You may want to download all tools and print out these instructions before you start.

1.Make sure your version of Windows is Up to date (note: If you are running XP and have not upgraded to Service Pack 2, follow the Virus Removal Instructions before installing SP2. Malware infections can cause install failures).

3.Clean out all temp, cache, etc files. Do this in safe-mode. BootSafe is a tool to make booting into safe-mode simple-get it here and don't forget to read the instructions! CrapCleaner will help make cleaning easier.

4.Download David Lipman's Multi_AV here and save to disk. It is a self-extracting file. It will create a file C:\AV-CLS, use Start Menu to start M_AV. Run Multi_AV in normal mode so you can download the definition files for each of the scanners included in M_AV. There is a PDF manual (also included). You can"