Re: Gift voucher

Rsanders44 wrote:HiJust wondered when id be receiving my gift voucher for signing up

You should be contacted about it by at most 35 days after install, ensure you're checking your email's spam folder during this period (in case your email provider wrongly filters it as spam.)

If you've waited longer than that then a member of the Forum Team here will be able to assist you, you'll get a response from one of them in up to two weeks. Alternatively, ring 150 from from a VM phone or 0345 454 1111 from any phone -> Option 1 -> verify your details when prompted for them -> Option 4 -> Option 1. Ask them to look into it.

______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.

Re: Gift voucher

on ‎06-04-201708:08

Hi Rsanders44,

Thanks for your patience whilst I looked into this for you.

The team have come back to me now and have confirmed eligibility.

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 7th April, for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

If you've still not received anything within a week, come back and let me know

Re: Gift voucher

on ‎20-04-201708:05

Hi Rsanders44,

Thanks for your patience whilst I looked in to this for you.

The team have come back to advise we're unable to chase this any further from here. As your order was placed in Carphone Warehouse via Simplify Digital, it is Simplify Digital who will fulfil the gift card element of this order.