Susan Quinn has taught and researched at the post-secondary level and consulted to businesses and not-for-profits for over 30 years. Areas of interest and expertise include leadership, strategy, ethics, corporate social responsibility, diversity, organizational behaviour and human resource practices....

What does a manager really do? What is a manager supposed to do? What is the difference between a manager and a leader?

This book outlines the challenging role of the manager. The main topics such as planning, organizing, leading and controlling are covered, as well as issues such as competitive advantage, team structure, business ethics, trust and flowcharting.

Each section concludes with a comment about the not-for-profit sector. While there are many similarities between the for-profit and not-for-profit sectors, there are also differences. These comparisons are explored in some detail.

Each section of the book starts with a running case to bring the material to life.

In addition, there are questions and research opportunities at the end of each section in the text. There are also supplemental questions to the text, and a PowerPoint summary to accompany the text.

Click here to download the supplementary questions and powerpoint slides.

The running case in this book is a fictional case. The name of the company and the location are fictional. It is a case that is based on a real industry, so that readers, instructors and students can research the industry to apply the concepts and expand the application of the material contained in this text.

10. Control in the organization
10.1 What does “control” mean?
10.2 What kinds of controls?
10.3 Measure what matters
10.4 What will we monitor?
10.5 Flowcharting
10.6 Critical path planning
10.7 Not-for-profit note
10.8 Questions on the controlling function

11. For further reading

12. Definition of terms

Endnotes

Ratha

Amazing book. I love it.

24. Mai 2018

Angelica Pacao

This is very helpful and it's concise. Perfect for beginners.

3. August 2015

Aziz Hazizi

It was a great introduction to the management concept with simple language and clear emphasis. I learned a lot about the basics and i know now where to go for the next step because the book has asked the best questions. I just was a little bit disappointed when the author did not finish the book with her point of view for the best solution for the example that was in the beginning of it.
with regards to Mrs. S. Quinn and bookboon.com for great work.

12. Juli 2015

The book was helpful for me. Every section starts with a case which is really easy to understand.

20. November 2014

cresencia

This book will assist me in understanding the difference between what managers and leaders do.

19. November 2014

Ella Henry, New Zealand

Great book, informative, a basic introduction to management topics, a useful resource for my students, who frequently come from under-privileged communities, many thanks Associate Professor Quinn

4. September 2013

Joe J. Agee

Highly recommended to those who are taking up management and to those who are quite new to the position. It has fully covered the responsibilities of the manager supported by facts and current events.