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I'm just about to get my 22nd credit for HD, so I'm a couple more months from receiving a postcard, if any. After all of the feedback here, to the customer service agents, and on Facebook, I'd bet by that time DIRECTV will have corrected the emailing issues and they'll stop extending credits for anyone still calling in about Free HD and/or a postcard...

I know this will fall on deaf ears who want to interpret things how they want rather than how they are.

A: There is no longer an active promotion that will enable free HD for 24 months.B: Anytime there is a billing change a reminder should get sent out to those on the promotion to remind them the qualifications in case they did something to remove itC: The card states for free for 2 years and then 24 month offer period. It does not state it's been extended, it's been added again for another 24 months or that once it ends you will renew for 24 months.

I agree with your attempt to explain this, the big issue is DirecTV sends the email out basically after the 2 years/24 months is or about to expire. Extremely horrible timing for a computer glitch.

I dug up my original confirmation from two years ago, nearly identical, but....they added statement in the current email....

"Failure to maintain these requirements will result in the $10 per month FREE HD Access credit being removed from your account." can definitely confuse the general public.

I am all for paying fairly for a service....but....when this happens, there may need to be some compromises.

Got the email on June 8th and the postcard yesterday. called Directv today to ask about them both. I was told that the 24mos promo no longer existed and that both the email and postcard were sent to me in error. I asked to speak to a supervisor, best she could do was extend the free HD for another 12 mos.

Got the email on June 8th and the postcard yesterday. called Directv today to ask about them both. I was told that the 24mos promo no longer existed and that both the email and postcard were sent to me in error. I asked to speak to a supervisor, best she could do was extend the free HD for another 12 mos.

If that was a front line csr, it sounds like the word got around quickly to give a year's free hd.

The inconsistency is what kills me. Some people get an additional 12 months. Other people are told no completely. Make a policy and stick to it.

It's not a national offer or a set of parameters like the old offer was. It will now be based on the account and not all accounts are going to qualify for additional discounts. So there are policies that people are sticking to but it's not going to be one for all and all for one. It may look like chaos to you but it's organized chaos on the inside.

...and then there are people like myself that got the whole 24 months + an additional $10 off the base package for 12 months.

Considering there isn't a free HD promotion for 24 months I'm betting we're going to see some upset posts from you in the future. Perhaps there was something else that you qualified for but it was not specific to HD service at least for that time length.

Considering there isn't a free HD promotion for 24 months I'm betting we're going to see some upset posts from you in the future. Perhaps there was something else that you qualified for but it was not specific to HD service at least for that time length.

I would be willing to bet that your are wrong on both accounts. First it says "Advanced Receiver-HD - 24mosFreeHDAcc". Second you are wrong about me being upset about other promotions

As far as other qualifications, two different CSRs tried to give me several different promotions but I did not accept them. The reason why was because it wasn't about the money, nothing interested me, nor do I expect to get anything for free. It was simply about them honoring their word and proper customer service.

One thing I hold in high regard as I get older is customer service. The fact that they fixed their mistake with me and honored their promise with something I did not need nor have to have, makes them more respectable. And I let them know as much as I can how much I appreciate it.

I noticed by your sig that you work for them. One thing that puts people in high regard is when they are able to admit their mistakes and correct them. Direct did just that. Now, only if you can do the same.

Every post you make in response to someone else comes off as an excuse for them or as a criticism for everyone else that questions the mistake they made that you keep excusing.

Is it possible for you to admit that they messed up? Which they did.

Is it possible for you to admit that the way it was written does indicate that we will be receiving another 24 months of free HD, especially considering it was written exactly as the first one we received 2 years ago when we first signed up for it?

Customer Advocacy group came through for me. Extra $10 for my final (24th) month of discount that they prematurely ended, plus a base package discount for another 24 months of $10.

They apologized for the email and the postcard.

I am pleased with the response and its quickness.

I'm out of commitment and declined a whole home dvr free upgrade a few months ago. Have Choice Extra Classic, HBO, HD Extra, Protection Plan (old one), and 1 HD and 1 SD receiver. Usually get Sunday ticket, but may not this year. In the past, they usually discount my Sunday ticket $250. Like to think I am a good customer, but there are many here who have more services than I do.

It's not a national offer or a set of parameters like the old offer was. It will now be based on the account and not all accounts are going to qualify for additional discounts. So there are policies that people are sticking to but it's not going to be one for all and all for one. It may look like chaos to you but it's organized chaos on the inside.

Considering there isn't a free HD promotion for 24 months I'm betting we're going to see some upset posts from you in the future. Perhaps there was something else that you qualified for but it was not specific to HD service at least for that time length.

It says on his pending order he posted that he got exactly that. On mine it says 12 months advanced receiver hd free. Mine was done from the office of the president, maybe a bit higher up than you are.

As far as other qualifications, two different CSRs tried to give me several different promotions but I did not accept them. The reason why was because it wasn't about the money, nothing interested me, nor do I expect to get anything for free. It was simply about them honoring their word and proper customer service.

One thing I hold in high regard as I get older is customer service. The fact that they fixed their mistake with me and honored their promise with something I did not need nor have to have, makes them more respectable. And I let them know as much as I can how much I appreciate it.

I noticed by your sig that you work for them. One thing that puts people in high regard is when they are able to admit their mistakes and correct them. Direct did just that. Now, only if you can do the same.

