Hexagon’s COVID-19 response

COVID-19 is affecting everyone on a global scale, which means that we all must work together to limit the spread of the virus and protect the people at risk. At Hexagon, our priority is keeping our employees and customers safe, and we are following all guidelines and recommendations set up at national, regional and local levels to do so.

Through all of this, we recognise that our employees and our customers are relying on Hexagon more than ever. Rest assured that we are taking all necessary steps to protect you, our employees, and to minimise risk to the supply of our products and our services to you, our customers.

Hexagon’s Manufacturing Intelligence division is taking the threat posed by the COVID-19 coronavirus very seriously, and is taking steps to both protect our workforce, and to minimise risk to the supply of our products and our services to you.

Employee safetyManufacturing Intelligence is following all guidelines set out by the governments of the countries in which we operate, including home working, social distancing, travel advice and general hygiene recommendations. We have also provided additional sanitary items such as facemasks for use by our employees where required. We will continue to review and update our guidance for employees as the situation progresses.

Product supplyAlthough our products are capital equipment or software, and not typically components of our customers’ products, we recognise that our customers need our products to fulfil their own orders and therefore expect us to deliver on time.

We are a global business with multiple manufacturing sites around the world, which helps us to ensure delivery to schedule for our customers. With regards to the supply of components, we are working closely with our suppliers to ensure any potential disruption is quickly identified. In China, our manufacturing sites and suppliers have returned to normal operations and our factory in Italy has also resumed operations following a shutdown period in line with government guidance. At this time we do not foresee any disruption to our supply chain that would impact our ability to ship products to our customers. We will provide additional information to our customers in the event of any changes that may affect their operations. If you have an enquiry about a specific order, please contact your local Hexagon representative.

Additional support for manufacturersDespite the challenges of the COVID-19 outbreak, we remain committed to the success of manufacturing professionals around the work and continue to search for new ways to help you work smarter. Therefore we have put in place a working at home programme to support both customers and non-customers with home working options for our smart manufacturing software packages. We are also making additional online learning available to support your professional development.

Local information

Of paramount concern to Hexagon is the health, safety and wellbeing of our staff, their families and our customers.

As global efforts to manage the spread of COVID-19 continue, we hope that you and your loved ones are healthy and safe.

At Hexagon, we are committed to helping you remain productive despite the challenges presented by COVID-19. Our teams around the world are actively working to ensure the best possible continuity of service and support for every manufacturer that relies on us.

This week the UK Prime Minister has given very clear instructions to the British people to stay at home. All nonessential travel is to be stopped. During this period Hexagon Metrology Limited has continued to offer what support we can to customers as outlined below in current service and support levels.

In this ever-changing, global Force Majeure situation, our priority is to protect our staff, customers, and business. With many of our customers going into periods of shutdown or needing to furlough staff, we want to ensure that we are best positioned to support customers when the situation improves, and they begin to open their doors again. As such, the UK metrology business will be closed for two weeks over the Easter period, from end of business on Friday 3 April until Monday 20 April.

Contact details

Our Support Staff are safe and are working remotely at this time up until the shutdown.

A skeleton staff will be working and responding to emails and calls as and when they can.

All our telephone systems are set up for remote working. Please do not hesitate to contact us for any enquiries or help needed.

Our new, mobile and landline friendly, support number is 03332 414 444

During the shutdown we will be monitoring the answerphone messages and responding accordingly.

During the shutdown we will be monitoring these messages and responding accordingly.

Current service and support levels are under constant review, as of today:

Our telephone support system has not been compromised.

Due to the current situation, we take every step to protect our staff and their families.

Hexagon are fully supporting in the field, where possible, businesses in the UK that are in the Covid-19 medical equipment supply chain.

Hexagon are open to support in the field any other businesses that are deemed essential or critical.

Hexagon are carefully monitoring and complying to the very latest guidelines.

Measures being taken to protect employees and customers

Employees

We will fully support any Government & W.H.O. guidelines as they evolve

We fully support anyone who has symptoms to self isolate immediately

We fully support anyone who knows they are at high risk (e.g. Low immune system including household family members) and their choice to self isolate for 12 weeks.

All staff must continue to follow the fundamental self-protection guidelines

We have initiated remote working where ever possible, applicable or practical

Customers

Any ongoing face to face activity with customers is fully supported by thorough pre-assessment in line with Hexagon and customer guidelines

Access to training and/or online support

All classroom/onsite and face to face training has been postponed for the time and will be rescheduled once a return to normal working conditions is made

We are now switching to support customers remotely as much as we can, some of the initiatives we are driving are as follows:

Online training portals and classes

Remote software SMA support via team viewer and telephone support

Temporary remote seats of software

Hardware diagnostic and remote support via team viewer

In some cases where equipment can be returned to our facilities, we are working on shift patterns for service interventions, calibration and support

Opening access to webinars and best practice learning

Conclusion
We will aim to keep staff and customers updated as the situation evolves.

Our objective and chief concerns remain the safety, wellbeing and protection of our staff, their families and our customers whilst looking to maintain support for critical UK business and the manufacturing sector in the weeks, months and years to come.

As a reminder please do not hesitate to contact us for any enquiries or help needed.

Our new, mobile and landline friendly, support number is 03332 414 444