Frequently Asked

DO I NEED TO MAKE A RESERVATION?

While we always try to accommodate walk ins, we do recommend you make a reservation to guarantee an appointment at the time that you wish. Appointments are subject to availability and we’re often much busier on the weekends. We’re also happy to take group reservations, but we suggest giving us a call several weeks in advance to ensure you get exactly what you’d like.

WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?

Please plan to arrive at least 15 minutes prior to your appointment so you have time to change, get settled, and fill out any necessary paperwork.

WHAT SHOULD I BRING WITH ME?

We provide everything you need to relax and enjoy your spa experience. We’ll give you a complimentary locker to store your belongings, a robe and slippers to lounge in, and showers and personal care items are available if you wish to use them before or after your appointment. If you need anything else, please don’t hesitate to reach out to our spa concierge.

WHAT IF I NEED TO CANCEL MY APPOINTMENT?

Since treatments are reserved especially for you, please make any cancellations 24 hours prior to your appointment in order to avoid being charged in full.

WHAT SHOULD I WEAR DURING MY MASSAGE?

It’s completely a matter of personal preference. Many guests choose to disrobe completely, whereas others prefer to leave their undergarments on. Either way, our massage therapists are professionally trained to keep your body entirely covered throughout the massage—aside from the area being worked on—to ensure your privacy.

WHAT IF I HAVE A SPECIAL HEALTH CONDITION OR NEED?

Please notify us upon making your appointment and be sure to also communicate with your massage therapist or technician prior to treatment, if you have any medical conditions he or she should know about. We will happily accommodate the treatment(s) to meet your needs. Please note that pregnant women or individuals with high blood pressure should avoid body wrap treatments and the steam room. And as always, if you have any health questions or concerns about a spa treatment, please consult with your physician prior to your appointment.

WHAT IF I'M UNCOMFORTABLE DURING MY TREATMENT?

If anything at all interferes with your comfort during your treatment, please don’t hesitate to let us know. Whether it’s the temperature of the room, the pressure of the massage, or absolutely anything else, our team is here to cater entirely to you and we want to ensure you have the best spa experience imaginable.

WHAT IS CUSTOMARY WHEN IT COMES TO TIPPING?

Most guests choose to leave between 18-20% gratuity for spa treatments, but it’s entirely up to you. Gratuity can be left in cash or added to your credit card. If you have any additional questions regarding gratuity, please don’t hesitate to ask our spa concierge for guidance.

I'M PREGNANT. WHAT SERVICES CAN I ENJOY?

Our spa offers many services that are both safe and relaxing for expecting mothers. A spa concierge will be happy to assist you in picking out the perfect treatment(s).

CAN I BRING FOOD INTO THE SPA?

We have light snacks and beverages available at our refreshment bar. However, we do ask that you please refrain from bringing any additional food with you into the spa. If you are planning a group visit and would like to eat while you’re here, please let us know and our event coordinator can arrange for additional snacks or catering.

DO YOU HAVE GIFT CERTIFICATES?

Bella Santé Spa gift certificates are available for any amount and are redeemable for Bella Santé spa services and products. You can purchase gift cards online, by phone (617.424.9930) or at any of our three locations.