“Of course, I had to dig through all of the rubbish to find my mail,” Resident Amanda Posey says.

Posey and other residents of The Overlook at Homewood Apartments found their mailboxes open and a mix of letters and magazines piled on the ground. Posey cannot afford to lose her mail. She is waiting on a financial aid check from her college.

“I went up to the mailbox to check my mail and came to find that everyone’s mail had been ripped out of the mailboxes and thrown in trash bags,” Posey says.

CBS 42’s cameras rolled as the mail carrier showed up and continued to deliver mail to open boxes. Some of the new mail he delivered landed in the piles already on the ground.

“I went to the office,” Posey says, “And asked them what happened. All they had to say was, ‘We don’t know. We didn’t know about this.'”

CBS 42 received no response from the corporate office after placing several phone calls. According to an email from the U.S. Postal Service, the mail carrier should not have continued to deliver mail once he saw the boxes were open. The mail carrier has been instructed not to do so in the future.

U.S. Postal Service investigators have determined maintenance staff at The Overlook were attempting to empty the boxes belonging to people they believed no longer lived at the complex.