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V.me by Visa is a new service from Visa launched in 2012. With a V.me account, you can easily make online payments with Visa and other major card brands through one service. You can store your payment and shipping preferences in a V.me account, and shop on any website where V.me by Visa is accepted without having to enter that information when you pay. For more information about the V.me by Visa service visit: https://www.v.me.

What is different about V.me from other digital wallets?

V.me doesn’t require people to open new payment accounts to make payments — existing Visa and other payment card accounts work with V.me — meaning they can pay online by simply entering a username and password at checkout with participating merchants.

V.me allows consumers to store any major payment card brand.

V.me will allow consumers to make purchases simply, from anywhere, whether on a PC, laptop or mobile device — and in the future, at the physical point-of-sale.

The Visa brand is trusted around the world when it comes to security, convenience and reliability.

Can anyone sign up for V.me? Where?

Anyone can sign up for a free V.me account by visiting www.v.me, through participating V.me merchant sites, or through partnering Banks. Enrollment is simple and you can begin making simple and secure online payments today.

How is a consumer’s information protected?

Visa has a wealth of experience in handling sensitive information. Visa uses advanced security technologies to protect the information a consumer stores in his/her V.me account, including industry standard encryption and multilayer authentication.

Where is V.me by Visa accepted?

Visa is currently working with a number of merchants such as 1800Flowers, Buy.com, and BlueNile to name a few, and plans to continue adding top online merchants in the coming weeks and months. Visa encourages consumers to check back at www.v.me periodically for the latest information on V.me by Visa.

If a consumer signs up for V.me at one merchant can they use it at other merchants?

Yes, after you enroll in V.me, you can use it wherever V.me is accepted.

Is V.me by Visa available as a mobile app?

While there is not currently a V.me mobile app, V.me can still be accessed using any web-enabled mobile device.

Enrollment

What information do I need to enter to create a V.me by Visa account?

You’ll need to enter your first name, last name, valid email address, and create password security questions to set up your V.me by Visa account.

Where will Visa store my V.me account information – and what will V.me do with this information?

Not only is V.me protected by several layers of security, when you shop with V.me, your account information is not stored on merchant sites or on your PC or mobile device. It is stored at Visa and Visa has a wealth of experience in handling sensitive information,Please see the V.me privacy policy for more information.

What if my email address is already in use?

If you are attempting to enroll with your email address and receive a message the address is already linked to a V.me account, you may reclaim the email address if you didn’t create that account. Use the “claim this account” link and Visa will send instructions to your email address. Reclaiming your email address will close the V.me by Visa account associated with your email address and allow you to create a new account.

Can my email address be used to create more than one V.me by Visa account?

No, once an email address is used to create a V.me by Visa account, it can’t be linked to a different V.me account.

How do I close my V.me by Visa account?

When you’re signed into V.me, click Customer Support and then Troubleshooting. Find the Problem with Your Account section and follow the instructions on the screen. If you are unable to sign into your V.me account, please contact Visa for assistance at support@v.me.

Will Visa close my account after a period of time if there is no activity?

At this time, Visa currently does not close V.me accounts that are inactive.

Account Settings / Account Access

If I forgot my password, what do I do?

Just click the "Forgot Password?" link on the sign in page at the V.me by Visa website. Visa will send instructions to your enrolled email address to reset your V.me by Visa password.

How do I change my V.me by Visa password?

You can change your password by signing into your V.me by Visa account and selecting the “Account Settings” link.

Payment Methods

What kind of payment methods can I add to my V.me by Visa account?

You can add Visa, MasterCard, American Express or Discover credit or debit cards to your V.me by Visa account.

Currently, V.me does not support private label cards to be added as Payment Method in your V.me account.

Why does Visa provide an option to select one of my payment methods as my preferred payment method?

If you choose a preferred payment method when adding a card to your V.me account, this card will be pre-selected when you checkout using V.me by Visa as your payment option. You can still change your payment method for any given transaction even if you have set one method as preferred.

Why does Visa require a billing address when I add a payment method to my account?

The billing address is required to confirm the address matches the card information on file with your card issuer prior to making a purchase with your V.me account. This helps us to prevent fraud.

Why does Visa require a phone number when I add a payment method to my V.me account?

In some situations, a merchant may need to contact the customer to complete your purchase order. Visa makes this information available to the merchant should a problem with your purchase require the merchant to contact you.

What happens if my V.me account has a credit card that has expired?

When you checkout with V.me, the expired card will be displayed but you will not be able to use it. You may pay with other cards in your account or add a new card. If you do not have any other cards in your account, you will be prompted to add a new card.

V.me lets you add multiple addresses to your V.me address book so that you can easily select different shipping addresses at checkout. You can also identify a preferred shipping address in your V.me address book that will automatically be displayed when you checkout using V.me by Visa as your payment option.

Transaction History

A transaction in my V.me by Visa transaction history has a status of [Pending, Completed, and Partially Completed], what does this status mean?

The V.me transaction history summarizes the status of any purchases made using your V.me account. A transaction may have the following status:

Pending – the merchant has not yet charged your credit or debit card for this order.

Partially Completed – the merchant has charged your credit or debit card for a partial amount of this order.

Completed – the merchant has charged your credit or debit card for the full order amount.

What are the Related Charges and Refunds I see when I click on a transaction on my V.me by Visa account?

The Related Charges and Refunds section shows all the charges made to your credit or debit card through V.me related to this purchase and any refunds made. If you have placed a single order for multiple items on the merchant website, your purchase may in some cases be split into multiple shipments. Because most merchants charge for items when they are shipped, this may result in multiple charges. Please contact the merchant with questions regarding shipping or charge policies.

Alerts

After I create a V.me by Visa account, what services can I use?

You may sign up for V.me by Visa Alerts for enrolled Visa cards within your account. V.me Alerts are e-mail and/or text messages from Visa that help you manage and track activity on your Visa cards.

How can I get additional information about V.me by Visa Alerts?

Information about V.me by Visa Alerts can be found by clicking on the “Customer Support” link found on the V.me website.

Can I receive V.me Alerts on my mobile device?

If you’re in the United States and Canada and you can receive SMS messages, you can receive alerts on your mobile device. Carrier message and data rates may apply. Currently, you can add up to two mobile numbers to your V.me account to receive V.me mobile alerts.

How do I set up an alert?

Sign in to your V.me by Visa account.

Click the “Alerts” tab.

Add the Visa card you’d like to receive V.me Alerts for.

Enter the mobile number or email address where you want to receive V.me Alerts. If you add a mobile number, Visa will send a text message with a verification code to your mobile device. Just enter the code from that text message in the activation code field on the V.me website to verify the mobile number belongs to you. You must complete the mobile verification within 5 minutes.

Select the checkboxes for the V.me Alerts you want.

Click the “Save Alert” button.

(Email alerts will be delivered to the consumer from no-reply@alerts.v.me.)

Who can I contact at Visa if I still have questions about V.me?

If you still have questions regarding V.me, please contact contact V.me support at support@v.me