Gift Card & Store Credit

What is a rue21 Gift Card?

A rue21 Gift Card is the perfect gift for that fashion-forward friend, family member, or special someone. Give the gift that fits their own style with a rue21 Gift Card!

Online: Gift Cards are available in amounts of $25 or $50. Add a personal message for FREE with standard shipping.

In-Store: Gift Cards can be purchased in any amount up to $250.

What is a rue21 Merchandise Credit Card?

When you return merchandise without a receipt, you are issued a Merchandise Credit Card for the current selling price. Check purchases returned within 10 days will be issued a Merchandise Credit Card that is redeemable for merchandise only.

What are your general terms and conditions for a rue21 Gift Card?

You can present the rue21 Gift Card at the time of purchase and the available amount will be applied toward your rue21 in-store or online purchase. The card does not expire and is redeemable for merchandise only unless otherwise required by law. We can replace lost or stolen cards upon presentation of proof of purchase if there is an amount remaining.

Who do I contact if I have an issue placing an online Gift Card order?

If you are experiencing a problem while placing a Gift Card order, please feel free to call 1-866-270-1064 for further assistance.

What are acceptable methods of payment to purchase my Gift Card?

Shipping

What are the shipping and handling charges for online Gift Card purchases?

When you purchase a rue21 Gift Card online, you have numerous shipping options; several of which are listed below:

• Standard Shipping (8-10 Business days)-FREE

• Ground (Estimated 3-6 Business days)-$6.50

• 2-Day (2 Business Days)-$11.25

• Standard Overnight (1 Business Day)-$20.00

Feel free to choose the best shipping option before placing your order to accommodate your delivery needs. All orders received after 2:00 P.M. EST will be processed and shipped the next business day. Gift Card orders shipping to a P.O. Box must choose the Standard Shipping option.

What are the shipping and handling charges for online Gift Card purchases?

rue21 ships Gift Cards to the 48 contiguous states, which excludes Alaska and Hawaii. At this time, we regret that we cannot ship rue21 Gift Cards to Canada or internationally.

Tracking

How do I check the order status of my Gift Card?

To check the order status of your Gift Card, simply click here! Enter your order number from your email confirmation and click “Continue.” Having problems? Please call 1-866-270-1064 for further assistance.

How do I track my Gift Card Order?

To track your online Gift Card purchase, you will receive a confirmation email with tracking information when your order status is changed to “Shipped.”

However, if the USPS Standard Shipping method was chosen there will not be a tracking number associated with your order. We ask that you please allow 7-10 business days (Monday-Friday) for it to arrive. Shipping times may be longer around the holiday season based on US Mail volume.

Please note we have no way to stop a card that’s already in transit.

Redemption

How can I redeem my rue21 Gift Card?

You can redeem your rue21 Gift Card one of two ways:

• To redeem your Gift Card in-store, present your card at the time of purchase and the available amount will be applied toward your purchase at any rue21 store.

If my total does not exceed the total amount of my Gift Card, will the remaining balance still be available for future use?

If your total does not exceed the amount on your Gift Card, the remaining balance will remain on your Gift Card for future purchases online or in store.

Can I redeem multiple Gift Cards for online purchases?

Yes, you can redeem up to (3) Gift Cards for one online purchases. Simply add as an additional form of payment during the online payment process.

Can I redeem multiple Gift Cards in-store?

Yes, you can redeem multiple Gift Cards in store. Simply present your Gift Cards to the cashier at the time of purchase.

If my Gift Card does not cover the total balance of my online purchase, can I use another form of payment to cover the remaining balance of my purchase?

If the Gift Card you are redeeming does not cover the total purchase, you can use an additional method of payment. Please see payment options under the online ordering section for additional payment options.

Balance

How do I check the balance of my rue21 Gift Card?

To check your balance, simply click here! Enter the nineteen-digit Gift Card number and 4-digit PIN number from the back of the card to view its current balance or call 1-800-351-9431 for further assistance.

Can I add to the balance remaining on my rue21 Gift Card?

At this time, you can’t add to the balance remaining on your rue21 Gift Cards. However, feel free to purchase a new Gift Card by clicking here.

Is there an expiration date on my Gift Card?

rue21 Gift Cards do NOT expire and are redeemable for merchandise only unless otherwise required by law.

What does it mean if my Gift Card is inactive?

rue21 Gift Cards do not expire. However, after two years, rue21 Gift Cards will go dormant due to inactivity. The cards become inactive to mitigate risk in the event the Gift Card is lost or stolen.

If you have an inactive card, please call the Gift Card services number on the back of your Gift Card to request a replacement be sent to you.

What if my Gift Card is lost, stolen, or damaged?

If lost, stolen, or damaged, rue21 Gift Cards can be replaced for the remaining working balance with proof of purchase. The replacement value will be the unused value of the card at the time the loss or theft is reported.

Returns

How do I process a Gift Card return?

You can return unused Gift Cards for free. If you purchased a rue21 Gift Card in-store, please call 1-866-533-4783 for further assistance processing your return. Please have your original purchase information available. If you purchased your rue21 Gift Card online, please call Gift Card services at 1-800-351-9431. Please have your order number handy to ensure a prompt return. We will refund the full amount of the gift card to the original form of payment (such as the credit card used for the order). If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Can my Gift Card be redeemed as cash?

rue21 Gift Cards are not redeemable for cash unless otherwise required by law.

How do I return merchandise purchased by my rue21 Gift Card?

We gladly except returns/exchanges for merchandise purchased with your rue21 Gift Card. The return amount will be issued to a Merchandise Credit Card for your convenience.

What is a rue21 Gift Card?

A rue21 Gift Card is the perfect gift for that fashion-forward friend, family member, or special someone. Give the gift that fits their own style with a rue21 Gift Card!

Online: Gift Cards are available in amounts of $25 or $50. Add a personal message for FREE with standard shipping.

In-Store: Gift Cards can be purchased in any amount up to $250.

What is a rue21 Merchandise Credit Card?

When you return merchandise without a receipt, you are issued a Merchandise Credit Card for the current selling price. Check purchases returned within 10 days will be issued a Merchandise Credit Card that is redeemable for merchandise only.

What are your general terms and conditions for a rue21 Gift Card?

You can present the rue21 Gift Card at the time of purchase and the available amount will be applied toward your rue21 in-store or online purchase. The card does not expire and is redeemable for merchandise only unless otherwise required by law. We can replace lost or stolen cards upon presentation of proof of purchase if there is an amount remaining.

Who do I contact if I have an issue placing an online Gift Card order?

If you are experiencing a problem while placing a Gift Card order, please feel free to call 1-866-270-1064 for further assistance.

What are acceptable methods of payment to purchase my Gift Card?

Shipping

What are the shipping and handling charges for online Gift Card purchases?

When you purchase a rue21 Gift Card online, you have numerous shipping options; several of which are listed below:

• Standard Shipping (8-10 Business days)-FREE

• Ground (Estimated 3-6 Business days)-$6.50

• 2-Day (2 Business Days)-$11.25

• Standard Overnight (1 Business Day)-$20.00

Feel free to choose the best shipping option before placing your order to accommodate your delivery needs. All orders received after 2:00 P.M. EST will be processed and shipped the next business day. Gift Card orders shipping to a P.O. Box must choose the Standard Shipping option.

What are the shipping and handling charges for online Gift Card purchases?

rue21 ships Gift Cards to the 48 contiguous states, which excludes Alaska and Hawaii. At this time, we regret that we cannot ship rue21 Gift Cards to Canada or internationally.

Tracking

How do I check the order status of my Gift Card?

To check the order status of your Gift Card, simply click here! Enter your order number from your email confirmation and click “Continue.” Having problems? Please call 1-866-270-1064 for further assistance.

How do I track my Gift Card Order?

To track your online Gift Card purchase, you will receive a confirmation email with tracking information when your order status is changed to “Shipped.”

However, if the USPS Standard Shipping method was chosen there will not be a tracking number associated with your order. We ask that you please allow 7-10 business days (Monday-Friday) for it to arrive. Shipping times may be longer around the holiday season based on US Mail volume.

Please note we have no way to stop a card that’s already in transit.

Redemption

How can I redeem my rue21 Gift Card?

You can redeem your rue21 Gift Card one of two ways:

• To redeem your Gift Card in-store, present your card at the time of purchase and the available amount will be applied toward your purchase at any rue21 store.

If my total does not exceed the total amount of my Gift Card, will the remaining balance still be available for future use?

If your total does not exceed the amount on your Gift Card, the remaining balance will remain on your Gift Card for future purchases online or in store.

Can I redeem multiple Gift Cards for online purchases?

Yes, you can redeem up to (3) Gift Cards for one online purchases. Simply add as an additional form of payment during the online payment process.

Can I redeem multiple Gift Cards in-store?

Yes, you can redeem multiple Gift Cards in store. Simply present your Gift Cards to the cashier at the time of purchase.

If my Gift Card does not cover the total balance of my online purchase, can I use another form of payment to cover the remaining balance of my purchase?

If the Gift Card you are redeeming does not cover the total purchase, you can use an additional method of payment. Please see payment options under the online ordering section for additional payment options.

Balance

How do I check the balance of my rue21 Gift Card?

To check your balance, simply click here! Enter the nineteen-digit Gift Card number and 4-digit PIN number from the back of the card to view its current balance or call 1-800-351-9431 for further assistance.

Can I add to the balance remaining on my rue21 Gift Card?

At this time, you can’t add to the balance remaining on your rue21 Gift Cards. However, feel free to purchase a new Gift Card by clicking here.

Is there an expiration date on my Gift Card?

rue21 Gift Cards do NOT expire and are redeemable for merchandise only unless otherwise required by law.

What does it mean if my Gift Card is inactive?

rue21 Gift Cards do not expire. However, after two years, rue21 Gift Cards will go dormant due to inactivity. The cards become inactive to mitigate risk in the event the Gift Card is lost or stolen.

If you have an inactive card, please call the Gift Card services number on the back of your Gift Card to request a replacement be sent to you.

What if my Gift Card is lost, stolen, or damaged?

If lost, stolen, or damaged, rue21 Gift Cards can be replaced for the remaining working balance with proof of purchase. The replacement value will be the unused value of the card at the time the loss or theft is reported.

Returns

How do I process a Gift Card return?

You can return unused Gift Cards for free. If you purchased a rue21 Gift Card in-store, please call 1-866-533-4783 for further assistance processing your return. Please have your original purchase information available. If you purchased your rue21 Gift Card online, please call Gift Card services at 1-800-351-9431. Please have your order number handy to ensure a prompt return. We will refund the full amount of the gift card to the original form of payment (such as the credit card used for the order). If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Can my Gift Card be redeemed as cash?

rue21 Gift Cards are not redeemable for cash unless otherwise required by law.

How do I return merchandise purchased by my rue21 Gift Card?

We gladly except returns/exchanges for merchandise purchased with your rue21 Gift Card. The return amount will be issued to a Merchandise Credit Card for your convenience.