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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (42)

76%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

P Sullivan

May 2017

One night stay at The Village Maidstone.

First time I have stayed at any of the Village group of hotels and a very plesureable experience.

I said to the receptionist it was my first stay at the Village and she said for that as well as hotel being quiet upgraded me from standard to club which was great as this also got me free access to the Pool & Spa which I visited and was great. Thank you.

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S Collings

December 2016

Excellent leisure break!

The hotel is modern, very welcoming staff on arrival, room and bathroom were very clean, heating is regulated inside the room, restaurant and pub on the premises, pool and spa facilities are a bonus, beds are very comfortable, large TV and tea/coffee facilities in the room.

The only down point that there are no many channels on TV available. Breakfast was ready, hot, plenty of choice, excellent. Great value for money. Thank you very much Village Hotels.

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Gary Kittle

October 2016

Disappointing restaurant availability

Very disappointed with the restaurant food & wine availability, we should have been informed before ordering wine & food as both first choices was not available

Peter M

August 2016

Village review

Overall a really positive experience, especially quality of service which was very helpful and courteous and choice and quality of food.

Newly refurbished bathrooms were very suitable for anyone with mobility issues, the non slip surfaces were really helpful. Just one or two suggestions for potential improvements. As someone with balance problems I did not need a disabled room but would have appreciated a small handrail in the shower to hold onto if needed. Also I have slight visual problems and found the lack of a light decor scheme especially in the room a bit troublesome. One person in our group of 3 has a gluten intolerance and it wasn't clear whether a gluten free option was available particularly at breakfast . These however were only slight inconveniences in an otherwise enjoyable stay.

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K Miller

May 2016

Poor Allergy Info

I asked to see the bar menu allergy list, and picked one of the few meals that was dairy free.

As I ordered it I asked them to double check the mayo as not all mayo is dairy free. Its a good job I did as although the meal containing mayo was on their dairy free menu, the mayo did in fact contain dairy!

Short stay

Another visit at this hotel.

Yet again a pleasant and enjoyable stay.

It would be rude to single out any members of staff for praise as they were all fantastic as usual. I've been working in the area over the past few months and whenever possible I always try to book in here.

Facilities are great, including the pool and gymnasium. Some renovation work is being done at the minute to hotel rooms, but I've hardly noticed any disruption. For the money, I highly recommend this hotel and it's staff.

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Steve T

March 2016

Village Hotel Maidstone

A1

David M

February 2016

village hotel

The hotel is currently undergoing refurbishment and so it was a little noisy and we were disrupted
in that we hd to use a fire escape to get to our hotel room.

It was quite a walk. The hotel room was newly refurbished so was very clean and tidy. Everything was in the room that you could want.