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Turning my PIN on or off

If you want to protect your SIM against unauthorised use, you need to turn on use of PIN. Once done, it needs to be keyed in when you turn on your phone.

Step of :

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1. Find "Set up SIM card lock"

Tap Settings.

Tap Additional settings.

Tap Safety and privacy.

Tap Set up SIM card lock.

2. Turn use of PIN on or off

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. Log on to My Account to get the PUK. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Virgin Mobile.

Tap the indicator next to "Lock SIM card" to turn the function on or off.

Key in your PIN and tap OK. The default PIN is 0000.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. Log on to My Account to get the PUK. Please note: If an incorrect PUK is entered ten times in a row, your SIM is blocked permanently. In this case, you'll need a new SIM from Virgin Mobile.