Alpaca Cloud

Kettle-dyed Huacaya Alpaca fiber in various green shades. Great for spinning or felting!

Kettle-dyed Huacaya Alpaca
2 oz

Payments

You can choose to use either PayPal or the integrated Etsy credit card payment.

Shipping from United States

I ship First-class or Priority (depending on the weight.) Please allow 1-7 business days for shipping on equipment orders, and 1-3 business days for shipping on all other items. If there is an unforeseen delay I will contact you immediately.

(Equipment orders may be subject to back-order - and on the off-chance that this is the case, I will contact you and keep you updated. Equipment orders are non-refundable. Thanks for understanding.)

FIBER BACKORDERS: Periodically products end up on backorder. I will advise of such asap. I run a bricks and mortar location as well as other online sales sites and attend craft fairs regularly. Should a one of a kind item sell at another venue and then be bought here before I can delist it, a full refund is issued or an alternate item of the client's choosing of equal value is sent.

I ship all orders USPS First Class (or Standard Post if the package is over 13 oz.).

All international orders are shipped 1st Class International.

Shipments within the US will have tracking numbers assigned to them.

If you prefer that I ship a different way than what is mentioned in the listing, please message me and I can ship it how you would prefer and either invoice you for the difference or refund the overage on shipping and handling once I have your package ready to mail.

If I ship your package First Class or Priority and for some reason it does not arrive, I am not responsible for loss or damage in the mail. If you are concerned about that then please also message me and also purchase insurance. I will bill you through PayPal before shipping.

Fiber, books and yarn will be shipped as quickly as possible. Spinning wheels and drum carders will be shipped directly to you from the manufacturer.

ALL INTERNATIONAL PURCHASES ARE SHIPPED VIA USPS INTN'L First Class. Once I have your package ready for mailing I will refund any overage for shipping and handling through Pay Pal.

NOTE: I am not responsible for any loss or damage to your package from the mail service so if you are worried about this then you would need to purchase postage for registered mail so there is a way to track the package and insure it. Please message me before shipping so I can make sure that the shipping and handling fees are covered before I ship your item(s).

A few more International Shipping Policies:

I am not responsible for any duty taxes you may incur.

I am not responsible for items not received due to an incorrect address and I do not refund for lost packages. You would take care of any postal disputes directly with the mail service.

Whatever shipping options I use, I will refund you automatically through Pay Pal if shipping and handling costs are less than what you were charged.

Shipping Problems:

Should your item arrive damaged, or fail to be delivered, please be advised you will need to contact the U.S. Postal Service with the delivery confirmation number.

Refunds

I want you to be happy with your purchase so if you are unhappy for any reason, PLEASE contact me and give me the opportunity to make you happy.

Should your item arrive damaged, or fail to be delivered, please be advised you will need to contact the U.S. Postal Service with the delivery confirmation number.

Handmade items are one-of-a-kind and unique.

If you are not happy with your order for any reason, please feel free to contact me and I would be happy to work with you toward a resolution.

Special orders are non-returnable. Fiber and yarn can be returned for store credit or exchange (with prior approval only) within seven days of receipt in their original packaging and in unused/undamaged condition. The customer is responsible for return postage back to the studio. Credit issued will not include original shipping charges. I reserve the right to not acccept a return and may require a restocking fee. While my policies are firm for obvious reasons, I will do everything I can to work with you and make sure your experience is a positive one.

The purchaser is responsible for all shipping costs involved.

ADDITIONALLY: NO RETURNS ON HATS or HEAD-WEAR will be authorized or accepted due to health regulations. If you want more detailed measurements regarding any hats please contact me prior to shipping. Most of the hats have some stretch flexibility and fit an average medium to large size adult head.

Whatever shipping options I use, I will refund you automatically through Pay Pal if shipping and handling costs are less than what you were charged.

Additional

Payment method is Paypal or the integrated Etsy checkout as noted. I am open to reserving items for you. Your shipment will always wait for your payment to clear first.

I DO NOT offer refunds on Equipment. I do offer exchanges if anything is found to be defective.

By purchasing or agreeing to a Layaway, you agree to adhere to the policies above mentioned and agreements lined out in our private communications. Thank you for understanding.