Can I pay for setup and training services?

What is classed as a 'job' for billing purposes?

A 'job' is any instance in which your business uses ServiceM8 to create either a quote/estimate, or a work order. If you have a quote/estimate which later becomes a work order, it will still only use one job credit.

What add-ons are available on the capped plans?

Some ServiceM8 Add-ons are only available on Growing, Premium and Premium Plus plans, view the Plan Comparison above for more info.

When does ServiceM8 send SMS messages?

SMS messages are only sent to customers and staff without an iPhone or iPad, and only after you confirm the message. Staff with an iPhone or iPad receive push notifications from your ServiceM8 account via their internet connection, free of charge.

Do I need a credit card to sign up?

No. We want to see you up and running as quickly as possible. You'll have 14 days to try ServiceM8 before you'll be required to supply credit card details.

Do I need to select a plan to trial ServiceM8?

No, when you start a 14 day trial you'll have full access to all features. At the end of your trial you'll need to select a plan to continue.

Are you locked into a capped plan tier once selected?

No — you can switch between capped plan tiers at any time.

What happens if you exceed your plan's job cap?

You will have a limited time to upgrade to the next plan, however you won't be immediately locked out or prevented from creating new jobs.

What happens if you exceed your plan's SMS cap?

There is a standard SMS overage fee per SMS sent over the included monthly SMS cap — view the Plan Comparison above for more info.

I have more questions, where can I get help?

You can start a chat with one of our helpful support staff anytime or send an email to support@servicem8.com and we'll get back to you as soon as we can.