Invensis Learning's ITIL OSA Training Course in Shenzhen is delivered by highly qualified trainers with extensive IT Service Management experience. This AXELOS's ITIL OSA Certification is one of the most industry-recognized IT Service management certifications for IT professionals all across the world. This ITIL Intermediate Operational Support and Analysis Certification Course in Shenzhen is ideal for individuals and enterprises who are looking to gain in-depth knowledge on the practical application of OSA practices.

The main takeaways from this ITIL OSA Certification course in Shenzhen are that you demonstrate the comprehensive understanding of managing an everyday operation of IT services, management and resolution with regards to people, relationships, procedures, infrastructure technology, and clear your ITIL OSA examination on your first attempt. Participants will receive course completion certificate.

We deliver ITIL OSA Training in Shenzhen through classroom and live online virtual modes. Enroll now and gain this ITIL OSA certification in Shenzhen today.

In this chapter participants will learn about the end-to-end process flow for problem management, measurement model and the metrics, and the benefits and business value that can be gained from problem management.

This module focuses on the end-to-end process flow for access management process, measurement model and the metrics, and the benefits and business value that can be gained from access management as related to OSA.

This chapter focuses on end-to-end process flow for OSA functions, the roles within each OSA process and generic roles, and the benefits and business value that can be gained from functions as related to OSA.

In this module participants will learn about technology requirements for service management and where / how they would be used within OSA for process implementation, best practices used in order to alleviate challenges and risks when implementing service management technologies.

The event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes

Efficient event management and provision of examples showing how it is used to ensure service quality within OSA

The benefits and business value that can be gained from event management

Incident Management

The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes

The measurement model and the metrics that would be used to support incident management within OSA practices

The benefits and business value that can be gained from incident management

Day Two

Request Fulfillment

The request fulfillment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes

The measurement model and the metrics that would be used to support incident management within OSA practices

The benefits and business value that can be gained from request fulfillment as related to OSA

Problem Management

The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes

A measurement model and the metrics that would be used to support problem management within OSA practices

The benefits and business value that can be gained from problem management

Access Management

The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes

A measurement model and the metrics that would be used to support access management within OSA practices

The benefits and business value that can be gained from access management as related to OSA

Day Three

The Service Desk

The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases

The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA

A measurement model and the metrics that would be used to support the service desk function within OSA practices

Functions and Roles

The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes.

The roles within each OSA process and generic roles

The benefits and business value that can be gained from functions as related to OSA

Technology and Implementation Considerations

Technology requirements for service management tools and where / how they would be used within OSA for process implementation

What best practices should be used in order to alleviate challenges and risks when implementing service management technologies