London Luton Airport (LLA) in the UK will now enjoy a streamlined baggage check-in processes, due to the recent installation of Rockwell Collins’ touchless T-Series bag drop solution - the first of its kind in the UK. The self-service bag drop solution operates in a two-step process - the passenger uses a reference number to print a boarding pass, then weighs the baggage and prints out a baggage tag. Once the tag is affixed, the passenger then moves to the self-service kiosk to deposit the baggage, which then continues through the baggage handling system. The touchless system automatically detects the tag, ensures the baggage is the correct weight and size, before dispatching the luggage - all without further intervention from the passenger. In addition, the new kiosks are equipped with enhancements to assist visually-impaired passengers. Kim Kennedy, the senior manager of passenger services at LLA, said: “We’re investing GBP 110 million to transform the passenger experience at London Luton Airport. Rockwell Collins’ new auto-bag drop terminals are just one example of this investment.”
The new system is already being prepared for improvements by Rockwell Collins, such as the capability to accept payments for additional services. Paul Hickox, head of Airport Systems Sales for Rockwell Collins, understands that each airport has different requirements, and said: “Because baggage handling is different depending on the airline and the airport, we work closely with our customers to ensure we create the right approach. Our overall goal is to help improve each passenger’s travel experience.”