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If you used the new iPhone Upgrade Program to get your iPhone 6s, you will probably be wondering how to swap it for the new iPhone 7 when it comes out next month.

Since this is the very first year that the Upgrade Program has been active, I was wondering the same thing, so I went online to get some answers from the always helpful Apple Store Specialists.

Here is the full transcript:

Tuesday, Aug 30, 2016 06:48 PM
Duration: 9 minutes 51 seconds

Apple: Welcome to Apple.What can we do for you today?
Ivan:
Hi, I wanted to know how will the iPhone Upgrade Program work when a new iPhone is released. How will I be able to exchange my iPhone for a new one?Apple: Please wait while I connect you with an Apple Specialist.Kaitlyn: Welcome to the Apple Online Store! My name is Kaitlyn! I can absolutely help with your iPhone Upgrade Program questions.Are you currently on the iPhone Upgrade Program?Continue reading →

You might think that this case is an easy one, that Apple wants to protect its customers’ privacy and the government doesn’t, that Apple is right and the FBI is not. Well, it’s not that simple.

First, let me provide a little bit of context:

On December 2, 2015, Syed Rizwan Farook and his wife Tafsheen Malik shot and killed 14 people and injured 22 others at the Inland Regional Center in San Bernardino, California.

The FBI recovered an iPhone 5c, issued by Farook’s employer, which “may contain critical communications and data prior to and around the time of the shooting“.

The FBI obtained a warrant to search the iPhone, and the owner of the iPhone gave the FBI its consent.

The iPhone is locked and the FBI asked Apple to help execute the search warrant.

Apple refused on a very long letter written by CEO Tim Cook (full text here). Here’s a little extract:

Specifically, the FBI wants us to make a new version of the iPhone operating system, circumventing several important security features, and install it on an iPhone recovered during the investigation. In the wrong hands, this software — which does not exist today — would have the potential to unlock any iPhone in someone’s physical possession.

The FBI may use different words to describe this tool, but make no mistake: Building a version of iOS that bypasses security in this way would undeniably create a backdoor. And while the government may argue that its use would be limited to this case, there is no way to guarantee such control.

After reading that letter, I concluded that Apple was right, but after a discussion with a good friend, I realized that my conclusion was too simplistic.