Beginning of a dialog window, including tabbed navigation to register an account or sign in to an existing account. Both registration and sign in support using Google and Facebook accounts. Escape will close this window.

Announcement
Natural gemstone jewellery, handmade in England.
Our studio hours are 9:00 - 16:30; Monday to Friday.
Please allow up to 24 hours for us to respond to your requests.
No need to send multiple messages:)

All orders ship free, same or next day most of the time.
✈️Express Shipping at competitive prices available to most countries! Please don't forget to leave your phone ☎️ number at the checkout if chosen!✈️

Follow for new designs and discount codes
https://instagram.com/shopabiza/
https://uk.pinterest.com/AbizaJewellery/
https://www.facebook.com/AbizaJewellery/

Announcement

Last updated on 26 Jul, 2019

Natural gemstone jewellery, handmade in England.
Our studio hours are 9:00 - 16:30; Monday to Friday.
Please allow up to 24 hours for us to respond to your requests.
No need to send multiple messages:)

All orders ship free, same or next day most of the time.
✈️Express Shipping at competitive prices available to most countries! Please don't forget to leave your phone ☎️ number at the checkout if chosen!✈️

Abiza jewellery is created from the heart. A lifelong passion of our designer, Aylin, each piece of jewellery made in our workshop is carefully designed using the best quality, ethically sourced produce.

Each piece is handmade at our workshop in Chester, England. Abiza’s jewellery is centred around stunning gemstones, mostly in their raw and natural form, giving a direct connection to the earth.

Sourcing the best gemstones from all over the World, our gemstone masters prepare them for you and our jewellery makers, using the best materials and bespoke design practices.

Bespoke and with feeling is how we like it. This means we can give you a wealth of choice and truly create something that not only looks stunning but is unique to you too. From ordering, our team works tirelessly to get your product looking perfect and to you quickly, meaning you can enjoy your new item sooner rather than later.

Our expert team is along every step of the journey. Whether it is help deciding what style or stone to choose here for you when you need help deciding. We are available if you think you should have bought a slightly different size. We are happy to help if you accidentally broke it and not having your best day. Just let us know if you needed to buy a present long ago but you realized you are so late!

Around the web

Shop members

Aylin

Designer Maker, Owner, Photographer

Cenna

Creator, Maker

Tzia

Creator, Maker

Altug

Customer Service, Marketer

Shop policies

Last updated on30 August, 2019

Abiza jewellery is created from the heart. A lifelong passion of our designer, Aylin, each piece of jewellery made in our workshop is carefully designed using the best quality, ethically sourced produce.
We combine our beautiful jewellery with our outstanding customer serve you in the best possible way.

Accepted payment methods

Apple Pay

Accepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

I gladly accept returns, exchanges and cancellations

Contact me within: 7 days of delivery

Send items back within: 14 days of delivery

Request a cancellation within: 1 hour of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Returns and exchange details

We cannot accept Returns for (unless they are faulty):
- Custom or customised orders due to their nature
- Earrings for hygiene reasons.

Conditions of Return:
All items must be returned unworn in their original gift box to qualify for a refund or exchange. Postage and adequate insurance is the responsibility of the buyer. If you return all of your order, a shipping cost of £3.50 for UK, £8.50 for international orders will be applied.

Please allow up to 5 days after we have received your exchange/return to be inspected and processed.

Please keep in mind that all our jewellery is handmade to your specified metal and size choices. Ordering a few pieces to try, keeping the one(s) you like and returning the rest is something we cannot support. We don't stock anything, every piece of jewellery is made only to your requirements. Thank you very much for understanding.

Payment

We accept Paypal, Etsy Gift Cards and Etsy Direct Checkout. You can use most credit or debit cards securely or your PayPal account.

Delivery

All our items are handmade to your order. We usually have surprisingly fast processing times. This may slightly change in seasonal busy times. We keep this information up to date. Current processing time is 1-2 business days.

SHIPPING OPTIONS:

INTERNATIONAL ORDERS
*** Important additional information regarding shipping ***
• Transit times given are average days. Exact shipping times can NOT be guaranteed due to possible customs delays. Depending on your country, there may be customs fees and charges which must be covered by the buyer, they are not included in your Etsy purchase.
• Orders above £100 will be automatically upgraded to Royal Mail International Tracked and Signed Service and will require receiver’s signature for delivery.
-----------------------
USA & Canada ORDERS
📮 Royal Mail International Tracked: Free (Standard Shipping Option)
•7-10 business days average transit time. (Delays may occur due to custom checks, weather etc)
📮 Express Shipping: £12.50
• 2-4 business days transit time
-----------------------
Europe ORDERS
📮 Royal Mail International Tracked: Free (Standard Shipping Option)
•5-10 business days average transit time
📮 Express Shipping: £12.50
• 1-2 business days transit time
-----------------------
AU-JP-HK-SG ORDERS
📮 Royal Mail International Tracked: £2.50 (Standard Shipping Option)
•7-10 business days average transit time. (Delays may occur due to custom checks, weather etc)
📮 Express Shipping: £15.00
• 2-4 business days transit time
-----------------------
🌍 OTHER INTERNATIONAL ORDERS
📮 Royal Mail International Tracked: Free (Standard Shipping Option)
•7-10 business days average transit time. (Delays may occur due to custom checks, weather etc)
📮 Express Shipping:
• Please check with us for price and transit times
==============
UK ORDERS
📮 Royal Mail 24 Signed For: Free (Standard Shipping Option)
• Usually delivered next day but not 100% guaranteed. Signature required
📮 Royal Mail Special Delivery: £3.00
• Next Day delivery by 1pm guaranteed. Signature required
📮 Royal Mail Special Delivery – Saturday Guaranteed: £6.00
• Next Day delivery by 1pm – including Saturdays. Please choose if you are placing your order after Wednesday and must receive it on Saturday. We always refund the difference unless we are shipping on Friday. Signature required

Additional policies and FAQs

WARRANTY AND REPAIRS

Our aim is to ensure you can fully enjoy your Abiza piece and we are 100% committed to your satisfaction.
As long as usage instructions are followed, we do not expect any problems with our jewellery. However, in exceptional cases when you face a problem, we will fully support you. Please get in touch with us.
We will carefully investigate the issue. If we conclude that it is related to a part or craftsmanship failure, we will either repair or replace it, ensuring it is as good as new, at no additional cost to you. This is valid within 6 MONTHS of purchase.
In case you need any repairs, please contact us. We will do our best to help.

HOW TO CARE FOR MY JEWELLERY

Wearing
We recommend removing your jewellery when you shower, bathe or engage in heavy exercise particularly in the sea or swimming pools. Avoid direct contacts with chemicals, such as perfumes, creams or any other liquids.

Cleaning
Use a soft, lint free cloth to keep your Sterling Silver, Gold Filled or Gold jewellery. Widely available mini polish pads for gold and silver are brilliant for cleaning.

Storing
All pieces should ideally be stored in the original Abiza box. It will keep them tangle free and protected from moisture. If not possible, we suggest to keep them in zip lock bags, in a dark and cool place.

Gemstones
All gemstones should be cleaned using an untreated, dry, soft cloth. Avoid hot water and harsh chemicals. Some gemstones (Ethiopian Opal, top of the list) are very sensitive to moisture since they can absorb water. This may result in a change in colour and flash.

Gemstone bracelets
In our gemstone bracelets, we use a flexible beading wire, tested to withstand 14 pounds (6.4kg) of load. Unless forcefully pulled, it will never break. In case you get your gemstone bracelet caught onto something (watch door handles!), it may not break but the beading wire could get damaged. Very easily noticed as it will feel looser and kinked. We recommend you get in touch with us if you have any doubts or concerns. Making a simple repair at that stage is much easier than repairing after it completely breaks. If broken completely, in most of the cases some beads may be lost!

More information

Last updated on26 Jul, 2019

Frequently asked questions

When will my order ship?

Please check our processing times! We do our best to keep it up to date always. You can find approximate delivery times to various countries under our shipping policy.

How do I customize?

Customization is specific to the piece. In the listing description there will be instructions titled "HOW TO ORDER”.
We always try to make the information very clear in the listings to make ordering as smooth as possible. Any doubts, please contact us.

How can I get in touch with Abiza?

We work Monday through Friday, 9:00 to 16:30 GMT. All messages will be replied the next working day, in the order they have been received. You can reach us via Etsy messages or direct email. However, Etsy messages makes life easier by linking your message to either a product or an order.

How can I send my order as a gift?

All items arrive in a cushioned, black Abiza branded gift box .

Please tick the gift wrap option at the checkout if you want your box tied with a golden ribbon and/or a hand-written gift card added to your order with your personal gift note.

We never include any document with price information inside your package. You can easily print out your VAT receipt on your Etsy orders page, if needed.

Please remember to change the shipping address to receiver's!

I entered a wrong shipping address, what can I do?

Contact us right away! If you give us the correct address, we will create your shipping label accordingly. Please note, when you receive “shipment notification” email from Etsy, it will still show the wrong address, because we can’t change your address recorded on your Etsy order.

If your order has already shipped, we can’t intercept anymore. However, we will give you the necessary info so that you can contact your local postal service for a redirection. Success depends on your postal service. If the package is returned to us, we will reship it to an address of your choice. We will have to charge you the re-shipping cost.

I did not receive my package, what should I do?

Although rare, delays may happen especially in seasonal busy times and due to random custom checks. Unfortunately, this is completely out of our control. We have to wait for 25 working days, until the package is declared as lost. At that point, we either send you a replacement or issue a full refund. All our packages are insured and our promise to you is, we will not let any buyer to incur any loss due to postal problems, unless entered address was incorrect.
If you need your jewellery urgently, please consider express shipping options and please don’t hesitate to contact us if you need your jewellery for a specific time or event.

Sizing details

All photos are magnified to show detail.
We take all the measurements carefully, they are all written in close approximations and in clear bullet points style, so you can read easily.
Almost all listings include one photo to show the scale.
Please take a minute to read them and check all images to avoid disappointment. Please remember, our style is elegant and dainty.

Suggestions for Necklaces:
Necklace length very much depends on style and the way you would like to use it, in addition to the height and size of the wearer. We have model photos in most of our listings. If in doubt, please don’t hesitate to get in touch with us.

Can you send me a photo of my order before it ships? Can I choose my stone?

Unfortunately, we are a little jewellery studio and we don’t have the manpower to deal with these requests. Thank you for understanding.
However, in case of any particular requests about your jewellery, please leave us a note in the “note to seller" section during checkout and we will do our best to make it happen!
Please remember, we are working with natural stones, uncut most of the time. Please try to limit your specification to one attribute.
If a photo is a must for you, then please request a custom order. In this case please make a custom order request. We will send you photos of a selection of stones to choose from. Custom charges will apply and it might take longer to dispatch.

Others

- What is Gold Filled?
It is a great economical alternative to solid gold. An actual layer of gold is pressure bonded to another metal. GF is not to be confused with gold plating as it literally has 100% more gold than gold plating. GF is much more valuable and tarnish resistant. It does not flake off, rub off or turn colours. As a matter of fact, anyone who can wear gold can wear gold filled.