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Conrad IndianapolisA noisy surprise

Patricia A
from Williams, Arizona

Submitted on 20-05-2016

The Conrad is a small upscale hotel in downtown Indianapolis. The location is wonderful, allowing you to walk to the War Memorial, two very nice museums and a large mall. The streets around the hotel are immaculate and we enjoyed being able to walk to all the amazing restaurants close by. However, I gave it only a 3 rating because they do not have a parking garage and you have to valet each time you need to use your car. Also, we were on the 9th floor and had an amazing view of a brick wall....
The Conrad is a small upscale hotel in downtown Indianapolis. The location is wonderful, allowing you to walk to the War Memorial, two very nice museums and a large mall. The streets around the hotel are immaculate and we enjoyed being able to walk to all the amazing restaurants close by. However, I gave it only a 3 rating because they do not have a parking garage and you have to valet each time you need to use your car. Also, we were on the 9th floor and had an amazing view of a brick wall. As we were taken to our room, I realized we were three rooms away from the elevator. I was a little concerned but I trusted the hotel to make sure all rooms were quiet since the rooms were at least $250 a night. Early the next morning I kept hearing this vrooooom sound. I soon realized it was the elevator. This sound increased all day but since we were there during the week, it thankfully subsided during the night. However, any guest that would book this room on a busy weekend would certainly hear the noise all night as well. Maid service was minimal. Old soap was left in the dish and the carpet was not vacuumed. If you do decide to stay at the Conrad, make sure to demand a room far away from the bank of elevators.
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Conrad IndianapolisGreat hotel - huge rooms

Pdberta
from

Submitted on 21-05-2016

Beautifully decorated rooms with all the amenities. Comfortable bed and a large bathroom with TV. Check out the Miro prints in the lobby and cool wine bar where you use a cash card to pour your own samples. Friendly staff and a great downtown location.

Conrad Indianapolis4 stars. Maybe

Hotel_Princess55
from Connecticut

Submitted on 22-05-2016

This hotel should have everything it takes to be a winner and I was very much anticipating my stay. But when you arrive as a meeting host only to find a snooty valet, no record of your reservation despite bringing tens of thousands of dollars to the property, no soap in the room, tired carpets and scraped walls in your corner room it's hard to get too excited. And at over $40 a night to park you are paying more than NY. While this location has high aspirations, it's a just a nice but fusty, date...
This hotel should have everything it takes to be a winner and I was very much anticipating my stay. But when you arrive as a meeting host only to find a snooty valet, no record of your reservation despite bringing tens of thousands of dollars to the property, no soap in the room, tired carpets and scraped walls in your corner room it's hard to get too excited. And at over $40 a night to park you are paying more than NY. While this location has high aspirations, it's a just a nice but fusty, dated Hilton. So disappointed.
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Conrad IndianapolisA treat to stay here

AlexisZA
from

Submitted on 25-05-2016

I booked into the Conrad for a night after my other hotel ended up being fully booked and unable to extend my stay by one extra day. Have stayed at the Conrad before, and enjoyed this stay just as much. The service is exceptional, rooms are large and luxurious, and the overall feel is one of being pampered. I love staying here.

Conrad IndianapolisTreated Like A Friend

Richard M
from Indianapolis, United States

Submitted on 25-05-2016

We were greeted pleasantly and professionally. We were given a room upgrade upon arrival which was unanticipated as the city was packed due to the Indianapolis 500 qualifications. When our kids joined us for a anniversary lunch in the Capital Grille restaurant the staff was very accommodating especially when the two 2 year olds decided to run around our table like it was a track. Luckily we were given a private dining room. The server followed it up with bringing us several delicious dessert...
We were greeted pleasantly and professionally. We were given a room upgrade upon arrival which was unanticipated as the city was packed due to the Indianapolis 500 qualifications. When our kids joined us for a anniversary lunch in the Capital Grille restaurant the staff was very accommodating especially when the two 2 year olds decided to run around our table like it was a track. Luckily we were given a private dining room. The server followed it up with bringing us several delicious desserts on the house.
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Rooms beautiful. Room service awesome. However, if you're a repeat guest, be prepared to be treated like a transient every time.
Happened last time, and I forgave... But tonight was the second time they couldn't be bothered to look at my history with them.
I get warmer welcomes at the nearby Hampton Inn than here, and I told mgr that. Then, I walked out.
It wants to be indy's 5 star, but mission not accomplished.

Conrad IndianapolisA staff that will take care of you

Des W
from Florence

Submitted on 06-06-2016

The Conrad is a quaint upscale hotel located perfectly for walking to many areas of interest such as the Lucas Oil Stadium, Banker Life Field House, Circle Center Mall, Monument Circle, and many great dining establishments. Bicycles are offered to guests as a courtesy too. My wife and I have stayed at the Conrad for two anniversaries now. Our first time was in a deluxe room and the second was in a corner suite. The suite is an exceptional choice when you want the occasion to be special. On our...
The Conrad is a quaint upscale hotel located perfectly for walking to many areas of interest such as the Lucas Oil Stadium, Banker Life Field House, Circle Center Mall, Monument Circle, and many great dining establishments. Bicycles are offered to guests as a courtesy too. My wife and I have stayed at the Conrad for two anniversaries now. Our first time was in a deluxe room and the second was in a corner suite. The suite is an exceptional choice when you want the occasion to be special. On our first stay, we bumped into Bill Murray in the Restaurant (The Capital Grill). You never know who you might run into while at the Conrad.
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Conrad IndianapolisThis is THE place to stay in Indy!

William Jeff C
from Coto De Caza, CA, United States

Submitted on 06-06-2016

Centrally located with everything just minutes from the front door. Outstanding service and an outstanding staff. Never wanted for anything. I have stayed there twice while attending big events. When other hotels would crumble with big crowds, this one seems to get juiced up and excel. If you are in town for a race, a Colts game, Pacers game, shopping, business or whatever, the Conrad is the best place to stay.

Conrad IndianapolisQuick but wonderful stay

RnsTravels
from

Submitted on 18-06-2016

Beautiful and clean rooms
We checked in much later than planned
And has to be on the road very early
Our breakfast was fresh and delicious
Yogurt, fresh fruit and granola
We look forward to another visit where we can stay longer and enjoy Indianapolis.

Conrad IndianapolisThis is my new favorite hotel and I will search out the Conrad wherever I go

traveltheworldcs
from Fresno, California

Submitted on 18-06-2016

I really love the hotel. Not to large and beautifully appointed. Elegant but not over the top. It's somewhat boutique but still has a large hotel feel to it. The rooms are elegantly decorated and I love the tv in the bathroom and Keurig coffee maker in the room. On all points I couldn't find anything negative to write.

Conrad IndianapolisWonderful Hotel - Tremendous Management & Staff

Noah B
from

Submitted on 19-06-2016

My wife and I booked a weekend stay as a pre-baby relaxing weekend. Long story short, there was a problem which caused our reservation to be cancelled inadvertently. Customer service referred me to the hotel's general manager, who couldn't possibly have been more gracious and pleasant in remedying the issue.
The stay itself was everything we hoped it would be. The room was terrific, and during our first night as guests, the staff surprised us by bringing a "complimentary pre-baby amenity" which...
My wife and I booked a weekend stay as a pre-baby relaxing weekend. Long story short, there was a problem which caused our reservation to be cancelled inadvertently. Customer service referred me to the hotel's general manager, who couldn't possibly have been more gracious and pleasant in remedying the issue.
The stay itself was everything we hoped it would be. The room was terrific, and during our first night as guests, the staff surprised us by bringing a "complimentary pre-baby amenity" which consisted of a delicious fresh-fruit plate, and a chocolate cake, along with a very considerate card congratulating us on the baby-to-be.
The area surrounding the hotel was the most convenient place ever. The hotel literally connects, all in-doors, to a massive multi-block shopping mall; there are (what felt like) hundreds of awesome restaurants within blocks, and the streets were all surprisingly clean for a larger metropolitan city. We ate, we explored, saw a movie, relaxed in the pool, laid around in bed - and literally never had to take our car out of the parking garage.
The ONE thing I will say, in the interest of trying to at least be somewhat objective, is that there was some rather unseemly grime built up along the outside of the shower. Like, full on caked onto the stall. It was quite noticeable when sitting on the commode. I don't stress too much about those sorts of things, but I know some people do, and like I said- I want to at least be realistic about that being the one thing that could have used a little more attention when turning over the room (it appeared like this particular area of the bathroom likely hadn't been cleaned in.........let's say....a while, if I'm being generous.) Nothing that a little extra TLC from the housekeeping staff couldn't easily remedy, though.
You guys, seriously. If you EVER are in downtown Indianapolis, I could not recommend this hotel more.
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Conrad IndianapolisWonderful from start to finish!

lesliegt
from Lexington, Kentucky

Submitted on 20-06-2016

I have stayed at this hotel multiple times. The service, comfort, and location are unbeatable. The rooms are spacious, clean, and extremely well-thought out. Sometimes, I wish I didn't have business that took me away from the hotel--- I wish I could spend my entire trip there!

