Telephone Surveys

A telephone survey is a systematic collection of data from a sample population using a standardized questionnaire.

Of all the methods employed in public opinion polling, telephone surveys are the preferred choice to maximize response.

The questionnaire is designed based on the need of the clients. For best results, the survey is pre-tested with a sample size before we begin the actual survey.

Apart from these surveys, we also conduct call audits for the retail segment to check responsiveness through phone calls. We also conduct sales calls, reservation calls for restaurants & hotels and spa appointment calls. We provide a recording of the calls which serves the training purpose of the Organisation too.

We also have trackers to check the performance of individuals as a part of reservation calls for hotels, the data of which can also be used ultimately to appraise the employees.

Shaw Hotels & Consultancy Services Pvt. Ltd.

As one of the best Mystery Shopping and Consulting firms in India, we help organizations build value by measuring and increasing their customer service levels. Simply put, we provide our clients with end-to-end solutions and world-class insights that generate tangible and measureable results.