Lost something?

You can also contact us by telephone on +33 (0) 5 57 57 88 00
Winter opening times | Monday to Friday, 2pm to 7pm
Summer opening times | Monday to Friday, 2pm to 8pm

Lost your TBM card?

If your TBM card has been lost or stolen and is topped up with a pass or journeys, report it as soon as possible at one of TBM’s sales offices with a photo and an ID to ask for a duplicate. The creation of a new card is charged €10. Beyond one replacement per year, every new card is charged at €15.

While you wait for your TBM card to be found or a replacement card to be sent out, don’t forget about Tickartes: You may be charged a penalty fare for travelling without a ticket.

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