16 Replies - 7237 Views - Last Post: 18 June 2012 - 12:37 AM

Help Desk/Issue Tracker/Project Management Solution?

Posted 18 December 2011 - 06:07 PM

Anyone know of any solutions that are Help Desk/Bug Tracker/Project Management all together? At the very least I'm looking for a Help Desk/Bug Tracker I can use. I'm getting ready to launch a business and I'd like something I can use that is integrated. I'd prefer a free option right now as I'm just starting out, and once I start getting some sales I will actually be able to move over to a paid service

I would like the option to have custom fields on both, and I'd prefer email piping, and not really looking at having a customer portal yet (KB, place to login to view tickets, etc).

Am I overlooking the Edit Button?

There are only 2 of us right now if anyone knows any that give free options for 2 Users

Re: Help Desk/Issue Tracker/Project Management Solution?

I was looking into that, I have shared hosting on HostGator and was trying to see if I could come up with a way to install it as they want you to upload the tar ball and set it up that way, I'll have to dig more into the documentation I think unless you know of a way to do this that I've overlooked?

Re: Help Desk/Issue Tracker/Project Management Solution?

Posted 09 January 2012 - 10:57 PM

Do you work for a web development firm? A friend of mine had a similar requirement when he was starting his freelance work....... while helping him out..... I came across many free and open source project management software.

But we settled on Microsoft's project management software.....as there's this feature which helps you gauge project status and alerts managers about project progress apart from helping in efficient resource allocation. Check if the features contained in the application suits your needs - http://www.microsoft...management.aspx