From onboarding, process implementation and reinforcement, to interpretation of metrics, identifying areas of opportunity, coaching the BDM and BDR’s, and ongoing evaluation, the Account Manager is a dealership’s personal coach each step of the way.

BDC Central is an automated coaching system that continues to develop important phone & Internet skills

CALL TRACKING & MONITORING

BDC Central automatically tracks, records and analyzes every inbound call, so you can:

Identify top performing lead sources so you can generate more of them

Monitor how well your staff is handling those expensive lead opportunities