Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

On September 9th, 2012, I gave Tom Hjermstad, d/b/a Consolidated Flooring, a check for $1700.00 for the purchase and installation of carpeting at one of my apartment units.

Mr. Hjermstad showed me carpet samples, measured the apartment and agreed to return in 2 days with the carpet for installation.

Mr. Hjermstad claims to have purchased the carpet from Floorco Wholesale but never installed the carpet or returned my money. He never again answered his phone. He did however send me emails promising to someday return my money. He has never made an attempt to even return a portion of the money he took from me.

I wanted to make your company aware of my situation so that you do not include him on your "Preferred Installer List or recommend him to your customers for installation jobs.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: nck - ()

we gave tom a $250 deposit as he tried to continuously tell us his brother died, his truck was broke down etc.

so we found out later on that he had used these excuses continously to different people

we know of his current where abouts it, as we spent an additions $700 on transportation, disposal of old carpeting etc, after forcing him to install it for an additional $320, we also picked him up just to make him stop lying about his situation.

if you would like his current address for a law suit please let me know. many people are searching for him

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.