TD provides a very stimulating and inclusive environment where everyone is given the same chance to grow and move on to another position as they please. TD encourages continuous learning and has great benefits for its employees.

Great pay, great benefits, great incentives & perks but absolutely horrific management, next to no training before being thrown into the job with no support. The only way to advance is to be a suck up. The job is stressful mainly due to the management and the lack of training and support. The company is all about numbers, quantity over quality 100%. They make the job seem amazing in the beginning during training and it all goes downhill from there.

I really enjoyed my time at TD. The company does an exceptional job for it's employees and customers. They have a very strong focus on work/life balance as well as overall health. The benefits as an employee are terrific and the pay was way beyond anything else out there in Saint John for call center environments.

The unlicensed role offered two weeks of paid training and was quite simple. Mostly involved sending pink cards for vehicle policies or taking payments, The advisor role offered about a month and a half of paid training as was actually writing, selling and binding policies. Paid quite well (weekly) and the culture was awesome. Very welcoming management and lots of room to grow.

Pros

Great space, good vibe, opportunity for advancement if you're willing to work for it.

I have found this place to be a great place to work. The balance between life and work is great. The people I have worked with over the past couple of years have become my "work family". Management is very understanding, comprehensive and well maintained. Benefits are outstanding.

as in direct writer and for training they were awesome. I am so grateful to have trained at TD. They can micro manage quite a bit and have lots of "weekly awards" of different kinds that can get tiring. But the staff on a whole was amazing was a fun, nice atmosphere.

Typical day at work is extremely fast paced, ongoing learning, and constant communication with clients and vendors. Hardest part of the job is to deny a claim when you know the client desperately needs the help. Most enjoyable is when I can assist clients efficiently, empathizing, making the client experience as simple and pain free as possible. The versatility in work culture is wonderful and is maintained with a happy balance to all. I have acquired an understanding of the claims process, when to move forward and how to appease the clients where needed the most. Understanding the clients needs is key, and offering solutions to issues that arise. Growing with a team of professionals, adapting to learning curves with success. I have learned processes from start to finish, the programs are our tools to be successful in assisting with the workloads. I have built close relationships with ongoing enthusiasm and gratitude within the team and with customers. Management works closely to find solution, and alternative ways to address up coming issues within the work process. Working diligently offering solutions, using rewards, with an effort to make the work place a fun environment to be in.

A company that focuses on customer first and places alot of training on satisfying customers. Management seem to be disinterested at times, which leads to lack of motivation towards their team members. Theres plenty of room to grow and move around, however they do have a strict timeframe with regards to staying in your role despite excelling. The onboard training was probably the best part and talking to customers is quite enjoyable aswell. If the culture could be revamped, then it would definitely improve its overall rating.

Great training environment. Other insurance companies look to TD for new hires due to the extensive training employees receive at TD Insurance. I found it difficult to work in a call centre environment.