If you have purchased AirDroid Premium service, and have confirmed that the money has been taken from your PayPal account or credit card but you are not a Premium user yet, please send the following information to pay@airdroid.com

--AirDroid account email:PayPal account you used to purchase the item:Item you purchased:-----

After we receive the information required, we will get back to you in 5 business days.

If you've purchased AirDroid Premium from airdroid.com, web.airdroid.com, AirDroid Windows/Mac, or from within AirDroid on your Android device, you'll not receive an Activation Code, because it's not needed - you'll be upgraded to Premium as soon as you complete the payment.

If it failed to upgrade to Premium account, would you please log out and log in again to see if it works?

You can also tell us your AirDroid account and Paypal account so that we can check it for you.