Make sure the hold/lock is not engagedTry another USB portReset the playerIf that fails:Download the newest version of the Philips Device Manager:www.usasupport.philips.com - change your country/language as neededEnter in your exact model #Click on the link for your exact model #Click on the Software & Drivers sectionClick on "Firmware Upgrade Software"Install the new Device ManagerOpen and run the "Repair" tabIf still nothing:Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

If these methods fail, call Philips to see if you are still in-warranty.-Tha Mp3 Doctor

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Related Questions:

holding the MODE button will return you to the main screen. They are Music-Movie-Picture-Setting. You should be on the Music screen first. Pressing down will take you through these in order. Under Setting is LCD set, Language, online device, memory info, firmware, remove mtp info, default, exit.
While in Music (as long as you are not playing a song) tapping the MODE button will give you the option of going to the local folder or exit.
If you play a song and press MODE you are given the following options Play Mode, Equalizer, SRS WOW Mode, and exit.
Under Play mode are the options, Normal, repeat one, folder, repeat folder, repeat all, random, and intro.
Under Equalizer is flat, rock, pop, classic, soft, jazz, DBB
Under RS WOW mode is srswow, user setting, disable srs wow and exit.
I hope this is what you were looking for.

You mean it hangs up at pause mode and you can't turn off you device? if so, push up/press power button and hold for 10 to 20 seconds until the device turn off.
Then, turn on. if it' working. You should update new firmware.
Good luck

1. Push the "Power" switch downward into the "Hold" position.2. Press and hold the "Menu" and "Record" buttons at the same time until the device resets.3. Push the "Power" switch upward all the way to turn it back on.OR1. Grab a steady hold around the device.2. Push the "Power" upward and hold it there until it powers off.3. Power the device back on by releasing the power switch and then pushing it upward again.OR1. Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)2. Take out the batteries from the slot and wait until the screen goes black.3. Insert the batteries the same way they were mounted and attached the lid again.4. Push the power switch upward to turn on the device.

Try these 3 resetting steps:
1. Push the "Power" switch downward into the "Hold" position.2. Press and hold the "Menu" and "Record" buttons at the same time until the device resets.3. Push the "Power" switch upward all the way to turn it back on.OR1. Grab a steady hold around the device.2. Push the "Power" upward and hold it there until it powers off.3. Power the device back on by releasing the power switch and then pushing it upward again.OR1. Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)2. Take out the batteries from the slot and wait until the screen goes black.3. Insert the batteries the same way they were mounted and attached the lid again.4. Push the power switch upward to turn on the device.

1. Push the "Power" switch downward into the "Hold" position.2. Press and hold the "Menu" and "Record" buttons at the same time until the device resets.3. Push the "Power" switch upward all the way to turn it back on.OR1. Grab a steady hold around the device.2. Push the "Power" upward and hold it there until it powers off.3. Power the device back on by releasing the power switch and then pushing it upward again.OR1. Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)2. Take out the batteries from the slot and wait until the screen goes black.3. Insert the batteries the same way they were mounted and attached the lid again.4. Push the power switch upward to turn on the device.

1. Push the "Power" switch downward into the "Hold" position.2. Press and hold the "Menu" and "Record" buttons at the same time until the device resets.3. Push the "Power" switch upward all the way to turn it back on.OR1. Grab a steady hold around the device.2. Push the "Power" upward and hold it there until it powers off.3. Power the device back on by releasing the power switch and then pushing it upward again.OR1. Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)2. Take out the batteries from the slot and wait until the screen goes black.3. Insert the batteries the same way they were mounted and attached the lid again.4. Push the power switch upward to turn on the device.

1. Push the "Power" switch downward into the "Hold" position.2. Press and hold the "Menu" and "Record" buttons at the same time until the device resets.3. Push the "Power" switch upward all the way to turn it back on.OR1. Grab a steady hold around the device.2. Push the "Power" upward and hold it there until it powers off.3. Power the device back on by releasing the power switch and then pushing it upward again.OR1. Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)2. Take out the batteries from the slot and wait until the screen goes black.3. Insert the batteries the same way they were mounted and attached the lid again.4. Push the power switch upward to turn on the device.

switching to recovery mode is easy. simply connect the device to your computer, then push over the hold button so the orange is showing. next push and hold the record button and at the same time push and hold the power button. after a few seconds it should go to recovery mode. best of luck : )

simply put it into recovery mode. to do this plug it into your computer and push the hold button till the ornage is showing. next push and hold the record button as well as pushing and holding the power button. if you do this correctly it should free up the space. heres the forum link if your still confused. http://forums.sandisk.com/sansa/board?board.id=e200