Client Criteria

Vendor Responses

Response by IBM Workplace Support Services with Watson

over 1 year ago

WSS with Watson will transform how service and support is delivered. To support this transformation certain capabilities will need to be implemented within the client's Service Desk environment. Those clients that have these features in place will be better positioned to see the benefits from WSS with Watson sooner:

- End user/Agent Chat tool installed and in use (such as LivePerson Chat)

- Available and good quality end user facing content

- Identified the top call drivers

- Established a self-service solution and self support mindset within the enterprise