FRITZ!Box's wireless network cannot be found

A notebook, smartphone, tablet, or another wireless device cannot find the FRITZ!Box's wireless network (WiFi). When it searches for wireless networks, it does not display the name of the FRITZ!Box's wireless network (SSID).

Note:All instructions on configuration and settings given in this guide refer to the latest FRITZ!OS for the FRITZ!Box.

Simply proceed as described below. After each measure, check whether the problem persists.

1 Enabling the wireless network

The following step is only necessary if the "WLAN" LED on the FRITZ!Box is not lit:

Briefly push the "WLAN" button on the FRITZ!Box to enable the wireless network. If you enabled keylock in the FRITZ!Box:

4 Installing the latest FRITZ!OS for the FRITZ!Box

5 Installing the latest software for the wireless device

Install the latest driver for your computer's wireless network adapter or the latest operating system, for example Android, iOS, for the wireless device.

Note:Refer to the manufacturer for information on how to update, for example consult the manual. You can find the latest drivers for the FRITZ!WLAN Sticks in our download area.

6 Finding the ideal location for the FRITZ!Box

If possible, position the FRITZ!Box in a central location. FRITZ!Box has omnidirectional antennas. The wireless signal is therefore emitted spherically in all directions.

Do not position the FRITZ!Box directly in the corner of a room.

Position the FRITZ!Box so that it is as unobstructed as possible, i.e. not directly in back of or under an obstacle such as pieces of furniture or a heater.

Position the FRITZ!Box as high in the room as possible, for example on a shelf.

Position the FRITZ!Box so that there are as few obstacles as possible between it and the wireless devices. Even small objects in the immediate vicinity of your FRITZ!Box can greatly reduce the coverage area of the wireless signal. Metallic objects or objects containing water, for example radiators, refrigerators, or even houseplants, significantly reduce the quality of the wireless signal.

Position the FRITZ!Box away from other radio transmitters, for example microwaves, wireless speakers, or Bluetooth devices.

7 Testing a different wireless device

Test whether a different wireless device can find the FRITZ!Box's wireless network.

If the other wireless device can find the FRITZ!Box's wireless network, then the first wireless device may be defective.