• Evaluate performance more effectively.
• Identify skill and competency gaps more efficiently.
• Provide more customized training and professional development. • Plan sufficiently for succession. • Make change management processes work more efficiently. How can you define the set of practices needed for effective performance? You can do this by adding a competency framework to your talent management program. By collecting and combining competency information, you can create a standardized approach to performance that's clear and accessible to everyone in the company. The framework outlines specifically what people need to do to be effective in their roles, and it clearly establishes how their roles relate to organizational goals and success. This article outlines the steps you need to take to develop a competency framework in your organization. Design Principles of a Competency Framework

A competency framework defines the knowledge, skills, and attributes needed for people within an organization. Each individual role will have its own set of competencies needed to perform the job effectively. To develop this framework, you need to have an in-depth understanding of the roles within your business. To do this, you can take a few different approaches: • Use a pre-set list of common, standard competencies, and then customize it to the specific needs of your organization. • Use outside consultants to develop the framework for you. • Create a general organizational framework, and use it as the basis for other frameworks as needed. Developing a competency framework can take considerable effort. To make sure the framework is actually used as needed, it's important to make it relevant to the people who'll be using it – and so they can take ownership of it. The following three principles are critical when designing a competency framework: 1. Involve the people doing the work – These frameworks should not be developed solely by HR people, who don't always know what each job actually involves. Nor should they be left to managers, who don't always understand exactly what each member of their...

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InterpersonalSkills for the Digital World
Elizabeth Johnson
ATE 550
InterpersonalSkills in the Workplace
Marshall University
Instructor: Dr. Feon Smith
Date: February 22, 2014
InterpersonalSkills for the Digital World
Introduction
It seems everyone you meet these days, from students in elementary school to their great-grandparents, has a cell phone. In addition, most people have other electronic devices as well, including tablets, laptop computers, and MP3 players. These devises have inarguably made worldwide communication much easier. However, as is often the case, convenience has come with a price.
I did not grow up in the digital age. When I was a child, the biggest revolution in interpersonal communication was the touch tone phone, and that was greeted with skepticism by my parents (“What’s so hard about dialing a phone that you need push buttons?”). In the 1970s, however, electronic communication took off. Fax machines were a wondrous invention, as was the clunky “car phone.” I remember my soon-to-be husband telling me in the late 1970s, that some day I would not only have a computer in my home, but that I would use it to send text, sound, pictures, and video all over the world, virtually instantly. Frankly, I thought he was a nut. If he had also told me that the computer would be small enough...

...What are TransferableSkills?
We all have “learned” abilities and “natural” abilities. Learned abilities are our skills and natural abilities are our talents. So what are Transferableskills or job-related skills? Simply put, transferableskills are the skills and abilities you have acquired during any activity in your life – your jobs, classes, projects, volunteer work, parenting, hobbies, sports, virtually anything – that are applicable to what you want to do in your next job. Learned abilities are skills you develop throughout your life and can apply to a variety of situations. An example would be the ability to coordinate multiple tasks. Job-related skills are skills that you use while in a particular job. An example: dental hygienist would know how to use the dental technology for cleaning teeth and how to take x-rays.
Why are TransferableSkills Important?
Bottom line: Transferableskills are essential for success in the competitive market place that we are in now. These are the skills that are applicable from job to job and to a variety of work settings.
The combination of: o strong academic and thinking skills, o strong technical skills, o a commitment to lifelong learning, o the...

...12/5/12
What are InterpersonalSkills?
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InterpersonalSkills
See also: Employability Skills and What are Social Skills?
What are InterpersonalSkills?
Interpersonalskills are the life skills we use every day to communicate and interact with other people, individually and in groups.
InterpersonalSkills:
Communication
What is Communication? Interpersonal Communication Skills Verbal Communication Non-Verbal Communication Listening Skills Active Listening Questioning | Types of Question Barriers to Effective Communication Improving Communication Reflecting Clarifying Building Rapport Communicating in Difficult Situations
Interpersonalskills include not only how we communicate with others, but also our confidence and our ability to listen and understand. Problem solving, decision making and personal stress management are also considered interpersonalskills. People with strong interpersonalskills are...

