If you are not satisfied with the product you received, we will gladly
exchange, send credit, or refund the unopened product (excluding books) within
30 days of purchase. We will be unable to refund shipping charges. If a product
is missing parts or pieces, call us and we will replace what is missing. Call
us about any problem with your order and together we will discuss the best
solution. (If we need you to ship item back because of a mistake we made or
damaged item, we will pay for the shipping costs.)

**If you decide you need to ship something back, call us first so we can
authorize it. When you ship it out make sure you include in the package your
name, date of purchase, order information and most important, phone
number.**