Shangri-la PPT

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Transcript of Shangri-la PPT

Elvira KhamzinaQiang Ji (John)Qiuwen KangYueting Xu (Emma)Yun-Chun Chen (Cherry) Agenda Industry OverviewShangri-La OverviewStrategySWOT AnalysisTraining & DevelopmentStrategic Performance AppraisalRecommendations Industry Overview On a path to recovery from economicalcrisis and the terrorist attack of 2001Business travel rate rose 7% and leisuretravel 3.6% for the last yearAsia Pacific rocks (the least affectedregion by the Global Recession)Tourism in Asia is rapidly growingTechnology leads the hospitality Shangri-La Overview Named by the legendary landA leading luxury hotel groupShangri-La is on rise and will continue to expand its hotel empire worldwideUnique culture Asian Hospitality

Receive more than 100 awardsNo.1 in AsiaOutstanding around the worldAim at high-end guests&business travelers Strategy SWOT Analysis Training & Development Shangri-La Philosophies “Great hotels are made by great employees, not by

crystal chandeliers or expensive carpets”

“Hired for attitude, Trained for skills”

Investment: 4 percent of payroll on training and

development in hotels in China, and 3 percent of

payroll in hotels in other countries Training Strategies Corporate University Talent Development Programs 15 Tigers were placed in positions at 18 Shangri-La properties in Asia for stints from two months to two-and-a-half years Tigers Program for Expansion “Our approach is about conditioned and learned behavior, and about how we transfer those behaviors to the Western world” - Tan, Group Director for Human Resources “Shangri-La Care” Training Delivery Strategic Performance Appraisal Overview Monthly Appraisal and Yearly Appraisal Performance Appraisal Programs Training and Development Recommendations Cross-Culture TrainingSupport its expansion strategy and satisfy the variety of customers’needsEnhance culture agility and share knowledge locally Asia-Based Hospitality TrainingEnhance Shangri-La's culture and philosophyCreate training program similar as “Tigers" Training Feedback SystemCollect employees’ feedbacks to trainingHelp HR implement gap analysis and improve training programs Performance Management Recommendations More customers, more feedback!Service discount coupons, gifts as encouragement

We share - we blog!Internal tool for communication Behavioral IndicatorsBehaviors can prompt a positive outcomesEmployee Performance ImprovementIncluding guidance in the performance appraisal can help employee achieve their goalsContinuous Performance CommunicationManagers give feedback constantly and the employees are supposed to report problems or ask for instructions as well