SUMMER 2017 RELEASE

Easy Interactions. Happy Customers. Productive Employees.

Are you delivering the seamless, superior experience your customers demand? Introducing [24]7 AIVA, an AI-powered virtual agent that talks, thinks, and takes logical actions like your best human agent. With the Summer 2017 Release and the [24]7.ai unified platform, you can easily add [24]7 AIVA to all your digital and voice response channels to scale and automate smarter, more satisfying self-service experiences. Let customers pick up right where they left off across channels and time, boosting self-service efficiency and agent productivity.

Easier for Customers

Customers today prefer to help themselves, but they expect a seamless transition if they need a human touch and a superior experience on every channel. With the Summer 2017 Release and [24]7 AIVA you can anticipate customer needs, offer the right response at the right time, and make it easy for them to get things done when and how they prefer.

What’s New with This Release

[24]7 AIVA

Help Customers Help Themselves

AI with an EQ. Near Human Virtual Agents

Help customers help themselves with advanced natural language to understand what your customers mean, not just what they say—in over 90 languages. Anticipate customer needs and offer the right response at the right time.

Scale and Automate Self-Service

Unify self-service experiences across digital and IVR. Give customers a better experience across channels, devices, and time by connecting every interaction so customers can pick up right where they left off.

Understand tone, accent, and dialect with 95 percent speech recognition accuracy reduce instances of “zeroing out” by helping customers get what they need. Contain more calls to lower cost channels with IVR2Chat and enhance IVR interactions with rich visual content to make it easier for customers to do things like compare products or approve charges.

[24]7 AIVA uses a common model across digital and voice, allowing enterprises to build once and deploy easily across any self-service channel. Combine with the [24]7 Platform to manage seamless journeys across self- and assisted-sales and service channels.

[24]7 CHAT

Elevate Every Conversation

Keep the Conversation Flowing

Automate where you can and escalate without interruption from virtual agent or IVR to live chat agent. Let customers pick up where they left off with an omnichannel solution that transfers interaction context and history across channels.

Integrate into Any Agent Desktop

The new [24]7 Chat Widget integrates into any agent desktop, so you can give every agent the tools they need to ask the right questions and offer the right responses for increased productivity and satisfaction.

[24]7 Chat leverages deep data and actual customer behavior to more accurately predict intent so you can anticipate what your customers are trying to do and help them get it done faster. Engage hot leads before they abandon to improve cart conversion and grow online sales. Service customers with better accuracy, faster, reducing customer service costs with experiences that boost satisfaction.

[24]7 ACTIVE SHARE

Enrich Agent Calls with Visual Aids

While inbound call volume is decreasing, calls are becoming more complex. Simplify processes by sending visual aids to callers—66 percent of whom use a smartphone and tablet at the same time.

Easier for Everyone

Enable your agents to move the conversation along. Web presence allows agents to detect if a caller is online and push digital cards like forms, maps, product information and more—with no need for a SMS or email. Connect the dots for customers and voice agents.

Drag-and-Drop Design Tool Creates Cards in a Snap

Quickly and easily design and deploy Active Cards using Visual Content Composer, a web-based design tool. Templates and drag-and-drop designer tool lets you dynamically create and deploys cards for both mobile and web in minutes, not weeks.

[24]7 PLATFORM

In today’s competitive business environment, customer experience is king. Put customers first by allowing them to choose how, when, and where they interact with your brand.

Unify Understanding Across Voice and Digital

Break down the walls between self- and assisted service, and between voice and digital channels. Power all your customer engagement with a single AI brain and put an end to disjointed interactions.

Omnichannel Orchestration

Most contact centers now support nine or more channels—which makes it hard to deliver a consistent customer experience. [24]7.ai’s unified platform makes it easy to manage multiple channels and leverage data to make the most of every interaction.

Enterprise Grade

With [24]7 AIVA and the [24]7 Platform you can build applications once and deploy them everywhere using a single code base. Easily add support for new channels or web applications at enterprise scale so you can protect your investment and your future.