Striiv Data Logging

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Ccmcclare

started a topic
over 2 years ago

I would like to know how the average is calculated on my Smart. I sometimes exceed the average and at midnight it might come out less than the previous day. Is it a rolling average and if so, what is the term length?

Elizabeth Holoubek

said
over 2 years ago

The average on the Smart should be pulling data from the beginning of time, though it does leave out any days that are under a certain threshold -- I don't have the exact number of that threshold, but it's an extremely low number, one that indicates the user didn't move at all that day.

Drop us an email at customercare@striiv.com with your device ID and we can take a look at your logs.

Here are the instructions on how to get the device ID from your Striiv Smart pedometer:

Turn on the Smart Pedometer

Go to "Settings"

Scroll to the bottom of the first tab and select "Striiv Version"

Send me the value after the "ID" field - it will be on the second line from the bottom, above PID.

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Ccmcclare

said
over 2 years ago

Here is my device ID: B464493461722November 4 average said 7303, and I did 7638 steps, and at midnight my average went down 3 steps from 7303 to7300. I would have expected it to go up slightly, about one step.This is a refurbished device provided under warranty a year ago.Not a big deal, but curious.

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Ccmcclare

said
over 2 years ago

I wasn't intending to create a lot of work for someone. I just wondered how the Smart calculates the average because when I tried to get it higher by doing more, sometimes it would go the opposite way from what I expected. I figured that if if it was a rolling average, say 60 days, that a large number may fall off the back end, offsetting a good result on the day just finished.

If it was an all-time average, would it not go up on a given day if I exceed my average steps by more than the number of days elapsed since the beginning?

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Elizabeth Holoubek

said
over 2 years ago

I've gone ahead and created a support ticket for you and our Smart expert will be looking into this for you. She should be in touch soon!