Free Malware Removal Forum

Welcome to MalwareRemoval.com,What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

I'm no computer wiz, but I've been getting this annoying red "x" bubble that reads "Your computer is infected!" I cannot close applications with ctrl+alt+ delete because it says "Task manager has been disabled by administrator. Please help me fix this problem.

Hello! and welcome to the Malware Removal forums.I would be glad to take a look at your log and help you with solving any malware problems. HijackThis logs can take a while to research so please be patient while I work on your log and I will post back here with any recommendations.As I am still training, everything that I post to you, must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts. While it shouldn't be too long, you can be assured you will get the best possible advice.

I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.

The fixes are specific to your problem and should only be used for this issue on this machine.

Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.

It's often worth reading through these instructions and printing them for ease of reference.

If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.

My recommendation is you go to Control Panel > Add/Remove Programs and uninstall the programs listed above (in red).

If you wish to keep them, please do not use them until your computer is cleaned.

Step 1:Your copy of HijackThis needs to be in a folder of it's own. When HJT fixes anything, it makes backups of the original files in the folder it is in. For this reason it cannot be run from a Zip file or from Temporary folders because the backups will be deleted. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

Step 2:There is possibly an infection which is hiding part of the HijackThis log.Navigate to the folder you just created for HijackThis then:Right-click on HijackThis.exe & select Rename then change the name to sunshine.exeRun HijackThis (sunshine.exe) and do a full system scan and copy and paste the log into your next reply.

Step 3:Make an uninstall list using HijackThisTo access the Uninstall Manager you would do the following:

1. Start HijackThis2. Click on the Config button3. Click on the Misc Tools button4. Click on the Open Uninstall Manager button.5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here on your next reply along with the HijackThis (sunshine.exe) log.

Double-click mbam-setup.exe and follow the prompts to install the program.

At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded, select Perform full scan, then click Scan.

When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is checked, and click Remove Selected.

When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt

Please post contents of that file in your next reply.

Step 4:Old versions of Java contain vulnerabilities that malware can use to infect your system. You need to remove the older versions and get the latest version.

Sorry, I've been out of town for a few days and was unable to respond.When I returned it looks as if Norton detected and removed the problem.I will still try and run your steps as soon as possible and post a log to make sure it's gone.

Who is online

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.