For major and minor releases of software, Voxeo offers maintenance and support services until the product end-of-life date is reached. This topic describes the software maintenance and extended technical support program for Voxeo software products.

Software Maintenance

Software maintenance is typically provided for 36 months, starting with the general availability of the release. To receive software maintenance, a separate agreement between Voxeo and the customer is required. This agreement typically includes:

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Technical Support - at an agreed upon level

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Delivery of new major release and minor releases

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Delivery of updates - for example, revisions and patches

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Support of metadata upgrades to newer major and minor releases

Extended Technical Support

Extended technical support can be obtained by signing a separate agreement before the end of the standard published software maintenance phase. It is provided for a maximum of an additional 24 months, starting with the end of the regular software maintenance and typically includes:

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Technical Support - at an agreed upon level

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Delivery of new major release and minor releases

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Support of metadata upgrades to newer major and minor releases

Product updates are only available for products that have not reached the end of the software maintenance or the extended technical support phase. Updates are either revisions or patches.

Voxeo Corporation is a technology company that specializes in providing development platforms for unified customer experience as self-service and unified communications using real-time communications applications. Voxeo's products are also available as a SaaS (Software-as-a-Service) platform as cloud-based services using on-premise software in a private cloud, or hybrid clouds that combine both on-demand public-cloud and on-premise components. For more information, see Voxeo.com.