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PIL in HC challenges Air India's ticketing migration to Travelport

Thursday, December 06, 2018

A Public Interest Litigation (PIL) has been filed in the Bombay High Court, challenging Air India’s move to migrate its complete reservation system data to Travelport platform, a travel commerce platform of Interglobe Techonlogies Quotient Pvt Ltd.

The petition contends that the “reckless and insane” move would severely undermine the troubled national carrier’s revival plans, besides having severe ramifications for the Indian aviation industry.

The PIL has been filed by a Nashik-based activist and a frequent flyer Ratan Luth on November 30. Luth has already written to AI CMD and other top officials, besides the Travel Agents Association of India, Travel Agents Federation of India and Air Passengers Association of India, warning of an ‘impending disaster’ that could be detrimental to all stakeholders.

Terming it as the latest in the series of blunders by the AI, the PIL said the decision to align with only one Global Distribution System (GDS) would create a monopoly and lead to massive losses.

Questioning the need for AI to give its entire reservations systems to Travelport, the PIL pointed out that other full service carriers rely on all three GDS providers for ticket sales globally.

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