FAQ

You Have Questions

Just what it sounds like. Authentic, true storytelling. We take a lot of pride in the way we tell the story of your wedding, but the most important thing for us is to tell the real, authentic story. We're not out to make your wedding into a photo shoot or to manufacture memories that didn't really happen. We choose to focus most of our time on capturing candid photos of your day as it unfolds. There are always going to be formal parts of the day--portraits and such, but our goal isn't to spend the day copying a lot of photos we saw on Pinterest. Instead we're out to give you an authentic, lasting document of your wedding day, that will bring the memories flooding back each time you view them.

Yes. We are a team, and we always shoot together. All of our full wedding coverage includes two photographers. Our elopement package includes one photographer. Elopements are only available Monday-Thursday.

All of our wedding coverage includes 2 photographers for a full day of coverage (up to 8 hours). Additional hours are available if your event is going to be longer than that. Our basic coverage includes 2 photographers, fully edited images, full resolution digital files provided on USB with a personal use license, and online gallery for sharing with friends and family. We offer a full range of services that you can add to any package.

Our elopement package includes 1 photographer for 4 hours of coverage, fully edited images, high resolution digital files with a personal use license, and an online gallery. Elopement packages are only available Monday-Thursday.

For your protection, before we can reserve your date we require that you have a firm date selected & a venue under contract.

We require a signed contract and a 50% non-refundable reservation fee to secure your wedding date on our calendar. Through the magic of the interwebs, contracts can be signed online. We take payments online via all major credit and debit cards. We also accept checks.

We require a reservation fee equal to 50% of your total package cost to secure your wedding day on our calendar. There are a limited number of days each year that we can shoot weddings. For this reason, all reservation fees are non-refundable.

In order to provide our clients with the time and attention needed to do our best possible work, we take a limited number of weddings each year. That means that when we secure your date on our calendar, we turn away any other work. Because of this, once we have reserved your date, all reservation fees are non-refundable.

Yes. We actually make a backup of your images automatically while we are shooting your wedding, so we have one backup already when we leave your wedding. Your images stay on our person at all times until we have made three backups of your wedding day, including one housed in a secure vault off-site. We do everything we can to make sure your images are safe, even in the worst possible scenario.

Our goal is to pretty much blend in with your guests. Amy will be in a dress, and Nathan typically wears a suit and tie without a jacket. We're carrying a lot of equipment around all day so things like jackets just aren't practical. But our hope is to look like we could be guests if we didn't have 30 pounds of equipment around our shoulders.

We never wear anything to make us stand out, and we also don't show up in all-black pajamas.

Each wedding is different, so this kind of thing varies a lot. We'll work with you based on the total number of hours you have us booked and your individual timeline to decide the best time for us to start taking photos.

We're not clock watchers. If your event runs 10 or 15 minutes late, we're not going to walk out, and we're not going to charge you by the minute.

If your event is going to run more than 15 or 20 minutes late and you need us to stay significantly past our original end time, we handle that on a case-by-case basis. If we are able to stay past our original time, we charge an hourly rate plus 15%. the hourly rate charged will be the rate in effect at the time of your actual wedding, which may differ from the rate when you booked us. You will be invoiced for additional time the week after your wedding, and images will not be delivered until any balance is paid in full. Please note because of our shooting and travel schedule, there are times when we are not able to offer additional coverage.

We shoot weddings in digital, which means all of our images start out in color. However, in your final edit we deliver a mix of black & white (BW) and color. Some images just look better as one or the other, and often we'll take an image with the intention of delivering it as a BW. Generally, we deliver about 2/3 to 3/4 of our weddings in color and 1/4 to 1/3 in BW.

We are a team and we always shoot together as a team, so you will have two photographers. All of our full wedding coverage options include two photographers. We generally don't use any other assistants. Sometimes we do allow new photographers to intern with us, and we may elect to bring an intern to your event. In those cases, we'll always seek your permission first, and there is never a charge.

In a nutshell, yes, absolutely. Our contract requires that we are the only pros at your wedding. This is to keep confusion down and make sure you get the best possible service on your wedding day. We're happy for your guests to take all the photos they want throughout the evening. The only portion of the day we ask guests not to come along and take photos is during couple portraits. There are also times when we recommend you ask your guests to 'unplug' during your ceremony and refrain from taking photos during that time, but we don't require it. For more information on unplugging your ceremony, check out this post.

As part of the planning process, we will ask you for a list of family portraits you'd like, as well as a short list of anything that is particularly unique to your wedding; things that might be easy to miss if we weren't aware of them ahead of time, like maybe you're going to pin your grandmother's favorite broach to your bouquet. Or maybe at the end of your first dance, the pope is going to parachute into the reception and do a tap routine to "Call Me, Maybe." It's things like this we'd love for you to let us know about so we can be in the right place at the right time to capture those unique artifacts and moments.

We recommend you not give us an extensive shot list that outlines your entire wedding. These lists really hobble our ability to take great images of your wedding. We'll spend the whole day making sure we're checking stuff off your list and in the meantime, we'll be missing all of the amazing moments that are happening that no one can really plan for. These are the moments we think are going to mean the most to you later on.

We kind of hate the word 'formal' but yes, we do definitely take portraits at every wedding we shoot. Before your wedding, we will ask you for a list of family portraits & wedding party photos that you'd like to have taken at your wedding. Based on that list, we'll work with you to schedule the appropriate amount of time into your timeline. We'll take as few or as many as are important to you, provided we get the requested amount of time we need to do it.

In addition to that time, we ask for about 25 minutes on your wedding day set aside to take some great portraits of the two of you together.

Our basic wedding coverage includes a final set of images delivered to you two ways. You get an online gallery that is great for viewing and sharing with friends and family, which easily allows you and others to make print purchases.

You will also get the high-resolution files delivered on USB drive with a license for personal use.

As part of the edit process, we will cull the images we took at your wedding down to the very best images that tell your story, and everything we deliver will be edited for color & exposure and given our look & feel. Certain portions of the day also receive basic retouching of skin and other minor retouching. Basically, everything we deliver to you will look like what you see on our website. We don't deliver images out of camera, or only edit a few select images.

Every single wedding is a really unique event and so it is impossible for us to guarantee a certain number of images. In general, we deliver somewhere between 300-1000 images, depending on all kinds of factors of your wedding, and our average delivery is around 500 images.

We believe your wedding photos should look like you, so we don't believe in retouching people until they look plastic. We think a light touch is the best method for retouching, but typically any retouching you need is covered in our basic wedding coverage. If you do find something we missed that should have been dealt with, we're happy to make it right.

Not included in our basic coverage is extensive retouching that is a result of things outside our control. For instance, removing tanlines, correcting for mis-matched makeup, lightening makeup, correcting for clothes that don't fit properly, removing people or objects from the background of images etc. These types of edits require extensive work, and are not included in our basic coverage. If you require this kind of work we can quote you a price for retouching services for a specific image or group of images. This is really very rare. Most of our clients never require additional editing.