Customer Service

Phone & Email Customer Support

Customer service is a central value of Alliance Reservations Network. We want to make sure our customers and our customers’ customers are well served. As such, Alliance includes customer service with its hotel booking engine. Our agents provide guest booking support, including but not limited to:

Day of check-in issues

Reservation modifications

Double charges

In addition to the included customer service package, Alliance provides enhanced services for a more white-glove guest experience. For those clients who want to handle customer support themselves, we also offer a white-label customer support platform.

Full-Service Customer Support

Alliance’s full-service customer support is turn-key, meaning that we organize everything and start serving guests as soon as our client’s hotel booking engine goes live. We save our clients the trouble of setting up a call center and staffing it.

Included in the free full-service customer support is a generic 800 number or local number guests can call for support. Calls to those numbers are answered with an agnostic greeting (unbranded) from 9 am to 11 pm EST. We also offer email support during normal business hours.

Add-on Customer Service Features

​For an added fee, we offer Alliance Advantage service. This includes a dedicated number that is staffed 24 hours per day. This line is answered with a client-branded greeting. Alliance Advantage Plus includes all of this plus prioritized answering service and booking confirmation.

White-Label Customer Service

For hotel booking engine clients who would like to provide customer service in-house, we offer our customer service platform. This platform is integrated with our hotel booking engine to ensure fast, streamlined support. We provide training on the system and are always available for questions. Alliance also acts as a second tier of customer service for more complicated questions.

Get Started with Alliance Reservations Network

View more information on Alliance’s members-only hotel booking engine,or contact us using the form below.