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The drain in the freezer behind back lower panelneeds opening. You can see it at the bottom of the back panel underneath the evaporator coils. (The cold coils)Run Hot water in the drain until it clears or use a hairdryer.When the defrost melts the water it goes down the drainIf the drain is clogged with Ice or ? The defrost wateroverflows into the ref. or freezer or on floorRun Hot water in the drain until it clears or use a hairdryer.Also check fan undernearh Ref in the rearClean condenser coils underneath.I'm including my article on Refrigerator Repair for your help and convenience.;Please click or copy and paste into browser for Articlehttp://www.fixya.com/support/r5816737-fix_refrigerator_psychologicallyIf you need more help GO HERE:

I can help you diagnose the problems with your GE. Several things can cause these symptoms. All you need is a voltage meter patience and a want to, to repair and do it better than a paid technician. In most cases with the PSS26MSRSS the defrost heater is the cause for this. Look into rear of your freezer and back wall. Is Ice or frost building on rear wall? If yes unplug and prepair to remove contents in freezer compartment. Remove rear panel in freezer and use hair dryer to defrost ice until the defrost heater is visible. BRB , Sea Breeze

replace control board on back of unit there is a six by 10 inch cover on back your panel is in there cost aprox 169.00 dollers also replace bo0th thermisters bottem left of freezer looks like a white bullet the other is in fridge behind shelf trim located beside and underneath where the cold air blows into the fridge.

your on the right track. underneath the evaporator there is a drain hole that leads to drain pan. remove rear wall in freezer section. check for ice build up in hole. ive even pulled out a jun bug out of one before

Your drain is frozen up and so every time unit goes into defrost the water refreezes in the freezer's bottom. You either have to shut fridge off completely and let it dethaw or use hot water and an ice pick to hurry up the process. The drain is located in the very back of freezer. You will have to pull out the bottom drawer to see it. Good luck

GE has a water dispenser heater retrofit kit that will prevent the freezing. Please don't be angry with me I don't work for GE. Do they not know the part number? Click Here=>WR49X10173 Or here=> WR49X10173 or 1381601 Dispenser Water Tube Heater KitYes GE should be accountable and there products have not become better. Sadly they follow LG in the accountability department. You do have a right to complain to GE and expose the problems and solutions that were offered to you from these so called technicians. A new freezer door cost as much as a new refrigerator! Sounds like the Technicians are not very well informed or certified to work on GE products.Please rate my solution after I have helped you resolve the problem and communicate with me. I am offering my help to you free. If need you may contact me here on Fixya or my Forum=> Appliance 911 My contact information is located above the Fixya Ad on my blog here=> Sea Breeze Appliance Parts and Technical Services, www.pcappliancerepair.comThanks, Sea Breeze

For original poster: Check all milky white colored (polyethelne) plastic water lines. These lines tend to get brittle and can crack over a period of time. They extend from the water valve to the ice maker, and from the water valve to the inside of the refrig to a "radiator" so the water can chill, before it runs back out the refrig, past the left side of the refrig behind the bottom grill, through a coupler, and up through the bottom hinge of the freezer door. I'd also advise putting in a separate shut off for the water supply to the refrig so you can have water to the rest of your house when you have a problem with the refrig.

For next user with similar problem: you can check the above, but it may be that the defrost drain is plugged. (on a S x S unit, it is located at the bottom of the freezer compartment, behind the back wall.) If you have a layer of ice on the floor of the freezer, that's a dead give away of a blocked defrost drain tube, Use a turkey baster with hot (not boiling) water to flush it out.