Testimonials

THESE PEOPLE LOVE IT

“[The biggest benefit of the new process is] the knowledge that we are serving our customers better.” —Jamie Peters

Jamie

Holley Insurance

Posted at Jan 08 2019 in Leadership by Agency Performance Partners

“[The biggest benefit of the new process is] the knowledge that we are serving our customers better.” —Jamie Peters

Jamie

Holley Insurance

Posted at Jan 08 2019 in Leadership by Agency Performance Partners

“My agency gained valuable insight into the strengths and weaknesses of our sales process by engaging Agency Performance Partners in their Secret Shopper program. Being able to measure our team against APP’s data in critical parts of the process was a total game changer. We could immediately pinpoint our weaknesses and get to work improving where we needed it most.”

Steve Holley

Holley Insurance

Posted at Dec 18 2018 in Leadership by Agency Performance Partners

David was engaging, informational and engaging as a speaker. He added value for our valued agency partners by offering expertise, tips and examples for the claims process and best practices for becoming a true rock star in claims. We would recommend Agency Performance Partners in the future to add value especially when it comes to continuing education.

Jayme Dorr

Assistant Vice President

Posted at May 25 2018 in Leadership by Agency Performance Partners

“Kelly is an amazing coach and insurance marketing visionary. Her dedication, commitment and enthusiasm developing a world-class sales organization is second to none! If you want change and results, Kelly is a must hire!”

Rich Fahn

Posted at May 17 2018 in Leadership by Agency Performance Partners

“APP is great and always so positive with all of us and willing to help to get over the initial hurdle of how to approach the customers.”

Cindy Quinlan

Customer Service Agent

Sheets, Forrest, Draper

Posted at May 17 2018 in Leadership by Agency Performance Partners

“APP was great in helping us get started and kept encouraging us to get through the initial process.”

Kelly Andrews

Customer Service Agent

Sheets, Forrest, Draper

Posted at May 17 2018 in Leadership by Agency Performance Partners

“APP is always willing to help on a personal level, encouraging calls from CSR’s, etc.”

Kim Mara

Customer Service Agent

Sheets, Forrest, Draper

Posted at May 17 2018 in Leadership by Agency Performance Partners

“Bringing in the APP team in is one of the best decisions we have made! This was a great investment for #teamIMG”

Trent Dailey

IMG

Posted at May 17 2018 in Leadership by Agency Performance Partners

“I’m not going to lie; just as soon as we got the process up and running, the team was instantly relieved,”

Chris Paradiso

Paradiso Insurance

Posted at May 17 2018 in Leadership by Agency Performance Partners

“The process that Agency Performance Partners established gave me an easy way to identify and measure rate increases and monitor re-shopping activities.”

Chris Paradiso

Paradiso Insurance

Posted at May 17 2018 in Leadership by Agency Performance Partners

“The APP team have supported our two main agency goal: Grow organically, and have a marvelous retention ratio. The standard operating procedures developed by Agency Performance Partners creates an outstanding client experience and a culture of sales. Running the agency under Kelly’s command has catapulted our agency into future successby building a strong foundation for rapid growth. Agency Performance Partners are simply the best – and we recommend their services to any agency interested in differentiating themselves from competitors.”

Joe and Gina Clevenger

Clevenger Insurance

Posted at May 17 2018 in Leadership by Agency Performance Partners

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Our agencies tell the story

“Kelly had some awesome tips and is very knowledgeable on the subject. Love how she is also very down to earth and easy to talk with!”

Lindsey Hamm

Welsh's Insurance Agency

“I think this process was very beneficial and I think we are in a position for a very strong year and the future is very bright. I was able to take account of myself through our interviews and discussions and have found many areas in which I personally need to improve. You have also given me a sense of direction going forward to be a better boss, person and mentor to our staff.”

Roger

Owner

Preferred Insurance Center

“Great to work with ! Very understanding of the initial frustration and trained/encouraged us on how to handle the change in work processes.”

Kelly Nielsen

Customer Service Agent

Sheets, Forrest, Draper

“I feel your visit to our agency was very beneficial. For me, it was like a therapy session and the Amnesty Day was a great idea. I feel refreshed and I have a much better attitude. The attitude of the entire agency has improved immensely. I think we are striving to work more as a team. We are trying to be more encouraging to each other and to applaud each other’s accomplishments. Thanks for being a nice, caring person!”

Phyllis Buening

Preferred Insurance Center

“We are so grateful for you and all you have done to help our agency and our team. We are all now part of the big picture and it has changed the whole dynamic for the better. APP Rocks!!!!!”

Maegan Burbank

Insurance Specialist

IMG

“I want to thank you for stopping by the office, evaluating, listening and hearing us. I feel like the mood of the office has improved 100%. I also feel appreciated. We will have some hurdles to overcome, but I think we should get through them. The Tigger has been passed around a bit.”

Kathy

Account Manager

Preferred Insurance Center

“I’m glad you came out to talk to all of us. It seems to have helped the attitude in the office. Still have our moments, but much better. Dan has improved, also. He seems to be listening to us more and getting our input. Thanks for your help.”