Here's a transcript of one of the speeches by one of the panelists at that excellent Y2K conference put on by George Washington University that Paula Gordon moderated!
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http://www.y2kcenter.org/resources/centerpubs/gwuremarks.html

Remarks of Norman L. Dean, Executive Director
Center for Y2K and Society
Before Y2K Conferences Series
George Washington University
November 23, 1999

"Im so sick of Y2K."

Thats the line that sticks in my mind from the NBC production "Y2K: the
Movie". It was spoken by the 16 year old daughter of the movies hero
scientist.

But the line could have been spoken by the majority of the American public.
Most people have become sick of Y2K because they no longer believe it to be
a serious problem.

Thats hardly surprising; for the past several months, there has been a
flood of press releases from government agencies, banks, utilities, and
manufacturers reassuring the public that they are Y2K ready. . . that the
only thing we have to fear is panic.

The ultimate reassurance came two weeks ago, when President Clinton told us
that we do not have to store any food. . . the nations infrastructure will
hold. At about the same time, the Presidents Council on Y2K Conversion
released its guidelines on personal Y2K preparation and advised us all to
prepare and I quote "prepare as you would for a long holiday weekend."

"Prepare as you would for a long holiday weekend" is hardly a message to
encourage people to take Y2K seriously. It conjures up images of stockpiling
chips, dip and champagne rather than food, water and batteries.

Until two weeks ago the governments message was "prepare as you would for a
three day winter storm." Which was itself already a weak message.

There are two problems with the governments preparation messages. First,
Y2K will be less like a winter storm and more like an El Nino. Y2K will not
be a one or a three day event but will stretch through all of 2000 and into
2001. In the most likely scenarios, Y2K will come in waves at unpredictable
times with unpredictable consequences.

Second, the current official messages are encouraging a dangerous level of
complacency. By trying to reassure the public and avoid panic, the current
messages discourage active preparation and aggressive contingency planning.

Despite all of the reassuring messages, the nation is not yet fully prepared
for Y2K and additional urgent steps need to be taken. For the next several
minutes I will outline the key remaining domestic Y2K issues and recommend
actions that should be taken. I will leave it to my colleagues on the panel
to discuss the international situation.

So what are the key Y2K problems continuing to face the nation?

Government Benefit Programs. First, it appears increasingly likely that some
key government benefit programs will fail in certain states, harming those
least able to protect themselves: the poor, the sick, the elderly and young
children. According to the federal governments own auditors, 27 states
still have not completed Y2K fixes and tests for one or more of the
following programs: Medicaid, unemployment, food stamps, child support, and
Temporary Assistance to Needy Families (TANF).

To respond to vulnerabilities in government benefit programs:

Local and state government need to develop and publicize strategies for
paying benefits if primary benefit systems fail. For example, state Medicaid
programs the benefit programs most at risk should pay benefits during
the first half of 2000 even if hospitals or doctors cannot submit fully
completed claim forms. States should approve presumptive eligibility for
these benefit programs, retroactive to December 1999 until systems are
proven operational.

Drinking Water. The second problem facing the country is drinking water. The
status of the nations drinking water remains a huge question mark. Despite
repeated calls for more investigation by experts such as the General
Accounting Office, too little has been done to verify the Y2K readiness of
the highly computerized drinking water purification plants. The most
extensive industry survey of the water industry, conducted last summer,
found less than one-half of the nations drinking water plants had completed
their Y2K work. The situation is even worse for waste treatment plants.

The City of Detroit yesterday explained what is at stake here while
announcing the installation of 44 diesel backup generators:

The loss of our ability to treat and distribute [potable] water because of a
power outage could have grave effects on the system. As for water, an
interruption in pumping would create air pockets in the pipes that could
permit pipeline contamination from groundwater. And, sewage could back up
into basements and surface waters. The consequences to the environment, our
health, and the machinery in our plants could be devastating.

I recommend:

Every community should be asking whether its drinking water supplier has
taken this issue as seriously as the City of Detroit. The federal
government should be recommending that individuals store water. Local
governments should be educating the public about how to deal with
interruptions and store water safely. EPA should request that every state
update its emergency drinking water contingency plans to include possible
Y2K failures.

