Orders placed before 2:00 pm EST will be processed same day. All other shipments are processed within 24 hours with the exception of orders placed on Friday after 2:00 pm EST and holidays. Orders placed on the weekends or holidays will be processed the following open business day.

Custom Units and Clip Ins are made to order and take 7-14 days.

Makeup and Accessories:

Our fulfillment house is located in America, some of our makeup and accessories are located in other countries, such as Australia, Germany, UK, and China. Please allow up to 4-6 weeks delivery time for these items.

Refunds:

Q. If I do not receive my product, will I get a refund?

A. Please contact your local post office in reference to your package first. If you have not received your package within the delivery time, contact us at lauren@shopvividrose.com