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Windows 7/iTunes updating issue along with hidden virus problem

There is an issue that I am currently having with my Toshiba laptop. I am running Windows 7. Back in November when I attempted to update iTunes to the most current version was when things started acting strangely on my computer and when I began to notice that there was an issue. I am currently a college student and have been very busy with working and attending school that I am only now finding the time necessary to sit down and really figure this problem out.

I have recently contacted Windows support and the only help they could give me after working with them for over two hours was that I could "possibly try rebooting my operating system, but it is not guaranteed to solve the issue" which would wipe my entire drive and who knows if it would even take care of the issue. I have only realized the magnitude of the issue that I am dealing with within the last month or two. What sketched me out the most was when the Windows tech assistant was remote controlling my computer and ran a scan and could not find a thing. The problem with what Windows suggested is that I prefer not to wipe my computer drive and wipe everything because I have nearly 300 gigs of music on my drive that I cannot be sure if I will be able to access again.

I had copied all of my music library onto an external WD hard drive before iTunes decided to take a hiatus on me. This sounds great and all but apparently I wrote my password down incorrectly to access my drive. (I have tried everything to get it correct.) I set my drive to automatically unlock when it connects to my Toshiba but I potentially will lose my music if I wipe my drive and this takes out my WD drivers set to remember my passwords. It would also be great to access my library on other computers. In regards to solving my WD issue, I have to restore my drive and re-copy everything back onto it but I cannot get onto iTunes to achieve this so I am currently stuck at an impasse.

Hopefully I have explained all of this adequately. Can someone please help me?

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-11-20 10:05:49.624

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-11-20 10:05:14.601

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-11-20 10:05:14.502

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-11-20 10:02:14.503

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2014-11-20 10:02:14.398

Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

The reason I turned to a driver updating program was because I was having trouble with my ipod and other usb accessories connecting to my computer. Is there another fix for this issue if I run into this again?

I ran into an issue when trying to remove the driverboost. The other two programs were successful but when I go to uninstall driverboost, there is not an option to uninstall like there was for the other two. Only an option to "change" and when I choose that, I receive an error that says "Error opening installation log file. Verify that the specified log file location exists and is writable." Then when I click OK, I receive another error that says the same thing again, just in a different font.

No, I do not play wildtangent games. I went ahead and uninstalled all of them.

I use the Amazon music and downloader for MP3s that I purchase through Amazon. I do not use the other two.

Please download Revo Uninstaller from here and use it to remove DriverBoost.

If you do not use Amazon Links and Norton PC Checkup, go ahead and uninstall them.

After that please run this.

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).

After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.

The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.

When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.

Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.

Click on the Full Scan button to start the scan.

When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.

When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.

Please save the log in Notepad on your desktop, and attach it to your next reply.

When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.

It seems that the program you have showed me to use to uninstall the driverboost program has glitched out. There is a random bubble that is still floating on my computer that stays in the front of my windows that says "Uninstall or Remove... XX program"

Currently my scan has frozen at 75% and has detected 20 malicious issues. I will update if anything further transpires of the scan though.

Double click on the file mbam-setup-2.x.x.xxxx.exe to install the application. (x.x.xxxx is the version)

Follow the prompt. At the end place a checkmark in Launch Malwarebytes Anti-Malware, then choose Finish.

When MBAM opens it will says Your database is out of date. Choose Fix Now.

Click on the Scan tab at the top of the window, choose Threat Scan, then Scan Now.

If you receive a message that updates are available, choose Update Now button (the scan will start after updates are completed).

Please be patient as the scan will take some time.

If MBAM detected threats, choose Quarantine for all items, then click Apply Actions.

While still on the Scan tab, choose View detailed log. In the window that opens, click the Export button, choose Text file (*.txt) and save the log to your Desktop.

Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.Click OK to either and let MBAM proceed with the disinfection process.If asked to restart the computer, please do so immediately.

===

ESET Online Scanner

Click here to download the installer for ESET Online Scanner and save it to your Desktop.

Disable all your antivirus and antimalware software - see how to do that here.

Right click on esetsmartinstaller_enu.exe and select Run as Administrator.

Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.

Select Enable detection of potentially unwanted applications.

Click Advanced Settings, then place a checkmark in the following:

Remove found threats

Scan archives

Scan for potentially unsafe applications

Enable Anti-Stealth technology

Click Start to begin scanning.

ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.

When the scan is done, click List threats (only available if ESET Online Scanner found something).