Global Diversity at iHerb

At iHerb we believe in diversity. Our team members hail from more than 30 nations, and have a broad range of personal and professional backgrounds. As an international company with customers worldwide, we proudly stand behind all of our employees.

In addition to the United States, iHerb California and Kentucky team members come from the following countries:

Browse our site and you'll find over 1,200 brands and 35,000 brand name products that you may also find at health food stores and natural pharmacies -- with one important difference: Our prices are typically 30 - 50% less.

In addition here are 3 ways to lower your costs even more:

- Make sure your order total is $40 USD or more to take advantage of free or discounted shipping rates.

- Order at least once every 90 days to take advantage of an additional 5% Loyalty Credit. See #2 below.

When you place an order, you receive a loyalty credit equal to 5% of the value of your order after discounts and credits applied, excluding shipping charges. You can then use this credit on your next order as soon as your current order has shipped. Your loyalty credits are valid for up to 90 days from the date of your last purchase.

3. Honest and real customer product reviews

Unlike retailers that display third-party reviews, all of our reviews are written by iHerb customers. In order to write a review, you must
have ordered the product from iHerb first. This means you receive honest and candid reviews, thereby helping you make a smarter buying decision.

4. Assurance of freshness with expiration dates

Because we have one of the highest product turnover rates in the industry, iHerb is able to offer you the FRESHEST products possible! Our inventory turnover rate averages to 8.1 times per year; among the highest turnover rates, if not the highest, in our industry. This means that iHerb products are on the shelf an average of only 45 days!

Plus, most products we carry have expiration or best-by dates, which can be accessed on the product page. It's like holding the real bottle or package in your hand, as you would in a typical "brick and mortar" store.

5. Air-conditioned and super clean warehouses

iHerb’s distribution centers are entirely climate-controlled, which protects the products from such conditions as humidity, heat and cold. This level of quality control is employed by iHerb to ensure product effectiveness for the customer. In addition, our distribution centers are industry certified by NSF International, earning Good Manufacturing Practices (GMP) certification.

6. Solid personal privacy commitment

Personal privacy is critically important to us. Since 1996, iHerb has never sold or leased any customer information with third parties. Your personal information remains entirely confidential.

7. Enhanced 256-bit encryption with tokenization

Simply put, we only store the last 4 digits and the expiration date of your credit card, so you can identify what card you are using.

8. 24 hour/7 day customer service

One of the ways iHerb can offer such low prices is by automating the whole ordering process. While our customer service agents don't actually take orders, they do offer live customer support from our California facility, 8 a.m. to 5 p.m. (Pacific Time), Monday - Friday. We are also reachable 24 hours per day, 7 days per week, by chat and email to answer questions and resolve issues with your order. Of course, nobody's perfect. We may get quite busy at times and we ask for a little patience. We'll do our best to take care of things promptly, efficiently and courteously -- this is what our customers deserve!

When you shop with us, you're part of a global solution to a healthier, more sustainable planet! Read more.