Recent Posts: Influencer Relations

A first glance at the Analyst Value Survey shows new risks emerging for analyst relations professionals. We’re hosting a webinar on November 30 to hear how leading AR professionals are responding to them, and what the best practice is for your analyst relations program. Three risks stand out massively. First, there a big gap between the firms that vendors think […]

Five things stand out from vendors’ responses to a survey we conducted after our Analyst Relations roundtable at the English Speaking Union. Analysts (including analysts who call themselves consultants or advisors) are often thought to have bias, especially if most of their revenue comes from vendors. Sometimes the effort put into staying informed makes analysts seem very process-driven but less […]

Should someone you know be at the year’s most important discussion on analyst relations? We’ll be at the free ARchitect User Forum 2016 in San José, CA, on November 17. Professionals from industry leaders will introduce the sessions: Lopez Research, Digital transformation; IBM, AR in large organizations; Cognizant, Managing analyst events; Capgemini, AR knowledge management; Wipro, Intelligence-driven relationships; and ARinsights, AR […]

The Analyst Value Survey is open! Each year several hundred users of analyst research tell us which analyst firms they use, and which are most valuable. In exchange, they get access to our results webinar, where they discover which firms are delivering the most value in key market segments. You can take part too. Go to AnalystValueSurvey.com and click on […]

Looking for a new direction in your Analyst Relations career? October is a time when new opportunities pop up in the field. From IBM to Google, we gathered the top US Analyst Relations firms with vacancies needing to be filled. If you’d like to learn more about the opportunity and to schedule an interview, contact these firms directly. However, if […]

This post is one in a series where SageCircle pulls out the crystal ball and looks ahead to what happens in the analyst ecosystem in 2010. See below for links to all posts in this series.

The vast majority of analyst relations (AR) teams are not regularly monitoring their most relevant analysts’ social media usage. However, this lack of attention could prove to be politically dangerous in 2010.

Many AR professionals have been confronted by executives at their companies with negative press quotes by the analysts. Often the executives demand to know why the analyst made the negative comment and what AR is going to do about it. Up through the early Internet age, while troublesome because it caused a fire drill, it was reasonable for AR not to be aware of a particular quote because a comprehensive press clipping service would have been too expensive. However, as the Internet and search tools matured, it has because harder for AR to justify ignorance about press quotes. This provides the added danger of damaging AR’s credibility for not being on top of the situation.

As more analysts adopt social media, sometimes chaotically, AR now has to anticipate being confronted by an executive wanting to know about some analyst’s negative blog post, tweet, or comment made in a social network. Just as with press quotes today, AR cannot feign ignorance about the negative comments made in social media. This is because it is perceived to be free and “easy” to monitor social media. Thus, an AR team that is not aware of an analyst social media comment brought to its attention by an executive will be in grave danger of having its credibility questioned. This could give rise to a new group tasked with social media influencer relations that would take over working with key analysts.

SageCircle Technique:

AR needs to put into place a simple social media monitoring program for its most relevant analysts – in 2010 this would be a relatively small task for most AR teams

AR needs to incorporate analyst comments and opinions expressed on social media into regular reports to executive sponsors – this would demonstrate that AR is aware of and on top of analyst social media usage

Bottom Line: Social media monitoring is becoming a requirement for AR as both relevant analysts and internal stakeholders start adopting social media in greater numbers. Being a lagging adopter of social media could cause AR extreme politically problems in 2010.

Question: AR – Have you been surprised by a comment made by an analyst in social media? If yes, what were the ramifications?

Social media of all sorts will eventually be just items in the AR communications toolbox. Unfortunately, today too many AR teams are unaware of or ignoring the use of social media by relevant analysts. They are ones who are going to bear the brunt of this prediction.

BTW, key word is “relevant.” AR only has to look at social media usage by the most relevant of their analysts.

The “better safe than sorry” approach is not the way to fully introduce or launch a product.

AR plans have to be aligned with Marketing strategy (their was a big “M” there) and look to those who externally connect with and listen to the market for ways to eliminate the negative and bring real evidence that social media is valuable.

In organizations where Marketing and Product Management exist, AR has to use these experts to fill the gaps in bringing the correct positoning, and message to the analysts.

I will have to respectfully disagree. As long as analysts do not say anything libelous, acts stupidly (e.g., using excess profanity or posting too many inane tweets, comments, etc), or give away too much content that inhibts sales, there is no real downside to using social media for analysts. It is not like there is a service that measure the quality or accuracy of the analyst commentary via social media.

For AR, there are many dangers. For example, an analyst could use social media to spread rumors about a vendor or make a recommendation that prospects hold off signing a contract that could impact revenues, market perception and/or brand equity. If AR is not monitoring the relevant analysts’ social media commentary it could have a negative impact on the vendor and cause internal political issues.

Agree with Jeremiah. One thing that I notice as an analyst is when AR’s message is disconnected from outbound marketing, outbound messaging, or public financial statements because they are so focused on specific product marketing. A good AR person can provide this holistic message and get honest feedback from an analyst that will pre-sage potential social media messages sent out.

It’s not as if we, as analysts, create and support social media initiatives in a vacuum. We just have more direct and concentrated ways of sending out our perspective and recommendations to targeted audiences. Analysts will call out inconsistencies and, with the advent of social media as a communications channel, can do this publicly as soon as the perception is created based on the entirety of knowledge that we have.