FAQ's

How much do you charge for postage?

All our deliveries are via Parcelforce next day
delivery and carry a standard charge of £4.95 for postage and packing.

Do you deliver
outside the UK?

Our standard delivery charge of £4.95 is for UK mainland only. Please
contact the Durakit Team on 01752 395 065 or email
sales@durakitworkwear.com
if you
want to order from overseas, we will find you the cheapest delivery cost available.

How long does delivery take?

All deliveries in the UK are on a Parcelforce next day service. Orders placed before 2pm will be delivered
the next day. Please note that orders made after 2pm on Fridays will be not be processed until
the following Monday. Our warehouses are closed on Public and Bank holidays and will not process
your order until the next working day. Overseas delivery will vary. Please call the Durakit Team
on 01752 395 065 for an estimate.

Are my credit card details secure?

Yes. Durakitworkwear.com uses SagePay, a world-class, secure online service to process your payments. Our online store is linked to SagePay secure payment servers, to process card transactions from the website. Payment details are captured within the SagePay secure servers ensuring that the information is held with the very high levels of security you would expect from a major accredited payment service provider.

What types of credit cards do you accept?

We accept
Switch, Visa, Delta, Mastercard and Maestro. Cheques maybe used for mail
order purchases only. To request a mail order catalogue email
sales@durakitworkwear.com

What
happens if the clothes I've ordered don't fit?

Please note that we provide an accurate size chart
under each product on the website. Please use this as a guide before making a purchase.
For our exchange policy please see below.

What happens if I forget my password to log in?

Go to the login/sign-up section of the website and enter your username and the email address
you registered to the site with and your password will be sent to you.

Can I have Durakit with my
company logo please?

We regularly embroider workwear and uniforms for companies and offer a full
embroidery service for most of the garments on our website. See our Durakit Pro page for more
details.

Can I have Durakit in my own company colours with my company branding please?

Durakit
Pro specialises in the design and supply of branded corporate workwear in quantities of 1,000
pieces or more. If you wish to have your clothing customised to your own requirement then please
go to our
Durakit Pro
page.

What is your exchange/refund policy?

If you are in any way unhappy
with your Durakit purchases you may send them back for an exchange or full refund. However please
note that in order to keep Durakit affordable we do not include free returns. Postage to cover the
cost of returning goods for exchange is down to you. We will happily refund your postage if the
goods are found to be faulty Please return your purchase to us (unworn and in the original
condition you received them from us with all packaging, labels and hang tags intact) within 14
days of receipt.

Durakit Workwear PO Box 141 Plympton Plymouth PL7 9AE

We strongly recommend that you
ask for a proof of posting certificate from the Post Office to prevent your kit getting mislaid
in the post, as we cannot be held responsible for goods lost in transit to us. Your statutory
rights are not affected by these statements.

Please tell us why you are returning your Durakit,
this ensures that we can improve our service and kit in the future. If you require an alternative
item please make sure to specify which colour and size you would like. Refunds can only be
credited back to the original card that the goods were bought with.

Please note we charge
£4.95 for delivering exchange items.

Can I exchange Durakit bought online at B&Q stores?

No,
all goods bought online must be returned to us at the address above for exchange or refund.
B&Q stores can only exchange Durakit items bought in store with a valid store receipt.

Where is the closest B&Q store in my area?

To find your nearest stockist, simply select your
region or area and hit SEARCH. A list of all stockists in your area will appear with their phone
numbers and addresses. SEARCH STOCKISTS