Documents

If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email accessible.formats@dwp.gsi.gov.uk.
Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

By Dan Finn

Australia has more than a decade of experience in contracting out employment services. This research summarises that experience, and identifies design and implementation lessons for the British context.

The research reviewed literature on the development and impacts of the Australian outsourced employment services system and the transition from the Job Network to Job Services Australia. Another phase included interviews with 20 senior policy makers, providers, and research and advocacy organisations in November 2010.

Although there are significant differences between the British and Australian systems, the findings from this research offer insights into contract design and the potential benefits and risks of outsourcing employment services. These findings are of relevance both to the British welfare to work market and to the implementation of outcome-based contracts in other government services.

Help us improve GOV.UK

Help us improve GOV.UK

To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.