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I was involved in a crash last Sunday and I screwed the right buckle on my Rapha Grand Tour shoes up pretty badly. I decided to send an email to returns@rapha.cc that night wondering if I could purchase the buckles separately and I haven't received any replies from them yet. Should I email them again? Has anyone here had the same bad experience as me? Does Rapha stand behind their products? All help will be greatly appreciated!

Thanks!

_________________It isn't going to be easy, but it's going to be worth it.

I'd try emailing them again, but if they don't have any, you can always get some spare buckles from Giro (that fit the the Factor/Trans) which are available at most of the usual online places. The Rapha Grand Tour shoes are actually based on the Giro shoes as you might know. They won't have the fancy aluminium ratchet though.

Thanks for the replies guys! I've sent an email to enquiries@rapha.cc, hopefully they will send a reply soon... I'm based in Singapore, so it will be best if they can send the buckles over so that I don't have to go through the hassle of sending my shoes back to them etc. Will keep everyone posted!

_________________It isn't going to be easy, but it's going to be worth it.

FACT rapha will repair your shoe Mostly repairs are done free of charge Being in Singapore might be a factor to how soon it takes placeRepais in the UK take anything from a week to a month in my expirience depending on what it is Don't moan at Rapha at least they will repair it unlike most other makes

I returned a rain jacket that got caught up in the dryer and destroyed the zipper. They replace it with a new one; no charge and it only took about two weeks. I love that kind of service and will always be a rapha fan. I suggest you call them.

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