Best Western Plus Waterfront Hotel, Windsor International

The Best Western Plus Waterfront Hotel is ideally located in the center of Windsor International. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Your standard king guest room provides stunning views of the Detroit skyline and river for your inspiration and enjoyment.

The hotel lobby makes for a great gathering place for guests.

Enjoy a dip in the indoor heated salt water pool.

Work up a sweat in the Fitness Centre with spectacular views of the waterfront.

King room with work desk, free wi-fi and mini-refrigerator.

All guest rooms provide free wi-fi and mini-refrigerators.

Enjoy the spaciousness of the King corner room.

Enjoy the panoramic waterfront view from this King room.

Enjoy the suite experience!

The suite life!

How suite it is!

Suite dreams!

At the edge of the beautiful riverfront in downtown Windsor, Ontario Canada, the Best Western Plus Waterfront Hotel puts you within steps of the neighborhood’s diverse cuisine, vibrant nightlife and scenic, waterfront parks.

Stay within steps of the Adventure Bay Family Aquatic Centre and St. Clair College Centre for the Arts, as well as within walking distance of the Windsor International Transit Centre, surrounding art galleries and the Windsor Caesar’s Casino.r

Come sit by the fire, catch up with old friends, or meet some new ones! Our lobby is your space to enjoy!

Our spacious, fully renovated and exquisite lobby allows you to experience the latest in modern design.

Once you've checked in with our front desk, enjoy our open seating area in lobby to connect with friends and family.

Our hotel lobby was designed with you in mind. From colors to textures, precision lighting to subtle, yet upbeat music.

Founded in 1701, Detroit's history is North America's history. Once part of Quebec, Canada, the name Detroit means of the strait in French.

There is plenty to see here from the Arsenal of Democracy to Motor City and Motown to the end of the Underground Railroad.

Detroit's magnificent skyline view awaits you at the Best Western Plus Waterfront Hotel.

The Capitol Theatre Windsor, located in downtown Windsor at the waterfront, is just a few minutes walk away from the hotel.

Banquet facilities of St. Clair are connected to the Best Western Plus Waterfront Hotel via an indoor walkway.

Banquet facilities of St. Clair are connected to the Best Western Plus Waterfront Hotel via an indoor walkway.

Banquet facilities of St. Clair are connected to the Best Western Plus Waterfront Hotel via an indoor walkway.

Banquet facilities of St. Clair are connected to the Best Western Plus Waterfront Hotel via an indoor walkway.

At the edge of the beautiful riverfront in downtown Windsor, Ontario Canada, the Best Western Plus Waterfront Hotel puts you within steps of the neighborhood’s diverse cuisine, vibrant nightlife and scenic, waterfront parks. Perched along the banks of the Detroit River, the hotel offers views of the water and the downtown Detroit skyline from every room. A large, saltwater indoor pool, pet-friendly accommodations with mini-refrigerators, fitness center and business services create a welcoming retreat for executives and urban explorers alike. Custom touches from Bath & Body Works® amenities and Pod coffee and tea makers, to hypoallergenic feather pillows, iPod® docking stations and spacious junior suites, complement the property’s central, city setting. Stay within steps of the Adventure Bay Family Aquatic Centre and St. Clair College Centre for the Arts, as well as within walking distance of the Windsor International Transit Centre, surrounding art galleries and the Windsor Caesar’s Casino. Wake up to a freshly-prepared, hot breakfast daily, check in on social media with complimentary high-speed internet from the comfort of your room, or explore nearby restaurants, from top-rated steakhouses to local delis and urban grills. The hotel’s expansive meeting and event space creates beautiful backdrops for celebrations and functions of all types. With an attentive staff and professional audiovisual support, each space, from the lavish Waterfront and Great Lakes Ballrooms, to the intimate Windsor Star Room lets you craft events that cater to your unique vision. Find your urban refuge at the heart of the city’s lively riverfront district, and discover everything Windsor has to offer on your next visit. Renovation notice: The 3 guest elevators are currently under renovation. However, guests can use the 2 service elevators. We apologize for any inconvenience. Please call us should you have any concerns.

"Nice Hotel"

4

philmW723PE, Detroit, Michigan
11/03/2019

This hotel has a great location and was very nice. Located right on the river and within walking distance of the casino and several restaurants, it fit my needs extremely well. I believe the hotel is 22 stories tall and there are excellent views of the river and Detroit. The rooms are well kept and not totally out of date. I would say a nice hotel and would stay here again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon philmW723PE and thank you for taking the time to review the hotel!
We are happy you enjoyed your stay!! See you in the future.

"Great room!"

5

User
10/03/2019

We had a great time at this hotel, we stayed for a couple of nights so that we could go across into Detroit to see the Ford Museum. The room we had was spectacular, with views of Detroit and the river. Beds were very comfortable and staff friendly. We even had breakfast included which I didn't realise. Also had parking onsite which was good.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for the taking the time to review the Best Western Plus Waterfront Hotel!
We look forward to seeing you in the future and thank you for the kind words!
Moe Razak
General Manager

"Brought the fam"

4

User
08/03/2019

We wanted to do an “international” trip for our young ladies birthday. Windsor it is. The hotel is very good. The cleanliness is excellent. Front desk above average, although rather scripted. We did the pool right away. I think it's about 3.5 feet throughout, no hot tub, no sauna. The workout room has a spectacular river/Detroit view (if you can call it that), with enough cardio and free weights to make the creative weekend warrior pleased. The hotel is a close walk to interesting ethnic food, which we appreciate and just right off the tunnel exit. One small thing, I won't fault the hotel, but the main elevators were out because of a leaky pipe or something, so we had to take the service elevator to our room. Overall, considering the price, we all give the hotel a thumbs up.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review Matt and we look forward to you and your families return!

"Seriously?"

2

Happiness18547343430, Warren, Michigan
04/03/2019

Someone had pulled the fire alarm in the hotel. None of the guests knew what was going on at the time. Since we were on the 20th floor and had to walk all the way down (can't use the elevators) it was very strenuous. A lot of very upset people! An apology or some explanation to it the next day would have been appreciated.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We are sorry to hear you did not enjoy your stay with us and please do accept my apology that the fire alarm was pulled around 7:45pm. You are correct when the fire alarm is activated the elevators are set to be recalled to the main lobby for the fire department and once the fire department gives the all clear the elevators are released. We look forward to wowing you in the future! We really hope you will visit us again.
Moe Razak
General Manager

"Drity elevator but comfortable bed's!"

4

ianmK9225ML, Conters im Prattigau, Switzerland
28/02/2019

The local area had been hit by alot of wind those days prior to our visit. The main elevators were out of service so we were asked to use the service lift instead. No issues with that but the elevator floor hadn't even been vacuumed even leaving a cigarette bud on the floor. Nasty. The beds, workout room and sweet lady working the breakfast buffet saved the day! I can't remember I had a pillow that soft, a gym with that good a view and a breakfast with that nice of staff. She really saved the morning !

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you taking the time to review our hotel.
We are Happy to tell you that the hotel is undergoing elevator renovations and they should be brought back to service in the near future. We currently have 1 guest elevator and 2 service elevators working to easy any waiting time. We hope to see you back after the renovations.
Moe Razak
General Manager

"Always reliable and friendly"

5

Sandie B, Burlington, Ontario, Canada
26/02/2019

I have stayed at this hotel many times and the staff are always very friendly. The rooms are clean and very nice. I had to cancel once due to weather conditions and the reservation person at the front desk allowed me to do so without penalty. The staff are very professional and truly care about the comfort of their guests.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Sandie for the review and we appreciate your loyalty to our hotel.
You are a valued guest and thank you for the kind words.
We look forward to welcoming back soon!
Kind Regards,
Moe Razak
General Manager

"Weekend of Leisure"

5

pote04, Windsor, Ontario
25/02/2019

Lovely room with a spectacular view of the Detroit River. Their morning breakfast was excellent with choices to please every ones pallet. Enjoyed the convenient location for visiting downtown restaurants and bars. Very close to Adventure Bay Waterpark. Convenient parking but not free parking.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We are so pleased you enjoyed your stay with us! All of our rooms offer a view of the river, i am glad to see you enjoyed our complimentary hot buffet breakfast! We cannot wait to have you back soon and thank you for the great review!
Moe Razak
General Manager

"Great place"

5

User
19/02/2019

Great hotel. Lobby is vey large and nice. Breakfast is amazing. Room is very spacious with a great view. Great locating downtown. Reasonably priced. Highly recommend! Pool is nice but shallow. Gym has a great view as well and well located.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the glowing review!
I am glad to see you enjoyed your stay with us and we do appreciate your business.
Have a great day and we look forward to seeing you in the future!
Moe Razak
General Manager

"comfortable"

4

User
18/02/2019

our room was very comfortable with a great view of the river and riverside drive
only problem was finding the hotel their sign was in such a place that cars parked in front for people registering could not been seen making it difficult to find as it is located next to another large building

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for bringing the signage to my attention and we will look into the matter.
We look forward to seeing you in the future!!
Moe Razak
General Manager

"Tough Visit"

3

G528VVjohnr, Oakville, Canada
18/02/2019

I have been to this hotel a few times . Although parking is across the street, usually a good stay. This time the elevators were not working - and had not been for two weeks? Also at breakfast there was a young lady that was obviously under the influence of something that went to the breakfast area yet no staff did anything to react, something that made many in the area uncomfortable. Because of this, I will be trying another hotel in the area on my next visit.

"Nice Mid Winter Getaway"

4

shawnr418, Toronto, Canada
17/02/2019

Visited Windsor for mid winter getaway, went to a show at Caesars casino. Stayed at the Best Western on the the waterfront, 5 minute walk to casino. Have stayed here a number of times and accommodations are always superb. Only downfall this visit was elevators not all functioning, thus waiting time to go up to floor and down from floor was slow. Though service elevators were available, didn't speed up time.
Rooms, staff and resturant / lounge, were all good.
Would have rated it 5 stars if it weren't for elevators.
Definitely stay there again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to review the Best Western Plus Waterfront Hotel.
During the polar vortex we did experience a water pipe burst which effected our elevators and currently they are being renovated/upgraded. we look forward to seeing you in the future!
Moe Razak
General Manager

"Terrible customer service"

2

User
17/02/2019

We stayed here celebrating a friends birthday for just one night in their junior suite. The hotel itself was very nice and I have no complaints about the amenities they offered. We came back from bars a little after 1am with a group of 8 girls. Maybe we were being a little louder than usual, but nothing obnoxious at all. As we got into the elevator someone working for the hotel followed us in and warned us that it was quite hours at 10pm and if we did not oblige we would be fined $200. We all politely thanked her for letting us know, but her tone was no where near understanding or friendly. Not even 5 minutes after we got into our room, their was a security guard knocking on our door screaming at us telling us that we had the room over occupied, we were being VERY loud, and that she was going to wait until 4 people left the room. As we walked down the hall we watched as the same security guard was yelling at another room of 4 people for being too loud and laughing too loud. After the 4 of us had got into the elevator to leave our friends still in the room said that security knocked for a 2nd time telling them this was their 2nd strike for noise and the 3rd time they were going to call the police.
This hotel treated us like children and we did not pay $400 for a room for this kind of service. If you are planning on visiting Windsor for fun with friends at all, do not stay here.

"Our Valentine's Day Trip"

4

dianapD2503HD, Detroit, Michigan
15/02/2019

Basic, but beautiful scenary. Parking is away from the building in the back (parking structure) Had to use service elevators (I am sure they plan to repair the main lobby elevators soon), rooms and lobby beautiful atmosphere. Maintenance had to come in and repair the heating system, but was very professional and efficient. We had a perfect view of the river and sites. Very enjoyable. Issue with communication: Not informing me of additional charges at reservation. But corrected issue.

"Could of been better"

2

User
14/02/2019

Broken elevators and loud banging in the hallways.with no compensation still had to pay full price and this hotel is over priced.Toilets had a hard time flushing and the facets in some rooms had no pressure. Breakfast and service was very good.

"Best Western Riverfron Windsor"

4

Steve M, Puslinch, Canada
14/02/2019

They struggled with issues from the recent cold weather due to broken pipes taking out the main elevators. staff did try to accommodate best as possible. Fluctuation of room rates daily is annoying at the least. New and improved breakfast was good.

"Beautiful location"

5

karenb52, Montreal, Canada
08/02/2019

Staying here for business - the room was beautiful! Spacious and comfortable, with a beautiful view of the river. The complementary breakfast was also great : full choice of eggs, bacon, muffins, oatmeal - I couldn't think of a single thing missing. Also appreciated the complementary coffee and tea in the lobby

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the glowing review!
I am glad to see you enjoyed your stay with us and that you enjoyed complimentary hot buffet breakfast. Have a great day and we look forward to seeing you in the future!
Kind Regards,
Moe Razak
General Manager

"The View is AMAZING"

5

User
07/02/2019

Had the pleasure of spending the night here for a meeting due to an impending ice storm. Was given a Jr. King Suite with a panoramic breathtaking view of the Detroit Skyline which looked amazing at night. Fresh cookies at check-in were a bonus. Hotel staff was very friendly and although they were having some bad luck with flooding they still had smiles on their faces and made sure guests were accommodated.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Dharmesh for the great review and we do appreciate your business.
Have a great day and we look forward to seeing you in the near future!
Kind Regards,
Moe Razak
General Manager

"Panoramic River View is worth it!"

5

MadBadge82, Shelburne
05/02/2019

My husband and I stayed here for one night on December 27th. We booked a panoramic river view room and it was worth it. The price was great and it included a full hot buffet breakfast. The Keg is a 2 minute walk to the right and the service there was fantastic as well.
The hotel was clean, the service was great.
The bed was comfortable and the view was just incredible.
We will definitely be returning to enjoy the views in the summer!

"Nice getaway"

5

Companion40397456394, Lakeshore, Canada
26/01/2019

Loved the view great location if you are going to the casino the rooms were very clean and service was great lots of restaurants close by the breakfast was perfect and the lobby bar had a great selection

"Great Stay"

4

Sadie280, Cambridge, Canada
21/01/2019

We stayed as a group last week attending the auto show in Detroit. The Keg restaurant is one block over so it is an easy walk. Parking is in back of the hotel in a raised lot. The rooms are a nice size and well insulated as they are quiet at night. The beds are very comfortable and we had a river view overlooking Detroit. They have a really good breakfast buffet in the morning that is well stocked and serviced; enough selection to appeal to every appetite. I have stayed here twice before and will stay again.

"January 2019 4 night stay"

5

Navigate23061576827, Oakville, Canada
20/01/2019

Excellent hotel and staff - great complimentary breakfast and business centre - amazing walking trails and view right outside the front door. The front desk, breakfast and hosuekeeping staff all had a service attitude.

"Recommended"

5

Culture56398699806, Bremen, Germany
18/01/2019

Great location with lovely views. Tunnel bus station 1 minute walk allowing easy and quick access to downtown Detroit. Great value for money, helpful staff. Overall a very pleasant experience. Would stay again for sure.

"Great Hotel close to Casino"

5

Rgillis39, Picton, Canada
16/01/2019

If you don't want to pay the price to stay at the casino this is the place. Short walk to Casino. Nice view of the river. Room clean and bed not bad. Breakfast is excellent in a nice setting. Staff very nice. No parking at hotel but public parking just behind. Short walk across the street with in and out privileges. Daily parking cost. I would definitely stay here again.

"Great place to stay!"

4

Echo02, South River, Ontario
16/01/2019

Wow! excellent breakfast with lots of selections. This is one of the best hotel breakfasts we've ever had!
Wow! fabulous view!! The riverfront looking across to Detroit and down to the Ambassador Bridge - great view at night with the lights!
Wow! the pool and fitness area! well set up and looking out on the riverfront!
We also found the service excellent from front desk personnel to dining room ladies. We had a slight issue in our room and someone was at our door very quickly. Quite impressed. And besides all this, the bed was super comfortable! Would definitely recommend!

"Cousins Wedding"

5

964BrendaM, Glencoe, Canada
15/01/2019

Our stay at the Best Western in Windsor was wonderful! We were on the 17th floor overlooking the river and the city of Detroit. Our room was spacious and very clean. Although the parking was easily accessed I was not aware of the extra charge at time of booking. So instead of $167 per night it ended up over $200 with parking and taxes. All that said we would probably book this hotel again.

"Best Western River View is Wonderful!"

5

Navigate66268466569, Detroit, Michigan
14/01/2019

This hotel is a great “stay-cation” for anyone wanting to get away for the weekend. The kids loved the pool, wife loved the casino nearby, and I loved the view of Detroit City. First class all the way!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the amazing review and we do appreciate you taking the time to write the review.
I am glad to see you everyone in the family enjoyed their time at the hotel and we hope you will come back again soon!
Kind Regards,
Moe Razak
General Manager

"Cheaper across the river if you don't mind a few inconveniences"

4

User
10/01/2019

We booked this hotel to see a Greta Van Fleet concert in Detroit. It was considerably less expensive than staying in Detroit itself. Things to know if you are a US citizen planning to stay at this hotel:
If you are arriving in Detroit by train it will cost you about $70 to get through the tunnel to Canada by Taxi, I believe it will cost more coming from the airport. The hotel does not run any type of shuttle service and there is no Uber available. We still saved money with this expense.
There is a bus station directly behind the hotel where you can buy Tunnel Bus tickets for $5 each way. The bus takes you through the tunnel, then everyone gets off and goes through immigration, which involves them looking at your passport and asking where you are going. If you have luggage it will be subject to a possible search. The time this takes depends on how many people are on the bus about 10 to 25 min. Then everyone loads back on the bus and it makes a loop through downtown Detroit, including Little Caesars Arena, Fox Theater area etc then back through the tunnel to do the same thing on the other side. The tunnel was undergoing some construction while we were there so the route and schedule had been modified. You can check the schedule online under Windsor Tunnel Bus.
Be aware of your geography, Windsor is SOUTH of Detroit.
We had a partial river view and it was indeed partial, but still beautiful. Staff was very helpful with bus information and late night restaurant delivery information. Room was very clean and comfortable. And breakfast was good.
If this hotel had one negative it is that there are insufficient elevators to service the number of floors. If you have enough luggage that you need a cart, you could have trouble getting an elevator in the morning. Just getting down to breakfast was a minimum of a full 5 min wait for an elevator, for two of us. Every car was full going up and down. Seventeen floors is a bit of a hike before breakfast.

"best western waterfront in windsor ontario"

5

Road58520610613, Burlington, Canada
10/01/2019

great..view......very well stocked breakfast .......friendly and courteous staff.....clean.....close to wanted sights or stops......reasonably priced........great locationmy wife and I stayed for four nights. A post Holiday season get away, which we thoroughly enjoyed. From the hotel we conveniently, got the tunnel bus a few times to Detroit

"best western"

4

User
07/01/2019

It was a very good value, good view of the river. It is close to many attractions. The wait for the elevator can be tedious, but other than that everything was good. The breakfast had many choices. I would recommend this hotel for those visiting Windsor.

"Pleasantly surprised"

5

User
07/01/2019

Loved the view if Detroit. Very comply beds and pillows. Great breakfast. Close to lots of restaurants. Very friendly and helpful staff. Would defiantly stay there again. I have nothing else to say so this is to get 200 words.

"Love the location and view"

4

Traveler61473606645, Toronto, Canada
06/01/2019

Excellent location. Beautiful river view. Clean and lovely rooms. Very pleasant and courteous staff. Good breakfast. Busy elevators, especially in the morning so allocate a few extra minutes to get down. Overall pleasant stay and will definitely return, as well as recommend to others.

"Best of the rest!"

5

Madhu Mohan D, Glen Burnie, Maryland
04/01/2019

My suggestion is to opt for Panaromic view room!
Super view of river and Detroit city.
Amazingly superb breakfast!
Rooms super clean and everything in the room was fresh and nice.
Pool is very good, everything else is good too!
Downside is
Bar is up till 10.30pm
and no free parking

"Staff makes the Stay"

5

Wendy O, Slinger, Wisconsin
24/12/2018

Audrey, Vula, Arturo, Richard, Karen.....there's a reason I remembered everyone's name...because they make the difference between a good stay in another country into a GREAT stay in another country. One would think serivec could be compromised during the busy holiday season - especially the weekend before Christmas, but this staff was on the front line anticipating problems before they occurred. I will return often. Wendy

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review Wendy and we do have great team members working at the hotel.
I do appreciate that you took the time to acknowledge some of our staff members and we look forward to welcoming you back.
Happy Holidays!
Moe Razak
General Manager

"Overnight Stay"

3

Brittany R, Michigan
23/12/2018

We stayed overnight visiting from Michigan and I picked this hotel because of the views and amenities it had to offer. We were able to check in before 3pm, which was good because for the rest of the night, there were tons of people coming in after us. Our room was on the 18th floor and the elevators were speedy. Our view was a riverfront view on a side angle, but nice nonetheless. The room was clean and the colors were cozy. The bathroom was a tad on the smaller side and shutting the door to use the toilet was a little difficult as it is right in front of it.The parking was easy at the garage behind the hotel and we never had any issues. We did encounter a bum that had came in the rear entrance of the vestibule leading to the parking lot that was begging for money. After my husband denied him, he lunged toward me and being six months pregnant I screamed at him and my husband pushed him away. I think the hotel needs better security at this rear entrance so that not just any bum off the street can walk in. There seemed to be a wedding going on downstairs, and by midnight, all the drunks were coming up to their room, and on our floor, two young men stood in the hallway drunk and being loud. Children were running the hallways and parents being equally loud. I'm not sure the hotel could have controlled this, but it was annoying and we never slept all night. We didn't stay for breakfast and headed back home around 5:30 am. It was a nice hotel, but I probably would not return.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and will share your comments with the respective departments. Again, we're sorry you did not enjoy your time with us and hope you will give us another chance.
Moe Razak
General Manager

"Great views"

5

amquest139, Essex, Canada
21/12/2018

We stayed at the Best Western Plus Waterfront when we travelled to Windsor for a concert at Ceasar's Windsor. The hotel is a nice walk along the waterfront to the Casino. The room views are great and they included a lovely breakfast. This is a great place to stay and you get real value for your money.
The staff are very helpful and professional.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave us a review, and for the recommendation! We are happy to hear you enjoyed your stay and the location. We hope to see you back again soon.
Moe Razak
General Manager

"Junior King Suite was a disappointment"

2

User
21/12/2018

I paid for this room because it was suppose to come with a guest room (as pictured online) but didn't. I talked to front desk and didn't even get an apology but instead got a “oh hunny that's the junior king suite you're in, you looked at the one bedroom king suite” I asked why the pictures of the ONE BEDROOM king suite were on the junior and she said it's something higher ups haven't fixed. Or they do it on purpose to take peoples money. Coming from a marketing graduate I know exactly what they're doing and I'm not impressed. $280 and still had to pay $15 for parking that should be included. Elevators are super slow. I've stayed at this hotel before and didn't like my experience and thought for a second time I would like it better. Even more disappointed. Had I known I was getting one room I would have gone somewhere else for a guest room.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We sincerely apologize for the challenges experienced during your recent stay with us and want to assure you that this is not the kind of experience that we strive to provide to our valued guests. I am not sure what site you booked your reservation through and we are a corporate organization so it's offensive to say we are using certain marketing tactics to sell our hotel rooms. Happy holidays!
Moe Razak

"Beautiful hotel"

5

Cruiser29577548879, Sault Ste. Marie, Canada
15/12/2018

We had a room on the 21st floor looking over the Detroit waterfront and it was a beautiful view. The hotel is very clean and staff was excellent.On issues except a parking ticket.Don't park in the reserved parking.

"Terrific view with beautiful rooms"

5

User
14/12/2018

Very modern, clean rooms with beautiful views of the waterfront and very quiet for sleeping. The front desk staff are friendly and helpful and restaurants are within walking distance. The lounge area was also very pleasant and relaxing.

"Not your typical BW"

5

User
14/12/2018

Excellent hotel, priced right. Location is perfect. Breakfast is appreciated. Great price for its location .Parking charge is a bit high. Staff and service, as always, is great. Really, can't say enough.

"Excellent Views"

5

Robert S, Ottawa, Ontario
13/12/2018

Centrally located this hotel overlooks the St Clair River and Detroit. Beautiful views from all rooms, especially Detroit at night. Rooms are spacious, up-to-date and clean. Buffet breakfast best we have ever had at any BW. Found our room AC/Heater a little noisy. Parking is off-site and not included - would have liked to know this in advance. Would stay here again.

"Great Value"

5

VinceB268, Mississauga, Canada
11/12/2018

The hotel is great. Centrally located, clean rooms and decent restaurant. Includes with your stay is a breakfast pretty much self serve but good, yogurts, eggs, bacon and breads. Would definitely stay here again. Only downside parking is behind hotel not attached.

"Swim meet weekend"

5

User
10/12/2018

What a great view, over looking the Detroit River. Clean and friendly staff that were helpful with all our needs, even helped with a later check out at no extra cost. Was busy this weekend, there was a swim meet and the only down side was the wait for the elevator with that many swimmer staying.

"Nice....for a Best Western"

4

charles b, Fort Myers, Florida
09/12/2018

Spent 4 nights here on a business trip. Room was nice, comfortable bed, and a view of Detroit. They have a free breakfast, same thing every day so, it started getting old but they have a variety of from scrambled eggs, potatoes, and sausage, to cereals, waffles, fruit and juice.
They have a small bar open for a few hours and I met some nice people there.
I guess I wish they had a restaurant and room service, after working a couple long days I would have liked to ordered room service or even go to the restaurant, but I had to order delivery
Parking in in a garage across the street.
Overall I give it 4 stars because I really don't have anything to complain about except the lack of a restaurant and room service

"Beautifully updated"

5

User
06/12/2018

We had a wonderful experience staying here for the weekend.
The foyer was bright and clean, and the staff very welcoming.
Our room was fantastic - spacious and modern with views of the waterfront. The hotel seems to have been recently renovated; the decor and finishes exceeded my expectations. The beds were super comfortable and huge bathrooms!
The location was perfect; we walked 2 minutes down the street to The Keg for dinner where we had THE most fun server, which was a great start to the night.
Then we walked another few minutes down the street to the Casino and had a great time! I loved that we had so many options within walking distance of the hotel; when we first checked in they gave us a map of the downtown, outlining restaurants, bars, and entertainment that was close by. For us, not being familiar with the area, I thought that was a nice touch.
I was also impressed with the breakfast the next morning. There was a TON of selection and the staff was super attentive, clearing plates and wiping down tables so there wasn't a mess left on tables.
Overall, I would recommend this hotel in a heartbeat if you are coming to the Windsor or Detriot area.

"Great value. Beautiful view! Great service!"

5

Minghua L, London, Canada
05/12/2018

This was my 5th time going to this hotel. The location is excellent. I had the best view of the Detroit river over looking at the US. The hotel is well kept and I would say it's one of the best Best Western Plus hotels!

"Visiting university"

4

LeeL03, Whitby, Canada
04/12/2018

My son and I stayed for a night at this nice hotel. It is located on the river front with a view of the Detroit skyline and walking trails nearby. The hotel has been updated and the room was spacious with comfortable beds. Breakfast was included and was good. There is an indoor pool that was of a decent size and warm. Staff were all friendly. Overall a very pleasant stay.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i am glad to see you enjoyed your stay with us.
We do have great team members working at the hotel and we do offer great facilities at the Best Western Plus Waterfront Hotel. We hope you will come visit again soon!
Moe Razak
General Manager

"Great service, good product, modern, updated amenities and decor"

4

Jeevis, Ontario
02/12/2018

This was my second stay at this property and I would not hesitate to recommend it to fellow business travellers. Those travelling for leisure would also find the hotel provides a good product and goid value. The only item that didn't make this stay perfect was the level of noise made by some members of the groups that were staying here at the same time.

"Dissapointment"

2

Getaway04039433010, Toronto, Canada
01/12/2018

Tv remote inoperable had to be replacedpoor lighting in room. Room cold as heating unit was off therefore had to wait for room to get warmParking facility off site makes it a pain for off loading and loading in inclement weatherGuest book not in room on arrival had to request it.Not a good beginning for a stay

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for bringing these issue to my attention and i have spoken to my management staff about your review.
Sorry for any inconvenience this might have caused you and i hope you will give us another chance in the future.
As you see from other reviews this is not the norm and please do accept my apologies.
Kind Regards,
Moe Razak
General Manager

"Good times"

5

Camper09131268901, Toronto, Canada
28/11/2018

The hotel was great, prefect for what I needed and very affordable. I would definitely stay here the next time I am in Windsor as it close to everything and the view of the river is pretty awesome. Much better than the last place i stayed in Windsor

"Amazing Riverfront Views"

4

Ouida S, Ajax, Canada
27/11/2018

I was in Windsor for a couple of days to watch my nephews' play and needed somewhere to stay. CAA booked me into the Best Western Waterfront hotel with a riverside view. My room did not disappoint me!
The layout is not very traditional. My room was on the 14th floor and in a semi-circular shape. One wall was just windows with a view of the river, downtown Detroit and a walking path along the riverside that wound its way through various parks right outside our front door. The hotel is between the Ambassador bridge to the east of the hotel, and the tunnel, to the west of the hotel.
My room came with a closet with a safe and extra bedding, Beside the closet was a mini bar fridge, and above that was an ice bucket and tea/coffee maker. There was a ottoman at the foot of my Queen-sized bed. There was a comfortable chair, lamp and table beside the flat-screen TV, which was on a dresser. On either side of my bed were end-tables, each with it's own lamp. Beside my bed was a desk, chair and another lamp. I turned up the heat in my room when it got cold at night, but I couldn't sleep with it on, as it was very noisy.
The bathroom looked to be newly renovated, but there were a couple of items that were overlooked, such as switching out the light switch and plug fixtures.
Parking is around back in a parking garage and it was $15/day (I wish CAA had told me that at the time of booking), however there were unlimited in and out. At reception there are cookies for guests checking-in, which is a nice touch. There is free WiFi at the hotel and a pass code isn't needed to access it.
Buffet breakfast is in a large dining room and during the week it ends at 9:30am. There is a large variety of food offered at breakfast, such as scrambled or hard-boiled eggs, yogurt, fruit, pastries, cereal, ham, bread/english muffins and even a waffle station. My only suggestion for breakfast is to have a variety of teas, not just Red Rose. It would be nice to see English breakfast, earl gray or green tea. Something to consider for the future. The breakfast staff were very nice and very helpful.
Another suggestion would be to have USB ports on the lamps in our room, especially the lamps on the end-tables and the lamp on the desk, so that we could charge our phones in case we forgot our chargers at home.
A final suggestion for this hotel would perhaps have some lemon water close to reception so that we can fill up our water bottles, instead of having to buy plastic bottles.
All that being said, I would definitely stay at this hotel again the next time I'm in Windsor.

"Shopping"

3

jcnash1729, Windsor, Canada
24/11/2018

Nice hotel. Rooms fairly clean. Staff nice. Big assortment for breakfast and hot.
I was upset at checkin ro tins out that we would be charged 15$ per vehicle ( 3) for parking which was not stated when I booked on line. We were from out of town. Plus the parking was not privately owned it was a regular parking garage out the back of the hotel. 1 out of 3 elevators were working. This hotel has 22 floors, people were stuck on floors with their luggage trying to get on an elevator.

"Great Staff, Nice Location "

4

LMagoo, Barrie
24/11/2018

I stayed two nights at this hotel in Windsor.
What impressed me the most was the staff. Front desk, housekeeping, breakfast area. I found everyone I encountered to be very pleasant, professional and efficient. I had two different requests which were dealt with promptly.
My room was extremely clean and my bed was quite comfortable.
Breakfast was good; hot and cold selections and plenty of everything. The dining room was much larger than I expected and furnished with a variety of seating styles. Something for everyone.
Parking was in an above ground parking garage directly behind the hotel and not far to walk.
I really liked the location as it was close to restaurants as well as various places of historical significance.

"Review"

4

miellegwendolynne, Toronto, Canada
24/11/2018

Great service and food. I had an excellent stay here. I would recommend it for anyone. The pool is great to and the location is good too. The hotel is right across from the lake that separates Windsor from Detroit. The sunsets are beautiful!

"A very nice place, very good location"

4

psychlone, London Ont
21/11/2018

I stay here for business. Nice pool, good gym, very nicely located on the Detroit River overlooking Detroit. My last room was a panoramic one that made it seem as if you were right over the river. Comfortable beds, decent breakfast, good restaurants nearby. Skip the Casino and stay here.

"Great Hotel"

5

User
18/11/2018

The staff at this hotel are fantastic. We were made to feel welcomed and valued. All the hotel amenities were explained thoroughly. A parking pass and instructions were well appreciated. Staff go out of their way to ensure all your needs are met. We will most certainly stay here again.

"A convenient location and a comfortable hotel in Windsor"

4

Paradise54741704511, Toronto, Canada
15/11/2018

The Best Western Plus Waterfront Hotel is one of my favourite in the areas, when I visit Windsor. The rooms are large and comfortable, with some nice touches in the room (like a soap dish), the staff are friendly and helpful and breakfast is included (although this is an area with room for improvement). When the weather is nice, you will really appreciate the location.

"Wonderful overnight visit"

4

jd359394, London, Canada
13/11/2018

Very friendly and personable check in. Everything was explained thoroughly including parking, WiFi and breakfast. The parking was in a tight garage located behind the hotel and the fee was $15 but that's to be expected being it's downtown. The beds were very comfortable. The large window gives a beautiful view but were drafty. Thankfully it was a very quiet night. The breakfast buffet was a wonderful surprise with various hot items to choose from in a very nice sitting area.

"Beautiful view and great service"

5

SunSeekerRon, Sarnia, Ontario
10/11/2018

Stayed here recently for 6 nights on business. I had two different rooms during my stay and both had amazing views. The last time I had stayed at this location was years ago when it was a dumpy Hilton. They've come a long way since then, and done an amazing job freshening up this hotel. My room was warm, comfortable and had everything I needed. The breakfast had plenty of selection, plenty of room to get around the breakfast tables and plenty of seating. The staff in the breakfast area were friendly, efficient and went above and beyond to make me feel welcome. Parking is across the street and $15.00 a night, but the location and proximity to down town makes it all worth while. I will definitely stay here again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and we do appreciate your business.
I am glad you enjoyed your stay with us and yes we have come a long way since the Hilton days.
We do have amazing team members working at the hotel and always looking to go above & beyond.
We look forward to welcoming back in the near future and once again thank you for your loyalty.
Regards,
Moe Razak
General Manager

"Just what we needed"

5

Journey35516025212, Toronto, Canada
09/11/2018

Wecwerr looking to get away for a few days, with Best Western Plus we got what we expected and more the environment was very relaxing, staff exceptional, very clean, fairly priced , close to transit and via rail.The staff was exceptional, the hotel was very welcoming , clean, fairly priced, relaxing enviroment

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and thank you for the great review.
We do have great team members working at the hotel and we are within walking distance to most attractions.
We look forward to welcoming back at the hotel soon!
Moe Razak
General Manager

"Nice all round hotel"

4

Blackpoolborn, Toronto, Canada
08/11/2018

One night in this clean modern hotel. Room was spacious and well equipped. Facilities, pool exercise room all kept well. Walking distance to casino, restaurants and waterfront . Great breakfast all included. Staff couldn't seem to do enough for you. Where did they find these people, warm, friendly and hard working. Would like to return in the warmer weather to enjoy the waterfront more.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i am to see you enjoyed your stay with us.
It's also nice to read that you got to experience all our facilities at the hotel.
Do come visit us again soon!
Moe Razak
General Manager

"Just Perfect"

5

kiwihappydragonlady, Stratford, New Zealand
08/11/2018

Perfect location on the waterfront, beautiful room with awesome views, the whole hotel was really lovely - very welcoming. Excellent sleep, no noise. Customer service was excellent. Our only disappointment was the cardboard cereal bowl and plastic spoon at breakfast, but we came to find that this was the norm in many hotels.

"Always a great experience."

5

Sean B, London, Canada
07/11/2018

Always have great luck at this hotel and the staff is excellent with service. The rooms are clean amenities are good and the fitness center overlooks the river which I absolutely love. I have also brought co-workers to this hotel and they have share the same experience that I have.

"Walking distance to casinp"

4

Thelococanuk, Corunna, Canada
06/11/2018

Walking distance to casino clean rooms friendly staff checked in early no problem.Good breakfast included was happy with my stay never made it too pool forgot shorts next time .didn't like having too pay $15.00 for parking

"Work visit"

5

deanmO2280OC, Dundas, Canada
31/10/2018

Fantastic location close to everything!
The staff are more than helpful on every visit I go there
When I am in Windsor this is the only hotel I stay in, great breakfast included in the stay.
Pool is clean and refreshing
Only negative is paid parking

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the fantastic review and we do appreciate your business.
We do have great team members working at the hotel and we are located in the heart of downtown Windsor, ON.
We look forward to welcoming you back soon.
Kind Regards,
Moe Razak | General Manager

"Beautiful views of the river"

5

miles1gracie, Macomb, Michigan
26/10/2018

This hotel was beautiful, so clean and inviting. Our room was decorated so nicely and the beds were extremely comfortable. The lobby area was huge and offered many places to sit and relax. The breakfast area was very large.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and Best Western Plus Waterfront Hotel has recently renovated all guestrooms.
I am glad you enjoyed your stay with us and we look forward to welcoming you back.
Regardes,
Moe Razak
General Manager

"Stayed here to attend wedding"

5

User
23/10/2018

Excellent location
Very easy to get to by car
Very smooth check in by helpful friendly staff
Good sized rooms with river view across the river great views of Detroit
Excellwnt breakfast and once again cheerful friendly helpful staff
All in all a very pleasant stay
Across the road from the hotel a pleasant walk along the riverside in beautiful gardens and close by all the restaurants you could want to eat in

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thak you for the amazing review and i am glad you enjoyed your stay with us.
We do have great team members working at the hotel and we hope you will come visit us again soon.
Regards,
Moe Razak
General Mnager

"Our wedding "

3

FLD69, Belle River, Canada
22/10/2018

We stayed here for our wedding as well as at least 20 or more of Our Guest stayed overnight for two nights at the hotel. We were disappointed when we checked in because our guests were all over the hotel and we were nowhere near any of them. We book the hotel months in advance so there was no reason why all of our rooms couldn't be on at least two floors the manager or the supervisor was really no help he didn't really understand what I was trying to say. The hotel was very nice we had a great view the staff were very nice. The woman downstairs who does the breakfast helps the customers she was excellent I don't remember her name but her daughter was a team Canada basketball player. You should have more workers like her my mom wasn't feeling good she went and made her T she told her she should have a piece of toast got her some toast anyway really really nice employee. I would have thought that the woman in charge of the wedding planning would have at least called or sent me an email to see if everything was okay with our stay but it's been almost 3 weeks since our wedding and I haven't heard anything from her. I would recommend the hotel it's a great location and the view is wonderful. The Waterfront Ballroom also was a beautiful place to have our wedding.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review and I do appreciate you taking the time to share it.
I have spoken to the front desk and sales team to ensure this doesn't happen again.
I have shared your review with Ranee from our food & beverage team and thank you for sharing.
We hope you would come and visit us again in the near future.
Regards,
Moe Razak
General Manager

"conference attendance"

5

User
21/10/2018

Excellent property and close to various amenities, including Adventure Bay indoor waterpark. Room was clean and comfortable with a nice view of the river. Close to many restaurants. Would definitely stay again!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review and I am glad to see you enjoyed your stay with us.
We are located within walking distance to most restaurants and attractions within the downtown area.
We look forward to welcoming you back again soon.
Kind Regards,
Moe Razak
General Manager

"Stay here, play down the road"

5

User
21/10/2018

The hotel and staff are beyond awesome! Clean rooms, personable staff who go over and above, great breakfast, and less than a 10 minute walk to the casino if that's your thing. The view is incredible from pretty much every room I would assume. I would not hesitate to return in the near future.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the amazing review and i am glad to see you enjoyed your stay with us.
We do have wonderful staff working at the hotel and we are located in the heart of downtown Windsor, ON.
We look forward to welcoming you back soon!
Kind Regards,
Moe Razak
General Manager

"beautifully renovated rooms"

5

christinaj2018, Hamilton, Canada
17/10/2018

Amazing location with a view of the waterfront. Rooms were modern and clean. Free breakfast was so tasty and had an incredible amount of variety. Would recommend for both business or pleasure.........

"Great Quality!!"

