Durham housing provider invites tenants to scrutinise their services

Durham City Homes are inviting their tenants to review, evaluate and examine the services they provide.

Interested tenants will join the new organisation’s Tenant Scrutiny Panel to seek an in-depth knowledge of Durham City Homes, whilst questioning their procedures and analysing their performance data.

Rachel Edmunds, Head of Service Improvement, said: “This is an exciting opportunity for tenants to learn more about the way Durham City Homes operates and to challenge our processes and services. We’re in a position where we can basically start from scratch and the new Tenant Scrutiny Panel is going to be a big part of that.

“Getting tenants involved in scrutiny will also help us deliver on our promises and achieve our vision of changing perceptions, raising aspirations and creating inclusive, vibrant communities.”

The first Tenant Scrutiny Panel meeting will take place on Tuesday, 23 June between 1pm and 3pm at Durham City Homes’ offices in Meadowfield Industrial Estate.

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