Knowledge base

How do I install MacKeeper?

Where do I find the MacKeeper installer?

Open Finder and select Downloads from the left sidebar. The MacKeeper installation package named MacKeeper.dmg or MacKeeper.pkg is in this folder.

Why does the MacKeeper installation take so long?

Installation time for MacKeeper depends on your internet connection speed. After all the required data downloads from our servers, the installation time takes approximately five minutes. If it takes longer, please contact our support team.

What password should I enter when installing MacKeeper?

Please enter your Mac admin password. This is the one you use to log in to your Mac.

How do I know when MacKeeper is finished installing?

MacKeeper is successfully installed once you see the @svg('faq/app-icon') icon in your menu bar (it’s in the top-right corner of your desktop). If you open MacKeeper, in most cases you should also see a blue Start Scan button at the bottom of the window. Now you can click Start Scan to proceed with using MacKeeper.

Click MacKeeper next to the Apple logo, choose Preferences, and open the Account tab

Log in to your MacKeeper account

Your valid MacKeeper license will be automatically activated

Your activation code is not valid.

If you see the error message above, you either entered the activation code incorrectly, or you’ve entered a nonexistent activation code. Please double check your activation code to make sure you’ve copied it correctly. If you continue to have issues, please contact support.

A valid activation code must be 16 character long and include both letters and numbers.

If you’ve already purchased MacKeeper, look for the MacKeeper order confirmation email in your inbox and copy your activation code. If you still see this error, contact our support team.

How do I clean my Mac with MacKeeper? What do I do after activating MacKeeper?

Select Find & Fix from the MacKeeper sidebar

Run a system scan by clicking the blue Start Scan button

Fix all the items found by clicking the blue Fix Items Safely button

Once the cleanup is done, click the Finish button

Why is the Find&Fix scan stuck on cleaning?

If the Find & Fix scan seems stuck or it doesn’t remove all the items, try the following:

What is MacKeeper?

MacKeeper is a set of useful tools to get and keep your Mac performing the way it should. Get extra disk space after removing junk files, file copies, and unwanted apps. The built-in antivirus will keep your Mac safe from malware and adware. Plus, MacKeeper comes with handy optimization tools, so you can do things faster on your Mac.

What makes MacKeeper different from other cleaning apps?

MacKeeper cleans junk files and useless apps just like other cleaning apps, but MacKeeper goes beyond this by protecting your Mac from viruses, adware, and other major threats.

Can MacKeeper protect my Mac from malware and adware?

Yes. MacKeeper comes with antivirus protection and an Adware Cleaner, a tool that detects and removes malware, viruses, Trojans, adware infections, and other major threats. Plus, you’ll always have 24/7 customer support by your side.

Can I use MacKeeper on iPhone or iPad?

MacKeeper was designed to clean and protect Mac computers only. However, you can install the Track My Mac app on your iPhone or iPad to monitor the current location of your Mac.

How often should I use MacKeeper?

Junk files are created as a result of regular computer use. There is no way you can prevent them from appearing. That’s why we suggest cleaning junk files every week to keep your Mac in tip-top shape!

How can I find my lost or stolen Mac?

Now, if your Mac goes missing, you can report it as stolen either from your MacKeeper account or from the Track My Mac app on your phone.

Once your missing Mac is connected to the internet, you’ll get a picture of the suspect along with their location and network details in a report. Just click View Reports in your MacKeeper account or tap the Reports tab in Track My Mac on your phone to check the latest report.

Send this report to your email or print it and take it to the police. It’ll help them get your Mac back.

How can I get more information about Track My Mac?

You can find all information about Track My Mac as well as a setup guide on the official website: https://trackmymac.com/

Why do I get Lock Screen reports with the snapshots of me? I see a green light near my webcam.

If you see a green light near your webcam when you’re not using it, or you’re receiving snapshots of yourself on your Mac, you need to customize your Track My Mac settings.

Open MacKeeper, and click MacKeeper next to the Apple logo in the top-left corner of your screen

Alternatively, you can turn off the Screen Locker feature to see if this is the reason for your webcam’s green light. However, for security reasons, we recommend that you keep the Screen Locker Options checkbox always selected.