From time to time emails we have answered bounce back and when resent, they will bounce back a second time.One reason could be a spam filter blocking our reply. If you add our email to your "Address Book", that shouldsolve the problem. When corresponding however, please leave a contact phone number. If you have notheard back from us within 24 hours (not including weekends), please call us. We have either notreceived your email or have been unable to reply for the problem mentioned. Thank you.