TripAdvisor Traveler Rating:

5.05Cleanliness

5.05Location

5.05Rooms

5.05Service

5.05SleepQuality

5.05Value

4.05

“Microtel by Wyndham, Geneva, NY”

Oct 08, 2013Kathleen E, Long Island, Ny

It was a pleasure to be back at the Microtel in Geneva, NY. As always, your staff is more than courteous, always aware when guests are in need of help at the desk or just simply with a greeting when a guest walks through the lobby. Entry, lobby, and especially my room and bathroom were immaculate. I commented during my stay to family how amazingly quiet the hotel is considering it is situationed near a major highway (a plus, by the way). All this is very much appreciated. We actually were one of the first patrons when this particular property opened. We were in town for a funeral as was the case in this instance. The only thing that I continue to be surprised about is the lighting over the beds. I was particularly struck on our first stay by how incredibly bright the lighting is. Bright is probably an understatement. As one who enjoys reading the local papers before turning out the light at the end of a long day, it is particularly jarring to have such bright light. I assume there are others who have commented on this since I noticed the small "goose-neck" light affixed to the wall near the head of the bed that suffices. We look forward to our next stay and appreciate the opportunity to comment on your staff and facility at the Microtel in Geneva, NY.

Read management response to this review.

Management response from HospitalityMgr, Manager

First of all, let me extend my sincerest apologies to you and your family for the loss of your family member. I love to hear from guest who have been staying with us since we opened. We like to think that we are building friendship with every return guest. I am pleased that you noticed the addition of the bed side lamps. We installed these reading lamps to help our guests who like to read, but are not a fan of the overhead lights. I hope that your next visit will be more for unwinding. Until next time, Alicia RathGeneral Manager
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