Re: Connect Polycom VVX 601 with Microsoft Teams

A Polycom VVX mode can only register to a Skype for Business server. Teams is not supported. Microsoft offers a gateway so existing installations can be used as normal.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

You can post here within the community and other members can try and help you.

If this all fails please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: Connect Polycom VVX 601 with Microsoft Teams

Yes, I have had this work fine on a VVX601.

It does need to be in Skype mode, not generic. I tested with the web sign in method and it worked fine.

The phone itself doesn't know about teams, Microsoft are doing some backend magic to make the phone sign into the Skype for Business Online backend and still work even when the user is in Teams Only mode. So there's no Teams branding on the handset or anything, but voice calls in and out work, tap to join meetings works, that sort of thing.

If it's not working for you I'd suggest looking at your autodiscover DNS entries, see if the phone can find the Skype4B Online servers it needs.

Re: Connect Polycom VVX 601 with Microsoft Teams

Well, you will need an audio gateway to achieve this. Skype for Business is not compatible with Teams, so your VVX won´t contact any Teams client. Only the other way around is possible, Teams is backwards compatible to SfB.