Magento Rest Api Module – Crisp Live Chat Review – 2019

Why choose Crisp? Magento Rest Api Module

In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Magento Rest Api Module

How was that choice made?

Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.

What did we use before?

We have Used several other live chat earlier, which shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was clear at the moment: we needed to move on.

Chat history

We found 14 times history, 30 days History and unlimited history (for greater plans this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tags, others combined with a badly implemented search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.

How many connections do we need?

We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we make because we actually want to make contact with them all. Endless contacts was exactly what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:

So at Crisp, you do not scale by use – which is huge! They believe the identical way we do in Storyblokwe don’t want to limit the user to the usage of this machine (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.

Trigger events / messages

Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most options we analyzed and mainly available in the first paid plan.

Possibility to send campaign messages

From time to time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live talks provide. To be honest, we are not sending many emails, because we also hate spam on our side. So we want to send specific emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and fulfilled our needs at a reasonable price tag.

Number of brokers

The agent chairs is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire group (which can be cheap with most options ), or you might go for one chair for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We have begun to compare the very first paid program contrary to the majority of the high tier plans to observe the way the cost scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Magento Rest Api Module

Software Compatibility

Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources – so we concentrated on how they work and function together with Slack. We analyzed some of these and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.

Control the client via JavaScript

We are using the chat not Only on the site but also in our application itself. Clients may want to report a problem or merely have a quick question about something, therefore the lead integration, and a option to initialize and hide/show the client with JavaScript has been a must-have. It had been possible with most live chats we’ve tried, the documentation of Crisp about their JavaScript SDK is clear and well documented so we got that running in less than half an hour.

What’s Crisp?

“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you are able to manage all your user inquiries.”

From our experience, Crisp actually Ships with all the attention on that chat experience for your clients. That is exactly what we were looking for since we evaluated other solutions.

Cost

This one is tricky. If you read The last few points you noticed that we contrasted the lower tier plans and feature with the highest tier programs, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but might have to cover. We are pleased to state we think we have the best fit for us, maybe it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your own best fit.

Wrap-up

We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live discussions too, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all of customers that are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad that we made that choice. In case you’ve got a query or want to inform us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Magento Rest Api Module