Pack Shop Pickup
When you select the Pack Shop as your pickup location, please be aware of the following:
We strive to have orders ready for pickup in 24-48 hours.Once you receive notification that your order is ready, it can be picked up at the Pack Shop after 2pm of that day. Please note the Pack Shop hours.We cannot fill gift card orders for Pack Shop pickup.We cannot send single items ticketed at $500 or more to the Pack Shop.

Textbook RefundsFall and SpringYou have 12 days from the first day of classes to return books for a full refund or 5 days, whichever is longer, for books purchased before the end of the 12-day period.You have 5 days from the date of purchase to return books for a full refund, for books purchased after the end of the 12-day period.Course materials purchased 14 days (or less) before the first day of final exams cannot be returned for a refund.SummerYou have 2 days from the first day of classes to return books for a full refund.All refunds and exchanges requireYour student IDYour original register receipt (no copies will be accepted)New textbooks and course packs must be in the same new condition as when purchased with all disks, access codes and supplements included.
No marks or highlights, bent corners, or scratches.Must be in the original shrink wrap (if applicable).Used books must be complete and intact.No missing pages, water damage or excessively bent cover or pages.Access codes must be unopened or in original unscratched condition.

Textbook Rental Returns
Your rented textbook(s) can only be returned to Wolfpack Outfitters. Rentals may be returned at any time during the semester at Textbook Customer Service.
During the week of finals/buyback return your textbooks at the buyback counter (next to Starbucks).
To ensure your book is returned to your account you must present your student ID along with the book.
Please note that our remote buy back locations on campus during the week of finals CANNOT AND WILL NOT accept any rental returns. You MUST go to Wolfpack Outfitters in the Talley Student Union.
All rental textbooks must be returned in resalable condition. Resalable condition means limited highlighting and note taking. Books cannot have any water or other visible damage to the book. It is at the discretion of Wolfpack Outfitters as to what is considered to be resalable condition. Textbooks in non-resalable condition will not be accepted and you will be charged as if the book had not been returned.
Students who do not return their rented textbooks by the due date will be charged to replace the textbook(s) at the current replacement cost.
General merchandise RefundsGeneral store merchandise such as apparel, gift items and school supplies may be returned
within 30 days of the date of purchase date provided andin its original condition in unopened, undamaged packaging.An original cash register sales receipt is always required for all returns and refunds.No refunds will be given without the original sales receipt.NC State Bookstores purchases without a sales receipt (e.g. gifts) may only be exchanged for merchandise of equal value.The value is determined by the current selling price at the time of the exchange.

Trade book RefundsYou have 30 days from the date of purchase to return trade (non-textbook) books for a full refund.You must have your original sales receipt.Books must be in original, new condition.Sale books and study aids are not returnable.

Computers, software, peripherals & supplies Refunds
All Technology Department returns must be approved and processed at the technology counter on the upper level of Wolfpack Outfitters.
ComputersLaptop and desktop computers are not returnable.We only sell custom configured systems and cannot accept returns for any reason other than defective merchandise.
Defective or DOA (dead on arrival) equipment can only be exchanged or refunded
within 15 days of the date of purchase andwhen returned in original, new condition with all original packaging andwith the original sales receipt andwith OIT Walk-In Center DOA test documentation.Equipment warranties are provided through equipment manufacturers.If you're experiencing problems with a computer or hardware device purchased from NC State Bookstores, please contact the OIT Walk-In Center or the manufacturer for service using the 800 number provided at time of purchase.Hardware devicesOpened hardware devices are not returnable.We cannot accept returns for any reason other than defective merchandise.Defective products can only be exchanged
within 15 days of the date of purchase date andwith the original sales receipt.We will test all products in the store.Computer software, peripherals & suppliesSoftware, computer peripherals and supplies can be returned
within 30 days of the date of purchase andin original condition in unopened, undamaged packaging.Opened headphones cannot be returned.An ".edu" email address is required to register all Microsoft, Adobe and AutoCAD software.CalculatorsPlease make sure that you are purchasing the correct item for your needs.All sales are final.Calculators are not returnable unless defective.Defective calculators may be exchanged
within 30 days from the date of purchase andwith the original sales receipt.