Help Desk/Resources

Get the most out of your first Virtual JETC meeting!

It is important to us that you have the tools and knowledge to begin a strong relationship with SAME and make your first Virtual JETC is a success. Please review these tips before, during and after opportunities to make your virtual experience a memorable one!

Helpdesk

Have a question about Virtual JETC? Contact us and someone from SAME staff will be able to assist.

Chat: Use the chat feature on our SAME homepage or in the bottom right hand corner of the VJETC website for immediate assistance

Before the Conference

Get a sense of who attends JETC and start planning your schedule.

Attendee Training & Orientation: Want to get familiarized with our virtual platform before the big event? Want to make sure you can connect on your work device? Join us for one of these webinars OR one of our "Attendee Training & Orientation Sessions" so you feel ready! WATCH A RECORDING of the orientation below.

Plan your Schedule: It's also time to start thinking about which sessions you'd like to join live during VJETC. To gain access to the sessions, you MUST first select your sessions in the Attendee Service Center (ASC). Then, at the time of the sessions, you'll visit your personalized "Webinar Entrance" page to gain access. To select your sessions:

Did you know? All persons registered (you're ahead of the game on this one) for VJETC by May 20 will be entered to win coffee and cookie gift cards! We've got other contests up our sleeves with BIG prizes too! Start now by connecting with us on social media and sharing a photo tagged with #VJETC. Additional ways to win will be announced - here are the rewards:

Flight, hotel and event registration for JETC or SBC (redeemable through 2022)

100,000 Marriott Bonvoy Points

50,000 Hilton Honors Points

During the Conference

Log in to the ASC to access your sessions via the "Attendee Webinar Entrance" menu item

Be an active participant by submitting questions in the Q&A toolbar and chatting with others using the chat function

Be respectful

Provide feedback

Wear comfy clothing and participate in our daily energizing activity

Plan to visit the Virtual Expo Hall with almost 100 exhibitors and discover the latest products and services

After the Conference

Fill out the VJETC evaluation that you will receive via e-mail. Your feedback matters and will make a difference for future first-timers.

Not a member? Take the next step and join our nearly 29,000 members worldwide! As part of SAME’s Centennial Celebration in 2020, when you join by June 10, you will receive 100 additional days of membership. That means your membership is valid for 15 months instead of 12! Complete your online application today.

Download session PPT presentations and listen to the recordings to continue building your skills (recordings will be available about a week after VJETC via the ASC).