Best Madrid hotels near Plaza Mayor

The new Barceló Torre de Madrid hotel is located in one of the most iconic buildings in the capital: the Torre de Madrid. Designed by internationally renowned Spanish designer Jaime Hayón, winner of the EDIDA 2016 design award.> This designer hotel is the most convenient place to stay to discover Madrid, thanks to its excellent location in the Plaza de España, a few steps from the Gran Vía, a 10-minute walk from the Royal Palace of Madrid and a 15-minute walk from the Puerta del Sol and the Plaza Mayor.

Pros: Great location. Awesome decor. A true art hotel. Breakfast out of this world.

Excellent10.0

Pros: The location is excellent. The staff are excellent, super friendly and helpful. We really enjoyed the cocktail bar great location with a variety of cocktails and other drinks.

Excellent10.0

Pros: We stayed in Barcelo Torre de Madrid late August 2019 for 3 nights. I was staying with my teenage daughter. We had the most fabulous room and it was so so clean. The facilities were excellent. The staff were extremely friendly and professional. The breakfast was probably the best hotel breakfast I've ever had. The metro stop is just across the road from the hotel entrance but regardless, everything was within walking distance. Excellent and we can't wait to go back!

Excellent9.6

Pros: Great front desk staff Debra and bar staff Nuria and Aitor were very attentive. Location at subway and other restaurants was a plus.

Excellent10.0

Pros: Every thing !!!

Excellent10.0

Pros: Perfect position, we had a great room. We booked the larger corner room with a view of the city it was perfect. Breakfast included was one the nicest we’ve had in Europe. Staff were friendly and extremely helpful.

Excellent10.0

Pros: Staff very nice in starting of geo to reception very smile and very good room sert very good. Ather staff all good

Excellent8.8

Pros: We had a junior suite because of our 9 year old son. It was a beautiful room, unfortunately without a view (inner court), though with excellent beds and a nice bathroom. Breakfast was lucious, service very forthcoming, like a 5 star should be.

Excellent8.3

Pros: The location was perfect, right on top of a metro station and within walking distance of many sights. The room was quiet and the bed was super comfy.

Excellent10.0

Pros: Perfect location just opposite Metro station. Many Bars and restaurants just around cnr Their people were fantastic The bar was exceptional. The pool & wellness center unbeatable

Pros: Great location. Awesome decor. A true art hotel. Breakfast out of this world.

Cons: Unusual layout but a minor quibble.

10.0 Excellent

Pros: The location is excellent. The staff are excellent, super friendly and helpful. We really enjoyed the cocktail bar great location with a variety of cocktails and other drinks.

Cons: We did not use the breakfast option as we did not feel it was the best value for our money. It would have been helpful if there were more fittings in the bathroom to hang out towels ie hand towel holder and the towel warmer is in the shower !!

10.0 Excellent

Pros: We stayed in Barcelo Torre de Madrid late August 2019 for 3 nights. I was staying with my teenage daughter. We had the most fabulous room and it was so so clean. The facilities were excellent. The staff were extremely friendly and professional. The breakfast was probably the best hotel breakfast I've ever had. The metro stop is just across the road from the hotel entrance but regardless, everything was within walking distance. Excellent and we can't wait to go back!

Cons: Swimming caps for the pool. We had forgotten to take ours from home and they were 3 euro each. So just would remind others to remember them.

9.6 Excellent

Pros: Great front desk staff Debra and bar staff Nuria and Aitor were very attentive. Location at subway and other restaurants was a plus.

Cons: Breakfast was modest for 25 euros.

10.0 Excellent

Pros: Every thing !!!

Cons:

10.0 Excellent

Pros: Perfect position, we had a great room. We booked the larger corner room with a view of the city it was perfect. Breakfast included was one the nicest we’ve had in Europe. Staff were friendly and extremely helpful.

Cons:

10.0 Excellent

Pros: Staff very nice in starting of geo to reception very smile and very good room sert very good. Ather staff all good

Cons: Clean hotel

8.8 Excellent

Pros: We had a junior suite because of our 9 year old son. It was a beautiful room, unfortunately without a view (inner court), though with excellent beds and a nice bathroom. Breakfast was lucious, service very forthcoming, like a 5 star should be.

Cons: The service in the wellness area was not so friendly, unfortunately. The younger lady (of the 2) summoned us out of the pool at 8.55PM in a less friendly way (the pool was open till 9PM). My son (of 9 years) was still enjoying his swim, but, there was no discussion possible. I understand they like to close on time, though. But, this could have been said nicer.

8.3 Excellent

Pros: The location was perfect, right on top of a metro station and within walking distance of many sights. The room was quiet and the bed was super comfy.

Cons: The room was cramped and the bathroom setup was a little unfortunate. The staff wasn’t particularly quick to respond to requests.

10.0 Excellent

Pros: Perfect location just opposite Metro station. Many Bars and restaurants just around cnr Their people were fantastic The bar was exceptional. The pool & wellness center unbeatable

Cons:

The new Barceló Torre de Madrid hotel is located in one of the most iconic buildings in the capital: the Torre de Madrid. Designed by internationally renowned Spanish designer Jaime Hayón, winner of the EDIDA 2016 design award.> This designer hotel is the most convenient place to stay to discover Madrid, thanks to its excellent location in the Plaza de España, a few steps from the Gran Vía, a 10-minute walk from the Royal Palace of Madrid and a 15-minute walk from the Puerta del Sol and the Plaza Mayor.

A stay at URSO Hotel & Spa places you in the heart of Madrid, within a 10-minute walk of Paseo de la Castellana and Teatro Lara. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

Location

9.6

Cleanliness

9.5

Vibe

9.5

Amenities

9.4

Service

9.4

Overall 9.2 Excellent

Based on 1,119 reviews

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Couples

Families

Location

9.6

Cleanliness

9.5

Vibe

9.5

Amenities

9.4

Service

9.4

Cleanliness

9.6

Location

9.6

Vibe

9.5

Amenities

9.5

Service

9.5

Service

9.5

Good6.7

Pros: Didn't take the breakfast.

Excellent9.2

Pros: Lovely room, comfy bed, good shower - once I figured out how to work it. Maid service in morning and in evening to leave weather forecast and what’s on the next again day.

Excellent10.0

Pros: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Excellent10.0

Pros: Beautiful hotel with friendly and helpful staff

Excellent9.2

Pros: The front desk staff was excellent for making recommendations of restaurants and sights. The room was comfortable and quiet.

Pros: Excellent staff and quick service. Great location. Loved every part of our stay. Thank you.

Excellent10.0

Pros: The Urso is a 5 star hotel with exceptional attention to detail and customer service! The rooms are nicely decorated with a warm and comfortable feel like home.

Good7.7

Pros: Design, decor, and room size

Excellent10.0

Pros: This hotel was elegant and sophisticated with beautiful charm. Location was great with only a short walking distance to the cities Centre and main attractions. Staff were very attentive and friendly, the bar and lobby was great with a beautiful old world elevator as it’s main focal point. Gym was small but enough to get the job done and the spa was also lovely. Great local cafes and restaurants near by with an excellent fruit market across the road. Requested a corner suite room which I would recommend. It was spacious and light filled.

Pros: Lovely room, comfy bed, good shower - once I figured out how to work it. Maid service in morning and in evening to leave weather forecast and what’s on the next again day.

Cons:

10.0 Excellent

Pros: Jorge and the concierge/desk staff was incredibly helpful. The spa is stunning and calming. The location is great.

Cons: Towels and bathrobes could use an upgrade.

10.0 Excellent

Pros: Beautiful hotel with friendly and helpful staff

Cons: Nothing

9.2 Excellent

Pros: The front desk staff was excellent for making recommendations of restaurants and sights. The room was comfortable and quiet.

Cons: The breakfast was very overpriced and we wished we had been closer to the city center.

9.1 Excellent

Pros:

Cons: Spa was closed for renovations would have been nice to know that before. Also website said reservations included free tickets to the Prado Museum. We had trouble booking online and instead booked via phone directly with the hotel. Therefore they refused to give us the Prado tickets because it was a web only promotion. Terrible way to treat guests.

Pros: Excellent staff and quick service. Great location. Loved every part of our stay. Thank you.

Cons: Nothing.

10.0 Excellent

Pros: The Urso is a 5 star hotel with exceptional attention to detail and customer service! The rooms are nicely decorated with a warm and comfortable feel like home.

Cons: Love everything!

7.7 Good

Pros: Design, decor, and room size

Cons: Breakfast is a rip off. We ordered one omelette, two coffees m, two juices, and some fruit...60 euros!!!! When we complained we were told the charge was per person because we ordered two items. They refused to refund any portion of the sub-par, over priced meal. Left an awful taste in our mouth regarding the whole stay.

10.0 Excellent

Pros: This hotel was elegant and sophisticated with beautiful charm. Location was great with only a short walking distance to the cities Centre and main attractions. Staff were very attentive and friendly, the bar and lobby was great with a beautiful old world elevator as it’s main focal point. Gym was small but enough to get the job done and the spa was also lovely. Great local cafes and restaurants near by with an excellent fruit market across the road. Requested a corner suite room which I would recommend. It was spacious and light filled.

Cons: It’s only fault was a tiny shower.

A stay at URSO Hotel & Spa places you in the heart of Madrid, within a 10-minute walk of Paseo de la Castellana and Teatro Lara. Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

The NH Collection Madrid Suecia hotel, formerly known as NH Madrid Suecia, is in the heart of the city’s historic center. Steps away from the shopping of Callao, and Calle Fuencarral, it's a chic hotel ideal for exploring the nearby museums as well as downtown Madrid. Completely refurbished in 2016, our 123 rooms are bright and airy with unique artwork and ambience. Our deluxe rooms offer panoramic views and connecting rooms are also available. Start the day with a buffet breakfast and try local delicacies as well as mediterranean dishes throughout the day in the multiple dining spaces spread out over various floors decorated by Lázaro Rosa Violán. The basement cocktail bar is rumored to be where Hemmingway found inspiration, and our roof top terrace offers unrivalled views of Madrid's skyline and a wide array of cocktails. Explore the coty's hidden gems with the help of the hotel's Guest Relations team, and keep in shape in the fitness center. For those travelling on business, there are also 3 multi-functional spaces available for up to 190 people and Wi-Fi is free throughout.

Cons: Doesn't have a pool, restaurant´s food and attention just regular

9.7 Excellent

Pros: Everythin very good! Clealiness, services and staff!

Cons:

10.0 Excellent

Pros: good

Cons: Everything was ok

10.0 Excellent

Pros:

Cons: Just location of parking

8.8 Excellent

Pros: Location was perfect and staff very helpful.

Cons:

10.0 Excellent

Pros: Beautiful hotel,location,staff...everything!

Cons:

9.6 Excellent

Pros: Great staff and atmosphere and location.

Cons: We would have like breakfast included for both mornings.

6.3 Good

Pros: The price, location and the room space

Cons: The below The facilities are few and small The breakfast price per person too much and The food wasn’t good only Little choices , I wish if they have more varieties and choices for the food and reduce the price Language barrier was big

10.0 Excellent

Pros: Great location. Lovely room. Roof top bar brilliant!

Cons: Nothing!

9.2 Excellent

Pros: The location, size of the room and cleanliness.

Cons: It’s noisy outside

The NH Collection Madrid Suecia hotel, formerly known as NH Madrid Suecia, is in the heart of the city’s historic center. Steps away from the shopping of Callao, and Calle Fuencarral, it's a chic hotel ideal for exploring the nearby museums as well as downtown Madrid. Completely refurbished in 2016, our 123 rooms are bright and airy with unique artwork and ambience. Our deluxe rooms offer panoramic views and connecting rooms are also available. Start the day with a buffet breakfast and try local delicacies as well as mediterranean dishes throughout the day in the multiple dining spaces spread out over various floors decorated by Lázaro Rosa Violán. The basement cocktail bar is rumored to be where Hemmingway found inspiration, and our roof top terrace offers unrivalled views of Madrid's skyline and a wide array of cocktails. Explore the coty's hidden gems with the help of the hotel's Guest Relations team, and keep in shape in the fitness center. For those travelling on business, there are also 3 multi-functional spaces available for up to 190 people and Wi-Fi is free throughout.

With a stay at Axel Hotel Madrid - Adults Only in Madrid (Literary Quarter), you'll be within a 5-minute walk of Plaza de Santa Ana and Teatro Nuevo Apolo. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Location

9.6

Vibe

9.2

Service

9.2

WiFi

8.9

Amenities

8.1

Overall 8.9 Excellent

Based on 4,964 reviews

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Couples

Solo

Families

Business

Location

9.6

Vibe

9.2

Service

9.2

WiFi

8.9

Amenities

8.1

Location

9.6

Service

9.1

Vibe

8.9

Breakfast

8.4

Room

8.0

Location

9.7

Vibe

9.2

Room

9.0

Service

9.0

Cleanliness

8.6

Location

9.7

Service

9.1

Vibe

9.1

Cleanliness

8.2

Breakfast

8.0

Location

9.7

Service

9.3

Room

7.8

Excellent10.0

Excellent8.3

Excellent9.6

Pros: I had a fabulous and comfortable room. The rooftop pool and bar were a delight!

Excellent9.2

Pros: The rooftop pool was great and the location

Excellent10.0

Pros: Alberto on reception started our holiday amazingly! THANK YOU x

Excellent9.2

Pros: Very friendly and helpful staff. Gave us a bigger room as were celebrating.

Excellent10.0

Pros: Modern, clean, friendly and great location

Excellent10.0

Pros: We absolutely LOVED our stay at Axel Hotel. We were pleasantly greeted by the hotel concierge, Alberto, who graciously upgraded up to a honeymoon suite for our stay. He was friendly, welcoming, and provided us with great insights about the city. The hotel over exceeded our expectations. It was immaculate, clean, and had wonderful amenities. My wife and I did not want to leave! It also featured a wonderful sky bar and pool which provided a great vibe for both "day" and "night" life- with great music and drinks and snacks by the bar.

Excellent10.0

Pros: Not only the best Axel but the best hotel I ever been to. Punto.

Excellent10.0

Pros: The location is fantastic and the staff super friendly and helpful. The decor is unusual but interesting, and the rooftop was a good bonus.

Pros: I had a fabulous and comfortable room. The rooftop pool and bar were a delight!

Cons:

9.2 Excellent

Pros: The rooftop pool was great and the location

Cons: Twin rooms are just the same as double rooms

10.0 Excellent

Pros: Alberto on reception started our holiday amazingly! THANK YOU x

Cons:

9.2 Excellent

Pros: Very friendly and helpful staff. Gave us a bigger room as were celebrating.

Cons: Only small point but the TV kept switching off randomly. Not a big deal.

10.0 Excellent

Pros: Modern, clean, friendly and great location

Cons: The pool water wasn’t fresh and clean

10.0 Excellent

Pros: We absolutely LOVED our stay at Axel Hotel. We were pleasantly greeted by the hotel concierge, Alberto, who graciously upgraded up to a honeymoon suite for our stay. He was friendly, welcoming, and provided us with great insights about the city. The hotel over exceeded our expectations. It was immaculate, clean, and had wonderful amenities. My wife and I did not want to leave! It also featured a wonderful sky bar and pool which provided a great vibe for both "day" and "night" life- with great music and drinks and snacks by the bar.

Cons:

10.0 Excellent

Pros: Not only the best Axel but the best hotel I ever been to. Punto.

Cons: It’d Too good to be true

10.0 Excellent

Pros: The location is fantastic and the staff super friendly and helpful. The decor is unusual but interesting, and the rooftop was a good bonus.

Cons: The only thing that was really not good was the breakfast, which was almost comically bad from stale bread to flavorless mushrooms. A better idea is to stay out late and sleep through breakfast.

10.0 Excellent

Pros: Great location, great staff. Boys in the pool were hot!

Cons:

With a stay at Axel Hotel Madrid - Adults Only in Madrid (Literary Quarter), you'll be within a 5-minute walk of Plaza de Santa Ana and Teatro Nuevo Apolo. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

With a stay at Villa Real Hotel in Madrid (Literary Quarter), you'll be within a 5-minute walk of Paseo del Prado and Thyssen-Bornemisza National Museum. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Madrid? This hotel has facilities measuring 2454 square feet (228 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Location

9.7

Service

9.3

Breakfast

7.4

Room

7.2

WiFi

5.6

Overall 8.9 Excellent

Based on 1,895 reviews

All reviews

All reviews

Couples

Families

Solo

Location

9.7

Service

9.3

Breakfast

7.4

Room

7.2

WiFi

5.6

Location

9.7

Service

9.6

Breakfast

7.2

Room

6.8

Comfort

5.9

Location

9.6

Service

9.1

Breakfast

7.5

Room

6.9

Amenities

5.1

Room

6.7

Excellent10.0

Pros: Great location and well furnished

Excellent10.0

Pros: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Excellent10.0

Pros: The location right in Old Center close to El Museo del Prado, and within walking distance to lots of interesting places.

Excellent10.0

Pros: Very good location Very good to stop very clean I would stay in it next time

Excellent9.2

Pros: Great staff who helped us with a few things including printing boarding passes.

Excellent10.0

Pros: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Excellent9.2

Pros: welcome candy was a hit with our kids, beds were comfortable and rooms were spacious, wifi worked great

Excellent10.0

Pros: Perfect staffs

Excellent10.0

Pros: Great view and beautiful suite on the 5th floor

Excellent10.0

Pros: Everything was perfect. One of the best hotel in Madrid.

Excellent10.0

Pros: Great location, friendly stuff, nice and clean

Okay5.4

Pros: They mention That they have gym and pool While the pool is in another hotel And the gym is tooooo smallllll

Pros: The location and facilities are excellent. The staff, especially the front desk personnel, were great—very helpful and knowledge.

Cons: Noise from other rooms and service vendors is a bit distracting in the evening. Breakfast in the restaurant is very nice but formal. it would be nice to also a venue that is simpler and more low key without the white linens

10.0 Excellent

Pros: The location right in Old Center close to El Museo del Prado, and within walking distance to lots of interesting places.

Cons: Having the pool at another hotel implied we had to go out of the building to get to it.

10.0 Excellent

Pros: Very good location Very good to stop very clean I would stay in it next time

Cons:

9.2 Excellent

Pros: Great staff who helped us with a few things including printing boarding passes.

Cons:

10.0 Excellent

Pros: Hotel is in an excellent location to see Madrid. Staff was very helpful and the room clean and very spacious with 2 floors. Great hotel for Madrid.

Cons:

9.2 Excellent

Pros: welcome candy was a hit with our kids, beds were comfortable and rooms were spacious, wifi worked great

Cons: rooms were VERY noisy. could hear everything btw the walls with our neighbors. Check-in registration process seemed a little like an antiquated process managing on a piece of paper rather than within an automated system.

10.0 Excellent

Pros: Perfect staffs

Cons: No balcony

10.0 Excellent

Pros: Great view and beautiful suite on the 5th floor

Cons:

10.0 Excellent

Pros: Everything was perfect. One of the best hotel in Madrid.

Cons: Nothing

10.0 Excellent

Pros: Great location, friendly stuff, nice and clean

Cons:

5.4 Okay

Pros: They mention That they have gym and pool While the pool is in another hotel And the gym is tooooo smallllll

Cons: Thy mention that they have pool while they don’t have

With a stay at Villa Real Hotel in Madrid (Literary Quarter), you'll be within a 5-minute walk of Paseo del Prado and Thyssen-Bornemisza National Museum. Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Madrid? This hotel has facilities measuring 2454 square feet (228 square meters), including a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

A stay at Safestay Madrid places you in the heart of Madrid, within a 15-minute walk of Gran Via Street and Paseo de la Castellana. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

Location

9.4

Bar

9.0

Vibe

9.0

Cleanliness

8.9

Amenities

8.2

Overall 8.6 Excellent

Based on 6,775 reviews

All reviews

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Solo

Couples

Business

Families

Location

9.4

Bar

9.0

Vibe

9.0

Cleanliness

8.9

Amenities

8.2

Location

9.6

Cleanliness

9.5

Bar

9.2

Vibe

8.8

Amenities

8.4

Location

9.5

Cleanliness

8.9

Amenities

8.3

Value

8.3

Service

8.3

Service

7.4

Room

6.9

Comfort

6.8

Amenities

8.3

Service

8.1

Room

7.4

Excellent10.0

Pros: The staff were nice Super clean Spacious rooms! Good location Lots of showers/bathrooms per floor

Excellent9.6

Pros: Very clean comfy beds Nice bathrooms

Good7.9

Pros: great location

Good7.5

Pros: It was clean, great location, quiet even though it’s more for younger people, thus more noise

Excellent9.6

Pros: The hostel is really managed well and equipped with many thing you need. It is clean and modern.it has also supermarkets near by as well as Carrefour market. I recommend it as it has also reasonable value of money.

