Incident Management And Response

In this landscape of ever-evolving, complex threats, SOC employees face challenges across the board. One major challenge is finding a balance between standardized incident response for high-quantity attacks and customized response for sophisticated, one-off attacks. There is also a lack of focus on continuous improvement and learning, with most of the time being spent fighting daily fires.

The Need for Modern Incident Management

Incident management solutions have been around for years. This industry maturity has resulted in points-of-parity that any solution is now expected to have. Features such as process documentation, SLA tracking, role-based access control, and SIEM data ingestion are now considered prerequisites for an incident management solution.

Incident management needs to evolve and build atop this bedrock of essential features to help users vanquish the security challenges of today rather than just tread water in the face of attacks. Read the whitepaper below to learn more about the crucial capabilities that a modern incident management platform should have.

Makings of a True Incident Management Platform

Unified Platform

Platforms that unify incident management with security orchestration and automation and interactive investigation are the need of the hour. Orchestration and automation enables workflow-based enrichment and response across the security product stack, while interactive investigation facilitates real-time collaboration. Baking in these features with incident management enables visibility and control throughout the incident lifecycle from a single console.

Customizability

Modern incident management platforms allow for user customization across the board, maintaining the speed and accuracy of incident response even when attacks are unpredictable and non-standardized. Users can customize incident summary layouts, create and edit incident types and labels, create and edit indicator types and labels, and even tailor IR processes to specific regulations and frameworks.

Continuous Learning

Incident management platforms with machine learning gather insights from each incident and help drive down the marginal time to resolution with every subsequent alert. This learning manifests in incident owner and expert recommendations, security command suggestions, workflow task and input suggestions, and visualizations of related/duplicate incidents.

Metrics Visibility

Modular dashboards and reports drive security metric visibility and action and prevent data from gathering digital dust. Users can create dashboards focused on personas, incident metrics, and threat intelligence metrics using a widget library where each piece of security data captured by the platform can be visualized.

Flexible Deployment

Modern incident management platforms can be deployed both on-premise and on the cloud as a SaaS offering, ensuring that the platform is tailored to organizational requirements. These platforms are also primed with full multi-tenancy with data and execution isolation, powerful tenant scalability, and network segmentation.

Metric Visibility and Reporting

With the average company using more than 15 different security products, each of them spinning up alerts and unique data, the surfeit of information at a SOC’s disposal has never been higher. However, this breadth of data availability has not been matched with the adoption of tools that distill and visualize data across products into relevant metrics. Rather than being used to drive action, much of the data ends up gathering digital dust.

Customizable and modular dashboards are the lighthouse to help guide lost SOC ships to shore. Default dashboards should provide visibility into analyst-level, incident-level, and business-level metrics. Additionally, a fully customizable widget editor should let teams create their own dashboards from scratch, enabling the creation of tailored visuals that are powered by the platforms’ rich, underlying data.

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