Dear Valued Customers ,

We understand that the key to our success is a happy and satisfied customer. This is why we focus on delivering a simple to use yet exciting shopping experience. In order to make your shopping experience fuss-free and enjoyable, kindly read through the following terms prior to making your pur

Duma Official webstore (www.dumaofficial.com) encourages you to read our Terms and Conditions before placing your order.

SIGNING UP AND SUBSCRIBE !

Signing up will not only make your shopping experience faster, you will also be able to get our latest updates that you would not want to miss. Be sure to give us your most current and accurate information to us. Don't worry, your information will be kept privately.

Enjoy the benefits as a member! Such as: saving your address so you can make your Check Out process faster at every transaction. You can also manage your account, change your address, review your current order. Of course, your information will be kept privately.

ORDER HANDLING

You can order any of our products as long as they are still available. Products in high demand may be sold out really quick, so please note that adding items to your shopping bag, does not mean the items are reserved for you - you will have to check out properly to make sure you purchase the product.

Once you have checked out, you may not add more items to your shopping bag. We cannot modify/add products for you; you will have to make a new order again if you do not want to pay double shipping fees.

*Reservations for any of our products are not permitted.

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment. We also reserve the right not to process your order if product is out of stock and somehow the system fails/errors. We will refund your payment completely.

PRICING RULE

Prices shown on our webstore are in Indonesian Rupiahs (IDR). Prices may change without any notifications.

Customers purchasing from outside Indonesia may pay your order via Bank Transfer in Indonesian Rupiahs. However, we suggest customers from overseas to pay in US$ via PayPal or through Western Union Payment if possible.

We have our own “fluctuate” based currencies rate for US$ and customers have no rights to change the currency exchange. Any custom and tax costs will be invoiced to you directly from the shipping company.

PRODUCT COLOR

We have tried our best to give the most accurate colors in the computer screen. But due to different monitor display, the colors may appear differently.

Payment should be made strictly in 24 hours (1 day) after checking out. We will automatically send an invoice with the details of your order via email.

You have to confirm your payment at our webstore to validate your purchase or simply contact us through our customer service.

If you can't transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products.

Confirmation (only for Bank Transfer) should be made strictly after you have paid your order. You can make the confirmation easily by clicking on the 'CONFIRM PAYMENT' link. Be sure to keep your order ID so you can confirm your order.

You do not need to confirm your payment if you pay with Credit Card.

BANK ACCOUNT INFORMATION

BCA: 5005 35 8008 PT DUMA KREASI INDONESIA

RETURNS & EXCHANGES POLICY

Please note that we do not provide pick up services for returns and exchanges.

Items should be returned new, unused, unwashed and with all garment tags still attached with the same packaging that Duma used to send the goods. Returns that are damaged, soiled or altered are not accepted and will be sent back to the customer.

REFUNDS

We only offer and accept refunds in form of STORE CREDIT at the selling price of the returned products.

Refunds will not include shipping costs.

For international customers, please contact your local customs for more details on tax and custom refund.

EXCHANGES

Products must be mailed for return within 10 days from the day the order was delivered.(i.e. Your order was arrived 8th April, you have until 18st April to ship back your returns). Products must be unworn and unwashed. Products must have Duma Official tag attached Please note that : Accessories (Bags, Earrings, Necklace, Body Jewelry) Sale, Sleepwear, Intimates, Sportswear are final sale. Due to hygiene reasons they are strictly not qualified for returns or exchanges Any merchandise marked “SALE” cannot be returned Products that do not meet conditions above cannot be exchange nor return.

All content from DUMA OFFICIAL webstore including Software and all HTML and codes are not permitted to be used for any public purposes. Content also includes any graphics, logos, photographs, image rights, video or text displayed at www.dumaofficial.com. Any reproduction, copying, or foregoing of the content are prohibited.

CONTENT ERRORS

DUMA OFFICIAL tries to provide the most accurate and complete information. However, content may have errors or inaccuracies. DUMA OFFICIAL also does not promise that all functional system and aspects at our web store will be error-free and virus-free. We recommend customers to have anti-virus software updated. Some browsers may experience different errors and we try our best to fix that. Please email us to HELLO@DUMAOFFICIAL.COMfor any errors that may occur.

COMMERCIAL USE

This site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works and sell any content or products within this site. You are prohibited to use our content for any advertising use/commercial use for your own site.

AGREEMENT AND COMPENSATION

You agree that you will be responsible for your activity in this webstore. If we notice that you

were involved in prohibited activities or violations of our Terms and Conditions, we may deny you access to this webstore on temporary or permanent basis. If you violate Terms and Conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the Terms and Conditions. We are not responsible for losses that are not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.

You agree to compensate us fully, defend us and hold us DUMA OFFICIAL harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the Terms and Conditions by you including the use by any other persons accessing this site using your internet account caused by your action or inaction.