Month: August 2012

Today more than ever, we must work hard to satisfy the needs of customers. The world has become very competitive and it seems that even for small businesses competition is fierce. We are impacted by a global economy gone warp speed.

In this environment, we must rely on others to get the job done. Yet sometimes our employees seem to have a mind of their own – they come to work late, they do incomplete follow-up or staff work, they don’t provide exemplary customer service.

You have probably asked yourself how you can get better performance from your people. How can you manage, or at least influence their performance? Researchers have found a four step process that is very effective in influencing how people perform. Leave out any of these steps and you will probably have an ongoing struggle.

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If you read the Cloud Computing strategy paper there are a lot of great ideas but in our environment today they aren't realistic. Without getting into great detail or even attacking the strategy point by point we can totally dismantle the strategy with one concept, THE SLA / OLA. How will you hold the …

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Today ends Ramadan. Previously, I experienced this month long Islamic holiday during the two years deployed in Saudi Arabia. Back then, it was more of an annoyance than an igniter to increase our threat readiness level. Not only do we have the Taliban to worry about, recently, there is an increase of Green (Afghan soldiers …

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This isn't a movie review. I was watching Percy Jackson & the Olympians: The Lightning Thief with my children last week and heard the ferryman say this as they traveled into what equates to hell. Unfortunately, this one line struck a chord with me. We all experience some form of suffering and tragedy. This is …

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In my office I have a plaque that Kenny Williams gave me when I decided to leave Joint Forces and move on to work with DISA. I see this almost every day, sometimes I am facing it for hours. What does it mean? What does it mean to you? What does it mean? As …