1.
Right to be accorded prompt and non-discriminatory service by the Distribution
Utility (DU)

You
shall be receiving distribution wheeling, connection and metering services from
your DU regardless of your choice of Retail Electricity
Supplier (RES). Such services shall be provided to you in a non-discriminatory
manner.

2.
Right to choose a RES

You
have the right to choose your preferred RES at least thirty (30) days before
the commencement of retail competition and open access, but the RES’ supply
service will commence on the open access date. After the commencement of retail
competition and open access, you have the right to transfer to another RES anytime,
as long as the contract with your RES allows for it, and after you have paid
all applicable fees.

3.
Right to seek RES identification

When approached or contacted by a RES, you have the right to seek a RES identification
to verify the legitimacy of its operations and validity of its license.

4.
Right to obtain a Disclosure Statement

When
a RES offers you a deal, it should provide you with a Disclosure
Statement. It contains all details of the RES’ offer, including applicable
fees and charges, promos and other value added services. Whatever is written
in the Disclosure Statement will eventually form part of the Retail
Supply Contract (RSC), therefore it is incumbent upon you to read and understand
the Disclosure Statement, and clarify all details with the RES.

5.
Right to review the RES’ offer thoroughly

You
should not be pressured or coerced to sign a contract. You should be given sufficient
time to go over the documents and promotional materials provided by the RES
before deciding to sign up or not.

6.
Right to obtain a copy of the RSC

Ask
for an original copy of the RSC for your own records.

7.
Right to a Cooling-Off Period

You
have the right to cancel your RSC within five (5) days upon its signing, without
paying any early termination charges.

8.
Right to be protected from unauthorized switching

You
cannot be switched to another RES without your permission. Such practice is
called “slamming”. If you believe you have been “slammed”,
you should inform the Energy Regulatory Commission (ERC) immediately for proper
investigation.

9.
Right to a transparent and concise billing

You
cannot be billed for services that are not included in the RSC. Such practice
is called “cramming”. Any indications of cramming should be reported
to the ERC immediately for proper investigation.

10.
Right to be accorded prompt and speedy resolution of complaints

You
may file a complaint with the RES regarding problems with its services. If you
are not satisfied with the RES’ resolution, you may file a complaint with
the ERC.

11.
Right to request for account information

You
have the right to request for your account information from your RES. Requests
for consumption data of the past twelve (12) months, made once in a month, shall
be free of charge. Requests for consumption data covering a period of more than
twelve (12) months, or for two (2) or more requests made within a month, may
be subject to charges by the RES.

12.
Right to withhold information

You
have the right to request the Central Registration
Body to withhold your account information, such that no RES or any other
entity may access it.

13.
Right to gain information regarding RES offers

You
may request a RES to contact you and provide you with information regarding
its services. You may also request to meet up with them, or have them email
or fax you a copy of their offers.

14.
Right to a “No Disturbance Request”

You
have the right to request a RES to refrain from initiating any form of marketing
contact. The RES shall not contact you until you request it to do so.

15.
Right to refuse an offer

You
have the right to refuse a RES’ marketing offer, and request the RES to
refrain from conducting further marketing advances.