"Great visit"

5

17/12/2018

I came to a wedding with my family and I stayed in this hotel I was in love with the Christmas decoration they have, the receptionist with red glasses, from Saturday and Sunday in the morning very friendly always helping and bringing coffee and breakfast , that is the attitude that they have to have in hotels. everything very clean and nice thank you Best Western in Delano

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear lunarana81,
Thank you so much for this nice review! It has made my day to hear that you had such a pleasant visit and you found the hotel to your liking. We pride ourselves on providing quality accommodations and friendly service, so your compliments were greatly appreciated by the staff. Please visit us again.
Sincerely,
Hotel Management

"Nice Hotel "

5

Rcastillos, Delano, California
19/11/2018

I had a business trip to go to and my friend recommended I go to this hotel. It is a very good hotel, it's very clean and comfortable. The maids were very friendly and they always greet you with a smile. The manger is always very helpful. I liked all kind of tea they have. I definitely recommend this hotel

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Thank you for taking the time to review our property. I am glad to hear you had a pleasant stay. I will forward the nice comments to our house keepers. Also I am glad I can be of help if needed. We hope to see you back at our hotel soon.

"There was no breakfast left"

1

04/11/2018

We stayed here in Delano for a family wedding and when we checked in the receptionist was friendly and nice, however on Saturday morning there was a different receptionist when me and my family walked in to the breakfast room at 7:20 there was no hot food left at all except a few potatoes. I was embarrassed to go tell the receptionist that there was no more food, I thought she would go in and check but she was just sitting in the front desk looking at her phone and didn't look up or go check on breakfast. We had to go back to our rooms because we were getting ready for the wedding and we didn't get to eat until the afternoon! When we checked out on Sunday morning however with a different receptionist there was plenty of food and I asked who the girl working on Saturday morning was and she said her name was Bianca. So we weren't happy with the girl Bianca's lack of customer service unfortunately.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Thank you for taking the time to review our property. I want to apologize for not meeting your expectations. We strive to make our guest experience an enjoyable one and I am sorry you did not experience that. I can see how this issue was very inconvenient since you had important things to do. We will address this with our front desk clerk to ensure this does not happen again. I hope you come back and give us another change to give you a better experience at our hotel.

"Horrible Receptionist!"

1

rosyl8535, Nevada City, California
29/10/2018

We checked out on Sunday October the 28th about 10ish or so, the receptionist which name I didn't get but she had long gray hair and fake lashes on was extremely rude!! She took the room key from my husbands hand and didn't even ask how our stay was or if we wanted a receipt, she didn't even say good morning or even talk to us!! I'm guessing she's not a morning person, so why would they even have her working a morning shift!! Everything else was excellent but because of this rude and mean receptionist we will not be returning to this best western in Delano and would not recommend anyone stay here, at least not when this girl is working mornings. Believe it or not but the friendliness of the receptionists really does make a humongous difference in your stay it can either be a good positive stay or a horrible stay because of the way your treated and talked to. I would suggest not having such a rude non morning person working a morning shift.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear rosyl8535,
I would like to offer my sincerest apologies for this experience. It is our top priority that guests feel comfortable and welcome throughout their stay, so I am very disappointed to hear that you did not enjoy your time with us and am working to ensure it does not happen again. Thank you for taking the time to alert us to your concerns and if you wish to speak further about your experience, please do not hesitate to reach out to me directly at the hotel.
Sincerely,
Hotel Management

"A Nice Friendly Comfy Place to Stay!!!!!"

5

Lefty S, Fort Worth, Texas
18/10/2018

This Best Western is one of my favorites!! Always a friendly face at the front desk, rooms are nice and clean,
bedding is very comfortable, has a fridge and microwave. Nice indoor heated pool and hot tub! Plenty of
parking for small and large vehicles. Restaurants are right next door. Breakfast is included. It consists of
potatoes, eggs, meat, wonderful hot sauce (homemade) and the usual continental items.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear Lefty S,
Thank you for reviewing the hotel! It is always a treat to hear from guests who truly enjoyed their stay. We strive to provide comfortable accommodations and friendly service, so your compliments are greatly appreciated. I agree that our breakfast is one of the best in the area and will be sure to pass along your compliments to the breakfast staff. Please visit us again!
Sincerely,
Hotel Management

"Shantal was great!"

5

lakemeadfisherperson, Kingman, Arizona
03/10/2018

Through no fault of their own - all my fault - our reservation was incorrect. Shantal was absolutely wonderful in fixing everything and allowing us check in. The room was clean and comfortable and we had a quiet night, sleeping peacefully. The internet worked perfectly and the complimentary breakfast was adequate. We will definitely return.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear lakemeadfisherperson,
Thank you for this nice review! I am thrilled to hear that you had such an enjoyable stay with us and were able to work out the reservation troubles. I have shared your review with Shantal and she was very pleased to hear your kind remarks. It is our top priority that guests are comfortable throughout their stay, so I am glad that you had a comfortable night's sleep. We look forward to having you stay with us again.
Sincerely,
Hotel Management

"Religious Retreat"

3

George316, Los Angeles, California
30/09/2018

My family visited this hotel for a church event approx. 8 yrs. ago and they were very pleased-so pleased that they would return. This was my 1st visit. The location is great with restaurants & a K-Mart close by. The staff was friendly & helpful.
I suspect there is a heavy turnover. Although it's been renovated there are signs of wear. The TV remote was missing & there wasn't a problem getting another. However, the TV wasn't working & couldn't be replaced until the following morning. Thank goodness for laptops & smartphones. The mattress was lumpy & there wasn't enough counter space in the accessible bathroom. Not a big deal-something we've worked around. On the 1st night I found & killed 2 cockroaches & 3 on the 2nd morning. I kept this away from my disabled wife knowing she'd want to leave if she knew. Finding another hotel in this area would be a challenge on weekends, so I stuck it out. We made reservations months ago & prepaid for our stay. We've used Best Western for at least 30 years & have never been disappointed. We really liked staffing & service, but anything crawling in a hotel room can be a deal breaker. We will not be staying at this hotel again.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear George316,
Thank you for taking the time to offer this feedback. I am glad you had pleasant experiences with the staff and enjoyed the location of the hotel, however, I am sorry that you encountered some of the other issues. I have discussed your concerns with housekeeping and we are working to ensure this does not happen again. We are in the process of upgrading the hotel in a variety of ways and have further improvements planned in the future. We always welcome guest feedback as it helps us improve upon the hotel experience, so thank you for these comments.
Sincerely,
Hotel Management

"Horrible morning service"

