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Overview of Mind services

Mind offers a range of specialised psychosocial support services to help you gain better mental health and improve the quality of your life.

We are a registered NDIS provider so if you have an NDIS package, ask about our NDIS funded services and how we can help you get the best out of your plan.

Mind provides practical and motivational support that helps you develop the skills you need to move on, thrive and reclaim your life. From our years of experience, we know every person's journey to a life of meaning and purpose is a very personal one - so we help you in ways that best suit you. We care about you and the important people in your life, so will gladly involve them in planning and decisions about your care, according to your wishes.

Our online services finder will help you find what services are available near where you live - but we encourage you to call our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND) or email mindconnect@mindaustralia.org.au to find out how we might best support you. All contacts are confidential.

Interpreters are available if English is not your first language.

We can provide support through video or telephone link for some service types.

Information and advice

Information and advice

We know having the right information is essential when you are dealing with the impact of mental ill-health. People have many questions: What services are available? Who provides them in my area? How can I get the best out of my NDIS plan? What can I do to help someone I care about? Are there any services for my family, friends and carers?

This website has information about Mind services and about recovery. If you can’t find what you are looking for, then contact our customer service centre Mind Connect on 1300 286 463 (1300 AT MIND) and we will point you in the right direction.

Carers can get support and information to help them in their caring role by calling the Carer Helpline on 1300 554 660.

Lived experience online discussion forum

Moderated by mental health practitioners and consumers working in peer support roles, this online forum is a useful resource to build your support network and access information relevant to your mental health recovery.

The forum provides a means for you to stay connected and learn from the experience of others.

Carers online discussion forum

Moderated by mental health practitioners and carers working in peer support roles, this online forum is a useful resource for carers of people living with mental illness to build their support network and access information relevant to their own wellbeing and their loved one's mental health recovery.

The forum provides a means for you to stay connected and learn from the experience of others.

Support coordination

Support coordination

Mind can help you coordinate support if you need support services from multiple providers.

A support coordinator will help you identify the most suitable providers, manage service agreements and promote communication between services involved in your care.

Mind is a registered NDIS provider for support coordination, but we also offer this service through various support packages such as those funded through Partners in Recovery (PiR) or Multiple and Complex Needs Initiative (MACNI) programs.

Counsellors use a tailored approach that incorporates a variety of interventions, including brief therapies, motivational techniques and other specialised skills. We can offer counselling support to individuals, couples and family groups. The centres can also provide outreach support to people who require specialised assessment and support for complex behaviours, including occupational and psychological therapy.

Some clients may be able to receive subsidised sessions through the federally funded Psychological Strategies program (previously known as Access to Allied Psychological Services (ATAPS), or the Better Access program. Some services are fundable through an NDIS plan.

Mind Recovery College™ offers peer-led short courses. This is an award-winning model, where people with real life experience of recovery share what works. At Mind Recovery College™ you are a student or a teacher of recovery, not a patient or a client. Our Mind Centres for Mental Health and Wellbeing host Mind Recovery College™ courses.

Call Mind Connect on 1300 286 463 (1300 AT MIND) for more information on any of our centre-based counselling, coaching and learning services. Please note that we can provide many of these services by video or telephone link, if preferred.

In home and community support

In home and community support

Your Mind worker comes to you to help you build skills and confidence in daily life activities. They'll also help you with some of the bigger things, like making friends and exploring new interests and experiences. With home and community support, you can focus on your personal recovery and growth.

Examples of the kinds of things you can ask for help with include:

managing daily household tasks and taking care of yourself

meal planning, shopping and cooking

budgeting and managing day-to-day tasks

managing and supporting you with appointments and activities (doctors, social workers, Centrelink, etc.).

supporting you on social outings and recreation activities

learning to use public transport and building confidence to get out on your own

social support and encouragement

In home and community support can be offered as an NDIS-funded service, but we also provide this service through various funding programs such as Individualised Client Support Packages (ICSP), Personal Helpers and Mentors (PHaMs) and other programs where the NDIS is not yet available. We can also offer in home and community support through a fee-for-service arrangement.

Residential services (including supported independent living)

Residential services (including supported independent living)

Mind offers residential-based support services in a safe, home-like environment.

Adults can access Mind supported independent living services delivered in shared housing to people with relevant NDIS funding packages. Tenancy arrangements are managed by Housing Choices.

Young people are supported through residential rehabilitation models with access through the relevant state government's public mental health system.

Residents are supported with a range of individual and group activities that promote social connection and skills for independent living.

Sub-acute residential recovery care

Sub-acute residential recovery care

Delivered in partnership with hospitals, Mind offers recovery support in short-stay (up to 28 days) sub-acute residential units as an alternative to hospital (step up) or to help transition from hospital back into the community (step down). These are often also known as Prevention and Recovery Care (PARC) services.

Also available are residential programs (up to two years) offering intensive treatment and recovery support to enable a person to move back into the community.

Family and carer support services

Family and carer support services

At Mind, we recognise that caring for someone with mental health issues can be stressful, and that sometimes you need support yourself. We offer a range of supports, including counselling and peer support, respite, recreation days, carer education, an online forum and support groups.

If you call our Carer Helpline on 1300 554 660, we can help you identify what works best for you. (Please note that not all options are available across all Mind service sites.)

Mind Australia Limited acknowledges that Aboriginal and Torres Strait Islander people are the traditional owners and custodians of the land on which we work. We recognise and respect their cultural heritage, beliefs and relationship with the land; and in our work try to contribute to improvement of the wellbeing of all Australians.

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