Chemical Accidents. There is an increased risk of fires, leaks and
explosions at the nations small and medium- sized chemical plants.
According to a recent Texas A&M study, 86 percent of these plants have done
little or nothing to prepare. The chairman and vice-chairman of the
bi-partisan Senate Committee on Y2K were sufficiently alarmed by this report
to call on the U.S. Federal Emergency Management Agency and the U.S.
Environmental Protection Agency to mobilize local officials. There are at
least 66,000 of these facilities nationwide.

To minimize the risk of chemical accidents, we recommend that plants
handling highly hazardous chemicals take a "safety holiday" (or shut down)
over the New Year. While some chemical plant managers have decided to close
their operations over the New Year for safety reasons, the majority has not.

Healthcare. The nations healthcare system is, by most accounts, still
lagging behind. Many nursing homes and small rural and inner city clinics
are completely unready for Y2K. In addition, sophisticated medical equipment
including computer chips which may be affected by the date change may or may
not have been tested in larger hospitals.

On the healthcare front, we recommend that:

Special government programs should be established to monitor and assist the most
vulnerable healthcare providers: especially nursing homes and small rural
and inner city clinics. Emergency managers should make sure they know where
home care patients with electricity-dependent life-critical equipment are
and have contingency plans with them in case of electricity problems.

Elective surgery should not be scheduled from December 20th through mid
January.
Financial support should be given to recovery programs such as that recently
announced by Rx2000 to provide timely repair information to medical facilities.

911 Systems. A national survey found that one-half of surveyed 911 systems
were not fully Y2K ready as of October 1. Defenders of the defective systems
say that callers to many of the systems still will be able to reach a 911
operator but the automated dispatch computers that speed emergency vehicles
on their way may not work. However, it is those very automatic dispatch
systems that have trimmed precious seconds off emergency response times
seconds that can make the difference between life and death in the case of a
heart attack or a fire.

We recommend that:

Efforts should be redoubled to fix and test 911 systems.

Communities should be testing manual approaches for how they will handle
either partial or complete 911 system failures.

Citizens should be told how to direct dial emergency services or find
emergency boxes if 911 systems fail.

Embedded Systems. One of the largest remaining Y2K wildcards is the issue of
embedded computer systems. Embedded systems are small computers hidden in
everything from manufacturing plants, undersea oil rigs to commercial air
conditioners. We know shockingly little about which and how many embedded
systems might fail because of Y2K. Just yesterday, Secretary of Commerce
Daley urged American businesses to "redouble their efforts" to test for Y2k
problems in embedded systems. He did so because his National Institute of
Standards and Technology concluded that "it is possible that many important
systems have not been tested adequately."

We share the Commerce Departments conclusion that every business should:

Test all critical embedded systems literally from end to end.

Nonprofit Organizations. Small nonprofits provide a wide range of essential
community services such as health care, foster care and child care. They run
crisis hot lines and food banks. There is mounting evidence that small
nonprofits like small businesses have not prepared for Y2K. An August
survey of Nashville nonprofits found that only 29% had started testing or
contingency planning.

We recommend that:

Nonprofits focus greater attention on Y2K and test and repair their critical
systems as soon as possible.

Foundations, corporations, and IT professionals should prepare to assist
nonprofits whose systems fail early next year.

Recovery. Last but not least, there is the issue of recovery. Very little
thought or planning has gone into how we will track Y2K failures and recover
from serious Y2K system failures. We need to begin thinking about how to fix
broken systems as rapidly and as efficiently as possible. To that end, we
recommend:

The life of the federal governments Information Coordination Center, or
ICC, should be extended now from the immediate rollover period to all of
2000. Since Y2K failures appear likely to be more chronic than acute, a
long-term monitoring effort is needed.

To assist in mobilizing recovery efforts, essential Y2K planning and
tracking information should be made publicly available. Already governments
are restricting information. Here in the District of Columbia, for example,
Y2K contingency plans are a tightly held secret.

All of us hope that Y2K causes little harm. But the best way to assure that
happens is to prepare not for a long holiday weekend or three day winter
storm but for a long-term chronic problem. Thank you.

