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Description

Sierra 101 OS X Support Essentials 10.12 is a three-day course that gives you a tour of macOS Sierra and covers the best ways to support macOS Sierra users.

The course includes lectures and hands-on exercises that provide real-world experience.

Who should attend

• Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in education or business organizations

• Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

What you’ll learn

• The macOS Sierra troubleshooting process• How to use macOS Sierra tools and resources to troubleshoot macOS Sierra• macOS Sierra features and functionality, including how to find more information about macOS Sierra• How to prepare for Apple Certified Support Professional (ACSP) 10.12 certification