Review:"Concord owned by Lennox"
I had a Concord cg80tb75d12a furnace installed less than five years ago. (Concord is owned by Lennox) On Firday 1/8/2010, the Hot Surface Ignitor stopped working. Since it was the weekend, I could not get a part until Monday 1/11/2010. When I emailed the company about the warranty, this was the reply: "We do not have a mechanism to reimburse you for the part. In order to receive reimbursement, your service company will be required to file a warranty claim with our local distribution. After the warranty claim has processed, your service company would offer you the reimbursed credit amount." This tells me that I have to depend on my service company to reimburse me for the part. If my service company doesn't file a warranty claim, I'm out some money because they don't have a mechanism to reimburse me. It sounds to me that not only do they produce a substandard product, they don't have to honor their warranty. I would not buy anything from these people again.

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Date created: 2010-01-10Name: DImitriYears owned: 3

Satisfaction Rating:

Very Unsatisfied

Review:"Dont Buy Lennox"
My Lennox furnace is about 6 years old now. The unit is having trouble
heating the 2 story house even through the btu rating is appropriate for the size of the heating space. This is why you shouldn't buy Lennox: The replacement parts are extremely expensive to fix the units. The replacement parts are about 10 times more expensive then any other furnace brand and you can only purchase the parts from Lennox.
The Circuit Board went out on my furnace 2 days ago and the repair guy determined that it was the circuit board. The replacement board cost me $660 including the $85 service call. This is a ridiculous price for the circuit board. The repairman told me that Lennox is the most overpriced furnace considering its reliability and poor performance.
Lennox History in a nutshell (if interested). Lennox company was started by the Lennox Family and they built quality and reliable furnaces and that's why the brand image was so high. However, after selling the company, the quality went to crap. It is a matter of time that the terrible reliability and quality will start eating away at the Lennox brand image.
Don't Buy Lennox

Date created: 2010-01-07Name: M. SailerYears owned: 1

Satisfaction Rating:

Very Unsatisfied

Review:"Lennox Heating and Cooling System - JUNK"
A new Lennox Heating & Cooling system was installed July, 2009. In my
opinion, it is a piece of junk - spent $11,400 on a unit that makes so
much noise turning on and off that it wakes me up. The air blowing
sounds like a train going through my house. It also is inefficient since the computer brain takes approx. 4 days to adjust to the temperature and weather. The area Lennox Rep was arrogant and "mickey moused" some of the noise by covering the outside pipes with foam. He also stated that "I should learn to live with the noise". Also after a call to the main Lennox office, Scott Boxer, Pres. & Chief Operating Officer of Service Experts, I was told I could not get help to fix the unit. Only the contractor could call. A formal complaint was filed with Lennox and as of this date (1/10) there has been no response. I will never buy anything made by Lennox again. If you want a heating and cooling system that works properly, in my opinion, you should check out other brands.

Date created: 2010-01-04Name: James RLocation: CanadaYears owned: 1

Satisfaction Rating:

Very Unsatisfied

Review:"Lennox G60VHY"
Bought a house with a 2002 installed Lennox furnace. The most unreliable
p o s I have ever dealt with (so far). I have a feeling it's only the
beginning of my woes with this thing. The company who installed it won't
do a house call. This is Canada. Winter is unforgivingly dominant. Home
heating is essential services.

Date created: 2010-01-01Name: Ross GoldingYears owned: 10

Satisfaction Rating:

Very Unsatisfied

Review:"Ross Golding -- Lennox Whisper Heat G20"
I would start burning wood before I ever buy another Lennox product
again. This furnace is ten years old. It's been loud and unreliable since day one. This furnace consistently breaks down during cold weather as it needs to have the flame sensor replaced or cleaned without fail annually, which is now becoming a bimonthly chore in the cold weather. Lennox - never again.

Date created: 2009-12-28Name: CrosbyYears owned: 8

Satisfaction Rating:

Somewhat Unsatisfied

Review:"Mr."
Great until it needs repair. An ignitor that will likely need to be
replaced is $185 and the circuit board is $350. I have two Lennox units.
That's two $185 ignitors and two $347 circuit boards. The unit isn't
even 9 years old. Do the math!

Date created: 2009-12-19Name: MicheleYears owned: 15

Satisfaction Rating:

Very Unsatisfied

Review:"Complete Garbage"
I had this Lennox high efficiency gas furnace installed 15 years ago and have had nothing but trouble with it since then. It's been through three ignitor modules, two air cleaner modules and a cracked plastic fitting in the combustion condensate drain. Now it has a new problem - the pilot light goes out unless the metal cover is off. Cover off, works ok, cover on, doesn't work. Had a tech over here who wasted two hours of his time and mine trying to figure it out. He had no clue. Whatever savings I've realized in fuel costs from this "high efficiency" garbage have been more than canceled out by having to buy overpriced electronic junk every few years. I just wish I could have my old 1964 GE furnace back. That never had a single service issue in 30 years. Lennox is poorly built, unreliable garbage.

Date created: 2009-12-18Name: Peggy B 1946Years owned: 27

Satisfaction Rating:

Very Satisfied

Review:"Lennox keeps running like a Volvo"
My furnace, a Lennox Pulsaire, is just biting the dust. It's 27 years
old. We've had two service calls in the last 18 years, one of them
because the intake outside of the house was frozen up with ice. I think
that's pretty darned good for a furnace so our next one will be a
Lennox as well. For the same reasons, I used Kenmore appliances and
drive a Volvo.

Date created: 2009-12-01Name: T. HartzYears owned: 6

Satisfaction Rating:

Very Unsatisfied

Review:"Lennox HM61"
Absolutely the biggest pos out there. 6 years in the house and has never
worked more than 6 months(EVER) Constant problems with gas pressure
switch, Service rep comes out and charges me $335 to replace switch. I
finally have had it !! I decided to try and solve problem myself,
personally knowing the techs that have installed and worked on it I
figure if these guys are called experts than I will consider myself a
genius. I locate the switch under unit and remove it (cheap plastic $65
dollar part) less than 5 minutes to remove and reinstall =$335 ?? I will
never own a Lennox product again and will certainly not refer anyone to
their junk. As I look around for a replacement a scary concern surfaces
- It doesn't appear that anyone makes a quality unit anymore. Like most
things these days they are engineered to be defective, you can't make
any money on something that doesn't break down. They just don't make
things like they use too including reputations. I installed a weil
McClain Ultra in machine shed and after 1 year its still going but
seroiusly though it has only run a total of 4-5 months and about 500
gallon of propane, happy so far but after reading reviews I'm nervous.
It would appear that there is a hell of a demand out there for someone
to make a solid unit.

Date created: 2009-12-01Name: K. BarbieriYears owned: 37

Satisfaction Rating:

Very Satisfied

Review:"I love my Lennox"
My Lennox gas furnace is the original from when the house was built in
1972. I've only owned the house since 2002, but my furnace has always
worked faithfully from day one. It had some minor problems with the
sensors but that's it. Unfortunately, I need to get it replaced because
the bottom is rusting out from a water leak I had in the basement. The
only good thing about this is that getting a current model will
certainly be more energy efficient.

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