Job Snapshot

Job Description

The Automotive Service Advisor is responsible to interpret customers concerns for the technician so that the technician can diagnose and repair problems correctly. This position is classified as non- exempt from applicable wage and hour laws. Following is a list of certain minimum required duties, responsibilities and qualifications associated with the position, subject to applicable law. This list is not all inclusive and may be amended or supplemented as business needs dictate.

Job Duties and Responsibilities:

Responsible for welcoming customers with a warm and sincere greeting

Ensures excellent service standards and maintains high customer satisfaction

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Maintains minimum sales targets as outlined by management

Follows company safety procedures and policies

Job Requirements

Job Qualifications:

Subject to applicable law, individuals employed in this position must demonstrate the following qualifications and competencies. This list is not all --inclusive and maybe amended or supplemented as business needs dictate.

Individuals employed in this position must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods) in connection with their customer and customer service duties

Individuals employed in this position must have excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups

Individuals employed in this position must have excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management

Individuals employed in this position must have excellent organizational skills and attention to detail

Individuals employed in this position must be able to establish rapport and build relationships with customers

Individuals employed in this position must demonstrate organizational and time management skills

Individuals employed in this position must possess a valid driver's license in good standing and possess acceptable safe driving record

Individuals employed in this position must demonstrate sufficient computer literacy

Individual employed in this position must possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards