STORES - January 2007 - (Page 1)
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of our dollars. There are still a lot of companies who do performance
[reviews] at one time and merit [reviews] at another. This system gives us
a snapshot at one single time.” Charming Shoppes also sought to ensure
uniformity in these internal p r o c e s s e s , and found Salary.com’s
system capable of aligning its procedures to achieve that uniformity. Ano
t h e r key benefit was the system’s flexibility and adaptability.
“With our different businesses, we have varying needs,” Gilaspy says.
“People look at things differently, so we need to look at those things
differently, and the system has to be flexible to handle our needs. It was
import a n t that we had a form that our [ m a n a g e r s and department
heads Software application brings speed, consistency and w e r e ]
familiar with to avoid that cost savings to Charming Shoppes’ review
process sense of nervousness that a new tool can create.” BY MICHAEL
HARTNETT Easy access to the system is another key benefit, in Gilaspy’s
view. ith its Lane Bryant, Fashion Bug and Catherines Plus Sizes retail It
can be accessed from anywhere i n the world through a web-based brands and
some 30,000 associates, the fundamental challenge for Charming Shoppes’
human resources department was finding p o r t a l . “I have a team
manager in a flexible, user-friendly system for personnel reviews without
bust- Hong Kong, and all I have to do is c a l c u l a t e the time
difference,” she ing the budget or creating more work for managers.
says. “This system allows managers Primarily through acquisitions,
Charming Shoppes has grown into the to be on the move and still do
perfourth-largest women’s specialty apparel retailer in the country
2,300 stores formance appraisals and compensain 48 states . As a
consequence, it has had to deal with a variety of different tion planning
from wherever there is systems and processes across its brands. Some of
its web portal access.” units used a 1-10 personnel rating system, with
10 With that access comes the being the lowest; another used a 1-5
approach, with 5 a d d i t i o n a l flexibility for being the highest.
managers to work on perA f t e r reviewing 13 different software systems,
sonnel reviews, reconsider Charming Shoppes chose Salary.com’s
CompPlanner t h e i r comments, make system recently renamed TalentManager
in Decemc h a n g e s and submit them f r o m any location. That ber 2004.
same capability allows senThe greatest benefit of the new system “is our
abiliior managers to monitor the ty to budget and to stay on budget,”
says Vanessa Giprogress being made by the laspy, compensation director for
Bensalem, Pa.-based — Vanessa Gilaspy, m a n a g e r s who report to
Charming Shoppes. “It tells us how much money we compensation director,
them. spend here and there, and allows us to ask if that is Charming
Shoppes HUMAN RESOURCES N XT pr W in tf or Si A Good Fit ng le C “It
tells us how much money we spend here and there, and allows us to ask if
that is the best use of our dollars.” op y us e O nl y January 2 0 0 7 w
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