Verizon was working with its vendors Thursday to correct problems with cellphone service caused by a fiber-optics cable accidentally being cut by another company’s workers.

Customers in the Dover and New Philadelphia area experienced problems, Verizon spokeswoman Laura Merritt said. It’s unclear how many people were affected, she said, adding that Verizon doesn’t release its numbers of customers.

She said that crews working for a power company were setting new poles between Dennison and Uhrichsville when they hit an underground conduit.

“We learned of the fiber cut just before noon on Thursday, and immediately set to work with our fiber optic vendors to get the cable repaired as quickly as possible,” Merritt said Thursday night.

She called the incident “quite random,” and said it was unrelated to issues experienced last week following an upgrade to the Verizon network.