I bought a MoneyPak card last night for my son to put money on his Emerald Card. I call...

GetHuman780184's customer service issue with Green Dot from June 2018

Help with my Green Dot issue

The issue in GetHuman780184's own words

I bought a MoneyPak card last night for my son to put money on his Emerald Card. I called the number Rite Aid gave me for customer service and gave the info to a rep, who said the money would be on the card in ** minutes since it was an emergency. The money was never put on the card. I have been calling the number back repeatedly since last night and am getting no answer or someone picks up, then hangs up. Since this method did not work, I had to go back to the store to get another card. I was able to successfully load the *nd card through the website. Since I cannot use the card (says it's been used) and did not receive the $** in my son's account, I am requesting a refund of the $** plus the $*.** service fee.

GetHuman780184 did not yet indicate what Green Dot should do to make this right.

I have an issue with Green Dot too

How GetHuman780184 fixed the problem

We are waiting for GetHuman780184 to fix the problem and share the solution with the rest of us customers.

Please help with my Green Dot issue

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.