Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I worked for Specialized Loan Servicing as a mail room temporary worker for about two (2) months. The company uses temporary agencies to essentially try out workers. It dangles the potential of a permanent position through a temp-to-hire arrangement. I have a BA in Management, but took the position out of necessity and hope for advancement. The lack or organization was disturbing; my supervisor did not know apparently that I was being added to his staff and as a result I sat on my hands for my first two (2) weeks requesting work and waiting for odd jobs to be assigned to me. Human Resources was discouragingly slow about my on-boarding but I was still expected to feel like part of the company despite signs and issues that made me feel like an outsider.

I witnessed gross mismanagement during my time there. The company, which claims to have a "better way" and to "do things differently" is no less predatory and seamy than any of its competitors. The company does not invest in quality equipment capable of accomplishing the tasks at hand. An example is the PaperVision program and desktop scanners, which are used in conjunction to scan all documents received from borrowers. PaperVision has many bugs, management and team leads do not know how to use it (thus cannot instruct employees), and many documents are just lost as a result. These documents can be critical to somebody's modification or to avoid foreclosure. The company's computer system in general experiences regular glitches and the IT department is quite slow at getting everything back on line.

I attempted to explain my observations constructively and humbly offer suggestions for improving the processes. I also participated in company functions and tried to mingle with my colleagues. Many employees are rather unprofessional; they discuss topics that should be left out of the workplace and regularly use crude language. I never complained about this. I arrived for work on Monday, December 24, 2012, and discovered that my badge did not function at the door. I was about to leave when a security guard approached, told me that the company was closed for the holiday, and that I was no longer employed there. Management apparently decided not to inform me that I did not need to show up on Christmas Eve morning so that security would dismiss me and they could avoid any potential confrontation. Merry Christmas 2012.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.