Share 'What does a customer centric L&D department look like?'

I found myself asking myself this last week, and yet customer oriented is surely what any L&amp;D team would a) strive for and b) claim to be. Our team fits this category - striving for, and feeling that we are customer oriented, and yet I find myself wondering if we are missing something. (Customers in our context do not mean 'internal customers' but are defined as users and direct influencers…