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Sorry to hear you can't log on. Please don't be tempted to click with the mouse in the password box when it pops up, if you do this, your code will not be accepted. When you click on the customer proofs 'tab' on the homepage and the password input box pops up, please enter your code with your keyboard straight away, without clicking on the screen or in the box, then click on the 'OK" button, then click on the next 'OK" button, and finally click on you family/group name, and you will be successfully logged in. If you are still having problems logging in, please call me on 0405474561 when you are at your computer, and we can guide you through the process.