DCM Learning is one of Ireland’s leading corporate training providers. We offer over 300 short training courses in Project Management, Lean, Management, Agile as well as soft skills training courses in Public Speaking and Time Management.

We work with small and large companies, individuals, Government Agencies, Universities and blue chip companies such as Keelings, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Founded in Dublin, DCM Learning is fast becoming recognised as a leading training organisation. The organisation works closely with industry to define the skills and qualifications required to thrive. Our courses are taught by expert practitioners.

DCM Learning is a national provider of learning solutions with offices in Dublin, Cork and Drogheda. We offer over 300 courses covering management, project management, sales, mediation, customer service, finance, communication skills, and more. We also design and develop learning solutions for leading organisations nationally. Our courses, learning and development services and approach are all focused on creating measurable change that drives business growth through people.

We work with small and large companies, individuals, Government Agencies, Universities and blue chip companies such as Keelings, Novartis, IBM and Symantec, so you can have confidence in our ability to deliver the results you want to achieve.

Organisations struggle when trying to apply disciplined methods in the software process. Demanding customers, team conflict and tight deadlines can make it hard for your staff to perform to their full potential. This is why appraising your staff is so vital, it lets them know what they’re doing well and where theyre going wrong and…

Think about it, imagine you worked for somebody who was sour and cold, and no matter how hard you worked, your efforts just weren’t appreciated or acknowledged. Now ask yourself, do you want your employees to think this of you? Appraising your staff is vital, it lets them know where they stand. Not only does…

Assertiveness is all about finding the right balance, being forthright about what you want while still considering the rights, needs, and wants of others. It helps you to keep people from walking all over you and on the flip side, it can also help you from steamrolling others. In this short workshop, you will learn…

Do you want to get ahead in life? Climb the ladder to professional success? The secret is reaching out to other people. Become a master communicator and succeed in life, and business. When it comes to communicating, what we say can go in one ear and out the other, and why is this? is it…

Attend this Career Coaching course which delves into the key role career coaching plays in assisting with important life and career issues; along with HR strategies, in collaborative, proactive and very marketable ways. Delegates will be equipped with a career-coaching model and will learn the key strategies for dealing with client concerns while using knowledge…

If youre looking to train as a life coach, executive coach, or internal coach within an organisation, then our Accredited Diploma in Coaching and Mentoring has been designed for you. Over 5 Days, you will progress from taking your first tentative steps in to coaching to a high-level of skill and competency across a broad…

This workshop is aimed at introducing the core concepts and methodology of Business Coaching at Director Level. This workshop will take learners through the understanding of what Coaching & Mentoring is, experience being the coach, how a Coaching Culture can be introduced into an organisation or team; plus, the benefits that this will bring to…

Ask the best leaders in any organization how they learned to be successful, and you often hear the same answer, they had a good mentor. Mentoring is an essential skill for leaders. For most busy, overworked managers, mentoring employees is done badly, or not at all. What if you spent your entire life achieving but…

This one-day workshop is a must for anyone seeking to improve performance and understanding in this key area of professional practice. As buyers continue to outsource increasingly complex goods and services, the impact of specifications on risk management and value for money has become more and more important. This course gives you a practical hands-on…

In business, the right behaviours matter. But getting it right is tricky. Even when we acknowledge the need to change what we do and how we do it, life has a habit of getting in the way, upsetting even the best-laid plans. And just how do we manage those situations that can make us act…

Dealing with Aggressive Behaviour training at DMC Learning Sometimes people react to difficult situations by being aggressive. So, how do you deal with aggression? Whats the best approach? Ideally no-one should face aggression or violence in the workplace, but in reality many people do. Aggressive behavior in the workplace puts employees at risk. This programme…

Did you know? 85% of companies around the world experience conflict in the workplace to some degree. Dispute in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation breaks down and the team’s…

Naturally, no one wants to work with difficult people but unfortunately most people will have to deal with difficult colleagues or customers during their careers. This course has been developed to assist course delegates who need to increase their confidence and skills in handling challenging situations which may arise from dealing with difficult people in…

Did you know? 25% of people have bad credit or overdue bills. Thats 1 in 4 people! Collection of overdue accounts is a common problem for many businesses in Ireland. In this regard, each business should consider whether it is doing everything it can to ensure that its customers are paying on time. Our Credit…

Did you know? 25% of people have bad credit or overdue bills. Thats 1 in 4 people! Collection of overdue accounts is a common problem for many businesses in Ireland. In this regard, each business should consider whether it is doing everything it can to ensure that its customers are paying on time. Our Credit…

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues and to their customers. Our highly practical 1 Day Customer Service training has the ultimate goal of providing your staff with…

If you are looking for a quick and easy way to keep in touch with your clients while promoting your business, email is extremely effective. Email customer service is highly efficient, as a problem can be resolved around the clock. Email is the most cost effective way of sending communications but youve got to make…

This Customer Service via Telephone Workshop will provide your staff with the awareness and skills they need to hndle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation. The telephone etiquette displayed by employees is indicative of a staff’s willingness and ability to efficiently…

Imagine an environment in which people are truly connected to their work and want to provide the best service possible to their customers. Our highly practical 1 day course has the ultimate goal of providing your staff with the tools to provide a consistently high quality customer experience when dealing with international customers over the…

In this Customer Service Excellence workshop, we will help you to review and develop effective communication skills that can be used in any customer interaction, face to face, over the phone or in writing, to enhance the outcome. This is a highly interactive, experience-driven training class; you will not only have the chance to review…

For many of us, the thoughts of upselling might bring up images of sleazy salespeople trying to line their pockets by selling us extra stuff we dont need. Unfortunately, sometimes that does happen. What if you could make your customer feel like an upsell is helping them, then youll both win. Did you know? 70%…

This course has been designed to balance good customer service with good debt collection. The course focuses on good communications and negotiation skills while dealing with the common problem of overdue accounts. We will show you the best collection techniques and how to be firm and effective in your approach. By the end of this…

Research shows that in the business world, 91% of projects and tasks, do not start unless there has been a brainstorming session. Managers like to get an inisight into many different ideas, instead of sticking with one. Brainstorming creates a positive atmosphere among the team whilst handling a project, and sharing ideas boosts confidence, by…

An inclusive workplace is one where the human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisations everyday goals and behaviour. At DCM, we aim to provide you with all the information you need to ensure that everybody in your company is fully protected. Why should diversity…

As a result of attending this training course, participants will increase their knowledge of equality and diversity, understand the key types of discrimination and the legislative context and develop an understanding of the advantages of an equality agenda. You will gain the skills to promote diversity in the workplace and the know-how to avoid actions…

Tenders and proposals, if were honest, is something most businesses would prefer to avoid. Writing a tender or proposal takes a lot of time and effort. Thats why getting help is worthwhile. Even when a contract is not put out to tender, winning the business still frequently involves writing a sales proposal. Yet many people…

Tenders, if were honest, are something most businesses would prefer to avoid. Writing a tender takes a lot of time and effort. Thats why getting help is worthwhile. Even when a contract is not put out to tender, winning the business still frequently involves writing a sales proposal. Yet many people see it as a…

When it comes down to confidentiality, your personal business is private, and if you dont want people knowing your business, they simply cant get the information. Everyone has strong rights when it comes to the data that is held on them thanks to the Data Protection Acts. This course explains what is expected of people…

By attending this workshop you will learn how to get the most value from your pay-per-click (PPC) spend. Learn how to choose the best keywords, write great ad copy and measure the effectiveness of your ads on the leading PPC platform. This Google AdWords & Analytics Workshop explains the PPC landscape and shows how to…

Google Analytics is an incredibly robust, free tool for measuring web traffic data. In this class, youll get to know the basics of using Google Analytics to track and evaluate performance and draw insights to improve your business. Starting with basic terminology and key metrics, youll build a foundation of knowledge before diving deeper into…

Social media technologies have changed everything. With the advancement of social media platforms, online marketing can be quicker, easier and more cost effective than ever. Now, for the first time in history, smaller business’ can get noticed just as much as larger business’. This social media workshop is a fun, interactive course, where we’ll explain…

We frequently need to influence the behaviour and decision making of peers, reports and superiors as well as take part in more formal negotiations. Becoming more aware of the impact you have on others as well as understanding what drives your counterparts opinion and position is vital in order to become proficient in influencing and…

We all negotiate on a daily basis. We negotiate with our spouses, children, parents and friends. We negotiate when we rent an apartment, buy a car, purchase a house and apply for a job. Your ability to negotiate might even be the most important factor in your career advancement. Negotiation is part of every human…

