OTRS::ITSM implements ITIL (R) focused IT service management.
You need a OTRS 3.0.10 (http://otrs.org/) installation.
Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_packet must be increased. The recommended maximum size accepted is
20 MB.
for INSTALL see INSTALL-3.0.ITSM
please see README.itsm for further details, which comes with otrs package
Required OTRS::ITSM modules can be found under /srv/otrs/itsm
Authors list: see CREDITS