Cracked Palmrest Repair

Q:Cracked Palmrest Repair

My P50 is less than two months old and it has developed two cracks in the palmrest. They both run almost the entire depth of the palmrest. I use the laptop 80% of the time in a docking station, so the amount of time that the palm rest has been in contact with anything is minimal. This is disappointing from a new laptop. P50Crack01.jpgP50Crack02.jpgP50Crack03.jpg I'll contact Lenovo and see what they can do for me. I REALLY don't want to have to send the whole thing back to Lenovo since I am self employed and my whole business is basically on it. How to I contact Lenovo about a crack in the case? I can only find contacts for "Place an Order", "Check on an Order", and "Return". I don't want to do any of those.

RELEVANCY SCORE
200

Preferred Solution:
Cracked Palmrest Repair

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

Call the service support line. Give them the model number, serial number. The keyboard bezel is a CRU (customer replaceable unit). The is a service video that will guide you through the removal and install steps. Should take you about 10 minutes tops to complete.

My P50 is less than two months old and it has developed two cracks in the palmrest. They both run almost the entire depth of the palmrest. I use the laptop 80% of the time in a docking station, so the amount of time that the palm rest has been in contact with anything is minimal. This is disappointing from a new laptop.

P50Crack01.jpgP50Crack02.jpgP50Crack03.jpg

I'll contact Lenovo and see what they can do for me. I REALLY don't want to have to send the whole thing back to Lenovo since I am self employed and my whole business is basically on it.

How to I contact Lenovo about a crack in the case? I can only find contacts for "Place an Order", "Check on an Order", and "Return". I don't want to do any of those.

A:P50: Cracked Palmrest Repair

Call the service support line. Give them the model number, serial number. The keyboard bezel is a CRU (customer replaceable unit). The is a service video that will guide you through the removal and install steps. Should take you about 10 minutes tops to complete.

hi guys im new to this forum , i have a problem that i need help solving ok here i go: a friend just gave me his computer to have a look at, its a Gateway GT series with windows XP media centre edition 2005.
The problem its having is that i will not load the desktop up it loads the bios screen and boot screen, but if left the computer will load with the "windows has not shut down properly please select mode of startup", then says safe mode ect ect and start windows normally, ive tried selecting all these options. the computer loads up as far as the windows logo and the scrolling blue dots underneath then reboots. and starts the process all over again, i have the original boot disk but its cracked all the way through and is unreadable and gateway wont replace it any ideas on how to fix it, i think its an hard drive error but not sure thanks in advance

simon

A:Recovery Disk Cracked Beyond Repair

and welcome to the Forum

You can run diagnostics on the hard drive ( click here ) to rule out drive failure

You can borrow any OEM version of MCE installation cd and use your product key to install.

I purchased a new laptop three months ago and noticed a crack when I recieved it, within the week I called HP Support and had it sent to a repair facility. The estimated delivery date was delayed a total of five times until I finally requested that the device be sent back to me after about a three month wait period. The repair method appeared to take a far too unreasonable amount of time and I was losing a lot of productivity during that period. Is there some other HP support method which is quicker where I could get a fully functioning device?

A:Cracked Screen Repair Delay

@aaron5iu9

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

I bought a Lenovo 910 in December. Upgraded the warranty to onsite and added the damage protection. Good thing I did. I now have a cracked screen. So, you say, good thing you got those extra coverages, right? Hold on just a minute. I've learned that "cracked screens" cannot be replaced in the field. They have to be shipped to a repair depot. I'm so frustrated I could scream. Cracked screen (with no trauma I'm aware of) and now I'm told to repair it I need to be with out it for who knows how long. The story could have gone like this: "Contacted Lenovo, a tech came to may office, replaced the screen and now I'm right as rain! Lenovo is awesome!" Instead, the story goes like this: "Contacted Lenovo. No joy. I have a new computer with a cracked screen that I must now use in a cracked state for the rest of its life because I cannot be without my means of making a living for who knows how long. Lenovo sucks!"

when you turn the computer on it immediately goes to a screen that is white with fake black cracks and holes. Believe it is a virus(no idea what name). Looks the same way every time it is turned on. I am 100% sure the screen is not physically broken.

Rebooted machine machine and it goes straight to this white screen does not show any windows or other symbols. I did notice that the light indicating capslock turned on before this screen popped up. Hitting capslock again does not fix it. It does not respond to any keystrokes when white screen is up.

Rebooted machine and immediately and repeatedly hit f8 for safe mode and it did no good. Same issue Saw a suggestion that HPs use F11 and same outcome. I tried this several times. One time F11 prevented white screen from coming up but computer turned off. rebooted and tried f2 and that did no good.

