FAQ

1. What is Sarawak Pay?

Sarawak Pay is a mobile application offering a wide range of financial services, an initiative by the Sarawak Government to provide a one-stop mobile app payment channel for the public to make payment for bills or purchases via their mobile phone

It includes additional features such as Scan&Pay and payment using e-Wallet.

It is operated by SiliconNet Technologies Sdn. Bhd.(SNT)

2. Who is SiliconNet Technologies Sdn. Bhd. (SNT)?

SNT is a subsidiary of SAINS which is wholly owned by the Sarawak Government. SNT operates PaybillsMalaysia, PayBillsSarawak and Sarawak Pay

SNT has approval from Bank Negara to operate an electronic wallet within Sarawak Pay

3. How do I recover my password?

At the login screen, press the "Forgot Password"

Enter your full name, username and NRIC for verification

An auto generated password will be sent to you through your email

Use the temporary password to login and change your password once you have logged in

4. How do I register with Sarawak Pay?

Download the Sarawak Pay app from Google playstore or Apple appstore

Launch the mobile app, then register as a NEW user

Complete the Registration form

An OTP will be sent to your hand phone.

To complete your registration you need to key in the 6 digits verification code. Upon successful registration, a Sarawak Pay account will be created.

5. Why is there nothing shown in “Pay my Bills”?

If you have not subscribed your bills, go to 'Pay Bill' feature, press the '+' button on the top right, select the bill you want to subscribe and fill in the relevant details.

Note: You might need to refer to your physical bill to obtain account information to subscribe for the bill.

6. What are the Payment Channels available?

Sarawak Pay supports payment using e-wallet. To top-up your e-wallet, you will need to log into your internet banking. The banks available are:

Select your preferred internet banking; you will be directed to the bank website

Note: Minimum top-up is RM30.00. Maximum top-up is RM3000.

8. How do I withdraw from my e-Wallet account?

Go to 'My Account', the second option on the bottom right

Select 'Withdrawal'

Add your preferred internet banking name and bank account number to perform withdrawal

We will process the withdrawal request within 7 business days.

Note: A fee of RM1.06 will incur for every withdrawal request

9. Why can't I log into my Sarawak Pay account using another device?

For security reasons and adhering to Bank Negara compliance, you are only allowed to have one device logged in with your Sarawak Pay account.

If your account is logged into with another device, your original device will be logged out and a notification will be sent to you. If you would like to switch your Sarawak Pay account to your preferred device, please contact our Call Centre for assitance.

Transfer to your contact in Sarawak Pay or to a Sarawak Pay account by entering the username

Per transfer is set at a maximum limit of RM50.00 at the moment

The accumulated daily total transfer allowed is RM1,500.00

At the moment, monthly limit for fund transfer is RM3,000.00 and yearly limit is RM15,000.00

12. How do I use the “Scan and Pay” feature?

You can scan the QR Code on the bills or at the outlet and pay using your e-wallet.

This feature will be available for newly issued SESCO, KWB and Local Council Assessment bills, and at the various outlets at Riverside Majestic Hotel and Grand Margherita Hotel

13. How do I become a merchant?

There are a few ways on how you can get started as a Sarawak Pay Merchant.

First way is you may sign up as a merchant through the Sarawak Pay App. Go to Merchant Account and register your business. Upon a successful registration, you will instantly receive your Merchant QR Code and the option to set your price. Second way is you may click on the link at the Homepage that will redirect you to an Online Form. Fill in the Online Form in full and we will follow up.

Sarawak Pay Merchant is an app for merchants to conveniently view payment received. Available for download in Google Play and App Store.This APP is meant for internal distribution of Registered Company Merchants of Sarawak Pay and is made exclusive to in-house employees of the Company Merchant only.

16. Who can use Sarawak Pay Merchant?

This Sarawak Pay Merchant App is meant for Registered Company Merchant to allow outlet staff to view confirmation of payment from customers using Sarawak Pay App (on a mobile device).

17. How do I create an account for Sarawak Pay Merchant APP?

The Sarawak Pay registered Company Merchant owner uses a browser-based merchant service system (https://spayfintech.sarawak.gov.my/ecs/) as an admin to assign or remove user account for their respective outlet staff to access the Sarawak Pay Merchant App.

18. Are there any charges using Sarawak Pay Merchant?

Sarawak Pay Merchant APP is free for download. Just create an account in merchant management system and login with the user name name and password sent by sms.