Refund & Exchange

Return and Exchange Policy offers you the option to return or exchange items purchased on Scarletpimernal.com within 30 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your Bank account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost.

However you need not lose heart if you do not like the fit, color or design. The return request for the same should be activated within 7 days of delivery. You just need to give us a call on our customer care helpline 0479-2454605, between 9:30 AM to 6:30 PM, 7 days a week or drop us a mail on info@scarletpimpernal.com

Need to return? Just follow these simple steps:

1. You need to call or e-mail us within 30 days from date of delivery

2. Do mention Order number in subject line to help us quickly process your returns

3. Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and in saleable condition.

4. The original packaging including brand tags, FashionAndYou tags, shoeboxes and dust-bags should be intact while returning the items.

5. All returned items should be packed securely and safely to prevent any loss or damage during transit.

6. Once your return has been authorized, please refer to the link in our email for the return shipping label. The same is mandatory and should be pasted on every single return packet.

7. For all self-shipped returns, please ensure that your shipment reaches our warehouse within 30 days from date of raising the return request.

How do you return?

You can return the product in following ways:

1. Self-ship to our Return Cell: You need to self-ship the product(s) back to us; the same to reach our Return Cell within 7 days. For all self-shipped returns, you will be reimbursed Rs.100 towards your shipping costs as an e-voucher which can be used for future purchase on our website. Please note, all returns are subject to inspection and quality checks pass on receipt in our warehouse.

All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:

REFUND OPTIONS FOR YOU:

· Your refund amount only includes price of items of the returns accepted post validation by our quality team.

· Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.

Please note:

1. If on a rare chance you receive any damaged/defective product please send an email at info@scarletpimpernal.comwithin 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. Your money refund will be done as NEFT for payments made through ‘cash on delivery’ mode, and if your payment is made through credit/ debit card or any net banking then the amount is credited back to your account from which the payment was made.

2. Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.

3. Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone

YOUR HELPZONE

Our customer care team is happy to assist you anytime between 9:30AM to 6:30PMand can be reached on 0479-2454605 or via email atinfo@scarletpimpernal.com

Customer Support

Information

Qualtiy Assurance

All our products are brand new, 100% original and are checked for quality before shipping.

FREE SHIPPING ON ALL PRODUCTSFREE RETURN WITHIN 30 DAYSSECURED SHIPPING

Scarlet Pimpernal is a fashion boutique. We are located in Kerala. If you live near, you are welcome to visit our boutique. It’s a re-assurance to our customers that we are reachable. Secondly through this website our customers can find us online from anywhere any time. Scarlet Pimpernal is a one of the leading Designer, Manufacturers, and Retailers.