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Wednesday, July 23, 2008

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On to why you're really here...the quilty goodness. I've got NO pictures today. Nope. Not unless you want me to start taking pictures of the floor in my sewing room. Everyday I go to work and the garbage is IN the garbage. Everyday I come home from work and the garbage is ON the floor. Gee, I believe my fur kid likes scraps. Sigh. Must head to walmart to find a tall almost kitchen size garbage can with a lid on it to sit under my cutting table. Then I can just put regular sized garbage bags in it instead of having to run down to the kitchen to empty it all the time. Now...if I can find that in PINK I'll be in business!!

I had to shop for a pair of black pants and then I stopped at a sewing machine store to check their price on a machine and stitch regulator for my Little Gracie Frame.

So here's my dilemma...On June 17th; 37 days ago I ordered a machine and stitch regulator from my local dealer. The dealer has fantastic and fast repair service and always has great prices. I was quoted a special price and honestly...I think he probably quoted too low and is just putting my machine off instead of saying, hey; I screwed up it should be $XYZ. Bottom line is; deal or no deal; I WANT THE MACHINE. I'm ready for the machine. I saved for it; I'm ready to pay cash.

A few weeks back my Mom stopped at the dealer and did some "research." Basically at that point my machine was ordered no where in their system. She was told it would be in the next week. The next week came and went. Last Saturday we were in there again and I was told Monday. I worked Monday night so I waited till Tuesday after work to call and again was told it hadn't arrived yet. I'm giving lots of time in between calls but I'm starting to feel like a stalker. I'm always told it's not there yet and that it's on it's way. It's not like I'm being told it's on backorder...that would be a different story.

How many days does a person wait for a product that they've ordered before they pull the plug and decide to go elsewhere? I don't want to get into a pissing match; I LIKE my dealer; a lot. But a good price on a machine isn't worth beans if I can't get the machine in my hot little hands. When I ordered it; I even asked if they wanted me to come and and put money down on it but I was told no.

Does anyone have any suggestions? I'm trying to avoid confrontation at all costs. I like my dealer...but this time around...things aren't going to swell.

Oops, I forgot myself. I think you've waited and been pretty nice about it. I'd be going somewhere else and not even call and tell them to cancel it. Not really a good plan, but I'd be really mad by now. Regina

I suppose I would call and say look, I ordered this x days ago and every time I call you put me off. I know delays happen and I am not blaming you for that, but I'm starting to wonder about the situation. Can you explain? Then I'd probably blather on about how I'm so excited to get the machine and what a disappointment it is every time I think it will arrive and it doesn't, and make sure I talk about how much I like the shop and don't want to take my business elsewhere.

I agree with an earlier commenter--you can tell them that you chose them because of past great experiences and just politely ask why this order is floundering and what can be done to fix it? Explain to them that you need this product and while you want to throw the business their way, you can't be in limbo much longer. If you could give them a firm date, that might spur some action. There's nothing wrong with being polite and forward and businesslike. You're as much a part of this business transaction as they are--you're the one with the money! Good luck!

I agree with Connie and Zegi. Be polite but ask what date the machine is expected in (with tracking info if possible) and let them know you have waited x days since ordering and after Y date you will order it elsewhere.

Cre8tive Quilter

I've been quilting for many years. I love to take on challenging projects and designing new things as I go. On the flip side to that, I took up running in 2013 and it's taken up a bit of my quilting time!!