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CAUDIT Webinar: SEND the right message, to the right person, at the right time

Event Details

Event Date:

Wednesday, June 17, 2015

Location:

WebEx

17 June 2015 | 1:00pm AEST | 1 Hour

Synopsis

Service Quality is excited to present the SEND solution for the CAUDIT members. We will demonstrate the next generation of enterprise communication and notification software and never send the wrong message to the wrong person again.

The power of SEND

SEND's powerful communication system lets you manage customers' expectations from the onset of a planned or unplanned outage right through to the final resolution. Everyone who needs to know is kept fully informed by SEND.

Warning – Enables users to reschedule their workload, keeping productivity high and reducing the cost of support.

Status – Keeps them informed as the outage evolves with the option to restrict user access to the system

Expiry – Informs everyone affected that the outage is over, allowing them to access the system immediately.

The Intelligent Solution

All day, every day, SEND works in the background to learn about each user's place in the organisation including their country, office, business unit and manager. SEND builds on these organisational relationships by learning about the applications, websites and devices they use and when they use them. When a system goes down, SEND immediately knows who will be affected. This makes notifying those users – and only those users – quick and incredibly easy. In a few seconds, you can create a message, which will appear on the affected users' desktop or mobile devices and stay there until it is acknowledged.