Under the Commonwealth’s Disability Discrimination Act 1992 you can't discriminate against people who use an assistance animal. Some assistance animals wear identification and others don't. As long as they’re trained to help a person alleviate their disability, they’re considered an assistance animal.

Every assistance animal is clean and trained to be quiet, well-behaved and obedient at all times.

By opening doors for passengers with assistance animals, drivers can help people get to work, attend medical appointments and achieve their goals.

Commercial passenger vehicle drivers can find more information on how to help passengers with an assistance animal here:

Open Doors videos

Assistance animals are highly trained to ensure appropriate and exceptional behaviour and health standards, so they can be safely admitted where other animals are not otherwise permitted.

Refusing to carry an assistance animal is an offence under the current regulations and may result in penalties against a driver who is found to be in breach of these regulations. For further questions about assistance animals, please contact us.