Our methodology

We offer simple solutions to complex problems.

How we do it

Collecting data from your business touchpoints is the first step, and using our simple connectors and unified customer IDs, it really is a no-brainer. We then analyse it and use it to deploy relevant and personalised content, delivering a tailored user experience for optimised conversion and customer retention.

This process is accomplished through an integrated digital platform with four service levels.

Real Time Customer Engagement

Blend online and offline.

Reach Now extends the magic to a next level. It’s the process that unifies online
and offline sales channels by combining offline contact actions with your online customer journey.

By mixing online journeys with voice (callback/click2Call and voice outbound), Video (Video2Call) and text (click2chat, sms and email) together with the Know Now and Act Now levels, you bring your channel management to a whole new level and start focusing only on what really matters: channel efficiency.

Real Time One20ne Personalisation

Get Personal

One Now is the point where it gets personal. It’s the process
to streamline an identification strategy and personalisation campaigns, integrated with your CRM or any other internal system or touch point with customer data, creating the foundations for a truly efficient omni-channel strategy.

Improving and personalising the customer experience requires the right mix of new technologies, processes, knowledge and strategies designed to address the changing hierarchy of consumer demands and needs.

Markets

Customers are more digitally
connected than ever before and
interact with retailers through multiple touch points. BySide Retail is a all­in­ one solution for the next generation cross­ channel retail.

Who we are

We are proud to see our work being recognised worldwide, and to be generating relevant business results for global brands.

With more than 20 years of experience in web development and telecommunications, together with a strong marketing culture, we focus on creating innovative solutions while keeping technology simple.

Who is using our solutions

We are running projects in 21 countries for global brands, activating personalised customer experiences for over 800.000 leads monthly, in business areas which range from Telecommunications to Banking, from Tourism to Retail.

"BySide is a long-standing partner of Portugal Telecom, with whom we have been working to take advantage of the growing digital channel opportunity, helping us to transform online visitors into valuable commercial leads."

Pedro PinheiroDirector of E-Commerce Portugal Telecom

"With BySide we have increased the number of contact possibilities between our customers and our customer support centre. With more support, customers feel safer and buy more!"

Gonçalo CintrãoHead of Marketing and Innovation Geostar

"Thanks to BySide’s Click2Call, HP has been able to improve the quality of its customer support while managing online lead generation in a more effective way and with great results when it comes to converting into sales.”

Jorge VarelaWorld Digital Business Developer HP

MásMóvil is a sales-oriented company. In the online world, this means that we need to get the most from each visit and have the best conversion from visit to sale. BySide is the company which guarantees us the best ratios as well as a wider lead management control. For those reasons we have decided to trust them with our online service MásMóvil is a sales-oriented company. In the online world, this means that we need to get the most from each visit and have the best conversion from visit to sale. BySide is the company which guarantees us the best ratios as well as a wider lead management control. For those reasons we have decided to trust them with our online service."

Francisco Trujillo SanchezOnline Sales Manager MásMóvil

“BySide became a strategic partner to La Redoute with the implementation of their Click2Call and Click2Chat solutions. This tool allows La Redoute to give customer support during the user journey. This partnership has evolved and now includes integrated solutions with our CRM, La Redoute's strong feature, giving more flexibility and agility to digital marketing campaigns."

Paulo PintoCEO La Redoute

“BySide combines technology, ethics and responsibility. It is a privilege to work with an excellent team which focuses their business on the quality of their services. Great customers can only be managed with great partners.”

Christophe MatosHead Of Southern Europe & Latam Net Affiliation

"In a increasingly competitive market, it is imperative to choose each partner carefully. To OK! teleseguros, innovation is a critical success factor and the work done by BySide has been proving to be a valuable asset not only for their service’s innovative features, but also for their proactivity, flexibility, dedication and professionalism. BySide is a positive bet.”

Sérgio CarvalhoHead of Marketing and Innovation OK! Teleseguros

"With a solid relationship with the customers through a differentiating service is one of our goals. Our partner since 2011, BySide has been continuously showing a strong customer orientation and has been very proactive. Added up to their competence, this has been helping Seguros Continente to become a benchmark of excellence."

André FigueiredoContact Center Manager Seguros Continente

I recognize BySide as a trustworthy partner from all these years of collaboration. A company that is focused on new technological solutions. A company that helps us, its customers, to reach future solutions, even before they have reached us!

Joana FonsecaOnline Marketing Manager Seguro Directo

BySide is a partner that has allowed us, in an agile and flexible way, to increase our conversion rates and provide better service to our users and customers thanks to its service …”

Eduardo López del HierrOnline Sales Director Simyo

BySide's services and customer care are indispensable for the execution of our digital marketing plan.”

José Luís CardosoHead of New Business Travelstore

"At ZON, the customers are our driver and therefore we make a continuous effort to provide them with excellent service. Thus, we seek partners who are not only able provide us with the necessary tools to reach that goal but who can also guarantee innovative solutions, availability and adequate support while sharing our vision. Thanks, BySide!”

Teresa CarneiroWeb Content and Performance Manager ZON

"Considering how far we have come in the reality of our digital economy, it is perhaps shocking to think about the pace at which it has been growing and evolving, and what it represents nowadays. As it keeps gaining ground, requiring a constant search for more and better services, an attitude that is present in the services provided by BySide - they add value and innovation to their partners’ businesses. These are the reasons that lead us to consider BySide as an asset to the evolution of the digital world and that of the online market.”

Miguel MelanciaWeb/E-Commerce Manager Stapples

"In a world that the customer demands more availability, BySide services are undoubtedly a critical factor that has been keeping up with all business demands.”