Our Online Store receives orders non-stop and you will receive your order based on the standard delivery times below:

AREA

DELIVERY TIME

Metro Manila

3-5 working days

Provincial

5-7 working days

A standard shipping fee of Php 90 applies in the Philippines for orders less than Php 1,000. Shipping is free for orders above Php 1,000.

If you're not around when the package gets delivered, a courier may call or send you an SMS to confirm if they can leave your order with any authorized representative who is present at your shipping address. Your authorized representative will be asked to sign for the package on your behalf.

Please expect a delay in receiving your orders during sale events, special holidays, and inclement weather. Be assured that we continuously work with our shipping partners to get your orders to you the soonest time possible.

You may return any item purchased online from Penshoppe atany Penshoppe boutique within the Philippines. Returned items may be exchanged for any item in the store provided that the Return Conditions below are met. If the item chosen is of higher value, the price difference must be paid at the time of the exchange. If of lower value, the price difference is forfeited. Please be advised that all returned items shall be evaluated to confirm its condition.

Online Store Return Conditions:

1. You have fifteen (15) days to return an item from the date it was purchased

2. Your item must be accompanied by the sales invoice before any return may be evaluated for processing

3. Returned items must be unused and in its original packaging (with tags intact)

4. Your item may only be returned/exchanged once unless the return is due to manufacturing defect

Online Store Accepted Reasons for Return:

Your item may be exchanged for any item in the store:

1. If the item has a manufacturing defect; or

2. For change of size and item

If you have further questions, send an email toshop@penshoppe.comand our Customer Care Team will respond within 24 hours.