FAQs

Of all the different types of silk, Mulberry silk is the finest and the softest. The triangular prism-like structure of the silk fibre allows the silk fabric to refract incoming light at different angles - or simply put, it has a lustrous shine.

Modal is a type of rayon that is made from cellulose of the beech trees. Modal is very breathable and silky smooth to touch. It is a strong fibre that is super resistant to shrinking, pilling or fading - making it the ideal companion to cashmere in our cashmere blend scarves.

We recommend you only dry cleaning the scarves to maintain their lustre and quality. These scarves are made from the finest fabric and particularly the cashmere blend scarves and the floral silks are quite delicate - so care should be taken while wearing them near sharp objects as they could tug on the weaves.

For all domestic orders, it could be anywhere between 1-5 working days, from the time of order. For international orders, it could take between 7-14 days from the time of order, depending on how far away you are from us.

Yes! If you are not entirely satisfied with your order, and would like a refund please contact our customer service team on customer.services@aneeka.com.au.

We do offer full refund on any items purchased as long as the items are returned within 7 days of receipt of order, in the original condition, unworn, unwashed, undamaged and in its original packaging. We do not cover the cost of sending your order back to us and we are unable to refund the cost of postage on international orders. A proof of postage is required for all return packages for us to process the refund. We aim to accept all returns. All goods will be inspected on return and in the unlikely event that we find the item in an unsuitable condition, we will send the item back to you.

To return good and obtain a refund, please email our customer service team on customer.services@aneeka.com.au. All returns requests must be authorized by email before sending the item back to us.

In your email to us, please include your order number and your reason for return. One of our friendly advisors will get in contact with you regarding authorizing the return. Once this process is complete, you may post the item to Aneeka's office, retaining a proof of postage. Please ensure that the item you are returning is in its original condition, unwashed, unworn, undamaged and in its original packaging. This is a requirement for us to process the refund. The refund will be credited to you via your original method of payment, excluding delivery costs.

At Aneeka, we are passionate about supporting causes that are making a huge impact on the world we live in today. As part of that, we are supporting empowering women towards an equal tomorrow, and creating a safe and nurturing environment for children to have a better future.

Aneeka will donate a portion of every sale to these charity organizations that are doing some amazing and much needed work in this space - CARE and/or Save the Children fund.

As our customer, we would like you to be part of this giving with us. So as you checkout, you will find a drop down box that will give you an option to choose which charity you would like our donation to go to. Feel free to make the choice or even pick both!

If you have a burning question about us or our products and policies, that we have not covered here, please feel free to send us an email to customer.services@aneeka.com.au. Our friendly advisors will be happy to assist you and they are available from Monday to Friday 9 AM to 8 PM and on Saturdays/Sundays from 9 AM to 6 PM.