Home Depot: Customer service representative $17.00/hour

Company: Home Depot
Location: Woods Cross
Posted on: May 24, 2020

Job Description:

POSITION PURPOSE The Customer Service Representative s role is
to provide quality professional customer service that consistently
meets or exceeds Company standards of excellence and customer
expectations. The position is directly responsible for creating,
maintaining and improving customer relationships while interacting
with customers on a daily basis during sales and product inquiry
transactions. Position is also directly responsible for meeting
and/or exceeding sales, individual call quality and various related
department goals. MAJOR TASKS, RESPONSIBILITIES AND KEY
ACCOUNTABILITIES Answers inbound calls from customers, quickly
assesses customer needs and proactively provides solutions.
Provides superior customer service while handling inbound calls for
order placement and product inquiry. Documents details of customer
interaction into system while on the phone. Drives repeat business
by providing, excellent service, accurate and thorough product and
service knowledge to customers and through relationship building
with customers. Keeps customers informed on the status of their
order, reconciles errors in a cost effective manner, resolves
post-order issues such as returns and follows up to ensure all
customer needs are fulfilled. Where needed, acts as liaison between
customer and manufacturer, as well as between customer and freight
carrier. Meets or exceeds scorecard requirements for productivity,
schedule adherence, quality and attendance. Completes assignments
accurately despite a large workload. NATURE AND SCOPE Position
reports to Supervisor Contact Center No direct responsibility for
supervising others. ENVIRONMENTAL JOB REQUIREMENTS Environment:
Located in a comfortable indoor area. Any unpleasant condition
Travel: Typically requires overnight travel less than 10% of the
time. MINIMUM QUALIFICATIONS Must be eighteen years of age or
older. Must be legally permitted to work in the United States.
Education Required: HS Diploma/GED Years of Relevant Work
Experience: 1 year Physical Requirements: Most of the time is spent
sitting in a comfortable position and there is frequent opportunity
to move about. On rare occasions there may be a need to move or
lift light articles. Located in a comfortable indoor area. Any
unpleasant conditions would be infrequent and not objectionable.
Knowledge, Skills, Abilities and Competencies:Skilled at
consistently providing outstanding customer service, following
through on responsibility

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