Job Description

Duties Includes:
Manage all customer applications and renewals in accordance with defined criteria, processes, procedures, priorities and timescales
Provide accurate and clear information to new customers, explaining the benefits and processes involved
Provide first-line support to existing customers including updates on registration status, process and IT issues, concerns and complaints
Assess, validate and quality check customer data being submitted online in accordance with defined criteria, processes, procedures, priorities and timescales
Ensure that customer data sourced from appropriate authorities is adequately validated against key defined requirements and criteria sets
Update and maintain customer details and account records in accordance with defined processes
Be accountable for the quality and integrity of customer data sourced from authorities and published externally
Contact customers by telephone and email in accordance with defined processes, procedures, priorities and timescales always
Be committed at all times to upholding a first-class customer service experience and building strong relationships with customers
Accurately log and maintain records of customer contact, activity and outcomes in a timely manner
Advise and process any fee payments for new and renewing customers, giving relevant and appropriate advice to allow customers to make an informed decision
Assist with the production of regular management reports to monitor and improve processes
Work as part of a team to ensure overall objectives and process deliverable are consistently achieved
Maintain high standards of professional conduct and ethics

Required Skills

3 Years of Experience

Qualifications

Bachelor’s degree.
Over 3 years’ experience in professional environment
Management responsibilities in a high-paced, rapid growth environment
Managing multiple projects in a manner that focuses the team and drives results
Excellent communication and people skills, with an ability to partner with a dynamic and youthful team