7 September 2004, human rights activist Munir Said Thalib was murdered on a flight; the CEO at the time, Indra Setiawan, his deputy Rohainil Aini, and pilot Pollycarpus Priyanto were all convicted of his murder; the airline was found negligent in refusing to perform an emergency landing and was ordered to pay compensation to Munir's widow, but they then failed to pay the compensation; over the last few years, they have aggressively tried to improve, and have won prestigious awards

197; Ireland; 302; 179; 6.1 yrs

Consumer magazine Holiday Which? named it the worst offender for charging for optional extras; passengers arriving without a pre-printed online check-in have to pay €70, if unable to check in luggage online they are charged €100; The Economist wrote that its 'cavalier treatment of passengers' had given it 'a deserved reputation for nastiness' and that the airline 'has become a byword for appalling customer service ... and jeering rudeness towards anyone or anything that gets in its way

198; Italy; 27; 51; NA

No Wifi; baggage prices are about 68.3% higher than on other international airlines

199; Kenya; 51; 56; 7.2 yrs

Baggage prices are about 394.9% higher than on other international airlines; compared to the airline industry, checking bags for international travel tends to cost about $195.80 more than on other airlines

200; Austria; 22; 50+; 5.4 yrs

Baggage prices ($77 for EACH bag, including first on international economy flights) are about 76.9% higher than on other international airlines

201; Canada; 26; 21; 6.5 yrs

After a planned bridge was canceled, the only access to the home airport for this carrier is by ferry

202; Oman; 32; 46; 5.8 yrs

Pethora of awards; highly rated by the one user on the site; nothing on the website or in additional research found any justification for such a low rating

203; USA; 48; 40; 8.5 yrs

First Class passengers have about 3 feet 6 inches of legroom, which is about 14.30 Inches less than the average for all international flights; other than that the airline has several awards and is relatively highly rated by the 3 users who rated it, but the metrics of the website give it a very low rating

204; Mexico; 50; 52; 4.3 yrs

Currently buying new planes

205; Sri Lanka; 23; 96; 11.0 yrs

March 2015 a government report accused the airline of widespread corruption, but the report itself may have been politically motivated, and no charges have been filed

208; China (Hong Kong); 24; 32; 2.9 yrs

From some research, the airline seems fine... the website rating is based on one rating... a reminder not to take things like this too seriously! (Many of the lowest ranked airlines have 1-3 votes)

209; UK; 31; 95; 13.2 yrs

They have been updating their fleet recently

210; Tunis; 30; 101; 30 yrs

Does not currently offer WiFi on its flights

212; China (Hong Kong); 40; 44; 12.9 yrs

March 2013, the airline began refitting its fleet

213; Iran; 51; 80; 25.8 yrs

March 2011, a majority of the EU airports refused refuelling services; forced rerouting which added time to flights

214; USA; 71; 100; 22.6 yrs

Operates with 35 full-time workers per plane compared to more than 50 at other carriers