Re: Router

HiThe router is for my parents. They currently have a flat Thompson box. They have never had any problems and have had the router since they joined Plusnet many years ago. It has just suddenly stopped working. No lights, dead. Tested everything and had some one else check as well but it's not coming back to life! Their user name is [Removed] if you are able to check their records for how old the router is.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

Re: Router

As previous posters have advised, your parents could replace the router independently, or, if they speak to one of my colleagues in our Customer Options Team, they may be able to negotiate a new contract that would come with a new router. My colleagues can be contacted on 0800 328 4624.

Just a note - you may want to edit your original post to remove the username for your parents account

Re: Router

Just a quick addition to this one, @fullofflowers - if you do manage to get hold of another router in the interim, just drop a line here detailing which one it is and someone will be able to help you with the details you need to set it up.