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Connor-Winfield's Commitment to Total Quality

At Connor-Winfield, we understand that a quality approach must be
pervasive in every aspect of our business, beginning well before our
products are ever assembled and continuing for years after our products
are shipped. It is through a systematic quality effort that we strive
for a win-win approach with our customers and partners. For us, quality
is not just a technique or system, it is a way to ensure that our
customers win through all of the ways we engage with them; through the
quality of the products they receive, the service they expect and the
value that they achieve when partnering with Connor-Winfield.

Connor-Winfield's Commitment to Quality

Customer service drives Connor-Winfield's quality assurance systems
---from initial customer contact through product development, delivery
of product and after sales support. All Connor-Winfield facilities have
a fully documented and implemented Quality Management System certified
to the international ISO 9001 standard. Continuous improvement is the
basis of Connor-Winfield's working philosophy which is managed though
deployment of lean manufacturing principles, sustainable planning and
Six Sigma initiatives. Some of our models are supplied to us by non-US-based manufacturing
partners. These products are covered by our normal warranty, but they
are not included in the scope of our quality system which is limited to
products we design and manufacture directly. Our non-US manufacturing
partners operate quality systems conforming to the ISO 9001 standard and
we rely on them to manufacture quality products meeting advertised
product specifications. You can tell these products by the term "Low
Cost" in the Keyword column on our website product finder search
results, and by the non-US country of origin designation on the shipping
documents accompanying the products. If you would like additional
information about our non-US manufacturing partners, please feel free to
ask us.

Connor-Winfield's Commitment to Sustainable Business Practices

Connor-Winfield is committed to conducting corporate business in a
globally responsible and ethical manner that is consistent with
principles that are sensitive to the environment. We understand that we
have a vital role to play in sustaining our environment. Therefore, we
will take an active role in reducing the environmental impact of our
operations and products. Further, we pledge to our stakeholders that we
are in compliance with all local, state and federal environmental
regulations, and that wherever possible, we will strive to reduce the
environmental impact of our business operations.

To demonstrate our commitment to these principles we:

Have been CFC free in all of our manufacturing operations since 1994

Have embraced RoHS principles and now offer a broad range of compliant products

Meet all applicable environmental, health, and safety-legal requirements to which we subscribe in the countries where we do business

Have incorporated the principles outlined in the EICC (Electronic Industry Code of Conduct) as an internal company policy