Frequently Asked Questions

Periodically we run our Cash Back promotion, which gives all of our customers the chance to get 10% of the value of their shopping back through our virtual wallet scheme.

When an order is placed, 10% of the value of that order is saved to your virtual wallet and will be deducted from the next order placed, to a maximum of 30% of the value of the new order. The funds added to the wallet will remain frozen until the original order updates to charged and shipped status.

Keep your eyes peeled for when this offer is available and hurry and place your order as the cash back promotion is only available for a limited period each time!

2. What is Duty-free-vip?

Duty-free-vip is a site dedicated to exclusive customers that have been ordering regularly. You are privileged in benefiting from greater reductions on prices on all cigarettes, FREE PRIORITY SHIPPING, and live updates on your favorite cigarettes sent to you.

3. What are my Payment options?

We currently only accept E-Checks for all orders placed on Duty-free-vip

4. What are shipping times?

Our shipping time is between 10-28 business days from the date your order is shipped (weekends and holidays are excluded).

5. What are the shipping costs?

We offer FREE Priority shipping on all orders.

6. Is it safe to send you my E-Check details?

Yes. The site is certified and implements a 128 Bit SSL system

7. Can I pay by postal order?

No. You can only pay by E-Check.

8. Can I place an order by phone?

Yes, to place an order by phone, please call us on: 1-315-707-4477.

9. Are the cigarettes sold at Duty-free-vip first choice?

All cigarettes sold at Duty-free-vip.com are first choice cigarettes, that are manufactured under the strictest regulations, by all of the original manufacturers, within the EU or USA.

10. What if I have ordered and still have not received the goods?

If you ordered your cigarettes and have not received them within a maximum of 28 business days, please contact us either via e-mail or call us on 315-707-4477 , so we can look into it. On occasion orders can be delayed with USPS, in which case we will ask you to wait the regular shipping time, to give USPS the opportunity to catch up with any backlog. In cases where we know a shipment is backlogged with USPS customers will be asked to wait 35 working days from date of shipment, as 99% of late packages arrive in this time.

11. What if I ordered six cartons and received only three?

We dispatch the cartons through Priority Air Mail. In case of multiple cartons we pack them as separate shipments. Generally, cartons are sent individually. We mail the cartons at the same time but their arrival dates may vary. It may take from two to three days for the full delivery to be executed.

12. Do you send the ordered pack by courier services (e.g. DHL)?

No. We are working with the Priority Air Mail only, and our service is fast and reliable.

13. Do you sell cigarette brands other than those on your website?

No, the cigarettes listed on our pages are the only cigarettes we currently sell. However we do sometimes receive new cigarettes to sell, so therefore it is best for you to continually check the website for the brands that you are looking for, if we do not currently have, we may have it sometime in the future.

14. Can I resell cigarettes offered by you?

The answer is a definite NO. All cigarettes we sell are for personal use only, any other uses for our cigarettes would make them liable for duty taxes under the regulations laid out by CBP.

15. Why are the prices of your cigarettes so competitive?

We purchase cigarettes in bulk, enabling us to negotiate lower prices with our suppliers, these savings we make are directly passed on to you, with our great prices we offer on all of our cigarettes.

16. Can I buy cigarettes by international mail?

Yes, any product purchased from an international company, as long as it complies with US Customs and Border Protection, and is imported for personal use only. To Comply with US customs and Border Protection, each carton of cigarettes that is ordered is shipped in its own specially made box. This ensures that the value of the package will not exceed the limits laid out by CBP, and also the quantity will not exceed limitations stated by CBP. Also in compliance with CBP laws, the contents of the package are stated on the outside of the package

17. Can cigarettes by mail be sold without import stamps?

As long as cigarettes are sold from a BONDED WAREHOUSE, they may be sold without import stamps, and may also carry the wording Duty Free Sale Only on the packaging of the cigarettes.

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GDPRData Protection law will take effect on 25 May 2018
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