IT Support Agreements

Your IT Contract for Peace of Mind

Monthly or annual support agreements can save you money, time, and trouble.

At Norman Alan Company, LLC, we never saddle you with a monthly bill you don’t understand. Our goal is to create a customized service that keeps your business running and trouble free (at least where your computers and network are concerned).

Our Support Agreements include:

Server Monitoring

Four Hour Response Time for Server Issues

Emergency Hardware Replacement

Remote Helpdesk Support

Monthly Server Health Checks

Discounted Labor Rates

We care for your network like it is our own. We monitor remotely and proactively manage, patch, and update your equipment.

Network Security Audit

It would not be unusual if your small business has lost track of its computer assets. Often, we see customers with no idea of what software they have, when it expires, or whether they have computers so old they are no longer safe online.

No worries. We can provide a comprehensive audit of your network and computer systems. We’ll check to make sure that your software is properly licensed and your systems are protected from viruses, malware, and hacking. We’ll make you aware of problems and vulnerabilities, and if you need us, we’ll custom tailor a quote based on those needs.