Vendor Details

Box

www.box.com

Founded 2005

United States

About Box

Box works in any browser and allows you to easily store and manage all your content online. It also lets you share files instantly and access documents from anywhere. No matter what device you choose, get fast, easy access to documents, project plans, presentations and videos. Always have the latest pitch for your customers, on or offline. Box makes it easy for administrators to maintain a central view of all content and users in their account through a powerful admin console.

Comments: Box is one of many cloud storage solutions I use for my personal and business needs simply because it works. I use it to share data with clients and collaborate. The desk top sync feature is straight forward and easy to set up.

Pros: Box provides a file storage solution for personal and business needs. From basic subscriptions and features through enterprise use, Box has it all. The subscription/account level determines the features and capacities. From free personal accounts with 10GB storage capacities to unlimited business storage. Upload limits, number of users, and features are all determined by the flexible subscription/account levels you choose. Box offers desktop sync capabilities and mobile access. It offers encryption, regulatory compliances, and so much more. What makes Box different is that besides personal and business accounts, Box offers platform plans as well as an extended list of add-ons and integrations. Box allows for messaging and collaboration as well.

Very happy With Box

Mar 14, 2018

Mandy Cowin

Lending assistant

Thrive lending

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Box has allowed me to rebuild a clients database into an easily accessible and organized format. I love that we can share selected files with outside parties and even give access to them for editing as a group in real time.

Cons: The business plan is targeting larger companies- not necessarily for a small enterprise that needs the upgrade just to ensure file security.

Box has done pretty good for sharing files.

Mar 14, 2018

Ethan Closson

Tool Crib Extraordinair

Little Giant Ladders

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: Box gets the job done. It is becoming more and more entagrated into other websites I use to upload files.

Cons: Some of the things I don't like about Box is the way it is set up and the way you find files. It's probably because I use other sharing platforms more then Box

Box, work sharing from the cloud.

Mar 13, 2018

Arlex Guzman

VICEPRESIDENT

EYEMAR EXPRESS

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that it allows you to make executive documents and save them in the cloud.

It is possible to share the content and also edit it which is shared as well.

It is possible to access from any device connected to the internet (PC, Tablet, Notebook and mobile phone).

Cons: It has very reduced benefit plans, there are services that give more for less.

A compensated referral plan would be convenient.

Overall: Box has been very useful for working documents and technical reports prepared in teams.

Company uses Box for cloud file storage

Mar 13, 2018

Ryan Carpenter

Researcher

Buffalo

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Since company is long-term user, easy to upload/download files and share with colleagues. Company is well integrated for use.

Cons: Not as easy to use a google drive. Now google drive also has file stream meaning I an easily access files within the windows interface without downloading them, freeing up hard drive space on my laptop.

Reliable collaboration in the Cloud

Mar 13, 2018

Brett Stone

Owner

yfficient | Freelance Graphic Art Services for Publishers

Media Production, Self-employed

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I'm a fan! So the pros outweigh the cons, and Box seems to always be active working toward improving their product. I've implemented Box Business/Enterprise for three companies, and users definitely benefited from the collaborative system, even when using only the base features.

Pros: The Box platform works, and does what it says it will do. Live online training is especially helpful for bringing on new users, and there are numerous pre-recorded tutorials and white papers. No excuses for users to not understand how the platform works. System is flexible for businesses needing to meet international security, medical compliance, etc.

Cons: Navigating all admin options can be a little daunting. The default settings are probably 'right' for Enterprise users, but for a small business I had to invest a little time with tech support to get the settings right so that my users couldn't make changes that affected the monthly cost. The Box business (from their sales, support, features) are strongly designed for large customers, not for a freelancer working with clients (examples: minimum 3 users, automated 'Relay' workflows Enterprise only.)

Box is an excellent cloud storage system

Mar 13, 2018

Verified Reviewer

Legal Services

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This software is excellent. I can access all files from my phone or any computer. It is like having remote access to my desktop but better! I seriously cannot believe something like this exists!

Cons: Sometimes the sync is not seamless. Would like to know about the backup of the documents and files that are uploaded in the box program.

Pros: The space for store is not very expensive, the app is good and useful, will you videos directly in the browser, permit generate links for download easily. For personal use offer 10 GB for free, a good number in comparison with dropbox.

Cons: In some operating systems the desk client will not work correctly (XP for example). This is a problem for persons or company with older equipment.

Easily Share information with Co workers

Mar 12, 2018

Andrea Bennett

Accountant 4

Augusta University

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: I like that you are able to share files with your co workers without having to send them tons of emails. I also like that you can save a lot of files without running out of space.

Great Shared File System

Mar 11, 2018

Amber Klein

Paralegal

Adoption Choices Inc

Government Administration, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box is great for small teams. You can work on the same files as others on your team and all the changes from both of you will sync. You can also share files and access them anywhere without having to login to a VPN that is usually very difficult.

Cons: Occasionally I have had trouble syncing all the files and had to login to the online system to resync entirely.

Box is an online file management system that is accessible from anywhere you have a web connection.

Mar 10, 2018

Verified Reviewer

Hospital & Health Care

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simple layout and easy to use folders. Online viewing allows for preview before download. Accessible from any internet connection

Cons: I think that Box has some work to do with the interface. Sometimes it is not intuitive where to go for things.

Cons: Individual Gallery Tab or Menu will help for easy access to the images. List View and Grid View confusing. I didn't have any Cons except these.

Box offers flexibility!

Mar 08, 2018

Bill Hickle

Project Coordinator

Skytech Products Group

Used the software for: 1-2 years

Reviewer Source

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that Box gives our team flexibility when it comes to working on projects. Mobile Apps are nice.

Cons: 250MB is not enough for the free personal plan. Maybe consider increasing to 2GB and then from there offer paid increases.

Great way for users to share documents and collaborate

Mar 08, 2018

Verified Reviewer

Hospital & Health Care

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simple way for users to collaborate with each other. Easy to control security and acts similar to a network folder.

