Communication in the Workplace

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Presentation on theme: "Communication in the Workplace"— Presentation transcript:

1 Communication in the WorkplaceCHAPTER 1Communication in the WorkplaceUse this slide to introduce the chapter. The photo also provides an opportunity to discuss formal and informal communication in the workplace.

2 1 Communication in the Workplace The importance of communicationOverview1Communication in the WorkplaceThe importance of communicationThree forms of communication in businessFormal and informal networksThe process of communicationBasic truths about communicationUse this overview slide to introduce your presentation of this chapter.

3 The Importance of Communication Skills as Expressed by Business Authorities“Top executives from Fortune 500 companies rate communications skills as the most important quality for business leaders.” Business Section New York Times“There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.”--Max De Pree, Author The Art of LeadershipUse the slide to support the value of the course.

4 Evidence of Communication Weakness in Business“I’m surprised how so many people struggle with communication.”--Michael Rook, Production Manager Hewlett Packard, San Diego, CA“The first thing the Human Resources Department did was give me a writing book.”--Sam Reeves, IT Consultant AMS, Denver, COSimilarly, you can use this slide to show communication weaknesses in business.

5 Main Forms of Communication in BusinessOperationalInternalExternalPersonalThis outlined above forms of communication in business emphasizes your lecture points. The screenshot of the intranet at Deere & Co. provides a talking point for operational communication.Intranets like this one from Deere & Company are used for internal communication.

7 The Formal and Informal Communication Networks in a Division of a Small Manufacturing CompanyDepartment ManagerSupervisorThis illustration from the text can aid your description of the structure of communication in the organization.Black Solid Lines = Formal NetworkCoral Dashed Lines = Informal Network (at a moment in time, for they change often)

8 Factors Affecting Volume of Communication in BusinessNature of the businessOperating planPeopleYou can use this outline segment to emphasize the factors affecting how much communication goes on in an organization.

9 A Model of the Communication ProcessA message sent by Marci arrives in Kevin’s “sensory world.”Kevin’s senses pick up the message, but may also pick up competing information.Marci’s message is filtered through Kevin’s unique mind and is given meaning.The meaning given may trigger a response, which Kevin’s unique mind forms.Kevin sends the message to Marci. It enters her sensory world, and a second cycle begins.This model guides your discussion of the communication process, the first cycle.

10 A Model of the Communication Process (continued)A message sent by Kevin arrives in Marci’s “sensory world.”Marci’s senses pick up the message, but may also pick up competing information.Kevin’s message is filtered through Marci’s unique mind and is given meaning.The meaning given may trigger a response, which Marci’s unique mind forms.Marci sends the message to Kevin. It enters his sensory world, and another cycle begins.This model guides your discussion of the communication process, the second cycle.

11 How Oral and Written Communication Differis more likely to involve creative effort,has longer cycles,and usually has fewer cycles.The slide summarizes how oral and written communication differ.

12 Some Basic Truths about CommunicationMeanings sent are not always received.Meaning is in the mind.The symbols of communication are imperfect.Use this outline segment to emphasize the basic truths of communication.

13 AdaptationThe slide is useful in emphasizing the point that the complexities of communication require adaptation – a point that will be emphasized in the following sessions.

14 “Writing is thinking on paper“Writing is thinking on paper. Anyone who thinks clearly should be able to write clearly about any subject at all.”--William Zinsser, Author On Writing WellUse this quote as a final thought – one that will be emphasized throughout the course.