Existing customers

Helplines

We are here to help. So whatever the question, or problem, please feel free to contact us on one of the dedicated helpline numbers below.

General

Customer service line01422 396 761If you have a question about your insurance policy, or need to update your policy details, then please call our Customer Service Line and speak to our friendly insurance advisers.

Full details and the terms and conditions of your touring carvan insurance policy, provided by Arc Legal Assistance.

Renewals

How to renew your policy

IMPORTANT – CORONAVIRUS (COVID-19):

We're following Government advice around the evolving situation. We may be operating with fewer staff than normal and ask you to kindly bear with us during this time.

You would normally need to review the value of your caravan each year but in light of the pandemic we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year - so there is no need to contact us if that is the only change you need to make to your policy. Please check your schedule to check all other details are correct and if there are any changes in your circumstances, or if you wish to add, remove or discuss any policy options, please call us.

If you're happy to renew without making changes to your policy...

If you don’t need to make any changes to your policy, you can now renew online.

If you need to make changes to your policy...

Call our renewals helpline:01422 396 755
Open 8am-8pm weekdays, 9am-4pm weekends and most bank holidays.Due to the ongoing Coronavirus (COVID-19) outbreak, we may be operating with fewer staff than normal and ask you to kindly bear with us during this time.

Use our secure LiveChat portalYou can also use LiveChat on our website to amend or renew your policy whenever our advisers are available.

Four ways to pay for your renewal (click icons for more)

1. Credit / debit card

2. Monthly Direct Debit

If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. If you paid in full last year but prefer to spread the payment of your insurance over 12 monthly payments, simply call us with your bank details or use LiveChat on our website whenever our advisers are available.

We use a company called Premium Credit Ltd to provide finance for direct debits. Premium Credit's financing solution is easy to manage online at www.mypremiumcredit.com.

My Premium Credit gives secure 24/7 access to your account. You'll be able to keep tabs on your direct debit payments, sign your credit agreement, view correspondence, settle missing payments by card and make changes to your personal or banking details online. If you already pay by Direct Debit and are happy for cover to continue on the same basis, your Direct Debit collections will automatically continue.

Please note a charge for credit applies, written quotations available. Credit availability is subject to status.

3. Bank transfer / online banking

Alternatively, if you prefer to use online banking and don’t need to make any changes to your policy, please send your premium to the following bank account, using the last seven digits of your policy number as the reference to help us identify your policy.

Account number: 00554722Sort code: 30-93-76Reference: The last seven digits of your policy number
(e.g. for policy number L09/CGHH0123456, your unique reference would be 0123456)

Please take care to use the correct reference to avoid a delay in renewing your policy. Your renewal will only be complete once we have received the bank transfer.

Please make sure we receive your payment before your policy expires. Unfortunately payments sent on a weekend won’t reach our account until the following Monday. Once your payment has been received you will then receive confirmation of your renewal by email or post.

4. Cheque

In light of the current Coronavirus (COVID-19) pandemic, it is more difficult for us to process cheques. If you’re able to pay for your renewal using an alternative payment method, please consider this first.

If paying by cheque is the only option available, please forward your cheque made payable to "Caravan Guard Ltd" to Caravan Guard, New Road, Halifax, HX1 2JZ. Please make sure you print your full name and postcode on the reverse and make sure that we receive your cheque before your policy expires.

Renewal guide

Inform us of changes

If your circumstances change then you need to let us know. So that changes to your policy can be made straight away we ask that you call us on 01422 396 769 to speak to our customer service team. We are open 8am-8pm weekdays and 9am-4pm weekends and most Bank Holidays. If you need to tell us your CRiS or VIN number, please use the form below.

CRiS

How can I find my caravan's CRiS number?

From 2016, model ranges were security marked with VIN Chip stickers which contain the 17 digit VIN number. You’ll find a master window label in the nearside front window’s bottom left hand corner. There’s also a label in the gas locker and then most windows should be applied with a tamper proof window lozenge.

1992 to 2015 caravans carry a 17 digit CRiS number etched onto windows as well as a VIN or chassis number on the A frame or by the door. CRiS numbers begin with ‘SG’.

Folding campers and trailer tents should have a chassis number on the A frame also.

Any questions?

What will happen?

Report your claimAs the underwriters of your policy, RSA will handle your claim and pay any settlement. When you report your claim, you’ll be given a dedicated claim handler and claim reference number.

Providing further informationYou may be asked to send photos or estimates for any repairs.

Assessing the loss or damageOccasionally a loss adjuster may visit to assess the damage to make sure your settlement is fair.

Settling your claimWhen everything is in order, RSA will review all the information and settle your claim.

Kenmore Caravans Ltd is an Introducer Appointed Representative to Caravan Guard Limited.Caravan Guard Limited is authorised and regulated by the Financial Conduct Authority. Cover only available to UK residents (including Northern Ireland). Calls may be recorded.

9.1/10 is the average overall claims satisfaction score of 471 touring caravan and motorhome customers surveyed in 2019.

One Month Free discount terms: A discount equivalent to one 12th of the annual premium will be deducted before Insurance Premium Tax (IPT) is applied. If paying by direct debit the discounted premium will still be paid in 12 equal monthly amounts. One month free discount does not apply to legal expenses or breakdown covers. Not available in conjunction with any other offer. No cash alternative will be offered. Minimum premiums apply. We reserve the right to withdraw offers at any time.

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