To assist buy-side and suppliers in monitoring the business and operational impact of COVID-19, NelsonHall has developed its COVID-19 Impact Assessments program. This program is available as a complimentary service to all NelsonHall subscription clients.

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Assess the Impact of Covid-19

To assist buy-side and suppliers in monitoring the business and operational impact of Covid-19, NelsonHall has developed its Covid-19 program. This program is available as a complimentary service to all NelsonHall subscription clients.

While we all know that Covid-19 is having an immense impact on digital business operations worldwide, it is not yet clear to what extent and how at any level of detail.This NelsonHall program will provide an ongoing stream of research to assist organizations in both identifying and quantifying the impact of Covid-19.

featured research in COVID-19 Impact Assessments:

NelsonHall’s “Impact of COVID-19 on IT services vendor revenue” report is designed for:
ITS and BPS vendors looking for additional perspectives on the impact of COVID-19 on their industry
Enterprises interested in understanding the impact of COVID-19 on their suppliers
Financial analysts and investors specializing in the [...]

NelsonHall’s analysis of the Impact of COVID-19 on Digital Transformation and Experience Consulting consists of 5-pages. The report focuses on the impact of COVID-19 on buyer and vendor priorities relative to digital transformation and experience consulting services. [...]

NelsonHall’s market analysis of the Impact of COVID-19 on Major Enterprises consists of 12-pages. The report focuses on impact on enterprise sales, costs, and profitability in the next quarter and the expected impact on functional budgets and IT and BPS activity over the next 12-months. [...]

NelsonHall’s analysis of the Impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors consists of 10-pages. The report focuses on the impact of COVID-19 on Impact of COVID-19 on Healthcare Provider and Health, P&C and L&A Insurance Sectors globally. [...]

Market forecasts:

featured blog posts on COVID-19 Impact Assessments:

The COVID-19 crisis is forcing a rethink of the CX delivery model with large contact centers. The fundamental question is how to maintain people’s health and safety in an open floor space with hundreds of seats, continuous face-to-face interactions, shared equipment, and 24x7 ope[...]

As with all industries, utility companies are responding to the ever-changing requirements related to COVID-19. In this short blog, we take a look at the macro and value chain impacts of COVID-19 on the utilities industry, how utilities are adjusting their business and IT prioriti[...]

Digital experience consulting has been a critical focus area for IT services clients over the last several years. NelsonHall estimates that digital experience consulting services revenues grew by 15.8% globally in 2019, and projects a CAGR of around 12% from 2021 through 2024, after th[...]

My initial research into Impact of COVID-19 on Recruitment Services: Vendor Perspective (March 2020) highlighted several stand-out dilemmas that client organizations face. Notably, some organizations need to continue hiring and the only way to do so is by embracing technology (sometime[...]

This is an update on my last blog on the impact of COVID-19 on the financial services industry. Since then, I have interviewed many more industry executives both at banks and at operations services vendors. Industry responses are still muted, but clear signs are emerging that bank[...]

latest blog posts on COVID-19 Impact Assessments:

The COVID-19 crisis is forcing a rethink of the CX delivery model with large contact centers. The fundamental question is how to maintain people’s health and safety in an open floor space with hundreds of seats, continuous face-to-face interactions, shared equipment, and 24x7 ope[...]

As with all industries, utility companies are responding to the ever-changing requirements related to COVID-19. In this short blog, we take a look at the macro and value chain impacts of COVID-19 on the utilities industry, how utilities are adjusting their business and IT prioriti[...]

Digital experience consulting has been a critical focus area for IT services clients over the last several years. NelsonHall estimates that digital experience consulting services revenues grew by 15.8% globally in 2019, and projects a CAGR of around 12% from 2021 through 2024, after th[...]

My initial research into Impact of COVID-19 on Recruitment Services: Vendor Perspective (March 2020) highlighted several stand-out dilemmas that client organizations face. Notably, some organizations need to continue hiring and the only way to do so is by embracing technology (sometime[...]

This is an update on my last blog on the impact of COVID-19 on the financial services industry. Since then, I have interviewed many more industry executives both at banks and at operations services vendors. Industry responses are still muted, but clear signs are emerging that bank[...]