Spend £99 and Love Lights FREE Standard Delivery is Usually 3-5 Working Days to Any UK Mainland Address!

(Please allow up to 7 working days as some items take a little longer.)

Orders placed before 12 noon for items that are in stock in our warehouse (stated as immediate delivery) could be delivered within 1 to 2 working days to UK mainland.

If the item states in stock but doesn't show an immediate dispatch delivery message on the product, this is not in stock in our Stockton store so items will be ordered from our suppliers and delivered to you within 3 to 7 working days.

Please note: We advise you book a qualified electrician to fit the lights once the goods have been received and not prior to this. We cannot be held responsible for any charges from electricians if goods arrive later than expected. Unfortunately deliveries can be delayed and are often out of our control however we make every effort to get your order to you on time.

You'll receive a confirmation email with your order number and then a further email once the item has been dispatched. Larger items will be sent with a courier and you will receive an email or text message with a 1 hour delivery time slot.

Pallet: Due to the size and fragile nature, some items will require a pallet delivery so will incur a £40 charge. These items will specify this in the product description and the delivery charge will automatically be applied at checkout.

Returns Policy

Returns

We accept unused boxed returns complete in original wrapping or unopened sealed plastic containers for refund or exchange within 14 working days after the goods are received, goods received back after this date or with wrappers/containers damaged or missing will not be refunded.

You must take care of the goods whilst in your possession.

If you wish to cancel your order and return goods you need to first put this in writing, either a letter to company's correct postal address as below or email to sales@lovelights.co.uk A telephone call is not sufficient.

Goods will not be accepted back for credit until written approval has been obtained.

If unwanted goods are returned within 14 days, you will be refunded within 30 days via payment method you purchased items with.

If you require an exchange outbound delivery charges will apply.

We cannot refund any delivery charges incurred by LoveLights.

Returns will not be accepted after 28 days from purchase unless under a decision from management.

Please note all unwanted goods are to be returned at the customers cost.

Faulty goods

Claims for shortages or damaged goods on arrival cannot be accepted unless received by the company in writing, either a letter to company address or email to sales@lovelights.co.uk within 24 hours of receiving the goods. A telephone call is not sufficient.

The company’s liability shall be limited to, at the company’s option, replacing the goods or refunding the price of goods.

Upon written approval all faulty or damaged goods must be sent back for inspection using the company's correct postal address. If found to have a manufacturing defect the customer will be offered a refund or exchange within 28 days and credited with any carriage costs paid. A receipt of carriage costs paid is needed.

Immediate replacements for damaged goods will be charged and credit issued on the return of the damaged goods to the company in the original packaging

Advice for returning unwanted or faulty goods

Goods must be adequately sealed in original packaging. If goods are inadequately sealed we cannot be held responsible for any loss or breakages through carriage.

Attach address label securely to package

Ask for a certificate of posting from the post office as proof have sent the package. The post office does not charge for this service.

For all returns proof of purchase is needed. Please enclose a copy of invoice with items on returning. If not available a note detailing customer name, address, contact number, item returning and date purchased is sufficient.

If a damaged product is of high value or there is a high risk of breakages through carriage the company will arrange collection of the goods. This decision is at the discretion of store manager.

If goods are returned without correct authorisation, the reimbursement of any carriage charges will be limited to the amount the company would have incurred with their own carrier. No liability will be accepted for loss or damage to goods returned by the customer without the company’s prior consent.

Please ensure goods are returned in their original product item box with no damages or defacing of these boxes; this includes stickers and writing as we cannot re-sell items once their individual product box has been defaced. Ensure all parts of the goods received are in the condition that you received them in.

At Love Lights, we use the latest Payment & Security software allowing our customers to experience a positive and smooth shopping experience. We accept all major debit and credit cards as well as Paypal allowing our customers to choose the most suitable payment method at checkout.

Credit/Debit Card Payments (SagePay)Sagepay are one of the most popular payment methods amongst our customers and allow you to pay by various UK debit and credit cards now including American Express. This option allows customers to complete transactions very quickly and securely online.

**Any payments made with Non UK/foreign cards are subject to further checks and we have the right to cancel orders that do not pass our security checks.

Alternatively if you would like to order over the telephone; please contact us on 01642 424844.

Paypal PaymentsPayPal is a safe and easy way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

Security

Our site uses the latest SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc).

SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS.