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Benchmark scores have increased over time, although there has been some
volatility in the results -- this is partly impacted by the changing mix of participating
funds. The scores' upward trend should continue for participating funds as they
have largely demonstrated a commitment to improve overall data quality and
recognise that it requires a sustained and disciplined approach.
Not all trustees are at the same stage on the risk management and data
cleansing journey, yet participation by a wider group of funds would expose a
greater proportion and cross-section of the industry, allowing for further insight.
As with any regulatory obligation, APRA wants to see individual funds and the
collective industry making every effort to improve data quality, and recommends
that trustees benchmark their own improvement and also against other
superannuation funds. Greater participation by funds in the Benchmark sends the
right message that the industry is serious about getting member data quality right.
Once trustees begin to participate in data auditing and benchmarking, the
majority of funds will witness a signifcant improvement in data quality for their
members. Good quality data is more than just a regulatory or governance concern
-- it is the bedrock for being able to implement effective data driven customer
engagement and digital strategies.
86
88
90
92
94
96
98
100
Benchmark %
DATA INTEGRITY RESULTS
Superfunds September 2016