All orders are processed within 2 to 3 working days. Orders are not shipped or delivered on Sundays or holidays. If I anticipate any delay in the shipment of your order I will contact you via email.

Please Note: Bespoke, made to order items delivery times are stated on the description. These can be anything from one to three even four weeks. Although every effort is made to dispatch bespoke items earlier than those stated within their description. Please also note that delivery times are quote per item. For example if you order 2 medium sized poufs, delivery time is stated as being 1 to 2 weeks. This delivery time will be doubled, tripled etc if ordering multiple poufs.

Shipping rates

The shipping rate for your order will be displayed on checkout. The options offered are for courier delivery either 3 to 5 day delivery time or Express delivery, which is next day. If you wish a Saturday delivery please contact me for a quote. If FREE P&P is being offered on selected items this is applied to that item only at checkout. The FREE P&P cannot be extended to other items in your basket. FREE P&P delivery is for 3 to 5 day option.

Although every endeavour will be made to ensure you receive your order in a timely manner, occasionally delivery delays can sometimes occur. These delays could be outside of my control. For Hermes and iPost trackable numbers are supplied. These will be emailed to you on dispatch of your order.For very high value orders extra insurance could be bought from the delivery company, the extra expense of which will be borne by CraftSisters.

International Shipping PolicyPlease note that not all items are suitable for shipping overseas.Please contact me for confirmation that shipment can be made and also for a shipping quote before placing your order.

Duty payments and customsProducts delivered outside the UK may be subject to import duties, taxes or other charges. The customer is responsible for all customs formalities and will be required to pay any additional charges, including import duty, taxes, and any other charges. You are advised to check the implications of any import charges with your local authority before ordering. Because these possible charges can vary from country to country I am unable to advise on this.

Countries currently served are:-United States of AmericaAustraliaCanada

If you are outside the UK but not in one of the above listed countries please contact me with your requirements and I will see if it is possible to deliver to you.