Ordering Information

How to measure?

A: About the measurement, when you choose custom size, you need to measure your exact body size (according to the following picture) instead of the costume size. Our tailors will make the costume fit for you.

Once you make an order, it will take 15–20 working days to customize your costume by professional dressmaker. Complicated dress may need more than 30 days. Some wigs and Customized shoes will take a litter longer, about 4 to 5 weeks. All the accessories can ship immediately. If you need to attend a convention, please make sure you have enough time for preparing.

Our dressmaker will start customizing the dress for you within 2 days after receiving your payment, it's impossible to cancel an order. Please make a careful decision.

Payment:

We accept payments from CCNow, Worldpay and Moneybookers.

CCNow accepts Visa, MasterCard, American Express, Discover/Novus, Diner's Club, and JCB cards.This includes all card types that are derivatives of those brands. Some examples are: Visa check cards and debit cards, MasterCard "MasterMoney", EuroCard, etc. Paypal is also acceptable in our website.

Moneybookers mainly accepts payments by credit cards, bank transfers and “pay by Moneybookers” account. For credit card payments, it includes VISA, MasterCard, Amex, Diner’s Club and JCB cards. For bank transfer payments, it is available for customers from European and Asian countries. For pay by Moneybookers account, customers can send money through moneybookers.com directly. No transaction fees will be charged.

For WorldPay, it accepts Visa, MasterCard, Visa Debit and MasterMoney.

Custom & Tax:

Cosplayfu has no control over import charges and does not have responsibility for the package meeting local customs taxes. When ordering from our site, you are considered the importer and must responsible for the import tax or any additional charges. You should contact your local customs office for further information because custom policies are different from country to country. If the package is subsequently returned to us, you will be responsible for the return shipping charges and the transaction fee of the total product purchase. Then the rest of the money will be refunded to you after we get the package back.

Shipping & Handling:

Cosplayfu.com offer free worldwide shipping. Please make sure your shipping address is correct. We often use Standard shipping. Most likely you will get the products within 20-30 business days.

You also can choose other shipping methods to have a fast shipping. But extra fee is needed.

Refund:

We accept 100% refund when the product has quality problems or any unexpected mistakes. However the buyers are requested to send the product back to our office.

Please feel free to contact us by submitting a ticket in our Support Center.

Hello Cosplay Princess 97, this costume has a short skirt length, so the length should end around the thigh area. If you want, we can change the length for you, please write it in remark box (in order form), and our tailor will adjust it for you. n_n

Hello Random Person.., you may try white boots with this costume. If you need commission the boots, you may submit ticket (with references pictures and request) to our Support Center at http://www.cosplayfu.com/support/ and let our tailors check if we can make for you. :)

Shiko10-17 17:44

Can you tell me which shoes Gumi has when she wears this dress? I don´t have any ideas which ones could fit to this cosplay.

Hello,We are afraid that the time is too rush.Normally it takes 50-60 business days for us to prepare.Shipping time is different according to your shipping method and country.And if you chose the free shipping methods, it will take about 20-30 days for the product to reach you after shippment.If you want it to reach you quicker,you can choose the UPS.So please make your order earlier,probabaly it will reach you on time.

Random Person..09-03 08:18

If I order this soon, is it possible for ot to arrive by the 17th September? (so, within 14 days) I'm willing to pay extra if I must.

Hi! I was looking at this cosplay costume and I'm really pleased with it. My only concern is if it would fit a twelve-year-old girl? She's quite slim, her chest is 71 cm, her waist is 65 cm, and her height is 96 cm. Actually, my niece is rather short. Do you think that perhaps the XS would be okay for her?

Hello Miu. You can chose the size in the size chart and compare the size with your niece\'s measurement. Or you can submit your ticket to our support center www.cosplayfu.com/support/ , but it at least takes 2-3 months for us to make the dress for you.

Nina04-12 12:27

If I order this dress tomorrow or the day after tomorrow will I be able to get it before the 23rd of July?and also which size should i order if my measures areChest:35.4Waist:31.5Hip:39.4

Hello Nina, you can chose the size in the "size" chart to see which size is more suit you. If you chose the size we have, the dress can be shipped within 40 business days after payment is confirmed. And you can submit your ticket to our support center to ask can we make it as your size or not, but we need at least 2-3 months to make it by you size.

Marlot03-25 13:40

Hello,if i order this dress now, is it possible that it arrives before the 15th of april?