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Dan - Master Tech, Mac Support Specialist

Category: Mac

Satisfied Customers: 1904

Experience: I have worked with Macs going back to the IIE. Installation, diagnostics, repair of all variations.

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Adobe Photoshop CS3 all of a sudden will not open - I have

Customer Question

Adobe Photoshop CS3 all of a sudden will not open - I have deleted over 100 photos in hopes that it would eleviate the memory problem - but to no avail!The message that comes up is: "Could not initialize Photoshop because there is not enough memory (RAM) "Checked my memory at Activity Monitor and it seems ridding of over 100 photos did not lessen the memory used - Activity Monitor readsPhotoshop Real Memory Size - 57.3MB, Private Memory Size 32.5MB.Is the problem rest with getting rid of more photos? How can I be sure that the trash is really ridding the photos from the system - resulting in not allowing me to use Photoshop's CS3 How can I open up more room?

You might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.

System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.

Trashing preferences? Your info is a bit more advanced than I know. Where do I go for this info. All I know is that the apple in the far left corner has preferences and I would beging to know where I find "customized preset...."

How do I purge PRAM? Did repairing permissions twice!

How do I validate fonts? Yes I have 34d party plug ins like Samsung Galaxy III mobile where I share photos.

Greetings, it seems a lot of discussion was centered on the storage capacity of your hard drive and not the RAM memory as it should have been. Deleting photos and freeing up disk space will normally have no effect on how much RAM is being used or available for a program to run. Please check your Activity Monitor before attempting to start Photoshop and reply with how much RAM your system has installed and how much is available without running Photoshop. If necessary you may need to stop other applications from running (non-system apps) that show to be using an excess of RAM. You may have defective RAM or possibly need an upgrade in the amount of RAM you have installed depending on your system to compensate for any increase in usage by programs installed.

Let me know the specifics of your system RAM and we can continue from there.

Ouch, unfortunately the bad service is reflected on my profile. If there is any possible way to reassign the rating I would appreciate it. It may take a communication with customer service to rectify. In the meantime let me know what you can relative to what I mentioned earlier. Dan

Funny, Norbert thought he send you a reply. I'm asking him to forward his info to me so I can send you. Hang in there it'll be a minute or two.

Meanwhile I informed customer service of my mistake of sending you the "poor effort" critique.

Customer:replied 4 years ago.

Hi Dan,the memory on the MacPro is 2x2Gb, with an available capacity of 2.20Gb when most applications are shut down.The OS being used is 10.6.8PS CS3 was failing to start due to RAM issues when the memory was down to 1.7Gb. but after running "FreeMemory" it went back up to 2.2Gb.

The problem now remains that PS keeps crashing now that the RAM no longer appears to be an issue. It provides a crash report which has been sent off numerous times now.

The RAM memory now seems to be resolved, however PhotoShop remains an outstanding issue. Any suggestions?

I would be interested in knowing if a more recent version of Photoshop would be subject to crashing. CS3 has a reputation for unexplained crashing and since Adobe no longer supports that version it makes it all the more difficult to resolve issues with newer operating systems or OS updates. You should be able to download the current Photoshop version from Adobe for a 30-day trial. The unfortunate aspect of this is that it may not even be the fault of PS solely and may be that there is an unknown (at this time) conflict. Try downloading the full version trial if possible to see how well it functions. Unless prompted otherwise before installation it should have no effect on your currently installed version.

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