Travelling to/from New York JFK

You must meet the following times, or you will not be allowed to travel:

Check in closes 60 minutes before your flight departs.

Pass through Security at least 45 minutes before your flight departs.

Be at your boarding gate at least 30 minutes before your flight. Please check how long it will take you to get to the gate. If we have your contact details, we will try to contact you when it is about to close but we will not delay the aircraft's departure to wait for late passengers.

If you have baggage to check in, drop it at a Bag Drop desk. Desks open three hours before the flight departure time but not before the earliest opening time of 05:30.

If you are travelling with hand baggage only and have already checked in, you can go straight through security to the gate. If your hand baggage exceeds your allowance, you may need to check it in and charges may apply.

* Open to Executive Club Gold Members, oneworld Emerald members or if you're travelling in First.

** Operated by a third party on behalf of LAN and Royal Jordanian. You can use the lounge on the day of departure when your onward flight is with a oneworld member airline, but might not be able to do so at peak periods due to capacity constraints.

You need to be at the gate no later than 30 minutes before the flight departs. If we have your contact details, we will try to contact you when it is about to close but we can't delay the aircraft's departure to wait for late passengers.

If you're arriving in JFK Terminal 7 and have a US or Canadian passport, a B1/B2 tourist visa or if you're travelling on the ESTA Visa Waiver Programme, you can use an Automated Passport Control (APC) kiosk to speed up your travel through immigration.

Instead of filling out a paper customs form, you can scan your passport, take a photograph, and answer a series of customs-related questions using the APC kiosk. Please then take your receipt and passport to a US Customs and Border Patrol officer to finalise your documents for entry into the USA.

If you're travelling on an ESTA or a B1/B2 tourist visa you will need to have entered the USA at least once since 2008.

Families or people living at the same address can also complete their transaction together at a single APC kiosk.

If you need additional help for your journey, e.g. for getting through the airport, boarding the aircraft, or reaching your onward travel connections, please let us know at least 48 hours before you travel at Manage My Booking and we can arrange this for you with New York JFK airport.

Train services

The JFK AirTrain and the Long Island Rail Road operate train services into Manhattan. AirTrain stations are located at all terminals at JFK. The journey time between JFK airport and Penn Station in Manhattan is around 35 minutes.

Taxis

Taxis are available outside the Arrivals area at each terminal. The journey time to and from Manhattan is around 40 - 90 minutes depending on traffic.

Bus services

Bus services operate every 20 to 30 minutes to and from Grand Central Terminal at Park and 41st (East Side), and Penn Station. Buses depart and arrive at the Express bus stop at each terminal. The journey time is around 75 minutes.