The Ticket offices or counters are equipped with Ticket Office Machines (TOM) to dispense tickets (tokens and smartcards) to passengers. The smart cards can also be re-loaded with value or trips at these counters. These offices also accept MASTER/VISA credit/debit cards for re-loading smart cards.

RVCT

A Remaining
Value Checking Terminal (RVCT) is installed
near Customer Care to enable passengers check
balance and previous transactions on their
tokens and smart card.

The Customer care is located on the station to assist passengers regarding any problem about their tickets. It is usually located between entry and exit gates and is accessible from both paid and unpaid area.Those who need to pay excess fares or obtain assistance with malfunctioning tickets may also visit the Customer Care at stations.

Passenger
Information Display Boards

Passenger
Information Display Boards are installed near
the Automatic gates and on platform to provide
real-time information to passengers about
the arrival of trains.