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ITIL Foundation Certification

Just as PMI has set the standards for Project Management around the world, ITIL is the most widely accepted approach to IT Service Management in the world.

Our three-day course introduces the fundamentals of IT Service Management (ITSM) based on ITIL (2011) of the IT Infrastructure Library (ITIL). Originating in the UK, ITIL has been adopted for its proven ability to help IT departments cut costs and improve service. The purpose of the ITIL Foundation certificate is to understand ITIL terminology, structure, basic concepts and the core principles of IT Service Management best practices.

Learn the service lifecycle and links between lifecycle stages

Gain an understanding of the processes used for service management practices

If you are an IT professional who requires a basic understanding of the ITIL framework and how ITIL can be used to enhance managing IT services, the ITIL Foundation Certification is globally recognized for qualifying IT professionals. The ITIL Foundation Certificate is required for next level ITIL certifications.