Log in via the "My Account" link and click on the "My Orders" link. If you have not received your order within two weeks please call us at 1-800-827-8478. If you have a problem with a product or a discrepancy with your order let us know. Your complete satisfaction is our goal. Call us at 1-800-827-8478. Voice messages can be left anytime. Customer service representatives are available Mon-Fri 9:00am - 6:00pm EST | Closed - Saturday and Sunday

Upon placing your order you will receive an E-mail stating that your order has been entered into our system and has been sent to our warehouse for picking. You will receive a second e-mail at the time the order is packed and ready to leave our facility on its way to you.

If an item is listed on our internet site as being in stock, it is pretty accurate that the item is indeed in stock. If you plan to order large quantities of one particular item, it might be in your best interest to call and check with a customer service representative about available quantities of that particular item.

In order to serve you better our new line item backorder system allows us to backorder all out of stock products with a price of $35.00 or more or an aggregate total price of $35.00 or more when you order open stock items in volume. All back order products with a total aggregate total price under $35.00 will be cancelled. Customers who have paid by check or money order will be refunded. Charge customers will not be billed for unshipped product. Please reorder cancelled items in 30 days as they regularly come back into stock.

Most of the merchandise seen on our website and in our catalog is stocked at our primary warehouse. Some larger items and some specialty items are not stocked at our main facility, but are sent directly from the manufacturer. These items are flagged on our website as "Drop Shipped". Normal delivery time on most of these items is between two to three weeks. If delivery time exceeds three weeks please phone a Customer Service Representative for assistance.

Sales Tax applies for North Carolina addresses (see question below). If you choose to use our Rush Service you will be charged an additional fee of $5.00. Oversize items may require additional charges per order which are calculated during the shipping step of checkout. For more information, please see our Shipping Policy

Only if your shipping address is located in the state of North Carolina. NC sales tax rates vary by county.
For most NC counties, the sales tax rate is 7.75%. Exceptions: Alexander, Pitt, Haywood, Sampson, Catawba, Surry, Martin, and Cumberland are 8.00%; Mecklenburg is 8.25%.

Sign up For special offers, promotions, discounts and coupons through email. Follow us on FaceBook and Twitter for more great offers. All offers are effective only during the time advertised and cannot be applied to previous orders. Expiration dates and times are stated for each website offer and email promotion. Certain restrictions apply, gift cards are not discountable. See promotion details for further instructions and information.

Most shipments are made by UPS. Some smaller shipments and customers in APO's, HI, AK and PR will receive shipments made by Parcel Post. Oversize shipments will be made by private trucking firms. All other shipments, export or otherwise are made in the most economical and reliable manner.

We have implemented advanced technology and warehouse facilities over the years and have fast transit times for your orders after they are placed. Please be sure to review our delivery schedule located on our shipping information page.

If you need extra catalogs or know a friend who is interested in The Jerry's Catalog, give us a call or request one here. You can mail your catalog request to: Jerry's Artarama Catalog Dept., 6104 Maddry Oaks Ct., Raleigh, NC 27616-9997.

We always try our best to ensure that our web site and catalog are as free from errors as possible. However, with a site and catalog this large, typos do creep in from time to time. We ask that you call, write, or email if something looks wrong. Jerry's Artarama waives all responsibility for typographical errors.

Institutions with an open account may send in purchase orders by mail or fax. Contact us for details.
For internet ordering we accept only Mastercard, Visa, American Express, Discover and Bill Me Later. To pay with check or money order, mail your order form and payment to:

JERRYS ARTARAMA ORDER DEPT
6104 MADDRY OAKS CT
RALEIGH, NC 27616-9997

Return Policy

Jerry's Artarama wants you to be 100% satisfied with the service and merchandise that we have sold you. If you are not completely satisfied with any part of the order, please feel free to return the item(s) within 30 days. Items must be in resellable condition (original packaging, instructions, and all parts). If your order is lost or damaged please contact our Problem Resolution Department either by email at cs@jerrysartarama.com or call 1-800-827-8478. Return freight on problem orders must be approved prior to shipping or otherwise cannot be refunded.

If you are sending a package back please make sure your original order number(s) are provided for the items that are being returned.

Attn: Returns
101 Peter Gill Rd.
Henderson, NC 27536

Shipping will be covered by our company under any condition in which a return is deemed necessary. These conditions include and are limited to if our company has made the mistake, if the product is damaged in transit or if the product is defective.
If the return is due to your mistake, is no longer needed, or will not meet your needs you are responsible for return shipping. We regret that mats, custom cut frames, DVD's, books and flat files are not able to be returned for a refund. Only exchanges for identical product will occur for books and dvd's.

Damages, Defects, and Mistakes:

Our company strives to handle your orders in a professional and perfect manner, but occasionally a mistake can happen. When you receive your order we ask that you open your packages promptly and inspect for hidden damages and/or defects.

To better serve you faster..
In an effort to speed up resolution we ask that a picture or pictures of the situation be emailed to us. This assists us in having issues correct with packaging, manufacturers, and shipping companies. Images are truly worth a thousand words. We understand that not everyone has a digital camera or a camera phone, however we hope people understand that a picture speeds the process and allows us to work with a variety of companies to get issues resolved.