MBTA Commuter Rail Mobile Ticketing Survey

We are contacting you because you signed up on the MBTA website for more information about Commuter Rail Mobile Ticketing (http://www.mbta.com/fares_and_passes/passes/MobileTicketing/). Your input will provide information that will help improve the MBTA's Mobile Ticketing Pilot Program, and in particular, the look and feel of the app that will be released in the fall. Please complete this brief survey (10 questions) regarding Mobile Ticketing. Then click "submit" when you are finished. If you do not "submit" the survey, your responses will not be included in the analysis. Feel free to share any questions, comments, or complaints, in the COMMENTS section at the end of the survey. Thanks for riding the MBTA.

Which Commuter Rail line do you ride regularly?

Fairmount Line

Fitchburg Line

Framingham/Worcester Line

Franklin Line

Greenbush Line

Haverhill Line

Kingston/Plymouth Line

Lowell Line

Middleborough/Lakeville Line

Needham Line

Newbury/Rockport Line

Providence/Stoughton Line

This is a required question

What station is closest to your home?

Where you usually board your train.

This is a required question

What is your age?

18 or under

19-24

25-34

35-44

45-64

65 and over

This is a required question

What type of ticket do you normally use?

Single ride or round trip ticket

10 or 12 ride ticket

Monthly pass

Option 4

This is a required question

Where do you usually buy your ticket?

Ticket Office

Employer based program (pre-tax)

Onboard from the conductor

Retail sales location (ex. coffee shop)

Vending machine

Online

Option 7

This is a required question

What type of smartphone do you have?

Blackberry

iPhone

Android

Other Smartphone

This is a required question

How often do you use a smartphone to make purchases (i.e. iTunes, Android Market/Play, Starbucks)?

Never

Sometimes (monthly)

Often (weekly)

Always (every day)

This is a required question

How likely are you to use your smartphone to buy your Commuter Rail ticket?

Later this year, Commuter Rail riders will be able to purchase and display tickets on their smartphones.

Very likely

Somewhat likely

Neutral

Somwhat unlikely

Very unlikely

This is a required question

Focus Group

The MBTA is looking for customers who will give us feeedback on the mobile ticketing app that will be released this fall. You will have a chance to interact with the app on a smartphone. We will be meeting downtown and food will be provided. We appreciate your help!

Please indicate your availability

If you are willing to participate in a focus group, please indicate your availability during the 3rd week of July.

July 17 6-7pm

July 17 7-8pm

July 18 6-7pm

July 18 7-8pm

July 19 6-7pm

July 19 7-8pm

None of these days work, but I would like to participate (See below)

N/A

This is a required question

If none of the above dates worked for you but you would still like to participate, please indicate which evening generally works best for you.

Monday

Tuesday

Wednesday

Thursday

N/A

This is a required question

What is your preferred location?

We will have a number of focus group locations.

South Station

North Station

Back Bay

N/A

This is a required question

Contact Info

This section is optional. If you are willing to participate in one of these focus groups, please let us know how we can get in touch with you with these additional details. Your answers will be kept completely confidential by the researchers in a separate file.