Job Description:
Overall2-7 years of broad IT experience working within a large enterprise on implementation initiatives
Minimum 2-5 years of experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications
Strong hands on technical knowledge of all ServiceNow modules with maximum experience in Service Catalog
Excellent hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
ServiceNow Certifications and ITIL certification is preferred
Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
Very good verbal and written English communication skills
Effective time management, Team handling (added advantage) and organizational skills

Desired candidate profile
Expert on industry best practices for Service Desk processes, including Service Catalog and Request Management
Expert on industry best practices for Asset Management processes, including Software licensing and Hardware
Experience implementing helpdesk tools such as Remote control & chat and integrating with Service-Now
Experience implementing auto discovery tools (desktop and data center) and integrating with Service-Now
Deep understanding of Service-Now tool with large implementation experience
Strong relationship management and business analyst skills
Strong process and project management skills

Qualifications: BE / BTech / MCA

About Us:
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.1 billion, and a global employee talent capital of over 34,455, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. At a time when the technology landscape is changing dramatically, we believe that these three attributes will be the key guiding principles for us to navigate our way to higher value for all our stake holders.