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love how the staff assisted to check if there was available rooms ready, the bed was awesome however would be great if the pillows were fluffier! good staycation with my partner!

7.7

it was amazingly good. would love to have more choices of food available for room service. perfect staycation.

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Katie L.CouplesUnited Kingdom,July 20, 2015

Not worth the money!

Copthorne King's Hotel

4

We were very shocked when we arrived and checked in to this hotel. We were led to believe the hotel was 4 star, but were completely underwhelmed when we saw our room. It was dirty, dusty and had food left on the floor I'm guessing from a previous guest. The tap in the sink in the bathroom barely turned on and when it did it sprayed water all over me. The bath tub was only 1/2 size, and the tap in that too also sprayed water everywhere else except you!
We called down to reception to explain that this was not the room we were led to believe we had booked. The manager moved us to another room. We were led down the corridor, across a stairwell to what can only be described as an entirely other wing of the hotel. It had a nice carpet, wide corridors and a much nicer feel to it. The new room we had was spacious, had a balcony overlooking the front, it was clean and much more modern in terms of furniture etc. We felt the hotel were just trying to 'get away' with giving us a rubbish room to see if we would be happy with it. However, we felt that the hotel was trying to deceive us.
The breakfast buffet was TERRIBLE. The choice was limited, often empty, and always cold. The dining room was hugely understaffed which meant tables had plates and cutlery left on them from other guests for a long time - so new guests had nowhere to sit. The lady who was leading the dinging room was rude and pushy. We didn't bother with breakfast after the first 2 days as the experience was dreadful.
We would not stay here again at all. This is a 2.5 star hotel in the old wing, and perhaps a good 3 star hotel in the new wing.

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Yvonne H.GroupsSingapore,July 19, 2015

Comfy beds!

comfy beds, clean sheets, bus transfer

7.3

The room service was a little slow - we asked for tea spoons that came only after 20-30 mins. easier to get it by going to the restaurant below.
breakfast could use some variety.
but good customer desk service and bus transfers were convenient. beds were comfy too!

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Te T.CouplesMalaysia,July 5, 2015

best

comfort

9.3

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Kan W.Families with young childrenMalaysia,July 5, 2015

Value for money. Staff is accommodative.

The staff is friendly and accomodative. We got upgraded at late checkin, room is big but toilet a little bit cramp. value for money we paid for.

7.3

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Esther F.Families with young childrenSingapore,July 5, 2015

Short stay

Dinner buffet spread was good

6

I was very disappointed with the room service and 1 button service was hopeless. No initiative to clean and do housekeeping and next calls were not answered at all. Room cards did not work and replacements were not given efficiently. Wifi had to be logged on several times repeatedly overall I felt as if I owed the hotel money

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April F.Families with young childrenPhilippines,July 5, 2015

Vacation

Staff, cleanliness, facility

8.7

It was good

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Kay B.Business travelersSingapore,July 2, 2015

Helpful staff and good room

Clean room, helpful staffs and located near city

8.3

Pleasant stay. But difficult to get a taxi. Should have a staff at the main road to hail a taxi for guests waiting at the lobby.

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Khaty W.CouplesSingapore,June 30, 2015

Needs improvement

Location only

5.3

Was quite unpleasant. Upon check in, the bed was not properly made up.The room was dusty.Aircon is faulty.Called the operator,not helpful at all,her tone of voice sounds like she is not friendly at all and not willing to help.Requested for the room to be made up, but with a stern voice, were being told housekeeping is only available at 8am .Would appreciate alternatives, if our request cant be fulfilled.However the front desk staff was ok and quite helpful.