Healthcare Improvement Scotland criticised staff efforts to maintain patient
dignity, the organisation of meals and “unhelpful” ward environments after
an unannounced visit to the hospital.

Alex Neil, the Health Secretary, said that the poor services highlighted were
“completely unacceptable”. He added: “I expect NHS Lothian to give urgent
attention to the action plan it has produced to address these issues and
provide compassionate care which respects patients’ dignity and individual
needs.”