New opportunities

Careers at Vodafone – Customer Services

Make a difference every day

Whether it’s online or on the phone, our Customer Services advisers are there to provide vital support when our customers need it. You’ll be joining a lively environment that places real value on personal development and rewarding good work.

Now is the perfect time to join our growing Customer Services team in the UK. If you’re a team player who always goes the extra mile to deliver the best service for broadband, mobile, home phone or more, you’ll be right at home.

Our career paths

We believe that knowing there’s a clear direction is vital. Here are a few examples of the careers you could hope to follow when you join our Customer Services team. Search and apply for our current vacancies.

Sales adviser

We need advisers that thrive in the fast-paced world of sales, while still knowing when to slow down to offer the perfect service.

You’ll be helping a range of customers, from people looking for a phone upgrade that’s right for them to companies seeking solutions to transform their business. Working in an inspired environment every day, you’ll have access to our continuous training and development to push your ambitions further.

Tech support

Technology and people are at the heart of what we do – if you have a natural understanding of how they align, you could excel in our tech support team.

We have a variety of roles helping customers with their devices and broadband where using your unique skills will make a big difference. You’ll enjoy a supportive culture, skill training and great benefits.

Customer Service adviser

Giving our customers the best possible service is our number one passion. Whether it’s assisting them with their bill or upgrading their phone, or helping a business discover new ways to grow, our Customer Service advisers build strong relationships every day.

If you’re an natural problem-solver, you could have a place in our Stoke, Newark, Leeds or Manchester sites. You’ll connect with a vibrant, ambitious culture with a strong focus on personal development.

Team leader

If you’re a natural people person with the skills to inspire and motivate a team of 10-12 advisers in our contact centres, joining us as a team leader could be your ideal role.

Find your place

A chance for you to grow

Whether you’re new to the customer service profession or a seasoned pro, we’ll help you to shine. Our daily briefings bring teams together to share knowledge and support one another, helping newcomers get off to a flying start. And so everyone can benefit from our training and coaching programmes.

Workplaces to inspire

Join our Customer Services team, and you’ll be working in some of our most exciting environments. From restaurants to gyms to Chill and Energiser rooms, our on-site facilities will help you be at your best, at work and at leisure. We’ll also offer you an outstanding package of working benefits.

Angelika Dubinska

Customer Service Adviser"The people at Vodafone are great. Everyone’s ever so friendly; the customers are friendly as well"

Join us

Application

Make sure you tell us about your relevant skills and your personal values. The application process isn’t too long – but don’t forget the importance of a good first impression.

Video or phone interview

If we think you might be a suitable match, we’ll either give you a call or invite you to take part in a video interview, depending on the role you’ve applied for. It’s at this point we really want to get to know you, and see how we could work together.

Face-to-face interview

The next stage is meeting you in person. Depending on the role, you’ll either be invited to take part in a face-to-face interview or an assessment centre which could involve a presentation or other role-specific tests.

The offer

After your face-to-face interview we’ll get back to you with feedback and, if you’re successful, start the process of welcoming you to Vodafone. Please note – we’ll need to run some pre-employment screening before you join us, and all offers are subject to passing these checks.