Abstract

Background

Postal surveys are a frequently used method of data collection in health services
research. Low response rates increase the potential for bias and threaten study validity.
The objectives of this study were to estimate current response rates, to assess whether
response rates are falling, to explore factors that might enhance response rates and
to examine the potential for non-response bias in surveys mailed to healthcare professionals.

Methods

A random sample of postal or electronic surveys of healthcare workers (1996-2005)
was identified from Medline, Embase or Psycinfo databases or Biomed Central. Outcome
measures were survey response rate and non response analysis. Multilevel, multivariable
logistic regression examined the relationship between response rate and publication
type, healthcare profession, country and number of survey participants, questionnaire
length and use of reminders.

Results

The analysis included 350 studies. Average response rate in doctors was 57.5% (95%CI:
55.2% to 59.8%) and significantly lower than the estimate for the prior 10 year period.
Response rates were higher when reminders were sent (adjusted OR 1.3; 95%CI 1.1-1.6)
but only half the studies did this. Response rates were also higher in studies with
fewer than 1000 participants and in countries other than US, Canada, Australia and
New Zealand. They were not significantly affected by publication type or healthcare
profession (p > 0.05). Only 17% of studies attempted assessment of possible non-response
bias.

Conclusion

Response rates to postal surveys of healthcare professionals are low and probably
declining, almost certainly leading to unknown levels of bias. To improve the informativeness
of postal survey findings, researchers should routinely consider the use of reminders
and assess potential for non-response bias.