Any items removed from hand luggage at the security checkpoint can be kept at the information desk for 72 hours at a cost of €3.50. If they are not reclaimed within 72 hours, they will be destroyed.

Lost property

Items of lost property are held at the information desk for around ten days. Then, they will be held at Anglet Police Office, Anglet Town Council, 1 rue Amédée Dufourg, 64 600 Anglet -FRANCE.

Protecting your bags

Protective covers and boxes for your pushchairs, luggage and bikes are available for purchase from the information desk.

Plastic covers for pushchairs and bags: price: €1.50

Cardboard boxes for bikes: price: €11.50

Wi-Fi

Wifi is available inside the terminal.

Mailbox

A mailbox is available outside the terminal building near the parking payment machine.

Cash withdrawal

An ATM is available in the terminal, next to the bar/restaurant.

First aid room

The first aid room is located beside the information desk. For any enquiries, contact the information desk.

Information on peak hours

Risk of congestion at the security checkpoint:

Luggage

Cabin luggage
You are entitled to carry, at your own risk, one item of cabin luggage per person. Please contact your airline for restriction details.

Aircraft hold luggage

All hold luggage must comply with your airline’s regulations. Different airlines may apply different restrictions or charges to large objects such as bikes, golf clubs, surfboards, etc. Please contact your airline for details.

Oversize luggage

Large objects (bikes, golf clubs, surfboards, etc.) should be checked in at the oversize luggage desk (Arrivals hall).

For security reasons at Biarritz airport, all bikes must be placed in protective cardboard boxes, the handlebars and pedals must be removed and the tyres must be deflated. Protective cardboard boxes for bikes 175 cm x 21.5 cm x 86cm) and plastic sacks for pushchairs can be purchased from the airport information desk (€11.50 per box & €1.50 per

Items removed from hand luggage

Any items removed from hand luggage at the security checkpoint can be placed in the left-luggage office for a maximum of 72 hours at a cost of €3.50. If they are not reclaimed within 72 hours, they will be destroyed.
Luggage Department & lost property
If you have any problems with luggage on arrival, please go to the Airport information desk.
Email: servicebagages@biarritz.aeroport.fr
Items of lost property are held at the information desk for around ten days. They will then be held at Anglet Police Office, Anglet Town Council, 1 rue Amédée Dufourg, 64 600 Anglet -France.

Luggage service

For lost or damaged luggage, please contact the information desk.

Passengers must keep the ticket stub and luggage label receipt handed to them at check-in as they will be asked to produce them in the event of any problem or dispute.

Travelling with animals

In the cabin

Certain airlines allow animals which weigh less than 5 kg and which are transported in an appropriate container, to travel in the cabin. As a general rule, excess baggage prices apply to the transporting of animals. We recommend that you inform your airline of your intention to travel with an animal when booking your tickets.

In the aircraft hold

Certain airlines allow animals which weigh more than 5 kg and which travel in an appropriate container, to travel in the aircraft hold. As a general rule, excess baggage prices apply to the transporting of animals.

Most airlines accept to transport guide dogs and other assistance dogs. However, please contact your airline for full details.

We recommend you inform the airline of your intention to travel with an animal when booking your tickets.

Security measures

Articles prohibited in hand luggage

Firearms or other weapons and, in general, any pointed or sharp-edged objects

All items which are prohibited from travelling in the cabin must be placed in checked baggage (hold). If these regulations are not complied with, you will have to return to the check-in desks to check the item into your hold baggage. You are also able to leave the item at the information desk. It will be kept for 72 hours for a fee of €3.50. After 72 hours, the item will be destroyed.

ATTENTION!

Warning: Restrictions on carrying liquids, gels or similar products in your cabin luggage can be consulted on the DGAC (French Civil Aviation Authority) website (www.aviation-civile.gouv.fr).

Travel documents

A valid passport or identity card is required for all domestic and international destinations, including children.

In certain countries, travellers must carry visas, vaccination certificates, prefectoral authorisations to allow children to leave the country, or a passport that will still be valid for several months after the scheduled return date.

From January 15, 2017 minors travelling alone must carry a written authorization to leave the country for all international flights including european flights and the copy of the ID of the person who signed this authorization.

Contact your travel agent or airline before travelling for more information.

Customs and tax removal

Certain goods or products must be declared to customs or are subject to specific administrative formalities. For more information, consult the following website: www.douane.gouv.fr

Your export sales forms must be stamped at your exit point from the European Union.

If Biarritz airport is your exit point from the European Union and you could not get the export sales forms stamped there, you will have to send them for regularisation to the following address within 6 months of the date of purchase: Direction Régionale des Douanes de Bayonne – 6 rue Albert 1er CS 40002 – 64109 Bayonne – FRANCE

Passenger rights

Unaccompanied Minors

Children from 4 to 12 years of age may travel alone as unaccompanied minors provided they do not have a major handicap. Some airlines provide this service, which may or may not be free-of-charge, depending on the airline. For information, please contact your airline or travel agent.

Check-in

Unaccompanied minors must check in no later than one hour before departure time. The adult who brings the unaccompanied minor to the departure airport must fill in an identification sheet containing the details of the person who will be collecting the unaccompanied minor from the arrival airport. The unaccompanied minor must have a valid passport or identity card, a written authorization to leave the country and the copy of the ID of the person who signed this authorization for all international flights including european flights.

The child will be handed a special “unaccompanied minor” envelope containing his/her ticket and identification sheet. The child will keep this envelope for the duration of the flight.

The person collecting the unaccompanied minor from the arrival airport will be required to present an identity card or other form of valid identification. The unaccompanied minor will only be entrusted to the care of the person indicated on the sheet filled in at the unaccompanied minor’s departure airport.

Check-in

Latest Check-in Time (LCT)

The latest check-in time is specified on your ticket (IATA).

We recommend you check in at least 2 hours before departure for national flights, and at least 2 ½ hours before departure for international or charter flights.

Self-service check-in

You can check in on the internet or using the terminal check-in kiosks. Online check-in has many advantages:

Speed

Choice of seating

No queues

If you have no hold luggage, you can go straight to the boarding gate when you arrive at the airport

If you have hold luggage, you just have to drop it off at a specially reserved desk.

REMINDER: Online check-in is only for passengers:

with an electronic ticket

not travelling with infants

with no specific requirements at the airport (passengers travelling with pets, children travelling unaccompanied, etc.).

If you have no hold luggage, you can go straight to the boarding gate when you arrive at the airport. For passengers with hold luggage, go to the quick drop-off desk.

Checking-in using a terminal check-in kiosk

This service is available 5 hours. before departure.

Choose a check-in kiosk inside the terminal

Choose your seat

Print out your boarding card

If you have no hold luggage, you can go straight to the boarding gate. For passengers with hold luggage, go to the quick drop-off desk.

Checking-in using a mobile phone

You can do everything on your smartphone, purchase a ticket, check in and receive your boarding pass.

For some medium- and long-haul flights* on departure from Europe, customers can then receive their boarding pass directly on their mobile phone as an SMS, MMS or e-mail from 30 hours before the latest check-in time. This free service is available on all types of mobile phone and provides significant time savings. The iPhone application also means customers can store a boarding pass and have direct access at any time, even when they are not connected. At the airport, customers show their boarding pass on their mobile phone to:

check in any baggage at the baggage drop-off counter,

go through the security checkpoint,

access the lounges for those allowed,

board at the gate, with optical reading of the bar code,

board the aircraft, by presenting the screen of their phone to the crew

Persons with Reduced Mobility

A special transport support service is available for disabled passengers. Please contact the information desk for further information. Special parking spaces for the disabled are also reserved in the P1 confort parking area, or dropp off area, just outside the entrance to the main airport building. There are no special requirements relating to disabled passengers boarding aircraft, but you should make sure that your airline has been informed with enough advance notice if you wish to benefit from all the airport services on offer.

It is not necessary to request assistance for your entire itinerary on the day of your trip. You may call for assistance at either your departure airport or your arrival airport, as needed.

Walking distances:

The walking distances from check-in to the plane are very short:

– All boarding gates are located directly behind the check-in area.

– For most planes not connected to the terminal by a jetway, the walking distance between the boarding gate and the plane is less than 100 m.

Our quality-assurance commitments

Our services extend from the time you park your car in the car park or are dropped off in the quick drop-off lane right through to your departure. Equally, on arrival, they extend from the time your aircraft lands right up until you leave the airport for the entire duration of the period of airport traffic opening hours.

