Spaceships UK information

Travel the UK and Europe in a Spaceship!

Unlike the common Campervans and Motorhomes Spaceships are great to drive and are custom fitted with all the essential features you’ll need to sleep, eat, listen to your favourite tunes and watch DVDs.
The ultimate vehicle for adventure; think modern interpretation of a 'VW Kombi'. We start with quality Toyota 'people movers' and custom-fit them (in our own Spaceship factory) with the things that you need. This way you get the best possible combination of value for money and key usable features in a vehicle that is great to drive.

You will also get access to our 19 years of experience being at the leading edge of experiential tourism; we offer travel information, suggested itineraries and advice on where to go – so you really can get the most out of your time in your Spaceship.

Spaceships UK Rental Terms

1. Interpretation
1.1 Fees means the fees payable by you to us and as set out on the Rental Document plus any additional fees payable under this Agreement as they apply from time to time.
1.2 VAT means Value Added Tax which is applicable to goods and services.
1.3 Rental Document means the form signed by us and you and setting out the period and specific terms of rental to which this Agreement applies and as set out on the reverse of this Agreement (and which includes any equivalent computerised data).
1.4 Rental Period means the period commencing on the date shown on the Rental Document and ending on the date that you return the Vehicle to us.
1.5 Vehicle means the vehicle described in the Rental Document (or any substitute vehicle) and includes but is not limited to its under body, parts, components, accessories and contents supplied by us (except where specifically excluded).
1.6 We, our and us means Spaceships UK Ltd.
1.7 You, your and yourself means the person(s) recorded in the Rental Document as the Hirer and includes all Additional Drivers as described on the Rental Document.
1.8 References to pounds and £ are references to British currency;

2. Agreement
2.1 We agree that you may hire the Vehicle subject to the terms of this Agreement.
2.2 You agree to comply with the terms of this Agreement and to pay the Fees to us.
2.3 This Agreement may only be amended in writing and its terms apply at all times during your use of the Vehicle as and from when you make the reservation. Any terms and conditions contained in any other document and all statements, terms and warranties (whether implied by statute or otherwise) not embodied in this Agreement are expressly excluded to the fullest extent permitted by law.
2.4 None of our employees, agents or contractors are authorised to vary or add to this Agreement, make any representations about the performance, specifications or fitness for purpose of our goods other than those specified in our authorised written material. You agree that all such unauthorised warranties and representations are expressly excluded.

3. Driver
3.1 You agree and acknowledge that:
(a) only you will drive the Vehicle;
(b) you have not been convicted of, or have charges pending, for an offence relating to driving a vehicle:
i. under the influence of alcohol or drugs; or
ii. with a blood alcohol level over any legal limit, in respect of which the term of the penalty has not been fully served or served at all;
(c) you are 21 years of age or over and hold a valid current unrestricted or probationary motor vehicle driver’s licence (learner’s permits are not acceptable); and
(d) you have not been refused or had any motor vehicle insurance cancelled for any reason within the three years prior to the Rental Period;
(e) you have held a full and valid drivers licence or probationary licence for 1 year or more (2 years for drivers aged 21-24).
(f) you have an accident free record if aged 21-22.
(g) have a licence issued by one of the following countries: All EU countries, Australia, Canada, New Zealand or USA.

4. Where You Can And Cannot Drive the Vehicle
4.1 You must only use the Vehicle on sealed roads.
4.2 You must not, unless authorised in writing by us, drive or take the Vehicle:
(a) on any road which is closed or restricted; or
(b) on beaches or through streams, dams, rivers or floodwaters; or
(c) to any other area which we have, in our discretion, advised you not to enter.

