The answer is, indisputably, yes.Any hotel that understands the ever-increasing importance of guest satisfaction, can easily recognize the ways in which a more seamless and personalized offering is becoming paramount across the hospitality landscape....

Let's take a moment and consider these scenarios: In the first scenario, you're in town on a business trip and having just landed from a long flight -- coupled with a layover delay -- you're ready to settle in for the night and finish off some work....