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Hi, is it fully open, or just partially open?Is it nearly shut but just jammed? If so have you tried inserting a flat peice of plastic and pulling the draw open. You could do this with no power to the dvd player, It might be that you haven't inserted the disc properly and it is wedged in.

Restart the computer and press the EJECT button on the front of the drive when the first screen appears (before Windows launches). If the drive door opens this way but does not open in Windows, another software program is taking control of the CD drive. Try shutting down or configuring any programs that write discs or monitor the CD drive.

If the door still will not open, do the following:

Close all programs and shut down the computer.

Unplug the PC from the power outlet and remove the battery.

Locate the manual release hole in the front faceplate of the optical drive tray. This is a small hole under the door that is a little bigger than the diameter of a paper clip. The location of the manual eject hole will vary.

Insert a straightened paperclip into the manual release hole until resistance is felt.

Once the resistance is felt, keep pushing the paper clip until the drawer comes out about a quarter of an inch.

Remove the paper clip and gently pull out the drawer until the disc is accessible.

Every DVD player has a reset function...it is just like rebooting your computer.
For my Samsung, it was to hold in the channel up and down buttons for 10-15 sec with the power on and the whole machine restarts.

Look for a small pin hole in the front of the DVD player. Insert a pin into the hole to open the tray.
Also try right clicking the DVD icon, click 'eject', then insert the pin into the hole.
If the door only opens partially, grab it and pull it open. Then insert a blank DVD into the tray, then see if the tray will open automatically with the disk in the tray. If so, then keep a DVD in the tray at all times.

Hey I just found out how to UNLOCK the tray Power up the unit, wait for it to read the disc if one is inserted.hold the stop button and the power button down together for 5 secondsthe display will show UNLOCKED Open/close button should be restored