Users don't know when their antivirus breaks Firefox and it's not obvious to them so they don't mention it in their support requests

Feb 10, 2019

Pontifications

The following plot of AVG and Avast mentions in the first week of Firefox 58-65 (we know that in the first week of Firefox 65 that Avast broke Firefox and that several support questions were about Avast/Avg yet it's hardly mentioned more in 65 than other releases) release shows that users don't know when their antivirus breaks Firefox and it's not obvious to them so they don't mention it in their support requests: