·Range of human behaviours, including cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding and their effect on communication in the workplace

·Personal management styles and their effects on situations and individuals

Indicative content:

1

The nature and purpose of organisations, including mission and value statements

Stakeholders and their objectives

Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions

Levels of management and associated roles and responsibilities within organisation

2

Profile and job functions of middle managers

Formal and informal organisational relationships

The management task, including planning, organising, motivating and controlling

Range of management styles

Differences between management and leadership

3

Range of human behaviours, including cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding and their effect on communication in the workplace