Voicemail is stored on the magicJack servers and is delivered via email.

In January 2010, MagicJack announced that it plans to sell an inexpensive femtocell that will allow any GSM cell phone to make calls over its VoIP network without service from a traditional cellular provider. As of August 2010, the project is on hold until a supporting partner is found to "get around legal restrictions on the use of licensed spectrum."

Downloadable feature upgrades for the magicJack USB dongle are available from third-party software companies.

In July 2010, YMAX (the creator/owner of MagicJack) merged with VocalTec to form magicJack VocalTec Ltd (NASDAQ: CALL)

REVIEWS

In January 2008, PC Magazine reviewed magicJack and rated it as Very Good. It also received their Editors' Choice award. In February 2009, PC Magazine re-reviewed magicJack because of dozens of complaints received about the support for the device. As a result, PC Magazine reduced its rating of magicJack from Very Good to Good.

Magic Jack's outsourced Customer Service is, however, a drawback for the company's reputation. In 2008 the BBB gave their customer care an "F" grade, which the company has yet to address as late as Q1 of 2012. Complaints from billing to number conflicts populate a web search using Magic Jack complaints, and with an ineffective customer service system these have hurt the image of an otherwise unique service.

On January 20, 2012, magicJack boosted their rates for all users including magicJack Plus device customers. However, they are not offering any new services and features to current users for the price increases. magicJack also offers unlimited long distance and local calling minutes.Local number portability

Limitations

Local number portability

Starting on September 1, 2011, customers are now being offered local number portability by paying a nominal fee, although the service is still in beta testing Previously users were not able to keep their existing phone number if changing to MagicJack.

Calling pay services

3.b Outgoing Calls: "Once you have registered your magicJack device you have agreed to these Terms of Service. You may now elect to choose the feature allowing you to make free outgoing calls over the Internet. You can make free calls to other magicJack device users located anywhere in the world, and to subscribers on traditional telephone networks or wireless networks in the United States. You will not have the ability to call any number that would require the addition of any charges to your phone bill, such as 900 or 976 numbers or any other 'fee per call' type service."

Uninstallation

As of November 2007, magicJack had not provided an uninstallation method either in the software or as documentation. Since 2010, the version for the Windows platform has the uninstaller capability accessible through the "Add/Remove Programs" in the Control Panel MagicJack Plus

Defamation suit

In March 2009, MagicJack took legal action for defamation against Boing Boing over its assessment of MagicJack's terms of service,which included assertions that the MagicJack End User License Agreement (EULA) allows the company to "snoop" on users by analysing their calls for the purpose of targeting advertising and that the EULA requires users to waive the right to sue in court.MagicJack's suit was determined to be a strategic lawsuit against public participation and dismissed. MagicJack was also ordered to pay Boing Boing's legal expenses of $50,000 US.