Using remote control logging

By default, Management Suite logs remote control actions, including the device being remote controlled and the console doing the remote controlling. You can disable remote control logging if you want or purge remote control log entries older than a date you specify.

If logging is enabled, you can view these remote control reports (
Tools > Reporting/Monitoring > Reports), and in the
Reports tool, click
Reports > Standard reports > Remote control:

To enable or disable remote control logging

Select or clear the
Enable Remote Control History option, depending on your preference.

To purge the remote control log

Click
Configure > Remote control logging.

Enter the date you want purged. All entries older than this date will be deleted.

Click
Delete history to execute the purge.

If managed devices are using the "Windows NT security" remote control model,
there are some additional steps you need to take to make sure that the
remote control reports show the right information. With the "Windows NT
security" model, both the remote control operator and managed devices must
be members of the same Windows domain. You also need to make sure the domain
accounts for all remote control
operators are in the Remote control operators group in the Remote
control agent configuration page. If you don't do this, the remote
control report will show the local user as the remote control operator,
rather than the actual operator.

Enabling remote control logging to a text file.

You can enable remote control logging to a text file by creating the following registry keys on managed devices:

Create the following DWORD value and set it to 1: HKLM\SOFTWARE\LANDesk\Instant Support Suite Console\Container\LogSessionMessages.

Create the following string value and set it to a UNC-accessible path (including a trailing backslash) from a managed device: HKLM\SOFTWARE\LANDesk\Instant Support Suite Console\LogPath.

The log's filename is issuser.log.

Changing the remote control mode on
target devices

The LANDESK remote control agent on devices accepts two types of connections:

Direct connections from the LANDESK remote control
viewer window.

Management Gateway connections through a management
gateway.

The remote control agent only listens for one type of connection. If
you want to change the connection type the agent listens for, double-click
the remote control status icon in the target device's system tray and
click Switch mode. This toggles
the agent between direct mode and gateway mode. Text in the remote control
status dialog shows which mode the remote control agent is currently in.
You can either have remote users toggle this for you or you can do it
through a remote control session. If you do it through a remote control
session, the session will disconnect once you click the Switch
mode button.

LANDESK System Manager doesn't support the Management Gateway, so this button will
always be dimmed on devices managed by System Manager.