I thought he meant the volume down key on my keyboard attachment, the physical rocker key on the left hand side is what he is referring to. So Windows symbol on Surface, then volume down on rocker key. THEN it works.

How ridiculous that there isn’t a clearer way to do a screen shot in this day and age. What happened to a Print Screen key which has been on keyboards for 20 years? Definitely something to update especially since one can’t upload screen shot programs like Jing which,I use everyday on my Acer laptop.