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Client Service Representative

Job Description

Client Service Representative

Oxford, Mississippi

About First Data

First Data (NYSE\: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The companys 22,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

Position Description Overview

The Client Service Representative will work in a call center environment, will answer incoming calls from our Merchants and Bank Partners and will then handle a warm transfer to a member of our teams. In addition, the Client Service Representative will be responsible for, but not limited to conducting the following tasks\: categorizing tickets, work in a queue system, sort faxes, data entry for reporting, manual updates, support mailers.The Client Service Representative will manage an approximate 75 incoming calls each day, and as many as 95 during our peak call times.

Hours\: Monday through Friday 8\:00 am - 5\:00 pm

Job Responsibilities

Respond to incoming phone calls

Complete administrative tasks as needed

Categorize tickets as they come through the queue

Review and direct faxes to appropriate person

Ability to work within a team of approximately 20 Owner Associates

Demonstrate professional behavior to include written and verbal communication

Other responsibilities as assigned/needed

Job Requirements

1-2 years Customer Service experience

High school diploma or equivalent

Professional verbal and written communication

Experience with computers and Microsoft Word programs

Demonstrated organizational skills, effective listening and the ability to multitask

Ability to learn quickly

Reliable

First Data is an Affirmative Action - Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.