Showing Unruly Guests the Door
Isn't Option for Airline Crews

W hile hurling drunken insults at staff may get people tossed out of bars, the same situation on planes requires a more subtle response.

Coping with unruly passengers is a cabin crew's nightmare. The number of reported disruptions varies widely, from 60 a month at Air New Zealand to none ever at Papua New Guinea's Air Niugini. The difference may stem more from reporting practices than the behavior of passengers on board.