Face to face consultation must be confirmed (signed and dated)

Clear and legible handwriting

Unfortunately, we do not offer credit accounts upon registration. You can only apply for a credit account once you have built up a three-month order history. This is done by completing a credit account application form, which has to be requested from the Customer Service team. Once completed, the form and necessary documents should be posted back to us for approval.

To reset your personal 4-digit PIN, please call our Customer Services team on 01509 357 300, we will need to confirm a few security questions with yourself. It is a gentle reminder that the original 4-digit PIN was sent to your registered mobile number on your account, you may still have this.

General Questions

Anything on our price list that is not a medicine (i.e. a medicine can be classed under POM, P, GSL or have a medical claim). Quantity restrictions apply. If you wish to order medicines as stock, we can accept this as a Signed Order, where further rules apply.

A stock order is an order which can be placed by non-prescribers as well as prescribers for their clinics. Clinic consumables and medical devices (such as injectable fillers) may only be ordered as stock by a registered healthcare professional, or, with authorisation by a registered health care professional. Stock orders are subject to VAT.

To open your account, you need toregister on our website. Once your account has been successfully registered, you will be sent an email providing you with your own personal account number. It is important to take note of your account number as this will enable us to identify you.

You can change the details on your account by firstly signing in to the website and selecting the ‘My Account’ section on your homepage banner. You will then need to click on 'My Account Details' and then ‘Edit’ which is found at the bottom right of the page.

We can only provide you with prices if you have a valid healthcare professional registration number, as we advertise Prescription Only Medicines (POMS)

However, once you have registered on our website you will be able to view the prices for all of our products. These are accessible through the shop or alternatively, you can download a copy of our latest price list from our Resources page. If you prefer, we can post a relevant price list to you, please complete the enquiry form on the Contact Us page if you would like a hardcopy posted to you.

DigitRx is our bespoke online e-prescribing service, providing our customers with the complete ordering experience. Customers are able to place their orders, including signed and stock orders online, simply and securely. When ordering through DigitRx we offer a much later cut off time and no longer require original paper prescriptions.

All healthcare professionals with a valid registration number can register to DigitRx. A prescriber will register for DigitRx, while the non-prescribing healthcare professionals can register to Partner Prescribing with their prescriber.

Partner Prescribing enables prescribers to connect with their non-prescribing healthcare professionals. Prescribers can now create prescriptions online after face-to-face consultations allowing their partner healthcare professionals to easily process their order giving them the ability to arrange payment and delivery details as and when they require the goods.

New accounts that are eligible for DigitRx will be automatically enrolled.

If you already have a Church Pharmacy account but are not registered to DigitRx, you will need to log into the website and select the 'DigitRx' tab on your homepage banner. Here you will be able to apply for DigitRx or Partner Prescribing by completing a ‘REG01’ or ‘REG02’ form, please see below which applies to you:

REG01 Registration Form: This is for prescribers only.

REG02 Registration Form: This is for healthcare professionals that wish to be linked to a prescriber already ordering through DigitRx.

Loughborough Branch Collection: Yes, you can walk in and place an order at our Loughborough branch however, this can take up to 2 hours to process. On arrival, we would require photo I.D, confirmation of account details and original prescriptions.

London Branch Collection: Yes, you can walk in and place an order at our London branch, this can take as little time as 20 minutes to process. On arrival, we would require photo I.D, confirmation of account details and original prescriptions.

*It is a gentle reminder that these times can vary depending on the size of the order.

*Customers must have an activated account to place a walk-in order in our Pharmacies.

Yes, you can place an order via email, fax or phone and collect your order that same day. We would require two hours for your order to be processed before you are able to collect the parcel. We would require photo I.D and confirmation of account details.

Loughborough Same Day: Our cut off time for same-day delivery is 11.00am, this enables us to process the order and deliver the parcel to you in good time.

London Same Day: You are able to order for same-day delivery in between the hours of 10.00am and 4.00pm.

At the time of placing the order, we will advise the estimated time of arrival in which your goods will reach you. We are flexible in regards to offering the same day service so if you would like delivery outside of these hours please contact us.

To initiate the returns process, you must report your discrepancy to our Customer Services team within 48 hours of receiving your delivery where appropriate. The team will issue you with a 'Returns Request Form' which should be completed within 48 hours and returned back to us via email or fax.

If your return request is approved, Church Pharmacy does not agree to credit or exchange any item(s) until the Returns Department have inspected and confirmed that they are in adequate condition. Products that fail inspection upon return will be destroyed or returned at the cost of the customer.

Returns for items ordered on prescription are not accepted unless the item is faulty/damaged, or there has been an error by Church Pharmacy. For this reason, it is advisable to double-check all orders before payment.

A private prescription is a document which is a signed order pharmacy prescription from a doctor, dentist or an independent prescriber. The product prescribed on a prescription must solely be for the benefit of the patients’ health or wellbeing. You must have a prescription license to do this.

A healthcare professional (who is not a prescriber) may add prescription only medicines to their orders only if they have a valid prescription for that named patient, signed and dated by a registered prescriber who has had a recent face-to-face consultation with the patient. Prescribers are responsible for ensuring that the products prescribed are safe and appropriate for that patient, and the original copies must be received by Church Pharmacy within 72 hours.

Exceptions are allowed for any prescribing nurses based in Scotland carrying on the business of an independent clinic that is listed on the 'Healthcare Improvement Scotland' portal is able to order and stock prescription only and pharmacy medicines in connection with the running of the clinic.

Items can only be used on the named patient. These items cannot be resold. If a prescribing error is made, once the item is dispensed, it cannot be returned. A prescription is a legal document and therefore all information on it must be true and accurate. If a prescription is faxed or emailed, the original must still be posted and received by the pharmacy within 72 hours, unless the order has been placed through our online prescription service, DigitRx.

Usually someone other than the patient - for example the prescriber or the patient’s agent - will send the prescription to the pharmacy and arrange collection of the item on their behalf. Unless there is written instruction as to who is paying and providing delivery details for a prescription, it is assumed that the patient is responsible for payment and will want delivery to their home address. When dealing with injections and refrigerated medicines, quite often the prescribing health professional or one of his/her employees will act as the patient’s agent with the patient’s consent and take delivery of the items, storing them appropriately prior to administration.

Only items to be used for the named patient should be ordered on that specific patient's prescription and therefore they must not be used on anyone else. Quantities ordered are subject to restrictions at the pharmacists' discretion.

You can prescribe any products which are for the patient's benefit however, it can only be used solely for the named patient the product had been prescribed for.

Strictly speaking, the medicine belongs to the patient, not to the patient’s agent. Therefore, the prescribers/clinic staff acting as patient agents must ensure that they are acting in the patient's best interests when collecting items on their patient's behalf, and they must obtain the patient's consent to do so. As well as all the standard prescription requirements, the prescriber must perform a recent face-to-face consultation with the patient if injectable aesthetic treatments are prescribed. Prescribers should only prescribe within their competencies.

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