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My parcel couldn’t be delivered - I’m the receiver

Sometimes the driver can’t deliver a parcel because the delivery address was incorrect, no one was home when a signature was required or the driver deemed it unsafe to deliver the parcel.

This article will explain what happens if we are unable to deliver the parcel.

Check the tracking pages

If there’s a problem and the parcel couldn’t be delivered, we will update the tracking pages with all the information we have about what the problem is and how to get the parcel delivered successfully.

This is important!

If we don’t hear from you within five days, the parcel will be returned to the sender. If that’s the case, all information will be published on the tracking pages, so you can monitor the parcel’s journey.