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Customer Support Specialist

Full-Time | Atlanta, GA

Roadie is seeking a Customer Support Specialist to act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and that our users have a great experience in our community. Our Customer Experience team is often the first point of contact our community has with our company, so consumer-friendly, eager problem solvers are a great fit for this role!

The Day to Day

Learn all aspects of Roadie's mobile and web-based "on the way" delivery platform

Provide phone, email, and text-based customer support to Roadie customers, partners, users, and other community members

Proactively monitor in-progress deliveries and take corrective action when necessary