If your event is canceled you don't have to do a thing. We'll inform you of the cancellation and refund your entire order (including fees) on the same card used for purchase. Your refund should post to your account 7-10 business days from the date of the cancellation notice.

For rescheduled or postponed events, please Contact Us for a refund if you are unable to attend the new date.

Right now only tickets bought on our site can be sold on our site - and only for events that include Fan-to-Fan resale tickets. We're working on letting you list for those events no matter where you bought your tickets.

While you can't list season tickets directly from your Ticketmaster account, you can always list season tickets from your Account Manager account, and they'll appear on Ticketmaster (in addition to TicketsNow and the league ticket exchanges) if your team has authorized Fan-to-Fan resale on Ticketmaster too.

The only way to know your tickets are the authentic, is to buy Ticketmaster “Verified Tickets” directly from Ticketmaster or Live Nation, or get them at the venue box office. These tickets will always be 100% authentic.

All other tickets purchased through Ticketmaster should be valid for entry. If a ticket bought on Ticketmaster does not gain you access to your event, please Contact Us and we will refund your tickets, including all fees, on the same card used for purchase.

Absolutely, provided Ticket Transfer and Fan-to-Fan Resale are available for your event. If you see Transfer and Sell buttons on your tickets in My Account, you're good to go even if your tickets aren't ready to print yet.

Remove the listing and use the tickets yourself if you can, or give ‘em to a friend – click the My Tickets button on your order in My Account to see if there’s a Transfer button. Sorry, there are no refunds for unsold tickets.

*We can't exchange/upgrade tickets for events that are less than a 7 days away, and we can't exchange resale tickets.

See our Fan Guarantee for full details and exceptions. Note that the standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges".

Want to sell your tickets - look for a SELL button on your event in your account to see if resale is available. If the sell button does not appear, you can always try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.

Hold on to your tickets they will be valid for the new date unless we notify you otherwise.

Can’t make the new date? Refunds for rescheduled events are up to the artist, team, venue, or promoter. If they allow it, you’ll see a Refund button on your order in most cases:

Go to Ticketmaster.com on your computer or tablet

Log into your account to see your order

Click the Order Details link and look for a Refund button

No Refund button? Could be because you purchased additional stuff like parking or you purchased resale tickets – Please Contact Fan Support.

If that’s not the case, look for a Sell button on the order to list your tickets on the spot. If the sell button does not appear, you can always try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.

If you bought tickets online or over the phone, you won’t need to do a thing. We’ll let you know the event is canceled and automatically refund your order (except UPS fees) to the same card used for purchase.

All refunds should be received within 7-10 business days after we learn the event is canceled.

If you purchased over the phone, orders will not automatically appear in your account. You can still search for your order using the phone and credit card numbers used for purchase (option not available on a mobile device).

Go to the "View All Orders" section in your account to find the search option. See example HERE. You will be able to view your order info and print a receipt; however, you will not be able to print tickets.

If the event happened more than 90 days ago or if you purchased over the phone over 90 days ago, please Contact Fan Support.

If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. If it has been more than 24 hours since your order was placed, please Contact Us for additional information.

Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until we can confirm everyone has adhered to the event ticket limit. In other words, we want to make sure absolutely no one has ordered more tickets than their fair share!

Your ready-to-print date is in your purchase confirmation email, on your order in My Account (full website only) and the event page. If for some reason you still can’t print after that date, or you haven’t received your tickets two days before the event, please Contact Fan Support.

If your event has mobile entry (Go Mobile) available, just fire up our app (get it free here - Available in the US and Canada). Use the browser on your mobile device if you're oustide the US or Canada to use your mobile entry tickets or if you don't want to install our app.

To Start
On our Android app tap the menu icon on the top left of you screen and then My Tickets. Example
On our iOS app tap the tickets icon at the bottom of your screen. Example
On a mobile browser tap the menu icon on the top left of your screen and then My Account. Example

Sign in if you haven't already and then tap on your order.

Tap the first ticket (not the checkbox) and show the QR code to get it scanned. Swipe to show additional tickets.

Note: If mobile entry isn't available for your event, you'll see a "This is not your ticket" message and your method of delivery (e.g. Print-at-Home).

Please note: The number and types of accessible seats vary by event and venue; in fact, some venues sell tickets for accessible seats at their box office only.

*For some events Ticketmaster is not the primary ticket seller. For such events, tickets have been posted for sale by third party sellers or other fans. If this is the case, we cannot guarantee that accessible tickets will be posted for resale, and if you require accessible seating, we suggest you contact the primary ticket seller and/or the venue box office to check on availability of tickets that accommodate your needs.

*Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, tickets subsequently offered at a discount, and tickets for participating teams' away games.

Fan Guarantee refunds are easy:

Go to Ticketmaster.com on your computer or tablet

Head to your account to see your order

Click the Refund button

You won’t see a Refund button if:

You bought resale tickets (nonrefundable)

You bought your tickets more than three days ago

You bought tickets within the last three days for an event that’s less than a week away

The artist, team, or venue doesn’t participate in our Fan Guarantee

If you see a Sell button on your order, you can list your tickets on the spot. If the Sell button does not appear, you can always try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.