Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Order Tracking, Shipping and Delivery

We strive to deliver products purchased from Myntra in excellent condition and in the fastest time possible. If this is your first order with Myntra, shipping will be completely FREE. Also, for all the subsequent purchases of Rs. 999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 149 will be applicable to all orders under Rs. 999.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.

If you cancel part of the order, shipping charges will not be refunded.

If you return an order delivered to you, original shipping charges will not be refunded. However if you self-ship your returns, you will be reimbursed based on Myntra.com'sReturns Policy.

You can check the status of your order at any time at this link. This page also has a courier tracking number that can be used to track the status of the order at our courier partner's website. It may take up to 24 hours for the order status to be updated on our courier partner's website.

You can find out if Myntra.com delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.

The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pincode using the courier serviceability tool located on the right side on all product detail pages.

All orders placed on Myntra.com are dispatched through our own courier service - Myntra.com Logistics, or through other courier partners such as Blue Dart, Quantium, etc. We do not use Speed Post to deliver orders placed on Myntra.com

We offer two faster delivery options to ensure guaranteed and faster delivery of your order: Same Day Delivery and Next Day Delivery

If you place an order by choosing the Same Day Delivery option before 11 AM then we guarantee the delivery of your order by end of same business day. If you place an order by choosing the Next Day Delivery option before 7 PM then we guarantee the delivery of your order by end of next business day.

These services are offered for selected cities and items. If the Same Day Delivery and the Next Day Delivery options are available for your order, you will see these option displayed when you select the delivery address for your order.

Available Shipping Options

Same Day Delivery:-

Order placed before 11 AM today will be delivered by end of same business day.

Returns

Myntra.com's Return and Exchange Policy offers you the option to return or exchange items purchased on Myntra.com within 30 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your Myntra cashback account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

Due to their intimate nature, we handle returns and exchanges for innerwear, sleepwear and lingerie items differently:

Only self-ship return allowed for such items, the pickup facility will not be available.

These items cannot be exchanged.

Fine jewelry products must be returned within 15 days from the day of delivery, To return your fine jewelry purchase, please call customer care at +91-80-43541999.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

In case you had purchased an item which has a free gift/offer associated with it and you wish to return the item,maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.

If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

Once your return is received by us, you will be reimbursed Rs 100/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.

Myntra.com's 30 day returns and exchange policy gives you an option to return or exchange items purchased on Myntra.com for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition

There are two ways to return the product to us. In most locations we offer a free pick up service for your return. You will see a pickup option when you submit a return request. If we don't offer a pick up at your location, or if you prefer, you can ship an item back to us. In such cases, we will credit your cashback account with Rs.100 to cover your cost of shipping the product back to us.

Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your Myntra.com account. If you wish to receive a refund instead, please send an email with the following details from your registered email address to payment@myntra.com. If the picked up product does not pass the quality check we shall return it back to you.

Order Number

Bank Name

Account Holder Name

Bank Account Number

Branch Address

IFSC Code

You can exchange an item purchased from Myntra.com for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately.

The following products sold on Myntra.com are exceptions to this policy:

Create a Returns Request online by going to the My Returns section of Myntra.com. You can return almost all products purchased from Myntra.com within 30 days of receiving the product. Follow the screens that come up after clicking on 'Return a Product' button. Please make a note of the Return ID that that we generate at the end of the process.

Fill out a returns form: You can use the returns form that was sent with the order or download and print one at the link available by clicking on your return ID. If you don't have the returns form or can't access a printer, please write the following information on a sheet of paper and use that sheet as the returns form:

Order No

Return Id

Keep the item ready for pick up or ship it to us: You can choose to schedule a pick-up of your order or self-ship your return to us. We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.

Pick-up: If you choose to schedule a pick-up, please put the product with accompanying tag and a filled out returns form in a packet. Leave the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Distribution Center. Once your product has been approved by our quality staff we will credit your account with cashback.

Self-ship: If you choose to self-ship, please pack the product in its original package with accompanying tags and a filled out returns form. Kindly address the package to the address of the delivery center closest to you. We have listed out the addresses of the delivery centers in another section on this page.

We will send you a confirmation email as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the My Myntra section.

If you would like to exchange some products purchased from Myntra.com, please follow these steps:

Create an exchange request online. You can exchange any product purchased from Myntra.com within 30 days of delivery by going to the My Myntra section. Please select the item you wish to exchange. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference

Fill out a returns form for the original product that you are exchanging. You can use the returns form that was sent with the original order. If you don't have a returns form, please write the following information on a sheet of paper and use this sheet as the returns form.

Original Order Id,

Exchange Order Id

Place the product in a packet but do not seal it. In the packet, please include the product along with the tags that it came with and a completed returns form

Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.,

At any time, you can track the status of your exchange requests by going to the My Myntra section.

We take 1 business day to initiate a NEFT transfer or 7 to 10 business days if it is an online refund after the returned item has reached us.Therefore the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility.

