Homelife Support

Learn how to protect, connect, and relax with support for your Homelife service. From arming and disarming your alarm, to managing your portal, Cox Homelife Support helps you with troubleshooting and step-by-step solutions.

Managing Security Zones in the Subscriber Portal and Touchscreen for Cox Homelife

Summary

Solution

Security Zones

There are four basic types of security zones available for use, excluding smoke detectors, CO detectors and flood sensors.

Zone

Description

States

Entry Exit Point

Doorways that end users will use to enter an armed premises.

Open and Closed

Non-Entry / Exit Points

Windows or doorways that end users will use to enter an armed premises.

Interior Motion Detectors

Motion detectors inside the premises.

Motion and Still

Exterior Motion Detectors

Motion detectors on the premise grounds.

Managing Security Zones in the Subscriber Portal

To manage Security Zones, from the My Home screen, tap the green Security Zones tile.

Once the the Security Zones page displays, you can do the following:

View the current state of each zone.

Turn zones off or on in the Bypass column.

Zones that are turned off do not trip alarms when they are faulted. Fire / Smoke detectors, CO detectors nor Flood Sensors can be turned off. If any security zones are currently faulted, preventing the system from being armed, you must toggle the button to OFF in the Bypass column for that zone before arming the system.

Modifying the Name of a Zone

Click More from the menu bar.

Select Manage Devices tile from the list.

Clickthe Edit button to modify the names of the zones.Note: The maximum length for a zone name should be 31 characters. When zone names exceed this length, alarms for those zones cannot be delivered to the Central Monitoring Station.

Turn zones off or on by touching Turn Zone Off or Turn Zone On button.

Zones that are turned off do not trip alarms when they are faulted. Fire / Smoke detectors, CO detectors nor Flood Sensors can be turned off. If any security zones are currently faulted, preventing the system from being armed, you must click the Turn Zone Off button for that zone before arming the system.

Give us your feedback:

Feedback

Maximum 500 characters

We're always working to make Cox.com Support better, and we rely on our customers to help us do it! Please take a moment to let us know how we can improve this solution by adding your comments and suggestions.