Pros: Lingo is very user friendly and their customer service team is amazing! Raw data is converted to readable data that everyone in the team can understand, how awesome is that! We can do everything tied to order processing through Lingo from the receipt of orders, acknowledgements, GS128, small parcel shipment processing, ASNs and invoices. Best of all, I can mass generate most of the process and all documents needing to be transmitted back to the customer has a safe validate check to make sure all data required is keyed in.

Lingo was my go to when we decided to publish our own online site and needed to integrate the site's platform to automate order processing. There was no doubt in my mind, if someone could get the job done, it would be Lingo and its team of amazing and helpful specialist! They could have easily turned around and say that's not what they specialize in but instead, were very committed to help us. eZcom team conducted the research needed to implement the integration and were able to get us up and running within a week which was incredible!

I've personally been working with their team for the past two years (I believe our account was set up 4 years ago) and can say I've always received a helpful and friendly specialties to assist with my request. Getting someone to assist is super easy, we can call and get someone live, send an email or submit a request directly through our Lingo account with quick responses (usually within 24 hrs).

Cons: We are only able to print 400 GS128's at a time, it would be great if we could print the entire batch all at once.

Overall: Our company is able to established relationship with big retailers that require EDI processing as well as link web stores to automate process.

A Letter of Thank You

Aug 09, 2018

Patrick G.

President of Sales

Retail, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of using and navigation throughout the system

Cons: The system is a lot to take in but the customer service of Lingo goes above and beyond so the system doesn't seem intimidating

Overall: The experience that I have with Lingo is customer service at its finest. In particular, I have been working a lot with the customer service representative. He has gone above and beyond to help walk me through the process, answer questions and when he doesn't know the answer he gets me immediate answers from his supervisor or someone more familiar with the question. I have been in retail for 43 years and many of companies would give all they have to have the type of customer service that Lingo gives. I had to stop and give big "thank you's" to Lingo and CSR for understanding what true customer service is about.

Efficient, easy and support staff are enjoyable too!

Jan 09, 2018

Jennifer E.

Sales 'amp; Program Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Lingo (especially compared to other options) streamlines order entry to the point of being effortless! We are able to customize integrations not only for ease of fulfillment but also to avoid charge backs from customers. Removes the human error factor so nothing is forgotten to acknowledge on time, correctly label or transmit, even invoices are automated

Overall: Streamlined processes, saved revenue by avoiding customer charges. Saved payroll due to efficiency from the automation. Real person support with one phone call who uses easy to understand solutions.

It is a very useful tool we couldn't do without, especially since it integrates into Quickbooks.

Jan 12, 2018

Kathy S.

Office Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

4
/
5

Value for Money

Pros: The things I like include integrating into Quickbooks, batch updates and the fantastic customer and tech support teams.

Cons: Too many steps to complete each task - in a sense you have to enter and exit each order multiple times from it being new to it being shipped and then invoiced. And you have to go "find" it each time you want to work on it.

Changes are not automatically saved and you may periodically get kicked out of what you were working on and lose all the changes you just made.

They make my job so much easier!

Mar 12, 2019

Crystal H.

Office Manager

Consumer Goods, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I've told other EDI provider representatives that there is no way that I would even consider going anywhere else for our EDI services. The eZcom team are extremely knowledgeable and friendly and their support is amazing. We have MANY EDI trading partners and setup for each one has been a breeze thanks to eZcom.

Cons: Absolutely nothing. I've never had a bad experience with it.

Lingo is great to work with in every aspect. And the support that ezcom provides is fantastic.

Sep 14, 2017

Lori B.

Logistics coordinator

Retail, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of using the software in Lingo is great. It's functionality is great overall. I like the fact that when you receive an order you do that order from start to finish in Lingo

Cons: On occasion the software will run slow which causes a delay in processing orders. This happens very infrequently though.

Overall: The ease of processing received orders from start to finish and not have to use several different programs to do so.

Happy multi year user of Lingo

Sep 12, 2018

Charles G.

Owner

Consumer Goods, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Customer service is great.

Ability to integrate with customer determined web portals such as DSCO.

Ability to print UCC labels and packing slips

Connection into UPS/Fedex

Cons: Not much to complain about here. Have not integrated with ERP but that is probably more a function of ERP than Lingo.

Overall: In the process of converting all customer order/invoicing data point through single source, Lingo.

A very good experience using this software.

Jan 23, 2018

Sing L.

Account Manager / EDI

Apparel & Fashion, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is pretty easy to use. I like the availability of customer support, they are helpful. We are able to connect to a lot of our customers.

Cons: Sometimes the uploads or creating shipments don't work as smooth as the receiving process. Item management is visually and harder to use online with the software.

Overall: Easy to work with all size companies and different requirements.

Great Customer Service

Mar 12, 2019

Denny K.

Purchase Order Manager

Plastics, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When things are working properly, the software is very easy to use.

Cons: There are times where changes need to be made to documents, post shipment or previous transmission, and that can be difficult.

Overall: Lingo helps us successfully conduct business with our very large trading partners and the customer service is always quick, competent, and more than willing to help.

I have always had a great experience with Lingo and their customer service!!

Jan 09, 2018

rosemarie m.

Operations analyst

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: I think the thing I like most about the software is that no matter the issue there is always someone to help resolve :)

Cons: I wish there was a way to unsend shipments if a mistake was made. I know we can contact the buyer to ask them to reject but I wish there was a way we can do it in the background without letting the buyers know.

I'm a groupie now!

Sep 14, 2017

SANDI D.

OFFICE MANAGER

Wholesale, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I process multi-store orders, sometimes over 1000 stores per PO. Lingo lets me select the individual stores I need to ship to without having to select all 1000 stores like my previous EDI company. Actually, Lingo lets me do almost anything I want. From sorting the way I want to shipping and invoicing the way I want. So far, no one has told me no to any of my requests! The customer support people are incredibly knowledgeable and very easy to understand and deal with. Also it only takes a few minutes to get connected to a real live person. All of my questions have been answered promptly. Best thing we've done at work all year!

Cons: It's not entirely intuitive. Error checking is called "Validate." Wouldn't have figured that out on my own. There are a few things like that, but, the customer support people are patient in helping me figure out how to use their system, even waiting while I write my notes. Best customer service in a long time!

Overall: EASE. (nuff said!)

Lingo EDI - Web Based Platform made Easy

Mar 12, 2019

John R.

Head of Wholesale Operations

Wholesale, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simple web based platform that makes EDI easy to understand for non-technical individuals. Great ability to integrate with your own system and retailers. Quick set up allows you to get new accounts set up within 1-2 weeks easily.

Cons: Lack of reporting tools. Search tools not always the easiest to use.

Great service and cuts down on charge backs from customers.

Jan 12, 2018

John R.

Head of US Wholesale Operations

Wholesale, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very easy to use and the setup team ensure you are ready for business asap. Whenever we have new EDI customers, we count on EZCom to get us set up so we can be ready for business.

Cons: Dont really have any negative feedback. Their support team is responsive, helpful and eager resolve any issues in a timely fashion.

Love the customer service - always helpful!

Jan 12, 2018

Tonja B.

Account Manager

Wholesale, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of movement/functionality in the software once you become familiar with it.

Customer Service people are great! Very patient and helpful.

Cons: Would like an easier way to update product info for each partner.

Would like a screen to view each partner's requirements.

Overall: Full PO processing from order entry to invoicing.

Lingo review

Mar 12, 2019

Verified Reviewer

Retail, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The basic order processing function is pretty user friendly.

The Customer Service Team is top notch!

Cons: Some areas could be a little more user friendly - i.e...adding additional product info to vendor profiles.

Overall: Very pleased with the functionality overall.

The customer service team is always very helpful and accommodating.

Great experience so far!

Jan 15, 2018

Margaret R.

Office

Apparel & Fashion, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This Program is easy to use and we like it a lot. We use it on a daily basis and it is easy to teach new employees how to use it. Yourcustomer service department is always helpful.

Cons: I do not like the change from ASN to Shipment. I know it's a small change but I was very used to the old way.

Fast, accurate, easy - great team to work with.

Mar 12, 2019

Sue P.

CEO

Consumer Goods, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Intuitive to use. Can not make a mistake - lots of checks along the way.

Cons: Have not found anything we do not like yet........

Overall: We've been working with the eZcom Team for years. They have supported our growth every step of the way with a smile and unending patience. Highly recommend them.

Highly recommendable platform

Nov 02, 2018

Marcos H.

VP Business Development

Apparel & Fashion, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Extremely intuitive and user friendly platform. Short and easy learning curve even if you have zero experience with EDI. Many usual shortcuts you usually use on popular programs like Excel will have the similar outcome within Lingo's software The support staff is responsive, very knowledgeable, easy to reach and patient to walk you through any hurdle you find.

Cons: Not really a 'con' but it would be awesome if they offer some additional training via YouTube to gain expertise and get the best of what the platform can offer.

Overall: I tried to hide away from EDI for a long time thinking it would be a nightmare to master it. It is quite the contrary! Quite simple to understand and gain confidence and it helped us get rid of tedious processes (such as Invoicing) that were previously done manually.

