Trusted Traveler Program Denials

To qualify for one of the U.S. Customs and Border Protection (CBP) Trusted Traveler Programs, you must voluntarily undergo a thorough background check against criminal, law enforcement, customs, immigration, agriculture, and terrorist indices to include biometric fingerprint checks, and a personal interview with a CBP officer.

In the event you are denied or revoked from the Trusted Traveler Programs, you will be provided information in writing detailing the reason for this action. If you feel that your Trusted Traveler application was denied due to inaccurate or incomplete information, then you may provide additional documentation to the CBP Trusted Traveler Ombudsman and request reconsideration. You may send an email the CBP Trusted Traveler Ombudsman at: cbpvc@cbp.dhs.gov- Attention: CBP Ombudsman

Having a criminal record or past violation of CBP laws/regulations/policies may render you ineligible for participation in the Trusted Traveler Programs. These programs have strict criteria for participation. For further information on qualifications, please visit the Trusted Traveler Programs webpage, or contact your nearest Enrollment Center.