Cons: Can sometimes be difficulty to create a folder on your desktop for auto upload to box. Users can get lost in folder creation

Good alternative

Mar 08, 2018

Luke van Essen

Business Operations Specialist

Taoti Creative

Internet, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Box's security features and reliability are amazing. The interface of the web client is amazing. Performance sync client is good.

Cons: It is very good at what it does, but it doesn't have a whole lot of features. It requires a very specific customer to choose box and not one of the other three major players.

Easiest mp3 sharing I've seen so far.

Mar 07, 2018

Verified Reviewer

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Sharing mp3's is very easy with Box. I love that I can slow recordings down or speed them up, and that downloading is extra-simple for musicians like me.

Cons: I am relatively new and haven't seen much I don't like. It is very plain, but that can be a good thing to just get the job done.

My first file sharing solution

Mar 07, 2018

Carlos Eduardo de Souza

Co-Founder

Coopers Digital Production

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: Before Dropbox, I've used Box services for a time and it never disappointed me. It have a great set of features and application which enables customers to easily integrate between devices and colleagues.

Cons: The native application (for macOS) was the least thing that I liked, but they have been improving it a lot, so there's nothing I can complain about right now.

Great with sharing files easily

Mar 07, 2018

Rafael Macias

Project Engineer

Serna Construction, Inc.

Construction, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to share large files with others especially in the construction industry is great. Many times we have to send over large pdf's and email will not do.

Cons: The first run at trying to share a folder was a little difficult but after the first time it became a lot easier to use.

Overall: With large files, many times the only way to share them would be to transfer over to a flash drive and physically hand it over to another party. With box, it completely eliminates that and can be shared instantaneously.

I use box for file sharing across the company and the world daily

Mar 05, 2018

Grant Klacko

Lead Digital Tech

New Era Cap

Arts and Crafts, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

1
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the streamlined user experience that box offers and the fact that I can quickly and efficiently upload all sorts of file types.

Cons: I don't like that this product often times out and will continue to try and upload a file even after it has failed.

Overall: I can easily share images securely around the world no matter their size.

A great files/data storage application

Mar 01, 2018

Saniya Raza

clothing

Used the software for: 2+ years

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: One of the most important thing before using any software is the ease of using it and thankfully, Box is extremely easy to use. It is one of the Fastest and most responsive of applications I have ever used. Rich with features. I think Box is very well designed for collaboration. Box has a Generous free storage allotment. Surely, THE best File-syncing and storage service. Box gives you plenty of tools to do more with your files than simply make them available. It's also wonderfully customizable, letting you integrate your Box account with a wide range of apps and services. Just love the interface.

helps with Collaborating with friends

Feb 28, 2018

Jeremy Nic

Marketing manager

gst stairs

Electrical/Electronic Manufacturing, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box CmS helps me collaborating with friends on the documents. I can share documents with friends and let them update it anytime.

Cons: helps keeping the backups of my important documents. I can upload files from my phone easily. Helps me to share files with others.

My Preferred Cloud Storage App

Feb 28, 2018

Verified Reviewer

Computer Software, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I enjoy the ease of use and the amount of storage space that comes with box. It makes it the best value out of all of the cloud storage solutions. I also appreciate the huge number of services, including it's new notes feature.

Cons: Though they have a huge amount of features I still feel like some of them have a few bugs that still need to be worked out. Specifically the notes app and organization structure.

Box provides real document management

Feb 28, 2018

Steve P

Solutions Architect

ITH

Computer Software, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box has been extremely well managing the documents online. It helps updating the documents and sharing with the team members.The interface looks great and easy to use. Can be managed and accessed via the mobile phones. Collaboration features works best.

Box helps with project collaboration

Feb 28, 2018

Angela Hyde

IT consultant

IdealUser

Computer Software, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: It helps writing content on the documents easily. I can use my phone to update and manage documents with the team.

Pros: Box helps with project collaboration. It helps its creating project related documents and share with our teammates. Managing documents and sharing with others is awesome using Box.

File Sharing helps us work in collaboration

Feb 27, 2018

Austin Teer

Sales executive

IdealUser

Computer Software, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The file sharing feature helps us a lot and helps our team to work in collaboration. It saves us a lot of time. It is one of the best feature provided by Box.Box let us manage changes on a single document with the collaboration feature. All other functionality works great and helps us.

Its one the best under rated cloud storage applications.

Feb 26, 2018

Gowtham Kalyanraman

Student

The University Of Texas at Dallas

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: There are numerous cloud Storage applications . So why do I use box ? My university had given each student about 2Tb of box storage for assignment and homework submissions. It was only then I understood hoe easily box application was to integrate it with other applications or web pages.

Cons: The one issue i faced while using this application was that the login window of mac version often poses a problem. Though I enter the right credentials it fails to login sometimes.

Excellent collaboration tool, has become my go to for all cloud storage.

Feb 23, 2018

Verified Reviewer

Higher Education, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: My favorite feature of box is box sync, a tool that allows you use box through a normal folder on your computer. A copy is saved on your hard drive and is automatically copied to the appropriate box folder.

Cons: Honestly, my least favorite thing about this software is when people refuse to use it. It is a critical tool for me and I use it every day.

File sharing and Collaboration functionality is great

Feb 22, 2018

Vicky Negi

Lead UI/UX

IdealUser

Computer Software, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box is out of box CMS. Its file sharing and collaboration functionality helps us sharing files with colleagues. It has easy to use interface and anyone can use it easily.

Great for storage in the cloud especially on a basic account

Feb 22, 2018

Verified Reviewer

Used the software for: Less than 6 months

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box offers a great deal of storage for free and allows you to collaborate with other people as you upload files to the cloud.

Cons: There is a maximum file size that can be uploaded to Box at a time so it is a bit restrictive but most things i've needed to upload have been under that.

