Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

PEK

SFO

Excellent 10.0

The flight attendants where excellent.

n/a

PEK

JFK

Okay 5.6

The style of the pillows and blankets were nice.
The pillows were really comfortable and a good size.
The taste of the food was okay.
I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person.
Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid.
My companions noticed that the sometimes when he received his food it was still cold in some parts.
On my return flight there were a few times my row was skipped for drinks.
On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water.
The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

LAX

PEK

Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

BKK

PEK

Okay 5.0

A completely packed plane on a 14 hour flight from Beijing to NYC, freezing cold. I was too exhausted to eat my second meal. The flight attendants were great, but i"ll avoid flying Air China in the future.

I did NOT like having to wait almost two hours to board, and the constant "We expect to have our computer system up in 'a few minutes' " was really annoying.

PEK

ORD

Excellent 8.3

The most attentive and caring staff, the snacks set up at the back of the plane, clean, comfortable planes, amazing food. Would always choose over US carriers

The in-flight entertainment set up is lacking. On a 13 hour flight on which your cellphone is banned even in flight mode that’s a big deal

CAN

PEK

Excellent 9.0

The crew is very attentive and kind.

Crowded, small space.

PEK

CAN

Excellent 9.6

Not a crowded flight so had an extra seat. That was really nice.

It was all fine.

ORD

PEK

Excellent 10.0

Everything felt comfortable and clean on my first flight on Hainan. I sat in economy and overall it was a great experience, especially considering what I paid from Chicago to Shenzhen via Beijing. The food might be slightly better on Cathay Pacific, but I really have no complaints about it. It was tasty and relatively healthy. It wasn’t oversalted and on long flights that makes a huge beneficial difference. You can always go to the galley and grab a simple sandwich if you need something between meals. Overall it was an excellent experience.

Extra leg room in emergency exit row
They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable.

Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off.

XIY

CTU

Excellent 10.0

Didn't know what to expect. Terminals beautiful and new in Xi'an and Chengdu. Check-in super easy. Flight was great, attendants very professional. This is what we should aim for in the US. Metro from Chengdu airport to downtown was a dream.

MNL

CAN

Excellent 10.0

I am really contented of my flight. Not enough waiting in connecting flights and my baggage were all okey.

LAX

CAN

Good 6.0

The crew was very helpful and kind despite not having much to offer the economy customers.

There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness.

Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing.

PEK

JFK

Okay 5.6

The style of the pillows and blankets were nice.
The pillows were really comfortable and a good size.
The taste of the food was okay.
I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person.
Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid.
My companions noticed that the sometimes when he received his food it was still cold in some parts.
On my return flight there were a few times my row was skipped for drinks.
On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water.
The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK

LAX

Excellent 8.0

Good flight, clean, good service and great price

Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable.

Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

PEK

SFO

Excellent 10.0

The flight attendants where excellent.

n/a

PEK

LAX

Excellent 8.0

Good flight, clean, good service and great price

Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable.

LAX

PEK

Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

EWR

PEK

Mediocre 2.0

The flight itself was fine

Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing.

Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional

LAX

TNA

Excellent 8.6

The flight attendants were really nice and the food was surprisingly good!

The time frame. My flight was supposed to leave at 11:50pm. We left at almost 2am. In which case made me late to a layover I had in China which made me miss my last flight to Japan. BUT, luckily, a woman that worked for the airline in China was able to put me on an air China flight to japan, which again in very grateful for!!!!

HGH

CTU

Okay 5.3

My bags never arrived and haven't been found to date

LAX

TNA

Mediocre 2.6

Nothing. Absolutely nothing, it was completely horrible!!!

Everything was delayed by at least 1 hour. The flight delay was announced at 11pm the day of, but the passengers weren’t situated in a hotel until 3am. And the flight didn’t arrive until 11pm the next day!! A 15hr delay! And because I had a connecting flight, the delay made me have to spend ANOTHER extra night in the airport, AND never compensated me for the connecting flight ticket which I had to purchase another one of.

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

BKK

PEK

Okay 5.0

A completely packed plane on a 14 hour flight from Beijing to NYC, freezing cold. I was too exhausted to eat my second meal. The flight attendants were great, but i"ll avoid flying Air China in the future.

EWR

PEK

Mediocre 2.0

The flight itself was fine

Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing.

LAX

PEK

Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

PEK

LAX

Excellent 8.0

Good flight, clean, good service and great price

Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable.

Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable.

IAD

PEK

Excellent 10.0

Level of Service

PEK

JFK

Okay 5.6

The style of the pillows and blankets were nice.
The pillows were really comfortable and a good size.
The taste of the food was okay.
I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person.
Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid.
My companions noticed that the sometimes when he received his food it was still cold in some parts.
On my return flight there were a few times my row was skipped for drinks.
On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water.
The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK

BKK

Excellent 10.0

Level of Service

PEK

FRA

Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

PEK

IAD

Excellent 10.0

Level of Service and the food.

BKK

PEK

Okay 5.0

A completely packed plane on a 14 hour flight from Beijing to NYC, freezing cold. I was too exhausted to eat my second meal. The flight attendants were great, but i"ll avoid flying Air China in the future.

We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future.

Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing.

BKK

PEK

Okay 5.0

A completely packed plane on a 14 hour flight from Beijing to NYC, freezing cold. I was too exhausted to eat my second meal. The flight attendants were great, but i"ll avoid flying Air China in the future.

The style of the pillows and blankets were nice.
The pillows were really comfortable and a good size.
The taste of the food was okay.
I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person.
Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid.
My companions noticed that the sometimes when he received his food it was still cold in some parts.
On my return flight there were a few times my row was skipped for drinks.
On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water.
The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK

IAH

Excellent 8.0

Crews were polite and helpful

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

PEK

LAX

Excellent 8.0

Good flight, clean, good service and great price

Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable.

EWR

PEK

Mediocre 2.0

The flight itself was fine

Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing.

Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable.

PEK

FRA

Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

PEK

IAD

Excellent 10.0

Level of Service and the food.

PEK

BKK

Excellent 10.0

Level of Service

BKK

PEK

Okay 5.0

A completely packed plane on a 14 hour flight from Beijing to NYC, freezing cold. I was too exhausted to eat my second meal. The flight attendants were great, but i"ll avoid flying Air China in the future.

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