Customer Support Representative – Part Time

The Favor Customer Support team helps to make sure every customer interaction is personalized and successful. We support customers via email, SMS, phone, Facebook, and Twitter. We provide our community with an easy and fun Favor experience and help to fix interactions when they could have gone better.

We have great customers that love our service and we’re looking for candidates who are passionate about helping people.

As part of our Support Organization, you will work with both our Runners and customers across multiple channels of communication. If you’re quick on your feet and have exceptional people skills, we want you on the team.

RESPONSIBILITIES

Always delight those you interact with, even in difficult situations

Multitask while maintaining attention to detail

Listen and communicate through several different mediums (email, SMS, and phone)

Handle customer issues while adapting to pressure and time constraints

Own issues while focusing on quality

Be a people person who constantly pushes oneself to do better

REQUIREMENTS

Must be able to work Friday, Saturday, and Sunday every week from 10 am - 8 pm

Strong attention to detail, must be able to spot developing issues quickly