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Welcome to the Application Performance Management Blog, where you can read the perspectives from APM experts. This Blog provides insights into the Application Performance Management solution, as well as technical details about specific IBM products.

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If "Tivoli Log File Profile" entries are missing from Tivoli Enterprise Portal (TEP) navigator tree for subnodes of the LO monitoring agent, verify the permissions / access to necessary applications for the account used to sign-on to the Tivoli Enterprise Portal Server (TEPS) to launch the TEP client .

If the user does not have "Tivoli Log File Profile" application or "All Applications" listed under "Allowed Applications", the subnode entries for profiles are not visible.

permissions / access to necessary applications

Example:

This is due to the LO agent being comprised of two distinct applications for display in the TEP.

"Tivoli Log File Agent"
"Tivoli Log File Profile"

Use the Administer Users GUI in the TEP to view the "Allowed Applications" for the user.

A user requires both the "Tivoli Log File Agent" AND "Tivoli Log File Profile" applications to be listed under "Allowed Applications", or the user needs to have the generic "<All Applications>" listed under "Allowed Applications".

If the user has the appropriate application access, the navigator in the TEP should show "Tivoli Log File Profile - <subnode>" entries.

If the user ID has necessary application access and there are still issues with navigator items not being displayed, confirm whether the "base" LO agent instance MSN as well as any "subnode" LO agent entries are visible in the output of "tacmd ListSystems" run on the HUB Tivoli Enterprise Monitoring Server (TEMS).