1

balaskik56, Las Vegas, Nevada
04/09/2018

My husband and I stayed at this Best western on Saturday, the check in was fast and easy we were greeted by a smiling receptionist, our room was clean. We were getting ready to head out on Sunday and we stopped in at the breakfast area to eat before we left to our destination, there was a few people eating so there was little food left so I went to the front desk area and asked the lady very politely if we can possibly get more eggs and some milk, she said she would go in a bit because she was busy, so I walked back and waited for the food, it was about 8:05 when we went in to the breakfast area and 25 minutes later she still hadn't went in, I walked back out and asked again and she said that breakfast was about to be over so she couldn't make any more eggs, I told her that she said earlier she would go in so we waited but she never went in and she responded that she was busy. I don't understand what she was busy doing because the breakfast area was a mess, someone had spilled milk on the floor and she never went in to clean and there was waffle batter everywhere, I told her that I wanted to speak to a manager and she told me to call the hotel on Tuesday morning. I asked for her name and I believe she said Blanca, she wasn't the very nicest lady. My husband and I had to go over to the Denny's next door to have breakfast instead

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear balaskik56,
I am sorry to hear about your disappointing experience on the morning of your stay. We strive to provide quality accommodations and friendly service, so it is always disappointing to hear that a guest did not enjoy their stay. I take this matter seriously and have made note of your concern. I am working to ensure that this does not happen again. Thank you for taking the time to offer this feedback, as it helps us improve the experience for all guests.
Sincerely,
Hotel Management

"Rude front desk woman"

1

mrshydnes, San Francisco, California
01/09/2018

All was very good except the front desk woman Cristina, she was rude and obnoxious. She was sitting on her phone not minding anything else. The lady's that checked us in were very nice and helpful but this woman at night was nothing but rude

BEST WESTERN L, Manager at Best Western Liberty Inn, responded to this review
Thank you for taking the time to review our property. We are sorry to hear that we did not meet your expectations. We strive on our superior customer service and I am sorry you did not get that from our clerk. We will certainly take your comments into trying to improve. We hope that you give us another chance to try to make things right. Look forward to seeing you back soon.

"Great experience"

5

jhO1670KV, Los Banos, California
19/08/2018

the rooms are great the pillows were fantastic that the bed was quite comfortable the staff is amazingly friendly the breakfast was excellent what else can I say was a great night sleep and was totally refreshing I did not use the pool but it look great.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear jhO1670KV,
Thank you for taking the time to review the hotel. It is always nice to hear from guests who enjoyed their time here. It is our top priority that guests are comfortable throughout their stay, so your compliments are greatly appreciated. I shared your review with the staff and everyone was thrilled to hear that you had such a pleasant experience. Please visit us again.

"Sketchy"

2

17/06/2018

Check-in staff nice and friendly; fast service. Other staff friendly as well. Room very comfortable and clean. FYI this hotel is primarily used by travelers visiting the jail on weekends. Weren't aware of this upon booking. One restaurant within walking distance but other than that; fast food is the only option.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Thank you for taking the time to review our property. I do not know where you got your information from, but our hotel is only about 5% used by prison visitors on weekends. Most of our weekend guest come to visit family, parties, funeral or people just passing through. I am sorry that you did not know this, but we have 4 restaurants within walking distance and 2 fast food restaurants close by. If you ever come stay with us again, please ask our staff and they will be able to provide you with this information. We look forward to seeing you again.
Thank you

"Grand canyon"

4

05/05/2018

We were on our way home from the Grand Canyon, and after a Sand Stoem through the Mojavi, it was a great hotel for the location.
We arrived in Delano and the service was great. Just wish you had an elevator for those that dont plan ahead for their bad knees. We made it work.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
On behalf of all our staff we would like to thank you for taking the time to review our property. I am sorry that we do not have an elevator at this time. We will take your feed back into consideration. We look forward to continue having your business.

"Pleased with the service"

4

Gary F, Stockton, United States
30/04/2018

Hotel staff were friendly and helpful. Breakfast was wonderful, coffee was hot. We needed an accessible room on this trip, and the only negative was no counter space or shelving near the bathroom sink. Curling iron would not sit on the sink without falling off.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear Gary F,
Thank you for taking the time to review the hotel. I am glad to hear that you enjoyed your stay with us.We pride ourselves on providing quality accommodations and friendly service, so your compliments are greatly appreciated. We are always looking for ways to further improve the experience of our guests and welcome guest feedback. Please visit us again.
Best,
Daniel Ibarra
General Manager

"Very Nice"

4

bdt7, Tehachapi, California
18/04/2018

Great customer service and consistently nice, clean rooms. The staff is quick to offer assistance with additional requests. Best Western holds the line for a quality experience and ensures their staff is well trained and helpful.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
On behalf of all our staff at the Best Western Liberty Inn in Delano, we would like to thank you for taking the time to review our property. Your feed back is important to us. We are glad you enjoyed your stay and look forward to continue having your business.
Thank you

"Best Western Delano"

4

Wayne C, Clarksville, United States
09/03/2018

Just off US99 between Fresno and Bakersfield, this quiet little out of the way hotel has some very friendly and helpful people working there. Not much to around the area, but if you find yourself needing to get off the road and a good place to rest, this is your destination in the valley.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear Wayne C,
Thank you for taking the time to review the hotel. I am glad to hear that you had a pleasant stay with us. I agree that this hotel is a great stopping place while traveling throughout California, and we are proud to offer comfortable accommodations and friendly service at competitive rates. I shared your review with the staff and everyone greatly appreciated your compliments. Please stay with us again.
Best,
Daniel Ibarra
General Manager

"No sleep motel"

1

Ali T, San Francisco, California
04/02/2018

The worst night I have ever had at a hotel. The wall were paper thin, they put us in the closest room to the lobby and all night I could here loud talking , walking heavy overhead . I finbaly banged on the wall to get them to be quiet and called the front desk. The girl offered to call the noisy guests in both rooms but if still took some time for them to quiet down.

BEST WESTERN L, Front Office Manager at Best Western Liberty Inn, responded to this review
On behalf of our staff at Best Western Liberty Inn I would like to apologize for not meeting your expectations. I hope that you give us another chance to make things right. And I would like to offer you a 20% discount on a future stay.
Thank you,
Alma- Assistant GM

"Relaxing Visit"

5

D246RIbrendag, Culver City, United States
30/01/2018

I have stayed at at this Best Western every time I visit Delano. It has consistently been the best at service and room quality. The rooms are comfortable, clean and met my needs. Great complimentary breakfast and amenities available during the day!

