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* What information do I need to administer Exchange 2003?
* How do I configure settings at both the organization-level and the server-level to achieve specific Exchange 2003 goals?
* What do I need to know about recipients, messaging, the Exchange store, e-mail clients, and Exchange clusters in order to effectively manage these aspects of Exchange?
* How can I effectively manage e-mail recipients in my organization?
* What do I need to understand about routing groups, SMTP, and Internet connectivity to enable message flow in my organization?
* How can I provide and support e-mail clients for my users?
* How do mailbox stores and public folder stores work in Exchange 2003? What do I need to know to effectively administer them?
* How can I effectively administer clusters to achieve maximum reliability and availability?
* What tools and services are available for managing Exchange 2003?
* What is the recommended configuration for a four-node Exchange 2003 cluster?
* How do internal components interact in the Exchange store and what should I know about these components?
* What do I need to know about public folder replication and the replication process?
* What is full-text indexing and how can I effectively use full-text indexing in my organization?
* What tools and processes can I use to troubleshoot and remedy mailbox and public folder store problems?