Customer Service and Support Quality at IndiGo Air

In order to survive, most businesses need to ensure that they provide good customer support and service.

One of the things that make budget airlines unique is that they often operates on many routes without competition. In other words, on some sectors, no other airline can even come close to the price the budget carrier charges.

What that can mean is that without competition, so long as the airline meets basic standards and conditions, great or even good customer service may be one of the things that isn't essential for an airline to survive.

Many blogs and websites indicate some frustration with the level of customer service provided by budget or low cost carriers. That doesn't mean they are all bad, but some people do have some concerns with the ability of some airlines to provide good service and effective problem resolution.

What do you think about the level of customer service or support at IndiGo?

Have you had a problem with IndiGo and been treated well or badly?

Any other issues, complaints or problems with IndiGo Customer Service and Support?

About IndiGo Airline

IndiGo is a private, low-cost airline based in Gurgaon, Haryana, India. Since commencing operations in August 2006, it has established itself as one of India's leading airlines using its model of efficient, low-cost operations and by attracting customers with low fares.

Following Indian regulations, IndiGo received its license to operate international flights upon completing five years of operations. Its main operational hub is New Delhi's Indira Gandhi International Airport. IndiGo has been awarded numerous airline and travel industry awards. Source - Wikipedia

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