Income Recovery Officer - Tenant Services

Employer:Reading Borough Council

Reference:DEN0025

Published:Fri 01/03/2019, 10:40 AM

Closing on:Mon 18/03/2019, 23:59 PM

Working Pattern:Full Time

Hours: 37 hours per week • Fixed Term, 9 months.

Salary:RG5 SCP 28- 34 (£25,463 - £ 30,756) with a gateway at scp 31 (£28,221) is subject to meeting the progression criteria, funding and the work at the higher level being available. It is intended to appoint to this position at scp 28.

DBS Check:No

Location:Reading

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About us:

Looking for a rewarding new role that offers flexible and family-friendly working options? You’ve found it – and plenty more. It’s your chance to join a friendly and supportive team of people who work together to make a positive difference for everyone in Reading. Join us, and you can look forward to excellent training and development opportunities too, so you can grow your skills and build a great future with us.

About the role:

We require a focused and motivated individual to prevent homelessness and support tenancy sustainment by providing trial calculations for entitlement to housing benefit and universal credit, to offer advice on welfare benefits and worklessness and to promote financial and digital inclusion to all Council tenants and residents.

About you:

The post holder will be required to ensure that the Council's 'landlord' responsibilities within the Tenancy/Licence Agreements are met and tenant responsibilities are communicated and enforced. The post holder will be required to take legal action against those tenants who continually break agreements and/or miss payments according to pre court protocol, legislation Council policies and procedures.

Other main duties of the role are:

To train in the investigation and answering of complex queries relating to rent accounts against which legal action is being carried out.

To train in visiting and interviewing tenants in their own homes who have rent / housing debt or problems relating to Housing Benefit/Universal Credit.

To train in jointly working with other Council departments and external agencies on cases, case conferences and visits in support of multi-agency interventions.

To train in thoroughly investigating, evidence gathering, case preparation and presentation of legal notices in line with legislation and Council policy and procedure.

Experience Required:

Previous experience of working to targets

Excellent written and verbal communication skills will be essential to this role.

Our offer:

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

Local Government Pension Scheme

24 days holiday plus public holidays (rising to 32 after service)

Childcare voucher scheme

Cycle to work scheme

Season ticket loans

A range of local discounts

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

If you would like an informal discussion please contact Jamie Hill, Tenant Services Team Leader on 0118 937 4196.

Internal Reading Borough Council employees must login via Employee Self Service to apply. If you have not yet been issued with your Employee Self Service account, or you have any queries, please email EmployeeSelfService@reading.gov.uk with details.

Visit http://www.reading.gov.uk/jobsearch for more details on how to apply online. Alternatively, call the Recruitment Team on 0118 937 2757 quoting the job reference number and the job title of the post you are interested in.

Please do not send a CV: for the purposes of equal opportunities, we can only accept Reading Borough Council application forms.

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

Closing date: 18 March 2019

Please note that these dates are indicative at this stage and may be subject to change

Salary:RG5 SCP 28- 34 (£25,463 - £ 30,756) with a gateway at scp 31 (£28,221) is subject to meeting the progression criteria, funding and the work at the higher level being available. It is intended to appoint to this position at scp 28.