The boss of one of Britain’s biggest energy companies has strongly criticised
Ofgem for taking three years to investigate it for mis-selling that he
claims never took place.

Paul Massara, the chief executive of RWE npower, said that the company was in
talks with the energy regulator about settling the disputed allegations.

Ofgem opened mis-selling investigations into four of the so-called Big Six
energy suppliers in September 2010. In April SSE was fined a record £10.5
million after failures relating to telephone, in-store and doorstep sales
were found “at every stage of the process”, including at management level.
Investigations into