FAQS

How long will it take my product to arrive?

Our aim is to dispatch within 24 hours unless there is a problem with the image you have provided. We will certainly contact you and consult with you if there is a problem. During periods of high volume same day dispatch may be delayed. How long it takes to arrive depends on where you live and the delivery option you choose at checkout. For detailed delivery information (including international delivery) please view our delivery page.

Do you offer next day delivery?

Yes! We offer next day delivery (Monday to Friday excluding Public Holidays) to some US destinations. Next Day Delivery Items are delivered securely by courier. (Please note that you will need to ensure that someone is available to sign for the delivery, and next day refers to next working day.) We also offer Saturday Delivery on some products.

I’ve ordered a Lifesize Cutout, ‘Big Head’ or Big Pet – what size is the packaging?

The size of packaging for a Lifesize Cutout, Big Head or Big Pet is around 2’1″ x 2’1″ x 0’1″ (65cm x 65cm x 4cm)

I’ve ordered a Mini Cutout, Mask or Small Pet – what size is the packaging?

The size of packaging for a Mini Cutout, Mask or Small Pet is 14″ x 10″ x 1″ (35cm x 25cm x 2.5cm) They are designed to fit through a Letterbox

What is the size of a Lifesize Cutout?

We make each Cutout to match the actual size of you have chosen. Typically the following dimensions are a guideline: average size of a male cutout: 6′ x 1’6″ (or 183cm x 50cm) average size of life-size female cutout: 5’7″ x 1’6″ (175cm x 70cm)