Billing Terms & Conditions

Payment Methods

We accept VISA, MasterCard and American Express. All orders placed via this website are secure. This means that your credit card number and all other sensitive information will be protected by encryption.

Overseas customers please note: The most convenient method of payment for foreign orders is by credit card, since the exchange rate is automatically calculated at the best available rate of exchange.

Order Verification Policy

In order to protect you from credit card fraud or identity theft, all orders will be verified before shipping. All orders may require a 24-48 hour period of time for normal verification purposes. If we can't verify the correct information, there will be a considerable delay in the processing of your order. We will notify you by phone or email if that should be the case.

All orders placed with a credit card, must submit the billing address of the credit card (where you receive your monthly credit card statements).

If the billing address is a P.O. Box we will require shipping to your residence or business address and that address must be listed with directory assistance.

If you need to ship to an alternative address, the shipping address must be listed with a yellow pages directory assistance, such as www.superpages.com.

International Order Verification

In order to protect our customers from credit card fraud or identity theft, all orders will be verified before shipping. Since we will not ship without this verification, please avoid delays in the processing of your order by submitting complete information.

All International orders must ship their orders to the billing address of the credit card (the address to which your monthly credit card statement is sent).

If you need an alternative address, call the toll-free number on your credit card. Ask the issuer to create an alternate shipping address, which is simply a note on your credit card account which authorizes purchase to be delivered to a destination other than your billing address.

International orders do not apply APO/AFO military addresses, Puerto Rico, all other US territories, or Canada.

Sales Tax Policy

Sales Tax:

We collect state sales tax when shipping to the state of Michigan.

International Tax:

All International orders may subject to import fees, duty, customs, VAT charges or additional taxes when the package arrives in the country of their shipping destination. Survey Instrument Sales is not responsible nor can we offer any specific advice on fees or additional taxes that you may be charged when your merchandise arrives.

We cannot make refunds to customers who do not receive shipments because they have declined to pay these costs.

We recommend that you contact the appropriate government agency for your country/locale before placing your order and ask for information about these potential charges, so you know in advance what your total charges will be.