Frequently Asked Questions - FAQs

Private timelines which only creator can see is a Premium feature. Please upgrade your account to Premium.

How to use groups of events?

You can create a group, then click to the group and choose events you want to add. There is no possibility to move groups manually yet, we’re working on this!

How to modify the same timeline together with someone?

If you upgraded to Premium, you can make timelines available by link. Someone who received the link will be able to edit your timeline. We’re working on restricted access for external editors by email only, allowing others to see timelines by link, but not to edit.

How to use Duplicate feature?

If you upgraded to Premium, you can copy your timeline using Duplicate button on timeline page. The new timeline will have the same permissions as original one.

Add a custom cover in Editor mode. Then save your timeline. After that please click PNG and download your timeline with the background.

My timeline disappeared. How to get it back?

Please make sure you are logged-in to the same account you use for the timeline you are trying to open. If you can see other timelines, please check if it’s renamed. Otherwise please raise a request to support@time.graphics.

How to add some external charts?

Please choose one of available graphs and add its parameters in preferences on the right.

I can’t login through Facebook

Please make sure you allowed TimeGraphics to use your general account data. If it doesn’t work out, please report the error to support@time.graphics

I didn’t receive registration confirmation email

Please make sure you have an access to the email you used for account on TimeGraphics. Hover over on Account icon and choose Confirm email. If there is still no email in 48h, please raise a request to support@time.graphics or Facebook.

Yes, public timelines are free. To be able to create private timelines or provide access to your timelines by link you should upgrade to Premium.

Is it possible to get a discount for students?

Yes, we’d be happy to grant a special discount up to 40%, considering you can help us to distribute the service across your university or via some student communities. Please advise what you can do by writing us to support@time.graphics.

How to avoid trial pop-up?

You can push Esc button or make your timeline available for public.

Will you charge me again when Premium terminates?

No, we won’t. You pay only for one duration of Premium. We’ll ask you for a new payment once current subscription expires.

Nothing to disappear! You’ll have an access for all of your timelines. However, it’s possible to edit Private timelines only with Premium. We’re developing the possibility to make your private timelines public when Premium expired, stay tuned!

Payment issues

I made a payment. When I’ll get my Premium?

We apply Premium automatically, however in some cases you should re-login. If your account is not upgraded within 24h, please raise a request to support@time.graphics or via Facebook.

I made a payment by mistake. Can I get my money back?

Yes, we can make a refund in case you did double payment. Please raise a request to support@time.graphics for any payment support questions.

Can I pay by another option besides PayPal?

Yes. It’s not possible yet to pay by card on Timegraphics, but we’d be glad to discuss alternative options - please raise a request to support@time.graphics.