If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tricia Trellis Indoor/Outdoor Rug is rated
4.8 out of
5 by
101.

Rated 5 out of
5 by
FinnGal from
Great rugs for the entryway!I bought three of these for my entryway. One of the reviews said the pattern is reduced or enlarged depending on the size of the rug. Therefore, I ordered three rugs all of the same size. One for the front door, one for the door from the garage and one for in front of my pie cupboard we use for storage, all in the entryway. I bought the grey ones. They have beige/tan pattern. Matches great with my beige walls and light grey tile. Don't know why but my young dog leaves these rugs alone! Couldn't be happier with this purchase!

Date published: 2017-01-13

Rated 5 out of
5 by
mammyocum from
Just the right color and size!Happy to get it in just the right color and size. Have to wait until summer is over to see how well it lasts.

Date published: 2015-07-19

Rated 5 out of
5 by
Dynamic353 from
Love these rugs!I've been looking for three matching rugs of different sizes for my family room. While at a friend's house I noticed the rug under her kitchen table and asked her where she got it. Ballard! Right sizes, right color and right price. Win, win, win! They look nice in my family room and clean up VERY nicely! I have the mocha, which is actually more of a taupe. Also, these are indoor/outdoor rugs, so they are fairly thin, but of good quality.

Date published: 2017-06-22

Rated 5 out of
5 by
cybersherrif from
Beautiful RugWe love outdoor rugs and have bought many over the years. They usually wear like "iron" and are a nice addition underfoot outdoors. We bought the 7.9" version in mineral. It looks beautiful on our small lanai/patio. The real test will come when it gets repeatedly subjected to FL's intense sunshine. If it lasts a year or two we'll be happy. The "mineral" color matches other adjacent indoor accessories we have in a color called "sea-foam". It's a blue/green shade. This looks as though it was custom made to match.

The airy geometric design adds sophisticated modern flair to spaces indoors or
out. Woven of UV protected, 100% polypropylene to resist fading, stains and mildew. Cleans easily with mild soap or rinse with a hose. Use of a Rug Pad ...