IntroductionThe following report will be researching into a small garage named Powell’s, located in Illogan, Cornwall. Powell’s garage is a family business that was established in 1953. This organisation offers a range of services and products, including MOT’s, tyre replacement and full car servicing. Primary research will be used in order to gain data in order to examine specific factors in Powell’s garage. Slack et al.’s five performance objectives will display which ways the organisation is thriving and in which ways they are failing. Looking at the design capacity, effective capacity and actual outputs will give an overview of how well they are using their resources within the organisation. Finally, by calculating the organisation’s capability index, a specific operation can be explored in order to highlight the reliability of the service and whether there is any potential room for improvement. Five Performance Objectives

Slack et al (2004) states that there are five performance objectives that can evaluate performance of an operation. The first of these being cost, this is the ability to produce at a low cost. By pricing goods and services appropriately to the market, customers will always be attracted and it will allow for a good return to the company. Powell’s have a few competitor garages surrounding them, therefore pricing is a very important aspect of the organisation as they must keep it low enough to rival other garages, but high enough to ensure profit from their services. Quality is another performance objective and this is the ability to produce in accordance with the specifications without error. This will ensure full customer satisfaction and a high-quality reputation. It is essential that Powell’s provide a premium service as not only does it guarantee safety for their customers, but it gives them an advantage over competitors. Dependability is the ability to produce goods and services in accordance to the promises made to the customer. This could include a time deadline that the service needs to be completed by, therefore Powell’s must ensure that they fulfil any tasks given by customers’ and remain reliable or a bad reputation could circulate, resulting in less business. The ability to do things quickly in response to the customer’s demands is known as speed. This should also reduce time between orders from the customer and when they receive it again. Being a busy garage means that Powell’s must complete services as quickly as possible in order to keep up with the level of demand they receive. If this is not met, customers’ could use another organisation that can offer a quick service. Finally, the last performance objective from Slack et al. is flexibility. This is the ability to change the operation in a variety of ways. This therefore means that Powell’s must offer a wide variety of goods and services in order to fit with any customer needs and keep the amount of business high. These five performance objectives can also be linked, and these links mean that an organisation can excel in certain operations and compete with other organisations. For example, quality reduces cost and increases dependability. High quality therefore means fewer mistakes made in the operation, this leads to a reduced amount of time needed to correct any errors, and less time spent on the operation means reduced cost. This results in the customer being satisfied with the service. It will also more than likely mean they will feel confident using the organisation and will return for future business. From using primary research to study Powell’s garage, it is noticeable that quality is the most vital objective to ensure its success in their marketplace. Through questionnaires, shown as Appendix 1, and interviews with customers and within the organisation; it is quality that is the most prominent feature of Powell’s garage. This organisation deals with motor...

YOU MAY ALSO FIND THESE DOCUMENTS HELPFUL

...﻿Word Count: 2.386
In our modern market economy, given the dynamic nature of the environment, where competition reaches outstanding levels and variables such as consumer demand are increasingly more difficult to analyze and predict, it all comes to the abilities of managers to keep their companies successful. CEO’s, marketing and operations managers, they all play a vital role in the profitability of their companies, no matter if they are small regional companies or large multinational corporations.
Since the start of the economic crisis in 2008, all national economies face difficulties, both in the goods and the financial markets. This is also the case of Romania, which started as one of the most promising emerging economies in the Eastern European area. Now the country is struggling to meet budget deficit targets and pay back IMF loans.
Even in these rough conditions, S.C. Marinaden S.R.L. (Limited Liability - the equivalent of the British Ltd.) remains one of the largest furniture manufacturers and retailers in the country’s Northern region. Ever since this company was started 50 years ago, it succeeded in being one of the top players in the field. The company has two manufactory facilities located at the outskirts of Iasi and Suceava (two of the largest cities in the region), which work around the clock to make sure all demand is met. As points of sale, the company uses more than 10 rented spaces in major cities at the moment, each of them being located...

...edge to competitors in the market every operation department in any organisation need to develop innovative products, services, process, designs and manufacturing processes in order to respond to customer requirement and improve services delivery of an organisation. African organisation need to integrate operation strategy with innovation management in order to effectively compete with world-class organisation and improve their operational efficiencies. .
Innovation is important because it’s the key aspect of competitive advantage, by making a company to be ahead competitors before the competitors innovate and take over the market share. Innovation also allows businesses to enlarge their customer base by introducing new products and services and improved processes in the market.
Michael Porter defined innovation:
“Innovation include both improvements in technology and better methods or ways of doing things. It can be manifested in product changes, process changes, new approaches to marketing new forms of distribution, and new concepts of scope”.
2. Innovation Drivers
Downey (2007) argue that Innovation is driven by four main factors in the market namely; Changing customers and needs, intensified competition, changing business environment and technological advances.
Technological advances: Changes in new technology can influence the need for innovation and new markets. New technology can also create new process in...

