Credentials & Quality

The #1 patient satisfaction rating among leading competitors in:
– Patients who would recommend us to friends and family
– How patients rate the overall care from the agency

93% of patients using telehealth in-home monitoring remain home and out of the hospital

How We Measure Success:

Superior Patient Satisfaction
We continually gather patient and caregiver feedback and use this information to measure our success and develop targeted quality improvement programs. Our staff and clinicians maintain open communication with patients and caregivers during service and address any areas of concern. Working in collaboration with leading national healthcare consultant Strategic Healthcare Programs, LLC (SHP), we thoroughly analyze patient survey results to measure our own performance and compare to regional and national benchmarks.

Professional Excellence
We are proud of our highly credentialed and dedicated team. Many have, or are pursuing, advanced degrees and specialty certifications. The VNA requires our staff to participate in extensive professional development. All clinical professionals and certified home health aides receive mandatory, on-going internal training.

Rigorous Quality Assurance Programs
In addition to meeting all requirements and standards established by government regulators and our accrediting organization, CHAP, we participate in the federally-funded Home Health Quality Improvement (HHQI) National Campaign designed to promote the reduction of avoidable hospital readmissions and improved oral medication management. In addition to implementing outcome-specific performance improvement projects, our agency uses evidence-based best practices and resources, including disease-specific care pathways. We also continually review and enhance our employee and patient policies, procedures and educational materials.

Our Credentials

Accredited by the Community Health Accreditation Program (CHAP)

Certified as a Medicare provider by the Centers for Medicare and Medicaid (CMS)

Licensed by the New Jersey Department of Health and Senior Services

Participating Agency, Home Health Quality Improvement Campaign (HHQI)

Member, United Way of Northern New Jersey

Professional Memberships

The VNA of Somerset Hills and our individual staff actively participate and hold leadership roles in numerous national and regional healthcare and business organizations including: