Use commercially reasonable efforts to provide the following On-Site Support Services for Product detailed on an Equipment List at the specific level of On- Site Support Service indicated in such Equipment List. On-Site Support Services are subject to geographic and weight limit restrictions.

Destination country importation, Customer compliance with U.S. export controls and customs processes may condition delivery times. FRUs will be shipped DDU (delivery duty unpaid) using Cisco's preferred carrier, freight prepaid by Cisco, excluding import duties, taxes and fees, where applicable. Requests for alternate carriers will be at Customer's expense. Chassis and line card replacement must be at the same level of coverage.