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The shipper of record files the claim in most cases. They paid for the shipping.

The recipient was not a part of the shipping contract as far as the carrier is concerned.

Bummer.

I am currently in a battle with UPS..
They broke one of my signs that was packed between two sheets of plywood.. They declined to even accept a claim stating that I should have packed it in "cardboard"

I threatened small claims court.. they are now accepting the claim, which is no guarantee they will pay.

Buyer receives guitar, but the box is battered, open at the bottom. He opens it up (later compliments me on my packing job), opens the case and finds some white stuff stuck to the top, lower bout, in an area about 3x4". He tells me he tried to remove it, but it won't come off.

I've blown the pictures up, looks to like salt or something grainy like that, except that seems to be stuck to the top. I'm pretty sure it's on top of the gloss finish.

It's a mystery, I can't explain it. Have asked him several questions, am awaiting a reply.

Yes, H101, it is my D-18VS. That top is gorgeous, and was pristine when I packed it up for shipment.

Mysterious white stuff, that is really weird. Really cool that it is resolved but what could that crap be?

I sold a Les Paul gold top a few years ago. The guitar was a 9.5 out of 10. The buyer called me the day after he received the guitar and told me there was an undisclosed dent in the back of the guitar about the size of a quarter. There were no holes in the carton or case. The dent was not there when I packed it!

My only way to explain it is that he must have dropped the guitar, damaged it, then wants to return it.

It was an Ebay deal so I didn't have much choice. I took the guitar back and resold it with a huge dent it the back.

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