topic Re: Bose Connect App limiting volume on Bose Soundsport Headphones in In-Ear Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282746#M15767
<P>Hey <LI-USER uid="152975" login="crutten"></LI-USER>,</P>
<P>&nbsp;</P>
<P>As the issue persists regardless of the Bose Connect app being active, it may indeed be on the phone's end. iOS features a built-in "Volume Limit" feature. Open your phone's general settings, head to "Music", and then "Volume Limit". More info available <A href="https://support.apple.com/en-gb/guide/iphone/iph5643d2c85/ios" target="_blank">HERE</A>.</P>
<P>&nbsp;</P>
<P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/bose.response.lithium.com/RESPONSEIMAGE/b4fde5e0-a120-47db-ae95-5510c6e86e1f.default.jpg" style="height:211px; width:512px" /></P>
<P>&nbsp;</P>
<P>If this is already set to maximum, have you tested the headset with a different mobile phone or tablet? Additionally, have you tested using a different headset with the iPhone?</P>Wed, 25 Mar 2020 15:24:09 GMTAndy_B2020-03-25T15:24:09ZBose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/280799#M15620
<P>Bose Connect Firmware: 3.0.4</P><P>iOS: 13.3.1 </P><P>&nbsp;</P><P>Every time I try to put my headphones at max volume, the volume bar in the app automatically slides back to around 85% volume (see photo below). What is the fix for this? Thanks!</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0364.PNG" style="width: 400px;"><img src="https://community.bose.com/t5/image/serverpage/image-id/8348i755CF6E90B6CF526/image-size/medium?v=1.0&amp;px=400" title="IMG_0364.PNG" alt="IMG_0364.PNG" /></span></P>Tue, 17 Mar 2020 18:22:49 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/280799#M15620crutten2020-03-17T18:22:49ZRe: Bose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/281037#M15631
<P>Mine does the same, except instead of 85 percent mine goes back down to about 5 percent rendering them useless. app update has been trying to load for about an hour now.... we will see what happens.</P>Wed, 18 Mar 2020 18:07:37 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/281037#M15631tanker22020-03-18T18:07:37ZRe: Bose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/281055#M15633
<P>Hi All,</P>
<P>&nbsp;</P>
<P>Thank you for posting, I'm sorry to hear you are both having trouble with the volume control on your headphones from the app!</P>
<P>&nbsp;</P>
<P>Just to confirm with you both so I can assist as effectively as possible, which SoundSport headphones are you both using?</P>
<P>&nbsp;</P>
<P>Have either of you tried any troubleshooting with your headphones already? If so let me know so I don't repeat any steps with you.</P>
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<P><LI-USER uid="153094" login="tanker2"></LI-USER>, let us know how you get on with the update! If this is an update for the headphones themselves, it is often quicker to install it using the <A href="https://btu.bose.com" target="_blank">Device Updater</A> on a computer. The USB connection can transmit the update info quicker than Bluetooth can.</P>
<P>&nbsp;</P>
<P>I look forward to hearing from you both so we can get this resolved!</P>Wed, 18 Mar 2020 20:25:42 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/281055#M15633Keith_L2020-03-18T20:25:42ZRe: Bose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282731#M15764
<P>I'm using the Soundsport wireless headphones (<A href="https://www.bose.com/en_us/products/headphones/earphones/soundsport-wireless.html?mc=25_PS_HP_PL_00_GO_&amp;gclid=CjwKCAjwguzzBRBiEiwAgU0FT7wrf5raRqZbeg28wsKa09SQyMz1Ije8VjU6pMRZT3xSLBjPZKue6hoCAl8QAvD_BwE&amp;gclsrc=aw.ds#v=soundsport_wireless_black" target="_blank">https://www.bose.com/en_us/products/headphones/earphones/soundsport-wireless.html?mc=25_PS_HP_PL_00_GO_&amp;gclid=CjwKCAjwguzzBRBiEiwAgU0FT7wrf5raRqZbeg28wsKa09SQyMz1Ije8VjU6pMRZT3xSLBjPZKue6hoCAl8QAvD_BwE&amp;gclsrc=aw.ds#v=soundsport_wireless_black</A>)</P><P>&nbsp;</P><P>It has firmware 3.0.4 installed.&nbsp;</P><P>&nbsp;</P><P>I have tried uninstalling the app and reinstalling, checking my iPhone's volume, etc. After I press the volume up button on my headphones until I hear the "beep" indicating max volume, I can&nbsp;visibly see the volume bar at the bottom of the app slide itself from 100% down to 80% or so (as shown in my original post).&nbsp;</P>Wed, 25 Mar 2020 14:48:43 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282731#M15764crutten2020-03-25T14:48:43ZRe: Bose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282741#M15765
<P>Hey @<A href="https://community.bose.com/t5/user/viewprofilepage/user-id/152975" target="_self">crutten</A>,</P>
<P>&nbsp;</P>
<P>Thanks for the clarification. Can you let me know what phone model and OS version you're also using? I'd also recommend a quick restart of your mobile phone - fully powering it down for 60 seconds, then re-booting back up.&nbsp;</P>
<P>&nbsp;</P>
<P>You note using an iPhone - if you force-close the Bose Connect app (information on how to do this <A href="https://support.apple.com/en-us/HT201330" target="_blank">HERE</A>), and try to increase the volume above these levels, does the volume level operate correctly once again? The Bose Connect app is used primarily to deliver firmware updates - you can connect to the headset directly by simply using the Bluetooth settings of your iPhone with no need for the Bose Connect app. This isn't a long-term solution, I just want to make sure that you have all the information in efforts to enjoying your headset as intended! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>Wed, 25 Mar 2020 15:04:28 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282741#M15765Andy_B2020-03-25T15:04:28ZRe: Bose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282743#M15766
<P>Sure, I am using an iPhone 11 with software version 13.3.1.&nbsp;</P><P>&nbsp;</P><P>I have tried closing/removing the app as well, but each time I increase the volume to max by pressing the volume button on my headphones, it still automatically drops the volume level back to 80%. There seems to be a disconnect between my headphones and my phone with what the max volume level is. If I increase the volume to 100% on my iPhone, that is about 80% of the headphones max volume. Maybe it is an iPhone issue then...</P>Wed, 25 Mar 2020 15:12:46 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282743#M15766crutten2020-03-25T15:12:46ZRe: Bose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282746#M15767
<P>Hey <LI-USER uid="152975" login="crutten"></LI-USER>,</P>
<P>&nbsp;</P>
<P>As the issue persists regardless of the Bose Connect app being active, it may indeed be on the phone's end. iOS features a built-in "Volume Limit" feature. Open your phone's general settings, head to "Music", and then "Volume Limit". More info available <A href="https://support.apple.com/en-gb/guide/iphone/iph5643d2c85/ios" target="_blank">HERE</A>.</P>
<P>&nbsp;</P>
<P><IMG src="https://lithium-response-prod.s3.us-west-2.amazonaws.com/bose.response.lithium.com/RESPONSEIMAGE/b4fde5e0-a120-47db-ae95-5510c6e86e1f.default.jpg" style="height:211px; width:512px" /></P>
<P>&nbsp;</P>
<P>If this is already set to maximum, have you tested the headset with a different mobile phone or tablet? Additionally, have you tested using a different headset with the iPhone?</P>Wed, 25 Mar 2020 15:24:09 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282746#M15767Andy_B2020-03-25T15:24:09ZRe: Bose Connect App limiting volume on Bose Soundsport Headphoneshttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282758#M15769
<P>Andy, looks like that took care of it! I had no idea that was an option on my phone. Thank you so much!&nbsp;</P>Wed, 25 Mar 2020 15:48:32 GMThttps://community.bose.com/t5/In-Ear-Headphones/Bose-Connect-App-limiting-volume-on-Bose-Soundsport-Headphones/m-p/282758#M15769crutten2020-03-25T15:48:32Z