Friday, July 24, 2009

Use Teleflora If Your Don't Actually Want Your Flowers!

I order flowers for a birthday two days in advance, and they were not delivered--period. Not a call from Teleflora, nothing. I finally asked the recipient how she liked them, and she said "What are you talking about". How embarassing. I call customer service and give them the order number. They tell me that order number is for a different delivery. I told them check it again. This time they agree. They don't know the problem, only that the florist they gave it to did not do the job. So they offer to resend the arrangement, two days late. I tell them this is the first time I have used Teleflora, as I always use FTD. No response. They don't care. So, the moral here, is what you want it delivered for an occasion, use another service. TELEFLORA--you are a terriblew company!

6 comments:

My goodness! I'm so sorry to hear of this bad experience. If the poster of the message would like to talk to someone at Teleflora about it, I'm very happy to be available & help however I can. My name is Nicole and I can be reached at care (at) teleflora (.) com

I also administer the Twitter account, so you could get me there, too, if that's easier for you.

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