Delivery Information

When we have the pleasure of speaking to our customers about what’s most important to them, delivery times and the safety of their purchase are usually the first two things that are mentioned. With that in mind, we have gone above and beyond in those areas.

All orders that we ship to our customers are sent via UPS, Royal Mail or ParcelForce, three of the most respected and reliable names in logistics. Which carrier is used will be defined by the destination of the package, the value of its contents (due to insurance coverage) and various other factors. Below is a table that defines estimated delivery times and the carrier that we would usually ship with, when a domestic (mainland) order matches that criteria. You should only use this information as a guide and bare in mind that we do usually outperform these delivery times.

Value

Carrier

Service Estimated

Delivery Time

Cost

£0.00 – £15.00

Royal Mail

48hrs - Signed

2-5 Days

FREE

£15.00 +

Royal Mail

48hrs - Signed

2-5 Days

FREE

Any

Royal Mail

Special Delivery

Next Day (before 1pm)

£8.99

Any

UPS International

Varies

Various

Depends on country

Channel Islands & Scottish Highlands

Depending on the location and the item ordered, we may ask customers from the Channel Islands & Scottish Highlands to contribute towards the cost of shipping during the checkout process. We would also ask them to allow for an additional 24-48 hours for delivery, against the time scales given above. These delays and additional costs are due to the infrastructure and delivery limited services that come into play with all carriers when it comes to deliveries in these regions and is entirely outside of our control.

If you would like to discuss delivery options in more and expected delivery times for your specific location in more detail then please do not hesitate to contact us on 0800 888 6497.

International

Due to the nature of international shipments, we are unable to provide accurate estimations for international deliveries. However, we would like to reassure customers that we do use premium shipping services for all international shipments, ensuring the fastest possible delivery times. It should be noted that, due to the high cost of these services, we are unable to offer free shipping to customers outside of the United Kingdom. For that reason, we would ask that particular attention is paid to the cost of shipping during the checkout process.

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