Read what people are saying about Precision Garage Door in:

Cockeysville, MD

Rick was very professional and I believe did an excellent job, both the replacement motor as well as what he would do and how long it would take. His truck had a dead battery which made him late, but he left it running during the repair and didn't cancel the appointment, and that was much better for me.

Have used Precision for all my Garage Door services both homes I have owned over the last 20 years. Prompt professional service every time. Service Tech's A+ in experience and expertise. Highly recommend.

Response was quick, from the telephone call to the technician. The telephone operator was helpful and the technician, Brian Norris was very professional and polite and addressed the problem immediately. Most important, I did not feel like I was being made to agree to unnecessary repair.

The technician (Brian Norris) was courteous and seemed very honest. He began with the simplest way to address the problem which made me feel confident that I will not be charged for any unnecessary services. I will certainly call your company again if I have any problem in the future.

Myrna Pimentel

A Response from: Harry

At Precision, we hope all of our customers are as happy as you are! Thank you for taking the time to write a review. We will share this with our technician.

You guys really are great.
So door won't open and I grab the phone on a Saturday at 6:30P. Woman who answers couldn't have been better: reassuring, efficient, clear, repeats details, gets all the information right the first time. No sense of impatience, boredom, usual mediocrity encountered in such cases.
Less than twenty-four hours later Brian shows up with a smile and everything he needs to make the repair. He explains everything, is friendly, quick, most efficient. Walks me through how to test tension, operate the bypass for the opener. And when I ask about a warranty from a door replacement job five years ago, Brian adjusts the bill to cover a part replacement. Fantastic.
Again: hope never to have to call you guys again, but I would not hesitate to call with a problem or to recommend Precision to anybody in need of great service.

Thomas Lilly

A Response from: Harry

Thank you for your comments. At Precision, we try hard to make every experience a pleasant one.

I told your people the exact model garage door opener I had when I made the appointment. Surprise surprise you guys come today and don't install that kind then you try and upsell me by a grand. The old bait and switch which is being reported to the attorney general. Buyer beware.

Greg Bandelin

A Response from: Charan

Thank you for allowing us to speak with you directly about this matter. We did make some communication errors, and appreciate your time for allowing us to discuss this with you. You now have two very good openers and are able to receive a partial refund from us. We will be out to your home to do a free adjustment to your door, as our way to show you that we truly do care that our customers are pleased with the work we do.

Your Employee, Mike C. kept me informed of his arrival time. Mike went right to work upon arrival, diagnosed the gaarage door problem, re-programed the external key pad and was on his way.
The good communication between your office, the technician and me was outstanding.
I am a repeat customer - previous service calls were equally as good!

gregory strouse

A Response from: Charan

Thank you for your comments. Mike C does a great job, and customers love him!

The repair is just a few days old, therefore I don't know if there will be a problem. I don't foresee any.
The technician, Derrick was very professional and explained everything I believe I should know. The company gives a warranty of 5 years, which makes me think they believe in the excellence of their materiala and labor.