PAX Mouthpiece

My PAX makes a rattling noise when I shake it. Is that normal? +

There are two components in PAX that will make a bit of noise.

The mouthpiece has a small, sliding ring on the metal stem. This piece needs to freely shake back and forth for the mouthpiece to open and close properly - keep this clean to prevent your mouthpiece from getting jammed with build-up.

The other part you'll hear is the internal accelerometer, a loose ball bearing with sensors around it that detects the motion of PAX. When you shake the device to check the battery level, you'll hear the accelerometer making a slight clicking noise.

My mouthpiece won’t stay closed. +

The mouthpiece sits on top of a spring and as you push down about half-way, a clasp grabs the metal ring that sits just under the plastic mouthpiece.

If you’re having trouble keeping the mouthpiece in the off position, there’s a good chance you’re pushing down too far and missing the clasp, causing the spring to bottom out and pop up the mouthpiece.

Try this: Slowly press down on the mouthpiece until the clasp grabs the sliding ring, about half way down. Then gently release your finger or thumb.

Listen for this: If you hold PAX up to your ear when closing the mouthpiece, you’ll hear a slight click when the clasp catches the sliding ring. If you hear two clicks, it means you’ve gone past the clasp. After you’ve become familiar with the motion, you’ll be able to close the mouthpiece quickly and easily.

My mouthpiece is moving slow or is stuck in the closed position. +

There are a few reasons a mouthpiece becomes sticky or stuck in the closed position, but only you can prevent a stuck mouthpiece.

Reason #1: Buildup on the mouthpiece metal stem and sliding ring.

Overtime, residue will build up on the outside and inside of the metal mouthpiece stem and can begin to cause your mouthpiece to move slow or sluggishly. Unless you regularly maintain your PAX by soaking the mouthpiece and applying mouthpiece lubricant, this will get more severe and your mouthpiece could eventually become jammed in place.

The sliding ring that sits underneath the mouthpiece plastic helps latch your mouthpiece in the OFF position. It’s important to keep this piece clean so that it moves freely or your device may need servicing to remove the mouthpiece.

Try this: The best way to remove a sticky mouthpiece is to gently warm up the residue that's preventing the mouthpiece from releasing. You can try blowing warm air into the top of the closed mouthpiece, leave your PAX in the sun or in your pocket and let body heat do the work for you. Press the mouthpiece down slowly but firmly, wiggling it back and forth, until it slowly pushes itself back out. If you are able to remove your mouthpiece (whew!), clean and lubricate your mouthpiece before reinserting it into PAX. Check out our related FAQ’s below.

Reason #2: Disassembling the mouthpiece.

PAX asks that you never disassemble your mouthpiece. If you have disassembled your mouthpiece at any point and it is stuck in the off position, it will need to be sent to the PAX Pros for service.

Do not try this: Put down the pliers! Please do not ever use any tools to try and remove your mouthpiece as this may cause permanent damage to your PAX, and is not covered under the warranty.

If you are unable to remove a stuck mouthpiece contact the PAX Pros using our Support Request form.

How to Apply PAX Lubricant

Read our cleaning guide:

Related Articles:

When I turn PAX on, I see solid Yellow, Orange or Red instead of Purple or Green +

PAX is displaying your current temperature setting -- this means the internal sensor inside PAX that detects whether or not your mouthpiece is inserted, is having a bit of trouble reading the mouthpiece as being in the “ON” position. The sensor then tells your PAX to stop heating, just in case you’re cleaning your device.

When the sensor isn’t detecting your mouthpiece, PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away.

Regularly soaking the mouthpiece in isopropyl alcohol and applying mouthpiece lubricant is one of the best ways to ensure your PAX continues to perform in top vape-shape.

Try this:

Before contacting PAX Support, soak your mouthpiece and apply mouthpiece lubricant per our instructions. You should be back to plooming in no time!

If you still have trouble:

Can I soak my mouthpiece? +

Throw the mouthpiece and screen in a container of Isopropyl Alcohol or warm soapy water while you clean the rest of your PAX.

Or soak the mouthpiece and screen at least overnight, at least once a month.

