Top Tabs

I Cannot Go Online - Issues With Accessing Internet

For an average home user one of the most frustrating networking experience may be Internet connectivity issues. When I started my computer networking career in a network support center most complaints I received as the low level technician were related to issues with going online like "I cannot go online after installing your device in my home network!". Even now this blog gets most comments and emails are about Internet connectivity issues. May be the situations are different like adding a new router or changing the ISP but the end problem is issues with accessing Internet. So I decided to write an article which combine most of my other Internet connectivity guides in plain English to ensure the assistance to even newbies.

Cannot go online -A Complete Troubleshooting Guide

Here I am presenting common scenarios where you are not able to go online.

Scenario 1. Websites like Google, Yahoo etc are not Loading in Browser

In this scenario you are not able to access any websites in your web browser. Google,Yahoo etc are not loading in your computer.In this situation you should check whether you can ping Global DNS Server and receives valid replies. To know more about it click on the link below.I Cannot Go Online but Can Ping Global DNS Server

PS: This should be your first troubleshooting step when you are facing issues with accessing Internet.

This is a situation where your home network is fine till modem but no Internet Access from modem. If you ping router, you will get valid reply but Ping request to your modem is not giving any replies. In this situation follow the steps provided in the link below.I am Getting Reply from Router But No Reply From Modem

4: Modem is online but my computer is not able to access Internet

This is the situation where your modem is online but your computer is not able to access Internet. This issue can happen if your local network is not configured properly. So to check whether your local computer network is configured properly click on the link below.How to check my Local Network Connection and Fix the Issue

5: Your computer TCP/IP is corrupt and not able to connect to a network

This is the case where your computer's TCP/IP settings is corrupted. As a result your computer cannot connect to any network. So your computer is not able to go online. In this case follow the instructions provided in the link below.Fix TCP/IP issues On Your Computer