Fido And Bright star should know the true legal of Statutory Declaration

So i lost my I phone XS Max 512gb on March 18th, 2019. I made a service request on 19th march. Bright star ask me to upload various documents for approval. 1. Statutory declaration

2. Bill of purchase

3. Wireless bill

4. Any ID

so these documents has been submitted and completed by the insurance company.

but living in rented place without any agreement. how can a person can give them any UTILITY BILL OR PROOF OF ADDRESS? My driving ID already has the proof of address which got reject as Proof of address. Further when it comes to utility bill, how can a home hydro bill, gas bill or document can be on my name if i am not the owner.

THIS IS HOW THESE COMPANIES MADE YOU FOUL> You pay CAD 13/month for an year and still they try to make you foul. I contacted so many times and they have the same wordings. we cant go through until you dont submit the utility bill and proof of address.

Can anyone tel me when we need utility bill or proof of address when they ask your Statutory Declaration ?