All of our consultants at RGF Professional Recruitment India remain contactable through calls, emails or even video conferences and will continue to support you with your recruitment needs in these uncertain times.

Company overview

Company Profile:
We are a leading global mobility solutions provider catering to the Business of Tomorrows. We are a subsidiary of Tech Mahindra and a part of the 21 billion $ Mahindra Group. Our solutions are deployed by over 130+ mobile service provides and financial institutions in over 95 countries and enrich the lives of over 2 Billion people globally to deliver a better future. With 18 years of experience and 8 product lines, we have seen double digit growth in the last 3 years. We enable service provides to enhance customer experience, rationalize costs, and accelerate revenue growth.
Our portfolio spans across multiple domains:
 Mobile Financial Solutions: 130+ deployments, empowering 1 billion+ people globally
 Digital Lifestyle Solutions: 65+ deployments globally
 Messaging Solutions – 80+ deployments, process 1 trillion messages annually
 Consumer Value Management – 40+ deployments across 25+ countries
 Mobile Data Solutions – 1 billion hits/day in a single deployment
 Business Solutions – 230+ million subscribers catered to in a single deployment
 Managed Services
Recent Awards/Recognitions
 We are 2 time GLOMO Award winner
 Positioned in Gartner Magic Quadrant on Integrated Revenue and Customer Management for CSPs in 2016 and 2017
 Won Africacom awards in 2017 in the ‘Best Mobile Financial Services’ category
For more information, please visit www.comviva.com

Job description

Customer Value Delivery  Spearheading a team of professional (from analytics and consulting team) to drive customer value management strategies and operations leveraging Comviva’s Platform.  Consulting Client on Segments and Revenue enhancement  Interacting and manage relationship Country’s CXOs and Marketing Heads.  Make a valuable contribution to the client’s Customer Value Management practice and contribute to overall day to day governance.  Build and maintain a solid understanding of the client’s infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management
strategy, operations, performance and revenue generation.  Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client.  Methodical approach towards campaigns design, documentation and prioritization as per client demands as well as internal targets-weekly, monthly & quarterly.  Manage product release updates and involve in Data Analysis and Reporting.  Ensure the campaign-to-market process for assigned campaigns is managed maintaining high standard and within SLA.  Effectively articulate product value proposition.  Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance.  Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement.  Negotiate, agree and maintain & monitor Service Level Agreements with the client within company's or unit's policy guidelines.  Lead weekly & monthly performance reviews with client.  Identify opportunities for improvement in business practice.  Study market requirements on an on-going basis to identify opportunities for incremental revenues.  Track competitor activities in various domain and flash reports and dashboards.  Interface with Comviva’s technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem  Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt.  Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the client

Additional information

Objective of the role
We are looking for a CVM Business Operations professional who will act as a consultant to support one of our clients in the region / zone by suggesting and driving Business Operations. The outcome expected are as follows:
 Achieve Client’s net incremental revenue target by leading revenue planning and strategy execution
 High client satisfaction achieving trusted advisor status
 On time campaign delivery, on-budget deployment of projects and On-time payments are made
 Make sure revenue/gross margin and profitability targets from the client are achieved