We previously had separate sites for these two services, and recently decided to simplify the sites, and combine them into one, vip.wordpress.com .

For WordPress VIP Support, we also introduced new levels of support based on the feedback we’ve received this past year, including a top tier with a much requested on-site visit option.

What’s Next:
We have some exciting plans for the VIP program in 2010. First up, we will introduce a dedicated VIP Hosting portal for WordPress.com VIPs in the coming weeks, with documentation of all the special functions, lots of theme and system info, and best practice coding guidelines for WordPress.com. A bit further out we plan to streamline the support and ticketing system to provide a more complete 360 view of activity across multiple sites.

For VIP Support, expect new features and improvements to the private forum which will make finding answers more efficient and provide our team clearer information that will make the interactions better. And starting this year, we now include support for BuddyPress as part of VIP Support, and we are already seeing that become a bigger part of many of the larger WordPress powered sites.

3 thoughts on “Relaunch of WordPress.com VIP Site and new VIP Support Options”

There are VIP Hosting requirements mainly around the sites being high-traffic and high-profile and for the team to have strong in-house WordPress devs or top consultants. More info here: https://vip.wordpress.com/hosting . For VIP Support, there are no requirements beyond the program being a developer-to-developer offering.