Thank you very much for letting us know about the situation with your device.Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-UtilityTo attach a file, you must click •Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.As well, I noticed that you mentioned that the issue is similar to the thread that you specifiedCan you please provide us with more details or a brief description of the situation?

I really appreciate all the information attached to the account, it is extremely helpful.In this case we will need a full description of your case along with details about the issue and the behavior of the machine. We would like to get screenshots if possible.I am pretty aware your case has similar issues to the previous thread, however the system components between your machine and the one on the other thread are totally different, so in order to get more accurate assistance we will need to have all the details about it so a deeper research will be performed.

The screenshots attached were extremely helpful for us. We will need you to Please run the Download Intel® Processor Diagnostic Tool in order to diagnose the health of your processor, once that is done attach the results. To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.Here you will find a direct download link:https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool(You may need to copy and paste the links provided into a separate tab in case that you have issues when clicking on them)As well, let me ask, have you checked if your BIOS is up to date?Just to double check, feel free to check this link to see if you recognize any of these behaviors:https://www.intel.com/content/www/us/en/support/articles/000005776/processors.html

Thank you for your response.While checking the actual test we noticed that the processor that you own seems to be an engineering sample, which is basically the cause of the issues that you have been experiencing.May I know where you purchased the actual CPU?Intel® engineering sample processors, also known as Intel® Qualification Sample Processors, are pre production processors loaned to Intel's Original Equipment Manufacturers (OEMs), Original Device Manufacturers (ODMs), and Independent Software Vendors (ISVs). They are used in the product design cycle prior to product launch. Intel engineering sample processors are not for sale or resale and are the sole property of Intel.

Thank you for reply.In this case, no, it is not a fake CPU.As shared before, it belong to engineering samples that are pre production processors loaned to Intel's Original Equipment Manufacturers (OEMs)These processors often include more features than production processors for customer pre-production evaluation and test purposes. ES processors:

-Are produced by Intel is the sole property of Intel.- are Intel Confidential.-Are provided by Intel under nondisclosure and/or special loan agreement terms with restrictions on the recipient's handling and use.-Are not for sale or resale.-May not have passed commercial regulatory requirements.-Are not covered under Intel warranty and are generally not supported by Intel.We strongly recommend you to get in touch with the original place of purchase in order to submit either a refund or an exchange.Hope this helps.Best Regards,Diego S.

Hello Abo555,I was taking a look to your thread and I want to know if you need further assistance regarding your ticket?Please don’t hesitate on replying so we can help as much as we can.Best Regards,Diego S.