In case it is beyond the above, please send us a screenshot of your bank statement from the day the order was placed and we will expedite the refund. (NEFT - 1 Business day. Online Refund 7-10 Business days once the request is processed)

If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single return form.

If your pincode is not covered by our pickup service, you will need to self-ship the return item by courier. If we do not offer a return pick up service in your area or you choose to ship the return to us, please send the return package and the returns form inside to the nearest delivery centre. For all self-shipped returns, you will be reimbursed Rs. 100 towards your shipping costs. This is subject to your returns being inspected and successfully processed upon receipt at our end.

Cancellations and Modifications

You can cancel an order until it has been processed in our warehouse by going to the 'My Myntra' section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your Myntra.com account in the form of Cashback.

If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Myntra.com Cashback account immediately after your order has been cancelled. Any coupons used are also reinstated it to your account

If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.

Cash on Delivery allows you to pay for your order with cash at the time of delivery. Myntra.com offers a Cash on Delivery option for all orders between Rs. 299 and Rs. 20000 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.

Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.

Cashback is your store credit with Myntra.com that can be used to pay for purchases on Myntra.com. You get cashback when you return items to Myntra.com or when you receive Myntra.com Gift Cards. You can redeem your cashback on the Payments page.

Gift Cards

To purchase a Myntra.com Gift Card, please go to our Gift Card page and enter the required information. We will email the gift card to the recipient instantly. The recipient can redeem the gift card and use the amount to pay for his or her purchase on Myntra.com

To use a Gift Card, click on the 'Add Gift Card' button in the body of the email. You will be taken to the Myntra.com website where you will need to sign up or login to your account. Once this is done, the Gift card value is instantly added to your Cashback account and can be used for any Myntra.com purchase.

You can also add a Gift Card to your Myntra.com Cashback account by going to Gift cards section in the 'My Myntra' section of the website. You can also redeem a gift card while you are making a purchase. Simply enter the gift card code in the payment options tab.

You can cancel a Gift Card if it has not been redeemed by your recipient. If the Gift Card has not been redeemed and you would like to cancel it, please add the Gift Card to your own account. The amount will be transferred to your Cashback account and can be used to purchase products on Myntra.com. Gift card amount that is transferred to the customer's cash back account cannot be used to buy another gift card

You have the option to import the email addresses of friends from your Gmail, Yahoo! Mail, AOL Mail or Outlook accounts. Choose your email account and follow the steps to select the contacts you wish to invite. You can also manually type in email addresses, separating each one with a comma. We will invite your friends to join Myntra.com on your behalf by sending them an email with a link inviting them to register.

Alternatively, you can click on the icons below the page to refer your friends through Facebook and twitter. You can also distribute your invitation link through your blog, social network, instant messengers and your website by pasting your referral link along with a personalized message for your friends and followers.

Do note that your contacts would have to create accounts on Myntra.com using the link shared by you or through the link in the referral email. The referral benefit would not be credited to you if your referred contacts are already registered on Myntra.com

You earn Rs.500 when each of your referral registers with Myntra.com. This is added to your My Myntra account as a coupon of Rs.500, valid for 15 days. You can redeem this against any purchase of Rs.2,000 and above.

You also earn Rs.1000 when your referred friends make their first purchase. This is added to your My Myntra account as two coupons of Rs.500 each, valid for 30 days. You can redeem these against purchases of Rs.2,000 and above.

You will be required to verify your mobile number before you can start redeeming your credits. On initiating the verification process, you would need to register using your mobile number. Do note that you can only create one account with your mobile number to receive your registration and referral benefits.

Website

You can view the sizing details for a product by clicking on the 'Not sure about your size?' link on the product page located above the 'Buy Now' button. This displays the size chart for the product and helps you decide which size fits you best.

You can always return the product if the size you selected does not fit you properly. You can review our returns policy here

If a product is not available in your size, you can choose to be notified when it comes back in stock. To create a notification, please go to the product details page, choose your size, and provide your email address in the text box below the size display. We'll send you an email as soon as the item is back in stock. Please note that sometimes we may not be able to procure the item in your size. In such cases you will not receive a notification from us.

You can find out if Myntra.com delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.

The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pincode using the courier serviceability tool located on the right side on all product detail pages.

All orders placed on Myntra.com are dispatched through our own courier service - Myntra.com Logistics, or through other courier partners such as Blue Dart, Quantium, etc. We do not use Speed Post to deliver orders placed on Myntra.com

Gift Wrapping

Yes, you can use Myntra.com to send gifts to others. For an additional charge of Rs. 25, you can choose to gift wrap your order by selecting the option in your shopping bag. Your gift will also include a personalized message from you.

No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.

Both the sender and the recipient can put in a request to return the gift item. A sender can return an item by visiting the My Orders tab in his My Myntra section. The gift recipient can call our customer support to return a gift item. The refund amount will be credited to the sender's Cashback account.

Please note that when you return an item, the gift wrap charges are not credited back.