How to set a PIN code / How to cancel a PIN code that you have forgotten

I entered the PIN code, but it is not being accepted.

You can set a PIN code to use. The method for setting/resetting a PIN code is different for each feature.

Parental controls

Configure the parental controls or parental lock settings for broadcasts, streaming channels and other items.To set a Parental controls or Parental lock, please follow the steps below:

Press the HOME button on the remote control.

Select Settings.

The next steps will depend on your TV menu options:

Select Watching TV — Parental controls or Parental lock.

Select Parental lock — PIN Code.

Set your desired 4-digit PIN code.

If you have forgotten your PIN code, enter the master PIN code for your TV.NOTE: Contact Sony Customer Support to confirm the master PIN code.

Parental controls / Parental lock (Broadcast)

Configure the parental controls or parental lock settings for broadcasts.To set a Parental controls or Parental lock (Broadcast), please follow the steps below:

Press the HOME button on the remote control.

Select Settings.

The next steps will depend on your TV menu options:

Select Watching TV — Parental controls.

Select Watching TV — Parental lock (Broadcast) — PIN Code.

Select Parental lock (Broadcast) — PIN Code.

Set your desired 4-digit PIN code.

If you have forgotten your PIN code, enter the master PIN code for your TV.NOTE: Contact Sony Customer Support to confirm the master PIN code.

Parental controls / Parental lock (Streaming channels)

Configure the parental controls or parental lock settings for streaming channels. Only available when the TV is connected to the Internet and the specific app is installed.To set a Parental controls or Parental lock (Streaming channels), please follow the steps below:

Press the HOME button on the remote control.

Select Settings.

The next steps will depend on your TV menu options:

Select Watching TV — Parental controls.

Select Watching TV — Parental lock (Streaming channels).

Select Parental lock (Streaming channels).

Set your desired 4-digit PIN code.

If you have forgotten PIN code, perform a Factory data reset of your TV. If you need to enter a PIN code when performing the Factory data reset, enter the master PIN code for your TV.