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Hotel itself was nice and just like any other HGI. The staff however was pretty terrible. They overbooked the hotel so some of my co-workers had to scramble to get rooms at other hotels. The front desk staff was just rude and would make people wait while they chatted to one another. Do not eat in restaurant or go to the bar....not b/c of the quality of food but the wait was about 20 mins just to get a drink and an hr to get food. Even the maid was rude and forgot to replace a lot of items. Change out the staff and the hotel would be nice.

Stayed October 2013, traveled on business

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We recently stayed at the Hilton Garden Inn - Annapolis for a family wedding. We really enjoyed our stay. The hotel was neat, clean and the staff very friendly and helpful. It was conveniently located near the highway and a CVS Pharmacy.

Stayed October 2013, traveled with family

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We stayed the weekend for a wedding and had a wonderful time, as did our numerous guests. Everyone commented on the superior quality and friendly atmosphere. People who stayed downtown at a greater cost complained that their accommodations were not as nice as ours. It was obvious that you are careful to select staff who know how to smile and who sincerely want to help with any need. We had a private breakfast for our guests which was delicious, and we were not rushed out. The coffee shop breakfast bar had very reasonable prices and an interesting menu. Thanks for the great time.

Stayed October 2013, traveled with family

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Perfect place to unwind after a busy day in historic Annapolis. Friendly and helpful staff. Very comfortable rooms. Good fragrance throughout the entire building. They even offer free washer and dryer usage. The location is excellent. Close enough to downtown, the new town center, great restaurants, and also is a perfect starting point for excursions into the surrounding areas.

Stayed October 2013, traveled on business

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1st when I walked in the hotel it smelled really bad, the floors were dirty looked like they have not been cleaned. 2nd got to the desk and the desk was very very nice. (KRISTEN) for her to be there for only like 3 months I was very impressed, she gave us her business card, which was nice made us feel better. 3rd here is when it gets bad. We came in like 3:20pm our room was not ready they had no king rooms ready than we just ask to be move to a queen room and that wasn't ready. I ask for a manager and she came out and was loud and felt like she was shouting at my wife. She said she was still checking rooms and I said its past 3:30 almost Jesus. Management was different. All new employees as well at the desk. Wow!! I'm a diamond there and was not happy. Service was not great at all. Food was different not sure who was cooking. Not a great stay. Very let down. Hope if we stay again service and management is better.

Stayed October 2013, traveled with family

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Tim G, General Manager at Hilton Garden Inn Annapolis, responded to this review,
October 25, 2013

Thank you very much for your review. I would like to know more about this experience you had so that I can investigate further and make sure something like this does not happen again. Our Housekeeping Manager is a winner of Manager of the Year for our company so this troubles me deeply to read about your feeling she was raising her voice to your wife. Please contact me at the hotel at 410-266-9006 so we can discuss further. Accept my apologies for your unsatisfactory stay and I look forward to our conversation.

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We stayed on a Saturday night in October. We couldn't find a room in downtown Annapolis so we selected the Hilton Garden Inn which is about a ten minute drive to the downtown.

The hotel is conveniently located and appears to be relatively new. The staff was friendly and offered any help we needed. The room was quiet and comfortable. There seemed to be a lot of people in the lobby but the place never seemed loud.

As it turns out my daughter forgot something at the hotel which we didn't discover until we got home. We quickly called the hotel and Shawn helped find the item and offered to ship it right to our home. There was no inconvenience on his part and he was happy to help. This alone will bring us back to the hotel. Shawn was very understanding and helpful. Excellent service!!

We will likely stay again at the Hilton Garden Inn, Annapolis. It was worth it.

Stayed October 2013, traveled with family

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Spent one night here since we were at the Maryland Renaissance Festival. Hotel was nice, staff was courteous and our room was pretty clean. My only complaint, no (free) breakfast buffet. They charge $10.95 per person for some breakfast items already prepared or apparently you can have them prepare you something if you wish. Hotel is convenient to pretty much everything in the Annapolis area. Room price was okay, paid $169 for one night, although I think hotels in general charge way too much. I noticed that the Annapolis area seems a little pricier with many hotels charging over $200 a night.

Stayed October 2013, traveled as a couple

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The newly-renovated Hilton Garden Inn Annapolis has 126 guest rooms equipped with plush bedding, free WiFi, 32-inch high definition TV and a hospitality center featuring a microwave, mini-refrigerator and coffee maker. Located just 4 miles from the US Naval Academy, our Annapolis hotel offers easy access to Baltimore/Washington and Washington National Airports. Our onsite Garden Grille(R) & Bar serves cooked-to-order breakfast and a delicious dinner each day and signature cocktails in the evenings. Families appreciate our outdoor pool while business travelers can keep up their routines at the 24-hour fitness center. Choose Hilton Garden Inn Annapolis for your next trip....more less

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Also Known As:

Hilton Garden Inn Annapolis Hotel Annapolis

Annapolis Hilton Garden Inn

Hilton Annapolis

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