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To report a water break, please contact the Water Maintenance Division at (816) 322-1885 between the hours of 7:00 am and 3:30 pm. After business hours, please call the Police Department at (816) 331-1500.

Water Services Division

To report a water break, please contact the Water Maintenance Division at (816) 322-1885 between the hours of 7:00 am and 3:30 pm. After business hours, please call the Police Department at (816) 331-1500.

A sewer service lateral is the pipe that carries wastewater from a home or business to the sanitary sewer main line located in the street or other easement. Customers are responsible for their service lateral to and including the connection at the city main.

• Check the caps on floor drains and cleanouts to ensure proper installation and fit.• Check drains and make sure water is in the trap. If you cannot see any water, run a small amount into the drain.• Check and make sure that the cleanout plugs have not been removed from the inside of the floor drains.• Make sure there are no cracked or separated vent pipes in the interior of the structure that will allow sewer gas into your home/building.• If odor problems continue after trying these suggestions, have your plumber check out the entire house system for any drain system air leaks.

For a sewer backup or overflow, please call (816) 322-1885. If no one is available to take your call, you will get a recording with detailed information. Please listen to the recording for further instructions.

The city does not make that determination. Our insurance company decides whether or not a claim will be paid. The Water Services Division investigates, troubleshoots, and resolves sewer-related issues in the public sector only.

It is generally because there is excavation work being planned in the area and the person, company or utility planning the work has requested "locates". The flags mark the location of buried utility lines. Before the City of Belton would do any major excavation work on your property you will be notified unless an emergency situation exists.

When manholes are built, the tops are left exposed. Later, when homes and businesses are built, the manholes are occasionally buried in yards and driveways. The sewer maintenance staff uncovers these "lost" manholes and adjusts them to grade so they are accessible again. Having the manhole exposed will benefit the homeowner during a sewer emergency.

The Water Services Division recommends against placing any obstructions within a three foot radius of a manhole. This benefits the property owner and the city by providing faster access and avoiding damages to landscaping.

The City of Belton and the Missouri Department of Natural Resources prohibits storm water discharges of any kind into the sanitary sewer system. This is to prevent overloading the sanitary sewer system with water that it wasn't designed to carry. When the system becomes overloaded it causes backups, and overflows and increases the amount of water that needs to be treated at the treatment plant. These illicit connections have a direct impact on your sewer rates.