@MRwillP: and a word of caution to YT Industries. Because you are correct...any direct marketing sales model would do well to invest in customer service (manuals, how to videos, maintenance related discussion forums, excellent warranty, a well staffed customer service team, etc....etc....).

@gbeaks33: The seat tube and standover on the new Jeffsey appears to be much lower than previous models. Also the new frame has some irregular surface features (not sure how else to describe it but look at the head tube photo). This adds a nice aesthetic that they lost from their frames after 2015. Also appears to be kitted with SRAM GX and Rockshox suspension. Could be wrong, I guess.

@ryan83: @ryan83: @ryan83: I've owned two YT's and I've had zero issues with either. The frame pivots are easy to service, the bike performs great...and I saved at least 2 grand on the purchase.
I dealt with customer service back in 2015 and it was excellent...but I am concerned about the new CS arrangement based only on what I've heard on PB comments. The issue I had in 2015 was entirely operator error, not a warranty thing, and they hooked me up anyways.
Their adds are un-inspiring IMO, and the name Jeffsey is pretty silly for a mountain bike. But watching Gwin crush the world cup and watching almost everyone at Rampage riding a Tues pretty much overcomes any lame marketing approach....
If you wrench your own bikes....why not go direct?

Fluffhead was a man with a horrible disease
Could not find no cure, won't you help him if you please?
Fluff came to my door askin' me for change
His eyes were clear and pure but his mind was so deranged
Fluff went to a banker askin' for some bills
The banker said, "I ain't got that but I sure got some powerful pills"
Oh yeah!!!
MTB + PHISH circa 1988 (Amy's Farm)

Agreed I've owned two YT's no regrets. Progressive suspension is what makes the YT's feel snappy on the jumps and on lower speed trails (up, down, around), but capable as hell anyways.
prefer the 27 wheels though, helps keep the weight down and the playful up. .