Contracting

Fully Developed "Open Book" Approach to clients for Project Management, Testing and Support

Customer Service Plan

The Fry Systems statement of direction is to work to the client's
specifications and management style, so clients frequently utilise Fry Systems
as an agent of change.

A key element of our involvement is to embrace the "holistic" nature of
Information Systems, and issues which are outside the scope of the direct
assignment, but which impinge upon it, are readily addressed by referral to the
client organisation. Fry Systems has embraced the management styles and
imperatives of clients ranging from a major mining company to a major
Industrial Union, and across both the private and public sectors.

Skills

Our in house technical skills cover the following entrprise standards:

Microsoft .NET Development - VB.NET and ASP.NET

Microsoft Visual Basic.

Microsoft SQLServer.

Business Objects Crystal Reports (and previous versions)

Standards and Methodology

We are committed to using the appropriate aspects of the CMM (Capability
Maturity Model) as this gives the appropriate review and flexible approach
needed in our development work. A fully developed Test Methodology control is
implemented and is individualised for each project, with the client having
on-line access to progressive testing Plans and Results. For our own work, we
utilise TestComplete Automated Testing from Quality Assurance Corporation

All clients have access to our web-enabled Incident Logs, and
Support system for on-line follow up on any support issues raised with us. This
gives direct access to our internal control systems.

These standards and methodologies are applied by us within our
activity, on top of any Quality Assurance and Project Methodology requested by
our client

Quotes

'In partnership with Fry Systems, we have developed a learning system of innovative toolsets to capture, analyse and record actions, forming a central backbone to our knowledge management systems.'

Mark Thomason, Manager Operational Improvement, CFS

'I have had a good look at LMI RiskCoach and am very impressed with the comprehensiveness and quality of the information contained within…you are to be congratulated on putting together a very useful tool.'

Mr Chris Laming, lecturer on insurance and risk management at Deakin University

'the most powerful, innovative and comprehensive set of research tools available anywhere in the world.'

Nick Balcolme, partner with London based Harris Balcombe LLP

Award Winning Service

Fry Systems client, the LMI Group, wins the 2010 ANZIIF Innovator of the Year award, for their Knowledge products in Insurance in Australasia
Case Study