Demand Management

Your employees want their requests completed now. To do that, you
need a big picture view of all requests to determine the right
investments to make. ServiceNow® Demand Management centralizes
strategic business and IT requests, streamlining the investment
decision process for new products, services, repairs, and
enhancements.

From a single dashboard, you get visibility into project health,
cost, and portfolio performance, along with the ability to centralize,
collect, and prioritize all demand. You get the ability to assess,
manage, and accurately forecast demand for products and services.

Benefits

Provide stakeholder visibility to help stakeholders track,
manage, and forecast the demand for products and services

Optimize the demand process by collecting, organizing, scoring,
and prioritizing demand based on value to the enterprise

Application Highlights

Quickly visualize demand scoring and comparisons

Quickly visualize demand scoring and comparisons

See how ideas turn into demand

See how ideas turn into demand

Feature Details

All

Automated Stakeholder Register

When a new demand request is submitted, all stakeholders impacted by
the demand are automatically populated into the demand stakeholder
list, ensuring that the right people validate the associated business
cases. Additional stakeholders can be added or removed manually.

Timeline Visualizations

Timeline visualizations provide a high‑level view of strategic and
operational activities over time. The demand backlog is an interactive
visualization that shows all current demand. The backlog provides
different views and the ability to filter requests by portfolio, or
view them as a list.

Configurable Bubble Charts

Bubble charts are useful for comparing demand requests based on
common metrics such as risk rating, return on investment, and cost.
They are dynamically updated as requests are created and
assessed.

Records are plotted on the chart so viewers
can quickly compare scorecards for each request. The charts are
configurable, with advanced filtering to analyze the data.

Connection to the Service Catalog

The ServiceNow Service Catalog provides the front door to IT,
enabling the business to submit ideas via a centralized location. This
also allows IT and requesters to track the status and progress of all
demand requests across the enterprise.

Customizable Demand Process

Build custom metrics and process flows for demand based on individual
departmental needs. A request that falls into a specific category can
automatically launch an approval process, based on specific
requirements from the business or department.

Alerts and notifications throughout the process can inform IT and
key stakeholders at each stage.