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Everest goes up in smoke on 2nd run. Help!!

Bought each of my 2 twin grandson's an everest for their birthday . On the second run one of them went up in smoke and melted the body!!!!!! Has anyone else had this problem? What will our options be? I bought them on ebay from a vendor there so not much chance of them helping me. I live 13 hrs from my "boys" so I can do much for the one that lost his in the incident. He has cried a lot according to my son about this. I was of the opinion Redcat stuff was good. Help appreciated.

\"For those who have fought for it, life has a flavor the protected will never know\" Vietnam, 1st Infantry Division 1969