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CA Automic Relieves Growing Pains for NHS Shared Business Services

Region:
Europa

Branche:
Gesundheitswesen

NHS Shared Business Service (SBS) provides services to the U.K. National Health Service (NHS). It has developed a shared services business model that enables huge economies of scale to be achieved, as well as innovation and best practice solutions to improve services for the NHS.

Challenge

Establish highly scalable platform to support 12x business growth

Accelerate delivery of reports to end user clients

Improve performance meeting client KPIs

Solution

Automated execution of applications using advanced business rules

Out-of-the-box finance and accounting process templates

Centralized monitoring of end-to-end business processes

Benefit

Scalable business operation that has grown to support over 300 NHS Trusts

96% improvement in staff productivity

80% reduction in penalties incurred missing client KPIs

Automating month end close was key. If we could run sub-ledger close manually, and that’s a big if, we’d need over 150 staff today. Automation has allowed us to reduce this to having just five staff on standby to deal with any issues. Also, it’s taken a lot of the stress out of our financial close processing. We can make considered business decisions when resolving issues.