topic Re: XFINITY SUCKS in Customer Service Archivehttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1352173#M158692
<P>You are absolutely right. I just opened my bill and was charged an extra $25 this month without any explaination&nbsp;and with taxes its $26.61!!&nbsp;&nbsp; So now Im paying almost $200 a month for cable!!!&nbsp;&nbsp;We dont even have any movie channels!!&nbsp; &nbsp;This is my highest bill,even more then my electric in this overly hot summer. I am a huge Philly sports fan and that is the only reason I have stayed with comcast for as long as I have. Now I am seriously considering switching to Direct TV or if Verizon ever gets Vios in my area I will switch to that. Comcast is really outpricing themselves but unless more people switch plans then the prices are still gonna go up. I sent an email and am now gonna call and see what kind of response I get about my bill. I have a feeling that I wont get any satisfaction.</P>Fri, 20 Jul 2012 17:48:34 GMTjacrhudan222012-07-20T17:48:34ZXFINITYhttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1351991#M158691
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<LI>I switched from Verizon/DirecTV to XFINITY for 2 weeks and hated every minute of it! The channels suck, the internet was so slow.&nbsp; The technician messed up installation, then XFINTIY wanted to charge us to come out and fix installation!&nbsp; When Verizon/DirecTV came back to the house we cancelled&nbsp; Comcast.&nbsp; That was 2 weeks ago, and as of today, they are still charging us for service and say it will be fixed by August 9th.&nbsp; We cancelled on July 6th! I have never dealt with such chaos! I advise anyone who wants to switch to Comcast reconsider!&nbsp; IT IS THE WORST FOR TV, INTERNET, AND CUSTOMER SERVICE!</LI>
</OL>Thu, 12 May 2016 22:08:15 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1351991#M158691heather76452016-05-12T22:08:15ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1352173#M158692
<P>You are absolutely right. I just opened my bill and was charged an extra $25 this month without any explaination&nbsp;and with taxes its $26.61!!&nbsp;&nbsp; So now Im paying almost $200 a month for cable!!!&nbsp;&nbsp;We dont even have any movie channels!!&nbsp; &nbsp;This is my highest bill,even more then my electric in this overly hot summer. I am a huge Philly sports fan and that is the only reason I have stayed with comcast for as long as I have. Now I am seriously considering switching to Direct TV or if Verizon ever gets Vios in my area I will switch to that. Comcast is really outpricing themselves but unless more people switch plans then the prices are still gonna go up. I sent an email and am now gonna call and see what kind of response I get about my bill. I have a feeling that I wont get any satisfaction.</P>Fri, 20 Jul 2012 17:48:34 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1352173#M158692jacrhudan222012-07-20T17:48:34ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1352309#M158693
<P>Look at your last bill and now compare it to this bill, what changed?&nbsp;&nbsp;&nbsp; If you are not in a promotion you should call comcast and try to get into one to lower your bill.&nbsp;</P><P>&nbsp;</P><P>Believe it or not in areas where comcast has competition they are very good everything works, cs is great.&nbsp;</P>Fri, 20 Jul 2012 20:13:56 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1352309#M158693rog2867132012-07-20T20:13:56ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1352363#M158694
<P>Nothing has changed except the price of my xfinity bundled services went up $25 and with taxes and fees it went up $26.61.&nbsp;&nbsp; Obviously have to look into some kind of new promotion but all promotions are advertised as new residential customers only.</P>Fri, 20 Jul 2012 21:06:31 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1352363#M158694jacrhudan222012-07-20T21:06:31ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1354547#M158695
<P>You can always try calling the Comcast Retention department and see if they can get you into a promotion.&nbsp; I've found that if one is in a promotion, they won't give you another for a few months, but give it a shot.</P><P>&nbsp;</P><P>Retention is the option "moving or thinking of disconnecting ..." on the phone tree.&nbsp; They're only open during business hours:&nbsp; M-F, 9 - 5 EST.</P><P>&nbsp;</P><P>Remember that when you come off a promotion, you'll be paying the current, prevailing prices so if there was a price increase .... you're getting zapped with it.</P>Mon, 23 Jul 2012 18:15:14 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1354547#M158695MissyLaneous2012-07-23T18:15:14ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355269#M158696
<P>thanks missy....ive been off my original promotion for awhile thats why i found it strange that all of a sudden my bill went up $26.61 with no warning...i will definitely take your advice.&nbsp;&nbsp; thanks</P>Tue, 24 Jul 2012 07:11:26 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355269#M158696jacrhudan222012-07-24T07:11:26ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355399#M158697
<P>My Limited Basic went up 100% this month. they say I am off promotion now. I am a senior disabled lady who watches TV all the time, don't drive. I receive no income other than a small social security check. I cannot pay this bill at this price. I called the office but got nowhere, they don't care even though I have had cable since 1980's even before it was Comcast. You would think they would give a PROMO for being a valued customer who never was late paying&nbsp;a bill in over 30 years. I am broken hearted that I will have to cut back more with the serivce to afford it.</P>Tue, 24 Jul 2012 14:45:38 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355399#M158697Hounddette2012-07-24T14:45:38ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355471#M158698
<P>My bundle rate also increased by 25.00. This is ridiculous. After being a comcast customer for some 20 years. one would think they would really want to keep their loyal customers. I suppose it is now time to check into different providers, as i refuse to pay such a enormous amount just to watch television.</P>Tue, 24 Jul 2012 15:54:22 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355471#M158698lb19712012-07-24T15:54:22ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355539#M158699
<P>Hounddette,</P><P>&nbsp;</P><P>Did you try calling that Retention department?&nbsp; Like I posted earlier, it's harder than anything to get another promotion back-to-back, however.&nbsp; Try biting the bullet for a month or two, then try for another promotion.&nbsp; It might work ....</P><P>&nbsp;</P><P>Believe me, I know what you're going though.&nbsp; I, too, am a senior on a fixed income, pay on time ... yada, yada.&nbsp; I wish these companies would feel our pain of trying to squeeze pennies when there's not anything lieft to squeeze.</P>Tue, 24 Jul 2012 16:38:02 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1355539#M158699MissyLaneous2012-07-24T16:38:02ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1356533#M158700
<P>11 dollar increase here close to 200 here too.</P>Wed, 25 Jul 2012 08:31:22 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1356533#M158700Pharrell2012-07-25T08:31:22ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1356539#M158701
<P>YES&nbsp;&nbsp; no benefits for long loyal customers</P>Wed, 25 Jul 2012 09:34:46 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1356539#M158701verizonswitch2012-07-25T09:34:46ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1356937#M158702
<P>A respectfull person from Comcast Corporate Offices called me today. He left a detailed message to my postiing of yesterday regarding my bill going up so suddenly. I am pleased with the investigating he did and the results.</P><P>&nbsp;</P><P>Of course, I missed the call as I was at the doctors office for my monthly checkup. I don't drive because of disablilty and age, so I have to wait for the senior shuttle to take me. I am so sorry I missed the call, it would have been so satisfying to speak to a courteous person from Comcast.</P><P>&nbsp;</P><P>Thank you Comcast.</P><P>&nbsp;</P><P>Houndette</P>Wed, 25 Jul 2012 18:59:36 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1356937#M158702Hounddette2012-07-25T18:59:36ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1363609#M158704
<P>I do not know what the problem is lately, but if you do not pay as soon as the bill comes out, they will disconnect you!! I have been having this problem since I have had service!&nbsp;</P><P>&nbsp;</P><P>Granted, I know about responsibility and paying bills when they are due. However, sometimes we have financial hardships that do not allow us to pay certain bills on time like we would love too!&nbsp;With that being said, they only allow you a 7 day extension to make your payment! Which I think is stupid being that some peoples pay schedule is not normal! Mine is one of them! So I pay my bill when I get paid!</P><P>&nbsp;</P><P>Prime example....My services are currently disconnected for a past due balance for this month. I AM NOT EVEN A MONTH BEHIND AND THEY DISCONNECTED!! First they start with the ALL DAY calling for like 3 days straight to remind you of the bill and then disconnect services!!</P><P>&nbsp;</P><P>I have ALWAYS loved Comcast and have been a customer for years now. I also have more than one account with them, which ticks me off even more! They are slowly going down the drain and I will be looking for a new provider!! I used to tell people that I would never switch to another company, but that has now changed!!</P><P>&nbsp;</P><P>I just think it is unfortunate that Comcast rather loose customers than keep them!! GOOD LUCK!!!!</P>Tue, 31 Jul 2012 20:20:02 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1363609#M158704CC30302012-07-31T20:20:02ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1386307#M158705
<P>They are a business and you are right, they don't care. The fools working for them feel bad that the company is screwing you, its a job.&nbsp; I'm glad I don't work for such!&nbsp;Since my user name is being posted I'm sure I will have even worse service now.&nbsp; Email won't load, Net is always lagging.&nbsp;&nbsp; Not staying with these guys &nbsp;much longer!&nbsp; Sat is looking better!</P>Wed, 22 Aug 2012 05:33:58 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1386307#M158705GhostDog652012-08-22T05:33:58ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1389007#M158706
<P>I just dropped XFINITY and the reason I've done so is because I can't believe that a movie that's about 1.5 hours longs, gets a 3 hour time slot - which means I'm watching 1.5 hours worth of commercials and PAYING for &nbsp;the privilege of doing so. &nbsp;Also, the movies aren't different ones but repeats. &nbsp;Just this week, Groundhog's Day - which I do like - has been on two or three times a night for the passed week. &nbsp;I mean come ON! &nbsp;</P><P>It makes me long for the days when I was a kid and used to watch TV for FREE! &nbsp;</P>Fri, 24 Aug 2012 18:33:44 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1389007#M158706mrb19742012-08-24T18:33:44ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1389551#M158707
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<BLOCKQUOTE><HR />mrb1974 wrote:<BR />
<P>I just dropped XFINITY and the reason I've done so is because I can't believe that a movie that's about 1.5 hours longs, gets a 3 hour time slot - which means I'm watching 1.5 hours worth of commercials and PAYING for &nbsp;the privilege of doing so. &nbsp;Also, the movies aren't different ones but repeats. &nbsp;Just this week, Groundhog's Day - which I do like - has been on two or three times a night for the passed week. &nbsp;I mean come ON! &nbsp;</P>
<P>It makes me long for the days when I was a kid and used to watch TV for FREE! &nbsp;</P>
<HR /></BLOCKQUOTE>
<P><BR />You do realize that your new provider will be the same way? Comcast (and other providers) are not the ones who schedule the shows and movies. They are not the ones who are responsible for turning an hour and a half movie into 3 hours. They don't make the decision to show the same move 3 times a week.</P>
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<P>Those are network decisions. If someone with Charter or Cox or Direct TV watches it they will see the exact same thing you do when using Comcast-a movie with so many commercials that it takes 3 hours to watch.</P>
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<P>I long ago ceased to be amazed by the number of people who&nbsp;think cable/satellite providers have&nbsp;power they don't have and that they control what the networks do.</P>Sat, 25 Aug 2012 13:00:40 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1389557#M158708Queen-Evie2012-08-25T13:00:40ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1389637#M158709
<P>It is pretty bad when you go to a cable provider's website and THEIR forums are full of threads about how much they suck (which I agree with). I wish Verizon would hurry and get their service going in my neighborhood. I had similar issues that I am having with Verizon, but COMCAST is impossible to deal with.</P><P>&nbsp;</P><P>You call a call center in India or where ever. They create a ticket. They tell me someone else will call in one week, which they do not. I call back and they are completely confused. I go to a walk in service center and they are confused. They say that my service should be fixed in a couple of days.</P><P>&nbsp;</P><P>You can't even view what you are paying for online.</P><P>&nbsp;</P><P>I agree, COMCAST YOU Suuck.</P>Sat, 25 Aug 2012 15:16:47 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1389637#M158709TrueBlue2802012-08-25T15:16:47ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1474981#M158710
<P>I've been a loyal Comcast client since 1996 and had been paying the same amount for years for TV and Internet, my bill started increasing month after month. I finally had to do something with limited finances and 2 boys in college, so contacted Comcast. I talked with Edward, then Jasmine, then Linda, Tom and finally Aquilla who quoted me a <U>total rate</U> of $98.74 for the first 6 months including estimated tax, and an additional $10 after the first 6 months if I reduced my TV plan and signed up for 2 year agreement. I recieved the agreement today and the price for the first year was as agreed but they added $20 to the second year. This is very frustrating, so called Tobia at Comast who said there was nothing that he could do but go back to my previous statement price that is much higher. I have tried to stay with the same company, but I can't afford this service any longer and I am looking at other providers in the area. Ready to switch.</P>Wed, 14 Nov 2012 01:45:13 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1474981#M158710pearson7772012-11-14T01:45:13ZRe: XFINITY SUCKShttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1475079#M158711
<P>Technology is not perfect. &nbsp;The Cable company or satelite company for that matter is not in charge of what the network puts on or the commercials. &nbsp;The technician or customer service representive you talk to is capable of doing the job they are trained to do, not changing the company they are working for. &nbsp;Be grateful we have access to this awesome thing called cable, yes it may have been free before.... but it was NOTHING like it is now!!! &nbsp;If you're not happy with it, try living wth out it.. Try another company, Im sure there will be a chance of billing issues, shows you dont care for on networks, commercials. &nbsp;There wont be ON DEMAND!!!!! &nbsp; Love MY XFINITY</P>Wed, 14 Nov 2012 04:51:50 GMThttp://forums.xfinity.com/t5/Customer-Service-Archive/XFINITY/m-p/1475079#M158711Welcometolife2012-11-14T04:51:50Z