migration issues unable to connect to directory

Hi. I have a big problem. I asked hostgator to migrate a site to this domain as I am rebranding. They migrated the site for me, but many pages are broken and I am unable to update plugins, themes, upload any plugins, themes or images. It says unable to connect to directory. I have not heard back from Hostgator in 4 days, soon 5 days. Can I hire one of you guys to help me complete the migration? I desperately need help. Both old site and new site is in a bad state :C
Thank you, Inger

I'm afraid that we can't offer a service of cleaning up the issues after migration performed by your hosting provider, however, since you have support access open I had a look at your site in order to see if I can see where the issue is.

Another thing that might be causing issues is W3 Total Cache plugin, this plugin has some aggressive caching and it's possible that the leftovers from the previous host are causing you issues with broken content and not being able to properly clear the cache on your new server.
The thing with W3TC is that it can't really be removed by simply disabling and deleting the plugin, so I would suggest checking this guide on how to completely remove the plugin:https://www.shoutmeloud.com/how-to-delete-uninstall-w3-total-cache-wordpress-plugin.html

When you follow above steps you should have your site without any caching active and I believe this should help with loading your frontend properly again.

After you have fixed the issues with folder permissions as well you can try re-installing W3TC and reconfiguring it again.

Hope this helps.

If you need further dev help with this then you can post a job on our jobs board where you can hire a developer to assist further:https://premium.wpmudev.org/wordpress-development/
Please note that no WPMU official staff members are allowed to work on the job board.

Hmm, that's strange, are you able to download the file, edit it on your PC directly and then upload it by rewriting the original one?
Please make sure to have a backup of this file before making any changes.

Not being able to edit wp-config.php is really an issue in this case, this prevents you from removing extra stuff from there that could be causing issues, and it also doesn't allow you to enable WordPress debug log that could help you to find out where the issue is.

I'm afraid that there's not much that could be done without getting more information from the hosting support, if not what exactly is the issue then at least to give your account permissions to edit wp-confing.php file in order to try to track the issue yourself.

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