For a refund/return, please send an email to info@dnbeentertainment.com with the reason for the refund/return. We accept returns/exchanges for any reason except, but we will only reimburse shipping expenses if it is a mistake on our end. The item must be returned within 7 days of the customer receiving the item. Ship the item back to the address we provide, and we'll ship an exchange/refund within 3-5 business days.