Customized service of this item is available, please contact our customer service to place orders. Please notice that: the change of the stone color and plating color is available while the material of gemstones and metal cannot be accepted.

Lajerrio Jewelry Making Process

Quality Verified By International Institution SGS

SGS: The world's largest and oldest product quality control and technical identification multinational company.

2. If your photos are approved, they'll be live on site. And you will get a $5 Rewards via Paypal within 1-7 working days.

3. The explanation and right to use the photos will be final in Lajerrio.com.

General

Where is your company located?

Our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong, and our warehouses are in Malaysia, Singapore, Guangzhou etc.

Is this a legit company?

Please, rest assured that our company is both legal and formal. Lajerrio.com has been verified by Norton Secured Seal and using HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legit and safe to use.

Do you have any retail locations?

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Jewelry

Are the stones real diamonds?

Most of our rings are made of 925 sterling silver and the stones are synthetic white sapphires. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, our stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment. You can visit 'The Stone We Use' page to know more.

Will this jewelry turn my skin green?

Of course no, our s925 sterling silver jewelry won't turn your skin green. Jewelry that turns your finger green is made of copper, while these rings are made of 925 sterling silver, and the quality has been verified by International Institution SGS.

For the plated jewelry, I worry the color will fade off.

Please DON'T worry. We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off naturally. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. You can visit 30 Days Return and One Year Warranty policy to learn more details.

Orders & Payment

How do I make changes after my order has been placed?

If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

Lajerrio is using HTTPS security protocol sitewide and do not process any of your payment information ourselves. Meanwhile we recommend you to use Paypal.

Is my personal information kept private?

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you. For more information, please read our Privacy Policy in full.

Shipping & Returns

Where do you ship to? How much of the shipping cost?

We can ship our products to every place in the world with international logistics. The rates and shipping time differs from country to country, please visit Shiping & Delivery page for more information.

How long until I receive my jewelry?

Total Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-7 business days.
Shipping time depends on the shipping method you selected. For more information, please check
Shipping & Delivery.

Will I have to pay customs duties, taxes or other fees?

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself. For more details, please visit Customs & Tax in full.

What if I DON'T like my jewelry after receive it?

Okay, DON'T worry about it. We promise an easy 30 days return policy. If you don't like the jewelry unused and in its original packaging. Please contact us first and return it as instructed. Upon acceptance of your return, the funds will be issued to your original payment account. Any promotional gifts must also be returned with your returned item.

What is your return policy?

Currently we offer an easy, hassle-free 30 days return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the purchase date. This is our
30 Days Return policy.

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How To Measure

2. Wrap the piece of paper around your knuckle, which is the largest point the ring will have to be able to get over.

3. Mark where the two ends of the paper first overlap with a marker.

4. Measure the length with a ruler.

5. Refer to ring size chart to determine what ring size is.

We have already listed some steps for you to choose your right size bracelets. Bear in mind that the more charms you add to your bracelets, the tighter it will become.

Step 1: Use the tape measure or a strip of paper to measure your wrist.

Just wrap the soft tape measure around the broadest part of your wrist and take note of the length. If you are using a plain strip of paper, mark your size with a pen or pencil then use a ruler to measure the length (The starting end of the paper must be at the base of the ruler and marked 0). That would be your wrist size.

Step 2: Add one inch, or 2.5 centimeters, onto this measurement to get the final length of your bracelets.

Please make sure there's enough space to tuck in 2 fingers as this is the space you need to add the charms. If you want to add less than seven charms, add 2 centimeters are ok. If you plan to wear eight or more charms, please add 3 centimeters. If you purchase a bangle, just choose the next size from your actual wrist measurement.