"Average Rooms"

4

Marilyn T, Kerrville, Texas
23/10/2018

The employees at this hotel are very nice and helpful.The rooms are average, but was told they would be remodleing this hotelearly next year.It is close to I-83 and the PA Turnpike.They could use more parking.If your room is on the backside you hear the road traffic.

"Hotel is run down."

2

melisa776, New York City, New York
24/09/2018

Staff is the only reason the hotel is open. Breakfast was great. The servers are friendly and professional. Guest room was not cleaned properly. Carpet was dirty and old. The room had a water damage smell.

BestWesternHotels, Corporate at Best Western Plus New Cumberland Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

Our family stayed here while visiting our daughter at Messiah College. The room looked like it was very newly renovated and was very clean. The beds were VERY comfortable. We checked in late and were tired. Jo at the front desk was friendly, and very helpful. We were thankful to have a pullout couch and a rollaway for a small fee. Everyone had their own bed as desired. Krista, was also helpful in the breakfast room. Coffee bar and Cucumber water in thed lobby was a nice touch. I highly recommend the property it was a good value for the price.

"Needs work"

4

137kaylan, Gillett, Pennsylvania
16/09/2018

My mother and I when to Hershey to see the RV show, we looked a room because we know we would be tired after walking all day. We booked a king size bed because it was cheaper then 2 queen size bed. The rooms could use some work, you can tell they started to up date but they aren't done. The bed spread had dried white paint on it, to the truth we were too tired to care, the staff was very nice. We asked for another blanket and more shampoo and the brought it right away once we checked it, the breakfast was very good and the coffee was great! If I was in the area again and had to stay down there I would stay there again.

"Disappointed "

3

887valoriec, Easley, South Carolina
06/09/2018

We were disappointed that this hotel was classified as a Plus for Best Western. The employees were nice enough, but not overly. The rooms displayed quite shoddy workmanship. If they were remodeled for improvements, they fell short in the bathrooms especially. The tile/granite caulking/finishing and woodworking were clearly done by an amateur, or someone who cared nothing about doing the job correctly. Someone else posted an example photo of the door jamb...take a look.

"Terrible Housekeeping"

2

Eskot, Seattle
03/09/2018

We chose this location as we had several days in the are and wanted a larger room. This was a mistake.
While it seems the management is trying to provide good service, housekeeping is terrible. Our bathroom was dirty at check-in and was never cleaned in our three days there. Only one day did we get clean towels, and only one day did they make the bed ... and these were on different days. Yes, when we went to the front desk to complain, get towels, etc., they were responsive and helpful, but at some point they will need to address the actual problem instead of just troubleshooting complaints.
I would suggest staying somewhere else.

"Completely dissatisfied with housekeeping during my stay"

2

02/09/2018

A complete and total re hall of your housekeeping staff needs to be done. While I was told one girl was fired in regards to not changing bed wetted sheets (apparently this was not the first problem the hotel had with her) I was not satisfied with the rest of the days we were there either.Checked in Tuesday night.Wednesday- no house keeping at allThursday - asked for sheets to be changed and bed to be sanitized because of a bed wet. Sheets were not changed, other beds in room were not made. Dirty towels were re hung and there was no replacement of toilet paper or spare roll left in bathroom. So I had to change sheets at 11pm at night with 3 tired kids in the room. After having to go downstairs and request toilet paper because there wasn't enough for us to use.Friday - one bed made, other bed was told they couldn't make due to bed rails on bed ( claimed they were "personal items") couch bed had comforter pulled up and tucked in, but sheet was still crumbled underneath at foot of bed.At that point I was glad we left on Saturday. Unfortunately I think we will be looking for a different hotel to stay at for our family vacation next year.All this aggravation and I was only given a $20 discount on my bill. Not enough in my opinion to keep me as a customer.AND - I wouldn't be surprised if the bed still hasn't been sanitized. Disgusting. Makes me think hot only about this hotel but all hotels overall.

"Do not stay here"

1

21/08/2018

When we arrived here for a hockey tournament, our room had hair on the sheets, glitter on the sheets, stains on the mirror and a humid, foul smelling aroma due to the ac being shut off. Our neighbors room was unkept as well. Another one of our friends that stayed woke up with bed bug bites all over his body!!!! Do not stay here!!! Book the Sheraton in Harrisburg a few miles away!

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Mr. O'Hara,
Again, I apologize for the level of service and cleanliness of the room during your stay. I appreciate the fact that you allowed me to completely refund you for your troubles, as I agreed, things were not up to our standards. This review states that a friend in a separate room awoke with bites, however in our conversations and your emails, you stated that your son awoke with bites. As you know, after receiving the service report, that there was absolutely no pest activity in either room.
We hope you enjoyed your time in Harrisburg and found your accommodations elsewhere acceptable. We wish your hockey team many wins in the upcoming season!

"Not a bad stay"

3

markoZ4093ZE, Baltimore, United States
13/08/2018

This is our second time staying at this hotel. We have been here both times to be in town for a soccer tournament. Both times we had weird issues with our room. Last year, we were given (and walked into) a room that was still in use! We were upgraded for our inconvenience. This year the bathroom did not look fully clean (hair on floor) and when we went to get in our beds that evening there were no top sheets on the beds. We called the front desk who promptly brought them up to us. For the price of the room, we would stay again. Employees are friendly.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to review your recent and we appreciate your patience and continued patronage as we get "the mix just right!" We hope to see you again for future tournaments!

"Worst Experience"

1

maeflyer, Salem, New Hampshire
07/08/2018

Room was filthy. Was told maid was lazy and didnt like to vacuum, then she didnt clean our room, just emptied the trash once over a 3 day stay. Managers solution when I told her this was to offer me a free stay when I live 8 hours away....

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
I'm sorry to hear that you had bad experience at our hotel. I appreciate your feedback as we continue to improve and remodel.

"Horrible experience!"

1

rkbabcock311, Fishers, Indiana
05/08/2018

I would not recommend this hotel to anyone! Our overnight stay was a nightmare! The floor in the room had trash on it, obviously hadn't been swept. The beds had obviously just been remade after the last guest, dirty sheets and all. There was one towel in the bathroom. No liners in the trash cans, half a roll of toilet paper and the Kleenex box was empty. The front desk said they would have housekeeping get us towels and change sheets. Came back an hour and a half later, and nothing had been done. We had to change our own sheets, and they had no towels! They said towels were in the dryer and they would bring us some. They never brought them. Went to the desk the next morning and was told again no towels! So our family of 4 had to all use the same towel so we could clean up and get out of that dump! Also, vending machines were almost empty. Thank goodness for the Speedway next door so we could get a bottle of water to drink. I have never had a worse experience at a hotel ever!

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 717-774-4440.

"DO NOT RECCOMEND!"

1

daharpo, Cambridge, Canada
18/07/2018

We were supposed to have a suite, no chair, no microwave and the room stunk! There was a deodorizer We complained were given a card to check out another room and told if we took it leave the card in the old room. When we took the card back to the desk it was "you took the other room ok" The new room had 1 garbage can, plugs in washroom did not work, no laundry bag. Soap was still in the shower, and a bobby pin on the floor by TV still there Sunday when we left. Left Friday morning for Carisle. Came back late afternoon new towels, bed made, not sure if it was vacuumed as the bobby pin was still there. Left Saturday morning when we came back the room had not been touched. Sitting in the room Sunday morning they knock about 9:00 to clean room! Tried to sign on to their site since arriving Thursday "unsafe connection do not recommend" Decided to use the public computer before leaving Sunday, one had a note not working, the other was a black screen. Asked the girl at the desk who really didn't seem to care replied I don't use those I use this one so don't know anything about them. We were very disappointed that this represents Best Western.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 717-774-4440.

"Worst Experience Ever"

1

MargaritaTravels, Pennsylvania
14/07/2018

First off, I am a flexible traveler and appreciate that hotels are all different and that when you pay a lower price - you have to be even more flexible. I hold the line on cleanliness and noise.
This hotel is the worst. The person who checked me in wore a filthy BW sweater. Could not care less about checking me in. I got to my room and the carpet was filthy, the bed sheets not clean- I demanded new sheets, which was an ordeal to get.
Loud music was playing in the lobby and stairwell.
I cut my 5 day reservation short and checked out the next morning.
Never going back.

"Do not reccomend"

1

WhiteWV, Lindside, West Virginia
11/07/2018

Room was dirty, no linens, towels, etc. Breakfast was a joke. Only two hot items which were ham and eggs. The eggs had no flavor. We had to ask for everything towels, blankets, and for the room to be cleaned and it never was! Was afraid to sleep on the bed (had black hair on it). Watched outsiders (not guest) get out of there car and sneak into the pool (door had been left open with a rock by a worker). We paid way too much to be treated this way. I do not recommend.

"Major Disappointment"

1

08/06/2018

I came in for a 3 day conference at the Clarion next door, and although many attendees were staying there I opted for the best western plus after I had a phone conversation with Leah at the front desk. I have a autoimmune related illness that I am working on healing from and I needed to confirm that I would be able to get a room that was clean, smoke free, and that would be vacuumed daily while I was a guest as not to contribute to my allergies. I was told it wouldn't be a problem and both leah and Destiny (Who helped me check in) were super helpful. The room was not totally clean but wasn't too bad. When I came back after a LONG first day- ready to sleep- came to a room that had not been cleaned AT ALL. They move me to another room (and although I was exhausted I had to pack all my stuff up and move it) so imagine my frustration when the second room had bedsheets that hadn't been changed from the previous guest ??. The second room was much dirtier than the first also. I was so disappointed with the lack of follow through on what was promised. I know I won't stay at this location again, and I regret trusting the BW brand. If you don't mind DIRTY rooms, lazy housekeeping staff and other travel issues than you are fine.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to offer feedback on your recent stay. First, allow me to sincerely apologize for the issues that arose during your stay. I know that Gene spoke with you and compensated you for your stay. That is absolutely not the precedent or level of service we provide, and again, we apologize.

"I Want To Give Five Stars, But I Can't"

3

girlygirl243, Williamsport, Pennsylvania
06/06/2018

My daughter and I stayed in a room with two queen beds for one night late May 2018. There are a lot of wonderful aspects to the hotel. The included breakfast was delicious. The room was cleaned and spacious. The flavored water in the lobby, as well as coffee, was delightful. There is a pool and spa. The front desk clerk was friendly and helpful. And, the rate of $85 was, in my opinion, reasonable. With so much to like about this hotel, I wish I could give it five stars. But, I can't . . . There are serious problems.
The first problem occurred when my daughter and I returned to our room after dinner. The door was not closed. Odd. I thought that my daughter had forgotten to close the door and dismissed it. The next time we left the room, I noticed that you had to actively close the door, holding the handle the whole time for the door to close. I thought it was just a problem with our room. However, upon returning to the room another time, I thought the room with the open door was our room. It belonged to the neighboring room . . . wide open door, with the occupants' luggage and other personal belongings scattered throughout the room, completely unsecured. The occupants were not there and did not know their door was open.
I took a nap and woke up so sore I could barely move. I thought that I had just slept in a strange position and dismissed it. However, in the middle of the night, I woke up in pain. It was the bed. In my life, I have never slept in a bed so uncomfortable. I am not a bed diva. But, the bed was so uncomfortable I literally slept on the floor.
So, in conclusion, I can't recommend this hotel, although I really want to recommend it.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
girlygirl,
Thank you for taking the time to share your experience. I appreciate the wonderful comments, along with pointing out areas of opportunity. Without feedback like yours, we could not continue to strive for creating the best experiences for our guests! I have spoken with our housekeeping team about the severity of safety and security, and I want to let you know that we are in the process of upgrading our mattresses. I do hope you'll allow the chance to "wow" you in the future. Please don't hesitate to reach out to me directly for a return trip to our area!
Thanks again,
Katie

"Needs so more love"

3

J B, Harrisburg, Pennsylvania
01/06/2018

Ok my husband and I wanted to enjoy a nice and relaxing stay. This hotel has a lot of little issues.
1) The fireplace in the room is s beautiful setting but you need to have the stay come and turn it on. Once the pilot is out they have to come reset it which becomes annoying.
2) Ok this is a decent size hotel, I went to the front seat to ask for extra pillows and was told “they don't have extra pillows to spare”. I have never been to a hotel where they don't have enough pillows to give extra.
3) The light blew out I was told my the maintenance man that he will return to put it in. Never the less he never came back to change it.
4) Last but not least the management of the hotel allow children to run up and down the halls which is aggravating to listen to when you're trying to relax.
They just need to give this place some love and it would be a better place to stay.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
J B,
Thank you for your review of your recent stay with us! I have taken your issues directly to our engineering team and we are using these suggestions as a tool while we continually look to improve. I hope you will come back to visit in the near future so we can show you how great a stay with us can be!
Katie

"Service"

4

citygrrl01, New York City, New York
28/05/2018

Customers service help with locations of spa was great. Amber was helpful and brought more blankets to room. Room were clean. Kristin in charge of breakfast was awesome very helpful choices were good had stuff for everyone not like other hotels continental breakfast would come back again

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
citygirl,
Thank you for the wonderful feedback! I am so happy to share your compliments with our team! We hope you'll come stay with again soon!
Katie

"Room rate too high"

3

cnajjar, Newton, Massachusetts
27/05/2018

I have stayed at this location many times in the last 10 years. I don't know if it's new ownership or greed, they raised the rates over $30. Will be staying across the street next trip. Nice location close to a diner, but there are 4 other hotels nearby which are a better value.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
cnajjar,
Thank you for taking the time to review our hotel. We are proud to say that we've been under the same ownership for over 10 years, and appreciate your continued patronage. While other hotels around us may have a lower rate, they pale in comparison to our service, breakfast, indoor pool, and other amenities. I do hope you will give us another chance to prove that our hotel is the best in the area!
We hope to see you again soon,
Katie

"Great place - clean and friendly."

5

SueColorado, Boulder, CO
08/05/2018

This is a very clean, convenient and friendly hotel. The free breakfast was a little better than average with a wide variety of choices in hot and cold breakfast items. The breakfast room attendant was very friendly and helpful. The room was very clean and well tended. The front desk attendant was on duty all weekend long and was extremely efficient, friendly, and helpful. Great place to stay and reasonable price.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for choosing Best Western Plus and for the wonderful review! I look forward to sharing your comments with our team, especially our all-stars Gene (front desk) and Krista (breakfast) who always go above and beyond to serve our guests! We hope to see you again soon!

