We were not able to find the Zip Code you enter.
Please check the Zip Code to make sure it was entered correctly.

The Chase product or service you selected is not available in the ZIP code you entered. Please check the ZIP code to be sure it was entered correctly. For more information about our products or services, please Contact Us.

The Chase product or service you selected is not available in the ZIP code you entered. Please check the ZIP code to be sure it was entered correctly. For more information about our products or services, please Contact Us.

You may have an Ad Block program enabled. Please disable the Ad Block program in your browser and then enter your ZIP code. For more information about our products or services, please Contact Us

Log in to view your accountsAttention Window Eyes users: If you are using Internet Explorer 9 or 10, you may not be able to log in to the Chase site or other Internet sites. Please read Using Window Eyes on our accessibility page at chase.com/accessibility . First Log in or Enroll menu item.

We’ll review options that may allow you to stay in your home (such as repayment, forbearance or a loan modification). We’ll also let you know if you’re eligible to sell the home for less than you owe or release the property.

Yes. You can either call your Customer Assistance Specialist or log into your chase.com mortgage account online to check your application status, stay on top of documents that have been received and identify which ones are missing. You can also download and submit documents through the website.

To access your account at chase.com:

With an existing account, enter your User ID and Password, and click “Log In to Accounts.”

To create a new account, click “New to Online Banking” under the “Log In or Enroll” tab and create a User ID and Password.

Yes. Please send us your most recently signed and dated quarterly or year-to-date Profit and Loss Statement with company name and date. Send allstatement pages, even if they are blank. If you don’t already have one, you can use the Sample Profit and Loss Statement (PDF).

It’s best to send us all of your forms and documents at the same time. To protect your information, we cannot accept these documents by email. Please make certain that you write your complete loan number at the top of each page. We must receive all of your forms and documents right away.

These agencies offer counseling for people under financial stress. They give advice on money management, offer possible solutions to financial problems and develop plans to prevent future difficulties. To find a nonprofit HUD-approved counselor, use the search tool at hud.gov/offices/hsg/sfh/hcc/fc/.

Any delay in applying may affect your participation in a mortgage assistance program. If you do not contact us at all or send us any of the forms or documents, we’ll refer your mortgage to foreclosure and any foreclosure action, including the sale of your home, may continue. Do not ignore any foreclosure notices.

If you’re eligible, we’ll offer you a trial period payment plan. This is normally for a 3–4 month period and offers a lower payment amount. Once you’ve successfully completed this trial period payment plan, we’ll permanently modify your mortgage and send you all the new terms of your loan including your new lower payment.

During a trial period, we’ll continue to report your loan payment status to the major credit reporting agencies. If your loan is delinquent when you enter the plan, we’ll continue to report your loan as delinquent, paying under a partial payment agreement, even if you’re making your trial payments on time. If your loan is up to date when you enter the plan, and you make each trial period payment on time, we’ll report your loan as up to date, paying under a partial payment agreement. Once the modification is complete, we’ll report the modification to the credit agencies as modified under a federal government plan or loan modified based on the modification type and report your loan as up to date if payments are received within 0–29 days of due date. Completing a modification will NOT change previous adverse reporting. The impact of a permanent modification on a credit score depends on the homeowner’s entire credit profile. For more information about your credit score, go to http://www.consumer.ftc.gov/articles/0152-how-credit-scores-affect-price-credit-and-insurance.

If you are selling the home for less than you owe, we'll work with you to schedule an appraisal at a time that is convenient for you. If you are releasing the property, we’ll work with you to schedule a home inspection and an appraisal at a time that is convenient for you. You’ll need to be at the property for both the inspection and/or appraisal.

When you sell the home for less than you owe, the difference between what you owe on the outstanding balance and what we receive from the sale is called a deficiency. When you release the property, the difference between what you owe on the outstanding balance and the fair market value of the property is called a deficiency. We may be able to cancel the deficiency balance. If we're able to do this, you won't have to pay the difference. If we can't, you could still be responsible for the difference.

Yes, you may still be eligible. We'll work with you and the owners of the other outstanding liens or balances to obtain approval (for a sale) or a clear title to finalize the title transfer (for a release).