helping airline employees find the right flight listing option

Compania Panamena de Aviacion, S.A.(COPA), CM

Index:

Flight listing policy and procedures

All staff of Copa Airlines must contact the call center in a
schedule from 6:00 pm to 6:00 am ESTD. They must have their
boarding pass code, employee number and the carrier they are
traveling with. Flight listing must be made at least 48 hours
before the flight.

Special Services Requests

Wheelchairs

Wheelchairs at Airport

Copa Airlines has wheelchairs available for use at each of its
locations. The standard width of these wheelchairs is 48
centimeters (19 inches).

On-board Wheelchairs

All Copa Airlines aircraft have an onboard wheelchair. These
wheelchairs are specially designed to fit the aisle of our aircraft
and may be used by semi-ambulatory customers to access the
bathroom. Our in-flight personnel are trained in the use of this
wheelchair and will assist you. This wheelchair is not designed to
be use outside the aircraft.

Requesting The Wheelchair

To request a wheelchair please contact our Reservation
Center at least 24 hours prior to departure. You may also
request a wheelchair online by accessing your reservation
on My
trips.*

If you are not able to request a wheelchair in advance, you may
also request one upon arrival at the airport.

Traveling With Wheelchairs

If you are traveling with personal assistance items, wheelchairs
or any wheelchair components, you have the option of either taking
your wheelchair onboard or checking it in the cargo hold.

If you choose to take the personal assistance item onboard, it
may be stored in one of the overhead compartments or underneath the
seat in front of you, in accordance with transportation guidelines
for onboard items. At Copa Airlines, we give priority to the
storage of passenger wheelchairs over carry-on luggage, coats,
jackets, etc.

If you choose to check your wheelchair, you may obtain a
checked-bag receipt at the door of the aircraft or in the baggage
drop-off area. Wheelchairs and other travel assitance items have
priority over baggage and cargo.

If you have an electric wheelchair, Copa Airlines policies
require you to remove the batteries from the wheelchair and store
the batteries in an upright position. If the wheelchair has a
battery that may leak fluid, the captain will be notified using the
appropriate form and a tag will be attached to the battery that
includes a description of the battery type.

Infant Safety Seats

High Chairs

Copa Airlines accepts high chairs as carry-on luggage as long as
the dimensions of the chair do not exceed 15 linear inches and it
can be placed in one of the overhead compartments or underneath the
seat in front of you.

In addition to the allowable baggage for each passenger, Copa
Airlines will accept one child car seat. If you check this seat as
baggage, it will be subject to all excess baggage fees depending on
its size and weight.

Government-approved child seat specifications:

The seat must comply with all corresponding federal regulations
for car seats. Seats manufactured after February 12, 1985 must be
approved for use in automobiles and airplanes.

The accompanying adult is responsible for ensuring that the
seat functions correctly, the child does not exceed the seats
restrictions, the child is secured correctly in the seat and that
the child seat is safely attached to the airplane seat.

*Note:If traveling with a stroller and a car seat,
only one of these items will be permitted free of charge in
addition to your regular (no charge) baggage.

Luggage

Children who travel with an adult fare that has been discounted
by 100% may not check any luggage for free.

Children traveling on a fare that is 10% the normal adult fare
may not carry checked luggage. They are only allowed to carry 1
infant or diaper bag as carry-on luggage, in addition to an infant
stroller, which must be fully retractable.

Children who travel with an adult fare that has been discounted
by 50% or less have the right to check the same amount of luggage
as would be allowed for a regular passenger traveling on an adult
fare.

Unaccompanied Minor

Copa Airlines counts with the attendant service that will
guarantee that from the moment the minor arrives at the counter in
the airport the child will be attended by a passenger service agent
until received at their final destination.

The following rules apply:

Child under 5 years must be accompanied by a person of at least
18 years of age.

