Reviews

Himalayafineart.com is the E-com arm of Himalaya Stationery Mart, Mumbai, which is well known for its trade ethics throughout India for more than half a century.

If goods are found not to be as described or damaged you are entitled to a replacement or refund. To return unused, unwanted and undamaged products, you must notify us by clicking on the "Request New RMA" (Return Merchandise Authorization) link which is available on the "Order Status Details" page within 72 hours of receipt of the goods.

Note:

For goods that have been damaged in transit:

--If there is a Noticeable damage or Shortage, make a note of it on the delivery receipt AND have the delivery person sign the receipt and verify that there is damage--If there is a Noticeable damage or Shortage, make a note of it on the delivery receipt AND have the delivery person sign the receipt and verify that there is damage.--Save the damaged package or carton for inspection.--Items that arrive damaged or defective will be replaced.

Concealed damage

--Damage to materials inside a package with no external damage evident should be notified to us at once. We must notify carriers within 5 days, or they may deny liability. Returns are only accepted within 15 days of delivery.

If the product delivered to you has been sent in error by Himalayafineart.com, the product should be returned unused and in saleable condition. No charges would be levied on the customer.

If product was ordered by the customer in error: -

--The product should be returned in an unused and saleable condition--The customer is responsible for shipping charges on the return.--A 15% re-stocking fee will be charged if applicable.

Please request for a Return Merchandise Authorization before returning any products. Products returned without a Return Merchandise Authorization will not be accepted.

All returns must be accompanied by

--Return Merchandise Authorization form--A short note stating your reason for return--An original packing slip and invoice--This information must be shown on the outside of the packaging used for returning the goods.--Products should be in new condition, and in their original boxes.

No refunds or exchanges available on Papers and Paper-Boards, special and custom orders, cut goods (E.g. Canvas sold by meter), books and certain other items marked as non-returnable.

Always ship your returns via an insured carrier. Himalayafineart.com does not accept liability for returns that arrived to us damaged.