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AT&T Traditional Landline Home Phone Support

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Re: Re: Turn on call forwarding remotely

To Whom It May Concern:

Well since there doesn't seem to be a quick way of getting ahold of any higher ups I will try this. My 82 year old widowed Mother who lives alone has been without a phone I discovered since sometime this past Tues. It was not discovered until late that evening and I suspect had been off by that time all day Tues. I called Att on Weds. morning. Got a foreigner with a very strong accent who was very hard to understand. They told me they would send someone out on Sat. SATURDAY?????!!!!! Since she has been ill and I was taking her to a doctor appt for all day testing that day I wasn't able to call back until Thurs at which I requested that they send someone on Friday. Again, this is an 82 year old woman who has been ill and lives alone!!! When I called I once again got a person from a foreign country with a very strong accent that was so hard to understand!!!! After being on the phone with them for several minutes they put me over to yet ANOTHER foreigner who I could barely understand and they told me that they would call me back in 30 mins to and hour and to make sure that I answered the phone call. I kept that phone right by my side for 4 hours. SURPRISE....NO CALL BACK FROM ATT!!!!!!!!!!!!!!!!!!!!!! I live in America, give me a American to talk to when I have to call you Att!!!!! SO AS IT STANDS I GUESS THEY WILL BE THERE SATURDAY SEPT. 8 BETWEEN 9 AND NOON. THEY SURE BETTER BE!!!! MY ILL 82 YR OLD MOTHER HAS BEEN WITHOUT A PHONE FOR 4 DAYS AND COUNTING.....RIDICULOUS ATT.....ABSOLUTELY RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Re: Turn on call forwarding remotely

On 10/9, Technician came out to install high speed internet. I did not authorize him to change phone service. When he left he was aware that my ringmaster number did not work. He asked me to call him on the following day so that he could ask the manger how to activate the ringmaster. I called for three days, left messages, etc. The technician never called me back.

On the 12th another technician came out. He determined the issue. After talking with someone named William it was determined that another line needed to be run to restore my original service and keep my high speed internet service

On October 20 another technician called Tyler came out. He put his supervisor JC on the line who stated that I would have to call service again. I explained that the service call on today was to be to pull a line and to restore my ring master number

JC supervisor

Tyler

Jessica with life support was put on the phone.

I have been without my number for about two weeks. I need this number and issue resolved. The number rings when you call it but does not ring on my home line. I am losing calls.