Experience

Strategic indicator: Percent of Satisfied Customers

Goal: Engage the public and provide a quality customer experience

BART is working to improve customer satisfaction. Our research indicates that overcrowding is a top customer concern. To address this issue, we are creating more standing room by removing seats on the existing fleet and bringing on new train cars to allow us to run additional service during peak periods. Our long-term target is to increase the share of those who are very and somewhat satisfied to 85 percent.