Tickets and Confirmation -Immediately confirmed after successfully
completing check out, the customer will see the confirmation number online and receive an order summary and eTicket(s) by
email.

How to use the eTicket - Please have a printout of eTicket for boarding the bus.

Cancellation and Refund - Once a reservation is booked on Gotobus.com,
it cannot be canceled by the customer. Duplicate bookings are non-refundable as
those seats will have been removed from sales inventory. While the bus operators will make every
effort to operate its services as scheduled, when this fails to occur full
refunds or alternative travel arrangements will be offered.

Within 2 hours of the initial purchase, there is no fee for rescheduling. After this, there is a $1 fee per ticket for the first online reschedule, $2 for the second, and $3 for the third.

The fee for rescheduling made through GotoBus's customer service agent starts at $5 fee per ticket.

Tickets can only be rescheduled to the available schedules for the same route in the same direction provided by the original bus carrier.

Price Change - We reserve the right to adjust the ticket fare, and the fare for holidays, weekends and special events.

Condition of Use -
(1) The ticket is valid only for the date and time
stated on the ticket.
(2) Customers must bring a valid ID and a printout of
the eTicket (confirmation email) at boarding for ID Check.
(3) Customer's name
(s) on e-ticket must match passenger's (or one of the passengers') name.
(4) The
printout of eTickets must be signed by customer as proof of boarding.
(5)
**Passenger should arrive 30 minutes prior departure time, otherwise the seat
might be sold to stand-by passengers.

General Information

Schedules - Every effort will be made to operate according to
published schedules. The bus carriers will not be liable for delays caused by traffic, accidents, mechanical issues, road conditions, severe weather, and do not guarantee to arrive at or depart from any point as a specific time. Connections cannot be guaranteed and schedules are subject to change.

Arrival Time - The arrival times are estimated for customers' reference. Exact arrival time depends on the traffic situation.

Severe Weather - Customers are encouraged to check the Gotobus Website -
Weather Advisoryfor
any bus cancellations on selected routes or call the phone number located on your eTicket
for most updated information. Please note that refunds are not given for services canceled due to weather but you may reschedule for an alternative time.

Bicycles - Bicycles may be transported based on space availability.
Additional luggage space cannot be reserved.

Child Fares - For some carriers, children under 2 years old may be transported free when
not occupying a seat at the exclusion of another passenger when traveling with a
passenger paying the full adult fare. Children over two years of age will pay
the full adult fare unless specified by a particular carrier or tour provider. Age-based children fares are subject to change without notice. We do not provide car-seats for infants and toddlers.

Pets - Pets will not be transported.

Luggage - Each passenger may carry one check-in luggage and one carry-on bag. For guidance the check-in luggage must not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. Oversize and additional luggage fee varies from $10 per piece. Gotobus and bus carriers are not responsible for lost or
misplaced baggage.

Objectionable Persons - Bus Companies reserve the right to refuse
transportation to any person under the influence of intoxicating beverages or
drugs or who is unable to take care of oneself or to any person whose conduct is
such, or likely to be such, as to make one objectionable to other passengers.

Wi-Fi - Wi-fi service is offered by some of the carriers in the East
Coast. Additional
schedules may be added during weekends and holidays which are served by third
party's buses, it is not guaranteed that there will be wi-fi access as
advertised. Please contact the bus company in advance to confirm service
availability.

Minor Travellers - For minors (under 18 years old) traveling alone, the parents must read and sign a consent letter.