Alemba Rapid Start

Agile – a fresh approach to service delivery

Alemba’s delivery methodology is based on Agile software development practices, and takes an iterative approach to solution configuration by using regular feedback intervals. As a result, customer needs and expectations are repeatedly fed back into the solution cycle and the risk of failing to meet business requirements is mitigated.

This approach is made possible by maximizing the flexibility of Alemba’s highly configurable software, which does not require custom development (i.e. code development, file configuration or scripting) to meet custom business requirements.

Each project, be it a new implementation or the implementation of a new process, is required to follow the same core steps. An appropriate level of project governance is performed to deliver a high quality, understood and successful project outcome, and is outcomes are achieved based on current priorities and criticality to your business.

Under this approach, the next process can begin as soon as there are resources available, without the need to wait until the previous process has completed. This speeds up project results as resources are continually engaged, and prevents blockages or complicated sign-offs.

A best-practice Solution Model – Alemba Rapid Start

With Alemba Rapid Start, Alemba has created a set of pre-built Service Management processes, and matched system settings, that provide a ‘ready-to-go’ system that is fine-tuned to match your needs. This reduces ‘time-to-value’, delivery risk and cost.

Alemba offers 3 solution delivery options:

Rapid Start

A turnkey solution, including pre-built best practice processes and settings

Fastest time-to-value results

Hybrid

A turnkey solution, including pre-built best practice processes and settings

Overlay the best practice process with customer-specific requirements for a custom solution

Slower time-to-value results

Bespoke

Requires process consulting and mapping view to design and implement a process. This approach is aimed at processes, for example, a new supermarket product line request, which require specific business requirements input to define a solution.

Slowest time-to-value results

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About Alemba

Alemba develops vFire, an Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality. Backed by a quarter of a century of heritage, Alemba’s specialist Service Management software is trusted by a large number of Enterprise-scale organizations across the globe.

With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organization. Alemba can assist with every aspect of your Service Management needs, from software implementations to maintenance and support, training and upgrades.