Day 4 of lock out. I cannot even get into Producteev to cancel my account and stop paying the monthly maintenance, which was supposed to get me customer support. This is a joke. What is going on here? I would really appreciate a little more than "we are checking now". YOUR SERVER IS NOT SENDING US EMAILS. It is that simple.

The emails could be caught in your Junk or bulk mail. Sometimes the bulk mail service doesn't give you very easy visibility to what is being caught. Services such as Barracuda send an email compilation of what is caught in the filter and you have to click through the email to get to the list of what is being diverted. It's a big bummer but it's completely out of our control.

If you are using an email service like Yahoo or Gmail, they might allow you to add the Producteev domain to the whitelist of recipients. In this case, the domain is: @producteev.com

Are you sure about the email address? I've encountered times where email is being forwarded from one address to another. Be absolutely sure you are requesting the password reset from the original email address.

Thanks Libby. Unfortunately the email problem has been happening for a while with certain users. We have contacted Producteev about it in the past a number of times. Certain users receive email, certain don't. We have been working around this by using personal email, or a different domain added to the users in order to get notifications. Unfortunately those same users cannot reset passwords now. Our IT department has looked several times at all levels of spam filtering and we are not receiving those emails to our server. This is an issue with Producteev sending email, not us receiving it. We are dead in the water and very frustrated with this now.