Condizioni speciali

Melbourne Metro Rail Project

Until further notice, please note that guests may experience noise disruption due to the Melbourne Metro Rail project. Work will take place Monday through Saturday from 7:30am to 5:30pm. Please contact the hotel for additional information.

Melbourne City Event: February 17 - 18, 2018

From 7pm on February 17 to 7am on February 18, 2018, Melbourne City will be hosting a major event. During this time considerable foot traffic and noise is expected. Transport will not be allowed in or out of the central business district until 9am on February 18th. Please contact the hotel for further information.

Regole per le prenotazioni

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Connecting Room Policy

There are a total of 11 pairs of connecting rooms in the hotel. Westin King Rooms connect to Deluxe Twin or Westin Accessible Twin Rooms. Please contact the hotel prior to arrival if connecting rooms are required.

Extra Bedding Policy

A maximum of one rollaway bed is permitted per room. The charge for a Heavenly Rollaway Bed is $90 AUD. Heavenly Cribs® are available free of charge.

Family Plan Policy

Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.

Occupancy Policy

A maximum of two children are allowed in Deluxe Rooms with two double beds.

Regole per il check-in e il check-out

Early Arrival Policy

Early arrivals are granted upon request and based on availability. For guests arriving on early morning flights who require their rooms prior to our standard check-in time of 3pm, we recommend that you confirm your reservation for the previous evening as well. An additional fee of up to 100% of your guaranteed room may apply for arrivals before 3pm.

Early Departure Policy

Full-night charges apply for early departures on non-refundable bookings, and/or during peak periods.

ID Requirement

Valid photo identification required at check-in.

Late Checkout Policy

Late checkout is based on availability on day of departure and cannot be guaranteed.

Late check out fee is:

Up to 2pm - 50 AUD

Up to 4pm - 100 AUD

Up to 5pm - Half Day Rate

After 5pm - Full night accommodation fee applies.

Regole generali

Accessibility Policy

The hotel has 5 disabled accessible guest rooms and all dining outlets are wheelchair accessible.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid identification.

Pet Policy

Only service animals, such as guide dogs, are allowed. No other pets are permitted. Heavenly® Dog Beds are not available.

Regole in materia di salute e benessere

Noise/Disturbance Policy

Parties are not allowed.

Smoking Policy

The hotel is 100% smoke-free. This includes all public areas, function spaces, food and beverage outlets, and guest rooms. In keeping with our Breathe Westin® initiative, a $300 AUD cleaning fee will be charged to any guest who violates the smoking policy so that their room may be properly refreshed.

Regole relative ai pagamenti

Check Policy

Payments by cheque must have seven days to clear prior to the guest’s arrival. Travelers checks are not accepted as a form of payment.

Check cashing services are available to guests who present a valid, major credit card and photo identification. There is a limit of 100 AUD per day.

Credit Card Policy

The following credit card fees apply and will be charged at the time of transaction. Visa credit/debit: 1.1% MasterCard credit/debit: 0.8% American Express, Diners and JCB: 2.9%

All payments made with an Australian credit card must be confirmed via PIN number; signatures will not be accepted.

A credit card will be pre-authorised at check-in. If the room is prepaid, the pre-authorisation will be 100 AUD per night. If the reservation is not prepaid, the credit card will be authorised for the amount of the accommodation plus an additional 40% per night for incidentals.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Payment Policy

A non-guest wishing to pay for a guest in the hotel must contact the hotel for a credit card authorisation form, which must be filled out and returned to the hotel via fax or email prior to the guest’s arrival.

Un messaggio da Westin

Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.