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Can someone tell me if I am being played with by the service folks for Gixxer 155?

I have Gixxer 155 first version. I used to give it to the Suzuki service center in Adyar, Chennai. Since I shifted house to Thoraipakkam, I had been giving it to Athvith suzuki center at Karpakkam, Chennai since for a year. I have constantly been having issues with their service.

Last service, they replaced clutch handle and number plate which I never asked for. I was already frustrated with their service that I told them to remove them or refund the amount. The manager(I am guessing), told me that refund is not possible since bill is generated and said he will reduce it in from the bill next time.

2 months later, on 2st March 2019, I am at the place for my next service. I told him before giving itself about refund. When I went to collect the bike in the evening, I didn't see any deductions and I asked him. He said he reduced the price for 'Rear brake caliper' and 'Clutch Overhaul'. I had my doubts but I couldn't do anything then.

I came home. Checked my older bills and found that last service (the first attached image) also I was charged for 'Rear brake caliper assy' and it was the same price! There was no change. I am not sure how much the 'overhaul' costs as I don't have any bill with that.

Can someone let me know if the price is as in the attached images?If so, i know I was not given any refund.

Also, these folks always mess up the chain every time I give it for service. It starts making this crackling sound the very next day onwards. I had to always give my bike a second time for last 3 services. I am wasting my time and energy on this. I want to go to their manager will whatever info I have and get this sorted out for good. I also wanted to mail Suzuki head/support with this.

I have been maintaining my bike well for 2+ years. I always accept what the service folks says to ensure my bike runs smoothly as ever. Now I am just frustrated.

Can you also guide me on how best to go about this? How can Icomplain so they take care of my bike next time? How can I be sure service was done well since next time? Is there a checklist?

Update 1: 3/6/2019:So i raised an enquiry request from site to Maya Suzuki branch, Adyar asking for price of few specific things. Mainly the overhaul. I got the price and as expected there was no deduction. Suprisingly, for one, the price i was asked to pay was more. See the details in the image below. On the right is the price i got for the part codehttps://ibb.co/TKYPFzs

Part code - Price
MK03H0 -126
GA03R0 -216
DC01R0 -108
MK09H0-108

Update 2: 3/6/2019:
A service guy came to sort out the chain issue. When he came, the chain was dry. He thought I haven't tightened or lubed the chain for a long time and told me to do it every 1000kms. As expected, he was surprised when I told him I gave for service 3 days back only. I also told him I clean and lube every 300kms.

I confronted the manager over call on this. I asked him by they charged me 47₹ for chain lube when it was not done. He told me grease was applied and it dries up. I asked him why would you put something that dries up in two days and then mention in bill it is lube and charge so much.*

I asked him then why do the service guys state they use motul lube and that the mechanic used 3M. He was like we use 3M motul. They are two different companies!!!

Really disheartening this entire episode has been.

Update 3: 3/8/2019:I messaged the other branch from where i got the bike. The manager there has been really helpful. I asked his thought on being charged for 'Rear brake caliper Assy OH'. He clearly stated that if the bike has drum break, then i shouldn't be charged. @MotoBlizzard more proof with which i can confront that manager, Chandru Kumar of Athvith, OMR

This gentleman had uploaded the work vs. labor rates in Suzuki SVCs. It is 140/- for clutch overhaul in GS150R (2017). Gixxer should be more or less near.

They charged you 216/- for clutch OH. Ask them to show you the current labor rate vs work for Gixxer or you can find such a board near the waiting room. There is no way he reduced it, no way he recovered that 156+36 for you. And as you rightly pointed out, rear caliper OH is billed the same at 108/- for both the services. There is also no way to know whether they *actually* performed the clutch and caliper OH unless you stood near your vehicle. Interestingly, clutch cover gasket was never replaced - this usually tears on opening the cover.

2. Clutch handle and number plate - they might have bent them and hence replaced. Did you ask them 'why' ?

4. If it is possible, try to find a knowledgeable and honest local mech in your area, difficult but that's better than giving it to the Suzuki SVC.

Originally Posted by MotoBlizzard

You have bigger problems now that I got to see your Bill properly.

