Ray Ison, Professor in Systems at the UK Open University since 1994, is a member of the Applied Systems Thinking in Practice Group. From 2008-15 he also developed and ran the Systemic Governance Research Program at Monash University, Melbourne. In this blog he reflects on contemporary issues from a systemic perspective.

Friday, August 19, 2011

John Seddon in Oz

I have made earlier postings about John Seddon's work He is scheduled to be in Sydney and then Melbourne at the end of the month. I recommend attendance if you can make it. This column by Simon Caulkin is worth looking at in its own right as well as for getting a feel for the sort of change that Seddon and his colleagues facilitate.

Lessons from the front line: What works and what doesn’t in UK public sector reform | Professor John Seddon

Cost: $22 (NSW IPAA members) or $44 (non-members), includes canapés and drinks following the presentation.RSVP here. Limited places so register now This event is being organised by CPD and IPPA, registrations are being coordinated by IPPA

Join the Centre for Policy Development & the Institute of Public Administration Australia (NSW) for a seminar with Professor John Seddon, providing insights into the UK government’s radical reforms of the public sector – with some lessons for Australia. Read John’s thoughts on Big Society here.

Through the Blair years John Seddon gained a reputation as a leading critic of public sector reform. His 2008 book, Systems Thinking in the Public Sector: the failure of the reform regime… and a manifesto for a better way, was read by Cameron’s policy team while in opposition and was thought to be ‘going too far’; but in some ways Cameron’s new coalition government has gone further. The target-setting regime is over and the Audit Commission is to close. On other fronts, Seddon remains a strident and informed voice against UK government policy, arguing that ministers seek policy-based evidence rather than evidence-based policy.

Seddon is as vociferous about what works. Those who follow his ideas achieve performance improvements that represent economic benchmarks. In this unique seminar John Seddon will talk about what works, what doesn’t work and he will offer up some clear advice for Australia:

How managing value drives costs out of public services while improving service delivery

How conventional approaches to sharing services lead to massive and costly failure

Why economy of scale is a myth

Why targets and inspection/regulation make performance worse

Three steps to sharing services that are guaranteed to maximise efficiency and improve service

How to get knowledge; studying service organisations as systems, the prerequisite to effective and profound improvement

The role of central government; constructive things to do and things to avoid

An evidence-based view of current UK government initiatives, including the Big Society.

The seminar is being presented as part of CPD’s Public Service Research Program. To download “The State of the Australian Public Service: An alternative report”, visit the program webpage. Be sure to sign up to our email list here [link] to get the latest updates.

About Professor John Seddon

John has received numerous academic awards for his contribution to management thinking. Originally an occupational psychologist, John was persuaded by Deming’s obvious truth, that we, mankind, invented management and we can change it. John has developed methods to help managers of service organisations change from a conventional command-and-control design to a systems design.

The State of the Australian Public Service: An Alternative Report

a widening gap between the anti-public servant rhetoric of some politicians and commentators and the positive attitudes held by Australian citizens about public servants and the services they deliver and

a decline in the ratio of public servants per capita in contrast to claims of public service ‘bloating’.

Shadow Treasurer Joe Hockey has declared the Coalition’s plans to slash public spending and axe at least 12,000 public servants’ jobs if they gain government at the next election in a rush to bring the budget to surplus. In recent days it has been revealed the Coalition plans to cut public spending by $70 billion, shutting down entire government departments.

The Australian Public Service (APS) employs approximately 160,000 people across 133 agencies, making it one of our largest employers and most significant investments. The staffing of the APS generates heated debate in the media as well as in Parliament. Views are polarised. But what do we really know about the APS? And does much of the rhetoric match up to the reality?

The State of the Australian Public Service analyses 20 years of opinion research on the public service. The report finds evidence of a disconnect between frequent public service ‘bashing’ by politicians and commentators and generally positive views of the public sector in the general community.

Most Australians are willing to forego income to pay for public services. There’s a strong preference for services to be provided by the public sector: twice as many people support public over private provision of health and education for example.
Our research into long term staffing trends also contradicts the portrayal by some politicians and media commentators of a public sector that is ‘bloated’.

