FREQUENTLY ASKED QUESTIONS

General Questions about purchasing a product/products from SUPER FINE HANDICRAFTS.

What should i do if i want to purchase a product/products from SFH?

If you are interested to do business with Super Fine Handicrafts & want to purchase or place an order, Just e-mail/post/Fax us the item number,Description of the product and quantity. As we receive your e-mail/post, we will reply you within 12 hours or 3 days or weekends. We do wholesale business to Trade Only. Just let us know the Product Code Number & our representative will send you the price quote with product information.

Will Superfine Handicrafts (SFH) Supply 1 or 2-5 Pieces of some of the products available on www.sfhindia.com

We are Wholesale to Trade Only. We do not keep any ready stock of our products. Our products are made to order. There are many new buyers/importers who visit are website www.sfhindia.com & try to place an order for 1-2 pcs each product.As it costs 4 times higher to Wholesale price of product to manfacture a sample piece.We are sorry we do not manufacture/ supply 1-5 pieces. Please visit our Sample Terms & Conditions for more information about our Sample Policy.

SFH gives you 100% guarantee of quality. Every product is checked by quality supervisorprior to packaging.

I want to receive SFH CD-ROM via Courier. What does this CD-ROM contain ?

We are sorry PRODUCT CATALOG CD has been discontinued w.e.f. 12-03-2009 . E-CATALOG can be sent via E-mail or E-Catalog can be downloaded via google drive Free !

How will i receive my merchandise?

As per order contract BY SEA OR AIR.

If I am not satisfied with the quality of product, can i return the product and will SFH return my money ?

No, SFH will not return your money back. We first send a counter Sample before starting production of Merchandise. SFH makes two samples. SFH sends one counter sample to our buyer & keeps the second sample with us. On receiving the confirmation from our buyer, we start production according to sample approved by buyer.

If the merchandise you receive from us has any defect, you will have to inform us within 7 days on receiving our merchandise. Although, It never happens as we care a lot about quality.

On receiving the complaint from you our quality controller will review the product for defective results. If he finds any genuine complaint. We will take the matter seriously and will give you compensation. Or We will replace the product/products. We will send the replacement of merchandise in your next order consignment.

50% ADVANCE & BALANCE 50% AFTER SHIPMENT VIA SWIFT OR 100% Irrevocable Letter of Credit. (L/C) OR AS PER ORDER CONTRACT.

I already have sufficient number of Vendors/Suppliers. Why should i contact SFH ?

If you have any problem with your existing Vendor/Supplier, If you are not receiving quality merchandise in time from your existing vendor, If your vendor is demanding high prices for his products.......Then You must contact SFH.

If I provide my own designs & drawings to SFH, Will SFH develop those designs for me?

Yes! We will be pleased. We will develop new samples on receiving quantity & order confirmation from you.Your designs are 100% safe with SFH.

How can i contact you ?

You can contact us via e-mail. Our E-mail address is [email protected] Or Drop us a letter M/S SUPER FINE HANDICRAFTS, NEAR BILAL MOSQUE,GALSHAHEED,MORADABAD-244001(INDIA) OR Send us message via

Whats App No. 8057932584

SFH says, I can save $ 20000 or More. Please tell me, How can i save $20,000 or More?

If you are purchasing any merchandise from your existing supplier, SFH offers you same merchandise at 20% Less ! Suppose you import US $ 100000.00 (one lac) merchandise in whole year. SFH will manufacture & supply you same merchandise at 20% Less. Thus You Save US $ 20,000.00

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