Customer Reviews

It was easy to install with the proper tools although it took some time. The cats adjusted almost instantly as I put food on the other side to encourage them to go through. It has only been a week so I haven't let the flap down yet, assuming they will figure it out?.

(Posted on 1/21/2018)

Decent door review by Lex

Lex

54Decent door

Perfect to prevent the dogs from getting into the litter pan. It's too small for them but kitten can squeeze through ok. Works perfect for what we needed.

(Posted on 12/19/2017)

Good for Indoor Use review by Mars

Mars

53Good for Indoor Use

Good pet door for the cost. Small opening so good for cats or very small dogs. I like the 4-Way lock so I can set it for fully open, locked, in-only or out-only. Helps control the cat's movement.

(Posted on 12/7/2017)

Great value for its price review by Kim

Kim

55Great value for its price

I am using this for my 3 cat's litter box and this is an awesome and affordable solution! My cats were able to learn how to use this pretty easily and we are able to keep the litter box smell contained. I can see why this is for indoor use only because the flap has almost zero resistance.

(Posted on 12/7/2017)

Good for indoor use review by Jackson

Jackson

55Good for indoor use

Used it in the door going from the family room to the laundry room where the cat's litter box is. Not very well insulated, so would just use indoors as instructed. Great value for the price and product works as described.

(Posted on 12/5/2017)

Does what it should review by Kitties4ever

Kitties4ever

53Does what it should

Obviously not the most expense highest rated out there, but works well for letting them into the closet to get to the litter box. I don't think I would have this going outdoor to their cat palace though, when they say indoor they mean indoor. Good overall for how cheap it was.

(Posted on 10/11/2016)

Weight

13.7500

Manufacturer

Petsafe

Your Maximum Pet Size

Cats

Climate Suitability

Indoor Use Only

Wind Resistance

Average

Sealing Value

Average

Color

White

Frame Material

Plastic

Insulation Value

Low

Flap Material

Acrylic

Flap Design

Single, One Part , Rigid, Thin Flap

Flap Colors

Clear

Flap Thickness

1/8"

Ability to Lock Flap

Built-In 2-Way Locking, Built-In 4-Way Locking

Can Be Installed In

Inside Use Only, Polycarbonate, Plywood or Other Thin Material

Warranty Period

1 year

Return Period

30 days

Manufacturer's Restocking Fee

none

Petsafe Indoor Cat Flap Instructions

1. Determine the location of the pet door you are going to install on the door by drawing a 7 ¼” horizontal line on the door equal to the height of your cat at the shoulders.

Tip: Make sure that the center of the line is also directly in the center of the spot you want to install the pet door. Use a level to make sure that the line is accurate.

2. Now draw a vertical 7 ¼” line that goes directly through the center mark of your first line (should look like this +). Again, use a level to make sure that it is straight and accurate.

3. Take off the door by removing the hinge pins.

Tip: This makes cutting the hole much easier, but if you are unable to remove the pins proceed to step 5.

4. Put the door on a raised level surface, like a work bench or saw horses.

Tip: Make sure that you use clamps to secure the door so that it doesn’t move.

5. Place the template included on top of the lines drawn matching them up and trace around the template.

Tip: Tape the template down to hole it in place with painters tape.

6. Once the line is drawn remove the template. Use the level to make sure all lines are accurate.

7. Next you will need to drill ½” diameter holes in the 4 corners of the line you traced for the cut out. These will serve as pilot holes helping you to make a more straight and even cut.

8. Now cut out the opening for the pet door using a jigsaw. Making sure that the blade used is correct for the material your door is made of.

Tip: In order to protect the door finish you can use masking tape as a liner on the outside of the cut out line so that the saw doesn’t damage the visible part of the people door.

9. Now do a quick check to make sure that the cat door inside frame into the opening. Then do the same with the outside frame.

10. Once the fit is checked center the inside frame into the cut out and mark the screw holes with a pencil then remove the frame.

11. Next you will need to drill holes for the screws. If your door is wood the holes should be 5/64” and if your door is metal 7/64”.

12. Place the inside frame back on the door and use a screwdriver to attach it.

13. Take the outside frame and peel back one side of the double sided tape and stick it to the back of the frame.

14. Last remove the other liner from the tape and stick the outside frame onto the door, and push to secure it in place.

Click below to expand:

That is the door with a lock that will allow you to either lock the door completely or leave it open so the pet can go in and out.

This has a 4-way locking mechanism so you can not only have it closed or open, but in only or out only.

It will come stock in white, but you can paint it.

It is more economy style, but cats tend to be more gentle and since it should be for inside use only it should hold up well.

Make hole 5 3/4" x 5 3/4" in a piece cardboard and see if they can get through.

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Warranty Information

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Product represented as used, refurbished, or “as-is”, or not in original packaging will not be covered by our warranty, or any consumer support.

We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions consumers from purchasing any product other than product in its original packaging or specially marked refurbished packaging.

Proof of Purchase must be provided to our customer care center before a warranty claim can be honored. For your convenience, you may register your product and provide proof of purchase immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax or traditional mail. Proof of purchase is defined as the sales receipt, or copy of the sales receipt.

ONE YEAR NON-TRANSFERRABLE LIMITED WARRANTY

WHAT IS COVERED:

Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply relative to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.

PROPER PRODUCT USE:

This product is designed only for use with domesticated animals; do not use this product for any other purpose. However, the specific temperament of your animal may not work with this product. We recommend that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your animal, please consult with your veterinarian or certified trainer before you use this product. Please see the instruction manual for additional important information.

WHAT IS NOT COVERED:

This non-transferrable limited warranty does not provide protection against, and PetSafe will have no liability under this non-transferrable limited warranty for any damage to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse, neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories, impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold, dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe product. Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to in-ground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property.

REGISTERING THE PRODUCT:

Within thirty (30) days of purchase, please go to www.petsafe.net/register-product to register your purchase. A sales receipt shall be required to obtain warranty coverage. Please keep this information in a safe place.

MAKING A WARRANTY CLAIM:

To obtain warranty service, call the PetSafe Customer Care center. In the United States or Canada, 1-800-732-2677; in Australia, 1800 786 608; in New Zealand, 0800 543 054.

Pursuant to this non-transferrable limited warranty, PetSafe will replace the part with a new or refurbished part. This non-transferrable limited warranty will then apply to either the new or refurbished part for the remainder of the original non-transferrable limited warranty period.

DISCLAIMERS:

Replacement as provided under this non-transferrable limited warranty is the exclusive remedy of the consumer. Neither labor to remove the part nor labor to install the refurbished or replaced part is covered.

This non-transferrable limited warranty is in lieu of all other express warranties. PetSafe expressly disclaims and excludes all other warranties, express or implied, including without limitation, the warranties of merchantability and fitness for a particular purpose. PetSafe also disclaims and excludes all liability for incidental, consequential, punitive, direct, indirect, special or any other damages arising out of or connected with the purchase, use or misuse of this product or for the breach of any express or implied warranties or breach of contract or otherwise. Purchaser assumes all risks and liabilities from the use or misuse of this product. PetSafe does not authorize any other person or agent to make any other express or implied warranties.

Furthermore, PetSafe will not be liable for any loss, damage or injury resulting from delay in delivery of replacement parts or for any failure by PetSafe to perform covered repair work due to circumstances beyond PetSafe’s control.

GOVERNING LAW:

This non-transferrable limited warranty shall be governed by the law of the State of Tennessee, U.S.A., and by the laws of the United States of America, excluding their conflicts of laws principles. Furthermore, the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this non-transferrable limited warranty. Jurisdiction and venue shall be exclusive to the courts of Knox County, Tennessee. These warranties give you specific legal rights, and you may also have other rights that vary from state to state or country to country. Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PUMP WARRANTY:

Fountain replacement pumps when purchased individually have a 90-day warranty.

PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

This limited warranty covers only product issues caused by defects in materials or workmanship during ordinary consumer use and does not cover product issues caused by any other reason, including, but not limited to, product issues arising out of or related to commercial use, acts of God, misuse, limitations of technology, or customer modification of any part of the PetSafe Certified Refurbished Product. This limited warranty does not cover consumables, such as treats, batteries, or fuses. This limited warranty is invalid if the factory-applied serial number has been altered or removed from the product. This limited warranty is valid only in the United States.

All express and implied warranties, including without limitation any implied warranties of merchantability and fitness for a particular purpose, are limited in time to the term of this limited warranty. No warranties, whether express or implied will apply after the expiration of the limited warranty period. Some states do now allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Except as provided in this warranty and to the extent permitted by law, PetSafe is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.

Making a Warranty Claim

If you need assistance or to make a warranty claim, please contact our Customer Care Center for help in troubleshooting and, if necessary, to arrange a warranty repair for your product.

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