Jones Services - Online Reviews From Across the Web

Jones Services - Our Reviews

Overall Rating

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(178 Reviews)

* Total number of reviews and star-ratings are based on
data collected during the time period Jones Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.

From Dorene, our sales representative, to Alex and the installation team, we couldn't be more pleased with our choice of company and the work performed. Very polite, knowledgeable and understanding. I wouldn't hesitate for a second to recommend Dorene. And Jones! Thank you again. I know we paid you, but your service meant a great deal to us!
05/19/18

My family recently had a central air system installed by Jones. Jones excelled through very aspect of this journey . We met with several local HVAC service companies, but Jones stood out. First off, they easily and conveniently scheduled for a sales representative, Dorene, to come to our home. Dorene arrived and began inspecting the old unit, measuring our home, asking questions and getting to know us. Not only was Dorene extremely knowledgeable about systems, she was a real, genuine person who worked to create a package that would cool our home and meet our needs (comfort wise and financially). Dorene answered ALL our questions. She presented several cooling systems estimates; with slightly varying components on a document that was easy to understand. Frankly, the other companies represented well, but Dorene , backed. by Jones, felt the best. This was a big financial move for us! But we know we made a great choice. Everything Dorene wrote down and told us, occurred. The installation was flawless. The team arrived on time, wore booties, dropped cloths and were extremely polite and professional. They worked and took the time to show us the components. We have never been more impressed by a company than by Jones. Dorene helped make a challenging and nervous transaction into an enjoyable and reassuring occasion . I wouldn't hesitate for a moment to recommend Jones to friends and family! Thank you guys! We're cool and comfy! Very, very satisfied!
Dorene W.
05/19/18

Richard was very knowledgeable, very pleasant and did a thorough job troubleshooting our HVAC problem. We enjoyed having him and felt comfortable with his findings. We would be comfortable recommending Richard to our friends. Richard is a TEN in our book!
Rich C.
05/08/18

I have to say it was such a pleasant experience to work with Dorene Governale. She is very knowledgeable and made the process of estimating, sizing and purchasing my Mitsubishi ductless air conditioning so easy. Thanks again Dorene.
Dorene W.
05/08/18

Duane, what can I say about the newbie. Duane exuded the same courteous & professionalism as all the Jones personnel have done. Duane explained all he did on the generator & even complemented me on how well keep the unit is. Duane keep doing what ur doing &: u'll be with Jones a long time.
I truly like dealing with Jones because of the aforementioned & also the truthfullness the company has with its customers. Thx Jones for being there for us. Yes I also recommended ur company to s co-worker as they are interested in purchasing a backup generator.
Duane S.
05/06/18

We had Dorene come over and give us some options on converting to a new central air conditioning unit she’s very professional polite answered all of her questions and gave me several options to choose from
Dorene W.
05/06/18

So glad we decided on calling Jones Services. From the initial phone call to the completion of our repair it was a great experience. The office followed up with us with phone calls as to when the technician would arrive. Rich C. was our technician. Found the problem right away. He was very courteous and wore booties in the house and explained everything he was doing along the way. He made us feel that we were in good hands and we were. Great job! We will continue to use Jones Services in the future.
Rich C.
05/04/18

Butch sets the standard of service, professional,respectful, and understanding to the needs of the customer. Treats you like family. What more can you say. You couldn’t get better service from anyone else. So if you decide to go with Jones HVAC request Butch.
Butch C.
05/04/18

Marshall did a fantastic job as usual, courteous- professional. Marshall found a small hazard on my oil tank due to sluge in the boiler filter which resulted in me having to get a new oil tank but his findings avoided an environmental hazard. Keep up the great work Marshall, ur always welcomed in my house.
Marshall J.
05/03/18

I have used Jones Services for all my household repairs. Today I had a plumbing issue. Matt S******** arrived at my house on time and performed the repairs in a timely and professional manner. He was so cordial and answered all my questions. Jones Services is Not the cheapest company but I am always satisfied. I have never had to have them return to correct a problem. They always get it right the first time.
Matt S.
05/01/18

Duane S. was prompt, personable, and knowledgeable about our Generac. I had called to have it serviced, and Duane checked and cleaned the generator thoroughly, consulting with me before installing replacement parts.
Duane S.
04/26/18

I had an issue with a toilet seal breaking and i also had very hard water in my house. Matt S came to my house. He was very professional and very thorough. He made sure to check all possible problems and let me know my options. When it came to replacing everything, he let me know what was going on and how everything works. He was great as well as the other guys that came to help. They took care to not damage anything, they cleaned up and left house in same condition. Highly recommend. Great work.
Matt S.
04/24/18

Val S. responded to my request for electrical services. Two issues of concern were discussed and
remedied. In addition, a new project has been scheduled and will be addressed in two weeks. My experience with Val S and Jones Services is thoroughly positive.
Val S.
04/20/18

Jones is the best around. They keep appointments and always confirm both the day before as well as when the technician is on the way. And those technicians are consistently intelligent, informative, competent and neat. Jones has installed my replacement propane boiler and hot water heater, new stand by whole house generator and split system heat pump for cooling and heating. In between there have been the odd plumbing or electrical repairs, all done with skill and dispatch. Each job was done on schedule and without complication. Before hiring a "bargain contractor" for HVAC or electrical work remember that you truly do get what you pay for.
Val S.
04/18/18

Ignacio was exceptionally courteous and professional. He explained all the options we have dealing with multiple plumbing issues. He was on time and completed the repair in timely fashion. Highly recommended.
Ignacio.
04/18/18

I’ve used Jones before at my house. Today my mother had an appointment for the first time. Jadin Rodriguez was the technician that worked on my my mothers. From the moment he walked in he gave a feeling that he sincerely cared about his clients. He was extremely polite and he was well versed at doing his job. I would recommend Jones to anyone. And, I would recommend they ask for Jadin. My mother was very pleased.
Jadin R.
04/16/18

Working with Jones Services and electrician Duane S. was an excellent 2-day experience. On day one, Duane fixed an outlet outage we had lived with for 20 years, resolved a generator maintenance contract issue with accounting, serviced our generator, and organized the replacement installation of a chandelier in our 17 foot ceiling. He returned the following day and completed the installation without a hitch. As a DIY homeowner (except for most electrical), I followed Duane like a puppy watching his technique and expertise. Outgoing, great sense of humor, seemingly unflappable, Duane never flinched as my wife facetiously requested minor changes to the chandelier installation trying to get a rise out of him. Duane is definitely my "go to" electrician at Jones Services when I'm out of my electrical element.
Duane S.
04/16/18