Welcome to the Palmetto Road FAQ Page. We have compiled the list of the most
asked questions we receive daily. Please take a moment to see if your question is
asked and answered here. If you need more assistance, please email us or call us
directly at 866.599.7999

We are the manufacture and pricing is set at the retail level.
To find several stores near you to call and get price quotes, type in your zip code
at the top of any page on this website where it says "Find a Store."

No. Part of the buying experience is service before and "after" the sale. If you purchased our product over the internet then the chain of custody of knowing where the product is shipped and stored has been compromised, we would have no way of knowing if the product had been stored in a controlled environment or if an inferior product had been substituted for instance. The entity that sold you the product would be unable to adequately provide technical assistance if a problem should arise; the distributor who provided the product to the retailer would be unable to provide service because of distance. Therefore we don't warranty products purchased over the internet.

We manufacture both engineered and solid hardwood flooring for most of our customers - so we're not biased. However engineered floors are a more stable product, meaning they will not gap in the winter or cup in the summer when properly cared for. For most applications engineered hardwoods are a better & Greener choice than solid hardwoods will provide a lifetime of service. Please take a quick look at our section
Engineered vs Solid to see why.

Yes, from the woods we harvest to Eco friendly stains and finishes we use, our products are CARB-certified, California's strict guidelines that are actually stricter than the majority of the strictest guidelines on the planet. In addition, because we use 100% American Valspar Enviro+Plus™ stains and finishes, and use a UV drying process rather than the standard formaldehyde drying process, our floors are 100% HAPs-Free and has Zero VOC's surpassing all KCMA coating standards.

OK. Sit back, this will be a long one. But I think you'll get a lot of valuable information after you read this . . .
Let's start with your existing room - - - A simple coat of paint can transform a room with plain, white walls & ceilings. You can create different feelings and moods in a room just by what wall and floor colors you choose.

Because color is powerful, you may feel insecure about choosing color schemes. We've all experienced the difficulty of looking at a 2-inch-by 2-inch color swatch and trying to imagine what a whole room would look like in that color.

Color can be a psychological thermostat. Some colors are "hot" or energizing, such as red, orange and yellow. Other colors are cool and calming, such as blue, green and purple. Cooler colors make a space appear larger while warmer colors make a space feel cozier. Notice on our SKU pages you'll see descriptions on each swatch page that might see Red Brown, Yellow Brown, Orange Brown, Slate/Grey, or you may see Light, medium or Dark Brown. For the colored ones, this means a small amount of colored pigment was added to the stain. As you bring colorful paint and furnishing into your room, these pigments will get enhanced by the colors you bring to the room and they'll cause your floors to pop with color.

Traditionally, it's been considered best to put cool colors in places where you want peace and relaxation and warm colors in your more active rooms. But in today's mix-and-match lifestyle, many of the rules get thrown out the window. Now it's all about building the perfect room that represents you.

Dark colors absorb light, creating intimate spaces. They can be used in a small space to intensify the cozy atmosphere or in a large, sunny space to add intimacy. Dark colors on the ceiling will make it feel lower, making the space feel more cozy or cramped -- exactly why you need to carefully consider the consequences of the color choices you make.

For your floors, lighter colors will make a room seem bigger. A high sheen wood floor will reflect light throughout a room, adding interest and variety to the space. Darker colors, can add drama and intimacy. Muted colors often are the perfect center between bright and dark.

Your whole home should have a coordinated color scheme. You don't want to go to either extreme -- one color throughout or a different color in every room. It's best to choose a few coordinating colors and use various shades in different locations. Watch how the spaces flow into each other so color changes feel natural as you move throughout the house. Again, check out the wide variety of color choices and mix-and-match ideas suggested by our interior designers.

Interior designers often suggest that you look to nature when picking color, especially the nature right outside your windows. The colors in nature are always popular and never out of date.

If you want a modern, trendsetting color on the wall, such as a citrus orange or a lime green, limit it to an accent wall. The same holds true for trendy wallpapers and wall fabric coverings. Accent walls should play up the architecture. Dramatic walls in the house, such as a two-story wall or a wall with a fireplace, could make a good accent wall. But don't do an accent wall in every room of your house. It should serve a purpose and complement the space. Obviously, one accent wall is easier to change than a whole house when the color or paper goes out of style.

Whatever you decide makes the final choice carefully. Many paint companies have larger swatches or small amounts of paint you can purchase to test at home. The light in a room will significantly change the appearance of any color, so don't make your final decision in the paint store or you may be disappointed when you apply the paint to your walls.

The Palmetto Road brand is owned by the largest flooring distributors
in the United States, and they use a number of suppliers for hardwoods, laminate,
tile and carpet. The operators of this website manufacture only the hardwood flooring
shown on this site for the Palmetto Road brand. . The owners of the Palmetto Road brand
have other manufacturers who make laminate, tile, carpet and other speciality items
for them. The best way to identify and contact those manufacturers is through your
Palmetto Road local retailer or distributor.
Other Palmetto Road-branded products may also be viewed here: http://www.palmettoroadflooring.com

While we manufacture Palmetto Road hardwoods for the largest Hardwood Flooring distributors in the country (who actually own and operate the Palmetto Road name). However in some cases the distributor for your area may have someone else manufacture products like Bamboo, or certain species like Tigerwood, Kempis, etc. If it's not on our website, we do not manufacture or warranty the product.

Yes. Use a leading 2-in-1 or 3-in-1 pad as recommended by your
retailer. Just follow the manufacturer's instructions on the packaging. And be sure
to use an adhesive like Franklin's Titebond Tongue & Groove adhesive (or similar
type product) in the grooves of every board. Extensive step by step installation
instructions can be found in section 4.4 of the installation guide located here.

Yes. A vapor retarder of asphalt-saturated paper should be installed
on the sub-floor before installing the floor. This will help retard moisture from
below and can help reduce noise from having wood on wood contact.

Unlike our grandparent's floors that were open grained and needed
to be fed oil as they were cleaned, our sealed floors do not. In fact, avoid any
oil based products, as the residue left behind will actually attract dirt and dust.
As long as you vacuum (be sure to disengage the beater bar) or sweep regularly,
you should rarely have to "wash" your floor. When you do, using a product like Bona Hardwood Floor Cleaner or Squeaky Clean by Basic Coatings, which is sprayed onto
a dry flat head mop, is what is recommended. These cleaners and mops can be found
at most grocery stores, big box stores and the retailer you purchased our floor
from.

We highly discourage those types of mops as they contain oil that
can leave residue behind and attract more dirt and dust. A Bona style mop or the
larger professional sized one comes with a flat, removable head that can be thrown
in the washer after it's used. These mop heads can be used for at least a year or
more saving you hundreds of dollars a year over disposable heads.

No. Wet steamers are not recommended as they can force moisture
around the tonged & groove and under the product. If you have a dried-on or sticky
stain, using a mixture of five parts warm (not hot) water to one part white vinegar
on a hand cloth, should remove any spill. Try not to have water still on the floor
for any extended amount of time.

The purchase of Palmetto Road Hardwood Flooring from an unauthorized dealer or via the internet will automatically void any manufacturer’s warranty. An authorized dealer is not allowed to sell and ship material outside their local territory, particularly into another distributors territory.