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Need help reinstalling ZA free!

I've had zonealarm free installed for a long time with now problems. Then all of a sudden today it didn't load when I restarted my pc. I unstalled it and reinstalled it today but no matter what I do it wan't install. When I try to reinstall I keep getting this message that install can't contine without logging into the Truevictor service and to please use the service manager to shut down the truevictor service and then restarting the installer program.
I haven't a clue as to what this means. HELP!

Re: Need help reinstalling ZA free!

<BLOCKQUOTE><HR>Sharlanna wrote:
I've had zonealarm free installed for a long time with now problems. Then all of a sudden today it didn't load when I restarted my pc. I unstalled it and reinstalled it today but no matter what I do it wan't install. When I try to reinstall I keep getting this message that install can't contine without logging into the Truevictor service and to please use the service manager to shut down the truevictor service and then restarting the installer program.I haven't a clue as to what this means. HELP!

Operating System:Windows XP Pro
Product Name:ZoneAlarm (Free)

<HR></BLOCKQUOTE>The simplest procedure is to:1.Download the ZA 7.0.483installerpreferably with IE7 and no Download Manager/accelerator like Get-Right) (Click the Red Download Now Button)ZAFree http://download.zonelabs.com/bin/fre...seHistory.html2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..Here is a List of the Most common User problems..a.) The first thing a Hacker, Trojan or Virus tries to do if they infect your computer or gain access to your Computer, thru an Email Attachment or pop-up on a Website or user over-ridding the Security alerts by the firewall, is to shutdown, any Firewall, AV/AS.. That is why some users have problems updating ZoneAlarm or any other security program..vsmon.exe/TrueVector is the first thing that loads when your computer starts to boot up, the ZA tray Icon is just a Icon that loads later in the Boot-up process..and TrueVector /vsmon.exe is the last thing to shutdown when your computer shuts down to insure that your computer is always protected..That is why " ifLoad ZoneAlarm on startup in not Un-checked" and computer Rebooted, Truevector will stay in Memory and will not be removed during Install or Upgrade, in fact the install may fail because Truevector in an attempt to protect your computer will think that the New Install attempt to install a new version of Truevector may be a Hacker Attempting to shut down Truevector..That is why it is very Important to use the Un-Check "Start ZA on Startup" method so that a New Upgrade Copy of TrueVector/vsmon.exe can be installed..b.) some Computer Users thinkhttp://s118.photobucket.com/albums/o...2/th_1what.gifthat if one Firewall and anti-Virus is good, two or three different ones running at the same time must be better? http://s118.photobucket.com/albums/o.../th_1mad-1.gifTry a clean unistall of the program then reinstall the program.....

1.) Download a Current Copy of Zone Alarm from
ZA website in the release history section.

5..) Click on Start -&gt; Programs -&gt; Zone Labs
RIGHT-click on Uninstall Zone Labs Security, then select Properties.
Under Target you will see the following line (the actual drive may be different on your system):
"C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
Change it to:
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
Click OK to save the new command line.
Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
Click OK to run the uninstaller, and OK any security alerts that pop up.
say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
- Reboot

Now Start again in the Safe mode and delete these files in the Windows Directory: