A: Yes, you will need a valid NFL.com account to purchase or access NFL.com subscription products. You may use an existing NFL.com account or sign up for a new user account to complete the purchase process.

A: For security purposes and in order to use all of the features of NFL.com or purchase NFL Game Pass, you will need to provide a valid e-mail address to ensure we can deliver important messages to you.

A: Yes, instead of making one payment when you purchase NFL Game Pass – Season Plus or NFL Game Pass – Season subscriptions, you have the option of paying the full-season price in a set amount of equal monthly installments. The number of installments varies throughout the season and will be determined at the time of purchase.

Please note that you are not purchasing a monthly subscription, and are agreeing to pay the full price of the Season or Season Plus subscription. You can cancel your subscription at any time. However, you will still be responsible for paying the remaining unpaid balance of the Season or Season Plus subscription if you cancel before paying all of the installments. For all the details regarding paying via installments, please review our Terms & Conditions

A: The first installment will be billed immediately upon purchasing a subscription and the remaining number of installments will be billed on a monthly basis (approximately every 30 days) thereafter until your total subscription price has been paid. For all the details regarding paying via installments, please review our Terms & Conditions.

A: NFL Game Pass – Season Plus includes access to live 2012 Preseason, Regular Season, and Playoff games including Super Bowl XLVII live on your computer, mobile, and tablet devices. You also get access to: Condensed Games, Coaches Film for every play in 2012, Big Play Markers, DVR controls, keyboard shortcuts, live scores and stats, chat, high-definition video, live NFL Network coverage of NFL Combine, NFL Draft, and Training Camp throughout the entire Offseason, NFL RedZone live on Sundays, archived NFL Network shows and NFL RedZone episodes, select classic Super Bowl games, home and away audio for select games when available, picture-in-picture and multi-view game modes, and access to any 2009-2011 games. Mobile and tablet access requires download of the NFL Game Pass app from the iTunes Store or Google Play; learn more here. Certain blackout restrictions apply. To see all NFL Game Pass restrictions click here. Access begins when you purchase and ends 31 July 2013.

Mobile and Tablet access and NFL Network programming is not available in Canada.

Live Playoff games are not available with NFL Game Pass for users located in Canada, UK, and Republic of Ireland.

A: NFL Game Pass - Season includes access to live 2012 Preseason and Regular Season games on your computer, mobile, and tablet devices. You also get access to: Condensed Games, Coaches Film for select plays, Big Play Markers, DVR controls, keyboard shortcuts, live scores and stats, chat, high-definition video, live NFL Network stream, NFL RedZone live on Sundays, archived NFL Network shows and NFL RedZone episodes, select classic Super Bowl games, home and away audio for select games when available, picture-in-picture and multi-view game modes, and access to any 2009-2011 games. Mobile and tablet access requires download of the NFL Game Pass app from the iTunes Store or Google Play; learn more here. Certain blackout restrictions apply. To see all NFL Game Pass restrictions click here. Access begins when you purchase and ends 4 January 2013.

Mobile and Tablet access and NFL Network programming is not available in Canada.

A: NFL Game Pass – Follow Your Team includes access to your favorite team's live 2012 Preseason and Regular Season games on your computer. You also get access to: Condensed Games for your team's games, Coaches Film on select plays for your team's games, DVR controls, Big Play Markers, keyboard shortcuts, live scores and stats, chat, high-definition video, home and away audio for select games when available, picture-in-picture and multi-view game modes, and access to your team's 2009-2011 games. Certain blackout restrictions apply. To see all NFL Game Pass restrictions click here. The "Follow Your Team Season" subscription is only available in select territories. Access begins when you purchase and ends 4 January 2013.

Mobile and Tablet access and NFL Network programming is not available in Canada.

A: Games played on Sunday (1pm ET and 4pm ET) will have the Condensed versions available in NFL Game Pass following the conclusion of Sunday Night Football. Monday, Thursday and Sunday Night games as well as U.S. Thanksgiving Day games will be available shortly after the conclusion of the telecasts.

A: For NFL Game Pass – Season Plus subscribers, your subscription will automatically renew giving subscribers the benefit of not having to worry about signing up for NFL Game Pass year after year. Your subscription will automatically renew in advance of the start of the next NFL Regular Season so that you can enjoy uninterrupted access to NFL Game Pass. You may opt out of auto-renewal billing at any time.

A: For NFL Game Pass – Season subscribers, your subscription will automatically renew giving subscribers the benefit of not having to worry about signing up for NFL Game Pass year after year. Your subscription will automatically renew in advance of the start of the next NFL Regular Season so that you can enjoy uninterrupted access to NFL Game Pass. You may opt out of auto-renewal billing at any time.

