Shipping, Policies & Information

Please read before purchase

PLEASE NOTENO Wholesale enquiries. No distribution enquiries.CosmicAuria do not supply stock to other supply shops/ other suppliers.Our products and supplies are NOT for direct resale**. *, they are for use in making nail polish, in use in nail art & nail mediums, for use in Slime making, various crafting, lacquers, art projects etc. We do NOT supply our products/ supplies for resale*.We are an indie polish, art and slime pigment supplier and our indies and need our products for there handmade nail polishes.We are here for them.** selling a finished nail polish creation, using our products in salon/ work, crafts for sale with use of our products is completely fine.*with exception to our top and base coats- these can be directly resold and repackaged for your indie/ private label.We reserve the right to cancel an order or refuse sale at any point. Thanks for understanding.

Returns policyRETURNS POLICY: Due to the nature of cosmetic ingredients these is a NO REFUND policy on cosmetic pigments, micas, glitters and top/ base coats and nail polish suspension base. However, unwanted packaging products, if unused and in original condition, may be returned with 28 days of purchase for a full refund, all you pay for is postage. Return postage must be by Royal Mail Recorded Delivery. If a package is returned to us, we will contact you to inquire if you would like the package redelivered- You will be required to pay for this additional shipping charge if package is redelivered, or you may request a refund- (Minus the original shipping charge)

Please note: We are NOT responsible for lost or undeliverable parcels due to customer providing the WRONG ADDRESS or any customer spelling mistakes on the address form. We will not refund on such occasion.Please CHECK you have entered the correct delivery address. This is YOUR responsibility.

EU shippingWe can ship suspension base to most EU countries. If you are based in the EU you do not see your country, please contact us. Prices vary depending on country and region. We dispatch orders: 1-4 days AFTER order is placed. Payment by Paypal. This timeframe varies due to seasonal events eg christmas, black friday etc​In the event a package is returned to us, we will contact you to enquire if you would like the package redelivered- You will be required to pay for this additional shipping charge if package is redelivered, or you may request a refund- (Minus the original shipping charge)

International shippingWe currently do not ship suspension base, liquid pigments, top/ base coats or any liquids outside of the EU.Currently we only ship via ETSY outside of the EU. Shipping is £9.00 for pigments, glitters. We send via Signed and tracked which is sent via Royal Mail (UK) and will end up with your countries local mail. Shipping times can vary internationallyIF our ETSY does not have a pigment/ quantities we have on here, you would like to buy. You can request a custom order.If you need your order urgently, kindly note: it would be best not to order unless agreed.​We dispatch orders: 1-4 days AFTER order is placed. Payment by Paypal.This timeframe varies due to seasonal events eg christmas, black friday etc​Please check your countrys customs and regulations as:we cannot be responsible for lost, stolen, confiscated or destroyed orders which ship international. We also are not responsible for any customs charges or tariffs or fines you may incur in receiving our packages, we are not responsible if items cannot be forwarded through customs.Checking your countrys customs laws is YOUR responsibility.​In the event a package is returned to us, we will contact you to enquire if you would like the package redelivered- You will be required to pay for this additional shipping charge if package is redelivered, or you may request a refund- (Minus the original shipping charge)

Payment

Payment accepted by Paypal. Most orders are shipped within 3 days if placed on a weekday. Orders place on the weekend or public holidays will be processed the next working day.No orders will be shipped until payment is received. If payment is not made within 7 days of placing an order in your basket then the order will be cancelled.If you wish to cancel an order please do so within 24 hours of making your payment. After 24 hours we can not cancel the transaction as orders are normally processed within that time.

Additional info

In the European Union (EU), the manufacture of cosmetics is governed by the EU Cosmetics Regulation((EC) No. 1223/2009). This Regulatin and its amendments are directly applicable in all 27 EU countries. These regulations apply to cosmetics made for sale to the general public.

All of Cosmic Glows lacquer bases, liquid pigment tinters, top and base coats, conform to the current EU regulations and are high quality professional cosmetic grade products. Some Pigments and glitters are non cosmetic grade, It is stated which of our pigments are and are not cosmetic grade. All products are vegan and cruelty-free and suitable for nail polish art making and other art and craft making.Each product has its detailed information in its listing.

UK Orders

UK orders (see exceptions below) are shipped by courier and require a signature on arrival. Suspension Base / Lacquer Bases - £7.99** (hazardous goods shipping)Orders are processed and dispatched on weekdays. Delivery by Next Day Courier. Any orders weighing more than 10kg MAY have additional shipping charges.

​Postage for Glitters, Micas, Steel Agitators, Stir Sticks, Funnels, and Polish Bottles if less than 10 ordered - RM signed for £2.80** Postage to Europe for will be via 2nd class mail at a flat rate of £3.50 no matter how much glitter is ordered. Unless ordered with Suspension base, Liquid tints, top/ base coat or polish bottles

Cosmic Glows is a European (EU) supplier. We ship to most parts within Europe , if you don't see your country listed- please contact us for a Quote.

Your parcel will need a signature on arrival at your address. Orders are normally processed and sent within 2-4 working days of ordering except for weekends and public holidays. Once your order is dispatched, it is sent by Next Day Courier delivery for UK orders. If you are not present to sign for delivery the driver will leave a card for you to contact them to re-arrange a delivery time.

If you want items delivered to a different address please notify us upon placing the order.

In the event a package is returned to us, we will contact you to enquire if you would like the package redelivered- You will be required to pay for this additional shipping charge if package is redelivered, or you may request a refund- (Minus the original shipping charge)

Please note

**IMPORTANT** If you purchase Nail Polish Suspension Base you are confirming that you are an adult, over the age of 18 years, and understand the hazards of handling nail polish base: 1. Keep away from children. 2. Do not expose Suspension Base to a spark or naked flame3. Work in a well ventilated area when handling this product.4. MSDS available on request.5. We reserve the right to cancel any orders at any time