Each week, we like to try and bring you 5 topics from across the spectrum relating to CRM news from various news and blog sites. This week we have found our top 5 topics with links to the relevant sites
1.CRM software industry grew significantly in 2013
According to recent analysis by Gartner, the customer relationship management (CRM) software industry grew by about 14 per cent globally last year, and the numbers for 2014 are looking very positive.
The Gartner report, called "Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013", indicates that there was a very strong demand for SaaS, or software as a service, a category that includes CRM software.&nbsp... [More]

Here is the latest news update, we have been trawling the CRM news channels and blogs once again to get some of the latest stories and articles and include one of our own press release this week
MyCRM launch eMap 1.2 for Microsoft Dynamics CRM
“eMap 1.2 is the first release with the integrated data service giving access to over 60 million business records, and completes a milestone that has been in the plan for some time” stated Sales and Marketing Director, Alistair Dickinson
Source: http://www.prweb.com/releases/mycrm/bingmaps/prweb12026598.htm
Why every business needs a CRM champion
In the industry, the person who takes responsibility for a company’... [More]

“eMap 1.2 is the first release with the integrated data service giving access to over 60 million
business records, and completes a milestone that has been in the plan for some time” stated
Sales and Marketing Director, Alistair Dickinson
Isle of Wight, UK 22nd July 2014
MyCRM, the Isle of Wight-based solution provider and software development company, has today announced
the next GA (General Availability) release of eMap using Microsoft® Bing Maps for Microsoft® Dynamics
CRM. Effective immediately, the latest solution can be downloaded as a trial from the MyCRM Download Centre: http://downloads.mycrmgroup.com/eMap2013.aspx.
Existing eMap customers receive... [More]

As usual this week we have been reviewing a number of great articles around the web on CRM and how businesses make best use of some or all of the functions. Today we have 4 news articles in our News Cast summary below :-
Mobile CRM and security issues
What to do when CRM isn’t working
Time to call it quits on your CRM platform
Has the CRM revolution already happened?
1.Mobile CRM and security issues
In the past couple of years, there has been much in the way of innovation for customer relationship management, or CRM. One of these great innovations happens to be mobile CRM.
As it stands, more and more companies are rightfully adding mob... [More]

Technology has brought business a long way in the last few years, but there is no doubt that it will forever be the age of the customer. This means that engagement between employees and customers is more critical than ever.
In most cases, engaged customers are typically better brand advocates, more loyal, and spend more money with that business. Therefore, it is important for businesses to have a clear understanding of the foundation of customer engagement in terms of how to attract and influence them.
Here are some secrets to engaging the customer that every business owner should know.
Trust and transparency
Even though this is business, there is an emotional component to customer engag... [More]

See how car deals improve customer relationships with CRM.
No matter what business sector your organisation is in, it helps to understand that keeping existing customers is a lot more profitable than attracting new ones. Customers may well out grow your service but it is paramount you deliver the best experience while you can.
Customer relationship management (CRM) helps businesses take control of their interactions with both future and current customers. A CRM system is a multi-faceted one that uses technology to automate, organise, analyse, and synchronise customer data for sales, marketing, technical support, and customer service purposes.
CRM is essential to modern car dealers,... [More]