Your privacy is very important to Qatar Duty Free Company W.L.L. and we understand how important it is to you. We want you to feel safe when visiting our websites or using our services and are committed to maintaining your privacy when you do. We require our employees, suppliers and partners to maintain confidentiality in accordance with applicable data protection laws.

This Privacy Notice (together with our Terms and Conditions, our Cookies Policy and any other documents referred to herein) sets out the basis on which any personal data we collect from you, or that you provide to us (“Privacy Notice”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Notice can be changed over time to comply with law or to meet our changing business requirement. The most up-to-date Privacy Notice can be found on our website. This Privacy Notice was last changed on May, 2018. We will inform you appropriately of any relevant changes in this Privacy Policy.

For the purposes of the General Data Protection Regulation, the so-called Controller is Qatar Duty Free Company W.L.L. a wholly owned subsidiary by Qatar Airways Group Q.C.S.C., a company organised and existing under the applicable laws of the State of Qatar, having its principal place of business at Qatar Airways Tower 2, Airport Road, PO Box 22553, Doha, State of Qatar (from now on referred to as "Qatar Duty Free", "we", or "us").

2.

DEFINITIONS

By "Personal Data" we mean any information relating to an identified or identifiable natural person.

3.

WHEN DOES THIS PRIVACY NOTICE APPLY?

This Privacy Notice applies to the processing by Qatar Duty Free of all Personal Data we gather or use when you use our website, www.qatardutyfree.com (from now on referred to as our "Website”) services provided by us and when you interact with us. We will only use your Personal Data in accordance with this Privacy Notice.

4.

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

4.1

Qatar Duty Free is responsible for the collection and use of all Personal Data described in this Privacy Notice. In this Privacy Notice we explain which Personal Data we collect and use and for which purposes, and to which persons or entities the Personal Data will be provided.

4.2

Please be aware however that our Website may contain links to enable you to visit third-party websites, mobile sites and mobile applications for your convenience and information. Please note that we do not have any control over these third-party websites, mobile sites or mobile applications and are not responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such sites are governed by their own privacy policies and not this Privacy Notice. Please refer to the privacy and cookie policies of the relevant third party websites/social media for information on the processing of personal data by those websites/social media and their use of cookies.

5.

HOW WE COLLECT AND RECEIVE PERSONAL DATA

5.1

We may collect and receive Personal Data directly from you when you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures) when you:

(a) use any of our services;
(b) use or access our Website;
(c) communicate with us such as by email, telephone, in writing or through our customer services pages or social media platforms; or
(d) register, create or modify an online account with us.

6.

WHY DO WE USE YOUR PERSONAL DATA? [READ MORE]

6.1

When you interact with Qatar Duty Free (online or offline)

(a)

For answering your questions or responding to your complaints or requests

(i)

What does this mean?

If you get in touch with us by in person or email, telephone, in writing or through our customer services pages or social media or by your authorised representative for the purposes of the relevant enquiry, we will use your Personal Data in order to reply to and answer your question or to respond to your complaints or requests.

(ii)

What are our legal grounds for doing this?

We will process your Personal Data based on the performance of our purchase agreement with you or in our legitimate business interests in providing customer care services to you based on your request depending on the specific case.

(iii)

Which personal data do we use for this purpose?

For this purpose, we use your name, contact details, email address, country of residence, your correspondence with Qatar Duty Free about your question and all other personal data necessary to answer your question.

(iv)

How long do we keep your personal data for this purpose?

In relation to the above, your Personal Data will be deleted from our systems after six (6) years from the date of making the enquiry or complaint.

(b)

If you open a Qatar Duty Free account with us, to manage the account and to ensure confidentiality and security of your transactions and purchases

(i)

What does this mean?

When you choose to register, create or modify an online account with us, you need to provide Personal Data so that we can create an account for you. Using this data allows us to manage your account, keep you updated about your account activity and to make sure that all your purchases and transactions are secure and confidential. We are, for instance, able to change your password for you. We are, however, not able to view your password.

We process your Personal Data in the performance of the contract between you and Qatar Duty Free.

(iv)

How long do we keep your personal data for this purpose?

For this purpose, your Personal Data will be kept as long as you choose to maintain your respective account. After this term, your Personal Data will be deleted from our systems.

6.2

For compliance with law and to monitor and investigate compliance [READ MORE]

(i)

What does this mean?

Qatar Duty Free needs to comply with certain legal obligations (e.g. responding to government information requests) and monitors its Website and IT systems to check compliance with Qatar Duty Free’s internal policies and regulations. During monitoring activities, your Personal Data can be accessed and viewed.

(ii)

What are our legal grounds for doing this?

