DELIVERYOrders placed Monday through Friday will begin processing the following working day and will be shipped within two working days. Orders received on weekends or puplic holidays will begin processing the next working day.

During trade shows and holidays, the preparation of the order might take a bit longer, in this case you will find a notification on our website.The usual delivery time within Switzerland is 1-2 workdays (PostPac Priority). For orders from abroad delivery time can be up to 10 workdays longer.

We kindly remind our European neighbours that Switzerland is not an EU member state and therefore taxes and duties will be charged.

Taxes, Customs & Import FeesAll orders outside of Switzerland may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). Any customs or import fees are charged once the parcel reaches its destination country. These charges are to be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current fees before you order, so you can avoid unexpected charges. We have no control over delivery delays caused by punctual customs controls. If you refuse a shipment from Petit Stellou, you are responsible for the original shipping charges, import fees that are included on the package, and the cost of returning the package to Petit Stellou. This amount will be deducted from your merchandise refund.A signature may be required on receipt. If youare not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched and we will not ship your package again if you weren’t able to collect your package.No international shipping on Baby Moses Baskets

RETURNSWe have prepared and dispatched your order with outmost care and attention in order to meet your taste and satisfaction. If for whatever reason, you do not wish to retain the product(s), you have the right to return the product(s) to Petit Stellou within 10 days from the date of delivery.

How to proceed:

Drop us a mail at info@petit-stellou.com with following informations:

Order #

Name of product(s)

Reason of return

We will then get back to you with corresponding return form, depending on your place of residence.Please be aware that the shipping costs of the returned merchandise will be entirely at your expenses. Customs duties, import sales taxes and handling charges will not be refunded if the goods are returned.All products must be returned in original packaging and with the original hangtags. Petit Stellou will not accept any product(s) that have been washed, worn, stained, damaged or altered in any way. Product(s) that do not meet these conditions will be returned to you at your expenses.Excluded from the above right to return goods are:Gift Cards, skincare products, Baby Moses Basket, products especially custom orderd or manufactured.Unidentifiable returns may not be possible to refund. Returns will be handled within 5 working days from receiving the return. The returned product(s) will be refunded to the same card or account that they were paid from. Shipping costs will not be refunded.Petit Stellou recommends sending your return with traceable post, so please keep your track & trace receipt to track your order. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded.