I purchased a new Simpson ALH 4240 pressure washer 5 days ago When I tried to use it I was unable to attach the the washer hose from the pump. I found that 3 of the ball bearings in the fitting were jammed thus preventing the connection. I called Simpson today assuming they would simply send me the new fitting. The woman I spoke to told me I would have to take the washer to a service center to have a technician look at it. It turns out that this is a $9 part.

I'm not upset about the price of the part. I am very unhappy with their customer service. This is a $1200 machine. Apparently their waranty doesn't mean much. I will never purchase any Simpson product again.

I purchased a new Simpson ALH 4240 pressure washer 5 days ago When I tried to use it I was unable to attach the the washer hose from the pump. I found that 3 of the ball bearings in the fitting were jammed thus preventing the connection. I called Simpson today assuming they would simply send me the new fitting. The woman I spoke to told me I would have to take the washer to a service center to have a technician look at it. It turns out that this is a $9 part.