Affordable Designer Furniture | RETRO EUROPE

Terms & Conditions - Terms of Use

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will be requested to confirm your delivery address twice. In order to avoid any errors, delays or additional costs please ensure the information you have submitted is correct. The courier will make additional charges to you if the information is incorrect.

We accept Visa credit card and Bank Transfer.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, which is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we may have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All orders and payments received are acknowledged without undue delay. Clients are advised of the received order and given the opportunity to correct any mistakes in the order or cancel before the order is completed. Should the buyer complete the order and change the order or cancel the order an additional charge of 10% of the value of the purchase will be deducted or charged to the buyer for credit card fees and administration fees.The supplier will advise the buyer of the dispatch and delivery time if there are any delays to an immediate dispatch. Also a confirmation email is sent to the buyer, and we advise our clients of the necessity to read and understand the procedure relating to the returns of transit damage as contained in the terms and conditions.

All orders are deemed to be in acceptance of our Terms and Conditions and form the contract of sale between supplier and buyer. Upon request our Terms and Conditions are available in all European languages. In respect of older or certain makes of computer equipment there may be a variance of appearance to the actual item, should you be in any doubt we invite you to accept the Company's offer of a free swatch or sample service. All contact via email, Fax or hard copy letter is conducted in the native or chosen language of the buyer.

Coupon codes or discounts cannot be used in conjunction with other special offers or discounts unless otherwise stated by Retro Europe.

Orders are fully insured and include all taxes. For International Orders outside of the EU Purchasers are responsible for any import duty or levy.

The photographs of our own products are only on the sales/ordering pages and are taken in our studio. Other images portrayed are only for the general aesthetic appearance of the website and are not for sale.You will also see our products on our blog and Facebook Page. These are photographs taken by our clients in their own homes of the furniture purchased from Retro Europe.

Before completing your purchase please read our Terms and Conditions.

If you have any questions or are unsure and require further clarification then email us before ordering.

Voucher codes

Occasionally, affiliates to Retro Europe run special promotions, they encourage new subscribers to sign up for Retro Europe's services. New subscribers are then instructed to submit a promotion code upon sign up.

The purpose of these promotions is to get new users to try Retro Europe’s service, and therefore it is not possible to benefit from such promotions by signing up with an email address that already has been used in connection with a Retro Europe account.

Promotions and promotion codes are always limited in terms of time and total usage.

When using a voucher code when signing up, be careful to check the valid from and expiry date with the affiliate that is providing it, and if there are any other requirements stated e.g. following a tagged link.

Retro Europe will not be able to list such codes or rules and cannot be held responsible for voucher codes that have been spread beyond the affiliate's promotion.

General Terms and conditions for Signup Voucher codes

A voucher code can only be used for new customers first order.New subscribers voucher codes cannot be used by existing customers or shipped to existing customers.The voucher is valid for one use only with a minimum order value of 150€ excluding delivery.48 Hour usage time limit applies.Voucher codes do not apply to shipping costs.Signing up with an email address that has been registered or used with an account in the past is not considered as a new account, and cannot use the voucher code.Cancelling an account and then signing up again for an account with the same email address is not considered as a new account.Users will only receive the benefit of the voucher code offer once.All credits and payments made under the voucher code offer are non-refundable and non-transferable.Voucher codes are only valid for a limited time, and cannot be used in conjunction with offer promotions or offers.Additional requirements may apply to the voucher code.Retro Europe reserves the right to amend, withdraw or terminate the voucher code (in whole or in part) at any time and for any reason, at Retro Europe's sole discretion.

Shipping And Handling

All goods are individually inspected before shipment by members of our own staff. In the event of shipment damage, you must REFUSE delivery and mark the docket DAMAGED. The item will then be returned directly to the Company and we will send a replacement.

All orders are available from stock and are dispatched immediately after cleared payment has been received subject to Public Holidays or Postal Strikes. In the unlikely event stock is not immediately available we will advise you of the expected delay period giving you the opportunity to wait or to cancel with an immediate full refund. You may request a consignment number in order to track your shipment. Delivery fees are maintained to the minimum and are a one man curb side service. Delivery will be to the outside of your home while you are present, and you will be required to take the pieces inside. The driver is not insured to enter your home or premises but will use his discretion and generally is accommodating, however standard delivery charges are for a single operative delivery and for larger items we advise our clients to make the necessary arrangements at the delivery point. In order to encourage goodwill before ordering ensure that your entrances and doorways are sufficient for the items purchased. In respect of larger purchases going to apartment blocks it is the express responsibility of the purchaser for the carriage from the curb side to their respective property. At all times the customer is responsible to make all necessary and reasonable arrangements for their shipments from the designated point of delivery to their homes or businesses

In respect of delivery times and days, we would ask you to be reasonably flexible as outside influences such as traffic do effect delivery times. We request you ensure that alternative arrangements are made in advance with the courier, if you foresee any problems that you may have by not being available personally. We remind you that deliveries do require a signature. The courier will attempt to deliver your goods leaving confirmation cards if you are not available, and we urge you to respond to this communication immediately because in the event of the goods being returned to us the buyer will become liable to any subsequent delivery/return costs. In respect of subsidised or free delivery offers then the actual delivery costs incurred by the Company will be the responsibility of the client on items returned to the Distribution Centre.

Product Prices

All delivery prices are strictly on the mainland. Please contact us for prices to offshore peninsulas and Islands. When the Company quotes a comparable rate in another currency other than the Euro then understand that this is only an indication of the exchange rate not an exact exchange rate and as such is constantly changing and as such is influenced and directed by the International Exchange Rate Mechanism. In respect of credit card payments that originate from outside the EU, then be aware some credit card companies may increase their processing percentage charges for transactions, we advise you consult with your bank or credit card company should there be any additional charges to ascertain exactly the extent of any additional processing charges before completing your order, as these costs are beyond our control after the order is completed and we are not able to take any responsibility for the charges or can we affect any influence on your bank or credit card company to reduce their charges. Products that are to be delivered outside of the European Union or EU customs allowances your package will be sent DDU (Delivery Duty Unpaid). Your order may then be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for paying any such local sales tax or import duties arising at the delivery destination, as these are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from the courier or an import broker. We recommend you contact your local customs authority to determine a landed cost price prior to placing your order.

Delivery Schedule

We aim to send your order to you within 3 business days in Spain Mainland and 7 business days in Europe Mainland. We want to unite you with your items as soon as possible. Please understand and appreciate that delivery estimates are calculated from the time of despatch, rather than from the moment you place your order. On occasions, we rely on your assistance to answer questions on security and confirming your address, and a prompt reply avoids delays in delivering your order. Plus, each product is carefully picked and packed by hand, so these estimates can vary, particularly during busy times of the year. So if your order isn’t despatched straight away, don’t panic! We are working hard to ensure a rapid service. Last year we managed to deliver 98% of our orders within 7 days and 65% of these in 5 days in Europe, and for our home market in Spain mainland the results were 95% in 3 days.

The Company has transit damage Insurance Cover. To comply with the Conditions of Sale and the Conditions as dictated to you by the Insurance Company you accept that you must examine the condition of the packing boxes meticulously, by stating that the courier did not allow you sufficient time to carry out an inspection will not be accepted in the event of a claim that is denied. You agree to a meticulous inspection and in the unlikely event there is any evidence of damage you must write on the delivery documents in bold and clear print 'TRANSIT DAMAGE - ITEM NOT INSPECTED'. For your information only, be informed that when you sign a Delivery Document you are confirming that there is no indication of transit damage and the product is in perfect condition and you are 100% satisfied, let it be known to you, that if you have not checked inside the box, you have still accepted responsibility for the goods to be perfect by signing the delivery documents and not making a written statement on the delivery document of any transit damage or marks that indicate transit damage and any claim to the Insurance Company will be null and void. All products are individually inspected and packaged ready for transit by our own in-house team of inspectors and very experienced packers, so transit damage is very rare and completely unexpected to occur. However, in the unlikely event you are required to refuse or accept severely damaged items and contact us as soon as possible. In the event of an item not being accepted for another reason not related to transit damage the Company will still accept the return provided and subject to the following:- (a) the buyer notifies the The company within 6 hours of the recorded time of delivery. (b) with any relevant photographic evidence. (c) the item is repackaged in its original packaging and wrapping. (d) the item is returned to our Alicante Distribution Centre within 14 days in the original packaging. (e) The item is in a new and unused condition and we are able to resell the product and reuse the packing box. It is the responsibility of the buyer to return the goods and after a satisfactory inspection carried out at the Distribution Centre of the item and the transit box and packaging full reimbursement or credit will be issued for the price of the products, less any delivery costs paid by the supplier, and in any instances where delivery is included in the total price, or offered as an included incentive, the actual delivery cost part will be deducted from the price of the product and the reimbursement will be effective with the minimum of delay and inconvenience. Failure to adhere to these conditions can and may result in the Company refusing a refund. We advise all returns are insured in the event of transit damage on the return leg transit damage goods remain the responsibility of the sender, in the same way that we strongly advise you to take the utmost care in unpacking your purchase in the first instance, because in the unlikely event you are not 100% satisfied,the goods must be returned in the original packaging, our boxes and packaging are expensive, they are specifically designed for transit and goods not returned in their original boxes will be refused at the Distribution Centre. We trust these terms and Conditions are transparent and clear and by accepting our terms and conditions of sales you are agreeing to accept and understand the terms. If any clarification is required, or you have any questions whatsoever we urge and recommend that these matters are dealt with and completely resolved before you enter into a purchase. These terms and conditions are binding on all parties, and all third parties any sale or agreement involves. You accept and agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All orders include VAT in the EU.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Guarantee

We try to provide you with as much information as possible on our website. We invite you to contact us by email with any questions or for further information. We take care to ensure your furniture is a safe product, we ask you apply basic common sense and do not use the furniture for any other purpose than it is intended for. The warranty starts from the date of delivery. To claim under the terms of the guarantee the buyer must email the Company advising us of the defect and you will be given an authorisation code. Do not attempt to return the goods before an authorised code has been issued. The customer is responsible for the cost of secure packaging, insurance and shipment to the Company.

The guarantee does not cover the following: Any defect due to unauthorised repair or modification or due to mishandling or to transit damage not reported to the Company immediately upon receipt of the shipment which is to be within six hours of delivery.

The sole liability of the Company under the guarantee shall be limited to replacing or repairing the defective part and any liability for any indirect or consequential loss or damage of any kind suffered or incurred by the customer due to a defect caused to any other accessories or equipment used with this product or any loss as a result from the delay in repairs is excluded.

Reaching Us

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

In respect of all shipment returns the Company will accept the return, and reimburse the product payment ONLY. Subject to the following:-

[a]The buyer notifies the Company within 14 days of the recorded time of delivery to the buyer.

[b]The item is repackaged in its original packaging and interior wrapping, without any evidence of wear or use, to allow the item to be sold again as new by the Company, the product must be in a new and unused brand new perfect condition.

[c]The product is returned to our Alicante Distribution Centre within 14 days of you notifying the Company, a total of 28 days maximum from the date the product was delivered to the buyer for a return to be accepted.

(d)The Buyer is responsible for ALL actual delivery and return costs (both ways). - Please contact us directly and we will advise you of the actual cost of delivery to send the product to you. You are responsible to arrange the return of the product with your own courier company also at your own expense. We recommend you use a courier company with transit damage insurance.

(e) For customers outside of the EU and Worldwide: In the event that you refuse to take delivery of your purchased Product due to non-payment of duties and/or taxes (and/or similar charges), you will be held responsible for the shipping and handling costs and any duties and/or taxes payable relating to the delivery (both ways) of the Product. We will deduct the shipping and handling costs and any duties and/or taxes from any refund due to you.

