> Many times you responded newbie's questions: "Support question belong to
> XXX", "Bug reports belong to XXX" etc, closing the issue.
> I would suggest a more frie'ndly approach: You should provide a short and
> simple answer, and following it, write "If you would like further
> assistance, please open a new support issue for this question in XXX, as
> this is not the right place to ask."
> You can even open that issue yourself, refering to the original post.
>
I think this suggestion shows a clear lack of understand of the volum of
work Paul has done on the forums. You only have to look at his post count to
see he spends WAY more time there answering questions than anyone else. And
now you're telling him that's not good enough, and he needs to spend even
MORE time there. Really, did you even think about this response before you
wrote it ?
Now that Paul has stepped away from the forums, don't expect the rules to
get relaxed. It's not going to happen. What's going to happen is a lot of
people aren't going to get any answers at all, because the rest of us just
don't have the time and energy that Paul has had in answering all those
questions tirelessly, and very often thanklessly.
It's a huge loss to our community, and sadly a lot of people are only going
to realise that now that Paul has decided to go quiet.
Received on 2009-06-20