Idea Bank’s “Branch on Tracks”, a…

POSTED ON 22August2018

How mBank simplified launching a business

POSTED ON 1August2018

Unless you are a First Direct customer, for many people contact centres conjure up images of nuisance phone calls and irritatingly happy customer service advisers, like the ones represented in the BBC’s ‘The Call Centre’. Regulation such as the recently announced new powers to ban cold calls and digital technology is set to change all…

In my previous post, I shared our viewpoint that banks that become a Living Business can ignite and maximize growth even in today’s low-growth environment by multiplying consumer contact, conversions and unit sales value. Interaction of three business components of Banking as a Living Business work together to make it happen: Trusted Financial Services Advisor, Orchestrator of Ecosystems…

Retail banking growth is getting harder and harder to come by. Banks’ growth rates around the globe continue to hover in the single digits—from +7.0 percent in India to +1.2 percent in France and Italy1. Three challenges are keeping growth in banking so elusive: the 40 percent of consumers globally with high expectations for personalized,…

No one likes standing in line, whether it’s to enter a concert, board a plane, or pay for groceries. Banks can’t do much about those first two, but they can play an important role in making lines at retail stores, including grocers, disappear. Advances is technology are bringing “invisible payments”—buying something from a retailer without…

Poland’s Idea Bank has long prided itself on catering to entrepreneurs. Over the years it has launched many initiatives meet their needs. Last year, the bank analyzed its customer data and noticed an opportunity. Idea Bank knew that business travel was core to the activities of the majority of the business owners it worked with.…

One of the many important economic functions banks perform is helping new businesses get off the ground. Whether it’s with a capital loan or some sage advice, banks have helped the dreams of entrepreneurs become reality for years. Despite these efforts, formidable hurdles to launching a business are still found around the world. For instance,…

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