We will process your Personal Data based on:

(a) Our legitimate business interests in maintaining adherence to our company policies and the standards which we uphold for our employees, suppliers and partners.
(b) Legal obligation to comply with laws and regulations which are applicable to the retail industry for the purpose of carrying out a risk assessment of customers

(iii)

Which personal data do we use for this purpose?

For this purpose, any Personal Data that is stored on Qatar Duty Free's IT systems can be accessed and viewed for compliance purposes. The Personal Data that are accessed and viewed will not be stored for compliance purposes, unless we need them to further investigate potential non-compliant behaviour or in the course of legal proceedings.

(iv)

How long do we keep your personal data for this purpose?

We do not retain your personal data for this purpose, unless they are linked to non-compliant behaviour. We will then keep the relevant personal data until the investigation or proceedings have been concluded.

6.3

When you make a Purchase from our QDF shops [READ MORE]

(i)

What does this mean?

When you purchase goods or services from us, you need to provide Personal Data so that we can use it for processing refunds, checking warranty information, checking travelling restrictions etc.,

(ii)

Which personal data do we use for this purpose?

For this purpose,

(i) For you to make a purchase, we need your First name, Last name and flight details
(ii) For you to make a raffle ticket purchase, we would require additional details such as First name, last name, Email address, Passport number, Landline number, Mobile phone number, City, State, Address, Country /Region, Fax number, PO Box number, Zip code, Nationality, Gender.
(iii) For you to request for refund / exchange, we would need your name, passport number, home address and signature.

(iii)

What are our legal grounds for doing this?

We process your Personal Data in the performance of the contract between you and Qatar Duty Free.

(iv)

How long do we keep your personal data for this purpose?

For this purpose, your Personal Data will be retained for as long as is legally required or for other business reasons in connection with the purposes described in this Privacy Policy and in line with our data retention policies.

6.4

To allow you to connect with us via social media [READ MORE]

(i)

What does this mean?

Qatar Duty Free is active on social media platforms like Facebook, Twitter, Google Plus, Flickr, Tumblr, LinkedIn, YouTube, Pinterest, and Instagram. When you contact us via social media, we will use your Personal Data in order to answer your questions and to respond to your messages.

In addition, when you visit a “Connect with us” screen on our Websites or Oryx Airport Hotel, you can contact us through a variety of communication channels. We provide you with our email address, for you to send us your feedback and suggested improvements, as well as our Website, Twitter, Facebook, and YouTube contact details. When you click one of the corresponding icons, you will be referred to the website or app of the applicable third party, whether this is your email provider or a social media platform of which you are a member or subscriber and your access and use of any social media platforms is governed by their own terms of use and privacy and cookie policies.

(ii)

What are our legal grounds for doing this?

We understand that you require a convenient method of communicating with us being a subscriber to those social media platforms and where you have given us your consent to marketing cookies on our Website, we will be allowed to provide you with relevant marketing which will offer you a selection of products when you use those platforms. If you wish to revoke your consent for use of these marketing cookies by Qatar Duty Free you can change your cookie settings on our Website or Oryx Airport Hotel.

(iii)

Which personal data do we use for this purpose?

For this, we use the communication channel you have chosen to use to connect with us and any Personal Data you supply to Qatar Duty Free. This may include your name, address, email address, gender and the personal data you have included in your message. In addition, when you click one of the buttons displayed for example “Like” or “Share” or retweet on our Website or Oryx Airport Hotel to indicate your interest and communicate with your network via the third party social media platform of which you are subscriber or have elected to become a subscriber, the relevant social media platform might place cookies on your device. To read more about cookies, please read our Cookies Policy.

Any information which you choose to voluntarily post to our interactive forum, is by nature made publicly available to other users who have access to that portion of our website. We encourage you not to share your Personal Data and we are not responsible for any information you choose to provide or communicate in such forums. Any disclosures you make are at your own risk.

(iv)

How long do we keep your personal data for this purpose?

For this purpose, your Personal Data will be retained for as long as is legally required or for other business reasons in connection with the purposes described in this Privacy Policy and in line with our data retention policies.

6.5

If you participate in prize contests, events, competitions, promotions and/or games of chance, to manage your participation [READ MORE]

(i)

What does this mean?

If you give us your consent to do so, we can send you emails with invitations to participate in prize contests, events, competitions and/or games of chance (collectively “Contests”). If you choose to participate in any Contest, we need your Personal Data to allow you to participate, to administer the Contest and where you are a winner to announce your to verify your eligibility to enter the Contest, to process the delivery of and distribution of the prizes and to measure the response to prize contests, events, competitions, promotions and/or games of chance.

(ii)

What are our legal grounds for doing this?

We will process your Personal Data based on the terms and conditions of the Contest. If you decline to provide this information, we will not be able to register or enter you into the relevant Contest or award you a prize if you have been successful.

