WinTASK

WinTASK will automate the following services to enhance the guest satisfaction in a predefined way:

Automated Task Handling

Complaint escalation

Request escalation

Customized alerts

PMS alerts

Message Handling

Complaint and Request Escalation – Maximum resolution time for each complaint can be predefined. If the complaint is not resolved within the acceptable time frame, the system will escalate to the next level or multiple levels by predefined escalation rules.

Customized Alerts – Based on the present date and time WinTASK will auto inform the user and Guest through SMS alerts.