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear D246RIbrendag,
What a kind review! Thank you so much for taking the time to offer your feedback. We pride ourselves on providing quality accommodations and friendly service at very competitive rates, so your comments are greatly appreciated. I agree that the full breakfast is great and have passed along your compliments to the breakfast staff. It is always nice to hear from returning guests and we look forward to your next stay with us.
Sincerely,
Daniel Ibarra
General Manager

"convenient and friendly place for the night"

4

Pat S, Princeton, Canada
18/01/2018

Easy to access off of freeway and found front desk staff very friendly. Busy place with large rooms and very comfy beds. Breakfast filling and well stocked. Chantal who worked both the front desk and the breakfast room was fantastic and made our stay more enjoyable.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear Pat S,
Thank you for taking the time to review the hotel. It is always nice to hear from guests who enjoyed their stay with us. I am glad to hear that you had the chance to get to know our wonderful staff. I passed along your compliments to Chantal and the rest of the staff and they were thrilled to hear your kind remarks. I agree that the convenient location makes this the perfect place to stop while traveling throughout California, and please stay with us again.
Sincerely,
Daniel Ibarra
General Manager

"Best service"

5

Mrsnunez, Torrance, California
06/01/2018

The girl that checked us in went over and beyond to give the best service and she always has a smile on her face. I am extremely satisfied with the service we got during our stay. I only wish i remembered her name so i could give good feedback to her manager.

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear Mrsnunez,
Thank you so much for this kind review. I am glad to hear that you had a pleasant stay with us. We pride ourselves on providing quality accommodations and friendly service, so your compliments are greatly appreciated. I shared your kind words with the front desk staff and they were thrilled that you enjoyed your time at the hotel. Thank you for this feedback and please stay with us again.
Sincerely,
Daniel Ibarra
General Manager

"Christmas trip to visit grandson"

5

gerardocT14QV, Bermuda Dunes, California
29/12/2017

I've stayed here before in the past for work and pleasure the people are very helpful she even told me that I had enough points on my platinum card to stay there for free for one night if I wanted to use it and I decide to use it I really appreciated that

BEST WESTERN L, General Manager at Best Western Liberty Inn, responded to this review
Dear gerardocT14QV,
Thank you so much for sharing this review. It is always nice to hear from returning guests and we appreciate your loyalty. I agree that our staff is what makes this hotel such a special place to work and visit, so I shared your kind review with the team. We look forward to your next stay.
Sincerely,
Daniel Ibarra
General Manager

"The staff was wondeful"

4

702renateg, San Jose, United States
25/12/2017

The Liberty Inn was very clean,the rooms were spacious and comfortable; there was Christmas décor which made the place feel festive,BTW the tree was beautiful. The food was good and the staff was very friendlyand accomendating. We will be back for future stays.

beautyqueen515, Front Office Manager at Best Western Liberty Inn, responded to this review
Thank you for your wonderful review. We are glad that you enjoyed your stay with us here at the Best Western Liberty Inn in Delano Ca. We look forward to your business and hope to our service continues to meet your expectations.
Thank you

"Convenient place to stay"

4

20/12/2017

Older hotel but nice despite. Very conveniently located with a Denny's, a fast food restaurant and a gas station in same parking area. Rooms are clean and large. Only drawback is stairs only to upper floor (no elevator). Nice hotel when traveling on 99 between northern and southern California, would stay here again.

"Sinks in the room, not bathroom"

4

JHROrange, Orange, California
14/12/2017

We had an enjoyable experience at the Best Western Liberty Inn in Delano. Two facts I was not aware of before reserving the hotel: sinks are in the rooms, not bathrooms and there is no elevator for this two story small hotel. The side of the hotel faces a Denny's, Jack's, and Perko's Café within walking distance. Location is right off of Highway 99. We had a 2 bed room on the second floor. I advise staying in a room away from the staircase. We finished our business by 3 PM on the second day of our stay. The hotel graciously did not charge us for the second night. Breakfast was fine. Comfortable small hotel.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear JHROrange,
Thank you so much for taking the time to review the hotel. It is always nice to hear form guests who had a pleasant stay with us. I agree that the location is very convenient when traveling throughout California. We pride ourselves on offering quality accommodations and top-notch service, so your compliments are greatly appreciated. If your prefer a first floor or quieter room, please do not hesitate to call the front desk prior to check in and we will do our best to accommodate. Please visit us again.
Sincerely,
Daniel Ibarra
General Manager

"A Great Place"

5

25/11/2017

We stayed here because of the convenient location. Could not have been more happier with the decor, the 2 restaurants that were in walking distance and the friendliness of the hotel staff. Although the lobby was just upgraded, the rooms need the same love, especially the bathrooms are in need of a facelift. Other than that was very impressed with all.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear A5528USbrendac,
Thank you for reviewing the hotel. It is always nice to hear from guests who enjoyed their stay with us. I agree that the location is very convenient and it is great to have those restaurants nearby. We pride ourselves on offering friendly service and quality accommodations, so the staff was excited to hear your compliments. We always welcome guest feedback so thank you for your suggestions, and you will be pleased to hear that we have many upgrades planned in the future. Please visit us again.
Sincerely,
Daniel Ibarra
General Manager

"Comfortable, helpful staff, and good to have a hot breakfast"

4

Rhymetime, Sausalito, California
25/11/2017

This hotel was welcoming and comfortable. I'm a light sleeper and they graciously accommodated me when I asked for their quietest room. Although the hotel is near a busy road, I was impressed by how well the closed windows block out sound and I didn't hear any noise from other rooms. On a cool night outside, I stayed warm without having to use the heater. The staff was helpful, agreeing to keep the freezer pack from my cooler in their office freezer overnight. I was also happy to have a hot breakfast of eggs and potatoes instead of the usual sugar and carbs that are typically offered for hotels at this price. A couple things to note for planning. First, the hotel is the go-to place for workers in the area so make sure to book ahead because it fills up. Second, there is no elevator and those with mobility challenges should book a room on the first floor.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear Rhymetime,
Thank you for taking the time to share this kind review. It is our top priority that guests feel comfortable and welcome throughout their stay, so your compliments are greatly appreciated. We always do our best to accommodate guest requests and if you would like a specific room please do not hesitate to call the front desk ahead of your stay. Our breakfast seems to be quite popular among guests! I passed along your nice remarks to the staff and everyone was thrilled to ear that you enjoyed your stay. Please stay with us again.
Sincerely,
Daniel Ibarra
General Manager

"Nice place to bed down"

4

X9339AYphilipm, Rocklin, United States
07/11/2017

Clean, comfortable place to stay. Great staff, always willing to go out of their way to assist you. Good breakfast in the morning. How about that indoor swimming pool. Small indoor spa to go along with it.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear X9339AYphilipm,
Thank you for taking the time to review us. I am thrilled to hear that you had a pleasant stay at the hotel. I shared your review with the staff and everyone was grateful for your remarks. It is our top priority that guests feel welcome and comfortable throughout their stay, so your compliments mean a lot. I agree that the pool and spa are great for relaxing after a long day of travel! We look forward to having you stay with us again.
Sincerely,
Daniel Ibarra
General Manager

"Clean and Friendly"

5

supermom6337, Dallas, Texas
03/11/2017

My husband and I stayed three nights in October at this Delano California hotel it was a wonderful stay the hotel is Clean the Staff is friendly, attentive and courteous it's also walking distance to food like Denny's, Jack In the box, Burger King just to name a few and the hotel also services complementary Hot breakfast like scrambled eggs, country style potatoes, bacon, sausage Oh and a home style hot sauce that is very authentic you would think it was hand made. oh and I can't forget pancakes or waffles. if y'all are looking for a place to stay in Delano well this Best Western is the place a special Thank you to Maria Leyva you made us feel like we were home and home for us is Texas

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear supermom6337,
Thank you so much for this nice review. It always makes my day to hear from guests who enjoyed their time at the hotel. We pride ourselves on providing quality accommodations and friendly service and I am glad you got to enjoy the full, hot breakfast that we are so proud of. The comfort of guests is our top priority so hearing that you felt at home is a huge compliment. Please stay with us again.
Sincerely,
Daniel Ibarra
General Manager

"Pleasure "

5

15/10/2017

All the hotel personnel at BW were friendly and helpful however, Shantelle Gutierrez stands out as an exceptional employee, she went the extra mile to make sure we were satisfied. I would highly recommend staying at this hotel.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear Maria V,
What a kind review! Thank you so much for taking the time to share these compliments. We pride ourselves on offering friendly and welcoming service, so your comments are greatly appreciated. I shared your review with Shantelle and she was thrilled to hear that you had an enjoyable stay. Please visit us again.
Sincerely,
Daniel Ibarra
General Manager

"Best western liberty experience"

5

Amir S, Delano, California
27/09/2017

We had a pleasant experience in best western liberty in delano and we will definitely will be back here to stay because of easy access from freeway , freindly staff clean rooms good breakfast and good and fair price.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear Amir S,
Thank you so much for this nice review. It is always great to hear from guests who enjoyed their stay with us. I agree that the convenient location of the hotel is a great asset, and we pride ourselves on providing competitive rates. I passed along your compliments to the staff and everyone was excited to hear your kind comments. We look forward to your next visit.
Sincerely,
Fernando Ibarra
General Manager

"Good Hotel"

4

MichelleandFin, London, United Kingdom
14/09/2017

Hubby and I had a lovely 2 night stay on 10th and 11th September 2017. Rooms lovely and clean. Nice touch with the fridge in the room. Front desk staff very friendly and helpful. 100% recommend would have given a 5 but breakfast was cold on both mornings..

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear MichelleandFinn,
Thank you so much for reviewing the hotel. It is great to hear that you and your husband enjoyed your stay with us and found the accommodations clean and comfortable. I agree that our wonderful team is what makes the hotel such a special place to work and visit, and I passed along your compliments to the staff. I appreciate your suggestions about the breakfast and will ensure that we make adjustments. Please stay with us again.
Sincerely,
Fernando Ibarra
General Manager

"Rooms"

4

D7844XMjosephp, Simi Valley, United States
07/09/2017

Staff was very helpful with making sure that my friends and I were able to stay for the second night. The rooms are decorated very nice. A/C worked very good and was not noisy. Rooms are well insulated. External noise could not be haard.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear D7844XMjosephp,
Thank you for taking the time to review the hotel. It is always to nice to hear that guests had a pleasant stay and we were able extend your stay. It is our top priority that guests are comfortable throughout their time here, so I am glad that you found the room to your liking. I shared your review with the staff and the compliments were greatly appreciated. Please stay with us again.
Sincerely,
Fernando Ibarra
General Manager

"Relaxing Weekend Stay"

4

D246RIbrendag, Culver City, United States
28/08/2017

Came to Delano to visit a family member and enjoyed my stay at Liberty Inn. This is the second time I've stayed here and I enjoyed the staff, room decor and comfort and the amenities. Also, close to other establishments that I can get to easily. I enjoy feeling safe and relaxed there. I will be coming back and this hotel is my first choice!!!!

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear D246RIbrendag,
Thank you so much for this nice review. It always makes my day to hear from guests who have enjoyed their stays with us. I passed along your review to our staff and they were thrilled to hear that you had such a pleasant stay. It is our top priority that guests have a comfortable place to unwind, so your compliments mean a lot. We look forward to your next visit.
Best,
Fernando Ibarra
General Manager

"Small town great Hotel"

5

Diggerboi, Glendale, Arizona
15/08/2017

The Best Western Liberty Inn in Delano, CA (a small town astride Hiway 99, just north of Bakersfield, CA) is one of the few hotels I can count on, every time. Great people, clean well-maintained rooms, easy in and out.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear Diggerboi,
Thank you so much for this review! It is always nice to hear from returning guests and I appreciate your loyalty. I shared your review with the housekeeping staff and they were thrilled to hear that you found the room to your liking. We strive to ensure that guests feel welcome and comfortable throughout their time here, and we look forward to your next stay with us.
Sincerely,
Fernando Ibarra
General Manager

"Not Good in Delano"

2

30/07/2017

Stayed two nights here on business. Good price, and average free breakfast. However, one evening some of the staff of one of the contractor groups that were staying at the hotel turned the front of the hotel into a hang out beer drinking fest. There were 5 men that from 4 pm until about 6:30 pm sat in the entrance of the hotel drinking beer and talking. while they were not roudy, it looked unattractive and the hotel staff obviously allowed this to happen.
Also, on my last morning there my room became infested with some bugs, that the staff said were local to the area and that they could not combat.
Thus, will avoid this hotel next time.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear Alexander P,
Thank you for taking the time to review the hotel. I am very sorry to hear that your stay fell short of expectations. It is our top priority that guests feel welcome and comfortable, so it is unacceptable when a guest's stay is anything less than perfect. Thank you for alerting us to these issues and we will work to ensure a better experience the next time you visit.
Sincerely,
Hotel Management

"Ok but not the best."

2

996joshuak, Murrieta, California
24/07/2017

If you find yourself in Delano, this hotel is ok but not a great hotel by any means. I stayed at the hotel for the second time recently and found the staff less than helpful in trying to find me another room other than the one next to the common room/patio area where everyone was congregating after work and the place noisy. While it quieted down at around 9 pm, I found an old can of soda and a grasshopper paid me a visit while I was watching TV. Because I stay in Delano on business sometimes, I may still end up staying at the hotel again but you may want to move on down the road to find another hotel.

