Helpdesk for Supply Chain - Helprace

Using a dedicated supply chain helpdesk

As a supply chain manager, whether global or local, there are pressing PR issues to take care off. Reaching out to consumers should be just as important as cutting costs and improving your profit margins. Helprace introduced a supply chain helpdesk for supply chain companies to regain their competitive edge.

To be successful, your supply chain system must be as productive as ever and take every opportunity to set itself apart from the competition. This means keeping your support, feedback, collaboration and knowledge management systems centralized. By staying transparent and focusing on the customer experience, you can easily build client or partner relationships and build trust.

That's because in the competitive retail sphere, many retailers understand that once the economy improves, customers remain cautious about spending. Companies that place the customer experience at the forefront place themselves in an ideal position to grow their supply chain business. This empowers employees of all levels to keep standards high.

Every supply chain operation needs a supply chain helpdesk

If you’re one of many supply chain managers relying on slow, unpredictable helpdesk and phone based customer service, take a look at a revolutionary Helprace supply chain helpdesk. We base our supply chain helpdesk on a state-of-the-art multiple agent support, “spaces” in the community and knowledge base, not to mention slick case management for ticketing.

The best part is that these components are customizable, meaning that either the knowledge base, community or ticketing system can be modified or even disabled if it's something your supply chain doesn't need. For example, you can only set a helpdesk with a ticketing system, without a knowledge base or feedback system - if that's in line with your business goals. From then on, you can customize your system with case rules, collaboration options and dashboards for your agents.

Your supply chain never sleeps and your support system shouldn't, either. Since it's based on cloud servers, Helprace is accessible 24/7 and there is no downtime for maintenance or upgrades to worry about. This way you can focus on growing your enterprise and keeping customer satisfaction at the highest levels.

Helprace supply chain helpdesk for your company

So if you want to have the best supply chain operation out there, you need to use the best type of software too. Something that keeps your communication, news, inventory files, shipments and customer requests up to date. When time-consuming processes are eliminated, the costs are lowered for the support agents and business as a whole.

Why wait? Give Helprace supply chain helpdesk a look in our tour and give us a try in the free trial. Whether or not you’ve been longing to turn your supply chain helpdesk or customer service experience around, we’re sure you’re going to love our product. We promise that it’s going to be the last supply chain helpdesk you’ll ever have to consider.