Privacy / Cookies Policy

Privacy Policy Updated May 2018

We’ve updated our privacy policy to make it easier for you to understand:

what information we collect from you

why we collect it

how we store and use it

when and with whom we share it

We are committed to ensuring that your privacy is protected. If you provide information by which you can be identified when using this website, then it will only be used in accordance with this privacy policy.

Information that you provide

When you provide information to us, whether by way of email, enquiry form or telephone you accept that we store that information in order to fulfil your requirements and as required by law.

we use your information to enable us to fulfil your requirements

we may also use your information to contact you about specific offers and availability but you may opt out of this at any time

we DO NOT sell, distribute or lease your information to third parties.

we WILL NOT share your information with third parties unless we have your permission or are required to do so by law.

Why we collect this information

We require this information to understand your needs and provide you with service, and in particular:

to be able to respond to your contact requests

to provide services requested

How long we keep this information

We retain this information until we have fulfilled your needs, and for internal record keeping for a period of no longer than 3 years beyond that.

Security

We are committed to ensuring that your information is secure. All personal data is stored in a secure, password protected environment.

Bookings via VisitCornwall, TripAdvisor, FlipKey, AirBnB etc

If you make an enquiry or a reservation via VisitCornwall, TripAdvisor, FlipKey, AirBnB or another booking organisation then you are also subject to their privacy policy. We receive only the minimum of personal information to enable us to fulfil your actual requirements. The information received by us is then handled in accordance with our Privacy Policy (this document).

Cookies

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with that. You can of course opt out but some of the site features may not perform as intended if you do so. You will find more details on third party cookies below.

Third party Cookies

A cookie is a small text file that is saved to the hard drive of your computer when you use a website. Most browsers allow you to reject some or all cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, Advanced and then which types which / all cookies to be blocked. Blocking all cookies will, however, have a serious negative impact upon the usability of many websites.

Our website uses the following cookies:

Google Analytics Cookies

Our website uses cookies provided by Google Analytics. These cookies allow us to collect information in an anonymous form about engagement with our website. They tell us, for example, the number of visitors to our website, how visitors have come to our website, and the pages they visited. www.google.com/privacypolicy.html , and you can opt-out of the use of these cookies by visiting https://tools.google.com/dlpage/gaoptout.

StatCounter Analytics Cookies

We use a StatCounter Cookie to determine whether you are a first-time or returning visitor to our website and to estimate the number of unique visits to the site. No personal information is stored in the cookie. The Cookie is persistent with a life of 5 years. StatCounter analytics cookies – learn more here.

Trip Advisor Cookies

Trip Advisor uses cookies to recognise you as a new or returning visitor but also to collect information about your browsing activities in order to serve targeted advertising. from Trip Advisor AND third parties. For more details see: http://www.tripadvisor.co.uk/pages/privacy.html

Social Media and YouTube Cookies

Use of links from this site to social media and similar sites such as Facebook, Twitter, Google+ AddThis YouTube etc may result in cookies being placed on your machine by those organisations and their associates.