Grievances & Complaints: Compliance with CMS, TJC & DNV Standards

Product Details

Grievances & Complaints:
Compliance with CMS, TJC & DNV Standards

Speaker: Sue Dill Calloway, RN, MSN, JD Code: T1712132

Duration: 120 min. Format: On-Demand

Many hospitals are surprised by the number of requirements needed to comply with grievance regulations. In fact, a recent report by CMS found over 900 hospitals out of compliance. It is vital to educate staff on grievance requirements and their hospital’s board approved grievance and complaint policies.

This program will address CMS and OCR’s grievance requirements and the complaint standards by TJC and other accredited organizations. Our expert will provide a crosswalk on grievance interpretive guidelines and focus on Section 1557, medical record documentation, and patient rights.

How does your hospital address grievances?

Call us at 800.688.2421or add this event to your cart above.

After this webinar participants will be able to:

Describe the CMS CoPs on grievances, including the requirement to have a grievance committee.

Discuss complaint standards by TJC.

Describe the Office of Civil Rights' procedure for grievances under Section 1557.

Participation in the live Q&A with the speaker following the presentation.

Access to the specially created presentation handouts (approximately 48 hours in advance).

Agenda topics:

- System analysis approach

- CMS deficiency memo

CMS CoP background

- Section 1557

- Preprinted order sheet changes

- Forms to collect information

- 7-day rule

- Final interpretive guidelines

- Required audits

- Billing issues

- Customer service & complaints

- Standing order memo

- Patient satisfaction

- Grievance committee requirements

- Process for prompt resolution

- OCR grievance requirements

- Referral to QIO & State Dept. of Health

- Board responsibilities

- Policies & procedures

- Telephone complaints after discharge

- Prompt resolution

- CAH requirements

- HIPAA requirements

- DNV health NIAHO standards

And so much more!

Your Speaker: Sue Dill Calloway, RN, MSN, JD

Sue is a nurse attorney, medico-legal consultant and long-time educator for nurses, physicians, and other healthcare providers. She is a frequent speaker and is well known across the country in the areas of healthcare law, risk management, and patient safety. She has authored over 100 books and hundreds of articles. For AHC Media, she authoredCracking the Code: Understanding the CMS Hospital CoP Standards on Anesthesia.

Ms. Calloway received her Bachelor of Arts, Bachelor of Science in Nursing, Master of Science in Nursing, and Doctor of Jurisprudence from Capital University in Columbus, Ohio. Additionally, she is certified in healthcare risk management by the American Society for Healthcare Risk Management and is the first in the country to be certified in CMS regulatory compliance.