Participate with practitioners in decision making regarding their health care

Expect confidentiality regarding their care and that BCN will adhere to strict internal and external guidelines concerning the members’ personal health information including the use, access and disclosure of that information or any other information that is of a confidential nature

Refuse treatment to the extent permitted by law and be informed of the consequences of their actions

Voice concerns or complaints about their health care by contacting the Customer Service Department or submitting a formal, written grievance through the BCN member grievance program

Receive clear and understandable written information about BCN, its services, its practitioners and providers and their rights and responsibilities

Review their medical records at their physician’s office by scheduling an appointment during regular business hours

The current provider network for their service area.
The professional credentials of the health care providers who are participating with BCN, including participating providers who are board certified in the specialty of pain medicine and the evaluation and treatment of pain

The names of participating hospitals where individual participating physicians have privileges for treatment

How to contact the appropriate Michigan agency to obtain information about complaints or disciplinary actions against a health care provider

Any prior authorization requirement and limitation, restriction or exclusion by service, benefit or type of drug

Information about the financial relationships between BCN and a participating provider

You, or an individual or entity designated by you, have the right to request a Certificate of Creditable Coverage at any time while you are a member, and up to 24 months after your BCN coverage ends. Simply call the customer service number on the back of your ID card or 1-800-450-3680. TTY users dial 1-800-430-3211. You can also send a written request to:

Blue Care Network
PO Box 5184
Southfield, MI 48086

BCN members also have additional rights that relate to their personal health information and its protection. These rights are specified in BCN’s Notice of Privacy Practices.