News

Thursday 06 September 2018

Business Process Services (BPS) is forecast to remain the fastest growing horizontal service line within the UK SITS market over the next five years through 2021.

Whilst headline growth has slowed relative to recent years as large scale ‘lift and shift’ outsourcing has become less fashionable, the increasing investment in tech-enabled or platform-BPS coupled with the popularity of on-demand or as-a-service solutions will ensure that this market continues to expand over the next five years.

Much of this growth will be experienced in the Private Sector where (particularly outside of Financial Services) growth will be well above the overall market level. The Public Sector and particularly its biggest sub-sectors of Central and Local Government will remain subdued where budgets remain tight and investment decisions are delayed.

Business process consulting, digital transformation and data analytics services, are also areas where we expect to see strong demand, assisting clients in digital process redesign and in making improvements to customer experience.

The wider political, economic and regulatory environment will of course have a very big impact on future prospects with Brexit, the potential loosening of austerity and wider economic performance all prominent.