Returns/Exchanges

If you are not happy with your purchase, we will be glad to accept a return or exchange.

You can return unworn shoes for up to 60 days from the purchase date. Shoes must be in the condition you received them and in the original box.

Please send your return to:

Phoenix Footwear
Consumer Returns
107 Main Street
Old Town, ME 04468

For your protection, we recommend you send your return via UPS or insured parcel post. Postage is required on all return packages, however, your exchange is shipped back to you freight free. We are only able to refund freight if the product is defective or a shipping error is made on our part.

Trotters Warranty

Trotters stands by our product and our shoes are covered by a one year warranty against manufacturer defects. If you believe your shoes are defective we will be happy to evaluate them for you. All warranty claims must include proof of purchase and should be sent to:

Trotters
Quality Control
107 Main Street
Old Town, ME 04468

Trotters is not responsible for shipping costs to send item for evaluation. Items that are found to be free of defects will be returned. Please allow 2-4 weeks for completion of this process.

For further information, please contact customer service at custserv@trotters.com or by calling 888-218-7275.