205 Customer Ratings

31 Customer Reviews

The rental has gone very smoothly. The staff was very courteous and helpful, and I liked being able to access my unit at any hour of the day (or night)

Staff

4.7

Cleanliness

3.7

Expectations

4.0

Satisfaction

5.0

Recommend

4.0

4.8 out of 5 stars

By Barry

Syosset, NY

October 3, 2016

Employees were very helpful!

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Charles

Rochester, NY

September 20, 2016

You guys were ready for us to put our stuff in your storage really nice to let us rent the truck move our stuff in your storage

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Eric

Cincinnati, OH

August 23, 2016

Excellent Service

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Timothy

Hilton Head Island, SC

July 27, 2016

Rebecca more than met our expectations.
She demonstrated professionalism by quickly setting up our account and determining our needs before unpacking began and got us into the right size space.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Mary

Rochester, NY

June 23, 2016

I've used the self storage for two years and have been very satisfied each year

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Robert

Wellington, OH

April 23, 2016

Very nice and convenient location -

Staff

4.2

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.1 out of 5 stars

By Linda

Rochester, NY

March 24, 2016

There was a bunch of stuff on the floor, but was easy to get out. The light doesn't work and I have no way of getting up to change it. I don't know if that is my responsibility or yours. I can bring a light bulb if someone can change it for me

Staff

5.0

Cleanliness

3.3

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Vicky

Pittsford, NY

January 21, 2016

Very polite staff and informative.
Thank you !

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.2 out of 5 stars

By Lisa

Rochester, NY

December 25, 2015

Answered all questions and took time to discuss variety of options.

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.7 out of 5 stars

By lance

W. Henrietta, NY

November 19, 2015

I was extremely happy with the pricing, I accidentally closed my door wrong and it was noticed by the staff and I was called immediately.

Staff

5.0

Cleanliness

4.3

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

4.3 out of 5 stars

By Morgan

Chesapeake, VA

September 7, 2015

The only complaint that I had with my first time renting a storage unit was the pink stuff on top of the storage units got all over my things. it needs a cover or a whole wall over it.

Space I needed was available and the associate was extremely helpful and very polite

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Allison

Minneapolis, MN

June 25, 2015

We have been renting from you during summer and winter vacations for 5 years. We really appreciate your help throughout these years!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Stephen

North Branford, CT

May 26, 2015

You made the process very easy. As a college student, this was my first experience with a storage facility and I was very happy with my experience.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Kate

Rochester, NY

March 23, 2015

Shelvy was the best and made my experience with Uncle Bob's exceed my expectations.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Donna

Penfield, NY

March 23, 2015

You are so lucky to have Shelvy as your representative. She is one of the most helpful and pleasant people I have dealt with in a long time. Her customer service is superb and next time I need storage I will look forward to seeing her again. Thank you.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Marti

mpls, MN

February 24, 2015

My daughter is a college student in the area and she and her friends have been using Uncle Bob's Storage for four years. The employees there have all been very friendly and helpful.
They have stored everything from school supplies to cars and have never had any issues.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Rubin

Rochester, NY

January 6, 2015

Perfect

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Judith

Brighton, NY

September 23, 2014

Price was too high

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

1.9 out of 5 stars

By Timothy

Henrietta, NY

August 25, 2014

Servive want quick and easy as promised had to wait 2 hrs to get a space that waa already promised as well as a truck that was already promised. Very aggervated to have to.deal with making the move harder than it needed to be

Staff

3.0

Cleanliness

3.7

Expectations

1.0

Satisfaction

1.0

Recommend

1.0

5.0 out of 5 stars

By David

Vineyard Haven, MA

July 17, 2014

Easy experience

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.8 out of 5 stars

By Richard

Rochester, NY

May 28, 2014

very courtious and profesonal

Staff

4.0

Cleanliness

4.0

Expectations

3.0

Satisfaction

4.0

Recommend

4.0

4.6 out of 5 stars

By Matt

Rochester, NY

February 25, 2014

In and out with all of the information I needed; pallets already in the unit; manager swept it while I was off loading the truck; arranged for me to get a truck from another nearby location because theirs was in use.

Staff

4.8

Cleanliness

4.3

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By ruth

portland, NY

February 25, 2014

everything was already he help with all our needs and explained everything clearly

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Molly

Rochester, NY

January 16, 2014

Very friendly, & helpful

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Carrie

Depew, NY

January 6, 2014

Everyone has been extremely helpful

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.1 out of 5 stars

By Barbara

W. Henrietta, NY

December 5, 2013

They were helpful and quick.

Staff

4.0

Cleanliness

3.7

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Ann

Henrietta, NY

November 25, 2013

Once when leaving my storage unit I didn't slide the latch over, an employee called me and let me know that the unit was all the way locked because of this. I was very impressed that they called and let me know

Staff

4.5

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

24 Hour Access

Even when our office is closed, you can access your space! This store offers 24 hour access. You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

40' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 40' moving trucks.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Rochester

The four seasons Rochester experiences keep your recreational gear in steady rotation. Uncle Bob's storage facility near the corner of Ridgeland Road and Jefferson Road can help keep your space clutter free when the seasons change. With 24-hour access to your storage unit and a convenient location near the 390, it's easy to grab your equipment for an end of season ski run or bike ride. Find our self storage center across the street from the Frontier Commons shopping center.

Serving the Communities of:

East Rochester, Henrietta, and Scottsville
14618, 14620, 14467

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!