SAP Enterprise Support Advisory Council

The SAP Enterprise Support Advisory Council is an open program for all SAP Enterprise Support and SAP Preferred Care customers and is focused on the development and improvement of the SAP support offerings for making them 100% aligned with the needs of our customers. By joining the program, customers become early adopters of the latest support innovations and profit from a bigger investment from SAP’s side (e.g. experts access, workshops).

Results and Feedback

Interested in working closer together with SAP?

You have specific questions regarding the
SAP Enterprise Support Advisory Council?

In 2016, the SAP Enterprise Support Advisory Council covered the following four innovation topics:

SAP Cloud Solutions

SAP S/4HANA

SAP Fiori powered by HANA Cloud Platform

Value for Business Decision Makers

In total we were able to collaborate within these focus areas with more than 160 customers globally, quite evenly distributed over all regions:

To name just one customer case from 2016, we have successfully collaborated with Pirelli as part of the SAP Cloud Solutions workstream. Pirelli was able to optimize the performance and stability of its HR solution with SAP Enterprise Support Advisory Council and SAP Enterprise Support services.

Pirelli managed to have 40% less effort to administer and maintain employment cycle changes, reduce cost of managing IT operations, simplify issue management, and receive greater efficiency and effectiveness in handling performance management changes. You can find out more by checking out the Pirelli video testimonial and business transformation study.

The feedback from our customers regarding last year’s program was extremely positive. Most customers will continue collaborating with SAP in this program and also recommend it to other customers as it represents an unique opportunity for co-innovation.

We have taken several videos during the EMEA Summit 2015. Please listen to what our customers said about their participation in the SAP Enterprise Support Advisory Council:

The EMEA Summit 2015, designed for C-Level and senior executives of customers as well as SAP global workstream leads and topic owners participating in the SAP Enterprise Support Advisory Council program, took place on November 9th in Barcelona. Discussions and feedback during the Summit clearly showed that the program’s targets were more than accomplished in 2015.

Customers especially appreciated the possibility to interact and exchange on focus topics with other customers and SAP experts.

The event was focused on the 2015 workstreams of the Enterprise Support Advisory Council:

SAP HANA

SAP Mobile Solutions

SAP Cloud Solutions

Value for Business Decision Makers

SAP User Experience

Project-Based Innovations

Customers and SAP representatives presented jointly on each of the topics, followed by an open discussion with the Summit participants. This format enabled us to share knowledge and experiences, encourage peer relationships and generate new ideas around the SAP Enterprise Support offering.

At the end of the event, Paul Helms, Head of SAP GSS Enterprise Support & Premium Engagement EMEA & MEE, was delighted to present awards to selected customers from each workstream for their outstanding contribution in the 2015 program.

Through the years, the SAP Enterprise Support Advisory Council has evolved from the SUGEN Program in 2009 to focus on continuous improvement and measurement of achievements to the innovation program of SAP Enterprise Support to substantially influencing business results and outcomes as of today: