downloading procedures for kodak zm1

I have now had my Kodak Zm1 mini-video camera for nearly two weeks and still have not been able to download any video files. The ARCSOFT S/W seemed to load properly, the camera works well and has captured files. The ARCSOFT S/W recognizes the camera and I can tell it where the folder is to which I would like to transfer the video file. At this point, I am done. I'm supposed to hit the "import" button and the file is transferred. Unfortunately, the "import" button remains gray and non-functional and the only option available is the active "cancel". I have exhausted all the Kodak support sites to no avail. All I get is the same old sites recommended and a general run- around. Somebody, please help. Russ Hanson ( rhanson11@cfl.rr.com )

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