I do not have a recovery disc. I am the original owner but cannot find the discs.

What is the best ( an alternate) way(s) to fix this? Hoping for a solution that does not involve removing hard drive and one that I can do at home.

I saw suggestions for hitman.exe and recovery discs and boot discs etc but they require safe mode which I cannot access. Can I scan fro... Read more

This is the preferred, best way to upload an image or a file to a post. Press the ALT and PrntScrn keys at the same time, this will capture only the active window to use in Paint or your preferred graphics editor.

Screenshots and Files - Upload and Post in Seven ForumsYou may also upload a photo or image you already have as you would a file, without using the Snipping tool.

When I took my computer off my desk the other day in order to carry it to my work, I found out that the lid had cracked, just underneath the Lenovo brand name, so the front part of the lid comes off and I can see the screen between. I went into my local Lenovo ThinkCenter and asked them to repair this problem, but they said this kind of damage is not covered by the warranty. I stand by it that this is a case of material weakness and it ought to be covered. The product simply doesn't correspond to what is promised. Also, I'm afraid that the crack may have caused one of the WiFi antennas to break, besides further impacting the structural integrity of the computer. The computer had never fallen, been hit nor has any it been exposed to any kind of impact. It is also only 2 months old. Of course, this is hard to prove, but there are no other signs of damage on the exterior, which would be the case if it had indeed fallen. And this is a Thinkpad, they're supposed to be able to withstand a certain degree of impact anyway. My X200 went through some seriously rough jungle and never had any problem. The reason I had bought another Thinkpad after my X200 - despite a below-average screen resolution and an above-average price - was their superior customer support. If my issue is not dealt with properly, if it cannot be repaired for free and within a couple of working days, this will be my last ever Lenovo. These are business machines and when you pay for 3 years of internat... Read more

I have an Asus F3JC, which has a cracked palmrest/faceplate, (webcam model).I have checked on ebay, but this model does not appear at the moment.Does anyone know of a similar model with the same palmrest/faceplate?Cheers in advance

Hi,I recently purchased a used T440p, more specifically a model 20AW-S0RK03. Unfortuntatly it arrived damaged and, naive as I was, I accepted a small partial refund and figured it wouldn't be too much on an issue to replace it...However, it seems that this part is rather difficult to obtain and furthermore I now realize that the palmrest for the T440p exists with several different internal designs (number/placement of screw holes etc.).If possible I would much prefer not having to disassemble it twice - once to figure out the part number and once again when the part arrives - so if anyone can inform me what part number I need for my specific model (20AW-S0RK03), then that would be a huge help.Any tips on where to buy (if allowed) will also be greatly appreciated. Note that I'm a student, so both cost and delivery time (I'm in Europe) needs to be considered.Thanks in advance. I really hope that someone can assist me with this tiresome situation.Rasmus

i may change my palmrest/touchpad, and i saw that some have fingerprint readers on them. will the readers work on any e6540? or only those that originally came with one.(one time i tried to put a backlit keyboard on a dell but it did not work.)

Ok so stripped down laptop and put it back together. Its a Toshiba Equium. But mouse touch-pad not working. So thinking I had not pushed in the ribbon properly I took it apart again enough to get at the ribbon. Re inserted it no good. Tried this several times still no good. Thinking I had somehow damaged the ribbon when taking it apart I ordered a replacement palmrest and touch-pad. Fitted it still no good. All I can think of now is that the ribbon os not going in properly however I have no way to tell. Any tips?

Hi, so the small black rubber "nubs" that are on the palmrest of my ThinkPad S3 Yoga 14 (20DM000VUS) have fallen off/broken (see attached). They measure about 9.5mm x 2.5mm.Does anyone know where I can find and purchase replacement parts?

Hi all Foolishly did not have my Yoga 900 in Stand or Tent mode as I was watching video on it and eating lunch today, and got some sauce from my sandwich on the palmrest. Wiped it off, the computer has survived - however there's a minor stain there now. Oops. Just wondering what reccomendations there are for cleaning it? I'm tempted to use the wipes that I use on my glasses\screens that have a small amount of isopropyl alcohol on them but not sure if this will affect the rubberized coating on the palmrest. I have looked in the users manual and the HMM, but neither make any reference to cleaning the machine, an odd exclusion. Thanks!

