Manual and auto-update availability

Auto-update enabled for all regions starting Friday, February 1, 2019.

Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Improved Edge handling of in/out of service commands.

Resolved issue where a transfer that interrupts another transfer causes the transfer dialog to return a failure and the call flow to provide incorrect results.

Optimized static resource fetching after features are enabled for an organization.

Resolved issue where the Edge responded to a cloud query with an excessively large list of interface adapters. The Edge now sends a limited list of functional adapters.

Increased the maximum recording lengths for personal voicemail greetings and name prompts from 20 seconds to 60 seconds.

Resolved issue where an inbound INVITE with an SDP containing MIME data failed with a 480 SIP response code (temporarily unavailable). Subsequent retries failed for the same reason. The system now returns a 488 SIP response code, which cannot be retried.

Manual and auto-update availability

Available for manual update in all regions starting September 26, 2018.

Auto-update enabled for all regions starting October 3, 2018.

Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Resolved issue that occurs when a user accesses voicemail from the TUI and types an extension not enabled for voicemail, resulting in a message loop: “This voicemail box is not configured. Transferring to voicemail box retrieval.”

Manual and auto-update availability

Available for manual update in all regions starting September 12, 2018.

Auto-update enabled for all regions starting September 19, 2018.

Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Resolved issue where the caller hears a short ringback tone when the system transfers the call to an internal IVR menu.

In cases where there are multiple edges or more than one interface per edge, administrators can now configure the custom external property “trunk_sip_fromHeaderHostnameLocalInterface” of data type ‘Boolean’ to indicate whether to use the local host IP (true) or just a host IP (false) on the call.

Manual and auto-update availability

Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

Resolved issue where the voicemail menu prompts users to listen to new or saved messages when the voice mail box is empty.

Resolved issue where the premises Edge or virtual Edge appears as down or unavailable after a restart, when it is actually running and available.

Resolved issue where the system cannot play data from a VoiceXML <record> element when using Media Micro Services.

To prevent user-initiated and outbound dialing campaign calls from failing due to invalid characters in the phone number, the system now removes those invalid characters when dialing the number. Examples of invalid characters are extended ASCII and white space characters.

Added support for Edge rollback functionality for premises hardware Edges.

Resolved issue that occurs when the language is Portuguese Brazil (pt-BR) and the system plays a continuous failure disconnect tone after a failed outbound external call on behalf of a queue. The default disconnect tone for Portuguese Brazil (pt-BR) now has a timeout duration.

Added back-end configuration for idle detection and consent freshness for WebRTC stations with persistent connections. The new configuration prevents the system from prematurely disconnecting WebRTC calls.

Added controls to Media Server grammar compilation to avoid running out of memory due to exceedingly large numbers of alternative pronunciations.

Improved Media Server grammar compilation time.

TTS model updates for Spanish United States (es-US) to improve negative number and negative currency readout.

TTS model updates for Spanish United States (es-US) to improve abbreviated currency readout.

Call analysis model updates for Chinese Simplified (zh-CN).

Call analysis model updates for Spanish United States (es-US) and Ecuador (es-EC).

Resolved issue in TTS where two or more consecutive segments with missing voice prevent the system from processing the remaining valid segments.

Locality lookups now include mobile numbers outside of North America, indicated by “Mobile Number” followed by the country name.

Resolved issue where Bridge actions in Architect flows fail when an action takes no input parameters, resulting in an empty body request. The Bridge host now replaces an empty body request with an empty JSON body.

Resolved issue where the system does not normalize the calling address (ANI/Caller ID) for outbound calls made on WebRTC phones.

Resolved issue where a race condition causes WebRTC phone calls to disconnect after a timeout.

The system now accepts a recording pause command when the recording is already paused.

Resolved issue where the diagnostic protocol traces for a combined UDP and TCP protocol trunk configuration sharing the same port configuration on the same PureCloud Edge work for only one of the trunks, due to duplicate protocol trace names.

IVR system prompt updates for Chinese Simplified (zh-CN).

Added byte-order-mark (BOM) filter to Bridge Server code to filter out BOM if present in text sent to Bridge connectors.

Resolved issue where authentication fails when an outbound SIP BYE method is challenged.

Call analysis model updates for Australia (en AU).

Enhanced the code that handles the upgrade from an insecure TCP connection to TLS to pass the Server Name Indication extension in the ‘client hello’ message.

Genesys found a regression in Edge and Media Tier versions 1.0.0.6960 and 1.0.0.6940. Edge and Media Tier version 1.0.0.7020 replaces versions 1.0.0.6960 and 1.0.0.6940 and includes the enhancements and fixes from those two versions.

Genesys found a regression in Edge and Media Tier versions 1.0.0.6960 and 1.0.0.6940. Edge and Media Tier version 1.0.0.7020 replaces versions 1.0.0.6960 and 1.0.0.6940 and includes the enhancements and fixes from those two versions.

Automatic updates roll out to customers over a 10-day period during their organization’s defined maintenance window.

Enhancements and fixes

When the primary external caller in a consulted three-person transfer from an agent to an ACD session disconnects, the system now handles it as a call disconnect. The conversation is disconnected, also disconnecting the agent and the ACD session.

Re-classified some VXML error messages as warnings.

The system no longer creates a voicemail session event when an ACD queue is transferred to an agent’s voicemail.

Manual and auto-update availability

Enhancements and fixes

Resolved issue where the system disconnects a persistent connection call when the user does not provide a response, requiring the next station call to establish a new connection.

Resolved issue where a PureCloud Softphone restart during an active persistent connection results in failed connection calls. The system now disconnects the failed persistent connection to allow a subsequent call attempt.

Resolved issue with the Spanish (Spain) version of the user station alert where the TTS alternate prompt did not match the recorded prompt.

Fixed a bug in the code that manages TCP and TLS connections that can cause the system to delete a block of memory twice, resulting in a process crash.

Fixed a bug in the code that can cause the system to associate HTTP responses with the wrong request.

PureCloud℠ by Genesys is a cloud collaboration, communications, and customer engagement platform that takes full advantage of the distributed nature of the cloud. PureCloud provides rapid deployment, industry-leading reliability, and unlimited scalability, to connect customers and employees in new, more efficient ways.