Category Archives: Team Development

You will never achieve seamless customer service if there exists a breakdown of cooperation between interdependent work units. Symptoms of polarization and distrust include: One group feels it gets little respect from the other Individuals from one group regularly bad mouth the other … Continue reading →

As a leader, you probably like some employees more than others, but you evaluate them based upon the quality of their performance, not on your feelings toward them. You strive to be fair, objective and consistent in your application of policies and procedures. You … Continue reading →