Former homicide task force leader and author Colin McLaren explains to Eve Ash the subtle art of asking investigative questions. A workplace investigator or manager trying to ascertain a problem needs to visualize their interview goal, then chart a series of questions with a suspect or employee. Questions must be...

Former homicide task force leader and author Colin McLaren explains to Eve Ash the subtle art of asking investigative questions. A workplace investigator or manager trying to ascertain a problem needs to visualize their interview goal, then chart a series of questions with a suspect or employee. Questions must be subtle, short (to establish and confirm facts), open-ended, methodical and numerous, monitoring the person’s responses and taking cue...Former homicide task force leader and author Colin McLaren explains to Eve Ash the subtle art of asking investigative questions. A workplace investigator or manager trying to ascertain a problem needs to visualize their interview goal, then chart a series of questions with a suspect or employee. Questions must be subtle, short (to establish and confirm facts), open-ended, methodical and numerous, monitoring the person’s responses and taking cues from what they say. Colin discusses the importance of building a rapport and listening with an open mind. Above all, body language must be calm and professional. Put in the effort to get the truth.
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In this multimedia teaching case, Miroslav Wicha, CEO of Haivision Systems, a provider of enterprise video solutions, needs to come up with a strategy for obtaining a needed core technology from a small start-up company.

In this multimedia teaching case, Miroslav Wicha, CEO of Haivision Systems, a provider of enterprise video solutions, needs to come up with a strategy for obtaining a needed core technology from a small start-up company.

Toshizumi Mizuno is the President of a small Japanese food confectionery company, Mikoya Kosho Co. located in Tokyo, Japan. The issue he is dealing with is one of people management. His company only has four managers. How does he make sure that these four managers act in the best interest of the company and do not...

Toshizumi Mizuno is the President of a small Japanese food confectionery company, Mikoya Kosho Co. located in Tokyo, Japan. The issue he is dealing with is one of people management. His company only has four managers. How does he make sure that these four managers act in the best interest of the company and do not build their own mini-bureaucracies or empires in their own divisions?

Work-life balance, productivity and healthy office culture have never been more important. From a minimalist philosophy of meetings to a 9-5 workday, Jason Fried shares his vision for creating a workplace where people actually like to go to work.

Work-life balance, productivity and healthy office culture have never been more important. From a minimalist philosophy of meetings to a 9-5 workday, Jason Fried shares his vision for creating a workplace where people actually like to go to work.

As the population ages and older workers are making up more and more of the labor force, some employers are taking notice and adjusting their own practices to retain valuable experience and skills. Economics correspondent Paul Solman has the story.

As the population ages and older workers are making up more and more of the labor force, some employers are taking notice and adjusting their own practices to retain valuable experience and skills. Economics correspondent Paul Solman has the story.

Eve Ash notes that narcissists are a hot topic. Peter Quarry provides useful and interesting information about dealing with these difficult personalities at work. He covers understanding what narcissism is, its prevalence and where the term came from. They explore narcissistic behaviors, such as exaggerated sense...

Eve Ash notes that narcissists are a hot topic. Peter Quarry provides useful and interesting information about dealing with these difficult personalities at work. He covers understanding what narcissism is, its prevalence and where the term came from. They explore narcissistic behaviors, such as exaggerated sense of accomplishments and talents, putting people down and being aggressive and rude.