Returns & Refunds

SATISFACTION GUARANTEED

One Year Parts and Labour Warranty

If any product is found to be faulty in parts or workmanship within one year of purchase we will offer to repair or replace it at no cost to you. If we ask you to return the product to us we will credit you with the cost of return postage. We will ask for a description of the fault. The warranty does not cover normal 'wear and tear' that occurs in normal everyday use or damage sustained by misuse or use outside the manufacturer's instructions. If we are unable to replace or repair the item for example, because the product is not available and the item is returned to the warehouse, we will refund the cost of your purchase.

TERMS OF SUPPLY

E4 Office Ltd detailed terms and conditions of sale may be found on this page. These terms and conditions of sale set out our contractual commitments and they do not affect your statutory rights.

E4 Office Ltd Refunds and Returns PolicyIf you are not 100% happy with your product, you may return it to us in its original condition and in its original packaging within 7 days of receiving the delivery for a full refund or exchange. The refund will be made within 30 days of receiving the returned goods using the original method of payment. The goods must be returned in their original condition.Returning the goods is at your own expense and is non-refundable. If the product has been used or packaging lost or damaged we reserve the right to apply a re-stocking or repair fee and this will be deducted from the refund.

Terms and Conditions of SaleAll orders for products offered for sale on the e4officeproducts.co.uk website are supplied on the following terms:Terms and Conditions of SupplyE4 Office Ltd ("the Company", "our" or "us") provides business and consumer supplies of goods (together, the "Services") through its website, by post, by personal contact during a visit to your premises or by personal contact on our premises and by telephone. By completing an order form online or placing an order by post, by phone or by personal contact you are submitting an order for the specified goods and you are accepting that your order and the contract between the Company and you are subject to these terms and conditions ("Service Terms"). These Service Terms do not affect your statutory rights.

The Contract

The Company must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Once payment has been received the Company will confirm that your order has been received and accepted by sending an email to you at the email address you provide in your order form. The Company's acceptance of your order brings into existence a legally binding contract between the Company and you which is subject to the Service Terms (the "Contract"). Any terms or conditions sought to be imposed by you in your order will not form part of the Contract.

Price

The price payable for goods and services that you order is as stated at the shop checkout. The price is exclusive of VAT unless otherwise stated. You may be required to pay extra for delivery; the Company will provide details of the delivery charges applicable to your order at the time you place your order.

Cancellation by you

A. If you are an individual and are not buying goods on behalf of or for the purposes of a business, there are certain circumstances in which you may cancel the Contract. This right to cancel does not apply to business buyers. You:1. may cancel the Contract for the goods you have ordered at any time up to the end of the period of seven (7) working days, beginning with the day after the day on which you have received the goods. You do not need to give the Company any reason for cancelling the Contract.2. cannot cancel the Contract where you fail to return to us the goods or if the condition of the goods has been unreasonably changed from an "as new" condition.To cancel the Contract you must notify the Company in writing as follows:

B. If you have received the goods before you cancel the Contract then you must send the goods back to the Company at your own cost and risk. If you cancel the Contract before you have received the goods, but the Company has already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to the Company at your own cost and risk. All goods, which are the subject of a cancelled Contract, must be returned by you at your cost and risk and as soon as possible after (and in any event within 14 days from) the date you cancelled the Contract to the Company at:

E4 Office Ltd16 Derwood GrovePeterborough PE4 5DD

C. Once you have notified the Company that you are cancelling the Contract, any sum debited by the Company from your credit card or debit card will be re-credited to your account within thirty (30) days of the date you notified us of the cancellation PROVIDED THAT the goods in question are returned by you and received by the Company in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, the Company shall be entitled to deduct the direct costs of recovering the goods from any amount to be re-credited to you.

D. Any goods returned by you must be returned unused and 'as new' in their original packaging and including all manuals and components.Cancellation of the Contract by the Company

A. The Company is entitled to cancel the Contract if:-1. the Company has insufficient stock to deliver the goods ordered by you;2. the Company does not deliver the goods in your area; and/or3. one or more of the goods you ordered was listed at an incorrect price (whether due to a typographical error, an error in the Company's pricing information, as a result of taxes (including VAT) or duty changes, or for any other reason whatsoever).

B. If the Contract is cancelled by the Company, the Company will notify you by e-mail at the address given by you in your order form. Any sum debited by the Company from your credit card or debit card will be re-credited to your account within thirty (30) days of the date you placed your order. The Company will not be liable for any loss or damage you incur as a consequence of such cancellation or be obliged to offer any compensation to you.

