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Getting Around

To help you and your family find your way around, print out this helpful hospital map. Our staff at the welcome desk in the lobby can also help you figure out where you need to go. Download Hospital Map (PDF) »

Key Information About Hospital Safety

EmmiKids is an interactive web-based tool that makes complex medical information easy to understand — even for our youngest patients. Learn More »

Hospital Amenities Designed By Families, For Families

The last thing you need when your child’s sick is to worry about how to keep up with life's little necessities such as meals and laundry. That's why we partnered with families to create a hospital with onsite offerings that are as family-centered as our care. Here's an overview of what's available onsite, which includes:

Visiting the Hospital

large private patient rooms with overnight accommodations for two parents

family lounges, play spaces, laundry facilities and a community stage

free parking (including ChargePoint EV charging stations)

complimentary valet parking

For Your Convenience

a gift shop, café and coffee shop with quick bites

a service excellence team that provides complimentary concierge services to help you find everything you need, including hotel information, transportation, attraction tickets and more

an onsite pharmacy that fills prescriptions and has over-the-counter items

24-hour family visiting hours

Caring Extras

the GetWellNetwork has a touch-screen monitor with information uniquely based on your child's age, medical condition and more, so your child can watch TV, surf the Web, play music and games, learn about your Nemours care team — and even "paint" the room with a favorite light color

KidsTRACK on the first floor features family-centered services to help coordinate multiple appointments, research medical information, find public resources and more

our "hospital in a garden" setting features a one-acre sensory discovery garden and spacious rooftop green spaces for healing, respite and therapy

Learn More About Our Hospital Amenities

Welcome Desk & Registration

Located in the main lobby, our first-floor welcome desk is here to serve your immediate needs by providing general hospital information, offering way-finding tips, and answering general questions you may have during your stay (registration desks are also located on every floor to provide direction if needed).

The welcome desk can also provide family and visitor badges, which are required for all adults. Grown-ups need badges to visit an inpatient (a child staying at the hospital) or to accompany children to specialty care visits.

The lobby itself is open and inviting with garden views, a light-up wall and kid-friendly furniture. Experienced patient relations staff members are available to offer a place to voice your compliments and concerns about your experience.

Concierge Services

Location: Inside KidsTRACK on the first floor
(across from the welcome desk)Hours: Monday–Friday, 9 a.m. to 5 p.m.Phone: (407) 567-3213 or 57-3213 from inside the hospitalFax: (407) 567-3220

Designed to meet your non-clinical needs, this service is available to all patients, family members and guests of our inpatients (staying at the hospital) and outpatients (those coming in for same-day or specialty care appointments), as well as our own Associates (Nemours' staff and physicians).

The only charges are for goods or amenities our concierge team purchases on your behalf.

We’re happy to help you with hospitality and personal services including:

directions, maps and traffic updates

hotel information and reservations

taxi service

interpreter services

travel arrangements

restaurant information and reservations

pet care information and referrals

notary and fax services

dry cleaning, alterations and shoe repair

grocery delivery

salon, spa and nail appointments

car repair, maintenance and wash/detailing appointments

family activity information

entertainment

tickets to local attractions

If you need change for tolls or vending machines, our Scripts Outpatient Pharmacy, located near the welcome desk, can make change for you Monday–Friday, 9:30 a.m. to 7 p.m.

Family-Friendly Indoor/Outdoor Spaces

A Hospital in a Garden

Spending time surrounded by natural beauty is an important part of healing the body, mind and spirit. Our "hospital in a garden" setting includes a one-acre sensory discovery garden and spacious rooftop green spaces for healing, respite and therapy.

Located just outside of the café, our Discovery Garden features:

gardens for peaceful respite and play

playful, interactive fountains

walking paths

If you can't make it out to the hospital grounds, enjoy one of our Rooftop Garden spaces:

second floor garden, located next to the surgical commons area it includes a seating area

fourth floor garden, used for therapy and infusion patients and families

Play Spaces for Kids and Teens

We have lots of places inside the hospital where patients and siblings of all ages can enjoy time just being kids. Open around the clock, options include:

Emergency Department Play Space, located on the Ground Floor – designed for children of all ages.

Teen Space, located on the Third Floor – for adolescents ages 12 years and older.

