can’t attach pictures

The error “Unfortunately, Messages has stopped” means the app you use for texting has crashed for some reason and some Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) owners encountered this problem immediately after a firmware update. App crashes may occur if some caches or data got corrupted after the update. It’s the first problem I addressed here so continue reading to learn how to deal with it in case it happens to you in the future.

There are several other texting problems I included in this post so try skim through the page to see if your concern was addressed. If you are looking for a solution to a different problem, then visit our S6 Edge+ troubleshooting page. Find issues that are related to yours and try the solutions we suggested. If they won’t work, fill up this form and hit submit to contact us.

Galaxy S6 Edge+ shows “Unfortunately, Messages has stopped” error

Problem: For some reason an error started to pop up yesterday and the thing is, it’s a very important app that keeps crashing–Messages. Whenever I open the app to text, it says, “Unfortunately, Messages has stopped” and I have no other option but to hit OK and then it closes. When I open it again, the same thing happens. There might have been an update as I receive a notification days earlier and yesterday, I think I might have installed it as the notification is gone. Is it possible that an update ruined my phone? Help me please. Thanks.

Troubleshooting: As to your question, yes, it’s possible that an update may “mess” up your phone but not ruin or damage. This problem (app crash) is actually common during updates regardless whether it’s a major or a small one because it is inevitable that some caches may not work after the new firmware has been downloaded and installed. But don’t worry, more often than not, app crashes are minor issues and the first thing you should do is wipe the cache partition:

Turn off the device.

Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.

When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.

When the Android System Recovery screen appears, release the Volume Up and Home keys.

Press the Volume Down key to highlight ‘wipe cache partition.’

Press the Power key to select.

When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.

Press the Power key to restart the device.

If wiping the cache partition didn’t fix the problem, you need to try to go after the app that’s crashing, in this case, it’s the Messages app. Clear it’s cache and data by following these steps:

From any Home screen, tap Apps.

Tap Settings.

Scroll to ‘APPLICATIONS,’ then tap Application manager.

Swipe right to the ALL screen.

Scroll to and tap Messages.

Tap Clear cache.

Tap Clear data.

Lastly, if the error messages won’t go away after those procedures, then backup all your data and perform the master reset:

Turn off your Samsung Galaxy S6 Edge.

Press and hold the Volume Up, Home and Power keys together.

When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.

Wait until the Android Recovery Screen appears after about 30 seconds.

Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.

Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.

After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

New Galaxy S6 Edge+ can’t send pictures

Problem: Hi. So I bought a new Galaxy S6 Edge+ and have everything setup by my provider. The internet works fine as I’m connected to my Wi-Fi network, my email goes through and I can receive them, text messages come in, pretty much everything is setup except one, picture messages. Whenever I send one it fails and whenever my son sends me one, I can’t view it. Is there a problem with my phone? If so, how can I fix it?

Troubleshooting: Multimedia messages (MMS) or picture messages need mobile data to be sent or received. That said, the first thing you should do is check whether mobile data is turned on or not.

From the Home screen, tap Apps icon.

Find and tap Settings.

Scroll to and tap Data usage.

Tap the Mobile data switch to On.

If mobile data has already been turned on and you still can’t send pictures as texts, then it must have something to do with the APN settings in your phone. Call your provider and ask the rep to give you the correct APN and then have him or her walk you through in making sure your phone has been properly setup to use the correct APN.

MMS shows a different time

Problem: When I receive an MMS, its displaying the wrong time it was sent by the other user. It will say that I had received it a few hours before when actually the time should of been what ever the present time was. I have checked with the senders and they verified it was not sent at that time being displayed under the message.

Answer: Just make sure your phone time and date are set correctly or properly synced. Experiment with Automatic time; you may turn it off or on to see if that makes a difference. As far as this problem is concerned, it’s just a syncing issue.

Can’t attach pictures to text messages

Problem: Phone won’t attach MMS. I’ve read the article, so should i just wait for an update for my s6 edge+ ? I’ve factory rested it and it still cant attach. It happened on day 1. Should i go and turn it in?

Answer: It’s obviously a bug and we, as end users, can’t do anything about it. It’s up for Samsung when to roll out an update to patch it. So yes, just wait it out. But you can still send a picture as a text, although you couldn’t include actual texts with it. Just open the picture in Gallery and there are a bunch of sharing options there, choose the messaging app and that’s it.

Cannot send MMS but can receive them

Problem: I cannot sent MMS messages. I can receive them, but when I go to send one it just says sending and finally comes back and says sending failed. Any ideas?

Answer: Call your service provider and ask the representative for the correct message center number and then edit that one that’s in your phone.

Open the Messages app.

Tap More.

Choose Settings.

Tap More settings.

Tap Text messages.

Tap Message center.

Enter the correct number.

Tap Set.

Group Messages are receive as MMS

Problem: My group Messages I don’t receive them like message, I receive them like pictures and I have to use data usage so I can see them. My friends have iPhone and Samsung Galaxy. Do you any solutions? Because on the older phones I can receive group messages without using data usage.

Answer: Well, group messages are now considered as MMS and you need mobile data to send and receive them. There’s no flex on this one, this is how it works now and there’s nothing we can do about it.

Can’t send picture messages over Wi-Fi

Problem: My messaging app will not allow me to send or receive picture messages while connected to the Wi-Fi. If I turn it off and just go over 4G the picture will go through.

Answer: It’s because MMS or picture messages are transmitted over mobile data and not through Wi-Fi networks. But you can still send them while using Wi-Fi provided that mobile data is also enabled in your phone.

From the Home screen, tap Apps icon.

Find and tap Settings.

Scroll to and tap Data usage.

Tap the Mobile data switch to On.

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The focus of this post is how to fix the issue that prevents the Samsung Galaxy S6 (#Samsung #GalaxyS6) from attaching pictures to a text message or adding texts to a picture and be sent as #MMS. This problem isn’t exclusive to the S6 as it also occurs to new Galaxy devices. In fact, I already published articles for the Note 5 and S6 Edge+ dealing the same problem.

Here’s the list of the topics I covered in this article. Click on the link to jump to the specific problem…

We are always willing to help you fix problems with your phone that’s why we are giving you two options; if you want to seek our assistance directly, then fill up this questionnaire and hit submit. Just make sure you provide all necessary details about the problem. Or, you can visit and skim through our S6 troubleshooting page. We list every problem we address so find some that are similar to yours and use the solutions we suggested.

Unable to send text message with pictures, can’t add text to photos

Problem: I, too, am unable to attach files to text messages. It only gives an option to send, and it if I select multiple pictures, it sends them as separate messages. Because of not being allowed to attach files, I can’t send a message (words) with my pic. This issue began for me after I did an update to my phone about 2 or 3 months ago. Please fix it!

Related Problem: I am having issues attaching pictures to my text messages any more. What has changed and how can I fix that.

Related Problem: I know it sounds childish, but I can’t insert a smiley into a text message. Has been going on for about a month. Just did a system update this weekend, but no smileys has been happening before that. Smiley face is there when I am typing using the keyboard, and when I tap on the smiley face next to send, it turns orange, but nothing pops up to select which one I want. I have scoured the web, but no luck. Any suggestions would be helpful. Thanks!

Solution: Having received a lot of emails from our readers who were seeking assistance to fix this issue, we were able to narrow down this problem to the VoLTE. Just disable it the feature and you should be able to attach pictures to your text messages just like before or add texts to your photos. Just open the Phone app > tap on More > choose Settings > under Call settings section tap Voice over LTE > choose Do not use VoLTE.

Galaxy S6 shows contacts / senders but can’t download messages

Problem: When I send a group text, the replies come and I can see the name of the sender, but not the text itself. There is a “download” button but then an error message that it’s unable to download. If someone else starts a group text and adds me, I again see all of the names (as individuals ) but I cannot read the messages.

Related Problem: When I am on a group message, I am unable to read all the messages in the group message. I could usually read one of the texts, but not all. All that appears is : “multimedia message ” (instead of flashing the message instantly ). When I try to open the message, it is blank. I thought is my friend’s phone that has a problem (my friend whose message I couldn’t open), but in other occasions, I could read her text and not others’. Please help me with this problem! Thanks.

Answer: Group messages are considered MMS and if your phone tells you to “Download” them, it means that it’s going to use data to do so. The solution is to turn on mobile data. However, if it’s already enabled and you’re still prompted to download the messages, then it means the APN wasn’t properly setup in your phone. You may google the correct APN that your provider use or simply call tech support and ask for the correct one to be sure.

Galaxy S6 can receive text messages but can’t send

Problem: Hi my text won’t let me send text it will let others send me text but I can’t send them. It says failed to send! I am not out of data time or whatever you call it. I know I have enough, and worked fine before today. It has not worked all day I restored my phone several times also lost a photo I wanted today too. That I took and Can’t go get back. Please help.

Suggestion: Just make sure there’s good coverage while trying to send a message. If there is, then it must have something to do with the Message Center Number. It must be setup in your phone so it can send byte-size data over cellular network. You probably don’t know what the correct center number for your phone is (don’t worry, 95% of us can’t memorize it either), so I suggest you call your service provider and ask for it. Just tell the rep you can’t send SMS but can receive. He/she knows what to do next.

Galaxy S6 converts SMS to MMS

Problem: I have my S6 for a couple of weeks and it works fine. A couple of days ago, I was unable to type a text more than 3 – 4 sentences, then it started to convert my SMS to MMS. Even trying to forward an existing SMS, it still converts to MMS. I don’t know if I have accidentally changed some setting.

Answer: The phone wouldn’t convert an SMS to MMS without obvious reason. For instance, a text message will be converted to MMS automatically if the phone detects you’re sending it to group, you included emoticons or emojis, attached a picture, attached a file or contact, etc. Try sending a very short message to your own number and if it went through and you received it as an SMS, then the phone is fine. Otherwise, you need to call your provider about it.

Picture sent as attachment is split in half when received

Problem: I just got my Galaxy 6 and have found that when someone sends me a picture by texting the picture comes split in half. The bottom half is dark and offset just a bit to the right. The part missing from the right side is attached to the left side. This seems to happen only when I receive pictures from an iPhone. Those sent from another Samsung phone are fine. Is there some setting that is goofy with my phone?

Answer: Just make sure it’s not a problem with the picture itself. If not, then it means your phone hasn’t downloaded it completely; either the network your phone is connected to is very slow and the picture is very large in size.

You may also check the APN settings if they’re correct and conform with your provider’s settings.

Unable to send photos through text messages, keeps saying “Sending”

Problem: I am not able to send photos through text messages. It just keeps saying “sending” but never sends. I have tried sending with the smallest photo size and still the same thing. Please help.

Solution: Just turn on mobile data in your phone and you should be fine. If it’s already enabled, then check the APN settings and call your provider if the problem persists as it may be account-related.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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