Quick Overview

Every healthcare provider puts a high priority on patient experience, but few know how best to define, manage, and measure it beyond HCAHPS scores. This report brings clarity and meaning to patient experience, exploring the best ways to make exemplary patient experience a powerful and lasting component of the organizational culture.

With this NEW report, you'll learn answers to key strategic questions:

This report, part of HealthLeaders' Intelligence Report Premium series, offers the latest patient experience strategies from industry peers, including survey results drawn from the HealthLeaders Media Council, anexclusive group of 6,200-plus healthcare leaders. A new segmentation tool allows you to access more specific, in-depth data by setting, number of beds and sites, net patient revenue, and region.