8 years in Revenue
Cycle Software and Technology

Responsible for all profit, loss and operations for company business line totaling $40 million+. Leader and manager of all facets of business, including but not limited to the strategy and operations of both onshore and offshore teams

Responsible for the development and implementation of an operational strategy and vision

Lead a team of 1700+ people both onshore and offshore

Maximize operational profit via process and technology

Responsible for all coding, billing, accounts receivable, and patient receivables departments working with over $4B in billed claims

Reduced Days in A/R by 8 days in the first year

Increased Cash per Month by 11% in the first year

Reduced high client escalations to zero within 9 months

McKesson (RelayHealth)

ASSISTANT
VICE PRESIDENT, REVENUE CYCLE SOLUTIONS (2015-2017)

Responsible for all profit and loss for company Practice
Management product totaling $50 million+. Leader and manager of all facets of
business, including but not limited to product roadmap, marketing, sales,
implementation, customer service and information technology.

Responsible
for the development, product management, and roadmap of Practice Management
system and backend transaction systems in order to drive revenue

Led a team
of 50 developers to guide focus, agile process, and timelines

KLAS scores
from 83.5 to 90

Used prior
technology knowledge to provide high quality service, an API developer portal
and a sales marketing toolkit

Responsible
for all strategy and approvals for marketing

Create
budget and ensure budget numbers are hit

Approve all
sales strategies for a team of 6 and successfully achieved bookings numbers

Led account
management team of 7 with a strategy successfully with zero client attrition

McKesson (RelayHealth)

DIRECTOR,
REGULATORY AFFAIRS (2012-2015)

Led the entire RelayHealth team
of employees and customers through a successful ICD-10 transition, which
included zero client attrition, no increase in customer service call volumes or
backlog, and zero revenue loss.

Created and
implemented a formal plan and scheduled business goals in order to guarantee a
smooth transition.

Managed over
2000 clients to a successful ICD-10 implementation. This included face to face visits, webinars,
and a full testing suite for client success which led to zero attrition.

Collaborated
with all departments and their members to achieve and exceed goals and
objectives, as well as maintain friendly relationships with other industry
leaders and clients.

Created
ICD-10 analytic marketing micro-site to educate and help the industry succeed
while in turn driving analytic sales and revenue.

McKesson (RelayHealth)

DIRECTOR,
BUSINESS ANALYTICS AND INTELLIGENCE (2010-2012)

Overseer of the creation,
development and implementation of building RelayAnalytics Pulse, the largest
new company product to date. Product was sold to acute healthcare facilities
nationwide.Heavily responsible for the
marketing and sale strategy of product. Led a team of over 20 employees, who
were dedicated to developing, releasing, marketing, and selling of the
RelayAnalytics Pulse Product.

"Whiteboard
to Release" product management of net new analytic solution

Managed a
team of over 20+ employees, and $1.5M budget, who were dedicated to developing,
releasing, marketing, and selling of the RelayAnalytics Pulse Product.

Gained and
utilized extensive knowledge of ACOs, Meaningful Use, KPIs and hospital revenue
cycle processes to provide company solutions that were new and trending within
industry.

Manager of 35 account executives and their operations. Day-to-day
management of team members including attrition goals, sales statistics and
customer satisfaction statistics.Simultaneously built group-wide operational excellence programs in order
to maintain clients and customers. Responsible for the support of $149 million
in revenue.

Oversaw the coordination
and handling of 2,300+ clients, which included hospitals, physician practices and
value-added resellers.

Maintained a consistent retention
rate of 98% among customers.

Awarded the Northface Award for
Customer Satisfaction.

Cleveland Clinic

DIRECTOR,
EDI AND DENIAL MANAGEMENT (2009)

Manager of 43 FTEs and their daily operations.Ownership of Main Campus, East Region, West
Region and all Florida regional hospitals for all claims transmissions and
denials including the claims manager, ePremis (assurance) and the proprietary
denial system, The Denial Database. Managed more than 1,300 users of ePremis
(Assurance) and The Denial Database.

Product
manager of net new home grown Denial Database application containing $80+
million in denials a month (built in 2002 as Manager of Revenue Recovery and
owned through 2010).

Built
roadmap for denial analysts, programmers and database administrators for system
design enhancements and overall goals/direction.

Created advanced analytics for denial management to
recognize trends.

Successfully
implemented and executed ePremis (Assurance), which was responsible for the
billing of all chargers over $1 billion in claims per month.

Oversaw all
HIPAA transactions sets, dissemination of information and proper processing of
those files when necessary

Liaison to
all department chairman, normally physicians, and department administrators for
all revenue cycle issues

Cleveland Clinic

SENIOR
MANAGER, ELECTRONIC CLAIMS AND DENIALS (2007-2008)

Maintain job responsibility of below job duties from the Revenue Recovery
team, but at an enterprise level. Added
all 11 of the regional hospitals to current main campus responsibilities

In charge of centralizing main campus and regional electronic
claim applications and processes

Completed electronic claim application centralization project cost
analyst for what will be the largest priority one application at Cleveland
Clinic

Consult and guide regional hospitals on their denial product and
help implement best denial practice

Cleveland Clinic

MANAGER,
REVENUE RECOVERY (2002-2007)

Built home grown SQL Denial Database application containing 80+
million dollars in denials a month

Direct activities of Denial Analysts, ITD System Programmers, and
ITD Database Administrators for system design enhancements and overall goals/direction

Manage 750+ users of both The Denial Database and Claims
Management system via user groups, email, a home grown blog, and their direct
managers

Successfully implemented new version of claims management system
for main campus (1.5 year project)

Manage, organize, and direct use of Claimtrack to ensure
electronic billing of all main campus claims