Chipotle founder and co-CEO Steve Ells admitted the company has underperformed in customer service, with roughly half of its 2,100 restaurants receiving C grades for service, but Ells said Chipotle is devoting "laserlike" attention to the situation. (Featured on SmartCustomerService.com.)

Oracle has launched IoT Accelerator, an integration package to allow companies to leverage insights gathered from the Internet of Things (IoT) via the company's IoT Cloud and Oracle Service Cloud. (Featured on SmartCustomerService.com.)

According to a recent report from social customer service provider Conversocial, there's still a long journey ahead before customers fully trust social media as a primary channel for support. (Featured on SmartCustomerService.com.)