I want Sample/Proof of my Order!

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Did you purchase a custom document including certificates, transcripts or diplomas? If so you can request a watermark sample/proof of our designer's work to look over and approve before it ships out! Please note this free service will delay shipping due to additional steps it requires. The design staff, who creates all samples, works Monday thru Friday from 10AM to 3PM EDT and all final approvals must be submitted before their 1PM EDT workdays cutoff to ensure your packages leaves the same day. Please keep their hours in mind, especially if you are requesting a sample on weekends, late nights or holidays.

Please note the following, if ordering a sample, so you are aware of the process:

1. Our designer will send all watermarked samples/proofs through our secured and private ticket system. When your sample is ready to be seen, the design team will send you a special link via your email to access your sample/proof. Any discussion involving this sample/proof, additional changes, etc, must take place through your private ticket. Do not discuss sample issues with customer support staff as they are not the designers. Any communication with support staff and not the design team will delay response times.

2. All samples must be approved within 9 days from the day your order was placed.This means from the day your order is placed, you have 9 days to get the sample approved so the order can ship! 9 days also counts weekends and holidays, so keep this in mind if you order after regular business hours.

2a. Any active orders containing samples that are not approved within those 9 days, will ship as is. Any reprints that could have been avoided by checking your sample will be subject to reprint fees ranging from $30 to $50 USD depending on the document. GED reprints cost less than college ones and all fees cover resources and necessary supplies to recreate the order..

3. When our design team sends a sample or has questions/comments, you will be alerted of updates to the ticket via your email and asked to access your ticket aspa to see the latest updates/changes! When you place your order, be sure to place it using an email that you check regularity and have access to.

By requesting this free service, you agree to have read, fully understand and honor the rules and regulations of it.

All done? Click "order this" button below to submit your order. Please note that when viewing the next page, your shopping bag, you may be given optons to request a free proof of your order and/or upgrade your diploma's seal to a high quality raised and emobssed seal that you can touch and feel!

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