Do you login as administrator? Does your account have write privilege to “/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5”?

If the answer is yes, you can create a file named “ExManLog.YES” (The content of file doesn't matter, only the file name need be accurate, please uncheck "Hide extension" option in info window to make sure this file name really ends with .YES.) in "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS", then startup Extension Manager. you will get two log files in “/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CS5”. Could you please upload these log files as attachment so others can give you some help? Thanks.

You can also switch to other space to know whether Extension Manager window is displayed in other space if you enabled spaces in System Preferences. If Extension Manager window is not located in current space, Clicking icon on dock will not switch to that space.

Like you, my Exten Mgr does not work, but I go all the way to a Problem Report after a 'quit unexpectedly'. I've tried it in a new 'test user' and it DOES run in that environment, while at the same bringing up a number of notices, which mean little to me, about other CS5 applications with which I'm having problems.

Fully 50% of this expensive Design Premium upgrade will not run properly, after all these years with the full range of CS offering, and long before with PageMaker, Distiller, and the rest.

I have the exact same problem on my MacBook Pro / CS 5. After updating all my CS5 apps, I opened Dreamweaver and was given the message about the Extension Manager opening . . . but it never really got up and running. It started and then froze. When I quit, I was given the message that it crashed. I logged out and logged in to other users on my laptop and all was fine. The extension manager loads everything. It just doesn't work for me, the administrator. So it appears there is a permissions issue with a folder / file / preference. Any suggestions?

I think it should be a permission issue. To help troubleshooting, please save the following commands as a script file, and run it from terminal, e.g. "bin/sh <YourFileName>". A plain text file named "output.txt" will be generated in your home directory. Please upload output.txt so we can get more information about your system.

In addition, there are some locale-dependent directories in these commands. If your locale is not American English (en_US), please replace "en_US" with your locale.

I am having the same issue. The user is an admin. Brand new install of OS & CS5 Design Premium. Do not have this issue on any of the 250 machines that this build is out there on. Extension Manager starts and no window comes up. No, spaces is not on. Log in as another user. Extension Manager starts. Go into Library/Application Support/Adobe....there isn't an Extension Manager folder.

Have you tried to run Extension Manager using sudo command? That the user is admin doesn't means that every application you start up will be run with administrative privilege. If with sudo command you can launch Extension Manager successfully, subsequent launch will not need sudo. If it still doesn't work, could you please generate log files and upload them as attachment according to the first reply in this thread?

After spending last hour searching for a solution, yours worked! I did have to adjust for CS5.5 ...that's where I was having the issue, but after I changed that and pasted into terminal, I FINALLY got extension manager working.

Please verify whether you have write privilege for the following folders. (If you have not installed some products, you can ignore corresponding folders). If not, grant youself write privilege. If some of these folders don’t exist yet, you can create them manually and grant write privilege.

I installed Adobe Extension Manager 5.5 all the while I use Adobe Photoshop 5.02. I'm trying to install a Adobe Extension but it gives me an error, it wouldn't be related to the fact I installed Extension Manager 5.5 and not 5.02, if so where do find Extension Manager 5.02 ?

Are you using Windows or Mac OS X? The dmg file is only needed on Mac OS X 10.7. If you do use Mac OS X 10.7, you can double click the DMG file to mount it, then double click the installer in new window.

2. From your video I know you have 4 products installed. Have you ever launched extension manager successfully?Did this problem happen after you installed one product? If this problem showed up after you installed a product, try to rename its XManConfig.xml to other file name and restart extension manager.

4. From your video I saw FireFox was opened. Try to close it and restart extenson manager. If it does not help, disable its plugins and restart extension manager again( some plugins conflict with extension manager ).

5. Do you have enough permission to launch extension manager? Try to launch it with administrator and make sure you have write access to extension manager folders( I don't have extension manger cs5 installed, but they might locate in your home directory and pubic directory )?

6. If all of them still can not help you, generate extenson manger log files, attach them to the forum and we can check what happened( create ExManLog.YES in the same folder of extension manager exe file ).

You said you have tried everything. If you have installed 5.0.3 update, deleted files in "/Users/<UserName>/Library/Preferences/Macromedia/Flash Player/#Security/FlashPlayerTrust" and "/Library/Application Support/Macromedia/FlashPlayerTrust", deleted "/Users/<UserName>/Library/Preferences/Adobe/Extension Manager CS5/exman_uiPreferences.xml", launched Extension Manager with sudo command, please generate log files and send them to exman.beijing@gmail.com.

I am sorry if I appear ignorant, but I have no /Library/ file under my /Users/<user name>. Only under /Users/Shared/ which does not have a Preference file. The only other Library file I have is straight under the Macintosh HD. I can not find a file called FlashPlayerTrust or exman_uiPreferences.xml. Launching via sudo cammand still gives me no window in Extension Manager. How do I generate a log file to send you?

I deleted all the files and still no Extension Manager. The link you gave to generate a log file is awfully vague for a novice like me. How does one create a ExManLog.Yes file? Should it be created in the Extension Manager CS5 folder in /Applications/?

1. Open Finder.2. Navigate to "Applications/Utilities".3. Double click "Terminal.app" to launch it.4. In the Terminal window, input the following command (including double quotation mark) then press "return" key. cd "/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app/Contents/MacOS"5. Input the following command then press "return" key. sudo touch ExManLog.YES6. When being prompted, input the password of administrator user then press "return" key. A file named "ExManLog.YES" should have been created in this folder.7. Launch Extension Manager.8. Wait a while then quit Extension Manager.