Search by Job Title

Code AdministratorArise

THIS JOB HAS EXPIRED

Overview:
Arise Virtual Solutions is a work-at-home business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognized as a work-at-home call center pioneer, Arise has been delivering services in the cloud for over 15 years through its network of over 25,000 independent work-at-home customer service, sales and technical support providers in the United States, Canada, the United Kingdom and Ireland. Arise provides flexible and cost-effective customer contact, business processing, e-learning and consulting solutions to premium brands around the world, including many Fortune 150 and 500 companies.

To learn more about No Boundaries, Better Results? and how Arise Virtual Solutions can help you, please visit www.arise.com.

The Code Administrator will manage all user codes for a specific program utilizing multiple systems. Duties include performing administrative tasks including, but not limited to; creating codes in client and Arise applications, preparing documentation, utilizing established client documented processes and resources to troubleshoot permissions/log on issues, utilizing Arise documents processes and resources to troubleshoot issues, documentation, hosting Login Parties for users, provide support to client, vendor, and some call outs to our Client Support Professionals.
Responsibilities:
Organization and maintenance of 1000 + users within multiple systems
Creating user access for multiple systems for new hires
Analyze user codes
Update/modify permissions based on user roles/permissions
Transition users from multiple skills
Load client codes in database
Reset/unlock user passwords
Support tier3 system escalations
Communicate codes to users via mail merge/email
Disabling codes when no longer active
Troubleshoot client system permissions/log on issues
Troubleshoot Arise issues
Outbound calling to Client Support Professionals
No shows
Special projects
Qualifications:
Basic troubleshooting skills
Strong attention to detail
Solid organizational and follow through skills.
Strong communication skills (both written and verbal)
Experience presenting information to large groups
Ability to work in a team oriented environment.
Shows initiative and is able to work independently with minimal supervision
Demonstrated ability to manage details and priorities in a fast paced, intense environment.
Strong knowledge of Microsoft Office XP products (Word, Excel, Access)
Work independently within a fast paced environment
Must be able to work a flexible schedule
Competitive Compensation and Benefits which include: