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Video: How to create a backup if httpd service is down with StruxureWare Data Center Operation

Issue:
How to create a backup if httpd service is down with StruxureWare Data Center Operation

Product Line:
StruxureWare Data Center Operation

Environment:
All Versions

Cause:
It is possible that during installation or upgrade that the Apache server(httpd) becomes unavailable. To be able to diagnose these types of concerns Technical Support would require the log files to determine a course of action.

Resolution:
Due to Apache (HTTPD) service being unavailable it is not possible to obtain log files via Webmin. Log files are about to be obtained via a console or SSL session using the following CLI command
1. Log into the Operation server via console or SSH.
2. Enter "cd /"
3. Enter "sudo su"
4. Enter the password(this password is the same one used to access console/SSL)
5. Enter "Platform.pm collect-log-files /tmp" (this will create a log.tar.gz file located in the /tmp directory)
6. Once the process is completed, FTP/SFTP the log file just created from the server to your PC.