Design Thinking for Employee Experience

Design Thinking is the latest human-centred approach to innovation that integrates the needs of people, the possibilities of technology and requirements for business success. As technology evolves at lightning speed and the economic environment grows more volatile, this methodology has been cited as a vital tool to develop HR solutions that support engagement, boost performance and drive innovation.

In fact, companies where HR reports the highest levels of value are five times more likely to be using Design Thinking and the approach has already been adopted by global brands including Australia and New Zealand Banking Group, General Electric and Ford Motor Company to develop innovative, human resources solutions.

In this full-day interactive workshop we will explore how Design Thinking can be used to develop impactful employee experience in a live challenge, examining how to improve on boarding to ensure new hirers thrive from the get-go.

Together, we will:

Examine global best practice and understand the business case for using Design Thinking to develop people processes

Learn how to use the five stages of the Design Thinking process to generate, develop and assess innovative people solutions to improve the employee experience at your own organisation

Develop core soft skills for effective collaboration, including empathy and communication in a live challenge

Develop a nimble, growth mindset, helping you navigate change and think more dynamically, both individually and as a team

Who is this for?

Biography

As founder of Habit, Flick Hardingham works with organizations to supercharge their people power through cutting-edge employee experience and training.

Acting as rocket fuel for business success, Habit’s action-orientated programmes and consultancy grounded in human-centred design, arm organizations with the attitude, processes and culture to drive engagement, boost productivity, support radical collaboration and thrive in the innovation economy.

Past and current projects include supporting digital transformations at Barclays Bank and Accenture; Design Thinking training at the Hong Kong Institute of Human Resource Management; improving recruitment for an international members’ club; an innovative leadership programme for Deliveroo; organisational change for the UK National Health Service; and creative thinking for leading London media agencies.

Flick is also an organiser forOpenIDEO‘s London Chapter, the global movement using Design Thinking to solve tough social challenges. Her team is currently partnered with Vodafone to reinvent gratitude in the workplace.

Testimonial

“I have learned a lot about improving innovation in my workplace and I wish more people would see the need to increase creativity in everything we do. We certainly need to find new reasons to innovate, to push our creativity levels up and to motivate the teams we work with. Flick is a very effective educator and I strongly recommend you attend her sessions.”

Register

Our Flagship Workshop

brings together participants from businesses, NGOs and government to get inspired by latest Social Innovation case studies from around the world and co-create new solutions of Shared Value for Hong Kong’s future.

We live in a rapidly changing world. In face of increasing social and economic inequality fueled by a growing mistrust between different sectors, how can our government, businesses and the social impact sector reignite a collaborative spirit to create solutions for a better tomorrow?

Over this two-day immersive workshop, leaders from different sectors will gather to challenge existing assumptions about current problems, allow their minds to be opened to new solutions and be inspired by new approaches to overcome the currently entrenched social issues.

Shared Value

Shared Value is a strategy in which companies find business opportunities in solving social problems. It is a model that allows businesses to realise innovation and growth potential by treating social problems as business objectives; maximising their competitive advantage while creating value in society.
– SIE Fund, September 2013

What is in this two-day workshop?

Pioneering Social Innovation

Opened in 2012, the Good Lab is a social innovation consultancy and co-working space that has provided both a home and network for social innovators to thrive. Embracing the spirit of collaboration, we work across the sectors of government, civil society and business, connecting allies and partners to co-create a more inclusive and equal Hong Kong.

We curate bespoke inspirational training programs to empower organisations to think more innovatively through design thinking and encourage the collaboration between different sectors for social impact. Over the past 6 years, we have worked with over 50+ organisations, helping them understand societal challenges and how they can play in active part in being part of the solution.

Beyond training, we also work hand in hand with various organisations across Hong Kong to realise social innovation and change directly in their community. Our past clients and partners include Civil Service Training and Development Institute, Covestro, Google, Hong Kong Jockey Club, Hong Kong Police Force, Hong Kong Sheng Kung Hui, HSBC, J.P. Morgan, MakerBay, MTR Corporation, Tung Wah Group of Hospitals and Yan Oi Tong.

Register

“Understanding The Ageing Challenge through Design Thinking” Workshop

An interactive workshop that will provide a deeper understanding of one of the most pressing challenges in developed countries: the ageing society.

Currently, one in six of us is aged 65 or above in Hong Kong. This ratio will increase to one in three by 2040. How will this demographic shift transform the way our society functions? How can governments, civil society and businesses equip themselves for this change? Most importantly, do we see this shift as an opportunity or as a problem to solve?

In this two-day immersive workshop, you will learn from case studies how different countries are preparing themselves to this shift in their society. You will meet local social innovators and learn about their solutions to ageing. Using Design Thinking, participants will then get a chance to bring your knowledge together to design potential solutions to the challenges of our collective future.

Be inspired in our immersive workshop

Fostering Social Innovation

Opened in 2012, the Good Lab is a social innovation consultancy and co-working space that has provided both a home and network for social innovators to thrive. Embracing the spirit of collaboration, we work across the sectors of government, civil society and business, connecting allies and partners to co-create a more inclusive and equal Hong Kong.

