Customer Service Beyond Expectations

This is a discussion on Customer Service Beyond Expectations within the Defensive Carry Holsters & Carry Options forums, part of the Defensive Carry Discussions category; I know that we all try to share the good and bad things we find, I wanted to share this post I put up over ...

Customer Service Beyond Expectations

I know that we all try to share the good and bad things we find, I wanted to share this post I put up over a USCCA.

After being the proud owner of not one but two boxes of shame, I got a recommendation from an instructor to look hard at Tucker Leather Kydex Holsters | Tucker Gun Leather & Kydex Holsters
specifically at the Silent Thunder. After doing some forums and internet research and seeing some of the comments on quality and service I decided to purchase two holsters. One for my wife's S&W 38 Airweight and one for my Sig P220. It was a thirty day delivery which arrived on time.

I can't tell you how pleased we both are with the comfort of these holsters. So many IWB's look alike but I'm the proud owner of 5 pretty expensive ones and none come close to the Silent Thunder.

These are kydek holsters that are leather lined and fit the gun like a custom leather glove. They are adjustable and have several types of clips for your belt or you can get them OWB. Now here's the customer service part.

I wanted to get one for my Sig 232, which by now some of you know is my favorite carry gun. Well, they don't make one for that particular gun. I was really disappointed but thought I'd write to see if they might in the future start making them for that particular Sig and that I would be willing to pay extra. Well, within two hours of sending them a e mail I get a reply from Rob Longenecker stating that they would look into buying a " form gun". I was delighted that I'd even get a reply much less one that was encouraging. Less than a hour later I got a second e mail from Rob; 'found and purchased form'. I was shocked. I wrote him back thanking him and asked him how I should proceed with the purchase since I really thought there would be a extra charge. 10 minutes later Rob writes , "Tiny,
Just order online as usual and put Sig 232 as the gun. No extra charges.
Rob".
Wow guys, that is what I call Customer Service!!!

I couldn't agree more with the great comments about Tucker Gunleather. I have a couple of their rigs including the Silent Thunder, and they are amazing. Their work is second to none, and they are a joy to deal with. Not to mention, their lead time is better than most.