The European Commission offers an Online Dispute Resolution platform that you can find here https://webgate.ec.europa.eu/odr . This platform has been set up by the EU to help unsatisfied customers. You can use it to make a complaint about a good or service you bought over the internet and find a neutral third party (“dispute resolution body”) to handle the dispute. Copytrack is neither obliged nor willing to participate in dispute resolution proceedings in front dispute resolution bodies.