“To return the ratio of APS staff to Australian citizens to 1991 levels would require increasing APS staffing to approximately 214,000, an increase of approximately 50,000 staff.”

Unless the community expects less of the public service or the APS is able to deliver its services with significantly fewer employees, the argument that we have a ‘bloated’ public service is baseless.The report also finds that the APS is an increasingly top-heavy workforce that does not reflect the diversity of the Australian community, with Indigenous Australians and people with a disability under-represented, and women under-represented in the senior ranks.

Dr James Whelan, the report’s author and Director of CPD’s Public Service Program said, “British Prime Minister David Cameron’s ‘Big Society’ vision entails cutting the public sector budget by ₤80 billion, freezing wages and calling for tenders for most services. At a time when the public service is under attack in the UK, Canada, New Zealand and the US, Australian politicians who are tempted to follow suit should be aware of Australian voters’ strong support for the public sector.”

CPD’s The State of the Australian Public Service offers an accessible handbook of all you need to know about attitudes toward the public service and staffing trends.

"There's a study running soon in the journal Global Environmental Change called "Cool dudes: The denial of climate change among conservative white males in the United States." It analyzes poll and survey data from the last 10 years and finds that ... are you sitting down? ... conservative white men are far more likely to deny the threat of climate change than other people.

OK, that's no surprise to anyone who's been awake over the last decade. But the paper goes beyond that to put forward some theories about why conservative white men (CWM) are so loathe to accept climate change. The explanation is some mix of the following, all of which overlap in various ways:

First there's the "white male effect" -- generally speaking, white males are less concerned with a variety of risks. This probably has to do with the fact that they are less exposed to risk than other demographics, what with running things and all.

Then, as Chris Mooney notes, there's the "social dominance orientation" of conservatives, who see social life as following the law of the jungle. One's choice is to dominate or be dominated; that is the natural order of things. Such folk are leery of climate change solutions premised on fairness or egalitarianism.

Then there are the well-understood "system-justifying tendencies" of conservatives. The authors explain that conservatives ...

... strongly display tendencies to justify and defend the current social and economic system. Conservatives dislike change and uncertainty and attempt to simplify complexity. Further, conservative white males have disproportionately occupied positions of power within our economic system. Given the expansive challenge that climate change poses to the industrial capitalist economic system, it should not be surprising that conservative white males' strong system-justifying attitudes would be triggered to deny climate change."

I also recommend his follow up article: "How do you solve a problem like conservative white men?" There are some good arguments here which resonate with my own view that we have gotten ourselves into the wrong conversation. It is not that climate change is not important it is just that it is the wrong framing of the issue. We needs conversations of hope and transformation as well as ones that embrace the complexity of our situation - the intersections of loss of biodiversity, resource, particularly oil depletion, income inequality, urban congestion and city dysfunction and post carbon societies.

Much has been written on the riots in Britain and no doubt there will be many theses produced in the coming few years. Having spent May to July in Europe, much of it in England, I must admit to not being surprised that the riots have occurred, deplorable though all such acts are. In the many pages of analysis look for those that address the systemic factors that have given rise to the riots but perhaps more importantly look to the future and ask: starting from here how is the situation to be dealt with systemically?

For me one key issue to look at is the English schooling system and the very low percentage of students who go on to A levels. In some ways aspects of the schooling system are designed to produce alienation - and this has nothing to do with teachers and the many well intentioned people who contribute to schooling. It is a long-standing structural problem in my view - yet to be fully overcome despite recent innovations.

But this is only one aspect of a complex situation. Natt Tapley points to another important facet - that is the role models that leaders provide, and in this respect his letter is a beauty. Nothing alienates more than those who cannot walk the talk - it is bad enough when those who do not know that that is what they do prognosticate but even worse when this behaviour is pursued knowingly.

REDD-plus at the crossroads in Papua New Guinea

Some of the politics and institutional complexity around REDD schemes are well analysed in this article by Colin Filer of ANU. The potential for systemic failure seems significant. As in so many other contexts Colin's conclusion that: "Programme and donors grow increasingly despondent about the prospects for effective institutional reform" highlights the domain in which so much systemic failure rests.