Conrad IndianapolisTerrific hotel

davidpP1254VS
from Boca Raton, Florida

Submitted on 22-06-2016

Excellent hotel experience and the staff was extremely hwelpful and accommodating. Would definitely start at the Conrad again during my next visit to indianapolis! I especially loved the art displayed in the lobby and throughout the property.

Conrad IndianapolisVisit at the Conrad

KikiLutt
from Rancho Santa Margarita, California

Submitted on 27-06-2016

I had a great time while in town for my daughter's volleyball tournament. The service at the Conrad was exceptional. I felt like a special guest every time I asked a question or needed help with something. I even had a problem with my room, initially. It was clear that someone had smoked in there and the front desk manager came right up and helped move my luggage to the 18th floor and a beautiful new room. He knew the bellman was busy with incoming guests so instead of making me wait he was quic...
I had a great time while in town for my daughter's volleyball tournament. The service at the Conrad was exceptional. I felt like a special guest every time I asked a question or needed help with something. I even had a problem with my room, initially. It was clear that someone had smoked in there and the front desk manager came right up and helped move my luggage to the 18th floor and a beautiful new room. He knew the bellman was busy with incoming guests so instead of making me wait he was quick to assist me. The engineer was also there ready to move the mini fridge I had requested during my stay. The bed and the linens were really nice. I slept well every night. I was also pleased to wake up without a sore throat from the air conditioning. I usually get sick sleeping in hotel air conditioning. The location couldn't be better, right in the heart of Indianapolis. About one block from monument circle with several wonderful dining options on the same block. Also, the spa was really nice. I used the fitness center and was impressed with the amount of equipment for the space. I will stay at the Conrad again when I go back to visit Indianapolis. It was worth the price I paid!
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Conrad IndianapolisGreat location; worth a stay.

tjgorski
from Bedford, NH

Submitted on 28-06-2016

The bed was extremely comfortable. The workout room is great. Convention center is a 5 minute walk. Great location with many restaurants close by. The service was outstanding. The rooms were very spacious.

Conrad IndianapolisPleasantly surprised

jh91
from USA

Submitted on 28-06-2016

The hotel surpassed my expectations with gracious service, spacious rooms, and central location. A fine choice when staying in Indianapolis, walking distance to many restaurants. Also a very good value overall at less than $250 per night.

Conrad IndianapolisStandard Room was Exceptional

Traci K
from Austin, Texas

Submitted on 29-06-2016

I was a bit surprised by the luxury of the standard king size room! Where do I begin??? The room was surprisingly spacious. There was a desk, a lounge chair, and plenty of room in the closet to hide my luggage. I was pleasantly surprised to see large bath separate from the shower to soak in - which I took full advantage of. The bathroom counters were spacious enough for all my things. And to top it off I slept very comfortably in the room because the bed was comfy and there wasn't an a/c u...
I was a bit surprised by the luxury of the standard king size room! Where do I begin??? The room was surprisingly spacious. There was a desk, a lounge chair, and plenty of room in the closet to hide my luggage. I was pleasantly surprised to see large bath separate from the shower to soak in - which I took full advantage of. The bathroom counters were spacious enough for all my things. And to top it off I slept very comfortably in the room because the bed was comfy and there wasn't an a/c unit in the room making a loud noise in the night. The conference I attended on the second floor was in a beautiful setting with the open view of the city. Everything worth seeing and exploring seemed to be walking distance from the hotel. The staff was very friendly, they made sure you were taken care of as you wait for a ride or upon arrival. The restaurant attached to the hotel was classy and reasonably priced. I give this place all stars for treating standard accommodations with such comfort.
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This was the first time I have stayed in this hotel! I live in the area and only stayed at the hotel because I was attending a wedding and reception over the weekend. The Hotel was only a few blocks from the venue and it would have been an easy walk!!
I was surprised by many things at the hotel. The room was much better than expected. The room was larger than expected and the bathroom was spacious with both a great shower and a wonderful tub! The entire hotel was more luxurious than I wou...
This was the first time I have stayed in this hotel! I live in the area and only stayed at the hotel because I was attending a wedding and reception over the weekend. The Hotel was only a few blocks from the venue and it would have been an easy walk!!
I was surprised by many things at the hotel. The room was much better than expected. The room was larger than expected and the bathroom was spacious with both a great shower and a wonderful tub! The entire hotel was more luxurious than I would have guessed!! All the staff were wonderful!! The check in, while busy was fast and efficient! The staff at the reception were professional, helpful, patient, understanding, etc. I would say ditto on the concierge and the bellmen and valet!! The hotel was full and very busy with several out of town guests and a young popular well known entertainer! I was amazed at well all the staff seemed to handle the mass of people!
The hotel is in a great location connected to Circle Center Mall, an easy walk to the Convention Center, Many Restaurants and not far from the Colts and Pacers Venues! This hotel was so good that I would walk the extra distance just to stay here again!
I have already recommended the hotel to some other friends for their next visit/meeting/convention to the Indy area!
This hotel gets my highest rating!!!
Please let me know if this review is helpful!
Thank you!
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Conrad IndianapolisLoud patrons

bella6252016
from Orlando, Florida

Submitted on 03-07-2016

The hotels guess we're slamming the doors, running the halls, and talking loudly until 1/2am. The bathroom faucet was broken and the carpet in the room felt nasty (pasty and dirty) under your feet. Not what I expected for this location.

Conrad IndianapolisNice but Nighttime Front Desk Person Could Improve

nedradc
from Detroit, Michigan

Submitted on 04-07-2016

First impressions are lasting impressions and my first impression of this hotel was not that favorable. The front desk person seemed to think I was in the wrong hotel (perhaps I wasn't dressed well enough for him, but I had endured a long day at work and a five hour drive). I reserved a room with a king sized bed. I was placed in a room with two double beds even though the front desk person knew I was both a Hilton Honors Gold member and was traveling with my husband. On the positive side, the g...
First impressions are lasting impressions and my first impression of this hotel was not that favorable. The front desk person seemed to think I was in the wrong hotel (perhaps I wasn't dressed well enough for him, but I had endured a long day at work and a five hour drive). I reserved a room with a king sized bed. I was placed in a room with two double beds even though the front desk person knew I was both a Hilton Honors Gold member and was traveling with my husband. On the positive side, the gym is extremely nice. The bathroom was wonderful. I was so glad to see there was a TUB to soak in after such a long day. The valet parking in the morning was extremely slow, so I'd recommend calling down well ahead of your expected departure time. When I checked out, I was greeted by an extremely nice front desk person who apologized for the snafu the night before. Had it not been for my first encounter, I would have given my stay "5 stars." This hotel is also in a great downtown location-- as such, do expect to pay a premium for parking. I believe ours was $45.
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Conrad IndianapolisGreat Hotel

Finntonic
from Fort Lauderdale, Florida

Submitted on 05-07-2016

Centraly located, nice wine bar and a Capital Grill all in one building is hard to beat!! Very nice gym. Good spot for work or just enjoying downtown Indy. It's very walkable to many top spots in the city!

Conrad IndianapolisDate Night July 4th weekend 2016

Matthew C
from Sheridan, United States

Submitted on 05-07-2016

Awesome Hotel. Luxury experience is consistent every time. Perfect location downtown. Wonderful sleep experience in their phenomenal beds. We were treated like royalty during our check in experience and attended to with the utmost respect. Very friendly staff all around.

Conrad IndianapolisLove the Conrad!

Denise S
from Fort Wayne, United States

Submitted on 06-07-2016

This is a very nice hotel! The rooms are big and very accommodating including slippers and a robe to enjoy during your stay. Centrally located downtown close to just about everything. Very comfortable.

Conrad IndianapolisConrad Hilton Hotel - Indianapolis

David R
from Indianapolis, United States

Submitted on 06-07-2016

Excellent hotel choice - hotel staff service was outstanding; room was great value; bed was extremely comfortable; bath was very clean and spacious; on site restaurant very convenient with excellent service; valet service available;

Conrad IndianapolisNoisy

Shari H
from Chattanooga, Tennessee

Submitted on 07-07-2016

It was hard to sleep. With any downtown hotel noise can be an issue but this hotel is particularly bad. I think there must not be much insulation. You hear everything outside. But what is most annoying is the constant door slamming. Across the hall from my room was a group of rooms labeled private. Apparently there are elevators in there and it sounds like maybe a break room. Employees use the elevators and when they come into the hall - carrying food or whatever - they let the door free slam. A...
It was hard to sleep. With any downtown hotel noise can be an issue but this hotel is particularly bad. I think there must not be much insulation. You hear everything outside. But what is most annoying is the constant door slamming. Across the hall from my room was a group of rooms labeled private. Apparently there are elevators in there and it sounds like maybe a break room. Employees use the elevators and when they come into the hall - carrying food or whatever - they let the door free slam. All night every night I was woke by these door slams. It's bad enough when other travelers are inconsiderate and let the door slam at 1 am but these were employees. Instead of restraining the door they just let it slam and because they were the ones bringing food or whatever this happened so much more often than normal. You get to pick your room and they send you a floor plan. All they have to do is put an indication of an elevator and I would not have picked this room. But they didn't.
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Conrad IndianapolisNice hotel right downtown

AlanKlassen
from Bruderheim ab

Submitted on 08-07-2016

This hotel is right downtown connected to the mall and pedways to the convention centre.
The rooms are spacious and really comfortable beds. One thing to watch, for Canadian travellers is they will pre authorize your credit card and then reconcile it when you check out which usually is norman procedure except that it cost me $140 more in the difference in exchange rates from check in to check out.

