Please note that the survey has now closed. If you would like to be kept informed of progress with this project, including being involved in our ongoing consultation process, please enter your contact details below. For a copy of the outcome report, please click here.

The purpose of this survey is to gather insights and opinions as to the main causes of misalignment in IT project and services engagements.

29% of projects “succeed” in delivering the desired functionality, on time and on budget;

48% of projects are “challenged” and do not meet scope, time, or budget expectations; and

23% of projects “fail” and are cancelled.

Together, we hope to work toward identifying and providing a more efficient and targeted dispute resolution service specifically for IT projects or services engagements.

With your input we believe we can design and implement a dispute resolution service which is focussed and driven, providing more efficient and effective processes and outcomes, ultimately allowing parties to engage better with all stakeholders and to focus on their core business.

IT Survey Updates

About Us

The New Zealand International Arbitration Centre (NZIAC) provides an effective forum for the settlement of international trade, commerce, investment, and cross-border disputes in the Trans-Pacific region.