Privacy

Legal notice

Privacy policy

Kay’s Home Improvements Ltd, whose place of business is 29 Tunwell Avenue, Sheffield, South Yorkshire, S5 9FE, knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’).

By accepting our Website Terms or by visiting https://joinersofsheffield.co.uk/ (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Kay’s Home Improvements Ltd. Kay’s Home Improvements Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.

When we first obtain Personal Data from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products (as applicable). You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below.

Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

1 Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1 From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

1.2 From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3 From documents that are available to the public, such as the electoral register.

1.4 From third parties to whom you have provided information with your consent to pass it on to other organisations or persons.

2 Using Your Personal Information

2.1 Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

2.1.1 To help us to identify you when you contact us.

2.1.2 To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).

2.1.3 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.

2.1.4 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. 2.1.5 To help to prevent and detect fraud or loss.

2.1.6 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us where

2.1.6.1 these products are similar to those you have already purchased from us,

2.1.6.2 you were given the opportunity to opt out of being contacted by us at the time your Personal Information was originally collected by us and at the time of our subsequent communications with you, and

2.1.6.3 you have not opted out of us contacting you.

2.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

2.1.8 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

2.1.9We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

2.2 We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3 We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.3.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

2.3.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.3 We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998. From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and the Data Protection Act 1998.

2.4 Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

2.5 In connection with any transaction which we enter into with you: 2.5.1 We may carry out with one or more licensed credit reference and fraud prevention agencies:

2.5.1.1 credit checks where you have given us your express consent, and

2.5.1.2 fraud prevention checks. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.

2.5.2 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

2.5.3 If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Anthony Kay at Kay’s Home Improvements Ltd, 29 Tunwell Avenue, Sheffield, South Yorkshire, S5 9FE.

3 Protecting Information

We have strict security measures to protect Personal Data.

3.1 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

3.2 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

3.3 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

3.4 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4 The internet

4.1 If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

4.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5 Links

5.1 The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

5.2 These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including information about how to opt-out of their information collection

. 5.3 We exclude all liability for loss that you may incur when using these third party websites.

6 Further Information

6.1 If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Anthony Kay at Kay’s Home Improvements Ltd, 29 Tunwell Avenue, Sheffield, South Yorkshire, S5 9FE, or email us at enquiries@kayshome-improvements.co.uk.

6.2 We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

6.3 You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at enquiries@kayshome-improvements.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

6.4 If you would like access to the Personal Data that we hold about you, you can do this by emailing us at enquiries@kayshome-improvements.co.uk or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.

6.5 We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at enquiries@kayshome-improvements.co.uk or write to us at the address above to update your Personal Data.

Great service, great job! Would highly recommend. Anthony bothered to turn up to give me a quote for a small job, unlike two other companies I'd approached who said they'd come to quote and didn't even call to let me know they didn't want the job. His quote was competitive, and he managed to fit me in to his job schedule fairly quickly. He was clean, tidy and most importantly did a good job. He's in my list of people I'd get round again for similar work that's for sure. VERIFY

https://www.kaysfitteddoors.com/testimonials/trudi-s/

Joe S

I had a sliding door wardrobe designed and built by Kay's and the finished results are fantastic, me and my mrs are very happy.

I had a sliding door wardrobe designed and built by Kay's and the finished results are fantastic, me and my mrs are very happy. VERIFY

https://www.kaysfitteddoors.com/testimonials/joe-s/

Colin M

We asked Anthony to replace 5 internal doors .He did a great job from start to finish, and made a couple of suggestions which improved the whole project.The workmanship was of meticulous standard at a competitive price, and we were delighted with the outcome.He's also a really good guy.We will definitely use Anthony again.

