I am using Sharepoint - fre software, it gives a Calendar view if you wish, or a list that can be displayed in various sort sequences as required - we prefer the list of all items with the newest implementation date first. I think it is better than Excel, and as good as Outlook.

We provide a free FSC solution embedded in our centralized web platform. There is no development or customization required. Customers can run a simple reports that tells them what Changes for what Products, Releases, and/or Services are being deployed to any specific environment: by whom, when, where, etc. There is also a "Recent Changes" feature that quickly tells people logging in what is going on.

One thing that we do that is different is that our FSC also handles environments before Production, so that stakeholders can manage the flow of Changes from development all the way through to Production. This is outside the scope of ITIL, as I believe that ITIL inappropriately forgets to account for all these other important environments.

[Management of] Changes from development all the way through to Production...is outside the scope of ITIL, as I believe that ITIL inappropriately forgets to account for all these other important environments.

ITIL doesn't forget to account for the other environments. They are mentioned in passing in the Service Support books due to the emphasis of ITIL Service Management on the production environments. The management of change, through development, testing and QA environments is discussed in more detail in the Application Management and Infrastructure Management books. ITIL is not just about Service Support and Service Delivery.