...For this task I would have to demonstrate the transferable business skills that I currently have and how I intend to further develop my transferableskills at the level needed for my intended career path.
Transferableskills are the general abilities you develop that are useful across a range of different jobs and industries. They might be role-related, technical or general. You can gain transferrable skills from many different ways from trainability among job types which is being able to learn a skill from one job and being able to use it working in another, transferability in seniority level which is skills being learnt in one position that can be used when in a higher management position and transferability among industries which is using a skill like problem solving in two different career industries
Within the career path that I will like to pursue in the further there are many transferableskill I have learnt from attending secondary school, college and working part time at The EDF London Eye that I will be able to use to use during university, my graduate jobs and any other job I will get and progress from.
Communication skills
Over the seven years of being in secondary and tertiary educational institutions and...

...InterpersonalSkills Report
Communication is a fundamental part of our everyday lives. It is a process of expressing thoughts by using verbal and non verbal communication. Having excellent interpersonalskills, allows us to achieve effective communication with our peers and colleagues. Working within the social care sector it is vital to be able to communicate effectively with service users and with work colleagues. There are many different types of communication and over the years this had developed immensely
In relation cultures, different cultures interpret verbal and non verbal communication in different ways. Some cultures may find some things you do disrespectful to them and their culture. ’Culture means the history, customs and ways that people learn as they grow up.’’ Stretch et al, 2007, pg 14. My understanding of this is that as we grow up, we are taught how to behave and how to act in a way that is normal in our own culture. We need to consider and respect the different cultural backgrounds that we find in our community. Cultural differences are a barrier in communicating because different cultures have different ways of communicating effectively than others. I am going to give three different examples.
Eye contact. In Britain, we learn that having eye contact with the person you are speaking to is an effective way of communicating and are a way of showing respect. Whereas,...

...Module 2 - Communication Skills
Communication is a complex process by which the sender encodes the message with language and sends to the receiver through an appropriate medium. When the other person receives the message, the receiver will listen to decode and interpret the message with understanding and then responds effectively as a feedback.
However, it is not as easy as it seems. Below I will briefly explain about interpersonal communication before moving into communication roadblocks and reflecting skills from module 2, and looking into anger and handling conflict from module 4.
Interpersonal Communication
Interpersonal communication is vital in our lives for the development of positive relationships by sharing our thoughts, feelings and behaviors with the others. Humans interact to fulfill a variety of our needs; we all need to work with other people, to feel secure about ourselves—to feel wanted, respected, accepted and valued—to love and be loved, to express ourselves, and to discover our own world, the physical world and the social world. According to Maslow (1970), the third level in his famous hierarchy of needs is ‘Love and Belonging Needs’. He found that human beings are sociable and generally need relationships with others.
Effective communication enhances our efficiency at work, personal growth, maturity and health. It helps to establish and maintain close connection with our...

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Interpersonalskills
According to Investopedia, interpersonalskills are skills used by a person to properly interact with others. In the business domain, the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonalskills include everything from communication and listening skills to attitude and deportment. Good interpersonalskills are a prerequisite for many positions in an organization. (http://www.investopedia.com/terms/i/interpersonal-skills.asp)
My Interpersonalskills:
Communication- I believe communication is vital in everything we do, from relationships to the workforce. I am efficient when I am talking to customers or my coworkers.
Conflict- rather it may be in my home or the workplace, I just take a deep breath and analyze the whole situation. I do what I can to resolve the conflict, because tension only makes the job harder.
Anger- I am not easily enraged. I am very self-disciplined and was raised in a good background. I have great work ethics and I know how to deal with situations that may seem to be crawling up a wall. I always stay calm.
Teamwork- I understand you can’t always work alone, so I am also very productive with working in teams and making sure that the team and myself can get everything...

...﻿ Interpersonalskills are the life skills all the human-being used every day to contact and interface with others, both separately and in groups. People who have worked on growing strong interpersonalskills are normally more successful in their masterly and personal live. Good interpersonalskills allow us to participate effectively as a member of a team. Moreover, employability skills can be defined as the transferableskills needed by a personal. Beside with good practical understanding and issue knowledge, employers often summarize a set of skills that they want from an employee. According to Cotton (2001), he said employers want employees to possess employability skills; that employers value generic employability skills over specific occupational (technical) skills; and that employers consider many entry‐level job applications to lack the required employability skills and express deep concerns regarding this deficiency. It is a fair conclusion then that those skills bracketed within the term “employability skills” are fast becoming a requirement for employment rather than desirable, and that employers see the responsibility for the development of such skills lying with educational institutions.
According to the...