Social Media Lessons from Amy’s Bakery

Scottsdale’s Amy’s Bakery has been making the news for its over-the-top response to critics online. Aside from being hilarious and cringe-inducing to read, Forbes believes there are actually some important takeaways for all small business owners.

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Bakery’s biggest social media blunders: You might not think that a bakery would need to master social media – but the now-viral case of Amy’s Bakery shows just how important good public relations can be on the web. Forbes has six lessons to learn.