topic Re: Double / Failed Text Messages in Androidhttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355227#M37803
<P>I have the same issue sometimes too, however I have an iPhone. I notice this more when I'm in a weak coverage area, and the phone is switching from LTE\3G\EDGE</P><P>&nbsp;</P><P>I'm taking a guess the issue is the network doesn't acknowledge the&nbsp;message was delivered and sends the message twice: once on 3G, one on LTE as an example.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 11 May 2016 22:04:00 GMTgp-se2016-05-11T22:04:00ZDouble / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355219#M37801
<P>Hello&nbsp;</P>
<P>&nbsp;</P>
<P>I have a Samsung Galaxy S7 Edege and am having the issue with getting failed or double text messages. Had the phone since launch with new sim card. I've tried factory reset as well reset on Rogers side of things. They've opened a ticket but wondering if anyone else is having this issue.</P>
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<P>Not sure if it means anything but I have no issues with calls and get VOLTE as well can switch to roaming when in my basement at home.</P>
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<P>Thanks in advance</P>
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<P>***Edited Labels***</P>Tue, 15 Nov 2016 14:38:56 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355219#M37801AccordXTC2016-11-15T14:38:56ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355220#M37802
<P>Hi <LI-USER uid="34021">﻿</LI-USER></P>
<P>&nbsp;</P>
<P>Thanks for posting on the Community Forums! <img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>
<P>&nbsp;</P>
<P>Have you tried turning off your VoLTE on your device?</P>
<P>&nbsp;</P>
<P>Let us know if that helps.</P>
<P>&nbsp;</P>
<P><LI-USER uid="1446310">﻿</LI-USER></P>Wed, 11 May 2016 19:35:06 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355220#M37802RogersPrasana2016-05-11T19:35:06ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355227#M37803
<P>I have the same issue sometimes too, however I have an iPhone. I notice this more when I'm in a weak coverage area, and the phone is switching from LTE\3G\EDGE</P><P>&nbsp;</P><P>I'm taking a guess the issue is the network doesn't acknowledge the&nbsp;message was delivered and sends the message twice: once on 3G, one on LTE as an example.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 11 May 2016 22:04:00 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355227#M37803gp-se2016-05-11T22:04:00ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355242#M37804
I get it occasionally also on my S7E. It only happens is coverage is spotty for either myself, or the sending/receiving party.Thu, 12 May 2016 00:25:36 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355242#M37804GibMcFragger2016-05-12T00:25:36ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355271#M37821
Hello <LI-USER uid="34021"></LI-USER> <BR /><BR />Its only happening when there is weak coverage and the device doesn't get many bars. It's happened to me many times with every device when not in a clear Rogers view per say. <BR /><BR />So far on my S7 edge no issues like this but I'm in Toronto / Scarborough so I get a good signalThu, 12 May 2016 11:59:03 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355271#M37821Meowmix2016-05-12T11:59:03ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355371#M37842
<P>It's odd because this has happened regardless of signal coverage. 1 bar all the way to full bars nor does the person sending it from has or carrier too. I have tried with no VOLTE and when I had this issue had to escaliate the matter to the office of the president to see any resolve to the matter.</P><P>&nbsp;</P><P>Just was trying to avoid making the long painful journey calling back and going this route.</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 12 May 2016 19:21:37 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355371#M37842AccordXTC2016-05-12T19:21:37ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355796#M37886
<P>it's been happening a lot for me lately, and even with decent coverage and not switching between EDGE/3G/LTE. Hopefully Rogers fixes this, as it's very annoying</P><P>&nbsp;</P>Wed, 18 May 2016 22:25:56 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355796#M37886gp-se2016-05-18T22:25:56ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355808#M37892
I have actually had it happen quite a bit lately.Thu, 19 May 2016 04:31:37 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/355808#M37892GibMcFragger2016-05-19T04:31:37ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/357125#M38166
This is happening with mine a lot. I will get some messages 4 or even 5 times. I live in Jasper, Alberta, so I could see it being related to switching between towers or something.<BR /><BR />It does it even with roaming turned completely off.Fri, 03 Jun 2016 22:48:33 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/357125#M38166ma132016-06-03T22:48:33ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/357387#M38204
<P>Hey guys, I just wanted to ask.. none of you guys are registered with Rogers One Number by any chance right? Just wanted to see if that has any relationship with the duplicate text messages.</P><P>&nbsp;</P>Mon, 06 Jun 2016 15:05:17 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/357387#M38204PizzaBear2016-06-06T15:05:17ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/357447#M38216
Not on my account don't use one number. Also if you use one number you won't be able to use VoLTEMon, 06 Jun 2016 23:57:22 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/357447#M38216AccordXTC2016-06-06T23:57:22ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/368031#M41256
It happens multiple times a day. It's really annoying. I have a S7 Edge. Doesn't matter if I'm on Wifi/LTE/4G/EDGE or signal strengthSat, 17 Sep 2016 01:53:09 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/368031#M41256tuftswireless2016-09-17T01:53:09ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/368032#M41257
Why would a customer have to turn off a phone feature? How about Rogers fixes the network issue. That's the problem......Sat, 17 Sep 2016 01:54:40 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/368032#M41257tuftswireless2016-09-17T01:54:40ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/374206#M43114
Im really doubtful that Rogers will fix this issue... what version of android are people using? because I dont think I had this problem till Rogers released android 5.1.1 for my Galaxy S6 with Volte enabled ..then they tried to fix the problem weeks or months later with another update with no luck..now I have android 6.0.1 and still getting the same problem..Tue, 25 Oct 2016 22:42:48 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/374206#M43114steveburke232016-10-25T22:42:48ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/374755#M43186
Guys I've had a ticket for exactly this issue since end of March. It IS because of VoLTE. Rogers needs to fix this issue. But I don't care because I turn off the VoLTE and it's fine. And once it is fixed, I will be getting a Massive credit for months of a service that hasn't been working. I get monthly automated calls saying they are working on it which is evidently BS. Anyways turn off your HD voice (iPhone) or VoLTE on samsung devices and the issue will be 98% gone!Fri, 28 Oct 2016 23:16:02 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/374755#M43186enigma43212016-10-28T23:16:02ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/376072#M43504
