The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. Our staff come to work to care for others, and it is important for all our staff to be treated with respect.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

Using bad language or swearing at practice staff

Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving

Verbal abuse towards the staff in any form including verbally insulting the staff

Racial abuse and sexual harassment will not be tolerated within this practice

Persistent or unrealistic demands that cause stress to staff will not be accepted.

Causing damage/stealing from the Practice's premises, staff or patients

Obtaining drugs and/or medical services fraudulently

We ask you to treat your GPs and their staff courteously at all times.

Doctors

Dr Sumit Virmani (m)

Qualified in India in 2002 - MB, BS, MRCGP (2008)

Dr Gunjan Bedi (f)

Nurses

Nurse Sarah

RGN

Health Practitioners

Ruth (f)

Practice Clinical Pharmacist

Ruth works as part of our team to resolve day-to-day medicine issues and consult with and treat patients directly. This includes providing extra help to manage long-term conditions, advice for those on multiple medications and better access to health checks.Any patients who require or are asked to attend for a medication review may wish to book an appointment with Ruth.

Healthcare Assistants

Tracy

Practice Management

Mrs S Chalmers

Practice Manager & Lead I.T. Administrator

Mrs Caroline Moreton

Deputy Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Reception

Catherine

Senior Administrator & Receptionist

Ami

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The Health Visitors and School Nurses are no longer based at Whitwick Health Centre.