Thursday, November 19, 2009

How Big Star let me down.

How Big Star let me down.

Look, here's my number one pet peeve in the restaurant business: you do not close your kitchen early. Ever.

I've worked in the service industry. I managed a restaurant that was one off the few late night eating destinations in Chicago at the time. Yes, on a slow night the kitchen would start closing up and cleaning everything early, but if we closed at 2 a.m., and someone walked in at 1:59 a.m., they were seated, the kitchen was dirtied,, and they got the same service they would have received if they'd walked in at 6 p.m.

Now I'm not saying it doesn't suck to have to go through that, especially when you've got your eyes on the clock and want to get the hell out of there, especially if it was a super busy day. But that doesn't change the fact that at the end of it all, posted hours should be observed. if they're not your reputation plummets in no time.

Big Star in Wicker Park has only been open a week and already they're falling prey to this behavior, and it's infuriating. I was pleased to hear people simpatico to the neighborhood had bought The Pontiac space, and even more pleased when I heard it's center on solid but affordable Mexican fare and lots of bourbon and whiskey! And what they've done with the interior is fabulous.

However if they're going to staff it with people that are too lazy to do their job, or can't be bothered to pay attention to little details like posted hours, then I give up on the place. Will losing my patronage hurt them? Of course not. But it's still a bummer to see one more place in Wicker Park fall into the average category that ends up primarily catering to douchebag clientele with middling service.