POLICIES INDEX

MONEY BACK GUARANTEE

APEC wants each of its customers to be completely satisfied with every order. If
you are, for any reason, unhappy with your order, it may be returned. All returns
must be received by APEC no later than 30 days after the ship date of the original
order. No custom printed merchandise can be returned without written APEC approval.
If the return is the result of an APEC shipping error, then APEC will arrange for
the return. If the goods being returned are exactly what were ordered, then it is
the customer’s responsibility to return the merchandise for credit. It is recommended
that all returns be sent via a carrier with tracking and signature capabilities.
Any return that arrives after the 30 day window will be subject to re-stocking charges.
All returned goods must be returned in their entirety, in the original inner boxes,
and in a condition suitable for resale. Once the goods are received by APEC, the
credit will be issued within 7 days. Credits can only be applied to the same credit
card that was used for the original purchase. If your order was over $100, and you
received free shipping, you will only be refunded the value of the shipping in the
event of an APEC error. If the return was not due to an APEC error, you will receive
a credit of the total purchase price minus the cost APEC paid to have them shipped
to you. If your order was under $100, and there were shipping charges associated
with the original order, you will be refunded 100% of the cost of the goods, shipping
excluded.

Customers have 5 days after receipt of a shipment to notify APEC of any errors.
Goods must be inspected upon receipt by the customer and any claim of incorrect
size, color or defective merchandise must be sent to sales@apecenvelopes.com no
later than the fifth day after receipt. No credit, refund or exchange will be permitted
after any printing, cutting or postage is applied to the envelopes or paper, even
in the event of a mis-shipment.

The return address is:

APEC French
1950 Industrial Drive
Niles, MI 49120

If a customer sends back a return that is not eligible for a credit, or is damaged,
it is the customer's responsibility to pay the freight if they would like the product
back again.

RETURN POLICY

APEC has a 30 day no questions asked return policy. For plain, undamaged, unprinted
goods, please ship the items with a copy of your packing slip to the APEC Michigan
address above. Only full cartons can be returned, no partial boxes or loose envelopes.
Goods over 60 days from the original ship date cannot be returned. Should the goods
be received after 30 days from the original ship date, for whatever reason, re-stocking
charges will be applied to the credit. They are as follows:

Customers have 5 days after receipt of a shipment to notify APEC of any errors.
Goods must be inspected upon receipt by the customer and any claim of incorrect
size, color or defective merchandise must be sent to sales@apecenvelopes.com no
later than the fifth day after receipt. No credit, refund or exchange will be permitted
after any printing, cutting or postage is applied to the envelopes or paper, even
in the event of a mis-shipment.

SHIPPING INFORMATION

Free Shipping Offer: For orders with a merchandise total of $100
or more and a shipping destination within the continental 48 states, we offer free
UPS Ground shipping (with the exception of paper sheets 25 x 19" or larger).

We do our best to ship the goods from the warehouse that is closest to your destination,
but this is not always possible. We currently ship from California, Illinois, Michigan,
New Jersey, New York, Pennsylvania, Texas and Washington.

UPS Ground can take anywhere from 2-6 business days after we receive your order.
We offer same day shipping on web orders placed before 2pm EST. In the event an
item is out of stock, we will notify you via e-mail for any order with expedited
shipping or any order where the backorder exceeds 3 business days from the order
date. When your order is shipped, you will receive a shipping confirmation e-mail
which will have your tracking number. Of course, if you need a definite delivery
date, you can always choose Next Day Air or 2nd Day Air, regardless of your location.

You will need either the SKU, which can be found on the Product page or a description of the envelope
including the product name, size and color, as needed.

Choose up to 5 envelopes in total from any of the products on our site.

Your free samples will be mailed out from our facility within 2-5 days from this sample request. Delivery times vary depending on your location.
Should you need samples faster, you may contact us via e-mail here and provide a UPS # and we will
send them out on your account. Sample shipments can only be tracked if you provide a UPS #.

* EXCEPTIONS:

Poly-String Envelopes

Poly Tuck-In Envelopes

NOTE: APEC reserves the right to not fulfill any samples request for any reason
and to cancel the program without prior notice.

