Text messages are not being collected

Review Boomerang's local permissions: Do we still have the proper permissions for Contacts and SMS? On your child’s Android device, go to Settings, search for “permissions” and review Boomerang’s permission list. Boomerang should have the following enabled: Contacts, Location, Phone, SMS.

Is your child using another app to message their friends? Many social media apps like Instagram and Snapchat have built-in messengers now and we do not monitor these. Simply ask your child how they "text" their friends.

Hint: Check the app usage report to see which apps they use the most.

Is your child using another “user account” on their phone to “bypass” our app? Some devices allow the use of a Guest account or creating a second user profile on their Android phone. This results in bypassing our app. Our latest version should block access to this area on most Android devices.

Reporting schedule: by default, we only collect information from child devices every 3 hours. This means, there will always be a delay of up to 3 hours when collecting information like text message logs, call logs, app usage, etc. If you wish to make the collection more aggressive, you can do it from our web dashboard here: http://app.useboomerang.com/My/Settings (login with your group email and password).