Sustainable Business Process Improvement Deployment follows two concurrent tracks: individual process deployment and business system development. Armed with previously developed process playbooks and improvement plans, Process Owners utilize process analysis tools to prepare and deploy their business processes within 30 days after playbook completion. Meanwhile, the system owner builds a system playbook by populating, benchmarking and trending current process data. The two tracks converge with the System Assessment 90-days after process/system release.

Business Process Improvement Deployment Track – Release the Processes

System Owner works with Process Owners to validate process connectivity to assure that all gaps between processes have been resolved and no new gaps were created by any changes to processes made since the System Alignment Workshop.

Tactics Reconciliation

System Owner works with Process Owners to validate process improvement plan alignment to the system GMOST results and to adjust or update items as needed, particularly if the strategic focus requires priority changes in the PIP.

Business Process Improvement Deployment Checklist

Process Owners develop, delegate, coordinate, update, execute and report on their deployment checklist. The checklist cuts across organizations as Training & Development, Information Technology, Procurement, and other departments are needed to create the appropriate environment to support the process.

Baseline Metrics & Information Development

Often metrics and information are the areas requiring the most attention to prepare a process for release. Process Owners focus on developing measuring methods, taking and reporting benchmark measurements, and ensuring that critical information is created or edited and put under revision control to be readily available when, where, and as needed by process users.

Business Process Improvement System Playbook Track – Develop the Components

Release & Review

Utilizing monthly reviews, System Owners hold process owners accountable for their process performance and progress toward improvement goals. The first System Review meeting is scheduled for 30 days after starting the System Deployment program phase.

System Playbook

Built with process performance reporting components that each focus on a specific performance indicator, System Playbooks are spreadsheet tools structured to provide process performance comparisons within the system for a defined time frame, trend various process performance indicators over time individually and as a system, and maintain performance visibility for each process position within the system. Perigon system performance indicators are:

2. System Satisfaction & Critical Path includes visual and statistical information identifying the system’s purpose and critical path, the main inbound and outbound performance specifications per process, and process measured accuracy, completeness and timeliness performance to the process performance specifications.

3. System Throughput tracks volume, work in process & quality yields per process relative to primary and secondary, if needed, deliverables. Data is structured to identify bottlenecks, critical points of failure, cost and time required and potentially lost in a failure.

4. System Cost/ROI visually distributes costs to processes as appropriate and tied directly to output volumes.

5. System Improvements Status reports activity on process improvement plans, including resolution and uncovering new opportunities or actions to take, and progress to GMOST identified goals for each process. An updated list of tactics, their categorization and red cloud reference is maintained here as well.

6. System Information Control tracks process informational requirements, such as work instructions needing to be edited or checklists to create, leading into and after process release, and status on actions required.

7. System Time Consumption arrays time consumed by a process in task execution and wait time, sequentially and concurrently, and compares actual performance to goal. Additional arrays developed at the process level can underlay the system component if desired.

8. System RACI evaluates each job title or role engaged with the system processes for the number of times each is responsible, approving, consulted or informed in each process and assesses the capabilities of current staff within the process user population relative to the process execution requirements.

Business Process Improvement Deployment

Once the controlled state system processes are released and the System Playbook is built, leadership has a nimble, aligned, accessible tool to manage the processes and systems over time. Annual System Assessments keep improvement teams on track and provide leadership with demonstrated process performance and actionable information.