Tag Archives | social media

You know how you are supposed to check the batteries in your smoke detectors every time we go on or off daylight savings time? It may be worth having a similar rule for checking your intellectual property licenses for your online presences. Maybe every time you renew your domain name?

When a map company used his image on one of their publications giving him full attribution, he sued them for their use of the image and lost.

The tone of the article is that it was sort of silly of him to be protesting the use of his work in a way explicitly allowed.

But it occurred to me that it would be very easy for many artists and organizations to accidentally find themselves in a similar situation as their online presence evolved.

For example, maybe your website or blog just starts out as a source of information for people about what you are doing. You set your license to require people to quote you with attribution or a link. You aren’t trying to monetize anything and you would be happy if people quoted you all over the Internet.

Later, your organization starts a new exciting program where you are producing all sorts of interesting stuff (or if you are an individual, you take up a hobby/refine your skills and get really good).

You start putting images and examples of your work online, forgetting your license is so permissive and the next thing you know you are seeing your work appearing all over social media, people are selling tshirts and tote bags with your images and are using your video and audio tracks in their own videos.

If you have been publicizing/bragging about achievements and have realized ambitions much greater than when you first established your blog, website, Pinterest, Flickr, etc, presence you may want to go back and review how much permission people have to utilize the content of those pages.

A similar issue may arise if you are featuring other people’s work and their more stringent use requirements aren’t clearly discernible.

Upon review, you may be surprised by how lax your settings are. Or maybe you will despair that no one wants to steal your stuff despite how lax your settings are.

I thought it wise of them to stake out their hashtags in advance and make an attempt to standardize them so they could more effectively manage and monitor conversations about the city and its events. Specifying MtRMDlove is especially good if they get a lot of use out of it. Same with letting people know what tag the city was going to use to communicate about #MountRainerDay since it could easily be #MtRainerDay.

Arts organizations may want to establish similar naming conventions for themselves and their events, especially if they sponsor annually recurring events like festivals. Having a consistent hashtag or identifiable phrase or look on social media sites and webpages is a form of branding. Setting this style at the beginning of a season and distributing it to the whole organization helps keep everyone on the same page throughout the year.

Going through the process in advance helps to identify potential areas of confusion. For example, MtRainerDay may be shorter than MountRainerDay, but it has more overlap with the the handles of some Matthew and Michael Trainers out there. When I was in Hawaii, our social media account names were close to that of a theater in Los Angeles so we had to be very careful about what hashtags and phrases we used.

Going through the process of standardizing terminology in advance can be important even if you have no intention of using social media.

For example, if you are presenting a show with a long title like The Curious Incident of the Dog in the Night-Time, getting everyone using the same shorthand can help maintain a uniform identity for the public. Are you going to refer to it as “The Curious Incident…” in conversation or “Dog In the Night-time”?

It is going to be inevitable that your box office staff is going to shorten it with customers, even if they use the full title when people call about tickets for that “Night Dog show,” so using the terms interchangeably might make people think they are two different shows.

“…spending copious time on the newest social media features (that none of your audiences are using), measuring success by vanity metrics, and building out features that nobody is asking for…why do organizations do these things? They don’t help support bottom lines like getting folks in the door, building affinity, increasing donor support, or sharing knowledge if they aren’t relevant to your market or strategically integrated into an engagement plan…. and yet organizations brag about these useless endeavors to their boards and at industry conferences.

Many organizations seem to be feeling so “peer pressured” to be utilizing social media that they are using it to do stupid, time-consuming things for audiences that don’t matter”

I am right there with her. I have often suggested organizations shouldn’t be jumping on to the latest social media bandwagon. Especially since news of these apps/tools is often self-perpetuating out of proportion to the percentage of the population actually using them. Once a critical mass is reached, they get reported on because everyone else seems to be reporting on it making it seem like far more people are using it than actually are.

While Palmer goes on to talk about a large following not equaling depth of engagement just as Dilenschneider mentions, the idea that breadth of exposure is better than depth with a few people is still the dominant criteria.

Print, broadcast and online media still talk about the number of eyes and ears they can deliver when trying to sell you advertising.

Grant reports will often ask about the number of hits your website received during the grant period. I called one funder to clarify criteria to use for indirect exposure because it almost felt like an invitation to wildly estimate using a contagion theory. My guess is that some of the sources of their funding have proved to be impressed by these numbers so we are being encouraged to provide them.

