Are your clients happy?

Take a look at a simple survey you can use to measure the level of satisfaction of the technical support you are providing.

At the end of the day, how your client feels about your IT organization and the support you provide is what really counts.

You probably don’t want to send this survey out and expect to get it filled out, , , it won’t happen. What about visiting your client or maybe making a quick phone call and asking them a few questions? That will get a much better response.

When looking for client satisfaction, there are a few things you want to learn:

IT responsiveness

IT focus

IT effectiveness

Perception of the IT staff

If you can learn about where you stand in these areas, it is like finding gold. Very valuable. The nice thing about personally interviewing the client is that when he or she responds negatively, you can ask for information that helps you better understand what’s going on – powerful information to have.

Download the simple survey I like to use to understand what your client thinks about their IT support organization.

3 responses to “Are your clients happy?”

Its such as you learn my mind! You seem to know a lot approximately this, like you wrote the e book
in it or something. I believe that you just could do with a few % to force the message home a little bit, however
other than that, that is magnificent blog. A great read.
I will certainly be back.