Overview and CQC Inspections

OverallGood

Our inspector's description of this service

Last updated 16 December 2014

We inspected Jays Homecare Limited on 4 August 2014.

The inspection was carried out by two inspectors and an Expert by Experience, who had experience of older people’s care services. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

Before we visited Jays Homecare Limited we checked the information that we held about the service and the service provider. The provider also completed a Provider Information Return (PIR) This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we looked at eight care records for people who used the service, 13 staff records and various records about how the service was managed.

We did not send out questionnaires as part of this inspection.

We contacted 30 people who used the service and their relatives, but only 10 people who used the service and relatives of eight people who used the service agreed to speak with us. We spoke with two care co-ordinators and five care workers.

This report was written during the testing phase of our new approach to regulating adult social care services. After this testing phase, inspection of consent to care and treatment, restraint, and practice under the Mental Capacity Act 2005 (MCA) was moved from the key question ‘Is the service safe?’ to ‘Is the service effective?

The ratings for this location were awarded in October 2014. They can be directly compared with any other service we have rated since then, including in relation to consent, restraint, and the MCA under the ‘Effective’ section. Our written findings in relation to these topics, however, can be read in the ‘Is the service safe’ sections of this report.

Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good – the service is performing well and meeting our expectations.

Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.

Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.

Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

The service must make improvements.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.