Cost-effective support channel

What do our customers say?

The usage of yalst Live Chat has led to an optimization of conversions in the sales of our DSL and mobile services. We are able to contact first-time visitors exactly at the point where they look for information – on the 1&1 website.

The adaptability of the yalst system allows us to decide whether and how the chat option will be offered to the visitors. This way, yalst channels the huge rise in chat with regards to the optimal utilisation of agents and minimum waiting time for visitors.

Through the various ways of changing the appearance of the chat window as well as the possibility of adding additional functionality, we were able to customize the yalst system completely according both to our wishes and our corporate design and seamlessly integrate it into the website and our ways of reporting.

Thanks to the flexibility of the yalst development team and the uncomplicated, as well as professional co-operation, it was even possible to develop the software even further together.

With yalst we found an optimal communication solution for our online telephone exchange service between deaf and hearing people in Switzerland.

Thanks to the flexibility of yalst Live Chats, we can adjust all required functions individually. Moreover, the developers in Rostock are also able to provide special feature requests for additional adaptations of the live support software if necessary.

Yalst showed itself to be very useful in more than 50,000 chats while Visisoft developed chat apps for us as well so that the deaf can reach the telephone exchange service in urgent situations as well as whilst on the go with a mobile phone or tablet.

Visisoft has proven itself as a reliable and competent partner in our long-standing co-operation, in which the more than 1,000 km distance between Rostock and our foundation in Switzerland is no obstacle at all.