In preparation for the 2018 Customer Expo, which ran from October 24th to the 26th at the Nashville Airport Marriott in Nashville, Tennessee, Loyalty360 spoke with the finalists of the Loyalty360 Customer Expo Awards. At the conference, Loyalty360...Read More

THE LOYALTY PULSE SURVEY

Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?

No we have a good grasp on all of them

We would like to have more technology metrics

We would like to have more competitive benchmarks

We would like to have an understanding of technologies from an objective entity

We would like to have a shared terminology that could help us better understand the industry