You are here

What is clear health communication?

The definition of health literacy places emphasis on the individual’s abilities. However, health literacy is really about the interaction between individuals and the health care system. Doctors and other health care providers need to communicate in a way that is easy for the average person to understand. This can be called “clear health communication.”

Clear health communication between health care providers and patients can help to improve understanding. Techniques that providers can use include:

Speak in simple language and avoid jargon terms

Focus on key information needed for the visit

Listen to patients or families about their needs or concerns

Make information relevant to the family’s culture

Use simple educational materials that have pictures to help explain things

Use interpreters, language lines, and language specific information for those that don’t speak English as their main language

Work together with patients to make decisions and set goals

Ask patients to share back information learned or plans made

Unfortunately, clear health communication does not occur in most medical office visits, though it should! Below are some things you can do to encourage your provider and others to practice clear health communication!