Recent Reviews from AutoNation Volkswagen Columbus

Bought my car in January from AutoNation VW. Something went wrong late July, took it into VW, said it was covered under warranty about a week later. 6 weeks later, it is now mid September, and I have been lied to constantly about the status of my car, when parts are "supposed" to arrive and when I'm getting it back. I've been extremely patient but this is ridiculous. I drove by the dealership today and my car is in the same spot in the parking lot it was 4 weeks ago when I was told 2 days ago they were currently working on it. Beyond frustrated. Good salesman, very questionable service department.

Brendon AlmondSep 16, 2017

1

Don't waste your time just go to Montgomery. Fast talking liars work here. More specifically, Bryce. His manager made a shady attempt to resolve the issue by offering his "word" that I could return to any AutoNation and get my battery replaced for free. No contract. Nothing. Yea right. Stay away from this place.

Linae TottenSep 9, 2017

5

They go above and beyond for you. Great customer service and wonderful experience!

Que' DAug 30, 2017

5

Great service department and the staff is very friendly. They are under new management and wow what a difference it is for the better. They truly care about you .

Davis WilliamsAug 17, 2017

5

The sales staff did an excellent job working out a deal for me. I had been stuck in my deteriorating mini for 2 years due to me rebuilding my credit and couldn't find anyone to make something happen for me not even my credit union. Somehow they did and I'm driving a 17 Jetta tsi. I've had the car two weeks now and drive it quite a bit since I work 40 minutes from where I live. The drive is good and the gas mileage is even better. It's the perfect a- b car I was looking for and the bonus features that come standard are pretty nice.

Jeremy WintersAug 5, 2017

5

I had a great experience getting my Certified Preowned Passat. Go see Whitley Acre if you're looking for someone you can trust when purchasing a car.

David CarterJul 22, 2017

2

I will think about wether or not to buy from this Dealership or from Volkswagen in the future. I traveled all around the SE US for a Beetle and I ran into dealerships who discriminated against me because I'm disabled. The staff at Columbus AutoNation VW were great at first but after I was demanded work done to my Beetle it became complicated, the staff did what I wanted them to accomplished but their attitude and customer service needs work. Dealerships need to understand when customers feel the purchase or repair work got complicated, they need to be more understanding.

Dustin ShannonJun 26, 2017

3

I will think about wether or not to buy from this Dealership or from Volkswagen in the future. I traveled all around the SE US for a Beetle and I ran into dealerships who discriminated against me because I'm disabled. The staff at Columbus AutoNation VW were great at first but after I was demanded work done to my Beetle it became complicated, the staff did what I wanted them to accomplished but their attitude and customer service needs work. Dealerships need to understand when customers feel the purchase or repair work got complicated, they need to be more understanding.

Dustin ShannonJun 23, 2017

5

Quick swift in for inspection was helpful

Edward JamesJun 18, 2017

5

Awesome employees made the entire process enjoyable.

Jason FinamoreJun 6, 2017

2

Disappointing experience with service. Make sure you ask very clear questions about what the charges will be before work begins. 1) I called and asked ahead of time what the cost would be for an oil change service for my specific vehicle and was told $89. I guess it's my fault for assuming that the filter and oil were included in this price. Bill ended up at $120. 2) The service rep "slipped" a tire rotation in on me. I showed saying I'm here for an oil change and lube. His response was "Ok, we got you setup for an oil change, lube, and tire rotation." Again, my fault for thinking I could trust them to not slip something in on me like that. At pickup the service manager immediately had that charge removed when I protested (which was good), but not something that should have even been an issue. From what I can tell, it seems the mechanics are knowledgeable and do good work, just be very clear on the work to be done and the costs ahead of time.

Markus GdulaJun 3, 2017

5

I highly recommend Autonation VW for your service needs. They are very fast and professional. I have own three VW and always used this location for my service needs. Bryce was excellent!

shannon alridhgeMay 31, 2017

1

Thank you for contacting me. I was very much interested in purchasing a reliable vehicle to use for daily transportation to and from work in Macon County. I am a divorced mother of 3 in the process of rebuilding my life and finances. In 2016, I took a chance on purchasing a 2004 Volkswagen Jetta from the Auburn location. It was the right price, good for my budget at the time!!! However, 4 months later the true condition of the car began to show!!! The fuel pump, tires and transmission, etc. all needed replacing and the car would not operate in reverse. My daughter and I drove the vehicle for months not being able to reverse. The car is now being serviced in Columbus under the vehicle protection plan. They have located a used transmission guaranteed for only 13 months. VW Columbus took 30 days to diagnosis and replace my transmission and tires. Since picking it up on May 6 the car shut off twice. I called Emergency Roadside Assist. The only choice given was to have it towed, once again to Columbus. No!!!! I originally had the vehicle towed to the Auburn Autonation for repairs. After my car being in their possession for a few days, I was told they did not have the proper tools to change the tires on a 2004 VW so they recommended that I have it towed to the Columbus Autonation???????? I had no idea the tires needed a special key to be removed; however the car was sold without it. At the time of purchase, I asked the salesman his opinion of the vehicle. He looked me in the face and stated, "like I tell everyone else, if you purchase this vehicle and drive off the lot and it breaks into two pieces, you will just have a car in two pieces". Geeze!!! Auburn Autonation offered me $1,000 trade in value!!!! The payoff value of the car is $6,000!!!!! So, I guess I'm stuck with a "LEMON" for now!!!! Bryce at VW Columbus location did his job there are no complaints with him. Lesson learned: Trust God from the START!!!!

Deidra WinstonMay 27, 2017

5

Took my car in for an oil change. Great service. Fast and all the workers were very kind and helpful

Bryan ElliottMay 27, 2017

2

I am so mad at autonation vw! For weeks ago today, my daughter's car would not stay cranked in Opelika. I called Jones and SON in Beulah and they took it to Columbus for me. The vw place said it was the key and it would be around $450. Three days later they found that they had ordered the wrong key!! The right key came four days later and they called to tell me the battery its dead. That evening OMW home from work, I took them a battery. Two days later they call and tell me another part is BAD on the ignition and they are going to pay for the key, but my cost is now $567. Four days later the part came in and they called to tell me that the main part was bad and out is now going to be over $1300. I have called several times to find out about the car and was told three times that it's raining and we can't work on it in the rain, the tech will not be back in until Monday then on Tuesday, the tech had to call tech support!!! They got the car "done" yesterday. Paired the $873 that i finally got them down to and They went to get the car to find the driver's door will not open from the inside and the radio thinks the car is stolen and won't work. I am not to impressed with autoNation vw! I don't know what as a consumer that you can do. Get mad, threaten, and they keep your car if you don't like the price or SERVICE. I wish I had looked on u-tube. I could have had it fixed with all new parts for $356. I'm so mad and now have to take it back to get this repaired. This got old two weeks ago!!! (Lamar)

Lamar-n Layla BarringtonMay 25, 2017

4

My actual experience the day of service was excellent. Auto Nation VW was easy to find. The service was warranted, etc. The manager was courteous and professional. The car was there to be "checked out" before a long trip north. On the last leg of the trip, I had all sorts of vehicle "warnings" from the dashboard. After starting the car, it alarmed for low coolant, then no oil pressure, then something else. I turned off the car, let it sit and restarted. No more alarms...for the last 175 miles. However, the radio-media center acted in a bizarre manner, asking me all sorts of input questions from a screen I've never ever seen. I will take to dealer here in the North and have it checked before I drive much more.

Annie BMay 17, 2017

1

Believe this... put a deposit down on a car , drove 4 hrs , and they sold it 10 minutes before I got there.. Thanks Autonation Columbus. Thanks to Daryl and crew for wasting my family's Saturday..

Chad HallMar 18, 2017

5

Very happy with my new 2017 Passat R- Line. Everyone at Auto NATION Volkswagen was very knowledgeable and helpful.

Robin RowlandMar 14, 2017

5

Definitely took care of me!

Heather E. KralFeb 21, 2017

5

Great service!!! Dustin has went above and beyond to get my car taken care of!

debbie keyserFeb 17, 2017

5

Super great folks to deal with. They were kind and patient and made me feel quite happy with my deal! I highly recommend them!

B CanfieldFeb 10, 2017

1

Got a great salesperson and awesome finance experience however, management is arrogant no communication between departments and once the sale is done your're on your own.

Adrian CastilloFeb 3, 2017

2

Had a great buying experience however once it was over we were on our own. Called and came in person to try and find out why didn't have plates even though the temp tags expired in days and no answers. We talked to management who was of no help. Buy here if you want to pay them to handle your tags but want to really do it yourself

Bobo404Feb 3, 2017

5

AutoNation Volkswagen really helped us with our Jetta! They recently completed thousands of dollars worth of work on the car (thankfully under warranty). Dustin couldn't have been more friendly throughout the process. When all was said and done, he coordinated with me a good time to drive the car back to our house. This was hugely helpful as my husband was overseas at the time so it saved me an extra headache. Above and beyond in my opinion. I'd go back in a heartbeat!

A ScheelFeb 1, 2017

1

I came in to look for a specific type of car. They had been emailing me constantly about cars they had on the lot. I told them I was looking for a very specific type of car and all they wanted to do was get you onsite and into a loan. I finally did come and look and found a car I fell in love with. I didn't. Want to make an impulsive buy so I told the car sales man I wanted to go home and sleep on it. Instead he tells my male friend, "what is it going to take to get you to take this home today"? Firstly. I'm the one purchasing the car. It's my credit and down payment. When he finally realized I was going to go home and do research he unwillingly made an appointment. I was sick the next day, which was a Sunday. I emailed and callled several times during the week to reschedule the appointment. The car sales Man I thought I was trying to buy a car from never called me back. Finally the next day I was off to go process paperwork and spend all day on a car lot, I called the dealership. Was finally able to speak to a sales rep 15 minutes after they open , because everyone who did answer the phone in the "sales dept" couldn't help me and told me to call back. When I spoke to the sales rep I was told the car was sold and the car sales man was out. I called for a week and no one could have told me this? That the sales rep was going to be out or the car sold. Then the rep told me that he'd get me j to something if I came into day. I am not a typical car buyer. I research the car and I want to know what I'm getting into. Not just stuck with something I might grow to like. Instead I drove 2 hours to kennesaw ga to JIm Ellis VW. Was treated with respect and courtesy. They were able to answer any questions I asked. I ended up selecting a car double the price I was going to intislky spend due to their customer service and finding a new model with all the upgrades I wanted. Do not go to autonation. We were told they don't work for commission, however the sales rep did not address me, and instead the male friend not there to buy a car. They gave me the run around and did not follow through once. The two hour drive was worth it.

Kayleigh BiggsJan 16, 2017

1

I went in to have 4 new tires put on and an alignment. I called the day before and the service guys told me the process would take 2-4 hours. As I work, I had someone pick me up so I did not have to wait that long. I dropped my car off at 9am. I called around 12 and my car still wasn't done, but I was told it should be complete around 3:30 or 4. I came in at 5pm and only my tires had been put on. My alignment was not done. Needless to say, I did not wait for my alignment and paid for my tires and left. 9 hours later and they only managed to put on 4 new tires after I was told it would only take 2-4 hours for tires AND and alignment. Poor service! And to top it off, the next day I was washing my car and noticed they knocked a huge dent into the rim of my tires. A very noticeable dent. So on top of the poor service, your car also gets damaged! I do not recommend this service department to anyone.

Amanda MJan 16, 2017

1

I went in to have 4 new tires put on and an alignment. I called the day before and the service guys told me the process would take 2-4 hours. As I work, I had someone pick me up so I did not have to wait that long. I dropped my car off at 9am. I called around 12 and my car still wasn't done, but I was told it should be complete around 3:30 or 4. I came in at 5pm and only my tires had been put on. My alignment was not done. Needless to say, I did not wait for my alignment and paid for my tires and left. 9 hours later and they only managed to put on 4 new tires after I was told it would only take 2-4 hours for tires AND and alignment. Poor service! And to top it off, the next day I was washing my car and noticed they knocked a huge dent into the rim of my tires. A very noticeable dent. So on top of the poor service, your car also gets damaged! I do not recommend this service department to anyone.

Amanda Trimback MilnerJan 16, 2017

5

Very friendly and welcoming staff! They got right to me and immediately started on my beetle as soon as I arrived. My car detail was great!

Portia NorrisJan 4, 2017

5

Very courteous, exceptionally educated staff. There were two recalls on my car and the mechanic would not stop working until everything was complete.

Krystal VaughnJan 2, 2017

1

DO NOT BUY A CAR FROM HERE!!!!! I bought 2008 Volkswagen R32 from here back in September and I and I can’t believe the nightmare I have gone through and still am. Just to be clear my sales man Nathan was great I was happy to work with him and none of this is his fault. My problem is with the dealership its self and the way I’ve been treated after buying the car. I live out of state and I was looking to buy my dream car the best R32 I could find was at this dealer ship unfortunately. Long story short after the temp tags expirer and the nightmare to get the car refinance due to a big mistake with a bank they work with so the bank turned down the deal two weeks later of me having the car. I’ve paid over $14k for this car and they give me a useless key that was broken in half and the driver’s side door latch was broken and they did not tell me about it, so I paid over $300 for a new key at my local VW dealer and can’t even lock the car because of the broken door latch, A WORKING KEY AND A WORKING DOOR LATCH ARE BASIC THINGS THAT SHOULD COME WITH A CAR!!! It’s almost the new year and I still don’t have my tags and every time I asked them about it they would say that they would get back with me and never did. So I finally got in contact with someone in charge and they sent the info and a check to my DMV so I can finally get my license plate and drive my car. The DMV tells me that the dealership did not add up the money right and I have to pay $144.70 to have my license plate, I don’t have that kind of money right now and should not have to pay it after paying over $14K for the car and waiting so long. The car sits in my drive way and cannot drive it because of no tags and how irresponsible and disrespectful this dealership has been. Please don’t buy a car from here unless you want to be viewed as a worthless and have your hard earned money taken from you so can be left with nothing.

Emmanuel GarayDec 15, 2016

2

Salesman James was the best part of experience. Thought we had price we specifically stated when we walked in but ended up paying much more with "add-ons". Bought vehicle in July and have had numerous problems with it. Took it to service department and "nothing found wrong". Two days later took it to Auto Zone and that particular problem was diagnosed immediately and fixed. About 1-2 weeks later, began having other issues. Took it to reputable mechanic and he discovered oil leak and repaired it. Ran code check for check engine light that remains on and found that intake manifold needs to be replaced. Apparently my vehicle was recalled previously for issues relating to this but, of course, it isn't under warranty. Seems like VW could have informed us of this issue but they didn't. Needless to say, I WON'T be using AutoNation VW service department ever again!

Steve DavisDec 3, 2016

1

I went to AutoNation to get my free oil change today, I was treated so unfairly. After waiting for over an hour, a service rep comes to tell me my oil change was not free. I had to wait over an hour to be told that?? I advised them of what I was told and he asked for my paperwork from when I first purchased my car. Who carries that around with them on a day to day basis? So I was upset and left. Needless to say, they did not change my oil. I then called the service area and Jennifer(or Jessi) whoever she was, took the call from a salesman and was the rudest, nastiest, most disrespectful person I have ever dealt with in customer service. How someone could not honor what their sales reps are advising is dishonorable. She cut me off while I was speaking and kept saying, alright, alright in a derogatory tone. Also kept saying, I apologize you feel that way. That is a half sided apology. This was by far the worst customer service ever. This behavior and treatment was unacceptable.

Shenika Antionette SmithNov 19, 2016

5

Great service during my visit. No one wants to go to the dealer for service but the service manager Frank made it less painful and let me know what was needed for my repair as well as suggested services to maintain my GTI at peak performance. Frank is a true Volkswagen fan and very knowledgeable about all models of VW. I'd highly recommend seeing him for any issues you might have.

Vince Charming GallagherNov 15, 2016

5

If frank didn't work there is honestly wouldn't go to the stealership for anything, but he makes it worth it buy how he deals with his customers and employees, especially me lol.

Jimmy JonesNov 15, 2016

5

The staff is extremely helpful and courteous. Definitely will be returning.

Derek ReichNov 15, 2016

5

I had an excellent experience. This was the quickest service I've had when purchasing a vehicle.

Danaja NathanOct 29, 2016

5

Easy, well done, fast. I was impressed. Thanks

Daniell HambyOct 26, 2016

5

I came to AutoNation to ask if their service department had time to replace my headlight which my car reported was not functioning. I received immediate service and good news. The headlight's connection was all that needed attention done at no charge. Delighted I made an appointment for the 95,000 mile service. I feel confident I have people who are competent and ethical.

Connie DarrOct 25, 2016

5

AN Volkswagen of Columbus worked with me very well. They did their best to get me into the car that I wanted! You know, my credit isn't the best and they worked with me and got me a good deal where I was t paying super over priced. I'd recommend them to anyone who does t like the typical dealership, as well as anyone looking for a new vehicle.

Chris MichaelsOct 25, 2016

5

I needed a lug nut key to get my tires off. I came in on a Saturday near closing time and the service and speed were excellent. Frankie welcomed me and within a half hour replaced the lug nuts for me. I really appreciated his attitude despite coming in near the end of his day.

christopher haskellOct 22, 2016

4

I have just moved to the Columbus area about a month ago and one of my highest priorities was to locate a VW dealership for my 2012 Jetta. I found AutoNation in the nick of time. I had to have my low-beam headlight on the passenger's side replaced and the air pressure in my tires checked. I went into the dealership to make an appointment, but to my surprise, I was able to have my vehicle worked on almost immediately. I want to thank AutoNation VW for their excellent service and wanting to know about my experience. God bless the team!

Lavisha WilliamsOct 19, 2016

5

overall good experience with sim Thomas, enjoying the jetta, my daughter loves it, we would do it all over again

kevin crossSep 13, 2016

5

I had a great experience at Autonation Volkswagen. The staff was very courteous and knowledgeable. They repaired my Jetta and I'm back on the road. Great service department. Will most definitely be returning.

Derek ReichSep 9, 2016

5

The tech was professional and courteous at all times, the wait time was very minimal. I highly recommend AutoNation Volkswagen of Columbus GA.

Wanda YoungbloodSep 8, 2016

1

Sim Thomas i a snake and professional liar. This dealership doesn't deserve to have rats like that working in the vicinity. WORD OF CAUTION" Whatever car you're buying make sure that EVERYTHING IS ON PAPER" even if it's an oil change. If you're dealing with Sim Thomas run and get another salesman; if not go to another dealership, if push comes to shove well i doubt they have a cure for a rat of his nature.

carlos leonardoSep 2, 2016

5

Summie Thomas was great! Love my new VW Hybrid!

Laurie JohnsAug 30, 2016

5

Experience shows with the sales and finance staff here. My sales person was James R. and he was a consummate professional. I purchased a 2016 Passat SEL. Thanks again for waiting on me even after close.

Dereck ToddAug 25, 2016

5

Big thanks to Brice and Frank in the service department, they helped me out big time with a insurance claim i needed in order to get my vehicle repaired, and they are also the reason I have edited this previous review!

jim jonesAug 23, 2016

1

Your techs in the service department are a bunch of thieves. Stole all my change out of my car. Now I know it's JUST change, but I think I've overpaid you all enough. $750 for a stupid hose. To whomever took my money, I hope you enjoyed your dollar menu sandwich off me. That's just low when you risk your job over some coins. Hope you get caught stealing something more significant next time.

Colette AnneAug 18, 2016

2

It was not the greatest experience that I have had when it comes to servicing a vehicle. Customer service was great. There were at least three to four items that were marked as completed in the checklist that was presented to me at checkout that was important for a 30k service that gave me the impression that my vehicle may have not been serviced at all. My passenger front side tire was still missing air, the service indicator sign was still coming on, and the sticker stating the mileage and time for the next oil change were missing. The tire that was missing the air was in the same place before and after I brought it in for service. I believe tire rotation was part of the service that was quoted to me for a 30k maintenance service. I only drove my vehicle 3k from the last time it was serviced. The items mentioned were checked as being completed, but were still presented to me as deficiencies after the service was completed. AutoNation did a good job when it comes to checking up before and after the servicing of my vehicle was completed. Thanks!

Nusen DorlouisAug 16, 2016

5

new name, wasnt expecting it, but i broke something on my VW CC and they repaired quick and great price and awesome service

Chris YoungAug 16, 2016

4

The service was 100% better than the previous dealership owner. I will definitely return if I need maintenance.

Steven ShookAug 8, 2016

5

Autonation was nothing short of professional. They got in me in for a service an oil change next day with appointment and were very accommodating during my wait. I mean who doesn't like to sit down and watch the Olympics while waiting for their car?! I will be returning to Autonation in the future for any issues with my vehicle in the future.

Philip GrayAug 8, 2016

5

I bought my 2016 passat on July 29th 2016 and I love it so much that everyone want one.. My sales person was wonderful and he did everything he could to get me into the car he worked really hard , and I'm thankful. Anyone looking for for a car please go to autonation they will make u feel good and make sure u get into the car that fits you and that's in your price range..

Nobody BlakeAug 6, 2016

4

Service, My service was covered under recall. I had no idea and they could have still charged me. The were honest and covered my repair with no expense. Great experience to a stressful situation!!

Mitchel AndrewsAug 5, 2016

1

Horrible experience, manager was extremely unprofessional.

Dennis TrippAug 5, 2016

5

Customer Service is top notch! They made the whole process extremely easy!

Brenton BlairAug 2, 2016

5

They were very responsive to my needs and called every step of the way to inform me of what was happening with my vehicle. Very professional and courteous as VW has always been with me.

John & Jennifer MarxJul 21, 2016

5

Service personnel and the Technician servicing my car were extremely friendly and took the time to answer all of my questions. All of the work was completed quickly and my car came back very clean.

Bm090930Jul 20, 2016

5

AWESOME service by the salesman Sim Thomas!!! The service department was also very helpful!! John Debos and Frankie Means were AMAZING and full of knowledge on the VW brand! I will say that the GM Ken Boggs was very disrespectful to the supporting staff and to us as well. But overall the sales experience with Sim and the team was GREAT and I love my new VW GTI!!!

Sim ThomasJul 19, 2016

5

The staff was very friendly and helpful. They got me the financing terms I was looking for. I would definitely buy from them again. Thanks again for a great buying experience!

GoDawgs4EverJul 16, 2016

5

Had a great experience at Autonation VW, great service from Sim Thomas!

Jacob PauleyJul 13, 2016

5

Sim Thomas was hands down a perfect salesman. He took his time to assist my husband and I, when the colleague of his that I was scheduled to see, turned his nose up at us, because our bank matched TrueCar pricing. Little did he know, we were already approved and just needed to test drive to be sure that was the car I wanted. Sim was down to earth, polite, charismatic, a simply a pleasure to do business with. My husband and I enjoyed the buying process with him. Although his office manager or general manager displayed less than pleasing behavior by belittling him in the office next to us, Sim handled it with grace and humbleness. It shows true character. If it wasn't for Sim, they would have lost our business that day by others display of lack of great customer service. With Sim, we didn't feel just like a sale, we felt human and true concern from him. Thanks again Sim and God bless your productivity and finances!!! Shenika Smith, 2015 KIA Optima

Shenika SmithJul 6, 2016

5

Thankful for Sim Thomas and his amazing team. I would gladly recommend this dealership to anyone.

Corey Brice McCantsJul 5, 2016

5

I give them 5 stars because autonation volkswagon of columbus didnt give me the run around like the other dealerships I went to before them. Sim Thomas, Donnel and the volkswagon gave me excellent service! Super stoked to be doing business with them!! My family and I love the quality and safety of the vehicle we purchased. Payments and interest beat other major dealerships in this area hands down. Thanks again Volkswagon!!

Fallieres AbdallahJun 29, 2016

5

I bring my VW CC R-Line here for service. I drive 60 miles one way for the excellent service I receive everytime!

Carlos JohnsonJun 28, 2016

5

I had an outstanding experience purchasing my new Jetta. Donelle and James both went above and beyond to assist me. They were both very knowledgeable and very quick with a response to my questions. They made me feel as if I were in very capable hands.

Vivian AnglinJun 22, 2016

5

very good service.

장래원Jun 16, 2016

5

Excellent service department. Frankie was very helpful in getting my Ford Focus serviced. I was so happy with the way I was treated that I came back and bought my wife a VW Tiguan and she loves it! The GM Ken Boggs even took time to personally work our deal. Great people, Great place!!

Scott GriffinJun 14, 2016

1

The salesman was very nice. He explained the service that needed to be done. I felt very comfortable.

Donna NunesJun 10, 2016

5

Two weeks ago I drove over to Columbus from Montgomery, AL to look at the 2016 Stonewashed Blue VW Beetle convertible and fell in love! James Robbins was great in walking me through everything, the test drive and the paperwork. No pressure whatsoever and I got the payments I was comfortable with! I've enjoyed every minute of driving my new Bug.

Ann RileyJun 9, 2016

5

My service advisor Frank got my daughter's Jetta in for the 30k mile checkup without an appointment and was finished within an hour. Appreciate the effort, especially on a long weekend.

Darin NunnJun 1, 2016

5

Frank got my daughter's Jetta in for its 30k service without an appointment and it was completed within an hour. Appreciate the effort especially on a long weekend

Dealing with Sim Thomas was the only positive experience that my husband and I had at this dealership. He is knowledgeable, patient and understanding. Sim was very helpful every time I had any questions or concerns, never ignored my calls or emails. He and Norman Matthews stayed in the office very late past their working hours to get everything done for us. However, our general impression was far from good. We were told by two different salesmen that we were eligible for a $1,500 rebate, but at the end we found out that wasn’t the case. Except that they were not able to review my credit report because of some issues with the credit bureau. For that reason I was not approved for the loan as a co-applicant and Norman Matthews promised to fix this after I solve the problem with the bureau, but when I did a week later he said it was too late. So I ended up with 9(!) hard inquiries on my credit report without result. In addition it took them almost 2 months to send the title and when they finally did (after my multiple calls) it turned out one signature was missing on the paperwork! So I had to get another temporary tag and just keep waiting. And now, 5 months later I'm still waiting for them to return over $100 because they charged us too much in taxes. They are all very nice to you when they need your money but once they get it nobody cares anymore. So my advise - stay away!

Mila StrilchukMay 29, 2016

5

Prompt efficient service

CA WritersMay 26, 2016

5

Friendly, honest folks.

Nicky BryantMay 25, 2016

1

I set up a 160k service with the service manager over the phone who stated they had a 160k service listed. After the work was done, my wife called me to confirm everything was performed. I asked if the transmission service was performed and the lady receptionist said it was. When my wife brought the paperwork home, it showed that a 60k service was performed instead, which doesn't include the trans service and includes an air filter replacement which the car doesn't need for another 20k. I called the service manager to confirm and he told me they don't have a 160k service and it starts over. He said that the 60k was the same, which of course, it is not. Very disappointed!!

Scott MountMay 23, 2016

4

These questions are somewhat misleading. I was in for my 90,000 service. No quote was provided beforehand, accurate or otherwise. They were about 20 minutes past when they said they would have it ready. The last service indicated I would need new wiper blades, so I mentioned that when I checked in. They changed the front but not the back. They noted as the car was being pulled around that I was missing a lock lug nut on one of my cars. It looks like they could have put a regular lug nut in its place, instead of just telling me about it. That would have been an inexpensive way to go above and beyond. And always, every time, after I have a 10,000 mile service, it never fails that my check tire pressure light comes on and I have to reset it. The first couple of times that happened it panicked me because I was on the road and didn't know if there was a problem with the tires. Now I know I just need to reset it. Why can't they do that at the time of service? The person greeting me was courteous and professional. The cost seems high to me, but I have no basis for comparison.

Everitt50May 23, 2016

5

Nathan is a great salesman.my experience with him and the autonation team was positive.If anyone needs a new or pre owned vehicle please look them up.Im loving my new vw gti 2016🤑

tito dejesusMay 13, 2016

1

After taking my TDI into the Columbus dealership for my 100,000 mile check up, I was handed a hand written list of parts (including a 16 dollar bolt) with no explanation on paper of what was actually wrong with my cars parts, only the cost of each part. I was verbally told my return line had" leaks" (63.55 for the line AND 9.88 for a gasket!), both of my drive shafts were in terrible condition, and that my oil pan was leaking, as well as a bunch of things related to what would typically be an oil changin related charge were wrong. The one thing they said was fine was my timing belt (which is difficult to see without talking the whole engine apart) and is what my car manual said to replace at 100,000 miles. After getting a second opinion from a trusted mechanic in my hometown while visiting my family, I was told I do need to replace the timing belt, but that most of the stuff on the list was outrageously priced (my total from the volkswagon dealership was 2,700 dollars after labor!) and that most of it was unnecessary. I paid 350 for a couple repairs, an oil and filter change, and labor was included in that price. I'll be waiting on my timing belt for a bit, but know that it needs to be done instead of letting it break and ruin my engine. I'm a petite, blonde woman and I did look a bit lost walking into a new place, but that's no reason to price gouge someone. Perhaps that's what they do to all of their customers, and it has nothing to do with me being a woman, but I will never be returning to this dealership for service, and I would highly recommend taking your VW somewhere else!

Erica LightMay 13, 2016

1

I called in and spoke to some girl in the service department, she told me one thing and i had one of my friends drive me five hours up to Columbus, and then was told it was a liability and it couldn't be done. Long story short don't deal with dishonest people.

Branden TownsMay 13, 2016

5

This is my first Volkswagen and I am loving everything about it. Thumbs up to Sales Representative Nathaniel Jenkins. He was great! The whole Volkswagen team were great. I would definitely buy another Volkswagen from AutoNation.

Chrystal E.May 6, 2016

5

They have always had great attitudes and professional service in my experiences with all of the vehicles I have owned.