Excellent10.0

Pros: - spacious beds - bright and airy rooms - big lockers - many shower rooms/toilets - very convenient location, within 5 mins walk from the metro and bus stop - room was not noisy and creaky - staff were friendly and professional

Excellent9.6

Pros: Value for money, the best hostel I ever stayed!

Excellent10.0

Pros: location is super. clean and spacious. bar on the roof

Excellent9.7

Pros: The place was clean and shinny. Very good cost value ratio! Recommended to those people who wants to save money

Excellent8.8

Pros: Showers and toilet facilities were great, not in the room but shared on the floor. The terrace was quite nice, bar isn't always open but had a fun time.

Excellent9.7

Pros: Everything worked out perfectly during my stay.
I have no complaints.
Value for money is 5 stars without a doubt.

Excellent10.0

Pros: I’m recommending it 100% to any solo traveller going to Madrid on a budget; it will beat your expectations with so little money. You even get to watch Netflix in the hostel cinema

Pros: The staff were nice Super clean Spacious rooms! Good location Lots of showers/bathrooms per floor

Cons: Everything was perfect!

9.6 Excellent

Pros: Very clean comfy beds Nice bathrooms

Cons: Rooms facing the street can get noisy from traffic especially Fri /sat night. No kitchen to Myo food. But there is a cheap shop next door

7.9 Good

Pros: great location

Cons: it doesn't have kitchen

7.5 Good

Pros: It was clean, great location, quiet even though it’s more for younger people, thus more noise

Cons: Deposit for the key is not worth it. They can find another solution.

9.6 Excellent

Pros: The hostel is really managed well and equipped with many thing you need. It is clean and modern.it has also supermarkets near by as well as Carrefour market. I recommend it as it has also reasonable value of money.

Cons: The AC was automatically goes on and off however it was ok.

10.0 Excellent

Pros: - spacious beds - bright and airy rooms - big lockers - many shower rooms/toilets - very convenient location, within 5 mins walk from the metro and bus stop - room was not noisy and creaky - staff were friendly and professional

Cons: - my personal socket wasn’t working well - my level’s water dispenser wasn’t working well either. Had to go to the other levels to fill water

9.6 Excellent

Pros: Value for money, the best hostel I ever stayed!

Cons:

10.0 Excellent

Pros: location is super. clean and spacious. bar on the roof

Cons:

9.7 Excellent

Pros: The place was clean and shinny. Very good cost value ratio! Recommended to those people who wants to save money

Cons: Improve the wifi, can’t reach some rooms

8.8 Excellent

Pros: Showers and toilet facilities were great, not in the room but shared on the floor. The terrace was quite nice, bar isn't always open but had a fun time.

Cons:

9.7 Excellent

Pros: Everything worked out perfectly during my stay.
I have no complaints.
Value for money is 5 stars without a doubt.

Cons:

10.0 Excellent

Pros: I’m recommending it 100% to any solo traveller going to Madrid on a budget; it will beat your expectations with so little money. You even get to watch Netflix in the hostel cinema

Cons: More books in the library and more space for folks who just want to read with their laptops.

A stay at Safestay Madrid places you in the heart of Madrid, within a 15-minute walk of Gran Via Street and Paseo de la Castellana. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

Gran Hotel Sercotel Conde Duque is located in the centre of Madrid and offers a charming Tea Room with more than 70 types of tea. Guests have free access to a nearby gym.
The elegant, air-conditioned rooms at Gran Hotel Sercotel Conde Duque feature a private bathroom with a hydromassage shower and amenities. They also include a free laptop-sized safe, pillow menu and a flat-screen TV.
They accept pets (dogs and cats) of up to 5kg for 25 €/day (10% VAT included)
San Bernardo Metro Station is conveniently situated 200 m away. The famous Centro Cultural Galileo Galilei and Clamores concert halls are in the surrounding area.
The buffet breakfast includes a corner with healthy, organic food. The hotel offers aromatherapy and massage services. Staff can also take guests on a tapas route.

Location

9.5

Service

9.0

Bar

8.8

Breakfast

8.0

Room

6.9

Overall 8.7 Excellent

Based on 4,003 reviews

All reviews

All reviews

Families

Solo

Couples

Business

Location

9.5

Service

9.0

Bar

8.8

Breakfast

8.0

Room

6.9

Location

9.3

Service

8.6

Breakfast

7.6

Room

7.3

Location

9.7

Service

9.2

Cleanliness

8.8

Breakfast

8.4

Value

6.8

Location

9.3

Service

8.9

Breakfast

8.0

Room

6.6

Comfort

5.9

Location

9.4

Service

9.0

Breakfast

8.0

Food

7.1

Comfort

6.8

Excellent10.0

Pros: Very nice hotel. Good staff, good rooms, good breakfast and good location. The fitness room is a real gym. Congratulations for all

Good6.3

Pros: The property has a big kids playground in front of it. It’s clean and the facilities are generally good We received a cold bottle of water shortly after checkin

Good7.1

Pros: Good location, clean

Excellent10.0

Pros: Everything in general was absolutely great!

Excellent10.0

Pros: Very friendly staff. Hotel is very clean and comfortable.

Excellent9.2

Pros: Hotel is not far from the city center. Both San Bernardo (Lines 2 and 4) and Bilbao (Lines 1 and 4) metro stations are within walking distance. If you prefer walking to the center (through the Gran Via) it takes approx. 15 mins. There are few markets around the hotel as well. They provide almost all the toiletries you may need. There was also a kettle in the room, which was something hard to find in some of the other hotels in Spain.

Good7.9

Pros: classic look but modern at the same time, with a great location

Excellent9.6

Pros: needs more plugs for laptops etc

Excellent10.0

Pros: Location; cleanliness; staff

Excellent9.6

Pros: Great location excellent staff Manuel could not be more helpful and great parking

Pros: Very nice hotel. Good staff, good rooms, good breakfast and good location. The fitness room is a real gym. Congratulations for all

Cons: Not much variety of gluten free foods

6.3 Good

Pros: The property has a big kids playground in front of it. It’s clean and the facilities are generally good We received a cold bottle of water shortly after checkin

Cons: Most of the staff were not friendly at all. Not sure if this is the norm in Madrid There is a lot of noise coming from other rooms when people talk in the hall or just leave their room the door closing is so loud as if it’s our door. Even when we had the “Do not disturb” sign hanging on the door, the cleaning staff still try to open the door. This happened multiple times which is very annoying. The breakfast selection is very limited.

7.1 Good

Pros: Good location, clean

Cons: No pressure on water on 8th floor, poor breakfast

10.0 Excellent

Pros: Everything in general was absolutely great!

Cons: None

10.0 Excellent

Pros: Very friendly staff. Hotel is very clean and comfortable.

Cons:

9.2 Excellent

Pros: Hotel is not far from the city center. Both San Bernardo (Lines 2 and 4) and Bilbao (Lines 1 and 4) metro stations are within walking distance. If you prefer walking to the center (through the Gran Via) it takes approx. 15 mins. There are few markets around the hotel as well. They provide almost all the toiletries you may need. There was also a kettle in the room, which was something hard to find in some of the other hotels in Spain.

Cons: Almost everything was fine. Only problem might be arriving the hotel from the airport, but this is not related to the hotel. Google maps offer multiple ways with different change over options. If your luggage is heavy I suggest keeping the change overs to minimum. For example rather than approaching the hotel from San Bernardo station you can walk from Argüelles station with a single change over at Nuevos Ministerios.

7.9 Good

Pros: classic look but modern at the same time, with a great location

Cons: the rooms are too hot and you can not change the thermostat, i was sweating all the time i was there

9.6 Excellent

Pros: needs more plugs for laptops etc

Cons: facilities for electric gadgets

10.0 Excellent

Pros: Location; cleanliness; staff

Cons: No

9.6 Excellent

Pros: Great location excellent staff Manuel could not be more helpful and great parking

Cons: Noisy toilet

10.0 Excellent

Pros: Location and helpful staff at front desk

Cons: Some noisy pets

9.0 Excellent

Pros: Proximity to train station and city center

Cons: The shower in the room was not working properly and only had cold water.

Gran Hotel Sercotel Conde Duque is located in the centre of Madrid and offers a charming Tea Room with more than 70 types of tea. Guests have free access to a nearby gym.
The elegant, air-conditioned rooms at Gran Hotel Sercotel Conde Duque feature a private bathroom with a hydromassage shower and amenities. They also include a free laptop-sized safe, pillow menu and a flat-screen TV.
They accept pets (dogs and cats) of up to 5kg for 25 €/day (10% VAT included)
San Bernardo Metro Station is conveniently situated 200 m away. The famous Centro Cultural Galileo Galilei and Clamores concert halls are in the surrounding area.
The buffet breakfast includes a corner with healthy, organic food. The hotel offers aromatherapy and massage services. Staff can also take guests on a tapas route.

NH Collection Madrid Paseo del Prado is situated in the heart of Madrid’s art triangle, across the street from the Prado, Reina Sofía and Thyssen museums. Shop at the nearby designer boutiques and exclusive cafés in the Salamanca district and Calle Serrano or stroll through Retiro Park. For links to the rest of the city and the airport, Banco de España and Atocha stations are minutes away. NH Collection Madrid Paseo del Prado is set in a historic Neo-Baroque palace with some of the rooms overlooking the famous Neptuno fountain. Designed in relaxed, neutral colors, rooms are enriched with handmade carpets from the Real Fábrica de Tapices and beautiful paintings adorn the walls. For modern comforts, guests enjoy free Wi-Fi, as well as tea and coffee making facilities. Connecting rooms are available. A fresh breakfast buffet is served daily and offers a delicious variety of hot and cold dishes. In the afternoon and evening, delight in tapas creations by Paco Roncero, a Michelin-starred chef. The Estado Puro tapas bar offers a wide selection of wines and al fresco seating. Our tea room offers a unique Suite & Tea service with a surpriasing collection of teas and sweet as well as savory snacks. To invigorate your body, make use of our rooftop gym and enjoy spectacular views of Madrid during your workout.

