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It's easy, and some might say it's downright fun. Why waste time waiting on the phone? You can easily see the error message or describe the scenario you are experiencing. Once you have an IBM ID and are a registered user of the IBM Service Request Tool (SR), there is no reason NOT to use SR. SR gives you one place to manage all your PMRs. You can easily get to it from the service requests menu option of the Choose your page menu on the left side of any Support Portal page. We've had several featured articles on this blog about SR. We also... [More]

Welcome to 2011! It's going to be a great year, especially if you use IBM Electronic Support Tools. Here is just a smidgen of what we have planned for this year: Enhancements to the IBM Electronic Support Tools portfolio Attendance at conferences to promote electronic support tools and meet our growing community Blog articles featuring that latest updates, information and goings-on with IBM Electronic Support We'd love to hear from you. You can provide feedback directly on the tools or feel free to comment here on the blog. Tell us the... [More]

2010 has been a big and busy year for IBM Electronic Support. Amidst the mass of migrations, new releases, awards won and conferences attended, here are some of the highlights. The "NEW" IBM Support Portal was unveiled in January, 2010. Since then, all areas of IBM have been in the process of planning or implementing migration to the new portal. It opened with Lotus products and much of Software Group products followed suite. In September, Power systems products migrated to the portal, and just this month, the IBM Software Toolbar... [More]

Starting this month, when you go to technical support documents for a select number of IBM products you'll see stars -- as in star ratings. We've started rolling out a 5 star rating system on technotes that lets you weigh in on how valuable the document was, and lets you see how others have rated the document. Among the first products to get the star treatment are Websphere MQ, Websphere Commerce, DB2 for Linux, Unix and Windows, Informix Servers, Maximo Asset Management, Tivoli Directory Server, Lotus Connections, Lotus Sametime, Rational... [More]

Just in time for Christmas.... We have had another entry for the new electronic support tools releases. As you will recall, the IBM Service Request Tool released version 2.0 in October . Well, the Service Request Tool team wanted to give our users just a bit more in 2010, so, on December 2nd, 2010, IBM Service
Request tool version 2.1 was released. Consider it an holiday gift ;-) This version provides the
following enhancements:
Improved IBM Service
Request portlet user interface within the IBM Support Portal The
Filter service request... [More]

In April of this year we launch the IBMElectronicSupport YouTube Channel, which is dedicated to providing short video tutorials on electronic support tools how-tos, features, usage, etc.... Since that time, the channel itself has had over 23,000 views and as of 12/1 the 29 videos have had over 13, 000 views, with 204 subscribers. We're looking to also get this video content on the IBM Education Assistant, for our clients who are unable to access YouTube. Here are the top 10 videos in descending order of views What is the IBM Support Portal... [More]

Since December is highlights and recap month, we thought that it would be nice to start off with a top 10 list of technical blog articles based on electronic support tools, features, releases. It does not include conference promotions, because, well, who doesn't love a conference ;-) These are in descending order by number of visits. So, if you have missed one, now you can go back and review. IBM Support Portal Features You Won't Want To Miss. Technical Support Chat Makes Lotus Support Easy IBM Electronic Support Weekly Update Now You Can Get... [More]

If you guessed IBM Support Assistant as the next electronic support tool with a new release in November, then you are correct. Here is what you've won: IBM Support Assistant 4.1.2 delivers several defect fixes and a new version of its quick data collection tool ISA Lite. The following new features are available in ISA Lite: Once the inventory is collected in ISA Lite, you can now easily view the inventory in a browser. ISA Lite uses Ant 1.8, keeping up with the latest technology. You can more easily view the menu options because each menu... [More]

As you may know, the IBM Software Toolbar was created as an interim, unsupported tool to help our software clients find all support and electronic support resources quickly. Since that time, IBM has transformed electronic support, consolidating tools to serve hardware and software, and improving other tools to simplify support. The IBM Support Portal is a unified, customizable view of all technical support tools and information for all IBM systems, software, and services. It succeeds all legacy IBM technical support sites, including the IBM... [More]

Fix Central has released version 10.1 on November 14th, 2010. You can access Fix Central from the Downloads page of the IBM Support Portal, in the Downloads and fixes portlet. You will find the following enhancements have been implemented. Ability to transfer seamlessly from the IBM Support Portal to the Fix Central web application without having to re-key data, improving usability and client satisfaction Use of new translation capabilities in Fix Central for increased understanding of dynamic content and use of fixes and downloads worldwide... [More]