Give your brand a voice

Enhance the relationship between your brand and consumers.

With social media's mass penetration and astounding industry smashing time spent viewing, it has become the platforms you simply cannot afford to miss out on.

Content Creation

From writing inspiring copy to professional photo shoots, we’ll take care of all your content creation needs. We can even create amazing graphics for your announcements or short quirky videos to enhance your engagement. Content is still king.

Customer Feedback Management

Don’t ever miss out on customer inquiries or opportunities to provide great customer service. Let us make sure that your customer’s voice doesn’t go unheard.

Campaign Management

Let us make sure that your message is heard loud and clear at the lowest price possible. With great insights, we can ensure maximum ROI for your campaigns.

A data-oriented environment

To help you stand out of the crowd on social media, we first of all find out the kind of value your brand offers to consumers. What attracts them to patronize your product? What makes them click a social media campaign? To answer those questions, we delve deeper into finding out how consumers react to social communication and campaigns, and through that, we are able to come out with the best solution for your brand to survive.

Owned

How is your brand unique from others? And how do we get that to your consumers through social media

Earned

How do we engage stakeholders: advocates, consumers, and influencers of your brand?

Paid

Who forms the right user? At what time and price are they willing to patronize? And how do we get new consumers?

These questions are integrated into our processes, we then use analytics and data to create an environment where all that can be optimized, success is tracked, and final results are measured against the organisation’s set objectives.

Our Process

Assessing the culture of brands: Discoveries and Insights

What activities are consumers engaged in? Who are they admiring? What do they do at certain periods of the day? We start off with research into the performance of your brand on social media and with the data gathered, we are then capable of creating a general environment for your brand. This is pegged against your brand’s culture and the behavior of consumers to find trending issues. This is what finally helps us craft the directions and purpose for your brand’s social image and the challenges ahead. This would also be our basis for the development of a social media strategy with specific content.

Planning strategically: coming out with the ideas

The data from the research gathered would help us develop the voice and character of your brand on social media. Which social platforms to use and how to uniquely market content on each platform. We would also determine how to use those media to target consumers, which consumers to target for which category of content and on which platform.

Giving birth to the campaign: Creative Development

With the final decision being made, campaign strategies, plans, communication of editorials, the schedule for content production, and time of content release to various media would all be scheduled at this point.

A continuous implementation: program activation and beyond

This is where we really lay the building blocks on the ground-content production, video shooting, getting influencers, creating communities and groups, leveraging paid social media campaigns and a whole lot. On the basis of the behavior and trends observed by our team, specific content is then developed in subsequent times to meet specific needs.

Measuring and making changes

As we launch content, we don’t just sit there. We do a follow-up to assess the performance of our content in the entire social media environment, we then use the insights to collaborate more with business goals, and then subsequently use the final feedback to build the brand for the future.