Location

9.5

Service

9.4

Breakfast

8.7

Food

8.1

WiFi

7.4

Overall 8.7 Excellent

Based on 2,903 reviews

All reviews

All reviews

Couples

Families

Solo

Business

Location

9.5

Service

9.4

Breakfast

8.7

Food

8.1

WiFi

7.4

Service

9.7

Location

9.6

Breakfast

8.6

Room

6.2

Amenities

5.0

Service

9.7

Location

9.7

Breakfast

8.8

Amenities

5.5

Room

5.5

Location

9.5

Service

9.1

Breakfast

8.5

Room

5.6

Breakfast

8.9

Excellent8.0

Pros: The very friendly and helpful staff

Excellent8.3

Good7.5

Pros: The location is fantastic and can’t be faulted.

Excellent9.6

Pros: Location could not be beat right across from the museum.

Excellent10.0

Pros: Staff are really friendly and professional. Always a lovely welcome no matter how late we check in!

Good7.5

Pros: Extensive breakfast.

Good7.5

Pros: Great location, close to almost everything. Breakfast had good variety.

Excellent9.2

Pros: Fantastic location. The other aspects of the hotel were all good but it is only just 5 star it is right on the 4 / 5 star border i think. That said it worked well for us. staff were helpful when planning trips.

Mediocre2.0

Pros: The location is the only thing going for this hotel. Not much else I can say positive.

Cons: The fact that I booked a double room and when I got there I had to pay â‚¬40 extra to get a double bed! #NotAcceptable

8.3 Excellent

Pros:

Cons: I paid for a rooms with view but we only had a partial view. This was a bit misleading.

7.5 Good

Pros: The location is fantastic and can’t be faulted.

Cons: This hotel doesn’t seem like a five star to me, definitely a solid four. There was a luke-warm reception when arriving, no one was at the door and there was no one to assist with bags or show us the room. Overall it wasn’t a very welcoming experience. There was a similar experience when trying to check out. The main receptionist at the desk was dealing with another guest however there was another receptionist (or staff member) at a different desk busy on her computer and ignoring me. I just placed my room keys on the desk and left as I couldn’t wait too long. There is also no valet parking, something which is usually quite common for five star properties (certainly is the case for the Villa Real which I’ve stayed at). I parked at the NH car park down the road and tried querying with staff whether there were any discounts due to us staying at an NH hotel. This was something which was never answered.

9.6 Excellent

Pros: Location could not be beat right across from the museum.

Cons: Chose this hotel specifically because it stated on booking.com that it had an airport shuttle transportation for an extra fee. However, it wasn't available.

10.0 Excellent

Pros: Staff are really friendly and professional. Always a lovely welcome no matter how late we check in!

Cons:

7.5 Good

Pros: Extensive breakfast.

Cons: No iron/board in room.

7.5 Good

Pros: Great location, close to almost everything. Breakfast had good variety.

Cons: Small rooms that look over a central court yard. No natural day light. Dripping shower and no bath tub.

9.2 Excellent

Pros: Fantastic location. The other aspects of the hotel were all good but it is only just 5 star it is right on the 4 / 5 star border i think. That said it worked well for us. staff were helpful when planning trips.

Cons: nicer rooms, they were fine but a bit small and the bathroom while well maintained and attractive was not big enough for all the things that had been put in so not as nice to use as it might have been.

2.0 Mediocre

Pros: The location is the only thing going for this hotel. Not much else I can say positive.

Cons: The rooms were extremely claustrophobic. It was very difficult to sleep here. Wall as are very thin. You can clearly here the conversation of other guests in their rooms and in the hallways. Complained several times- nothing done.

10.0 Excellent

Pros: Property and service as expected.

Cons:

10.0 Excellent

Pros: Great location!

Cons: The Staff is great!

6.7 Good

Pros: Great and central location, nicely equipped clean room.

Cons: Some of the room have no view something that should have been clear up front on booking.com had to pay extra for a street view rather than "wall view". This hotel is marketed as 5-star but far from it, most should be 4-star base on exiting facilities. Interaction with hotel staff varies from great to less than great depending on the person on duty. I find the night shift far more helpful, pleased and accommodating.

NH Collection Madrid Paseo del Prado is situated in the heart of Madrid’s art triangle, across the street from the Prado, Reina Sofía and Thyssen museums. Shop at the nearby designer boutiques and exclusive cafés in the Salamanca district and Calle Serrano or stroll through Retiro Park. For links to the rest of the city and the airport, Banco de España and Atocha stations are minutes away. NH Collection Madrid Paseo del Prado is set in a historic Neo-Baroque palace with some of the rooms overlooking the famous Neptuno fountain. Designed in relaxed, neutral colors, rooms are enriched with handmade carpets from the Real Fábrica de Tapices and beautiful paintings adorn the walls. For modern comforts, guests enjoy free Wi-Fi, as well as tea and coffee making facilities. Connecting rooms are available. A fresh breakfast buffet is served daily and offers a delicious variety of hot and cold dishes. In the afternoon and evening, delight in tapas creations by Paco Roncero, a Michelin-starred chef. The Estado Puro tapas bar offers a wide selection of wines and al fresco seating. Our tea room offers a unique Suite & Tea service with a surpriasing collection of teas and sweet as well as savory snacks. To invigorate your body, make use of our rooftop gym and enjoy spectacular views of Madrid during your workout.

When staying at the NH Madrid Nacional hotel, you will be in a privileged location on Paseo del Prado and steps away from Madrid’s Art Triangle. The Prado, Thyssen and Reina Sofia museums are right by the hotel. The 1920s building was designed by the famous architect Modesto López Otero and is located across the street from the Atocha train station. This means it provides excellent links to everywhere in the city, including the airport. NH Madrid Nacional has 206 rooms with a choice of classic or contemporary designs. Each features sleek wooden floors and free Wi-Fi. Some of the rooms come with views of the Atocha Plaza or the Botanical Gardens, while Superior rooms have Nespresso machines, among other extras. The Tablafina restaurant serves up light bites and Mediterranean and Spanish dishes, which you can enjoy along with the lovely city view. Breakfast is also served and includes a wide variety of fresh fare including cooked-to-order eggs. A gym is available on-site. For meetings, there are 6 function rooms for up to 300 people, where catering can be arranged. On Sundays, sleep in and enjoy our free late checkout and breakfast served till noon.

Location

9.3

Service

8.7

Breakfast

8.5

Room

6.8

WiFi

6.1

Overall 8.6 Excellent

Based on 7,363 reviews

All reviews

All reviews

Couples

Families

Solo

Business

Location

9.3

Service

8.7

Breakfast

8.5

Room

6.8

WiFi

6.1

Location

9.6

Breakfast

9.3

Service

8.8

Amenities

7.1

Room

6.7

Location

9.5

Service

9.0

Breakfast

8.1

Room

6.3

Comfort

5.1

Location

9.3

Service

8.6

Breakfast

8.4

Cleanliness

8.2

Room

7.1

Location

9.1

Service

8.8

Breakfast

8.4

Amenities

6.2

Room

6.0

Excellent10.0

Pros: Great location, very near the railway station. Grand foyer, spacious well appointed rooms and excellent breakfast included.

Excellent9.0

Pros: Location

Excellent8.3

Pros: Location, price and clean

Excellent9.2

Pros: Situated in a fantastic position. Hop on hop off bus leaves from the front door. Can walk to hotel from the station.

Excellent10.0

Pros: Value for money, location is just perfect

Mediocre3.0

Pros: It was very clean at a great location.

Good6.0

Pros: The hotel is located in a great area, easily accessible to all points. It has lots of rooms.

Excellent9.2

Pros: The room was big, confortable and very clean. The staff was very helpful and nice . It is close to many amenities, transport, restaurants, museum,..

Excellent8.3

Pros: The breakfast is FABULOUS, worthy of a five star hotel. The personnel at breakfast are very lively and welcoming. The location is great: you can walk to almost everything - museums like the not to miss El Prado are just a 6-7 minutes walk, El Retiro park is also close by, the beautiful plaza major is like a 20 minutes walk, 5 more minutes and your at the royal palace and al Mudena cathedral. Also Atocha train and metro station is just 5 easy minutes away. Plus, right in front of the hotel, I mean just at the door: taxi stops, several bus stops.. We stayed on 2 separate days and, in between, traveled by train to Lisbon: they very kindly kept our heavy luggage for 4 days until we came back, which allowed us to travel light. We are very thankful for that. Rooms are comfy and well furnished.

Excellent9.6

Pros: Staff where very friendly, location was great ,

Excellent8.3

Pros: Location! It is very conveniently located near to many good attractions and to the Atocha train station. Comfy beds. Very kind and helpful staff.

Excellent10.0

Pros: Rooms were very spacious by European standards. Very comfortable and well kept. Love the breakfast buffet—very large selection, even eggs cooked to order.

Pros: Great location, very near the railway station. Grand foyer, spacious well appointed rooms and excellent breakfast included.

Cons: There was nothing we didn’t like. It was excellent in all respects.

9.0 Excellent

Pros: Location

Cons: Nothing, it is great

8.3 Excellent

Pros: Location, price and clean

Cons: Renovations and service was ok but not great.

9.2 Excellent

Pros: Situated in a fantastic position. Hop on hop off bus leaves from the front door. Can walk to hotel from the station.

Cons: We found the bed too hard and small as are used to King size bed. Would have been better to get 2 singles.

10.0 Excellent

Pros: Value for money, location is just perfect

Cons:

3.0 Mediocre

Pros: It was very clean at a great location.

Cons: The beds are terrible. I could hardly sleep the first night. The second I was not able to sleep. We were told the beds were new. These are the worst beds I have ever â€œsleptâ€ in (didnâ€™t really sleep). These beds bring the hotel to a 2 s

6.0 Good

Pros: The hotel is located in a great area, easily accessible to all points. It has lots of rooms.

Cons: 1) No coffee maker - a 4-star hotel anywhere should have that. 2) No iron 3) the amenities were rather basic.

9.2 Excellent

Pros: The room was big, confortable and very clean. The staff was very helpful and nice . It is close to many amenities, transport, restaurants, museum,..

