PACE are professional, ARLA licenced property specialists operating since 1994, providing a reliable and efficient lettings and management service for landlords and property investors. Visit our welcoming and highly visible offices in Southend and you will find a convenient, competitive and highly comprehensive property solution - we are open 7 days a week and evenings.

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Personalised Service

As a family-run firm, we pride ourselves in delivering a flexible, personalised service and offer at all times, a standard of individual care and professionalism which you will find second to none - a reflection, we believe, of why so many landlords trust their investments to PACE.

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We are a fully Licensed ARLA Agent

This is your guarantee of accredited, professional, indemnified service. Your money is fully protected and our service is second to none.

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Block Management (Freehold and Leasehold Services)

We offer a comprehensive and competitive block management service in Essex and surrounding areas. We can help whatever stage you are at - from acquiring the freehold or right to manage, or helping you to run your block the way that suits you.

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Investment Properties for Sale

We have a range of investment properties for sale, offering attractive yields in good condition and with carefully chosen tenants. We offer discounted management rates for properties bought through us.

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Terms & Conditions for 7 Day Challenge

When you instruct us to let a property with our fully managed service at our usual management fee, either with or without rent guarantee and from 7 days after the property is live on Rightmove if we have not taken a deposit from a tenant for your property we will waive our agreed landlord letting fee.

This is subject to the following conditions being met:

We must be allowed unlimited access for viewings.

You cannot unreasonably refuse a tenant if they meet our usual criteria.

The property must be in appropriate condition and offered at the market rate.

If a tenant is accepted but later fails referencing due to undisclosed matters by the tenant, then we will strive to find another suitable tenant within 7 days free of charge.

We reserve the right to refuse or amend this offer at our discretion before we begin marketing your property.

You must mention you would like to participate in the 7 day challenge before or upon property valuation, not at a later date.

We will confirm in writing if your property is eligible for this offer.

We will help you you find and move into your perfect rental home with the minimum of stress. We have an extensive database of properties to view - your Lettings Consultant will listen attentively to your needs and directly match your requirements with properties suited to you. Be the first to know when we have an ideal property for you by registering for SMS and email alerts. Your Lettings Consultant can arrange daytime or evening viewings, at your convenience.

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We are a fully Licensed ARLA Agent. This is your guarantee of qualified and trained staff who will give you professional up-to-date advice and guidance. We follow a Code of Practice and Rules of Conduct laid down by our professional body and you also have a free route to independent redress if ever required.

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Full inventories are carried out on managed properties, jointly agreed with your Property Manager on move-in day (which can usually include Saturdays). Your deposit is fully protected with the "The Dispute Service" - a government approved scheme to ensure tenants' deposits are treated fairly.

In terms of properties under management and truly available stock, we are one of the largest letting agents in Southend. We have almost 20 members of staff and are here 7 days a week, including week day evenings. We have specialist staff in specific roles to ensure clear communication and expert advice. For example, a dedicated Property Manager will get to know you, your property and your tenant. Please find below some background information on our senior team members.

In 2008, Marcus chose to take a change in career direction away from a supervisory role in retail to move in to the property industry. He began with PACE in the lettings department as a negotiator in 2008 and moved into his current position of Lettings Manager in 2011. In his day to day role, Marcus ensures our landlord clients get the best return in the right timeframe for their investments by conducting rental appraisals, letting viewings and oversees the running of the lettings department. Since having achieved his ARLA technical award, he completely understands the needs and wishes of his clients. Marcus brings a deep commitment to the service of both landlords and tenants to PACE.

Lisa joined the Pace team in 2012 having worked previously in senior positions with other independent estate agents. Lisa brings an in-depth knowledge of local market conditions to her role as Sales Manager. She deals with every aspect of the sales process, providing expert and honest advice together with tailor-made marketing plans for each property she lists for sale. She prides herself on providing excellent customer service and takes a highly proactive approach to achieving the best possible price and sale time for our clients in an increasingly competitive property marketplace. She brings a dynamism and fresh approach often lacking in career estate agents. Lisa is currently a studying member of the National Association Of Estate Agents.In her spare time, she loves to socialise with friends, their children and her family.

