IT Service Engineer

Daikin Belgium

Job Description

IT Service EngineerDaikin Europe is the European headquarters of Daikin Industries Ltd. We design, manufacture and distribute air conditioning and heating systems for commercial, residential and industrial applications. Our headquarters are located in Belgium (offices in Brussels, Ghent and Ostend), but we are present throughout Europe, Africa and the Middle East. We are the market leader in the field of air conditioning and offer Total Comfort Solutions in heating, ventilation and refrigeration. As a company we are constantly expanding, working at Daikin Europe means extensive international contacts, a pleasant, stimulating working environment, continuous training and coaching, ... We see our highly motivated employees as our greatest asset. Do you want to add your talent?As an IT Service Engineer you are part of the IT Center EMEA which consists of 3 sections: IT Planning, IT Development and IT Infrastructure. The IT Infrastructure Operations section is responsible for the support of all IT services in a growing number of countries.

Your responsibilities and challenges

Take on responsibility for Office 365 service (email, calendar, mobile, email, collaboration) as well as web service (business portal, internet, intranet, extranet) and videoconference serviceBecome the specialist in following domains: firewall, proxy server, archiving, Nagios and SQL serverRepresent our users in relation to our outsourcing partners, coordinating their questions and solutionsFollow-up the SLA with our outsourcing partners and represent end users in the Service Delivery Meetings and launch suggestions (and perhaps implement) to increase serviceSolve incidents that can’t be fixed by service-desk our second line supportDocument answers on FAQ’s and feed our knowledge data bankYour profileMaster in IT or equal by experiencePassionate about IT, not afraid to try out new possibilitiesAccurate, communicative, assertive, responsible team playerAble to look for solutionsExperience within IT Operational environment is a plus, not a mustGood knowledge of English and DutchAt Daikin Europe you can count on a varied job, at an international market leader which encourages people to work together and develop yourself.

We offer a permanent contract.

From the very beginning you can count on thorough training and intensive support.

Your competitive salary is complemented by a package of extra-legal benefits.