I have never had a seller request to see the listing page after a sale and I used to delete and now just hide a listing as soon as it is sold. If they want to see the page I copy it for them as needed. But I just hit 4900 orders yesterday and I haven't had to do it in all these years of selling.

edited for usual spelling errors.

Last edited by MoonwishesStore on Tue Jan 24, 2017 8:22 am; edited 1 time in total

There are several possibilities that could have caused the problem where you received a notice of a sale, but the item stayed active. The most common reasons are:

1. Seller didn't have a Inventory Control active.
2. Seller didn't have a quantity listed on the item page. (a blank means unlimited quantity)
3. Seller using PayPal Standard and the "buyer" didn't pay when sent to PayPal.
4. The response to eCRATER from PayPal was delayed or not received. (Internet glitch)
5. Buyer using a paper payment method.

A seller can always place a single item On Hold from the item page. It's really a good practice to always confirm the payment on PayPal before shipping. If a seller is using PayPal Direct, the buyer must pay for the item during the checkout process.

Listing an item with 0 quantity is different from listing an item with the quantity field blank. The system will not let you list an item with a 0 quantity, but you can list an item with the quantity field blank. With the quantity field blank, the system assumes you have unlimited quantity. If a seller is selling a download item where they are emailing a file, they would have "unlimited" quantity.

If the seller has a quantity of 1 but leaves the quantity field blank, their inventory system will return an incorrect answer which was the topic being discussed. Although the OP had stated the quantity was originally listed as 1, I was listing all the reasons I knew that could cause the problem. There could be other answers.

It has been said on the forum before, it is always a wise practice for all sellers to check the Payment in your PayPal (or Stripe) account to confirm receipt of payment and check the item page to confirm the correct current (after sale) inventory.

It has been said on the forum before, it is always a wise practice for all sellers to check the Payment in your PayPal (or Stripe) account to confirm receipt of payment and check the item page to confirm the correct current (after sale) inventory.

Absolutely - it saves a lot of grief to do so and if you double list, even MORE important.

If there are any glitches between eCrater and PayPal, the notification to eCrater could be delayed. The rule would be: has the order been checkmarked as Paid ? If so, then eCrater should have marked it as such, and (following the normal rules) hidden the item offered. When the notification to eCrater is delayed, then funky things can happen.

Quite a while back we had a payment method (GCO) that regularly delayed the payment notifications by 10-15 minutes. Those were interesting times.