Help And Support

Reset Two Factor Authentication

If you are unable to gain access to your wallet because you have lost your two factor authentication device or are unable to access your email account please complete the form below. If you have forgotten your wallet password or forgotten your wallet identifier please contact support.

Upon form submission please check your email for further instructions. Two factor authentication reset requests are automatically approved after a certain time. The more correct details you can provide the quicker the process will be. Your IP Address and browser information will be recorded on submission.

Submission Form

Enter the email address associated with your wallet. If you have lost access to this email address please enter it regardless.

New Email:

If you have lost access to the email address associated with your wallet enter a new email address here. If the two factor authentication reset request is approved this email address will automatically be set as your new wallet email.

Alias:

Enter the alias of your wallet if you have one set.

Secret Phrase:

Enter your wallet Secret Phrase here if you have one set. If the secret phrase matches the request will be approved much quicker.