Trendspots in Manufacturing & Distribution

How Manufacturing and Distribution organizations can compete and win with customer experience

The Trendspots series explores the customer experience across devices, platforms, and industries – offering digestible, survey-based insights on the dots that connect the customer journey.

Our recent survey of hundreds of CX leaders in the United States revealed insights for Manufacturing and Distribution organizations that are organized around four key themes - personalization, customer experience, B2B commerce, and artificial intelligence / machine learning.