LEADING CALL CENTER SERVICES PROVIDER

For over 13 years, we’ve provided call center services for some of the largest, most recognizable brands in the world. Customer experience and brand care experts, our clients count on our lead inbound customer service and outbound sales contact centers to deliver innovative business process outsourcing solutions, infrastructure, and top customer-facing talent.

HAVE A CALL CENTER PROJECT IN MIND?

Find out how we can help deliver an outbound sales, inbound customer service and chat solutions for your business. The Mass Markets' team is ready to support your domestic business process outsourcing needs.

CUSTOMER EXPERIENCE SOLUTIONS

ACROSS EVERY STAGE OF THE CUSTOMER LIFE CYCLE

Our best-in-class contact center business process outsourcing solutions support your business at every stage of the customer lifecycle allowing our team to grow, integrate, and innovate with your business. Our tech-enabled infrastructure provides the call center support you need now and the depth of our service offering ensures that we can move quickly to implement new voice and omnichannel business processes as new requirements are identified.

Complementing our core service offerings are a host of technology, software, and development capabilities providing our customers with the flexibility to customize and integrate in order to meet reporting, workflow, and enterprise contact center functionality requirements unique to our business.

INBOUND

Interactions

Customer Service

Inside Sales

Technical Support

Retention

Order Processing

Reservations

Blended IB/OB

OUTBOUND

Call Execution

Telemarketing

Account Mgmt/CRM

Customer Winback

Lead Generation

Market Research

Pre Charge-Off

Fundraising

OMNICHANNEL

Live Agent Support

Website Chat

E-Mail Support

Social Monitoring

SMS / Text

Mobile Applications

Click2Call/Web2Lead

Back-Office Support

DIGITAL

Services

Analytics Platform

Predictive Dialer

Cloud-Hosted IVR

Demand Generation

Robo Services

Managed Platforms

Patch-Thru Calling

LOOKING FOR MORE INFORMATION ON OUR CALL CENTER SERVICES?

JOIN OUR CONTACT CENTER TEAM

BE PART OF A GROWING BUSINESS PROCESS OUTSOURCING COMPANY

Employees come first. Realizing clients grow when our team does, we invest in your development from day one. Get paid weekly with full-benefits, earning company stock & bonuses as you learn the latest skill sets. From the contact center and biz-dev team to IT and human resources, we need leaders. For the hungry, growth is endless.

As we hit the fifteen-year anniversary of our call center services company on May 2, 2017, I continue to be amazed by our organization’s advancement. We are consistently guided by values that have allowed us to experience both growths in size and, more importantly, in our ability to manage complex business processes.

Summary

Article Name

15 Years Later | Mass Markets Contact Center Growth Milestone

Description

As we hit the fifteen-year anniversary of our call center services company on May 2, 2017, I continue to be amazed by our organization’s advancement. We are consistently guided by values that have allowed us to experience both growths in size and, more importantly, in our ability to manage complex business processes.