TripAdvisor Traveler Rating:

2.05Cleanliness

5.05Location

3.05Rooms

2.05Service

3.05SleepQuality

5.05Value

2.05

“Michigan City”

Sep 20, 2013Andrew B, Missouri City

The room was fine but disappointingly the cushions on the window seat were badly stained with a large stain on both sides. This shows poor attention to quality control. Also the bathtub didn't drain well at all, filled a 1/3 while taking shower and took 10 mins to empty. I mentioned this each morning but nothing changed.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Andrew B,I apologize for the bad experience you had while our guest. It is neither or intent or goal for anyone to have anything but the best possible experience while staying with us. I assure your insight will be used for training purposes both regarding service recovery as well as customer satisfaction. I see the room you were in from the 15th to the 18th while our guest and we are putting it out of order to correct the issues you had. Please contact me on your next visit and I will take good care of you.
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