Club membership FAQ

What about Drupal 8?

Glazed theme and its components were designed from the beginning to be converted to Drupal 8. Glazed uses Drupal 8 CSS coding standards, code architecture and entity based modules. We plan to fully commit all development to Drupal 8 when the time is right. We are holding this off until important Drupal 8 contrib projects are stable. Namely Bootstrap basetheme, media modules and pathauto are projects to watch.

Can I cancel the subscription if I'm done with the themes?

Yes, you can cancel your subscription at any time and your periodic payments will stop immediately. If you stop your subscription you will lose the capability to download themes, register new domain licenses and usage of the support ticket system. You can keep using the themes after you cancel the subscription.

How does the checkout process work?

Once you select the subscription you wish to purchase and complete the account registration form, you’ll be redirected to a secure checkout page. Once payment has been processed, you’ll be able to login and download your purchase.

What type of payment methods do you accept?

We use Stripe as payment processor and currently it's only possible to pay by credit card. Our subscription plans are priced in US Dollars but any card will work, currency conversion will be handled by your credit card company.

What’s the difference between Single and Developer subscriptions?

The Unlimited subscription is basically bigger, it has no limit on the number of domain names you can install themes on. Unlimited subscribers also get more service: Remote debugging on your servers. This means that if necessary our developers and support team members will logon to your webserver to diagnose problems, for example PHP/Apache configuration problems or theme implementation issues.

How does the subscription upgrade work?

You can upgrade your subscription on the subscription tab on your user profile page. When you upgrade your subscription the prorated balance of your existing susbcription will be used to discount the price of the new subscription.

How are payments processed?

Payments are processed securely by Recurly. If you Register at sooperthemes.com for a subscription you will be taken to a page with a secure, PCI Compliant order form. All secure communication goes directly to Recurly.com, no sensitive information is stored in our website.

Do you give trials or refunds?

We offer refunds to any unsatisfied customer up to twenty (20) days after the purchase was made. If you would like your money back, simply send us an email using our contact form, with a description of your problem and request for a refund. We do not have a trial program.We do not refund transactions if you forgot to unsubscribe before your subscription automatically renews.