Runner up to Dropbox but still a great platform

Feb 22, 2018

Tim Bradshaw

Sr. Financial Analyst

Instructure

Computer Software, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I would recommend it. It works well. Good for the value.

Pros: I like how they are investing in the product and making it better. They are better in pricing than dropbox which is really nice. The ease of use is really great.

Cons: It just isn't as good as dropbox. It doesn't have as many features. The phone app doesn't work as well as I would like.

box storage

Feb 22, 2018

Verified Reviewer

Defense & Space, 10,001+ employees

Used the software for: Less than 6 months

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: box app is a cloud based storage for files en sharing it with others. And access the files from varies devices.

Cons: the con of the box app is that does not automatically organised your files accordingly for easy search.

Expensive for Business Class

Feb 21, 2018

Brett Citrowske

Technical Training Manager

RENEW Energy Maintenance

Renewables & Environment, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Simple interface for viewing documents.
Mobile applications integrate well with other programs and work well.
Variety of different ways to upload documents including individual email address for each folder if desired.
Free non-managed user accounts for individuals outside of the company (customers).
Integrates well with Microsoft products and allows editing of documents within online portal.

Cons: Expensive per user for file storage.
Price per user is the same regardless of feature use or permissions.
Handling folder permissions are messy and decentralized.

Overall: The ability to store unlimited* files within a central location.
Upload capabilities from most platforms (PC, Mac, iOS, Android).
The ability to share files with customers through a guest account.

A great tool for large organizations to share large amount of files

Feb 21, 2018

Jacob Cain

Director of Operations

Weber State University

Education Management, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software has a lot of functionality and options. You can share files with outside entities with limited access and various timeframes. The software keeps a good history and allows recovery of accidental deletions as well. A lot of very good options for use and sharing of information.

Cons: The syncing software is a little glitchy and sometimes syncing doesn't happen as quickly as you would like sometimes. While there is a lot of functionality, that also comes with a bit of confusion for some users because so many options for simple users can become confusing.

Overall: This is our primary source for sharing files across the organization and overall it has been very successful.

Amazing tool for storing and sharing files.

Feb 20, 2018

Verified Reviewer

Construction

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box makes it easy to share large files with coworkers. Uploading large files is fast and I seldom run into any problems uploading. You can also sync it to your computer to view files offline.

Decent file management software, not my preference

Feb 18, 2018

Jacqueline Law

Media Design

Lifestyle Medicine Foundation

Hospital & Health Care, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

3/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Overall good service with good features. I just prefer dropbox.

Pros: Works for what you need, lots of features. User friendly, keeps files secure and easy to share and collaborate, like infinite storage.

Cons: Don't like the user interface as much as other competitors, preview mode sometimes didn't work for me.

A lot of features for teams

Feb 17, 2018

Verified Reviewer

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box has a nice set of features specially designed for teams, with file sharing, sync, versioning ... I personally used it to store files only.

Cons: It isn't a real con because Box is good for small teams, and if you are a lone developer then it isn't a right choice as there are a lot of cheaper alternatives with similar features.

Best cloud storage for our organisation

Feb 16, 2018

Scott Campbell

HoT

Etg

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: We really value the ability to use this software to store video's am other media and to them stream directly from the cloud

Cons: The use of both personal and busiest accounts can lead to somewhat confusing identity situation's but this may also by lack of expertise by myself

Limited in functionality compared to other options

Feb 15, 2018

Benjamin Buske

Information Technology and Services

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Dropbox is great and offers a lot of features. Everything you need for file sharing and collaboration is present.

Cons: The free offer is somewhat limited, especially compared to other services such as OneDrive or GDrive.

Reliable, useful tool that fits into my digital workflow

Feb 15, 2018

Amy Price

Bookkeeper

Streamlined Accounting Strategies

Accounting, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: There are SO MANY solutions that are similar to it out there and I can't just pick one that I can make all my clients use it. Box works great and I'm very happy with it and its place in my workflow, given the reality of the fractured-but-syncing world of cloud-based computing.

Pros: I love the drive mapper. Like Dropbox, Google Drive, ShareFile, and other cloud storage tools, Box has a drive mapper that allows you to access your Box files through your desktop. It makes it easy to find things, move files around, and open/edit shared Word and Excel documents without downloading and re-uploading new versions.
I work as a bookkeeper, and all of my clients have their own special way of storing files and documents that I need to access. That means I have to use basically every cloud-based file storage system on the market. I love Box because it fits into my existing client workflow without creating the hassle of logging into yet another system to find the files I need - I can access everything right from my desktop securely and quickly, and clients have an easy way of getting me info I need without attaching documents to emails, which is how things get lost (and not a secure way to share financial documentation).
Best of all, Box can sync with Hubdoc, my favorite cloud-based document collection and management portal, and also the most critical piece of my cloud-based workflow. That means anything I collect through Hubdoc (bank statements, bills, receipts, payroll reports, etc.) can be sent to Box where my clients will have access to it as needed - meaning less time spent on administrative tasks for them AND me.

Great but could be better

Feb 15, 2018

Sarah Cliff

Field Services Manager

Citywide Elevator Consulting

Architecture & Planning, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ability to share files via the cloud is awesome. We love being able to share files with only certain people.

Cons: You apparently can't have more than one "master" admin. The owner of the company needs to be able to hand it off to me sometimes and cannot. He wants to continue to be the master admin but that requires me logging into his account to add new users or share certain folders, since even as an admin, in a folder I have access to, some folders have it locked so I cannot share. It's maddening.

Best place to store your files

Feb 15, 2018

Whitney Robertson

Order Processing Lead

InSource Solutions

51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Using BOX is so extremely easy daily with 2 different businesses. It's a great place to store files and let people inside and outside company access them. BOX will also sync with Outlook which is a great feature. Being able to access these files from anywhere is important. Box integrates with a variety of CRM's and allows easy "drag and drop" features.