Hi Looking to replace the palmrest on my X240, seen both one for an X250 - Expensive or a cheaper one from an X260 both with finger print I know from searching the X250 part FRU 00HT390 will fit but can someone advise if part FRU 01AW440 will? Thanks Jeff

Hi, so the small black rubber "nubs" that are on the palmrest of my ThinkPad S3 Yoga 14 (20DM000VUS) have fallen off/broken (see attached). They measure about 9.5mm x 2.5mm.Does anyone know where I can find and purchase replacement parts?

Both control keys on my R3-471T convertible have stopped working after 16 months . I have ordered a new keyboard/palmrest but need instructions on how to replace it. Are there any instructions specific to the R3-471T that are available? Thanks!

Hello. I am new to the forum, so please excuse me for all my errors. I have a Lenovo Ideapad 100-15IBD, with an i5 4288U, 4GBs of ram and a Nvidia geforce GT920MX. I it is a good laptop for its price. But about 6 months after i buyed it, a crack appeared and it starts to get bigger and bigger. And when i open and close the lid, that part of the laptop pretty much pops out. I don't want that the crack to get bigger, so i was thinking to replace the whole palmrest. Is that what should i do or there is any other fix? And if not, where i should find a palmrest to buy? Sorry for the bad image quality

Both control keys on my R3-471T convertible have stopped working after 16 months . I have ordered a new keyboard/palmrest but need instructions on how to replace it. Are there any instructions specific to the R3-471T that are available? Thanks!

Hi,Did you encounter situations in which a Latitude E7440 have cracks in palmrest near hinges? I saw many in our company and users said that some notebooks are not moved from the desks.PS. We still have warranty and don't know if it's a service call caseThank you!

A:Latitude E7440 Palmrest issue

Hi,Thank you for writing to us!Looking at the picture that you have attached it looks like a crack on the system palmrest.Kindly private message the service tag and email address so that we can review the issue.ThanksRobin

Hello. I'd like to draw attention to the design/usability issue of the recent Lenovo Thinkads (mostly X-series). Right now I use Lenovo X220, which is, imo, the best trade-off between up-to-dateness and usability. The list of my concerns about recent models is quite long , and I do undestand, that my vision is just my vision, and that Lenovo, probably, has some data about sales, and thus has the reasons to introduce changes to the design. I just want to give Lenovo my feedback, and hope that it'll be considered. Thinkpads up to X230 had this chamfer at the edge of the palmrest. This chamfer prevents palmrest pressing against your wrists, reducing fatigability and helping those with RSI. The effect is very well noticeable if you spend a lot of time with your hands on keyboard. Especially, if you use laptop in awkward uncomfortable positions where your elbows are lowered below the level of the laptop (that is the case for X-series, because those have high mobility and are often used on the go). Compare this to X270I haven't used X270 itself, but I regularly use another 12" dell laptop with the edged palmrest, like on X270, and, actually, my experience with it made me to start this topic. If you, fellow Lenovo community members, have any ideas, on how to get to Lenovo with this feedback, let me know please. I'm willing to invest some reasonable amount of my time into that. Regards

Hey is it possible to upgrade a palmrest on latitude E7450 I3 CPU from Non-smart card/fingerprint reader to palmrest A1412C ? I don't have backlit keyboard nor double touchpad buttons or pointer keyboard. The laptop has smart card reader place on side but it is covered(uncut)Will it fit and the connector match?

Work purchased a T410s for $1700 in August for me. LCD vertical band issue within 3 months (4 days of downtime)Shift key doesn't work well within 6 months (40 days of annoyance)Palmrest cracking at 7th month. (?)I'll be lucky if this POS works after a year. This is my last Thinkpad ever. My T43 is in better condition to this day than paperweight. The T43 battery wear is only at 80%. The battery wear on this T410s is at 87% and I stop charging at 80%, start charging below 50%, never drain it below 20%. I call tech support and asked for a new palm rest so I can just replace them myself and they told me I had to send it in to see if it's even "covered" under warranty. I need this for WORK and hence it would completely negate the purpose of the purchase of a business laptop. I was going to purchase two more for two new employees that we hired but these policies and issues completely reversed all feelings I have about Thinkpads. Lenovo, you can only milk the brand for so long before you lose loyal customers like me.

A:T410s Palmrest Crack - Last Thinkpad Ever

The T410s is known to be problematic. The T410 and T510 don't suffer from LCD or palmrest issues.

