Here's an afterthought Curtis. Several years ago my service weirded out and my HN equipment was OK. I changed the Ethernet cable between my modem and router and rebooted everything. Problem solved. Should your situation be so simple. We can hope. Steve
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Amanda and maratsade, After all of these years as a customer I stumbled on the Community for the first time yesterday. Seeing so many unhappy customers prompted me to add my 2 cents worth about how happy I am as a customer. Did not expect any replies and am almost overwhelmed by the activity. Have lived here in the wilderness for 23 years and went from (ugh) dial-up to 2-way with Direcway I believe in 1999. What a difference! Certainly there is a different reason for most of the unhappy customers. Some need help from Customer Support and some have problems with their personal setup. I do feel for all of them, particularly Curtis. See his post below. He needs some help. OK. I'm going to try to back out of this gracefully and wish the best for all. Steve
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Well Curtis, if I was experiencing what you have described I'd be pretty disappointed too. Sounds like you have a legitimate problem. I'm not gonna try to be technical support but your system needs help. My Gen 4 system was installed about 7 years ago and hasn't been tweaked since. No problems. Live at the end of the grid far from everything way up in a tight canyon high in the mountains and have great service. Your troubles may be with your HN system or with your setup behind the modem. My. Best advise is to run the Hughes Satellite Speed Test five times back to back on a regular basis and if you are using a wireless router make sure it is fairly new and properly configured. Check your signal strength also. Best of luck, Curtis. You should be getting much better service than what you have.
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While my experience with the use of HN equipment and rare calls to Customer Service have been very positive it is a certainty that some will experience failure with their systems. It happens. Do not want to discredit those posting that have a real problem. When I consider the fact that these compact and pretty sophisticated electronic devices are exchanging information up and down at such great distance operating at only 1 watt up the whole idea that these systems function at all is pretty amazing. A couple of pointers from a long-time user; run 5 speed tests in succession on a fairly regular basis and IF you are connecting to a wireless router make sure that it is a quality router that is correctly configured. Last year I went to a dual-band (2.4 & 5 Ghz) router that will connect with the latest AC band. This new router improved the performance of my system immensely. Happy surfing and thanks for all for the positive responses.
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I have been a Hughes 2-way satellite Internet customer since 2002. During this time I have experienced very little trouble with my systems. Had a modem power supply transformer fail once. Hughes promptly sent a replacement. Problem solved. During very heavy rain or snow events I MAY lose service for a brief period of time. This is a rare event, though. My experience using Hughes for Internet access has been very positive and I am a happy Hughes customer. The negative feedback found here is a great surprise to me.
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