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24/7 Help

Here 24/7 is a 24 hours a day, 7 days a week phone line that provides intake, assessment, referral, crisis, waitlist, and appointment booking to addictions, mental health, and crisis services across Waterloo-Wellington-Dufferin. Here 24/7 will help you navigate the system toward maintaining hope and pursuing recovery.

Counselling and Support

St Mary's Counselling Service provides outpatient services for individuals across Waterloo Region who are concerned about alcohol, drugs or gambling. Services are provided free of charge. Call 519-745-2585 (Kitchener and Cambridge).

Alcoholics Anonymous is an international fellowship of men and women who have had a drinking problem. It is non-professional, self-supporting, multi-racial, apolitical and available almost everywhere. There is no age or education requirements. Membership is open to anyone who wants to do something about his or her drinking problem.

Kitchener-Waterloo: 519-742-6183 Guelph: 519-836-1522

Narcotics Anonymous is a non-profit fellowship of men and women whose substance-use has effected their lives. They hold regular meetings to help each other stay clean. Membership is open to anyone who wants to do something about his or her drug problem. Call 1-888-811-3887.

Treatment Programs and Supportive Housing

The Bridges, located in Cambridge, is a facility that includes a year-round emergency shelter, a drop-in centre, and 20 affordable, transitional, bachelor apartments. It is designed to offer a continuum of housing services, and to offer a wide variety of supporting programs, including addiction services, to help clients address the issues facing them to move forward. Call 519-624-9305.

Thresholds is partnering with other community organizations to offer supportive housing for individuals who use substances. Please call (519) 742 3191 for more information. To request service please contact Here 24/7 at 1-844-437-3247.

House of Friendship provides support to low-income children, youth and adults. Services include addiction treatment programs, community program, family programs and housing services (including the Charles Street Men's hostel). Call 519-742-8327.

House of Friendship Programs:

174 King Street North - is aresidential treatment program for men concerned about their alcohol and/or drug use.

Alcontrol is a residential treatment program for women concerned about their alcohol and/or drug use

The Addiction Supportive Housing Program (ASH) is a housing program in Ontario specifically for people with problematic substance use who are involved in or have completed an addiction treatment program, and who are homeless, at risk of becoming homeless or who are considered inadequately housed. Stonehenge Therapeutic Community, in partnership with The Canadian Mental Health Association WW provide the addiction counselling services and transitional and permanent housing units in the Region as part of this Ontario-wide initiative. For more information regarding the ASH program in the area call 1-844-437-3247 (HERE247).

Moving Forward is community treatment for women who are pregnant and/or parenting children age 6 and under, and who are concerned about their substance use. This service is offered through the House of Friendship. Residential treatment is an option for those who are pregnant. Call 519-957-5001 x 230.

Bridges to Health is an innovative mobile 2-week day treatment program for women who are concerned about their substance use. The program is offered in several locations across Waterloo Wellington and is provided by House of Friendship. For more information, access the Bridges to Health website using the above link, or call 519-957-5000.

Drop-In Centres

The Working Centre/St. John's Kitchen is a nonprofit organization established in response to unemployment and poverty in downtown Kitchener. St. John's Kitchen is a thriving community of hundreds of people who gather in spirit of cooperation and mutual support to produce and share a daily meal, and to connect with a range of community resources. Call 519-743-1151.

Local Residential Treatment Services

Following assessment, individuals who are determined to be in need of residential addiction services are eligible to access Ministry of Health-funded treatment beds from across the province. Ultimately, the full range of residential treatment modalities that are available in the province can be accessed by the treatment-seeking individual.

Ray of Hope provides Youth Justice Services, Youth Employment Services, Youth Addiction Services, Community Support Services and Refugee Support Services. They are located in Kitchener. Call 519-578-8018.

The Homewood Health Centre in Guelph is a leader in mental health and addiction treatment, providing specialized psychiatric services to all Canadians. Call 519-824-1010. For Community Alcohol and Drug Services call 519-836-5733.

Stonehenge Therapeutic Community in Guelph offers a long-term residential treatment program for men and women, with the average length of stay ranging between 4-6 months for people 18 and older who lives have been effected by alcohol and drug abuse. Stonehenge also offers a range of community-based support services. Call 519-837-1470.

If you are looking for information and support for the Guelph/Wellington area, or would like to visit the Wellington Guelph Drug Strategy please click here.