Comments

xfinity - 5 stars for Stacey on 6/26/17. She was both
5 stars for Stacey on 6/26/17. She was both helpful and patient with me. I called in to try to resolve the issue of caller ID being decreased in size on my living room TV. I can no longer read who is calling because of the smaller wording and so the service is useless to me now. Shame since I really depended on it to let me know who was calling and avoided the telemarketers. Stacey also helped me change my password so I could use my e-mail again. Thank you very much.

DO NOT USE XFINITY/COMCAST UNLESS YOU'VE GOT HOURS
DO NOT USE XFINITY/COMCAST UNLESS YOU'VE GOT HOURS TO SPEND ON THE PHONE. I wish I could give it - stars.I decided to try them again after my previous terrible experience. I thought maybe they improved like they claim they did. THEY DIDN'T. I was billed for my equipment up front on 5/28 for the Self Install kit. It arrived and I couldn't install it because the building hasn't had this service since 2010. Waited another 2 weeks for a tech, who claimed he showed up, but didn't. I cancelled the account then and there and asked for my money back. I returned the equipment the same day at a brick and mortar store. I felt like I NEEDED a receipt. I even received a confirmation saying my account was disconnected. Today, I get two notices, one "reminding" me of my tech coming on 6/22 (tomorrow) AND one for July 1st. I tried to chat with customer service to avoid being on the phone for hours more. It would take my info, then just send me back to the page asking for the info. I finally called them. They have no idea why, but it wouldn't allow them to cancel the 6/22 appt, so I get sent to a "disconnect specialist" who told me the appt IS cancelled. Nobody has any idea how the 6/22 date got scheduled, but one tech says it won't allow her to cancel it, while the specialist is saying it is cancelled. I have no confidence in them whatsoever. The July 1st date is, according to them, the date the service is being disconnected. HOW, WHEN I NEVER HAD SERVICE IN THE FIRST PLACE??? I was also informed that any credits will be sent to me by mail in 3-4 weeks. I'm willing to bet I'll have to call back to get that straightened out, too. By the way...it doesn't matter about the circumstance or what information you have. What they have for your account is gospel, even though it's wrong on several levels. So I've been spent hours on the phone with them, never got any service, then spent hours trying to confirm that my account is disconnected and trying to get my money back. All of this for a service I never even had. It's now June 21st...almost a month after I tried to order service and I still don't really have a resolution.

xfinity - not so bad....I only switched to century link
not so bad....I only switched to century link because they could do a better package with a better price than comcast. I really had no problem with them except the price they quoted me at the beginning....i NEVER saw that price....it was always a little bit more. Not really that much but never the less NOT what they quoted me. A little more honesty would be great!! I may regret this decision but trying to pick the lesser or two evils....there are no winners here.

xfinity - We notified Comcast 2 weeks before leaving our
We notified Comcast 2 weeks before leaving our vacation in Illinois, to change our billing address back to our permanent home in Florida, in October. They have sent Every Monthly Bill (4 months) to our Vacation Address, even after reminding them Every Month, to correct their mistake. What does it take to get a minimum wage employee to do their job RIGHT!!

xfinity - There is no customer support. After being told my
There is no customer support. After being told my issue would be addressed within 24 hour and it wasn't I called back and was told the problem would be addressed within 72 hours. It wasn't. I called back and spent a half hour waiting to talk to an agent who asked what the problem was. In the middle of explaining the problem she hung up on me. Now I've gotten in touch with an agent in Colorado who tells me the previous ticket was cancelled because the problem has been resolved. It wasn't. She issued a new ticket number then I was transferred to another phone specialist agent who hung up on me, again, after telling me the problem was on my end and she'd send me an email detailing some steps I could take to resolve it, No email was sent. I'm tired of calling and being lied to then told the issue has been resolved,..

xfinity - Received a letter about a recent update to my
Received a letter about a recent update to my account--which, of course, will be an added expense to me. I have questions about it, but when I called the number given in the letter, I was told it was disconnected. Directed to another number, which was also disconnected. Called the number on my bill--some thing. Now what?

xfinity - What will make America great again is to large
What will make America great again is to large corporations like Comcaxt/Xfinity have customer support staff that speak English and do more than repeat what is being said to them; then apologize for the problems. Oh, and please tell them to stop asking us to stay on the line--that is just plain stupid. Why would a customer with a problem hang up on real person after running the gauntlet of automated press 1, 3, etc...? Does anyone really care about customer service?

xfinity - I pay you for internet service but I only have it
I pay you for internet service but I only have it for a short period of time and you cut me off. I have called several times but it keeps happening. You also play with passwords and do not accept the password. Is this your way of not giving service. I do not understand why I should pay my bill for NO service.

xfinity - Rather than scream at the customer service person,
Rather than scream at the customer service person, I am passing on this information via the comment option. Let me list the things that are a problem with your company.1. You are a monopoly. Which means people have no other choice but to use your company.2. Each time I call you for Customer Service because COMCAST has a problem, I am on the phone for an unbelievable amount of time. Recently, >2 HOURS for my phone not ringine. It was COMCASTS fault. I had no phone service for the entire month of August.3. Your customer service people are very nice and polite. Some of them know what they are doing. Some of them screw up the service even worst trying to fix the issue.4. I have never called in for Customer Service when the line is not disconnected so I have to start over. Today it only took me three calls.5. I am sure you are aware of the fact that a person must call in and speak to nothing but robots until the option is finally "agent". Which takes a long time because the Customer is not given this option until the robots run out of options. A VERY LONG TIME. Last time I called to fix one of your company's errors it took me 4 phone calls one of which lasted THREE hours.

xfinity - So far I have been without service for
So far I have been without service for approximately 50 hours in the first fifteen days of service.........and when a tech came and checked why we lost signal he stated that the tech who installed our cable should have replaced the cable from the utility pole to the house not just the cable in the house.Two of the four times that we lost service we experienced a power outage, the first time was a couple of hours till Penelec fixed whatever caused the outage but when the power came back on the cable was out till 30 plus hours later...that's when the tech came and informed us about the old cable and said that was why we were losing signal and the picture keeps freezing.He said that he would send out a tech to replace the old cable from the utility pole that was 08/09/2016 four days later still waiting!And to everybody that has commented on the difficulty talking to a live person I know what your talking about and I think that it is ridiculous!I like the diverse channel selection and the voice remote is cool.... But if this is any indication of what they think of their customers I am not going to put up with it for ever.About to become a dish customer!