Pro black-screen tuner failure, but Mini works!

Hmm. After having absolutely no problems since getting the Roamio, I've suddenly started having the black screen issue tuner failure repeatedly in the last 3-4 days or so. I wish I knew if someone pushed an update out to tell if that was the culprit or not.

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IIRC, when I reported this issue to the TWC Nat'l Cable Card support people a few weeks ago they said someone in your market had also reported this issue. I doubt TWC would have been able to verify the Cisco firmware update on their network already, but who knows. If you post your Tuning Adapter firmware version I'm sure someone can chime in if it looks "new".

Hmm. After having absolutely no problems since getting the Roamio, I've suddenly started having the black screen issue tuner failure repeatedly in the last 3-4 days or so. I wish I knew if someone pushed an update out to tell if that was the culprit or not.

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I can answer that question...nope. The fix was just sent from Cisco within the recent past so it will be a bit. The issue however is random. Sometimes you have the problem sometimes you don't. One minute you can tune to specifc channel then tune off and return 5 minutes later and pffft it's gone so it doesn't surprise me in the least that you had no problems up until now. Flip side of that is there are some where it's constant no matter what you do...this is the odd thing about this whole mess.

Oh good we can bash Sam together then Oh wait he has all my contact info including home phone and cell....can I take that back lol

Actually lives very close to me and knows I'm here for you guys anytime, anywhere. I have worked with Sam for YEARS!

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Hi Gary,

As always, I appreciate the candor! I continue to have infrequent issues with the latest Roamio update but they are not nearly as problematic as they were before TiVo updated the Roamio software to address the TA instability -- probably added the fixes that were already present in the Premiere software baseline.

You made several assumptions that just aren't correct. First of all the issue has to be identified then validated with the impacted vendor(s). Remember this isn't impacting other 3rd party vendors just Tivo. Once an issue has been validated with xyz product MSO's are totally reliant on the MFR to fix their product (which in this case was Cisco). Cisco then fixes whatever the issue may be and releases the fix to the impacted MSO's.

From there the fix has to be validated in our labs to make sure that (1) it actually solves the problem (2) won't introduce new possibly worse issues (3) won't negatively impact our systems, operations and other customers. TWC like us has a process by which we follow for this and there's reason why things take as long as they do. Lots of things need to be tested and this isn't the only thing we're working on right now..lots of fish to fry.

For what its worth this issue was fasttracked but there is a limit to which no MSO will cross when it comes to validations. We and I'm sure TWC will not release something until we're comfortable that this is going to be a minimal impact upgrade.

The better solution to this is the next time Tivo identifies a problem they come to me to directly (not through their customers) and I will engage all necesary parties so that we're all on the same page and working together without a delay.

We have the code from Cisco and are working as fast as possible to get it out to you guys. In the meantime I encourage you to reach out to me in our direct forums at DSLR and I will gather your info and keep you updated along the way.

But to be clear neither ourselves or TWC are dragging our feet on this...it isn't as if we weren't already involved in other things that have equal or higher priority because of impact. This was preventable from the start with a little bit of communication from Tivo.

If I sound a bit irritated it's because I am. We have worked extremely hard to ensure a seamless experience for our Tivo customers and this should have been addressed company to company and not through our mutual customers. We know how to communicate with each other and what needs to be done to investigate these types of things. Customers should not be asked to call their providers and insist on tickets being submitted especially when they have my contact information already and have for quite some time.

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You are correct "this was preventable", had the cable companies chose to NOT use SDV.
Never had these problems before SDV was foisted upon us.

As far as "other impacts" I do understand about the dealing with the biggest fire first. But in this case, IMO, there should have never been the ignition point caused by SDV.

Finally this is not personal BHNtechXpert, I (we) do appreciate your involvement here and the work you are doing. I fully recognize that "IT'S" not YOUR fault.

BRIGHT HOUSE NETWORKS TIVO CUSTOMERS - who currently have 4 or 6 tuner units including Roamio units. I need you to contact me https://secure.dslreports.com/forum/bhousedirect as we are getting close and I will need several volunteers. When you post there use the subject heading "Tivo Issue" and be sure to include your modem MAC address so I can pull your account information. When I'm ready to proceed I will respond to your post.

You are correct "this was preventable", had the cable companies chose to NOT use SDV.
Never had these problems before SDV was foisted upon us.

As far as "other impacts" I do understand about the dealing with the biggest fire first. But in this case, IMO, there should have never been the ignition point caused by SDV.

Finally this is not personal BHNtechXpert, I (we) do appreciate your involvement here and the work you are doing. I fully recognize that "IT'S" not YOUR fault.

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It isn't OUR fault period meaning this issue, this has been well established already. We however are doing what we need to do to help bring resolution to it. As for the SDV comment....SDV was brought to be to effectively manage the ever increasing customer desire for more and more content. It is no mistake that we have the largest HD offering in the industry....hands down and SDV has played a significant role in making that possible. While it does complicate things a bit technically we have worked around most of those issues so that generally speaking the experience is seamless for everyone. Is everyone happy with the solutions...nope...we can't please everyone, everytime all we can do is our best effort.

