Rated 4 out of 5 by Zico Herrera Geldres The usability of the platform is a valuable feature. Support for Windows Phone 8.1 is needed however. Valuable Features:* Usability of the platform* Integration with special APIS for Android.* Remote Control in Android +* Scripts and Packages* Remote view for iOs* Adhoc ReportsImprovements to My Organization:* Update of the apps using silence installation* Applying policies that makes up the productivity of the users* Share documents* Locate devices.Room for Improvement:* Support for Windows Phone 8.1* Improve time to marketUse of Solution:3 years.Deployment Issues:No issues encountered.Stability Issues:No issues encountered.Scalability Issues:No issues encountered.Customer Service:Very good.Technical Support:Very Good.Previous Solutions:No.Implementation Team:Through a vendor team. Very GoodROI:The ROI is US$4 for each US$1 invested.Cost and Licensing Advice:The original setup cost was US$3K on training, licenses and hosting.The day to day cost its around US$2.5 per device monthly.Other Solutions Considered:We evaluated, 3 years ago, Afaria, Airwatch and Soti. Soti had an excellent relation between price and quality.Other Advice:Understand the devices that can support Android or Android Plus. There are devices that are present in our market but not in the North American, so the support for some Android devices sometimes are poor.After that, the relation price - quality should be your next decision maker, including the support that the manufacturer can provide you.Disclaimer: I am a real user, and this review is based on my own experience and opinions. December 25, 2014

Rated 4 out of 5 by Krzysztof Puzio Good solution, however features for Android need to be improved. Valuable Features:* File Sync Rules* Registry editor for Windows* Scripting* Remote controlImprovements to My Organization:Actually, that is the main support tool used in BAT by L1 to support are mobile users.I cannot say anything about improvement cause we started to use that when we change the sales model for direct and implement mobile systems for Sales Reps. For sure it gives a very big value for our support quality.An example lockdown menu for Motorola WM 6.5 devices:Room for Improvement:There are a lot of things which can be done for Android devices support. There are no features now to deploy settings for already installed applications in Android's. Mobi should have also access to all of "root" user files on device which will also help which application settings deployment. For sure there should be also some features to check on all devices size of chosen file or maybe CRC sum.Use of Solution:I started to use MobiControl in May 2013.Deployment Issues:Sometimes I reached problems with big file deployments. From time to time when I need to synchronize files bigger than ~100Mb and synchronization crashes in the middle it will not continue at next schedule and files will not reach device correctly. Second thing is packages deployment with included installation which is running pretty slow. Instead of that I use file sync rules and scripting which is much better.Stability Issues:Haven't encountered stability issues.Scalability Issues:Not to big but when I wanted to deploy some files on couple devices which where connected to a small router they where started to disconnecting for Mobi. There was no clear requirements in the documentation about how big link capacity should be per one device.Customer Service:I haven't contacted them.Technical Support:Technical support in SOTI is not to advanced. They are not stubborn in problem solving. If they know something from their knowledge base they will send some explanations but if not you are staying alone with your problem.Previous Solutions:Did not use any other MDM.Initial Setup:It was pretty simple.Implementation Team:I implemented that by my self. I did not use help of anyone.ROI:That was not an investment at all. Just a tool to manage some mobile devices so it will be hard to calculate "return".Other Solutions Considered:It is a global solution for BAT so I did not evaluate any others.Other Advice:Collect your requirements before you will buy it. It is pretty expensive for MDM and you need to be sure that you will not be disappointed after attempting implementation.Disclaimer: My company has a business relationship with this vendor other than being a customer:It is a global solution for BAT. November 23, 2014

Rated 3 out of 5 by Saurabh Gupta More detailed documentation is needed but using SOTI Mobicontrol we have been able to install and upgrade 1600+ devices. Valuable Features:Remote Control Devices, Creation of Packages, Deployment Rules, Setting devices Timezones/policies etc.Improvements to My Organization:Using SOTI Mobicontrol we have been able to install and upgrade the Mobile application on 1600+ devices in the field. This is a huge task in terms of good efficiency.Room for Improvement:More detailed documentation is needed for the product and its features and dependencies.Use of Solution:Two years.Deployment Issues:Yes, there were issues in setting up and configuring SOTI Mobicontrol at our site.Stability Issues:Yes, We used an older version of SOTI MobiControl v4.1 and sometimes it becomes unresponsive considering the huge number of devices. Also if the rules are applied to a larger number of devices the system becomes unstable.Scalability Issues:Haven't tried scaling up.Customer Service:Customer service is good but there is lack of technical support for older versions. For every fix that we asked, they suggested to upgrade the system to their latest version of SOTI Mobicontrol.Technical Support:Average.Previous Solutions:No.Initial Setup:Initial setup was complex for us as we wanted to upgrade from an older version V4.1 to Version 9 or 10 or later. We have 1600+ devices that were to be upgraded to new server and device agent. But even after multiple rounds of calls with SOTI Support they were still unable to upgrade correctly. They suggested to install a new version instead of upgrade and then move the devices. This is not an easy task and we are still on old version 4.1 of SOTI Mobicontrol.Implementation Team:We used In-house team to setup along with SOTI Tech Support.Other Solutions Considered:No.Other Advice:The product is good and is stable and I would recommend it to new customers. But you should have the correct setup and configuration of this product. If you make any mistakes during setup then it may not be easily corrected once you start managing devices in production. If you are looking for an upgrade from an older version to a new version then it can be very challenging.Disclaimer: I am a real user, and this review is based on my own experience and opinions. November 16, 2014