We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 4.1 out of 5 by 15
reviewers.

Rated 5 out of 5 by Purple2 Stylish and useful
I am very pleased with the light fitting overall . Don't be tempted to put too strong a lamp/ bulb in it though , because when the light is up nearest the ceiling the lamp will be too bright. This is because there isn't anything to obscure the lamp/bulb.
16 December 2014

Rated 2 out of 5 by MikeY2 Osaka Light Poorly Constructed: not worth Money
Not a cheap light but we were attracted by the design which is great but the build quality and performance does not match the look. We have had pull down lights before and this pulley mechanism is clunky and pushing it back up is not smooth. The adjustment screw does not allow a proper balance in raising and lowering. Worse the inner shade rests very loosely on 3 lugs and wobbles with every move and the lug orientation means the shade is never fully centred or horizontal. The shop version has the same design defect. Looks great, performs badly.
10 July 2014

Rated 5 out of 5 by Tony38 Very happy with product
This lamp was delivered promptly and in good condition. Installation was straightforward, the rise and fall mechanism is easily adjusted and the general appearance of the product is very pleasing. The brilliance of the supplied eco-halogen bulb (60w=75w) may be too great in some situations, e.g. over a dining table, but it can easy be reduced by using a bulb with a lower rating.
13 January 2013

Rated 1 out of 5 by Longstandingcustomer Absolute Rubbish
The first one I recieved was damaged and quuickly replaced. However, the centre glass in the second light was just resting losely on the metal backet in the middle. The glass did not sit squre and rattled every time the light was moved. Either the design is poor or the lamp has been incorrectly assembled. As far as I can tell had the original been OK it would have had the same fault. I expect better of John Lewis.
28 October 2012

Rated 4 out of 5 by anothergeoff Osaka light
simply elegant light fitting. very clean, understated and precise lines. our new kitchen is pretty minimalist and this light's style fits well. we've only had the light for a few weeks so its too early to say how well the rise and fall mechanism works so 4 stars now and I'll add to the review later if possible.
30 September 2012

Rated 5 out of 5 by KitKat74 Great light with lots of style
This light is great. It's so stylish, especially if you like the scandinavian look. Also, it's extremely easy to use, so i'm not sure why others had difficulties installing this light. It took minutes to do so and not only that the pully system is ingenious. All you do, is pull the light down and the pully system does the work for you. It does go quite low so it depends on the length you want. But then the magic is that when you want it to go back up, you just tug on the light and push it back up. No need to fiddle around with anything. You can also put it on a dimmer switch too.
All in all this is a beautiful light. Simple in it's design, but stylish at the same time. Highly recommend.
24 July 2012

Rated 4 out of 5 by Tucks Osaka Light Fitting
Overall very pleased with this light. Not too difficult to fit despite being an amateur.
Light fits nicely over dining room table and height can be altered without difficulty.
My one concern is that the light does not hang square to the table - this shows up because of the curved bar underneath the shade. The ceiling rose fitting is square so would expect shade to hang the same way.
12 March 2012

Rated 4 out of 5 by Christl Looks great
Looking forward to actually installing it, when we opened the box the centre glass container -( over the bulb) was broken, however John Lewis once informed sent us a replacement imediately. Very impressed with the service.
27 January 2012