High Quality Service

Quality Recording Solutions is committed to providing the world’s finest products backed by our guarantee of your complete satisfaction. Our dedication to your satisfaction also extends beyond performance. We want you to be a permanent customer. We won’t be satisfied until you are satisfied!

Our field engineers will respond to your needs with a fast and courteous installation and service. The service department has a full supply of parts and accessories to assure you that your system will be maintained efficiently and correctly. Loaners are available in the event of a lightning strike in order to maintain your recording demands. Annual contracts are offered on all systems we sell and include preventative maintenance on a regular basis.

QRS will install new wiring or repair existing installations and work with you to have a professional completed system. If questions or consulting is needed we are there to assist with our trained staff which has over 30 years of experience in recording systems. QRS cares about it's customers.

QRS offers three types of service agreements

Telephone/Remote

The Telephone/Remote service agreement covers remote support and access to our help desk Monday - Friday 8:00am to 6:00pm EST. A service charge will be incurred if on-site service is needed. The end user will also be responsible for the cost of parts. (24/7 Remote Support Contract is also available)

Standard

The standard service agreement covers the user Monday through Friday between 8:00am and 6:00pm EST. All parts and labor are covered between the specified time frame. A service charge will be incurred if service is needed outside of the specified time frame. Our service help desk will be available to the end user during the specified time frame.

Premium

The premium service agreement covers the user 24 hours a day 7 days a week. All parts and labor are covered. Our service help desk will be available to the end user 24 hours a day 7 days a week.

SERVICE FOR LEGACY PRODUCTS

Our service center supports the following discontinued / legacy products:

The QRS Difference

Products: QRS provides a variety of solutions ranging from single channel to thousands of channels with hardware and software suppliers. QRS represents the cutting edge leaders in Analog, Digital, VOIP, Network Solutions, and Quality Monitoring companies. We can assure you the finest products available in the market today.

Price: QRS provides the latest technology at the most affordable prices in the industry. We offer new and factory reconditioned units and solutions that meet every budget. We also offer very flexible leasing plans for every need.

Service: QRS offers many plans to maintain your solution. We offer 24 X 7, 8 to 5, as well as time and material plans to meet your individual needs. Our service agreements are also the best value in the industry, we guarantee it!

Staff: We at QRS pride ourselves as experts in our field. Our only business is voice and data recording so we will gladly share our expertise with you to determine the exact solution that best fits your needs. We are available at all times to ensure your purchasing experience is a pleasant one and one that you will be totally satisfied for years to come.