2. Is TAC the same as the Internet Banking PIN?
No, it's different. Your Internet Banking PIN, which is issued at the Branch, allows you to register for Maybank2u.com. The TAC is not used for login but only for specific transactions and types of activities.

3. How much time do I have before my TAC expires?
For your online banking safety, your TAC can now only be used while you are still logged on to Maybank2u.com. Your TAC will expire immediately each time you logout.

5. Can I request for a TAC at the bank branch or via email to Maybank2u.com or by calling the Call Centre?
No, you can only request for a TAC using Maybank2u (your TAC will be sent via SMS to your mobile phone)

6. Which is the easiest way to get a TAC?
Making a TAC request via Maybank2u.com is probably the most convenient as your TAC will be sent via SMS to your mobile phone. You will have to register your mobile phone number for TAC in advance at any Maybank Branch.

7. How do I request for TAC if I'm overseas?
You can request for a TAC at Maybank2u.com and it will be sent to you by SMS if you have pre-registered your mobile phone number at the Branch before leaving the country.

9. Will I need a TAC each time I login to Maybank2u.com?
TAC is only required for specific transactions. One TAC can be used to register multiple 3rd party accounts and bills. Subsequently, you will not require a TAC for these pre-registered transactions. You will only need to request for a new TAC to add new accounts and bills or to make ad hoc transfers.

12. Is Maybank the only bank to implement the TAC security procedure?
Maybank is the first Malaysian bank to implement the TAC as part of our commitment to our customers to maintain the best industry practices. TAC has been successfully introduced for Internet Banking in Singapore.

17. Can I register a foreign mobile phone number?
TAC access is only available to Malaysian registered mobile phones with international call roaming service - 012, 019, 013, 014, 016, 017, 010 and 018.

18. Can I use the same mobile number that I registered for SMS Alerts/Maybank-Maxis Mobile Financial Services?
Yes, but you will have to register your mobile number again at a Maybank Branch. You will not be able to register your mobile phone number for TAC at Maybank2u.com.

25. What happens if I enter a wrong TAC?
If you enter an invalid TAC 3 times, you will be forced to "Logout" upon your fourth attempt. As a security precaution, your TAC will be deactivated immediately and you will not be allowed to log in to Maybank2u.com on your next "Login". Call our Customer Care hotline at 1-300-88-6688 or +60-3-7844 3696 (overseas) for assistance to reactivate login access to Maybank2u.com. You will also have to request for a new TAC to proceed with your transaction.