How We Are Responding to COVID-19

The safety of our customers, our florists, and our team members are our top priority. This is an unprecedented time, and we want to communicate with you how we are dealing with COVID-19. We have temporarily made some updates to our floral design and delivery process. For further details, please read on below.

Contactless Delivery

For the time being, we have instructed our floral partners to utilize contactless delivery to ensure their safety and the safety of your loved ones. This means that our florist will either call the recipient first and notify them of the upcoming delivery and arrange to leave the flowers at the door or they will knock on the door, move away and leave the flowers on the doorstep, maintaining social distancing rules as they communicate with the recipient.

Temporary Substitution Policy

Due to flower supply challenges we have recently had to reduce our regular range. We are currently having difficulty sourcing roses, natives and tropical blooms but flower supply does vary from state to state. As a result it may be necessary to substitute some or all of your flowers or change colour palette using a mix of our freshest in-store blooms. This may happen even when you’ve selected a specific design from our website. We will always do our best to create something as close as possible to the design you ordered but at times this might not be possible.

Aunty Poppy's Mater Hospital Terms and Conditions Policy

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Our Network and its subsidiaries may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Flowers
Same delivery is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone, Monday - Friday and 10am Saturday. For the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone, Monday - Friday and 10am Saturdays. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm.

Same Day Delivery Exclusions:
There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day, Easter and Christmas. Please check the website for the order cut off times for these days.

Gifts

For delivery information on gift products, please view the product-specific delivery information on each product's details page and also in the yellow box under the product on the order page.

Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.

Flowers - Saturday Same Day Delivery
Delivery of flowers by a Florist can be arranged throughout most of Australia, New Zealand, United Kingdom and Republic of Ireland if the order is received before 10am in the recipient's time zone. Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.

Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.

Flowers - Sunday Delivery
Delivery is not guaranteed for Sunday and generally not available in any country. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Aunty Poppy's Mater Hospital.

Flowers - Public Holidays
As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer. A list of public holidays can be found here.

Gifts
Gift products cannot be delivered on Saturday or Sunday, or public holidays. Orders received over the weekend or on public holidays will be dispatched on Monday or next available working day.

Please Note: Deliveries to distant-to-the-gift supplier, remote or difficult delivery areas may take longer. Shipping times are generally shown on the order form and on the individual product's detailed description page. These delivery times are not guaranteed.

Our Network and its subsidiaries (e.g. Grumleys Gifts) is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Petals a and it's subsidaries will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document. Please Click Here or see website links for more information on our Privacy Policy

This website is secured using McAfee Secure. This ensures that all information sent to Aunty Poppy's Mater Hospital via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly - click on the secure icon for details of the SSL certificate.

For additional security, you will be diverted to a bank's website where you enter your payment details

. Aunty Poppy's Mater Hospital does not see your credit card number and does not have access to that information.

Our policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into another language, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, we cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.

Aunty Poppy's Mater Hospital and Network Members are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the courier will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplier.

If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.

Aunty Poppy's Mater Hospital and its Members will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist/courier's premise.

Aunty Poppy's Mater Hospital cannot cancel any order that has already been made up by the supplier, even if the order has not been delivered. If the cancellation request is made before make up, then Grumleys may be able to cancel the order. However, Grumleys cannot guarantee that the order can be cancelled.

It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.

Aunty Poppy's Mater Hospital is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Due to the difficult nature of delivering for the following events/places, Aunty Poppy's Mater Hospital and its suppliers cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form. If the order is for a timed event or difficult to deliver area we strongly suggest you provide an alternative address for delivery.

Note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, Aunty Poppy's Mater Hospital may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

At Aunty Poppy's Mater Hospital we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Aunty Poppy's Mater Hospital cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified.

Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.

Aunty Poppy's Mater Hospital can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.

Flowers
While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Aunty Poppy's Mater Hospital uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, Aunty Poppy's Mater Hospital may not be able to assist with the redirection.

For Gifts:

Aunty Poppy's Mater Hospital can not guarantee any specific delivery times for Gift Baskets and Gift delivery. Our suppliers use 3rd party courier services such as Australian Air Express Couriers and are only given a guarantee of a delivery date not time. You can track the progress of your delivery by contacting the courier service with your consignment number - which can be obtained from HQ.

In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18 and similar conditions may apply in other countries. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Petals and it's susidaries of any responsibility in this regard.

Alcohol Deliveries with Flowers:
Aunty Poppy's Mater Hospital does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol are very complicated.

Why Aunty Poppy's Mater Hospital does not guarantee the delivery of alcohol with all purchases:

Aunty Poppy's Mater Hospital is unable to guarantee the recipient of the gift is over the legal age in that state or country.

The recipient of the gift may have certain religious beliefs

Certain countries or States have laws that prohibit the sending of alcohol

Certain countries or States require florists to possess a licence to send alcohol with flower orders

If you place an order that includes alcohol and we are not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.

Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.

Alcohol with Gift Baskets:

If an item in our gift range contains alcohol as per the description on the website, alcohol will be delivered with the item. Aunty Poppy's Mater Hospital cannot deliver more than 2 litres of alcohol with an order.

For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to Aunty Poppy's Mater Hospital. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?

Aunty Poppy's Mater Hospital will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Aunty Poppy's Mater Hospital about a recipient when a customer places an order directly with Aunty Poppy's Mater Hospital via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Aunty Poppy's Mater Hospital.

How will the personal information be used?

Personal information collected about the recipient by Aunty Poppy's Mater Hospital will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order.

The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for Aunty Poppy's Mater Hospital, in Australia or overseas. Please note that this site contains links to other sites.

