Must have been pretty serious. I think that's honorable to not blast a company all over social media, let them try to fix it first.

Reminds me of the time my wife(who was pretty pregnant at the time mind you) had to load an order of shirts in her car at one of our local suppliers. They had an 80 lb girl working the loading dock and she picked her fingernails while my wife loaded boxes. I was furious and I made sure the warehouse manager knew it.