OUR BOOKS AND RECOMMENDATIONS

*NEW* The Process Manager Plus

The Process Manager Plus – the practical guide to understanding how your work works, and how to improve process performance.

Now in its twentieth year of continuous print, The Process Manager is an all-time best seller for PMI, helping thousands of people to organise their work and ensure they meet their customer needs.

Packed with over 50 useful tools

This guide has been created to support you throughout your improvement journey, and you will find it to be an indispensable reference guide both now and into the future.

Structured according to Dr Deming’s System of Profound Knowledge, you can better understand your work processes and their place in the organisation as a system. By enabling you to make sense of the variety of customer needs, and variation of process performance, The Process Manager Plus helps you to organise improvement in the interest of optimising results across the whole organisation.

Senior managers can use the book to understand the approach being taken by their people, whilst participants in teams like to refer to it for the details of what is going on. The guide is, therefore, a hugely useful tool for generating a common language across the organisation, an essential component in developing a consistent approach to management and improvement.

Summarising the key tools for understanding, improving and maintaining any, and all processes day-to-day, managers and leaders alike, will find that it helps them make their work work better. This should not be surprising as we have developed the tools and their application over many years, and they have been successfully applied in organisations across the world.