Terms and Conditions

All Bookings

The terms and conditions listed below apply to all bookings made online at www.mayangateway.com, by telephone or in person.
All changes and additions to your reservation request should be made in writing and sent us by email. It is necessary to have a confirmation from Mayan Gateway to ensure the changes have been made.

Travel and Personal Protection

Mayan Gateway strongly recommends you to purchase an insurance for Travel and Personal Protection which is not included in the price.

Unforeseen Circumstances

We are not responsible for natural disasters, road problems, strikes, violence, wars, or any other unplanned disturbances. We will not make any reimbursements if there is an occurrence out of our control.
We are not responsible for forgotten or lost items.

Payment Terms

1. A reservation and full payment should be completed no less than 30 working days before your arrival date or commencement of services. To make a reservation less than 30 working days before the arrival date, contact us.

2. A non-refundable deposit of the price of services reserved is required within seven calendar days of booking. Full payment should be completed before commencement of services. For group tours specific terms and conditions apply, depending on the number of visitors, type of hotel accommodation, and season. Contact us for more information.
Forms of Payment
We welcome payment by any of the following methods: Credit Card (additional charge), PayPal (additional charge), bank transfers, and e-checks (additional charge). Note that all bank charges on money transfers are to be paid by the sender.

Cancellation and Change Policy

Mayan Gateway does not confirm a refund if you do not take the service. We strongly recommend TRIP CANCELLATION PROTECTION, which is not included in the price. You can visit www.travelexinsurance.com or www.worldnomads.com to get a quote. Due to the extensive organization involved with touring, a strict cancellation fee will be applicable to compensate for costs and lost revenue.

We reserve the right to charge a cancellation fee for cancellations on the following basis*, even if the cancellation is caused by superior force.

If we receive a cancellation no less than 90 days before commencement of services, the fee is a 25% fee of the total price.

If we receive a cancellation no less than 60 days before commencement of services, the fee is 50% fee of the total price.

For travelers cancelling from 30 to 59 days before commencement of services, the fee is 65% of the total price.

If we receive a cancellation within 30 days before arrival and no-show, the fee is 100% of the total price.

*Once a booking is confirmed, the amount will vary depending on payments already made to providers.

When you cancel, the price of some components of a trip cannot be refunded. These components include tickets, hotels payments, and so on.
*No refunds for changes or non-arrival on departure dates. *Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and this rate shall not apply.

Thank you for choosing Mayan Gateway, as your travel agency, we wish you enjoyable travels!

Latest Reviews

A wonderful experience! Mayan Gateway helped us plan our vacation in Guatemala and we could not have made a better choice. From the first time we contacted them the response was prompt and during our trip everything was extremely well organized. Each of the members of the Mayan Gateway agency were courteous, professional, friendly and very knowledgeable. We highly recommend their services and we look forward to working with them in future adventures.
James and Dora

Josue was very helpful in getting the last details of a group trip together. He made it easy for us to find our hotel in Antigua and our driver was promptly on time at 4:00am the next morning to take us to the airport to catch a very early flight!
Great communication and superb service - highly recommended! Since my organization brings groups down once or twice a year, I will be using his services in the future!

The staff at Mayan Gateway helped us plan and coordinated the logistics for 10 weeks of travel throughout Guatemala, Honduras, Nicaragua, and Costa Rica (January-March 2019). The trip was wonderful, and the staff at Mayan Gateway were knowledgeable, helpful, and very responsive. We would not hesitate to travel with their assistance again.

I cannot recommend Mayan Gateway more!
We booked a 16 day tour of Guatemala for my 80 year old mother and myself and they were extraordinary! Every hotel was perfect, our driver and guide was so very kind. The day tours were perfectly pitched with knowledgeable local guides and the constant, easy communication with Josue was amazing and so reassuring when we were travelling all the way from South Africa.
We were blown away by the level and quality of every part of our trip and will be recommending them to every friend (of every age group and size).
It could not have been a better or smoother holiday.

We've traveled to over 50 countries, in both small and larger groups. Mayan Gateway's communication and attention to detail, both before and during our trip, is second to none. The guides were all well-prepared and, in our case, extremely knowledgable about birds and history, which is what we had requested. If we ever go to Guatemala, we will make sure to hire Mayan Gateway again.

We highly recommend this travel agency. They were not only extremely professional but very caring and attentive to our every need. We felt very welcome from beginning to end. The team that accompanied us throughout our 10-day trip to Guatemala made sure we were very comfortable. They went above and beyond to ensure our stay was excellent in terms of lodging, food and experiences. We will forever cherish our time with them and our memories during our travels through Guatemala.

We took a group of youth missionaries to Guatemala and ELI was our guide .... it was one of the greatest experiences for the you and the adults, from hiking volcanoes , to zip lining , boating on Lake Atilan, and visiting the little ladies on who make things for the markets. I live in North Carolina and our kids were from all over the USA and everyone in the group had nothing but positive to say. Two thumbs up ELI

Last July we went on a great tour with Mayan Gateway with 3 adults. The tour was on one word excellent. The accommodations and activities were very nice and of a high standard. The drivers were very friendy and helpfull. The biggest plus of this company is the flawless way of communicating. Our contact provided us each day with detailled information of what time, which driver will pick us up and what stuff to bring. We never had to wait or search for a driver. This kind of punctuality and perfection is hard to find in the tourism industry. So a very big recommendation for Mayan Gateway

We had a wonderful experience on our trip to Tikal with Mayan Gateway. They setup a WhatsApp group and were very responsive to questions. They arranged our flights, accommodation, bus travel and guide. Tikal was awe inspiring, and our trip was made especially enjoyable by our very knowledgeable guide, Julio, who indulged our many questions about Mayan civilization and culture.

I booked a Central America Tour during the Holy Week this year with Mayan Gateway. The experience was amazing, I will not hesitate to use them again when I travel to other parts of central America next time.
Josue who constant communicated the detail of the tour with me and tailored it to my needs. And most of the tour within Guatemala was conducted by the guide/driver named Eli, who has rich knowledge of Mayan history and I certainly learnt a lot from him. Travelling to Honduras, El Salvador and Belize was also smooth, they always make sure there is a English speak guide/person with me in case there is any problems.

The trip was off the charts! I couldn't believe how many Mayan temples and structures were there - all within walking distance of each other. It was like walking into a parallel universe - like you were going 2000 years back in time.
Definitely one of the coolest things I've ever done. Mayan Gateway Tours were awesome. Our tour guide spoke amazing english and knew everything about the area and the ruins.
I couldn't have asked for a better experience.