Calls and other service delivery activities are regularly monitored to improve upon the services in line with the Service Level Agreement and continuous feedback / observations are shared with business stakeholders to fix problem areas and drive continuous improvement.

Avantha has developed CRMs for various clients and have implemented them successfully. Our CRM is customizable as per the requirement of client and can be used across industries. Avantha has implemented CRM for entire retail chain for one of the largest white/brown goods company.