Opening of Uber’s Centre of Excellence in Limerick, supporting more than 30 cities globally

News > Opening of Uber’s Centre of Excellence in Limerick, supporting more than 30 cities globally

Press Release
11 Jan 2016

LIMERICK 11 January 2016 - Michael Noonan, the Minister of Finance, today officially opened Uber’s Centre of Excellence (CoE) in Thomas Street, Limerick. The Centre will become a major hub of Uber’s support organisation across Europe, the Middle East and Africa, driving innovation and service excellence for the community of users in the region.

This is Uber’s first Centre of Excellence outside of the United States and will support millions of riders and tens of thousands of partner-drivers in more than 30 cities in 10 countries.

The company has invested over €4m in the city so far as it aims to make Limerick one of its growing network of customer service hubs across the world. The investment is supported by the Department of Jobs, Enterprise and Innovation through IDA Ireland.

Uber signed a ten year lease on a site on Thomas Street, which underwent a major redesign and refit. Today, the Centre of Excellence will officially open with 100 employees, who have been recruited since August. The centre will house more than 300 full-time staff when fully operational.

Michael Noonan, Minister for Finance, said:
“The establishment of Uber’s Centre of Excellence is another fantastic announcement for Limerick City. When the centre is fully operational there will be 300 people working in the heart of the city. 2015 was a record year for creating jobs, with Limerick benefiting from an influx of foreign direct investment. The establishment of this Centre of Excellence is a great start to 2016 and I wish Uber well with this exciting project.”

Jan O’Sullivan, Minister for Education, said:
“Uber has hit the ground running in Limerick and the opening of this Centre of Excellence in the heart of Limerick City is another sign of the €4m investment the company is making in our city and its workforce. Already approximately 100 high-skilled jobs have been filled at Uber and this will reach 300 when the Centre of Excellence is fully operational.

“The location of the Centre of Excellence is also a massive boost for Limerick City centre and the presence of the Uber workforce is already having a positive impact on neighbouring local businesses. The excellent further and higher education institutions in Limerick and their place at the cutting edge of research was a major pull factor for the company in choosing Limerick as a Centre of Excellence and underlines yet again the importance of investment in education.”

Kieran Harte, General Manager for Uber Ireland said:

“We are proud to be opening the first Centre of Excellence outside the US in Ireland. The Centre is dedicated to delivering a world class support experience and we have been focused on hiring only the highest calibre of people. The majority of our employees are local, which speaks to the wealth of talent in the greater Limerick area. We look forward to the Centre growing in Limerick as Uber’s business grows across Europe, the Middle East and Africa and throughout Ireland.”

Martin Shanahan, Chief Executive of IDA Ireland, said:

“Having got off to a strong start in Limerick since arriving here mid year in 2015, with these new premises for its Centre of Excellence Uber is now poised to develop further, growing its workforce considerably and consolidating its EMEA support structure. The availability of a strong talent pool in Limerick has been an important element of the company’s success to date and will be of future benefit. This investment by Uber is a huge endorsement of Limerick and the region.”

About Uber
Uber is a platform that connects riders with drivers, through a smartphone app. Today, it operates in more than 350 cities across 60 countries worldwide, facilitating millions of trips per day. Using the Uber app, riders can create an account and book a safe, reliable and affordable ride at the touch of a button.

All drivers on the Uber platform in Ireland are licensed by the local authority and have met the local licensing requirements.

Today, riders in Dublin currently have the ability to request a ride with 2 options:

UberTAXI - Cheap, fast and reliable. User can request a licensed SPSV driver in a Dublin taxi. Like all services on the Uber platform it’s completely cashless, enabling users to book and pay for their taxi directly through the Uber app.

UberBLACK - A executive service, a licensed SPSV driver in a premium class car such as a Mercedes E-class or similar, with in-car phone chargers. Fare is calculated on base price, journey time and distance.

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