Ability to uncover hidden insights from customers as well as track their pain points.

A significant understanding of the issues and process changes.

Quickly identifying customers who are at greatest risk in order to decrease abandonment.

Use of hot alerts prompts action.

General Aspects

By listening to their frustrated customers, organizations that use the HA platform were able to really understand their customers and also find new revenue opportunities.

The customer-focused culture within organizations that use the HA platform has allowed them to develop less risky, more stable business models. This results in companies delivering better results by putting their customers at the center of their business.

The HA platform provides a set of tailored reports that provide specific information to various parts of the organization. The reports are all designed to improve organizational performance and increase customer loyalty.