Vision

A Hotel, Conference and Events venue that charms the customer, exceeds expectation and delivers excellence to a UK-wide audience.

Mission

To be an organisation that brings people together by offering flexible, diverse, value for money services to a wide range of customers.

Customer Commitment

Through the standard and consistency of our service, the development of our team and the quality and flexibility of our facilities, we commit to exceeding our customers’ needs on every occasion.

We will add value to people in and out of business by understanding their needs and offering them a package, which is outstanding value for money. We combine charming interaction with useable spaces, high quality accommodation and professionally prepared food to deliver a service that impresses. We are proud of our place in Derby’s business history and play an active role in making the East Midlands attractive to a national audience.

We will remain original in our business approach and encourage each other to put forward new ideas for improvement with the aim of increasing the size of our customer base while reducing our environmental impact. Our cleanliness and presentation must be exacting in every area; this is central to the feel of the DCC and our wider reputation. We must be obvious in our striving for excellence. We are a window to the wider RTC Group and should understand how we fit into the business.

For us, a willingness to accommodate an array of customer demands while offering a highly polished service is key. Delivered well, our business growth will be a source of pride and enduring longevity.