"No sleep due to multiple room problems... Ruined my day "

1

sanityassassin, Hartsville, South Carolina
06/05/2018

I stayed three nights. The first night was ok minus the weird smoke/incense smell on the third floor but it started raining the second night and the roof was leaking into my room with pieces of the ceiling falling down (this was at 1am).
The staff was accommodating and moved me to another room. It's not fun to pack up all of your things at 1am and unpack them again in case you were wondering.
Well the second room was warm and the AC would not come on. Rinse, lather, repeat and on to the third room. By the time I got unpacked again it was already 4 in the morning. I got a whopping hour and a half of sleep before I had to be awake which absolutely ruined the day.
At a minimum, I should have been comped a day... Really I would have expected being comped for two days after putting up with all of this nonsense. Didn't get anything yet but allegedly I'm receiving a measly 20% off my bill.
Would not recommend staying here at this time.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Mr. Dale,
My most sincere apologies for the trouble you had while staying with us. I just looked up your account and it appears you were refunded for Saturday nights stay. My apologies that this wasn't communicated, but we absolutely agree that you shouldn't be charged for that night! I assure you that this is not a typical occurrence here at Best Western Plus and I would appreciate an opportunity to prove how a great a stay can be, should you return to the Harrisburg/Hershey/York area. Please feel free to reach out to me directly at 717-774-4440.

"Just my opinion"

3

28/04/2018

Just my opinion. I stay in best westerns frequently and this one was the worst in years. It needs renovation quick.
No mini fridge. No microwave. Best westerns signatures. The carpet is badly worn and needs tp be replaced.
Although I will stay at best westerns again probably not this one.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
haynespk,
Thank you for taking time to review your recent stay. I will take your words under consideration as we plan to renovate and refresh the hotel! I hope you'll choose again for future stays to our area to see how far we have come! If you would like to call me personally to discuss your stay further, I would be happy to speak with you at 717-774-4440. Thanks again!

"Stayed for a Wedding"

4

tmb110, UNIONTOWN
26/04/2018

The hotel was clean and allows you to bring pets! This was a huge plus for us when we visited the area for a wedding. Our dog seemed to enjoy himself too. Plenty of parking and sniff area for the dog.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for choosing Best Western Plus for your overnight accommodations! I'm pleased to hear you enjoyed your stay and we hope to see you again soon!

"Wonderful for the price!"

4

Maggie M, Purcellville, Virginia
09/04/2018

The employees at the check-in desk were some of the nicest hotel employees I've ever met! I stay in best Westerns a lot because they are reliably satisfactory for the price, but this one seemed even better than normal.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for your kind words and continued patronage! We hope to see you again soon!

"Great place"

5

MRMJ7, Washington DC, District of Columbia
02/04/2018

This was a great place to stay while in PA. The staff is outstanding and hotel was spotless. Breakfast every morning was good. It is pet friendly as well. We would stay there again, we highly recommend.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to review our property! I will be sure to inform our team that you enjoyed your stay! We hope to see you when your travels bring you back to the Harrisburg/York area.

"No Snow Responseibility"

2

Y8450JPscottl, Etters, Pennsylvania
01/04/2018

I will not be staying at this hotel in the future. This location is not concerned with the safety of it's guests. Any hotel that does not do any treatments to make sure their guests can get to their vehicle with out slipping and falling is not a safe place to saty

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
My apologies. I assure you that our snow removal company visited us 4 times during that snow storm, but I will be sure to discuss with them the quality of the job done. Thank you for choosing Best Western Plus. Our guests safety is absolutely our #1 priority and I will use your experience to ensure improvement for the next snow.

"Eh. Ok."

3

25/03/2018

The hotel staff was friendly and accommodating. The room was clean, but the bathroom could use a deep scrubbing. The AC didn't work. The room temperature remainded at 77. The fridge was off when I got there. I had to adjust the temp after realizing my food was not cool. The card reader for the door was broken. The front desk clerk had to keep letting me in with the master key. I probably will find another place to stay on my next visit.

Katie A, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to share your experience. My most sincere apologies that we fell short on accommodating you. I assure you that guest satisfaction and relaxation is of our utmost concern, and it sounds like we fell short. As the new manager, I am continuing to make improvements with our hotel and staff and will use your constructive criticism to help put new systems in place. Please come back and try our hotel again, so that I may prove to you how wonderful a stay with us can be!

"Nightmare visit"

2

12/03/2018

I made reservations for five days to stay at Best Western Plus in New Cumberland, Pa. The first night was fine and then upon returning to my room on the second night I found that my bed was partially made and someone had been sitting on my bed with as though watching TV. I called the front desk and they moved me to another room. While take a shower in this room the curtain rod fell off the way, shower curtain on the floor, and water all over the floor. I was then moved to a third room and before I could unpack the front desk person checked the room and found that the bathroom had not been cleaned. I am now moved to my fourth room which seemed okay. I went out to dinner and upon returning I noticed a chemical smell and, once again, called the front desk. The person at the front desk noticed the smell immediately. We discussed what to do and I decided to stay in the room. Around 11:30 pm the smell became so strong that I packed my bags and left the hotel. I called the Corporate office of Best Western Plus and was offered free stays which I refused because of my bad experiences already. The next day I returned to the hotel and spoke to the manager who blamed all he problems that occurred on their computer program that does not update properly and on sloppy housekeeping. No other apologies were made. They charged me for one night stay. Because of this experience I will never stay at a Best Western facility anywhere. I spent my partial night at Holiday Inn Express and told the of my "nightmare visit" and they told me that Best Western Plus was given a higher rating then them for the area. I have no idea why that would be. Holiday Inn Express was an excellent hotel with may more amenities available.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 717-774-4440.

"Nice place"

4

100Leoni, Pennsylvania
01/03/2018

I stay here regularly and the room is always clean and the hotel staff friendly. I recommend this place to anyone that is staying in the area. It's also very convenient, right off of the highway and a good launching point to explore Harrisburg.

"Last minute stay due to ICE STORM"

4

Barb525, New Cumberland, Pennsylvania
20/02/2018

The place is easy to get to, close to the highway. I checked in around 8pm, we had an ice storm earlier that day and getting home was not an option. The clerk was very friendly, check in could of been a little quicker, but was adequate. I asked about handicapped parking and was told where the spots where at, They could of done a better job in cleaning the parking lot. If someone would of been in a wheelchair they may have had issues. I got my stuff and headed into the hotel, took the elevator to the second floor and walked down to my room. First issue is the key card would not work, so I drag all my stuff back down the reception area. The clerk told me the door must need reprogrammed,but they couldn't do it. I asked if they had another room like I booked which they did not, he was kind of enough to let me in the room with a key, was kind of a pain but okay. I get settled in the room and turn the heat on it was chilly in the room. I needed to get some dinner, so I proceeded to put my cold stuff in the fridge, the fridge was warm but I thought maybe it had be off, so I turned the thermostat up. I called and ordered my food, went and picked it up, had the clerk let me back in my room again. I ate my dinner and watched some TV, while doing schoolwork on my laptop, the Wifi worked great. I had a Jacuzzi suite, so decided I was going to take a nice long hot bath. I checked the fridge again, still not cold, so I turned all the way off and back on thought maybe it needed reset, still nothing, I unplugged it and tried again, still nothing. So I just did without it. I set the thermostat again because it was still a little chilly in the room, I had to turn it to on to keep it running or it would shut off. After this I ran the water int eh Jacuzzi, got in and relaxed for about 30 minutes. It was a little hard to get in and out of but was worth it. the bed was nice and comfortable, the room was a nice size and clean. The next morning when I did check, I spoke to the GM and explained my issues. They GM and clear where very friendly and gave me a discount off the room due to the inconveniences. I would recommend staying here and they would of got a higher rating if not for the little issues.

"EXCELLENT"

5

224dorothyh, Baltimore, United States
12/01/2018

Staff was amazingly accommodating! They were great friendly clean best experience ever at a hotel highly recommend!!! Great environment tons of extras let us chick in early and check out late pool room was clean and the kids had a blast wish I knew the name of the mepployee who ran breakfast she was amazing!

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for your feedback! We are very proud of our staff that goes out of their way to make our guests stay memorable. We look forward to your next visit!

"The reception is very high decorate, Hot water perfect"

3

04/01/2018

We spent one night waiting for the snowstorm to end to continue on our way to Ottawa, the stay was enjoyable, breakfast was good, Not microwave on the Room, hot water was very good, Room to the highway side are noisy but after you sleep are ok.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for your feedback regarding your stay! We're glad you enjoyed your unexpected stop here. We hope you will pay us another visit soon!

"Fine hotel for the price"

4

laurelie, Pelham, Canada
01/01/2018

Looked for a decent price hotel for a quick one night stop on way to Florida.
Pros....all staff very friendly and helpful, King room was very large and clean, breakfast lots of variety, nice tea and coffee machine in lobby with hot chocolate too. Very easy to find off the I-83
Cons......found bed to be to firm ( and I like firm beds ) plus they do not use mattress covers so the sheets slipped off during the night and we found ourselves sleeping on the bare mattress also no night light so bring one from home as room was very dark.

"Excellent Budget Hotel"

5

Alatten, Baltimore, Maryland
31/12/2017

I really loved this hotel. I took the family to Hershey Park Candyland and needed a budget hotel that would sleep 6 people. The hotel is conveniently located directly off of I-83. The room has 2 queen beds and a couch bed. I loved the spa tub. The kids loved the pool and fitness room. TV had tons of channels. Lime water, coffee, hot chocolate,and a microwave are conveniently available in the lobby at all times. The breakfast was delicious. The staff was very nice and helped us out with anything that we asked for. I would stay here again when traveling in the Hershey/Harrisburg area.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for your feedback regarding your stay. We're happy you enjoyed it! We look forward to your next stay!

"Great place"

5

30/12/2017

Very clean and warming environment. Happily greeted by staff. Breakfast was outstanding with waffles eggs sausage bagels yogurt cereal etc. Would recommend. Breakfast staff was very friendly and helpful.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for your feedback. We're so happy to hear that you enjoyed your stay! Our staff is friendly and they take pride in their work. We look forward to your next visit!

"Enjoyable Stay"

5

967walterz, Lancaster, United States
29/12/2017

Front desk person was friendly and exuded Holiday Spirit. Pool was just right and clean. Breakfast was just right. Server keeping area clean and food replenished. Location near Turnpike Exit and convenient to Harrisburg area. Room clean and fresh.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank You for your feedback! We're glad you enjoyed your stay as well as your holiday. Thank you for choosing us and look forward to your next visit!

"Christmas visit"

5

27/12/2017

We stayed at other hotels in the immediate area and found Best Western to be the best. We recommended they add more ADA handles in the shower and other than that we enjoyed our stay. The staff from the front desk to the women who set up and worked the breakfast to those attending to our rooms were all very helpful and friendly.

"What happened to this place?"

2

08/12/2017

I stayed here for business about 9 months earlier and was pleased to find it was clean and the televisions were new with a full Direct TV package.
I decided to stay again for business... What the heck happened. The front desk staff were pleasant and the common areas were clean and orderly. The room was horrible. The walls and carpet were stained and extremely dirty. I used an extra blanket which was stored in a bag inside a drawer. The blanket was full of burn holes. There were police outside the hotel, responding to some sort of incident, on two of the evenings. When I came back to my room on the third evening after work the blanket was lying in the middle of the floor.

A3250AZchristine, Director of Sales at Best Western Plus New Cumberland Inn & Suites, responded to this review
Hello Ken H.,
We appreciate you taking the time to review our hotel. We are pleased to hear that you found the associates to be pleasant and common areas clean or orderly. We are not sure where we went wrong with your guestroom. We have made a lot of upgrades and changes at the hotel over the past few months for which we have heard nothing but praises about. Please accept our sincere apologize for what you experienced. While we continue to make improvements, please know that we take all comments seriously and the GM has personally looked into this.
If you come to the area again, please do not hesitate to try our hotel again to note the improvements we have made.
Thank you!
Christine

"Wonderful place!!"

5

ashleykG9103GZ, New Cumberland, Pennsylvania
27/11/2017

Staff was helpful and friendly! Room was great! Jacuzzi was wonderful! Breakfast smelled delicious and I will try it next time! Pool was very clean and relaxing! We are already looking forward to out next stay! Thank you very much!

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Dear Ashley,
Thank you for your feedback regarding your recent stay! We're happy you enjoyed your visit to our hotel. We hope you visit us again when you're in the area!

"Bathroom needs bleach"

3

920bethanyb, Atlanta, Georgia
31/10/2017

The caulk around bathtub needs soft scrub with bleach. The bed wasn't all the way made up when we arrived at 9pm. Check in staff great. Lady managing breakfast great. Room not that clean hair in sink.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
My deepest apologies that you had a bad experience at our hotel. I would like to say that I'm a new General Manager that just started about 3 months ago. I'm in the process of getting my rooms deep cleaned and renovated. I want to thank you for bringing this to my attention and I will be sure to get this issue worked out.. once again I apologize.

"Juccuzzi room with no juccuzzi"

3

Nikki2cold, Harrisburg, Pennsylvania
24/10/2017

No refund no sorry no next time that won't happen again. The service I was givin was nasty and the whole reason in chose that hotel was for the juccuzzi. I was highly upset and most likely won't stay there again

"Nice motel"

4

N1074GSjohns, Grand Junction, Colorado
23/10/2017

We have been staying at this same motel for a week in October for the last few years. It is clean and quiet, comfortable. Breakfast was decent as expected. The pool and hot tub looked nice but we did not use those.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
I want to say thank you for your kind words we really do appreciate them and are very pleased to hear that you have been coming back every year.

"It's clean, an OK place. it will be nice when redone."

3

mel790, mansfield, OH
22/10/2017

Management has made great strides to make a nice place to stay. We were able to check in early with no hassles. The room and hotel were clean and the breakfast was good. The fitness room is nice. The pool and hot tub were nice as well. Our room had just been painted so it's unfair to really judge it and the lack of pictures etc. The TV was larger and nice.. The furnishings are older, the carpet too BUT everything was clean- the beds were nice

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
We want to thank you for your kinds words and also want to apologize for the inconvenience for the recently painted room we are in the middle of renovations but we hope to have them all done soon.. My staff will be pleased to see this and there hard paying off. Thank you again have a wonderful day and a very happy holidays.

"One night in New Cumberland"

5

James L, Roanoke, Virginia
19/10/2017

The Best Western Plus was a great value, and the facilities were very good. The staff was exceptionally helpful. The breakfast was better than most. The Western omlette particularly. The recommendation for dinner was spot on. I'd stay here again.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
THANK YOU SO MUCH FOR YOUR KIND WORDS
My staff will be so glad to know that they made you happy with your stay. We try very hard to make all your stays with us as pleasant as we can, so we appreciate all good reviews. Again Thank you
Hope to see you in the future,
Have a wonderful day and holidays

"A nice night away"

4

W395XVdeniset, Pennsylvania
17/10/2017

My husband & I were looking for a night away from home. This was nice, quiet & romantic. Room was clean, front desk staff was accommodating. maybe a few repairs to room could be done, but otherwise a great trip

"My stay in New cumberland Pa."

4

Mike S, Aurora, Illinois, United States
12/10/2017

It was a good stay. Hotel is conveniently loated to attend to several activities in the Harrisburg Pa. area. Hotel staff was very friendly and helpful. The breakfast was great in the mornings. They gave and located places such as church and places with directions for me. Will stay again when in the area.

"Outdated rooms"

3

williamlH5594VV, New Cumberland, United States
09/10/2017

This is an average hotel at best. Bathrooms were outdated and mattresses were sub-standard for the weekend rates being charged. I had higher expectations for this hotel given the rates being charged for the weekend. I've stayed at much nicer hotels for the same rate or less. Exercise room is small and inadequately equipped. No issues with the support staff and general cleanliness. Hotel just Lobby and rooms just needs some updating. Lobby area should have a flat screen TV for guests who may arrive early and have to wait for their room to be ready.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
First I want to thank you for your input on our hotel. I have only been here for 3 months and I am doing all I can to make your stay and everyone else's the best I can. I hope you would give us another chance next year. We have put new mattresses in most of our rooms, we have started painting rooms and hallways. Also will be trying to update other things as well. Doing this will take some time but we hope to have done by the new summer season. I am however sad that your stay was not good.I hope we can do better next year. Again thank you for your response this is how we better our hotels.

"Easy!"

5

V503NGedwardb, Cleveland, Ohio
24/09/2017

Just a quick stay in the middle of a road trip. Everything was fast and easy. Location was perfect right off the highway. Check-in took less than 3-4 minutes and checking out took 30 seconds. Breakfast to go was good!

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to provide us feedback on your stay. We're glad you enjoyed your stay! Our team takes a great deal of pride in their work. Your comments have been shared with our staff. We look forward to another enjoyable visit from you soon!

"leisure stay"

2

Lawvet, Leeds, United Kingdom
19/09/2017

hotel location was ok, easy to get to Hershey and not far from Lancaster and the Amish sites. Staff friendly, breakfast was ok ish ( those awful sausages though, please America, they made be cheap but those sausages are terrible). ROOMS waaay too noisy, got two rather poor nights sleep.

BestWesternHotels, Corporate at Best Western Plus New Cumberland Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Older hotel"

3

retiredorange, Florida
08/09/2017

This is an OK place to stay. Rooms seem clean and quiet. The checkin staff was friendly. This is an older hotel and the furnishings seemed old. But we had a pleasant stay and a good night sleep and breakfast.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. Your feedback is very important to us. Our new management team is in the process of updating and refreshing our room décor. We invite to come visit us again and check out the changes!

"Another great stay"

5

jimmM4287BQ, West Chester
30/08/2017

I have stayed and reviewed this hotel before while attending Corvettes at Carlisle, and am once again impressed by the staff and facility. Check in under two minutes, room immaculate. Mattress seemed like new. Lobby, pool, breakfast room all terrific.
Ice machines, soda and snack machines all work perfectly. Pricing very competitive. Parking secure. Already made reservations for next year.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to give us feedback on our hotel. We're glad you enjoyed your stay and look forward to seeing you next year!

"Good accommodations"

4

L8511VEmichelem, Naugatuck, United States
30/08/2017

would give this hotel good ratings. went for car show weekend. will stay again next year. hotel has indoor pool & Jacuzzi & fitness center. Breakfast selection were ok, typical breakfast selections included with most hotels.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to give us feedback on your stay. We're glad you enjoyed your accommodations and look forward seeing you next year!

"Wonderful staff but housekeeping needs work"

3

Lori B, Indianapolis, Indiana
29/08/2017

Super friendly night clerk when we checked in. Was helpful on helping us find a place for dinner and for directions as well. The breakfast lady was super attentive and went and go things when they ran low. She was really sweet.
Have a great pool and hot tub. They brought down towels when I told them they were out.
The room had a smell to it. I found out later that they allow pets so that might be what the smell was but I don't know for sure.
The sofa bed had candy wrappers and various trash in it.
We stayed for 2 nights and the maid didn't come into our room to make the beds or tidy up. The hotel is old and dusty.
For the price we paid, it was a nice hotel.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
I am so sorry that you were not completely satisfied with your stay, I totally understand your discomfort. I will tell you that our housekeepers are not permitted to touch the beds or anything that has personal belongings on it. So that may have been the case but I will follow up with them to see why this happened. Also I do have to say that there was a pet policy here that pets were in all rooms but as a new General Manager I will be changing all that. We will be updating hotel everyday till all is up to date so please come back and give us another chance you will see a big change by next few monthshank you for your kind words and hope to see you again

"Will stay again"

4

kristinr467, Pittsburgh, Pennsylvania
27/08/2017

Hotel staff friendly! Shower was awesome, great water pressure! Beds comfortable and so were pillows. Enjoyed hot tub and pool! Breakfast was good. Standard waffles, eggs, sausage. Second day they had sausage and biscuits, made son happy

"Nice place to visit near Hershey"

5

Kathryn F, New Jersey, United States
27/08/2017

Great hotel! Manager was super pleasant and helpful with area information. Hotel clean. Variety of breakfast choices. Rooms were well lit, clean and spacious considering we had 5 people in our party. Hotel is right off interstate and is about 20 minutes from Hershey and 30 minutes from Lancaster.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you so much for your kind words We are so happy that you have a comfortable and delightful stay with us. It will only get better from here on new things to come so please come back again.
Thank You
Denise Young

"Visiting Hershey"

4

Cindy B, La Crosse, Wisconsin
23/08/2017

Friendly staff. Hotel was clean. Rooms were nice. Plenty of parking. Pool and hot tub. Hot breakfast with good variety. Conveniently located right off highway. Great value. Enjoyed our stay. Would stay again.

"College Drop Off"

3

jacksusanl, Alexandria
20/08/2017

The room we got was fine. Would have liked more outlets to plug in our electronics, but otherwise the room itself was fine. The hallway outside our room reeked of smoke, but it did not penetrate our room so I was happy about that. At one point my son held his breath to the elevator to avoid it. The carpet in the hallway was a mess due to someone spewing food related stuff all over the place. I did hope that it would have been cleaned up by the time we got to our room that evening but it looked like they just vacuumed over it. Still did not want to walk on it lest we get it all on our shoes and then into our room. Overall, though, we accomplished getting our son to school and we all slept okay. Bathroom was very clean. Not quite the experience I'm used to with Best Western, but next time I will stay at a Premier instead of a Plus.

Denise Y, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for completing the review your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 717-774-4440.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Denise
General Manager
Best Western Plus New Cumberland Inn & Suites

"Good Only for 1 Night at Best"

2

ralphr36, Jamaica
14/08/2017

You get what you pay for. It's manageable if you're only staying 1 night. Rooms and hallways smell of smoke from year's past. In need of new carpeting, paint and drapes to get rid of smell. Beds are not too comfortable but again price is right if only needing to stay one night.

BestWesternHotels, Hotel did not respond at Best Western Plus New Cumberland Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Stay was Ok"

3

markoZ4093ZE, Baltimore, United States
14/08/2017

We requested a 2 queen suite and the room we were given was still be occupied! When we went back to the front desk, we said we could get by with a smaller room, and they were able to give us a king suite instead for the same price. Towels were not plentiful. None at the pool, and when I asked (twice) at the front desk, I was told they were being laundered. All of them. Kinda weird for a hotel to not have any towels at the ready.

"Below Par"

2

Ralph R, East Islip, New York
14/08/2017

If your just looking for a place to crash, it's OK. Don't expect much. The hallways and rooms smelled of smoke. My guess is, they allowed smoking when the hotel was built, but have never changed the carpets and drapes, which just hold onto that musty smell.

BestWesternHotels, Corporate at Best Western Plus New Cumberland Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Hotel with problems"

2

Christopher S, St Louis, MO, United States
11/08/2017

The room had several problems. I reported one of them, the phone was flashing, I was told to disconnect it. The others I noticed when gathering my things to leave, towels on the top of the window curtain, or did not report, loose toilet seat. The hotel had a problem report card that I filled out and had my Grandson give to the desk clerk. He told me she glared at him.

"Convenient location, needs updating"

3

Q1600MWkarenm, London, Canada
05/08/2017

The hotel needs an update but was in a good location and the staff were friendly and helpful. There seems to be a problem with the door locks that should be addressed. We were unable to access our room after returning from breakfast and the front desk staff had to come and reprogram the lock.

"Excellent Inn"

5

Bruce B, Thompson's Station, United States
03/08/2017

We always try to use Best Western for all our hotel needs. Good value, good locations, nice rooms and service. You always know what you are going to get. It is nice to be recognized as a valuable customer with nice benefits.

"Nice property and location. "

4

MDmomofTwo, Cambridge, Maryland
01/08/2017

Easy access off I83, 15 min to Hersheypark and under 10 to downtown Harrisburg. Very clean, staff is exemplary. Gene at the front desk was on the ball with a couple of issues that arose including our door not opening several times - he had maintenance there to replace the lock battery very quickly.
Indoor pool and hot tub are a good temperature, and towels are generally provided. We had a situation with a group of baseball kids that totally took over one evening and made the pool and hot tub both unusable with constant shouting and very rowdy horseplay (they must've displaced 200 gal of water!) and then they left small ones unattended when we finally were able to get in the pool! I let Gene at the desk know and he went right down to check it out.
The gal who does breakfast is super as well- keeps the room and counters clean, is on the ball stocking food, and offers some different options each day. Plenty to choose from. She's sweet and makes guests feel welcome.
Housekeeping does a good job - hallways clean and entire property looks great. Rooms are very clean. Our tub was even cleaned during our stay each day, which often is not done at hotels. Towels are a good size and fluffy. Bed comfort was an issue as the mattresses can definitely use replacing, at least in our room. Squeaky and a bit saggy.
Biggest issue we had was that on Sunday after using the pool we had no hot water for showering before going out for the day, not fun with chlorine on us all! At check out the next day the clerk was basically like, "oh nobody else said anything sorry that sucks" but I was willing to overlook it since everything else was so nice there.
We enjoyed the property and location, and as we often are in the area we do plan to return.

"Cleanliness isn't their forte"

1

45bradk, Petersburgh, United States
23/07/2017

I was very disgusted with the housekeeping staff at this hotel I have stayed at other best westerns and this is by far the worst. We had housekeeping not empty our trash (which had breakfast plates and other items) the first day or two. The rugs were dirty and dingy. The bathroom floor wasn't ever cleaned. There were items that needed to be cleaned up under the sink counter that were never cleaned up during our entire stay. Also there aren't enough plugs or outlets for anyone, even a business person, to plug in their electronics. The door stuck terribly too. You had to push and pull really hard to get in or out. I am sad to say I will have to find another hotel or best western to stay out if I ever come that way again.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this survey.
We are sorry that we did not meet your expectations.
We have forwarded your concerns to the appropriate departments.
Please consider coming back to see our improvements.
Jeff W

"Amazing staff and a clean and peaceful environment."

5

22/07/2017

The staff was great and the hotel was clean. The breakfast was pretty great. It was extremely peaceful. The staff went out of their way to help us out and ask about our comfort and be a part of it. I would love to stay here again and feel right at home.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review about your recent stay at our property.
We are thrilled that you had a wonderful experience at our property.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Jeffrey W

"Excellent Stay"

5

19/07/2017

The hotel was extremely comfortable; however, the best part of the stay was the gentleman who checked us in upon arrival. The pool room was perfect, and the room exceeded our expectations. I highly recommend this location. The price was a little high for this area.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this survey about your recent stay at our property.
We are thrilled that you had a wonderful experience at our property.
Please tell all your friends and relatives about us.
We look forward to a return visit soon.
Jeffrey W

"Comfortable bed, spacious room"

4

Ruth B, Greenfield, New Hampshire
17/07/2017

While this hotel could use some updates, our room was great. The bed was super comfortable, the room was quiet and I slept great! Another plus was the shower. The bathroom itself could use some updates, but the shower pressure was perfect after a long tiring day. The staff was amazing as well. Would definitely stay there again

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this survey about your recent stay at our property.
We are thrilled that you had a wonderful time at our property.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Jeffrey W

"It just okay"

3

Bud F, Washington DC, District of Columbia
16/07/2017

Stayed here many times; shows no sign of improvement or upgrades. The staff is the only reason I keep returning to this motel, they to all they can to make my stay a good one. I stay in many Best Westerns, this one could be at the top if owners invested in the property.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank your for taking your time to submit this review about your recent stay at our property.
We will forward your concern to the owners.
Please come back for a return visit in the future.
Jeffrey W

"Great money saving option"

4

12/07/2017

We satyed for one week while in SE PA. The first night was rocky with out of control children on the third floor. The staff did so much to make the rest of our visit pleasant. The rest of the week was wonderful. Pros: high water pressure; plenty of hot water; adjustable shower heads; nice pool and hot tub; large rooms; great breakfast choices, the hot food changes daily; easy access from hwy 83; close to some yummy restaurants; very pleasant and helpful staff. Cons: exterior doors are not always secure; our room did not have a peep hole; they seem to utilize lean staffing, so asking for things is sometimes you going to get them.. this is not a big problem because the hotel is small enough and the walk to front desk is short. Overall a great experience, we would probably choose this site again.
Thank you to all the staff for making our 'stress free vacation' stress free!

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that we met your expectations.
We apologize for the noise during this stay.
Please tell all your friends and relatives about us.
We look forward to a future stay with us
Jeff W.

"Hershey Time"

5

Anika N, Paterson, United States
10/07/2017

From the time we arrived at the hotel, Ashley was amazing. Very accommodating and excellent customer service. Once she was relieved, Tina took over and followed suit. Both ladies exemplifies excellent customer service.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this survey about a stay at our property.
We are thrilled that you had an excellent stay with us.
Please tell all your friends and relatives about us.
We look forward for a return visit in the future.

"Best Stay Ever!"

5

26/06/2017

The staff at this location went above and beyond to make sure our stay was the best we have ever had! We travel almost every weekend so I have a lot of places to compare this stay too! The rooms were clean, comfortable, and updated. Breakfast was delicious and there was a great variety of choices. The pool was clean and comfortable. And the staff was the best you could ask for!

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to give us your opinion about your recent stay at our property.
We are thrilled that you had a wonderful stay with us and our staff went above and beyond.
Please tell all your friends and relatives about us.
We look forward to a return visit in the future.
Jeffrey W

"Great hotel"

5

25/06/2017

My family and I loved loved loved our stay here. The entire staff was beyond friendly and helpful. I would like to give a big THANK YOU to ASHLEY!!! She was so sweet and went out of her way for not only my family but so many others there. We all felt so comfortable with her! Very professional too!! Breakfast was great! There was so much to choose from and it wasn't the same thing everyday or every other day. Indoor pool and jacuzzi was big plus with my kids! Fitness center was open 24/7! Vending machines had good choices! I will definitely be returning. It's not often you stay and the staff makes you feel like long time friends/ family!

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to do this review about our property that your family recently stayed with us.
We are thrilled that you had a wonderful stay with us.
Please tell all your family and friends about us.
We look forward to a return visit in the future.
Jeff W

"Great stay, breakfast is the best and hotel is the cleanest in Pennsylvania!"

5

Tron2428, STATEN ISLAND
23/06/2017

The staff, The Hotel, the rooms, pool and breakfast is the best. 20 mins from Hershey. I never had a bad thing to stay about this hotel. It is so clean everywhere and smells so good. I love this best Western and the staff makes you feel like family.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review about our property that you recently stayed.
We are pleased that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit
Jeffrey W

"One night stay"

3

valeriehO7321HN, Milton, United States
19/06/2017

We stayed at this hotel to attend an event in the area. We were not looking for any special luxuries, just a place to get some sleep for our early morning the following day. My daughters were excited about the indoor pool so I let them swim for a bit, but we found what we believe to be mold in the pool and hot tube. We are not 100% certain that is what it was, but it was black like mold. We were disappointed in that. I used the fitness center and was pleased with the cleanliness of that area as well as the machines. Our room was good except for the bathroom which looked like the floor hadn't been cleaned. We did not prefer the beds, they were a bit hard, but I know everyone has their own preference for beds and pillows. My girls were very pleased with the breakfast that was offered. For the price we paid it was an okay stay.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 717-774-4440.
Sincerely,
Jeff
General Manager
Best Western Plus New Cumberland Inn & Suites

"Sleepless nights"

1

552gabriellef, New Cumberland, Pennsylvania
12/06/2017

The beds were terrible and the breakfast inedible. Overall cleanliness was mediocre. The staff was pleasant, but that just doesn't matter to us as much as a good nights rest. I will not go back or recommend it

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 717-774-4440.
Sincerely,
Jeff
General Manager
Best Western Plus New Cumberland Inn & Suites
Show less

"Weekend Getaway"

1

Marie S, Shippensburg, United States
12/06/2017

The room smelled terrible of mold and musty. AC had mold around it and in it. Mattress and linens badly stained. Need to clean the carpets and vacuum the hallways. Dirty and disgusting. We asked for new linens as they smelled of men's cologne.

Jeffrey W, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 717-774-4440.
Sincerely,Jeff
General Manager
Best Western Plus New Cumberland Inn & Suites

"Outdated and dirty"

2

Hotelsnob1997, Rochester, New York
06/06/2017

I absolutely agree you get what you pay for but this hotel it was way more expensive than they should have charged our team. I think they took advantage that it was Memorial Day weekend and a soccer team was here for a large tournament with limited availability in the area, so why not charge more! Its frustrating we were charged $120/night even though other websites reflected a much lower price of $75-85/night for the same hotel. If we weren't already booked and paid up with the team I would have cancelled. I can handle outdated hotels but I can not handle dirty hotels. There is no reason it should have looked the way it did, its just common sense. When we arrived the curtains were broken and falling off the rod, my husband stood on a chair to try and hang it back up, it was actually broken, so he just throw the curtain up the best he could. This was an obvious fix that shouldn't have been overlooked, why wouldn't housekeeping or someone form the hotel fix this? Then I walked into the bathroom and saw some red sticky stuff on the floor with hair/fuzz in it. I grabbed my role of paper towels and Lysol wipes and began wiping down the entire bathroom floor, there was mold and dirt too. Just nasty. Then I went to sit on my bed, the springs were so old and squeaky everyone began to laugh! The bed sank low to the floor and it was the squeakiest bed I've even been in. This was TV bad. Every time I had to adjust or move slightly in the bed it squeaked so loudly it woke everyone up. Seriously comical. You can tell of the quality in the room and hotel. I've attached some photos. I have never in all my reviews attached photos, but this was such a comical experience for me and my family I was sending them to my sister and friends! The TV was put on top of the only dresser in the room and this same dresser had the only mirror in the room! So we couldn't use the mirror which made it difficult for a family of 4 to get ready every morning because the only mirror available now is in the bathroom. The staff at the front desk was kind, and I don't blame them for the poor quality and outdated hotel. I do think a lot more can be done for cleanliness and they should take more pride in that. We did not complain to the hotel because the entire hotel was completely booked and so was every other hotel in the area due to the holiday weekend and the soccer tournament. Really, they couldn't have changed out my mattress and were they going to paint over the mold in the bathroom? It wasn't worth it. I cleaned the room the best I could myself and didn't want to get switched to another room I would need to clean. Also, the thin white bedspread was dirty, you could see fingerprints or something on it so I pulled it off and got my blanket from the car to use during our stay.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 717-774-4440.
Sincerely,
Sonia
General Manager
Best Western Plus New Cumberland Inn & Suites

"Clean, modern and nearby food"

5

Mark L, Topsfield, Massachusetts
06/06/2017

The hotel was very modern with plenty of space and a great breakfast. The room was very big! There were very many choices within walking distance to eat and drink and the hotel was right off the highway which made it easy to come and go.

"Worn out property"

2

S W, Berkeley, California
02/06/2017

This hotel did not meet BW Plus expectations. Rooms were a bit worn and need updating. Linens were old. Decor was minimal. There was a hole under sink exposing pipes. Service was ok. Only stayed one night, so put up with it. Would find another place to stay next time.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to do this review about our property.
We apologize that we did not meet your expectations.
We will forward your concerns to our engineering department.
Please give us another chance to see the updates.
Sonia

"nice"

5

Heidi512, Rochester, New York
28/05/2017

The room was clean and comfortable. This was a convenient location for an overnight stay on our trip south. Staff was friendly and helpful, making sure we had everything we needed. Breakfast area was clean and well stocked

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to do this review about our property.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia

"Don't stay here."

1

jimgY3IG, Rochester, New York
23/05/2017

Smoke detector system lights on witch means they system was reset, rooms needed to be dusted bed frame stuck out caused a trip hazard pool/hot tub disgusting rugs stains in room & hallway, crumbs in bed, tip hazard fro in room refreshment area door keys didn't work all around dissapointment

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
On behalf of our staff, we apologize that we did not meet your expectations.
Your issues have been given to our engineering department.
Please give us another chance.
Sonia U

"Convenient location off I-83 Exit 40A"

3

svjanis, Beachwood, Ohio
17/05/2017

Friendly staff. Krista rules the breakfast room. She goes above and beyond to ensure a good experience. Food offered: cold cereals, pastries, hot/HB eggs, meat, fruit, yogurt, waffles. Room and lobby area fairly clean. Dust from painting the ceiling was evident on the lobby steps during our 5day stay. Found stains on bed and bath linens. Bed sleep quality fair. First and second floors non-smoking. Third floor smoking rooms. Lots off good restaurants at same exit.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to give us a review.
We appreciate your comments as it helps us to improve.
We will also share your comments with Krista.

"Better than the average budget hotels"

4

09/05/2017

The staff is extremely friendly and helpful. The breakfast is generous. The rooms are spacious and clean. But the hotel itself is a bit old. Our curtain was falling off the rod, and the whole first floor had a strong smell of bleach or disinfectant. The small pool & jacuzzi got totally overrun by unsupervised loud children. It's also very close to the highway. Not TERRIBLE, but not what you'd want for a couple getaway. Fine for business or solo.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
On behalf of our staff I apologize that we did not meet your expectations.
We have given your concerns to our engineering and house keeping departments.
Please come back and give us another try with our improvements.
Sonia U

"not pleased with this hotel."

2

958ralphd, 23188, United States
30/04/2017

I will search out another place to stay. Stay 6 nights a year in this area. I found torn curtains. the bathroom floor was dirty, and had broken tiles and tiles missing in the corner that you could hurt yourself on. had to unplug lights in the room to plug in the coffee maker. hot in the hallway. The breakfast room had no air conditioning, and I was sweating in there eating breakfast. I travel 12 weekends a year and I am so tired of waffles and the same old items to eat. I will find another place to stay in the area.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review about our property.
On behalf of our staff we are sorry that we did not meet your standards.
Your issues have been given to our engineering and breakfast departments.
Please give us another chance with improvements.
Sonia U

"Excellent place to stay"

5

W992JXashleyb, Pittsburgh, Pennsylvania
18/04/2017

We stayed over Easter Weekend. It was very clean, comfortable, and the staff were all very friendly. They take pride in their work. The breakfast was really good. The amenities were all really great. We will definitely come back and stay again.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking time for this review about our property.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"Nice Stay"

4

Bayou-Babies, Port Lavaca, Texas
17/04/2017

This was a quick easy stop for us. The desk attendant was friendly and helpful. We stayed in room 215...I think. The only issue we had was the lights in the hall and bathroom came on automatically when you walked into the room. This meant at night when ever you moved around the room or walked into the bathroom the lights came on! Not good when others are sleeping. We had to tape a wash cloths across the sensors to keep it dark in the room. Kind of weird if you ask me and the lady at the desk knew nothing about it.
Other than that issue the room was clean, the beds were comfortable and the breakfast was great.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this survey about our property.
We are sorry that we did not meet your expectations during this visit.
Our property has the automatic light system in all the rooms. I have forwarded your concern to our engeneering department.
Please give us another try for a better experience.
Sonia U

"The worst of all Best Westerns"

1

andreaD5147OW, Easton, Maryland
17/04/2017

The room smelled like cigarette smoke, a new room wasn't provided, no compensation for this inconvenience was provided. No management employees on site for the entire weekend to address this issue. Staff was very unkept and smoking at the entrance to the hotel. The furniture in the rooms had stains on them, a pillow had an old blood stain on it. This was the first hotel room that I've ever been in that didn't provide a microwave.

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this survey about our property.
We are sorry that we did not meet your expectations for this visit.
We have referred your issues to the department supervisors.
We hope you will come back again for a better experience with our property.
Sonia U

"Easy access off Highway!! Close to restaurants. 30 mins from Hershey Park."

5

Terri R, Silver Spring, Maryland
16/04/2017

Excellent staff!!! Family friendly. Close to restaurants and easy access off highway. 30 mins from Hershey Park. Great value!! Free parking, free WiFi and free breakfast. Kids loved the indoor pool and hot tub. But- the highlight for me was the staff!!

SONIA U, General Manager at Best Western Plus New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are thrilled that you had a wonderful stay with us and that our staff impressed you.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"Hershey trip, grandkids."

4

Vsardine, New York
12/04/2017

Grandma, Grandpa, Mom, Dad, 9 and 6 year old. Two rooms. Indoor pool big hit with kids. Decent free breakfast hit with everyone. 20 min. drive(a little further than hotels off 39,but less expensive) to Hershey and close to other dining.
Just a little improvement could be used. Don't really care for little pillows(seem to be everywhere lately). Overall a nice place to stay at a reasonable price. Everyone very nice and friendly.
Keep in mind this not the Waldorf,but for a tenth the price, a great value!
I would recommend.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you enjoyed your stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"Go Elsewhere!!!!"

1

hegenbart5, Elmira, New York
09/04/2017

I stayed there last month and it was horrible!!! First off I went to check in it appeared that no one was working the front desk after about 5 minutes of standing around and knocking on the counter and saying "Hello" the girl finally woke up. She was sleeping in the chair beside the desk and it was only 7pm. She looked like she was partying too much the night before, and was paying for it makeup can only cover so much! She gives me a room on the 3rd floor. When the elevator door opened it smelled like cigarettes and marijuana. Overpowering!!!. When I went to open the room door, my key didn't work, so I went back down and the girl just brushed it off as oh it's a battery issue. Why give me a room if you already know it has a battery issue? She let me into my room and it smelled like cheap perfume. The room hardly looked cleaned, like the housekeepers changed the sheets and spent 5 minutes cleaning if that. Thankfully I carry Lysol wipes and cleaned the bathroom and main area myself. The next morning the breakfast room was full of construction workers that made it hard to find a spot to sit, the breakfast girl spent more time flirting with the workers then doing her job. I waited 20 minutes for her to refill the sausage, and then it was still not cooked the whole way. At check out the girl seemed like I was bothering her by checking me out and wanting a receipt, she was more worried about her phone. Defiantly need to get new staff. Sleeping, flirting and being on their phones are more important than the customers paying their wages. My advice....their are a few other hotels around in that area chose one of them and stay away from Best Western Plus!!!

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are sorry that we did not meet your expectations for this stay.
We have referred your issues to our housekeeping, breakfast, and front desk supervisors.
Please come back again and try us with our improvements with staff.
Sonia U

"Good Enough"

5

Adam W, South Jordan, Utah, United States
01/04/2017

I travel a ton for business. I have stayed at hundreds of hotels. The Best Western hotels are clean, affordable and consistent with good service. This location in particular is well maintained. It is close to some really good restaurants.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank your for taking your time for this review.
We are glad that we met your standards and that you enjoyed the restaurants in the area.
Please tell all your friends and relatives about us.
We look forward to a return visit to our facility.
Sonia U

Great time.clean.fun.nice hot tub.will stay there again.nice rooms.great customer service.don't like that we can not leave luggage racks in hall.we have to return them..sorry but when I'm in a rush no time

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for responding with this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward for a return visit.
Sonia U

"Okay place"

3

Ninspired, Floral Park, New York
01/03/2017

The lobby was very clean and well taken care of- The female staff
Members were friendly but the guy at check in was not friendly at all- made me feel like I'd rather check in elsewhere. The rooms were okay but had a horrible smell, which made sleeping there a lot less enjoyable and there seemed to be cat litter in the corner of the floor under he sink.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to do this review.
We apologize that we did not meet your standers. We have passed your concerns to our housekeeping staff and front desk manager.
We hope that you would try us again for a better experience.
Sonia U

"Good location for Central PA attractions"

4

MommyTravels4Fun, Hopewell, New Jersey
15/11/2016

Pool was warm and well-maintained. Free Continental breakfast offered two waffle makers, eggs, sausage, yogurt, fresh fruit, oatmeal, dry cereal, baked goods, and juices. Every member of the staff was friendly and helpful. Direct TV offered a variety of television viewing options. Room was clean and quiet. Decor was pretty standard. Mattresses were firm. Refrigerators in room. Good location for visiting area attractions. (We visited Gettysburg and Hershey Park.)
Nearby John's Diner has excellent food choices.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"Great service for your money."

1

Sophie S, Simpson, Pennsylvania, United States
01/11/2016

This hotel offers free breakfast each morning including fresh waffles.there is always fresh coffee and bottled water available. it has a great pool and spa along with an exercise room. there is free WiFi. Its a great place to stay. Welcomes children and your pets.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"A nice place to stay"

4

M369TIcarolc, Katy, Texas
23/10/2016

Traveling with friends, we found the location perfect for the different attractions we wanted to visit, Gettysburg, Hershey Chocolate factory, and the Amish Country. It was easy on and off the freeway. Restaurants nearby. The staff was friendly and helpful. We would certainly return.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a great stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U.

"Better hotels around for the price"

4

Sam K, GAINESVILLE
19/10/2016

I am staying 3 nights for business here. For the money, I think it's good. The breakfast items are fine. The room is fine. The tv is big flat-screen and channel selections are great and most channels are HD. My room has a mini fridge but no microwave. If you request it ahead of time, you might get a microwave oven. Overall, I would recommend this hotel. For those that smoke, they still have smoking rooms.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are happy that we met most of your expectations. We are sorry that a microwave was not available for your use.
We hope you will return for a future stay with us.
Sonia U

"Great Customer Service"

5

nutzareus, Maryland
12/10/2016

I had booked online with Best Western for 2 consecutive nights in October, but when life happened I had to change the reservation. I wanted to chop off the first of two nights, but the web site didn't ask me which night to chop and unceremoniously chopped off the second night. I was horrified when the web site told me that the second night that I wanted to stay was no longer available, full from the local car show! I called the national phone number and they couldn't help me. When I called this property directly, Victoria was able to save the day and correct my reservation to the one night that I really needed. She should be commended as employee of the month!

