SHOPPING CART

FAQ(General Question)

The frame size for each model is posted on the respective bike’s page. Just take a look at the Specifications section down towards the bottom of each page.

Your bike will arrive about 95% assembled. The only assembly you will need to undertake is to put on the front wheel, install the handlebars, screw on the pedals, attach the fender and the front light, and you are good to go! The whole process should not take more than 30 minutes, and no special skills or tools are required. Any small tools required are included with the bike.

Our warranty covers the frame, motor, battery, controller and display for 2 years. The other parts of the bike are subject to wear and tear and are not covered under warranty, but you can expect to receive full support from our customer service team to assist with any and all repairs, including access to replacement parts at cost for the life of the bike.

An electric bicycle is essentially a regular bicycle equipped with an electric motor that is designed to make the ride more enjoyable. Most can operate in three modes:1.Pedal-Only – The bike is ridden just like a regular bicycle, powered only by the rider.2.Pedal-Assist – The onboard computer activates the motor only when the pedals are turning in order to assist the rider. This mode makes it easier to pedal up hills and against the wind or to go faster on flat ground. The rider can control the level of assistance received from the motor by adjustments to the display unit mounted on the handlebars.3.Electric-Only (also known as “Throttle-Only” or “Twist and Go”) – The rider simply twists the throttle to engage the motor and start moving (similar to the operation of a moped). No pedaling is needed when using the bike in this mode, making it great for taking a break without necessarily having to stop traveling.

At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike at no cost to you! We even cover the return shipping. There are no hidden fees and no hassles for our customers. Before return, please make sure to contact us to request a Return Authorization number-we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 30-day trial period. Finally, you’ll have 30 days to return any accessories purchased on our website. There is no restocking fee but we do ask that you pay for return shipping.For complete details, please click here.

While our bikes aren't fully waterproof and should not be submerged in water, generally speaking they are very water resistant and can be hosed down and washed like any other bike. The battery, motor and display are fully sealed and can resist rain, snow and being hosed down after a ride. Like any bike, you'll need to make sure to keep your chain lubed and well cared for to ensure optimal performance.

Yes, the Mobile App will run a diagnostic scan of the e-bike and report any issues found. You can call ECOTRIC service for help if required.

The ECOTRIC app connects to your e-Bike via Bluetooth. The app equipped with sensors to measure range, battery level, and more. Please download the ECOTRIC app available for Android and iOS from your App Store or Play Store. Once you’ve downloaded the app, switch on Bluetooth, pair your smartphone with your bike, and click to start up the app.

Standard bicycle maintenance should be expected. The motor and battery should not require maintenance.

Download the iOS app from the App Store. Download the Android app from the Play Store.