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Cut the Baloney Sandwich! 10 Dos and Don'ts For Working With Clients.

As a UX Pro, I've dealt with clients for 15 years doing user research and product design. Some clients are a dream while others can be sheer nightmares. We all develop strategies to cope and to CYA (Cover Your Apples). In 2014, I became an entrepreneur and "The Client." I discovered a whole new world of Baloney Sandwiches that vendors were trying to feed me. Talking to other Product Owners and CEO's, I discovered some trends when working with designers, consulting firms, agencies, and dev houses. I realized that my consulting practice was guilty of some of these no-no's too. This talk will go over Dos and Don'ts for working with clients. We'll cover things like visibility, process, milestones, work products, and more.

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Bio:

Jacqueline Stetson Pastore is the Founder and CEO of UX Gofer. UX Gofer is a new web and mobile app that makes User Experience research easier and faster. Jacqueline created this project based on 16 years of experience in the UX field specializing in ethnography, product design, usability testing, and user experience strategy. Jacqueline has worked with Microsoft, Staples, the Federal Reserve Bank, Fidelity Investments, JP Morgan Chase, H&R Block, Novartis Pharmaceuticals, Watsco, Adidas, Zumba Fitness and many others both big and small. UX Gofer is built by UX people for UX people.