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by Christie (1/13/2015)

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I recently visited this coach store at Franklin park because I had an older coach handbag that needed repair. It was a gift from my grandmother years prior and the leather trim had come undone. The sales lady didn't recognize the stamped number on the tag, basically insinuated it was a fake (even though I told her it was an older bag) and she told me between that and the repair needed that I was out of luck. I called coach directly and was told in fact it is authentic, and they will see if they can repair it. I'm a little upset over the unprofessional ism this associate showed that day. Just be you don't recognize a serial number doesn't make it a fake, and how about looking into finding out?! That was the least that could be done. She didn't want it to be her "problem" because she wasn't making any money off of me. No worries I won't be back to spend my money there.