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Links to third party sites are provided for your convenience. They are not within the control of Apple Bank. Its owner is solely responsible for the content and offerings as well as the privacy, security and accessibility standards of their website.

Using the e-mail form or sending e-mail is not secure. Please do not send any sensitive or private information (e.g., Social Security numbers, account numbers, account information, User IDs, Passwords, Personal Image or Name, etc.) using the form or via any general e-mail messaging system. If you want to send such information, please do so ONLY through Apple Bank's Online Banking service, which has a secure, encrypted Message Center with Secure Socket Layer. After logging in to Online Banking, please click on the Account Services tab or the Messages button to send a secure message.

Using the e-mail form or sending e-mail is not secure. Please do not send any sensitive or private information (e.g., Social Security numbers, account numbers, account information, User IDs, Passwords, Personal Image or Name, etc.) using the form or via any general e-mail messaging system. If you want to communicate such information, please connect with a licensed Financial Consultant.

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Accessibility

Your business is important to us, so we’re always working to provide you with accessible banking solutions.

At Apple Bank, we’re committed to providing superior service to all of our customers. For customers who may need special services to access our products or services, we have a number of solutions in place to provide or improve access. Our solutions are designed to assist with product and service delivery in our branches, at ATMs, online or by telephone. We work hard to provide our services in accordance with the Americans with Disabilities Act (ADA) and applicable New York state and local laws. Our Apple bankers are also ready to provide assistance upon request.

How to Reach Us for Assistance

We welcome inquiries and will respond promptly to any customer accessibility concerns. Please direct any comments, questions or concerns regarding branch, ATM, website, phone or other accessibility at Apple Bank to CustomerLine, as follows:

Contact us by phone at 914-902-2775, Monday through Friday from 8:30 am ET to 9:00 pm ET, Saturday and Sunday from 9:00 am ET to 3:00 pm ET or at 800-824-0710 (TDD).

Telephone Transfer Service. We offer a telephone transfer service so customers can transfer funds to and from Apple accounts, conduct balance inquiries, request stop payments and more.

Branch Customer Service

For the deaf, hearing or speech impaired: Along with our TDD line and relay service operator assistance at CustomerLine, we will communicate in our branches by exchanging notes if the customer is comfortable with that approach. Alternatively, if feasible, we will attempt to provide a sign language interpreter for more complex situations on a case-by-case basis.

Branch Locations

We monitor our locations to assure compliance with the ADA, state and local laws and look for opportunities to improve accessibility for the disabled, including matters of accessible ramps, curb cuts, walkways, entrance doors, lobby areas, teller lines, counters and customer service desks.

Universal keyboard layout and Braille decals. To assist blind or visually impaired persons, our ATM keyboards feature a universal layout with a dimple for the “5” key and special raised symbols for locating the ATM's cancellation, enter and clear keys. In addition, Braille decals identify the major components on the ATM face, including the receipt printer, deposit and dispenser slots.

The W3C's standards are recognized globally and have helped us ensure that our content is compatible with computer-based assistive technologies. However, there is no single definitive test of conformance to Level AA of the WCAG but we have used many methods for assessing our accessibility, not limited to but including manual tests using a screen reader with a keyboard. We support the tools provided by major, modern browsers like zoom, color, and image controls and additionally provide the following functionality:

While we strive to make every page accessible to all users, we cannot guarantee that every page conforms to WCAG 2.0 Level AA due to the necessary use of third-party vendors. As such, Apple Bank does not claim full site-wide conformance, instead a partial conformance, as defined by WCAG Level AA 2.0. We cannot ensure conformance of crucial third-party plug-ins and widgets.

Our conformance claims only extend to pages within the applebank.com domain.

We have used WCAG guidelines for conformance as suggested by the Department of Justice. Though some of the conformance found in WCAG conforms with 508 Compliance, we are not 508 Compliant. We chose to use WCAG for conformance because they are determined by the W3C, the consortium that makes the guidelines for the Internet worldwide.

We are in the process of converting our PDFs to conformant versions. If you find one that does not conform or is not readable, please contact us so we may send you the information in a format that works for you.

Apple Bank uses automated testing as a baseline for conformance but understands W3C's position that '(t)here is as yet no tool that can perform a completely automatic assessment on the checkpoints in the guidelines, and fully automatic testing may remain difficult or impossible'.

If you find a part of the site that you feel does not conform to Level AA of the WCAG or are having difficulty getting the information you need, we welcome inquiries and will respond promptly to any customer accessibility concerns. Please use one of the methods to contact us found in the section titled "How to Reach Us for Assistance."

Screen Readers

For the best online experience, we recommend several screen reader applications for customers with vision disabilities: JAWS, VoiceOver and NVDA. On mobile devices, we recommend TalkBack for Android devices and Voice-Over for the iPhone and iPad.

The latest versions of all modern, major "browsers" work well with JAWS and NVDA.

As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages and provide recommendations. While other browsers and assistive technology applications may work, with our website, at least in part, we don’t test all possible versions, and we can’t guarantee the best user experience if you decide to use software and browser versions that we don’t specifically recommend.

You can improve your online experience by exploring these features and settings available in various assistive technology applications:

Tooltips: Enable settings to read tooltips if it’s required by your screen reading application. This additional information can be very beneficial for comprehending and interacting with the content on many pages.

Browser status information: Links may contain additional information on the status line in the bottom left of your browser window. Consider using your screen reader application's hot keys to read this information when you’re focused on a link.

Manual focus for mouse: You can hear additional information about elements on web pages by causing the mouse pointer to focus on the next element and read all available information associated with that element. If your screen reader application provides this functionality, consider using the hot key keystrokes to trigger reading this information.

Please check the help directories or user guides of your specific software for information and tips about other features you may find useful.

Browser Compatibility

This site has been tested to be fully accessible no matter the device you are using: desktop or laptop PC, desktop or laptop Mac, iPad, iPhone, or Android. To take advantage of best experience, we recommend use of the latest version of one of the following modern, major browsers: