Client Grievance Procedures

If you have been denied services from Bay Area Legal Services because of eligibility, resources or other reasons, you may request a review of the decision by calling our Appeals Department at 813.232.1343 ext. 2 (Hillsborough County) or 1.800.625.2257 ext. 2 (all other counties) within 10 days of the decision. Hearing-impaired individuals can call 1.800.955.8771 /TTY.

If you have a complaint and you have been assigned to an attorney, discuss your concerns with the attorney handling your case.

If you cannot resolve your concerns with your attorney or you have not yet been assigned to an attorney, call our Appeals Department.