According to the Community Brands Member Engagement and Loyalty Study, job opportunities are one of the most important benefits to members of professional associations. In these times when unemployment has spiked, job opportunities (as well as other career support and...

How do you create a customer experience that meets (or exceeds) today’s member expectations? Start with engagement scoring. Don’t let a disappointing member experience turn your members away. Develop an engaging experience that rivals that of today’s leading...

To meet today’s member expectations, personalization is a must-do. The consumer (and member) demand for personalization has reached new heights. Here are three ways to deliver a more personalized experience for your members. It’s not too surprising that the...

When you’re looking for an association management software (AMS) solution for your organization, you might not immediately think of how it will address your accounting needs. But just consider how often your membership activities and processes require accounting...

Lackluster volunteerism. The unanimous, and not surprising answer to the top challenge chapter leaders experience. It’s either not enough volunteers, less committed volunteers, or volunteer burn-out. How can we at the national level help solve this problem so common...