Service Opportunities

Personal Progress Online Questions and Answers

Young Women Personal Progress Technical Support

What do I do if I can’t see the Leader Summary page?
This problem generally happens when your calling is not entered correctly in the MLS system (the record system of the Church accessed through your ward or stake clerk). Non-standard callings will not be allowed to see the Leader Summary page. “Personal Progress Adviser” is a non-standard calling. Those who need to see this information need to be identified in the MLS system by one of the standard callings. This list (along with the position id) is as follows:

id=“1” Stake President

id=“2” Stake Presidency First Counselor

id=“3” Stake Presidency Second Counselor

id=“4” Bishop

id=“5” District President

id=“12” Branch President

id=“54” Bishopric First Counselor

id=“55” Bishopric Second Counselor

id=“59” Branch Presidency First Counselor

id=“60” Branch Presidency Second Counselor

id=“66” District Presidency First Counselor

id=“67” District Presidency Second Counselor

id=“183” Young Women President

id=“184” Young Women First Counselor

id=“185” Young Women Second Counselor

id=“186” Young Women Secretary

id=“187” Laurel Advisor

id=“188” Mia Maid Advisor

id=“189” Beehive Advisor

id=“248” Gen YW Board Member

id=“751” Stake Young Women President

id=“752” Stake Young Women First Counselor

id=“753” Stake Young Women Second Counselor

id=“755” Stake Young Women Secretary

id=“244” General Young Women President

id=“245” Gen YW Presidency First Counselor

id=“246” Gen YW Presidency Second Counselor

id=“1372” Laurel Assistant Advisor

id=“1373” Mia Maid Assistant Advisor

id=“1374” Beehive Assistant Advisor

id=“1439” District Young Women President

id=“1440” District Young Women First Counselor

id=“1441” District Young Women Second Counselor

id=“1442” District Young Women Secretary

If you have a calling on this list and your ward or stake clerk has used the correct position id but you are still unable to see the Leader Summary page, please contact us through the Feedback button for further information.

How do I add or remove a young woman from the Leader Summary page?
You cannot manually add or delete a young woman from Personal Progress online. Since membership data is used to populate records, those names will appear when a young woman turns 12 and remain in view until she turns 19 or when her records are transferred to another ward (regardless of marital status or whether or not she is still attending Young Women).

Is there a way to print the Leader Summary for just one young woman?
Unfortunately there is not. You have the option of either clicking on a young woman’s name from the Leader Summary page and doing a screen capture and printing that image, or you can print and fill out a tracking sheet for each girl, just like you would for girls who are not using Personal Progress online. Although not necessarily seamless electronically, the paper version does invite individual interaction and provide a chance to encourage a young woman and her progress.

What do I do if I can’t find the journal entries that I have recorded?
Over the last several months the journal entries saved within Personal Progress have been merged with the Notes and Journal page of lds.org. You should be able to see your journal entries by clicking on My Journal and Testimony found in the lower right menu. You should also be able to view your journal entries on the page of the value experience or project you are working on. Your journal entries can also be seen by Signing In at lds.org and clicking on Notes and Journal. In the left menu you will see a notebook called Personal Progress. Your journal entries should be in that notebook if you clicked on SAVE each time you made a journal entry. If you are unable to see your journal entries in the Personal Progress pages or in the Notes and Journal page, it is highly possible that you didn’t push the SAVE button. If you know that you properly saved your entries and still cannot find them, please contact us through the Feedback button for more information.

How do I restart Personal Progress after I have already finished?
Go to the Personal Progress homepage; click on My Profile and Print found in the lower right menu; and then click on Restart Personal Progress. The record of past value experiences and projects you completed will be erased and will not be archived. However, all past journal entries that were saved in the Personal Progress pages are also saved to the Notes and Journal page of lds.org. To view these entries go to lds.org; click on Sign In/Tools and sign in; click on Notes and Journal and look under the notebook titled Personal Progress.

As a parent or leader how do I see a young woman’s progress after she has started?
A parent or leader who signs in and enters the Personal Progress homepage can click on Parent Summary or Leader Summary found in the lower right menu. A parent will see a Parent Summary page with the names of all daughters who are Young Women age. A leader will see a Leader Summary page with the names of all young women in her ward. Each name is followed by a birthdate and a line of small icons which represent the value experiences and projects of the Personal Progress program. The name of the young woman will be in red letters if she has correctly created a profile. (See note below.) The name of the young woman will be in black letters if she has not correctly created a profile or is not doing Personal Progress online.

