Tech Week: Microsoft Layoffs, Comcast Call Hell And Call Of Duty

Comcast CEO Brian Roberts gestures as he speaks during a cable convention in Washington, D.C., in 2013. This week, his company drew scrutiny for an agonizing customer service experience.
Susan Walsh/AP
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Susan Walsh/AP

Comcast CEO Brian Roberts gestures as he speaks during a cable convention in Washington, D.C., in 2013. This week, his company drew scrutiny for an agonizing customer service experience.

Susan Walsh/AP

Between the Comcast kerfuffle and big layoffs at Microsoft, we weren't at a loss for tech news this week. So here's what happened since your last wrap-up, from NPR and beyond.

Visa's Tech Switch: NPR's Aarti Shahani reports on Visa's new checkout system, which is aimed at making it easier for us to spend money online — and making the process more secure.

The Big Conversation

Microsoft'sBig Layoffs: Microsoft CEO Satya Nadella emailed employees about changes the company will make over the next several months, including as many as 18,000 layoffs. The staff cuts — the largest in Microsoft's history — follow the company's acquisition of phone maker Nokia.