Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Maine Home Services is a full-service electrical contractor that serves residential clients throughout the Bay Area. The company repairs and replaces a wide variety of electrical systems and equipment, including appliance circuits, ceiling fans, GFCI outlets, lighting fixtures, generators, smoke detectors and more. It can also provide troubleshooting services and install whole house surge protectors.

Maine Home Services emphasizes the importance of ongoing training for its technicians. All technical issues, such as code changes or challenges presented by current projects, are reviewed on a weekly basis, and all electricians attend regular classes to stay updated on the industry’s procedural and technological advancements. “Our technicians are not only highly trained, they’re uniformed and drug-free,” says owner Scott Mamola. “They wear shoe covers and use mats to protect customers’ floors, and they stock vacuum cleaners in their trucks to ensure homes are completely clean when they leave.”

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Maine Home Services

One of Maine Home Services’ service vans on a recent jobsite

Company Profile

Maine Home Services is a full-service electrical contractor that serves residential clients throughout the Bay Area. The company repairs and replaces a wide variety of electrical systems and equipment, including appliance circuits, ceiling fans, GFCI outlets, lighting fixtures, generators, smoke detectors and more. It can also provide troubleshooting services and install whole house surge protectors.

Maine Home Services emphasizes the importance of ongoing training for its technicians. All technical issues, such as code changes or challenges presented by current projects, are reviewed on a weekly basis, and all electricians attend regular classes to stay updated on the industry’s procedural and technological advancements. “Our technicians are not only highly trained, they’re uniformed and drug-free,” says owner Scott Mamola. “They wear shoe covers and use mats to protect customers’ floors, and they stock vacuum cleaners in their trucks to ensure homes are completely clean when they leave.”

Company Philosophy

“As proof of our commitment to providing excellent customer service, we promise, in writing, 100 percent satisfaction. We're also straightforward about pricing and always explain the specifics of our services before work begins, which eliminates surprises and makes the repair process as streamlined as possible.”

Comparative Summary

Maine Home Services is committed to safety. That’s why their electricians participate in weekly safety and training sessions and take ongoing courses in the latest technology. And all their technicians are fully certified electricians as required by California law.

Maine Home Services starts building trust with their customers from their first interaction. Their uniformed technicians show up on time. They are committed to protecting customers’ homes by laying down floor mats so they don’t track in dirt, putting down drop cloths inside the home and wearing floor-saving boot covers during the entire visit. And before they leave, Maine Home Services employees clean up by using their own company vacuum cleaners. Customer homes are often even cleaner than when they arrived.

Straightforward pricing is another hallmark of Maine Home Services. Some electricians take advantage of customers by charging more than their initial bid, purposely adding on charges to increase their earnings. But Maine Home Services’ process–and integrity–eliminates this issue entirely. “We explain our pricing before any work begins,” says owner Scott Mamola, “and have a flat-rate system based on the exact job, so there are no surprises.”

When it comes to warranties, Maine Home Services stands behind its work. “Our clients are 100% satisfied or they don’t pay,” says Mr. Mamola. “All of our work is covered by our Two-Year Risk-Free Guarantee, and our No-Lemon Guarantee covers our electrical panels for 10 full years after installation. We also give free light bulbs for life, which means that when we install new lighting, we will supply free light bulbs for as long as you own your home. Rather than going to the hardware store and climbing up on a ladder to replace a bulb, you just make a phone call and we do it for you, for free.”

Did you know that 33% of home electrical fires result from faulty wiring? Maine Home Services wants to protect your family, so they offer their signature Home Protection Plan. Their plan includes:
• Annual home safety inspections by Maine Home Services’ state-certified electricians
• Comprehensive reports on the condition of your home’s current electrical system and any recommended upgrades and repairs
• 10% off all recommended products and electrical services
• Priority electrical repairs and services
• Exclusive special offers and discounts

Industry Info

When it comes to choosing an electrician, think SAFETY first. Electrical work can put your home and your family in danger if it’s not done right, so it’s important to pick an electrical contractor who is safe, knowledgeable and skilled in electric repairs and installations. Unlike other service industries that may require only the principal of the company to be licensed, all electrical contractors must be certified by the state of California in order to do electrical repairs and new electrical installations.

