Agent 9 glitch on xbox one

i am not able to go back to the start of the level by jumping on the platform to get the last metal container of gems. someone said to travel from a working side level to the agent 9 lab and it should work but it didnt for me. anyone else having this problem with a solution??

Re: Agent 9 glitch on xbox one

My boyfriend and I might have found a fix. Exit the game completely, turn the system off, and then unplug your system. It clears the temporary cache and after the Xbox is reloaded you can get back into the game and you'll be able to jump. Tried and true on two separate Xboxes.

We've updated our Privacy Policy and made changes to how we handle information we collect. You can view the revised policy here. By continuing to use Activision's websites, products or services, you acknowledge this revised Privacy Policy. This website uses "Cookies" to tailor content and marketing, and to improve and adjust user experiences. By continuing to browse the site you are agreeing to our use of cookies. Please see our Cookie Policy to find out more here.