Support

Glencoe can provide even more comprehensive levels of support. Installation, software and system architecture support as well as performance tuning and monitoring are all covered. We can even run your licensed OMERO application on our servers.

The best part of being covered by Glencoe Software? We will deploy the latest bug fixes and product enhancements as they are made available. The latest version is always covered.

On Premise:System Installation

We offer seamless, scalable, customized and validated installation by our expert team. This saves you time and gives you the added assurance that installation will go smoothly. We’ll get it right the first time.

Hosted Solutions:System Management & Monitoring

If you would prefer Glencoe to handle all the details, we can do that as well! We offer easy, hassle-free, unified management of your system. We’ve got you covered should a problem arise. Automated updates, 24/7 monitoring and server performance verification round out the package. This will save you - and your staff - time and allow everyone to focus on what they do best.

Performance Improvements& Bug Fixes

At Glencoe Software, our dedicated Support Team is committed to identifying, developing and delivering solutions to continually improve performance. We also endeavor to bring you the most immediate updates and bug fixes as they are made available. This means faster, prioritized fixes for you and the added bonus of a higher quality software experience in your environment.

Security Support

Security is essential to any organization. Our team will make sure you have the proper configuration for your security profile and facilitate the timely deployment of any security fixes.

Why Choose Glencoe Software?

We are Known for Support

Customized, expert services and support are at your fingertips. We can provide scalable planning, testing, deployment, maintenance and upgrade services.

Customized Modular Products

Flexibility is key. Glencoe will do everything we can to help you choose the exact products that best address your needs today, all the while considering future scalability.

Dedicated Support Team

Glencoe customers rave about our dedicated support team who go the extra mile to keep the software optimized and provide timely updates. They do everything they can to ensure quick response times and fast resolutions.

About Us

Glencoe Software is committed to the delivery of innovative, scalable, easy-to-use scientific image data solutions for our clients. We make the viewing, sharing, analysis and management of large sets of images and metadata easy and accessible to everyone in your team or organization.

Our products are utilized in several world-leading academic labs, biotechs, pharmas, and support data publication in some of the largest publishers in the world. We combine world-beating technology and expertise with dedicated, reliable customer support.