It Infrastructure Management

Maintaining the continuity of the operation of the critical IT infrastructure

This service integrates monitoring solutions, specialized personnel (remote and on site) and management models that allow maintaining an optimal functioning of the technological platform of your organization.

Benefits

Continuity of the operation of the critical IT infrastructure.

Minimize the impact of incidents on the IT infrastructure.

Lower administration costs of IT platforms.

Systems available and in optimal operation.

Use key IT personnel in critical business functions.

Maintain an effective and profitable administration.

Monitoring Services

This service is offered when the client has internal personnel for administration activities. Normally, these personnel carry out other support activities, which is why they do not have a continuous and proactive monitoring methodology.

Servers

Proactive Monitoring:

Availability of physical or virtual servers.

Disc space.

Memory utilization

CPU utilization

Service status, both Microsoft Windows and Linux.

Periodic Verification Tasks with escalation to other support groups.

Verification of logbooks / backup reports.

Verification of replicas.

Verification of event viewer.

Verification of security alerts.

Verification of OS security updates.

Escalation of alerts or incidents to other support groups.

Active Team

Availability of switches and routers.

Verification of response times.

Links and communications.

Escalation of alerts to other support groups.

Monitoring to Firewalls

Verification of availability.

Verification of the state of the interfaces.

Escalation of alerts to other support groups.

Supported Platforms

Operating systems

Windows Server

Linux, CentOS, Red Hat, Debian, Ubuntu.

Email Servers

Exchange Server

Hmailserver

OpenFire Server

(Availability, CPU, Memory, Disk, Services)

Messaging and collaborative work

Lync Server

SharePoint Server

Operating Systems

Windows Server

Linux, CentOS, Red Hat, Debian, Ubuntu

Database Managers

SQL Server

My SQL.

Web Servers

Internet Information Server

Apache

Content Managers

WordPress

Joomla

Umbraco

Virtualization

(Availability, CPU, Memory, Disk)

Hyper-V

VMware

Value Service

The experience has allowed us to design a service model that works. Minimizing the impact to the business due to incidents in the infrastructure, reducing support costs per user, objectively measuring the support activity.