Verizon customer service not so good at math

It's difficult to know where to begin in providing commentary on this conversation that purports to be a conversation between a Verizon customer and the company's representatives.

Note: I found this video on FailBlog.org and cannot speak to the authenticity of the clip -- although given my experiences with Verizon, it certainly wouldn't surprise me if it's real. The company ranked eighth on MSN's Customer Service Hall of Shame for 2007.