To find the right travel insurance plan, you want to know which plans have worked best for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

You can filter reviews by selecting categories on the left. To see only reviews by people who filed claims, select the Filed Claim option.

Customers rate our travel insurance plans

(4.57 out of 5)

based on 23958 + 153 ratings and reviews.

98% of customers would recommend these plans to a friend or a relative.

Our flight was cancelled on the first day of our tour package. We made a claim for meals and unreundable costs for the lost days. CSA paid the claim in a timely manner without any hassle. We will use CSA for our next tour.

We were happy to have the peace of mind that came with being insured on our trip. All went well, and we didn't need your services, but it sure was nice knowing help was a phone call away.We have already recommended you to friends since Medicare doesn't cover you outside of the USA.

My friend who was scheduled to go on my trip with me was unable to go. Fortunately when we booked the trip I insisted she also get InsureAssist coverage.. She did and had to file a claim which I am glad to learn was covered by you without a lot of hassle. It made me feel great

The cost of the plan was comparable to similar plans and included the option to expand the basic coverage. The pre-trip emails reminding me to take my plan information and how to file a claim were very helpful. Thankfully I didn't need to file any claims but I had the peace of mind knowing I would be covered.

System for processing my claim, and personnel assigned to my claim were inflexible and less than fully helpful.
First problem experienced was claims forms were not emailed or USPS mailed to me in timely manner despite AMEX representatives' telling me twice that "they were in the mail". (Established claims in mid May...at the end of May we were still waiting arrival of claim documents. Eventually, I was told their email server does not always communicate with my email server - Comcast. I was not told of this problem when I gave them my email address.) We finally received email with claims forms in early June. I promptly submitted requested documentation to AMEX.
Then the second problem arose...AMEX did not scan all my submitted documents into their system. The scans of at least two important pages were blank in their system. Those pages became major issues to my adjuster and she stopped the adjusting process. No feedback from adjuster to me that there were issues and the process was stopped!! Once I figured out there was a problem, I was told to resubmit the "blank" pages. (Their error results in more work/expense for me!)..
A side irritant was I started receiving confusing communications from AMEX telling me my claims were closed because I did not provide them documentation. This despite the fact that I had weekly communications with their representatives about my claims. Very frustrating.experiences.
Eleven weeks after opening our claims AMEX's adjuster approved about 2/3's of claim and sent me two checks as settlement.
One claim they would not pay was cell phone calls from Copenhagen which were made to cancel reservations, change airline flights, and contact family re their and our plans. Without these calls I would have incurred additional cancellation expenses totaling at least $500 which would have been covered by AMEX. So I spent a small amount on cell phone charges to save them a large amount of money. When I asked why cell phone charges were not covered...I was told those expenses weren't noted in my policy. When I asked where I could go "on line" to see wording of the policy I was told it isn't on-line...they would mail me a copy of the policy. A copy of my policy never arrived. Go figure....!