Has anyone ever had a problem with Robotkingdom ???

I ordered last week for the first time with Robotkingdom. I had ordered the ehobby city Guardian and today I opened it and it was masterpiece Nemesis Prime. Thank god I decided to open the delivery box, I first wanted to gift wrap it as is but opened it just in case and what a surprise I got. I paid for a city Guardian on my bill. Bad first experience with this company. I hope they will fix it but it will be after Christmas .