What People Are Saying About Us

Steinbrecher was thrilled to help create and implement Aaron’s new “Field Development Program” – an 8-week process where new associates are immersed in a blended learning environment. Here is some feedback:

Our team here at C1652, would like to start by thanking you and everyone who has dedicated their time and hard work behind the scenes developing our new training and development program. We have two associates in their second week of our Region’s training store and have received great feedback on their success thus far. I am amazed with not only the amount of information being retained, but by the shear knowledge of our core business our new associates possess in just two short weeks. With that said, I feel the program has great structure, which allows me adequate time to follow-up and operate our store at the same time. Again, we would like to thank you for your continued support. – James Cuccarese, GM of Store C1652, Aaron’s

FDP has been outstanding. The trainee’s that have come through so far are impressed with the content and the time that we spend with them. I have been around Aaron’s for over twenty years and have done my fair share of training and the FDP is by far the best. It’s organized, well thought out and flows correctly. I can foresee a lot more associate retention by implementing the Field Development Program companywide.– Mark Kelly, Training GM of Store C008, Aaron’s

As the Field Development Coach for Southeastern Operations, I am able to help our new associates feel confident and capable to assist our customers. Being able to interact with new associates and see how they are able to implement the Aaron’s Guiding Principles, properly greet and approach our customers all while being customer centric has truly touched my heart and motivates me each day to continue to inspire and develop our new associates. I have never seen anything like this program. I am excited about the future of the Learning and Development program, the department and everyone else who has worked so hard to put this together for our future leaders. – Aidyn Lima, Field Development Coach, Southeaster Operations, Aaron’s

August 24, 2015

By applying Heart-Centered Leadership principles to coaching, Susan has helped me and several on my team elevate our leadership to achieve greater engagement and deliver exceptional results.

I’ve had the pleasure of working with Susan for the past year or so. While I can honestly say I walked into the sessions with a little skepticism, this was my first experience with an executive coach — and what a difference a year makes! Not only professionally, but personally, Susan has positively influenced my life. There is something both terrifying and fascinating to fully understanding who you are and why and what influences your choices.

Good lord, you might not like what you find or what you know others clearly see in you. With that said, my time with Susan has been revealing, productive, and defining. I’m proud to say I’m well on my way to being a better mentor, leader, father, husband, and man. While that might be a bold statement, I have I learned the tools necessary for self-evaluation and the impact and understanding of how years of past experiences and baggage can influence behavior. I am forever in debt to Susan for the dedication she showed towards my development –felt like I was her only project! Wow! What a great year!

Thanks for your wonderful coaching! You helped reveal the personal work I need to focus on to be an effective and confident person at work and in personal life. Especially love the mental model experience.

Susan has been a tremendous asset to my team and me personally in elevating our leadership skills to reach new levels of success in a progressive and complex business environment. Her approach is potent yet thoughtful, transformative yet non-threatening; in essence, she is able to bring meaningful change through strong partnership and collaboration.

Our team has rallied behind her leadership principles and personal development process, which she continues to evolve, to remain relevant and impactful. We have incorporated her thought leadership into our business processes, training, and conferences for well over a decade. Anyone looking to better themselves, their team, and their organization should work with Susan. I have recommended her numerous times to others, and she now works with many of our up-and-coming leaders across the enterprise. Everyone says the same thing: they are thankful she came into their lives….just like me.

Susan’s style allows for an insightful analysis on how personal bias may be impacting overall leadership. She is able to get straight to the point allowing her clients to move forward quickly with feedback that empowers them to adapt and develop more effective leadership styles. Susan can help you meet your full potential.