If you wear dentures, prescription glasses, hearing aids or a prosthetic device, please take special care they do not become misplaced. All electrical items such as hair dryers, radios and electric shavers must be safety-checked by our Engineering Department prior to use. Please inform your nurse of these items in your possession. We do not assume responsibility for your money, valuables or personal belongings.

What not to Bring

Large sums of money

Jewelry/items of sentimental value

Alcohol and tobacco products

Discharge Planning

Discharge is a planned event that involves the patient and the family. Your doctor, nurses and other healthcare professionals help you co-ordinate your care so that you are well prepared to return home when possible. We work with many community resources when necessary, to provide follow-up on your recovery when you leave the hospital.

On the day you leave, we ask that you arrange to checkout of the hospital before 10:00 a.m. This allows time to prepare for the admission of new patients who need care. Please let your nurse know if this is a problem.

Follow-up Medical Appointments

After discharge from the hospital, your doctor may require follow-up tests or procedures to monitor your health. Some services at Chatham-Kent Health Alliance require pre-scheduled appointments, while others are available on a walk-in basis. Pre-scheduled appointments allow more timely, efficient delivery of patient care.

Pay Bill Online

Would you like to pay your bill online? Click Here for the payment page.

Visitors are welcome between the hours of 2 pm to 8 pm – this does not pertain to family as defined by the patient. On occasion, patients may prefer no visitors.

Where do I park?

Hospital parking includes municipally-operated meters on and around the property, gated lots payable upon exit (Chatham Campus), and pay-and-display kiosks (Sydenham Campus).

For frequent visitors and family, weekly and monthly reduced parking passes can be purchased from the Precise Parklink Office at the Chatham Campus (located in Lot C, nearest to the main entrance) and from Admitting at the Sydenham Campus (located in the main lobby area).

Café Grand (Chatham Campus) is open Monday to Friday from 7:45 am to 2:00 pm. There are also vending machines, stocked daily, available at both campuses. Seating is available at both hospital campuses for use by patients, families, visitors, staff, physicians, volunteers and students. There are also outdoor picnic areas with tables, if you would like to eat outside.

How do I contact a patient in your hospital?

Call 519.352.6400, followed by the patient’s telephone extension. If you do not know their extension, at the prompt of the automated attendant, press the number zero to speak to an operator who can assist you.

Can I order television service for a hospitalized patient?

In-room television rental service is offered by Hospitality Network. To make arrangements for rentals and payments call 1-866-223-3686 weekdays during normal business hours.

Is there a designated smoking area at the hospital?

Chatham-Kent Health Alliance is a smoke-free property. To support compliance, we have two designated smoking areas (covered shelters) at the Chatham Campus and one at the Sydenham Campus.

Volunteers are valued members of our team. For information about current opportunities, call 519.352.6401 x 6485 or click here for more information

How do I make a donation?

The Foundation of Chatham-Kent Health Alliance would be pleased to receive and steward your gift to a campus or department of your choice, or towards the most needed cause at CKHA. You can contact them by calling 519.436.2538 or via email at foundation [at] ckha [dot] on [dot] ca. Your donation is deeply appreciated.