Santander Bank, N.A is headquartered in Wilmington and is the 5th largest bank in the state of Delaware. It is also the 36th largest bank in the nation. It was established in 1907 and as of September of 2018, it had grown to 9,659 employees at 632 locations. Santander Bank, N.A's money market rates are 5X the national average, and it has an A health rating.

Why a check was not cashed.

I called the main office of my bank. I had a check that was not cashed . The customer representative was a very pleasant woman. She did a lot of research and looked into why this check was not cashed. She informed me to call the place where I wrote the check out to. She said that they will probably have the reason why they are not cashing it. So I did as she asked and called the company that I wrote the check out to. Sure enough they were not going to cash it and they were in the process of sending it back to me. They informed me that the amount of the check was incorrect. So I had a good experience with my customer representative at the bank, because she gave me the correct information, and I got everything taken care of.

Convenient Locations

I've been with this bank for the past seven (7) years, with a few different accounts. I have never run into any problems with them, even through the inevitable changes that all banks tend to make to their policies. If anything they were a little too proactive in letting its members know of changes that were occurring and explaining what to expect. Their customer service has always been friendly and helpful. I always enjoy my experience when I do have to venture inside of the actual bank. In my area there are a good amount of branch buildings as well as ATMs in every CVS, which is a plus if I need cash quick. I would definitely recommend this bank to anyone.

Have To Keep Opening New Accounts To Get Advertised Rate

They will give you advertised rate . It will decrease within six months. When you notice rate has decreased ( They hope you will not notice) you call the service center. Service center can not give advertised rate. You go to branch. Branch manager will close your account and open new one to give you advertised rate again.You have to repeat it every few months.

Santander Does Not Pay Accrued Interest When Closing Account

Santander' policy is that when you close your account you LOSE any accrued interest which you have earned and which shows on your account but which has not yet been POSTED to your account. Interest is posted once a month. That means if you close your account on any day other than the one day a month when interest is posted, Santander keeps the interest you have accrued (i.e.earned). That's what they did to me and when I complained to their corporate office they REFUSED to do the right thing and pay me the interest I earned.

For this and a variety of other reasons I would never recommend this bank to anyone.

Availability

Philadelphia Area

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