I have always had to use the supplied infant seat belt when flying, when the seat belt sign on. I thought it was standard practice?

It is standard practice on all airlines if the child is under the age of 2 years they are classed as an infant therefore they need to sit on mum or dads lap with the supplied infant seatbelt. On all carriers websites. Why any one would not use it is beyond me. But you can also if you want purchase a seat for an infant and take your car seat on board as long as it meets their requirements.

I would make a complaint. You should not be spoken to like that. End of story.

I have flown extensively with DS1 as a baby both domestically and internationally. They always made me take him out of the carrier and put him on my lap in an infant seatbelt when the seatbelt sign was on, this is standard practice in every airline. However I always walked onto/off the plane with him in the carrier and found staff only too helpful, offering to clip me up/hold Bub/get my bags down etc. I have even had them apologise for the apparent clumsiness of the (ridiculous) infant seat belts that really aren't very practical for young babies.

I too have noticed that years ago I didn't have to take him out of the carrier through security checks, but then one day it changed. Very annoying when they're fast asleep in there, but a rule is a rule.

I have always had to use the supplied infant seat belt when flying, when the seat belt sign on. I thought it was standard practice?

Yes I used the infant seatbelt when taking off and landing and it is standard practise and I have no problem with this. The issue I had was in relation to wearing my child on board WHEN THE SEATBELT SIGN WAS OFF.

Yes I used the infant seatbelt when taking off and landing and it is standard practise and I have no problem with this. The issue I had was in relation to wearing my child on board WHEN THE SEATBELT SIGN WAS OFF.

Ahh ok, sorry misread. That's weird...can't see what the problem would be...and sounds like shi**y customer service regardless of what their issue was...

When I flew I only used the carrier for hopping on and off the plane, the rest of the time was infant seat belt. Even when the seat belt sign is off. I was so annoyed at the couple in front of me who just let their DD play in the aisle the whole time. If we had hit turbulence she would have flown up and smashed her head. At least in a carrier your Bub is safe in turbulence.

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