3.0 stars - Very GoodBased on 11 reviews

We love Madrona House

My Loved One(s) Live(s) Or Lived In This Community

November 2018

5.0 stars - Excellent

Johanna Vanderlee

Our father has been living at Madrona House for over a year and it's been a great place for him physically, mentally, and emotionally. The well-trained, warm, and helpful staff at Madrona House gets to know your elder and makes them a part of the friendly community there. Numerous beautiful and cozy spaces for family and friends are available for the frequent musical performances, art classes, and exercise groups at Madrona. The weekly menus are amazing, thanks to Chef [name removed] and his skilled kitchen staff. Most importantly, our father really likes living at Madrona House!

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00

Bad Customer Service

Other

August 2017

0.5 stars - Review Score

The Madrona House - Bainbridge Island, WA Visitor

I called to get information on a resident who resides there today. Casey picked up the phone and greeted me which was great; however she was short and quick. At the end I thanked her for her time and she hung up on me. As a professional to professional, I expected a higher quality from your staffs.

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11

There are many senior living options out there. Which one is right for your family?

Our service is completely free.

Call 1-800-805-3621

Great staff...POOR management

My Loved One(s) Live(s) Or Lived In This Community

July 2017

1.0 stars - Review Score

The Madrona House - Bainbridge Island, WA Family

The Madrona House has poor management with a very unaccommodating DNS. This building is almost always short staffed and it seems to be getting worse. This place is NOT worth the money we pay for PRIVATE pay care. We love the caregivers and med techs because they seem to be the only people who really know what's going on. I DO NOT recommend moving your loved ones here until new management comes on board. [Removed] have made our experience with this company an awful one.

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10

Committed and Caring Staff

Both my parents live at the Madrona House on Bainbridge Island. My father lives in Assisted Living and my mother lives in Memory Care. I moved my parents from the east coast. This was a very big decision and we have no regrets. The staff is caring and committed to each and every resident. My parents feel safe and well cared for. Communication with staff and management is productive, effective and positive. I am thankful to have my parents living so close to me in a facility that respects my parents and supports me and my whole family in a process that is not always easy.

My mom received excellent care.

My mom was 94 when she had a fall at home after the flu left her weak and unable to get around on her own. At that point she required around the clock care which was more that we could provide in our own home. We were so thankful to find The Madrona House where trained staff is there around the clock 7 days a week. Their kind employees cared for her just like she was their own mom and were mindful of her special food needs. They helped her with all the things that she was no longer able to do for herself. Mom enjoyed getting to know all of the nurses, CNAs, and housekeeping staff who came to her room to check on her, took her for walks in her wheel chair, and brought her to the dining room for meals. The amazing staff made my mom feel special and treated as a person. We couldn't be more satisfied with the excellent care she received at The Madrona House.

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Mom

After my mother had a stroke and later broke her leg in three places, she needed 24 hour care, as even after her summer in the nursing home she still had a boot and later a brace, and had short-term memory loss. Madrona house memory care has been great, with very helpful, friendly staff and many activities and a very personal feel, also great food and the fourth floor has a lot of sunshine and nice views, and the facility is close to town and gives beautiful bus rides in the wheelchair accessible bus. Our price is higher than many units as we are renting a bedroom and a sitting room and my Mom has had a higher level of care than some others. She lived in Madison Avenue House for the three years prior to this in assisted living and it was another great experience for her in a difficult time, after my father passed away and leaving a rental house and having to give up her car and independence due to her stroke.

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00

Five Stars for Madrona House and its Memory Care Unit

I am a registered nurse working at a Regional Medical Center, in Kitsap County, with 11 years experience. I have been a hospice respite volunteer and worked as an assistant manager in an adult family home on Bainbridge Island, prior to becoming a nurse. My 94 year-old mother lived with me in our home until December 2013 when her dementia progressed to a point when she needed 24 hour care support while I worked and on those nights prior, when I needed to sleep. I brought in private and agency help as long as I could but but that became very expensive and stressful when care providers had to cancel with short notice.

