TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

2.05Rooms

4.05Service

3.05SleepQuality

3.05Value

3.05

“Hair in my bed”

Jan 06, 2014Katie B, Elmira

My check in experience was wonderful. The young lady who helped me was so sweet and kind!
The problem with my stay was that there were different types of hair all over my bed, it was disgusting. They were on the pillow, inside the bed, and all over the blanket. I mentioned this at checkout thinking they would do something about it, but she just turned to the housekeeper and said, "did you hear that? I don't know who cleaned that room." I wasn't impressed. The only other problem was that the room said it was non-smoking, but smelled like an old ashtray.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your review of your stay at our Microtel in Verona. We always appreciate hearing from our guests. We understand that noise from neighboring guests was an issue during your time with us and apologize for this disruption. We work hard to assure the comfort and safety of our guests and we will share your comments with our facilities team to see what might be done to correct this issue. I do hope the next time you return to the area you may consider staying with us again to we might show you an improved quality of stay and the quiet hotel experience you expect.
« hide