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Answered on: Jul 14, 2017

Clients asked:

Client said:

If we pay the £57 insurance waiver now...are we going to be forced to pay again at collection desk ( either an extra £280 Or £1000 taken off credit card) as we have every other year with other companies ?

Support said:

Danny Alvarez: There is no connection between the insurance waiver or no excess as its known and the security deposit.

Support said:

Danny Alvarez: Some companies ask for a very high security deposit, which is held against the creditcard until the car is returned. They do this, so you will be persuaded to take out theextra insurance at the desk to reduce the deposit.It is normal for a deposit of around 300€At STEP2 of our online booking process, click on a few different suppliers as they alloffer different amounts of deposit. Next to each car photo is a link entitled TERMS &CONDITIONS , click on this and then on DEPOSIT, to view the size of deposit.For example, CENTAURO 1050€, INTERRENT 300€, RECORD 950€, NIZA 1110€, FIREFLY 1110€I hope this information is helpful.

Support said:

Danny Alvarez: At STEP3 during the online booking process after choosing your car model. Subject to your country of residence you may be offered extra comprehensive insurance with our insurance partner AXA.This is the most comprehensive and cost effective insurance available. However you will also be offered extra insurance at the desk on arrival. To view these options, next to the car photo of your choice is a link entitled TERMS & CONDITIONS. Click on this and then on INSURANCE and it will display the options of that particularsupplier. Try a few different suppliers as they do vary widely. If you purchase our online insurance with AXA, print the policy that will be emailed to you and take it with you. You do not need any other insurance.

Client said:

Thank you ...we purchased this extra insurance before but on arrival the hire desk wouldn't even look or acknowledge it ..so had to pay out again

Support said:

Danny Alvarez: You MUST NOT buy any extra insurance at the desk.. you DO NOT NEED TO

Support said:

Danny Alvarez: they will try and sell you anything & everything and frighten people with the high deposit..

Client said:

I know that but for the last 7 years I argue this every-time but unless we pay they won't hand over the keys ...

Support said:

Danny Alvarez: let me look at Alicante a moment

Support said:

Danny Alvarez: Choose the supplier INTERRENT, from the left hand side menu when you have entered your dates and times and searched.

Client said:

Done that before and recordgo refused to even acknowledge it at all... refused to allow the car hire to process with out paying an extra £250 they will say it means nothing.

Support said:

Danny Alvarez: Best not to use your phone (android) use a laptop or PC or iPad

Support said:

Danny Alvarez: Choose INTERRENT they have a deposit of 300 € and our own staff are recommended to use them

Client said:

Ok thank you ...will go and look now on my computer... much appreciated