Results of Microsoft Office Diagnostics

This page explains the results of the Microsoft Office Diagnostics that you just ran. You may also see suggestions on how to improve the health of your computer and your installation of the 2007 Microsoft Office system. The contents of this article only apply to the results that are displayed after running Microsoft Office Diagnostics. If you have not yet run Microsoft Office Diagnostics, please follow the instructions outlined in Diagnose and repair crashing Office programs by using Office Diagnostics. If the issue is not resolved by following the steps outlined below, please refer to the More resources section at the bottom of this article to be pointed to other resources that may help.

Note: It may be helpful to print or bookmark this page for future reference.

Setup Diagnostic — File corruption or altered file

If your Microsoft Office programs continue to crash, the source of the problem may be a hardware failure or hardware configuration problem. Review the results of the Disk and Memory Diagnostics to determine if a hardware failure is affecting your installation of the 2007 Office release.

Setup Diagnostic — Missing media

The Setup Diagnostic was not completed because a valid source was not found. Either the local installation source is missing, or the original source that was used to install Microsoft Office is not available to the repair process. You may need to provide the original source to allow this diagnostic to run successfully. Valid sources for the 2007 Office release include the following:

Your 2007 Office release installation CD

An installation disk or repair CD provided by the vendor of your computer

A connection to a network installation of the 2007 Office release

After you obtain access to a valid source, run Office Diagnostics again.

Disk Diagnostic — Failure of hard disk predicted

The Self-Monitoring, Analysis, and Reporting Technology (SMART) feature of your hard disk has found errors that may indicate that the hard disk is likely to fail. SMART is a feature that some disk drive manufacturers provide to give users advance notice of potential hard disk failure. Instability in your Microsoft Office programs may be the result of these hard disk drive errors.

Note: This result can indicate a severe problem, but some hard disks may not accurately report their results.

We recommend that you do the following:

Back up your important data immediately.

Check the results of other diagnostics, and follow the instructions for resolving any issues that the other diagnostics have reported. After you resolve those issues, run Microsoft Office Diagnostics again to see if this Disk Diagnostic issue is resolved.

If you continue to get this result, contact someone, such as the vendor of your computer or hard disk.

Microsoft Office has had trouble accessing files from the hard disk; it needs these files to function properly.

We recommend that you do the following:

Check the results of other diagnostics, and follow the instructions for resolving any issues that the diagnostics have reported. After you resolve those issues, run Microsoft Office Diagnostics again to see if this Disk Diagnostic issue is resolved.

If you continue to get this result, contact someone, such as the vendor of your computer or hard disk.

Memory Diagnostic — RAM failure

The Memory Diagnostic found evidence of failure in the random access memory (RAM).

We recommend that you do the following:

Check the results of other diagnostics, and follow the instructions for resolving any issues that the diagnostics have reported. After you resolve those issues, run Microsoft Office Diagnostics again to see if this Memory Diagnostic issue is resolved.

Memory Diagnostic — User is not an administrator

The Memory Diagnostic was unable to run because you do not have administrative rights on this computer. To successfully run the Memory Diagnostic, someone with administrative rights must log on to this computer and run Microsoft Office Diagnostics.

Update Diagnostic — Installation is out of date

The Update Diagnostic determined that your installation of Microsoft Office does not have the latest service packs installed. Installing service packs improves stability. We recommend that you visit get the latest updates for Office 2007.

Memory Diagnostic — No problems found

Memory Diagnostic — Too many programs in use

The Memory Diagnostic failed to run because too many other programs were consuming the system resources that the diagnostic requires to run successfully. Close all other programs, and then try running Microsoft Office Diagnostics again.

Update Diagnostic — Disabled by system administrator

Update Diagnostic — Unable to access a required file

The Update Diagnostic was unable to run because it requires a file that you have chosen not to download. To give Microsoft Office permission to download this file, do one of the following in one of these 2007 Office release programs:

Update Diagnostic — Microsoft Office was updated

The Update Diagnostic determined that your installation of the 2007 Office release was recently updated successfully with the latest service pack. Your installation of the 2007 Office release is now up to date.

Setup Diagnostic — User is not an administrator

The Setup Diagnostic was unable to run because you do not have administrative rights on this computer. To successfully run the Setup Diagnostic, someone with administrative rights must log on to this computer and run Office Diagnostics.

Microsoft Office Diagnostics

Security and safety

Systems can malfunction if they are compromised by a virus, spyware, or other malicious software (also called malware). For information and tools that you can use to help protect your computer, visit the Microsoft Online Safety site.