5. Use of the Vehicle
5.1 You must not:
(a) allow the Vehicle to be used for any illegal or dangerous purpose, race, contest or performance test of any kind;
(b) allow the Vehicle to be used to tow or push anything, unless authorised in writing by us and unless correctly secured;
(c) carry more passengers than may be properly accommodated by the seat belt restraints provided in the Vehicle, or carry a greater load than that for which the Vehicle was built;
(d) permit passengers to travel in the Vehicle unless they are seated in forward facing seats and are properly restrained with the seat beats provided in the Vehicle;
(e) be under the influence of alcohol, drugs or have a blood alcohol content that exceeds the legal limit in the country in which the Vehicle is driven;
(f) allow the Vehicle to be used to carry passengers for payment of any kind or sublet or hire the Vehicle to any other person;
(g) use cookers inside the cabin of the Vehicle or in a dangerous manner;
(h) transport any animal in the Vehicle other than a Guide Dog;
(i) use the Vehicle when it is damaged or unsafe;
(j) use the Vehicle to transport goods other than those which would be reasonably contemplated in connection with the permitted purpose of the Vehicle;
(k) without our prior written consent, use the Vehicle to carry any inflammable, explosive or corrosive substance other than that which has been provided by us;
(l) use the Vehicle in contravention of any law;
(m) use the Vehicle to carry a child who requires the use of an approved child restraint (as defined in UK and European law (o) exceed the speed limit.
(n) take your vehicle to countries outside of the European Union.

6. Maintenance, Security and Safety
6.1 You must:
(a) maintain engine and brake oils and coolant levels if the Vehicle’s warning lights indicate that this is required.
(b) ensure that the tyres are maintained at the manufacturer’s recommended pressure as provided in the Vehicle manual;
(c) keep the Vehicle locked and the keys under your personal control at all times and produce such keys if the Vehicle has been stolen;
(d) return the Vehicle to us free of all rubbish and stains or pay us a soiling fee of £50 if, in our opinion, you have failed to comply with thisrequirement;
(e) immediately report to us any damage to the Vehicle or damage to any property caused by the Vehicle. If you do not, you acknowledge that your failure to do so may compromise your rights under this Agreement;
(f) generally do all things necessary to keep and maintain the Vehicle in its current state and condition (fair wear and tear excepted); and
(g) not authorise or undertake any repairs to the Vehicle without our prior written authority except to the extent that the repairs are necessary to prevent further damage to the Vehicle or other property, in which case you must first attempt to contact us by phone to inform us of the steps you are intending to take and obtain our approval. We will only reimburse you for the cost of such authorised repairs if you keep and produce to us the original receipts for those repairs or salvage.
(h) Immediately pay or reimburse us for:
a. any damage or loss to the Vehicle or to us which is not covered by insurance.
b. windscreen, glass, headlight or sunroof breakages in addition to all other fees under this agreement unless:
i. you have paid “All Inclusive” under clause 8 (only all inclusive covers your sunroof, windows and rear windscreen);
c. the cost of rectifying any tyre punctures unless:
i. you have paid for “All Inclusive” insurance under clause 8 (max of 2 accidental tyre repairs over hire period)
d. tolls or fines;
e. the cost of repairing any damage caused deliberately, carelessly or recklessly, by:
ii. you;
iii. any other driver of the Vehicle; or
iv. any passenger carried during the Rental Period;
f. the cost of repairing any damage to the Vehicle or to third party property caused or contributed to by a breach of the Agreement;
g. a daily rate fee will apply to vehicles under repair whilst off the road for damages that have occurred to renters not covered by Liability option 2;
h. the full cost of replacing or repairing all contents supplied by us (including but not limited to: cooker, bedding, cutlery, DVD/CD/MP3 player, DVDs, tables, chairs, tents, roof racks, power cords and keys, space Survival Kit and any other additional items hired from us) fair wear and tear excepted;
i. any damage caused to the Vehicle through the use of tyre chains or any other accessory.
j. filling the Vehicle with fuel if it is not returned with a full tank of fuel. You will be charged £70 if the tank is not full.
(i) at all times follow the safety and operating instructions given by Spaceships UK – whether written or verbal. Failure to do so may invalidate your insurance and/or result in additional charges.

6.2 Oil and Water Levels
The hirer/driver is responsible to check and maintain all fluid levels and must immediately rectify and report to Spaceships any defect of which you become aware of however slight. Rectification means a fit and proper diagnosis and repair. Continued operation of the vehicle after a defect has occurred may lead to serious consequential damage to the engine for which you the renter will be held responsible and liable for full repair costs.
The risks of continued driving if your car begins to overheat or if it has a known cooling system problem of any kind can be severe. If your temperature gauge moves in a direction that is a departure from normal, stop immediately, investigate and call Spaceships. Do not wait for it to cool and drive again as you may cause further catastrophic damage to your engine, for which you will be held liable. Driving with an inoperative temperature gauge voids all insurance coverage and may result in the hirer being held liable if overheating occurs.

7. Bond
7.1 Credit card details must be provided to us by you at the commencement of the Rental Period for the purposes of freezing the Bond. Where a credit card is not available, a cash bond will be held by us for twenty one days following the end of the Rental Period. An administration fee of £20 applies for any cash bonds.
7.2 If paying by credit card, additional charges (comprising credit card surcharges) may apply as follows:
i. in respect of Visa and MasterCard, 1.5% of the total hire charge; and
ii. Diners and Amex cards are not accepted.
7.3 You authorise us to hold a bond in the amount of £500 (if you are 25 years or over) or £750 (if you are aged 21 to 24) on your credit card at the commencement of the Rental Period. You authorise us to use the Bond to cover insurance excess costs (and any incidental costs) as a result of any accident during the Rental Period. The bond amount will be deducted in full from your credit card (or retained from a cash deposit) if you are involved in an accident whilst using the Vehicle. The bond will be released when the Vehicle is returned provided no damage has occurred. The bond is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The bond will be refunded to you if we are successful in recovering the costs of the damages from the third party. You acknowledge that you must pay for anything not covered by insurance or the Bond.

8. Insurance Options
8.1 For additional non-refundable fees, you may purchase from us a “Liability Reduction Option 1”, “Liability Reduction Option 2” and “All inclusive” insurance. This will reduce the Bond payable by you on a per incident basis unless the loss or damage is not fully covered by insurance. If an accident occurs before the expiry of the Rental Period you must pay additional fees for the remaining days of your hire if you still wish to obtain the benefit of “Liability Reduction Option 1”, “Liability Reduction Option 2” or “All inclusive” insurance for the remainder of the Rental Period. The “Liability Reduction Option 1”, “Liability Reduction Option 2” and “All inclusive” fees and the amount of reduction to the Bond are set out as follows:

8.2 Windscreen Cover
An additional non-refundable premium of £2 per hire day will cover you for the loss or breakage of the front windscreen. This cover EXCLUDES the sunroof and all other glass windows and mirrors. A windscreen replacement costs £200 so we strongly recommend taking windscreen cover or the All Inclusive which includes windscreen cover. The maximum amount payable is £70 – i.e. 35 days rental.

8.3 Roof Pod bond
There is a separate bond of £500 which can not be reduced. None of the Liability reduction options including the ‘all inclusive’ include the roof top pod on the four berth.

The cover provided by each insurance option is set out below:

COVERAGE

STANDARD LIABILITY

ALL INCLUISVE

WINDSCREEN COVER

NO

YES

WINDOW/GLASS DAMAGE

NO

YES

TYRES

NO

YES

ROOF

NO

YES

UNDER BODY

NO

YES

FREE TABLE & CHAIRS HIRE

NO

YES

ROOF POD

NO

NO

NOTE: Under the All Inclusive one windscreen and two tyres will be covered for accidental damage. Should this be exceeded the cost will be the responsibility of the hirer.

Spaceships recommends taking the ‘All Inclusive’ option to reduce your liability so you can travel with peace of mind.

