Third-party NOC services are the means by which managed services providers (MSPs) can deliver a foundation of services to their customers at fixed, known, and predictable costs; gain access to new technologies and support resources; and grow business without tremendous capital investment. Through third-party network operation center (NOC) partnerships, MSPs achieve an accelerated time to value, lower development costs, access to extensive research and operational experience, access to scalable infrastructure and expert resources, and faster returns on investment. Learn more.

Advanced MicroSystems Halves On-Site Visits With AVG CloudCare
Like many break-fix resellers, Advanced MicroSystems used to spend a lot of time on-site at its clients’ offices troubleshooting individual settings on their workstations. Now, says Landry, “With cloud-based services, we spend far less time troubleshooting tiny little problems and can focus on preventative maintenance and larger projects. We can service our clients much more efficiently — especially with remote deployment of services such as AVG CloudCare.”Learn more...

Let Customer Concerns Be Your Guide To Proper UPS SelectionBy Roberto Michel, APC by Schneider Electric
There are so many types of uninterruptable power supply (UPS) products on the market that it can seem complicated helping customers make the right choice. To pinpoint the best options, it’s a good idea to let customer concerns be your guide, according to John Precopio III, senior product manager with APC by Schneider Electric for the Smart-UPS On-Line & Symmetra LX single-phase product lines.Full article...

We’ve had some interesting conversations about the “as a Service” business model in our office over the last couple days. What sparked it was a phone call Jim Roddy, Business Solutions' president, had with a consultant who focuses on helping managed services providers grow so their businesses are worth more when it’s time to sell.Full article...

The right tools and technology can be the difference when it comes to maintaining your competitive edge, positioning your business for growth, and doing more with less in today’s dynamic and always changing business environment.Full article...

I’ve been pretty vocal lately about transitioning your business to a recurring revenue model. In giving so much attention to this topic, my IQ on the business model increases on a daily basis. I’ve been trying to get everything down in my blog, but sometimes I look back and discover that I missed sharing some lessons or find that what I thought were small lessons were actually fairly important.Full article...