Persian Garden guests must be at least 16 years old. Canyon Ranch® Spa welcomes guests ages 13 - 17 when accompanied by a parent or guardian; inquire about our special teen services menu.

Q.

Can I request a male or female therapist in the Canyon Ranch® Spa?

A.

Only female therapists are available for all massage treatments; other services vary.

Q.

What are the requirements for a teen to take a massage service?

A.

The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

Q.

Do I need to add a tip to my service(s)?

A.

An 18% gratuity will be added to your service. No additional tip is required or expected.

Q.

How should I prepare for my service?

A.

You should arrive 15 minutes prior to your service. Please remove any jewelry and shower prior to a massage, especially if coming from a pool.

Q.

Will I need to inform someone if I have a medical condition?

A.

Please inform you therapist prior to your treatment.

Q.

What special assistance do you provide for disabled guests, and how can I request special services?

SpaClub Booking / Pricing of Services

Prebooking is available 60 days prior to your cruise, and up to two full days prior to embarkation.

Q.

How close to embarkation can I prebook my services?

A.

You are able to prebook up to two full days prior to embarkation

Q.

Can I pre-reserve the Persian Garden?

A.

No, you must be an onboard guest to purchase a Persian Garden Pass.

Q.

Can I use shipboard credit to pay for my prebooked services?

A.

Shipboard credit may not be used when paying for pre-booked services.

Q.

In what currency will I be charged?

A.

You will be charged in US dollars.

Q.

How will port pricing be applied to my services?

A.

If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.

Q.

What additional information should I provide when Prebooking a service?

A.

Any special requests, such as non-scented oils for use in treatments.

Q.

Can I pre-reserve the Persian Garden?

A.

No, you must be an onboard guest to purchase a Persian Garden Pass.

Q.

How do I modify my previously prebooked itinerary or request an updated itinerary?

A.

Please call for assistance: 844-860-4662.

Q.

How do I prebook for other members of my party?

A.

You may book for other members of your party if you have his or her full name as it appears on the manifest. Please add the member names to the Additional Comments field in the Cart screen. Please remember that all services are subject to our six-hour cancellation policy service to avoid penalty.

What circumstances could change or cancel a service without my prior consent?

A.

effort will be made to schedule your services as planned. Occasionally, however, adjustments are made due to shore-to-ship communications, mandatory ship drills or other unavoidable circumstances. When you arrive at your stateroom, please check your confirmation letter and visit the SpaClub® front desk concerning any changes.