The Company will make an immediate refund subject to all these reasonable conditions being fully satisfied. All orders received by the Company are deemed to be in acceptance by the buyer of these terms and conditions, and we respectively request, that should there be any confusion or greater clarity required of the terms and conditions, the buyer contacts the seller before entering into the contract of a sale. Items that are purchased in the Special Sale Promotion or Clearance Sale Promotion are strictly non-returnable and excluded from free gift offers. See the section under Delivery Schedule for terms and conditions relating to Transit Damage Items.

Copyright Policy

If you believe that your copyright in any material has been infringed on the Retro Europe and Associate Group of Companies sites, please contact Pendragon Global for Notice of Claims of copyright infringement by sending an email to info@pendragon.asia and posting to Pendragon Global Level 31, Chinachem Century Tower, 178 Gloucester Rd, Hong Kong. You must provide the following information in full in its entirety before any action or response will be taken:

• Identify the copyrighted work that you claim has been infringed;

• Identify the material on the Retro Europe and Associate Group of Companies site that you claim is infringing, with enough detail so that we may locate it on the sites;

• Provide your address, telephone number, and e-mail address;

• Provide a statement that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law;

• Declare under penalty of perjury that (a) the above information in your Notice of Claim is accurate, and provide all necessary and relevant documentation of ownership and detailed proof of the registration documentation, drawings and illustrations and alleged infringement (b) documentation proving you are the owner, or its agent of the copyright interest involved, or original documentation confirming you are otherwise authorised to act on behalf of that owner, and (c) provide your physical or electronic signature duly witnessed.

Upon receipt of a Notice of Claim we may take certain actions, including removing information or an item, that you allege infringes your copyright. all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defences, all of which are expressly reserved. All other trademarks, product names, designer names and company names are the property of the respective owners as identified herein, and reference thereto does not suggest any affiliation or endorsement by those respective owners. Retro Europe Associate Group of Companies and its products are not affiliated with or endorsed by the Museum of Modern Art (“MoMA”).Furthermore, in submitting a Notice of Claims, you grant to Retro Europe and Associate Group of Companies the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding the Notice of Claims to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Retro Europe and Associate Group of Companies for all claims brought by a third party against Retro Europe and Associate Group of Companies arising out of or in connection with the submission of a Notice of Claim.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Retro Europe and Associate Group of Companies websites and are posted solely at the direction of Third Party Sellers. Important Warning: giving false, misleading or inaccurate information in the Notice of Claim to Retro Europe and Associate Group of Companies may result in civil and/or criminal liability. You should contact a legal adviser should you have any questions.

Because millions of products are listed and many thousands of customer reviews and comments are hosted on Retro Europe and Associate Group of Companies, it is not possible for us to be aware of the contents of each product listed for sale, or each customer review or comment that is displayed. Accordingly, we operate on a "notice and action" basis. If you believe that any content on, or within a product advertised for sale on, the Retro Europe and Associate Group of Companies websites contains a defamatory statement, please notify info@pendragon.asia immediately and posting to Pendragon Global Level 31, Chinachem Century Tower, 178 Gloucester Rd, Hong Kong by completing and submitting a Notice of Claim complying with the conditions above in the first two paragraphs.

Important Warning: giving false, misleading or inaccurate information in the notice to Retro Europe and Associate Group of Companies of Defamatory Content on Retro Europe and Associate Group of Companies websites may result in civil and criminal liability. These conditions are governed by and construed in accordance with the laws of the Hong Kong Law Society under the legal regime of China.

Updated Terms and Conditions.

Pendragon Global, Retro Europe and Associate Group of Companies reserve the right to update or modify these Terms of Use at any time without prior notice. Your use of the retroeurope.com website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions each time you use this Website.

Conditions of Guarantee.

The maximum loss or damage we will be responsible for is limited to the price you have paid us for the Product, to which the loss or damage you suffer relates. Our liability is solely for the replacing or repairing the defective part and any liability for any indirect or consequential loss or damage of any kind suffered or incurred by the customer due to a defect caused to any other accessories or equipment used with this product or any loss as a result from the delay in repairs is excluded.

Resolving Disputes.

If you have a dispute with us relating to our contract with you, in the first instance please contact our EU agents by email at info@retroeurope.com and we will attempt to resolve the dispute in a fair, reasonable and amicable way in the spirit of goodwill.

In the unlikely event we can not resolve your complaint satisfactorily then you must [a]email info@pendragon.asia and also [b] write to us at: Pendragon Global. Complaints Department, Level 31, Chinachem Century Tower, 178 Gloucester Rd, Hong Kong.

You must provide the following information in full, in its entirety, by [a] email and [b] written correspondence before any action or response will be taken:

We will require photographic evidence where applicable, together with a written statement of your complaint. All communications will be deemed as a declaration under penalty of perjury that the information in part of, or in full, of your complaint is accurate, and provide all the necessary and relevant documentation, and detailed proof of the complaint, drawings and illustrations where applicable, and documentation proving you are the buyer, the original documentation confirming the sales order, and provide your physical or electronic signature duly witnessed to all documents.

Important Warning: We advise you to consult legal advise before giving false, misleading or inaccurate information in the notice to Pendragon Global, Retro Europe and Associate Group of Companies in respect of your complaint, or posting any false Defamatory Content about Pendragon Global, Retro Europe and Associate Group of Companies on the Internet. Such action will result in Pendragon Global, Retro Europe and Associate Group of Companies pursuing a claim against you for any civil, libel, slanderous or any other criminal activity against the company. These conditions are governed by and construed in accordance with the laws of the Hong Kong Law Society under the regime of China, and worldwide action will be instigated and penalties are enforceable. All Court Judgments will be pursued and the collection of financial penalties will be enforced by third party agents worldwide, all Court Judgments are automatically published and sent to all relevant credit and insurance agencies which may effect your status, and all Court Judgments are posted on specialist Internet sites listing false and unlawful claims against Companies.

Each of these terms operates independently.

Each of the provisions of the Terms of Sale listed operates separately and independently. Should any court or any other relevant authority decided that any of these paragraphs or sentences are unlawful or unenforceable, the remaining paragraphs or sentences will remain in full force and effect.

Rights of third parties.

Any Contract made between you our client, and us the company, is only between you and us. No third party will have any rights or entitlement to enforce any of its terms.

Law and jurisdiction.

The Terms and Conditions are governed by Hong Kong law under the regime of China. A contract for the purchase of Products completed through our site, plus any dispute or claim arising out of ,or in connection with it, will be governed by this law.

Terms of use.

Please read these Terms and Conditions carefully before you start to use our website, and contact us if your require any further information or clarification. By using our website, you indicate that you accept these Terms and Conditions and that you agree to abide by them.

Your account and password.

If you set up an account on our site, it is imperative you treat your log in details as confidential. Do not disclose them to any third party.

We reserve the right to disable any account at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions.

If you know or suspect that anyone other than yourself are aware, or have knowledge of your log in details, you must promptly notify us at info@retroeurope.com

Rules and conditions of acceptable use of the website.

When using or surfing our website you agree not to:

(a) circumvent, damage, disable or otherwise interfere with any security related features of the website or prevent or restrict the use of the website or copy the content accessible via the site;

(b) give any false or misleading information in your account details;

(c) use or take another person’s identity with or without that person’s permission or make any misrepresentations that you are acting on behalf of a third person, entity or organisation;

(d) use or attempt to use the website if we have suspended or banned you from using it;

(e) send junk, spam or continually send repetitive messages;

(f) engage or aid in any illegal or unlawful conduct;

(g) act or intend to act in anyway that will modify, interfere, intercept, disrupt or hack the site;

(h) attempt or actually misuse the site by knowingly introducing viruses, Trojans, worms, logic bombs or any other similar material or by planning or actually undertaking any other action which would harm the site, including any site user’s equipment, or to plan to act, or actually have a detrimental impact on any site user’s experience of using the site;

(i) conspire to, or actually conspire to collect any data from the site other than in accordance with these Terms and conditions;

(j) carry out or have intentions to, submit or contribute any content that is abusive, threatening, obscene, untrue, shocking or offencive;

(k) make threats, bully, abuse, harm or intimidate another site user, member of our staff or person;

(l) prepare, submit or contribute any User Content without the permission of the content owner, or otherwise infringe the copyright, trademark or third parties rights;

(m) conspire to, or actually submit or contribute to, the submission of any information or commentary about another person, organisation or Company which is false, not proven, hearsay, private, confidential or defamatory, including personal accusations against another person, organisation or Company of unproven criminality or serious wrongdoing, which in turn could damage or lessen their good reputation.

(n) use the site, if are on the register of any specialist Internet sites, listing proven false and unlawful claims against Companies.

Should any person, organisation or Company fail to comply with the Rules of Acceptable Use, which is a serious breach of these Terms and Conditions, and will result in our taking all of, or any of, the following actions, with or without notice: (a) immediate withdrawal of your right to use the site; (b) immediate removal of any User Content; (c) instructions to our legal advisers to take legal action against you, including proceedings for reimbursement of all costs,including, but not limited to, reasonable administrative and legal costs resulting from the breach, and to disclose all such information to law enforcement authorities.

Limited licence.

We are the owner or the licensee of all intellectual property rights in our website, and these are protected by copyright laws and treaties around the world. We reserve all such rights exclusively. We grant permission to access our site for personal use only. Any other use of our website or our websites content is strictly prohibited. Be aware that this prohibition includes, but is not limited to:

(a) making any commercial use of our websites content;

(b) the reproduction of names, logos, trade marks or any other content on our website;

(c) the downloading or copying of any of our website content for yourself or for a third-party organisation or Company.

Such action will result in Pendragon Global, Retro Europe and Associate Group of Companies pursuing a claim against you. These conditions are governed by and construed in accordance with the laws of the Hong Kong Law Society under the regime of China, and worldwide action will be instigated and penalties are enforceable. All Court Judgments will be pursued and the collection of financial penalties will be enforced by third party agents worldwide, all Court Judgments are automatically published on specialist Internet sites listing proven prohibited actions against Companies.

Disclaimer and liability.

Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period.

We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties or any kind and the site is made available to you on an “AS IS” basis. We are not responsible for anything that occurs from your reliance on the content of our site.

In any event, we will never take any responsibility for User Content and you use and rely on any User Content entirely at your own risk.

We exclude all warranties and conditions implied by statute, common law or the law of equity, to the extent permitted by applicable law.

Because our site is provided free of charge, we will not, in any way, be liable for any loss or damage (whether direct or indirect) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it.

If you are browsing our site as a consumer, then nothing in these Terms and Conditions or any additional terms limits any consumer’s legal rights which cannot be changed by these Terms and Conditions.

Nothing in these Terms of Use shall exclude or limit our liability for death or personal injury due to our negligence or for any liability for our fraud or fraudulent misrepresentation.

Links and linking.

Links to third party websites from our site are provided solely for your convenience. If you use these links you leave our site. We do not control, and are not responsible for, these websites, their content or their availability. We, in no way endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.

You may link to our home page, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.

Variations to the terms and conditions.

We may revise these Terms of Conditions at any time by amending this page. You should check this page from time to time, to take notice of any changes we make, as all changes are retrospective and binding to previous transactions or claims against Pendragon Global, Retro Europe and Associate Group of Companies.

Severability.

If any of these Terms and Conditions is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Jurisdiction and applicable law.

The Hong Kong courts under the regime of China will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site,and any claim against Pendragon Global, Retro Europe and Associate Group of Companies, although we retain the right to bring proceedings against you for breach of these Terms and Conditions in your country of residence or any other relevant country. These Terms and Conditions are governed by Hong Kong Law.

Colours

We have done our best to display as accurately as possible the colours of the products shown on the website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

In respect the colours and shades of all our products, leather, cloth, and wood colour. We are continually improving and changing our design styles, and 100% colour or shade matching on non-consecutive orders cannot be guaranteed. In the rare event of colour or shades differences from one production cycle to another at the factory, we recommend you either purchase your full order of a design at the same time to ensure a 100% continuity of colour and shade, or advise us before making the order for advice on any production, design, material changes to our range of products. We can not accept any returns on products purchased under these circumstances.

Correction of Errors and Inaccuracies

The information of the Site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you.

Typographical Errors

In the event a Retro Europe product is listed at an incorrect price due to typographical error or systems error, Retro Europe shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Retro Europe shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Retro Europe shall issue a credit to your credit card account in the amount.

Indemnification

You agree to indemnify, defend, and hold harmless Pendragon Global, Retro Europe and Associate Group of Companies , its officers, directors, employees, agents, licenseors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Submissions

We welcome your comments regarding the retroeurope.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Pendragon Global, Retro Europe and Associate Group of Companies shall be and remain the exclusive property of Pendragon Global, Retro Europe and Associate Group of Companies. Your submission of any such Comments shall constitute an assignment to Pendragon Global, Retro Europe and Associate Group of Companies of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Pendragon Global, Retro Europe and Associate Group of Companies will be entitled to use, reproduce, disclose, publish, use in a Court of Law, and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.You promise that: you own all rights to your Comments or, alternatively, that you have the right to give us the rights described above; and your Comments do not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party. We may refuse to accept or transmit Comments for any reason. We may remove Comments from the retroeurope.com website for any reason.

Disclaimer

THIS WEBSITE AND ALL CONTENT AVAILABLE ON THIS WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE, BY YOUR USE OF THIS WEBSITE THAT YOUR USE IS AT YOUR SOLE RISK AND THAT PENDRAGON, RETRO EUROPE AND ASSOCIATED COMPANIES AND ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS, AND LICENSEORS ("AFFILIATES") SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.

IN PARTICULAR AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PENDRAGON, RETRO EUROPE AND ASSOCIATED COMPANIES AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY OR COMPLETENESS OF CONTENT AVAILABLE ON OR THROUGH THE WEBSITE OR THE CONTENT OF ANY WEBSITES OR ONLINE SERVICES LINKED TO OR INTEGRATED WITH THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PENDRAGON, RETRO EUROPE AND ASSOCIATED COMPANIES AND ITS AFFILIATES WILL HAVE NO LIABILITY FOR ANY: (A) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (B) PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE WEBSITE OR MOBILE APPLICATIONS; (C) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS OR OF ANY PERSONAL INFORMATION OR USER DATA; (D) ANY INTERRUPTION OF TRANSMISSION TO OR FROM THE WEBSITE OR MOBILE APPLICATIONS; (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED ON OR THROUGH THE WEBSITE; OR (F) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED OR SHARED THROUGH THE WEBSITE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PENDRAGON, RETRO EUROPE AND ASSOCIATED COMPANIES OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING FOR THE INDIRECT LOSS OF PROFIT, REVENUE, OR DATA) ARISING OUT OF OR RELATING TO THE WEBSITE HOWEVER CAUSED, AND UNDER WHATEVER CAUSE OF ACTION OR THEORY OF LIABILITY BROUGHT (INCLUDING UNDER ANY CONTRACT, NEGLIGENCE, OR OTHER TORT THEORY OF LIABILITY) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Arbitration Agreement & Waiver of Certain Rights

You and Pendragon Global, Retro Europe and Associate Group of Companies agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Pendragon Global, Retro Europe and Associate Group of Companies hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and Pendragon Global, Retro Europe and Associate Group of Companies relating to these Terms and Conditions or the Website (each a "Claim") shall be submitted for binding arbitration in accordance with the Rules of the Hong Kong Arbitration Association. The arbitration will be heard and determined by a single arbitrator in Hong Kong. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Pendragon Global, Retro Europe and Associate Group of Companies will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude Pendragon Global, Retro Europe and Associate Group of Companies from seeking action by local government agencies. Pendragon Global, Retro Europe and Associate Group of Companies also have the right to bring qualifying claims in small claims court. In addition Pendragon Global, Retro Europe and Associate Group of Companies retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitrary attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.

Neither you nor Pendragon Global, Retro Europe and Associate Group of Companies may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Pendragon Global, Retro Europe and Associate Group of Companies’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms of Use will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of this Terms an Conditions. This Section of the Terms and Conditions will survive the termination of your relationship with Pendragon Global, Retro Europe and Associate Group of Companies.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE HONG KONG LAW SOCIETY RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR PENDRAGON GLOBAL, RETRO EUROPE AND ASSOCIATE COMPANIES WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

Other Provisions

Any action relating to the use of the Website, any mobile applications, catalogues or any transaction with Pendragon Global, Retro Europe and Associate Group of Companies must be brought in Hong Kong. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.

These Terms and Conditions will be governed by and construed in accordance with the laws of Hong Kong under the regime of China, without giving effect to any conflict of laws rules or provisions.

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, then that provision will be deemed severable from these Terms and Conditions and will not affect the enforceability of any other provisions.

The failure by us to enforce any right or provision of these Terms and Conditions will not prevent us from enforcing such right or provision in the future.

We may assign our rights and obligations under these Terms and Conditions, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.

Governing Law.

Except to the extent expressly provided in the following paragraph, this Agreement and the relationship between you and Pendragon Global, Retro Europe and Associate Group of Companies, and all Transactions on the Services shall be governed by the laws of Hong Kong under the regime of China.You and Pendragon Global, Retro Europe and Associate Group of Companies agree to submit to the personal and exclusive jurisdiction of the Hong Kong courts, to resolve any dispute or claim arising from this Agreement. If (a) you are not a HK citizen; (b) you do not reside in HK; (c) you are not accessing the Service from HK you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law of Hong Kong. Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods. Children under the age of majority should not use this website, and Pendragon Global, Retro Europe and Associate Group of Companies deem that a parent or guardian is responsible for any activities carried out by their children, or children under their guardianship, either temporary or permanent, or in their care in any capacity, or use their computer with or without the owners permission in a private home, office or public place, that use this website. It is agreed that all correspondence, these terms and conditions and general communications be prepared and transmitted in the English language

Clarity, Transparency and Fairness.

The proliferation of lengthy terms required by online suppliers is an issue of growing concern for both suppliers and consumer organisations throughout the world. Pendragon Global, Retro Europe and Associate Group of Companies, and all online suppliers worldwide face continual updates of regulations governing the activities of Internet sellers. Whilst these regulations are very good for the industry, and accepted by bona fide companies, they have added to the necessity for greater detail in all sections of a company's trading. In the interests of a ''plain speaking understanding'' of the current regulations Pendragon Global, Retro Europe and Associate Group of Companies invite you to contact us for any clarification you may feel will assist you. We will endeavour to respond in a simplified and comprehensible way.

In summary, the Terms and Conditions, Conditions of Use, Contracts, Payments, Deliveries and the Resolution of Disputes as detailed on this website are the ultimate responsibility of Pendragon Global, and we invite you to contact us at info@pendragon.asia.

Retro Europe, Ascendia and the Associate Group of Companies act as fulfillment and administrative agents to Pendragon Global, and provide general support activities, to ensure the use of this website, and the day today service of orders, payments and deliveries are completed in an efficient and professional manner, and we invite you to contact us at info@retroeurope.com for all these associated enquiries.

Pendragon Global are at the forefront to significantly review how online companies deal with consumers, and thanks to a worldwide initiative from bona fide companies and the European and World Commissions, buyers and users of online companies, will benefit from more clarity, with more fairness when handling sales, greater price transparency, and the resolution of disputes.

Pendragon Global welcome the commitment and the excellent work done by the International Consumer Authorities in ensuring a better online service for consumers to ensure;

Improved transparency when buying online:

Clearer information about all products, pricing, and delivery charges and additional optional extras.

Clearer information about consumer rights.

Better information at the ordering stage, and the security of consumer's cards.

Improved and more transparent information on the solution of disputes.