Dealing with complaints in English

The language course 'Dealingwith complaintsinEnglish' is created for people who work in any organization and are responsible for dealing with complaints in Dutch.

The course allows candidates to master the principle skills of communication and terminology related to solving problems which involve the organization’s products and services:

analysing a problem and asking the right questions

describing a problem

putting into words the causes

explaining the context of a problem

suggesting a solution

formulating conclusions and negotiating

etc.

The training is based on communication and is interactive. Role-plays are used in support and key phrases are a help for the trainee and the assimilation of his/her skills.

More info

Target group

People working in any organization responsible for dealing with complaints and in contact with clients. Candidates should have a minimum level of 3/5 ALTE – B2 CEF

Cycle

20 hours (sessions of 2 hours)1 hour = 60 minutes

Number of participants

Private, twin or group course (3 to 6 participants)

Languages

English (this course is also available for French, Dutch and German).

Follow-up e-learning

At the start of this English course, you receive access to our online e-learning platform where you will find weekly exercises tailored to your language level.

You’ll also have access to the e-lexica, where you can practice specific business vocabulary through a series of drills (e.g. EU terminology, financial terminology, HR terminology, IT terminology, legal terminology, marketing terminology, negotiating terminology, telephone expressions, etc.).

Practical information

Rapid planning based on your availability.The course can take place in your office or at our training centres in Brussels, Ghent, Diegem, Antwerp or Liege.