Experience

IT Helpdesk Analyst - ( 6/04 - Present)Thorntons, Louisville, KY (USA) One year as a Thorntons CSR. Over seven years of experience supporting all issues at Thorntons stores. Identified and repaired issues with store networks, computers, registers and register equipment. Spent three months installing new registers and POS equipment at all outer market Thorntons stores. Set up POS equipment and configured software and networks for several new stores. Performed on-call back up support/escalation for the IT helpdesk.