means a fundamental transformationjourney. That’s one of the keyaspects of the strategy that peopleshould become aware about and startthinking actively how to approachthis in terms of a transformationjourney. The second element is whereit all starts. There’s a great degree ofuncertainty around it and a wholeseries of different estimates aroundimpacts lying around. Companiesshould start running dedicatedanalyses that look at all the differentscenarios and forecasting the impactof new technology on the workforcein order to get a feel and direction ofwhere it might end. With technologydeveloping very rapidly there cannever be a specific target point, “infive years we will need X,” but thosescenarios will help companies thinkthrough the implications and getto grips with what is lying ahead interms of their transformation journey.

Consulting: What will the directimpact be on workforces?

Miller: If you imagine you had a clear
picture as to what kind of capabilities
and capacities companies will need
in order to implement their future
business models, people will probably
fall into four categories. One is they
will stay in their roles and develop the
capabilities more or less themselves.
The second category is they will need
to be retrained completely. A third
category will probably be workers
who won’t be able to continue in that
environment and will need to find
a new role or job, either inside the
company or outside. The fourth are
the ones that will need to be hired.

Consulting: What do you see as thebiggest consulting opportunitiesaround digital transformation?

Miller: I see it more in terms of
the big challenges that are there,
fundamentally a lot of companies
out there will need to transform
their business models and the way
they interact with external partners
in order to survive and thrive. In
that process, they need help. That’s
an area where we can help. On a
higher level, all of this obviously
has societal and public policy
implications. Pretty much every
country and government is asking
themselves what it means for our
educational system, for our vocational
programs, what kind of policies do
we need in order to address these
changes in the workforce.