Contacts Street Address is Removed when Set as Dunning/Collections Contact (Doc ID 2018395.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and laterInformation in this document applies to any platform.

Symptoms

When selecting a contact in the Collections Header, the email and street address default from the contact (this is correct). If the contact is then made a dunningcontact, the email address defaults, but the street address doesn't.

Steps to Reproduce:

Responsibility: Collections AgentNavigation: Collections

Create a contact for a customer, with an address.

Query that customer in Collections Agent, and select that contact from the LOV.

The email address, and street address both default from the contact (correct).

Choose Actions -> Dunning Contact, and Actions -> Collections Contact

Doing these two steps, causes the street address to be removed, but the email remains.

Cause

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