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nelsons313

Posted 01 January 2012 - 05:40 PM

Ok so my mothers computer had got the Vista home security 2012 trojan virus and she didnt have many important files(she mostly use's this computer for the web only) so i decided after running a full scan on malwarebytes and avg and finding no infections(go figure) to just do a full factory system restore via F11( i think lol) in the boot menu. the process went flawless without any hiccups throughout the setup as well.

i connect to the internet straight from my broadband modem via ethernet cable.The problem: before the system reset the internet was not working, "network cable is unplugged" i figured it was just the trojan giving me the issue so i went ahead with the system restore. BUT after the restore everything is running fine, i ran malwarebytes again and still couldnt find any infections but my internet is still not working right. all the cords corresponding to my modem/pc ect are hooked up correctly i have triple checked but the problem is still the same when i use the diagnose and repair tool i get "a network cable is unplugged" ALSO for some reason there are no yellow and green traffic lights comming from my ethernet port so i checked it under the device manager and it says the device is working properely, all the drivers are updated and as far as i can tell the settings are fine. i believe the ethernet card like most other hardware devices on this pc are intergrated, but im not sure if thats the case idk how to replace it or if i need to. Thanks for any help in advance

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nelsons313

Posted 02 January 2012 - 10:01 PM

Gammo

Posted 09 January 2012 - 05:00 PM

Gammo

Trusted Helper

Malware Removal

2,299 posts

Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below.

I'm quite sure your problem is not being caused by malware. Your OTL log is also clean. It's probably just a 'normal' software problem (caused by a wrong/missing driver for instance). I suggest you start a new topic about your problem here.