Departments

The City of Thunder Bay’s Departments and Divisions operate under the leadership of the City Manager. The City Manager reports to City Council and implements the priorities and strategic initiatives approved by Council. A General Manager leads each Department.

About City Departments

The City Manager handles the administration of the City's eight Departments. They develop corporate policy and provide advice to City Council about City organization and operating procedure. The City Manager also acts as department head for their divisions.

Corporate Strategic Services

Corporate Strategic Services develops and applies communication strategies and plans. They ensure consistency with the corporate vision, corporate identity and the role of municipal government. A key area of responsibility is the development and communication of the Corporate Strategic Plan.

Corporate Strategic Services includes the areas of Corporate Communications, as well as the strategic initiatives of the Corporation that include the Crime Prevention Council, Thunder Bay Drug Strategy and Indigenous Relations & Inclusion.

Office of the City Clerk

The Office of the City Clerk ensures that we meet the administrative and legislative requirements necessary for a City Council and a Municipal Corporation to function. The Office of the City Clerk also encompasses Records Management/Archives.

City Solicitor & Corporate Counsel

The City Solicitor & Corporate Counsel Office, which includes the City Solicitor and the Legal Services Division, provide legal representation for the City, City Council, staff and related boards and agencies. They help with matters relating to the City's business and operations. The Legal Services Division handles corporate risk management for the City.

Community Services enriches our community's quality of life by providing a balance of social, cultural, recreation and sports services, facilities, and transit services. They provide their services in a cost effective, fair and accessible manner.

Recreation, Culture & Child Care

The Recreation & Culture division provides engaging services and opportunities that everyone can access. They focus on creating benefits that are far reaching and long term for both individuals and the community. They ensure positive opportunities and participation, and work to enhance the quality of life and access to opportunities for people with disabilities.

Asset Management

The Asset Management division safeguards municipal assets through fiscal responsibility, due diligence and risk management. They manage energy with a focus on efficiency. They promote and support a culture of constant improvement and lead in new and emerging technology.

Transit Services

Transit Services provides safe, reliable, economical, and eco-friendly transit across our City. Operating with a fleet of 48 buses on 17 routes, they're one of the best ways to get around in Thunder Bay.

Central Support Services

Central Support Services division provides financial, administrative, and customer support services to the Community Services Department's divisions effectively and efficiently.

Development & Emergency Services

Development & Emergency Services focuses on health, safety and development initiatives that attract investors to the community. They also run regulatory functions that maintain quality of life and make our community attractive to residents, visitors and investors. While each division is specialized, they coordinate and organize teams to handle emergencies, public safety and development projects.

Thunder Bay Fire Rescue

Thunder Bay Fire Rescue provides the City and region with highly trained services that can handle a range of emergencies and hazardous situations.

Superior North Emergency Medical Services

Superior North Emergency Medical Services and their paramedics provide emergency medical service across every community and unorganized area in the District of Thunder Bay.

Building Services

The Building Services division provides construction-related information and guidance. They enforce the Ontario Building Code and review construction plans prior to issuing building permits and inspecting construction projects. They also enact charges when compliance is not followed.

Licensing & Enforcement

Licensing and Enforcement follows the direction of City Council and their established by-laws and policies. They handle proper licensing and enforcement of Thunder Bay's by-laws.

Planning Services

The Planning Services division provides planning-related information and guidance. They are responsible for land-use planning, which includes updating and amending the Official Plan and Zoning By-law. They also process subdivision and condominium applications and handle different development and planning agreements.

Realty Services

The Realty Services division manages the City's property holdings. They acquire and develop property, handle sales and leases, and run public street and lane transactions.

Acquisition of materials, supplies, and services for all City departments

Innovative municipal information technology services

Bill and collect Municipal taxes, water, and sewer

Administration of Provincial Land Tax, and Provincial Offences Courts

Performance measurement, benchmarking, and internal audits

Management of Pioneer Ridge and Jasper Place

Financial Services

The Financial Services Division provides financial services such as banking, accounting, investments, debt analysis, and accounts payable. It is responsible for the City’s capital and operating budgets, consolidated financial statements the procurement of goods and services, and disposal of surplus goods. Also, the Division operates stores facilities, weigh scales, refuelling facilities, courier services, graphics, printing and duplicating for all City departments.

Revenue

The Revenue Division is responsible for the billing and collection of taxes, water and sewer, corporate general accounts receivables, and revenue payment processing. It is also responsible for provision of Provincial Land Tax Administration on behalf of the Province of Ontario, and also operation and management of the Provincial Offences Courts in the district including court room support and related administration, and collection of fines.

Corporate Information Technology

The Corporate Information Technology Division (CIT) provides information technology services to assist City departments with the delivery of municipal services. CIT maintains a robust, secure computing and data management infrastructure. They work closely with corporate clients to identify, develop, integrate and support various business applications and solutions.

Internal Audit & Continuous Improvement

Internal Audit & Continuous Improvement provides independent and objective assurance to the City of Thunder Bay’s Audit Committee regarding internal control, compliance, risk management and governance using a systematic and disciplined approach. It conducts internal audits, recommends improvements, as well as leads benchmark and performance measurement initiatives such as MBNCanada Performance Measurement Report (MBNCanada) and the BMA Municipal Study.

Pioneer Ridge Long Term Care & Senior Services

Pioneer Ridge Long Term Care & Senior Services is a City of Thunder Bay home that operates along with Meals on Wheels and Jasper Place Support Services Program. It provides nursing care, nutrition and food services, housekeeping and maintenance, laundry services, and therapeutic recreation. Pioneer Ridge is committed to the journey towards excellence in care and services to the residents that live here, by embracing a relationship centered philosophy where every relationship is significant, appreciated and involved. Their professional and caring staff members work together to build a culture that supports passion, innovation, collaboration and best practices.

Infrastructure & Operations

The Infrastructure & Operations department plans, operates and maintains the infrastructure in the City of Thunder Bay. This includes:

Roads and bridges

Street lighting

Traffic control

Water supply

Water distribution

Waste reduction and recycling, including collection and disposal

Sewage collection and treatment

Drainage

Park operation and maintenance

Administrative functions

Central Support

The Central Support division manages the financial and budget process for the Infrastructure & Operations Department. They provide support services such as records management and technology transfer.

Roads

The Roads section maintains, inspects and repairs bridges and roads, sidewalks, drainage systems, traffic control signals and streetlights within the City. They also provide winter maintenance, including snow plowing and snow removal, and sanding and salting.

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