2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap).

ZRH

SAN

Bueno 7,3

the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding.

One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication.

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

ATL

AMS

Aceptable 5,0

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

AMS

SFO

Regular 3,3

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

NCL

AMS

Bueno 6,0

Overall everything was ok.

Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.

It was a great airline! I flew economy but still was very comfortable.

I didn't have a long enough layover in Chicago and ended up missing my next flight. At least an hour and a half should be allotted going through customs in O'Hare. Then an additional 2 hours to recheck bags and get across the airport. This also allows extra time for delays.

SIN

MUC

Excelente 8,0

The meals were very good!

FRA

LAX

Regular 2,0

Nothing

I didn’t like that I paid for premium eco omg and the airline changed planes and switched all our seats to coach and oversold the flight without eva n an alert or option to keep our original seats. Never again!!!

FRA

IAD

Excelente 8,0

Service was very good and lunch was delicious
There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles

The chicken pocket, wish we just had some fruit instead
Also the last window seat in front of the exit row felt exceptionally tight

the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding.

One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication.

FLR

ZRH

Bueno 7,6

The crew and flight

No airconditioning while waiting on the shuttle bus to the plane

BOS

ZRH

Regular 3,6

2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap).

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

MSP

AMS

Regular 2,0

We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too.

He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner...

AMS

CDG

Bueno 7,6

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

I didn’t like that I paid for premium eco omg and the airline changed planes and switched all our seats to coach and oversold the flight without eva n an alert or option to keep our original seats. Never again!!!

FRA

IAD

Excelente 8,0

Service was very good and lunch was delicious
There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles

The chicken pocket, wish we just had some fruit instead
Also the last window seat in front of the exit row felt exceptionally tight

IAD

FRA

Bueno 7,0

The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful.

My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!

The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful.

My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!

SIN

MUC

Excelente 8,0

The meals were very good!

DEN

IAD

Bueno 7,6

Service personnel for the most part were friendly on the plane.
I was happy that my luggage came with me, i've had several times in the past when it hasn't.

Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait.

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

AMS

ATH

Excelente 10,0

Nice flight, nice crew, and a nice experience.

ATL

AMS

Aceptable 5,0

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

The seat 16A is very comfortable and spacious. Most of the hosts were friendly and helpful.

My screen did not function well and sound was very poor. I had to have my computer 'rebooted' two times. The second time was done by a gentleman who was a bit sarcastic when I asked if he could help me, as I had waited 20+ minutes for the help to get it going again. You need to update your system!

SFO

FRA

Excelente 10,0

I'm 86 years old. They took me in a wheel chair past security and allowed me to preboard. The staff is very helful.

MUC

ORD

Excelente 9,6

It was a great airline! I flew economy but still was very comfortable.

I didn't have a long enough layover in Chicago and ended up missing my next flight. At least an hour and a half should be allotted going through customs in O'Hare. Then an additional 2 hours to recheck bags and get across the airport. This also allows extra time for delays.

2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap).

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

AMS

CDG

Bueno 7,6

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

AMS

SFO

Regular 3,3

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

SFO

AMS

Regular 3,3

Nothing really

Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality...
Have you recently checked the Gulf carriers.

I didn’t like that I paid for premium eco omg and the airline changed planes and switched all our seats to coach and oversold the flight without eva n an alert or option to keep our original seats. Never again!!!

MAD

IAD

Bueno 6,3

Food was good but not enough.

Entertainment system was not working.

SFO

FRA

Excelente 10,0

I'm 86 years old. They took me in a wheel chair past security and allowed me to preboard. The staff is very helful.

2.5 hour delay, missed connection, arrived more than 5 hours after originally planned. Entertainment system did not function. Crew did not collect garbage/unused items prior to landing and I was holding garbage in my hands during landing (and some spilled on my lap).

ZRH

VLC

Excelente 8,3

On time and a lot more roomy then the flight from New York to Zürich

There were no TV screens to play games or watch shows

ZRH

SAN

Bueno 7,3

the premium economy section was very pleasant, well worth the $150 upgrade price. Though they should have included priority boarding.

One hour delay in boarding, two hours sitting on the tarmac due to cargo loading and overweight issues. No notices, very poor communication.

expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy

there was no lounge close to our departure gate

AMS

SFO

Regular 3,3

Very friendly crew going out of way to assist in making trip comfortable

Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them

ATL

AMS

Aceptable 5,0

... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to.

LCY

AMS

Excelente 10,0

Arrived Early!

Left Late :-)

AMS

GLA

Regular 2,0

He missed it due to having a 32 minute layover, which he ran all the way to board.

he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience.

Service personnel for the most part were friendly on the plane.
I was happy that my luggage came with me, i've had several times in the past when it hasn't.

Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait.

MAD

IAD

Bueno 6,3

Food was good but not enough.

Entertainment system was not working.

FRA

LAX

Regular 2,0

Nothing

I didn’t like that I paid for premium eco omg and the airline changed planes and switched all our seats to coach and oversold the flight without eva n an alert or option to keep our original seats. Never again!!!

SFO

FRA

Excelente 10,0

I'm 86 years old. They took me in a wheel chair past security and allowed me to preboard. The staff is very helful.