If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Good quality
Love the cushion, worth the wait time of over 2 months, questionable! This seems to be the norm with this company.
July 16, 2011

great cushion!!!
I bought this cushion for my office chair and I love it . It has not compressed or become compact in any way and I would buy it another one if I needed it.
July 15, 2011

Great Product with excellent quality
I love the look and plushness of the cushions. They look so pretty and are so soft to sit on. I get compliments from everyone who comes into the kitchen. I would highly recommend them.
June 27, 2011

Best cushions ever
The cushions are exactly what I wanted. I should have ordered them 2 years ago.
June 18, 2011

Quality Control wasn't what I was expecting
In assemly of the bench, the holes did not line up. I had to use a drill to make adjustments. Won't be seen, however the 'factory' jigs in pre drilling need to be inspected - was a hazzle.
April 8, 2011

Thick and substantial
Very pleased with the product. I actually bought 2 and placed them side by side for a window seat. Looks terrific.
March 30, 2011

Cushion is beautifully tailored but not resilient
The fabric and tailoring of this cushion are superb, but the soft poly fiber is a little too soft and the cushions are already looking flat. It probably would benefit from having a foam core wrapped with the poly fiber.
March 19, 2011

I love this bench!
This bench is just what we needed. It sits at the foot of our bed and is just the place to put our shoes on as well as give our dog a step up to the bed. I bought a crimson red cushion for the top and love it!
March 17, 2011

Looks Great
The color is soft and appealing and the finished look of the cushion looks great too!!
I use it on my counter stools which have backs on them and these cushions work great.
March 16, 2011

The color of this product was true to online & catalog descriptions.
Cushions fit very nicely on Farmhouse Bench. A wonderful addition to a well crafted bench. Added a warm touch to our entry!
March 16, 2011

Beautiful and versatile piece.
This cushion exceeded my expectations both in looks and comfort. I am using it on a custom built window seat (I removed the ties) and it looks perfect!. The color is true to the website, it is very well made and incredibly comfortable. I have already purchased this cushion in a different pattern to vary my decor - love it!
March 16, 2011

beautiful, but doesn't stay in place on chair
I am a big fan of Ballard Design, but have to admit, I am a bit disappointed in this cushion. It looks beautiful when it is initially tied to the chair, but everytime someone sits on it and gets up from the chair, it shifts and is skewed. It is then difficult to move back in place because of how the ties hold it in place.
I am constantly having to adjust the cushions.
March 16, 2011

Beautiful tufting
I love my cushion's.The fabric look great and I love the hand tufted finish.I would recommend these cushions to anyone, because they look great with any decor.
March 16, 2011

This product is comfortable but does not fit well onto the bench.
The 3-bench cushion was soft and comfortable. The down side to the cushion is that it does not fit very well on the bench.
March 16, 2011

Very comfortable!
Love these cushions! I've lined my hearth with 6 of them...it's like I added another sofa in my living room. Of course, we move them to the floor when we're lighting a fire in the fireplace :)
March 16, 2011

Bench is made well - very sturdy.
I love the bench - so do my cats!We also use it at the dining table for extra seating.
March 16, 2011

Sweet seating!
This is a very well made cushion. I bought the velvet fabric, it is luxurious and looks beautiful in the sand/beige color.
March 16, 2011