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Mrs Smith said the whole are of Varadero was flooded, with trees and tiles strewn everywhere. Their original hotel is apparently "completely under water".

However, it was her 13-year-old son that kept her going.

“Everyone is proud of their kids but Kaiellis is another level,” she said.

“Not once did he moan or complain but remained the funny character he is. I've been shocked all holiday by him I never even knew he could speak Spanish.

Some of the damage left by Hurricane Irma in Varadero

"He was helping people in Spanish through the power cuts and was making sure all the little kids were all okay. Words can’t describe how proud we both are of him.”

Another family have also heard from their teenage daughter, after all communication was cut off due to the hurricane changing direction and heading back towards the island.

Melanie Young, of James Reckitt Avenue, could not get into contact with her daughter Emily, 18, or Emily’s boyfriend, 20-year-old Harri Waites, after the couple were evacuated from their hotel in Cayo Coco on Thursday.

Ms Young said she was “frantic with worry” after Emily was told to “put a mattress against the window and hide in the bathroom”, but managed to contact her this afternoon.

“I managed to get through to Emily last night after most of the storm had hit,” said Ms Young.

"But she told me they had to go and hide in their hotel rooms because the hurricane had changed direction and was coming back towards them.

Emily Young and Harri Waites were on a two-week holiday in Cuba

“I have just managed to get through to them again and they are safe. Emily said the storm hit again at around 2am and her room started to fill with water as she was on the ground floor.

“She is still scared and we have been told they should be flying back into the UK on Tuesday.”

Hurricane Irma hit the island of Cuba yesterday after causing previous devastation and left 20 people dead in the Caribbean. The storm has now hit Florida, with residents told to leave or not survive.

Thomas Cook spokesperson

After both Hull families criticised Thomas Cook for not providing enough information on their loved ones whereabouts, a spokesperson said: “A hurricane warning remains in place for Varadero and a hurricane watch for Havana.

“Our customers in Varadero, including those who were evacuated from the Cayos as part of the Cuban government’s hurricane evacuation procedure remain in hotels with no customers required to stay in the island’s hurricane shelters. We are grateful to our customers for their patience during what is a concerning time for many.

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“Our flying programme from Varadero back to the UK has been delayed due to the hurricane. We are planning to operate three flights back from Varadero, two to Manchester and one to Gatwick on Monday 11 September as long as the airport is open.

“Please be assured that the safety of our customers is always our first priority. All of our customers in the region are in hotels which have been built to withstand a hurricane. This is the safest place for them to remain as the hurricane passes through.

“We continue to work with the local authorities to make sure that all of our customers are as comfortable and well-informed as possible.

“We are offering free amendments and cancellations to all customers traveling to Cuba, Miami, Florida Keys and Orlando up to and including Wednesday 13 September.