CORONAVIRUS

Notice of Limited Store Hours

We are adjusting our store hours to provide essential services during these challenging times.

To support essential bicycle service, pickup and dropoff, our new store hours are the following:

Store Hours in San Francisco and Marin: 12pm to 5pm, Wednesday through Sunday.

We will maintain operations at our Service Center Monday through Friday to continue to facilitate transportation by bicycle in the Bay Area and will be picking up and delivering bicycles in Marin, San Francisco and parts of the East Bay.

We will also be available by phone and email during this time everyday between the hours of 12pm and 4pm. Please email us or call us at 415-524-7362 with questions, concerns, or just to talk!

Essential Service Personnel

We will be prioritizing all service for essential service personnel. Please let us know if you are medical, food service, government or other essential service personnel so we can prioritize your service requests and get you on the road as quickly as possible.

KEEPING YOU SAFE

During these challenging times, it is our belief that cycling remains a safe and healthy activity that will help people get outdoors, go where they need to go, and allow us all to manage these stressful times a little bit better.

It is the objective of The New Wheel team to take thoughtful and purposeful steps to keep you safe and healthy while interacting with our business.

This page will provide you with an overview of the steps that we are taking to that end.

KEEPING YOU ROLLING

While we all work together to take actions to limit the spread of Coronavirus, our business will continue to support Bay Area electric bike riders seeking a new bike, or in need of service or advice. We are making specific changes in our operations such as:

• Essential bike service pickup and delivery

• Free delivery of a new bike within the SF Bay Area

• Phone or video ebike consultations

Steps We're Taking

• Maintaining limited store hours in San Francisco and Marin with clear protocol to maintain social distancing and safety

• Maintaining essential service operations at our Service Center

• Expand pickup and delivery service to continue to facilitate transportation by bicycle in the Bay Area

• Ensuring our staff have support and resources so that they stay healthy or stay home to support their well being and the health of their family

• Disinfecting service bikes before delivery back to customers

REASONS TO RIDE

At The New Wheel we have always understood electric bicycles as a tool to solve problems. In the past few weeks we've experienced the 'silver lining' - fresh air, healthy exercise, and a moment of stress reduction in an otherwise stressful time.

• Cycling is proven to reduce stress and anxiety

• The World Health Organization recommends getting fresh air and avoiding crowds

• Staying active can help you sleep well and boost your natural immunity

• Hopping on a cargo bike is an easy way to break up a long day at home with the kids