All items have been quality checked at time of deliver, therefore, no exchange is allowed unless the item is discovered to be other than of A-Grade jadeite. This item must be certified by a reputable gemologist institute.

Shipping

To return your product, you should mail your product to the following address:-

- Please ask for address.

You will be responsible for paying all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of all shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

"Every piece of Jadeite is unique in its own ways, do look through at our collections to see which catches your eyes. We would be more than happy to receive your feedback or enquiries; you may contact us at enquiry@yokdeejadeite.com.