Information on the EU Commission online platform for out-of-court resolution of disputes:

The purpose of REGULATION (EU) No 524/2013 of the EUROPEAN PARLIAMENT and of the COUNCIL of 21 May 2013 is to create an Internet platform which aims to facilitate independent, impartial, transparent, effective, fast and fair out-of-court online resolution of disputes between consumers and traders with regard to purchase or service agreements concluded on the Internet. Consumers can receive further information and gain access to the Online Dispute Resolution Platform via https://ec.europa.eu/consumers/odr/.

Information about dispute settlement procedures:

In accordance with § 36 of the Law on Alternative Dispute Resolution for Consumer Disputes (VSBG) we are obliged to inform you as follows:We are not willing and not obliged to participate in a dispute settlement procedure.