How to ensure you get your diamond back.

By Carrie Jester | 09/13/16

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There are many things your jeweler should be doing for you. But, the most important thing a jeweler should be is trustworthy. In recent news, as in this CBS News article, Kay Jewelers, is being sued and accused of swapping diamonds out of engagement rings. Heartbroken customers claim that their engagement diamonds were swapped with cheap imitations while they were in the hands of Kay Jewelers. There are so many customers complaining that this happened to them that it has become a class action lawsuit. Kay Jewelers as well as Zales, Jared the Galleria of Jewelry, H. Samuel, Ernst Jones, People and Piercing Pagoda are part of the single largest jewelry retailer in the country.

Keeping your fine jewelry safe. How to ensure you get your diamond back:

Qualify your Jeweler: It is important to be knowledgeable when choosing a jewelry store for purchase or repairs. Learning how mega jewelry store chains truly handle customers’ fine jewelry, reveals some scary truths. Often at large chain stores the clerk at the counter is not a true diamond expert. Choosing an independent jeweler with an on-site service shop allows you to talk directly with the store’s owner and/or the jeweler actually working on your piece of jewelry.

Know the location of your jewelry: When dropping off jewelry for repair, ask if your jewelry will be shipped out or be repaired on the premises. Most large chains do not have jewelry shops or an expert bench jeweler onsite. Therefore, your jewelry is shipped to another location for work or repair. Customers have no idea who is handling their jewelry or where it is sent. Choosing an independent jeweler with an on-site service shop allows you to know the location of your jewelry at all times.

Identify your diamond:When buying a diamond, it is important to be knowledgeable about the 4C’s. The 4C’s (cut, color, clarity and carat) act as a fingerprint for your diamond. When leaving your jewelry for repair, ask to use a jeweler’s loupe to learn these identifying characteristics. A reputable jeweler will gladly help you find these and even note them on your receipt.

Jester Jewelers is a reputable, local, family-owned jeweler. We have an onsite jewelry repair and manufacturing shop. Our diamond experts are certified and have years of experience. We can show you how to look at your diamond through a jeweler’s loupe and learn how to identify it. We work on your jewelry at our store. We stand behind our products and are always willing to explain all work and repair so that you can feel confident in your purchase and in our work.