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The Neighborhood Assistance Center provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin. The following provide more information about the Neighborhood Assistance Center and its programs.

Organizing your neighborhood group

Stakeholders can get involved in shaping their neighborhoods by participating through active neighborhood associations, homeowners associations and other self-defined neighborhood organizations. The NAC can provide useful advice to groups and individuals who are looking to get more organized, and can provide information about using key City of Austin involvement tools, including the Community Registry

Working with the City of Austin

The NAC was created to support and assist neighborhood-based groups in identifying city resources. The Neighborhood Assistance Center provides training to neighborhood-based groups and individuals who are interested in getting more involved at the neighborhood level. Austin 3•1•1 provides the citizens of Austin with a simple single point of contact for City services and departments on a 24-hour, 7-day-a-week basis. Please visit this FAQ page for answers about City of Austin Services and Departments.

Getting information about private development

The NAC can provide information and training on understanding land use policies, programs and projects. Staff is available by phone or email to facilitate access to information about private development and can provide direction and training to neighborhood stakeholders for online permitting and case information, plans, and public hearings related to individual development cases and projects.