We asked Anthony to replace 5 internal doors .He did a great job from start to finish, and made a couple of suggestions which improved the whole project.The workmanship was of meticulous standard at a competitive price, and we were delighted with the outcome.He's also a really good guy.We will definitely use Anthony again. VERIFY

https://www.kaysfitteddoors.com/testimonials/colin-m/

Tim M

Thirteen doors finished fitting today by Anthony and they are perfect, fitted perfect clean and tidy all efforts to keep house clean and tidy, spot on a gent thanks for a lovely trouble free job, a credit BIG Thanks

Thirteen doors finished fitting today by Anthony and they are perfect, fitted perfect clean and tidy all efforts to keep house clean and tidy, spot on a gent thanks for a lovely trouble free job, a credit BIG Thanks VERIFY

https://www.kaysfitteddoors.com/testimonials/tim-m/

Theresa H

Anthony did a brilliant job on my doors even tho I had worse door frames ever ..so professional very polite and cleaned up after he had finished...already ordered next doors .

Anthony did a brilliant job on my doors even tho I had worse door frames ever ..so professional very polite and cleaned up after he had finished...already ordered next doors . VERIFY

https://www.kaysfitteddoors.com/testimonials/theresa-h/

Katie W

Had our solid oak doors fitted today absolutely beautiful, superb quality, and look stunning, Antony took great care and time to make sure they looked and fitted perfect, so happy with the end result i would not hesitate in recommending to anyone thinking of having their doors replaced. Thank you Antony.

Had our solid oak doors fitted today absolutely beautiful, superb quality, and look stunning, Antony took great care and time to make sure they looked and fitted perfect, so happy with the end result i would not hesitate in recommending to anyone thinking of having their doors replaced. Thank you Antony. VERIFY

https://www.kaysfitteddoors.com/testimonials/katie-w/

Kirsty R

An excellent job done by Kay's home improvements today fitting me 2 new doors. Anthony is really lovely and friendly and has done a fab job. Would highly recommend and would definately use for more jobs.

An excellent job done by Kay's home improvements today fitting me 2 new doors. Anthony is really lovely and friendly and has done a fab job. Would highly recommend and would definately use for more jobs. VERIFY

https://www.kaysfitteddoors.com/testimonials/kirsty-r/

Gary J

Anthony Kay recently replaced our kitchen and installed a new low-threshold wheelchair accessible back door. His work was of great quality and his attention to detail was second to none. He made sure that everything was perfect for my disabled partner, so that she can now access all parts of the kitchen easily. He was able to do the complete job: plumbing, joinery, electrics etc. Throughout the job he always made sure that everywhere was clean and tidy and disruption was kept to a minimum. He gave us a schedule of work and kept to it perfectly. He provided us with a beautiful kitchen that exceeded our expectations. We would be more than happy to recommend his work.

Anthony Kay recently replaced our kitchen and installed a new low-threshold wheelchair accessible back door. His work was of great quality and his attention to detail was second to none. He made sure that everything was perfect for my disabled partner, so that she can now access all parts of the kitchen easily. He was able to do the complete job: plumbing, joinery, electrics etc. Throughout the job he always made sure that everywhere was clean and tidy and disruption was kept to a minimum. He gave us a schedule of work and kept to it perfectly. He provided us with a beautiful kitchen that exceeded our expectations. We would be more than happy to recommend his work. VERIFY

https://www.kaysfitteddoors.com/testimonials/gary-j/

Marie Louise S

Had our doors fitted today by Anthony & what an amazing job he's done. He has spent the full day making sure the doors fit perfect. He cleaned both inside & outside where he'd been sanding the doors. He's cleaned the glass & it's sparkling beautiful. I have 2 dogs & one of them is very vocal & I must say he was so good & never once shrugged him off & towards the end my dog became his friend!! I would definitely recommend anyone who is requiring an joinery work doing to please get in touch with him cos you won't be disappointed. We will be having more doors fitted by Anthony in the next few weeks. Keep up the hard work & thank you once again #onehappycustomer.

Had our doors fitted today by Anthony & what an amazing job he's done. He has spent the full day making sure the doors fit perfect. He cleaned both inside & outside where he'd been sanding the doors. He's cleaned the glass & it's sparkling beautiful. I have 2 dogs & one of them is very vocal & I must say he was so good & never once shrugged him off & towards the end my dog became his friend!! I would definitely recommend anyone who is requiring an joinery work doing to please get in touch with him cos you won't be disappointed. We will be having more doors fitted by Anthony in the next few weeks. Keep up the hard work & thank you once again #onehappycustomer. VERIFY

https://www.kaysfitteddoors.com/testimonials/41/

Sarah C

Top job from start to finish my mum and dad are in there 80s needed a fire door putting on Anthony came and did a same day quote excellent price fetched everything he needed with him and took away the old door and tidied up after him self my mum and dad are very pleased with the work he has done. With being elderly they felt at ease around him and said he was very polite and friendly they WILL DEFO HAVE HIM AGAIN.

Top job from start to finish my mum and dad are in there 80s needed a fire door putting on Anthony came and did a same day quote excellent price fetched everything he needed with him and took away the old door and tidied up after him self my mum and dad are very pleased with the work he has done. With being elderly they felt at ease around him and said he was very polite and friendly they WILL DEFO HAVE HIM AGAIN. VERIFY

https://www.kaysfitteddoors.com/testimonials/sarah-c/

Katrina B

Anthony recently fitted me eight hard wood doors. His workmanship is excellent and very tidy. We are thrilled with the doors and will definitely recommend him to others and as and when we require further work done will be in touch.

Anthony recently fitted me eight hard wood doors. His workmanship is excellent and very tidy. We are thrilled with the doors and will definitely recommend him to others and as and when we require further work done will be in touch. VERIFY

https://www.kaysfitteddoors.com/testimonials/katrina-b/

Helen F

Anthony was professional from start to finish, very clean, affordable and did s fantastic job of replacing all of our internal doors. Would definately recommend to anyone. Thanks again Anthony

Anthony was professional from start to finish, very clean, affordable and did s fantastic job of replacing all of our internal doors. Would definately recommend to anyone. Thanks again Anthony VERIFY

https://www.kaysfitteddoors.com/testimonials/helen-f/

Keith M

Anthony installed a pair of internal doors and door frames for me; the workmanship was excellent, a really first class job. I'll definitely use him again and wouldn't hesitate to recommend him to anyone.

Anthony installed a pair of internal doors and door frames for me; the workmanship was excellent, a really first class job. I'll definitely use him again and wouldn't hesitate to recommend him to anyone. VERIFY

https://www.kaysfitteddoors.com/testimonials/keith-m/

Darren D

Solid Oak Doors supplied and fitted by Anthony. Great service and a great job well done. Highly recommend

Solid Oak Doors supplied and fitted by Anthony. Great service and a great job well done. Highly recommend VERIFY

https://www.kaysfitteddoors.com/testimonials/darren-d/

Jeannette S

Would like to thank you lads for a brilliant job putting my new doors on look fantastic worked so hard. I would highly recommend them nothing was too much trouble and very trustworthy . And cleaned up afterwards. I will keep there number for any more jobs i need doing. Thanks lads.

Would like to thank you lads for a brilliant job putting my new doors on look fantastic worked so hard. I would highly recommend them nothing was too much trouble and very trustworthy . And cleaned up afterwards. I will keep there number for any more jobs i need doing. Thanks lads. VERIFY

https://www.kaysfitteddoors.com/testimonials/jeannette-s/

Ian K

Wooden frames and doors installed. Anthony has an eye for detail and explained everything what was to be done. A very professional service.

Wooden frames and doors installed. Anthony has an eye for detail and explained everything what was to be done. A very professional service. VERIFY

https://www.kaysfitteddoors.com/testimonials/ian-k/

Karen L

excellent attention to detail, nothing was too much trouble for Anthony very helpful and friendly and honest, very competitive prices and even saved me money by being honest of work that i didn't need doing just wood that needed sanding down not replacing as I thought, my internal doors look excellent so glad I phoned him didnt even look at other companies for quotes, will definitely be calling him again for future work, many thanks Anthony

excellent attention to detail, nothing was too much trouble for Anthony very helpful and friendly and honest, very competitive prices and even saved me money by being honest of work that i didn't need doing just wood that needed sanding down not replacing as I thought, my internal doors look excellent so glad I phoned him didnt even look at other companies for quotes, will definitely be calling him again for future work, many thanks Anthony VERIFY