fsm congress in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the ServiceMax Certification Report will be available for download on the TEC Certification Reports page . The report will portray the product’s main FSM capabilities, in light of TEC’s FSM software research model structure. This blog post offers a brief overview of the supported principal features and functions
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fsm congress the Customer TEC’s online FSM software evaluation tool matches key requirements with industry-leading solutions, to help organizations choose the best-fit solution for their needs. Montreal, Canada (April 28, 2014) — In today’s market, everything starts and ends with the customer. Customer experience spans the lifecycle of a product, from concept and design to sales and service. From this perspective, the service sector must ensure fluidity in its operations to guarantee positive customer experience
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fsm congress the structure of TEC’s FSM software research model. This blog post takes a brief look at some of the key features and functions that FieldOne demonstrated during the certification demo for its FSM software solution. FieldOne aims to understand and solve complex FSM problems through its automated FSM software solution—Sky. Sky is a relative newcomer to the FSM product market, as it has been developed in the past 2–3 years on the Microsoft Dynamics platform and has been in production deployment for
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fsm congress Pulling Through, Patiently But Passionately Event Summary In these days of gloom, when most of the news is about rapid mergers and acquisitions of distressed vendors or alternatively about headcount and/or cost reductions-based profits of those enterprise applications vendors that are lucky to even report profits amid dwindling revenues, it is refreshing to hear good news coming from a vendor that has (seemingly) forever eluded profits, particularly when the recent success is largely based on a new
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fsm congress (DSD), field service management (FSM), logistics (LOG), and home delivery services (HOME). In cases where customers require specialized functionality, DeliveryNet's common development architecture, e-Frame, acquired from Calixon, is available as a standalone platform for building custom solutions. In its revised niche, Descartes faces competitors such as Roadnet, Bakerstreet, and CAPS Logistics (Baan), although many of its applications overlap its former SCE area. Vendor Strengths Product functionality:
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fsm congress Technologies as a Global FSM Solution As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The engagement will start immediately in the following six countries: Brazil, Spain, Chile, Argent
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fsm congress as field service management (FSM) software partners ClickSoftware, VSI, Fieldaware, FieldOne , etc. While NetSuite’s international business is currently growing faster than business in North America, there is still lots of room for improvement. I was surprised to learn that in spite of 19 UI language translations, NetSuite is mainly present in English-speaking countries and Japan, whereas in China, Brazil, India, and other regions partners sell and represent the vendor. Sales in the Asia-Pacific
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fsm congress Online FSM Software Comparisons Now Available TEC is pleased to announce that you can now compare field service management (FSM) solutions head-to-head using TEC Advisor—our free online software evaluation and selection tool. FSM solutions provide planning and scheduling, work order management, customer engagement management, and other essential functionality for companies with highly mobile, customer-facing workforces. You can currently compare five leading FSM vendors, including ServicePower
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fsm congress an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are recognizing that post-sales service is a profit generator and revenue driver, and are increasingly interested in automating mobile workforce processes and streamlining workflows. To cater to this market, privately-held Cincinnati-based Vertical Solutions, Inc. (VSI) , founded in 1986, develops, implements, and supports
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fsm congress Mid-Winter's Nightmare: Economic Notes for the Winter Holiday Season Introduction After the red, white, and blue confetti and balloons have fallen, it is back to work! It's time to roll up our sleeves and deal with the real issues: The US is the largest debtor nation in the world. The US is the largest per capita consumer of energy. The US currency is in decline, assuring a decline in our way of life and our world super power status. There is a connection—and the bill is due. Well read Americans will
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fsm congress customer data, integration among FSM and CRM and ERP software needs to ensure that the data stored in FSM systems—for example, customer location data, best route, etc.—is complemented by the financial details residing in ERP system and the entire customer profile that exists in the CRM system. One challenge to overcome when integrating FSM software with both ERP and CRM systems from a customer data perspective is making sure that the data is clean (no duplications, no incompletes, etc.), coherent, and
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