Kellogg's* Personalized Spoon Promotion - Helpful Hints

* Please allow 90 days for delivery, as Cornelius is hand-carving each one especially for you and your family/friends!* The Promotion will begin on February 25th, 2016 and all PIN Codes must be redeemed by September 30th, 2016.* The Promotion is available while supplies last or until September 30, 2016, whichever comes first.

I have entered all info and then it says that our email address is already in use. This is for the personalized spoon promotion. I have three grandchildren and have all the right codes. What do I do next?

Hi, Al, thanks for reaching out to us. It sounds like you may have previously created an account using this email address. At the “It’s Time to Sign In” page you’ll want to type in this email address and then click on the “Forgot Your Password?” link. Should you have additional questions, please feel free to reach out to us. We’re happy to help!

i have been trying for almost one month now as it relates to getting my spoon and no matter what i try i am not getting through. It is so frustrating that i give up. I was really hoping to get through with this offer as i bought the cereal for the promotion and now no matter what i cannot get through. I wish that someone would be able to advise me.

Hi there, Diana. So sorry for any inconvenience. If you would please reply with any additional information you have on your experience, we would be happy to help. Such as...are you receiving an error message or is the website not working for you? Thanks for taking the time to connect with us.

So sorry about that, Helen. We've confirmed there are no issues with our website at this time. We would suggest you try clearing your cache or even accessing the website from a different browser as this can sometimes help resolve the issues you are experiencing. Please let us know if you continue to experience this. Thanks for your interest in our promotion!

I am also am trying to go to the spoon promotion site to enter my pin codes but it comes up with Error 400 or something ... I have rebooted my computer an cleared all history but get the same thing. Is there another site to enter the pin codes on??