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A Piperlime Story

For awhile now, I've been wanting a simple gold bracelet to accompany my MK gold watch. I've searched high and low and finally found the perfect match! I had to have the Kate Spade "Heart of Gold" bracelet:

Perfection right? So I asked my lovely husband to get this for my birthday but to my disappointment, it was on back order, until about February. Well, I figured I could wait and had not seen anything better...especially for the price.

Several weeks went by and one day H got an email saying that our order had been canceled as they no longer had the product in stock. WHAT??! I was slightly perturbed that I had waited all that time for nothing, but no biggie...I would find it somewhere else, right? Unfortunately, I searched and searched...and searched, but no luck! Sadly, I decided to accept defeat and checked Piperlime.com one last time...just to make sure. And there it sat: "in stock"...or so it said. I didn't want to get my hopes hope, but I decided to call--just to make sure.

The sales representative who answered the phone was SO nice and when I told her my story, she looked in their system and found out they did have it in stock! She apologized profusely for the error...and offered a 20% discount plus free shipping! YIPPEE! I was super impressed with their service...I mean, I was just happy to be getting the bracelet after all! I am definitely a fan...way to go Piperlime!

The bracelet came today and I love it!

The gold tones look great together and I think it dresses up the watch for the weekends!

And I really LOVE the way Piperlime packages their items! Clearly I like green...

Had any good customer service experiences lately? It's amazing how it can really make your day.