Payment & Security

Refund Policy

After you have received your goods, you can return any item to us for a refund, as long as it is unused and returned in the original packaging within 7 days of receipt of your goods and you have notified us of the reason for the return, by contacting us on the email: longdan@longdan.co.uk

FOR PERISHABLE PRODUCTS:Customers are required to carefully check their product for the "Best Before Date" (BBD) or any damage before signing any documents presented by the courier. If the BBD is lesser than 1 month or there is any visible damage, please return them to the courier immediately. Customers who have contacted our customer service channel and sent us the required pictures of the product as guided will receive an email containing returning label file, which can applied to the package and send back to us using postal service. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges.

FOR NON-PERISHABLE PRODUCTS: Customers are required to carefully check their package for any damage before signing any documents presented by the courier. If there is any visible damage, please return them to the courier immediately.

Please return all items to:4 Estate Way, Leyton, London E10 7JN, UK (LEYTON CASH & CARRY) Once we receive your item, we will either credit to the original method of payment or ship you a replacement based on your request. It can take up to 7 (seven) business days to process the refund or replacement.* Items purchased online must be returned to longdan.co.uk by mail and are not available for refund, return or exchange in stores. Customer who received return or exchange notification email could receive theirs product at this store.

As a consumer, you have certain legal rights regarding the return of goods that are faulty, damaged or not as described. Our refund policy does not affect your legal rights. Our returns policy is in accordance with statutory rights under the Consumer Contracts Regulations. For more information about these rights please contact your local authority Trading Standards Department, or Citizens Advice. You can also refer to the Which? website.

Great service and amazing prawns!

My order arrived very well packed and was left outside my door as I asked. I was given a tracking number to check my delivery and I was notified by text messages. Prawns were still frozen on delivery. Satisfied with the service and quality of food, will order again!