Erroneous Letter Sent From Aetna
Aetna Health Plan notified the University late this morning that Strong Memorial Hospital’s Provider Pin ID number was inadvertently terminated in Aetna’s system between May 6 and May 10 due to a computer error. As a result, letters were generated to Aetna subscribers informing them that Strong Memorial Hospital was no longer an Aetna participating provider hospital. Aetna Health Plan members should be assured that Strong Memorial Hospital is a participating provider in Aetna’s network.

Aetna assured the University
that the system has been corrected and that the company will reprocess all
claims that had been denied due to the computer error. In addition, Aetna has
told the University it will be sending a follow-up letter out in the next few
days to all affected Aetna members to explain
in more detail the effects of the temporary system error and to assure its
customers that the problem has been corrected.

If you have further questions or for more information, please contact Anne Lytwynec of the Benefits office at alytwyne@UR.Rochester.edu or 275-4636.

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