If your payment method is declined, or you have a billing issue in the App Store or iTunes Store

Before you can resolve a billing issue, you might need to update your billing information or pay an unpaid balance.

If you have an unpaid balance in the App Store or iTunes Store, you might see one of these messages1:

"There is a billing problem with a previous purchase. Please edit your billing info to correct the problem."

"There is a billing problem with a previous purchase. Click Purchase History to view and correct the problem. If you cancel you will not be able to buy until this billing issue has been resolved."

Payment authorization happens when you make a purchase, but the actual charge for the purchase might not go through your financial institution until several days later. If your financial institution declines the charge or there is an issue with your payment method, your order will become unpaid.

To fix the issue, update your billing information and pay any unpaid bills.

If you were billed unexpectedly

If a child or minor has access to your device, you can set up parental controls and restrict their in-app purchases. If the child or minor has their own device, you can also set up Family Sharing to control what they buy on their device.

Get more help

1 If you're using Family Sharing and see these messages, the family organizer must update their billing information.

2 Gift Cards and adding funds to your Apple ID aren't available in all countries or regions.

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