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I usually play when the kids have gone to bed or at school, but I always had to sit at the computer. Now I play on my mobile 99% of the time. It was my first time playing slots on my mobile so I had a few questions but the customer service lady got back to me very quickly. START NOW https://t.co/T1XT8aa0Qz

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The Puff Story• We started as a bakery• Opened in 1980 as a family-owned business• Purchased from my parents in 2003Expanded Infrastructure in Orlando in 2006 to support growth• Tremendous potential + aggressive growth plan = 267% growth in 3 years

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The Puff Story• Over 450 staff members strong (50 FT) – Diversifying segment base• Expanded to Tampa in 2009 with an acquisition and opening of a second office and commissary• Plans to add third office in St. Louis later this year• Six exclusive venues & many more preferred• “Passionately Perfecting Life’s Celebrations!”

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Today’s Session ALL ABOUT SERVICE STYLES!• How the client’s needs affect service style• How the type & size of the venue affectsservice style• How the type & size of the group affects eventflow• How labor and food costs affect the event• One item – 7 service styles

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SEEK FIRST TO UNDERSTAND, THEN TO BEUNDERSTOOD!STEPHEN COVEYDoes the client wantmingling all night?Seated for the duration? A little of both?Traditional, fun, is there a business objective?You must understand their objective.

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Medium-Large GroupsWhat’s your goal?• Presentation/Programmed Format – Plated meals provide control over the group and the timing of the program• Similar rules apply for Networkingand Relationship Building – Ensure you’ve selected a venue that accommodates the service style

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• Small or confined “front of house” spaces – Homes, museums, offices, etc. – Buffet: provides central food locations and seating can be spread throughout the space – Action stations: creates movement through the space, discouraging guests from stagnating in one area

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Options 6 & 7: Action Stations Pre-prepped and served from chef’s chaffing dish • Most exciting and original presentation • Most expensive executionPrepared to order • Cost can be controlled by adjusting chef’s service style

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One Menu, Endless Options!1. $ Hors d’oeuvre – Butler-passed in an edible cup2. $ Hors d’oeuvre – Butler-passed as a mini plate3. $$ Buffet – presented in chaffing dishes4. $$ Plated – as a first course5. $$$ Family Style – presented on a platter6. $$$ Action Station – served from a chaffing dish or cooked to order