Ask Mac Questions and Get Answers from Experts ASAP

How JustAnswer Works:

Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site.Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

Ask Richard Your Own Question

Richard, Apple Software Engineer

Category: Mac

Satisfied Customers: 31324

Experience: IT Engineer for over 15 years

32989067

Type Your Mac Question Here...

Richard is online now

My ipad is frozen with an iTunes icon and a power cord

Customer Question

my ipad is frozen with an iTunes icon and a power cord pointimg at itJA: Sometimes things that you think will be really complicated end up being easy to fix. The Mac Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.Customer: my ipad is frozen with an itune logo and a power cord pointing at itJA: Is there anything else important you think the Mac Technician should know?Customer: no just that it is a older ipadJA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Mac Technician about your situation and then connect you two.

Hi there and welcomeIt means it has crashed and needs to be connected to iTunes.Can you connect the iPad to your computer please.Then open iTunes on your computer (you can download it from www.itunes.com if you do not have it).itunes will detected it and will either want to update or restore it.Do this and tell me if the iPad is now functioning please.