Solutions for Independent Hotels

The Global ICG Solutions for Hotels manages all the revenue areas of the hotel, improving the process of; Check-in, Check-out, Invoicing, and Reservation’s Quotation. Set the Rates and Packages to apply to direct reservations, to OTAs, or to Booking Engine and modifying the prices through a single screen. Management of both single and group reservations enhancing the invoicing process to walk-ins or agencies.

With FrontHotel PMS:

Optimize your business management thanks to FrontHotel

Manage all the revenue areas of the hotel, improving the process of; Check-in, Check-out, Invoicing, and Reservation’s Quotation. Set the Rates and Packages to apply to direct reservations, to OTAs, or to Booking Engine and modyfing the prices through a single screen. Management of both single and group Reservations enhancing the invoicing process to walk-ins or agencies. Manage and settle the commissions generated by the intermediates.

Arrange Meetings and Events efficiently.

Know the availability of the meeting rooms, follow up quotations, planning tasks for employees, procurement, recipes cost breakdown, prepare service orders, organize preparation and cleaning of the rooms, cost valuation through fabrication orders and profitability analysis per event.

Professionalize the management of your Spa

Organize a client’s stay or even a group. Schedule a visit to doctor, clinic records, prescription of medical services and treatments, roaster of therapists, invoice packages, post charges to room account- Control the costs efficiantly and do margin analysis per treatment.

Improve the efficiency in Housekeeping through the app ICGRoomService Mobile.

Increase productivity, optimize the working flows, and enhance the performance of housekeeping staff. From a smartphone or tablet you can shcedule the staff tasks, update daily tasks, get real time information from frontdesk (check-out, do not disturb, priorities), open maintenance slips, found and lost records, post Minibar and Laundry charges into room accounts, or even blocking any room. All that with just three simple clicks. Forget about the time-consuming forms and paperwork.

Integration with hotel distribution platforms

Connectivity with Channel Manager

Save time in the online distribution of your rooms inventory or updating rates and do it just once from the PMS. Automate the reservations load coming from the different Channels

Connectivity with RMS

Take advantage of the recommendations from the Revenue Management System platform in order to optimizethe rates automatically in the PMS according to the availability, competitors, online reputation, or demand trends.

Connectivity with CRM/UpSelling

Increase the income through impulse buying.

Offer to your clients a quick access to Room Service with the online orders module. Customers can access to items offered in their language, make the order, and pay from the smartphone just by scanning a QR code.

Automatic e-mail sending to your guests.

Enhance the process for sending reservation’s confirmation to your customers, automatic reminders for check-in with information related to the stay with recommendations and proposals, set up the automatic sending of thank-you e-mails up on the end of the stay.

Manage the maintenace area in an organized manner

Create roaster of employees and schedule them for cleaning tasks, improve the effectiveness in the repairs and maintenance, set priorities and know the goods used in each reparation.

Manage several hospitality Points of sale

FrontRest Point of Sale

From the FrontRest software for the F&B management business such as Restaurant, Cafeteria, Snack Bar, … ) you can check the consumption of the services by the guests, apply the right pricing according to the services subscribed at the Hotel, and post charges to both room account and event account.

Mobility for the waiter

From a smartphone or tablet with Telecomanda Android you can invoice or post charges to the guest’s room account, and check the F&B services included for each guest. You will enhance the orders preparation at the kitchen and at the bar, and you will make sure that all the products are billed out so that increasing the revenue and customer satisfaction as well.

With the eRest show the Menu with the language of your customers in a digital signage.

Display the dishes of your restaurant through the electronic Menu located at the Hotel Reception, or elevator, or any other areas. Increase the revenue at every POS offering a service up to date, reducing queues at the reception and displaying the prices and the receipes composition with food allergens.

Receive and analyze your business data in real time with ICGAnalytics

Navigate through your business information from any place and device with a single click. Through KPI, tables, graphics, and cubes you may compile, analyse and transform the information necessary for decisions making in real time. Connected to ICGManager, FrontRest, FrontRetail or FrontHotel databases the information is shown fast and without delay. Available in desktop format and also native app for Android and iOS.

With ICG Manager manage your back office in a single solution

Manage the stock control for every warehouse. Follow up every single movement of stock at each department; F&B, Spa, Bar, Rooms, … Get consolidated data about costs and stock with a single solution. Through the ICGManager you can set purchase orders to your suppliers centrally and from the main warehouse distribute items according to each location’s demand.

Manage the Finance and the Accounting

Do follow up the accounts receivable and the payable as well, speed up the process for accounting the cash counts, double check the ledger entries, set up capital assets, or run accounting balances statements.