Clerk/Receptionist Call in Position

April 25, 2018

CUPE Local 3768

Call-In Position

Clerk/Receptionist

Status and Reporting Protocol:

The Town of Holyrood has a requirement for call in Clerk/Receptionist to fill in during vacation and other approved leave for the Clerk/Receptionist. This position reports directly to the Director of Financial Operations.

Qualifications:

Must have a High school certification and completion of a recognized secretarial or office administration program (or an equivalent program of studies) and/or experience is required.

Primary Focus of Responsibility:

There is a full job description for this position. The primary function of the Clerk-Receptionist is to greet (and assist) the public with discretion, courtesy, and professionalism, to direct calls, receive payments and taxes, handle correspondence, prepare documents, assist with word processing, filing, copying and faxing, as well as other general office and reception responsibilities as time allows. A positive and cheerful manner is a high priority and an expectation for this position.

The Clerk-Receptionist’s position is a frontline position which responds directly to the public in person, by telephone, and electronically, and is effectively the first line of contact by the professional staff of the town to greet the public and to respond to their requests for information or assistance. This individual must be knowledgeable about a wide variety of information relating to the town’s programs and services, and about the specific duties and responsibilities of other professional staff. Cash handling experience is required, since this individual will be responsible for receiving and receipting payments and fees. It is important that this individual quickly become familiar with the various aspects of the town’s operations, programs, services, and the professional staff, and be able to provide information and render assistance to the public.

Salary

This position will be governed by all terms and conditions outlined in the town’s collective agreement with its unionized employees as a Laborer and/or Clerk-Receptionist.