Overview

The Review Score of 8.7 (maximum of 10) for The Homestead is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Homestead in Google's Search Results - more info

b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

The 5 points available are broken down as follows:

4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

The 4.044 Points relating to the number of positive Reviews for The Homestead is based on 4 positive Reviews in the last 12 months and is calculated as follows:

Review submitted from a Postal Card by Colin E
(Son of Resident)
on Friday 20 October 2017.
Relates to October 2017.

My mother has been treated with dignity and respect since she became a resident at The Homestead. The staff have been fantastic with her care. I can highly recommend any family to place their loved ones in The Homestead. The staff keep us up to date with activities, that they carry out and we have been encouraged to join in.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating: 5 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 24 Oct 2017:

Thank you for your lovely review of the care and support your Mother is receiving at The Homestead. It is really nice to hear you feel able to highly recommend us and that staff are keeping you up to date. I will be sure to pass your comments on to them, I’m sure they will be delighted.

Review submitted from a Website Submission by Lorraine C
(Daughter of Resident)
on Wednesday 25 January 2017.
Relates to January 2017.

My father stayed at The Homestead for a very short time approximately 4 months. During that time, however, I could not fault the care that he received. The staff were absolutely lovely and I know he enjoyed their company and attention in his final months. It made his life happier and much more comfortable. The facilities and rooms were always clean and food excellent. He was treated with respect dignity and friendship throughout his stay. I cannot thank the staff enough.

Review submitted from a Postal Card by Suzanne C
(Daughter of Resident)
on Wednesday 11 January 2017.
Relates to December 2016.

My dad moved to The Homestead in May 2016. He has a lovely big room and has his own reclining chair and television. From Day 1 he has been welcomed and looked after very well by the staff. He enjoys going on outings and going to activities arranged by the staff. He has made friends with one or two of the men and they get together at lunchtimes for a good old laugh and chin wag. He goes to the church meetings twice a week and enjoys a chat with the minister during the week.

During November he was asked to do the "We will Remember them" speech at the church service and he was Father Christmas at the Christmas Fayre which he enjoyed.

As a family, we are really pleased that he has settled in so well and is enjoying doing more now than when he was at home. All in all, it has been a move for the better.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Average Rating: 4.3 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 31 Jan 2017:

Thank you for telling us about the care your Dad receives at The Homestead, it sounds as if he is being kept busy and it is wonderful to hear that he has made friends and the move has been for the better.

Review submitted from a Postal Card by Margaret T
(Daughter of Resident)
on Tuesday 20 December 2016.
Relates to December 2016.

All staff and carers are very vigilant in knowing each individual's needs. Food and drink are always at hand and each resident is treated with respect as to their likes and dislikes. Nothing is too much trouble and care is taken seriously with regards to meals and fluid intake etc. Overall the care and atmosphere within the home make it a very happy place to live. My mother has been there for four years now and each day she smiles with sheer contentment and wanting for nothing.

How likely would you be to recommend The Homestead? Extremely Likely

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Average Rating: 4.1 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 22 Dec 2016:

It is lovely to hear that you find The Homestead to be a very happy place and that your Mother smiles with sheer contentment. There is no better accolade and the staff team will be delighted with your comments. Thank you

Review submitted from a Postal Card by Keith H
(Partner of Resident)
on Monday 12 December 2016.
Relates to November 2016.

Previously in another care home, which was also excellent, she was moved to Carterton with care and dignity by taxi, accompanied by her key worker. The following day, the new home held a birthday party for her. Very impressed by MHA main office organisation and the obvious culture of care for such vulnerable and confused residents. Staff always welcoming. The charity ethos of MHA clearly extends beyond the "financial bottom line". Concerns and problems of other homes in the media; is not visible or present here.

How likely would you be to recommend The Homestead? Extremely Likely

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Average Rating: 4.7 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 12 Dec 2016:

We are so pleased to hear that your partner is settling well at The Homestead and was able to enjoy her birthday party the day after admission. It is always great to hear when we get things right. Thank you.

Review submitted from a Postal Card by Sue L
(Daughter of Resident)
on Friday 9 December 2016.
Relates to October 2016.

Generally, I feel dad is looked after very well, however, I feel the entertainment lets this home down. When he arrived, it was good but now the usual lady left and was replaced and it's not so good.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Average Rating: 3.3 out of 5

Helen Nairn, Area Manager at The Homestead responded to this review on 12 Dec 2016:

Thank you for your review of the care your Dad receives at The Homestead, it is great to hear that you would recommend us. We are a bit concerned that you should rate our home cleanliness and activities poorly since generally speaking this scores highly. Of course we want to address any concerns you have about these areas and Home Manager Caroline Anderson will be in touch with you to see how we can help.

