Wednesday, 13 December, 2017 UTC

Summary

Dec 13, 18:32 UTCResolved - This incident has been resolved.

Dec 13, 02:18 UTCUpdate - things should be back to normal. we are monitoring private package access and billing. A few more cleanup actions will follow in the morning to ensure that accounts are as they should be.

Dec 12, 23:44 UTCMonitoring - Billing information should now be correct for most customers. we are restoring some missing changes from within the last 24 hours.

Dec 12, 23:21 UTCUpdate - The mitigation has been deployed and access to private packages has been restored. The website may still show that there is no payment information.

Dec 12, 23:06 UTCIdentified - the issue has been identified but we are still working on the mitigation.