Cisco PA's route point problem

I recognize the interceptor point, PA access number which need to setup CTI route point and are assigned with JTAPI user. However, the CTI route point in CCM always show "NOT FOUND". I have checked that the CCM and PA service components are up and running. So, Could anyone advise how I can trace the problem of CTI route point failure?

I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
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