Our philosophy of care:High quality service you'll
appreciate
At R.K. Hospitals our reputation is built on our ability to
provide the service you want and need, resulting in
excellent medical treatment you can rely on and personal
care you'll appreciate. Our patients can be confident that
their rights will be recognized and respected by all staff
involved in their care regardless of their age, disability,
race, religion, gender or sexual orientation.

Our promise to you
As a patient in a R.K. Hospital, we will make every effort
to ensure that you receive the excellent standard of care
that you deserve.
Within the hospital During every visit to a R.K. Hospital,
we will endeavor to ensure that you'll:

Receive
information about the hospital's services in a language
that is easy to understand

Be cared
for in a safe and comfortable environment, with
appropriate clinical standards

Be given
a clear explanation about your condition by your
consultant and any treatment, investigation or procedure
proposed, including any risks and alternatives, before
agreeing on the course of action to be taken.

Be able
to seek a second opinion if you so wish

Have
reasonable access to your medical records

Expect
all hospital staff to treat any information about you or
your condition in confidence

Have
access to an up-to-date register of consultants with
practicing privileges at the hospital with details of
their specialties

Have any
complaint, verbal or written, fully investigated and
receive a response, either verbal or written in
accordance with our complaints policy

Be able
to choose whether or not to take part in clinical staff
training and whether to take part in research

Find the
direction signs throughout the hospital clear and easy
to follow