FAQ

General

Q: How can I view the status of my order?A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: How can I track my order once it has been shipped?A: When we ship your order we will email you a shipping confirmation, which includes an tracking number and a link to track your order.

Atocha

Q: Why do some Atocha coins have holes in them?A: We replicate the authentic design of the coin. Back when the Spanish used these coins as currency, some were minted with holes so that they could be strung together for safekeeping, and worn inside clothes.

Tessoro

Q: Is birchbark durable?A:Yes! Tessoro has crafted each piece with durability, under normal conditions in mind. The birch bark is coated with an acrylic polymer, which gives the bark superior strength and water resistance. With a bit of care and attention to cleaning, your jewelry will retain its beauty for years to come. We guarantee Tessoro jewelry against all defects in the materials used.

Q: How do I clean my Tessoro jewelry?A:It is easy to keep your Tessoro jewelry in wonderful condition with minimal care. The birchbark has an acrylic polymer coating, giving it superior strength and water resistance. After wearing you may want to wipe with a soft cloth to remove surface dust before storing. Please avoid prolonged exposure to direct sun, excessive heat and chlorine or salt water, as this will deteriorate the polymer coating and can cause discoloration of some gemstones.

It is natural for all metals to oxidize with exposure to air. To assure that your jewelry stays bright for a longer time you may want to store it in a sealed plastic bag. The sterling silver on your jewelry may be cleaned with a silver polishing cloth. Tessoro recommends doing this regularly to prevent a tarnish build up, which when heavy is far more difficult to remove.

Q: Where do they get their birchbark used for their jewelry?A: Tessoro's bark comes from the forests near the greatest of all freshwater lakes, Lake Superior, in Duluth Minnesota. Tessoro works with McCabe Forest products, a small family owned company that provides birch and other wood for industry. Standing dead trees are marked for cutting; Tessoro harvests the bark from these trees. This assists in reducing air pollution, as this bark would ultimately be burned at the mills. Be assured that NO live trees were harmed in the creation of Tessoro jewelry.

Q: Will my Tessoro jewelry look exactly like the picture on your website?A:You can be assured that all the design elements will be as pictured, and that Tessoro has used item description to accurately describe each design.

As Tessoro jewelry is crafted with natural materials, some minor variations in the surface texture, color of the bark and moss as well as color and size of the gemstones will occur. These variations make your piece of Tessoro jewelry unique in its beauty.

Colors also may appear slightly different on your monitor, compared with the piece that has arrived; we cannot guarantee that your monitor's display of any color will be accurate.