Turn off the Printer and Boot into Customer Mode to print a series of 20% Colour Test Prints, to identify whether issue is present on all colours or just one

NOTE: The 20% Tests will print out an individual sheet of each colour at 20% saturation allowing us to determine if that colour is outputting correctly.

Using the 20% tests, determine if the PQI is displayed on one page or all pages

If the PQI is displayed on only one colour:

Determine whether a Dell Branded Toner is in use

Note: It is recommended that only Dell Branded Toners are used in Dell Laser Printers as Dell cannot guarantee compatibility or the print quality of any 3rd party toners

Try a working Dell Branded Toner from a working Dell 2150cn/cdn Laser Printer (if available)

If the issue is resolved with a working Toner, please advise Dell Technical Support that you require a new Toner, via the Twitter Contact option below

If you were not using a Dell Branded Toner and would like to purchase one, please go to Dell.com and select the Toner you require for the Printer

If the PQI is present on all test pages, continue below:

Try another PHD Unit from a working Dell 2150cn/cdn Laser Printer (if available) and Print another series of 20% Test Prints

Try another Fuser Unit from a working Dell 2150cn/cdn Laser Printer (if available) and Print another series of 20% Test Prints

If you do not have any replacement components to test with, please try a Stop Test on the Fuser Unit.

If the PQI is seen only after passing through the Fuser Unit, please contact Dell, via the Twitter Button, to advise of a fault with the Fuser Unit

If the PQI is displayed before passing through the Fuser Unit, please contact Dell, via the Twitter Button, to raise a Technical Support Ticket

Back to TopIf you require further assistance or wish to give us feedback, please engage our technical team on Twitter.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.