Pizza Store Layout
Mario’s PizzeriaMario’s Pizzeria, a family-owned establishment is known for authentic taste, fresh ingredients, brick oven baked pizza, is an example of common modern phenomena. The pizzeria has been in business since 1950 and brings with it a reputation in its home in Palm Springs, California, for its quality and uniqueness. Mario wishes to pass the business down through his family, however a new set of streamlined processes are required to remain competitive while still providing that family owned ambience that is one of their hallmarks. Customers are dissatisfied with the wait time and it necessary to evaluate the customer population, customer que wait times, the servicing system, and develop a priority rule for determining who is served next. The current business flow through process at the pizzeria is: 1.four servers

2.two kitchen staff
3. four manual ovens
4.14 tables that seat four with no other table seating types available 5.Cream puffs product in addition to Pizza

Wait time is on average about 10 ½ minutes. The current process cannot compete with its fast food pizzeria competitors, and is realizing a decrease in profits. Long queues cause loss of customers through too lengthy waits in seating, ordering, and receiving their pizzas. Changes are needed to streamline the current process to reduce the number of customer wait times. Learning Curve

The start of the improvement process and learning curve begin with data/metric collection. Lean Six Sigma (Motorola 1986) guidelines that indicate that performance metrics should lead to a quantitative assessment of gains in: 1.Customer Satisfaction

2.Organizational Performance
3.Workforce Excellence

The ProcessThe first step in developing performance metrics is to involve the people who are responsible for the work to be measured because they are the most knowledgeable about the work. Once these people are identified and involved, a new process...

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Riordan Manufacturing Relocation Management Plan
PM/571
Riordan Manufacturing Relocation Management Plan
Project Objective: Relocating Riordan Manufacturing from Hangzhou to Shanghai.
Project Justification: The relocation of Riordan Manufacturing involves relocating all operations from Hangzhou to Shanghai. The decision for this relocation is the fact that the company’s Chinese partners already have the necessary facilities in place. Also, because of the proximal to the Qiantang River, there is access to Hangzhou Bay which is big enough for the company’s shipping needs.
Another reason for the consideration of this move is that there has been an increase in the China plant’s production volume. The company can use container shipping companies to move product to the post of Shanghai. Where the company is currently located is 180 kilometers away from the port which results in extra logistical requirements. With the Chain operations relocated to Shanghai, there will be great cost savings. There is alos the added bonus of more sufficient urban infrastructure which puts the company in a better market position.
Project Deliverables:
Management Deliverables. Project charter, team contract, project scope statement, WBS, project schedule, cost baseline, project status reports, final project presentation, final relocating report, report of lessons learned, and all other documents used in the project management.
Production Deliverables: Research...

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Learning Team Reflection
OPS571
Cassandra Gray, Brett Foote, Melissa McAdam, Lina Patel, Graci Scott, Leroy
Washington
April 7, 2015
Instructor - Raj Singh
What are TQM and ISO?
Total Quality Management (TQM) can be defined as "managing the entire
organization so that it excels on all dimensions of products and services that are
important to the customer.” TQM has two primary goals:
1. Careful design of the product or service.
2. Ensuring that the organization’s systems can consistently produce the design.
These goals can only be achieved if the entire organization is orientated towards
them (Jacobs & Chase, 2011).
International Organization for Standardization (ISO) is an independent, non-
governmental, standard-setting organization composed of representatives from 183
countries. ISO is the largest developer of voluntary international standards.
ISO was founded in 1747. The organization promotes worldwide
proprietary, industrial, and commercial standards.
The organization's headquarters are in Geneva, Switzerland (www.iso.org)
References
Jacobs F.R. & Chase R. (2011) Operations and Supply Chain Management (13th ed.)
Boston, MA. McGraw-Hill Irwin.
International Organization for Standardization, Retrieved from http://www.iso.org/iso/home/about.htm
How might TQM and ISO be used to improve an organization?
Proper implementation of Total Quality Management (TQM) can provide an...

...﻿Week 1 OPS571 Quiz
1 Permeable systems are characterized by being penetrable by customers via what two forms of contact?
Internet and mail contact
Face-to-face and internet contact
Internet and phone contact
Phone and face-to-face contact
Check Answer Correct
Permeable systems are penetrable by phone and face-to-face contact, but they are not necessarily reactive to such contact.
2 Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
An operational approach
A marketing approach
A manufacturing approach
A quality approach
Check Answer Correct
The production-line approach allows companies, such as fast-food restaurants, to use a workstation approach and/or an assembly line approach to take orders, prepare the food, collect the money, and deliver the food.
3 Why would a company want to supply a product to preferred customers during product ramp-up?
Get choice shelf positioning
Help develop a marketing plan
Identify any remaining flaws
Test the shipping process
Check Answer Correct
It is important to make sure you get the best product to your customers. Your best customers can help you make any last minute changes, if needed.
4 Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
Poor customer service
A self-service approach to customer service...

