Business Process Analysis – 4 Day Course

Description

The emphasis of this four-day Business Process Analysis course is on the gathering, specifying and designing Business Processes. Systematic, top-down techniques are used to study and decompose a Business Area. The delegate is taken through the four stages possible for analysis i.e. as is design, as is analysis, new analysis and new design. Various tools and techniques are introduced based on a business process engineering methodology. Upon completion the delegate will be in position to choose the right tool for the right job. This is a technical business course.

Audience

Business Analysts, Product Developers or Process Engineer that are involved with the following:

Developing business requirements documentation

Product / Service development

Business process improvement (BPI)

Business process (re)engineering. (BPR)

Business process management (BPM)

Pre-requites

At least one year of working experience either from a business or systems development perspective.

Classroom Requirements

Flipchart and display screen

Format

Instructor led, with approximately 6 hours of exercise for the delegate to test each new tool or technique in the classroom environment. The case study takes the delegate through the 4 stages of Analysis.

Objectives

After completing this course the delegate will be able to:

Understand the background to Business Analysis, Business process improvement and Business (re) engineering

Diploma Course

Short Courses

A Common Platform of Understanding

Evolution of Systems Thinking
Definition of Key Terms
A High Level View of A Development Life Cycle
The Need for Stored Data
Identifying the Essential Business Data
The content of Information Analysis
The Goals of Information Analysis

The Essence of Every Organisation

Forming an Organisation’s Core Business
Forming the Business Policy Layer
Forming the Technology/Customer Interface Layer
How Organisations Should Grow by Replication
How Organisations Should Accomplish Strategic Growth

Dis-Covering the Real Business

How Typical Organisations Have Fragmented an Value Stream
Business Overgrowth
Everything you See Is a Design
Business Archaeology
Business Processing Overgrowth
Business Data Overgrowth

Overview of Business Process Analysis

Definition of Business Process Analysis

The Context of Business Process Analysis

Tools for the Process Analyst

Definition of a Data Flow Diagram

Flavours of Data flow Diagrams (DFD)

Value Stream Context DFD & Business Value Stream Memory

Using DFDs to Model Analysis and Design Issues

Sample of a Data Flow Diagram

Definition of a Data Dictionary

Sample of Data Dictionary

Definition of a Process Specification

Sample Process Specification

Sample Complete Business Process Analysis Specification

Separating Analysis/Design and As Is/To be Issues

Case Study

Organisational/Systemic Overgrowth

The Nature of Systems

Fundamental Characteristics of Systems
Stimulus/Response Partitioning
An Example of System

The Need for Models

How Do We Currently Specify Business Requirements?
Models for Analysis
What to Model
Process-Oriented Models
Data-Oriented Models
Process & Data-Oriented Models
Samples of Models
How We “See” the Business
The Complete Specification – The Organisation’s Repository