NEWSLETTER

Entry Policy

We encourage all patrons to arrive early to the venue to allow enough time for you and your guests to move through the security screening process. We suggest you leave any valuable and unnecessary items at home.

Please note that all bags will be searched prior to entering the venue, and no large bags or backpacks are permitted in the venue. You may also be asked to empty your pockets of all items so they can be examined.

You may be asked to empty your pockets of all items so that they can be examined.
Certain events may involve pat-down searches. Pat-down searches will only be performed by qualified designated security personnel. Fans that refuse to submit to either a visual or pat-down search shall be refused entry.

Due to health and safety, all guests must wear a shirt and shoes at all times.

Prohibited Items List
Guests are prohibited from bringing the following items into the Paramount Fine Foods Centre:

No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm

No professional audio or video recording equipment, including detachable lenses, tripods, zooms, or commercial use rigs

No personal video cameras, Go Pros, or selfie sticks

No Flags, banners and signs that exceed 3’ x 5’ in size. No poles or sticks permitted

No chairs or stools

No skateboards, bicycles, wagons, or wheelie shoes

No full-face masks

No unsealed liquids or gels of any kind

No stuffed animals, toys, or projectile object of any kind

No animals, except for registered service animals

For the safety and comfort of all fans, the Paramount Fine Foods Centre may prohibit any other item deemed to be a security risk or inhibits other fans’ enjoyment of an event. All guests are subject to inspection. Venue management reserves the right to refuse entry to anyone.

Re-Entry Policy
There is no re-entry to the Paramount Fine Foods Centre. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies must first make contact with a Guest Services Supervisor to make necessary arrangements.

Security reasons preclude Paramount Fine Foods Centre from allowing in/out privileges to individuals who choose to leave the building. Exceptions can be made in special circumstances through our guest service locations. In these situations, a Security supervisor will be called in to assist with your need

SAFETY AND SECURITY

Fan Code of Conduct:
The Paramount Fine Foods Centre is committed to creating a safe, comfortable, and enjoyable entertainment experience for all fans. Accordingly, we will not tolerate unsafe, abusive, unlawful or offensive conduct in our venues. This conduct includes, without limitation:

Making abusive, sexist, racist, offensive or obscene remarks or gestures

Disruptive, harmful or disorderly behaviour

Sitting in a location other than the seat identified on the guest’s ticket

Any disruption of the game or event by a guest’s actions

Throwing objects of any kind or entering the playing surface or performance area

Intoxication or any signs of impairment related to alcohol or drug consumption

Possession of alcohol by a minor or providing alcohol to a minor

Possession of alcohol not purchased inside the venue

Engaging in any commercial activity not authorized by venue management

Failure to comply with requests from staff, including those related to venue policies, operations or emergency response procedures

Any act which, in the opinion of venue management, presents a risk to the safety of fans or staff

In addition:

Standing on chairs, sitting on steps or in aisles, or intentionally blocking aisles is prohibited.

Guests are not permitted to stand in vomitories, stairways, or aisles, unless waiting to be seated

Guests are reminded that pucks or balls will occasionally leave the playing surface into the seated areas of the bowl. When a puck/ball is in play, staff will ask guests to wait in the section entrance until a stoppage in play to return to their seat

Failure to abide by this Code of Conduct is subject to sanctions at the discretion of the Paramount Fine Foods Centre, which may include ejection, suspension of entry privileges, arrest, and banishment from any or all of our facilities.

Venue staff have been trained to intervene when necessary to help ensure a safe and comfortable environment. Guests are encouraged to report any violations of this Code of Conduct or any inappropriate behaviour to the nearest usher, security guard or staff member.

We thank you for adhering to this Code of Conduct and for making each event special and memorable to you and your fellow guests.