University of Twente Student Theses

Learning from evaluations of crisis-exercises

Evaluation aims to give insight and meaning to the outcomes of a certain process. ”. The idea is that criticism, remarks, conclusions and recommendations about the quality of a certain process can be used as an input to develop new strategies and solutions. Evaluating and evaluation reports are considered to be an important tool for the learning process. It seems however, that the evaluation process does not motivate individuals and organizations to learn from observed mistakes. Based on the literature, we can extract six different reasons for the phenomenon that the chosen evaluation process lacks impact on the learning process. All the possible reasons are compared with the situation in the safety-region Friesland. Based on this analysis, the following can be concluded: the safety-region Friesland uses the conventional way of evaluating and sees evaluating as the final part of the process. They also work with the single-loop method. These three facts can be seen as reasons why the evaluation process lacks impact. To solve the problem in the future, three recommendations are made. Make evaluations participatory, see evaluating as part of a continuous process and conduct the process with the double-learning method.