Does what you need it to

Feb 15, 2018

Todd Greenbaum

Marketing Manager

Bazaarvoice

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Pretty simple solution for storing files and allowing for some collaboration. It's very simple and intuitive, so no learning curve. You can do everything fast and efficiently.

Cons: There are not a lot of bells and whistles. Not sure that a lot of features and additional capabilities are needed for something like this, but might be nice if it had some additional capabilities. Nothing specific comes to mind though, so this is minor.

Storage of content in the cloud!

Feb 15, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like most about using Box is that I can archive the content in folders and share them with my students. I can create private and public folders.

Cons: What I like the least about using Box is that I have little free storage space and the cost of maintenance is high.

Overall: Content in the cloud!

Box is a good software for file storage and to share to different users who are in a different network.

Feb 14, 2018

jet tan

IT Manager

Fonality

Computer Software, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like the desktop software where you can just drop and drag files on the folder. Box is helpful when sharing files outside the network.

Cons: Software sometimes can be not reliable. Downloading software and and uploading can sometimes slow pc and can be a memory hogger.

Centralized Cloud Storage helps accessing files easily

Feb 11, 2018

Hina Dua

Receptionist

Information Technology and Services

Media Production, 11-50 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

3/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The functionality looks fine to use and helps our team to manage files effectively as needed. It allows the team to work from anywhere and anytime.

Pros: Box provides a numerous features. It's centralized cloud storage let our team access files easily and collaborate using these. It helps us managing and updating files online. We just need a browser to access the files.

Box is overall a great system -- my company uses Box for all our sales and marketing storage needs.

Feb 09, 2018

Becca Parks

Product Marketing Manager

Vertafore

Information Technology and Services, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that it allows my team to create as many folders as necessary. We're able to build an easy to use structure for housing all of our marketing collateral and content, which makes it easy to share with our sales team. It makes for great collaboration and alignment! It's also easy to control versions, which ensures our sales team has the latest and greatest content!

Cons: It's not as easy to make updates to content directly in Box, which requires my team to make updates and then re-add the updated content.

It has helped us optimize sales in the organization.

Feb 09, 2018

Verified Reviewer

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like most about Box is that I can share files from the cloud and I can store everything I have on my computer.

Cons: What I like least about Box is that to expand the storage space I have to pay and increase the rate if I need more space.

Overall: I have been able to open the files from my mobile application.

Cloud storage

Feb 09, 2018

Verified Reviewer

11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: What I like most about Box is that other users can share information with me and I can store it in my account.

Cons: What I like least about Box is that annual storage is expensive and there is almost no free space. I would like it to be more economical to use.

Overall: I like that I can access from the mobile application.

Great file sharing tool when you need to ensure security

Feb 08, 2018

Verified Reviewer

51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It took me a few weeks to get the hang of using Box in the most efficient way, however I do now really enjoy its different features. The features in particular that I find enhances the tool include the ability to rename documents within Box, the ability to download a document from Box, make edits, then automatically save the edits to Box (thus avoiding an unnecessary "file upload" step), and the flexibility in sharing access to folders/files as well as limiting certain elements to only approved users.

Cons: In the projects I work on, I'm forced to use two different Box accounts that require two different sign-ons. I wish there were an easier way for me to toggle between these accounts, rather than stopping to sign out of one account and needing to go through the process of signing into the other account.

Safe and secure file management website

Feb 08, 2018

Michael King

IT

Neurospine LLC

Hospital & Health Care, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: A safe way to mange, store, and share files. It is also HIPPA compliant which helps us share sensitive documentation with other vendors.

Cons: A little confusing to share files at first, but taking some time to get used to the website will be very useful for potential users.

All of my files, wherever I am

Feb 08, 2018

Shawn C. Reed

Director of Measurement Strategy

Nabler

Internet, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have been using Box for several years to keep the entirety of my Documents folder in the cloud so that I can access the same files from any machine (including my mobile devices). Once set up, it works seamlessly. It's also easy to share files with other Box users and collaborate on projects where keeping track of various files is a must.

Cons: The Mac file sync app can be a little clunky to set up at first. I wish there was a better way to customize the root folder for your Box sync.

Overall: Having my files with me all the time is incredibly convenient and I wouldn't know what to do if I had to go back to the old way of doing things (keeping copies with me, using VPNs to access, etc.)

Easy to use and keep docs organized

Feb 06, 2018

Verified Reviewer

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how easy it is to transfer documents from folders to folders also how fast l can access everything by doing a quick search

Cons: I don't like the way their Box application for the desktop works because it does not always transfer all the documents into the cloud

Overall: Easy access to my documents

Love this Program!!!

Feb 06, 2018

Jason McClain

Commercial Account Manager

DE-EL Enterprises, Inc.

Construction, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and upload all sorts of files from documents, audio, video and even exe files. Simple to upload.

Cons: Like any cloud based application the speed at which you can access your files is dependent on the internet speeds

Box is an alternative to DropBox, but I would prefer to use DropBox instead.

Feb 06, 2018

Verified Reviewer

Hospital & Health Care, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

2
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box is a cloud based storage platform that allows rapid sharing of documents across many decentralized users. The desktop client is my primary access point, which is a handy feature to have.

Cons: All in all, Box fulfills what it sets out to do. However, it doesn't do so efficiently. I routinely battle with incomplete syncs, numerous badge notifications (that I can't tie back to a new/edited document), and difficulty in renaming and moving files within folders.

Overall: Box allows my company to securely send documents to the cloud for instant access to all decentralized users.

Cloud storage application that does not set it self apart from the others

Jan 29, 2018

John Frekko

Assistant General Counsel

Information Technology and Services

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use. Great storage capacity. Widely known and used by many people, so it should presumably make it easier to share files.

