Victor Castillo

Technical Sales and Trainer

Work experience

Jan 2014Aug 2014

Technical Sales and Trainer

Anviz Global

• Developed Tier1 support structure for the US division, support user manuals, step by step walkthroughs, and prepared presentations for administrative use and training purposes.

• Product training onsite or by webinars.

• Product Demo presentations.

• Support the Sales team in technical aspect of the sales process, finding solutions and foreseeing the completion of the project.

Jun 2013Jan 2014

Technical Support Specialist

Anviz Global

Supervisor: Bill Mcdonald

• Support all technical aspects of the US business. Responsibilities including customer service support, application support for new business opportunities, training and supporting distributors and resellers to help with their customer issues.

• Responsible for the company's network, computers and access control system, including security of the office and the network.

• In charge of the VOIP phone system including configuration and maintenance.

• Responsible for all aspects of the warehouse, including shipping and receiving of products, the generation and maintenance of all inventory records and for approving returns including the procedure and maintaining records.

• Application support on sales calls, offer advice to customers about the products and potential system configuration to meet their premise security needs. Leading to sales for partners of $30,000 or more.