Advice on broadband speeds?

This is a discussion on Advice on broadband speeds? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone, I'd greatly appreciate some help on my broadband speeds. I'm pretty sure I'm getting a connection speed of ...

Advice on broadband speeds?

Hi everyone, I'd greatly appreciate some help on my broadband speeds. I'm pretty sure I'm getting a connection speed of much less than I'm supposed to and I'm having some trouble tracking down the source of the problem.

Here are my broadband stats:

Sadly these aren't from the test socket as because of the age of the house I actually have no idea which socket is the master socket because they all look exactly the same.

Re: Advice on broadband speeds?

You need to find out where your main socket is, also how long have you been connected? Are you really on Connect? If so you may want to have a search of the forum as it's a complete nightmare for some.

Re: Advice on broadband speeds?

I've tried finding my main socket but they are all identical and I'm honestly completely confused about it. I tried a google search but none of the sockets look like the pictures I could find . Yeah I'm on connect...but not for much longer as I'm moving to Plusnet. I just want to get this sorted as I have a feeling this is a problem at my end and not with Sky. I've been on Sky broadband for quite a while (not entirely sure) but I'd estimate at about 2 years now.

Re: Advice on broadband speeds?

Follow the main BT line coming into the house, the first socket it goes into should be the master, you can confirm this by removing the faceplare, it will have a large capacitor on the back (a bit like a small aaa battery).