...﻿OPERATIONMANAGEMENT
Question 1
Briefly explain the activities in OperationManagement.
Operationsmanagement refers to the activities, decisions and responsibilities of managing the resources which are dedicated to the production and delivery of products and services.The part of an organisation that is responsible for this activity is called the operations function and every organisation has one as delivery of a product and/or service is the reason for existence.
Operations managers are the people who are responsible for overseeing and managing the resources that make up the operations function. The operations function is also responsible for fulfilling customer requests through the production and delivery of products and services.
Although the operations function is central to any organisation, it is only one of the three main core functions, the others being marketing and finance. The marketing function is responsible for communicating the organisation's products and services to its markets and researching customer wants and needs.The finance function is responsible for providing information to assist in economic decision making and the overall management of financial resources.
Question 2
Compare and contrast between Traditional Management & Total Quality Management....

...Cultural and Disease Paper
Autistic
Autism known as Autistic disorder is a neurological disorder that may occur during the first three years of life. The children with this disorder appears distance; living in their own world. The child does not show interest in interaction with other and lack of awareness to surroundings. Autistic children have problem communicating with others, poor eye contact, and shows limited attachment to others including parents. According to Choc Health (2012), "Approximately 3 to 6 out of every 1,000 children born are diagnosed with autism. Autism is more prevalent in boys than girls, with four times as many boys affected than girls.” There is no infinitive way of understanding why 3 to 6 children develop this disorder or why boys are more susceptible than girl. What is known about the disorder it may be biologically and it is a neurological developmental disability with some genetic basis. Some Neurologist has theories on connection with Autism like: genetics, heredity, or medical problems. Other specialists are researching whether problem during pregnancy and environmental factors play a part in the susceptibility of autism. The point still remains that children have reach an all-time high in developing autism. The causes are numerous, treatment and diagnosis is limited.
Autistic Disorder has so many contributing factors cause such as: environmental, poor nutrition, Immune deficiency, and other contributing factors. Having this disorder...

...﻿Introduction
What Is the Definition of Quality Management? Basically Quality management is a process of making sure that the product or service meets a certain quality, specification or standards. In the approach towards Quality Management there are many things that need to be considered. Consideration such as management activities and functions. The same consideration is involved in determination of quality policy and its implementation through means such as quality planning, quality assurance and quality control. One of the most effective ways to measure and enhance quality control is to implement a process known as Total Quality Management.
Total Quality Management (TQM) is a management approach in an organization which has various guidelines and techniques to meet the customer requirements. TQM is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, structures, and systems.
Contents :
Step 1 – Customer focus
Understanding the changing current and future needs of the customers and satisfying them in a cost effective manner. Organizations depend on their customers and therefore meeting the customer requirements and strive to exceed customer...

...﻿
4.709 OperationsManagement
Individual Assignment
Lecturer: Mr. Ray Ninow
Bhawana Vohra – ID No. 20140195
Total words: 1869
1. Custom Fabricators Company
(a) The balance of Customer Service and Resource utilization
Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.
Customer Service is defined by three things:
Specification
Timing
Cost
Specification:
Custom Fabricators made control panels for elevators. The product specifications were decided in advance as per the elevators. Over the period of time Custom fabricators had mastered the making of these panels with the help of new technologies.
Timing:
Timely delivery was of high importance as the shipment schedule of elevators was shared in advance with the company. The product was always delivered on time because of the efficiency of the process of making panels.
Cost:
The quality of panels was good enough to charge the suitable price. Over the period of time the company has been able to charge a good price from its customers because they were able to satisfy them.
Resource Utilization by strategically eliminating operational inefficiencies. Resource utilization is the use of a resource in such a way that increases through output. The aim is to use these assets...

...﻿Definitions of OperationsmanagementOperationsmanagement refers to the administration of business practices to create the highest level of efficiency possible within an organization. Operationsmanagement is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.
Operationsmanagement is an area of management concerned with overseeing, designing, and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements.
According to the United States Department of Education, operationsmanagement is the field concerned with managing and directing the physical and/or technical functions of a firm or organization, particularly those relating to development, production, and manufacturing.
OperationManagement Decisions
PRODUCT & SERVICE DESIGN
Customer Satisfaction begins with product and service design. Moreover, decisions are made in this area impact operations and the organization’s overall success. Process selection and capacity...