There are some considerations you should take into account when choosing your electrician. Scott Mamola, owner of Maine Home Services explains, “There are a lot of people who say they know how to do certain electrical tasks, but a qualified electrician has to be certified and licensed to do the work. The industry is constantly being fueled by handymen and people who work out of the back of their truck, so it’s also smart to consider whether your contractor will be around in the future if you need follow-up service or warranty work.”

If you’re living in an older home, expert electricians can make your home safer. “Older homes usually have older wiring, and that can cause fire hazards,” Mr. Mamola explains. “A qualified electrician can install arc fault protection breakers that recognize the types of sparks that represent hazards and shuts off the power to protect homeowners and their property.”

And when it comes to cutting-edge electrical technology, only a certified electrician can get you the newest, safest innovations. Mr. Mamola explains, “Most people sleep right through a traditional smoke alarm. But with voice-capable alarms, you can record your voice on them and it’s more effective in waking up your loved ones.” Mr. Mamola adds that an electrician can make life safer with other tools, including child-safe outlets and ground fault detection devices.

Frequently Asked Questions

A: A live person answers our phones at all times, 24/7. We even have an after-hours emergency phone number, (925) 443-3377, so you can get help fast.

Q: I’m nervous about having workers in my home. Should I be concerned?

A: We never use subcontractors, so all of our electricians are employees of Maine Home Services who have been with our company since we started in 2004. Our electricians have all passed background checks, random drug testing and have clean DMV licenses. They’re state certified journeymen electricians, are uniformed and wear ID badges for safety. And they’re clean-cut and smell good.

Q: What if I want to know how much the job will cost before you do any work?

A: You’ll be glad to know we don’t charge an hourly rate. Instead, we have flat pricing that’s based on the job. Our prices are competitive and are well-worth the service we give. And the best part is you’ll know exactly how much the job will cost upfront.

Q: What if one of your employees is injured on my property or damages something in my home?

A: We are licensed, bonded, insured, and have workers’ compensation insurance that covers our employees. Electrical work is what we do 100% of the time. We know what we’re doing and we know how to do it safely, so you don’t have to worry. And we know how to take care of our customers’ homes. We use entry carpets before we enter the premises, and we put down drop cloths and wear boot covers while we’re in customer homes. All of our technicians even carry vacuums in their vehicles so they leave your home clean.

Q: You also do solar installations. Why should I go solar?

A: The benefit of solar is controlling your investment in electricity now and in the future. With solar, you’re conserving energy. And because prices will always go up, you’re also controlling the price of your energy so that it stays at one level.

SELECTED PHOTOS FROM Maine Home Services

Maine Home Services’ technicians are fully equipped to handle all types of electrical work.

Maine Home Services uses the right equipment to work on difficult-to-reach areas.

Two Maine Home Services technicians perform a lighting installation.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Scott Mamola

Expert CONTRIBUTOR PROFILE

Scott Mamola is a 23-year veteran of the electrical industry and owner of Maine Electric, Inc., a Diamond Certified company since 2006. He can be reached at (925) 231-0744 or by email.

Scott Mamola: A Spark of Interest

By James Florence, Diamond Certified Resource Reporter

LIVERMORE — Scott Mamola may have begun his professional life as a construction hand, but it wasn’t long before a related trade sparked his interest. “After working for a while as a laborer, I started to notice the electricians on the jobsites,” he recounts. “They didn’t look quite as beat up as us laborers, and their work seemed a little more technical. Plus, from what I gathered, they made better money. All things considered, I decided it would be a good trade to get involved in.” After earning his electrical certification in trade school, Scott gained industry experience working for a couple of electrical contractors before obtaining his contractor’s license and starting his own business.

Today, as owner of Maine Electric, Inc., Scott says his favorite part of his job is cultivating his team. “I enjoy introducing new employees to our culture, watching them grow and seeing the successes they get in our company. It always makes me happy when a recently hired employee reports back to me that they feel at home here.”