With nearly 25 years experience in the property industry, Martin is well placed in his role as Branch Manager for PACE. After joining the business in 2010 Martin took it upon himself to foster excellent customer service among the team and this continues to position PACE as a leader in its field today.Starting his career in 1987, Martin worked for the Financial Services Corporation as a Mortgage Broker where he quickly excelled. After only three years he was successfully managing the Mortgage department. By 1996, Martin had moved to Sterling Properties working in the lettings field for the first time. It was here, working alongside the founder of the business, that Martin developed the financial services arm of the company. After many years of hard work, the London Scottish Banking Group acquired Sterling Properties where Martin remained as Head of Operations.

Crystal joined PACE in 2007 and was appointed to her current role of Managing Director in 2010, heading up the company founded by her father in 1994. She is responsible for the daily operations of the business, whilst also ensuring the company is financially sound, has strategic direction and is planning for future growth. Crystal takes a thoughtful and considered approach to all that she does, transferring her determination to deliver implicit care, attention and professionalism to every member of her team.

Email us

We actively seek feedback from our clients by sending out review forms at key stages of the tenancy cycle.

Testimonials from Landlords

Landlord Testimonial

organised and efficient

Pauline V - 31st January 2013I have used Pace as an agent for over 7 years now and find them very well organised, efficient, approachable and friendly.

Landlord Testimonial

very good service

Jenny Holmes - December 2012I have used Pace as a homebuyer and more recently as a landlord, now that I let my house out on a long term basis. In both cases they have provided a very good service. I would not hesitate to recommend them to anyone looking to buy, sell, rent or let a property.

Landlord Testimonial

incredibly professional

L Langley (Landlord)Venturing into the lettings market was a big step for my husband and I, the prospect of letting our family home to complete strangers was not a decision we took lightly. After researching local letting agents we decided PACE was the best option for us.All of our questions were answered quickly and efficiently and we had no hesitation in contacting them at any time. The service they provide is quick and incredibly professional and they maintained a very down to earth, friendly manner throughout.I would like to thank PACE for the outstanding customer care they provide and I will certainly be recommending them to my friends.

Landlord Testimonial

a pleasure to work with

Stuart K (Property Investor)As the owner of several leasehold properties in Southend, I came up against some demanding freeholders. PACE helped me claim the right to manage or buy the freehold which gave me the control I wanted to keep my properties in prime condition, without it costing a fortune. I've always found their staff knowledgeable, helpful and friendly - a pleasure to work with. Stuart K.

Landlord Testimonial

managed my property rentals for some ten years

Dave S - 9th Feb 2013Pace have managed my property rentals for some ten years. I have dealt with most if not all the staff and found them helpful and responsive to issues that arise. Kelly Brown, who is my property manager, is very helpful and goes out of her way to help solve problems. She is even understanding when
I get things wrong - as we all do from time to time. Its easy to be critical but Pace and Kelly have my praise and thanks for their efforts in supporting my needs for property management. Whilst they aren't perfect - and who is these days - I would certainly recommend them.

Landlord Testimonial

really nice people who know their jobs.

CharMike - October 2014 - PACE have been managing my property for the past 15 years or so (Previously lettings were through Dedhams lettings/sales who handed over to PACE). During that time I have had good relations with my property managers and they have responded promptly to any queries I may have had. Sometimes I have thought that the contractors would have paid more attention or taken more care had my property not been a rental, however, PACE have been great at providing 6 monthly reports and photos of work to be done. Rent had been transferred to my account promptly and all in all I have no complaints. I have found my property managers to be friendly, polite and good at their jobs. Upon deciding to see my property I have been very satisfied with the service that PACE sales have provided. I would wholeheartedly recommend PACE on the basis that you deal with really nice people who know their jobs. Thank you to Amy, Rebekah,Sara and Sue, it's been a pleasure working with you all and not forgetting Billy in the accounts section

Testimonials from Tenants

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