Coach Deigs Teen Space, located on the Third Floor – features a foosball table, big-screen TV, games, comfy furniture, golf putter and a sound system for patients and siblings ages 13 years and up.

Play Space, located on the Fourth Floor – designed for children ages 12 and younger.

Timmy's Playroom, located on the Fifth Floor – designed for kids of all ages who are inpatients. It was donated and created by the Tim Tebow Foundation.

Please note that these play spaces are only available for kids staying overnight in the hospital. No food is allowed in the play spaces. Kids who have a fever should also avoid the play areas. Patients, siblings and guests under 12 years of age must be accompanied by an adult while they play.

Family Lounges and Kid-Friendly Waiting Areas

Our waiting areas and inpatient unit areas have been designed to be as kid-friendly as possible. Each patient floor also has a large open common space where family members can gather and spend time together.

Child Life Program

Child Life specialists are child development experts who help ensure that life remains as normal as possible for children in health care settings and other challenging environments. We promote effective coping through play, self-expressive activities and age-appropriate medical preparation and education.

Scripts: Outpatient Pharmacy

Do you have prescriptions that need to be filled after an appointment or after your child is discharged from the hospital? For your convenience, we offer an on-site outpatient pharmacy where you can fill prescriptions and purchase many basic over-the-counter medicines and supplies.

Shop for reasonably priced vitamins, pain relievers, cold and allergy medicines, first-aid items and more. We accept most insurance plans — just show your insurance card when you place a prescription order.

Laptops

Staying connected to friends and family is important during a hospital stay. If you don't have your own laptop computer, you can feel free to borrow one while your child's staying with us overnight — thanks to KINfolk, a non-profit organization that provides free laptops/Internet access to hospitalized children across the country. Although we do lend computers to parents, we give priority to kid users.

You can also find KINfolk computers in many of our common spaces.

How to Reserve a Laptop

To reserve a laptop during your child’s hospital stay, simply ask your social worker, nurse or concierge for more information. Parents also are welcome to call or email a laptop request.

Internet Access

In addition to laptops, Nemours Children's Hospital has computers with an Internet connection in the KidsTRACK resource center, family common areas and lounges, and play spaces. We also provide free wireless access for your own personal electronic devices. Devices automatically connect to the Internet through our network — simply accept the Nemours wireless network agreement.

Spiritual Care & Worship Services

Open 24 hours a day, seven days a week, our non-denominational chapel is a peaceful place for respite, prayer, quiet meditation and reflection for people of all faiths. While you’re here, you can read from sacred texts from a variety of faith traditions. We can also provide other devotional literature upon request. Our chapel is located on the first floor lobby area (near the gift shop).

You can park for free 24 hours a day, seven days a week in our easily-accessible visitor parking garage located outside of the main hospital entrance.

Free Valet Parking

Location: At the front entrance, near the main entry doorHours: Monday–Friday, 6 a.m. to 6 p.m.Phone: (407) 567-4750 or 57-4750 from inside the hospital

We save you time with our free valet service. Just drive to the main entrance and we'll take care of everything. When you're ready to leave, dial 57-4750 from any hospital telephone and we'll bring your car around to you.

Imaging Commons aquarium

Kid-friendly main lobby

KidsTRACK teach-in kitchen

Non-denominational chapel

Hospital Support Services

From helping to coordinate temporary housing while your child is receiving treatment to our interpreter services, our varied support services meet your child’s and your family’s needs. Along with exceptional care, your child and your family may need additional services and resources to help you get through the health care journey. Any of our support services provided at Nemours Children’s Hospital in Lake Nona, and our Nemours Children’s Clinics in downtown Orlando, Lake Mary and Melbourne provide comfort and a welcome distraction from the everyday stresses of an illness, procedure or hospital stay.

Need Assistance? Contact:

Concierge Services

Orlando has a diverse list of attractions for your family — just contact our concierge for more information and tickets. Call us at (407) 567-3213; 57-3213 from inside the hospital or email our Nemours Concierge Services directly.

Spring of Life United Methodist Church

St. Catherine of Siena

Family & Visitor Resources

If you're visiting our hospital, the following will help you navigate our building and campus — and know what to expect.

Presence & Participation Policy

We believe spending time with friends and family is an important part of healing. So parents, guardians and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (once they receive a badge) in accordance with patient and family preferences and the clinical judgment of the patient's care team. Quiet hours are between 8 p.m. and 8 a.m. Check with your child's care team to find out if any additional restrictions apply.

Keep these guidelines in mind when visiting us:

Show your ID to the welcome desk in the hospital’s main lobby for a visitor ID badge.

Call ahead to make arrangements with the nurse when you’re planning to bring young children.

Stay home if you're sick with a cold or if you have a cough or other contagious virus. Instead, call or send an eCard.

Smoking is not permitted anywhere on the hospital campus, including parking lots.

Patient & Family Safety

While you're with us, your child's safety is our top priority. We have security throughout the hospital grounds — that includes security cameras, hallway mirrors, security bracelets and badging procedures, just to name a few. To ask questions or voice concerns about patient safety, we encourage you to speak with any member of your care team as soon as possible.

Badges

To help keep our hospital as safe as possible:

Anyone entering Nemours Children’s Hospital is required to obtain a badge before going to an inpatient care unit or specialty care appointment.

Anyone staying at the hospital for two or more days will get a “Partner in Care” badge, with your picture and name — “partners in care” include family members, friends and anyone else who may be involved in supporting your child during hospitalization.

You can get your badge by showing your ID or driver’s license to the attendant at the welcome desk in the main lobby. We’ll scan your card and the information will then be stored in the badging system database.

Please remember to wear your badge at all times while you’re here at the hospital.

NCH Badges Are Color Coded

Blue = NCH staff members and volunteers

Green = Family Advisory Council, community or consulting physicians and partners in care (adult family or support team members who will be at the hospital for more than two days)

Yellow = Authorized vendors

Patient Locator

When your child is admitted to the hospital, we provide an ID security bracelet with a locater chip inside so we’ll know where your child is at all times. The ID band is checked each time before a child receives care. If your child wanders away from a designated area or even outside, the locater chip in the bracelet automatically signals an alert — so that our cameras and Associates can help locate your child right away.

Clinical Logistics Center

The Clinical Logistics Center at Nemours Children's Hospital is a unique electronic command center with two important functions: monitoring security on campus and keeping an eye on your child's vital signs. Paramedics on the clinical logistics side are at work around the clock, continually watching trends for each patient. That way, when a device like a heart or breathing monitor indicates that a child may be having difficulty, logistics team members can alert medical staff right away.

Security After Hours

After 9 p.m. every day, the main entrance is under secured access. To enter the hospital after 9 p.m., you’ll need to go to the Emergency Department (ED) entrance and sign in there.

Every inpatient unit (for children at the hospital overnight) is secured 24 hours a day, seven days a week. To enter an inpatient unit, you’ll need to phone in to the nurses’ station to gain entry. Just pick up the handset outside of the unit, identify yourself and you’ll be let in.

Overnight Stays

Whether your child needs to be admitted to the hospital for a day or longer, knowing what to expect can help ease some worries and concerns for everyone in your family. Hopefully the answers to these frequently asked questions will help.

How Will My Child Be Admitted?

Your child could be admitted to Nemours Children’s Hospital in one of several ways:

directly from the Emergency Department (ED) — in this case, admission paperwork happens at the bedside in the ED, where we can give your family badges

directly from the physicians’ office — in this case, you’ll be directed to go to the welcome desk

surgical admissions

via ambulance or helicopter transport from another medical facility

Where Will My Child Stay?

Your child will stay in one of our kid-friendly, comfortable inpatient care units. Kids’ rooms are equipped with a flat-screen TV, refrigerator, phone, in-room safe and bathroom, plus a place for mom and dad to sleep. There's also a special touch-screen monitor that offers Internet and educational options through a program called the GetWellNetwork. And each unit houses a play area/lounge with games, TV, toys, books, tables, couches, highchairs and computers.

Second Floor: Surgery Commons & Rooftop Gardens

Surgery Commons

A number of leading-edge surgical services and programs that are unique in Central Florida are available at Nemours Children's Hospital (NCH). Nemours' unique approach to care is evident in this surgical center, which was specially designed to comfort young patients and their parents.

The large, open, indoor-outdoor space offers lots to see and do, which helps pass the time for those awaiting surgery as well as parents awaiting news.

