washin machine

I have a Onida Fully automated washing machine, i had raise a complain on 20thOctober15. an engineer visited our premise and found the problem is with one of the part (pressure switch) he said he will get the part tomorrow since then there has been no tomorrow for Onida. I have been continuously calling them and there has been no action from them. Every time i call either they say the part is not available or they provide some alternate no.s to call and ask them to call which never works.Honestly speaking i am tired of this and feeling like throwing away.

Chennai, 11th Dec 2013.
From
V.Arunagiri,
Advocate,
2nd Floor, 3/398 10th Street,
Venkateswara Nagar, Kottivakkam, Chennai-600041.
Email: advocatearunagiri@gmail.com, Mobile: 880 770 8423.
To
The Customer Service,
MIRC Electronics Ltd.
Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E),
Mumbai - 400 093.
Tel: 022 - 28200435 / 66975777.
Email: response@onida.com, shivkumar.jaiswal@onida.com
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
Ref: 1) Adonis Electronics Pvt Ltd. Invoice No. 12/043959 dated 26.01.2013.
2) My complaint – Onida Washing Machine – frequent repair – reg
Sub: I am ashamed of having a Onida Washing Machine.
x-x-x-x
I bought an Onida washing machine. From the day one, it started giving trouble. The service is very poor. If I lodge a service complaint, they take a minimum of 15 days to attend the complaint, subsequently they take another 30 days time to rectify that. Totally they take a minimum of 45 days to rectify.
When I gave a complaint in 2012, they have taken a six months time to rectify. I have challenged that I am ready to give Rs.5,000/- reward to the technician, who could make my machine to run just for 24 hours.
Even now my offer is open “if any of your technician makes my machine to run for atleast one day, I am ready to give Rs.5000/-“
I have sent SMS to your entire team stating that “my machine had its last breath about 60 days back. The technician says spare parts not available. I am ashamed of having a Onida Washing Machine.”
Even after receiving this SMS there is no response.
I have informed this to your Regional Manager Mr.Ganesh Mobile No.9551280024, Branch Manager Mr.Sankar Mobile No.+919498080811, Technician Mr.Sendhil Mobile No. 9445129625. There is no response from them. They are not ashamed of receiving such a SMS from a customer.
I request you to pay Rs.500/- per day, for the delay in rectifying my service.
Even if you don’t respond, I will presume that my opinion “ashamed of having a Onida Washing”. I will just throw away the Onida washing machine from my second floor, take the video, and will upload this in social websites.
By an unfortunate customer of Onida – V.Arunagiri.

Chennai, 11th Dec 2013.
From
V.Arunagiri,
Advocate,
2nd Floor, 3/398 10th Street,
Venkateswara Nagar, Kottivakkam, Chennai-600041.
Email: advocatearunagiri@gmail.com, Mobile: 880 770 8423.
To
The Customer Service,
MIRC Electronics Ltd.
Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E),
Mumbai - 400 093.
Tel: 022 - 28200435 / 66975777.
Email: response@onida.com, shivkumar.jaiswal@onida.com
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
Ref: 1) Adonis Electronics Pvt Ltd. Invoice No. 12/043959 dated 26.01.2013.
2) My complaint – Onida Washing Machine – frequent repair – reg
Sub: I am ashamed of having a Onida Washing Machine.
x-x-x-x
I bought an Onida washing machine. From the day one, it started giving trouble. The service is very poor. If I lodge a service complaint, they take a minimum of 15 days to attend the complaint, subsequently they take another 30 days time to rectify that. Totally they take a minimum of 45 days to rectify.
When I gave a complaint in 2012, they have taken a six months time to rectify. I have challenged that I am ready to give Rs.5,000/- reward to the technician, who could make my machine to run just for 24 hours.
Even now my offer is open “if any of your technician makes my machine to run for atleast one day, I am ready to give Rs.5000/-“
I have sent SMS to your entire team stating that “my machine had its last breath about 60 days back. The technician says spare parts not available. I am ashamed of having a Onida Washing Machine.”
Even after receiving this SMS there is no response.
I have informed this to your Regional Manager Mr.Ganesh Mobile No.9551280024, Branch Manager Mr.Sankar Mobile No.+919498080811, Technician Mr.Sendhil Mobile No. 9445129625. There is no response from them. They are not ashamed of receiving such a SMS from a customer.
I request you to pay Rs.500/- per day, for the delay in rectifying my service.
Even if you don’t respond, I will presume that my opinion “ashamed of having a Onida Washing”. I will just throw away the Onida washing machine from my second floor, take the video, and will upload this in social websites.
By an unfortunate customer of Onida – V.Arunagiri.

Chennai, 11th Dec 2013.
From
V.Arunagiri,
Advocate,
2nd Floor, 3/398 10th Street,
Venkateswara Nagar, Kottivakkam, Chennai-600041.
Email: advocatearunagiri@gmail.com, Mobile: 880 770 8423.
To
The Customer Service,
MIRC Electronics Ltd.
Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E),
Mumbai - 400 093.
Tel: 022 - 28200435 / 66975777.
Email: response@onida.com, shivkumar.jaiswal@onida.com
For Institutional Sales: corporate.sales@onida.com
For Service: service@onida.com
Ref: 1) Adonis Electronics Pvt Ltd. Invoice No. 12/043959 dated 26.01.2013.
2) My complaint – Onida Washing Machine – frequent repair – reg
Sub: I am ashamed of having a Onida Washing Machine.
x-x-x-x
I bought an Onida washing machine. From the day one, it started giving trouble. The service is very poor. If I lodge a service complaint, they take a minimum of 15 days to attend the complaint, subsequently they take another 30 days time to rectify that. Totally they take a minimum of 45 days to rectify.
When I gave a complaint in 2012, they have taken a six months time to rectify. I have challenged that I am ready to give Rs.5,000/- reward to the technician, who could make my machine to run just for 24 hours.
Even now my offer is open “if any of your technician makes my machine to run for atleast one day, I am ready to give Rs.5000/-“
I have sent SMS to your entire team stating that “my machine had its last breath about 60 days back. The technician says spare parts not available. I am ashamed of having a Onida Washing Machine.”
Even after receiving this SMS there is no response.
I have informed this to your Regional Manager Mr.Ganesh Mobile No.9551280024, Branch Manager Mr.Sankar Mobile No.+919498080811, Technician Mr.Sendhil Mobile No. 9445129625. There is no response from them. They are not ashamed of receiving such a SMS from a customer.
I request you to pay Rs.500/- per day, for the delay in rectifying my service.
Even if you don’t respond, I will presume that my opinion “ashamed of having a Onida Washing”. I will just throw away the Onida washing machine from my second floor, take the video, and will upload this in social websites.
By an unfortunate customer of Onida – V.Arunagiri.

My fully automatuic washing machine is not being getting repaired since a week.everyone is saying that i will get a call back but no call is arriving.at last we got the number of lg gm ves mr.samir diwan but he doesent even want to talk to me.the previous hour i called him and he said for a call back in 10 min.but till now i did not get a callback.LG is gone into water hope god saves them.also i had got an AMC they took away the amc copy 6 days ago but did not take a single step.