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ZUNA SUPPORT

BROWSE SUPPORT SECTION

Zuna is a business sales app that runs on mobile tablet devices. It provides online catalog to showcase products on the go along with product images, specifications and marketing collaterals. Zuna is delivered in a true Software-as-a-Service (SAAS) subscription model to reduce the turnaround time for going live and startup costs.

What are the features of Zuna?

Following are some of the features Zuna is providing: Product Listing: Upload all products and create different categories and sub-categories. App also facilitates to upload images for each product category and product. Sales Collaterals: Upload datasheets and interactive videos for each product categories and sub-categories. Order Entry: Write orders within app and instantly generate quotes. App also allows placing an order through barcode and QR code scanning. Dealer Locater: Locate your nearest dealer using the zip code and interactive map to display exact dealer location and optimal route to reach the dealer. Data Sync: Access all your products and customer information on the go in absence of Internet connectivity as well. You also get the latest updates through Push notifications.

Do features vary with the plan I choose?

Absolutely not. Every Zuna customer gets the full suite of features. We don’t believe in charging you extra for the additional module. Zuna pricing varies based on the add-ons that you buy with basic plan. Please visit our Plans and Pricing page for more details.

I’m not a technical gig. Is Zuna for me?

Yes! Zuna requires minimal technical knowhow. The setup is simple and fast. You do not need the ios or Android programming to configure an application .If you need some help to get started, please get in touch with us and our support team will be happy to serve you.

Where I can use Zuna?

Zuna can be used on the go, at customer sites, trade shows and any place that you wish to access your products from.

Who uses Zuna?

Zuna is for any industry vertical selling products and services. Our app is optimized for sales reps and owners to use on the go, at customer sites, tradeshows. Zuna also is a great tool for marketing products to the general public available for download from the app stores.

How much does it cost to me?

Zuna pricing is available for various device types. You can select your plan accordingly and sign up.

How do I update information in Zuna?

You can manage and update all your information from Zuna HQ. From Zuna HQ, you can manage the app branding, your products, datasheets, users, reports etc. You do not need to have programming knowledge to manage your application.

How does Zuna update?

Once new feature are released, the Zuna HQ will show you a notification. Once you select the new features and generate a new app to submit to the app market, the users who have downloaded the app will get a notification for the new version.

Do I always need an Internet connection?

Absolutely no. Zuna app supports offline mode by synchronizing all your information with Zuna HQ. You can get all your products information and order history and continue to sell them no matter where you are or without Internet connectivity.

Can I customize Zuna application?

Yes! The app which you will be downloading will be your own app with your company logo and name. Apart from that, you can choose the layout and colors from available options. Additionally, you can avail our Custom branding add-on wherein we will create your customized layout and branding stuff.

How do I sign up for a subscription to Zuna?

Signing up for Zuna is simple. Visit the Zuna website, click on Sign Up link and create a user name and password. You will be then guided to the Zuna HQ for branding and creating your app.

What is the difference among subscription plans?

There is no difference among our subscription plans. You can select the plan as per your device preference at the same pricing for ios and Android and Windows and little increase for multiple devices.

What are the terms of a 30 days money back policy?

We invite you to sign up for Zuna with 30 days money back guarantee. There is no obligation and we will refund the amount for basic plan you have selected. However, pricing for add-ons you have selected will not be refundable.

How do I change the subscription plan on my account?

You can change a subscription plan by logging into your account at Zuna HQ. Go into settings and select My Account to view and edit your Zuna subscription plan.

Can I restrict my application to be available for internal team only?

Yes! We provide user management add-on which will allow you to manage users and device ids from Zuna HQ.

Where is my information stored?

Your information is stored on servers that are located in a secure data center with real time backup.

Who has access to my information?

You can access your information in Zuna HQ with user name and password. Only people who have your credentials can access your information.

How secure are credit card transactions?

Zuna meets PCI compliant standards. The credit card transaction is fully encrypted and our cloud server is hosted by Amazon in a PCI-DSS validated environment. (This may change based on cloud hosting provider)

How do I place Zuna on my Mobile devices?

You can download the Zuna application for free from the app markets. Visit the Zuna website and create your user name and password and you will be then guided to create your own app for submission to the app markets.

How can I upload products in Zuna application?

You can upload all your products and product data using the bulk import facility in Zuna HQ. Just upload the CSV files of your data and app will sync your device to display the information.

How can I add users in my application?

You can create and manage users from Zuna HQ area. Log into Zuna HQ and go to User section to manage your users. Please note that this feature is available only if you choose to make this a close distribution app.

Who will submit my application to app markets?

You can submit your application at your after creating it in Zuna HQ. Zuna support team will also assist you to submit your app wherein you will need to provide your developer credentials for the app markets.