Re: How many people are still waiting for lost payments to be sent to them?

Allow me to initially say that as you have multiple open threads, and have already expressed your dissatisfaction at responses being copied across these, I shall contain my reply to this thread.

For reference, the other threads I can find from yourself are this one & this one and you have also addressed your issues in this thread - I may have missed one as when you post over multiple different threads it becomes quite difficult to track where your replies are being sent to.

I can see from the most recent update on this ticket that your issue has been raised to a billing manager after you spoke to an agent yesterday. This is in hand and will be addressed accordingly.

I do understand that this must be a very frustrating inconvenience for you, and (as much as I appreciate you have been told this previously) I am, honestly, extremely sorry that this issue has caused you such hardship.

I can also see that this morning a separate ticket was raised to our Debt Management team to ensure that the relevant action is being taken to bring this to a swift conclusion.

In reference to this particular threads content, I would like to echo your statements - if any customers reading this are also awaiting a cheque refund, and it is now past the date which we made you initially aware of, please do indeed let us know and we can investigate this issue on your behalf.

Re: How many people are still waiting for lost payments to be sent to them?

But I am asking in this thread for people with similar issues to mine as I want a good idea when I take legal action against PlusNet.

Your post in this thread is not relevant so can you please go elsewhere and moderate where it is needed. This thread is for people who have not being paid and I have given them options to get it done. Setting up tickets gets you no where, waiting on the phone for hours on end gets you just nowhere and a waste of time. My issues have been going on for 4 months now and I have had promises and lies spouted out at me from all the telephone calls. this all has been collated and will be brought out once the Ombudsman have finished with this company

Re: How many people are still waiting for lost payments to be sent to them?

Just to let you know, I'm not a moderator - I'm a staff member. I'm sorry if my reply did not provide you with any information which you deemed useful, however, the links I provided will illustrate my points.

If you wish us to look further into this, then please do let us know.

As stated previously, I'm very sorry for the length of time your issue it taking to resolve, but I am more than happy to help in any way which I can .

Re: How many people are still waiting for lost payments to be sent to them?

@mickeyetc wrote:Your post in this thread is not relevant so can you please go elsewhere and moderate where it is needed.

@mickeyetc, with all due respect you have actually read @MasterOfReality's post in its entirety? If anything the content is very relevant to your issue and even suggests that others in a similar position add to it which is exactly what you want. I appreciate waiting such a long time helps no one, but MoR is trying to help you.

Re: How many people are still waiting for lost payments to be sent to them?

to be told they cannot speak to me due to an ongoing ombudsman case again their company and myself

They cannot stop the fake emails that I am receiving as the system wont let them, but they have blocked my number so that I wont receive any more fake TxTs telling me things like I owe them money and we have successfully stolen (taken) money from your account

Re: How many people are still waiting for lost payments to be sent to them?

I'm sorry for the wait time when you called us and for any inconvenience that this caused you. However, once a complaint has been raised to the Ombudsman, this is then looked after by the team that deal with Ombudsman complaints and our frontline staff are no longer able to assist with the complaint.

I can confirm that the issues have been raised to a billing manager and the debt management team for resolution and updates on these will be added to the tickets that @MasterOfReality has linked in his response.

I can see that, since your last message on this thread, you have opened a new thread here. Please can we keep this discussion all in one place to make sure that we don't miss your replies.

I thought up a great idea to make money

do all the bumf and circumstance then when people sign up with their bank account details tell them something like they cant have the service or its cancelled or something.

Then take payments each month till they realize they are being ripped off then blame it on the new updated system.

say your very sorry then constantly keep sending them fake emails/txts saying to their loyal ciustomers that the direct debit has not gone through and if we don't get your money we will have to restrict your service

then if this don't work send them a threatening email/txt saying as your not paying we are goinf to add additional costs to your payments.

This should work great....

anyone want in

No I guess you don't this is what this Company has done to me and many others.

Then this morning I get a fake email/TxT to tell me they have successfully taken out money from my bank account. Not only is this a lie this should not happen.

This company needs to fix its systems, its been broken since I joined briefly just over 4 months ago.

All you get out of customer service is lies and fraudulent transactions of peoples bank accounts