...Mario’s PizzaStoreLayout Simulation
Learning Curve Theory
Cheryl Edwards
Operations Management/OPS571
August 24, 2010
Anthony Barnes
The fundamental thinking behind the learning curve theory is the more repetitive a process, the less time used to produce a greater quantity. According to Shmula.com (2007) three assumptions for the base of this theory, which are as follows:
1. The time required to perform a task decreases as the task is repeated.
2. The amount of improvement decreases as more units are produced.
3. The rate of improvement has sufficient consistency to allow its use as a prediction tool.
The staff at Mario’s Pizzeria has shown much improvement over the eight week period that Mario’s grandchild used to prove his or her ability to run the business. Mario has run the pizzeria since 1950 and is ready to let it go only if his only grandchild can prove he or she can run it efficiently. The process performance data, the alternatives selected and the learning curve concept all prove the grandchild has what Mario is looking for to take over his business.
Process Performance data evaluation
To consider the progress of the alternatives and the learning curve, one must identify the process performance data to evaluate. In this particular situation the metrics are the number of two and four customer groups, how many of each group has balked, the average wait time, the average...

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Executive SummaryOctober 1, 2014Executive SummaryThe purpose of an executive summary is to summarize a report. Executive summaries are written for executives who most likely do not have time to read a complete document. Therefore, the executives summary must cover the major points and be detailed enough to mirror the content yet concise enough for an executive to understand the substance without reading the entire report.
An executive summary differs from an abstract. Readers use an abstract to decide whether to read the complete document. They read an executive summary to obtain information without having to read the report in full.
The executive summary should be written as a document that can stand on its own and is usually written on one or two pages, depending on the length of the report. It restates the purpose of the report and describes any results, conclusions, or recommendations made in the report so that the reader understands the reason for the conclusion or recommendations. Acronyms, symbols and abbreviations must be written out. Table and figures in the report should not be referred to by number in the executive summary.
The audience for an executive summary is receptive to the message, so the writer should assume that the audience wants to know and understand the message. It is written in a formal tone using an impersonal style and eliminating first person pronouns (I, we, our, etc.).
Use the following guidelines when writing an executive...

...In the reflection paper this week our team will be discussing TQM also known as Total Quality Management and ISO also known as International Organization for Standardization. In our discussion we will be discussing how TQM and ISO could be used to improve the organization and the challenges and benefits that come with using these tools. We will discuss the Quality Control department as it pertains and relates to ISO and TQM.
What are TQM and ISO? Rachelle
ISO is a management system that creates to monitor the functions and data of an organization that works on monitoring basis to understand the proper balance required. It describes the functions and actions that have the minimum standard of quality systems. It is a tool to implement TQM, with basic requirements such as audit purposes.
TQM is a management system known as Total Quality Management. This system works on employees who participate in the program regularly and ensures the tools and technologies are managed within the departments. It focuses on searching the maximum results and how to achieve them.
How might TQM and ISO be used to improve an organization? Scott
There are several ways in which TQM and ISO can be used to improve an organization. TQM helps organizations to involve themselves with the entire process, a veritable "birds eye view" that involves leadership in the whole process and in the proper way. TQM lends itself to more practical and tactical means of managing. The main focus...

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Learning Team Reflection
Team C
Jose Gotay, Joseph Latorre, Anton McArthur, Amanda Mitchell, Stanley Scott
May 14, 2015
OPS/571
Professor: Dr. H. Mirabile
Learning Team Reflection
Starbucks is the world’s number one specialty coffee retailer. Currently, Starbucks has over 21,000 locations in over sixty countries. Starbucks has an incredible manufacturing and distribution process, which Team C has found extremely interesting. Team C will discuss Starbucks’ process design and cover a few interesting points regarding Starbucks’ manufacturing process.
While researching Starbucks’ manufacturing process, Team C learned that Starbucks uses the Make to Stock (MTS) process design. In general, a make-to-stock process ends with finished goods inventory; customer orders are then served from this inventory (Jacobs & Chase, 2011, p. 114). Currently, the manufacturing and distribution process starts with receiving the coffee beans. The next step is storage, then the sifting process followed by assortment and roasting. After that, there is a quality tasting. If the quality tasting is failed, the product is discarded, and the process is started again from the beginning. If the product passes the quality tasting, then it goes on to cooling, blending, and final testing. If the final testing is failed, again the process is started from the beginning. If the final testing is passed, the next steps are packaging, palletizing, and fulfillment of...

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PizzaStoreLayout Simulation
Maurice A. Correia
OPS/571
Instructor: Ray Mowery
December 20, 2010
PizzaStoreLayout Simulation
350 slices of pizza are eaten by Americans every second, there are approximately 61, 269 pizzerias in the United States, each serving around 61,000 customers per year. In the pizzastorelayout simulation I will examine, identify, and discuss points of process performance and metrics within the pizza business. This paper will also discuss alternative ways to run processes and apply the learning curve concepts to test the alternative against the existing process. This paper will also discuss how good the initial process data is compared to the new alternative. The objectives of this assignment are to apply learning curve theory to increase individual and organizational performance and to evaluate a process by applying control techniques.
The current average wait time currently is seven to nine minutes. Some customers are noticed leaving without eating. The upper tolerance level is nine minutes for customers to be waited on. Customers arrive in groups of two or four at the restaurant. Optimizing the peak time performance is very beneficial to the restaurant. Currently during peak times from 6:00 PM to 10:00 PM the restaurant can have a turnover of one...