CSLD Data Boot Camp 101

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Unstructured Data Analytic Training

for Customer Service Professionals

CSLD Data Boot Camp 101

This training course provides customer service professionals with hands-on experience working with unstructured data to develop text mining and data-analytic skills. Ideal for individuals and managers responsible for customer service operations, metrics and reporting, this course provides insight and real world examples using unstructured data mining techniques to uncover deep insight into customer service data.

The CSLD Data Boot Camp is an introductory course that covers an overview of text mining including preprocessing functions, data enrichment, Natural Language Processing (NLP) and several data clustering and classification techniques. Unique to other data mining courses, this training is very specific to a company's Customer Service function with practical exercises for mining customer feedback, knowledge content, system/error logs and case/incident management data. The course also covers an introduction to data analytic programs including R, Python, and Knime.

While programming experience is not required, participants should have a good understanding of data structures, data analysis, and customer service operational metrics.

Customer Service Hand-On Exercises

Class size is restricted to no more than 8 participants to ensure comprehension and training effectiveness. Some of the customer service specific text mining and reporting exercises include:

Data Boot Camp 101

Data Boot Camp 101

Any changes or cancellations to a CLSD training class less than 7 days prior to the scheduled training dates will result in a charge equal to 100% of the class fees. If changes or cancellations are made to any scheduled training class from 8 to 21 days prior to the course, there will be a charge equal to 50% of the class fee. Any substitutions, changes, or cancellations made 21 days in advance of the scheduled training course will not result in any additional charge.