Hi everyone, unfortunately, due to the Harbinger issue from this morning that caused the server to come down, players on this server experienced a minor rollback. Most of your items, credits, and Cartel Coins should have been returned in some way. However, if you feel that your credits, Cartel Coins, or items are still missing, please contact customer support. Please be sure to check your cartel ledger to confirm that your coins, in fact, did not return automatically. Apologies for the inconvenience.

Yea... actually Harbinger has had more problems than most servers. It seems like every patch they get bjorked somehow. And yea this would be an example of why no CS for F2P/Preferred people is a bad plan.

Yea... actually Harbinger has had more problems than most servers. It seems like every patch they get bjorked somehow. And yea this would be an example of why no CS for F2P/Preferred people is a bad plan.

Wait, there's no CS for F2P/Preferred?????!!!!!

SWG - Jamus Divinus - Bria 2005-2011

Originally Posted by edgecrusher

There is plenty to criticize with the game and BioWares handling of it without resorting to exaggeration, so let's not do it : /

Oh wow...welcome to the party. I guess you missed all the angry people raging about their accounts being bass ackwards and only being able to email a robot with no resolution, ever.

They can't post in forums, can't open tickets, can only email a robot basically or sit on hold for hours basically. Most of these people have reported not being able to find help for any issue they have.

Oh wow...welcome to the party. I guess you missed all the angry people raging about their accounts being bass ackwards and only being able to email a robot with no resolution, ever.

They can't post in forums, can't open tickets, can only email a robot basically or sit on hold for hours basically. Most of these people have reported not being able to find help for any issue they have.

Disgusting. I know personally how bad TOR's CS is but I had no idea F2P'ers got it even worse. The CS and the Community department are the 2 worst parts of TOR for me. I've raged against them since June 2011 and my first Beta experience.

SWG - Jamus Divinus - Bria 2005-2011

Originally Posted by edgecrusher

There is plenty to criticize with the game and BioWares handling of it without resorting to exaggeration, so let's not do it : /

Disgusting. I know personally how bad TOR's CS is but I had no idea F2P'ers got it even worse. The CS and the Community department are the 2 worst parts of TOR for me. I've raged against them since June 2011 and my first Beta experience.

Yea... it's easily the absolute worst choice they have made with this whole thing. I don't understand it at all. I mean that there says to me the model is not sustainable.

Disgusting. I know personally how bad TOR's CS is but I had no idea F2P'ers got it even worse. The CS and the Community department are the 2 worst parts of TOR for me. I've raged against them since June 2011 and my first Beta experience.

Yeah. It's why we've been trying to warn people not to purchase or use unlocks since they are just disappearing and they have no way to get it resolved. It's basically fraud, since they are taking people's money and not giving them the promised service of the unlock. Then they have no way to get their money back.

To hear that this issue has now wiped a whole server is absolutely atrocious.

All right folks, I talked to our developers and got some clarification:

The Revan outfit was adjusted to look more like Revan’s armor in the game.

The Spymaster and the Phantom outfits were both adjusted to look more like their advertised appearance in the Cartel Market, after we received more than a few remarks about this dissimilarity. This is to ensure that customers receive the advertised appearance.

Currently, the Stylish Dancer’s outfit is advertised as being white, but it should be red, as it appears when you preview the item. This will be adjusted for a future patch.

We apologize for any inconvenience. In the future, we will ensure that all assets are in alignment on the Cartel Market. The final products are meant to look like the advertised art.