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Technical Support Engineer

As a Sr Technical Support Engineer, you will be assisting SHN customers to resolve their technical issues in timely manner. This position requires someone who enjoys interacting with customers, and cross functional teams to drive customer issues to resolution.

Job Responsibilities:

Interact with the Skyhigh customers via phone/email and provide the highest level of urgency to resolve customer issues in timely maner.

Provide remote support on our product and resolve product related issues during POC & post-deployment phase, through research and troubleshooting.

7+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure and in shifts .

The ideal candidate will be an die-hard Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills.

Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.