I have lifetime maps on my Go1000 - it tells me there is an updated map (Europe Zone 8 has been on the machine since new) - but that it won't fit now, and I should either free up space or download a smaller zone.

Id be happy to do the latter as I only really require UK/IE maps... But, as always with TomTom, that's never easy!

Attempting to remove items goes through the motions imposed by the idiotically-clumsy UI... Goes to a screen saying it's 'getting ready' and then a 'FAIL' screen (after about five minutes) with the message "Our servers are very busy right now" etc... There is no problem 'reconnecting' and going through the same whole farce again. But it fails EVERY time!

Attempting to select and other (smaller) zone - again through a stupidly-poor UI which fails to give feedback does precisely NOTHING... The 'continue' button does NOT move anything on...

It is therefore IMPOSSIBLE to update the device - which just wasn't the deal when it was purchased!

Updating TomTom devices has, historically been a nightmare (which is why I've moved most of my company's (over 20) machines over to your competitors! - Clumsy UI's updates that can take over 24 hours and typically took up to 12 until the last year or so... Now THIS!

It's a pity... The hardware is fine, very good in fact - just don't expect updating to be easy! and that's from a long-time TomTom customer... Which is why I now tell people to by something else!

I have de-installed all TomTom software, re-installed 4.2.5.3770 - Logged into it etc...

All issues as previously reported - although on one occasion it appeared to go through the process or removing content from my device; but didn't actually remove anything! - It then proceeded to cause the PC to lock up entirely.

Not that this would have helped, as the 'update' would still have been too big for the device and the screen which is supposed to facilitate the selection of a smaller map zone does nothing...

The issues are reproducible on another PC - including those of it locking up the machine.

Both are W10/64 machines with 4Gb of memory... Fairly standard office desktops.

Please provide a link to an earlier version f this software I can roll back to... MDC has always been TERRIBLE, but at least has 'sort of' worked; this latest atrocity is not fit for purpose.

The internet connection i 43Meg at the wall! - which in previous iterations of MDC has seen updates take typically 12 hours to complete (slow servers at your end!) and anything up to 30!

--- I shall load this smaller map on the assumption it has the same lifetime update status as my originals - and will otherwise look forward to either the issues with MDC being resolved or a rollback to the last version of MDC being made available! - The issues are clearly reproducible across different machines; I wont be the only one with this problem!

By way of information that might give some indication of the nature of the bug;

Getting MDC to remove all content from the device and add the smaller GB/ROI map worked...

Out of curiosity I them tried loading the EU map - which of course took me to the 'zone selection' screen... That remains poor because the UI does not provide sufficient user feedback (selection is not positive) - however with the previous zone 8 map removed from the device it seems to be allowing the installation of zone 1

I would not like to encourage anyone to risk bricking their satnav by first removing their old map - and there is no instruction to that effect let alone automatic routine (as there ought to be) to achieve this... But the experience tends to suggest that a unit with 'nearly full' storage is causing the zone selection routine to throw a wobbly!

Of course, it remains to be seen whether this actually works - as the second updte will probably take a a couple or few hours!

Just updated to the new version of MDC and was hoping that the link to displaying the users guide for my Rider 450 would finally work. Why is it so difficult to give working links on the software home screen?
I do have the manual downloaded and stored on a different device, that's not the problem, but when working from within MDC it would be of an advantage to fix this link and make the manual available for quick access.

I have de-installed all TomTom software, re-installed 4.2.5.3770 - Logged into it etc...

All issues as previously reported - although on one occasion it appeared to go through the process or removing content from my device; but didn't actually remove anything! - It then proceeded to cause the PC to lock up entirely.

Not that this would have helped, as the 'update' would still have been too big for the device and the screen which is supposed to facilitate the selection of a smaller map zone does nothing...

The issues are reproducible on another PC - including those of it locking up the machine.

Both are W10/64 machines with 4Gb of memory... Fairly standard office desktops.

Please provide a link to an earlier version f this software I can roll back to... MDC has always been TERRIBLE, but at least has 'sort of' worked; this latest atrocity is not fit for purpose.
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I have de-installed all TomTom software, re-installed 4.2.5.3770 - Logged into it etc...

All issues as previously reported - although on one occasion it appeared to go through the process or removing content from my device; but didn't actually remove anything! - It then proceeded to cause the PC to lock up entirely.

Not that this would have helped, as the 'update' would still have been too big for the device and the screen which is supposed to facilitate the selection of a smaller map zone does nothing...

The issues are reproducible on another PC - including those of it locking up the machine.

Both are W10/64 machines with 4Gb of memory... Fairly standard office desktops.

Please provide a link to an earlier version f this software I can roll back to... MDC has always been TERRIBLE, but at least has 'sort of' worked; this latest atrocity is not fit for purpose.

I had the same problem. Tried for 2days straight to update my device and each time I opened MyDrive Connect I was already logged in. Finally I logged out thinking I would un-install the program and re-install it but decided to click update just one more time and it updated and was finished within 5 minutes!. I stayed up till 4am trying to update while logged in. Now I will try logging out when the program gives me a problem for updating.

the worst upgrade ever..
MY problem start when the pop up says to me, to upgrade Smart media connect..
Now it's impossible to use the software, I've reinstalled many and many times the app, but doesn't work, bot on Mac OS and Win.
I contacted many times by phone the support, but it did not solve the problem.

I agree, this is the worst upgrade ever. My Tom Tom Start25 will not communicate with computer, I've been to customer services, NO help. Their advice........buy a new one. My son also has Tom Tom which now doesn't work. 2 devices, both not working. We are now using satnav on our iphones. Tom Tom disaster. Don't buy one

I feel for you, I had a Ga*m*n once for a month that was three weeks to long... I retuned it to the shop and exchanged it under their 30 Day Customer satisfaction guarantee.... I was fed-up with the weird routing poor Traffic and garish screen

Swapped it for a Tomtom... Now my 8 various Tomtom devices update the Maps 4 Times per annum... Plus As required... QuickFixGPS + MapShare + Speed cams + Any NavCore updates... All Good rarely have a problem