Conrad IndianapolisGreat location

chattygirl7491
from Franklin Ohio

Submitted on 11-07-2016

Nice hotel ... upscale and bit pricy but enjoyed it. Valet cost was high but pretty much a must. The restaurant next door ... the capital grill is really nice ..pricy but great. Lots within walking distance and ask for view of the monument.

Conrad IndianapolisExceptional Hotel

Heidi J
from La Porte, United States

Submitted on 11-07-2016

Everything about this hotel is fabulous and luxurious. The rooms are exceptionally clean and everything one would expect from an upscale hotel. The pool, sauna, whirlpool and steam room areas were amazing! This will be my hotel of choice when visiting Indianapolis.

Conrad IndianapolisComfy and convient

sarap941210
from Cassopolis, Michigan

Submitted on 12-07-2016

Me and my boyfriend stayed one night in a deluxe city view guest room and loved every minute of it. We got to stay free (via certificate) and I'd definetly pay to return. Loved the hotel and the area.

Conrad IndianapolisMost exclusive Indianapolis hotel.

AndrettiCarmel
from Carmel

Submitted on 13-07-2016

There is definitely a difference between the full service Conrad and some of the newer boutique hotels in downtown Indianapolis. A great staff puts them at the front. A beautiful building in the best location.

Conrad IndianapolisWonderful staff and location

JChaff12
from Nashville, Tennessee

Submitted on 15-07-2016

We will definitely return and loved our stay!
Pros:
The staff is super friendly starting with the valet and front desk.
We had a spacious corner suite.
Nice fitness facility.
Walkable, convenient location.
Morning coffee service in the lobby.
Comfy bed.
Printed run routes available at the front desk.
Cons:
The room and hallways were a little dated, but clean.
After a sweaty run, no one offered us water upon our return.

Conrad IndianapolisExceeded our expectations!

SaraElise4
from

Submitted on 16-07-2016

Loved everything about the Conrad. Rooms are extremely clean and cozy. The beds are beyond comfortable. Staff is very friendly and accommodating. Great location and close to everything. The Evan Todd salon and the fitness center were a plus. Both restaurants were terrific. Wouldn't stay anywhere else but this hotel....will definitely be returning!

Conrad IndianapolisVisit July 2016

Keith H
from sonoma, United States

Submitted on 17-07-2016

Very poor housekeeping service. Front desk not trained well.We have been loyal customers for many years but the recent experience was poor. The room was a suite and needed a facelift as well as deep cleaning.

Conrad IndianapolisHow did you get #2

bizTaveller
from Dallas

Submitted on 18-07-2016

Just not getting this place as a number 2 hotel first parking is $41 per night wow
Upon checking they told me they did not have my room preference even though I checked in at 4pm
Then I was told I could have room preference for only a small $100 upgrade
Came upstairs to my room to find it dank and smelly absolutely nothing here better than a regular Hilton garden inn
View of the alley and the garbage bins particularly nice
Would not recommend at all stay at the Hyatt across the street i...
Just not getting this place as a number 2 hotel first parking is $41 per night wow
Upon checking they told me they did not have my room preference even though I checked in at 4pm
Then I was told I could have room preference for only a small $100 upgrade
Came upstairs to my room to find it dank and smelly absolutely nothing here better than a regular Hilton garden inn
View of the alley and the garbage bins particularly nice
Would not recommend at all stay at the Hyatt across the street it's nicer and cheaper
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Conrad IndianapolisGreat hotel in the Heart of the town

chrissA8331DB
from Dallas, Texas

Submitted on 19-07-2016

Service at all levels (front desk, valet, concierge, spa, cleaning staff, room service, etc) was the friendliest, quickest and best service of any hotel at which I've stayed. The tub with TV in the bathroom was amazing. And the I have never slept more soundly on a more comfortable bed.
Great hotel!

Conrad IndianapolisAbsolute Must when staying in Indy!

Dave E
from

Submitted on 20-07-2016

After having stayed at least 3 times at this Hotel I figured I should write a review.
Everything at this property is Excellent. From the Valets to the Maids, all are helpful and have the guest's needs forefront in their mind. It is centrally located downtown and easy walking distance to Lucas Oil Stadium and the Indianapolis Indians ball park. it is even closer to all the attractions like Monument Circle, Nicky Blanes and St. Elmos.

Conrad IndianapolisAwesome location

lksully
from Phoenix, Arizona

Submitted on 23-07-2016

I was in Indianapolis recently for girls national volleyball tournament.
First off, completely impressed with Indy. Clean city!
Conrad has very friendly staff and a doorman ready to give walking directions every time you walk out the door.
Connected to convention center though didn't need because of lovely weather.
I'd say this is the best location downtown of the luxury hotels due to all the great restaurants are on that end of town! Literally blocks to awesome dining.
Convenient mall across...
I was in Indianapolis recently for girls national volleyball tournament.
First off, completely impressed with Indy. Clean city!
Conrad has very friendly staff and a doorman ready to give walking directions every time you walk out the door.
Connected to convention center though didn't need because of lovely weather.
I'd say this is the best location downtown of the luxury hotels due to all the great restaurants are on that end of town! Literally blocks to awesome dining.
Convenient mall across the street for additional quick food options and forgotten travel essentials.
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Conrad IndianapolisGreat stay

Dcpanda
from Washington DC, District of Columbia

Submitted on 24-07-2016

I stayed at the hotel for business and was very pleased with my stay. The front desk staff is very professional and welcoming. My room was comfortable and well appointed. The bathroom was especially nice. I would definitely stay here again and recommend it to others. In addition, great location and walking distance to good restaurants. The hotel restaurant is the Capital Grille. Breakfast there was just OK.

Conrad IndianapolisAmazing Conrad

Rheadmore
from East Lansing, Michigan

Submitted on 24-07-2016

Great hotel. Small miscue with valet parking but otherwise an amazing experience. Great downtown location and the connected walkways were great. Second trip to Indy this year and would definitely stay at the Conrad again.

Conrad IndianapolisWedding/Reception

Sheartravel
from Avon, Indiana

Submitted on 27-07-2016

We visited the Conrad Hilton in downtown Indianapolis for a wedding/reception. We had a wonderful experience and would definitely stay at this hotel again. The service was excellent and the rooms were clean and comfortable. The location is amazing for restaurants and shopping.

Conrad Indianapolisfirst stay at the Conrad - very impressed

Kristi B
from Asheville, North Carolina

Submitted on 27-07-2016

Had always heard it was a great hotel in Indy, but this was my first chance to stay there. Wonderful room, amenities, spa and pool area. Very quiet, clean and staff all very helpful. It was a busy weekend, only place it was obvious was the valet parking/car retrieval. Breakfast was excellent.

Conrad IndianapolisBest Place in Indy

Christian H
from

Submitted on 27-07-2016

We come here each year for a company incentive trip. The service and rooms are exceptional. The Capital Grille is located in the lobby and has great food and service. The mall is across the street---location great. Also has an awesome indoor pool.

Conrad IndianapolisPerfect girls weekend getaway hotel!

649dustinn
from Anderson, Indiana

Submitted on 29-07-2016

We loved this hotel!! The staff was over the top friendly! Beds were comfy. TVs were big. Rooms were quiet, almost too quiet. I had to turn on a noise maker app on my phone to fall asleep. The room decor was beautiful. Two of the lights were not working in two of our bathrooms. No biggie. Loved the shower and the water was hot!! Will definitely stay here again because of the location!

Conrad IndianapolisWonderful hotel

hsr929
from Saint Joseph, Michigan

Submitted on 29-07-2016

Each and every staff member was friendly and helpful. Ian in Guest Services graciously went to great lengths to accommodate our various special requests, making us feel cared for during a difficult family time. Our room was comfortable and well-appointed.

Conrad IndianapolisFirst timer

Robert W
from Crescent City, United States

Submitted on 29-07-2016

A wonderful hotel. Great staff. Handicap accessible rooms need improvements if you are unable to stand or transfer. The food was excellent, and the wait staff exceptional. The cigar and wine bar was a treat. We were able to sit outside and people watch. Terrific bar service. Lots of good restaurants and bars in close proximity. Shopping just steps away.

Conrad IndianapolisLovely Hotel, But a Bit of Noise

Steven D
from Silverado, California

Submitted on 30-07-2016

As with all Conrad hotels, this is a lovely, well-appointed luxury hotel with impressive service.
The one drawback was with on 10th floor stay for 3 days. A loud "honking" noise whenever cold water was run, in our room or any of the rooms nearby. And a loud, ghostly "whooooo" noise from the elevators.

Conrad IndianapolisAnniversary Trip

April M
from

Submitted on 31-07-2016

We really enjoyed our night of pampering at the Conrad in Indianapolis. We were in town celebrating our wedding anniversary and the Conrad and staff did not disappoint. My husband had the concierge send flowers to the room to set off our romantic evening. They also sent chocolate covered strawberries to our room. They selected a room with a beautiful view for us to enjoy.

Conrad IndianapolisLoved our stay at the Conrad

Margie L
from Templeton, United States

Submitted on 31-07-2016

This hotel was very comfortable with nice size rooms, comfortable beds and extremely helpful staff. We also really liked the location. It is so close to just about anything you want to do. We attended a family wedding at this hotel and the food provided was excellent.

Conrad IndianapolisLuxury in Indy

FredTravelVa
from VA

Submitted on 02-08-2016

Very good stay. Room quality superb. King no smoke was really well appointed -- sleep quality superb. Bed was extremely comfortable -- notably nice headboard. Good furniture for working. Desk provided was superb. On 7th floor a little street noise, but did not bother me. Better views are on higher floors -- view from 15th floor allows view of State Capitol.
Gym (6th floor) very good and provides headphones. Needs one more prominent clock -- i cut workout short. Restaurant is very good:...
Very good stay. Room quality superb. King no smoke was really well appointed -- sleep quality superb. Bed was extremely comfortable -- notably nice headboard. Good furniture for working. Desk provided was superb. On 7th floor a little street noise, but did not bother me. Better views are on higher floors -- view from 15th floor allows view of State Capitol.
Gym (6th floor) very good and provides headphones. Needs one more prominent clock -- i cut workout short. Restaurant is very good: Capital Grille. Ate at the bar; very good seafood. Room service quite good. Reasonably timely and food was still warm.
Coffee provided complimentary in lobby -- more hotels need to do this.
Would leap to stay here again. A surprising gem in the Midwest.
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Conrad Indianapolishigh-quality in all respects

girigamba
from Warsaw, Indiana

Submitted on 04-08-2016

Stayed 3 nights for business convention.
Rooms/bathroom were clean and tasteful.
Hallways clean and bright.
Rooms with very traditional decor...but bathrooms worthy of a classy hotel.
Elevators consistently available.
Service at desk / valet service / bag service friendly, competent, and speedy.
Definitely can recommend.

Conrad IndianapolisConrad stay

davideZ4295PO
from London, United Kingdom

Submitted on 13-08-2016

We'll run and well maintained hotel. Great location. Very helpful staff! Highly recommend for business travelers visiting Indianapolis. Resturant is on expensive side, but very good service and food. Staff is friendly and helpful.

Conrad IndianapolisNow this is what service looks like!

730Colleen149
from Kearney, Nebraska

Submitted on 14-08-2016

From the first moment we pulled up to the front of the hotel to the last moment we checked out, we were met with smiles and incredible service. Without exception, we were made to feel like it made a difference we were there to stay for a night. The room was spotless, well appointed, and very comfortable. We went to the Spa for the afternoon and it was excellent. Breakfast the next morning at the adjacent Capitol Grill was the very icing on the cake.

Conrad IndianapolisAmazing Host

Brian G
from

Submitted on 16-08-2016

Greg Angelo is the best! the hotel is perfect for all things downtown indy!! amazing hosts and an excellent fitness facility and spa. steam room and sauna were great. I will stay there every time I'm in Indy for work.

Conrad IndianapolisVery nice

bh34688
from Tarpon Springs, Florida

Submitted on 03-09-2016

Nice hotel. Staff are extremely friendly. Room was nice and as expected. Tastings wine bar downstairs is nice as is Capital Grille. Both are connected. Also connected to Mall so you can go without going outside.
Parking is a bit of a challenge if you have a large vehicle, I would recommend valet as the garages in the immediate vicinity can be pretty tight to navigate. Valet was very quick and friendly.

Conrad IndianapolisWonderful experience, Great Memory

annagrace912
from pierdceton in

Submitted on 04-09-2016

This is a very nice hotel located downtown Indianapolis Very convenient to everything in downtown location We were in town for DIGIN Indiana and the location of the hotel was within walking distance. Wonderful stay, Beautiful memory!

Conrad IndianapolisLuxurious date night

vlowell
from Springfield, Ohio

Submitted on 04-09-2016

Conrad Indianapolis provided my wife and I a luxurious date night get away. The room was great. The staff was very helpful, and the food we ordered from room service really hit the spot, especially the chocolate cake. My wife really enjoyed the complimentary bath robes. The front desk staff were very polite and informative.

Conrad IndianapolisWedding weekend at the Conrad

52caroleg
from Zionsville, Indiana

Submitted on 06-09-2016

Wonderful accommodations, food, service. Professional, friendly staff to handle every detail. Very easy to work with when planning an event. Quick response time with everything from emails in the planning stage, to request once we where checked in. Wonderful staff!

Conrad IndianapolisPerfect Weekend Date

JasonA0529
from Elizabethtown, Kentucky

Submitted on 07-09-2016

The location of this property could not be better. Walk anywhere within ten minutes. The service was fantastic in every aspect from the valet to room service and housekeeping. It was worth the money for a great weekend with my wife.

Conrad IndianapolisConrad indy

mabriani
from Terre Haute, Indiana

Submitted on 10-09-2016

We stayed in town for a wedding. The staff were attentive and professional. Our room was clean, comfortable and quiet. Very satisfied with our stay. Would definitely recommend this hotel and will stay here in the future.

Conrad IndianapolisWonderful!

Anonymous Guest
from

Submitted on 12-09-2016

We stayed two nights, several days apart and we throughly enjoyed our stay. I've stayed at The Plaza, Ritz-Carlton and Four Seasons and this is in every way comparable if not better. The beds were super comfortable. The rooms are immaculate and luxurious. Staff is extremely helpful and very professional and welcoming. We ordered room service breakfast both times and the food was made to order, arrived hot and was delicious. We were traveling with our dog and were wary about the condition of a pe...
We stayed two nights, several days apart and we throughly enjoyed our stay. I've stayed at The Plaza, Ritz-Carlton and Four Seasons and this is in every way comparable if not better. The beds were super comfortable. The rooms are immaculate and luxurious. Staff is extremely helpful and very professional and welcoming. We ordered room service breakfast both times and the food was made to order, arrived hot and was delicious. We were traveling with our dog and were wary about the condition of a pet friendly hotel. The rooms smelled super fresh and clean without an attempt to mask pet odors. It was all around a great experience!
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Conrad IndianapolisLuxury in Indy

Carmen D
from Boston, United States

Submitted on 19-09-2016

Thoroughly enjoyed our stay in Indy at the Conrad. Came for a wedding at another downtown hotel, but opted to stay at an alternate hotel with some luxury. It's been a while since we treated ourselves to higher end BUT it was well worth every dollar. We were treated well from the onset at the curb with a smile and during our departure in the lobby when asked if I wanted water while I was seated in the lobby waiting for my husbands return. Really enjoyed the breakfast at Capital Grille and the ...
Thoroughly enjoyed our stay in Indy at the Conrad. Came for a wedding at another downtown hotel, but opted to stay at an alternate hotel with some luxury. It's been a while since we treated ourselves to higher end BUT it was well worth every dollar. We were treated well from the onset at the curb with a smile and during our departure in the lobby when asked if I wanted water while I was seated in the lobby waiting for my husbands return. Really enjoyed the breakfast at Capital Grille and the Nelson Mandela Art Exhibit in the Gallery. The hotel is connected to other hotels and a shopping mall. It rained on the wedding day and we were able to walk to the other hotel through the mall and never experience the rain.
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Conrad IndianapolisNightmare of a stay

cubsfan3177
from Indianapolis, Indiana

Submitted on 20-09-2016

I booked 7 rooms for this past weekend. Convention in town, hotel was booked (as were all the others) we were upgraded at a cost 45 min after we checked in, (that's fine no worries) we moved our items. My son checked in (reservation under his name, my cc on file along with the other 6 rooms) and he was given a really hard time checking in. (No idea why) but anyways, digital keys to the rooms wouldn't work, hard keys to our room wouldn't work, (carrying my bride across the threshold at 2am was no...
I booked 7 rooms for this past weekend. Convention in town, hotel was booked (as were all the others) we were upgraded at a cost 45 min after we checked in, (that's fine no worries) we moved our items. My son checked in (reservation under his name, my cc on file along with the other 6 rooms) and he was given a really hard time checking in. (No idea why) but anyways, digital keys to the rooms wouldn't work, hard keys to our room wouldn't work, (carrying my bride across the threshold at 2am was non existent bc of this) my sis has 4 kids all in the lobby at 1am, after the gentleman at the front desk made her wait 45 minutes while he couldn't find her room, she finally called. I had to call the hotel back, because he swore up and down we didn't have a reservation for her, yet, thank God Gary was working, by some miracle he found it, and ran down to the desk to check them in. Our room has no air, itvwas set on 55, I woke up sweating. Checked out the next am, maybe got half an apology, but nothing else. Worst part of the weekend, and we had such high hopes. Every guest had an issue checking in, I'm a diamond member, I travel 325 nights a year plus the 10 guys that work for me. Always something with HHonors. Your told one thing when booking the rooms, then like the sun rises, you can't get points for more than 2 rooms. Amazingly the hotel can tell you at a wedding show you'll get all the rooms
Points, but again, as sure as the sun sets, they are helpless with anything.
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Conrad IndianapolisWedding weekend

Kevin D
from Noblesville, Indiana

Submitted on 20-09-2016

We came in for a wedding and had a wonderful time. The Conrad was first class. The staff was eager to make you feel comfortable. Accommodations were clean and supplied with the comforts of home. We will be backâ?¼ï¸?

Conrad IndianapolisComfy Conrad

Angela G
from Indianapolis, Indiana

Submitted on 20-09-2016

We stayed at the Conrad to celebrate our 23rd wedding anniversary. We had a great time. The room was beautiful. We stayed on the 17th floor. It had a nice view of the city. The staff was super friendly and customer oriented. They even gave us vouchers for breakfast the next morning at The Capital Grille. The only negative was that my husband ordered chocolate covered strawberries to be in the room when we arrived as a surprise and they weren't there. He had to go downstairs and talk to the front...
We stayed at the Conrad to celebrate our 23rd wedding anniversary. We had a great time. The room was beautiful. We stayed on the 17th floor. It had a nice view of the city. The staff was super friendly and customer oriented. They even gave us vouchers for breakfast the next morning at The Capital Grille. The only negative was that my husband ordered chocolate covered strawberries to be in the room when we arrived as a surprise and they weren't there. He had to go downstairs and talk to the front desk about it. That kind of ruined the surprise element. So for a hotel so committed to detail it was a little disappointing but it didn't ruin our stay by any means and I would definitely recommend it.
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Conrad IndianapolisWonderful Hotel

T L
from

Submitted on 21-09-2016

From the time I stepped into the Conrad's lobby I knew I chose the right hotel. I've stayed at Conrad properties before and I am glad to see that the service and quality are consistent. The hotel staff was friendly, kind, and caring. They made sure to ask if this was my first time in Indianapolis. The first night we stayed in a deluxe king. It was roomy and comfortable. The last 2 nights we moved to the Corner King Suite. It was great. Separate sitting room and a powder room. We had anticipated...
From the time I stepped into the Conrad's lobby I knew I chose the right hotel. I've stayed at Conrad properties before and I am glad to see that the service and quality are consistent. The hotel staff was friendly, kind, and caring. They made sure to ask if this was my first time in Indianapolis. The first night we stayed in a deluxe king. It was roomy and comfortable. The last 2 nights we moved to the Corner King Suite. It was great. Separate sitting room and a powder room. We had anticipated friends coming over to visit and it was very comfortable for all. The main bathroom in the Corner King has a soaking tub and separate shower. I loved the bathroom. The gave great suggestions. I am staying again this September 23-26 in the Corner King Suite.
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Conrad Indianapolisalmost perfect hotel

ladyschnell
from Philadelphia, Pennsylvania

Submitted on 28-09-2016

I went with a family member to the Conrad as a weekend girl's get away. We chose it because of the spa, and that did not disappoint. The room was beyond what I imagined. I liked the separate tub/shower, and the tv in the bathroom. We ordered room service for breakfast, and the food was scrumptious. The only negative is the front desk clerk was extremely cold and not welcoming.

Conrad IndianapolisWonderful stay

sheannah
from Brookfield, Wisconsin

Submitted on 27-09-2016

The staff was very attentive. They went above and beyond our expectations. I was traveling with a friend to a conference and just before traveling my friend hurt her ankle. After checking into our room a staff member came to our room with extra pillows to prop up my friends ankle and a bag of ice. It was like she read our mind! Wonderful experience. Excellent location too.

Conrad IndianapolisClassy Place as always

Brian G
from Rochester

Submitted on 27-09-2016

This is our second stay at the Conrad in the past year while attending friend's weddings. The hotel and staff are excellent and very attentive to our little traveling companions! The dogs love the hotel too!!

Conrad IndianapolisNot happy

100francisw
from Gary

Submitted on 28-09-2016

We had to have our bed changed upon arrival also Duvet cover had stains. Valet service said car battery was down. It started right away when we got in had no problems the rest of weekend. Went to SAM'S auto and found no issues. Was it the valet? Don't know

Conrad IndianapolisThis is what old school luxury is about

Dan B
from

Submitted on 28-09-2016

The hotel is refurbished and looks amazing in early 20th century design.
The rooms are big and very comfortable and all the amenities are great.
Hotel staff are polite and helpful and I had no issues while there.
Location is bang in the centre so could not be better.

Conrad IndianapolisAmazing Conference Site and Hotel Stay

ilona06
from Bloomington, Indiana

Submitted on 06-10-2016

We hosted a small conference here in July. Every hotel staff member we encountered was courteous, professional, and dedicated. I have had the good fortune to be able to stay here a number of times over the past ten years for business and pleasure, and it is one of my favorite hotels in Indianapolis. Room service includes a variety of delicious choices, and we have always enjoyed exceptionally clean and beautifully decorated rooms. For this trip we lunched at the Capital Grille, and the service w...
We hosted a small conference here in July. Every hotel staff member we encountered was courteous, professional, and dedicated. I have had the good fortune to be able to stay here a number of times over the past ten years for business and pleasure, and it is one of my favorite hotels in Indianapolis. Room service includes a variety of delicious choices, and we have always enjoyed exceptionally clean and beautifully decorated rooms. For this trip we lunched at the Capital Grille, and the service was attentive, and of course the food was delicious and perfectly prepared. The conference rooms are beautiful and functional, and the caterers did a tremendous job of providing deliciously prepared and enticingly presented food (see photos).
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Conrad IndianapolisA dream hotel

Colleen S
from Warren, Ohio

Submitted on 07-10-2016

We have been to downtown Indianapolis many times. I have always admired the Conrad Hotel and it has been a dream of mine to stay there. Normally we stay at the Hyatt but this time we splurged and spent a little more to stay at the Conrad. I couldn't have been more disappointed. Even the Bellman said, his words, how dead they were, absolutely nothing going on. Any requests we had Took quite a long time. In fact, way too long. Upon check-in, our card would not work in the elevator to bring us to t...
We have been to downtown Indianapolis many times. I have always admired the Conrad Hotel and it has been a dream of mine to stay there. Normally we stay at the Hyatt but this time we splurged and spent a little more to stay at the Conrad. I couldn't have been more disappointed. Even the Bellman said, his words, how dead they were, absolutely nothing going on. Any requests we had Took quite a long time. In fact, way too long. Upon check-in, our card would not work in the elevator to bring us to the 15th floor. Our room was nice and when we got into the room, wanted to get some ice for the ice bucket. There was no liner, so we called down to the desk to ask for one, and they never did bring one. I ended up going down to the front desk myself and got my own. I asked three different people, one of them being the lady at the front desk, none of them seem to know where exactly the ice machine was located. We ordered room service twice and it took at least 45 minutes each time, one of them being just a pot of coffee. No doubt, that will be my first and last trip to the Conrad. I will always stay at the Hyatt, it's about $150 less a night and the service is about 150% better!
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Conrad IndianapolisLuxury & Convenience

Bwells11
from

Submitted on 07-10-2016

Amazing hotel--the soft water, the tiled shower and separate Jacuzzi/tub, Tastings is connected to the hotel (very convenient!), and about anything you want to eat is within walking distance. The zoo is also an easy, nice walk. We absolutely loved it!

Conrad IndianapolisBe careful what room you get!

steve r
from southlake

Submitted on 08-10-2016

Great location; good service and restaurant. Make absolutely to check room as the one next to elevator will make you feel like you're living on a space ship! Bring ear plugs just in case you get a room next to elevator.

Conrad IndianapolisAlways a great stay

rebeccaklies
from Chicago, Illinois

Submitted on 11-10-2016

I was staying at this property every month for my position at my company. All the employees were great but Demetrius, the daytime valet, was truly a gem for this hotel. He would always have my car ready in the morning, remember my name, my son's name, etc. It was what really makes a luxury hotel experience a standout. Thank you Demetrius! I will miss seeing you!

Conrad IndianapolisA great property in the heart of downtown.

Joshua M
from

Submitted on 13-10-2016

The Conrad is a very nice property. The room was large and well furnished. There was great shower pressure in my room and there were two shower heads on an adjustable arm. It was one of the better hotel showers I've ever used.

Conrad IndianapolisLong stay

I1624AHpeterk
from Phoenix, Arizona

Submitted on 13-10-2016

I stayed over a month at the Conrad Hotel in Indianapolis, it's often tough being away from family for so long, but the accomidations, service and location made it very enjoyable. Plenty to do, and great local atmospher made the trip easy.

Conrad IndianapolisBrief but Excellent stay

Mphilpot
from Jackson, Tennessee

Submitted on 13-10-2016

From the front door to my room I had an outstanding experience. Very friendly and helpful staff. They seem genuinely appreciative that I was staying there. They check in process was very efficient and quick. They offered water--room temperature or chilled. Asked if I had any special requests. Thanked me for staying there. I also had to use the Concierge service and Lee was a Star! She assisted me greatly and acted if it was "no big deal." She kept me from being late to an important dinner meeti...
From the front door to my room I had an outstanding experience. Very friendly and helpful staff. They seem genuinely appreciative that I was staying there. They check in process was very efficient and quick. They offered water--room temperature or chilled. Asked if I had any special requests. Thanked me for staying there. I also had to use the Concierge service and Lee was a Star! She assisted me greatly and acted if it was "no big deal." She kept me from being late to an important dinner meeting.
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Conrad IndianapolisConrad

RPCV8890
from Charlotte, North Carolina

Submitted on 15-10-2016

Excellent Hotel located in the heart of Indianapolis. Easy walk to museums, Lucas Stadium and other cultural experiences. The hotel is also connected through walk-ways to the Mall and other restaurants and destinations, this would be extremely useful during bad weather conditions. Had a great month long stay and was always welcomed back by the hotel staff.

Conrad Indianapolisbeautiful hotel

Jennifer G
from

Submitted on 15-10-2016

I've wanted to stay at the Conrad since it opened, and I finally got the opportunity. The lobby is spectacular, and the people couldn't have been friendlier. The elevators move at warp speed, although I had issues at times with my card and an uncooperative security box. I stayed on the 18th floor and had an absolutely gorgeous view of the Capitol (which is stunning at night). The rooms were a little small, have only one chair (an office chair that isn't too comfortable), and I could have use...
I've wanted to stay at the Conrad since it opened, and I finally got the opportunity. The lobby is spectacular, and the people couldn't have been friendlier. The elevators move at warp speed, although I had issues at times with my card and an uncooperative security box. I stayed on the 18th floor and had an absolutely gorgeous view of the Capitol (which is stunning at night). The rooms were a little small, have only one chair (an office chair that isn't too comfortable), and I could have used a step stool to get into the bed, but those inconveniences were worth it just for the bathroom. Separate soaking tub. Shower with rain shower heads, soft water and really nice toiletries.
They serve free coffee in the mornings, and breakfast at the Capital Grille is something I'm very eager to do again. And a visit to Tastings is a must that I'm also looking forward to doing again. I'm very happy to have stayed for a few days to really enjoy the experience. The Conrad is close to everything, so we never even used the car because we could walk everywhere. Everybody needs to experience the Conrad Indianapolis.
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We wanted a quick getaway of fine food and pampering, and The Conrad Indy delivered! From the moment Ms. Amy Ambs checked us in, she became our go-to person for utterly amazing service -- she's one of the most remarkable people in the hospitality industry. Lee Ann is also a fantastic concierge, and gave us several tips for thoroughly enjoying our visit to Indy. We enjoyed the Capital Grille for breakfast and dinner (see my separate review), and a First Friday treat at the Long-Short Gallery (ano...
We wanted a quick getaway of fine food and pampering, and The Conrad Indy delivered! From the moment Ms. Amy Ambs checked us in, she became our go-to person for utterly amazing service -- she's one of the most remarkable people in the hospitality industry. Lee Ann is also a fantastic concierge, and gave us several tips for thoroughly enjoying our visit to Indy. We enjoyed the Capital Grille for breakfast and dinner (see my separate review), and a First Friday treat at the Long-Short Gallery (another separate review).
Although I've also stayed at the JW, and actually had a reservation elsewhere, I wanted to try the #1 Luxury Hotel in Indy. This will now be our no-planning getaway.
Tips:
1 - Corner rooms are well worth the price
2 - Best views are on the 18th floor
3 - Book the Aveda salon & spa when you book the room
4 - The pool doubles as the spa waiting area, and is completely decked out for total relaxation - don't forget your suit
5 - This hotel is full of perks - use them! (Pillow menu, turn down service, wine-tasting bar, art gallery ... the luxury is abundant.)
Thank you!
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Conrad IndianapolisFantastic time

Harvey C
from Cincinnati, Ohio

Submitted on 17-10-2016

The hotel is still new and lovely in a great sense of repair. The front desk staff, bell personnel, valets and room service all made our stay very special. I cannot speak to amenities outside of our room as we did not use any. The hotel is wonderfully situated an see rode bikes in the Cultural and then Monan trails. The hotel stored the bikes in the baggage room. We were extremely happy with this stay and will return.

Conrad IndianapolisOutstanding Customer Service!

Traveler88-KE
from Dayton, Ohio

Submitted on 17-10-2016

My girlfriend wanted to take me away for my birthday weekend and she chose The Conrad. Having spent over a decade in the hospitality industry, both domestically and internationally, I appreciate solid customer service and don't take it for granted. However on this occasion, everything went right from the moment we pulled up out front. The valet parked the car with a smile and professionalism. The front desk service was quite amazing. There was an art exhibit on display with a sign about the Long...
My girlfriend wanted to take me away for my birthday weekend and she chose The Conrad. Having spent over a decade in the hospitality industry, both domestically and internationally, I appreciate solid customer service and don't take it for granted. However on this occasion, everything went right from the moment we pulled up out front. The valet parked the car with a smile and professionalism. The front desk service was quite amazing. There was an art exhibit on display with a sign about the Long Sharp Gallery. I inquired about the art exhibit and thought they might have a tidbit of info and direct us to the gallery. Amy at the front desk not only told us where the gallery is located (it's within the hotel just down a hall and around the corner) but she also had a great deal of interesting background information about the subject and the history. It was at that point that I realized The Conrad was clearly a step above the competition and they were genuinely focused on providing a great customer experience.
As we checked in we were a bit tired from our drive and Amy had a great recommendation for dinner. The Capital Grille is located adjacent to the hotel and we could simply walk right over which was perfect. The food was plentiful and delicious (the breakfast is not to be missed!)
Lee is a Concierge extraordinaire and secured a reservation the next evening for us at St. Elmo, a landmark steakhouse that should be on everyone's itinerary.
My only regret is that we didn't stay longer. We will definitely be back! Thank you Amy & Lee!!
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Conrad IndianapolisNot as nice as I remembered!

44janellb
from Bainbridge Island, Washington

Submitted on 19-10-2016

Pretty non-description decor - almost looked dated. When we checked in at 6:30p the 18th floor hallway was full of piles of dirty linens outside rooms. The bath shower had excessive mold in corners and water leaked through the bittom of the shower door onto the floor. Certainly not the level of "luxury" that was expected - but easy to fix. Staff were great and always responsive. For the price point, Internet should be free! Not just the low band-width offered as complimentary.

The property is located near everything that you would like to see and do in downtown Indianapolis. The 1 King 1 Bedroom Corner Suite provided a nice upgrade over the standard room. Room service from the Capital Grill was prompt and the Belgium Waffle qualifies as "Best Ever." The chocolate covered strawberries were to die for.
The hotel is not shy about offering room upgrades at additional costs. Some may be offended, but I was flattered to be offered the $3,500 Presidential Suite.
Since you ar...
The property is located near everything that you would like to see and do in downtown Indianapolis. The 1 King 1 Bedroom Corner Suite provided a nice upgrade over the standard room. Room service from the Capital Grill was prompt and the Belgium Waffle qualifies as "Best Ever." The chocolate covered strawberries were to die for.
The hotel is not shy about offering room upgrades at additional costs. Some may be offended, but I was flattered to be offered the $3,500 Presidential Suite.
Since you are staying in a downtown hotel, you need to understand that the hotel is near the intersections of two busy streets and you will hear traffic noise, even on the fourteenth floor.
This was the perfect property to celebrate an anniversary with someone very special to me. I cannot wait to return.
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Conrad IndianapolisAlways love this place

Travelsunwinelove
from Indiana

Submitted on 25-10-2016

We stay here as much as possible when in town. Usually 2-3 times a year. Staff is always helpful and professional. Rooms are so comfortable and clean. Great location. Room service is always able average and valet is prompt.

Conrad IndianapolisExcellent Experience!

Andrew W
from Louisville, Kentucky

Submitted on 26-10-2016

For our anniversary, my wife and I spent the weekend st the Conrad and couldn't have had a better experience. We checked in and an hour later had couples massages at Evan Todd Spa. Afterwards we had a nice casual dinner at Tastings. The next night was even better with a super dinner at St. Elmo's. Love downtown Indy and the Conrad was fabulous. We will definitely go back!

Conrad IndianapolisF.A.B.U.L.O.U.S!!!

Kasey E
from

Submitted on 29-10-2016

I just have to say that although we had been to the Evan Todd Salon and Spa before- this time around staying with the Conrad made it so much more enjoyable. First off, the staff: THE STAFF! Remarkable! Everyone we interacted with always had a smile and friendly hello. They were all so professional and made us feel very welcome. The rooms are beautiful and have that new/old school feel to them. Bathrooms are up to date and comfortable- tub was big enough to enjoy a glass of wine and kick back for...
I just have to say that although we had been to the Evan Todd Salon and Spa before- this time around staying with the Conrad made it so much more enjoyable. First off, the staff: THE STAFF! Remarkable! Everyone we interacted with always had a smile and friendly hello. They were all so professional and made us feel very welcome. The rooms are beautiful and have that new/old school feel to them. Bathrooms are up to date and comfortable- tub was big enough to enjoy a glass of wine and kick back for the two of us. The amenities this hotel provides like the jacuzzi and pool are top notch! I really enjoyed a relaxing and special 30th birthday weekend with you all. We will be back!
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Conrad IndianapolisExcellent Service in a Beautiful Setting

Travelot36
from New Providence, New Jersey

Submitted on 01-11-2016

What a wonderful place to unwind after a hectic week, celebrate a special event, or prepare for an important business meeting!
The front desk staff is extraordinary, the rooms are lovely, the amenities are top notch, and the location is fabulous.

Conrad IndianapolisNational FFA Convention

hendema
from Augusta, Georgia

Submitted on 01-11-2016

This hotel was absolutely perfect and on key with every small detail. From the wonderful fragrance in the hallways to the comforters on the bed every thing was absolutely perfect. The staff was always helpful and very professional.

Conrad IndianapolisGreat hotel

willies187
from Indianapolis, Indiana

Submitted on 01-11-2016

Let me just start out by saying WOW!!! The hotel itself is amazing. From the lobby to the rooms and the spa first class all the way. The staff at the hotel was extremely nice and helpful at every turn.

Conrad IndianapolisOnly one big flaw

Mrfiz
from Virginia Beach, Virginia

Submitted on 01-11-2016

I was given a terrific game day only offer of $139 for one night's stay. I would like to rate the hotel 5 stars but I can't because of one big flaw.
Check in was efficient and professional. The lobby was beautiful. Everyone from the valet to the front desk was very pleasant.
The room was clean and inviting. I especially thought the TV, phone and the lighted vanity mirror in the bath were nice touches. The larger than average motel TV was appreciated.
I loved the shower with its dual shower...
I was given a terrific game day only offer of $139 for one night's stay. I would like to rate the hotel 5 stars but I can't because of one big flaw.
Check in was efficient and professional. The lobby was beautiful. Everyone from the valet to the front desk was very pleasant.
The room was clean and inviting. I especially thought the TV, phone and the lighted vanity mirror in the bath were nice touches. The larger than average motel TV was appreciated.
I loved the shower with its dual shower heads.
So, why doesn't The Conrad rate more than an average. Because the bed was so soft it gave me one of the worst backaches I have ever had. I awoke after just 3 hours sleep I could barely stand up. I took two Aleves and a hot shower. At 2 AM I called down to the front desk and said I was checking out. I knew I would not be able to sleep so I decided to start my trip home.
Sorry, Conrad, that is also the reason I will not be staying there again.
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Conrad IndianapolisGreat place!

vservies
from Crawfordsville, Indiana

Submitted on 01-11-2016

Husband and I have stayed at the Conrad in downtown Indianapolis twice. We only traveled 50 miles, but the stays were to celebrate special occasions. The rooms were
Lovely and the staff was gracious. Both times we were pampered in the spa and enjoyed a great room service breakfast.

Conrad IndianapolisStay at The JW

MsNoel
from Kuwait City, Kuwait

Submitted on 03-11-2016

This is my second stay in Indianapolis. The first time I stayed at the JW Indianapolis. I don't like to stay at the same Hotel so I tried the Conrad due to its reviews. Unfortunately, I was not impressed. First off all; I reserved a superior room and it was average. The robes were shabby- the loops were busted. The bed was comfortable but the room could stand to be updated. The bathroom was nice but some of the boxes that were supposed to have amenities in it were empty. The turn down service co...
This is my second stay in Indianapolis. The first time I stayed at the JW Indianapolis. I don't like to stay at the same Hotel so I tried the Conrad due to its reviews. Unfortunately, I was not impressed. First off all; I reserved a superior room and it was average. The robes were shabby- the loops were busted. The bed was comfortable but the room could stand to be updated. The bathroom was nice but some of the boxes that were supposed to have amenities in it were empty. The turn down service consisted of chocolates and ice..no freshening or even turning down of the bed- turn down service? I was told I had a great view but the view was nice if you looked to the right-straight ahead consisted of rooftops. On our last day, we had to wait for our vehicle- they thought they parked it on the street so we walked around the corner-turns out it was in the garage.
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Conrad IndianapolisDisapointed

desireeg972
from Pgh

Submitted on 06-11-2016

With this level of hotel I was expecting better service and cleaner room. I stayed 7 nights and the sheets were never changed, the room service dinner was brought up on a plastic breakfast tray completely uncovered, gross, the room was only vacuumed one time in seven days, I paid for turn down service and only received it 4 of the 7 nights.

Conrad IndianapolisGreat stay

Carol E
from Concord, California

Submitted on 06-11-2016

This is a beautiful property. The staff could not have been more helpful and friendly. They have great coffee in the lobby and newspapers every morning. The location is perfect. The only difficulty I had was with using the free Wi-Fi and that could've been my fault. All in all it was great stay and we will be back

Conrad IndianapolisTraditional luxury in a fantastic location

Christopher H
from Columbus, Ohio

Submitted on 07-11-2016

I recently had the opportunity to stay at the Conrad during a recent wedding. The first night we were in a different Hilton property (the Garden Inn) and while it was nice since we had a suite, it doesn't hold a candle to the Conrad. Immediately, you'll notice the superior location, only a minute walk from many restaurants and bars and the central circle. The lobby is beautiful, and while this is not a large hotel, compared to say the JW Marriott, it has a grand yet intimate feel. The front desk...
I recently had the opportunity to stay at the Conrad during a recent wedding. The first night we were in a different Hilton property (the Garden Inn) and while it was nice since we had a suite, it doesn't hold a candle to the Conrad. Immediately, you'll notice the superior location, only a minute walk from many restaurants and bars and the central circle. The lobby is beautiful, and while this is not a large hotel, compared to say the JW Marriott, it has a grand yet intimate feel. The front desk staff was welcoming and immediately recognized Diamond status with Hilton. I was upgraded to the corner king suite, which is a spacious room with a separate living area separated by real hallways, not just flimsy doors. The room also has 1.5 bathrooms, with TVs in each, and excellent toiletries. The bed was very comfortable, and even on the 7th floor, there were some views, although this would be much better on the higher floors. The main living area had a great desk with great connectivity to catch up on work and a large TV, comfortable chairs and a nice sized sofa.
I did not get a chance to use my breakfast vouchers for the Capital Grille, although I've heard nothing but great things. I did get a chance to pop into their wine bar for a few drinks and the service was knowledgable and attentive, and for a five-star hotel, drinks were reasonably priced. Fantastic wine collection.
All in all, this is a fantastic bastion of luxury among a very saturated hotel market. For prices that run similar to other, lower-end hotels in the area, even within the same chain, it's a no brainer to book the Conrad.
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Conrad IndianapolisOur Anniversary Getaway

nmcastellano
from Indianapolis, Indiana

Submitted on 07-11-2016

What an amazing experience we had the Conrad over the weekend! From drinks at Tastings to breakfast at The Capital Grille to our room, all perfect. Amy at the front desk was so helpfu and greeted us with a smile at check in and out. What a great person to have working your front desk!

Conrad IndianapolisNew Downtown Favorite

Norman K
from

Submitted on 11-11-2016

This hotel is a gem. I was very impressed with the level of service I experienced from each member of the Conrad team.
The hotel is in a great location. Located across the street from the mall and within a couple blocks of many great dining/drinking spots.

Conrad IndianapolisMy Favorite Place in Indy

LorieRobertson
from Portage, Indiana

Submitted on 14-11-2016

I have stayed at The Conrad on several occasions and I have never been disappointed. The rooms are great, the service is outstanding. The people are friendly and extremely helpful. The Capitol Grill has some of the best food I have ever eaten. The service is exactly what you would expect from a fine dining restaurant. Tastings Wine Bar is fun and relaxing. All in all at The Conrad details are everything. And they do details very well.

Conrad IndianapolisExcellent customer service!

273denysep
from Chicago

Submitted on 15-11-2016

Great location in Indy! Superb beds, great showers and staff that went above and beyond! The Capital Grill that was attached was wonderful for an upscale breakfast and evening cocktails. Also, great wine bar was attached and had really fun atmosphere!

Conrad IndianapolisFirst Indy Stay

Elaine C
from Boston, Massachusetts

Submitted on 18-11-2016

Conrad Hotel is centrally located in downtown Indianapolis. A 15 minute ride from the airport. Short walk to museums, Lucas Oil sport arena, goverment buildings, monument and many fine restaurants. Helpful conciege servce, lovely pool area, and large rooms. Enjoyable experience and ample room for comfort with sofa, desk area and wonderful bedding.

Conrad IndianapolisFantastic Downtown Indy Option

FourStarSplash
from Algonquin, Illinois

Submitted on 19-11-2016

Great newer hotel in downtown Indy. Attentive service. Well designed.
Hotel location is ideal - convenient to all downtown locations- Lucas Oil Stadium, Bankers Life Field House, Convention Center, Monument Circle.
Adjacent to Circle Center Mall with many restaurant options, walkway on 2nd floor through the Indy Arts garden provides convenient access in all weather.
Rooms are luxurious with higher end finishes. Large bathroom with separate shower and tub. Very comfortable and quiet room.
W...
Great newer hotel in downtown Indy. Attentive service. Well designed.
Hotel location is ideal - convenient to all downtown locations- Lucas Oil Stadium, Bankers Life Field House, Convention Center, Monument Circle.
Adjacent to Circle Center Mall with many restaurant options, walkway on 2nd floor through the Indy Arts garden provides convenient access in all weather.
Rooms are luxurious with higher end finishes. Large bathroom with separate shower and tub. Very comfortable and quiet room.
Will stay again.
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Conrad IndianapolisIndy Visit

davonr843
from Chicago, United States

Submitted on 19-11-2016

The Conrad is a luxurious hotel with wonderful service. It's in a great location downtown which made it easy to get to meetings, food, and entertainment. I enjoyed my stay and will definitely stay there again.

Conrad IndianapolisWeekend Escape with My Husband

elizabethbO3330GL
from Indianapolis, United States

Submitted on 22-11-2016

Although we live in the Indianapolis area, we enjoy spending weekends in downtown Indianapolis to take advantage of the Pacers, Colts, Symphony and great dining. Our preferred hotel for these special weekends is always the Conrad. The size, personal attention, cleanliness, bright and airy environment are just the style we like!

Conrad IndianapolisGreat hotel with not so great bathroom cleanliness.

mrsmommy83
from

Submitted on 22-11-2016

Hotel is located in the center of Indy. There is a Fitness Center, a Spa and the bed was oh so comfortable. It was convenient that the hotel is connected to the mall so we did not have to walk out in the cold. Also is very close to Lucas Oil Stadium. My one and only complaint is that the shower stall was GROSS and of course I didn't realize it until my morning shower routine. The shower needed a good bleaching as there was dust and orange and bluish sludge built up in the corners of stall a...
Hotel is located in the center of Indy. There is a Fitness Center, a Spa and the bed was oh so comfortable. It was convenient that the hotel is connected to the mall so we did not have to walk out in the cold. Also is very close to Lucas Oil Stadium. My one and only complaint is that the shower stall was GROSS and of course I didn't realize it until my morning shower routine. The shower needed a good bleaching as there was dust and orange and bluish sludge built up in the corners of stall as well as a film. Shower shoes were totally needed. This did not match up to the rest of our room as our room was very nice with a comfortable clean bed. Bathroom cleanliness is a big deal to me though so if it is to you also I may peek into the shower stall upon arrival so that you can switch rooms if this is an issue.
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Conrad IndianapolisBeautiful hotel, great staff

Michele B
from Carbondale, Illinois

Submitted on 23-11-2016

My husband and I stayed here for our mini-honeymoon. I absolutely love old historic hotels and the Conrad exceeded my expectations. We were greeted by the lobby attendant Gary who also surprised us with champagne and a gift from the hotel since it was our honeymoon. The only issue we had was minor that we had to re-request different pillows for the room. We would definitely stay again.

Conrad IndianapolisGreat night stay

915jeffreyh
from Grosse Pointe Woods, United States

Submitted on 23-11-2016

Had a great stay with my wife and dog. When we checked in we were given s bandana for our dog and welcomed with waters and great service. We were able to walk home from the colts game and it was close enough to the capital building that we could walk our dog to the tahrow a ball for her.

Conrad IndianapolisVery nice stay

mikeyg4122
from Fort Wayne, Indiana

Submitted on 24-11-2016

The hotel is very nice and conveniently located downtown within walking distance to many attractions. The staff was very nice and the room was very clean and made us feel at home. I would recommend this hotel highly.

Conrad IndianapolisStill Indys Best

LumpyVt
from Vermont

Submitted on 25-11-2016

The Conrad remains the best top end choice in the downtown core. I would not stay anywhere else. The people are the key. Service is always on point, friendly and informed. One trick for newcomers is to ask for a room that isnt too close to the railroad that runs through town. The Capital Grille is independent of the hotel, and their quality doesn't match the rest of the property. I had a $17 cheeseburger that was inedible. First time ever that I've had a bad meal there. I'll chalk it up to a b...
The Conrad remains the best top end choice in the downtown core. I would not stay anywhere else. The people are the key. Service is always on point, friendly and informed. One trick for newcomers is to ask for a room that isnt too close to the railroad that runs through town. The Capital Grille is independent of the hotel, and their quality doesn't match the rest of the property. I had a $17 cheeseburger that was inedible. First time ever that I've had a bad meal there. I'll chalk it up to a bad Monday night.
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Conrad IndianapolisNice ambience and central location

pvajith
from Hyderabad

Submitted on 26-11-2016

The location and ambience is very good. I would rate the restaurant and service of the supporting staff to give this a "very good rating". Rooms are good, but not among the top in this price range (when compared to other places in the US). Perhaps you pay more for the name of this hotel. I was on a business travel and stayed here for 11 days. I absolutely loved the restaurant and the charm of the supporting staff. However I also had a bitter experience when it came to billing. They charged me 4...
The location and ambience is very good. I would rate the restaurant and service of the supporting staff to give this a "very good rating". Rooms are good, but not among the top in this price range (when compared to other places in the US). Perhaps you pay more for the name of this hotel. I was on a business travel and stayed here for 11 days. I absolutely loved the restaurant and the charm of the supporting staff. However I also had a bitter experience when it came to billing. They charged me 43 dollars for valet parking, although I did not avail this. I was in a hurry at the time of check out and missed to see. I did not get any response from the hotel despite calling once and writing at least three times. This surely tells me their attitude and how much they care to attend to customer complaints. I also asked for a duplicate bill, but still waiting for a response (its been two weeks now). My advice therefore for the potential customers is to verify the bill at check out very carefully, especially if you are from a different time zone.
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Conrad IndianapolisDowntown Luxury

Robert E. F
from Indianapolis, Indiana

Submitted on 30-11-2016

Excellent location in Downtown close to many amenities and activities. The room was plush, quiet and comfortable. The Spa and Fitness facility are a must! Great choice for a weekend getaway or winding down after taking care of business. Great staff!

Conrad IndianapolisExcellent option for downtown Indy

Fred P
from Auburn, Indiana

Submitted on 01-12-2016

One of our favorite places to stay when spending time over night in Indianapolis. With regards to attractions and eateries, the Conrad is .2-.4 mile walk away from anything we enjoy on our long weekends there.
We have enjoyed several stays and will continue to use this simple elegance exclusively in the future downtown.
Our last stay had two unexpected events. The bathroom scale was in need of batteries (my wife is on a medication that requires her daily weight monitoring), and the room teleph...
One of our favorite places to stay when spending time over night in Indianapolis. With regards to attractions and eateries, the Conrad is .2-.4 mile walk away from anything we enjoy on our long weekends there.
We have enjoyed several stays and will continue to use this simple elegance exclusively in the future downtown.
Our last stay had two unexpected events. The bathroom scale was in need of batteries (my wife is on a medication that requires her daily weight monitoring), and the room telephone was inoperable. Understandable as things do occur; however, after reporting the issue to the front desk no resolution took place before checkout. Every detail all the time or small detail will become big ones.
Hats off to the Concierge, Valet, Bellmen--always most excellent!
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