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FAQ

December 26, 2014

Q: When should I expect my order

Your meals will be shipped via UPS or FED EX Air service and will be delivered to your door every Friday by end of day. All packages have a default authorized “shipper release”, therefore, a signature is not required, and the package will be left at your doorstep if you are not home. Each box will contain breakfast, lunch, and dinner for each day of service. The containers should be transferred to your refrigerator as soon as possible.

Q: How do I pay for my order?

Go to our order page, you will be asked to fill out a form with your delivery and billing information. Your credit card will be charged prior to your weekly delivery or ‘A la Carte’ order.

Q: Do I have to make a commitment to a meal plan?

No. There is no commitment beyond your first week’s delivery. You may hold or cancel your meal plan at anytime as long as you do so by the cancellation deadline (Monday, 12:00pm PST).

Q: I travel a lot, what if I need to hold my order or change delivery address to a hotel?

We are more than happy to accommodate your delivery to meet your needs. However, we do need to be notified by Monday ( 12:00pm PST) on the week you would like to either suspend or receive your box at a different location. When you do suspend for a period, just let us know when you would like us to resume your deliveries. Also – because the containers are vacuum sealed, many dishes are great to travel with! Soups are sometimes not allowed through airport security, but the solid dishes are and soups do freeze well should you want to reheat them later.

Q: How do I cancel delivery reoccurring weekly meal deliveries?

You must specifically request cancellation or we will keep delivering you meals. Contact us for cancellation by Monday of the week of your last delivery, no later than 12:00pm (PST), before any upcoming delivery. We can best be reached by phone at (888) 420-4080.

Q: What kind of ingredients do you use?

All of our ingredients are completely natural, organic, and of the highest quality available.

Q: Do I need to take any supplements?

If you will be maintaining a completely plant-based diet, we do recommend a vitamin B12 supplement. If you are not getting regular sunlight and your lab work reveals a low vitamin D level, you may consider supplementing with vitamin D as well.

Q: Do you use any processed foods/artificial ingredients, etc?

No. We believe that processed foods are playing a significant role in many health issues facing America today. We have made it our mission to only use fresh, wholesome ingredients.

Q: How are the meals prepared? Is anything fried?

No. Every meal is made from scratch, just like you would prepare in your own home, only in much larger portions.

Q: What is the fat content in your food?

The only fats in our food are the healthy, monounsaturated and polyunsaturated fats found naturally in the whole food ingredients themselves. We do not add any oil to the meals.

Q: How many calories are in the meals?

The approximate calorie count per entrée is 400-500. However, we do not count calories. Our food is clean and organic. Everything is naturally low in fat and sodium and we do not add sugar to anything. We believe it is not about the quantity, but the quality. The 150 calories in a piece of cake will affect your blood sugar differently than a bowl of broccoli & brown rice with the same calories count. Moreover, it will not provide the same nutrients.

Q: When can I start seeing some results?

It varies from individual to individual. Different factors come into play such as exercise, lifestyle, etc. However, the vast majority of people see some physical results within 10-14 days. While they usually do not see any noticeable weight loss, they do start to feel an obvious change in their digestive system, energy, and overall wellness.
After one month, there is usually some weight loss, clothes fit better, and energy levels and overall wellness continues to improve. At three months, there is usually a significant amount of weight loss as well as a vast improvement in overall wellness. At six months, most people have either reached, or are very close to reaching their target weight and can comfortably say they feel their lifestyle has been monumentally impacted…for the better!

Q: Do I have to add anything to what I receive?

Q: What should I do when I receive my box?

Please be sure to refrigerate your food as soon as possible! The food is made fresh, and while it is in a chilled insulated box, it must be placed in the refrigerator as close to pick up/delivery time as possible.

Q: How long can I keep my food for?

Food should keep, as long as it is refrigerated, for at least the days you are provided.

Q: Can I choose what I want to eat for the week? (not applicable for ‘A la Carte’ orders)

Our menu is delivered through a random selection. However, we are constantly rotating, changing, and adding dishes to our repertoire, and this method also allows us to keep our prices reasonable.

Q: Can I order only for the days I want? What if I only want lunch?

Fresh n Lean is happy to announce that we are now offering lunch only plans as well as lunch/ dinner combos and 5-7 day meal plans

Q: Can I order outside the US?

At this time, we can only ship with US (including Hawaii and Alaska).

Q: Is this program only for people on a diet?

Absolutely not. Our food is for everyone. Should you have extra pounds, they will naturally come off simply because the food is so healthy. However, we encourage everyone and anyone to order. It is delicious, healthy and convenient, making it perfect for everyone!

Q: Do you have a children’s menu?

We do not have a separate menu for kids, but we have had a very positive response from most families. Remember, you are in charge of what your children eat!.

Q: What if I am still hungry?

This is rarely an issue. The first week, you may have to adjust and will undergo a type of natural “cleanse” as your digestive system acclimates to the program. Beyond that, you will feel more energized and notice you are completely full after every meal. Many find they cannot even finish the portions we give them. For those who are extreme athletes, we are happy to create a customized plan for an additional fee.