Xploration 15

DOCUMENT Strategy Forum

Listening to the key individuals enthuse about their product and then
seeing it in action convinced me that this is a good company to work with.Michael Chaytor, Head of Islands Retail Banking, Lloyds Bank Offshore, UK

As a Core Member of the AFP Consortium (AFPC), ISIS Papyrus is helping to guide the next generation of transactional documents for industries like finance, insurance and telecom.

VP of Solutions Roberto Anzola discusses his role on the AFPC Board as a technology executive supporting the evolution of standards for document quality, interoperability and performance in high-volume output and process management.

“The AFP Consortium is driving this evolution process with a solid strategy to keep and improve quality and the flexibility of AFP over time. The print industry is aware that AFP standards, being defined by the AFPC, are forward-looking changes that at the same time protect and foster quality and compatibility in both new and old documents.” ~Roberto Anzola, VP Solutions, ISIS Papyrus Software

AIIM Smart Process Research Explores Enterprise Customer Experience

Report on Intelligent, Adaptive BPM Underwritten by ISIS Papyrus

A primary application of Smart Process, Intelligent Business Processes, and Adaptive BPM is case management, here used in its widest sense from payment management through contract bids, claims handling and loan origination to traditional healthcare, crime or legal cases.

AIIM’s latest 30-page Industry Watch report, underwritten in part by ISIS Papyrus, takes an in-depth look at the applicability of Smart Process Applications like case management, the experience of early users, the drivers for improved case management, and the feature sets required of a modern case management system.

Key findings of the global survey include:

For 51% half or more of their business processes are not straightforward or predictable

Increasing customer expectations for speed of response is the biggest pain point (44%)

58% consider case handling vital or very important to customer experience management

The biggest benefits cited by users are faster and more consistent customer response

The biggest issue with current solutions is lack of a single view of the customer …

“Insurers try to leverage advanced features and functions from document automation and customer communication system vendors in order to promote digital interactions with customers and partners,” says Nicolas Michellod, Senior Analyst with Celent’s Insurance Group and author of the report. “Leveraging multichannel communication and interactive documents is key for insurers that want to improve the way they communicate.”

ISIS Papyrus presented its position paper, “Towards a pattern recognition approach for transferring knowledge in ACM,” and unveiled the full potential of the User-Trained Agent (UTA) in a captivating video. The UTA was widely acknowledged as an important ACM component for enabling knowledge sharing and collaboration between teams.

Highlighting two new emerging adaptive features that will help enterprises tackle increasing volumes of varied and unstructured work, Forrester Research identifies and defines the two adaptive capabilities as key differentiators in the DCM market as:

Design Time case management emphasizes control over highly repeatable processes

Runtime case management supports use cases where the ultimate paths are highly variable

ISIS Papyrus received a Strong Performer positioning in each of three Wave evaluations for Overall Capabilities, Design Time Capabilities and Runtime Capabilities, based on its scores in Current Offering and Strategy.

"Creating communications with tightly integrated content and process is a key priority in the enterprise, and we continue to demonstrate strong capabilities in the each of the core components of fully functional enterprise DCM/ACM systems," said Annemarie Pucher, CEO of ISIS Papyrus.

In its second time in the DOCCM evaluation, ISIS Papyrus received its Leader positioning based on its scores in Strategy and Current Offering.
Profiling Papyrus as "an adaptive platform with exacting results," the 2014 Wave report for DOCCM cited ISIS Papyrus for its:

Full application lifecycle platform and framework

Great flexibility

"Framework" solutions to reduce implementation

Sweet spot where language complexity and where exact rendering of content is essential

Consolidated and common data model across CRM, ECM, DCM and CCM in a core repository