Mathew B. Sims is Editor-in-Chief and has authored, edited, and contributed to several books. He has been working in the insurance industry ensuring content is accurate for consumers who are searching for the best policies and rates...

Written byMathew SimsEditor-in-Chiefhttps://res.cloudinary.com/quotellc/image/upload/insurance-site-images/aiorg-live/32364b01-mbs.jpg

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance...

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident insurance decisions. Comparison shopping should be easy. We partner with top insurance providers. This doesn't influence our content. Our opinions are our own.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

This Infinity auto insurance review will provide an overview of the company, as well as information for those seeking auto insurance quotes.

Infinity Insurance was a small company founded in 1955 as Dixie Insurance Company. Since then, it has expanded into 43 states to become one of the top 50 property and casualty insurance companies in the country.

Infinity policies are written by independent insurance agents, who represent multiple insurance carriers.

Currently, Infinity Insurance is the second-largest carrier of non-standard auto insurance policies in the U.S.

Free Auto Insurance Comparison

Infinity Auto Insurance Quotes

When a potential customer wants an auto insurance quote from Infinity, he can use the zip code search tool to find a nearby independent agent.

Quotes are available online, or the customer can talk with the agent personally. An agent will gather information about the cars and drivers, and then tailor a policy to meet the driver’s needs.

In order to make the different types of coverage easy to understand, Infinity has categorized its basic policies into three groups:

Premier– for customers who want a higher amount of coverage and have excellent driving records. The customizable policy has options such as liability for business use of an insured vehicle, rental coverage, roadside assistance, and temporary transportation expenses

Value-Added– for customers who want auto coverage but may not have a clean driving record. Because of prior driving violations, the price will be higher, but Infinity will tailor the policy so that the customer has the advantage of as many benefits as possible

Low-Cost– for customers who simply want to meet the minimum auto insurance coverage as required by the state. This coverage is basic and will be at the lowest price possible. Agents periodically review these customers’ policies to allow for expanding needs

Infinity has a policy tailored to the special needs of classic car collectors. Find out details and types of coverage offered here.

Infinity Auto Insurance Claims

When a customer needs to file a claim, there is a link on the website’s Client Center tab to start the process. The claimant should first call Infinity at 1-800-334-1661, which is available 24 hours a day, seven days a week.

The claims process is structured to be easy on the claimant, so talking to a real person rather than filling out an online form will reduce stress.

The One-On-One team member will advise the claimant where to send necessary documents. Then, an adjuster will call the claimant to discuss the case.

Often, the claim can be settled over the phone. For more complicated issues, the adjuster might need to investigate or bring in an appraiser to inspect the damaged car.

Either way, the claimant can feel confident that Infinity will put customer needs first.

Review

Review

Worst Insurance company ever. will look to any reason not to pay a claim and screw you over. Even if they have to lie and resort to dishonest methods not to pay a claim. As soon as they receive a claim they look for any reason not to pay it.

The reason they have high financial ratings is because THEY DO NOT PAY THEIR CLAIMS! If you get into an accident with them as your insurer you will probably need a lawyer. Best Advice do not use them they are dishonest thieves but they have the law on their side.

Review

The Worst insurance ever. will change insurance asap. adjusters are terrible they will give you the run around until they deny your claim even if you are not at fault. DON EVER GET THIS INSURANCE ITS A WASTE OF YOUR MONEY!!!! TRUST ME!!!!

Review

!!!!!!!!!!!!!!!!!BE AWARE!!!!!!!!!!!!!!!!

I contacted Infinity Insurance regards my vehicle I sold and after excluding myself as a driver and removing my car from insurance, Manager named DREW, told me my insurance increased with my vehicle being removed and me being excluded as a driver;

CUSTOMER SERVICE AND MANAGERS=SCAM; DO NOT GO WITH THIS INSURANCE COMPANY unless YOU DON'T MIND PEOPLE LIKE THIS TAKING ADVANTAGE OF YOUR HARD EARNED MONEY; PLEASE DO YOUR RESEARCH BEFORE YOU GO WITH INFINITY INSURANCE;

Review

My vehicle was hit by a legal foreigner and they have not paid for the damage on my Ram Truck. She might as well have had no insurance at all. I am going to the Insurance Consumer state of AZ to at least try to put these people out of business. They will not return my calls or my insurance company’s calls.

All they are doing is helping bad drivers say that they meet the laws that one must have Auto Insurance. THESE PEOPLE ARE ABSOLUTE CROOKS. Too bad this client of theirs did not do their research. The only satisfaction that I have is that you should see the front end of her Prius. It should never have hit a RAM TRUCK.

Review

Need to finalize property damage. No calls returned. Very frustrated and the meter is running on my active licence plates.

Infinity has my truck in palmetto Florida, and I have no way to get there to get my three items from my truck. I have doctor bills. Infinity insurance client at fault. Made several calls. Some of my calls very direct and stern. Help me. I just want to be treated fairly……

JPNovember 24, 2015

Review

Review

My family and I were involved in a car accident on 10/12/2010. My daughter who was 5 year of age at the time was injured. We filed a claim with Infinity Insurance Company against their policy holder who was determined to be responsible. Last I heard from the insurance company was 07/13/12.

I contacted the insurance company asking for the status of this claim and was told that they had closed the file. I understand from CA Insurance commissioner, that an individual who is a minor at the time of the loss must settle their claim for bodily injury two years from the date of their 18th birthday or within that time file a lawsuit to protect their interest.

Upon contacting the company a second time I have been advised they are awaiting medical bills and records and has also asked me to get them. Filing a lawsuit against this Bad Faith Insurance company. Will not recommend anyone to this insurance company.

Review

Worst insurance ever.

I admitted to be at fault and totaled my new car. Now, they’re saying my claim is denied due to misrepresentation. They’ll be hearing from my lawyer and me. Especially since my vehicle was not only insured but it’s under my name!

These guys take advantage of the middle class. May God have mercy on these independent adjusters!

Leave a Review

Save my name, email, and website in this browser for the next time I comment.

FREE Auto Insurance Comparison

Compare quotes from the top auto insurance companies and save!

Secured with SHA-256 Encryption

Our Company

We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and we have a directory of articles and guides to help you get started finding the cheapest auto insurance rates!

Search

Disclaimer: AutoInsurance.org strives to present the most up-to-date and comprehensive information on saving money on car insurance possible. This information may be different than what you see when you visit an insurance provider, insurance agency, or insurance company website. All insurance rates, products, and services are presented without warranty and guarantee. When evaluating rates, please verify directly with your insurance company or agent. Quotes and offers are not binding, nor a guarantee of coverage.