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Fantastic, but...

The place is not totally developed yet, but it is worth a visit. Especially, if you can get a suite...the service is unbelievably nice, the view from the room breathtaking, the choice of food excellent (especially the Atlantic restaurant - great fish, pity it is open only for lunch). The breakfast buffet has everything one can imagine. But... The halls look terribly run down. Not sure why, it hasn't been open for two full years yet. And there are lots of small things that are not done properly. For example, my shower door didn't have an inside handle, so it was impossible to pull it to shut properly (water all over the floor). Still, if you are not very picky and can overlook some little flaws, it is definitely worth trying. (Husband played golf there and loved the course)More

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Stayed: September 2012, travelled with family

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Ask monikah145 about Sofitel Essaouira Mogador Golf & Spa

1 Thank monikah145

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I found the hotel beautiful and interestingly decorated. A walk to the beach through the golf course and a stroll through the olive grove proved opportunities to appreciate the care that has been taken to develop the hotel. We were very fortunate to have a lovely villa and alternated between time in the villa and the main hotel areas. We enjoyed the restaurants and the bar. The group and Susie DesChamps were excellent. We stayed 6 nights and there was plenty to do, most likely at the expense of spending more time in Essaouira. We experienced some challenges with services - timeliness and attention to detail. Monsieur Jerome Lobier was most helpful at all times and we were impressed with how much time he spent each day talking with guests. He is a credit to Sofitel. Zakiria and Mosshine in Cafe Kasbah were excellent hosts.There seems to be some work to do to achieve a consistent guest experience - that said the three of us are very glad we choose the hotel, would love to return and appreciated the beauty of the location and the authenticity of the team.

Room Tip: Perhaps think about whether you prefer to be near all the facilities or a little further away. It takes a few minutes to walk from some rooms/villas.

Stayed: August 2012, travelled with family

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Ask sue c about Sofitel Essaouira Mogador Golf & Spa

2 Thank sue c

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

i am staying right now at the hotel and needed to write an review..as a tourist worker i must say that the hotel is 10/10 so it is not right on the beach but it has a beach which is unspoiled and beautiful .it is not close to the medina and hustle but they have a shuttle to take you there.the staff is realy nice .i dont speak french and they are giving their best and sometimes we laugh together ...the director of the hotel is giving his best and i am sure that the hotel will be even better .so sad i need to leave hotel in 2days ...the rooms , the pools and the sourandings are beautiful ...would recommend to everyone.

Stayed: September 2012, travelled solo

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Ask lonij about Sofitel Essaouira Mogador Golf & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

A very disappointing Sofitel experience. Check in was very slow, reception staff were however very nice and helpful. Our room was at the very end of the complex on the ground level which made us feel quite separate from the complex. Room was very small, internet was poor but a technician came and immediately fixed that problem providing our own router which was great. The pool was nothing like the images provided on the website. This hotel reminded me of some English holiday camp. Many children so I think it would be best suited to family's which undoubtedly would have a good experience.

Stayed: August 2012, travelled with friends

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Ask Barbara888Queenstown about Sofitel Essaouira Mogador Golf & Spa

2 Thank Barbara888Queenstown

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your feed back. I'm happy you appreciated our staff but your comment of the room and the pool are really a big surprise for me. All our rooms are 45m² with a terrace of 10m².... So it's really spacious rooms...Ans usually our guests said to us that our pool is better in real than in picture.... So I respect your feed back..but it's really a surprise...

Anyway, it's right we had many families during august ... but usually the pool is very quiet...

Hope to see you another day in Mogador to make a new experience!

Regards

Daniel KarbownikGM Sofitel mogador

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Beautiful hotel, unfortunately not very close to the beach or medina. Service wasn't great: we had to wait for 45 min. before they could give us the lunch menu and 1H 45 min before lunch was served.....

Stayed: August 2012, travelled with family

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Ask Claire B about Sofitel Essaouira Mogador Golf & Spa

Thank Claire B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

There is no doubt that the ambience, decor and pool facilities are top end and would scrub up in the 5 star ratings. We actually pushed the boat out and paid for a private villa with a private pool. The villa lived up to the pictures shown on the hotel website, the bedrooms (fabulous marshmallow bed) and bathrooms were 5 star with everything from electric blinds/curtains/flat screen free standing tvs/ipods/reading lights, air conditioning that is controllable/ large 4 seater bath, Hermes toiletries, large walk in shower, lots of cupboards/wardrobes with quilted hangers etc etc...you getting the picture! We arrived to fresh fruits, wine, nibbles which was great. We ate in the Villa that evening and the food was good and not too expensive. Drinks are typical of a hotel of this standing.

On arrival we were transported via golf buggy to our Villa by Gabrielle who was to be assigned our Butler for our 4 day stay. Gabrielle was polite and professional along with our Female Butler Hakira. They arranged for drinks and food to be delivered, extra towels etc. Always polite and a keen willingness to help. Hakira arranged to take the men to the golf club etc.

Now this is by no means a complaint but there are some things they could do better. When we arrived at the villa we decided to bring some of our own things, like yogurt, cereal, milks etc so we werent both bumping up our bill at the end of the stay but we also had the freedom of eating or snacking when we wanted to. Not cooking, just snacking. The Villas wasnt equipped for 4 people (2 bedroomed villa). We only had 2 Coffee Cups. We requested further cups and crockery and this was provided immediately on request but then removed the next morning by the maid along with the corkscrew! This happened most days. One morning we had no pool towels. The Information book in the room was in French with no English/German section. We couldnt always get through to the Butlers. The furniture outside gets wet overnight due I think to the sprinkler system, however all the wonderful luxurious furniture around the pool has covers so they remain clean and dry for usage the following day. It would be a good idea to have the same covers available to use in the Villas as the furniture is getting soiled.

This is not a complaint as I said earlier just suggestions for improvements. We paid £400 per night for the villa so these little things need to be right.

We ate on the second night in the restaurant which was wonderful and the service was very good.

We also requested a late departure as we didnt require to leave the hotel until 3pm and this was granted with no charge which was also a big plus for guests in the villa. Thank you.

We would return, most definitely. This is a good 5 star standard hotel which with abit of attention to detail could really push up the ranks...

Stayed: August 2012, travelled with friends

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Ask yorkshirebreakaway about Sofitel Essaouira Mogador Golf & Spa

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC