"Disappointed with the lack of communication"

Had a phone call out the blue telling me they were phoning me to book a pre op appointment, however have not received a letter with no warning. Secretary advised letter awaiting consultant signature, not good in my opinion. Think I annoyed the secretary. The secretary said it's up to you if you have it. it's my health at stake here of course a letter or phone call from them would of helped.

Responses

Thank you for writing in. I’m sorry to hear about the poor service you received and also the inappropriate response you received from the secretary when you raised your concern. If you’d like to discuss this further, I’d be happy for you to get in touch with me directly – you can telephone me on 0115 969 1169 ext 59679.

Kind regards,

Marie Duffin-Mills

Matron, Urology

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