Crozscore:

Crozscore:

Software Description:

The Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy. From front-line marketing and sales to ongoing service and support,

Comm100 enables great digital experiences that drive revenue without increasing costs. Organizations like HP, Advanced Auto Parts, Stanford University and Veridian Credit Union use Comm100 to exceed customer expectations every day. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count.

There are two independently deployed editions, one for SMBs while the other for large enterprises. Each edition caters to the unique needs of the specific audience.

For SMBs:

Comm100 Live Chat has all the essential live chat features, powerful than most SMB solutions.

Intuitive UI makes it easy to use for anyone.

Flexible pricing makes it cost-effective for small businesses and easy to scale.

Mobile-friendly for both operators and visitors.

For Enterprises:

Comm100 Live Chat for Enterprise is specifically designed for large e-commerce websites, call centers or customer service teams. It comes with a suite of tools for users to improve their customer satisfaction while reducing the cost, including advanced chat routing and allocation for making finding the right department painless, auto visitor recognition for providing fast and personalized service, insightful KPI reporting for evaluating agent performance, 24/7 chat volume reports for staffing optimization, integration with GotoMeeting, Cisco call center, Avaya call center, salesforce, etc. for providing multi-channel support and many more.

Fully customizable Chatbot that automate your live chat, saving staff only for the most complex issues.

Audio & Video Chat that offers a more efficient way of communication and helps establish more trusting customer relationships

Software Description:

ChatBot is a bot framework to create intelligent, conversational chatbots for LiveChat, Facebook Messenger and various other messaging platforms such as Slack or Kik.

It provides features like allowing users to define behaviors and program responses and testing your bots in real time before publishing.

Businesses benefit from chatbots built on ChatBot by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions. Implementing ChatBot in messaging apps or other services is simple and doesn’t require any coding skills.

Software Description:

Engati an all-in-one platform for chatbots which covers all aspects of creating, deploying, maintaining bots.

We have a robust FAQ engine which provides relevant responses to user's queries backed by our proprietary NLP algorithms.

Our focus is solving actual functional use-cases via chatbots and help businesses to deploy these solutions with the least effort and investment. Also, on top of that help them to monitor the effectiveness of the bots they build with relevant and real-time metrics.

Customer service and support is a major area we are focusing to provide easy plug-and-play functionality around this.

We are available on eight major messaging platforms such as FB Messenger, Telegram, Kik, Skype, Viber and Slack.

Engati supports intelligent paths, train, copy, analytics and private labelling.
Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot.

FAQs:

FAQs:

Businesses benefit from chatbots built on ChatBot by automating some of their customer management tasks, like carrying out simple conversations and replying to less complex questions.

What are some applications this service is commonly used in tandem with?

ChatBot integrates with Facebook Messenger, allowing businesses of any size to utilize AI-based conversational bots to keep customers engaged and answer support queries on their Facebook pages. ChatBot integrates with Facebook Messenger, allowing businesses of any size to utilize AI-based conversational bots to keep customers engaged and answer support queries on their Facebook pages.

Does this service offer guides, tutorials and or customer support?

ChatBot comes with fully documented APIs, webhooks and an open development platform.

Does this service offer an API?

There's an open API to integrate with.

What platforms does this service support?

The ChatBot's web app is available on all web browsers, including Chrome, Firefox, Internet Explorer, Safari, and Opera.

Does this service integrate with any other apps?

ChatBot integrates with LiveChat, Facebook Messenger and various messaging platforms such as Slack or Kik.

FAQs:

Does this service offer an API?

No

Who are the main user groups of this service?

Engati is a cross-domain, cross-audience platform that lets you build and deploy to a wide range of customers.

Does this service integrate with any other apps?

Dialogflow for Small Talk

What is this service generally used for?

Customer support and marketing

What are some applications this service is commonly used in tandem with?