Position Description

Be a part of the growth of a New Service Line!

Generous compensation package with Bonuses and Car Allowance.

Independence and Autonomy to manage you region and customers as you see fit.

The Manager Mobile Services (MMS) manages the Mobile Maintenance operation for an assigned area. The Mobile Maintenance Technicians (MMT’s) report directly to the MMS. Using leadership the MMS, recruits, develops and mentors the MMT’s. They manage to the assigned profitability metrics, and represent Ryder at internal and external meetings as requested by senior management. The MMS assists the technicians as needed to develop relationships with clients and vendors. The MMS must be able to accomplish results and ensure business objectives and labor requirements are met. The MMS is responsible for ensuring the customer’s needs are being met while balancing financial, operating, quality, and safety targets against the requirements of the business measured through leadership competencies and business metrics.

Recruit and hire MMT’s to provide quality service to our external customers

Ensure all technicians are on-boarded effectively

Provides management, training and development of all personnel assigned

Responsible for Performance Management of all assigned personnel

Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends

Customer Management:

Monitor interactions with our customers and technicians to ensure delivery of promised services to maximize satisfaction for our customers

Responsible for delivering customer uptime through the effective scheduling of technicians as well as the consistent monitoring of technician workflow and productivity

Work with vendor sourcing group to identify potential and preferred vendors for specific vehicle maintenance services

Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors

Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil

Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity

Responsible for the Warranty process and maximizing Warranty recovery in the shop

Ensure data integrity in the system of record

Responsible for bi-annual inventory audits of all locations under footprint

Asset Management:

Directs his/her direct reports in maintaining the appearance and maintenance of the Mobile truck

Evaluates needs and makes recommendation for tooling and equipment requirements

Management and oversight of vehicle specifications and vehicle in-service/out-service process

Ensure all vehicles have required specifications in SAM

Responsible for Parts Inventory management, policies and procedures

Coordinate company inventory and assets to get the best utilization and return on investment of assets

Quality Management:

Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.