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The Trust Transaction: A Leader’s Guide To Autonomy

Abstract/Description

“The best way you can find out if you trust someone is to trust them.” – Ernest Hemmingway.

Moving from a group of directed individual contributors to an agile self-organizing, autonomous team is not always easy.

When organizations meet with confusion, frustration, or disappointment they may quickly retreat to command-and-control tactics.

It’s understandable, since most people have never formally learned how to extend and receive trust. They over-extend or under-extend trust, they withdraw it quickly or fail to follow-up. They never learn how trustworthy and autonomous their teams are capable of being. They don’t have a model of trust that they rely on, and they don’t really think about trusting as a teachable/learnable skill.

This talk presents a simple model of trust as a set of goal-seeking skills, and practices we call Transactional Trust, based on empiricism and experimentation.