We will endeavour to despatch your package within 24 hours although at peak times this may take slightly longer. Orders for RIFs may take 48 hours as we test and chronograph each rifle before shipping.

Our couriers only deliver Monday to Friday between the hours of 8am and 6pm (0800 - 1800 hours) except for local and national holidays. We do not directly control the couriers and we cannot obtain a specific delivery time from them. Delivery may be delayed by extreme weather and events and again is out of our control and accept no liability for delays caused by this.

Cost of Delivery

The cost of delivery will be added to your order total. You can select your preferred method of delivery from the options displayed at the checkout. Please select the correct option for your country to ensure that your order is not delayed.

We reserve the right to adjust shipping methods and costs but this is usually done in your favour and you will be informed by email.

In addition to this, if our courier cannot deliver goods to a premises and the goods are returned to LWA then the customer will be charged for the delivery back to LWA and then charged for a second delivery.

Important

All deliveries must be checked by the receiver (customer) BEFORE signing for them. If the package is damaged in anyway either refuse to accept delivery or ask the delivery person to check the contents with you. You should only sign for the goods if you are satisfied the contents are not damaged. In any other circumstances, please sign the package receipt as "not checked" or "damaged". If a customer fails to follow this and a package is signed for as received in good condition. We may find it difficult to claim compensation from the courier for you.

Standard UK shipping will be sent UPS (max 20kg), all Realistic Imitation Firearms will be sent this way without exception. We may also use UK Mail, DPD or Royal Mail tracked services.

For heavy non RIF purchases we use Parcel Force (max 30kg).

We may opt to send orders by another courier of our choosing.

Returns Policy:-

In the unlikely event that your new purchase is faulty then please contact Land Warrior Airsoft immediately (info @ landwarriorairsoft.com) to discuss your problem.

THE RIGHT TO CANCEL

You have 14 days from the day after you received the goods to cancel this contract. You do not have to give a reason. You must inform us in writing if you wish to cancel. You can complete and submit the model cancellation form below or any clear statement on our website (insert address) and we will acknowledge receipt of it by email without delay.

We cannot accept returns of any customised orders including painted rifles or any item altered from the standard manufacturers design. This includes Two Tone paint work, camouflage spray jobs.

You must send notice of cancellation before the 14 days have expired. EFFECTS OF CANCELLATION

You will receive a refund of all payments including the basic costs of any delivery charges. Unless you agree otherwise the refund will be by the same payment method. No fees. We may make a deduction if the goods have lost value because you handled them more than was necessary to establish their nature, characteristics and functioning. However, if goods were supplied you will have to arrange their return to us not later than 14 days after your cancellation. The refund will then be made not later than 14 days after their return or evidence of their return, whichever is the earliest.

If you requested the service began, and then later cancelled, within the cancellation period, then you must pay an amount in proportion to what has been done in comparison with the full coverage of the contract.

No refunds will be given on any product that has been damaged by neglegence, carelessness or misuse.

Unwanted products must be returned to us within 14 days and must be "AS NEW", un-opened, un-used and in the original, undamaged packaging missing no items from the packaging including manuals and free items.

Refunds may incur a 10% restocking fee if the package is in a used state, for example no box and or packaging.

IF YOU HAVE ANY DOUBTS PLEASE CONTACT US IMMEDIATELY

OUR ENGINEERS ARE ALL TRAINED TO UNDERTAKE REPAIR AND REMEDIAL WORK. UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO DISASSEMBLE ANY PRODUCTS PURCHASED FROM US YOURSELF -DOING SO WILL INVALIDATE YOUR WARRANTY.

PLEASE OBSERVE ANY ADVICE GIVEN AT THE TIME OF PURCHASE CONCERNING BATTERY TYPES AND POWER AS USING AN INCORRECT BATTERY IN YOUR NEW AEG WILL INVALIDATE YOUR WARRANTY.

Please Note

It is the responsibility of the purchaser to ensure the legality of importation into their own country. Land Warrior Airsoft can not accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in ours or any other country. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the goods are returned to us by the seizing authority, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only WHEN the goods are received and checked by ourselves.

Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.

Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

PayPal

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.