Utilities

IMPORTANT CHANGES
2015-2016 ENERGY ASSISTANCE PROGRAM

We encourage you to schedule an appointment to complete your application. You can schedule your appointment by phone at 414.270.4.MKE (414.270.4653) or online at www.energyassistancemke.org.

We also welcome in-person clients Monday through Friday, 8am to 5pm, at the locations listed below. Extended hours of 7:30am to 7:30pm are available October 1st through November 25th and March 20th through May 15th.

A: We can help you save time by clicking here to make an online appointment, which is the easiest and quickest way to get help. Assistance will depend on whether you meet program guidelines (see questions below and links to flyers above). Please see the question below for information on service hours and scheduling appointments.

Q: Can I apply for Energy Assistance at Community Advocates?

A: Yes. You can apply by making an appointment online here. You can also schedule an appointment by calling (414) 270-4-MKE or by coming to our office in person during our open hours listed below. Limited first-come, first-served walk-in appointment availability starts at 8:00 a.m. (earlier during extended hour times).Energy Assistance Appointment Hours
Monday - Friday: 8:00 a.m. - 5:00 p.m. (extended hours between 7:30am and 7:30pm are available October 1st through November 25th, and March 20th through May 15th)

Q: When coming for my appointment, what information do I need to bring?

A: For more information, click on Checklist flyer here: English, Spanish, Hmong. After you have made your appointment, you must bring the following information:

• Picture ID for individual completing application -- Picture ID is only required for 1st-time energy applicants and New to Milwaukee residents;
• Proof of all income sources for all household members 18 years or older for the previous three months (i.e., child support, wages, pension, SSI & Social Security award letters, etc.). Seasonal employees will require a copy of their 1040 including all W-2s and 1099s;
• Social Security numbers for all household individuals;
• Current energy bill (gas/electric/oil); and
• If your heat is included with your rent, you must bring a rent certificate or statement from the landlord confirming that heat is included in the rent.

Q: When I arrive for my appointment, who should I ask to see?

A: You will not need to ask for any specific person. Let the receptionist at the front desk know the reason for your visit, and you will be directed to the appropriate person.

Q: Will I have to wait a long time for my appointment?

A: There may be a wait during heavy enrollment periods. You will not have to wait a long time to be seen for appointments made in advance. We will do our best to minimize waiting time for all appointments.