I made three orders on plamoya; the shipping fees are quite cheap but there are not many options (I could only choose SAL and I still got the customs ^^). The prices are very high for rare items, but sometimes it's the only website where you can find what you're looking for (I've found my Clare thanks to them). The figures I received were new and the boxes were almost all in mint condition (one was crushed). The package was simple but strong, the items were shipped 4 days after the order and took 10 days to arrive. However, the customer service is not very helpful. EDIT: I got a damaged figure but Plamoya replied it was not a defect recognized by the manufacturer so they would do nothing. I asked for a return (and paid the fees) and when Plamoya received the figure they recognized there was a real defect and proposed to send me another one. I refused and they refunded me the price of the figure (not the shipping fees). I made another order that was cancelled because there was no stock.