I'm having dropping issues with my Netgear C7800. I've researched and done just about everything. From factory reset to checking my connections. I have to unplug and reset my router at least a couple of times a day. I've seen other posts with this same issue, but no clear resolution. Can someone help me? Here is the event log:

The power levels and the SNR's look o/k. The error log entries, not so much...

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the 7800 with an ethernet cable have the same problem ?

What are the Upstream, the Downstream, and the Internet indicator lights doing when you are experiencing these "drops" ?

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I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Just see if it happens with a hardwired connection too. We are trying to determine if it is an overall connectivity with the Comcast system issue or a WiFi only issue.

I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!