If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager, Tactical D2C.

In this role, you will

Responsible for product management of the direct to consumer onboarding journey for unsecured lending in order to deliver distinctive value to Project Rocket, driving new business using current and future digital capabilities

Responsible for the overall set of customer features that constitute the direct to consumer element of the proposition in question. They include Customer Experience for Digital Channels and in collaboration with the specific proposition owner

Leveraging customer propositions and consumer insights to deliver an intuitive, easy and simple onboarding journey for personal lending customers to generate additional revenue and lower the cost to serve for the specific proposition

Engage with Software Delivery to construct quality customer experience at improved cost and time to market

Working closely with Digital Customer Experience and Service Delivery to improve the delivery effectiveness through available digital channels for Customers

Liaise with Regions and Marketing to promote usage and increase activation of customers

Apply data, metrics and test results from customer reactions to tailor content, digital marketing and customer interactions to improve Return On Investment and customer returns for the proposition

The role holder has primary responsibility for ensuring the proposition features are best in class, simple, easy to use and differentiating

Accountable for the end-to-end onboarding experience of the customer for unsecured lending products.

Proven ability to manage third party partners both in partnership development when required, and ongoing partner management

Possess a blend of business and technical savvy; ability to drive strategy into action

An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen

Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation

Customer focused, results based approach, able to deliver to deadlines

Proven ability to influence large teams without direct leadership authority

Bachelor's degree or equivalent is a must

Strong Analytical and Presentation skills

Energetic, positive attitude and team player

For further details and application information please visit our career site, search under reference number 0000A7ZO

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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