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As a foundational technology, text analytics has a lot of versatility, but its broad potential use can make it difficult to explain to prospective users. Whatever a company's pain point, chances are that text analytics can be part of the solution, and there is plenty of room for growth, both across different industry verticals and horizontally within an organization.

Understanding that every company is different, Teleopti has developed AI functionality that automatically learns from customer data, creating and setting shift categories specifically for each contact centerPosted May 11, 2018

Lucidworks wants to solve the "last mile" problem in AI which is how to ensure that the users who can most benefit from insights can discover them without needing to have advanced degrees in data sciencePosted May 03, 2018

A recent KMWorld webcast looked at the smart collaboration tools and policies that can help make organizations more successful by enhancing knowledge sharing, fostering teamwork, and connecting people with informationPosted April 26, 2018

Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical. Posted April 23, 2018