Duncan Aviation launches live online chat support

LINCOLN, NEB — Duncan Aviation has launched live online chat support for select pages of its corporate website. Customers seeking information from Duncan Aviation’s Parts and Rotables Sales will get immediate answers to their questions, such as stock quantities and availability.

With the growth of e-commerce, Chris Gress, Duncan Aviation Parts and Rotables Sales Manager, understands the need for his team to be available online to answer customer questions in a fast and efficient manner. “The world is accustomed to getting their answers online. With the Live Chat window, we are able to give our internet-savvy customers the same customer service and support without them having to make a phone call or send an email. It’s a great tool, and just one more way we can better serve the customer and fulfill their needs.”

The Live Chat button will be visible on all Parts and Rotables pages of the website when Parts and Rotables Sales Representatives are available for support. As demand for live online support increases, it is likely more departments within Duncan Aviation will provide online chat assistance, company officials said.

Duncan Aviation is an aircraft service provider supporting the aviation needs of government and business operators and other service providers. Services include major and minor airframe inspections, engine maintenance, major retrofits for cabin and cockpit systems, full paint and interior services and pre-owned aircraft sales and acquisitions. Duncan Aviation also has international aircraft components solutions experts available 24/7/365 at +1 402.475.4125 who can handle any aircraft system problem with immediate exchanges, rotables, loaners or avionics/instrument/accessory/propeller repairs and overhauls. Complete service facilities are located in Lincoln, Neb., and Battle Creek, Mich. Additional locations include Provo, Utah, and 27 other facilities strategically located throughout the United States to provide customers with local support and the quickest response to avionics, engine and airframe Aircraft On Ground (AOG) situations.