General Tutorials

A series of articles about after sale support for our clients. If you are looking for information on editing your new template please, refer to the After Sale Support section of this help center. Please, use the navigation buttons below or main navigation menu to browse the subjects.

You can check the Software Required section on your template preview page. We do not guarantee that the template will work properly in case of using software other than the one we specify as recommended on the template preview page.…

Unfortunately, we no longer provide support and technical assistance for Moto CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Moto CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution.…

Unfortunately, we do not provide assistance through the screen sharing software. However, our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system 24/7…

Dump.sql file contains all the sample data of your template. You can import this file to the database to overwrite the existing content and to make the website look exactly like a live demo. You can contact Technical Support Team to get more details and instructions.…

Unfortunately, we do not provide updates for our templates as adjusting the template to a higher version requires advanced changes and over-scripting of the original template. However, our partner in custom design: http://templatetuning.com/ can update your template for additional fee. Feel free to join their live chat on the site for the detailed info and a quote on prices.…

Our templates are complex products. Consequently, investigation of technical issues sometimes involves testing a template in the environment it interacts with. We use your website access details to take a closer look into the reported issue only with your permission. Keep in mind that we safeguard your personal information from unauthorized access. For more details you can refer to our …

Yes, you can add Woocommerce and Jigoshop plugins to your WordPress theme powered by Cherry Framework. Additionally, you can purchase Shop beginners Kit extension that enables their smooth integration. It also includes the visualization part that makes your shop match the design of your template and have all the corresponding sample data, helping you start successful sales quickly.…

Due to the complexity of issues which generally fall in the realm of support, we don’t currently provide technical assistance via phone. However, after purchasing the template you get 24/7 free support and our technical support agents are ready to answer your questions and resolve complex technical issues via live chat and ticket system.…

All e-commerce engines come with native pre-installed/built-in payment/shipping modules that allow you to handle payment and shipping processes in your store. You can find a list of pre-installed payment/shipping modules for each commerce engine at the corresponding official website. Read More

Unfortunately, we no longer provide support and technical assistance for Flash CMS products at our Help Desk. To get fast and professional technical support please submit a request directly to the Flash CMS Team at the following link: http://support.cms-guide.com/anonymous_requests/new. They will promptly address your concern and strive to reach a satisfactory solution. Thank you.…

Unfortunately it is beyond our support, as we can help you only with integral parts of the template, also the installation of any additional module will require extra coding, so if you are interested in it we recommend you to contact our partner customization studio www.templatetuning.com…

You get 24/7 free support after purchasing the template .Our web templates have detailed instructions about installation and customization process of your website, they are included in the package you have purchased. Also we have a variety of video tutorial on our Help center, which will guide you in setting up your website. If you have any problems please, check …