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The Grafman Team of Prescott, Prescott Valley and Chino Valley, Arizona

September 2, 2004

"'Over & above the call of duty' seems appropriate here! We cannot begin to express our great satisfaction. We looked for a knowledgeable & professional team & with the Grafmans we got all that & more. So very impressed with the Grafmans [Preston & Laurie Grafman] and Sheila [Sheila Clark -- Closings Manager for The Grafman Team] and John [John Poggendorf -- Client Services Manager for The Grafman Team]. Their teamwork and hard work most certainly paid off. They all did everything promised and more in a most timely manner. From the very moment of listing, the Grafman Team was "on the job" with listing, internet, mailouts, business cards, far more than we expected. We were very pleased as well with the "keeping in touch" format, with calls & mail reports, constant activity and follow up.

Congratulations Grafmans and your outstanding team. You do indeed deliver what you promise!"

"It's been about a month or so now since we've actually moved into our house in Norwalk, and we are enjoying it! We have both you and Rob and your whole office to thank for helping us with the sale of our old house in Shelton and the purchase of our new home in Norwalk. Thank you! Thank you for doing everything you didn't have to do, for going above and beyound and making the process go so smoothly. We would recommend you guys to any of our friends and family that move to CT."

"I had lunch with a friend that is in the real estate business that I hadn't talked to in a couple of years. I told you (judy) that she was selling her house. She's done one deal with you and thinks that you are great and I think you are great too and that you have been really good to me and wanted to say thanks and that I love you dearly and I will talk to you soon. And pass along this cause you could never hear it enough times."

"This is the second time we have had Tim Burroughs assist our family to buy or sell a house. We found Tim originally some four years ago, and he assisted us to buy our home. He was awesome then and he has kept in touch with us ever since. So when it was time to sell, he was our only choice for the job. He came over and discussed the things we needed to do to make the house sell well. We made the repairs and improvements that he recommended and the house sold quickly. Although we are moving out of state, we would highly recommend him to anyone considering buying or selling. He stays in touch, explains all details so you actually understand what is happening, and then takes care of solving problems before we even realize they existed. Thanks, Tim!"

"Greg found us an awesome house in the West End and turned around and sold our Ardmore home so we could buy it! We are extremely pleased as we had two great real estate transactions and now a new neighbor and friend in Greg."

I just wanted to take the time to thank you for helping me get into the perfect home! I was very impressed with your professionalism and commitment to customer satisfaction. I know that I will be very happy in my new home. All the best to you in the future and enjoy this small thank you gift.