iON Wellness Solution
Overview
As the competition in the wellness industry grows more intense, players feel the need to set in place effective systems to
attract, service, and retain customers. The focus today, is also on enhancing professionalism and service standards.
Understanding this, we, at Tata Consultancy Services (TCS), help leverage technology to introduce higher levels of efficiency in
your operations as well as power your expansion programme.
Our iON Wellness Solution, a comprehensive offering designed for every kind of wellness clinic â&#x20AC;&#x201C; from slimming and fitness
centres to beauty salons, holistic healing centres, skin and cosmetic clinics, spas, and Ayurveda therapy centres â&#x20AC;&#x201C; helps you
achieve this.
The solution assists you in capturing client leads and pursuing the big ones. The modules of the solution cover systematic lead
capture, follow up, customer feedback, appointments, and professional billing. The comprehensive solution also ensures that
you stay in control of back-end operations such as tracking inventory usage, calculating staff incentives and commissions,
plugging revenue leaks, and monitoring business parameters. In short, our iON Wellness Solution leverages your
understanding of the local market, helping you attract more clients and multiply your revenues.
Wellness

Customer Relationship Management (CRM). This includes
all the functionalities of the CRM Solution, such as detailed
options to manage clients, contacts, leads, campaigns,
communication, cases, and service level agreements.

Day activities. Helps manage day begin, end, and
accounting activities.

Administration. Helps in conducting general administration
functions to configure invoice layouts and define business
parameters. Also includes security administration functions
to map roles on the screen, manage passwords, and user
authentication codes.

Administration. Helps manage pricing templates for
services, packages, and products and employee points (this
feature works in conjunction with HRMS and Payroll).

iON Procurement and Inventory Solution. Has options to
handle master data files, initialise the system with opening
stock, place purchase orders, handle purchase receipts,
manage goods transfers between Head Office and branches,
and integrate with the F&A Solution.

Reports
The iON Wellness Solution offers two sets of reports â&#x20AC;&#x201C; ondemand and pre-configured â&#x20AC;&#x201C; to track every aspect of your
business. The set of easy-to-use, on-demand reports comes
with configurable filters for users to generate user-defined
reports on specific criteria and save these updated/ new
formats. Users may slice and dice data in a single page and
also administer reports to maintain their confidentiality or to
restrict the information included in a report to a certain
organisational unit. Report results may be sorted on selected
columns and be updated with fresh information every time a
report is opened.
A representative list of some of the reports

On-demand reports:

Pre-configured reports:
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Appointment details report

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No-show or cancellation report

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Waitlist details

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Lead status report

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Centre transfer details

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Leave information summary

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Leave information detail

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Centre deputation details

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Resource availability details

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Appointment consumed Vs SMS sent

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Resource utilisation details

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Appointment details

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Time allocation report

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Feedback sent

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Bill void report

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Lead â&#x20AC;&#x201C; drill-down or on-demand

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Cash denomination report

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Promotion

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Reconciliation report

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Received/ sent SMS

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Cheque status report

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Resource/ room utilisation

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Cheques report

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Reports generated
Wellness

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Benefits
Comprehensive coverage. The iON Wellness Solution takes
care of both, the front-end and back-end operational aspects
of your business, as well as seamlessly integrates with
modules for human resource management, payroll (linked to
an attendance tracking system), and finance and accounting.

Satisfied customers. The solution gives you a 360-degree
view of your customersâ&#x20AC;&#x2122; preferences and helps you track the
effectiveness of promotional campaigns, and manage
feedback using a simple, two-way SMS communication. The
advantage is more satisfied customers who return for repeat
services.

Better decisions. Access to a consolidated seamless flow of
data and unified real-time central views of operations across
geographically dispersed branches help you track customer
buying patterns and make informed decisions.

Why iON
iON provides comprehensive solutions that address varied
IT requirements. From network to ERP, iON is offered as a
single service, in a pay-per-use model, allowing you to
leverage the solutionâ&#x20AC;&#x2122;s true potential. iON ensures integration
of all processes along with ease of use.

Personalised solutions
Although this is a cloud service, the software is configurable
to each business. You will always get the flavour of your own
business by picking and choosing what processes you would
need.

iON promises:
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High performance in normal broadband;

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Stringent security and data privacy ;

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Guaranteed availability (99 per cent uptime);

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Disaster recovery;

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Reduced need for IT staff.

iON, therefore, manages your processes while you use the
software. You gain from:

Integrated solutions
We ensure that all your solutions are connected. For example,
if you are using a CRM along with an ERP, and have a
document management system to organise your files, we
ensure that these solutions are connected and work as one.
So for you, it is simply IT and not applications.

Increased agility
We bring in the agility to keep pace with changing processes
or a new line of business. We help you configure the
processes to work differently or simply choose new practices
recommended by the software. Our activation system flags
on best practices while the system is running. As you pick and
choose, we give you more options to choose from.

A pay-as-you-use model
This model eliminates capital investment as we provide the IT
infrastructure and software on rent. You pay as you use and
only for the number of users who actually use the software.
The rent is charged monthly. Typically, the cumulative rental
for three years is equal to the capital cost of acquiring similar
or lesser software with one-time payment. Usually, the ROI
exceeds rental within three months, when best practices are
well followed. The rental includes maintenance and training,
with no hidden costs.

Automatic upgrades
We continuously invest in our solutions to ensure best
practices. We enrich the software based on user feedback and
business and statutory changes. We ensure the upgrade
without disrupting the user.

About iON
iON is Tata Consultancy Services’ strategic unit for Small and Medium Business. iON provides
end - to - end business solutions to the SMB segment, the growth engine of the economy. iON
caters to the needs of multiple industry segments with best practices gained through TCS’ global
experience, domestic market reach, skills, know-how and delivery capabilities.
For more information, visit us at www.tcsion.com

About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match. TCS
offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering and
assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.