TERMS AND CONDITIONS

General Term and Conditions

The Terms and Conditions of Schönes Morgenland Travel & Tour’s services will be according to the following and any conflicts/inconveniences occurred will be settled only according to the terms and conditions below.

1. Booking and confirmation

Reservations must be made by mail or to our office in Yangon at the following address.

A. The reservations should be made not less than 60 working days prior commencement of the service. Please take that, since October to April is high season for tourism in Myanmar, reservation for trips in those time period may require to be made earlier, at least 90 working days prior commencement of the service.

B. Our company is entitled to offer the price and confirm the reservations only after the customer makes reservation via email or any other means.

C. Rates are quoted net in United States dollar and/or Euros (Euros for European travelers and USD for others) and we, Schönes Morgenland Travels & Tours, reserve the right to change with or without prior notice. Upon receipt of your booking, our reservations team will confirm or reconfirm your booking as soon as possible and send the quotations along within one week from that day.

D. In case of unavailability of any requested service such as hotel/ flight/train…we will book alternative y with same quality – often hotel/flight availability cannot be confirmed until shortly before departure; if any of the alternative arrangements are not acceptable you can request for changes.

E. Your booking will be considered confirmed when you send us the acknowledgement letter along with the deposit payment. If we are unable to confirm your reservation, we will not charge you for any cancellation and /or administration fees.

2. Payment and Rates

2.1 General Terms

A. Payment can be done by bank transfer and/or cash. Kindly requested you to bring new USD or Euro notes as in Myanmar it is very difficult to use an old / torn notes, even with ink stain we cannot use. (Please inquire our bank account details by sending inquiry mail to info.smtravel@gmail.com.)

B. Prepayment of final payment by bank transfer is required at least two weeks /14 days before commencement of services, with all bank transfers charges/fees to be paid by clients. Failure to do so may result in the cancellation of the reservation(s).

C. Payment can be divided into two terms, deposit payment and final payment.

2.2 Deposit payment

A. At the time of the confirmation on your reserved tour (booking for the tour), you are required to remit a deposit of 40% of the total tour cost (which will be sent after making reservations) or USD500 or 500 Euros (per person) whichever is more, to secure certain reservations of flights, accommodations and certain land services. Deposit payment should be made at least 45 days prior to arrival.

B. This payment must be done through bank transfer and will be according to our company’s policy of payment mentioned.

C. For special occasions which might require full payment at once, (For example, bookings made within 30days of arrival, etc.) we will send request for all payment and your co-operation will be highly appreciated. If you do not make full payment for your arrangements by the required date we will consider the booking cancelled and you will forfeit any deposit paid.

2.3 Final payment

A. The remaining balance is to be received into the same bank account at least two working weeks prior to arrival in Myanmar or to be settled in person by cash upon arrival in Myanmar, and our staff will come and collect the remaining cash at the hotel you will by staying before commencement of confirmed travel services.

2.4 Rates and costs include

A. We offer highly competitive and affordable prices that include costs of all items mentioned in itinerary (accommodation, bus tickets, domestic air tickets, meals as mentioned in each itinerary, tour guide charges, entrance fees at certain areas, car rentals) and other additional fees and it does not include charges like visa application fees and international air tickets in and out of Myanmar.

B. All quotations and charges will be in USD dollar and or Euros(as mentioned before)

3. Cancellation and Amendment

Cancellation and Amendment after receiving confirmation and deposit from the customer will be according to this.

Refund of hotels is subject to the cancellation and refund policy of the hotel suppliers. You will be notified of the policy upon making the reservation.

Cancellation 20-10 days prior to arrival – 60% of deposit

Cancellation 10-7 days prior to arrival – forfeiture of deposit

Cancellation less than a week to arrival – NO REFUND.

If the tour is cancelled without us being noticed, the person who made the reservation will be blacklisted by Schönes Morgenland Travels Company limited and will not take part in any of his/her tour activities in Myanmar.

4. Warranty and Liability

A. Schönes Morgenland Travels act only as intermediary between the individuals or companies, providing accommodation, transport and other service provided. During the term of your stay, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labor disturbances, acts of war, or civil disturbances, or other equivalent or comparable events. We strongly recommend checking the details of such events beyond the control of us with your travel insurance company. Additional charges will be applied due to the modifications made to the disturbed itinerary.

B. We, Schönes Morgenland Travels, also assume no liability for any loss, injury or damage sustained by the person including those occurring outside the touring programs. Therefore Exotic Myanmar Travel & Tours will accept no responsibilities for losses or additional expenses due to accident, delay, sickness, weather, strike or other cause beyond its control.

*Your purchase of any of our tour program implies your agreement to the conditions mentions above.*