While we strive for a lively and vigorous debate of the issues, we do not tolerate name calling, foul language or other inappropriate behavior. Please see our discussion guidelines and terms of use for more information.

While we do our best to moderate comments, we do not screen comments before they are posted. If you see a comment that violates our guidelines, please use the "Report Abuse" link to notify us of the issue.

Larsen said the matter was "an unfortunate miscommunication" involving a staff member, now deceased, who was a family friend of the Lukasiks.

I never did like their syrupy, condescending commercials.

It kind of reminds me the the contract that Russ Darrow Group Dealership in West Bend muscled their way out of when the 1991/92 Dodge Viper was ordered in advance but then the street price rose to $20,000 over the sticker price and refused to deliver.

I hope Church & Chapel suffers from the same widespread customer dissatisfaction that Russ Darrow did.

I am far from a shill for any business, but I would tend to believe Larsen's read on this case. Having been a client of Church and Chapel three times in the last 10 years, our experience has been not only tolerable, but actually enjoyable, and was handled as discussed and expected each time.

I am glad that the Lukasiks found a solution more to their liking, but from my experience, this was more the exception than the rule.

Funeral homes are a rip off. You do not need to buy your casket from them. Repeat. You do not need to buy your casket from them. Costco sells them for less than a 1/3 the price at the home. Just another business that takes advantage of people in their time of need.

Having dealt with Church & Chapel on numerous occasions I found them to be a fair and honest bunch. The paper declines to cite their numerous acts of helping out people who could not afford a fancy funeral (I am in a position to know). Seems to me they must have cut back on their J-S advertising to see such a public slam. This paper continues it's downward spiral.

I just checked the Better Business Bureau web sight. Church and Chapel had 1 consumer complaint during the past three years. Apparently this one. The journal/Sentinel has had 23 consumer complaints during the past 3 years. I'm looking forward to Mr. Kertscher's in depth investigation of his employer's unethical business practices.

Funerals are like weddings.....for just another $$$$$ you get this. For another $$$$$ you get that. Sad to think a 92 year old's family would have to have problems with a funeral - no matter what company was doing it.

wow-out of all the better business complaints, they find the ONE that has been leveled on church and chapel over the last three years. i'm sure over the last three years, c&c has had a few thousand transactions. not a bad percentage of good vs. bad. something doesn't seem right here-why was this article even written...hmmmm??