[SOLVED] Restart Loop > Format the hard drive and reinstall the OS and all MS updates

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[SOLVED] Restart Loop > Format the hard drive and reinstall the OS and all MS updates

My laptop is running Windows XP. I "upgraded" from ZA Free 7.? to ZA Free 9.2 and ever since my initial restart, I get a black box open up for something called cpes_clean_launcher.exe with a blinking cursor after a c prompt.

Along with that an error box opens the says "Check Point Endpoint Security Removal" "A restart is required to complete the removal of Endpoint Security". "Click OK to restart now", which I did initially and just got into a loop where it happens every time I restart now no matter what I do.

The laptop is configured to automatically connect to my wireless connection and all I usually have to do to access the Internet is open a browser. BUT NOW the strange thing is that I can no longer access the internet and a DIAL UP Connection log in box pops up...Never saw this before. hmmm?

The same Dial Up box now also pops up on my desktop, which occurred after AT&T tech support "helped me" try to configure my home network so I'm sure that has something to do with that and probably nothing to do with ZA Free but it's just strange.

So, I logged in a Administrator and noticed that ZA Free 7.? still shows up in Add/Remove Programs but when I try to uninstall it, I'm denied because it says I don't have access and to please see administrator. I tried system restore but does not work either "Restoration Incomplete".

Re: Restart Loop

Well there no telling what was installed on this pc before you got it.

there could be remnants of any number of security applications that might be causing this issue.

I'm afraid to say the best and quickest way to get the system back to a working machine and to know all other issues are gone would be to format the hard drive and reinstall the OS and all MS updates fresh.

Hopefully you got as OS install cd and key with your system when you bought it. If you don't then don't format the drive.

Re: Restart Loop

FYI...I was able to complete a system restore by restarting in Safe Mode by pressing F8 during system start up...before the WinXP logo shows. Then executed system restore from command line by clicking Start > Run & typing "CMD" then at the C Prompt, typing
C:\windows\system32\restore\rstrui.exe
and Enter

This got me out of the loop and I was able to access the Internet...At least initially. Now, the strange thing is I keep losing the connection and keep getting either a blank page that loads but it says "Done" in bottom left corner or I get a "Server Not Found", "Connection Timed Out" or offline mode error that tells me "To go online, uncheck Work Offline from the File menu". All the while, the Wireless Network Connection says it's "Connected".