We curate bespoke inspirational training programs to empower organisations to think more innovatively through design thinking and encourage the collaboration between different sectors for social impact. Over the past 6 years, we have worked with over 50+ organisations, helping them understand societal challenges and how they can play in active part in being part of the solution.

Beyond training, we also work hand in hand with various organisations across Hong Kong to realise social innovation and change directly in their community. Our past clients and partners include Civil Service Training and Development Institute, Covestro, Google, Hong Kong Jockey Club, Hong Kong Police Force, Hong Kong Sheng Kung Hui, HSBC, J.P. Morgan, MakerBay, MTR Corporation, Tung Wah Group of Hospitals and Yan Oi Tong.

Introduction

We are in the era of the Sharing Economy. Over the past few years, companies like Airbnb, Carshare & EatWith, have begun to fundamentally change the way people eat, sleep and travel all over of the world.

Dubbed the most ‘socially conscious’ generation, most millennials believe in maximization of resources rather than owning them outright. New ideas about sharing have emerged to challenge the traditional discourse on resource allocation, ownership and accessibility.

This new landscape has huge implications for governments and businesses alike. For example, individuals and civil society groups can now collaborate to explore more efficient methods to allocate supply with demand, and will share information much faster than any traditional communication channel. In terms of business, many disruptors have changed the outlook of entire industries by creating innovative sharing solutions to challenge current business models.

We need to rethink the way we work, and create strategies in which they can collaboratively work for mutual benefit. The sharing economy is creating a wave of change that one must be prepared for, or be at risk of being swept up in its current.

– Ada Wong, Convenor & Director of The Good Lab –

What Will I gain?

The Good Lab’s Sharing Economy Workshop will help you understand and navigate the complexities of Sharing Economy, both practically and strategically, through the study of global and local cases and meeting local entrepreneurs. You will gain:

Details

Register

Our Flagship Workshop

brings together participants from businesses, NGOs and government to get inspired by latest Social Innovation case studies from around the world and co-create new solutions of Shared Value for Hong Kong’s future.

We live in a rapidly changing world. In face of increasing social and economic inequality fueled by a growing mistrust between different sectors, how can our government, businesses and the social impact sector reignite a collaborative spirit to create solutions for a better tomorrow?

Over this two-day immersive workshop, leaders from different sectors will gather to challenge existing assumptions about current problems, allow their minds to be opened to new solutions and be inspired by new approaches to overcome the currently entrenched social issues.

Shared Value

Shared Value is a strategy in which companies find business opportunities in solving social problems. It is a model that allows businesses to realise innovation and growth potential by treating social problems as business objectives; maximising their competitive advantage while creating value in society.
– SIE Fund, September 2013

What is in this two-day workshop?

Pioneering Social Innovation

Opened in 2012, the Good Lab is a social innovation consultancy and co-working space that has provided both a home and network for social innovators to thrive. Embracing the spirit of collaboration, we work across the sectors of government, civil society and business, connecting allies and partners to co-create a more inclusive and equal Hong Kong.

We curate bespoke inspirational training programs to empower organisations to think more innovatively through design thinking and encourage the collaboration between different sectors for social impact. Over the past 6 years, we have worked with over 50+ organisations, helping them understand societal challenges and how they can play in active part in being part of the solution.

Beyond training, we also work hand in hand with various organisations across Hong Kong to realise social innovation and change directly in their community. Our past clients and partners include Civil Service Training and Development Institute, Covestro, Google, Hong Kong Jockey Club, Hong Kong Police Force, Hong Kong Sheng Kung Hui, HSBC, J.P. Morgan, MakerBay, MTR Corporation, Tung Wah Group of Hospitals and Yan Oi Tong.

Register

“Understanding The Ageing Challenge through Design Thinking” Workshop

An interactive workshop that will provide a deeper understanding of one of the most pressing challenges in developed countries: the ageing society.

Currently, one in six of us is aged 65 or above in Hong Kong. This ratio will increase to one in three by 2040. How will this demographic shift transform the way our society functions? How can governments, civil society and businesses equip themselves for this change? Most importantly, do we see this shift as an opportunity or as a problem to solve?

In this two-day immersive workshop, you will learn from case studies how different countries are preparing themselves to this shift in their society. You will meet local social innovators and learn about their solutions to ageing. Using Design Thinking, participants will then get a chance to bring your knowledge together to design potential solutions to the challenges of our collective future.

Be inspired in our immersive workshop

Fostering Social Innovation

Opened in 2012, the Good Lab is a social innovation consultancy and co-working space that has provided both a home and network for social innovators to thrive. Embracing the spirit of collaboration, we work across the sectors of government, civil society and business, connecting allies and partners to co-create a more inclusive and equal Hong Kong.

We curate bespoke inspirational training programs to empower organisations to think more innovatively through design thinking and encourage the collaboration between different sectors for social impact. Over the past 6 years, we have worked with over 50+ organisations, helping them understand societal challenges and how they can play in active part in being part of the solution.

