What happens if a customer clicks a convo link, but they’ve never interacted with my bot before?

What happens if a customer clicks a convo link, but they’ve never interacted with my bot before?

Written by Milena Kovacevic Updated over a week ago

Whether they’ve interacted with the bot before or not, the link drops them directly into the convo. If it’s their first time interacting with the bot, they need to click “Get Started” to begin the convo.