topic RE: My iPad can only connect to my computer over local WiFi, not 3G in Wyse PocketCloud for iOShttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624226#M2896
<P><SPAN style="font-family:verdana, geneva;">I tried with both the manual and automatic login, neither worked unless I was on the local WiFi.</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">A friend recommended a different product - LogMeIn, which worked perfectly without any of these problems. I liked the WYSE interface better, but unfortunately it just didn't work for me.</SPAN></P>Thu, 06 Aug 2015 12:48:41 GMTdang-20152015-08-06T12:48:41ZMy iPad can only connect to my computer over local WiFi, not 3Ghttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624224#M2894
<P><SPAN style="font-family:verdana, geneva;"><STRONG>My iPad can only connect to my computer over local WiFi, not 3G</STRONG></SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">I can connect to my iPad on the local network, using my local IP address, but when I enter the IP address I find at "Whatismyip.net", I can't connect. The error is "could not connect to server".</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">I am using a Google Apps account, so I had to do the manual setup - I reviewed all the steps, but can't figure out what I'm doing wrong.</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">I had posted this in the wrong forum before, so I'm re-posting here, with the answers to the question the admin on the other forum asked me:</SPAN></P>
<P><BR /><SPAN style="font-family:verdana, geneva;">1- What is the version NUMBER of PocketCloud you are using on your mobile device </SPAN><BR /><SPAN style="font-family:verdana, geneva;">- Version number 2.2.134, it was the latest version on iTunes, I just downloaded it last week</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">2- What is the model of the mobile device you are using(e.g. Evo, iPhone, iPhone4, iPad, Xoom)? </SPAN><BR /><SPAN style="font-family:verdana, geneva;">- I'm using an iPad 2 running iOS 5.1</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">3- What version of Mac OS X are you using on your Remote computer (e.g. Lion) </SPAN><BR /><SPAN style="font-family:verdana, geneva;">- Snow Leopard</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">4- What are the exact error messages (if any) that you are getting: </SPAN><BR /><SPAN style="font-family:verdana, geneva;">a- on your MOBILE DEVICE?: </SPAN><BR /><SPAN style="font-family:verdana, geneva;">- "Could not connect to server"</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">b- on your REMOTE COMPUTER?: </SPAN><BR /><SPAN style="font-family:verdana, geneva;">- There is no error message on the Remote COmputer</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">5- Have you installed the PocketCloud Windows or Mac Companion on your Remote Computer? </SPAN><BR /><SPAN style="font-family:verdana, geneva;">- Yes</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">6- If yes, what version NUMBER (e.g. 2.3.7, 2.0.22S)?(REQUIRED) </SPAN><BR /><SPAN style="font-family:verdana, geneva;">- 2.0.27s</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">7- Do you have Port-forwarding setup on your router? See Users Guide below for more details </SPAN><BR /><SPAN style="font-family:verdana, geneva;">Yes, I set it up according to the manual setup instructions since I'm on a Google Apps account. VNC set to port 5900.</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">The only thing that I can add is that the ISP in the router setup is the local ISP - it won't allow me to add the "Whatismyisp" address, so - not being a tech person - I'm not 100% sure how the 'external' IP address connects to the internal one.</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">Thanks for any help you can give me!</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">-- Dan</SPAN></P>Thu, 06 Aug 2015 12:43:42 GMThttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624224#M2894dang-20152015-08-06T12:43:42ZRE: My iPad can only connect to my computer over local WiFi, not 3Ghttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624225#M2895
<P><SPAN style="font-family:verdana, geneva;">I am a little confused, are you using your google apps account with the Companion software or are you only trying to connect using a manual connection? Or have you attempted both? You can log into the companion using a google apps account. If you use the companion software, it should help you login without doing port forwarding etc.</SPAN></P>
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<P><SPAN style="font-family:verdana, geneva;"><I><B>Josh Maurer<BR /><SPAN style="font-size:xx-small;">Visit our Knowledge Base and Manuals web site at&nbsp;<A href="http://pocketcloudsupport.wyse.com/" target="_blank">pocketcloudsupport.wyse.com</A></SPAN></B></I></SPAN><BR /><SPAN style="font-family:verdana, geneva;"><IMG src="http://community.wyse.com/forum/image.php?u=35&amp;type=sigpic&amp;dateline=1339093232" border="0" alt=" " /></SPAN></P>Thu, 06 Aug 2015 12:46:27 GMThttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624225#M2895Josh-20152015-08-06T12:46:27ZRE: My iPad can only connect to my computer over local WiFi, not 3Ghttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624226#M2896
<P><SPAN style="font-family:verdana, geneva;">I tried with both the manual and automatic login, neither worked unless I was on the local WiFi.</SPAN></P>
<P><SPAN style="font-family:verdana, geneva;">A friend recommended a different product - LogMeIn, which worked perfectly without any of these problems. I liked the WYSE interface better, but unfortunately it just didn't work for me.</SPAN></P>Thu, 06 Aug 2015 12:48:41 GMThttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624226#M2896dang-20152015-08-06T12:48:41ZRE: My iPad can only connect to my computer over local WiFi, not 3Ghttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624227#M2897
<P><SPAN style="font-family:verdana, geneva;">Do you have a firewall enabled on your mac and is it possible that PocketCloud is not on the allowed applications list?</SPAN></P>
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<P><BR /> </P>
<HR />
<P><SPAN style="font-family:verdana, geneva;"><I><B>Josh Maurer<BR /><SPAN style="font-size:xx-small;">Visit our Knowledge Base and Manuals web site at&nbsp;<A href="http://pocketcloudsupport.wyse.com/" target="_blank">pocketcloudsupport.wyse.com</A></SPAN></B></I></SPAN><BR /><SPAN style="font-family:verdana, geneva;"><IMG src="http://community.wyse.com/forum/image.php?u=35&amp;type=sigpic&amp;dateline=1339093232" border="0" alt=" " /></SPAN></P>Thu, 06 Aug 2015 12:51:58 GMThttps://www.dell.com/community/Wyse-PocketCloud-for-iOS/My-iPad-can-only-connect-to-my-computer-over-local-WiFi-not-3G/m-p/4624227#M2897Josh-20152015-08-06T12:51:58Z