So, for what it's worth, I spent another frustrating morning on the phone with Vonage. I was on hold three times. I managed to get into the tier 2 support queue on the first two attempts, but got disconnected each time after holding for a longish period of time.

On my third attempt, to my great surprise, I was finally able to speak to a person, but the fellow I spoke to had a strong accent, so I really thought I had been shuffled back to India.

As it turns out, he was tier 2 support, and I could hear his co-workers very clearly, in the background, and they sounded a lot like New Englanders.

Apparently, my call went all the way to India, then back to New Jersey because there was about a 3 second delay, and the audio quality was mushy, at best. I could barely understand the support guy at all, and I'm not sure if he was understanding me or not, as he was not very responsive. It may have just been his "way", since he was able to answer a few of my questions when I pressed for a direct answer. With this lack of communication, imagine my surprise when he solved the problem!

For all who go down this path, it seems that the secret was that the pending adapter replacement order had to be cancelled before my phone number could be re-assigned to my existing adapter. He then entered a new adapter replacement order, and that was it.

So, I was on hold for a total of about two hours on this particular day, and a combined total of at least eight hours for the whole incident, but ultimately, the actual solution only took about fifteen minutes.

Now, I still don't have my replacement adapter, but at least this particular chapter can be closed. The moral of the story? I guess it's just that it is hard for me to imagine the average Joe going through what I went through just for the privelidge of using the Vonage service. The only reason that I was able to do it is that I was able to work while I was holding, so I did not have to take off work just to spend eight hours on the phone with Vonage...for a simple error, on Vonage's part, that should have been resolved in the first fifteen minutes.