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"outbound calling" courses, certification and training

One of the highly acknowledged management programs in the world, Inbound Call Center Management course will endow you with the skillset you require to develop the center’s performance. The certification is comprised of ten modules that are case studies and best practices. These will help drive change for your call center by using best practice methods. Now expectations of the customers are constantly increasing. They want the problems to be solved quickly and wish a personal interaction with an agent. This course will enrich the training you give to your agents and meet the needs of your customers.

Providing high quality materials for training, Frontline Call Center course relies on proper documentation to resolve customer-related issues. It is accessible anytime, anywhere with practice tests and mock tests. It teaches you the best quality of customer services to meet the needs of the clients. Moreover, it gives lessons on the ins and outs of good telephone etiquettes, body language, words and techniques to dealing with difficult calls. Whether you decide to embrace their interruptive calls, it is a business which is here to stay. At the end of the course, you will have a clear understanding of what to connect with and serve customers in a call-center environment.

Birth of a Salesman is a Film Based Learning Module on Selling Skills from Knowlens which is an integrated video based learning platform on the internet. This module would help you in learning and improving Selling Skills. This film is integrated with a lot of web based functionality including exercises, quizzes, ratings and other features to offer an enhanced learning experience. Birth of a Salesman is the gateway to the world of sales, the sales call. It analyses every stage of a sales call through Abhays story, who is a Sales professional. The story starts from preparing for a call, to final deal closing and the interim follow-ups. This is as close to real life scenario as it gets with competition, incentives, targets, good and bad customers both. The course also sheds light and gives you interesting tips on grooming, body language and other finer aspects that could make the difference between success and failure. These are depicted using a powerful and engaging film

The course emphasizes on offering the expertise and knowledge required to implement Cisco Unified Communications. The course covers telephony, Cisco UC solutions like data traffic, voice and video in a single network infrastructure. It is designed to enhance feature functionality, maintenance requirements and reduce configuration with diverse other applications. The course allows students to learn principles and technology in a more appropriate way. It also provides an introduction of traditional voice networks as well as advantages of a packet oriented network. After successful completion of the course, you will explain how to maintain Cisco Unified communication solution.

Amazon Web Services, a subsidiary of Amazon, is a suite of cloud computing services. This AWS Certified Developer course has been specifically designed to provide the candidates with a comprehensive understanding of the platform to develop web application of high availability. With quality online learning modules, the course offers training on the various features and services available on the AWS. It will provide the best learning resources for the learners to get hands-on experience on developing Node.js applications on AWS. This course covers other areas of AWS, including core services and other related areas.

Cloud computing is a type of Internet-based computing that provides shared computer processing resources and data to computers and other devices on demand. Amazon Web Services (AWS) is a subsidiary of Amazon.com that offers on-demand cloud computing platforms. | This Collabera Cloud Computing with AWS course provides comprehensive knowledge on various AWS products, services and solutions | Aligned with the latest AWS syllabus, the course will impart the skills required in identifying AWS services and master the fundamentals | It has been designed by experts in the industry and offers quality online learning content | A lot of important components of AWS are covered by this course | Upon successful completion of the course, the candidates are awarded a certification

Sales is an important activity or division for any organisation which wants to increase its profits. The ability to persuade any consumer without being intrusive is an art that every professional in sales dreams of. This Essential Selling Skills offers high quality learning modules that have been specifically created to boost the career of professionals in the sales industry. There are various topics covered by this course related to the art of selling like effective cold sales, qualify prospects, persuade professionally new contacts, understanding prospect’s requirements, challenges faced by customers, effective question techniques and listening abilities. The course is aligned with the aim of providing candidates with the skills to overcome common objections and securing the sale.

Selenium is a web framework which is used to test web applications and is one of the preferred tools in automated software testing. The Certified Selenium Professional course tests the candidates on various areas of the testing framework like recording, editing, and debugging of tests. This certification course which offers expertly created modules that provide the requisite training to candidates as per a company’s web application and website testing needs.

An internet marketing model used to market business, Pay Per Click is customized to train aspirants in the marketing discipline of PPC. Simplilearn offers this course covering nine sections like campaign economics, managing campaigns, advanced PPC concepts, initial comprehensive campaign setup, landing pages and so on. Mobile Marketing is a significant strategy rendering customers with customized information that encourages services, goods and ideas. With a huge increase of smartphones, it has become a main factor where the smartphone is deemed to be a vital mode of marketing channel. The aim of PPC Professional is to target a customer on interests and search history.

Angular JS is an open-source front-end web application framework which is completely JavaScript based and is maintained by Google along with a community of other individuals. Certified Angular JS Developer course comprises of comprehensive learning modules designed to assess the candidates on their skills related to the framework. This course awards a certification on successful completion and offers training related to various areas of Angular JS like bindings, modules, filters, directives routing and provider.

Selenium is a portable software-testing framework which is used to test web applications and is one of the preferred tools in automated software testing. It deploys on all major Operating Systems (OS) — Windows, Linux and OS X and the tests can be run on all modern web browsers. The Certified Selenium Professional course tests the candidates on various areas of the testing framework like recording, editing, and debugging of tests. Designed by expert professionals, the course offers high quality modules that provide the requisite training to candidates as per a company’s web application and website testing needs. The learners get access to quality online content and a course completion certificate is provided which can help in boosting the career.

Salesforce is a complex and versatile application which can be configured for various purposes. A Salesforce Developer can have different roles like configuring the Salesforce environment, integration with other systems, work on applications or develop applications. | This Salesforce Advanced Developer course has been designed to impart advanced Salesforce skills and knowledge to the learners | Aimed at boosting the career of the candidates, this course has quality online learning content and offers a course completion certificate| This course offers comprehensive learning on various areas in Salesforce components like MVC Architecture of Salesforce, SOQL, JavaScript, Apex data types, Apex Triggers, Wrapper Classes, Developer Console, scheduling Apex, Standard and Custom Controllers, Exception Handling in Apex, Ajax Components and Link usage/Batch Apex in Salesforce.

Faced with a daily deluge of information, we have never had greater need of clear communication skills.This online course offers you a practical grounding in using a range of communication media, to boost your personal effectiveness, save you time and reduce your stress levels.You will discover the principles of writing influential emails, reports and proposals. You will find new confidence in your ability to make convincing presentations and conduct productive meetings. And you will develop communication approaches that are sensitive to cultural and personal differences.

A vital marketing strategy showcasing the future of marketing, Mobile Marketing Certification enlightens how the mobile channel can be used as a medium for marketing communication. It is on or with a mobile device rendering customers with time and customized information that encourages ideas, goods and services. Mobile marketing comprises of ads that show on tablets, smartphones and other mobile devices. A marketer who can leverage mobile with the volatile growth will certainly attract the audience. This advanced marketing course will aid individuals to gain knowledge on using the mobile medium as a means of communication.

The course Fundamentals of Foreign Exchange provides comprehensive coverage of the concepts, terminology and entities involved in the Foreign Exchange market. The course covers not only the basics of how to read a Forex quote but also explains Forex Operations such as the Authorised Dealer licensing process and infrastructure requirement for Dealers & Banks. The course introduces the learner to the various banking products related to Foreign Exchange alongwith the Regulatory aspects including compliance and anti money laundering.Knowledge on the working of exchange rate calculation and the market gives a professional a confidence in tackling various work related aspects. This will be useful to a person seeking a placement in the forex side of business as also give an edge to anyone interfacing with a forex related transaction.

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