About the app

Yes, the app is available in every country through the App Store. For more tailored content, you can choose the Australian, International, UK and US editions of our content in the settings area.

Why can’t I see sudoku, quizzes or polls?

We’re working hard to bring every piece of Guardian content to the apps. Currently there is a very small amount of content that does not work on mobile devices. We hope to change this in the future.

Making your app more personal

How do I add content to my homescreen?

You can add any section, topic or contributor to your homescreen. Simply tap the home button next to the content you want. You can find the button at top of any section you’re in, on a contributor’s profile page. This will add the section, topic or contributor directly under the top stories on your homepage.

How can I rearrange the content on my homescreen?

First, open the ‘personalisation’ screen. You can do this by tapping on the red menu icon in the top left corner (iPad) or bottom right corner (iPhone) of the screen and then tapping on the cog icon and then under ‘Personalise’ select ‘Home’. Then, use the small drag-handles on the left of each section to order them in a way that suits you.

How can I remove content from my homescreen?

Tap on the red menu icon in the top left corner (iPad) or bottom right corner (iPhone) of the screen, tap on the cog icon and then under ‘Personalise’ select ‘Home’. You can then remove sections by tapping on the red icon.

How can I choose which notifications I get?

As well as breaking news, you can choose to get notifications from your favourite contributors, liveblogs, series, and football (soccer) teams and matches.

• For contributors, open an article and tap on the contributor’s name. The ‘Follow contributor’ option is at the top of the page. This will send you a notification when that person publishes a new article

• Following a football team will automatically send you goal alerts when they score. Search for your team or tap on their crest on a football page. The ‘Get notifications’ option is at the top of the page

• Following a liveblog will send you a notification when a key event happens in that story. To enable this, tap the ‘Get alerts on this story’ option near the top of any liveblog

How can I manage or stop the notifications I receive?

You can manage your alerts from the settings area. Here, you can choose the alerts you no longer wish to receive or unsubscribe from all of them.

Tap on the red menu icon in the top left corner (iPad) or bottom right corner (iPhone) of the screen

Tap on the settings icon at the bottom of the screen (the button looks like a cogwheel)

Select ‘Notifications’

Then adjust your settings accordingly

How can I change the font-size of articles?

In any article, tap on the AA icon towards the top right-hand corner, and then use the control to change the text. This will change the size of the text in the main portion or the article. Your choice will be remembered for every article you then visit.

Subscriptions and Membership

What do I get with premium tier access?

Live - a new and faster way to catch up on every breaking news story and all the latest developments as they unfold (available on iPhone)

Discover - a new way to explore the best stories, recipes, long reads and more at the moment that suits you (available on iPhone)

Experience the app advert-free

Play our daily crosswords

Access specially curated content

How much does a subscription cost?

The exact amount a subscription costs varies from country to country, an outline of these prices can be found below:

Alternatively you can find the price in your region via the App Store listing. The subscription will auto-renew.

If you want a subscription that includes access to the premium tier on Android and iOS devices and also to the Guardian and Observer Daily Edition app on iPads, you may want to become a Digital pack subscriber. You can find more information here.

I also own an Android device. Can I use my iTunes subscription on that device?

It is not possible to transfer an iTunes subscription to an Android device, but Guardian Supporter membership includes ad-free access to the Guardian app on both compatible Android and iOS devices. If you were to become a Supporter you would need to cancel your iTunes subscription. If you would like to become a Supporter, you can by going here.

I have an iTunes/Google Play subscription to the Guardian and Observer Daily Edition app. Does it include access to the premium tier of the Guardian app?

If you subscribed via iTunes, your subscription can only be used to access the Guardian and Observer Daily Edition on compatible iPads. If you subscribed via Google Play your subscription can only be used to access the Guardian and Observer Daily Edition on compatible Android devices. The latter is now only available to existing subscribers.

Whereas a Guardian Digital Pack subscription includes access to both the Guardian and Observer Daily Edition for iPads and the premium tier of the Guardian app on Android and iOS devices. If you were to subscribe to the Digital Pack you would need to cancel your iTunes subscription. Further information about the Digital Pack can be found here.

I subscribed to the premium tier via iTunes. Can I use the subscription on more than one device?

Yes, your subscription should work on each compatible iPhone, iPod Touch, or iPad you’ve signed-in on using your Apple ID. You just need to open the Guardian app on your new device and retrieve the subscription as follows:

From the app’s home screen, tap the red menu icon in the top left corner (iPad) or bottom right corner (iPhone) of the screen, then tap the settings button (the cog button in the bottom left)

Tap “I’m a Guardian Subscriber”

Tap “I Have an App Store Subscription”

A message should pop up saying “Recovery Complete” and your subscription will be recovered

I became a Guardian Supporter/Partner or Patron. Am I entitled to access the premium tier in the Guardian app?

