Warranty

Your Limited Lifetime Warranty

With high quality comes high standards for support. We've devised a warranty that covers everything you'll need for a lifetime of fires. Extended to the original purchaser of a Town & Country luxury fireplace from an authorized dealer, our warranty means you can sit fireside worry-free.

2-Year Comprehensive Coverage

Effective for two years from the original date of purchase, our 2-Year Comprehensive Warranty includes replacing or repairing any defective parts or labour.

Lifetime Coverage

Effective from the original date of purchase, our Lifetime Warranty includes repairing or replacing any defective parts, including:

Glass (thermal breakage only)

Combustion chamber

Burner tube assembly

Porcelain finishes

Conditions

To activate and maintain your warranty, your fireplace must be installed by a qualified technician in accordance with the model’s installation manual, all local and national regulations, and as per the below conditions:

Sediment traps must be installed within six feet of the gas control valve.

The installer must ensure the appliance is firing as per the rating plate.

Any part that is found in our judgment to be defective shall be repaired, replaced or refunded at Town & Country’s option.

Porcelain is warranted for gloss retention. Some colours may darken over time.

Exclusions

We strive to deliver a high standard for fireplace care and warranty. However, our warranty is void in the event that any part of your fireplace shows evidence of misuse, abuse, incorrect installation, accident, or lack of maintenance.

Any special, indirect or consequential damages in excess of the original purchase price.

Please note that, at our discretion, we may discharge all obligations by refunding the wholesale price of the defective part. This warranty may not be extended or modified by our dealers, representatives or other agents.