I just went through my entire lineup on my Roamio after realizing that oceanic TWC just started doing the auto tune of the HD channel when you select the SD digital version. It was then that I really realized the extent of the tuning and black screen errors of this thing. I can't believe how much this thing fails to tune channels, and I don't even mean only SDV ones! It did it with many normal channels like CNN. I immediately thought of this thread so I went to my living room where a mini is installed and I went through the lineup one channel at a time again and it tuned every channel!

I'm so sick and tired of TiVo blaming the tuning adapter, Cablecard, signal, etc! This once again proves it is TIVO at fault here, plain and simple, case closed.

If the new software update doesn't happen by Friday and fix this after months of BS, then I'm out for good.

Bright House Florida customers heads up: We will be updating your Tuning Adapters after midnight tonight. During the update expect the usual Tivo messages and inability to tune channels. Post update if you have any questions or problems reach out to me here or here https://secure.dslreports.com/forum/bhousedirect

Once again I encourage Tivo to reach out to us directly next time they encounter issues that may be mutually impacting instead of asking their customers to contact us on their own. Working together we can investigate and resolve these things far more efficiently and avoid situations where our mutual customers are caught in the middle.

I just went through my entire lineup on my Roamio after realizing that oceanic TWC just started doing the auto tune of the HD channel when you select the SD digital version. It was then that I really realized the extent of the tuning and black screen errors of this thing. I can't believe how much this thing fails to tune channels, and I don't even mean only SDV ones! It did it with many normal channels like CNN. I immediately thought of this thread so I went to my living room where a mini is installed and I went through the lineup one channel at a time again and it tuned every channel!

I'm so sick and tired of TiVo blaming the tuning adapter, Cablecard, signal, etc! This once again proves it is TIVO at fault here, plain and simple, case closed.

If the new software update doesn't happen by Friday and fix this after months of BS, then I'm out for good.

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You probably shouldn't expect a magic bullet from Friday's release. Its seems like they're letting Cisco own this issue. Hopefully the firmware fix BHN pushes tonight will resolve the tuning issue here; I also get failures on non-SDV too.

You probably shouldn't expect a magic bullet from Friday's release. Its seems like they're letting Cisco own this issue. Hopefully the firmware fix BHN pushes tonight will resolve the tuning issue here; I also get failures on non-SDV too.

Okay. Didn't know from a "technology" perspective or if Cisco may have alerted them. Guess I'm done making assumptions. Thanks for chiming in.

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The mistake is common....just because we partner for programming and SOME technology the relationship ends there. We do our thing...they do theirs and from time to time our paths do cross but no assumptions should be made there. TWC is a public company we are private.

The assumption is that Cisco shared the fix with all providers who use SDV technology. What they do with it beyond that is their business. I can speak only of what we're doing tonight.

You probably shouldn't expect a magic bullet from Friday's release. Its seems like they're letting Cisco own this issue. Hopefully the firmware fix BHN pushes tonight will resolve the tuning issue here; I also get failures on non-SDV too. Btw, have you tried contacting TWC @ https://secure.dslreports.com/forum/timewarnerdirect Based on BHNtechXpert's comments, I'd assume TWC engineering is also in the mix. Maybe their forum guys will have a target date for you.

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I was told by Margret to have patience and that this update contains fixes for the tuning issues similar to how Ceton does it with their six tuner devices (by sending multiple tune requests).

My patience is EXTREMELY thin after tonight missing The Big Bang Theory due to "No Signal". Needless to say with the family sitting there with their pizza plates full of slices ready to watch our Thursday ritual show, TiVo disappoints and pisses off again. Luckily CBS on PlayOn saved the day. We may as well cut the cord and save money if this is how its going to be. I have a Simple.TV sitting right here. Just pickup a couple of Rokus and I'm all set.

We NEVER once experienced this with DirecTV, even during tropical storms that caused a couple tsunamis!!!

Bright House Florida customers heads up: We will be updating your Tuning Adapters after midnight tonight. During the update expect the usual Tivo messages and inability to tune channels. Post update if you have any questions or problems reach out to me here or here https://secure.dslreports.com/forum/bhousedirect

Once again I encourage Tivo to reach out to us directly next time they encounter issues that may be mutually impacting instead of asking their customers to contact us on their own. Working together we can investigate and resolve these things far more efficiently and avoid situations where our mutual customers are caught in the middle.

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Can you tell us the new Cisco TA firmware version# so that the rest of us can bug our providers.

FWIW: I received SW update 20.3.8 on my Roamio Pro tonight and was immediately presented with this issue, again, so the TiVo update alone is not enough, rebooting the TA every few days seems to help quite a bit.

I'd recommend giving the BHN customers a few days to report their experience after the FW update. I had some weird behavior on my TivoHD right after it was pushed out (2 am). Its settled down this morning, so maybe there was other stuff going on last night. Needless to say, I got nervous about compatibility in the HD. I was planning to talk to my buddy over in Melbourne that runs WMC w/ Ceton and see how he's doing today.