I have got the DPVR products, but how can I get started?

1.Unpack the box and check if the device and accessories are in good condition. Please read the product manual carefully and follow the directions in it.

2.Download and install the latest version of DPVR Assistant from the official website of DPVR (link to the English official website).(Reminder: Please install the latest version of DPVR Assistant. Quit all the antivirus software when installing the DPVR Assistant. If you are using the NVIDIA graphics card, please restart your computer after installing the DPVR Assistant for the first time)

3.Use the novice wizard in the DPVR Assistant to walk through the setup and get started with the E3 headset.

How to confirm whether my computer configuration supports E3-B/E3-C?

1.You can use the performance testing tool to check the computer configuration. It is available on DPVR’s official website (link to English official website). The test results are like the following screenshot.
(Reminder: It is recommended to install a graphics driver above 359. It does not support the graphics card below 7XX, external USB graphics card, or adapter-enabled dual outputs temporarily.)

Can I play the games on Steam by using the DPVR E3-B/E3-C headset?

1.E3-B and E3-C are compatible with Steam VR games. Note that the E3-B / E3-C does not support spatial positioning interaction. Please filter out those games in searching.

I wear glasses. Can I use the E3-B / E3-C VR headset easily?

1.Easy! You can wear glasses at ease with the E3-B or E3-C VR headset.

What kind of computer interface is needed for the E3-B / E3-C?

1.Two USB ports and a discrete graphics HDMI port are needed. If there are not sufficient USB interfaces on your computer, a USB hub works. also, you may connect only the data cable to your computer while providing power supply for the headset externally via a power bank, etc.

"NOTICE: Neither USB nor HDMI is connected" appears in the Device Connect of the DPVR Assistant.

1. Check if both USB cables and one HDMI cable are connected to the computer. Try to unplug all the cables, and plug them back again in 5 seconds.

2.Quit the DPVR Assistant, and restart it again in 5 seconds.

3.Disconnect all the cables on the headset, and restart the computer.

4.Check whether the latest version of DPVR Assistant is used. If necessary, download the latest version from the official website of DPVR (Link to English official website).

5.Prize up the top cover, unplug and re-plug the wires on the headset top.

6.Check whether the latest version of graphics driver is used. If necessary, download the latest version from the NVIDA official website (http://www.nvidia.cn/Download/index.aspx?lang=en)

The computer screen resolution is changed when the E3-B / E3-C headset is connected.

1.Check whether the latest version of graphics driver is used. If necessary, download the latest version from the NVIDA official website (http://www.nvidia.cn/Download/index.aspx?lang=en)

2.Manually set the computer screen resolution in display settings.

When the DPVR Assistant is running and the E3-B/E3-C headset is connected, extended desktop is displayed in the headset screen (discrete graphics card installed in the computer)

1.Check whether the latest version of graphics driver is used. If necessary, download the latest version from the NVIDA official website (http://www.nvidia.cn/Download/index.aspx?lang=en)

2.Quit the DPVR Assistant, and restart it in 5 seconds.

3. Unplug the USB and HDMI cables and reconnect them in 5 seconds and restart the computer.

When video is played back on a computer with integrated graphic card or a laptop, the displaying in the E3-B/E3-C headset is abnormal.

1.Win7 / win8 system: Right-click the desktop to start the screen resolution setup. Set the orientation of E3-B and E3-C headset displays as vertical, and select to expand desktop for multiple displays.

2.Win10 system: Right-click on the desktop, select the display settings. Set the headset displaying to vertical, and select to expand desktop.

Does the E3-B headset support DK1/DK2 mode?

1.No. The E3-B headset supports DPVR mode only.

How to switch the DPVR / DK1 / DK2 mode for the E3-C headset?

1.Start the DPVR Assistant. Click the System configuration on the top-right corner of the interface, then you will find Operation mode.

2.Select the desired mode from DPVR/DK1/DK2. Wait patiently for the firmware update to complete, then the switch is done.

The above answer still can not solve your problemPlease email customer service adviceservice@dpvr.cn