Scope of Services

Program Description

Staff are available 24 hours a day, 7 days a week to provide support and supervision in all settings. The level of staff support and frequency of services is determined by the treatment needs of the consumer as outlined in the plan of care.

Program Location

Howell, Michigan

Program Hours of Availability

We offer 24 hour customer care 365 days a year.

Program Contact Information

Anita Gibson or Amy Sheibar

Summary of Service

As a locally operated 501 C3 non-profit organization, we are committed to the individuals, families and communities we serve. We work directly with the resident, their family and often a team of other healthcare professionals to make sure resident’s needs are met. Each client/participant has a personalized service plan developed with input from all stakeholders and implemented by our team of professionals. Stakeholders may include the individual, family member(s), guardians, referral facility discharge planners, treating medical team, case managers and adjustors. Progress is continually measured and plans are often updated to ensure that our customers’ needs are met. Our residential program is designed to provide a new approach to residential rehabilitation for individuals recovering from brain or spinal cord injuries. We provide a structured living environment that emphasizes functional gains and provides clear, objective outcome measures. We combine this with our vocational services in the belief that finding meaningful productive activities is vital to helping each person served reach their greatest potential.

The Residential Program includes:

Room and Board

Home cooked meals

Behavior Support services

Vocational Program

24 hour support and supervision

Nursing support

Daily community based recreational activities

Transportation

Team Meetings

Supported Employment

Services Available by Referral to Community Resource

Allied Health (OT, PT, SLP or counseling)

Neuropsychology

Physician Services

Psychiatric Services

Other services as needed

WSC also reviews the scope of its services annually and updates it as necessary.

Staff Experience

WSC staff backgrounds include master and bachelors’ educational degrees; experience in the areas of vocational rehabilitation, vocational rehabilitation counseling, teaching, social work, human resources, HR development of youth and adult services, geriatric services, certified brain injury specialist, business administration, staffing recruitment, psychology, service industry, and management. In addition, staff participates in annual job specific training in Recipient Rights, Blood Borne Pathogens, Person Centered Planning, Grievance & Appeals, Deficit Reduction, Limited English Proficiency, CPR/First Aid, and Medication Administration Review, which includes distribution and storage of medication only allowable following the written orders of a licensed physician for the purpose of maintaining health and treatment.

Population(s) Served

WSC Residential provides services for individual’s recovering from traumatic brain injury 18 years of age or more.

Settings

WSC offers residential services in a home owned and operated by WSC located in the outskirts of Howell proper. The setting for additional ancillary services depends on the identified needs and goals of the person served.

Referral Process

Authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager. Referrals can be made to (810)534-6116 Deb or (810)534-6163 Amy.

Who can make a referral

Self-referrals are accepted as well as referrals from family members, physicians or health and human service providers such as therapists and/or hospital social workers, family members, guardians, case managers, discharge planners, funding sources, Michigan Rehabilitation Services, automotive and medical insurance carriers, and Community Mental Health.

How is a referral made

Individuals are referred for admission to services through Community Mental Health, Michigan Rehabilitation Services, Medical and Vocational Case Managers, self-referrals, families, by other service providers, such as service coordinators, therapists and/or hospital social workers. An authorization for service form is completed by referring agent, individual or family member to the WSC Employment Services Manager to start the intake process. Referrals can be made to 810.534.6122 for Livingston County or 810.534.6208 for Washtenaw County.

Documents or information the consumer needs in order to enroll

Depending on the service authorized a participant may be required to provide a social security card, physician’s script, operator’s license, state ID card, or birth certificate.

Funding Source

We accept most insurance policies (e.g. medical, auto, worker’s comp, etc.) Michigan Rehabilitation Services, Community Mental Health and private pay. A fee scale is available upon request to all referral and funding agencies. A detailed description of services to be provided and fees is sent to all funders in the form of a Billing and Verification Letter prior to the start of services. A copy of this letter is to be kept in the Client File for reference.

Communication of a change in fee structure is communicated to all funding sources through a Rate Change Letter. A copy of this letter is kept in the Client File for reference.

Cost to Consumer

Fees for service are covered by either worker’s compensation, private pay, insurance carriers, Community Mental Health, Michigan Rehabilitation Services or Department of Human Health Services. Service rates vary on the service needed and can be obtained upon request.

WSC Shares information about the scope of our services with

The persons served

Families/support systems, in accordance with the choices of the persons served

Private Referral and other Resources

Payers and Funding Sources

Other Relevant Stakeholders

The General Public

Michigan Rehabilitation Services

WSC Staff, Management Team and Board

Communication

Scope of Services is communicated to the person served, families and guardian through the Client Handbook.

Billing and Verification letters describing the services provided are sent to funding sources and Case Managers.

General information regarding the scope of services is available through the agency website.