BestWesternHotels, Corporate at Best Western Liberty Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"good nice staff"

5

Dariusz W, Las Vegas, United States
24/07/2017

Nice clean hotel, good to stop by when you on vacation nice staff , for sure well use next time. Good when you go to the park it is aprox. 1,5 hr but it is nice to save the $ for something else on the kids.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear Dariusz W,
Thank you for taking the time to review the hotel! It is always a treat to hear from guests who enjoyed their stay. We pride ourselves on providing quality accommodations and top-notch service at great rates, so your compliments are greatly appreciated. I was especially glad to hear your nice remarks about the staff, and passed them on to the other members of our team. We look forward to your next stay.
Sincerely,
Fernando Ibarra
General Manager

"Nice place to stay"

5

0giselav, Oceanside, United States
17/07/2017

I enjoy staying here with my family. Very clean, comfortable and the food is decent. All the staff is very helpful and friendly. This is our go to hotel and I am bummed when they are sold out. I have stayed at two other hotels in the area and this is the one I prefer.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear 0giselav,
Thank you so much for reviewing the hotel. It is always nice to hear from guests who had a pleasant stay with us. I am glad that you found the room and hotel to you liking, as it is our top priority that guests feel comfortable and welcome throughout their time here. We pride ourselves on being a great hotel for the whole family, so we appreciate your compliments. We look forward to having you stay with us again.
Sincerely,
Fernando Ibarra
General Manager

"Disappointed!!"

3

4trezmarine, Oakland, California
25/06/2017

On our previous stays there were no problems at all, however the usual desk clerk was not on duty. We were charged twice for our room, and when discussed the issue with desk clerk to reverse the problem the wrong codes were entered into the computer. We called the credit card company, but since the codes were entered wrong we had to wait to have our money replaced; not acceptable! In our previous stays I had nothing but high praise for this location, the corporate office was contacted, however no word back as of yet.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear 4trezmarine,
I am very sorry to hear that you encountered these billing issues. We rarely have trouble with this, but it is never acceptable. Thank you for pointing this out to us, we are working to ensure that this never happens again. If everything is not settled for you please do not hesitate to call the hotel and discuss the matter further. We always do our best to ensure these mistakes do not happen, and thank you for your patience.

"Great option"

4

jameshF8965ZY, Salinas, California
27/05/2017

We travel here often and the Liberty Inn in Delano offers accommodations that include our small dog that other inns of this quality do not. We appreciate the friendly, courteous staff, the breakfast offerings and the afternoon cookies.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear jameshF8965ZY,
Thank you for this kind review! It is always nice to hear from a guest that has enjoyed past stays at the hotel, and we appreciate your loyalty. We strive to be a good hotel for the entire family, including pets, so we do our best to make that hassle free for our guests and their furry friends. The comfort of guests is the staff's top priority, so the staff was thrilled to hear your compliments. We look forward to your next visit.
Sincerely,
Daniel Ibarra
General Manager

"Very nice accommodation"

5

Jacques A, Van Nuys, United States
25/05/2017

Good room, good bed, good sleep. I enjoyed the convenience of their indoor pool and the walking distance of eating at perkos restaurant and Denny's and jack in the box. Also located within walking distance of the 99 fwy

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear Jacques A,
Thank you for taking the time to share this review. It is always nice to hear from guests who had a pleasant stay with us. The pool is one of our most popular amenities- I agree that it is the perfect way to relax after a long day traveling through California. The comfort of guests is our top priority, so I am glad that you found the room to your liking. Please stay with us again on your next visit to the area.
Sincerely,
Daniel Ibarra
General Manager

"Home away from Home"

5

eswinhidalgo, Los Angeles, California
09/05/2017

Great place to stay at when traveling to Delano CA. My family and I enjoyed everything about the Hotel such as the indoor pool, breakfast and specially the hospitality given to us by the personal there. When we first arrived there we were greeted by a young lady by the name of Naomi she made me feel like home. She gave us excellent customer service accommodating are room needs specially when travelling with family.........

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear eswinhidalgo,
Thank you so much for this review. It has made my day to hear that you enjoyed your stay with us and found everything to your liking. We pride ourselves on offering top-notch service and great accommodations, and I agree that this is a great family hotel. I passed along your kind remarks to Naomi, and she was thrilled to hear your compliments. Please stay with us again.
Best,
Daniel Ibarra
General Manager

"Excellent Hotel!"

4

U70ZCjoses, Los Angeles, California
11/04/2017

Great hotel to stay at when traveling to Delano, CA. There is no competition between Best Western and those other cheap little hotels, great service, cleanliness, free Wi-Fi & breakfast! AWESOME PLACE!

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear U70ZCjoses,
Thank you so much for this kind review! It is our top priority that guests feel welcome and comfortable throughout their stay with us, so your compliments were greatly appreciated when I shared your review with the staff. I agree that Delano is a great spot to stop when traveling though Central California, and we pride ourselves on providing quality accommodations at very competitive rates. We look forward to having you stay with us again.
Sincerely,
Daniel Ibarra
General Manager

"Comfortable bed. Nice staff."

4

301kitk, Sacramento, California
08/04/2017

We made resurvations through our Costco membership service as we determined where our next stay needed to be as we traveled. We arrived very late and were checked in smoothly. Slept well in clean comfortable beds. Fast internet service.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear 301kitk,
Thank you for reviewing the hotel! It is great to hear that you had a pleasant stay with us. We are always working hard to ensure that things run smoothly for our guests and they have a comfortable place to rest. I passed along your review to the housekeeping staff, and they appreciated your compliments about the room. I am glad you had the chance to interact with our wonderful staff, as I think they make this hotel a truly special place to work and stay. Please visit us again.
Best,
Daniel Ibarra
General Manager

"Very nice stay"

4

D700IQannag, Channahon, United States
05/04/2017

Great hotel, indoor pool and breakfast. Nice staff and very clean room. We only stayed one night while on our way to San Diego. hot tub was great, kids loved swimming. Comfortable beds. Recommend this hotel.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear D700IQannag,
Thank you so much for this nice review. I always appreciate hearing from guests who have thoroughly enjoyed their time at the hotel. I agree that this is a great spot to stop when traveling throughout California, and swimming in our pool is a great way to relax after a long day of travel. We rely on recommendations to spread the world about the hotel, so it is a great compliment to hear that you would recommend us to your friends and family. Please stay with us again.
Sincerely,
Daniel Ibarra
General Manager

"Frequent traveler"

1

travelerH5593JM, Managua, Nicaragua
04/04/2017

Ice cold swimming pool water even though it's an indoor pool. Not very friendly front desk staff. No fitness center. Some of the appliances in room did no work during my last stay. Not a lot of options in Delano though.

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear travelerH5593JM,
I am sorry to hear that your stay did not live up to expectations. It is never acceptable when we hear that guests have been disappointed, and I thank you for pointing out your concerns. I have noted the things you mentioned and am working with the staff to ensure that they are not repeated. If you would like to discuss these concerns further, please do not hesitate to reach out to me directly at the hotel.
Sincerely,
Daniel Ibarra
General Manager

"Train noise terrible!!"

