You can't expect to grow your business, or any other kind of successful organization for that matter, without working on your customer service. A big part of that, says speaker and guest blogger Carol Ritter, is linked to your ability to make customers feel welcome and appreciated. In this post on the Greater Lehigh Valley Chamber of Commerce blog, Ritter tells the story of 1700's era farm in New England being run by a non-profit trying to raise money for the farm's preservation. The problem, says Ritter, is that their customer service left something to be desired. Do you make your customers feel appreciated? It could be the key to your success...or failure!

Yet another wonderfully written post and I can relate with it. We rely more and more on technology in our daily lives, yet in an odd way, our expectations around customer service are higher than ever. If we can buy or book on-line instantly, we now want our queries or complaints dealt with instantly as well. We want phones answered within three rings, we don't want to be put on hold, and we most definitely don't want to be phoned back because we doubt we ever will. So giving a good customer service is healthy for your business. Thanks for sharing.