Why Choose Us

Highest standards of hearing care

At The Hearing Care Centre, we aim to always deliver the very highest standards of service, care and expertise to our clients. We are passionate about solving your hearing problems and seeing your quality of life transformed. We will give you all the time you need, to listen to your concerns, explore treatment options and support you through every step of your hearing rehabilitation.

‘Since 1999, I have had a working relationship with Vicki Skeels and The Hearing Care Centre. I have always found Vicki and her team’s work to be at the top of their game and by far the best of the local private audiology providers.’

CUSTOMER STORIES

'I can now smile and laugh'

Bill Teatheredge

When Bill Teatheredge, a former detective with the Essex Police, was knocked unconscious after a fall, he awoke to find his hearing had been affected – ‘like someone had flicked a switch’, he says. Over the next twenty years, his hearing deteriorated and he retired to pursue a PhD in Art History. Bill is currently a curator at the Munnings Art Museum in Dedham.

Bill had become increasingly frustrated with his NHS hearing aids. ‘They whistled and squeaked and were very uncomfortable. When I moved my jaw to smile or speak, the moulds would rub or it would produce feedback,’ he says. ‘It was very embarrassing.’

He decided to ‘go private’ and came to us in 2015, when he was fitted with a pair of Phonak Audéo Venture V90 instruments. The results have been impressive. ‘My hearing has improved significantly, along with my quality of life. I can now smile and laugh and even form my words better. My face is more relaxed and so am I.’

'A lovely place to come'

Angela Carpenter

‘This is such a lovely place to come,’ says Hearing Care Centre client Angela Carpenter. ‘When I was looking at quotes from other private hearing aids providers, I just felt like a number. But here, everyone takes the time to get to know you, your needs and your lifestyle. There is a high level of empathy.

‘My new Phonak Audéo Venture V90s have made a massive difference to my life. I no longer find telephone conversations difficult and they also cut out background traffic noise when I go running. Yet I can still hear my running mate talking, which certainly helps keep me going. And I can still enjoy my rowing.

‘I can easily hear my teenage daughter in a different room. Listening is much less effort and the instruments are comfortable and discreet. The team at The Hearing Care Centre has taken the time to make sure that I fully understand the product and get the best use out of it.’

OUR AWARDS

'The Hearing Care Centre provides over and above the basic standards for customers, setting them above others. With an open and honest approach, and a passion and drive for customer satisfaction, the firm helps give customers a better quality of life.'

Colchester District Business Awards

WHAT OUR CLIENTS SAY ABOUT US

‘Best decision I have ever made! From being a silent, non-hearing member of any gathering, I am now back in the real world. I can't recommend you enough.'

Mr A. Rash, Halstead

‘I have put up with NHS aids for many years now. I didn’t realise how much better my new ones would be. I wish I had gone private years ago.’

Mr A. Tadman, Wivenhoe

‘I appreciate the smaller, more personal environment compared with larger national outlets. I will always return to The Hearing Care Centre.’

Mrs B. Maitland-Wood, West Mersea

The new aids are perfect. I can hear voices clearly and am more comfortable in group situations. Your welcoming, friendly and professional care inspires confidence.

Mrs M. Wynne, West Mersea

WHY CHOOSE US

Clinics across Essex

Our main centre at 3b Headgate, Colchester, is open five days a week, with a qualified audiologist in attendance every day. Here we can also offer walk-in appointments for free hearing checks, maintenance, cleaning and minor repairs of your hearing aids. Our reception staff are qualified to conduct ear examinations and can advise on any earwax removal needs.

We provide home visits for the housebound and run regular outclinics at selected opticians, private hospitals and other healthcare practices in North and Mid-Essex. These are located in: Colchester, Manningtree, Tiptree, West Mersea and Frinton.