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Popular Questions

Can I rate just a part of my ride?

We're working on this right now! We hope to include this feature when we launch in our additional partner cities.

Jul 23, 2016 04:36PM PDT

Ride Report missed some or all of my ride! What should I do?

That's no good! We want Ride Report to work automatically all of the time. Please report the issue to us and let us know what time you took the missing ride. Reporting issues to us helps us improve Ride Report for riders everywhere.

Jul 23, 2016 04:37PM PDT

Can I export my Ride Report rides to another app (e.g., Apple Health)?

Ride Report integrates with Apple Health. We're planning to add integration with other third party apps and the ability to export your raw data soon! If you're interested in integrating your app with Ride Report, send us an email at info@ride.report.

Jul 23, 2016 04:37PM PDT

Ride Report detected the wrong transportation mode. How can I change it?

Don't worry! It's easy to fix a misidentified trip and doing so actually makes Ride Report smarter. Open the Ride Report app and click on the misidentified trip. Then select 'Not a Bike Ride?'

Choose the correct mode of transportation.

Your trip will be updated and you've helped make Ride Report better!

Jul 25, 2016 10:12AM PDT

How much data does Ride Report use?

Ride Report is optimized to use very little data. For example, Ride Report typically uses about 30kb for a 3 mile trip. Most of the time Ride Report won't even upload this tiny amount of data over your provider's wireless network. It waits until your iPhone is on WiFi and connected to a power source to upload this data. Doing this reduces battery consumption and usage of your data plan.

Jul 23, 2016 04:37PM PDT

Ride Report only records one trip when I change transportation modes. How can I fix this?

If you change transportation modes and only stop briefly (e.g., if you ride your bike to the train), Ride Report may record this as only one trip instead of as two separate trips.

To prevent this, you can manually end your first trip while it is still in progress and Ride Report will begin your next trip automatically.