Samsung washing machine smell

We brought a new washing machine a top loader by samsung, its a new model out. We have had it for two months but since the first time we used it, it started to smell like stale water - the following day, we use it again and its fine for a few hours but the stale water smell keeps coming back. we have checked all filters & its all clean as its so new. the company reackon its no a problem & just keep the lid shut, but it stil smells & if we dont use it for 2 days it smells out the whole house. The house is not at fault as the machine we had before never caused this problem and there is no smell when we take the machine out of the room.

sorry if the rating was offensive, i just was hoping for a permanent fix. i have used dettol in wash rinse, which is antibacterial and we always leave the lid up (they just suggested putting it down but it didnt help) & i regularly hot wash. our last machine didnt smell so i feel frustrated that i paid $1000 for a new fancy machine & i have to pt up with the smell. i think it is a poorly designer washer.

sorry if the rating was offensive, i just was hoping for a permanent fix. i have used dettol in wash rinse, which is antibacterial and we always leave the lid up (they just suggested putting it down but it didnt help) & i regularly hot wash. our last machine didnt smell so i feel frustrated that i paid $1000 for a new fancy machine & i have to pt up with the smell. i think it is a poorly designer washer.

Keeping the lid shut is one of the worst things you can do for a washer. Obviously, the company you spoke to does not know what they are talking about. It is strongly recommended that you leave the lid OPEN when not in use in order to ventilate the wash tub and allow it to dry. There is always a small amount of residual water in the drain pump and lines, however, that will not evaporate. With the lid shut this residual water can sour and cause odors.

Consumers that do not normally use a HOT water cycle, do not use bleach, or run the washer infrequently can also experience odor problems with mildew and odor. It is recommended that you run at least one HOT cycle per week, or run a cycle with bleach when washing whites to keep bacteria and odors to a minimum. I hope this advice helps you. Let me know if you require further assistance.

"Thanks for Trying"? You could have at least provided some feedback as to "why" this info wasn't sufficient. The last line I wrote to you said that if you require further assistance please let me know. This is a web forum where we exchange information to provide solutions to your questions. Many of these questions are vague in nature and we offer a "best guess" assessment based on our experience. My solution was based on the fact the I have personally worked on this type of washer numerous times and have experienced this problem you have described on many occasions. I also, personally own a washer of this type and have never had problems with odor or mildew following the advice that I gave you. Have you attempted anything I suggested?"Thanks for Trying"? You could have at least provided some feedback as to "why" this info wasn't sufficient. The last line I wrote to you said that if you require further assistance please let me know. This is a web forum where we exchange information to provide solutions to your questions. Many of these questions are vague in nature and we offer a "best guess" assessment based on our experience. My solution was based on the fact the I have personally worked on this type of washer numerous times and have experienced this problem you have described on many occasions. I also, personally own a washer of this type and have never had problems with odor or mildew following the advice that I gave you. Have you attempted anything I suggested?

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Front-loading washing machines are energy efficient and use less detergent than top-loaders, but they sometimes have a tendency to harbor mold and unpleasant smells. By giving your washing machine a quick clean once a month, you'll keep your front-loader fresh, which means cleaner clothes, too. This eco-friendly method doesn't use bleach, costs only pennies to make, and comes together with ingredients you already have on hand.
What You'll Need:

2 cups vinegar

1/4 cup baking soda

1/4 cup water

Scrub sponge

Directions:

Start by mixing together the baking soda and water in a small bowl. This is going to be the "detergent" for cleaning the washing machine. Pour the vinegar into a measuring cup and head over to your washing machine.

Add the baking soda mixture to the detergent container of your machine and pour the vinegar into the drum. Set your washer to normal load at the hottest water setting. Close the door and start the machine, letting it do all the hard work for you. The baking soda and vinegar naturally break up mineral deposits and any mold growth while cleaning and refreshing your washing machine.

Use a clean scrubber to rub around the opening of the washing machine, removing stubborn mold or residue. Wipe clean with fresh water.

Your washing machine is sparkling clean and ready to do a load of laundry! Give your front-loader a cleaning once a month to keep your clothes smelling fresh and your machine working in tip-top condition.

Unfortunately you do not say the make and model but I'm going to make some suggestions anyway!

The first sounds silly but check that the washing powder IS actually going into the machine and that the whole wash, rinsing (with conditioner- which should smell nice!) and spinning cycles all complete OK. Presumable the water is getting hot enough else the machine would not continue its wash cycle.
What is left is the possibility that the waste water is not clearing the machine properly. This could be caused by the drain motor lint tray/filter being blocked. So many problems are caused by this simple little thing!In any case I would check the filter which, on front loaders (and possibly top loaders) is normally found behind the front lower panel. I would also advise cleaning this filter on a regular basis- every 3- 6 months maybe.

Yup! I have the same issue with a WE206BNW (Canadian model). Did the same thing - dried the water off the door and leave the door open when not using it. Sort of helped, but then I ran an empty light load with bleach through it - no clothes, just water. Helped a lot.