St. Joseph's Care Group

Accountability & Transparency

Client Satisfaction Survey Report

In compliance with the Excellent Care for All Act, St. Joseph's Care Group (SJCG) conducts an annual patient and caregiver survey every fiscal year. The annual survey is one of the ways in which SJCG obtains feedback from clients and family members.

The survey examines client satisfaction across all programs at St. Joseph's Care Group. As part of our commitment to making the survey as accessible as possible, we offer the survey in five languages and participants could complete a paper copy or electronic version of the survey. In addition, volunteers were available to assist clients.

The survey is distributed to clients accessing services during a three week period every fall. Both clients and family member/substitute decision makers are encouraged to respond.