Im having double messages sent from my phone. Help!Fri, 11 Nov 2016 23:24:21 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/376072#M43504Keithsgirl2016-11-11T23:24:21ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/376179#M43511
<P>Call into Rogers&nbsp;<LI-USER uid="1751558"></LI-USER>&nbsp;and get your name added to the master list. You'll see from the past posts that this hasn't been resolved. Only thing is to get added to the list and wait forever</P>Mon, 14 Nov 2016 14:47:40 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/376179#M43511AccordXTC2016-11-14T14:47:40ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/376212#M43519
<P>Add me to the list. I was with another cell phone provider and I never had any problems but now with Rogers, contacts OFTEN report they are receiving my SMS twice... I'm "new" to Rogers but for the past two months, been more than a nightmare ride with Rogers for every problem...</P><P>&nbsp;</P><P>I made a factory reset yesterday but having the same problem... Nobody have any ideas?</P>Mon, 14 Nov 2016 22:33:07 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/376212#M43519CoOlSlY2016-11-14T22:33:07ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377057#M43646
I also get this problem regardless of recipient and people in text to say they also get duplicate messages from me I'm going for to see if they are also Roger's customers. This is really annoying.Sat, 26 Nov 2016 04:20:11 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377057#M43646shoey752016-11-26T04:20:11ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377061#M43647
<P>I solved my double text/sms issue by disabling VoLTE. &nbsp; This prevented others from seeing my double texts but if someone has it enabled, you may see their double texts. &nbsp;Until Rogers solves the issue with VoLTE, you may get it from other users.</P>Sat, 26 Nov 2016 14:57:35 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377061#M43647Martinomac2016-11-26T14:57:35ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377062#M43648
<P>Disabling VOLTE solved my problem indeed... I read a bit on VoLTE, not a necessity so i'm good with having it disabled until Rogers solve this problem (that seems to be there for quite a while!)</P>Sat, 26 Nov 2016 15:17:14 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377062#M43648CoOlSlY2016-11-26T15:17:14ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377133#M43654
<P>Hi All!</P>
<P>&nbsp;</P>
<P>My Samsung S7 has been sending out double text messages. To Everyone. I thought ok maybe I had a setting issue and factory reset my phone. Didn't fix anything. Then I turned off and then turned the phone on...and it fixed the problem at first then began again. I started going into my settings further to be like wth ....and people started getting annoyed...so then I started to just use whatsapp....! Whats up Rogers? What can I do?</P>
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<P>J</P>Mon, 28 Nov 2016 02:01:42 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377133#M43654J2yyz2016-11-28T02:01:42ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377368#M43687
<P>I often receive two copies of the same text message, and they can come from different people on more than one other network.&nbsp; Not a huge deal, but it really shouldn't happen.&nbsp; Oh, and this is in both poor and strong signal areas.</P>Thu, 01 Dec 2016 12:52:34 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377368#M43687robertz2016-12-01T12:52:34ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377370#M43689
<P><LI-USER uid="782260"></LI-USER>&nbsp;disable your VoLTE and it will stop the double texts your friends receive.</P>Thu, 01 Dec 2016 13:19:41 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/377370#M43689Martinomac2016-12-01T13:19:41ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/380190#M43897
This began for me in fall 2015. I've just had a report the same text arriving 8 times. My volte is off as was recommended by tech support. I've had this happen with other Rogers customers as well as wind, telus and US. It's beyond belief that in over a year it can't be fixed.Sun, 01 Jan 2017 06:09:06 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/380190#M43897dougmontgomery2017-01-01T06:09:06ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/380334#M43915
<P>When you consider how long it takes Roger's to get out the android updates it not hard to believe they haven't fixed this issue. I have turned of my Volta and am still getting duplicate texts. Rogers, fix it already. Anybody have any other suggestions? I have tried changing apps, removing apps. I Don't know what to do next except expect my very high priced provider to give the service I'm paying for. I had issues racing call in the US and they told me to turn off the Volta. Only thing that kept happening is that every month I get duplicate unresolved open ticket texts from Rogers. &nbsp;</P>Mon, 02 Jan 2017 21:10:27 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/380334#M43915zeek482017-01-02T21:10:27ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/380392#M43926
<P>I read from a couple posts here that you guys are getting unresolved open ticket updates from Rogers.&nbsp; I was told way way back that I had an open ticket and would be among the first to hear about a fix.&nbsp; Since then I have heard nothing, nada, zip.&nbsp; I also agree we pay a premium price and should expect the full service and not be in limp mode to get by until&nbsp;a fix comes along.&nbsp; Over the holidays my daughter had an issue at work and wanted to video call to show me her issue and I could not get it to work until I figured out volte had to be turned back on temporarily.</P>Tue, 03 Jan 2017 04:28:15 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/380392#M43926dougmontgomery2017-01-03T04:28:15ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/382154#M43965
<P>I have noticed this happening a lot when I don't have data turned on. If data is on then I don't get this issue but it makes me wonder.&nbsp;</P>Thu, 19 Jan 2017 16:56:23 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/382154#M43965Kalypso12017-01-19T16:56:23ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/382493#M43976
<P>Hi&nbsp;<LI-USER uid="1522475"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Welcome to the Community :)!</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>Do you by any chance have an iPhone? I know that the iMessage feature is known to cause conflicts with sending and receiving messages if the data is turned off. If you don't have an iPhone, may I know what device you're using and how long have you been experiencing this issue?</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>RogersZia</P>Mon, 23 Jan 2017 00:16:57 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/382493#M43976RogersZia2017-01-23T00:16:57ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/382680#M43994
