Simpson Bay Resort and Marina

Simpson Bay Resort and Marina Reviews

Prior to booking the room and arriving I inquired about the room and what will be in there, specifically the number of beds. I was told that there would be 1 roll out bed and one king size bed. The king size bed was there but not the roll out bed. I also informed them days before arriving that I would arrive well before my check-in time, and they said they would leave a note for the house keeper to clean the room earlier. The room was clean, but the bed wasn't made, though it was stripped completely. The concierge provided a number to reach her, but never received a call back.I also informed her of having an early flight out the next morning, and she forgot to mention that their shuttle starts running at a certain time.

I will say that when you make a complaint, they do work hard and expeditiously to resolve the issue. The room was clean, bathroom fine, it's located very close to the beach and various restaurants as well as pools. It's a HUGE resort.