Any item of costume jewellery you purchase from us is protected by a 30-day full satisfaction policy upon receipt (extended to 90 daysduring the current COVID 19 Coronavirus pandemic) entitling you to a refund or replacement as long as the item is unused, unworn and is returned in a saleable condition. We are very sorry, but for hygiene reasons earrings for pierced ears are not returnable. Our guarantee is in addition to your statutory rights.

Despite Royal Mail's best endeavours it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centres or delivery offices. Whilst we are despatching on time we are unable to guarantee the delivery timings given below, but rest assured Royal Mail will be doing their utmost to deliver within them where possible.

UK TRACKED48 £3.00

Service: Royal Mail Tracked48 Royal Mail aim to deliver within 2 working days of despatch, excluding Sundays and bank holidays.

UK TRACKED24 £5.00

Service: Royal Mail Tracked24Royal Mail aim to deliver within 1 working day of despatch, excluding Sundays and bank holidays.

UK NEXT DAY £7.50

Service: Royal Mail Next Day Special Delivery Signed For ServiceAvailable on orders placed by midday, Monday to Thursday only, for guaranteed next day delivery (excluding weekends and bank holidays).

UK NEXT DAY SATURDAY DELIVERY £15.00

Service: Royal Mail Next Day Saturday Special Delivery Signed For ServiceAvailable on orders placed by midday on Friday, for guaranteed next day delivery (excluding bank holidays).

IRELAND* £7.50

Service: Royal Mail International Signed For Service Delivery within 5-7 working days, excluding weekends and bank holidays.

EUROPE* £7.50

Service: Royal Mail International Signed For Service Delivery within 5-7 working days, excluding weekends and bank holidays.

REST OF THE WORLD* £12.00

Service: Royal Mail International Signed For ServiceDelivery within 7-10 working days, excluding weekends and bank holidays.

We will always aim to despatch your order within 48 hours (2 working days) of receiving it, subject to availability of stock. If we have a note of your email address we will notify you as soon as your order has been despatched.***Please note that we have no control over local customs authorities and cannot be held responsible should they wish to confiscate any particular item, delay shipment or charge local import duties. VAT at the current rate will be deducted at the time of placing your order if you reside outside the EU.

FREE UK RETURNS

All items are protected by our 30-day money back guarantee (extended to 90 daysduring the current COVID 19 Coronavirus pandemic) entitling you to a refund or replacement as long as the item is unused, unworn and is returned in a saleable condition.

For hygiene reasons we regret that earrings for pierced ears are non-returnable.

Your statutory rights are not affected.

How can I return an item(s) from within the UK?

To return an item(s) from within the UK please call Customer Care on 03453 707071 or email mail@eternalcollection.co.uk and we will arrange to send you a Returns Authorisation letter together with a Freepost label enabling you to return the item(s) to us at no cost to yourself. Please note that the original delivery charge on an order is not refundable.

We do recommend that you request a certificate of posting (free) from the Post Office if you return goods.

How can I return an item(s) from outside the UK?

We are currently unable to offer a free returns service for overseas orders. However, if you return an item for an exchange, you will not be charged for the second despatch.

If you telephone our Customer Care team on +44 3453 707071, or email mail@eternalcollection.co.uk, then they will give you a Returns Authorisation number and also reserve any exchange item for you ahead of receiving your returned parcel.

When returning a parcel from overseas we would respectfully request that you use a registered postal service rather than a courier/delivery service.

How long will it take to receive a refund?

Returns are processed within 48 hours of receipt but please allow 7 days for clearance to your card account.

How long will it take to deliver a replacement item?

Returns are processed and despatched within 48 hours of receipt. If the item is no longer available, you will receive notification and a refund.