Saleforce CRM Manager

In an effort to become an increasingly data-driven organization, our client is implementing a centralized CRM (Salesforce.com) and is in need an experienced CRM Manager to execute the implementation and roll-out of the system throughout their organization. This includes leading the day-to-day administration, configuration and data management on the Salesforce.com platform.

The CRM Manager will provide technical support and training for the Salesforce.com platform, and other integrated systems (Pardot). The position will provide tactical support for any issues and bugs that are reported on the Salesforce and Pardot platforms. It will assist in developing training materials and system documentation.

This high visibility position will collaborate with key business and technology team stakeholders to prioritize, scope, design and deliver enhancements in Salesforce applications. This is a hands-on technical role which requires performing configuration, supporting business analysts and marketing managers, and providing oversight of CRM data management and governance.

Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests

Ability to adapt quickly to change and handle ambiguity

Excellent communication and interpersonal skills, including ability to build and maintain positive working relationships with team members, internal customers, leadership staff and external vendors, strong customer service orientation

Experience with dev, partial and full sandboxes to manage change revisions

Experience with QA and regression testing

Experience in APEX and SOQL

Experience configuring interfaces in to / out of Salesforce.com using APIs

Intermediate HTML

Experience with data analysis and visualization tools

Experience supporting global organizations with 500+ users

SourceAbility, Inc. does not discriminate in the acceptance or referral of candidates on the basis of race, color, religion, sex, age, national origin, marital status, disability, or other protected characteristic.