Helpful Resources From The HelpDesk LLC

FREE Reports and Articles For Our Customers and Friends!

On a regular basis, the staff at The HelpDesk LLC hears the same questions from different clients. This page was developed as a
resource for our clients and customers to find the answers to their questions. All of the reports and papers on this page are
available for free downloading. These resources are meant to be a service to our friends and clients. As you share them with others
please be sure to give credit to The HelpDesk LLC as the source of the information. Thank you. Enjoy and learn!

Purchasing web hosting these days is currently a "buyer beware" market. Many hosts sell with an extremely low price
because they're going after volume. But what they don't tell you is just as important as what they promise to deliver.
We've read the fine print on all those discount sites and interpreted in simple terms in this report. What you see offered
and described in the marketing is not always what you get. This report alerts you to the difference between all those services
and reveals the key questions that you should ask when shopping for a reliable host. It was was written with our clients in mind. It's purpose is to equip you with enough simple
information to give the average person the right expectation. Much of what we describe here for you is either buried in the
fine print on the web host's site or simply unspoken and assumed.

Choosing a web host is not something you want to take lightly. This report will not only explain the benefits of choosing the HelpDesk LLC as your host,
but also, help you understand the questions to ask when shopping around. It's a one-pager with seven powerful and significant reasons.

There is a lot of talk these days about cloud computing. What is it? What are the pros and cons of using it? Lots of clients keep
asking what exactly it is and whether they should do it. This report defines
what it is and discusses the pros and cons that should be considered. Be sure to read both this report and the next on protecting your data
in the cloud.

In the current environment, there is a large disparity between what cloud providers believe and
expect of users of the cloud and what users believe and expect the cloud providers to do. A recent
survey indicated that 69% of cloud providers said that data security was the responsibility of the
end-user. By contrast, only 35% of the end-users agreed that they should be responsible. This
means that a business considering moving to a cloud-based environment for their business
applications should take an aggressive approach to protect their data. This report will help you clearly understand the issues!

DDoS is an acronym for Distributed Denial of Service. It describes an attack on your website that slows the service to a crawl so that it is impossible for your
customers and others to access your website. Some businesses are more like to come under attack then others, but it pays to understand how and why these attacks
occur. This report covers the basics and will give you a better idea of how to protect your website from the bad guys and hackers that want to shut you down.

We all want want to come up number one on the search engines, right? If anyone promises they can get you to number one, they're probably
lying, exaggerating or don't know what they're talking about. The search engine folks go to great lengths to prevent webmasters from gaming
the system. So the rules keep changing every day. It is important for your web listing to show up on the first page of results and it is possible
to move from number fifty or one hundred and fifty by doing a few simple things. This report gives you, in plain English, thirty simple things
to help you move way up in the rankings. You may or may not hit number one, but you'll definitely move way up when you follow the report!

Everyone that takes credit cards for payment in their business is required to comply with these guidelines from the Payment Card Industry (PCI). This package of three
documents gives the small business person: 1) Managemnt Guidelines, 2) Employee Guidelines, and 3) A Sample Policy, that can be modified to your specific business. This
package is provided as a service to The HelpDesk LLC clients. It is not meant to be comprehensive or replace information provided by the PCI. More details are provided
at: PCISecurityStandards.org. Or, you can find a summary in this:
PCI DSS Quick Reference Guide.