Henry in Thornhill

5 Reviews

Reviews

It was weekend when I called. Steve called back Monday morning promptly as his voicemail suggested. He did an initial assessment over the phone. He later called back with an estimate range and showed up the same day with the required part. During the visit, I felt well-informed and gained a better understanding how fridge operates, and therefore the possible reason causing the symptom. It has been one week after replacing the identified component and the symptom did not come back since.

This Metro Roofing Inc is actually Ajax-based. They re-shingled my roof back in 1998; no complaint on workmanship. Fast forward to 2012, their pricing is still very competitive. Tony (owner) is by no means pushy, answered my questions to the point and trailed with a highly detailed proposal on the scope of work ( by email ). The work is done on time and with no hidden extra cost. However, even with the tarps laid around the house, I still picked up handful of nails around the house; room for improvement here. Over the duration of the project, Tony responded to my emails and phone calls in a timely fashion.

Henry was the third repeat customer we at Metro Roofing had this month. We try our very best to contain the debris with placement of bin, covering the lawn with tarps and dragging the lawn with a magnet when we are done. Unfortunately sometimes the magnet does not always pick up the ones we cant see. Good to know so we can improve on this in the future.

When I make the inquiry with the reception, I get the impression it is a time consuming task and it is not included in the standard A/C tune-up. Turn out the tech just open the cover and spray some foam-based solvent on the coil and basically nothing else. I think they really should revise the pricing to reflect the amount of work performed here. Or else this should be included in the standard tune-up which I also had them done for me on the same visit.

They responded to fix a bursted pipe within 4 hours on Dec 31st.
There was a $99 on-site charge which was waived when the actual repair service is performed. The initial job was $400. But since the guy was already on-site. He did two other similar task for half the price. So I ended up paying $800 for 3 spots.