A strong, vibrant organizational culture is the ultimate engine for accelerating change and adapting to new opportunities. It can also be an anchor that holds you back and contributes to your downfall. Which is it for you? History is littered with once great organizations that allowed their culture to act [...]

A note from Randy: I don't often have a guest post on this blog. But, Jeffrey Hayzlett is someone who you need to know. This blog is based on his new book, Think Big, Act Bigger. Think Big, Act Bigger and Listen to Your Customers! By Jeffrey Hayzlett I [...]

What if there was a way to make a 100% improvement in one of the most prevalent complaints customers have about your product and service? You would implement it in a heartbeat, right? In the floral industry, receiving flowers that look nothing like the photo shown on an online ordering [...]

From Mark Sanborn: The quick answer is that my greatest inspiration comes from my faith, family and friends, in that order. While true, that answer is incomplete. On a practical level there is a fourth thing that helps me stay inspired, and that is focus. There are four valuable activities [...]

Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals have led for hundreds of years while competitors have fallen by the wayside. Pursuing the [...]

“Our organization isn’t working as well as it needs to be. Things aren’t bad. They used to be much better. The just aren’t that way now.” Every leader has, at some point, felt that everything is harder than it should be. Maybe the team is stressed from pushing itself harder [...]

The future belongs to the disruptors. Customers reward it. Your business survival demands it unless you want to be rendered obsolete by an unknown start-up or overtaken by a global company from a developing nation. You had better be different, or you will die. That basically sums up the key [...]

You will never inspire the hearts and minds of others without a deep, genuine appreciation for the talent, commitment, and value that others can bring to your team. When you get that, your ability to connect with people and their ability to connect with you is multiplied exponentially. Arturo led [...]

Father's Day will be here soon, and it started us thinking about lessons we learned from our fathers. We hope you enjoy them. From Mark Sanborn: My father spoke much good advice with me, but he demonstrated even more. What impacted me most happened one holiday season when I was a boy. My [...]