If you go through a store, they charge you the full upgrade price and it goes right on your account. You then have to call in and have the deductions/discounts applied. It's essentially the same thing as doing it with Rogers, except if you find somewhere that has stock you can pick one up without waiting...

Unfortunately I can't go through the store. They waived a lot of upgrade fees (due to a mistake) and the next bill is going to be so messed up with charges followed by the credits that I really don't want to make any more changes because I'm sure something will go wrong. I guess I'll just have to wait

I heard from somebody that they automatically send out the back order email if your phone hasn't shipped within 2-3 business days and could just mean that it hasn't been shipped yet (meaning it will be soon) rather then a long... long wait.

I'm not sure. I went to a store, all was good. I literally walked in, did the upgrade, walked out, then called rogers to apply the discounts and cancel the hardware order. Took maybe 10 mins and everyone was more then happy to facilitate my requests.

I guess it could depend on the specific store, but that was my experience.

Just got the email sayng my Z10 has been shipped!! So at 1:45am it was on backorder and shipped by 3pm the same day. This means (I think) that the backorder email is automatic and sent if your order hasn't been shipped within 2-3 days rather then them actually being on backorder.

I think they can do the discounts if you buy at store and then call. In my case, they added all the discounts and offered me a great price plan while I was ordering on phone. Somebody said to cancel and just go to the store, get it and then call, but I don't want them reversing everything they already did and then starting over.

Luckily the backorder email only lasted a few hours and BB shipped today

I think they can do the discounts if you buy at store and then call. In my case, they added all the discounts and offered me a great price plan while I was ordering on phone. Somebody said to cancel and just go to the store, get it and then call, but I don't want them reversing everything they already did and then starting over.

Luckily the backorder email only lasted a few hours and BB shipped today

lol i guess i didnt have as much patience as you did (well i did sell my iphone5 last wednesday, so i was smartphone-deprived). that lady over the phone promised that I will get a big fat credit and it is valid if I upgrade to the new Z10 within 30 days of the offer

CrackBerry is in no way Affiliated with BlackBerry. We take pride in our unbiased content, however do occasionally receive free products from vendors that we review or discuss. For more info click here.