Have you found a bug or issue with Uncharted 4?

Error: Failed to connect to the store server - Vanity Chest Glitch

I encountered a glitched where I can't open the standard vanity chests. It says "please wait" for about a minute and then gives the "error: Failed to connect to the store server. "
Here's a link:
https://www.youtube.com/watch?v=PToa_Kg0b60Hope this can get fixed!

This issue has been resolved with the 1.20 Patch. If you attempted to purchase a Vanity Chest and encountered the error, the Vanity Chest should now be accessible.

We apologize for the inconvenience and thank you for helping us track down the problem. If you continue to encounter the issue after installing Patch 1.20, please post your details in the comments. Thank you.

We apologize to anyone experiencing this issue. We are continuing to work on a fix, and hope to have it to you shortly.

This glitch can occur in two different ways.

1) If you have already purchased all the available items for the Vanity Chest option, this error message will appear when you attempt to open the final one.

You can check if you have acquired all the items by highlighting the chest and pressing triangle. If nothing happens, that indicates you already own all the items from that chest.

If you do indeed have all the items in the chest, your account balance will not be deducted.

2) If you press Triangle, and items for purchase are displayed, unfortunately your chest will be inaccessible until this issue is fixed. At that time, you will be able to open your chest without needing to pay.

If you were seeking a specific item, you can still access it via the individual item pages, or through Bundles.

From the Store page, pres L1 or R1 to navigate to the Bundles, Characters, or Customization pages. Select the desired category (Characters, Skins, Hats, Face Wear, etc.) and then select the item you would like to purchase.

You can also make individual item purchases from the Customization menu. Select Character, and the Press L1 or R1 to navigate to the Skins, hats, Face Wear, or Taunts pages. From there you can purchase any item individually.

Again, we apologize for the inconvenience this has caused, and appreciate your patience while we work on a proper fix.

We apologize to anyone experiencing this issue. We are working on a fix, but it will take some time to get to you.

This glitch can occur in two different ways.

1) If you have already purchased all the available items for the Vanity Chest option, this error message will appear when you attempt to open the final one.

You can check if you have acquired all the items by highlighting the chest and pressing triangle. If nothing happens, that indicates you already own all the items from that chest.

If you do indeed have all the items in the chest, your account balance will not be deducted.

2) If you press Triangle, and items for purchase are displayed, unfortunately your chest will be inaccessible until this issue is fixed. At that time, you will be able to open your chest without needing to pay.

If you were seeking a specific item, you can still access it via the individual item pages, or through Bundles.

From the Store page, pres L1 or R1 to navigate to the Bundles, Characters, or Customization pages. Select the desired category (Characters, Skins, Hats, Face Wear, etc.) and then select the item you would like to purchase.

You can also make individual item purchases from the Customization menu. Select Character, and the Press L1 or R1 to navigate to the Skins, hats, Face Wear, or Taunts pages. From there you can purchase any item individually.

Again, we apologize for the inconvenience this has caused, and appreciate your patience while we work on a proper fix.

379 comments

I completed the challenge from 23/05, on 24/05 and I didn't get my 450points (purple ones), I am absolutely sure because my total after "reviving" it was 100. I hope, as respect to your players, someone could solve that.

Sweet i got 400 relic to open a sick hero weapon chest. Expecting to get an actual long gun but instead i get a fucking pistole which I'M NEVER GOING TO USE IT TAKES 4 LP. why are there pistols even in the chest?!?!?! 400 relic is a lot of relic just to WASTE on a WORTHLESS pistol. this is complete bullshit like seriously what a scam smh this game is terrible. I hate naughty dog

Same thing happened to me. I was playing multiplayer and completed a challenge awarding something like 420 relic points, then an error occured and the game closed down. When I went back into the game, I was shown to have -1 relic points and -1 coin points.
It's really quite off putting as in total I would have had 590 relic points to spend on treasure chests and now I have nothing. Please fix this issue so that the relic and points are returned, I worked very hard to earn them and this sour experience has left me feeling like I don't really want to play MP anymore.

Ive receive my chalenge and i changed in two first choices ocorres an error and no change and not lose any relic in the third moment i got a change and spend 150 of my relics. I need some answer please

after a few matches, i went to the shop to spend that purple coin, bought a chest, it took a bit too long, so i closed the game by pushing the ps button and closing the app. when i opened the multiplayer again, both purple and yellow coins went to -1, and the shop don't load anymore, and popup an ps4's messenge saying that the item can't be purchased anymore, or something like that.

This happened to me as well. I completed a daily challenge that was to get 10 down with the aegis 9mm and it would've rewarded me with 320 relics. It glitches the same way and I had -1 relics and -1 uncharted points. It's now back to normal but my relics weren't given to me either!

I was playing Trials, and I completed both the moderate and hard levels of the C4 Trial, and was awarded NO POINTS. Not only that but after leaving my private match and disconnecting from multiplayer, and reconnecting, in order to see if the glitch would correct itself, the 20 points and 200 coins I had DISSAPEARED. I'm now left with -1 OF EACH!!!! Please fix this. This is an unacceptable glitch in the game and seeing as how the assets awarded in the game depend upon these points I must otherwise purchase, I am extremely, extremely dissapointed. Please fix this issue. I would be grateful to find the points erased from my account were restored.

Did a el dorado challenge which I was supposed to get 450 relics for after I completed it the game started glitching and was showing -1 relics after resetting couple of times it went back to normal but the 450 were not added!

So I had unlocked my first hero weapons, and since bought several hero weapon chests and had been using them in multiplayer matches, specifically Elena's FAL, however, today when I signed in, all of the hero weapons I had not unlocked via kills, aka the ones from chests, we're locked once again, and thus unusable. Additionally, all of my currencies, the relics(the purple one) and uncharted points(the gold one) were at negative 1. This is pretty weird and I am wondering if this is a known bug, and if I will be able to get back my weapons?

The same exact thing just happened to me. That C4 challenge is just beyond so I tried to replace it. I had 55 Relics, and used 50 to replace it, except it didn't replace it at all. Instead, it said unable to connect, which is a lie, since my Internet was working fine. So at that point I'm down to 5 Relics, which is annoying, considering how rare they are to begin with. I close the game, reload, and now I'm at -1 Relics. What the hell is this? I just wasted my time playing your broken multiplayer, Naughty Dog? I have a video as well.

I am also having this same issue. Come on naughty dog I spend countless hours getting 350 downs with Mazur LDR to unlock drakes hero gun and saved up enough relics for 4 hero chest and now I can't even use those relics..... Fix this ASAP!!!