People love to get angry and take sides when things turn south during air travel. If you don’t believe me, go to Flyertalk.com, click on ANY forum, click on ANY thread, and you’ll probably see a labor vs. management or passenger vs. airline dispute.

These disputes come into particular focus during delays. Whether mechanical or weather related, it always seems like there are a dozen armchair pilots sitting in the crowd saying something like “It’s just a landing gear locking pin! Who needs that? I’m going to miss my connection!”

Just last week in Providence I sat next to a guy howling because the weather was fine in Providence and there was a weather delay. What he didn’t realize was that there was a ring of thunderstorms around the airport causing traffic. Not right above us.

Passengers on a recent American Airlines flight were so fired up from a delay in their crew showing up that they actually booed the employees when they boarded the plane. The pilots and flight attendants were so miffed that they canceled the flight, stranding passengers in Miami overnight.

Now who is the villain here? Nobody deserves to be booed at, especially when you’re just doing your job and connected in from a late flight. But as a rule, passengers don’t really know the full details of what’s going on so we can expect them to act like a fussy mob. Especially if your job is to deal with passengers all day. Should you have really canceled the flight?