Nanny/Personal Assistant Resume Example

Resume Score: 80%

Knowledgeable and dedicated customer service professional with over 10 years experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Trained in project and time management with extensive knowledge of interpersonal communication and proven multitasking abilities. Committed to maintaining professional relationships with customers to increase profitability and drive business results.

Working with hospital staff and families to assess and meet each individual need of hospitalized patients.

Developed policies and procedures for effective office management. Trained and mentored new staff. Assisted manager in interview process of potential new hires.

Collaborated with nurse manager to triage patients and provide excellent level of care in most efficient and safe manner.

Assisted in development and update process of policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.