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Can I just say that your customer service is awesome.
I have just spoken with no less than 4 people at Clifton Cameras today including yourself, and I have come away each time with a smile on my face.
Each person has left me feeling like I was the most important person they had spoken to all day and that my query was going to be given the best possible attention.
This type of service is totally "WORLD CLASS".
Thank you to you and your team…
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I needed and new tripod and head, but couldn't decide on what to buy. I contacted Clifton Cameras for some advice and their customer service was stellar. They could not have been more helpful and over the space of a week and many emails talked me through the options offering excellent advice, not just trying to sell the most expensive tripod.
In the end I opted for a Manfrotto 055CXPRO3 together with the MH055 ball head and 410 gear head. Arrived the day after placing the order and I couldn't…
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My experience with the retailer is not very good. I bought a Pentax K-5 II through finance and everything went smoothly until I received the Camera (pretty quick delivery!) and to utter bad luck the camera was faulty. First of all the box was not sealed. Secondly I could see a lot of dust and moisture through the viewfinder. I am a novice photographer and going through some online forum, I doubt the dust may be in the mirror, or in the prism. That let me conclude that the camera might be a…
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Cliftoncameras's Comment

I am contacting you in regards to a review that I believe you have left on the Reviewcentre website about Clifton Cameras (copied below).

I believe that the comments you have posted here to be unfair and an inaccurate summary of the events. It was myself that spoke to you yesterday regarding your camera, I believe you also spoke to my colleague Vanessa prior to our conversation.

I can see that you initially made a purchase through our website on the 10th February for a Pentax K-5 II using our online finance service, you then called us to change the camera over to a Nikon D7000 which we duly did, this order was then cancelled by you on the 11th as we were unable to price match ******.

You then placed another order for a Nikon D7000 on the Saturday 23rd, again using the finance system. You then contacted us on the 25th to change your order to a Pentax K-5 II, we duly rearranged the finance deal for you and shipped your order on the 26th.

On the 27th (yesterday) you called us to complain of dust ingress in your camera, this was at 13:35, you spoke to my colleague Vanessa, who offered to send you a pre-paid returns label so that you could send the camera back for a full refund or replacement. You then called and spoke to me about half an hour later regarding the same issue, I told you that as we use Royal Mail and not a courier we were unable to collect the item from you that day but also offered to post you a returns label (incidentally we had already organised your label before I actually spoke to you)

I have tracked the serial number of the camera we sent you and can categorically refute that this was a customer return, I would also like to confirm that the camera kit you purchased does not come with a seal on it from Pentax UK.

I did mention to you on the phone yesterday that cameras and or lenses are not exempt from dust ingress and it is not unheard of for new cameras or lenses to contain an element of particle or dust ingress from manufacture. I also repeated the offer that we would pay for the return cost of the camera, inspect it upon return, contact you directly and promptly and either offer you a replacement or a full refund.

As you may appreciate I am a little staggered at your comments of a "Slow Response. Customer Service not very intuitive", also your assumption "That let me conclude that the camera might be a customer return"

We are more than able to accept criticism where necessary and admit that occasionally we do get it wrong, however I feel in this case your comments are totally unfair and do not reflect the service we have offered. The effect of placing reviews on websites like Reviewcentre of course have an effect on retailers and I would ask that you reconsider the placement of this review and retract it. If you are not prepared to do this I will respond to the review via the website.

I assume that your camera has been sent back to us and will be received here tomorrow ? I will keep an eye out for your camera and contact you once I have had chance to inspect it.

I can be contacted on 01453 548128 if you would like to discuss any part of this.

