User Groups & Training Intensives

At IT Works, we strive to perpetuate our client’s success with our products. We provide user groups and training intensives to train users on new product features, to help overcome the challenges of client staff changes, and to address changes in client needs. User groups are designed for clients desiring an update on new features, a quick training refresher or a chance to see how other users are utilizing our software. Training intensives allow individual clients to train new employees and take the utilization of our software to a new level.

User Groups

User groups are typically held in a city or an institution that hosts multiple IT Works installations. A ‘hosting’ institution or department provides a conference room or classroom space with a projection system for a 2 – 3 hour morning user group training session. The session allows for both teaching by IT Works staff as well as idea exchange between users from different installations. User group topics include:

An overview of new features that have been added to our software modules over the past two years (such as document management functionality, publication tracking, new report formats, and data entry features)

A review of the salary and benefit projection system

An overview of advanced reporting options, including reports that combine data from multiple modules

Designing internal coding systems

The use of electronic data feeds

Setting up module security systems

Use of electronic / e-mail notification systems

Use of web-based reports for faculty and principal investigators

Question and answer sessions

Training Intensives

Training intensives are designed for users at one IT Works product installation. They may be conducted via webinars or on-site. Webinar-based intensives are offered in one or two hour increments. On-site intensives are offered independently or as a supplement to a user group. Intensives offered independently are conducted in one or two day sessions. When associated with a user group session, they are conducted in in 4 hour increments.

Training intensives are intended to help clients take advantage of additional functionality within our software; to aid with special implementation requirements; and to offer training to new employees. These sessions use client data and the exact format is designed around the specific needs of individual clients.

Client Testimonials

The greatest benefit we receive from Department Manager Software is its flexibility and reporting features. Many Department Manager Software packages have the ability to perform data entry, but few have the capability to transfer the data into so many reporting formats. I couldn’t do without Department Manager.

Mark KramerCancer Center Administrator

Monthly administrative financial reports that took five to six weeks are now typically generated in two days.

Neil F. HolsingTechnology Manager

In today’s business environment we need to be fast, fluid, and flexible. Now Department Manager Software provides us with these capabilities.

Kathy QuallsDirector of Business Operations

Any faculty member can instantly access reports the moment they need them. IT Works is that simple!

Barbara VattimoAssistant Dean for Business and Finance

We’ve found that the IT Works Grant Module is not only easy to use, it fulfills all of our grant tracking and monitoring needs. The support staff are wonderful to work and always make us feel valued as customers and colleagues.

Rebecca Vermillion ShawverMPA, GPC, Director of Grant Administration

The Marine Science Institute has been using IT-Works Department Manager software since 2008. The combination of the accounting, grant, personnel, facilities, and on-line modules that we use has enabled us to greatly improve our administrative operations.

Solutions

Products

Client Testimonial

The greatest benefit we receive from Department Manager Software is its flexibility and reporting features. Many Department Manager Software packages have the ability to perform data entry, but few have the capability to transfer the data into so many reporting formats. I couldn’t do without Department Manager.