Re: Slow, So Slow, So VERY Slooow.......

You are probably aware that internet service providers can determine customers' speed, prioritizing service to some and downgrading service to others. Providers advertise speeds, but may not be providing what is advertised.

Re: Slow, So Slow, So VERY Slooow.......

The speed leaving your ISP/provider may be fast but there are a lot of hops along the way on the Internet between you and Ancestry's servers in Utah. The slow down could be occurring at any point along the route. Perhaps your ISP support could help you to do a trace route to see where there the delay is occurring? The site hasn't been slow for the rest of us--so there is some issue causing the slowdown between you and Ancestry. If the problem was with Ancestry we'd all notice it.

Joan

Re: Slow, So Slow, So VERY Slooow.......

...on other genealogy message boards. I came here to find out if Ancestry had any answers.

I'm having the same experience as others in that (a) it seemed to have started within the last few days (b) other websites are fine and (c) ISP speed tests don't show any problem - i.e. that individual's connections are running slow.

People are experiencing the problem with various browsers, various OS, so at the moment the only common factor seems to be atempting to view images in Ancestry.

I've got another browser window open at the moment trying to view a 1911 census summary book image and it has been stuck for at least 5 minutes now, although I earlier viewed a 1901 image with no problem.

Re: Slow, So Slow, So VERY Slooow.......

We have received several reports of random slowness on the site. We are investigating the root cause. As some of you have noted, it doesn't affect everyone all of the time - it is sporadic - which makes it more challenging to track down. However, we _are_ working on it. Hopefully, we will have this resolved soon.

Because this is appears to be sporadic, one potential temporary workaround is to simply refresh the browser. That _may_ direct the request to a network segment that is working correctly.

Re: Slow, So Slow, So VERY Slooow.......

i wish I could report that the speed had improved - it would also have been helpful to receive a response to the email i sent. The last 5 nights have been truly frustrating / annoying.Also has anyone else noticed that hints seem to have re-loaded all 1901 records? Even where I had already located the record and saved it to the individuals within the tree I am finding that the 1901 records are appearing as new hints:clearly because I am checking hints this is very time consuming and since in the majority of cases the 1901 census record has already been saved is wasting precious time.one very frustrated customer