Letters poured into Gov. McCrory's office, report says

Officials at the state Department of Health and Human Services issued public statements last summer saying the new computer system for processing Medicaid claims was working great, even as newly released records show complaints were coming from across the state.

Despite the firsthand accounts indicating widespread problems, DHHS spokesman Ricky Diaz issued a news release Aug. 5 titled "NCTRACKS is On Track" that sought to reassure the public that new $484 million computer system was working well.

Diaz also sent talking points to McCrory's staff that mirrored the agency's statements of success.