@JoannaWang hi! Same issue here. Checked valid till 2019 April. My device stopped working since early August. I’ve tried to rest few times already still not working. Cannot browse Baidu neither. However, can log in to admin to change password and any other settings. So should not be the signal issue. Pls help tks!

hi~Please provide the MAC code of your device,we will check whether your device is normal through in system.
Thank you ~

We designed MJ works for blocked web sites, it wont change your IP address (you'll still stay in China). Netflex is non-blocked in China, so it will detect users IP to recognize which content they provide for.(If you stay in Asia, Netflex offer asia's content.)

And sometimes MJ works for Netflex because some of their server located at "blocked section", so MJ will change to USA's line.

Thanks for your response. My router does not have any firewall / UDP rules. When I connect MJ directly to my modem, it doesn't work - says the server (DNS) cannot be contacted? What does that mean? When connected to router, download speed continues to be low but upload speed is much higher. Please advise. I can call a technician, but need to know what the issue is or what needs to be done? What is the normal download speed I should be expecting from MJ? Thanks for your prompt tesponse

@Anderson, thank you for sending me a replacement router. It wasn't any better than the first. However, I'm due you an apology. The problem, from the outset, has been the built-in WiFi adapter in my top of the range laptop. I'd never have guessed. The drivers were up to date so I never suspected it until I researched it online by brand and model and found loss of signal to be a very common problem, experienced by folk everywhere. I bought and installed a (USD 8) USB WiFi adapter and have had a steady connection since with download speeds 3 or 4 times faster than before. Apologies and many thanks. Kind regards Jonathan

If not, it could be that your MJ device was not previously purchased via our website, but through our agent, and some paperwork could have gone wrong and caused that it didn't register in our database.

If you didn't see the MJ device in your account page, please PM me the MAC address of your MJ device :)