We are so confident that your hard work along with our patient, caring tutors will increase your grades that we guarantee that if you work with us for at least 8 hours a month for six consecutive months, you will see an improvement in your grade in the subject we are helping you with.That said, it is quite unusual for a company to offer to refund its customers hundreds of dollars, so we hope you will understand that we want to be as clear and careful as possible as we explain the rules of our partial money back guarantee. If you have any questions or concerns about our guarantee please contact us at info@tutorservice.com so that we may clarify this for you.

To qualify for our 50% money back guarantee you must work with our tutors for a total of 8 hours per month, for each of six consecutive months, in the subject you want covered by our guarantee.In other words, you are always welcome to have sessions with tutors in numerous subjects, but if you want to be covered by our guarantee for a particular subject, you must spend at least 8 hours per month working in a single subject. For example: In September you spend 9 hours in session with tutors. 8 hours is in algebra and 1 hour is in English. Such a month would qualify as a full month towards the guarantee for algebra. On the other hand, if you spend 7 hours with algebra tutors and 2 hours with English tutors, such a month would not qualify because you would not have spent 8 hours with our tutors in any single subject.

To qualify for the guarantee you must be a student in grade 6 through 12, enrolled in an accredited public, private, parochial, or charter school in the United States or Canada.You must live in the United States or Canada and attend school in the United States or Canada to qualify for our guarantee. If you are enrolled in an online school, both it and you must be located in the United States or Canada, and the school must be fully accredited.

To qualify for the guarantee you must either be taking the same course across six months, or be transitioning from a natural prerequisite course without a break in time longer than a summer.If you start working with us in the beginning of a grading period (such as a quarter, trimester, or semester), and you have yet to receive your first mid-term grade, we look to your final grade in the prerequisite course as the starting point for your grade comparison. For example, if you start working with us in September before you have your mid-term grade in Algebra II, we look to your grade in Algebra I as your starting point. If you are taking a course for which there is no natural prerequisite the clock on your six months does not begin until you have received your first grade in the course, which could be your mid-term exam. If you are unclear whether a particular course has a qualifying prerequisite course please email us right away at info@tutorservice.com.

You must be between the ages of 10 and 19 and not have a learning disability.We believe that our service is an excellent fit for many students with learning disabilities but have yet to gather sufficient data to be ready to offer all such students our money back guarantee. If you have a learning disability we would like to hear from you to learn from your experience.

Your school/subject must report grades in a way that allows us to see your improvement.Different schools have different grading scales and systems for measuring academic progress. We guarantee that if you work with us your grade will go up at least the equivalent of a half-step letter grade, meaning, for example, from a C to a C+, or from a B to an A-. If your school uses a numerical grading system we guarantee your grade will increase at least two points, for example from a 79 to an 81. Please note that our guarantee does not apply to schools/subjects that offer grades of A, B, C, D, and F without pluses and minuses, or other coarse scales such as U, S, VS, E or Pass/Fail.

Our guarantee does not apply to students who start with an A in a subject, or who start with a numerical grade within 10% of the highest grade available in their school’s grading system.Working with our tutors for four hours per month is probably enough to get you from an A to an A+ but some teachers only give out a limited number of their highest grades.

You must make a good faith effort to learn the material. You must complete all major assignments and exams.What we guarantee is that if you make a good faith effort to learn, and include us in your effort, you will see results. If your grade does not increase because you fail to show up for your mid-term, or because you did not complete an important project, paper, or take-home exam, you are not eligible for our guarantee.

Sessions for which you request credit do not count towards the requirement to spend 8 hours per month working with our tutors.As you likely know from our Terms of Use, we guarantee the quality of every session. If you have a session that does not meet our standards of quality, and you request (and receive) credit for that session, the time you spent in that session does not count towards your 8 hours that month. For example, if you spend 8 hours in algebra sessions during a month and request credit for a 1-hour session, you have only spent 7 qualifying hours with the tutors for that month and must spend at least 1 more hour with tutors (in your subject) that month in order for the month to count as one of the six consecutive months.

Your grade must go up (or not go up) in a way that we can verify and confirm.If you submit a request for a refund under our guarantee, you will be required to submit a form to us, signed by both you and your parent (or legal guardian), authorizing your school to release your records to us for verification.

If you qualify for the refund under our guarantee, we will refund you 50% of what you spent on tutoring in the qualifying subject, up to a maximum of $360. For example, if you buy a 50 hour math package for $750 and you use 8 hours per month over 6 consecutive months, those 48 hours would then qualify for Our Better Grade Guarantee. In other words, 48 sessions at $15 equals $720. If your grade does not go up we'll refund you 50% of $720 (or $360) if you qualify.

There is a limit of one refund per household and/or family.

Any filing of a false claim is considered fraud as set forth and governed by our Terms of Use.

Refunds will be issued in the form and manner chosen by TutorService.com.This means that we reserve the right to refund a credit card or mail a check as circumstances dictate. It also means that we use our judgment when determining to whom the refund will be issued. (Our default rule is we will refund the person who paid for your tutoring.)