Why can't I edit canned responses in JETI add-on?

After creating about 30 canned responses in the JETI add-on, I'm unable to edit any of them. Each time I select the edit option next to a canned response, I get a 404 page not found error? We're running JIRA 7.3

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...