About us

Our team

Terry Doherty founded the company in September 1991, starting in a serviced office with the aim of building a managed services business.

Terry is the Founder and Chief Executive Officer of Doherty Associates. Now in its 27th year, the organisation has multi-country presence, a global client base and a team of more than 80 people working round the clock.

The business initially specialised in providing IT to cruise ships in the 1990’s where remote technology support for was a novel concept. He then applied these learnings to other industries operating in inaccessible locations, such as mining and oil and gas companies. Under Terry’s leadership, the company’s cloud customer portfolio has quadrupled in the last three years and now spans across most industries and includes purely cloud and hybrid solutions.

Terry is known in the industry for his entrepreneurial nature, as acknowledged in the UK Technology Parliamentary Review published by the UK Government last year. True to his style, he was one of the early adopters to set up an Microsoft Cloud practice, and the company is now in its 15th year as a Microsoft Certified Gold Partner. Terry is a keen photographer and golfer. He lives in Chiswick, London, and has two children.

Owen Morris – Operations Director

Owen Morris is the Operations Director at Doherty Associates, responsible for achieving and maintaining the company’s ISO9001 and 270001 certifications and owner of the company’s processes overall. He is also responsible for the project management discipline and the cloud applications and data team within Doherty Associates with staff based in Cardiff, Leeds and Richmond. He has a wide range of experience covering consultancy, development, the Microsoft cloud, project management and delivery. With over 15 years’ experience in IT, prior to joining Doherty Associates in 2014, Owen was a transition manager at Logica and Capgemini.

He holds master’s degrees in chemical engineering and Computer Science. Outside work Owen is a keen runner and when he gets the time, home brewer.

Caleb Mills – Technical Director

Caleb is the Technical Director at Doherty Associates. With over 20 years’ experience in the industry, Caleb ensures DA choose and develop the best products and solutions in which to specialise and recommend. Caleb joined DA in 2007 and comes from a background as a field engineer and consultant. He has always had a focus on business outcomes and user adoption, and Caleb has driven adoption of cloud and hybrid solutions at Doherty Associates both internally and throughout the customer base. He continues to work closely with Doherty Associates’ customers to help them leverage the capabilities of new technologies as they emerge. In his spare time, Caleb enjoys golf, playing guitar, and spending time with his two young children.

Nabeil Samara - Sales and Marketing Director

Nabeil is the Sales and Marketing Director at Doherty Associates. Having been one of the founders of Wirebird Limited, a mid-market managed service provider, Nabeil progressed from a strategic client role, to Sales and Marketing Director. In May 2015, Wirebird was acquired by Timico Technology Group and became Timico Technology Services, which Nabeil ran in a new role as Managing Director.

With over 20 years of experience working in the IT sector, Nabeil is able to understand our customers' business challenges/objectives and oversee the implementation of suitable solutions. Nabeil has a great ability to build relationships and as well as possessing natural leadership qualities.Nabeil lives in Oxford with his young family and is a keen football fan.

James Mitchell - Account Director

James is the Account Director at Doherty Associates. Having been with the company from year one, James has overseen a phenomenal transition in the industry and in our business, and is proud to still look after some of the clients who have been with us from the beginning.

James seeks to understand the inner workings of his customers, focusing on real business issues rather than explaining different parts of technology. He understands that organisations want IT to work and be an enabler for them, and he knows that understanding the goals and processes of our customers is key to making this happen..

Mandeep Deu – Management Accountant

Mandeep Deu is the Management Accountant at Doherty Associates, he is responsible for providing the Doherty’s senior management team with detailed financial reports which facilitates key decisions within the business. He is also responsible for producing all monthly and annual accounts. Mandeep started at Doherty Associates in 2014 as an Assistant Accountant and has since progressed into the company’s Management Accountant, alongside attaining his ACCA qualification (Association of Chartered Certified Accountants). With over 8 years’ experience working within various finance functions, Mandeep has been able to draw upon his acquired skills & knowledge to help the finance department continually adapt to the changing needs of both the business and UK GAAP. Outside of work Mandeep is a keen footballer and loves to travel the world with his wife. He has explored Maldives, South Africa, Thailand, Singapore and Bali to name a few.

Andy Black – Enterprise Architect

Andy Black, currently on secondment to Doherty Associates, is an Enterprise Architect at BDO LLP, the world’s 5th largest Professional Services Network. Prior to this, Andy was the EA practice lead within the IT team at Moore Stephens LLP. TOGAF-qualified and with 30 years’ experience in IT, Andy focuses on providing best practice, governance and architecture guidance around Information Security and Cloud Computing transformation projects. Before becoming an Enterprise Architect, Andy was involved in delivering enterprise-wide, mission-critical systems within the Financial Services industry.

Brad Clish – vCIO

Brad Clish is one of our virtual CIOs who, as part of our SmartPath product, works with organisations to plan and strategise their use of technology to better meet business need. Holding both ITIL and GDPR-P certifications, Brad can bring a grounded approach in planning and understanding. He has over a decade in experience within the industry and is an avid technologist at heart, often acting as the office evangelist for the latest and greatest available. Outside of work Brad is a family man, spending time with his wife and 5-year-old son.

Peter Wheeler - Sales Manager

Peter is the sales manager at Doherty Associates having joined in 2018. He brings a huge amount of experience in the IT industry and has quickly gained a fantastic understanding of our clients. Peter is responsible for both new business sales and client management retention and growth and works with our account managers to ensure that they are offering our clients the optimum services needed to help achieve their business goals. Peter is also responsible for the design and implementation of marketing and sales plans and has helped to form strong relationships with many of our key suppliers, enabling Doherty Associates to offer our clients a wide range of products to fit their specific needs.

Outside work Peter is a keen biker and spends many weekends in Devon with his wife and dog!

Alex Mitchell – Content and Communications Manager

Alex is the Content and Communications manager at Doherty Associates and works alongside the Head of Demand in the marketing department. He’s responsible for the production and distribution of content for our digital marketing campaigns and our website. He works closely with our partners such as Microsoft to keep our customers informed of changes to the IT landscape. Alex graduated from the University of Bristol with a BSc in Politics, before undertaking an internship at a Sports Marketing agency, where he worked with clients such as the English Cricket Board and the Rugby Players Association. He joined Doherty Associates in 2016 as a marketing executive, before taking up his current role as Content and Communications Manager. Alex is a keen fan of all sports and enjoys travelling the world.

Faye Eldridge - Head of Demand

Most of Faye’s career has been in Technology, Finance and Fintech in business development and marketing related roles. Faye was involved in marketing agency research that assisted with the successful merger of BNY Mellon in 2006/2007. Faye has worked on UK and USA campaigns on behalf of AOL, Nokia, Barclaycard, Bank of New York, Thomas Cook currency and American Express. Faye was involved in a London based start-up that went from £0 to £m+. Faye started at Doherty in 2012 and is now the Head of Demand Generation. Faye runs targeted marketing campaigns to drive awareness and interest in Doherty's products and solutions. Faye builds and nurtures key prospect relationships for the long term. Faye holds a master’s degree (MA) in the Creative Economy and is a Member of the Chartered Institute of Marketing (MCIM). Faye likes to travel and enjoys a medium rare steak.

Caroline Forster – Sales Support Manager

Caroline is the Sales Support Manager, responsible for overseeing the operational side of the sales function and ensures the smooth-running of the sales process. Caroline has been in the IT sales industry for several years and has experience in both account management and purchasing procurement. Outside of work, Caroline is a keen musician. She sings in a pop band and plays cornet in a local brass band.

Learn more about our Kuala Lumpur team

Wan Jye Chow - Regional Director

Wan Jye is the Regional Director in Kuala Lumpur. Wan Jye oversees the day to day management of our Kuala Lumpur office and is responsible for the efficiency of our operations.

Wan Jye works closely with Subha to ensure we are providing the support our clients deserve and to help improve our offering based on our customer feedback.

Subha Subramaniam - Project Delivery Manager

Subha is the Project Delivery Manager in Kuala Lumpur. Subha works alongside Caleb and Owen and offers the consulting expertise that our customers need outside of UK business hours.

Subha has experience in both management and engineering roles, and also works closely with Han How to optimise our 24 hour support service.

