Disabled Access

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Ticket

We offer a concessionary rate for guests with disabilities and complimentary tickets for carers. All of our staff receive regular training that includes disability awareness and are on hand throughout The View from The Shard should you require any assistance. Book your ticket here.

Getting here

For full details and maps of how to reach us please visit Transport & Directions. Alternatively, you can plan your journey using TfL's journey planner to plan your visit.

Taxis & Car Parking

A taxi rank is located on London Bridge Street outside the rail station concourse. Taxis can also drop off on St Thomas’ Street a few yards from The View from The Shard entrance.

There are no parking or drop off facilities at The Shard, however there are a number of privately owned car parks in the local area. Details can be found on the Parkopedia website.

Arrival

There are 15 steps leading from the entrance on Joiner Street to the booking hall with handrails on both sides. There is a small lift to the left of these stairs. Entry to the booking hall is through a revolving door or through an automatic door to the right which is 900mm/35.5ins wide.

The booking hall is located on Level 1 of The Shard with step free level access all the way to Level 72. The floor surface is tile, the area is evenly lit with overhead lighting, there is a hearing loop system installed at each desk, and a pen and pad of paper is available at each counter.

Visitor toilets are located on Level 1 and Level 68.

Viewing Galleries

On Level 69 our interactive Tell:Scopes screens can be adjusted for wheelchair users.

Some areas have background sounds and music playing, and the floor surface is wood in most places. Lighting in The View from The Shard is generally bright and evenly lit with overhead halogen lighting; however, some areas are more dimly lit to enhance presentation. Foldable chairs are available on request should you require a seat during your visit. Please ask a Guest Ambassador.

Shopping

There are two boutiques with a range of souvenirs and books, which can be accessed directly from the Level 1 and Level 68. Both boutiques are level throughout, with ample room for a large wheelchair to manoeuvre and turn. The counters have a hearing loop system installed and staff have been trained in its use. Staff can offer assistance if required.

Additional Information

We have a set of evacuation procedures – should you require assistance, someone will help you with evacuation either out of the building or to a safe refuge area.

General

We offer a step-free experience with accessible lifts throughout the attraction. Lifts take you from our street level to our first floor where ticketing and security procedures take place. Accessible lifts then take you to our Level 68. At Level 68 you are able to take a lift to the viewing platform on Level 69 and the open air Skydeck on Level 72.

The viewing platforms do not have fixed seating but should you require a chair we do supply them on request. In addition we have wheelchairs we loan out to guests to ensure their visit is as comfortable as possible.

All of our staff receive regular training that includes disability awareness. Should you require someone will assist you with evacuation either out of the building or to a refuge they will assist you.

Pets or animals of any nature are expressly prohibited in The View except for guide dogs and hearing dogs. A water bowl is available at the booking hall for assistance dogs. Please ask a Guest Ambassador on arrival should your dog require water during your visit.

The View from The Shard is located just outside London Bridge station on Joiner Street. For full details and maps of how to reach us please visit Plan Your Visit. Alternatively, you can plan your journey using www.traveline.info or by calling Transport for London’s 24 hour travel information on +44 (0) 20 7222 1234 (Textphone: +44 (0) 20 7918 3015).

We do not have a dress code so please feel free to wear whatever you feel comfortable in for your visit, however please note that there is decking on Level 72 for most of the year, so stiletto heels are not advised. Please note however that some of the other bars and restaurants within the building do have dress codes so we would recommend that you check The Shard's website before visiting to avoid any disappointment.

Guests are welcome to bring handheld cameras to take photographs for personal use. It is not possible to bring tripods or other large items of photographic equipment into The View from The Shard. For more information on restricted items please see our Terms and Conditions. To request a permit for commercial photography or filming please visit our Press Center.

Only food and drink purchased within The View from The Shard is permitted in our viewing gallery. Hot and cold drinks as well as snacks as available to purchase on Level 69 and the open air Skydeck on Level 72.

We ask guests to walk through metal detectors, which use a low-frequency electromagnetic field to look for metal items. At the low levels a metal detector emits, this exposure is considered safe for everyone, including pregnant women. These units do not use x-rays.

Extensive research has been performed to identify the effects of the electro-magnetic waves used on pregnancy, medical devices (such as pacemakers) and magnetic recording media. The results of the research are that there is no indication of any adverse effect of the technology on medical devices, pregnancy or magnetic recording media.

The x-ray scanners that bags and coats go through are fully enclosed and so will not affect guests in any way. These units emit the same kind of radiation as in a dental X-ray and are used only on bags, coats and other inanimate objects. A guest would have to place their hand inside the machine while the x-ray was on to be exposed to a significant level of radiation.

Certain items cannot be brought into The View from The Shard including large bags and rucksacks, over the size of 22 x 15 x 8 inches (55 x 38 x 20 cm) or other large equipment. We are unable to store them whilst you are visiting our viewing platforms.

Although we have no cloakroom facility for bags, folded pushchairs can be left in the designated area in the booking hall for free but bags and coats cannot be left with them.