Our Internal Quality Assurance (IQA) policy

Beyond Theory is committed to recruit and select occupationally qualified (associate) trainers and coaches to deliver the training and coaching programmes to the required standards.

Each (associate) trainer or coach will be briefed by the accountable person before each session to ensure learning aims and objectives are clear and that any changes in the design and/or delivery are properly communicated.

Each (associate) trainer or coach will be debriefed by the accountable person to validate that the training material and/or coaching session has been delivered to the required standard, This will include a review of the evaluation records.

The accountable person will undertake a random sample of course materials (i.e. 10%) and observe the (associate) trainers and /or coaches at least twice a year to oversee the risk of poor design and delivery against the required standards. These actions will be documented to provide an audit trail and will be available for inspection.

The accountable person will meet annually with any awarding body to review the quality assurance process. If required, the awarding body will be invited to audit the accountable person to monitor the quality of the accountable person’s own design and delivery.

This policy is subject to review by the awarding body on an annual basis.

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Beyond (noun) something that lies outside the scope of the ordinary experience

Theory (noun) a set of ideas, based on evidence and careful reasoning which offers an explanation of how things work or why things happen

Beyond Theory is an independent training and development consultancy. We provide leadership & management and customer service excellence training and coaching across all business sectors. Based in Northampton, United Kingdom we are the leading employee engagement specialist in Northamptonshire, enabling businesses to improve their business performance by increasing the motivation, professional development and skills of their people.

When and where appropriate, we use marketing leading psychometrics and personality profiling such as Myers Briggs Type Indicator (MBTI),FIRO-B and Strength Deployment Inventory (SDI) to support our business coaching, team building and customer service training.

Our consultancy, training and employee engagement strategies are based on the latest research provided by Chartered Institute of Personnel & Development (CIPD) and Engage for Success. Everything we do is backed by our money back guarantee – if you are not satisfied then you don't pay.