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This company would prefer me to commit Insurance fraud instead of refunding unused premiums. I found the agent and corp. company did not care about the customers. They seem to be in bed with the state. I sold my craft 7 months after paying the premium. They told me it was to bad they had the money and was giving NONE back. I consider this theft. Payment for NON SERVICES. Stay away. This company needs a class law suit that will bankrupt them. The CEO will not speak to the poor customers that pay his salary. He is to good for the lower class. BEWARE - STAY AWAY FROM THIS "COMPANY" BAD NEWS

I had a watercraft policy with Allstate since 2004. The agent never met me, never explain the policy, never gave me a receipt for payment. I just sold the boat. Reported to Allstate after pay for a full year and using the insurance for 7 months. The company and agent told me that it was to bad no refunds on paid premiums. This is theft. Pay for no service. The state of New Jersey must be in bed with them. Corp. will not talk with you. If you want to lose your money for no service stay with Allstate. If you want to protect yourself against theft go to another company. BEWARE

The most irritating thing about Allstate homeowners insurance is ongoing inspections. They sent an inspector out to inspect my house when I first bought insurance with them and made me a list of things I had to fix so they wouldn't immediately cancel the policy. No structural things, mostly aesthetics. I fixed everything they asked for because they had a good price. Less than 2 years later I decided to sell the house and when I found a new place I called for a quote on the new property. Within 2 days I got a letter from Allstate saying that they would be sending an inspector to my house to inspect it again. Since they pissed me off, I used another company on my new property and as soon as I close on my old house I will move my car insurance to the other company as well.

I just tried to get a quote for my 22' boat. It was the most tedious experience I have ever had. The representative, although nice, had such a thick accent (and I'm in Texas and speak some Spanish!), and most of the time I had to repeat myself because she could not understand me. She stated that she had "special training in boat insurance" but she did not understand the most fundamental aspects of boats, and some of the questions she asked were nonsensical. I would never recommend Allstate for anything based on this experience.

I was involved in a collision. Three Police officers later investigated the scene of the accident, assessing the collision and injuries. I received the police report, which indicated that I was not at fault since it was my right of way, and that the driver involved was held responsible (since making a left turn in NJ is a secondary action) and issued her a careless driving ticket (which is approximately 4-6 points)
The claim department has concluded that I am 20% at fault, when I argued my point, they held me 10% responsible, which doesn\'t make any logic, there is no way around with them. When I brought the case to other insurance companies/Adjusters, they ensured me that I am not at fault.. But apparently all state claims department are more knowledgeable than every other adjuster and police officer out there.

February 15, 2014, my son has Allstate and was t-boned on the driver's side in his beloved grandfather's '89 Silverado, the chick in a small car ran the red light, never applied the brakes and flipped that big, heavy truck on its side! He and his girlfriend suffered injuries, nothing too serious, but he is still getting physical therapy. Another driver was sitting at the red light facing the chick who ran the light, and her car was damaged by the flying spare tire that was knocked loose from underneath the truck. NOW, the driver had no license, had no insurance, wasn't her car, and the owner had sold the car and the car DID have liability (with Allstate as well) only, BUT the adjuster has JUST NOW said he wants to get statements from everyone. They JUST LAST WEEK finally got the report from the city developers re: the light sequence to ensure it was operating properly....it is the craziest mess I have ever seen! He is working on his 2nd adjuster, no body seems to know how to ascertain who owns the car, whether it is covered, or anything!! All of this information is PUBLIC RECORD!!! My son provided them with the police report 2 days after the wreck, removing that reason for delay. Te police report said the lady ran the red light, the woman sitting on the other side was sitting AT THE RED LIGHT, he said the traffic signal appeared to be working properly at the time. WHERE IS ALL THE CONFUSION??? I have never seen anything like this in my life/ I would have thought that because both parties have Allstate, it would have been easier, but it seems to have thrown a wrench into the works. Of course because liability hasn't been established yet, he hasn't received his money for the truck, (he only had liability on it)he opted for the salvage amount. So all monies are frozen until someone can get their head out of their ass!!! Unbelievable! Absolutely absurd! And of course they rarely call when they say they will, their voice mail greetings have the wrong date on them, just a big old mess.

I got a quote from Geico and it was almost half that of Allstate, but after reading Geico reviews on line I'm second guessing them. Most of their reviews are pretty poor. Then I checked Allstate's reviews as I've been with them for ten years and had only pleasurable experiences with two claims and receiving good driver checks in the mail every policy period. Allstate has been wonderful to us, other than price.

Bought a car, sold the old car to a junkyard. Simple change, right? Apparently not. I called agent before driving the car, thought it was found. Five days later, old car insured, which I longer own, new vehicle not covered. Called, they said sorry, it will be taken care of. Emailed me, premiums were adjusted. Two months good. Then they put the vehicle I no longer own, back on the policy. Call, receive a voicemail they are not going to change out. I call they say prove I asked to have it removed. I told them the exact times and dates I called, that\'s your proof you record your calls. Still have a car that is in the junkyard on my policy. Am cancelling this week along with my other policies and filing a complaint with insurance commission.

when my ex wife changed her agent so we would be closer to our office our agent of 14 years was rude. So later i changed my insurance to save money my agent said that i did not informed him on time and tried to charge me for another month and send it to a collection agency after i send him paperwork he said underwriter has to investigate it, of corse no reply.It's sad that a company that claims you are in good hands treats you like crap.

Last month, my home... the one that I have lived in for the last 40+ years burnt down. It was an old house made mostly of wood and so it burned quickly. The Allstate investigator said that it had been started by someone pouring something flammable on the floor, but no solvent or other accelerant was found in carpet, the wood, or even in dirt which was under the house. It was not an act of arson, but an electrical fire. Allstate questioned me. I gave them 2 statements. Even though the investigator told me that he found no evidence of arson, but the decision on the final report was still left as "arson". Allstate would not give me a copy of investigation either!

