Wacom Forum - Wacom Europe GmbH

NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

When I download and unzip Inkspace from the Wacom website, I receive an error message from Mac OS. I can unzip the file, but when I try to run the software, I receive an error basically stating it does not work and the OS provides me a system error message with an actual button to "move to trash". If I hadn't paid for it, this error message would have been quite humorous. My computer wants to trash the Wacom Software as a favor to me.

The new Intuos Pro is working for me with the USB cable for retouching on Photoshop, however, the Paper upgrade/addition is giving me trouble. I can draw and store the image into the tablet, however without Inkspace desktop version for Mac, I have to use Inkspace App on my mobile device to upload my drawings there. Then I try to use the Inkspace browser version on my Mac to see if maybe it has synced from my phone. Nothing. No sync. So I can see my images on Inkspace Mobile, but not on the computer. I have to store the image to the phone memory, then upload to dropbox or drive, then download on my computer.

I wish I could transfer the images from the tablet seamlessly via USB or wirelessly into a folder on my Mac, that would be ideal, but since that is not possible, it would be great if the Inkspace software worked. Whether by being able to install it on my Macbook Pro or syncing the images from mobile to the browser version.

Last edited by beforeafter on Wed 5. Apr 2017, 18:44, edited 1 time in total.

Thanks for reporting the problem. - We are aware of customers having failures installing the Inkspace App on Mac OS right now.Our Development team is urgently investigating and hope to have a fix soon.

I am now able to use the software to download my drawing. It's kind of small resolution for my taste when you export a PSD file. Is there a setting to change the export file size for PSD?

When I export an SVG vector file and open in Photoshop, the lines are not uniform and there's little blobs of black 'ink' in random places, the line is not uniform like in the PSD version, which might be ok for some people. I guess I'd have to open it up on Illustrator and figure out if the line quality can be changed. I don't have Illustrator, I would have to license it just to test this. Oh boy.

I still can't use the browser to look at the images. It says something like it's offline. I've given up with that. Paper edition is going to be put away for good on my end. Awful functionality.