Thank you very much for ​watching our products. We are an off-licence shop established in 1922 in Gifu, Midland of Japan.We are one of the few off-licence shops which sell and dispatch whisky to the overseas customers from Japan via Rakuten Global. We have a good deal of experience in shipping our products worldwide. We offer customer service via email both in English and French. We carefully deal with fragile items when dispatching and we do our best to sort out any queries or worries that the overseas customers may have.

We can handle with accidents such as breakage, other damages and losses in transit speedily. Please rest assured that you will receive your order safely and enjoy the ease and comfort of buying whisky directly from Japan even if you are a new customer.

Please rest assured that Japan's Consumption Tax is not charged for the overseas customers.

We will send you an email confirming the total amount to be paid after we pack the item(s), measure weight and calculate the postage. Please reply to us to confirm if you would like to proceed with the order or rather cancel it.

As for payment methods, we recommend PayPal as the safest payment method for the overseas customers. If you wish to pay via PayPal, please click [CHANGE] below [Payment Information] and select [PAYPAL] from [Additional Payment Options].

The main unblended whisky used for MWR is a malt whisky distilled at Hanyuu Distillery. This is a pure malt whisky (1) which was matured in Mizunara casks after being vatted with several other unblended malts. We have brought out its distinctive sweetness by using Peaty Malts. You will taste rich sweetness first, and then complicated flavour and peat spread out in your mouth. It is non chill filtered (2) and has no artificial addictive so that you may enjoy the original flavour of this whisky.

(1) 100% malt whisky blended with malts. It is also called blended malts.
(2) Whisky generally, malt whisky in particular, goes cloudy when it gets cooled because it develops sediment in the bottle as the chemical compounds educe. In order to prevent this sediment from developing, the process of chill filtering is used to remove the chemical substances in the whisky by dropping the temperature and removing the substances, thus it prevents whisky from going hazy.
However, it also removes the umami and therefore its aroma and flavours are compromised.
As this whisky is non chill filtered, it may become hazy due to the substances but it does not affect the quality.

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Payment Options:

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

Bank Transfer

We accept Bank transfers. After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.

Note
*All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
*If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.

Alipay

The “Payment Amount” is calculated as below.
“Payment Amount” = Product price total + shipping fee
Upon confirming your order, we will send you a link to make a payment
via Alipay’s secure payment page.
You must finish the payment process before the deadline to complete your order.
Please check the payment process from the link here.
PC: http://global.rakuten.com/en/help/payment/alipay_pc.html
Mobile/Smartphone: http://global.rakuten.com/en/help/payment/alipay_mobile.html