"Fault after fault"

Collected my S/H Mercedes from Evans Halshaw in Stoke, only to find that two of the doors wouldn't lock so it had to go straight back to the workshop. This took just over three weeks to put right which in my view is excessive. If the car had gone through a pre-sale check this would have been noticed and rectified. The communication during this time was dreadful and I found myself constantly waiting for return calls.
Three months on and the ABS light has come on, Evans Halshaw sent the AA out to collect the vehicle as I had taken out their extended guarantee, now it's another waiting game, so far five days waiting and the problem still not sorted and no courtesy vehicle offered. Although I took out this guarantee they still insisted that I pay £75 for a diagnostic check, what a cheek and nothing is mentioned about this in the paperwork. I will never deal with Evans Halshaw again and would deter anyone from dealing with them.

"J allen"

Had problem after problem with these dealers communication was terrible problems with the car took months on end to get sorted and still not all done would not ever buy another car from these and never recommend to anyone poor service staff don't seem to know what they are doing and fob you off all the time

"Unhappy punter"

The mileage on the car I bought was 60000 short of being true. This information was easily found on the DVLA's website yet they failed to notice despite having a HPI check done. When I brought it to their attention they were not interested at all.

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Dealership Information

Evans Halshaw Stoke On Trent Citroen is an Franchise dealership that is based in Stoke On Trent. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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