Q) When will my item ship? A) Most items ship with-in 24-48 hrs. Q) When will I get the tracking number? A) Trupply ship items from multiple warehouses. Tracking number is available 24 hrs after shipping. Q) What is your return policy? A) Trupply offers 100% refund for unused items with-in 30 days. Q) How can I get MTR? A) MTRs are provided upon request. You can mention it at the time of order under "Order Notes" or email customer service. Q)Who pays for shipping? A) The buyer Q) Where is Trupply located? A) Trupply's main warehouse and office is in Houston TX. Q) What are your customer service hours? A) Monday to Firday 8 AM to 5 PM Central Time. Q) I have more technical questions. A) Email or call us for further help.