1) You received a damaged item from the courier2) You have proof of purchase (order number, delivery note, bank statement).3) The goods must be in an 'as new' condition and return in the ORIGINAL, undamaged packaging along with the accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.4) The product must not have been used or installed or had any data inputted.5) All sealed items must not be opened. In case you have opened the seal, please refer for assistance to the relevant service center indicated on the warranty information.

Please note that for hygienic and logistical reasons, some items are not returnable. If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item through Pos Laju (other courier service are also accepted) to: