Biting back at Microsoft

I was interested to read (Software to save the day, June 1) that loss of work due to computer crashes are soon to be a thing of the past, thanks to Microsoft Office XP, but I was reminded of the quote (published in the Guardian in 1995, on the release of Windows 95) by the late Douglas Adams.

"The idea that Bill Gates (one of the founders of Microsoft) has appeared like a knight in shining armour to lead all customers out of a mire of technological chaos neatly ignores the fact that it was he, by peddling second rate technology, led them into it in the first place, and continues to do so today."

Since then we have had Windows 98, Windows 2000, and now windows XP, each requiring higher and higer levels of computer power.

I wonder if Microsoft's research finding that 85% of office workers experienced daily stress due to computer problems also reports on what software the other 15% were using - something more reliable than Microsoft, perhaps?