Index

1. Cancellations and Refunds

Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time via a cancellation form. HostGator gives you an unconditional 45 day money back guarantee on Virtual Private Servers for any customer who paid the first invoice with a credit card or with Paypal.

Only first-time accounts are eligible for a refund. For example, if youve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

Bank Wire Transfers

Western Union Payments

Checks

Money orders

2. Resource Usage Limits

VPS accounts may not:

exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.

run public IRCds or malicious bots.

run any type of BitTorrent client or tracker that links to or downloads illegal content.

use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.

3. Inodes

VPS accounts come with a default inode limit of 1,000,000 to better protect the file system. The limit can be increased if there is a legitimate reason to have it increased. To make a request, please email our support team.

4. Mail Policy

VPS accounts will be governed by our dedicated server mail policy, which is available at Dedicated server mail policy.

5. Backup and Data Loss

Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. HostGator is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on HostGator servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by HostGator.

6. Uptime Guarantee

Approval of any credit is at the discretion of HostGator dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitors network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please visit http://support.hostgator.com to create a support ticket to our Billing department with proper justification. The 99.9% up time guarantee only applies to shared/reseller solutions. Dedicated and VPS servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down, which is not related to our uptime guarantee.

HostGator Website Transfers

HostGator is committed to making it easy to transfer your site to your new hosting account. We can transfer website files, databases, scripts, and one free domain registration transfer.

What qualifies me for a free transfer?

HostGator provides free transfers for new accounts within 30 days of sign-up, and to newly upgraded accounts. For upgraded accounts it must be an inter-server upgrade to qualify. Please note that downgraded accounts do not qualify for free transfers.

Depending on which type of account you sign up for, we offer differing numbers of free transfers. Please refer to the chart below to see what we include for new packages.

Full cPanel Transfers is the number of cPanel to cPanel transfers that are included.

Max. Manual Transfers is the maximum number of Manual Transfers that are included with your account.

Total Free Transfers is the total number websites that we will move for you.

Account Type

Total Free Transfers

Full cPanel Transfers

Max. Manual Transfers

?
Shared

1

12

1

?
Reseller

30

302

30

?
VPS

Unlimited1

Unlimited2

10 per VPS level

?
Dedicated (Basic)

Unlimited1

Unlimited2

75

?
Dedicated (Standard, Elite, Pro)

Unlimited1

Unlimited2

100

1While we can do unlimited cPanel to cPanel transfers for you, depending on your account, you will have a limited number of Manual Transfers.

2Full cPanel transfers include all domains, Addon Domains, Subdomains, and cPanel settings. This will also include your emails and email accounts. Please note that this does require that your old host's cPanel backup generator to be active.

A few examples: An Aluminum Reseller account includes up to 30 free transfers. Out of this 30, you can have 20 cPanel to cPanel transfers and 10 Manual Transfers, or any combination of the two that totals 30 or less websites. Another example: A Pro Dedicated server includes unlimited cPanel to cPanel transfers, this means you can have 150 sites (or even more) moved. Also since there is an unlimited total number of transfers, you can utilize up to 100 Manual Transfers.

Unlimited Web Hosting

How much disk space and bandwidth will my plan include?

There are no set limits on the disk space or data transfer (bandwidth) that we provide in our shared and reseller hosting plans. We want you to have the resources you need to build a great online presence.

That being said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in the normal operation of a personal or small business website. While it is rare, we may need to put constraints on accounts that are using resources that impact other customers on the same server.

Typically, customers only run into issues if they use their accounts for storage or file sharing, which is not what our services are intended to support. In accordance with our Terms of Services the disk space and bandwidth you use must be integrated into the normal operation of your website.

For Example, customers who are affecting other clients or are using 25% or more of system resources for longer then 90 seconds would be in violation. Please see our TOS or contact us for complete details and restrictions.

What happens if I exceed usage?

If we have concerns about your account's bandwidth or disk space utilization, you will receive an email asking you to reduce usage.

Again, it is very rare for a customer who is managing a personal or small business website to exceed our usage policies.

This file was last modified 8/13/2013.

Money Back Guarantee

Customer Satisfaction is HostGator's #1 Priority!

We are confident you will be happy, and even offer you a full 45 day money back guarantee to try us out.

We're here to help you as well with 24/7 phone, live chat and helpdesk support by friendly support agents.

If you are not completely satisfied with our services within the first 45 days of your service, you will be given a full refund of the contract amount.

Please note that this is only for shared, reseller and vps hosting packages and does not apply to dedicated servers, administrative fees, install fees for custom software, or domain name purchases.

For more information please contact us at any time and we'll be happy to provide you more information.

Pricing Reflects A Discount On The First Invoice Only

HostGator often offers promotions, coupons and special offers to customers during their initial term. Please note that special offers are limited-time promotional prices that are available to new customers and are valid for the Initial Term only, and not for successive or renewal periods.

*VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. For more information on VAT, please refer to the Value Added Tax (VAT) knowledgebase article.

This site uses cookies to enhance your experience. By continuing to the site you accept their use. Click here to change your preferences or to find out more about cookies.