Returns & Exchanges Policy

Please contact us BEFORE sending back any order for refund or exchange: at either sales@onowork.com or 604-455-0575

If you purchase an item from the onowork.com and it does not fit you or your needs properly, you may return the item(s) under the following circumstances (All 5 Requirements Apply)

Item is returned within 30 days of original sale

The product has never been worn

The original hang tags are still attached to the garment or product, and the product (if applicable) is in its original box

You include a copy of the original sales receipt

You pay the postage back to us. Return items must be sent via insured, prepaid Regular Parcel Post or Prepaid Courier. Insuring your return allows you to track your parcel with Canada Post or the Courier.
Please Note: We cannot accept CODs deliveries.

Product insurance can be a crucial step. We insure all products we ship out. If something disappears on it’s way to you it is the shippers responsibility. We strongly suggest you do the same if returning an item. If an item is not insured and it does not arrive at our facilities we are not able to accept any liabilities. In short, you will be out the item and the money used to pay for it!

PRODUCTS WHICH DO NOT MEET ALL OF THE ABOVE REQUIREMENTS CAN NOT BE ACCEPTED FOR RETURN.

As a smaller specialty retailer, we cannot pay for multiple pairs of the same items in different sizes to be sent for customers to "try on". In those cases where you really can’t decide, give us a call and let our staff help you with your decision. We don’t need to deplete our/your wallets and needlessly increase our carbon footprint shipping products around the country.

If you have chosen the wrong size and need to return the product for a different size we will pay to have the second item shipped out. After that if things still don’t work out we suggest you visit us at any of our stores or visit your local specialty retailer so that you can be helped in person.

Refunds

We will notify you of your refund via e-mail after we have received and accepted the returned item. You can expect a refund in the same form of payment originally used for purchase within 2-5 business days after we receive your return.