Returns & Exchanges

What is your return policy?

For online orders, we accept goods in new condition with original tags attached for a full refund. Return shipping is free for returns within the continental U.S. We also offer returns for our international customers for a $30 restocking fee.

You have 14 calendar days from the day you receive your shipment to postmark your items for return. Your refund will be credited to the same credit card used to make the purchase. Please note that all underwear, hosiery, swimwear, eyewear, vintage and sale items are final sale. Please return the goods you buy online through our easy online return process, and the goods you buy in-store back to the store.

Sleepy Jones monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

What if my return is late?

All returns should be in new, unworn condition with the tags still attached. Returns postmarked an additional 7 days outside of the 14 day policy are ineligible for a refund but will automatically be processed for an online credit. Any returns postmarked more than 21 days from the delivery date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

What if I need to exchange something for a different size or color?

If you would like to exchange your good(s), please let us know what new size and/or color you would like instead. We only accept exchanges for like items in a different size and/or color (color, only if they are the same price). All returns and exchanges must be unwashed, unworn and have their original tags and labels. When the return is scanned at our warehouse, we will send the refund or exchange, which generally takes 2 business days from the receipt of the package.

When will I get my refund?

Once we receive your return, please allow 2-3 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

What is your online and in-store return policy?

For in store purchases, we accept returns back for credit or exchange only within 14 days of purchase. We accept items in new condition with original tags attached. Please note that all underwear, hosiery, swimwear, eyewear, vintage and sale items are final sale. Please return the goods you buy in­store back to the store, and return the goods you buy online through our easy return process.

How do I return an order from within the U.S.?

For our U.S. customers we offer free returns. Just reach out to Customer Service at help@sleepyjones.com with your order number and the items you want to return, and we will provide a pre-paid UPS return label.

For your return, please:

Put anything you don’t want in a mailer.

Stick the prepaid label on the mailer.

Fill out a reason code and put the packing slip in with your stuff.

Get the mailer to the shipping carrier on your label.

* Please only send returns using our pre-paid return labels so that we can track your goods. We cannot refund a lost return that was sent using a method other than our return labels.

How do I return an order from outside the U.S.?

If you are sending back a return from outside the U.S., just reach out to Customer Service with your order number and the items you want to return for a return authorization. You will be responsible for all return shipping fees. There is a $30 restocking fee for international returns that will be deducted from your refund when the return is processed. Pick-ups are not included in this service. Any duties and taxes paid are nonrefundable.

Please send your return to:

Sleepy Jones

C/O Quiet Logistics

235 Barnum Road

Devens, MA 01434

In your return please:

Put anything you don’t want in a mailer.

Fill out a reason code and put your packing slip in with your goods.

Send us the mailer using your preferred carrier. Please declare it as “9801 – US GOODS RETURNING” on your commercial invoice and keep your tracking number for your records.

* We cannot refund a lost return that was sent using a method other than our return labels.