The IT
Support Center is the single point of contact for assistance (incidents,
problems, questions, etc.) with any BOR-provided IT service (e.g. Email,
WAN, Internet, Blackboard, Banner, Client Security, websites, etc.)
Use the resources here to find the status of IT resources, read important
notices, find links to FAQs, documentation, tutorials and our knowledge
base. If you still need assistance, open a ticket with the BOR
Service Desk.

Announcements

11/4/2014: If you receive an email asking to provide personal information
such as account numbers/passwords or asks you to click a link to reset an account, first check out our new
Phishing page found under
Support by Service. It has information on what you need to do to
better protect yourself from emails attempting to get access to
your personal information.

3/20/2015: Mozilla has announced a new release for Firefox ESR version 31.5.3. The security info is available here: ESR Security Advisories. Downloads are available here: Firefox ESR. There is also a new personal version of Firefox 36.0.4. 3/20/2015: Apple has released a security patch for OSX (10.10). Apple Security Updates will be available here. These updates can be applied through Apple updates or Apple downloads. 3/19/2015: Google has released a new stable release version of the Chrome browser 41.0.2272.101. There are a number of security fixes in this release. Chrome release info is available here. 3/18/2015: Apple has released security patches for the Safari browser. New versions of Safari are 6.2.4, 7.1.4 and 8.0.4 include many security fixes. Apple Security Updates are available here. These updates can be applied through Apple updates or Apple downloads.

BOR Service Desk

Whenever the BOR IT Support Center is contacted via email or
phone, a ticket will be created in the BOR Service Desk. The
BOR Service Desk is the application (powered by BMC FootPrints)
that will record and track all service incidents and requests.
Upon the creation of a ticket, an email will be sent out to
the individual requesting support with the details of the opened
ticket.

Send email to
ServiceDesk@ct.edu Logging in
to the
BOR Service Desk will be available soon.