Testimonials

TLC's coach helped identify a risk which means the project is now on track to deliver over £14 million in benefits

Stephen King / Head of L&D, E.ON

TLC have been a tremendous partner in assisting with our focused and targeted approach to executing a 360 Leadership process across our global organisation... TLC have always been there to support the entire process with a relentless focus on achieving the project objectives and deliverables. They are able to offer a high value bespoke service at a very reasonable cost. The tool is excellent value for money

TLC’s unique mix of organisational development expertise and psychological understanding has brought us better teamwork, greater efficiency and increased production. Employees are also willing and better able to take on more responsibility.

Judith Foss, Head of HR, Catalyst Housing Group

TLC Online has developed the systems to be incredibly easy to use, which means response rates are maximised. We have received lots of feedback that says the design of the sites and the style of questions are just right. This ensures employees are able to provide accurate feedback as simply as possible, and gives us valuable insights for development planning.

Joan Hodgins, former People Manager and Talent Director, Diageo

The coaching I received improved team dynamics, which in turn dramatically increased our output, and because TLC’s coaching is designed to embed the changes for the long-term, these improvements are here to stay.

Stuart Knowles, Operational Director, Shaw Trust

TLC provide the magic ingredient for an exceptional leadership development offering.

It has been a very beneficial experience. Better alignment and personal accountability means the department is focused and efficient. We’re making tax payers’ money go much further even as we reach government targets for recycling and waste, and TLC has played a real part in helping us achieve that.

The TLC coaching capability is very strong, enabling our people to learn, change and transform. We have already benefitted from an ROI of 8000%. Their ability to manage and deliver a consistent, quality and robust impactful coaching service from enquiry through to evaluation gives us greater control. We know the exact number of coaching contracts, where in the business they are happening, and the exact status of each contract. We benefit from regular organisational intel and we are frequently collecting evaluation data to continually measure business impact. Most importantly, it has allowed us to bring our cost of coaching down. I would thoroughly recommend outsourcing your coaching to TLC.

Stephen King, Head of L&D and OD, E.ON

TLC’s Online click-360 system gives us detailed and accurate insight into the progress made at senior level. Ultimately, a more effective leadership team will make better decisions on behalf of its constituents, and the people of Reading will be happy to learn that through this initiative we are doing all we can to look after their collective interests.

Reg Friddle, L & D Manager, Reading Borough Council

The benefits of Stakeholder Selling™ were huge: we were able to cleanse our sales pipeline, rejuvenate projects we’d had difficulty driving forward and identify those to kick in to touch. This process enables us to agree our priorities as a team and so to focus our time and resources – making us much more efficient.

Keith Edmonds / Sales Manager, ACR Logistics

Through working with TLC, we have managed to create a dynamic, cooperative and motivated HR team. It’s no coincidence that we are closer now than we have ever been to reaching the ‘Passenger Focus’ target for delivering performance and customer service. TLC has fulfilled a vital role in aligning and focusing our HR department so that it is now highly effective in supporting the 4,000 Southern Rail employees who are dedicated to making every journey better.

Matt Watson, HR Director, Southern Railway

89% of employees have reported the TLC workshops as being a ‘good return on investment’: a figure that exceeds the 02 benchmark. There’s no doubt that TLC’s work has helped our staff to enrich business relationships, identify personal strengths and ultimately improve their work performance.

The coaching helped build my inner confidence and gave me empowering techniques to achieve in every facet of life. I have led a substantial change management programme, delivered all the objectives of the first 12 months of the associated business plan and exceeded targets in all key performance areas. By helping me to unlock my potential I have also been successful in securing key partnership contracts as well as obtaining new business over and above that what was planned for.

Elaine Johnston, Operations Director, Orbit Housing Group

It is key for us as a top rated authority to work with the right people. TLC offer you a genuinely bespoke service. We offered them a challenge and TLC went that extra mile to achieve it. They invest time and take care to understand what you are looking for.

Coral Ingleton, L&D Manager, Kent County Council

TLC are authentic, they do exactly what they say they’ll do. They have real commercial acumen, and emotional insight – typically you get one or the other, but not both. They’re fabulous to work with, exceptionally good. They definitely stand out from the crowd.

Debs Gleeson, former Director of Talent Management, Boots

Employees have stated that the intervention has changed their business relationships and working lives. We put this down to TLC coming up with a winning formula through blending their expertise in psychology and facilitation with their business acumen. It’s a unique offering that sets them apart from the competition, and is one from which we have benefitted enormously.

TLC are experts at building relationships that support the client to explore and challenge what's happening with the individual and within the organisation in a way that honours the individual and confronts the issue. I have personally benefited from working with their highly competent professionals which has enabled me to contribute as a professional to my team and to build effective and coherent relationships that have turned around our team’s performance. It's difficult and it's worth it!

Stephen King, Head of L&D and OD, E.ON

TLC really stand out because of their relationship with the client. They offered a genuinely bespoke service and put in the effort to identify and understand our needs. Everything they did was tailored to the needs of the business. We set them tough targets, we worked hard together to achieve them and TLC went the extra mile to make sure we achieved them.

Matt Watson, HR Director, Southern Railway

With a client-centred approach from the start, TLC impressed me immensely. I am happy to give them my professional backing ……” “TLC’s product was assessed to be the ‘right fit’ for the Safe Information Group, and more than that, the company was professional, easy to discuss issues with and extremely responsive to suggestions for minor improvements/alterations. If you are serious about managerial development, seriously consider the use of TLC’s 360 product.

Gareth Way, HR & Training Director, Creditsafe

If you are going to change the culture, you have to understand how you’re going to change it, and TLC did. They helped us to become aware of how our behaviour impacted on others and how to work collaboratively. This had a direct impact on what we delivered to the business.

David Jack, Associate Director of Operations, Linklaters

I would recommend TLC to anyone. As soon as you speak to them, the difference becomes apparent very quickly. You often have great conversations with salespeople, but feel let down when it comes to delivery. With TLC, it was the same quality and enthusiasm at every level.

Colleen Potter, HR Manager, Bacardi Martini

Working with TLC always felt personal: it wasn’t like working with an organisation, but with individuals who knew us and were empathetic to our needs – whatever they were at the time...