Cons:

8.3 Excellent

Pros: The breakfast is FABULOUS, worthy of a five star hotel. The personnel at breakfast are very lively and welcoming. The location is great: you can walk to almost everything - museums like the not to miss El Prado are just a 6-7 minutes walk, El Retiro park is also close by, the beautiful plaza major is like a 20 minutes walk, 5 more minutes and your at the royal palace and al Mudena cathedral. Also Atocha train and metro station is just 5 easy minutes away. Plus, right in front of the hotel, I mean just at the door: taxi stops, several bus stops.. We stayed on 2 separate days and, in between, traveled by train to Lisbon: they very kindly kept our heavy luggage for 4 days until we came back, which allowed us to travel light. We are very thankful for that. Rooms are comfy and well furnished.

Cons: One thing I didn't like on our second stay, the room wasn't very clean and the kettle had coffee remains. When I informed the person in charge, the reply was that it was actually stained and needed extra cleaning time... I found the reply unprofessional: it is a 4 star hotel, I'm sure they have a replacement unstained kettle to put in the room.

9.6 Excellent

Pros: Staff where very friendly, location was great ,

Cons: Elevator very slow.

8.3 Excellent

Pros: Location! It is very conveniently located near to many good attractions and to the Atocha train station. Comfy beds. Very kind and helpful staff.

Cons: The water in the shower does not drain well.

10.0 Excellent

Pros: Rooms were very spacious by European standards. Very comfortable and well kept. Love the breakfast buffet—very large selection, even eggs cooked to order.

Cons: Nothing

When staying at the NH Madrid Nacional hotel, you will be in a privileged location on Paseo del Prado and steps away from Madrid’s Art Triangle. The Prado, Thyssen and Reina Sofia museums are right by the hotel. The 1920s building was designed by the famous architect Modesto López Otero and is located across the street from the Atocha train station. This means it provides excellent links to everywhere in the city, including the airport. NH Madrid Nacional has 206 rooms with a choice of classic or contemporary designs. Each features sleek wooden floors and free Wi-Fi. Some of the rooms come with views of the Atocha Plaza or the Botanical Gardens, while Superior rooms have Nespresso machines, among other extras. The Tablafina restaurant serves up light bites and Mediterranean and Spanish dishes, which you can enjoy along with the lovely city view. Breakfast is also served and includes a wide variety of fresh fare including cooked-to-order eggs. A gym is available on-site. For meetings, there are 6 function rooms for up to 300 people, where catering can be arranged. On Sundays, sleep in and enjoy our free late checkout and breakfast served till noon.

Pros: Service was good, food was good, location was fantastic not far from tourist attractions majority was walking distance. Will recommend. The room was always clean by the time we returned to the room. Staff are very friendly

Excellent10.0

Pros: All around awesome

Excellent10.0

Pros: great street view, close to subway and nightlife, comfortable bed and spacious room

Cons: Did not like that upon arrival they immediately tried to get us to upgrade our room Did not like that our room was on an air shaft, no fresh air or direct light and they didn't tell us No coffee maker in room, only with an upgrade.

9.6 Excellent

Pros: Location Clean Renewed

Cons: Sometimes noisy

10.0 Excellent

Pros: awesome location. Amazing room. Phone in the room added bonus

Cons:

8.0 Excellent

Pros: Location

Cons: Traffic noise

4.6 Okay

Pros: Beds

Cons: Staff were so rude!! Massage was terrible!!

7.9 Good

Pros: Close to everything, the bed were comfy and breakfast was good.

Cons:

9.2 Excellent

Pros: Service was good, food was good, location was fantastic not far from tourist attractions majority was walking distance. Will recommend. The room was always clean by the time we returned to the room. Staff are very friendly

Cons: That there was no varieties for the spa. Only massage. And the pool open at 9am and not earlier and closed at 9pm. There was technical issues with my card when opening the door had to report 3 times, on 3 separate occasions when returning to my room

10.0 Excellent

Pros: All around awesome

Cons:

10.0 Excellent

Pros: great street view, close to subway and nightlife, comfortable bed and spacious room

Cons: Breakfast appears expensive. Did not try it during my stay.

6.2 Good

Pros: I liked the location and the pool.

Cons: Even though there are two double doors that open to the back street of the hotel- you can hear everything especially the drunk people who screamed till 6am. Don't forget the music from a club that goes along with it. If it wasn't for the location on Gran Via, I would've regretted it. They also don't have an iron.

A stay at Vincci Capitol places you in the heart of Madrid, steps from Gran Via Street and Teatro Rialto. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services.

Location

9.4

Breakfast

8.1

Service

7.8

Room

6.8

Cleanliness

6.5

Overall 8.6 Excellent

Based on 5,113 reviews

All reviews

All reviews

Couples

Families

Solo

Business

Location

9.4

Breakfast

8.1

Service

7.8

Room

6.8

Cleanliness

6.5

Location

9.4

Breakfast

8.2

Service

8.0

Room

7.1

Comfort

6.3

Location

9.1

Breakfast

8.2

Service

7.5

Room

7.2

Comfort

6.8

Location

9.5

Service

8.4

Breakfast

7.8

Amenities

6.1

Room

6.0

Location

9.4

Room

6.5

Excellent10.0

Pros: Location is amazing, right next to the Callao plaza. Our room looked south over the roofs of the palace and the old town, very romantic.

Excellent10.0

Pros: Breakfast was very good!!!! The bed also confortable,the lady at the frontdesk very friendly ,thank you!!!

Excellent9.6

Pros: Its location is very nice

Excellent9.2

Pros: Everything was quite good good breakfast in good ambience. WiFi did not function all the time. Excellent location. The reception could have been a little bit more friendly the hotel is very good with a small reception area

Pros: Location is amazing, right next to the Callao plaza. Our room looked south over the roofs of the palace and the old town, very romantic.

Cons:

10.0 Excellent

Pros: Breakfast was very good!!!! The bed also confortable,the lady at the frontdesk very friendly ,thank you!!!

Cons:

9.6 Excellent

Pros: Its location is very nice

Cons:

9.2 Excellent

Pros: Everything was quite good good breakfast in good ambience. WiFi did not function all the time. Excellent location. The reception could have been a little bit more friendly the hotel is very good with a small reception area

Cons:

10.0 Excellent

Pros: Clean and great part of the city

Cons: Food was not offered later at night

9.2 Excellent

Pros: location

Cons: they had a stupid rule of not allowing outside food in the hotel, so I had to go down to the street at 1am to eat the food i ordered because they refused that I enter with the food i ordered.. which was extremely annoying

7.1 Good

Pros: The location and the staff were very friendly and helpful

Cons: That we cannot take food from outside the hotel

6.7 Good

Pros: Location

Cons: Old furniture Uncomfortable beds

7.9 Good

Pros: Location in center of city

Cons: Cleaning not that Mach also they don’t have facility to arrange taxi from Airport to hotel for families very good

10.0 Excellent

Pros: Location

Cons: nothing

A stay at Vincci Capitol places you in the heart of Madrid, steps from Gran Via Street and Teatro Rialto. Featured amenities include complimentary wired Internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services.

A stay at Hotel Mayorazgo places you in the heart of Madrid, steps from Gran Via Street and Lope de Vega Theatre. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. This hotel has 5 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Location

9.4

Service

9.0

Breakfast

8.5

Food

7.6

Room

7.3

Overall 8.6 Excellent

Based on 4,468 reviews

All reviews

All reviews

Families

Couples

Solo

Business

Location

9.4

Service

9.0

Breakfast

8.5

Food

7.6

Room

7.3

Location

9.4

Service

9.3

Cleanliness

8.7

Breakfast

8.5

Room

7.6

Location

9.4

Service

9.0

Breakfast

8.5

Room

8.0

Comfort

5.6

Location

9.4

Service

9.1

Breakfast

8.6

Cleanliness

8.3

Room

6.4

Location

9.5

Service

9.0

Room

6.9

Comfort

6.2

Amenities

5.0

Good7.9

Pros: The hotel was nice, the staff too, really helpful. The room was nice too and very clean. Coffee and tee in the room would have been a plus though.

Good6.7

Pros: The location is amazing with every tourist attraction in short walking distance.

Excellent10.0

Excellent10.0

Pros: The hotel is perfectly placed to explore the centre of Madrid on foot. Really nice cosy rooms with a spacious balcony to relax. The staff at reception were wonderful and upgraded our rooms on arrival. There is secure parking which we used, but be aware of the low emission zone in the centre of Madrid.

Excellent10.0

Pros: Got to the hotel at 10am, check in wasn;t unitl 2 but there were lovely and clean bathroom facilities to use to freshen up before getting into the room. Hotel was very clean and in a perfect location near to everything or a short walk away. Once we arrived for Check-in we got a free upgrade. The Superior rooms are amazing! Really comfy bed and the bathroom is a dream. Jacuzzi bath too was a plus!

Pros: The hotel was nice, the staff too, really helpful. The room was nice too and very clean. Coffee and tee in the room would have been a plus though.

Cons: I was expecting a bath, and the room was a shower

6.7 Good

Pros: The location is amazing with every tourist attraction in short walking distance.

Cons: The rooms. Single bed room was so small that one could hardly move around the bed.

10.0 Excellent

Pros:

Cons: my partner has breathing difficulties and the entry and reception smelled very strongly so we had to run to the lifts...

10.0 Excellent

Pros: The hotel is perfectly placed to explore the centre of Madrid on foot. Really nice cosy rooms with a spacious balcony to relax. The staff at reception were wonderful and upgraded our rooms on arrival. There is secure parking which we used, but be aware of the low emission zone in the centre of Madrid.

Cons: Not major, but a free bottle of water in the room would be welcome and no coffee-making facilities.

10.0 Excellent

Pros: Got to the hotel at 10am, check in wasn;t unitl 2 but there were lovely and clean bathroom facilities to use to freshen up before getting into the room. Hotel was very clean and in a perfect location near to everything or a short walk away. Once we arrived for Check-in we got a free upgrade. The Superior rooms are amazing! Really comfy bed and the bathroom is a dream. Jacuzzi bath too was a plus!

Cons: Corridors of hotel need to be renovated, quite old fashioned looking. We were looking forward to checking out the rooftop area but when we arrived it was closed,

6.5 Good

Pros: good staff service

Cons: walls are made of paper, you can hear everything from the rooms next door, unacceptable level of insulation

Cons: Our triple room was tight.:seemed smaller than pictures but was comfortable, clean and bathroom nice and good sized. Good price/value overall.

9.6 Excellent

Pros: Great location, big room & restroom. Excellent cleaning. They have safe box in the room for a small cost $1.50 Eu per night. Also, excellent entrance Security all the time.

Cons: The breakfast is good but too expensive for the value, I expected more.

9.4 Excellent

Pros: Great rooms, very cozy hotel, and in a great location.

Cons: Very limited internet, it actually didn't work for most of my stay. Check in was delayed, there were a lot of exhausted travelers waiting for their rooms.

7.5 Good

Pros: Location was very good

Cons: Staff were not able to communicate well in English at reception desk

4.6 Okay

Pros: location is very good and that's it

Cons: it is a 4 star hotel but doesn' t look like one in his services: you have to pay everything: safe box cost you around 2 euros every day. even the slippers and the robes and and all should be paid extra. the front desk manager "Pablo" is very rude, all you ask him his reply is you have to pay and in a very rude and unrespectfull manner. This hotel 16 years later was much more better than today. King bed is very small it does t fit two persons. I regret staying in that hotel.

A stay at Hotel Mayorazgo places you in the heart of Madrid, steps from Gran Via Street and Lope de Vega Theatre. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. This hotel has 5 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

A stay at Hotel Gran Versalles places you in the heart of Madrid, within a 15-minute walk of Gran Via Street and Paseo de la Castellana. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Location

9.1

Service

8.4

WiFi

8.4

Breakfast

8.1

Room

7.4

Overall 8.5 Excellent

Based on 6,448 reviews

All reviews

All reviews

Couples

Families

Solo

Business

Location

9.1

Service

8.4

WiFi

8.4

Breakfast

8.1

Room

7.4

Service

8.7

Location

8.6

Breakfast

8.1

Room

8.0

Location

8.6

Breakfast

8.1

Service

7.5

Room

6.8

Vibe

4.5

Location

8.9

Service

8.1

Breakfast

7.9

Room

7.2

Comfort

6.3

Location

9.2

Cleanliness

8.9

Service

8.4

Breakfast

8.0

Room

7.0

Excellent10.0

Pros: Breakfast had a wide range of options and the dining area was very nice. The location is excellent, rooms are big and spacious and clean

Excellent9.6

Pros: Location was great, close to Metros as we wanted. Hotel was very comfortable.

Excellent8.0

Pros: Location was great

Good7.5

Pros: I loved the location. You can walk to Gran via if you don’t mind a 20 minute walk

Good7.5

Pros: I didn't like the coffee, it was American coffee, not Spanish. I think they have to have better coffee. Breakfast was little poor.

Good7.1

Good7.9

Pros: It was quiet and location was good and breakfast was very good

Excellent9.2

Pros: Breakfast would be much better if there was a stastion preparing freshly cooked fried eggs ,omelettes boiled eggs etc. The reception staffwhere particularly helpful especially when advising the best sites to visit

Pros: Breakfast had a wide range of options and the dining area was very nice. The location is excellent, rooms are big and spacious and clean

Cons:

9.6 Excellent

Pros: Location was great, close to Metros as we wanted. Hotel was very comfortable.

Cons: The breakfast could have had more variety

8.0 Excellent

Pros: Location was great

Cons: My friend didn’t like that there was no wash cloth provided in the bathroom

7.5 Good

Pros: I loved the location. You can walk to Gran via if you don’t mind a 20 minute walk

Cons: The room had a funny smell like paint or mothballs. The air conditioner needs to be stronger with how hot Madrid can get during the summer. It was a nice hotel but I don’t think I would be staying here again

7.5 Good

Pros: I didn't like the coffee, it was American coffee, not Spanish. I think they have to have better coffee. Breakfast was little poor.

Cons: Breakfast in general and specially coffee.

7.1 Good

Pros:

Cons: The breakfast should have more variety as you need to pay for it. And the fact they didn't allow me to stay more 30min after the check out, unless I payed 18 euros.

7.9 Good

Pros: It was quiet and location was good and breakfast was very good

Cons: Nothing to mention

9.2 Excellent

Pros: Breakfast would be much better if there was a stastion preparing freshly cooked fried eggs ,omelettes boiled eggs etc. The reception staffwhere particularly helpful especially when advising the best sites to visit

Cons: Snack bar menu was very limitedand the bar itself was rather boring

6.7 Good

Pros:

Cons: Breakfast with little options. The room was small and the AC made noise.

6.8 Good

Pros: Great location.
Friendly staff
Renovated bathrooms

Cons: No A/C (it is either heat or cold at management's discretion).
Room is not cleaned unless specifically requested (tag at the door)
Rooms are small amd noisy
Extra long pillows
Hard mattress
Outdated furniture

A stay at Hotel Gran Versalles places you in the heart of Madrid, within a 15-minute walk of Gran Via Street and Paseo de la Castellana. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Cons: No air conditioning ( even though the fan was inside room) Not enough plugs.

7.5 Good

Pros: Good location. 20% on parking nearby.

Cons: Outdated toilets. Expensive for what it is. Requested beds in a 6 bed dormitory and ended up in a 10 bed one.

6.7 Good

Pros: Located in the center of the city

Cons: The room was very small and hot

5.8 Okay

Pros: Location was good. Right in Madrid center. Staff were pleasant. Also met some nice people as well.

Cons: The listing as well as photos of the hostel indicated that a continental breakfast was included in the stay. There was no breakfast provided. There wasn’t even any coffee provided. Could not get a decent night of sleep. People constantly partying in the outside cloister area. Bunk mate would wake up early around 7 am and start yelling on their phone to someone, completely disrespectful to everyone else in the room.

8.3 Excellent

Pros: It was very conveniently located

Cons: The room we were in was a little loud

8.3 Excellent

Pros: It's clean, the staff were very friendly and helpful, always smiling. The location is very central, and it's good value for money. You meet a lot of new friendly people.

Cons: Too much noises at night, there is not air-conditioning in the room, and there is only two bathrooms for each gender, I think it's too little.

9.6 Excellent

Pros: Fantastic stuff, all very kind and ready to help. Great location!

Cons: Water in shower is very hot, difficult to get comfy shower.

6.7 Good

Pros: Location

Cons: Charge me €80 for one night

With a stay at Hostel Los Amigos, you'll be centrally located in Madrid, within a 5-minute walk of Puerta del Sol and Plaza Mayor. Featured amenities include a 24-hour front desk and luggage storage.

A stay at Senator Gran Vía 70 Spa Hotel places you in the heart of Madrid, steps from Gran Via Street and Plaza de España. Featured amenities include a 24-hour front desk and an elevator (lift).

Cleanliness

8.5

Comfort

8.3

Location

9.4

Services

8.0

Staff

8.4

Overall 8.3 Excellent

Based on 2,143 reviews

All reviews

All reviews

Cleanliness

8.5

Comfort

8.3

Location

9.4

Services

8.0

Staff

8.4

Excellent8.2

Pros: Great location. Walking distance to many great neighborhoods and super easy metro access.

Excellent10.0

Pros: Everything

Excellent10.0

Pros: The staff was very helpful and friendly. You couldn’t ask for a better location in Madrid. And the price was. Rey reasonable.

Good6.0

Pros: location, hotel views

Excellent10.0

Pros: Everything ticked the boxes.

Excellent10.0

Pros: Loved the rooftop jacuzzi - we had no idea this was available at the hotel so was a great surprise when we arrived! The price was so cheap we were a bit unsure of what we were going to turn up to, but we were pleasantly surprised by how amazing the hotel was, spotlessly clean, tea and coffee in the room, staff couldn’t do enough for you.

Excellent9.2

Pros: The location is excellent.

Good7.9

Pros: Good location. Easy walk to all major attractions and plenty of restaurants close by. We stayed in a suite which was clean and spacious for our family of four.

Excellent9.6

Pros: The hotel was excellent we particularly had excellent service from Leo who worked on reception, he helped find particular attractions we where looking for and a few others as well, we would like you to thank him for this. For breakfast we had a really good selection,and the location was fantastic

Excellent10.0

Pros: I liked the hotel staff best of all, as each of them seemed to understand what customer care is all about and executed same perfectly. Their friendliness and attention to detail was second to none. Each staff member went the extra mile to ensure my stay at their hotel was outstanding. The room was a perfect size with stunning views of Madrid. The morning breakfast had a huge selection of hot and cold foods, perfect to set you up for the rest of the day. As the adgit goes, it about location, location, location - and this Hotel is right bang smack in the middle of Madrid's tourist, restaurant and shopping areas.

Excellent10.0

Okay5.8

Pros: Close to a lot of the sites

Good6.7

Pros: very good location, near metro station and shopping. the bedroom was really a family room. at 9 floor there wasn't any noise of the street and trafic.

Excellent8.0

Pros: lovely breakfast. great choice. beds comfy which we could elevate to watch tv. great location

Okay5.3

Pros: The location is fantastic, but since I already know Madrid I knew this going it. It's about a block and a half from the Plaza Espana metro and it's very accessible to pretty much everything. I also liked that they had a free mini bar though there were just a couple of Pepsi's, bottles of waters, a couple of juice boxes, and an alcohol free beer. It was still a nice bonus. Another surprise was how big the bathroom was, nearly as big as the bedroom and there is a remote control for the bed that elivates it. The room was also really clean.

Good7.0

Pros: Great location & overall atmosphere

Good7.0

Pros: Location and the spa

Good6.4

Pros: The fact that the hotel was central and everything was accessable

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Cons: $self.cons

Excellent8.0

Pros: everything. super location

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Cons: $self.cons

Good6.4

Pros: Hotel staff was friendly. The breakfast was good. Good location.

Good7.6

Pros: It was very relaxing staying in the hotel. Although you were in the city the rooms are soundproof and that was a great help. Everything is within walking distance from the hotel which was great. Also, I was with my parents and tea/coffee facilities in the room was great.

Good6.8

Pros: I had a very comfortable room with excellent facilities. The hotel was very convenient to shops, sights and restaurants.

Pros: Great location. Walking distance to many great neighborhoods and super easy metro access.

Cons: The beds were not very comfortable and also were on wheels so sitting up in the beds and leaning against the wall would cause it to slide across the room.

10.0 Excellent

Pros: Everything

Cons: Everything

10.0 Excellent

Pros: The staff was very helpful and friendly. You couldn’t ask for a better location in Madrid. And the price was. Rey reasonable.

Cons: Nothing

6.0 Good

Pros: location, hotel views

Cons: the hotel look a little old, need a refresh

10.0 Excellent

Pros: Everything ticked the boxes.

Cons: Clean, welcoming, comfortable beds, shower excellent, friendly staff, good choice for meals. One gripe though, please include a fridge (we’d gladly pay more) as if you’re in transit as we were food etc has to be kept cool. Otherwise excellent.

10.0 Excellent

Pros: Loved the rooftop jacuzzi - we had no idea this was available at the hotel so was a great surprise when we arrived! The price was so cheap we were a bit unsure of what we were going to turn up to, but we were pleasantly surprised by how amazing the hotel was, spotlessly clean, tea and coffee in the room, staff couldn’t do enough for you.

Cons: Nothing!

9.2 Excellent

Pros: The location is excellent.

Cons: The room was slightly smelly

7.9 Good

Pros: Good location. Easy walk to all major attractions and plenty of restaurants close by. We stayed in a suite which was clean and spacious for our family of four.

Cons: The sofa bed was a little too small for our two kids aged 9&11. The breakfast was basic and did not vary at all for the all the five days we stayed there.

9.6 Excellent

Pros: The hotel was excellent we particularly had excellent service from Leo who worked on reception, he helped find particular attractions we where looking for and a few others as well, we would like you to thank him for this. For breakfast we had a really good selection,and the location was fantastic

Cons:

10.0 Excellent

Pros: I liked the hotel staff best of all, as each of them seemed to understand what customer care is all about and executed same perfectly. Their friendliness and attention to detail was second to none. Each staff member went the extra mile to ensure my stay at their hotel was outstanding. The room was a perfect size with stunning views of Madrid. The morning breakfast had a huge selection of hot and cold foods, perfect to set you up for the rest of the day. As the adgit goes, it about location, location, location - and this Hotel is right bang smack in the middle of Madrid's tourist, restaurant and shopping areas.

Cons:

10.0 Excellent

Pros:

Cons: Limited hours for children in the pool/spa area - only 10am - noon.

5.8 Okay

Pros: Close to a lot of the sites

Cons: Room was ok did not like the breakfast. Found a bug in my sons cereal while he was eating and food didn’t seem fresh.

6.7 Good

Pros: very good location, near metro station and shopping. the bedroom was really a family room. at 9 floor there wasn't any noise of the street and trafic.

Cons: the breakfast not included and too expensive

8.0 Excellent

Pros: lovely breakfast. great choice. beds comfy which we could elevate to watch tv. great location

Cons:

5.3 Okay

Pros: The location is fantastic, but since I already know Madrid I knew this going it. It's about a block and a half from the Plaza Espana metro and it's very accessible to pretty much everything. I also liked that they had a free mini bar though there were just a couple of Pepsi's, bottles of waters, a couple of juice boxes, and an alcohol free beer. It was still a nice bonus. Another surprise was how big the bathroom was, nearly as big as the bedroom and there is a remote control for the bed that elivates it. The room was also really clean.

Cons: I was disappointed actually, despite of all the things I said prior. It's listed as a 4 star hotel so I had high expectations and it didn't meet them. The room was an interior room so there was no view, fair enough though, I guess they can't all be. There was only shampoo/ body gel in the shower, I'd fully expected if not tiny bottles of each, then dispensers for all three. Also the decor was quite outdated looking, not old fashioned in a tasteful way, but outdated. Like it was still stuck in the 80's. One other point, I was really excited about the spa, but that was the most disappointing part. No seperate changing rooms, 1/2 the jets didn't work and the jacuzzi was tepid, also the sauna was broken.

7.0 Good

Pros: Great location & overall atmosphere

Cons: I didn't like the fact that guests have to pay extra to use the spa facilities. It's the first time I see that. Usually, all you have to pay is for massages, not to use pool & sauna. The hotel has Spa in its name which leads one to assume that the basic spa amenities are included.

7.0 Good

Pros: Location and the spa

Cons:

6.4 Good

Pros: The fact that the hotel was central and everything was accessable

8.0 Excellent

Pros: everything. super location

6.4 Good

Pros: Hotel staff was friendly. The breakfast was good. Good location.

Cons: Our room was too small. The lights were too confusing to work properly. They don't allow you to use the exercise equipment before 10:00am. Would have liked them to serve breakfast at least until 11:00.

7.6 Good

Pros: It was very relaxing staying in the hotel. Although you were in the city the rooms are soundproof and that was a great help. Everything is within walking distance from the hotel which was great. Also, I was with my parents and tea/coffee facilities in the room was great.

Cons: I would prefer a more varied menu in the hotel for the evening. Maybe some more comfortable seating for at night would be good. Also the airconditioning needs to be a little more efficient rooms very warm at night. But overall excellent.

6.8 Good

Pros: I had a very comfortable room with excellent facilities. The hotel was very convenient to shops, sights and restaurants.

Cons: The reception area and bar need upgrading. They are rather basic and not what one would expect of a four star hotel.

A stay at Senator Gran Vía 70 Spa Hotel places you in the heart of Madrid, steps from Gran Via Street and Plaza de España. Featured amenities include a 24-hour front desk and an elevator (lift).

With a stay at Agumar Hotel, you'll be centrally located in Madrid, just a 4-minute walk from El Retiro Park and 10 minutes by foot from Paseo del Prado. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Madrid? This hotel features 484 square feet (45 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Location

9.2

Service

8.5

Breakfast

8.0

Room

6.8

WiFi

6.5

Overall 8.1 Excellent

Based on 7,926 reviews

All reviews

All reviews

Families

Couples

Solo

Business

Location

9.2

Service

8.5

Breakfast

8.0

Room

6.8

WiFi

6.5

Location

8.7

Breakfast

8.2

Service

8.2

Cleanliness

7.9

Value

6.3

Location

9.6

Breakfast

8.4

Service

7.7

Value

7.1

Room

7.0

Location

9.2

Service

8.3

Cleanliness

7.2

Food

6.2

Room

5.3

Location

9.2

Service

8.2

Comfort

6.6

Room

6.2

Vibe

3.3

Okay5.0

Pros: breakfast ok parking fine beds were very poor all beds were of the put you up type! would not stay here again

Good7.5

Pros: Location to retiro is good. We could walk back from centre after dinner easily and the streets felt very safe. The family room we booked was very useful for us, so we didn't have to split across 2 bedrooms. The beds were very comfortable and the room spotless clean. The bathroom was large and Shower hot and strong.

Pros: The yound receptionist when checking in was great !! Very helpful and was offering advice

Excellent10.0

Pros: Concierge and reception people took customer service to another level! Haven't experienced or seen excellent customer service like this in a very long time!!!

Good7.9

Pros: This hotel is okay,very close to the Atocha station.but the instruments of the room seem a little old. And the curtains are not very good,because if you want to sleep in a little while,and if you are very sensitive to the light,then there would be a problem.because those curtains can’t cover the light very well.

Excellent8.3

Pros: WE LOVE THE BREAKFAST.

Excellent8.3

Pros: Very nice staff, comfy and quite room

Excellent8.8

Pros: American who enjoyed staying at the Agumar Hotel for a few days. Friendly and helpful staff, bilingual, comfortable, beautiful old world charm lobby, nice bar & breakfast area, clean, comfortable & spacious room, close to metro, and advance purchase was a good price. I would stay here again.

Excellent9.6

Pros: When we booked, checked in, the air-conditioned room, bathroom, the food, etc.

Pros: breakfast ok parking fine beds were very poor all beds were of the put you up type! would not stay here again

Cons: beds very poor and uncomfortable

7.5 Good

Pros: Location to retiro is good. We could walk back from centre after dinner easily and the streets felt very safe. The family room we booked was very useful for us, so we didn't have to split across 2 bedrooms. The beds were very comfortable and the room spotless clean. The bathroom was large and Shower hot and strong.

Cons: Desk staff were not especially welcoming and not forthcoming with any extra information, like How to get to the local attractions etc)

6.3 Good

Pros: Breakfast good. Lobby and bar attractive and spacious.

Cons: Rather old fashioned hotel with poor staff on reception. Left room at 9am and still not clean at 5pm. No nice nearby restaurants/bars.

Pros: The yound receptionist when checking in was great !! Very helpful and was offering advice

Cons: The breakfast staff were miserable and didn't engage at all.. felt like we were a inconvience

10.0 Excellent

Pros: Concierge and reception people took customer service to another level! Haven't experienced or seen excellent customer service like this in a very long time!!!

Cons: That every customer service experience won't be the same as here!!!

7.9 Good

Pros: This hotel is okay,very close to the Atocha station.but the instruments of the room seem a little old. And the curtains are not very good,because if you want to sleep in a little while,and if you are very sensitive to the light,then there would be a problem.because those curtains can’t cover the light very well.

Cons:

8.3 Excellent

Pros: WE LOVE THE BREAKFAST.

Cons: THE ONLY BAD THING WAS WHEN WE CALLED THE FRONT DESK FOR THE POWER BECAUSE WHEN WE GOT THE ROOM THERE WAS NOT POWER SO CALLED AND THE GUY ON THE FRONT SERVICE WAS VERY RUDE. METISTES LA TARJETA EN EL CALCENTIN!!!! GRITO

8.3 Excellent

Pros: Very nice staff, comfy and quite room

Cons: I was never asked if I needed two twin beds or a doble bed

8.8 Excellent

Pros: American who enjoyed staying at the Agumar Hotel for a few days. Friendly and helpful staff, bilingual, comfortable, beautiful old world charm lobby, nice bar & breakfast area, clean, comfortable & spacious room, close to metro, and advance purchase was a good price. I would stay here again.

Cons:

9.6 Excellent

Pros: When we booked, checked in, the air-conditioned room, bathroom, the food, etc.

Cons: I love the way the staff on duty entertained us when we check-in, he's very friendly, he serve with the smile on his face, helpful and easy to approach, we felt so welcome, it was excellent, but not similar when we checked out hope that it will be the same ambiance when we checked out. Thank you for the opportunity to say something and for the nice stay. More power and Gos bless.

With a stay at Agumar Hotel, you'll be centrally located in Madrid, just a 4-minute walk from El Retiro Park and 10 minutes by foot from Paseo del Prado. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Madrid? This hotel features 484 square feet (45 square meters) of event facilities. Self parking (subject to charges) is available onsite.

