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Sorry about the onfusion. I am unable to use Internet

Customer Question

Hi,JA: Hi. How can I help?Customer: Hi,JA: Hello. How can I help?Customer: Hi, Sorry about the onfusion. I am unable to use Internet Explorer. Every time I try to log on, I get, "This page can't be displayed." After trying various things for over three hours, I removed Webroot and was able to get on I.E. When I put Webroot back on, I got the same message. If I want the protection, I still need to be able to get on I.E.JA: Just to clarify, what's the exact make and model of your machine?Customer: I have an HP Pavilion lap top. Dn't know the exact model. It runs Windows 7.JA: How long has this been going on? What troubleshooting have you tried?Customer: It started this morning. Using Mozilla, we tried most of the stuff we could find on the net.JA: Anything else you want the Electronics Expert to know before I connect you?Customer: Can't think of anything.