Attendance and consumption; attendance for some artforms is falling; we need to increase the frequency with which people come to, for instance, our venue or festival and we need to keep people coming back year-on-year.

Customer service and experience; customers care about more than just the show or event and we need to see what we can do to make sure their experiences are good ones

Working together; arts organisations should collaborate more to speak to and attract audiences

New media; All of us need to know more, to help us take advantage of the opportunities which a new media landscape have brought. We recognise that organisations operate at different levels of online activity and will strive to reflect this as we address this.

Information; we need to address the gaps in our information about audiences – who they are and how they behave. Figuring out what we need to know is a key step in figuring out what to do.

More imminent, however, is a series of one-day workshops on Web 2.0 and audience development to be offered in Dublin, Galway and Cork in September. They’re looking for registration ASAP, unless the slots have been filled already… it’s only €45 for a full day session, and looks to be a promising build on the excellent Arts Council-sponsored New Media & the Arts conference held last November.

Attendance and consumption; attendance for some artforms is falling; we need to increase the frequency with which people come to, for instance, our venue or festival and we need to keep people coming back year-on-year.

Customer service and experience; customers care about more than just the show or event and we need to see what we can do to make sure their experiences are good ones

Working together; arts organisations should collaborate more to speak to and attract audiences

New media; All of us need to know more, to help us take advantage of the opportunities which a new media landscape have brought. We recognise that organisations operate at different levels of online activity and will strive to reflect this as we address this.

Information; we need to address the gaps in our information about audiences – who they are and how they behave. Figuring out what we need to know is a key step in figuring out what to do.