Description

WordPress Website Maintenance Service Annual Plan

Order and pay for our maintenance plan for a 12 month period and get a nice discount! The plan is the same as our month to month, Whats included? 1. WordPress Core Updates 2. Plugin Updates 3. Theme Updates We check your site 3 times a week. 4. Test on staging site. We never do an update on a live site, we always test first on a staging site so your customers never see any errors on the live site due to updates. 5. Weekly security scans. 6. Site restores if the updates cause an issue. If you need more details on this service, just get in touch, your website must be up to date before maintenance contract begins. If you have an outdated site, we can fix for you ( additional fees will apply). What happens when I order? Once you order we will send you a contract outlining whats included/not included. What happens if I paid and then I don’t like the contract. That’s no problem, we will issue a full refund. I am a bit confused about the whole wordpress updates and back up thing? No worries, just drop us an email or gives us a call ( yes we are real people) and we will talk you through. Why is the maintenance plan sometimes out of stock when I check your site? Quite often our maintenance customers ask us to help with site redesign, content management and other tasks on their site. In order to keep a good service level for our clients who have booked us we are unable to take on new customers from time to time.

Covered Services 1. Update of your website’s theme. 2. Update of your website’s plugins. 3. Update to WordPress Core 4. Back up of your site to remote storage. 5. Site restore to the last working back up where a conflict from an upgrade causes the website to stop functioning. ** IN ALL CASES PREMIUM PLUGINS AND THEMES MUST HAVE AN ACTIVE SUBSCRIPTION TO INSURE THEY ARE COMPATIBLE** **IF YOU HAVE A CUSTOM DEVELOPED THEME OR PLUGIN WE ARE UNFORTUNATELY NOT ABLE TO INCLUDE THIS IN THE SERVICE** Additional Actions We Take 1. Weekly security scans with Wordfence/Succuri. If your site has been compromised due to a plugin or theme we will restore the site to the last working version. If the site has been compromised due to a server weakness this is your hosts responsibility. 2. Uptime Monitor- We monitor your website 24/7 at 5 minute intervals to detect any downtime.

SLA 1. We check for plugin and theme updates a minimum of 3 times a week. Industry security alerts we will act on immediately we become aware. 2. Remote back ups are done once a week. We keep 2 different copies at all times.