From: Dr. Margolies .. 8-5-05
www.chirosmart.net
http://boards.chirosmart.net
Postings this week:
Practice for sale in St. Thomas, U.S.Virgin Islands .. Practice for sale in
beautiful northwest New Jersey .. Practice for sale in Charleston, South
Carolina .. Practice for sale in Roswell, Ga .. Large room for lease in Atlanta GA .. DC is
looking for a DC for his patient moving soon to Mobile, Alabama .. DC needs a DC to
refer to in Asheville or Waynesville, NC .. Experienced chiropractic billing service has a
billing
manual for you .. For sale four In-Line chiropractic tables .. Free month of the
Optimal Health University .. Myovision for sale .. DC needs equipment to
start a practice .. DC needs office floor plans .. For sale Zenith II 220 Hylo .. Looking for
chiropractic shirts .. Chiropractic Billing Software even for Macintosh
E-mail message this week .. Service
I have been on the phone the past few days trying to coordinate a family adventure for May
2006. You would think that this far in advance the reservations and logistics would be easy
but considering the service oriented help these days, or lack thereof, a simple process
became quite complex. Well, in fairness, I learned a lesson as well, and that is, staff can
make the difference between repeat business or never again. Between two-airline telephone
reservations and the multicultural and outsourced customer service of one, my tiring and
trying experience was made either easy, hard or just right. I literally spent days trying to fit
seven people on the same flights after merging together from different destinations and
using two competitive carriers. The initial ³can I help you² set the tone and mood for either
flying through with specific questions and quick and helpful and sensible answers or
wishing I just hung up hoping for a different voice next time at the other end.
Doctor, what experience have you had when calling a fellow chiropractors office. Was their
front desk CA receptive and caring at the other end of the phone or could they have cared
less? Were they anxious to hear your voice and assist you or were they complacent and
tossed you off as if you were a bill collector? Have you listened to your supportive staff
while discussing chiropractic with your patient about their care. Was the conversation
anything but health and wellness or worse was their answers and conversations confusing
and counter productive to your practice goals? This is huge and makes or breaks a practice
for sure.
Customer service perfected by Sam Walton and demonstrated by the Walmart greeter,
created the dynamo that is Walmart today. Customer service as demonstrated by a maze of
telephone back alleys or provided by difficult to understand and across the seas handlers is
anything but dynamic. Are you using voice mail at your office, asking patients to go
through loops and hoops prior to speaking with a caring human voice? I hope not. Ever
wonder why people are shying away from the corporate structure and gravitating towards
the mom and pop shop offering the assistance we all crave. Cash practices immersed in
service and encouragement often are more profitable than the inundated managed care
practice always apologizing for providing limited service or possibly no service if the MCO
parameters are adhered to. So, how do your rate your customer service? Is your staff the
dream team? Are they a blessing or are you too intimidated or worse yet held hostage by
your staff to either retrain them or practice like Donald Trump .. You¹re Fired!
Snoop around and keep your ears and eyes open and discuss service at every staff meeting.
Ask your friends to critique your staff telephone technique and you do the same for them. It
is tough to make a first impression a second time. Create a chiropractic community learning
program in your area so a number of regional offices can get together for both staff and
doctor training. I practice close to the Atlanta GCA office, if they have room, I would love
to spearhead a program right here in the Big A. Just contact the GCA and make it happen.
Keep service alive to keep your practice alive
Have a Great Day
Dr. M
Postings:
Practice for sale in St. Thomas, U.S.Virgin Islands:
20 year established practice. Located on main highway next to downtown.
Activator Methods and drop with some physical therapy. Doctor forced to retire due
to health. Licensing exam for V.I. requires Part I, II, III National boards;
deadline for application September. Reply to: DrBillTroutman@Hotmail.com
Practice for sale in beautiful northwest New Jersey:
23- year-old family practice. Fully equipped turn key practice with dedicated
wellness and corrective care patients. Dr. is retiring. Call cell phone at
201-400-1979. Please leave message if unavailable and I will return your call ASAP
Practice for sale in Charleston, South Carolina:
Fully equipped 8 year practice with very low overhead, profitable. Located in
a growing area with an expanding population. Dr. is retiring.$125,000 with
financing available. Call Dr. Allen for details. Home 843 482 0611 Cellular 843
810 0516
Practice for sale in Roswell, Ga:
Two blocks from the Chattahoochee River in a beautiful area. $700K plus
neighborhoods all around our location. click on link to see pictures:
http://home.mindspring.com/~drvanderslice/. Reply to: drv@drvanderslice.com or
call 404-643-7348
Large room for lease in Atlanta GA:
Fully-equipped and established healing center. A great location with a great staff. Call or e-
mail today for more information. Reply to: dr.polstein@Mindspring.com or call 404-364-
0900. Also, check out our website at: www.polsteinchiro.com
DC is looking for a DC for his patient moving soon to Mobile, Alabama:
Please e-mail patient, Wanda at: wandakay67@yahoo.com
DC needs a DC to refer to in Asheville or Waynesville, NC:
Prefer a mix of manual techniques, some AK would be ideal. Reply to:
dctina@aol.com
Experienced chiropractic billing service has a billing manual for you:
Seven years chiropractic experience with pride on getting the doctors paid
for what they do, has put together a chiropractic billing manual. Reply to:
sunnyone941@hotmail.com
For sale four In-Line chiropractic tables:
Teal green, excellent condition, hand rests, head roll paper attachment, 23"
high. Patients always remark on their comfort. $250 each.
Reply to: dr_jeanne@bellsouth.net or call 864-596-1990
Free month of the Optimal Health University:
For a limited time, PreventiCare Publishing is offering readers of my
newsletter a free month of the Optimal Health University theme-a-week patient
education system. This extraordinary offer includes an optional one hour team
training call, a professionally designed PowerPoint presentation, and four
research-based handouts customized with your name throughout the text and written by
professional journalists in conjunction with chiropractors. To take advantage of
this free, zero obligation offer, click "free trial" at www.preventicare.com.
There¹s one catch, you must enter "Dr. M" in the "how you heard about us" field
Myovision for sale:
Unit is three years old. For more information reply to: wgdixion@comcast.net
DC needs equipment to start a practice:
Bethlehem, PA Area DC needs used chiropractic equipment, X-ray machine,
processors, cassettes, reception room furniture, office equipment, patient
education items and supplies for New Office Start Up. If you have anything to sell or
to give away, please contact Dr. Muschett at: drmuschett@netscape.net
DC needs office floor plans:
DC is building out an office and would like info on floor plans or floor
plans used for a 200- 1100 square feet. Reply to: drmuschett@netscape.net
For sale Zenith II 220 Hylo:
Like new, under warranty until March 2007. Table has green cushions wide with a
tan/cream colored base. This model has Tilt/raise adjustable headpiece with drop.
Hinged dorsal section. Has swing away abdominal section w/ tension adjust.
Also has pelvic drop section. Table is located in NJ. Would be able to deliver within a
reasonable distance. Reply to: mcchuck@optonline.net
Looking for chiropractic shirts:
Help support a student family by purchasing their chiropractic shirts. Besides their present
inventory, they also welcome your suggestions and will send your five free shirts if your
idea for a shirt is used. Call them at: 678-0925 or e-mail them at:
SarHorne111@hotmail.com
Chiropractic Billing Software, even for Macintosh:
Note from Dr. Margolies: I use Easy Billing as my HCFA generator and have used it from
a number of years with not a day of trouble. Their customer service is 100% and I
recommend you look into their program if you wish a smooth operation and outstanding
customer support.
Since 1994, Easy Billing has continued as a leading-edge software program for medical
and health care providers. Designed in a Chiropractic office, we have always been
committed to staying at the forefront of the industry with regular upgrades. Designed to
work in large medical environments and medium or small cash-based practices. Windows
or Macintosh OSX or Classic compatible.
Our newest upgrade: Easy Billing Gold 6.8 is now available as well as a new product
³Easy Billing Platinum². All Easy Billing programs include Internet Electronic Billing
capability with the a la carte ability to add Networking, Providers & Groups and Digital
Imaging any time over the phone. There are several options for training and support with
online, email, in your office and over the telephone. We at Ez Medical Services Inc. are
committed to providing the most simple and efficient billing system with the easiest
learning curve. Billing... when made easy can be fun and rewarding.
For more information please call 800.618.6136 or go to
http://www.easybillingsoftware.com Main Features for Easy Billing Gold and
Platinum:Line Item and Batch Payments.
Timely Billing reports.
Patient Balance / Insurance Pending.
Superbill Receipt and Patient Statements.
Aging, Statistics, Insurance Co. Reports, Recall.
Daily, Monthly & Master Reports
Comments Screen for collection and SOAP notes.
HCFA 1500 insurance form and box #'s on each screen.
On-screen help throughout entire program.
Insurance, Attorney and Referral databases.
Guaranteed HCFA form alignment.
And so much more, download a demo today at http://www.easybillingsoftware.com