A: For NFL Game Pass – Follow Your Team subscribers, your subscription will automatically renew giving subscribers the benefit of not having to worry about signing up for NFL Game Pass year after year. Your subscription will automatically renew in advance of the start of the next NFL Regular Season so that you can enjoy uninterrupted access to NFL Game Pass. You may opt out of auto-renewal billing at any time.

A: For NFL Game Pass – Monthly subscribers, your subscription will automatically renew and you will be auto-billed each month while you choose to continue your subscription. You can cancel your subscription at any time.

A: For NFL Game Pass – Weekly subscribers, your subscription will not automatically renew week after week. To continue accessing NFL Game Pass, you will need to purchase another Weekly, Monthly, or Season subscription.

A: We collect your billing information to ensure you experience no interruption when your Free Trial ends and your NFL Game Pass subscription begins. You can cancel your Free Trial at any time by contacting customer support. You can:

Send an e-mail to gamepass.support@nfl.com

Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867

A: When you initially purchased NFL Game Pass, you likely selected the auto-renewal option for your subscription. Auto-renewals of NFL.com seasonal subscription products are processed prior to the beginning of the NFL Season each year. If you would like to opt out of your auto-renewal subscription, please contact customer support. You can:

Send an e-mail to gamepass.support@nfl.com

Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867

A: You will be eligible for a refund if you purchased any subscription other than a Weekly subscription to NFL Game Pass and you cancel within seven (7) days of the purchase date, you subscribed to a Free Trial of NFL Game Pass and you cancel within seven (7) days after the Free Trial ends, your Season subscription annually auto-renewed and you cancel with 30 days of renewal date, or your subscription is canceled by us. For all the details regarding refunds, please review our Terms & Conditions. To process a refund, please contact customer support. You can:

Send an e-mail to gamepass.support@nfl.com

Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867

A: After selecting which NFL Game Pass subscription you want to purchase, enter your promo code in the "Promo Code" field in the order summary. Click "Redeem" and your price will change to reflect the promotion.

A: A broadband internet connection (DSL/cable or higher) of 800 kbps or higher is needed for NFL Game Pass. If you have an internet connection speed of 3.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy NFL Game Pass at its highest video quality.

A: This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth than you should.

Note: To increase performance in the main video window, you can close the smaller video windows since they also can consume some bandwidth and CPU resources. Machines with slower CPU's running on slower networks can benefit by only playing the video in the main window.

A: For help during games, please contact customer support using the "Live Support" chat feature on the website http://nfl.com/subscriptionsupport or email us at gamepass.support@nfl.com. E-mails will be answered promptly within 24 hours.

A: NFL Game Pass features adaptive playback which dynamically adjusts the quality of the video stream you receive based on the speed of your connection. If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times and other devices sharing your connection) NFL Game Pass detects this and lowers the quality of the video stream to ensure you can continue viewing the content without interruption. You can override this feature and choose which bit rate NFL Game Pass delivers despite fluctuations with your connection through the following steps:

Launch NFL Game Pass

Hover over the "Quality" setting indicator and uncheck "Best Available"

Manually select a bit rate appropriate for your connection

NFL Game Pass will now stream at the bit rate you chose. If your connection can't handle the bit rate you selected, you may experience choppiness in the video playback.

If your video playback is choppy with "Best Available" checked in the video quality settings, this may be an issue with your computer's performance. Please try the following:

Make sure your computer is up to date with the latest patches and updates and your video card's drivers are current

Disable hardware acceleration as it can cause choppy video playback

Increase virtual memory as it can improve video playback

Check your anti-virus or firewall settings to make sure they allow traffic from NFL Game Pass

If you're unsure of how to do any of these things, please consult a qualified computer technician.

A: If you arrive at a page that is asking you to select a product you have already purchased, you are likely NOT SIGNED-IN to NFL.com. Enter your username and password in the text fields at the top right of your screen to sign in and access NFL Game Pass.

A: Once logged-in, navigate to nfl.com/gamepass and click on the "My Account" link at the top of the page. Next, click on the "Update Account Information" link. Make the desired changes and then click "Submit" to save the changes.

A: Once logged-in, navigate to nfl.com/gamepass and click on the "My Account" link at the top of the page. Next, click on the "Update Billing Information" link. Make the desired changes and then click "Update" to save the changes.

A: From nfl.com/gamepass, when prompted for your username and password, click the "Forgot password?" link. Next, enter the e-mail address you used to create your account and click "Submit". You will receive an e-mail shortly with your password.

