Prism casino - Withdrawal denied but never told me

I requested 2 withdrawals - one on August 16 and one on August 20. I faxed all the paperwork they asked for. My account history showed 2 withdrawals approved - one on August 26 ($1000) and one on August 29 ($3000).

When I inquired today I was told my requests were denied because I took advantage of their bonuses and played other games besides slots and keno.

I know these places have their rules, but they never informed me of any of this. The way I see it, I lost $4000. I did play slots...so I'm not entitled to any money?????

They did not seem concerned at all when I told them I wouldn't play at their casino again. The man said "very well."

Very unethical.....to say my withdrawal was approved was totally misleading.

Bernie6198 - my account was closed a couple days ago by a host named Chris. He said it was my error - I played games other than slots/keno and therefore my withdrawal requests were denied. I did play other games AFTER they were unlocked - also, I was never notified my requests were denied. My account history said "Withdrawal request approved!" They took my $4000 - why didn't they just leave it in there if they weren't going to send it to me?/ Very deceptive and misleading - not to mention unethical.

Winnings were voided since you played non allowed games and manager declined the cashout on 8/29/2013 5:09:29 PM and immediately after removed the money from the account. The $100 deposit was credited back on the account on 8/29/2013 5:10:20 PM.

According to your game history you have played following not allowed games:

I made the deposit and redeemed the code....all games were locked except slots and keno. After I played for a while..the other games were unlocked, so I thought I played through the bonus and played the other games.

I have issue with the fact that I WAS NEVER TOLD my withdrawal was declined. On my account history it says "Withdrawal Request Approved!" How is that NOT misleading???

Why would you not just leave the money in my account if I couldn't withdraw it?

You are deceptive and misleading....and from the looks of things on this website it really doesn't matter if the deposit was approved. You don't pay anyway!!

This complaint is not resolved to my satisfaction. Unfortunately, I'm not sure what else I can do, but I will complain on every website that will hear me. This just isn't right!

You have an advantage - I cannot view my account history any longer since the casino closed my account after I filed this complaint.

So you are telling me the casino allows me to play games that I shouldn't be playing (the games were unlocked after I played slots) - allows me to withdraw money even though I am not eligible to withdraw - then denies my request and takes the money from the account?

Sorry, but I feel this is still misleading and deceptive....I have read the casino's terms and conditions, and even though there are many of them I cannot find where my situation is addressed.

This is pointless. You keep telling me the same things over and over. I want to see where in your terms and conditions it says I am forbidden to play games AFTER they are unlocked. You misled and deceived me.

Please don't talk to me like I'm an idiot....I understand what you are saying, but I feel the casino was misleading and deceptive at the time it was happening. I will go through it one more time:

--I made several deposits and took advantage of the slots/keno bonus. When I started playing slots, all other games were locked. After a while the games were unlocked so I thought I played through the bonus. Why was I allowed to play the games??

--On 8/19 I requested a withdrawal of $1000 - on 8/26 at 5:02 p.m. it says "Withdrawal Declined" - then at 5:03 it says "Manager Withdrawal Approved!". I never received any kind of notification, I just thought the Manager had to approve the withdrawal. Again, misleading.

--Same thing on 8/27 - withdrawal requested for $3000 and declined on 8/29 - a minute later it says "Manager Withdrawal Approved!" (The exclamation point really is a nice touch)

What really bothers me is that after I thought these withdrawals were approved, I continued to make deposits - over $1000 total.

Prism casino has been blacklisted on more than one gambling site - I am not the only one who was misled. We are at an impasse here.....you are obviously not going to compensate me in any way, and this complaint will never be resolved.