Error code 093-921

Dell printers appear to have a common fault but provide no answers yet. I refer to error code 093-921 which supposedly is caused by a tape on the toner.. this one is the cyan toner and there is no tape on it

First, I want to share with all that these toner cartridges are used with Xerox 6180,6280,Lexmark X560 along with Dell's 3110,3115 and the 3130 (AT LEAST FROM WHAT I CAN TELL).

This is how I got mine to clear the error code and PRINT!!!!

REMOVE THE TONER CARTRIDGE and look with a flashlight into the slot where the protective tape used to occupy. IN my case the particular cartridge was the cyan or the C cartridge Dell identifies it. Inside that slot was a film of blue toner powder but more importantly, there is also what appears to be an led sensor. This sensor is located exactly where the protective tape is secured to the cartridge. This sensor also had toner powder covering it.

I used a very small wound on wire brush, one typically used to clean holes in paint spray guns. Next I used the brush as best I could to clean that slot especially around the sensor.

After brushing I used my air compressor to blow out that slot. NOw even brushing and blowing out that slot there was still blue residue present but not much. I do emphasize that the area around the sensor was very clean.

INstalled it into the printer, turn the power on and expected the same error code. TO MY HAPPY SURPRISE, THE PRINTER RESPONDED "READY TO PRINT!"

I do want to share with all who has been badgered with this BPITA problem.

ENJOY!!!!!!!!!!!!

Joe HowarthFirst, I want to share with all that these toner cartridges are used with Xerox 6180,6280,Lexmark X560 along with Dell's 3110,3115 and the 3130 (AT LEAST FROM WHAT I CAN TELL).
This is how I got mine to clear the error code and PRINT!!!!
REMOVE THE TONER CARTRIDGE and look with a flashlight into the slot where the protective tape used to occupy. IN my case the particular cartridge was the cyan or the C cartridge Dell identifies it. Inside that slot was a film of blue toner powder but more importantly, there is also what appears to be an led sensor. This sensor is located exactly where the protective tape is secured to the cartridge. This sensor also had toner powder covering it.
I used a very small wound on wire brush, one typically used to clean holes in paint spray guns. Next I used the brush as best I could to clean that slot especially around the sensor.
After brushing I used my air compressor to blow out that slot. NOw even brushing and blowing out that slot there was still blue residue present but not much. I do emphasize that the area around the sensor was very clean.
INstalled it into the printer, turn the power on and expected the same error code. TO MY HAPPY SURPRISE, THE PRINTER RESPONDED "READY TO PRINT!"
I do want to share with all who has been badgered
with this BPITA problem.
ENJOY!!!!!!!!!!!!
Joe Howarth

If you are seeing any or all of these error codes on the Dell 3130cn Laser Pinter that there is a Firmware Update to address this issue. However, the firmware cannot be applied when there is an error present, so first try reseating all toners. You may need to repeat this several times before errors are cleared. Once error-free, download the Firmware from the Dell Support website and apply.

Run diagnostics on the toner cartridge sensor.

Power off the printer.

Hold down the and buttons on the printer and power the printer on.

Press the button until IOT Diag appears and press the button.
On the LCD, Digital Input appears.

Press the button until Digital Input appears and press the button.

Press the or button until DI-8 for (yellow) DI-9 for (Magenta) DI-b for (Cyan) and DI-a for (Black) appears and press the button twice. It is only necessary to run the diagnostic on the toner cartridge to which the error applies

Open the front cover. (Figure 1)

Figure 1 - Open the Front Cover

Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.

If the diagnostic does not increase by 1 then replace the toner cartridge.

If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

Testimonial: "Thank you for your reply. I already tried doing the toner cartridge test and it passed. Each time the cartridge was removed and replaced, the count increased.
I tried the service manual which has a flow chart for this problem. The last step is to replace the printer. Yes, does seem excessive. Googling shows this problem is numerous and must be well known. I don't know how the machine senses a cartridge tape but if I knew I would go look for the sensor.
I do have a new cartridge scheduled to arrive early next week. And no, I am not using Dells expensive cartridges. Somehow I think it is specifically related to that. I can't access the menu with a fault present. If I am able to get that fault cleared I will set the printer for non Dell toner which at one time was recognized and identified in the display window.
If I have to junk this printer with less than 30,000 prints, it will be the last Dell anything that I will purchase in the future."

1 Suggested Answer

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.Goodluck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Hi Dee,The error code 6502 indicates an ink tank position sensor error.There's no communication between the printer and the newly installed cartridges.To clear this,you have to remove the cartridges,check the plastic tape usually around them when new and make sure you COMPLETELY remove this tape.Ensure nothing is covering the chip or LED on the rear of the print cartridge.Also gently wipe out any appearing smudges.

Error Code A0 - Error occurred during carousel movement (Position Not Found). Could be caused by a missing or misaligned cartridge carrier, or an obstruction, or unexpected cartridge in either the carousel path or Import/Export slot.
--------------

Remove the power cable and SCSI cables then try open the top cover. Check and see if there are any tape blocking or obstructing the movement. Sometimes it works sometimes it doesnt. I have 5 of these devices, few of them were replaced as its not working anymore due to these codes and as they are pretty obsolete, its not worth to repair them anymore.

CODE 31... depending on the model, code 31 can refer to two different systems. Please choose from one of the above links for specific information
on each system.

Wastegate Solenoid Circuit ErrorThe ECM regulates turbocharger boost by
opening and closing the "wastegate"
as necessary. (The wastegate is a vacuum operated bypass valve that
limits the ability of the turbo to provide boost.) The Wastegate
Solenoid regulates the vacuum supply to the wastegate for proper
operation.

The wastegate solenoid would be the most common cause for code 31 to
set

Code 31 does not indicate a problem with the turbocharger or
wastegate

Gear Position Switch (PRNDL)
Error
The Gear Position switch
tells the ECM
which position the shifter is in. The ECM will use this
information to inhibit starter operation, change the transmission shift
pattern as necessary, and provide the information for the electronic
shift indicator display on the dash.

Fault Code Description

31 - Gear Position switch (PRNDL) error

Symptoms

Engine may not crank over in Park or Neutral

Electronic shift indicator may flash

Common Problems
A maladjusted or failed Gear Position switch would be the most common
cause for a code 31

I've had a similar problem with a client's 8200 printer, and looking at the right hand side of the tray someone had previously put some tape over the topmost 'slot' (above where the green slider goes across).

I put some new tape over the top slot and the 'replace paper tray' message went away.

Admittedly, the tape gets pushed in so I don't know how long it will be before the tape gets dislodged and the error re-appears.

The printer is well out of warranty and they don't want to pay anything to get it fixed... so this solution is fine with them.

this error can be caused by a new or existing PC on your network. EXAMPLE: the network settings on new DELL pc's are default set to control the network and repair any conflicts..it seems dells dont like Ilumina's, and they get this error code.
Disable the network control function in the DELL settings.
And this error will not re appear until another dell is installed.