Thank you for your post! I apologize for the difficulties you've been experiencing, I know it can be frustrating. There are a few reasons why our software could be giving that error message. Typically it's due to some kind of damaged our software has experienced or there is another program present on the computer Covenant Eyes is not compatible with. Luckily, these kind of issues are usually very easy to resolve.

If you could call our Customer Suppor at at your earliest convenience we would be more than happy resolve this issue for you. We can be reached at 877.479.1119 and are available Monday-Friday 8am-11:45pm EST and Saturday 10am-5:45pm EST.