Contact us

If you have a question about how HiddenCity works then zip over to how it works and read the FAQs.

If you’d like to find out something else then send us a message. Expect one of the team to get back to you within 24 hours for most enquiries, even on weekends. If your enquiry’s urgent tell us so and we’ll try to respond more quickly.

Need help right now? Call us on 020 7112 8951. We generally answer the phone between 10am and 7pm and sometimes outside these hours too – so if in doubt, give us a call. If we’re busy or you call outside these hours then leave a message and we’ll get back to you.

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Frequently asked questions

How much does it cost to take part?

Most HiddenCity trails are £25 per team, and you can have any number of people on a team. Some special trails have a different price and have limited numbers per team.

How do I pay?

You can pay by Visa, Mastercard, and American Express.

When can I play?

On most trails you can play any day within 28 days of signing up. Some trails require you to book a date. These trails have limited availability. Each hunt states the earliest and latest time you can start.