Features

Number Supermarket has a portfolio of complimentary telephone features ready for you. These features range from ‘one-click’ disaster recovery and IVR facilities through to real-time number management and out-of-hours messaging. It is important to remember that such facilities are package specific. Therefore, the benefits you receive change whether you select the Standard, Advanced or Professional option. However, the one thing everyone gets is dedicated customer care, 24-hours a day, 7-days a week.

Remote operation means you have complete control, from a PC or Smartphone – wherever you are based

Area Call Plan

One main 03 or 08 telephone number has the capability to service all sites

Efficient distribution of phone calls to a caller’s local branch or office

Utilising one convenient and memorable number as a easily identifiable marketing tool – nationwide

Innovative heat maps highlight where landline and mobile calls are coming from. That means you can strategically plan campaigns and allocate marketing budgets more effectively

Out-Of-Hours Messaging

Any messages will be received and sent as a WAV file to a designated email address – these can be opened and listened to via PC or Smartphone

Personalised messaging can be created to communicate your services and reinforce your branding

Out-of-hours phone calls may be greeted with a personal message, advertising opening times and office hours – keeping callers informed right around the clock

Pre-Connection Greeting

Personalised messaging can be created to communicate your services and reinforce your branding – providing a welcoming and professional first impression

Messages can be adapted to suit services, seasonal events or bespoke issues

No additional telephone hardware is required

Provides callers with the confirmation that they have contacted the correct company

Call Whisper

Boosts discretional call handling with the use of subtle messaging – heard by the answering party only and not the caller

Handy caller ID means you can ascertain which number the call has come from. This can the adapted to suit multiple campaign-specific calls – ensuring customers are managed accordingly and greeted in the correct manner

Real-time monitoring allows you to assess and track advertising response

Number Display

Available via mobile or landline for ease of use and monitoring

Enables efficient allocation of calls to the relevant department

Provides clear visibility of which campaign-specific calls are incoming – ensuring customers are managed accordingly and greeted in the correct manner

iPhone App (& Android)

Destination numbers, hunt groups and time settings can be effortlessly amended

Enables access to voicemail, recorded calls and emails – wherever you are based

Call activity summarised in near real time – enabling you to ascertain where your customers are calling from and at what time. This marketing information is invaluable when forward planning and allocating budgets

Operational information is available, informing you of the busiest time of day, missed calls and more

Fax2Email

Provides a ‘paper-free’ inbound fax solution

All inbound faxes are delivered as a PDFs to designated email addresses

PDF’s can be attached simply and quickly – no hassle

Simple electronic archiving means no more scanning or filing of paper records