Shenzhen Sunyuan Technology Co., Ltd has always operated a quality system within the company and this is encompassed through out all parts of company activities and instilled in all members of our staff. It has been independently assessed and certified to ISO9001: 2000, which contains a regular, bi-annual quality audits and this is an independent guarantee to our customers not only of the quality of design and manufacture of our products, but also of quality of our customer service and general operating procedures. The regular audits by and independent assessor ensures that the quality principle is maintained and improved as the company progress, ensuring that at all times quality is uppermost in the philosophy adopted as the company grows. Quality is not a static objective, continuous improvement in all aspects of company activity is written into the procedures governing our quality.Process Quality: The production process lines in our factories are developed by ourselves to optimize the quality of every aspect of the production, producing consistent, high quality processes and methods which not only improve end product quality but also significantly reduce cycle times and cost of production.Product Quality: Product quality is designed in from the beginning of any new product development, enhanced by advances in our suppliers products and our own process developments to ensure that what we deliver are the highest quality parts available in their price performance sector. All products undergo stringent quality assessment at the design and development stage, however, along with continuous process improvements, continuous product improvement is a significant factor in our quest to maintain our leading position. Whenever our raw material suppliers improve a process or product or we improve our processes these are trailed and assessed prior to inclusion into our product lines. Many of these improvements are invisible to the customers as the performance improvements are implemented into existing products without adding cost to the customer and only sometimes release new product developments. Customer Service Quality: All Sunyuan`s products are supported by comprehensive technical data and application information, however, this is not always sufficient for certain customers. Where more detailed information is required a technical help line is available for all our customers. This is supported by our process and products development teams to ensure that answers to virtually all technical customer enquiries can be handled. Sometimes errors do occur and another aspect of customer service is our returns and failure analysis facilities. We have an easy to use returns system which guarantees fast response to any problems encountered by our customers, this includes an analysis of failure modes if a component is returned damaged and often help on how to avoid repeating damage to our products in future. Customer Quality Audits: As an ISO9001 certified company for design, manufacture and supply of our products most customers accept this as a guarantee of our quality system. However, some customers still require independent quality audits by their own personnel and wherever possible we will attempt to accommodate these so we can demonstrate the claims we announce on paper. This is extremely time consuming and not available to customers without prior notices, please contact us if you need an audit. In addition, please note that our independent quality auditor have the right to call in for an audit at any time, if this should happen when a customer audit was scheduled we would have to cancel the customer audit and reschedule. Awareness: All Sunyuan personnel are accustomed to quality awareness and the importance of continuous improvement. Here in our company, we use our quality system as an active part of our working process, hence, quality is considered at all stages of company activities by all staff. We say, “Quality is not an inspected or tested philosophy but an ongoing part of our working routine”, which guarantees that what we deliver is of the highest standards, whether it is actual product or services, both to our customers and within the company itself.