Assisted Living Reviews for Carillon Assisted Living of Southport

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We put both my parent's in Carillon early this year. I would not reccomend this place to anyone. My father has passed and we moved my mother out of there. She was not cared for properly, not bathed often enough, developed sores and ended up non responsive in the hospital. The staff has a very high turnover and many should not be there. For the money we paid monthly my parent's should have had excellent care. The food they served was also "lousy" as both my parents complained about almost daily. Unfortunately there wasn't a lot of choices in the area so we settled for Carillon. Any loved one deserves better than that place.

I visited this facility

Carillon was nice, but way too expensive for my mom. They would have to evaluate her to see if she needs any more. It was like $5,900 a month, and that didn?t include any other assistance. I wasn?t really impressed with the one lady that I spoke to; even without knowing my mom, she said that her care would probably be a lot more, so I didn?t even go back. They showed me one little room, but the dining room was very small and seemed a little cramped as far as people going in with wheelchairs. I wasn?t overly impressed with this place.

I visited this facility

Everything about Carillon Southport was excellent. It was well-decorated, and it had lots of choices for activities. They had facilities in case a person wanted to have a family get-together and bring in several members of their family. There was one section for cooking so that the person could have a meal, party, or whatever they want with their family. I thought it was nice that the residents had the opportunity to do something like Thanksgiving dinner there in the facility. The space could accommodate 20 to 30 people. The rooms were very nice, fairly large, and well-decorated. Each room has an attached bathroom. One thing that was unusual was that each resident had been given a Life Alert button. The residents had these devices on them all the time, so they didn't have buzzers in the rooms. If a resident needed help, the staff could locate the person whether the resident was in his or her room or elsewhere.

I visited this facility

I am not pleased with the 2nd shift staff and their personal relationships, in the facility and outside for all to see. I believe this is very unprofessional and should not be allowed to continue. Other than that the facility is clean and the staff (other than a couple on 2nd shift) are well trained and efficient.

I visited this facility

Carillon was very nice. The room that they showed me that my husband would have been going into was dark and dreary, but there was a gentleman there, and he was sleeping; the patient that had the other bed had been discharged. I knew it was something that my husband would not like. The staff was very friendly. The only complaint I had with the facility was the room that they showed me. Nevertheless, they had a beautiful dining room, they had a quiet room, and they had a walled in outside garden area that is for the Alzheimer's and dementia patients. It was very beautiful and very impressive. The facility was clean on the outside and also inside. It was a very nice place.

I visited this facility

I went to Carillon Assisted Living several times as it is very near to our location. Their marketing director had gone over backwards to stay in touch with me and make sure that I know they are interested in helping. In fact, I got an invitation for their open house so that I can bring my brother over there to see it. They do have private rooms as well as shared room. The rooms are beautiful. They have made a big point of decorating these rooms or furnishing these rooms with traditional furniture. You don’t have to bring your furniture, but you can. It is very, very clean and it feels like they do whatever they can to try to make you comfortable there. No odors anywhere. They have friendly and very well trained staff.

I am a friend or relative of resident

My brother-in-law has been a resident of Carillon for the past few years, and he considers it his home. The staff has been so caring and friendly, and when there is any indication of illness or accident, they are quick to inform us. He is well fed, clean and comfortable. What more can you ask of an assisted living facility?

I visited this facility

The facility was very nice, but I think the rooms were somewhat smaller although still very nice. The people that we dealt with were very helpful and nice. They were able to answer all our questions and were ready to accommodate us. There wasn't any negativity out of any of our interaction with them. It was a pleasant experience.

I visited this facility

The staff was very helpful and concerned about the people that are there in the place. They clean the people and wash the people whenever the people feel like being washed or cleaned. The staff always has time for any client that needs help or is concerned about how they feel during the day. The facilities where so clean you could eat off the floor. There was rarely while I was visiting any mess on the floor or dirty areas. The pool and spa where clean also. The only thing I was concerned with was the way the staff treats the clients when no one is around. The outside area was clean and had a water fountain in the front of the building. The facility is in an area where I can get to my parents if I need to in a rush or a hurry. The meals are the only thing I didn't get to see much of and what nutrition is in the food that the staff serve.

I am a friend or relative of a resident

The staff at the facility was quite nice and most were great but some where rude and downright mean to my grandmother during her stay, especially the director there who in my grandmothers words "had it out for her". The food there was mostly good and I sometimes ate there with her though she would tell us that some days it was rather bland. For a home that kept the elderly it was rather clean and nice smelling, and each individuals room was taken care of to my eye. There was however a situation where one of the staffers was taking medications from many of the old ladies there although my grandmother was not one of these people who had this issue. Most of my family was treated pretty nice when we visited, except for a uncle who was rightfully notorious for starting issues with the staff, they even let us use their kitchens for a family get together on one Christmas, so that my feeble grandmother could attend and see her grandchildren there.

About Carillon Assisted Living of Southport

Carillon Assisted Living of Southport is a senior living provider in Southport, North Carolina that offers residents Assisted Living. Contact Carillon Assisted Living of Southport for more details on services and rates.

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