Delivery & Returns

COVID 19 UPDATE

Q: Is your business still operating/ Can I still order from you?Yes! We are still operating to be able to get your orders to you as usual.

It is vital to us that we have all procedures in place to support the health and wellbeing of our warehouse staff and delivery couriers, across the entire journey of your order. We are following all official guidelines from the UK Government, World Health Organisation and Public Health England to avoid the spread of COVID-19.

Q: Is it safe to receive parcels?According to the World Health Organization (WHO), the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 (Coronavirus) from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

Find out more about deliveries, returns, and when to expect your order, or find out more about our Click & Collect service!

We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Delivery Timescales

Sent by Royal Mail 1st Class, Or Tracked 48 will arrive in 1-3 working days.(Please note that due to COVID-19, deliveries times may be a little longer.)

UK Next Working Day Guaranteed (£6.49)

Sent by Royal Mail Special Delivery Guaranteed, will arrive the next working day if ordered before 1.30pm. Please note that any orders placed after 1.30pm on a Friday will not leave our warehouse until the following Monday. Signature Required!

International Parcels

Royal Mail International Tracked & Signed For, Free on orders abover £60/€60.

Simply contact us via live chat, email or facebook to check stock and arrange your pickup. Local delivery is available subject to driver availability.

* Collections are from our location in Cheadle, Stockport (Just off junction 2 of the m60). Please contact to arrange before travelling or we can not guarantee your order will be ready.

We currently ship to all European destinations, excluding:AustriaFinlandPortugalSlovakiaDenmarkMalta

Returns/Exchanges

Once an order has been placed, We do not accept returns/cancellations unless the item you purchased is defective or not fit for purpose. If you receive a defective item, please contact us at info@paradisecbd.co.uk within 7 days. A store credit may be offered at our discretion.

Re-Shipping

If for any reason your order is returned to us due to non collection from sorting office/depot we can re-ship this to your address at your cost. We charge £4.99 for the re-shipping of any parcel in the UK.