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We experienced some technical issues which caused some games not to be added to users' accounts after purchasing.We are working on fixing this, and all affected games will be added soon.

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Screen freezes after launch (Intel HD graphics issue)

IF YOUR COMPUTER IS EQUIPPED WITH A DEDICATED (MORE POWERFUL) NVIDIA OR ATI/AMD GRAPHICS DEVICEYou should perform the steps below to use the superior card. For an NVIDIA card, go to NVIDIA Control Panel -> Manage 3D settings. You should be able to select the NVIDIA card as the preferred device or create a profile for the game to use it. For an ATI/AMD card, go to Catalyst Control Center -> Power -> Switchable graphics. You should be able to select High Performance for the game - this should make it use the Radeon card.

IF YOUR COMPUTER IS ONLY EQUIPPED WITH THE INTEL HD DEVICE Try to start the game with a second display attached or follow this tutorial to create a virtual one: http://files.gog.com/support/tutorialcopy.jpg

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If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.

Didn't find the answer you were looking for?We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us

Want to get help and maybe make some new friends?We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community

Screen freezes after launch (Intel HD graphics issue)

IF YOUR COMPUTER IS EQUIPPED WITH A DEDICATED (MORE POWERFUL) NVIDIA OR ATI/AMD GRAPHICS DEVICEYou should perform the steps below to use the superior card. For an NVIDIA card, go to NVIDIA Control Panel -> Manage 3D settings. You should be able to select the NVIDIA card as the preferred device or create a profile for the game to use it. For an ATI/AMD card, go to Catalyst Control Center -> Power -> Switchable graphics. You should be able to select High Performance for the game - this should make it use the Radeon card.

IF YOUR COMPUTER IS ONLY EQUIPPED WITH THE INTEL HD DEVICE Try to start the game with a second display attached or follow this tutorial to create a virtual one: http://files.gog.com/support/tutorialcopy.jpg

Do you have more questions?

If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.

Didn't find the answer you were looking for?We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us

Want to get help and maybe make some new friends?We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community

Screen freezes after launch (Intel HD graphics issue)

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Do you have more questions?

If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.

Didn't find the answer you were looking for?We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us

Want to get help and maybe make some new friends?We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community