It is estimated that over £15 million pounds worth of prescribed medication in Scotland is wasted each year. We all have a part to play in reducing this.

Failure to Attend Appointments

PLEASE BE AWARE IF YOU FAIL TO ATTEND AN APPOINTMENT YOU WILL BE SENT A LETTER ADVISING YOU OF SAME. SHOULD YOU FAIL TO ATTEND 3 TIMES WITHIN A YEAR YOU WILL BE REMOVED FROM OUR PRACTICE LIST AND ASKED TO REGISTER WITH ANOTHER PRACTICE.

OUR LATEST PATIENT SURVEY CAN BE VIEWED BY ACCESSINGwww.healthcareexperienceresults.org and typing in Burnbank Medical Centre into the search box. Comments and suggestions are always welcome. Please write to Claire Murdoch, Practice Manager

If you experience problems with the system please contact the Practice

When you are setting your account up Please ensure you have a different user name than your email address as the system will not send you a confirmation code which you will require to complete your online registration

To register simply select Online services under further information and complete the VOS Registration Form. This must be presented to to the surgery with a valid form of identification e.g. photo I.D. or your passport

You will then be sent a letter with details and a secure password to access online services

OR

Placing your repeat re-order slip in the box located on the wall in the waiting room

OR

Telephoning our new 24 hour repeat prescription voicemail system on (01698) 456622 (available 24 hours, 7 days a week), leaving your name, date of birth, the items you require and whether you wish to collect at the surgery or sent to a pharmacy

We would advise that if you are currently taking diazepam, it is practice policy to provide you with a prescription for a reducing dose over a 4 week period until you are no longer taking this medication. We do not issue long-term prescriptions for diazepam.

Medication Reviews

Patients on repeat medication may be asked to see a doctor, or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.