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I'm currently in a similar boat. You really need some powerful hardware and it seems that QNAP is the best packaged NAS solution for that. It seems like the best solution would be a custom-built NAS, however that requires some computer expertise which you might not have. My computer knowledge is above average but I'm far from a pro so I'm leaning towards a QNAP for my next purchase. They have some pretty beefy hardware specs. Check em out: https://www.qnap.com/en-us/product/items_by_series.php?CA=2&ref=header

The most basic question: "Convert audio only or convert audio & video?"
Next comes the obvious: "How many at the same time?"
Followed by: "What do you intend to play these on?"
Lastly, and most importantly, "What formats and bitrates are your media?""

We often think it's a simple question but there is a lot of thought to put into NAS purchase. How much we intend to offload to it and what we're going to ask of it should be as defined as possible upfront.

The most basic question: "Convert audio only or convert audio & video?"
Next comes the obvious: "How many at the same time?"
Followed by: "What do you intend to play these on?"
Lastly, and most importantly, "What formats and bitrates are your media?""

I have the Asustor AS3202T (not 3102) and I would recommend it to you if you're intending to play 720p und 1080p files locally or over the internet. 10-15 GB files 1080p x264-mkv-files are transcoded to play over my 4 MBit upstream and it works like a charm but if you're playing 1080p files with a very high bitrate you might run into problems.

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When logs (server or client app) are requested for an investigation, please do NOT turn on "verbose" logging unless it is explicitly requested. Verbose logging makes things much more difficult in the majority of cases.