Re: How do I Disable Text Messaging?

sphough, the text message feature is activated via XFINITY Connect /Voice2Go. You can adjust your preferences there to disable text messages. Once you're in the portal, you can navigate to the menu screen and then tap "call preferences/preferences". There should be an option to toggle text messages there.

KenF

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Re: How do I Disable Text Messaging?

Can’t figure it out. I went to comcast.com and logged into my account and went to voice and settings. Under voice2go there is nothing about text messaging. And nothing in the connect app either to disable text.

Re: How do I Disable Text Messaging?

Thanks for confirming. Hmm, let's figure this out. Do you see any language regarding "Voice2Go"? You can try disabling that to see if it disables the text messaging as well.

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Re: How do I Disable Text Messaging?

Are you talking about on the computer thru the Comcast web site or on the xfinity connect app on my phone? If on the computer I do see xfinity connect and a tab for voice and one for text. and under voice settings, there is a tab for voice2go. There is no disable option. Under text there is only the option to send or reply to a text. Under text settings there is only the option to take a guided tour.

Re: How do I Disable Text Messaging?

sphough, let's try a few things on the back end. Removing the text messaging feature could possibly disable a few other features like advanced call forwarding. Please send me a private message with your full name and phone number so I can look into this further.

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Re: How do I Disable Text Messaging?

Re: How do I Disable Text Messaging?

Just click on my name (ComcastKenF) and then click private message me. I believe it is on the right hand side of the screen after your click my name.

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Re: How do I Disable Text Messaging?

right clicking on your name does not bring up a private message option. But are you saying that in fact there is no way to disable text messaging without turning off other voice-related features? That's suprising given that others at Comcast have said how simple it is to turn it off under "preferences."

Re: How do I Disable Text Messaging?

sphough, I reached out to a colleague of mine and was told that it is possible but it would mean removing some other call features. I've seen other posts on the forums regarding turning off the feature under "preferences" but I believe that only disabled the notifications of the text messages and not the feature itself.

KenF

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Re: How do I Disable Text Messaging?

OK cool. I'll check in with my coworker next week to confirm and I'll let you know. Chat soon.

KenF

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Re: How do I Disable Text Messaging?

sphough, voice2go and advanced call forwarding would be removed. It can be reactivated (should you want those features again).

KenF

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