FAQ

You can claim compensation for delays, changes, cancellations and overbooking.

The exact eligibility is very detailed so this is just to give you an idea:

AIRLINE / FLIGHT ROUTE
– Your flight must either be:
– To or From Israel (Any Airline)
– To or From anywhere in Europe or UK (any European / UK Airline)
– From Europe or UK (Any airline)

CIRCUMSTANCE
– The reason for the delay must not be out of the airlines control such as weather conditions or a strike. Most other reasons are eligible.

HOURS OF DELAY
– You are entitled to compensation if you were only notified of the delay within 7 days of the flight or the delay was on the day of the flight AND
– For ELALand other airlines flying to or from ISRAEL
– Delay of over 8 hours / Cancellation, eligible up to R10 000 ($700)
– Delay of 3-8 hours, sometimes eligible for a flight discount voucher
– For EUand UK Carriers
– Delay of over 3 hours – Eligible for compensation up to R4 000 ($300)
– Delay of over 3 hours – Eligible for compensation up to R10 000 ($700)

7 out of 10 customers report that the airline doesn’t pay their compensation or doesn’t even reply. Because of this many passengers feel left alone.

Airlines also have strong legal departments and are often not interested in an individual claim. You would then need to hire a lawyer which will probably land up costing you more than the compensation that you may receive.

Our legal aviation experience and knowledge, together with our systems, partners and airline contacts place us in the best position to secure your compensation.

We also take all the legal risk should we need to contract our legal partners to take the claim to court. All at our expense.

You can claim from ANY Israeli, UK and European Carrier. You can also claim from a non-EU carrier if the flight was delayed within Europe. If your flight carrier is not listed on our claims form, please fill out the contact form and we will get in touch with you

If the claim is truly eligible for compensation, we will work together with our legal partners and may even take the airline to court to secure your compensation. Obviously, you will NOT be liable to any fees that we encounter along the way unless we are successful