Incorporating e-file Into Your Office

Error Management

e-file is much more accurate than paper. Part of the reason is that FTB performs
up-front error checks on all e-file returns.

After you transmit your returns and we perform our error checks, we will issue
an acknowledgement (ACK) for each California return. The ACK tells
you whether the return was accepted or rejected. If we reject a return,
the ACK will include the error and additional information
to help you resolve the error. Your software may provide additional information.

Here is a list of the top
errors.
Correct the error and then follow your software company's instructions
for retransmissions. Check back for the ACK of the retransmitted return
to verify acceptance. Upon acceptance, log the information in the Client
Log.

The IRS issues acknowledgements for federal returns as well. Check with
the IRS publications for explanations of their errors. It is possible
for the federal return to be rejected while the state return is accepted. Click
here for tips on resolving
these types of situations.