Review submitted from a Postal Card by Jennifer B
(Daughter of Resident)
on Wednesday 7 December 2016.
Relates to November 2016.

Everything is satisfactory with the home. Items go missing on the odd occasion but they are found eventually. We are happy that we found this place for mum. She has been with them 2 and a half years now and all in all she is happy and it has taken a big load of worry off my shoulders.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Value for Money

Average Rating: 5 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 12 Dec 2016:

Thank you for telling us about the care and support your Mum receives at The Homestead, it is great to hear you feel so reassured.

Review submitted from a Postal Card by Heather P
(Daughter of Resident)
on Wednesday 7 December 2016.
Relates to November 2016.

The Homestead provides an excellent care provision and is a beacon in the field of social care. We chose this care home with considerable attention to detail about what was offered and have not been disappointed. My mother has been cared for over 5 years and nothing has been too much trouble for the staff at this home. The manager is approachable, professional and oversees a service with strongly inclusive values, ably supported by caring staff and a warm and friendly chaplain. I have recommended it to other families.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Value for Money

Average Rating: 5 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 08 Dec 2016:

Thank you so much for your outstanding review of the care and support your Mother receives at The Homestead. It is quite an accolade to be called a beacon in the field of social care and we thank you for that and all your other wonderful comments.

Review submitted from a Website Submission by Olivia
(Granddaughter of Resident)
on Thursday 28 January 2016.
Relates to January 2016.

I'm so impressed by the kind and caring staff at the Homestead. My Granny has lived there for several months now and they are always so pleasant to my Granny and the whole family even though they do a very challenging job.
The manager is fantastic and despite probably being busy makes an effort to chat to us and knows all the residents.
The carers really understand how to look after people with dementia - always giving people choice and encouraging everyone to get involved - whether it be running the vacuum round, singing or dancing. They always seem to have entertainment. At home my Granny would just sit and sleep, whereas here she's kept very busy and often smiling while singing along at music sessions. Her friends there love to dance and the carers get up and dance with them which is lovely.
The Chaplain is brilliant and both residents and employees really think the world of her support.
We can't thank everyone enough for how they look after my Granny and we have such peace of mind knowing she's in safe hands.
I would highly recommend the Homestead.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Average Rating: 4.8 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 29 Jan 2016:

Thank you for taking the time to tell us about the care and support your Granny receives at The Homestead. It's lovely to hear that she is enjoying our activities so much and wonderful to hear that our staff are so understanding and encouraging.
I appreciate that it is a very difficult time when a loved one needs to move into a care home and I am pleased it has been such a positive experience for you all and to hear that you now have peace of mind.

Review submitted from a Postal Card by Sharon D
(Daughter of Resident)
on Wednesday 9 December 2015.
Relates to November 2015.

My mum has been I the home for over two years. The staff have always been very friendly and do an amazing job of looking after the residents. The activities are well organised and very frequent. They have musicians visiting, church services and events for the family, fireworks, xmas fayre etc. My mum seems happy and settled at The Homestead and we have peace of mind knowing she is being so well looked after.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating: 5 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 11 Dec 2015:

Thank you for telling us about the care your Mum receives at The Homestead. It's great to hear that she enjoys the activities on offer and that our friendly caring staff team give you peace of mind that you Mum is being well cared for.

Review submitted from a Website Submission by Morag W
(Daughter of Resident)
on Monday 14 September 2015.
Relates to September 2015.

I am really pleased with the care my Mother is receiving. The accommodation is very good and the staff cannot be more helpful and caring, both for residents and family members.

The food is excellent and well thought out.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Value for Money

Average Rating: 4.1 out of 5

Caroline Anderson, Home Manager at The Homestead responded to this review on 16 Sep 2015:

Thank you for taking the time to comment on the care that your mother is receiving at The Homestead, it is great to hear that our care staff are so helpful and caring and that our catering teams efforts to produce delicious food are successful.

Review submitted from a Website Submission by Josephine M
(Sister of Resident)
on Tuesday 7 July 2015.
Relates to June 2015.

My sister has spent the past five years at the Homestead. On admission we were advised she would only have about a year left to live. The dedication and care received during this time has been second to none. The care staff were fully aware of my sisters support needs. The home is beautiful and clean. The manager always seems busy but never fails to stop and ensure all is well. I cannot thank the staff enough for all they done for my sister, I would have no hesitation in recommending this home to others.

How likely would you be to recommend The Homestead? Extremely Likely

Overall Standard

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Average Rating: 4.9 out of 5

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