End of Support Details

Affected Product Part Numbers

Cisco Unity 2.45 is no longer sold by Cisco Systems as of December, 2001 and will no longer be supported by Cisco TAC effective December 13, 2002.

Active Voice Unity versions 2.0, 2.1, 2.2, 2.3 and 2.4 were never sold by Cisco Systems and will no longer be supported by Cisco TAC effective December 13, 2002.

Upgrade Information

Cisco Unity 2.45 and prior Active Voice Unity 2.x customers with a current Cisco SASU contract should upgrade to Cisco Unity 3.1, the current version, for continued TAC support. Customers with a Cisco SASU contract are eligible for Cisco Unity 3.1 via the Product Upgrade Tool (PUT) at http://www.cisco.com/upgrade. It is strongly recommended that all affected Unity customers upgrade to Cisco Unity 3.1 as soon as possible.

Cisco Unity 3.1 must be deployed on Windows 2000; Cisco Unity 2.45 and prior Active Voice Unity 2.x customers running Windows NT may have to purchase their own copy of Windows 2000. In addition, Cisco Unity 3.1 must be deployed on a supported server listed in the Cisco Unity Supported Platforms List. Supported servers sold by Cisco are shipped with Windows 2000.

Non-contract customers or customers with a Cisco SAS-only contract that want Cisco Unity 3.1 must purchase the Cisco Unity 3.1 upgrade. For ongoing support and software updates, they should also purchase a Cisco SASU contract.

Services and Support

Cisco Unity 2.46 customers with a valid SAS or SASU contract will continue to receive Cisco Unity software support from Cisco TAC. Cisco is committed to supporting Cisco Unity 2.46 until March 16, 2004. SASU is the only support offering for Cisco Unity 3.1; the Cisco SAS program was discontinued for Cisco Unity starting at version 3.0.