Amazon’s Mayday Service On Fire Phone Means It Might Be Able To Sell Its Unique New Features

WochitJun. 18, 2014. 01:51 PM EST

Amazon has brought Mayday to the Fire Phone, it announced today. The Mayday service offers one-ta...
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Amazon has brought Mayday to the Fire Phone, it announced today. The Mayday service offers one-tap access to customer service agents, who can talk to phone users via video chat, and take over the screen on their devices to show them exactly how to do something, complete with annotations. The service is available 24 hours, and service representatives will respond to requests within 15 seconds. Mayday is available free to all owners of the device, but its cost may be built into the cost of ownership; AT&T is going to charge $199 for the entry-level 32GB version of the phone.
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