Terms and Conditions

1. Booking
1.1 All bookings are subject to these terms and conditions; and the
completed and signed booking form together with these terms and conditions
shall constitute the entire agreement between you (‘the Customer’ also
referred to as a ‘Participant’) or the person making the booking on your
behalf, and the Council.

1.2 Completed booking forms and full payment must be received prior to the
start of the course.

1.3 Bookings can be provisionally made by telephone, provided we receive the
completed booking form together with payment within 7 days of the telephone
booking.

1.4 Confirmation of our acceptance of your booking will be posted to you
within 7 days of our receipt of your booking form and payment. Your booking
cannot be guaranteed until we have
confirmed it.

2. Payment
2.1 Fees are payable in full upon booking for all courses, except for group
bookings of 10 or more persons.

2.2 For group bookings of 10 or more persons, a non-refundable 25% deposit
of the total fee is required with the booking; and the balance of the fee is
to be paid at least 3 weeks before the course starts.

2.3 Payment can be made by telephone, by post or in person using Maestro,
MasterCard, Visa, Cheque, or Cash (Cash payments may only be made in person
at Channel View Centre).

2.4 For bookings made by organisations, an official order or other written
document against which we can invoice may, subject to satisfactory credit
references, be acceptable in lieu of full advance payment. Please enclose a
purchase order with the booking form.

3. Cancellations/transfers by the Council
3.1 Every attempt will be made to ensure courses run as scheduled. However,
the Council reserves the right to:

3.1.1 Cancel a course at any time should the numbers fail to reach a viable
minimum.

3.1.2 Cancel or curtail any course at any time due to unsuitable conditions,
forecast or prevailing weather conditions, or due to any other factors
beyond our control; and or

3.1.3 Cancel a course for any other reason upon giving the Customer not less
than 14 days notice, such notice to expire on or before the course start
date.

3.1.4 Provided that we will endeavour to
offer a suitable alternative course which may include other activities or
alternative dates, but if unable to do so or the alternative course offered
is unacceptable to the Customer a full refund will be made for all cancelled
courses calculated pro rata where applicable.

3.2 The Council shall have no liability
arising from cancellation other than as set out in clause 3.1
above.

4. Cancellations/transfers by the Customer
4.1 All cancellation/transfer requests must be made in writing, to our
bookings office (Fax or e-mail is acceptable).

4.2 Upon receipt of notification of a
cancellation or transfer request:

4.2.1 We will use all reasonable endeavours
to accommodate your request;

4.2.2 If a mutually acceptable alternative
date or activity can be offered at the same value then a transfer will be
made with no further cost;

4.2.3 Subject to clause 4.5 below, if a
mutually acceptable alternative cannot be found then a full refund will be
given, provided the transfer request / cancellation is received by us at
least 3 weeks prior to the course start date.

4.3 Any cancellations received less than 3
weeks prior to the course start date are non-refundable.

4.4 Refunds will only be payable by us
after the course start date.

4.5 Cancellation of group bookings of 10 or
more persons will incur loss of the 25% deposit, and if cancelled less than
3 weeks prior to the course start date, the whole booking fee is
non-refundable.

5. Certificates
5.1 Course participation does not automatically mean a certificate will be
awarded.

5.2 Certificates will only be awarded if
the Centre instructor considers that the Customer displays the appropriate
requirements to pass.

5.3 We reserve the right to decline to
award a certificate provided that reasons for such decision will be given
together with an action plan setting out future training/improvements needed
before the Customer can be passed, and a certificate awarded

6. Insurance and loss of property
6.1 It is the Customer’s responsibility to arrange any necessary insurance,
which may include but without limitation to insurance against cancellation,
curtailment, personal accident, personal liability, theft and cover for
specialist risk activities; and we strongly recommend you to secure the
same.

6.2 The Council will only accept liability
for loss, damage or injury resulting directly from the negligence of the
Council, its servants or agents.

