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Broadband and telecoms engineering - Street cabinets

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If you suspect work on a street cabinet has caused problems with your phone line or internet connection, you should use Resolver to contact Openreach directly. They should aim to fix the problem – if they are unable to, you should consider referring your case to Ofcom.

You should know

If you are complaining to Openreach, you should be aware that they are only able to handle certain types of complaints.

These include complaints about:

Street cabinets

Work in the local area (on telephone poles etc.)

Poor driving or parking.

Any other complaint regarding your phone line or internet connection should be directed to your internet service provider.

If you encounter a problem with Openreach, you should first aim to contact their customer services department.

If Openreach are unable to resolve the matter, you can refer your case to Ofcom. While Ofcom can't do anything about individual cases, they can use your complaint to build their data on a company and determine whether they need to take action.

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