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Salesforce Sales Cloud

By Salesforce

Intercom

By Intercom

Software ComparisonSalesforce Sales Cloud vs Intercom

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Salesforce Sales Cloud

CRM

Intercom

CRM

Most Favorable User Review

Salesforce Sales Cloud

CRM

10

Sean O'Connell

Mar 10, 2016

Salesforce has been a massive help with sales and organization. After working at a few companies that leverage SFDC (some well, some not so well), it's very easy to see how SFDC benefits the team as a whole. Everything from organization, tasks, events, and even communication between the team is seamless. Over the years, I've seen SFDC grow in cases of look and feel, ease of use and flexibility.Some of the apps off the app exchange have been great when needed to add to the customization needed for usage, as well as the ability to grow within the tool seamlessly. The new mobile apps have also made things easier when looking at what it can provide. Salesforce 1 is simple to use, but has some downfalls when it comes to value.

Pros :

Being able to organize everything from tasks, opps and even leads.

The ability to track every interaction throughout the process, whether it's through lead gen, qualifications, sales or even the close, everything is easy to access and break down.

All real-time information. Makes it simple, especially when working with teams that are not "sitting next to you". I've used it to communicate with my team when I'm in the UK and they are in USA and India, so even on different time zones, we were all on the same page.

Cons :

Salesforce1 doesn't give much value to the overall ease of getting information into SFDC and being able to pull it out.

When I'm on the road, it can be difficult to pull up history, get my notes and figure out what I need to address during a meeting.

Some of the "out of the box" abilities are too simple. Not having the ability to mass change Leads to Contacts, or edits without having to download an app from the app exchange gets annoying, especially when you have to customize the system to work alot of the apps.

Intercom

CRM

10

Joris Brabants

Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.

All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

Most Unfavorable User Review

Salesforce Sales Cloud

CRM

4

Emilee Anderson

Oct 27, 2015

Overall, the tool was just not a fit for a small business with one or two internal marketers/sales people. The software itself is a bit overwhelming and take A LOT of time to work through. When I first started in my current position, I lobbied to have Salesforce brought back as the backbone of our sales and marketing data. We had thousands of contacts just sitting there out of date and not doing us any good. So, we decided to purchase Data Clean as well. It started out alright as I spent hours cleaning up our data. But the more I went along, the more I realized that Clean was pretty much worthless for us. It did not have updated info for our current contacts, and I was never able to find the new lead contact info that I was looking for. It was just not a good fit for our company size and objectives.

Pros :

For a large organization, I can see how it would make sense. It is a large-scale tool. My team really only just scratched the surface of how we could use the tool in our day to day activities. There seem to be some functions and tasks to help the hardcore sales person, but there was little offering in the way of training. (Maybe there is training, I just wasn't able to access it or find it). Another benefit, which would have been great if I could get it to work, is the overall integration with any tool out there. Obviously a perk of using one of the largest CRMs available is that other tools typically integrate first with Salesforce before any other tool. If these integrations had worked for me, I'd say it would have been one of the main benefits.

Cons :

I must have spent hours reading their help boards and watching videos trying to figure out the most simple tasks. I had a premium LinkedIn account, and it was never able to integrate with Salesforce. When we first bought HubSpot, I tried integrating our Salesforce license to no avail. Same story with Sidekick. This could have been since I wasn't using Salesforce to its full capacity to begin with, but I couldn't even get them to connect period. The support staff was very unhelpful throughout the process as well. Simply shifted the blame to whatever another tool I was trying to connect it with. Also, in order to reactivate our license, we were forced to sign a 3-year contract. This was a decision we regretted after the first 6 months and are now stuck with a license we don't and can't really use.

Intercom

Most Favorable Critic Review

Salesforce Sales Cloud

CRM

100

Renee Shipley , TopTenReviews

Friday 17 October 2014

While the pay scale for its services is tricky to understand and it is hard to get a hold of live support, Salesforce has the most user-friendly interface, the best uses for contact management, and the most advanced sales and marketing strategies among the CRM software we reviewed.

Intercom

CRM

100

Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

Salesforce Sales Cloud

Intercom

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