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I’m trying to make a payment for my student but it won’t recognize my sign-on info. What do I do?

I’m trying to make a payment for my student but it won’t recognize my sign-on info. What do I do?

Recently we changed to a new payment processing vendor called TouchNet. Your student needs to establish delegates for both Enroll & Pay AND also payment delegates within TouchNet. The following link provides instructions for both the student and the payment delegate. It also includes a document with screen shots that might be helpful. http://student-account-services.ku.edu/pay-online

Be sure to log in using the same email address which your student entered for you.

The University of Kansas does not mail paper invoices; instead you’ll be notified by email that a new eBill has been generated. To obtain your eBill, login to Enroll & Pay then select: Campus Finances > View/Print Bill.

Go to the KU Registrar’s home page and complete an online Fee Petition under the “Tuition & Fees” link

How do I access my 1098-T tax form?

In Enroll & Pay go to: Campus Finances, then “View 1098-T”. The first time you retrieve a 1098-T electronically, you (or your student) need to read the 1098-T consent agreement, then click the green “submit” button.

To Do Checklist

Sign up for Direct Deposit. This is University policy. Not signing up for direct deposit will cause your refund to be delayed.

Set up parents, guardians, or significant others as delegates. Delegates will have access to designated information in your account. Setting up delegates allows KU to discuss your account with designated individuals.

Set up payment delegates in TouchNet. This will allow delegates to make payments on your student account.