About Norlandia

Norlandia Care Group has 5500 employees and consists of three divisions: Preschools, patient hotels and elderly care. We have operations in Norway, Sweden, Finland and the Netherlands.

Norlandia provides services to children, the elderly and guests on behalf of the public and is a supplement to the offerings of municipalities and the public health care sector. We operate within the framework of the welfare model.

The combination of our services and expertise makes us unique in the market. Within elderly care and patient hotel operations we have right from the start in 1997 been committed to combining competences from the two business areas. Within elderly care, we have emphasized hotel service; conversely, in the hotel operations we offer customized medical service with our care skills from nursing home operations. Preschool operations add to these two business areas pedagogical skills and knowledge of systematic activity planning. Our preschools draw inspiration from the care and service expertise across the group.

Social ResponsibilityNorlandia Care Group is a socially responsible corporation with a sound operation; we are a serious and responsible employer. We care for the environment and appreciate a multicultural and inclusive workplace.

We do of course adhere to all relevant laws and regulations pertaining to our operations.

We have ambitious goals for workforce job satisfaction, sick leave, and rate of employee turnover. We have a clear personnel policy and comprehensive ethical guidelines which are widely known and accepted by everyone at Norlandia.

QualityWe aim to be a leader in quality in all three business areas and adhere to the principles of continuous quality improvement in all our processes. In 2011 we implemented TQM (Total Quality Management) in our nursing homes and patient hotels; TQM is now also used in our preschools. On March 25, 2014, all three business in Norway received their ISO-certification.

OwnershipNorlandia Care Group AS is privately owned.

Kristian and Roger Adolfsen started the operations which grew to become Norlandia Care Group AS in the early 1990s and continue to have a long-term, socially responsible perspective.

Our ethical guidelines are revised and updated at least once a year. In this way we can included experiences underways as well as new, relevant issues within this area.

The main topics of our policies are twofold - business and organizational ethics as one and values and ethics as the other. The former deals with the general ethical aspects of business as such and for the employee as part of the organization, while the latter should clarify Norlandia's values in specific circumstances that the employee should be aware of.

In Norlandia we want to continuously improve the quality of our services. In this context, to pursue an openness in everyday life where constructive criticism and voices of concern are to be accepted.

Whistleblowing

All employees in Norlandia are therefore encouraged to notify their superiors or officers of the company in the case of unacceptable conditions. Relatives and others who have a realtion to Norlandia are requested to notify their contact person or the general manager of the relevant unit. Leaders and representatives of Norlandia should treat people who report unacceptable conditions in a proper manner and in good faith. Unfounded or weakly founded claims about business or about colleagues should not be submitted.

If the unacceptable conditions reported by an employee applies to the employees superiors, it shall be reported to the level over this person. Management and union representatives have a particular responsibility to ensure that whistleblowers are not subjected to negative reactions.

Whistleblowing is to speak out about conditions in the business of a serious and reprehensible nature. This means violations of law or clearly communicated internal rules. Examples of this could be corruption, danger to life and health, sexual harassment, misappropriation of funds, or bullying in the workplace.

Whistleblowing will be followed up on responsible and prudent manner with the purpose to clarify fact and clean up where there actually are unacceptable circumstances. In this way, all parties will come out of the situation for the better.

Management Philosophy

Our Values

Management Philosophy

Our employees are our most valuable resource and we consider good management to be the most important criterion for success.

Our management philosophy is that all our staff can, and will, take responsibility and see prospects for further development of our business for the benefit of the children, residents, guests and employees. Thus, we will achieve flexible cooperation between staff and management whereby knowledge and skills will be further developed via routines for dialogue and feedback; either in the form of staff appraisals, staff meetings or regular questionnaires. Good management is put into system with good management tools, a sharply-defined code of ethics, clear targets and follow-up of results.

Personal Development and Opportunities
We provide for the professional and personal development of our employees. We identify people with talent and cultivate new leaders.

Our Values

Norlandia is a value-based organisation, where our CARE-values are the basis of everything we do.

Competent
We seek continuous improvement of skills and knowledge through a systematic education program in all levels in the organization, and an attitude of curiosity which enable us to learn from each other.

Ambitious
We all have clear goals on behalf of users that we strive to reach. We help each other by following up all individual and group achievements.

Respectful
We approach everybody with dignity, meet them where they are, and seek to understand the situation of our users and their relatives.

Energetic
We embrace our work with energy and joy, and find meaning in striving to fulfill our mission.

Board of Management

The group is organized in a way that inspires cooperation between business areas by having support functions such as finance, personnel, property and marketing work across business areas.

The model is based on a so-called matrix that will ensure that we utilize everyone's resources and expertise in the best possible way.

Board of Management

Yngvar Tov HerbjørnssønnCEO

Education: Master of Laws, University of Oslo. Bachelor in Administration and Logistics from Royal Naval Academy, Bergen. Officer Candidate School from Royal Norwegian Airforce, Stavern. Year program in political science at Norwegian Institute of Science and Technology (NTNU). Year program in organizational development and leadership, Hedmark University of Applied Sciences. Experience: Deputy CEO, Organizational Director and COO in Norlandia Care Group. Operational activities in the Royal Norwegian Navy and Airforce. Lead negotiator for Officers’ Association (KOL / Akademikerne).

Olav BraatenCFO

Education: State authorized accountant and holds Masters in Accounting and Auditing from BI and has a engineer degree from Industrial Economy line at NTNU.
Experience: Financial controller at Tele 2 and been Manager Deals / Financial advisory services in PWC and Business Consulting at Accenture.

Ernst KarlsenDirector of Marketing

Education: MBA from Duke University in the USA.
Experience: Former Marketing director at Hjelp24. Many years experience in sales and marketing from pharmaceutical companies Pfizer and MSD (Merck & Co.).

Norlandia

Norlandia has three divisions; preschools, patient hotels and elderly care. We do business in Norway, Sweden, Finland and the Netherlands. Our 5,500 employees are our most important resource, working to create a good life – every day.