Your purchases from PChome Online Inc. is subject to the terms and conditions of the Consumer Protection Law. That’s why under our 7-day returns guarantee, if for any reason your are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. All returned items must be in new condition with original packaging and accessories.

Please note that if what you purchase is perishable goods, goods with a short shelf life, or customized goods, newspapers, periodical publications, or magazines, you will not be entitled to enjoy the 7-day cooling-off period after receipt of the goods, and may not return the goods, in accordance with the Consumer Protection Act.

If what you purchase is audio or video goods, computer software, or personal hygienic goods, or any other goods that cannot be restored to their original condition upon unpacking, do not unpack the goods before you are sure whether to return the goods or not. Once you unpack the goods, you will not be entitled to enjoy the 7-day cooling-off period after receipt of the goods, and may not return the goods, in accordance with the Consumer Protection Act.

If what you purchase is digital content provided not in a tangible medium, or an online service that is completed upon provision, and the goods or service are provided with your prior consent, then you will not be entitled to enjoy the 7-day cooling-off period, and may not return the goods, in accordance with the Consumer Protection Act.

You can sign in “My Account” and click on “Returns and Refunds” to make a return. As soon as we receive notice of your cancellation of this order, we will inspect and process your returns within 24 hours via email. Please use “Print return label” to get a return mailing label for your order. Please note that you will be responsible for the costs of returning the items to us. For your protection, we recommend that you use a recorded-delivery service to ensure we do receive the item from you. If we received the item that is damaged, or is missing parts, you may not get a full refund.

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