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Arvato CRM Solutions becomes Majorel

New global leader in customer experience management launched today

Today marks a new beginning. We’ve joined hands with our partners from the Saham Group to form Majorel. Our mission is to create amazing customer experiences that people value and we are proud of. By smartly combining talent, data, and technology, we’ve set out to deliver real impact for our partners.

Just like before, we continue to design, deliver and differentiate customer engagement on behalf of some of the world’s most respected brands. Together, we can now do this for you with over 48,000 employees in 28 countries across Europe, the Middle East, Africa, the Americas and Asia. With a deeper understanding of cultures, our clients’ challenges, and your customers’ needs. We believe it’s a marriage of strengths.

Majorel – Driven to go further

What unites us is a particular kind of drive. Because, whatever the challenge, we are driven to go further. We believe it’s the only way we can deliver transformation and reliability that you need to thrive in this constantly changing world.

Talent & technology – the best of both worlds

We serve your customers by combining the best of talent, data & technology. We truly believe that the more technology evolves, the more important the human element will become. Because service is a human thing, even when it’s delivered by a robot. We’ve explored how the two can work best together in a series of videos…