Terms, conditions, and cancellation policy

Single-day trips

Payment for single-day trips is due at time of booking. All cancellations must be made in writing. Cancellations made at least 30 days in advance will be refunded in full refund less a $25 processing fee. Cancellations made at least one week in advance will receive a 50% refund, and cancellations made at least 72 hours in advance will receive a 25% refund. No refund will be given for cancellations made less than 72 hours in advance, for guests who arrive late for a trip, or for guests who depart early. Itinerary is subject to change for reasons including but not limited to weather, safety, and group ability. Eligible customers whose expectations are not met will be entitled to a full refund if requested within 72 hours of their hike. Customers who cancel in advance or do not show up for their hike are not eligible for a full refund.

Reserving a multi-day backpacking trip

A $150 deposit is required to reserve a spot on a multi-day hiking tour. The remaining balance is due 90 days from the departure date, unless the trip was booked fewer than 97 days in advance, in which case the remaining balance is due within one week.

Backcountry permit availability is not guaranteed, and some permits may be difficult to obtain. If a permit is unavailable for the requested date on the requested itinerary, any payment to Canyonology Treks will be refunded in full.

Participants will be required to sign a liability waiver, review and understand the inherent risks of participation, and complete a pre-hike questionnaire. Additional forms or documents may be required in special cases. Participation is subject to completion and review of pre-hike information. Canyonology Treks reserves the right to cancel reservations for any reason, including health and safety concerns. In the event that Canyology Treks exercises this right, the trip fee will be refunded in full.

Listed prices are per person per trip. Associated costs, such as airfare, rental cars, and hotel lodging before or after the hiking tour, are the customer’s responsibility and are not included in or covered by the list price.

Multi-day trip itineraries

Itineraries may vary from those described. Backcountry permits for all destinations are in limited supply, and flexibility helps. Before a permit is issued, departure dates and the exact itinerary are subject to change. For example, we may depart a day earlier, or we may camp at one stream instead of another. After a permit has been issued, dates and itinerary will not change.

Canyonology Treks will not request permits that do not meet your criteria — e.g., we will not request alternate trip dates for which you are unable to travel, and we will not request alternate campsites that do not align with your group’s interests.

Cancellations, rebooking, and refunds for multi-day trips

Cancellations made at least 90 days in advance will receive a full refund, less a $50 processing fee. Cancellations made between 30 and 89 days in advance will receive a 75% refund. Cancellations made between 29 and 15 days in advance will receive a 25% refund. Cancellations made less than 15 days in advance are not eligible for a refund.

Alternately, participants may request to rebook their trip for a different date range. Eligibility is subject to permit and trip availability. Rebooking requests made at least 30 days in advance of the original trip date require a $25 processing fee. Rebooking requests made less than 30 days in advance require a $50 processing fee. Participants may rebook a reservation a maximum of two times. Processing fees are calculated per person per trip.

Canyonology Treks will only refund trip fees it has charged — not the cost of airfare, rental cars, or other expenses associated with the trip.

Travel insurance

Because illness, injury, and cancelled flights can affect travel plans, Canyonology Treks suggests that guests purchase travel insurance. Travel costs associated with a trip to Grand Canyon can add up — travel insurance helps to prevent against losses if your trip is cancelled for unforeseen reasons.