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Most people have some type of insurance, whether it’s health, dental, life, disability or all of the above. When it actually comes time to use your insurance, do you know how to file a claim? With dental insurance, dentists will handle the details, but if your business has damage or you or an employee needs to claim disability, you may be responsible for helping to file the claim. Unfortunately, there are some common mistakes should be avoided when filing an insurance claim.

1. Not Acting Quickly

The most common mistake made when filing insurance claims is not acting fast enough. The very first thing that should be done, after securing personal health or property, is call the insurance company.

2. Not Understanding Your Policy Terms

Make sure policyholders read and understand their insurance policy as soon as they enroll. Filing a claim correctly won’t do much good if they don’t have the coverage they think they do. There may also be strict requirements in the policy for documentation and what to do before calling the insurance company. Educate yourself on the specifics of the specific policies, rather than relying on assumptions. Make sure to understand the guidelines and rules of the policy before claims need to be made.

3. Failing to Document

Documentation is vital when it comes to filing an insurance claim. The first thing to do, after contacting the insurance company, is get documentation including taking pictures and writing down notes. Save copies of all documentation, as it may be needed later for an insurance settlement.

With the knowledge of the common mistakes made with insurance claims, you can help policyholders file an insurance claim effectively. Also be sure to keep up-to-date on employee plans and policies, and adjust available coverages if needed. Review your employee benefits packages at least once a year to determine if it needs to be revised.