Fees: Provider-imposed ancillary transaction fees, including transaction fees for purchasing pre-paid collect services by phone or Internet using a credit/debit card, have been eliminated by UDC. Note: Western Union will charge a fee of $5.50 when using its SwiftPay product and $9.95 when using its QuickCollect product. No additional fees are imposed by CenturyLink on top of these negotiated charges.

Refunds: For information about refunds, please see the FAQ section on CenturyLink's page.

*Some definitions may help. An "intraLATA" call is one within the same area code that requires you to dial "1" first. An "interLATA" call is from one area code to another within the state.