We all negotiate on a daily basis. We negotiate with our spouses, children, parents and friends. We negotiate when we rent an apartment, buy a car, purchase a house and apply for a job. Your ability to negotiate might even be the most important factor in your career advancement. Negotiation is part of every human…

Managing your staffs performance is essential, it ensures employees progress and develop and are comfortable in their role. Performance management is much more than just annual reviews. Good managers and team leaders monitor their team and initiate an ongoing, two-way dialogue with employees about expectations, priorities and performance. They dont micro-manage. Effective performance management can…

Reviewing your staff is vital, it lets them know where they stand and how they are getting on within the business. Well-structured performance reviews offer an opportunity to acknowledge the work of staff and address areas in need of improvement. Not only does it give them a sense of worthiness, it helps them progress and…

Audiences forget up to 90% of what you communicate. How can your audience act on your message if they only remember a tenth of it? Creating and preparing an effective presentation takes plenty of planning and a whole lot of skill and time. If you have little or no experience with presentations, this introduction to…

If you want to learn the advanced skills you need to make an impact on every audience you present to, then this is the course for you. This course takes you past the stage of creating and preparing an effective presentation and focuses on delivering a structured, interactive and engaging presentation to your audience. With…

Take your presentations from mediocre to magnificent – discover how Prezi is revolutionising the world of business presentations and how you can do the same with your presentation. People remember spaces and stories. Prezi’s use of spatial metaphor helps your audience remember your content better. Each prezi is a place where you can use spatial…

If you want to learn the skills you need to inspire, persuade, lead and motivate every audience you speak to, then this is the course for you. We pride ourselves on being specialists in this field and giving you the best training possible, with powerful techniques taken from the worlds best speakers, allowing you to…

For every 1 billion invested in projects in europe, 122 million is wasted due to poor risk management and lack of performance. Risk is inevitable in a business organisation when undertaking projects, which is why it is important to manage projects effectively and recognise the risk. This course will give you the golden rules to…

Bringing in new customers is expensive. According to research by Fred Reichheld of Bain & Company, it costs 6 to 7 times more to acquire a new customer than it does to retain an existing customer. We’ve regularly found companies have significant, untapped opportunities for growing existing accounts. Yet cross-selling, up-selling, and growing accounts is…

One of the most important sets of skills for sales teams are facilitation skills. These are the “process” skills we use to guide and direct key parts of our organising work with groups of people such as meetings, planning sessions, and training of our sales team. This facilitation training course looks at principles, values and…

Are your shop floor staff getting the best results they can? Is footfall translated into sales? If you feel your company is losing out on potential sales and customer engagement, let this retail sales training course re-educate and reinvigorate your frontline sales staff. At DCM Learning we work with several national retail brands, transforming the…

Did you know? It is 5 times harder to make new customers, than to retain them, so it is essential to keep your regular ones happy. Challenge yourself, once you gather followers, you will thrive and sustain your business’ quality and reputation. The secret to outstanding achievement is not talent but a focused persistence. Sell…

It’s good to know some sales techniques, even if you don’t work in a formal sales role. We see it all the time, a lot of people have no interest or ability to sell, and as a result they only reluctantly perform their selling duties, and ultimately gravitate back to their comfort zone, such as…

The Lean Six Sigma method provides a structured, strategic approach to problem-solving which means issues are halted and do not return. This enables businesses to reduce costs, increase quality and improve efficiency with limited capital expense. This Green Belt Lean Six Sigma course will help you to improve productivity and quality and provide you with…

This course will teach you effective techniques for preventing, avoiding and letting go of stress. You will learn to set boundaries for yourself and for others before your stress impacts on your productivity. This one-day course examines the causes of some workplace activities that can be stressful for you and offers highly practical advice to…

Commonly, call centers are focused on customer service and used to help customers solve problems or find solutions which may be great for the brand and product, but this singular purpose can turn a call center into a money pit for the companys bottom line. If you and your staff are not using any upselling…

Facilitators help others to maximise their contribution in groups and teams by creating a supportive and outcome focused environment. You will learn to use a range of tools and techniques to generate enthusiasm for effective results. Facilitation has become an increasingly important part of the managers role. This one-day course will provide you with the…

The right subject taught in the wrong way can lead to disaster, loss of money and loss of time. Nobody wants to be trained by someone who has not got the ability to pass on their knowledge, whether or not they are experienced in the subject. This practical and interactive course enables individuals to develop…

