Who We Are

As a wholly owned subsidiary of Xerox, we supply brand-leading products and technology that enables us to fulfil the most demanding requirements. By making information easier to share, we help to simplify the processes of management and enable our customers to focus on business that really matters.

Service

Service is the largest individual department at Concept Group. We are unequivocally committed to providing exceptional support and the best possible service to every client, at every stage of our partnership.

Cookie Policy

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

dropbox

Welcome to Concept’s File Dropbox

Here you can upload a file directly to Concept by browsing to your file. Files are uploaded one at a time (with a maximum size of 2Gb). If you have several files to upload, please zip them together first. Please select which dropbox you would like to use:

Home

As a wholly owned subsidiary of Xerox, we supply brand-leading products and technology that enables us to fulfil the most demanding requirements. By making information easier to share, we help to simplify the processes of management and enable our customers to focus on business that really matters.

Our Products

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Hardware

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Multifunction

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Multifunction Colour

Multifunction Mono

Printers

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Colour

Mono

Production

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Production Colour

Production Mono

Scanners

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Desktop & Workgroup

Wide Format

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Wide Format

At Concept Group we supply Wide Format Solutions covering the enterprise, from mono engineering to full colour CAD and graphics capabilities. Our devices are supported by state of the art document management solutions, covering scanning, indexing & archiving and file management.

Managed Print Services

We have developed a unique technique for understanding where and how our clients’ businesses work, and for helping them move towards and meet their long term goals.

Concept Group provides a managed print service taking complete ownership of the end-to-end process that enables customers to manage the flow of documents and digital information throughout the business.Through our managed print services offering, our customers gain visibility and control of their spending. This helps customers free up budget for innovative projects that improve efficiency and drive competitive advantage.

We believe that what differentiates us from our competitors is our people, our resources and our commitment to embedding quality in everything that we do. We are true pioneers of managed print and have been at the forefront of this service methodology since the introduction of multi-functional print systems.

By deploying direct teams coupled with a suite of in-house proactive software tools, Concept 360, we are able to act as your outsourced partner so you can focus on business critical activities.

Software

At Concept Group we offer a wide range of digital print and document technology to meet your business needs. As well as the latest generations of mono and full colour printers, copiers and scanners, and the latest large format and high volume print equipment, our range includes document capture, management and distribution software.

Mobile Printing

Print Management & Cost Recovery

Privacy Policy

Privacy Statement

This privacy policy sets out how “Concept Group Ltd.” uses and protects any information that you give “Concept Group Ltd.” when you use this website.“Concept Group Ltd.” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Concept Group Ltd.” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from Monday 3rd September 2007.

What we collect

We may collect the following information:

name and job title.

contact information including email address.

demographic information such as postcode, preferences and interests.

other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us: Concept Group Ltd. Concept House, Fairbairn Road, Livingston. West Lothian EH54 6TS or emailing us at enquiries@concept-group.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Concept Group Ltd. Concept House, Fairbairn Road, Livingston. West Lothian EH54 6TS.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Downloads

Support Suite

Not only do we have the expertise to optimise your technology and workflow, we have some unique tools and a purpose designed infrastructure that enable us to support you in the most efficient way possible.

i-manage

We have developed a unique online administrative and billing system that is only available to our customers. This offers 24/7 instant access to automated service and usage reports through your i-manage account online. i-manage has many features which will provide clients with easier access to information regarding the fleet including the ability to:

Review machine details.

Review account status.

Equipment performance.

Utilisation.

Produce online service reports.

View machine service history.

i-maintenance

i-maintenance provides live incident notifications, meter readings and accurate consumable updates allowing us to use real-time preventative maintenance techniques such as i-assist and pro-actively monitor, order and replenish all types of device related supplies and consumables on behalf of clients in order to minimise ‘downtime’ of devices. We have the ability to resolve a fault before our client is even aware of it.

i-assist

i-assist is remote support, direct from our helpdesks to our clients, with one-click access so our technical staff can remotely view, diagnose and resolve problems. The helpdesks are staffed by highly skilled hardware and software teams who have the experience to understand and solve customer issues. Where a remote solution cannot be found the helpdesks communicate with regional service delivery managers to allocate experienced engineers that can quickly solve problems and proactively prevent issues from arising.

Xerox Knowledge Base

What We Do

Today, as technology changes and new platforms evolve, the flow of information and data has never been so important. Simplifying that flow is what matters most. By getting to know the needs and priorities of an individual business, we can use our understanding of the technological possibilities to develop the simplest, fastest and most cost effective systems.

Who we are

Concept Group was formed in 1984 to offer new services in a new way. The concept behind Concept is simply better, more economical document management.

With lengthy experience in digital print technology we could see that rapid changes were coming, and that they would have a dramatic effect on organisations of all sizes in both the public and private sectors. It was clear that our expertise could help these organisations to reduce both their costs and their environmental impact, by precisely matching the technology they used to their particular needs.

We work alongside our clients, focusing on their unique requirements and solving their problems. Their needs are at the heart of our business. We have grown organically, with some strategic acquisitions where they helped us serve our markets better, by following a philosophy of integrity, service and re-investment. Our reputation for problem-solving and exceeding customer expectations is now something of an industry benchmark.

Environmental Commitment

We believe that every company and every individual has a responsibility to protect the environment and the Earth’s natural resources whenever and wherever they can. Our business practices are founded on working as ethically and sustainably as possible.

It is unrealistic to expect businesses to stop using paper, but we can take steps to ensure that paper consumption is kept to a minimum. Our management systems helps to minimise wastage and CO2 emissions in the following ways.

Reduced overall print volume A great deal of paper, toner and energy can be saved by only outputting what is actually needed. Apart from the reduction in consumables, the time saved in ordering and replacing cartridges and paper can be considerable.

Minimising hazardous waste The use of longer-life consumables reduces the volume of hazardous waste going to landfill.

Duplex printing Using duplex as the default print setting saves an average of around three tonnes of paper a year. That’s the equivalent of 64 trees.

Saving energy Machines can be set to power-down while not in use without losing their fast start-up. Our equipment features short warm-up times, low energy consumption and automatic sleep mode. Naturally, it also complies fully with current environmental and safety standards including RoHS EU directives, and carries an Energy Star rating.

Minimising toner usage Setting the print quality to ‘draft’ can significantly reduce toner usage. The Ecofont typeface, freely available, is designed to use 20% less toner than standard fonts.

Waste toner recycling Technically, the customer is the owner of all spent consumables, even under a lease arrangement, Safe disposal is the customers responsibility. At Concept, however, we know that protecting the environment has to be a team effort, so we offer a number of recycling services including cost-effective collection and recycling organised in partnership with a fully licensed waste processor who meets all WEEE legislation requirements. Other options can be arranged via the Xerox Green World Alliance process. By working together, we can meet our joint obligations to the future.

Our People & Culture

Our people are our greatest asset – we say it often and with good reason. It is their determination, dedication and service that generates the results our clients are seeking.

At every step of our employees’ careers we invest in them, and ensure their interests remain focused on the long term and closely aligned with those of our clients. Our goal is to maximize individual potential, increase commercial effectiveness, reinforce the firm’s culture and expand our people’s professional opportunities.

Partners

Remanufacturing Process

Our remanufacturing facilities reflect our commitment to limit our impact on the environment by extending the life of hundreds of machines each year.

Since 1994 Concept has extended the lives of thousands of Copiers and MFD’s through its Remanufacturing Centre by selecting the most popular and reliable models and targeting them for Remanufacture at its facilities in Aberdeen and Glasgow.

Christopher Boyle, Remanufacturing Production Manager, for Concept Group says, “Companies are continually looking for ways to make their budgets go further and meet environmental standards. In extending the life of office equipment, Concept customers can now benefit from competitively priced high quality remanufactured equipment, while limiting their impact on the environment”.

“Concept began remanufacturing equipment in the early 1990s using the company’s technical expertise to provide customers with a quality print solution at a significantly lower cost than a new MFD. More than 20 years on we are still seeing increased demand for our remanufactured equipment”.

Working for us

Within Concept, there is a strong ethos of communication and team spirit. We work in an inclusive environment where everyone’s point of view is valid and everyone’s ideas are welcomed. When we are recruiting, we look for people who will thrive in this setting. We value a capacity for quick thinking, passion and communication above specific qualifications or job experience.

At Concept Group we supply Wide Format Solutions covering the enterprise, from mono engineering to full colour CAD and graphics capabilities. Our devices are supported by state of the art document management solutions, covering scanning, indexing & archiving and file management.