Introduction: The objective of this
study was to analyze the on-call duty management of patients throughout
2013 and the results achieved. Patients and methods: This
retrospective study had a sample size of 942 patients. The variables
used were: gender, age, reason for the visit, chronic diseases,
day of visit, French department of origin, types of procedures already
performed, treating dentist and redirection of patients after an
initial emergency management. Results: In the study
group, 432 (45.9%) were women and 510 (54.1%) were men. The most represented
age group was 16-30 (32.6%) and the least represented age group
was 46-60 (12.1%). The reason for the visit showed that most patients
were seeking an emergency visit because of an infection (39.2%),
pain of an endodontic nature (27.2%) or trauma (18.7%). The data
showed that 492 patients (52.2%) did not have a treating dentist.
Discussion: The results confirmed that patients handled
during on-call duty hours suffered from various oro-dental diseases.
The diagnosis was helpful to determine the disease severity and initiate
a specific treatment. Conclusion: This on-duty approach
for dental emergencies provided appropriate and very satisfactory
management for patients.

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