Patients will:

• understand their health plan coverage.
• be prepared for their financial responsibilities upon arrival.
• have options for resolving their financial obligations.
• be screened for financial assistance before treatment.
• choose text, email or mail for hospital financial communications.
• recognize the hospital's financial role within the community.
• view their hospital bill with a higher level of importance.

Hospital staff will:

• have comfortable conversations and increase patient satisfaction.
• gain superior visibility into operational performance.
• become insightful about patient self-pay balances.
• have dedicated support to sustain this cultural change.
• increase point of service cash collection by up to 20%.

"PatientMatters is a combination of knowledgeable people with new thinking, a unique patient-focused technology platform and an at risk business relationship that results in a win-win partnership with our healthcare systems." Sheila Schweitzer, CEO for PatientMatters