About suspension of accounts

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365GC

Asked on October 28, 2017 at 09:12 AM

Hi, I was considering get a pro version of your system because I know how easy it is to use, but I have a friend who has a pro version but for some reason he said all his forms have been removed (Yesterday) with some explanation about a phishing attempt. Can you tell me why something like this might happen and is it likely to happen to me. i have a lot of websites relying on my forms. Best regards, Jim

JotForm Support

Welvin

Answered on October 28, 2017 at 12:49 PM

We understand your concern, Jim. However, we won't be suspending users without reason, especially for paid users.

You will be auto suspended if our system tool that used to detect phishing forms will find your form containing terms like Credit Card using Single Text Entry field or anything that is not our Payment Integration. The term "password" is common. Even though you are not directly asking for an account login, our system will flag the form as phishing and you will be suspended right away. We suggest using a two or more words in the label, ex. Enter Codes, especially if you are protecting the password by conditional logic.

Note that paid accounts are subject to manual review. If you are on a paid account, you will not get auto suspended. Our team of reviewers will check the form, email you for forms that are violating our terms of use and suggest you what to do best to comply with it. However, if you will not respond within 48 hours after we send you the warning, we will be forced to suspend the account and leave it until we hear from you.

I hope that explains our protocol for suspending accounts. Let us know if you need any further information.

JotForm Support

Welvin

Answered on October 28, 2017 at 02:34 PM

I've found the account. Please tell him that I will be reaching him through his email address. Thank you very much.