Our Solutions

Aptean Respond

Aptean Respond is a powerful case management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives.

One Powerful Platform

Respond offers everything you need in one place. With it, your team can manage all facets of customer case management, facilitate departmental communication, retrieve data, conduct root cause analysis, and deep dive into case analytics—all from a single platform. Customizable reporting tools are embedded into the framework to help you comply with industry regulations.

Interactive Visibility

Respond is built upon a series of interactive, customizable dashboards that can be easily configured to display the data needed by various user roles. The dashboards offer dynamic charts, tables, and graphs to provide at-a-glance visibility into the information that matters most—from case pipelines and outstanding tasks to performance metrics, root cause trends, and more.

SaaS and On-Premise Options

Respond is available in both cloud (SaaS) and on-premise models, so you can choose the option that works best for your business. Focused on minimizing your infrastructure footprint? Our SaaS option transfers the burden of hosting, upgrades, and security to our team of professionals. Prefer to host your own system? Our on-premise model provides you with maximum flexibility. Either way, you’ll have access to the full Respond feature set, and you’ll always own your data.

Flexible and User-Friendly

With Respond’s highly configurable platform, you can easily modify workflows or build your own case processes that employ specific rules, templates, and automation preferences. No knowledge of databases, programming languages, or scripting needed.

Deeper Insight

With the customer at the heart of the business, feedback and complaints can play a vital role in driving product, service, and process improvements—but most businesses are still struggling to understand and act on customer feedback. Respond provides a comprehensive platform for improving customer interactions, accelerating case resolution, and generating actionable insights on how your organization can do better.

Voxtron Middle East

Get Started Quickly with Fast and Easy Implementation. The speed of business is fast and you need a Software Solution that can keep you ahead of the game. That is why Voxtron is committed to delivering our solutions as quickly as possible.

We design customized,, scalable, and modular solutions which grow with you, step by step, in the most cost effective way. All our solutions are scalable and modular thus allowing your business to grow with our solutions without costly replacements.