Since you said your bike is the first version meaning its Carburetted with Drum brake at the rear:

In the bill dated: 8-12-2018

1. Why was Rear Brake Caliper Assembly OverHaul done? Your bike doesnt have a Rear Brake Caliper. Its a DRUM BRAKE.
2. What was the "Drive Chain" job that costed 72INR? You were ALREADY charged for Chain Cleaning and Lubing.
3. Why did they charge you for Clutch Lever Assembly? I suspect they did this just for replacing the Lever which is malpractice. So you got charged 126+37.71+Tax unnecessarily. The cost of the lever itself is just 38INR, they robbed you for an additional 126INR
4. What was the Rear Brake shoe and/or spring Job that costed you 90INR? Cleaning the drum and the brake shoes are part of general service. Did you get something replaced?
5. You have 3 "OTHER" jobs listed in there. 2 of them have the same code but different costs (DB9999 - 80INR and 100INR). The 3rd job with code LG9999 costs 250INR. What are these OTHER jobs? Did you verify?

In the bill dated: 2-3-2019

1. They once again charged you for Rear Brake Caliper Assembly, Drive Chain and "OTHER"
2. Theres a Job done for Carb Assembly, I am assuming Carb Cleaning was done? Verify this for me
3. What the Heck was done in the Clutch Overhaul(All Parts)? Was any part replaced because I dont see any Clutch parts mentioned in that bill?

The guidelines are CLEAR for SVCs. They cannot replace or change any part in your bike without your authorization.

Originally Posted by MotoBlizzard

Just take a print out of my previous reply and slap that paper on that SVC Manager's face.

I want to ask 1 more thing in addition to the questions I asked before.
Theres a Front Brake Assembly overhaul done in the 2nd bill. I presume this was done to bleed and top up the brake fluid. Did you ask them to do this?

Suzuki SVCs are authorized to ONLY use MOTUL Chain Cleaner and Lubricant. THIS is what they probably used

Dude if I were you, I would have called the Cops and shut down that SVC and stuck an Iron Rod up that SVC Manager's Arse.

Re: Can someone tell me if I am being played with by the service folks for Gixxer 155?

You asked:
3. Why did they charge you for Clutch Lever Assembly? I suspect they did this just for replacing the Lever which is malpractice. So you got charged 126+37.71+Tax unnecessarily. The cost of the lever itself is just 38INR, they robbed you for an additional 126INR

I had issues wherein the self start would work even if the clutch was not pressed. So sometimes i would accidentally hit the self start while waiting for signal to turn green and the bike would suddenly jerk forward if i was in gear. Does the change make sense?

Re: Can someone tell me if I am being played with by the service folks for Gixxer 155?

Originally Posted by aswinrulez

I had issues wherein the self start would work even if the clutch was not pressed. So sometimes i would accidentally hit the self start while waiting for signal to turn green and the bike would suddenly jerk forward if i was in gear.

Re: Can someone tell me if I am being played with by the service folks for Gixxer 155?

Originally Posted by MotoBlizzard

Do get the answers for the rest of the questions I asked.

Yes I am going this Saturday. Taken the printout and also the page which lists what needs to be done and when from the owners manual book. Who would be the supervisor for the manager?

I think it is pointless talking to him as he is giving random excuse. Like telling me he used grease for chain when I asked him why the chain was dry 2 days after service even though I was charged for lube! - _-

Re: Can someone tell me if I am being played with by the service folks for Gixxer 155?

Originally Posted by aswinrulez

Yes I am going this Saturday. Taken the printout and also the page which lists what needs to be done and when from the owners manual book. Who would be the supervisor for the manager?

The supervisor for the Floor Manager would be the Area Manager (AM). His contact details should be present on a Board somewhere on a Wall inside teh SVC. If not, then ask the Floor Manager to give the AM's contact details. He cannot refuse. And try recording this with a phone if possible. Keep the phone in the shirt pocket and record the encounter if possible.

Re: Can someone tell me if I am being played with by the service folks for Gixxer 155?

Originally Posted by MotoBlizzard

Do get the answers for the rest of the questions I asked.

n the bill dated: 8-12-2018

1. Why was Rear Brake Caliper Assembly OverHaul done? Your bike doesnt have a Rear Brake Caliper. Its a DRUM BRAKE. They didnt have the item code! Entered the wrong code. He admitted the mistake. He said the charges are for cleaning of rear brake drums

2. What was the "Drive Chain" job that costed 72INR? You were ALREADY charged for Chain Cleaning and Lubing.He said this is for adjusment alone and lube and cleaning is seperate

3. Why did they charge you for Clutch Lever Assembly? I suspect they did this just for replacing the Lever which is malpractice. So you got charged 126+37.71+Tax unnecessarily. The cost of the lever itself is just 38INR, they robbed you for an additional 126INRGave me refund

4. What was the Rear Brake shoe and/or spring Job that costed you 90INR? Cleaning the drum and the brake shoes are part of general service. Did you get something replaced?No replacement. Just adjusment and cleaning