I switched to Allstate because of their lower rates. After I made my first payment on both my home and auto policies, they sent an inspector. This inspector decided that my neighbors lab dog was too mean. We've never had any issues with the dog. I don't know why this is being raised as an issue.

My spouse and I were Allstate customers for about 4 years. We never had an incident where we had to use the coverage, but were very surprised how incompetent this organization was after trying to update our policy with the purchase of two new vehicles. I left the dealership uninsured for weeks due to my changes not \"pushing through\" the system. Several hours and phone calls would lead to information on the website still being inaccurate. When terminating our policy (and saving $150 a MONTH by doing so) we were given false information on 2 accounts saying we were entitled to a refund (when in reality, we ended up having to pay more). Overall, we spent way to much time communicating with this company to in return receive false information.

I was broadsided by a driver who didn't stop at a stop sign at a 4 way intersection. My car was left un-driveable. She didn't have her insurance card with her. After a lot of investigating I found out who her insurance company was and called them myself. They told me an adjuster would be out to look at my car. No one showed up. I have called everyday since. I have been told that as soon as they receive the police report and accept liability, they will put me in a rental car. It has been almost 5 weeks! The body shop needs 3 weeks to do the work and the worst part is the girl that hit me was back in the drivers seat less than 2 weeks after the accident.

I am very upset in regards to the fact that Allstate lied to me in regards to the bonus check we should receive because of no accidents! They advertise on television that if there isn't any accidents in one year, we are offered a bonus check. When I called them to find out what happened to my check, they tell me that that advertisement doesn't pertain to California, and many other states for that matter, but yet they show that advertisement in California.

As I've gotten older, my income began to suffer and I had to reevaluate my expensive homeowners insurance policy. I found that I've been paying excessive premiums for 30 years I was sold coverages I didn't need! I feel I've been overcharged and under-represented by my insurance agent for that entire period and want justice or satisfaction from my insurance company!

I was in a car accident last year and was hurt pretty badly. I have to use a cane so that when my leg goes numb, I don't fall over. I have been talking to a claims adjuster who wants to give me $3,200, but I believe that i deserve more. How am I going to pay all of my bills and take care of my two girls now that I'm considered disabled and can't work?

My house was broken into. Many valuable things were stolen. The thieves also destroyed my home as they ransacked it. I felt violated, but what was worse... The AllState adjuster made me jump through hoops just to prove what items were stolen. She asked me for receipts for every piece of jewelry and made me feel like it was my job to prove I was actually robbed. After much work, I put together a detailed list. Months later I was offered a settlement offer of about a third.

While we were on vacation, our home caught fire. I received a call from a neighbor. I was very upset. We did everything we were supposed to. We contacted our agent, called Allstate, and cut our vacation short. We stayed in a hotel at first. It took over three weeks before we could arrange for a rental and the adjuster agreed to the lease terms. We were out of pocket over $7,000 for the hotel bills. We moved into the rental with whatever clothes we had from the trip. We had no furniture or anything else. The first check that we got was for $10,000 in living expense. I came 8 weeks after the fire and covered the hotel bill we paid weeks ago. We got 3 different quotes for the reconstruction.The lowest was $649,000. The first offer the adjuster made was for $290,000.

My pip premium for the last six months was $93.16. I just got my renewal policy for the next six months. The pip premium is $135.89!! What did I do wrong?? I have been hearing for months that the pip premium would "maybe" go down.

After having paid premiums for over 10 years Allstate has now informed me that they will not renew my policy because my roof is too old. I have never made a claim since I have been insured for over 21 years in my home. Why should I purchase a new roof for over $20,000 when I do not have any problem with my roof simply because they decided that my roof is too old?

They are refusing to honor my claim. All their commercials show how helpful and available they are. They always tell us that if we make a claim we will lose our no claims benefit and possibly be dropped. If you wan the no accident cash rebate you have to pay more. This doesn't even make sense!?

My mother has had both AllState homeowners insurance and AllState car insurance for at least the last 40 years. Her house mortgage has been paid for over 20 years. She is now 84 years old. Out of nowhere, AllState will not insure her house which has deemed a "historical bungalow" by the city of Chicago, IL. As of 1/1/2013 my mothers homeowners insurance will be cancelled after 40 years.

I was told by Allstate that they accidentally did not take my payment for November and they would be taking both November and December payments out EIGHT days before Christmas!! I asked them wait 2 days to do so because I wouldn't have that much money in my account on that day. I got nothing, but excuses and "we can take whatever we want whenever we want out of your account"!!

I have had nothing good experiences with Allstate for the last five years. The quote that i got was the lowest. My costs haven't gone up too much in the last few years. Every time I've called customer service, the reps have been quick and helpful.

It is most unfortunate that the staff (somewhere in the world, not in the U.S.) is misinformed as to the billing policies of the company. I was told clearly that there was an option to suspend one payment per six month period and have that amount distributed across the next three bills. Well apparently that is not the case. So I get the confirmation number and was told that my next three payments would reflect that distribution. Well guess what? It doesn't! They are billing me for the entire amount in the next bill. Not the amount I was given on the phone. This creates a hardship and they are saying that the option is not available. I even got the payment amounts from the rep on the phone. This lack of empowerment on the resolution people to even offer some relief is outrageous. They are very difficult to deal with and outsource their customer service making it even more difficult to deal with them.

I was told to take photos of the flood damage done to my home, put them on a CD, and then mail them to the adjuster. This was after a week of trying to chase him down! I was also instructed on how to download the forms to fill out and e-mail back. They are looking for an itemized list of everything lost with a name, description, cost, age... for every item. The forms will take me months to fill out!

When my fiancee's parents purchased a life insurance policy for him with Allstate over 35 years ago, I'm sure they thought they were in good hands. The policy cost about $1,000 for a $5,000 policy. Premiums were paid on time and in full. Fortunately my fiancee is still living, but we have fell on hard times after he and I lost our jobs. He remembered that he had an existing life insurance policy with Allstate that he could cash in to help us get through. What a mistake. Allstate representatives have lied to him, sent him a bad check, and continuously given him the run-around. Now is bank account is negative because of the dishonored check and we are in a worse situation than we were in before.

