“I’m very excited to be in this role,” said Vélez. “I look forward to working with others across the institution on efforts to improve retention, student persistence, and graduation among our students.”

Vélez said that helping students succeed is a college-long process that begins with orientation and ends with graduation. “We need to become more engaged with students, and do it in more proactive ways,” he said. Coaching students for success is one such strategy.

“That involves direct, proactive engagement of students,” said Vélez. “We need to help students develop a plan, beginning with their point of entry whether they enter as a first-year student or as a transfer student, and we need to support them through graduation. We must continue to engage students in dialogue on what it means to succeed in college.”

For higher education faculty and professionals, who are steeped in a culture that they themselves navigated successfully, the answer might seem obvious. Success is earning a degree and achieving a grade-point average that demonstrates sufficient mastery to enable the student to succeed in a career or graduate school, an ability that he or she has also demonstrated with relevant activities.

But not all students see it that way. “We have to constantly adjust what we are saying and perceiving about our students,” said Vélez. “We must use alternate theories and approaches to communicate with and understand students; each student is different. We have to be open to that difference.”

Vélez said that an opportunity exists for the Student Success unit to work with faculty and others throughout the college to help students align their vision of success with Buffalo State’s academic culture. “They are part of the Buffalo State family now,” he said. Students’ individual notion of success may be shaped by multiple social dynamics and life experiences. The goal is to help students align their individual goals with institutional goals—retention, persistence, and graduation—that will help them achieve not only academic success, but also life success.