After reading about it in the Guardian, we purchased a Meadow tent from our local branch of Millets. It was in its mid-season sale but still cost £200 – down from £300. It was to be used for a sleepover for our children. Last week we put it up for only the second time in a mild breeze.

But by the following day the central pole had bent and then the whole thing collapsed. We complained, but were advised by Millets that it wouldn't do anything as the poles are not covered under the warranty. The wind was not strong, there is no warning with the tent other than the instruction not to camp under trees when it is windy.

We have since been told that the poles are not covered because they are classed as "perishable items" and can be affected by such things as pitching and striking. Can Millets really argue that the poles are not part of any guarantee? LS,Jersey

In Jersey, where you live, the Supply of Goods and Services (Jersey) Law came into force in 2009 and is similar to our own Sale of Goods Act which says items must be as described, of satisfactory quality, and fit for purpose.

Millets may exclude poles from its warranty but it can't evade its obligations – in England and Wales at least. If you complain within six months of purchase the onus is on the retailer to show that the problem occurred as a result of mis-use.

The courts assume the fault was there at the time of purchase unless proved otherwise – as such it shouldn't be automatically declining all claims like this. Happily, a call to Millets head office resolved the matter very quickly. It has now sent you a replacement pole – let the (no) sleepovers resume.

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