Customer Success Specialist

ThriveHive is a dynamic and fast-paced work environment in an industry that is constantly evolving. Client experience and collaboration is our mantra and you are the face and voice of our company. Join our growing Customer Success Team where you are the trusted advisor in all facets of client communication. You will manage and own the fulfillment of all products pertaining to a client’s digital marketing contract. You are the lead point of contact that keeps our internal teams and clients connected, delivering exceptional client experience to everyone.

Responsibilities:

Communicate effectively as the primary point of contact between clients, sales representatives and internal specialty product teams

Own the build of our general product offerings from the initial client call through launch

Ensure timely and successful delivery of all general, design and campaign products

Act as an individual contributor within a team setting

Position Requirements – Knowledge, Skills, Abilities:

2+ years of experience in digital marketing, digital advertising, design or a similar role

Highly organized and detailed oriented

Excellent written and verbal communication skills

Experience in customer service or account management

Proven ability to multi-task and self-motivate

Education & Experience:

BA/BS degree or equivalent

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require:

Sitting in sedentary position for extended periods of time

Walking, primarily on a level surface for varied periods throughout the day