It is a representative group of people who are happy to give their opinions of the services we offer and who would like to share ideas on how to improve them.

How does it work?

You have the opportunity to send us your comments and suggestions. Occasionally we will also ask for your opinion on specific issues. This will help us to identify service areas that can improve and find ways to do so. Don't worry, we will only ever use your e-mail address for this purpose and will NEVER pass it on to third parties.

In the long run we might branch out and run an internet forum so you can interact with other members and us more directly.

What not to do

This is not the right place for issues related to your personal health care or to put a complaint, please use the usual channels for that so that they can be addressed properly and timely!

On behalf of the practice team,

Alison Yardley, Dr Barbara Vroom

Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have a virtual patient representation group so that you can have your say. We ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

The group consists of approximately a hundred patients from as broad a spectrum as possible to get a truly representative sample. We always need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups to join up.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

28/03/14

Our Annual Practice Improvement Questionnaire has solicited 336 responses which is a great result!The answers have been published on the web site under "Further Information" on the Home screen, then select "Survey Results". Unfortunately the free-text entries do not show up there, they can be requested from reception or the practice manager if you are interested.Thanks to all members who read and commented on proposed actions to improve services in response to the feedback received. This years Action Plan can now be viewed if you click on the link on the home page.

We will keep you posted as to progress!

Sincere thanks for all your hard work and helpful input!

Contact Us

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager

Your Message:

Your Contact Details:

Name:

Email:

Telephone:

Date of Birth:

Do you agree to be contacted regarding this matter?

Yes, I agree that you may contact me regarding this matter

About This Form

Note that by using this form, you will be sending information about yourself across
the Internet. Whilst every effort is made to keep this information secure, you should
be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.

Your IP address (3.226.243.10) will be sent
with your communication. In rare cases where abuse or criminal activity can be shown
to have taken place this may be used by the authorities to trace you.