HIE Solutions See Drop in Provider Satisfaction

Overall provider satisfaction with HIE solutions has dropped an average of 8% since last year as provider demands have outpaced vendor delivery. This and other key findings were released in the latest KLAS report, entitled "HIE 2014: Revisiting Great Expectations."

"What is surprising is that despite the millions of dollars HIE vendors invested to add needed functionality, only about half of them are seeing their provider satisfaction scores improve," says report author Mark Allphin. "Payment reform and the future of accountable care continue to keep many vendors struggling to keep up with provider demands."

As part of this study, KLAS interviewed 219 HIE providers, both public and private. Providers gave feedback on three main areas: reliability, relevance, and transformation. The HIE products compared in the report include those from Allscripts, Cerner, eClinicalWorks, Epic, ICA, InterSystems, Medicity, NextGen, Optum (Axolotl), Orion Health, RelayHealth, and Siemens.

For more information on each vendor's performance and on the KLAS report "HIE 2014: Revisiting Great Expectations," visit KLAS online at www.KLASresearch.com/reports.