E-Learning

Our work in the area of E-Learning is focussed on being a content provider for E-Learning programs.

We do not provide E-Learning platforms nor are we E-Learning technologists. We believe that E-Learning Programs need to be highly interactive, highly engaging and delivered in small bite sized learning inputs.

We can incorporate all the most up to date types of content including:

Pre and Post Tests

Slides

Audio voice over

Video Clips

Online Assessment Questionnaires, Surveys and Polls

Digital or hard copy workbooks for participants to undertake exercises during the E-Learning program.

Additional online learning resources

We can provide generic or customised E-Learning content on the following topics. Take a look at any topics of interest to you from the categories below.

Examples of E-Learning Courses

Our E-Learning Courses are based on the content of our Instructor Led Courses and Virtual Classrooms. All our E-Learning Programs are customised to the client's needs. Have a look at the typical topics we cover below.

Leadership Skills

Management Skills

Change Management Skills

Performance Management Skills

Sales Skills

Communication Skills

Personal Effectiveness Skills

Click on an item below to view details:

Leadership Skills

Leadership Styles

Managing Remote Teams

Building High Performance Teams

Team Development

Strategic Thinking and Planning

Team Briefing Skills

Delegation Skills

Motivating Others

Management Skills

Managing Customer Service

Change Management

Mentoring Skills

Talent Development Skills

SMART Objective Setting Skills

Appraisal Meeting Skills

Performance Management

Giving and Receiving Feedback

Dealing With Underperformance

Coaching Skills

Global Account Management

Territory Planning

Sales Force Management

Consultative Selling Skills

Account Mining

Insight Selling

Telephone Selling Skills

Improving Selling Skills

Negotiation Skills

Customer Service Skills

Account Management Skills

Advanced Presentation Skills

Presentation Skills

Written Communication Skills

Influencing Skills

Handling Difficult Conversations

Face To Face Communication Skills

Assertiveness Skills

Rapport Building

Working in Teams

Time Management

Stress Management

Problem Solving Skills

Multi-tasking

Meeting Skills

Developing Natural Authority

Decision Making

Creative Thinking

Conflict Resolution Skills

Leadership Skills

What makes a leader different to a manager? What do effective leaders do to attract willing followership? What qualities do they possess? What knowledge and skills do they use to be an effective leader? How can you become a truly effective leader? The answers to all these questions are covered in this session.

Leadership Styles

There are five leadership styles a leader can use when interacting with a team or individual. Discover your own preferred style and how to modify it when dealing with people in different situations. Learn what effective leaders do when using different styles as well as the mistakes to avoid. Get your people to do the things that need to be done - and like it!

Managing Remote Teams

Managing a team of people in one location and one time zone is one thing, managing a dispersed group of people in many locations and in different time zones is quite another challenge. Yet increasingly this is the requirement of managers as they work in a more international or indeed global environment. They need to use the right communication processes in the right way, they need to be able to manage performance and motivate at a distance, and they need to handle cross cultural diversity skilfully.

This session covers the insights, processes and skills to achieve this challenge.

Building High Performance Teams

High Performance Teams are built, over a period of time by skilful team leaders. What skills do these team leaders possess? Here are some of them. They have the ability to clearly articulate a vision for success, they set stretching goals and objectives, they adopt winning strategies, they select the right people for different roles, they coach/train the m, they lead with personal credibility and authority, and they set high standards around team values and culture.

Team Development

Teams grow and develop into high performing teams as a result of going through a number of developmen t phases. This session examines each phase in turn and shows team leaders how to lead at each phase of team development including forming a team, handling conflict within a team, introducing the best team working processes, training for high performance and individual empowerment and rewarding team working.

Strategic Thinking and Planning

In today’s complex markets the need for clear thinking around strategy development has never been gre ater. This requires an understanding of the key elements of strategic thinking and an ability to choose the best strategy to deliver a Vision and Objectives.

Strategic plans are key to future success as is the ability to implement them effectively. This session provides a powerful tool kit to get started in this challenging area of skill.

Team Briefing Skills

Team Briefings enable an organisation to communicate top down and bottom up. Find out how to structure the content, roll out the process and use it to engage with your whole work force in this highly practical session which could revolutionise your internal communications.

Motivating Others

Find out what motivation really is - what motivates you, as a manager, and the different possible motivators for your staff. The session uses a number of methods to discover the key contributors to a person’s motivation and provides diagnostics, processes and checklists to enable you to motivate people in a way
they like to be motivated.

Management Skills

Managing for day to day effectiveness and continuous improvement is the challenge of every manager. It requires the use o f a five step management process and a set of key skills to use in the process. Participants in this session will learn how to immediately improve their effectiveness as a manager and as a result improve their team’s results.

Managing Customer Service

Using a simple four step process participants in this session will learn how to turn a vision for customer service excellence into a reality. Aimed at those managing teams responsible for both internal and external customer service the session results in a customer se rvice improvement plan which all customer facing staff can easily follow.

