Wi-Fi and connectivity

Wi-Fi services can be used on all Airbus A350 and selected Boeing 777 above 10,000 feet.

Stay connected in the air

We offer Wi-Fi services on our aircraft, so you can stay connected while flying. Simply access our network from your devices to browse the internet for work or leisure, keep in touch with family and friends, view partner websites, or catch up on news around the globe.

Note that all of our A350 aircraft are Wi-Fi enabled, and we are working on progressively introducing Wi-Fi services to most of our Boeing 777 fleet.

Connect wirelessly onboard in three steps

Step:1

Enable Wi-Fi on your device

Step:2

Connect to the
"Cathay Pacific" network

Step:3

Connectivity options and customer support

We offer different connectivity options depending on which type of Wi-Fi-enabled aircraft – either A350 or selected Boeing 777 – you are travelling. For details and customer help information, please see below.

To find out which aircraft you're scheduled to travel on, please visit our Flight timetable. Note that aircraft may change due to operational requirements.

Be updated on the latest happenings with three live channels on your personal touchscreen TV. The three channels available are:

BBC

CNN

Euronews

Please note: satellite TV is available on A350 aircraft only.

Internet access packages*

Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):

For flight times of 6 hours or less at USD12.95

For flight times above 6 hours at USD19.95

One hour continuous use on all flights at USD9.95

We accept the following forms of payment: MasterCard, Visa, Discover, American Express, Diners Club, JCB, and PayPal.

SMS and data roaming services

When you are onboard, you can enable data roaming on your mobile device to send and receive SMS, as well as email and browse Internet. Roaming can be activated after take-off once the aircraft reaches 20,000 feet.

Please note the following:

SMS and data roaming are not available in the United States

SMS and data roaming are available on A350 aircraft only

Roaming charges will vary and may be applied directly by your local mobile service provider. Please contact your provider for charges.

*Need help? Panasonic provides the Wi-Fi service on Cathay Pacific’s A350 aircraft. If you have any questions about your order, please contact Panasonic customer help directly via:

Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):

For flight times of 6 hours or less at USD12.95

For flight times above 6 hours at USD19.95

One hour continuous use on all flights at USD9.95

We accept the following forms of payment: MasterCard, Visa, American Express, Diners Club, JCB, Union Pay, AliPay and PayPal.

*Need help? Gogo provides the Wi-Fi service on Cathay Pacific’s Boeing 777 aircraft. If you have any questions about your order, please contact Gogo customer help directly via:

FAQ / Live Chat with support available inflight and on the ground in the following languages:

Be updated on the latest happenings with three live channels on your personal touchscreen TV. The three channels available are:

BBC

CNN

Euronews

Please note: satellite TV is available on A350 aircraft only.

Internet access packages*

Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):

For flight times of 6 hours or less at USD12.95

For flight times above 6 hours at USD19.95

One hour continuous use on all flights at USD9.95

We accept the following forms of payment: MasterCard, Visa, Discover, American Express, Diners Club, JCB, and PayPal.

SMS and data roaming services

When you are onboard, you can enable data roaming on your mobile device to send and receive SMS, as well as email and browse Internet. Roaming can be activated after take-off once the aircraft reaches 20,000 feet.

Please note the following:

SMS and data roaming are not available in the United States

SMS and data roaming are available on A350 aircraft only

Roaming charges will vary and may be applied directly by your local mobile service provider. Please contact your provider for charges.

*Need help? Panasonic provides the Wi-Fi service on Cathay Pacific’s A350 aircraft. If you have any questions about your order, please contact Panasonic customer help directly via:

Once the aircraft is at or above 10,000 feet, you can get internet access to email, browse the web, shop online and keep in touch with others via your own Wi-Fi equipped device (tablet, laptop, mobile phone). Choose from the options below or enjoy entertainment on the IFE monitors (video streaming not available):

For flight times of 6 hours or less at USD12.95

For flight times above 6 hours at USD19.95

One hour continuous use on all flights at USD9.95

We accept the following forms of payment: MasterCard, Visa, American Express, Diners Club, JCB, Union Pay, AliPay and PayPal.

*Need help? Gogo provides the Wi-Fi service on Cathay Pacific’s Boeing 777 aircraft. If you have any questions about your order, please contact Gogo customer help directly via:

FAQ / Live Chat with support available inflight and on the ground in the following languages: