Customers Complain To Puc About Monroe Water Service

August 15, 1991|The Morning Call

Customers of Hamilton Water Co., which serves about 600 people in Hamilton and Jackson townships in Monroe County, have complained to the state Public Utility Commission about poor water service, a PUC inspector said.

Inspector Jim Farley said customers filed individual complaints but are expected to file a group complaint.

He said the water company had two disruptions in service last month that left many customers without water.

He said a pump failed July 18, disrupting water service for one day. Then, he said, a pump malfunctioned July 23, leaving many customers without water or with low water pressure. Service wasn't restored until July 25.

Farley said the company violated PUC regulations by not informing the PUC of the disruption in service and by not keeping proper records of disruptions. He said PUC officials would review the investigation to determine whether to file a complaint against the water company.