Tenant Engagement System Refresh archives

The Tenant Engagement System is currently underway. The Tenant and Community Services team is working with tenants to develop a new tenant engagement system model.

Tenant Engagement System Refresh updates

To date, Toronto Community Housing has:

Completed 290 building and community meetings

3,246 tenants participate in building and community meetings, representing 3,116 households

Completed 227 lobby and community intercepts

7,532 tenants participate in building and community intercepts, representing 7,097 households

2018 Tenant Experience Survey ​

The 2018 Tenant Experience Survey is being mailed to a random sample of households across our communities this September. Toronto Community Housing values the opinions of our tenants, and we conduct the survey every year to help us find ways to improve our service delivery.

There are also questions included that pertain specifically to the Tenant Engagement System Refresh. Responses to these questions will help refine the new Tenant Engagement System model.

If you did not receive a survey but would like to fill one out, or if you have any questions about the 2018 Tenant Experience Survey please contact Ipsos at TCHCSurvey@ipsosresearch.com or 1-888-264-8773. Deadline to request a survey is Friday, November 30, 2018.

Visit the surveys page to learn more about the Tenant Experience survey.

Community consultations

Tenant and Community Services is hosting a series of community consultations for tenants to have their say on how they on local priorities, how they want to get involved and how they would like to be represented.

Here are the following dates and locations for the community consultations:

​Date

​Time

​Location

​Thursday, October 18, 2018

​5 to 9 p.m.

​2195 Jane St.

Jane St. & Wilson Ave.

​​Thursday, October 18, 2018

​​5 to 9 p.m.

​55 Rankin Cres.

Bloor St. W & Symington Ave.

​Saturday, October 20, 2018

​11 a.m. to 4 p.m.

​65 Greencrest Cir.

Markham Rd. & Lawrence Ave. E

​Wednesday, October 24, 2018

​5 to 9 p.m.

​7 Capri Rd.

The East Mall & Rathburn Rd.

​Wednesday, October 24, 2018

​​5 to 9 p.m.

​121 Kendleton Dr.

Albion Rd. & Kipling Ave.

​Thursday, October 25, 2018

​12 noon to 5 p.m.

​1420 Victoria Park Ave.

O’Connor Dr. & Victoria Park Ave.

​Saturday, October 27, 2018

​​11 a.m. to 4 p.m.

​20 Gordonridge Pl.

Danforth Rd. & Midland Ave.

​Monday, October 29, 2018

​2 to 6 p.m.

​10 Old Meadow Ln.

Dufferin St. & Lawrence Ave. W

​Tuesday, October 30, 2018

​11 a.m. to 3 p.m.

​1775 Eglinton Ave. W.

Eglinton Ave. W & Dufferin St.

​Thursday, November 1, 2018

​10:30 a.m. to 2:30 p.m.

​341 Bloor St. W.

Bloor St. W. & St. George St.

​Thursday, November 1, 2018

​5 to 9 p.m.

​341 Bloor St. W.

Bloor St. W. & St. George St.

​Saturday, November 3, 2018

​​10:30 a.m. to 2:30 p.m.

​130 Eglinton Ave. E.

Eglinton Ave. E & Yonge St.

Please see the following links for translated versions of posters and locations of the community meetings: