When I began writing my second novel, I encountered a problem. One of my main characters seemed reticent, even though I knew she was full of a story. She wouldn’t engage - I’d put her in a room with other characters, and they’d just stand around. There was a lot of fidgeting and sighing. There was a lot of staring at walls, and looking at the floor. One evening, when I realised I’d spent an hour trying to describe the exact weave and colour of her living room carpet, I knew it was time for a different approach. I needed Janey to let me in. So, rather as one might do with a troubled child, who seems to be keeping something back, I decided to abandon my schedule and spend some quality time with her. Here, based on what I tried, are my tips for getting your characters talking. 1. Take her on an outingWhile drafting out my first novel, Tiny Acts of Love - I took a group of uptight characters for a spa day at a country house hotel, to see how they'd behave in bathrobes. Some of them behaved appallingly, but emotions gathered momentum, surfaced, and the scene turned out to be a pivotal one. With Janey, I took her back to her old school, to hear a visiting speaker on the subject of toddler taming. She’d probably have preferred a spa day, come to think of it, but it got her talking (well, shouting). 2. Listen to music together Part of the story, in my novel-in-progress, takes place in the 1980s. I made a playlist of the songs Janey used to listen to back then, and played it on repeat for a few days. When I realised she had something to say about a particular drunken teenage party, I Googled the top ten for that week and played some of the tracks. They weren’t her favourites, but as in real life, sometimes it’s the ones you haven’t listened to for years that take you back. The story came out – the auditory memory unwinding all the sensory and emotional details. 3. Invite some new (ahem) friends round Take all the characters – however minor - that appear in your book, and write their names in a circle. Draw lines between those who meet, at any point in the story, and have a look at the spidery web in front of you. Are there any who don’t meet? What might happen if they did? Would they make each other laugh? Would they make each other want to scream, cry or vomit (even better)? If so, put them on a blank page together, and let the scene unfold. This can also work with characters from different novels. Just for fun, see what happens if a character from a previous book wanders into one of your scenes (or an army of Babycraft mums, in poor Janey’s case, marching – they would never merely wander – into her son’s Jungly Fun music class). 4. Write her a letter If your character still isn’t communicating, write her a note, stick it in an envelope with her name on it, and leave it overnight. I tried this, in desperation, with Cassie from my first book, because I couldn’t understand why she was trying to keep her mother out of the action (out of the country, in fact - with missed planes, crises with elderly relatives, and numerous bouts of flu). By morning, I knew – possibly more than I wanted to! That particular swathe of backstory didn’t get written into the novel, but it’s there, underlying Cassie’s actions throughout. 5. Trust her If she’s telling you something that doesn’t fit into the story - or your plan for the story - then you know you're getting somewhere. Write it down, whether it’s a scene, a feeling, a snatch of dialogue, or a visual image, and then work backwards. Recently, I had to write a new scene for Tiny Acts of Love, because my editor wanted me to smooth the transition between two parts of the story. At first I was stumped. All I could see, when I tried to picture it, was a Babycraft mum pouring a red toy watering can over Cassie’s husband’s head. I had no idea why. But I felt my way into the scene from there. In the end, it not only made sense, but pulled the last third of the book together. As for Janey, she inconveniently (very inconveniently) fell in love with one of the other characters. The whole story flipped over like a deck of cards, but we had to go with it, she and I. We writers are like parents, in some ways, for the characters we create. We don’t always understand them, and when we think we do, they change again. They can be baffling, and frustrating, and endlessly surprising. Sometimes, they’re so close they feel like part of you. Sometimes, they’re unreachable. But here’s what I’ve learned: just as you would with a child, you need to proceed intuitively. Don’t rush in. Don’t impose yourself on the situation. Never panic. Just take your character’s hand, and let her lead the way.

I’ve been immersed in a wonderful book for the last few days – The Ghost Hunters by Neil Spring. Based partly on real life accounts, it’s a psychological drama centred around Borley Rectory - reputedly the most haunted house in England - and a series of paranormal investigations conducted there in the 1920s and 30s. The writing is evocative, charged with a sense of place. And it’s a part of the world I’m familiar with - my grandparents used to live just a few miles away, near Sudbury, Suffolk. I found myself taken back there, to one summer’s day in 1986. Having run out of things to do, near the end of our stay, we'd decided to take an afternoon walk along the banks of the River Stour near Borley. I was eight years old, hurrying ahead of my parents, grandparents and big sister, scanning the countryside to try and catch a glimpse of the haunted churchyard (the Rectory itself had burned down decades before). I’d learned all about it from a library audio tape dramatising the hauntings, complete with screams and ghostly moaning sound effects. It was a stifling August day, the heat pressing down hard, the river flowing brown and sluggish. I was disappointed when we didn’t get as far as the church, or sense anything remotely spooky. Just stillness. Quietness. Boring. I haven’t been back to Suffolk since my grandparents died. Today I looked up their old house on Google street view. The house looks the same, but the tree in the front garden is bigger, and the door’s been painted green. You can almost – almost – see over the roof of the garage into the back garden where we used to watch for bats in the summer twilight. Using the arrows, you can follow the road along to the post office where my sister and I used to buy sherbet dips. The streets are eerily empty, just one or two cars appearing and then vanishing, lost in the time lapse between the photographs. That part of the world is empty, for me, in a wider sense too – there are no relatives left there, no family friends. I feel a strong pull to go back, but at the same time, the thought leaves me with a heavy, homesick feeling. There’s an uneasiness about it that drags at me and won’t leave me alone. And then I start writing a scene for the novel I’m working on. The character, Hattie, is on her way to visit the boarding school where she stayed as a girl in the 1980s. She needs to see her brother, who’s now a music teacher there, staying in the empty dormitory block over the holidays. Hattie gets off the train, and although this imagined school is in another part of the country altogether, in my mind she’s at the station where we used to stop on the way to Granny and Grandpa’s. It’s changed, since her school days. But in her mind she sees the old buffet room, selling plastic ham sandwiches and cheeseburgers with neon-bright cheese. She remembers the blue and yellow livery of the InterCity trains, and how she used to hate the scorching, metallic smell of the brakes. She remembers the way the steps up to the bridge sparkled, ever so slightly, underfoot. Hattie’s story is not mine. She’s not thinking of her grandparents, or happy childhood holidays. She’s taken back to her boarding school days, at a time when her family was beginning a slow and complicated process of self-destruction. But there on the station platform, she’s overcome by something that feels like homesickness. By the disorientating suck and pull of a world that exists only in the past. Its comforts – barely noticed at the time – are unreachable. She feels this for me, and in that moment, she is me and I am her. Writing can’t bring people back. It can’t recreate the security of childhood, or chase away old demons for that matter. It can’t – quite – transport you back to the places you loved. But it does do…. something. Something real, that stands in some small way against loss, and lostness. I’ve encountered it often, as I’ve written my way through the lives of my characters. It might be to do with capturing tiny details, hiding them like jewels within the sweep of a story. It might be to do with the power of words; finding the exact shape of a certain kind of sadness, or fear, or the way it feels when things are made better. Or the dragging almostness of missed opportunities, connections that were never made, love that never quite worked. It might be about sharing those complex emotions - the very ones that make us human - with another person, even if it’s just a character I made up. Or maybe, if I’m very lucky, with a reader out there somewhere, one day. So thank you, Neil Spring, for your Borley Rectory book, for sparking something off in me, even though you couldn’t possibly have known it (but that’s what the best books do – they take on a life of their own). It turns out I was looking for the wrong sort of ghosts, on that hazy, shimmering summer’s day when I was eight. It wasn’t until today that I found them, walking along that river path with me in my own memory.