Customer Service Week (CSW) is coming to close, and I admit it makes me a little remorseful. Yes, we’ve had one heck of a great time this week celebrating our customers and our team members…but isn’t this something that we should do every day? Well, at iContact this is exactly what we strive to do.

At iContact Support, we live by a different creed. Our company’s values, adopted several years ago, center around the idea of WOWME. In every interaction, we want to Wow the Customer, Operate with Urgency, Work without Mediocrity, Make a Positive Wake and Engage as an Owner. Although it’s easy to dismiss this kind of thing as corporate jargon or something you can just pay lip service to, in iContact’s Support department we make a concentrated effort to not only work by these values but to live our lives by them as well.

iContact and thousands of contact centers worldwide celebrated Customer Service Week (CSW) one month ago. We did this to say ‘thank you’ to the talented and passionate group of people that respond to your questions and comments through phone, chat and email — seven days a week. We even have a team working emails during the weekends now!