Terms & Conditions

This English translation is provided for your reference purposes only, and is not legally binding. Only a Korean version of the terms and conditions of Use of EH Services are legally binding.

Article 1 (Purpose)
The purpose of these Terms and Conditions of Use of EH Services (the “T&C”) is to set forth the rights, obligations and responsibilities of the parties using the EH on/offline services (collectively “Services”) provided by EH-English Research Center (the “Company”) and to promote mutual development through exercising and performing their rights and obligations pursuant to the T&C.

Article 2 (Disclosure, Validity and Amendment of the T&C)
1. The Company will disclose the T&C on the Company homepage (www.ehenglish.com) to help Members to check the T&C, together with the name, place of business, the name of representative(s), business registration number and contact numbers of the Company.
2. The Company may amend the T&C to the extent permitted by the Regulation of Standardized Contracts Act, the Framework Act on e-Commerce, the Digital Signature Act, the Act concerning Promotion of Utilization of Information and Communications Networks and Protection of Information, etc., the Protection of Consumers in e-commerce and Other Transactions Act (“e-Commerce Act”), and the Electronic Financial Transactions Act, and any other applicable laws.
3. If any terms of the T&C are amended by the Company, all amended terms are initially posted on the Company homepage.

Article 3 (Definitions)
1. Capitalized terms used herein shall have the following meaning:
1) “Member” means a natural or business person that has provided personal information to register with EH Services as a member.
2) “Member ID” means a combination of letters and numbers chosen by a Member, approved by and registered with the Company, for purposes of identification and use of the Services.
3) “Password” means a combination of letters and numbers chosen and registered with the Company by a Member, to verify the Member’s identity and protect the Member’s rights, interests and confidential information.
4) “Escrow Service” means the service of placing the purchase price for the product in escrow for certain period of time to protect the purchaser’s payment.
2. Any terms not defined in Section 3.1 above shall have the meanings ascribed in the general commercial practices.

Article 4 (Formation of a EH Service User Agreement)
1. The EH Service User Agreement (the “User Agreement”) shall be formed upon the Company’s acceptance of an application for the use of Services, from a person who intends to use the Services provided by the Company. The Company will notify its intent to accept the application.
2. A person who intends to use the Services shall agree to the T&C and enter necessary information including but not limited to information for identification, in the form application for membership as provided by the Company.
1) In the case of a Member who is a natural person, the following information must be entered:
i) Your ID, Password, name, resident registration number, email address, contact numbers, and whether or not you consent to the provision of your personal information to third-party business partners and third-party personal information processing service providers
2) In the case of a Member that is a business person, the following information must be entered:
i) Your ID, Password, company name, business registration number, email address, contact numbers, and whether or not you consent to the provision of your personal information to third-party business partners and third-party personal information processing service providers
3. An applicant shall apply for the membership in his/her/its real name. If anyone applies for the membership in a name other than his/her/its real name or by misusing another’s information, such applicant may be restricted from using the Services or penalized pursuant to applicable laws and regulations.
4. Applications will be handled on the first-come-first-served basis, and admission to the membership will become effective at the time when the acceptance by the Company is received by the Member.
5. The Company may withhold or refuse its acceptance of an application in any of the following cases:
1) if in the Company’s real-name verification process, it is found that the application is not made in real name;
2) if the name and resident (or business) registration number in the application are the same as those of an existing Member;
3) if reapplied within two (2) months from the Company’s termination of the User Agreement;
4) if reapplied by a Member that is subject to the membership suspension or other action by the Company, during the suspension or other applicable period;
5) if the facilities/equipment cannot afford or if there is technical difficulty; and
6) if the application is found to be unlawful, unfair or in violation of the T&C, or if it is deemed necessary to do so in the Company’s reasonable judgment.

Article 5 (Change and Protection of Personal Information)
1. A Member may not provide false information when applying for the membership, and in the event of any change in the information provided when applying for the membership, the Member must immediately update the information.
2. Notification to the Member by the Company shall be considered complete when the notice is delivered to the address or e-mail address provided by the Member. Any damages arising out of the failure to update information must be borne solely by the relevant Member, and the Company shall not be held liable for any such damages.
3. To protect Member’s personal information, the Company will establish the privacy policy, and operate the policy.

Article 6 (Control over ID and Passwords)
1. Each Member shall be responsible for the control over his/her/its ID and Password, and may in no event assign or lend any of them to a third party.
2. Each Member and each user shall take the responsibility for any and all damages and losses arising out of the leak, assignment or lending of a Member’s ID or Password that occurs due to a cause that is not attributable to the Company.
3. If a Member becomes aware of the theft, or unauthorized use by a third party, of his/her/its ID or Password, the Member shall immediately notify the Company thereof and the Company shall exert its best efforts to handle the situation promptly.

Article 7 (Termination of the User Agreement)
1. Termination by members:
1) A Member may terminate the User Agreement at any time by notifying the Company of the Member’s intent to terminate it; provided that the Member has taken necessary actions to consummate any and all transactions at least seven (7) days prior to the date of the termination notice.
2) A Member shall be solely responsible for any consequences arising out of a termination notice sent within the said period, and upon termination of the User Agreement, the Company may withdraw all benefits additionally granted to the Member by the Company.
3) If a Member who has terminated the User Agreement intends to use the Services later again, the Member’s use of the Services will not be permitted unless the Member notifies the Company of his/her/its new intent to use the Services and the Company
accepts the offer.
2. Termination by the Company:
1) The Company may terminate the User Agreement in the event of occurrence or finding of the following:
i) violation of, infringement upon or damage to the rights, reputation, credit or any other interest of any other Member or third party, or breach of Korean laws/regulations or public order and good morals;
ii) obstruction of or any try to impede the proper processing of the Services provided by the Company;
iii) finding that there is a reason for refusal under Section 4.5 hereof; or
iv) circumstances in which the Company finds it necessary, in its reasonable judgment, to refuse the provision of the Services.
2) If the Company terminates the User Agreement with a Member, the Company will notify the Member of its intent of termination . The User Agreement shall be terminated at the time when the Company notifies the Member of its intent of termination.
3) Even if the Company terminates the User Agreement, these T&C shall continue to apply with respect to the consummation of a sale and purchase contract entered into on or before the termination.
4) When the User Agreement is terminated pursuant to this Article, the Company may withdraw all benefits additionally granted to the Member by the Company.
5) If the User Agreement is terminated pursuant to this Section, the Company may refuse to accept the Members’ re-application.

Article 8 (Term and Suspension of Provision of the Services)
1. The term of the provision of the Services will begin from the date on which use of the Services are applied for, and ends on the date of termination of the User Agreement.
2. The Company may suspend its provision of the Services temporarily upon the occurrence of a justifiable event, including without limitation, the maintenance, repair, examination, replacement of information and communications facilities, or if such facilities are out of order; provided that the fact and reasons for temporary suspension of the Services shall be notified on the Company homepage.
3. The Company may restrict or temporarily suspend its provision of the Services if it is unable to provide the Services due to an act of God or a force majeure event equivalent thereto.

Article 9 (Execution of Contracts and Payment of Purchase Prices)
1. A sale and purchase contract will be executed by a Member offering to purchase a given item or service on the terms and conditions of sales suggested by the Company and by the Company’s acceptance of the Member’s offer.
2. The Company will provide methods for payment of the purchase price in cash, by credit card, or by other means.
3. The Member will enter information relating to the payment of the purchase price at his/her/its own responsibility, and shall solely take any and all liabilities and disadvantages arising out of the information entered by the Buyer in relation to the payment of the purchase price.
4. The Company may cancel a transaction without the consent of any Member, if the purchase price is not paid within a certain time period after the order is placed.
5. The Company may check whether the Member is lawfully entitled to use the payment means used when paying the purchase price. The Company may suspend the transaction until the completion of confirmation of the Member’s right to such use, or cancel the transaction if it is impossible to obtain such confirmation.

Article 10 (Delivery)
1. A delivery period shall begin on the date following the date on which receipt or settlement of payment is confirmed and end on the date of completion of delivery.
2. Days during which delivery is impracticable due to a force majeure event or otherwise shall not be counted as part of a delivery period.
Article 11 (Cancellation)
1. A Member may cancel an order of purchase at any time prior to the shipping of the purchased items.
2. If the purchased items have already been shipped at the time the cancellation application is received, as a general rule, the Member shall bear the fees for both delivery and return of the shipped items.
3. As for any refund following duly processed cancellation, payment by credit card will be cancelled immediately upon the completion of cancellation procedures, and payment in cash will be refunded to the relevant Member’s account within five (5) business days.

Article 12 (Return)
1. A Member may demand a return (“Return”) of the items from the time such items are shipped by the Company until seven (7) days after receipt of the delivery pursuant to applicable laws and regulations.
2. As a general rule, costs and expenses incurred for the Return (“Return Costs”) shall be borne by a M ember to whom the reason for the Return is attributable — e.g., in the case of simple change of Member’s mind, the Member shall bear the Return Costs.
3. When applying for the Return, if the Member does not set out the return invoice number or accurately notify (orally or in writing) the Company the reason(s) for the Return, the Return and refund process may be delayed.
4. In case the Member has to bear the Return Costs, if the additional payment of the Return Costs is not made, the refund may be delayed.

Article 13 (Exchange)
1. A Member may demand an exchange of the Company’s items from the time such items are shipped by the Company until seven (7) days after receipt of the delivery pursuant to applicable laws and regulations.
2. Even if an exchange is requested, an exchange may not be possible if the Company has no stock for the exchange, and in such case, the request will be processed as a Return.
3. Costs and expenses incurred for the exchange (e.g., costs for delivery to and from the Company) shall be borne by the Company in the case of defect in the purchased items, and shall be borne by the Member in the case of simple change of mind.

Article 14 (Refund)
1. In the case of a return or exchange due to a defect in the purchased items, the Company will have payment in cash refunded to the relevant Member’s account within three (5) business days, and in the case of return or exchange due to simple change of mind, the Company will have the payment by credit card cancelled immediately.
2. As a general rule, refund of payment by credit card can be made only by way of cancellation of such payment.

Article 15 (Exceptions to Return, Exchange or Refund)
In the any of the following cases, the Member shall not demand a Return, exchange or refund:
1) if the item is lost, destroyed or damaged due to a cause attributable to the Member;
2) if the value of the item has notably decreased due to use or partial consumption by the Member;
3) if the value of the item has notably decreased due to the passage of time so as to make its resale difficult;
4) if the packaging of a duplicable media product (e.g., software, CDs, DVDs, etc.) is damaged; or
5) if the item is specially ordered that returning the item will likely cause irreparable damage to the Company .

Article 16 (Escrow Services)
1. In the pre-paid mail-order sales, the Company will seek safety of transactions for the Member by placing in escrow the payment of a purchase price from the Company and delivering the payment to the Company after the completion of delivery.

Article 17 (International Delivery Services)
1. As a general rule, no Return will be allowed once the stage of international delivery commences; provided that, as an exception, if the Company approves an exchange or a Return for a justifiable reason (e.g., an inherent defect in the purchased item, etc.), the purchased item has completed may be returned even if its which international delivery is completed.
2. A Member who intends to obtain the Company’s approval for an exchange or a Return, shall submit objective evidencing materials to the Company to prove the reasons therefor, e.g., an inherent defect in the purchased item, and if such inherent defect is proved, the Seller shall bear all necessary costs and expenses incurred for an exchange or a Return, including without limitation delivery costs, etc.
3. If an exchange or a Return is approved by the Company, the Member shall return the purchased item through a post office located in the relevant area, and provide evidencing documents (i.e., evidence of delivery costs, etc.) to the Company.
4 If the estimated international delivery costs paid at the time of purchase are less than actually incurred costs, delivery will be possible only if the Member makes the additional payment. If the international delivery costs are not fully paid for one (1) month despite of the Company’s continuous notification, the purchased item may vest to the Company.
5. The Member (recipient) shall bear all other costs and expenses that may incur and vary depending on the country of shipping/delivery (such as customs, taxes, etc.) in relation to the use of international delivery services.