Every post you make in response to someone else comes off as an excuse for them or as a criticism for everyone else that questions the mistake they made that you keep excusing.

Is it possible for you to admit that they messed up? Which they did.

Is it possible for you to admit that the way it was written does indicate that we will be receiving another 24 months of free HD, especially considering it was written exactly as the first one we received 2 years ago when we first signed up for it?

I can understand why you would think that the email is how you interprit it. However it's not what you state it is. I can't make you believe me and I've given up. Honestly most of my replies to your posts are not for you but are for people who end up here via a search engine and don't bother reading the entire thread just sticking to the end.

I can make mistakes, DIRECTV can make mistakes, anyone can make a mistake. When they happen they happen. So far I've posted things as they are and that's all I can do. I can't force people to believe me. I can only clarify things. I post here for others and attempt to help others when possible.

In this case I'm sorry but your interpritation of the letter is wrong. The letter states the term of the promotion only. It doesn't mean that just because you received it it was extended. If you didn't do any financial changes to the account such as updating payment information, changing programming, or suspend the account you shouldn't have gotten the email.

So what I would recommend for you is the following: Write an email and ask for what discounts are currently active on the account. The date they were added and the last month it will apply.

Someone else posted they received a discount of $10 off for 24 months. Perhaps that is what you got but it's not HD specific which is what I keep saying. If someone told you that they were going to do that for the HD service then I could also understand that. However if nothing new was added by a CSR on a call you were on, which you can check on recent transactions on the webpage, then once your original promotion ends that will be the end of it.

If you think that's an excuse so be it.

It says on his pending order he posted that he got exactly that. On mine it says 12 months advanced receiver hd free. Mine was done from the office of the president, maybe a bit higher up than you are.

You could have talked to just about any department and received that discount if your account was eligible for it. Many people have already qualified for it just because you speak to that department doesn't mean they use things that aren't available to other people.

I did miss his post of the recent activity but it still stands the discount is not active in the system like it was and I believe if what happened is what I think he will just end up upset in the future. However we'll just have to wait.

Edited by Shades228, 19 June 2012 - 09:31 PM.Edited to add clarification to Stude's post which I missed

Read what it says in the image I posted. It states the same thing it stated on the previous free HD promotion. It says, "24mosFreeHDAcc". That means free HD for 24 months.

In the same image it also shows the $10 off the base package. So again, you are wrong about the free HD promotion. I got it, it shows it on the statement, and the CSR I spoke to today also confirmed I got just that.

Just because there is no "official" free HD promotion does not mean someone higher up cannot give me said promotion.

What a load of malarkey this whole fiasco is. What about the $10 credit that they accidentally removed last year about this time. I was told it would be tacked on to the end, but they couldn't give it back, that sure was a lot of $10 accidents they got that month.

I got the email stating that I would continue to receive free HD access for the next 24 months if I stayed on Auto-pay and met the other conditions, of which I do. Then got the post card saying I didn't qualify, which is nonsense, haven't changed a thing in over 3 or 5 years concerning billing and the package I receive.

No one will convince me that these little fiascos aren't intentional, they always favor Directv and they can amount to large sums of money when you get these extra $10 months out of nowhere when the revenues come in for the month.

I highly doubt there is anything they can offer me that is better than $20 off a month for 1 year and $10 off a month for an additional year. I don't watch movies. I don't care for MRV. The only sport I watch is baseball and I turned down 1/2 off EI they offered earlier this year while I already had 3 other discounts in effect because it still wasn't as good as MLB.TV. There is nothing they can offer for watching outside my house as I already have a Slingbox.

Besides what makes you think I can't get anything else because I already have this promo? I currently have 3 in effect now and had as many as 5 at a time: free 24 months HD, $10 off for 12 months, free RZ, free HD extra for a year (still have this one currently as well), and free Showtime for 6 months all at the same time. And I was offered 1/2 off EI during this time and turned it down as well (would have made 6 promos at one time).

I highly doubt there is anything they can offer me that is better than $20 off a month for 1 year and $10 off a month for an additional year. I don't watch movies. I don't care for MRV. The only sport I watch is baseball and I turned down 1/2 off EI they offered earlier this year while I already had 3 other discounts in effect because it still wasn't as good as MLB.TV. There is nothing they can offer for watching outside my house as I already have a Slingbox.

Besides what makes you think I can't get anything else because I already have this promo? I currently have 3 in effect now and had as many as 5 at a time: free 24 months HD, $10 off for 12 months, free RZ, free HD extra for a year (still have this one currently as well), and free Showtime for 6 months all at the same time. And I was offered 1/2 off EI during this time and turned it down as well (would have made 6 promos at one time).

Wow! You're one lucky guy.

I am an eight year customer currently under no commitment and have never missed a payment. My current monthly bill is over a $190.00, and these are my latest credits.

That's it. When I asked the csr the other night if I was eligible for any other credits or promos, she said that I was getting all that I was eligible for.

So, again, you're one lucky guy, or maybe I'm one unlucky guy?

How did you get an offer for one half off of MLB EI? I get that every year and they never offered that to me.

Again, just my luck.

If Dish ever gets EI, I'm outta here.......

Hate to burst your bubble, but the free primary TV is not a credit per se. The first TV is included in your programming package. Some states require that DirecTV price it out separately and then credit it back for tax purposes.