I sold my stump jumper comp 27.5, I didn’t like the customer service that specialized gave also it was trail and I’m looking to dive into the Enduro life.

I have a few questions for the clash 27.5 owners:

I’m 5’11” and about 235lbs on a good day. I do a lot more down hill but when I hit the tech trails I run through everything like a fright train.

How does the clash really hold up with guys like myself?

How is the customer service?

How Is the clash when climbing?

Bikes Ive demo so far:Devinci Spartan Pivot Firebird

I’ve been riding the clash for about 6 months as a “do it all” bike. I really like it because it’s more on the side of a mini DH bike, than a long travel trail bike. The frame is very over built, and really holds up to bike park abuse, with no hesitation taking it down any trail. Because of that though, it won’t be as light or pedal quite as well as the firebird. The seating position is nice, and with a locked out rear shock, it climbs much better than you’d expect for such a burly capable bike on the descents. Customer service has been great, any questions I’ve had got prompt responses. Highly recommend the bike! Hope this helps.

Just got my Commencal Clash Essential 2019.When I was putting it together and looking at the frame I noticed there’s open hole under the shock, no protection from mud, dust or water getting in. Just wanted to know if this is the same for everyone else and what you did to possibly plug the whole up....

Just got my Commencal Clash Essential 2019.When I was putting it together and looking at the frame I noticed there’s open hole under the shock, no protection from mud, dust or water getting in. Just wanted to know if this is the same for everyone else and what you did to possibly plug the whole up....

Just got my Commencal Clash Essential 2019.When I was putting it together and looking at the frame I noticed there’s open hole under the shock, no protection from mud, dust or water getting in. Just wanted to know if this is the same for everyone else and what you did to possibly plug the whole up....

Should be a piece of foam in there!

I would show you a pic of mine but I can’t figure how to place pics on here. I’m on my I phone.

Just got my Commencal Clash Essential 2019.When I was putting it together and looking at the frame I noticed there’s open hole under the shock, no protection from mud, dust or water getting in. Just wanted to know if this is the same for everyone else and what you did to possibly plug the whole up....

If you zoom in on the commencal site pics you can see the foam stuffed in there. It's a block of moto foam to stop water/dirt getting in.

Just got my Commencal Clash Essential 2019.When I was putting it together and looking at the frame I noticed there’s open hole under the shock, no protection from mud, dust or water getting in. Just wanted to know if this is the same for everyone else and what you did to possibly plug the whole up....

If you zoom in on the commencal site pics you can see the foam stuffed in there. It's a block of moto foam to stop water/dirt getting in.

Figured out how to upload photo. The top of the shock has the foam but it doesn't reach the bottom as shown

Just got my Commencal Clash Essential 2019.When I was putting it together and looking at the frame I noticed there’s open hole under the shock, no protection from mud, dust or water getting in. Just wanted to know if this is the same for everyone else and what you did to possibly plug the whole up....

If you zoom in on the commencal site pics you can see the foam stuffed in there. It's a block of moto foam to stop water/dirt getting in.

Figured out how to upload photo. The top of the shock has the foam but it doesn't reach the bottom as shown

On my frame the foam is on there and it should be there for all of them, if not call them and they should be able to sort it out. You do have to take it out to route a dropper post because it catches the cable.

There is an opening underneath the bottom frame guard where water can escape if it happens to get in there. At least on my 2020 race, not sure if it’s the same for the previous year.

Got my 19 raw frame this week and the opening underneath the frame guard is also there ;-) should be the same on every frame.Tried to pull out the foam for the cable routing but didn't want to destroy it. So pushed it to one side and managed to get the cable through.

How is the cable routing for the seat post on the complete builds? Do they route it around the edge you see in the opening underneath the frame guard? Can't explain it better at the moment. Seems to be a quite sharpe edge there... But can't find an other way how it should be routed for a stealth dropper.

Also does anyone uses a DVO Topaz in the Clash and has some recommendations for spacer in the neg and pos chamber?

Little story about dealing with Commencal in Australia. My brand new 2020 Clash Race has a faulty KS dropper from out of the box. Commencal has asked me to send it to the KS distributor in Australia for repairs and also offered to pay the postage. Had the dropper faulted a few months down the track I'd be ok with this, but given that it is faulty right out of the box it would've been nice if they'd just swapped it out. Nevertheless I should credit them for their prompt response to my email.

Only letting you guys know because when I made the decision to buy a new Commencal one of the most important things to me was after sales service. Having had a nightmare ordeal with Trek a few years ago I never want to have to go through that shit again. This topic was the determining factor when choosing between a new Commencal and a new Canyon as I'd heard bad things about Canyon's service.