24. ACC abusing its monopoly position by limiting the pool of qualified medical assessors to a select group (some individuals assessors are paid up in excess of $1 million annually for services), leading to the appearance of bias and unfair market practises.

25. Failure to demand adherence of staff to State Services Code of Conduct and to take appropriate action for breach

43. Focus on avoiding liability at the expense of effective early rehabilitation

44. ‘Silo’ culture where case managers are unaware of ACC’s own research into rehabilitation best practice

45. Constant churn of case managers – each new case manager is unaware of the medical evidence on file leading to poor decision making and is unaware of claimant’s issues; Avoidance strategy for accountability of actions.

0

"If everybody is thinking alike, then somebody is not thinking." - Gen. George S. Patton Jr.