A: NFL Game Pass Mobile is available as a free download to international users.* In order to watch live NFL games, a paid subscription to NFL Game Pass is required. There may be additional fees charged by your cell phone provider for data usage associated with your use of NFL Game Pass Mobile. Please contact your cell phone provider for details regarding their pricing policies.

*NFL Game Pass is only available to users located outside the United States, Mexico, Bermuda, Antigua, the Bahamas, and any U.S. territories, possessions and commonwealths. NFL Game Pass mobile and tablet access is not available in Canada.

A: NFL Game Pass Mobile requires a paid subscription to NFL Game Pass to view streaming video. You can purchase a subscription to NFL Game Pass at NFL.com/gamepass, or through an in-app purchase within NFL Game Pass Mobile.

Reminder: access on more than one device with the same account information is prohibited (i.e. accessing on your PC and on your Tablet).

A: NFL Game Pass Mobile requires a paid subscription to NFL Game Pass to view streaming video. You can purchase a subscription to NFL Game Pass at NFL.com/gamepass, or through an in-app purchase within NFL Game Pass Mobile. Certain blackout restrictions apply in the UK.

A: The NFL'12 iOS and Android app does not include access to your NFL Game Pass subscription. To access streaming video on your mobile and tablet device, you must download the standalone NFL Game Pass mobile app. Learn more on the NFL Game Pass Mobile page.

A: NFL Game Pass Mobile works best over 3G and Wi-Fi networks. Slower networks or internet connection speeds can reduce the video quality available in NFL Game Pass Mobile. Contact your ISP or mobile phone provider if you suspect you are getting less bandwidth than you should.

A: Your current location is only used to determine which content NFL Game Pass Mobile delivers based on certain geographic restrictions. Your location data is never saved or shared with anyone outside of the NFL Game Pass Mobile operations team.

To ensure location services is turned on, set "NFL Game Pass" to "On" in Settings->Location Services.

A: There is a known issue with some iPad 2's in which location services stops working. To validate if you are having this issue, open "Maps" on your iPad 2. If Maps can determine your location, this issue can likely be resolved by contacting NFL Game Pass customer support. For further assistance, you can:

Send an e-mail to gamepass.support@nfl.com

Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867

A: If you receive this message in NFL Game Pass Mobile, your connection speed is not currently fast enough to support streaming video. NFL Game Pass Mobile will still play the audio portion of the stream so you can listen without interruption to the game or program you were viewing.

A: It is likely that you are logged in to more than one device (i.e. computer, smartphone or tablet) concurrently. Please make sure you're only using your NFL Game Pass account on one device at a time.

A: The easiest solution is to change your password to one that is at most 15 characters. Navigate to NFL.com/gamepass and log in. Once logged in, click on "My Account" at the top of the page. Next, click the "Change Password" link. Type your new password into the "Password" and "Verify Password" text fields and then click "Continue". You will now be able to sign in with NFL Game Pass Mobile.

A: You can only access your NFL Game Pass subscription on one device at a time. If you are accessing NFL Game Pass on your computer you will not be able to view streaming video on your mobile device or tablet at the same time.

A: Most users will be able to access NFL Game Pass Mobile when traveling in territories outside the United States, Mexico, Bermuda, Antigua, the Bahamas, and any U.S. territories, possessions and commonwealths. However, note that if you are attempting to access NFL Game Pass Mobile in the UK or Canada, you will be subject to regional blackout restrictions in the UK and will not have access in Canada. For more information, please see our Restrictions FAQ.

A: Weekly blackout restrictions apply to all subscriptions (Season, Monthly, Weekly and Follow Your Team) for locally televised games during both the 1pm ET and 4pm ET game windows on Sunday. These live game broadcasts will be blacked out in your area while the game is in progress. You will be able to watch them in the NFL Game Pass Mobile archives six (6) days after their conclusion. Monday, Thursday and Sunday Night games as well as U.S. Thanksgiving Day games will not be subject to black outs in the UK. Additional game restrictions may be added throughout the season due to regional broadcast rights.

The NFL Playoffs are not available for live streaming within NFL Game Pass Mobile in the UK. All playoff games will be available as VOD content with the purchase of the Offseason Subscription in the UK. Playoff games, including the Super Bowl, will be available six (6) days after the conclusion of the game broadcast.

A: NFL Game Pass is only available to users located outside the United States, Mexico, Bermuda, Antigua, the Bahamas, and any U.S. territories, possessions and commonwealths (including American Samoa, Guam, Puerto Rico and the U.S. Virgin Islands) (collectively, the "Game Pass Excluded Territories"). You are not authorized to use NFL Game Pass if you are located in any of the NFL Game Pass Excluded Territories.

