Have you been abused by British Airways?

Modern air travel is stressful enough without the abuse that some airlines inflict on passengers. If you are a legitimate victim of airline abuse and reasonable attempts at redress have been ignored or refused by the airline, I encourage you to submit a complaint via the CEDR to send a clear message to the airline that this behaviour will not be tolerated. The process is free if you are successful or £25 if you are unsuccessful. Please let me know about your success stories!

This email address is being protected from spambots. You need JavaScript enabled to view it. has contacted britishairwayssucks.org to follow up on the Toxic Fumes on British Airways story below. Dee has created a useful website that is helping to quantify victims of airline toxic fumes and I encourage you to participate if you think you have been affected.

Dee writes:

Hi,

I just wanted to comment on your article about toxic fumes on BA flights, you say there is no mention of whether passengers are affected too.

Unfortunately they are. I was a Cabin Service Director with British Airways on longhaul 747, 777 and 767 aircraft and I was ill health retired in 2009 with a written diagnosis of Aerotoxic Syndrome.

I have written a handout to help inform passengers of the situation, it's available free on my website www.toxicfreeairlines.com

One of the problems for passengers is they often get sick days after the flight and they have no way of knowing if any others are affected too. Now you can enter your symptoms & flight details on our free register and other passengers will be able to send you a message. I would be happy to send info to and advise any passengers who have developed health problems after flying, free of charge. I can be contacted via my website This email address is being protected from spambots. You need JavaScript enabled to view it.

Don't be too hard on the crew - many are suffering terrible health issues and they are also not treated with respect by their employer. On the website you can read some of the comments from over 1,000 health surveys from crew. When you get sick & lose your health you get bullied and threatened with the sack. You also get told that no-one else is suffering from health problems, it's only you complaining.

That was my motivation for starting the health survey, to find out how many others were feeling the same as me. The results were shocking, there is also a very high premature death rate amongst BA crew. Since I started keeping note of the names on the obituary board there have been nearly 100 deaths, and these are just the ones I get to hear about. Richard & Karen made the news because they were both pilots and both taking legal action but many others have also passed away, some of them extremely young.

My advice is only fly on the 787, as it's the only aircraft that doesn't use bleed air. If you must fly on any other aircraft type make sure you have a mask to wear, especially during engine start up, taxi, take off, climb & descent.

Airlines do not care about their crew, they are disposable so it is passengers who will drive the change. Refuse to part with your money until they can guarantee you will not be poisoned by contaminated cabin air.

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