We use cookies to ensure that we give you the best experience on our website. By continuing to use this website, you agree to our Cookie Notice & Privacy Notice. However, you can change your cookie settings at any time.

Service Manager 9 x ITIL V3

Page Sections

About this Course

CodeTPSM120

Duration3 Days

This course is designed to familiarize you with HP Service Manager and how it applies Information Technology Infrastructure Library (ITIL) best practices. We will review a number of key processes contained within the Service Lifecycle phases and use a business scenario to help explain some key concepts, models, and principles. We will take a look at a new service as it is introduced and works its way through the Service Lifecycle.

The Service Manager processes covered have been certified at the Gold level by the Office of Government Commerce (OGC). We will look some of the criteria used to assess each process.

This course is a mixture of lecture and hands-on labs, which use version 9.3 of the software.

INTENDED AUDIENCE

For process owners, project managers, and other managers who need to understand ITIL V3 and how it relates to Service Manager

Administrators, implementers, and managers who are responsible for implementing, configuring and administering Service Manager.

3 Days

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0113 220 7150 or email us at info@qa.com to discuss how we can help.

Related learning information

We pride ourselves on the unrivalled quality of the training delivered by our experienced learning teams. Every course will teach relevant new skills that can be applied back in the workplace to improve performance.

QA AuthoredWe offer over 500 QA Authored courses, designed by our subject-matter experts to complement the courses offered by leading vendors and develop skills that are immediately applicable in the workplace.

Resources to aid learningWith QA you will have access to a myQA account to manage your schedule and access extra content. We also provide free revision emails for certain courses.