We have been focusing on this quite a bit lately and internally as an organization. It’s an interesting exercise to see if you are truly customer centric or customer service oriented or neither? For example here is what we are trying to do with good Customer Centric behavior based upon a recent client issue. One Director of Marketing client ... Read more … [Are you customer centric or more importantly are your vendors or agency?]

We were talking to an artist the other day about her work and how important the framing of a final painting is. The interesting story here and lesson that we learned was that she had a very good piece she framed herself that was in a gallery for 12 months with no interest from any buyers. Then one day the dealer called from the gallery ... Read more … [What you can learn from Art when it comes to the Art of Cold Calling?]

It’s amazing how similar two seemingly different prospect groups can be when it comes to expectations for appointment setting. On one hand is the F500 division leader that needs leads for a nationwide sales force. The other is a new entrepreneur that is a technical expert in their field. Both offer solutions that were developed based on real ... Read more … [Is Spaghetti-on-the-Wall Lead Generation leaving you Hungry for More?]

Client Speak

“After looking at several companies to do appointment setting for us, we chose Extended Presence and did not regret it. Despite the complexity and diversity of our offerings, Extended Presence grasped the solutions and key messages and ran with it, delivering the appointments they committed to along the way. They are a team of professionals and committed to partnering and delivering results.”