Senior Technical CRM Program Manager

As Senior Technical Program Manager, CRM, you will be responsible for project managing our CRM roadmap by playing a central role working with marketers, engineers, designers, product managers, and other functions to define and manage the day-to-day process of CRM work.

Etsy is seeking a Senior Technical Program Manager with experience supporting CRM technology (Salesforce Marketing Cloud) and experience in a multi-channel retention Marketing environment including email, push, and social. You have the ability to build strong relationships at all levels and are a cross-functional influencer. You are a highly analytical project leader who operates with sound judgement, quickly and flawlessly. You are an organized self-starter, with a passion for Marketing and the ability to drive collaboration to deliver high quality and complex projects across CRM. You possess strong communications skills, problem solving skills, and thrive in working through tight timelines.

It's an exciting time at Etsy! Join the CRM team where your contributions will make a big impact and positive difference in real people's lives. Since 2005, our community has grown quickly and we are on a mission to continue this growth trend. We are constantly exploring new ways to acquire, activate and retain engaged buyers within and beyond our existing market. Leveraging data and insights, we create targeted, integrated marketing campaigns across various offline and online channels to grow our community and connect over 30 million members to over 1 million sellers.

This full-time role located in Brooklyn, New York.

About the Role:

Be accountable for the day-to-day process and execution of CRM development work across multiple teams and projects

Collaborate closely with marketing, engineering, product design, and product management across the org to manage multiple tracks of work and projects

Manage intra- and inter-team dependencies as well as external and third party dependencies, highlight project blockers and risks and work with cross-functional teams to resolve them ensuring we hit deadlines

Maintain a clear overview of project timelines (Gantt charts, spreadsheets, etc.) and progress using task management tools (primarily Jira), including providing timely updates on the status of projects to a cross-functional audience and keeping our projects on track

Create and maintain project documentation that is the single source of truth about projects to keep teams aligned and informed

About You:

You have 6+ years of experience in technical project or program management roles

You have a technical background with a B.S. in an engineering, or similar discipline

You’re motivated by working on large, complex projects and helping those around you be even more effective.

You’re an exceptional verbal and written communicator, coordinator, and organizer with experience getting things done in a fast-paced environment.

You are highly collaborative and operate with integrity, confidence, and empathy but you know when to be assertive to ensure decisions are made.

You’re analytical and take a structured approach to breaking down work into understandable and manageable chunks.

You have a proven ability to work directly with marketing, engineering, product design, product management teams, and external partners to coordinate large scale projects.

You have an agile mindset and can run agile methodology, scrummaster with flexibility

You’re able to adapt to a team’s working style but know when to advocate for, and establish, new processes to make the team more successful.

You have serious Jira and Confluence skills but are flexible in the tools you use based on the needs of the team.

You are passionate about the Etsy marketplace and deeply care about the member experience

What’s Next

Interested in working with us? Send us a cover letter and your resume explaining why you’d be great for the job. We value your unique talents and point of view, so feel free to tell us what you are all about. If you have an online presence (blog, Twitter, Facebook), send it along. And if you write, draw, craft, or contribute to something you’re proud of, we’d love to hear about it.

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Etsy is an equal opportunity employer, we do not discriminate on the basis of color, ancestry, religion, gender identity, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status.