Return Process for Defective Devices

If you have a defective ActiveCare+SFT device, please refer to
the troubleshooting
page, or consult the full Routine Checkup or troubleshooting the
operation and service manual:

If the problem was not resolved, in order to return a defective MCS
device or product, please refer to the Return Process steps below:

Complete and submit the MCS Product Experience Form (PEF) per
device

Based on the submitted PEF: MCS will issue a Return
Goods Authorization (RGA) number and specific shipping instructions.
An authorization to ship the product via FEDEX Domestic will be
provided with an account number.

For home use customers a
replacement device will be sent to you for continued use. For
hospital owned devices your device will be repaired and sent back to
you. If the device is beyond repair you will be contacted for
disposition of the device.

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intellectual property rights, as applicable, owned by or licensed to
Zimmer Biomet or its affiliates unless otherwise indicated, and must
not be redistributed, duplicated or disclosed, in whole or in part,
without the express written consent of Zimmer Biomet. This material is
intended for health care professionals. Distribution to any other
recipient is prohibited. For product information, including
indications, contraindications, warnings, precautions, potential
adverse effects and patient counselling information, see the package
insert and www.zimmerbiomet.com.