TeamViewer thinks I’m using the software commercially!

ID set as Private but still shows Trial Expired

My TeamViewer software kept displaying that my Trial period had expired. I used the Personal Verification form to request that my ID set to be private. I didnt get any response for it, so I used the form a second time to request that my ID be set to private. I received 2 emails saying that my ID had been set to Private. But on opening TeamViewer, it still shows that my Trial Expired and because of this I am unable to connect using TeamViewer. I received both these mails on Nov 5. 2018. Kindly look into this and help me use TeamViewer with a Private ID.

Re: personal use

There are no valud rules to break. In 95% of the cases the users were only free users marked as policy violators without any proof (just like myself). No rules were broken.The only problem with this that tw cannot proove anything. And the rulset in tw faq is simply a few words from someone who have zero technical knowledge. Those are words in random order with no meaning. Because of it those cannot be a foundation of any policies.The affected users never tried to trick any policy or break anything, simply because those policies never existed. Tw cannot identify any of the requirements (like: machine cannot be used in home office. That’s simply idiotic sentence. A machine and its user can swap the usage between within a sec just based on browsing behaviors and tw has nothing to do with it. Or tw can be used for privat purposes meanwhil in a paralell process the user works for money. If its not related with tw access then tw has nothing to do with it)Tw just wanted to get rid of the free users (successful part as lots of the ex-tw users moved to different, even betterproducts€ and move them to paid subscription (less successful part)

Noone against the rules and noone wants to break the on purpose. But for this need solud, well defined and valud ruleset. And if you punish someone you need to show the proof and the evindence of rule breaking behavior. Simply as that.

Re: personal use

"Home Office" usage implies PROFIT (or in the case of non profit "groups" the exchange of payment for services rendered), I am NOT making profit (getting paid) connecting to my home PC for business related to my job or private commerce, by the words of this TOS network type is irrelevant ("professional corporate network," or any reference to network type isn't listed in the TOS) this is PERSONAL USAGE with zero monetary gain within the stated rules for personal use.So please don't state that I'm breaking the rules unless you have something factual to back it up.

Re: personal use

"Home Office" usage implies PROFIT (or in the case of non profit "groups" the exchange of payment for services rendered), I am NOT making profit (getting paid) connecting to my home PC for business related to my job or private commerce, by the words of this TOS network type is irrelevant ("professional corporate network," or any reference to network type isn't listed in the TOS) this is PERSONAL USAGE with zero monetary gain within the stated rules for personal use.So please don't state that I'm breaking the rules unless you have something factual to back it up.

You say : "... this TOS network type is irrelevant ("professional corporate network," or any reference to network type isn't listed in the TOS"

They are !... but I will no longer waste my time to insert my screen shots of TeamViewer KB, that you obviously cannot read.

Just tell you "my story" (hope you'll read it attentively until the end) :

I am a drill rental company."Tartempion" is an amateur handyman. He needed a drill to work on wooden boards. I offered to lend him one of mine free of charge.My drill can work with wood, metal, stone, concrete...I just asked him not to use it for anything other than wood. I told him that if he wanted to drill metal or concrete, he would have to pay for it.During his carpentry work, I saw that he had made holes in concrete walls with my drill.I asked him to pay me. He protested by saying that I couldn't prove that he was making holes in the concrete with my drill.(He was right, I didn't really see him drilling the walls, but I saw the holes, and I also saw that my drill and my concrete drills were much more used than if he had only drilled wood).... He protested by denying that he was drilling concrete, or by saying that my rule was stupid and that I could not prove that he was not respecting it.So I took my drill back from "Tartempion"!..... And I did the same for everyone I lent my other drills for free !..... Until they pay for all the uses they wanted to do with... or until they respect my free use rule again.

Those to whom I lend my drills neither care about the price I pay for when I buy them, nor the cost of their maintenance, nor to repair them when they are broken.They just can feel frustration, and even "injustice", when I take back my belongings because they don't respect my rules of use.

I'm probably stupid and stubborn to ask people to respect my own rules when using for free what belongs to me ?????.....(even if these rules seem incoherentt, unfair, irrelevant, random, or stupid, to those I ask to respect them... these are my owner's rules ! )

... Or, maybe they are the ones to whom I lend my drill for free, whom their frustration makes them see only their own convenience... but they never can see mine ???

* Once again, I don't say that I agree with TeamViewer free use's rules... I just mean that one cannot circumvent, or complain for the rules of any owner when he asks to repect those at free use... It just means loyal , honest... like we would like it is for oneselves... That's all !

