Welcome to the Dappz / Auto Inc site. By using the Dappz / Auto Inc Website YOU AGREE TO BE BOUND BY ITS LEGAL NOTICES, CONDITIONS OF USE, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Dappz / Auto Inc website.

Dappz reserves the right to make changes to its Conditions of Use and Legal Notices at any time. Please review our policies each time you use our website.

If you are dissatisfied with, its content or Conditions of Use and Legal Notices you agree to discontinue using the Dappz website.

Tampering with the site, misrepresenting the identity of a user or fraudulent activities on the site is prohibited.

Privacy Policy

Dappz knows that you
care how information about you is used and shared, and we appreciate your trust
and want you to feel confident in our services and security as it relates to your
personal information. This notice describes our privacy policy. By visiting Dappz, you are accepting the practices described in this Privacy Notice.

This privacy statement covers the Web site [http://www.dappz.com]. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact support@dappz.com.

What Personal Information About Customers Does Dappz Gather?

The information we learn
from customers helps us personalize and continually improve your shopping experience
at Dappz. Here are the types of information we gather.

Personal Information You Give
Us: We receive and store any information you enter on our Website such as your name, email, address, and if applicable, credit card number. You can choose not to provide certain information,
but then you might not be able to take advantage of many of our features.
We use the information that you provide for such purposes as responding to
your requests, fulfilling orders, customizing future shopping for you, improving
our store features, and communication with you.

Automatic Information:
We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website.

E-mail Communications:
To help us make e-mails more productive to improve service and your shopping
experience, we sometimes send you newsletters of our services and products,
notifications of changes to our policies, and order confirmations. If you
do not want to reunsubscribe by clicking on the link in the email.

What About Cookies?

Cookies are alphanumeric
identifier text files that we transfer to your computers hard drive through
your Web browser to enable our systems to recognize your browser and to provide
features such as storage of items in your Shopping Cart between visits. Our cookies are linked to personal information. We also have third party cookies on your site, which only collect data in the aggregate.

Does Dappz Share the Information It Receives?

We respect your privacy and appreciate your business.

We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We use Live Chat to assist you if you have questions while using our site or regarding your order. When you sign up for our services. we will share your personal information as necessary for the third party to provide that service.

We do not share, sell rent or trade your personal information with third parties for their promotional purposes.

How Secure Is Information About Me?

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We work to protect the security
of your information during transmission by using Secure Sockets Layer (SSL)
software, which encrypts information you provide to us for purchasing of our
products or services. We reveal only the last five digits of your credit card
numbers when confirming an order. Of course, we transmit the entire credit card
number to the appropriate credit card company during order processing. It is
important for you to protect against unauthorized access to your password and
to your computer. Be sure to sign off when finished using a shared computer
by clicking the "log off" link located in the side menu.

Which Information Can I Access?

Dappz gives you access
to a broad range of information about your account and your interactions with
us for the limited purpose of viewing and, in certain cases, updating that information. You can access your information by logging into "My Account".

Conditions
of Use, Notices, and Revisions

If you choose to visit Dappz, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Dappz. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

If you post a testimonial about or on our site on a public forum, we may post this publically available data on our site and you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.

Automatic
Information

For security purposes Dappz sometimes collects and analyzes the Internet protocol (IP) address used
to connect your computer to the Internet, and to our website. This is done for
your protection for tracking purposes in the unfortunate event that someone
gains access to your personal or financial information and opens an account,
or makes purchases under your name.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: support@Dappz.com

Welcome to our online store! Dappz and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

PRIVACY

ELECTRONIC COMMUNICATIONS

When you visit Dappz or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dappz or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Dappz, with copyright authorship for this collection by Dappz, and protected by U.S. and international copyright laws. The software application provider and author for Dappz.com is private software. All original authorship and credit for this software remains the intellectual rights of www.Dappz.com.

TRADEMARKS

Dappzs trademarks and trade dress may not be used in connection with any product or service that is not Dappzs, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Dappz. All other
trademarks not owned by Dappz or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Dappz or its subsidiaries.

LICENSE AND SITE ACCESS

Dappz grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Dappz. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dappz. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Dappz and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing Dappzs name or trademarks without the express written consent of Dappz. Any unauthorized use terminates the permission or license granted by Dappz. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Dappz so long as the link does not portray Dappz, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Dappz logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Dappz and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Dappz reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Dappz and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Dappz and its associates and sublicensees the right to use the name that you submit in connection with such content, if they
choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury
to any person or entity: and that you will indemnify Dappz or its associates for all claims resulting from content you supply. Dappz has the right but not the obligation to monitor and edit or remove any activity or content.
Dappz takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Dappz are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS

Dappz and its associates attempt to be as accurate as possible. However, Dappz does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Dappz itself
is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Dappz ON AN ":AS IS": AND ":AS AVAILABLE": BASIS. Dappz MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Dappz DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Dappz DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Dappz ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Dappz WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Dappz, you agree that the laws of the state of California without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Dappz or its associates.

DISPUTES

Any dispute relating in any way to your visit to Dappz or to products you purchase through Dappz shall be submitted to confidential arbitration in {{STORE_LOCATION}}, except that, to the extent you have in any manner violated or threatened to violate Dappzs intellectual property rights, Dappz may seek injunctive or other appropriate relief in any state or federal court in the state of {{STORE_LOCATION}}, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Dappz. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at:

Shipping Policies

SHIPPING METHODS

Our preferred carrier is Fedex and UPS but, we will choose the fastest method to ship your items to you and may use Ontrac or other carriers. We reserve the right to use the carrier of our choice for the shipping to provide faster service.

CANCELLATION / CHANGE ORDER REQUESTS

All orders are transmitted electronically directly to our shipping dept to prevent delays in order processing. Once an order is in our shipping dept, it can't be cancelled or changed in any way. Returning shipped orders must be handled according to our return policy.

RISK OF LOSS

All items purchased from Dappz.com are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We provide tracking numbers for your packages. Please monitor them carefully. If your package shows it was delivered and you did not receive your package, please contact us immediately. This is a time senstive issue as the carrier only allows 14 business days to file claims. A lost claims investigation takes normally 15-30 business days. We require accurate contact information including phone number. No replacement will be sent out during the lost claim package investigation.

OVERSIZED ITEM / ADDITIONAL FREIGHT CHARGES

Not all of our products qualify for free shipping. Oversized items are products that are too large to be shipped by normal means, or require additional charges because of their size or weight. Oversized items can be but, not limited to gaskets, cooktops and refrigerator door parts, motors, etc.

These orders are reviewed for any special circumstances. If you have questions before placing your order, you are welcome to email us at support@dappz.com and we will be glad to assist you.

ADDRESS CHANGES

If you request an address change after the order has been processed and/or shipped, you will be charged a $18.50 address correction fee.

The fee must be paid first and is non-refundable before we can reship your order.

INCORRECT ADDRESS PROVIDED

Dappz / Auto Inc reserves the right to charge an additional $18.50 shipping fee, whether because you originally submitted an incorrect address when you placed your order with the us or otherwise. The shipping carrier charges us a return fee and we pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable. Accordingly, please be sure and review the shipping information you submit very closely to ensure it is accurate.

UNDELIVERABLE, REFUSED PACKAGES OR RETURNED TO SENDER

Incorrect address that results in the order being lost, we cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.

If an order has been returned to our warehouse, you will be credited minus return shipping charges of $18.50 and original shipping charges (if applicable) and a 25% restocking fee is charged. If this is our error, we will pay for reshipping. We are not responsible for any carrier delays.

If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by Dappz.com. Once we receive the package back in our warehouse, we will issue a credit to the original payment form for the purchase price less the actual shipping cost of shipping the package to you and a 25% restocking fee for the return. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

BBQ/GRILL PARTS

After placing an order online with us, we typically ship 3-5 business days after we receive your order.

SHIPPING GUARANTEE

We do not guarantee shipping arrival time. All estimated arrival times are just that, estimates. We stock a full inventory of thousands of items. Although 98% of our orders ship out on the same day, we do run low on some items, and those orders may take an extra day or two before being shipped. We also have several warehouses throughout the United States. We do our best to process your order from the closest warehouse to the requested shipping address. Howvever, every once in a while, we run out of inventory and must ship your from a different warehouse.

UNITED STATES (48 CONTIGUOUS STATES)

We currently only ship to the continental U.S. and we will only ship to a street address. We do not ship to APO/FPO nor P.O. Box address.

We do have limited quantities in our Hawaii warehouse. If these items are available, we will fulfil your order otherwise, it will automatically be cancelled.

RESTRICTED HAZARDOUS ITEMS

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. We only use certain carriers for these items. If we can not ship these items, your order will automatically be cancelled.

FORCE MAJEURE

Dappz / Auto Inc will make every reasonable effort to fulfill its obligations. However, Dappz / Auto Inc cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products.

In the event of delay, Dappz / Auto Inc will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

The guarantee for expedited shipping does not apply when late delivery results from events beyond our control (force majeur). Ground shipping is estimated only and never guaranteed. No refunds or partial refunds of the shipping costs will be issued.

PRICING DISCLAIMER

All prices on this web site are subject to change without notice. Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Dappz / Auto Inc shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

If an items correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an items correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

Return Policies

RETURN POLICY:
We offer a 30 day warranty against any defective products, sold and/or distributed by us (Dappz / Auto Inc), excluding OEM items. OEM items have a 14 day warranty period from the date of purchase. You will responsible for the return shipping charges on all warranty items. The original shipping charges are nonrefundable. IMPORTANT NOTE: Your warranty is with the manufacturer. Dappz / Auto Inc does not provide any warranty.

Non-defective items are not covered under warranty.

WHAT ARE REPLACEMENT PARTS

We specialize in selling appliance parts which are meant for repair professionals. Replacement parts are not considered "consumer goods"; they are replacement parts from the manufacturer, which the manufacturer does not like taking back. We do not have a "try and buy" policy when it comes to replacement parts. Trying the part constitutes as a used part and we do not take back used parts.

We understand that many DYI customers purchase replacement parts to do repair themselves to save money charged by installation professionals. So before you launch into a do it yourself project, understand that sometimes replacement parts require additional parts to be replaced in order for the new replacement part to work correctly. Manufacturers are continuously updating/upgrading their replacement parts. Their goal is to make one replacement part work on as many appliances as possible. Replacement parts are not always the same as the original. It may differ in appearance, color, and size.

We welcome you to search the web for tips and advice from other DYI customers before taking on a project.

Let us know if you have any questions! We are here to help you!

What is an OEM item?These items are Brand New manufactured goods (also widely known as ORIGINAL EQUIPMENT MANUFACTURER) where the manufacturer covers the warranty and returns for us.

We do not accept returns for any item(s) valued under $30.00. We do not cover the cost of shipping nor refund any shipping costs for the return of non-defective items.

Please do not ship any items to our Corporate Office. We do not process any returns at our Corporate Office. Any packages received regarding returns will not be accepted. It will be your responsibility to retrieve packages sent to our corporate office. We do not reship items that have been sent to our office. Your return and refund will be denied.

REFUND TIMELINE

You have 60 calendar days to return an item from the date you received it. All items returned must be in new, unused and unopened. A re-stocking fee of 25% will be charged.

We do not accept returns for any item(s) valued under $30.00.

Items returned to us AFTER 60 days will NOT be refunded.

SHIPPING CHARGES

Shipping charges are nonrefundable, except in the event of a packing error.

RETURN AUTHORIZATION

You may request a RMA number by contacting us via email at support@dappz.com or via chat during normal business hours. The return authorization number and our return address will be emailed to you. Do not return the item to the original address that it was shipped from. Please allow 1-3 business day for your return request to be processed.

RETURNING NON-DEFECTIVE ITEMS

Items must be new, unused and unopened. We do not accept the returns for any opened OEM items. The refund is contingent upon inspection of item(s) upon return. We will issue refunds for the product only minus the 25% restock fee.

For orders which had free shipping, a $10.00 shipping fee will be deducted from the refundable amount to cover the cost of the original shipping.

SPECIAL TERMS AND CONDITIONS APPLY TO electrical / electronic parts. See appropriate section for more information.

Our Returns Dept. will get in touch with you normally within 1-3 buisness days. Once they receive all the necessary information, you will be emailed the return instructions. We do not provide return shipping labels. Shipping cost to send the item back is Buyer's responsibility and non-refundable. NO EXCEPTIONS.

Additionally, all items must be returned with original box and packing material.

Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, writing with sharpies, etc, will make the boxes unable to be resold and will result in denial of your return and refund.

When shipping, use a traceable shipping method that provides a return tracking number. Be sure to keep this number safely for reference. If you choose not to use these services, you are responsible for any loss or damage to the product during shipping.

Once your return has been received, our warehouse will inspect the item(s) to make sure it complies with our Return Policy. Please allow 10-15 business days from the time item is received and inspected to process the refund.

If the product has been used, your refund will be denied and you will be responsible for the shipping cost to have the item shipped back to you. Our RMA dept will contact you via email. You will have 14 business days to provide us with a return shipping label to return the item to you. After the 14 business days, your items will be discarded.

All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

RETURNING DEFECTIVE ITEMS

We offer a 30 day warranty against any defective products, sold and/or distributed by us (Dappz / Auto Inc), excluding OEM items from date of purchase. The original shipping fee is non-refundable.

For orders which had free shipping, a $10.00 shipping fee will be deducted from the refundable amount to cover the cost of the original shipping.

SPECIAL TERMS AND CONDITIONS APPLY TO electrical / electronic parts. See appropriate section for more information.

SPECIAL TERMS AND CONDITIONS APPLY TO Whirlpool parts (Dacor, Amana, Whirlpool, Kenmore, etc). See appropriate section for more information.

For OEM items, we offer a 14 day warranty period from the date of purchase. The original shipping fee is non-refundable.

In order to file a warranty claim, we require the model number and the serial number of your appliance. This is a manufacturer requirement as we file the warranty claim for you on your behalf.

Our Returns Dept. will get in touch with you and ask you to all the necessary information required to file a warranty claim including and not limited to; picture(s) of the item(s) (if deemed necessary) and a picture of the tag of your appliance that contains the model number and serial number. Our Returns Dept. will not open up a return unless all information has been provided. If you do not provide us with this information, the return will not be accepted and your refund will be denied.

Additionally, all items must be returned with original box and packing material.

Keep the manufacturer packaging in decent condition for returns. The use of USPS tape, duct tape, writing with sharpies, etc, will make the boxes unable to be resold and will result in denial of your return and refund.

DAMAGED ITEMS RECEIVED

As for receiving damaged goods, you must report this to us within 14 days from date of purchase. We will file a damage claim with the carrier for you. If after the 14 days from receipt of goods, you fail to contact us, we will help you but, cannot guarantee that you will receive any credit.

Our Returns Dept. will get in touch with you and ask you to provide a picture of the item(s) and request any additional information deemed necessary to process your damage claim. This will speed up the return process. Our Returns Dept. will not open up a return unless all information has been provided.

WRONG ITEMS RECEIVED

If we sent you the wrong part, you have 14 days from the date you received your item must be reported to our customer service department in order to qualify for a replacement.

REPLACEMENT ORDERS

We ship all replacements via ground shipping from the closest warehouse that has the item(s) in stock. We do not offer expedited shipping.

RETURN PROCEDURES

Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.

We DO NOT accept returns on OPENED electrical / electronic parts

NO EXCEPTIONS WILL BE MADE

If you plug in the part, or open, or tear or unseal the plastic or protective wrapping on an electrical or electronic part, we will not accept the return of the part for any reason. These parts are not for DYI customers. Instead of using proper diagnostic procedures, some customers resort to trial-and-error by swapping parts out to fix an electrical problem. Sometimes the replacement of one electrical/electronic component will result in the need to replace other electrical/electronic components. So when it doesn't work customers think it is defective. It is NOT. All these parts are factory tested prior to shipping. When parts customers have installed do not fix their problem, customers want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore, we cannot accept returns on these items unless they are new, unopened and unsealed. If you plug in the part, this means you tried the part and so this constitutes as a used part and no longer returnable.

If you state the electrical part is defective, we will send you a replacement. WE WILL NOT ISSUE A REFUND. We will open up the warranty return for the defective item and request information deemed necessary to determine why the part is defective.

If the warranty claim is within the 14 business days from date item is received, then we will send out a free replacment. If it is after the 14 business days then you will need to return the item before we send out a replacement part.

Once again, WE WILL NOT ISSUE A REFUND. As stated before, too many customers use improper diagnostic procedures, install the electric/electronic part, thinking that it's defective, then wants to return and try something else or get a refund.

CORE DEPOSIT(S)

All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied.

Returned with a copy of the of the original invoice/packing slip.

Received within 30 days of the original invoice date.

Packed in original manufacturers box. This is a manufacturers requirement.

Fully assembled, complete and in rebuildable condition based on manufacturers inspection guidelines. Disassembled cores will not be accepted for refund.

Returned core must be the same part as the new part purchased. Returned cores must be an identical match with the unit purchased.

Core deposit is non-refundable if core has:

Bent or broken parts

Stripped threads or ports

Cracked, damaged or broken mounts

Cracked, damaged or broken housing

Heavy rust or corrosion

Missing or disassembled parts

IN UNSALEABLE CONDITION

Refunds for cores will fall under our normal return policy and will require a RMA number and are usually processed 2-3 weeks after receipt by our warehouse and inspection. Customer will be notified in the event of a refused or reduced credit.

SPECIAL CONSIDERATIONS FOR WHIRLPOOL WARRANTY CLAIMS

If it is outside our 14 day warranty period, we will file the warranty claim on your behalf. WE DO NOT COVER ANY SHIPPING COSTS FOR THIS. We do not provide return shipping labels to return defective parts. YOU WILL BE RESPONSIBLE FOR THE SHIPPING COSTS FOR THE RETURN OF THE PART AND OF ANY REPLACEMENT PARTS SENT OUT. We do not ship out free replacements.

We need to have the model number and the serial number of your appliance, the date the part was installed, the date the part failed and a detailed explanation of how the part failed. Unless we have this information, we will not open up the return. All warranty claims are filed with the manufacturer and normally takes 3-15 business days to file. It is at our discretion to send out either a replacement or issue a refund on the part. No refunds/replacement parts will be issued/sent out while the warranty claim is pending.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

Our Guarantee

We offer a 30 day warranty against any defective products, sold and/or distributed by us (Dappz / Auto Inc), excluding OEM items. For all OEM items, after the 14 day warranty period from the date of purchase, we will gladly open up a return however, you will responsible for the return shipping charges. Non-defective items are not covered under warranty.

What is an OEM item? These items are Brand New manufactured goods, where the manufacturer covers the warranty and returns for us.
We do not accept returns for any items valued under $30.00. We do not cover the cost of shipping nor refund any shipping costs for the return of non defective items.

For all approved returns:
All returns must be properly packaged and shipped to protect the value of the returned products and all items must be returned in saleable condition, packed in the original box with sufficient packaging materials. It is your responsibility for all risk of loss and damage to products being shipped for return or replacement. Please fully insure return shipment in case of loss or damage.

Following these procedures will ensure that your return will be processed in an efficient manner and credit will be issued promptly. If these procedures are not followed, credit may be delayed or denied. For a complete explanation of our Return Procedures, please refer to our Return Policies and / or Condition of Use.