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Zenhaven is a subsidiary of Saatva, a fast-growing online mattress seller with excellent customer feedback. Zenhaven mattresses are handcrafted in the United States from 100% pure latex, with increased breathability and different levels of firmness on each side, a feature that provides sleepers added comfort and years of support.

How is Zenhaven rated?

Breakdown

9/10

Product Features

9/10

Pricing

8/10

Service Features

9/10

Company Reputation

Overall Rating: 8.7 / 10 (Excellent)

The Zenhaven latex mattress is a great alternative for those who want to transition from innerspring mattresses and want to avoid the off-gassing problems of memory foam. Since the Zenhaven bed offers two firmness levels in one, the mattress is an ideal choice for those undecided about which firmness level to select or who would like to alternate between them. Additionally, all the materials used by Zenhaven are natural and eco-friendly. Like Saatva, Zenhaven's home trial and warranty are top of the line and provide consumers with added protection. Both parent company and subsidiary have droves of satisfied customers, as evidenced by hundreds of positive reviews on Trustpilot.com.

Zenhaven Product Features

Product Features - 8.5 / 10

Zenhaven offers a unique latex design that combines two firmness levels into a single mattress. To select a different level of firmness—Luxury Plush or Gentle Firm—consumers need only flip the mattress over. This option not only takes much of the guesswork out of buying a new mattress but allows customers to obtain two beds for the same price.

The Zenhaven is made out of 100% pure, tree-tapped Talalay latex. A facility in the USA processes the raw material and turns it into a two-sided mattress that also features five distinct support areas to provide comfort to the different parts of the spine. Additionally, the mattress is wrapped in an organic New Zealand wool layer that provides flame-resistance and an organic cotton cover.

When purchasing the Zenhaven, consumers may also purchase a bed frame or foundation, which can be delivered along with the mattress and installed free of charge with the company's white glove service option. The Zenhaven latex mattress is 10 inches high and is compatible with the Saatva adjustable base.

Sizes

Twin

Twin XL

Full

Queen

King

California King

Type

Latex

Upholstery Layer Materials

Wool

Cotton Fiber

Firmness Levels

Luxury Plush (level 4-5) and Gentle Firm (level 7-8)

Type of Fire Retardants Used

Fire resistant wool layer

Cooling Layer

Adjustable Positions

Adjustable Firmness

Base Included

Box Spring Included

Customizable Size

Customizable Shape

Customizable Thickness

Additional Products

Bed Frames

Adjustable Bases

Foundations

Zenhaven Pricing

Pricing - 9 / 10

As an all-latex product, the Zenhaven is among the most expensive mattresses we have reviewed thus far. A Queen-sized Zenhaven costs $1899, yet shipping is free, and customers receive white-glove service. Those who try the mattress during the 120-night home trial and are not satisfied with the product can receive a full refund, minus transportation costs. Zenhaven does not charge restocking fees for this service. However, customers must note that the adjustable base is non-returnable. Financing is available through PayPal Credit, which offers zero payments and interests for six months after the purchase. Finally, company representatives are available 24/7 over the phone, by email or live chat.

Price

$1,899.00

Base Price

$259.00

Adjustable Base Price

$1,399.00

Financing

Financing Details

Zenhaven offers financing options through PayPal Credit, which features "No Payments + No Interest if [the account is] paid in full in 6 months on purchases of $99 or more". Once the 6-month promotional period is up, a 19.99% APR applies.

Free Shipping

Full Refund

Refund Policy Details

The company offers a full refund less transportation costs if the mattress is returned within the 120-day home trial period.

Restocking Fee

Service Features - 8 / 10

Zenhaven offers free white glove delivery, which includes the delivery and installation of the new mattress and the removal of the old one. Since Zenhaven doesn't show its mattresses in stores, it also offers a generous 120-day home trial period that allows consumers to make sure they are satisfied with the product. If the customer is unsatisfied within this period, they can receive a full refund, less the cost of transportation. Additionally, Zenhaven offers a 20-year warranty which will replace or repair the mattress if a manufacturing defect is found. For the warranty to remain void, customers must use the bed on a suitable base and frame. Likewise, if the bedding is damaged, the warranty is voided.

Zenhaven Service Features

Customer Support

Phone

Email

Live Chat

Delivery Options

White Glove Delivery

Installation

Mattress Removal

Website Features

FAQs

Made in USA

Warranty

20 years

Warranty Details

From Zenhaven's website: "If your Zenhaven mattress is deemed defective at anytime during the two-year period following your delivery date, it will be replaced with a brand new mattress at absolutely no cost to you. Beyond two years The Saatva Company will completely repair and re-cover your mattress for transportation costs of $99 each way." Other restrictions may apply.

Home Trial

120 days

Home Trial Details

From Zenhaven's website: "If your Zenhaven mattress is deemed defective at any time during the two-year period following your delivery date, it will be replaced with a brand new mattress at absolutely no cost to you. Beyond two years The Saatva Company will completely repair and re-cover your mattress for transportation costs of $99 each way." Other restrictions may apply.

Zenhaven Company Reputation

Company Reputation - 9 / 10

Zenhaven is a subsidiary of Saatva. Therefore, we have compiled details about Saatva's company reputation, which is impressive. The company has hundreds of positive reviews on Trustpilot, which add up to a 9.6 out of 10 rating. Customers praise the quality of the company's products, as well as its friendly and helpful customer service staff. However, most of the reviews are related to the Saatva mattress, not the Zenhaven mattress.