Canadian fintech introduces chatbot

A Canadian online small business lender hopes Lucy does a lot of ‘splaining, but isn’t upset at her in the least.

Lucy is Thinking Capital’s artificial intelligence chatbot and allows business owners to interact with the firm at any time on Facebook Messenger. After a few questions she can determine financing eligibility up to $300,000 and answer loan questions. Any questions Lucy cannot answered are forwarded to customer service, though Thinking Capital says her capabilities will increase over time.

“We want to be present and accessible in all major communication channels our customers are using. It is our goal with this pilot to provide users with the best in class conversational experience, while continuing to position ourselves at the forefront of fintech innovation.”