Top 3 most asked questions

WHAT DOES IT COST TO PARK AT PRIZEOTEL?

Our video monitored parking lots are available from 12.00 EUR per day at prizeotel Bremen-City and at prizeotel Hamburg-City from 15.00 EUR per day. Please note, no parking lots can be booked in advance.

HOW ABOUT THE BREAKFAST AT PRIZEOTEL?

Our wide-ranging breakfast buffet can be booked for an additional 10,00 per person on the day of arrival. Breakfast is available between 06:00 a.m. and 10:30 a.m. during the week and between 07:00 a.m. and 11:00 a.m. on weekends and public holidays.Your breakfast includes a variety of coffee specialities such as Latte Macchiato or Caramel Cappuccino as well as daily fresh cut fruit, home made muesli (Bircher Müsli) and fresh bakery products.

And children?

At prizeotel children up to the age of 12 can sleep in the bed of the parents at no cost (one child per room). Alternatively you can book another designer room for the current day price. Breakfast is free for children up to the age of 12.

Your reservation at prizeotel

Is it possible to use my voucher for every prizeotel or only for one hotel?

Vouchers for a night at prizeotel will be given out only for one particular hotel. While making your reservation call under +49 (0) 421 22 22 100, you need to tell us which hotel is written on your voucher as well as the period of stay. Our central reservation office will give you information about the availability for you chosen period of stay.

I have a voucher for a night at prizeotel. How do I pay by voucher?

Your reservation paid by voucher, needs to be made by telephone call only because we need to check the availability for the chosen booking period. Please note: The voucher is only valid with a valid voucher number on it as well as it has to be shown for check in at the hotel. Furthermore, the voucher cannot be changed into money.

Can I get a voucher for spending a night at prizeotel?

If you would like to buy a voucher for a night at prizeotel, just give a call to our central reservation office +49 (0) 421 22 22 100. You can get a voucher already made out for a particular period of time as well as without if you would like your guest to decide the period of stay for him or herself. Your reservation paid by voucher needs to be made by telephone call only. (also check „I have a voucher for a night at prizeotel. How do I pay by voucher?“)

How to pay at prizeotel?

The following means of payment are accepted at prizeotel: Cash, Electronic Cash, VISA, Mastercard & American Express. If you book your room on our website while choosing the „hot prize“ (Hot Deal) that needs to be paid in advance, you can additionally pay by Paypal.

How long prizeotel reservation is staffed?

You can reach prizeotel central reservation office between 8am and 7pm from monday till friday.

Are there special terms for companies?

Yes, if you are interested in a special company agreement,just contact our central reservation office or send an Email to [email protected].

What is the "Hot Prize" at prizeotel?

Our „hot prize“ is a reduced price being available on limited days. With this rate the indicated credit card will be charged immediately after booking. That is why, it is necessary to enter your cred card details. A cancellation free od charge is only available until 30 days before arrival. Afterwards, if you would like to cancel your booking, the whole booking price need to be paid.Alternatively, we offer our best available rate that can be cancelled up to 06:00 pm on arrival date free of charge. Payment will be made on location.

What rates does prizeotel offer?

prizeotel offers a best price rate from 59 EUR per room. The rate can change according to availability and demand.

What is the Best Price Guarantee?

The best price guarantee means that you will not be able to make a booking that is cheaper on any other website at the time of your enquiry, than on our website www.prizeotel.com. Our website is best choice in making a booking for our hotel.

How can I book with prizeotel?

You can easily book on www.prizeotel.com. If you would like to book the room directly, just give us a call: +49 421 22 22 100 Monday - Friday from 8:00a.m. to 7:00p.m..

Can I also book on www.prizeotel.com without a credit card?

Yes, only choose a non-guaranteed booking without a credit card. Your room will then be kept for you up to 06:00 pm on arrival date. If you do not arrive until 06:00 pm, your booking will be cancelled automatically without any further costs.In case of late arrival, please send us your credit card details. So we reserve your room for the whole night.

When will I need a credit card to make a booking?

For your booking as being guaranteed in case of late arrival after 6pm on arrival date, we need your credit card information. Otherwise, your booking will be cancelled automatically without any further costs and the room will be free for sale again. If you arrive until 6pm on arrival date, we do not need any credit card information.If you would like to book our „hot prize“, you need a credit card as well. In that special case, the total amount will directly be debited from your credit card after you completed the booking. Alternatively you can also pay the „hot prize“ via PayPal. Please, notice cancellation conditions for the “hot prize”.

How can I make group reservations?

If you would like to make a reservation for more than 6 rooms, please send an email to [email protected] or use our contact form.

How many rooms can I book at once on www.prizeotel.com?

You can book up to 5 designer rooms at once on www.prizeotel.com.

