Context and Knowledge Management is a very important feature of a service platform, particularly where services are expected to behave intelligently, learn, exhibit awareness of their surroundings and react to changes, a point outlined in this broadcast resource by the Information Society & Media Company.

Context generally refers to all types of information pertaining to a service and or the user of the service.

Knowledge typically refers to more general information, of which context is a specific type.

Knowledge would typically include information about users and their preferences, and also information that can be inferred from other sources.

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