Usual waiting times for PRM assistance

Upon departure with prior reservation: under 10 minutes for 80% of passengers

Upon departure without prior reservation: under 25 minutes for 80% of passengers

Upon arrival (after all passengers have disembarked from the aircraft):

with prior reservation: under 5 minutes for 80% of passengers

without prior reservation: under 25 minutes for 80% of passengers

Assistance quality assurance

Assistance may be requested:

at the entrance to the car parks (interphones at the car park entrance gates) – inside the airport building (at the entrance to the Departures hall)

at the check-in desks for each flight

at the Information Desk

At the reception desk for people with disabilities and reduced mobility

The airport authorities have installed communication facilities, notice boards and public information signs in the car parks and at the entrances to the airport building. Wheelchair-friendly facilities including ramps, toilets and lifts are also provided.

Staff training

Staff who provide direct assistance to people with disabilities and reduced mobility receive special training from the Association des Paralysés de France (the French association for people with physical disabilities), which enables them to meet each individual’s needs according to their particular disability or level of mobility;

Staff working face to face with the travelling public receive disability awareness and equality training from the Association des Paralysés de France;

Our staff attend refresher courses at suitable intervals

IMPORTANT: Please make sure you arrive at the airport at least ONE HOUR ahead of your scheduled flight departure time and at least TWO HOURS if you are travelling with a wheelchair equipped with an electric battery (as current Security Regulations require that all battery fluids be emptied before boarding). Only long-haul aircraft are equipped with wheelchairs and special toilet facilities.

FAQ

A valid passport or identity card is required for all domestic and international destinations, including children.

In certain countries, travellers must carry visas, vaccination certificates, prefectoral authorisations to allow children to leave the country, or a passport that will still be valid for several months after the scheduled return date.

Contact your travel agent or airline before travelling for more information.

What is the latest time that I can check in by before my flight?

The latest check-in time is specified on your ticket (IATA).

We recommend you check in at least 2 hours before departure for national flights, and at least 2 ½ hours before departure for international or charter flights.

What am I not allowed to bring in my luggage (hand luggage or hold luggage)?

Articles prohibited in hand luggage

Firearms or other weapons and, in general, any pointed or sharp-edged objects

All items which are prohibited from travelling in the cabin must be placed in checked baggage (hold). If these regulations are not complied with, you will have to return to the check-in desks to check the item into your hold baggage. Any items removed from hand luggage at the security checkpoint can be placed in the left-luggage office for a maximum of 72 hrs at a cost of €3.50. If they are not reclaimed within 72 hrs, they will be destroyed.

Warning:

Restrictions on carrying liquids, gels or similar products in your cabin luggage can be consulted on the DGAC (French Civil Aviation Authority) website (www.aviation-civile.gouv.fr).

I’ve lost or forgotten an item; who should I contact?

Items of lost property are held at the information desk for around ten days. They will then be held at Anglet Police Office, Anglet Town Council, 1 rue Amédée Dufourg, 64 600 Anglet.

Can I connect to the Internet inside the terminal? Is there a public computer inside the terminal?

Wifi is available inside the terminal.

What are the formalities for travelling with an animal and who should I contact?In the cabin
Certain airlines allow animals which weigh less than 5 kg and which are transported in an appropriate container, to travel in the cabin. As a general rule, excess baggage prices apply to the transporting of animals. We recommend that you inform your airline of your intention to travel with an animal when booking your tickets.
In the aircraft hold
Certain airlines allow animals which weigh more than 5 kg and which travel in an appropriate container, to travel in the aircraft hold. As a general rule, excess baggage prices apply to the transporting of animals.

Most airlines accept to transport guide dogs and other assistance dogs. However, please contact your airline for full details.

We recommend you inform the airline of your intention to travel with an animal when booking your tickets.

The taste’n fly bar has a wide range of take-away regional products as well as sandwiches and drinks.

How can I book assistance for passengers with reduced mobility?

There are no particular conditions concerning passengers with reduced mobility boarding the aircraft. It is important however to inform the airline in advance to ensure that you can benefit from the services provided.

A transport service for people with reduced mobility is available: for more information, contact the information desk which is open every day:

After contacting the quality department, and if no satisfactory response has been received within 60 days, the customer may contact the French ombudsman for the tourism and travel sector (médiateur du Tourisme et du Voyage) whose contact details and procedure for referral are available on its website:www.mtv.travel

Your e-mail address must be collected to process your request for notification. Your e- mail address is sent exclusively to authorized personnel from SMAEABAB, member of the communication department and will be stored until you unsubscribe.
Pursuant to the French Data Protection Act, you have the right to access, correct and object to your personal data, which you can exercise by sending a request via this form or by mail to the postal address in section I of our confidentiality policy (or DPO mail address). Link to confidentiality policy.