Cons: This is very similar to dropbox , so it's confusing to folks who want to share a folder...they some times use the wrong application form the rest of the group

Overall: file sharing

Collaboration with colleagues makes the Box - out of box - application

Jan 27, 2018

Matt K

CEO

WebWorld

Computer Software, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box helps with being a cloud based file management system. Its allows various file types to be managed via its cloud system The files and documents can be easily shared with others. The documents are synced easily on various devices.

Cons: Box provides a great security while sharing the files with other colleagues. It helps managing documents online and provides backup options.

Box has been an amazing tool for us to use as a way to share files across teams and with partners.

Jan 22, 2018

Verified Reviewer

Civic & Social Organization, 501-1000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The security structure is great and very flexible. You can create various structures for all sorts of use cases.

The integrations are also great. With so many partners from Microsoft to Google, we are able to create new ways to stitch our software together. Shoutout to HelloFax for being awesome!

Box Notes has been amazing as well. Everyone has users using GDocs, even if you're not officially using it in your organization. This has effectively replaced at least the Document component. We have a group of users that cannot get enough of Box Notes.

The new UI plus the training materials are great. Way better than most other competitors. As is the support. They are happy to help in any way possible. We've been recommending Box to other non-profits as a great solution to replacing the outdated File Server.

Cons: The inability to share individual documents to non-registered users for editing. This is probably the #1 driver for some of our users wanting to use GDrive or OneDrive.

Overall: We managed to get more information out to other staff members who were unable to access the old Physical File Server that was located in one specific office. The level of collaboration between teams and offices has increased immensely since the implementation. Our adoption rate and daily usage are some of the highest, compared to some of our other tools.

Box was a good sharing software

Jan 18, 2018

Nicole Goodman

Office Admnistrator

MAS Environmental

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Box was a good alternative to Dropbox when we were working with another compnay and had to share files. It was easy to access the files.

Cons: We had trouble adding and sharing with persons and getting updates to the files. The download sync was not always correct and we would be missing files.

The perfection document management solution for my business!

Jan 16, 2018

Chris Casseday

Director of Operations

GNGF

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box seamlessly integrates with our other tools and our agency takes advantage of this on a daily basis. We use Teamwork for task management and Box allows for us to share files on a project and task level, which improves our efficiency and that's something that I greatly value. The app is great too!

Overall: I use it on a daily basis and I prefer it over Dropbox.

Great file sharing

Jan 16, 2018

Verified Reviewer

Entertainment

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great way to share files with any and everyone. It doesn't matter if what platform or device people use. Also has some collaboration features but not fully developed.

Cons: Box Sync could be better. It can use a lot of system resources and hangs up sometimes. The collaboration features still need some work.

Overall: Great file sharing.

Good value for money and easy to use

Jan 16, 2018

Swapnil Palkar

Student

California State University

Computer Software, 10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The Box web app is quite intuitive making it easier for the new users and to learn it quickly. The security provided with this tool is great too.

Cons: It is often a little difficult to navigate large files. If the list of folders saved in the tool is too long then finding the right folder can get a bit tidious. Besides that it¿s a great tool and I have been using it for several years.

I have had multiple users comment on how easy/slick the product is.

Jan 12, 2018

Logan Cannady

Project Engineer

McCarthy Building Companies

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Pros: Dealing with CAD drawings and other large files on a daily basis, Box makes it extremely simple to share major files with the rest of the team. Selecting who views and downloads from each folder makes file sharing very helpful.

Cons: I receive email notifications telling me when a file has been downloaded by someone, however, the email doesn't tell me WHO downloaded it - it only says that 'someone' has. It'd be helpful to know who has taken the file.

Best Business Solution

Jan 10, 2018

Krystofer Gardner

Systems Manager

Magleby Construction

Construction, 51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Over the several years I have used the product I have only had 1 experience with support that was frustrating. However, Box was great to follow up consistently until my issue was resolved. They ensured I was happy with the outcome and listened to my feedback.

Pros: Box is the best solution for business. The product offers easy administration and security. Box also offers Box Drive and Box Sync which make the end user experience simple and easy to use. Managing users activity/access/etc. is extremely easy. Box truly is the cloud service for the business.

Solid enterprise tool

Jan 09, 2018

Verified Reviewer

Computer Software, 1001-5000 employees

Used the software for: Less than 6 months

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Using box helped collaborate with my coworkers. I use this in conjunction with the G suite and it works well

Cons: No real cons. The mobile app could use some work with making the sync more seamless. Other than that, no real complaints.

Great for Teams

Jan 09, 2018

Taylor Hays

Client Strategy Specialist

candid marketing + communications

1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We switched from a local server to Box to house all of our company files. Box is used by our whole team--half on PC and half on Mac--with no issues. We have a local version on our files that syncs to our online Box account every few minutes. It has been a great solution for us. We have a lot of files/data but Box seems to be able to handle it well!

Pros: Box allows you to operate from your computer's local hard drive and it works well with our team. We can access from anywhere and we don't have to worry about a physical server.

Cons: We did have to buy computers with larger storage capabilities in order to have our box files stored locally. Sometimes there are issues with syncing.

Box

Jan 09, 2018

Morgan Baum

Human Resource Manager

Smile Design Dentistry

Hospital & Health Care, 201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Extremely easy to use and organize all of your important documents. The app is also convenient for "on the go" access to work documents. You are also able to have it link to your documents on your desktop. This allows you to get to your documents without actually having to access the website.

Cons: The only thing that would be a con about this product is that sometimes I have to restart my computer in order to open excel or PDF documents, but that does not happen often.

Organized and easy to use

Jan 02, 2018

Emily Kalen

Media Strategy

Boxed

Retail, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: You can easily link people into different folders for access to documents. It's free and has a clear interface.

Cons: There isn't anything fundamentally wrong with this product. I've never run into issues with space for the files I host.

Cons: Unlike OneDrive, there is a need for additional logins. That said, a password management system fixes this problem easy enough.

Very powerful Enterprise-level cloud storage

Dec 21, 2017

Verified Reviewer

Philanthropy, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box saved the day when one of our users was hit by ransomeware; even though the files in the local Box sync'ed folder were encrypted (which lead to the cloud-version also being encrypted), we were able to log into Box on our browser to go to the admin console to mass delete files. Then, by going into the trash can, we were able to bulk restore earlier versions of the file (before they were encrypted).

Cons: Pricing tends to favor larger organizations compared to other, more consumer-targeted cloud storage apps. I find the UI and ease of use/setup is also a little better on the consumer oriented apps like Dropbox and Drive.

The new Box

Dec 21, 2017

Tim Lubben

Owner

Prodynamix

Primary/Secondary Education, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

2
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box now works so much better. It integrates so well with other applications such as Microsoft Word and Excel

Cons: This product is great but it is unknown. Everyone knows dropbox, but not box. I think box needs to make itself more visible in some way

Simply the best storage service for enterprises

Dec 14, 2017

Verified Reviewer

Computer Software, 10,001+ employees

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: So easy to setup for enterprise, compartmentalised folders, sharing between teams, very less footprint on devices.

Cons: There isn't anything that is a drawback, I have observed so far. Tighter integration with desktop may be?

I have used BOX for more than 5 years to back up key documents and share files with colleagues

Dec 12, 2017

Ray Ambrosi

researcher

Trimal Projects

Education Management, Self-employed

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Its easy to use interface.
BOX offered a very large free storage capacity
Fast transfer speed in my experience,
Reasonable rates for paid accounts

Cons: It does not have an official Linux client. My colleagues and I rely on Linux for most work and the lack of an Box client is a drawback. Nevertheless, there are ways to access BOX through unofficial clients and in Linux Mint

Overall: BOX provided me with an easy and convenient way to transfer documents among colleagues when I was living in Beijing- a place where it is difficult to transfer files over the internet.

BOX allowed me to keep a cloud backup of key sections of my research and dissertation

Easy to use and manage

Dec 10, 2017

Arjun Sehgal

Data Engineer

Marketing Evolution

Computer Software, 51-200 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Suitable to try

Pros: Box allows us to store all relevant team documents in one cloud-based platform, giving all team members quick access to all files from anywhere in the world.
It has many useful functions that allow us to find our documents more easily

Cons: I didn't like about Box is that sometimes to open files it gets stuck so I have to refresh the page, wich can be a waste of time.
I don't like that i have to go through a device security check every time i want to box. it is very time consuming and inefficient

Exactly what we need - easy to use, secure, and up-to-date.

Dec 06, 2017

Jeremiah Forrister

Investment Advisor

SMB Financial Services

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: We have almost never had any glitches, malfunctions, bugs, etc. while using Box. It has been exceptionally reliable from day one.
User interface is very easy to use - you don't have to go digging to find functions. The buttons that are needed can be found on the left side of the screen, or the top-right. Easy beans!
The layout is cozy, and it has just enough personality to be fun, but stay professional.

Cons: There are very few things we don't like. I haven't had any issues with the product myself. Customer support has been helpful, despite being unimpressed at our first interaction with them.
There aren't many flashy-features to the product, but I'm still able to integrate it with DocuSign and other applications. No complaints here.

Overall: Safety and security for extremely important documents.

Better than Dropbox for files

Dec 02, 2017

Josh Gruber

Preventative Maintenance

Manufacturing

Electrical/Electronic Manufacturing, 201-500 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I prefer Box over Dropbox for files. Box provides more free storage than many other free cloud storage programs.

Cons: A bit less intuitive interface than Dropbox or Google drive but not difficult to use by any means. The fist few times navigating may take a little more time.

Box made document collaboration within and outside the company easy

Nov 24, 2017

Harisha Achar

FileNet (ECM) Consultant/Project Lead

MRC Information Technology Inc

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box has changed the way of sharing documents outside the company. Box shared links has eliminated the email attachments. Box user interface is a joy to work with. Box Drive has made accessing/uploading the documents and editing them more like a local file.

Cons: Document metadata functionality should be enhanced like defining some metadata as mandatory, enforcing users to fill up a metadata template when documents are uploaded.

Overall: Box has changed the way of sharing documents outside the company. Box shared links has eliminated the email attachments. Box user interface is a joy to work with. Box Drive has made accessing/uploading the documents and editing them more like a local file.

Box provides a very accessible framework for file storage with a large number of vendor integrations

Nov 20, 2017

Robert Parrish

Computer Analyst

UNC Greensboro

Higher Education, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Very flexible. Company is great to work with and their support is top notch.
The document preview supports a wide range of application document types.
AI offering looks to be amazing and we are looking forward to leveraging that.

Cons: More granular control of settings would be useful as well as better API and LTI capabilities and conformity.

Overall: Retired legacy network storage. Configured to allow storage of sensitive data. Company is great to work with and support is world class.

We have only lately been using this product, but it is fantastic! An easy, cloud-based storage.

Nov 16, 2017

Chris McKinney

Lead Desk Technician

VinSolutions

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I've only been using this product in the last month, but it is fantastic. It grants an easy, cloud-based storage program and does not clutter up my computer';s memory. Even better? I can share things as a group and make access very easy for my team.

Overall: This has allowed us to move away from storing things on a specific drive, where..should something happened....all would be lost. But this is an external storage, cloud-based!

The ability to share files with anyone on any device without a VPN is a must have in any business.

Nov 16, 2017

Stephen Underwood

IT Manager

Illinois Soybean Association

Farming, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I enjoy the granularity of admin settings. Things like permissions and notifications have to be managed by an admin, and I believe Box provides everything an admin would need.

Cons: To get the enterprise features, it is a little costly for a small business, but it is worth it. Other than that, it meets all of my expectations.

Overall: Access to all of my files anywhere and the interfaces are designed very well.

Box Manages our Downloadable Content and More!

Nov 14, 2017

Nathan Elder

Director of Marketing

Halo Development, Inc.

