The major challenge facing universities in the next decade is to reinvent themselves as information organizations. Universities are, at their core, organizations that cultivate knowledge, seeking both to create new knowledge and to preserve and convey existing knowledge, but they are remarkably inefficient and therefore ineffective in the way that they leverage their own information resources to advance that core activity. This talk will explore ways that the university could learn from what is now widely called "Web 2.0" -- a term that is meant to identify a shift in emphasis from the computer as platform to the network as platform, from hardware to data, from the wisdom of the expert to the wisdom of crowds, and from fixity to remixability.

In several academic fields (most notably: physics, mathematics, economics, astronomy, and computer science), most current research papers are freely accessible on the Internet in both pre- and post-publication formats. For these disciplines, open-access dissemination of publications and data has created a robust and useful information environment that is highly valued by researchers. While the acceptance of open-access dissemination has been disruptive to traditional scholarly publishing, the status and economic value of the elite journals has remained largely intact. Indeed, publication in the most prestigious journals (e.g., Science, Nature, Cell, BMJ, etc.) may have more influence than ever in determining the advancement of academic careers. Traditional publishing and open access will continue to coexist uncomfortably for years to come, but the next wave of digital publishing systems (empowered social networking applications) will establish open access repositories as indispensable infrastructure for the sciences and social sciences.

Working closely with teaching and research staff is critical to the success of libraries and information services. Indeed, the degree of integration with a University's academic work is one of the factors that distinguish a successful service from a poor one. This paper will consider the relationship between information services and how universities operate. Using the challenges facing institutions as a starting point - including the move towards a single European higher education market - the impact of information provision on institutional strategies will be explored. Information resources underpin all learning, teaching and research activities and the presentation will consider the professional practice which ensures that libraries and computing services are fully exploited. The focus on the experience of students is leading some institutions to integrate information services with a wide range of other activities and the paper will consider the opportunities and challenges which this brings, including the need to build working relationships with a broader range of professional groups.

Universities of the 21st century heavily depend on an efficient IT infrastructure for teaching, research and administration. E-Learning environments, blended learning and all sorts of multimedia and cooperative environments are important requirements for teaching at universities and for further education. Many of the organizational structures such as continuous examinations, interdisciplinary studies, ECTS system and many more require efficient examination administration systems as well as room and personnel management. Research is based on Internet inquiries, eScience, eLibrary and other IT supported media. Research results must be documented and archived in a digital way and results must be distributed and marketed through the Internet. The efficient administration of all kinds of resources of the university must be planned using management support systems. Decisions of university heads must be prepared from well documented statistics and analysis software. In the past, many of the applications named above for teaching, research and administration have been performed by separate software applications and run in distributed environments of universities. Powerful server structures and networking features as well as new software technology like service-oriented architectures make it necessary to recentralize the IT services of the university after a long period of decentralization. Based on metadirectories and unified access procedures, all of the software components must be integrated into a seamless IT infrastructure. To guarantee consistency, data must not be stored in a redundant way. Project IntegraTUM of Technische Universität München started in 2003 and is an umbrella project to define such a seamless IT infrastructure for a university with 22.000 students and approximately 10.000 staff. The talk describes the project, which besides the definition of new technology is based on a fundamental process analysis of the university and many changes in the organizational structure.