National Audit Office report: End of life care

End of life care

“Good end of life care should mean that people are treated with dignity and respect and, where possible, in their preferred place of care. Some people receive high standards of care in their final weeks, days and hours, but others do not. Organisations responsible for the care of people approaching the end of their life need to improve the planning and delivery of services, particularly support in the community. There is scope to make these improvements by using both existing and planned additional resources more efficiently and effectively.”

“Good end of life care should mean that people are treated with dignity and respect and, where possible, in their preferred place of care. Some people receive high standards of care in their final weeks, days and hours, but others do not. Organisations responsible for the care of people approaching the end of their life need to improve the planning and delivery of services, particularly support in the community. There is scope to make these improvements by using both existing and planned additional resources more efficiently and effectively.”

Tim Burr, head of the National Audit Office

Each year around half a million people die in England, three quarters of whom do so following a period of chronic illness, such as cancer or heart disease. A report out today by the National Audit Office found that some people approaching the end of their life receive a high quality service, but that there is room for improved coordination between health and social care services in planning and delivering end of life care.

The provision of end of life care is becoming increasingly complex, with people living longer and the incidence of frailty and multiple conditions in older people rising. Information on peoples’ wishes is often not captured or shared and a lack of services to support them at home may lead to unplanned and unwanted admissions to hospital.

In 2006-07, estimated expenditure on specialist palliative care, though only one aspect of end of life care, varied considerably between PCTs from £154 to £1,684 per person who died. While there are no complete data on the total cost of end of life care, we estimate the cost of caring for the 27 per cent of people who die from cancer is £1.8 billion in the last year of their life. The majority of people approaching the end of their life wish to be cared for outside of hospital, so reducing the amount of time they spend there unnecessarily could make resources available to support these people more effectively in their preferred place of care.

Frontline staff often lack training in delivering basic end of life care. Only 29 per cent of doctors and 18 per cent of nurses received pre-registration training in end of life care, and there is a lack of formal training for staff working in care homes. Positive experiences of care were often linked to being treated by staff who understood, appreciated and empathised with the end of life situation.

The Department has raised the profile of end of life care within the NHS and social care services in recent years. In July 2008, it published a strategy to improve the care provided to adults approaching the end of their life by increasing the availability of services in the community and developing the skills of health and social care staff. To support implementation of the Strategy, the Department has committed additional funding of £286 million to PCTs over 2009-10 and 2010-11.