How to use"My wallet" ?

In order to activate "My wallet" function, please contact us to become corporate clients.

If you are already a corporate client, please read the following instruction: link.

Cash Payment

Please choose "Cash" as payment method when placing an order.

Using Lalamove promo code

Click "Add Promo Code" and type in the code, our system will automatically apply the offers to the order

Service Instruction

Place Order

How to place order?

Choose vehicle type (Motorcycle, Van, Truck)

If you have activated GPS in your mobile device, our system will set your current location as pick-up point by default. You can also input pick-up address ( Floor, Building name, Contact person and etc.)

How to set multi-node delivery

How to use "My fleet" ?

After choosing "Immediate" or "Scheduled" order, you can select "My fleet option" in the contact person page.

(My fleet drivers will be able to view your orders in advance, but orders will be dispatched to all drivers in the platform if n my fleet drivers pick up your orders within certain period of time.)

Know more about how to add drivers to my fleet? Please click here: Instruction

What does the time appear next to vehicle icon after order match mean?

After an order has been matched, the time appears next to the vehicle icon means how long will the drivers to arrive at the pick-up point.

After the drivers have picked up the orders, the time appears next to the vehicle icon means how long will the drivers to arriveatthe drop-off point.

*Actual delivery time might be affected by traffic condition, route, weather and other uncontrollable factors. The time shown is for reference only.

How to edit orders?

If the order hasn't been matched, you can cancel it and place the order again.

If the order has already been matched with driver, please contact 02-2749-5155 for editing.

If it's out of office hour, please go to "About us" in the app, then click "Report issues" and input your editing requests to us.

You can also send email to cs.tw@lalamove.com, our customer service representatives will handle them during office hour

How to contact order drivers?

Navigate to the order list and click into the desired order, then click " Contact driver" to call him/her directly.

How to cancel orders?

You can cancel orders during driver matching or within 5 minutes after driver match

Cancel orders during matchingYou can cancel orders by long pressing the "Cancel" button

Cancel orders within 5 minutes after matchClick the "Cancel" button on the upper right corner and confirm cancellation.

Cancel orders 5 minutes after matchPlease contact02-2749-515 to cancel orders that are matched for over 5 minutes. To protect the interest of clients and driver partners, you can not able to those orders yourself.

If orders have been cancelled after the drivers have arrived at the destination, half of the order price will be charged.

Order Matching

How to identify my order's driver？

After the orders have been matched with drivers, you can see drivers,' icon and license plate number in the app interface. After the drivers have arrived, you can also ask for the license plate and driver app order interface in order to verify the driver is actually the one that matched your orders.

Cancel orders

You can cancel orders during driver matching or within 5 minutes after driver match

Cancel orders during matchingYou can cancel orders by long pressing the "Cancel" button

Cancel orders within 5 minutes after matchClick the "Cancel" button on the upper right corner and confirm cancellation.

Cancel orders 5 minutes after matchPlease contact02-2749-515 to cancel orders that are matched for over 5 minutes. To protect the interest of clients and driver partners, you can not able to those orders yourself.

If orders have been cancelled after the drivers have arrived at the destination, half of the order price will be charged.

After order completion

Driver rating

After the orders have been completed, you and drivers can rate each other. We value the ratings to improve our service quality.

Just place orders through our web platform or app, we can match them with nearby drivers in the shortest possible time. Lalamove is your best option of 24-7 delivery and purchase service.

How to register an account?

After reaching the registration page, type in name, effective phone number and email, then type your password (Min. 6 characters)

After pressing the "Register " button, you will receive the verification code sent by our system. Typing the correct code will proceed registration. The login name will be the phone number that you have registered.

Become Lalamove driver partners

Register as driver partners

How to use driver app to pick up orders?

We will provide driver training sessions before you become a driver partner. No worries, our professional trainers will explain all the operation flow in depth!

General Enquiry

Lalamove service hour

Lalamove is a 24-7 delivery service platform. You can place your orders anytime through mobile app or web platform.

Customer service hour: Monday-Friday 7:30-20:30，Weekends and Public holidays 9:30-19:00

Can I deliver goods that exceed motorcycle's limit?

We provide van and truck service as well apart from motorcycles. You can opt for suitable vehicle types when placing orders.

Lalamove service area？

Taipei City & New Taipei City zone (exclude Sanzhi、Gongliao、Wulai、Shiding、Pinglin、Pingxi、Shuangxi、North Coast etc.分districts)，We have also expanded our service area from mid of December 2018:Taoyuan District、Bade District、Guishan District、Zhongli District.

Any delivery goods restriction？

Our platform does not provide delivery service for illegal, dangerous goods. Drivers willnot bear any legal liabilityfor handling goods without knowledge of it's related legal and safety issues. Users should bear their own responsibilities and related risks.

How long will my order arrive?

Actual order arrival time will subject to traffic and weather conditions. Please refer to "setting" > "Lalamove service terms and conditions" for more details.

If you are not sure whether your goods is able to deliver, please put remarks about your goods when placing orders. It will allow drivers to have more knowledge on the goods and provide the best suitable delivery service available.