FAQ

What is Citywire?

Citywire is a financial news organisation dedicated to providing no-nonsense, impartial guidance to help you make sense of your financial life.

We also do investment research, and produce magazines and events for financial professionals.

To find out more about who we are and what we do, visit the page.

Which website is right for me?

Citywire has four separate websites, with content specifically tailored towards the target audience groups, be that private investors or investment professionals.

: For private investors or those interested in general or topical important financial news of the day. It is further tailored to encourage users to take a closer look at their investments and savings and also to seek quality advice from professional financial planners.

For the growing community of financial advisers seeking to modernise and professionalise their businesses around holistic financial planning and is produced by the team behind New Model Adviser® magazine.

: For investment advisers, wealth managers and stockbrokers whose main focus is choosing the right investments for their clients. The same editorial pteam also produces the weekly Wealth Manager magazine.

: The publication and website of choice for leading investors and fund selectors, covering over 8,000 managers and around 12,500 funds internationally.

What are the benefits of registering with Citywire? (it's free, by the way!)

First of all, it's easy to do and is completely free. gives you the following benefits:

Exclusive stories every day

Daily news alerts straight to your inbox

Portfolio tool to track the value of your fund and share investments or test out a fantasy portfolio

Watchlist email alerts to keep tabs on the funds and shares you care about, and also allows you to follow be notified of comments on articles - works seamlessly with our Portfolio tool too

How do I register?

How can I subscribe to Citywire?

There are several ways to subscribe, and they're all free. to find out how to get alerts via email, RSS, Twitter, and more.

There's also a mobile version of the website at which contains the latest news.

My account

Can I set up a portfolio on Citywire?

Even better than that - you can set up as many as six! So you could, for example, track the value of your real pension portfolio in one and a 'fantasy' portfolio in another. Every account is automatically set up with a blank portfolio.

Using the , you can enter details of the funds and shares (including investment trusts) you own and get updates on their value.

You can also add portfolio holdings to your , which sends out an email alert when we write about the investments you're interested in.

Help! I've forgotten my username/password

No problem. , which will be emailed straight away to your registered email address.

If you're still having problems locating your account, please email support@citywire.co.uk including any relevant details to help us locate your account.

You can also contact our customer support team during office hours on 020 7840 5100.

How can I change my email preferences or unsubscribe from news alerts?

Each email newsletter we send out contains an unsubscribe link at the bottom. Simply click on the link to remove your address from our distribution lists.

How can I change my registered email address and update my personal details?

Access the in the My Account section to change the email address we have registered for you as well as any other changes. Click update to confirm any changes.

Technical problems

Why don't the links in my news alerts work?

It could be that your email service is not 'wrapping' the links we include in our newsletters, thus splitting the link on to two separate lines. Depending on which email program you are using, you should have an option to accept 'wrapping'.

I'm receiving more than one copy of the daily news alerts. How can I unsubscribe from duplicates?

This is because we hold more than one account or email address for you. Each email newsletter we send out contains an unsubscribe link at the bottom of it, so you should click on the email that goes to the address you want removing from our distribution list.

I'm having problems signing in to the website. Can you help?

Many web browsers use a technique called caching to speed things up - rather than downloading a new copy of a website every time you visit it, certain elements are stored locally on your computer.

You can often resolve these issues by forcing your browser to download a fresh copy by holding the Shift key while clicking the Reload button (usually to one side of the address bar at the top).

If that doesn't work, try these steps (note - there are many different versions of all these browsers and wording may not be exactly as it is here! Your mileage may vary):

You can also contact our customer support team during office hours on 020 7840 5100.

How do I enable cookies on my browser?

Cookies are geek-speak for files stored on your computer that help websites like Citywire identify you - it's nothing sinister, and almost all websites use them. Without cookies, it's not possible to sign in.

You can also contact our customer support team during office hours on 020 7840 5100.

I am having trouble watching videos on the Citywire website. What should I do?

Currently our videos require you to have the latest version of Flash installed - (it's free).

If you're stuck behind a corporate firewall you may be out of luck - sorry. Most of our videos have a download link above them, which may enable you to bypass restrictions.

Commenting

Comments on stories are right at the heart of the New Model Adviser community. It's your space, so please do dive in and make it your own.

You need to be and to post comments on the site. If you're already registered with us, then the first time you post a comment we'll ask you to choose the name you want displayed next to it.

How do I pick a display name?

When you first post a comment you’ll be asked to pick a name which other users will see against your posts. The choice of name is up to you, but it needs to be unique – and decent of course! Please also take care not to impersonate others.

However, it doesn't need to be the same as your username/email that you sign into the site with.

Can I post anonymously?

There are often good reasons you might need to post anonymously - perhaps you're a whistleblower within a company or government body and you value your career, or maybe you've been the victim of a scam and want to alert others without identifying yourself.

With that in mind, if you need to post anonymously click the option labelled I need to post 'off the record'. Bear in mind that we can still see who you are, even if your fellow users can't! (Of course, that information stays with us - not just because it's data protection law, but because we're not evil.)

Please don't abuse the facility. We reserve the right to remove any post without notice, especially if it violates our .

Comments are for private use only and not for commercial use. Users are responsible for ensuring that any information or views expressed do not breach copyright, are not libellous or offensive and do not constitute infringement of insider dealing regulations or confidentiality agreements.

We hate spam as much as you do. Please don't . See our for further information.

How can I report spam or abuse?

Each comment has a 'Report this' button next to it. If you think a moderator needs to step in, click it.

Where will my comments be seen?

Any Citywire user will be able to read your comments, whether logged in or not. We reserve the right to re-publish comments in our magazine publications or in promotional material. Any anonymous posts will remain anonymous in any re-publishing of comments.

How does Citywire moderate comments on articles?

Citywire reserves the right delete comments if they are deemed to break our .

I'm still stuck!

I've searched the FAQ but not found an answer, what do I do now?

Simple, just email us at support@citywire.co.uk or telephone us during office hours on 020 7840 5100 and we'll do our best to help you out.

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