What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer
experience and other information such as governmental actions that is known to BBB.
These reviews are provided for businesses that are BBB accredited and also for businesses
that are not BBB accredited.

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.

Industry Tips

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict
with the
BBB Code of Advertising. These claims come to our attention from our internal
review of advertising, consumer complaints and competitor challenges. BBB asks advertisers
to prove their claims, change ads to make offers more clear to consumers, and remove
misleading or deceptive statements.

Complaint Trends - Last 3 Years

Customer Review Trends

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience

Value

Positive Review

5 points per review

Neutral Review

3 points per review

Negative Review

1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating

Value

A+

5

A

4.66

A-

4.33

B+

4

B

3.66

B-

3.33

C+

3

C

2.66

C-

2.33

D+

2

D

1.66

D-

1.33

F

1

NR

-----

Star Rating scale

Average Score

5 stars

5.00

4.5 stars

4.50-4.99

4 stars

4.00-4.49

3.5 stars

3.50-3.99

3 stars

3.00-3.49

2.5 stars

2.50-2.99

2 stars

2.00-2.49

1.5 stars

1.50-1.99

1 star

0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Closure Definitions

Complaint resolved with BBB assistance

BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.

BBB found business made good faith effort to resolve complaint but customer not satisfied with business response

BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.

Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint

BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.

BBB did not receive a response from business

BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.

BBB cannot process complaint

This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.

The information in the table below represents an industry comparison of businesses
which are of the same relative size. This is based on BBB's database of businesses
located in Central, Coastal, Southwest Texas and the Permian Basin.
Businesses may engage in more than one type of business. This comparison does not account for the
length of time the businesses have been operational. There is no known industry
standard for the number of complaints a business can expect. The volume of business
and number of transactions may have a bearing on the number of complaints received
by the BBB.

# of businesses with NO complaints in the past 36 months

3404

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

355

# of businesses with 5-25 complaints in the past 36 months

14

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

3773

# of businesses with NO complaints in the past 36 months

202

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

36

# of businesses with 5-25 complaints in the past 36 months

5

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

243

# of businesses with NO complaints in the past 36 months

713

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

126

# of businesses with 5-25 complaints in the past 36 months

9

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

848

# of businesses with NO complaints in the past 36 months

66

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

14

# of businesses with 5-25 complaints in the past 36 months

1

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

81

# of businesses with NO complaints in the past 36 months

814

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

135

# of businesses with 5-25 complaints in the past 36 months

11

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

960

# of businesses with NO complaints in the past 36 months

621

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

115

# of businesses with 5-25 complaints in the past 36 months

4

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

740

# of businesses with NO complaints in the past 36 months

440

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

47

# of businesses with 5-25 complaints in the past 36 months

2

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

489

# of businesses with NO complaints in the past 36 months

274

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

55

# of businesses with 5-25 complaints in the past 36 months

8

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

337

# of businesses with NO complaints in the past 36 months

730

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

103

# of businesses with 5-25 complaints in the past 36 months

6

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

839

# of businesses with NO complaints in the past 36 months

1380

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

137

# of businesses with 5-25 complaints in the past 36 months

7

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

1524

# of businesses with NO complaints in the past 36 months

682

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

133

# of businesses with 5-25 complaints in the past 36 months

16

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

831

# of businesses with NO complaints in the past 36 months

232

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

44

# of businesses with 5-25 complaints in the past 36 months

5

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

281

# of businesses with NO complaints in the past 36 months

192

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

33

# of businesses with 5-25 complaints in the past 36 months

1

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

226

# of businesses with NO complaints in the past 36 months

1479

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

254

# of businesses with 5-25 complaints in the past 36 months

8

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business

1741

# of businesses with NO complaints in the past 36 months

531

Alpha Omega Construction is in this range.

# of businesses with 1-4 complaints in the past 36 months

67

# of businesses with 5-25 complaints in the past 36 months

3

# of businesses with 26-99 complaints in the past 36 months

0

# of businesses with 100 or more complaints in the past 36 months

0

Total # of same relative size businesses in the BBB database in this type of business