InterContinental Wien Adds Efficiencies to Seven
Departmentswith Help of GoConcierge.Guest Experience Enhanced with
Web-based System

VIENNA,
AUSTRIA.—November 25, 2008 — The InterContinental Wien (Vienna), a modern
classic-style hotel located in the heart of Vienna, Austria, has implemented
GoConcierge in seven departments of the 453-room property. Thanks to the
Web-based system, hotel associates have more time to spend with guests,
guest service operations have become much more efficient, and the hotel’s
high level of guest service has been elevated even higher.

“The InterContinental Wien joins 16 other InterContinental hotels that
are using GoConcierge,” says Adam Isrow, Executive Vice President of Los
Angeles-based GoConcierge.net, the maker of GoConcierge. “It is a testament
to the system’s ability to quickly add operational efficiencies while raising
the level of guest service.”

Prior to implementing GoConcierge earlier this year, the three-member
concierge team used log books to track guest requests. Front office associates
also used a paper-based process. According to Clara Prijapratama, Front
Desk Manager at the InterContinental Wien, both systems were inefficient
because the tasks being tracked were not visible to the entire guest service
team in real time. That has all changed with GoConcierge.

With GoConcierge, associates now use an online Guest Task Calendar to
log and track guest requests and other tasks. With just a few clicks, these
can be entered and located. The calendar is color coded, which makes it
easy to highlight open, pending and closed tasks. Because a history of
each guest’s request is stored in GoConcierge, it is easy to generate itineraries.
These can be printed or e-mailed in a matter of seconds along with a personalized
confirmation letter on stationery that includes the hotel’s logo.

A customized location database within GoConcierge enables concierges
to quickly identify area restaurants and attractions. Links on the GoConcierge
screen take users to websites and documents that can be printed or e-mailed
to guests immediately.

Processes, Procedures Optimized

In addition to the concierge team, associates in the following areas
are also using GoConcierge: front office, instant service center, bellmen,
banqueting, sales, and housekeeping. Because GoConcierge is Web based,
hotel personnel can all access the status of tasks such as restaurant reservations.
Phone calls are minimized and associates can leave notes within GoConcierge
for other employees. Ronald Hoogerbrugge, Hotel Manager at the InterContinental
Wien, says GoConcierge is an excellent tool for optimizing processes and
procedures.

“It has improved our communication and coordination between departments—especially
for tasks like tracking packages and logging lost and found items,” Hoogerbrugge
says.

“It has been a pleasure working with Ronald Hoogerbrugge and his team,”
Isrow says. “They are focused on delivering an exceptional guest experience
consistently and we are proud that GoConcierge has helped them achieve
their goal.”

As part of its 453 guestrooms, the InterContinental Wien features 61
suites in three different types: Studio Suites, Club Junior Suites and
Executive Suites. Located close to landmarks such as Stadtpark, St. Stephen’s
Cathedral and Schönbrunn Palace, the InterContinental Wien also includes
the MediterraNeo restaurant. It offers traditional dishes such as Wiener
Schnitzel, Kaiserschmarren, Apfelstrudel and Sachertorte. The hotel also
includes a fitness center with sauna and steam bath, and 16 meeting rooms.
For more information, visit www.vienna.intercontinental.com.

About GoConcierge.net:

GoConcierge
is a Web-based task-tracking and database solution for concierges and other
departments including guest services, front desk, shipping and receiving,
and restaurants. It is used by approximately 500 hotels across America,
Mexico, Canada, London, Asia and Australia. Customers include properties
from major companies including Hilton, Hyatt, Fairmont, Mandarin Oriental,
JW Marriott, Omni Hotels, Peninsula, Le Meridien, Ritz-Carlton, Rosewood,
Raffles, St. Regis, Westin, W Hotels and Luxury Collection. For more information
about GoConcierge.net, go to www.goconcierge.net/home
or call (818) 263-8993.