Caractéristiques

Évaluations des clients

Adam C.
le 12/15/2018

Évaluation :

The manager had terrible customer service and looked like he was inconvenienced by having to be at work and talk to customers. Stated it was a corporate location but they did not give military discount. In the future if I returned to uhaul it would not be this location. I've used Budget rentals out of a gas station that had better customer service.

kimberly g.
le 12/15/2018

Évaluation :

The man at the desk didnt know what he was doing. After 20 minutes of him entering my information into the computer because he didnt know how to use a keyboard or spell, he gave me the key and pointed out the door across the parking lot- "that's your truck be back by 6". Didn't show us how to use it or anything, I had never driven a large vehicle like this before. Wish I had been able to work with the other guy at the shop because he seemed professional, knowledgable and friendly.

kenneth J.
le 12/15/2018

Évaluation :

Was in and out fast. Everything explained perfectly. Great experience.

Mary Jane B.
le 12/12/2018

Évaluation :

Everyone was professional. Really appreciate the fellow who hooked up the trailer for us.

Richard S.
le 12/8/2018

Évaluation :

Fast service nice people.

jennifer f.
le 12/5/2018

Évaluation :

Train them to be helpful to the customer's. The two men who helped me were not helpful and combative at best. The woman who checked me in was pleasant and helpful.
The man that checked me in told me it was a busy day. I only returned to the same location because of the convenience of the store. I expected better customer service from Uhaul.
If it were a long distance move I would choose another moving company.

Kelly B.
le 12/4/2018

Évaluation :

Please show front counter person how to read a gas gauge. The gentleman that pulled the truck out didn’t know the difference between 3/4 of a tank and 5/8. I asked him to take a picture after he tried to argue with me about it.

Ron P.
le 12/3/2018

Évaluation :

Besides denying my request to adjust the charges based on my actual time and miles, the clerk was extremely rude to me (see comments under Pickup Location). He said he could not help me and told me to leave the property. The bank for my credit card is now handling this dispute. Not only will I NOT recommend North Lamar to anyone, I'll tell everyone I know about my experience there. I've been a U-Haul customer since 1971. I rent trucks and trailers about 8 to 10 times per year.... nearly 500 rentals from one consumer.

David N.
le 11/29/2018

Évaluation :

Prompt service. Very pleased with rental experience.

Cressandra T.
le 11/27/2018

Évaluation :

2117 Shepherd Rd offered to rent me the auto transport unit for $250 on Nov. 25th, on Nov. 24th they said it would be around $129, when I rented it through UHAUL it was $89 - then when I picked up at 34th street location it too OVER an HOUR to get the auto transport because of the reservation - then when I dropped off it was OVER 20-minutes because they couldn't find the reservation -

Frank K.
le 11/8/2018

Johnetta T.
le 11/7/2018

Alexander M.
le 11/3/2018

Évaluation :

The guy who was workin was very rude. He walked in to the building two minutes after I did, he wasn’t even in there he was in a truck just sitting when I pulled up. Then he walks and stares at me for a few seconds and then says “do you need help?” I just laughed at him and said yes I’m returning some equipment then he huffed and puffed then proceeded to take the trailer off of the truck. Then that fool just takes the trailer and wheels it off doesn’t even say anything doesn’t even say have a nice day nothing. Poor poor poor customer service and I think this gentleman is the manager I cannot believe I was treated like this I am never coming back to this location because of that individual I’m sorry U-Haul that you need to get rid of that person or that store

Sandra G.
le 10/30/2018

Évaluation :

When I called to book a truck, I got the call center and I asked them if this location was close to the airport and she told me yes it was 1 mile away. Well it wasn't -- it was in the opposite direction. That was the only downfall to my whole experience.

david w.
le 10/28/2018

Évaluation :

I was running late and they Accommodated me everything was just right.

cecile k.
le 10/26/2018

Évaluation :

I feel like I got robbed! I thought I'd get reimbursed some of the $86 I got charged but then he charged me another $21 for gas when I got back! I was just moving 2 small chairs! The van was HUGE!! I should've taken my time and got the smallest thing they had but I was so excited to get my chairs that I just went with whatever he gave me. I'm sure it was the most expensive one.

John L.
le 10/24/2018

Évaluation :

I came in late asking lots of question. The lady at the desk was awesome and helped me in every way she could. I do business with your location again.

CHARLES E.
le 10/22/2018

Évaluation :

Very fast service and helpful employees.

Matthew F.
le 10/22/2018

Évaluation :

We had the unfortunate experience of a dead battery causing delays and extra stress to the move day, but the staff were most accommodating and "made it right." All in all a good experience.

james p.
le 10/22/2018

Évaluation :

Online reservation included 5'x10' trailer, but I was given 5'x8' trailer. The assistant explained that 5'x8' was what was listed in the uhaul system and 5'x10' trailers were not common. I also reserved a moving dolley and did not receive one. There were none available although I reserved one online. Again, the assistant explained it did not show in the uhaul system. My online quote came to $89.00 with everything I included, but the total charge was $59.00, because the dolley was not included. The online reservation system did not work properly and this severely affected my moving experience. The rental trailer I received was littered with trash as well.

Jonathan K.
le 10/18/2018

Évaluation :

excellent customer support.

randall r.
le 10/15/2018

Évaluation :

I’ve used UHaul twice recently to help my daughter relocate. On both occasions, the service I received from everyone at UHaul was so professional and pleasant. I know there are other moving professionals out there to choose from, but for me, UHaul is the best!

Casey P.
le 10/11/2018

Évaluation :

I left the truck with far more gas than was in it before I picked it up, and was charged for 11 miles over. The difference in gas was far more than the mileage.