Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Ordered cell phone LG1200-Blue on website, phone received 2 days later. Order #456044450 dtd. 1-19-05.
Decided to return phone (unused) a week later, due to undisclosed monthly Western Union charge of $3.95, required for monthly maintenance.

Return procedures require customer to obtain RMA (Return Merchandise Authorization) for return to be processed, required in no more than 30 days.

Return procedures provide two contact points, a phone number (888-378-8091), or via an in-house email system.
The phone number is a self-directed, number controlled routing system, with the same set of instructions repeated endlessly, every 25 seconds, regardless of where on the phone tree the caller happens to be. Within the last week, I waited for "the next available person" to pick up the line, twice for half an hour and once for a full hour.

Using the in-house email system starting last Friday,Feb. 11, from the roll-down menu's I selected the option "RMA Authorization". Three emails sent, no response yet.
There is no other way to contact Customer Support for the needed RMA.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: William - (U.S.A.)

SUBMITTED: Tuesday, February 15, 2005

POSTED: Tuesday, February 15, 2005

In sorting my email files (it's a slow day), I noticed that the last two Boiler Plate responses [which indicated NOT to reply to the Sender's email address, and that a reply would likely be received by me within two business days--hopefully]. I have received four of these identical emails, without any followup at all, much less in "two days".

But I digress. Sorting my received-and-read email by sender, I noticed something I'd missed before. On the last two Boiler Plate replies, there had been appended to the Subject Line a 7-digit number, in brackets.

This number was not referred to within the body of the email, so I'm going to have to go with it and ASSUME it's the RMA number. It it isn't, the returned equipment may be returned to me.
Stay tuned; I'll report back either way.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.