Can You Ship to a P.O. Box?

No we cannot. Please provide a physical address when placing your order. We apologize for any inconvenience.

Do You Ship Internationally?

We ship internationally to Canada only. Unfortunately, we do not ship beyond the US/Canada at this time.

**We are unable to ship bean bags to Canada at this time**

Why Do I Have to Choose 2 or More Shipping Options for the Products I am Ordering?

Our products may ship from multiple warehouse locations. Shipping prices will be added together if you are ordering from multiple warehouses.

Why Does My Order Show Up As 2 or More Separate Orders?

When ordering products from multiple warehouses, your order will be divided into however many warehouses you order from. About 90% of our products ship from California, and the rest ships from either North Carolina, Tennessee, Pennsylvania, or Georgia.

How Long Does Shipping Usually Take?

Please allow 3-5 Business Days for your items to arrive. For any orders shipping to Canada, please allow 5-7 Business Days.

Orders placed after 5pm EST M - F will be entered the next morning. Orders placed on Saturday or Sunday will be entered on Monday.

Please allow 1-2 Business Days for your order to ship out of one of our warehouses.

Do I Have to Sign For My Shipment When It Arrives?

We do not require signature for residential deliveries.

I Received an Item That is Damaged, What Should I Do?

RETURNS

What is The Northwest Company's Return Policy?

Purchases made on The Northwest Company's ecommerce site (www.thenorthwest.com) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-used and in new condition with all original components and tags still intact. The Northwest Company does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within 5-7 business days from receipt.

How do I start the return process?

Please begin the return or exchange process by calling: 1(800)-242-6996 ext. 355 or by e-mailing: help@thenorthwest.com

What should I do if I made a purchase from a Northwest Retailer?

All returns and/or exchanges must be processed through the retailers where the products were originally purchased. Further, purchases made at Walmart, must be returned to Walmart.

PRODUCT INFORMATION

Where can I buy Northwest products aside from their website?

You can find products at your local sports stores and online retailers, including, but not limited to:

Are Northwest products tested?

All Northwest products are rigorously tested to meet CPSIA and child safety standards.

COMPANY INFORMATION

Is Northwest socially compliant?

The Northwest Company is actively committed to a safe, healthy, secure, and environmentally sound supply chain. We participate in multiple nationally recognized ethical sourcing and social compliance programs, such as the Fair Labor Association, on behalf of our customers and licensors. Prior to doing business, all of our factories must sign a Code of Standards