Water & Wastewater Operations in New London

The challenge

10-year, $59 million operations and management (O&M) contract represents one of the largest U.S. water and wastewater systems managed by a public-private partnership. City sees Veolia North America as its best choice to protect valuable water and wastewater assets efficiently and cost effectively.

The project challenges are:

In 2008 Veolia won a competitive bid process to provide the City of New London with operations and management (O&M) services for its water and wastewater systems.

Under the contract, the company will have total asset management responsibility for a 10-MGD activated sludge wastewater treatment plant, nine wastewater pump stations, an 80-mile collection system, a 9-MGD surface water filtration plant, finished water storage tanks a 240-mile distribution system and 2,500 acres of watershed management, including five reservoirs.

The company also is in charge of capital improvements, billing and revenue collection, underground asset management and sludge disposal.

The solution

Innovative solutions:

Create a seamless and professional transition plan that maximizes potential of staff.

Put strong focus on safety and compliance to protect city's investment in water and wastewater assets.

Ensure environmental integrity of Thames River and Long Island Sound.

Provide single management team to cover total asset and capital program for the water and wastewater systems.