Hi guys this weeks training is a refresher on Minding the Gap, for those who remember being part of our previous training probably recall the importance of what minding the gap really is and how big of a roll it plays in our daily lives both at work and at home.

So, what are some of the challenges we have in doing good follow up?

Why is it sometimes hard to do? At times it can feel like you don’t have enough time in your day to get the little things done.

-Here are some of specific ways (Skills/techniques) that we can use to help us bridge the GAP.

Monitor

Report

Track

Communicate

Good follow up requires time and effort

Q: How can we make sure we have the time to handle the follow up tasks we have to do?

A: Managing our free/down time in our day, identifying any open times and setting aside time to get the To Do’s done.

To help us stay on task every staff member will receive a note pad to keep a daily record of our to do’s.

Here’s an example of when we should add something to our to do lists. After every interaction with a patient take a moment to consider what follow up is needed.

Often there is no further follow up needed, however this will be more like the exception and not the rule.

Once you’ve had a chance to read the training please respond to Donna via email with an example of when we could have avoided something slipping through the cracks or falling in the GAP. pm@mountainviewfamilydentistry.com