Narrator: Use phrases like 'Is there anything I can do?' 'Let me help!' or, to be more informal, you can say, 'Can I give you a hand?' or 'Give me a shout if you need anything!'

Anna: Right.

Narrator: Go on!

Anna: Are you okay Tom? Tom: (grumpily) No. Anna: Is there anything I can do? Tom: (grumpily) No. Anna: Oh. What's wrong? Tom: Everything. Anna: I see. Can I give you a hand?

Tom: My computer has crashed. I've lost my phone. And there's a big, big problem with my timetable. I’ve got two meetings scheduled at the same time with two extremely important clients. I can't do them both at once! Anna: Let me help. Tom: Thanks Anna, but these are big, big clients. They need someone of experience. Anna: Well, give me a shout if you need anything! Tom: I can handle this, alright?

Narrator: 'I can handle this'... ungrateful idiot. But you used all the right phrases Anna, well done. Anyway, I bet he'll change his mind.

Denise: Oooh, I know, and the purple ones are so much more powerful...

Tom: Anna? Could you help me?

Narrator: Ha! I told you so!

Tom: They've both arrived at once! Oh god! I'll deal with Mrs Kumquat... Anna: Okay. Tom: You talk to Mr Lime, he's from a company called Citrus Ventures. They own hundreds of juice bars. Denise: Are you sure that's a good idea Tom? Tom: I don't have much choice, do I? Denise: Well I could- Tom: Just keep him occupied Anna, tell him how great he is... no, no, tell him how great I am. Find out what he wants. If it's about the - well, never mind, just be nice. Anna: Understood. Tom: Mr Lime! Are you well? Mr Lime: Yes, but I'm actually rather angry too. Tom: Ah, well let me introduce you to Anna! Anna: Mr Lime, it's a pleasure to meet you! Let me help with your coat.