The superagent who created the Target First license has an access to the statistics from his backoffice, from any material.

Supervise your agent

In addition to performance indicators, Target First includes a real-time monitoring tool that allows you to monitor and analyze the activity of your agents by giving you access to:

● The name of all the connected agents
● The total number of chats and the number of chats per agent
● The consultation of the current chats
● Sending a private message to an agent

Agent supervision is accessible from all media: PCs, tablets and smartphones.

Measure your return on investment (ROI)

Your agents’s performances

Follow the performance of your agents (reply rate, missed chats, average time of a chat). Each agent has a unique email and password to identify the best agents.

Sales statistics

By placing a tag on the payment confirmation page, track sales generated up to 30 days after chat. Measure the conversion rate and the turnover achieved thanks to the live chat.

Export of leads

Access the list of leads filled in by your agents and measure the conversion rate into leads. Via the export function in CSV, reinject the data into your CRM for an optimal follow-up of the generated leads.

Chat history

Access all your chat history and follow each agent’s exchanges. The history is also available in the visitor form for online users who have already traded with an agent.

Satisfaction rate

At the end of each conversation, you can decide to send a feedback form to your client. The answers to the questionnaire are accessible from the backoffice.

Data import

Import your third party data into Target First (eg connected customer, customer from an Adwords campaign, IP linked to a social entity …). The information goes directly into the visitor’s profile.