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The hotel was very calm and comfortable. The garden was great to walk around. They had historical statue of Buddha and sculpture. The restaurants inside hotel were Japanese style and Western style. Japanese food in the restaurant was rather salty. The hotel was located inside...More

Dear Yeong Wook S Sama,
Thank you for staying with us and for giving your review on this site. It seems you really enjoyed the calmness and comfort for which we are famous. The garden is indeed great and many of our guests enjoy a...More

The hotel is being positioned as a 5*, and no doubt that some decades ago it were so, but now I would doubt that it would correspond to modern luxury traveller's needs. The location overall is not very convinient. The hotel is approximately 5-7 minutes...More

Dear Mariaquerida Sama,
Thank you for visiting us and for giving your comments here on this site. Feedback from guests is extremely important and helps us to improve our service and facilities. I regret reading however that you were not completely satisfied with our hotel....More

Massively luxurious hotel with beautifully manicured gardens and marble interior. I hope that gives you an idea of the height of class of the hotel!
We arrived via taxi from the Mejiro station, just a 5 minute drive, probably the best option with our large...More

Dear JumpJump Sama,
Thank you for staying with us and another big thank you for taking the time to write such a detailed and informative review on this site. I really appreciate your comments and was happy to read that you fully enjoyed our service,...More

Located in a beautiful and peaceful residential area away from shopping district and tourists. The scenic garden attached to the hotel is an attraction itself. Plus, there are nice restaurants hidden in the garden that are worth trying. At night, walk to the red bridge...More

Dear Yue D Sama,
Thank you for visiting our "Beautiful Retreat in Tokyo" and for taking the time to give your review here on this site. We are indeed located in a green and quiet, residential area, with easy access to major tourist spots and...More

I have been to this hotel since 2002 when it was managed by Four Seasons. The service of reception has deteriorated a lot. The young receptionist did not check our passports and kept saying that the booking was for one room instead of two rooms....More

Dear Alison Y Sama,
Thank you for long patronage and for giving us your feedback. I checked what happened when you arrived at the front desk. My sincere apologies for the unprofessional service. This should not have happened. The front staff took this matter very...More

Ikebukuro is an area of massive development. Severalthousand tenants occupy two giant department storesand shopping malls, where all sorts of shopping andgourmet foods can be enjoyed. The 60-story building atthe east entrance of the station, Sunshine City, is alandmark within Ikebukuro and features an aquarium,planetarium, theme park as well as an observationplatform. The popular name for the western side of

...More

this area is "Otome Road" (Maiden Road) and there aremany shops selling products related to anime with afemale theme. It has rapidly become the worldwideheadquarters for ‘otaku’ or geek culture.

Dear Ms. Anna D,
Thank you for your question and my apologies for the late reply.
Unfortunately, our hot spring bath is only for hotel guests and for visitors who do book a treatment at the spa. The spa facilities are not... More

Dear Ms. Anna D,
Thank you for your question and my apologies for the late reply.
Unfortunately, our hot spring bath is only for hotel guests and for visitors who do book a treatment at the spa. The spa facilities are not open to the public. We will be happy to receive you in the Spa if you book a treatment. Our garden can be enjoyed by hotel guests, spa or restaurant guest or just visitors. I hope we can welcome you one day!

Hi. I recommend taking a bullet train from Kyoto to Tokyo central station. From there you could take a taxi or a metro. If you take the metro, you will need to walk for another 15 minutes to the hotel. I recommend a... More

Hi. I recommend taking a bullet train from Kyoto to Tokyo central station. From there you could take a taxi or a metro. If you take the metro, you will need to walk for another 15 minutes to the hotel. I recommend a taxi at least for the first time.
Jyst behind the hotel is a water stream which is famous during spring to enjoy cheery blossom. October is also fun to watch the autumn. I am not familiar with the September.
Concierge service is great at the hotel. They would be able to plan your days for you.
I wish you a pleasant holiday