DCS / Rude, Unwilling to help, Abusive

Spoke with a Frank (will not give last name) and Monica Hall and they are two of the rudest people I have ever spoken to. Not only was I on hold for an hour!!! When I finally got a representative the greeting consisted of "Frank" I said hello, he said "yeah Frank" then proceeded to not assistance in any of my questions and stated I could speak to my representative Monica Hall who was no better. I asked for a breakdown on my account said doesn't have it and can request which would take 4 weeks, then said oh well what do you want me to do pull it from a hat. Extremely rude and abusive.