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Reviews/Testimonials

We had to upgrade our espresso machine and grinder and with so many options out there, we did not know where to start. I had called other online sellers, and despite them being helpful, Joe was the by far the most helpful and honest. His prices are the best and he takes time explaining all your questions, by phone or email and I never got the feeling that he was pushy. Happy to say that Espresso Outlet has an outstanding customer service and by far the best.

Basch

Fantastic service pre and post purchase. Joe is the most patient, non-pushy, honest business owner I have ever dealt with. Easy to get in touch with via either online chat, email or phone and he never rushes to get off the phone. Joe will literally take the time to answer each and every question honestly and with extreme detail. I especially enjoyed his honestly on which setup would be better for my specific needs. Thank you for the amazing experience Joe!

Chad B, IL

I have purchased many many smaller misc. items, Rocket Espresso R58 Machine, Mahikonig K30 Grinder, and Compac F8 Commercial Grinder from Espresso Outlet and I have found that I have gotten excellent service and fair pricing. I have been happy with the overall experience as I keep going back.

John J, SC

Espresso Outlet has a rich selection of espresso machines and accessories which are competitively priced. But more importantly, Joe has been very responsive to questions about products. He was very helpful with making me narrow down my choices and make a selection that i have been quite pleased with.

Ahmet Y.

I've waited 6 months to be sure that I loved my purchases, and I do. We purchased a Rocket espresso machine and Rocket grinder from Espresso Outlet in December of 2016. Joe was extremely professional, patient, and helpful, answering all of our questions as they arose. He helped us choose exactly which machines would best suit or needs. Our items shipped quickly and arrived well packaged in perfect condition. We couldn't be happier

M Leverich

Contacted Joe via the website. He asked smart questions that helped me narrow down the double boiler machine versus the heat exchanger. Got a nice discount and the machine came promptly, really well packed as it is quite heavy. Great machine, QM 67 EVO, and great service from Joe and his organization.

Normon C.

Super fast delivery (fastest of any of the companies I called). Great service / advice in terms of what extras are relevant or not. The machine I wanted was out of stock (everywhere) and Joe offered a few alternatives as well as pluses and minuses of each. In end rocket appartemento was same price but better than what I'd initially called about. Will definitely go straight to Joe if I ever want another one.

Amber B.

I'm a long time customer of this company and have always had great service at a fair price on their extensive inventory. Highly recommend.

John H.

I've only dealt with him a short time but his service is the best on the web

Mike S.

A truly great experience. Help from start to finish to insure I knew all the facts about what I was buying. No complaints! Best deal in town:)

Raleigh H.

Purchased a Fiorenzato F4 grinder from Espresso Outlet. Communication was quick and knowledgeable, and they price matched another site that had it slightly cheaper. I will definitely make my commercial purchase through them in the future as well!

David S.

Joe was very friendly, knowledgable and helpful. He knew exactly what I needed and was able to deliver in a timely and professional manner. Really looking forward to doing continuous business with Espresso Outlet, and Joe!

Jung H. S.

Great to deal with and know their products very well. Joe was very generous with his time and showed much more patience for my indecisiveness than my wife.
Highly recommended.

Compak is a company that has been producing the top espresso grinders in the business for over 60 years. The Compak K10 Professional Barista Espresso Grinder is arguably one of the most prestigious commercial grinders on the market today and has made its presence known in barista competitions around the world. The features list has all of the necessary components required in a world class grinder and will produce the ultimate espresso grind. The K10 will delight the barista at home but can also deliver superior performance in the busy espresso bar or restaurant/cafe. DURABLE AND BEAUTIFUL CONSTRUCTION

Built with professional quality, polished aluminum. The exterior appearance is not only solidly built, but has a modern, sleek style. Available in black or polished aluminum.

STEPLESS GRINDING ADJUSTMENT

The K10 boasts micro-metrical stepless grinding adjustment which lets users control the final consistency of the grind from coarse to fine.

COOL GRINDING WITH FAST PERFORMANCEThe K10 hosts powerful 58mm tempered steel conical grinding burrs. These speed demons can power through 35-39 pounds per hour of grinds. At such impressive speeds, a major concern of the barista is keeping the temperature of the motor cool enough to prevent any alterations to the taste of the roast. To combat heat build-up, Compak has included an electronic fan and a very low blade speed of only 400 RPM as well as a special gear reduction system.

