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Frequently Asked Questions

When will I receive my itinerary package, game tickets and my Special Guest credentials?

Cubs Destinations is going green! Your digital Itinerary packages will be sent to you via e-mail no later than 1 week prior to your Cubs Destinations trip. Your Special Guest passes to the VIP Tour and Reception and game tickets will also be sent to your physical address 1 week prior to your trip. Since our deliveries come via FedEx, please include a physical address in your personal information, as FedEx cannot deliver to PO Boxes.

What is in my gift bag? When can I expect to receive it?

Your standard gift bag will include, Cubs t-shirt, an MLB Game Ball, ball holder and more! For an additional $100 you can upgrade your gift bag to include a Majestic Athletic Replica Jersey(s) of choice (size, style, and player.) You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Cubs Destinations without hotel accommodations, we will make our best efforts to ensure that your gift bag is delivered to your address before you depart for your trip.

If I want a jersey upgrade, what styles of Majestic Athletic Replica Jersey are available?

Should you upgrade to receive a Majestic Athletic Replica Jersey(s), these are available in Men's, Women's, and Youth sizes. The availability of styles is as follows:

Men's: Any player or personalization is available for the Home (White Pinstripe) jersey, and Alternate (Blue Road) jersey. The Road Grey is only available in limited choices. Please contact a representative for more information.

Women's and Youth Jerseys available only in the Home (White Pinstripe) style.

When do I need to select my Cubs shirt sizes by?

In order to ensure that your Cubs shirts are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 70 days prior to your trip.

If I upgrade to a jersey gift bag(s), when do I need to select my jersey(s) by?

In order to ensure that your Cubs jerseys are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 70 days prior to your trip. All jerseys are made custom by Majestic Athletic, and require advance ordering in order to ensure on-time delivery.

What If I don't select my Cubs shirt/jerseys by the cut-off date?

If you are unable to select your jerseys within 70 days of the trip's departure, we will make a best effort to get your jerseys for you in time for your trip, but please be aware that there is a possibility your jerseys will need to be sent to your home address after your trip's conclusion.

If I would like to extend my stay, should I do so through Cubs Destinations or should I call the hotel directly?

All hotel extensions should be made with Cubs Destinations via telephone at 617.226.6550 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than 3 weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.

What is the rainout policy for Cubs Destinations trips?

While a rainout is not a common occurrence during the season, it is always a possibility. In the event a rainout does occur, there are a few options:

Cubs Destinations will honor your ticket(s) at the rescheduled game. No ticket exchange is necessary.

If you are unable to attend the rescheduled game, you have the option to transfer your game ticket(s). Hotel accommodations are nontransferable.

In the event you cannot use your ticket(s), we will do our best to issue a refund for the face value of your ticket(s).

Please note the Cubs Destinations rainout policy differs from the policy for single game tickets. Please refer to the A-Z Guide for more information.

Which player will attend the VIP Reception?

Each VIP Reception will include a chance to get autographs and participate in a Q&A with one current Cubs player. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player will be until the week of the reception. As soon as we finalize who will be appearing at your VIP Reception, we will send an e-mail out to inform you.