Reporting, Diagnostics, Advertising

Compiled user statistics

Auto diagnostic, repair and help desk support tool

Push notification/ads to users

Reporting Tool

Smartcom reporting tool is a client-server solution that enables operators to view reports on the utilization of the application by their users. Operator Administrators can access a remote server providing real time reports on a daily basis showing trends of how the users utilize the application. Some pre-configured reports include information such as the following:

Number of Data connections over Mobile or Wifi

Average length of connections

Average data for a connection

Number of times an advertisement was clicked

Number of SMS usage

Number of Wifi Hotstpot offloads

Usage of the Wifi hotstpot finder

Most typical errors encountered by users

OS version, FW, application versions, upgrades made etc…

Many other customizable reports can also be generated at the request of the operator

All of the Smartcom solutions can provide operators with the ability to view reports on how user's use the applications, provide diagnostic capabilities and tools for users to reduce support calls or speed up support resolutions, and pushing advertisements to the application.

Diagnostic Tool

The diagnostic tool provided with Smartcom solutions includes the following functionality:

Suggested possible causes and remedies for errors

Running automatic diagnostic checks and repairs

Generating automatic error reports and logs to be used by Customer support for further debugging

Advertising Tool

The Smartcom advertising platform, enables Operator administrators to push ads to their users by logging into an easy to use Advertising Administrative site.