Farming, 1-10 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: If you are looking to share downloadable content with your clientele, Box is a great software for you. If you are hoping to additionally use it to store internal documents, you will find that another software might be the solution.

Pros: Box generates easy to use links that allow you to share documents with clients.
You can set up i-frames on your site with your documents.
Affordable CMS system.

Cons: Some of the links seem not to work in older browsers. (Some of our clients aren't tech savvy)
You will probably want a separate system for internal documents (I still prefer Dropbox and Google Drive for Internal Documents)

Great cloud storage!

Nov 14, 2017

Alison Medhurst

Business Development

HPC Accounting & Tax

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This is the best online storage software I have used so far. Its Box application for mac is the best and really easy to use for managing and organizing files.

Cons: I wish I didn't have to exit Box and then re-enter the application again on my mac everyday so the Box files can be updated. Also, there are certain files that cannot be viewed or moved on the desktop application.

Great for file hosting

Nov 13, 2017

Lakhan Malik

Auto Corp

Used the software for: 1-2 years

Reviewer Source

Source: GetApp

5/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box allows us to store all relevant team documents in one cloud-based platform, giving all team members quick access to all files from anywhere in the world. It's easy to store documents in here, which is a pro. I have used a lot of programs that are a lot more difficult to upload files in, and I like Box because of that. I also like the way that you can share files with other people and that you can edit documents with Box because of Microsot Office, it's something that's really helpful. I love the look of the interface and how easy it is to set up personal and shared folders. The search feature has been enhanced recently and was greatly improved from what it was before.

Cons: I have found that some of the features are not as intuitive as I would like. Again I would say that I am being a bit nit picky here as the learning curve is easy to overcome. It is way too easy to accidentally delete or edit files. There is also no editing history, like Google Drive has. Also, sometimes I am unable to open files-- I would have to refresh or restart the entire browser to open something. Also for some formats there is no preview option(video) which sometimes could come in handy.

Box makes file transferring easy!

Nov 09, 2017

Verified Reviewer

Self-employed

Used the software for: 6-12 months

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how simple it is to receive and download files with box. Someone who I work with uses this app to transfer video footage and photos to me, and I have never had a problem with downloading the files.

Cons: I suppose that there could be a more visually-pleasing layout and user interface than the one that is currently present.

Better Alternative to DropBox But A little Slow

Nov 07, 2017

Damian Petrini

CMO

Talintel, Inc.

Information Technology and Services, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The interface is ok, but does has gotten better over time. Our whole team uses it to share content, and comment on different project assets.

Cons: The application runs a little sluggish at times, even with a fast broadband connection of close to 100 MBs.

Great repository for all of your files

Nov 07, 2017

Nick Michailides

IFM Support and Training Manager

Able Services

Facilities Services, 10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This is a great place to store all of your files in a cloud based software. This allows for other people to easily get the files from you with out you having to send them to multiple people at one.

Overall: Easy cloud based file storage.

Great app for personal use

Nov 01, 2017

Verified Reviewer

Management Consulting, Self-employed

Used the software for: 1-2 years

Reviewer Source

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like this app for my personal use. It synchronises well with my laptop. I have never lost a document with this tool.

Cons: There is a limit of 10 Go of storage when you use the free version and a limit of 250 Mo for each file.

Box.com as a Database

Nov 01, 2017

Keenan Hamilton

Associate Advisor

HollisWealth

1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box.com makes it very easy to upload documents directly from anywhere on your computer. In addition, box sync also the user to draw on the internal files seamlessly. This makes joint work very easy.

Cons: The products new interface makes using the actual localised website harder to navigate. Using Box Sync can remedy this but will force you to have the space available on your computer.

Good features/cost ratio. Not so reliable on keeping track of file versions across several machines

Nov 01, 2017

massimo fazio

Assistant Professor

UAB

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

5
/
5

Ease of Use

3
/
5

Features & Functionality

2
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It scales up quite nicely, reason why big enterprises (like mine) use it.
Hipaa compliant, which is a big deal.
It allows for sharing folders, which is nice and not all the competitors have it.

Cons: Not so reliable on keeping track of file versions across several machines. Reason why personally I stopped using it. I sync 7 machines and too many times I lost valuable work for such issues.
Security is great, but not the ultimate. Other (more expensive) competitors offer greater security on the cryptography keys management. Google "Box breaches"
Customer support is very responsive, which doesn't necessarily means they will fix your issues.

Best File Storage/Sharing Utility That Integrates with Canvas

Oct 19, 2017

Jason Hill

Adjunct Instructor

Utah Valley University

Higher Education, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love its integration with Canvas. It is the best file sharing/storage service that integrates with Canvas. We have Google Drive and Microsoft OneDrive integrated with our instance of Canvas as all, and Box stands head and shoulders above those. The security is top-notch and the ease of use is great. Users can access their box content through their Canvas profile page. Teachers can enable Box use at the course level, and share Box content directly in an assignment or information page. The Box preview window is amazing as well. It allows you to preview pretty much any file type. It also has a new Microsoft Office plugin that allows you to work on a file locally on your machine and save it directly to your Box account without storing the file on your machine and syncing it.

Cons: Box doesn't allow its sync tool to be used on beta OS environments like a beta version of macOS. It kind of sucks having to wait for the general release of an operating system just because you're dependent on a file-storage service.

Overall: Integration with Canvas is a huge benefit. Box's security is probably the best for its intended use. Box is also very simple to use. I love how the sync tool just works seamlessly in the background.

Box has enabled us to eliminate disparate systems that curtail communication and workflow.

Oct 18, 2017

Verified Reviewer

51-200 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It continues to gain our support as its capabilities keep improving. The Box platform is becoming more of an all-inclusive solution to current workflows that require too many third party modules needed to reach task/project completion. Box strives to become the best way to achieve frictionless workflow and it keeps building upon that to offer solutions to every facet of the business enterprise.