Answers

Dear Sheri,

Thank you for the kind words and for posting a copy of Norman Dean's
excellent panel presentation on November 23.

I thought that people who may not have seen previous announcements
might like to know that a video of the panel can be viewed online at
the C-SPAN archives. It can also be purchased
from C-SPAN. I am attaching some information about the video along
with some general information concerning the November Conference
Series and the previous Conference in July.

A Y2K Conference Series focusing on high hazard, high risk sectors
was held November 10, 12, 19, and 23 at George Washington University
in Washington, DC. In addition, also as a part of the series, an
evening forum on Y2K was held at the Washington Post. That forum was
sponsored by GW University, but hosted by The Washington Post
Company.

The November Conference Series aimed at bringing to the attention of
public officials, the media, and the general public a wide range of
concerns that have been addressed inadequately nationally, as well as
globally. The concerns included the highest hazard, highest risk
sectors: nuclear power plants, chemical facilities, refineries, oil
and gas pipelines, hazardous materials sites and facilities, and water
purification and sewerage disposal plants.
There were also panels on Food Concerns and on Family and
Community Y2K Emergency Preparedness Concerns.

A highlight of the November Conference Series was a panel that took
place on November 23. The panel was entitled: Still Needed:
National and Global Initiatives Aimed at Minimizing the Impacts of
Y2K. This panel was broadcast live by C-SPAN and can now be viewed
at http://www.c-span.org/watch/otherevents.htm Click on WATCH for
November 23. Copies of the video are also available from C-SPAN by
calling 1-800 277 2698.

A list of participants in the panel included:

Moderator: Paula Gordon, Director of Special Projects,
Research Program for Social and Organizational Learning
(RPSOL), George Washington University

The Honorable James Moody, CEO and President, InterAction
(former Member of the U.S. House of Representatives from
Wisconsin)

John Streufert, Information Resources Director, U.S. Agency
for International Development

The video of this panel should serve as a helpful introduction to Y2K.
For people who have been focusing on Y2K for along time, the video
should serve as an excellent update.

Please let public officials, people in the media, friends, family,
and associates know that this video can be viewed online or obtained
through C-SPAN. From early reports, it has already prove helpful as
am educational tool.

A highlight of the panel was Norman Deans sharing of his perspective
concerning the nature of the impacts that Y2K can be expected to have:
He sait that "Y2K will come in waves at unpredictable times with
unpredictable consequences". This strikes me as being one of the most
apt descriptions that I have heard concerning what we might
anticipate.

Other Y2K Videos

Other informative videotapes of panels and presentations from the July
1999 GW Y2K Conference are also available. Videotapes of all 32 hours
of the panels and presentations at the GW Y2K Conference are available
from Public Production Group.

To order tapes of any part or all of the July GW U2K Conference,
please call 202-898-1808 for further details and ask for Mary Anne or
Jereme.

To help identify the tapes that you would like to order, please refer
to a copy of the conference agenda that can be found at
http://www.gwu.edu/~y2k/keypeople/gordon/1999conference.html#item7

Particularly noteworthy sessions included:

~ an embedded systems panel featuring Dr. Gary Fisher of the National
Institute of Standards and Technology (co-author of the paper posted
by NIST on November 22, 1999) and Dr. Mark Frautschi;

~ a Global Impacts panel featuring the Honorable Jacquelyn
Williams-Bridgers, Inspector General of the State Department with an
outstanding commentary by Harlan Cleveland, formerly the U.S.
Ambassador to NATO;

~ a presentation and exchange featuring Roger Ferguson Jr., Member of
the Board of Governors of the Federal Reserve System;

~ an outstanding panel on the topic of Y2K-related nuclear power plant
safety concerns. Participants in that panel included representatives
from the Nuclear Regulatory Commission, the Nuclear Energy Institute,
the Nuclear Information Resource Service, and the Union of Concerned
Scientists.

Selected videos from the July Conference will also soon be available
for viewing online at http://www.y2kapproaches.com/real/pgordon.htm.
For comments on the conference and copies of prepared statements and
related material can be found at
http://www.gwu.edu/~y2k/keypeople/gordon/1999conference