5

User
16/10/2018

This hotel had accommodating and friendly staff that were willing to go above and beyond. The hotel lobby and rooms were very clean and comfortable. The hotel has excellent amenities, including a spacious pool and clean and up to date gym equipment. I would definitely stay here again.

"One of Windsor's best hotels"

5

Cbnana02, Toronto, Canada
14/10/2018

Loved this hotel. The beds, the room and the view were awesome. Right next door to the water park. The hotel pool was warm, salt water. Free breakfast was included and it was one of the best I have had at any hotel that included breakfast.

"We had a lovely room with a beautiful view."

5

Sheryl T, Port Stanley, Canada
14/10/2018

We stayed on the 13th floor and it was very quiet and the view spectacular.It was walking distance to the casino and we also walked downtown. Watching the ships going in and out of the harbour was fascinating. Staff very friendly and quite nice. I only had one problem and have written the Best Western chain as the toilet paper was quite rough for women. Not the hotels fault as I am sure corporate decides these things to go green. We did tell the front desk about the cold air coming in the air conditioner unit as the filter was off the unit allowing the air to come in. It was windy the days we were there. In the winter it will be very cold. Also a little housekeeping problem which the hotel is aware. Otherwise a wonderful stay.

"That view!"

5

Myra P, San Francisco, California
09/10/2018

Outstanding customer service! Front desk staff, housekeeping, and especially Audrey at the lobby bar were so informative, helpful and pleasantly professional. The riverfront view room with a king sized bed was clean, spacious...but THAT VIEW never grows old. Great blackout curtains. Quiet. Lovely gardens around river walk. Bars, restaurants, stores easy within blocks. Loose Goose has the best chicken wings. Travel to/from Detroit by tunnel bus or metro cab ($58 + $10 tolls + tip). See the Willistead Manor. Visit the Caesar's casino.

"Fantastic stay"

4

bigdoubled71, London, Canada
05/10/2018

Best Western Waterfront Windsor was a fantastic place to stay with incredible picturesque views of the river and Detroit. The room was clean and well maintained. The bed was comfortable and the room decorated nicely. Breakfast was good which included in the price. Breakfast included waffles, eggs, hash browns, toast, bagels juices tea coffee plus lots more. Staff keep everything stocked up. Front desk staff were friendly and helpful. The hotel is within walking distance to the casino as well as several eating establishments. The waterfront boardwalk is directly across the street with beautiful parks to stroll through.

"Very nice to "

4

282Juliette282, Toronto, Canada
05/10/2018

We did enjoy our stay here, our view was really nice, we saw ships and boats going by the Detroit River.
Breakfast was great, there were lots to choose from, every morning was very busy, it looks like there were business meetings taking place.
The service by all staff was very good.
The room was clean.

"Great Property on River Front"

5

sunnilady, Chicago, Illinois
05/10/2018

Very impressed with this hotel. Nice layout / lobby etc Modern decor. The staff were very helpful and friendly. Room was clean and comfortable, had a great view of the river. The only down fall is the parking....you have to park in a parking garage on the next block and they charge you $15 a day. It did not make me feel secure or safe having to walk through a parking garage at night and cross the street to the hotel, but other then that it is a nice hotel.

"Great room with a view"

5

stasee000, Houston, Texas
04/10/2018

The room was nice, comfortable, and clean. Very comfortable beds. The hotel was in a very convenient location across from the waterfront park with great views of the river. The staff was friendly and helpful.

"Wall of brick & pebbles"

3

Devan N, Toronto, Canada
03/10/2018

It was a work trip overnight stay at the Best Western. Room was okay if you just need a good sleep and out the next morning-which was my requirement. This was room 307 and if you want a view of the waterfront or anything scenic than do not stay in this room. Nor do I understand the rationale of hotels to have a room that is directly in view of brick walls and pebbles. If you plan to stay at any hotel and spend your hard earned money - insist for a decent view. I took a walk out at 7.15 pm and most restaurants were closed except for pizza, shawarma and fast food stops. It is not my choice of dining. One shawarma restaurant i went to, 276 Quellettee Ave, the staff did not wear gloves and was touching money and was handling food. You want to avoid eating here. It is public health requirement to always wear gloves when handling food!

"AMAZING"

5

Joray_NE, McCook, Nebraska
03/10/2018

After a trip to the Michigan/Nebraska game, we decided to travel across the border for a night. Was initially disappointed that Caesar's palace was unavailable. But it turns out, this hotel was a much better choice anyway.
I can't say enough about it. The panoramic view of the Detroit skyline was amazing. We couldn't stop staring out our window. The free breakfast was second to none. The staff was extremely welcoming and the breakfast crew was wonderful. Skip the noisy casino and come to the beautiful Best Western instead. You can always walk to the casino but I guarantee you'll be happy laying your head down here for the night. Wonderful!

"nice hotel"

5

User
02/10/2018

hotel was designed nicely, hotel staff were very friendly & professional while checking in, even though it was busy.Rooms were cleanThe view of Detroit was fabulousBartender was very nice and professional

"Comfortable, Clean and Convenient"

5

CHOATH, London, Canada
25/09/2018

If you are ever going to a Lions or Tigers game in Detroit, this is an excellent place to stay. Shuttle bus is only $5 each was and the station is right behind the hotel. Amenities are awesome, rooms are clean, decorated well, great views of the river and free full breakfast is included. 10 minute walk to the casino and the Keg is right next door with a beautiful patio. Parking is convenient as well at a city lot right behind the hotel, well lit and felt safe leaving our vehicle there.

"Wonderful stay"

5

User
24/09/2018

Stayed here for a family wedding. The hotel was really clean and had a touch of elegance to it. The rooms have a beautiful view of Lake Michigan and night skyline is also beautiful. Breakfast was wonderful and a nice touch.

"Very comfortable, love the pillows!"

5

761sheri, Markham, Canada
24/09/2018

The room was clean and well made. The bed was comfortable, but the pillows were VERY comfortable!! I would recommend this hotel to others. The staff was friendly and accommodating.The view from the room is beautiful!

"Great experience"

5

harpo79, Illinois
24/09/2018

Hotel was very clean. Rooms very nice. Breakfast had lots of choices. Staff were very helpful. Had a dog and needed a later check out than normal due to something that came up. They went out of their way to accommodate us.

"Staying in Windsor"

4

brettbruce, Kitchener, Canada
23/09/2018

room was clean, hotel was quiet able to sleep without difficulty, staff in breakfast room were exceptional..and staff at check out very amazing. Not extravagant but very comfortable. Hotel is locate d in a nice area of Windsor, great access to other amenities such as the casino,great view from the room

"OMG! Panoramic View is THE way to go!!"

5

flossie2081, Cambridge, Canada
18/09/2018

This was my first time staying over in Windsor. I am so happy that the Best Wester Waterfront Plus was our choice!
Check in was smooth and the customer service representative was very pleasant and answered any questions we had. Parking was in a covered lot in the next block behind the hotel but there were plenty of spots and the walk to the hotel was short.
There are 3 elevators so there was not much time wasted waiting to get to the room.
We were assigned room 2111 and my breath was taken away when we opened the door! The panoramic view overlooking the Detroit river and the city of Detroit was absolutely stunning!
The room wasn't huge but the position of the bed allowed us to be able to lay in bed at night and admire the Detroit city lights through the large windows.
The bed was comfortable, the room was spotless and there was a bar fridge and coffee maker in the entrance. The bathroom had the normal hotel type toiletries and ample soft, fluffy towels. The TV worked and I believe there were a lot of channel choices.
The whole hotel is clean and well kept. The included breakfast was impressive! There was a make your own waffle station with 3 or 4 waffle makers, cold cereals, eggs, sausage, beans, potatoes and French toast, yogurt, fresh fruit, bagels, toast, muffins and danish as well as juice and coffee. The waitresses were super friendly and generous with coffee refills.
The hotel is within a short walk to Caesars Casino and Coliseum as well as a number of great restaurants (check my review on The Keg and the Loose Goose).
I would definitely recommend that you reserve a room at the Best Western Plus Waterfront if you are planning a stay in Windsor.

"Amazing Staff and very clean Hotel"

5

jbhan17, London, Canada
18/09/2018

Great location, clean and comfortable rooms. The staff is amazing! The Supervisor that looks after the breakfast area was awesome. I have never seen someone follow up with their clients like she did, she really went above and beyond to ensure her guests were happy with their breakfast experience. This hotel is good value for the money.

"This was my second visit and scheduled 3 nights, but..."

3

John S, Atlanta, Texas
16/09/2018

Last year this hotel was the bomb. Great price because as a diamond member they upgraded me... also breakfast was fresh and more restaurant style... this year, the price was 80 bucks more per night, internet broke, breakfast was presented nicely but was NO DIFFERENT than any other hotel. The scrambled eggs were like the heat n serve ones, potatoes were hard and dry but at least the coffee was hot and milk cold. I was not happy with the way high price cause it was a Friday night, but I believe diamond members with over 100 nights a year should get a normal pricing anyday... but the main issue was I'm here working. I MUST have high speed internet every morning early to map my day, and this takes a few hours, then I leave and drive to all the locations I mapped AHEAD of time... this trip internet was down and it cost me almost a full day. Only offered me a few bucks off.... haha so I checked out 2 days early and went to another hotel. Amazing how much diffrent this trip was from a year ago when I raved about the food price, better than most breakfast and a great hotel.At least the room was nice, small but nice and the bed comfortable which made for a good nights sleep.Next year I believe I'll pass and fo find a better deal.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
John S sorry we could not meet your expectations this time around and you are correct Diamond members are upgraded if an upgrade is available.I would like to let you know we have been in touch with our internet provider in regards to your review.
I have followed up with our Breakfast Manager and spoke with her about your feedback.
We do appreciate you helping us improve and we hope you would give us another chance in the future.
Regards,
Moe Razak
General Manager

"breakkie"

5

User
16/09/2018

We attended my nephews wedding just down the road from this hotel. Convenient to many attractions. Had a great breakfast (eggs sausage waffles you name it it was there) we had a lovely view of Detroit and the river!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for reviewing the hotel and we look forward to seeing you in the future!
Moe Razak
General Manager

"Great view & service; poor wifi signal in room"

4

Mariya V, South Bend, Indiana
14/09/2018

Stayed in a River View Suite, the view of the Detroit Skyline was great, nice room, very comfortable bed, good service, very good breakfast buffet. 4 our of 5 because wifi signal in room was very weak (the only place where the signal was more or less decent was bathroom), and 2 out of 3 elevators were out of order on my departure day so the only functional one was crowded, and I had to wait for very long.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for taking the time to review. We are pleased you had a good stay and I have been intouch with the internet provider to have the internet revisited. One (1) Elevator did go down for a couple of ours until the third party in charge of the repairs arrived to have it fixed. We look forward to welcoming you back soon!
Regards,
Moe Razak
General Manager

"Like a super 8 service"

2

ToSassy, Victoria B.C
11/09/2018

Hotel location is great, room average but our ice bucket had garbage inside left by previous guests, so definitely house keepers not on top of things. If you plan to bring a bottle of wine to your room make sure to bring a wine opener and your own wine glasses!! YUP JUST LIKE SUPER MOTEL 8 LOL .We talk to the bartender of the hotel to ask to borrow 2 glass of wine...she is was pretty rude saying that we must purchase 2 glass of wine from the bar wine list to be allowed to get 2 glass of wine to bring to our room...we explain that we went to a wine tour and that we will love to enjoy the wine we purchased....NUP NO WAY! We went to front desk to be told that was no wine glasses in the housekeeping department.....the room supply only disposable plastic cups and paper cup for your morning coffee!! WOW talk about the whole green environmental practice here! STAY SOMEWHERE ELSE IF YOU WANT TO GET SERVICE. Also parking is not included...The Cesar palace Windsor is the place to stay!! NOT BEST WESTERN PLUS!! Why they qualified to be a PLUS ???? to me is a basic Best Western NOT A BEST WESTERN PLUS. I visited other Best Western and different countries and cities...this is the most disappointing hotel....By the way don't yry to call hotel directly they never answer. When we arrived they didn't honor the room that we book with the Best Western central reservation, their excuse was you didnt book directly with us, OMG so because of that they give you their worse room....pretty sad hey.
Never heard something like that before. Front desk was not professional either, definitely not make you want to come back.

"What a view!"

5

ajames808, Ottawa, Canada
11/09/2018

Love staying at this hotel which capitalizes on the beauty of the Windsor waterfront, and great views of the Detroit skyline. Large breakfast included as well! Friendly, helpful staff. Close to everything.

"Nice Riverfront Location to Visit Windsor"

5

RicknElsie, Saskatoon, Canada
10/09/2018

The check in and check out was quick and easy. The hotel location was excellent, right on Riverside Road with a great view of the Detroit skyline. We booked a Deluxe King Room with River View and would recommend this room. The room had all the amenities. Safe, refrigerator, cable tv. The wifi connection was strong. The complimentary breakfast in the morning was very good. Even when busy there seemed to be a lot of tables available and they were cleaned quickly. The food items appeared to be supplied quickly with only a slight wait for the popular hot food items. The king bed was extremely comfortable. The a/c worked well. The parking was located in a separate parkade behind the hotel and across the street. There was a $15 daily charge for parking. Only a 3-4 minute walk from the hotel. The waterfront had a nice walking path, Riverfront Trail directly across Riverside Road in front of the hotel where you can walk for a few km's in each direction. There were a number of historical monuments along the trail that displayed some of Windsor's history. We enjoyed a beautiful walk during the day along Riverfront Trail. Caesars Casino was only about a 10 minute walk from the hotel. There were plenty of nice restaurants and pubs in the vicinity of the hotel. We chose to eat Chinese at the Mandarin House Restaurant on Ouellette Ave. It was very simple but tasty food and great service. Then walked to Caesars Casino. On the way back to hotel, we stopped in at the Loose Goose pub for a beer. You gotta stop here for a drink. It's only a few minutes from the hotel. On the critical side, the hotel didn't have wine glasses despite having a fridge and being near the Niagara wine region. How can you buy a bottle of local Niagara wine and not enjoy it in a wine glass or just a glass. Only plastic glasses were available. Also, would like to see the fitness area include an upright bike among its equipment inventory.

"nice place"

4

User
10/09/2018

a good view, and good location, good service, parking was ok ..was not there long enough to enjoy all the service, but will definately recommend it to others. room was clean,and updated nicely.ENJOY.

"Best Western Plus Canada."

5

BradandDee, Garden City, Michigan
10/09/2018

Had a wedding and stayed at Best Western Plus Canada. Great management and staff. Do yourself a favor and ask for a river view room, it was awesome. Nice breakfast buffet, got something for everyone.Nice decor, clean rooms, and good value. A+++

"Nice hotel."

5

User
06/09/2018

This hotel is modern and clean in a great location (beautiful waterfront views). Staff were friendly, parking nearby was a bit dated but did the trick ($15/night), no major complaints. Would definitely stay here again.

"Great prices and location. Great riverfront views."

4

David T, Kokomo
06/09/2018

This place is a great priced, clean place to stay with family. It's like 22 stories high so the views of Detroit are great. We woke up to see several ships going down the river. A few minute walk to the Casino, restaurants and shops.Very clean. Only down side was I had to park about 2 blocks away.

"Quite Impressive!!"

5

Jlsbabette, Brooklyn, New York
02/09/2018

We had a room with a beautiful river view. The night view of Detroit's Renaissance was spectacular. The breakfast buffet was pleasant and Hunter was very helpful. The room were nice and spacious. Very clean inside and outside surrounding area.
Surprisingly, the bathroom was more spacious than at the Detroit Renaissance. This hotel has mid-range rates with a luxury feel.

"Beautiful view, no complaints here!"

4

User
01/09/2018

Early check-in was accommodated since we were there to attend a wedding which started at 3pm. When I called ahead the night before the desk guy was a bit cold but the manager was professional and the following day when we arrived the reception was great. We had a panoramic view overlooking the water which was beautiful. Windows were clean and the room was comfortable. I would stay here again.

"Superb!"

5

User
01/09/2018

Loved the location (amazing waterfront view!), the breakfast and the facilities. Excellent family vacation. Rooms were newer in appearance (except the bathroom) and staff was very friendly and helpful. Incredible value. Would definitely stay again.

"Great relaxing holiday at Best Western"

5

allan175, Mississauga, Canada
31/08/2018

The location of Best Western hotel makes all the difference in the stay. Beautiful scenery of both Canada and the US. Great for walks as the trail goes all along the river. Great if you decide to go to USA from the tunnel or the bridge. Very close to SARNIA and AMHERSTBURG. Lots to do and see. Tim Horton's coffee available at short distance from hotel. Great eating places. Try MARATHON ETHIOPIAN RESTAURANT on University Avenue close to BW hotel

"Pleasant Stay"

4

TorontoSER, Toronto
30/08/2018

This is the second time we have stayed in this hotel and have been pleased with it. We were located on the 20th floor with a panoramic view. It was stunning. The room as clean, nicely decorated with a hold bar in the bath tub. Reception on the T.V. not that great, but who cares when you have that view to gaze upon. My partner enjoyed the free breakfast. There is a $15 charge per night for parking. I would come back to this hotel any day.

"Clean, friend and great value."

5

User
29/08/2018

Extremely friendly and helpful staff. Great view of river and Detroit skyline. Walking distance to several good restaurants and Casino. Rooms are clean and renovated. Excellent breakfast in a clean and well spaced environment.

"Last minute trip!"

5

User
27/08/2018

I called the hotel late Friday afternoon requesting a room for Saturday, very last minute request and I was very pleased to get a room on such short notice. The room was beautiful, clean and had an awesome view. I had breakfast in the morning which was complimentary and very good, lots to choose from, I have stayed at other hotels in the past that offer you a complimentary breakfast which is usually cold cereal and toast for the most part but here the breakfast was hot food and alot of variety to choose from I was very impressed with my entire stay at this hotel. I will definitely be returning as often as I can.

"Windsor Getaway"

5

User
26/08/2018

We went to Windsor for a quick getaway vacation. This hotel was fantastic! It offers a great value, great location, great view, great room and great breakfast! I cannot imagine staying anywhere else in Windsor

"Excellent breakfast"

4

happygirl44, Toledo
23/08/2018

The hotel was located on the river which meant access to the river walk. It was also within walking distance of the casino, which turned out to be faster than driving. The high point was the breakfast, which was complete, hot and tasty. The dining room supervisor was friendly and helpful.

"Highly recommended"

5

marbCanada, Canada
22/08/2018

Totally pleased with our stay at the Best Western Waterfront Hotel in Windsor. We had an awesome panoramic view of Detroit, the Detroit River and the Dieppe Gardens in Windsor. The king bed was very comfortable. The included breakfast was very good, and the breakfast staff were engaged and helpful. The location was very convenient for us, as we enjoyed walking along the waterfront. Parking was in a separate garage behind the hotel, but you could conveniently use the hotel front entrance for loading and unloading. We will certainly return here on our next visit to Windsor.

"You have to ask again and again"

2

User
22/08/2018

We got the run around after they tried to give us a less than desirable room. When we checked in we asked to make sure we had a river view but when we got to the room it was a view of electrical equipment. We moved to a room with broken lights and a refrigerator that was so loud we had to unplug it to sleep. Our stay left us wanting better.

"Great hotel in Windsor"

5

neush8, Michigan
20/08/2018

No complaints at all about this hotel in Windsor. We stayed two nights. Fantastic views of Detroit and the Detroit River. Our first night we were able to enjoy fireworks out of our window. When we told the gentleman at the front desk that we were in town celebrating our anniversary, he offered a complimentary upgrade to a room with a full panoramic view. The hotel is about four or five blocks from the casino. Parking was in a public garage across the street and cost $15, but that didn't bother us. This hotel was nice and was much cheaper than he hotels in Detroit. We would definitely stay here again when we are in Canada.

"Horrible compared to all other BEST WESTERNS"

1

georgeandcarolt, Trenton, Canada
20/08/2018

The girl at the front desk was cold, uncaring, give me your card and get to your room. My husband asked about parking, she lied, kept saying it was safe, secure and monitored!! Plus you had to pay $15 to park. It was NOT a safe place to park your Harley or car. Husband went around to park, was back in the lobby in a flash. We cancelled as there was 4 boys trying to break into cars. Secure - I think not. I would not recommend anyone to stay there.

"Beautiful view"

5

jessandjosh, Toronto
16/08/2018

We stayed at this hotel because it was attached to the venue of a wedding we were attending. The room was spacious and offered a great view of the river. The complimentary breakfast was a big plus. The downside was that parking cost 15 bucks a night and was in an off-site parking garage.

"Perfect Location"

4

JoyBlaze, Buffalo, New York
16/08/2018

Stayed overnight on 2 occasions this summer. The check-in/out process was easy, although the front desk staff was not personable, rates are fair. Garage parking was inconvenient. The rooms are clean and the view of the river is relaxing. The breakfast buffet offers the usual variety, the dining area is clean and the dining room staff were friendly & helpful. For our purpose of attending concerts in Detroit the location was great for bridge or tunnel crossing.

"Room with a View"

5

hortonm2018, Markham, Canada
15/08/2018

I stayed at the Best Western Plus Waterfront Hotel on a recent business trip to Windsor. The front desk staff were very efficient and friendly. I had a spectacular view from the 21st floor room overlooking the river and the Detroit skyline. The room was well equipped with everything I needed for my stay and the internet service was fast. The fitness centre also has a lovely view of the riverfront. The complimentary breakfast buffet was good and offered a range of hot and cold items. I would highly recommend this hotel - ask for a room with a view!

"Great View"

5

User
14/08/2018

Had the pleasure of staying at this hotel recently and was amazed by the view from the top floor. Room was nicely decorated and bed was comfy. Staff was courteous and even the GM, Moe, was quick to assist and answer questions about the area. Will definitely be back with the family someday to try out Adventure Bay as per Moe's suggestion.Thank you Best Western Plus staff and management for a great stay!

"Great venue for our purpose."

3

valandjon, Sarnia, Canada
14/08/2018

The amenities are awesome. Free breakfast buffet hit the spot after an exhausting previous day at adventure bay, we were here for a daytrip to the indoor waterpark 200m away. A few hiccups here and there but id definitely go back at the drop of a hat.

"Great Stay"

5

I8417XVgeorger, Hamilton, Canada
06/08/2018

Stayed here March 04 / 2018 for two nights. Room was very clean, decently sized with a water view. Toilet was very short, height wise, great if you're under four feet tall, otherwise it's a long way to lower yourself. Tub and shower were clean, and the shower head worked well.
Breakfast was truly amazing. Eggs, sausages, french toast, potatoes, yogurt, cereal, it was there. Unfortunately, no bacon. Other Best Western's we have stayed at, have alternated sausage and bacon.
One thing that was a little annoying, we had to pay $15 a day for parking, in the garage across the street, as the hotel does not have it's own lot. That said, the daily rate for the garage was $30, so there was some savings.
The staff throughout the hotel were courteous and friendly, so overall, I give the hotel a 5 star rating.

"Nice Hotel"

4

Bill M, Toronto, Canada
06/08/2018

We stopped over for a night at this hotel and was very pleased with the overall experience. The room was clean and comfortable. We had room 1707 and had a nice partial view of the river. Morning breakfast was nice, standard food. However, we liked that we had real plates and cutlery - very environmentally friendly.
Parking - yes, there is a $15.00 charge that we knew about when we booked, so we were not surprised. Additionally, the lot was across the street, to the back of the hotel - we felt safe in the daytime, but night time may be a little different. In some of the reviews, BWPW Hotel reviewers were surprised/ not happy about the added parking fee - BWPW Hotel should include parking fee with the room charge to please your clients.

"Amazing"

5

Ben P, Kitchener, Ontario, Canada
06/08/2018

Everything about this hotel is amazing. We were there on a slow night and the front desk staff booked us into a river view room. Amazing views. The room was big enough for my family of 5 and the pool area with saunas was great, though I could only peak my head into the sauna with my kids there.
The breakfast is, by far, the best free hotel breakfast I've ever had. I would recommend this hotel if you ever need to stay in Windsor.

"Overcharged"

4

dcrow1, Chatham, Canada
04/08/2018

Window in the panoramic room was foggy. Last visit I had on a different floor was great. I was also overcharged due to a parking misunderstanding when I checked in ...am disputing that! I may try the Holiday Inn next time.

"Clean hotel with a view of Detroit."

5

Tay-Cee, Toronto
01/08/2018

The hotel was Clean, the check in was easy And the room had a nice view.
It. Was Close to the casino.
The selection for the breakfast was good however the food flavour and quality were not to my liking.
Wound stay here again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I am glad to see you enjoyed your stay with us and thank you for the great review.
We are within walking distance to most downtown restaurants and attractions.
We look forward to welcoming you back in the near future!
Regards,
Moe Razak
General Manager

"Very comfortable and great view"

5

mmz77, Westhampton, New York
01/08/2018

One of the most comfortable hotel beds I've slept in. The room was nice if a bit cramped, and the view of the Detroit River and skyline was very pretty at night. Best of all, there's was actual water pressure in the shower!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i am glad to see you enjoyed your stay with us.
All our rooms face the Detroit River and its nice to see you had a great sleep at the hotel.
We look forward to welcoming you back!
Regards,
Moe Razak
General Manager

"What a view!"

5

Thekittylikesithere, Simcoe, Canada
31/07/2018

This hotel is really nice - the view of the Detroit River is spectacular - especially if you choose one of the panoramic view rooms. The rooms are clean and nicely decorated with the conveniences you expect for business travel. The breakfast is one of the best included hotel breakfast I have had anywhere. They offer the biggest selection of foods I have seen. Parking is a bit of a pain being across the street in the parking garage (fee) but that is expected in any downtown hotel. Overall this is an excellent property for my regular visits to Windsor.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the amazing review!!!
Its always nice to hear back from our guests and we do have a great complimentary Hot Breakfast.
All our rooms have a view of the Detroit River and the panoramic rooms do have the best view of the Detroit Skyline.
We look forward to welcoming you back in the near future!
Kind Regards,
Moe Razak
General Manager

"over night stay"

4

sandyw992018, Whitchurch-Stouffville, Canada
30/07/2018

the rooms are nice and clean. Breakfast was pretty good. only complaints is the walls are paper thin and you could hear the rooms next to you and anyone talking in the hall ways. there is a nice view of the water and you are in walking distance of most things around

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and we are happy you enjoyed your stay with us and we look forward to having you return on your next visit!
Have a great day!
Regards,
Moe Razak
General Manager

"Great stay"

4

nataliemb198, Windsor, Canada
30/07/2018

Great hotel, no problems with the room except that there was a leak in the toilet but it was fixed immediately, very fast wifi, nice décor inside hotel, great complementary breakfast, quick check-in and check-out

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the awesome review!
We look forward to having you back at the Best Western Plus Waterfront hotel!
Regards,
Moe Razak
General Manager

"Great spot for overnight"

5

kittysmomma, Ontario
27/07/2018

room was very comfy and clean lots of towels and a great buffet breakfast in the morning
the room had a great view across the river of Detroits skyline and the gardens of flowers on Riverside Drive were great even with rain

"Great value + Great Service"

5

Brooklintraveler_12, Toronto, Canada
25/07/2018

We stayed at this hotel for two nights and were impressed by the staff and service from the moment we stepped into the lobby. The staff were friendly, knowledgeable and always willing to answer a question (or two). The hotel is situated right beside the river and our room had a great water view. Apparently all rooms face the water. The free hot breakfast was good and the hotel was quite modern inside. On the second night we had an issue with our toilet which the staff addressed right away.
I would return to this hotel the next time I visit Windsor.

"Best Western Waterfront Hotel - Windsor ON"

5

johannesb689, Ottawa, Canada
24/07/2018

The hotel is is well situated. It's loction is superb. The lobby is appealing and check-in and check-out was handled quite well by the polite staff. The room is spacious and clean; however, the internet service is sub-par.

"bad smell"

3

HannesBach, Indianapolis, Indiana
24/07/2018

This is not a cheap hotel. We had a beautiful room on the 18th floor with fantastic views of Detroit. But the hall on the 18th floor smelled like dead fish. I notified one of the staff and nothing was done. I also notified the desk staff on check out, but there was little real concern. As with many hotels, the air conditioning unit in the room was quite noisy. The parking is also not up to the standard that this hotel claims to represent. it is across the street-- so in inclement weather, struggling with luggage it not optimal. The covered walkway to the hotel has been closed since the start of the year. This car park is also used by other hotels and the casino, so it can be quite busy.

"Nice spot to stay"

4

Allan D, Courtice, Canada
22/07/2018

Spent the weekend here for a music festival that was just down the street and it was a terrific stay The hotel was booked solid and the staff handle the flow very well It was newer in its styling and was kept nice and clean even with all the baseball and soccer teams staying there The breakfast buffet was pretty good with the standard fare and was well maintained by the staff The location was within walking distance of the casino and the festival and directly across the street from the river and has a terrific view of Detroit and its skyline On top of that the price was good I would return when back in Windsor Maybe next years festival

"Top notch at an unbeatable price"

5

User
19/07/2018

great staff, clean, comfortable, beautiful view, convenient location to tunnel to USA and airport and all for a very good price. breakfast was delicious and plentiful. Super quiet, you couldn't hear other guests from the room. Parking across the street in a convenient garage, we would definitely stay here again.

"Nice Surprise..."

4

paiken2018, Grimsby, Canada
17/07/2018

Usually stay at the Casino Windsor decided to try the BW and we pleasantly surprised by the location, service cleanliness and amazing breakfast which was included with my stay. Will be back when in town again.

"Location, Breakfast and Staff are Wonderful"

5

Karen P, Toronto, Canada
16/07/2018

Stayed early-May 2018, multiple rooms with riverview.
We attended a 100th birthday party in the area and had a room block & group rate established for family and friends.
PROs:
-Sales and Front Desk - easy to connect with the team to make and confirm reservations and requests for the group. (Thank you, Erin!)
-Location - on Detroit River across the street from Dieppe Gardens, lovely panoramic view of Detroit from the guestroom, (although we didn't) it's very easy to walk to restaurants and the casino.
-Service - from our late arrival to our breakfast to checkout, everyone was friendly, helpful and knowledgeable. We were excited that they managed to pre-block our group rooms onto the same floor. Some of us hadn't seen each other for many, many years and it was very appreciated that we were all next to each other, esp since most were travelling with young children.
-Complimentary Hot Breakfast Buffet - Voula was the sweetest person, had a nice conversation about Windsor and Montreal and Toronto. We'll come back just for her!
CONs:
-none really as we were only there for ~12hrs...
*** I've worked in the Hotel industry for almost 15 years now and appreciate the hard work and planning that also goes on behind the scenes to help make guests feel welcomed and at home while travelling. ***
TIP:
-Parking - $15 per vehicle per night, parkade is located at the rear of the property -- drive up to the front of the hotel to unload luggages and passengers before parking.

"Business trip to Windsor"

5

mariuszo372, Zurich, Switzerland
15/07/2018

Hotel is located on the bank of the Detroit river and has magnificent view on Detroit, within few miters from park. Room was very comfortable room. Hotel staff was very friendly and helpful. Breakfast was very good.

"Wonderful place to stay "

4

Isobelkideckel, Toronto, Canada
13/07/2018

My husband and I were recommended this great hotel to stay while we were here to see Barry Manilow concert. Check in was very good. Very friendly & very helpful.
Our room had an incredible panoramic view of the water & perfect view of Detroit.
Room was great. King size bed , very clean & very good amenities. Fabulous location.
We parked our car when we checked in & didn't need to drive anywhere because everything was in walking distance. The hotel manager (Karim Bashi) was Also amazing. Very friendly & extremely accommodating. I highly recommend this wonderful property. The only one negative was there was no bellman to help with the bags, but that wouldn't stop us from coming back

"Great location"

4

Debra13, London, Canada
11/07/2018

Great location right on the river. Full breakfast included. Parking across the road at $15/day with in and out privileges helpful front desk. Room was clean, comfortable, big enough. Indoor pool on third floor.

"A very busy hotel, in a great location"

4

JoAnn O, Oakville, Canada
09/07/2018

We stayed over night at this hotel, as the wedding we were attending was next door at the St. Clair Centre for the Arts. Had it been raining, there was no need to walk outside.
Also, because of the Aquatic facility next door, again a very convenient place for teams to stay. We had a quiet room facing the Detroit River and the parks below.
It also included a breakfast which was quite busy when we went downstairs to leave.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and we are happy you enjoyed your stay with us and we look forward to having you return on your next visit!
Have a great day
Moe Razak
General Manager

"One Night Stay"

5

jester5555, trenton mi
09/07/2018

We stayed here for one night after a concert at the casino. The grounds were clean and comfortable. The room was clean and had a nice view of the river. We were able to park across the street and we walked to the concert venue. It was about 4 blocks. The breakfast in morning was great. I would recommend staying here.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and we are happy you enjoyed your stay with us.
We do offer one of the best breakfasts a hotel can offer and we look forward to having you return on your next visit!
Have a great day!
Moe Razak
General Manager

"Wedding Weekend fiasco!"

2

cecilejody08, Huntsville, Canada
08/07/2018

Upon arriving at the Best Western Waterfront hotel for a 4 night stay for our daughters wedding we were told our reservation had been cancelled that morning by central booking. We were flabbergasted as we had block booked 17 rooms for that weekend. Fortunately it was only our reservation that had been cancelled so we were able to rebook, however were in a tiny queen room instead of a King room that we had originally booked. We barely had room for ourselves let alone the extra luggage we had brought for the wedding. We were also unable to entertain any of our guests due to the size. Upon further investigation we discovered it was the hotel that cancelled our booking by mistake, not central booking. We were also told the queen room we were being put in was the same size as a 2 queen room which was not true as our friend had 2 queen room. The hotel staff not only misled us but were abrupt and somewhat rude. Being the parents of the bride we did not want to cause a scene at the time. We wrote a letter to hotel management and recieved a form letter back asking us to give them another chance. We thought that given the situation we would have recieved some kind of compensation for the hotels error but nothing was offered. We brought a ton of business to the hotel that weekend and were treated very poorly in return! This is unacceptable!! Customer service extremely poor!

"One Night Stay for a Concert"

5

Thomas B, Flint
05/07/2018

My daughter and I had a great stay at Best Western Plus Waterfront Hotel. We were in town for a Yanni Concert. Our check-in went smoothly as did our check-out. We were very lucky to have our room on the TOP- 22nd floor. We had a great view of the river and the festival happening over the weekend.

"The "best" Best Western..."

5

herpdoc, Seattle, Washington
04/07/2018

To paraphrase from "The Big Bang Theory", this might actually be the "best" Best Western, and not the "second best" best western...
Very worth it to pay a little more to get one of the Panoramic King rooms, no doubt. The beds are very comfortable, the decor is great, the rooms clean and the entire hotel in top shape. The breakfast is well above the standards for BW hotels (and I am not complaining about the standard, either) and the staff helpful.
I almost didn't give a 5/5 review because on check in the desk staff tried to lie and put us in a lower grade room than we had reserved. I did not appreciate it but the manager corrected her and put us in the reserved room. Kudos for the manager's honesty and correcting her, but a big pile of bull$%it to the reception person for pulling the oldest crap in the business just because she could sell the room we had at a higher price than what we paid.

"I enjoyed our visit"

4

TheAppalachainRogue, Benton, Tennessee
01/07/2018

It's an older hotel and the room is a little cramped with updated furniture, just know the bathroom and air conditioner is dated. The toilet is short and prepare to pay a fifteen dollar surcharge for the parking garage out back. The room was clean and the view of the river was a plus. I would stay here again since the convenience of the river walk is across the street. You have to walk or drive for food and if it's late then domino's is your best bet as many restaurants close at 11 or earlier. The staff was friendly and the breakfast was a plus so a pleasant stay while passing through.

"Excellent staff, clean rooms"

4

Melissagmacd, Peterborough, Canada
30/06/2018

We arrived at this hotel on what may be their busiest day of the year, the last Monday in June and the date of the fireworks between Detroit/Windsor. We spoke with people who have been coming to this hotel for this event for 15-20 years.
The hotel was overwhelmed with people arriving, the front lobby was busy, the elevators were full every time and the staff was excellent.
We spoke with Cindy and found her to be organized, friendly and patient.
Our room was as we had viewed on-line, and what we expected when we booked it.
It was clean and cozy with an incredible view. The bed was comfortable.
They provided breakfast (hot and cold), and they arrange for your parking (which is in a building behind the hotel and across the street).
It is within walking distance of the Keg, a great pub called the Loose Goose, and the Casino.

"Awesome Stay "

5

Eggbert10, Chattanooga, Tennessee
29/06/2018

We only spent one night but this hotel/location was awesome. Especially for the low rate we paid. Included small fridge, free breakfast that consisted of omelettes, sausages, ham, scrambled eggs, french toast, cereals, pastries, juices, etc. The staff was very friendly. Rooms and entire property was very clean. The view was great - you have a view of the Detroit River and the Detroit skyline. There is also a great riverside park across street. If I had any complaints it would be that you must park in a multi level garage and either walk across street or an enclosed breezeway. Not that big of a deal but it might be for others. I would love to stay at this location again!

"A nice surprise"

4

User
19/06/2018

Clean and friendly hotel with a beautiful view of Windsor's Riverfront and looking at Detroit's skyline. The rooms were well set up and the view was amazing. Friendly check in staff and even though busy, attentive to all needs. Parking was a little confusing as you pull in, register and then park behind in a paid public lot. Perhaps instilling a valet system would actually be best so you could place as a 5 star. Will be back!

"My Birthday Treat"

5

Geoff M, Kitchener, Canada
18/06/2018

This is my third year in a row now that I've stayed at this establishment as a treat to myself. It has the best views of the Detroit river with all its ship traffic and at night you are dazzled by the lights of the Detroit skyline right across the river. There is a huge stretch of trail that goes right along the river for walking. The rooms are quite comfortable very incredible views as l have stated. I plan on returning every year here for my birthday.

"Stayed 3 nights for family event"

3

mzglorybeCA, Murrieta, California
15/06/2018

This is a 22-story hotel not a motel. Pricey for what you get. It does have a nice view on a clear day. No restaurant means no room service but there are places to eat within walking distance if it's not raining. We had only 1 sunny day. Fridge provided. Full breakfast included. Front desk staff helpful, beds comfy, but bathroom is small. No magnifying mirror for shaving or makeup. TV picture terrible for all our rooms. Internet sucks. Even on hotel WiFi we couldn't stream anything, and gps often wrong... and surprise, we were not told ahead of time that parking is $15/day.

"Looks Are Deceiving "

2

David N, London, Ontario
10/06/2018

First impression is that this is a clean modern hotel. The breakfast is superb. The room partially overlooks the Detroit river. However there are couple of drawbacks. When you book this hotel you are not told that there is a $15 plus tax surcharge per day to park your car in a multi-level parking garage across the street behind the hotel. At +$15 per day this hotel is no longer competitive for price. Although the room, with 2 queen beds was clean the lounge chair pushed into the corner was very uncomfortable. The bathroom needed some work - smallest toilet I have ever seen which needed to be flushed multiple times, no fan in the bathroom and the shower head needs cleaning for proper shower pressure. The batteries in the TV remote were almost dead, there were only 3 towels for 4 people and there was no microwave in the room (I was told by the front desk that a microwave had to be ordered in advance) - to their credit all these deficiencies, including the microwave, were quickly remedied. We probably will not stay here again mainly because of the hidden cost for parking.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your feedback and my apologies that your stay was not to your satisfaction.
We do advertise the parking cost on all websites and when guest is making a reservation.
As you know we are a downtown property and all the other hotels downtown do charge for parking as well.
If possible please do email me and this way I can find out what room you stayed in to review all the other issues.
Once again please do accept my apologies and we hope you would give us another chance.
Regards,
Moe Razak
General Manager

"Pleasant surprise, partial river view"

4

Jill103, Las Vegas, Nevada
07/06/2018

I booked directly on thier site which was a little confusing. I thought I was getting a room with a view but apparently only got a partial view. The front desk person did offer to switch my room but I decided to stay on the 20th floor where I was. I'm glad I did because there was a big cruise ship parked in the river and probably would have blocked my "panoramic" view from the 4th floor anyway. The hotel is the perfect location. I walked the riverwalk and had dinner next door at The Keg which is open late and has a late happy hour starting at 9pm. And the breakfast the next morning was a pleasant surprise. The dining area is spacious and the food options were plenty! Waffles, eggs, bacon, sausage AND ham, oatmeal with a few add on options like granola and I forget what else. The room was quiet even though it was near the elevator. I left the curtains open to enjoy the partial bridge view from bed, which was very comfortable. Overall, it was a very relaxing stay. I really enjoyed it and would totally stay again!

"Meh......"

2

User
04/06/2018

If you want to eat then make sure you take some snacks for the night. There in NO room service, there is NO food to be had. Oh wait in the lobby you can grab a bag of dill pickle chips for a price but that is it. Are you kidding me???? They have a bar area that opens at 4:30 but still no food. I dont know if this is a ploy to get people to go over to the Keg which only takes a few minutes to walk there but REALLY? They have a hot breakfast buffet style which was actually decent which came with the reservation. I would not recommend this place to anyone. Room was clean, pillows were evil and the only saving grace was the view from our room on the 16th floor.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and we do appreciate your feedback.
We are limited service property which means we do not have a restaurant onsite.
Our gift shop does sell frozen food and a variety of other items.
We do have a directory in the guestroom that has over 15 restaurants listed that deliver to the hotel.
We are located in the heart of downtown Windsor, ON and within walking distance to many restaurants, bars and lounges.
Please do accept our apologies for not meeting your expectations and we hope you would give us another chance in the future.
Regards,
Moe Razak
General Manager

"Very good stay"

4

Weswee, Ontario
04/06/2018

We spent 1 night here in a lovely room on the 19th floor with a king bed. View of the river & Detroit was spectacular. Room was nice & clean, quiet. Bed very comfortable.
Breakfast was better than I expected, including good coffee. Our only beef with this hotel is the parking. I had read from other tripadvisor reviews that you have to park in a garage behind the hotel. So we went to the garage first & found out then & there that you have to check into the hotel first. Had to tell people in car behind us to back up, then we turned & went into the tiny (10 minute parking only) lot right behind the hotel. So make sure you check in first & get your voucher from the hotel for flat rate parking! Otherwise very please with this hotel & will stay here again.

"Back again"

4

Maureen S, London, Canada
04/06/2018

Our daughter recently moved to Windsor with her partner and we decided to go to visit them and see their new house. We went mid week and got a great deal on a King Suite with a river view. Some of the amenities are Non-smoking rooms, swimming pool, pets allowed, free wi-fi, on site parking and complimentary hot breakfast. The room was large and comfortable and the view was amazing. The hotel is beautifully decorated and close to everything we had planned on doing. Great stay!!!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We hope you enjoyed your entire trip and we thank you for choosing us for your accommodation.
Thank you for being a loyal guest and we look forward to welcoming back soon!
Regards,
Moe Razak
General Manager

"Great spot for a Cousins Reunion!"

4

MexicoBev, Progreso, Mexico
03/06/2018

I spent the past weekend here with 10 cousins from various parts of Ontario and the United States. This is the second time we've chosen this hotel as the venue for our get-together and once again we weren't disappointed. Erin, sales manager, managed everything for us. We had a meeting room and several rooms for our 2-night stay. The rooms and included breakfast were more than satisfactory, the breakfast staff, reception, etc. were pleasant, efficient and helpful. Thank you Best Western Plus Waterfront Hotel!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you so much for your review. We are so pleased you loved your stay and we love when guests point out some of our great team members. We will be sure to pass along your feedback to the team. We look forward to your next visit.
Regards,
Moe Razak
General Manager

"Nice hotel but booking needs to be better"

3

Tombow, Cambridge, Ontario
01/06/2018

We arrived at a little after 11:00 pm and were told our booking was for the following night. I had called to double check that everything was fine, but still had to deal with this mistake. Luckily a room was found for us, but imagine my surprise to find a bill the morning before we were to check out! This problem, too, was resolved quickly. We did not require maid service, but I did ask for shampoo and conditioner from the maid, but I only received shampoo, as she obviously did not understand English. Add to this elevators not working, and, a stay that would have been nice was stress filled. The rooms are quite nice and the staff are friendly and helpful (for the most part). I will give the hotel a second chance, as the views of the river are great and the breakfast is plentiful.

"Weekend Getaway"

5

Tony P, Burlington
31/05/2018

Really Nice Hotel. Our room on the Twentieth floor, was clean and spacious with every amenity, comfortable bed, and wall to wall views across the river to Detroit. Hotel staff were great, and Bar Staff excellent.
Breakfast, was a bit overwhelming. There was nothing you couldn't ask for. Really
First Class.
had great views over the river and

"Baseball Tourney"

4

Doug C, Hamilton, Canada
31/05/2018

The hotel was nicely situated - rooms are nice and fresh - hallways and carpeting fresh - staff nice including chambermaids - the only issue was the wait for the elevators (3) but only 1 was working at one point - the wait was the longest I have ever had in my life and I have been a few places . . .

"Dissapointed"

1

Nicola B, Hamilton, Ontario, Canada
31/05/2018

I was very disappointed with our stay for several reasons, when we checked in we had 2 rooms booked under the same name and were unable to even be on the same floor we were checked in by 2 different clerks one allowed us to pay cash the other would not. The rooms were nice, however the elevators were broken. There are 3 elevators for a 25 story hotel. One of them did not work at all and the another one had doors that would not open on certain floors. We waited for the elevator for over 20 minutes before one finally stopped on our floor and actually had room to fit 3 more people. On top of that, the parking pass did not work and we could not
get out of the garage, the problems with the elevators and the parking garage caused us to be late for our daughters university graduation. We have stayed with best western many times before and this is by far the worst experience. I can't say I would book this hotel again.

"Stunning Views"

4

LauraAndTodd, Renfrew, Canada
31/05/2018

great hotel. clean and bright. views of the river and Detroit stunning! Check in was quick and staff very helpful. Breakfast was good - lots of food and good food choices. The rooms were decorated very nicely and everything was very clean. HOWEVER, the elevators were a problem during my stay. The hotel was fully booked and they had 3 elevators that had one problem or another. At points in time people were left stranded on their floor. I was on the 19th floor so waited a long time for the 1 ( of 3) that was working to take me up or down.

"Beware of parking fee!!"

2

apple512018, Vancouver, Canada
24/05/2018

There was no mention on hotel website of a parking fee. At check-in I was told I would be charged $15.00 to park my car in the parking lot which was located on the next block. I don't like having this sort of thing sprung on me at check-in especially when there was no mention of it before hand. It's not the money that bothers me, it's the principle of the matter.

"Not as spacious as Pictures show"

3

snleisfamily, Milverton, Canada
22/05/2018

We booked this as a mini getaway on a long weekend. Had to pay for parking, no hot tub, and the rooms were terribly small for the price.
The neighborhood, is somewhat sketchy, and we found areas of the hotel not kept tidy.
Truly I think more staffing for long weekends is needed to keep up with the huge crowd they had.
Breakfast had lots of options but the kitchen staff could not keep up with the high volume of guests.

"Not Bad"

4

User
22/05/2018

Everything for the most was good, we thought that maybe the bartender was a little shady but everything else was very good, allowing us access to guest room to do what we please for the most part was nice. I do wish there was a hot tube/sauna it was talked about.

"Riverfront Hotel in Downtown Windsor with View of Detroit Skyline"

4

burr6013, Mississauga, Ontario, Canada
22/05/2018

Best Western Plus Waterfront Hotel (Best Western) is a 3-star hotel in downtown Windsor featuring a view of the Detroit River and the Detroit skyline. It is located on Riverside Drive West across from beautiful Dieppe Gardens. Rooms feature panoramic views (watch the big ships) and come with either a king or up to two queen beds. Beds are comfortable and feature hypoallergenic feather pillows. Notable room amenities include a desk, safe, clock radio, telephone, chair, air conditioner, television (42-inch), hair dryer, coffeemaker, refrigerator, iron, private bathroom, and free toiletries (Bath & Body Works). Adjoining rooms are available. Check-in (quick and easy) starts at 3:00 in the afternoon and includes a free cookie. Property amenities include an indoor pool (salt water), sauna, fitness centre, meeting rooms, ice machines, dry cleaning, business centre, bar/lounge, snack bar, and WiFi. Breakfast (waffles, French toast, eggs, bacon, sausage, potatoes, yogurt, bagels, porridge cereal, toast, fruit, etc.) is included with stay. Cribs are available upon request. Check-out is 11:00 in the morning. Best Western is a non-smoking hotel and pet friendly ($30 per pet per day). Paid parking is available behind the hotel for $15 a day (includes in and out privileges) in a third-party garage.

"Wedding"

1

User
21/05/2018

This is the second time I have stayed at the Waterfront for a family wedding. We had a great stay and loved the hospitality!! I have a large family and I hope this isn't the last time we are lucky to stay here for such a joyous occasion.

"Great value for your money"

5

User
14/05/2018

Amazing location, great view of the river, great staff and service. Rooms were very clean, internet was great. Breakfast was great every morning which is part of your hotel charge. Would definitely stay again.

"Great View Of the river"

5

Don T, Burlington, Canada
12/05/2018

Traveling on Business great hotel and location , wow what a view of the river and all activities on the waterfront . I always stay at this hotel in Windsor , a short walk to Casino and restaurants, a great breakfast included downstairs parking close .

"Overpriced for the experience"

2

User
07/05/2018

The king "suite" is not a King suite, it's more like a basic room that cost 3x the amount. The pullout couch had no bedding and we had to call down 3 times to get it.
Breakfast was ok, but 90% of the diners eating were asking for bacon on the Saturday and Sunday they still didn't have any. No bacon? Really?
The bathroom floor was dirty, the rooms are dark, but the view is nice. The front desk let MY guests pay partial of my bill (isn't that confidential info?)

"Never going back"

1

User
03/05/2018

I went with my kiddos to have a bit of fun because winter has been so long. Our stay was fun and comfortable, but don't dare talk to your neighbours...the housekeeping staff was all mixed up with thier facts and I was charged for smoking in my room! I did not smoke in my room but my neighbour did! Its ridiculous that they can just simply charge anyone they like without any evidence.

"Spoil the Parents Stay"

5

KevinMDuguay, Peterborough, Canada
30/04/2018

Overnight stay at the hotel which included Capital Theatre production - Dreamgirls (Windsor ACT organization)!!! Our stay was very comfortable, including panoramic views of the Detroit River - waterfront.
Hotel staff were very helpful. Breakfast service was appreciated!!

"Nice except elevators"

3

Warren L, Ottawa, Canada
29/04/2018

I stayed one night. Room is nicer and larger than you'd expect for a Best Western. Included breakfast is good. My room had nice view of Detroit skyline.
Only negative was elevators. They shook and could become a slow milk run. I feared they would stop and took stairs to go down.

"Easterns weekend ..."

3

User
22/04/2018

Staff friendly, room service was excellent - they need to improve on their breakfast - the eggs tasted powdery and dry and the muffins were oily. The elevators took too long to service even though there were 3 available.

"Amazing hotel!"

5

brizee06, Summerville, South Carolina
21/04/2018

We took our young toddlers here for a weekend and we were so impressed by the hospitality in the hotel! The rooms were clean and renovated. I never sleep well in hotels but I did sleep well here, the mattress is really comfortable! The staff was incredible, they went over and beyond to make sure we had everything we needed for us and for our children. The breakfast was great- lots of choices and everything was tasty. Loved the cookies at the Front Desk in the evening. The pool was really nice and the views were incredible. Thank you, Best Western!

"Amazing hotel with great views"

5

John A, Toronto
17/04/2018

The hotel was amazing. The views were of the Detroit side. The hotel was clean and the service was great. The breakfast was fresh and the staff was efficient. It was really well stocked and had lots of choice. A great place to stay!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful review! It is great to read that you enjoyed every aspect of your stay at our hotel. We look forward to welcoming you back soon!!!
Regards,
Moe Razak
General Manager

"Very nice"

4

User
14/04/2018

Great location, beautiful views from room. The room needs some updating but it is clean and very comfortable. Breakfast included is good, it includes the basics like eggs, toast, cereal, yogurt, etc... Friendly staff.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful review! It is great to read that you enjoyed our complimentary Hot Buffet Breakfast and we do have great team members working at the hotel.
Kind Regards,
Moe Razak
General Manager

"Windsor hotel is a gem"

5

hrmack2000, Brampton, Canada
11/04/2018

I styay in town a couple of night a year ... I sleep so well in the beds - they are so comfortable and then I get to have a FULL breakfast.
I stay at a number of different BW hotels... this one is my favorite!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for leaving us a review! We look forward to welcoming you back to our hotel the next time you are in our city.
We are very proud that you feel this is hotel is your favorite !!!
Kind Regards,
Moe Razak
General Manager

"Good Stay"

4

User
09/04/2018

Stayed the weekend at the best Western in Windsor for a basketball tournament. Overall we had a good stay, no major complaints. Good value for the money. I would recommend this hotel to others.
Wish the parking was closer to the actual hotel, but still wasn't too bad overall.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the lovely review and feedback.
I am glad to see you enjoyed your stay with us and we look forward to welcoming you back again in the future.
Regards,
Moe Razak
General Manager

"Fantastic view"

5

User
07/04/2018

Loved this hotel! The staff at the front desk were efficient and very pleasant.
The room was exactly as pictured and the panoramic view was spectacular!! If the room had been available for a second night I would have stayed longer.
There was a hockey tournament on when I stayed, so I didn't get to try the complimentary breakfast (chaotic with kids) but it certainly smelled good!
Parking, while not part of the hotel was easy to access and inexpensive compared to other hotels.
Will definitely be back!!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for such a lovely review of our hotel! We are glad to read that you had a wonderful stay with us, and we look forward to welcoming you back again in the future.
Kind Regards,
Moe Razak
General Manager

"Best View"

5

mariekeylove1, Chicago, Illinois
01/04/2018

Because it was our first time in Canada, we were upgraded for a more enjoyable experience. Staff was very friendly and always available. I would definitely return in the Summer as suggested for an even better experience there.

"gorgeous view of the river"

5

gbc, Toronto
29/03/2018

Best Western has taken over the former Hilton property, and updated, and upgraded the facility
the staff were gracious and very helpful
The room was large with a fabulous view of the Detroit River, and Detroit itself.
It was even more beautiful at night

"A comfortable nice place to stay"

4

jovet, Toronto, Canada
27/03/2018

This hotel has been renovated. Spacious lobby. Rooms updated. We got a room on the top 22nd floor facing the river and the US border, what an awesome view! Left the drapes open at night to appreciate the amazing lights and the riverside view. Room was clean, comfortable bed and pillows. Though space was a bit tight between the desk and the bed, the chair was already touching the edge of the bed, but it just worked fine for us, my husband didn't mind standing up to make room for me to pass behind him.
Hot buffet breakfast was included with a variety of options. Though their sausage and bacon tasted different, had an aftertaste. There were fruits but apples were turning soft, must have been there for a while now. Servers were efficient and quick to clear tables and replenish food.
There was only one functioning elevator (of the three), that busy Monday morning, so it took a while before we could get down.
Parking was free for guests at the parkade behind the hotel. The one thing I would suggest is for better signage at the hotel front. They have an existing one but was blocked by all the taxis parked upfront, so we easily missed the hotel. Their logo was on the top floor and could be visible from afar and not when you're in front of the hotel. But overall, we've chosen this hotel as our 'home' whenever we're in town for business.

"FANTASTIC"

5

Kerry P, Niagara Falls, Canada
26/03/2018

Our stay at this hotel was perfect from start to finish and we will definitely be returning. The entire staff was friendly, efficient and welcoming. The king suite was large and clean and comfortable with amazing views and a very comfortable bed. We walked easily to the casino and downtown. The biggest positive was the wonderful staff who listened to any request and made their guests feel important. A very busy hotel but still maintained a personal touch as they dealt with lots of people including couples, families, business meetings and sports teams. I look forward to returning.

"Clean, friendly, convenient"

5

dianajws, Dundas, Canada
25/03/2018

Nice rooms, very convenient and friendly staff. Rooms were clean and the chambermaid was pleasant, helpful and accommodating.
Had a view of the river and Detroit.
The pool was nice, work out room.
Very good breakfast!

"Swim meet"

4

User
23/03/2018

Great location.. Love the proximity to the Windsor International Training Aquatic Centre and all of the local restaurants. Staff are courteous and friendly. Nice clean room with all amenities. Nice view as well

"A worthwhile visit..."

4

vnmiii, Mississauga, Canada
19/03/2018

The hotel property is located conveniently at the edge of the beautiful riverfront in downtown Windsor, Ontario Canada. The Best Western Plus Waterfront Hotel puts you within steps of the neighborhood's diverse cuisine, vibrant nightlife and scenic, waterfront parks including the Adventure Bay Family Waterpark and the Caesars Windsor Casino. The accommodations offered a great view of the water and the downtown Detroit skyline as well as a pod coffee and tea maker, a mini-refrigerator, a fitness centre, a business centre and a large saltwater pool. Check-in was fairly quick, the staff was very pleasant and the facilities itself was fairly maintained. A hot breakfast buffet was included in my stay and it included a fair amount of choices. Parking was an added cost of C$15 and was located in a parking garage behind the hotel property across the street which was inconvenient especially after dark. Overall the hotel will offer a welcoming retreat for people visiting the city as it will meet both the executives' and urban explorers' needs.

"Nice overnight stay"

4

User
19/03/2018

Very comfortable beds, clean, quiet rooms. Staff was friendly and helpful. My kids enjoyed the pool and husband enjoyed the fitness room. Breakfast could use a few more options, but was good otherwise. Overall great experience. We will be returning in the future.

"The best view that you can get from a room in Windsor (Panoramic View Rooms)"

4

HasanTQ, Mississauga, Canada
15/03/2018

Best western has been my go to choice for Windsor. I have also stayed at Caesar, Holiday Inn and Holiday Inn Express. Best western is the best option if you want a great view from the room. The furniture and fixtures are not up to date however, the rooms are relatively large and roomy. The amenities are good, the pool is of a nice size and toiletries are wonderful too.

"Super clean hotel with amazing staff."

5

User
14/03/2018

I stay here on average once a month for business. All the rooms face the river and Detroit and gives one of the greatest views ever at night. Walking distance to the casino, restaurants and the riverside park. The rooms are clean and the staff is amazing. The bar is nice at night and the bartenders are always very easy to talk to.

"March Break Stay"

5

ktam68, Markham, Canada
14/03/2018

Great stay, nice view of the Detroit river and the city. The family enjoyed the free breakfast buffet. Nice Decor - great layout. comfortable bed. We would recommend to all and would choose this hotel when visiting Windsor again.

"Great Place for Business or Relaxation"

4

David L, Burlington, Canada
12/03/2018

I'm pretty much a regular here, on a weekly basis.
The staff is helpful and always trying to make my stay better.
The rooms are quite good, but basically a high line of business class. Beds are comfortable and the rooms tastefully decorated. Flat screens and functional a/c units (and ones that don't buzz or whine annoyingly) help show the level of maintenance done here.
There can be some minor quirks, like long waits for hot water, and sometimes anaemic water flow, this depends on the floor or room.
In terms of what's best value, if you are a BW card member, ask for a queen or king panorama room, maybe 15th floor or higher. The night time view is actually pretty cool, looking over the river and Detroit skyline. It would probably cost you an arm and a leg, but if you stay during fireworks night, the panorama rooms would probably feel like a IMAX theatre seat...
Ok, good spot, good folks and decent place. Can't ask for more at some random hotel. Go for it.

"Great stay at the waterfront"

5

Kozm, Toronto
12/03/2018

Stayed there with a minor hockey team for 1 night. Speedy check-in, nice size room with a partial view of the Detroit skyline across the river, nice breakfast with large seating area, good-sized pool - nothing bad to say about this place, really. Recommend for those staying in downtown Windsor.

"Another great stay"

5

Catherine S, Mississauga, Canada
08/03/2018

The staff at this hotel go beyond excellence stay. From the front desk to the housekeeper and the bartender every staff member this hotel was friendly kind and helpful. Anytime I come back to Windsor this will be the only hotel I will stay at

"Great location , and awesome View Of Detroit and the Ambassador Bridge"

4

rubberducklover, Kelowna, Canada
05/03/2018

We stayed at this hotel for 3 nights last October. (Sorry just got around to writing this review now ) :/
The first room that we were given, did not have a very good view, and one could hear the ice machine, and elevators from it. There was no problem changing rooms. The second room had a nicer view, which included the Ambassador bridge. But we still had the hum of the ice machine ? in our room all day and night. It may have just been the floor we were on, not sure.
The beds were quite comfy. It had a nice size TV , a bar fridge, and a safe to keep ones valuables in.
There were a couple of wedding celebrations going on when we were there, so it was quite busy for the breakfast that was included with our room. This made the elevators quite slow at times, so it was better and faster for us to take the stairs.
The breakfast was quite good, with a great combination of food items, not your average fast, cheap hotel breakfast. Pancakes, real bacon, eggs, bagels, toast, hash browns, cereal, fruit , yogurt , coffee , tea, and juice. The staff kept the food well stocked for the amount of guests that were coming into eat.
The hotel is located right across from the beach, which was nice to take a stroll down. There is a local Art Museum close by, and many nice art sculptures to view along the beach. Its in good proximity to downtown where there are a variety of restaurants to eat at. Including my favorite " The Donair House " Quite casual, but has really good donair's.
All in all we had a nice stay at this hotel, and would stay there again, just on a higher floor to avoid the sound of the ice machine.

"Was not the best stay, starting to get run down"

3

bjchmummy, Toronto, Canada
05/03/2018

We stayed there for the Ofsaa swimming meet. Very busy location as it is right beside the pool which is why we stay there. The rooms are getting dated, there were holes in the walls all over the room and bathroom, we were kind of creeped out about it. The elevators are old and slow, but that could have been due to the number of teenagers staying at this hotel. I wasn't too happy with checkout as they charged my credit card twice, but I had that changed. The breakfast is awesome except we were harassed by the staff for our "coupons". We didn't have any as we were part of the Ofsaa group. The staff needs to get better training. The hotel was very quiet which was awesome, it must have been because of the swimmers staying there who had to get up early, so that was a big plus! Pretty view of the river

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for leaving us a review. Although we are happy that our team offered great service, it is disappointing to read that we did not meet your overall expectations pertaining to your room. We are in the process of upgrading all our elevators and they should be complete with a couple of months. I have shared your feedback in regards to our breakfast staff with our F&B manager to ensure this doesn't happen again and thank you for bringing all your issues to my attention. Reviews like yours only help us improve and please do accept my apology. We hope you would give us another chance and visit us again soon!
Regards,
Moe Razak
General Manager

"Travelling for work has never been more comfortable! "

5

TheChefsWifey, Woodstock, Canada
05/03/2018

I have said it before, and I'll say it again, this hotel is a hidden gem in Windsor! There really isn't any need to stay anywhere else. You get all of the amenities of the “casino hotel” which is conveniently down the street for half the cost! The renovations that they've done to the hotel is spot on. Plus, you get breakfast!! The staff is courteous and attentive, the beds are cozy, rooms are spacious and the views from the junior king bed suite across the river are so special. Travelling for work has never been so comfortable.
It's also nice to have a small gym on site with new equipment - when I was there, it was like having my own little private gym as nobody else was there using it.
I stay here almost once a month for work, having previously stayed at the “casino hotel” and I have to say, I won't go back to “the other guys”.
It really is the “Best of the Best Western's”!!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave such a wonderful review. We are happy to read that you enjoyed your stay with us and want to thank you for being a loyal guest. We hope to have the pleasure of welcoming you back soon and once again we do appreciate your feedback.
Kind Regards,
Moe Razak
General Manager

"Beautiful spot"

4

MrDofJD, London, Canada
23/02/2018

My wife and I stayed here Feb. 15 and 16.Check-in was smooth, got a parking pass but didn't know there was a cost for it, $15/day. Parking directly behind hotel, come back in through the back door. Room was clean and there was a great view of the Detroit skyline. Only problem I had with the room was trying to adjust the water temp on the basin faucet, not much pressure either. Shower was fine though.
Had a drink in the lounge bar, Audrey is top notch
Breakfast had a lot to offer, the manager even got us a coffee, enjoyed her very much.
Three blocks to casino, restaurants close by.
Would like to go back in summer when everything is green and the flowers are out.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear MrDofJD, I wanted to take a moment to thank you for reviewing the Best Western Plus Waterfront Hotel. We are happy to read that you enjoyed your stay with us and found our location ideal to all there is to see and do! We do have great team members working at the hotel and we look forward to welcoming you back soon!
Kind Regards,
Moe Razak
General Manager

"Beautiful hotel but scary incidents in back parking lot"

3

User
19/02/2018

The one issue with this location is the amount of pan handlers in the parking lot. Including the fact that they were coming in through the back door and pan handling customers of the hotel. The staff was aware since we had a severe issue prior to checking in, but it didn't stop the pan handlers from still bothering people for money.

"Little Vacation"

5

MzTina608, Prince Georges County, MD
19/02/2018

Beautiful hotel, beautiful view from the 19th floor. Staff was great, very helpful with places to visit and eat. Breakfast was good. If you are staying more than 1 night, you have to ask the front desk for another breakfast voucher, they will no worries. They also have a bar, which is a great touch for the evening. Casino a few blocks away as well. Several places to eat near by. The only thing, if you are driving, they charge a $15 per night at the garage behind the building. But the garage seems to charge $8. If the hotel is going to charge $15, at least 1 night should be free. In all, I enjoyed my stay.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your great review.
I am glad you enjoyed your stay with us and we do have great staff working at the hotel.
We are located in the heart of downtown Windsor and within minutes to most attractions.
The hotel does charge for parking and the lot that we use charges $22.00 for overnight parking without In & Out privileges.
We look forward to welcoming you back soon and once again thank you for the review.
Kind Regards,
Moe Razak
General Manager

"Always great staff."

5

L3634QPronm, Canton, Michigan
12/02/2018

Rooms are nice and clean with a great view of the river Detroit skyline. Would highly recommend this place. Have stayed here a few times and never disappointed. Will be back for the fireworks in June.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I am glad to see your a regular guest and that we are doing things right.
I do appreciate your review and I look forward to meeting with you during your Fireworks stay with us.
Regards,
Moe Razak
General Manager

"So thankful"

5

danag183, Chatham, Canada
10/02/2018

Stay was amazing in my time of need as my husband was in the hospital I would love to bring my husband back to the hotel for a pleasure visit.
Room was clean, panoramic view of Detroit city it was amazing

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i hope your husband is feeling better.
For your next booking please reach out to me directly and We look forward to welcoming you back.
Regards.
Moe Razak
General Manager

"Last night of a long trip"

5

Linda F, Alliston
06/02/2018

This hotel was lovely, the views from our window amazing..and although it was very, very busy ..our room was quite quiet...I would indeed stay there again. I t was a short walk to the casino. Across the street was a waterfront park and gardens

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review linda F and i am glad to see you enjoyed your stay with us.
We do have the best view of the review and the Detroit Skyline.
We are within walking distance to most all the downtown attractions and we look forward to welcoming to our hotel soon!
Regards,
Moe Razak
General Manager

"Clean, and great location"

3

ScottfromCAN, London, Canada
06/02/2018

Visited here for a show with friends at Ceasars Palace. The hotel room was clean and comfortable. View great, location perfect.
Three stars would be that they gave us the riot act during check-in which I felt was unnecessary given we were older young adults and were not going to do any damage, etc. I guess they must have issues with adolescents.
In addition to that, I didn't love the parking situation or the fact that some hotels give free parking and they charge for it, even with the premium of the BWP name.
Overall, I would stay again for the location as it was great proximity to the casino.

"Exceeded my expectations"

5

silverbrook, London, Canada
04/02/2018

The hotel I normally stay at in Windsor was sold out, so I decided to give this one a try and was very pleasantly surprised. To check in you can either pull up out front of the hotel, or use the lot directly behind. The front desk clerk was very pleasant and friendly and quickly checked me in. My room was clean and comfortable with a fabulous view of the Detroit skyline. There was a coffee maker and a mini-fridge in the room as well as a flat screen TV, a desk and a comfy chair by the window. The toiletries in the bathroom are similar to Bath and Body products. The pool is warm and a good size and the gym equipment faces the river and is just off to the end of the pool area. In the evenings, I noticed that they have bar service in the dining area just off the lobby. Buffet breakfast seating is in the same area and was your typical hotel buffet breakfast - waffle maker, eggs, bacon or sausage, home fries, pastries, oatmeal, muffins, cereal, etc. Breakfast staff are also attentive and friendly. The only downfall of this hotel is the lack of onsite parking. You have to park in the parking garage behind the hotel across the street for a charge, but you do get in and out privileges. There is a back entrance to the hotel when entering from the lot side so you do not have to walk all the way around. Valet service would be a great addition.

"Amazing view"

5

Peter C, Brampton, Canada
03/02/2018

The room was perfect, clean modern decor and breath taking view. I will definitely be staying at this location again, service was great. The view of Detroit city was breathtaking. The only down fault is if your driving a service vehicle you have to park a couple of blocks away but worth it.

"Excellent hotel"

4

garent, Fort Frances, Canada
01/02/2018

The hotel has beautiful views from the rooms. The rooms were nicely upgraded and comfortable. The breakfast was also very good for a continental breakfast. I have nothing bad to say about this hotel directly. The only problem was there is no stores to pick up things close by and the restaurants are limited in the area, so I would recommend renting a car. I would give this a 4.5 if I could as it was a very nice hotel.

"Refreshing"

5

User
25/01/2018

Front desk staff very efficient. Room was clean and very comfortable with great views of Detroit. Close to restaurants and casino. The included breakfast is well stocked from scrambled eggs, omelettes, bacon, ham, sausages with many pastries and even a make your own waffle station. The breakfast staff were very pleasant and efficient. Pool area is nice and clean. The lobby bar was nice for a night cap.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review Robert and i am glad to see you enjoyed your stay with us.
We do have a great complimentary Hot Buffet Breakfast and we are in walking distance to most attractions/restaurants in downtown Windsor. All our guestrooms offer a view of the water and Detroit Skyline. We hope you would come and visit us again soon!
Regards,
Moe Razak
General Manager

"Cheap and clean"

3

Wayne W, Alpharetta
21/01/2018

The place was clean and cheap enough for one night, not the Ritz but that's not what I was looking for anyways. Appeared like a lot of people working in the area stayed there. I felt safe enough as I was by myself.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review and i am glad to see you enjoyed your stay.
We are a corporate hotel and do attract a lot of business travelers.
Next time your in downtown please do come visit us!
Regards,
Moe Razak
General Manager

"We were in town last week for my dad's funeral. It was a wonderful place that lifted our spirits."

4

kellyjj2014, Georgetown, Canada
21/01/2018

We were in Room 1307, which had a wonderful view of the river, Dieppe Park, and Riverside Drive East. The breakfasts included were a real treat: we left each day with a full stomach and no worries about having to grab any other foods. The ladies who work the eating area were warm and welcoming, even at 6:30 am when my eyes were barely open....My wife used the weight room and the swimming pool. Both areas were immaculately clean, and again had a huge window looking out on Detroit. Our room was impeccable both for comfort and cleanliness.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Please do accept our condolences and I am glad we were able to assist you.
We do have great team members that work at the hotel and they are always ready to go above & beyond.
We do have the best view in town of the river and the Detroit Skyline.
We hope you would come again next time!
Regards,
Moe Razak
General Manager

"Home away from home...."

5

Chris C, Stoney Creek, Canada
20/01/2018

As always, an awesome place to stay, friendly staff at front desk, clean room.
Everyone we come to Windsor, this is where we stay... close to everything including the casino, waterfront, restaurants and bars.
Love this place !!!
Recommend the corner room with an awesome view.

"amazing views"

4

djdexchange, Amherstburg, Canada
09/01/2018

the suites are a pleasure the view of detroit is worth the price of the room. i have no idea what the other rooms are like . parking is a bit of a problem, but i would come back here anytime. i have no idea about the other amenities.

"Amazing View"

5

Sam L, Windsor, Canada
08/01/2018

I rented the king suite with the panoramic view of the city line. It was absolutely breathtaking at sunset and sunrise! The bathroom was also beautiful and the bed was super comfy, as were the pillows! LOVED this hotel, especially because of the price!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Sam for the great review and I am glad to see you enjoyed your stay with us. All our rooms offer a view of the water/Detroit Skyline and you are correct the view is breathtaking. We look forward to welcoming you back soon and once again we do appreciate your review.
Regards,
Moe Razak
General Manager

"Excellent Stay"

5

User
08/01/2018

Hotel was nice breakfast and breakfast attendants were wonderful. Pool was nice comfortable sitting area, Internet never experiences such good internet connection at a hotel stay! Will definitely recommend and come back!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Jacquie, Thank you for the amazing review and its greatly appreciated. We do offer a great hot buffet breakfast at the hotel and our team members always do their best to exceed our guests expectations. We look forward to having you stay with us again soon!
Regards,
Moe Razak
General Manager

"Love the View!"

4

kellysT5623VR, WINDSOR, Canada
08/01/2018

Had the partial river view and really enjoyed that. The panoramic rooms must be amazing! The pool area is very nice and the fitness room has a view of the river. The breakfast was much more than I expected. Overall, a great place to stay in Windsor.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and you are correct all our guestrooms offer a view of the water/Detroit Skyline. I am glad to see you that you enjoyed the pool and fitness center. Our complimentary hot buffet breakfast is one of the best in the industry and once again thank you for your feedback.
Regards,
Moe Razak
General Manager

"Best value and service"

5

User
04/01/2018

Nothing bad to say about this hotel. Was upgraded for free without asking, breakfast was terrific, bed comfortable. Shower worked well. Only negative, they charged $15 for parking and it was in a open garage across the street.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you sharing your feedback with us and we do appreciate the review. Our newly upgraded guestrooms offer all amenities travelers require and our complimentary Hot Buffet Breakfast is above the standards set by the industry. As you know we are a downtown hotel and as all other hotels in the area we do charge for parking. We look forward to welcoming you back soon!
Regards,
Moe Razak
General Manager

"Great view of downtown Detroit!"

5

charleshW5111NF, Louisville, Kentucky
03/01/2018

The hotel was great! It had great views of downtown Detroit. It was close to a number of great restaurants. The free breakfast was satisfactory. The staff was great! The only inconvenience was the location of the parking lot.

"Great place to stay and close to the boarder! Breakfast buffet was amazing and there was tons of options !"

5

lisef2018, Simcoe, Canada
01/01/2018

Great place to stay and close to the boarder ! Breakfast was great and view of the river from the top floor was pretty cool! The Keg is a quick walk away ! Overall great convenient place to stay :) !!!!

"Great hotel"

5

davidaI898HV, London, Canada
01/01/2018

Amazing hotel great staff, really helpful great location. View was to die for. Casino really close easy walk to it. Easy access to parking. Breakfast as good. What I liked the most was feeling safe in the property.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are thrilled that you enjoyed your stay with us and our location. We hope you would visit us again soon!
Kind Regards,
Moe Razak
General Manager

"Close to everything! Very accomodating! "

5

User
31/12/2017

Stayed here during a music festival. Awesome views of Detroit. Staff very helpful and polite. Hotel is clean and easily accessible. Stay included breakfast, lots of items to choose from and this hotel has the best Belgian waffle maker! The bus station is right across allowing easy access to Windsor-Detroit shuttle bus. Many food places around, close to Casino and generally felt safe around the area late at night. Will stay here again in the future.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and appreciate what you had to tell us. I'm so pleased that you enjoyed our location and hotel amenties. I hope that you will join us again soon. We look forward to seeing you.
Regards,
Moe Razak
General manager

"accommodating"

5

923timothyk, windsor, Canada
28/12/2017

The staff was very accommodating. I called the toll free number and expressly requested a room that was non smoking and also where no pets were allowed. At check in the girl informed me ALL rooms were pet friendly! I was livid to say the least. If I wanted to sleep in a dogs bed I would have went to a friends who had a dog and slept in its bed.. The desk girl was very helpful and after searching room history. assured me no pets had slept in the room bed for at least a month. I stayed because of her kindness and professionalism, also it was a cold and snowy night. Also was informed at check-in of a 15$ parking fee. Again I was not pleased about this lack of information offered me on the phone but the desk girl cleared it up. It is doubtful I would stay here again because of the absence of non pet rooms.

"Best view ever!!!"

5

Kim J, Columbus, Ohio
28/12/2017

I would recommend the riverfront view to anyone who loves an excellent view The hotel was more than I thought it would be. Peaceful relaxing stay. Would recommend and will be staying here again in the near future.

"One of the Best Westerns"

5

kevincW4167YP, Oneida, New York
27/12/2017

This is one of the Best Westerns that we've visited, with wonderful views of the river and the city of Detroit beyond. Our king bed room was large and well appointed. Breakfast is good: fresh fruit, eggs, juice and a variety of baked goods.
WiFi was serviceable for email and browsing. No on-site parking.
The hotel direct guests arrivig by automobile to the parking garage on the next street, and adds $15 to your room bill for in/out self-parking. If you were to pay the garage directly, you'd pay $8/day.

"Pet friendly and well kept"

4

Samantha C, Markham, Canada
27/12/2017

We brought our dog to Windsor for the holidays and our folks have cats so we were fortunate to find a nice hotel with a positive pet policy. Staff was friendly and responsive, rooms were clean and the breakfast is well done for a complimentary option. We'll stay here again.

"Excellent Location"

4

bmm62, Toronto, Canada
27/12/2017

We loved our suite that overlooked the Detroit River. The river view at night was especially beautiful. The free breakfast was very good and no shortage of food. The staff were friendly and courteous. The building and the rooms have all been upgraded and look very modern. I thought the price of the room was high considering the time of the year.

"OK hotel, poor parking"

3

JupeE, Amherstburg, Canada
21/12/2017

The hotel itself was average, no complaints. The only real issue I had was the parking. I couldn't find information on where to park before my arrival. There is a parking garage that you have to pay $15/day to park at. My husband and I met there so had to pay for both vehicles

"Excellent area hotel"

5

User
18/12/2017

This hotel is an excellent place to stay in this area. It is a clean, non-smoking hotel which is well appointed. The staff is of very high quality. If attending a concert or event at the Colosseum, this is a great stay as an alternative to the very busy and noisy casino hotel. And the rooms do NOT smell like someone smoked in them. By the way, the beds and pillows are the best.

"A NIght in Windsor"

5

78bradlym, Toledo, United States
18/12/2017

My partner and I got a weekend away to see the new Star Wars film. This hotel was recommended by several of my colleagues that live in Windsor; they've had friends and family from out of town stay there. Little did I know that their recommendation would lead us to having a great rest, fabulous experiences in another country just across the Detroit River, and the opportunity to feel safe, valued, and cared for at a hotel, least of all a chain one. I will highly recommend this location as well as suggest it to friends looking for a close, fun, and affordable getaway, and I'll be back!

"Great place to stay home away from home !"

5

891idas, Montreal, Canada
16/12/2017

All around comfortable !
Home away from home
Executive rooms a must
Renovated and cozy compared to lower level rooms
Nice location
Great staff
Always stay there as it's easy to check in and out fast as well!

"Great Views!"

5

Y9507MRjennifers, Windsor, Canada
14/12/2017

Good location near waterfront that lent to beautiful views! Parking is behind hotel, so have to go outside. Also, elevators are dated, so they shake a little. Staff and rooms were great! Hotel is walking distance to Casino in good weather.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and we do appropriate your review.
You are correct we do have amazing view of the water and Detroit skyline.
We are getting our elevator updated and thank you for helping us improve.
Once again thank you for the feedback and we hope to see you soon!!!
Moe Razak
General Manager

"Best property by far"

5

csw1232014, Toronto, Canada
09/12/2017

loved the view and easy access to the tunnel to detroit. Clean and the beds were comfortable breakfast buffet was awesome and so were the staff Great location to Detroit and very quiet on the waterfront

"Great room and view"

5

User
09/12/2017

The staff upgraded my room because it wasn't ready when I checked in. I had a gorgeous view of the city of Detroit from the 12th floor of this upgraded room at the Best Western Plus in Windsor. It was great!

"Hotel stay"

4

ashokv562, Mississauga, Canada
08/12/2017

The staff was extremely courteous and the rooms were clean and comfortable. Parking was across the street and the parking structure was not clean and did not feel comfortable being there during the night time.

"A surprisingly superb value"

5

davidcM1497SZ, Acton, Canada
08/12/2017

A nice, clean hotel, excellent view of Detroit. Large room, comfortable bed, very nice and friendly staff. Breakfast included was far superior to other hotels. It had a great selection and tasty food, and the wait staff were very friendly and helpful. Price was good. Very impressive!

