9 replies

Hi, lukeee24. Welcome to the community. Thanks for the diagnostics. They showed a lot of WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any further occurrence of this issue or changes in your setup, please submit a further diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.

Hi Edward. Thanks for the reply. I read through the article on Wireless interference and that doesn't seem relevant to my current WiFi network setup. Please see additional Diagnostic Number: 579189817.

Hi, lukeee24. The article regarding WiFi interference may not have seemed relevant, but the diagnostics are still showing it. If you would like real-time support so that we may dig deeper into your issue, I think it might be best that you get in touch with our support team via telephone. They will be able to help you further. Many thanks, we look forward to hearing from you.

Thanks for sending in the report. If you're still having issues, it may be due to wireless interference. Your speakers are having a hard time staying connected, and it looks like there's a nearby network that may be switching channels automatically. If you have access to the device creating the Bell network nearby, check to make sure it is set to a static wireless channel that is different than your main network.

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