We purchased this 2015 S Juke S on October 1st. The service was good
up to the sale. After we signed the sale agreement, we found the
salesman to be patronizing. We asked him to provide a manual that was
missing from the car. He promised to deliver one that evening when he
picked up a check at our home for the purchase of the car.
He did not arrive until 9:30 that evening and did not bring the manual. He
told us he would provide one within a day or two. We called him and he did
not respond when we did not receive one. We talked to the Customer
Service Manager who told us that the salesman mailed one out.
We received a manual in the mail but it was for a 2012 Nissan not a 2015
Nissan that we had purchased. I don't know if he sent that by mistake or
just thought that was good enough because we had already purchased the
car. We contacted the Customer Service Manager and was promised that
one will be ordered and mailed to us. She indicated that this would be a
two week process
We sent this incident to the Internet Sales Manager, but up to this day we
have received no response.

Thank you so much for taking the time to write a review and congratulations again on your Juke! Per our conversation I have made sure that the right owners manual was ordered and shipped to you. Unfortunately, it does take a bit of time for us to get the owners manual from the manufacturer. I do apologize again for the delay and for your salesman's honest mistake in sending the incorrect owners manual. I have confirmed with my parts Department last Friday, that we have received the correct owners manual and it has been shipped to your house (I provided you the tracking number). In the meantime

Thank you so much for taking the time to write a review and congratulations again on your Juke! Per our conversation I have made sure that the right owners manual was ordered and shipped to you. Unfortunately, it does take a bit of time for us to get the owners manual from the manufacturer. I do apologize again for the delay and for your salesman's honest mistake in sending the incorrect owners manual. I have confirmed with my parts Department last Friday, that we have received the correct owners manual and it has been shipped to your house (I provided you the tracking number). In the meantime, as discussed in our last conversation, we do have an electronic owners manual you can reference at www.nissanusa.com. Your business is very important and we appreciate you for choosing Antioch Nissan for your car buying needs. If you would like to further discuss this please contact me, your Owner Loyalty Manager, here at the dealership. Thank you!
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CarGurushttps://www.cargurus.com

Apr 27, 2016

Mitch

The representative was in no way trying to work with me to make a deal happen on a car that I wanted. Will never car shop there again in my life

Dealer responded fast but in response
to me asking for their best out the door
price they only offered their list price.
They did follow up good as well. We
bought a cube that weekend from a
dealer who knocked a thousand off list.