Auto Nation Mall Of Georgia Toyota. David Reed sent me a reply within minutes and gave me a quote in writing, unlike the other dealer that wouldn't even give me a copy of what they offered in person and said that they would. David then followed up with a Professional Call and then excepted my request for a late evening meeting the next day. I got the price I needed which was better than all the deals I had looked at. I dealt with folks who had been there for 10 hours already that day and they worked with us (My teen son and I) and FOR us, to get the deal we needed to match our budget. Best Rate of financing I ever received anywhere. (even with a Bankruptcy 9 years ago) 700 CS Love the car/truck RAV 4 ,2017. I am very strong minded and I wont be intimidated or spoke down to. It was never a concern. (So glad that my Son witness such professionalism, especially after the last experience ) These folks should have been tired and they could have been typical Car sales folks but they were not. I told them how much I appreciated there demeanor and I told them that I would promote there business as long as they handle my friends and family the same way. They told me that it was the way they handle everyone and not to worry. I believe them. Go in and ask for David Reed and tell him Samuel and Elijah sent ya and that you expect the same deal and treatment that I claim in this post. I trust you will get it. ( By the way, My son taught him a few Card Tricks while we waited for financing. Maybe he can show you one of them :- ) Samuel R

RockaDJAug 21, 2017

4

Walked in and the service advisor told me they are short and only two techs is servicing vehicles. The wait time was over an hr and half. The service manager came out to apologize to the customers, which I thought was nice but I felt they could have given more than just ice cream. I have been to other dealerships like Stone Mountain Toyota, who don't even change your oil and rotate your tires. Overall the service was good, they did what was needed for the car. I also liked that they have easy access to wireless and a place to work.

mosev01Aug 15, 2017

5

I just moved to GA from Chicago. We are in a small town 2 hrs north of Atlanta. I was due for my 5K maintenance on my 2017 Highlander. My family and I drove down and made a day of it. Daniel, my service rep was on top of everything from beginning to end. I also needed my back hatch fixed and I asked for them to program the car so all of windows went down with my fob. His manager didn't believe me when I asked for this....I showed him my owners manual and the page it was listed on. Daniel said he would do everything he could to make it work. Well....he did! The dealerships aren't aware that on the 2017 models at least mine that they can program that feature.....Gad it on my Audi, and my Pilot.......missed it! Daniel did an awesome job! Plus I didn't pay a dime!!!

Eirish73Aug 15, 2017

4

Had a recall taken care of. Took about 3 hours total, with appointment. Took me to mall, and picked me back up! Wanted to get oil change, too, but they did not have any coupons on website, so had it done elsewhere. Also, phone menu to receive a call back not working. Took long time for operator to answer phone.

Susan001Jul 7, 2017

5

I had a wonderful experience at Automation Mall of Georgia. They were very knowledgeable about the cars and answered all my questions I had about the car.

jennifer13121Jul 6, 2017

5

We really enjoyed working with Kyle (our salesman) and Matt (our sales manager) when purchasing our new SUV. They were very helpful with our questions and made the whole experience very pleasant

philpaytonMay 17, 2017

4

Excellent. Andy was very attentive and courteous. The only reason I did not give 5 stars is because I had to ask for a car wash instead of it being done without asking for it.

tr_aguirreMay 16, 2017

5

I want to praise Toyota Mall of Georgia Rep Bruce Shuck in the Service Dept. for taking ownership and setting the proper expectation in regards to the diagnostics of my vehicle, thank you, Mr. Bruce Shuck, for your honesty. I also want to express my most sincere thanks to Service Advisor Map Mouth for taking Customer Service to the next level. His professionalism and attention for details mirrors Toyota Mall of Georgia standards & ethics. Overall Thank You Toyota for alway demonstrating your commitment to Excellence.

christinavzMay 16, 2017

5

Dash replacement under warranty was handled very professionally and the quality of the repair work was superb.

E2TurnerMay 12, 2017

5

Just had the 50K service done on our 2013 Camry Hybrid at AutoNation Mall of Georgia Toyota, and as usual, they did an excellent job. We bought the car new here, and have always had it serviced here, and they are just great to work with. I highly recommend this dealer, and have to all my friends, several of which have bought new cars with them.

ChuckamMar 17, 2017

5

Ma purchase of my 2017 Toyota Camry SE was extremely perfect with AutoNation Toyota. The salesman Robert Miller was very professional and delivered outstanding customer service as always! This is my third car purchased from Robert and I will continue to come back in the future. Next year I will be visiting them again for the purchase of my 2018 Toyota Highlander. I can not thank them enough for putting such an awesome deal together for my family

supavetteMar 15, 2017

5

Tony A. and the rest of the Autonation team were very helpful. They made the stress of purchasing a new car much easier than I expected. He was very accommodating and helpful to my husband's and my specific needs. We couldn't have asked for a better experience!

lggreene69Mar 1, 2017

5

I called before going down and Jeff took care of us. With the van just coming on there lot, Jeff sent me pictures in text and I was ready to make a deal. I went down and was done with my trade within a couple hours. They have a great place for kids to hang out, friendly staff, and a restaurant if your hungry. They honored the We Owe and I'm over impressed with my new vehicle. Thanks again, Jeff Loftis.

NapAlex21Nov 13, 2016

5

Went in for an oil change and tire rotation. In and out quick. Free of charge, thanks to Toyota Care!!! Also, got an excellent burger at the food counter. Great group of people, and the guys at the service counter were great. Even took the time to explain how Toyota Care works.

BIGSLOWOct 6, 2016

5

I take my Toyota Avalon to TMOG for all service. This trip was for water hose changes and oil change. It was right before the Labor Day weekend, and they were swamped. But they took me in promptly at my appointment time and got the car back to me exactly when promised. The price was fair, and my service adviser Grace was extremely professional and made my service visit pleasant as always.

T72inBufordSep 2, 2016

5

I had a wonderful experience by buying my new car from Auto nation Toyota, the sales person shawnell Kim, was so helpful and very nice, and professional, she Answered all my question with patience. They gave me a very good deal with no interest fee of course.

benshalom777Aug 29, 2016

4

Overall great service. Gave us a great deal on the car. Just took them about 10 minutes to get to us. Other than that, it was a great experience.

XoxonicoleeaAug 15, 2016

5

Staff at the Collision Center was straight forward about parts and labor; very competitive on the pricing. Job was completed in a timely manner. Staff was very professional from the time I arrived until I received the vehicle.

motownwingsAug 9, 2016

5

My Service Experince was excellent!! Service Advisor explained and recommended . My Vehicle was worked on Right away Mechanics did a great job. Best Service Department in Goergia!! Thank You

AtlbulldogsAug 9, 2016

5

I almost purchased a 2013 used Toyota Prius but I am so happy that I visited autonation and went with the 2016 Prius. Andres was awesome and made sure that I got exactly what I wanted. I couldn't be happier with my new car!

Kait327Jul 31, 2016

5

I purchased my new 2016 Tacoma from Autonation in Buford GA. I was very impressed with the environment and the professionalism of the sales staff. Love my new truck and got a great deal.

Cdmedic76Jul 19, 2016

5

Exceptionally great dealership & Salespeople. John Sinsel & Jeff Loftis were the two salespeople I dealt with. They attempted to find a New 2016 Toyota 4Runner TRD Pro for me, when one could not be located, they ordered exactly what I wanted letting me know it would take around 90 days to get it. It showed up in 48 days to my amazement & John notified me immediately. Both John & Jeff took a ton of time to explain all the features including a complicated radio with nav system. Jeff even synced my iPhone to it immediately to ease the transition. I can't say enough about John & Jeff, both are great. I literally hate buying new cars but these two guys made it a fun experience. Ari in their finance dept. was also great to work with. They made me a satisfied & now loyal customer.

GaryMcMullanJul 17, 2016

5

the service department was very nice to me because they repair my water pump even though I was a little over the warranty . I will be back for any other service in the future.. I will definitely recommend my friends and family to this dealership mall of Georgia Toyota .

HelloyoufoolJul 11, 2016

5

Purchased a vehicle with Mall of Georgia Toyota and was very pleased with the service I received. Happy with the vehicle I purchased.

Toyota201629Jul 9, 2016

5

was happy with my service advisor and keeping me informed.

angeleyes16Jun 16, 2016

5

Great Service and friendly Customer Rep Sat was very helpful and Clearly enjoys the “people” aspect of her position

OluCamry12Jun 1, 2016

5

My vehicle was involved in an accident that caused over $6000 worth of damage. Everyone at the dealership was friendly and professional. The only reason why the work was not completed on time was because the computer system went down. Other than that, ,I encountered no problems and would recommend them to everyone.

allie1970May 30, 2016

5

Autonation was the first dealership that I went to, and I did not have to go to another dealership because they were ready to sell vehicles: no games, no gimmicks; simply knowledgeable and polite sales people (my sales man was Jeff L. - a truly genuine and sincere man) wanting me to love the vehicle that I was going to buy, love the experience, and love the dealership!!! They *did not waste my time* which happens at most dealerships that I go to which made me appreciate them more!! Super buying experience from start to finish!!! Autonation, please understand that you have a beyond excellent employee: Jeff L., so please keep him happy and motivated - he's just that good - I will always my vehicles from him!! It's a no-brainer!!!!!

HappyCamper98May 30, 2016

5

Wonderful experience and Jeffrey henao is an amazing salesman and got me a wonderful deal

ReynosogeraMay 27, 2016

5

I have been going to this dealership since 2003 and will continue to have my vehicle service there. They are friendly and do not try and push any un-needed work. I have been happy with their sales and service.

Pegster79May 25, 2016

5

I've been going to Toyota mall of Georgia since I got my Prius. Grace has always been my service manager and been very courteous and reliable. The work they do on my car is excellent.

QualityMngrMay 11, 2016

5

Impressed every time I've brought the Sienna in for service! Great customer service!

SuwaneeDavidMay 9, 2016

4

Very professionally dealt with by salesman Darryl. We have purchased from this dealership before and have always been happy with their sales and service.

DonandRobinMay 4, 2016

5

Excellent service provided by Tony Anamege, we came to purchase a vehicle with not much questions needing to be ask, he got down to business with no hassle, we chose a model, and color, DONE DEAL...!!!!

gyang401May 3, 2016

5

The sales consultant Jimi ilori was very professional. He walked me through the vehicles I was interested in buying. He explained every details to me in the way I would understand. After thorough explanation, I was able to make up my mind to buy RAV4 2016. He is a blessing to your company. I will recommend him to my family and friends as a sales consultant they can talk to. Mr. Hassan is also very professional and friendly.

Agnes2016May 3, 2016

5

The sales person was very helpful in go to every avenue to locate the exact vehicle we wanted and followed through until the delivery and purchase was totally to our satisfaction.

silversky93Apr 30, 2016

5

this is my second visit in 5 years and each time the work was outstanding...I would not bring my car anywhere else for body work...thank you... Ray Medeiros

flyboy8344Apr 25, 2016

5

Great service. The associate that helped me took my car in at the scheduled time and the service was performed quickly and efficiently. They also checked some other items and gave me a status report. I was back on the road in an hour.

Camrygirl42Apr 22, 2016

5

I was extremely impressed by the service received by Toyota service dept and Norma Green. Although the dept was very busy, she cared for several customers, making us feel that we were in good hands and she would oversee every detail. Thank you Toyota for hiring such a detailed, conscientious employee. Hats off to Ms. Green and a big pat on the back. Rest assured, with future service needs, we will be back!

emcilwainFeb 18, 2016

5

I want you to know you have an exceptional employee, Patricia Moise, in your sales division. Her calm, patient manner and knowledge of Toyota and its product was a great help to me when my frustration was at an all-time high. I must admit that I was really unsure about which vehicle would best suit my needs, but again Her knowledge of the product and her remarkable problem-solving abilities allowed me to arrive at a decision. Prior to my arrival at the AutoNation Toyota Scion Mall of Georgia, I visited many other dealerships over the course of three months, but never felt that my interest was taken into consideration, or the salesperson truly understood my needs. That was until I arrived at AutoNation Toyota scion Mall of Georgia where I was fortunate enough to have Miss. Moise as a sales person. If the quality of a firm's employees is an indication of future success, then AutoNation Toyota Scion Mall of Georgia has a very bright future.

KeitromeoFeb 9, 2016

5

very polite and nice service staff. great service.

hikki777Jan 6, 2016

5

I was planning on checking out three different makes of cars, but the first stop gave me the deal I was looking for on a car that was more than I thought I would be getting for the price I was willing to pay. The process was faster than expected and satisfying. The icing on the cake was the two years of free service (three if I get it done at the dealership) and 720 free minutes (to be used over 5 yrs) of a personal assistant (like Siri).

alexcelJan 5, 2016

5

Thank you so much to Mr. John Duran for his help and expertise to buying my new car. The service was beyond my expectation. If you are planning to purchase a vehicle, I highly recommend John Duran and AutoNation Toyota Mall of Georgia.

ZulemorenoDec 22, 2015

5

Thanks go out to Willie Littleton > AutoNation Toyota Scion Mall of Georgia for showing excellent salesmanship and servce to my wife and I as we made the long and drawn out decision on which vehicle to obtain. It was a long and deciding time that my wife and I made but Willie Littleton stuck with us until the end which resulted into making us very happy in the choice of vehicle that we picked out. All thanks go out to Willie Littleton for the excellent service of a salesperson to my wife and I.

I feel like the people were very caring about what happened to my family and van. They went out of their way to help us. It meant a lot to us. They worked very quickly to accommodate us in every way! I have NO complaints.

mejia2353Aug 17, 2015

1

I purchased a used truck which had hidden damage and the dealership did everything they could to not own up to the damage. Mike Williams the Manager is a [non-permissible content removed]. They call him there fearless leader. Its because if you have any issues he will make it as hard as possible to not accept responsibility for there mistakes and dishonesty. He just plays the blame game. Once you purchase a vehicle they don't care anything about you anymore. Its all about taking your money. They charged me $2700 dollars for a warranty and stated they were not making anything they were just taking care of me. But when I called other Toyota dealerships and USAA they stated they overcharged you. And if they told you they were not making money that was just complete dishonesty. They took advantage of a disabled older woman. First truck I was given I took to a mechanic and he said they sold you a truck that needs a lot of work. And the mechanic stated you will have nothing but problems with this truck. Second truck they sold to me at night and had hidden damage. And the truck has issues. It doesn't drive well. I can't even begin to tell you how dishonest this dealership is. It took them weeks after the dealership tag was expired to get a tag. I had to contact them about getting the tag over and over again. They never requested the tag or title. USAA stated they should have already sent you the tag and USAA the title for financing the truck. They owed me a refund that they stated was sent out on the first of July. I never received the refund so I had to contact them several times in regards to getting the refund. Never received the refund. So I talked to tag and title and they sent me a second check. I received that but still have never received the first check. It was never sent out. I asked Karol in customer care about the refund check. Why did she send a check out without tracking. I've never ever received any check from anyone by mail that did not send it certified or with tracking. This was a large check. Next check was sent out by tag and title department and did come certified. I still never received the check from Karol in customer care. The week after I purchased the truck there were issues with the truck and they stated go talk to this department and that department. And when I would do what they asked everyone just sat there doing nothing and stated go talk to this department. After being run all over the place I received no answers to why my truck had the issues it did. Windshield was broken under the wiper blade and I brought this to there attention and they would not fix it. They knew the damage was already there. Its all about the money not about the customers. And the service department did several recalls on my car and they told me I needed additional work on my car. Then a second recall was done months later and they stated I needed the same work. How many water pumps do I need to replace in a year? I was told buy a mechanic that works for Toyota that that's how they make there money on recalls is by telling people they need service done on there cars. Well when they told me I needed a new water pump after I already had one a few months back on the first recall. They realized they made a mistake and didn't look that I had already had one replaced by Toyota and they stated "OH MY MISTAKE ITS NOT LEAKING" So anyone that thinks that Toyota is taking care of you that is not always the case. DO YOUR HOMEWORK. I asked for all my parts on the second recall and I was told you didn't need a water pump the first time by a mechanic. I was also told two mechanics had been fired by stating they were doing work that they had not done. This is a very dishonest dealership. Do your homework before you even decide to walk out of the lot with a used or new car or service they state you need. They look at everyone that comes into there shop and decide what they can do to make money off of them. I see that a lot of reviews state they gave them good deals. Well they overcharged me but made the paper work look like I was getting a good deal. They push these cars on you. They insist you take the vehicle home the first day you look at it. Its how they stick you with the vehicle. They told me the second truck was a loaner truck but had all the paper work typed up. I told them I need to talk to USAA on financing. They stated USAA could not give me better financing. But Toyota is certified with USAA they actually know I can get a discount for purchasing a car from there dealership. Again all hidden information. The finance guy stated he had seen USAA checks to finance the vehicles but he didn't know what it was about. Another dishonest employee. USAA stated Toyota MAll of Georgia knows all about there certified cars with USAA. I can't believe how many rude and dishonest people work at this dealership. I trained customer service for years. These employees are taught to take everything they can from you and make you think they are taking care of you. I had window covers put on my truck they smeared glue that is permanently on the truck and they scratched my truck up and the covers bad. The neighbor across the street took her car in for service and the oil cap fell off the car after going down the highway that day. And then they wanted to blame her until she got loud. She is a very good business person. So she had to trade the car in at another dealership because she was afraid the car was damaged. The car smoked bad after the oil filter fell off the car. If you look at reviews you will see that other customers have had issues with this dealership on google and BBB. I feel like I got robbed from these people. Now I'm stuck with a lemon. Contacted the BBB and filed a complaint and they stated they always get responses from businesses but they stated Toyota has yet to respond about anything. They stated that a dependable business would have replied but they keep records of all there complaints and it would show they did not respond to the complaints. I canceled my warranty a month ago and I'm still waiting to get my refund back. USAA stated they can give me the same warranty for almost half as much. But I'm sure I will be having to contact Toyota over and over to get my refund check. I was also told they have personal friends and family that send out the positive reviews to bring there sales up. I don't like sending out negative reviews but this dealership had just pushed me to the point that I just had to let customers know that there are other dealerships that never treat you like this. I've purchased many cars from dealerships and have never once had any issues with them. Please don't allow this to happen to you. Its been just one big nightmare. And now I'm stuck with a $30,000 damaged car.

