Frequently Asked Questions

are these ties actually handmade?

Why yes, they actually are! Our crafter, Lucy, works hard to ensure each tie is up to the standard quality before shipping it out to a customer.

do you offer resale accounts?

Yes! Visit our wholesale page to learn more about our process. Feel free to get in touch for a line sheet or if you have any questions.

do you take custom orders?

Yes, we do! We'd love to personalize a tie just for you. Whether you need matching ties for a wedding, or need a custom sized tie, or you just have something we don't offer in mind, we're here to help. Get in touch and we can get started on your order today.

do you work with media such as publications, bloggers, etc.?

Yes, we love to work with media! Shoot us an email or give us a ring so we can help with your next project.

Do you have a brand ambassador program?

We are excited to announce that will have our first class of representatives for the Spring 2017 school semester! The application is going to launch December 22 and will be open until January 13 at 5 PM EST. Chosen representatives will be announced on January 16. If you're a currently enrolled college student, apply at www.tiesbylucy.com/affiliate-program today!

Do you have a company newsletter or email list?

Yes! The email you use to purchase an item is automatically added to our customer database and you will begin receiving special promotional and informational emails. To be removed from the list, unsubscribe at the bottom of any newsletter or email info@tiesbylucy.com.

what is your payment policy?

We accept PayPal, Visa, Master Card, AmerEx, and Discover as forms of payment.

Georgia sales tax will be applied if shipped to a buyer in Georgia.

International buyers: Please keep in mind that it is your responsibility to pay any customs fees, taxes, or handling fees that your purchase may incur upon arrival. We do our best to accommodate your purchases!

what is your shipping policy?

We ship all ties within three days of the purchase except for custom orders.

With standard USPS First Class shipping, most domestically shipped orders arrive within 5 business days after they are shipped. International orders generally arrive 14-30 days after they are shipped.

Expedited USPS Priority Mail is available at checkout for in stock items sent within the USA. Items sent Priority usually arrive within 3 business days once they are shipped.

WHAT ABOUT DELIVERY?

Items will ship to the address you have submitted via tiesbylucy.com.

Confirmation and tracking information is sent to your email as soon as the order is shipped.

Is this item a gift? Usually, a receipt is included with all orders, but we will happily ship domestically without a receipt. For international shipments, we must include the proper customs forms along with price and contents.

Have questions about shipping? Contact us! I am happy to answer your questions.

What is your refund policy?

The only items eligible for refunds are damaged goods. We seek to provide top quality ties, but are aware that mistakes happen. Please contact us if you have any issues with your purchase!