(iii)

Which Personal Data do we use for this purpose?

For this purpose, where we are the organiser or sponsor of the Contest, we process your name, address, email address, passport copy, country of residence, proof of residence or age verification documentation, personal identification documentation, signature, and your entries in the Contest. Please refer to the terms and conditions of the relevant prize contest, event, competition and/or games of chance for relevant details of Personal Data processed under a specific Contest. We may also share your Personal Data with third parties sponsors of prizes in order to administer the prizes to you.

(iv)

How long do we keep your Personal Data for this purpose?

For this purpose, your Personal Data will be retained for the duration of the Contest you participate in and until award of the relevant prizes. For example, if you wish a return ticket, after you have flown, we will delete your Personal Data from our systems. Please refer to the terms and conditions of the relevant prize contest, event, competition and/or games of chance for relevant details of Personal Data processed under a specific Contest by Qatar Duty Free and a third party prize sponsors.

6.6

Only if you subscribe to the mailing list, for sending you relevant information about Qatar Duty Free [READ MORE]

(i)

What does this mean?

We will occasionally inform you about our special offers, news, and new products and may invite you to participate in prize contests, events, competitions and/or games of chance via the email address you provide us. You will only receive our newsletters if you subscribe to this mailing list.

(ii)

What are our legal grounds for doing this?

We will ask for your consent to send you personalised newsletters. If you no longer want to receive the newsletters, you can unsubscribe anytime by clicking the ‘unsubscribe’ link in any newsletter or at any time via our Website which will be effective immediately. However, if you raise an unsubscribe request by emailing or calling our Customer Care Center or by sending us a request by post, it may take up to 30 working days to process your request and update our systems to remove your email address from our mailing list.

(iii)

After receiving your request, Qatar Duty Free will not send you any further newsletters, our special offers or news via email and you will be marked as unsubscribed in our mailing list. Please note that if you have subscribed to receive any newsletters, offers or news from third parties, these service providers may still provide you with offers or news on Qatar Duty Free based on your request to receive such communications. You may change your marketing preferences with these service providers should you choose not to receive communications about Qatar Duty Free.

(iv)

Which Personal Data do we use for this purpose?

For this purpose, we process:

i. your name and email address;
ii. your preferences and interests, such as those that you have actively shared with us, but also those inferred through your registered interactions with Qatar Duty Free websites and apps (for which we may use cookies, please refer to our Cookie Policy which is available on our Website).
iii. your shopping history, both online (if you link your purchases to your profile) and offline (when making an offline purchase); and
iv. the links you click on in our emails.

(v)

How long do we keep your Personal Data for this purpose?

For this purpose, your Personal Data will be kept as long as you choose to stay subscribed to receive these emails from us. When you unsubscribe, you will be marked as unsubscribed in our mailing list.

7.

COOKIES

We also collect information through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to this website – for example, how you entered our site, how you navigated through the site, and what information was of interest to you. Read more about how we use cookies in our Cookie Policy.

8.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

We do not share your Personal Data with any other third parties outside our company without your explicit consent.

9.

HOW DO WE KEEP YOUR DATA SAFE? [READ MORE]

Safeguards

Qatar Duty Free has taken adequate safeguards to ensure the confidentiality and security of your personal data. We are committed to ensuring that your personal data is secure. In an effort to prevent unauthorised access to, or disclosure of, your Personal Information, we have put in place physical, technical, and administrative safeguards to protect your personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorised disclosure or access, as well as all other forms of unlawful processing (including, but not limited to, unnecessary collection) or further processing. In order to protect the security of your information, we use encryption technology when collecting or transferring sensitive personal data.

10.

CONTACT US [READ MORE]

You can request access, correction, restriction, or removal of the data that Qatar Airways processes about you at any time by sending a request to Contact us page of our Website. You will also, under certain circumstances, have the right to data portability, meaning that you have the right to receive your personal data in a structured, commonly used and machine-readable format to transmit those data to another controller. We may charge you a small, reasonable administration fee to respond to your request. Any request must include the following information: your name and address and any other information which may identify you.

Should you have any questions about the processing of your personal data or this Privacy Notice, please contact:

We will make reasonable efforts to revise any information that is incorrect, or update or change your information or preferences, as permitted by law. It may take several weeks to implement the changes. If you feel that we do not comply with applicable privacy rules you have the right to lodge a complaint with a competent data protection authority.

Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

This website uses two types of cookies: "Strictly Necessary" cookies, which are required to enable you to use the website; "Performance cookies", to collect anonymous, non-personal identifiable information about the usage of the website which enable us to continually enhance and optimise its performance; Strictly Necessary and Performance cookies cannot be switched off as the website requires these to function correctly.
For more information please read our Terms & Conditions, Cookie Policy for details.