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Bev, I am of supporters of Dr. Mullin's complaint. He is far from alone. He has many supporters both inside and out of the Air Force Academy. The complaint was based on many hundreds of pages of documents and excellent data. Some variables have over 100,000 observations. Other data collections span 52 years.
If you are serious about this subject, then I suggest that you read the Carrell/West article in the Journal of Political Economy: "Does Professor Quality Matter? Evidence from Random Assignment of Students to Professors" at http://www.jstor.org/pss/10.1086/653808.
It shows that the necessary conditions for effective teaching are good credentials and experience. You can be a great fighter pilot but if you don't know the Fundamental Theorem of Calculus you shouldn't be teaching calculus. In all endeavors of skill, experience matters. And that includes teaching. The article shows both civilian and military Air Force Academy instructors with good backgrounds are equally effective. But "popular" instructors without good backgrounds cause persistent harm to cadets' education.
Col Richard Fullerton lied about this result in the self-study report for the Higher Learning Commission that was endorsed by Brig Gen Dana Born. Dr. West repeatedly tried to present his findings to Brig Gen Born, but she was "too busy" to ever have time for a briefing.
Was there negligence on both their parts? Certainly. Who was harmed? The cadets of the Air Force Academy and our nation. But it's worse. Both are directly responsible for hiring unqualified instructors. And it's even worse than that. Stay tuned.