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Does anyone know? Has the Pug Adoption been fixed? Is it now safe to enter your Pug and the the POTM gifts?

We're one for two, here. My daughter adopted her pug and got tons of cool stuff, while my POTM loot bag was completely empty. I've had problems with POTM loot bags before, but they always seemed to correct themselves when I logged back in, but not this time.

Does anyone know if Ganz plans to do something to make up for all of these problems? I wrote to them about the POTM glitch a while ago, and their response was basically, "Everything on Webkinz is 'as is.'" Not very consumer friendly, but I guess they don't really need to be if we keep on supporting them anyways.

DON'T DO IT! We just put our pug on our 2nd US acct, and did not get our loot bag. :-(

We put our pug on the 1st acct the 1st day of Oct and got everything, but this one did not come with his goodies. And btw, we were not having any trouble with this acct, so I don't know why. Wish I'd waited........

Tried to call Ganz for the 1st time ever and was shocked that they don't have customer service on the weekend. That's not very customer-oriented, is it?

---------- bdbfamily added 58 Minutes and 1 Seconds later ----------

Hi. I posted this elsewhere, but wanted to put it in this thread so hopefully it'll help somebody.

How exciting! We didn't get our loot bag when we put our pug on, and we were really bummed. Then I had an idea, and it WORKED! If you are tech-savvy, then log out, clear your cache, close your browser, and then start over with opening your browser and logging back in.

That's all I did and our loot bag was there as soon as I logged in.

If you don't know how to "clear your cache (pronounced CASH), read below. I tried to break it down for you. I sure hope this helps somebody.

First, log out of WW. Then click on "Tools" (on Internet Explorer. If you use a different browser they should have a similar option. A browser is the program that lets you go all over the Internet, either Internet Explorer or Firefox, for example. AOL has their own setup.)

Under Tools, there is an option on the menu that says "Delete browsing history." If you click on that, another menu comes up. Choose the one that says "Delete temporary internet files" and click. It will ask you if you are sure, click "Yes." After it is done, click on "Close."

Then close your browser by clicking on all the X-es at the far top right (all of your browser windows, so it is completely shut down. Then all you have to do is open your browser again, log back into WW and if it works for you like it did for us, your stuff should be there!

Also, please note: this is what people mean when they say "CLEAR YOUR CACHE (pronounced CASH)." Now, anytime you're having trouble with WW, this is a great thing to try. When we couldn't get the new W Shop stuff to load or Arte and the Curio Shop, we did this and it worked.

If anyone is more technologically gifted than I am, please feel free to add to this. My son added the pets at the bottom of this message. He's 4 and my greatest joy. We have so much fun in and here on and thank all of you for being here.

my son adopted his pug this morning and did not get his POTM loot bag. He was so dissappointed. The only problem his account (US) is having is that it is slow to load. I am going to call Ganz on monday to get it added to his account. I felt so sad watching the look on his face when it happened.

I have been reading all the posts about adopting the pug this month. I decided to go for it today. Isn't it sad that my heart was pounding in my chest because I was so afraid I wouldn't get the loot bag? I have Internet Explorer 7, and I made sure that my cache was cleared. I got everything! Words can't begin to describe my relief!

The pug was my first pet. i adopted her about a year ago. i got regular gift box. now, no giftbox! (PS I got a reply!!!! they said to have mininum requirements on back of secret code paper, or just simply clear ur cach.)
(pss how do u clear ur cach?)

If the pug is a previous adoption (in other words, adopted before October 1, 2008, you will not get a POTM loot bag now. It is only for pugs adopted between October 1, 2008, and October 31, 2008. My bro's first webbie was the Hippo, he won't get a loot bag for it, but will get to do the POTM/extra things in the dailies (like tomorrow's extra spin on the WOTM) when it is the Hippos turn in November.

I mostly only adopt retired pets so that I don't miss out on the POTM loot bag if something becomes POTM later.

Last edited by mbeaser; 10-05-2008 at 02:55 PM.. Reason: undo smiley in date

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