Infrastructure Problem Reporting

Has that pothole on your commute or weekend ride been nagging in the back of your mind? The one you always try to remember, but only manage to avoid at the last minute? Now is the best time to report your problem and MassBike has the resource you need to get started.

Check out our Infrastructure and Access Problem reporting page. We’ve updated the list to include state and transit entities, so that you can report the problem to the right people. Currently, we have over 80 communities listed and we’ll continue to update the list of cities and towns.

Even better, if you are in Boston, you can even use their handy-dandy Android and iPhone app, Citizens Connect. The app allows you to take a picture of the problem and send it in right away.

Getting the problem reported is the first step to having it fixed, so look at our list and let someone hear about that pothole.

The Citizen’s Connect app in Boston is extremely effective. I have reported numerous issues and seen resolutions in 24-48 hours.

The best way to get results in other towns is to go directly to these town DPWs and other contacts. For Westwood, the DPW Director is Vicki Quiram, vvickrey@townhall.westwood.ma.us. There is also a Pedestrian and Bicycle advisory committee of residents in Westwood that is active in identifying problem areas and communicating regularly with town officials.