Samsung Warn Users To Switch Their Phones Off IMMEDIATELY

Samsung has urged all owners of its Galaxy Note7 smartphones to power them down and stop using them.

“Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available,” the statement said.

The urgent warning to turn off the replacements phones comes after five reports that the “safe” phones had started fires.

Telstra, Vodafone and Optus today announced they will no longer be handing over Note7 phones to its customers until it can be cleared of any safety risk.

Samsung released the following statement today:

Update from Samsung Electronics Australia – Monday, October 10

Samsung Electronics Australia is aware of a number of incidents involving replacement Galaxy Note7 smartphones.

Samsung is conducting a thorough investigation into this matter. We continue to move quickly to investigate the reported cases to determine the cause and will provide an update as soon as possible.

Samsung Electronics Australia is working with its partners. We understand that telecommunications operators and retailers in Australia have paused the supply of replacement Galaxy Note7 smartphones in this country and are providing loan phones to concerned customers.

Samsung Electronics Australia would like to reassure our customers that we take this matter very seriously. We apologise for any inconvenience and appreciate their patience as we work diligently through this process.