PRINTING TERMS AND CONDITIONS

Terms and Conditions
The APEC Art Creation Tool is meant for basic envelope printing. For more complex
artwork, with bleeds and/or custom PMS Ink colors, please create the art into an
approved format (see below) and upload the art to us. We will e-mail you a proof
and alert you to any surcharges above the basic printing rates. After using the
Art Creation Tool, you are accepting your artwork as the final version. There are
no e-mailed proofs after you hit accept and place your order. The art you created
is saved on our database and we do not “re-set” it whatsoever. We are going direct
to plate, so if there is a typo in the art, it is not APEC’s responsibility or liability.

Cancellations
You have a certain amount of time to cancel your order after it is placed. The only
way to cancel an order is to speak to an APEC representative at 1-800-221-9403 between
8:30 AM and 5:00 PM EST Monday to Friday. You would need to give your order number
and receive, via e-mail, a cancel order confirmation. Orders received during business
hours (8:30 AM – 5:00 PM) must be cancelled within 3 hours or the order becomes
non-refundable. Afternoon orders (2 PM – 5PM) have until 10 AM the following day
in which to cancel. Orders received during off hours have until 10 AM the next business
day in which to cancel or the order becomes non-refundable.

Turnaround
Our turnaround is usually 5-7 full work days after receipt of an order plus ship
time. Usually we can complete the job quicker, but for planning purposes use the
5-7 days as a guideline. This does not include shipping times. We have several print
centers, and we endeavor to print the goods in the center closest to you. If you
need your printed envelopes rushed, please call Customer Service at 1-800-221-9403
ahead of your having placed the order with your deadline, and we will let you know
a) if it’s possible and b) how much extra that it would cost. If your order is from
uploaded artwork, the 5-7 days begins once you approve the proof that is e-mailed
to you.

PRIVACY POLICY

APEC Paper Industries is committed to protecting your privacy. Whatever information
you provide to us while placing your order, including your name, address, phone
number, email address and credit card information, stays with APEC. APEC will never
share, sell, trade or rent your information to a third party. We may periodically
send you emails that highlight new product offerings and specials, but you will
always be given the ability to permanently opt-out of these emails.

All information transmitted to APEC is done so over a secure (SSL) server. This
data is encrypted which prevents any Internet eavesdroppers from obtaining your
personal information. Once at APEC, the data is secure and only authorized personnel
here at APEC have access to it.

APEC Paper Industries has been in business since 1935. We have always believed that
our most important asset is the trust our customers have placed in APEC for over
70 years. If you have any questions or concerns regarding your personal information,
you may contact us at:

DISCLOSURES

Product availability:
APEC maintains an inventory of over 10 million envelopes. However, not every envelope
is available at the time of purchase. Should we not be able to fulfill an order
within 3 business days of its order date, the customer will be notified via e-mail.
APEC reserves the right to send partial shipments. Stocked envelopes and papers
can be subject to change without notice. APEC reserves the right to revoke any order
and to correct any errors, inaccuracies or omissions, including after an order at
any stage of the order process. APEC also reserves the right without liability or
prior notice to discontinue, revise or refuse to make available any of our products,
or to cancel any order in our sole discretion at any time.

Products Descriptions and
Colors: APEC cannot be held liable for any errors in descriptions, graphics
or pictures on this site, in relation to its products. Different monitors will display
colors in varying shades. APEC attempts to provide the best representation of its
products online, based on a calibrated monitor. If you are unsure about a particular
color, or your color needs are quite specific, then please submit a sample request
to sales@ApecEnvelopes.com.

Overs/Unders:
During the manufacturing process, quality control will remove from inventory any
envelopes it finds not suitable for sale. Because of this, we set our production
goal a bit higher than when the particular orders might be. Depending on the run,
you may receive between 2% over or 2% under the desired quantity. If for any reason,
you receive a shortage of product greater than 2%, please contact APEC and we will
send you what you need.

RESELLER DISCOUNTS

APEC offers qualified companies reseller discounts of up to 15%. Your company type
as well as product consumption will determine your exact discount. Only companies
with Federal Tax IDs are eligible. Anyone company reselling our product is eligible
to apply, including printers. To apply, send an e-mail with Reseller Discounts as
the subject to sales@ApecEnvelopes.com. The e-mail must include your company name,
address, phone number, type of business, years in business, Federal Tax ID number,
and existing paper/envelope suppliers. We will respond within 1 week with your reseller
status and exact discount.