where do i send my firepod to be fixed?where do i send my firepod to be fixed?

AnonymousSep 29, 2008

I have the same problem. I don't think I will buy anymore of there products, or anything else anyhing else thats made in CHINA.I have the same problem. I don't think I will buy anymore of there products, or anything else anyhing else thats made in CHINA.

AnonymousJan 10, 2009

I have the same problem with my firepod, I have sent it in for repair, I don't know what company you were talking to but when I called, I was talking to a human on the second ring of the phone, I was transferred to a tech and talking to him in less then 5 minutes. All the workers at Presonus were very nice, they knew what the problem was and sent me an email with info on how and what to do to send it in. Maybe it costs 85 bucks, but I have had pretty good luck with my firepods so far, so it is worth it to me. I have talked to Presonus a couple of times and every time I have had the same result. As a matter of fact the second time I called them I asked them that if I could get a copy of cubase LE4 since my firepods had just LE with them, and they sent me a copy no charge in less then a week. So I give Presonus a thumbs up!!!!

Presonus user for 2 years and happy! I have the same problem with my firepod, I have sent it in for repair, I don't know what company you were talking to but when I called, I was talking to a human on the second ring of the phone, I was transferred to a tech and talking to him in less then 5 minutes. All the workers at Presonus were very nice, they knew what the problem was and sent me an email with info on how and what to do to send it in. Maybe it costs 85 bucks, but I have had pretty good luck with my firepods so far, so it is worth it to me. I have talked to Presonus a couple of times and every time I have had the same result. As a matter of fact the second time I called them I asked them that if I could get a copy of cubase LE4 since my firepods had just LE with them, and they sent me a copy no charge in less then a week. So I give Presonus a thumbs up!!!!

5 Answers

I have the same problem with my firepod, I have sent it in for repair, I don't know what company you were talking to but when I called, I was talking to a human on the second ring of the phone, I was transfered to a tech and talking to him in less then 5 minutes. All the workers at presonus were very nice, they knew what the problem was and sent me an email with info on how and what to do to send it in. Maybe it costs 85 bucks, but I have had pretty good luck with my firepods so far, so it is worth it to me. I have talked to presonus a couple of times and everytime I have had the same result. As a matter of fact the second time I called them I asked them that if I could get a copy of cubase LE4 since my firepods had just LE with them, and they sent me a copy no charge in less then a week. So I give presonus a thumbs up!!!!

Yes, i agree with many of the comments above as far as having them repair the unit adequately. this is the second time within a year that something has gone wrong with our firepod- (for 50 bucks more you can get a motu/8pre!)
some of these comments have been stated , but i would check everything out before sending/repairing-
1.check firewire cables, new cable,+ connection to firepod (flimsy)
2.check with another computer - should check out and sync automatically without installing drivers (they say)-
- in/outs preference window/audio; audio/midi set up window pref/audio/driver in daw
3.have the computer and firepod connected with the firewire-
and then do a restart on the computer- sometime this will sync - also might try turning the firepod off and then back on with firewire cable connected to computer
4. if none of this works- either send it back and cross your fingers- or junk the thing (all this wasted time!) and step up to a motu/8pre-ive heard good things about this for only $50 more

Anonymous

Re: not syncing

Don't send it back. they've repaired mine it took 5 weeks to repair it plus time for shipping. they didn't even repair it correctly the inputs were so loose that the cable was literally falling out of the unit. I had to send it back again this time they told me it would only be one week. I told them I wanted a brand new one. they refused to give me another one unless it fails again. they're trying to repair it as slowly as possible so the warranty runs out. i'd never pay these guys money to fix my firepod. When i call for an update on the progress I'm on hold for at least 20 mins everytime no matter what time of day it is. I can watch an entire tv show before some one picks up. they feed you the same ******** too. it's being worked on right now and they're making sure the unit is working before it is fixed. HA!! I'm trying to find the ceo's phone number or something becuase no one else wants to help me.

