Very poor follow up by their salesperson Ric. I had been in contact with Ric about a vehicle. I requested that Ric quote me a price that included all sales tax, dealer
prep license fees etc. (complete) out the door price. I waited 48 hours and never received a return call. I finally called Ric back and he still did not have a price worked
up. He finally e-mailed me a quote an hour later.

Greetings: My apologies that you had to make a second call to get the answers you were looking for. All be it poor level of service on a small scale, does this really warrant a 1 star review of a company as a whole?I did speak to Ric about this, and as I understand it you did speak in depth with him, on more than one occasion? At the time you asked for a total cost, he was in the car driving, and offered to give you an approximate number...but you mentioned fear of being charged "hidden fees" in the past, so he thought it prudent to give you an exact number when he returned back

Greetings: My apologies that you had to make a second call to get the answers you were looking for. All be it poor level of service on a small scale, does this really warrant a 1 star review of a company as a whole?I did speak to Ric about this, and as I understand it you did speak in depth with him, on more than one occasion? At the time you asked for a total cost, he was in the car driving, and offered to give you an approximate number...but you mentioned fear of being charged "hidden fees" in the past, so he thought it prudent to give you an exact number when he returned back to work......and simply forgot. No disrespect intended, no harm done, and yet my company gets a 1 star review from you because you feel slighted? Reviews are what they are, opinions are very individual as well.....I only ask that you consider what you are actually saying when you review a "company". We would never intend to forget to call someone back, but we do sell hundreds of cars and wait on thousands of clients per year ....so my apologies if you felt like you received sub par service. Sincerely, Matt Edwards
Less ...

CarGurushttps://www.cargurus.com

Feb 2, 2018

Robert

Bought a 2012 Cooper S and I could not be more happy. My wife and I
took a drive to go look at the Cooper I ended up buying. We pull into the
front side of the building and we both kind of looked at each other and said
where are all the cars? We almost drove off but it was a couple hour drive
so we walked into somewhat of an unassuming entrance. Instantly we
were greeted by Leo who looked as if he was just finishing up with another
customer. He had a smile was very polite and the guy didn't have a pushy
bone in his body. Walked down the hallway and into the indoor showroom
and I kind of instantly thought to myself wow. All the cars are indoors and
whomever is washing them and detailing them deserves a raise. I instantly
knew I could buy a vehicle here and not have a care in the world. Will say
at that point Leo let us alone to look around as they had some very nice
vehicles there and another salesman came over and started talking with us
and he was just as pleasant as Leo(Wish I could remember the guys name
feel horrible but you know who you are). While walking through the building
I could not help but notice Leo in one of the cars cleaning it up while we
were looking at the vehicles they had. These people actually care what the
vehicles look like and I mean all of them. We stopped in the corner and
looked at a couple crazy nice cars that were just mint and perfectly clean.
Later found out that those were the owners beautiful cars. Now right there
that tells you if the owner cares that much to keep his things that nice he
knows the importance of nice things and certainly again made me feel
comfortable about the possible purchase. Went back to where the Cooper
was as there was another person that had taken it for a drive and once he
was done took it out for a spin. Loved it. Very clean well taken care of and
pretty much all around rock solid. Almost bought it right there but I try not
to be an impulsive buyer so we went home and after thinking about it for a
week we went back and bought the car. The entire experience will forever
raise the bar on what I expect from car dealers. Leo you are the man
happy as hell to have bought a car from you. Thanks to all of you I really
love what you have going there. Have never wanted to sell cars but my
gosh how much fun could a person have working for people that care
about what they are doing and selling. Thanks just perfect.

I worked with Vick and Matt, they were professional and helpful. The offices
were clean and very nice. I was offered something to drink and the vehicle I
was interested in was clean and ready for me to see.I asked Matt to write
up a purchase agreement contingent on my mechanics inspection. I'm
happy to report that it received a clean bill of health. I'm the proud owner of
a new vehicle and could not be happier with my experience. Matt was very
easy to work with and Vick was great! Thanks Guys!

Hello,Sorry that you have had issues with your vehicle you bought. What did you buy, what year and miles was it, and what issues have you experienced? We do not ever want bad reviews and almost always can save people money in repairing a car at the shop we use. Most cars are sold "As Is", but we don't ignore clients that have issues, and being we have been doing this 30+ years, there is usually something we can do to save you money and come to a reasonable solution to your issues. Please email me direct: matt@mid-westautosales.comThank you,

Midwest Auto Sales was a great dealership to work with. They made it easy to find the right car for me through Cargurus.com. When I left a message through the website it was responded to promptly and we got to see the car the next day. The indoor show room was a nice perk to the used car dealership. Not only that Ric was a wonderful dealer to work with.

Received an email when I inquired. When I called to talk more specifically about the vehicle I was transferred to the salesman who was directly responsible for the truck. He answered my questions with one word. I wanted to know about towing capacity etc. he couldn't have been less helpful or interested. We went elsewhere. Too bad one person left such a bad impression over the phone. We didn't want to drive over an hour to work with him.

Laura, You are correct, there is no excuse for terse or rude sales people on the phone. If you would be so kind as to tell me what truck you were looking at, I can speak with the sales person you spoke to, so this never happens again! As a small business owner I strive for five star reviews, which is probably unrealistic with the anonymity of social media, but I will follow up on this and make sure it doesn't happen again. Kind regards, Matt (Dealer Principle)