ecost.com Support Ticket - El Segundo, California

Microsoft - Xbox360

I bought my son an Xbox 360 for Christmas. I received it in a timely manner and I let my son try it out early and low and behold a red light came on. I called microsoft to find out what the error code was and they said it had to be fixed through Microsoft (which would cost me more money) or I should send it back to the company that I bought it from. I called Ecost and they said no problem wait for a return authorization label which would come within 72 hours and return the Xbox for a full refund. I then had to call numerous times to get the label but I finally got it. I shipped the package back and called when they received it to see when I would receive my refund as now our Christmas is ruined and I need the money to go buy my son a working Xbox. Ecost then goes and ships the original defective Xbox back saying it was missing the label. If it was missing the label how could they put another label on it and ship it back to me? My label was still on the box with another one placed on top of mine. We refuse the package and back it goes. In the meantime I keep calling Ecost and get absolutely no where with their customer service. I find Linda Potters number online (supposedly she is the only one there who can help people, her cell number is 310-218-6741, office number is 800-555-3613 ext 4127). She has been giving us the run around also. She said the package was lost but we gave her the tracking number and guess what it isn't lost. I returned a defective product and want my money back so that I can purchase a working Xbox for my son, I would like to try and make his New Year happier since Christmas was ruined. DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND SELL YOU DEFECTIVE PRODUCTS AND NEVER REFUND YOUR MONEY.