FAQ

Q?

How do I download the mobile application and register as member?

A.

LUBUDS membership mobile application (LUBUDS® APP) is available at Apple Store or Google Play. The LUBUDS® APP supports designated mobile devices using iOS8.3 or above, or Android 4.2 or above. To register as basic member, please fill in the requested field with a valid mobile number and a recent profile picture for membership identification.

Q?

Must I upload my profile picture?

A.

The profile picture is essential for validating your membership by our staff. If your membership cannot be identified, we may not be able to provide you the member benefits.

Q?

Can I combine two of my membership accounts with two different mobile numbers or transfer my account to other members?

A.

We apologize that you can neither combine your membership accounts with different mobile numbers nor transfer your account to other members. For your account’s security, we also do not suggest you lend or share your membership with others.

Q?

How should I report lost of my membership if I lost my mobile phone?

A.

Please contact our membership officer by email at members＠lubuds.com for filing a lost report. It takes at least 5 working days to process.

Q?

What if I forget my password?

A.

You can go to the login page of LUBUDS® APP, click on “Forgot Password” and enter the registered mobile phone number for membership. An SMS for verification will be sent to the number. Members could reset the password and use the new password to enter the LUBUDS® APP.

Q?

How can I change my member’s profile or profile picture?

A.

Please contact our membership officer by email at members＠lubuds.com for changing your member’s profile or profile picture. Please note that our membership office may ask you to provide personal information to validate your membership. It takes at least 5 working days to process.

Q?

How can I change my membership account if I change my mobile number?

A.

Please contact our membership officer by email at members＠lubuds.com for changing your membership accounts with your new mobile number. Please note that our membership office may ask you to provide personal information to validate your membership. It takes at least 5 working days to process.

Q?

Why couldn’t I receive the notification?

A.

To be able to receive the notification, please make sure function of “notification” on the setting page is turned on.
9. How would my personal information be protected?
All members’ personal information are protected. Please read our Privacy Policy Statement on LUBUDS APP.

Q?

How would my personal information be protected?

A.

Q?

What is the validity period of my membership?

A.

Any membership will be valid for one year from the registration date as basic member. (For example: If a member successfully registered as basic member on 1st April 2018, his/her membership will end on 31st March 2019) Points will also be expired when the membership year ends. You should collect the points again for upgrading the membership or redemption of e-coupons in the next membership year.

Q?

How to upgrade into a PREMIUM member?

A.

If a newly registered member has accumulated 20,000 points within 3 months after registration, the member will automatically become a PREMIUM member. Accumulated points are counted by the total points collected, including any points that have been used.

Q?

Can I upgrade to PREMIUM member over 3 months after registration?

A.

Sorry, if it is over 3 months after registration, BASIC members cannot upgrade to PREMIUM member within their membership year. Members should accumulate 20,000 points within 3 months after their next membership year starts in order to upgrade to PREMIUM membership.

Q?

What is the validity period of a PREMIUM membership?

A.

Any membership is valid for one year. If a BASIC member has upgraded into a PREMIUM member, the validity period of membership still counts from the registration date as basic member. The validity period will not be extended by upgrading your membership.

Q?

How to renew the PREMIUM membership?

A.

PREMIUM members must accumulate extra 10,000 points with their membership year in order to renew their PREMIUM membership. If the accumulated points are less than 10,000 points, the member will lose the PREMIUM membership and turn back into BASIC member in the next membership year, and the member will need to accumulate 20,000 points again to upgrade to a PREMIUM membership. No matter which membership, points accumulated will expire when the membership year ends, and members will need to collect points starting from zero again in their next membership year.

Q?

Which outlets are available for earning LUBUDS® points?

A.

You can earn points by any spending on our restaurants (All branches of Yaki ANA, ZUSHI ANA, ANA GURA, ANA SUSHI, ANA TEN, SUSHI SENJU, all branches of WHAT THE PHO, THE PHO, CHERRY TOKYO CAFE, CLUB ALBERGUE 1601 and Sushi Ima; ALBERGUE 1601 (Macau) and ANA Chill Bar are excluded.) Any take-away service by DELIVEROO®, private or corporate functions or banquets are excluded.

Q?

How do I earn LUBUDS® points?

A.

You will receive a receipt with QR code after your patrons in our restaurants. Please login to your account and scan the QR code within its valid period (72 hours). Notification will be sent to you if it is successful and the points will be shown on your account in 5 days.

Q?

How is LUBUDS® point calculated?

A.

Members can earn 1 point by spending HKD1 in our restaurants*, while cents will not be counted.
* ALBERGUE 1601 (Macau) and ANA Chill Bar are not included.

Q?

Do service charge, discount and tips counted as points?

A.

Points are calculated by actual amount after discount and usage of discount coupons, together with the service charge. Expenditure on tips and purchasing cash coupon cannot be calculated as points.

Q?

How long is the QR code valid for scanning and collecting points?

A.

The QR code is valid within 72 hours from the time of issued. If the QR code is not successfully scanned within 72 hours, it will not be re-issued.

Q?

Why couldn’t I scan the QR code?

A.

Before scanning the QR code, please make sure the camera function of LUBUDS® APP on your mobile phone is turned on.

Q?

What if the QR code is not functioning?

A.

When the QR code is not functioning, you may ask our frontline staff for assistance or contact our member officer via members@lubuds.com with the image of your receipt within the valid time of the QR code, which cut-off time of your request is based on our receiving time of your emails.

Q?

How to redeem e-coupons?

A.

Please press “E-coupon” in the menu. At “Redemption Center”, choose the restaurant brand which you would like to redeem its coupon, and the coupons applicable to the selected brand will be shown on screen. After choosing your favorite coupon, please study the terms & conditions. If there is okay, please press “Redeem” and choose the number of coupons you want. Press the tick button “ü” to confirm the redemption.

Q?

Can I cancel any redeemed coupon to get the points back?

A.

Any points that have been used for coupon redemption cannot be returned. Therefore, please study the terms & conditions before redeeming coupons and notice the valid shops, valid period and other limitations before redemption. All points spent cannot be re-issued.

Q?

How to use the e-coupon?

A.

Please follow the instruction on your e-coupon. During making order or before settling your bill, please choose the coupon you want to use under “My Coupon”. Please show the QR code of the coupon and let our staff scan it as to use the coupon. Scanned coupon QR code will expire and the coupon will be removed from your membership account automatically.