Collecting and incorporating feedback from your clients into your business practices is important regardless of your organizational role. Asking clients if the processes your firm is using work for them gives you the opportunity to build and strengthen relationships. By asking and listening, you promote your brand as a client-centric firm, differentiate yourself from your competitors, and increase operational efficiency (reduce wasted effort). All of these elements add up to increased profitability for your firm.

Marketing

Business Development

As your clients receive more proposals than ever before, identifying strategies to increase your Win Rate becomes increasingly important. Client Feedback Tool will work with you to create an RFP feedback strategy that has been shown to increase short-list rates by 50%. Take a look at four reasons marketing professionals value feedback.

You are always looking for a differentiator to set your organization's proposals apart from the competition - right? Many firms 'say' they are client-centric. Client Feedback Tool will help you integrate a proven process into your project delivery system that will prove you are! Read why your peers say that gathering feedback about their clients gives them the winning hand.

Operations

Leadership

Is re-work eating away at your profit margins? Are your project managers delivering more than the scope of work in the contract to try and ensure their clients are satisfied? Would knowing how your clients perceive your deliverables in real-time help minimize these challenges? You bet it would! Operations integrates all the moving parts of project delivery and plays a strategic role in organizational success. We've identified four benefits you will see when you ask your clients for feedback.

Profitability, performance, liability, retention, loyalty, and management - these are just some of the metrics that contribute to your firm's overall success. Look at the numbers for your firm - strong client relationships are proven to make a positive impact to your bottom line. Want to know more, we've highlighted just some of the reasons that leaders are asking how their firm can integrate a feedback program into their management system.

If you can't find answers to all your questions, please give us a call (866-433-7322) OR sign up for a free consultation and/or demonstration.

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TESTIMONIALS

"This process demonstrates to our clients that we care enough about their needs and objectives to ask for their feedback and respond accordingly; it creates a win-win proposition."

- Marc Christopher, Principal

"The feedback tool helps me build better relationships with my clients. The survey responses I receive either let me know what items to improve on or confirm that my process is helping my client meet their needs."

- Jennifer S. Bissette, IIDA, Project Designer

"I could not imagine trying to run a design firm of more than three or four people without this tool."

- Mark Schweibinz, President, Barton Development Group

"You provided outstanding service and the Client Feedback Tool is easy and simple to use and interpret."

- Lee Jordan, GATE, LLC

"This is the right tool for us in order to really make a difference in our project relationships."

- Tracey Sibley, VP Marketing, Brasfield & Gorrie

"The surveys are great. I can give my feedback in five minutes and do my part to keep the project on track."

- Laura Daley, Global Facilities Coordinator

"Client Feedback Tool surveys gives clients, builders, and team members a chance to tell us how we are doing and the feedback data has made a huge impact!"

- Design Firm Principal

"Excited about the ability to monitor client satisfaction throughout the project instead of at the end only."

- Ted Caloger, MulvannyG2

"I came out of [the process] with tremendous knowledge gain."

- Debbie Johnston, Morrison-Maierle

"We've been working with CFT since 2008 and have seen a big boost in customer and employee satisfaction. It is a robust management aid allowing us to stay ahead of any issues before they develop into problems."

- Chris Browne, Senior VP HOK

"In the first four months we identified five clients at risk worth $1.3 million annually. Simply discovering there were problems before the client left allowed us to right the course in each case. I'm happy to report we are now performing work that meets and exceeds expectations for all five."

- Terry Reynolds, VP Marketing Kleinfelder

"Striving to position ourselves as 'client caretakers,' we routinely include feedback in our RFP responses. Our hit rate has improved by about 50% in the last six months; much of the increase we attribute to our more client-centric focus generated by the feedback process."

- Martha Shotwell, Controller Koontz-Bryant

"We were concerned a problem might exist with a particular client, and the feedback tool facilitated a difficult but great conversation about meeting expectations. We now have an intentional process to automatically engage our clients at key project milestones and are better able to align our efforts with their specific needs."