Pictures don't download

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iPF Noob

My wife's iPad 2 (ios 9, 30 g) won't download pictures attached to emails. Instead of the pic there is a box w/ the word download (blue) in it. When she clicks on the word, nothing happens. She has mail set to load remote images. Is there a setting in mail or elsewhere that will remedy this?

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iPad Wizard

Hello - did this problem start w/ an iOS upgrade to 9.x? If so, do you have 9.1 installed? You could also 'Force Close' the mail app and reopen or Reset the iPad if the other suggestions do not help (directions quoted below) - let us know if any of these suggestions correct the problem? Dave

When an app (or several) are misbehaving, I usually go through the following steps:

1. Force Close - open the multi-tasking bar (double tap the 'home buttom’) - iOS 8.x/9.x - find the offending app - then press and drag to the top of the screen - return to the home screen & try again.

2. Restart - press & hold the 'Sleep/Awake' (a.k.a. power) button until a red slider appears (may take a few seconds) - move the slider to turn off the iPad; then press & hold the same button until the Apple logo appears - wait for a restart.

3. Reset - press & hold the 'Power' and 'Home' buttons simultaneously until the Apple logo appears (this may take longer); release the buttons and the iPad will 're-boot' - NOTE that none of these maneuvers will alter your apps, files, or settings.

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Super Moderator

Staff Member

It's possible that this was a bug with the software on her iPad. If the account is a POP account, update her device to the new software: 9.2. Apple released a fix with this software that deals with a problem some people were facing: the attachments in emails were inaccessible. Maybe it will help with your problem too.

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iPad Wizard

It's possible that this was a bug with the software on her iPad. If the account is a POP account, update her device to the new software: 9.2. Apple released a fix with this software that deals with a problem some people were facing: the attachments in emails were inaccessible. Maybe it will help with your problem too.

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Thanks Johanna - must have just been released - some information HERE - Dave

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