6.3 We must be notified of lost property
within 2 weeks, as any items found are disposed of after this period.

7. Use of own boat/craft
7.1 Customers using their own craft must ensure they have appropriate
insurance cover. A copy of the insurance policy together with evidence of
premiums paid should be supplied on booking.

7.2 The Council does not accept liability
for any losses, claims, damages or expenses howsoever incurred in connection
with the use of the Centre facilities, save to the extent that the same
results directly from the negligence of the Council, its servants or agents.

8. Physical Fitness/Swimming ability
8.1 Many of the courses offered are physically demanding and may involve
bending, lifting, jumping, falling, climbing, stretching and a degree of
co-ordination; and in submitting a booking you are representing that you, or
the person on whose behalf you are submitting the booking, have an adequate
level of fitness for the activities to be undertaken. If you have any
concerns, please contact your doctor to seek advice on whether you should
participate.

8.2 Everyone taking part in a water based
course must be able to swim 50 metres in light clothing.

9. Safety
9.1 Safety is of paramount importance on all the Centre’s courses and all
Participants and their parents and guardians must acknowledge that water
sports and adventure activities are hazardous by their nature and accept the
risks of participating in the same.

9.2 In providing a safe system of work and
to manage associated risks:

9.2.1 We only employ staff trained within
national governing body guidelines;

9.2.2 We provide a range of quality
personal protective and safety equipment for Participants comfort and
safety;

9.2.3 we provide appropriate equipment for
your course;

9.2.4 we teach to national governing body
recommendations and guidelines;

9.2.5 we have robust management and safety
systems which have been inspected by approved bodies such as the Adventurous
Activities Licensing Service (AALS), Royal Yachting Association (RYA),
British Canoe Union (BCU) and Welsh Canoeing Association (WCA); and

9.2.6 we reserve the right to modify or
cancel an activity if we feel that there are unmanageable risks.

9.3 All Participants must comply at all
times fully and promptly with all safety regulations and instructions issued
by the Centre, its staff and or its instructors; and Participants must not
do anything (or omit to do anything) which may cause damage or loss to the
property or facilities of the Centre or other Participants or cause
nuisance, annoyance, disturbance, inconvenience or injury to any other
persons on the premises. The Council reserves the right to terminate the
stay/use of Centre facilities of any person(s) whom it reasonably considers
to be in breach of this condition 9.3, and such persons may be required to
leave the Centre’s property forthwith. No refunds will be made in this
event, and the Council will not accept liability for any expenses, claims,
losses or costs incurred as a result of such termination.

9.4 Rings, chains, earrings and other items
of jewellery must be removed or taped over before participating in any
Centre activity or course.

10. Medical and dietary declarations
10.1 If you have a medical condition or illness, including but without
limitation to pregnancy and heart conditions, you must disclose this on your
booking form; and seek the advice of your doctor before submitting your
booking.

10.2 You must also indicate on the booking
form if you have any disability, special requirements or dietary needs of
which we may reasonably need to be aware.

11. Under 18 Participants
11.1 All persons under the age of 18 years (Under 18s) will require a
completed parental/guardian consent form before being allowed to participate
on a course. The requisite consent form is available in our brochure, and
from our bookings office; and a duly completed and signed consent form must
be returned to the Centre at least 3 weeks before the start date of the
course.

11.2 We will not accept responsibility for
Under 18s until the course start time; and they must be picked up promptly
at the course finish time.

12. Errors and Omissions
12.1 Whilst every effort is made to ensure the accuracy of the Centre’s
publicity information, the Council does not accept liability for any errors,
inaccuracies or omissions therein, and reserves the right to alter course
prices, times or dates at any time. Please check all facilities and prices
before making your booking.

12.2 You will be informed of any relevant
changes when your booking is processed and will be given the opportunity to
cancel your booking without penalty if you wish.

13. Data Protection/Privacy
13.1 The information you have supplied will be treated in accordance with
the provisions of the Data Protection Act 1998.

13.2 We may occasionally take photographs or video of
participants for publicity purposes, including reproduction on our
website, To indicate your consent, please tick the box in the declaration.