[access-uk] Re: RNIB online shop

From: "andrew shipp" <andrew-shipp4@xxxxxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>

Date: Tue, 30 Sep 2008 19:31:28 +0100

So why don't you all just email them, about these problems. I do and
sometimes get answers also which surprises me. I have just today emailed
them and complained about the talking measuring jug they sell surely if
enough of us do this we should get a result. Come on you lot give it a go
give them hell over it, I think some of these items they sell for us are
not worth much atoll, and it seems to me that they don't check them
thoroughly enough before they sell them to people like us that need the
things.
----- Original Message -----
From: "Iain Lackie" <ilackie@xxxxxxxxxxxxxxxxxxxxxxx>

This is a problem they really need to address. Currently there is no way
you can order magazines or change your subscriptions online. The longest I
have had to wait for a call back was a week. By that time I had almost
forgotten what the original issue was.

Admittedly the RNIB online shop is nothing fancy but I've used it a few
times with no problem. They're actually a lot quicker than they used to
be at getting things posted out.

In fact I ordered something online for someone the other week because
they wanted an item because when they got through after too many attempts
over the phone the RNIB said they were busy and offered to phone them
back. It turned out to be the following day by which time I'd already
placed the order.

At 18:55 30/09/2008, you wrote:

I don't use it, other than to browse and sort out what I want
and then I phone them up but that's another pain, sometimes they don't
give you the option to queue, you just get cut off and have to keep
trying again as they tell you their lines are busy, for people who still
pay for their calls, which is most if not all in this case as its a
local number you're paying to connect every time you try, it wants
stopping

They're online shopping system is rubbish in my view. They expect you to
create an account to buy the goods, which is fair enough, but there's no
way to manage your account afterwards. I remember a couple or so years
ago that I had to create a new account just because I couldn't retrieve
my old details. Just my thoughts.

Have just used the online RNIB shop and purchased a few products.
Strangely

I can't find any way of logging off and, even though I have received an
email confirming receipt of my order, the items are still in my basket?
Should I be concerned about this?
If anyone from RNIB could advise me whether this is correct I would be
grateful.
thanks.
David
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