superchips install gone bad!!!

My cousin was at all truck nationals in carlisle an bought a superchips programer he tried installing it up there which was a big mistake anyway 100 miles from home. Anyway it downloaded his stock settings and some time duing the custom install it went haywire. He went to load the stock settings back in and was unable to do that so the truck would not run. The tuner is coming up with an error G58 superchips is not open on weekends so no help there.8/2003 lightning

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Was the tuner new or used?
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