Abhishek Gundala of Capgemini provides an overview of the technical architecture of the Mass Change Tool in SAP CRM-IPM that is delivered with SAP CRM 7.0 enhancement package 1, as well as enhancements including adding custom fields in the Search operations and enabling drop-downs, enabling search help for a field in Contract Header Search operations, and creating a new node and including custom fields at the item-level Change operations.

Bill Ziska shows you why we make mistakes and what motivates us to do better. In his interactive presentation, get guidance for avoiding mistakes for your sales, marketing, and service teams, and learn how to improve performance.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.

Learn how applying SAP’s strategy of non-disruptive innovations and improvements for on-premise customers is leading to a new SAP CRM experience and a stream of easily consumable updates for existing SAP CRM installations. Also find out how SAP CRM features work with SAP HANA.

This presentation is from CRM 2013. For more information about this and our other conference and seminar offerings, visit our Conference and Seminar Website.

Learn from Praveen Peddibhotla and Raghurama Gurrala, both of Infosys, how to get the most from your company’s Installed Base (IBase) design, and gain a better understanding of your customers’ purchases and installations.

Managing Editor, Antoine Cadot-Wood had the opportunity to sit down with CRM expert Niels Osten, Director, PwC, at CRM 2013. Watch this interesting video to learn tips for successful CRM implementations, what's new in CRM, what Neils thinks about HANA, CRM 360°, and other hot topics.

This video was taken at CRM 2013 and is just one example of the great conference and content offerings provided by SAPexperts. For more information about CRM 2013 and our other conferences and seminars, click here: Link to WIS Conference & Seminar Website.

The media industry’s core product is intangible and the same product is licensed in different markets and territories. Here is a list of gaps in SAP IPM 7.0 enhancement package 1 for these unique requirements and suggestions for how to address them.

CRM expert Diana Dias shows readers how they can improve the performance of their large contracts using lean distribution. Lean distribution allows your system to store revenue distribution line items in the IPM_REVDIST set instead of using the billing plan functionality.

Learn about use cases and technical features of the service request, based on CRM 7.0 and SAP enhancement package 1. Understand which use cases the service request is suited for and how it differs from other service transactions, such as the service ticket.

Understand the basic process behind managing newsletters and different IT approaches supporting this process. Learn how to directly integrate newsletter management with SAP CRM 6.0 and 7.0, the limitations of this method, and how to use customization to overcome these issues.