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About us:

Code Health is an online retailer of environmental, organic and fairly traded products. Offering you some of the most nutritionally dense foods found on the planet. Along with great alternatives to the usual supermarket stock.

Our Mission:

To create a large inventory of products that are not only great to use and taste, but are created with the future of our planet in mind.

Most of the products we sell can’t be found in one local store, so when buying online we understand how vital it is to provide our customers with as much detail as possible. We often go straight to the manufacture and seek as much information on their products as possible. So we can tell you as much about the products we sell as possible!

Our Promise:

• Free shipping on any order over £35 within the United Kingdom• Free shipping on any order over £100 within the rest of Europe• A smooth, quick and secure ordering process• A wide range of brands and products• 100% safe & secure shopping

Talk to us:

Get in touch with us anytime! We love to help our customers as much as we can, have a question... let us know by contacting us: contact@codehealth.co.uk

We aim to reply to all emails within an hour during our operating hours.

How to use our site

Browsing

The category pages can be accessed from the main menu to get a full list of products. From here you can redefine what you're after very quickly. Use the three drop down lists to select a category your favourite brands and any diet specifics you wish. You can set a maximum price and sort by a range of different options, to further help with your search.

If you know the specific product you are looking for or know the product code, use the search bar (see below).

Using the search bar

The main search bar located in the header of every page offers quick access to all our products. You can search by products name, brand, diet specifics or a unique product code.

Note: The search bar will only return products in stock unless you type in the unique product code.

Creating an account

To create an account click the “register” link located in top navigation bar. Start by typing in your first and last name, then your email. Once you do this the continue button will become available. You will need to fill in all required information into the form before submitting. Once you have completed this, we will send you an email to confirm your account.

Click the link in the email to authorise your new Code Health account. For security this link has a limited life time, if you don’t authorise your account within this time you will need to request another by simply following the instructions when you attempt to login.

Creating a wish list

To create a wish list you will first need to have an account with us. When viewing a product you can click the "add to wish list" button located under the products price. This will save the product to your personal wish list. Creating a wish list is a great way to save the products you love, so there easy to find again.

Saving a basket

If you frequently buy the same products or a selection of similar products. A great way to save time is to save these baskets to your account. Once you have created a basket, click the "save basket" button located under the main checkout button on the basket page before you check out.

This will save the entire contents of your basket to your account. You can then login and quickly add the basket you saved to your current shopping basket, while making any amendments.

Note: You can save up to 6 baskets, containing a maximum of 60 unique products.

Making an order

Making an order

Our order process allows you to check and amend any errors before submitting your order.
Please take the time to read and check carefully your order at each stage of the order process.

We shall assign an order number to every order and inform you of it on confirmation of the order.
You must quote the order number in all subsequent correspondence with us relating to that particular order.

We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been processed (Processed Confirmation).
The Contract between us will only be formed when we send you the Processed Confirmation.

If we are unable to supply you with a Product, for example because that Product is not in stock, no longer available or because of an error
on our site has occurred, we will inform you of this by e-mail and we will not process your order.
If you have already paid for the order, we will refund you the full amount as soon as possible.

The countdown timer is reliant on your devices current time, we take no responsibility for the accuracy of this timer.

Our Processing times are clearly stated in the delivery information section on the product page.

It is your responsibility to make sure you have made your order before the cut off time for same day Processing.

Returns

Returns

Some of the Products on our site are perishable. This means that the right to cancel a Contract does not apply. However, we understand that sometimes you may need to cancel an order, if you contact us within 7days after receiving your order, it may be possible to cancel the Contract.

For non-perishable goods, your legal rights to cancel still apply. See (Terms and Conditions - Cancelling Orders) below for more information.

If you have returned a Product to us because it is faulty or miss-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us. You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us or, where relevant, the cost of us collecting the products from you. Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.

Terms and conditions

Terms and Conditions

The material in the Web Site is copyright to Code Health and our content and technology providers. You are welcome to view, download for caching purposes only and print pages, of the Web Site for personal use, however not for any commercial purposes or re-publication.

Code Health reserves the right to modify or terminate the Code Health service for any reason, without notice, at any time. Code Health reserves the right to alter this TOS or other Site policies at any time, so please review the policies regularly.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the website.

Terms Of Using Our Site

By accessing or using the Site, purchasing our Products or using any subscription service, you agree to be bound by all of the terms and conditions in, and linked to, these Terms of Service (the “TOS” or the “Agreement”).

If you do not wish to be bound by this Agreement, then you may not access or use this Site or purchase any Products. If you have any questions or concerns regarding this statement, then you should contact us at contact@codehealth.co.uk.

Web Site Information

We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

Description of Products

Although we take extreme care to make sure Nutritional Values and Diet Specifics of products are as accurate as possible, we are reliant on the information provided to us by the supplier and/or manufacturer. This information is for guide use only and should be considered as estimates only. We reserve the right to make changes which do not materially affect the quality or performance of those products. Read all labels and allergy advice before consuming.

Please note that Macronutrients % displayed on the products information section and above your baskets content are rounded to the nearest whole number, these calculations are again reliant on the information provided to us by the supplier and/or manufacturer, therefore these should be taken as estimates only.

Despite our best efforts, a small number of the products on our Site may be mispriced. We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice. All prices do not include shipping which will be added to your total purchase price.

Delivery of Products

We will arrange for delivery of the products you order by our method and to the address linked to your Code Health account. However, the time for delivery will not be essential to the contract between us. If you checkout as a guest we will deliver to the address you state on our payment processor, we currently only ship to a select few counties in Europe. Click here to view a list of the counties we currently ship to.

Code Health is set up for UK shipping prices, once you log into your account our shipping prices will adjust accordingly to your location. If you are checking out as a guest select your shipping country from the drop down options before checking out. The shipping country you state here must match that of the country you state on our payment processor.

Our preferred carrier is Yodel where suitable. When Yodel isn't suitable (usually larger orders over 3KG). Other shipments will normally be sent using DPD.

Orders made before 4pm will be processed the same day, then dispatched within 1-2 days. We will keep you up to date on the progress of your order. A (confirmation email) will be sent to you when your order has been confirmed by us. If you are a registered user, once your order has been confirmed you will be able to view this in the "previous orders" section of your account. We will then update this orders status to "Processed" on completion of the process procedure.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Cancelling Orders

You may cancel your order by notifying us in writing or e-mail at any time up to 14 days after your products have been delivered, for non perishable Products only, 7days for perishable Products. The notification should state your order number and give the reason for cancellation.

If you cancel your order after we have despatched the products, then you must return the products to the returns address. The products should be returned in the same condition as received and at your own expense. We recommend the use of a Recorded Delivery Service.

You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.

Privacy policy

Personal Information Security

When you place an order, you must have an account with us. As we require your name, delivery address and contact number. We may, unless you advise us otherwise, pass this contact number to our couriers or other agents in case they need to contact you to arrange the processing or delivery. Without this information we will not be able to process your request or notify you of your order acceptance. When you create an account you will automatically be set up to receive our general news letter, information on sales & deals and email alerts. You can manage all of these in the subscriptions section of your account.

We may collect your personal information to help Code Health to better understand you and to enable us to personalise the Website, offers and promotions to your needs.

We follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access.

Credit Card Security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information.

We do not take or store any card details when you place an order, nor do we allow you to store this number in your account. This is processed by a secure payment gateway (PayPal).

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out when you finish using our site.

Consent

Your use of this website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.

Any changes to our privacy policy will be posted on this website to ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

Cookies

What Is A Cookie?

Cookies are text files containing small amounts of information which are downloaded and stored on your personal computer, mobile or other device when you visit a website. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they can help website developers and companies to improve your website browsing experience.

Types Of Cookies

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

What Does A Cookie Do?

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Others are used to monitor and improve our website’s functionality and performance.

How You Can Control Cookies

We assume your consent to the use of cookies when you visit our Site and most browsers are automatically set to accept them. You can alter the settings of your browser to prevent automatic acceptance of cookies, or delete cookies that have already been set. This will affect your user experience as you may not be able to utilise most or all of the sections and features on our Site.

If you do wish to restrict or block web browser cookies on your device, you can do this in your browser settings.

Discount tokens

Discount tokens

We believe the best product descriptions come from the people who have tried and tested them.
We understand writing reviews can be a bit boring! So we will award you from 1-10 tokens per review you write,
depending on the quality and detail of your content. Whether it’s a bad review or good this does not matter and we want to hear it.

Each tokens value is 5pence, there is no limit to the amount you can collect.

Once a review has been confirmed the discount tokens awarded will be credited to your account and will be visible on your account overview.
If you are subscribed to receive email alerts we will also let you know when your review is live.
There is nothing you need to do when checking out, discount tokens are automatically credited to your next order and the discount in
GBP will be visible under the basket's total cost. Your next order only needs to exceed the tokens worth by just £1.
For example if you have 50 tokens (£2.50) you will need to make an order with a sub total value of £3.50 to use all your tokens earned.

Disclaimer of warranty

All content, products, and services on the site, or obtained from a website to which the site is linked (a “linked site”) are provided to you “as is” without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Other than as required under applicable consumer protection law, under no circumstance will Code Health be liable for any loss or damage caused by a user’s reliance on information obtained through the site or a linked site, or user’s reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.