I use Sustar Agency in Glenwillow, Ohio near Solon and they are awesome. They return calls, help me with pricing issues, and walk me through claims. I even e-mail them on weekends and they return my e-mails. They are an awesome group!

This company has done nothing to help me with this accident claim that was issued back in May 2012. They don't return phone calls and every agent I speak with is always not sure where anything on this claim is. They have to search for 5 to 10 minutes before they finally find the info needed, then proceed to apologize for not being able to help. I have wasted way too much time. It's sad when all I want is to complete this claim and there the ones dragging it out.

It must be the fact that all of my insurance is through Allstate that they treat me like gold. NEVER any issues with reporting a claim, collecting or fixing a problem if your dissatisfied for any reason.

They have always been more than happy to take my money when it comes to premiums, but when tragedy struck and I needed them to cover the repairs on my car as well as the medical bills for my hospital stay, AllState was unwilling to do either. They spent more time trying to find loophole than trying to help me put my life back together.

Allstate threw me under the bus by negotiating their recovery costs with Geico which precluded me from recovering my rental costs. Geico informed me that Allstate negotiated the number of days that I should have before my car was repaired. My car was wrecked. Geico said fault was not a factor. Allstate's ended all further liability from Geico when they they settled the total rental bill. They did not advocate on my behalf and thought only of themselves.

It seems that every 6 months my rates get higher and higher. I have been with Allstate for about 3 years. I am 34 with no accidents... EVER!! I have only liability on a MINI VAN and I was paying about $80/month for my van, after starting at about $50 for my van and Saab turbo convertible. For 2 years I complained about my increasing rates and never once did I get an explanation.

I retired and moved to NH. Another car hit my car in rear at a red light. Months later, after paying for the repair, I called my agent and was told the case was closed and that I might be reimbursed by the other insurance company. Maybe my insurance company should have paid and then collected from the other company.

Every year I have a problem with making changes to my policy. I almost never get the changes I request in one visit. I usually have to return again and again to finally get the changes that I request. Either the agent is overworked, incompetent, or just doesn't like me. I am seriously considering changing insurance companies. The rates continue to rise even though I have never gotten in an accident, or a traffic ticket.

One of Allstate's client's hit me from behind going 65 MPH while I was stopped in traffic. This caused the cars to catch on fire and blow up. I lost everything in the car and All State does not deny my personal items or claims, but wants to only give me $2,000 LESS of my claim because they claim my items are used. They want to deduct money from MY belongings when their client blew my car up? I lost car keys, an iPod, shoes, medication, my daughters car seat, my daughters belongings, my laptop, and the other items I had inside. I have copies of the police report, pictures of the scene (their client never braked), all copies of paperwork admitting their clients fault and more. The fact that it has been almost 2 months and we can not replace anything is ridiculous. All State seems to think that because my daughters favorite stuffed animals were 'loved' that I can accept pennies on the dollar for what they are worth!

Allstate increased home insurance premiums 30+ percent due to the fact they had the wrong postal code and so all of a sudden we were an increased risk. This postal code issue was raised 2 plus years ago by us it was never corrected by them they new the exact physical location and its distance from the fire hall this info was how the original premium was reached why the change now?

I switched to a new insurance company as All State continued to raise their rates on me every 6 months. They charge me every month on the 15th so when I cancelled I made sure to do it a few days before on the 11th. I cancelled with my agent from my new insurance company over the phone and the All State rep was not happy I was leaving. She not only did not cancel it she, but All State withdrew the money on the 14 of the month because Sunday is the 15 so they wanted their money.

I was with Allstate for about a year. They continued to raise my rates, but up until I filed a claim I stayed because I thought I was content with the service. A lady in my apartment complex came flying into the parking lot going 45 mph, and side swiped my brand new truck. As far as reporting it to Allstate and them taking care of me... I would call and call, and got no response. 4 months later, they still haven't handled my claim. And when I call their office, they don't return my calls. I had to call the corporate office to get in touch with someone regarding the HORRIBLE customer service they were providing me and to get information regarding my claim. They gave me the run around so I switched.

I love allstate! I have only had to make 3 claims in the past nine years (2 vehicle claims and 1 home claim - all minor claims) and they have always handled things with such professionalism and efficiency. They have always been swift in getting the $ reimbursed. Recently I had to make a claim due to wind and hail damage. They quickly made the inspection then gave me a check and all my claim information on the spot with their estimated cost of the repairs. Their estimate seems more than fair. As long as they keep up service like this I'll be a customer for life.

I have had my insurance with Allstate for 12 years for multiple cars without any accidents as well as homeowners and renters insurance. My daughter got into an accident and the car was totaled. I was not given a choice. They said there was no way to fix it. They allowed me to choose the collision center and said it would not matter. Now they are saying since I chose the collision center and they do not accept the charges, they are taking it out of my settlement for the car! I was told they would cover these charges and now they do not want to pay. I am not sure what I have been paying premiums for if I have to pay for everything!

They quoted me one price. I paid the premium in full, and then they re-appraised my property and DOUBLED my premium, shortened my coverage by 6 months, and then terminated it pre-maturely. All without taking any blame in this whole process.

Allstate claims is horrible. I have talked to several people from there with no help. The police report does no good either. They said tthat they will not start my claim until the idiot who hit me returns their call. They then told me it could go on for 30 days. What are people suppose to do that do not have a car?

My car was stolen and 3 months later Allstate has still not resolved the claim. No one returns calls, no one can explain why It's taking so long. I had a rental car for 30 days... Now I'm walking and my lien holder wants their money.

