Heathcotes director highlighted in CQC celebration of NHS

Tracy Johnson, Director of Operations at Heathcotes Group, is featured in a new publication which highlights outstanding individuals in health and social care to mark 70 years of the NHS.

The Care Quality Commission (CQC) has published ‘Driving improvement - Individuals who have made a difference’ featuring a collection of 70 case studies which celebrate the work that exceptional people - from volunteers and frontline staff to senior leaders - have done to deliver great services in hospitals, care homes, GP practices and elsewhere. Tracy’s story highlights her progress from a 17-year-old residential care support worker to a senior role at Heathcotes, where she has designed and implemented a group-wide internal audit system with a focus on high-quality services that has driven the entire culture of the organisation. Her work has been instrumental in Heathcotes’ current CQC ratings profile of 86% good or outstanding across 62 specialist services for adults with learning disabilities, mental health issues and associated needs.

Heathcotes Group Managing Director, Brendan Kelly, said:

“Heathcotes are very proud to see Tracy featured in the CQC’s celebration of 70 years of the NHS and she is thoroughly deserving of the recognition. Driving improvement is a perfect description of what Tracy has achieved at Heathcotes. I believe that her Quality Assurance toolkit, which she developed to mirror the CQC inspection methodology, has become a benchmark for internal auditing in social care. It continues to have a positive impact on our services nationwide and is overseen by Tracy’s team of auditors who visit services on a monthly basis.
“As a result of Tracy’ rigorous audit process, Heathcotes has formed a Service Improvement Team, a dedicated group of experienced managers that can offer support and guidance to service managers throughout the group. Tracy also oversees our stakeholder satisfaction surveys and produces an organisational action plan to ensure that the company is responsive to the feedback received.”
Tracy joined Heathcotes eleven years ago as a registered manager before progressing through various roles to become Head of Quality & Compliance. In 2017 Heathcotes promoted Tracy to her current role – Director of Operations - in recognition of her contribution to the Group’s outstanding results.