Sorry for starting new thread , as per my previous post in the same section , my cybook screen is broken and has to be sent in for replacement, it's been 3 days since i am trying to contact them .

Since I stay in Mumbai , India .It was impossible for me to fedex it to them since that would burn my pocket, I had a friend leaving for UK , i gave it to him and gave him 100 pounds which will cover up the expenses .

Now the curve ball is he's going to be there for only 20 days and i would like to get it repaired and sent back within the same time, they still haven't replied and the clock is ticking , should I just ask him to fedex it to them , leaving my email and phone number and pay my card ? Should I send the money in the fedex(not a good idea I think myself?)

I had a broken screen to. I sent the package to them by regular mail from The Netherlands. It took somthing like 4 working days to get it to them and when I paid them by credit it took only 25 hours to get it back to my home by Fedex. That won't be much different from Brittain So 20 days will not be a problem. But you need an RMA number from them. You'll get that from them by email. Without that number the won't process