Each day was unpredictable with the amount of calls received or out going raging from 40-100.I learnt how fast pace a call centre can become and learnt which skills and trades I seem to to better in and learn to improve on the others. Management was a bit messy, things were not always in order of how the day should go.There was a mixer of Culture within the work place it felt comfortable. The hardest part of the Job was the confronting phone calls received by staff of upset customers but personally I feel confident dealing with any phone call now within the right manner when needed, or always.. The most enjoyable part of the job was feeling welcomed each day and being made to feel like I was part of the team.

Pros

feeling welcomed, the position brought out the best in me during working hours..

Cons

not understanding my personal & mental issues, had to stay closed until it was to late, I felt the boss was unapproachable..