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that Victoria saved the day for you.
Please tell all your friends and relatives about us.
We look forward to a future stay with us.
Sonia U

"Great Experience"

5

Karen S, Oak City, United States
07/10/2016

The hotel was very nice and clean. The staff was very professional, helpful and friendly. It is pet friendly. This was my first time at Best Western Plus and I will definitely come back to stay again.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are very happy that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to another stay with us.
Sonia U

"Horrible customer service"

1

Adam J, Holley, New York
04/10/2016

My wife and I reserved a room for 3 nights with a Jacuzzi and fireplace. When we checked in we were told that the hotel manager over booked our room and instead we were given a room with two double beds. The second night we were moved to a room with a Jacuzzi, no fireplace. Totally false advertising, I don't even think they had rooms with a fireplace! We rarely have any "get aways" for just the two of us, and we were disappointed that we didn't get the room we reserved. I had a number of other hotels I could have chosen if I knew that all I was getting was a room with two beds.

BWNC_MGT, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are sorry that we did not meet your expectations.
Please give us another chance in the future.
Sonia U

"Car Show"

5

SUSAN G, WATERFORD
04/10/2016

Enjoyed our stay in this suite. Rained most of our time, but return to a nice dry and clean room. Would say try it out for yourself, you will be happy you did. We are, and come to this suite twice a year!

BWNC_MGT, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return stay with us.
Sonia U

"I guess you pay for what you get"

3

greal74, PA
25/09/2016

As all $100-150 rooms are going to be pretty much the same usually having alot of cracks with patch work to walls, in need of new furniture, I had to fix an access panel on the hot tub, carpet had a huge marker stain, no lotion, no tissue, my point is that if owner's wanted to stop being cheap and correctly fix the issues, they could probably charge more and have a better place. Not the worst, but could have been really good.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are sorry that we did not meet your expectations.
We are in the process of upgrading the rooms.
We hope that you will come back and give us another try
Sonia U

"Unsettling visit"

2

23/09/2016

After weeks on the road, and the last day in the US before we caught a flight to Portugal, we were hoping for some rest. Upon returning from dinner, whines and then screeches started from the room next door. I called the front desk to report an unattended dog, she seemed to know about it, said the owner had just popped out for a few minutes for a bite to eat and the dog had separation anxiety disorder (um, so the owner left?). Twenty minutes later after being subjected to the heart wrenching squealing of this animal, I called the front desk again requesting that she call the owner to get him back - apparently she hadn't thought of that but did add that she could hear the dog at the front desk (we were on the 2nd floor). All in all, this went on for just short of an hour, the desk attendant acted like she couldn't do anything - how about call the police for an abandoned animal? Anyway, the room was OK. The one bed had an obvious sag in it. The wifi was intermittent. I had really wanted to take a relaxing bath, but that was quite impossible with the sound effects. Not really worth the money - and I had gotten a discount.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are sorry that we did not meet your expectations.
We are a pet friendly hotel and are very sorry about the pet experience you had.
We hope that you will give us another try.
Sonia U

"EXCELLENT"

5

18/09/2016

This hotel was VERY comfortable. The room was a nice size and clean. The pool and whirlpool were also one of the cleanest I have ever used. The help were ALL pleasant and acknowledged you. They also allowed smoking here which has been taken out of most Best Westerns-This was a PLUS for us!

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you very much for taking your time to submit this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"Good experience"

4

Dennis G, Saltsburg, United States
16/09/2016

Only about 10 minutes to everything in Harrisburg. Much more economic than the hotels closer to the city. The savings is well worth the extra 10 minute drive to downtown. The hotel is clean, friendly, and comfortable. There are many good restaurants close by and very convent to the interstate. Will stay here again.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"Relaxing Hotel"

5

Russell W, Cincinnati, United States
15/09/2016

We arrive late and the women at the desk was very nice and got our key and paper ready. The rooms were nice and clean and was a pleasure to stay in. We ate breakfast there each morning and the food was good and they had different items to eat each morning. I would recommend this Hotel to stay at if you are in the area and need a place to stay.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives about us.
We look forward to a future stay with us.
Sonia U

"front staff excellent ,room staff not so much"

3

cdn1, St Thoams
11/09/2016

we stayed 3 nights here and the check in was great she even called us to make sure our room was ok,we should have looked around before saying Great. when we got to bed that night the sheets didn't feel just right but we had ridden on the bike a ways and were tired,dont think it had been vacuumed either,next day out from 8a.m to 7 p.m only to find all had been done was they took out old towels with no new ones, the bed unmade and upon a closer look our thoughts from the night before were right there was some stains and some hairs in the sheets ,our bag of dirty cloths thrown on the bed and spilled open, down to see the on duty manager she apologized and gave us new sheets and a arm full of towels but we had to remake our own bed ,next day I told the day shift people and they again apologized we then told them not to let the maid in our room as we had looked after it and didn't think they needed to be there ,they must have told the Manager and she wrote us a nice Apology letter with a travel BW Card for our troubles, we loved the location a bit noisy but your next to the hwy,the front of house people Great,its to bad about the maid service ,its not a glorious job and not a easy job but it can affect your stay a lot ..

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are very sorry that we did not meet your expectations.
We have referred your issues to our housekeeping department.
We hope you will give us another try in the future.
Sonia U

"Nice clean place"

4

Kim W, Caledon, Ontario, Canada
06/09/2016

We enjoyed our stay at this hotel. It was nice and clean good breakfast very nice friendly staff. The only issue we had was a LARGE dog barking down the hall at 6:30 am. I love dogs but it was LOUD. The only other thing I would say is that this hotel came up when I was searching for Carlisle Pa for the car show and I got a great deal but I thought it would be a lot closer than it actually was its at least 20-25 minutes from the Carlisle fairgrounds. All in all good stayed 3 nights

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are delighted that you had a wonderful stay with us.
We are sorry we weren't closer to the Carlisle Fair Grounds.
Please let all your friends and family know how wonderful your stay was with us.
We look forward to a return visit.
Sonia U

"Always exceeds expectations"

5

jimmM4287BQ, West Chester
02/09/2016

I stay at this hotel every year for the Corvettes at Carlisle event in August, I have told other travelers how great the hotel is and was actually thanked for the recommendation by two people who switched. It is a very well maintained facility with a terrific, competent staff, led by Sonia Uditis, an extremely detail driven manager. Already have made my reservation for 2017. Great value for the reasonable pricing. So many places with just so-so service, when a place really stands out, I think it's important to reward them by spreading the word. These guys nail it.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that we made your stay wonderful.
Please tell all your friends and relatives about us.
We look forward to your return visit next year.

"Best Service Ever!"

5

grouchygator, Shippensburg, Pennsylvania
31/08/2016

We loved this hotel! The breakfast lady was so kind and helpful. There was plenty of food. The room was clean and attractive and the pool/hot tub was very relaxing. The coffee/tea in the lobby was also a nice touch. I highly recommend this hotel.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a wonderful stay with us.
Please tell all your friends and relatives to stay with us.
We look forward to a return visit.

"Very good"

4

kait1699, New Cumberland, Pennsylvania
25/08/2016

Only problem was the 3 days we were here, the maid never came and took care of our trash or anything. They were very friendly, and very efficient. When we asked for towels, toilet paper, we got it immediately. The room was very clean, no bed bugs, no bugs in general. Bathroom was also clean. Good water pressure in the shower, good temperature. It's also relatively close to Hershey park. I recommend a stay here.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are thrilled that you had a wonderful stay.
We referred your housekeeping issue with our housekeeping department.
Please tell all your friends and family about us.
We look forward to a return visit.
Sonia U

"Little things add up"

2

Kyle P, Seven Hills, United States
20/08/2016

The hotel is ok, but staff needs to pay more attention to all the details. I found an old pizza box in my room as well as a dirty ice bucket when I checked in. I had to constantly wonder what else wasn't clean while I stayed there. I also had to get my room key reprogrammed every night so I could access my room. The staff did their job, but they didn't do anything to make me feel like a valued guest or to want to give them another chance and stay here again.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to submit this review.
We are sorry that we did not meet your expectations.
We have referred your issues to our housekeeping department.
We have referred your issue with keys not working to our maintenance department.
We would like you to come back and give us another try.
Sonia U

"Great staff and amenities"

4

Victoria B, Washington DC, District of Columbia
17/08/2016

Every staff member we encountered was personable and friendly from the moment we checked in, to the breakfast room attendant. Our room was clean and had plenty of room. Good bathroom and the room even had DIRECTV so we knew all the channels...which made watching the Olympics in the evenings super easy! It was a nice surprise that there is a hot tub right next to the pool. Both which my family used after a long day at Hershey Park. And speaking of distance to Hershey, it's only 13 miles and a super easy trip to the park from the hotel, without having to pay the ridiculous hotel prices closer to the park. We even went one morning, came back to the hotel and then went back to the park later that evening. That's how easy it is to get to and from. The breakfast was a different variety each day and plentiful, hot and so yummy. I love the fact they have fresh, hot coffee any time of the day in the lobby too. We had a fridge in our room a well, which helped keep all our waters and snacks cool. The breakfast attendant (who was amazing) also offered us any bottled water we needed, which was so kind to do during the horrible heat wave happening during our stay. Overall, this was a fantastic hotel, at a great price point, with terrific amenities, and attentive staff.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you very much for taking time to submit this review.
We are thrilled that you had a wonderful stay with us.
We are glad that our staff met all your needs.
Please tell all your friends and relatives about us.
We hope to see you again soon.
Sonia U

"Great Staff, decent location for Hershey"

3

Gidgetglam, Detroit, Michigan
08/08/2016

We were in town for Mixtape festival and stayed two nights. While hotels in Hershey were 150-300 a night (event rates), we got this place for under $100. The staff was friendly and the customer service was really good.
The hotel seemed to be trying, but our room smelled musty. There was water damage on the ceiling. when they replaced the bathroom counter, they notched out the trim and left it that way instead of repairing it. Our room was awkward as if it were once an apartment, it was just missing a stove.
I only way I can put it is that they are "trying their best" but there's more work to be done.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are sorry that we did not meet your expectations.
Thank you for realizing we are in process of up grading our rooms.
We look forward to a return visit soon.
Sonia U

"Comfortable and Nice"

5

Christy G, Kansas City, United States
08/08/2016

This hotel was very comfortable, rooms were nicely decorated and beds were comfy. The hotel staff was extremely helpful as we checked in a large group. Breakfast was decent and amenities were just right. Easy access to ice and vending, great location just off the highway.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to submit this review.
We are happy that you had a wonderful stay at our hotel.
Please refer us to all your friends and relatives.
We look forward to a return visit.
Sonia U

"Good enough"

3

LindsayTait, Ontario
04/08/2016

This hotel has a convenient location close to the highway, with easy access to Harrisburg, Hershey and Gettysburg. There are a couple of restaurants near by, one of them a diner that is open 24 hours. We ate dinner there when we arrived in New Cumberland late at night, and it was delicious, classic Americana.
The hotel staff that we dealt with were all very friendly, and quite helpful.
At breakfast there was a great selection - fruit, yogurt, cereal, bagels, bread, scrambled eggs, bacon or sausage, and batter to make your own fresh waffles or pancakes. Lots of juice and coffee as well.
The wifi connection worked perfectly, and there's also a computer to be used in the front lobby.
Our room was clean, although the common areas (stairs) could have been vacuumed. We stayed 4 nights, and it didn't look like the carpet was vacuumed at all while we were there.
We left fairly early every morning. One afternoon we came back to our room around 2:30pm to drop some stuff off, and found that it had not yet been tended to, which we found a bit surprising. When we came back around dinner time, everything had been tidied up, though.
The only real complaint I would have about this hotel is that the beds we had were very hard. I prefer a softer bed. I found it very hard to get comfortable enough to fall asleep, and to stay asleep, because it felt like I was laying on a piece of plywood. If you like a firm bed, you'll be happy here!

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are sorry that your bed was too hard for your comfort.
We are happy that the rest of our facility met your needs.
Please refer us to your friends and relatives.
We look forward to a return visit.
Sonia U

"We are satisfied with this Best Western."

3

James F, Chambersburg, PA, United States
03/08/2016

The Hotel was quite satisfactory and we received very good service from the staff. The rooms were average, but clean and with nice amenities. The location was perfect for our trip . We found the Breakfast very well served. It's a hotel worth a try for any family.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are thrilled that you had a wonderful stay with us.
Please tell all of your friends and relatives about us.
We look forward to a return visit.
Sonia U.

"Amazingly Helpful"

5

Michelle K, New Cumberland, United States
01/08/2016

The manager went above and beyond to help my guest during an extremely difficult time to feel comfortable and ensured she had everything she needed. The room was also very clean with a good selection for breakfast. She was given a cookie upon checking in and a call to ensure everything was to her liking. The manager was able to meet all of her needs and was willing to do anything to make her comfortable. I recommend this hotel if traveling to the area.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are thrilled that you had a wonderful stay at our hotel and our staff met all your needs.
Please refer us to all your friends and relatives.
We look forward to a return visit.
Sonia U

"Excellent Stay"

5

Christopher D, Baiting Hollow, United States
27/07/2016

Best Westerns I have found to be hit or miss, but this location is excellent. Many updates are completed or in the process of completion. An excellent place to stay for Hershey Park, as the hotel is only about 20 minutes away.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time for this review.
We are thrilled that you had a great stay with us.
Please tell all your friends and relatives about us.
We look forward to a return visit.
Sonia U

"Acceptable stay"

3

Kim D, WALLKILL
24/07/2016

This was an average hotel, rooms and decor were dated but satisfactory. Lamps were very dusty so what else wasn't tended to? Hair in the bathroom sink..ugh! Still, beds were fairly comfortable and we rested well for the 3 nights we stayed here. Fine for passing through but I wouldn't stay here again for a multiple night stay. Staff was friendle and helpful, no complaints there.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to submit this review.
We are sorry that we did not meet all of your expectations.
We have given your issues to the housekeeping department.
We look forward to a future visit.
Sonia U

"Great Place for Weekend Stay"

5

Matt H, Cape Girardeau, United States
22/07/2016

We were there for Chryslers at Carlisle. Great place to stay for our group. Convenient to fuel and services. Close to downtown Harrisburg where there are some really nice restaurants. Hotel very clean and comfortable.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a wonderful stay with us.
Please refer us to all your friends and relatives.
We look forward to a future visit.
Sonia U

"Do not Stay here"

1

Helen V, Gaithersburg, Maryland
21/07/2016

This hotel is run down and needs some love and care. Do not bother to stay here. The breakfast is not good, the carpet has some type of smoke smell, the rooms need a paint job. The pool area is not secure. The hotel is near the highway.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are sorry that we did not meet your expectations for this stay.
We are in process of up grading the facility.
We hope that you would give us another chance in the future
Sonia U

"Comfortable and affordable"

5

Deborah F, Romulus, Michigan, United States
20/07/2016

You sure get a lot for your money at this hotel. Clean, comfortable, friendly staff, and a great breakfast that changes every day. Location was perfect because it was half way between the 2 cities we planned on visiting, Hershey and Carlisle.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a fantastic stay with us.
Please tell all your friends and relatives about your stay with us.
We look forward to a return visit.
Sonia U

"Everything you would expect."

5

Tim H, Syracuse, New York, United States
18/07/2016

We stayed on the same weekend as the 25th Mopar celebration and the house was packed. There was not a room to be had. We were treated to a wonderful weekend and the staff was outstanding. Both friendly and efficient, my family could not say enough from Jill the clerk who made sure that my daughter, son-in-law and grandson were able to check in before I arrived and did it without a hitch, Amber who opened the pool a little early so we could get a swim before our busy day started and who saw us off with a couple of bottles of cold water to Krista who seemed to be a jack-of-all trades and so friendly and like Jill and Amber was willing to go out of their way to make our stay special. We were impressed as they could have been very stressed with the place so packed. Breakfast each day was handled with grace and efficiency. We had a problem with our TV and it was taken care of promptly. The beds and the rooms generally were clean and comfortable. The rooms are very spacious and included a pull out couch which came in so handy for us considering that we had six adults in our party. This was a good choice for our stay. I would recommend this hotel without hesitation and would stay here again when I was in the area.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are thrilled that you had a fantastic stay with us.
Please tell all your friends and relatives how nice your stay was.
We look forward to seeing you again.
Sonia U

"Nice night"

4

Donald E, Huntsville, United States
16/07/2016

The people were nice and room was beautiful. Good parking. Easy to get back to interstate. Breakfast was a beast. Great place to relax. Gas nearby as well as nice restaurants. Needs a microwave and tv was fuzzy.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to do this review.
We are glad that you enjoyed your stay with us.
We look forward to a return visit in the future.
Sonia U

"Didn't have my room - wanted me to downgrade!"

1

Matt H, Salem, Ohio
15/07/2016

Hotel was unable to fulfill my reservation due to 'a burst pipe in my room'? Wanted me to downsize to queen room - I'm too tall for queen beds! Front desk clerk Jillian was having all sorts of equipment issues - printer wouldn't print my cancellation and room key programmer not working for other customers at desk. Felt bad for her, but....

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time for this review.
We are sorry that we did not meet your expectations.
Unfortunately circumstances happen that are out of our control.
Please give us another try in the future.
Sonia U

"Nice, clean hotel"

5

14/07/2016

We had a nice time in this hotel. The room was clean, breakfast was good, the pool was well-kept, and the staff was friendly. We will stay here again if we come back to Hershey, as it was a short drive.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to give us this review.
We are thrilled that you had a wonderful stay with us. Please refer our facility to your friends and relatives.
We look forward to a future stay with us.
Sonia U

"Decent hotel that could use some maintenance"

3

Kelly K, Fishers, Indiana, United States
03/07/2016

We stayed at the Best Western plus for several nights while visiting the Hershey area. The rate was reasonable. The room was fair. There was an odor to the room and it needed maintenance (e.g. Carpet rips, toilet leak, scratches on tub, generally dirty).

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are sorry that we did not meet your expectations.
We have referred your concerns to our maintenance and housekeeping departments.
We are in process of upgrading our rooms.
Please give us another try in the near future.
Sonia U

"Clean and Friendly Place to stay near Hershey"

5

ocalatravelor, Ocala
30/06/2016

The staff was extremely friendly. The hotel was very clean. They provide an above average hot breakfast and really make you feel welcome. If you want a clean, friendly place to stay near Hershey Park, I would recommend this hotel.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are thrilled that you had a wonderful stay with us.
Please refer us to your family and friends.
We look forward to a return visit in the future.
Sonia U.

"Pleased..."

4

cpagano1, Tampa, Florida
28/06/2016

I went into my stay with high expectation because of the TripAdvisor rating and reviews. While upon arrival, I was displeased with an aspect of my room, management did not hesitate to make it right. Our stay was a pleasant one afterwards and we enjoyed the breakfast buffet. I would stay here again.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are pleased that management corrected your problem and that you had a great stay.
Please refer us to your family and friends.
We look forward to a return visit.
Sonia U.

"great hotel"

5

Rebecca M, vinton, United States
25/06/2016

We stayed here on our from Hershey to Roanoke. The hotel was clean, staff friendly and the breakfast was great . We have always been pleased with Best Western and this was not a disappointment. We will definitely recommend this hotel to our friends and family.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your valuable time to complete this review.
We are thrilled that you had a great stay with us and would like to recommend us to your friends and family.
We look forward to your return visit.
Sonia U

"Nice stay - scaulding hot water in shower - be careful!"

4

candicegaud, 24073
23/06/2016

Overall a nice hotel. Clean, Breakfast was good and plentiful, rooms are large, just a few concerns:
1. The bed was harder than my husband and I prefer but I guess that's a personal preference
2. The thermostat was odd.. in our King suite the air came out from the window unit but used the wall unit in the adjacent "living room" to measure the temp thus it was always freezing (like 64 degrees) in the bedroom where the air was coming out but the thermostat would say it was 76.
3. Now I like a hot shower but the temp coming out of the sink and shower were absurdly hot.. Like dangerously hot.. It took forever for it to come down to a normal temperature.
Besides these few minor issues the location rocks and the place was clean and cost effective.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to do this review.
We are happy that you had a wonderful stay with us.
We have referred the air conditioner and hot water concerns to our
maintenance department.
We look forward to a return visit in the future.
Sonia U

"Vacation "

4

ahartis, Monroe, North Carolina
22/06/2016

Good staff at the front desk. She was very nice. Hotel is clean and cozy. Bed is comfy and check out should be easy they email your receipt to you after check out. Location is convenient right off the interstate. Wish there was later pool time available cause once I took my nap after riding all the I only had 20 minutes left to be able to go down to the pool.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are thrilled that you had a great stay with us.
We are sorry that our pool hours did not accommodate your schedule.
We look forward to a future stay with us again.
Sonia U

"Good Stay"

4

John A, Kingsport, Tennessee
12/06/2016

Nice place to stay. Hotel was clean and staff was very friendly. breakfast was good. Would stay here again if in Pennsylvania again. Hotel was in a good location for our family because we went to Gettysburg one day , to Lancaster one day, and to Hershey. The hotel is also pet friendly which was nice because we took our pet. All in all it was a very nice stay.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are thrilled that you had a great stay.
We look forward to a revisit when in the Pennsylvania area.
Sonia

"Convenient Location"

5

JnJ2008, Altoona
06/06/2016

Friendly staff welcomed us and helped us make our visit convenient and comfortable. We requested directions to a nearby location and the front desk clerk cheerfully assisted us. The breakfast room staff teased us and the other guests to make us feel welcome. Great staff.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are thrilled that you had a wonderful stay with us and that our staff treated you great.
We look forward to a repeat stay.
Sonia

"not bad?????????"

3

John D, kitchener, Canada
02/06/2016

Hotel was booked full for Memorial day Softball tournament. The hallway and the rooms all had a terrible smell like stale smoke/dog crap. Was handed a spray can and told that was the best we could do. It sure may for a long weekend.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are sorry we did not meet your expectations. We have referred your issue to our housekeeping department.
Please give us another try in the future.
Sonia

"Basic"

3

davidM1897SB, Pittsburgh, Pennsylvania
02/06/2016

Basic 3 star hotel. A little worn but clean. Average breakfast included. I would recommend just for short one night stay. Close to Turnpike. Restaurants nearby.
Nothing bad but nothing great to say about this hotel.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review.
We are happy that you enjoyed your stay with us and look forward to a return visit in the future.
Sonia

"I would like to emphasize the Saturday crew"

3

26/05/2016

Saturday's crew were extremely, helpful, courteous, friendly, went out of their way to help us. I am very thankful that they were working, as I am used to having a positive experience, as in the other BW I stayed at in Tooele, Utah. We always enjoy using the pool, with hot tub, gym, breakfast and when available the free gym passes in Utah.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are happy that you enjoyed your stay with us.
Thank you for the great comments about our staff.
We look forward to a return visit in the future.
Sonia

"Not up to the usual standards of Best Western"

3

Tracylea B, Franklinville, United States
18/05/2016

Thin blankets, confusing heat controls and a guest who was making loud noises all night contributed to a horrible, sleepless night and an exhausted next day. No one took the time to fully investigate this person after I complained about the noises he was making, whom I discovered the next day had locked himself out of his room repeatedly. Rude and inconsiderate guests should be moved to a wing where they cannot disturb anyone. Not my usual Best Western experience and unfortunate as this was my "bonus" stay. Suffice it to say, it was no reward.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are sorry that we did not meet your expectations for this stay.
We have referred your issues to housekeeping, maintenance, and guest services.
Please give us another try in the future.
Sonia

"Clean, Friendly, Great Customer Service"

5

gsc0323, Babylon, New York
15/05/2016

Good place to stay, staff were friendly and efficient. Complimentary breakfast was good and a definite plus. Rooms were reasonably priced. Pool, hot tub and fitness room well cared for and in good working order.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit a review.
We are happy that you had a wonderful stay with us.
We look forward to a return visit soon.

"Avoid at all costs!"

1

Heather W, Phoenixville, Pennsylvania
09/05/2016

Where do I begin?! I was looking to relax, I have a broken foot!
We arrived Friday morning for a three night stay. Friday around 11:00 a.m. I decided to put some food in our refrigerator for my daughter. The first thing I noticed was that the refrigerator cabinet would not close right because the wood was warped. A quick look at the pictures will show you what I found when I opened the cabinet. Sludge 2 inches thick, mold, mildew, stagnant water everywhere on the inside of the cabinet next to the refrigerator.
I took pictures and went down to show the front desk. The woman at the front desk, Sonia, who by the way never told me she was the manager, said that she would have the maintenance man come switch refrigerators and clean it. The maintenance man comes, pulls it out, water goes all over the rug. He takes a dry towel, no cleaner, and wipes the big pile of sludge on the inside of the cabinet, opens the refrigerator, says the problem is not with the refrigerator, but with the hosekeepers that are supposed to drain the freezer tray nightly and apparently didn't. He said he was not switching refrigerators and proceeded to carry the freezer tray, filled with stagnant water across the room, spilling it all over the carpet and then said everything would be fine now. I said to him are you kidding me? There is sludge, mold, mildew, slim, stagnant water saturating not only the cabinet and refrigerator but now all over the entire carpet at my feet and the feet of my 1 yr old granddaughter who was with me. I said you didn't even use cleaner to clean it like bleach or something to kill the mold and bacteria! He said well I can go get some if you want me to.
I told him I was not staying in that room. I went down and told the front desk person, who again, I did not know was the manager. I asked for a different room and she said she already checked me out because the maintenance man said we were leaving! ....It goes on and on. 3 rooms within 24 hours!!!
Pubic hairs on the desk by the beds, key card locks that don't work so we have to switch rooms to be able to get in and out of our room, the heater/air conditioner broke in the 3rd room we were in. The faucet base in the bathroom of the 3rd room lifted up when you tried to wash your hands. The entire 3rd floor being filled with Marijuana smoke on Saturday night, front desk staff saying this is the way it always is and they are tired of it too.
Oh, and let us not forget the elevator bar hangind down in the elevator.
The first floor stinks of mildewed carpet from the pool. The list goes on and on.
I felt like I was on a hidden camera show it was so bad!! The manager, Sonia, was no help. I told her I should be compensated for this 3 night disaster and she said she would throw in some extra reward points.
To add insult to injury, driving home I looked at my emailed copy of my receipt and they overcharged me $40.00+ !!!
I am contacting corporate and an attorney to get my money refunded, but others need to know this isn't an isolated incident. We were in 3 different rooms in 24 hours!
All the refrigerators leak, it is a serious health concern!

"Furnature"

4

Stanley/Loralee P, Leesburg FL, Canada
08/05/2016

The breakfast was great, The room was clean though the bathroom needed some work. The beds were comfortable, The one thing there was only one chair in the room for three people. This is the first for me to find this shortage of a place to sit another person other than on the beds.

SONIA U, Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to let us know about your stay. As we renovate we will keep in mind the needs of our guests. We are happy everything else was to your liking. We hope to see you again in the near future.

"stay"

4

28/04/2016

Although there were some small obvious areas that needed repair (bathroom tub wall, pool area A/C unit) the majority of the hotel was neat and clean. The breakfast was a nice variety for our short stay. The quality of the maid service was obvious that we had different people each day as some did an excellent job and others just tidied up. Any questions I had were answered graciously. I would stay there again.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time for your review.
We are excited that you had a great stay.
We have referred the bathroom issue to our maintenance department.
We look forward to a future stay.
Sonia U

"April 2016"

5

Carl R, UPPER MARLBORO, United States
26/04/2016

Great location off the interstate. Great places to eat close by...John's down the street is the best, open 24/7 food is great, many choices and good prices. Also a discount for staying at Best Western. Staff is very friendly and helpful with anything you may need. They are still working on the smoking issue. It was the first time I have ever checked into a room and could not detect cigarette smoke smell. Hopefully they will ban smoking entirely within the building facility.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are thrilled that you had a wonderful stay with us.
We look forward to future visits with us.
Sonia

"overnight stay"

4

T728ADpaulo, Baltimore, Maryland
24/04/2016

I have stayed at a few of the hotels in New Cumberland Pa. This hotel had the best breakfast set up. Snack machine prices were very reasonable as well. Rooms were comfortable enough. We had a hot tub room, the tub was good for 2 with bad backs. Carpet near the tub was a bit frayed.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are thrilled that you had a great stay with us and that our breakfast setup was the best you have had.
The carpet issue has been referred to our maintenance department.
We look forward to a return visit in the future.
Sonia

"I'd rather drive 45 minutes away from highway."

2

21/04/2016

I was set up here on a business trip. Big suite room. Walked in to a non smoking room that stunk, and I mean stunk of cigarettes. My room was pointing at the highway. All I heard was highway traffic and the airline jets flying over ever 5 minutes. Swear the walls are made of cardboard. Every time plane flew over the pictures and head board rattled on walls. Had to stuff wash clothes and hand towels behind these things to stop the rattling. By 3am people where up and leaving and slamming the doors in the hallways. So loud. And don't get me started on the automatic entry light that comes one when you want to go to the bathroom. Nothing beats getting blasted in the middle of the night with this motion light....ugh. Next time I'll drive 45 extra minutes to somewhere that doesn't stink like cigarettes and I can get sleep!

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are very sorry that we did not meet your expectations during your stay.
Unfortunately we can not control the plane noise or the timing of other guests leaving and slamming doors.
We have referred your issues with the guest services manager for resolution.
Sonia

"Not up to usual Best Western"

2

teddy6617, usa
21/04/2016

My husband and I stayed here for 1 night and we were not happy with it. We always stay at Best Westerns and 99% of the time they are great. As soon as we stepped off the elevator...our room was on the 3rd floor....we were assaulted with a nauseating smell...like they were trying to cover up something. The room was dusty and the curtains didn't close completely. There was no TV directory to know what channel was what and when we asked for 1, we were told "I guess we are out of them". We had to ask for an ashtray...we had a smoking room...took about 15 minutes to get one. The clerk that checked us in had the personality of a dial tone...she sounded like a robot. We were going to stay here 1 night next week on our way home but we cancelled the room...would not stay here again!