Hello, I would like to purchase a new palmrest keyboard cover for my Lenovo x240 and replace it with my current.My specific laptop do not have visible (physical) fingerprint sensor. My question is If I will purchase the 00HT390 part(palmrest keyboard cover including the fingerprint sensor) there is some option on the motherboard to connect it there in order to make it works? this option exist? or it's just in a specific x240 models ? Another question.. the 00HT391 part (the one without the fingerprint ) will also fit for me without an issue? the reason I want to replace it .. it because I want have a palmrest like in the x250 model.but I think if anyway i will replace the keyboard bezel i prefer in addition to add it with the fingerprint sensor as well My model details: 20AMS0SA05Serial: PF00TGAABIOS: GIET85WW (2.35 )

Hi everyone, I hope you can help me.I need to know if I can change the palmrest of my laptop (t470 20HE), with a new one with fingerprint. My laptop condition is "in warranty" so, how i can do it? What is your advise?Leo

The frame of the Yoga 910 has one of the most asinine designs, from a user standpoint, that I've ever seen. The top edge of the palmrest is sharp and cuts into my palms. But no longer! I've machined away the top knife edge. (Unfortunately the right edge was cut a bit more than the left and bottom edge.)Lenovo apparently figured out what an idiotic idea it was and changed the design for the Yoga 920.In the photos below please disregard the succulent particle; it was there so that my camera focussed correctly.

Hi, so the small black rubber "nubs" that are on the palmrest of my ThinkPad S3 Yoga 14 (20DM000VUS) have fallen off/broken (see attached). They measure about 9.5mm x 2.5mm. Does anyone know where I can find and purchase replacement parts?

Hi there everybody,I recently bought an x200, and of course i had to open it, clean it, and i also adjusted some light keyboard flex with tape on the keyboard back, noticing that under the palm rest, there is a foil made of aluminum, and one made of copper.Both of these get bent over the palm rest, i guess to touch the keyboard, which is not something i could be sure it is happening, but after i adjusted the flex, it seems the palm rest in the left side, the one with the copper, on top of the pcmcia, is getting hotter, so maybe the keyboard wasn't touching the copper before. I don't know.So, is that there for some heat dissipation gathered from the keyboard, or is it a faraday cage sort of thing, to shield something, but then why is it supposed to touch the keyboard? Or isn?t it?Also, the keyboard cannot take too much heat, having just the margins and a few other small spots uncovered on the underside, the rest is covered in some plastic. And the supposed connection with the copper foil is about 1 cm wide, going to about 3mm wide after that for a length of 1cm or so. It couldn?t help that much, but yet, the palm rest appears to be hotter.The keys above that area are also a bit warm, so the keyboard must have some kind of heat dissipation function also.Maybe it?s just a bit of extra cooling, although the heatsink and fan appear to be doing a good job with that.I was hoping somebody more knowledgeable here can shed some light over this.Thank you.

A:X200 palmrest copper foil purpose

Hi, I'm also curious as my x200 also has the same excessive heat problem over the same left areas: -left palm rest, above pcmcia slot-left keyboard area

I recently replaced the palmrest on my ThinkPad t520. Previously, I had replaced the palmrest and reused the old ribbon cables. Sadly, that didn't work.So, I purchased a new palmrest on eBay that came with the trackpad and ribbon cables.Here's a picture:Thinkpad T520 W520 Keyboard Palmrest w/CS & FP - 04W0606 - 04W1368When I plug it into the computer I am unable to get the trackpad or the finger print sensor to work. Furthermore, when I do plug it in it somehow disables the trackpoing on my brand new keyboard. I can still use a USB mouse, however. When I unplug the palmrest cable the trackpoint works as normal.I've done a factory reset and I thought that would solve everything but unfortunately it hasn't. The BIOS says that the trackpad is "enabled" so I'm not sure what the problem is.Thank you in advance for any and all suggestions.

Spilled a liquid on the touchpad, now inoperative. Lots of online tutorials show how to replace palmrest, but not sure where to find a palmrest/touchpad for a Pavillion G6-1d38dx notebook. Alternatively, if it can be 'cleaned' I can go that route as well.Thanks RobFlyer

A:Need the part number for a palmrest/touchpad for Pavillion G...

Hi, There are many manuals for your machine on the following link: http://support.hp.com/us-en/product/HP-Pavilion-g6-Notebook-PC-series/5186811/model/5249651/manuals Probably you need a manual called Maintenance and Service Guide (the first one on the list). And there are many colors to choose on page 19. Regards.

Hi,I don't know if it the right forum to post but appreciate the help. I'm puzzled between the different parts number that already found in the net, I assume the difference will be the color but I don't know exactly. <private data removed> Please help finding the correct part numbers for both the lcd back cover and palmrest.Thank you.Itzik

Hi first thing does anyone know how to open the palmrest area for z500 ? and am i gonna need to disassemble many parts in order to disassemble the palmrest area ? I mean I saw many videos about disassembling it , but none of them showed how to open the palmrest area and how to replace it .. seondly .. does all of z500 models have msata port inside ? Thanks

Solved!