Troi BennettMay 4, 2016

5

This is my first volkswagen and I am very leery of dealerships but the service department at Northlake is very friendly and professional. Mr. Meals has been exceptionally helpful every time I have had a problem. I am very grateful to him for his assistance and plan to continue utilizing your service department.

larita harrisApr 28, 2016

1

Brought our car here for repairs and it has been there for about a month between insurance and service mix ups. Employees have not been outright rude, but certainly not pleasant. Made them aware that I was supposed to drive out of state with that car and needed it done by yesterday. Turns out they have a wrong part and need to order a new one so the car won't be ready for another 2 days. Now I'll be 3 days late to where I was supposed to be. Overall bad experience and will not return or recommend to anyone.

My Salesman was Sim Thomas and he was very friendly and helpful. Since I purchased the vehicle without a trade in, I ended up with 2 vehicles there after the sale. Sim volunteered to drive my new vehicle home and which was above and beyond what I expected. Thanks for the great experience!

Scott DialMar 30, 2016

5

The dealership was helpful and gave us a great deal. Thank you to out salesperson, James for all the help.

annieliz4468Mar 22, 2016

5

James Robbins was very easy to deal with, we made the deal very fast and he also explained to me all the question i had about the VW Beetle i would tell friends about James, and Autonation. Thanks

Jimmy ForsythMar 19, 2016

5

Sim Thomas and James Robbins did an awesome job in assisting me in my new car purchase. They were kind, and prompt.

brewer259Mar 6, 2016

5

We worked with Sim and he was very helpful as we narrowed down our decision between different VW options. We didn't feel any pressure, which made the whole experience better than we imagined it would be.

jason167Mar 5, 2016

5

Great group of people have been working here since I bought my Jetta TDI in 2012. Always glad to do business with them.

Jimmy BeckFeb 25, 2016

5

Sim Thomas did an excellent job with my first car purchasing auto experience. I was able to negotiate a great price and an excellent customer Experience. Donell, Norman, Franky also did an excellent job during the sale to make sure I was taken care of.

Torey CampbellFeb 18, 2016

5

Sim & Norman did a stand up job during and after the purchase of my new car. Everything was friendly and welcoming from start to finish. I recommended the team to my family and they purchased a vehicle as well after hearing of my positive experience.

Macon EvansFeb 18, 2016

5

Im fresh out of Air Force tech school and this was such a pleasurable experience in purchasing a car. Everyone was friendly and I didn't feel pressured. Shout out to James Robbins, Donnell Williams and Norman Matthews for helping me get the car I wanted at the price I could afford.

Mediocre Car GuyFeb 7, 2016

5

What a pleasurable experience dealing with the folks out at VW AutoNation. Nathan and the guys were a joy to deal with and what a GREAT deal they offered me. Unbelievable value for my trade-in and a awesome low ball price for my new vehicle. High marks for these guys. They are setting the bar high for other auto dealers in Columbus. 5-Star experience!!!!!!

Mike PhillipsJan 29, 2016

5

Great service from the sales and finance team. They made for a very enjoyable experience which for me is definitely a first for buying a car.

Jared WesleyJan 29, 2016

5

Sim & Norm provided a superb experience for me during my buying experience. They were highly accommodative, humorous, and professional. I would recommend VW Columbus to anyone and to specifically ask for Sim Thomas for an honest professional that provided significant guidance. I bought a 2016 Passat TSI that is the bomb.

Wilkes EvansJan 26, 2016

1

Absolute worst VW dealership experience in 25 years of buying VW's. Difficulties with paperwork processing, financing and to top it off the title for the car once I paid it off. The salesman was the only bright light in a very dim bunch. After signing the paperwork (the first time... they had to send 2 reps to my house on 2 different occasions to get it right) I had to wait almost 2 hours for the car to be cleaned and prepped for delivery. THERE WAS NO ONE ELSE AT THE DEALERSHIP!!! I was the only person there and it took 2 hours to wash a GTI. It seems this dealership has gone downhill since buying my last car in 2001. Read the other reviews and go elsewhere. Love the car...hate the dealer. Will be taking my business to another dealer for service in the future.

jod iegemaiJan 19, 2016

5

Sim was a awesome salesmen with great patience, quality and empathy toward my goal of getting a car especially on New Years Eve. Sim understood the needs for my family life as well as professional needs. The staff at Auto Nation were very professional and efficient from the Mananger from New York to the Finance Consultant that worked acrosd at Hyuandi that completed my paperwork. I will diffently purchase my next car from Auto Nation because of my great experience. I've referred several people to this dealership due to the upcoming tax season in hopes to help increase the companies overall profit. My experience was very positive and I would rate Sim and team on the scale of 1-10 a 10=Highly Satisfied. Thank you Katrina B. Volkswagen Customer

kat beyJan 17, 2016

5

It was easy all employees very professional and friendly. This is the second VW I bought at that dealership.

JD Larry CummingsDec 27, 2015

5

Greeted promptly and Sim Thomas proved very patient. Found a car in a color I wanted and completed all of the legwork necessary to purchase a new car. In all a pleasant experience.

N8JUCDec 20, 2015

5

I took my Volkswagen Beetle in for an oil change, tire rotation, cabin filter, and fuel filter. I had an appointment which allowed me to walk in, hand the key fob to the service manager, sign the paper work, and get the car back in 53 minutes. Great experience!

Robert GordonNov 7, 2015

5

Wonderful Experience! Made sure to check everything I asked them to and was super nice. They completed everything in great amount of time. WONDERFUL DEALERSHIP!

Virginia FloryOct 20, 2015

5

I have been having routine service on my 2013 Tiguan at this dealership ever since I bought it new. Today was my 30,000 mile service (the last complimentary one). I made the appointment online around 12:30 for 4:30 today. It took a little over an hour. Everything was explained to me clearly, including what will be required at 40,000 miles and the cost (a lot - but I expected that). I have been very pleased with this service department and am glad I didn't rely on all of the negative reviews.

Anne NorfolkOct 7, 2015

1

I called at least a dozen times before I drove to VW, no one ever answered. Yes this was during business hours :) so I drove to VW and when I got there I couldn't find a service agent for at least 15 minutes. And I walked around the entire place searching for one. A salesmen had to track one down for me. I told him what was going on and he was certain he knew what the problem was. We made sure the test and repair was covered under warranty. When he got us in a few days later I was told it was a battery issue and that nothing was covered under warranty. But yet I was charged for the test they ran (that was suppose to be covered). My battery was checked before I took it to VW and the charge was just fine.

Tiffany K SilerSep 30, 2015

5

Got my VW serviced here last weekend. Seems there are a lot of negative reviews for this place, but my experience was pretty positive. Staff was professional, yet friendly and the servicing was done in about 30 minutes.

Isaac SearsSep 28, 2015

1

Took our 2013 vw passat tdi for just an oil change. Got to our appointment early by 20 mins. An hour and a half later out car hadn't even moved. We tried to talk to someone but the guy was just rude and said okay leave. So we did. Looks like we will continue to drive to montgomery then to use this horrible dealership.

Ashlie WestoverSep 3, 2015

1

I took my 2015 Volkswagen Jetta to Carl Gregory Volkswagen for my 10,000 mile complimentary service. I called to schedule an appointment and had to wait a week to be seen. When I arrived at the dealership, I pulled into the service lane expecting someone to come out and greet me. That did not happen. When I walked in, the two underwriters working in the service department didn't even look up to welcome me. After waiting a moment, I was asked if I had an appointment, told to fill out a form, and that my car would be ready in 1- 2 hours. After 3 hours passed, I called to check on my vehicle. It was not ready yet, and the underwriter could not tell me when it would be ready. At the four hour mark, the underwriter called me to say that I could pick up my car. When I picked it up from the dealership, it had not been washed or detailed, something I assumed the dealership would have done as part of the service. Furthermore, there was damage to my car. The driver's side door had been opened onto a curb! Paint was chipped off of the bottom of the door panel and the corner was flared from the force of pulling it away from the curb. It was immediately noticeable because I have a black car! I made the service underwriter aware of the damage and emailed him photos to give to his manager, and have still not heard back from the dealership. I do not advise anyone to give this dealership their business. They certainly will never have mine again.

Abby MitchellAug 18, 2015

1

A terrible dealership, some dumb women walks out in her socks and has no idea about anything going on. Her jailhouse manager was by far the worst help ever. The place is un professional and a total waste of time. Go somewhere else for a vw

wlwheeler1Aug 4, 2015

5

My salesman was awesome! I left late Thursday night after looking at two vehicles and not being able to make a decision and needing to know if I would be approved. Friday morning I got a phone call saying they got me approved for either car. I left in my Passat that day. I highly recommend Carl Gregory VW and Donnell Williams.

Kristen A.Jul 13, 2015

5

My son took his Volkswagen CC in for some routine maintenance. They took care of the maintenance and had my son bring the car back in to take care of a couple of recalls. They were extremely personable. That was the 4th car that I have bought from Carl Gregory over the years. They do a great job on sales and a better job on service..

jack wrightJul 6, 2015

5

My husband and I were looking for a very specific vehicle, which we were able to find at Carl Gregory Volkswagen. As we do not reside in the state of Georgia, this purchase seemed risky with a 5 hour drive ahead of us. Leo Prickle was our sales agent and understood our situation. Before we could even arrive to the dealership, Leo was wonderful to work with. There were several things we asked to be completed given our concern of an out of town purchase and we must say we made the right choice. Although we kept Leo extremely busy, running from one side of the lot to the other, he was nothing less than a pleasure to deal with and more accommodating than we could've asked for. Thank you Leo Prickle for making this a remarkable experience and well worth the drive and the cost!

Courtney StevensMar 23, 2015

1

Brought in my Jetta for the 30k service, a recall check, and an issue I was having with my heat. I talked to Jose 4 times and all 4 times I had to correct him and tell him that it was my heat, not my AC. He called me one last time and said they could figure it out but would replace the blower fan to see if that was the issue. I picked up the car and on the paperwork it said &quot;AC&quot; and when I got in my car the controls were also set to AC. No wonder they couldn't figure out the issue. When I got home I realized I didn't get all of my paperwork so after a delay in getting the parts (which I had to call twice on, they never called to tell me), I had my appointment to get the part replaced two months later. When I picked up my car I asked for the 30k service paperwork that they forgot to give me last time. Turns out I didn't get the paperwork because they didn't actually do the 30k service. Awful, awful place - stay far away. Oh, and my heat still isn't working right...

AndreaFeb 21, 2015

4

My service experience for this trip was good. I don't have any complaints. It's service as it's been for the last 11 years that I've used them. This is my second VW. I really love their product and the timely service that I get. Than you Carl Gregory VW service team for making my most recent experience with you very nice.

April MurphyFeb 10, 2015

4

Everyone there was very friendly and professional, they got me an appointment on very short notice for a broken taillight. They also called me ahead of time to tell me about an unexpected problem instead of just fixing it, which I appreciated especially since there are so many mechanics these days that are looking to gouge you behind your back, they were honest and upfront. A little expensive in terms of labor charges but I find thats unfortunately normal for VW's.

KCJan 27, 2015

5

Recently got a used vehicle that was having some problems. It is still under warranty so I took it to get repaired and was helped by Jose. He was awesome and everything was done quickly. Thank You!

Brooke TNov 4, 2014

1

worst VW and car service dealer that I have been to and I am almost 50 y/o. Took my GLI under warranty five times for the same problem and didn't get fix until I wrote a complaint to HQ. Now car is leaking oil after the extended warranty company paid $2000 to fix a leak two years ago. Been calling multiple times since rep have to call the extended warranty company to get approval and he has not call the company yet.

haby ramirezSep 22, 2014

5

I had to have my car repaired last week. Jose Andujar, the service manager, kept me informed every step of the way--from the time the car arrived at the dealership for repairs until I picked it up a couple of days later. In addition to the work that had to be done immediately, Jose recommended a couple of maintenance items that need to be taken care of in the near future, but at no time did he press me to have them done then and there. AND, he had the car washed and vacuumed out! It made for a wonderful experience. Thanks!

Gaby AzharSep 21, 2014

5

I just purchased a 2015 Golf. Sherrie did a wonderful job and made sure I was 110% satisfied with my purchase. They even went out of their way to make sure I got the exact color and trim level I wanted. Thanks so much Sherrie and the whole Volkswagen team. I'll definitely be sending some friends your way!!!!

B LAPPAug 25, 2014

5

We went to Carl Gregory to look at getting a new car. After talking with Charles we knew we were buying from there. Charles jumped through hoops to help us get approved for our new car. Not only was our salesman helping us we had several others assisting in making the whole process enjoyable. I love my new car and fully trust the service staff with all my Maintenance needs.

Marcum'sAug 8, 2014

5

Recently bought a VW Jetta Sportwagen TDI and I am really happy. The overall buying process was quite cordial and relaxing. The folks at Carl Gregory VW dealership answered all of my questions; treated me with dignity and respect; and, made a great offer...the first time.

igogolf9Jul 28, 2014

5

ONE OF THE ABSOLUTE BEST EXPERINCES IVE EVER HAD PURCHASING A VEHICLE, THEY WERE REALLY EASY TO DEAL WITH, DALE LIVINGSTON THE GENERAL MANAGER IS A GREAT GUY REALLY EASY TO GET A GREAT DEAL, SALEMAN I WORKED WITH JAMES ROBINS, JROD, RYAN ROBERSON VERY KNOWLEGEABLE AND LOOKING OUT FOR MY BEST INTERESTES... WILL ONLY PURCHASE FROM THEM

Ryan RobersonJun 9, 2014

1

Scratched my rims conducting a tire rotation and failed to replace a bolt on the wheel.

Peter BreretonMay 18, 2014

2

I called to get an oil change on my 2013 passat and I was told a price of $130.00. I called another dealership close to Atlanta and was told $80.00 after taxes! Thinking it may be a fluke I called a couple dealerships and none had the price Carl Gregory gave me. When I called to bring this to their attention I was told that the difference is taxes and shop supplies. Immediate red flag. I would pay it if they could give me a good explanation. What this tells me is that if I were to take my car here, I would be in for a future of inflated charges and who knows what else. My friend had a bad experience with them a year ago, but I decided to give them a chance, bad idea. Go elsewhere.

Shay R.May 7, 2014

1

Easily the worst experience I have ever had. Employees made jokes that were sexual in nature and they did a terrible paint job on a vehicle that they damaged. I bought the vehicle three weeks ago and I have had it for like a week.

Bruce BrownMar 6, 2014

5

Just bought a new beetle, over all they where very friendly, and when the beetle came back from honda after being cleaned and checked so I could sign and drive, it came back to vw with paint missing, rubber scuffs on the bumper and yellow paint drips on the front :( was honda jealous that vw made a sale? Anyways before I left they told me they would take care of all the damage honda did and give me a car to drive for a couple days while I wait for mine to get fixed! So the next day I recieved a call from my sales lady telling me to stop by and she would link my iPhone through Bluetooth and show me all the cool features my convertable has to offer, Cool! Well I told the manager DAVE that it was damaged by honda last night and he was shocked and mad! He said honda will pay for all damages and he will personally pay for my new car to be professionally detailed which he really doesn't need to do its clean! Just the paint issues! So all in all they where wonderful to me! And I will be back there to buy again in the future and I recommend them to all

Jerri LynnFeb 7, 2014

4

I wrote the other review and submitted an online comment to them, and their service manager contacted me personally and asked me to bring the car by whenever I could, and that they do have a loaner program that they can help me out with. I brought the car to them and they read the code at no charge and are now making good on helping me to get my vehicle serviced. The Manager, Perry Schute, was very cordial and accomodating and apologized for my previous experience. They even noticed that I was missing a lugnut and replaced it on the spot at no charge. Everyone deserves a second chance and so far, they are doing ok after a rocky start. I'm not certain yet I would recommend them to a friend; maybe.

ShaneOct 28, 2012

1

My check engine light came on on my 2009 VW Jetta TDI so I called them and was told that on the weekend that they only crew the shop with oil change technicians. I explained that I was in the military and was unable to bring my vehicle in during the week and that I needed to be able to being it in on the weekend. There was no offer to bring it in before they close on a weekday and a loaner would be provided; they clearly do not care about the Soldier population and made no effort to earn my business. I am an Infantry Captain and expect that a business wants me to spend my money with them, and that to do so, customer service must be excellent. In this case, customer service is lacking, and their weekend capabilities are sub-par. Any knucklehead can connect a diagnostic code reader to any car and read what the code means. He did not even offer to do that. All Soldiers, I highly advise against utilizing these guys, and for that matter, I would highly discourage any consumer who expects to be treated as though their business is important.

sdfosheeOct 25, 2012

1

They didn't fix the problem in my car right the first time either. I came back to get it fixed by them. Made the appointment on the phone but when I got there they said a certain employee who reads the machinery for it was unavailabe that day. They told me to come back after making an appointment already and seemed to take their sweet time on it. Shouldn't take so damn long to figure out why a light is up in my Vw

A Google UserApr 11, 2012

1

Never , Never Buy from here !!! I Bought a Brand New VW Jetta TDI Diesel- Paid cash for it. That was July7 2009. It is now August 5, 2009... Still no title, or anything. My Temp tag runs out on Aug 7. My husband works on Ft Benning. After the 7th he will not be able to go to work or get this car on base. I called Multiple times and get a diff answer each time !!! A Different excuse !!!! I Will never Purchase anything from here again. In this economy they should be glad someone will buy a car. Over 20 thousand dollars is nothing to sneeze at. I Love the Car- But the Dealership Sucks !!!! Total Liars... you get a diff version of their truth each time you call. Never , Never, Again !!!! Kathy Petersen Cusseta ga.

A Google UserAug 6, 2009

1

It's amazing how people will find ways to not help you! I have an Audi A4 that has the 1.8L engine found in EVERY VW and takes the same Oil Filter. They told me that if I wanted a simple oil change I'd have to bring in my own filter!! Needless to say they wouldn't do any other service on my Audi and the nearest Audi dealership is in either Atlanta or Montgomery. Thanks for nothing CG!!