<P>Hi,</P><P>&nbsp;</P><P>I have an iPhone and it happens when I turn on wifi or data for those I've been having a conversation who have and iPhone, which I understand it's iMessage, but with those that have Android phones and I get their messages twice when data is turned off makes no sense. I also know of some people that just switched to Rogers with a Samsung S7 Edge and they get messages multiple times as well if data is turned off.&nbsp;</P><P>&nbsp;</P><P>Thanks!</P><P>&nbsp;</P>Tue, 24 Jan 2017 16:04:49 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/382680#M43994Kalypso12017-01-24T16:04:49ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390865#M45228
I have been having this trouble the past few days with my LG G5. I'm sending and receiving the same messages multiple times. Any suggestions?Wed, 12 Apr 2017 00:23:54 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390865#M452284ler2017-04-12T00:23:54ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390868#M45230
<P>Good luck... I was with Virgin before and never had the problem, made a lot of searching for Rogers and duplicate messages and tons of people have this problem and Rogers don't seem to bother at all about this general problem...&nbsp;</P>Wed, 12 Apr 2017 00:31:23 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390868#M45230CoOlSlY2017-04-12T00:31:23ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390925#M45266
<P>I have been getting this frequently today, so I did a search online and found this thread.&nbsp;&nbsp; I'm going to have to go into Rogers tomorrow and try to figure this out.&nbsp; Some of my messages were sent/recieved over 10 times today.&nbsp; Most of my messages were not going through at all.&nbsp; I'm on an S7 Edge, and I never had this issue with any of my iPhones.</P>Wed, 12 Apr 2017 02:32:11 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390925#M45266Rawd2017-04-12T02:32:11ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390927#M45268
<P>You will waste your time believe me... Rogers does not care about this problem... Been that way for years on Android... I agree today has been pretty bad, same here on s7 edge...<BR /><BR />Good luck <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Wed, 12 Apr 2017 02:37:12 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390927#M45268CoOlSlY2017-04-12T02:37:12ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390928#M45269
<P>Good evening&nbsp;<LI-USER uid="1808701"></LI-USER>&nbsp;&amp; <LI-USER uid="1767862"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Welcome to the Forums &amp; Thank you for your posts!</P>
<P>&nbsp;</P>
<P>Some customers have reported experiencing&nbsp;issues sending texts or receiving duplicates.</P>
<P>We are actively working at resolving this problem&nbsp;and service will be restored as soon as possible.</P>
<P>Thank you for your patience.</P>
<P>&nbsp;</P>
<P>We actually greatly appreciate the feedback&nbsp;<LI-USER uid="1733942"></LI-USER>.</P>
<P>We are always very greatful when you take the time to bring issues up to our attention.</P>
<P>&nbsp;</P>
<P>I am confident that it will be rectified shortly.</P>
<P>We apologize for any inconveniences this may cause and thank you for understanding.</P>
<P>&nbsp;</P>
<P>RogersMaude</P>Wed, 12 Apr 2017 02:41:53 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390928#M45269RogersMaude2017-04-12T02:41:53ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390930#M45271
This has been going on for days now, please hurry.Wed, 12 Apr 2017 02:43:51 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390930#M45271Drifter_772017-04-12T02:43:51ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390934#M45273
<P>Thank you for the quick reply RogersMaude.&nbsp; I am glad you are awre of the issue and working on a fix.</P>Wed, 12 Apr 2017 02:48:17 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390934#M45273Rawd2017-04-12T02:48:17ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390937#M45276
Actively working on the problem.....? The original poster posted may 11 2016, almost a year ago, I'm with Rogers with an s7 since October and having the issue once every few days for months like every other users, just getting used to it when it happens. Today is the worst day in the last few months though.Wed, 12 Apr 2017 02:54:40 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390937#M45276CoOlSlY2017-04-12T02:54:40ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390938#M45277
Hello <LI-USER uid="638356"></LI-USER> <BR /><BR />Thank You for the update! My girlfriend has issues sending me text messages to the point I get some messages 6/7 times. She was going crazy lol ( she is crazy but I'll keep that here hahaha) . So now she knows it's not her phone then!Wed, 12 Apr 2017 02:58:55 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390938#M45277Meowmix2017-04-12T02:58:55ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390939#M45278
Lately my s6 edge plus has been sending double messages a lot and today I was constantly getting the unable to send message notification while the recipient received 5 or 6 duplicates of the message that supposedly didn't send.Wed, 12 Apr 2017 02:58:56 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390939#M45278Dm152017-04-12T02:58:56ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390942#M45281
I have been dealing with this issue since I opened a ticket MAY 9 2016. This has not even come remotely close to being resolve. I am even working with the office of the president. Please don't reply something you don't know 100% on it just adds insult to injury.Wed, 12 Apr 2017 03:07:08 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390942#M45281AccordXTC2017-04-12T03:07:08ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390948#M45282
I cannot agree more AccordXTC... They do nothing to permanently solve the problem...Wed, 12 Apr 2017 03:10:59 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390948#M45282CoOlSlY2017-04-12T03:10:59ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390949#M45284
<P>Experiencing this with google pixel. Need it fixed, as I use this for work. Not helping look professional. Has this been resolved?</P>Wed, 12 Apr 2017 03:13:29 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390949#M45284kweb2017-04-12T03:13:29ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390950#M45285
<P>Anyone else having trouble with their text messages? Mine say failed..meanwhile they're going through..making me double or triple sending messages. Frustrating bc doesnt this reflec on our bills??</P>Wed, 12 Apr 2017 03:21:52 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390950#M45285CMR12017-04-12T03:21:52ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390953#M45286
Hello <LI-USER uid="1808788"></LI-USER><BR /><BR />Unfortunately it seems many are having this issue including my self. <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>Wed, 12 Apr 2017 03:23:02 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390953#M45286Meowmix2017-04-12T03:23:02ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390955#M45288
Thanks!! I just hope this doesn't reflec on our bills if so..I hope Rogers will comply with changing our over usuage on texting..or over billing..etc.<BR /><BR />Just worried.Wed, 12 Apr 2017 03:29:18 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390955#M45288CMR12017-04-12T03:29:18ZDouble / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390988#M45317
<P>For the past three or four days I have been getting multiple text messages up to 8 messages from the same person. Very difficult to communicate with business partners. Looked online and it seems to be an issue Coast to Coast and very disappointed that Roger has not fixed this issue in a more expedited manner</P>Wed, 12 Apr 2017 13:14:05 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/390988#M45317tlederer1232017-04-12T13:14:05ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391009#M45322
<P>Disabling VoLTE stopped the duplicate text messages I was receiving. &nbsp;I can't believe that this issue has still not been addressed.</P>Wed, 12 Apr 2017 14:05:10 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391009#M45322Martinomac2017-04-12T14:05:10ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391023#M45330
Want to add my 2 cents that this is happening to me as well as of 4 days ago.<BR /><BR />Extremely frustrating. The more of us complain the more serious this will be taken.<BR /><BR />S7.Wed, 12 Apr 2017 14:54:47 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391023#M45330Riddler2017-04-12T14:54:47ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391024#M45331
<P>To everyone having this issue you need to call into Rogers and add yourself to the master case number which is PT00322344. This is issue has nothing to do with the brand of phones we use but the Rogers network. Like I said myself I have been dealing with this since May 9 2016 so I'm coming up to a year mark with no resolve. This happened with my S6 Edge and now on my S7 Edge and soon my S8 Plus I'm sure will have this issue.</P><P>&nbsp;</P><P>Call in add yourself to the master list but don't think you'll have a resolve quick, all we can do is call and complain at this point. I will update this thread once I know more today.</P>Wed, 12 Apr 2017 15:04:11 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391024#M45331AccordXTC2017-04-12T15:04:11ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391036#M45339
Yes I've had the same annoying problem the last 4 days. I have 3 phones under my business account and all 3 phones are having this issue. Definitely need a resolve ASAP. I'll request to be added in the growing list (filed case #) of unsatisfied customers!Wed, 12 Apr 2017 16:49:18 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391036#M45339itzallgo0d2017-04-12T16:49:18ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391037#M45340
<P>Just called technical support. &nbsp;Appears it's the first message when you call, that people are having issues sending out texts and duplicates.</P><P>&nbsp;</P><P>So it 's identified as a global issue.</P><P>&nbsp;</P><P>Ugh.</P>Wed, 12 Apr 2017 16:51:40 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391037#M45340CSensation2017-04-12T16:51:40ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391047#M45347
<P>I left BELL for this? According to their Sales Dept, Rogers has the most reliable and fastest service in Canada. What a farce! I transfered 4 lines from Bell only to discover that BELL's service is FAR SUPERIOR and I'll be switching back as soon as this contract ends. I won't even care if Bell charges a lot more. I have a S7 Edge and nearly all of my text messages send and receive anywhere from 3 to 5 times, minimum - if they even send or receive at all. Not to mention the dropped calls and awful sound quality. Ill be filing a former complaint with rogers and the CRTC. I urge everybody to do the same. Hopefully the CRTC will force them to cancel the contract because I'm not getting the service I was promised. I'll even go as far as filing a complaint with the Human Rights comission. People file complaints for far less serious issues. &nbsp;So people, file a complaint with the CRTC and rogers. This has to end.</P>Wed, 12 Apr 2017 17:05:21 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391047#M45347hubstuckey2017-04-12T17:05:21ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391049#M45349
I've tried turning off volte. Never had a problem with the s5, the problem has to be with a difference in the software. Will follow up tonight at work as this is where my problem occurs.Wed, 12 Apr 2017 17:21:58 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391049#M45349Riddler2017-04-12T17:21:58ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391053#M45353
<P>I had this problem around a year ago; but then it resurfaced again yesterday. Very frustrating.</P><P>I keep getting a fail when trying to send a message, when in fact it does go through and then I end up recieving incomming messages 2-3 times sometime 30 minutes apart.</P><P>&nbsp;</P><P>This is on a Samsung S6.</P>Wed, 12 Apr 2017 17:42:30 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391053#M45353GJB-JWB2017-04-12T17:42:30ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391054#M45354
<P><LI-USER uid="1369475"></LI-USER>&nbsp;sorry to say been there done that. Turning off VoLTE will not stop this issue but if anything makes it worse as you will lose video calling, WiFi calling, etc</P><P>&nbsp;</P><P>In a years time I've tried it all even new phones, new sim cards, account reprovisioning, tier 2 support nothing can be done on our end this is with the Rogers network and them working or lack there of to resolve it.</P>Wed, 12 Apr 2017 17:45:23 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391054#M45354AccordXTC2017-04-12T17:45:23ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391055#M45355
<P><LI-USER uid="1684874"></LI-USER>&nbsp;I am also getting the same today and yesterday. It seems they have done something to make things worse. I get the failed text message but the other person gets my text.</P><P>&nbsp;</P><P>I'm just waiting on a call from the office of the president regarding this to see whats going on, soon as I find out I'll be posting an update. Best thing anyone can do is add to the master ticket I posted</P>Wed, 12 Apr 2017 17:47:48 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391055#M45355AccordXTC2017-04-12T17:47:48ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391058#M45356
<P>I'm having the same issue for the last 3 days. Becoming very frustrating. I have a Samsung Galaxy S6</P>Wed, 12 Apr 2017 18:02:03 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391058#M45356TaylorC2017-04-12T18:02:03ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391061#M45359
<P>There seem to be a lot of posts stating the problem, but is Rogers responding?</P><P>&nbsp;</P><P>Samsung S7. &nbsp;Messages being sent and received over and over and over. &nbsp;Needs to stop!</P><P>&nbsp;</P><P>Rogers? &nbsp;You listening??</P>Wed, 12 Apr 2017 18:19:07 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391061#M45359LawChick2017-04-12T18:19:07ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391062#M45360
<P>Rogers, are you neglecting to address a huge issue?&nbsp;</P><P>&nbsp;</P><P>This will jeopardize a large number of customer Samsung purchases in your future - if not dealt with.</P>Wed, 12 Apr 2017 18:27:20 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391062#M45360eCitySkyline2017-04-12T18:27:20ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391063#M45361
<BLOCKQUOTE><HR /><LI-USER uid="638356"></LI-USER> wrote:<BR />
<P>&nbsp;</P>
<P>Some customers have reported experiencing&nbsp;issues sending texts or receiving duplicates.</P>
<P>We are actively working at resolving this problem&nbsp;and service will be restored as soon as possible.</P>
<P>Thank you for your patience.</P>
<P>&nbsp;</P>