Rinse with water and dry both off.

Reinsert the screen.

Apply lubricant to the mouthpiece per instructions and click a few times to distribute.

In-A-Hurry PAX Cleaning Tips +

Sometimes you only have a few minutes to clean your PAX. The PAX Pros selected some highlights for getting your device clean and ready to head out when time is of the essence. This should take less than 5-10 minutes.

Use a pipe cleaner moistened with IPA to floss through the vapor tube.

Use a Q-tip moistened with IPA to clean out the oven. Discoloration in the oven and on the screen is ok! Just as long as there is no buildup.

Rinse off mouthpiece and screen and dry with a paper towel.

Reinsert your oven screen.

Apply lubricant to your mouthpiece, reinsert and then click in and out 10 times to distribute the lubricant.

Bada bing bada boom. Your PAX is clean!

If you don't have 10 minutes to clean your PAX, a lubricant application should keep your PAX running for another 5 uses or so.

Deep cleaning your mouthpiece +

Soaking: Your mouthpiece should be soaked at least once a month for 30 minutes. Or better yet, regularly soak your mouthpiece and screen together while you clean the vapor path and oven of PAX.

Sliding ring: Located on the metal mouthpiece stem, next to where it connects to the black, plastic part, is a small sliding ring. This component should slide freely back and forth. If it appears sticky or stuck in place, be sure to give it some extra care. Soaking the mouthpiece in isopropyl alcohol and wiping it down should do the trick.

Inside the metal stem: This is a favorite place for residue to hide out. One trick for cleaning in here is to bend a pipe cleaner in half, to double its diameter. Dip it in isopropyl alcohol and get a snug scrub of the inside of the stem.

If you prefer to have a totally fresh start with your mouthpiece, we offer replacements in our webstore.

What is the mouthpiece lubricant and how do I use it? +

Mouthpiece Lubricant should be a part of your regular maintenance. Applying PAX’s food-grade, water-soluble lubricant to your mouthpiece after cleaning (or even in between cleanings) prevents buildup from accumulating and ensures smooth mouthpiece action every time. Lubricant also keeps the internal sensor that detects whether or not the mouthpiece is in the ON/OFF position free of buildup.

Selected by the same engineers who designed the device, lubricant helps protect and prolong the life of your investment and makes future cleanings a breeze.

For more tips, the PAX Pros recommend you:

Watch this:

Read this:

To Purchase:

I have to push my mouthpiece in slightly for PAX to heat up. +

Are you seeing a temperature color on the LED (yellow, orange, or red) when this occurs? It sounds like the internal sensor inside PAX is having a bit of trouble detecting the mouthpiece as being in the “on” position and is telling your PAX to stop heating, just in case you’re cleaning your device!

PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away. Before contacting PAX Support, apply mouthpiece lubricant per our instructions. You should be back to plooming in no time! If you still have trouble, please send us a Support Request.

Watch this:

Read this:

Related Articles:

When I turn PAX on, I see solid Yellow, Orange or Red instead of Purple or Green +

PAX is displaying your current temperature setting -- this means the internal sensor inside PAX that detects whether or not your mouthpiece is inserted, is having a bit of trouble reading the mouthpiece as being in the “ON” position. The sensor then tells your PAX to stop heating, just in case you’re cleaning your device.

When the sensor isn’t detecting your mouthpiece, PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away.

Regularly soaking the mouthpiece in isopropyl alcohol and applying mouthpiece lubricant is one of the best ways to ensure your PAX continues to perform in top vape-shape.

Try this:

Before contacting PAX Support, soak your mouthpiece and apply mouthpiece lubricant per our instructions. You should be back to plooming in no time!

If you still have trouble:

My mouthpiece is moving slow or is stuck in the closed position. +

There are a few reasons a mouthpiece becomes sticky or stuck in the closed position, but only you can prevent a stuck mouthpiece.

Reason #1: Buildup on the mouthpiece metal stem and sliding ring.

Overtime, residue will build up on the outside and inside of the metal mouthpiece stem and can begin to cause your mouthpiece to move slow or sluggishly. Unless you regularly maintain your PAX by soaking the mouthpiece and applying mouthpiece lubricant, this will get more severe and your mouthpiece could eventually become jammed in place.

The sliding ring that sits underneath the mouthpiece plastic helps latch your mouthpiece in the OFF position. It’s important to keep this piece clean so that it moves freely or your device may need servicing to remove the mouthpiece.

Try this: The best way to remove a sticky mouthpiece is to gently warm up the residue that's preventing the mouthpiece from releasing. You can try blowing warm air into the top of the closed mouthpiece, leave your PAX in the sun or in your pocket and let body heat do the work for you. Press the mouthpiece down slowly but firmly, wiggling it back and forth, until it slowly pushes itself back out. If you are able to remove your mouthpiece (whew!), clean and lubricate your mouthpiece before reinserting it into PAX. Check out our related FAQ’s below.

Reason #2: Disassembling the mouthpiece.

PAX asks that you never disassemble your mouthpiece. If you have disassembled your mouthpiece at any point and it is stuck in the off position, it will need to be sent to the PAX Pros for service.

Do not try this: Put down the pliers! Please do not ever use any tools to try and remove your mouthpiece as this may cause permanent damage to your PAX, and is not covered under the warranty.

If you are unable to remove a stuck mouthpiece contact the PAX Pros using our Support Request form.

How to Apply PAX Lubricant

Read our cleaning guide:

What is the mouthpiece lubricant and how do I use it? +

Mouthpiece Lubricant should be a part of your regular maintenance. Applying PAX’s food-grade, water-soluble lubricant to your mouthpiece after cleaning (or even in between cleanings) prevents buildup from accumulating and ensures smooth mouthpiece action every time. Lubricant also keeps the internal sensor that detects whether or not the mouthpiece is in the ON/OFF position free of buildup.

Selected by the same engineers who designed the device, lubricant helps protect and prolong the life of your investment and makes future cleanings a breeze.

Can I soak my mouthpiece? +

Throw the mouthpiece and screen in a container of Isopropyl Alcohol or warm soapy water while you clean the rest of your PAX.

Or soak the mouthpiece and screen at least overnight, at least once a month.

Rinse with water and dry both off.

Reinsert the screen.

Apply lubricant to the mouthpiece per instructions and click a few times to distribute.

In-A-Hurry PAX Cleaning Tips +

Sometimes you only have a few minutes to clean your PAX. The PAX Pros selected some highlights for getting your device clean and ready to head out when time is of the essence. This should take less than 5-10 minutes.

Use a pipe cleaner moistened with IPA to floss through the vapor tube.

Use a Q-tip moistened with IPA to clean out the oven. Discoloration in the oven and on the screen is ok! Just as long as there is no buildup.

Rinse off mouthpiece and screen and dry with a paper towel.

Reinsert your oven screen.

Apply lubricant to your mouthpiece, reinsert and then click in and out 10 times to distribute the lubricant.

Bada bing bada boom. Your PAX is clean!

If you don't have 10 minutes to clean your PAX, a lubricant application should keep your PAX running for another 5 uses or so.

Deep cleaning your mouthpiece +

Soaking: Your mouthpiece should be soaked at least once a month for 30 minutes. Or better yet, regularly soak your mouthpiece and screen together while you clean the vapor path and oven of PAX.

Sliding ring: Located on the metal mouthpiece stem, next to where it connects to the black, plastic part, is a small sliding ring. This component should slide freely back and forth. If it appears sticky or stuck in place, be sure to give it some extra care. Soaking the mouthpiece in isopropyl alcohol and wiping it down should do the trick.

Inside the metal stem: This is a favorite place for residue to hide out. One trick for cleaning in here is to bend a pipe cleaner in half, to double its diameter. Dip it in isopropyl alcohol and get a snug scrub of the inside of the stem.

If you prefer to have a totally fresh start with your mouthpiece, we offer replacements in our webstore.

What is the mouthpiece lubricant and how do I use it? +

Mouthpiece Lubricant should be a part of your regular maintenance. Applying PAX’s food-grade, water-soluble lubricant to your mouthpiece after cleaning (or even in between cleanings) prevents buildup from accumulating and ensures smooth mouthpiece action every time. Lubricant also keeps the internal sensor that detects whether or not the mouthpiece is in the ON/OFF position free of buildup.

Selected by the same engineers who designed the device, lubricant helps protect and prolong the life of your investment and makes future cleanings a breeze.

Watch this:

Read this:

To Purchase:

Related Articles:

When I turn PAX on, I see solid Yellow, Orange or Red instead of Purple or Green +

PAX is displaying your current temperature setting -- this means the internal sensor inside PAX that detects whether or not your mouthpiece is inserted, is having a bit of trouble reading the mouthpiece as being in the “ON” position. The sensor then tells your PAX to stop heating, just in case you’re cleaning your device.

When the sensor isn’t detecting your mouthpiece, PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away.

Regularly soaking the mouthpiece in isopropyl alcohol and applying mouthpiece lubricant is one of the best ways to ensure your PAX continues to perform in top vape-shape.

Try this:

Before contacting PAX Support, soak your mouthpiece and apply mouthpiece lubricant per our instructions. You should be back to plooming in no time!

If you still have trouble:

I have to push my mouthpiece in slightly for PAX to heat up. +

Are you seeing a temperature color on the LED (yellow, orange, or red) when this occurs? It sounds like the internal sensor inside PAX is having a bit of trouble detecting the mouthpiece as being in the “on” position and is telling your PAX to stop heating, just in case you’re cleaning your device!

PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away. Before contacting PAX Support, apply mouthpiece lubricant per our instructions. You should be back to plooming in no time! If you still have trouble, please send us a Support Request.

Watch this:

Read this:

In-A-Hurry PAX Cleaning Tips +

Sometimes you only have a few minutes to clean your PAX. The PAX Pros selected some highlights for getting your device clean and ready to head out when time is of the essence. This should take less than 5-10 minutes.

Use a pipe cleaner moistened with IPA to floss through the vapor tube.

Use a Q-tip moistened with IPA to clean out the oven. Discoloration in the oven and on the screen is ok! Just as long as there is no buildup.

Rinse off mouthpiece and screen and dry with a paper towel.

Reinsert your oven screen.

Apply lubricant to your mouthpiece, reinsert and then click in and out 10 times to distribute the lubricant.

Bada bing bada boom. Your PAX is clean!

If you don't have 10 minutes to clean your PAX, a lubricant application should keep your PAX running for another 5 uses or so.

About PAX mouthpiece lubricant +

Most PAX features are controlled by the mouthpiece, so you’ll definitely want to keep this component primed. By routinely applying the mouthpiece lubricant after your regular cleanings (and in between cleanings too), you’ll be reducing residue before it has a chance to accumulate and create issues.

How to apply lubricant:

A little goes a long way! Simply brush a drop’s worth on the exterior of the mouthpiece’s metal stem, near the sliding ring, and make sure to use the applicator brush in the interior of the of the metal mouthpiece stem. Reinsert the mouthpiece into PAX, click 10+ times to disperse the lubricant, and you’re good to go!

Watch this video:

Read this guide:

Deep cleaning your mouthpiece +

Soaking: Your mouthpiece should be soaked at least once a month for 30 minutes. Or better yet, regularly soak your mouthpiece and screen together while you clean the vapor path and oven of PAX.

Sliding ring: Located on the metal mouthpiece stem, next to where it connects to the black, plastic part, is a small sliding ring. This component should slide freely back and forth. If it appears sticky or stuck in place, be sure to give it some extra care. Soaking the mouthpiece in isopropyl alcohol and wiping it down should do the trick.

Inside the metal stem: This is a favorite place for residue to hide out. One trick for cleaning in here is to bend a pipe cleaner in half, to double its diameter. Dip it in isopropyl alcohol and get a snug scrub of the inside of the stem.

If you prefer to have a totally fresh start with your mouthpiece, we offer replacements in our webstore.

My mouthpiece seems to get hot when drawing on PAX. +

Even though your oven is hot, the mouthpiece is not. The mouthpiece for PAX, made from surgical-grade, high-heat-resistant plastic, does not really increase in temperature, at least not to any point that is noticeable by touch. Any heat you may experience is from the vapor you’re pulling directly from the oven. You can minimize the amount of heat coming in contact with your lips through a few minor adjustments:

Try this:

Place your lips over the opening of the mouthpiece and not in the opening.

Draw from PAX slowly. “Sip it, don’t rip it!” A gentle 2- to 3-second gentle draw before inhaling is sufficient to clear all the vapor in the oven chamber.

Related Articles:

My PAX feels too hot to handle. +

There are many ways to enjoy PAX. Playing hot potato should not be one of them. The exterior shell is made of a bead blasted, anodized aluminum, specifically chosen by the PAX engineers because it’s great at absorbing and dispersing heat, especially when in contact with your hand. Plus, it looks nice and is made to last you at least 10 years!

Try this:

Turn on PAX and set it on a flat surface.

Green means go! As soon the LED turns green, wrap your hand around the shell.

You’ll immediately feel the heat dissipate on contact.

Vapor Path and Oven Cleaning Tips +

Keeping PAX’s vapor path and oven clean ensures you have a great plooming session, every time. If residue is allowed to accumulate in these areas, you may find PAX taking longer to heat up and the draw becoming restricted.

To clean the vapor path, moisten a pipe cleaner with isopropyl alcohol and insert through the opening next to the temperature button. Be sure to give the pipe cleaner a quick shake before; a little bit of liquid goes a long way.

Gripping the pipe cleaner in the middle, right above the vapor path, will help keep the pipe cleaner from bending while dislodging the screen.

Once the screen is popped out, push the pipe cleaner back and forth. Repeat as necessary: you want to be able to see directly through the device.

ALWAYS make sure the oven is cool and the LED is displaying your current temperature setting before cleaning or packing it.

Like the screen, the oven walls may become discolored, but so long as you’re removing any buildup, the oven will heat up effectively.

A Q-tip and/or paper-towel moistened with isopropyl alcohol are great for cleaning the oven. The more frequently you clean the oven, the easier it will be.

Can I soak my mouthpiece? +

Throw the mouthpiece and screen in a container of Isopropyl Alcohol or warm soapy water while you clean the rest of your PAX.

Or soak the mouthpiece and screen at least overnight, at least once a month.

Rinse with water and dry both off.

Reinsert the screen.

Apply lubricant to the mouthpiece per instructions and click a few times to distribute.

Related Articles:

What is the mouthpiece lubricant and how do I use it? +

Mouthpiece Lubricant should be a part of your regular maintenance. Applying PAX’s food-grade, water-soluble lubricant to your mouthpiece after cleaning (or even in between cleanings) prevents buildup from accumulating and ensures smooth mouthpiece action every time. Lubricant also keeps the internal sensor that detects whether or not the mouthpiece is in the ON/OFF position free of buildup.

Selected by the same engineers who designed the device, lubricant helps protect and prolong the life of your investment and makes future cleanings a breeze.

Watch this:

Read this:

To Purchase:

How should I insert the screen in the oven? +

Correct placement of the screen will greatly impact the quality of vapor.

Try this:

First, always be sure the oven is cool before removing the screen.

Hold your PAX so that the oven is facing up towards you.

Place one corner of the screen in the end of the oven furthest away from the vapor path's opening.

Lay the other end in loosely so it sits high above the opening to the vapor path.

Press firmly down in the center of the screen, so that it curves in the middle.

The screen should lock right in place.

After inserting, flip your PAX over and tap the sides. If the screen stays put then you're good to go!

In-A-Hurry PAX Cleaning Tips +

Sometimes you only have a few minutes to clean your PAX. The PAX Pros selected some highlights for getting your device clean and ready to head out when time is of the essence. This should take less than 5-10 minutes.

Use a pipe cleaner moistened with IPA to floss through the vapor tube.

Use a Q-tip moistened with IPA to clean out the oven. Discoloration in the oven and on the screen is ok! Just as long as there is no buildup.

Rinse off mouthpiece and screen and dry with a paper towel.

Reinsert your oven screen.

Apply lubricant to your mouthpiece, reinsert and then click in and out 10 times to distribute the lubricant.

Bada bing bada boom. Your PAX is clean!

If you don't have 10 minutes to clean your PAX, a lubricant application should keep your PAX running for another 5 uses or so.

About PAX mouthpiece lubricant +

Most PAX features are controlled by the mouthpiece, so you’ll definitely want to keep this component primed. By routinely applying the mouthpiece lubricant after your regular cleanings (and in between cleanings too), you’ll be reducing residue before it has a chance to accumulate and create issues.

How to apply lubricant:

A little goes a long way! Simply brush a drop’s worth on the exterior of the mouthpiece’s metal stem, near the sliding ring, and make sure to use the applicator brush in the interior of the of the metal mouthpiece stem. Reinsert the mouthpiece into PAX, click 10+ times to disperse the lubricant, and you’re good to go!

Watch this video:

Read this guide:

Related Articles:

My mouthpiece is moving slow or is stuck in the closed position. +

There are a few reasons a mouthpiece becomes sticky or stuck in the closed position, but only you can prevent a stuck mouthpiece.

Reason #1: Buildup on the mouthpiece metal stem and sliding ring.

Overtime, residue will build up on the outside and inside of the metal mouthpiece stem and can begin to cause your mouthpiece to move slow or sluggishly. Unless you regularly maintain your PAX by soaking the mouthpiece and applying mouthpiece lubricant, this will get more severe and your mouthpiece could eventually become jammed in place.

The sliding ring that sits underneath the mouthpiece plastic helps latch your mouthpiece in the OFF position. It’s important to keep this piece clean so that it moves freely or your device may need servicing to remove the mouthpiece.

Try this: The best way to remove a sticky mouthpiece is to gently warm up the residue that's preventing the mouthpiece from releasing. You can try blowing warm air into the top of the closed mouthpiece, leave your PAX in the sun or in your pocket and let body heat do the work for you. Press the mouthpiece down slowly but firmly, wiggling it back and forth, until it slowly pushes itself back out. If you are able to remove your mouthpiece (whew!), clean and lubricate your mouthpiece before reinserting it into PAX. Check out our related FAQ’s below.

Reason #2: Disassembling the mouthpiece.

PAX asks that you never disassemble your mouthpiece. If you have disassembled your mouthpiece at any point and it is stuck in the off position, it will need to be sent to the PAX Pros for service.

Do not try this: Put down the pliers! Please do not ever use any tools to try and remove your mouthpiece as this may cause permanent damage to your PAX, and is not covered under the warranty.

If you are unable to remove a stuck mouthpiece contact the PAX Pros using our Support Request form.

How to Apply PAX Lubricant

Read our cleaning guide:

I have to push my mouthpiece in slightly for PAX to heat up. +

Are you seeing a temperature color on the LED (yellow, orange, or red) when this occurs? It sounds like the internal sensor inside PAX is having a bit of trouble detecting the mouthpiece as being in the “on” position and is telling your PAX to stop heating, just in case you’re cleaning your device!

PAX’s mouthpiece lubricant is the answer. The lubricant cleans the internal sensor and helps prevent build-up. The lubricant should be applied after each cleaning when it gets wiped away. Before contacting PAX Support, apply mouthpiece lubricant per our instructions. You should be back to plooming in no time! If you still have trouble, please send us a Support Request.

Watch this:

Read this:

What is the mouthpiece lubricant and how do I use it? +

Mouthpiece Lubricant should be a part of your regular maintenance. Applying PAX’s food-grade, water-soluble lubricant to your mouthpiece after cleaning (or even in between cleanings) prevents buildup from accumulating and ensures smooth mouthpiece action every time. Lubricant also keeps the internal sensor that detects whether or not the mouthpiece is in the ON/OFF position free of buildup.

Selected by the same engineers who designed the device, lubricant helps protect and prolong the life of your investment and makes future cleanings a breeze.