How does the integration work

Get Notified of Support Activity in Slack

By integrating Slack with SupportBee, you can get notified in your Slack channels for important events in your support desk. This includes new customer support emails, replies and comments.

You can choose to get all kinds of notifications in your Slack channels. These notifications would pop up as a message with all the necessary details and information about the ticket.

Get the full email message. Or not!

You can decide if you want to get the full contents of the message in Slack or just want to keep it short and sweet. If your team is using Slack to keep a tab on the support emails, we recommend full email integration.

Adding Slack Integration to SupportBee

To get started, please login to your SupportBee and click the Add to Slack button on this page. While authorizing SupportBee's slack integration you can select a channel that you want to post the notifications to. Once you authorize the integration, you can adjust the notification settings in SupportBee.

That's it! You should be all set to see notifications pop up in your Slack. For any feedback or ideas about our Slack integration, please write to us at support@supportbee.com.