How to use Pekao24?

If you login the first time, enter client number and press "Next", then enter PIN – four-digit number that you received in SMS text message (valid 48 hours from generating) or you established by phone with consultant or you received through the mail.
Press "Login".During the first time login system ask you to established the password, which you will need to use during the next login to the internet service or during the login to the Pekao24 mobile banking and brokerage services.

If you make a mistake three times during inputting data, the access to the internet service, it will be blocked.

"The given client's number or password is incorrect. Try again."
This means writing in the client's number or password wrongly.

Instructions:

Check to make sure you have given the your right client number (10 digits or less, for numbers begin with "0"). Try to write it in once again. If you not sure what your client number is, you can check it up in branch of the Bank.

Check if the Caps Lock button is not pressed on. The password is case sensitive.

Enter the client number and the password again.

ATTENTION: If you write in the wrong password three times, access to the PekaoInternet will be blocked.

Instructions:
It means that incorrect password was entered three times and access to the channel has been blocked.

Instructions:
In order to unblock the service log on correctly to another Pekao24 service (TelePekao, PekaoSMS, mobile service or mobile application). If you enter an invalid PIN number or password to any other channel access to the Pekao24 (all services) will be blocked. In order to get access to Pekao24 you should call TelePekao consultant (not available for business customers) or contact your branch.

"The given password is incorrect. Access denied. All Pekao24 services are blocked."
It means lack of access to the Pekao24 (all services) after given the incorrect password after blockade in another channel od Pekao24.

I do not know my PIN
You may submit the disposition for PIN regeneration in the internet service or in the application Pekao24 for tablets. After logging in, go to Settings, and then select Password and PIN.

If you cannot log in to the service, go to any branch of the Bank Pekao S.A. in order to submit the disposition for new PIN generation via SMS or by phone.

You may also contact the consultant at the numbers: 801 365 365 or 42 683 82 32 in order the PIN to your correspondence address for Pekao24 .
Customers using brokerage services may contact at the numbers: 800 105 800 or +48 22 591 22 00 (weekdays from 8:00-20:00)

I do not remember password
If you remember PIN, please call the consultant at the numbers: 801 365 365 or 42 683 82 32 in order to reset your password. Customers using brokerage services may contact at the numbers: 800 105 800 or +48 22 591 22 00 (weekdays from 8:00-20:00).

If you have forgotten your PIN, go to any branch of the Bank Pekao S.A. in order to generate a new PIN, which you will use to set a new password.

If you have additional questions, check answers to Frequently Asked Questions or contact the infoline of Bank Pekao S.A. or Pekao Brokerage House.