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Course Outline

Pre-Requisites

We highly recommend to bring a laptop to class should you prefer working on your device or bring an external drive if you wish to save the documents that will be completed during the in-class exercises.

Lessons

Writing ability is a core business skill that not all professionals are comfortable with. This course will teach you the tools and techniques to write clearly and concisely. Define and streamline your writing process using the path to understanding model to set the stage for audience analysis. Identify your audience and determine their needs in order to adapt your style and tailor powerful messages that are appropriate in format and tone. Structure your content to support objectives. Create powerful openings and conclusions, and construct compelling sentences and paragraphs to retain attention. Recognize and correct common grammar mistakes as you review and edit using the 6 Cs method. From business announcements to executive summaries, learn to refine your business writing style to get the results you need.

WHAT YOU'LL LEARN

Write clear, concise, and organized emails

Write well-structured briefs and reports

Identify the characteristics of a well-written proposal

Select the most appropriate modality for your message

Apply best practices and grammar rules to your writing

Assess audience needs

Plan content based on scenarios

Build effective sentences and turn them into paragraphs

Peer review/proofread documents

OUTLINE

1. Write a Baseline Email

2. Apply Best Practices

Business writing

Business style

Business writing best practices

6 Cs

3. Assess the Audience

The writing process

Planning your message

Setting a communication objective

Assessing your audience

The path to understanding

Analyzing your audience

Identifying stakeholder needs and preferences

4. Plan the Content

Planning your message

Structure

5. Find the Language Convention Problems

Language conventions

Grammar basics

Misplaced modifiers

Punctuation

Capitalization

6. Build Effective Sentences and Paragraphs

Structuring sentences

Transitions

Structuring paragraphs

Word choice

Usage

Literally

Meaning and connotation

Words to use carefully

Active vs. passive voice

Bullets vs. numbering

Trim your writing

7. Write a Project Update

Project updates

Writer's block

8. Write an Announcement

Announcements

9. Select Appropriate Level of Tone and Formality

Formal vs. informal writing

Tone

Delivering bad news

10. Handle Written Conflict

Sources of conflict

Writing in conflict situations

Managing conflict

11. Edit a Proposal

Proposals

Evidence-based support

Elements of a proposal

12. Select a Modality

Business communication modalities

13. Write an Exec Summary

Reports

Elements of a report

Exec summaries

14. Revisit Your Email Writing Skills

PDUSThis course qualifies you for the following PMIÂ® Professional Development Units (PDUs):

Classroom Live and Virtual Classroom Live

Leadership = 4

Strategic and Business Management = 10

Total = 14Â

Cancellation Policy

We require 16 calendar days notice to reschedule or cancel any registration. Failure to provide the required notification will result in 100% charge of the course. If a student does not attend a scheduled course without prior notification it will result in full forfeiture of the funds and no reschedule will be allowed. Within the required notification period, only student substitutions will be permitted.
Reschedules are permitted at anytime with 16 or more calendar days notice. Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.

Training Location

Global Knowledge Toronto Bloor EAST
2 Bloor Street EAST
31st Floor

Toronto,
ONCanada

About Global Knowledge

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Global Knowledge is the world's leading learning services and professional development solutions provider. We deliver learning solutions to support customers as they adapt to key business transformations and technological advancements that drive the way that organizations around the world differentiate themselves and thrive. Our learning programs, whether designed for a global organization or an individual professional, help businesses close skills gaps and foster an environment of continuous talent development.

Training Provider Rating

This vendor has an overall average rating of 4.39 out
of 5 based on 424
reviews.

Kim S .

No comment

Reviewed May 2019

Roxanne M .

No comment

Reviewed Apr 2019

Lynne V .

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Reviewed Mar 2019

Dilgeet B .

No comment

Reviewed Dec 2018

Chris F .

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Reviewed Dec 2018

James H .

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Reviewed Dec 2018

Christine N .

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Reviewed Nov 2018

Pamela Z .

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Reviewed Nov 2018

Katie M .

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Reviewed Nov 2018

Drea R .

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Reviewed Nov 2018

Greg N .

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Reviewed Nov 2018

Phil C .

No comment

Reviewed Oct 2018

Dayna G .

Wasnâ€™t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platfo ...
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Wasnâ€™t as advanced as I thought it would be. There was an issue when the day my course was the first time they used a new platform.. from adobe to something called zoom; I had to call support line cause it stated our instructor wasnâ€™t present. Thankfully I called cause everyone online was in the adobe virtual classroom waiting for what looked like a teacher who didnâ€™t show up for class (IT didnâ€™t get anything resolved until 10mins after start time). I felt like he was really getting hung up on very basic knowledge for the first half of the course (talking about how to create tabs and drag formulas as an example). I completed files a few times before he was done explaining. There was a scheduled fire drill for them (roughly 30mins)that also cut into our time, which wasnâ€™t deducted from the hour lunch break or the two, fifteen min breaks. I also really wish he touched base more on the automating workbook functions portion which we barely did.
I'm happy there were/are those study guides (learning videos) and exams to take on my own time that I hope after I've had the class are still available for me to learn from.

Reviewed Oct 2018

Hasan M .

No comment

Reviewed Oct 2018

Wendy L .

No comment

Reviewed Oct 2018

Kanaan B .

No comment

Reviewed Oct 2018

Riman C .

No comment

Reviewed Oct 2018

Mohamed S .

It was difficult to practice on my PC while trying to watch the presentation online.