Self Service

Craft Club

Will this site work on my browser?

We have optimized our website to work on Internet Explorer 11, Firefox 33, Chrome 38 and Safari 8. We recommend you update your browsers to the latest version to ensure you get the latest fixes and security improvements.

Please note: Create and Craft is not responsible for the content of external websites. Please refer to manufacturer's website for help and support on your browser.

How do I use video on Create and Craft?

Most product pages and search results include a video clip from the products on air presentation. To watch a product video, simply click the video tab and click on the arrow to play. To watch videos through search, simply click on the play button.

If you want to watch the live broadcast, click on the On Air link on the homepage.

Why won't my video play?

It is quite likely that your video settings are not set up correctly. The most common cause is that an application called 'QuickTime' is trying to play the video, rather than Flash. Select 'QuickTime Player' from your 'Programs' list in the 'Start' menu. Click 'Edit', then 'Preferences' and then 'QuickTime Preferences'. In the 'file types' tab, you must ensure that the 'streaming' option in unchecked'. Next, click on the 'browser' tab, followed by the 'MIME settings' and again remove the tick from the 'streaming' option. Click 'apply', then Ok.

What is Flash?

Flash is a system that allows people to run animations and dynamic presentations on the web. Usually, web pages are 'static' (ie there is very little movement on the page) and can be compared to the pages of a magazine. Pages developed using Flash can better be compared to animations or films because the content can be presented in a time-based format.

It is very likely that you will already have the Flash player installed on your computer since it is automatically provided with many of the more recent browsers. If you cannot see Flash movies then you will need to download the player from the Adobe web site. The download will take a minute or two over a standard broadband connection and can be used as soon as download is complete. The player only needs to be installed once. To download the most recent player click here.

Can I change the time zone in the Program Guide?

To change the time zone, click on the dropdown box where you see Eastern Time Zone and select Central, Mountain or Pacific.