TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

2.05Rooms

3.05Service

2.05SleepQuality

2.05Value

2.05

“Won't be staying there again”

Aug 06, 2013Renee M, Yuma

room was small, it was hot, the only A/C in the sleeping area (we had a suite) was an added portable like swap cooler. Totally cheesy!!! It felt like a motel 6. Pool was supposedly heated, but it was freezing!!! No towels in the room.. Had to ask for some. Which they brought, but still. One hand towel, one large towel and 1 wash cloth for 4 people! Had to ask 3 times for pool towels - they didn't have any, kept saying 15minutes, 15 minutes. An hour later we got some. Then we had to sign our life away for pool towels! If you don't return them you get charged for them. Like we are going to steal pool towels!

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your review. We apologies for the pool towel situation. We have a very difficult time keeping up with the demand and we order extra for summertime. People not only use them at pool but they take them to the beach because the beach is so close to the hotel. Unfortunately, many pool towels are not returned. Plus, when taken to the beach the get ripped and stained many times and are unusable. While this is not my excuse, I wanted you to understand the struggle we have with pool towels. I apologize for the inconvenience.
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