How to send your AirPod charging case back to Apple after receiving a replacement in Europe

We’re sorry your AirPod charging case isn't working as it should.

After you’ve contacted Apple for a replacement, you’ll receive a kit that contains a replacement AirPod charging case with everything you need to return your defective product to Apple.

Important: Be sure to return your defective AirPod charging case (does not apply if your lost charing case is being replaced) so that Apple receives it within ten days of the day the replacement shipped (check your ship date). If Apple doesn't receive your product within ten days, or if Apple technicians find that your product has accidental damage or unauthorized modifications, you'll be charged up to the full value of the replacement product. For more details, see terms and conditions.

Prepare and pack your charging case using the included packaging materials

Allow the battery of your defective charging case to fully discharge.

Remove your replacement charging case from the packaging materials.

Place the defective charging case into the insert in the white box (the one that you removed your replacement charging case from). Close the white box by placing the lid on it.

Place the white box inside the brown shipping box. Do not include any other items, such as your AirPods or charging case cable.

Close the brown box.

Seal the brown box using the included packaging tape.

Make sure the red, black, and white battery sticker is clearly visible on the outside of the box.

Ship your AirPod charging case to Apple

If the return shipping label is included, place it on the box.

Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.