However big or small your retail team is, we can help. We can deliver training through a variety of mediums, digitally (through an eLearning platform), in-store in small workshops and large workforce seminars.

Fresh thinking to fit a new retail landscape.

Few retail businesses can rely exclusively on facilitating sales only. As retail competition has intensified, smarter organisations are looking to maximise the sales generated from shop floor or front of house teams, through improved selling skills.

Good retail selling skills can have a dramatic impact on a store's performance:

Increased conversion

Increased average spend

Improved customer service

Improved staff morale

We help retail organisations introduce, measure and manage selling skills across their store and store portfolios.

We do not create pushy or high pressure environments, quite the contrary. Our unique approach to selling is designed to:

Recent Posts on Retail Selling

Is retail selling just about closing sales?

We train in the arts of retail selling. I have spent over 10x years researching trends and best practise in the selling field. If I had a £1 for every book or blog post on selling I have read, I probably wouldn't need to work for a year.

The initial enquiry for retail selling training commences with a conversation like this…

"I need the team to get better at closing sales. Customers are coming in but many don't buy".

You may be leaking customers to competitors, Internet resellers or non-direct competition for consumers disposable income. We understand why there is so much emphasis on the close – after all isn't that the stage of the interaction when a sale is made or lost?

Well this is a little misleading. It is the part of the sale where we get immediate feedback on success or failure, but in our opinion it would be too simplistic to hang success exclusively on a poignant question, dramatic silence or assumptive close.

Closing sales is a very important part of the selling process, of course, and skills to help retail sales people wrap up the sale without feeling pushy are very valuable. Invariably as an inquiry to grow retail sales evolves, the emphasis of skills improvements moves towards what happens in the customer interaction leading up to that point.

Why? When the entire customer encounter is skilfully choreographed closing a sale can become less of a focal point and more of a formality.

Retail experiences should be about product discovery; fun, learning, memorable, distinct and enjoyable – the sales element should be invisible however. Never consciously seen by the customer, just the vehicle by which these great products can now be taken home.

How do we do it? …NUDGE.

We 'Nudge' customers to make brilliant purchasing decisions. Decisions that leave them craving to come back and buy again. Talk to us about Nudging your customers today.