In her new role as Director of Expresso Implementation, Julie will report directly to Diego Samuilov, VP of Information Technology for Nordis Direct; and be responsible for overseeing the Expresso implementation team, project analysis and documentation. She will be leading the charge to establish new methodologies designed to standardize Expresso client installations and enhance customer support levels. Mr. Samuilov noted, “through Julie’s leadership and technical expertise, we anticipate immediate improvements in how Expresso installations and on-going maintenance activities are performed by the team”. Julie will also continue as a hands-on technical adviser to new and established Expresso clients.

Julie Troum joined Nordis Direct in 2002 as a Senior Account Manager, with a primary focus on critical document services. She was later promoted to Installation Manager, supporting the Expresso client base. In this position, Julie has been responsible for managing the implementation of personalized business communications programs for new and existing Expresso clients; new user training, and user documentation. Prior to joining Nordis Direct, Julie was employed by NCP Solutions as a Billing Statement Specialist; she also worked Regulus as Client Services Manager.