SATURDAY OPENING IN December

Sat 8th December 8:30 - 2:30

We will be closed For Staff Training on the following dates.

Tuesday January 8th from 1pm

Tuesday February 12th from 1pm

Tuesday March 19th from 1pm

The Leyland Collaborative

Practices in Chorley & South Ribble are working together in groups to offer weekend, bank holiday & weekday evening appointments for their patients. These additional appointments may be held at another surgery within the Leyland group rather than at Sandy Lane. Please be aware, regardless of the time or location of the appointment, you must ring Sandy Lane in normal opening hours to book or cancel an appointment. The group consists of the following practices

SANDY LANE SURGERY

MOSS SIDE MEDICAL CENTRE

WORDEN MEDICAL CENTRE

CENTRAL PARK SURGERY

THE VILLAGE SURGERIESCroston / Eccleston

STATION SURGERY

We can now offer you an enriched Summary care Record

Patient Online Services

We now have nearly 4000 patients who are using our on-line service Patient Access to book appointments, order prescriptions, There is also an option to view your medical record including test results and hospital letters. For more information CLICK HERE

Do you know who your allocated GP is?

As part of our contract we must now inform all patients which GP they are registered with at the surgery. This is simply an administrative task and you are still able to continue seeing the GP of your choice. If you do not know who your allocated GP is, ask someone next time you come to the surgery or email ann.walker3@nhs.net to find out - thank you

Telephone Appointments

Are available for minor queries or reviews if you do not need to be physically examined.

Mobile numbers / Text alerts / email address

If we do not have any of the above information for you please update us ASAP by phone or by filling in the form on this website to update your records. We are now sending you appointment reminders with a cancel option, clinic invites and blood results by SMS text.

NHS Health Checks

We offer NHS Health Checks free of charge to all patients age 40yrs to 74yrs, who are not being monitored in any of our clinics such as the CDM or Diabetic clinics. These NHS Health Checks are done every 5yrs. If you think you qualify for a health check or have not had one in the last 5yrs please contact reception.

Appointments

How to book appointments on line 24/7

Please note if booking an appointment on-line the available appointments mirror the available appointments at the surgery. So if you do not find a suitable appointment to book on line please do not ring the surgery but check the next day as fresh appointments are released daily at 8am each morning.

The majority of routine appointments with our doctors, nurses and health care assistants can be booked up to 2 weeks in advance, subject to availability. This can be done on-line, over the phone or at reception.

A number of appointments will be allocated each day for patients who require urgent appointments. These will be with a specific doctor at a specific time.

If you need advice but do not need to be examined you can ask to book a telephone appointment.

Our reception staff have been trained to signpost you to the most appropriate person for your care, so remember the more information you give the receptionist the easier it will be to help you. The reception team will also be able to assist you with any queries which are related to:

Prescriptions

Blood tests, urine tests, x-ray results

Private medicals

Sick notes

If you need advice on contraception, coils, contraceptive implants etc please mention this to the receptionist as they will be able to guide you to the appropriate GP's.

If we have your current mobile telephone number, you will receive an appointment confirmation and reminder text prior to your appointment. If you feel that you no longer need the appointment rather than ringing to cancel please reply "CANCEL" to the text which will free up the appointment for someone else to use.

Choose the right NHS service

Pharmacist:-

If you do not pay for your prescriptions you can be treated at your local pharmacy FREE for common minor ailments such as:

Coughs and colds,

Allergies

Viruses

Tonsillitis

Flu

Diarrhoea and vomiting

Headaches

Thrush

Nappy rash

Colic and many more.

Simply ask your pharmacy to prescribe to you under the minor ailments scheme.

Home Visits

Home visits are meant for people who are house bound or too ill to travel to the surgery. Whenever possible try and come to the surgery where facilities allow for a more thorough and professional assessment of your illness.

To allow the doctors to plan their day If possible please try to telephone reception before 10am.

Please provide as much information to the receptionist as possible to enable the Doctor to telephone you to assess the urgency of your request and deal with it appropriately.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

Missed Appointments

If you have booked an appointment with a Doctor, Nurse or other member of staff, it is really important to let us know if you need to cancel it One missed appointment costs the NHS around £152.

Methods for cancelling your appointment are:

On-line if you are registered for our on-line service Patient Access

By return text when you get a reminder.

By Telephone: Please call us on 01772 214700 and tell the receptionist.

In Person: Call into the surgery and let the receptionist know in person.

Why is it important to tell us you want to cancel your appointment ?

Many patients fail to cancel their appointment each month. This wastes a lot of valuable Doctor and Nursing time and also means everyone waits longer to be seen.

By telling us in good time that you cannot keep an appointment, we can offer your appointment to someone else. This helps us to reduce waiting times and means everyone can be seen sooner.

What happens when you miss your appointment

If you do not attend (DNA) several of your appointments and do not contact us to cancel them you will receive a letter from the practice, if after receipt of this letter you continue to fail to attend, we may have to consider removing you from the practice list and ask you to register with another practice.

Sandy lane does not want to lose patients this way. the easiest way to stop this happening is to let us know if you cannot attend.

Training Practice

Sandy Lane Surgery has a long history of commitment to training. We believe the training of future doctors is cruicial to ensure the continued quality of General Practice.

We are a training practice for young GP's and each year fully qualified doctors with wide hospital experience join us. They may join us for either a 4 month, 6 month or 12 month placement. We welcome the fresh ideas and enthusiasm they bring to our team.

At the beginning of their time here an appointment with a training doctor may take longer than normal appointments. We appreciate your patience during these longer appointments.

Occasionally consultations may be video recorded - this is for educational purposes and will only be done with your permission. We will always ask for your written consent to record your consultation. If you would prefer not to be videoed please inform either the receptionist or the doctor. Please be reassured that this will not reflect on your care in any way. Physical examinations are not recorded and the camera will be switched off by request.

In addition medical students and nursing students may be present at the practice to gain experience. Patients will always be asked if they are happy for the student to be present during their consultation. You can always decline to have a student present. Please tell the doctor or nurse if this is the case.

GP Appraisal

All doctors in the practice take part in the national and annual appraisal scheme.

The doctors at the practice who train the students are also examined independently to ensure that they have sufficient knowledge of practice and education, appropriate teaching skills, educational management and an attitude supportive of learning.

The practice is also inspected to ensure that it meets the students needs and the appropriate standards for training.