We help brands keep their social media safe

We Help Brands Keep Their Social Media Safe.

Social media is free and open to anyone and everyone. That’s the beauty of it. It has never been as easy to communicate with customers as it has since the dawn of Likes and Tweets. However, like spam in your inbox, Internet crooks and web cronies have begun to attack social media sites and unfortunately there’s no filter. Scout Moderation is your safeguard against inappropriate ads, images, and comments. Our moderators will monitor your Facebook, Twitter, Google+, and websites around the clock to deflect posts made in bad taste. Your social media, your customers, and you can gain from Scout’s moderation expertise.

Our multi-lingual team of experienced moderators understand what's important to your brand.

“Scout Moderation is always on and always helpful. We’re happy to have them as an extended part of our team.

– Justin Gardner, Social Media Manager, AMC Theatres

Meet the Scout Team

Above all, we are simple people that know the difference between right and wrong. While based out of Cape Cod, our team is made up of honest and friendly social media professionals from across the globe. Our people can moderate in French, Spanish, Mandarin, Gaelic, German, Italian and Portuguese. We are adding more languages as the need arises. Meet some of our crew, both domestic and international.

Social Media Moderator

Bo

Multi-Lingual Moderator

Ilana

Moderator

David

Multi-Lingual Moderator

Kidane

Moderator

Michaela

Moderator

We understand that in order to manage a meaningful online community where you can learn and communicate with your customers, your social media presence must remain a clean and professional environment. Scout screens your social media pages and prevents toxic posts from disturbing your customers and harming your brand. Our sharp staff of human moderators click and navigate your sites in the same way that your visitors do ensuring that no one misuses your social media space.

We work tirelessly to ensure that your brandremains pristine and intact.

We Engage
Your Audience

We’re sure that once we start working on your campaign, we’ll understand your brand just as well as your team does. Our specialists carefully mine your users’ activity for clues evidencing customer trends, behaviour, and feedback. Once we find it, we provide detailed reporting with metrics that digest and explain your site’s activity. Scout Moderation will help your team react quickly to social media events warranting immediate attention. Our intelligent escalation coverage will help you see speed bumps that may lie in the road ahead.

Moderating from Beautiful Cape Cod Since 2009

Recent News

Back in 2014, Smucker’s handling of Social Media moderation made some headlines, and enraged some of their customers and followers. The short story is that Smucker’s, following its own Social Media guidelines attempted to silence dissenting comments about Smucker’s GMO labeling policies by simply removing any question or criticism shared in comments on their Facebook page…. Read more »