Computer programmer and technical support representative with experience in customer support, hardware troubleshooting, desktop publishing, web design and illustration. Flexible, quick learner, able to adapt to a wide range of tasks as need be, with a "can do" attitude.

Documented internal procedures in Microsoft Word; created and maintained a local network web page to provide access to them (using Macromedia Xtreme 3D and Photoshop for graphics and animation). Updated project worksheets in Microsoft Excel.

Typesetter, May 1997 to July 1997
IWANNA, Inc., 84 Coxe Ave., Asheville, NC 28805
(704) 255-0754Typeset display ads on Macintosh with PageMaker 5.0 for a classified advertisement circular.I.S. Department Assistant, October 1995 to May 1997
God's World Publications, 85 Tunnel Rd., Asheville, NC 28805
(704) 253-8063On-site troubleshooter for Macintosh and PC systems for a publisher of materials for private schools. Worked with an Alpha AXP VAX/OpenVMS server. Installed, configured, operated and provided training for MailManager 2000; generated barcodes for pre-sorting. Created an employee database using Microsoft Access. Worked with Novell PC network, VAX DECNET network, Localtalk, and AppleTalk. Made icons and illustrations for internal use and for a children's activity page, using QuarkXPress, Adobe Photoshop and some Adobe Illustrator.Design Department Assistant, June 1994 to December 1994
Delta Industries, 114 E. Kenwood, Reinbeck, IA 50669
(319) 345-6476Sculptor, illustrator and mold-maker for a manufacturer of archery and police training targets. Created detailed illustrations for packaging, and made templates for lettering on product masters, using Pagemaker 5.0 and CorelDraw. Sculpted and molded life-sized models of wildlife and people, using plasticene, foam, industrial resins and fiberglass.