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Our priorities

In 2016, we conducted extensive research into the challenges and expectations of our stakeholders, within the context of societal and environmental megatrends.

​​​​​​How we focus on what matters most

To objectively address the issues that matter most to our stakeholders and to our business, we apply the Global Reporting Initiative (GRI) principle of materiality. In 2016, we undertook our first full materiality assessment and identified 14 top material aspects where we can have the greatest positive impact for our customers, our business and society as a whole. We seek to accelerate performance and collaboration on these priority areas in the years ahead. In addition, we will continue to manage and communicate on a range of topics relevant to our business.