zSpace System Software release (Required)

Article last updated: September 20, 2017 20:30

zSpace System Software is required to run any zSpace applications. There are now three distinct release tracks based on the version of zSpace hardware that you have. Please make sure you are downloading the correct version for the hardware you have.

Beginning with 5.1.0, tracking software downgrades to 5.0.4 or below are no longer possible by the end user. If you need to downgrade, please contact zSpace support for assistance.

Downloads

zSpace System Software for zSpace model 300 using Windows 8.1 or 10

zSpace System Software 4.4.1 is designed to work with zSpace 200 and HP’s zVR virtual displays. For Windows 7 and 8.1

To install 5.2.0 or above, your zSpace must first have had 5.1.0 or 5.1.1 previously installed. If the App Manager installation fails, please see the article on installing zSpace System Software.

Release Notes

Version 5.2.0.24

Known Issues or limitations

If there is an secondary monitor connected to zSpace, it must be set to extended display or removed to install zSpace System Software. For assistance in changing resolutions, please see Managing multiple display configurations.

Users must unplug all USB devices from their zSpace 300 except the mouse and keyboard prior to installing 5.1.0 or newer zSpace System Software.

System Software cannot be installed over Remote Desktop Client.

Improvements

System Software for zSpace 300 download has been moved to App Manager.

Tracking improvements.

When zSpace tracking software is installed on zSpace, Touch Panel will be disabled.

Touch Panel Reset utility has been removed.

Fixed issue where if tracking service takes more than 15 seconds to respond application could hang.

The delayed start-up of the zSpace tracking service has been removed. Tracking starts during system boot-up.

Version 5.1.1.223

This release contained only one change which impacts how zSpace units are manufactured. Customers do not need to update from 5.1.0.218 to 5.1.1.223. Either version may be used.

Version 5.1.0.218

Features and Improvements

Significantly improved system software responsiveness and reduced latencyResolved issues inhibiting the tracking service from starting at Windows startup, especially in cases where Windows selective service startup is engaged.

Firmware watchdog process that monitors health of hardware controlling stylus and display, and restarts it whenever necessary. Resolves cases where the stylus and/or all tracking stops working, requiring a system reboot. The watchdog progress often completes quickly, within approximately 0.1 to 3.0 seconds. In rare cases, a full tracking reset is required, which completes in approximately 30 seconds. In all cases, camera reset is accompanied by camera LEDs turning off and then back on, at which time tracking is restored.

Camera watchdog process that monitors health of the camera hardware, and restarts it whenever necessary. Resolves cases where camera tracking stops working almost entirely, requiring a service restart or system reboot.

Resolved cases where applications can fail to connect with the tracking service, if the tracking service is in the process of starting up.

Considerably more robust install­time error trapping. During installation, if any issues are encountered that inhibit a verifiably correct installation of all software and firmware components, the installation is terminated. In such cases, the partial installation is normally removed (see known issues of exceptions), and the user prompted to shutdown the PC, wait 30 seconds, power on, and try again.

All necessary firmware updates to cameras, and other hardware is automatically performed during the install process. As a result, the firmware update feature in the zSpace Control Panel is now obsolete and has been removed.

Known Issues

Users must unplug all USB devices from their z300 except the mouse and keyboard prior to installing 5.1.0 system software. Once the software has installed successfully, these devices may be plugged back in again.

Version 4.4.1

Single installer for both Windows 7 and Windows 8.1

Added support for Chinese

Added support for zSpace SDK 4.0.0

Version 4.3.0.55

System Software 4.3.0.55 adds further support for Windows 8.1. It has the same features and improvements and known issues as release 4.0.1.202.

Sleep mode (suspend/resume), hibernation and hybrid sleep features with zSpace systems and stereo applications are not supported. Please disable sleep modes in your Windows control panel power options and either power down when not in use or toggle the zSpace backlight off by tapping on the power button

Due to a Windows Operating System limitation, USB 1.1 devices, such as many keyboard and mice, will not operate if connected to the USB ports on the side of your zSpace 200. It is recommended to connect your USB 1.1 devices directly to you PC

Version 4.0.0.767

This is the first software release to support 2nd generation zSpace 200 hardware on Windows 7 platform. Please note, this software is not designed or tested to work with zSpace 100 hardware

Version 3.0.1.16

Uninstaller is no longer removing c:\ProgramData\zSpace folder which is now used to store configurations for other zSpace applications

Fixed an issue where path values over 1024 characters in length may get wiped during install or uninstall of prior tracking releases

Put global tracking checks in place to detect the presence of zSpace hardware on application startup

Version 3.0.0

Implemented full forward and backward compatibility starting with 3.0. Please see our compatibility standards article for further details

Known Issues

Identified issues with AMD FirePro video card drivers 13.x. During installation of zSpace System Software, the firmware update prompt may appear behind other windows. If using AMD Hydrovision (AMD desktop management driver) some windows which should appear “always on top” will not. Hydrovision can be uninstalled if not being used.

Hi Greg O - The zSpace System installer is a 32 bit application which of course will run on a 64 bit machine. We dont have a specific version for 64 bit machines. As an FYI, the zSpace SDK is provided in both 32 and 64 bit versions.

I'm stuck. I am trying to install the new version of the zSPace system installer. I made sure to uninstall the old version. It keeps saying I need to uninstall the old version (even though I have). I tried to then go through the system registry and delete any entry's related to zSpace, I scanned every folder in my system and it still say's it's not uninstalled.

We have posted zSpace System Software 4.0.0.767, which is the first release to support the 2nd generation zSpace 200 hardware. This version is only designed for the new hardware and will not work properly with first generation zSpace hardware, now referred to as zSpace 100. This software was designed and tested with Windows 7 64-bit operating systems in mind and has not been qualified on any other operating systems.