My Flat Iron Plates Don't Match Up

Question:My flat iron plates don't match up, is that normal? I bought the FHI Pink Flat iron and the plates don't touch, is it supposed to be this way? - Crystal

Answer:It's totally normal!

We have noticed that not all of the flat irons on the market have plates that match up exactly when you close them. Many irons have plates that are up to ½" away, and some flat irons have plates that do not touch each other at all. Rest assured this is a natural occurrence with the way many flat irons are manufactured in the factories and will not interfere with the performance of your flat iron in any way.

As long as the plates of your flat iron keep contact with either side of your hair section while styling, you will achieve your desired results. In general, I always recommend a section thick enough so there is no plate to plate contact at all. This helps ensure you are not causing any potential heat damage to your hair by taking a section that is too thin, and it avoids unnecessary iron friction that can cause wear on the plates over time.