Kocaso NB1016 mouse and keyboard stopped working

Was working fine then shut off completely and wouldn't turn back on. Waited till morning now can get it to power up, but can't access the lock pad to unlock it because the mouse and keyboard have stopped working.

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I had the same issue with my kindle fire once usually if you hold down the power button for around 20 or 30 seconds it will turn back on and should work fine if not contact tech support and they can give you more information and hopefully a solution.