Responsibilities (not limited to): - Respond to Trust & Security related emails, phone calls and other requests within defined service levels - Review new and existing advertisements for suspicious, substandard or other outlier attributes - Review and process fraud alerts within defined service levels - Effectively identify outlier behavior and incidents by performing relevant researches and analysis using Trust and Security tools - Report incidents to Trust & Security Management in accordance with our policy - Suggest new or enhanced policy and procedures which enhance effectiveness of teams and reduce risk levels - Review and understand detailed documentation on all policies and procedures - Become professional user of all Trust & Security systems including but not limited to our internal fraud detection system - Provide regular feedback to Global Trust & Security Management team relating to bugs, issues and feature enhancements

Candidate Profile: - Strong verbal and written communication skills - A passion for quality and consistency - The ability to professionally handle customer escalations- Strong attention to detail - The ability to complete thorough research in a timely manner - The flexibility to refocus energy and multi-task as priorities require - A commitment to creating/maintaining a fair and honest marketplace and ensuring truth in advertising

Qualifications: - 4 Year College Degree or 4 Year On the Job Equivalent - 2 years of experience in Customer Support, Risk Management or Fraud Investigation- 1 year minimum investigative experience or 4-year degree in Criminal Justice, Fraud Management or related field-Self-starter, must be able to work with minimum supervision- Business support software application experience such as MS Office (Word, Excel, Visio, PowerPoint)- Multi-lingual a plus- Excellent verbal and written communication skills - Must work well with others and be comfortable working on a global team