* Be challenged * Work hard * Be provided with a vibrant, open plan, encouraging and social work environment * Be provided with a great career opportunities, salary and wider benefits

My client are an award winning software Development Company, looking for an IT Support Analyst to join their Support Team.

As a successful IT Support Analyst you will be responsible for:

*Managing support calls and acting as a point of escalation *Identification and solution of support queries *Providing technical support over the phone and remoting in*Keeping the customer informed where no resolution is found*Documentation and user training and demonstrations

As a successful IT Support Analyst you will need to be experienced in: * Providing excellent Customer Service for both internal and external customers * Great communication skills, including professional telephone manner * Troubleshooting technical problems (preferably server/software related) * Investigative and logical approach to problem solving

It would be beneficial as an IT Support Analyst if you have had experience in:

*C++*Linux or Unix *Networking*Mac Systems

In return, as an IT Support Analyst you will reiceve*Wellbeing Benefits*Duvet Days*Healthcare*Cycle to Work*Standing Desk*Recognition awards*Childcare Vouchers

This is a great chance to join a growing company offering excellent career prospects and a comprehensive benefits package. Based in Worcester, commutable from Kidderminster, Birmingham, Cheltenham, Gloucester, Hereford, Malvern, Ledbury, Evesham, Redditch, Bromsgrove, Bewdley, Droitwich Spa and Pershore.

Salary up to £19000; commensurate with experience.

We also operate a referral scheme so if you do know any looking for IT Support Analyst positions then please do get in touch!