All exchanges/returns sent back to us must come with a tracking number.

*INTERNATIONAL - what if I am charged extra duty tax by the post in my country?

*This can happen from time to time, unfortunately IRBWMD has NO CONTROL OVER THIS and is NOT RESPONSIBLE for the potential charges a government post may place on a package. We can not provide refunds or reimbursment for duty taxes.

*What happens if I put in the incorrect shipping address and it has already shipped?

*That's ruff! We understand those things happen, we're human after all! Unfortunately, we can't change an addresses location once it's in transit, so email community@idratherbewithmydog.net and we'll do our best to work it out! However, we CAN NOT issue refunds for items that shipped to incorrect addresses.