A little update on this - I've disabled the backups for the account that the hang appears to occur on and the back now completes for all other accounts. But of course I have one account that it now not being backed up due to this issue.

Staff Member

Do you have any process resource monitors installed that could be preventing the backup from completing? How's your resource usage during the backup? Are you reaching any memory limits, or VPS resource limits (if it's a VPS)?

Staff Member

Internal case number 185949 is open to address an issue where pkgacct hangs on pipe files. There's currently no time frame available for a resolution, but you can monitor our change log for the case number. The temporary workaround at this time is to exclude the path to the file in the /etc/cpbackup-exclude.conf per the instructions at:

Ah - thanks you for the clarification. I misunderstood the reply in the ticket in that case.

Out of interest, this issue caused my backs to not run for about a month - should there be anything that monitors that and would notify me (other than me realising that the backups were not running - which I clean didn't!).

Staff Member

Out of interest, this issue caused my backs to not run for about a month - should there be anything that monitors that and would notify me (other than me realising that the backups were not running - which I clean didn't!).

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You should already receive a notification if the backup fails. It looks like the backup process actually hung in this case due to the internal case that's open, and thus no notification was sent.