Cons: The user interface is a little vanilla. Comment(s) functionality needs to have more capabilities. Large file/folder hierarchies are hard to navigate online, users must get comfortable with using the search function. Maximum file size at each price-level should be higher or all the same.

Overall: Making a solid use case study that increases efficiency by utilizing the workflow functions and collaboration Box provides.

Features just as good as the competition and better software integration

Oct 16, 2017

Verified Reviewer

Facilities Services, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box is just as good at just about everything other popular cloud based competitors but where it stands apart for me is it's wide array of integration capabilities with other software solutions I use (like Microsoft Office, Salesforce, and Docusign)

Overall: Sharing & collaboration is made easy and secure in the corporate/enterprise world

Box is continuing to innovate and roll out some killer functionality. Excited to see where it goes.

Oct 14, 2017

Joe Payne

VP, Design

RevUnit

Computer Software, 11-50 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: File storage augmented by Box's collaboration, sharing, and other features is huge. It's more than just a place to keep stuff.

Cons: Due to the complex nature of permissions, etc, we've had issues getting people access to the right folders. Be prepared to take some time to fully think through your approach.

Box is simple to set up and use as a storage tool. Also easy to share with others.

Oct 12, 2017

Nancy McCarthy

Teacher

Florida Virtual School

Primary/Secondary Education, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Easy to use and store files. Used this with other people to store and share files. It was super easy to use when uploading files foe presentations efc.

Cons: From time to time the system would glitch but not very often. Screen would lock up so I was not able to add files when needed.

No problems and intuitive interface.

Oct 12, 2017

Verified Reviewer

Pharmaceuticals, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is very simple to figure out without any sort of guidance or tutorial. I think I prefer it to Dropbox, though they are very similar in what they do.

Overall: This software allows us to easily share files with our creative agency. It makes collaborating on large files a breeze.

Super intuitive cloud based file storage and sharing.

Oct 10, 2017

Mary Booth

Human Resources Director

CureSearch for Children's Cancer

Fund-Raising, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is very easy to share files with outside parties without risk of losing control of the document or allowing access to other company documents. Allows work from anywhere and from any device.

Cons: Customer service is extremely good in terms of video and live webinars, but it's not very easy to just get a live person's direct help. If you look, though, you'll find an answer to most of your questions.

Overall: Super easy collaboration with virtual colleagues or on the days I am working from home. Robust search capabilities makes finding files quick, and uploading/downloading files takes little time no brain power.

Easy and HIPAA compliant

Oct 07, 2017

Jen Yeh

Clinical Faculty

Stanford University

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I appreciate the easy-to-use interface that I've begun to like even more than Dropbox (which I'd used for years prior to getting a Box account. The most appealing feature is being able to store PHI in a HIPAA compliant, easy-to-access-from-anywhere account.

Cons: The software takes a little while to boot up when you are accessing from an internet browser. Additionally, because my university has many different versions of Box, you have to specify each time which branch of the university you work with (School of Medicine, general, Children's Hospital, etc.).

Overall: Ability to store HIPAA compliant data in a method that is easy to access from anywhere.

Excellent System

Oct 06, 2017

Tracy Home

Management & Training Consultant

TRACE Management Ltd

Transportation/Trucking/Railroad, Self-employed

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I use the free version and have individually shared folders for each of my customers. Everything is saved in a dedicated file structure, which I have set up as a folder template. The automatic versioning each time a file is changed and saved is an excellent feature, which allows me to keep track of changes made by the customer. I particularly like Box Sync, which keeps my desktop up to date with all of the latest documentation added.

Cons: Given that I am using the free version, I feel that there are no cons. A great piece of software. I feel that the pricing structure could possibly have a small business type tariff for the one man band like me. If it was cheaper, I would probably upgrade.

Overall: Central repository for everything. No more searching around, scratching head, wondering where you saved something. At a glance check for latest version number. Sharing facility excellent.

Great spot for group storage!

Oct 05, 2017

Jocelyn Sexton

Content Marketing Manager

SailPoint

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I like that you can see different versions, and it's simple to use. You can control who has access to what folders, an you can share documents with different levels of control.

Daily tasks made easy!

Oct 03, 2017

SARAH HANCOCK

Clinical Lab Specialist

Biotek Labs

Hospital & Health Care, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love how simple this software is to use. I had to begin using it as a new employee having never seen it before. It only took a few days before I felt like an experienced user. We deal with healthcare patients, and privacy and security are our top priority. This sofware provides a safe networking environment where we can discuss patient information in a HIPPA compliant way. I use Box for everything, and I have never had it crash. The information I need to access is always available.
We frequently use the @ feature to signal when another person is mentioned in a task or comment, this allows for quick communication between departments that are sates away. The task feature allows you to set a "due date" which is extremely helpful when we are dealing with time sensitive issues.

Cons: Some of the document views are difficult to maneuver. For example, when there is a comment you wish to delete from a document, the toggle is not visible until you hover over comment name. I would rather have everything visible than to have to discover them by accident.

Overall: Quick communication between departments that allow for expedited patient care. The software is easy to use and functions quickly. This software is HIPPA compliant, which allows for a safe environment for us to deal with patient records.

Best shared storage for businesses!

Sep 27, 2017

Justin Hales

Financial Analayst

Econ Partners

Accounting, 51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Box makes it very easy to work from your desktop or from the web, whichever is easier for you.
Syncing to the desktop is much faster than Google Drive or Dropbox.
It is easy to share files or folders with people outside of the organization, while still keeping the rest of your team's files secure and private.
The API integrations are very robust and easy (especially using Zapier).

Cons: We occasionally have issues where one very large folder will accidentally be dragged into another large folder. Resyncing all of the files in the correct location causes Box to slow down quite a bit and interrupts our company's workflows. I've talked to Box several times about this, but it still hasn't been fixed. Supposedly it's on the dev road map.