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Billing SpecialistPlayNetwork

THIS JOB HAS EXPIRED

Locations
Redmond

Reports To
Supervisor, Billing

Status
Non-Exempt / Level N2 - Team Associate II

Summary
?The Billing Specialistposition is responsible for accurate and timely customer work order and RMR (recurring monthly revenue) billing, regular maintenance of recurring billing accounts, and for the general integrity of customer data in DSI (software system). This position also supports the Collection Department?s activities through ?Special Billing? requirements and billing reconciliation issues as well as supplying customer documentation as needed. This position will also be responsible for adding new ?plug and play? accounts to the system and processing labor payables for the Technical Services department.

Essential Duties and Responsibilities
?The following is a list of general job responsibilities for the Billing Specialist position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.
DailyResponsibilities

Reviewdaily WIP (work in progress) report to close all open work orders within two business days of being put in REL (Release for billing) status:
Audit work orders for proper DSI coding
Ensure that purchase order and approvalprocess standards are being met per customer requirements
Confirm that all equipment, labor, andfreight pricing is entered per customer contract
Confirm correct account and recurring billingsetup for all new installation orders
Take any orders not meeting these standardsout of REL status and communicate to Client Services Management team and other users what changes are needed to correctly process the order; reprocess order once resubmitted via REL status
Enter clear and concise billing notes for thecustomer?s final invoice
Print and mail invoices for orders that areclosed/finalized and submit all ?special invoices? in a timely manner via 3rdparty billing systems and Excel templates where required
Monitor CRC (billing) queue for all BillingDepartment requests (DSI)
Process internal requests for addresschanges, billing account changes, new billing account creation, rate changes, account termination, account reactivation, and recurring billing additions etc
MonitorBilling Inbox (Outlook):
Respond to general inquiries from internaland external contacts in a timely and courteous manner (all account-specific internal requests will be submitted via the queue rather than email)
MonitorTechnical Services Inbox (Outlook):
Match subcontractor invoices to work ordersand verify that proper documentation has been provided
Enter company cost for service labor payablesand add additional charges to customer invoice where needed
Confirm that service billing total is withincustomer?s assigned purchase order parameters; communicate to Technical Services Rep when additional approval is needed and/or ticket is not in correct status to bill
Approve tech labor invoices and send toAccounts Payable
Upload tech invoice and site sign offdocuments to CRC
Close work orders and send final invoices toclients
Addnew ?plug and play? locations to system:
Set up new self-install National/MAE (SalesChannel designation) level locations in DSI via contract template upload as requested by Strategic Account Management
Review order to ensure correct account andrecurring billing setup
Close work order and send final invoice onceproduct has shipped
Monthly Responsibilities
Printand mail monthly recurring consolidated and individual store invoices
Prepare?special billing? consolidated invoices within three business days after month-end; this includes invoicing in 3rdparty billing systems and Excel where required
Ensurethat all work orders put in REL by monthly cutoff are closed prior to month-end closing
General Responsibilities
Learnand keep knowledge current for 3rdparty systems such as FM Pilot, EPRO, Service Channel, Xign, Office Trax, Ariba, and Work Tracks
Creategeneral/one-time invoices as needed (disc orders, pro-rates, professional services, etc)
Regularlymonitor all aspects of DSI for data integrity
Developpositive and productive working relationships with both internal (co-workers and management) and external (vendors and subcontractors) customers
Provideaudit and reporting support as needed
Document,communicate, and update all billing department processes and procedures in real-time
Reviewcurrent manual processing activities with regard to automating these processes
Assistwith other Billing or Accounting projects as assigned

Experience/Education/Certifications
?High school education or general equivalency completed
AssociateAccounting Degree or classes towards degree a plus
Minimum2-3 years recent billing or administrative experience in a high-volume AR invoicing position

Behaviors
?Results-driven, solution-oriented team player
Capableof sound judgment and decision-making
Able to effectively provide, receive, and respond positively toconstructive feedback
Seeks out information, training, and otherresources needed to facilitate continual professional development necessary to be successful in this position
Leads by example and exemplifies the PlayNetwork GuidingPrinciples in actions and behaviors
Regular and predictable attendanceis an essential function of this position

Work Environment

?The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of thisjob, the employee is regularly required to sit for long periods of time. In this position you must be able to regularly lift and/or move up to 10 pounds. Due to the nature of our business, youmay be exposed to potentially offensive lyrics and/or video content. In order to prevent this type of material from going to our customers it is a necessary function of our business to listen for, edit or remove this content from our database.