My daughter had coverage and was a good customer, but her payments were very high. She got a quote from a (better) insurance policy. When She called to cancel with AllState the rep failed to help her. They asked her when she wanted to cancel and she told them, but they failed to tell her that if she canceled on that certain day she would have a lapse. Her coverage date was not the same as the day the money was coming out of her account. She received a bill for $77.07 and she called to ask what it was for, they told her she just needed to provide proof of coverage with her new insurance and the fee would be removed. She did that (several times) and nothing. She called numerous time and each time she got a different answer! No one was consistent, nobody helped her!

We had a fire in our home and 10 weeks later still nothing has done. We have been stuck in a hotel room with kids, dog, cat and bird... all in 1 ROOM. No one answers our phone calls. No one answer our emails.

This has been going on for about 16 months. My claim is forever being turned over to a new adjuster and then they start from scratch again. This has to be my 10th or 11th or 12th adjuster in 18 months. The last one sent me an email in saying he was getting ready to submit it for approval and then a few days later I get a call from a new adjuster who said I had two pages of claims submitted. Now she wants me to submit all of my claims again with pictures. They had told me the pictures they had were sufficient and now I am expected to find them, put them on a drive of some sort or a DVD and send it on.

I added a newer car to my policy. Previously I'd had an older model of the same car with full coverage. At that time the bill was $220.69. After the policy was adjusted - the new car was added and the old car dropped, the new bill came out to $220.68.

If a hurricane, hail, or high winds tear part of your siding off and your siding is now discontinued and can not be found anywhere, Allstate will say "too bad". They only have to replace what is damaged and they are absolutely right. So now you have a patch of siding on the side of your house that is a different color, a different style and it looks bad.

The repair parts will come from a junkyard and not be guaranteed once you are out the door. This just happen to me! They said the part was from a junkyard to be used on a used vehicle and are not guaranteed.

In almost 30 years, I've just made one claim on my home owners policy. The service was terrible, as was the adjuster. They sent the check to the wrong address before finally getting it right. The following year my rates went up by 20%.

During my last encounter with AllState, an agent at the Longmont office yelled at me over the phone. Why? Simply for questioning her and wanting to speak to her superiors. They have plenty of fine print & loopholes to never pay you.

I got hit by their policy holder in my rear bumper. After their investigation, I was told that It's 50% my fault... without any detail explanation why. The person who was investigating my claim never contacted me at all and when I finally got in touch with her, she was sarcastic and rude. I asked her to have my bumper replaced. My bumper was brand new. Two weeks earlier, I'd spent $2,700 to fix and paint it. I was told that my car is too old for them to replace the bumper. I feel discriminated against because I'm driving old car.

My husband and I had auto insurance with Allstate for 20 years. We never had an accident and our premiums went UP every year! Two years ago, after 20 years of payments on time, our insurance was cancelled because we were 1 day late with the payment. No kidding, 1 DAY!

Alstate sent me a bill for $49.18. I didn't know what it was for. There was no explanation included, so i called customer service. They weren't able to help, so I never paid the bill. Now the company is ending me to collections.

I recently filed a claim with my agent due to some water damage to my car from driving through 2 feet of standing water in the road. They had my car in the shop the next morning and and back to me ready to drive by the next day. All repairs covered and very friendly service. I've had the same agent for 8 years and he and his staff have always been extremely helpful whenever I've contacted them.

I was told my premiums would go down after a year. They went up (no accidents or tickets on my record.) I had closed a bank account and told them several times not to take my automatic payment out of that account. They did anyway (twice) and then billed me a $20 late fee each time when they couldn't get the money. I've never had a late fee in my life before them.

My sister had been an Allstate customer for years. She inquired about filing a claim related to an accident on her property. (Keep in mind that she never filed the claim, just inquired). Several months later, she discovered that house insurance had been cancelled without her being notified.

I was a 6 month customer with Allstate and I can assure you, it was 6 months too many! First, I continued to receive calls night and day from Allstate wanting to quote me insurance for about a month after I already purchased insurance through them, which was slightly annoying, but no big deal. I found the same coverage for $640/year less, so I called Allstate to advise them that I did not wish to renew my policy when it expired in 2 weeks. I confirmed with the rep at least 3 times that I wanted to keep coverage through the expiration date of my current policy (which was paid in full). She asked if I would have coverage effective at the end of my policy and again confirmed the date of expiration. After I advised her I would have coverage with another company, she cancelled my policy immediately! I drove around for 2 weeks not knowing I was an uninsured motorist! Imagine my surprise when I opened what I expected to be a confirmation of cancellation letter and found a check! Also, I am being fined by the DMV for the lapse in coverage. I called Allstate to have them fix their mistake and was given a laundry list of things I needed to do for THEM to fix it (after being hung up on twice after asking for a supervisor). The refund check is more than the fine so I guess the joke will be on them in the end, but overall, TERRIBLE company with horrible customer service. Glad I never had to file a claim!

don't get injured in an auto accident, they will never pay for your injuries. That's what happened to me. After more than a year of seldomly returned calls, I've gotten nowhere. My bills have just been piling up.

we've been with Allstate for 20 years and never missed a payment. Now, our house has foundation damage due to a drought. After repeatedly telling us they'll cover it over and over again... Then the next day they decide they won't because they were never notified of a foundation shift. WTF!?! and the only thing they'll cover was the water damage which is $900. We have paid them over $100,000 and they can't give us $10,000 to save our home!

I got a letter from Allstate telling me that my home owner policy would not be renewed because I had moved my car insurance to another company due to cost. After 17 years as a customer, not even a phone call. Anyway, turns out to be in my favor as I found out I was paying way too much anyway.

Last week I called for a quote twice. I was fairly happy with the quote given, which was $867/year. A week later I called back to purchase the policy and they told me that the last 2 representatives I spoke with weren't knowledgeable with Massachusetts policies, were wrong in their quotes and instead the policy would be $1,050. That's almost $200 more per year!! I asked to speak with a supervisor, who was just as useless as the others. That is quite a mistake. $200.00 is a lot of money to screw up on.