Han How Sim - KL Service Desk Manager

Han How is the Service Desk Manager in Kuala Lumpur. Han How works alongside Subha to ensure that our out of hours support offering is meeting and exceeding our customers’ demands.

Han How is also responsible for the technical management and client systems monitoring in our 24/7 Network Operations Centre.

"We have been a customer of Doherty for over 6 years and on the technical side have always received a notably swift and efficient service from the helpdesk and engineers, both as regards business-critical issues and more everyday questions and requests for assistance. In addition, our account manager has proved invaluable with advice and assistance on our infrastructure and planning and has helped us to introduce several improvements to our system and network over the years."

Jamie - Financial Services

Careers

Join the Doherty Team!

Current Openings

We are a successful, award-winning company with a focus on innovation and developing highly effective solutions for even the most challenging requirements. We can only achieve this if we have the right people in place. Doherty Associates offer an exciting and rewarding environment to work in with a great team dynamic. We make every effort to be a caring and supportive employer and provide top-class mentoring to help you achieve your full potential. If you believe that you have the skills, abilities and talents to join us, we would love to hear from you.

Areas we are recruiting/looking to expand in:

Technical Engineers

If you would like to join the technical team please send a copy of your CV and covering letter to: recruitment@doherty.co.uk.

Sales Team

If you would like to join the sales/ account management team please send a copy of your CV and covering letter to: recruitment@doherty.co.uk.

Apprentice?

We love fresh ideas! Please tell us why we should hire you in 200 words. Contact: recruitment@doherty.co.uk

Why work with us?

"The best thing about working for Doherty Associates is that it's a truly collaborative environment where the technical team work together to solve issues."

Caleb, London Technical

Why Doherty?

Microsoft specialist

Doherty became a Microsoft Partner in 1999. From the beginning, it was a perfect match: our commitment to client service and their game-changing technology.

We became a Microsoft Gold Partner in 2004.

Cloud-powered

Seven years ago, we took a bold leap and began our journey towards the cloud with Microsoft.

Why? Because we knew it would become a secure, innovative and powerful business enabler.

Today, like Microsoft, we embrace the cloud and we’re using that to help businesses boost productivity, empower employees and cut costs.

5 gold competencies

Doherty Associates are one of a few UK partners our size to have five gold competencies, mainly around our expertise in cloud services. Our competencies include:

Microsoft and you

Our clients trust us to deliver 24/7 support, no-jargon IT services and the best of Microsoft and cloud technology.

We have already moved more than 20,000 users to the cloud with Office 365.

Partnership with industry leaders

We are also the proud partners of:

Mimecastsecurity and archiving for Microsoft Exchange

MimecastCertified Partner

Fortinet Silver partner

HPCertified Reseller, offering a full range of HP products

CISCOSelect Certified Partner

Layer2offering Microsoft SharePoint and Office 365 apps

Sharegatesimplifying management for SharePoint, Office 365 and OneDrive for Business.

Testimonials

"Your staff really had their work cut out with this problem, but they ensured we were all up and running again and kept us informed of what would happen next at all times. They have been a calming influence for us when we really couldn’t see a light at the end of the tunnel. Thanks!!"

Lisa, Legal

"Your staff quickly identified that there was an issue with one of the devices in our regional office. After a quick update everything was working correctly. Many thanks."

Matt, Private Equity

"The Helpdesk came up with creative solutions and were able to assist us quickly and efficiently. They also followed up with all parties involved making sure that the solution was effective. Thanks."

Sabine, Property Development

"I am writing to say a very big thank you to you and your team for the forward initiative in addressing our storage issue with Microsoft Exchange. The Team in KL kept me informed every step of the way (which allowed me to sleep better) and delivered as promised more storage on our Exchange server. As you know, I work very closely with your support teams and they are always very helpful and committed to assisting me with my issue."

Bernard, Legal

"Just to say a thank you to yourself and Cathy for arranging the recent work at this office. Another big thank you to your three consultants, who carried out the job with speed, efficiency and unfailing politeness at all times!! Another load off our shoulders…"

Marian, Financial Services

"Just wanted to say thank you on behalf of the London office for the smooth transition of the new PCs. It was a pleasure having your consultant in the office; he put up with us very well the three days he was here (the chocolates were also well appreciated!)."