If the published store price drops, buySAFE will pay you the difference, up to $100.

Some restrictions apply, learn more about these free benefits.
Visit the merchant's website for details on their terms of sale.

Your Neon Sign will arrive to you in excellent condition. We have less than a 1% breakage rate.

FREE SHIPPING OFFER

We offer FREE SHIPPING for all orders over $150 for standard Ground delivery (Lower 48 US only). Just use the coupon code SHIP4FREE at checkout. Failure to add the free shipping coupon at checkout will void our free shipping offer. You must do this yourself. Offer valid for online customers only.
Look, shipping these days is expensive but we do everything we can to minimize your costs but remember that neon signs are packed with styrofoam and peanuts and packed inside a custom box to fit your neon sign perfectly. We then place that inside another box protected by styrofoam corners. The weight on most signs are 35-40lbs and considered oversized which makes the cost to ship a neon sign somewhere between 40-55 bucks. That's a ton of money for shipping and its even more expensive for anything outside of the continental US (the lower 48 states). So we pretty much eat the cost of shipping on each and every sign. When we say we have rock bottom prices...we are not kidding.Important Note:

Open your Neon Sign within 24 hours or in front of the delivery driver if possible.

Notify us immediately of any problems so we can address them quickly.

Claims for breakage MUST be made within 48 hours of delivery.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at support [at] brightneonsigns.com, but why not just give us a call? If you happen to get our voicemail during regular business hours, just leave us a message -- we guarantee to return your call within the hour.

Shipping Policy

Our shipping methods include Ground delivery for most shipping within the United States and Canada*. If you desire more rapid delivery, we can ship 2nd and 3rd business day or overnight in most cases and to most destinations but please note that we WILL NOT honor any warranties or breakage that may occur during transit. There is additional cost to ship overnight or 2nd and 3rd day delivery and we would be happy to discuss that with you.
All our products are shipped anywhere in the US. We also provide Canadian shipping. Our corporate and sales office is located in Rocky Mount, NC but our manufacturing facility and warehouse is located in Austin, TX.
Shipping MethodsGround - 6 to 10 Business Days
Canadian Delivery - 14 to 21 Business Days
Your satisfaction is not enough -- we insist that you be ecstatic with anything you order from us.

Return Policy

Due to the nature of the product, there are no refunds accepted, only exchanges.
If you need to return something, please send an email to returns [at] brightneonsigns.com or call us at 1-800-928-6008 within 24 hours of receiving your order for authorization on a return. We will accept authorized returns within 24 hours as long as the items are unused and in the original packaging.
*Canada returns are on the responsibility of the buyer. We cannot afford to ship signs back and forth for repairs or damage. If your sign arrives damaged, you will need to file a claim directly with UPS by calling 1-800-742-5877 or by their online request. Once we get word about your claim, we can ship a replacement. If UPS deny's your claim, we can repair your sign but you will be responsible for the shipping and any custom/import fees, to and from our facility.

Business Neon Signs

Most Business neon signs are shipped so that the sign can be tested without removing it from the box. The sign must be plugged in and tested prior to removing it from the inner box. If the sign does not light, contact us immediately and do not break the seal on the inner box or remove the sign from the inner box or you will forfeit any claim for damage that may have occurred during shipping.
Neon Business signs not in stock usually take about 3-5 business days to make and are then shipped out via UPS ground.

Neon Beer Signs

We do not accept returns or refunds on our neon beer signs. All signs are guaranteed to arrive unbroken.

You must report any breakage to us within 24 hours of delivery of your neon beer sign.

Breakage not reported within 24 hours will result in all replacement units that need to be sent, will be at the expense of the customer.

You are agreeing that should your sign need repair during the warranty period that Bright Neon Signs will provide the required units that need to be replaced. You will be the responsible party for making the necessary repairs.

Pictures may be required in certain instances in order to determine the extent of damage and the action that will be taken by Bright Neon Signs.

All Neon Beer Signs & Bar and Game Room Signs carry a 90 day warranty.

Warranty Policy

All Sales are Final!
Please keep all original packaging for the duration of the warranty period.
Transformers and electrical components carry a 1 year warranty and our HOT SWAP Neon Transformer carries a 2 year warranty.
Under warranty terms, customers will be responsible for the initial shipping (to our warehouse) for testing.
Upon initial arrival of product: All orders are guaranteed to arrive without breakage. If upon delivery (and following the instructions for testing) the product does not light, please contact support [at] brightneonsigns.com within 24 hours. A damage call tag will be issued with UPS for the pick up and return of the product for repair or replacement. UPS will pick up (within 72 hours) the damaged product for inspection and return the item to our warehouse after this routine inspection. Please allow 2-5 days to return the repaired, or a replacement, sign.
All neon clocks & neon pictures carry a one (1) year warranty from date of purchase. Warranty does not cover customer negligence or physical damage. The warranty is based on the product being returned for evaluation in the original box. Product not returned in its original packaging will null & void the original warranty. In addition, the shipping fees and any repair charges will be the responsibility of the customer. You must contact our customer service department for a Return Authorization Number (RA #) prior to shipping the product back to us. Your return authorization number must be clearly visible on the outside of the carton that is being returned. Unauthorized returns will not be accepted and will be returned to the customer. Please allow 2-5 days to ship the repaired, or a replacement, product.
CancellationsWe work hard to make sure that all our customers are 100% satisfied with their purchase. If you need to cancel your order for any reason, we will credit your card the same day. Please note that you cannot cancel your order after it has been shipped. Depending on your credit card's processes, it may take 5-7 business days before you see the credit on your statement. If you have any questions or concerns about your cancellation, please feel free to contact us.
Methods of PaymentWe accept Visa, MasterCard, American Express and Discover along with PayPal.
Gift CertificatesGift certificates are the perfect solution when you just can't find the right gift or you're short of time. They make the perfect present for friends, family, and business associates. If you would like to order a gift certificate just click here.
Custom Neon Sign OrdersWe would love the opportunity to design and create a custom neon sign for you. Send an email to custom [at] brightneonsigns.com to discuss what you are looking for.
Sales TaxSales tax will only be assessed for orders that are shipped within the state of North Carolina (7%).
Rush OrdersIn the event you would like to request a rush order on any of the items at our store, please call us during normal business hours at 1-800-928-6008 or send us an email. We will do whatever we can to accommodate you. Just note that rush orders mean UPS Air. If we need to ship your neon product via Air, we WILL NOT honor any warranty or breakage that may occur during transit.