Live Training Course

HDI Customer Service Representative (HDI-CSR)

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TARGET AUDIENCE:— Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn best practices that can help improve customer experiences— Individuals who are preparing for the HDI Customer Service Representative certification

COURSE OBJECTIVES:Students will Learn:-How to assess customer business needs and exceed customer expectations-Critical thinking skills to resolve incidents quickly and consistently-Active listening skills and effective communication strategies-How to identify and defuse challenging customer behavior-An awareness of the core processes and best practices used in service and support

Audience

— Support professionals from customer service centers, call centers, and support centers who want to refine their communication skills and learn best practices that can help improve customer experiences— Individuals who are preparing for the HDI Customer Service Representative certification

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There are no upcoming events listed for this course. Feel free to contact us, chat or call 1-866-540-9677 for additional info. In the mean time please Search for additional courses or view similar courses below.