Instructions and common questions

Forgot your Arris router password?

Have you changed the username and/or password of your Arris router and forgotten what you changed
it to?
Don't worry: all Arris routers come with a default factory set password that you can revert
to by
following the instructions below.

Reset Arris router to default password

If you decide to revert your Arris router to it's factory defaults, you should do the 30-30-30
reset as follows:

When your Arris router is powered on, press and hold the reset button for 30 seconds.

While still holding the reset button pressed, unplug the power of the router and hold the reset
button for another 30 seconds

While still holding the reset button down, turn on the power to the unit again and hold for another
30 seconds.

Your Arris router should now be reset to its brand new factory settings, Check the table to see
what those are (Most likely None/None).
If the factory reset didn't work, check out the
Arris 30 30 30 factory reset guide
.
Important: Remember to change the default username and password to increase the security of your
router after the factory reset, as the default passwords are available all over the web (like here).

I still can't access my Arris router with the default password

Make sure that you have followed the reset instructions correctly as the Arris routers should always
rever to their factory default settings when reset.
Otherwise, there is always the risk that your router is damaged and might need to be repaired or replaced.