This pack is designed for applicants to administrative, customer service and sales jobs. The scenarios and questions in the pack reflect situations that you may find yourself in when doing these types of jobs. Each question is accompanied by a full explanation of the skill measured and guidance on how to identify the best response.

If you have been told that you have a situational judgement test as part of your recruitment process, it is crucial that you prepare ahead of taking it. Through the preparation process you can come to identify the competencies your employer is looking for and gain a better understanding of workplace behaviours, etiquette and responsibilities.

The questions in this situational judgement pack are designed to assess you against several key competencies that are typically required in administrative, customer services and sales roles. Topics covered are service orientation, effective communication, teamwork, planning & organising, and achieving results.