Welcome to the DROTR Information Centre.
We are ready to help you

What can we help you with?

DROTR has a number of functions and settings.
We can help you use maximum opportunities for communication.

GENERAL QUESTIONS

How do I sign up for DROTR?

There are three ways to sign up for DROTR. You can either use your phone number, email or a social media account (Facebook or Google+).

Is DROTR free?

Yes, DROTR application became completely free in 2015 with its fourth version. Thus, you can now speak your language with the world freely.

How to start communication with a DROTR user?

You can restore your DROTR password via your email address. When logging in your account, tap the Forgot? button (the Reset button for iOS users) and proceed with further instructions. You will receive your newly generated password at your email. Use it for your next login.

TOP QUESTIONS

How do I restore my password?

You can restore your DROTR password via your email address. When logging in your account, tap the Forgot? button (the Reset button for iOS users) and proceed with further instructions. You will receive your newly generated password at your email. Use it for your next login.

What files can I share in DROTR?

You can send any file formats of any size to your interlocutor via DROTR.

How do I invite my contacts to join DROTR?

If you are new to DROTR, go to Calls & Chats section and choose the Invite option. Then you will be able to search for a DROTR user by email or phone number. Just enter them in a field available and select the contact you need in a list below.

Or go to Contacts section and choose the Invite option by tapping the + button in the bottom right corner of the screen (for iOS users: the search button in the top right corner of the screen). Then you will be able to invite a person using any social media, email or application you like. Just select the most convenient from a list and proceed with instructions.

I don’t hear the translation during audio and video call.

[Android only] Voice recognition is not accessible for some languages (they are marked with Chat only in a list of languages). Thus, to have your conversation translated, you will have to communicate in a chat mode only.

[Android & iOS] It may also be due to the fact that the interlocutor has switched off the Translation function in the chat settings; or the interlocutors have the same languages indicated in their profiles.

Popular Themes

To get information, press an icon and select a topic below

Sign Up & Registration

Read our tips for easy&safe registration and setup of DROTR

Account setup

Learn about all features for the most pleasant communication

Communications

Use all options of DROTR!

How do I sign up for DROTR?

There are three ways to sign up for DROTR. You can either use your phone number, email or a social media account (Facebook or Google+).

I can’t sign up with an email.

If you cannot register via your email address, it may be for the following reasons:

Your email address is invalid. Please, enter an email you use and have access to.

You entered a wrong verification code. Please, re-enter your email address to get a new one.

I didn’t receive a confirmation email.

If you did not receive a confirmation email, check your Spam box (or Promotions folder, if you are a Gmail user). Otherwise, please, re-enter your email address or a phone number to receive a new verification code.

I can’t sign up with a phone number.

If you cannot register via your telephone number, it may be for these reasons:

You entered an incorrect phone number. Please, check it prior to verifying.

Your phone number is invalid. Please, enter a number you use and have access to.

You entered a wrong verification code. Please, re-enter your phone number to get a new one.

Note: you need to select a country code prior to entering your number.

Is DROTR free?

Yes, DROTR application became completely free in 2015 with its fourth version. Thus, you can now speak your language with the world freely.

How do I contact support?

Tap the menu button, then select Write Us in a list of options. You will be offered to use the most convenient contacting method for you.

I forgot my password.

If you registered in DROTR using your email and cannot remember your password, you will need to reset it. For this, install and run DROTR app, select Login option and proceed with email login. Next to the field for your password, there will be a Forgot? button (a Reset button for iOS users). Tap it, enter your valid email address and receive your generated password. After completing this process, login into your account as you normally would.

How do I restore my password?

You can restore your DROTR password via your email address. When logging in your account, tap the Forgot? button (the Reset button for iOS users) and proceed with further instructions. You will receive your newly generated password at your email. Use it for your next login.

How do I logout of DROTR?

You cannot log out of DROTR. The application needs to be uninstalled from your device to log out. If you do not want to receive notifications or calls, simply set up your profile accordingly and turn on the Do not disturb mode.

Can I use one device for multiple DROTR accounts?

Unfortunately, for now, users of DROTR do not have the ability to create multiple accounts for one device.

Show more...

Hide all

Why can’t I use DROTR with blank profile?

For you to be able to use DROTR messenger, you need to provide your name, photo and correct information. This will make it easier for your friends to find you.

What information is necessary to fill in a profile?

For you to be able to use DROTR messenger, you need to provide your name, photo and correct information.

How do I invite my contacts to join DROTR?

If you are new to DROTR, go to Calls & Chats section and choose the Invite option. Then you will be able to search for a DROTR user by email or phone number. Just enter them in a field available and select the contact you need in a list below.

Or go to Contacts section and choose the Invite option by tapping the + button in the bottom right corner of the screen (for iOS users: the search button in the top right corner of the screen). Then you will be able to invite a person using any social media, email or application you like. Just select the most convenient from a list and proceed with instructions.

How do I find a DROTR user?

To connect with a DROTR user you can either choose them from a list in your Contacts (for this, go to Calls & Chats section and choose the Contacts option. Then you will be able to search for a DROTR user by name) or through the general search (just enter a person’s email or phone number, with which they registered, in a field available and select the contact you need in a list below).

Can I connect with a person who is not a DROTR user?

You can call and chat with registered users only. If a person you want to connect with is not a DROTR user, you can invite him/her to download an application.

I have an active account, but cannot enter DROTR.

If you have issues accessing DROTR application, you may try to stop it and clear your phone’s app cash. Then, run your application again, you should be able to access your account now. If the problem remains unresolved, please, contact support.

How do I manage my notifications?

Android: Go to the Settings section in the DROTR menu, then, select Sounds and notifications. Here you can manage what notifications to receive and set ringtones for your incoming calls and notifications.

iOS: Go to the Settings section in the DROTR menu, then, select Sounds and notifications. Here you can set ringtones for your incoming calls and notifications and turn on/off the Do not disturb mode.

Show more...

Hide all

How to start communication with a DROTR user?

To start communicating with a DROTR user, you can:

choose them from a list in your Contacts (go to Calls & Chats and select Contacts, you will be able to search for a user by name. When found, tap their icon, and choose a way to communicate (chat, audio or video call);

find them through general search (enter a person’s email or phone number, with which they registered, in a field available and select the contact you need in a list below).

I don’t see the message in the interlocutor’s language.

To see the message in both your and your interlocutor’s languages, go to chat options (a dots button in the top right corner of the screen) and select Translation Settings. Toggle the button to turn on original text displaying.

I don’t hear the translation during audio or video call.

[Android only] Voice recognition is not accessible for some languages (they are marked with Chat only in a list of languages). Thus, to have your conversation translated, you will have to communicate in a chat mode only.

[Android & iOS] It may also be due to the fact that the interlocutor has switched off the Translation function in the chat settings, or the interlocutors have the same languages indicated in their profiles.

What does “chat only” mean in a list of languages?

[Android only] It means that for your language speech recognition is inaccessible and voice and video communication is implemented without translation. Use text chat for communication with translation.

Where is my blacklist?

To see a list of blocked contacts and manage them, go to the Settings section in the DROTR menu, then, select Blocked.

What files can I share in DROTR?

You can send any file formats of any size to your interlocutor via DROTR.

How many files can I send at a time?

Android: DROTR has a restriction on the number of the files sent. You can send 1 file at a time.

iOS: DROTR has no restrictions on the number of the files sent. You can send as many files at a time as you want.

How many photos can I send at a time?

Android: You can simultaneously choose a maximum of 10 photos from your Gallery to send them to your interlocutor.

iOS: You can simultaneously choose as many photos from your Gallery as you wish to send them to your interlocutor.

My interlocutor does not hear translation.

If your interlocutor does not hear your speech in his/her language, it may be for the following reasons:

You did not turn on translation in a call (tap a Translation button on your screen while in a call);

You are talking too fast (for the best translation quality, say one phrase at a time and make a pause. It takes DROTR 3 to 5 seconds to process, translate and voice your message).

Show more...

Hide all

Contact us

We are here to give you help and useful information when you need it most
Write to us if you have any questions or requests