What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.

The WHO just published a report investigating low-cost interventions to prevent non communicable diseases and/or lessen the economic impact of NCDs. I find it interesting and encouraging that the recommendation span both individual intervention such as screening but also large-scale population-based interventions (e.g. action against tobacco use or campaigns for better nutrition).

Tuesday, 11 October 2011

On September 16 I blogged about an expert comment by Dr Sudeep Chand of Chatham House about the UN meeting on non-communicable diseases. In a follow-up he assesses the outcomes of the meeting.

Unfortunately, it seems a chance was missed to address the global challenge of health in a global, coordinated way: "There is little in the declaration that is specific on international
cooperation or coordination. [...] Health system development, the
regulation of industry, and key interventions across sectors such as
education, environment, agriculture, and transport remain areas for
intervention at the national level."

Wednesday, 5 October 2011

I just found this blog entry about how google's automatic archiving of chats unintentionally created a history of the relationship between a women and her terminally ill boyfriend - a powerful reminder what health services are ultimately about: people.

I am done - last Friday I handed in my PhD thesis. As you can see from the wordle, it focused on design, services, processes and knowledge :)

I will stay in Cambridge for a bit longer to write publications (to tell the world what I found out about design, services, processes and knowledge) and hopefully implement some of my findings in the Cambridge and Peterborough Foundation Trust.

About Me

Despite being a physicist and engineer by background, I have been working on healthcare since 2008. For the first 4 years as a researcher studying the cross roads between engineering design, design thinking, service science and healthcare management. Later, I moved into consulting, where I am working with pharma, medtech and medical services. 2015/2016 I was selected as a secondee to the World Economic Forum, where I spent 11 months trying to figure out how to prevent non-communicable diseases and drive change that allows people to maximize their Healthy Life Years.