Reviews

HAPPINESS IS OUR CUSTOMER SERVICE PHILOSOPHY

At the Diamond & Jewelry Gallery, we love what we do - and we want you to love it, too! Ever time, whether it's a custom piece, or one chosen from any of our premium collections, we deliver what you - the customer - want!

Your happiness and 100% customer satisfaction are our goal.

And, it's working. Most of our customers come back again and again. Referrals from happy customers are our number one form of business. Our clients hail from points near and far: as close as Beverly Hills and San Francisco, or as far as England.

We take the time to learn what you like - and because we stand by our work, servicing your purchase for repairs, cleaning or re - settings at no extra cost - our customers become friends.

You won't find that kind of no - charge service anywhere else! And that's our " Best In the Industry "
Guarantee!

VIDEO REVIEWS:

JUST SOME OF OUR YELP REVIEWS:

I visited over 25 jewelry stores in search of an engagement ring for my sweetie and ended up making my purchase here. I had three criterion for my journey. 1. Quality stones graded by the GIA and not some other agency. 2. A value for my $ (not trying to completely rip me off) 3. Customer service that wasn't going to nickel and dime me for extra work / services

I interacted with John primarily. He wasn't pushy, and showed me stones relevant to my overall budget. After some more shopping around, comparing prices both locally and using BlueNile, I decided to pull the trigger on a stone I liked the most. He helped me choose a setting which was also a good value based on my experience shopping around.

Overall turn around time was close to 2 weeks, and the ring was prettier than I could have ever imagined. My fiancé (she said yes!) receives unsolicited compliments on her ring from strangers, and that makes me feel like a million bucks. To the negative reviewers, if you're a super cheap-o, you should stick to the jeweler at the mall. They'll have what you're looking for. On the flip, If you're serious about making a quality investment for yourself or a loved one, go talk to John.

- Christopher R., Burbank, CA

This was my first time actually going to a diamond/jewelry store ever. I came here after my biz partner referred me - he had bought his engagement ring here some years ago.

I was looking for something affordable yet unique for my mom's birthday. The store was super clean, organized and John was really supportive and helpful. I liked that they've been around for many years and I fully trust buying my jewelry here in the future...whoever that lucky girl will be! :)

- Kayvan M., Tarzana, CA

If I could select ten stars I would give them to John and the wonderful crew of this fine establishment. I came in a few months ago and met with John as I began my journey for the perfect ring. The feel good feeling I got when I first met John made me want to come back and establish a "LIFETIME" friendship as well as professional relationship. John and his crew are glowing with excitement and want to help you make the right decision. There was never a second I felt pressured into doing something I wasn't ready for. Actually there was one time John actually suggested a smaller stone then I wanted for the setting I was looking for. That's a first.

Down sell instead of up sell. That showed me he truly wanted to help create the perfect ring, and not just make money off of me. The quality of the stones that went into my ring are exactly where they need to be. The cost fell right into my budget. The quality of the craftsmanship of the ring and setting are perfect. All I can say is John really knows his business and treated me like a friend, and not like a random customer off the street. The constant contact in regards to progress on the ring, the presentation of the ring and the final payment all came together exactly as discussed. I said take your time no rush. 10 days later John told me the ring was made. 5 days later the stones were set. 2 days later the ring was in my hand.

I was thinking it would take longer but John had it to me in less than 3 weeks. Again that was my choice to take the time to make it. I was offered to have it done sooner so the time to make the ring was not an issue at all. Professional, honest, friendly, and most of all take pride in their work. I will be back and I do suggest anyone to come and check them out. Tell John, Martin the owl guy, sent you.

- Martin B. Lake Arrowhead, CA

My fiance and I bought our wedding bands at Diamond and Jewelry Gallery this week - they are beautiful and exactly what we were looking for (great selection, too). This review, however, is written primarily for the benefit of the LGBT community - I want to say that Sibelle didn't flinch (believe me, we had very bad experiences with several jewelers who did....yes, even in Los Angeles);

Sibelle and her staff were so completely warm and treated us as any other couple, which is all we were looking for in an establishment where we intended to make a major purchase (and take a major step) in our lives together. Thank you, Sibelle. You guys are great!

- K J. Studio City, CA Lake Arrowhead, CA

I stopped in here to try and find a nice necklace for my little sisters birthday and John has such a wide selection I ended it with more than one. Nice staff and even better prices. Thanks!

- Dreadsington P. Los Angeles, CA

I feel this business is really unfairly rated looking at all the one and two stars...These guys are great, the customer service is impeccable and the quality is amazing! They are truly kind men that want to give you exactly what you want. Even if it's just a watch battery, they always treat me with respect and never try to push anything on me. You should really go in and see for yourself. John is an angel :)

- Chris S., Toluca Lake, CA

I absolutely loved my experience. I purchased a ring for my girlfriend and I couldn't be more satisfied. John and his wife were extremely courteous, professional and really made me feel comfortable making such a big purchase. Did my research before I went to the store to make sure I wouldn't be ripped off. I was very pleased I will definitely recommend them to anybody.

- Sebastian M., Studio City, CA

I can't believe how warm and friendly the staff are. I brought in a pair of earring to sell that were my grandmothers. At my first visit I was a little sentimental and couldn't let them go. John did not pressure me to sell.

When I came in again e greeted me with a warm smile and gave me a great deal. Such a nice place to do business.