Job Details

General Manager

Job Code Number

8800708

Job Description

Wendy’s Restaurant is looking for a General Manager for the Grayling MI Location.

Please read below to see if you might qualify.

General Manager: Manages the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew. Creates and maintains a "People Excellence" environment.

Trains, monitors and reinforces food safety procedures to store management and crew employees. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.

Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures total store “Service Excellence”, including “Customer Courtesy”, standards are met; implements corrective actions, as required.

Develops subordinates to maximize their contributions and future promotability. Executes proper training and development through established systems and practices.

Ensures People Excellence culture through the execution of the restaurant’s overall Human Resources programs. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition and retention of store management and crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management. Provides quality, timely performance feedback and performance appraisals for crew. Works with local HR staff to manage Speak Up process at store level, ensuring expedient and appropriate resolution.

Ensures protection of Wendy’s brand and assets through store compliance with Company policies and procedures. Evaluates store performance at specified intervals using Company inspection form; coaches and retrains managers as required.

EDUCATION and/or EXPERIENCE

College degree and 3 - 4 years line operations experience in the restaurant industry; or equivalent combination of education and experience.

WORK ENVIRONMENT

In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the General Manager must perform managerial duties on site, in accordance with customary schedulingrequirements for this position. The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc.