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Top Frequently Asked Questions

Q: When will my order ship?

A: We ship orders every business day, Monday through Friday. All orders processed by 2:00 PM CT will ship the same business day. Exceptions to this include orders placed on a holiday as well as any order requiring special handling such as length/lie angle adjustments or re-gripping.

Q: How can I track my order once it ships?

A: You will receive a shipping confirmation and tracking number when your order leaves our facility. We use UPS for all of our shipments to the U.S. and Canada. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment at UPS.com.

Q: Do my clubs come with head covers?

A: All Callaway Golf woods are shipped with our exclusive Barrel headcovers (a $14.99 value). These new, multi-purpose headcovers are designed to match any Callaway Golf club and are only available with Certified Pre-Owned Callaway Golf clubs.

Original Callaway Golf Headcovers
Provided we have one in stock, you may also purchase an original model-specific headcover. These are available in various conditions ranging from Good to Very Good. Note: If you purchase a Callaway Golf club and its matching headcover, your order will also include one of our exclusive Callaway Golf Barrel headcovers at no cost.If you are looking for a headcover from a discontinued Callaway Golf product and you do not see it listed on our Headcovers page, please contact us for availability at 800-826-6174 or via email at support@callawaygolfoutlet.com.

Other Manufacturer Equipment
Trade equipment from other manufacturers will not include a headcover. It is possible that a matching headcover may be available for purchase, but because they are not required for trade items, headcovers are not included with the purchase of non-Callaway Golf products.

Q: Can I customize my Certified Pre-owned Callaway clubs?

A: Yes, We can customize most all of our Callaway clubs but are not able to customize any of the non Callaway clubs. All non Callaway clubs are sold as is. We can customize all of the features below:

Lie

Length

Custom Grip

Grip Size

Q: Do my Callaway Golf Pre-owned clubs come with a warranty?

A: Callaway Golf Pre-Owned warrants its golf clubs are free of defects in material and workmanship for a period of 12 (twelve) months following the date of purchase from CGPO. CGPO will, without charge to the customer, repair the club or any part thereof which proves to be defective during normal use within the first twelve months after the date of purchase or, at its option, replace the club with a new or refurbished club. Paint and other cosmetic finishes, subject to normal wear and tear, like ball marks or scratches on the clubhead caused by ball strikes or failure to use headcovers, are not covered by this warranty but can be repaired for a fee. In order to obtain warranty service, simply contact Callaway Golf Pre-Owned at 800-826-6174