Why am I repeatedly prompted to enter my Microsoft account information when I accept the Terms of Use online?

If you're experiencing a problem accepting the Terms of Use online, try accepting the Terms of Use from your console.

If you're still experiencing a problem accepting the Terms of Use online, your account is a child account. In order to accept the Terms of Use, you need the credentials of the parent account. Here's how to resolve this problem:

Sign in to xbox.com by using your Microsoft account information. You'll be prompted to accept the Terms of Use.

Click I Accept. You'll then be redirected to a Microsoft account sign-in page.

You may have enabled two-step verification to protect your Microsoft account. To check, sign into account.live.com and click Security Info. If two-step verification is enabled and you want to turn it off, click Turn off two step verification. If you leave two-step verification enabled, then you'll need to use an app password to sign in to your Xbox profile. To learn more about using an app password, see App passwords and two-step verification.

Where can I accept the Terms of Use?

You can accept the Terms of Use by signing in to your Xbox Live-enabled profile on your Xbox console or at xbox.com/account.

If I don’t accept the new Terms of Use, what happens? Accepting the Terms of Use is a requirement for accessing the Xbox Live service. Customers must agree to the newest version of the Terms of Use to continue using Xbox Live.

What is new in the latest Terms of Use? More information can be found on Xbox Wire, news.xbox.com (applies to US only).