Larry Alton

Larry Alton is a professional blogger, writer and researcher who contributes to a number of reputable online media outlets and news sources, including Entrepreneur.com, HuffingtonPost.com and Business.com, among others. In addition to journalism, technical writing and in-depth research, he’s also active in his community and spends weekends volunteering with a local nonprofit literacy organization and rock-climbing. Follow him on Twitter @LarryAlton3 and on LinkedIn.

The opinions expressed in this blog are those of Larry Alton and do not necessarily represent those of IDG Communications, Inc., its parent, subsidiary or affiliated companies.

According to recent reports, A.I. could actually increase the need for human resources

A.I. is becoming more advanced and many industries are starting to adapt it. When it comes to customer service, does A.I. pose a threat to human workers? How efficient can it be in handling customer concerns?