TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

3.05Rooms

3.05Service

4.05SleepQuality

4.05Value

3.05

“This property has 2 buildings, a motel-like building and a...”

Dec 25, 2013Pat R, Englishtown

This property has 2 buildings, a motel-like building and a hotel-like one. I arrived with my family of four and was originally given a room in the motel section. It was smelly, dirty and away from the rest of my family members staying in the hotel section. It also was assigned to another family with their own key cards. I would not allow my daughters to stay in such a poorly maintained room. I complained. Once we got moved to an inside room in the hotel section, our experience was pleasant. I would not recommend staying in the older, motel portion of this property based on my experience. However, the staff was very accommodating and moved us to a nicer, cleaner room with no problem in the newer section. The desk staff was very nice and overall the hotel section was clean and comfortable.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you, Pat, for choosing to stay at our hotel and for taking the time to write about your experience. We appreciate guest feedback and use it improve our customer service and make our guests' stays as comfortable and pleasant as possible.
First, I would like to say that I understand your concern regarding our Economical building, in which you and your family made the reservation. We are doing our best to improve that section and make it as comfortable as our Business section.
Secondly, please excuse my Front Desk for issuing the incorrect key cards to you. They understand the gravity of such an error and will be more careful in the future.
And lastly, I am glad to hear that my staff was able to make up for it with their service. I will pass on the kind words, which I am sure they will appreciate.
Again, thank you for choosing Days Inn of Parsippany. We hope to have the chance to serve you again in the future. Happy New Year!
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