One of Allstate's client ran into my vehicle 5 days ago. I have been trying to put my vehicle in the shop since then so they can repair it. I'm told I have to wait on their 2nd team to OK the claim. What does the 1st team do? Does the 1st team not know what they are doing? Their auto accident claim division agents (1st team) that start your approval process need training in customer service. My insurance company had me in and out in 1 day but I was not going to pay the $500 deductible.

When,my car got badly damaged by a hit-and-run driver, I filed a claim and was denied by Allstate. They stated that I took the car at night, had an accident, and parked it back where it previously was. Basically, all these years, I paid for an insurance that does not pay back for damages beyond my control.

I called AllState 3 times to update my address and somehow 4 years later they still have me listed at my old address. Now they just sent me to a collection agency for a bill I paid and have the cancelled check for. When I called all the supervisor, she offered me was an apology so we could move forward. Forward? I am never going to have anything to do with this company again!

God forbid you ever are the innocent victim of property damage caused by an Allstate policy holder. You will first get no service and after raising hell and hiring lawyers you will get poor service at best. It will take forever and you will be poorly compensated for any damages you may have suffered.

Allstate is very clear in their coverages and limitations, it is your responsibility as the consumer to ensure you have the coverage you need and how it will work when you need it. Allstate has many many agents nationwide, there are some awesome agents and there are some that ruin Allstate's name. A good agent will remember you when you call or stop by their office, they treat you as a person not as a policy number. My suggestion, shop what you have, find an AGENT (not a 1-800 #) that you LIKE, build a relationship and when you are comfortable switch to that agent. don't ever feel pressured to buy insurance in 15 min or even in one conversation. Anyone that asks for the sale before really understanding your need, is looking to make a buck, not to protect you.

we've been trying for three years to get hail damage covered. The same adjuster came out after two different events, both times denying our claim while our neighbors got new roofs from their insurance carriers. Meanwhile, our premiums have gone up more than $100 a year for the same three years. Thanks to these guys, I have to repaint all the ceilings upstairs and replace insulation in the attic, but It's not their fault. Our agent isn't helping, he's quick to respond, but ultimately doesn't do anything to help.

I don't have a perfect driving record. I have been involved in two accidents, in 33 years, one a fender bender, and the second a serious accident where my auto was totaled. According to Allstate I was at fault. I was NOT, but could not get the at fault removed from my claim history.

I have been a long time customer with AllState, with a great driving record, and no claims. I think this insurance rating in Nevada is unfair.The rates I was quoted in Nevada were doubled what I was paying in California. The agent I spoke with here said the underwriters felt a better credit rating means you will be a better driver.

They low-ball you when they have to process claims. My parked car was hit by an Allstate insured and it took them weeks to assign fault. They attempted to pay me off 40% of the repair price of my vehicle, which I obviously rejected. I finally turned my car and concerns over to my insurance, paid my deductible, and my insurance was reimbursed from Allstate along with my deductible.

I was an Allstate insurance customer for years when I lived in Indiana, but things are different when you move. Thinking that Allstate in Indiana was the same was Allstate California, I was wrong. When I got into an accident in California, they nearly doubled my insurance premium, not giving me any benefit for not being in an accident when I lived in Indiana.

We had recently purchased a house. The house was only a few years old, 5 to 7 years. High winds and tornadoes stuck Tennessee in March and blew most of the shingles off of our roof which caused the roof to leak damaging the ceiling. However, Allstate would not pay to have the roof repaired, citing poor installation of the roof. The previous owners had not problems with leaking or shingles blowing off. I think that Allstate wouldn't pay for this repair because we had only been a policy holder for a few months.

we've been with Allstate since moving from CA 21 years ago. we've had no claims in over 15 years. I expected that our rate would go up when my teenage son was added. It nearly doubled even though he was away at college with no car. Last year I was told we got a nice discount on my sons coverage ($500/year). This year they took that away because he was not far enough away. He's at the same school, 85+/- miles away and the discount requires 100 miles. When I asked to have this reinstated it was denied. Never mind that he's never home, and therefore drives very infrequently.

My home was broken into in. I followed the necessary steps to file a claim. The rep told me put a list together with manuals for proof of ownership. Next the adjuster came out to my home a month later to do an inspection, take pictures and take a recorded statement and left another few documents. I completed those documents, gathered original receipts, had the documents notarized, and sent them back. A month later I was notified that they had not been successful in obtaining the police report, so I assisted in that. Next month came a call for another recorded statement. I did that. Allstate now wants to do a full no-holds-barred background investigation on my family. They want access to medical, work, criminal records and credit reports. They also want the right to come in my home upon request to investigation my home, take pictures, and take items. I REFUSE TO GIVE THEM ALL ACCESS!

I had just bought a 2006 Honda accord. Two weeks later, it was totaled. My car was hit from another driver who had Allstate. They said the car was totaled, but were not going to give me the price that I just paid for it. After fighting with them for over a month, they offered the right price.

It all started with the agent charging me $160 to set up insurance under my own name, following a divorce. I asked why there was a fee as I had been a customer for two years. There was no explanation given. I wrote a check, made the payments and went on with my life. It didn't really bother me until my cell phone started ringing on Saturday afternoons. The company was calling and trying to offer me motorist roadside assistance, merchandise, and additional coverage. What happened to "if you go 6 months without an accident" you receive a check from All-State? I still have not received a nickel and I have had no accidents or speeding tickets.

I did not realize that AllState outsourced their claims department. I called one evening because I did not receive proof of insurance and was connected to a representative in India. After speaking with three different people, I got a hold of someone that I could understand. She told me it would take five days. Seven days passed and no proof of insurance showed up in the mail. I called my agent and he said that he would check on it. After 14 days, I've finally got it.

I was purchasing a new vehicle and called several companies for quotes. Allstate quoted me approximately $80/month and a lower policy for my homeowners, so I switched that day. 17 days later, I am told they made a mistake in entering my information, and my car insurance would be $235/month. I spoke to the agent's supervisor, their supervisor's supervisor, the regional director and nobody cared of course, and nothing was done to fix the situation.

