Customer Help Center / FAQ

The
simplest way to find what you need is to use the site
search. A search for part number will usually direct immediately to the
page of the product you’re looking for. You can also search using
keywords for the product you’re searching for.
You can also
navigate to the product you’re looking for by selecting either category
or brand name on the left hand navigation.

Tips on searching for your product

The quickest way to get to the product you're looking for is to search for the product code, which will most likely direct you to the product page. If you don't know the product code, try searching some main keywords that might be associated with the product. For instance if you're looking for a black HP 02 Ink Print Cartridge, try searching for "HP 02 ink" or something similar. Of course if you any trouble finding the product you need, don't hesitate to call the customer support number at (866) 625-9377.

How can I order something that is not on your website? How can I order one of the existing items in larger quantities?

If you’re looking to buy something you don’t see or if you need different options or quantities, please contact our Catalog Sales Team by email. We'll be happy to place any custom order you need. Sales by Email: SRdirect@taylorcommunications.com

Promotional/Coupon
codes are entered during the check out process. After you’ve added a
product to your shopping cart simply enter the promotional code in the
Coupon Code box in your shopping cart. The code will automatically
update your total to reflect the discount.

What are my payment options?

At SR Direct we accept Visa, MasterCard, American Express and purchase orders (PO).

How do I order with a PO?

All customer who want to order with a PO must first be set up with a Taylor Communications account. To request a Taylor Communications PO account:

1. If you have not already
done so, create an online account (My Account) with all of your company information.

2. Email your request for an Taylor Communications PO account to SRdirect@taylorcommunications.com and indicate that you are requesting an PO Account. Include your online user ID in the email.

3. One of the members of our accounts team will contact you after you account has been set up.

4. After that, you will have the option to select "Purchase Order" under the "Payment Options" section during checkout. Once you select "Purchase Order" from the dropdown menu you will see an area to include your PO number, which is the number we will reference when invoicing your company.

How is sales tax calculated and why is it collected?

Sales tax is calculated based upon the state information that you provide during the ordering process. Taylor Communications collects sales tax in all 50 states for all of our websites as we have a physical presence in all 50 states.

I am Tax Exempt how do I order without being charged tax?

If you are a tax exempt organization or are a reseller you can have your account flagged as tax exempt. To order online as tax exempt:

1. If you have not already done so, create an online account (My Account). Be sure that your company name matches the company name on your tax exempt documentation.

2. Email your tax exempt documentation and account information including UserID to SRDirect@taylorcommunications.com. We will review the information, set your account to tax exempt and notify you when complete. This process typically takes one business day. Once you have received notification that your account has been set as tax exempt, you can place orders tax free. Please be sure no tax is included on your order when you checkout. Once paid taxes cannot be refunded.

How do I cancel my order? How do I change my order?If you need to change or cancel your order please request an order change or cancellation by contacting our customer service team at (866) 625-9377. Orders can be changed or canceled only if they have not yet been processed. If your order has already been processed it cannot canceled or changed and any product will need to be returned per our return policy once it arrives.

How do I return my order?

Taylor Communications is committed to your satisfaction and stands behind the quality of its products and services. Please consult our SR Direct Return Policy for full details.

What do I do if my order has a quality problem?

Taylor Communications is committed to your satisfaction and stands behind the quality of its products and services. Please consult our SR Direct Return Policy if you have a problem with your order.

You do not need to create an account to browse or purchase items on online from Taylor Communications. If
you choose to place your order as a guest, you will have the
opportunity to create an account during checkout. Creating an account
makes future checkouts much easier since your shipping information is
stored and will be filled in automatically.

How do I create an account?

To create an account, click on the “My Account” link at the top of the SR Direct homepage. Enter the required information and click on the “Continue” button.

How do I sign into my account?

To
sign into your account simply go to the “My Account” link at the top of
the SR Direct homepage and enter your email address and password.

How do I change my account information?

To change your account information log in to your account and click on the “Edit” button under any of the account categories.

I forgot my password. What do I do?

At
the account log-in screen click on “Forgot your password” and enter
your email. We will email you a link to securely reset your password.

How do I opt in or out of email communications?

If you elect to do so, we will from time to time send you coupon codes and other money saving opportunities via email.

If
you would like to opt out of marketing email communications for online shopping follow the unsubscribe link in any marketing email that you
receive. You will be permanently removed from future promotional emails.
You will still receive account-related emails.