Service Levels

Our service levels

Our automated decision making and use of technology allows us to provide a high quality, fast service. Our current service levels are:

Call wait time: 47 secondsNew registration processing: 2 workings days after all required information is receivedCases reviewed: Within 1 working day of receipt Documents reviewed Within 1 working day of receiptDIP sent: InstantOffer sent: Within one working days of receipt of final document*Average time from application to offer: 14 working days