A&R Solutions is a Canadian provider of IT services and hardware that is exclusively committed to the automotive industry’s technological needs, ranging from fully managed services to project-based solutions. Currently servicing over 500 automotive retailers throughout Canada, A&R is equipped to act as a dealership’s own IT department or work in conjunction with an established department.

Autotask: The Right Fit

A&R Solutions was already using Autotask Endpoint Management (RMM) and when it was time to evaluate a new PSA solution the fact that Autotask PSA-RMM is fully unified especially at the ticket was very compelling.

“Autotask is free-flowing, feature rich and easier to use. We like that it has more flexibility and isn’t limited by the constraints of being an on-premise solution. Autotask does a great job at being a truly seamless, web platform, which scales to meet our needs,” said Jordan Chezy, Owner and Executive Vice President, A&R Solutions.

Advice to Other Service Providers Evaluating PSA Solutions

Chezy, said “It’s important to know exactly what you are looking for when evaluating PSA solutions. Determine what you need in terms of business flow, process and the features and functionality of the ticketing system.”

Autotask is free-flowing, feature rich and easier to use. We like that it has more flexibility and isn’t limited by the constraints of being an on-premise solution. Autotask does a great job at being a truly seamless, web platform, which scales to meet our needs.