This default changed over the weekend from being a "sticky" setting, meaning it saved your previous selection to being selected by default. The product team has now changed the setting back to it's previous behavior so it is again "sticky".

This has just happened on Gmail not sure if its a upgrade but I do not want to log all emails only the ones I want is there a way to not set it as default, before I selected log and track if I wanted to.

Really? It used to remember my prior setting so if I selected not to log and not to track, the next email would have those deselected. That was ok. Having it auto-on is much worse for me, as CEO, not a sales person.... I want my emails to customers to be logged but not other sensitive emails. With this setting I end up auto-logging some sensitive emails by mistake.

I wish I could have these off by default and the select them only when I'm replying to a customer... as opposed to the other way around!

This default changed over the weekend from being a "sticky" setting, meaning it saved your previous selection to being selected by default. The product team has now changed the setting back to it's previous behavior so it is again "sticky".

Yes, it has been defaulted to have "log" unchecked" and now I have to ensure it's unchecked each time. There is sensitive information that shold not be getting logged in the system - that is just between employees.

Has everyone tried reinstalling the plugin/extension in Chrome yet? I just had another person on my team who got logged out of gmail (G Suite) and when they came back the issue was gone. Recommened reinstalling plugin, logging in/out of HubSpot & Gmail and see if that does the trick!

Using my previous selection is definitely better than defaulting to selected. It would be significantly better, however, if we could select our default (especially per connected inbox) since some inboxes are primarily used for personal emails and therefore should likely have default as unselected.

I'm currently having issues with Outlook emails auto "Log to CRM". I turned it off yesterday through the HubSpot OutLook extension and when I rebooted my PC it was back. There should be a setting under Sales/Settings/Sales/BCC & Forwarding to turn it off versus relying on Outlook or Gmail extension.

Following up on this: is there a way to have the log box unchecked by default? So that users have to click log everytime they want to log an email. Sticky is an improvement but we are worried that users will forget to toggle it off after they've toggled it on.

I am for more options here as well. I can see how some companies may want to log everything, but I would think most would not. So some more functionality or settings revolving around these options would be great!