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Technical Solutions Specialist

Chicago, IL

Full Time

Technical Support

Mid Level

Signal is looking for a brainy, inquisitive and detail-obsessed Technical Solutions Specialist to join our Customer Success team. The Technical Solutions Specialist will provide invaluable guidance, consultative technical support and industry expertise to our clients and our Client Services team. Our future Signalite has previous experience working in a client-facing technical service environment and values collaboration and organizational culture for their next role.

If this sounds like you, keep reading.

So, what would you be doing?

Provide ongoing technical guidance and support to customers, partners and vendors.

Serve as the internal go-to person for complex technical solutions and point of escalation for troubleshooting issues.

Support and collaborate closely with members of the Client Services team and also provide email and phone support directly to customers as needed, in partnership with account leads

Optimize stuff. You’ll be making sure client tags are optimized for page performance, use your JavaScript skills to make ugly JavaScript tags pretty, and write custom code that will support complex use cases.

Innovate on current processes and proactively create new processes to improve top-level support, turning custom work into repeatable solutions.

Analytical thinking with great problem solving skills. Someone who geeks out over hunting out inefficiencies and iterating over a solution.

Phenomenal communication skills. You know how to communicate technical ideas to non-technical people and are able to translate business problems into technical solutions. You also know how to give/receive good news, bad news, suggestions and feedback.

The love of educating others

Keeping abreast of the AdTech/MarTech ecosystem

You have the ability to embrace a flurry of activity and have the presence of mind to have fun along the way.

Keen sense of urgency and the ability to prioritize problems, troubleshoot and resolve issues.

Outside the obviousness of the job, like all Signalites you fall in love with new ideas, can’t stop learning, and are a pretty nice person on top of all of it. You get that even the most fun kind of work is work, consider putting in the hours an obvious necessity, and easily deal with change. You think well beyond what’s asked of you, live and breathe the minutiae of the work.

What’s in it for you:

You will work with others who value culture and treating one another like adults. To support this we offer a competitive salary/bonus with great benefits, like: unlimited PTO, 401k, health/dental/vision, STD/LTD, snacks, parental leave, Hack Weeks, great colleagues.

How to apply:

Interested? Well, send your resume via the link below. The company and team we’re building is important to us, so include a note explaining what you’ve been doing and why you’d make a great addition to our team. Be yourself. We will only respond to people who meet qualifications and on whom we develop a professional crush.

Today, Signal’s technology runs on more than 45,000 digital properties in 158 countries. The platform facilitates billions of data requests monthly, supporting top brands around the world that generate more than $1.5 trillion in commerce, including Allstate, Audi, Crate & Barrel, JetBlue Airways, Starwood Hotels and Resorts, and many more.

Signal has been recognized with numerous awards and honors, including being named one of the fastest growing companies on the 2015 and 2016 Inc. 500 lists. Visit www.signal.co to learn more and follow Signal on Twitter @Signal.