uksponge Member

when i try and connect i get error message. error:the server dropped the connection(it may be to busy).
im using fetch 4 on a mac 9.2 and im connected using adsl.when i connect using a standard modem it works fine.please someone help me as i sick of having to get on my knees to change all the cables.......

Jim Matthews Administrator

uksponge Member

i phoned them and ask about the problem and they said that i cant use the boardband internet deal i have with there service and i have to use my standard 56k modem.that works but i have to keep unpluging shit everytime i want to upload something.but at lead i still get to use fetch which is by far the best ftp.thanks for all your help.

bdikkat Member

i got this problem as soon as i switched from a 56k dialup connection to adsl.. i can't ftp to my own isp's 'webspace' server... i get the message "error:the server dropped the connection(it may be to busy)"... i strongly suspect that if i tried with dialup i'd get a connection (like i did yesterday on dialup) ... but why do we get this problem?

Jim Matthews Administrator

The server administrator is blocking connections from people who aren't using their dialup service. That's basically a business policy decision on their part; it doesn't have anything to do with Fetch.

acanthus Member

Originally posted by JimMatthews:

The server administrator is blocking connections from people who aren't using their dialup service. That's basically a business policy decision on their part; it doesn't have anything to do with Fetch.

Thanks,

Jim Matthews
Fetch Softworks

I have the same problem using fetch for about two months now. When I was using it as a trial, it perfectly worked fine even when I was using adsl modem. After, bought the license, it just doesn't worked anymore. Everytime I tried to make a connection, it gets dropped. I spent ages and ages discussing this problem with BT openworld, and they can't find the problem. If they are blocking connection from people not using their dial up service, why can I make a connection using FTP commander in my PC? I hope you can shed light into this, because it is a lot of hassle switching from Mac to PC everytime I have to update our website.

Jim Matthews Administrator

Acanthus:

Could you post the contents of the Fetch Transcript window after trying to connect, and a transcript from FTP commander too? Is your PC connected to the same DSL line as your Mac?

I should note that Fetch does not do anything differently when it's in trial mode (other than ask you to purchase a license); the fact that things broke around the time you purchased a license is just a coincidence.