We use cookies to give you the best possible experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

E-Readers

E-reader questions? Ask an electronics Expert.

Connect one-on-one with {0} who will answer your question

By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own E-Readers Question

Customer reply replied 1 year ago

I have tried holding the button for 40 seconds with no change, I will try again.I held the slide, the tree did come up, it rebooted but the image of the resting screen is still there. It's like a portion of that screen is "burned"Is there anyway to "black" the screen and see is that helps?Still there?

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

At this point it is likely that there is internal damage to the eink display screen,

If the kindle still isn’t working properly, the next step will be a deeper level reset. If you have not charged the kindle recently or know that it is at least half full, then you should charge the battery for at least a few hours before proceeding further. Then plug the kindle into computer via usb cable, then press and hold power button for 60+ seconds, and release. The kindle will take 3-5 minutes to reload it's internal firmware. If it doesn't turn back on by itself, press power once to turn it on.

Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

I've tried the steps to recharge my paper white but it won't stay charging. The ***** *****ght will not always stay on. It did for a full night, and a half day, but just doesn't charge. I'm lost worko… read more

3 or 4 years ago I received an AmazonKindle. I used it almost constantly when I had time to sit down. Loved the EveryWord program and many of the free books I downloaded. When I picked it up one day t… read more

I dropped (in leather cover) my "original" Kindle; it landed flat, the screen was not broken. The screen-saver page stays on constantly: I cannot get the Kindle to "open" to read any books; when I sli… read more

I think I have a frozen screen. When I tried to connect to my book,the top corner still had a partial picture of the screen saver. The rest of it was the page I wanted to read. Any suggestions ? Thank… read more

Sent from my iPadMy kindle started to freeze when I tried to turn the page so I would turn it off, turn it on again and it would work. Then the other night, it froze and I tried to turn it off but it … read more

While I was in Mexico my Kindle lost the top half the page but I could get information on the bottom part of the page. My friend had her Kindle there and we did check with support but nothing we tried… read more

My home screen will not come up. I can change the pages 2-7, but cannot open any of my downloads. The last book I read, I cannot close it out to move on to a new book. When the Kindle is shut down, my… read more

(1)My pages are upside down and I cannot get them right side up. I have pressed the Aa key and used the five way controller but to no avail. (2)The light on the cover will only stay on when the book i… read more

Despite treating my kindle, which I got at Christmas, like a baby and keeping it in an old woollen sock when not in use when I pulled it out to read last night only half the screen was visible the bot… read more

the screen saver will not clear. only half the screen will show. there is a curved kine about halfway down the screen below which text can be read but above only screen saver. there is now a verticle … read more

Unfortunately I dropped my Kindle on a carpeted floor, it was encased in a leather cover but the screen was exposed. Now the top half of the screen saver picture is 'stuck' and won't clear when I turn… read more

my kindle has lost its picture. can not read anything on it. i was reading it in my car and layed it on the seat nest to me and i knocked it onto the floor of the car. picked it up to start reading ag… read more

My Kindle is only 5 months old. I have given it excellent care. But sudedenly the screen now shows two different images on the top half and a third image on the bottom half. The two different ones on … read more

I started getting lines across the top of the screen, but I could still read the novel, then about half an hour later and the rest of the screen darkened - I've tried 15 sec power button to no avail f… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.

JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.