Caractéristiques

Évaluations des clients

Carl G.
le 11/18/2018

Évaluation :

I am very unsatisfied with the quality of service and condition of the truck and the milage was not the same as was told me that was supposed to be on the truck!. The truck shaked when you drive it and a had to drive 40 miles out of my way to pick up the truck and then you charge me extra because I had put more miles on the truck then you allowed. Really!

Jordan C.
le 10/29/2018

Évaluation :

I tried to use the mobile app to pick up because I needed to get it 30 minutes after it closed. The page I used was not user friendly or intuitive. It took me much longer to get check in as opposed to just picking it up at the counter. When I finally got to my final step it said to look for a lock box in the back of the truck and there wasn't one there. I looked for 20 minutes and eventually I asked someone inside the gas station your franchise is connected to and she called her boss and he said he forgot to put it in the truck in the visor. If the gas station wasn't open I would have been done for. Not to mention it was advertised as being faster than picking up over the counter but it was not at all. If the gas station wasn't open I wouldn't had been able to get my truck and if someone had checked in the visor the truck would have been stolen.
Picking up using the app was such a miserable experience that I will never rent from U-Haul again.

Gene B.
le 10/18/2018

Évaluation :

Check in person the greatest!

LISA S.
le 10/16/2018

Évaluation :

All is good!....BET

craig l.
le 9/18/2018

Évaluation :

The drivers side out side mirror was loose and made it difficult to see clearly on that side of truck.. Very difficult at night.. Also head lights were so out of alignment that if you didn't follow some car or truck you were in the dark.

Chad R.
le 9/4/2018

Évaluation :

The local service is great, but UHaul Corp. changes times and placed all the time, making it more inconvenient for the customers.

tony n.
le 8/5/2018

Évaluation :

Had a 12pm.picked schedued for Kendalville and had to go to Columbia City to get the trailer...Not a good experience...

James G.
le 7/30/2018

Évaluation :

My interaction at this location was minimum so i have nothing..

BEN C.
le 7/26/2018

Évaluation :

Vanessa at check out was very helpful and awesome.
Tammy at check in was quick and friendly.
The whole process was very easy and hassle free.

bryan f.
le 7/19/2018

Évaluation :

I reserved a 15' truck on Monday and picked it up on Wednesday, as promised. It was clean and fully fueled. The service attendants were GREAT!! Upon returning, she even parked it for me. Could not be happier. GOOD JOB!

JACQUELINE F.
le 7/14/2018

Évaluation :

A little bit better maintenance on the equipement

Anthony D.
le 6/29/2018

Évaluation :

Pickup location was good, U-haul is not! Ordered truck and furniture dolly online. Got confirmation that everything was ready. We were on a strict timeline to pick up furniture from our storage unit. When picking up the truck we were told they had no furniture dolly. We were asked to drive :30 away to pick one up which would have put us past the time our storage unit was open. I had to rent the truck because I also had a lumber pickup that I was using the truck for. Tried calling U-Haul three times, on hold for :40 each time, had to hang up. Never did get in touch with U-haul, horrible horrible service!!!!!

lois H.
le 6/20/2018

Évaluation :

Great job!

Audrey A.
le 5/30/2018

Évaluation :

Very nice cargo truck . Newer .. clean and everything was great

Dirk R.
le 5/29/2018

Évaluation :

Check-out process was completed by the agent using her phone which seemed to take a longer time to complete.

Denish P.
le 4/30/2018

Évaluation :

Average and normal.

JIM R.
le 4/29/2018

Évaluation :

I waited for 45 minutes after doing the 15 minutes of paperwork, just to find the key for the truck. Then, after getting into the truck, the gas was a quarter of a tank. Not the half a tank I was to bring it back with. I was so late getting started and mad, I didn't go back in to complain about the $20 in gas I had to pay for the last customer who brought it back at a quarter of a tank. Plus, there was two other same size trucks there, with the keys in them, ready to go, but I couldn't use them, I had to wait for them to find the key for the truck they assigned me. Worse experience I've had.

Travis M.
le 4/22/2018

Évaluation :

Very pleased with equipment, service, and price! Highly recommend!

craig w.
le 4/21/2018

Évaluation :

equipment was great, took way too long to fill out paperwork, out and in

Franklin E.
le 3/26/2018

Évaluation :

Nothing it all went very smooth

KEEMAN L.
le 3/12/2018

Évaluation :

We had to stop at NAPA to get a connection for the lights because this location didn't have one. We were surprised that we couldn't use our Ford Explorer Sport Trac to pull this little trailer. We had to borrow a truck to do it. If we had not had access to that truck, we couldn't have done this.

Pratusha K.
le 2/28/2018

Évaluation :

The service was warrest . In emerging no one pick up call.. I just wAnt to file a cal against uhaul

Kelli V.
le 2/28/2018

Évaluation :

The guy there did not.even look inside the trailer to make sure it was clean from us...just took our word. He was the only one in running the store so he my.husband and I believe he was worried about leaving the store open than inspecting our returned trailer. He didn't even help my.husband unhook the trailer.

reginald h.
le 2/4/2018

Évaluation :

Never checked the truck ether way said it was full gas I had to back in the Building get the guy made him come out to look took truck back tried to get me to pay for a full tank of gas when it was less than 1/2 we both took pictures of Gage before I left

Diana D.
le 1/27/2018

Évaluation :

Maybe using a scale from one to 5 would be better than yes or no questions.