Another tool on many newer smartphones that banks should utilize is speech-to-text capabilities. This allows users to speak, rather than type, information into fields a mobile application. While you wouldn't want to be walking down the street reciting your SSN for everyone to hear, speech-to-text can be useful in many ways, especially for filling out forms.

I met with Mitek at Finovate, and they said many people try to open bank accounts on mobile each day. But mobile isn't really conducive to filling out a lot of information (tiny key pad, several fields, etc) so there was a high drop off rate. Banks are losing potential customers each day because of that frustration! This is really a sensible solution to filling out forms. Bryan is right that mobile account opening is the future, and technology like this is going to spur it along.

Which makes me wonder if there is going to be a shift from needing bank tellers to needing 24/7 mobile banking support. I think there definitely will be, but the next question would be if it will occur quick enough or whether bank tellers will be retrained for digital support.