Bank of South Pacific (BSP), the largest retail bank in Fiji, provides corporate and retail banking services to over 200,000 customers. The bank uses the TCS BaNCS core banking application to deliver many of the services it offers to its domestic and international clients.

Challenge

Reduce operational costs

Decrease end-of-day process time

Increase efficiency and make better use of staff

Solution

Ease of integration with TCS BaNCS

Automated file transfers

Event-driven scheduling and alerts to staff about errors

Results

80% savings in overtime costs

Elimination of overnight shift

40% increase in staff productivity

Reduced time to deliver TCS BaNCS workload

As well as savings on overtime costs, we have managed to reduce the headcount responsible for running production workload from eight FTE to five with CA Automic Dollar Universe. In addition to the cost savings, we are extremely pleased with the increased control and effectiveness we have of our overall system.