FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

What type of shipping service do you offer with "Economy Flat Rate Handling Fee?

All "Economy Flat Rate Handling Fee" are charged $7.50 per order. Choosing this method gives us the option to choose a shipping carrier that is most effective for us (UPS or USPS). If you require UPS or USPS specifically, please choose that shipping option
during checkout. Fluids & Hazardous
materials will incur an additional $1.00 per bottle to ship. This small fee
is for the additional handling required to ship fluids and ensure that you
receive your parts undamaged. For all Hawaii, Alaska, Puerto Rico or
countries outside of the continental USA, there will be different shipping
charges depending on the method of shipment chosen. Hawaii, Alaska, and
Puerto Rico customers will have the option of shipping with UPS Ground, 2nd
Day Air, Next Day Air or USPS priority mail. All other locations will have
the option of shipping with UPS express (2-3 business days) or UPS expedited
(3-5 business days)
Note: Some countries are not supported with UPS expedited, in this event,
only UPS express will be shown under delivery options.

My shipping and billing address are different, can
you ship to the shipping alternative address?

Shipping to a non billing address (via payment method "Credit Card"): If your order is shipping to an address other than the billing address on your credit card, we may contact you to for additional verification. Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card.

Can I make international orders online?

Absolutely! Our online shopping cart allows us to ship to any country
accepted by UPS. In addition, we have passed on our savings to our
international customers. Canada customers will now see 20% off published UPS
rates on all Air shipping methods and all other countries outside the
continental USA will see 40% off published UPS rates on all Air shipping
methods (discounts have already been applied by our shopping cart, there is
no need to enter any codes to apply for this discount).

Does Extreme PSI Price Match?

Yes we do (major websites or companies only). We will NOT MATCH EBAY
PRICING!

So why should I buy from Extreme PSI?

We offer very competitive prices and will price match any major company!
All of our products we carry are generally IN STOCK and ready to be shipped
within the same day (no later than 3PM EST). In addition, all parts ordered
through Extreme PSI carry FULL MANUFACTURER WARRANTY!

Is it safe to enter in my Credit Card number when
placing an order?

Absolutely! Unlike many other shopping carts, ours is secure and
encrypted! That means you are 100% Fraud Protected!

I recently placed an order, how can I track
it?

All online tracking can be found
<here>.
You can also reach us via email at
[email protected] for all
tracking numbers!

Does Extreme PSI have a showroom or a shop to work
on cars or is it all internet based?

Feel free to come and visit our shop! We have a full show room area
filled with goodies and are ready to help you with any questions you may
have. Unfortunately, we are not doing any types of install at the moment but
are looking forward to offering these services in the near future.

What types of payment do you accept?

We accept all major credit cards, paypal, and money order/cashiers
check.

I have an unused item I purchased, can I return it
without being charged a restocking fee?

All Non-defective Returns are subject to
inspection and will be charged a 20% Restocking Fee upon approval.

So what can't I return?

Absolutely no refunds on turbo kits,
intercoolers, wheels, exhaust systems, down pipes, brake kits, coil over
kits, special orders, electronic or any used items!

I'm trying to place an order online but it keeps on
giving me giving me credit card error, what should I do?

Almost 99% of the time, the error may be due to billing address not
matching to the credit card number, insufficient funds, or your daily
spending limit. Please contact your credit card company to get this
resolved. If this is a problem on our end, please feel free to contact us so
we can have it resolved.

I hate ordering online, can I call in to place an
order?

You sure can! Please give us a call during our business hours from
Monday - Thursday between 9:00am - 6pm and Friday between 9:00am - 5:00pm EST
@ 1800-PSI-4502 or (215)244-4295