2

michaelfM9289IX, Tillamook, Oregon
01/04/2017

Train noise and foul smelling room was terrible. The train ran several times during the night,blowing it's horn. Room smelled like urine/sewer...toilet seal was broken,possibly causing sewer gas to leak into room. Stairs were filthy, unknown when they were last vacuumed

BWLibertyinn, General Manager at Best Western Liberty Inn, responded to this review
Dear michaelfM9289IX,
I am so sorry to hear that you were not pleased with your stay at the hotel. Since we pride ourselves on providing quality accommodations and great service, it is always disappointing to hear that a guest had anything less than a perfect stay. If you are ever concerned about the state of the room, please contact the front desk and we will address the situation immediately. Please stay with us again, and I am sure you will have a better experience.
Sincerely,
Daniel Ibarra
General Manager

"Lovely Property"

5

Liv B, Noyb, United States
25/11/2016

This property is the most well-kept BW I have ever stayed in, with a two-story, Hilton-caliber foyer. Given that Room 203 is over the pool, the disturbance from downstairs was minimal. But we could have done without the constantly screeching child in the next room. Somebody had tried to keep the irritation to the minimum, by putting that party in a room with no room on one side. Unfortunately, our room was on the other.

"best Wester Delano California"

4

Rattlerbas, Glendale, California
14/09/2016

Great Western Delano California was quick check in and out. Clean rooms, indoor pool, staff helpful with any questions about the area and will print out a map of your destination. . Breakfast could be better

"awesome"

5

Josefina M, victorville, ca, United States
25/07/2016

I loved it. The indoor swimming pool was very convenient to go to. My children loved it. The breakfast was easy access and delicious. The coffee was fresh. It is close to the freeways and also. close to my family member's home. The staff was helpful. The rooms were very comfy and clean. The pillows are to die for.

"Premier Business Stay"

5

Khristine D, Fontana, United States
15/07/2016

We stayed at Best Western for business. The staff made our stay enjoyable. They were extremely friendly and helpful. I was able to bring my son who enjoyed the breakfast and pool. Every morning he was greeted by the staff who make us feel welcome. The hotel was clean and the pool was nice for the family to relax and enjoy after work.

"Great little hotel !"

4

Susanne A, ARLETA, United States
30/06/2016

Staying in this dead town of Delano is only tolerable because we get to stay at this Best Western. Have no complaints of this establishment nor its staff. Its next to places to eat, freeway on ramp and gas stations.

"Bussiness Trip"

3

Michael C, Lompoc, California
22/06/2016

It is a c+ Hotel , it has a nice indoor pole and hot tub. It has good parking out front. The rooms are average. Beds are a little firm for me. Bathroom a little small. Showers are good. Walls are a little thin. You will be able to hear the room next door. With my TV it did not have closes captions. However , I was told that they do. The rooms are a little worn. But , for the cost of the room. It is okay.

"Home away from Home"

5

Irene H, Wilmington, United States
20/06/2016

This is literally my second home. I stay here about 3 weekends out of the month. Rooms are very clean, staff is great and the free breakfast every morning is great. The price is reasonable, sometimes they have events where it can get a little pricey but so worth it.

"Comfortable but noisy"

3

Milnthorp, Henley
18/06/2016

We stopped on our way to Yosemite after flying into LAX early evening.
From LAX it was an easy drive taking around 2'45" including a quick food stop enroute.
Friendly and easy check in. Good sized room and a comfortable bed. Air condition rattled each time it kicked in and there seemed to be a train each hour blowing its horn.
Overall what you'd expect in this price range and would be happy to book again but ask for a room away from the railway line.

"Tired Best Western"

3

cilla-203, Riverside, California
23/05/2016

I've stayed in nice Best Western Inns but I must say this one needs some work. I know that they cater to many construction and agriculture business workers. We stayed I the first floor. They have a second floor but with no elevator. Only stairs. The carpet in our room had dark stains, like maybe oil from boots. No toiletries other than a small bottle of shampoo. Their breakfast was not great. A waffle machine, round pre-cooked scramble eggs, sausages, juices, cereal. Was not impressed. A no frills hotel.

BWLibertyinn, Manager at BEST WESTERN Liberty Inn, responded to this review
Dear cilla-203,
Thank you for taking the time to write about your experience with us. We are in the process of renovating our hotel and we are excited about our upcoming changes! We hope to see you again should life brings you to Delano! Thank you again and we wish you safe and happy travels!

"Don't like square sleeping pillows!!"

4

20/05/2016

Everything was good about our stay except for the square sleeping pillows. Hotels are doing this and it completely sucks!! It is a decorating look and they all need to stop it and go back to providing comfort and a good sleep for the guest. It completely ruins the nights sleep!!!!!

"Good price, very nice"

4

18/05/2016

Friendly staff. Bed was very comfortable. They have a pool and hot tub. They had several options for breakfast. The room was very clean.Overall great experience . I have toddler so the girl in the front gave her a little toy and while check in she was sitting playing with her toy.

"Hot Time In Hotel"

4

Dennis B, Santa Maria, United States
13/05/2016

Overall the stay wasn't bad. A little problem with check-out that was hopefully taken care of (We will see when credit card bill arrives). The place was very hot. They weren't using the air conditioning even though it was 92 degrees and the one in the room wasn't very strong. But overall as I said it was a good stay and we will stay again.

"Family Celebration"

5

Albert H, Los Angeles, United States
09/05/2016

Staff very professional and courteous. Always ensure that our room requests are met. Rooms are clean, beds comfortable. Only negative is the air conditioner...a bit noisy. Easy off and on access from the highway.

"Satisfied"

4

08/05/2016

I have never had an unpleasant experience at a Best Western, the people are always friendly, my room has always been clean and comfortable. I've used Best Western on the East Coast as well as the West, great experience every time.

"One Night"

4

Kate G, Kent, United States
25/04/2016

I had registered for a King Bed, and when we walked into our room I saw it was a Queen bed. Our room was given to our traveling companions, and we got their room. We were exhausted, and relented to just go with the Queen. So glad the bed was quite comfortable despite the mix-up. But when it was time to check-out, the front desk clerk printed out the receipt incorrectly and didn't know how to change it, fix it. The clerk was young, and you could tell inexperienced, so no fault of his own.

"I will recomend"

5

Martha A, Montebello
11/04/2016

Great place to stay very clean room, and the staff was great, the lady at counter both days at check in and check out was very nice she had a great personality when it came to bringing more food during breakfast and all through the time spend at the hotel.

"restful stay"

4

30/03/2016

We have stayed at Liberty Inn several times on our way home from Palm Springs. It is predictable Best Western service - effecient and effective. The beds are always comfortable and it is good to have a hot breakfast before starting out on the road again.

"Great value and comfort"

4

Christine B, Rancho Santa Margarita, United States
26/03/2016

The hotel is obviously new and very conveniently located. It is quiet even though close to the 99. The rooms large and the bed is comfortable. It has a good complimentary breakfast with both hot and cold breakfast items.

"Needs RenovationBadly!"

2

RDCollins, Hermosa Beach, California
15/03/2016

I've been a road warrior for over 40 years, and I've stayed at my share of 5-star hotels and places where you wouldn't let your dog sleep. I stayed at this hotel for one night while in business in the area, having chosen it based largely on the reviews I read here and on Yelp. IMHO, those reviews simply do not comport with my experience.
On plus side, the hotel hit all of the road-warrior's Prime Criteria: the personnel were friendly, the bed was reasonably comfortable, everything in the room worked, I saw no bugs, and the room (on east side of hotel, away from the freeway that's practically in the lobby) was reasonably quiet (except the walls are thin – I heard the guests next door talking until 11:00 p.m.).
That said, here's what I didn't like:
Uninviting entrance: as soon as I pulled into the parking lot I knew I had made a mistaken and wanted to leave, but it was too late. To say it's stark is an understatement — not a tree or shrub in sight, the blacktop of the parking lot right up to the walls of the building.
Dumpy lobby: the lobby was stark, very dated, sparsely furnished, not a place where you would want to kill time.
No elevator! It's a friggin' two-store hotel, yet there's no elevator! NONE! Just a huge staircase. However, the manager on duty did offer to carry my bags to my room, and did so without waiting for a tip.
Room clean but very worn. Although the room appeared clean, everything was very dated and very worn. The carpet should have been replaced years ago. And there wasn't enough of the super-cheap furniture for the room, leaving vast expanses of empty wall. The walls were painted off-white, but with numerous patches from where something had once been attached, and very little in the way of photos or paintings on the wall. Uninviting at best, and certainly depressing.
As I mentioned, everything worked. However the 2-prong electric outlets on the desk- and bedside-lamps were so worn and loose out that the plugs of my devices couldn't connect to them, so I was unable to charge my laptop or iPhone. (I eventually did get one to work for my phone but it was very iffy). The lamps must have been decades old.
Breakfast SUCKED! Although this hotel offered a free breakfast as do most such hotels, this one sucked big time! There were no eggs or sausage, no hot cereal; those do-it-yourself waffles were the only hot item; everything else was super-cheap pastries, cold cereal, a little fruit and hard-boiled eggs. And the room was uninviting, like a closet. I took one look and went to Denny's next door (which gave me a 15% discount for having stayed at this hotel).
Bottom line: This place needs to be put out of it's misery. It's very badly in need of a renovation, although that wouldn't fix the elevator problem. Until that happens, look elsewhere!
p.s. – The Best Western in Wasco, about 25 miles south, is MUCH, MUCH better in ALL regards. This place is an outlier in my experience with Best Western.

BWLibertyinn, Manager at BEST WESTERN Liberty Inn, responded to this review
Dear RDCollins,
Thank you for taking the time to write about your experience with us. We are happy to hear you describe our rooms as "clean," the bed as "comfortable," and our staff as "friendly." We apologize for not meeting your expectations regarding our decor and breakfast. We are in the process of renovating our hotel and are excited about our upcoming changes. We will also be expanding our breakfast offerings to include eggs and sausage in the very near future. We hope to have another opportunity to provide you a superior experience. Thank you again and we hope to see you the next time when life brings you to Delano!

"Better than you might expect! It's not fancy, but it's clean and consistent."

4

JJS1959, Peoria, Arizona
25/02/2016

I have stayed here several times over the past ten years or so and I have always been pleased. It's clean, quiet, and inexpensive. My rooms have always been clean and comfortable. It's never too loud either. I do wish the breakfast room was a bit larger since it was crowded quite early in the morning--that's my only frustration. Nevertheless, I will no doubt stay here again. The staff was polite and helpful, the place has held up over the years and the location is convenient to several eateries near by.

"Stay during Ag Fair"

3

Dennis M, United States
14/02/2016

The staff was courteous and the hotel was as expected. Would rate higher if the hotel had the normal rack raqte but all the hotels within a 50+ mile radius increase their rack rates several times for this event.

"EXCELLENT STAFF"

4

Albert H, Los Angeles, United States
09/02/2016

We stay at the Liberty Inn each time we visit family in Delano be it celebrations, holidays an/or funerals. Clean and comfortable rooms. However, this time around we noticed that the beds were a little on the soft side and recommend that the mattresses be replaced and the towels a little too thin. Exemplary staff especially Christina and Naomi who have always gone out of their way to ensure that we have a comfortable stay at the hotel. They have also been very helpful assisting me with making reservations at Out of State Best Westerns.

"Staff worth their weight in Gold!"

4

Mila W, Calgary
08/02/2016

We stayed at the Best Western Liberty Inn for one night when passing through Delano. The front reception staff were outstanding in their service and attentiveness. The upstairs room (no elevator) we received was large, clean and pleasant. It had a nice feel to it. The beds were comfortable and the bedding was good. The room was equipped with a fridge, microwave, coffee maker and flat screen TV. However, the bathroom had the worst design I have ever come across. There was no possible way to open the door without hitting a person sitting on the toilet. The only toiletries provided were soap and shampoo. Apparently Best Western has a cost cutting measure of requiring you to ask for lotion or a shower cap. We found the room quite hot, even with the window open. When we called the front desk, we were directed to put the air conditioning on. In February? Though the pool seemed a trifle murky, the water temperature was reasonably warm. The hot tub was delightfully hot. The included breakfast was quite good and served in a separate breakfast room. The juices tasted real and the fresh fruit was plentiful. Protein was available in the form of hard boiled eggs and yogurt. There was real, fresh milk and cream cheese kept in a refrigerator. The pastries and the bagels were fresh. A waffle maker was there for the young at heart!

"Best Customer Service I've Ever Had"

5

nsomadel, Delano, California
04/02/2016

I love this hotel. This is my second time here and both times the beauty at the front desk, Naomi, was the best ever. She is the sweetest and was easily the most helpful person I've ever dealt with when staying at a hotel. She did everything she could to accommodate me... called the cleaners constantly to let me check in early, gave my dog a treat, answered all of my silly questions and even offered to drive to show me to the nearest park that I could safely take my puppy! Kudos to this place :)

"Comfort"

4

Theresa G, San Jose, California
29/01/2016

We only stay at the Best Western Liberty Inn when we travel to Delano. The beds are comfortable and the rooms are clean. Staff is very friendly and helpful if need be. The only reason why I gave 4 Starts in stead of 5 this time is because the mini fridge in the room froze all our drinks and the little bit of food we had and we had to throw out the food, obviously it was ok for the drinks.