If a young woman is doing Personal Progress online, the program automatically updates her record. You can see a line under those experiences which are in progress and a filled in and checked icon for those experiences and projects which have been completed and approved. A young woman decides if she wants a parent or leader to approve an experience (square indicates parent, dot indicates leader). A red asterisk by the name of a young woman indicates that she has an experience or project that needs approval. A parent or leader can see which experiences or projects need approval, and after meeting with the young woman, can approve the experience or project online.

The leader can use the Leader Summary page as a valuable record keeping tool for all the young women under her stewardship, whether they are doing Personal Progress online or in their books. The leader creates a profile for those young women not doing Personal Progress online by clicking on their names (in black letters) on the Leader Summary page. She will receive a prompt which says, “Profile does not exist. Do you want to create a profile for this individual?” She clicks on OK. The Personal Progress Summary screen for that individual comes up. The leader can then click on those experiences and projects which have been previously completed and approved.

If a young woman has been working on Personal Progress online but did not create her profile correctly, none of the experiences and projects she has completed will be checked in the Parent or Leader Summary page. She can correct this by adding her Membership Record Number (MRN) to her profile by going to http://ldsaccount.lds.org.

Note: Correctly create a profile by:

First of all, obtain your Membership Record Number (MRN) from the ward clerk.

How do I order Personal Progress recognition items online?
In order to order any item online you need a Unit ID #. Please check with your ward clerk in order to receive that number.

Why isn’t there a system to track the ribbons the young women have received?
There is no system to track which ribbons you actually gave each young woman. However, you can see which ribbons they have earned by going to the Leader Summary page of Personal Progress. (See note below.) Each young woman in your ward is listed on this page along with her birthdate and a line of icons which represent the value experiences and projects that can be completed. If a young woman is doing Personal Progress online, the value experiences and projects she has completed will appear with a check within the icon. If she has completed six value experiences and the project for a value, she has earned the ribbon for that value. If a young woman is not doing her personal progress online, her leader can enter which experiences and projects she has completed through the Leader Summary page. She can click on the young woman’s name, create a profile for her, and click on those experiences and projects she has completed. Once this record has been entered for each young woman, you can see which ribbons she has earned. At this point it is up to you to record which ribbons have actually been given to the young woman. The ability to also check a box in the Personal Progress Record page when a ribbon has been given is a good idea, and we have submitted that request.

How do I recover my user name or password, or modify my LDS Account?
When you are prompted to sign in and have forgotten your user name or password, you can click on these prompts and follow the directions given.

If I am a leader and am not able to access the Leader Summary page, what do I do?
Check with your ward membership clerk to make sure that the information about your calling has been recorded correctly in the MLS (Member and Leader Services) system. Access to the Leader Summary page is required to view the status of your young women and to approve their progress. See #1 for further explanation.

We registered all our young women for Personal Progress online, but some do not show up on the Leader Summary page. What is wrong?
Each young woman has a Membership Record Number (MRN). This number is tied to her ward or branch record and also tied to her family record. Her name should appear in the Leader Summary page regardless if she has a Personal Progress profile or not. Check with your ward clerk to see if her record has been entered correctly. The young women you created profiles for should appear in the Leader Summary page with their names in red. Young women who do not have a Personal Progress profile but are members of your ward should appear in the Leader Summary page with their names in black.

Questions about How to Use the Personal Progress Site

Who can participate in Personal Progress online?
Personal Progress is a program of The Church of Jesus Christ of Latter-day Saints for young women ages 12 to 18. Other members of the Church and nonmembers can also participate in this program, but their online Personal Progress record will not be included in any Leader Summary or tied to a Church ward or branch. Also, approval is not required for completion of value experiences and projects if the individual is a nonmember or not in the Young Women program. A nonmember can create a Personal Progress profile without a Membership Record Number. She should click on the words Register for an LDS Account. At the prompt “Are you a member of The Church of Jesus Christ of Latter-day Saints?” the nonmember answers “NO” and follows the prompts to register and create a profile.

Is a Personal Progress app available for mobile devices?
We are currently working to make Personal Progress more interactive on mobile devices, especially while offline. Efforts are underway in relation to Personal Progress and the ongoing developments within Gospel Library 3. Keep your eye on the Young Women section of LDS.org for announcements and updates as soon as they become available!

What can I do with Personal Progress online?
Those doing Personal Progress online have ready access to the scriptures and other Church publications through online links to these publications. As they complete each experience and project, their progress is recorded online and their journal entries are saved to the Notes and Journal page of LDS.org. At the completion of the program they can print their own personalized Personal Progress booklet. Approval for completion of experiences and projects is also given online by parents and leaders. Parents and leaders tracking the progress of a young woman can integrate value experiences and projects into family home evening lessons, Church lessons, and Church activities. In addition, this online record will remain intact through changes in ward and stake leadership as well as through family relocations.

How do I create a Personal Progress profile and sign in?
To start working on a value experience or project, you must sign in using the name and password of your LDS Account. If you don’t have an LDS Account, click on the words Register for an LDS Account, found under the sign-in username and password window. You will need your Membership Record Number (MRN) and date of birth to set up an LDS Account username and password. Your MRN can be found on the Individual Ordinance Summary, which is available from your ward membership clerk, or your MRN can be found on your individual temple recommend. Young women under the age of 13 will need a parent’s email address to complete the process. This username and password will be used on all other LDS.org websites that require sign-in, such as FamilySearch. (Use only letters or numbers in your username; no special characters, please.)

Can parents sign in?
Yes. Parents may sign in using their own LDS Account username and password. Once they have signed in, they can access the Parent Summary page and view their daughter’s progress and also see which value experiences need to be reviewed or approved. Parents can also do Personal Progress online and do not need approval from a Young Women leader to complete a value experience or project.

I have a young woman who is not baptized; can she use Personal Progress online?
Yes. The young woman follows these steps to create a nonmember LDS Account:

A nonmember who completes a value experience or project will not be required to get online approval from a parent or leader. She may, however, choose to print the Personal Progress Record Sheet (click on Profile and Print found on the Personal Progress home page in the lower-right menu) and have a parent or leader approve her work and sign her form. At the completion of the program, a nonmember can earn the Young Womanhood Recognition award.

Who can approve a value experience or project?
Young women may request a parent or leader to approve the completion of a value experience or project. The parent clicks on Parent Summary to view requests for review or approval. Leaders click on Leader Summary to view requests for review or approval. A young woman can work with another adult, but only her Young Women leaders or parent can approve the completion of an experience or project. Nonmembers and others not in Young Women do not need approval at the completion of value experiences and projects. Additional instructions are included below (see questions 8 and 9).

How does a young woman submit a value experience or project for approval?
After a young woman has completed all the requirements for a value experience or project, she clicks on the Submit for Approval button. She is then prompted to choose approval from her parent or leader. An asterisk appears at the side of her name on the Leader Summary page or Parent Summary page, and a dot or square also appears on the icon for that experience or project.

How does a parent or leader review or approve a value experience or project?
From the Personal Progress home page, sign in, and then click on Parent Summary or Leader Summary (lower-right menu). On these summary pages, a red dot or red square indicates a request for review or approval of a value experience or project. After interviewing the young woman requesting a review or approval, the parent or leader clicks on the square or circle and can then approve the experience or project by clicking on Submit. Please note that the ability to approve an experience or project online should not undermine the importance of the face-to-face contact between a young woman and her parents and leaders.

Which leaders have permission to view the Leader Summary page and review or approve a value experience or project?
The following leaders will have the ability to view Personal Progress information for those young women for whom they are responsible: ward Young Women president, counselors, and secretary; Laurel, Mia Maid, and Beehive advisors; assistant advisors; stake Young Women president, counselors, and secretary; bishop, bishopric first counselor, and bishopric second counselor; and stake president, stake president first counselor, and stake president second counselor. Only the ward Young Women leaders listed above can approve value experiences and projects and make changes to a young woman’s Personal Progress record.

Is the online journal confidential?
Yes. Only the young woman can view her own journal entries by signing in and entering her username and password.

Does Personal Progress online track the Honor Bee?
Yes. Those working on the Honor Bee can enter mentoring hours, and the progress towards 40 hours is displayed by a growing progress line.

Do we need to transfer the data from an old Personal Progress book?
Transferring Personal Progress data and journal entries to the Personal Progress online program is optional. However, it is easy to enter this data through the Leader Summary or Parent Summary page. A Young Women leader or parent simply clicks on the young woman’s name, and her Personal Progress Summary page appears. The leader can then click on the icons of those value experiences and projects that have been previously completed and approved. If the young woman has completed the program and earned her award, the leader has the option to click on the square found in the upper-left corner, “Mark Personal Progress complete,” and her record will be updated with six value experiences and all of the projects shown as complete. A young woman cannot open and make changes to her own summary page. Her Young Women leader must do this.

When are languages available? Which languages will be used with the online Personal Progress?
The Personal Progress booklet is translated into the major 10 languages (English, Spanish, Portuguese, German, French, Italian, Russian, Chinese, Japanese, and Korean). Online Personal Progress is available only in English, Spanish, and Portuguese at this time.

Still have training questions?
If your question has not been answered in these materials, please email the Young Women General Office at youngwomen@ldschurch.org.