And actually, when I looked up contagion theory to make sure I was using the term correctly, I found out complex contagion theory is a term associated with social media. So it isn’t entirely unreasonable that funders are interested in reporting about a shotgun approach.

The same thinking that motivates a movie or stage production to cast the actor whose commentary on their involvement in the project will reach the most people, influences the values of arts organizations and their funders. If an organization is trying to expand its reach with using the hottest new toys, don’t they appear more ambitious and progressive than the organization that has a solid 500 people savoring their every post on a single social media site?

Visit the Facebook pages of two arts organizations in a city you have never visited. When you decide which is better are you basing it on how cool their header image is and the number of likes? Or did you actually take the time to evaluate the quality of their posts?

Colleen Dilenschneider is fairly accurate in her assessment about how these efforts will not provide any meaningful results, wastes time and potentially sets your efforts back. The answer to her question about why organizations engage in futile social media efforts is that the illusion of progress is valued.

To some extent, you might ask the same question about why people use alcohol as a social lubricant instead of working on changing themselves to become more adept at handling these situations. Except that the illusion generated by this activity is widely expected and accepted. (Insert your own joke equating the idea of wasted resources and the need to use the restroom after a beer.)

The collected information is a great basic resource on many of the legal questions you may have about different sorts of promotional and fundraising techniques like raffles, games of skill and chance. The laws of many states make it necessary to have the “No Purchase Necessary” option and the ease (or lack thereof) of taking advantage of that option is frequently a subject of legal action.

While every state has different laws, the slideshow helps to clarify the general distinguishing characteristics of these activities. For example, I wasn’t aware of some of the following:

Some less obvious examples that may satisfy the “chance” criterion include those in which: a prize is awarded to the “100th” store (or Web site) visitor on a particular day; the amount of the prize depends on the number of people who decide to participate; the prizes are of unequal value; or, a drawing is used to break a tie, or a single prize is divided between tied winners.

The document addresses some of the issues use of the Internet to solicit contributes raises in relation to social media and rules dealing with being registered as a charity in other states if a significant amount of contributions is originating from there.

One of the biggest legal situations they discuss is the commercial co-venture (CCV) where a business might promote that a portion of a purchase will go to benefit a charity. NY State launched an investigation regarding companies that did that in relation to breast cancer and turned up a great deal of fraud. Apparently half the states have laws regulating CCVs in terms of disclosure and the manner in which the relationship is promoted.

Use of social media for solicitations is apparently a gray area legally so the suggestion is to proceed with the same care you would if you were making the same appeals face to face or in print. There are also concerns that you respect privacy when collecting user data, especially from children, and protect the data from theft. Geolocating and behavioral advertising and tracking are identified as hot button issues.

However each social media service has a number of their own rules of which you need to be aware.

For example with Facebook:

-Promotion may not be administered directly on the site, must be administered through a third-party Facebook Platform application
– Cannot use Facebook functionality or feature as an entry mechanism; e.g., “Liking” a profile page or posting a comment on a wall. Also cannot condition entry into the promotion upon taking any other action on Facebook; e.g., liking a status update or uploading a photo.

• However, can condition entry on a user “liking” a Facebook page, checking in to a “Place”, or connecting to the Facebook platform based promotion application as part of the entry process. E.g, can require that users “like” a Facebook page and then submit a completed entry form to enter.

This was something of a surprise because it seems like I get requests to like things all the time and have seen it tied to a chance to win something. I have been trying to remember about how they have been structured.

Facebook is also pretty strict about requiring groups to provide notice that Facebook is not associated with the promotion really in any way.

Another area of concern is intellectual property rights. If you are encouraging people to submit some sort of creative project you can run into a number of issues,

“Incorporating user-generated content in a marketing campaign could expose the sponsor to liability for libel, copyright infringement, violation of one’s right of privacy/publicity, deceptive advertising, trademark infringement, or other violations.”

While social media sites and marketers are protected from liability for what people submit or post on their sites, if you turn around and use the submitted content to promote your organization or product thinking it is entirely original, you could be in quite a bit of trouble.

If you look at the slide show but have more questions, it is really worth looking at the additional resource documents at the end. There are some good short articles that deal with the Do’s and Don’ts of Social Media promotion and

About the Author

When I was a teenager if anyone had told me that I would be excited to share information about contract law, marketing, human resources, grant writing and the philosophy behind ticket pricing, I would have laughed...and laughed. But there is such a dearth of this information applicable to the needs of non-profit arts organizations that I do get excited when I see the opportunity to discuss these topics....read more