Comfortale stay

Posted Sep 21, 2017

The room is quite big and very comfortable. It's actually quiet considering it's connected to a casino (?) Also, front desk was very prompt at checking in and out. The lady who checked me in was very kind and helpful. Thumbs up!
Location is alright. About 6 to 8 min walk to the bus stop. And the hotel offers a free shuttle, so it's very conveniet.
Overall, it was a nice 1 night stay!

Comfortable Stay at a Clean and Quiet Hotel

Cons: Room service trays were left out in the hallway and not picked up for two days.

Plenty of free parking. Free wifi. Easy check-in and out. Clean rooms and very quiet. Even with the casino, no loud, partying guests. And the hotel does not smell of smoke. What more do you want?

5 out of 5

Recommended
for Everyone

by A verified traveler

Stayed here for the 4th time with no regrets

Posted Aug 23, 2017

We checked in as a group of 15 with a staff in training. Due to the complexity of the check in, she excused herself to ask for assistance from her manager Victoria. As this would be a long process even for a trained staff. Victoria didn't show any frustration or annoyance which we have experienced at other hotels we stayed previously. Victoria talked us through the entire process even suggesting a few activities to do in Vancouver during our stay. We did run into a technical difficulty with the hotel issuing another guest our room key. The stranger walked into our room as he was expecting it to be empty and ready for him. We reported the issue and it got escalated to the management team immediately. The took blame for it and admitted it was their mistake after further investigation. When someone makes a mistake, looks into it, take full responsibility. There's no better to handle a genuine error. We were even compensated with a $50 gift card. (As it was a 3rd party booking- a refund was not possible)

4 out of 5

by A verified traveler

Nice hotel with Casino

Posted Aug 19, 2017

We were lucky to get ma upgrade though thhe upgrade was not as fancy as described.
There was no bathtub and just a tiny balcony