Susan Felio Price listens as Ken Feinberg, right, answers her question August 18 at the Houma-Terrebonne Civic Center in Houma, La. Feinberg, the man in charge of BP's $20 billion fund for oil-spill claims, spoke and answered questions about the claims process.

Written by

DONNA LEINWAND
USA TODAY

The claims facility now processing emergency payments for victims of the Gulf of Mexico oil spill inherited from BP thousands of languishing business claims, a jumbled database and hundreds of individual claims of loss with no documentation, independent claims administrator Ken Feinberg says.

Nearly three weeks after Feinberg took over the claims process from BP, it remains a logistical tangle of unpaid requests for help and missing documentation, while thousands of Gulf Coast residents and businesses wait for relief. Feinberg is pledging to move faster while also imposing new rules ...