Alisa had emergency surgery in London in mid-November; my wife had to travel to London. Alisa's post-operation recovery was slow; she was not fit for a holiday in Pakistan; we had to cancel the bookings; the following are the refund details.

Emirates cancellation charge for Alisa ticket cancellation should be lower rather then higher -- her return ticket to London was economy. Emirates have rejected my complaint, and not responded to my last message,

Travel AGENT Problems -

Emirates refunded the first three tickets to Bayani Travels on December 5 2018, but I received $16,210 refund on January 21 2019 - (43 days later).
Emirates refunded Alisa's ticket to Bayani Travels on January 14, 2019, but I received the refund of $3,875.00 on February 4 2019 - (21 days later).

Bayani Air Travels credited the refund to my account after an unwarranted delay without explaining the reasons. Bayani Travels did not indicate that apart from Emirates cancellation fee, there would be an additional cancellation fee – at the time of the booking or after the cancellation. Thus, the additional cancellation charges of $816.00 for the four tickets is wrong.