We try our best to deliver items to our customers quickly with minimal shipping rates.
Current shipping rates are calculated based on weight, dimensions, origin, and destination.
Your shipping fee (if any) will be clearly stated during the checkout.

You can track your order online 24 hours/ Delivery 3 ~ 14 days by following these steps:step1. Go to https://www.koreanmall.com/app/mypage/order_liststep2. Press "Order Number" to processstep3. Enter your Delivery Number then, you can check your order status.

As the item has only just been shipped, it may take up to 24 hours to show on the website.
For the most accurate delivery time of your item(s), please refer to its respective product page.
Also, you can check your order status online at https://www.koreanmall.com/app/mypage/order_list

We are unable to provide you with the exact time and date of delivery.
Delivery time is affected by product availability, geographic location of the Seller,
your shipping destination and the courier partner's time-to-deliver in your location.
You can check your order status online at https://www.koreanmall.com/app/mypage/order_list

You will need to sign a letter of authorization as a confirmation and indicate a second party
at the point of purchase to identify the person.
You can also contact our customer service at https://www.koreanmall.com/app/cs/counsel
immediately after purchasing to inform us. The third party should present a valid ID along with
the letter of authorization from you.

If you want to change of your existing order :
- Delivery Address
- Phone Number
- Recipient
Please send us your inquiry at www.koreanmall.com/app/cs/counsel. We will contact you as soon as possible.

NOTE: Delivery addresses, phone numbers and recipient names can only be changed if the orders have not been shipped out yet.
Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to
our third-party couriers.

First shipping information can take several days to be updated.
And during the parcel transport, the information can not be updated for a while.
Please try again later. If you still have a problem with your tracking number after 2 business days,
please reach out to us at https://www.koreanmall.com/app/cs/counsel We will assist you right away.

koreanmall.com does not include the price of shipping in each product's price.
This provides price transparency for customers.
Shipping cost is calculated by weight and differs depending on the shipping method and destination country.

Shipping Method

DHL

K-PACKET

EMS

PANTOS

Shipping Rate & Time

Within 3 - 7 business days (There can be differences by region and shipping situation.)

15 - 35 business days mostly (There can be differences by region and shipping situation.)

Within 3 - 7 business days (There can be differences by region and shipping situation.)

Within 4 - 10 business days (There can be differences by region and shipping situation.)

Please note: Koreanmall.com is not responsible for any import customs duties or tax fees.
When a customer makes a purchase from us he/she becomes an importer, and the importer is responsible for importing of the parcel into his/her country borders.
and the importer is responsible for importing of the parcel into his/her country borders.
Customs policies vary widely from country to country, so please contact your local customs office for more information.

Your refund will proceed only after your order arrives back to our warehouse, and condition of the box has to be monitored first.
If everything is fine, We will proceed your refund within 5 business days.

If the refund hasn't appeared after the next two months’ statement,
please contact your bank directly and ask about pending refunds on your account.
- You can submit refund request within 7 days after you have received items.

For the items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.
For example: If you purchased an item on sale for $ 100 and its original value was $ 1,800, we will refund you $ 100.

If you purchased an item with a voucher, we will refund you the amount you paid for the item and
provide you with a replacement voucher with the same value as the original voucher.

E-Money which can be used within Koreanmall.com is defined as "K-money"
Maximum applicable discount when using Kmoney is 50% per purchase. Maximum amount you can use is $10.
If you have K-money, you can use it when purchasing koreanmall goods.
Find out more details about your K-money here : http://www.koreanmall.com/app/mypage/kmoney

Depending on the delivery stage, you can proceed directly with the refund.
You can cancel your order in My page before "Preparing for domestic shipping" stage.
For other concerns, please send us your request at www.koreanmall.com/app/cs/counsel. We will help you canceling your order and notify you when it's done.

If you want to change:
- Delivery address of your existing order
- Phone number of your existing order
- Recipient of your existing order
Please send us your inquiry at www.koreanmall.com/app/cs/counsel. We will contact you as soon as possible.
NOTE: Delivery addresses, phone numbers and recipient names can only be changed if the orders have not been shipped out yet.
Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to
our third-party couriers.

At Koreanmall, we currently do not have an option to change the payment method applied during checkout.
Hence, we suggest that you place a new order and cancel your existing order
immediately by sending us a request at www.koreanmall.com/app/cs/counsel

We can cancel one item (in one order number) if you accidently ordered it twice or
if the same item is ordered under a different order number, you could easily cancel your order by
sending a request at www.koreanmall.com/app/cs/counsel.

We are unable to cancel any orders that have already been shipped.
In case your ordered item is from a Local seller you have an option to reject it upon delivery.
Under the circumstances which item has been shipped to an unintended place, kindly decline your order.
for overseas/international products cancellation will be considered prior to orders being shipped.

Koreanmall accepts all major international and local credit and debit cards that are supported by VISA, Mastercard.

For foreign-issued cards, since our checkout page has been limited to provide the English addresses only,
please indicate on the"complete billing address field" the exact address and post code that would match your card's billing address.
Your card details will be protected using industry-leading encryption standards.

PayPal is one of the payment methods which koreansmall provides.
If you don't have the credit card for overseas purchase, you may process the payment with your PayPal.
You may use PayPal in KoreanMall once you register the account at www.paypal.com

Changing payment method after completing your orders is not possible.
if you wish to use different payment method, cancel your order first and re-order.
Please note that if the product is already packaged and shipping is in progress, You can't cancel the order.

CREDIT CARD :
The amount paid with credit card issued in Korea will be credited to your account within 3 - 5 business days.
The amount paid with credit card issued in overseas country credited to your account within 7- 15 business days.
Refund amount will be shown within the same month or from the next month's credit card statement for some cases.
(Please contact your credit card issuer to learn about the refund amount once the refund process is completed from our system.)

PAYPAL :
The amount will be refunded to your account within 20 - 30 business days.

STEP1. Go to HERESTEP2. You can click on "forgot your Password?".
We will send a link to your email address allowing you to create your new password.
Then you can log in to your account with the new password.

You can close your KoreanMall account by contacting us. Please click HERE
However, before you decide to close your KoreanMall account,
Please be advised that all the deleted data including K-Money and Coupons, shopping lists from your current account cannot be brought back.