Frequently Asked Questions

The standard agreement is for a 3 year period. After the 3 years, you can return the charging unit, continue the plan on a month to month basis, or buyout the lease any time after the 3 years (see buyout schedule in lease agreement).

Initially, we will email you a monthly invoice, but have plans to streamline that process by applying those charges directly on your utility bill. We can also accommodate quarterly billing if that is more convenient for you.

You can initially participate in our costs savings programs listed on the website and as we develop partnerships with your energy service provider, you’ll be able to bundle those savings with even more rates and programs that are compatible with the charging unit. We will contact you as those become available.

If you move within our territory you have the option to renew your contract plus a $250 transfer fee, and we will get you setup in your new home.
If you move outside our territory or do not want to remain a customer on this service, the remainder of monthly fees, per the lease agreement, is due at time of cancellation. You will have the option to return the charger or purchase it for the price listed in buyout schedule contained in the lease agreement.

The remainder of monthly fees, per the lease agreement, is due at time of cancellation. You will have the option to return the charger or purchase it for the price listed in buyout schedule contained in the lease agreement.

Due to the modification and upgrade of the electrical system within the residence, we require the owner of the residence to complete the agreement with us. Once they are on-board, we would be happy to set you up with the new charger.

We will do our best to accommodate this situation. Depending on complexity of the setup, there may be cases where the electrical upgrade is beyond our standard installation; however, you may still have the option to cover the additional costs at reduced rates through our program.

You can initially participate in our costs savings programs listed on the website and as we develop partnerships with your energy service provider, you’ll be able to bundle those saving with even more rates and programs that are compatible with the charging unit. We will contact you when those become available. Want to join or change your participation in a program after your initial signup? Just email or give us a call.

We will contact you within 1-2 business days to schedule the installation appointment. Depending on the complexity of your installation, an installer may need visit your home for a pre-visit. You can generally expect to have the installation complete within 2 weeks of signing up.

Call or email and we will get you take care of quickly. Some problems can be solved over the phone. But others may require replacement of the charging unit. In that case, we will send you a replacement within 2 days along with a pre-paid shipping label for you to send us the old unit. No need to waste your time waiting for a technician to arrive.

Depending on your vehicle, you can expect to receive 10-25 miles of range added to your battery for every hour of charging. In comparison, the 120V charger that was provided with your vehicle provides about 2-5 miles of range for every hour of charging.

Occasionally we run into situations with added complexity such as long runs of wire, electric panel upgrades, finished basements or other issues. We will do our best to accommodate your situation. Depending on complexity of the setup, there may be cases where the electrical upgrade is beyond our standard installation; however, you may still have the option to cover the additional costs at reduced rates through our program.