3.
Before making a purchase you are required to
read and accept all provisions of these Regulations.

4.
Price-lists and the information contained on
this site does not constitute an offer within the meaning of the
Civil Code, but are invitations to place orders (requests) under the
conditions specified in these regulations.

SUBMISSION
AND EXECUTION OF ORDERS

5.
Orders are accepted via www.optyline.pl
website.6. Placing an order is equivalent
to a voluntary acceptance of the Regulations by the Client and
confirmation of prior consultation with a specialist and that the
ordered lens parameters are consistent with the recommendations of a
specialist. Optyline is not responsible for the bad lens fitting.7.
Optyline accept money bank transfer as a payment method.8.
Optyline accepts the order after receiving a properly completed order
form and:a. For orders paid by traditional bank transfer - after
receiving money on the account of: Optical Department
Bartłomiej Mitek. 9. The contract of
sale of goods is concluded between the Customer and Optyline and it
is a distance contract. Contract occurs when the order is accepted to
realization except in the situations described in par. 12th.10.
Deadline for receipt of the shipment is the sum of the time of order
fulfillment and delivery time.a. The time of order fulfillment is
the time from acceptance to completion and sending the order.b.
The delivery time depends on the Polish Post Office or Courier
Service and optyline is not responsibility for the timeliness and
quality of service providers, but in the same time makes every effort
for the delivery to be as short as possible.11. Optyline reserves
the right to fulfillment the order within 2 to 9 working days
depending on the availability of the ordered goods. Products are in
our warehouse, except of the astigmatic lenses and positive lenses
which can take up to 21 days as well as some some of the eyeglass
frames, where fulfillment of the order can take up to 30 working
days. In exceptional cases, when the ordered product is characterized
by unusual parameters, delivery time may be extended, the Client will
be informed in advance via e-mail address from the order form.12.
The availability of the product within:

a)contact lenses 3-5 working days

toric contact lenses 3-21working days

b) frames and sunglasses 2-14 working days depending on model, color, and size. All informations available via e-mail.

13. Optyline
reserves the right to refuse the order if:a. The data contained
in the order form is incomplete or incorrect.b. There is doubt to
the intention of fulfilling the contract by the Customerc. There
is doubt whether the product will be used for its intended purpose or
conditions of use.d. When in the situation described in par 8th
point b. the time from order placing to receiving money on account of
Optical Division B. Mitek exceed 10 working days.14. All prices
quoted are gross prices (VAT included). The price for the transaction
is assigned to the product at the time of order. Optyline reserves
the right to change prices of goods, carry out and cancel the
promotions.15. At the Customer request VAT invoice on sold goods
can be prepared - in such a situation the order form should be
completed with the data for the invoice and not later than within 10
days from the shipping date to send adequate information along with
your order number to the e-mail: zamowienia@optyline.pl. Client
authorizes optyline to issue VAT invoice without signature.16.
Transferring data from the order form and / or registration and login
process is done with the help of safe SSL protocol.17. All
registered clients have a profile page, available after
authorization, which allows you to view, modify and delete personal
data held by Optyline.18. Optyline stores cookies on Client
computer in order to: maintain session after logging in, creating
statistics of viewing, to better match service to the customer needs,
advertising on the content of interest closest to the customer.
Cookies do not process or store any personal data which could
identify the customer.

CLAIMS
AND REFUNDS

20. According to the
Act from March 2nd
,year 2000 "About the protection of consumer rights and
liability for damage caused by a dangerous product" (Journal of
Laws No. 22, pos. 271), Customer may return goods purchased in
Optyline without giving any reason within 10 days from the date of
delivery. This is possible only when the goods have not been used.
Customer is responsible for providing a complete product, undamaged
and without losing its commercial value (especially in the unopened
package). Returned goods must be accompanied by a statement of
resignation from the purchase and the account number to resend the
money. In case of damage to goods returns will not be considered.
Optyline customer is obliged to properly secure the shipment in
transit to the following address: Zakład
Optyczny ul.Gorzowska 68, 74-320
Barlinek. The costs of returning the goods are paid by the buyer.
Optyline guarantees the reimbursement equal to the price of goods at
the time of purchase, the money will be credited within 5 working
days by bank transfer to account specified by the customer. Optyline
does not accept any package payable upon receipt.

21. In
situations where the received product is inconsistent with the
contract, the customer has the right to make a complain. Order and a
receipt (or VAT invoice) and the letter explaining the lack of
conformity Customer shall at its own cost return to the following
address: Zakład
Optyczny ul.Gorzowska Barlinek 68
74-320. Complaints will be dealt within 14 working days from receipt
of customer package (in a situation beyond our control may take
longer time). When the complaint is accpeted, defective merchandise
will be replaced by another and sent on to the Customer on Optyline
expense within 5 working days. If, due to exhaustion of storage,
replacing will be impossible, the customer will receive the
equivalent of the price of goods in the form of transfer to specified
bank account. Optyline does not consider complaints for single
contact lenses without box, or a complaint without a proof of
purchase (receipt, invoice).22. In case customer finds damage in
the shipping, the complaint will be considered only when containing
the damage protocol signed by the customer and supplier.23. Goods
to individual order (eg, astigmatic lenses) – it is such in which
waiting time is more than 5 working days, are non-refundable.24.
In the case of buying prescription glasses and sunglasses customer is
entitled to a refund within 10 days from the date of receipt. In the
case of return of spectacles with the inserted lenses, the amount of
refund will be reduced by the value of the lenses inserted in the
spectacles. Spectacle lenses are products for single use only,
therefore they are not refundable.

How
to make a complaint of spectacles:

it
is necessaryto send
us purchased frameswithlenses, sending only
lenses without frames or vice versa- eliminate complaint. You make
a claim on the entire product not part of it;

it
is necessary to add receipt and guarantee card;

it is necessary to
add description, to what claim applies to;

please provide us
with return address and contact number.

FINAL
PROVISIONS

25. Optyline makes every
effort to the description and specification of the goods placed on
the website, so that they match the reality. Optyline is not
responsible for improper parameters, description of goods or a sudden
change provided by the manufacturer.26. Optyline reserves the
right to change the rules at any time without reason and without
notice. Changed regulations come into force upon publication on the
site.27. Optyline reserves the right to introduce new products to
offer or withdraw them without giving any reason and without
notice.28. Jurisdiction for any disputes arising under the
contract is the court competent for the defendant or the court of the
place of performance.29. Other matters not regulated herein,
apply the provisions of the Civil Code.30. Settlement of
transactions made by credit card and e-transfers are carried out via
the Settlement Centre Dotpay.