Who We Are

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s
most comprehensive marketplace data.

DIGITAL. UNLEASHED!

Unleash the power of digital with ISG. We can help you transform your business with the right partners and processes ... and technologies that adapt quickly to changing customer demands and market forces.

leadership team

Mr. Connors is Chairman of the Board of Directors and Chief Executive Officer of ISG, a leading global technology research and advisory services firm. Mr. Connors is responsible for the global strategy and operations of ISG and is an expert in helping clients achieve operational excellence in their organizations.

Prior to ISG, he served as Chairman & CEO of the Media Measurement & Information (MMI) group of VNU, now The Nielsen Company, a leading global information and media company.

In 2001, he led the formation of the MMI group, comprised of VNU’s media information, entertainment, software and Internet businesses, including Nielsen Media Research, NetRatings and Nielsen Entertainment. He also served as Chairman of VNU World Directories business, a leading Yellow Pages Directories company operating in seven countries. Before joining VNU, Mr. Connors was Vice Chairman of ACNielsen Corporation, the world leader in marketing information services, where he helped lead the turnaround of ACNielsen into a profitable company.

During his leadership, ACNielsen’s equity value grew from $893 million, its market capitalization immediately following its spin-off from the Dun & Bradstreet Corporation in November, 1996, to $2.3 billion, its sales price to VNU in February, 2001. Mr. Connors also led the integration of ACNielsen into VNU after the acquisition. Earlier, Mr. Connors was Senior Vice President with The Dun & Bradstreet Corporation, which owned such companies as Moody’s Investors Service, Reuben H. Donnelley, IMS Health, ACNielsen, Nielsen Media Research, D&B Credit Services and a majority stake in Gartner Group. He played a leading role in D&B’s break-up into three separate publicly traded companies in 1996.

Mr. Connors is a director of both Eastman Chemical and Chubb Ltd. He has appeared on CNBC Power Lunch, CNBC Fast Money and is quoted in the New York Times and other leading publications on media, information services and the Special Purpose Acquisition Company investment vehicle.

David E. Berger, Executive Vice President and Chief Financial Officer. He is responsible for Finance, Investor Relations, Legal and IT Operations.

Previously, Mr. Berger was Senior Vice President, Corporate Controller and Investor Relations with The Nielsen Company, a $5 billion global information and media company where he spent more than eight years and participated in a number of strategic acquisitions for the company. Prior to Nielsen, he was with Simon & Schuster (S&S) and Viacom for nine years where he held a variety of increasingly important financial positions including Senior Vice President of Finance and Controller of S&S. He was the lead on development and strategic initiatives; financial and operational matters; and managed a staff of over 200 financial professionals. Mr. Berger is a graduate of the Wharton School of the University of Pennsylvania and earned his Masters of Business Administration from the University of Chicago.

Lois Coatney is a recognized expert in the field of Supplier and Contract Management. As Partner and President, ISG GovernX®, she drives innovation and industry leading practices in the area of service integration, supplier management, third party risk, and operating model transformation. She brings more than 25 years of experience in IT operations transformation to her work with such ISG clients as Abbott, CNA, Exelon, Loblaw, Monsanto, Pitney Bowes and United Technologies.

Todd Dreger is Partner and President, Americas Markets, at ISG. A business strategist and turnaround expert, Todd has more than 20 years of internal and external sourcing experience that spans all aspects of information technology and business processes. His perspective has been shaped by stints as a sourcing procurer, service provider and advisor. He develops creative yet practical strategies and solutions that preserve a corporation’s culture while navigating challenging economic conditions. He has served clients in India, Israel, Eastern Europe and Central, North and South America. Todd has a bachelor’s degree in strategic management from the University of North Texas and an MBA from the University of Texas at Dallas.

Paul serves as Partner and President of ISG Research and Client Experience and is responsible for the ISG Research business globally, including such products as ISG Provider Lens™ provider evaluation research, ISG Momentum® market research and ISG Events. In addition, Paul leads the firm’s entire Client Experience, including digital and product marketing, partnerships and alliances, sales enablement and corporate communications. He was previously CMO and Americas Head for Mindtree during the six-year span in which Mindtree, a fast-growing technology services company, expanded from $400 million to $1 billion in revenue. Prior to Mindtree, Paul held executive positions with Infosys, HP and Dell. Paul earned a bachelor’s degree in computer science from Brandeis University and a master’s degree in business administration from The Wharton School. He serves as the co-chairman of The Gastric Cancer Foundation.