I was sitting hear reading all the reviews about how bad Allstate is and i think it all depends on who is your individual Allstate agent that you deal with. Our 6 month premium is great. I then purchased coverage for my motorcycle and about a week later a dog ran out in front of me and I laid it down. They took care of everything, gave me the option to total it or not. I decided to total it and get another bike. They paid for my bikes value which was right on, the aftermarket parts it had, and reimbursement for my helmet. I was so surprised I didn't know how to react. No hassle at all and I received my check within 2 weeks start to finish.

My wife and I are truly delighted with everything that Allstate offers us. Three years ago when I got another car, I began the car insurance search for cheaper rates. I was surprised when I found that Allstate Insurance was offering comparable car insurance coverage that I already had, but at a considerably lower price then I was already paying. I talked to my wife about the price difference and we decided to change our coverage over to Allstate Insurance. We haven't looked back. Now, instead of paying $110 a month, we are paying $70 a month for the same exact coverage as we had prior to switching to Allstate Insurance.

My car was wiped out in a wreck and the other driver's car had a couple of thousand dollars worth of damage done. I was badly hurt and ended up having to go to various doctors and to do rehabilitative treatments. My bills were paid without any hassle, and I didn't see a rate hike just because I had been involved in an accident. The other driver had all of the damages taken care of on their car. So, I think all in all, everyone got treated fairly. I like the fact that all of the people I spoke too were nice. They didn't talk down to me, and they really expressed a sense of compassion for my situation.

I was with Allstate for 5 years before having to submit a claim. When my car was wrecked, they informed me that they wanted to bring it to one of their "preferred" shops. I wanted my vehicle fixed at the dealer. They put all aftermarket parts on my vehicle which, when reassembled, none of the gaps lined up and the lines were inconsistent. I demanded that the shop re-do the work with all OEM parts as they were the parts on my vehicle before it was wrecked. Allstate tried to blame the repair facility for the substandard work, but I know this facility does outstanding work from prior experience. The shop apologized about all the back and forth and explained that throughout the repairs Allstate was interfering with the work being performed.

Like all insurance companies, it matters who you agent is. My Allstate Agent and his staff have always provided my husband and I with exemplary customer service. John provides annual reviews of all our insurance and as a result, we have referred many of our friends to his agency. I am very pleased with Allstate's price and customer service.

I don't have Allstate Insurance and I am darn sure glad I don't! Last year I got into a collision with a driver that actually had Allstate Insurance and I can't believe the way the insurance company adjusted my claim. Even though their client was at fault for the accident and I had a witness that attested to that fact, the company still would not pay for 100% of the damages to my vehicle and instead offered 85% of the cost for all the damages. I tried talking to them and being reasonable believing that someone had to be rational in this situation but they had concluded that I could've made more of an effort to avoid the accident, even though there was no way I could've, and therefore I must take part of the blame. Even when their client was clearly in the wrong and I envisioned a fairly hassle-free claims process, I was let down by the company in a huge way.

Allstate car insurance is the worst company I've ever heard of in my entire life. In 2006 my Saturn Ion was hit by a driver that has Allstate insurance and the company adjusted my car in the most ridiculous fashion imaginable: I couldn't believe the incompetence. I was forced to send my car to one of Allstate's pre-selected "professional" body shops which are anything but professional. While my car looked decent when it was completed, all the parts were really replaced with shoddy materials and it wasn't long before my vehicle was back in the garage getting fixed again! When I called a customer rep to complain about the shoddy workmanship of the repairs, they informed me that all insurance companies use rebuilt parts when they repair vehicles.

I've had an excellent experience with Allstate even though Allstate is not my insurance carrier. Last year during the holidays while I was shopping at the mall for gifts, the car that parked next to me hit my car when they were pulling in. I've been shopping for a couple hours and found a note on the vehicle when I came out. I had some damage my car so I had to file a claim with the other driver's insurance carrier which was Allstate. The claims process is easy, the reps were positive in terms of their attitude, and I did not receive any trouble at all in getting reimbursed for the damages. I was pleasantly surprised by Allstate insurance; I actually feared that because I had not witnessed the incident and I had no other witnesses to prove that the events occurred, other than the note that I wasn't going to get paid for the damage done to my car. Allstate's customer actually confessed to having damaged the car and that made the claims process go far more smoothly than I ever imagined possible. Thank goodness there are still a few honest people left in the world.

My house was burglarized. I made a claim for my $4,000 loss. AllState paid me $860. A year later when it came time to renew my homeowner's policy they had increased my premium 100%, from $369 to $730. The agent said it was only because of the break-in.

I got a call from a person who said they represented our local Allstate agent. He said that they had new coverages and premium rates which they were rolling out to "Preferred" customers. I gave him the information about my driving record and the new vehicle. He gave me a rate that was $45 cheaper per month than my other coverage. I got a letter today from them telling me that I was not eligible for coverage due to my "Poor" credit rating according to some company called "Choice Point". I called the number provided and was told that I misrepresented my credit rating and that my history showed several collection accounts over the past 5 years. When I explained about the divorce and the fact that everything was paid and no longer an issue.

A man insured by Allstate did not yield at a stop sign and struck our vehicle. Allstate has not authorized the release for damages to pay the $2000 because they can not contact their customer by phone. A police report was sent to the claims adjuster that names their insured at fault. It has been a full week now and we are still waiting to hear from the adjuster. He contacted us within few days to ascertain that we were not physically harmed and after that nothing has happened.

I was injured in an auto accident with an Allstate insured driver over a year and a half ago. It was the fault of their driver. I've been in treatment and in pain for all this time. Allstate will only pay for 1/2 of the medical bills and nothing else. The representative suggested that my continued pain was due to age and since it has continued for so long, could be due to something else. It didn't matter to them that my pain did not start until their customer crashed into me.

