Global Passenger Survey

In the effort to provide a seamless and personalized passenger journey to air travelers, the travel industry must continuously adapt to market changes and new technology. In this context, IATA has carried out the Global Passenger Survey (GPS) since 2012, which has been designed to provide objective and in-depth insights into the preferences and behaviors of air travelers all around the world.​​​​​​​​​​​

Main objectives

Discover the latest findings on behaviors and preferences of passengers linked to their travel journey and experiences; from preparing their luggage for the journey, moving through the airport or using Wi-Fi on board. Learn how IATA works with the industry to address the changing needs of travelers through various initiatives including: Baggage, Fast Travel and One ID.

In 2019, more than 10,800 respondents across 166 countries shared their travel preferences with us. Get a sneak peak of what passengers truly want by downloading our 2019 Highlights and explore more by purchasing the 2019 Global Passenger Survey Report and 2019 Global Passenger Survey Combo.