The idea of using chatbots — or bots, more broadly — is not a new idea. Enterprise organizations have been using them in targeted support and sales applications for quite a while. Still, the early incarnations of these bots were simplistic and generally developed by outside firms, leaving enterprise organizations with no internal capabilities to deploy them more broadly.

Kore.ai has developed what they call their Bots Platform and which they describe as a platform-as-a-service that “enables companies and developers to design, create and deliver superior, highly intelligent, Natural Language Processing (NLP) enabled bots for use in any communication channel.”