This comprehensive course covers the fundamentals of design, delivery and evaluation of training. The practical course provides a comprehensive foundation for trainers in training session design, development and delivery. Upon completing this course, future trainers and experienced professionals will be able to clearly identify the requirements of their training role and formulate appropriate training objectives.…

This course will equip you with the skills required to carry out a training needs analysis. You will be able to make recommendations and implement findings to ensure a good return on your training investment. Course participants would include the following; training directors and managers, as well as training and development specialists and coordinators. This…

The cost to the economy resulting from death and disability as a result of illnesses such as heart disease and stroke is in excess of 8 billion a year! This exerts a tremendous burden on the workplace: lost man hours, lost productivity due to sick leave and absenteeism. Therefore, it is in the workplaces best…

Does your business writing style get your message across professionally? Learn to plan, organise and structure your writing in a range of professional formats, and expand your personal writing style. As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This…

The thought of writing a proposal overwhelms many people, but the task does not have to be so daunting. The goal is always the same, to influence the reader to make the choice that you have proposed. Your ideas or suggestions are more likely to be approved if you can communicate them in a clear,…

This Report Writing course will give you the writing tools required to write clear, concise, complete, and correct reports for your business. You will learn techniques and structures to write convincingly and credibly, researching the purpose of the report and your audience to tailor your writing to their needs. This training course will provide value…

Did you know? The average specification writer earns an average of 1049 a week. Writing an effective specification is key to a successful project delivery. If the specification is not fit for purpose, the project will consequently fail to meet expectation with possible significant commercial consequences. It is one of the most important documents you…

Reports play an important part in the life of many professional people: they are a link between writer, colleagues and clients worldwide. Reading and writing reports occupies a considerable proportion of working time, particularly for senior staff. Yet many professionals (including those in engineering and technology) lack confidence in their report-writing skills, and feel that…

73% of employers are looking for candidates with good report writing skills, so when youre fumbling for words and pressed for time, don’t be tempted to dismiss good business writing as a luxury, its a skill you must cultivate to succeed. Don’t quit, enhance your skills even further. Learn how to capture your thoughts on…

Does your business writing style get your message across professionally? Learn to plan, organise and structure your writing in a range of professional formats, and expand your personal writing style. As with any form of communication, the way you write is influenced by many variables including your unique knowledge, interests, skills, personality and emotions. This…

This coaching skills training course is considered to be essential training for all managers and supervisors. Being an effective people manager requires you to be able to develop your peoples skills. There is no better way to do this than by knowing how to effectively coach another person. Successful managers are aware of the need…

As a manager it is vital to have good communication skills. This course takes the fundamental skills of communication and enhances them with a general understanding of how the communication process works. Understanding the elements involved when people communicate, can not only impact your own communication, but the communication of others. This is why advanced…

This Conflict Resolution Course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. Conflict in the workplace can be incredibly destructive to good teamwork. Managed in the wrong way, real and legitimate differences between people can quickly spiral out of control, resulting in situations where co-operation…

Effective decisions can only be made with a robust process and an effective evaluation of all the factors. When a problem arises in business, there always has to be a decision made to solve the problem, sometimes solving the problem may not be the most popular decision, as it may not benefit everybody, particularly collective…

Effective decisions can only be made with a robust process and an effective evaluation of all the factors. We often find it hard to make decisions, particularly collective decisions where people and emotions are involved, which can all too readily paralyse us in to inactivity. In this decision making training programme you will learn how…

Did you know? 85% of companies around the world experience conflict in the workplace to some degree. We can all guess that the other 15% are self employed contractors. Conflict is inevitable, regardless of how well your team get along, or how great the business is doing. Dispute in the workplace can be incredibly destructive…

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, its often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal…

This workshop is aimed at introducing the core concepts and methodology of Business Coaching at Executive Level. This workshop will take learners through the understanding of what Coaching & Mentoring is, experience being the coach, how a Coaching Culture can be introduced into an organisation or team; plus, the benefits that this will bring to…

One of the most important sets of skills for leaders and managers are facilitation skills. These are the “process” skills we use to guide and direct key parts of our organizing work with groups of people such as meetings, planning sessions, and training of our members and leaders. This facilitation skills training course looks at…

This comprehensive frontline management training course is perfect whether you have recently been promoted to a managerial position or youre a senior manager looking to develop your knowledge and skills. Ultimately, great management and people skills will provide a positive impact on your team’s performance, morale and general happiness. Most companies dont offer sufficient training…

In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.…

We all need to influence people sometimes and most of us need to be better at it. Influencing people is a matter of utilising a range of skills that includes communicating, negotiating, mediating; all done in a confident and assertive manner. There is no right way, nor is there only one way to influence others,…

Making the transition from being a team member to a Manager can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your team.…

In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. This course will allow you to do just that. Be the confident manager that people look up to and respect. Someone who…

Why should diversity and inclusion matter to you and your organisation? The answer lies in that one thing we all strive for, success. Mounting evidence shows organisations that are more diverse and inclusive outperform those that are not. In business, everything changes, and with that, its happening all the time. As a manager you must…

There are good meetings and there are bad meetings. Bad meetings seem like they’re never going to end and you leave wondering why you were even present. Effective ones leave you energized and feeling that you’ve really accomplished something. Effective meetings need structure and order. Without these elements they can go on forever and not…

This course has been designed for newly appointed and experienced managers to enhance their softskills and allow them to become more confident and competent in all areas that are central to their role. The course puts an emphasis on Employee Engagement and covers Team Development, Performance Management, Coaching and Motivating staff. This practical management course…

Ask the best leaders in any organization how they learned to be successful, and you often hear the same answer, they had a good mentor. Mentoring is an essential skill for leaders. For most busy, overworked managers, mentoring employees is done badly, or not at all. What if you spent your entire life achieving but…

Middle managers often feel exactly like that: stuck in the middle; neither one thing nor the other; not always responsible for deciding upon organisational change, but often tasked with being the messenger and implementer for it; no longer hands-on in the job that brought them promotion, but not entirely strategic planners either. In a nutshell,…

Making the transition from being a team member to a Manager can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your team.…

Making the transition from being a team member to a Manager can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your team.…

Managing your staffs performance is essential, it ensures employees progress and develop and are comfortable in their role. Performance management is much more than just annual reviews. Good managers monitor their team and initiate an ongoing, two-way dialogue with employees about expectations, priorities and performance. They dont micro-manage. Effective performance management can help ensure the…

Reviewing your staff is vital, it lets them know where they stand and how they are getting on within the business. Well-structured performance reviews offer an opportunity to acknowledge the work of staff and address areas in need of improvement. Not only does it give them a sense of worthiness, it helps them progress and…

Every business will experience problems, big or small. When a problem arises in business, there always has to be a decision made to solve the problem, sometimes solving the problem may not be the most popular decision, as it may not benefit everybody. We will teach you how to make the right decision by evaluating…

For every 1 billion invested in projects in europe, 122 million is wasted due to poor risk management and lack of performance. Risk is inevitable in a business organisation when undertaking projects, which is why it is important to manage projects effectively and recognise the risk. This course will give you the golden rules to…

Think about it, imagine you worked for somebody who was sour and cold, and no matter how hard you worked, your efforts just weren’t appreciated or acknowledged. Now ask yourself, do you want your employees to think this of you? Appraising your staff is vital, it lets them know where they stand. Not only does…

Managers regularly find themselves in high pressure situations, picking up on their teams problems or deadlines and this greatly increases their risk of feeling stressed and out of control . Stress management is all about taking charge. Here at DCM, we cant guarantee that we can banish stress forever, but what we can do is…

Making the transition from being a team member to a Supervisor can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your team.…

97% of employees and executives believe lack of alignment within a team impacts the outcome of a task or project. The first rule of team building is an obvious one, to lead a team effectively, you must first establish your leadership with each team member. Have you ever seen a team perform so great that…

Making the transition from being a team member to a Team Leader can be difficult. Your peers will no longer see you as an equal and you are faced with a new set of challenges such as showing authority, making unpopular decisions, providing feedback, addressing under-performance etc. – all while maintaining the respect of your…

Scientific, engineering or other technical knowledge is wasted if you can’t communicate it. Good technical writing skills are vital if you actually want anyone to read – and then act on – your research findings, ideas or recommendations. Our approach to technical report writing is to look at writing about complex subjects in a succinct…

As a manager, you aren’t truly successful unless your employees are as well, and What separates a beginner manager from a manager who invites employee transformation? It’s all about where the manager focuses, on the employees problem, or on the employee as a person. Show your employees what they cannot see, say to them what…

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