<P>We are always very greatful when you take the time to bring issues up to our attention.</P>
<P>&nbsp;</P>
<P>I am confident that it will be rectified shortly.</P>
<P>We apologize for any inconveniences this may cause and thank you for understanding.</P>
<P>&nbsp;</P>
<P>RogersMaude</P>
<HR /></BLOCKQUOTE>
<P>Hi Community!&nbsp;</P>
<P>&nbsp;</P>
<P>As&nbsp;<LI-USER uid="638356"></LI-USER>&nbsp;previously mentioned we are aware of this issue and we are working towards a resolution as I type this. We will update the community when we have more information to share.</P>
<P>&nbsp;</P>
<P>Thank you for your patience in this matter.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>RogersCorey</P>Wed, 12 Apr 2017 18:35:14 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391063#M45361RogersCorey2017-04-12T18:35:14ZRe: Double / Failed Texthttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391064#M45362
<P>Forever dealing with bad failed messages and recieving triple messages back.</P>
<P>&nbsp;</P>
<P>Ok Rogers...my cell phone is getting horrible to deal with..i got a message that was from an hour ago from being sent 3 times!!!. Is this because rogers is using the mts towers that are now bell??? Come on reboot already.</P>Wed, 12 Apr 2017 19:16:23 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391064#M45362CMR12017-04-12T19:16:23ZRe: Double / Failed Texthttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391078#M45370
<P><LI-USER uid="1808788"></LI-USER>What phone are you using? a Samsung? When I had my Samsung S6 I had this issue all the time, very annoying.</P>Wed, 12 Apr 2017 21:44:11 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391078#M45370gp-se2017-04-12T21:44:11ZRe: Double / Failed Texthttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391079#M45371
Hello <LI-USER uid="1808788"></LI-USER> <BR /><BR />Seems to be a issues for months now. Even Mobilesyrup has posted this before. <BR /><BR />My girlfriend has a iPhone 7 while I am using a LG G4. It's been happening for the past couple of days but I can say that most device I have owned this has happened only with Rogers / Fido. Annoying for sure.Wed, 12 Apr 2017 21:47:20 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391079#M45371Meowmix2017-04-12T21:47:20ZRe: Double / Failed Texthttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391102#M45383
Turn off VoLTE. Look it up how to turn it off and do it. Simple fix, problem solved for me immediately.Wed, 12 Apr 2017 23:44:41 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391102#M45383Riddler2017-04-12T23:44:41ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391170#M45426
<P>I've recently been experiencing the problem with the receipt and sending of multiple text messages with my Samsung Galaxy 7. &nbsp; &nbsp;Anything I can do or better yet anything you can do to fix this</P>Thu, 13 Apr 2017 12:25:11 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391170#M45426stelar442017-04-13T12:25:11ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391176#M45429
Turn off VoLTE! This is what you can do and the issue goes away immediately, you posted right under the solution.Thu, 13 Apr 2017 13:23:21 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391176#M45429Riddler2017-04-13T13:23:21ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391222#M45459
I did try turning off the LTE in settings but still sent and received duplicate text messages. Whatever happened on Rogers end remedied the duplicate messages.Thu, 13 Apr 2017 16:53:20 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391222#M45459itzallgo0d2017-04-13T16:53:20ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391253#M45478
<P>I don't think you understand the difference between a resolution and a temporary workaround.</P><P>&nbsp;</P><P>But without making any changes to my phone, i started sending and receiving messages normally today, no failed or dupplicated messages.</P><P>&nbsp;</P><P>So for those who have turned off VoLTE (Voice Over LTE) because someone told you to, &nbsp;i think you can turn it back on now.</P>Thu, 13 Apr 2017 21:05:28 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391253#M45478Drifter_772017-04-13T21:05:28ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391260#M45480
I comprehend fully the difference. I was interested in immediate results not endless whining. My ends were served by disabling this useless function. VoLTE does not offer me personally, any benefit and I will leave it off.Thu, 13 Apr 2017 23:14:11 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391260#M45480Riddler2017-04-13T23:14:11ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391319#M45504
<P>The failed text messages have now been resolved as of yesterday when I spoke with the office of the president this was a seperate issue network wide and is fixed. As for the double, tripple, etc text messages this is an on going problem and no mention of time frame again to resolve this issue. I was just advised every department Rogers celluar is involved trying to figure this out.</P><P>&nbsp;</P><P>Also disabling VoLTE will not change anything as this issue is even happening on non VoLTE devices as per Rogers. Your more then welcome to do so for a placebo effect. I've been there done that and took it a setup further during my trouble shooting and removed the VoLTE off my account as well which did not fix anything.</P><P>&nbsp;</P><P>This currently is over a year in the making trying to resolve this that I was reminded of by the office of the president which I wish I had better news for everone but I don't. If anything changes or updates I will update this thread.</P>Fri, 14 Apr 2017 15:13:17 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/391319#M45504AccordXTC2017-04-14T15:13:17ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392179#M46169
<P>Hi, all. &nbsp;I was just told by someone I text with that she is receiving double messages from me. &nbsp;I have a Galaxy S7 Edge. &nbsp;I saw the postings about turning off VOLTE but I have no idea what that is or how to turn it off. &nbsp;I'm in no way a power user. &nbsp;Thanks for any help.</P>Tue, 18 Apr 2017 01:15:41 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392179#M46169phandlstewart2017-04-18T01:15:41ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392193#M46180
<P>Just wanted to chime in. Have to say been pretty disappointed in Rogers as of late. All they have been doing is steadily increasing the monthy fees of their plans over the last several years with no improvement in service whatsoever.</P><P>&nbsp;</P><P>I also have had issues with multiple texts over the last year or so but it was tolerable. This last week it has been unbearable.</P><P>&nbsp;</P><P>The issue has again resurfaced today. I have disabled my VoLTE as this forum has discussed and it seems to have at least temporarily solved the issue.</P><P>&nbsp;</P><P>As soon as I have an opportunity I am leaving Rogers.</P>Tue, 18 Apr 2017 02:18:50 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392193#M46180parented2017-04-18T02:18:50ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392212#M46196
<P>Can you tell me how to disable this VOLTE thing? &nbsp;I don't even know what it is! &nbsp;Thanks!</P>Tue, 18 Apr 2017 03:30:17 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392212#M46196phandlstewart2017-04-18T03:30:17ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392228#M46208