Steve Hall is responsible for the firm’s Europe, Middle East & Africa region, as well as its global Digital Advisory Services business. During his time with ISG, Mr. Hall has led some of the company’s largest and most complex engagements with clients as diverse as United Airlines, Symantec, BP, World Bank, CEMEX and Motorola. He is a seasoned professional who brings considerable experience in emerging technologies to ISG clients. Prior to his position at ISG, Mr. Hall held senior roles at a number of renowned IT services companies, including Unisys and MCI. He also led large-scale eBusiness initiatives for technology solutions providers C-Bridge and CBSI and gained deep outsourcing and offshore software development experience as a delivery executive with Covansys. Mr. Hall co-authored Managing Global Development Risk: A Guide to Managing Global Software Development. He earned his degree in Computer Science from Regis University.

Tom Kucinski is responsible for the firm’s overall human resources function, with a particular focus on strategic talent management, leadership development and organizational change initiatives.

An accomplished global Human Resource leader with more than 30 years of experience in the professional services, finance and consumer products industries, Tom joined ISG in 2013 as its Global Leader – Total Rewards and HR Operations and was named to his current post in 2017. Prior to ISG, Tom held HR leadership roles at NASDAQ OMX, Nielsen and American Express, with a particular emphasis on compensation and benefits strategy and design.

An avid distance runner, Tom holds a Master’s Degree in Human Resources Management from Rutgers University in New Brunswick, N.J., and a Bachelor’s of Science Degree in Psychology from the University of Scranton, Scranton, Pa.

Todd Lavieri is Vice Chairman of ISG, working closely with the executive leadership team on corporate strategy and governance matters. He also is responsible for ISG Americas – the firm’s largest region, encompassing half of ISG’s revenues – and ISG Asia Pacific. He joined ISG in July 2014.

Previously, Todd was with IBM, where he served as general manager of IBM Global Consulting and more recently as general manager, Global Business Services, IBM Canada. Before joining IBM in 2010, Todd was president and CEO of Archstone Consulting, a strategy and operations advisory firm he founded in 2003 and sold to The Hackett Group in 2009. Earlier, he was a partner at Deloitte Consulting and a member of its Global Management Committee during a distinguished 13-year career with the firm.

An expert on business transformation and cost optimization services, he has personally advised Global 1000 clients across such sectors as manufacturing, retail, life sciences, healthcare, energy and consumer products. Todd is a graduate of Trinity College, Hartford, Connecticut, and holds an MBA from Duke University’s Fuqua School of Business.

Lyonel Roüast joined Compass Management Consulting France in 1999 and is responsible for managing the fast-growing European presence of the company. Previously he held the posts of Managing Director Compass South Europe and Director of Europe.

Prior to joining Compass, Lyonel spent much of his career with IBM France where he was a Sales Manager specialising in the banking sector. In 1995 he was appointed Sales Director for the banking sector of CGI and then for the banking department with IBM Global Services.

An engineering graduate from the ESIEA, Lyonel also has a post graduate degree from IAE Paris.

Kathy Rudy is Chief Data and Analytics Officer of ISG and a member of the ISG Executive Board. She was named to this post in January 2020. Kathy is responsible for the development of ISG data solutions and platforms to deliver new and even more valuable insights to our clients, as part of the overall ISG Platform strategy. She is working across the firm to enhance our data products, develop data-driven consulting assets, and increase our go-to-market effectiveness. Throughout her 20 years with the firm, Kathy has supported hundreds of client organizations as they leverage data to drive greater efficiency and effectiveness in their IT operations, build measurement programs and support critical sourcing decisions. She was responsible for the development of ISG Inform™, the firm’s next-generation data-as-a-service platform solution, launched in 2019. Before joining ISG in 2000, Kathy, a graduate of Michigan State University, was part of the Unisys team that managed the transition from internally delivered IT services to an outsourced environment for the City of Chicago.