Change Management

Change is a norm and the ability to manage it well is a must. There are many contributors to leading and managing change effectively and these include personal beliefs, use of change management processes and skills, and the successful application of these processes and skills.

This session covers all the essentials of change leadership and management.

Appraisal Meeting Skills

Performance Appraisal Meetings have the potential to be highly motivational or highly de-motivational. The difference lies in the ability of the manager to properly prepare for meetings, correctly structure them and effectively use skills of giving and receiving feedback.

Performance Management

Knowing how to manage people’s performance and increase their job satisfaction at the same time is the challenge that every manager faces. They say that the best performances are willingly given. Participants in this session will learn how to manage people’s performance using a five step process that ensures that people deliver the results required and are highly self-motivated in the process.

Giving and Receiving Feedback

Giving feedback to employees, and indeed people generally, can be a real challenge particularly if the feedb ack is concerned with raising and overcoming a problem. The person receiving the feedback can react either positively or negatively and it is important that the person giving the feedback can effectively respond to and manage these reactions, whilst being open to feedback themselves.

This session is a must for anyone having to confront sensitive issues with others.

Dealing With Underperformance

The session examines four different scenarios of performance to clarify what underperformance means. It provides a seven step process for achieving improvement and w hat to do if the underperformer fails to improve.

Coaching Skills

Coaching can be undertaken for a number of reasons – to solve problems, to develop people’s capabilities, to impart new knowledge and skills and to encourage an individual to develop themselves to achieve agreed goals.

Global Account Management

There are few activities in the area of Sales and Account Management that are more challenging than Global Account Management.

It requires obtaining a global view of the client, communicating and liaising effectively with Regional Sales People, implementing Global Account Plans, working as a remote team to manage what are often complex client interfaces, and spotting new opportunities to grow the account.

Territory Planning

The most effective sales people manage their sales territories using an effective Territory Planning Process.

This includes establishing key objectives, planning his/her use of time, using account management skills to grow business with key customers, and using effective defence/attack strategies to outsmart competitors.

Sales Force Management

The effective Sales Manager is multi-skilled being able to interpret key trends in the market-place, identify the impact of these on customers, align his/her sales activities to different customer types, lead the sales team with an effective leadership style, performance manage, and motivate his/her sales people for long term success.

This session covers these core essentials of Sales Force Management to equip Sales Managers to be really effective and to add value in their role.

Consultative Selling Skills

The best sales people are those who have mastered the techniques of Consultative Selling.

When using a Consultative Selling Process the salesperson takes time to understand the customer’s current situation, including needs and problems, assists the customer to identify a preferred future situation, establishes the gap between the two and partners the customer in addressing the key issues and challenges in bridging the gap to deliver a co-designed solution.

This session covers these key processes and skills which contribute so much to sales success.

Account Mining

Extracting from a customer account its optimum commercial value is the dream of all effective sales people.

What does Account Mining entail?

It entails exploring new business opportunities, revealing them and then extracting them. It involves a high level of market-place knowledge, thought leadership on emerging trends, translation of these into the customer's business and being seen as a trusted adviser/business partner who will deliver new initiatives with confidence.

Account Mining results in a win/win outcome for both supplier and customer. They grow together.

Insight Selling

What is Insight Selling?

It is when a sales person has such a good working knowledge of a customer and their business that s/he is able to spot opportunities to solve future problems and/or open up growth opportunities for the customer by analysing their situation using a gap analysis, working up an idea to bring to the custo mer, testing it out internally and then with the customer, and then delivering customised solutions to add value to the customer’s business.

It requires substantial personal credibility and a depth of knowledge as well as exceptional stakeholder management skills.

The session covers these key ingredients to the success of Insight Selling.

Improving Selling Skills

Instead of selling AT customers, drowning them in product/service details, successful sales people consult WITH customers, identifying their needs and their future preferred situation and then creating solutions with the customer’s input.

If you want to stop your sales people talking and get them to start consulting and problem solving this is the session for you.

Advanced Presentation Skills

This session is aimed at experienced speakers who realise that making high level presentations is becoming a more important part of their lives.

The content focuses on conveying personal credibility, adapting to different cultures, influencing people with an appropriate style, using sensory language effectively and presenting with powerful, memorable content and media.

Written Communication Skills

This session is designed to help participants write effectively and persuasively.

It introduces the skills, techniques and habits that will enable them to structure written communications and use appropriate language in any document to communicate quickly and easily to the reader the message that they want to put across.

Face To Face Communication Skills

Equip your people with key skills of face to face communication including expressing themselves clearly and concisely, responding to other people’s preferred communication styles, and speaking with credibility and confidence.

Whether in management, supervisory or customer contact roles this session is ideal for those quite simply needing to be better communicators.

Time Management

Personal productivity is key to everyone’s success these days.

This session looks at the key contributors to effective time management including planning skills, taking control of your use of time, managing interference from others and handling potential distractions.

Multi-tasking

This session seeks to actually reduce the need to multi-task through genuinely more efficient ways of working, involving such skills as dealing with prioritisation and tightly managing others’ expectations.