Retrieve your iOS log

Before you request support, follow the instructions below to retrieve your log. This log can then be included with your support request. Including this log gives us a better idea of what exactly is going on and helps give you a quicker response. You can request support from the Papers Team online through Papers (Settings>Help>Contact Support) or via email (support@papersapp.com) at any time.

Go to Settings

Scroll to the bottom, tap on Credits and Licenses

Scroll to the bottom, tap to Enable Assistance

Dismiss the popup then recreate your issue

Go to settings and tap Email Log File

Send us the automatically generated email which includes your log file