Yes, you just need to sign into the latest version of the Guardian app with your email address and password as follows:

In the Guardian app, tap on the red menu icon in the top left corner (iPad) or bottom right corner (iPhone) of the screen.

Tap on the cog icon in the navigation bar. Then select ‘Sign in/Register’.

Enter your email address and password and press ‘sign in’.

You should then have ad-free access.

I have a print+digital, or Guardian Digital Pack subscription. Can I use it to get access to the premium tier?

Yes, you just need to follow these instructions:

From the app’s home screen, tap the red menu icon in the top left corner (iPad) or bottom right corner (iPhone) of the screen, then tap the settings button (the cog button in the bottom left)

Tap “I’m a Guardian Subscriber”

Enter your subscriber ID and postcode. If you do not have a postcode, enter your surname into the postcode box

I have a Guardian Weekly print subscription. Can I get ad-free access to the Guardian app?

A Guardian Weekly print subscription does not include access to the Guardian and Observer Daily editions or the premium tier of Guardian App for Android or iPhone, but you can access the Guardian Weekly Digital Edition by going to Guardian Weekly Digital Edition

If you’ve not previously registered, you will need your subscriber number. If you have forgotten your subscriber number or require further assistance with accessing the Guardian Weekly Digital edition, please email: guardianpostal@quadrantsubs.com

I have forgotten my subscriber ID. How can I find it?

Your subscriber ID can be found underneath your name on each voucher or, for home delivery subscribers or digital pack subscribers, your ID will be found on your confirmation email. If you have any problems please email the following relevant department:

Please note that subscriptions taken out via iTunes do not include a subscriber ID. The subscription can be recovered to up to ten compatible iOS devices.

I subscribed via iTunes, but now I require a refund.

As the payment is taken by iTunes the subscriptions are fulfilled by Apple. You do not pay the Guardian directly. We cannot directly offer refunds. They need to be requested via Apple. Go to https://support.apple.com/, select ‘iTunes, scroll down to the end of the page and click on ‘Get support’.

How do I cancel my iTunes subscription?

You can cancel your subscription via the settings menu on your iPhone or iPad as follows:

Go to Settings > [your name] > iTunes & App Store.

Tap your Apple ID at the top of the screen.

Tap View Apple ID. You might need to authenticate your Apple ID.

Tap Subscriptions.

From the Subscriptions page, tap Guardian. From here it is possible to disable auto-renewal

You will continue to have access to the premium tier until the end of the subscription period

How do I cancel my Guardian voucher or home delivery subscription?

Your initial subscription term will normally be for 12 months. If you then wish to cancel then please follow the below instructions.

For voucher subscriptions you should telephone us at least 6 weeks before the date printed on the last voucher in your voucher book. The number to call is 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2 for voucher subscriptions).

For home delivery subscriptions please call at least 4 weeks before your intended cancellation date. The number to call is 0330 333 6767 (Monday-Friday 8.00am-5.30pm. Saturday & Sunday 8.30am-12.30pm, option 2 then option 1 for home delivery subscriptions).You can read our refunds and cancellations policy in full here.

You can cancel your membership by following the instructions on this page. Your membership will run until the end of your current payment term.

Offline reading and data

What content is available to read offline?

Once loaded content will remain available offline for some time. If you can see a link to a piece of content on the homepage or a section page, you should be able to read it offline. So simply open the app or visit a section to automatically cache all of the most recent content to read wherever you are.

How can I get the app to load new content to read?

On the homepage or any section or topic page, scroll up to the very top, then continue to pull down to refresh the content. You will then see the the loading animation while the app gets new content. All the content will then be available so you can read it offline.

Can I limit how much data is used on mobile networks?

We understand that some people have data constraints when on mobile networks. So we will automatically provide lower resolution images when you’re on a mobile network. You can change this option in the ‘Advanced settings’ area - found in the settings menu.

Can I save content to read later?

On an article, tap on the bookmark icon and the article will be added to your saved for later collection. To access your saved articles, from the app homescreen tap on the red menu icon in the top left corner (iPad) or bottom right corner (iPhone) of the screen and then tap on the bookmark icon in the bottom left-hand corner of the screen.

Guardian Membership (Supporter, Partner, Patron): email membershipsupport@theguardian.com with your question. We will do our best to get back to you within 24 hours. Alternatively, you can call the Guardian Members customer services team on +44 (0)330 333 6898 from 8am to 8pm Monday to Friday and 8am to 6pm at weekends.

If you are not a Guardian Member or subscriber or you pay via iTunes email userhelp@theguardian.com. We are open 10am-6pm Monday to Friday BST/GMT.

Feedback

If you have any suggestions on how we can improve our apps, email userhelp@theguardian.com. You can also follow @guardianmobile on Twitter to get news from the Guardian mobile team including details of updates.