Google: disable VoLTE Galaxy s7. Or whatever model you have.<BR /><BR />Sorry to those that the issue returned for. I kept this useless feature disabled and have had no issue. Hope the patronising individual who said I don't know the difference between a work around and a fix has had to use my workaround! The fix is likely complicated and time consuming or they'd do it quick. They aren't just ignoring the issue many of us are experiencing (and many more who aren't in the forum I'm sure).Tue, 18 Apr 2017 04:12:46 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392228#M46208Riddler2017-04-18T04:12:46ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392231#M46211
On S7, open phone application. On top right, tap on the three vertical dots and select settings. From the settings page, you'll find VoLTE option.<BR /><BR />I have it enabled since the Nougat update and haven't had any issues.Tue, 18 Apr 2017 05:27:40 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392231#M46211rzanatta2017-04-18T05:27:40ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392391#M46344
<P>Thank you so much. &nbsp;We'll see how it goes. &nbsp;Again, thank you.</P>Tue, 18 Apr 2017 17:55:36 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/392391#M46344phandlstewart2017-04-18T17:55:36ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393744#M47152
<P>I've had this problem with my S4, S6, and now S7. It is very frustrating when trying to do business. I've had clients send me screenshots of me sending the same message upwards of 10 times.</P><P>&nbsp;</P><P>I thought it was an android issue, but reading up it looks like it is a network issue. Shall I hold off on splurging and making the dreaded iPhone jump?&nbsp;</P>Wed, 26 Apr 2017 00:55:15 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393744#M47152fbffd2017-04-26T00:55:15ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393770#M47169
<P>Best if you ask Apple people if they have experienced the same issue.</P>Wed, 26 Apr 2017 03:25:55 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393770#M47169phandlstewart2017-04-26T03:25:55ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393792#M47178
Hello <LI-USER uid="1622655"></LI-USER><BR /><BR />Apole is having the same issue as well. My girlfriend and also one of her friends are having the same issue with Apple and Blackberry. So switching phones sadly won't do anything it's a a network issue.Wed, 26 Apr 2017 12:37:27 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393792#M47178Meowmix2017-04-26T12:37:27ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393998#M47278
<P>I have registered the problem with Rogers and they have created a ticket, and I call daily.&nbsp;</P><P>Every day the operator tells me technical support is working on it.</P><P>Yesterday I finally got smart and wrote a complaint to the CRTC complaints division.</P><P>I think the only thing these wireless companies understand is a huge fine for millions of dollars.</P><P>They do not care about us as clients, because when we pay out our phone and switch to the only other Canadian wireless service (TELUS) they have recieved a gigantic profit from the phone sale (cost about 60 bucks to make) and they don't have the customer calling every day. They also receive an equal number of customers who are angry at TELUS, which is how I ended up at Rogers. So, just be prepared to spend over a thousand bucks a year switching back and forth between carriers, because none of the cariiers cares one bit about us, there is no one else to go to, it is a monopoly divided by two! Meanwhile, my phone will not receive text messages, but will send. So, everyday, I text that days clients to phone or email but don't text, because Rogers hasn't got the capacity between here and the Philipines to figure out why their crumby program for texting over WiFi won't work on Samsung S7 running NOUGAT .&nbsp;<IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/5836i47FA170647346D04/image-size/original?v=1.0&amp;px=-1" border="0" alt="stop.jpg" title="stop.jpg" /></P>Thu, 27 Apr 2017 20:40:19 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/393998#M47278MadAsCanBe2017-04-27T20:40:19ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394028#M47296
<BLOCKQUOTE><HR /><LI-USER uid="1814072"></LI-USER> wrote:<BR />
<P>I have registered the problem with Rogers and they have created a ticket, and I call daily.&nbsp;</P>
<P>Every day the operator tells me technical support is working on it.</P>
<P>Yesterday I finally got smart and wrote a complaint to the CRTC complaints division.</P>
<P>I think the only thing these wireless companies understand is a huge fine for millions of dollars.</P>
<P>They do not care about us as clients, because when we pay out our phone and switch to the only other Canadian wireless service (TELUS) they have recieved a gigantic profit from the phone sale (cost about 60 bucks to make) and they don't have the customer calling every day. They also receive an equal number of customers who are angry at TELUS, which is how I ended up at Rogers. So, just be prepared to spend over a thousand bucks a year switching back and forth between carriers, because none of the cariiers cares one bit about us, there is no one else to go to, it is a monopoly divided by two! Meanwhile, my phone will not receive text messages, but will send. So, everyday, I text that days clients to phone or email but don't text, because Rogers hasn't got the capacity between here and the Philipines to figure out why their crumby program for texting over WiFi won't work on Samsung S7 running NOUGAT .&nbsp;<IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/5836i47FA170647346D04/image-size/original?v=1.0&amp;px=-1" border="0" alt="stop.jpg" title="stop.jpg" /></P>
<HR /></BLOCKQUOTE>
<P><LI-USER uid="1814072"></LI-USER>&nbsp;The carriers aren't making giant profit on the hardware, you can buy the phone direct from the manufacturer to see how much the phone costs without carrier intervention. Also the phone doesn't cost $60 to make, there is hardware, software, R &amp; D, logistics, etc. that all add to the cost of a product. Also there is no need to spend $1000 a year to switch carriers, the best thing is to buy a phone unlocked and outright so you only have to buy the phone&nbsp;once, then you can switch carriers as much as you want! I've had an unlocked iPhone for 3 years and have no contract with Rogers and can switch carriers if I decided to at any time.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Thu, 27 Apr 2017 23:32:46 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394028#M47296gp-se2017-04-27T23:32:46ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394055#M47317
<P>I have a fantastic Note4 unlocked from TELUS, but Rogers said the phone is "too old" to run the software for voice and text over internet. I was FORCED to lay out 1000, in January, now of course, the new S8 launches, so Rogers has no interest in fixing the old S7, and won't honour the warranty. By the way, Android has been capable of running voice and text over internet since the NOTE 2, but the carriers have the feature "greyed out" in the menu so the subscriber can't turn it on. They also deduct minutes of your plan, even if you use it over wifi.&nbsp;</P>Fri, 28 Apr 2017 01:31:05 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394055#M47317MadAsCanBe2017-04-28T01:31:05ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394145#M47367
<P><LI-USER uid="1814072"></LI-USER></P>
<BLOCKQUOTE><HR /><LI-USER uid="1814072"></LI-USER> wrote:<BR />
<P>I have a fantastic Note4 unlocked from TELUS, but Rogers said the phone is "too old" to run the software for voice and text over internet. I was FORCED to lay out 1000, in January, now of course, the new S8 launches, so Rogers has no interest in fixing the old S7, and won't honour the warranty. By the way, Android has been capable of running voice and text over internet since the NOTE 2, but the carriers have the feature "greyed out" in the menu so the subscriber can't turn it on. They also deduct minutes of your plan, even if you use it over wifi.&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>Rogers runs the Network and chooses which models get's VoLTE. Every Carrier does the same thing and only enable features on certain phones that have been tested to be compatible with the network/feature. Why were you "FORCED" to spend $1000???</P>
<P>Personally I wouldn't spend $1000 on a new phone just to get VoLTE, but everyone has there priorities.</P>
<P>&nbsp;</P>
<P>Also every carrier will deduct&nbsp;minutes from your plan if you use WiFi calling, however using VOIP like Skype/Whatsapp calls wont use your minutes, but will use your data. The reason they deduct minutes is because you are still going through the Rogers network, and it costs money to keep the network running.&nbsp;</P>
<P>&nbsp;</P>
<P>I know my post sounds harsh, but you can't really blame Rogers or any carrier, they are a business, and provide a service that we&nbsp;<STRONG>choose</STRONG> to pay for.&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Fri, 28 Apr 2017 22:07:03 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394145#M47367gp-se2017-04-28T22:07:03ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394150#M47370
<P>It's not VOLTE, it is Voice and Text over my separately subscribed and paid for WiFi, not LTE, which is cellular tower driven.</P><P>Here's the good news--The CRTC complaints division has reviewed my 4 page complaint, and has emailed to me that "it has merit". This means Rogers has 15 days to respond to the complaint.</P><P>&nbsp;</P><P>I assume if Rogers fails to respond in a meaningful way, (opposite of anything on this forum) then CRTC probably gives me the Company.&nbsp;</P>Fri, 28 Apr 2017 22:30:03 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394150#M47370MadAsCanBe2017-04-28T22:30:03ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394713#M47616
<P>Double texts being sent have come up again on my Galaxy S7 Edge... Pretty annoying for myself any people receiveing them.</P>Thu, 04 May 2017 21:18:27 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394713#M47616Zooborg2017-05-04T21:18:27ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394719#M47617
<P><FONT face="arial,helvetica,sans-serif">I had 15 repeat messages yesterday. This is likely because the "Text over WiFi" still isn't resolved. When I left the house to go meet a client the ROGER's SERVER had sent the same message repeatedly (Which I had no way of knowing was there, since the receive over WiFi isn't working) until I was in a ROGER's Cellular Tower 4G signal area. After I deleted all but 1, and read it, the Server at ROGER's stopped sending it. I have a complaint in place at the CRTC, but so far no one has attempted to contact me from ROGER's Technical Support, to determine the exact problem; and obviously, going on this forum is beneath their pay grade!</FONT></P>
<P><FONT face="arial,helvetica,sans-serif">I am convinced the front end people, whom the Companies are vicariously resonsible for, are telling we the customers things that are simply not true. This creates a false expectation, and we lay down about 1000 dollars based on those spoken promises "the service you receive at OUR COMPANY will correct the frustration you are feeling over at COMPANY "B". "&nbsp;</FONT></P>Fri, 05 May 2017 15:40:27 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394719#M47617MadAsCanBe2017-05-05T15:40:27ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394775#M47633
I turned off Volte, and it didn't seem to help any. It is still happening here periodically. It is embarrassing and unprofessional.Fri, 05 May 2017 06:30:25 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394775#M47633Rawd2017-05-05T06:30:25ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394819#M47643
<P>I'm not sure it is Voice and Text over WiFi, since I never have this feature enabled since it requires me to have location services turned on on my S6. And with location turned on I'm lucky to get 8 hours battery life.</P>Fri, 05 May 2017 16:44:05 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394819#M47643GJB-JWB2017-05-05T16:44:05ZRe: Double / Failed Text Messages-fail to recieve over wi fihttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394821#M47644
<P>Ditto here, Wifi text and calling is disabled...</P><P><BR />The problem is there for years, it's been reported many times, never had this problem with Bell/Virgin (using the same device) so the problem is on Rogers end and they don't really care since it's been more than 2 years I would say that people are experiencing intermitent problems with this...</P>Fri, 05 May 2017 16:52:29 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394821#M47644CoOlSlY2017-05-05T16:52:29ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394898#M47660
<P>Hello <LI-USER uid="1767862"></LI-USER>&nbsp;&nbsp;<LI-USER uid="1733942"></LI-USER>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</P>
<P>&nbsp;</P>
<P>Welcome to the Rogers Community Forums. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>Having your phone send out duplicate text messages is a frustrating experience for you and the people you are sending them to.</P>
<P>&nbsp;</P>
<P>I will need to gain access to your account in order to escalate a ticket on your behalf for further investigation. Please PM us in order to get this done for you.</P>
<P>&nbsp;</P>
<P>If you are not familiar with how to send a PM please click <A href="http://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To-Send-A-Private-Message/ba-p/310181" target="_self">here </A></P>
<P>&nbsp;</P>
<P>If anyone else in the community is experiencing this same issue please PM us to have the matter escalated.</P>
<P>&nbsp;</P>
<P>Regards,</P>
<P>RogersTony</P>Fri, 05 May 2017 22:15:48 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/394898#M47660RogersTony2017-05-05T22:15:48ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407106#M49410
<P>Hi I have a Samsung Galaxy S7 and I am not receiving all message sent to me and several that I have sent to others aren't being received.<BR /><BR />I have received the double messages when there is weak network signal but this isn't that. Once someone messages me on another app, say FB messenger and I text them then their messages seem to arrive but not the unreceiced messages. Any ideas?</P>Mon, 30 Oct 2017 03:41:07 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407106#M49410teadots2017-10-30T03:41:07ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407251#M49420
<P><STRONG>S6 </STRONG>Android :<STRONG> Not receiving SMS</STRONG></P>
<P>&nbsp;</P>
<P>Samsung S6 G920W8</P>
<P>Android v7</P>
<P>&nbsp;</P>
