Virtru installed, but not appearing in Outlook

If the Virtru for Outlook installation process is run As Administrator with UAC (User Account Control) turned off, the add-in will not appear or function in Outlook. To check if this is causing you issue, try this:

Open the Windows Run menu and type %appdata%.

In the folder that opens, select Virtru > Virtru for Outlook > Logging and open the file “adxregistrator.log”.

Near the top of this log, you’ll see the following entries:

Run 'As Administrator':

Process Elevated:

Integrity Level:

UAC (User Account Control):

These values should be “No”, “No”, “Medium”, and “On”. If you’re instead seeing “Yes”, “Yes”, “High”, and “Off”, follow this procedure:

Open Control Panel > Programs > Programs and Features and uninstall Virtru.