Service doesn’t start at the table, or even at the host stand. Guests begin to form negative or positive impressions of your restaurant the moment they pull into your parking lot. The next time you show up for work, approach the restaurant from your guest’s...

Let’s face it: in the hospitality business, the little details matter. In fact, those details are critical to the success of your operation. Here’s why — your guests are coming to your restaurant so they can relax and everything you do – and don’t do –...

Following the Service That Sells! 7 Steps of Service Excellence will lead to positive guest experiences and repeat visits. Ensuring your staff implements these steps is only part of the equation for creating a service- centered environment. You must also implement...

Your goal as a restaurant manager is to create an atmosphere where guests want to come back. You can accomplish this through your restaurant team training program and your everyday interactions with your staff. Ever wonder if your staff’s in-fighting, disorganization,...

It’s getting harder and harder to find effective managers, especially as more jobs open up in other industries. Now more than ever, it’s important to implement a career progression restaurant training model, grooming your lower-level staff for management...

Before you can effectively build a team-oriented environment, you must establish a clear mission: What direction should the team go? What goals should it strive to achieve? In answering these questions, you show employees their place in the big picture and give them...