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Description

At Eyeglasses.com, "Our Vision is Service." We are a high quality, high service provider of eyewear. We never make glasses in "about and hour", we don't make them in the back room, and we do not send them overseas. We use the world's largest and best quality lens laboratory - Essilor - to make all of our glasses using the finest quality materials. Our service quality is what differentiates us from all of the other online eyewear companies.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tryiton Eyewear, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Business Management

Contact Information

Business Category

Method(s) of Payment

All major credit cards, Paypal, Check and Money Orders

Refund and Exchange Policy

Eyeglasses frames, if for any reason you are not completely satisfied with your frames, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return. Custom LensesPrescription lenses, custom non-prescription lenses, and replacement lenses are made to your specifications so we cannot re-use them if you return them. If you don't like the lenses for any reason, you may return them for a 50% refund. We offer a "Perfect Lenses" guarantee: If your lenses are not made perfectly to the prescription you give us, we will remake the lens at no cost to you. Reading glasses and sunglasses reading glasses and sunglasses which include dark lenses that come directly from the manufacturer carry the same return policy as eyeglass frames. If for any reason you are not completely satisfied with your frames and lenses, you may return them, but you must return them within 30 days for a full refund. After 30 days, if you detect a manufacturing defect that is covered by the manufacturer's warrantee, return the glasses to us and we will process the return.

What is a BBB Business Review?

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business
will be asked to respond within 14 days, and if a response is not received, a second
request will be made. You will be notified of the business's response when we receive
it (or notified that we received no response). Complaints are usually closed within
30 business days.

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict
with the
BBB Code of Advertising. These claims come to our attention from our internal
review of advertising, consumer complaints and competitor challenges. BBB asks advertisers
to prove their claims, change ads to make offers more clear to consumers, and remove
misleading or deceptive statements.

Complaint Trends - Last 3 Years

Customer Review Trends

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience

Value

Positive Review

5 points per review

Neutral Review

3 points per review

Negative Review

1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating

Value

A+

5

A

4.66

A-

4.33

B+

4

B

3.66

B-

3.33

C+

3

C

2.66

C-

2.33

D+

2

D

1.66

D-

1.33

F

1

NR

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Star Rating scale

Average Score

5 stars

5.00

4.5 stars

4.50-4.99

4 stars

4.00-4.49

3.5 stars

3.50-3.99

3 stars

3.00-3.49

2.5 stars

2.50-2.99

2 stars

2.00-2.49

1.5 stars

1.50-1.99

1 star

0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.