Managing Difficult People

People behavior is influenced by the situation, but more by their comprehension of the world around them. That makes some people difficult for others.

Most of us have to deal with difficult people at some time or another. The stress of handling difficult people can create a lack of productivity and reluctance to come to work.

Objectives

Understanding difference in People

Understanding human behavioral patterns and persona

Understanding why people become difficult to deal with

Avoiding Manipulations of difficult people

Developing confidence in dealing with a number of different types of people

Applying conflict resolution techniques

Using words that de-escalate and give criticism effectively

Applying assertive behavior and see instant results

Who Should Attend

This workshop benefits anyone who has to deal with difficult people or difficult issues. The training is suitable mostly for human resource managers, team leaders, retail managers, educators, consultants, customer service representatives and people who negotiate.