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Mike, Mac Medic

Category: Mac

Satisfied Customers: 8996

Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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I purchased Final Cut Pro X a week ago after using the trial

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I purchased Final Cut Pro X a week ago after using the trial version for a month. About 12% into exporting (sharing) my project as an master file H.264 quicktime movie I get the message "error occurred creating frame 5565 (error-1)." I didn't have this problem with the trial version. What is this indicating and how can it be resolved?

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

I want you to check some things that may or may not be affecting the situation. I am required to post any procedure as an Answer even if it is just a diagnostic test, so please ignore the Rate to Finish box and Reply to Expert after you have tried that.

Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.

No just trash them it will make new default prefs that is what we want it doesn’t sound like you need the old ones back you are still learning. That is really for experienced users who want things just right.

I'm still not clear. Are you saying to trash Preferences? If so, how do I do that? Again, the Preference Manager window is open an icon of my backup material and a "restore" button at the bottom of the window. I have not re-opened FCPX yet.

If you are satisfied, please kindly Accept and provide an OK Rating - or Above. If you are not satisfied, please don't Rate to Finish and Reply to Expert and let me know what I can do to change that. Thanks.