Position Overview
We are in search of a Helpdesk Support Advisor to join our team to help consolidate IT helpdesk/support structure. This position will be located with a client based in the Northeastern U.S.

Requirements

- Looking for a senior advisor who has done this type of work before

- Able to provide advisory support on the process and recommendations for best practices

- Able to sit on on internal committee working to stand up the centralized model

- Need someone who has not only worked on a project like this before but also understands the technical nuances behind call center design, call routing, etc.

- Need at least 12-15 years of experience in this field

To Apply
If you are interested in applying for this position, please click on the "apply online" button. Cumberland Consulting Group is an Equal Opportunity Employer.