This topichttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1808202#M1638
<P>If that's the case is there a way of rolling back the device firmware and stopping it from updating?</P>Tue, 02 Jan 2018 14:39:32 GMTTyler_Durden2018-01-02T14:39:32ZBT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1805316#M1631
<P>Hi,</P><P>&nbsp;</P><P>I have two Google Home devices - a full size "home" and "home mini".&nbsp; All was fine with both on my BT WholeHome system until I upgraded to firmware&nbsp;<SPAN>v1.02.03 build03 on the BT WholeHome system.&nbsp; Now both of the Google homes experience frequent drop outs on the network - Google home says it "can't connect".&nbsp; I've moved both the Google homes around the house, but even when placed next to BT WholeHome disc, I get the same issue.</SPAN></P><P>&nbsp;</P><P><SPAN>Connecting the Google Homes direct to my router wifi (i.e. not the BT WholeHome mesh network) solves the issue.&nbsp; Any one else experiencing similar problems?</SPAN></P><P>&nbsp;</P><P><SPAN>Anyone know how I can go back to the previous BT WholeHome firmware?</SPAN></P><P>&nbsp;</P><P><SPAN>Thanks,</SPAN></P>Fri, 22 Dec 2017 09:42:46 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1805316#M1631speedf2017-12-22T09:42:46ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1805317#M1632
<P>Try asking on this thread, as some people were having issues after the upgrade.</P>
<P><FONT size="2" style="font-size: 24px !important; line-height: 30px !important;"><FONT style="font-size: 18px !important; line-height: 22px !important;"><A style="font-size: 18px !important; line-height: 22px !important;" href="https://community.bt.com/t5/Connected-Devices-Other/Introducing-Whole-Home-Wi-Fi/td-p/1698721" target="_blank">Introducing BT Whole Home Wi-Fi</A></FONT></FONT></P>Fri, 22 Dec 2017 09:47:09 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1805317#M1632Keith_Beddoe2017-12-22T09:47:09ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806710#M1633
<P>Hi</P><P>im having exactly the same problem</P><P>&nbsp;</P><P>since the last firmware upgrade my google home devices keep losing Wi-fi connection&nbsp;</P><P>&nbsp;</P><P>after about 10mins of streaming audio it stops . Trying to replay generally says there’s a glitch or unable to connect to WiFi. &nbsp;About about a minute I can usually Rea start streaming</P><P>&nbsp;</P><P>all this is definitely linked to the firmware update &nbsp;as everything was working perfectly beforehand.&nbsp;</P><P>&nbsp;</P><P>Have cold started the d full Wi-fi network numerous times but the problem still occurs&nbsp;</P><P>&nbsp;</P><P>thanks in advance&nbsp;</P><P>&nbsp;</P><P>gary</P>Thu, 28 Dec 2017 10:29:54 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806710#M1633GPE2017-12-28T10:29:54ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806817#M1634
I have this issue and have put it down to the fact that the Google Home occasionally switches between different discs.<BR />Is it possible that this is happening to you?Thu, 28 Dec 2017 15:31:24 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806817#M1634Tyler_Durden2017-12-28T15:31:24ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806898#M1635
<P>Possible, but doesn't really explain why all was fine with the previous version of firmware, unless BT have made the switching more agressive.</P><P>&nbsp;</P><P>Spent some time with a Google support engineer trying to resolve the problem, and we couldn't.&nbsp; Eventually we came to the conclusion that there must be some kind of campatibility issue that has been introduced in the latest version of the BT WholeHome firmware.&nbsp; Hopefully BT will read this and investigate further!</P><P>&nbsp;</P>Thu, 28 Dec 2017 21:25:56 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806898#M1635speedf2017-12-28T21:25:56ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806907#M1636
Fingers crossed.Thu, 28 Dec 2017 22:23:06 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806907#M1636Tyler_Durden2017-12-28T22:23:06ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806915#M1637
Me too on this. 5 Google Home devices. Also seems an issue with Samsung S6 Edge phones. Have 2 of them with frequent drop outs. I receive authentication errors on them. Everything else of mine fine. Though I've only just set it up having bought for Christmas.Fri, 29 Dec 2017 00:23:24 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1806915#M1637MangoMan20202017-12-29T00:23:24ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1808202#M1638
<P>If that's the case is there a way of rolling back the device firmware and stopping it from updating?</P>Tue, 02 Jan 2018 14:39:32 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1808202#M1638Tyler_Durden2018-01-02T14:39:32ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1808358#M1639
