We went to a resort hotel a few years ago, and on our second day there, I went down to the indoor pool/spa to find a sign, "SORRY, POOL AND SPA CLOSED FOR 10 DAYS FOR REMODELING." I was livid...you guys let me make a reservation at an expensive resort hotel, and you couldn't bother to tell me that the pool and spa would be closed almost the entire time I was scheduled to be here? And it was the usual, "I can offer you $100 off your stay for the week, but there is nothing more I can do," and that last part was delivered in a very firm, almost angry tone, like, "Take it or leave it, I really don't care, I'm so sick of whining customers." So--won't be going back there. (St. Julien Hotel in Boulder.)

But I had no reason to believe that anybody actually died in the pool.