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If no joy, see :
The "Windows Features" dialog box is empty in Windows Vista, or you
receive an error message that includes the following code when you try
to use Windows Update: "0x80073712"http://support.microsoft.com/kb/931712

MowGreen [MVP] wrote:
> 0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT
> The component store is in an inconsistent state.
>
> Suggest you first try this:
> Description of the System Update Readiness Tool for Windows Vista and
> for Windows Server 2008
> http://support.microsoft.com/kb/947821
>
> If no joy, see :
> The "Windows Features" dialog box is empty in Windows Vista, or you
> receive an error message that includes the following code when you try
> to use Windows Update: "0x80073712"
> http://support.microsoft.com/kb/931712
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> William wrote:
>
>> Windows update could not install new updates because of Code 80073712.
>> Has
>> anyone had this problem and found a sollution.

I've tried all the methods, but still can't get Service Pack 2 to install,
and all I get back from contacting Microsoft is a standardised email refering
me to their support website; going round in cricles now!

"MowGreen [MVP]" wrote:
> 0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT
> The component store is in an inconsistent state.
>
> Suggest you first try this:
> Description of the System Update Readiness Tool for Windows Vista and
> for Windows Server 2008
> http://support.microsoft.com/kb/947821
>
> If no joy, see :
> The "Windows Features" dialog box is empty in Windows Vista, or you
> receive an error message that includes the following code when you try
> to use Windows Update: "0x80073712"
> http://support.microsoft.com/kb/931712
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> William wrote:
>
> > Windows update could not install new updates because of Code 80073712. Has
> > anyone had this problem and found a sollution.
>

Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
chat or e-mail support differs depending on your geographic location. Go tohttp://support.microsoft.com/oas/def...4&gprid=582034 &
select appropriate category (e.g., Installation).

paulharness wrote:
> I've tried all the methods, but still can't get Service Pack 2 to install,
> and all I get back from contacting Microsoft is a standardised email
> refering me to their support website; going round in cricles now!
>
> "MowGreen [MVP]" wrote:
>
>> 0x80073712 ERROR_SXS_COMPONENT_STORE_CORRUPT
>> The component store is in an inconsistent state.
>>
>> Suggest you first try this:
>> Description of the System Update Readiness Tool for Windows Vista and
>> for Windows Server 2008
>> http://support.microsoft.com/kb/947821
>>
>> If no joy, see :
>> The "Windows Features" dialog box is empty in Windows Vista, or you
>> receive an error message that includes the following code when you try
>> to use Windows Update: "0x80073712"
>> http://support.microsoft.com/kb/931712
>>
>> William wrote:
>>> Windows update could not install new updates because of Code 80073712.
>>> Has
>>> anyone had this problem and found a sollution.