FAQs

Frequently Asked Questions

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Q. What are the steps for Online Shopping at Jeanne-inc.com

A. To shop at Jeanne-inc.com, simply add items to your order by clicking on the "Add to Order" button located below the price of the item(s) you wish to buy. When you add your first item, an order page will be created for your shopping session. You may view the contents of your order at any time during your session by clicking on the "My Cart" link located at the top of the each page.

When viewing your shopping basket, you will have a chance to adjust the quantity if desired. To remove an item from your order, simply click on the "Remove" button located on the same line as the item.

Once you are satisfied with the contents of your order:

Click the "My Cart" button and then click "Checkout."

If you do not have a Jeanne online account, your order can be completed as a "Guest" or you may create a new account. If you already have an account but have not logged in, do so now.

Enter or confirm your Shipping & Billing Information (the name and address of the credit card holder) including a valid e-mail address* for confirming your order.

Click on the "Continue to shipping" button.

Select a shipping method and payment option. If you have a coupon, gift certificate, Jeanne Rewards Points discount, or Cash Credit, select any of these to adjust your total amount due. Click on the "Continue to payment" button.

Review your order summary thoroughly, then enter your credit card information. Click on the "Complete Order" button to complete your purchase. Once you have submitted an order, you cannot revise or cancel the transaction.

An order acknowledgement will be sent to the e-mail address* you provided. Upon shipment of your order, you will be sent a second e-mail with your shipping and tracking information.

*Note: A valid e-mail address is required for the proper processing of online orders. We reserve the right to cancel any order that fails to provide an accurate e-mail address. If you have questions regarding how we use your email address, please see our Privacy Policy on this page.

Q. What are Jeanne Rewards Points?

A. It's simple. Jeanne, Inc. values your business. You do not have to do anything except create an online account with Jeanne, Inc. Membership in the Rewards Program is free.

Once you have created an account, you will automatically receive 1 Jeanne reward point for each dollar you spend on Jeanne Sheet Music Publications. These products have a prefix of "JP" followed by 4 numbers. Other products are not eligible to earn Reward Points. As you accumulate points, they may be redeemed for discounts on any product at your next online order at Jeanne-Inc.com.

How do I know how many points I have?
Once you have logged into your account, click the login/account icon at the top of the screen. The total points you have accumulated will be displayed along with a "details" link for you to check when these points were earned. Your accumulated points will also be displayed at checkout.

When will I get my points?
Rewards Points will be applied to your account after your order is completed and shipped.

Will my Jeanne Reward Points ever expire?
Your points will expire if there is no account activity for a period of 12 months.

Do I have to create an account to collect points?
Yes. In order for us to track how many points you earn and spend, we need for you to have an online account. You also need to log into your account to be able to spend your points. So if you don't have an account yet, please register today! Remember, Jeanne will not release any of your personal information. Please review our Privacy Statement for additional details on how we protect your information.

Can I earn or use rewards points with a phone or mail order?
No. Reward Points can be earned or used only through an online order.

How do I use my points to pay or help pay for an order?
1) Log into your account.
2) Add items to your cart.
3) Upon checkout, the total points you have available will be displayed. If you wish to use your points, select "Redeem Points" and the value will be deducted from the total due. Reward Points cannot be used for shipping or sales tax.
4) Select the shipping and payment options and complete your order.

Q. What browsers will work on Jeanne-inc.com?

A. Most browsers work properly on this site. But some Macintosh Safari users experience problems putting items into their shopping basket. A message similar to "Directory access denied" may appear. If you experience this problem, please try a different browser and you should not have any difficulties.

Q. What payment options are available?

A. We honor American Express, Visa, MasterCard, and Discover credit cards as well as PayPal. (A PayPal account is not required.)

If for any reason you prefer not to complete a transaction online and want to phone in your order, the following steps are suggested:

Select your items and place them in your shopping basket.

When your item selection is complete, click on "View Basket Contents" and then use your browser to print this screen for your reference.

Exit the web site and then call us with your order information.

*Note: The total cost listed in your shopping basket at this point will not include any shipping charge. We will calculate the shipping once we have your order.
For customers who need to pay by check or money order, please call us at 1-763-754-6695. Orders will not be processed until receipt of payment. We cannot guarantee the availability of an item by the time payment is received and funds clear. We reserve the right to charge a $20. fee on all returned checks.

Do not send cash. We will not be responsible for cash sent to us through the mail.

Q. Are the online transactions secure?

A. You can shop with confidence on Jeanne-inc.com. Our SSL encryption, ensures secure online transactions. However, we do recommend you use a secure internet connection and avoid free, public Wi-Fi for any transactions that involve a credit card.

Q. Is sales tax collected?

A. Located in Minnesota, we apply sales tax on any items purchased through Jeanne, Inc. and shipped anywhere in Minnesota. Shipments to other locations outside Minnesota are currently not subject to sales tax.

Q. How do I estimate the shipping charge before checkout?

A. A link to estimate the shipping options for your order is available on the shopping cart page. You do not select which option you prefer on this page, but you can see how much each shipping option will cost for the items you have in your cart at that time.

Q. What is the "Grade" mean for sheet music?

A. Identifying the level of difficulty of a particular piece of sheet music is bound to be subjective. Although the difficulty of finger technique can be evaluated, musicianship and endurance are less objective factors that also need to be considered. The evaluation of chamber music becomes even more difficult since one instrument may have more problems than the others.

While acknowledging the above problems, we have tried to provide some guidance for your selection of music listed on our web site. The levels we have used are from 1-10 using the following guides: