This was the biggest joke I ever seen. I just received two wands, one for my husband and one for myself. I have arthritis in my hands, and was unable to properly wipe myself. Do not buy this item! My husband told me not to buy these things, but I brought them anyway. The release spring gets stuck where you then have to remove the toilet tissue yourself and then pop the spring back into place so it will release again. What a mess! I'd laugh if it was somebody else, but it's me. We're on a fixed income and I threw this money out the window!!! I bet they won't print this.

I am over weight and I liked this product when I was looking at it but it is too wide or to thick around to get in the area I am needing to reach. It would be better for me if it was thinner to reach my rear end.

I have back issues!There are days when I have very limited flexability in my back. This useful wand allows me to do normal wipeing when needed.However it isn't effective as far as the toilet paper release.Dosn't work properly.But still serves every day purposes.

Best Answer:Thank you for your question. There is not a video, unfortunately. If your item has broken please contact Easy Comforts Customer Service at 1-800-296-5174. We hope this information will be of help to you.