Make service calls to customers’ homes or bring equipment or parts to shops for major repairs

Teach customers the safe and proper use of audio and video equipment

Home entertainment equipment installers and repairers, also called service technicians install, troubleshoot, and fine-tune sound and picture quality, ensuring that a client’s home entertainment system works at its peak capability.

They work on many types of equipment, including customer’s televisions, stereos, satellite dishes, and surround-sound systems. They may specialize in one or many kinds of products.

When working on small portable equipment, such as DVD players and video cameras, technicians generally work in central repair shops. When repairing less mobile equipment, such as big-screen televisions, however, they must travel to the customer’s location. If the job is overly complex, technicians may take the equipment back to the shop for further work.

Service technicians’ work involves many different tools. For example, they may use basic handtools, such as screwdrivers, hammers, and wrenches, to disassemble and reassemble components.

They may also use more sophisticated diagnostic tools, including multimeters, voltmeters, oscilloscopes, and digital storage scopes, to identify electronic malfunctions, such as short circuits and failed capacitors. Because of the growing complexity of home entertainment systems, service technicians frequently consult schematics and manufacturers' specifications for instructions on how to repair certain problems.

Most service technicians keep records of bills, payments, parts used, and hours worked. Technicians also show customers how to use new equipment or explain the repairs they made.

Information clerks provide administrative and clerical support in a variety of settings. They help maintain records, collect data and information, and respond to customers’ questions or concerns. Show Details

Duties

Information clerks typically do the following:

Keep records and information

Help colleagues and customers with routine administrative work

Prepare and locate records and information that colleagues and customers need

Ensure that colleagues and customers follow proper procedures

Information clerks generally manage a particular kind of information or record. Some clerks work in a particular setting.

Correspondence clerks review and respond to inquiries from the public, other businesses, or other departments. They gather information and data so that they can give accurate answers to questions and requests. Correspondence clerks write letters or email in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. They may have to gather data before replying.

Court clerks organize and maintain the records of the court for which they work. They prepare the calendar of cases, also known as a docket, and tell attorneys and witnesses when they need to appear in court. Court clerks put together materials for court proceedings and prepare, file, and forward case files. They also keep records of, and answer inquiries about, court proceedings.

Eligibility interviewers do interviews both in person and over the phone to determine if applicants qualify for government assistance and resources. They answer applicants’ questions about benefits and programs and refer them to other agencies or programs when their own agency cannot help.

Hotel, motel, and resort desk clerks provide customer service to guests, often at the facility’s front desk. They check guests in and out, assign rooms, and verify guests’ method of payment. They also keep records about which rooms are occupied and take reservations. These clerks answer guests’ questions and respond to their concerns. For example, they may give guests directions or send housekeeping staff to their room if it is not clean.

Human resources assistants provide administrative support to human resource departments. They keep personnel records, collecting information about employees, such as their addresses, employment history, and performance evaluations. They post information about job openings and review the resumes and applications of candidates for employment to ensure that they are eligible for the positions for which they have applied.

Interviewers do interviews over the phone, in person, through the mail, or electronically. They use the information they get to complete forms, applications, or questionnaires for market research surveys, Census forms, and medical histories. Interviewers are usually given specific instructions about what questions to ask and what information to collect. They compile and record information from their interviews.

License clerks help the public with applications for licenses and permits. They process applications and collect application fees. They determine if applicants are qualified to receive the particular license or permit. They keep records of applications received and licenses issued. License clerks keep applicants informed about the status of their application and notify them if they need to provide additional information.

Municipal clerks provide administrative support to town and city governments. They keep minutes of town and city council meetings and then distribute the minutes to local officials and staff. Municipal clerks help prepare for elections by creating ballots and training election officials. They respond to requests for information from the public, local and state officials, and state and federal legislators. Municipal clerks also maintain town and city records.

Order clerks receive orders from customers and enter the information into their company’s order entry system. They also answer customers’ questions about prices and shipping. Order clerks collect information about customers, such as their address and method of payment, to put into the order entry system.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. These clerks prepare invoices outlining rates and fees and accept payment from passengers. They may check baggage and assign boarding passes to passengers.