Submitting a New Support Ticket

To submit a request for support from OSPIE, please follow the instructions below:

From the main portal screen, click the "New support ticket" link on the gold colored bar at the middle/right side of the page.

Complete the required form fields, and any applicable optional fields: Name: Please enter your full name. Example - "Barbara Jones"Title: Please enter your full title. Example - "Vice Provost of..."Your Email: Please enter the email where you intend to receive messages concerning your request.Phone Number: Please include your full phone number including area code. Note - the system does not allow special characters.Subject: A quick phrase stating what your request is concerning. Example - "Enrollment Data."Priority: How important is this request?When do you need this request fulfilled?: Please specify a specific date. Note - choosing a date does not guarantee your request will be completed by that date, but we will do our best!Where are you requesting from?: Please specify what college/program/unit you are from by using the drop-down menu.Request Type: Please indicate what type of request you are submitting. Type of requests list average time frames for completion.Staff member you prefer to work with (if available): If you have worked with someone on our team before, or know a team member who specializes in your area, please specify here. Note - Due to workload, you may not receive the staff member you request, but we will do our best to assign the best team member for your request.If not for yourself, who is this request for?: If this request is not for you, please let us know who the request is intended for.How can we help you?: Please describe your request in detail, including all relevant information. This helps us accurately and efficiently process your request. Feel free to attach examples of previously completed requests.Attach: Attach any documents or files you feel we may need from you to complete your request. File size limit is 15 mbs. Submit: Click the submit button. We'll respond to you promptly!

New Users (External to NC A&T):Once you have submitted a support ticket, you will receive an account creation email asking you to create an account with the system. To access the status of your current or past support ticket requests, you must create an account. You should also receive an email notification that we have received your request. If you do not receive a notification, please check your spam/junk folder in your email, and/or give us a call to make sure we received your request at: 336-285-3031

Existing Users (NC A&T Users):If you have created an account or have an A&T OneID to login, anytime you submit a support ticket, you will receive an email notification verifying we have received your request. If you do not receive a notification, please check your spam/junk folder in your email, and/or give us a call to make sure we received your request at: 336-285-3031