Premium IT Support

The Premium IT support option is the most comprehensive package that we offer. It includes all the options that the Monitored 24 /7, Remote Support and On-site Support packages have with the additional options of 24 hours a day, 365 days a year engineer access and hardware insurance.

A Complete Approach to IT Support

We fully understand how important it can be to be able speak with an expert at a moment’s notice, at any time, day or night. Regardless of when our support is needed, our Premium IT Support option will provide your organisation with round the clock telephone and remote assistance and out of hours site visits.

Like all companies, if your organisation operates during unconventional hours, maximum productivity from your IT infrastructure is required, whatever the time. Whether you’re a support service yourself, maybe a charity offering support to those who need it, or a production company who has a morning deadline to meet, downtime equals losses.

With our Premium IT support option, we are wholly committed to providing a service that is available to our clients 24 hours a day, 365 days of the year.

Premium Support – Key Features

24/7 x 365 Support

Backup and Restoration Support

Bespoke response times

Bespoke support processes to suit you

ICT Development Planning

ICT Health Check Audit

Network Support

New User Setup

Preventative maintenance & updates

Server Support Hardware

Software Installation

Software Maintenance

Software Support

Unlimited Phone Support

Unlimited Email Support

Unlimited ICT Consultation

Unlimited On-site Support

Unlimited Remote Support

Workstation Support Hardware

24/7 Monitored Support

Monthly Service Reports

If you are seeking IT support and backup for every minute of the year, the Premium IT Support option can accommodate the flexibility that you will need.

What to do now?

If you’re interested in any of our services, please contact us today or call 01524 732 807 for more information and to speak to a member of our team.

We have worked with, and continue to work with, clients in the NHS, law firms, charities and other third sector organisations, faith sector organisations, construction companies, schools, council departments, political parties, estate agents, retail outlets and property management firms.

We have a wide range of experience in our services and have applied these services, successfully, to a wide range of professions.