3. Click or tick off the box next to SAVE THIS ONLINE USER ID so you don’t have to enter it in each time you access your account

4. Finally, click the LOGIN button to proceed to the next page, where you will have to enter in your Password

Are you having trouble logging in to your account?

If you're still having trouble logging in, you can follow these steps to retrieve or reset your USERNAME and PASSWORD.

1. Next to text field of the Username, click the link that says TROUBLE LOGGIN IN?

2. Then select from a list why you are having a hard time loggong in.

3. If you selected I FORGOT MY ONLINE USER ID, you will have to enter in the following information to reset or retrieve your User ID:

Last Four Digits SSN/TIN (4 Digits)

ATM/Debit Card Number (16 Digits)

ATM/Debit Card PIN (4-6 Digits)

4. Once you have entered in the required information, click on next to reset or retrieve your Username

5. If you selected I FORGOT MY PASSWORD, you will have to enter in the following information to reset or retrieve your Password

Online User ID

Last Four Digits SSN/TIN (4 Digits)

ATM/Debit Card Number (16 Digits)

ATM/Debit Card PIN (4-6 Digits)

6. Once you have entered in the required information, click on next to reset or retrieve your Password

Still having trouble logging in? No worries, simply contact Citizen Bank Online directly and get help with your Citizens Bank Online Login:

Call the Citizens Bank PhoneBank: 1-800-922-9999

Get assistance 24 hours a day, 7 days a week, from a helpful online banking specialist.

Stay connected to the support you need by simply contacting our Customer Service at 1-800-656-6561. You can do many of the same things you can do in a branch over the phone—order checks, and change your address, quickly and easily