Join the Experience Revolution

Tuesday Nov 08, 2011

Join Oracle and industry thought leaders to explore and discuss the evolving requirements of the life sciences industry. You’ll hear about the latest strategies for integrating clinical, operational, and customer centric solutions to improve your services and set a new bar for clinical development, safety and health outcomes, and business process efficiency.

Presentations and group discussions will focus on how industry leaders can help their businesses to:

Connect within and across lines of business

Collaborate across the ecosystem to achieve operational excellence

Develop cures that foster profound changes throughout the industry

Don’t miss this opportunity to connect with other industry executives and hear educational sessions designed to help you better leverage your IT investments.

Tuesday Oct 18, 2011

Many customers we've spoken to have customized Oracle CRM On Demand. These extensions can be very simple or quite complex - adding a simple link or a login to an internal document repository, pre-filling an internal document template, building a graphical hierarchy, running an interactive flash application, or anything in between. Whatever the extension, they all have one thing in common – that extension needs to be hosted somewhere. Customers sometimes have budget challenges to pay a 3rd party or purchase servers, lack skills to manage the infrastructure themselves, or find it difficult to get on IT's radar.

In Oracle CRM On Demand Release 19, we introduced Client Side Extensions (CSE) as a new – and standard – feature. CSE gives Oracle CRM On Demand administrators the ability to take extensions that can be executed by the end-users' browser and store them in Oracle's CRM On Demand infrastructure. After uploading the files that comprise the extension, links are automatically generated that point a custom web applet or web tab to the extension. CSE supports Single-Sign On, parameters, and any file type. Uploading a CSE to the Oracle CRM On Demand infrastructure provides faster performance, inherits our world-class security, and eliminates the need to fund a separate hosting source.

Wednesday Oct 05, 2011

Six megatrends that are disrupting business as usual are customer-driven and cross-channel interactions, cloud computing, pervasive mobility, real-time decisions, and social media.

As Kirk Mosher shared in the OpenWorld CRM session on "Building a Successful CRM Strategy," five keys to CRM success are in the areas of industry, insight, innovation, integration, and infrastructure.

Learn more about this and other sessions by browsing our full content catalog. Registration is still open for the final sessions of Oracle OpenWorld 2011, San Francisco, October 2-6. We look forward to seeing you at OpenWorld!

Wednesday Sep 21, 2011

It is our pleasure to invite you to the inaugural meeting of the Social CRM Customer Advisory Board meeting. Join the Social CRM team and other customers at Oracle Open World for this exciting event to learn about our Social CRM roadmap. This event is a great opportunity to share experiences and ideas about Social Media and Collaboration Tools in the Enterprise.

We look forward to having you join us on Sunday, October 2, 2011 from 12 p.m. – 4 p.m. Space is limited so RSVP soon for location and event details. For additional information, contact: marta.studinger@oracle.com.

Tuesday Sep 20, 2011

CRM General Session: How Technology Disruptions Catalyze Customer Relationships, Monday, October 3, 12:30 p.m , Moscone West, Room 2002. Often, the most significant economic and technological advancements have come to those who seize, rather than shy away from, 'disruptive' elements. Led by Anthony Lye, senior vice president of Oracle CRM, this session will include demos of current and next-generation Oracle CRM technology that can help turn 'disruptions' into competitive advantage.

Oracle CRM On Demand Product Strategy and Roadmap, Monday, October 3, 5:00 p.m, Moscone West, Room 2005. Hear directly from Oracle experts about future product plans and how Oracle is committed to accelerating the pace of innovation and value to its customers.

Customer Panel: A Journey to Customer Advocacy with Oracle's CRM Service, Tuesday, October 4, 11:45 a.m, Moscone West, Room 2003. Hear directly from leading organizations that are using Oracle CRM solutions to deliver exceptional service -- and build valuable customer advocates for their business.

Customer Panel: Achieving Success with Oracle CRM On Demand, Monday, October 3, 3:30 p.m, Moscone West, Room 2005. Learn how leading organizations are maximizing their ROI in Oracle CRM On Demand, including implementation best practices that avoid common risks of software implementations.

This content is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

Monday Sep 19, 2011

With nearly 120 sessions, the CRM track at Oracle OpenWorld 2011 will deliver unprecedented insight into Oracle’s CRM portfolio—including the latest developments in Oracle Fusion CRM, cloud-based CRM, and key acquisitions like ATG and InQuira. Other hot topics at this year's conference are expected to include eCommerce, mobile CRM, and real-time decision-making.

Starbucks, Dell, and British Columbia are among the high-profile Oracle CRM customers who will present at the conference, taking place in San Francisco October 2-6. In addition to individual sessions, attendees can get live, hands-on experience at 24 demo pods devoted to CRM solutions. They can also explore a variety of partner offerings at the CRM Pavilion and interact with experts in the CRM Lounge. In addition, there will be a private reception for senior executives on Tuesday evening and a Chief Sales Executive Summit on Wednesday.

Thursday Sep 15, 2011

Oracle OpenWorld 2011 is starting soon -- October 2 through 6 in San Francisco. Be sure to attend the many sessions, live demos, partner pavilion, and other events where you will learn more about the three core objectives that drive the design of Oracle CRM solutions:

•Make you smarter
•Make you more productive
•Provide you with the best value

With nearly 120 sessions, the CRM tracks at Oracle OpenWorld 2011 will provide unprecedented insight into Oracle’s CRM portfolio—including the latest developments in Oracle Fusion CRM, cloud-based CRM, and key acquisitions such as ATG and InQuira.

The CRM General Session, scheduled for Monday, is always a crowd favorite. You can expect some leading edge ideas and useful insights from Anthony Lye and his guests! Other favorites are the product overview and roadmap sessions, taking place on Monday and Tuesday. And, we have several customer panel sessions where customers talk about their experiences deploying our software. They will share useful lessons learned. In addition to these top favorites of attendees, we will have many additional, informative sessions.