Chip Wagner serves as Chief Executive Officer of ISG Automation, the fast-growing robotic process automation (RPA) division of ISG. ISG Automation helps clients navigate the myriad challenges, risks and opportunities of automation – from selecting the right automation software partner to building a bot workforce to leveraging the technology to transform and improve business outcomes. Chip joined ISG in 2016 through the acquisition of Alsbridge, where he was CEO. Most recently, he was president of ISG Americas Industries. Chip has more than 30 years of technology experience and is a recognized industry expert in the nascent field of RPA and a regular speaker on the impact of innovative and disruptive technologies. In addition, Chip has deep knowledge in business transformation, contract negotiations and telecommunications and has been directly involved in more than $15 billion in sourcing transactions.

board of directors

Mr. Connors is Chairman of the Board of Directors and Chief Executive Officer of ISG, a leading global technology research and advisory services firm. Mr. Connors is responsible for the global strategy and operations of ISG and is an expert in helping clients achieve operational excellence in their organizations.

Prior to ISG, he served as Chairman & CEO of the Media Measurement & Information (MMI) group of VNU, now The Nielsen Company, a leading global information and media company.

In 2001, he led the formation of the MMI group, comprised of VNU’s media information, entertainment, software and Internet businesses, including Nielsen Media Research, NetRatings and Nielsen Entertainment. He also served as Chairman of VNU World Directories business, a leading Yellow Pages Directories company operating in seven countries. Before joining VNU, Mr. Connors was Vice Chairman of ACNielsen Corporation, the world leader in marketing information services, where he helped lead the turnaround of ACNielsen into a profitable company.

During his leadership, ACNielsen’s equity value grew from $893 million, its market capitalization immediately following its spin-off from the Dun & Bradstreet Corporation in November, 1996, to $2.3 billion, its sales price to VNU in February, 2001. Mr. Connors also led the integration of ACNielsen into VNU after the acquisition. Earlier, Mr. Connors was Senior Vice President with The Dun & Bradstreet Corporation, which owned such companies as Moody’s Investors Service, Reuben H. Donnelley, IMS Health, ACNielsen, Nielsen Media Research, D&B Credit Services and a majority stake in Gartner Group. He played a leading role in D&B’s break-up into three separate publicly traded companies in 1996.

Mr. Connors is a director of both Eastman Chemical and Chubb Ltd. He has appeared on CNBC Power Lunch, CNBC Fast Money and is quoted in the New York Times and other leading publications on media, information services and the Special Purpose Acquisition Company investment vehicle.

Neil G. Budnick has served as our Director since June 2011. Mr. Budnick is currently the Managing Director at Channel Rock Partners, a management consulting firm that provides business strategy and opportunity analysis, operations improvement and risk management for corporations. Until April 2007, Mr. Budnick was President of MBIA Insurance Corporation, a major financial services company. During his 23 years at MBIA, Mr. Budnick held increasingly important positions including: Vice Chairman; Chief Financial Officer; President, Public and Corporate Finance Division; and Senior Vice President, Head of Municipal and Structure Finance. Earlier in his career, Mr. Budnick was also Vice President of the Public Finance Department of Standard & Poor’s Corporation. He was a Board Member and Chair of the Audit Committee of RHR International, a management firm that specializes in executive development until December 2018. Following an appointment by the Governor of Connecticut in 2012, he served from 2012‑2013 as Chairman of the Investment Advisory Council (IAC), the state body responsible for working with the State Treasurer in overseeing the investments of the Connecticut Retirement Plans and Trust Funds. Mr. Budnick holds a B.A. in Political Science from Boston College and an M.P.A. in Public Administration from the University of Colorado.

Gerald S. Hobbs, Lead Director, is a Managing Director and Operating Partner at Boston Ventures, a leading private-equity firm. Previously, he was the Chairman and CEO of VNU, Inc. (now The Nielsen Company), a leading business, marketing and media information services company. Under Hobbs, VNU rapidly expanded into a multi-billion dollar enterprise by acquiring more than 60 media and information services companies over ten years. Hobbs began his career with Procter & Gamble before joining Billboard Publications, Inc. (later BPI) in 1969. In 1984, he led a management buyout of BPI, and later sold the business to Affiliated Publications, publisher of the Boston Globe, but remained as CEO, leading the business through a period of rapid expansion. In 1991, Hobbs and a partnership group purchased a majority interest in BPI, and in 1994 he presided over the sale of BPI to VNU. Hobbs is past Chairman and Director of American Business Media and the Advertising Council, Inc. He is currently a Director of BNA, Inc. and The Nielsen Company.