Born in San Jose, Scott resides today in Tracy with his wife and three children. When asked what he enjoys about living and working in the Bay Area, he cites the abundance of professional opportunity. “I appreciate the fact that there’s a lot of opportunity in our field. Even though the economy can be up and down at times, there are always people willing to pay for great service, which has kept us in business all these years.”

Outside of work, Scott likes spending as much time as possible outdoors. “I’m not one for sitting around the house, so I like to get away on the weekends,” he says. “Our family does a lot of boating at local lakes, and in the summer we usually rent a houseboat or stay at a cabin. I’m also a diehard water fowler and enjoy going hunting with my sons.” Additionally, Scott enjoys attending his children’s sporting events. “My daughter is involved in competitive cheerleading, and both of my sons are into sports like basketball, football, and wrestling.”

In his life and career, Scott espouses the importance of having good intentions. “In every situation I encounter, I always try to do the right thing,” he explains. “Even if what I thought was a good decision ends up being a bad one, I know at least I had the right intention, and that goes a long way in life and business.”

When asked the first thing he’d do if he were to retire tomorrow, Scott says he’d acquire a more itinerant mode of living. “I would like to stay in a different climate every three months and constantly change up my scenery, as well as expose my kids to new places and points of interest. What can I say…I guess I just have a hard time sitting still!”

Ask Me Anything!

Q: Coffee or tea?
A: Coffee.

Q: Are you a dog person or a cat person?
A: A dog person—I have a black lab.

Expert articles

Identifying Hazardous Electrical Panels

LIVERMORE — If you live in an older home and have never looked at your electrical panel, it’s time you did. Why? There’s a chance your entire electrical system is relying on a defective product.

Despite advances in circuit breaker technology, many older homes still have their original electrical panels. However, in some cases, this isn’t merely an energy efficiency issue—it’s a safety issue as well. Certain brands of discontinued panels (most notably Federal Pacific and Zinsco) are still present in homes across the United States, despite having lost their UL listing and being known to be defective.

One of the biggest problems seen with these panels is when their circuit breakers fail to register dangerous conditions such as shorted or overloaded circuits, which stops them from tripping when they should. Since circuit breakers are your first line of defense against electrical hazards, if yours aren’t working properly, it leaves your family and home susceptible to a significant safety risk. To avoid this, look inside your panel and make sure it doesn’t have a Federal Pacific or Zinsco manufacturing label. If it does, have a professional electrician come out and replace it.

Addressing Electrical Problems

By Scott Mamola of Maine Electric, Inc.

LIVERMORE — During the summer and winter, the need for cooling and heating your home requires larger amounts of power to be drawn through your electrical system. If you experience electrical problems like tripping circuit breakers or flickering lights, these problems will only be amplified during these hotter and cooler months, which increases the risk of overheating and creates a dangerous situation. So, don’t ignore electrical problems in your home—get them taken care of before they become a hazard.

Expert video tip

Video: Identifying Hazardous Electrical Panels

with Scott Mamola of Maine Electric, Inc.

Complete Video Transcription:

LIVERMORE — Host, Sarah Rutan: You may not realize it, but your home’s electrical system could be relying on a defective product. To learn more, we’re in Livermore with Nery Sanchez of Maine Electric, speaking on behalf of Diamond Certified Expert Scott Mamola.

Diamond Certified Expert Contributor, Nery Sanchez: My recommendation for any homeowner is to check their panel. The service panel coming in is the actual box coming from the utility companies. If you have a Federal Pacific or Zinsco panels, those panels, they actually, they’re defective. You know, they don’t, the circuit breakers, they don’t trip. The first safety in the electrical house, it’s your circuit breakers. And if your circuit breakers don’t trip, that could be a fire hazard.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

Chris Garcia: Today’s expert tip involves power consumption in your home during the winter and summer months. During these months we want to keep our house cool and we want to keep our house warm. This leads to larger amounts of power being drawn through your electrical system. Should you have any type of tripping circuit breakers or flickering lights, these problems will only be amplified by these hotter and cooler months. Do not ignore these problems. Get them taken care of before they become a hazard. And that’s your tip for today.

