MAGNUM INSURANCE IS ONE LF THE BEST INSURANCE AGENCIES IN ILLINOIS. THEY HAVE VERY AFFORTABLE RATES WITH GREAT COVERAGES AND SERVICE. I HAVE BEEN WITH THEM FOR A WHILE AND IVE HAD 3 ACCIDENTS AND ALL 3 OF THEM THEY HAVE TAKEN CARE OF ME IN SUCH A GREAT AND QUICK MANNER. I LOVR THESE PEOPLE. DEFINITELY RECOMMEND IT TO ANYONE!
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My friend was insured through Magnum (Western location). She paid a lot of money to pay for 12 months of coverage which she paid in two installments. She was recently involved in a car accident and until then, she knew she had no tow truck service and no car rental. They recommended a terrible body shop that has kept my friend's car for two weeks going on three!!! This is the first time she was involved in an accident and of course she had no idea about her options in terms of a body shop! On top of all, the insurance company claims the agent made a mistake and didn't bill her correctly. Another agent called and explained my friend had an outstanding balance. When she tried to contact her agent she was nowhere to be found. All of a sudden, she didn't return any calls, hmmmm, pretty weird! She stopped by the office to talk to her agent about the discrepancy and the iresponsible woman took the liberty to cancel my friend's policy until she paid the outstanding balance. EXCUSE ME! She made the mistake, not my friend! Bottom line, she didn't receive any type of notification letting her know about the cancellation of her policy. The agent was rude and told my friend if she wanted to have her policy reinstated she had to pay the balance! Isn't that ridiculous??? I feel bad for the large Spanish speaking market they lie to and steal from. A lot of those customers THINK they are receiving a good service, but I don't think they are! SHAME ON THEM!
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WARNING DO NOT GET A SERVICE FROM THEM!!!
1. HORRIBLE SERVICE, specially the Western location!
2. staff don't speak English. I think there is about 2-3 people that speak proper English.
3. Management is a total bad service
4. Manager is very RUDE, as she does not know how to speak English. I had to try my best to explain regarding my inquiry.
5. All staff don't give you the right information
6. In all they are ignorant!
-Good luck
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I agree with Jessica's comment. Magnum is the worst insurance ever! People that work there are rude, incompetent n ignorant. Plus they have supervisors that don't speak English. I never saw a sign outside that specified "Only Spanish speaking customers" They shouldn't post on their website that they have qualified- certified agents because they have poor customer skills. They should begin on Manners 101 followed by ENGLISH classes.
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ITS TRUE I BELIEVE IN THIS SAYING...
THE WORST INSURANCE COMPANY AND PEOPLE THEY HAVE WORKING FOR IT,,, HALF OF THEM ARE INCOMPETENT WHEN U TALK TO THEM THEYRE LIKE I N THE BOONEYS..... CANNOT GIVE U A STRAIGHT EXPLANATION FOR NOTHING U ASK FOR... AND WORST CUSTOMER SERVICE EVER.... I WOULD RATE THEM AS A 000000000 THATS WHAT THEYRE COMPANY IS WORTH FOR ME... GOOD LUCK... WITH PEOPLE LIKE THAT.. THE ONE ON DIVERSY PEOPLE JUST LOOK THAT THEY ROLED OUT OF BED INTO THE CHAIR AT THE DESK... GOOD LUCK ... JESS
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A few articles ago I explained the distinction between 'real' and 'street-legal' insurance. Basically, one type, you buy, because you really want the financial protection; the other type, you buy just so that you won't get a ticket if the cops stop you.
I think Magnum Insurance sort of falls more in the middle. They don't seem as dodgy and unreliable as the other low cost insurers, but they're pretty cheap nonetheless. They have a large Hispanic clientele, so if you prefer to speak Spanish you'll be able to do business in Espanol with them.
A friend was insured by them for 2 years. Now, she never had a claim, so we never got to see how their customer service was like, but she has pretty low tolerance for dodginess, so the fact that she remained with them is a good thing, I suppose.
I would recommend Magnum if you are looking to get insurance that may be more reliable but still won't cost you more than your car's worth. (note: you should only be the market for cheap insurance if, in fact, 'regular' insurance premiums would cost more than your car is worth)
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