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time for this review.
We are very sorry that we did not meet your expectations.
We have referred your issues with the housekeeping department and the front desk manager for improvements.
We are very sorry that you will not return. However, we would like you to try us again in the future to see our improvements.
Sonia

"Maybe it was an off day at this hotel, but...."

2

PAWITTS, Waymart, Pennsylvania
19/04/2016

I have been travelling a bit lately and have stayed at other Best Western Plus Hotels and for the most part they were very similar in accommodations and furnishings. This hotel was very busy when I checked in but the staff was courteous. My room on the other hand needed some help. It was an ADA accessible room that I could not get the lights to work when going inside. The light switch in the bathroom was inconvenient in that it was placed too far inside the doorway for a person to reach easily. The light covering was missing and there was a few strands of hair in the bathtub. It had a full sized refrigerator next to the bed and a full sized oven in the corner. The rug was an older style shag rug and the bed turned out to be an older spring mattress. The four air fresheners I noticed the next morning should have been a sign about the smell in the room. I was visiting for work and had planned on staying at this hotel for the rest of the week, but after that first night all I wanted to do was leave. This hotel had recently changed hands and supposedly had bee updated. Guess they forgot about a room or two. Moved to a Best Western Plus on the other side of the City. What a positive change!!!

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to do this review.
We are sorry that we did not meet your expectations. The room issues have been referred to our maintenance and housekeeping departments.
We are in the process of upgrading our rooms.
Please come back in the future and give us another try.
Sonia

"Check in staff was very inviting and nice"

5

brent53084, Lehighton, Pennsylvania
13/04/2016

I always enjoy my stay here. All the employees are extremely nice and polite.I stay here weeks on end best place in this entire area to stay for the price. The new management has helped a great deal. The breakfast was also good as well.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to complete this review.
We are thrilled that you have had a wonderful experience at our establishment.
We look forward to your return visits with us.
Sonia

"Great place to stay and the staff very friendly"

5

jerryman579, Mildred, Pennsylvania
13/04/2016

Good Breakfast in the morning nice when you work out of the Hotel. Clean rooms clean towels. Best Western is a great Hotel will stay again. The staff are the best very nice and friendly and very help full when you need something or places to go .I will stay again thanks for the great stay.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to complete this review.
We are delighted that you had a wonderful experience with us.
We look forward to the return visit.
Sonia

"You better hope the people next to you aren't noisey!"

2

Lindsey M, Export, United States
11/04/2016

Pulled into the hotel and was immediately dissapointed in the exterior. When we walked in the hotel it was better. We walked in our room and there was hair in the bathtub - GROSS. Our beds were rock hard - but whatever... we just dealt. The big problem was the party next door to us. THEY WERE SO LOUD! I had to complain 3 times from 8P-11P and then 1 time at 6AM. Nothing was ever done - they say they told them to be quiet, but it didn't work. No one really cared about how disappointed I was. I wish I would have just spent more money and stayed at a nicer hotel.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to complete this review.
We apologize that we did not meet your expectations with us.
We will direct the hair issue with our housekeeping department.
Our staff did there best with the noise issue. We can't control others who want to be disrespectful.
We are sincerely sorry that you were so disappointed.
Please come back and give us another try in the future.
Sonia

"A Best Value"

4

Craig H, Harvest, Alabama
08/04/2016

My needs are usually pretty simple -- a warm dry bed and a hot shower usually covers it. I got a Jacuzzi and a fireplace as well. The one issue was that there was a slight mold smell. I don't think the smell came from the room, but came in through the plumbing. Could use some upgrade in carpeting, and is a little noisier than I thought it should be. Location, for my purposes was ideal.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We apologize that your expectations were not met. We referred the odor issue to our maintenance department. We are in process of upgrading our rooms.
We are happy that our location met your needs.
Please come back in the future
Sonia

"An Eh... Experience"

3

PaigeM_Stroming, Vernon, New Jersey
05/04/2016

We drove 4 hours from NJ. We were exhausted, and just needed to rest. They were able to get us into our room at Noon. Much Appreciated. We got into the hotel room, started settling in, and noticed a few issues with the room itself. We didn't really care about that when we got there because we were so tired. When we woke up, we had time to actually look around the room. Here are some pro's and cons...
Pros:
Comfy Beds
Early Check In
Refrigerator
Wall Thermostat
Clean Bathroom
Large HDTV With DirecTV
Free and Fast WiFi
Cons:
Room Lighting Was Horrible
Walls were dirty
Corner wall where it met the outside facing wall, was separated (see picture)
No Microwave in the room as it was described.
Soda Machine was out of order
Breakfast ended before 9:30AM contrary to what the book said (10:00AM)
Heard people from other rooms, above and next door, so no noise protection..
No towels at the pool area
Room we stayed in was supposed to be a full suite, but it was not.

SONIA U, Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We apologize that we did not meet your expectations for this visit.
We have referred the issues with the room to our maintenance department.
Thank you for bringing the error about breakfast to our attention. We will take the necessary steps and have that corrected.
Thank you for bringing the noise issue and no towels in the pool area to our attention. If we would have known there was a problem with noise and that the pool was out of towels, we would have done our best to resolve the noise and provide towels to the pool.
Thank you for choosing Best Western and we look forward to a return visit to see our improvements.
Sonia

"clean and courteous"

4

Rodney B, harrisburgh, United States
04/04/2016

We had a good stay and very courteous staff room were clean everything worked and breakfast was good. The location is easy to get to and leave with access to a variety of attractions close by to entertain the children.

SONIA U, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to do this review.
We are thrilled that you had a fantastic stay with us.
We look forward to a return visit.
Sonia

"No security!"

1

Renee R, Johnstown, Pennsylvania
31/03/2016

We've been using this hotel for our company employees to stay while working at an out of town job. Their company vehicle full of tools was parked directly in front of the entrance in a lit parking lot and was stolen. How is this possible? Also we were told they had no security cameras on the front of the building. It took someone time to get the doors unlocked and to punch out the ignition. Where was the night security guard? Don't feel safe here and will never return.

SONIA U, Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
We deeply regret that your vehicle was stolen out of the parking area. Unfortunately we do not have cameras on the entire parking lot. We find it odd that the vehicle was taken from right out front. We were happy to hear it was found and all of your tools were intact. I am sorry you will not be returning to our hotel but hope you would not hold us responsible for the actions of others. Thanks you for staying with us, Sonia

"Great stay"

5

Louise I, Pomona, United States
29/03/2016

We had a very pleasant stay. Staff is very pleasant,friendly and helpfull. They make you feel welcomed and greet you with a nice smile .The breakfasts were very good with a great selection . Sherrie the lady in charge of the breakfast had homefries canadian bacon and eggs on Easter morning. She also had an Easter egg hunt coloring material for the small kids and chocolate for the big kids The rooms are very large and nicely decorated. There was 3 of us in the room and we didn't feel cramped at all . The lobby and the breakfast area are inviting. We were visitimgs our friends for Easter and the location was perfect for us.

SONIA U, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time for this review.
We are thrilled that you had a great experience with us.
We look forward for a return visit.

"Okay for one night!!"

3

LorenPress47, New Cumberland, Pennsylvania
25/03/2016

I checked in with a pre made reservation that they couldn't find, but after that was taken care of all was simple and acceptable. The breakfast was complimentary and average. Had trouble keeping it stocked without many attendees. The sleep was peaceful and service was ok.
I prefer others on that frequented exit but this does ok in a pinch. I would go again if my favorite was full.

SONIA U, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to do this review.
We are sorry for the delay in finding your reservation.
We are trying to improve our breakfast menu.
We are happy that you enjoyed your stay and look forward to a return visit.

"Great Stay"

5

Mary D, Mays Landing, United States
07/03/2016

We had a wonderful stay at this hotel. The staff was so friendly and helpful. We made arrangements for a late check in and decided to travel with our dog at the last minute. The front desk was so accommodating. Our favorites were the breakfast attendants. When traveling to Harrisburg we will stay here again.

SONIA U, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to complete this review.
We are happy that you enjoyed your stay with us.
We look forward to your return visit.

"Disappointed"

2

bkrusen, Richboro, PA
06/03/2016

I stayed at this hotel while attending the Horse World Expo at the PA Farm Show Complex. I originally booked it through the Expo to receive the special Expo rate. I got a call from the Expo on Monday (we were due to check in on Friday) that the hotel was not longer honoring their contract or prices with the Expo and all reservations had been cancelled. I typically think of Best Westerns as "safe" choices in hotels so I immediately went on their website and rebooked a room at this hotel for the same night at a high rate. At $115 a night I was VERY disappointed in the room and breakfast. The bathroom was pretty gross for that price point. The shower curtain had pink gunk on the bottom, the caulking in the tub was really messy and had mold on it, the toilet had urine on the base when we got there, the floor didn't look like the corners had been cleaned in ages. Breakfast was your standard self serve. The eggs were sitting in a puddle of liquid (obviously not real eggs), the bacon was nasty looking (didn't chance it), the staff wasn't very helpful when the woman next to me spilled her coffee. I really expected more from the room and the breakfast at $115 a night.

SONIA U, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are sorry that we did not meet your expectations.
We will refer your issues with our maintenance, housekeeping, and breakfast departments.
Please come back in the future and give us another try.

"Fun Getaway"

5

Larry T, Atlantic City, New Jersey
01/03/2016

We stayed over the weekend and enjoyed some skiing at Ski Round Top! The staff here is awesome and really seem to enjoy their jobs. Kudos to the new manager who the staff were raving about. They were having a baby shower for a staff member when we returned for a break from skiing, they offered us food and cake to help celebrate.

BWNC_MGT, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time to submit this review. We are glad that you has a great time with us.
We look forward to a return stay with us.

"Bait-and-switch at this location."

2

huanging, Philadelphia, Pennsylvania
29/02/2016

We booked a king suite for Valentine's Day at the Best Western Plus (close to the mountain where we were skiing). When we arrived, they put us in a regular double queen with no Jacuzzi or anything. Worst of all, their front desk didn't even mention this was happening. When I called back, he said there was a mistake in the system, it couldn't be switched, and we'll need to book at the higher rate if we still want the room. It was frustrating to be bait-and-switched. We had fun that weekend, but there are so many better options at the same price outside of Harrisburg. This one, not great.
Here's where we wish we stayed: Clarion down the street. They have an awesome restaurant attached called Garlic Poet (look it up). Great atmosphere. Farm to table. They make almost everything on site including the butter! Infused alcohol and a long micro-brew list. $50 for 3-course meal for 2.

BWNC_MGT, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to do this review
We are sorry that we did not meet your expectations for your visit.
We have given this circumstance to the front desk manager.
We hope you will give us another try in the future.

"Beds are uncomfortable"

2

Donald R, New Cumberland, United States
29/02/2016

The beds in the room were extremely uncomfortable. No one in the room got a decent night's sleep to include my 7 year old who has been known to fall asleep on the bathroom floor. I could feel the wooden slats in the bed and one side of the bed was a little hard and the other side felt like I was laying on a pallet.

BWNC_MGT, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review.
We are sorry that we did not reach your expectations of our hotel.
We have referred this issue with the general manager.
We are in process of upgrades.
Please come back in the future and give us another try.

"The best of best western"

5

22/02/2016

We have stayed here on many occasions. for the car show in Carlisle its only about a 20 minute drive away. The pool is great. tho be careful of the bathroom in pool area. The door sticks my 13 year daughter got stuck in there. it was a lot of pushing to get it open 10 long minutes later. Breakfast is great. I recommend the waffles. I love my coffee and there was always coffee in lobby. The staff was wonderful. rooms are always clean. We did not get a lot of noise either from the rooms above of or on the sides. which I thought was nice. the shower water pressure could be better.

BWNC_MGT, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to submit a review.
We are sorry you had a poor pool experience and that we did not meet your expectations. We have forwarded your concerns to our maintenance department and hope you will give us another try in the future.

"Needs better cleaning"

2

Stephanie S, Carlisle, Pennsylvania
22/02/2016

Looks nice on the outside and lobby but room was dirty and in need of repair. Broken furniture, moldy water leaks half covered up with white paint, bloody sheets, stained towels, stains and chunky stuff on different walls, foot prints on jacuzzi tub, dirt rings on jacuzzi tub, show dripped all night and drain backed up, calking cracked moldy and missing in a lot of areas. We also received a down graded room from what we paid for (no fireplace or microwave) Breakfast ends early. (9:30) no parking near door. Couldn't walk on sidewalk because snow at the end of it from almost a month ago!!

BWNC_MGT, Guest Relations Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to submit this review.
We are sorry that we did not meet your expectations. We have given the repairs to our maintenance department. We also gave the issues to our housekeeping department.
We are in process of upgrading the rooms.
Please come back again for a future stay.

"Nice place to stat"

4

worlda1031, Bristol
18/02/2016

very clean nice place nice workers we stayed 3 days and love it and nice pool if you are looking for a place near harrisberg this place is for you check in was good and check out was fast to we love it

BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time for this review.
We thank you that you had such a wonderful time with us.
Please come back again.

"Pretty good"

4

Tim C, Allentown, Pennsylvania
25/01/2016

The staff at the New Cumberland Best Western did a fantastic job helping my family and the other customers who were snowed in due to an epic snowstorm. The hot breakfast was good, although real eggs and some danishes would have made it excellent. My kids were glad to have an indoor pool to use. The fitness center needs some attention - maintenance and a better elliptical.

BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time to do this review. We are very pleased that we could help your family during the snow storm. We are pleased that the children enjoyed our pool. Thank you for bringing the fitness center to our attention. We will be making changes in the near future.
We look forward to a return visit.

"Nice hotel, nicer staff"

4

Angelsouthbeach, San Antonio, Texas
18/01/2016

The hotel was very clean and comfortable and the staff was very nice. I had to make a change to my reservation due to a change in plans and they went out of their way to accommodate me even though the room I was requesting to change to was initially unavailable. I would definitely stay here again.
Only drawback, there were no towels in the fitness room or at the pool. Not all of the equipment in the fitness room worked properly so it was hard to get a decent workout. If these two amenities are not top on your list, you will be happy at this hotel

BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking your time for this review. We are happy that you enjoyed your stay with us. We will try harder to keep towels in the fitness room and the pool area. We will try to update the fitness equipment.
We look forward for a return visit.

"Clean, comfortable & convenient"

4

Kathie39, Pittsburgh, Pennsylvania
02/01/2016

This Best Western is right off the Pa. Turnpike and I-83. Staff was friendly. Our room had a living area with a pull-out sofa and a bedroom area. The pool area was super clean wth plenty of towels available. The hot tub was a nice bonus. The workout room had adequate equipment. Breakfast was hot, waffles, egg sandwiches, bagels and cereal. Hotel was quiet. Definitely will return.

BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking time for your review.
We are happy that your stay with us was a great experience and look forward to a return visit with us.

