Meta

Month: July 2013

It’s really unfortunate that bigger competitors are now touching a new low to get more business. They are spreading rumor about us i.e. about management, shutting down etc and now about the services. They tried a lot to lure customers by showing off their 15 million dollar funding and IITian founders and even after all this showoff when they are not able to match the service levels they started spreading bad thing about the Ziffy to keep the customers off from us but at the end Customer Service Level speaks the most.

We never felt a need to clearify these things via a blog post but this is a high time as most of our customers are asking the same questions based on the rumor spreaded by these Knowlarity guies.

Following is the mail sent by Knowlarity sales guy (Mr Dev Narayan, dev.narayan@xxx.knowlarity.com) to a prospective customer (we have lot of these from them):

Comparison

Super-Reception

Ziffy

Product Features

Can record calls

Recording Not available

Professionally Recorded Welcome Message

Chargeable Separately

Support for After Office Hours

Not Supported

Advanced Call Forwarding

Not Supported

Free SMS Alerts

Chargeable Separately

Infrastructure

Main Telephony Server in Delhi, Disaster Recovery site in Mumbai

No DR Infrastructure

Web Infrastructure on Amazon Web Service – Singapore

In Lucknow (Uttar Pradesh)

After Sales Support

24×7 Support

9:00 am to 6:00 pm

Service Level Agreement & 99% Uptime Guarantee

No SLA available

Ownership of Number in case of Separation

No Clause

While the truth is just opposite,

Comparison

Super-Reception

Ziffy

Product Features

Can record calls

Available

Professionally Recorded Welcome Message

Welcome message is free

Support for After Office Hours

24×7 Support

Advanced Call Forwarding

Unlimited depth IVR forwarding, parallel ringing, failover forwarding, congestion voicemail, after hour forwarding. We call this advance forwarding and its just not a term for us.

Singapore, US (Florida), Mumbai and Lucknow. IPs are available to cross check.

After Sales Support

24×7 Support

24×7 Support

Service Level Agreement & 99% Uptime Guarantee

We do proper agreement on Rs 100 stamp paper. Do we need anything else to say?

Ownership of Number in case of Separation

As per TRAI (Telecom regulatory of India) ownership transfer is not allowed in case of Tollfree Numbers. Fooling customers is not our job.

They tell everybody that they monitor competitor’s infrastructure by pinging their server… So, sorry “Laughing out loud” but pinging is never a reliable solution to monitor a resource. Routers can be configured to block UDP pings and servers can be configured to drop calls received from specific resource. I expect them to be at least that smart when running a cloud telephony company.

They tell customers that they provide ownership. Really knowlarity? Giving customers Resource lease agreement doesn’t mean giving ownership. You are just leasing the resources till they are paying you. Please read their agreement before trusting their words. Fooling customers is not our job as we are here gain your trust first then your business. We don’t give ownership because it’s not allowed by Government and we do not want our customers to get in trap of words in legal document.

Yes, we are a small company in term of manpower but infrastructure wise, support wise and on technical grounds we are at par with any other player in this field.

This is shameful how a company with millions of dollars in funding, 100s of employees and industry proven investors has to take this route to downplay the competition.

Whom do you trust with your telephony infrastructure? A company who sells its product on lies? I would not… Never.