This page was last updated in 2012. It remains online as an archival record. Process Simplification was subsumed into the Organizational Excellence initiative.

Process Simplification (PS) seeks to enhance the quality, effectiveness, and efficiency of processes that affect faculty, staff, and students and to build institutional capacity for continuous improvement efforts. In support of the University's mission, academic and administrative units form partnerships to create, maintain, and continuously improve processes that:

offer unprecedented levels of service;

enhance the quality of work life and educational experiences of faculty, staff, and students;

empower employees to perform meaningful, productive work.

As a result, the outcomes of Process Simplification include improved quality of service; improved users understanding about a service; simplification of the steps required to complete a transaction; elimination of unnecessary duplication of effort; optimization of available resources; usage of technology to support an activity; and improved communication across units supporting a process.

“Suggestions for improvement projects are welcomed. In general, PS projects are designed to streamline services or processes; maximize resources; improve communication and understanding; and eliminate duplication and waste. PS is particularly interested in pan-University projects that will advance the institution’s core mission. Additionally, the Office is available to assist units with their own efforts to assess needs and implement improvements.”

UVa has an institutional membership to the National Consortium for Continuous Improvement in Higher Education (NCCI). If you wish to receive membership privileges (e.g., e-newsletter, best practices, conference presentations, etc.), contact Jennifer Gentry at jgentry@ncci-cu.org.