Call Answering Services for HVAC Companies

When you own an HVAC company, keeping customers happy is certainly important. Whether it’s an after-hours’ emergency or it’s a busy client who just needs to schedule a routine appointment, your customers deserve to be able to take care of business at their convenience.

Kinds of Calls an HVAC Company Can Expect

Clients call the office to inquire about the kind of services that you provide.

Clients call to schedule or change appointments.

Clients call when they have emergencies.

Clients call to compare you with a competitor in terms of price, responsiveness, kinds of services etc.

Those who work in the HVAC industry are often busy on-site. Taking calls while working can be impossible and disruptive. Admin staff might be out sick or on leave or simply be unable to deal with the high call volume. With our fully bilingual 24/7 services, 365 days of the year Office Sense can provide a helping hand and be your partner when you can’t get to the phone. Don’t let a client get your voicemail. They will move on to the next person on the list.

The Benefits of Office Sense

We can handle your calls 24 hours a day, 7 days a week, 365 days a year.

We can provide live translation during calls.

All of our call answering agents are fully bilingual and can provide assistance in English and Spanish.

Message taking is just the first layer of what we can do for you. Read on to see how we add value to companies just like yours.

We can schedule appointments with access to your calendar.

We can do live transfer of calls to mobile phones so you never miss an important call no matter where you are.

Our agents and virtual receptionists are carefully trained to discern whether a call is routine or urgent and take appropriate action.

With excellent listening skills and attention to detail, our agents take down messages accurately and deliver them in the specified format every time.

Although HVAC companies typically have office staff, when staff is out sick or on vacation, it can impact your business because prospective clients will hang up and move to the next company on the list.

Choosing the Right Answering Service

Office Sense’s virtual receptionists are trained to assess the situation when calls come in and respond accordingly.

Compare us to our competitors and you will see that nowhere will you find the services we provide at our affordable prices.

Office Sense Can Help

With Office Sense, a live virtual receptionist answers each call so you can focus on other responsibilities.