TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

2.05Rooms

2.05Service

3.05SleepQuality

3.05Value

3.05

“Nothing Special”

Jan 14, 2013T B, Philadelphia

We stayed here based on the reviews, but decided that the very positive writers have different ideas about cleanliness,service, and comfort than we do. The room was clean enough -- not remarkably so -- but was sub-par in many other ways -- hooks coming out of walls, lumpy mattress, poor shower pressure, fusty air, a check-in clerk who wouldn't even try to provide us w a receipt ( "You can call hotels.com but they won't give you one either" -- in fact hotels.com DID, expeditiously), and a meh breakfast. Adequate, but nothing more.

Read management response to this review.

Management response from HospitalityMgr, Manager

T B,First let us apologize for the delay in the response. We take our customer service very seriously as well as the comfort of the rooms. If you could please provide us with your information, as well as the clerk whom you spoke with, we want to research to make sure that our customer service stays on the very best level. Hotels.com does not allow up to provide receipts to the guests so we are sorry about that confusion.Please email us at frontdesk@wingateinlagrange.com so we can follow up on your issues.Regards,The Wingate in LaGrange
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