lindafishbackAug 12, 2015

5

I had a wonderful experience purchasing this car. Darryl, Jamie, Ashraf were very helpful and created a positive low stress environment that enabled me to make my decision to purchase this car. Harley called me a couple days later to make sure I was happy with my purchase. Thank you guys for your excellent service.

PLightMar 10, 2015

5

Thank you so much to Mr. John Duran and all the staff for their help and expertise to buying my new car. The service was great, the car is great and i would definitely go back for my upgrade. Very attentive to ones needs and always willing to help and make the customer feel amazing. Gracias to AutoNation Toyota Mall of Georgia.

laelisolis880Feb 25, 2015

5

Frank Batista of AutoNation, Buford, GA is the best sales person I have dealt with in my 60 years of auto purchasing.

Dennis1937Dec 31, 2014

5

Purchased a new car for the first time in about 15 years. Eugene Helms went beyond to make sure we were a satisfied customer. Would highly recommend him and the dealership if you are in the market for a Toyota.

bwellmakerDec 27, 2014

5

Dalin Z. was the salesman who sold me my 2014 Corolla. There were no high pressure sales tactics. He didn't try and talk me into something I wasn't comfortable with. Dalin was knowledgeable about the car as well.

lrd1Aug 30, 2014

5

I had very positive experience of my car buying at AutoNation Toyota Mall of GA. Sales Andres is polite, friendly and knowledgeable. He is helpful as well, leaving me a good business image. I will certainly recommend my friends and families to this place if they intent to buy a Toyota. I appreciate their services.

GraceHS1Aug 27, 2014

5

We recently bought a new Rav 4 from Travis and our experience was near perfection. He listened closely to determine our requirement, His product knowledge was nothing short of PHD level and his presentation ability was as courteous as you can get. Travis worked very hard to represent our needs to his company and represent us as well as his company with the skills of an Ambassador. Well Done Travis!!!!

offline1Aug 26, 2014

5

Best car buying experience I've ever had. Scott F. was my salesman, and he provided all of the information I requested, and never once hassled me or pressured me to buy right away. On our second visit, he had located two cars, representative of the different sets of features in which I had shown interest, and had them out and waiting for me to explore and drive at will. The price negotiation process took all of about 10 minutes as we arrived at a price that was very fair and reasonable for both parties. Scott has also proactively followed up with me for any after market questions about the operation of the vehicle. I highly recommend Scott F. at AutoNation to anyone out there looking at Toyotas.

JeffanieAug 23, 2014

5

At 62 I do not have a lot of patience with car salesman nor dealers. I knew what I wanted and purchased from a knowledgeable salesman, D Z., in short order. Financed and out the door with a lot of a Sunday afternoon left.

QuoletAug 13, 2014

5

Had my previous Toyota serviced here .. Bill E. is and always has been the greaest! So I bought my new Corolla there from Sheryl M. ... one of the best sales people I have ever dealt with. This is a great company to deal with .. no reason to look anywhere else for a Toyota. I am a lifer!

UpInCummingJul 29, 2014

5

I am very much pleased with Tony A., Sales Rep at AutoNation Toyota Mall of Georgia, for his knowledge, promptness and courteous service while purchasing two Rav4 Limited for my young daughters. I highly recommend to visit him if you are planning to purchase a vehicle.

mukesh_panJul 25, 2014

5

Had a great experience iwth this Dealership. sales person went above and beyond ot make sure I was happy with my purchase. Have also worked with thre service department and the experience was also great! Would highly recomend this dealership!

shayes3Jul 24, 2014

5

Service is performed thoroughly and promptly. Bill E. is great to work with and makes sure that customer is satisfied with results. This is a well run and friendly service department.

maizeJul 16, 2014

5

I had received an internet price quote from Willie L. on a Corolla L, went in without an appointment and ended up working with David A. instead (Willie was with a customer). It was a very pleasant experience and I was able to work a similar deal for an LE.

drivinivonJul 8, 2014

5

Toyota has a wonderful asset in Bill E., service advisor at Mall of Georgia Toyota. Bill has always provided me with practical and appropriate advice and direction in maintaining my Prius. He has consistently gone above and beyond when assisting me. Most recently he was instrumental in Toyota standing behind their product when my Prius, no longer under warranty, required installation of a new motor. Faced with an engine problem never seen before Toyota provided the services necessary to correct the problem at no cost to me. They have definitely earned my loyalty and respect!

duplexesJul 4, 2014

5

Excellence customer service, very friendly staff, it was a fast and easy transaction. Very Professorial. special thanks to Mr, Murhaf H. and Mr. Sang L. for all their help and making it a great experience. Great job Thank you

BenzrfunDec 31, 2013

5

Excellence, professionalism and quick with the sale, finance, and assistance with the Tundra purchase and understanding all its features. Have received followup calls from service department, sales person and customer service. Great experience!