Article 18 (Management of Users)
1. The Company may take the following actions with respect to a Member who has violated these Terms of Use, applicable laws and general principles of commercial transactions:
1) withdrawal of benefits (in part or in whole) provided by the Company additionally;
2) restriction upon the use of certain services;
3) termination of a User Agreement; and
4) bringing a claim for damages.
2. If the Company intends to take any action provided in the foregoing section against a Member, the Company must in advance notify the Member thereof by phone or by email, and if inevitable (such as, if it is impossible to reach such Member or in an emergency situation), the Company may notify the Member after taking the action.

Article 19 (Management of User’s Rating)
1. The Company may ascribe a certain rating to the Member, based on the amount, number and frequency of the Member’s purchase and other performance records and the like, and grant certain benefits depending on the respective ratings.
2. The Company may disclose any and all terms and conditions of the ratings ascribed to the Members and respective benefits granted by the Company, and any amendment to such terms and conditions on the Company homepage.

Article 20 (Liability for Copyright Infringement)
1. The Company has established and enforces a policy to protect the copyrights of copyright owners in connection with the provision of the Services, and Members must comply with the copyright policy of the Company.
2. Copyright to various contents posted on the Company homepage shall vest in the Member who posted using the Services provided by the Company, and if any such content infringes upon copyright of any other person, the Member shall be liable therefor.
3 The Company may without prior notice remove any content posted on the homepage or take any action (such as, placing restrictions on the use of certain services, termination of a User Agreement, etc.) against the person who posted the content, in the following case:
1) if the laws and regulations of Korea are violated;
2) if an illegal product, or obscene content, of which sales are prohibited under applicable laws and regulations, is posted or advertised;
3) if any untrue or exaggerated statement for advertisement are included in the content;
4) if other’s rights, reputation, credit or other lawful interests are infringed or violated;
5) if a link deliberately inducing to another competitor websites;
6) if any malignant code or data are included in the content;
7) if it is against the social or public order in the society or against good morals and traditional customs;
8) if it is found impeding smooth operation of the devices provided by the Company;
9) if it contains content related to criminal acts; or
10) if it contains content that instigates political or economic disputes.
5. Any content posted on the Company homepage and prepared by a Member may be reproduced, distributed, transmitted or exhibited on other websites partnering with the Company for the purposes of promotion, and may be revised or edited to the extent not changing the essential substance thereof.

Article 21 (Relationship between Rules to Comply and Applicable Laws and Regulations)
1. Any matters not provided in the T&C shall be governed by e- Commerce Act, any other applicable laws and regulations, and general commercial practices.
2. If necessary, the Company may set out separate terms that apply to specific services (“Individual Terms”) and post the Individual Terms on the Company homepage or otherwise for advance notification.
3. Member shall pay attention to any changes to the T&C and the Individual Terms, and when any amendment thereto is posted, Members shall review and check them.

Article 22 (Disclaimer)
1. Company shall not be liable for any damages suffered by a Member or a third party due to temporary suspension of the Services pursuant to Section 8.2.
2. If the Company restricts or suspends the Services pursuant to Section 8.3, the Company shall on grounds of a force majeure event be released from any liability for damages.
3. The Company shall not be liable for any disruption or other interruption in the use of the Services that has arisen for a reason attributable to a Member.
4. The Company shall in no event be liable for any damages whatsoever, arising from a Member’s disclosure or provision of the Member’s personal information to another.

Article 23 (Jurisdiction)
Any dispute/lawsuit arising from or out of this agreement or user policy, or dispute between Members. to which the Company is a party, shall be submitted to the competent court having jurisdiction over the place where the head office of the Company is located.

Article 24 (Others)
1. The Company may, if necessary, change or suspend certain Services (or part thereof) temporarily or permanently by providing advance notice on the Company homepage.