Before you proceed, please confirm that this software upgrade to 2.15.502.2 is a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen then tap All apps > Settings > About > Software Information and locate the Software version. If your Software number is less than 2.15.502.2, you should proceed with the upgrade.

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger as this might stop the update and your device may be rendered inoperable!

Getting Started

Before you proceed with the update, make sure you have done the following:

·Set aside approximately 20 minutes to allow the device to update

·Connect the device to a charger

·Ensure the battery is charged to at least 35%

·Ensure the device is connected to a stable Wi-Fi network

Installation instructions

To manually perform the update, follow these steps below:

·From the Home screen tap All apps, tap Settings.

·Tap AT&T software update.

·Tap Check for updates.

·Tap Continueto download the update.

·The status of the download can be checked in the Notifications pull down.

·Once the download is complete, tap OK to begin the update process to software version 2.15.502.2.

WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the AC charger as this might stop the update and your device may be rendered inoperable!

·The device will reboot and begin installation. You will not be able to use your device during the installation process (approximately 10 minutes).