Mar 2008 - Apr 2010

CSR

Sykes Asia Inc.

provided Smart and Fast solutions for people looking for the best flights all round the world

Promoted to Floor Support/Subject Matter Expert for 6mos. and 1/4 Candidates for a vacant Team Lead position.

was able to manage 15 Agents and gained social and operations management skills throughout the stay with the company.

Sep 2006 - Jun 2007

TSR

NCO(former RMH Group)

Able to experience handling changing situations based on the companies transition (includes being transferred to another LOS as a universal agent) based on high evaluated performance. Mobile Team and Internet Support Team