Customer Service

Return Policy

We’re sorry an item didn’t meet your needs! Please read our terms to see if it is returnable:

Hummert Return Policy:

Customer is responsible for return shipping cost and method

Item(s) MUST be in resalable condition to receive credit

Amount of return is dependent on time surpassed since receipt

0-10 business days – returnable, no restocking fee

10 - 45 business days – returnable, 20% restocking fee

After 45 business days – non-returnable

Special order items – non-returnable

Don’t know when you purchased this item? Check My account for your previous orders and invoices.

If you would like to continue with a return, please contact customer service for a Return Authorization.

Certain items are not returnable at any time. These include:

Any grass, vegetable or flower seeds, bulbs, or live plant material.

Books with protective seal removed

Made-to-order and special order items

Items that were drop shipped directly from the vendor are subject to the vendor’s return policy. The restocking fee and terms may exceed that of Hummert’s and is thus a separate return policy. Please inquire for further details.