Keep all your software up to date, including your operating system, browser, etc. Regardless of what operating system you use (e.g., Windows, Mac, etc.) you should keep it up-to-date. It’s helpful to configure your operating system to automatically install new updates as they are issued by the manufacturer. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

Only download and install software from reputable websites. Avoid installing software received as email attachments from unknown sources.

Only download mobile applications from an authorized provider. This is true for Sun Life Financial applications, which should be installed directly from a Sun Life Financial website or from an authorized provider, such as Google Play Store, BlackBerry App World or Apple’s App Store. There is no way of knowing what information will be gathered from an unauthorized application or where it will be sent.

For your security, you will not be able tosign in to our secure websites if your browser does not support a minimum of 128-bit encryption. For improved security, performance and support, we recommend that you use the latest browser version with all of the applicable security patches installed.

To ensure you are using latest browser version available, you can follow the applicable link below:

Anti-virus software can help protect your computer from malicious software (malware such as viruses). Malware is the term used to describe any software that has a malicious intent including: disrupting computer operations and stealing information. There are many ways malware can infect your computer including: clicking on links, clicking on images, downloading files (e.g., music) and opening email attachments. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

Anti-spyware software can help protect your computer from spyware which is a form of malware specifically designed to collect or track personal information. There are many ways spyware can infect your computer including: clicking on links, clicking on images, downloading files (e.g., music) and opening email attachments. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

When your computer is connected to the internet it is vulnerable to attack. Help protect your computer by using a personal firewall which can serve as a barrier against attacks. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

Regardless of what operating system you use (e.g., Windows, Mac, etc.) you should keep it up to date. It’s helpful to configure your operating system to automatically install new updates as they are issued by the manufacturer. To learn more, visit your manufacturer’s support site, e.g., Microsoft support, Mac support.

You should download mobile applications from an authorized provider. This is true for Sun Life Financial applications, which should be installed directly from a Sun Life Financial website or from an authorized provider, such as Google Play Store, BlackBerry App World or Apple’s App Store There is no way of knowing what information will be gathered from an unauthorized application or where it will be sent.

To report a suspicious email, website or phone call that you believe is using a Sun Life Financial brand, logo or corporate name inappropriately (or any confusingly similar brand, logo or corporate name), please contact us and provide as many details as you can, including your country of residence. You should also contact your local police.