Anonymous

Re: not syncing

Could be a bad cable, bad firewire card in computer, or the unit is damaged. Might want to connect the unit to someone else's computer with a new Firewire cable. If this doesn't work, chances are that the unit is defective. I have the same problem right now and I'm having to send the unit back to Presonus. They charge $85 for parts labor and the return shipping. The replace the entire board, so it's like getting a new unit. Hope that helps.

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4. When the Phone Connection Wizard is displayed on your computer, click Next.Enter the name you want for your phone, and then click Finish.

Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone

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If still no go try this .

Unplug the phone from the PC, restart both the phone and the PC. When the PC is done booting, plug your phone in and see if the autorun box pops up.

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still if nogo try this .

you have to select disk drive (when plugged in via notification area) to be able to view the drive in windows and htc sync to use htc sync.
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As such, the HTC Sync program for Brew will only synchronize Outlook contacts and calendar or Outlook Express contacts between your computer and your phone.

The sync software is pretty basic but does the job. If you want to sync
music and media with the device then this won't do that for you. Instead
you'll have to sync media to the
storage card.

The Freestyle comes with a Music application that gives you the ability to play music that's on your microSD card.
To load music on your microSD card:
Connect your device to your PC via the supplied microUSB cable.
Select Disk Drive from the popup menu.
Once your device is connected, it will be listed as Removable Disk Drive under My Computer (Click Start > My Computer) and open it.
From there, you can simply drag and drop the music files onto your device's microSD card.

connect the phone to your computer, the phone will promt you to select option as "Active sync"or "Disk mode", select disk mode, and you can find the phone memory card in your My Computer section. You can then copy the photos from there. Or if you want to do it through Active sync, you should first install Active sync on your PC.

Install it using USB cable connection with your computer (Windows mobile sync must be installed so your computer can regonize it.)

How do I install Microsoft ActiveSync/Windows Mobile Device Center (WMDC)?

Insert the "Getting Started" CD that came with your device into your PC and follow the prompts. Note: The disk will detect what operating system you have and what sync software you have loaded. If you already have ActiveSync installed on your PC, it will not give you an option to install it from the disk (same for WMDC) until it has been removed from your PC.

I fixed this problem by going to Start>Control Panel and uninstalling the Java 64-bit program. It is incompatible with the Neo sync application. The other Java program on there is compatible. It worked immediately without even restarting. (I tried the above Best Solution, but on the newer computers, I get a message saying the Vista driver is only for Vista, not for Windows 7).

Dell made an entry into the market of Personal Digital Assistants (PDA)
with Axim X5. The Dell Axim comprises of families of X5, X3, X30, X50
and X51. The Dell Axim PDA can be connected to the computer either by
using a cradle or a sync cable. The sync cable connects the device to
the computer directly. Here are the steps for connecting a Dell Axim to
a computer using a sync cable.

p 1
The
Microsoft ActiveSync software must be installed in order to connect the
PDA to the computer. This software is found in the Dell Axim Pocket PC Companion CD.

Step 2
The Axim X51 PDA has a 36-pin connector, while the X3 has a 22-pin docking connector.

Step 3
Connect the USB connector found at the end of the sync cable to the computer.

Step 4
Check
the PDA. If the PDA is not properly cabled to the computer, you will
get the following message: “Connect your device to a computer using a
sync cable or cradle before running the system update. Ensure that
ActiveSync is installed on the computer and that the ActiveSync
connection is successful.”

Step 5
Ensure that the Dell logo faces upward.

Step 6
Use the sync cable to set up a partnership, which can be done multiple times when you sign in as a guest.

20 minutes after posting the same problem.... I figured it out, ahah... So one case is that you turned off your unit before the firmware update was ready (caused internal damage to your unit) so you might have to send it back. However, what I did was I uninstalled the firestudio cd/driver w/e the heck it is that came with it and then installed it again. That way the universal driver deals with the software for the firestudio the way it should. After doing that and restarting it, simply turn on your unit and it should be red for a few seconds (i thought i was still screwed) but then it turnes blue and syncs... so try that... i might just work.

software you need to install software
let it install before connecting phone to comp
then after finish the install then connect the phone to usb cable
you might if this didnt work the first time have to uninstall all the software and try a fresh copy of the software in comp to sync everything with desktop manager