Mercedes-Benz and Toyota Models Each Rank Highest in Two Award Segments

Transcription

1 and AUTO TEST Report: Daihatsu Ranks Highest in Satisfying New-Vehicle Owners in Germany Mercedes-Benz and Toyota Models Each Rank Highest in Two Award Segments Munich: 24 June 2009 Daihatsu ranks highest among automotive brands in satisfying new-vehicle owners in Germany, according to the J.D. Power and Associates Satisfaction Study (VOSS) SM released today in cooperation with AUTO TEST. For the first time since the launch of the study in 2002, Daihatsu ranks highest with a score of 843 on a 1,000- point scale. Daihatsu performs particularly well in two of four key measures: service satisfaction and ownership costs. Rounding out the top five brands are Alfa Romeo and Mercedes-Benz (tied at ), BMW (834), and Audi and Toyota (tied at 831). Providing an exceptional vehicle ownership experience requires an understanding of customer expectations from the purchase process throughout the entire ownership lifecycle, said Martin Volk, senior research manager at J.D. Power For example, low fuel consumption and maintenance costs are among the most important purchase criteria for Daihatsu owners. High-ranking brands consistently understand the most important needs of their customers and exceed their expectations. Mercedes-Benz and Toyota each receive two segment awards. Mercedes-Benz models earning awards are the E-Class (executive/luxury car) and CLK-Class (sports car), while Toyota receives awards for the Aygo (city car) and Corolla (lower medium car). Also receiving segment-level awards are the Daihatsu Sirion (small car), Renault Laguna (upper medium car), Škoda Roomster (MPV) and Nissan Qashqai (SUV). German automakers perform particularly well in the executive/luxury car and sports car segments. In the executive/luxury car segment, models by Mercedes-Benz and Audi capture the top two rank positions, while Mercedes-Benz and BMW sweep the top three rank positions in the sports car segment. The change in awareness towards customer satisfaction seems to have impacted the results of German manufacturers in a positive way, with Audi, BMW and Mercedes-Benz models performing well, said Olaf Schilling, chief editor of AUTO TEST. This is positive news among the negative headlines that have appeared during the past several months. The study finds that satisfaction levels and brand loyalty are strongly linked, with more than 74 percent of highly satisfied customers reporting they definitely will consider buying the same vehicle make in the future. Conversely, only 30 percent of customers who report having a less-satisfying experience intend to do the same. In these challenging times, building on a loyal customer base by providing an excellent ownership experience could help automakers weather the current storm and come out even stronger once the automotive market recovers, said Volk. The redesigned Satisfaction Study (VOSS) is the successor study to the Germany Customer Satisfaction Index (CSI) Study. The 2009 study is based on more than 16,200 online interviews with German vehicle owners after an average of two years of ownership. The study includes 27 (Page 1 of 2)

2 brands and 113 models. Owners provide detailed evaluations of their vehicles and dealers, which cover 67 attributes grouped in four measurements of satisfaction. In order of importance, they are: vehicle appeal (32%), which includes performance, design, comfort and features; vehicle quality and reliability (26%); ownership costs (22%) including fuel consumption, insurance and costs of service/repair; and dealer service satisfaction (20%). The annual J.D. Power and Associates study gives consumers access to reliable and accurate information about many vehicle models, and helps manufacturers provide high levels of satisfaction to their customers. More comprehensive study results are published exclusively in AUTO TEST, which is on sale Wednesday, June 24, A summary overview can be found in the June 26, 2009 edition of AUTO BILD. About J.D. Power and Associates Headquartered in Westlake Village, California, U.S.A., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company s quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. About The McGraw-Hill Companies: Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor s, McGraw-Hill Education, BusinessWeek and J.D. Power The Corporation has more than 280 offices in 40 countries. Sales in 2008 were $6.4 billion. Additional information is available at About AUTO TEST AUTO TEST is a member of the international AUTO BILD group published by Axel Springer. Since 2003, AUTO TEST has been the leading special interest magazine for readers who are planning to buy a new car. More than 500 cars are tested each year, with more than 1.8 million kilometers driven to provide readers with detailed and objective model reviews to help them choose the best car for their money. Readers can also find tips on cutting running costs, used cars, service, finance and accessories. Media Relations Contacts: John Tews; J.D. Power and Associates; MI, USA; Tel: +1 (248) ; Martin Volk; J.D. Power and Associates; Surrey, UK; Tel: +44 (0) ; Tobias Franzke; AUTO TEST; Tel: +49 (0) ; This press release is provided for editorial use only. No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power J.D. Power and Associates press releases and media information can also be accessed at # # # (Page 2 of 2) NOTE: Three charts follow.

Diagnostic software update Delphi is constantly updating the content of its Diagnostic tools by adding new vehicles as they are launched and building on the functionality of existing applications. This

SGS GLOBAL WARRANTY SURVEY 2014 SURVEY OVERVIEW WHAT DOES SGS DO IN AUTOMOTIVE? DRIVING PERFORMANCE AND SAFETY WORLDWIDE SOURCE We test materials and parts to OEM and industry standards to facilitate the

Press release ITALIAN CAR MARKET: BACK TO 1996 LEVELS IN THE YEAR 2011 1,748,143 new registrations as a whole in 2011; December in deceleration by 15.3% and the automotive sector already weighed down by

Elring-Service Gaskets, Gasket Sets and Service Parts in Original Equipment Quality ELRING QUALITY LEADING THE WORLD Elring spare parts are supplied by the ElringKlinger Group, a leading development partner

Press-release 13 May 2014 April shows significant sales decline Sales of new passenger cars and LCVs in Russia dropped by 8% in April 2014 Among the top ten bestselling models so far, ten models are locally

How Clean is Your Car Brand? The car industry's commitment to the EU to reduce CO 2 emissions: a brand-by-brand progress report October 2006 How Clean is Your Car Brand? The car industry's commitment to

Extended Warranties for New and Used Cars in Europe Report Prospectus October 2013 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

special edition research news Waking up to whiplash Matthew Avery, Research Manager - Crash Page two Whiplash - the full story Page four Seat rating - the results Manufacturers listening to Thatcham and

Top Tether Vehicle Anchorage Point Guidance IMPORTANT The information below is for guidance only and is based on the latest data we have from vehicle manufacturer handbooks, make and model lists or inspections

NORWAY Q2 2008 HIGHLIGHTS Norway COVERAGE The area covers the country of Norway. The NAVTEQ map of Norway covers 100% of the population as Prime Coverage. This release includes 217,352 Km of roads (100%

1 Association of Automobile Importers in Finland (Autotuojat ry) This listing was first published 26.5.2010. This updated version is dated 27.05.2011 2010-2011 Autotuojat ry The listing may not be copied

Maxi-Cosi CabrioFix / Maxi-Cosi car fitting list February 2010 1 1234567 Maxi-Cosi FamilyFix can be used with on seat 1, 2, 3, 4, 5, 6 and 7. The Maxi-Cosi FamilyFix is a semi-universal base for the Maxi-Cosi

GERMANY Q2 2008 HIGHLIGHTS Germany COVERAGE The area covers the country of Germany. The NAVTEQ map of Germany covers 100% of the population as Prime Coverage. This release includes 1,066,947 Km of roads

Maxi-Cosi Pebble / car fitting list February 2010 1 1234567 Maxi-Cosi can be used with on seat 1, 2, 3, 4, 5, 6 and 7. The Maxi-Cosi is a semi-universal base for the Maxi-Cosi Pebble and Maxi-Cosi Pearl.

See more, feel more, experience more Aftermarket Sunroofs Clear as daylight: The advantages of a sunroof Webasto roof systems If you are on the road, you want to experience maximum comfort. What can be

www.theicct.org BRIEFING JUNE 2014 CO 2 emissions from new passenger cars in the EU: Car manufacturers performance in 2013 The purpose of this briefing document is to expand upon the overall EU fleet CO

www.pwc.ru/automotive PwC Annual Survey, 2015 Costs of car ownership in Russia INTELLI GROUP Market Intelligence & Strategy Key findings on the cost of car ownership The year 201 saw many events that have

Extended Warranties for New and Used Cars in Europe Report Prospectus January 2011 Web: www.finaccord.com. E-mail: info@finaccord.com 1 Prospectus contents Page What is the research? What is the rationale?

PRESS RELEASE 11:30 GMT, 21 st January 2015 European new car sales grew every month during 2014 European new car sales grew 5.0% in December compared with the same month last year Volkswagen remains the

Light s Can adapter LV-CAN200_1 Supported cars ver. 1.1 Legal Notice Copyright 2012 Teltonika. All rights reserved. Reproduction, transfer, distribution or storage of part or all of the contents in this

Extended Warranties for New and Used Cars in Emerging Global Markets Report prospectus March 2012 1 Prospectus contents Page What is the research? What methodology has been used? How do dealership surveyed

Automotive Finance and Leasing for Consumers in Europe Report Prospectus January 2011 1 Prospectus contents Page What is the research? What is the rationale? How do dealerships surveyed break down? Which

Q: What is a wheel hub bearing and why is it critical to your safety? A: See inside. It could save your life. Q: How do my car s hub bearings affect braking safety? A: Your car s hub bearings include the