Canada - Frequently asked questions

An e-visa is an official document that grants you permission to
travel to a country and travel within that country. The e-visa is an electronic
alternative to the regular visa and is issued by the government of the country
concerned. An e-visa is applied for completely digitally, so you don’t have to
go to the embassy to apply. After it is issued, you receive the e-visa by
e-mail*

*For Cuba you will receive your e-visa by regular mail, for China you
will receive your documents by regular mail as well as e-mail.

Will an e-visa guarantee entry to the country concerned?

An e-visa grants you permission to travel to a country. The
government of that country always retains the right to deny entry without
notice to the holder of an e-visa. Luckily, in reality this rarely happens.

What are the advantages of applying for an e-visa through www.e-visums.co.uk?

E-visums.co.uk works as an intermediary. At e-visums.co.uk you can apply for
your e-visa fast, easily and completely in english. We check your details for
common mistakes before we forward your application for assessment to the
country you’re travelling to. You can pay via credit/debit card or PayPal. If you have a question regarding your application we are happy to assist! We are available by phone and e-mail 7 days a week. On our contact page (clickable) you will find our contact details e-visums.co.uk

Are my personal details safe?

E-visums.co.uk uses a secure connection (https). Your personal details are
only used to apply for the e-visa. Your details will not be used in any other
way and will not be sold to third parties or used for commercial purposes. If
you want us to delete your details then this is possible upon your request. It
could happen that payment fails or that you cancel your payment. In that case
we will store your details for a maximum of 48 hours. When your e-visa is
delivered to you, we will store your details until the start date of your
e-visa. Special personal details (passport number, issue date, expiration
date) will be deleted 72 hours after the visa is issued.

What is the difference between a multiple, double and single entry e-visa?

A multiple entry e-visa permits you to go to the country multiple
times within the term of validity of the e-visa. With a double-entry e-visa you
can go to the country two times and with a single entry e-visa one time. In
the information on our website you can see which e-visa is available for the
country you’re travelling to.

Can I apply for an e-visa on behalf of someone else?

Yes, if you have the required information, you can apply for an
e-visa for someone else.

Can I apply for a visa for several people at the same time?

Yes you can, at the bottom of the application form you’ll find the
button ‘add traveller’. If you click on this button you will be able to add the
details of a second traveller. If you want to add more travellers you can
repeat this action.

Which documents do I need to travel with a child?

If you travel abroad alone with your minor child you must be able to prove that you have the consent
of the parent with custody. For more information and a consent form please
visit the website of the UK government (https://www.gov.uk/permission-take-child-abroad)

Is that the number 0 or letter O in my passport?

The UK passport number consists of letters and numbers. The difference between the letter “O”
or number “0” isn’t always clear. To prevent confusion, the letter “O” is not
used in UK passport numbers. So it always is the number “0”.

I have multiple passports, can I choose which passport I use to travel with?

Yes, you can choose which passport you travel abroad with. For the validity of your e-visa it is
important that the details on your e-visa correspond to those in the passport
you’re travelling with. Before you make your choice you can check whether you
qualify for an e-visa with that passport.

I have a refugee or certificate of identity (alien’s passport) can you apply for an e-visa for me?

No, if you have a refugee- or certificate of identity (alien’s passport) we unfortunately cannot apply for an e-visa for you. We advise you to contact the embassy of the country you want to travel to.
They can provide you with more information about the documents that you need to
travel to that country.

My passport expires soon and I’m going to apply for a new one before I travel, can I already apply for an e-visa?

No, for the validity of your e-visa, it is important that the details on your e-visa
correspond to the details on the passport you are travelling with. So you need
to have your new passport details before you apply for an e-visa.

Can I cancel my visa application?

No, if we have submitted your application to the government of the country concerned, your application unfortunately cannot be canceled anymore. It will not be possible to reimburse the payment as well.

Can I modify something on my e-visa?

If we have requested you by e-mail to modify certain details, your application has not yet been
submitted to the government of the country concerned. It will still be
possible then to modify your details. If the application is submitted, modification
is not possible anymore. If by then you discover an error in your details, you
will need to submit a new application.

Can I extend my e-visa?

E-visums.co.uk cannot extend your e-visa for you. At some destinations it is
possible to extend your visa on site. To find out whether this is possible at
your destination, we refer you to the information on our website.

How do I receive my e-visa?

You will receive your e-visa by e-mail. After we receive your visa, we will send it to
the e-mail address that you provided in your application. For Cuba you will
receive your visa by regular mail. For China you will receive a part of the
documents by e-mail and a part by regular mail.

Do I have to print out my e-visa?

We advise you to always bring a hardcopy (printed) or digital copy (on your smartphone, tablet or laptop) of your e-visa with you on your trip.

Can I print out my e-visa in black/white?

Yes, you can print out your visa in black/white.

When do I have to pay for my e-visa?

After submission of your e-visa application you can pay directly with credit/debit card and PayPal. We submit your application after we have received your payment.

How can I pay for the e-visa?

You can pay with credit/debit card or PayPal.

Can I get an invoice of my visa application?

Yes, one day after you have received your visa we can send you the invoice digitally. Please send us your application number with the request to send you the invoice to
contact@e-visums.co.uk

How long is my eTA valid?

Your eTA for Canada is valid for 5 from the date of issue, or until the date of expiration of your passport, whichever date expires first.

How long can I stay in Canada?

On arrival in Canada you will be informed how long you can stay in Canada. Usually this is 6 months.

Can I travel to Canada multiple times with an eTA?

With an eTA for Canada you can travel multiple times to Canada within the term of validity of your eTA.

I have lived in Canada in the past. Do I need an eTA?

In case you are a Canadian citizen, you don’t have to apply for an eTA. You need to
travel with your PR-card or PRTD together with your passport. If you have lived in Canada and gained Canadian citizenship or a Canadian Permanent Residence (PR) and haven’t waived this
status, you cannot apply for an eTA with us. If you wish to apply for an eTA with us you must waive this status, if you don’t want to waiver the status you can simply travel without an eTA.

I’ll arrive in Canada by boat or car. Do I need an eTA?

No, you don’t need an eTA if you arrive in Canada by boat/car, it is only necessary to apply for an eTA if you are traveling by aeroplane.

I only have a layover in Canada. Do I need an eTA?

Yes, even if you only have a layover in Canada, you need an eTA.

For which type of travel can I use the eTA for Canada?

The eTA is valid for business and tourism visits to Canada. You are not allowed to work or obtain employment with an eTA.

Can I get a visa on arrival in Canada?

No, it is not possible to buy a visa on arrival if you arrive in Canada by aeroplane. If you travel to Canada by boat or car, you can buy a travel permit on arrival.

What do I need to apply for an eTA for Canada?

To apply for an eTA for Canada you need to own a passport that is
valid on your departure from Canada. It is advised your passport is valid for at least 6 months upon your departure. If you were a Canadian citizen or Canadian
Permanent Resident (PR) and haven’t waived this status, you cannot apply for an
eTA with us. If you are a diplomat or steward(ess) you are not eligible for an eTA.

How long before departure do I have to apply for an eTA for Canada?

The processing of your visa application by the government of Canada takes up to 72 hours. You are required to apply for an eTA online prior to your departure, otherwise you’ll definitely
be denied boarding your flight. The airline companies will not be allowed to
take you. We advise you to apply for your eTA in a timely manner.

What is the emergency procedure?

We can handle your application with urgency. We will then handle
your application within 15 minutes. We can do this 24 hours a day, 7
days a week. It can happen that the government of Canada has to manually
approve your application, which means it will take longer to deliver the visa.

Does my child need his/her own eTA for Canada?

Yes, minors need their own eTA for Canada.

How long does it take before my visa application is processed?

Processing by the government of Canada takes up to 72 hours. However, in 99% of the cases we are able to deliver the visa immediately. In those cases ordering before 23:00 means we can deliver it the same day.

Can I extend my eTA for Canada?

No, it is not possible to extend your eTA for Canada.

have previously applied for a tourist-, work-, or residence permit for Canada. Where can I find my UCI (Unique client identifier) number?

Your UCI is stated on all documentation that you’ve received from the Canadian government. It’s a number with 8 or 10 figures. It looks like 0000-0000 or 00-0000-0000.

I have multiple first names, do I need to fill them all in?

You need to fill in all of your first names as they are stated in your passport. If you have
multiple first names, fill them all in.

Do I fill in my maiden name or married name?

You need to fill in your surname exactly as it is stated in your passport.

How long does my passport need to be valid if I want to travel to Canada?

Your passport needs to be valid on your departure from Canada. It is advised that your passport is valid for at least 6 months when you leave Canada

In the past I’ve been convicted of a felony or crime, can you apply for an eTA for me?

No, if you have (or had) a criminal record, we cannot handle your visa application. We advise you to contact the Canadian embassy.

Any further questions?

If you cannot find your answer here, please feel free to contact us. We would love to help!