I think if RIM wants to actually push the PIN messaging or the Blackberry Messenger, they have a long ways to go in making them more end-user friendly. It doesn't seem like it would take that much work, but it would take an effort on their part. I think they have some catch up on non-RIM messaging. BES41 looks promising for business IM, but most other IM services require annual fees--which isn't competitive with other smart phones.

I love my Blackberry because it works reliably and simply for email. Having said that, its not a great PIM yet. The address book, in particular, it very poor. The third-party applications are limited (yes, RIMRoad and others are inaccurate--but even an accurate list is still relatively unimpressive), but hopefully that will change with the speed of the 8700.

I think part of RIMs problem is marketing. Yes, they need to look at adding a consumer division (and make sure the BES can limit what those consumer models can do in a business environment). But they really need to start thinking about doing more than email--and do it well. Most of their new additions are sloppy, at best. The password manager is a joke (seriously--why not offer a desktop companion?). Blackberry Messenger is clunky. I hope with the new hardware and BES41, and the lawsuit (presumably) behind them, RIM decides to extend from dominating the email market to the smart phone market.