Children between 5 and 7 years only on direct flights or with
intermediate stops, ie on flights where the child does not have to
switch from one aircraft to another. Charges for the service
apply.

Children between the ages of 8-14 for direct flights and
connection flights on the same airline. Service charges apply.

We welcome young travelers between the ages of 15-17 on flights
with the same airline or interline, as long as they have not been
either registered or identified as minors with no accompanying
adult. If the minor's itinerary is impacted by any irregular
operations, the parents or legal guardians will be contacted in
order to obtain authorization with respect to any changes made to
the itinerary.

For the accpetance of a child, it is essential to verify their
age.

A minor may not be the guardian of another minor, unless it is
proved that is the father.

Please note that Copa Airlines will not be responsible for the
contents of the minor's carry-on bags or for any items valued
carried by the minor. Please also be aware that unaccompanied
minors are not allowed to fly with pets, either in the passenger
cabin or the baggage comparment. Copa Airlines recommends that the
adult responsible for the minor obtain more information on both of
these policies when making the reservation for the unaccompanied
minor.

Child should not travel with carry-on luggage that they cannot
take care of. The piece of luggage should be included in the safety
format.

All children under medical treatment must travel accompanied by
an adult.

The unaccompanied minor service does not include service during
the flight itself. The companion service starts at the check-in
desk, includes the transfer of the minor through security and
immigration for departure to the boarding gate and seating in the
plane. The companion service does not include any service during
the flight. Upon arrival at the final destination the minor is
accompanied by a liaison officer from the plane through immigration
and customs, at which point the minor is handed over to the
responsible adult.

The responsible adult must submit the request for the service
for the minor without companion to the airline at least 48 hours
before travel or at the time of the reservation. The airline is not
responsible for providing the special services required in the
absence of a request under these provisions.

The service is not available if the minor's itinerary
includes a flight that is the last flight of the day for that
route. This applies unless the flight is the only flight that
day.

Charges for service

On national flights charges do not apply. If one or more minors
from the same family travel without companions, only one charge is
applied, corresponding to the charge for one minor only in
accordance with the provisions of the following table. There is a
charge for the service for each trip segment. On international
flights the service charges are:

Age
Flight
Charge

5 - 7
Direct
US $60

5 - 7 With connections
Not allowed

8 - 14
Direct
US $60

8 - 14 With connections
US $90

Special information required at time of booking of the
child

The name and relationship of the person that will lead the
child to the airport.

The telephone number and residence address of such person.

The name and relationship of the person to receive the
child.

The telephone number and residence and office address of such
person.

Important Information

When the child arrives at its destination, the person
to receive the child must show documentation that identifies them
as the person named on the form that is attached to the ticket
holder of the child.

In addition to a valid passport, minors must carry their
original birth certificate. This also applies to Panamanian minors
who carry passports from other countries and foreign minors
residing in the Republic of Panama. In addition, minors must meet
one of the following requirements to travel:

Be accompanied by his or her mother and father.

If accompanied by one parent, have the written consent of the
other, duly certified by a notary public.

If accompanied by one parent, and in the case of the death of
the other parent, a judge empowered to do so has authorized the
death certificate of the absent parent.

If accompanied by a third party, carry the written consent of
both parents according to items #2 and #3 mentioned above.

*Note: Underage children of foreign nonresidents are
excluded from this provision

Upgrade Policy

The priority of the "upgrades" will be in the codes of
the tickets and will be given based on the availability of flight
in the boarding gates at airports. All "upgrades" will be
awarded in the exit gates at airports.

"Upgrades" do not apply for infants. Children will
have the opportunity to "upgrade"from age 6, as long as
the code allows.

It is the responsibility of parents on children's behavior
to stay in class.

From now on, all travelers entering our country, at the
immigration section, will receive a free insurance for tourists.
Visitors will get a card at the time of admission, which must be
filed every time they receive medical care. This benefit covers
tourists accident or sickness (no pre-existing) within 30 days of
stay in the country.