You’re in charge and you’re responsible to lead your team to good results. Yet when you look around you see people who are dragging, missing deadlines, and submitting sloppy work. They know what to do, but they aren’t doing it. You’ve tried to...

Old school leadership by command and control is by definition a top-down process: the folks at the top use their brains and make decisions, the folks in the middle communicate and the folks in the front lines check their brains at the door and execute. It’s taking...

Stephen Covey said “Begin with the end in mind.” Strategic planning begins with vision, an expression of exactly what it is you are trying to build. You know intrinsically that you need to know what you want in order to make decisions about the allocation...

The spread of electronic technology makes you capable of speaking with people around the world, and even to see their faces while doing so. Digital photography enables someone to forward a shot to you instantly. You can have scores of deputies gathering information...

Let’s assume for a moment that you are in a hurry, you need to make just two quick copies and someone is already there in the midst of a huge copying project. You ask, “May I step in?” They scowl at you, and might even say “Wait your...