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Shipping Worldwide

Free shipping applies to all orders over $500 USD purchase total. We charge $15 USD shipping for all orders less than $500 USD combined total. We ship ALL orders using insured express UPS except deliveries to France, Italy and Germany where we ship using registered airmail, EMS or DHL.Online tracking available for all UPS shipments. In the unlikely event that you return our items, our actual shipping and insurance costs will be deducted from your total refund. Please see our refund policy for more information.

Just Garnets is an online jewelry retail company selling high quality finished goods. Our senior partners in the business started buying and selling colored gemstones some 30 years ago and we have moved from colored gemstones to tsavorite garnet jewelry almost 12 years ago. Since moving from colored gemstones to jewelry we have perfected the fine art of creating beautiful tsavorite green garnet jewelry and started our online company in 2005. Our success has been providing unique and exciting designs which cater to a large audience of people who truly appreciate the rarest and hard to find tsavorite gemstones from across Tanzania and Kenya mines today.

Just Garnets purchases the rough stone directly from the mines in Kenya and Tanzania and process all of our own material in our cutting factory in Chantaburi, Thailand. Once our tsavorite green garnet are selected to be used in our designs they are sent to our gold and silver factory in Bangkok where our skilled jewelers hand create each and every piece we sell today.

At our main office in Bangkok, Thailand we have our own dedicated teams responsible for every aspect of the design and manufacturing process. With these professional resources available we are able to quickly accommodate our customers’ requests to design and custom make a truly unique personal piece of jewelry at a reasonable cost and timeframe.

A lot of people aren’t aware until they see our website or advertisements in the media that garnets come in the green color and not just red.

We only sell 100% natural earth mined gemstones. All of our tsavorite gemstones and other loose gemstones are purchased from ethically mined areas and the profits from the stones purchased go directly back into community projects at the source. Our diamonds are purchased from reputable sources and are mined from conflict free areas.

Shipping & policies

Estimated Shipping

All items are in stock will be shipped within 1-2 business days. We do our best to ship an item quickly (within 4 hours were possible).

Shipping Worldwide

Free shipping applies to all orders over $500 USD purchase total. We charge $15 USD shipping for all orders less than $500 USD combined total. We ship ALL orders using insured express UPS except deliveries to France, Italy and Germany where we ship using registered airmail, EMS or DHL.Online tracking available for all UPS shipments.

In the unlikely event that you return our items, our actual shipping and insurance costs will be deducted from your total refund.

All rings you see advertised for sale on our website are available at the time of purchase in standard ring size 7 US. For all other ring sizes please allow up to 7-10 days for the resizing of your ring.

All items in stock will be shipped within 1-2 business days. We do our best to ship an item quickly (within 4 hours were possible).Bracelets - Necklace

All bracelets you see advertised for sale on our website are available at the time of purchase in standard 7 inch length (17 inch necklace). For all other bracelet lengths please allow up to 14 days for us to hand make your item.

Temporarily Out of Stock / Backordered Items

Whilst we try our best to keep all of our rainbow sapphire items in stock at all times, we do sometimes run out of items. If an item selected is temporarily out of stock at the time of your order, you will be notified via email should the timeframe exceed 3 business days and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. There will be no additional shipping charges for backordered item(s) shipped.

Shipping Worldwide

Free shipping applies to all orders over $500 USD purchase total. We charge $15 USD shipping for all orders less than $500 USD combined total. We ship ALL orders using insured express UPS except deliveries to France, Italy and Germany where we ship using registered airmail, EMS or DHL.Online tracking available for all UPS shipments.

All shipments require signature upon delivery, no exceptions.

Customs Duties

Please note whilst we do our best to ship as GIFT in some cases there will be government import duties payable and this must be finalised by yourself. We DO pre pay shipping from our end but cannot pre pay or will not be liable for government import duties.

In the unlikely event that you return our items then our actual shipping and insurance costs will be deducted from your total refund. Please see our refund policy for more information

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional return information

Just Garnets is operated by BKK Gemstones Co. Ltd (referred to as "we/our/us/Just Garnets"). Just Garnets is committed to producing and selling high-quality products. If for any reason you are not completely satisfied with our product, we are happy to offer a full refund or exchange within 7 days of the delivery date. This excludes shipping and insurance charges. Customized and personalised products are subject to additional conditions and return charges.

Refund of shipping and insurance charges will be calculated based on location the item is delivered to and can be requested in writing at time of purchase. For example, if a customer in France purchases a $2,000 USD ring and they decide to return the ring for a full refund our shipping and insurance costs we spend to ship the item is approximately $42 USD (as the fee for shipping during checkout is $25 USD flat rate). Shipping fee is not based on the amount charged at the point of checkout as to simplify the checkout process we either absorb the shipping and insurance related costs for USA, Canada, UK and AU or minimize the expense for all other countries with our flat rate fee. This fee does not relate to actual costs we incur during the shipping and insurance process.

If our product is defective in any way, you may return it within 30 days of delivery for a refund, a repair, or a replacement. Please note that our offer to replace products and/or refund your money does not apply to damage caused by accident, neglect, misuse, dropping, or damage resulting from inappropriate exposure to any kind of destructive or abrasive chemical environments.Return policyReturning under 7-days EU Distance Selling Directive

If you are dissatisfied with our delivery, you may cancel your order within 7 working days following the day on which you received the product. The product must be returned complete; unworn, unused, and with the original box, packing and accessories and, with all of the original certificates. Just Garnets will issue a full refund for the price you paid for the product. The total for any return shipping, insurance, or customs fees, as well as any unpaid onward delivery charges will be deducted from your refund.

Returning under 30-days faulty product guarantee

If our product is defective, you may return it within 30 days of delivery for a refund, exchange, replacement, or repair. The total for the return and onward shipping costs will be charged to your account.Return procedures

Returning your order to Just Garnets is a simple and a straightforward process:

Log into your Just Garnets account and access the Returns Center where you will be given your RMA number. If you do not have an account please contact your customer service representative for your RMA number. Make sure your return is packed safely and securely. Please do not write jewelry, diamonds, gemstones, gold or any related words on the parcel in order to protect against possible theft during transportation. Shipping for returned products should be pre-paid and sent via UPS,Express, or USPS Priority Mail for tracking/confirmation and insurance purposes. We assume no liability for loss or damage of returned packages.

If you reside outside of the USA, please email us for an alternative address in United Kingdom, Australia or Thailand.

Refunds for personalized or custom made items

Just Garnets will refund an order for customized and personalized products subject to restocking charges which will be deducted from your refund or charged to your account in case of an exchange as a service fee:

1% of the total item sale price or minimum of USD 10.00 - will be deducted from your refund for any alteration made such as engraving, ring re-sizing (excluding specific designs which can not be resized), additional hallmarking, specific lab reports, and collectively personalized products. 15% of the total item sale price or minimum of USD 100.00 will be deducted from your refund for any customizations made such as, material variations, tailored sizing requiring the use of additional materials or manufacturing, and collectively customized products.

Important limitations

Just Garnets will only accept returned deliveries after activation of the return merchandise authorization (RMA) number through your online account or via email. Any returned products that are not accompanied by an official RMA number will be refused and sent back to you at your expense. You should not write jewelry, diamonds, gemstones, or gold, anywhere on the package, as this invites possible theft of the parcel.

Just Garnets cannot accept returns if they are delivered by hand or via an unauthorized carrier. Just Garnets experts will inspect the returned contents for any signs of wear, or damage before issuing refunds, replacements or credits. You should be aware that once the return process begins you will not be able to cancel any additional contracts you may have with Just Garnets until the return process is complete. You will be responsible for the costs of returning the product, which will be deducted from your refund unless Just Garnets delivered the wrong product to you, or if the product is damaged or defective upon arrival.

Additional policies

Additional policies

Right of cancellation, returns and substitutions

We reserve the right to cancel your order if one or more of the products you ordered was listed at an incorrect price due to a typographical error in the pricing information received by us from our suppliers or for any other reason; or a Force Majeure Event occurs. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.

We shall not be obliged to offer any additional compensation for disappointment suffered and we shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

Except for the products that are custom works or special orders, you will be entitled to cancel your order by written notice to us. You do not need to give us any reason for cancelling your order, nor will you have to pay any penalty. Products that are custom works or special orders cannot be cancelled or returned.

We comply with the the EU Distance Selling (Directive 97/7) as ratified by part of the Consumer Protection (Contracts Concluded by Means of Distance Communications) Regulations 2000. If you exercise the right to cancel or a right to return the product(s), then the procedures outlined in our Return Policy must be followed.