Performance Support Strategy—Where Do You Start?

Conference Archive

Performance Support Symposium 2013 - September 9, 2013

Beth Daniel

Senior Learning and Performance Strategist APPLY Synergies

In a global organization with constantly changing products, processes,
and systems, it is more important than ever to find new ways to make expertise
more accessible to employees. While Bank of America’s global learning
organization offers a deep set of learning solutions, it must continue to find
new ways to grow and sustain employee performance, particularly at the moment
of apply.

During this session, you will explore how to develop performance
support solutions embedded in the workflow, providing access to information
when employees need it most. The key to building a strategy is to understand
how your team performs and develop technology that embeds resources in your
processes and procedures. If you’re embarking on a performance support strategy
for your business, you’ll learn how to create a business case for your
strategy, how to assess your organization’s readiness and needs, and how to
incorporate analysis and design processes into your traditional learning
efforts. We’ll also discuss building your business and technical requirements
and how to evaluate and implement the right performance support technologies.

Handouts

You do not have access to these files. Please log in or join with a free membership to download these files.