My first step was to place mom in a "daycare" environment at a [name of different community] that had a locked dementia unit, on days that I worked, picking her up each evening after I got off work. I packed her lunch/dinner each day as she had particular tastes. This arrangement was stressful to her, though the staff was very caring. She required lorazepam 1-2 times every day she attended: there was little organized activity, most of the caregivers spoke English as a second language, and she didn't know what to do with herself. She would have enjoyed TV but they kept the volume very low so as to not aggitate some of the residents.

I next placed her in a new adult family home on [name of different community], believing the smaller venue would be a better fit. Having enjoyed working at one prior to nursing school, I had a good understanding of staffing needs fluxing with varying levels of care needs of 1-6 residents. One of the caregivers had worked as a private pay caregiver for mom in the past which was a huge plus, as mom adored her. After three weeks, I realized some of her care needs were not being met, particularly in the area of toileting, as she was not one to announce her needs and managed herself as best she could. The staff, at the time, had 1 or 2 total care residents which made it harder to coordinate, minimally, hourly rounding (routinely done in the hospital setting).

Madrona House had only been open a couple of months when I rather frantically decided I had to move mom again, just a couple days after Christmas, 2013. I called and received a tour the next morning. Oh, my gosh! It was (and still is!) a wonderfully warm and inviting environment, with very engaged CNAs and nurses, under the direction, on the Memory Unit, of Sol Johnson, a gifted RN whom I have known for over 15 years, having known her to be a well-respected and valued (by staff and residents) Director of Nursing at Martha & Mary's, when I was a nursing student, privy to staff conversations.

Mitzi, the Managing Director, a lifetime Islander, was (and is) wonderful to work with: engaging with professional behaviors, compassionate and passionate about meeting the needs, holistically, of all of the residents, from those living independently to mom's group of memory care residents. Her office is always open, I find her frequently up on the units interacting with the residents, addressing each by name with warmth and respect.

Mom had only a very few doses of lorazepam in the beginning week of her transition to Madrona House on Jan 2rd, 2013. Even though I felt confident that this was the perfect fit for mom, I kept my professional eyes and ears open for several months, going at odd times of day, different days of the week, calling to speak directly to her, visiting at meal times, randomly joining in her resident activities. I visited 3-4 days every week, still do at least twice each week, and feel extremely good about every aspect of her care. And SHE likes her home.

At 94, she enjoys the family style seating at mealtime, participates in all activities that involve singing, music, and exercising of any kind. You should see their monthly activity calendar detailing every activity planned. It is amazing! (twice weekly Yoga, weekly Tai Chi Qi Gong, weekly Physical Therapist led exercising, walking club, exercising with Debbie).

The Life Enrichment Coordinator, Janice [last name removed], is one of the most positive, engergetic women I have ever had the pleasure to know. She is right "in the moment" with all of the residents, almost charismatic in her ability to getting residents engaged in incredible list of activities presented each day.

I cannot speak highly enough of the quality of care mom receives at Madrona House. I am extremely grateful to have made that connection. The 24/7 CNAs working there are all quality people, truly dedicated to assisting these residents with all of their daily/nightly activities, always cheerful and warm.

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10

Poorly designed facility, inadequately staffed

The physical design of the facility is poor. The floors are long and narrow and the third and fourth floors are separated by a fire door and the nurses' station, laundry, and utility closet. The fire door is heavy, and sooner or later a resident will be injured. Caregivers cannot see the residents' rooms in the east facing section from the west facing section, yet quite often only two CNAs are on duty on the entire floor. Since some of the residents require the assistance of two people for showering, toileting, and morning and bedtime routines, one end of the hall is left without a staff person on hand for extended periods. If a resident has a fall, it's conceivable that they could lie on the floor for at least 45 minutes before they are discovered. The caregivers are exceptional, but there aren't enough of them. Managemet doesn't want to hear about these concerns. Employees are often asked to work double shifts, because people commonly call in sick. In my opinion, safety has been compromised by the unfortunate design of the building as well as the owner's resistance to hiring adequate staff.

Overall things have gone well at The Madrona House! It's a brand new facility, and everything is very clean and well kept. The staff are all very friendly, and seem to take good care of the people who live here. I really appreciate that the employees actively try and involve the residents in the various activities, they will stop by my loved ones room a few times a day to let them know what is going on and invite them to join. It was a bit of a difficult transition for my loved ones, they were not used to this style of community living, but the staff have worked hard to be accommodating and friendly, and they seem to have settled in well!