2014TundraDec 18, 2013

4

My husband and I bought a new 2014 Venza a few weeks ago. LOVE my new car! When we first went into the dealership, they only gave us $1,000 off the sticker price. Needless to say, my husband was pretty upset. We left unhappy. The dealership called my husband and apologized and gave him a fair price with which we were both happy. The salesman, Jimi, was good and the finance department was great. The finance guy (can't remember his name) made the process simple and he was very nice. The dealership also followed up after our purchase with a few e-mails. However, I was supposed to get a call the same week I bought the car regarding the installation of my DVD player and I'm still waiting on it. Good experience overall. They aim to please the customer. Would recommend.

tab1079Dec 5, 2013

5

I purchased a Toyota Highlander from this dealership. I never would have visited this dealership since it was out of my way, but they provided very good internet pricing, and were very responsive to all email inquiries. They had a very good selection and the lowest prices.

terry151Nov 13, 2013

5

I was just about to buy another make and model when I decided to drop in to test drive the Camry Hybrid. I was looking for a sedan with outstanding gas mileage. While I did not plan to purchase anything I did because the sales associate and management team took the time to understand what features I wanted from the vehicle, what purchase terms I would entertain, and that I did not want buyer's remorse the next day. I found the perfect vehicle. The Camry Hybrid is fantastic. The entire experience was centered around me, which I found refreshing and intriguing. Everyone had a sense of transparency and willingness to just be real. What I have been really impressed by is the follow up by the dealership days and now weeks beyond purchase. This dealership and Toyota has a well put-together customer experience package. All in all I am supremely satisfied.

Hybrid_OwnerOct 30, 2013

4

Shopped online and received competitive pricing. After working with and comparing to other dealers in Metro, they came out ahead. Agree that the extended warranty info was too much. Everyone one was friendly , not pushy.

nucar2Sep 25, 2013

4

I got an online quote with an reasonable price in comparison with other dealers. When I got to the dealer, Toyota honored that price. The test drive was easy and satisfied. The negotiation was alright with little or no pressure. The finance representative was nice and easy to work with. The only thing I felt skeptical is the extended warranty they tried to sell.

NhantananSep 11, 2013

5

After soliciting quotes from many competing dealerships, I headed over to Toyota Autonation Mall of Georgia for some of the best pricing. But Also For: Excellent inventory, facilities, and staff. I highly recommend asking for Andres G. in sales; Andres is personable, patient, knowledgeable, and low pressure. Enjoyable purchase experience.

WicksterSep 9, 2013

5

Went to AutoNation to get a new truck. I met Patrick B. and in a matter of minutes we looking at a dozen Tacos. He knows the truck from bumper to bumper. Couple hours later, he helped me load up. He was disappointed that I did not have a smart phone so he could show me all the bells and whistles of the system. Buying a car is stressful and he made it smooth for me.

Cheese7203Aug 28, 2013

5

I had been dreading the purchase of a new car because it is always such a ordeal. I was pleasantly surprised. My salesman, Will C. was great, very informative, pleasant and not pushy at all. He was ready to help in any way. I have only had my Sienna a week, but I love it. My last car was a Toyota Sienna. I had it for 10 years and it was the best car I have ever owned. I am 67. I know I will enjoy this one for many years. Thanks Will and Toyota Mall of Georgia. Joanne

jojo807Aug 26, 2013

5

Test Drive the car then when I was ready I Contacted Sanjay through Internet and Costco Program. I received a good price and the option's and car I wanted with no Haggling. Bought several cars at various dealers over the years and this purchase was the least Stressful purchase. I will definitely go back as a I need more vehicles for my growing family.

DaveFromGAAug 25, 2013

5

Received a quote via email and they really did have the best price on the Tundra we liked. The sales process ran smoothly and was offered a very fair price on our trade in. All in all, two thumbs up! Ask for Patrick B., he'll take care of you.

l52094Aug 22, 2013

5

After visiting AutoNation Toyota Mall of Georgia. I said to myself: This is it! No need to go elsewhere to purchase a vehicle. ANTSMG experience is the very Best. Thank you very much to my salesman William M., Anderson L. Finance Manager, Bill M. Sales Associate, Dennis M. Service Manager and to the lady at the food stand for the great food. You folks are the best in town!! Sincerely, George Blanco

GblancoJul 18, 2013

5

My husband and I are happy Toyota owners ('10 4 runner, '04 camry, and '94 corolla). We wanted to get something different for our fourth vehicle and went to test drive an Accord and a Passat. We weren't crazy about the loud engine noise when we want speed. So we visited Toyota to see the latest greatest models on the lot. A nice gentleman came to greet us and we told him that we were here to simply look. He understood our needs and strolled with us to answer questions. Not once did he try to push us to buy, offer to test drive, or got bored and all of a sudden too busy for someone else. We would have walked out of the dealership in matters of seconds and not look back if the salesman attempted any tricks up his sleeves. That would have made our decision easier to go buy elsewhere. But because of his courtesy and willingness to answer questions, we knew right away we are forever Toyota. On top of the great salesman, buying through the costco program made it even more easier. No hassles and we we drove the '13 camry home that night. Great attitude from my salesman.

Dyna01Jul 8, 2013

5

In my 50 plus years I have bought several cars. The experience at Autonation Toyota Scion Mall Of Georgia was great. My salesperson, Hugh J., Could not have been better. he is the reason I bought with your company. Give this man a raise!!!!!

falcon81Jul 7, 2013

5

I had a wonderful experience purchasing a new car. Helpful but no pressure. I visited the lot several times before purchasing and was never hounded or asked for my contact information. Once I decided to purchase, it was smooth and easy.

sledgehammer4Jul 1, 2013

5

Mike E. showed professionalism, character, and the willingness to find the vehicle that my wife and I wanted. Absolutely no pressure and was also willing to work with me on my trade. I would recommend his excellent service to anyone.

mycar1313Jun 27, 2013

5

We bought a new Toyota Rav4 and Jacker H., our salesman was awesome. It's the best experience I've ever had buying a new car and I've bought many. Jacker bent over backwards to insure we left as happy customers. He put no pressure on us whatsoever. My wife marveled at how he stood at the showroom door and smiled as my wife drove off in our new car. I would give him 6 stars if they were available but since there are only 5, that what he gets. I will definitely look for him again when I buy another car.

happycampergaJun 25, 2013

5

The service was great. They helped me to get better deal with brand new car instead of a used car. Definitely not too pushy and very respectful of one's requests. I would recommend them to anyone.

okolatJun 23, 2013

5

I had not bought a car in 10 years and was ready for a new one. I went to 3 different dealerships (Nissan, Honda and Toyota). I chose the Toyota for many reasons but I was glad that I had a salesman that didn't try to pressure me and seemed to care that I had a good experience. He seemed to be quite knowledgeable and a lot of fun......car buying can be quite exhausting! Thanks Tony A. for doing a great job!

emgreenJun 19, 2013

5

We love the 2013 Toyota Camry LE Hybrid that we recently purchased at AutoNation Toyota Scion Mall of Georgia. The sales experience worked well for us. We have no complaints. The staff was courteous and respectful, not pushy. We plan for this dealer to perform all necessary service and warranty work on this vehicle.

CharlesDeweeseJun 1, 2013

5

Eric B. worked very patiently with me and made this buying experience an enjoyable and successful one. Everyone I worked with was very friendly and helpful. The dealership is one of the most comfortable and accommodating car dealers I have had the pleasure of working with.

WNFMay 25, 2013

5

This was truly the best car buying experience I've ever had. They showed me all my options, didn't try to sell me something I didn't want, weren't pushy and let me take my time to get what I really wanted. The financing dept was super easy to work with and made it very simple to understand. The service dept called and gave me detailed a explanation of the extra services I ordered and when the van would be ready for pick up. If you're looking to purchase a new vehicle go see Willie L., he'll take great care of you and let you know all your options!!! My past 3 vehicles have been Toyota's and I will not buy anywhere else. Keep up the good job Team Toyota.

shawnbausmanMay 20, 2013

5

If you are looking for a new or used vehicle, this is the place to go. Harley W. went out of his way to find the 4Runner I wanted. He listened to my needs and found the exact car I wanted in a very timely manner. Throughout the sales process, he was an advocate. He made sure that I was a satisfied customer before and after the sale. The finance manager, Leslie F. was also very helpful with customer service in mind. I highly recommend Team Toyota Mall of Georgia. They make the car buying experience a very pleasant one.

liza7Apr 25, 2013

3

This dealership uses their own SmartChoiceSM Pricing but never got competitive. They also failed to provide information I had requested about the line items I would see at closing. After three days I bough from another dealer who did not waste my time. The pace may have been too fast for them.

jharvillApr 15, 2013

5

I bought a 2013 highlander last month and overall it was a great buying experience. All the sales associates were very nice and was really helpful in making the process very smooth and enjoyable. Would definitely consider them in the future as well.

ILuvCars007Apr 1, 2013

3

I found a used Toyota Tacoma online and contacted the dealership. I was coming from Chattanooga, TN, almost 3 hours drive. The salesman asked me to contact him when I was leaving so that the vehicle would be ready, but when I got there, it was not ready. The salesman left me with a subordinate who was not able to discuss price with me for a long time. When I was finally able to get the salesman, we talked pricing and agreed on an out-the-door price, which he apparently took to a manager. He came back with a higher price than agreed, including a very high documentation fee for a cash deal. I went to consider it and was going to leave when they then decided to come down to the agreed price. Too many games. Truck also had an extremely loose drivers side mirror. I find it difficult to believe that no one at the dealership noticed this, because a very light touch moved it. Overall, the truck is good but the purchase experience was frustrating and not enjoyable.

tennfanMar 31, 2013

5

After 270,000 miles, my Jetta was ready for retirement. Being used to great gas mileage, the only way for me to go was hybrid. After reading all reviews on Edmunds, I decided on a Camry hybrid...that was the hard part. The easy part was buying it. I contacted TTMoG via web, picked a car I liked from their on-line inventory and asked (via the web) for their best deal. I was contacted by Harley W. (terrific salesperson) who offered me sevaral pricing/financing options, as well as A GREAT PRICE. Nobody in town could touch them. Closed the deal and picked up the car the next week...Harley and TTMoG made it easy. I highly recommend this dealership...ask for Harley...he's terrific!

satisfiedbuy4Mar 26, 2013

5

Went looking for a 2013 Corolla with the power driver seat option(code PTAT) and was told by 2 other Toyota dealers no such car existed. One went so far as to say there was not one to be found "in the entire world" and the first tried to charge me 20K for the car once I helped him find it, and then used the "rarity" factor of the heretofore, unknown car, as the reason for the 20K price tag. Then I went to Team Toyota and John D. not only helped me lasso the "unicorn" but also guided me along the path for getting it saddled up and it is now resting in my garage, quietly munching on the "pot of gold" found at the proverbial end of the rainbow which apparently ends at my garage! The dealer honored the Truecar price quote without drama, i.e. "let me take that offer to my manager..." or any such blather. Thanks to John the 'unicorn whisperer", Leslie, who provided the care and feeding schedule, the fiance department provided the saddle at 0% and Karen for assembling this great team of Unicorn Wranglers at Team Toyota!

mike0511Mar 26, 2013

5

Buying our new Toyota Camry hybrid from Team Toyota was a nice experience. I went back three times trying to make a decision. Each time I was greeted courteously by the sales staff and absolutely no pressure was given. They have a great product that really sells itself. Once I made up my mind to buy the car and we came to an agreement on the price and trade-in, it was not long before the paper work was finished. Since I am a previous New Toyota owner I got great financing from Toyota. The hybrid system as well as the new audio system were explained along with the rest of the bells and whistles. Dave even programed our cell phone for Blue Tooth. It wasn't long before I was driving away in my sparkling new car. I am still on the complimentary tank of Gas and the computer says the car is getting 40 miles to the gallon. The mileage along with the quiet cabin and good ride has convinced me that I made the best decision. Also, I cannot forget the great appearance and engineering of the car. Team Toyota is an additional plus in my buying experience.

onthebeamMar 12, 2013

5

Great experience at Team Toyota Mall of Georgia. Patrick B. was outstanding in his knowledge and help in my selection of a new car. The entire process, from first entering the showroom to driving away in a new Avalon, was as good as it gets.

maizeMar 7, 2013

4

My wife was looking for a car so we went in to look. The salesman gave us no pressure took her for a test drive. She loved the car. The delear gave us a good deal and the whole process only took a few hours and we drove the car home.

satbayMar 6, 2013

4

Great help from Mr. H. especially, he found the car I wanted, got it shipped to their location and the paper processing was done in record time. Grateful for his help...

LdapMar 6, 2013

5

I was quite pleased with our recent purchase of a customized 2013 Toyota Rav4 Limited from TEAM TOYOTA at Mall of Georgia. The Sales Agent, "Kevin M." was a pleasure to do business with. I originally worked with a "Buyer Service" through our Credit Union. They could not find the vehicle color with the interior color and options I wanted. They wanted me to accept a vehicle with a different interior color for X $. While researching online looking for the vehicle I just happen to fill out an online request for offers from others, you know one of the ads off to the side of the page your viewing. I had never done this before and didn't know who or if anyone would respond or when. Well within a couple hours "Kevin M." @ Team Toyota Mall of Georgia contacted me. He determined what I was looking for and within what seemed like just minutes was able to find the exact color combination with even MORE options for the same price the "Buying Service" wanted us to accept. Over the next couple days Kevin responded to every email and phone call with the utmost speed and importance in every step of the process. Kevin worked with our finance people at the Credit Union and every concern and question was always dealt like I was his only client. By the way all this occurred while I was suffering with painful pancreatitis at home. After the deal was agreed too we also decided to traded in our daughter vehicle with only a general idea of trading value. Kevin went to bat for us in getting the most for our trade-in. It was nice to finally meet Kevin when we picked up our car last Friday. Thanks Kevin!!

DinoDeanMar 5, 2013

5

Buying a car can be not only such a big headache, but also very time consuming. When we stepped into Toyota Mall of GA, it was anything but that. Mohamed R was our sales guy and did literally whatever it took to make the deal happen! He's a great guy that goes the extra mile to make sure you are satisifed! I have already recommended this dealer to so many people and will continue to do so!!

Tori861Mar 2, 2013

1

Went to buy a car last year. told them what I can pay each month and length of terms/total price. I knew going in what my payments should be because I just came from another dealer. He gave me the correct monthly payment but added 12 more months on the term and told me that it was the same interest rate and price. Not so, it was $4200 more than other dealser quote for the same price car because the higher interest rate and term-even though verbally, he told me that he matched their information. Really, are consumers that dumb that we don't notice the difference or we don't really read?

avonlady1Feb 14, 2013

5

I had a very pleasant experience. The salesman (Sanjay S.) was helpful in finding the right car for my needs. I was able to get a good price for a great 2012 Avalon that I love. Thanks Jerry

jerry191Feb 13, 2013

5

Recently purchased a new 4Runner and had a great experience with Team Toyota. We handled all the pre-purchase work online through the internet sales team and it went smoothly. I got a quote from TrueCar and the dealership matched that price and was able to complete the deal very quickly. Found our car and had it at the dealership the following day ready to drive home! We will definitely be going back for future car purchases!

jc4runner1Feb 5, 2013

1

Was going to by a car when I went into financing I disagreed with the term so walked away. As I left I recieved a call from the salesman saying that he removed my liscense plate because he thought it was a sure thing. He said to come back to the dealership and he would put it on. When I go there they lost it all of a sudden, and their solution was for me to buy the car and they would register it for me. Ended up getting a temp tag and having them get a new car from the DMV.

nothappy36Jan 9, 2013

5

Having bought 3 cars (2 new and 1 used) from Team Toyota Mall of Georgia I can say it was a very pleasant experience each and every time. Our salesman on all 3, Emmanuel, is top notch and a pleasure to work with as are the sales managers. When it comes time to trade this will be my first place to visit, top notch!!

swgdanDec 25, 2012

5

From the writers to the techs this is a great service facility with excellent hours!!

swgdanDec 25, 2012

1

we were attracted by one of their advertisement. We called to confirm the advertised car is in stock with the price. After driving an hour to there, they simply told us they mistakenly think I was inquiring another car which was the same model but 20K more expensive

lukega1Dec 18, 2012

1

Surprising and very disappointing since other area Toyota dealers were immensely helpful. I don't know what is wrong there, but everyone please stay away, they stink!

jamg402403May 31, 2011

5

I bought my first car at toyota mall of Georgia a few months ago...And the experience was Phenomenal.I did some research online befor going out and got with an Internet salesperson(Dwayne Jerome) who was respectful,patient, upbeat, and was very knowledgeable about all the cars I asked about.I drove the Camry,Corolla,and the yaris.I Purchased the Corolla after It was all said and done.I really liked that fact that the Dwayne didnt try to pressure me into buying a more expensive vehicle in the Camry(that was tried at another dealership!).I refer anyone that I talk to about my car to Toyota Mall Of Georgia because of my Great first time car buying experience!One of my best friends just got a 4runner and Shes lOVES IT just as much as I love My "Rolla". Honest, friendly, great service pays off !!! THANKS TOYOTA MALL OF GEORGIA LIFETIME CUSTOMER, -B.Rivera P.S. Just got my first oil change done, and Garret and Josh In Service are Awsome!!!

biancariveraApr 16, 2010

1

k so I have a 2004 Prius. When I bought it my biggest concern was with the power and battery in it. There were reports that said after 4-5 years the battery would go bad. Toyota responded with a "lifetime guarantee" on both items. Saying " for as long as you own your car we will guarantee that if anything goes wrong with the power or battery on your Pruis we will replace it free of charge" they also even had it on the Toyota.com website so when my car won't start on 4/3 to go pick up my iPad I think no biggie it's covered. The following Monday I have to jump start my car, which is no easy trick because you have to get into the back and the trunk only opens electronically so I have to go through the back passenger door to get to it. I then go in and wait 30 minutes for for them to help me. I then meet Tony Owens Asst. Srvc. Mgr who tells me it's not covered then he says don't u read your warranties? It's not covered show me where it is covered, do you read your warranties on anything? If you were smart that's what you would do! I said no, I guess you guys just lied to me... "I guess so, sales people do that that is why you have to read" my next car... Not from here... After my car is fixed I can't wait to talk to his boss and I'm posting this everywhere.... Tony.... I hope you lose your job, your attitude sucks and so does your "service" Guess what... even the corporate Toyota site says its covered for a minimum 8 years or 100K, I'm at 6 years and 67K miles. [violative content deleted] This sounds like this dealership is committing warranty fraud!!!!

mylesrothackerApr 5, 2010

1

I was working with a sales person to purchase a car and the sales person was so unhelpful and out of it. He could never remember which car i wanted or who i was. When he was suppose to call me right back in 10 min...I wouldn't hear from him for like 2 days (this happened like 4 times). When i finally got call from fiancing...he had added 3000 on top of what he quoted me and lost the paper that i faxed them. The fiancing woman then told me that she will talk to her manager and get him to call me (never heard from anyone again after). Apparently, this dealership has great sales, they dont need to treat anyone with respect or honesty for business. I warn everyone to look at all the paperwork and look at fiancing before signing anything with these people. They are [violative content deleted].

smashingkatMar 11, 2010

1

Rescission Clause....Spot Lending Scam. Purchased a car in Dec 09, kept the vehicle over a month and never received tag. When I called about the tag, it was not sent into the County tag office. I called the dealership and they gave me the run around. The next day the finance mgr called and said that my loan switched banks. He said nothing would change, but I became worried. I kept calling and eventually got the sales mgr who was very rude and disrespectful. They wanted more money on top of the 2,500 down payment for a used vehicle. SUV was returned and they are suppose to be returning my down payment in 5 days. This was an awful experience....I will never purchase from them and I would never purchase a Toyota (it isn't the floor mats). They lied to me, my credit is good, they lost a sale based on arrogance and 500.00 additional dollars. LOL...LOL...LOL Sales Person (A+) Sales Mgr (F-) Finance Associate (F-) Finance Mgr (E---).

missy30Jan 24, 2010

5

If you've never been to Toyota Mall of Georgia. GO! These guys blew me away with the way they treated each of their customers. And not just me, I took my whole family and we were all treated with patience and respect. It made picking out a car fun. We got to drive all the cars we wanted without any hassel or pressure. The salesman was polite and knew just about EVERYTHING when it comes to Toyota's. All our questions were answered so we felt right buying the car at the right time. An plus we got an great deal that other dealers tried to beat but couldn't I highly recommend Toyota Mall of Georgia.

andy2020Sep 29, 2009

5

This is a great place to do business. Two thumbs up. I had a great experience. I hadn't bought a car in a long time and I was skeptical about buying a car from a dealership but I heard many great things about this one so I decided I would give it a try. They treated me great from the moment I walked in the door until the moment I drove away with my new car. They gave me an awesome deal and I will definitely go again to by my next car there. I recommend it to everyone!! Thanks Toyota Mall of Georgia.

smichael1Sep 28, 2009

5

Let me start by saying that these people just really love their job. And that's just so important. Buying this car was a very big decision for me and they just made it so easy for me. They let me test drive all the cars I needed to drive and answered my questions one by one making sure that I was comfortable with my decision. There's no question why Mall of Georgia is the number 1 volume dealer in Georgia. I Highly recommend.

bdwightSep 23, 2009

5

You rarely come across good ol' honest people these day; especially car salesmen. But.... I purchased a car from the internet department, and my experience was great. I test drove several cars no problem. Everyone was patient and I just felt like a client for life. Highly recommend this dealership over all the others. By the way, I GOT A GREAT DEAL!

googleSep 18, 2009

1

These guys are [violative content deleted] and WILL rip you off if you let them! I was told my transmission was dead on my 7 year old Camry and that it was going to cost $4,700 to replace it with a fully rebuilt one from Toyota!!! In addition, they charged me $99.50 just to diagnose the problem. I went to [another place] and dealt with a very honest manager there who offered to tow my vehicle from Toyota Mall of GA for free, diagnose it for FREE, and rebuild my transmission (only if their diagnosis said it needed to be done) for LESS THAN HALF what Toyota Mall of GA was going to charge me. These guys are [violative content deleted] and work every angle possible to rip people off. This was not the first time they've tried to do it to me, but it will certainly be the last. One last thing, when I told the Service Dept. Manager of my dis-satisfaction and that I would not be returning to his shop, his ONLY response was "Good"!!!

tbro1Jun 8, 2009

1

Worst buying experience. Sales Reps and Managers are dishonest and deceitful. First deal was made and then less than 30 days later it was totally off the table. Trade-in allowances are a total joke. Would absolutely not recommend using this dealer.

lmcleroyMar 27, 2009

1

Bought a used Acura RSX from Toyota mall of Georgia. When we were negotiating I found that the car only had one set of keys and key fob. I mentioned that this would be an issue unless her service department could get me another set. After checking with her service department I was told they had an extra fob lying around for an Acura and would reprogram it for my car and would order me another set of keys from the manufacturer. When I came back that night to pick the car up there was no recollection by the saleswoman nor the service department of any of these promises made. After a while of arguing, and me continuing to press the saleswoman said, "Sorry sweety! Next time you gotta get that in writing." Now a set of keys and fob are not a huge deal, and may not have been a deal-breaker. But if a company is going to lie to you about something so little, what else are they willing to do to take advantage of customers?

KintopsJan 17, 2009

1

Tried to buy a new car from these guys and they changed the deal twice. The salesman knew very little about the cars, just that they had massages and pedicures when you came in for service. Made one deal and then the incentive was no longer available. This was the salesman's "mistake". Gave them a second chance and made another deal. Again, when they present the typed offer the incentive no longer applied. This was a "miscommunication". Funny, but the deal that the sales manager wrote down on paper could no longer be found. Sorry two strikes and you're out! Toyota has some great cars. Just don't buy from these dishonest people.