Customer Experience Initiatives Benchmarking Survey

Do you have a Customer Experience Initiative or organization in place or in progress?

The Ascent Group is currently researching Customer Experience initiatives for all industries. We would like to learn more about Customer Experience program structure, strategy and goals, performance, and results. If your company has or is moving toward a culture of Customer Experience, please share your experiences.

Participants will receive a complimentary copy of the published report (e-version).

The Ascent Group is a management consulting firm with extensive experience in customer service and call center performance improvement, benchmarking, and best practice discovery, and a leading publisher of customer service journals and reports.

If you have any questions, please contact Christine Kozlosky at ckk@ascentgroup.com

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1.At what email address would you like to be contacted?

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2.Please provide your contact information.

Name:

Company:

Address:

Address:

City/Town:

State/Province:

ZIP/Postal Code:

Country:

Email Address:

Phone Number:

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3.Briefly describe your organization - how employees interact with customers, businesses, typical tasks or services performed or transactions handled, average number of employees per team or supervisor...

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4.What is your Title and Responsibilities?

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5.Please indicate the types of customers that you serve?

Consumer/Individual

Small Business

Business

Large Business

Government

Other

Other (please specify)

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6.Do you currently have a Customer Experience initiative, team, or organization in place or underway?