Payments Blog

The holidays are a joyous time for everyone in the digital commerce world. Consumers, caught up in the season, are often looking to buy a good deal of products, whether it be for them or for their family and friends, which means merchants are capitalizing on all these additional sales. Any uptick in transaction count is also good news for issuers, card networks and other organizations in the industry.

Now firmly in the rearview mirror, the most recent holiday season was one for the record books, once again. In this era, with the growth of digital commerce and the proliferation of different devices that can initiate digital transactions, it seems that the record books need to be kept in pencil rather than pen.

The holiday season is perhaps the best time of year for merchants in the digital commerce world, especially now that more and more consumers are choosing to use the digital channel, rather than a physical, brick-and-mortar store to do their holiday shopping. While this has been an excellent development for merchants in this space, there are some problems that have arisen because of this trend.

There’s never a dull moment in the digital commerce world and, on top of that, this is one of the most exciting times to be a player in this space. Throughout the last several years, both online merchants and banks have shown a consistent commitment to innovation in the name of providing a better experience for the consumer.

For merchants, the inevitability of chargebacks might make the entire situation seem dire. Unfortunately, you do need to deal with them and, since the consumer’s issuing bank wants to maintain a good relationship and reputation with their client (the cardholder), it might feel like you’re stuck in a continuous, miserable loop, where you can’t recoup any revenue, no matter the situation.