Eliminating Missed Calls for Rawson Digital.

Case Study

“orca have made a positive impact on my business.”

“Once you have this facility as part of your business make up, and experience the benefits, it’s very very difficult to stop using it – this is a good thing as we don’t miss calls anymore. If we are busy answering calls from customers, the last thing we would want is for someone to be ringing, getting no answer and not being able to leave a message. Now our phones are always answered, we get emailed very promptly with all the customer’s information, but with the customer unaware that the call was answered by orca. To have the call answered the message is passed to us and we can get back to the customer pretty much immediately as that happens virtually in real time and that’s incredibly important, there is nothing worse than missing a call.”

“If I was to phone a business looking to purchase their goods or services, and I couldn’t get an answer, I would automatically call the next company I would consider using. If they answered the phone they would get my priority as a potential customer.”

The Problem

“I started my business back in 2012, when there was just me, so when I was out visiting clients, preparing proposals or simply doing admin work, the phone was a massive distraction. However, whilst distracting these calls were incredibly important to me, calls I really couldn’t afford to miss, so it was a bit of a catch twenty two situation. Very soon after I started my business it became a sensible option for me to look at a call answering service, which is exactly what I did.”

Our Solution

Smart Call Answering Services.

Call answering that’s genuinely unique. Efficient and cost effective telephone answering services, ensuring all calls are answered and no new business opportunities are missed.

End to End Customer Service Solutions.

Handling your detailed processes both during and after the initial telephone call.

“There were a number of reasons I chose orca, at the time there were possibly other companies that were more established and maybe larger, but I got a very good feeling about orca. They weren’t so large that I didn’t feel they didn’t value me, they had enough capacity so as we wouldn’t be missing calls, they were also personable enough for me to go around and have a chat with the people who would be looking after my customers going forward. It also fitted with my budget as they were very flexible in terms of what they were able to offer. They pretty much tailored what I needed better than anyone else, the choice was easy in the end.”

I have absolutely no hesitation in recommending orca, whom I have been working with since I started my business in 2012. We have had no issues whatsoever, never had a circumstance where I've needed to phone to complain, and there is always ongoing contact and dialogue with them. The service has been first class; we would definitely recommend them!

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