Frequently Asked Questions

Top 5

After UPS takes charge of your order, this will be delivered to the address you have specified.

Security

With UPS, your order is delivered to you in person from Monday to Saturday between 9 a.m. and 12 p.m. If you are absent or if it is not possible to deliver your parcel (nobody at home), the UPS delivery person will leave a non-delivery notice including a telephone number to call to arrange a new delivery date. You have 15 days for the delivery to be made. After this deadline, your parcel will automatically be returned to us.

Tracking

Go to www.ups.com at any time to check where you parcel is, using your parcel number (e.g. 8V00300548899).

You must refuse the parcel if it is obviously in poor condition (damaged, squashed or with holes in it). If you accept a parcel that is obviously in poor condition, and the product it contains turns out to be damaged as well, we have the right to refuse any return or exchange.

You cannot see the logo of the Olympiad you are looking for because no products based on these Olympic Games are currently available.We suggest that you visit our site regularly, as we are constantly creating new products..

After UPS takes charge of your order, this will be delivered to the address you have specified.

Security

With UPS, your order is delivered to you in person from Monday to Saturday between 9 a.m. and 12 p.m. If you are absent or if it is not possible to deliver your parcel (nobody at home), the UPS delivery person will leave a non-delivery notice including a telephone number to call to arrange a new delivery date. You have 15 days for the delivery to be made. After this deadline, your parcel will automatically be returned to us.

Tracking

Go to www.ups.com at any time to check where you parcel is, using your parcel number (e.g. 8V00300548899).

You must refuse the parcel if it is obviously in poor condition (damaged, squashed or with holes in it). If you accept a parcel that is obviously in poor condition, and the product it contains turns out to be damaged as well, we have the right to refuse any return or exchange.

If the item you received does not meet your expectations, you have the possibility of returning it to us. Click on:http://shop.olympic.org -> Go to my Account -> My Profile -> My Orders -> List of My Orders, then “Ask for a return”. Enter the quantities to return to us in the box next to the product concerned, then validate your return request. Ensure that the address in your profile is indeed the address linked to the return. You will receive a notification of receipt of your request, followed two or three days later by an email informing you if your return request has been accepted. Do not forget to write the return number (RMA no.) on the parcel to accelerate its handling by our logistics section.

For further details on returning goods, see paragraph 12 of our General Sales Conditions.