8.4 You acknowledge that cover may be denied under Standard excess liability and “All Inclusive Option” insurance if:
(a) there is any water related damage such as vehicle submersion, creek or river crossing, beach driving or driving through low plain flooded areas;
(b) you breach the terms of this Agreement;
(c) you drive under the influence of alcohol or drugs;
(d) damage is caused by careless or wilful conduct;
(e) you drive on restricted, closed, dirt of unsealed roads;
(f) the articles damaged are appliances or fixtures inside the Vehicle unless in the case of a motor accident.
8.5 You are required to provide credit card details to Spaceships irrespective of the insurance option chosen.

9. Indemnity & Release
9.1 Except to the extent we or others are liable at law, you agree that you are liable and must indemnify us immediately for:
(a) the loss of, and all damage to, the Vehicle;
(b) the cost of towing, recovering and storing the Vehicle;
(c) for all damage to the property of any person:
i. which is caused or contributed by you; or
ii. which arises from the use of the Vehicle by you;
(d) appraisal or assessment fees;
(e) reasonable administrative fees and legal costs as a result of your breach of this Agreement or in respect of recovering costs payable by you (on a solicitor client basis).
9.2 You agree to use, operate and possess the Vehicle at your risk and you agree that we will have no responsibility or liability for any loss or damage or death except as required by law. To the full extent permitted by law you agree that you release and discharge us and our agents and employees from:
(a) all claims and demands on us; and
(b) any loss or damage whatsoever and whenever caused to you whether by way of death of, or injury to, any person of any nature or kind, accident or damage or loss of property, delay, financial loss (including accommodation or meal costs) or otherwise, arising directly or indirectly from or incidental to your use of the Vehicle or any accident to or involving the Vehicle or its use, operation, repair, maintenance or storage or which may otherwise be suffered or sustained in, upon or near the Vehicle provided that this release shall not extend to any claims arising from a negligent act or omission by us; and
(c) any loss or damage as a result of items being left in the Vehicle after its return to us or stolen from the Vehicle.
9.3 You acknowledge that you will not be refunded for hire fees in the event that non-mechanical malfunctions occur such as in respect of DVD/CD player, fridge, water pump or cookers amongst other things.
9.4 Any person claiming the return of personal property left in the Vehicle is required to furnish us with satisfactory proof of ownership.
9.5 You have rights conferred under consumer legislation and no provision in this Agreement is intended to exclude, restrict or modify any non-excludable terms implied by or rights which you may have under UK law.

10. Return of the Vehicle
10.1 You must return the Vehicle to us:
(a) between 09:00 hours and 16:00 hours to the place and on the date shown on the Rental Document;
(b) with a full fuel tank; in the same condition as it was at the commencement of the Rental Period, fair wear and tear excepted.
10.2 Change of Return Location (where applicable) is subject to availability and must be authorised to by Spaceships UK with suitable notice. An additional charge of minimum £50 and up to £250 applies to any authorised change of return location.
10.3 If you return the Vehicle to a location other than that shown on the Rental Document, a fee of up to £1 per kilometre may apply in our discretion for the unauthorised return
10.4 Spaceships UK do not offer refunds for early returns. We strongly recommend customers invest in travel insurance due to early returns due to no fault or reason of Spaceships UK.
10.5 If you return the Vehicle later than 16:00 hours you will he charged an additional day’s hire. Early returns do not entitle you to a refund.
10.6 If you do not return the Vehicle by the date shown on the Rental Document you must pay an additional day’s hire plus a penalty of £50 for each day the Vehicle is overdue.
10.7 We may request the immediate return of the Vehicle, or we may re-take possession of the Vehicle without notice, if we reasonably suspect that:
(a) you have breached a term or condition of this Agreement;
(b) damage to the Vehicle, or injury to persons or property is likely to occur; or
(c) the Vehicle may be or has been used for an unlawful purpose.
10.8 Rental extensions are possible subject to availability. Suitable notice must be given to Spaceships UK for any authorisation to any rental. There is no guarantee of any extension regardless of notice provided.