A: Most users will be able to access NFL Game Pass when traveling in territories outside the United States, Mexico, Bermuda, Antigua, the Bahamas, and any U.S. territories, possessions and commonwealths. However, note that if you are attempting to access NFL Game Pass in the UK or Canada, you will be subject to regional blackout restrictions in those territories. For more information, please see our Restrictions FAQ.

Users that purchased Season Subscriptions in Spain, Australia and Brazil must upgrade their subscription in order to access NFL Game Pass outside of the territory in which they initially purchased. To upgrade your subscription or if you have any questions about this policy, please contact customer support.

To contact customer support, you can:

Send an e-mail to gamepass.support@nfl.com

Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867

A: This may be caused by your IP address resolving to the wrong location. Please contact customer support with your IP address (which you can identify through a number of free web services if you don't know it) and they will be able to fix your account to give you access, provided you are not accessing from an NFL Game Pass Excluded Territory.

To contact customer support, you can:

Send an e-mail to gamepass.support@nfl.com

Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867

A: Some features of NFL Game Pass are only available in certain subscription types (e.g., Premium subscriptions include full HD-quality video as compared to Basic subscriptions which stream at a lower bitrate). You can upgrade your package at any time to access the enhanced features. To modify your subscription package, please contact customer support. You can:

Send an e-mail to gamepass.support@nfl.com

Call customer support (any time from 12:00pm ET to 10:00pm ET) at 407-936-0867

A: All Sunday Night Football (including the NFL Kickoff game, which is played on the first Thursday of the regular season), Monday Night Football and live playoff games are not available in NFL Game Pass for live streaming, but these games will be available in the NFL Game Pass archives.

The live stream of NFL Network is not available within NFL Game Pass in Canada.

Regionally or locally televised games on Sundays will not be available in NFL Game Pass for live streaming. Although these live game broadcasts will be blacked out while the game is in progress, they will still be available in the NFL Game Pass game archives.

NFL Playoff games are not available for live streaming in Canada. They will be made available as VOD content.

A: If you purchased NFL Sunday Ticket Online from one of the Canadian cable or satellite providers above, please click the appropriate link below to find out more information about your product. NFL Sunday Ticket Online is a different product from NFL Game Pass and you will need to log in to your account at the applicable link below to access your account.

A: Weekly blackout restrictions apply to all subscriptions (Season Plus, Season, Monthly, Weekly, and Follow Your Team) for locally televised games during both the 1pm ET and 4pm ET game windows on Sunday. These live game broadcasts will be blacked out in your area while the game is in progress. You will be able to watch them in the NFL Game Pass archives six (6) days after their conclusion. These blackout restrictions apply to the Condensed Game archives of the selected games as well. Monday, Thursday and Sunday Night games as well as U.S. Thanksgiving Day games will not be subject to black outs in the UK and Republic of Ireland. Additional game restrictions may be added throughout the season due to regional broadcast rights.

The NFL Playoffs are not available for live streaming within NFL Game Pass in the UK and Republic of Ireland. Full replays of all Playoff games will be available as VOD content with the purchase of the NFL Game Pass – Season Plus or NFL Game Pass – Offseason subscriptions in the UK and Republic of Ireland. Playoff games, including the Super Bowl, will be available six (6) days after the conclusion of the game broadcast.

A: Certain games that are televised locally are subject to a delay in posting to the NFL Game Pass archives. Games that are blacked out in the UK and Republic of Ireland during the Regular Season and Postseason will be made available in the NFL Game Pass archives six (6) days after the game's initial broadcast.

A: All blacked out games will be available following the conclusion of that game's original live broadcast – except for locally broadcast games in the UK and Republic of Ireland. Those games will be held from the NFL Game Pass archives for a period of six (6) days (applies to both Regular Season and Postseason games).

A: For users in the United Kingdom and Republic of Ireland, the same Weekly blackout restrictions that apply for locally televised games during both the 1pm ET and 4pm ET game windows on Sunday, apply to the Condensed Game archives.

A: Blackouts apply to users in the United Kingdom and Republic of Ireland. For more information, see the Blackouts FAQ. NFL Game Pass – Follow Your Team subscribers can only access Condensed Games for the team in which they chose when registering.

A: NFL Game Pass – Season subscription only includes Preseason and Regular Season games and does not include Playoff games, the Super Bowl, or the Pro Bowl. However, you may add a Playoffs subscription to your account at any point (you can do this from the NFL Game Pass Schedule page.) Additionally, you can subscribe to NFL Game Pass – Season Plus or NFL Game Pass – Offseason subscriptions to access all Playoff games (for an additional fee.)

Restrictions may apply in the United Kingdom and Republic of Ireland, and Canada.