<P>Since upgrading o/s to v7 SMS messages are frequently undelivered to me from Rogers, Bell, Telus numbers.</P>
<P>&nbsp;</P>
<P>Am able to send most of the time.</P>
<P>&nbsp;</P>
<P>I use this phone for work and can no longer trust it.</P>
<P>&nbsp;</P>
<P>Have reset, no change.&nbsp; Have called technical support, they 'reset' my account 17 Oct - no change.&nbsp; Have opened another ticket with second level support.&nbsp; They need 72hours to investigate.</P>
<P>&nbsp;</P>
<P>Have begun shopping to move both my lines ~200/month, will see which solution arrives first.</P>Mon, 30 Oct 2017 22:17:54 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407251#M49420canickian20102017-10-30T22:17:54ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407364#M49421
<P>Good evening&nbsp;<LI-USER uid="1876738"></LI-USER>,</P>
<P>&nbsp;</P>
<P>Thank you for your post and welcome in the Rogers Community!</P>
<P>&nbsp;</P>
<P>Not receiving all your text messages must cause you some major inconveniences.</P>
<P>We definitely want to help you resolve this. Are you still experiencing the issue at this time?</P>
<P>&nbsp;</P>
<P>I would recommend to first of all deactivate VoLTE to see if it helps.&nbsp;</P>
<P><SPAN class="blast mmt-sentence">Also, let us know if you cleared the cache and the data for the messaging app.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN class="blast mmt-sentence">Could you also confirm whether you are using the default Android Messaging App?</SPAN></P>
<P>&nbsp;</P>
<P><SPAN class="blast mmt-sentence">Have you tried any other troubleshooting measures since you noticed this issue?</SPAN></P>
<P>&nbsp;</P>
<P>If it is not resolved and you've exhausted all avenues in getting this sorted, we would like t<SPAN>o&nbsp;open a ticket for investigation</SPAN>. To do so, we will need to gain access to your account.</P>
<P>Please send us a Private Message so we can look into this further.</P>
<P>&nbsp;</P>
<P>Thank you for sharing your experience with us&nbsp;<LI-USER uid="40521"></LI-USER>.</P>
<P>&nbsp;</P>
<P>We certainly would not want you to change service provider because of the technical issues you're experiencing with your text messages.</P>
<P>I would appreciate if you could get in touch with us, so we could escalate this on your behalf.</P>
<P>&nbsp;</P>
<P>If you are not familiar with the steps you need to take in order to send us a PM, please click<SPAN>&nbsp;</SPAN><A href="http://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To-Send-A-Private-Message/ba-p/310181" target="_self">here</A>.</P>
<P>&nbsp;</P>
<P>RogersMaude</P>Tue, 31 Oct 2017 03:16:00 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407364#M49421RogersMaude2017-10-31T03:16:00ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407475#M49424
<P>Hi,</P><P>&nbsp;</P><P>I have a Galaxy&nbsp; S7 and been having issues with receiving texts for over 2 weeks. In fact, I contacted Rogers customer service twice since Oct. 16 (I have a case number).</P><P>&nbsp;</P><P>Tech support confirmed during those interactions that this is a known issue with some Samsung users (S7, S8, Note, etc).</P><P>&nbsp;</P><P>I keep getting emails saying the typical:&nbsp;</P><P>&nbsp;</P><P>"We're sorry to say there's been a delay in fixing this problem. Thank you for your patience as our technical teams work on this.&nbsp;&nbsp;We will contact you as soon as there's an update available."</P><P>&nbsp;</P><P>This is getting to a point where it's embarrassing. I hear from friends&nbsp;asking why I ignore their texts. Well, you can't ignore something if you can't acknowledge it. Now, I wonder what texts I did not receive.</P><P>&nbsp;</P><P>It's also getting to a point where it's frustrating. I mean, it's now been over 2 weeks, in other words, over half a monthly bill. Unfortunately, I have a feeling that neither Rogers or Samsung will ever compensate for this issue.</P><P>&nbsp;</P><P>I am documenting my interactions with Rogers as I feel this will be helpful should I decide to seek further actions (CRTC maybe?).</P><P>&nbsp;</P><P>If anyone has any suggestions on how to&nbsp;resolve this, please let me know.&nbsp;</P><P>&nbsp;</P><P>Thanks,</P>Tue, 31 Oct 2017 18:31:06 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407475#M49424sim17552017-10-31T18:31:06ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407791#M49437
<P>&nbsp;</P>
<P>Hello,&nbsp;<LI-USER uid="1745483"></LI-USER></P>
<P>&nbsp;</P>
<P>Thank you for posting your concern in the Community. I can certainly appreciate your position, not able to receive&nbsp;texts is disruptive. I am wondering if the issue is related to RCS feature.</P>
<P>&nbsp;</P>
<P>Which app are you using for the text messaging?</P>
<P>&nbsp;</P>
<P>I use Google Messages app for my SMS/MMS messaging and noticed at times I may not receive texts. I believe it's related to Enhanced features(RCS). I haven't noticed any missed texts after I've turned off this feature.</P>
<P>&nbsp;</P>
<P>Keep us posted.</P>
<P>&nbsp;</P>
<P>Cheers,</P>
<P>RogersMoin</P>Wed, 01 Nov 2017 19:15:55 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407791#M49437RogersMoin2017-11-01T19:15:55ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407792#M49438
<P>Hi,</P><P>&nbsp;</P><P>I use Google Messages as well. The&nbsp;RCS feature was never enabled. I just checked to make sure and it's still disabled.</P><P>&nbsp;</P><P>&nbsp;</P><P>Thanks,</P><P><BR />Sim</P>Wed, 01 Nov 2017 19:23:03 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407792#M49438sim17552017-11-01T19:23:03ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407852#M49610
<P>&nbsp;</P>
<P>Any other S8 users having issues with delayed sending/receiving of SMS/MMS texts, and texts simply not being received?&nbsp; There are posts around a few tech sites about it but I can't find any concrete answers from Samsung.<BR /><BR />I've tried a factory reset, and I've tried several different SMS apps including the native Samsung app, Google Messages, and a few third-party apps.<BR /><BR />I missed a text from my boss this week and I'm starting to get fed up with this problem.</P>Tue, 14 Nov 2017 03:25:24 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407852#M49610DrewLazz2017-11-14T03:25:24ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407861#M49611
<P>Hello <LI-USER uid="1655392"></LI-USER><BR /><BR />Not with my S8+ but with my 8+ I did. Then again started working and stopped. <BR /><BR />Seems to be a issue though.</P>Tue, 14 Nov 2017 03:25:40 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/407861#M49611Meowmix2017-11-14T03:25:40ZRe: Double / Failed Text Messageshttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/408196#M49458
<P>Thank you for your reply&nbsp;<LI-USER uid="1745483"></LI-USER>!</P>
<P>&nbsp;</P>
<P>We would not want you to have to take further measures in order to have this resolved.</P>
<P>&nbsp;</P>
<P>I would&nbsp;&nbsp;appreciate if you could get in touch with us via Private Message, so we could escalate the ticket created, on your behalf.</P>
<P>&nbsp;</P>
<P>If you are not familiar with the PM process, please check out <A href="http://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To-Send-A-Private-Message/ba-p/310181" target="_blank">this<SPAN>&nbsp;page</SPAN></A>.</P>
<P>&nbsp;</P>
<P>RogersMaude</P>
<P>&nbsp;</P>Thu, 02 Nov 2017 20:34:39 GMThttps://communityforums.rogers.com/t5/Android/Double-Failed-Text-Messages/m-p/408196#M49458RogersMaude2017-11-02T20:34:39Z