Category: Inmate Communication

Securus Technologies is one of the leading prisons’ technology providers based in North America. The company was founded in the year 1986 and is headquartered in Dallas, Texas. However, it does have regional branches in other areas including Atlanta, Allen and Carrolton. As of today, it is considered to be the world’s number one correctional facilities’ technology provider, serving over 1.2 million inmates in over 3,500 facilities in 48 states in the US.

The reason for the success of Securus is the formulation and execution of winning strategies. For example, the company has over 1,300 all over the world. This allows its products and services to reach a wider market.

In the recent past, Securus has gained a lot of popularity for the huge investment, which they made towards innovation and the improvement of service delivery. For a long time, Securus noted that prisons’ technology providers were lagging behind due to the lack of serious customer service. Therefore, they invested hugely in the construction of a stately call center which runs 24/, throughout the year. This way, they don’t have to rely on outsourcing their customer service, which causes serious delays and inconveniences to their clients. Securus also invested more than $600 million to go towards supporting the development of at least two technology products after every two weeks.

As we mention the success of Securus, we cannot forget to mention the man that has been instrumental in all these. Rick Smith has been the CEO of Securus since the year 2008 and has been unstoppable. He has a sharp for trends and anything that will go towards making it possible for Securus to achieve their goals, Rick Smith does not hesitate to get it done. He is indeed a powerful leader fit for the industrial leader that is Securus.

Part of my duties in the jail is trying to keep illegal drugs out of the hands of the inmates. If an inmate gets high on heroin or crack, they not only become a danger to themselves, they could seriously injure other inmates or my staff. We try a number of different ways to keep the drugs away from inmates, some more effective than other.

My team is always at the visitor center trying to keep any contraband from the outside getting to these inmates. Even with the threat of jail time, some visitors will take the risk for the sake of helping our family or friends on the inside. We try to run these visitors through scanners and x-ray machines, but even physical searches is not always an exact science. When a visitor and inmate are determined enough, they find a way.

We even do surprise cell inspections each day, and we do yield a large amount of contraband that slipped by the visitor center. Securus Technologies recently updated the inmate phone system in our jail, and this was going to be one of the most valuable resources we could have found. This company CEO, Richard Smith, says his 1,000 employees are all working hard towards the object of making the world a little safer for us all.

Once my team was taught how to use the LBS software, we started to listen in more easily to calls about contraband. We uncovered chatter from inmates talking about using drugs in their cells at night, how they slipped them by the guards at the visitor center, and even who was being asked to bring these drugs to the jail. Within weeks we had recovered more drugs than we did all of last year with a full-time staff searching the entire prison.