Go to Solution.

A:Palmrest opening and question about mSATA port z500

The palmrest should be accessible after removing the mb. The hmm did not provide enough info on how to access and open it. But hopefully those videos should give you enough ideas on how to do it. In my unit the msata connector is missing so I'm not sure if yours has it. See picture below.

I purchased my R630 almost as soon as they were relased int he UK (Nov 2010).

I was getting minor electric shocks through my R630 palmrest.
I could swear that the palm rest - keyboard surround was also made of magnesium/metallic alloy - with a shiny metallic black/dark grey finish (similar to the upper case - i.e. lid)

I sent my laptop back because of the electric shock issue, and when returned the palmrest was definitely plastic.
I returned this and was told it was a wrong part. When I got it back again, it was another plastic palm rest.

Am I totally mistaken or have toshiba changed from metallic palm rest to plastic?
Are there 2 different parts - a plastic and a magnesium palm rest?

How would I get electric shocks through a plastic palm rest?!

Any insider knowlege out there would be appreciated.

A:Satellite R630 - Palmrest Materials - Magnesium or Plastic

Hi

The cover assy (part number P000535500) seems to be magnesium but I don?t think that the touchpad would be magnesium too.
As far as I know there is only one touchpad part available and the (palmrest) part number is (P000532070) .

Hi All, I'm currently looking for the Z51-70 palmrest upper case, but not having much luck finding one. Does anyone know if the Z50-70 model uses the same palmrest as the Z51-70? They look very similar on the internet, but I'm not 100% sure if they are the same. Please help. Thanks in advance

Hi All, I'm currently looking for the Z51-70 palmrest upper case, but not having much luck finding one. Does anyone know if the Z50-70 model uses the same palmrest as the Z51-70? They look very similar on the internet, but I'm not 100% sure if they are the same. Please help. Thanks in advance

Has anyone else had this issue? Somehow they both fell off and I can't find any online. The HMM doesn't have these mentioned in the rubbers kit either, it looks like its just a foot kit only. Any help would be appricitated thank you!

A:Rubber "nubs" on the palmrest assembly of my X201T fell off. How do I get a replacement?

Welcome to the forum!

I think eBay will be your friend. I got replacements from there for similar rubber pieces I lost on my X41T and X6xT ThinkPads...

I've been unable to access my custom build computer since around 5:00 yesterday. I chose to restart my computer at around that time just because it was slowing up a little and I usually do that to help, I had not installed any updates or new programs since 2 days ago when there had been a few windows updates.

Upon returning to my computer I noticed that it had been unable to startup and had gone straight into system repair with it being 'unable to repair this computer automatically.' I rebooted several times and noticed that it was not a visible BSOD but as soon as the 'starting windows' icon began to appear it went straight into startup repair. I tried to boot into safe mode, tried to load previous good configuration and all of the other advanced recovery options (including system restore/image and many command prompts).

This diagnostic occurs every single time I run the startup repair. Also, command prompts I have tried using the WindowsRE command prompt and the one found on the 'repair your PC' option on the windows 7 installation disk are:

I can't run my PC, every time i try to run it shows me blue screen wrote on it

" Automatic repair couldn't repair your PC

Press " Advanced options" to try other options to repair your PC or "Shut down" to turn off your PC.

Log file :\System32\Logfiles\Srt\SrtTrail.txt "

I tried to use the most options but none of them worked such as System restore, every time i click on it, it says : System restore could not find the offline boot volume. Please ensure it is currently accessible.

By the way before one day since this problem happened i created system restore point

My pc is Lenovo while running it i clicked F2 and it opened for me Onekey Recovery its Lenovo Tool, it has option called initial backup but i dont know if it backup from the system restore point i've created or what exactly.Please help i need to solve it ASAP, i have many important university files on my PC and i don't need to lose them

NOTICE : I tried all the options in the repair screen such as " Reset this PC" , "Startup repair" ... and more, all of them give me message when i click on them please if u want know what message i get, let me know what option and ill write it because too many erorrs

and i got a dvd contain install of windows 10 ( ISO file ) and able to run it on my pc

A:Automatic repair couldnt repair your PC (Repair screen win10)

You might be better off doing a clean install. You won't need to enter the key as its already been associated with your computer.

Backup any files you want to keep first.

I am not certain but it may take the install files from the recovery partition (perhaps someone can confirm this), I know this worked with a recent HP job I did.