Quinny Support

Frequently Asked Questions

Choose stroller

Choose topic

Are the covers of the Quinny Buzz washable?

Stroller covers are machine washable, using the delicate or a gentle cycle at 30° and a delicate fabrics detergent. Alternatively, you can handwash the cover. Do not use dryer. ⇗

How do I inflate the tyres of the pram?

The tyres are fitted with car-type airvalves. You can inflate the tyres with the supplied pump, or at a garage. You need to remove the valve cover and then you can inflate the tyre (similar to pumping a bike tyre) Note: Do not exceed the maximum pressure ⇗

To what maximum pressure can I inflate the tyres of my pushchair?

The maximum pressure that the tyres should be inflated to is 26PSI/1.8 bar. If the tyres are not inflated to the correct pressure it will increase wear and tear, and a ride with the push chair will be less pleasant. Please note that the tyres should be deflated for storage. ⇗

Where do I find the model number on my Quinny Buzz to register my product?

The model number (batch code) of your Quinny can be found on the washing label of the seat. ⇗

Are the covers of the Quinny Buzz Xtra washable?

Stroller covers are machine washable, using the delicate or a gentle cycle at 30° and a delicate fabrics detergent. Alternatively, you can handwash the cover. Do not use dryer. ⇗

To what maximum pressure can I inflate the tyres of my pushchair?

The maximum pressure that the tyres should be inflated to is 26PSI/1.8 bar. If the tyres are not inflated to the correct pressure it will increase wear and tear, and a ride with the push chair will be less pleasant. Please note that the tyres should be deflated for storage. ⇗

Are all Quinny products legally approved?

Each Quinny stroller complies with the latest European standard for strollers, EN1888:2003. ⇗

Are rips and tears covered by the 24 months warranty?

Rips, tears, burns and holes resulting from daily use are not covered under the terms of our warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Quinny becomes damaged and this damage is not covered by our warranty, we can repair it or supply a spare part at a reasonable charge. ⇗

Is it safe to hang a bag onto the stroller?

We strongly advise against hanging any bags onto the stroller, as this may cause the stroller to become less stable, increasing the risk of the stroller toppling over with your child inside. ⇗

Can I order spare parts for my Quinny?

If your service request is not included in the warranty, spare parts can be ordered via your local retailer at a reasonable charge. ⇗

Can I use my stroller if it is broken ?

For the safety of your little one, you should not use a stroller if any part is broken, torn or missing. ⇗

How can I find out the status of my repair order?

Information on the status of your repair is available to you via your retailer. When your retailer provides us with your mobile number we can send you a personal text messages, to update you on the repair for free (receipt, shipping and customer satisfaction). ⇗

How do I send my Quinny in for repair?

Your best choice for quick service is to visit your [Brand] dealer or retailer . Our 24 months Warranty is recognized by your Quinny dealer/retailer. You must present proof of purchase, made within the 24 months preceding the service request. If your dealer/retailer has pre-approved the service request by our Quinny Service, we pay for shipment and for return freight. ⇗

What's the warranty on my Quinny?

Your stroller has a 2-year warranty. Check the Quinny Support section on this site for details. Contact your supplier to submit any warranty claims, presenting an original proof of purchase. ⇗

How long will a spare part delivery take?

Our typical turnaround time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via your retailer. ⇗

How long will my repair take?

Our typical turnaround time is 2-3 business days, not including: – special order parts, which require 7-10 business days – transit time, which may vary, depending on the destination. In some cases we can get the repair back to you sooner. In rare cases, it may take longer. ⇗

I hear Quinny has a 24 months warranty. What do I need to do to get it?

Our 24 months warranty applies to every Quinny purchase. For all requests under this warranty regarding defects in materials and workmanship, you must present proof of purchase, made within the 24 months preceding the service request. ⇗

I would like to maintain or repair my Quinny. Where can I order parts?

Ask your Quinny retailer, who can inform you about the available spare parts, pricing and delivery time. ⇗

Is it possible to mount the carseat (group 1) on the frame of my pushchair?

It is not possible with our current products. We take great care about safety, quality and easy use in developing our products. To do this would require that we compromise on these aspects, which we are not prepared to do. ⇗

Is normal wear and tear covered by the 24 months warranty?

We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Quinny product, it will eventually begin to show age and wear. The 24 months warranty covers defects in workmanship and materials, but not normal wear and tear. ⇗

Does my child need to use the harness when seated in the stroller?

Always securely fasten your child inside the stroller, even on short walks. Children are curious and quick and the harness prevents your little adventurer from getting hurt. ⇗

Do I use a silicon-spray or other lubricants to care for my Quinny?

Avoid lubricants as the oily substance attract dirt and dust. We recommend you use a dry Teflon spray or furniture polish instead. ⇗

My raincover fogs up. Why is that?

However unpleasant a fogged up raincover because your child can’t look out properly, it is a natural occurrence. It’s caused by varying temperatures due to a combination of rain, colder outside temperature and warm inside the raincover temperature. ⇗

What are the D-rings for on my Quinny?

You can opt to attach an additional safety harness to these D-rings. ⇗

What does the 24 months warranty cover?

Our 24 months warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Quinny product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you. ⇗

What is a 3 in 1 system?

A 3-in-1 system, also called a "combi", provides for 3 combinations with 1 frame. With the aid of an adator set the frame can be combined with the prambody/pram body (birth toapprox 6 months), or with a Maxi-Cosi car seat (birth to approx 12 months) or with the standard fabric (birth to 15kg/approx 3,5 years) ⇗

What is not covered by the 24 months warranty?

Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the warranty. ⇗

What is the difference between a buggy, a pushchair and a pram?

A buggy is a small stroller with a compact fold in length and width (3-D fold). It’s normally used when your child is older and can sit independently. A stroller or pushchair is a larger size frame that comes with a recline seat and/or a removable carrycot for baby’s first couple of months for a lie-flat sleeping comfort. ⇗

What's the use of product registration?

Registering your Quinny product offers many advantages: you will receive news on useful accessories and Quinny products. We will also share news and tips to help you make the most of your Quinny stroller. It’s also good for us to know how to reach you in case of a really important issue relating to your stroller. ⇗

Where does the 24 months warranty apply?

Our 24 months Warranty is recognized by your Quinny dealer/retailer(1) . You must present proof of purchase, made within the 24 months preceding the service request.

(1) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained. ⇗

Which Quinny products are compatible with the Quinny Foldable carrycot?