Why use an Online Waitlist?

Reduce no-shows
Convenience reduces customer no-shows with up to 15%, per study

Improve sales
Increased satisfaction and time back will increase your sales

Learn about customers
Build your customer list and see which customers are most loyal

Improve operations with analytics
See wait time trends over time to improve bottlenecks

How It Works

1. View your waitlist

This is your command center, where you add, serve and notify your waiting guests. At a glance you can see what the estimated wait time is and your daily stats.

2. Add new guests

Quickly add a new guest to your waitlist on any device. You can choose what info to capture for new guests, like phone, email, service preference, party size and more. Create a kiosk to let guests add themselves to your waitlist.

3. Send text alerts

Once a guest is waitlisted they get a confirmation SMS with helpful info. When its soon their turn, they receive an automated text alerting them to head back. You can also send custom text alerts. You can customize and change the texts to suit your business.

4. Show your waitlist on display

While waiting, your guests can see where they are in line on your public waitlist. Show this on a big TV screen in your lobby or embed on your website.

5. Let guests wait anywhere

Your guests no longer have to physically stay around and wait. Now they can go enjoy themselves and they will get another alert when it's time to come back.

6. Build your customer database

Every guest you add to your waitlist will be saved in your customer database. Learn which customers are most loyal, see visit history and export your data into Excel.

7. Learn about your wait times

See insights into your wait times, peak hours, busy days and other trends so you can better manage your operations.

Create your waitlist in 3 mins.

Sign up to the Waitwhile online waitlist system in 3 minutes and get it up and running today.