General

Who do I email if I need help?

Email help@ece.ucsb.edu

Are my files backed up?

The department provides backup service for all important department services and servers. This includes department email, web, and database servers. Backup service for research servers and office and lab workstations is provided by the IT support group on a per request basis.

For those hosts which we are backing up, files are backed up nightly, and we retain backed up files for one year. If the file you need was removed or lost longer than a year previous, we cannot recover it. Please also note that we will back up only user files (/home, /Users, C:\Users, or C:\Documents and Settings). If you are interested in learning more about our backup schedule, or would like to request that your workstation or server be added to our backup schedule, please contact us at help@ece.ucsb.edu.

I accidentally deleted an important file, how do I get it back?

Send an email to help@ece.ucsb.edu requesting that the lost file or directory be recovered.

What software is available for me to use?

Network

How do I access the campus wireless network?

Wireless network connectivity is provided via the "UCSB Wireless Web", available at Harold Frank Hall, Engineering II, ESB, and various other locations on campus. Faculty, staff, students and visitors with a UCSBnetID can use this network.

Login Process

In order to use the campus wireless network, you will be required to login using your UCSBnetID. You can register for a UCSBnetID
here.

To login to the wireless network, follow these steps:

Join the essid "UCSB Wireless Web" network.

Open your web browser, and visit any page. The network will redirect you to a login page for authentication.

Enter your UCSBNetID login and password.

You will now be able to browse the internet.

Conditions of Use

The campus wireless network is for authorized users only. Use of university resources must be in accordance with University policies and applicable law. Sharing of login names is prohibited. Users are solely responsible for any activity that occurs as a result of their login. Access to port 25 (SMTP) is blocked due to spam issues, please use web-based email or submission-based (port 587) for email delivery instead of port 25.

Additional Information

If you've forgotten your UCSBNetID login information, you can visit the
Identity Manager page to recover or reset your password.

How can I get a UCSB (UCSBnetID) user account?

Am I eligible to get a department user account?

You are eligible for an ECE department user account if you are faculty, staff, researcher, or graduate student in the department of Electrical and Computer Engineering. Undergraduates can get College of Engineering accounts by bringing a picture ID to Engineering I, Room 3110 and filling out an account request form.

How can I get a ECE department user account?

How long will my ECE department account last?

ECE accounts last as long as you are currently employed or enrolled at UCSB.

Email

What is the maximum allowed size for an email attachment?

Our mail system allows email messages to be a maximum of 35MB for both sending and receiving. Encoding the message for email adds to the size of the message. The largest attachment you can send or receive will be somewhat smaller. If you must send a large file to someone, it is usually more efficient to use your Web space to make the file available to them and send them a link to download it instead.

How do I configure my email client software?

Many clients will automatically configure the appropriate IMAP connection settings for your account. You can confirm that the connection settings your client configures are the same by comparing it to the settings listed below.