*
PLEASE MUST READING *① This doll
is limited edititon.② Because
this product makes after order, customer can't cancel
order since we confirm the payment.③ Your order will be canceled
if we cannot confirm your payment within 3 days from the order date.④ Layaway period for this doll
is 6 months.

We need to take 2~3 weeks
more times than the normal making period for a while rushing orders or a
climate of high temperature and a humidity.[Delivery period]Takes about 5~10 days timesafter send out.(Shipping method : EMS)
Please ask about it to us if you would like to use another shipping company.
(Airmail, EMS premium, DHL, Fedex etc.)

[About special
skin]The work of special
skin color is very hard and takes a long time than light skin (White, Normal).And it can be shown a
little dusts, marbles, some tiny holes, spots etc on surface ofdoll during
manufacturing process.(Just, gate parts on body are excluded.)We don't remove these
things because the skin color can be changed lightly or dusky if we sand on
the surface of the doll.So, please put your
considering before make an order.We don't accept any
cancel, refund, exchange of your order as above reasons.

★We have been trying to do our best to finish everything like the promo
picture of
all products.
However, the finished result can differ a little from the promo picture
because all works are handy-crafted.
We hope you understand.
We don’t accept any refund, exchange for this reason.
Please consider this point and make an order carefully.

★The color of real product can be shown a little different by monitor
resolution

● All international shipments are shipped EMS service only.* UPS, FEDEX, DHL etc. is possible, but delivery fare is verier expensive than EMS. However, e-mail us if you want to get UPS, FEDEX, DHL service.● EMS service needs 3~7 business days ordinary. ● Packages are precisely weighed after we process and pack your order. ● Shipping fees are determined entirely by EMS.● Item being shipped within 3~7 day of receiving payment EMS in a box. (Exception dolls)● We are able to notify customers when their order ships as email with tracking number.

Once an order is placed, it is processed.Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder.

For returns for any reason other than damage, buyers have to charge all return shipping cost and no refund of shipping costs. But, the Souldoll will not accept returns on items that have been exposed to cigarette or any other type of smoke, mold/mildew, water, or is returned in any condition other than the original shipping condition. And no returns on doll itself, sale or clearance items, or anything marked 'special'. All sales on these items are final!

Damaged products during purchase and shipping may be returned and exchanged. However, damages caused by end-user customer are not qualified for return.

We inspect all dolls and items before they leave our store to insure that they are mint has any accessory that is noted in the description. We will only accept the doll for repair if something is found wrong with the doll and we are notified of this within 3 days of the date of delivery.Damaged shipments must be reported immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc. retained. Damage will be reported to EMS service and a damage claim initiated. Following inspection, damaged merchandise can be returned for an exchange of the same item only, no exceptions.

Upon shipping, all dolls are in mint condition and have never been removed from packaging, unless otherwise specified before shipping. If you should receive a damaged doll due to shipping, please e-mail us and we will gladly resend another doll. We will gladly credit any shipping charges incurred once we have received the damaged merchandise. Please remember to keep all packaging of damaged goods. We will inform you how to return the damaged product via post office.

Any questions related to this product, we will try our best to provide a response.

No

Title

Name

Date

Delete

4

Heel feet

Rebekah M

2017/03/12

Is it possible to order heel feet in a different skin color than the body? I want them to contrast ^.^

3

[Re] Heel feet

Souldoll

2017/03/13

Hello?
That means heel feet is animal hooves?
It is possible but you need to pay the extra cost if the skin is pay option.
Contact us if you have any questions.
Thank you.

[Reply]

Rebekah M wrote :
>Is it possible to order heel feet in a different skin color than the body? I want them to contrast ^.^

2

Question about make-up

Rebekah M

2017/03/10

Does event count for painted dolls as well?

1

[Re] Question about make-up

Souldoll

2017/03/10

Hello?
Makeup and painting option doesn't matter.
You can get an event gift if you add dress, animal headdress parts, wig in each option with a doll.
Contact us if you have any questions.
Thank you. :)