If you did not manage to find the answer in documentation and still require assistance, please contact us directly via live chat or support ticket.

Once you submit your Support Case you will receive an email notification, which includes your Support Case reference number and the approximate length of time it will take us to contact you in regards to your Support Case. Please save this email for your reference.

Our live chat support is available Monday through Saturday from 2AM – 3AM EST & 9:30AM – 10:30AM EST. When you visit our knowledge base, the “Chat With Us” link will appear at the bottom of your screen! Our live chat support is available for fast access of users and answering general, sales and light technical issues. If your computer is smoking, that is NOT a light technical issue. Please, mind, if the question is too specific, you may be asked to open support ticket for further detailed investigation and check of our tech engineers.

Support for our items includes:

Responding to questions or problems regarding the item and its features