Rcjayanta's Comment

Written on: 06/03/2013

Hi,

Before I write anything I would like to clarify that I don't have any personal issue with anybody in Clifton Camera and I hope everybody bear that in their mind.
I left my comments based on the issues I found going through the buying process and I am sure I would have added a few more if it would have been today, and now I would like to clearly point out those below. Any comments or remarks on those are most welcome.

i) First and foremost despite trading online, you do not reply to email and do not send email to update status of any part of the order including order dispatch. From this approach one can think that either you or the customers you deal with are more comfortable with the old school approach of phoning and meeting personally, or you basically being a shop do not intend to focus on online trading but rather the recent trends have forced you to venture into this unknown world. But I have to say, you need to be more professional in this stream.
ii) Secondly, when I talked to your sales/customer service team, I realized that you don't have any dedicated after sales support people as I came across same person twice phoning for different department which is bizarre.

iii) Now while talking to one of your sales person, I heard him saying that one can not expect a better result in 'AUTO' settings from Nikon D7000 camera as it is intended for Professional Photographers. Now this remark is utterly wrong from 2 different direction. First of all according to Nikon, D7000 is not a Pro DSLR. It is a consumer grade dslr made for enthusiast photographers who Nikon feels would use 'Auto Modes' quite frequently and would also expect the camera to deliver a good result. Secondly, it is sometimes quite fun but aristocratic feeling to hold a smart phone in one hand and changing disk in a turntable in one hand while criticizing the digital music left-right and centre. But let me tell you that there is absolutely no shame on saying that I like CD over Vinyl Record and Auto mode over manual settings. And a digital SLR as it's name suggests is a complex electronic device which is run by a very smart software which does all the calculations for human eye to take snaps. And as a programmer I can tell you, we don't do any justice to those geeks who write those software, nor those companies like Nikon, Canon whom we die for if some people turn their face from the technology and prefer to hold iPhone in one hand and adjust manual focus rings with another (if they can do both without being look like a juggler in a circus).

iii) I would also like to let you know, that when I dealt with the customer service / sales guys in your team, it seemed to me that they are less passionate about the camera, the excitement of a potential sale, or even talking to a person who is willing to know from them.

iv) And finally after receiving the latest comment from you, I have realized that there is a communication gap between the management and staff in your company, so that you are not been informed that your staff have received the camera back. Phoned me to discuss the options, and eventually processing the refund which is confirmed by the only email I received from you and hat`s off for that.

As I said, this is my personal opinion and does not intend to hurt anyone. But I would be really pleased to find my findings to be 'very wrong' when I shop the next time in 'CliftonCameras'

Jimmycrackenbush725's Comment

Written on: 03/03/2013

Sorry to hear you have had a bad experience whilst online purchasing you're Pentax K-5 II with Clifton Cameras.
I have purchased items from them myself and am pleased to say their service has always been first class.

I have monitored their business, for several years now, via customer reviews etc. and have not seen any negatives, apart from you're own. I work in Customer Services myself and find that sometimes it is human error committed by an individual - that can inadvertently give a Company a bad name. In this day and age when the camera buyer now has to mostly rely on the Internet, due to the demise of the High Street, it is essential we have and support good, decent and honest online retailers such as Clifton Cameras. I personally think you have just been unusually unlucky!

I recently decided to purchase a new lens for my Canon and was just about to order from A N Other when they
Went kaput. Having trawled the web for another suplier I found Clifton Cameras. So glad I did as there service has been 2nd to none. The order for my new lens was folowed by a telephone call the next day thanking me for my order and giving me an update on my order. All communication with Clifton Cameras has been prompt and efficient. They have always responed to e-mails promptly and…
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I purchased a Panasonic G series f2.8 macro lens which arrived promptly and well wrapped, to go with my GF1. The pictures from this lens were excellent but, some time later, the lens stopped working so I returned this to Clifton Cameras who arranged for this to be investigated. The fault could not be repaired so I asked for a credit note to be used for some other equipment (macro shots of rain-drops-on-leaves-blowing-in-the-wind left me with a bit of a head-ache!). Clifton were excellent at…
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Ordered the item Sunday pm and despite misgivings about the impact bad weather was having on their distribution capabilities delivery was achieved at 10am on the Tuesday. Phone and email enquiries were dealt with in a polite, professional and friendly manner. Will use again should the need arise…
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From my first call to clarify certain points with Clifton Cameras I was extremely impressed with the helpful friendly advice and service. I had reason to contact them after problems with ordering on-line (nothing at all to do with Clifton) .and again they responded promptly. I then ordered my camera late on the Saturday night but despite this it was despatched promptly by them and received by me early on Wednesday morning. Fantastic service from day one. There was nothing at all that I…
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I ordered a pair of Kowa YF 8x30 binoculars online from Clifton Cameras on Sunday, January 13, 2013. They arrived today (Wednesday, January 16) by Royal Mail. The bins were well packaged and appear to be tremendous value. They look good, feel good and, even in today's freezing fog, provide bright, sharp images within the visibiity range. First experience of CC but probably not the last…
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I ordered the Pentax K-30 online. They sent me the bill and asked him to pay. But after the payment, they stopped answering emails. It's been two weeks and I still do not know where my order. This is called the best service in 2012. Well I paid with Paypal, I will return my money…
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Cliftoncameras's Comment

Written on: 12/01/2013

This has been resolved with customer. An admin error meant that customers payment was not allocated to order. As soon as we were alerted to this we rectified mistake and got order on it's way to Russia. Apologies again for the delay experienced.

Used Clifton to buy my 5D MKII, they had the cheapest price and also offered 0% APR financing. Decided to just go for it.
No problems so far, arrived on time and customer service was very quick to reply to my questions…
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I was first attracted to this website by very competitive prices. I phoned for advice, and was surprised to discover that I had stumbled upon a proper camera shop, whose staff knew what they were talking about, and were happy to spend time discussing my proposed purchase, despite its being within days of Christmas. I phoned more than once, and spoke to different people, all of whom were both knowledgeable and courteous. My camera arrived the day after I had ordered it. I know that if I run…
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I have just purchased a Canon eos 60d from Clinton Cameras, and i have to say it was the simplest,easiest and fastest purchase i have ever made on-line.
I purchased the camera on-line on the 26th of december(the store was closed),yet still, i received the camera on the morning of the 28th december.
I spoke to a member of staff on the telephone and by email and they could not have been more helpfull.
I would not hesitate to recommend them to to anyone and will certainly deal with them again.
…
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I placed an order yesterday (27 Dec.) around 13:45 after speaking to a very helpful person in Sales. The lens arrived before 09:00 this morning. Amazing service! Thanks (thanks to Royal Mail as well)…
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I ordered an accessory for a Christmas present, late as usual and in the evening, and Clifton Cameras had it all parceled up and ready to go the very next morning, when my paypal wouldn't go through. Had an email and phone call from Vanessa, who sorted everything out quickly for me. Best of all it still arrived next day and very well packaged. A very quick turn-around and good service.
Not expensive either.
Will definitely use again, and have and will continue to recommend.
Thanks!…
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Hello,
Just wanted to write and tell you how delighted I am with the service I have experienced using your website store.
Super quick Christmas delivery and the parcel was securely wrapped so as to prevent any damage in transit. The product has arrived in mint condition.
I actually ordered this product from another company but it took them longer to tell me that it was out of stock than it did for you to process and complete my order from start to finish. Your website will certainly…
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I rarely ever do reviews or email companies to congratulate them on their service but on this occasion I did.
I ordered a Fuji camera from them and not only were they the cheapest (I shopped around a fair bit!) but I ordered it yesterday and it arrived today! It was well packaged in bubble wrap (took me a few minutes and a pair of scissors to open).
I had regular emails to let me know the parcels status and bearing in mind its Christmas and so will be a busy period I was very pleasantly…
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I wanted a telephoto (zoom) for my newish kr and i found it easily on the website with a discount on a standard filter. it was delivered less than 24hrs after I ordered it very well packaged. i had several e mails as to the order status and a final one to tell me when it would be delivered. all this on the busiest internet shopping day! fantastic service…
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I was totally amazed at how quickly my Sigma lens was processed and delivered, ordered my lens on Tuesday and it arrived ready for use Thursday less than 48 hours later! Prompt service and a friendly reply to my e-mail from Gareth regarding a likely delivery window. Would I use Clifton Cameras again? Certainly, top service…
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I have been searching for the best deal on the Nikon D7000 camera body. Apart from the best price one also is cautious that dealers can supply from stock in the UK and in a reasonable time.
Not quite so easy when it gets down to the multitude of offers. Frequently the best price is not so obvious as lens are included. Then, although in stock, and yes it is a UK model, one would have to wait until the end of the next week suggesting that the camera will be departing from Singapore. With Clifton…
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