Welcome to Convene IT

A new concept in IT support

We are Business IT Professionals with decades of experience looking after SME’s / Schools / Charities throughout the North West. Our Head Office is based in Chorley so we are perfectly located to provide our unrivalled support to companies in Blackburn, Burnley, Preston, Blackpool, Southport and our Manchester Office covers everywhere around the M60 including Liverpool.

We started trading from a desire to be different from other IT companies, with our customers being the main focus of what we do.

Now trading for more than a decade, we’ve built a reputation that we are extremely proud of and work hard to maintain.

Our customers know that we are there when they need us and our proactive approach to maintaining their network means that downtime for staff is kept at a minimum.

It may be slightly old-fashioned but it’s this thorough, ethical and accessible manner in the way we look after things, that not just attracts new business but retains the customers we have already.

The majority of our staff are on the technical side, which means that our core values of “Customer Service” and “Finding the right solution for our clients” comes from a desire to help, not profit.

What we do

Our IT Support Package is the only one we have and is a genuine 100% unlimited service, which helps keeps things simple for our customers and staff. All our customers are on the same contract and have access to all the same benefits:

When the phone rings here, it is picked up by an engineer who can start the process to getting the issue fixed immediately. Some customers choose to email issues, which is an alternative option to calling us, and therefore our engineers constantly monitor the support mailbox.

All support, either done remotely or on-site is covered under the one monthly payment.

We only have a minimum of 12 months for our contracts as we don’t believe in tying our customers into anything longer.

We perform all system upgrades and assist our customers with industry specific software upgrades to ensure this runs smoothly.

We manually check Backups and monitor all Anti-Virus to make sure our customers are secure.

We perform yearly site surveys to not only provide our customers with an up-to-date asset register but to maintain our records of the equipment. With this list we can also recommend improvements.

All improvements/upgrades are discussed with our customers to ensure they understand the benefits and are happy with the outcome.

We also assist our customers with office/site moves to ensure they have the right infrastructure in place and reduce potential downtime.

We communicate with any 3rd party suppliers on our customers behalf to deal with issues and discuss potential improvements. This is hugely beneficial to our clients as sometimes they can be given information that may be incorrect or contain jargon, and in doing so, we have saved our customers money by simply being involved with changes and/or improvements.

EXPERTISE

We have decades of knowledge and experience of IT systems and have customers ranging from small peer to peer networks to sites with multiple servers with many users. You can be safe in the knowledge that your network is being looked after by experts.

QUALITY SERVICES

We don’t just offer the best in IT Support but a whole consultation service and assure you that we don’t leave any stone unturned to make sure any changes required are done the right way with minimum fuss. To find out more please get in touch.

SUPPORT

This is what we are all about and what we pride ourselves most on. We are not only here to fix problems and push IT systems forward but we communicate this back to our customers so they know what is happening, why it’s happening and the benefits it brings their business.

Why choose us?

Along with our services, we also share our expertise and knowledge with you every step of the way.

At Convene IT, we ensure every client recieves as much support as we can possibly give. You will know exactly what you will be getting for your money and we make sure every penny is worth it. We will only ever offer consumables or services that we know will benefit your business.

Our motivation comes from knowing that we are saving companies money, time and offering helpful support. To the right are testimonials from clients we have assisted over the years to make their IT network work for them and not hinder progress. Contact the office now to become another happy customer.

Michelle Cowgill, practice manager at Hall Liddy comments: “We’ve worked with Convene IT for more than five years now and it’s great to have an IT provider that we can completely rely on for everything; from managing day-to-day IT issues to procuring new hardware and installing new systems. If we need anything IT-related we know we can just ring them and they’ll not only respond quickly but will keep us updated, find the best solution for our needs and explain what they’re doing and why they’re doing it in layman’s terms without ever being patronising. They can jump on any of our PCs remotely to fix a problem so that we can get on with doing something else while it’s resolved – it takes all the headache out of managing our systems.

“Our previous IT provider wasn’t nearly as responsive and we often found we had to chase them up to find out where an issue was up to. With Convene IT, we know we can just get in touch and they will solve the problem or advise us on our needs. What’s more they offer much more value for money and we can trust them to give best advice – they will always suggest improvements and solutions that best suit our needs, even if it means offering us the lower cost option.

“With Convene IT I really feel like we have found a provider that cares about our business. I never have any hesitation in recommending them.”