Returns

Returns Address

Standard Returns & Exchanges Policy

We hope you are delighted with your order. However, if it doesn't float your boat, or it’s not up to scratch, don’t worry, just send it back to us within 28 days and providing it is in it's original condition, we’ll gladly refund or exchange it for you.

Just fill in the returns form that came in your parcel and send it back to us. We recommend you use a recorded delivery service and obtain proof of postage.

Once we have received your returned item(s), we will process it as quickly as possible. However, if we’re really busy, it can take up-to 7 days from the date of receipt, or up to 10 days during the busy Christmas and Sale periods. Should you have any queries about the status of your return, please email our friendly contact centre team anytime. We’ll aim to get back to you within 24 hours, but usually sooner.

If you’re lucky enough to live to close to one of our shops in the UK, you’re welcome to exchange any of your unwanted goods in store (except for outlets & concessions). If nothing else takes your fancy, we can also offer you a credit note. Sadly, we cannot process refunds in our store for orders placed online.

THE BORING (BUT IMPORTANT) STUFF

We really hope that your order arrives in one piece, but in the event of any products being faulty, we will cover the cost of the postage (up to £10 for UK and up to £20 for the Rest of the World) and either refund or exchange the products for you. If you receive any broken crockery, don't worry about returning it to us, just send us a photo to orderenquiries@cathkidston.com and we'll either exchange or replace the product(s) for you.

If you are returning products that are not faulty, then the cost of returning the product to us is your responsibility.

Before returning any undamaged or non-faulty items to us, we do ask that it is in the same condition as when you first bought it, ensuring the tags are still attached. Please ensure you have taken reasonable care to make certain that it is returned safely and not damaged in transit. Please include original packaging where possible.

Please note we do not offer any refunds or exchanges on underwear, earrings, toiletries, swimwear or manicure sets for hygiene reasons.

Please note that cut lengths of fabric cannot be returned or exchanged.

Providing you have proof of purchase, we are happy to offer a refund or exchange on faulty or damaged goods for up to 30 days.

CANCELLATIONS AND AMENDMENTS

Unfortunately, once an order has been placed we are unable to cancel it, or make any changes to it. If you do change your mind, please wait to receive the parcel and return it back to us using the procedure above.