Our Performance

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​​We are committed to delivering high-quality care to the people of Ontario and to being as transparent as possible about care we provide. We are also committed to continuous improvement, and receiving regular feedback through patient surveys to ensure we are providing the best quality care.

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Quality improvement

We are striving to continuously improve patient care. Our outcome-based approach concentrates on getting the best possible results for patients using individual care plans based on best evidence and practices. Learn more about our quality improvement initiatives.

Wait times

Access to timely care is important to patients and caregivers. Care Coordinators assess a person's needs to determine which services, and how urgently services, are needed. See our waitlist and wait time information.