Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I went to Sono Bello after hearing an ad on the radio and then looking at the website online. I DID NOT KNOW THAT THEY KILLED SOMEONE!! A POOR SOUL DIED from their incompetence and greed. I thought this type of thing (Austin Lipo) was very safe. My neighbor is a ER doc and she said that they are the only people to have killed someone with this type of thing, so they must be completely reckless. There are millions of women who had this procedure and these idiots are responsible for the only death. This makes them the most incompetent people on the planet...and that's who I choose? I can't believe it. I should have been worried ahead of time because the before and after pics look bad and the testimonials are not that good or they seem fake. The staff at the Austin Sono Bello was so fake and pushy. They all told me different answers to basic questions and the entire time was focused on booking my appointment and getting my deposit charged. I made the mistake of having lipo with them on my stomach and it hurt sooooo bad. It made me cry. After giving birth to 3 kids, I know pain and this is very painful! I got an infection and the doctors and the staff tried to deny it. I drew a line around the "not infected" area and sure enough it got bigger and bigger every day. The area was red and hot and it hurt like mad. The nitwitt at the desk told me they had never had an infection and she dismissed me, probably like they dismissed the poor girl that they killed. As it turns out, they were wrong and I had a terrible infection!!! I was on IV antibiotics for 2 days and felt horrid. I thought the infection might kill me. It cost me about $10,000 in ER and hospital fees. I missed a week of work and my hubby is really pissed. Sono bello never took responsibility or called me back and I think it was because I asked for a refund to help cover my hospital fees. My results are lumpy and I can pinch a big area where the doctor missed. I told them the day after my procedure that the area was not sore and did not seem like it was any different and again, they blew me off. In the following days my infection got worse and worse, so the super fat chunk area was not my main concern. Now that I am more healed, this fat chunk bothers me and since these greedy folks won't even call me back, I doubt they will fix it. I was chubby but my skin was smooth and now I am very lumpy looking. I would NEVER recommend this office. This was a huge mistake that I highly regret and unfortunately cannot take back. I do not think this office will be in business long considering the way they pressured me to give a deposit and the fact they killed a beautiful, young and healthy patient. I am going to try to reverse the charge on my Visa and maybe sue them in small claims court for a refund. No body should pay for this kind of treatment.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: Jay - ()

SUBMITTED: Tuesday, May 21, 2013

POSTED: Tuesday, May 21, 2013

You are a word bully! The woman made sence, you did not! It's in poor taste to judge someone's wrighting skills instead of addressing the presenting issue. It appears as though you were skirting around the issue--that you were angry and couldn't help yourself from saying something, although it hold no merit. You made comments; however, you failed to qualify your comments with facts. Your mindless comments made the woman comments appear credible.

AUTHOR: Mollie - (United States of America)

SUBMITTED: Saturday, September 29, 2012

POSTED: Saturday, September 29, 2012

I was a client of Sono Bello of Scottsdale, Arizona. I initially had great customer service. But by the time of my 6 month check the office has moved to a much larger location and the staff had acquired the attitude that came along with it. They were very rude and un concerned. They would call and ask me to reschedule the day if my appointment. And when I would arrive at the office no one would be around to great me and I would sit wondering for minutes if I was the only one there. After discovering I needed a revision (which was at the same time the moved to their new office and I found out my original doctor was no longer working for them) the staff was much less accommodating and friendly. The were actually quite rude. And from what I have since learned it that neither my original surgery nor my revision was performed correctly as I have since regained the fat that ws removed ( and I am a 24 year old women who weighed around 130 at the time if my surgery. I have gained back weight in the areas that it as removed by Sono bello. I was only looking to get rid of the small amount of access fat that I could not get rid of through exercising. This however is not possible with them, as I have jet up my exercising routine, being at the gym at least 5 times a week) I would not recommended Sono Bello to anyone. The service sucked and from what I learned the doctor was no good either!!! I say hire a good trainer and work your a** off!!! Much more satisfying and better results!!!

AUTHOR: Patient Care - (USA)

SUBMITTED: Wednesday, August 04, 2010

POSTED: Wednesday, August 04, 2010

After
reading various websites and reviews of Sono Bello online, I was left troubled
with the thought that anyone has had a negative experience with us or believes
were anything less than determined to provide excellent
details here: (((Redacted)))

AUTHOR: Patient Care - (USA)

SUBMITTED: Wednesday, August 04, 2010

POSTED: Wednesday, August 04, 2010

After
reading various websites and reviews of Sono Bello online, I was left troubled
with the thought that anyone has had a negative experience with us or believes
were anything less than determined to provide excellent patient care.(full
details here: http://sonobello.com/open-reviews/)

AUTHOR: Sono Bello Patient Care - (USA)

SUBMITTED: Saturday, February 27, 2010

POSTED: Saturday, February 27, 2010

KerryAustin,

Its been
a little over a week since we posted asking you to contact us so we
could address the issues you put forth in your post. During that time
weve looked over all of our patient charts to see if there was another
way to figure out who you are so we could contact you. We follow our
patient progress very closely through our post operative care but still
havent been able to connect any of your comments to any patient we
know of in our clinic. At this point it doesnt appear that you are a Sono
Bello patient, if you are please contact us.

AUTHOR: Patient Care - (USA)

SUBMITTED: Thursday, February 18, 2010

POSTED: Thursday, February 18, 2010

KerryAustin,

I am the director of patient care at Sono Bello Austin. Seeing your post here was very concerning to me so I wanted to get in touch with you immediately. Weve looked through our records and cannot seem to identify you based on the information in your post. No patient has contacted us regarding an infection or a trip to the emergency room. The Austin facility is relatively new so our staff is VERY familiar with each and every patient and how they are progressing with their recovery. It is important for us to take care of our patients. Please contact me immediately at dirpc@sonobello.com so we can address your concern.

AUTHOR: Sono Bello Patient Care - (USA)

SUBMITTED: Wednesday, February 17, 2010

POSTED: Wednesday, February 17, 2010

KerryAustin,

I am the director of patient care at Sono Bello Austin. Seeing your post here was very concerning to me so I wanted to get in touch with you immediately. Weve looked through our records and cannot seem to identify you based on the information in your post. No patient has contacted us regarding an infection or a trip to the emergency room. The Austin facility is relatively new with a minimal number of procedures to date so our staff is VERY familiar with each and every patient and how they are progressing with their recovery.

It is important for us to take care of our patients. Please contact me immediately at dirpc@sonobello.com so we can address your concern.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.