"Lack of detail"

2

575ronaldc, Fernley, Nevada
29/01/2016

High price for this location and facility. As well no breakfast left at 7:45 a/m, as it has several construction workers staying there building 2 prisons and they eat or take all the food...nothing left. You have to go next door to Denny's to eat...we just took off and got something in Bakersfield, CA about 30 miles away.

BWLibertyinn, Manager at BEST WESTERN Liberty Inn, responded to this review
Dear 575ronaldc,
Thank you for taking the time to write about your stay with us. We would like to apologize for not meeting and exceeding your expectations during your stay with us. We hope to have another opportunity to provide you with a superior experience! Thank you again and we wish you safe and happy travels!

"Long Day"

3

09/01/2016

We stayed here on our trip from Oklahoma to Washington. It happened to be New Years Eve and there were many families with children at the hotel. The management moved us on request when a large group of children were placed in the room above us. The ceilings are very high but could really use some sound proofing because we could here everything going on upstairs. The breakfast area is very small and the room had the shortest easy chair and ottoman I have ever seen. It looked like children's furniture. There was no suitcase stand in the room and it really is an essential item needed for the traveler. Word to hotels, please keep three bath towels in your king rooms! Some of us need a towel for our bodies and a towel for our wet hair.

BWLibertyinn, Manager at BEST WESTERN Liberty Inn, responded to this review
Dear Cherrie A,
Thank you for taking the time to write about your experience with us. We appreciate your feedback and we always look at our guests' feedback to improve our service. We are in the process of renovating our hotel and are excited about our upcoming changes. We hope to see you again should life bring you to Delano! Thank you again and we wish wish you safe and happy travels!

"Going out of their way AGAIN to help"

5

Laurie D, santa barbara, United States
14/12/2015

I was forced to bring my yapping dog, and despite her nuisance and complaints, the hotel staff took excellent care of her. She is a service animal but she hated being alone in the room.The staff took care of her for me. Thank you!

"Usual quality best western"

5

Anthony S, Brisbane, Australia
13/12/2015

You tend to get what you pay for at a Best Western Inn, and at Liberty Delano it was no exception.
Large clean, quiet room, comfortable bed, plenty of hot water so what more could you ask for.
We selected this hotel based on previous experience with Best Western and we were proved correct. The staff were excellent on reception and the breakfast was suitable, but not excellent.
Wifi was free and fast.

"Thanksgiving"

4

Michelle B, Cathedral city, United States
29/11/2015

Hotel needs remodeling. I could hear every single thing from the second story. No sound barriers at all Foot steps, TV, shower, it was very loud. The freeway was quieter than the second story. Wasn't the guest it was the hotel and the structure.

"Average but good value"

3

sewkap, El Cerrito, CA
22/11/2015

You do not come to Delano because you are seeking a boutique experience --- in any realm. However, this motel is clean, and the staff works hard to make it a good value. The only consideration (for me) is that there are two levels and no elevator. When you are carrying lots of heavy materials, this can be an issue. generally, I requested a ground floor and got it. However, this motel also fills up with truckers, so book as soon as you know. The breakfast is a little scanty, but there are hard-boiled eggs.
And the price is right.

"Good Location and Staff"

3

Frank G, Reno
17/11/2015

An average Best Western, but close to the highway, shopping, gas stations and food. Staff is helpful and attentive to our needs. Minor problems should be easily fixed. Television cable service needed attention. Beds were comfortable and towels though thin were adequate. Room size is good, and restaurants were in walking distance. This was our second stay here, and given similar circumstances we will stay here again.

"good as usual"

5

Mark D, menifee, United States
27/10/2015

Ive been coming to this hotel twice a year for the last 5 years, consistent quality. There is not much to choose from in this area, Im glad this hotel is there for me and my friends, as the drags at Famoso are freaking awesome!!!

"Very safe and comfortable"

4

19/10/2015

Loved the location, very easy access to the freeway. Felt completely safe and comfortable. We attended a family reunion at a nearby park. Many out-of-town family members stayed at this hotel and we were all very satisfied. Would stay here again.

"Family Celebration"

4

Albert H, Los Angeles, United States
14/10/2015

Clean, comfortable motel with friendly staff. Easy on and off access to the highway. Great place to stay when visiting family and friends! However, was disappointed with the continental breakfast they offered and the hours during the weekend need to be extended.

"best bang for your buck"

4

14/10/2015

the rooms are wonderful, the staff pleasant,the continental breakfast was good. I recommend this hotel to those traveling in this area.The hotel comes with a pool and the freeway is right down the street. The hotel is near food establishment within walking distance and a liquor store too.

"Decent for the town, but find out about construction"

3

Michael K, Fresno, United States
16/09/2015

Stayed here for 2 weeks on business. Nice staff, cleanrooms, decent breakfast, very comfortable bed. It's s best western in a farming town, so don't expect the Ritz. I suggest staying on the first floor as there is no elevator, and staying at the far end of the hall, not near the desk where there was construction which woke me up from sleep. I would ask the hotel in advance if there will be construction before you book.

"Comfy"

4

Theresa G, San Jose, California
17/08/2015

Each time we travel to Delano, CA, we ONLY stay at Best Western. The bed is so comfortable and we sleep like babies!!! The complimentary Continental Breakfast is really good. There is a nice variety to choose from. The pool is really nice too!!

"Best Western Liberty Inn"

3

Aaron B, Los Angeles, California, United States
14/08/2015

Place is pretty rundown, it's been remodel hopefully will be better in the near future Do not use the pool, if you don't want to hurt your eyes with the ridiculous quantity of chlorine Employees are very nice

BWLibertyinn, Manager at BEST WESTERN Liberty Inn, responded to this review
Dear Aaron B,
Thank you for taking the time to write about your stay with us. We are happy to hear you describe our employees as "very nice." We are glad that you noticed our remodeling effort. We are in the process of renovating our hotel and are excited about our upcoming changes. We apologize for your pool experience and will fix the chemical levels accordingly. Thank you again for your comments and we hope to see you again down the road! Thank you and we wish you safe and happy travels!

"full satisfied"

4

Ludovit T, Scottsdale
20/07/2015

Very clean, smells nice, people are kind and helpful any time of the day. Internet was good, maybe a little bigger choice for breakfast would be fine, but we had one, good enough. The swimming pool hours are friendly, we came in the late night hours and were still able use it.

"MY STAY"

5

Vicky B, Oklahoma City, United States
09/07/2015

This place is great the people that work there are very nice and helpful the breakfast was great and the bed was very confey Was very pleased with the room and the appeal f this place. I would recommend this Best Western to everyone