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Standing at seven feet, Ward is a tall and intimidating-looking person. However, underneath his rough exterior lies a wise, observant mind. He is first seen wearing the standard Galbadian soldier's uniform, but his casual attire consists of a blue bandana on his head, white tank-top, green overalls and army boots. He sports a scar going across the left side of his face from an undisclosed injury, and has light facial stubble.

Despite his intimidating persona, Ward is a caring person who would help a friend whenever they need it, although this usually results in him being dragged along on one of Laguna's poorly thought-out schemes.

Ward serves in the Galbadian Army with his friends Laguna and Kiros. They get lost in the forests of Timber and escape to Deling City where Ward and Kiros coax Laguna to get acquainted with Julia Heartilly. When they see Julia approaching their table Ward and Kiros make a swift exit, but need to soon fetch him from Julia's hotel room because they have been sent on a mission in Centra.

In his last mission with the Galbadian Army, Ward gets lost with Laguna and Kiros and the trio accidentally end up in the Centra Excavation Site where the Esthar Army is excavating the Lunatic Pandora. During their escape he receives a wound that results in the loss of his ability to speak. After leaving the Galbadian Army he becomes a janitor in the D-District Prison, which Zell later has a flashback about.

Ward hints at Squall's father's identity.

Eleven months later, when Ellone is kidnapped by Estharian Soldiers, Ward accompanies Laguna and Kiros to Esthar to rescue her. They get in to some trouble along the way, participating in a movie to earn some money where they encounter a Ruby Dragon. During their adventures Laguna gets separated from Kiros and Ward; however, the three later reunite and continue on their journey to Esthar, where they rescue Ellone and defeat Sorceress Adel. Laguna becomes President of Esthar, and Kiros and Ward become Laguna's advisers.

Ward is seen for the first time in the game's present timeline when Squall enters the Sorceress Memorial to rescue Rinoa. Squall does not appear to recognize Ward and he is not named during the scene, but appears as a large man wearing Estharian clothes who does not say a word, but is the one who lets Squall enter the building. Later, Ward is seen in the Presidential palace when the SeeDs meet with Laguna, and lastly within the Ragnarok before entering the Lunatic Pandora, where Ward and Kiros make remarks on Squall's parents.

Ward is playable during dream sequences. He wields a harpoon which he throws at enemies before running after it to pick it up and use it again. His Limit Break is Massive Anchor, which allows him to throw the anchor in the air and jump after it, then ride it back down to the ground as it creates a shockwave which damages all enemies.

As with other characters in the game, a Triple Triadcard based on Ward can be obtained.

In the French localization, rather than not being able to speak due to an injury, Ward voluntarily refuses to speak "until the game is finished" after Laguna tells him that "thinking negatively draws bad luck", breaking the fourth wall.