Delivery of Goods To You

A. The Company will deliver the goods ordered by you to the address you gave the Company for delivery at the time you make your order. The Company is entitled to make deliveries in instalments or partial deliveries.B. The Company will use its reasonable endeavours to deliver the goods to you and perform the services within reasonable time after your order is accepted and in any event will use its reasonable endeavours to do so within thirty (30) days of the date of your order. All delivery times quoted are estimates only, based on availability, normal processing and delivery companies. Time of delivery is not of the essence and the Company shall not be liable for any loss or damage or for any costs, charges or expenses caused by any delay in delivery of the goods.C. You will become the owner of the goods you have ordered when they have been delivered to you provided that the Company has received payment for them. If delivery occurs before the Company has received payment for the goods title in the goods will remain with the Company until the Company has received payment for them. Once goods have been delivered to you they will be held at your own risk and the Company will not be liable for their loss or destruction.D. You shall provide such access, assistance and co-operation as the Company and/or its authorised representatives may require for the purposes of delivering the goods.

Liability

A. If the goods delivered are not what you ordered or are damaged or defective the Company shall have no liability to you unless you notify the Company in writing of the problem within seven (7) days of the delivery of the goods in question.

B. If you do not receive goods ordered by you within thirty (30) days of the date on which you placed your order, the Company shall have no liability to you unless you notify the Company in writing within forty (40) days of the date on which you placed your order for the goods. Any notice to be given by you for this purpose (or for the purposes of (a) above) must be in writing and given to the Company at:

C. If you notify a problem to the Company under (a) or (b) above, the Company's only obligation will be, at its sole option:- to replace or deliver (as the case may be) any goods that are damaged or have not been delivered or to refund to you the amount paid by you for the goods in question.D. Subject to C above and save as may be precluded by law, the Company will not be liable to you for any shall be liable for any economic loss or loss of profit (direct or indirect) or any indirect, special or consequential loss or damage howsoever caused, or any liability arising to any third party.E. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit the Company's liability to you for any death or personal injury resulting from the Company's negligence or for fraud.

Amendment

A. The Company reserves the right at any time (and from time to time and without notice) to make changes to the Services (including, without limitation, these Service Terms).B. You will be subject to the Service Terms in force at the time that you use the Site and/or Services.

Notices

Except where expressly stated otherwise in these terms and conditions, all notices from you to the Company must be in writing and sent to the Company at:Email: sales@e4office.co.ukBy post: Sales DepartmentE4Office Ltd16 Derwood GrovePeterborough PE4 5DD

All notices from the Company to you will, at the Company's discretion be displayed on the Site or be sent to you in writing by email or by post (in each case at the address you gave to the Company when placing your order).

Personal Data

A. The Company shall be entitled to process your data in accordance with the terms of our Privacy Policy. The Privacy Policy can be located here.B. You undertake that all details you provide to the Company for the purpose of ordering goods are true and correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods ordered.

General

A. If any term or condition of the Service Terms is deemed invalid, void, or for any reason unenforceable, that term or condition will be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.B. The rights and remedies of the Company shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time. The waiver by the Company of any breach of the Terms shall not prevent the subsequent enforcement of any subsequent breach of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.C. The Company will not be responsible for any delay or failure to comply with any of its obligations (whether set out in the Terms or otherwise) if the delay or failure arises from any cause which is beyond our reasonable control.D. A person who is not a party to the Contract between us has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

Jurisdiction

The Contract (including the Service Terms) is governed by and shall be construed in accordance with English law. Disputes arising in connection with the Contract (including the Service Terms) shall be subject to the non-exclusive jurisdiction of the English courts.International useA. The Services are intended for the use of residents of the United Kingdom. Whilst the Company does not prohibit the use of the Services by residents outside of the United Kingdom the Company is not required to ensure that the Services comply with any law other than the laws of England and Wales.B. If you are an international user (i.e. you are not resident in the United Kingdom) you will be responsible for complying with all local laws. In particular (but without limitation) when ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges must be borne by you.C. Customs policies vary from country to country; you should contact your local customs office for further information. Please note that when ordering from the Company, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

Our details

The Site is owned and operated by E4 Office Ltd.Our statutory information including registered address can be found here.The Terms of Use for our website can be found here