Softgels were obviously subjected to high temperatures as they were discolored and stuck together in one big clump. I literally had to cut open the bottle and pry apart each individual capsule. I started taking it but found that the potency wasn't there and had to discard all capsules. This is not the first time this has occurred - had a similar experience with lutein softgels. After complaining, IHerb promptly apologized and credited my purchase. However, they should review their storage and handling procedures to prevent recurrence.