Managed Services

Businesses today rely on network applications more than ever before – and are ever more vulnerable to the lost productivity and profitability that can result from a network outage. Our MNS platform offers real time visibility into WAN connectivity for devices remotely.

Our new Vigilant platform offers a customer portal that integrates into the My Access Point portal providing real time statistics and reporting.

Our enriched platform has the ability to set thresholds related to different metrics and provide customers alerts based on their needs.

Let us show you how we can increase performance, efficiency and accountability of your technology, while saving money and time with faster response.

The services

Alert Platform

This platform notifies customers of WAN connection issues via email or SMS. When an Internet circuit loses connectivity the system will send out an immediate update to advise our customers of the issue. The Vigilant NOC team will monitor the platform 24/7/365 and advise the designated customer contacts of the outage.

Restore Platform

For customers with this product, Access Point takes ownership of monitoring their connection. Once an issue is identified our engineering team will begin troubleshooting the issue, take ownership of proactively opening a ticket with the underlying carrier and driving to resolution. Our customer service team will advise that a trouble ticket has been opened and continue to keep customers updated on status until fixed. The Restore platform will offer the threshold options as well as the portal access to view and pull reporting and connection statistics.