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Please note that the colour may differ slightly in life due to different display settings. The last picture is for size reference :)I recommend you do not wear the earrings in the shower/bath or for swimming because that might loosen the glue.

SHIPPING INFO:I will carefully pack the earrings in a cardboard box and will ship it in a padded envelope using registered priority mail. You can find more info regarding shipping and payment at http://www.etsy.com/shop/pannakotta/policy .

Please note that the colour may differ slightly in life due to different display settings. The last picture is for size reference :)I recommend you do not wear the earrings in the shower/bath or for swimming because that might loosen the glue.

SHIPPING INFO:I will carefully pack the earrings in a cardboard box and will ship it in a padded envelope using registered priority mail. You can find more info regarding shipping and payment at http://www.etsy.com/shop/pannakotta/policy .

Payments

I accept payments via Etsy Gift Cards, Etsy Direct Checkout and PayPal. If payment is not received within 48 hours after purchase, I will cancel the order. If you are having difficulties with paying please send me an Etsy conversation.
If you are new to Etsy, here is a little help on how to buy here: http://www.etsy.com/help/article/339 :)

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

If for any reason you are not happy with your order please contact me within 3 working days of receiving your package. I will do my best to resolve the problem :)
Refunds and exchanges are taken on a case-by-case basis.

Shipping policies

I usually ship items within 2 business day after receiving payment, unless stated otherwise in the product description. I send all items safely packed in a box and a padded mailer.

From January 2017, all necklaces, magnets, tealight holders, bridesmaids sets, and cufflinks will be shipped via FedEx International Priority Shipping, and thus will arrive within 3 business days, and of course, I will provide tracking info as soon as it is available. This shipping upgrade option is available for stud earrings as well, and I will automatically send orders for 3 or more stud earrings via FedEx. ****IMPORTANT: FedEx requires the consignee's phone number so in this case please do not forget to provide your phone number in the note to seller section at checkout. I will not be able to send your parcel until you've done so. Also, please make sure that you provide your address correctly: once the parcel has been shipped you can only change the delivery address for an extra charge.

Stud earrings will be shipped via Registered Priority Mail and I will send the tracking number to you after I have shipped the package. IMPORTANT NOTE TO US BUYERS: As of Oct 1, 2015, USPS no longer provides tracking info for registered packages once they arrive in the USA, therefore tracking numbers serve as proof of shipment only. Please note that I am not responsible for delayed delivery after mailing your order and that I must wait 1 month before filing a claim at the Postal Services if your parcel seems to be lost. If that is the case, please contact me.

I will ship the package to the address that you provide on Etsy - if you would like me to ship it to a different address please contact me in time. Please also make sure that the address is correct, not mispellt and complete - otherwise I can't be responsible for a non-delivery.

For non-EU customers: please note that I cannot be responsible for any customs or tax fees that your package may incur. :(

I usually ship items within 2 business day after receiving payment, unless stated otherwise in the product description. I send all items safely packed in a box and a padded mailer.

From January 2017, all necklaces, magnets, tealight holders, bridesmaids sets, and cufflinks will be shipped via FedEx International Priority Shipping, and thus will arrive within 3 business days, and of course, I will provide tracking info as soon as it is available. This shipping upgrade option is available for stud earrings as well, and I will automatically send orders for 3 or more stud earrings via FedEx. ****IMPORTANT: FedEx requires the consignee's phone number so in this case please do not forget to provide your phone number in the note to seller section at checkout. I will not be able to send your parcel until you've done so. Also, please make sure that you provide your address correctly: once the parcel has been shipped you can only change the delivery address for an extra charge.

Stud earrings will be shipped via Registered Priority Mail and I will send the tracking number to you after I have shipped the package. IMPORTANT NOTE TO US BUYERS: As of Oct 1, 2015, USPS no longer provides tracking info for registered packages once they arrive in the USA, therefore tracking numbers serve as proof of shipment only. Please note that I am not responsible for delayed delivery after mailing your order and that I must wait 1 month before filing a claim at the Postal Services if your parcel seems to be lost. If that is the case, please contact me.

I will ship the package to the address that you provide on Etsy - if you would like me to ship it to a different address please contact me in time. Please also make sure that the address is correct, not mispellt and complete - otherwise I can't be responsible for a non-delivery.

For non-EU customers: please note that I cannot be responsible for any customs or tax fees that your package may incur. :(

Additional policies

Custom orders are more than welcome :) If you like one of my designs but would like to have it in a different colour/size/shape please contact me and I will do my best to put your ideas into beautiful jewelry :)
**Privacy Policy**
This privacy policy explains how we collect personal information, and what we do with it. Please read this policy carefully. By purchasing from PannaKotta you consent to us using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, we will not be able to fulfill your order.
To fulfill your order, we will receive certain information (which you gave Etsy to provide to us), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide us with additional personal information (for a custom order, for example, or in case of FedEx shipping we need your phone number), if you contact us directly.

We will use this information:
1) To fulfill your order
First and foremost, we need to use and process your information to mail you the goods you ordered.
2) To contact you
We may use your contact details to communicate with you about your order, both before and after we send you goods.
3) For legal reasons
We may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping.

We’ll only keep your personal data as long as is necessary to fulfill these purposes.

Keeping your information private and secure:
We will only share your information for very limited reasons and circumstances, as follows:
1) If you agree
2) With our service providers (i.e. our delivery companies)
3) With Etsy
4) For legal reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party)

Your rights:
If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct and delete, your personal information. If you have any questions about these rights please contact us at pannakottaglass@gmail.com.

Custom orders are more than welcome :) If you like one of my designs but would like to have it in a different colour/size/shape please contact me and I will do my best to put your ideas into beautiful jewelry :)
**Privacy Policy**
This privacy policy explains how we collect personal information, and what we do with it. Please read this policy carefully. By purchasing from PannaKotta you consent to us using your personal information in the ways described below. Without your consent to use your information in the ways set out in this policy, we will not be able to fulfill your order.
To fulfill your order, we will receive certain information (which you gave Etsy to provide to us), such as your name, email address, postal address, payment information and the details of the product that you are ordering. You may provide us with additional personal information (for a custom order, for example, or in case of FedEx shipping we need your phone number), if you contact us directly.

We will use this information:
1) To fulfill your order
First and foremost, we need to use and process your information to mail you the goods you ordered.
2) To contact you
We may use your contact details to communicate with you about your order, both before and after we send you goods.
3) For legal reasons
We may keep records of past orders in order to calculate taxes payable, file tax returns and track shipping.

We’ll only keep your personal data as long as is necessary to fulfill these purposes.

Keeping your information private and secure:
We will only share your information for very limited reasons and circumstances, as follows:
1) If you agree
2) With our service providers (i.e. our delivery companies)
3) With Etsy
4) For legal reasons (including in the event of a dispute, or if we have a good faith belief that applicable law requires that we share the info with a third party)

Your rights:
If you are based in the EU, you’re granted certain rights under data protection law. These include the right to access, and in certain circumstances to correct and delete, your personal information. If you have any questions about these rights please contact us at pannakottaglass@gmail.com.

FAQs

Custom and personalized orders are more than welcome. Just send me a convo and tell me what you have in mind - I'm sure we can work it out :)

Even though most items are quite sturdy due to their small size, please be extra careful with glass/ceramic items. The glue used for glued items (e.g. stud earrings, pendants with metal bail, etc) may let go of the glass if soaked in water, so do not swim, bathe or shower with these items on. If necessary, wipe them clean with a soft, slightly damp cloth (you can use some rubbing alcohol, if necessary) and let dry.

Your items will be carefully wrapped in silk paper and packed in a cardboard box that is adorned with a satin ribbon. If you purchase several stud earrings and would like to have them packaged separately, please let me know - otherwise they will come in one gift box.

Some of my items are available for wholesale purchase. Please write me a convo.

Earrings, cufflinks and bobby pins are always sold in pairs (2 pieces), unless it is specifically stated otherwise. If you'd like to order just one piece of any of these items, please let me know and I'll set up a custom listing for you.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.