5. You have 3 "OTHER" jobs listed in there. 2 of them have the same code but different costs (DB9999 - 80INR and 100INR). The 3rd job with code LG9999 costs 250INR. What are these OTHER jobs? Did you verify?Consumables-Grease, battery gel, switch spray and so on

In the bill dated: 2-3-2019

1. They once again charged you for Rear Brake Caliper Assembly, Drive Chain and "OTHER"Same as above.

2. Theres a Job done for Carb Assembly, I am assuming Carb Cleaning was done? Verify this for meJust cleaning

3. What the Heck was done in the Clutch Overhaul(All Parts)? Was any part replaced because I dont see any Clutch parts mentioned in that bill?Removing and cleaning

When i confronted the manager he flatt out denied telling me that price was deducted in the bill and that he just forgot to adjust and he also denied ever telling me that he used grease on the chains. The way he talked, it was pretty obvious, he knew very well that he was trying to fool me and was now in damage control.

In between the director/senior walked in. I told him/or started to tell him my issues and the funny part is he was least bit interested in finding out what all issues i am having. He just wanted me to take the refund and be done it. I quote 'All this investigation is not important. There is no need to check price with other centers.'

He gave me refund for the two items marked in the bill and also for one 'Rear brake caliper assy'. If i was running the place, i would have sat down, listened to customer, taken out the bill, and figured out where all i was charged wrongly. He saw that in two bills i had, i was charged for caliper change but he gave me money for one. Again, very obvious he knows very well what is going on. It was really sad. It got to a point where he was kinda going at me for doing all this investigation. Once i took the money and told i need the chain fixed, he relaxed and did the 'good cop' routine saying this is my company too and i have to have trust and all that crap.

I asked him about the chain clean/lube brand and he said if in stock, they use motul, else 3M. Customer will still be charged the same eventhough there is about 100rs difference in MRP.

Only good thing is that, the chain is now a lot smoother. No sound. They did all that without any replacement. If only they do it properly the first time. The sad part is, the very next night, i found out that my low beam stopped working. Coincidence maybe. But i aint ever ever in my life going to Athvith Suzuki Center. They are not at all professional. Might as well give it to a local mechanic.

Re: Can someone tell me if I am being played with by the service folks for Gixxer 155?

Originally Posted by aswinrulez

n the bill dated: 8-12-2018

1. Why was Rear Brake Caliper Assembly OverHaul done? Your bike doesnt have a Rear Brake Caliper. Its a DRUM BRAKE. They didnt have the item code! Entered the wrong code. He admitted the mistake. He said the charges are for cleaning of rear brake drums (Got Robbed here - Drum cleaning is part of service)

2. What was the "Drive Chain" job that costed 72INR? You were ALREADY charged for Chain Cleaning and Lubing.He said this is for adjusment alone and lube and cleaning is seperate (Chain adjustment is part of General service - You got Robbed here)

4. What was the Rear Brake shoe and/or spring Job that costed you 90INR? Cleaning the drum and the brake shoes are part of general service. Did you get something replaced?No replacement. Just adjusment and cleaning (Got Robbed here without reason)

5. You have 3 "OTHER" jobs listed in there. 2 of them have the same code but different costs (DB9999 - 80INR and 100INR). The 3rd job with code LG9999 costs 250INR. What are these OTHER jobs? Did you verify?Consumables-Grease, battery gel, switch spray and so on (Got robbed here yet again)

In the bill dated: 2-3-2019

1. They once again charged you for Rear Brake Caliper Assembly, Drive Chain and "OTHER"Same as above. (Robbed as before)

3. What the Heck was done in the Clutch Overhaul(All Parts)? Was any part replaced because I dont see any Clutch parts mentioned in that bill?Removing and cleaning (Did you authorize this? If NOT then you got Robbed here)

Only good thing is that, the chain is now a lot smoother. No sound. They did all that without any replacement. If only they do it properly the first time. The sad part is, the very next night, i found out that my low beam stopped working. Coincidence maybe. But i aint ever ever in my life going to Athvith Suzuki Center. They are not at all professional. Might as well give it to a local mechanic.

Replies in Blue

Yep Never visit them again BUT send a complaint to Suzuki anyways. Give them a detailed account of what happened and in the end tell Suzuki that you will never be going there and you will also be advising all your contacts with a Suzuki 2 wheeler Never to go to that SVC.

This will catch their attention and they might ask you to go back to teh SVC for rectifications, but naturally you shouldnt. They might call you and tell you this but you will tell them that you wont go back there.

Since '02 xBhp is different things to different people. From a close knit national
community of bikers to India's only motorcycling lifestyle magazine and a place to make
like minded biker friends. We have one common religion - Bikeism.