sorry,but knowing rick personally, something tells me that we are not getting the full story here. i never would have imagined that rick would hang up on a customer no matter what.

all i can say is i been dealing with Rick Moetle for many many years and he is one of the best customer service guys that i have ever met!!! i dealt with him in sunpath and with wings and he always gave me excellent service and got things done for me in a hurry if i needed it.