Unique hotel in the heart of Madrid, located in San Bernardo Street, between Gran Va and Callao square. Excellent location, with 200 rooms. Amongst the charms of the Hotel, we highlight the Themed Rooms, the distinctive Lobby, crowned by our porcelain and gold leaf vault, or the Parking, decorated with evocative scenes. We also count with more than 1200m of meeting rooms with natural light, and an outdoor swimming-pool on the roof-terrace, from where the guests can enjoy Madrids best views.

Location

9.5

Bar

7.9

Service

7.7

Breakfast

7.5

WiFi

7.4

Overall 7.9 Good

Based on 8,185 reviews

All reviews

All reviews

Couples

Families

Business

Solo

Location

9.5

Bar

7.9

Service

7.7

Breakfast

7.5

WiFi

7.4

Location

9.2

Bar

8.2

Breakfast

7.5

Pool

6.6

Service

6.0

Location

9.1

Service

7.6

Breakfast

7.6

Amenities

5.8

Pool

5.5

Location

9.3

Vibe

4.0

Comfort

3.7

Room

3.6

Location

9.4

Breakfast

7.2

Service

7.1

Pool

6.6

Room

4.9

Excellent8.5

Pros: Roof top pool and simplify

Good6.3

Pros: Good location to explore the City.

Good7.5

Pros: Pool and terrace and location

Excellent8.8

Pros: Location, staff.

Good7.9

Pros: Central location, good rooftop pool

Excellent9.6

Pros: Location!

Good7.1

Pros: The place

Good7.1

Pros: Excellent location

Excellent10.0

Pros: Could not fault one thing and would happily stay again!

Excellent10.0

Pros: Great deal . Super hotel. Right in the heart of the city .got the offer of upgrading room on arrival. So glad I did. Great balcony which gave sun all day

Cons: Wasn’t anywhere near the standard of a 4 star hotel. Room was a ‘standard’ but was tiny box room. Old scuffed walls, mould in showers and just generally ‘average 2/3 star quality’. Pool area very cramped and very expensive (5 euros for small bottle of water!!!)

7.5 Good

Pros: Pool and terrace and location

Cons: Very noisy, staff cleaning at very early hours of morning, rooms very small, some parts were dated.

8.8 Excellent

Pros: Location, staff.

Cons: Room was smaller than expected

7.9 Good

Pros: Central location, good rooftop pool

Cons:

9.6 Excellent

Pros: Location!

Cons: Pool closes too early

7.1 Good

Pros: The place

Cons: Drunk people in the swimming pool !

7.1 Good

Pros: Excellent location

Cons: Room were very small. Carpets a bit dirty. Walls so paper thin I could hear customers having sex each night on my entire stay! Fair to say I’m exhausted

10.0 Excellent

Pros: Could not fault one thing and would happily stay again!

Cons: Nothing

10.0 Excellent

Pros: Great deal . Super hotel. Right in the heart of the city .got the offer of upgrading room on arrival. So glad I did. Great balcony which gave sun all day

Cons: Air con not great

9.0 Excellent

Pros: Great view from the rooftop terrace and great rooftop pool

Cons: Breakfast could be better

Unique hotel in the heart of Madrid, located in San Bernardo Street, between Gran Va and Callao square. Excellent location, with 200 rooms. Amongst the charms of the Hotel, we highlight the Themed Rooms, the distinctive Lobby, crowned by our porcelain and gold leaf vault, or the Parking, decorated with evocative scenes. We also count with more than 1200m of meeting rooms with natural light, and an outdoor swimming-pool on the roof-terrace, from where the guests can enjoy Madrids best views.

Located in Madrid (Centro), Hostel Era is within a 10-minute walk of Gran Via Street and Teatro Lara. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

Location

9.1

WiFi

7.5

Service

5.9

Cleanliness

4.5

Comfort

4.2

Overall 7.1 Good

Based on 1,072 reviews

All reviews

All reviews

Solo

Location

9.1

WiFi

7.5

Service

5.9

Cleanliness

4.5

Comfort

4.2

Location

9.2

Service

6.3

Amenities

3.7

Breakfast

3.6

Room

2.9

Okay4.6

Good7.9

Excellent8.8

Pros: The staff the friendly... Value for money... Close to metro station...

Excellent8.3

Pros: The staff provides a great service in this Hostel. Also, the hostel is very well located (3 minutes away from one metro line). A lot of bars and kind of department stores are around.

Pros: The location is great, stuff was very friendly. Kitchen was enough to warm up stuff.

Okay5.4

Pros: I actually hated my stay here so much I was meant to stay for two nights and I only stayed for one. The vibe of the hostel was just yuck. The location was the only good thing. Actually there was good wifi too.

Cons: We leaved early and asked if they could give something for breakfast earlier. This wasn`t possible even they have 24h reception.

7.9 Good

Pros:

Cons: The person that received us when we arrived was really rude. There was a problem with our towels that went missing and the staff said they could do nothing, only let us search for it. Finally we found them in the cleaning room.

8.8 Excellent

Pros: The staff the friendly... Value for money... Close to metro station...

Cons: Limited options for the included breakfast...

8.3 Excellent

Pros: The staff provides a great service in this Hostel. Also, the hostel is very well located (3 minutes away from one metro line). A lot of bars and kind of department stores are around.

Cons: the neighborhood is too noisy. If you want to rest, you won't be able if you stay here! :). I was partying in Madrid so I did not care. (Disclaimer).

6.7 Good

Pros: Location is the best point of that hostel.

Cons: Breakfast is very very poor. I was buying my own breakfast every day. If they are giving breakfast I think better not to give and spend the money solving the bathrooms that were broken and without warm watter.

Cons: I might have been unlucky but it was one of thoses hostels with a really bad vibe. Not awful but just no one talking to each other, most of the staff did the bare minimum in terms of cordiality. Decoration will definitely need an improvement and to be refurnished.

6.7 Good

Pros:

Cons: Location is just right. Very clear. can't complain for the price.

7.9 Good

Pros: Location is very good and breakfast is ok!

Cons: Bathrooms are outside the badrooms (if you are in a shared mixed badroom) what is somehow unconfortable. Common area a bit small.

9.2 Excellent

Pros: The location is great, stuff was very friendly. Kitchen was enough to warm up stuff.

Cons:

5.4 Okay

Pros: I actually hated my stay here so much I was meant to stay for two nights and I only stayed for one. The vibe of the hostel was just yuck. The location was the only good thing. Actually there was good wifi too.

Cons: Pretty much everything was super average. It was so hot, smelt yuck nothing good going on.

Located in Madrid (Centro), Hostel Era is within a 10-minute walk of Gran Via Street and Teatro Lara. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.

Pros: The Breakfast fast is good but I am not happy to the room and the toalett shower is old and the water does not exit from the wash becin. the comforter doesnt have any bed cover. I book 3 person but they give 2 towels.

Okay5.8

Pros: Location

Excellent8.8

Pros: The location. Accesible to all points

Good7.9

Pros: I loved the location, the space in the rooms and beds were very comfortable.

Okay5.4

Pros: The location was good

Okay4.6

Pros: Arriving in the taxi and seeing the lovely exterior - and the lobby was nice.

Good7.5

Pros: Loved the location, breakfast was nice (not stunning, but good enough). The staff were very nice and the café was good.

Mediocre3.3

Pros: Nothing only location.

Good6.0

Pros: The Location is excellent as you can walk across the street to the Pio Principle train station. There is also a small shopping mall there as well. The price is inexpensive.

Pros: The Breakfast fast is good but I am not happy to the room and the toalett shower is old and the water does not exit from the wash becin. the comforter doesnt have any bed cover. I book 3 person but they give 2 towels.

Cons: The room is not good enough and i can hear the noise from the other room. I request all what i need but i didn`t get it.

5.8 Okay

Pros: Location

Cons: Customer service

8.8 Excellent

Pros: The location. Accesible to all points

Cons: The staff is quite rude, principally the gentleman at the breakfast and cafeteria.

7.9 Good

Pros: I loved the location, the space in the rooms and beds were very comfortable.

Cons: It was always difficult to open my room with the key. Most times the cleaning lady who was really pleasant had to help me out.

5.4 Okay

Pros: The location was good

Cons: In poor state of repair, wallpaper coming off walls, tired decor, in need of maintenance.

4.6 Okay

Pros: Arriving in the taxi and seeing the lovely exterior - and the lobby was nice.

Cons: As soon as you left the lobby it was apparent it wasn't going to be a great experience. Wallpaper hanging off every single wall on level 5 (where my room was). Air conditioning unit was so old, it was better to open the window!

7.5 Good

Pros: Loved the location, breakfast was nice (not stunning, but good enough). The staff were very nice and the café was good.

Cons: The room and the 6th floor in general was very shabby and dated. The window from our room had no restriction on opening - it was big, low down and a sheer drop down to the street below. Terrifying! I still can't work out why this hotel has 4 stars, it was basic.

3.3 Mediocre

Pros: Nothing only location.

Cons: Staff has horrible attitude, AC was a nightmare if it wasn’t cause my son team was in the hotel I would have never stayed

6.0 Good

Pros: The Location is excellent as you can walk across the street to the Pio Principle train station. There is also a small shopping mall there as well. The price is inexpensive.

Cons: The room Air conditioning was almost non existent. It was very warm in Madrid when we stayed. I need to be under the covers when I sleep. The pillows were the worst I have ever encountered! They were long and thin so they offered no head support. If you folded them in half it was worse because it became very firm and uncomfortable like sleeping on a bath towel that was rolled up and then folded in half. I need absolute darkness to sleep. The light illuminating from the TV literally lit the room up. It wasn't until our last night that I figured to cover the TV with blankets. The walls and ceilings seem thin because I heard banging and conversations going on in other rooms, both above and on the side of me. You could even hear the people across the hall. The complimentary breakfast buffet also was not worth even going to. Everything was not only substandard and cheap, but while we were there the hotel was at capacity, so the buffet area was extremely loud, and everyone was grabbing food as fast as they could. We ate breakfast outside each day after that. Bottom line...Spend a few extra bucks for a more comfortable hotel, with a better breakfast!

3.3 Mediocre

Pros: Location was ok

Cons: Dirty water coming out of the faucets and toilet, no air conditioning.

Location

9.4

Comfort

6.1

Service

6.1

Breakfast

5.3

Room

4.5

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