Rave: I've forgotten my password and PIN

Issue

I’ve forgotten my Rave password and do not have my PIN to change/recover my account

I'm locked out of Rave

Self-Help & FAQs

Q: What is the PIN Rave is asking for? I don’t remember setting this up with my Username.A: Your PIN was assigned to you by Medidata or your company administrator. If you saved your email, search for email title “PIN” or our sending address “@mdsol.com” and see if you can find your PIN there.

NOTE:If you can not find your PIN in an existing email, you’ll need to call our Helpdesk to get a new PIN. For security reasons, there is no other way to give you a new PIN without contacting our Helpdesk.

Q:Can I save/write down my PIN?A: Yes! Absolutely. Just please make sure it's in a secure location that can't be easily compromised.

Q: I’m in a hurry, how can I make this process of speaking to an agent go faster?A: Please have the following items ready to go when speaking to an agent (either via phone or chat box):

First and last name

Email address

Study/URL

If you have already opened a ticket, you can just provide the ticket number.

Q: Why do I get locked out of Rave without a PIN?A: Due to security measures in Rave, we have a 2-factor authentication set-up. So if you forget your password and need to reset it, you can only do so if you also have your assigned PIN. By the way, after a few tries of entering your PIN incorrectly, you’re locked out of Rave.