I have had Allstate for years for all of my policies and they now have a financial planner. I have always liked the idea of having an AllState agent, someone to go to in a time of need. They also gave extra discounts for putting all my policies with them.

I had a minor accident with an Allstate policyholder, that resulted in minor damage to my car, however it was rendered un-driveable. Naturally, I rented a car. A week later, it took two phone calls by me to Allstate to check on the status of my claim to get any information. Not only did they advise me that they were not going to pay for my rental car because my estimate was "only" $600, they also advised me it was likely I could also be found equally at fault. The accident report says their policyholder hit me.

My Allstate agent somehow missed TWO changes of beneficiary that I submitted on my life insurance policy when my parents passed away and when I got married. Luckily, when I moved out of state, I asked for an update of my information and realized that my deceased parents were still named as my beneficiaries!

I was involved in a "rear-end" auto accident. My vehicle was hit and the lady in back of me was hit. This resulted in me being jolted at least 2 times. I lost my job 30 days afterward. I received disability. I was unable to work after the disability payments ended. I could not apply for unemployment because I still could not work. I told the treating neurologist I wanted to begin work. I applied for unemployment and began receiving it. I contacted Allstate regarding my lost wages. I was transferred to many adjusters, getting all kinds of excuses and was asked to write letters to them with copies of the letter from the State of NJ regarding the end of disability and the stub from the last disability payment made to me. Allstate told me I sent everything to the wrong address, so I resubmitted the same information. I still have not received lost wages for the period.

After my policy was paid in full, they tried to add my son to my policy because he lived at my mailing address and had turned 18. They did remove him finally. Once he is removed, he was NEVER covered to drive my car?

My car was stolen due to my own stupidity. I left it on in a bad area of town. The police caught the car thief when he wrecked it. I had read several bad reviews about insurance companies and I was freaking out not knowing what was going to happen. I reported my claim to my agent and even though it was not his job, he walked me through the whole process. It cost me my deductible and $30 dollars for tire wear. Allstate made all of the calls for me and called me when my car was fixed. I literally told Allstate where I wanted my car fixed and they took care of everything else.

My rates for auto insurance continued to escalate, even though I never had an accident. My wife located another insurance company that beat their rates by a great deal so we went with their competitor. After approximately 2 to 3 months we received a phone call from the company asking why we left. When we disclosed the reason the lady informed us that due to the length of time with the company and not having any accidents we should be receiving a special rate for those who remain with the company and our record. She asked if there was anything the company could do as our agent had not charged us the accurate amount. I requested some form of compensation (a year free of insurance). I was advised they could not do that but that the special would start immediately if we returned. We declined.

I have been trying to get a settlement from Allstate for 21 months now. I have incurred $16,000 in medical bills and there's the loss of my $5,000 dollar vehicle due to their customer running a red light and totaling my vehicle. They have now been telling me repeatedly for 18 months that they are still gathering all the information. More information than the stack of faxed medical bills I sent them at a cost of $50. I have 15 months before the statute of limitations runs out to file a lawsuit.

I was involved in a hit and run accident caused by a car that was insured by Allstate. A witness chased the car who hit me and got a plate number. Allstate refused to repair my vehicle totaling more than $5000 worth damages because the owner claimed he did not give permission to his girlfriend to drive his car. They had no problem fixing the damages on his vehicle though. How fair is that?

I just spent the last 3 days trying to straighten out my insurance situation. Allstate refused to renew my insurance due to "unacceptable claim history" and never notified me. Keep in mind that my "unacceptable claim history" is 1 not-at-fault accident and one at-fault where I accidentally knocked over a motorcycle. I call to talk to someone at Allstate and one of the representatives tells me that " It sucks to be me" and hangs up the phone. I called the corporate office and the lady tells me that I received a notice, but can not prove that it has even been sent.

My agent has been a great. He is honest, hard working, and I got my check same day! My house was damaged and they never gave me any problems. Great rates. No hassle! I even have agents cell phone number! That customer service!

The local agency here in Clarksville is about not doing what the customer expects from them. I have requested a policy to be canceled and not renewed because of the high cost of the renters insurance. They did not terminate the policy, but instead sent a letter stating that I owed them money for service. I've called 3 times to get this straightened out without any luck.

I got into an accident about a month ago. It took 2 weeks to get the adjuster out to my house and because the other guy claims I hit him (even though he got the ticket for illegal lane change and the police report matches my statement, as does the damage to my car) because he has Allstate too, they can't determine liability when they told me that all they needed was the police report and the adjusters report to determine liability. So basically because his daddy has money and got a lawyer they can't use their brains and look at the report, my damage, and the two statements and have someone make this guy pay I have to pay for my own damages because my agent advised me when I got the car not to get collision because it would be expensive.

My family and I were victims of a random act of vandalism where my daughter's vehicle was lit on fire. My Allstate agent filed the claim with Allstate and we got to choose the body shop that fixed our vehicle. Everything was done and paid for within a week. Since the body shop was a pro shop of Allstate, it was done quickly.

My vehicle was vandalized. I filed a claim. They called and asked me to get a quote for the repair. I told them I wanted to make sure it was done right and that I wanted to bring to my trusted body shop. They said I had to bring it to one of their body shop to get an estimate. When the estimate came back, they slap me with a letter saying that the vandalism was fraud and that they will not pay for the damages! Why would I want to damage my own vehicle? Bottom line is I believe when they found out how much it was going to cost, they did not want to pay for it.

After I had an incident with my van, they jacked up my premium 80%.The damage they covered was $687. I would have to pay higher premium for 3 years. They would make a net profit on this incident of $850.

I contacted Allstate for a quote. I was satisfied with the quote I received and set up arrangements to have the payments automatically deducted. A few days later I received a notice from Allstate stating they could not insure me.

In 20 years I had never had a claim, then had roof damage due to a storm. I depended on the roofing company to deal with the Allstate adjuster. The roofing company told me I needed decking. Allstate stated that it did not. The roofer told me that they would work with Allstate to settle the difference of opinion on what was needed. Time went by and no results. I went with a different roofing company and then found out that Allstate had a time limit on claims. I was told that due to the length of time that had gone by, Allstate would not pay the depreciation on my roof.

They are very competitive on the auto. The claims that I had went very smoothly. They let you choose any shop you want and you can request original manufacturing parts if you want. Great company and It's nice to have an agent to deal with instead of some phone room god knows where!

My truck was totaled and I was sent to the hospital in an ambulance. I have also incurred hospital and doctor bills. Allstate admitted financial responsibility. Two years later, they have not paid a cent.

When I was reading the other reviews on this site it occurred to me that these people chose to buy crappy coverage and did not carefully listened to what they were told. Insurance is like anything else YOU GET WHAT YOU PAY FOR. Why not try to learn a little about it instead of blindly sending in your premium?

About 3 weeks ago I received a general quote in the mail from an Allstate agent which quoted me a homeowners insurance premium of $258.72. I thought that it sounded good. It was so much cheaper than what I had through another company. I the agent and proceeded to give him all the information that his system required to give back an accurate premium quote based upon specifics of the our house and neighborhood. The agent put this information into the Allstate system and over a day later he calls me back, at which point he sates that our premium will actually be between $210 and $213. I accept the policy at the rate he stated and proceeded to give him all my banking information and social security numbers to sign for the policy over the phone. The following week I get a printout of our policy and find that the agent actually sold us a policy with a premium of $433.81, over TWICE the amount he said it would be. I complained to Allstate's corporate office and was told that the policy we received on paper is the actual premium.

As a long term customer, we have had a number of claims. Filing through the agent was always trouble free, with prompt courteous and through response by the adjuster. When one of our vehicles were stolen, the coverage and concern for both the vehicle and contents was great and they even helped us regarding home owners despite that we are not covered by Allstate for home. Online filing was a cinch, with follow up calls from Allstate to us making sure that our vehicle repairs were adequate and genuine concern over injuries. Never received threats of increases or loss of insurance as we did with another company.

My home flooded about two years ago. There were about 7 inches of water in my basement. My new carpeting was ruined, along with DVDs, CDs, a computer, washer/dryer, and some furniture. While my neighbors came to the rescue and began pumping water out, my husband called our agent to find out what to do and to start a claim. The agent told us to rip the carpet up and get it out. Three days later, the claims adjuster called to say we had no claim because the sump pump had become stuck and was not pumping water out during multiple days of heavy rain. We had to replace the carpeting and lost everything else.

I have been with Allstate for 15 years. In those 15 years I have have had 2 claims. In one accident I had some culpability. The second was when the other driver ran a red light and had limited insurance coverage. Both times Allstate made the process so painless. The customer service was excellent. Both times I submitted a claim and it was promptly taken care of. Each time I chose my own body shop and, again within days they had paid the bill. My claims adjuster worked very hard to get my rental car reimbursed from the other insurance carrier.

After many years with no claims and thousands of dollars of insurance premiums, my wife bumped a curb with her car. It damaged the rocker panel and bottom of the door. Allstate added two points and increased our six months premium 73%. The biggest lie Allstate tells is that they have one time forgiveness.

I paid Allstate premiums for 30 years - always on time policy never lapsed once. My house burnt down in. Allstate completely denied my claim which was horrible. The claim's adjuster didn't even take a minute of his time to call me to deny my claim, I received a letter in the mail to inform me my claim was denied.

My truck ended rolling down a mountain - 4-5 side flips, and a couple of end over ends. It was a total loss. Sent forms that had to be notarized for all background clearance through USPS registered, return certificate. Would you believe it they lost it. We got the return receipt and the post office has theirs as well. To this day they say that the person who signed for it doesn't show up in their system. They didn't offer to get another vehicle, rental, or anything.

Initially they will say and do anything to get your business, but then when It's time for renewal, they switch the terms and conditions. The written policy will state one thing, the agent will say something else, the home office will say something completely different. No one over there has an idea what they are doing. Every three days I get an email with a different quote.

I have had Allstate for about three years and I was really happy when they gave me no trouble processing a claim involving the vandalism of my car. When I was shopping with my daughter one day, someone maliciously ran a sharp object down both sides of my car. It looked like the car had been keyed from bumper to bumper! I was furious and I thought for sure that my car insurance wasn't going to cover all of the damage. To my surprise, I filed a claim with Allstate and the claim was processed super fast, and while the coverage of my policy didn't cover every cent: the amount I had to pay out of pocket was really minimal. My car was professionally repainted with little agony involved in getting the job done and now it looks as good as new. I can't tell you how much better I feel because I opted for vandalism coverage.

They more than doubled my annual homeowners insurance without notice or explanation. I have been trying to find out why my insurance went up and I keep getting blown off. I have received from them one e-mail promising that they would look into it and get back with me in three days. It never happened.

Whoever said "You are in good hands with Allstate Insurance" really knew what they were talking about. When I wanted to make some changes to my policy it was no problem at all for the Allstate rep. I got to add my mother-in-law onto the policy without any hassle. Later, when she moved into her own place again, we took her off the policy without any problems. Everything was fast and simple - and I am a person who hates being on hold so I really love Allstate because they don't put you on hold for very long. Plus, my rates are cheap and hey, I like cheap - at least when it comes to car insurance. I've got to tell you I have looked around for cheaper rates than the ones I am getting with Allstate and I really haven't found any yet. I suppose if I do come up with a company offering lower rates it will be time to weigh my options - but Allstate's customer service will play a big role in my decision.

I had been a loyal Allstate customer since purchasing my first car almost 17 years ago. After a recent move back to the east coast from a very busy metropolitan area in CA, I was dismayed to encounter not only significant issues with the service I received from Allstate, but also that there was no reduction in my premium despite living in a far less populous state.