Add Live Chat To Your Website – Crisp Live Chat Review – 2019

Why choose Crisp? Add Live Chat To Your Website

In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Add Live Chat To Your Website

How was that choice made?

Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.

What did we use previously?

We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our decision was clear at the moment: we had to proceed.

Chat history

We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the history was not available. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.

How many connections do we need?

We tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we really want to make contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:

So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do in Storyblokwe do not want to restrict the consumer to the usage of the system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.

Trigger events / messages

Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we tested and mainly available in the very first paid program.

Possibility to send campaign messages

From time to time we send mails Using our live chat. We think it’s a good way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we also hate spam on our side. So we like to send certain mails to particular target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.

Amount of brokers

The broker seats is kinda Intriguing, it’s something that you can control. You could choose one accounts for the entire group (which is cheap with most options ), or you could go for a single seat for each team member. Since we like to have that personal approach to our clients the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid plan against the majority of the high tier plans to observe the way the price scales again. The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was excellent for testing. Add Live Chat To Your Website

Integrations

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t really utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.

Control the client via JavaScript

We’re using the live chat not Only on the site but also in our program itself. Users may want to report a problem or merely have a fast question about something, therefore the lead integration, and a possibility to initialize and hide/show the client with JavaScript has been a must-have. It was possible with most live chats we have attempted, the documentation of Crisp about their JavaScript SDK is crystal clear and well documented so that we got that operating in under half an hour.

What is Crisp?

“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a very simple team inbox where you are able to manage all of your user inquiries.”

From our experience, Crisp really Ships with the attention on that chat experience for your customers. That is exactly what we were looking for as we evaluated other alternatives.

Cost

This one is tricky. If you browse The last few points you saw that we compared the lower tier programs and feature with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competition because of the pricey”ending” and those attribute we did not need but would need to cover. We are pleased to state that we believe we have the very best match for us, maybe it will fit as nicely for you. We saw the list of 8 aspects above is all you want to find your own best fit.

Wrap-up

We made contact with incredible great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we would and do recommend it to all clients who are looking for a live chat themselves. We have upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a question or wish to inform us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Add Live Chat To Your Website