Live Chat Support

A live chat is a real-time way of communication between a hosting supplier's support crew and its clients. It's a very efficient way to get some information about the website hosting services or have some problem resolved because you're speaking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller chance of mistakes any time you exchange information like usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you'll be able to do something else while the representative investigates the issue involved. Also, you'll be able to connect with a live chat room from any computer that is connected to the Internet, avoiding the telephone charges that you will need to pay in case you are calling to another country.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, our company provides live chat support too. You can get in touch with us every single day, which includes holidays and weekends, and we can give you more info about the shared plans that we supply in case you are not among our customers yet, or about common and billing questions when you already have an account. Though for strictly tech issues you'll need to open a ticket to our tech support, because such matters need extra time to be resolved, you may still contact us through the live chat for some technical info. For example, we're able to assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even when our phone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every day, even on holidays and weekends. It is the most effective way to find out more details about our semi-dedicated plans in case you do not have an account yet or to get an issue resolved in case you're a customer and our customer care agents will help you instantly regardless of the time of the day you join our chat. If you're hestitating which plan is better for your websites, in case you need advice whether you should order a particular upgrade and how to order it or in case you've got problems installing an e-mail account on your computer system, you're able to get in touch with us and we will give you the required info straight away. The live chat is available even after our telephone lines go off for the day, so when you have an account with us, you can be certain that you will always receive quick help with any kind of question or problem that comes up.