SUMMARY OF EXECUTIVE OPPORTUNITY: Assume accountability and
responsibility for maintaining, developing and increasing the value of the
organisations existing customer base through effective retention, dormant
customer improvement and base management.Take responsibility for delivering extraordinary customer service and
retention strategies and thus reducing attrition

QUALIFICATIONS:

Preferably
a University Degree in Business or Marketing

PROFESSIONAL EXPERIENCE:

Assume accountability and responsibility for
maintaining, developing and increasing the value of the organisations existing
customer base through effective retention, dormant customer improvement and
base management.

Be responsible for delivering extraordinary
customer service and retention strategies and thus reducing attrition

Should hold a relevant Business or Marketing
degree

Develop and deliver a compelling customer
experience strategy through engagement and collaboration with all stakeholders

Develop and implement strategies for
increasing retention, reducing dormancy days and growing ARPU from the existing
customer base

Apply customer base analytics to deliver
customer value offerings including the use of propensity models

Note: Woodburn Mann will verify the qualifications of candidates prior
to client interview. Should you be interviewed by Woodburn Mann you will be
asked to sign a consent form to permit us to verify your qualifications.
Scanned copies of your degrees and diplomas may be asked for and can be sent to
us when sending us your educational and career details.