"BW Name, Same Great Hotel"

5

Vegas2007, Toronto,Ontario
07/12/2017

I last stayed here when it was just called The Waterfront Hotel after the Hilton branding left. It was in the middle of a big renovation at that time back in 2014. Three years later and the place is great. The staff are friendly, the rooms were great. We had two rooms and all rooms look out to the Detroit River. The beds were so comfortable, a mini fridge, big bathroom. Very clean rooms and hallways. The breakfast buffet was fine, it served the purpose. The staff there were great. The only downfall here would be the slow elevators that is about it. Caesars Windsor is a 5 minute walk down the street and the Bus Terminal is a 2 minute walk out the back of the hotel so you can grab the Tunnel Bus to take across to Detroit. The Keg is literally a block away, so if you want to have a nice steak dinner and drinks there ya go. I will definitely stay here again when I am back to Windsor.

"Windsor Best Western Pet-Friendly River Front Hotel"

5

Barb P, Thedford, Canada
07/12/2017

We loved staying at this hotel! We had a deluxe panoramic river view and the hotel is pet friendly which is fantastic! We enjoyed being close to the casino and downtown. Excellent hot breakfast buffet! Great walkways & park along the river-ideal for dog owners! We will be back.

"great spot"

4

DonMcW66, Stratford, Canada
07/12/2017

this hotel has a great location downtown every room seems to have a view of the river. just steps to the casino, lots of places to eat near by and every style you can think of. large open lobby, easy parking behind the hotel in a garage. perfectly located to both the bridge and tunnel to Detroit.

"Windsor Best Western Waterfront Hotel"

5

Patricia N, Toronto, Canada
05/12/2017

Great stay. The view was amazing. Everyone was excellent. Loved the reception and lobby area. Bed was very comfortable and room decor beautiful. Easy to get to from any area of Windsor.. staff so pleasant

"Hockey Tournament Hotel"

4

kristinek199, Markham, Canada
04/12/2017

Overall this is a great spot to stay, within walking distance to a awesome Water Park. Plan out your Lunch & dinner as there are NO options due to the Location. Especially with young children.We would stay again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and i am glad you enjoyed your stay with us.
We are within walking distance to many restaurants and you are correct we are located right beside the Water park. I do appreciate your feedback and we look forward to welcoming you back soon.
Moe Razak
General Manager

"BW Windsor riverside"

4

deanmO2280OC, Dundas, Canada
29/11/2017

Great place to stay for business clean rooms friendly helpful staff, hotel going through renovations but no issues with the property will be staying there for future business trips. The lobby bar is closed or at least that's what it appeared? No hours of service so somewhat confusing would prefer to have had the option to stay in at night after a busy day Close to downtown core and casino, waling distance to everywhere.

"Best Westen Plus - Windsor Ontario"

5

tilakw, sudbury, Canada
28/11/2017

we had a pleasant memory of this hotel, the hotel's quality and care are excellent, rooms are neat and clean. other areas such elevators, corridors also has a excellent finish and attractive. we enjoyed the river side view, Its a unique feeling when in the morning and afternoon seen from the window. Hot breakfast is excellent staff is friendly. , haven't seen such continental breakfast in other hotels. friendly staff and other facilities such bar .. gym excellent and especially hot water pool.

"Good hotel for business or pleasure"

5

markcT3578CL, Windsor, Canada
27/11/2017

I was very pleased with this hotel. Good amenities, nice pool and fitness centre, great complimentary breakfast, nice rooms, everything was clean. Parking was in an external garage, and was an extra fee. That was the only bugger. Everything else was very good.

"Best Western"

5

39natalijab, Mississauga, Canada
27/11/2017

Magnificent view of Detroit River and glance on USA. Comfty beds. Reception area spacious nicely decorated, very friendly staff there. Bar calls some good evening drink. I enjoyed great excellent wafels (selfmade!!) at the breakfast!! Easy to arrive with car. Wi-fi worked as light.

"First Class Hotel"

5

antonyt50, Ottawa, Canada
27/11/2017

I stay here for business every time I am in Windsor. The staff are excellent, veery friendly and knowledgable. The location is great, a short walk to all the downtown restaurants and the breakfast very good.

"Very pleasant stay"

5

raffaeleo161, Huntsville, Canada
23/11/2017

spent two nights at the Hotel and found the stay exceptionally pleasant and would highly recommend this venue. I found all facets of our visit particularly satisfying. From staff to amenities i would rate A!.

"Hotel not bad parking not great"

4

E4243ZPshannonb, Mount Brydges, Canada
23/11/2017

The hotel itself is not bad but the parking situation is not great - you have to park across the street and haul your luggage to and from the parking garage which is not convenient and you get the privilege of paying $15 for this.

"Great hotel and wonderful staff"

5

nancytT1000WG, Harrow, Canada
21/11/2017

The rooms are beautiful and the staff very friendly. I got a riverview room and the view was wonderful. Would definitely stay here again. The breakfast included is delicious. Waffles, eggs, sausage. Everything you could think of.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the wonderful review and your kind words. I do appreciate you taking the time to highlight your stay at the Best Western Plus Waterfront Hotel. We do have great team members and one of the best complimentary hot buffet breakfast any hotel can offer. We look forward to welcoming you back soon!
Kind Regards,
Moe Razak
General Manager

"Decent hotel for a short stay"

4

CharlesYYZ, Toronto, Canada
20/11/2017

We were in Windsor to attend an event at the Casino. It was great located, easy access and we had a water front view from our room, just like the photos featured on the booking sites.
The room was very big for one queen size bed, very clean and quiet.
The decor was newly done, the washroom was a bit dated, but it is fine.
Also the included breakfast was quick and decent food / coffee.
The only I didn't like is the parking is not attached to the hotel building and difficult to find a parking at weekend nights, but not a deal breaker

"Excellent Hotel"

5

G1749HJmicheleg, Oregon, United States
20/11/2017

We attended a Commodore Ball & stayed at your hotel for the 1st time. From the moment we arrived we had an wonderful experience, greeted with a smile, helpful staff, comfortable beds, clean room, clean hotel, amazing food... overall we were very satisfied and would return in the future!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the excellent review and we do appropriate you sharing your experience.
I am glad to see you had a wonderful stay with us and we hope to see you soon in the near future.
Kind Regards,
Moe Razak

"Great Place to Stay When Attending a Concert"

4

jillcI7906OX, Simcoe, Canada
14/11/2017

Overall wonderful experience - great location. The $18 extra for the panoramic view is worth it. The breakfast was wonderful but you had to be fast to get the bacon!!! Will definitely come back again when we take in the next concert at the Coliseum.

"Awesome room-best view"

5

User
13/11/2017

I really enjoyed my stay at the best Western waterfront hotel. The view of Detroit was amazing. And the hotel is beautiful. I would come back and next time I would use the fitness facilities. A nice pool and nice gym to relax

"Excellent Choice (Downtown Windsor)"

5

Johnking96, Vaughan, Canada
13/11/2017

Stay here a few years ago and was under renovations. Excellent service and renovations were top notch. Close to everything downtown and to tunnel crossing to head over to Detroit (which we did). Will definitely stay here again!

"Windsor Trip"

5

davebT1047RP, Spring Hill, United States
08/11/2017

Very nice hotel and great staff, plenty to see and do in the area, very nice lounge in lobby with a great breakfast, parking is across the street behind the hotel so you should factor that in the cost of your stay, pretty good value, it would be great if the hotel had a restaurant tied into the lounge so you wouldn't need to leave the hotel for a lite meal in the evenings, but plenty of local eateries if required.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and its greatly appreciated.
We do have plans to add an evening menu in the near future and you are correct we are located within walking distance to many restaurants downtown Windsor, ON.
We look forward to welcoming you back in the near future and thank you.
Moe Razak
General Manager

"A huge change"

3

Colleen B, Caledonia, Canada
07/11/2017

This hotel was at the top of my list for favorite places to stay in Windsor. I have stayed here multiple times and have always enjoyed the service, atmosphere and amenities. Unfortunately, my most recent visit will leave me undecided on my return. Clearly, some upgrades need to happen. The elevators need service. Long waits....I'm not impatient - just timely and plan for business appointments. 14 minutes??? No elevator - called 0 and the engineer came up to offer the service elevator. If you need anything at the front desk - plan on an extra 10 minutes. Systems need to be upgraded! Don't get locked out of your room - ugh..not easy at the front desk if you didn't change your address before coming to the hotel.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Colleen for the review and helping us improve.
We are getting all the elevators upgraded and we are just waiting for the supplier to install. We hope you would give us another chance and we look forward to welcoming you back in the near future.
Kind Regards,
Moe Razak
General Manager

"Newly Renovated - Great for business!! "

5

TheChefsWifey, Woodstock, Canada
06/11/2017

If you travel for business like I do, look no further than staying at this hotel! Located right on the Waterfront you can enjoy views of the Detroit river and the night skyline of Detroit. In walking distance of some great restaurants and right down the street from the casino, this well-priced hotel has everything you need right at your fingertips. The hotel is clean and rooms have been recently updated. The staff is courteous and kind and parking is easily accessible. There is a great little business centre for last minute printing and emailing if your computer crashes like mine did! I'm always very impressed with this hotel every time I stay.

"What a view !!!"

4

blacksmithbob, Hamilton
06/11/2017

Panoramic view of the Detroit skyline was gorgeous. King bed was extremely comfortable and the wi-fi was easily accessible. Breakfast was somewhat hectic, but still enjoyable. Checking in and out was a breeze.

"Great Location"

5

froglady397, Plymouth, Michigan
06/11/2017

Came for concert at Casino and this was great location for walking to it as well as several bars and restaurants. The riverfront view was beautiful. Our room was clean, quiet and very comfortable. All the staff were friendly and accomodating. The full breakfast buffet was added bonus. It all made for a wonderful experience and will be back in the future.

"Great Location overlooking the Downtown Skyline of Detroit"

4

reteppaf2016, Ottawa, Canada
02/11/2017

I drove down to visit friends in Essex, I stayed at the Waterfront Hotel for the location and it has a nice pool, very close to the Caesars Windsor Casino, 3 block walk.. Everything was great, rooms are very nice, my room had a partial view of the Detroit river on the 11th floor.. Breakfast Buffett is very good., scrambled eggs, sausages, toast and bagels, waffles.. juices and coffee, included in your room rate. The Pool and Fitness facility on the 2nd lever has a nice view of the Detroit Skyline.. the Pool is more of a wading Pool at only 3 1/2 ft deep.. was refreshing after driving over to Dearborn, Michigan.. my only complaint was that the Parking garage which is a separate public parking building behind the Hotel.. the nightly rate is $15 per night, this charge should be included in the room rate.. The Wifi in the room is free and worked without problems.. The Windsor Casino just nearby is large Vegas style Casino, had a good band playing at the huge Stand up Bar when you enter.. lots of machines and table games.. I won $500 so overall a good night playing Blackjack.

"Clean, safe and quiet"

4

Q6323PClisah, London, Canada
02/11/2017

This hotel is clean and the staff go out of their way to be helpful. The rooms are comfortable and quiet - some have very beautiful views of the river front. On one occasion I left my iPad in my room when I checked out. I called the hotel after realizing what I had done and they held on to it for me until I returned to Windsor. I would definitely recommend this location.

"great place"

5

Q8173IVedwardh, sarnia, Canada
02/11/2017

great place to stay. great staff. I have stayed here 8 times and had a pleasant stay all times. the view of the river was amazing. location is great. close to great eating and the casino. the breakfast is good and the staff was amazing.

"Clean & Comfortable - good value"

5

William H, Ancaster, Canada
30/10/2017

This hotel is located in a great part of Windsor ON. Close to amenities and restaurants and to USA access. Very clean and comfortable room featuring everything needed for leisure or business travel. Reasonable price for the Brand, the amenities and the location hence 'good value' considering the additional parking fee and all taxes. A 20% reduction in the room rate would garner this hotel 'excellent value' and a 'must-stay'! I would highly recommend this hotel although at the price (all-in), there are probably others of similar 'value'. But you will not be disappointed with the Best Western Waterfront!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear William,
We are glad you enjoyed your time at the Best Western Plus Waterfront Hotel. Thank you for choosing to stay with us and also for your very kind words. Thank you for for the 5 star review and we hope to see you again soon!
Kind Regards,
Moe Razak
General Manager

"Not convenient to the Cobo Center"

4

Karen B, Warrenville, Illinois
30/10/2017

The tunnel to the USA near the hotel is closed, so distance estimates published on travel websites between the hotel and areas of Detroit may be misleading. Otherwise, my stay was very satisfactory. Very comfortable bed, and the hotel accommodated my request for hypo-allergenic bedding.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Hi Karen,
Thank you for the review and yes the city was doing maintenance work on the tunnel which is something that the hotel has no control over. I am glad to hear you enjoyed your stay with us and please note the tunnel has reopened again!
Kind Regards,
Moe Razak
General Manager

"Very satisfied"

5

Cassandra P, Warren, Michigan
25/10/2017

This was our 2nd time going to this hotel and every time we have such a great time. This was for are wedding anniversary celebrating are 27& 28th very happy with everything we loved the view of the river was so romantic at night

"Excellent View - Great Employees"

5

tomkS6571MP, Brampton, Canada
23/10/2017

I had an unexpected, but excellent stay at the Best Western on Riverside in Windsor. Awesome view of the river, one of best complimentary breakfasts I've had, including more available items vs other hotels, up to date rooms and a great fitness center.

"Very Good Choice"

4

joelbF8984UP, Welland, Canada
23/10/2017

Hotel is very clean, nice rooms with breakfast provided. Great price point. I would stay there again. Even includes a bar lounge which is a nice added touch. especially when away on business and looking to fill in the time.

"Weekend on the river"

5

Marshall R, Michigan
23/10/2017

We were going to a Steely Dan Concert at the Windsor Casino. We decided to stay at Best Western because we had heard how nice it was and we weren't disappointed. This staff were very friendly and breakfast was very good.

"Beautiful hotel, nice room"

5

Minghua L, London, Canada
22/10/2017

I am very happy I have chosen to stay at this beautiful waterfront hotel! I love the view from my room and the warn service that made me feel like home! I will definitely stay at this hotel again and recommend it to many others.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Valued Guest,
Thank you for your review and I appreciate that you added us to your schedule while travelling to Windsor. We look forward to your stay with us soon.
Sincerely,
Moe Razak
General Manager

"Wedding in Windsor!"

5

SuzieQSue, Sombra
19/10/2017

My husband and I stayed at this location for two nights as our son got married in Windsor. We stayed in a King Jr. Suite on the 19th floor and it was great! Lots of room with a comfortable King size bed! The view of the Detroit River and Detroit Skyline was fabulous! Although we were busy and didn't spend a lot of time in our room, it was still a lovely, quiet room to sleep in.
We had also rented the "Above Twenty Lounge" for wedding guests to relax in between the wedding and reception. Thanks to Erin in sales for helping us with the arrangements of this room.
The front staff were very friendly with our check in. We also had a young man from the front desk accompany us to the Above Twenty Lounge to deliver food trays the day prior to the wedding. Everything went smoothly!
Please know there is a complimentary breakfast with your stay at this location. The eating area is large with plenty of seating. The breakfast consisted of many items, so go with a big appetite!
The only negative comment I can make is about the parking. The parking garage is behind the Hotel and is owned by the city, I do believe. The staff at the front desk will issue you a ticket to enter and exit the parking garage. It cost us $12.00 dollars for two nights. There is a small parking lot immediately behind the Hotel, but it is only meant for 10 or 20 minute parking.
We certainly enjoyed our stay here. We would definitely stay at this location again. Great staff and wonderful room!

"Wedding in Windsor!"

4

280corinnep, Hamilton, Canada
17/10/2017

First time in Windsor and was so very pleasantly surprised. Beautiful waterfront, great running paths. Good shopping and very pretty atmosphere. Great view of a city (Detroit) that I didn't know but am looking forward to discovering as well. Can't wait to come back. Maybe take part of the half marathon that goes between Windsor and Detroit??!

"Seriously?"

3

User
14/10/2017

They refuse to provide wine glasses in the room, saying only plastic cups available. Worse, there is only one wine opener in the entire hotel! The bartender will open your bottle for you IF you bring it down to them. Honestly?
We booked months in advance requesting adjoining rooms. Confirmed this fact at least twice before arriving. When we got here we were told no adjoining rooms were available even though the request was clearly on our reservation. The woman at reception was fantastic and did eventually get us lovely adjoining rooms but I do wonder about the level of service in a hotel that can let this happen in the first place.

"problems at out one night stay"

1

S6613PVrichardw, buffalo, United States
13/10/2017

please see earlier comments. This is the third time I am being asked to explain. There was construction outside the hotel and on the bridge from the parking garage to the hotel. We were told to use it to get back to the hotel. But is was not functional. I am disabled. The long walk trying to find our way back to the entrance to the hotel was a nightmare.

"Comforatable and Enjoyable Stay!"

5

Ms_Kk_Dd, Chicago, Illinois
12/10/2017

This riverfront hotel is conveniently located about .5 miles from the Detroit/Windsor tunnel. Nearly all the rooms have a view of the Detroit skyline. Ours was a view from the corner but still plenty of waterfront, skyline and Canadian landmarks to see from the room. We even saw a cruise ship docked one day! The staff was very friendly. Overnight parking is an additional $12 per night. The parking lot is not connected to the hotel but an easy 2 minute walk across the street from the back door. Outside the backdoor and next to the parking garage is the tunnel bus station. If your stay involves any of the sports arenas in Detroit the bus is probably the best way to get there. Breakfast at the hotel was hot and fresh. Everyday there was eggs, bacon, sausage, Canadian bacon, potatoes, fruit, oatmeal and pastries. Hot tea and coffee is available in the lobby 24 hours per day. Tea on hand is Red Rose which is rather tasty. The beds in the room are in the premium quality range. They are very comfortable with plenty of fluffy pillows. Lots of American and Canadian channels are available on the premium television. Overall, this is a great hotel that is conveniently located. The main restaurant and club area is about 3 blocks away and Caesars casino is about a 6 block walk on Riverside Dr. If you are traveling with kids there is a very nice water park (Adventure Bay) and Olympic swim training center located a half block away too.

"Best Western Plus Waterfront Hotel, Windsor, Ontario"

4

950earls, Deerfield, United States
12/10/2017

This hotel is very nice and clean. The only issue during our stay was WIFI service, which was fair. The staff was very helpful when we had an issue with our stay, which was created through hotels.com. Breakfast was good, hot items were hot, cold items were cold, with a large variety of food items and gluten free options when requested. We stayed during the Thanksgiving weekend, which was very busy, and there was no shortage of food or hot coffee. There is an additional charge for parking.

"Windsor Visit"

5

davidhL4011IQ, Bolton, Canada
11/10/2017

My wife and I were driving back from Chicago to Toronto and decided to stay over in Windsor.We booked and stayed at the BW.Very clean hotel with a great view from our room on the 16th.floor.Excellent and caring staff from the time we checked in up until the time we left.

"Still Good!"

4

Radio_Star100, Burlington, Canada
11/10/2017

As always, when my lady and I travel to Windsor, whether on business or leisure, we stay at the Waterfront Hotel. Until this latest trip, the experience has always been exactly as expected, specifically very good. The staff is always helpful and friendly. The breakfast good, the condition of the facilities and rooms, very good. I've written about them previously, to be honest, and will continue to do so until such time as the service and accommodation changes negatively. So you're probably asking yourself, "why the until this trip". Let me explain. One of the initial reasons we chose the hotel was the extra hour provided for checkout. Given our schedule when in Windsor/Detroit the extra hour or so is almost always needed. Now they've cut back the checkout time to 11:00. Now it may not seem like much to you, but it works for us in a big way. Hence, this vent with a thread of negativity. I suppose I was rubbed the wrong way when I broached the subject with someone at the front desk, asking for an extra 30 to 40 minutes to check out and the response was an abrasive and very reluctant sounding, "okay". I know, if that's the only problem I have, I should be thankful. I am, I just want my hour back. So Please Best Western Plus, give us back the hour. Use that as a promotional goodie. I needed to vent. You'll like the hotel and, you'll enjoy the location, plus the amenities. You're just gonna' have to go to sleep earlier if your schedule permits. LOL. Safe travels, always. Thanks for the read.

"Nice View"

5

michaelwB2034UX, Michigan, United States
11/10/2017

The facilities are not new but nicely updated. We stayed in a king room with a panoramic view of the river. The view was beautiful and the room was very quiet and comfortable. Plus, a beautiful park across the street so we took a nice walk after one of the bests breakfasts I've had in a hotel that was included with the room.

"Best choice for Windsor"

5

Ed G, Orillia, Canada
05/10/2017

Very comfortable room in clean beautiful hotel. Geeat breakfast buffet for hot and cold meals. Spectacular view of Detroit and the river. Location is excellent. Staff were friendly and professional at all times.

"Short vacation"

4

User
04/10/2017

Excellent location and waterfront view. Warm water in pool and nice gym overlooking the Detroit skyline. Recently updated hotel, nice room and really great free breakfast. Walking distance to shops, waterfront trails and a short walk to my new favourite restaurant Toasty's on quellette. Coffee and newspapers are available in the lobby and a really beautiful seating/meeting area on the main floor overlooking the river.

"Great Hotel with awesome staff"

5

Susie C, Hamilton, Canada
02/10/2017

I have stayed at this hotel twice and both times I have been very impressed with my stay. My first visit was to drop off my daughter at the college and we stayed overnight . We were greeted with a warm smile and were given information about the hotel and points of interest. The beds were very comfortable and an awesome view of the river. The breakfast buffet was great and a good variety was available. Upon checkout we were asked about our stay and thanked us for choosing their hotel. The Manager of reservations Emilia gave me her card when she heard that we would be visiting the area frequently. I emailed my second visit and was once again treated with the same hospitality as with my first visit. Very friendly staff who are there to help with any of your needs. I am now a regular visitor to this hotel. Check out their website for all the details.

"Nice hotel, great view."

4

Panther67, Ontario, Canada
02/10/2017

I stayed at this hotel last month and it was a pleasant surprise. It is located on the river with a view of the river and Detroit skyline. It is a close walk to the casino. The rooms were updated, clean and the bed was very comfortable. They offered a very nice complementary breakfast in the lobby restaurant.

"Nice rooms, great views and rates."

4

David Z, Tampa, Florida
02/10/2017

Great place to stay, only bad thing is no restaurant although free breakfast is offered. Rooms are nice and clean with comfortable beds. Right downtown with a short walk to the casino and downtown shopping.

"Stayed for hockey tournament"

5

User
27/09/2017

Hotel did a good job of managing several hockey teams, a wedding party, and other guests, over the same weekend. Noise in the hallway was kept to a minimum. Breakfast had good selection of hot and cold food, as well as celiac/gluten-free options (toast & GF rice krispies). Appearance was clean, room was comfortable, parking was convenient, can't think of much to improve upon really... it was a good stay!

"Great views of Detroit"

4

OJS56, New Haven, Connecticut
27/09/2017

Overall, I would rate this hotel as someplace between three and four. On the positive side, it has fantastic views of the Detroit downtown, nice both day and night. The higher the floor, the better. It's also a nice location. Windsor has a number of things to see and do right on the riverfront, including a sculpture garden. The room price, which I would consider quite reasonable, also included a breakfast buffet. Although I would put the buffet below average for what you often get outside the US, I would say that this one qualifies as average or a little above average relative to what you would typically see in North America (excellent variety but not amazing quality).
On the downside, the room itself felt a bit tired in terms of the decor, the bath, and the amenities. It also had a relatively uncomfortable bed. Instead of feather pillows, it had synthetic pillows that were too thick for my taste. The sheets also did not have the crispness that you usually find these days at the better business chains.
All in all, however, possibly the best option in Windsor.

"Hotel Stay"

4

User
27/09/2017

I had a positive experience at the BW in Windsor, Ontario. My friends and family members who have stayed with me also enjoyed the amenities and comfort of the rooms. I particularly love the view of the lake from my window. The staff were professional and accommodating.

"Convenient Location"

4

James A M, Halton Hills, Canada
26/09/2017

Location is great for travelers going to events in Detroit but want to stay on Canadian side and take shuttle through the tunnel. Rooms overlook the river. Great for Wings, Lions or Tiger fans. Shuttle bus pick up and drop off is very close.

"Lovely room and an extremely clean property"

4

User
26/09/2017

Room was large and updated nicely. I had tried to book a panoramic view room a month in advance however there was a BW employee conference going on and come to find out employees with the company were given those rooms.
Coffee creamer was terrible throughout the hotel, its good if you like your coffee to taste nutty. Luckily there's a Starbucks around the corner!!! Parking was terribly crowded, expensive and poorly explained at check in! We had to call the attendant to exit the garage or pay an extra $26!
Breakfast was good, fresh cut fruit was gone by 8am every morning which was my only complaint.
Lots of food options in walking distance, we loved the loose goose and on a roll sushi! Would 100% stay at this location again all complaints are very minor and just for reference :)

"Grateful"

5

User
21/09/2017

Grateful for the experience at Best Western. An exceptional place that is affordable and gives one a remarkable feeling. I particularly enjoyed the breakfast items and open concept of the dining room and having the waterfront view while you eat gives it something special

"Beautiful View"

5

02Kim, Goderich, Canada
19/09/2017

We went to this hotel for our anniversary. Nice, clean hotel. We were on the 16th floor and the panoramic view of Detroit skyline was amazing! Friendly service at check in. Breakfast was delicious with lots of choices and well stocked. Short walk to the casino. Parking is 12 dollars extra and located behind the hotel. Not a big deal to walk across the street to the hotel. I found the overall price expensive but it was worth it to be so close to the casino for a show we went to see.

"Pleasant Windsor Surprise"

5

User
19/09/2017

The BW Plus in Windsor is a great value. It acts more like a high end hotel, but with reasonable room rates. The hotel is just across the street from the river and less than 5 minutes from the US. Canadien border. Easy to get to, and has a restaurant next door called the KEG. ; Food was good and reasonably priced, service there was excellent, just like the hotel, but they are separate entities. Great place to stay!

"Great hotel!"

5

artemiod616, Milton, Canada
18/09/2017

Stayed here a few times over the past couple of months, blown away by the view every-time. Panoramic room view is worth the upgrade! Paid parking is really the only drawback to an otherwise excellent stay.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
What a great start to my day to read your review! We strive to provide a memorable experience for every guest so I'm thrilled to know you had an exceptional experience. Thank you for your kind words and recommendation. Unfortunately we are a downtown location and have to charge our guests for parking at a discounted cost.
Warm regards,
Moe Razak
General Manager

"The waterfront views outweigh everything"

4

User
18/09/2017

The hotel overall wasn't bad, but the updates and renovations could have been done better. The elevators and bathrooms really can use some professional updates. The rooms were cozy and the views were breathtaking! The staff were very friendly and accommodating. The lobby and breakfast area were very nice, and they went out of their way to find gluten-free options for me.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for staying with us and for taking the time to write a review. We hope that your visit us again and yes we do have great team members that work at the Best Western Plus Waterfront Hotel.
Moe Razak
General Manager

"Nice spot to stay downtown"

4

rustyhook, Peterborough, Ontario, Canada
13/09/2017

Nice location with most rooms looking out on the river with lights of Detroit on the other side. Easy walk to the casino and number of restaurants downtown. No restaurant in the hotel but breakfast was included and quite good for a hotel b'fast including great service.
Parking is in the public parking garage directly behind the hotel. The connecting walkway is under construction but there is an elevator in garage if needed. Stairs were faster though.
Hotel seems to be very popular as wedding destination - understand there were three weddings going on while there - which makes it quite busy for weekends. Book well in advance and expect some wedding group noise potentially. That said room was very quite.
Good service at front desk. Room was clean and tidy throughout the stay.
Only issue encountered was that the pillows are large and hard and all the same - not suitable for side sleepers. But otherwise quite enjoyed stay and would stay here again if/when back in Windsor.

"Great staff"

5

jaelhakim, Ottawa
13/09/2017

Everything was just fine with the hotel and our room. The hotel was booked solid and yet there was not an over abundance of noise or disruption. We had a beautiful view of the river and spent time watching huge tankers pass by.
We had a good night's sleep with the best pillows I have ever used!
The most impressive observation was during breakfast. (Free, delicious, varied, plentiful,) The staff was extremely busy, because the hotel was fully booked, yet they remained helpful, efficient and very friendly.
Well done BW!

"Degrade Customers"

1

Joyce B, Barrie, Canada
13/09/2017

My guests we there for work and were judged by there clothing and told "you can not have a banana, they are for guests only". Don't stand in front of lobby you get told homeless are not allowed to stand there. My guests were there for work and had work clothing on and treated very disrespectfully.

"My stay!"

5

annettew799, Harwood, Canada
12/09/2017

Staff in the breakfast area went out of there way to help in anyway they could, they were fantastic. I have a tremor, it is hard to do the simplest things, my husband cannot always be there, it is nice to know if I needed help, I had it. The whole stay was very enjoyable. We had a noise problem and it was handled quickly. I would not hesitate to stay again.

"Great place to stay on the riverfront!"

4

Paige T, Golden, Colorado, United States
11/09/2017

Stayed for two nights in a king size room with a river view, which was beautiful. Staff was very friendly and the room was clean and fairly affordable. The hotel offers free wifi as well as a free breakfast every morning which wasn't the usual bagels and cereal you get with most places...they had scrambled eggs, sausage, potatoes, French toast, pastries, and a DIY waffle station. It was very busy every morning, with little room to sit and eat in the dining area, but you are able to take your plates to your room which was nice. The only complaint were the elevators. The last day we were there we were almost late to check out because it took over 15 minutes to get an elevator. Normally we would just take the stairs by that time but we were on the 19th floor with lots of baggage so we had no choice but to wait. Otherwise we enjoyed our stay and had a very nice time.

"Dissappointing"

2

Jacki M, Auckland, New Zealand
07/09/2017

I chose this hotel by the location and the online photos. The location was spot on but the the magnificence of the photos did not reflect the scruffiness of the room we stayed in or the limited view on display from our window. The reception staff were lackadaisical and the coffee was undrinkable. Having said that, the place was relatively inexpensive and possibly I would have been happier if I had not seen the online photos and had expected less.

"BUSINESS STAY"

5

44basilw, Whitby, Canada
07/09/2017

the stay was excellent the facility is clean and the staff is great. the parking is not on the same property but it is just across the street and it is covered parking easy in and out to any direction of the city you want to travel in

"A river runs by it"

4

User
06/09/2017

Exceptional hotel by the river with beautiful city landscapes. Quality hotel with price, buffet breakfast and friendly staff. Would definitely re-visit to take advantage of the location to so many activities in Windsor, as well as Detroit.

"Good value at Best Western Plus"

4

Charmain D, Charlotte, North Carolina, United States
05/09/2017

Great hotel in Windsor. Right across from the river front. Directly across from the art gallery. Within walking distance of Sculpture Park and Caesars Casino. Staff was friendly. Beds are comfortable. Bartender is very friendly. Breakfast has a variety for you to choose from daily. Start time is 6:30 so you can grab a bite before heading out!! Great views. Indoor pool. My only complaint is the windows in room 1815 were too dirty to get a good view of the river.

"Lots of little leaguer "

3

Maria J, Tinley Park, Illinois
05/09/2017

Staff are excellent here. Room is ok we where told it was a queen size.but it was much closer to a small full size. I requested a roll away and the springs where sticking out of it. But better then squeezing into the full. We always had to ask for additional towels and two days we did not get any shampoo I strongly suggest you bring your own. Breakfast would have been nice if it was not for all the over stimulated little boys and their parents. The children and their parents took over the bar area for their awards "dinner" one night. This was unpleasant

"A good choice"

4

TorontoDan, Toronto
30/08/2017

Good value. Parking, breakfast and internet included. Good location and views. Gym is a bit lacking but pool is impressive. Staff very nice. Even the "updated" rooms are still a bit "dated". Would use again.

"Management is very unprofessional"

1

User
28/08/2017

Customer Service is always number one when I decide to stay somewhere. It felt like the manager was making the assumption that I've never stayed in a hotel before and that I don't understand how the Canadian tax system works. I was given one price which was based on the offer shown on the website, then I got a bill slipped under my door for tax on top of the tax that I paid. As well I was handed a parking pass only to find out later it was an additional charge.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review on TripAdvisor. I believe you and the Manager on Duty were able to resolve the issue mentioned before you checked out of the hotel . Once again do accept my apologies and we hope you would give us another chance as this is not the norm.
Kind Regards,
Moe Razak
General Manager

"Windsor Ont. Experience"

5

54TOMP54, Beamsville
28/08/2017

Excellent hotel. Close to Caesars Casino. A safe short walk ideal for taking in a concert. Hotel has wonderful facilities , clean with attention to details Will definitely do that again. Great hotel Value.

"Great Hotel"

5

BRYAN H, COBOURG
28/08/2017

Excellent hotel in downtown Windsor. Friendly staff, great breakfast and very comfortable beds. Great location next to the St. Clair Center, Casino and boardwalk along the waterfront. I definitely would stay here again without question!

"Great hotel for a young family"

5

Martyn V, Brantford, ON, Canada
27/08/2017

Although the beautiful room was a bit small, we had a great stay. The kids enjoyed the hotel pool and the water park that's just around the corner. Easy parking. Good breakfast. Friendly and helpful staff.

"Windsor Ontario"

3

Marilyn S, Bryan, Ohio
21/08/2017

Mini vacation with grandsons. Took to Canada for the experiance and view of US. Check in staff not very friendly. Manager still did not satisfy my room complaint. Second room better but. Not the view I was paying for

"Good location and very nice breakfast"

4

Phoenix224, Hamilton
21/08/2017

The hotel is located on the waterfront, as the name suggests, but is also within 5-10 minutes drive of the University, easy walk to the casino and many good restaurants. It is definitely worth checking out if you want something better than the motels along Huron Church, which are easier to access from the highway and a little less expensive. My hotel room was located on the 19th floor, but it did not face the river directly so the view was not great, but it was very private without having to draw the drapes. The breakfast was better than most complimentary breakfasts, with a good selection of meats and eggs, especially if you are an early riser. My only complaint was a recurring low buzzing sound emanating from the hall. It was annoying later in the evening, but it did not keep me from sleeping. Everything else is what you'd expect from a good hotel. If I could improve something is to have the toilet paper holder relocated so that it is within easy reach when needed--a poor design feature that plagues many hotels, though.

"An Great Place to Stay"

5

frederickda2017, columbus, United States
20/08/2017

This hotel will be consider number one in my book, Friendly staff, great rooms and awesome breakfast every morning. The hotel was in a great location overlooking the Detroit river, within waking distance of Caesar's casino most eating places and gift shops. If you like to take leisurely walks you can on the Riverfront Boardwalk across from the hotel. You couldn't ask for anything better.

"Great stay"

4

robertaM2227HM, Gold Canyon, Arizona
20/08/2017

Hotels was great. The room overlooked the Detroit River and downtown Detroit. The staff was friendly and accommodating. Breakfast more than adequate. Rooms were fine. Our group had 3 rooms on different floors and everyone was satisfied with their room. Lot of places to eat nearby, as well as art gallery and museums. If I had a complaint it would be the air conditioner, which was loud when the compressor was on. Not a deal breaker nor was it reported as the fan kept the room cool enough at night.

"Oh Canada Waterfront Stay"

5

Winston F, Detroit, Michigan
20/08/2017

Nice everything. Excellent location, view, service, staff, breakfast, check in and check out. Local eateries within walking distance. Right in the downtown area. The price is very reasonable for what you get.

"Great value with a great Riverview!"

5

AnitaC6364, Jordan, Canada
17/08/2017

We stayed here for 2 nights in order to go to a Tigers game in Detroit. Very nice room with comfy beds and pillows and a great view of the River. Wifi worked well. Parking not included. Getting across the border to Comerica Park via tunnel was easy. Breakfast was satisfactory but closed promptly at 9:30 so get to breakfast well before closing. This hotel was great value given the location and price!

"Great hotel"

4

InnisfilTravelbug, Innisfil, Canada
16/08/2017

We only stayed one night. The room was very quiet and comfortable. The hotel was within walking distance of the Casino. The breakfast was good, with plenty to choose from. I used the swimming pool. What I thought was odd was that there were no stairs into the pool which is what I am used to. I was able to climb down the ladder. However, anyone that is disabled, or has a bad knee or hip would have difficulty getting in and out of the pool.

"Great Room, Great Customer Service"

5

charlespC7977BT, Morrow, United States
16/08/2017

Fantastic stay!!! Room was clean and comfortable! Front desk staff extremely helpful!!!!!!!! Parking garage is nearby and an easy walk to the back entrance. Location was convenient to riverwalk and local restaurants. Will stay again on next trip to Windsor!

"Good hotel good food friendly helpful staff"

4

382marz, Toronto, Canada
14/08/2017

This is the hotel I would recommend. Price was reasonable for what you got. The view is beautiful the food was great breakfast was excellent. Lots of variety. Something for everybody. Was clean. Didn't know about having to pay for parking until we arrived I believe it was $12 per day. The mattress is very uncomfortable.

"Good experience"

4

terrycU8910BH, Canada
13/08/2017

A very good hotel, exceeding expectations. Almost all staff were very good and seemed happy to go "a step beyond". The hotel is well located on the beautiful Detroit Windsor waterfront and the rooms are regularly being updated.

"Nice lobby and view but don't go here to use the fitness center"

3

903Harper, Toronto, Canada
10/08/2017

The latch lock on my door was broken which concerned me. Also, I basically chose this hotel for the recumbent bike since I have neck issues - it's the only machine I can use. After a long drive I was looking forward to using the bike, which, after trying to get it to work for about 15 minutes I gave up. I noticed that two out of three treadmills were also out of order and someone was using the only one. I went directly to tell the front staff who said they will have somebody take a look the bike. I requested that they call my room if they fix it and to update me (I could tell by the response from the staff that it would not happen). I did not receive a call. Also, upon my check out the staff member hardly looked at me (he was on his computer and didn't look up) never asked me how my stay was and after he cut me off abruptly saying goodbye. I had to ask him if my rewards points were added to my stay. I asked him if I could leave my trolly of belongings somewhere so I could go get my car and he just pointed 'leave it over there'. Who knows if anybody watched it. I felt like he should've been more attentive.

"Hotel Stay"

4

GAY B, Brooks, Canada
10/08/2017

Excellent view of the water and across to the U.S. Great walking path along the river front. Short walk to various restaurants in the area. If your driving easy City to navigate around. Enjoyed my stay. Will go again.

"A business rendez-vous"

4

Denis L, Sudbury, Canada
09/08/2017

This hotel is located across the street from the Detroit river and the sister City of Detroit. Its an older but well maintained establishment. Its elevators although adequate are slow. The onsite restaurants are respectable if not slightly overpriced, like other such hotels.
The dark burnished wood paneling and tiled floors lend a respectable and welcoming atmosphere. The hotel was originally purposely constructed so at least a portion of your room faces the Detroit river. Therefore, it doesn't matter which room is given to you, there will be a view of the river. The staff are well trained and go out of their way to ensure customer satisfaction. The rooms are moderately large, with small fridge and microwave. There's free wifi throughout the building. The only inconvenience for large gatherings is the limited bathroom facilities on certain floors used for meetings.
The cities art centre is attached to this hotel. If one is lucky or plans for it. You might be able to catch a stage play or show. Across the street is a park dotting or following the rivers concourse. In the summer there is a permanent small fair with rides for the kiddies and adults alike. The sunsets and starlight night is fabulous, situated at the epicentre of Detroit's waterfront high-rises. At night there are multiple coloured lights illuminating and constantly changing colours adding to the surreal atmosphere.
There are other hotels and decent restaurants within a walking distance. One should take a moment out of there busy days to enjoy such beauty which surround's them. It was the first time Claudette and I visited the city. We were very surprised and pleased by its small town big city appearance. We will certainly return when the occasion presents itself

"Short Stay for Business Meeting"

4

E8355JZjenniferb, Toronto, Canada
08/08/2017

My meetings were being held in the conference rooms at this hotel so it was very convenient to stay here. After looking at some of the aggregate travel/hotel sites, I ended up finding the best rate on the BW website itself. Careful - parking is extra ($12/night) and it is across the street with no crosswalk. Didn't get a chance to use the fitness center but it looked nice. Breakfast was very good, lots of selection.

