The Etiquette Edge Published by American Management Association

Modern Manners for Business Success

Master the art of interacting with colleagues to ensure your professional success!

Today’s workplace is a far more complex environment than it was just a decade ago, when the first edition of The Etiquette Edge was published.

Although companies have benefited greatly from increased diversity and reduced hierarchy, there is more confusion now about accepted rules of conduct and interpersonal relationships. Throw in the inescapable reach of social media and new technology that allows near-constant opportunities for creating friction with others. Finally, there is the rampant rudeness that prevails at all levels of society—from the halls of Congress to the checkout counter to the school playground.

“The Etiquette Edge “gives you a crash course on modern business manners. New advice explains how to navigate sticky situations at work, including digital interactions that are easy to misinterpret–and hard to mend.

From interviewing etiquette and dress codes to working in close quarters and communicating upward, you’ll master the essentials of making a great impression and building relationships, including how to:

– Be smart about how and when you use your smartphone

– Handle difficult conversations with tact and finesse

– Check texts and emails for content and tone – Create a polished image on social media

– Conduct meetings (in person, online, or over lunch) with poise and confidence

– And more

In our era of entitlement, saying thank-you and giving praise are increasingly rare–but these simple acts are far from empty gestures. They’re refreshing reflections of respect.

Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules.

Endorsements for The Etiquette Edge

"In today’s less hierarchical business climate, we often don’t know the acceptable business behavior for every situation. The high level of political divisiveness and general lack of civility make identifying appropriate role models difficult. Knowing how to respond to difficult on-the-job situations can determine the difference between success and failure. This new book reminds us of important ground rules for dealing with others effectively in the workplace."

Charles P. Boyd
Services Director
IBM Corp (retired)

"To be successful today, we must continually work on keeping the personal touch in our relationships with our associates up and down the organization. This book targets those people who want to take their communication effectiveness to the next level."

Rod Hewitt
Vice President Human Resources
VF Intimates
VF Corporation

"Leadership has become the coin of the organizational realm, and one’s capacity to lead often depends on the ability to forge strong relationships. Beverly Langford equips current and future leaders with the critical communication competence to create credibility and build trust."