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Blind or visual impairment

Our audio cash machines (also known as audio ATMs or talking cash machines) can help you safely and independently withdraw cash and use other services, such as getting your balance, topping up a mobile phone and ordering statements. They’re also useful if you have dyslexia or learning difficulties. More than 98% of our cash machines provide this service.

We designed them with people who have visual impairments and other access requirements, and they’ve won a Technology 4 Good Award for accessibility and were recognised by the Royal National Institute for Blind People with an Exemplar Service Award in 2013.

Just insert your own headphones (any with a standard 3.5mm jack plug, like the one on a phone or MP3 player, will work) into the audio output socket on the front of the cash machine and listen to the options. An audio guide will then talk you through the available transactions.

The cash machine panel includes Braille labels, as well as raised numbers on the keys and a funnelled entry point for your card.

You can choose to receive your statements from us in standard print, large print, audio CD, Braille or online.

If you use Online Banking, you can adjust the text size and screen contrast when you’re logged in, to make your statements easier to read. You can also download them as PDFs on a computer or smartphone.

If you use Barclays Mobile Banking, changing the accessibility features on your device can help you read your statements in the app, like inverting the colours on the screen1.

You can ask us for anything we send you in Braille, large print or audio formats – like brochures, account statements, letters, mortgage information, cheques, credit books, PINs and passcodes.

Once you’ve chosen the format that’s most suitable to you, everything we send you will be that way from then on. You can request your account information and communications in an alternative format from any branch or by calling us on 0345 734 5345 2.

Or, to get information about our products in an alternative format, you can visit any branch, call us on 0800 169 3091 2.

There are 12 designs available – four feature a bright stripe and arrow to indicate the leading edge of the card that you insert into a cash machine or chip-and-PIN reader, while eight others come in a range of high-contrast colours that make it easier to locate and read the text on your card.

All high-visibility cards have a larger security number on the back of the card (CVV) and a notch to show which end to insert into cash machines or chip-and-PIN readers. Then you just use it as you would any other debit card.

Online Banking lets you do your banking in your own time, without having to visit a branch or phone us. It’s safe and it gives you complete control of your accounts with us. It’s been awarded the AbilityNet Accessibility kite mark.

You can adjust the size of text and screen contrast when you’re logged in, as well as change your computer settings to give you a better experience.

It’s free to register for Online Banking, and once you have, you can do almost everything you can in a branch, with clear guides to help you at any point. Just register online or call us on 0345 600 2323 2, 24 hours a day, 7 days a week. You can use our Text Relay service if you prefer.

Find out how you can change your device settings to make it more accessible.

Passcode and memorable word

You can use a passcode and memorable word to log in to Online Banking, instead of PINsentry. Just choose that option on your Online Banking homepage we’ll ask you to enter your code and 2 random letters from your memorable word. You can also save this as your preferred log-in method.

For security reasons, some features of Online Banking are only available if you log in with PINsentry. See our PINsentry FAQs for more information.

Call us on 0345 734 534512 and we’ll send you a membership number and five-digit passcode within five working days.

If you find it difficult to use your telephone keypad, press star when asked for your membership or card number, and then again when asked for your account sort code. You’ll then be connected to an adviser who can help you.

You can also access Telephone Banking using Next Generation Text relay service, or create your own Telephone Banking passcode that's more memorable to you.

Call us from your app

Our app lets you contact us using our Direct Call service. This means we already know who you are, so you don’t have to go through the steps to identify yourself again. Get the app

bPay is a range of contactless payment devices that may be helpful if you have dexterity problems, sight loss or dyslexia. They use pre-paid accounts that link to most major credit or debit cards – you don’t need to bank with us or have a Barclaycard.

You can choose a wristband, fob or sticker, which all work just like a contactless card, so you can pay for anything up to £30.

You can also use the bPay mobile app with your contactless device. It lets you track your spending and top up your account on the go.

You can choose your device on the bPay website. If you’d like your bPay welcome pack and chip ID in Braille, large print or audio, please email your full name, phone number and order number to help@bpay.co.uk.

Our Barclays Mobile Banking app1 has been designed with accessibility in mind, and has been awarded the AbilityNet Accessibility kite mark. This means it’s compatible with most accessibility features, like inverting screen colours on your device and voiceover technology.

If your device uses fingerprint technology or face recognition, you’ll be able to log in using your unique fingerprint, so you won’t have to use your passcode every time.*

In the app, you can check your balance, view your statements, make payments and view your cards. You can also contact our team using our live instant-messaging service or Direct Call.

Find out how you can change your device settings to make it more accessible.

You can also chat to us face to face wherever you are in the app using our video-banking service. To do this, you'll first need to download and install the separate Barclays Video Banking app. Once you have, you can make a call from the Barclays Mobile Banking help menu.

To help us tailor your banking to your needs, you can let us know if you have any specific requirements. We’ll then add a discrete and confidential note to your account, so we’ll know about this whenever you want to speak to us or visit a branch. For example, you can let us know if you have speech impairment and need extra time when talking to us, or if you have sight impairment and need us to send your information in a certain format.

Our care indicators include the following difficulties:

Dexterity

Reading, or understanding words or numbers

Hearing

Hearing – lip reader

Hearing – sign language

Mobility

Memory

Speech

Speech and hearing

Speech – synthetic voice

Visual – audio letters

Visual – large-print letters

Visual – Braille

Our video shows how we use care indicators to tailor our service to you.

We’ll never use this information for any reason other than to improve our service and tell you about new services that you might find useful.

Just let us know if you’d like to add a care indicator and we’ll take care of the rest. You can also ask us to remove it at any time.

Barclays Bank UK PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). Barclays Bank UK PLC adheres to The Standards of Lending Practice which is monitored and enforced by The Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk.