Assign tasks to staff members who have different skill sets or are in different locations.

Schedule tasks so they are either done one after another, or at the same time by different
staff members.

Schedule additional tasks, if necessary, to complete the request.

Note: If you have the Request life cycle is request driven configuration option activated, you
can manually add tasks as needed. If you have Request life cycle is task driven activated, an
initial task is automatically created when the request record is created.