11. Acknowledgement & Warranties
11.1 By hiring a Vehicle from us you are deemed to have accepted this Agreement. This Agreement is deemed to have been entered into when you request a reservation. You warrant that the information contained in the Rental Document is true and correct and that the credit card details provided (if any) are those of the Hirer named on the Rental Document (not the Additional Drivers).
11.2 You acknowledge that we give no express warranty in relation to the motor vehicle other than those conditions and warranties implied by statute, which cannot be excluded, restricted or modified, such as those under VOSA. Where we are permitted to limit liability under those statutes for breach of an implied condition or warranty you agree that our liability is limited to replacement, repair or re-supply of the Vehicle. All other warranties, conditions and other obligations which may be otherwise implied are expressly excluded in their entirety. The Company is not liable to you for any indirect, special, incidental or consequential damages relating to this Agreement.

12. Infringement Notices
We reserve the right to charge you for any infringement notices incurred during your possession of the Vehicle and you agree that we may charge such amounts to your credit card. You also agree to pay administration costs of £30 per infringement notice.

13. Cancellation & Deposit

Reservation:
13.1 A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing. The full balance of payment is required 42 days prior to the vehicle collection, if the booking is placed with in 42 days prior to the vehicle collection the full balance will be processed upon booking confirmation.

13.2 Failure to collect a Vehicle on the confirmed booking date will result in the loss of that hire day unless we have been advised 48 hours prior of the change in booking dates. We reserve the right to release the Vehicle 24 hours after your scheduled pick up if you have not advised us of any change to your pick up date.
13.3 If you have commenced your travel and decide that you want to extend the hire period then you must first contact us for approval (at our discretion). On receipt of our approval you must pay in advance for the additional days hire at the agreed rate.

Cancellation
13.4 The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
1. If cancelled 33 days or more prior then forfeit 20% of gross rental
2. If cancelled 23 – 32 days prior then forfeit 25% of gross rental.
3. If cancelled 9-22 days prior then forfeit 30% of gross rental.
4. If cancelled 4- 8 days prior then forfeit 50% of gross rental.
5. If cancelled 3 days prior or on day or pick up or no show then forfeit 100% of gross rental.
Cancellation of days may be subject to a 20% cancellation fee, and that a significant alteration to any booking may constitute a new booking, and be subject to new daily rates as current at the time of the change.

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

14. Our Obligations
14.1 We will use our reasonable endeavours to replace the Vehicle in the event of breakdown or accident (caused by a third party) subject to availability and location.
14.2 Subject to terms and conditions not being breached by the renter If we cannot supply a replacement vehicle under clause 14.1, then we will refund your hire fees for any whole days for which you lose total use of the Vehicle. If breach of terms and conditions have occurred then we reserve the right to not refund any monies whatsoever.
14.4 We will provide 24 hour road service free of charge subject to this Agreement.

15. VAT
The Fees described in this Agreement are exclusive of VAT unless otherwise stated. You agree to pay VAT at the same time as you pay the Fees.

16. Termination
16.1 We may terminate this Agreement at any time if you breach this Agreement, or if any of the information contained in the Rental Document is found to be false.
16.2 If this Agreement is terminated for any reason other than a breach by us, you must immediately pay all rental fees and other charges for the Rental Period as set out in this Agreement.

17. Jurisdiction
This Agreement is governed by the laws in force in the United Kingdom.

18. Waiver
If we elect not to exercise any of our rights arising as a result of a breach of this Agreement you acknowledge that our election will not constitute a waiver of any rights relating to any subsequent or other breach.

19. Dispute Resolution
19.1 If you disagree with us or wish to file a complaint you agree to resolve your complaint or dispute with us by:
(a) immediately notifying the manager of the office from which the Vehicle was rented within 5 Business Days of returning the Vehicle;
(b) provide in writing exact details or your complaint together with any relevant evidence.
19.2 We will use our reasonable endeavours to provide a response to you within 10 Business Days of receiving your complaint;
19.3 If, upon receiving our response, you are still dissatisfied and have further queries, you must notify us in writing within 5 Business Days of receiving our response and we will arrange a meeting between you and us in an attempt to resolve the dispute.
Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.