<P>I'm having the same problem following the firmware update with both my google home and google home mini devices</P><P>&nbsp;</P><P>streaming keeps stopping after 5-10 minutes... devices are regularly reporting a glitch when I try using voice control, and I keep spotting the google home devices enabling the temporary networks that they create when waiting to be setup</P><P>&nbsp;</P><P>I also get the impression that some of my other devices are also getting less reliable wifi connections than before.</P><P>&nbsp;</P><P>Im not using any of the new network features so would downgrade if I could</P><P>&nbsp;</P><P>If this isn't fixed soon I'll be reenabling my previous wifi network and moving devices back on to that</P>Tue, 02 Jan 2018 22:14:38 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1808358#M1639ldnguy2018-01-02T22:14:38ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1809236#M1640
<P>Yep my google homes are messing up every now and then.</P><P>&nbsp;</P><P>Any input from BT?</P>Thu, 04 Jan 2018 23:28:22 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1809236#M1640rgbrgb20012018-01-04T23:28:22ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1809275#M1641
<P>Hi all,</P><P>&nbsp;</P><P>See existing thread on connectivity issues that have started over the last month or so - i've asked a set of questions that will help us with investigations.&nbsp;<A href="https://community.bt.com/t5/Connected-Devices-Other/Very-close-to-returning-my-2nd-BT-Whole-Home-WiFi/td-p/1808291" target="_blank">https://community.bt.com/t5/Connected-Devices-Other/Very-close-to-returning-my-2nd-BT-Whole-Home-WiFi/td-p/1808291</A></P><P>&nbsp;</P><P>For those of you having issues with your Google Home, please could you provide some info to help, preferably on the the thread link above.</P><P>&nbsp;</P><P>- Exactly which devices are having issues</P><P>- Which software version they are running</P><P>- When you first noticed issues (exact date would be very useful),</P><P>- What you're doing at the time you notice an issue (streaming audio/video, browsing websites)</P><P>- Which disc you're connected to at the time (the main one next to the router or a Wi-Fi connected disc)</P><P>- And finally, does the device show any error messages against the Wi-Fi or any connections</P>Fri, 05 Jan 2018 09:06:14 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1809275#M1641Dan-O2018-01-05T09:06:14ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1810318#M1642
<P>- Exactly which devices are having issues</P><P>Google mins; lose connection</P><P>- Which software version they are running</P><P>Latest&nbsp;</P><P>- When you first noticed issues (exact date would be very useful),</P><P>Minis just installed in week before last firmware update</P><P>- What you're doing at the time you notice an issue (streaming audio/video, browsing websites)</P><P>Nothing, come to it and it says no wifi connection</P><P>- Which disc you're connected to at the time (the main one next to the router or a Wi-Fi connected disc)</P><P>Varies</P><P>- And finally, does the device show any error messages against the Wi-Fi or any connections</P><P>As I said it lose the wifi signal (all my other gear such as laptops and phones work fine). WIFI meter shows plenty of signal</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 07 Jan 2018 23:25:42 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1810318#M1642rgbrgb20012018-01-07T23:25:42ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1810367#M1643
<P>Found this page when searching following very similar issues with Google Home and Whole Home wifi.&nbsp; I had not put it together with the firmware upgrade by now I recall doing this the timing does allign.</P><P>&nbsp;</P><P>- Exactly which devices are having issues</P><P>Google Home and Whole Home Wifi</P><P>- Which software version they are running</P><P>Will need to check, but all have all the latest updates installed</P><P>- When you first noticed issues (exact date would be very useful),</P><P>Not sure - but not had a probelm until recently (had both devices for a number of months last year) so seems to allign with a recent change</P><P>- What you're doing at the time you notice an issue (streaming audio/video, browsing websites)</P><P>Two things</P><P>&nbsp;- when streaming audio, typically from BBC Radio Iplayer - it just stops after a few minutes</P><P>- the Google Home device loses the network completely and i have to reset it and reconnect it</P><P>NB I don't seem to have similar issues wtih either Google Chromecasts or any other wifi devices such as laptops etc.</P><P>- Which disc you're connected to at the time (the main one next to the router or a Wi-Fi connected disc)</P><P>A wifi connected disk</P><P>- And finally, does the device show any error messages against the Wi-Fi or any connections</P><P>It does sometimes show it has lost the wifi connection, but seems to be variable</P><P>&nbsp;</P><P>Will be following with interest for a a resolution - its making the Google Home device pretty unusable at the moment.</P><P>thanks, Stephen</P>Mon, 08 Jan 2018 10:05:52 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1810367#M1643spgreene2018-01-08T10:05:52ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1822888#M2393
<P>Also experiencing same issue with Google Home Mini disconnection after a few minutes.</P><P>I have a logfile dump from the BT-WholeHome - snippet below</P><P>&nbsp;</P><P><BR />17.02.2018 10:15:18 [4 2 1] IF[2.4G]:STA(20:df:b9:5f:36:5b) had deauthenticated<BR />17.02.2018 10:15:19 [4 4 1] IF[5G]:STA(20:df:b9:5f:36:5b) had associated successfully<BR />17.02.2018 10:17:21 [4 2 1] IF[5G]:STA(20:df:b9:5f:36:5b) had deauthenticated<BR />17.02.2018 10:17:22 [4 4 1] IF[2.4G]:STA(20:df:b9:5f:36:5b) had associated successfully<BR />17.02.2018 10:25:17 [4 2 1] IF[2.4G]:STA(20:df:b9:5f:36:5b) had deauthenticated<BR />17.02.2018 10:25:18 [4 4 1] IF[5G]:STA(20:df:b9:5f:36:5b) had associated successfully<BR />17.02.2018 10:27:22 [4 2 1] IF[5G]:STA(20:df:b9:5f:36:5b) had deauthenticated<BR />17.02.2018 10:27:23 [4 4 1] IF[2.4G]:STA(20:df:b9:5f:36:5b) had associated successfully<BR />17.02.2018 10:27:26 [4 2 1] IF[2.4G]:STA(20:df:b9:5f:36:5b) Pairwise Key Handshaking timeout<BR />17.02.2018 10:27:26 [4 2 1] IF[2.4G]:STA(20:df:b9:5f:36:5b) had deauthenticated<BR />17.02.2018 10:33:45 [4 4 1] IF[2.4G]:STA(20:df:b9:5f:36:5b) had associated successfully</P><P>&nbsp;</P>Sat, 17 Feb 2018 17:47:19 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1822888#M2393timftimf2018-02-17T17:47:19ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1822954#M2395
<LI-USER uid="236920"></LI-USER><BR />We have some changes to help with this coming in the next firmware, due at the end of this month.<BR /><BR />In the meantime you can use a workaround - please contact the helpdesk at btconnectedhome@bt.com for details.<BR /><BR />Dan-OSat, 17 Feb 2018 23:40:13 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1822954#M2395Dan-O2018-02-17T23:40:13ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1825629#M2550
<P>Hi,</P><P>I updated to the latest build [v1.02.04 build10] some 24 hours ago - so far all has been good.</P><P>Many thanks,</P><P>Tim</P>Wed, 28 Feb 2018 09:47:02 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1825629#M2550timftimf2018-02-28T09:47:02ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1825630#M2551
<P><LI-USER uid="236920"></LI-USER></P><P>Good to hear - thanks for letting us know!</P><P>Dan-O</P>Wed, 28 Feb 2018 09:48:34 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1825630#M2551Dan-O2018-02-28T09:48:34ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1829122#M2862
Hi,<BR /><BR />I am still having random Google Home/Mini disconnecting from the BT Whole Home WiFi after the latest firmware v1.02.04 update.<BR /><BR />I have to disconnect the power to the affected Google Home, after it reboots all is working again. This happens to all 3 Google Home device I have, but seems to happen the most for the devices associated to WiFi connected BT Discs.<BR /><BR />Rebooting the BT Whole Home WiFi System does not restore WiFi connection for the affected Google Home devices. Been experiencing these issues since end of November 2017 and thought it was WiFi Interference on 5GHz, which is less likely.<BR /><BR />Regards,<BR /><BR />RaviMon, 12 Mar 2018 15:05:40 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1829122#M2862Ace_rickslick2018-03-12T15:05:40ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1830171#M2903
I noticed again a few days ago that one of my Google Home devices had dropped off the WiFi. When I checked which disc it was connected to, I discovered that disc had lost network/WiFi connection back to the main disc and all WiFi devices connected to the affected disc could not be seen on the network. Power cycling the disconnected disc resolved the issue. Later that day I had to power cycle the other WiFi connected disc, as this lost connection in the same way.Thu, 15 Mar 2018 12:52:33 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/1830171#M2903Ace_rickslick2018-03-15T12:52:33ZRe: BT WholeHome and Google Home deviceshttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/2022989#M13188
<P>I have a BT Smart Hub 2, but no disks as the coverage is good enough in my house. I have 2 x Google Home Mini (1st Gen), 1 x Google Nest mini (i.e. 2nd Gen Google Home Mini with a name change) and 1 x Lenovo clock.</P><P>All set up ok, all 3 minis are running the same firmware versions.</P><P>My Google Nest Mini (gen 2) drops off the network every 20 mins or so, pulling the power and plugging it back in gets it working again, and sometimes just leaving it for 1/2 hour will bring it back.</P><P>I even did a test where a had a Gen1 mini and a Gen2 mini next to each other on a table, set up a group and played a radio station so it went to both at the same time. After 20 mins the Gen 2 dropped off the WiFi network, but the Gen 1 carried on. Just proving that it wasn't related to the location.</P><P>Think I may have resolved this by disabling Smart Start on the hub, and also changing the WiFi from Mode 1 to Mode 2 (Compatibility mode), it's only been running like this for about 3 hours but so far I have had no dropouts, whereas earlier this morning it was dropping out every 5-10&nbsp; minutes.</P><P>Don't know if it's a permanent fix, but it's looking promising so far. Hope this helps.</P>Thu, 02 Apr 2020 12:45:00 GMThttps://community.bt.com/t5/BT-Devices/BT-WholeHome-and-Google-Home-devices/m-p/2022989#M13188PhilPalmer2020-04-02T12:45:00Z