Onyx CRM Software

Aptean's Onyx is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industry verticals and helps them to manage their interactions and relations with existing and prospective customers. key features include 360-degree customer view, targeted marketing campaigns, role-based application views and more.

Onyx features a custom dashboard that helps users to sort multiple datasets and keep track of various business activities. It also offers a navigator tool, which helps users to identify and manage customer information. The solution also offers Onyx Mobile, which allows Onyx CRM to be accessed via mobile devices remotely.

Additionally, Onyx features process automation and scripting, sales and marketing management, service and support management, a reporting engine for generating periodic custom reports and supports integration with Microsoft Outlook and various social networking websites.

Support is offered via phone, email, product videos and an online support portal.

An often overlooked CRM solution gem

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think if you care about an application that is very well tested and stable, to build your CRM strategy around, you probably should throw Onyx CRM into your evaluation mix.

Pros

It has an amazingly solid and well thought out architecture. That solid design base provides darn near unlimited customization capabilities. There are a lot of great CRM solutions out there, all highly customizable also, but it weird how Onyx software is so often overlooked given its immense feature depth, and the quality of the design and build.

Cons

It doesn't have a large footprint in the industry, and as such, doesn't have the same large quantity of 3rd party developers building and selling modular solutions for it.

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