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phillpower2

Posted 16 March 2014 - 05:37 AM

phillpower2

Tech Staff

Technician

20,025 posts

Hi Dave,

I have had the same issue with a previous HP all in one and it was related to the HP software not installing correctly, are you using a disk that was provided with the printer or a download from HP, if a disk try downloading from HP as there may be a hotfix included with it for such an issue, is the HP ticked as the default printer in the Control Panel.

phillpower2

Posted 16 March 2014 - 09:11 AM

Sorry can`t help with the exact location of the scanner driver only the driver package.

Just a thought but have you tried the Vista drivers to see if they will work.

Can you post the model number for the printer so I can dig around.

If you wish to uninstall the printer and drivers manually below are the steps, you could do this and then use the HP printer wizard here and check the troubleshooting steps here

Click on the Windows start Orb. In the search field, type Print Management and then click on it above when it populates the above search field.

The program should open and you will see a folder called 'Custom filters'. Expand it and click on 'All Printers'. This will show you any installed printers. Locate the printer/s that you want to remove. Right-click, select 'delete' to delete the HP (+ any other unused printers).

Next, you need to remove the driver associated with the print queue you just deleted. Click on the folder called 'All Drivers'. Scroll through the list of installed drivers. Find the driver(s) for the printer/s you wish to remove. Right click a driver and choose 'Remove Driver Package'. This should uninstall the driver.

When done, close the Print Management utility.

Before attempting to reinstall the printer I would reboot to restart the print spooler service.