Bruce N. Pfau was named to the ISG Board of Directors in July 2019. Over a 30-year career, Pfau, a former long-time senior executive with KPMG, has served as a billable C-suite consultant, P&L partner and consulting practice leader; as a vice chairman of a Big 4 accounting and consulting firm; and as a business author, speaker and noted expert on human-capital-intensive, data-driven businesses. Pfau joined KPMG in 2004 and served as the firm’s vice chairman of Human Resources and Communications for 12 years. During this time, he was a member of the 10-person KPMG management committee responsible for leading the firm and served on the KPMG acquisition committee that oversaw the acquisition of 10 businesses.Upon his mandatory retirement from his vice chairman role at age 60, he served from 2016 to 2018 as a partner, senior consultant and “ambassador” to some of KPMG’s increasingly important executive markets. Earlier in his career, Pfau held executive positions with services firms including Watson Wyatt Worldwide (now Willis Towers Watson) and Hay Group (now Korn Ferry Hay). Pfau holds a bachelor’s degree from Tufts University and master’s and doctoral degrees from Loyola University Chicago.

Christine Putur was named to the ISG Board in March of 2014. She is currently the Chief Information Officer of Recreational Equipment, Inc. (REI), the national outdoor retail co-op dedicated to inspiring, educating and outfitting its members for a lifetime of outdoor adventure and stewardship. Ms. Putur joined REI in October of 2017 with the aim of leveraging technology to enable the next generation of outdoor experiences. Previously, she was the Chief Information Officer of Coach, Inc., a leading New York design house of modern luxury accessories. Ms. Putur joined Coach in January 2013 to lead the global Information Services (IS) organization and leverage technology for driving revenue growth, continuously improving the customer experience and reducing operating expense. Earlier, Ms. Putur was Senior Vice President and Chief Information Officer for Staples where she was responsible for technology strategy and execution globally. She joined Staples in 1999 as a leader on the Staples.com team and held positions of increasing responsibility until she was appointed CIO in 2011. Before Staples, she was at Digital/Compaq Computer Corporation for 15 years. Ms. Putur holds a BA in Administrative Science and Math from Colby College and an MS in Management Information Systems from Boston University.

Kalpana Raina has served as our Director since August 2009. Ms. Raina is the managing partner of 252 Solutions, LLC, an advisory firm that specializes in strategic development and implementation. Previously, Ms. Raina was a senior executive with The Bank of New York, a global financial services company. She joined the Bank in 1989 and held a variety of leadership positions, most recently Executive Vice President and Head of European Country Management and Corporate Banking. Prior to that, she served in Mumbai, India as the bank’s Executive Vice President, International. During her eighteen year career with the bank she had responsibility for clients in the Media, Telecommunications, Healthcare, Retailing, Hotels and Leisure and Financial services industries in Asia, Europe, and the United States. Ms. Raina is also a director of Yellow Pages Limited (TSX: YLO), where she serves on the Nominating and Corporate Governance Committee and Audit Committee. Until December 2017, Ms. Raina was also a director of John Wiley & Son (NYSE: JWa and JWb). She is a member of Women Corporate Directors and The National Association of Corporate Directors and a past member of The U.S. India Business Council.

Donald C. Waite III has served as our Director since January 2008. Mr. Waite is an adjunct professor at Columbia Graduate School of Business. Mr. Waite retired from McKinsey & Company, the international management consulting firm, in February 2002 after 36 years of service. From 1996 to 2002, he was one of three members of the Firm’s Office of the Managing Director, and Chairman of the Firm’s Investment Committee and Compensation Committee. Mr. Waite is a Director Emeritus of McKinsey & Company and sits on the Board of Directors of the McKinsey Investment Office (MIO). Mr. Waite served on the Board of Directors of The Guardian Life Insurance Company of America from 2002‑2017.