VPLS is experiencing tremendous growth and we're always looking for knowledgeable employees. We are a hosting provider looking for system administrators, network engineers and NOC & Data Center Technicians who are skilled in networking, server administration and help desk support. We offer three shifts, 24-hours a day, at our Los Angeles, Sacramento and Orange locations.

Benefits:Benefits include full medical and dental for full time employees, 401K with matching, reimbursement for certification tests and all the soda, energy drinks, coffee, candy and Hot Pockets your heart desires.

Help Desk Technician

Orange, CA

Full Time

Support

Mid Level

Our support staff provides technical support for issues via our help desk ticketing system, and assists all customers through telephone, live chat or email methods of communication. They install, configure and maintain Windows & Linux based servers and services, as well as learn more about Cisco, Foundry, Brocade and Juniper networking equipment.

About the Job:

Interact with customers through online ticketing system or phone

Troubleshoot server hardware and software component failures

Troubleshoot various Desktop and Server operating systems like Linux and Windows

Work on virtual environment such as VMware and Hyper-V

Requirements:

3-5 years of IT experience

Must have basic to intermediate knowledge in the following:

Windows 2003.2008, 2012 Server

Windows XP/7/8/10

Red Hat / CentOS Linux a plus

Other Linux systems like Debian and Ubuntu

Must have a solid understanding of these protocols:

HTTP, HTTPS

DNS

SMTP, POP3, IMAP

SSH

RDP

Network Connectivity

Must have solid understanding of common workplace applications such as:

Microsoft Office Suite

Adobe Acrobat

Virus scanning tools such as Symantec, McAfee, BitDefender

Ability to work in a team and take directions from supervisors

Outstanding customer service skills

Excellent verbal and written skills

Excellent attention to detail in a complex and ever-changing environment

Understanding of basic network concepts

Understanding of computer hardware including installation, troubleshooting and maintenance