Practice Information

Patient Confidentiality

Chester Road Dental Care takes
patient confidentiality extremely seriously and has a
strict policy in place. If you wish to see a copy of
this policy please ask at reception. Patient records are
kept in line with Data Protection Act guidelines. All
personal information is treated in the strictest
confidence and relevant members of staff have access
only when required. All patient records are stored
securely to ensure information is only accessed as part
of your treatment.

Your Patient information is
available for you to see on written request according to
the Freedom of Information Act 2000. Patient information
will never be released to a third party without your
express permission.

Feedback Complaints

We want you to be entirely satisfied with
your treatment & care and have a “Comments Box” in the
waiting room for suggestions, comments, and compliments
about our services. If for any reason you are not
satisfied with your care or the services provided by our
practice please talk to our practice manager, Lisa
Williamson, who will deal with any complaint according
to our complaints procedure. Alternatively please put
your concerns in writing to Dr Lisa-Marie Kitchen.

The
practice will not tolerate abusive, threatening, or
violent behaviour towards any member of staff, in
accordance with our practice policy and NHS contract.

Disabled Access

We endeavour to see all patients where
possible and aim for those with disabilities to be able
to access our care. We have hand rails and small steps
at the front door. Please explain your needs to our
reception staff and we will make every effort to
accommodate you. Currently our WC facilities are located
upstairs so please make arrangements prior to your
appointment.

Emergency

We make every effort to see all
regular patients for emergency care as soon as possible,
usually the same day. Outside normal hours patients
seeking urgent emergency dental care or advice should
either ring the surgery on 01625 876900 for further
instructions, or ring the NHS 111 service by dialling
111 which is free from a landline or mobile.

Other Information

We have recently installed state-of-the-art
Practice Management Software to facilitate efficient
patient care and record keeping. All appointments are
confirmed in writing, by telephone, text message, or
email prior to the day of your appointment. Please make
our reception staff aware of your preferred method of
contact and advise us of any changes in your address,
telephone numbers or email so we can ensure your records
are up to date. For those who are happy to be reminded
by text message it would be helpful if you would let us
have your mobile number.

Missing appointments wastes time and resources which are needed for other patients. If you are unable to keep your appointment please give at least 24hours notice. Failure to keep an NHS appointment will likely result in the loss of your NHS place at the practice. Private patients may incur a charge towards costs.

We will ask you about your medical history including any medications you may be taking. Please make a note of these, or bring a copy of your current prescription to each appointment, as up to date information on medications is important to your dental treatment. All information disclosed remains strictly confidential.

Where to find us

We are located on Chester
Road in Poynton, within 200 metres of St George’s
Church. There is limited parking available at the
practice. There are car parks in the village centre;
we suggest you leave plenty of time to ensure
appointments are not delayed.