Postage charges vary according to area automatically however sometimes errors can be made. We reserve the right to charge extra if a mistake on postage cost is discovered.

*A working day is defined as Monday - Friday.

On rare occasions the courier can be delayed and your delivery may not arrive on the specified date. This is out of our control and we cannot take responsibility for any delays

UK Mainland defined as Zone A & B

Returns

Please ensure that you protect any products from becoming worn or used. On cancellation for whatever reason you must follow our returns procedures (set out below) and return to us the Products we have delivered to you in accordance with these procedures.

In all circumstances you must firstly contact us by email or by post at sales@faulks.co.uk, or Website Returns, Faulks & Cox Ltd, 21 Moat Way, Barwell, Leicestershire LE9 8EY, or telephone 01455 84 184. If you contact us by telephone you will need to follow this up with confirmation to us in writing either by email or post.

Where you wish to return Products to us, our customer services team will give you a "returns authorisation number", which will be sent to the email address you registered with us, following your communication with us further to clause 6.2 above. You should include this number on your returns note and send it back with your Products. The returns authorisation number is important as it enables us to refund your payment and deal with your returned Products quickly.

If the Products are defective, incorrect or damaged on delivery we will reimburse your reasonable costs of return (up to the value it would have cost to return the Products using Royal Mail standard service) and (at your option) replace the products (where the same or equivalent products are available) or refund you for the price paid including the delivery charges of any such Products provided that the Products are complete and in "as delivered" condition as supplied in the original packaging. We recommend that returns are sent via Royal Mail standard service and you must always obtain a certificate of posting.

It is your responsibility to arrange collection of any unauthorised returns from our premises, for example Products which have been returned

because they were defective but which are subsequently found not to be defective; accordingly we reserve the right to return these Products to you at your cost. Such product will be held for a period of six months after which time the product will be destroyed if you have not made the appropriate arrangements for the goods to be returned to you.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

If you are not completely happy with the purchase you have made, for any reason at all, then you may return the Product(s) within 28 days of receiving the Products for a full refund of the price of the Product(s). To qualify for a refund, the Product must be returned within 28 days of you receiving the Product(s) and in its original condition. Please return the Product(s) with the original packaging we used to send it to you to ensure that the Product(s) is not damaged during transit. Subject to clause 6.4 you shall be responsible for the cost of return to us.

If you would like to return the Products yourself you can take them to our trading address 21 Moat Way, Barwell, Leicestershire, LE9 8EY. You will only be able to return Products to our store provided that you have complied with all provisions of these Terms and Conditions and have taken with you to the trading adress a copy of your original Delivery Note and the actual payment card used to purchase the Products.