If the customer clothes are not picked up for the following reasons

SMS will be triggered accordingly

Bleaching will be offered free of cost along with the subscription. Please inform out pick-up boys which cloth to be bleached

Dry Cleaning takes up to 2-3 business days to process and deliver clothes. Dry cleaning comes at additional cost . Any garment that needs dry cleaning will be sorted by our sorting team - and an SMS / Email will be triggered to the customer immediately. Upon payment on the additional dry cleaning charges, as per the SMS / Email - Big Laundry will process the garment - else, it would be sent back un-processed.

Big Laundry also accepts garments for dry cleaning only. These garment can be handed over to our collection / delivery agents (boys) with specific instruction for dry cleaning.