Help topics

Emails and validation codesIf you register for the portal and you do not receive the emails with your registration and/or validation codes, please first check your junk mail folder. If you did not receive them at all, please call (304) 388-1324 to have your provisioning email and validation code resent. Please add PatientLink@camc.org to your “safe senders” list to ensure that you receive all emails related to the patient portal.Password retrievalIf you forget your PatientLink password and click on “Forgot Your Password?” you will be prompted to answer the security questions that you set up for your account. You will then receive a new password. If you enter an incorrect password three times, your account will be locked. Please email PatientLink_Support@camc.org to have your account unlocked. Changing your passwordTo change your password, click the “Change Password” link. You will be prompted to enter your old password, and to confirm your new password by typing it twice. Your new password will be set when you click OK.

Changing your profile informationTo update your personal information, click the “Profile” link. This will bring up your User Information page. Click the “Edit User” button at the bottom of this page, and you will be able to change your address, phone numbers, and email address. Account resetIf you log in and your account has expired, or your account is locked, please email PatientLink_Support@camc.org for assistance

Compatibility view: Validation codes and viewing resultsIf you try to enter your validation code and the page does not respond, you may need to put your browser in compatibility mode. This is a setting that is easily changed. Please click here to view the steps (link to document). Once you have done this, please try to enter your validation code again.

If you are having trouble opening results in the patient portal, you may also need to use compatibility mode.

Viewing resultsIf you are expecting to see a result in PatientLink and do not see it, please check the left side menu of the patient dashboard when you are logged in. In the drop-down menu where your name is listed, there may be other selections. Please click the menu and then click on another selection of your name for results from another "locations." The three "locations" in the patient portal are - CAMC, CAMC LabWorks and Teays Valley Hospital. Some tests may also take longer to finalize than others.