What kinds of reservation are possible at prizeotel?

You can make guaranteed as well as non-guaranteed reservations. With non-guaranteed reservations, your room will be kept up to 06:00 pm on arrival day. With guaranteed bookings, we also keep your room free in case of late arrival.

Is my booking on the prizeotel Website secure?

Yes, your booking is secure – particularly your credit card details and other personal information. This is guaranteed via a secure https-server. All booking information is SSL encrypted and take place in a secure environment.

Check In & Check Out at prizeotel

BY WHAT TIME SHOULD I LEAVE THE ROOM ON DEPARTURE DAY?

You can check out until 12 p.m. on departure day.

From when can I check in on the day of arrival?

Our rooms are available from 03:00 p.m. on the day of arrival until 12:00 p.m. (noon) on the day of departure. In case of early arrival the following two possibilities are available:

It is possible, if your room has already been vacated, to check in earlier. This being effected upon the occupancy of the day before and speed of cleaning.

For an administration fee of 10 € per room we guarantee your check in from 12:00 p.m. (noon) Please inform the hotel in advance about your early check in.

How long is the reservation centre at prizeotel staffed?

Our central reservation office is staffed from Monday to Friday from 8:00 am until 7:00 pm.

How long is the reception at prizeotel staffed?

Reception is staffed 24 hours per day.

Your designer rooms at prizeotel

Are the prizeotel rooms air conditioned?

Yes, all designer rooms are fully air conditioned.

ARE THERE WARDROBES IN MY DESIGNER ROOMS?

Some of our designer rooms have wardrobes, others the possibility to leave your luggage on. Please, tell us any wishes related tot hat and we try to realize it, but do not take any guarantee.

ARE THERE MINIBARS IN MY ROOMS?

No, there are no minibars in the designer rooms. However, there is a wide-ranging choice of drinks and snacks in our lobbylounge waiting for you.

ARE THERE HAIRDRYERS IN MY ROOM?

Yes, all prizeotel bathrooms have hair dryers.

Your extras at prizeotel…

WHAT DOES IT COST TO PARK AT PRIZEOTEL?

Our video monitored parking lots are available from 12.00 EUR per day at prizeotel Bremen-City and at prizeotel Hamburg-City from 15.00 EUR per day. Please note, no parking lots can be booked in advance.

HOW ABOUT THE BREAKFAST AT PRIZEOTEL?

Our wide-ranging breakfast buffet can be booked for an additional 10,00 per person on the day of arrival. Breakfast is available between 06:00 a.m. and 10:30 a.m. during the week and between 07:00 a.m. and 11:00 a.m. on weekends and public holidays.Your breakfast includes a variety of coffee specialities such as Latte Macchiato or Caramel Cappuccino as well as daily fresh cut fruit, home made muesli (Bircher Müsli) and fresh bakery products.

More information about prizeotel…

AND EXTRA BEDS?

At prizeotel, there are no extra beds available.

Is there a hotel brochure or a price list?

As a budget design hotel we place great value on our online-advertising and therefore do not offer any brochures. Since we always offer the current day price, there are no price lists for prizeotel.

Why do I have to give my personal data at booking or check in?

We ask for your personal details in order to handle your bookings both now and in future in a sustained way. Data will be stored to speed up check in process as well as to make further bookings easier.In addition, registration law requires that all hotel guests fill out a registration form by hand and sign it on arrival day.

Are there family rooms?

No. prizeotel only has limited rooms with a connecting door. In every room, two adults are allowed to sleep. Please be aware that still each room need to be paid. For reservation, please contact our central reservation office.

And children?

At prizeotel children up to the age of 12 can sleep in the bed of the parents at no cost (one child per room). Alternatively you can book another designer room for the current day price. Breakfast is free for children up to the age of 12.

Can I smoke in the hotel?

No. prizeotel is a non-smoking hotel. In the case of infringement of this rule, a cleaning charge of 350 EUR will be charged to your account.

Can I take pets to prizeotel?

No pets are permitted in the entire hotel, including our designer rooms.

Will the hotel accept an assumption of cost from my company?

The acceptance of cost transfer is only valid if correct credit card details have been supplied to prizeotel. The credit card will be charged with the corresponding amount by departure. The billing will be sent to company after guests departure. At prizeotel, you can enter your credit card details in a secure area. Therefore, please contact our central reservation office. We will then send you a link with the access data. If you would like to make an online reservation on our homepage, choose following option: ‘Total costs will be covered by the company and paid by corporate credit card’ and enter all required information.Please, understand that assuption of costs via billing are not be offered at prizeotel because iof organizational processes in daily operation.

Can I store my luggage at prizeotel?

On arrival or departure day, you may use or luggage room to store your luggage.