Updates for Support Representatives

When a customer client is downloaded at the start of a session, the client comes from the traffic node the end customer is connected to rather than from the master node, resulting in faster session start times.

Support remote systems through a web-based representative console. The web console removes the requirement of having to download and install the Bomgar representative console client, enabling quicker access.

Network status intelligence in the representative console results in nimbler handling of intermittent network disruptions. If you should lose your connection, the representative console attempts to reconnect for 60 seconds. If your connection is restored within this time, your representative console reopens, restoring all of your open sessions.

When a rep needs to send a Ctrl-Alt-Del command to a remote computer, the Bomgar software attempts to override the customer's disabled Secure Attention Sequence without disrupting the rep's workflow with a prompt first.

Both the Android representative console and customer client apps feature a new interface for a better experience, while the Android representative console also supports SAML authentication for logging in.

Bomgar is the leader in Secure Access solutions that empower businesses. Bomgar's leading remote support, privileged access, and identity management solutions help support and security professionals improve productivity and security by enabling secure, controlled connections to any system or device, anywhere in the world. More than 10,000 organizations across 80 countries use Bomgar to deliver superior support services and reduce threats to valuable data and systems.