Google is saying sorry to disgruntled YouTube TV subscribers in the form of a one-week credit after the streaming service failed during the middle of a crunch World Cup semi-final between England and Croatia.

US football fans were left in the dark as screens went blank during the crucial encounter, sparking consternation among those who’d paid for the service.

In an emailed apology a YouTube representative wrote: “We’re really sorry for the recent YouTube TV outage during the Fifa World Cup semi-final. To help make this right, we’d like to give you a week of free service.”

The offer amounts to a maximum $10 saving for customers on the most expensive $40 per month pricing plan.

YouTube TV was down for a full hour before its engineers were able to resume service.