The atmosphere, the games, and the patio with lots of seating, fire pits and plantings were awesome! The staff was friendly and the concierge was very helpful. The food choices at the hotel. The camper is touted as having food that is locally sourced and fresh, but when we looked at the menu, the only choices were personal pizzas and one soup. We got the pizzas and we're not impressed.

Bra 6,0

sep 2016

Stay here for the location. Right across the street from Pier 39, and walking distance to Ghiradelli Square, shops, and reataurants. $50 + taxes to park per night. The fire pits were not working during our stay, and they were not apologetic for that. That was one of the main reasons why we decided to stay at this hotel.

The hotel was clean and convenient to getting around the city, especially the piers and fidi, which is why we chose it. The neighborhood is very touristy, which means the restaurants aren't great, nor is the shopping, but it's close to some tourist attractions if that's the purpose of your visit. The outdoor pool and spa were an added bonus! The hotel also offered laundry machines on each floor which was nice (though detergent should be included in the cost!).
The room itself was very clean, comfortable and modern. There were USB plugs and big, bright windows as well as an ottoman for lounging while working. The included wifi isn't super fast, but can be upgraded if needed. Some of the desk staff was less knowledgeable and friendly than I would have expected, but others were great and made up for it!

Okej 5,4

apr 2015

Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.

The rooms were clean, the cleaning staff was friendly and always greated when we would pass. The breakfast was very good and had a lot of options, we always are early and it seemed to get really busy the later you ate but they never ran out of food. I felt like it was a great value! The hotel is located in fishermans wharf and is walking distance to the pier and tour buses, bike rentals, shops, and dining options. We did not have hot water the first morning however it was fixed when we got back to the hotel later in the afternoon. The concierge staff could have been better- they suggested an Italian place for dinner that had terrible reviews- - im glad I checked ahead. We also asked about bars and nightlife and she sent us to broadway street which is full of strip clubs- didn't see many bars- after the fact we figured out that we should have been closer to the beach on the same street. They lacked knowledge of the areas, I know it's a big city but they should be familiar with areas to send tourists.

Bra 6,0

jul 2016

Location and friendly staff. Room was clean and quiet 3 years ago the parking wasn't as expensive as this trip 51 plus 8 tax each night is outrageous

The staff were extremely nice and helpful. We came in pretty late and they advised places that we could go and eat that were near by. They held our bags the next day while we explored San Francisco. Our flight didn't leave until 10pm. I would stay here again. The rooms had a musty smell. But I think it's just the building

Medelmåttigt 3,4

nov 2016

I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon.
After a while they offered us free parking which was nice... but it was after I threatened to leave.
The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor.
The bed was actually decent- but NOT A KING.
I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.

A little bit of Europe in San Francisco. Very historic and nostalgic. It's not for everyone but it's perfect for people who like to meet strangers on their travels. The lack of air conditioning...but that's what you expect for such an old building.

Okej 4,0

sep 2016

We could barely fit in our room because it was so small. We were the first room across from the bathroom and could hear every time someone went pee. Like literally hear them pee. The lightbulb flickered and a curtain blind fell off. The bed was uncomfortable and room was so tiny.