Please ensure you have entered the correct address upon checkout. Once an item is delivered to a shipping carrier, (typically within 1 business day of an order), we have no abilities to change the shipping address.If you contact us before the item is sent to the carrier, we can update your address.

If an item is deemed undeliverable due to wrong or insufficient address, we cannot refund you your initial shipping amount. If the item is sent back to us, we will issue you a refund for the products (less any return shipping we are charged, if applicable). If the package is not returned to us, (i.e. if you sent it to an old address where it was actually delivered and the current resident accepted it) we will not be able to issue a refund.