DOSING WITH SPECIAL COMPETITION DOSING CHAMBER

Compak has equipped this model with a special competition doser. Grinding with a doser simply means the beans, after being ground, are temporarily stored and instantaneously available in an aluminum dosing chamber which can hold up to 300g of grinds (approximately 50 cups worth), this ensures precise, clump-less dosing. The doser is capped with a specially designed ergonomic cover. The dosing can be adjusted in increments from 5.5 – 9g.

LARGE BEAN HOPPERCompak has integrated a very large clear plastic bean hopper capable of accommodating approximately 3.7 pounds/1.7 kg of coffee beans.

POWERFUL MOTORRunning the show behind the scenes is the powerful 760 watt, 1hp direct drive motor which has overload protection and a special gear reduction system to allow for superior grinding performance without the excessive heat accumulation.

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Returns PolicyWe have a 60 day return policy (Starting November 24th, 2017) on espresso machines and grinders designed for home use (exceptions below). If you return within 30 days, you get a full refund minus shipping costs. If you return after 30 days, you get a store credit. Unlike our competitors – this is a 60 day trial period. Most competitors only allow 30 day returns if the product hasn’t been used. Many competitors will also charge expensive restocking fees if you read the fine print. The customer will receive a refund if the item is returned in like new condition, with all accessories that came with it, with all original, undamaged packaging, clean and packaged according to the specifications we provide. If the product is returned in this condition you will receive a full refund (or store credit if over 30 days) minus all shipping costs. We reserve the right to charge a restocking fee as outlined in our terms and conditions if the product is not returned as specified above.

There are the following exceptions to the 60 day return period: La Cimbali Junior Casa, Vesuvius by Ambient, Quick Mill Andreja Profiles, Vibiemme Double Domobar V4, Rocket R60, Rancilio Epoca, parts, accessories and all products listed under the commercial business section, here http://www.espressooutlet.net/commercial-machines/. For these exceptions all sales are final. See our terms and conditions for additional details.

ShippingFree shipping with most orders - you must be located in the lower 48 continuous states and there is a minimum order amount of $29. An exception to this is commercial espresso machines and espresso machines that require shipment on a pallet via Less Than a Truckload. This is sometimes included free, but contact us for details.

In stock items that ship via UPS usually ship within 1 to 2 business days. Heavier products such as commercial espresso machines are shipped via freight truck strapped to a pallet and it generally takes 1 to 3 business days to benchtest and arrange shipment. Transit times depend on the distance being shipped, but this map provides a general idea of shipment times in business days for items shipped via UPS. Freight truck shipment usually takes 3 to 8 business days depending on distance.

IMPORTANT:Water quality is a very important aspect of your espresso machine longevity. Water that is too hard will cause limescale buildup, which is the number one reason for operating problems. Too pure water, such as ultra pure RO water or distilled water can cause the machine to overfill, since the water level probe needs some minerals in the water to detect water. Use softened water that is about 50ppm in hardness. More info

PLEASE NOTE: Most machines and grinders are inspected for damage after being shipped from overseas. This means most boxes will have signs of being opened even though they are brand new products. This is done to ensure that the equipment made the international shipment in good condition and working order.

COMMERCIAL EQUIPMENT NOTE: Most commercial equipment ships on a pallet and has to be bench tested prior to shipment. For this reason, commercial equipment usually ships out three to five business days after the order is received. Some commercial equipment is also special order and/or has limited availability, so please check with us prior to placing an order. Check terms and conditions page for terms relating to commercial equipment.

TESTIMONIALS

Fantastic service pre and post purchase. Joe is the most patient, non-pushy, honest business owner I have ever dealt with.

Chad

This is a fantastic business that REALLY treats its customers well. Joe is an incredibly knowledgeable person to work with; perfect personality; has great recommendations if you require; and is incredibly fair with pricing and delivery.

Robert

A truly great experience. Help from start to finish to insure I knew all the facts about what I was buying. No complaints! Best deal in town:)

Raleigh

Joe was very friendly, knowledgable and helpful. He knew exactly what I needed and was able to deliver in a timely and professional manner.

Jung Houn

Great to deal with and know their products very well. Joe was very generous with his time and showed much more patience for my indecisiveness than my wife.
Highly recommended.

Troy H

Joe is excellent to work with. Great customer service. Highly recommended.