Marine Super Store / Terrible service!

Don't pay attention to what their representatives tell you because their answers are written in advance and have nothing to do with your issue.
I have written numerous emails regarding my problem with non-delivered items I have been waiting for one month, described everything in details, and these [censored]s said: "We are very sorry for the inconvenience, we are trying our best to resolve your issue".
Each time I get the same email. Are you crazy out there?
Absolutely useless customer service that never helps.