My experience with eZCom software has been excellent, I have been using it for about 2 years now.

Jan 17, 2018

Kristina M.

Customer Service

Apparel & Fashion, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like most about this software is that you can send tracking easily. It is a great way to update shipments and make others aware

Cons: There is not much I do not like about this software, sometimes they switch the wording of things and it can become confusing when you are so used to how it was before.

Overall: Our company can easily access orders and get them out to our consumers. It helps keep things efficient and organized.

absolutely a pleasure

Jan 09, 2018

Verified Reviewer

Consumer Goods, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: i find it to be extremely user friendly and the support team has given me so much information that it allows me to consider different ways to ulitize the software on a daily basis

Lingo is easy to use and has a lot of features that speed up business

Jan 09, 2018

Cory O.

Key Account Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The adaptability to meet each of our customers needs. We like that we can use it for almost all of our trading partners.

Cons: We wish it was a little more intuitive to use. There are a lot of menu's/options that are not in default screens and we need to spend time showing our users where everything is.

Easy to use and customizable to your needs.

Mar 12, 2019

William B.

Logistics Manager

International Trade and Development, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The platform is easy to use and straightforward.

Cons: There should be an option to save ship to & ship from addresses.

Awesome Finder alternative for the graphic oriented user

Nov 13, 2018

Vladimir O.

Web Architect Manager

Design, 11-50 employees

Review is based on a free trial

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's just awesome to have a way to search and sort your images in a fun way. The IOS is awesome but Lingo is better, not in a very techinical way but in an almost old school crafty way.

Cons: Images should be compressed (even more?) so it helps with the loading time. Not sure if that's the issue tho but large kits can take a little bit to fully load.

GREAT PRODUCT

Mar 12, 2019

TONIA L.

LOGISTICS MANAGER

Design, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: LINGO IS SO EASY TO USE AND IT ALLOWS YOU TO MAKE WORK LOAD EASIER

Overall: INVOICING AND INVENTORY WAS AN ISSUE FOR ME BUT NOW THAT I USE LINGO IT MADE MY WORK LOAD SO MUCH BETTER

EDI Manager

Mar 12, 2019

Tausif K.

EDI Manager

Wholesale, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: the functionalities, ease of use, automation, mass updating.

Cons: Integration with our software but that's because i don't know much about what EZ Com offers.

Overall: excellent support.

We use Lingo to process our incoming orders for drop ship and other majors.

Jan 15, 2018

Kristen C.

Jr. Planner

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

1
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use for our vendors. Mostly reliable. Good customer support. Works well for incoming drop ship orders. Our vendors are comfortable submitting orders through this platform. ASNs are sent across quickly.

Cons: Difficult to execute broad searches. Program seems unable to process large amounts of data at one time. Discrepancies in dates that orders are received to us. Lag between order transmission and receipt as well as inventory uploads and time it takes for inventory to go live for our customers. Difficult to pack asns.

The customer service team at Lingo is super supportive and the software was easy to use

Jan 16, 2018

Debra G.

Order Entry ' Customer Svc Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: IT is easy to use and to navigate. Each operation has it's own section which makes them easy to locate for processing.

Overall: Once the customer support team showed us how to navigate, we were comfortable and now can process orders and shipments quickly.

Lingo has made our lives so much easier!

Sep 14, 2017

Carleen K.

Director of new business

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Give star customer support and functionality. We get more done faster and know lingo will be there when we need help.

Great Software

Mar 31, 2016

Jennifer H.

EDI Specialist

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I've been using eZCom software for several years and it's by far the easiest EDI software I've ever used. Lingo is very easy to navigate. I really appreciate that I can check my work on Lingo to find any errors before sending my documents, which really helps to avoid charge backs.

Amazgin

Mar 30, 2016

M L.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Best customer service. Smart, knowledgable, responsive. Amazing program -- intuitive, intelligently designed with real world application in mind.

Vendor Response

by eZCom Software
on March 30, 2016

Thank you very much for the review. We always strive to give you the best possible service.

Excellent EDI provider

Mar 31, 2016

Scott D.

COO

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Been with them for over 10 years. Always improving the product with great new features.

Great customer service as well.

The eZCom concept of everything in one page is making the other provides look old style

Mar 30, 2016

Cris Q.

EDI Compliance

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Lingo Software has the top novation tools that make EDI sophisticated.

Vendor Response

by eZCom Software
on March 31, 2016

Thanks so much for the great review!

Joseph Joseph

Mar 31, 2016

Lucas P.

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Web based operations are slow (document processing); Customer Service is amazing