And these owner's rules (whether they are incoherent, unfair, irrelevant, random, or stupid... ) are really written down on his "TOS", "FAQ", "KB", "Charter"... Just look for !

Re: personal use

I decided to chime in, again, on the algorithm for determining personal use. It will never achieve the goal of differentiating between "alturistic" and "profit motive". I my case, I have received benefit and I will give 10% of the benefit I received. here is "10% of gratitude" and a "10% kiss on the cheek", and where do I send 10% of the meal that was made for me?

My suggestion is a pay-for-feature business model. Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo. Put in advertising and have it removed for €5/mo.

Re: personal use

What a irrelevant convoluted & unrelated analogy, if you can't state how I broke the rules &/or used TV for commercial gain just go off on some unrelated tangent I guess, it dosn't change the nature of my TV usage as purely personal.

Re: personal use

I don't think anyone, even those at TV, knows what the algorithm calls commercial or non-commercial. I think I was whacked just because I have my own domain name. Or I have more than x computers.

The point being is that we broke the rules of The Algorithm. It's a mindless mathmatical formula, created by an engineer at the direction of a bean counter.and a greedy CEO. What would you expect from them? Certainly not compassion.

Of course, this algorithm can't really discriminate between what TeamViewer calls "Personal use" and "Professional use"... @waces is right and explains it clearly.

It only randomly targeted free users, and it blocked, randomly some of them for no real reason ! Sometimes "it" was right, sometimes "it" was wrong! (I said a long time ago that it was just a lottery).It seems to have been introduced to push those who could feel "guilty" to pay for a license (those who felt suiting to the criteria for "Professional use", under the rules listed in TV's KB)...The others, those who resisted either abandoned TeamViewer for another mean, or waited for the TV managers stop playing that lottery.It seems to me that we are wasting our time trying to justify that we were not really "guilty", since no one was guilty !....@Glassdub : Who is responsible for losing the lottery ? Especially when you don't know that you are playing it ?... (Is this analogy better suiting to your understanding of the "problem" ?)But that wasn't the question ! Sorry that you can't understand what I'm trying to tell you about "Dad's rules in dad's house"... and persist to justify yourself for nothing for you would be "guilty" or not... And still insist to complain and "explain" that "Dad's rules" are unfair, or stupid (actually, just random)... as everybody knows and understood that already.

(* N.B. just saying that an analogy is irrelevant doesn't demonstrate its irrelevance. It more demonstrates that this analogy wasn't read or understood)

Re: personal use

I decided to chime in, again, on the algorithm for determining personal use. It will never achieve the goal of differentiating between "alturistic" and "profit motive". I my case, I have received benefit and I will give 10% of the benefit I received. here is "10% of gratitude" and a "10% kiss on the cheek", and where do I send 10% of the meal that was made for me?

My suggestion is a pay-for-feature business model. Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo. Put in advertising and have it removed for €5/mo.

"I decided to chime in, again, on the algorithm for determining personal use. It will never achieve the goal of differentiating between "alturistic" and "profit motive". ... I'm afraid you're wasting yr time. It's actually impossible, and I'm sure that you know this.

"My suggestion is a pay-for-feature business model. Very basic (no chat, no audio, no file transfer, no conferencing, etc.) is free or a nominal charge of €3/mo. Put in advertising and have it removed for €5/mo." ...And I'm still afraid you're opening the "Pandora's box"... Moreover some will have some other features request or suggestions. (as for my personal case, it has a few interest if I'can't transfer files. But I don't need a chat -typing on the other "NotePad" is enough for me if necessary- and I don't need voice call, nor keeping on a connected session for more than 15 mn to 120 mn... And I don't need to remote my own devices, as I only use it to help others... etc.)But it's only my personal case, and if you ask to @Glassdub, he will tell you that he absolutely needs to remote his own other devices, from his work place, keeping on connection 24 hours/7 days... and to transfer files etc.).... And if you ask to another one, she/he will tell you that...

Re: personal use

I think its **bleep** simple, if money is exchanging hands in the usage of TV, they want a slice of it, I read & got the analogy, it doesn't correspond to my situation, so it's irrelevant as are the needs of the user, its really no ones business for what & how long TV is used (outside of business usage), its not like TV is paying for a users network.

Re: personal use

I think its **bleep** simple, if money is exchanging hands in the usage of TV, they want a slice of it, I read & got the analogy, it doesn't correspond to my situation, so it's irrelevant as are the needs of the user, its really no ones business for what & how long TV is used (outside of business usage), its not like TV is paying for a users network.

