How To Fix The Samsung Galaxy M20 Can’t Send Text Messages Issue

The #Samsung #Galaxy #M20 is mid-range Android smartphone released last February 2019 which has several great features. This phone has a 6.3 inch Infinity V display with a resolution of 1080 x 2340 pixels. It uses a large capacity 5000 mAh battery which should give it a longer usage time. Under the hood is the Exynos 7904 processor paired with 4GB of RAM allowing multiple apps to run smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Samsung Galaxy M20 can’t send text messages issue.

If you own a Samsung Galaxy M20 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concerns that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.

How To Fix The Samsung Galaxy M20 Can’t Send Text Messages Issue

It’s always best to make sure that your phone is running on the latest software version before doing any of the recommended troubleshooting steps listed below. If an update is available then I suggest that you download and install it first. This will minimize the possibility of the problem being caused by an outdated software version.

Make sure you are in an area with a good network signal

You will sometimes find yourself in places where your carrier will not have any reception at all. When this happens you won’t be able to make calls or send text messages. To verify if this is a coverage related issue you should check if your phone is getting a good signal. You should also check if other devices under the same network are also having the same problem in your immediate vicinity to eliminate the possibility of the problem being caused by a network outage.

Perform a soft reset

Your device will usually store temporary data to help it run better however this data sometimes gets corrupted which in turn can cause this kind of issue to occur. If this is what’s causing the problem you will need to refresh your phone software. This can be done by restarting the phone which should eliminate any corrupt temporary data in the device. This step will also reset the phone connection to the network which is recommended in this case.

Sometimes the problem can be caused by an issue with the SIM card. If this is a SIM card related problem then you can fix this by turning off the phone and removing the SIM card. Wait for a few minutes before reinserting the SIM card back then turn on the phone. Check if the issue still occurs.

You should also try using a different SIM card in your phone to eliminate the possibility of the problem being caused by a defective SIM card.

It’s also possible that this is an account related problem, such as when you have run out of credits. If this is the case then you should contact your carrier regarding this matter.

Clear the cache and data of the messaging app

Sometimes the data stored in the messaging app can get corrupted which can lead to this problem. To make sure that this isn’t what’s causing the problem you will have to clear the cache and data of the messaging app.

It’s possible that an app you downloaded from the Google Play Store can cause this problem. To check if this is the case, you will have to start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

Turn the device off.

Press and hold the Power key past the model name screen appearing on the screen.

When SAMSUNG appears on the screen, release the Power key.

Immediately after releasing the Power key, press and hold the Volume down key.

Continue to hold the Volume down key until the device finishes restarting.

When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If you are able to send and receive a text message in this mode then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.

Reset the network settings

There are instances when the problem is caused by a wrong network settings on your phone. To eliminate this possibility you should reset your phone network setting.

The cached data stored in the dedicated partition of the phone can sometimes become corrupted. When this happens this will usually cause certain issues to occur on the phone. To eliminate the possibility that this is what’s causing the problem you will have to wipe the cache partition of the phone from the recovery mode.

Turn off the phone.

Press and hold the Volume Up key and the Home key, then press and hold the Power key.

When the device logo screen displays, release only the Power key

When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

Press the Volume down key several times key to highlight ‘wipe cache partition.’

Press the Power key to select.

Press the Volume down key to highlight ‘yes’ and press the Power key to select.

When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.

In case the above steps fails to fix the problem then the best way to deal with this right now is to perform a factory reset. Make sure to backup your phone data before doing the reset.

Turn off the phone.

Press and hold the Volume Up key and the Home key, then press and hold the Power key.

When the device logo screen displays, release only the Power key

When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

Press the Volume down key several times key to highlight ‘wipe data / factory reset.’

Press Power button to select.

Press the Volume down key until ‘Yes — delete all user data’ is highlighted.

Press Power button to select and start the master reset.

When the master reset is complete, ‘Reboot system now’ is highlighted.

Press the Power key to restart the device.

With no apps installed in the phone, try to check if the issue still occurs.

If the issue still persists even after performing the steps listed above then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.

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