Testimonials

I have to thank Rocco for setting up our cruise to Hawaii & hotel stay. Great job. The islands were great & we had a wonderful time. Unfortunately we did have some problems on Norwegian cruise. Our luggage was damaged, my travel bag had side pocket that was torn open & I lost my hearing aid container which only had my cleaning tool & spare batteries. The container had to have fallen out when bag was ripped. Our stateroom was not cleaned when we went to room. There was dirty coffee cups on balcony & no towels at all in bathroom. The ship was supposed to have been refurbished after being dry docked for 3 weeks, but work was not complete, so there were many decks roped off at different times during the week. The bathroom at aft of ship which is smoking section & also small pool area was closed the entire trip. You had to go 2 decks down & through buffet area to get to a bathroom. We were somewhat disappointed with Norwegian considering the money spent for cruise. The ship did reimburse us $50 for the luggage which I had to throw out when I got home. They also gave us a $200 credit for the ship being worked on. They gave everyone on ship the $200 credit. The food was great, but I was unhappy to find that when we went to the complimentary dining there were still items on menu you had to pay extra for. If it is complimentary then there should be no charges. That is what the specialty dinning was for. We just felt for the money we spent, we didn't get what we expected. Other then that the crew was great & the islands we went to were beautiful.It was a once in a lifetime trip for us.

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