Are you really still sticking on only "money" or "no money" use'? And really trying to argue, so that to find out something coherent in "Dad's rules" ? I can't believe !!!

You say "it doesn't correspond to my situation..." ??? But you said 2 weeks ago : " I never got reset, it has been blocked on the same work pc for a good 2 months," ??? Maybe I don't understand well, but it seems you say that you are using TV from yr work (means "professional environment" at TV rules sense,even though it's not your sense' )

OK, I've posted yet the "dad's rules" about using TV in professional environment (at TV rules sense, written in TV's KB... even though it's neither your, nor my sense', ), so, I'll not post it again ... In its rules, TV asks you "not to use it from or to professional environment" !... I ask "those whom I lend my drill free of charge "not to use it for "drilling concrete" (unless they pay me for) !... but some did it without my permission and without paying for.... OK ??? Can you start to see the analogy ??? . If you still can't, I can rent a drill to you, with a large diameter concrete drill, that you could use at hammering your skull !

Re: personal use

“Are you really still sticking on only "money" or "no money" use'? And really trying to argue, so that to find out something coherent in "Dad's rules" ? I can't believe !!!”

Yeah, because it’s clear in THEIR TOS, I don’t give a **bleep** about YOUR Dads rules, I guess he should have spanked your more.

"What is considered commercial use?

Essentially, commercial use is anything where money or services in kind are likely involved. This mainly covers all situations in which you might typically use TeamViewer for job-related functions."

READ IT! Its right there in black & white.I'm so sick of reiterating this point.

https://www.teamviewer.com/en/pricing/commercial-use/"Connecting to your company PC or server from your home office" IS NOT"not to use it from or to professional environment"Quit strawmanning their TOS (& my position BTW)Connecting to work to work from home IS NOT the same as connecting to home (NOT Home Office) for PERSONAL USE.

Re: personal use

"Essentially, commercial use is anything where money or services in kind are likely involved. This mainly covers all situations in which you might typically use TeamViewer for job-related functions"

Money nor services in kind are involved when connecting to my own pc from a school connection. I could very well connect to my own pc using my phone's mobile hotspot. Just because I'm not connecting from my school's wi-fi, that magically transforms my use from commercial to personal? I don't think that's right. My use is personal through and through. I'd use Parsec and just say goodbye to teamviewer for good but unfortunately for me I already trust Teamviewer, and my trust is not so easily gained.

Re: personal use

Nope. Home office will use either only the providers ip just like in non-home use days or a vpn whic is not an indicator as vpns also frequently used for private purposes.Also,if i use my machine for business purposes (like home office twice a week) and beside that use my private tw to access my private machine a few countries away to access a private file of mine how should it be handled as business use? Those two things (home office with no te involved and private tw usage) can live in paralell with no interaction to each other.Or,another example,when i access my corporate mails on my private network with my private ip it won’t be business usage just because one tab in my browser access corporate resources (also,tw have nothing to do with it).So,thats another example how tw _cannot_ differentiates non business amd business usage

Re: personal use

This is why its futile ultimately & sort of an honor system situation, probably why the warning nags were issued, which fine by me though connections do drop more now its not a huge deal to reconnect occasionally. Main point being I know in good conscience I am personally within the rules & not making a red cent from my usage, though others (not TV staff BTW) seem to erroneously insist otherwise.

TeamViewer believes I use it commercially?

For some reason, TeamViewer seems to want me to pay, and says that my trial has expired. However, I only personally use teamviewer, to connect to my VDS for my college projects. I connect to my VDS using TeamViewer from home and from college. Why does teamviewer say my trial expired and why is it trying to charge me? Also, how do I fix this issue?

Re: Can we please get a personal license option?

Maybe my voice will matter, maybe it won't; but I wholeheartedly agree. Other services have found huge success getting individuals to purchase lifetime subscriptions for anywhere between a Jackson to a Grant.

Team viewer not free?

I downloaded this for personal use. I dont use it often but I do need to give access to a friend for me to fix some work. It only gives me a 3 day free trial and after that I need a license...is this how it works now or am I doing something wrong?

I am a personal free user,But now it's considered a business user.

I am a personal free user,I've been using Teamviewer for two years.But today it informed me that my PC and my phone were found for commercial use.This is a misunderstanding.I hope you can lift the blockade on my PC and restore it to a free personal user.

