Our Training Agenda

Our training agenda consists of a collection of subject areas designed for a specific niche of customers. These subject areas contain a series of courses designed for our customers' different needs or even whole tracks tailored to a specific audience. However, customers may elect to take only specific courses within a track or have their employees take different courses within the same track. Please note that any/all the following groupings can be customized. All of our courses are 1/2 day courses, except where otherwise noted.

Objectives: Course participants will learn how to set up and manage one-way announcement LISTSERV lists, send mail to a one-way list, use the super-list/sub-list architecture, use topics, customize mail and Web templates, and create customized Web signup pages.

Duration: 0.5 day

Site Administrator Track (1.5 days)

3080 LISTSERV Site Administrator I (Basics) (1/2 day)

Audience: Current and prospective LISTSERV site administrators

Prerequisites: OS-specific administrative skills

Objectives: Course participants will learn what a site administrator needs to know about LISTSERV (email/web), new list creation and initial configuration, list-specific and site-wide mail and web template creation and modification, how a site administrator assists list owners with error-bounce management, list management, subscriber management.

Note that Course 3080 covers almost identical material to Course 3040. Normally we will not teach both 3040 and 3080 to the same person since the material is redundant. Site Administrator Track students should only take 3080.

Duration: 0.5 day

3084 LISTSERV Site Administrator V (Advanced) (1/2 day)

Audience: Current and prospective LISTSERV site administrators

Prerequisites: 3080 Site Administrator I (Basics) or equivalent knowledge/experience

Objectives: Course participants will learn how to customize mail and Web templates, create customized Web signup pages, implement a super-list/sub-list architecture, use list topics, and use a standard toolset for LISTSERV and related diagnostics.

Note that Course 3084 covers almost identical material to Course 3042. Normally we will not teach both 3042 and 3084 to the same person since the material is redundant. Site Administrator Track students should only take 3084.

From their education, our trainers hold different academic degrees in Mathematics, Information Systems, Political Science, Anthropology and Psychology. What is common to all of them is their long-time involvement with L-Soft, their confidence in and familiarity with our products and services, and their training, education and technical support backgrounds. Our trainers are also experienced with topics such as business communication, media production and marketing that are necessary to succeed in today's fast-moving Internet businesses.

4. How do I find the most suitable training course?

The section titled Our Training Agenda classifies our courses into several different topics, which are intended to appeal to different kinds of customers:

Foundation Courses are intended for people who know how to use a computer and have some experience using email, but do not have a great deal of familiarity with the underlying way the Internet in general and email in particular works.

Since this knowledge is assumed in most of the other courses, if this describes you, you should strongly consider taking these courses before taking the other ones listed in our catalog.

The second group of courses, LISTSERV, is intended for people who are using LISTSERV to host traditional mailing lists. These mailing lists may be either discussion lists, where subscribers discuss a particular topic on the mailing list, or one-way lists, where subscribers get periodic announcements emailed to them but cannot themselves post to the mailing list.

If these are the kinds of ways you plan to use LISTSERV, then these are the courses that are most likely to be of interest to you.

The third group of courses, LISTSERV Maestro, is intended for customers who are using the enhanced LISTSERV Maestro solution to send targeted mailing campaigns to their customers (and track responses to these mailings).

If you're planning to use LISTSERV to send targeted mailings, these are the courses that are most likely to be of interest to you.

We recognize that any organization that uses LISTSERV is likely to have a number of people who use it or are interested in using it. In general, these people will be using LISTSERV for different purposes and will need different types of information. For this reason, in the LISTSERV and LISTSERV Maestro topics, we have identified different tracks of courses, which we feel would be logical sequences of courses for the different types of LISTSERV users.

Of course, these groupings of courses into topics and tracks is intended purely for your convenience and orientation; there is no requirement that you take the courses in sequence or stay within a given topic. We do, however, recommend that you look at the prerequisites and objectives of courses you are considering taking to make sure that the course will neither be too basic for you nor expect you to have information at your disposal that you do not have.

If the course you require is not listed, do not hesitate to contact us at: training@lsoft.com. New courses can be added on demand. Existing courses can be combined or customized to suit your exact needs. Please ask us if you don't see what you need.

5. How much does training cost?

Training costs are variable depending on the method of delivery, the location, the timing and the degree of customization required. On-demand, custom training delivered in person at your location is the most expensive but also often the most directly effective. Scheduled real-time, interactive training through the Internet is generally the least expensive and most convenient option.

Pricing for other forms of training are by quotation based on your requirements. Please send an email inquiry to: training@lsoft.com.

6. Where are the training courses held?

Depending on our customers' requirements, we can offer training on-site with a customer or via live online sessions. You will find the latest announcements about training facilities, our training schedule and pricing at: http://www.lsoft.com/products/training.asp.

7. What is needed in an on-site training facility?

Generally, a classroom should be equipped with workstations for the instructor and each participant (no sharing of workstations; each person needs their own). The instructor's workstation should be connected to a video projector. A white board should be available as well.

The instructor workstation requires a web browser, Microsoft PowerPoint and unrestricted HTTP access to the Internet (specifically including but not limited to, *.lsoft.com).

Participant workstations require a web browser, unrestricted HTTP access to the Internet (specifically including but not limited to, *.lsoft.com), an email application (or web-mail account) the participant normally uses to access their email. Access to their normal work email account (for live, real-time send/receive capability) is a plus.

If you have any questions about your training facilites, please write to: training@lsoft.com.

8. Is there a maximum number of course participants?

For on-site training, six is optimum; eight is our normal maximum. Occasionally we have allowed a few more. Above eight, we would need to consider adding a second instructor, which substantially increases the cost.

For online live training, one or two trainees per session is optimum, three is our maximum. If you have more trainees than this for a given course, we will schedule multiple sessions. Online live courses are generally always done in half-day increments so that both the instructor and the trainees can perform their normal work for the other half-day.