"Energy saving options will cost you if your not careful "

3

PineapplePrincess82, Browns Mills, New Jersey
29/12/2015

We've stayed here many times and have to say this was probably our worst visit, the mattress was shot, there was hair on the sheets and pillows when we arrived and the energy saving light bulbs gave the whole suite a dim grungy appearance which was only made worse in the bathroom where the over sink vanity light no longer works thanks to the automatic motion detectors light switch taking up the spot where a switch use to be. Maybe the bulb is dead who knows, either is neglectful of management and housekeeping. Forget being able to get ready for a date or business meeting there simply isn't enough to good lighting to do so.
Desk chair jarred my spine when I sat in it because the air cushion was broken. Not fun since I have a bad back.
Breakfast was good, eggs sausage bagels fruit.

BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. We are so very sorry to hear that we did not meet your expectations. We are working very hard to make necessary improvements so your next visit with us will be enjoyable.

"Revivification is urge."

2

Reyilete Y, New York City, New York
26/12/2015

This hotel needs to be renovated that I recommend. The staff are great, especially MS Janet. she considerably generous.
Thanks to the Best Western Plus staff there.
Honestly, the facility is like insanitary.
My room smells a bit, the bed sheets were old, rug were wear-out, bath room was clean, swimming pool area looks terrible, gym tighten with old equipments.
I likes to describes the hotel and give it a illustrious points, but that will be fictitious, sorry to say.
It has a great view and is accessible to dining places, very trendy.
I think this hotel is poorly managed, but have great staff members, and has all the amenities promised.
Please, I am not a Plebeian, I been opulence places. This hotel need to be revivify period.
Please no need for antipathy!

BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time for the review.
We apologise that we did not meet your standards. We will try our best to upgrade as soon as possible.
Please come back in the future to see the improvements

"Good Hotel near Harrisburg"

4

Justin H, Columbus, United States
11/12/2015

This is a great hotel for business or a long weekend. The rates are very affordable, parking is plentiful, the staff is kind and helpful and the breakfast is good. Only about 10 minutes to downtown Harrisburg and several good restaurants are nearby.

BWNC_MGT, Front desl at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to give us a review. We are happy that your stay was wonderful.
Please choose us again in the future.

"Great Hotel"

5

03/12/2015

The hotel was very nice for a reasonable price. The breakfast and hot tub were amazing after a long day of shopping in Harrisburg with my daughter and my friends! The hotel is walking distance to the gas station and some restaurants.

jlh1621, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us! We are so happy to be there for you all after a loooong, exhausting day of Black Friday shopping!!! We hope to see you again soon!!!

"HUGE disappointment! "

1

mary5198, South Jersey
02/12/2015

Where to begin? We had so many issues with our stay at this hotel last weekend, but the real issue is how the problems were handled - they weren't! A group of us (6 adults, 5 children) booked three rooms at this hotel for a trip to Hershey Park over Thanksgiving weekend. The problems began at check in:
1. Upon check in, we realized that two of the families were only charged approximately $60 a night and the third was charged $125 - more than twice as much. When we inquired about this, we were told that a room with two double beds was that much more than a room with one King. And sorry, there's nothing we can do. Makes no sense.
2. Upon entering the expensive room, we were hit with an unbearable stench. After calls to the front desk they finally sent a maintenance man to investigate. He found something (I don't want to know what) in the bathtub drain causing the horrific smell. Gross.
3. We spent the next day at Hershey Park and came back to find an enormous bug (a roach?) on the wall. Calls and visits to the front desk did nothing. That bug is still there for all we know,
4. One of the reasons we chose this hotel was for the included breakfast. On our last morning our two seven year old children were literally in line holding their plates preparing to make their food when an employee pushed in front of them and removed the food that they were about to take?!? We watched in stunned silence as broke down the breakfast spread as the kids stood there with their plates. Other guests witnessed this and joined us at the front desk to complain. The front desk clerk's response? "Oh, that's a shame."
We repeatedly asked to speak to a manager while we were there. All of these issues could have been easily dealt with, but of course we were told that there would be no manager available til Tuesday morning, and that she would contact us right away. Unsurprisingly, it is now Wednesday evening and our calls have gone unanswered. To summarize - do NOT stay here. We are a super easygoing bunch, but this was simply unacceptable. My next email is to Best Western corporate offices.

jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
We are sorry we did not meet your expectations! If there is anything we can do for you please call us at: 1-717-774-4440. We hope that you will reconsider and give us another chance to meet and exceed your expectations!

"centrally located"

4

Kelly D, Manorville, NY, United States
14/11/2015

Good hotel and central to many activities, easy on off. Restaurants nearby. Includes full breakfast... Staff is very friendly. Price was very reasonable. We had the 2 queen suite, could have used a microwave in room although you could use the one in the breakfast room. Would have liked a table and chairs in the room.

jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank You for taking the time to review our property. We look for to your next stay with us.

"Good place but ..."

3

Andre P, Moncton, Canada
10/11/2015

This hotel is very well situated close to the highway and in proximity of restaurants by car. The rooms are spacious and well organized. Best Western Plus is synonym of excellence and offer great places to stay whether travelling for business or pleasure. By far the best hotel chain in this category. However, this facility showed signs of falling short of the Best Western reputation as the bathtub and shower still had hair from the previous occupants.

jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank You for taking the time to write a review for us. We appreciate your input. We are very sorry that your stay was less than standard. We are working to correct this situation. I look forward to righting this with your next stay in the future.

"Cancer paradise"

2

Kenneth H, Amherst, United States
10/11/2015

The entrance to the hotel smelled strongly of cigarette smoke. The hallways were filled with cigarette smoke and pipe smoke. Although we received a non-smoking room, it was located on a smoking floor. It would be unbearable for non-smokers This hotel would be a chain-smokers treasure.

jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for reviewing your stay. We are sorry you was not happy with stay. We sympathize and are looking into eliminating this in the future.

"Worst western"

2

Melissa R, Manteca, United States
05/11/2015

I stayed here on a business trip, gym was horrible I could not use the equipment safely, beds were uncomfortable I slept on all the pillows to make it comfortable for me, highway was loud had to sleep with my TV on, the cleanliness could have been better, The Jacuzzi tub had hairs and dust on it from previous tenants, wifi was horrible I couldn't Skype with anybody for a whole week til I switched rooms. No microwaves in the room. I would not recommend this hotel to anybody only reason I stayed here was because all the other hotels close by were completely booked.

jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank you for taking the time to review your stay. We are sorry your stay was substandard. We are working hard to remedy these situations. We look forward to showing you the improvements in the future.

"Good Price, Nice place to stay."

3

Rick M, Ephrata, Pennsylvania
04/11/2015

Stayed here for a few days while in the Harrisburg area on business. Room was nice and good for the price compared to neighboring hotels. Breakfast in the morning, big plus. Room near the elevator was a little noisy, but overall a pleasant experience and would stay here in the future.

jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review
Thank You for taking the time out of your busy schedule to write a review for us. We look forward to your next visit with us .

"Great staff, good location (slightly noisy)"

4

Bradley D, Overland Park, United States
03/11/2015

I cannot stress how much I appreciate Sherry in the breakfast room. She was pleasant and very customer-focused. I also appreciate the welcoming personality of Janet (hotel manager). The hotel is adjacent to two very busy interstate highways. Request a north-facing room if you need quiet. We experienced inconsistent housekeeping, but I am hopeful those problems will resolve themselves.

"Great Stay"

4

02/11/2015

We needed a place to stay as our son was competing in the PIAA Golf Championships in York. This place was worth the drive to York. Great bang for your buck, only disappointing thing about the place was the workout equipment. That stuff was new in the late 90's LOL. The staff were pleasant to talk with and the breakfast was good.

"Problems Again"

1

01/11/2015

We have been staying at BW in New Cumberland twice a year since the hotel opened. Rooms were good and the price was good. However, we had a major problem EVERY time. Reservation lost, Can't figure out rewards program, locked out of room, transferred to another hotel, and even found the hotel closed one time. This time was no exception. We called TWICE before coming to make sure we had a no smoking room. When we arrived we were told the only room was a smoking room which would not work with my wife's asthma. The hotel would only refund one night of our two night stay even though we were forced to stay elsewhere. Next time we WILL stay elsewhere.

"Great Front Desk Staff, Nice Room"

3

lovegreatchocolate, Pittsburgh, Pennsylvania
26/10/2015

If you don't get lost on these crazy PA roadways, easy to locate after a visit to Hershey Park. After a room assignment mix-up, and then a room change(!) due to a plumbing* problem, received a very nice room towards the rear; clean, well-maintained, reasonably quiet. Front desk staff was very courteous and professional, pm & am!! Minimal breakfast, wished coffee was not so watered-down. Walls of rooms are rather thin so conversations can be overheard; freeway is audible. *Suggestion for management: find a competent plumber; excessive application of caulk is NOT a "repair". (I thought we were commendable customers regarding this inconvenience at a very late hour, as was the desk clerk who immediately reassigned us; thx "M")

"Unacceptable"

1

Teeoff1, Montreal, Canada
24/10/2015

No words can describe the cleanness condition of the room that was assigned to us. Carpet stains , bedsheets not clean , hairs in sink and tub . We asked another room but that one smelled cigarette smoke and mildew was all around the windowsill. We moved out and changed hotel . Awfull.

"Nice"

4

jacksonTH, Ephrata, Pennsylvania
20/10/2015

Were redeming points for this stay. Got a call for a free upgrade offer. The room had a fireplace and Jacuzzi. What a nice surprise! The beds however, were uncomfortable. Staff was friendly and helpful. This hotel also has a pool and hot tub. Liked making/using the waffle machine to make waffles or pancakes for breakfast. The open stairway in the lobby was pretty.

"Close to Hershey Park, and loved this hotel !"

5

LaurieAnn2012, Elkton, Maryland
20/10/2015

I wanted something close to Hershey Park with an indoor pool for the grandkids, hot tub for me, and also had free breakfast. I picked the perfect place ! I don't understand some of the bad reviews I read before I chose it for the amenities alone. The beds and pillows were comfy, and smelled like fresh linen.The hotel was clean and the staff was very friendly and helpful. The breakfast was above & beyond for free. Buffet scrambled eggs, sausage, fresh toast, bagels, hardboiled eggs, cereal, and etc.... They had a waffle & pancake maker, juice, hot chocolate & coffee. You couldn't ask for better. My girls said they wanted to make this a tradition before we ever left the hotel ! The only downside was the pool was chilly.Score !!!

"Hershey Park Adventure"

4

moongawdez, Seattle, Washington
16/10/2015

Staff was friendly and accommodating. Hotel GM booked my reservation, called "Hershey Suite Package," which included 2 adult admission tickets to Hershey Park, 2 beach towels, and a bag of delicious Hershey Kisses. Great package value deal with a preview night to Hershey Park included.
Arrived at hotel and GM checked us in. She was very friendly, and provided excellent customer service. She answered all our questions, printed out directions, advised of local places to dine, and gave us early check-in and late check-out. We couldn't have been more pleased with the 5 star customer service.
This is a budget friendly hotel and is dated. It is a older hotel that was ran by small business owners and then purchased by Best Western chain. So as long as you understand you are not staying at a new hotel you will be fine. Our room was located on first floor with easy access to our car and front desk. Room was clean, but carpet, tile in bathroom could use some renovating. Beds were comfortable, and room was large. Mini fridge was included, but no microwave. Entire hotel is non-smoking. Unfortunately, our room smelled of faint smoke. I told front desk clerk, she offered to move us, but we declined because we were already unpacked and settled in. The odor was tolerable and I think it only smelled because people would smoke outside near our room. Or, it was stuck in walls from previous hotel owners.
Breakfast was mediocre, but like I said this is a budget hotel. You have to arrive early to get a seat and various food items. Otherwise your food choices will be limited. They did not restock items quickly. Food variety is decent, since it's included with room. You get basics of hot/cold breakfast items. Menu rotates some days sausage links, some days sausage patties with scrambled eggs and waffles, yogurt, biscuit gravy, cereal etc.
Pool and hot tub were great. Both were clean and hot tub was actually hot (not lukewarm). Really enjoyed both of them. It was a nice indulgence after a long day of walking at Hershey Park.
Location of hotel is excellent with easy on/off access to interstate highway. It's about a 30 minute drive to Hershey Park, but very convenient for cost and ease of access to highway.
I would stay here again due to friendliness of GM and staff. It is always great when you find customer service and people who still have social skills. You will not be treated like a number here. You're treated like an individual and they are very accommodating, knowledgeable of area, and answer any questions you have. Overall we enjoyed our stay and will visit again if we are in area.

"Best Western Plus New Cumberland Inn & Suites, New Cumberland, PA"

5

09/10/2015

Our stay was very enjoyable. Room was clean, staff went out of their way to be pleasant and helpful. The breakfast was okay for hotel breakfasts, would like to see bacon on the menu. Stayed four nights and had no problems.

"Best Place to Stay"

5

Cleon H, Decatur, Georgia, United States
08/10/2015

This hotel has everything you need and then some. A comfortable, clean with great service and a good location to visit Camp Hill, PA and the surrounding area. Also, you can find some great places to eat and the sleep quality is Awesome (very little noise).

"Another great stay"

5

Leigh Anne K, Erie, United States
06/10/2015

This was my second time staying at this location. The general manager, Janet, has an excellent staff. The breakfast is top notch. I enjoy the well-lit parking lot which helps me feel safe. The pool area is nice and well maintained. Rooms could use some updated decor, but for the cost, the value is exceptional.

"Stayed at THIS Best Western even though I could have stayed anywhere!"

5

Edward S, Fredericksburg, Virginia
03/10/2015

The Staff is excellent, customer first. They have a hot breakfast bar and I enjoy sausage gravy, just my breakfast thing. These folks actually made it just for me every morning, even though the breakfast menu rotated. I've stayed there 5 separate weeks, even though I had a choice of all other local hotels, so rating is based on long term experience, not one night stays! Rate also lower than other competing hotels. Highly recommended!

"Convenient to turnpike"

5

Kathie39, Pittsburgh, Pennsylvania
24/09/2015

I booked this last minute and was very pleased with the hotel and service. Tomi checked us in and updated us on the pool, fitness center and breakfast hours. The suite had lots of counter space and a refrigerator. It was very clean and comfortable. There is a small pool and hot tub. The breakfast attendant was very welcoming. They had two waffle makers, eggs and sausages and a variety of cereal. The hotel is very close to the turnpike but we didn't hear any traffic noise.

"Convenient to I83"

4

dt07039, Brandon, Florida
22/09/2015

We stayed here on the way up and on the way back on a recent trip. Easy on and off the interstate. Located near good restaurants including Jacks Diner. Good clean rooms and firm beds on both stays. Very helpful staff. A/C controlled by wall unit. You can run the fan all the tome creating white noise. No microwave in room but one in the common breakfast area. Good size fridge. Bathroom has a fan, a real plus and not common. Not alot of outlets in the room but lamps on nightstand had an outlet you could plug things into. Disappointed vending machines did not take CCs. Very good value for the money.