Free version support

Don't get me wrong, I love the free version of TeamViewer muy Mom and I use on a weekly basis. I'm curiuous what others think about the fact that you can't get any real support. Yes, the community is okay for simple quesitons, but the if there is a workflow blocking issues that requires serious tech support, you a out of luck. I've left messages here for days with no response. I'd LOVE to pay for a single user license, but you can't do that. They have a one user one sesssion at a time, but that's for corprate users too. By that I mean the pricing is setup for businesses. [the price has been removed by a moderator] a year is *not* for personal users. No individual pays that much for a product like Teamviewer. I get that iut's valualbe but not that valuable. Maybe 150 max for a single person wanting to support their parents. I'd even pay [the price has been removed by a moderator] for support when I need it! Please let us give you money.

So, back to my qestions, don't you all think that there should be a way for free users to actually get support? How are we expected to even consider upgrading toa paid account, if it were affordable, if we can't even get the free version to work! :)

My TeamViewer is blocked, I need your help

I would like first to thank you for supporting my research through you powerful application namely "TeamViewer".

I'm a PhD student in China and this application help me to access remotely the supercomputer from my laptop.

Unfortunately today it appeared from a pop-up that I was using it for commerce.

Sorry, I would like to let you know that I have never used it for a commerce purpose.

I'm actually running the Weather Research and the Forecasting (WRF) model on the supercomputer and most of the times the model stops. When I'm not there, especially at night time, the model needs to be restarted.

My dorm is about one hour and twenty minutes by bus and I cannot go anytime to my office to restart the model. so I have installed the free version of the TeamViewer application on my desktop in my office and on my laptop which can help me to access the supercomputer through the desktop in my office.

Please, Sir, right now my TeamViewer has been blocked and I cannot access my supercomputer from my room. I'm not sure if this one desktop also is blocked.

I highly need your help to get the support to use freely the TeamViewer for my research.

Re: TeamViewer thinks I’m using the software commercially!

Hi there. I use Teamviewer for a long time now from diff. pcs. I only log in by using my account. Today I received notification informing that my usage where commercial. I only use TV to connect my onw pcs. I've tried to hit feedback but I do not know if I do it properly. Any help? Tks

COMMERCIAL USE DETECTED teamviewer 14

Received this message :

This software seems to be used in comercial environments. Please note that the free version may only be used for personal use.

You can no longer start a new session.

Please do help, this suddenly happened today on the PC I often used teamviewer with. But last few night I tried use LAN connection and for some reason today I'm trying to use this PC unable to connect personal PC of my fiance. I'm accessing Teamviewer through cybercafe.

This current PC id [please do not post TeamViewer IDs] .. please do help fix or revoke it somehow thanks. The other PC seem to working fine oddly enough.

Re: TeamView Free does not allow connections.....

Hi, I also meet the same problem and have tried many times to solve this problem. At last, I find the teamviwer just want you to buy their product even though you are just a student. It will not allow you to use it free for a long time. Foxy commercial affair!

Re: TeamViewer thinks I’m using the software commercially!

Switch them all to Version 9 - ever since version 10 and forward I have been getting the same issue becaues one on my mnay home computers is WHS (Windows Home Server) - because it is based on Server 2008's core - TeamViewer 10, 11, 12 (and I am sure any others to follow) treat it as a "commercial" product.

I have tried to explain this to them, but they don't care or listen. SO I reverted all my machines to version 9 and turn off update checks and auto updating. Problem soved.

Re: TeamViewer thinks I’m using the software commercially!

it has been 14 days now... no access nor connection... commercial use detected? new form has been submitted...

teamviewer was privately use and one of the crucial usage is to rely on usingteamviewerto connect my elderly parents (who are not mobile phone savvy) mobile phones in remote locations, so that i would able able to speak to them knowing their current health and daily situation/s... i'm feeling disappointed having to write to you via different means and nothing has been resolved... most importantly, i'm getting worried about my parents well being for passed 14 days absent all simply because of this issue....

Use in Commerical Environment... not anymore

I paid for a v9 TV license when I was supporting one small company that had a domain network. I no longer support that company and since upgraded to the latest version of TV.

Now when I tried to connect to a friend's PC to do troubleshooting, I was flagged as "commercial". I have around a dozen PCs in my list, all friends and family that need assistance from time to time. I get paid in dinners and wine if they feel generous. Is that commercial?

Re: Use in Commerical Environment... not anymore

The free version of TeamViewer cannot be used on a device that used to be used for commercial purposes. So although I understand that some of your usage is commercial and some is personal, the only way for us to create a system that splits commercial and personal use on one device would be to monitor the content of your connections which we will not do as it is a violation of privacy. The free version can only be used in private environments.