Frequently Asked Questions

Frequently Asked Questions

How does the 5 day trial work?

You can test publishing ThingLinks to your LMS for free under the 5 day trial. Activating the trial will require entering a credit card and you can cancel at any time during the trial and not be charged. Content you publish under the trial will redirect to ThingLink if you cancel. The license renews annually until canceled. If you need a longer trial don't hesitate to ask.

Do you have monthly plans and do I have to pay with card?

We don’t have monthly plans at this time, but if you have a special reason or case please don’t hesitate to contact us. We can send invoices starting with the Premium license, Professional upgrades must pay with card.

What happens after I cancel my subscription?

If you cancel the license content that was created will remain functional and accessible on ThingLink, but published content will redirect to ThingLink.

What does no publishing and publishing mean?

Our Free Trial account allows you to fully explore ThingLink features and create interactive images, videos, 360 images and 360 videos. In order to publish this content or share it onward, you will need to upgrade to Professional.

How are ThingLinks published, can I download ThingLinks?

It is most common to embed ThingLinks into your website or LMS via responsive embed code or oembed. We do work within most standard LMS that support embed codes. Or, you can share a direct fullscreen link to the ThingLink. ThingLinks can't be downloaded for offline use and all content is hosted on ThingLink through AWS.

Where do ThingLinks function, are they responsive?

Yes! ThingLinks are fully responsive and work excellent on all devices, from small phones to large touch screens. Phones, tablets, desktops, touch screens, big screen TVs, mobile VR headsets, WebVR.

What are users?

Users are defined here as the actual learners or employees within your organization who will be typically consuming ThingLink content. The Professional license comes with up to 250 users and Premium starts with 250+ users. Request a custom quote to figure out the price for your usage. If you need to have a flexible option or have specific questions about users please contact us.

What are authors?

Authors are defined as anyone on your team who will be creating ThingLink content. For example, if your organization has 4 employees who will be creating ThingLinks, we would recommend 4 authors. You can share content across the team and collaborate under one profile.

What can I measure with the analytics?

You can measure total and individual views, clicks, actions, time spent on content. It is also possible to filter by total v unique, date range and more.

Does ThingLink 360° content work in VR?

Yes! There are two ways you can consume ThingLink 360° in VR. First, through a mobile VR headset like Google Cardboard. Second, through WebVR supported devices like Microsoft Mixed Reality headsets and Oculus.

Can I resell ThingLink to my clients?

Do you have Nonprofit (NPO) discounts?

Yes! If you work or represent a nonprofit, you'll have access to special pricing. Not sure if you qualify? Contact us via the email to your left. Learn more.

What if I am a teacher or student?

We have accounts built for using ThingLink in the classroom for your lessons or with students. Learn more.

What if I am using ThingLink for editorial and marketing purposes?

Discover how you can improve engagement and user experience with interactive visuals. Suitable for media, businesses, government and educational institutions creating editorial and marketing projects on websites and social media. Learn more.

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