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As I sat in the ballroom at the Bellagio last Friday night, I was nervous. I wasn’t about to play high-stakes poker or try my hand at Ocean’s Eleven-style intrigue, but I was a little jittery nonetheless. Not often are customer service professionals presented with awards, in Vegas, among a sea of similarly-qualified individuals from major companies. At the time, I knew that GoodData’s Customer Support team was in the running for the top Stevie Awards, but I had no idea...

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You’ve heard all the tips about driving productivity in innovation before. If the innovation discussion was a crowded square at night, at least half of the lively conversations would be about “purpose,” a few would be about “measurable goals,” and one lone shout would be about “process.” Between the cries of “try to scale” and “set micro-goals,” though, is an organization...

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Social Media & Community Coordinator

February 13, 2015

Editor's Note: On February 5, 2015, Eric Kavanagh, Bloor Group CEO, interviewed Jeff Morris, our Vice President of Product Marketing, . Enjoy their great conversation that ranges from the evolution of analytics to the current ability to deliver insight as an asset, which originally appeared on Inside Analysis.

Eric Kavanagh: Ladies and gentlemen, hello and welcome back once again to Inside Analysis. My name is Eric Kavanagh and I’ll...