FAQ

This is
the section of our website where we provide answers to the questions we receive
most frequently.

If you
have a problem with anything on our website, this is where you should come
first. If your question does not get answered here, feel free to pop us an
email at shop@hugeonline.co.za and we will gladly answer any questions you may have.

There’s
something I want that is not on your website – can you get it for me?

You can
contact us with your product request, and we will try our best to assist.

What
happens if a product is lost, stolen or damaged while being shipped?

While
the courier we use have proven themselves to be highly reliable (we have thus
far had 0% of our orders damaged or lost due to the courier), we do take the
precaution of insuring every product that is shipped. Should a product not
arrive or arrive damaged, please contact us immediately so we can organize the
shipping of a replacement product, or a refund.

Firstly,
we apologize for the inconvenience! As computer enthusiasts ourselves we
completely identify with the frustration that comes from purchasing a new
component and then having it not function correctly. Please contact us with a
detailed description of the problem that you are experiencing – we will then
troubleshoot the problem with you, to ensure that the product is faulty
(Swapping out products that are not faulty inconveniences both us and you). If
the product is faulty we will then generate an RMA. At this point you can
return the product to us, either by dropping it off at our offices or shipping
it to our offices. We will then swap out / repair the product as quickly as
possible and then ship the product back to you. We cover the shipping from us
to you, however the shipping from you to us is your responsibility. Please note
that, while we strive to handle RMA's as quickly and efficiently as possible,
we are dependent on our suppliers, which means that you could be without a
product for a week or longer, in extreme cases. All faulty products are taken
back to our suppliers as soon as possible after receiving them. At this point,
our suppliers will test the product, and possibly send it to their suppliers
for testing. If a fault is found, a new unit will be issued as replacement, and
if no stock of the new unit is available, often a market related credit will be
given. We pass this credit on to you, and you may use it to purchase any item
that is stocked by us. Please note that no refunds will be given for faulty
components; only credits will be given, and only if we were credited by our
suppliers.

Currently,
we do not ship beyond the borders of South Africa. However, should you wish to
place an order from outside of South Africa and arrange for your own collection
and shipping, this can be arranged.

I don’t
know what to buy! Can Huge Online help me make my decision?

Feel
free to contact us with any questions you have and we will assist you in any
way we can.

I’ve
seen a product cheaper elsewhere – will you match the price?

We
strive to have competitive, relevant pricing. Having said that, we will not
always match our competitors pricing – how come? Because we believe in offering
great overall value through a combination of not only competitive pricing, but
also excellent pre-sales advice and after sales support. We will not compromise
the level of service we offer, and therefore cannot always offer the lowest
prices in the industry. However, should you receive a lower quote from one of our
competitors, you should still feel free to contact us, and we will do what we
can to ensure that Huge Online offers you great overall value.

I’m
interested in paying by cheque – can you accommodate me?

Unfortunately
we do not accept cheques.

What happens
if a product I order is not in stock?

Unfortunately,
we cannot always keep every listing on our website 100% up to date in terms of
stock levels. In the case that something is not in stock, we will offer you an
equivalent product, or provide you with a full refund. We would love to offer
accurate stock levels on all our products and it’s something we are striving
towards,

How
long does it take for an order to be shipped?

Orders
are only processed after payment has been confirmed. The order will normally be
shipped on the following business day after the order has been processed.
Shipping time varies depending on Shipping Method chosen on the Checkout page.

If I
chose to collect my order, when can I collect it?

We will
contact you once your order is ready for collection. Normally on the same day
payment has been confirmed.

What
happens if there is a mistake on the website?

We
endeavor to ensure that our pricing is completely accurate but occasionally
mistakes happen. All of our prices are listed with “Errors and Omissions
Excepted” – if we cannot source a product at the price listed we will offer you
a full refund. When you receive an order email from us, please note that this
e-mail is only an acknowledgement of receipt of your order and your contract to
purchase these items is not complete until we send you an e-mail notifying you
that the items have been shipped or are ready for collection.

Please
Note: Although we are primarily an online shop we do carry stock on most
items. If you wish to collect an order from us please place an order and we
will contact you once your order is ready for collection.