Asia’s competitive landscape is growing, and organisations across the region are using the latest technological advancements to enhance their customer experience strategy and differentiate themselves from the crowd.

AI-powered CX, personalised experiences and innovative journeys are the three areas senior representatives from BFSI, healthcare, pharmaceutical, retail, consumer goods, logistics and supply chain told the CX Asia team they are looking to implement or enhance in the coming year.

“CX is, without a doubt, one of the most spoken and discussed terms in every organisation. CX is not a single functional work, but rather a cross-departmental cooperative and collaborative teamwork. That is exactly why the upcoming CX Asia Summit with 8 different streams focusing on all aspects of CX is the perfect place if you are looking to accelerate your organisation as a CX mastermind.“

– Nadia Kim, Programme Director, Customer Experience Asia 2018

Expert speakers at the 2018 edition include:

Timothy Chua, Head of Customer Experience, Singapore Airlines

Felix Liu, Head of New Customer Experience, Group Customer Experience, Alibaba