Thawte is the provider of the the digital (SSL) certificate used by Aunty Poppy's Mater Hospital for
credit card protection. Thawte is not responsible for the privacy practices, privacy statements, or content of any other web sites. Personal information held by Aunty Poppy's Mater Hospital about an individual can be made available upon request.

A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document.

This is the Privacy Policy as at May 28th, 2012.

Aunty Poppy's Mater Hospital reserves the right to make changes to this Policy at any time.

Our Network comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by our network of suppliers.

Quality complaints must be received within 72 hours of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, expired items, wrong items, and value of items and so on. A photo is highly recommended for quick resolution to quality complaints.

Non delivery complaints must be received within 1 month of the delivery date.

Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation.

Aunty Poppy's Mater Hospital will automatically enrol a first time buyer in the Customer Club (a frequent buyers' club). As a buyer, you can receive special offers, store and retrieve reminders and view your order history through the Customer Club. As a consequence, you may receive occasional email newsletters and special offers. These will always contain a simple device for requesting that we stop sending you such information, a request that we will honour.

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Petals Worldwide Florist Network, Aunty Poppy's Mater Hospital and Grumleys Gifts may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended. To view our Terms of Use, please Click Here.

Aunty Poppys Mater Hospital in Crows Nest -
Flowers and Gifts

If you're looking for specialised flower delivery services, Aunty Poppys Mater Hospital has you covered! We can provide delivery to a number of facilities in the
Crows Nest area. Same day delivery is available for orders placed before 2:00pm Monday - Friday and before 10:00am on Saturdays.

Hospitals

HOSPITAL NAME

ADDRESS

SUBURB

Allambie Medical Centre

44 Kentwell Rd

Allambie

Australasian Hospital Services

16 Waltham St

Artarmon

Leukaemia Foundation of NSW

4/44 Hampden Rd

Artarmon

Macquarie Pathology Services

4 Carlotta St

Artarmon

The Sydney Private Hospital

63 Victoria St

Ashfield

Wesley Hospital Ashfield

91 Milton St

Ashfield

Auburn Hospital

Hargrave Rd

Auburn

Balgowlah Family Practice

1/379 Sydney Rd

Balgowlah

Balgowlah Village Medical Practice

Shop 73/197-215 Condamine St

Balgowlah

Seaforth Medical Centre

6/470 Sydney Rd

Balgowlah

Balmain Hospital

Booth St

Balmain

Sydney Homoeopathic Hospital Clinic at Balmain Hospital

Booth St

Balmain

East Balmain General Practice

9 Johnston St

Balmain E

Bankstown-Lidcombe Hospital

Eldridge Road

Bankstown

Bathurst Base Hospital Daffodil Cottage

Howick St

Bathurst

Bathurst Health Service

Howick St

Bathurst

Billinghurst Ian

355 Durham St

Bathurst

Hospital Shop Bathurst

356 Howick St

Bathurst

Ng Bernard K Y

70 Pringle Ave

Belrose

Varian Medical Systems Australasia Pty. Ltd.

13A Narabang Way

Belrose

Blayney Family Medical Practice

1 Osman St

Blayney

Blayney Health Service

3 Osman St

Blayney

Bloomfield Hospital

1502 Forest Rd

Bloomfield

Bondi Junction Medical & Dental Centre

3A Bronte Rd

Bondi Junction

GP On Ebley Medical Centre

108 Ebley St

Bondi Junction

The Hospital Shop

4 Mona Rd

Bowral

The Sydney Clinic

22-24 Murray St

Bronte

Mobile Phone Hospital

Condamine St

Brookvale

Warringah Medical & Dental Centre

10 Dale St

Brookvale

St John of God Hospital Burwood

13 Grantham St

Burwood

Cabarita Road Family Practice

19 Cabarita Rd

Cabarita

King George V Memorial Hospital for Mothers & Babies

Missenden Rd

Camperdown

RPA Hospital Gloucester House

119-143 Missenden Rd

Camperdown

RPA Hospital Gloucester House

Level 5 119-143 Missenden Rd

Camperdown

RPA Sexual Health

16 Marsden St

Camperdown

Royal Prince Alfred Hospital - SSWAHS

Missenden Rd

Camperdown

SSWAHS - RPA

50 Missenden Rd

Camperdown

Sleep Disorders Centre RPA

Level 11

Camperdown

The Children's Hospital

Camperdown NSW, Australia

Camperdown

Canterbury Hospital

Canterbury Rd

Campsie

Castlecrag Private Hospital

150 Edinburgh Rd

Castlecrag

Ashley and Martin

2 Help St

Chatswood

BJC Health Chatswood

Suite G5B

Chatswood

Chatswood 24 Hr Medical Centre

270 Victoria Ave

Chatswood

Chatswood Chase Medical Centre

Chatswood Chase Shopping centre

Chatswood

Chatswood Community Nursing Home

256 Victoria Ave

Chatswood

Chatswood Diagnostic Centre

2/16-18 Malvern Ave

Chatswood

Epica Medical Centre

l1/9

Chatswood

Haematology Clinics of Australia

12 Malvern Ave

Chatswood

Hirondelle Private Hospital

10 Wyvern Ave

Chatswood

We can deliver to most hospitals in and around
Crows Nest. We will endeavour to have your hospital flowers delivered but some hospitals have strict policies about flower and gift basket deliveries. Check with the hospital before sending flowers to ensure they can be delivered. Many patients recovering from surgery, seriously ill or in ICU cannot receive flowers and gifts. Alternatively,
we can arrange for delivery to the recipients home when they are discharged from hospital.