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US customs computer collapse leaves thousands of travellers waiting

Tue, Jan 03, 2017 - 10:56 AM

A nationwide collapse of the US customs service computer system has left thousands of passengers lined up at airports awaiting clearance to officially enter the country, the authorities and US media said Monday.

PHOTO: REUTERS

[WASHINGTON] A nationwide collapse of the US customs service computer system has left thousands of passengers lined up at airports awaiting clearance to officially enter the country, the authorities and US media said Monday.

"Customs and Border Protection has nationwide outage. Expect delays in passenger processing until the system is restored," Fort Lauderdale's airport, a major hub for the United States and Caribbean, said on Twitter.

A Customs and Border Protection department spokesman told NBC News that there had been a disruption at several airports and was "taking immediate action to address the technology disruption." But that was not immediate enough for the thousands of tired and cranky passengers arriving at US gates but unable to clear customs.

An official for Miami International Airport told NBC that passengers on "more than 30 international flights were affected," one traveler told the same affiliate that two people fainted waiting in line.