Digital Transformation Practice

To understand digital transformation, it’s key to put people and processes above technology, even if technology is a change agent – or at least the ways we use it to evolve, innovate, adapt and “pro-adapt”.

Digital transformation is about using digital technologies to improve (and connect and often radically change) processes, enhance customer experiences, focus on the area where business and customer value meet and seeing new and better possibilities , while using different and digital-intensive ways to realize them. Digital transformation even goes beyond the use of digital technologies to support or improve processes and existing methods. It is a way to alter and even build new business models, using digital technologies. In that sense, it also goes beyond digitization (although that’s often a condition to make it happen) and certainly beyond a digital-savvy skill-set and capacity which is nothing less than a must in the age of an increasingly channel-agnostic and digital customer.

In practice this means that executives need to have a far better understanding and skill-set regarding the various domains which are involved in digital transformation processes. A CIO needs to understand customer-centricity. A CEO needs to know about the many parts of business process reengineering, cybersecurity, IT and more. Unfortunately, understanding the impact of transformations in so many areas is probably one of the main challenges for executives. Dear Executives, welcome to a hybrid and fluid world of Digital Transformation.

At Gladwin Analytics, our digital experts and industry leaders provide a range of leadership services focused on Digital Transformation at the intersection of People, Process and Technology: