Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud

Transcription

1 IT Transformation the way we do it Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud

2 Take on the Future of Enterprise Technology, Today Current trends in Corporate IT have caused enterprises across industries to rethink their digital strategies. In 2013, the trajectory of IT is clear: organizations are entering the world of enterprise technology at an ever-quickening pace, and the trend is unlikely to abate. The second generation of Silicon Valley innovators and the rise of disruptive technologies have together redefined both innovation in IT and the IT industry itself. The relentless pursuit of technological prowess in the consumer products market has produced increasingly shorter technology lifecycles, radical analytical processing power, and a near-limitless capacity for growth in data all of which are relevant to the modern workplace. Employees now have access to such previously unimaginable tools both at the office and on the go. The worlds of consumer technology and enterprise technology have merged. Though smaller and newer organizations can quickly adopt an array of innovative solutions for the workplace, large traditional firms have found it difficult to keep up with the startling pace of IT innovation while also meeting the demands of the business. The complex and vast hierarchies of traditional firms often fail to respond to the uncertain and ever-changing world of business and technology. Legacy IT systems may fulfill the demands of today, but what about in the future? The next wave of IT can be found in Social, Mobile, Analytics, Cloud (SMAC) delivered as a holistic solution known as the SMAC stack. SMAC technologies are redefining enterprise IT and will remain the driving force of enterpriselevel IT for decades to come. The combined technologies of the SMAC stack erase geographical barriers, cut costs, and enhance the operations of any given business. SMAC technologies are transforming companies today, while simultaneously preparing them for the business challenges of tomorrow. With Google Apps for Business, organizations can create a SMAC digital work environment of the future, now. 2

3 IT Transformation the way we do it Examining Enterprise Technology Today, two significant trends in corporate IT are reshaping not only how technology companies develop and deliver their products and services, but also the role that technology plays in the operations of organizations across all industries. 1. The consumerization of IT in the workplace has evolved beyond informal Bring Your Own Device policies, with employees now asking their employers to accommodate their preferences for the latest technologies. Consumer technology products are so ubiquitous and advanced in people s personal lives that employees now expect the same innovative quality and ease of use with enterprise technology at work. Without integrated devices and social technologies, it will be difficult for businesses to encourage organization-wide collaboration and efficiency should legacy tools be retained. 2. Disruption and innovation as caused by the adoption of digital technologies have propelled some companies to meteoric success while contributing to the demise of others. Even companies once viewed as innovative have often failed to respond to disruption in the market, hanging on to legacy business models and outdated systems. The cycles of innovation are occurring faster and faster. The ability of a company to keep up with these changes will determine how business contends with the challenges of tomorrow. Digital transformation through SMAC gives businesses a an advantage over the competition in winning the battle for the future. 3

4 How SMAC Works Figure 1: The SMAC stack. Social Mobile Analytics When implemented together in the SMAC stack, these four technologies serve as a holistic solution for digital transformation and equip an organization to face the challenges of the future of business. Cloud SMAC technologies are the new change agents in enterprise IT. When implemented, these technologies serve as a synergetic solution for digitally transforming an organization to be better equipped for the future of business. Social technologies allow for the rapid sharing and creation of knowledge over social networks, which enhances collaboration and information distribution across a business. People are the most valuable asset of any organization, and social technologies help unlock the knowledge contained in those individuals, and facilitate the dissemination of that knowledge to drive business results. Mobile technologies are continuing to evolve, reshaping the technology landscape. The growth in smart devices is bringing about an era of ubiquitous connectivity. Users are now able to access information anywhere at anytime with ease. Mobility serves as the cost of entry in the consumer market, and those businesses seeking to optimize their organizations are already on board with mobile technologies. Analytics enhance supply chains, facilitate closed-loop marketing, and optimize existing customer relationship management processes. The immersive data processing power of Big Data analytics allows companies to deconstruct new forms of data in the cloud, which generates unprecedented insight scalable to enable smart boardroom decision making in real time. Cloud technology is the linchpin of the SMAC stack and it is quickly becoming the new foundation of the IT ecosystem. Cloud computing lends businesses a newfound agility, breaking down the barriers of geography and cutting the costs associated with physical server maintenance. With limitless scalability, the cloud powers the transformative combination of social, mobile, and analytic technologies. 4

5 IT Transformation the way we do it Capgemini Consulting, Your Trusted Partner Together with the MIT Center for Digital Business, Capgemini Consulting s pioneering research into Digital Transformation has led to the creation of a robust portfolio of consulting services and solutions. Today, in partnership with Google, Capgemini Consulting is leading multinational corporations into the new era of SMAC-powered enterprise IT with Google Apps for Business. Through Capgemini s pioneering approach to Digital Transformation, businesses can realize the full potential of their organizations through SMAC technologies. SMAC technologies serve as a digital capability (see figure below), and allow organizations to scale technologies according to their particular needs. Figure 2: Building blocks of Digital Transformation. Customer Experience Operational Process Business Model Customer understanding Analytics-based segmentation Socially-informed knowledge Top line growth Digitally-enhanced selling Predictive marketing Streamlined customer processes Customer touch points Customer service Cross-channel coherence Self service Process digitization Performance improvement New features Worker enablement Working anywhere anytime Broader and faster communication Community knowledge sharing Performance management Operational transparency Data-driven decision-making Digitally-modified business Product/service augmentation Transitioning physical to digital Digital wrappers New digital business Digital products Reshaping organizational boundaries Digital globalization Enterprise integration Redistribution decision authority Shared digital services Unified Data & Processes Analytics Capability Digital Capabilities SMAC Technologies Business & IT Integration Solution Delivery Our adoption-centered approach to Digital Transformation prioritizes the end-user experience, setting the right strategy for your organization to deploy a tailored SMAC solution. Capgemini Consulting places people at the center of our IT strategy and systems integration. With Capgemini Consulting and Google, your organization can take on the future of enterprise technology, today. Innovating in the Face of Disruption The increasing frequency of disruption seen across industries presents several challenges to large businesses. Though these disruptions bring to bear distinct stressors, they also offer a platform for potential growth and innovation. Capgemini Consulting is helping businesses thrive in an unpredictable and chaotic world by delivering a Digital Transformation solution powered by the Google Apps SMAC stack. The flexibility, cost effectiveness, and transformative nature of Capgemini Consulting s SMAC offering not only ensures success in the short-term, but also continued growth and prosperity over the long-term. The world of enterprise IT has fundamentally changed businesses have to adapt or die. Capgemini Consulting can help you build an agile platform for the future with SMAC technologies and make the most of a digitally transformed world. 5

6 Success Story Global biotech giant realizes the full spectrum of SMAC technology benefits Capgemini Consulting successfully deploys Google Apps for Business, migrating 70,000 users across 140 countries to the cloud. The situation The client, a global Fortune 500 biotech firm with pharmaceutical and diagnostics divisions, struggled with cultural alignment issues that stemmed from enterprise software discrepancies associated with the recent acquisition of a North American affiliate. The resulting interoperability issues and the complexity of the client s group security and data management policies necessitated a flexible solution for a switch to a unified and calendar platform. The solution Following rigorous analysis, Capgemini Consulting developed and implemented a comprehensive rollout strategy for the client to adopt Google Apps as the organization s single common platform for , calendar, and document creation and storage. Capgemini worked closely with end-users, the IT department, and key executives to manage organizational change. Capgemini s Adoption Centered Experience methodology and approach enabled the client to maximize user uptake while minimizing disruption to the business. Google Apps offers the combined powers of SMAC technologies in a customized solution, and has bolstered the client s goal of transforming employee behavior and advancing an organization-wide culture of collaboration and innovation. The result The client became the first amongst its industry peers to relocate enterprise data to the cloud, allowing its employees to work together, with greater efficiency, from any place in the world. The client expects to see benefits in the form of a lowered total cost of technology ownership, and derive long-term cost savings from a reduction in both licensing fees and operating expenses. SMAC delivers agility and scalability that are unmatched by the capabilities of traditional IT offerings. The client has established a platform for future growth and success and harnessed the full power of IT consumerization. To date, collaboration between the parent company and the recently acquired North American affiliate showed statistically significant improvement. Employees reported higher levels of workplace satisfaction and operating efficiency. The client plans to build upon the existing SMAC capabilities to implement innovative tools to further collaboration and innovation in the organization s research and product development. Figure 3: Adoption Centered Experience methodology. Assessment Preparation Adoption Sustainability Acquire customer feedback Analyze user and stakeholder goals Execute user focus groups Engage change directors High touch deployment to users Develop relevant and effective training Iterate based on customer feedback Provide layered support Evaluate current environment Create adoption strategy Launch global awareness campaign Deploy early adoption Use gamification to drive user engagement Initiate concierge services Plant local and available resources Drive feedback loop Snapshot usability Capabilities User focused training Remapping and shifting knowledge Proactive and sustainable 1-on-1 model Focus on innovation and independence Materials and processes built around user needs and emotions 6

7 IT Transformation the way we do it 7

8 IT Transformation the way we do it About Capgemini With 125,000 people in 44 countries, Capgemini is one of the world s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience, and draws on Rightshore, its worldwide delivery model. Capgemini Consulting is the global strategy and transformation consulting organization of the Capgemini Group, specializing in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, our global team of over 3,600 talented individuals work with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organizational change. For more details contact: Jace Cole Capgemini Consulting Cloud Innovation Practice Leader Learn more about us at QR Code The information contained in this document is proprietary Capgemini. All rights reserved. Rightshore is a trademark belonging to Capgemini.

Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

The Aerospace & Defence industry of tomorrow Aerospace and Defence are often treated as part of the same industry but they face very different business challenges. Defence companies need to adapt to shrinking

Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

Banking the way we do it Leasing, Lending and Diversified Financial Solutions The future belongs to those who prepare for it Following recent economic trends, the leasing, lending and diversified financial

Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt

November 4, 2014 Introduction HR technology is adapting to the rapidly changing workforce, leading to the rise of new software delivery models with social, mobile and analytical capabilities Many Fortune

Digital Service Centre the way we do it Digital Service Centre Automate support and empower users. Higher-quality support at a lower total cost. The automated, self-help service desk has been on the IT

in collaboration with Project, Program & Portfolio Help Leading Firms Deliver Value Managing Effectively & Efficiently Through an Enterprise PMO Program & Portfolio : Aligning IT Capabilities with Business

in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond

Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

Utilities the way see it The changing face of Utilities The Mobile Transformation The information contained in this document is proprietary. 2014 Capgemini. All rights reserved. Rightshore is a trademark

Explore the Art of the Possible Discover how your company can create new business value through a co-innovation partnership with SAP Innovate to Differentiate How SAP technology innovations can help your

Infrastructure Services the way we do it Service Integration Ensuring the best IT service providers deliver the best IT service Businesses have recognized the value of IT services for years. Moving the

Cloud Orchestration: NetSuite Services the way we do it Capgemini NetSuite Business Cloud. Simply. Business Cloud Your Business. The Cloud. Business Cloud. For the world of business today, change is the

An interview with Ola Källenius Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales Where Digital Meets Physical: Mercedes-Benz and the Seamless Customer Experience Transform

Business Intelligence Trends For 2013 10 Trends The last few years the change in Business Intelligence seems to accelerate under the pressure of increased business demand and technology innovations. Here

At the Heart of Digital-Ready Business Leading the Digital Change: A CIO Perspective A Mega Trend at the Helm of Innovation and Superior Customer Experience Abstract As growing digitization and evolving

Manufacturing the way we see it Business Process Management in Manufacturing: From Process to Value New Capgemini research shows how organizations can move to the next level of BPM maturity BPM can help

Accenture and Salesforce.com Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting

Creating Intelligent Enterprises with Oracle Business Intelligence Applications Using Oracle Business Intelligence Applications, Capgemini has created a business intelligence solution that transforms enterprise

Big Data Er Big Data bare en døgnflue? Lasse Bache-Mathiesen CTO BIM Norway Big Data What is all the fuss about? The effective use of Big Data has the potential to transform economies, delivering a new

Enabling Network Function Virtualization (NFV) Transformation for Communications Service Providers Rethinking the telecom network Communications Service Providers (CSPs) are at a turning point, with increased

The Lifecycle: Managing through Business Ewan Willars Friday 27 February ACCA s unrivalled global network 4,000 members & students in Canada The changing role of finance and the CFO Traditional control

Manufacturing the way we see it One Manufacturer : Harmonization Strategies for Global Companies How to Align Enterprise Architecture with Corporate Strategy Recently we have seen many global manufacturers

SkySight: New Capabilities to Accelerate Your Journey to the Cloud There is no longer any question about the business value of the cloud model. The new question is how to expedite the transition from strategy

Accenture Technology Consulting Clearing the Path for Business Growth Mega technology waves are impacting and shaping organizations in a profound way When a company s executive management team considers

A Point of View Redefining Agile to Realize Continuous Business Value Abstract As enterprises look to move the needle on their business in an intensely competitive market, they expect superior performance

FUJITSU Application Managed Services Going digital What does it mean for Applications Management? Most public and private sector enterprises recognize that going digital will drive business agility and

IBM Executive Point of View: Transform your business with IBM Cloud Applications Businesses around the world are reinventing themselves to remain competitive in a time when disruption is the new normal.

SaaS Myths and Realities SoftwareasaService: a turnkey solution? Executive Summary Initially designed for small companies, SoftwareasaService (SaaS) has gradually extended to multinational firms all over

The digital revolution: Winning the digital customer Understanding Digital Transformation for Utilities Digital customers are brandaware and price-conscious, and they share and exchange views and opinions

View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

The Evolution to Cloud Communications The adoption of Cloud Communications by enterprises: An evolution, not a revolution Table of Contents Introduction... 1 The Emergence of Private, Public and Hybrid

Infrastructure Services the way we see it Cover Next-Gen title Cloud: Helvetica Choice thin, and 30-33 maximum Control through 2 lines Cloud Service Brokering Cloud 2.0 is about more than cost savings.

Insurance the way we see it Business Process Management for Insurance Maintain Market Share and Profitability With a Staged Approach to BPM Contents 1 Introduction 3 2 Business Process Management: Trends

Eliminating Barriers for the Next-Generation of Manufacturing MAKE COMPLEXITY AN OPPORTUNITY WITH GREATER COLLABORATION The economic downturn has heightened the pressure on manufacturing enterprises to

2015 Industry Report Connectivity in the Enterprise: The Rise of Cloud and Its Integration Challenges By Scribe Software Conducted in conjunction with Spiceworks TABLE OF CONTENTS 3 Introduction 4 Executive

Unlocking the opportunity with Decision Analytics Not so long ago, most companies could be successful by simply focusing on fundamentals: building a loyal customer base through superior products and services.

Capturing the insurance customer of tomorrow Three key questions to guide success Most insurers can confirm: customers want more, and more of what they want is digital. To sustain relevance in this new

IT Transformation: A Mixed Strategy Supporting IT-as-a-Service IT Evolution to Strategic Operational Models IT transformation is broader than a vision or a strategy or a specific initiative. It is a fundamental

in collaboration with A new beginning for outsourcing closed book insurance policy administration The drive to compete in an increasingly pressured marketplace and the imminent arrival of new regulations

Mobile Strategy: Be in Control A Guide to Formulating and Implementing Your Enterprise Mobility Strategy Mobile is so important; put your best people on mobile. If you don t have a mobile strategy, you

Infrastructure Services the way we see it The New Role of the Architect Central to growing your business in today s digital world Foreword In my 25 years of working in the IT industry, technology is not

An interview with Shawn O Neal VP of Global Marketing Data and Analytics, Unilever Driving the Data Engine: How Unilever is Using Analytics to Accelerate Customer Understanding Transform to the power of

Financial Services Grabbing Value from Big Data: The New Game Changer for Financial Services How financial services companies can harness the innovative power of big data 2 Grabbing Value from Big Data:

Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

GOVERNMENT USE OF MOBILE TECHNOLOGY Barriers, Opportunities, and Gap Analysis DECEMBER 2012 Product of the Digital Services Advisory Group and Federal Chief Information Officers Council Contents Introduction...

Embracing SaaS: A Blueprint for IT Success 2 Embracing SaaS: A Blueprint for IT Success Introduction THIS EBOOK OUTLINES COMPELLING APPROACHES for CIOs to establish and lead a defined software-as-a-service

Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical

Achieve full value from your applications Avanade Application Development Solutions We have developed a commercial-grade software development factory that I would stack up against any commercial software

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy