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This category will be presented to one or more individuals who perform junior or middle management roles in the industry and are known for their hard-work, loyalty and devotion to duty.

In many cases, the ‘Unsung Heroes’ are those who keep the wheels turning against all the odds; no transport operator can do without such people – even though they often slave away for years with no recognition save their own satisfaction in a service delivered and a job well done, whether they work for the operator or the local transport authority.

Above all, the ‘Unsung Hero’ will be someone who demonstrates the importance of ensuring that the services are delivered for the passenger and for the local community.

Who can be nominated?

Any person working for a bus operator or local transport authority continuously for the twelve months ending on 31 May each year, who can show service in a junior management and/or supervisory role of more than five years.

… and by whom?

Senior managers in both operating companies and local authorities are being asked to nominate people within their own organisation or with another operator or local transport authority who, in their view, qualify for this recognition.

Criteria and Entry Requirements

The award will be made on the basis of the quality of the submissions made, which need to set out: