I have a PaceMaster Silver Select XP treadmill and am

Customer Question

Hi, I have a...

Hi, I have a PaceMaster Silver Select XP treadmill and am getting an Err code 425. I have unplugged the power cord, checked the power wires, and replaced the ceramic fuse. I am still getting the code 425. Can you help me?

Technician's Assistant: What's the exact make and model of the treadmill?

As I stated above, a PaceMaster Silver Select XP.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just acquired the unit from a friend about 3 weeks ago and it worked for about 1 week.

Technician's Assistant: Anything else you want the equipment expert to know before I connect you?

I stated in my first message what I did, checked the power wires and replaced the ceramic fuse.

Submitted: 7 months ago.Category: Exercise Equipment

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Customer reply replied 7 months ago

How much longer will this be? I have a lot of errands to run today and cannot sit by the computer waiting for an answer.

Customer reply replied 7 months ago

Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.

Customer reply replied 7 months ago

Let me know if you need more information, or send me the service offer(s) so we can proceed.

To reset this error code you must unplug the treadmill from the wall outlet for 10 seconds, and then check the items listed below:1. Check the drive motor wire connection to the power supply.2. Check the ceramic fuse (20 Amp – 250 V) on the power supply.

As you have already checked these, you will need to test the motor using a battery from a cordless drill or a car battery.

1. Make sure it is fully charged, because it won't work if not (it needs to be around 12-18 Volts)2. Attach the + and - terminals to the motor (red is + and black is -).3. If the motor turns slowly then the motor is ok, if not the motor is bad and would need replaced.

4. If the motor is ok then the power supply is bad and needs replaced.

--------------------Your satisfaction is my priority; I hope I have earned 5 stars today!Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)You can always reply back after rating me if you need any further assistance at all.Pete.--------------------

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Customer reply replied 7 months ago

I tried this and the motor works. You stated that means the power supply needs to be replaced.Questions :1. Are the power supplies still available?2. Where would I buy one?3. How much do they cost?4. Are you sure this will fix the problem and that I won't have more problems?5. Are you sure that there is nothing wrong with the circuit board or any of the components or the wires?

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.