From 17:36 - 18:31 UTC we experienced an instability with our FPS Indirect service, which led to a small number of payments timing out. we are working closely with our supplier to mitigate any future occurrence of this issue and apologise to any customers impacted.

Posted Jan 16, 2019 - 16:40 UTC

Resolved

Our systems have recovered and the service resumed as normal. We will continue to monitor the service to ensure the degradation does not reoccur. Thank you for your patience.

Posted Jan 11, 2019 - 22:14 UTC

Update

We are continuing to monitor for any further issues.

Posted Jan 11, 2019 - 20:41 UTC

Monitoring

FPS Indirect service levels have returned to normal.

We continue to monitor the situation and will keep you updated.

Thank you for your patience.

Posted Jan 11, 2019 - 20:23 UTC

Investigating

We are currently experiencing a degradation of our FPS Indirect service. We are investigating the situation and will keep you updated. Thank you for your patience.