2010 was a year of significant IBM Cognos product releases, including our biggest innovation in Business Intelligence yet, IBM Cognos 10. S&S ensures you get all the new releases for products you’ve licensed. So it’s particularly important for you to maintain your S&S agreements in 2011 to benefit from innovative recent and upcoming releases and upgrades. With IBM Cognos Subscription and Support, you get: Access to new releases and versions of your licensed IBM Cognos Software—helping to reduce your software acquisition expenses The... [Continue Reading]

In case you missed it, Software Product Compatibility Reports went live earlier this year. They are accessed from the IBM Support Portal via a link in the Support resources module, usually found on the right-hand side of the support portal home page. These reports are intended as a compliment to the conformance
information currently published in Info Centers or, in the case of many
Business Analytics products, Techdocs. They cover the operating systems,
other software prerequisites, and virtualization environments... [Continue Reading]

With IBM and its website being so vast, it is perhaps natural at times to feel like no one is listening. But, in fact our channels of communication are more numerous than ever, including: a new and improved Support Escalation process direct document level feedback Support feedback and survey links We have improved the Support Escalation process in order to make sure that none of the support calls logged ever fall through the cracks. As noted on the Cognos Customer Center page below, we even provide direct links to our senior management... [Continue Reading]

While older versions of IBM Cognos products have reached end of support and no longer have defect corrections developed, we have continued to accept technical support calls, ensuring that companies can resolve the questions and issues they encounter. We regularly review the list of inactive product releases to determine those which we can continue to accept technical support calls for. As a result of the last review, we will no longer accept technical support calls for the following Inactive product releases as of November 30, 2011. Business... [Continue Reading]

I've found that one of best things about the IBM Support Portal is the product list, which allows me to look for content on several products at once. And one of the most frustrating things is losing my product list. This happens when someone sends me a link to a specific product page, or I clear my cache, or I follow the Technical Support link in a product announcement letter. All of the products that I had previously marked as 'active' are deactivated and I have to go through a long list and activate them again. This is... [Continue Reading]

Based on feedback received from our customers, we have adjusted the date at which we will no longer accept technical support requests, either by phone or electronically, for the legacy releases listed below. While legacy versions of IBM Cognos products have reached end of support and no longer have defect corrections developed, we have continued to accept technical support calls, ensuring that companies can resolve the questions and issues they encounter. We regularly review the list of inactive product releases to determine those which... [Continue Reading]

Submitted by David Stewart, Knowledge Management Editor, Business Analytics As a young brand within IBM, Business Analytics is growing at quite a pace. When Cognos first became part of IBM, we had a need to create a Cognos Customer Center that evolved over time to closely resemble the type of content we had within the old support.cognos.com domain. With SPSS and OpenPages recently joining the Business Analytics family, we found similar customer needs that needed to be met. Over the course of this year as... [Continue Reading]

Generally made twice a year in April and September, End of Support announcements give you time to create an upgrade or support extension plan tailored to your specific needs. In most instances, upgrading is the most cost-effective path for clients with active IBM Software Subscription and Support.
Please use the following resources to ensure you are aware of which products will be at 'End of Support (EoS)' in September:
view a listing of September 2012 End of Support... [Continue Reading]

Here's a helpful video for when it comes time to renew your IBM Software Subscription and Support. This new video provides step-by-step instructions for renewing your subscription using Passport Advantage online.

Here's a new video featuring Mark Lack , Manager Strategy Analytics & Business Intelligence at Mueller Inc.
Mark talks about the role Business Analytics Support played in upgrading from IBM Cognos Version 8.4 to 10.1.
More information at ibm.com/software/analytics/subscriptionandsupport that spells out many reason why you should renew your Software Subscription & Support. It gives you access to unlimited product uploads and technical support around the globe.

On August 28th a new Business Analytics Client Centre went live on the ibm.com website. The new design is focused around the Business Analytics product families that you, and your organization, know - be it Cognos, SPSS, OpenPages, Clarity, Algorithmics or Varicent.
After you select your product family, you can then select the information that you need from Support, Downloads, Training and Services and Purchases. There are also links for getting involved with communities and for a complete list of the most commonly... [Continue Reading]

By following these top 5 "must do" items, you're setting your table for online self service success at IBM
1. Register an IBM ID - all secure and personalized areas of ibm.com require one.
Create and manage your profile .
2. Know your Customer Number (ICN) and Site Number :
You will need your ICN in order to access Support for your BA product (both online and by phone)
You will need your Site Number in order to access software downloads via the Passport Advantage site and (for SPSS... [Continue Reading]

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