5 replies

PS. We've been figuring out exactly 'how' this happened and haven't figured out why yet. It seems like we had a very specific user query configured, but some UI glitch while navigating back/forward cleared the query and it selected all users.

A bit disappointing because we emailed Mixpanel support almost 2 weeks and have not heard back at all!

Hey @amp, sorry to hear about your situation. I've also run into this issue before when I was getting started .

To stop sending the campaign/message, you would need to disable the Sending buttonin your campaign messages (screenshot attached). Green is enable; Gray is disable. Note that this will not stop messages currently going out, just messages after that. Additionally, disabling Sending will move your message from the Active tab to the Inactive tab.

One major thing to note is that the project owner is the only one allowed to disable or enable messages being sent.

You can also disable messages under the Delivery Settings of your message (second screenshot attached).

Clicking on the switch should turn off the message right away. This means that messages that are in that second going out will not stop but the messages going out after you disable the sending should stop

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