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Here is a little twist...my 625 that feeds my son's room did not recored a few of his shows that are on Sat nights. After looking at the timers every single one said "no info available", never had that happen on the 625 before. So maybe it is something other than the Blockbuster programing causing this. Doing a checkswitch did nothing, I had to unplug and plug back in to force a guide download.

Here is a little twist...my 625 that feeds my son's room did not recored a few of his shows that are on Sat nights. After looking at the timers every single one said "no info available", never had that happen on the 625 before. So maybe it is something other than the Blockbuster programing causing this. Doing a checkswitch did nothing, I had to unplug and plug back in to force a guide download.

Can you please PM me your account information so I can report this issue? Thank you!

Damn box, no info again today. This is starting to blow with a vacation right around the corner. Why does it update with junk why not leave it alone it was good this morning. Try again later or the next day, have 8 more in the guide before the update. Don't have **** after, fkn sad. Sure glad I pay $150 for this fun!!

Since you have already perform the hard reset (unplugged receiver) and ran the check switch with no resolution to the problem, the next step would be to replace the receiver. There may be a problem with the hard drive. Please PM me with your account information, verifying your shipping address where you want the receiver sent, so I can send you a replacement receiver. Please let me know. Thanks.

Damn box, no info again today. This is starting to blow with a vacation right around the corner. Why does it update with junk why not leave it alone it was good this morning. Try again later or the next day, have 8 more in the guide before the update. Don't have **** after, fkn sad. Sure glad I pay $150 for this fun!!

Hello yesterday I set to record something for next Monday (guide was going the 7+ days in advance as normal). Today the guide doesn't go past Friday (3/9) 5pm and it doesn't show what I had programed to record on Mon

the dvr is a 722(k?) and I did a reboot on Monday (before this); should I do a roboot now, advise?

Hello yesterday I set to record something for next Monday (guide was going the 7+ days in advance as normal). Today the guide doesn't go past Friday (3/9) 5pm and it doesn't show what I had programed to record on Mon

the dvr is a 722(k?) and I did a reboot on Monday (before this); should I do a roboot now, advise?

Check it tomorrow morning to see if it downloaded a full guide. If not, you can force it to update without a reboot, but a hard reboot may be a better idea.

"In a hundred years there'll be a whole new set of people."
"Always poke the bears. They sleep too much for their own good."

You can do a hard reset to have it reboot. If the hard reset doesn't work, if you haven't already done so, run a check switch and then let it download the EPG. Please let me know if you need further assistance. Thanks.

Hello yesterday I set to record something for next Monday (guide was going the 7+ days in advance as normal). Today the guide doesn't go past Friday (3/9) 5pm and it doesn't show what I had programed to record on Mon

the dvr is a 722(k?) and I did a reboot on Monday (before this); should I do a roboot now, advise?

My 722 hasn't had the guide glitch in several weeks now. I was beginning to think something had changed. So today my 612 had a 1½ day guide, the first time this calendar year and only the third time since the BB menu system was downloaded to it. Why did I get so optimistic?

"In a hundred years there'll be a whole new set of people."
"Always poke the bears. They sleep too much for their own good."

I've had the problem of losing the guide for several months, but I think I may have solved it, as it's been over two weeks since the last loss. Here's my story.

I first noticed the problem in my 622 sometime in January. The way it usually manifested itself was that the local over the air PBS station lost its guide completely (although the satellite PBS station still had its guide), and the rest of the channels had their guides for about two days or so.

I called Dish, and although they were very nice, they never acknowledged that this was a known problem. And they couldn't solve the problem. Roughly every other day (sometimes everyday), the guide was lost.

Then I had a hard disk failure, and Dish sent me a replacement 622; I thought that would solve the problem. It didn't.

I recreated all my timers, including a manual timer for recording the news from 6:00am to 6:30am everyday; since the guide lists three separate names for that show for weekdays, Saturdays, and Sundays, I thought it was simpler to just have one manual timer rather than three different ones.

Anyway, as I said, I still had the problem. Then it got worse.

One Monday I woke up to find that not only did I not have a guide, but none of my Sunday evening shows had been recorded!

I called Dish and they sent out someone to visit. That person was very nice, but he couldn't offer any solution. Then his boss showed up. Still no solution. But he asked me to call him directly when the problem occurred as he might be able to diagnose it. Two days later the problem recurred, I called him, and he never showed. I called him again, and his phone had been disconnected.

For some reason, I decided to delete the daily manual news timer and create three distinct timers to record the morning news.

I didn't have a problem for several days.

Then I created a manual timer to record a show on one of the Sirius radio channels.

And the problem came back!

It seems that whenever I create a manual timer, I have the problem. No manual timers, no problem. Is this really the cause? Have I found the source of the problem?

It's been a very frustrating few months, and I've gotten into the habit of checking for the guide first thing in the morning. There's been no problem for two weeks now, but I don't want to let my guard down.

You can do a hard reset to have it reboot. If the hard reset doesn't work, if you haven't already done so, run a check switch and then let it download the EPG. Please let me know if you need further assistance. Thanks.

It happened again this afternoon. Guide went out only about a day & a half.

The previous time it came back by itself so I did not miss any future scheduled recordings.

Problem is when it goes out all the current local OTA sub channel information also goes missing. The first hour of these say Digital Service & the remainder say No Info. What happens if I have a scheduled sub channel recording during this time? Since programs do not appear in the schedule for the missing main channels I presume they will not appear for the sub channels either and therefore will not be recorded.

I can see if something missed an update cycle there would be no new data, but why does the existing guide data disappear?

Problem is when it goes out all the current local OTA sub channel information also goes missing.

I have seen this with a 922 as well... and both problems seem to come together. OTA sub-channel + only 2 day EPG happen the same time.

Once I had the data in the morning when I first turned on the receiver, then later in the day the data was gone... so it isn't just happening overnight. Sometimes it is happening while using the receiver during the day.

With it happening on so many different receivers, and ones using different firmware... its either some common block of code OR something happening with the uplink data. Even if it is a data issue, it seems like the data itself is still there, just the receiver can't find it sometimes.

I was looking at my 722k's EPG last nite (4/25) and noticed that my programming didn't extend beyond 4/27. I did a "check switch" so it could force an EPG update. A few minutes (well, actually 9 minutes) later, all was as it should be.