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Western States Hostage Negotiators' AssociationTraining Crisis Negotiators Since 1986

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Embroidered Apparel

Shipping and Delivery Information

How will you ship my order?

For orders that weigh more than one pound, we ship by UPS Ground service. These orders are trackable from the time they leave our facility to the time they are delivered to you. We will email you a shipping confirmation with your tracking number when your order is shipped. Orders of less than a pound are delivered by a UPS/USPS partner service and shipment tracking is available by calling our customer service line at 1-800-847-4478.

How long does it take for my order to be delivered?

Following production of your order, East Coast shipments general take 1-3 business days, shipments to the Midwest generally take 3-5 business days, and shipments to the West Coast generally take 5-7 business days in transit. Expedited shipping is available. Please contact a customer service representative with your requirements and we will get you a quote.

How much will it cost to ship my order?

Your shipping cost for Ground service will be $4.95 for addresses in the continental United States. Please note that this rate only applies to shipping addresses within the contiguous United States which excludes Alaska, Hawaii and Puerto Rico.

Can I have my order ship to a different address from my billing address?

Certainly! If you are placing your order online just indicate your shipping address in the appropriate fields at checkout.

Do you ship outside the United States?

Yes, we ship anywhere on the planet! For orders outside the U.S., shipping fees are dependent on the shipping address and the weight of the package. Exact shipping fees will not be known until the order is processed, weighed and ready to ship. The shipping fees will be charged separately after your order has shipped and we have the exact cost. Select "N/A" for the State in your address and provide any other special instructions as you confirm your order or contact us via contact@qbonlinestores.com.

Can you ship to PO Boxes? What about APO and FPO addresses?

We cannot ship to PO Boxes as we use UPS, but we will ship to APO and FPO addresses via USPS for those serving in the military. Charges for APO and FPO shipments will follow USPS shipping rates. However, all orders going to APO and FPO addresses will be shipped via USPS and are not trackable. Select "N/A" for the State in your address and provide any other special instructions as you confirm your order.