COMPANY CONTACT

Maine Home Services

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Diamond Certified RATINGS ON Maine Home Services

Rated Highest in Quality and Helpful Expertise

Maine Home Services

426 SURVEYS

RATING

14 CONSECUTIVE YEARS SINCEFebruary 2006CERT817

DIAMOND CERTIFIED PERFORMANCE GUARANTEED

Diamond certified ratings dashboard

CUSTOMER SATISFACTION
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Customer LOYALTY
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Helpful Expertise
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Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials
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Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Phone SURVEY RESPONSES FROM 426 VERIFIED CUSTOMERS
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Maine Home Services:
Average 9.2 out of 10 based on 426 unique customer surveys of customer satisfaction.

Mary O.

VERIFIED Maine Home Services CUSTOMER

1
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very helpful, and they upgraded our electrical panels to code specifications.

I really liked the technicians who came out to help me. They were professional and courteous.

Barbara N.

VERIFIED Maine Home Services CUSTOMER

2
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

The guys were very fun and great to have around doing the work. They did the work perfectly.

I had some complicated things and they put it together perfectly. I thought they were great.

Brian P.

VERIFIED Maine Home Services CUSTOMER

3
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They do what they say they're going to do, there are no extra charges, and they don't do any work that isn't authorized.

He spotted some other electrical issues with my home that I wasn't aware of, and that was appreciated. They did a great job.

Barbara M.

VERIFIED Maine Home Services CUSTOMER

4
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I think that they are very good.

I don't feel anything.

Alice C.

VERIFIED Maine Home Services CUSTOMER

5
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I thought they were professional and responsive.

Responsive and professional

Rocio R.

VERIFIED Maine Home Services CUSTOMER

6
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They were on time and answered any questions that I had.

They were very helpful and gave their time to listen to me.

Reba T.

VERIFIED Maine Home Services CUSTOMER

7
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They did a great job.

The guy was very professional and went right to work.

Darnell J.

VERIFIED Maine Home Services CUSTOMER

8
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They did a great job.

At the time, they accomplished everything that I had hoped for.

Ivan R.

VERIFIED Maine Home Services CUSTOMER

9
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They did a great job.

They are great.

Marilyn G.

VERIFIED Maine Home Services CUSTOMER

10
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I'm looking forward to doing another project with them.

They are very upfont.

Norman B.

VERIFIED Maine Home Services CUSTOMER

11
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would highly recommend them. They have an extensive skill set, and their team is great.

They were able to get things done in a timely manor.

Lewis W.

VERIFIED Maine Home Services CUSTOMER

12
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I thought the guy who came out was able to do a lot of things that we needed. The price was right, and things have been fine.

They were prompt and came out when they said they would.

Gilbert T.

VERIFIED Maine Home Services CUSTOMER

13
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would recommend them, as I have in the past for a couple friends who needed some electrical work. They have done good work for all of us.

They are reliable.

Mike M.

VERIFIED Maine Home Services CUSTOMER

14
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They know electricity.

They were upfront about their prices.

Jesse A.

VERIFIED Maine Home Services CUSTOMER

15
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

That they are very professional, and they know what they are doing.

They are professional, and they know what they are doing.

Stephen C.

VERIFIED Maine Home Services CUSTOMER

16
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would say they were very professional, had good quotes, and they were quick to do the work. I was very impressed with them.

Their ability to come out quickly

Elro C.

VERIFIED Maine Home Services CUSTOMER

17
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would recommend them. They did a good job.

So far, what they have done for me is okay.

Gilbert Z.

VERIFIED Maine Home Services CUSTOMER

18
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

He was very prompt and trustworthy. He explained my issue very clearly.

Just how we felt he was trustworthy

Mark W.

VERIFIED Maine Home Services CUSTOMER

19
of
426

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very personable, good at their job, and they communicate well.

Their communication, the fact that they got back to me quickly, and they communicated what they did very well.