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Turn-Away Tracking

How much revenue are you losing by turning away customers? Probably more than you think. Turn-Away tracking delivers detailed $-value metrics with key business insights that enables users to improve organizational and staffing efficiency by tracking and understanding why and what bookings have been turned away.

How it works

Creates detailed analytics reports enabling you and your Spa managers to categories and track why business was turned away :

Scheduling

Ensure you are scheduling sufficient staff on particular days or times of the week to accommodate more requests.

Demand

Identify if there is too much demand for a specific therapist or type of service, and understand how you are able to resolved overbooking or meeting demand requirements.

Client request

Get to know your clients and learn how you are able to accommodate for specific requests such as gender, facilities or services you need to set in place to meet your clients needs.

Price

Learn to leverage your pricing structure, is the price too low for a service that is in high demand or is the price not inline with a particular service or time of the week?

Operations

Know and understand your business hours, meet demand when it is required.

Next Steps. Knowledge is power.

Once you know why you’re turning people away, optimise your scheduling and facilities to accommodate the clients you’re currently losing and start maximizing your business potential with Book4Time’s Turn-Away tracking.

Benefits of Turn-Away tracking:

Increased business intelligence

Detailed reports identifying what treatments have been turned-away

Quantifies the $-value of business turned-away

Assists with better scheduling

Maximises business revenue

Removes guesswork

Find out more about how Book4Time can help your business.

Join the world’s leading spas and salons in using Book4Time’s comprehensive business management software to take your business to the next level.

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