Box Office & Ticket Policy

BOX OFFICE

The VPAC box office is located in the theater, directly below the ice rink on Beaver Creek Plaza.

Box Office Hours of Operation: 11am to 5pm, Monday through Friday 11am to intermission on show days and two hours prior to a scheduled performance through intermission on Saturdays & Sundays.

TICKET POLICY

Ticket Policy: ALL TICKET SALES ARE FINAL. NO REFUNDS. NO EXCHANGES.

Tickets & programming subject to change. Additional fees may apply to any purchase.

Lost Tickets: If you are unable to locate your tickets, please contact the box office to reprint them. Please note a reprint voids all previous tickets. Reprint fees may apply.

Third Party Tickets: Vilarpac.org, vaildance.org, vvf.org and ticketsvail.com are the only official online ticketing providers for all performances at the Vilar Performing Arts Center. Tickets purchased from other sources may be more expensive, invalid and/or ineligible for box office assistance. The VPAC and the Vail Valley Foundation are not responsible for tickets purchased from other sources.

ADA Accessible Tickets: The VPAC is fully ADA accessible. ADA Accessible seats are available in each section (Orchestra, Parterre & Balcony). Please contact the box office for additional information or to make a special request.

Child & Student Tickets: Some performances offer a child rate for children age 12 & under. Children under 2 years of age do not need a ticket. They are required to sit on the lap of the adult and to not interfere with someone else’s seat. Student rate tickets are available to some performances for anyone age 18 & under with a valid student ID.

Box Office Hours of Operation: 11am to 5pm, Monday through Friday 11am to intermission on show days and two hours prior to a scheduled performance through intermission on Saturdays & Sundays.

Seat Map: Please note that seats on the left-hand side of the theater are odd numbers (i.e. seats 1 and 3 are adjacent to one another) and seats on the right-hand side of the theater are even numbers (i.e. seats 2 and 4 are adjacent to one another).

VPAC Bag and Prohibited Items Policy: All bags and persons entering the venue are subject to search. VPAC management reserves the right to refuse entrance to any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held.

PROHIBITED ITEMS:

ALL OUTSIDE FOOD AND BEVERAGES

Bags and backpacks and other oversize items (only personal items that could fit under your seat)

Marijuana, Illegal Drugs

Audio or Video Recording Devices, GoPros, Professional Cameras or Cameras with Removable Lenses (no professional photography without authorization), Selfie sticks.

Weapons of any kind or items construed as weapons

Open flame

Laser pointers

Pets (service animals exempt)

Noise-making devices or bullhorns

Signs/flags/banners

Fireworks

Drones

Any additional items security determines could potentially distract from the audience’s safety and enjoyment

Late Seating: We recommend arriving at least 30 minutes before any performance start time. In order to minimize disturbances to other audience members, latecomers will be seated at the discretion of VPAC management.

NEW BAG SEARCH POLICY:

We will be implementing a new procedure at the Vilar Performing Arts Center this winter. Beginning 12/09/2017, we will be instituting a Bag Check Policy upon your entrance of the theater on an as-needed basis.

The VPAC strives to be prepared for any situation and we are constantly assessing our procedures when it comes to the safety and comfort of our patrons.

When attending an event at the VPAC, please arrive early and travel light. In the event of a Bag Check, we ask that you please seek the guidance of our security personnel in the Upper Lobby of our theatre, prior to having your ticket scanned.

You can find a list of prohibited items on our website, vilarpac.org. As always, anything beyond the size of a large purse will not be allowed in the theatre. Please leave large bags and backpacks in your vehicle.

If you have any questions or concerns about this new procedure, please feel free to contact the Box Office at 970.845.TIXS