Greyhound Bus company Complaint - Things Greyhound stole from me

ALBANY, NEW YORK -- My name is Rhonda Tucker, and I to am a victim of greyhounds no policy to protect or care for the passaegers or there properties. On two different occastions I filed paperwork regardind the lost of my things and twice I've gotten the same response. I'm sickly and can't do much, i have all documents saved so I have proof and no one to show it to i, m just saving it if some one could help please let me know what it is I should do thanks yours truly.