One of the things ASNW is about is empowering our Deaf Consumers. We know that educating the hearing community is a big part of increasing communications in our entire community.

We have developed a simple handout that we share at events we attend to help the hearing community do a better job of working with Deaf Consumers using ASL Interpreters. Please feel free to download and print copies to share with your friends and co-workers!

Many of the businesses that come to us with a need for an American Sign Language interpreter (ASL Interpreter) are new to the experience. As a part of our committment to the Deaf and Hard of Hearing community in the Vancouver WA / Portland OR area, we have compiled a list of insights that we have learned from our expert ASL Interpreters.

Focus your attention on the person you are communicating with – not the ASL Interpreter. We often tell our clients to think of the interpreter as “tool” and not a part of the actual conversation – more like a telephone.Address the Deaf person directly:

For example: It would be appropriate to say “Where were you born?”. It is not appropriate to address the interpreter for example and say “Ask him where he was born.”

When possible, please share any information you can with the interpreter or the agency in advance. Interpreters may be coming into your situation with little or no knowledge about your business. Providing information about your services and/or industry will help the interpreter prepare and insure the best communications possible with the Deaf person you are communicating with. This is particularly true in industries where a lot of acronyms or industry specific words are used.

If the environment for your request involves reduced lighting, please make accomodations so that the Deaf consumer can always see the ASL interpreter. This may require some kind of auxiliary lighting for the interpreter.The interpreter may ask for specific seating/positioning to facilitate the best viewing angles. It is usually best that the Deaf consumer can see the interpreter and the presenter in the same field of view.Sign or speak in your normal tone, at a normal pace. The interpreter will inform you if you need to pause or slow down. .Sometimes people read aloud at a faster pace than they typically sign or speak. When reading a large amount from written materials, consider providing a copy to the deaf audience members and the interpreter. Be mindful that the interpreter should interpret EVERYTHING said. Avoid discussing subjects you don’t wish the other person to know. Don’t ask the interpreter to omit anything. Don’t say something like “Don’t interpret this,” because that is exactly what will be interpreted!

Also be aware that the interpreter is voicing for the Deaf person – although it may, at times appear that the ASL interpreter is interjecting their own words, they are not. It is their job to express what the Deaf consumer is wishing to express. This may involve foul language or speaking in a loud voice. Do not take it as personal input from the interpreter, it is their job• Don’t ask the interpreter to interject personal opinions.• If the individual with whom you are communicating is not present, avoid giving messages to the interpreter for later relay to the individual.• If you are unsure of the appropriate way to proceed in a particular situation, just ask for clarification.• Recognize that all information discussed is kept confidential.

Be mindful that the interpreter should interpret EVERYTHING said. Avoid discussing subjects you don’t wish the other person to know. Don’t ask the interpreter to omit anything. Don’t say something like “Don’t interpret this,” because that is exactly what will be interpreted!• Don’t ask the interpreter to interject personal opinions.• If the individual with whom you are communicating is not present, avoid giving messages to the interpreter for later relay to the individual.• If you are unsure of the appropriate way to proceed in a particular situation, just ask for clarification.• Recognize that all information discussed is kept confidential.• Be aware that interpreting is physically and mentally fatiguing for both the interpreter and the client. Plan for breaks appropriately.

Access Services Northwest, LLC understands the importance of balancing fiscal responsibility with quality communications. Our rates and policies are designed to assure our professional American Sign Language Interpreters are paid within current market standards while assuring our clients that we also understand their budgeting constraints. For current information about our rates and policies please call (503) 447-5000 or submit a request online.One of our coordinators will be happy to answer your questions.

It is our goal to facilitate a strong and positive experience for all entities within the Deaf community. We want our Deaf Clients, Interpreters and Clients to be able to focus on their primary goal of communications excellence while we handle the logistics.

We encourage our clients to discuss preferences with the Deaf client and we always do our best to provide requested interpreters if we are aware of the preference. Our interpreter coordination team is trained to recognize the styles and skill sets within each interpreter and match the skill sets to the Deaf client as well as the situation.

Some things to consider when using our American Sign Language Interpreter placement services:

Make your request at least one week prior to the start time and date of your need*. This will give our coordinators the best opportunity to provide the best American Sign Language Interpreter for your particular need. (*We work hard to meet all requests no matter how short the notice!)

When an interpreter accepts an assignment they are committing themselves to that block of time and cannot accept other assignments that may conflict with that time. Our cancellation guidelines are designed to consider both the fiscal burden to our clients as well as assure our interpreters that they will be compensated appropriately.

All communications with our agency are treated with the highest standards of confidentiality. We do not share information about our interpreters or our clients other than what is absolutely required to facilitate each request.

When you make a request, our coordinator will ask questions to help us determine the best solution for your needs. Please don’t hesitate to share specifics of the assignment such as special vocabularies or signing styles.

We value feedback. Communication is the foundation of our business. Let us know when we do well or when we don’t quite meet your expectations.

Team Interpreting Policy

A. Our schedulers are trained to understand the nature of each request and the necessity for teaming is addressed on a case by case basis, however, it is standard practice for Access Services Northwest to assign a team of at least two interpreters for any assignment that is more than one hour in length or involves special needs based on the guidelines of RID (http://www.rid.org). If the assignment is a recurring event, meeting, etc., it will be up to the interpreter to decide if the assignment will continue to require two or more interpreters.

B. There are several reasons that ASNW supports team interpreting, rather than sending individual interpreters to work in one hour increments and replace each other:

Consistency for the Deaf Consumer: Having several different interpreters over a period of time (for example four interpreters working two hours each for an eight hour day) is quite taxing for a person accessing information from a given source. Simply reading an interpreter for any length of time is tiring. Having a different interpreter every two hours compounds this fatigue, because the consumer has to adjust to interpreting style, interpreter familiarity with the content, and education of the interpreter as to specialized, negotiated vocabulary which has been previously established.

Availability of Interpreters: If cost is an issue, sometimes service requesters suggest having interpreters work in two hour increments (i.e. for a four hour job), rather than paying a team of interpreters for two hours each. While this may save interpreters’ hourly fees, it increases the cost of coordination, because one assignment is split up into smaller assignments. If an assignment was eight hours in length, rather than finding the optimum team of two interpreters to work the entire day (a total billing of 16 hours), some requesters suggest four interpreters working two hours apiece (a total billing of 8 hours). This will require double the amount of interpreters, and the likelihood of finding available interpreters decreases.

Repetitive Motion Injury: The incidence of repetitive motion injury (RMI), carpal tunnel syndrome (CTS), and tendinitis is high among sign language interpreters. Because of the constant motion involved, working constantly without periodic, scheduled breaks can injure service providers. Repeated injury can result in inability to perform interpretation services, as well as other related physical problems in the neck, shoulders, and back. Working in shifts of 15 to 20 minutes attempts to allow a physical break, thus, greatly improving the quality of the interpretation, while allowing the consumer to have the clearest communication access possible.

The Concept of Team Interpretation: Team interpretation is not simply defined as two interpreters sharing an assignment. Interpreters work in conjunction with one another as support or “backup” when providing services to a consumer. While some interpretation settings are less technical in nature than others, team interpreters rely on each other to provide missed information, technical vocabulary, assistance in voice interpretation, as well as physical relief. In a team situation, both interpreters are “on” at all times, not just the interpreter who is moving his/her hands.

NOTE: The quality of interpretation may begin to suffer after 45 minutes of constant interpretation. Substantial breaks must be given to interpreters every 30-40 minutes in order to preserve the service level.

Expectations: ASNW expects that, other than periodic, breaks, interpreters remain in the interpreting environment for the duration of a team interpreting assignment, regardless of which interpreter is working the last part of the job. Disruptions caused by interpreters leaving during the course of an assignment are unacceptable. If, however, an assignment is completed earlier than expected, interpreters are free to leave the interpreting setting.

C. In researching team interpretation with several freelance interpreters, ASNW has found that it is often difficult to gauge whether or not an assignment that is less than two hours (i.e. 1.5 hours) requires a team of interpreters. There are several variables that come into play which must be considered when trying to provide optimum services to consumers. Because of this “gray area,” ASNW has developed a form which will be used when taking down information about interpreting requests that may indicate whether or not a team interpreter will be required. Negotiation based on the information obtained will then allow ASNW, the interpreter, and the requester to determine how the assignment can most effectively be performed.

If an assignment does not match the information provided during the requesting process and one interpreter has been sent to an assignment that ASNW then determines that team interpreters would have been more appropriate, the interpreter is then given the option of interpreting the full assignment for double the pay, or may leave the assignment after 1/2 the allotted time for regular pay. It is very important that when requesting an interpreter the requester make sure they have considered all logistics when procuring interpreting services. Break times should be spelled out and adhered to.

Team Interpreting Questionnaire

Below are some of the guidelines our trained schedulers consider during the request and fulfillment process:

1. How long is the total interpreting assignment, from start to finish?

3. Does the content of the assignment contain a great deal of technical vocabulary, acronyms, and/or specific field-related references?

4. Will technical information, outlines, curriculum, presentations, be available for review prior to the interpreting assignment? (Preparation is billed at 1/2 the interpreter’s hourly rate, per hour).

5. Will there be any reading from text during the assignment?

6. Are any breaks scheduled during the course of the assignment, or is it constant/non-stop? Define the amount of break time the interpreter requires.

7. Will there be any media presentations during the assignment (i.e. slides, videotapes that are not captioned, films, or audio media?

8. Is a deaf individual or individuals presenting during the assignment?

9. Will the assignment be videotaped?

10. Does/do the client(s) have any special needs or requirements (i.e. color of clothing, male/female interpreter preference, tunnel vision, etc.)?

11. Will the interpreting assignment be potentially emotional or volatile in nature?

As with any profession, certifications can assure the hiring party a certain level of competency. Although a national certification recognized by the Registry of Interpreters for the Deaf does not guarantee that an American Sign Language interpreter is the right match to a particular communications need, it does insure that the interpreter has agreed to specific ethical standards and practices and has been able to pass core competency exams.

In addition to looking at an interpreter’s certification, it is important to know their strengths and weaknesses in any given situation. Top level interpreters possess an extremely large vocabulary and self-monitor themselves to make sure they are able to meet both the ethical and technical demands of the situation for which they are being asked to interpret.

It is important that an interpreter has the flexibility and life experience to meet the expectations of the environments in which they choose to work. We screen each interpreter and continue to monitor their performance and community relations throughout their relationship with us. We work hard to mentor and guide our interpreters and to learn from them also. We encourage feedback and recommendations for our Clients, our Interpreters and our Deaf Clients.

Access Services Northwest has gained a reputation within the Portland, Oregon and Vancouver, WA metropolitan area for providing professional American Sign Language Interpreters for situations that require a high standard of competency and vocabulary skills in settings such as business, professional, medical, legal and post-secondary educational settings (faculty and students). In our commitment to maintaining the kind of service that has earned us this reputation, we are currently only considering freelance interpreters that fall within the following RID national certification guidelines for our team.

NICNIC AdvancedNIC MasterNAD IIINAD IV

NAD VSC:LCSMCSCCI

CTCI/CTCDIPre-Certified**Passed written

If you are a freelance interpreter and feel you meet our standards of excellence please contact us to discuss our registration and screening process.