Advantage Computer Systems offers a mobile repair service
only, where we come to you, and either fix your PC "On-Site"
or should the work required to be done on your PC be a little
bit more extensive or time consuming, then we will take the
PC away, repair it, and then deliver it back to you.

You may require our PC repair services for a variety of reasons,
your computer may have a virus, it may be encountering a specific
error or problem, or it possibly might have stopped working
altogether and be a hardware fault. To aid in a speedy and
efficient repair we ask that you have the following items
ready with your PC upon our arrival:

1. All
Floppy Disks or CDs that came with your computer.
2. Your Windows installation CD and serial number.
3. All the driver and utility disks or CDs that you have for
your PC.
4. Any other disks, CDs and serial numbers that may be relevant,
for example if you are having a problem with Microsoft Office
it would be helpful if you had your MS Office CD and serial
number at hand.

In some
cases formatting your computer and reinstalling the operating
system is not only the best overall solution but also the
quickest. If this procedure takes place at your premises then
the “onsite repair charges” apply, however if
we take your computer back to our base to complete this task
then the “Format & Reinstallation” charge
will be applied instead.

A
format and Reinstall entails the following:1.Backing up all available / required data on the
hard disk drive
2.Formatting the hard drive ( wiping ALL data from it ).
3.Reinstalling the version of Windows that you were using
previously ( unless you also wish to upgrade the version at
this time ).
4.If previously installed we will also re-install Microsoft
Office at no extra charge, however you must make sure you
are able to provide us with your CD key.

If you require additional software installed, additional labour
charges to the "Format & Reinstall" Charge may
apply. Also if the additional software that you require to
be installed is software you have purchased, you will also
need to provide us with the installation CD. However if it
is software freely available for download ( shareware, opensource,
freeware ) we can download the software again for you if you
do not still have the original installation file.

For those
clients that are connected to the internet via ADSL / Broadband,
Advantage Computer Systems also offers a "Remote Access
Admin / Repairs" Service. This is especially useful if
you are for example located in country W.A, Although it is
offered to everyone in WA.

What this involves is simply making an appointment, downloading
a small single file from our website that will allow us to
log in upon you clicking it, Once we have finished and close
the connection, we are unable to log in again unless initiated
by you clicking on the file again. Its that easy. Plus, everything
we do, you will be able to watch on your PC as we do it.

One of
the most important areas of a business's I.T infrastructure,
is data protection. Quite often the cost of replacing a business
computer is negligable compared to the cost of losing all
the data stored on it. Computer hardware can easily be replaced,
unfortunately the same can not be said for your companies
data, unless you have a good data back-up system in place,
and the sad truth is, many companies today, still don't!!

It is sometimes percieved to be either expensive, costly,
or too complicated, this simply isn't the case. One of the
other main reason's why a bussiness might not have an adequate
Back-Up System in place is possible confusion. Many businesses
for example will do their MYOB or Quicken Back-Ups, thinking
that is all their important data backed-up, but what about
all the other data on a PC, all the files in "My Documents",
emails, calander appointments, contacts information, pictures,
databases, or other data associated with an important piece
of software that your company uses. ALL of this data can be
backed up efficiently, easily, and without a huge cost involved.
The 2 main questions that normally need answering are, how
often should I back-up? and What back-up method should I use?
The answers to these two very important questions all depends
on the amount of data that needs to be backed up, and if you
somehow lost all your data today through fire, theft or hardware
failure, how much data would you be prepared to lose? For
some bussinesses a weeks worth of data would be easily input
again, for others inputting a weeks worth of data would be
a massively costly exercise, and therefore would require daily
back-ups.

Advantage Computer Systems can assess your business's data
back up needs, and can help you determine which data back-up
system would be right for you, and how often the data back-up
should be performed. We can then implement that system for
you, supplying any hardware or software that may be required,
setting it up, and explaining to you anything you need to
know, or if the back-ups will be performed manually, then
how to go about the process.

If your
bussiness has not currently got an adequate back-up system
in place, then please call us to make an appointment in order
to protect your business's data.

The cost
of a computers downtime or related equipment for a business
can be expensive, we have all come to depend on computers
and the internet to such a large degree that it is sometimes
debilitating when we find ourselves or our business left without
them, if even for a short time. And as with anything "Prevention"
is always better than "a cure".

With that in mind Advantage Computer Systems offers a few
Service packs that your business can benefit from in terms
of keeping your PC's as trouble free as possible. The Service
Packs are designed to ensure a regular visit to carry out
ongoing maintenance or to deal with any new small issues that
have arisen, before they turn into large issues. Examples
of work that could be carried out on these regular visits
range from virus scanning & removal, adware, spyware,
and malware scanning and removal, defragging of PCs, Checking
the back up system is working effectively, implementing new
I.T solutions that your business could benefit from, resolving
any new issues that have arisen since the last visit, or upgading
the current I.T infrastructure as your business or bussiness
needs grow.

Obviously every bussiness is different, and so are their requirements,
for some using the standard call out as and when you need
it may be sufficient, for others a regular monthly visit may
be needed, or even a regular weekly visit. Below are a few
Computer Maintenance Service packs that should cover the requirements
of most businesses. If you would like to discuss your needs
any further before choosing to purchase one, please give us
a call, and we'll help or guide you to decide which service
pack might be most appropiate for you or your business.

Our aim is to provide those businesses, who don't have enough
need to hire a full-time I.T person, with your very own in-house
I.T person, on a regular basis, that will become more familiar
with your I.T requirements, as well as your business as time
goes on, and therefore being in a much better position to
offer you good advice.