Free shipping on all U.S. orders

Return & Refund Policy

Return & Refund Policy

Thank you for shopping at hautebrush.com. If you are not entirely satisfied with your purchase we’re here to help.

30 DAY UNCONDITIONAL 100% MONEY-BACK GUARANTEE*

If for any reason you are not 100% satisfied with the Haute Brush, we will give you a full 100% hassle-free refund. We offer such a generous money-back guarantee because we want to be your partner in your daily life and we are only happy if you are 100% satisfied.

PURCHASES MADE FROM OTHER VENDORS (OTHER THAN HAUTEBRUSH.COM)

If for any reason you are not 100% satisfied with the Haute Brush, please return the item to the store or vendor where you purchased it for a refund. We are not responsible for the individual store/vendor’s refund and return policies.

RETURNS

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

REFUNDS

Once we receive your item, we will inspect your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

CANCELLATIONS

If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to support@hautebrush.com to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to Haute™ are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.

HOW TO RETURN YOUR ITEM

You will receive an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

CUSTOMER SERVICE

If you have any questions or how to return your item to us, contact us.