Here are some key takeaways from the interview on the programs at the MET Center:

St. Louis Community College Workforce Solutions truly offers answers for the low income, underserved and unemployed population by meeting their employment and training needs.

There are no costs for STLCC classes at the MET Center due to partnering with various funding sources throughout the metropolitan St. Louis area.

Our employer partners speak to the significant gap in perception of those job applicants who believe they have good soft skills and those who actually do. The programs at the MET Center are designed to ensure our graduates have those invaluable soft skills that employers actively seek – such as:

Interpersonal skills (how to get along with peers, supervisors and of course how to treat customers – the thank you – the smile – the how can I help you)

Attitude (we choose our attitude every day, just as we choose what clothes to wear – why not walk away with a positive attitude)

Importance of attendance (show up on time at work and return from lunch and breaks on time)

Designed to address employer’s growing need for employees with great customer service skills.

NRF (National Retail Federation) Customer Service & Sales Certification – provides validation and creditability to the trained professionals skills and knowledge of a variety of customer service concepts

About Karin Fowler

Karin is the Senior Program Manager and Customer Service Business Practice Leader at St. Louis Community College, Workforce Solutions Group (WSG) Division, where she manages the Metropolitan Education Training (MET) Center. She manages and develops workshops in Customer Service, Career Development, Resume Writing, Interviewing and Leadership skills. She has been a Customer Service Business Practice Leader and Facilitator with the Workforce Solutions Group since July 1999. Karin has extensive experience in the areas of customer service development, training and delivery. In addition, she also manages on-site contracts to develop and deliver training for displaced and adult workers for coaching and career strategies. Karin consistently receives high praise on course evaluations with such comments as - “Karin’s inner personal attitude makes you want to be better,” “Helped me take a look at myself and helped me with better customer service; “Kept the audience involved” and “Karin re-integrated main points as examples during our group discussions and activities.”

About Us

The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities.

We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.