IT service request

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From desktop computers to mobile devices, IT resources and supports are critical to helping government employees deliver programs and services. All government IT services are provided by the IT division (ITD) in the Ministry of Central Services. IT requests typically fall into two categories – request for new services or request to repair/support existing services.

IT self-service can be accessed at this URL: https://govskprod.service-now.com/. For best results, you will need to use Google Chrome to access IT self-service. If Google Chrome is not your default browser, you can copy and paste the URL into Google Chrome.

The information below will help you understand how to access the IT supports you need. Click the jump links below to navigate to the content.

**Please note – The ServiceNow migration was completed in October 2018. Please ensure you submit any service requests using the ServiceNow tool, as the former excel document will be decommissioned in the future. For ServiceNow assistance, please refer to theQuick Start Guide.

Employees often need specific IT resources, software, network access and other IT tools to help with their daily work. A full offering of services can be found in the Service Catalogue within the ServiceNow tool. All requests for new services should be made by sending a service request through ServiceNow. You can request the following services using ServiceNow:

User access

Hardware

Software

User account creation and deletion

Cell phones and tablet devices services

Business application services

When submitting a Service Request, please remember:

To ensure you have provided all the relevant information.

To submit your request a minimum of five business days in advance.

*Each ministry has their own service approvers. These individuals review all requests on behalf of their ministry and authorize the requests prior to the request being submitted to the ITD. Requests will only be processed if they come from an authorized service approver. After you submit a service request through ServiceNow, your approver will be notified via email and will log into the tool to approve/decline the request.

Sometimes existing IT systems and tools aren't working properly. In this case, an employee would be requesting support to fix or repair an existing IT resource. For repair support, employees are encouraged to call the Service Desk at 306-787-5000*. This will ensure your issue is addressed in a timely manner. In many cases the Service Desk will be able to help you on the spot. In more complex instances further investigation may be required. Please refer to the Rush/Escalation Guide to learn more about how repair requests are managed.*Please note that this number requires 10-digit dialing.

Service Level Coordinators (SLCs) are employees within each ministry that help coordinate IT services on behalf of ministry employees. Employees are encouraged to contact their SLC if they have questions or concerns specific to their ministry IT operations and needs. Click here for a list of Service Level Coordinators.