The Gartner IT Operations Strategies & Solutions Summit (May 10-12, 2016) is the premier place to examine emerging industry trends, develop impactful strategies, and network with the best in the world of IT Operations. The focus of this event is to Rethink IT Operations: Balancing Control, Agility, and Innovation and hot topics like mobility, bimodal IT, IoT, Shadow IT, and DevOps will be the center of discussion. Attendees will learn...
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If you follow us on social media, you know we had one heck of a busy week during the HDI 2016 Conference and Expo (April 12-15). Between heavy traffic at the Service Apps Lounge, hosting a super chill party at the ICE bar Orlando, raffling off Bluesmart carry-ons, and presenting a well-attended Solution Spotlight session on Service Delivery, we barely had a free moment! However, EasyVista VP of Sales, Evan...
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Tuesday’s webinar, Executive Overview of Service Management in the Mobile Era, featuring 451 Research Director, Chris Marsh, and EasyVista GM, Kevin Coppins, was a total hit! We knew discussing mobility in service management would be a hot topic, but registrations surpassed our already high expectations. With over 230 registrants from companies including Allstate Insurance, Dell, eBay, Ford Motor Company, Fujitsu, General Motors, Hewlett-Packard, HSBC, IBM, Loyola University of Maryland, McDonald’s...
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Selecting the right service management solution can mean the difference between achieving significant impact across the organization and getting stuck in the IT world of yesteryear. And there are now more factors and options than ever to consider while making this crucial choice. The rise of SMAC (Social, mobile, analytics, and cloud) has rewritten the key requirements and criteria necessary for evaluation. EasyVista is here to help prevent costly mistakes...
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The reviews are in and the customers have spoken! Once again, EasyVista has been named a “High Performer” by G2 Crowd in the recently released Spring 2016 edition of its Service Desk Grid℠ Report. This is particularly gratifying because the source of the ratings are the industry's IT customer themselves. You could say that G2 Crowd is the “Yelp” of the high tech world. More exciting is that our position...
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This is the fourth and final blog post on the topic of Transforming the University with IT Service Management. The first three “The Evolution from Higher Ed CIO to Chief Services Provider,” “Revolutionizing the Student Experience with Service Management,” and "Service Management Transition in the University: Three Keys to Success" provide useful background to this blog post. What must a Higher Education CIO do to adapt? As IT evolves in the service...
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This is the third of four blogs on the topic of Transforming the University with IT Service Management. The first two “The Evolution from Higher Ed CIO to Chief Services Provider” and “Revolutionizing the Student Experience with Service Management” provide useful background to this blog post. For the CIO in transition to a Chief Services Provider, there are three keys to success: Speed and Continuity, Managing and Avoiding Risk, and...
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