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Privacy Policy

Privacy Policy

Version dated: 05/25/2020

soundbridge.io is a website and e-commerce marketplace owned, developed, and operated by SoundBridge, LLC (“SoundBridge”).

SoundBridge is the provider of this website and marketplace (“Website”), which allows users to purchase, donate, finance, rent-to-own, subscribe to, download, view or use music software (“Products”), conditioned upon the user’s acceptance of SoundBridge’s Privacy Policy.

Protecting our user’s private information is our first priority. This Privacy Policy applies to SoundBridge, its Website, and its Products. Our Privacy Policy also governs data collection and how users’ personal information is utilized by SoundBridge. By using the Website and/or downloading and installing its Products, users agree to the data practices described in this statement.

If a user does not consent to the data practices described in this Privacy Policy, then that user may not create a user account or use the Website or any Products obtained through it. By creating a user account, downloading or installing our Product, or otherwise clicking “agree” or “accept” where these options are presented, a user thereby accepts the Privacy Policy (as well as all End User Licensing Agreements and Terms of Service found on the website).

COLLECTION OF YOUR PERSONAL INFORMATION

In order to provide users our Products, SoundBridge may collect personally identifiable information through the Website, such as your:

Email

Password

IP Address

We do not collect any personal information about you unless you voluntarily provide it to us for the exception of your IP Address. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Website. We collect your IP Address on every login and again when you make purchases through our website. This is for your security and to make sure purchases through your account are valid and not fraudulent.

When users purchase Products from the Website, third-party payment processing companies, (such as PayPal & Stripe), will collect billing and credit card information. SoundBridge servers/databases will never store users’ payment information and such payment information is only used to complete the purchase transactions. If a user experiences a problem with processing their payment, that user should contact the third-party merchant who processed the payment. SoundBridge is not liable for any damages incurred by users as a result of a user’s interaction with third-party payment processing companies.

SoundBridge strongly recommends that users do not disclose personally identifiable information or private sensitive data through the Website’s public messaging boards, as this information may be collected and used by others. SoundBridge is NOT responsible for monitoring or safeguarding any information that a user posts on public messaging boards.

Products provided through the Website may communicate with SoundBridge servers, or a partner’s server, from time to time, to check for available updates, such as bug fixes, patches, enhanced functions, and new versions. By installing the Products, the user agrees to receive automatic updates.

When users install Products obtained through the Website, the user authorizes and allows SoundBridge to record various unique identifiers from the user’s computer or electronic devices such as the UUID, Processor ID, MAC address, HDD serials, Machine Name, as well as others unique identifiers.

By installing Products, users authorize SoundBridge to store these unique identifiers in a database alongside the email address associated with that user’s account. SoundBridge uses this information to prevent and identify unauthorized installations of our software, abuse, and piracy. SoundBridge will not share this information with anyone outside of its organization.

By installing the Products available on the Website, the user permits SoundBridge to collect any information about the Products’ usage, the user’s computer or device details, and unique identifiers worldwide. SoundBridge will keep this data indefinitely. However, SoundBridge will delete data related to a specific account, if the user agrees to delete and discontinue all use of the Website and its Products. If a user does not want us to collect this data, the user should completely uninstall every Product obtained from the Website from all of the user’s computer or devices and request that SoundBridge delete the entire user account along with all data collected by contacting user support at support@soundbridge.io.

If a user has any questions about SoundBridge’s product data collection technology or wants copies of the data collected on a user’s account, please contact user support at: support@soundbridge.io.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. All payment processing is handled by a third-party provider such as PayPal and Stripe. User credit card information is never stored on/in SoundBridge servers or databases.

SoundBridge strives to take appropriate security measures to protect against the unauthorized access to or alteration of users’ personal information. No data transmission over the Internet or any wireless network can be 100% secure. While we strive to protect users’ personal information, the user understands and accepts that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of all information and data exchanged between the user and SoundBridge through the Website cannot be guaranteed.

SHARING INFORMATION WITH THIRD-PARTIES

SoundBridge does not sell, rent or lease its customer lists to third parties.

SoundBridge may contact users on behalf of external business partners about a particular product or service that may be of interest. No unique, personally identifiable information is given to the third party. SoundBridge may share data with trusted partners to help perform statistical analysis, contact users by email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using personal information, except to provide these services to SoundBridge and they are required to maintain the confidentiality of user information.

LEGAL DISCLAIMER

SoundBridge, may disclose your personal information, without notice, if required to do so by law, or in the good faith belief that such action is necessary to: (a) comply with legal process served on SoundBridge or the Website; (b) protect and defend the rights or property of SoundBridge; and/or (c) act under emergency circumstances to protect the personal safety of users of SoundBridge, or the public.

TRACKING USER BEHAVIOR

SoundBridge may keep track of the number of logins, pages visited, and the actions taken by users on the Website in order to determine which SoundBridge Products are the most popular. This data is used to deliver customized content and advertising to customers. This information is also used to optimize the Website’s content.

Every user is also assigned a referral ID that displays in the URLs of the pages they visit while logged into our website. If a user shares our URLs on the internet with this referral ID, we can see the traffic for which the user has attracted.

DO NOT TRACK: Please note that we do not alter our Website’s data collection and use practices when we see a “Do Not Track” signal from a user’s browser.

AUTOMATICALLY COLLECTED INFORMATION

Information about users’ computer or device, hardware, and software may be automatically collected by the Website and the Products obtained through it, including: IP address, browser type, domain names, access times, referring website addresses, UUID, Processor ID, MAC address, HDD serials, Machine Name, and other unique identifiers. This information is used for the operation of the Website, to maintain quality of the Products offered, to protect our intellectual property, and to provide general statistics regarding use of the Website and Products obtained through it.

USE OF COOKIES

The SoundBridge Website may use “cookies” to help you personalize users’ online experience. A cookie is a text file that is placed on a device’s hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to a computer or device. Cookies are uniquely assigned to each user, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save users time. The purpose of a cookie is to tell the Web server that the user has returned to a specific page. For example, if a user personalizes SoundBridge pages, or registers with SoundBridge, Website or services, a cookie helps SoundBridge to recall that user’s specific information on subsequent visits. This simplifies the process of recording personal information, such as login information. When a user returns to the same SoundBridge Website, the user information previously provided can be retrieved, so that the user can easily use the customized SoundBridge features.

We use cookies from a variety of Google® Apps such as Google® Tag Manager, Google® Optimize, Google® Analytics, Google® Search Console, Google® Ads, and more. We also use other tools that include cookies, such as heatmaps, from other companies such as Crazy Egg. We use these products to gain a high-level understanding of how the Website’s content influences the users’ behavior to SoundBridge benefit. The total data from all users is analyzed to make decisions on the Website’s content. Some Google Apps are designed to deliver customized advertising.

LINKS

The website contains links to other sites. SoundBridge is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware upon leaving our site and to read the privacy statements of any other site that may collect personally identifiable information.

CHILDREN UNDER EIGHTEEN

SoundBridge does not knowingly or intend to collect personally identifiable information from children under the age of 18. If you are under the age of 18, you must get your parent or guardian’s permission to use the Website.

E-MAIL COMMUNICATION

SoundBridge, may contact users via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and other general communication. In order to improve our Website and Products, we may receive a notification when you open an email from SoundBridge or click on a link within our email.

If a user would like to stop receiving marketing or promotional communications via email from SoundBridge, a user may opt out of such communications by clicking on the “UNSUBSCRIBE” button at the bottom of the email or by contacting SoundBridge directly.

EXTERNAL DATA STORAGE SITES

We may store user data on servers provided by third-party hosting vendors with whom we have contracted.

CHANGES TO THIS PRIVACY POLICY

SoundBridge reserves the right to change this Privacy Policy at any time and encourages its users to review it frequently. We will notify users about significant changes in the way we treat personal information by sending a notice to the primary email address specified in the user’s account, by placing a prominent notice on our Website, and/or by updating any privacy information on this page. Any continued use of the Website and/or Products available through the Website after such modifications will constitute: (a) an acknowledgment of the modified Privacy Policy; and (b) an agreement to follow and be bound by the new terms of the Privacy Policy.

CONTACT INFORMATION

SoundBridge welcomes your questions or comments regarding this Privacy Policy. If you believe that SoundBridge has not adhered to this Statement, please contact SoundBridge at: