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Overall... excellent vehicle. Front row and 2nd row seats adjust to accommodate most drivers/riders. I did alot of shopping around before I made my purchase and what I found is that the Highlander is really the best value for the money. The interior is very nice... not cheap looking as compared to some other mid-size SUVs which were actually mor...

Avg. Dealer Rating: (8 reviews)
"A-1 replayed right away good customer service and patient. They answered my questions but would not go down on the price so I ended up not getting the car but they were good people . "

Avg. Dealer Rating: (18 reviews)
"Dealer returned my email many times. Really worked with me on my trade. The salesperson (Long) was excellent. Made an appointment and he was ready when I showed up. Gave me a fair offer on my trade. Team was very professional. "

Avg. Dealer Rating: (4 reviews)
"The 2-Stars I am giving is a overall rating I encountered through this
experience. I did not complete the purchase of the vehicle offered for sale
by Shift.com, because their Finance Team kept changing the terms and
used some unscrupulous tactics that prevented problems for me to
complete the purchase.
First, when you make an inquiry into the offered vehicle (I found this one
on Cargurus.com) Clay, my first contact person, responded very quickly
with an email follow up. Very focused in building rapport and introductions.
Replied to questions and answered the phone calls immediately. 5-Stars
here for Clay.
Second, met with Johnny, car rep and agent. He let me test drive the car,
answered my questions, and assisted me very well along this process. He
was genuinely concerned with my issues, and listened to me. He did have
to apologize that he was rushed, could not clean the car better (some wax
still around the edges of car) and had to delay our appointment by 15 mins.
He also wore a simple t-shirt and jeans. I didn't mind the relaxed look, but
I think a sport shirt or dress shirt without a tie would have been better. 4-
Stars for Johnny.
Lastly, when everything seemed to be good, and I was ready to read over
the contract, pay my deposit and sign, issues started arising. Incentives
that Clay had told me about were forgotten. I was told I could get an extra
$500.00 for my trade-in and the finance claimed it was built into the price
of the trade-in; I showed them the email as proof. I followed all their steps
online about my car and was given an amount that seemed low, but I
accepted it. When I was looking over the contract, they hinted that I
manipulated the CarFax report, and now my trade in was worth $600.00
less. When you get a quote, shouldn't it be honored? I had found some
questionable damages to the car, and tried to negotiate a better price for
replacement of parts and it was flat out denied. (Questionable also about
the way they claim their pictures show all the damages. Even Clay
couldn't answer those questions when he looked at the same pictures I
did). Then, even though I have fave credit, I did have cash and checks for
my down payment. They had a supposed policy (could not produce on
paper) on personal checks that required me to show them all my funds I
had. I had already gave them my pay stubs, my tax returns, and showed
them that I had multiple accounts with more than enough funds, they
wanted more. After spending 3 hours, I was tired of all the bait and switch
techniques. Losing $600.00 on my trade-in, not being able to negotiate for
found damages, and hassled over my credibility over my deposit, I walked
away.
What I am most upset about is wasting over 3 hours of my time, online and
at the appointment and still not being able complete the transaction. 3
hours of my time that can never be replaced, so it did cost me a lot.
Now, days later, I get an email from them that the car is still available and
discounted $800.00 if I still want it. 1-Star for Ryan and the Finance Team.
Good luck on your experience. Hope it is better than mine."