CQC

Options for Supported Living is registered with the Care Quality Commission as a social care provider. CQC make sure health and social care providers provide people with safe, effective, compassionate, high quality care.

We’re absolutely pleased to announce that following our recent inspection by CQC, in August 2019 we received the overall rating of ‘Outstanding‘.

Across the five areas inspected, we received ‘Outstanding’ for being Responsive and Well-led, and achieved ‘Good’ in being Safe, Effective and Caring.

We are really pleased with the content of the report. It is full of some really wonderful quotes from families, staff and people we support that capture exactly what we are about:

“It’s such a rewarding job, the people I support are like family to me.” (Staff comment)

“We do everything we can to empower people and help them make their own choices in life.” (Staff comment)

“[Person] has an excellent team who support them to make decisions that improve their health and well-being.” (Comment from a relative of someone we support)

“Staff go above and beyond their role. [Person] thinks the world of their staff.” (Relative comment)

“In recent years I was supported to fly for the first time. I went on holiday to Majorca. I feel more independent and have more choice in my life since Options started supporting me.” (Comment made by someone we support)

“Staff work very hard to put in place things people want to do and at the same time, consistently encourage and motivate them.” (Comment received from a healthcare professional)