"nice hotel"

5

Sara M, London, Ontario, Canada
08/08/2017

This was a very pleasant hotel. The breakfast was very good, with lots of options including a bunch of waffle makers. We had a waterfront room and the view was excellent. The staff were friendly. The only negative was the parking attendant at the garage who was very rude and creepy.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your recent review. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our award winning staff and service. Your comments will be shared with our entire staff, as a reinforcement to continue their efforts to make our property a leader in excellence in the Windsor, ON area! We hope to see you again soon!
Kind Regards,
Moe Razak
General Manager

"comfortable and clean"

4

User
03/08/2017

Hotel is clean and comfortable and breakfast is a good addition compared to other hotels I have used. I wish the beds were a little more comfortable but otherwise very pleased. Nice to wake up to the view of the channel and walk by the channel in the evening.

"Great place to stay right on the waterfront"

5

lisafA9843RC, Windsor, Canada
03/08/2017

Excellent location right on the waterfront, in the heart of the downtown core. Friendly staff. Excellent, hot complementary breakfast. One tip - if a room with a view of the water is important to you make sure you specify when you make the reservation; some views are better than others

"Beyond expectations!"

5

499fenouille, Ottawa County, Michigan
03/08/2017

i don't expect to ever return to Windsor but if I have to return, I already know where I will stay! My one-night stay at this hotel made my overall visit to Windsor a perfect one.I am usually a difficult customer but I seriously can't find anything that was less than excellent during my stay,

"Wow!"

5

TripleWahoo, Texas
01/08/2017

Beautiful view, spacious, comfortable, and clean room. Great location across the street from the river walk. Close to bridge/tunnel between USA and Canada. Parking garage across the street was $12/day.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We would like to thank you for taking the time to connect with us through Trip Advisor regarding your recent stay.
We are pleased to hear you enjoyed your visit to Windsor and had the opportunity to experience our wonderful hotel & location.
We are honored to have had the opportunity to host you during your visit and we look forward to the pleasure of welcoming you back again.
Kind Regards,
Moe Razak
General Manager

"Dirty Hotel"

1

W5596GKkimc, Canada
31/07/2017

This hotel is know to have bed bugs. They say that check-in is at 3pm and you don't get your room available to you until 4pm. The next day you leave to come back to find that you room has not been cleaned and come back to find out that rooms on your floor have bed bugs. You then have to find someone to check your room for bed bugs and then make-up the room. The cleaners that work at the hotel are not the cleanest. They don't even empty the garbage when they clean the room.

"Nice. Stay"

4

sharonandpaul1, Cincinnati, Ohio
27/07/2017

Hotel staff were very courteous and helpful. Very close to many restaurants. We were a bit disappointed in one bed. Sheets were dirty. The bed did not seem clean and it looked like someone had been in it before us.

"Great view, great rooms and a wonderful breakfast!"

5

Ken H, Canada
26/07/2017

For the price this hotel is second to none! View of Detroit across the river is amazing especially at night. Something for everyone at breakfast. Casino a 3-5 minute walk. Keg steak house next door. Staff very polite and courteous. Highly recommend!

"Excellent experience at Best Western Windsor"

5

nirmal00, Chandigarh, India
25/07/2017

Everything was wonderful. The front office staff was extremely helpful in everything we asked. To accommodate better viewing experience of Detroit, the front office immediately offered to change the room. Breakfast was also very good in terms of variety & quality. Check out was super express.

"Great Locale"

5

WinnieTiggy, Kingston, Canada
24/07/2017

Room was large and king bed very comfy. Breakfast room was very large, great selection also. Staff very friendly and attentive despite hotel being full. Parking lot just behind hotel was convenient although $12+tax per night was added to bill for it. The "partial river view" across to Detroit was spectacular day and night. Hotel was very soundproof and quiet despite being full with several weekend wedding. Easy walk across the street to pretty river walk. Nothing negative to say: very clean, convenient, well stocked, well staffed hotel!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave a review of your stay with us! It makes us happy to know you enjoyed your time with us and we hope to welcome you back again soon!
Moe Razak
General Manager

"Don't believe what type read! Waterfront ? Yes but you don't get to enjoy the view"

3

celiaargabright, Athens, Georgia
23/07/2017

Please double check when you make the reservation the prime might double by the time you get there!! Yes if you book online at a certain rate, it will not be the same , also NO PARKING, you have to park at a public parking and have to pay around $12 extra per night

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave a review of your stay with us. We are very sorry to hear that your stay was not satisfactory and I can assure the rate you book is the rate you will pay at the hotel. We do offer parking just across the road from the hotel and you are correct its $12.00 per night with in & out access. We hope to welcome you back again soon!
Kind Regards,
Moe Razak
General Manager

"Predictably Comfortable"

4

davelP6610DJ, Burlington, Ontario
20/07/2017

It's my go-to place at the moment for my regular travel. Comfy beds, good staff. Breakfast is good, but I still feel a need to hit the Starbucks after I leave as the coffee is just not cutting it. Keep at it, though, as it has improved a little in the last few months.

"Good place to stay -Close to all ammenites"

4

Steve M, Puslinch, Canada
20/07/2017

I have stayed many times at this hotel. There has been a few issues with maintenance items , they have always been repaired or rectified quickly. The breakfast area has been continually under going improvements. The breakfast is convenient for the purpose of not having to travel and make another stop before the morning start.

"Partial Waterfront"

3

Photogal23, Woodstock, Canada
19/07/2017

We booked for 2 nights, we got partial view of the waterfront. We checked in and was given 4th floor, no other floors were cleaned...and this hotel has 22..that's pretty bad to say the least. Didn't care that we were charged $12 a night, to park across the street in public parking lot. Hotel rate was $147/night for the middle of the week in July.
Our room was cleaned except for the dust on top of the bed frame, and underneath the bathroom counter. TV was the worst, it just kept getting darker and darker regardless of setting the picture reset button. Too late to call front desk tonight...about the problem.
A few holes in the walls, not impressed. Its pretty tight in here, with 2 queen beds, business desk/chair, chair and footstool. Would of been nice with more space, as shown in photos. Lobby was inviting, and nice....but I'm not sleeping there.
Breakfast was mediocre, but most are especially continental style usually is.
It's close to the casino which is a bonus, like a 2 min drive or 15 min walk.
Back entrance from hotel to parking lot is NOT accessible for handicapped, which isn't good in this day and age.

"Old, Outdated with Low Ceilings and Plumbing Issues"

2

sadmanatee, Brooklyn, New York
19/07/2017

My husband and I stayed in this hotel for three nights while in town for a friend's wedding. We chose this hotel due to the convenient location and overwhelmingly positive reviews. Unfortunately, our stay was lackluster and frustrating at times.
Our room was old and outdated, with chipped furniture, wall-to-wall carpeting and a small refrigerator that wouldn't stop humming loudly. On the bed was a sad, linty throw pillow that I immediately removed and hid away in the corner. The pillows on the bed were very soft, and the bed was lumpy and moderately uncomfortable. Not to mention the absolute worst part of the room-- the ceiling heights. The ceiling heights in our room were extremely low, perhaps around 8 feet tall. The heights in the bathroom were even lower, making it feel like a yellowed out nursing home bathroom circa 1978. This made the room feel extremely claustrophobic despite having stellar views of Detroit. I inquired if there were rooms with taller ceiling heights, however it seems the entire hotel has the same ceilings.
The toilet in our room ran incessantly, and my husband had to fix it every night. We're not just talking a little trickling sound-- it was a very loud water running sound, as if our hotel room was overlooking the Niagara Falls. I've seen other reviewers mention this as well, so obviously the plumbing in the building needs to be addressed. Speaking of which, there was no way to turn on the ventilation fan in the bathroom so it was difficult to air out after showering and a perfect breeding ground for mold (of which there was a ton in our sink drainage hole).
There is no valet parking with the hotel, and instead they offer a key card to the nearby garage (also with low ceilings, fancy that) and charge a cool $13.50 CAD a day. Since other overnight parking in the area was around $5 CAD daily, my husband and I assumed that the $13.50 CAD was for the entire three nights of our stay (a friendly discount, perhaps?). We were billed for three nights upon check out, which made me very unhappy although the staff made the situation right. Just please be aware that there are cheaper parking options just as conveniently located, so I wouldn't bother with their parking options.
Overall, it wasn't the worst stay but definitely not amazing. If I ever make my way back to Windsor again I will check out a different hotel.

"Best, Best Western!"

5

Y6783RDlauras, Chicago, United States
19/07/2017

We love this hotel! The staff is very helpful and friendly. The river view and breakfast were outstanding. The room and lobby decor is beautiful, clean and comfortable, and the hotel location is prime. We cannot wait to return to this Best Western!

"Great place to stay"

5

larryhQ9062FG, Georgetown, Canada
13/07/2017

Nice place by the water!!! Had a great stay and breakfast was very good. Pool and exercise area were very well maintained and a nice addition to a long trip. Very nice to look out the window which faced the water and see the ships and boats passing. Overall a very nice place to stay we will stay again.

"Awesome Stay"

4

408sydneyp, Waterloo, Canada
13/07/2017

I had a wonderful stay, very accommodating. I would recommend this hotel to anyone whether staying for business or pleasure. My room was very comfortable and it had a gorgeous view. The hotel staff was all very friendly.

"Read requests"

4

User
12/07/2017

Really good value and easy to stay. Breakfast was excellent lots of choices. They asked if any there were any special request but then did not address them. Was travelling with elderly Mother asked for a walk in shower, we got a regular tub in the room.

"Water Front Windsor"

5

stephenwO374HV, Missouri City
11/07/2017

What a great facility. The Staff was professional and courteous, knowledgeable. I would have liked to stay more days, but we were traveling onward. The rooms were spacious and had the best view of the river beyond.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I would like to start by thanking you for providing our hotel with such a lovely review, I am so please to hear that our staff met your needs! Here at the Best Western Plus Waterfront Hotel we pride ourselves in putting our guests first and providing everyone with a positive experience.
We look forward to seeing you again shortly.
Moe Razak
General Manager

"Good hotel, service less than stellar"

3

K182EEcatherinec, Burlington, Ontario, Canada
11/07/2017

I stayed at this hotel to be close to the Windsor pool as we were attending a swim meet. Overall, this is a terrific location and the hotel is a good value. The service is generally good and the breakfast is solid and typical but overall well presented and fairly nourishing. I did have a very bad experience with the front desk security/manager that was on duty the first night of our stay. He was very rude and certainly lacked any ability to provide service. I did report the incident the next day and it was handled by a lovely female manager who assured me the situation would be dealt with and provided compensation for the poor service. It is all about how a company recoups when things go poorly and the BW Waterfront did well.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I would like to start by apologizing for the inconveniences you experienced while staying with us, and I would like to thank you for providing us with much needed feedback. I have spoken to the our staff member mentioned in your comments and thank you for bringing this issue to my attention. We look forward to welcoming you back in the future.
Kind Regards,
Moe Razak
General Manager

"Business stay"

4

leighm415, Oshawa, Canada
06/07/2017

Extremely helpful staff. They recommended great places to eat and even provided a map for those needing to drive to and also some I could walk to. Answered any questions I had. Breakfast was lovely. Very professional employees.

"Beautiful location, great people."

5

345garnets, Tiny, Canada
05/07/2017

Stay here and you won't be disappointed. They also have great food. Clean room, fast elevators, great location for nice walks outside. If you like the casino, it also is very close. Even the rooms for the conference had a great view.

"Great view and value!"

4

Krismo22, Chicago, IL
04/07/2017

We were driving from Chicago to the Fort Erie area of Ontario and wanted to stop about halfway overnight. We targeted the Detroit area, however the prices in Detroit were about double the prices of comparable hotels just across the river in Windsor. In the past, that area was kind of rundown, but they have cleaned it up and added gardens, walking paths, etc. to the riverfront. We felt very safe walking around after we checked in. Our room was large, clean, updated and had a great view of the Detroit skyline. The price included a very nice breakfast in the lobby area in the morning with waffles, eggs, fruit, cereal, sausage, pastries, etc. Parking was also included but was about a block from the hotel in a parking garage. There is a covered walkway connecting the two structures, but it was closed and looks like it is being rebuilt. We would definitely stay here again. It was clean and a good value which are our 2 biggest criteria when choosing a place to stay.

"they didn't give me what I pay for"

2

419omarw, Modesto, California
04/07/2017

no responsibility I book a room with a view but when I go to the hotels they told me no room for you I said I'm pay for a room with a view the answer you book thro booking .com we responsible always negative

"Nice location "

3

User
04/07/2017

We were there for Canada day weekend, it clean hotel, quick service, breakfast was ok.Great location parking is extra and across the street,room supplies was not enough.Kim provide nice room service.The pool slightly cold and not deep enough.The service desk personnel rude. I would recommend in Windsor as not too many options

"Beautiful View"

5

Kellie G, Kimball, Michigan
28/06/2017

Great experience. Rooms, staff, and breakfast were all top notch. Only one complaint. A large group, in for the fireworks, took over the concierge lounge making it unusable for other guests staying on the 2 upper floors. Will definitely stay here again, when in the area.

"Exceptional"

5

968renaldb, Cornwall, Canada
27/06/2017

Can't ask for better. For rooms, meeting areas, etc. the service was perfect. The room was exceptional with a beautiful view of the water. Breath taking. The staff always smiling and polite. Koodos. Keep up the good work.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the wonderful review and I am glad to see you had a wonderful stay with us.
We do have great team members working at the hotel and we look forward to welcoming you back !
Kind Regards,
Moe Razak
General Manager

"Enjoyable!"

4

Micheline P, London, Canada
26/06/2017

We booked a room with a panoramic view of the Detroit River and we were not disappointed! We had the top floor, and the view was spectacular. Our room was very clean, nicer than most places we had seen being advertised. The front desk staff was very friendly and helpful. The breakfast area was clean, modern and trendy - the actual breakfast was good too.
The only downside is that the parking lot is a few minutes away from the hotel. You can walk outside, but if you take the inside corridors, it takes you through these abandoned hallways. It's kinda sketchy and slightly unnerving.
Still, if we ever stay in Windsor again, we'll be staying here.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to review the Best Western Plus Waterfront Hotel. We are glad you were able to enjoy all our hotel has to offer and we look forward to welcoming you back.
Sincerely,
Moe Razak
General Manager

"Great hotel at a great location"

5

Lesley G, Sarnia, Canada
26/06/2017

Lovely location right on the Detroit River - great views of Detroit's skyline & easy walking access to Windsor's waterfront parks & walking/biking trails. Complimentary breakfast was delicious - all staff very helpful & friendly. Convenient parking garage at back at a very reasonable rate. Would stay here again!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We appreciate your great review of the Best Western Plus Waterfront Hotel. We hope that you will continue to have us as your hotel of choice in Windsor and look forward to welcoming you back.
Sincerely,
Moe Razak
General Manager

"Beautiful View, Beautiful Employees!"

5

tylerm567, Burlington, Canada
26/06/2017

Stay here for work frequently. The rooms pretty much all have a great view of the Detroit River but the employees are the best part of my stay. Very busy hotel but they always try to go out of their way to service all the guests.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to share your review with us and other travelers. I'm pleased to hear that you were able to enjoy our comfortable accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon.
Kind Regards,
Moe Razak
General manager

"fluffy pancake"

4

Yazhen X, Kitchener
22/06/2017

I love the room with panoramic view. waterfront is so beautiful at night. the breakfast is very good, with the most fluffy pancake I have had in all the hotels. pool is nice, staff are friendly. I am not so sure if the tea station in the lobby is to be used at any time or not, or it's a coffee machine, didn't check that out.

"Great weekend"

5

melissadj85, Windsor, Canada
21/06/2017

Stayed here during my wedding weekend. The staff were great and the suit we had was awesome with a great view of the river and Detroit. Would stay here again and would recommend it to anyone who is visiting the city of windsor!

"Great view and even better service"

5

488shawni, London, Canada
21/06/2017

Very pleased with the service and amenities. Perhaps I lucked out but the view across the waterway from my room was spectacular view of the river line of the USA indeed. I recommend this location for busness but if you are ever in town for the Windsor casino this is a great spot. Request a room high up and one facin the front of the hotel - view is absolutely awesome! My visit was for business and a visit to the casino was my first time as well.

"Filthy"

1

Paige L, Vancouver
20/06/2017

The view was good but the room was so dirty. We even found 'stuff' under the bed and who knows how long it was there. The headboards had never been wiped down - gross. Then to top it off I get home to find they have added a charge to my bill that I had already paid for. I don't think it could get any worse.

"great stay"

5

470grahaml, Mississauga, Canada
20/06/2017

one of the best hotels in Windsor and we would not hesitate to stay there again. great view and very nice rooms. very good breakfast included with room at no extra cost. good parking facility and close to many attractions and restaurants.

"Stay started sour but hotel didn't let Expedia ruin our stay!"

4

danahU1182GL, Markham, Canada
15/06/2017

We booked with Expedia and they didn't send our reservation to the Best Western. We got into the hotel at 11pm and didn't have a room! Danny quickly came to the rescue. After searching and searching and phone calls he found our reservation. We booked a Queen and only got 2 doubles but thats not the hotels fault its expedia's. Moral of the story.. book through the best western as theyre an awesome team who will treat you well and make sure you have the best stay. Breakfast was good too! Impressed :) Ladies they even provide make up wipes !

"Hotel"

4

narda l, Whitby, Canada
15/06/2017

Room was very clean service was excellent . Would stay there again . Hotel was close to lots of places to eat . Was on the water front . Had a good view of water. Also good to know that hotel is also pet friendly

"Hotel with a view"

4

Leonard D, Mississauga, Ontario, Canada
14/06/2017

Situated on the waterfront the hotel has a great view of the Detroit skyline and the Ambassador Bridge. The hotel is walking distance to most places in the downtown and to the riverfront trail. Staff were friendly and very efficient.

"Great Value, stunning View"

5

dennisedaniellemrsr, Courtice, Canada
13/06/2017

this is a great hotel since the renovation, very clean and modern with a very nice lobby! The view across the river is spectacular! The sunset was amazing! The staff was very friendly and the location allows you to take advantage of the beautiful waterfront.

"Nice hotel with a great view"

4

hasantariqmrq, Mississauga, Canada
13/06/2017

Best Western is a good hotel with caring staff and a wonderful view. Rooms are well maintained and clean but there is an opportunity to upgrade the furniture. Overall the experience was as expected, pretty good.

"its ok"

3

721vivekd, Windsor, Canada
08/06/2017

very old rooms, Elevator very antique, parking inconvenience. Great view, Great staff. Breakfast average. Walk able distance to casino. For the price its not worth it. If you are into 1970's old school vibes this is the place for you.

"Higly recomended for a family or business getaway."

5

217marzenad, London, Canada
08/06/2017

The customer service is excellent at every level to meet the needs of the guests. It is clean and it has a nice, pleasant and modern look. The breakfast bar is excellent.. the food is good and fresh served to meet customer needs and preferences at every age.

"Dissappointed"

1

User
07/06/2017

I have stayed at this hotel many times sometimes for weeks at a time while travelling on business. They don't offer movies here (even to pay for) and the tv selection is 64 channels that all have white noise (so not even good quality cable) that would bother me except i always bring my ps4 which keeps me entertained... So I go to hook it up as usual only its not working. I give them a ring and they inform me that they've disabled it. Excuse me? Disabled it? They hired some tech guy to go on every single tv in the bleeping hotel and disable HDMI. Why? Why best western? Why would you do that? I loved you!
But really, how grumpy do you have to be as a manager to pay to disable HDMI on every single tv in the building? Its not us guests streaming movies from our laptops or gaming is taking away from their money in any way because, like I said, they don't even offer movies to rent! Seems like they just don't like their guests having too much fun.
Oh well. Hope it was worth it, I've spent about $20 000 here so far but I'm not going to stay here anymore when you just disabled my only source of entertainment.

"hotel"

5

Donald S, toronto, Canada
06/06/2017

Great hotel. excellent service.Staff very friendly. Check in was fast. Everyone want's to help you.I felt at home.room was clean, the building is well kept.The view is beautiful from my room.Break was great , lot's to eat and drink.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for the fantastic review of your stay at the Best Western Plus Waterfront hotel! We are very happy you enjoyed your stay with us and found our services and facilities up to your standards.
We do hope to be able to welcome you back in the near future,
Kind Regards,
Moe Razak
General Manager

"Wow! What a view"

5

340kimberleem, HARRISON TWP, United States
05/06/2017

The view from our room was amazing (9th floor suite) The service was great, breakfast great and they handled the parking very nicely. Walking the beautiful river front was so convenient. Loved our stay

"It6 was good"

4

leerY5848BV, Louisville, United States
01/06/2017

Was nice place to stay, the area was really nice, rooms were nice, and had great view of the river. Room was really clean. Had a super breakfast for a all included type. Would recommend to anyone wanting to stay in the downtown area

"Weekend Getaway"

5

patriciamA556AQ, Marshall, United States
30/05/2017

Excellent location & hotel, awesome breakfast! We had a wonderful stay and definitely would come again to this hotel. Next time would like to stay a bit longer. There is so much to see and do in Windsor! The people were very friendly, the room was quiet. We couldn't have asked for more.

"Great value for your money!"

5

B9237JPchristineb, Ajax, Canada
30/05/2017

Lovely location, great service, rooms and buffet breakfast! I highly recommend this hotel and the location for anyone travelling to Windsor. We walked to all restaurants and the casino and did enjoy the views of the river and the USA as well of course!

"Great Detroit River Hotel"

4

User
29/05/2017

Stay overnight Saturday. Check in about 3pm...busy hotel with Memorial Cup, soccer and baseball teams. Pool overcrowded with kids...no hot tub?! Room was king suite on 13th floor, huge windows, see the Ren Cen, Cobo Hall, Hart plaza, Ambassador Bridge...Room had fridge, microwave, large flat screen tv, bathroom kind of small and no fan. AC worked but even when off, can hear street noise due to location of HC system. parking was $12+tax with in out privileges.
Overall our stay was very good. Would recommend to everyone. We are returning in June.

"Clean/Bright/Great Views!"

4

Michelle R, Toronto, Canada
29/05/2017

The bed was super comfortable. The room was clean...not luxurious, but very adequate. The little bar was great! The front desk staff very helpful. I could only stay 1 overnight but would have gladly stayed longer to check out the rest of the facilities. It was a great location for an event at St.Clair College for sure!

"Nice room with a view"

4

Kelly G, Kitchener, Canada
25/05/2017

Stayed at this hotel earlier this week when we were in Windsor for the Memorial Cup. Checked in around 5pm and my only complaint would be that the process was slow. The desk staff were extremely nice and friendly. I had booked the room via hotwire and they had reserved a wheelchair accessable room. The man who was checking us in said he would give us a free upgrade because we wouldn't be comfortable in that room due to all the modifications. Ended up with a room with an amazing view of the river and the Detroit skyline. Beds were comfy, tons of pillows. Hotel was very clean and quiet. Will definitely stay here again when I'm in Windsor or Detroit.

"Great Views to be Had!"

5

Matt I, London, Canada
25/05/2017

Checking in was very pleasant, and there is an ample canopy at the front of the hotel lobby. I would recommend taking your time to fully unload there, as the parking for the hotel is across the street from the rear of the building. I only had a backpack, which was fine for me, but if you forget something heavy, it can be a long trek to the vehicle and back with heavy baggage.
The staff was very knowledgeable, and the Concierge on duty was full of great suggestions for area attractions.
The elevator makes short work of 20 floors, and is very comfortable considering how fast it is.
The room I stayed in had a commanding view of the Detroit River, and I was able to snap a photo of the Detroit skyline. The beds were firm, but equipped with plenty of pillows. The Television wasn't limited to Satellite HD broadcasts, and had a USB port in the back that I used to charge a phone.
The bathroom was sufficiently stocked, and the tub was very easy to get in and out of. Water pressure was not a problem.
I took advantage of the generous breakfast. Though the breakfast facility is sprawling and impressive, the choice was deceptively limited. The disappointment of a sparse selection was balanced out with a very enjoyable and tasty meal, and I admit I went back for a second plate. :)
Though I only stayed for one day/night, the Waterfront Hotel left a smile on my face as I left town. I wouldn't hesitate to book here again if ever Windsor calls my name.

"Great Views, Unfriendly Staff"

2

CAN6574, Canada
24/05/2017

Hotel has fantastic views of the river, good wifi, and large, nicely decorated rooms. We had been thoroughly enjoying our stay until we encountered their unpleasant bartender and had difficulties sorting out parking issues with the front desk staff. If staying at this location, avoid the lobby bar!

"ok"

3

920silah, Mississauga, Canada
23/05/2017

Overall good. Rooms are relatively clean and tidy. The internet is reliable and fast. The quality of products is good. Missing a microwave and a safe. I Expect a better quality breakfast and free parking for the price I paid per night.

"Memorial Cup Trip to Windsor"

3

Mark R, Toronto, Canada
23/05/2017

Hotel is in a prime location close to all downtown amenities. Casino is within walking distance and view and access to lakefront parks, walks and bistro is excellent. However the hotel is now looking and feeling tired and aged. Rooms need to be upgraded

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Mark for the review. We do have a great location and we are in the process of completing the upgrades for all guestrooms. I do appreciate your feedback and we hope to see you soon.
Kind Regards,
Moe Razak

"time in windsor"

4

Z3765NLmichaelk, newmarket ont, Canada
18/05/2017

Had a very pleasant stay at this hotel, my wife and I commented the following day on how friendly and extremely helpful the staff was at this hotel, so pleasant to be treated in this manner when staying at a hotel.

"Great Hotel in Windsor"

5

G5937LWmariap, Toronto, Canada
18/05/2017

I had to travel to Windsor for a conference and stayed here. The location was fantastic! And the view from my room was fantastic! My room overlooked the river and I could see the skyline for Detroit. Very pretty. I found the staff amazing! Everyone was friendly and very customer service oriented. Great Experience! I would definitely stay here again and would recommend it to everyone.

"Great value if you can get a room"

4

CyndeeLaw, Toronto, Canada
17/05/2017

This used to be the Hilton on Riverside. The rooms are clean. A nice sized buffet breakfast is complimentary. There is a little snack corner off reception stocked with pop, juice, chips, candy. There is no room service. It is not a far walk to the Kev if you would like a steak dinner. Rooms are basic and amenities are basic. This keeps the cost affordable. A great spot that is less expensive than the Casino Hotel. Much better value if you do not mind finding food elsewhere.

"So beautiful!"

5

Jamie S, Aurora, Canada
17/05/2017

This hotel was so beautiful.. I was sad to leave! We stayed here for a wedding and were given the most amazing room with the most beautiful view of the water. This hotel was clean and very accommodating! The 24 hour snack shop is a great idea for after a night out! I will definitely return to this hotel!!

"Excellent Hotel"

5

markpQ2917JT, Clinton, United States
17/05/2017

This was by far the best Best Western that I have ever stayed at. And I would rank it in general as one of the best hotels that I have stayed at. They had an awesome breakfast and the hotel is located in a great location on the river. The view was awesome. I would recommend this hotel to anyone.

"Short Stay/Sweet Stay"

4

S519AVmicheller, Windsor, Canada
11/05/2017

Everything was clean, the bed was super comfortable. I was barely there long enough to get a sense of many of the services though! Our waitress (who went above and beyond by serving us when we had a late arrival and last call had already been served) was the most amazing.

"Location, location, location"

5

swede117, Michigan
09/05/2017

We had an excellent stay at the Best Western Plus Waterfront in Windsor. It is right across the street from the beautiful park and offers a lovely view of Detroit. Room was comfortable, clean and nicely furnished. Excellent and tasty breakfast was included. We will stay here again when taking the Via Rail from Windsor. It was very convenient to the train station.

"Beautiful Waterfront View"

5

Shelly Y, Sarnia, Canada
09/05/2017

Our room had a beautiful view of the waterfront. We were going to the Casino for a show and it was less than a 10 minute walk away. There are many restaurants within walking distance. There are a decent selection of options for breakfast which is included in the rate. Overall great value for the price.

"Best bang for you buck!"

4

Margot C, ontario
08/05/2017

This hotel couldn't have a better view if you opt (which I did) for the panoramic view. Room size is good, it's comfortable and clean. Didn't have the breakfast so can't comment on that. My room though did have a fridge and coffee maker.

"Nice Hotel, but Noisy"

4

deborahmQ4388HS, Macomb, United States
08/05/2017

Noise was an issue, I could hear noise from other rooms like they were right in my room with me and even being on the 19th floor, I could hear the cars on Riverside like they were driving right outside my door. The staff was wonderful and the hotel was clean and the breakfast buffet was huge, lots of choices. That said, I was there with a lot of other people for a race and I thought that they could have left the buffet open a little later as most people don't really eat before the race, and it closed right before most of us returned.

"Very disappointed!"

2

Barb H, Sarnia, Canada
01/05/2017

Booked through booking.com and our room was suppose to Ba river view. When we walked in it was a very small room and the furniture had to be rearrange to have any view other than the brick of the building. Breakfast wasn't the best, cold eggs were very disappointing.

"Hotel probably good for young family. Not for Adults. Bar lounge is not enticing. Staff at Bar on that evening more inte"

4

Nick L, Lakefield, Canada
01/05/2017

Hotel probably good for young family with children. Bar lounge is not enticing. Bar staff on that evening more interested talking to own friends before noticing me and then carried on anyway. Not professional

"Beautiful hotel!"

5

Donna P, Ontario
01/05/2017

Very nice rooms! Great atmosphere. Easy to find/get to. One of the nicest hotels in Windsor!! I would definitely visit this hotel again! Close to Caesars, Art Gallery and riverfront walking trail...Don't stay at the Travellodge nearby (poor service, parking tickets handed out to guests and hotel doesn't care/refused to help).

"It's a gem"

4

Lesley M, Exeter, Canada
01/05/2017

This hotel has gone through some great renovations. It is now a beautiful clean hotel with a great view of the river and easy access to go for a nice stroll along the river. The breakfast has gone from a basic continental style with paper plates and plastic utensils to a pretty extensive warm buffet (small) breakfast with healthy options and glass plates and silverware. As someone who travels a lot for work I truly appreciate the effort and value this hotel provides.

"Renovated... Really?"

3

MaybeSomedaySoon, Washington State
30/04/2017

The queen room was very spacious and that was nice. I was given a renovated room but I'm not sure what that means to them. The carpet is perhaps "newer". The furniture looks old and is very scratched up. The dresser drawers are wonky and the handles were all loose. The dirty phone was quite literally from the 1980's. There is mold in the shower and the drain backs up while showering. I had one warm shower out of three with low water pressure. When I got there, there was hair on the toilet, bathroom counter, and floor. When I wiped some water drops off of the counter (from myself) the tissue was discolored, which tells me the counters aren't' clean. The bathroom door itself was dirty. My socks got dirty from wearing them around my room. The remote control is placed in a bag that says it's a clean remote but it had fingerprints on it. There were prints on the mirror closet doors. The corners, nooks, and crannies throughout the room and bathroom are not clean. The overall room was just kind of icky.
I've come to the conclusion that hotels do the very minimum to make a room “appear” tidy at first glance but nothing is ever really CLEANED. I don't blame the housekeepers, as I imagine they are understaffed and likely doing the best they can to get in and out of a room in the time they are allotted by upper management.
The windows are old and one side of the "view” was full of moisture condensation so I couldn't see through it. I had to sit right in front of the good side to see anything because of the angle of the room. But what I did see was beautiful. The Detroit city skyline and riverfront park are very pleasant to look at.
The breakfast is a nice bonus. The bacon was great and the waffles are yummy, but the scrambled eggs have a weird bumpy liquid texture. I don't know if they aren't real eggs or maybe not cooked enough.
BUT after having said all that I have to add that the staff is so friendly and helpful. Housekeeping is responsive if you need something. Audrey in the bar calls everyone darling and is a kick! The hotel is in a great location and has a stunning view. I'm on the fence about staying here again because it didn't feel clean, which is a shame because we really enjoyed all of the people!

"Great value, Awesome views"

5

egraetze, Brighton, Michigan, USA
26/04/2017

Stayed here on a Thursday night after a concert. Check in was friendly, fast and efficient. Parking in the garage behind the hotel across the street was convenient. We had a king bed room, which was very spacious, clean and well decorated. Our room view was downriver looking at the bridge, and possible to look as far east as Cobo. We were on the 14th floor, and it was enjoyable to see as far as Dearborn, and way beyond. It was fun to just sit and watch the river. The bathroom was clean and roomy. Breakfast was a pleasant surprise as there was plenty of selection, and good tasting options. We walked across the street in the morning to walk up the river. The park is such a nice place to stretch your legs. The only minor disappointment was the lack of a hot tub in the pool area. Don't pass up going to the museum that you pass on the way to the parking garage. It is free, and interesting. We would for sure stay here again. You may want to request an east side room if you want to see the RenCen.

"Would Never Go Back"

1

michaelc24294, Champaign, Illinois
24/04/2017

Would never go back, the employees issued a key to my room and a random couple had access to my room for over 24 hours. Essentials could have been taken, security put at risk, safety was a massive concern. Sad, I do not recommend.

"Great Weekend"

5

jessicacC7250DR, Chatham, Canada
24/04/2017

Room was perfect! All employees were friendly and helpful! Especially the awesome lady working at the bar! Gave me plenty of choices of what she thought I'd like cuz I'm such a picky drinker! The parking was a bit complicated at first and I didn't realize we'd have to pay for it, but that's the only flaw I've found. I used to do housekeeping at a hotel, and this place was wonderful even with it being full house, with frats and weddings. Highly recommend this hotel. I WILL be returning! Thanks for an awesome weekend!

"Adequate room, but they removed the Hot Tub from the pool area."

1

User
23/04/2017

We go to Windsor every year in may for a Golf and getaway weekend. In previous years the hotel had a Hot Tub and it used to be awesome. Since Best Western took over they cemented over the hot tub and made that area into another poolside area with lounge chairs like they have around the other sides of the pool.
It is now not a place we stay at anymore because the biggest draw was getting into the hot tub after a day of golf which we can no longer do because they removed it.
This place is worse than the Holiday Inn in Windsor because of the removal of the hot tum from the pool area.
I would just stay elsewhere because this place is now overpriced.

"One of my choicest"

5

Wesley P, Fairborn, Dayton, United States
23/04/2017

Excellent Service. Employees are kind and cordial. Fairly decent breakfast and close to downtown and nice view from the room. I would highly recommend. I will always return if I am sent again by my company.

"Best Western Waterfront"

3

Ewa K, Mississauga, Canada
20/04/2017

We stayed at the hotel because of my daughter swimming competition. The location is fantastic. The hotel needs a bit of work. Elevators are scary. Breakfast was awful. Definitely needs a restaurant since there is no decent place around to eat. (Except for Keg restaurant). For our purpose it was perfect because the swimming competition pool was across the street. The hotel was crazy busy.

"Room with a view"

5

jly730, Grand Rapids, Michigan
19/04/2017

Staff was friendly and very accommodating. Room was slightly dated but clean, comfortable and the view is spectacular. Location is fantastic with lots to see and do nearby. I would love to stay here again.

"Nice place for short vacation to Windsor"

5

KrishnadasSanthosh, Toronto, Canada
17/04/2017

Liked my stay with BW. The staff were really friendly especially one in the bar. She was so funny and it would make you sit in the bar much longer than you originally planned. Free breakfast was decent, room was clean. Most rooms have wonderful view of the river, Ambassador bridge and Downtown Detroit. I will recommend it to anyone who is planning to visit Windsor for short vacations. Our return train to Toronto was in the evening and they let us stay in the room till 3 which was a great help.

"Great View"

4

Don_Falconer, Toronto, Canada
16/04/2017

Had room 1013 - corner suite with great view across river and Detroit skyline, which is spectacular at night!
Nice downtown, river front location.
Parking across the street behind the hotel is slightly inconvenient.
Breakfast was ho hum typical.
Keg is less than a block away which is a plus.
I've found BW Plus hotels to be good reliable choices and I will stay at this one again.

"Satisfied"

4

User
16/04/2017

Our room was clean and nice. Our view was great. We were in town to catch a Red Wings game. Hotel was in perfect walking distance to bus terminal and to casino for some afternoon fun. I would stay here again, we have no complaints! The breakfast in the morning was standard

"Excellent"

5

onip1969, Vancouver, Canada
12/04/2017

We stayed here for 3 nights and were very happy with our experience. The staff was very friendly. Our room was clean and comfortable, located on the 20th floor. The bed was king size and provided us a great nights sleep. Our room had a view of the river and Detroit on the other side. There is a free continental breakfast which included fruits, breads, eggs, waffles, sausages, cereals, pastries, coffee and juices.
My only complaint is there is no in room safe. Otherwise we had a great stay and recommend this location.

"Exceptional View"

4

Conway C, Markham, Canada
11/04/2017

It is my second time staying at this hotel. I chose this hotel cause of the amazing view. Room are clean, staffs are friendly, a very convenient downtown location. Only problem is the Wi-Fi, sometimes it s very difficult to log in to their network. Anyway, overall, I will come back and stay with this hotel again.

"Very good place to stay"

4

Rupinder S, Markham, Canada
11/04/2017

The hotel is right at the waterfront so it's really nice to go for a walk in front of the hotel in the park by the waterfront with lots of nice views and beautiful garden. The service is very good and the staff is very friendly.

"Great location"

4

klilek, Ontario
10/04/2017

This is a great hotel if you want to walk to everything it also has a great view of the Detroit skyline. The inside is a bit tired and the inside walk to the hotel from the parking garage is straight from a horror film.

"Best Western Stays are excellent"

5

User
09/04/2017

Facilities are great, staff is excellent and always helpful, and cheery! I stay at the Best Western Plus Waterfront Hotel in Windsor ON quarterly and have not had a bad experience. Amenities are great and staff is wonderful!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for the wonderful review and your loyalty.
Our staff, Location, hotel amenities and great guests make this hotel one of the best in Windsor, On.
We look forward to welcoming you back in the near future!!!
Kind Regards,
Moe Razak
General Manager

"Good location"

3

User
27/11/2016

We stayed for one night over the American thanksgiving weekend for a hockey game in Detroit . We arrived in Windsor earlier than expected, we called ahead and we were able to check in about two hours early, which was amazing. The lobby is clean and modern. The staff was very friendly and polite. Check-in was very quick, parking was very reasonable at the multi-level behind the hotel that does have an enclosed walkway to the hotel, it is a bit longer walk to the hotel by way of the walkway though. The location for our visit was extremely convenient, there is plenty of bars and restaurants within close walking distance, the casino is also a short, direct walk. We used the tunnel bus to get to downtown Detroit, and the terminal is right across the street from the back entrance to the lobby. The only complaint that we had was with the room itself. While we were pleased with the rate ($178 after tax), we were disappointed with the condition of the room. The bed was very clean and comfortable, but the room was very outdated, old carpet, and furniture, the bathroom was also clean, but dated and dark. With some room renovations this would be an amazing hotel. Perhaps just drop the PLUS and just sell it as a regular best western. For the absolute amazing location we would stay here again.

"Nice place with a scenic view"

4

manor63, Houston, Texas
23/11/2016

This was our very first visit to Canada. It was a comfortable place to stay in Windsor with a nice breakfast buffet. A nice park with a wonderful view of the Detroit skyline is just walking distance. Parking is not very convenient, though, as you have to cross the street at the back of the hotel.

"Terrible Customer Service/Unfulfilled Promise"

1

kay123456, kay123456
18/11/2016

We booked this hotel for 3 days and all we got was terrible customer service. To start off with, we paid for a River View room and they end up giving us a partial view room. Beds are horrible - They need to be upgraded!
Went to the front desk to ask for something and the front desk was extremely rude - "we don't carry that here at front desk" This was the person's reply and he completed ignored us and starting helping another customer.

"Great place with a wonderful view!"

5

User
18/11/2016

We have been here several times and really enjoy the city of Windsor, ON. The rooms here with the view of the Detroit skyline is beautiful. Wonderful city to walk around to the restaurants, shops and entertainment (Caesars). Highly recommended.

"Love what they've done with the place!"

5

Sam S, Windsor, Canada
16/11/2016

My husband and I just recently visited since it changed over to the Best Western and we absolutely loved it. Very modern and clean.
Breakfast included - all for a very reasonable price too.
Will definitely be staying here again.

"Awesome time "

4

User
15/11/2016

Main reason why we were here was for my friend's wedding. Easy to locate from the border. Nice location as it is at riverfront.
Room is quite small but ok. Overlooking the river which is nice. Near elevator. Parking is at 12 dollars a day at the rear of the building right across the street. It is safe but I would think that the parking lot rightly behind the building could be for the guests. Extra care provided to us. Got a note from them as we did not want any housekeeping... frankly we left for a day to go to Niagara falls. They offered us towel which was nice but we did need new towels. Breakfast may be too redundant. Very little selection. Same thing every morning. Lack of condiments like hot sauce, mayo etc. Lack of bread selection.. may be bagel, more wheat bread or rye. May be biscuit and gravy on sundays may not be a bad idea for more variety.
Walking distance from restaurants .. too cold to walk though. I am a desert rat and cold and is like water and oil. Lol. I guess that's Canada weather for u. They offer exhange for US dollars to Canadian dollars which is convenient. Walking distance to the wedding reception which was nice.
Overall it was good.

"great location"

5

Shukisagy, Haifa, Israel
15/11/2016

I visited Windsor for business and selected this hotel for its location. Was lucky to get the top 22nd floor and the view is fantastic. room are huge, with 2 queen beds, very clean and comfortable. free Wi-Fi and free breakfast which was quite good but served with paper plates and plastic cutlery.

"Great View"

4

GAY B, Brooks, Canada
14/11/2016

The hotel over looks the river to Detroit. You can have an amazing walk, run or bike along the river walk way park. There are many restaurants close by for an evening out. Easy access from the hotel to downtown shopping.

"Great Stay"

5

allang914, Bradford, Canada
14/11/2016

Stay at this hotel always when in Windsor. Clean, great location, great view from room and fitness center. Parking is reasonably priced and handy at the back of the Hotel, and easy access to the Tunnel to the States.

"Weekend stay"

4

User
13/11/2016

Checking was smooth. Parking is around back in parking garage, somewhat inconvenient. Rooms immaculate and very comfortable. Hotel has a pool but no hotub. 100% smoke free, but could smell smoke on our floor. Breakfast, included was very good. Lots of space to eat. Close to downtown and most amazing view of Windsor coast line, Detroit river and Detroit skyline. You pay for the view.

"Amazing view!!"

5

marshall111114, Findlay, Ohio
12/11/2016

My husband and I went for a romantic anniversary trip. We were not disappointed!! The room with the panoramic view of the river and Detroit skyline was worth every penny!!! The hotel was modern and very clean. It was also very conveniently located to several bars and restaurants. Fantastic stay!!!

"Great View and Good Value"

4

John H, Cobourg, Canada
09/11/2016

One of the most impressive views of the Detroit skyline can be seen from the windows of this hotel. The hotel is located close to the casino and the arts centre and it takes only a short walk to get to downtown locations. The rooms are adequate in size, clean and comfortable. It is solidly a 4 star venue.

"Views for all & great staff!"

5

YourSecretShopper, Florida
08/11/2016

All rooms seem to have a river view. Visiting for a hockey game in Detroit - perfect getaway with a view of the city and escape the madness of conventions. Check in was a breeze and the views (even partial) are simply amazing. Red & white accents made it home feel for the Red Wings. Everything and everyone was great - very helpful. Bathroom faucet was pretty weak, very low water pressure but everything else was simply perfect. Parking was available across the street behind the hotel for $12/night - great location within Windsor.

"Not worth it"

2

User
07/11/2016

Everything looks great from afar. The lobby is lovely and updated and the front desk staff was pleasant at check-in. We booked a 2 queen room. When we got to our room, they were not queen sized beds - they were double. The bathroom fan didn't work. The a/c heat unit in the room was filthy! And when we opened the panel to turn it off - we couldn't because it was missing the nobs and the labels! They charge $12 to park and it is in a sketchy public parking garage on the block behind the building. We parked on the 4th level and tried to use the elevator down but the elevator didn't work and we got stuck in it and had to pry the door open! The stairwell was so dirty that you didn't even want to touch the doors or the stairs themselves. This hotel was definitely not worth the price! Will not be staying here again and will be seriously reconsidering staying at any other Best Western in the future.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
The Best Western Plus Waterfront Hotel appreciates you taking the time to review our property. We would like to offer our sincere apologies with not meeting your full satisfaction and I have forwarded your concerns to Compark as they operate the parking lot. We will work on making sure this doesn't happen again!
Moe Razak
General Manager

"The location might be good, that's about it."

1

Cameron Mr C, London, Canada
07/11/2016

If you think you're getting a deal, you've got another thing coming. The continental breakfast is awful, the A/C unit in the room sounds like a Hemi truck engine, and my room seemed dirty. The staff was friendly though at arrival, and the bar lounge is really nice.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Mr. Cameron,
Thank you for choosing The Best Western Plus Waterfront Hotel. We treat every guest feedback with great importance and we are deeply concerned about your disappointments and the shortcomings you experienced. We fully understand your frustrations as they clearly do not reflect the high standard we pride ourselves on. Please be assured your feedback has been shared with our respective teams to learn how we can do better in the future. Again our apologies.

"Great place to stay!"

5

Dennis M, morristown, United States
05/11/2016

I was very pleased with the staff and cleanliness of the rooms. My stay was a pleasurable one. The view was breath taking from my room. The only drawback to staying here was having to pay for parking. I would defiantly tell anyone that visits Windsor about staying at this hotel.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Dennis,
We are delighted to know that you had a wonderful stay at the Best Western Plus Waterfront Hotel and we appreciate your review. We value your business and look forward to welcoming you back soon.

"Great weekend Getaway !!"

4

SamfromNiagara, Niagara-on-the-Lake, Canada
31/10/2016

The hotel is great with all its amenities, close to downtown and right on the waterfront. Room view of the river and Detroit was really nice. Only thing ... their breakfast is decent but closes way too soon at 10:00 a.m. the staff was already clearing things. Could use to stay open longer until 10:30 or 11:00 a.m. Busy hotel but clean and great service from front staff (forgot her name but she was very pleasant and helped us out tremendously). Great weekend getaway except for the Halloween bash happening next door to the hotel ... you could hear the music through the walls. Beware of coming on Halloween weekend !!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for sharing your feedback following your stay with us at our Best Western Plus Waterfront Hotel. We truly appreciate and value your feedback. I have shared your review our F&B Manager and we look forward to welcoming you back in the near future.
Kind Regards,
Moe Razak

"Great spot on the waterfront"

5

Tom_Ragell, Toronto, Ontario, Canada
31/10/2016

Clean hotel with comfortable beds. Walking distance to casino and the waterfront park in front of the hotel. Great views of the waterfront and Detroit from our hotel room. There was coffee available in the lobby, but it wasn't worth drinking.

"Loved it, and an awesome view!!"

4

daveb186, London, Ontario, Canada
29/10/2016

We were on the 15th floor, with an awesome view of downtown Detroit. It's a busy place, but we enjoyed our stay. Breakfast was decent. We walked to the casino, it was 10 minutes maybe. Parking was convenient, but drop your bags off first.

"Best Western in Windsor - Not worth the money"

2

tee1121, Toronto, Canada
27/10/2016

Came here thanksgiving weekend
- Bars were OK, not very lively
- The view is beautiful but I am sure the view at the casino is just as lovely; would have stayed there had my partner not forgotten his ID.
They say the parking is free, they try to charge you thereafter for parking when you have already left the hotel
Hotel tried to charge me TWICE for my stay because they are unorganized and clearly incompetent in the hotel business. The receptionist even had the audacity to say sternly ' you owe us money ' . Sorry I am a working professional and last time I checked, I paid my dues the day of. Ten minutes later she apologized after reviewing records and said although she tried to get into my account to take out money - and was unsuccessful because it was not authorized - the 20$ she did manage to charge to my card, only $6 will be refunded because parking...
I have stayed in many hotels for business or travel, Best western in Windsor was the most hassle I have had to endure.
I got a room with a king-sized bed - the rooms are very small, similar to hotels you would find in NYC and despite the height, traffic from below can be heard.
I will not be returning nor recommending this hotel to those who visit Windsor

"Great hotel- SO CLEAN"

5

User
26/10/2016

Went to celebrate a birthday&we were all so impressed with the room, location of the hotel, and price! Very clean w/ great service. Highly recommend this hotel to anyone who is looking to visit Canada

"Best Best Western"

5

Edward P, Kalamazoo, United States
26/10/2016

Great place to stay in Windsor. I will stay here in the future. I stayed here when it was a Hilton. It is even better now. Great views of the river and Detroit. Walking distance to everywhere I wanted to go.

"Great Rooms, Awesome Views of Water, Lousy Breakfast"

5

legalcarol, Sterling Heights, Michigan
25/10/2016

My friends and I came here for a girls weekend. The hotel itself is very nice, great rooms, good service, beautiful views of the waterfront, convenient location, but the breakfast was definitely lacking. They advertise it as a full breakfast, and in essence it is. They have warm dishes, including waffles which were good, as well as your usual cold cereal, toast, bagels, some apples and pears. My complaint was with the eggs, which I don't think were really eggs. I think they were some kind of powder mix because the texture was strange. They also had sausage, which were great big fat links that were awful! We didn't even eat them the second morning.

"Detroit fun Canada Price's"

5

User
24/10/2016

Family went to a Detroit Red Wings game and stayed at the BW in Windsor. Great choice. Wonderful breakfast. Kids enjoyed the simple pool. View from our room was to die for of the Detroit skyline. And prices were well below that of the US competition. Will stay again if I'm up that way.

"Nice "

5

Designerdb0212, Chicago, Illinois
23/10/2016

Really enjoyed my two night stay here. The pool and workout area has a beautiful view. The room was clean and large with very comfortable bed and bedding. The breakfast was amazing with a large variety from fresh-made waffles to eggs, sausage, potatoes, cereals and pastries. The tea and coffee offered all day was also appreciated.
The staff was perfect and I would love to go back one day.
The only negative thing I can say is that the parking is across the street in a city garage and you have to pay extra for that.
All in all, 5 stars.

"great view"

5

lovenu, lovenu
22/10/2016

We stayed at this hotel for one night. We were not expecting such a nice room with a great view of the river. We wish we could have stayed longer. Staff are soo friendly and helpful. It has a great breakfast. So much to choose from.

"Convenient to the casino, performing arts centre, greyhound"

4

Sherley Q, London
21/10/2016

I was at this hotel for business for two nights. The check-in was smooth and an upgrade was provided upon request. I was on the 12th floor and had a view of the Detroit skyline. My room had a queen bed. The layout is a little unusual and there is not a comfortable place to watch the television due to the angle of the bed. As well, without drawing the curtain properly, you will be sharing the view with your neighbour! The desk was large enough to work at, fridge worked well and ice was on the same floor. The hotel was clean. The breakfast area is very busy in the morning, offered scrambled eggs, sausage and bacon, waffles (pre-made in a warmer) and make yourself, juices, coffee, tea, fresh fruit and hot and cold cereals. The staff are very good about replenishing all areas. The parking was a bit of an issue, you must exit the front lobby entrance, make your way along a one way street to find the parking lot at the back of the hotel. I opted to pay the extra for the onsite parking. The alternative offered is in the parking garage across the street from the backdoor parking lot. Staff were pleasant at all interactions.

"Overnight business travel"

5

Don H, Simcoe, Canada
21/10/2016

Very nice hotel ( I think it used to be the Hilton), all rooms have fantastic views and are pleasantly decorated . It is a work in progress as they are remodeling the lobby Bar and restaurant. Parking is out back at $12.00 per day

"Birthday Trip!"

5

User
20/10/2016

I went here for my friends birthday weekend and it was perfect! Very nice and clean and the service was friendly. It was also right down the road from the strip (walking distance) which saved us gas, the trouble of paying for parking, and we got to enjoy everything differently. 10/10 would do again.

"Yes there were bed bugs"

2

vinpin, toronto
19/10/2016

I usually check before I book a room, but this was done by a colleague. If I had checked, I would not have stayed here. I was there for just one evening and when I got home, I found the tell-tale sign of a bed bug bite on my wrist. 3 bites in a row. Extremely itchy. Room 808. Crossing my fingers I didn't bring any home.

"If you like a little peace and quiet, stay here!!!"

4

Lintner E, Warren, United States
19/10/2016

Last trip to Windsor I stayed at the Holiday Inn Express, but it was full of 19 and 20 year old kids wanting to go bar hopping. The Best Western is for ADULTS, and is better priced, no drunken teenagers. If you want a spectacular view and a peaceful night's sleep, stay here. Only two things they need to improve, which is not a deal breaker for me. 1) put exhaust fans in the bathrooms 2) the "full" breakfast needs much improvement, as it is basically already cold before it even gets on your plate. Upside: the staff is fantastic, great fitness room and the internet didn't crash on me one time. I will be staying there again.

"Wonderful Stay"

5

User
17/10/2016

Had a wonderful experience at the Best Western Plus Waterfront Hotel. Great staff always willing to help out. Hotel very busy but handled it very well and with professionalism. Breakfast was delicious! Lots to choose from. Will stay again and will definitely recommend. The view Amazing.

"Awesome View"

5

LoveSunshine524, Howell, Michigan
16/10/2016

The room was very clean and the staff was super friendly!! This location had a very inviting atmosphere... The bartender Audrey was very nice along with the young waitress working with her. We will definitely be back for another stay.

"GREAT ROOM AND STAFF"

5

CantonLady, Canton, Michigan
16/10/2016

Booked a room for a Friday night. The staff and room were gorgeous. The king bed was the most comfortable bed I have ever slept in. Room so clean. The view was out of this world. Coffee in room was premium and all amenities were upscale. A big thank you to Amelia who helped in the booking of this property. She was outstanding.

"Great staff/clean hotel"

5

User
16/10/2016

excellent friendly staff on check in, clean rooms, great breakfast buffet. Parking is a bit cumbersome, had to leave hotel and walk to public parking garage. covered walkway under construction and unavailable. would recommend hotel stay

"Great View"

4

Leonard D, Mississauga, Ontario, Canada
15/10/2016

The Hotel overlooked the Detroit skyline and was close to the downtown Windsor business core. The breakfast has a large variety of options and was plentiful. The room was clean and comfortable. The staff was friendly and check-in was quick.

"An OK stay at best"

2

User
10/10/2016

The only compliment I have about the hotel is its view (we're on the 21st floor and it's river front).
At check-in, the guy at the front desk literally made me wait for a good 5 minutes or so, because he apparently had to finish some unfinished stuff for someone else. While he "apologized", he didn't say that with any eye contact, so to me, that really couldn't count and he really didn't meant whatsoever. It was really just to acknowledge my standing right in front of him waiting and saying "I know you're here waiting but you'll just have to wait until I finish".
Then the so called "newly renovated" room really isn't that new at all. It even still has the stale smell! Then at night, when we tried to turn on the heater, it instantly smelled liked burning, literally like something's on fire kind of burning. So strong that I was even worried that the fire alarm would go off. We had to turn on the AC to get rid of the burning smell.
Then came the breakfast time in the morning. I was looking for something similar to that at Hampton's, since it's hot breakfast. Oh my wasn't it just so disappointing. The scramble egg was beyond bland, and there's no salt and pepper (unless I completely missed it). I didn't try any of the bread or English muffin, as there's no while wheat/ grain options available. (I didn't try the sausages either to be fair) It was so bland that I almost wanted to stop by at a Tim Horton's for another breakfast.
I'd not recommend or return next time.

"Good View"

4

Sang Bum K, soeul, South Korea
09/10/2016

Everything was so good but a little bit dark in the room. Elevator has some problem... please check them.... Bleakfast was good but how about prepare an Oriental food...... The coffee in the lobby was very impressive. There was not information about city...like maps ...

"Comfortable"

4

User
08/10/2016

I was here for business and enjoyed my stay. There was a nice hot breakfast and overall the accommodation was pleasant. Good value and location to downtown and the Casnio. I would definitely return again.

"Great views.."

5

nakitia, Patong, Thailand
08/10/2016

Awesome location..get room with view of river.. room 210 310 410 and so on gets almost full wall of windows with amazing view day and night..free breakfast is fabulous. .great staff and very clean. .walking distance to bars and restaurants

"Recent overnight stay"

4

PWh57, Toronto, Canada
06/10/2016

Pros: beautiful riverside location; friendly and helpful check-in staff; nice, modern room; close to tunnel or bridge to U.S.; parking garage close by
Cons: Exterior could use an update; Breakfast - really nice breakfast room that serves very mediocre food (rubber eggs, pale bacon, cardboard waffles) on paper plates with tiny plastic utensils and plastic juice cups. Is it too much to ask to have REAL plates and cutlery?

"Beautiful View of the Park and Waterfront"

5

Ravenhawk39, St. Catharines, Canada
04/10/2016

Hubby and I decided to stay at the Best Western Waterfront Hotel in Windsor as we were going to see the Alice Cooper Concert at Caesars. This hotel is really nice. Our view was amazing. Our room was clean, comfortable and as we were on the 17th floor, we had an amazing view of the Detroit river and park below. I will definitely stay here again if we ever go back to Windsor. Service was great and the free breakfast was filling. There was always coffee and tea in the lobby and a coffee pot and fridge in our room.

"Great View."

5

Paula S, Calgary, Canada
02/10/2016

The view is beautiful from the top floor . Gardens in the park are incredible. I wanted to keep the blinds open the entire time we were in the room. The skyline in Detroit at night is amazing .
The bed was comfort and the coffee was great.
Only one issue is the elevators are not all running so going down I waited 15 min and stopped on every floor. Not fun if your trying to get to breakfast . Left the room at 9:45 and got down for breakfast at 10:05 and of course it is all gone.
I did like the hotel and will stay here again.

"Not worth it!!!!"

2

larry f, brantford
02/10/2016

After staying at the best western we will not return for any visits to windsor. Rooms were old looking. Newer items but still old. They still have the older model wall mount ac units which are loud and poor at best. There are 3 elevators and you wait a long time for one. We were on the 15th floor so not much of a option but to wait. There is no lobby bar or restaurant to eat at or have a drink. Counter staff were not happy to be there. We checked in at about 3pm on Friday afternoon the 30th and staff was miserable. Not at all worth the almost 200bucks to stay.

"Great hotel"

4

MaryAnn D, Burlington, Canada
01/10/2016

Stayed here for a family wedding in Windsor. Very nice clean room and hotel. Beds were super comfortable. Complimentary breakfast was horrible - how scrambled can taste so bad and be served as such was unbelievable. Would have loved to be able to pay for a good breakfast. Complimentary should not equal bad. But we did not come for the breakfast. We would definitely come back for the hotel. Service and employees were friendly and quick.

"Great view and great beds "

5

JulieR0bin, Hamilton, Canada
29/09/2016

We stayed here on our way to the States. We took the 24hour special for $129 night. Great rate and beautiful view. The beds are awesome. Very comfortable. Would highly recommend this hotel. Right beside it is the Keg. Perfect service.

"View - simply stunning"

5

Pat155, Ontario
26/09/2016

Attended a 3 day conference in August. Reception area was welcoming, check in was fast. Room was clean and wonderfully cool as it was 33 Degrees every day. The view from my room was the skyline of Detroit and was breathtaking.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again.
Moe Razak
General Manager

"Great hotel with a view"

4

armchi, Mississauga, Canada
26/09/2016

Went to Windsor for a show and booked the Best Western to stay over. The room was great and had a great view of river and the city of Detroit. The staff were friendly and the complementary breakfast was great. There is no on-premises parking but there is a parking lot across the street and the hotel will provide a parking permit for your stay for an additional cost which is charged to the room.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Guest,
We are delighted to know that you had a wonderful stay at the Best Western Plus Waterfront Hotel and we appreciate your review. We value your business and look forward to welcoming you back soon.

"Great beds, poor service. "

3

Jackie1510, Melbourne, Victoria, Australia
26/09/2016

Stayed for 4 nights for a family wedding. The beds were absolutely lovely - the best so far. Unfortunately the air conditioning was noisy, & the desk staff were less than helpful. Standard answer for every question was "no" or "I don't know ". And really?? Poor quality paper plates and flimsy plastic cutlery in the dining room??

"Fantastic views of detroit"

4

Deb B, kent
25/09/2016

We stayed here for a friends wedding. The room was spacious and with fantastic views across the river to Detroit. Breakfast was chaotic on the Monday as it was Labor Day, and the hotel needs to be more prepared for busy days. Location was great and hotel very clean. I just loved the view

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for sharing your feedback following your stay with us at our Best Western Plus Waterfront Hotel. We truly appreciate and value your feedback. Truly, this is not the norm and we look forward to welcoming you back in the near future.
Kind Regards,
Moe Razak
General Manager

"Loved the BW"

5

starchild101, starchild101
20/09/2016

Went here for any over night trip to see a show at the casino. Lobby was very nice, modern and clean. Check in was a breeze with a pleasant staff. Room very comfortable, nice bed, and plenty of space. Standard bathroom, nothing bad about it, nothing over the top. The free breakfast was decent and a surprise since in most cities you are paying for your breakfast.
The location, as mentioned in previous reviews is great. Close to many restaurants and only about a 10 minute walk to the casino. I will defiantly stay here again when visiting Windsor.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Valued Guest,
Thank you for choosing to stay with us and we truly appreciate your feedback following your stay.
We are glad you found our hotel nice and conveniently located close to the Casino and that you also had a good experience with our services, facilities and food.
Please do visit us again, we look forward to welcoming you back.
Sincerely,
Moe Razak
General Manager

"Good view and location"

4

Eric H, Toronto, Canada
19/09/2016

Went with a large group and the hotel was very accommodating. The rooms are neat and modern.
Breakfast was below average at best.
Has a nice view of the river and the location is very convenient being right downtown.

"Recent reunion stay"

4

Joanne H, Heath, Ohio, United States
19/09/2016

55th nurses reunion stay. Everything was absolutely great!! I had a room with a panoramic view of the river and Detroit skyline, and it was fabulous. My sister, who resides in Windsor, booked this exact room for her anniversary!

"Beautiful Hotel"

5

Mobius48, Port Rowan
18/09/2016

We really enjoyed our stay here - the hotel/room were beautifully appointed. We had a room with a river view which was super. The décor of the room was fabulous; colours, drapes, bed linen, wallpaper pictures. It was very clean as was the whole hotel. The staff were very pleasant, welcoming and eager to serve, especially Stephanie who helped us tremendously with our dining requirement. The breakfast room/lounge was very roomy and designed to accommodate a large number of guests. The breakfast was super; food fresh and plentiful. We will definitely stay here again if we return to Windsor for a concert. It was the perfect location for a concert at Caesar's - we were able to walk there and back.

"Amazing Location!"

4

Kerry P, Niagara Falls, Canada
17/09/2016

Focusing on the positives, this hotel is perfectly situated and has breathtaking views. The Windsor riverfront continues to improve and kudos to parks and rec for making it so beautiful and usable. This hotel has accommodating and friendly staff and a very generous breakfast. The suite I stayed in was large and comfortable but could use some refreshing. I liked the large tv and a quality bed.

"overnite stay"

4

robertlQ7029PW, Louisville, Kentucky, USA
17/09/2016

We stopped in at this hotel on our way to Toronto. Great clean renovated room. The tv was not clear and the sound was bad. Need new TV. Great breakfast options and presentation. The eggs were cooked so dry and the bacon was way under-cooked.

"Mom and Daughter reminiscing trip "

4

User
16/09/2016

I am writing this review while we are still staying at The B W Windsor ....
The Good ;
Most of the staff are wonderful Audrey and all the other staff in the kitchen go above and beyond to help make you feel comfortable in fact Audrey and I have become friends , any staff we met in the hallways where very polite and helpful and our house keeper on the 17 floor is just such a sweet lady and very good at her job, Stephanie at the front desk is another wonderful employees.
The not so good ;
There are a few staff at the front desk seem a bit more intarested in there own doing then helping guest ( this has happened more then twice as I would not mention if it where less )
VERY DISAPPOINTED;
With there advertising team , it states there is a Bar /Restaurant
There is not ! not yet, they have been saying for ages soon soon so the staff tell us . one of the reasons we booked our 10 night stay here is because there was a Bar/Restaurant so if we just wanted to stay home we could , My Mom has a walker so not easy for us to walk to far so we need to get a taxi just to eat which adds up plus we wanted to have some night to just stay in , we have not said anything to staff as its not there fault its head office and Advertising staff as on the web site it states there is a Bar/Restaurant , so please either change your website or give a gift voucher per night for the inconvenience.
But all and all we are loving our stay here.?????? and that's because of the great staff they have here .

"Beautiful Interiors but not worth it"

3

Stephen S, Oklahoma City, Oklahoma
15/09/2016

Beautiful lobby and rooms and elevators, Friendly staff and beautiful decor for a refurbished hotel. ( It used to be the Raddison,we had stayed there and had a pleasant stay at $100 a night) The beds must be the same ones only older and about as comfortable as sleeping in the car. Breakfast was good and lots of variety but at $189 a night state taxes plus room tax was outrageous Its noisy and we were awakened by loud talking all through out the night and e were on the 19th floor. I wouldn't stay there again if it was the last place on earth.They had just sprayed the room with some kind of insecticide not really strong but still not a pleasant smell. The heater cooling was noisy and only made the odors worse.

"Good location on the riverfront"

4

obsea, Toronto, Canada
14/09/2016

Location was excellent. Right on the river front and close to downtown area. Parking across the street in garage was convenient but was an extra charge. We were not informed of the construction on the front of the hotel which caused some check in problems. There was a large wedding party at the hotel and they monopolized the breakfast area. The hotel made no accommodations for the large crowd. Indoor pool looked clean although we did not use it.

"Top Notch"

5

Constance D, Canada
13/09/2016

First time stay at this hotel. Very impressed. Front desk staff were very helpful and check in was a breeze. Room was spotless and loved the added touch of a makeup wipe in the bathroom. Had a river view room with king bed and it was spectacular. We will be back.

"Nice hotel, terrible breakfast"

3

Phyllis B, Toronto, Canada
12/09/2016

Nicely situated hotel, great views of the river, riverfront and Detroit. Staff are very friendly and helpful, but the free breakfast is awful. You deserve better, go buy breakfast somewhere else. Otherwise, nice place.

"Great location and value"

4

the4taals, Owen Sound, Canada
11/09/2016

We stayed here to see a concert at Caesars Windsor. The hotel is in an excellent location, our room had a panoramic view that was awesome, the bed was comfortable but a small "queen" and the room was clean. Parking is $12.00 and located behind the hotel, very easy to find. The breakfast was okay, the hot selections scrambled eggs, sausage and coffee were gross but everything else was good, the attendant was very attentive with stocking up. Would definitely stay again, for the price it was great.

"Great location, great value"

4

User
09/09/2016

Spent an evening here to break up a trip from Milton to Chicago. Great location with fantastic views of the riverfront and the Detroit skyline.
Room was very clean and updated. Beds are a very personal / subjective matter, these particular ones weren't my cup of tea (too rigid and high in the centre), but clearly others have not had any issues.
Parking required some navigation for the walk back to the hotel, just follow the signs and you'll be fine - or walk directly from the parking building to the hotel at the street level. Additional $12 fee, my vehicle was safe and undisturbed.
Free breakfast was more than adequate and appreciated. All the stuff you would expect - juices, cereals, bacon/sausage, eggs, bread etc...
The value and location make this hotel easy to recommend.

"Terrible service, making a bad situation worse"

1

Sean G, Ottawa, Canada
09/09/2016

Booked the hotel in March using a Trip Advisor-recommended online travel site, Hoteling. Was coming to Windsor for a friend's wedding; there seemed to be a lot going on the weekend of our visit so the wedding party was not able to block enough rooms for out of town guests at this hotel, and it was recommended that all guests try to stay here. Bestwestern.com did not show availability for Saturday night and calling the hotel direct didn't provide a different result. Hoteling, a company that came up in a search on Trip Advisor's site (not an ad that linked out), showed two rooms available at $130/night; a friend and I booked right away, as we were both in the wedding party and wanted our spouses to be at the same hotel.
Fast forward 6 months to September and we arrive Friday afternoon to check in, only to find out that our rooms were cancelled by Hoteling, who apparently has gone bankrupt. Hoteling had already charged our credit cards for our rooms. This definitely was our problem and we cannot and do not fault the hotel for this. The hotel staff seemed to have knowledge of Hoteling's bankruptcy and expected to see us, as if they had experienced this with guests before. We were advised that Hoteling had cancelled our rooms and there was not a replacement reservation made for us. A customer-focussed and proactive hotel would have contacted its guests prior to arrival, since guest personal information was on file, and asked if they were aware of the room cancellation and if they needed to have a new reservation made. Instead we were presented with the news upon arrival and told we could be accommodated Friday night but not Saturday night, as they were full. Our names would be put on a cancellation list in case someone did not show up or checked out early. Having little choice at this point and being late for the wedding rehearsal, we checked in for the one night and hoped something would open up. This fiasco had us miss the wedding rehearsal and put us in trouble with the bride and her family.
We woke up Saturday morning around 7 wondering if our luck would change and we wouldn't be forced to call around town to find a new hotel. We were required to meet the groom at 9 am to prepare the day's festivities so we did not have time to mess around. I called the front desk to see if a room had become available and was told that one had indeed freed up but but it was the last one. I asked why we weren't called, being on the cancellation list, but was told that others had called ahead and taken the other rooms. I notified my friend of this and he went down to the front desk to confirm what I had already told him. He then tried looking online for options, even though I told him that he and his wife could stay in our room with one bed, if nothing could be found. Bestwestern.com showed a room available; he asked the front desk again if they had a room, since it showed online, and he was told no. He booked the room on his phone in front of the agent who then, almost immediately, said "oh look, I guess there was a room available."
Problem solved.
Naturally, our room rate was not the same as what we booked through Hoteling...Friday was $230 and Saturday was $260. We asked if we could have the wedding rate that was offered to other out of town guests, $170/night, and the agent chuckled to himself and said "no, that is no longer available to you and we can sell this room for $100 more than what you are already paying." I certainly agree with the principle of supply and demand, but I also agree that customer service overrides this if one values its reputation. If we weren't in a situation where our reservation was cancelled and we were standing in their doorway wondering what to do, asking a ransom rate would be in order. If you show up without a prior reservation or are booking at the last minute, you have the option to accept or pass. We weren't quite in that position, although we probably could have slept in a car or out of city limits.
Situations like this show a company's true colours. Instead of taking a bad situation and coming out like a hero - calling ahead/holding a room in case we show/trying a little harder to accommodate - the Best Western Waterfront in Windsor made a bad situation worse. I will never recommend this hotel to anyone and will avoid the Best Western chain whenever possible in any city. I will also be forwarding my experience to executive colleagues who work in the automobile industry in Windsor, which is a major part of the city, so they may recommend other hotel options to visitors and vendors when visiting Windsor.
And shame on Trip Advisor...they should really align themselves with better companies if allowing users to book travel through their site. Now, to try and get my original booking money back through the credit card company.

"Always a Great Stay"

4

pmschof, New Hamburg, Canada
09/09/2016

Just returned from an overnight at the Best Western Plus and once again had a wonderful stay. The hotel staff is very friendly and so helpful. In fact, remembered us from a previous visit a few years ago! We arrived earlier than we intended and they were able to put us into a room quickly. In fact, the ladies at reception contacted housekeeping and asked if they could please rush with the cleaning of our room. The room was very clean and we had a fabulous view of the waterfront. The buffet breakfast was quite substantial and again, staff were on hand to help. Would definitely recommend this hotel and will return. Thanks for a great stay.

"My recent stay at Best Western in Windsor Canada"

5

Renato B, Guatemala, Guatemala
07/09/2016

Excellent location and excellent hotel. Very clean and quiet. The staff was very helpful and courteous. The breakfast was very convenient, and the Internet service was very good. The parking lot is right behind the main hotel building, but that did not present a problem, as the parking tower had a bridge to get to the hotel main lobby. The view was wonderful from my window.

"Not a hotel as such"

1

charlenecolbert, Toronto
07/09/2016

The view is really quite stunning and the room was very cheap, so I don't want to be totally negative here. It may be just right for some guests and perhaps my expectations were too high.
But the hotel is not really a hotel at all, with almost no staff and offering almost no services. There's no doorman or valet parking service, with the parking arrangement in another building being confusing and difficult especially if you're travelling alone. Actually, it wouldn't be great for a family either.
People park their cars right up against the front door and in the second lane, and slowly unload, leaving other cars with nowhere to go but on the busy road. Then they haul out carts for luggage themselves. It's a startling introduction.
There are no bellhops. There is no room service. There is no restaurant. The front desk staff are rude. There is nothing in the mini-bar.
The breakfast buffet was unspeakable; I don't know how it's possible to make scrambled eggs that bad. Water came out of the orange juice machine. There was no staff to clean up the tables. (The plates are paper and the utensils are plastic, which seems really wasteful.)
The ceilings are so low that I don't think a really tall person could stay here. The air conditioning was so loud in the room that it was difficult to talk but at least it functioned.
I could go on. It's a place to stay overnight, and the park outside the hotel is lovely. But that's it.
I now see why people like AirBnb. If a hotel offers you nothing, why not stay in a smaller more comfortable place for less money?
So stay here by all means, but it's eccentric and not really a hotel at all, more like a highway roadside motel but taller.

"Always a pleasure to stay at"

5

depart42, Windsor, Canada
06/09/2016

We have stayed here several times over the last couple years, recently this summer while enjoying one of the festivals in downtown Windsor. The hotel has changed names and is now owned and operated by Best Western and the renovations are fantastic. We always like staying in the panorama rooms and they have a view second to none.
The staff have always been extremely helpful and the rooms clean.

"Enjoyable Stay"

4

Ovrowner, Milton, Canada
05/09/2016

Overall our stay at this hotel was very enjoyable and the location was awesome! Would gladly stay there again. My only complaint was that the staff could have explained the parking garage and how to use the pass card.

"Great Hotel, amazing views"

5

3wizkids, Wainfleet, Canada
05/09/2016

We loved the views and the location of this hotel. Enjoyed walking along the waterfront. Highly recommend this hotel. Close to everything we needed. Beds are very comfortable too. We will stay here again for sure.

"Great stay!"

4

User
02/09/2016

Best Western Waterfront is an excellent hotel , Great King room very spacious and very comfortable bed with phenomenal waterfront view of Detroit city and river!
Including a big breakfast and easy access..

"Great"

4

DetroitThomas13, Mount Pearl, Canada
30/08/2016

Great Hotel with a nice view of Detroit. Pool is good but the whole pool is only 3.5 feet deep, There is also a sauna. There is a big breakfast too. It is also very close to the Detroit/Windsor Tunnel Bus and Caesars.

"Great Stay by the river"

5

foreoreo, Guelph Ontario
30/08/2016

Best Western Riverfront is an excellent hotel. All rooms have an amazing view of the river and Detroit skyline. Breakfast is included in the stay and was very fresh and hot. No complaints about this hotel will return next time I am in Windsor.

"Very comfortable but skip the breakfast "

4

TRACY T, Hamilton, Canada
29/08/2016

A group of six spent our weekend in Windsor to attend an Art show in Lasalle just outside the city. It was a very busy hotel with eight weddings! Our two rooms were good. Nice beds and it was clean. Friendly staff throughout the hotel. Nice view of the waterfront despite the rainy stormy weekend. The only two negatives were parking and the complementary breakfast. The food was not good and the parking was a city lot that was crowded. Windsor could use some more hotels.

"great room"

4

User
28/08/2016

The rooms were comfortable and quiet and decorated nicely. The breakfast, not so great. great views of the river and Detroit. not much space at the door for checking in or loading. parking on the block behind hotel.

"Just as advertised "

4

Bonnie F, Brantford, Canada
28/08/2016

We stayed here as a more economical option to Caesars as we were going to a comedy show. The hotel is exactly as its profile states. The room was spacious and clean. The fridge was convenient and the view was pretty.
The buffet breakfast is in the lobby-crowded but adequate.
Directly across the street is the waterfront. You can access the walking path easily by walking across the street.
The only drawback is the parking. I recommend- if the weather is ok- not to use the covered walkway. It takes you through a maze to get back to the hotel. Instead, go down to the main level of the parking garage by elevator and walk across the street.

"Great rooms AND service"

5

SKLaw88, Sarnia, Canada
28/08/2016

King room very spacious and very comfortable bed. Friendly staff! Great complimentary breakfast and hard working kitchen manager keeping breakfast buffet fully stocked during busy times. Pricing is very reasonable, too.

"Excellent view of Detroit river"

4

Choster68, Toronto, Canada
26/08/2016

This hotel is right next to the water. You can see the Detroit river from the hotel window. It is also the closest hotel to the Adventure Bay Waterpark where you can literately walk over. The Caesar's casino is a good 2 minute walk as well. Parking is an extra charge of $12 and it is located in the public parking garage across the street. Tip for when you check in and out the hotel has a lot right behind hotel where you can load and unload luggage. Breakfast had good selection and decor was welcoming. Would stay here again if going to the waterpark.

"Best view in Windsor"

5

Mark R, Parry Sound
25/08/2016

The panoramic view of the river front park, the river and of downtown Detroit (especially by night) is amazing. The location puts the hotel in walking distance of everything you could want to see or do.

"AMAZING VIEW"

4

Lori K, Brantford, Canada
24/08/2016

We were on the 22nd floor and had view of the river and Detroit. it was our 1st time to Windsor and would stay here again. The only problem was the was an bad odor in our room but our view was the pay off for not saying anything.

"Great Location and Value"

5

JWhyJ, Columbus, Ohio
23/08/2016

With (surprisingly) scenic views of Detroit, across the road from a riverside park, walking distance of Caesar's and a hot breakfast, there's no better value in downtown Windsor. Parking won't break the bank but is not included in your stay. The garage behind the hotel can be charged to your room if requested at check-in. Be sure to use the unloading parking spaces behind the hotel as the skyway walk connecting the hotel to the garage is out of the way and indirect (just walk across the street after parking for the night). A decent sized indoor waterpark is next door but not included. The breakfast "buffet" is the typical hot complementary selection but is a nice start to the day.

"Very nice, modern and conveniently located"

4

Dwight6790, Rockwood, Canada
22/08/2016

Very clean and modern upscale hotel. Wonderful views of the river and Detroit skyline. Full breakfast included. The rooms are very large but the king bed we had was too soft and bouncy. Parking is in a garage immediately behind hotel for $12 a day with in and out priveleges. Short walk to Caesars and the waterfront is right across the street.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again.
Moe Razak
General Manager

"over night getaway"

5

falo3, Strongsville, Ohio
22/08/2016

The room was very nice ,the view of the river was amazing, breakfast was not bad. we walked to the casino along the river. We would stay again. The staff was friendly. Parking was in the back of the building . Charge was $12.00 for one day

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you truly for sharing the wonderful review following your experience at our Best Western Plus Waterfront Hotel. We certainly will look forward to welcoming you'll back, wishing you'll safe travels!
Sincerely,
Moe Razak
General Manager

"Very nice great view"

5

Tom P, Parma, Ohio
22/08/2016

Stayed for two nights very nice hotel the view of the river is perfect stayed in the 20th floor room was very nice. Had a problem with the ac Making noise but informed front desk and the fixed it that day.breakfast was good but only 1 waffle maker which made a longer wait but still was good. Great hotel

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking a moment of your time to write a review of our property on TripAdvisor. We are always happy to hear from our guests. Your feedback affirms our commitment to providing excellent service.
Thank you,
Moe Razak
General Manager

"Hotel okay, not impressed with reservation process"

3

cdnmamadani, Chatham, Canada
22/08/2016

Hotel was okay. Room fine. Our Riverview was partially blocked, but that was fine as it was a last minute reservation. Bed comfy. Our issue was with our reservation. I made a last minute booking and typically steer clear of online reservations as I like to personally book. I called the hotel directly and was cut of mid-sentence by the receptionist and sent to the 1-800 line. The 1-800 line then had to locate the hotel for me and charged me more than what I found online. After asking, I was able to get a Costco membership discount. I was frustrated and accepted. Upon arriving at the hotel, I tried to upgrade to a King size bed, but this was not a simple task as "I booked through reservation line and should have done so through the hotel". Apparently the computer has a hard time altering online reservations done through the 1-800 number. The receptionist was sweet and made the effort and got me a king size bed upgrade, but the charge was more than what was posted on the internet. "There was nothing she could do." and at this point, I was frustrated and paid the extra. The other concern was with the construction in the area by the parking. I understand this may not be the hotel's area exactly, but this is the parking area that the hotel tells their guests to park at. The walkway and entrance to the lobby was horrible. The elevator was covered in debris, dust and construction supplies. I was wondering if we were even in the right place. Someone could have at least taken a vacuum to the place occasionally. My bags were covered in dust.

"Very nice Best Western with Beautiful View"

4

User
20/08/2016

Nice place, would recommend it for the views...rooms not too big but beds are very comfortable. FYI: Parking is 12$ and they do not tell you this when they tell you where to park. That is my only real criticism.

"Clean and great location "

4

User
17/08/2016

On our family vacation headed towards the states it was a wonderful stop over right downtown where there was tons of restaurants to go to. Toastys was amazing you'll have to try it if you go. Hotel itself is very clean beds were very comfortable kids enjoyed the pool and I thought the workout room was really well-equipped better than most.

"Beautiful hotel horrible front desk staff"

2

User
16/08/2016

I was at the hotel for a week for business. When I checked in there was difficulty with my reservation. I explain the situation and show them the booking and was informed repeatedly that they didn't have the information. Having stayed at several best westerns previously I knew the information had been faxed to them prior to me being checked in and after having to argue with Angela at the front desk for 15 minutes she finally agreed to check to see if The fax that arrived. Once she did that I was able to check in. Every time I needed anything and had to speak to anyone working at the front desk it seemed like I was bothering them. The least courteous courtesy desk I have ever seen. The hotel itself is beautiful and the rooms are great. I will never stay at this hotel again. In 10 years of travel for work and hundreds of hotels this is the worst by far experience I've ever had.

"Great location"

4

nspm, Hearst, Canada
16/08/2016

Close to most things and across the road are beautiful parks and walking paths. Hotel rooms are quite nice, but our view was mainly a brick wall. A skyline view of Detroit would of been nice. Breakfast buffet was nice and seating area well appointed. The bus terminal is just around the corner and so easy to get to Devonshire mall.

"Summer get away"

4

geraldb2222, London, Canada
10/08/2016

We stayed at the Best Western Waterfront hotel.The rooms to get are the panoramic view,worth the money.
The free breakfast is a busy place in the morning.You my want to pick a off time as find a seat and table is a chore.
Parking in the rear parking garage across the street which costs $12.00 a day.Upon arrival drive to the rear of hotel to REGISTER and UNLOAD your car. We seen people bringing luggage out of the parking garage >Da.
They need a handicap parking area on the ground level at the rear of the hotel.Also ramp onto rear of hotel .We seen several people trip over steps with luggage.
A Shuttle to the casino would be a asset..We went to a show there..
We would stay again..

"This is a gem"

5

cindyz9999999, Ottawa, Canada
10/08/2016

Great location if going to Detroit or casinos.
Beautiful room, very romantic and what a 360 degree view of Detroit river.
Bed was cosy and pillows a little soft.
Very friendly staff, especially during breakfast buffet. They kept everything clean and made sure to replenish anything that was empty.
Will definitely be biditing this hotel again.

"Birthday "

4

User
09/08/2016

Friendly service, clean rooms and a great view through dirty windows. Close to park and casino, and dining. The walk from the parking garage was a little creepy. All things considered, well worth the price.

"Geat Deal"

5

paulaf576, Matteson, Illinois
09/08/2016

I booked this hotel through expedia because it was chraper than going through hotel website. The hotl was perfectly located, as we were only there for the Waterpark. So between waterpark, waterfront walking, and parking lot, it was all a 3 minute walk from hotel. The hotel staff was very friendly. They remembered our names each day we walked throught lobby. Lobby is basic but beautiful and clean. Rooms were spacious enough for my family of 3. Wifi is free, automatic connection.
We had rental car, there are limited restaurants within walking distance. The local restaurants were not very appealing. my family ate at them due to lack of options but were not impressed. So you will need a car for better food options. Hotel is in front of bus terminal local and greyhound but there were no problems or concerns with that.

"Could be better, maybe?"

3

satisfiedrx350, Southfield, Michigan
08/08/2016

My first title was going to be Worst Western, really. I've stayed other places and felt when I arrived comfortable, no angst or anything. Glenn assisted us with our room reservations and was told as I had requested a king size bed, also requested a microwave in the room, wasn't there upon arrival. I've never seen a small KING size bed until this weekend at this hotel. There wasn't any fussing because the property was sold out because of a baseball tournament. My children waited until Saturday to get in the pool because the property was overrun with kids, barefoot all over the place including the pool. The water was gray and murky, really. They didn't get in I couldn't blame them. Glenn informed me when we were leaving that was there version of a king size bed. Their version. The views were okay, nothing else because of the angle of the room. Breakfast was okay. I'll definitely come back to Canada its wonderful, the people, shopping, hospitality outside the hotel was great. But I will look for a better hotel or just drive on to Toronto. Stephanie , hotel clerk, was very helpful, friendly, gave us good directions to the mall and restaurants.

"BEST VALUE IN WINDSOR"

4

MeggsVisits, Burlington, Canada
07/08/2016

Partial view of the river, very friendly reception, continental breakfast & clean, professional hotel.. You can walk downtown for entertainment/food or walk right across the street for a visit to riverside.
I think this is the best value in all of Windsor.
My only complaint is lack of parking, otherwise a fantastic hotel!!
Would recommend & return!

"Wonderful place to stay"

5

Susana R, Sarnia, Canada
07/08/2016

We really enjoyed our stay. We were upgraded to a suite upon arrival. A wonderful surprise. Hotel was close to restaurants and local attractions, and boasted a beautiful view of the river. Would definitely recommend this hotel and can not wait to stay there again.

"Great views and nice breakfast buffet "

4

User
06/08/2016

Nice employees, very helpful. Great view of Detroit. Rooms clean and comfortable with room to move around, not cramped like some hotels. Nice breakfast buffet, if you get there early. Price was great too! Close to restaurants and shops, all within walking distance. Riverwalk runs right in front of hotel (across the street). Only draw back is parking is behind hotel, but there was a walkway across.

"Great view"

4

JEAN1999, Phoenix, Arizona
02/08/2016

Comfortable beds, blackout curtains, room faces the river for a nice view of the bridge or the casino. Room has fridge and coffee maker. Good sized room with chair and separate desk/chair, nice big modern TV. Bathroom had all the amenities including bar soap but not liquid body soap. This hotel was previously a Hilton and was sold (downgraded) to Best Western. Parking is extra and costs $14/day at the garage in the back of the hotel. Easy walk to riverfront and the Ouellette which is the main street and the casino (10 minutes). We stayed two nights and breakfast was a chore, lots of people in one area and it was always congested. They had scrambled eggs, pork sausage, cereal, waffle maker (they actually need two because the wait was always four or five deep), cereal, yogurt, bread, bagels. Did not see danishes but did find one lonely croissant. Would stay there again

"Great location for a short family trip"

4

CanadianGypsies, London, Canada
02/08/2016

Just enjoying a brief overnight stay while we were going to visit Adventure Bay. We opted for this hotel, despite being a bit pricier, and seemingly not having any tickets for the water park (more on that later). Check in was smooth, despite the construction out front, and to our pleasant surprise, they did have discounted tickets to the water park. The room was modern and clean, maybe a bit cramped, but it would easily work for one night with the 4 of us. One small complaint, while the window view did overlook the river and Detroit, it was so foggy, it was difficult to get a really nice, clear view. The pool was excellent, not many people there so we had it largely to ourselves. As other have commented, the breakfast was average at best, the basic yogurt and fruit all worked but the pastries, eggs and meat were both kept in limited supply and not the greatest tasting, though edible. Go for the location and pool, not the breakfast.

"Windsor - Best Western"

4

Dorota W, Toronto, Canada
02/08/2016

In general the staff is well appointed, service fast and satisfactory, quick service at the front desk. Parking is remote, across the street - issue in bad weather. Breakfast menu a little bit limited, when more guests - need to wait for re-supply of items consmed

"Fantastic hotel"

5

User
01/08/2016

An excellent hotel in the heart of Windsor. Clean spacious room overlooking the Detroit River. Friendly staff, great amenities. The free breakfast was a pleasant surprise. We will definitely return. Thank you for making our stay pleasant.

"Never Again at this Hotel"

2

Dave T, Erei, United States
01/08/2016

Piss poor quality for the price paid and the experience for uncaring staff. Wet moldy smelling carpet for the ten foot entrance into room and lack of concern from the hotel staff. Did not offer to me to change rooms, nor even a token of compensation for putting up with the smell and wetness. Only provide a very loud noisy fan that will not dry the carpet overnight. The carpet was wet enough to need professional water extraction.

"Good location, nice view!"

3

AdvisorKing, Vancouver, B.C.
30/07/2016

We stayed at the Best Western Plus Waterfront hotel for three nights. We are a family of four and booked two rooms. Originally, we planned to stay just one night, but added two more the day of check-in due to last-minute changes to our accommodation plans. We were certainly appreciative of the hotel's ability to accommodate us at the same price on such late notice.
We paid an average of $320/night, via Expedia. The first night was booked two months in advance. The rooms were maybe a little smaller than a typical Best Western, but the view of the Detroit River was spectacular. We had a lot of business in Windsor and didn't spend much time in our rooms.
The rooms were very comfortable and modern. They had bar fridges, which were convenient. The room booking included breakfast, which included a good selection of hot and cold food. We used it all three mornings. I'm told that the bathtub plugs didn't work in either room. The rooms included Wi-Fi at no additional charge. Staff were all very friendly.
Check-in was a little tricky because they were resurfacing their driveway, which meant we had to park in the driveway of the building next door and leave at least one person with the car. In addition, the overnight parking is across the street out the back. It is connected by a walkway, but it is a long, winding route through seemingly abandoned corridors. The trip required an elevator ride part way through.
We also found after check-out that our parking pass had expired the previous day, but we were able to get that sorted out easily.
Overall, the Best Western met our needs. I would stay here again and probably wouldn't spend much time looking for a better place to stay. Given that 4 out of 5 is effectively my highest rating, I wish I could give it a 3.5. This is definitely higher than a 3.

"Good hotel, good view, great price"

4

bowribbonmama, Sarnia, Ontario
30/07/2016

The staff was polite, check in and out were quick and easy. The room was a decent size, not huge but good enough for our group.
The beds were comfortable and the room was clean.
The only issue I have is that the sign out front doesn't clearly mark it as a Best Western. We had a difficult time finding it.
Is within walking distance to the casino, which is what we wanted as we were attending a concert there.

"More like Best Western Minus"

2

11EEE, Toronto, Canada
27/07/2016

Pros:
1. Staff was courteous
2. View of the river and Detroit was nice
Cons:
1. The hotel signage outside was not clearly marked as a Best Western, so I could not find it.
2. If you need to get a good rest, don't stay here. Too many kids and partying people all around making lots of noise, even into the wee hours.
3. Breakfast was awful.

"Very poor "

1

User
26/07/2016

The only good thing about this place is the view over the river. The staff are rude and unhelpful and the hotel has no bar. The breakfast was inedible. I would not recommend this place to anyone unless the location was essential. I guess that's because Best Western is a franchise and this place is a pretty poor example.

"The BEST Best Western"

5

MissLenore, Farmington Hills, Michigan
24/07/2016

This is the best Best Western my husband and I have stayed at. The free breakfast had some healthy choices which was a plus for us, though it was a bit of a madhouse during peak breakfast hours. There were lots of places to sit though. The room was very sizeable, and the bed was comfortable. The fridge in the room was a good size, and the coffee maker was standard. The shower had good water pressure and nice hot water. Great view out the window. We were in room 1502 with a partial riverview. The fitness room isn't huge, but it's a cool layout with a full view of the waterfront. The pool is on the 3rd floor with the fitness room, and it is a nice setup though it's only 3.5 ft deep. The women's restroom/locker room in the pool area had a nice sauna and changing room area. There was also a nice waterfront boardwalk.
We stayed here after seeing a show at Caesars, and the front desk was staffed even after midnight to check us in. Parking is $12 with in/out privileges in a garage behind the hotel.

"Best Best Western"

5

User
20/07/2016

This location is hands down the best Best Western location I have stayed at. It is not in a normal motel setting. It is a nice high rise hotel at a solid 3.5 stars, closing in on 4 stars.
Great location, right at the Windsor water front. Water front has a nice board walk and a great view of Detroit skyline. Friendly front desk staff. The setting of the breakfast area is spacious, bright with a river view. Breakfast staff is efficient, but less enthusiastic than the front desk staff.
All rooms have river view, either facing the Ambassador Bridge or Downtown Detroit. Some rooms in the middle have full river view. Very comfortable beds. Parking is additional $12 plus tax in a covered parking lot behind the hotel.
If you are visiting Detroit or Windsor, this hotel is a great choice.

"Great hotel in WIndsor, ON Canada"

5

Matthew U, Dearborn, United States
19/07/2016

Just experience it, you'll love it. Everything is clean, modern, proper, the view is great, location is prime, it's reasonably priced, one of the best experiences I have ever had. If you ever are in Windsor, this is the hotel you should be staying at.

"Great Stay"

5

Raquel L, Yorkton, Canada
18/07/2016

We were very pleased with the BWP in Windsor. Hotel staff was great at check in. They even provided a map with good restaurants in the area as we'd never stayed in Windsor before. The view from our room across the Detroit River was excellent. I'd recommend this hotel.

"Excellent views "

5

Lisa P, Bethel Park, Pennsylvania
18/07/2016

Great hotel in an excellent location. So very clean and so many amenities in the room. Super comfortable bed. Loved be on the river front with the beautiful walking trail just outside. Great breakfast in the lobby. We can't wait to stay here again

"Good place to Stay"

4

J W, Ontario, Canada
17/07/2016

The BW Waterfront is in a good central location for downtown Windsor. The rooms are clean and comfortable. Most of the rooms have a great view of the Detroit skyline. I frequent this hotel 2 or 3 times a week and I have found the staff to be very helpful. Not as fancy as the Casino but half the price. Definitely my preferred place to stay.

"Excellent"

5

Ge L, North York, Canada
17/07/2016

Excellent hotel with excellent service. We would like to recommend the hotel to our friend. Good service, good value, very clean and very good location. We will try Best Western again in our next trip.

"close to river"

3

Pamela R, corunna, Canada
16/07/2016

I like to stay here, we have been coming to Windsor often as our daughter goes to the university here , the last 4 years , it has changed hands a few times and don't notice a lot of changes, front entrance was closed for repairs this time . and some staff maybe aren't the best but that I think also changes frequently . nice to stay on the river though , thank you

"Best Value - Stay"

5

Charles M, London,ON, Canada
13/07/2016

The view from th ehotel is fantastic. The Hotel is great, and its location is wonderful. I had a niece stay. The 2 issues that I may mention are 1. the fitness room was unavailable from 7am- to 5pm ,2. the front of the hotel is in renovation, so there is a problem of parking before check-in.

"Great location. Rooms need a makeover."

3

TorontoFR, Toronto, Canada
12/07/2016

Conveniently located across Dieppe Gardens, the hotel offers a great view of the river and Detroit skyline. It is only minutes away from the Caesar casino resort and restaurants.
Rooms are comfortable but furniture are outdated and walls are paper thin. We had loud neighbours playing music in the middle of the night in the rooms on both side of ours. We had to call reception at 2am to ask them to ask these guests to stop, which they did. It probably happens quite often.
Breakfast was blah. Crunched space which is not practical when you have large groups showing up for breakfast (there was a school group that day). Scrambled eggs and sausages, bagels and cereals. That was pretty much it.

"Nice, clean rooms with stunningview of the Detroit river"

5

MCLian, Shelby Township, Michigan
10/07/2016

We booked two rooms for one night - both rooms were clean and tidy. Both rooms also had a stunning view of the Detroit river. In-room fridge. Comfortable beds. Highly recommend this hotel for anyone planning a trip to Windsor. Centrally located downtown, next to the river.

"Will return"

4

katts9903, Ontario
07/07/2016

We really enjoyed our stay at the BWP. Apon arriving there was construction out front (we were not aware of this) but we simply pulled up in front of the building beside and went and checked in. Lady at front desk was great..gave us the 20th floor and the two queen beds we requested. She said 1 bed rooms had Panorama view...ours had a partial bit it was still great! At night the lights from across the river was awesome. Room was clean/comfortable...a bit smaller then we are use to but well decorated. The bathroom had all the amenities plus I liked how they even had a travel size make up remover wipes. Breakfast....buffet style: yoghurt,eggs,bacon,sausage,waffles,fruit,bagels, toast etc. A good way to start the day. Pool..never used but looked @..on 3rd floor. Didn't seem too big. We would stay here again for sure.

"Best Western Plus Windsor"

3

Victor T, London, Canada
07/07/2016

Front of the building was under construction, work out rooms were unavailable, water pressure in the basin was nearly non- existent and we had no idea at the time of booking on-line that parking was $12 extra which would have been the cost to stay at the casino where parking was free and that was the main reason for our visit to Windsor. Plus, after paying for the parking, we had trouble with the tickets issued to us coming back invalid.

"Fireworks Spectacular"

4

reedklein, Detroit, Michigan
06/07/2016

Booked a panorama view room for the Ford Fireworks Show for July 4th. Although the hotel was going through some renovations at the time, having a front row seat to watch the fireworks from my room (actually from the bed) was well worth it. The night weather was beautiful but I opted to watch from my room vs. going outside down by the river across the street. Hotel is ideally located as I walked one block over after the show and was in downtown Windsor. You have to get your name on a list in order to be able to book a room. Booking starts in April of the year you want to go. I hesitate giving this info out because I do not want you to book my room. LOL. Watching the fireworks from the Canadian side gives you the Detroit skyline in the background. Just cannot beat it. Perhaps I will see you after next year's show when going out to get a cocktail is the proper thing to do. Oh Canada!

"Nice room - great view"

4

A R, London, Canada
05/07/2016

Pleasantly surprised with the view of the water! The building is built so all rooms face the water- which is amazing! The bed were comfy an room clean. We only stayed for the one night to see a concert at the casino (which is walking distance). The breakfast was nothing special but it's free.. We will more than likely be back!

"Waterfront location is great but summer construction....."

4

User
05/07/2016

Our room was pleasant and roomy enough for a 2 night stay. We did not notice any noise from neighbours or the hallway despite being almost sold out. Our view of the river was also very pleasant. The dining area is roomy and breakfast was pretty standard as far as what you would expect from hotels offering breakfast as part of the room rate. I must say that I would prefer hotels that offer a sit down breakfast service over the fend for yourself at the buffet options that are so prevalent at most hotels now. While I appreciate having a bite to eat upon wakening, I don't appreciate watery eggs, salt bomb sausages and crumbly bread with no taste whatsoever. It's fine to grab a juice, coffee, muffin and perhaps a banana but when I sit down for a hot breakfast, I would prefer to pay for higher quality menu items and have them prepared and served to my liking.
One other note, which will be a temporary issue, is the construction going on at the front of the hotel. The construction site and ongoing work blocked the sign and we missed the hotel on the first two passes. There was no indication on the website or booking site that construction was going on.

"Windsor best western. "

4

User
04/07/2016

Nice comfortable place to stay. Plenty of food for breakfast and with walking distance of downtown.
Room was clean and view of the Ambassador Bridge was very nice. However the air conditioning was a bit noisy but nothing that would Keep you awake.

"Spring/Summer Weekend"

4

User
04/07/2016

What was initially built as a Hilton Hotel in the 80's, this hotel has nicely renovated rooms from past Hotelier with much needed and updated Lobby area. Don't expect a lot of frills but all rooms are a decent size with incredible views. The breakfast included is nothing to write about but good for a quick nibble before you head out. Riverfront parkway and sculpture gardens are directly across the street, definitely go for a nice stroll, jog/ run, bicycle or blade. Overall a good location, comfortable rooms. Lots of kids in the pool.

"Great Hotel in Great Location!"

5

Kerry P, Mississauga, Canada
04/07/2016

We stayed here for 2 nights for a family getaway and we had 2 rooms with outstanding views, ample and generous space, and we will visit again. I was very satisfied with the customer service and the breakfast was thoroughly enjoyed by my family.

"Not the 'Plus' you were hoping for"

2

Marcos C, Windsor, Canada
02/07/2016

Needs a lot of improvement. Staff needs to be well trained about hotel's reward promotion. The breakfast is EXTREMELY disappointing. Although there were good things like comfortable beds and pillows, the hotel lacks many of the 'Plusses' it tries to sell to consumers. But Windsor doesn't have a lot of hotel options, some other chains are building new properties. Perhaps that will make BW Plus to go an extra mile for their guests.

"Good if away on business. Reasonable cost,"

4

Ann E, Windsor, Canada
30/06/2016

Good place to stay if on business. Comfortable bed, clean room, clean bathroom. While not a 5 star hotel, it nevertheless hits all the bases I care about when travelling on business. Parking is a bit inconvenient as you have to park in the parking garage across the street which makes carrying things just that much more difficult.

"Surprisingly Wonderful!"

5

Charlene S, Detroit, Michigan
28/06/2016

Had never stayed here before but had an extremely nice stay. Came from Detroit to watch Fireworks from the Canadian side of the river with 2 young men. We had a great visit. The location was perfect for watching from the room or going outside. The staff was warm and friendly. Everyone was in a warm spirit. Will definitely return for mini-vacations in the future. Complimentary breakfast was a real treat!

"Nice location for fireworks"

5

Richard D, Las Vegas, Nevada
28/06/2016

The room was nice, clean, comfortable. Had to pay for parking. Did have a view of the river looking south. Usual hotel breakfast. We were there for the annual Ford Motor Co. Fireworks display. Great location for the fireworks.

"55th Birthday mini vacation in Windsor"

4

Geoff M, Kitchener, Canada
27/06/2016

It was my 55th birthday coming up and so I decided to treat myself to a mini vacation. I booked a junior suite at this hotel because I love being so close to the water plus I love watching the ship traffic. Check in was very fast and efficient and I was up to my room in no time. The room itself was huge with lots of windows overlooking the Detroit river and the skyline of Detroit. The bed was one of the most comfortable I have ever slept on and I was wishing I could have fit that mattress into my car to take home with me. The maid service was done early and properly. The only complaint i would have is after parking in the parking garage across the street behind the hotel the route that you have to follow to get back to the hotel does not make you feel very comfortable. It meanders though a very rundown part of an adjoining building and I would not want to take that route late at night. Other then that I would highly recommend this hotel.

"Beautiful!!"

5

Sandy D, United States
25/06/2016

This brand new hotel has large, clean, well-appointed rooms and has a gorgeous panoramic view of the Detroit River and the Detroit skyline. You are in the heart of the city of Windsor and near three beautiful gardens. The hotel restaurant is not yet open, but will be a wonderful addition. The breakfast buffet is a nice amenity. I highly recommend this hotel if you are looking for someplace to stay in Windsor.

"Good location"

5

kar2013, Kitchener, Canada
24/06/2016

Great location for taking the bus to Detroit Tiger games. Rooms are clean and comfortable and free WiFi is appreciated. Parking lot is motorcycle friendly and safe. The 200 word min limit if frustrating for this review because I said it succinctly above.

"Family Stay in the hotel to attend a wedding."

5

Tariq B, Mississauga, Canada
24/06/2016

Hotel is located at very good location and every room has river view which is very beautiful and soothing. Hotel is very neat and clean and the staff is very courteous. If I visit Windsor again, I would prefer to stay in this hotel.

"Great stay in Windsor Hotel"

5

User
23/06/2016

Wonderful location to all amenities. Very clean and highly professional staff. Good size rooms, great water pressure (shower) and comfortable bed. Solid value vs other options available in the downtown core.

"Good stay and nice view"

3

Ms_Lyn17, Toronto, Canada
22/06/2016

The room was okay... Standard with nice view of the river and park. Check in was fast but it was difficult making a reservation. I had called 4 times because the first 3 times I called to say that I wanted to make a reservation only to have to be put on hold each time I called in for over 15 mins each before I hung up. Yes I timed it. Finally the 4th time I called Melanie had helped me book a room. I would've booked it on their website but there was an error on their site and couldn't book online.

"Expected more from Best Western"

1

Donna L, Burlington, Canada
21/06/2016

The room was nice enough, although dated (there were nails & screws in the wall for some reason) and the breakfast buffet was good, but everything else was disappointing. We waited a long time just to check in as three employees were helping one person that didn't even have a reservation at the hotel! They were all trying to help him find other lodging while I waited... and waited. The room itself smelled horrible. There was a hockey tournament in the area and we were right in between 2 rooms of hockey players. The room smelled like a hockey bag, and when the teams arrived back in the early hours of the morning, it was very noisy. When I complained about the smell at the front desk shortly after checking in, I was hoping for either a room switch, or a cost reduction, but neither was offered. The only offer was for someone to come up and spray air refresher in the room. The parking is across the street at the back of the hotel, which is very inconvenient, especially on a cold, rainy day. Our room was advertised as a river view - which was only partially true. The view was mostly blocked by a large wall. Definitely not worth the cost, and would not book there again. I expected much more from a Best Western hotel - a chain I would usually trust.

"Nice place to stay"

5

Nathan B, Fort Wayne, United States
20/06/2016

Had a great room overlooking the river and park. Good included breakfast--not fancy but filling. Pool was refreshing after a day hiking, as was the sauna. Overall, a great base for exploring southwestern Ont.!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again.
Moe Razak
General Manager

"stay"

3

John W, Blenheim, Canada
19/06/2016

At this time I would not recommend this hotel, maybe when all the construction is completed. The breakfast was not laid out in an organized manner but it was fresh and very good. The air condition cove fell off and I repaired it, The ceiling in one area was peeling.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for sharing your feedback following your stay with us at our Best Western Plus Waterfront Hotel. We truly appreciate and value your feedback. We sincerely apologize for the front driveway renovations you've experienced during your stay and the project should be completed soon. We look forward to welcoming you back in the near future.
Kind Regards,
Moe Razak
General Manager

"Expected Better"

3

Donald M, Charlotte, Michigan, United States
14/06/2016

Stayed one night. Entrance was under construction. Had to find rear entrance. Parking is terrible. We used the sleeper sofa. Was terrible. Had to take the mattress off and put it on the floor. Would not stay again unless we had two beds. It was the only room available. We were there for a wedding next door. I mentioned the sofa at check out. They didn't seem to concerned. It a shame because our view was beautiful.??

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
We are sorry that our suites seemed somewhat not your satisfaction, we appreciate your opinion and do take it very seriously and we shall try to use your advice for better improvements. As General Manager your comments are invaluable to me.
Moe Razak
General Manager

"Great View!"

4

User
13/06/2016

We stayed in one of the "Panoramic River View" rooms. The view was amazing. Who knew the waterfront and skyline of Detroit was so beautiful! The breakfast wasn't the best but it's free and it's a hot meal to get your day started. We chose this hotel more for it's location. Most things are within a few blocks radius.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again.
Moe Razak
General Manager

"overnight stay to see the Blue Jays in Detroit"

5

Dale V, hagersville, Canada
13/06/2016

we picked this hotel as it was very convenient and close to the border for crossing over to Detroit. We were very pleased to find it was close to the Casino. and also the Bus Station. We were able to catch a Shuttle Bus across the border and for the first time went through the Tunnel to get over to Detroit.

"Amazing View"

4

Tessa Nicole C, Seattle, United States
11/06/2016

I would recommend this hotel as it has a great view, friendly staff and easy to get places. You can walk right out of the hotel to get to restaurants or down to the waterfront for a great walk. The only thing it didn't have was a hot tub, but the pool room and work out center over look the river.

"Decent hotel, great location"

3

spitfirefreedom, Norwich, Canada
11/06/2016

Since BW took over this hotel, it seems like they're trying to overhaul it, but it's still very much a work in progress. There is still no restaurant, and there is construction going on. The breakfast is horrible - tasteless powdered eggs and sausages are the only hot option. Otherwise, rooms are clean and comfortable, the internet actually works!, and the staff is excellent. The location is beautiful - right on the riverfront with beautiful views.

"Perfect"

5

joeandpeggy, Newmarket, Canada
10/06/2016

We stayed one night prior to going to the Blue Jays game in Detroit. It was 10 minutes to the parking lot at the ballpark including the border crossing. The hotel was everything we expected. Nice rooms and friendly staff. The breakfast was excellent. The location on the waterfront is beautiful and it is a short walk to the casino if you are interested. Parking is $12 in the garage behind the hotel. A bit of construction at the front of the hotel was not a problem. The Keg is right next door. The best WiFi we have seen in a long time.

"Wonderful View!"

4

S H, Houston, Texas
09/06/2016

Calm, Clean , my Fiance and I liked Location. Breakfast was included, would be nice to have more cut fresh Fruit and a litrle more variety. Still it was nice breakfast. View was Nice and Romantic. Walking distance to Beautiful Park Relax, Nice Beautiful! Friendly Staff. Over all nice Stay.

"Beware it will cost $12more"

3

threegirlsmomma, Guelph, Canada
05/06/2016

Hotel was nice and clearly renovated at some point. Looks a bit tired in spots (furniture in lounge / restaurant, elevator)
There were small annoyances. Our room was supposed to accommodate 4, but only had 3 of everything. (Call down to housekeeping).
Parking is in an adjacent lot which was across the street. Be prepared to fork out $12 extra. That was unexpected :(
Shower in pool only sprays cold water. Kids didnt like that after swimming. Knob doesnt turn to warm in ladies changeroom. Pool was nice expecially decor and loungers around pool. Very contemporary.
Riverview room was nice view & coffee/tea in lounge was very nice. Bed was comfortable!
Wish they would include parking. That really soured our stay. $180 for a night in Windsor is too much.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
The Best Western Plus Waterfront Hotel appreciates you taking the time to review our property. We would like to offer our sincere apologies with not meeting your full satisfaction. We will work on making sure this doesn't happen again!
Moe Razak
General Manager

"What a view from BEST WESTERN PLUS Waterfront Hotel"

4

JIMGTO, Hamilton, Canada
01/06/2016

Its a great location right on the waterfront. Perfect place to ride a bike, rollerblade, walk along the water front looking out to Detroit. Close to some great restaurants along the water. Rooms are clean, breakfast is included. Hot eggs, sausage, bagels , cereals , fruit, coffee and juices.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again.
Moe Razak
General Manager

"No Power!"

4

Jamie W, Los Angeles, United States
01/06/2016

My colleague and I were staying at this location as we were attending the Movement Music Festival in Detroit just across the way. We were attending the festival to do media coverage. During our stay was an apparent SCHEDULED maintenance on Monday, May 30. There was no power throughout the ENTIRE hotel (including the rooms) for 8 hours (9-5), and we were NOT informed upon reservation, nor upon check-in that this would be taking place, despite the fact that it was scheduled! This was extremely detrimental to our operations. We were unable to charge our phones, laptops, get ready as the room was dark, nor was there Wi-Fi. We were unable to do our jobs for media coverage! With no laptop power or Wi-Fi, we could not upload or edit photos nor write or post the articles we were required to provide. In addition, we could not take more photos as there was no way to charge our camera equipment. Had we been informed about this SCHEDULED maintenance prior, we could have made other arrangements (which should NOT be necessary in the first place, but at least it could have been done). I am extremely dissatisfied with the lack of information provided by the staff, as it affected mine and my colleague's work.

"The front staff gentleman saved a customer"

4

User
31/05/2016

I came for a night stay, on business. The room was booked through Expedia. I was told at checkin that I was being put on 3rd floor and there is a pool there, but the view is great. Before seeing the room, I expected a lot of commotion, but didn't expect so much to be wrong as there actually was! Smell of chlorine on the floor, bad smell in the room, dated lights (and one made constant hissing/electric-gone-wrong) sounds, bad view, ugly carpet, etc. It does get better though. I went down and thankfully the gentleman (white hair, chubby) listened to my plea and put me in a different room on 14th floor. If he hadn't done that, I had decided never to return to Best Western. The next room, 1401, was perfect! These pictures are from 1401. Will visit again, but this time on pleasure (God Willing). View from room was awesome.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you truly for sharing the wonderful review following your experience at our Best Western Plus Waterfront Hotel. We certainly will look forward to welcoming you'll back, wishing you'll safe travels!
Sincerely,
Moe Razak
General Manager

"Great service, small rooms, bad for allergy sufferers"

3

hoeger, Waterloo, Canada
31/05/2016

We stayed at this hotel for two nights over the long weekend for a soccer tournament, the rooms were small and what they told us were queen beds were only doubles. The fridge in the room is very small and too cold, froze everything even with trying to turn it down. Both nights my husband and I woke up very stuffed up and only felt relief upon leaving the hotel and getting fresh air. This is an old hotel that has had a face lift and I wondered if there was mold in the walls causing my allergies. Breakfast area was very large and we used it for a team potluck dinner without issue but the breakfast food was very average, powdered eggs, cheap sausage, small dry muffins....typical hotel breakfast unfortunately.
Staff were great at the front desk as we had left items in the room after checking out and they were very helpful. Parking was a pain since you had to squeeze into a very tight parking lot behind the hotel since the front entrance was closed for some type of repair to unload your vehicle then go inside and check in and get your parking pass then go back to your vehicle and move it across the street to the lot. And as we had a cooler and lots of luggage to bring in we used a trolley but there isn't a ramp at the back entrance or assisted entry doors making it very challenging to say the least. (Hotel Mgmt - please put in a ramp and assist entry doors!)
Would I stay here again, only at the right price....

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
We are sorry that our suites seemed somewhat not your satisfaction, we appreciate your opinion and do take it very seriously and we shall try to use your advice for better improvements. As General Manager your comments are invaluable to me.
Moe Razak
General Manager

"weekend getaway"

5

User
31/05/2016

The view from the room overlooking the river and seeing the Detroit skyline lit up at night was awesome. Staff was extremely pleasant and willing to accommodate our requests as well as pointing us in the right direction for great food and places to enjoy a beer.

"Loved the View"

5

MaryHeff, Whitmore Lake
30/05/2016

This B.W. is located right on the Detroit River with wonderful views of the Riverside Park and Detroit. We arrived early and were able to check in, which was a very pleasant surprise. Rooms are clean, neat, comfortable beds, soft pillows and great views. Great blackout curtains allowed us to sleep in late! Nice sized pool and fitness area overlooking the river. Parking across the street was convenient and only $12, Felt very safe walking around the riverfront, lots of places to eat and within walking distance of casino. Because we slept late, breakfast area was extremely busy and running out of food. Would suggest getting there at least an hour before it ends.

"Perfect"

5

Kerry L, Ottawa, Canada
30/05/2016

If you are going to stay in Windsor ON. This is the place to book your stay. Well worth it , this location was walking distance to the casino , all the bars and there is lots. LOL., enjoyed a few of them. The Keg is next door. You cross the street out front and enjoy a beautiful walk along the river front , day or night, its well lighted and safe , patrolled by police walking and biking.

"Nice notel in a superb waterfront location, but very noisy"

3

Daniel S, Knoxville, Tennessee
29/05/2016

This hotel is well-furnished and in an excellent location right on the river. Rooms appear to be arranged so many have river views; higher floors are better. Staff are friendly. There is a major noise problem, however. It apparently caters to students of all ages, and they are constantly running around and making a lot of noise, even late. I was in an otherwise nice room on the 17th floor, but except for one other adult with whom I commiserated, it appeared that every other room had groups of high school girls in it. They additionally left many of their doors propped open so that, not only could they shriek to one another in their own rooms, but they could shriek across the hall to their friends. They also did a fair amount of running back and forth between rooms, somewhat lower but still quite substantial shrieks during the runs. I complained to the desk but not much happened; about an hour later, ca. 11-11:30, they quieted down, but this problem really ruined my 2 night stay. It was odd that there seemed to be no chaperone for these kids, at least on the 17th floor, and I am amazed that the hotel wouldn't realize that they were creating a huge problem, and that they didn't do something serious about it after my complaint. It's enough of an issue that I'd strongly advise against staying there; there are other nice hotels competitively priced in the area.

"Our stay at the Best Western Plus Hotel"

5

Patti B, Oshawa, Canada
29/05/2016

Overall this is an excellent hotel. Hotel was clean, staff was very friendly & helpful. Good assortment of food at breakfast. The hotel is situated in a great place. Close to USA bridge, Casino, great restaurants. Beautiful parks across the street. We don't have a problem recommending Best Western Plus Waterfront Hotel.

"great veiw of river"

4

D R, Hamilton, Canada
28/05/2016

Take a front room if you can upgrade its worth it. The side rooms are also nice with view of river. This hotel is not luxury and needs some work. No parking on site. I don't think Windsor has the kind of money to support luxury hotels since 2008 crash however it is a nice clean hotel with great views. The parks in front of the hotel are beautiful and you can walk all along the river. Close to many restaurants.

"Great Stay"

5

Pam G, Windsor, Canada
26/05/2016

The bed was extremely comfortable. Our room had been updated. The breakfast had a great selection of both hot and cold options. Staff were friendly and efficient. The location was great and our room had a great view.

"Great hotel except for the bedbugs"

2

abigllama, Toronto
24/05/2016

Loved this hotel aside from the bites. Staff were all really great, location was perfect, the view was spectacular. Room was comfortable and clean, but unfortunately room 2010 has a bedbug issue.
Noticed some bites on shoulder the first night. We were down by the water all day so we assumed they were mosquito bites. After check out the following day noticed more bites on hands and legs. I've had experiences with bedbugs when travelling before. The bites start out looking like mosquito bites, then swell up and weep a couple of days later which can make reporting the issue later to the hotel look sketchy. Fortunately there were no further bites after returning home so here's hoping they didn't come with us.
General manager never responded to an email sent a week ago. It's a really great hotel otherwise, hopefully they can get the bug problem under control.

"stayed to go to Casino"

5

Heather H, st. catharines, Canada
24/05/2016

Stayed one night to go see Jeff Dunham at the Casino - loved that it was walking distance to the casino and so many choices of restaurants in walking distance as well - would definitely stay at this hotel again - friendly check in staff and beautiful room overlooking the river with panoramic view

"Filthy"

2

dkeck2016, Windsor, Canada
23/05/2016

Holes in the walls of a suite where a picture over the bed was removed. Holes in the wall on entry. Two fridges and no microwave; one of the fridges looked like something left over from a corner store. It was old and rattled so we had to unplug it to be able to sleep. Microwave in lobby smeared and filthy inside. Glass doors full of fingerprints not cleaned over night. Sheets on bed did not fit and weren't tucked in. The view was of the river if you craned your neck otherwise you saw the brick wall next door.

"Infrastructure"

3

Hugo Rafael R, guadalajara, Mexico
22/05/2016

The elevator did not work propertly The parking area in front of the hotel was not working neither. No bellboys to help you with your luggage The breakfast did not have bacon, only the first 2 days of my stay.

"Beautiful view of the river; so romantic!"

4

robindotcom, Ontario, Canada
18/05/2016

Wonderful visit; lovely view of river. Good variety of museums and restaurants nearby; close to Tunnel to Detroit. Good variety of food, hot and cold, for free breakfast. King size bed was quite comfortable; slept all night! Dieppe Garden across the street is convenient for a bike ride or walk the dogs, Yes! This hotel is 'pet friendly'!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Valued Guest,
Thank you truly for your feedback following your stays with us. We truly appreciate and value your feedback. Thank you for appreciating our service, facilities and amenities, and we too acknowledge with sincere thanks for your Loyalty and Business to our Best Western Plus Waterfront Hotel.
We certainly will look forward to welcoming you'll back!!
Sincerely,
Moe Razak
General Manager

"Lovely surprise "

4

Siobhan W, Toronto, Canada
14/05/2016

I'm not going to lie I had really low expectations for Windsor but was pleasantly surprised.
Pros
- room decor was new, modern and fresh looking
- the staff were vet nice and friendly
- coffee was available all day in the lobby
- the view of the water and park was STUNNING!
- the location is super convenient with a lot of amenities around
- park across the street was lovely and very nice to walk, jog in
Cons
- parking was across the street and you have to check in and then go move your car
- parking has a fee
- the bed was pretty comfy but I found the sheets a little scratchy

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
I would like to thank you for taking a moment of your time to post a review based on your recent visit to our hotel. I'm very happy to hear our location was ideal for your travel needs and you had a comfortable stay with us.
Thank you,
Moe Razak
General Manager

"Panoramic View ??????"

4

User
12/05/2016

Requested panoramic view when booking and when registering, this was our 49 wedding anniversary. Not a bad view but certainly not panoramic (as advertised). I guess those rooms are for the more important guests!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking a moment of your time to write a review of our property on TripAdvisor and Happy Anniversary. We are always happy to hear from our guests. Your feedback affirms our commitment to providing excellent service and helps us improve.
Thank you,
Moe Razak
General Manager

"Excellent staff, and even BETTER STAY!!!"

5

loosk31, Windsor, Canada
11/05/2016

We had a decently large group in for a function over a weekend and the staff were very helpful for the foreign family of ours. After being there for several days our family got to know the names of many of the staff who work at the hotel. Also a special thank you to Peter who built a baby bed they had for our little one. All of our family enjoyed the complimentary breakfast, The breakfast staff were very welcoming and more than helpful on anything we needed! I would reccomend this hotel to everyone visiting the Windsor/Detroit area. Well worth the money!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your review and for the 5 stars! We are happy that you enjoyed yourselves during your visit and we hope that you will come see us again soon.
Thank you,
Moe Razak
General Manager

"Great view"

4

one3Sport, Edmonton, Canada
07/05/2016

Had a king bed room with a partial view of the Detroit River. Check in was a bit slow as had to wait for them to finish my room (even though we showed up about an hour after the check in time). The room had a comfortable bed, and was clean. A bit on the pricey side considering it is only a 3 star hotel.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you very much for writing a review of your stay at the Best Western Plus Waterfront Hotel! We are very glad you enjoyed your stay with us and we are looking forward to welcoming you back in the near future!
Sincerely,
Moe Razak
General Manager

"Nice Hotel, Good Location But a Bit Pricey"

3

Andrew V, Toronto, Canada
04/05/2016

Stayed for a swim meet so the location was excellent and the self serve breakfast was pretty good. Typical Best Western Quality but at Hilton prices so not good value. Probably the best option of a limited supply in downtown Windsor.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your candor and honesty in your review of your stay with us. It appears we are doing some things well, and your comments will help us improve in other areas. We hope to see you again when travelling in our neighborhood.
Moe Razak
General Manager

"Excellent View, comfortable bed"

4

Docjames, Orangeville, Canada
04/05/2016

Wow, fantastic view and great location, close to the tunnel.
The bed and room was Very comfortable.
Breakfast was adequate, but nothing to write home about, but free....
Enjoyed the waterfront park directly across the street.
They has a Beautiful widescreen TV in room, but had no digital signal available (what a waste of a great TV).

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
I would like to thank you for taking a moment of your time to post a review based on your recent visit to our hotel. I'm very happy to hear our location was ideal for your travel needs and you had a comfortable stay with us.
Thank you,
Moe Razak
General Manager

"Overall average, but problems with front desk and noisy guests"

2

krissie36, Ottawa, ON
03/05/2016

Stayed here for 3 nights for a half marathon. The room was updated, relatively comfortable. TV was not HD, but it worked just fine. Nice that there's a small fridge in the room. The breakfast buffet was just ok....not great, but not terrible either (and there is a fair amount of selection of food). There was a partial view of the Detroit skyline, which was nice. Free wifi worked well.
Two things decreased my rating for this hotel: parking and security.
The front of the hotel is under construction and there's no parking. Parking is in a lot around back, which you don't find out about until you get there. It's an additional $12/day, which seems high for the city. At least the parking charge gets you in and out privileges.
On Saturday evening (the night before the race), there were several girls in the hotel room next to us that were getting ready for a night out. There were very loud, so much so that we complained to the front desk. Three times. The first two times, the front desk called up and asked them to keep it down, which worked for a few minutes. But they kept getting louder and louder. At one point, they were so loud both in the room and in the hallway that my friend went out to ask them to quiet down. This prompted a fourth call to the front desk. The answer to all of this? "We called security and they said they can't do anything since it's Saturday night". I wish I was making this up. How on earth does the night of the week have anything to do with whether or not you can do anything about noisy hotel guests?? Not to mention that the front desk did nothing about it....no compensation, no apologies, no offer to move us to another room. Very poor handling of a situation on their part.
If not for the parking and security issues, it would be average.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for sharing your feedback following your stay with us at our Best Western Plus Waterfront Hotel. We truly appreciate and value your feedback. We sincerely apologize for the noise issues you've experienced during your stay. Truly, this is not the norm and we look forward to welcoming you back in the near future.
Kind Regards,
Moe Razak
General Manager

"Friendly Staff, great hotel"

5

Jonathan O, Toronto, Canada
03/05/2016

I stayed here for one night while on business. The hotel staff were very friendly, and the lobby and common areas have a modern look. The rooms were clean and comfortable, and i enjoyed an excellent view of the riber. I would stay here again next time i am in Windsor. The continental breakfast was what you would expect, and does not disappoint.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you truly for sharing the wonderful review following your experience at our Best Western Plus Waterfront Hotel. We certainly will look forward to welcoming you'll back, wishing you'll safe travels!
Sincerely,
Moe Razak
General Manager

"Great view"

4

User
03/05/2016

This hotel has a great view of the waterfront and the Detroit skyline. One of the nicest hotels in the city. It's disappointing that you have to pay for parking (Almost every other hotel in the city has free parking, including Caesars Casino).
We were a little dissapointed to find a hockey team staying on our floor with all of their equipment bags airing out in the hallway but once we were in our room, it was great. Staff were pleasant and helpful.

"excellent service!!!!"

5

llcFlint_MI, Flint, MI
02/05/2016

amazing customer service!!!! Angelina greeted us very pleasantly only to tell me that booking.com had cancelled my reservation according to their computer records- I didn't even have to show them that it was still on my dashboard on my booking.com account- they took me for my word and gave us a free upgrade of queen beds instead of the full I had reserved- the only thing was that we could no longer have a river view room, but our view would be a partial view (which was still awesome)- Not happy with booking.com but thrilled with our stay and would highly recommend this hotel!!! We asked for extra towels and within 5 mins we had them to our room- they recommended a very good pizza delivery service right to our room- their pool and meeting areas were all very clean and all staff we encountered were more than helpful, friendly, and thorough. Made for a super fun half marathon and girls weekend!!! will stay here again for sure!!!

"Beautiful Views, Friendly, Nice Hotel, Great Breakfast"

5

mslovely9701, Chicago, Illinois
01/05/2016

First off Breakfast closes on time. But it is worth getting out of bed. We enjoyed breakfast and beautiful views. Sitting right on the Detroit River with a wonderful view. The hotel staff was very helpful and friendly and accommodated every request. Indoor access to the parking garage and a very nice and updated lobby. The rooms look exactly like the picture which if you are a traveler you know this does not happen as often as it should. The higher your floor the better the view.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you very much for writing a review of your stay at the Best Western Plus Waterfront Hotel! We are glad you enjoyed your stay with us and we are looking forward to welcoming you back in the near future!
Sincerely,
Moe Razak
General Manager

"Great views of the USA!"

4

SacredTrickster, Chicago, Illinois
30/04/2016

I was looking for somewhere to stay in the Detroit area after driving from Niagara over to Chicago and came across the Best western plus waterfront hotel. It is literally minutes from Detroit through the tunnel crossing and arguably much safer to stay here than in Detroit itself.
The Lobby was huge and the front desk staff were really nice and helpful. I paid for a riverfront view room which was definitely worth it as it's a cool view. The room itself is a decent size and was comfortable enough without being luxurious in any way.
There is a breakfast served in the lobby in the morning which was standard hotel affair but decent.
I would recommend staying here over staying in Detroit!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking your time and providing us with the comments regarding your stay at the Best Western Waterfront Hotel!
It was our pleasure having you here as our guest and I am glad to hear that our team members were able to assist with your needs.
We are looking forward to welcome you back whenever your travels bring you back to Windsor.
Sincerely,
Moe Razak
General Manager

"Nice hotel"

4

Johan A, Stockholm, Sweden
29/04/2016

The hotels location is really nice with a beautiful view of the river and Detroit.
Rooms are pretty big, the room I stayed in needed a facelift, however the beds where really good.
Indoor pool and gym availible.
Staff was really nice and service minded as well.
Complimentary breakfast was also very nice.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking the time to give feedback on your stay at the Best Western Plus Waterfront Hotel.
I am very happy to hear that our staff were able to provide great service, were friendly and helpful. We do pride ourselves on giving brilliant service.
We are looking forward to welcome you back whenever your travels bring you back to Windsor.
Sincerely,
Moe Razak
General Manager

"comfort with breakfast"

5

Andrea W, Sarnia, Canada
27/04/2016

We were relieved to be able to have a good sleep before our busy day in Windsor...Some hotels have hard or horrible beds but waterfront had awesome beds which were very comfortable...i will stay again and recommend this to others We had a delicious breakfast...there was lots of options to choose from so even the pickiest eaters can eat

"Partial is not a view."

3

davidbK4897CY, Novi, Michigan
26/04/2016

We booked a room here for one night. One attraction was that all rooms were described as riverfront views. When we arrived, we were told that our room had a partial river view. As it was late, we accepted the room.
The next morning, I looked out our doorwall, which was locked so we could not go outside. The view consisted of the Ren Cen and not much else of the river. The majority of our view was of other walls of the hotel.
I walked outside to look at the building and noticed that the majority of the rooms appeared to be of this type. Not sure what the rate is for the true riverview rooms but I paid $200 CAD which I felt was high.

"Disappointed"

2

Stephanie S, Sarnia, Canada
25/04/2016

Not good value for the price paid but good location. The hotel is under going renos so perhaps when it is finished it would be worth the price. One night stay only just to go a concert so really didn't spend much time at the hotel.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
The Best Western Plus Waterfront Hotel appreciates you taking the time to review our property. We would like to offer our sincere apologies with not meeting your full satisfaction and please do give us another chance in the near future!
Kind Regards,
Moe Razak
General Manager

"best western waterfront windsor"

4

Lee W, london, Canada
25/04/2016

good hotel 5 minute walk to caesars palace windor. hotel was under construction during our stay. hotel should be better then ever when construction is completed. highly recommended for a good time. great view of the river and city of Detroit

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you so much for reviewing your recent stay. We are delighted that you found your stay was comfortable and close by to all the attractions you wanted to visit. Looking forward to your next stay with us! Kind regards,
Moe Razak
General Manager

"Worst experience ever"

2

User
24/04/2016

The parking lot and hallways are definitely run down and the room was not even checked properly before check in. Used water bottle was in my suite. Lots of kids running are running around the street in the middle of the night. Impossible to sleep! The amount paid I would definitely recommend some other motels. The floors in the room are barely swept. Disappointed and disappointed. Not coming back ever. Breakfast is ok but a lot of things ran out fast, especially drinks. The beds were very soggy.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Please accept our sincerest apologies if your last stay did not meet your expectations. Although our mission is to provide an excellent stay to all of our guests, it is sometimes difficult to control what happens outside or around of the hotel. I hope you will consider your last stay experience as an isolated incident, as I trust your previous experiences with us were enjoyable.
I hope you will give us the opportunity to regain your confidence in us.
Kind Regards,
Moe Razak
General Manager

"Parking"

4

Harold M, Fonthill, Ontario
23/04/2016

Was disappointed that the hotel charged extra for parking. Aside to that everything was acceptable, the staff was friendly and helpful, the breakfast was ample and well laid out is a beautiful and comfortable setting.

"Good stay in excellent location. Million dollar view!"

4

Atytood, Barrie, Canada
21/04/2016

Wonderful staff, newly furnished and renovated rooms. Extremel comfortable bed and pillows. Good buffet breakfast in large airy room. Partial river view is breathtaking. I will go back just to get a room with a full river view. Room appeared to be a bit small for the two queen beds. High curb in temporary parking lot forces lifting of heavy beds to use the rear entrance. Off site pay parking is very short walk away but still a bit of a nuisance. I will definitely use this hotel again.

"Adequate room, Awful "free" breakfast, Elusive General Manager"

2

Onttravel, Ontario
21/04/2016

This hotel used to be the Hilton property in downtown Windsor, overlooking the Detroit river. Unfortunately, when the domestic auto industry hit the skids in about 2009, this negatively impacted this hotel. The club lounge closed, and it only briefly re-opened years later. The then management never put another dime into the place, so it fell apart. The dining room deteriorated as did the rooms, to the point that, for whatever reason, Hilton's name was removed from the door.
New owners apparently took it over yet, by that time my organization which always sends some of us to Windsor on a rotating and regular basis, had bailed out. We were staying at a nice enough hotel in another location. So, eventually we decided to return to the Waterfront, as it was called before it joined the Best Western system. While the location is downtown, my own view is that does not get us much as downtown Windsor is nothing special.
When the hotel became The Waterfront, it still had doormen/concierges, which was handy, although the dining room had closed. During my prior stay last Fall, as well as my recent stay this March 2016, the hotel touts its so-called "free" and "included" breakfast. "Included" is a better descriptor, because it is paid for within the room price. I discuss the breakfast further below if you have the patience to keep on reading.
As of this past stay in March I can say the rooms are adequate. The work area is spacious, the furniture is recently new and in good shape, and the beds comfy. The bathrooms are also fine, with reasonable hot water pressure. The view remains the same as it always was--the view of the water was always this hotel's selling point and that, due to location, remains. I got a bathrobe on request, yet I suspect these are the ones stockpiled and will not be replaced when they wear out.
Unfortunately, it appears that those who run the place decided to terminate the long-serving concierges who were always helpful, and make the hotel less "full service", probably reflecting the Best Western approach. At least the front desk staff are for the most part the same--many of these folks have been present since I began staying there three or four times annually back in the "Hilton days", so for over 15 years. They now have to help carry boxes to and from the rooms (my job requires lots of filing and paper despite this high-tech world in which we live). I miss the full service experience that we used to have at this place, including bathrobes, concierge lounge, a proper dining room, etc.
There is as of yet no dining room so during winter one must go out to eat for lunch and dinner (or order in). We are told that a restaurant is coming--time will tell if it does and, when it does, if it is any good.
The "free" breakfast is simply awful. It was awful when I stayed there last Fall and it was again awful when I stayed there in March. The so-called scrambled eggs are made from a powder and are just yucky. The sausages are horrid. The bacon is ok, albeit greasy, yet ironically this one semi-edible item of hot food is often not available.
The first morning of my recent stay I asked one of the staff if more bacon was coming out as the bin was empty--"in 30 minutes" I was told. Really? I guess nobody was monitoring it to see when it was getting low. As most regular guests know the sausages are awful we go for the bacon, to try and mask the yucky taste of the eggs, so the staff should monitor and replenish as needed. Hot food on the buffet also did not stay very hot.
The next day, day two of my stay, I was told that there would be no bacon at all because the hotel was full (of some young folks involved in a competitive swim contest--who were for very much the most part well-behaved). So, when the hotel is full, bacon is not served; we can all eat the inedible sausages and the awful eggs. On day three however, contrary to what I was told bacon was available. It was edible, and thankfully there was yoghurt and pastry. Yet this breakfast is really not worth the price.
I took the trouble to hand-write a note for the hotel GM on the first morning of my three night stay, offering constructive feedback. As of later afternoon of day two, as I had not heard back, I attempted to phone the GM. Yet he has no voicemail, so I was unable to leave him a message. I had included my business card in my note and suggested that, if he could not reach me while I was in his hotel, he could call or email me at my office. On check-out I asked at the front desk if he was around and was told that he was in meetings but would be in touch. Yet it is six weeks since my stay and I have not heard from the General Manager in response to my detailed note.
As a frequent business traveller, it is my experience at most hotels that management wants to hear from and learn from their guests. Management (good management, that is) is usually very interested in the experiences of their guests, good and bad. Over years of both business and leisure travel, to hotels all over Canada and the US, as well as Europe, I have always had a response from and interest shown by a hotel manager or GM in the relatively rare circumstances when I have needed to reach out.
Certainly, management with whom I have spoken in hotels are receptive to feedback.
In this case, especially, as my organization spends a fair amount of monies at this property between guest rooms and the boardrooms we use, one would expect the courtesy of a response. I guess my expectations are too high? Also, I have never heard of a GM not having voicemail. This appears to me to be an attempt to hide from guests, and avoid feedback. Yet that is the opposite of what a hotel GM should do.
The view and the decent rooms, capable housekeeping, plus the long-serving and capable front desk staff, are what keeps this place from being a one star. The awful meal service at breakfast, which the hotel touts as so wonderful and "free", and the lack of dining facilities, holds this place back along with the diminished service provided. I also wonder about leadership given my lack of response from the GM.
Generally, considering quality, value and price, one can likely get a far better experience at the Casino hotel for likely not much more money, if any more at all. It would also be a full service experience. I would much prefer to stay there given the choice of very good dining options and great rooms which the Casino hotel offers. Yet given the nature of my work that location (optics of a casino) is off limits for us. Alas.

"Nice Hotel - breakfast is disguting"

4

Stephen O, London, Canada
21/04/2016

This is a nice hotel, and I would definitely stay again, but I wouldn't eat breakfast there, it was truly disturbing. They were out of juice for the kids, the eggs were ok, the sausages were the worst I've ever had. Stay at the hotel, but eat elsewhere.

"Location if it matter with amazing views to the Detroit River,"

4

Tanveer A, Dhahran, Saudi Arabia
21/04/2016

This hotel is in excellent location if you are in town for some work. The services are fair, good house keeping and healthy breakfast. The wifi was not your typical hotel wifi, in fact it was very good.
The parking is not included in your hotel rate, they provide you parking in the back structure for $12/day which is totally fair being you are in down town.
View of Detroit river is amazing for all the floors.

"Fantastic View of Detroit/River"

4

JJHunter, Flint, Michigan
20/04/2016

Can't get much better view of Downtown Detroit and the Detroit River. Our room was clean and comfortable, enough room for two. The windows are situated to provide a maximum view which also results in being able too see into your neighbor's room and vice versa. Not an issue though, just close drapes partially. Well located and easy to get to from the U.S. Will stay again.

"beautiful view"

5

Maureen D, barrie, Canada
18/04/2016

loved this location the view from the room was incredible the room was clean and updated the pool area was really nice but shallow and the gym had the same spectacular view of Detroit and the river breakfast was good the only thing missing was a hot tub

"River View"

3

Kathleen T, Macomb, United States
13/04/2016

The view of the river from our corner room was phenomenal. I do think the THREE ladies at the check in desk could have been more interested in our check-in. Especially when they were telling us to park in the structure behind the hotel - which they assumed we knew about.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
We apologize for the unpleasant experience you had during your time with us. I will pass your concerns on to our Front Office team and I hope you will give us another chance.
Kind regards,
Moe Razak
General Manager

"Good hotel -- hidden fees"

4

Stan G, Mount Pleasant, United States
12/04/2016

This is a very nice hotel right o the Windsor Waterfront and beside the indoor water park -- which was wonderful! However, there are many hidden fees, not the least of which is a $12 parking fee that is not mentioned until after you register. The fact that there is really no other sensible option makes this seem a bit underhanded.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you very much for making Best Western Plus Waterfront Hotel as a stop on your travels. Again, I want you to know how much we appreciate your feedback for us to review and utilize as a training opportunity. We look forward to welcoming you back very soon!
Sincerely,
Moe Razak
General Manager

"Definitely Worth It!"

4

ClassyFreeSpirit, OSHAWA
10/04/2016

The room was very clean and the staff was quite helpful. I loved being able to just walk across the road to use the boardwalk. It was a little confusing with their parking but still workable. Very quiet and close to many things. The breakfast was average, but the breakfast bar was very small and overcrowded so I wasn't able to really access it. The only issue I really had was that I couldn't print anything when using the business center, even though they had printers there.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Plus Waterfront Hotel.
We sincerely apologize for the issues you experienced during your stay, and appreciate you bringing them to our attention. I have forwarded your comments regarding the business center to our IT department. We are looking forward to welcoming you back!
Kind regards,
Moe Razak
General Manager

"Swimmers in Windsor"

5

carol f, Pelham, Canada
08/04/2016

What a great place to stay for swim families. The international calibre facility is within walking distance. We were VERY impressed with Emelia the general manager. Staff was always freindly and helpful. The speed of service was shockingly fast. Its a very busy weekend hotel, so be prepared for all the casino goers and we had a global hockey tournament stating with teams from all over the world. The beds were really comfy...which is ultra important to swimmers.The staff was professional, ultra friendly and helpful from check in to check out. We travel all over the country with our athletes. Jeff at the front desk was great. Rooms were clean, not terribly large. Breakfast was usual cluded fare, but fresh and well presented. We look forward to coming again.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
We're delighted to hear you enjoyed your stay with us, and appreciate your compliments towards our staff. It was a pleasure having you stay with us, and we hope to see you on your next trip to Windsor. Thank you for staying with us!
Kind regards,
Moe Razak
General Manager

"The best of Windsor"

5

Matthew U, Dearborn, United States
04/04/2016

For the price, nothing better in this Canadian border city. In every way, it exceeds your expectations, cleanliness is immaculate. Would not stay anywhere else whenever I am here. Try it and you'll love it.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your awesome review! I am so happy to hear that the Best Western Waterfront Hotel was just what you hoped for and we will be looking forward to welcome you back one day!
Kind regards,
Moe Razak
General Manager

"GREAT HOTEL"

4

Amy M, Columbus
04/04/2016

This hotel is nice and clean, it is within walking distance to downtown and the casino. You have to park in a parking garage behind the hotel that is across the street which is a little annoying but it's ok. If you are looking for a place to eat close by go to Bubies on University is great I would recomend this hotel

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking time to review our hotel. It's great that you enjoyed convenience of hotel location and enjoyed our rooms and dining experience at one of our local restaurants! We look forward to welcome you back one day!
Kind regards,
Moe Razak
General Manager

"breakfeast horrible"

5

Brigitte L, windsor ontario, Canada
03/04/2016

the breakfeast was horrible , greasy items , no flavors , no taste not good , but i enjoy the stay , the room , the view , the pool , the staff and the hotel was excellent . very quiet , perfect to sleep thanks .

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your review! We appreciate your feedback as this helps us grow and improve our hotel. I have passed along your review to our restaurant team and all department head managers. We look forward to welcoming you back in the near future!
Kind regards,
Moe Razak
General Manager

"Love this place"

5

Michael T, Windsor, Canada
02/04/2016

I am most of the way through a two-month stay at the Best Western Plus Waterfront. The hotel is newly redone and looks great! The rooms are clean and comfortable. I was particularly impressed with the super-friendly housekeeping staff, although the front desk staff comes off as a bit aloof. The weekday breakfast is higher quality than the weekend breakfast, the latter of which features powdered eggs but does not include bacon. The WIFI is almost unusably slow. Overall I would be very pleased to stay again!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you so much for continuing to stay with us here at the Best Western Plus Waterfront Hotel and becoming one of our 'regulars'. I look forward to meeting with you and please do call me when you have a moment at extension 4201.
Kind Regards,
Moe Razak
General Manager

"Good for a getaway!"

5

Sofia L, Windsor, Canada
31/03/2016

This hotel was very reasonably priced for my friend and I to get a night to be in Windsor. Very nice interior, extremely kind and helpful staff, and best of all, they have a huge breakfast in the morning! (Though it is still hotel breakfast keep in mind.) This hotel made me feel like I was staying in a real classy place, without the ticket price. So that alone is enough to get high marks from me!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
I would like to thank you for taking the time to review the Best Western Plus Waterfront Hotel. Our team looks forward to welcoming you back in the future!.
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Great Price for View, Location, & Ammenities"

5

Brett W, Toledo, United States
28/03/2016

I was very pleased with my stay at this hotel venue. My view of the Detroit River and Detroit Skyline was amazing. The room was updated and very clean with refrigerator, coffee maker, Internet, and new flat screen TV. The breakfast buffet was what you would expect - nothing fancy - but was included in the hotel price. I will definitely return for future visits.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you very much for your recent stay with us and for taking the time to share your feedback on TripAdvisor. I am glad to learn that your experience with us was great, especially with our recently renovated guestrooms. Please come back soon!
Warm regards,
Moe Razak
General Manager

"Too much noise"

3

Gary J, Windsor, Canada
28/03/2016

The hotel itself was nice, and the renovated rooms with the view were great, but it appears that the hotel is a party house for the downtown crowd. The noise from our adjoining room was unbearable and mngt. seemed kind of indifferent. We ended up changing rooms, and then the noise from a different party group continued till 3:30 AM. We called for help, but the night desk staff seemed to say "Get over it" Don't stay here on the weekend.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Gary,
Thank you very much for your recent stay with us and for taking the time to share your feedback on TripAdvisor.
We take all feedback very seriously as this provides our teams with key learning opportunities to enhance our overall guest experience. I am very disappointed to hear about your experience and we are investigating the situation.
We hope that we have an opportunity to welcome you back again in the future so that we are able to assist you in creating a memorable stay with us.
Warmest regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Travel for work"

4

Lisa O, Hamilton, Canada
28/03/2016

I have stayed at this hotel twice now for work, once in January and again in March. The hotel has been renovated, and the rooms are nice and comfortable. Lovely views from the rooms. Very friendly staff.
Downsides- I do not care for the parking garage in the back for parking- it is the only option. It looks like they will eventually open a bar/lounge but it is not yet open- and there is no restaurant on site. The breakfast in the morning is just ok.
Will likely return.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Lisa,
Thank you for your recent stay with us and for taking the time to share your feedback on TripAdvisor. I am delighted to learn that you had a wonderful stay with us especially due to our friendly and helpful staff and the quality of beds and pillows. We will be opening a lounge/restaurant in the near future and we look forward to welcoming you back again.
Warmest regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Nice place"

5

Krista H, Chicago, United States
28/03/2016

We had a lovely time here. it was super crowded in the lobby and for breakfast, but it was a fun-crowded, like you were all having a good time! Pool was great, other families playing there made it extra fun for kids. Breakfast was really good. Parking was close. We had a really good experience!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
We truly appreciate you taking the time to provide your impressions of our hotel. We are delighted that you and your family enjoyed being with us at the Best Western Plus Waterfront Hotel. We look forward to having you stay with us again.
Warmest regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"A river front jewel!"

5

Deedee424, Mississauga, Canada
25/03/2016

We stayed at the hotel on the last night of March break. In addition Johnny Reid was appearing at Caesars Windsor that night so yes it was very busy! But the staff had it all under control. Clean and comfortable rooms with absolutely stunning river views. Friendly, helpful staff assisted me with accessibility for my disabled spouse.Good hot breakfast. We felt very welcome and we will be back.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you very much for your recent stay with us and for taking the time to share your feedback on TripAdvisor. I am glad to learn that you were happy with the experience especially with our recently renovated guestrooms, friendly staff and amazing location.
We look forward to welcoming you back.
Warmest regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Business Trip"

4

Richard K, Ottawa, Canada
25/03/2016

Good hotel for business located downtown close to City Hall, restaurants and walking path along river. Friendly and helpful staff with quick check-in and check-put. Had a good rate for 55+ on a renovated floor with panoramic views of the river and Detroit. Free coffee and breakfast is nice, but could use some more healthy choices (ie: variety of fruit, nuts, etc.) Will definitely stay here again on next business trip.

"I made my own Belgian Waffles!!!"

3

User
25/03/2016

The breakfast buffet is located in the cavernous Lobby Bar and I have repeatedly enjoyed it.
Fresh juices and fruit are plentiful.
Both hot and cold dishes available and I made my own Belgian Waffles!
Staff is always friendly and available and are topping off products.
After cereal, toast, eggs, yoghurt and the yummy waffles I need to go back to bed!
Thanks!

"Wonder what's it's like to live in a fraternity house?"

2

Jillian H, Toronto, Ontario, Canada
21/03/2016

I will start off this review by saying the room and the service was great. My poor rating has almost nothing to do with the hotel itself.
The hotel was completely over run with US college kids, coming over to Canada to drink (lower drinking age) and party all weekend. The staff even told us that these kids had booked up 75% of the rooms. We were there for 2 nights and the first night was pretty noisy - but we managed; the second night was better.
We were there with 2 other sets of couples and they both had worse experiences than us (being woken up by yelled profanities every hour on the hour). One of the couples complained and were upgraded (the hotel was good about it) - but even in the upgraded room, they were kept up all night. Similar complaints from our other set of friends.
In the halls and elevators (around 10:30), expect to find empty solo cups and discarded (mostly empty) liquor bottles on the ground. At the complementary breakfast, expect it to be loud and see 19 year-olds wandering around barefoot.
As I said, the hotel did their best to keep this under control (and I get that these kids bring in a ton of business for them). I would just rather not be anywhere near them. Will not stay there again.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking to time to review and for choosing the Best Western Plus Waterfront Hotel. We hope we will have the opportunity to serve you on your next trip to Windsor, we look forward to serving you again soon.
Warm regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Comfortable Stay"

4

User
20/03/2016

3 couples booked rooms since we were going to a hockey game in Detroit. We arrived around 2:30-3 PM and 1 room wasn't ready. I requested to be moved from an upper floor and got one on the 5th floor. It was a foggy night so the other couples could not enjoy the view but from our room we could see Joe Louis Arena and the river. It was absolutely beautiful.
Trying to check in was somewhat of a nightmare. We could not park in the driveway of the hotel on Riverside Rd since there was construction going on and the driveway was closed due to a sinkhole. We eventually found a parking lot in the back of the hotel that allowed us to check in. It actually worked out well since the hotel parking lot is in the municipal lot located right across the road. Parking is charged on your bill and costs $12.95 a day.
Our room was clean but I got locked in the bathroom twice due to a faulty door handle. One of our friends found a dirty face cloth hanging on the shower rod and that the bathtub had not been cleaned. The "Queen Bed" is the size of a double but this is the new standard in hotels. The staff there are really nice and appeared to take our concerns to heart.
We enjoyed our breakfast buffet and the staff there went out of their way to ensure that it was totally stocked and that the guests were having a good experience. It was very busy but they were happy to help us in any way.
I would definately stay there again. Excellent value for the location and very kid & pet friendly. The hotel does charge you an extra $10.00 extra for rooms overlooking the river. We were not informed of this at the time of check-in but it was worth it to us.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking the time to post a review based on your recent visit to our hotel. I'm happy to hear you took advantage of our location and hope it was a convenient factor to your travel. We are truly sorry that you were not completely satisfied and I have shared your review with our Housekeeping Manager & Maintenance Manager. I hope that we will have the opportunity to welcome you back to the hotel soon.
Warm regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Disgusting breakfast downgraded the hotel"

4

Pleasesee K, port dover, Canada
20/03/2016

disappointed for the breakfast.. Thought it would be a lot more up graded as the room was classy but the quickie style paper plate plastic fork, powdered scrambled eggs took away from the lavish room. The bed was very comfortable but had spring breakers partying next to us and had to call front desk,(no fault of the hotel) We loved the room and the view of the river and Detroit..

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking to time to review and for choosing the Best Western Plus Waterfront Hotel. We are truly sorry that you were not completely satisfied and I will be addressing all your issues. I hope that we will have the opportunity to welcome you back to the hotel soon.
Warm regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Had a wonderful stay with the family"

5

Heat D, Chatham, Canada
19/03/2016

We enjoyed the pool and the nice rooms. I believe they just renovated the hotel and the rooms were comfortable. Breakfast was good and staff seemed nice. Parking was for $12.00 a night which was okay considering we were staying downtown. Overall great experience and we had a great view from the room.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your review. I am thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon.
Kind Regards,
Moe Razak
General Manager

"Enjoyed my stay"

5

User
19/03/2016

Stayed at the hotel a couple of weeks ago and I enjoyed my stay.
Great rooms with a nice view and staff were helpful. Nice lobby and breakfast was fine. Location was a Wow close to everything and I will stay there again if in Windsor,

"Clean, comfortable, beautiful view."

4

Sherri S, Aylmer, Canada
19/03/2016

A very updated and modernized decor. Friendly staff and lots of lobby seating and common space. Beds were super comfortable and hallways were quiet. Parking off site at an additional cost per night. Pool area seems old but functional and clean. Breakfast buffet was in a cramped corner and very difficult to access due to the number of people trying to use the service. We settled on a piece of fruit and yogurt as it was a very long wait to get to the hot items. Lovely river walk directly across from the hotel.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your review! I am thrilled to hear about how enjoyable your stay was with us. We value your feedback, so I will be sure to share your comment with my team. I hope that we will have the opportunity to welcome you back to the hotel soon.
Warm regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"adequate room, awful ("free") breakfast, elusive General Manager"

2

Onttravel, Ontario
18/03/2016

This hotel used to be the Hilton property in downtown Windsor, overlooking the Detroit river. Unfortunately, when the domestic auto industry hit the skids in about 2009, this negatively impacted this hotel. The club lounge closed, and it only briefly re-opened years later. The then management never put another dime into the place, so it fell apart. The dining room deteriorated as did the rooms, to the point that, for whatever reason, Hilton's name was removed from the door.
New owners apparently took it over, but by that time my organization which always sends some of us to Windsor on a rotating and regular basis, had bailed out. We were staying at a nice enough hotel in another location. So, eventually we decided to return to the Waterfront, as it was called before it joined the Best Western system. While the location is downtown, my own view is that does not get us much as downtown Windsor is nothing special.
When the hotel became The Waterfront, it still had doormen/concierges, which was handy, although the dining room had closed. During my prior stay last Fall, as well as my recent stay this March 2016, the hotel touts its so-called "free" and "included" breakfast. "Included" is a better descriptor, because it is paid for within the room price. I discuss the breakfast further below if you have the patience to keep on reading.
As of this past stay in March I can say the rooms are adequate. The work area is spacious, the furniture is recently new and in good shape, and the beds comfy. The bathrooms are also fine, with reasonable hot water pressure. The view remains the same as it always was--the view of the water was always this hotel's selling point and that, due to location, remains. I got a bathrobe on request, yet I suspect these are the ones stockpiled and will not be replaced when they wear out.
Unfortunately, it appears that those who run the place decided to terminate the long-serving concierges who were always helpful, and make the hotel less "full service", probably reflecting the Best Western approach. At least the front desk staff are for the most part the same--many of these folks have been present since I began staying there three or four times annually back in the "Hilton days", so for over 15 years. They now have to help carry boxes to and from the rooms (my job requires lots of filing and paper despite this high-tech world in which we live). I miss the full service experience that we used to have at this place, including bathrobes, concierge lounge, a proper dining room, etc.
There is as of yet no dining room so during winter one must go out to eat for lunch and dinner (or order in). We are told that a restaurant is coming--time will tell if it does and, when it does, if it is any good.
The "free" breakfast is simply awful. It was awful when I stayed there last Fall and it was again awful when I stayed there a couple of weeks ago. The so-called scrambled eggs are made from a powder and are just yucky. The sausages are horrid. The bacon is ok, albeit greasy, yet ironically this one semi-edible item of hot food is often not available. The first morning of my recent stay I asked one of the staff if more bacon was coming out as the bin was empty--"in 30 minutes" I was told. Really? I guess nobody was monitoring it to see when it was getting low. As most regular guests know the sausages are awful we go for the bacon, to try and mask the yucky taste of the eggs, so the staff should monitor and replenish as needed. Hot food on the buffet also did not stay very hot.
The next day, day two of my stay, I was told that there would be no bacon at all because the hotel was full (of some young folks involved in a competitive swim contest--who were for very much the most part well-behaved). So, when the hotel is full, bacon is not served; we can all eat the inedible sausages and the awful eggs. On day three however, contrary to what I was told bacon was available. It was edible, and thankfully there was yoghurt and pastry. Yet this breakfast is really not worth the price.
I took the trouble to hand-write a note for the hotel GM on the first morning of my three night stay, offering constructive feedback. As of later afternoon of day two, as I had not heard back, I attempted to phone the GM. Yet he has no voicemail, so I was unable to leave him a message. I had included my business card in my note and suggested that, if he could not reach me while I was in his hotel, he could call or email me at my office. On check-out I asked at the front desk if he was around and was told that he was in meetings but would be in touch. Yet it is over 10 days since my stay and I have not heard from the General Manager in response to my detailed note.
As a frequent business traveller, it is my experience at most hotels that management wants to hear from and learn from their guests. Management (good management, that is) is usually very interested in the experiences of their guests, good and bad. Over years of both business and leisure travel, to hotels all over Canada and the US, as well as Europe, I have always had a response from and interest shown by a hotel manager or GM in the relatively rare circumstances when I have needed to reach out. Certainly, management with whom I have spoken in hotels are receptive to feedback.
In this case, especially, as my organization spends a fair amount of monies at this property between guest rooms and the boardrooms we use, one would expect the courtesy of a response. I guess my expectations are too high? Also, I have never heard of a GM not having voicemail. This appears to me to be an attempt to hide from guests, and avoid feedback. Yet that is the opposite of what a hotel GM should do.
The view and the decent rooms, capable housekeeping, plus the long-serving and capable front desk staff, are what keeps this place from being a one star. The awful meal service at breakfast, which the hotel touts as so wonderful and "free", and the lack of dining facilities, holds this place back along with the diminished service provided. I also wonder about leadership given my lack of response from the GM.
Generally, considering quality, value and price, one can likely get a far better experience at the Casino hotel for likely not much more money, if any more at all. It would also be a full service experience. I would much prefer to stay there given the choice of very good dining options and great rooms which the Casino hotel offers. Yet given the nature of my work that location (optics of a casino) is off limits for us. Alas.

"Disappointing breakfast - did not match the photos."

3

Geraint B, Tecumseh, Canada
18/03/2016

The room was comfortable and had the promised view of the river. Bed very comfortable. Breakfast did not match the photos and was crowded due to insufficient space and equipment. As soon as any hot food arrived it was in such short supply that it was finished by a handful of guests.

"Fix the signage and parking"

4

MargWilson, Toronto
18/03/2016

This hotel needs better signage and the parking is not really safe for solo female travelers. On the plus side, the rooms are beautiful, great views, and the mattresses are one of the best that I've ever had in a hotel.

"Awesome view "

4

Frank P, Collingwood, Canada
18/03/2016

We came to Windsor to visit family and have stayed at another hotel on the river before and found the view awesome. We thought we would try the Best Western this time and wasn't disappointed.
Pros & Cons:
Pros:
View
Clean spacious room with pano view (we upgraded) as our original room was smaller, partial river view with main view of a roof top. No appealing to us.
Breakfast was great. Good variety
Check in and out was fast and friendly.
Cons:
Pool was ice cold.
Parking was a little sketchy. Across the road behind the hotel. Main level mostly reserved parking so its second floor or higher.
Not well lit behind hotel

"This hotel is absolute perfection...."

5

marisalazar3456, New York City, New York
17/03/2016

I had a very pleasurable stay. I was there for 3 days and the location is perfect, the room view was amazing The staff is friendly and welcoming.
The hotel is beautifully furnished and very clean. Everything from the lobby to the room to the pool was spectacular.
The General manager came to our table at the restaurant to introduce himself to us. Very professional.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your wonderful comments and it was a pleasure meeting with you during your stay! Please come back soon!
Warm regards,
Moe Razak
General Manager
Best Western Plus Waterfront Hotel

"Very nice stay"

5

Lee Anne B, Wyoming, Canada
17/03/2016

Pleasantly surprised with this hotel. The only issue that we did have was that the name was being changed over from the "Waterfront Hotel" and we did not see the Best Western sign from Riverside Rd. This made it a bit hard to find. The parking was right across the street in a parking arcade - found on the backside of the hotel. Nice clean room, large, lots of amenities. GREAT location to the Ceasar's Windsor Casino which was why we were there - to see David Spade. It was about a 5 minute easy walk, close to bars and restaurants. Will definitely stay here on our next trip!!!

"Dinner and a Live Show"

4

Shannon M, Wallaceburg, Canada
17/03/2016

In walking distance of restaurants, casino, and right across the road from the waterfront park. The value was Excellent. Breakfast was self serve sausage, scrambled (powdered) eggs, waffles, toast, fruit, yogurt, tea, coffee, juice. Plenty of seating and clean and maintained. We were on the 14th floor. Excellent view. Shower had lots of hot water and excellent water pressure. Our room was clean and some effort was put into the decor. We would absolutely stay here again.

"Lovely view"

4

User
16/03/2016

We were very happy with our room and the staff at the Waterfront Hotel. Great shower, and I had a good sleep. The breakfast was a little disappointing and the first morning there were big lineups for every breakfast item. The other challenge was trying to drop someone off at a very crowded front door, then having to do 3 left turns to get to the parking a bloc away. Stil, the hotel was fairly priced and our room had a lovely view of the Detroit skyline.

"Everything is in good standard!"

5

Carol L, Toronto, Canada
15/03/2016

This is the hotel will meet most of your expectation for family travel. Very comfortable, clean/quite room. Breakfast is good enough to get start in the morning. Our room has the river which is great. Fitness centre was perfect to suit our need. Overall, we were very happy with our stay.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking the time to share your recent experience at Best Western Plus Waterfront Hotel. We loved having you stay with us just as much as you loved your stay. We look forward to having the pleasure of welcoming you back in the very