ITS releases new WiFi network

Information Technology Services has created a new wireless network as the main campus connection.

According to Executive Director of ITS, Michael Tucker, the new WiFi, Raven Wireless, has been created to be more secure than the old AUWireless: “Last year we replaced a lot of the wireless equipment. This year we improved the security.”

Those using the new WiFi will most likely not notice a large difference as far as quality goes, though. The improvements were almost solely focused on the security aspects.

“The changes to the wireless network, other than the name changing to Raven Wireless, are intended to provide a more secure wireless network,” Tucker said. “Since students have to authenticate to Raven Wireless with their network credentials, we can ensure that only users with active accounts are able to connect to the network.”

Provost Marie Morris believes that improving the WiFi security is essential: “In today’s world of information vulnerability, I’m all for whatever we can do to ensure the security of our network because I consider that as one way we are being forward thinking. We are, however, as part of our strategic theme of outstanding student experience, continually working at ways to improve WiFi connections for students.”

“I have every confidence in our ITS Director, Michael Tucker, and his team to continue to find ways to build on the information and instructional technology resources we have available,” Morris added.

Some may find that connecting to the new WiFi might be initially challenging.

Tucker says that those using older devices on the new network “may have difficulty connecting to Raven Wireless.

“Software updates may help some of them connect.” he said. “Other devices though, may not have an update available. This is why ITS has not completely removed AUWireless. Our goal is to remove AUWireless but we will work to identify solutions for students to continue to connect those devices as best we can.”

To view helpdesk articles created by ITS, search for Raven Wireless at www.helpdesk.anderson.edu.

Those encountering any problems with the wireless network should report issues to the ITS Help Desk at its@anderson.edu.

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