We have a 1 Year + 1 Day Return Policy. BuyWake.com is committed to you being fully satisfied with your purchase. If, for any reason, you would like to return any unused product, please follow these guidelines:

Items must be returned within 366 days from date of purchase.

Products must be in the condition in which you received them and in the original box and/or packaging.

Shoes must be returned in a second box besides the shoe box. DO NOT just slap a shipping label on the manufacturer's shoe box. A 25% restocking fee will be incurred if this criterion is not met.

For estimated shipping rates and transit times, simply add the products that you are interested in to the cart and enter your country and postal code. Estimated shipping rates and transit times will be populated below. You are also welcome to email us or call (706) 521-0315 with your complete ship to address (including country and postal code) and a general idea of what you are wanting to have sent your way.

FREE Shipping Offer:

FREE Shipping offer is not available for international, Alaska, Hawaii, and Puerto Rico orders. Orders being shipped to U.S. Minor Outlying Islands are also excluded.

FREE Shipping does not apply to Express delivery upgrades. Express upgrade options and charges are available during checkout.

BuyWake.com reserves the right to end or change this FREE Shipping offer at any time.

Domestic Shipping Costs:

Shipping and handling charges listed at the cart level are based on products in the cart and the shipping address provided. Puerto Rico and U.S. Minor Outlying Islands orders are considered "international" orders. BuyWake.com reserves the right to limit quantities and or charge actual shipping charges on bulk orders and shipments over 20 Lbs.

All APO, FPO, and DPO orders are shipped via the U.S. Postal Service. P.O. Box orders are shipped via the US Postal Service or the FedEx SmartPost service.

Invalid or incorrect addresses are subject to an additional fee of $15.00 that will be charged to the credit card used to make the initial purchase upon notification from the shipment carrier. No refunds on shipping costs unless BuyWake.com is responsible for the error.

Orders placed by 4:00 PM Eastern are generally shipped the same day, orders placed by 3:00 PM Eastern always ship the same day. In the unfortunate event a product is out of stock, an BuyWake.com sales rep will contact you.

Orders shipped via the US Postal Service must be paid for by Visa, MasterCard, PayPal, PayPal Credit, Amazon Payments, eGift Card, wire transfer, or money order by mail. We cannot accept American Express payments if the order is being shipped with the USPS.

FedEx SmartPost:

FedEx SmartPost is a more cost-effective way of sending out shipments that aren't necessarily time-sensitive...where FedEx, after carrying shipments to the final destination ZIP code, tenders shipments over to local Post Offices for final delivery. FedEx SmartPost is for smaller, lighter packages. FedEx SmartPost is rated as a 5-10 business day service, but it can often take as little as two business days for shipments sent out via the SmartPost service to be delivered. SmartPost pickups happen Monday-Friday, deliveries occur Monday-Saturday. FedEx SmartPost has proven to be an incredibly reliable service. However, lost shipment claims on any package sent out using the FedEx SmartPost service will not be considered until 30 days from the original ship date.

Guaranteed Express Shipping Upgrade:

BuyWake.com offers an express shipping upgrade on in-stock product. Saturday Delivery available for select locations at an additional cost. Saturday Delivery orders must be phoned in and must be placed by 12:00 PM on Fridays. Express Guarantee is for business days only...holidays, weekends, and severe weather excluded. No refunds on shipping upgrade costs unless BuyWake.com is responsible for an error or the shipping carrier is at fault. Some items may not be available for Express upgrades. Heavy and oversized orders may require additional shipping charges.

Order Tracking:

All orders with a valid email address will automatically receive shipment notification emails with tracking information for the order. This is your confirmation that your order has shipped.You can also check the status of your order here.

We have several distribution centers located across the United States. Depending on where your gear is housed, your order could be split in to multiple shipments. The good news is you will not responsible for any additional fees, and we promise to meet the anticipated delivery date based on the shipping method you selected at checkout.

Lost/Missing Shipments:

Lost or missing shipments must be reported to BuyWake.com within five business days of the expected delivery date. Should our shipping company show the lost or missing package as delivered, you will need to sign an affidavit attesting to the fact that the package was, indeed, not received by you. Any unreported lost or missing shipments are the responsibility of the Customer. BuyWake.com shall assume no liability for unreported missing or lost shipments.

*Lost shipment claims on any package sent out via the US Postal Service or the FedEx SmartPost service will not be considered until after 30 days from the original ship date.

Damaged Shipments:

Should you receive any product that has been damaged in shipping, please contact us immediately. It is important that you do not discard the damaged packaging. We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within five business days of receipt of goods. Any claims reported after five business days are subject to denial.

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Who We Are

BuyWake.com is a universally recognized global leader in Wake-specific retail. Founded in 1997 in Kennesaw, Georgia, BuyWake.com is owned and operated by a core group of devoted wakeboarders who are deeply invested in the the Wake community, and has evolved by... READ MORE.