By visiting them in their homes, over the phone with our 24/7 advice line, through our day therapies and at The Hospice, through all the smiles and all the tears we guide those who need us. To do so we rely on the help and generosity of our local community. Without you we wouldn’t be here.

£10 could pay for home cooked meals for a patient staying at The Hospice for one day. All our meals are freshly prepared on site to be highly nutritious and tasty encourage those with loss of appetite to eat. Fish and chips is a particular favourite!

£23 could pay for a one-hour home visits from one of our Clinical Nurse Specialists in our Hospice in the Home service. Our expert nurses can help patients manage their pain and symptoms, and can provide the family with much needed advice and emotional support.

£50 could pay for one of our art and craft group sessions benefitting up to 10 people facing incurable illness. The sessions help promote relaxation, relieve stress-related symptoms such as anxiety or low spirits, and are a great opportunity for individuals to make new friendships.

£100 could pay for Paddy the cat’s food for a whole year! Paddy is our resident cat at The Hospice and is very much part of the St Helena family. His calming presence, friendly nature and happiness to be petted all mean that Paddy is a firm favourite with patients and visitors alike providing comfort and welcome distraction to those being cared for at The Hospice. As well as Paddy we regularly have other furry friends visiting as part of our well-loved pets as therapy programme.

You can also donate by phone, please contact us on 01206 931468 or text STHH01 and your amount to 70070.

Regular giving

A regular gift demonstrates your commitment to our mission to help local people face incurable illness and bereavement.

It is hugely valuable to us as it provides regular, predictable income allowing us to focus on our goal of being here every step of the way for everyone who needs us with confidence.

Our expert nurses are at the heart of our delivery of excellent personalised care to meet people’s physical, emotional and spiritual needs. Without them we wouldn’t be able to help our patients and families by ensuring life goes on in the face of dying, death and bereavement. You can help them to help local people by ‘Sponsoring a Nurse’.

You can also help us by setting up a direct debit, an easy way to support St Helena that means you don’t have to worry about remembering to make a donation. You have the option of giving monthly or setting up an annual payment, perhaps you might want to donate regularly on a special occasion or to remember a significant anniversary or event in your or a loved one’s life.

Become a Major Donor

A major gift from you can be truly transformative.

We reach out to members of our community, helping them make their own choices and live with dignity. We aim to provide individual care and total support to all who need it regardless of diagnosis or personal circumstances.

Sometimes though we struggle to meet demand due to the growing and ageing population in North Essex. By making a major gift you will become part of our mission to help local people face incurable illness and bereavement. You will be enabling us to plan ahead and to successfully meet the challenges the future holds.

Our supporters are integral to the work of St Helena and their generosity is invaluable. Supporters like Tricia Hamilton, who has been a loyal and generous supporter for over ten years after a family friend received care from the St Helena team. She first decided to donate a gift in 2016. She says,

‘I decided to give a large gift as I wanted to give an amount that helped St Helena to grow and make a real difference. I’ve always admired their level of care and professionalism and it was a great opportunity to become more involved and help more people.’

Your advice and support will be hugely valuable too and we will make sure we keep you actively involved and informed in all our major developments. Our current plans include:

Welcoming more people into our care at The Hospice at Myland Hall

Taking more nursing care into the community and people’s homes, and

Growing our bereavement support for family and friends who are grieving a loved one

If you would like to find out more, please call Helen Causer or Lianne Keen on 01206 931468 (Monday to Friday 9am – 5pm).

Fundraising

SinglePoint

24 hour advice: SinglePoint 01206 890 360

SinglePoint is a 24/7 advice and support helpline which helps to coordinate an individual’s care with the hospice. SinglePoint also works alongside other healthcare services such as GPs, Community Nurses or Specialists.

The Hospice

To contact a patient at The Hospice please find the address and telephone number below. Phone calls can be made to patients at any time of the day or week. You can contact Inpatient Services 24 hours a day, 7 days a week.

Finance Team

Volunteer Services Team

The Volunteer Services team can be contacted Monday to Friday between 9.00am and 5.00pm on 01206 931 466

Media Enquiries

For all media enquiries between 9.00am and 5.00pm, Monday to Friday, please phone the Marketing and Communications team directly on 01206 931 464

Patient Referrals

If you, or a member of your family has a life-limiting illness and would like to discuss whether St Helena care services can help, you can contact the SinglePoint telephone service 24 hours a day, 7 days a week on 01206 890 360

Bereavement Support

To contact the St Helena Bereavement Support team please telephone the bereavement helpline: 01206 984 274, Monday to Friday, 9.00am to 5.00pm

Learning and Development Centre

The Learning and Development Centre is open Monday to Friday between 9.00am and 5.00pm and can be contacted on 01206 851 560

Service User Group

For more information on the St Helena Service User Group please contact Chair, Ken Aldred on 01206 751 397

Facilities Hire Enquiries

01206 851560

Lottery

To contact the Lottery team please call 0800 285 1390 or visit the website here, Monday to Friday between 9am and 5pm.

If you would like to write to or visit the Lottery team, the address is: Your Hospice Lottery Office
Unit 6 The Atrium, Phoenix Square, Wyncolls Road, Colchester
CO4 9AS.

Comment, compliment or complaint

Feedback, comments and complaints about St Helena care and support services may be made verbally or in writing to: Director of Care, St Helena, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. To speak to a member of our team, call 01206 845 566