Overview

Delivery Overview

We deliver Australia-wide! Delivery cost and times vary depending on your location although most deliveries take place within 7-12 working days.
To estimate your delivery, simply add any product to your cart and click or tap the 'estimate delivery' button located on the cart page.
Need help? We're available 7-days a week on 1300 11 22 36. We'll also email a delivery schedule in advance to give you time to prepare.
Please note, all deliveries are kerbside, that is, to your front door only.
If you'd like it taken to any room of your choice simply call us on 1300 11 22 36 to arrange for a driver assist.

Rugs Delivery

For a limited time, you'll enjoy a flat delivery rate of $10 for each rug you buy, Australia-wide! Some locations are excluded from this offer (Western Australia.)

Delivery FAQs

How long will delivery take?

90% of our customers receive their order within 7-12 working days in Sydney, Melbourne, Adelaide, Brisbane & Perth. Delivery times do vary depending on the item selected and your location.

Which days do you deliver?

Deliveries take place between Monday-Friday and between the hours of 9am-6pm. Weekend deliveries can be arranged by prior arrangement or by prior arrangement in Sydney & Melbourne.

Will I receive advance notice?

Yes. Furniture Online will email you with confirmation of your order and delivery details within 24-48 hours of placing your order (excluding weekends).

What if I'm not at home?

If you are not at home when we arrive all furniture and mattress items will be returned to our depot for safe keeping and you will be contacted to arrange a new delivery date.

Can I pick up my goods?

Yes, you can collect your order from either Noble Park in Victoria or our Silverwater warehouse in Sydney (please see address details below).

Please note the following conditions apply to all pick-up and collections:

Proof of ID must be provided upon collection.

If a courier or other third party will be collecting good on your behalf, please email proof of your ID to customerservice@furnitureonline.com.au. Along with the details of the courier company or individual collecting the items.

Warranty

12 Months Furniture Warranty

When you purchase any FurnitureOnline product, you have the peace of mind in knowing that your product is backed by our 12-month comprehensive warranty. This warranty is in addition to the consumer warranties and guarantees provided under the Australian Consumer Law. For full warranty details and terms and conditions please click here.

5 - 10 Year Mattress Warranty

Sleep soundly knowing that your new mattress has been masterfully crafted using premium materials and is backed by 5 to 10 year manufacturer's warranty or guarantee.