Fifty consumer agencies are polled each year to determine the top 10
consumer concerns, and auto sales, auto repair and home improvement
have topped the list every year since 1994, according to the National
Association of Consumer Agency Administrations (NACAA) and the
Consumer Federation of America (CFA). The top 10 areas for consumer
complaints are:

Auto sales

Auto repair

Home improvement

Household goods

Credit and lending

Mail order

Auto leasing

Landlord/tenant

Utilities

Travel/tourism

Source: The National Association of Consumer Agency Administrations
and the Consumer Federation of America.