Client Rights and Responsibilities

What you should expect from us:

To be served with dignity and respect

To talk with a legal advocate who is interested in helping you

To have your problem discussed confidentially with our employees or volunteers. No one outside our organization will know what you discuss with us unless you authorize us to disclose information to other parties or agents

To receive advice about whether we will be able to help, and the type of help you may receive

To have someone respond to your problem within a reasonable time, taking into account the high number of people we assist

To be informed from time to time about the progress of your case, and to have your questions answered

What we expect from you:

To be fully truthful about the facts of your case

To let our office know of any changes in your case, including changes in your address, telephone number, and income

To keep appointments with our office, or let us know in advance when you are unable to make it

To be on time for all hearings

To let us know if you are no longer interested in pursuing your case/legal problem

To respond right away to all requests from us for additional information