Resort FAQ

About Bali

People/Religion

The Balinese are one of over 300 ethnic groups in Indonesia. The majority of the population adheres to Agama Tirtha, which translates to religion of the holy water. This unique Hinduism is formed as a combination of existing local beliefs and Hindu influences from mainland Southeast Asia and South Asia.

Nyepi/Day of Silence

To mark the Balinese-Hindu New Year, the Balinese celebrate an annual ‘Day of Silence’ known as Nyepi. It is a wonderful time to visit the island, for guests who are interested in the unique traditions that underpin Balinese-Hinduism. A spectacular procedure of ceremonies, parades of great bamboo monsters, and fireworks occur on the Eve of Nyepi, followed by a day of total silence and seclusion when the Balinese will pray and meditate to cleanse the island of evil spirits. The next Nyepi Day will be 21 March 2015. In accordance with local regulations, all visitors must remain within the hotel property from midnight March 21st to early morning on March 22nd. All facilities at AYANA and RIMBA Jimbaran Bali will be open and operational including the Spas, Aquatonic Pool, Tennis Pavilion, golf putting course, swimming pools, Kids Clubs as well as restaurants (except Kisik Seafood Bar & Grill, Kubu Beach and Rock Bar which will be closed on March 21). The complimentary resort shuttle that operates between AYANA and RIMBA will also remain in operation on this day, to enable guests to use the facilities across the entire resort. For more information on Nyepi activities, please contact fb.reservation@ayanaresort.com

Language

The most widely spoken languages in Bali are Bahasa Indonesia (official national language of Indonesia) and Bahasa Bali, the local dialect. English is widely used around the island.

Weather

The weather in Bali is generally hot and humid throughout the year. Temperature ranges from 24 - 32 degrees Celsius (75 - 89 degree Fahrenheit). Bali has two distinct seasons. Rainy season occurs generally around November through April. Precipitation falls mainly during the late afternoon and early evening hours. Dry season generally occurs around May through October.

Dress Code

Cotton or lightweight clothing is suitable for daywear. Light cotton, viscose or silk clothes are most comfortable to wear in this warm climate (linen is usually too heavy). It is preferred to avoid immodest clothing when visiting temples.

Time Zone

UTC+8

Currency

The local currency is Indonesian rupiah (Rp). As currency often fluctuates, we recommend that you check the rate prior to your departure to Bali. Currency exchange service is available at the hotel's Front Desk. You could also change your money or traveler’s checks at banks and local money changers. ATMs are available in major tourist areas. Generally, credit cards and traveler's checks can be utilized at major hotels and restaurants, however, please be advised that there are few tourist areas that only accept cash.

Custom

You may only bring in to Indonesia a maximum of 200 cigarettes or 50 cigars or 100g of sliced tobacco, as well as two liters of alcohol. Narcotics are strictly prohibited.

VISA

Indonesian Government grants visas on arrival to 63 countries, whose citizens can purchase their Tourist Visa upon arrival at the airport, without applying in their home country first. Citizens from countries not included in the Visa on Arrival scheme must apply for a visa before arriving in Indonesia. Please contact the Indonesian consulate in your country for further details.

Phone

Country Code: 62

City Code: 361

International Calls: Dial 001 before the country code

Local Directory Assistance: 108

Electricity

220 - 240 AC/DC voltage

Emergency Phone Numbers

Police:110

Fire Department:113

Ambulance:118

Denpasar Search and Rescue Office:115 or 751 111

Tourist Information

Bali Tourist Authority:

Telephone:+62-361-222-387

Fax:+62-361-226-313

Typical Business Hours

Office:09:00–17:00

Banks:08:00–14:30

Shopping Areas:10:00–22:00

Tipping

Tipping is not expected, though welcomed. Most restaurants and hotels include a service charge in the bill.

Credit Card Payment

Exchange Rates

Due to financial climate, fluctuations in currency exchange rates can be both sudden and drastic. We therefore would like to advise you of the following:

Guaranteed dollar prices: the prices quoted in dollars are guaranteed and fixed when you settle your hotel account in US dollar currency or traveler checks.

Local currency: If you settle by local currency or credit card, the room rate will be converted from US dollar at the hotel's bookkeeping rate upon check-in.

Credit card: According to Indonesian law, settlement by credit card is charged in local currency. AYANA Resort and Spa takes no responsibility for subsequent exchange rates or other fees applied by your credit card provider during your stay or after your departure.

Check in/Check Out

Check-in Time: 15:00

Check-out Time: 12:00

Airport Pick up and Drop off Service

A choice of pick-up and drop-off by Toyota Kijang, Toyota Alphard and Mercedes Benz is available. Please click here for more information about airport pick-up and drop-off services.

Transportation Service

A choice between Toyota Kijang, Toyota Alphard and Mercedes Benz vehicles is available for transportation around the island.* Hourly charter requires a minimum booking of 2 hours.

Toyota Kijang: US$ 15 nett / hour

Toyota Alphard: US$ 35 nett / hour

Mercedes Benz: US$ 40 nett / hour

The resort provides complimentary round-trip shuttle bus service to Bali Collection shopping complex at Nusa Dua four times every day.

From Hotel to Bali Collection: 10:00 / 12:00 / 14:00 / 16:00

From Bali Collection to Hotel: 10:45 / 12:45 / 14:45 / 16:45

* Taxis are available from the hotel upon request.* 11 people maximum per departure. Bookings in advance are essential.

Internet Service

Wireless internet is available throughout the resort. Your room connection enables access in all public areas including Main Lobby, restaurants and upper swimming pools.

High-speed Internet Fees

VillasComplimentary

Club FloorComputers and iPads with complimentary internet are available in the Club Lounge. In-room internet at additional charge as below.

All Rooms and Suites

Per hour: Rp75,000 + 21% tax/service

24 hours: Rp200,000 + 21% tax/service

Meeting Rooms & Public AreasWiFi Prepaid Card for Meeting Rooms & Public Areas Only (please email the Business Center info@ayanaresort.com for assistance).

Per hour: Rp75,000 + 21% tax/service

Rock BarComplimentary HotSpot for public use

Breakfast

Please click here for more details about breakfast. Club Room guests have access to our Club Lounge to enjoy complimentary breakfast. Villa guests enjoy a la carte breakfast at Dava Restaurant.

Rooms for Meetings and Conferences

AYANA Resort and Spa's meeting rooms can be utilized for business purposes, private functions and wedding receptions. Please click here for more information about event arrangements.

Children's Program

AYANA Resort and Spa offers various programs for children. Please click here for more information.