Calidad

IHA-Lines Ltd Helsinki Cruises measures the guest satisfaction regularly as a part of its quality management system.

As a result, Visit Finland – The Finnish Tourist Board has recommended IHA-Lines Ltd Helsinki Cruises for ten consecutive years, in 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016 and 2017, due to the measured very high guest satisfaction, researched in the regular Quality1Q00 guest satisfaction surveys.

An even warmer recommendation is the researched fact that 75 % of the guests are local Helsinki people and business, and public sector guests, most of them returning year after year, as loyal regular guests.

The company has a quality management system, Laatutonni – Quality1Q00, that supports lifelong learning and constant development.

IHA-Lines Ltd Helsinki Cruises has been measuring its performance and guest experiences by regular surveys since 2008. The researched results have been on a very high level every year. This has been verified by the publicly listed annual Laatutonni – Quality1Q00 ranking lists entitling the Visit Finland recommendation. The company collects some 4 000 – 10 000 guest answers and opinions annually in order to really know what guests have been thinking and in order to learn from their experiences, for improvements, and to be utilized in the personnel training as case examples, for deeper understanding how guest receive the experiences, what aspects they seem to value, and for shared goals, in order to deliver personal service, but as constant quality as possible.

“Hospitality and flexibility of arrangements both excellent.”

“Food was just excellent and looked very attractive.” “Everything was great.”