1. Work requirements, course objectives, and grading system were clear from the beginning.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

2. The materials provided by the instructor were relevant to the course objectives.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

3. The course workload was well-distributed throughout the semester.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

4. The activities and assessments in this course were reflective of course objectives.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

5. The instructor presented the course materials in a clear and organized way.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.73

15

0.46

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (27%)

11 (73%)

6. The amount of work required is appropriate for the credit received.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.73

15

0.46

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (27%)

11 (73%)

7. Assignments are returned promptly.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

8. Global appraisal: Considering everything how would you rate this COURSE?

Mean

N-Size

Std Dev

Very Poor

Poor

Average

Good

Excellent

4.57

15

0.51

Freq(%)

0 (0%)

0 (0%)

0 (0%)

6 (40%)

8 (53%)

9. I learned a good deal of factual material in this course.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

15

0.51

Freq(%)

0 (0%)

0 (0%)

0 (0%)

6 (40%)

9 (60%)

10. I gained a good understanding of concepts/principles in this field.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.73

15

0.46

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (27%)

11 (73%)

11. I learned to identify main points and central issues in this field.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.67

15

0.49

Freq(%)

0 (0%)

0 (0%)

0 (0%)

5 (33%)

10 (67%)

12. I developed a greater sense of personal responsibility.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

15

0.63

Freq(%)

0 (0%)

0 (0%)

1 (7%)

4 (27%)

10 (67%)

13. The instructor was effective in meeting the objectives of the course.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.73

15

0.46

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (27%)

11 (73%)

14. The instructor stated the course objectives clearly.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.73

15

0.46

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (27%)

11 (73%)

15. The instructor treated students fairly.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

15

0.51

Freq(%)

0 (0%)

0 (0%)

0 (0%)

6 (40%)

9 (60%)

16. The design of this course lets me learn at my own pace.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.67

15

0.49

Freq(%)

0 (0%)

0 (0%)

0 (0%)

5 (33%)

10 (67%)

17. The instructor has everything going according to schedule.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

18. The instructor follows an outline closely.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

19. Directions for assignments are clear and specific.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

15

0.41

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (20%)

12 (80%)

20. The writing assignments helped me retain the course content.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

15

0.51

Freq(%)

0 (0%)

0 (0%)

0 (0%)

6 (40%)

9 (60%)

21. Assignments require a reasonable amount of time and effort.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.73

15

0.46

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (27%)

11 (73%)

22. Other comments:

Fair amount of work

Bus 120 should be also offered in class, not just online.

This is my first class that I've taken online with Professor Higa. He is a good instructor both in and outside the classroom. I'm glad that although this is an online course, he is accessible and readily available for help any time I need to write to him. He responds on a timely basis. I would recommend Mr. Higa to my friends in the future if they endeavor to take business classes that Mr. Higa may be instructing.

1. Work requirements, course objectives, and grading system were clear from the beginning.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (30%)

7 (70%)

2. The materials provided by the instructor were relevant to the course objectives.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

10

0.7

Freq(%)

0 (0%)

0 (0%)

0 (0%)

2 (20%)

7 (70%)

3. The course workload was well-distributed throughout the semester.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

10

0.52

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (40%)

6 (60%)

4. The activities and assessments in this course were reflective of course objectives.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (30%)

12 (80%)

5. I learned to apply principles from this course to new situations.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (30%)

7 (70%)

6. The instructor presented the course materials in a clear and organized way.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (30%)

7 (70%)

7. The amount of work required is appropriate for the credit received.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

10

0.52

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (40%)

6 (60%)

8. Assignments are returned promptly.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (27%)

7 (70%)

9. Global appraisal: Considering everything how would you rate this COURSE?

Mean

N-Size

Std Dev

Very Poor

Poor

Average

Good

Excellent

4.6

10

0.52

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (40%)

7 (47%)

10. I learned a good deal of factual material in this course.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

1 (7%)

3 (30%)

11 (73%)

11. I gained a good understanding of concepts/principles in this field.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

10

0.42

Freq(%)

0 (0%)

0 (0%)

0 (0%)

2 (20%)

11 (73%)

12. I learned to apply principles from this course to new situations.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

3 (30%)

11 (73%)

13. I developed a greater sense of personal responsibility.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

5 (33%)

9 (60%)

14. The instructor clearly stated at the beginning of the semester the objectives of the course and requirements.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.67

15

0.49

Freq(%)

0 (0%)

0 (0%)

0 (0%)

5 (33%)

10 (67%)

15. The instructor was effective in meeting the objectives of the course.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.7

10

0.48

Freq(%)

0 (0%)

0 (0%)

0 (0%)

5 (33%)

10 (67%)

16. The instructor has everything going according to schedule.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

10

0.42

Freq(%)

0 (0%)

0 (0%)

0 (0%)

2 (20%)

8 (80%)

17. The instructor follows an outline closely.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

10

0.42

Freq(%)

0 (0%)

0 (0%)

0 (0%)

2 (20%)

8 (80%)

18. The objectives of the course were clearly explained.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

10

0.42

Freq(%)

0 (0%)

0 (0%)

0 (0%)

2 (20%)

8 (80%)

19. The course objectives were clear.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.8

10

0.42

Freq(%)

0 (0%)

0 (0%)

0 (0%)

2 (20%)

8 (80%)

20. The amount of work required is appropriate for the credit received.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

10

0.52

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (40%)

6 (60%)

21. The amount of material covered in the course is reasonable.

Mean

N-Size

Std Dev

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

4.6

10

0.52

Freq(%)

0 (0%)

0 (0%)

0 (0%)

4 (40%)

6 (60%)

22. Other comments:

This class was good, and really useful in the working environment. It taught us the proper way to deal with customers.

this class has really helped me and my work performance. I've been able to
change a lot of the habits that i've caught during taking this class. I also
enjoyed doing the role playing it was very fun and you can really see the
flaws with the other students when they make a mistake.
thank you mr.higa

Anyone entering the work force should be REQUIRED to take his class.

I learned a lot things from Professor Higa and the classmates. I really enjoyed learning this course.

awesome instructor

Although the course is simple, the subject matter helps in all aspects of life. I particularly liked the chapters on verbal and nonverbal communication.

N/A

This class helped me learn more about how to treat customers right and give them what they
expect.

A lot of questions but it is a fair amount of work

Would like to have more interaction with the instructor as well as doing the activities in the book.