Beyond training, we also work hand in hand with various organisations across Hong Kong to realise social innovation and change directly in their community. Our past clients and partners include Civil Service Training and Development Institute, Covestro, Google, Hong Kong Jockey Club, Hong Kong Police Force, Hong Kong Sheng Kung Hui, HSBC, J.P. Morgan, MakerBay, MTR Corporation, Tung Wah Group of Hospitals and Yan Oi Tong.

Dialogue for An Inclusive Future Workshop

will foster deeper understanding of the diverse social groups in HongKong, and is a space to discover new collaborations and partnerships.

Together we share the same aspirations for a better society. Is it possible to forge a road of respect and reciprocity through dialogue, bridging different ideas and values? What is the key to bringing diverse people together for innovation and creating a better world?
In this one-day experiential workshop, we will design a warm and interactive space for social groups to talk and find better solutions for a more inclusive and empathetic society.

Each workshop will focus on a theme. What is the opportunity for synergy and collaboration? Learn from real case examples locally and from around the world to create a more inclusive future. Please join us with an open mind!

In this one-day workshop, you will…

Pioneering Social Innovation

Opened in 2012, the Good Lab is a social innovation consultancy and co-working space that has provided both a home and network for social innovators to thrive. Embracing the spirit of collaboration, we work across the sectors of government, civil society and business, connecting allies and partners to co-create a more inclusive and equal Hong Kong.

We curate bespoke inspirational training programs to empower organisations to think more innovatively through design thinking and encourage the collaboration between different sectors for social impacts. Over the past 6 years, we have worked with over 50 organisations, helping them understand societal challenges and how they can play a key role in being part of the solution.

Beyond training, we also work hand in hand with various organisations across Hong Kong to realise social innovation in their community. Our clients and partners include Civil Service Training and Development Institute, Covestro, Hong Kong Jockey Club, Hong Kong Police Force, Hong Kong Sheng Kung Hui, HSBC, MakerBay, MTR Corporation, Tung Wah Group of Hospitals and Yan Oi Tong.

Lead Facilitators

Our next workshop will be on

Register

Please contact Alexa Li at alexa@goodlab.hk or call 3996 1934.

Our Flagship Workshop

brings together participants from businesses, NGOs and government to get inspired by latest Social Innovation case studies from around the world and co-create new solutions of Shared Value for Hong Kong’s future.

We live in a rapidly changing world. In face of increasing social and economic inequality fueled by a growing mistrust between different sectors, how can our government, businesses and the social impact sector reignite a collaborative spirit to create solutions for a better tomorrow?

Over this two-day immersive workshop, leaders from different sectors will gather to challenge existing assumptions about current problems, allow their minds to be opened to new solutions and be inspired by new approaches to overcome the currently entrenched social issues.

Shared Value

Shared Value is a strategy in which companies find business opportunities in solving social problems. It is a model that allows businesses to realise innovation and growth potential by treating social problems as business objectives; maximising their competitive advantage while creating value in society.
– SIE Fund, September 2013

What is in this two-day workshop?

Pioneering Social Innovation

Opened in 2012, the Good Lab is a social innovation consultancy and co-working space that has provided both a home and network for social innovators to thrive. Embracing the spirit of collaboration, we work across the sectors of government, civil society and business, connecting allies and partners to co-create a more inclusive and equal Hong Kong.

We curate bespoke inspirational training programs to empower organisations to think more innovatively through design thinking and encourage the collaboration between different sectors for social impact. Over the past 6 years, we have worked with over 50+ organisations, helping them understand societal challenges and how they can play in active part in being part of the solution.

Beyond training, we also work hand in hand with various organisations across Hong Kong to realise social innovation and change directly in their community. Our past clients and partners include Civil Service Training and Development Institute, Covestro, Google, Hong Kong Jockey Club, Hong Kong Police Force, Hong Kong Sheng Kung Hui, HSBC, J.P. Morgan, MakerBay, MTR Corporation, Tung Wah Group of Hospitals and Yan Oi Tong.

Introduction

We are in the era of the Sharing Economy. Over the past few years, companies like Airbnb, Carshare & EatWith, have begun to fundamentally change the way people eat, sleep and travel all over of the world.

Dubbed the most ‘socially conscious’ generation, most millennials believe in maximization of resources rather than owning them outright. New ideas about sharing have emerged to challenge the traditional discourse on resource allocation, ownership and accessibility.

This new landscape has huge implications for governments and businesses alike. For example, individuals and civil society groups can now collaborate to explore more efficient methods to allocate supply with demand, and will share information much faster than any traditional communication channel. In terms of business, many disruptors have changed the outlook of entire industries by creating innovative sharing solutions to challenge current business models.

We need to rethink the way we work, and create strategies in which they can collaboratively work for mutual benefit. The sharing economy is creating a wave of change that one must be prepared for, or be at risk of being swept up in its current.

– Ada Wong, Convenor & Director of The Good Lab –

What Will I gain?

The Good Lab’s Sharing Economy Workshop will help you understand and navigate the complexities of Sharing Economy, both practically and strategically, through the study of global and local cases and meeting local entrepreneurs. You will gain: