The Service Desk Analyst delivers prompt resolution to customers through the provision of first and second level technical support for incoming service requests and incidents related to computer systems, software, and hardware.

The Service Desk Analyst delivers prompt resolution to customers through the provision of first and second level technical support for incoming service requests and incidents related to computer systems, software, and hardware

My client is looking to add to their ever growing IT Service Desk team, initially on a temporary basis. You will be required to do basic troubleshooting whilst providing excellent customer service to internal and external stakeholders.

A position is available for a self-motivated, enthusiastic and professional IT Support Technician. The role is to provide desk-side, remote and help desk support services. This is a hands-on customer-centric role providing solutions to end-user and end-customer technical issues, from quote through to delivery and support.

A Technical Support Specialist required to join an ever growing team in Sydney. You will be part of the National Service Desk as a phone center analyst as well as providing a high level of desk-side technical support throughout the office.

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Michael Page service desk analyst jobs

Whether you already have years of experience in service desk analyst jobs or are just starting out in the industry, Michael Page can help you take the next step in your career. As one of Australia’s top recruitment companies, it is our role to help place you in a position that suits your skills and experience, and enables you to grow towards your goals. We strive to remain on close terms with top companies around the country to ensure that when a new service desk analyst position opens up, we are one of the first to know about it.

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Even though a service desk analyst technically works in the technology sector, this role is vital for any company that needs hardware and software support, which means that a service desk analyst job description can vary significantly from one role to another. Michael Page recruiters understand that this role can take you into almost any industry in the country, and will only put you forward for positions that you would be interested in.

The current market highly values those not just with strong skills in the technology market, but also those with proven soft skills. To fully become integrated with the rest of the business and help colleagues, the service desk analyst job scope now includes exceptional interpersonal skills and focus on teamwork.

Additionally, thanks to the ever-increasing role of technology in businesses, it is expected that there will only be more and more demand for talented candidates. Employers will need to work to attract and retain top talent, and many of them are acknowledging that career progression and workplace flexibility are key factors alongside base wages as part of an enticing remuneration package. To find out what salary you can expect as a service desk analyst, visit the 2018 Australia salary guide and use the salary comparison tool to determine the average pay packet for your level of experience and region.

As you continue to search for service desk analyst roles, keep checking back here as we regularly update available positions as they arise.

Michael Page service desk analyst roles

If you’re ready to make a move, our recruiters are ready to help. From the initial stages of browsing available roles to the final stages of negotiating a salary, Michael Page often works to place talent in positions such as: