I'm giving the evaluation of the LEM application a go, the server is installed and the client installed. The manager console appears to work fine but when I open the report application I get an error that the task scheduler did not start (See attached error.jpg). Any ideas?

First of all, when you run LEM Reports, are you launching the application by right-clicking and selecting Run as administrator?

If that's not the issue,

Did you install LEM Reports as admin?

Did you install the Crystal Reports runtime as admin?

If those aren't the issue, can you run Task Scheduler on that computer outside of doing anything with LEM Reports? Sometimes there are Group Policies in place that don't allow users access to Task Scheduler, and that will affect those users' ability to run LEM Reports.

Yes. I have tried that (as well as using Windows XP SP3 compatibility mode).

My account does have local administrator access. To double check, I have uninstalled both LEM reports and reinstalled specifcally as 'run as administrator' and using compatibility mode.

Crystal reports does supposedly install, however I can't see a Crystal Reports runtime in my list of installed programs. Should I be seeing something?

I can certainly run task scheduler and schedule tasks.

The error message has also changed since the reinstall, I am no longer getting the original error. Now when LEM reports starts I get a not responding warning and the option to close it. When I select to close I get the following error (see attached error2.jpg)

Exception EOleSysError in module SWLEMReports.exe at 001418ED. Class not registered.

Thanks for your help on this, it appears we're getting closer to the root cause.

I've just tried installing the Crystal Reports Runtime but end up with the following error (See below and attached error3.jpg). I've tried installing (by simple double click), right click run as admin and also under a Windows XP SP2 compatibility mode, they all get the same result. Any further ideas?

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