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Introduction

Nowadays, businesses require changing themselves as per the varying needs of customers. Before, delivering a product or service, it has to be decided how efficiently you can manage time and your available resources. For that reason, decision making plays an important role. Situations arise when you need to make decisions of your own and sometimes, you have to rely on your employees in order to draw a conclusion. Which type of leadership role is prefect for meeting the goals of your business; it is hard to determine as most of the time, you are affected with time constraint. So, by referring the Vroom-Yetton-Jago Decision Model, you can identify the appropriate leadership style that suits a specified situation.

The Vroom-Yetton-Jago Decision Model

It is a theory which provides useful way for identifying the best leadership style through which decisions can be made for gaining customer satisfaction.

Brief History of Vroom-Yetton-Jago Model

This kind of decision making model was originally formulated by Philip Yetton and Victor Vroom in 1973, in book called “Leadership And Decision Making”. In the year 1988, Arthur Jago and Victor Vroom replaced the earlier version of decision tree model and came up with revised system, which is based on mathematics.