Feel the power and control of a comprehensive, integrated IT service desk solution. Service Manager Enterprise Suite helps you to standardize and automate key IT processes and demonstrate the value you add. Read the data sheet (PDF 302 KB) or brochure (PDF 1 MB).

Service Manager 9.40

Improve your service desk productivity and increase service quality. Service Manager now includes a fresh superior user experience, extended Big Data capabilities, easy-to-use and configure reporting, a simplified request management process based on Process Designer, and more.

Maximize the Business Value of IT

See how you can do more with less and still improve the overall business value of IT. This analyst report details the benefits of service desk automation—and why many IT professionals now say that their businesses couldn't function without HP ITSM.

HP Service Manager Smart Analytics for your Big Data Service Desk

HP Service Manager Smart Analytics leverages HP IDOL technology and Big Data to put your service next to the next level. The results: a simplified user experience and improved service desk agent productivity.

Let your users enter requests in a simple, self-service way, and help your agents avoid substantial rework due to misclassification by users. Watch this video to see how to improve user self-sufficiency, reduce ticket handling times, and accelerate first touch resolution by using Service Manager Smart Analytics.

Help your service desk agents and IT managers proactively manage service quality. This video shows how they can take quick action and increase productivity by using more than 100 out-of-the-box reports and personalized and role-based dashboards.

See for yourself how simplification and automation can drive IT efficiency. Watch this video and walk through a sample end-to-end use case that demonstrates service request catalog, request fulfillment, and Process Designer.

Give your service desk and self-service users an easy-to-use mobile interface. Watch this video to see how users can submit requests, search the knowledge base, and approve requests—all from their mobile device.