Consumer

How We Help Consumers

If you’ve been tricked or scammed, we want to help.

Attorney General Josh Stein's Consumer Protection experts protect North Carolina consumers. We fight unfair business practices like scams and frauds. We’ve helped hundreds of thousands of consumers like you get more than $100 million of your money back, and have helped win $250 million in savings on your utility rates.

File a Complaint

You can file a complaint with us and we’ll work to resolve it. We respond to 20,000 consumer complaints each year. If we find a pattern of illegal business practices, we can enforce the law on behalf of all North Carolina consumers. While we can’t represent you in a private legal case, we may be able to help if you didn’t get what you paid for or were tricked into a bad deal.

Get Tips

We want to help you avoid problems from the start. Watch the video Standing Up, Fighting Back to learn about frauds and scams. Before you file a complaint, read our consumer information. We explain the law and give consumers tips on many topics, like how to stop telemarketing calls, get a fair loan or buy a new car.

Contact Us

If you think you've been the victim of a scam, or if you want to learn to be a smarter consumer, call Attorney General Josh Stein’s consumer hotline toll free within North Carolina at 1-877-5-NO-SCAM (1-877-566-7226) or (919) 716-6000.