Influence: How To Achieve Winning Outcomes

An interactive two-day workshop on influencing outcomes

Consider these examples of workplace scenarios that can result in either a positive or negative outcome, depending on how they are handled.

You and a co-worker disagree on the best approach to improving a process.

You need to provide corrective feedback to an employee and anticipate they will become defensive.

You are part of a team with differing views on how to allocate budget dollars to different projects.

You need to find a solution to a customer complaint that both the organization and the customer are happy with.

In today's complex and changing environment, the ability to effectively influence others in pursuit of winning outcomes represents competitive advantage to individuals and organizations.

Since communication frequently happens between individuals in ongoing relationships, and often with the presence of stress, employees at all levels in organizations face a particular challenge:

How to Communicate Without Compromising Relationships or Results

Research reveals that most attempts at collaborative communications fail and/or lead to conflict. In Tero's interactive Influence workshop, participants learn and apply the steps and skills used by the most successful communicators that lead to winning outcomes.

LEARNING OBJECTIVES:

Learn the four steps that lead to winning outcomes

Explore factors that influence trust in relationships

Foster open and honest dialogue

Learn to communicate for successful results

Develop high-level listening skills

Clarify desired outcomes

Reveal underlying and hidden interests of all parties

Learn a skill for voicing disagreement in a positive manner

Diagnose the five most common behavioral approaches to communication

Conduct a self-audit

Learn how to stand up for your rights without becoming aggressive

Discover how to meet the needs of others without giving in

Communicate effectively face-to-face, on the phone and by email

Handle your own unproductive emotions and influence the emotions of others

Unique in the training industry, we use a team approach to most training and executive coaching. This means a diversity of trainers, a variety of trainer certifications, specialties and expertise, and small facilitator to participant ratio.

We take the measurement of training results very seriously and dedicate a significant amount of time and resources to it - all to ensure that the programs offered by Tero deliver the outstanding results our clients have come to expect.

The Perfect Combination

The Your Invisible Toolbox® Movement tackles the challenges most individuals, teams, and organizations face. An award-winning book paired with a companion YouTube show and card deck, provide a unique set of research-based tools, put together in an easy-to-apply road map to success.