Here are some other features of our surgery commons:

Upon arrival, each parent is given a beeper preloaded with 20 text messages so they can receive updates during surgery.

Dressed in disposable jumpsuits and masks, parents are able to escort their child into the operating room to provide comfort. So you can be the last people your child sees before anesthesia and the first ones your child sees when waking up (minus the uniform).

Bringing nature into the hospital is not only important for our patients and families, but also our surgical care teams. Most hospitals house their surgical suites in the interior walls of the hospital. At NCH, we brought natural light into the surgical corridor, with floor to ceiling windows. Throughout the day, our surgical teams can take a moment and experience the regenerative power of natural light.

The surgery commons offers a toy store with dolls, books and other donated items suitable for patients from birth to age 18. Our Child Life specialists allow the patient to select a toy from the toy closet. That toy goes back to the child during pre-op and will be waiting for the patient after surgery. It’s a strategy our Child Life specialists use to distract patients — these toys give our kids something to look forward to.

Rooftop Gardens

The second floor rooftop garden gives you the best view of Medical City. Lake Nona’s Medical City is one of the country’s leaders in bioscience and research and is home to the Orlando VA Medical Center, University of Central Florida College of Medicine, MD Anderson Cancer Center, Sanford-Burnham Medical Research Institute and University of Florida Research and Academic Center.

Third Floor: Intensive Care Units

Intensive Care Units

The third floor is home to our intensive care units (ICUs), where children receive continuous monitoring and one-on-one nursing care. NCH provides state-of-the-art level II and level III intensive care for newborns and infants. Our NICU has 13 beds, all with private rooms with sleeping accommodations. Family lounges are also located just a few feet away.

Our ICUs include the:

Inpatients and Infusion Center

The fourth floor is where kids can receive chemotherapy or any type of infusion therapy. Children are often here for more than three to four hours. To ensure they're as comfortable as possible, each room is private, with Internet access and a TV and monitor so the child can play games. There's also a view of the therapy garden.

Therapy Garden

Our fourth floor therapy garden is one of two rooftop gardens at Nemours Children's Hospital. This garden was designed with the help of physical therapists and may be used during their therapy sessions. Kids can learn how to use crutches or practice navigating stairs or stepping down from a curb.

Frequently Asked Questions About Overnight Stays

Where Can I Stay?

To help you stay by your child's bedside as much as possible, our rooms are equipped for parents and family members to stay with their child overnight. If you or your family requires lodging, mention Nemours and receive a special rate at participating hotels in Orlando. View Hotel List »

Having access to the outside world can help make hospital stays — both short and long — a little easier for you, your child and your concerned family members and friends. Here are some digital conveniences that may help:

CaringBridge

This free Internet service lets you build a personalized website about your child’s care and condition. That way, you can share information and updates with friends and family — and let them post well-wishes. Learn More »

eCards

Quickly brighten the day of a loved one by sending them a free eCard. Pick from dozens of designs that will be hand-delivered to your child while in the hospital. Send an eCard »

GetWellNetwork

In addition to offering one-touch access to the Internet, this program turns your in-room television into an interactive resource directly at the bedside. The GetWellNetwork offers interactive communication with hospital staff, entertainment, as well as medical and educational services and programs (brought to you through a partnership with Nemours’ experts at KidsHealth.org). Learn More »

How Can I Prepare My Child for a Hospital Stay?

When you know ahead of time your child will have an overnight (inpatient) hospital visit, being prepared can help ease some of the anxiety — for both you and your child.

Here are a few helpful tips:

Take time to understand everything you can about your child's condition, and talk to your doctor or nurse about specific tests and procedures your child may have.

Tell your child age-appropriate details about why an overnight hospital stay is required, and how he or she might feel during and after a test or procedure.

Discuss the other patients your child may meet, some who may be very ill.

Talk about caregivers' roles, including the different kinds of physicians your child might meet, nurses’ duties and other specialists who could be part of your hospital care team.

Don’t forget to care for yourself. Children look to adults for reassurance, and when we’re calm and confident, they will be too.

* Once a patient receives a badge, parents, guardians and other identified family care providers or visitors are welcome in the hospital 24 hours a day, 7 days a week (in accordance with patient and family preferences and the clinical judgment of the patient's care team).

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