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Health Insurers Misleading Customers on Rates?

9/24/2013 9:24AM

Health insurers are prodding many of their customers to renew their current policies rather than shop on the government-run exchanges. Fearful of losing healthy policyholders, some have gone too far with their prodding. Timothy Martin reports. Photo: Getty Images.

This transcript has been automatically generated and may not be 100% accurate.

... the the ... last stop a full on attack some feeling health insurers of misleading some of my customers into buying more expensive coverage ... than is necessary WSJ's ... Timothy mom joins us from Atlanta this morning to explain the situation here ... up to ten mm ... what exactly is going on here ... health insurers are ... targeting that key demographic ahead of October one ... their own current members ... and ... these people are in a lucrative demographic because they're healthy ... and under the new rules with that the Affordable Care Act ... risk cannot be tied to an individual and the passengers could write ... a premium based on how ... old you where and how ... to actually see you might be ... either not allowed to do that at the same attitude that it previously that's put a premium ... on signing up as many healthy people as insurers can ... attend one of the IMAX financing anyone ... would disagree with that as a strategy ... but some people a feeling about insurers are trying to trick the aam into staying when they could get a best of ... a better deal by going to public exchanges that's the root problem is that ... some insurers have run into problems with state insurance regulators already ... based on these horrible Early renewal letters ... which are framing all ur up presenting ... on ... someone's options ... up for this year or more affordable care Act approved plans ... starting next year ... that don't provide all the details on in Kentucky ... team and our large unsure ... of Citi said that people respond within thirty days they didn't make ... it clear enough that people will be eligible for subsidies were the exchanges ... were viable option when I'm October one and thereafter ... and in Washington ... there were some letters that recent scrutiny in some complaints ... that only presented the insurers' own options ... that didn't make it clear that there were there was an exchange and that ... people if they still wanted ... to jump to a rival carrier ... it's time when the easiest way to get people to stay in your insurance plan is to just keep lowering the prices to Wales bank ... um ... on her that the new helpline on rates vary a bit more to cover testy offered are minimum requirements ... in Christ he is something that insurers are still trying to work out ... on right now ... a lot of the bare bones coverage with high deductibles ... on certain minimal um copays ... of those or disappearance of starting next year there is a twelve month ... update with which some individual Paul Stuart holders in certain states ... can be up for another year ... but ... as a whole lot of goals these types of plans will ... not be a viable option for people ... to price up ... insurers are still trying to work it out of the economics have to ... offer the lowest plans possible ... I and and and that makes a drama drama Hon if they don't know ... what the cost is gonna meet a family it's very hard for them to to to price its ... man of the same time you go be skimpy saying governments of the government exchanges ... this is that ... it seems to be on another example of some of the the confusion surrounding the Affordable Care Act last right there was a lot of confusion ... with elegance you malevolent it sounds like a little bit on the onthe provide a level that ... then there's a lot of confusion out there right now and a lot of these letters will compare but if you sign up with us for another twelve months with a plan that you're currently on ... here's one rates and ... and all compare them with rates that are offered ... up ... that are better compared to the Affordable Care Act ... and Dom ... were the worst thing I hear stories of reach African women younger healthier members ... and down ... up but to be fair some insurers are telling them for older ... up all the members who might actually build the five lower premiums a better deal ... on the changes they are trying to convey that ... up with lots of confusion out there ... both the confusion kinds of tomato will try and make sense of it all ... thank you very much Tim on of the Wall Street John all ...