Most customers have grown to hate IVR systems – and for good reason. Long hold times, complicated authentication processes and confusing IVR system menus are the norm.

But it doesn’t have to be that way. You can have an IVR system that customers love and that improves your customer service.

In this webinar replay, originally recorded in June 2014, USAN’s IVR experts Ian Hunter and Lenora Allen discussed why customers hate IVR systems, and how the right technology, coupled with best practices, can transform customer service, improve agent productivity and cut costs. Register to watch it now!