2 Uren an Is management strategy is missing Lack of control» Users compete to obtain Is services Investment is not business related» Incredible increase of investment Systems are not integrated The motion of priority is lacking Management information in missing Difficulty in managing resources (prioritization) Conflicts between users and IS managers Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral -3 - Business/IS Strategic alignment Given some IS portfolio... How to regulate IS demand? planning How to manage IS offer? Management model How to manage organizational maturity? Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral -4 -

3 IS management strategies We need a management model Board users IS professionals Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral -5 - Maturity levels (Nolan) The maturity of an organization is always relative to a given technology» An enterprise can have several technologies See maturity can also be relative to business units The complete matrix has 6 stages of maturity The organization acts differently in each stage» bureaucracy, organizational culture Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral -6 -

6 IS Management model For each group of the portfolio: 1. Who is responsible and who participates in IS demand 2. How to submit IT offer and hour to regulate it 3. How to install coordination and control mechanisms Board users IS professionals Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral Strategic planning of IS Find the managed Set of IS actual (maintenance) And future (projected) Resource planning human, financial, time Management Model structure coordination Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral -12 -

8 Strategic Systems Support business objectives And critical success factors Time is crucial Fill market needs in» Opportunity window, continuous innovation» moving target: sustain competitive advantages Business vertical integration Understand how to add value in in differentiated manner» It is normally associated will business units with high information intensity Business needs are more important than technological excellence Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral Exploratory applications Ideas, opportunities» To apply technology to business Do not waste time Try to prove the strategic potential (meaning )» So important in critical success factors as in competitive advantages Works like R&D» Controlled experimentation IMP: the outcome of this phase is knowledge» To know if the future system is strategic or operational Meaning: what to do next Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral -16 -

9 Support systems Question:» Its absence represents a substantial business risk? If not, then it is a support system These are the systems that an enterprise needs» Than can be shared with competitors do what you do best, outsource the rest They are a cost» That should be controlled (minimized) In the long run Objective: efficiency Of business support functions Minimal overhead Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral Operational systems Make current business work» are guardians against competitive disadvantages Can increase business effectiveness» Business results... ($$$) Must be integrated» To avoid duplications and inconsistencies» Quality assurance (priority to effectiveness) Investments must be cautious» Returns in effectiveness rather than competitive advantages» With efficient resource use Defensive innovation Information Management Session10 Information Systems Management Prof. Paulo Cardoso do Amaral -18 -

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