At the beginning you will get an excellent service. However, when you think to get out, you pay a lot of money like professionalism cleaning service which is not in the contract so be careful. I am in dispute to get my deposit back.... read full review

This is the second time I have used White and Russell to sell my property, and they have delivered an excellent quality of service to me. I didn't bother to talk to any other agent, as I knew from last time that both Keith and Sarah would be very diligent at looking after me and finding a buyer for my house. They have always dealt with any query very promptly and efficiently, and Sarah's unwavering persistence in chasing the solicitors at the bottom of my small chain, meant that we were able to... read full review

Comment on agent fees

Very reasonable fees - no issues with them at all. They might not be the cheapest when compared to these online agents these days, but you get what you pay for. There is no way we would have exchanged contracts when we did, and the stress levels would have been horrific without the personal service provided by Keith and Sarah. They have well and truly earnt their fees, and delighted with their service.

I just wanted to say a massive Thank you for all your help in not only selling my property extremely quick but the attention to detail you showed in assisting with the issues on the property I was buying.
You really went above and beyond the service I was expecting and can't thank you enough for helping path the way for a smooth cycle.
I will certainly be recommending you to all my friends that may be looking to sell and also to check you out for properties you have for sale.... read full review

Excellent customer service from White & Russell. Every time I called or emailed, I received a very quick reply. All communications were in plain English and always to the point - whether it was good news or bad news. Sarah was always polite and did all the chasing for me. Whenever I called, Sarah would remember who I was, what I was buying and the progress - I didn\'t feel like I was just a number and I had to repeat myself every time I called! This is something that you rarely get these da... read full review

I went to 4 letting agents and they reminded me of the very worst type of 1980's estate agents possible ¢â‚¬â€œ complete with loud manner with clothes to match.
It was a great relief when I found White and Russell. They could not have been more helpful to a complete novice and right from the start they supported and guided me through the process.
I was not impressed with the cleaning firm they used and the inventory was not as detailed (did not record marks on walls as expected ... read full review

When selecting an agent I interviewed 6, some may think this is over the top but i wanted to get it right and spoke to people from major chains, large local agents and smaller independents. There was little in it when it came to the financial side so my decision was based on personality and how I felt that they would market my home.
Originally i had my property with Right Move, but after 3 months and what felt to me like them going off the boil, I decided to change Agents. White & Russel... read full review

The team at White and Russell were the perfect blend of professionalism and friendliness from the first meeting through to the completion of the sale. We found the valuation to be realistic and appreciated the care taken to learn what was special about our property vs. other similar properties on the same development. We were also very impressed with the photos taken by Keith Russell which showed off the interior of the property much better than those taken by a different agent selling a simil... read full review

Very professional and efficient service from both Sarah and Keith. From the moment they came to make the initial arrangements they were very open and honest. There was an easy to understand contract with no hidden clauses. We were kept continually updated and Sarah put in a lot of effort to ensure that the chain was completed. This persistence and hard work helped us to get exchanged promptly. We would have no hesitation in recommending White and Russell and are very pleased with the servi... read full review

Used White & Russell to buy a property to let in Basingstoke , I was extremely satisfied with the service I received during the purchace so I re-engaged them to let the property. Excellent tenants were found at the correct rent and were moved in within 10 days after completion .Communications & organisation skills very good and I would have no hesitation in using again or recomending them to others... read full review

Used White & Russell to let our flat on a fully managed basis. First venture into the letting market. Flat marketed extremely well and let within a short space of time at the rent suggested by White & Russell. Communications & organisation skills very good. Will have no hesitation in using again.... read full review

Having used several estate agent during a nomadic career, using Keith Russell & Sarah Woodward\'s family agency was delightfully refreshing compared to the often indifference of corporate agencies. An honest appraisal of the current market conditions plus a no nonsense, plain English contract, on one A4 sheet, completely without hidden clauses gave an early feeling of trust. Throughout a protracted & precarious chain, Keith & Sarah updated me regularly. The effort they put in to fin... read full review

Fantastic, professional service. We were well informed, treated with respect and consideration. Very impressed with the way in which they helped us from start to finish and with other matters concerning the move. We would certainly use them again above any other agent as we feel that we have made friends with them all.... read full review

I have been happy with the service provided to me by White and Russell Properties. I would recommend their service to anyone looking for a good property management agency. They have treated me with the same level of respect and conducted themselves well always from the point of the viewing up until completion and beyond as the fully management service is in my eyes first class.... read full review

Very unimpressed. We were first time buyers who had had some poor experiences prior to trying to buy a house with White and Russell. Back in June 2012 we had our offer accepted on a property with this agency but following a lack of help and communication in January of 2013 my partner and i had to pull out of the purchase. Every time we went to the agents for information on what was happening with the chain we were in we got fobbed of or in one instance told that they would easily resell the prop... read full review

What agent could do to change your mind?

See above comments.

Attached Files

I would suggest that you read your emails more closely we threatened to pull out on several occasions and you just told us that you would be able to resell easily you were not interested first nor last in our business! We also spent most of our time finding the information for you because another local agent would never answer your calls! Seriously!! We got through first time every time when we wanted infornation you werent providing! Extending common courtesy is not always always a propper th ...

We had excellent service from start to finish. We originally had our property on with another agent and had appalling service so to work with the team at white & russell was a breath of fresh air.
Sarah went above and beyond the call of duty working outside office hours and pulling out all the stops on very tight deadlines. We had a lot of obstacles along the way which, if Sarah hadn't made it her duty to understand the whole chain could have lost us our dream home. Sarah worked with ou... read full review

Recently marketed and sold our house with these agents. The most positive ea experience we\'ve ever had in all aspects and would thoroughly recommend. Also more than happy to advise us on questions around our eventual purchase with a property not on with them. Come across as genuine, helpful and honest, which says it all. Thanks again Keith and Sarah! Can also highly recommend Setfords, their preferred solicitors.... read full review

A small but highly professional team of individuals who make it their business to really \'know\' your property to enable them to sell it for you. They work with your best interests in mind but are realistic in managing your expectation to help you achieve a true sale price. They know the area and do their best to accommodate viewing requests, even outside of normal office hours and, on a couple of occasions, driving a prospective buyer without transport to the property. Sarah really went the ex... read full review

A small but highly professional team of individuals who make it their business to really \'know\' your property to enable them to sell it for you. They work with your best interests in mind but are realistic in managing your expectation to help you achieve a true sale price. They know the area and do their best to accommodate viewing requests, even outside of normal office hours and, on a couple of occasions, driving a prospective buyer without transport to the property. Sarah really went the ex... read full review

We asked a number of estate agents to come around having prepared our property for sale and chose White and Russell for two obvious reasons:
a) they offered the highest price with lowest commission
b) we felt the most comfortable with the manager Keith
The photographs taken of our house were of excellent quality and more numerous than the other estate agents used for advertising purposes. On the first day we sold our house through them for the full asking price. This sale fell through ... read full review

Customer Service at its best with a real team of Professionals that \'really understand and respond to their market needs\'. The current economy needs a special breed of Estate Agent to get results and these are your guys.
Competent and Caring individuals.
We had a rather challenging process as our first two chains failed because of people further down. White & Russell were straight back in there doing everything they could to rebuild the chain and they did. Sarah went the extra mi... read full review

What a lettings team - what fabulous service.
I cannot praise the team highly enough. As professional landlords themselves, they know a thing or two about being a landlord and have helped me (with just the one property, my first house) enormously to find out about the world of being a landlord and what there is to do (or not!).
I\'m a busy lawyer so don\'t have much spare time to sort out a house 50 miles away from where I live, especially when things appear to go a little pear-shaped. ... read full review

I was so impressed and am so thankful to Sarah at White and Russell. She was so professional and very helpful and understanding at frustrating times. Sarah actively found our buyer and without her we would not have sold it as quickly as we did. I was so impressed and I would thoroughly recommend White & Russell to friends and famiy.... read full review

Excellent service and advice from Keith Russell. We had a lot of viewings of the property and Keith found a buyer within a week of putting it on the market. Would definately recommend to friends and family.... read full review

My gut instincts in choosing the best estate agent to sell my house were spot on! I would highly recommend White & Russell and wouldn't hesitate to use them again in the future. They are excellent value for money, polite, trustworthy and provide an outstanding service. The house buying and selling process can be very stressful, but Keith and Sarah, kept reassuring me and provided constant updates which gave me piece of mind. They met and exceeded all of my expectations, keeping my best ... read full review

I highly recommend White & Russell for any prospective seller. Keith and Sarah were excellent at marketing my property to attract the right buyer and keeping me updated at all stages of the sale. I very grateful to them for their hard work in pushing my sale through!... read full review

Met with 3 different agents in the course of marketing my property - Keith Russell was the most polite, realistic, informed and accurate (in terms of valuation). I moved abroad and entrusted the whole sale to White & Russell. They kept me informed by email; kept an eye on the property and ensured a steady stream of potential buyers despite a stagnant market.
I can't recommend them too highly. Efficient, thorough and they know the Basingstoke area well. Recommended.... read full review

Out of all the estate agents we spoke to we chose White & Russell as they provided us with an accurate valution and understood our position when we went onto the market (i.e. weren't pushy). When they showed people round, they gave us plenty of notice, were respectful of our property, and were always there on time when someone visited. They were also excellent to deal with on the phone. And we never felt put under any pressure.
All in all, we experienced top level service from start to f... read full review

Wonderful people very professional, we have had a horrible experience buying and selling, more the selling of our Aunts house to buy the one White and Russell were selling, but without Sarah not sure we would have made it. Totally honest and reliable in touch with everyone in the chain and persistent (thank god). Keith, Sarah is a gem and worth her weight in gold. Well done for getting this deal to completion.
Buyers and sellers will be mad if they read this website and then don't use yo... read full review

Excellent level of service and communication received,right through from valuing our home to moment of completion. They worked extremely hard for us to get both the price we wanted and and time scale we needed. Would willing recommend this agent to anyone.... read full review