Etiquetas

Pulse 2012: Ivor Macfarlane frees people from their preconceptions

I talk again with Ivor Macfarlane, IBM service management specialist, as he details the Service Management Simulator, a game with endless numbers of outcomes (based on inputs) that puts IT professionals and technology business people in each other's shoes. Ivor's philosophy: You need to understand why you're doing a job, not just how you're doing it, because when you understand why you're doing a job, you're more likely to do it in a way that's useful. 7:22