Shipping Policy

Basic Shipping Info: It is very rare for us to be “Out of Stock” on any of the items listed in our website or product catalogs. However, please allow up to two days for order processing as we make all of our products to order. (A Customer Service Representative will contact you if there will be any delay with your order).

The following is a basic guideline to our standard shipping timetable:

Orders placed on any business day will be shipped within 48 to 96 working hours based on the location & availability. Once order placed our customer care executive will confirm the order.

Delivery time will be confirmed by our delivery department according to the customer availability.

The delivery times noted above are approximations. They are not meant to guarantee arrival time of your packages, but to use as a guide.

All orders require a correct and complete shipping address. In the event that packages are returned to us due to insufficient address, You will be contacted for clarification of the shipping address and the order will be subject to additional shipping charges if applicable.

When filling out your address information, please be as complete as possible. DO NOT use abbreviations. Please also do not use dashes or spaces if your address does not require them. Our shipping system verifies addresses. If you have any concerns about your address once you’ve submitted your order, please send us an e-mail or give us a call as soon as you can so that we can make sure that it is corrected by the time the package is ready to be shipped.

All Air Freight and orders require both a correct and complete shipping address, along with a valid telephone number. Carriers will impose a return service charge for any incorrect or incomplete shipping addresses. This charge will be passed on to our customers if we find that they neglected to provide complete shipping information.

Please be aware that we require a valid recipient phone number to be listed on the shipping label in order for the carrier to contact you in case there are delivery problems

Important Notice: Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the rare case in which your shipment is confiscated, Our Company and affiliates accept no financial responsibility, and therefore will not offer any refunds for your order. Additionally, Our Company and affiliates are not responsible for packages once they have left our shipping facility. Refunds or replacements will not be granted for errors due to buyer’s negligence. Also we are not responsible for any damages caused by the courier services.