Durall partners with its customers

The people who make a difference in your life are not the ones with the most credentials, the most money, or the most awards. They simply are the ones who care the most. –Charles Schultz

Being in partnership with customers helps a vendor look at their projects and goals, as impacting both the vendor and the customer. With this partnership concept in mind, Durall Industrial Flooring uses its almost 50 years of experience to guide its customer relations. That’s why Durall takes those little extra steps and expenses to assure that its products and support materials help to make projects go smoothly.

Durall pays attention to little things like having a stir stick, gluing roller covers onto the roller frames so they don’t slide off, and placing double-face adhesive on floor machine sanding screens to assure that they start spinning. These are the little extra steps included when purchasing flooring kits of materials suggested by Durall. We also provide a 24/7 help number to answer questions when application teams run into unexpected problems.

The whole process begins with Durall’s exclusive free project cost analysis system. Unlike other epoxy coating suppliers, Durall has 40 years of actual application experience. This has led to the development of specialty, high concentration, and high performance preparation cleaners as well as specialty grouts and fillers to help repair cracks and holes. Tried and true systems and procedures to help flooring crews move through projects efficiently. This is why Durall provides a 24-part Youtube video series that highlights every step of epoxy flooring installation. And it is why with every free cost analysis a detailed set of instructions is provided, so there are no surprise application costs. Durall has flooring installation experience since 1965. Many of our floors have been down for as long as 30 years. It is not uncommon for our flooring projects to go without re-coats for 17 to 20 years.

A good measure of the value of your flooring investment is the flooring installation cost divided by the years of service it provides. The benefit of years of service is the heightened prospect that your flooring epoxy sticks to something that does not move that may allow it to lift and peal. The key to sticking to something that does not move is preparing your floor surface well. And there is no substitute for experience when preparing for anything.

If you prefer having your supplier be in partnership with you, choose a company that wants that partnership. Choose a supplier that demonstrates its desire to be your partner with thoughtful guidance from before your purchase through application and through after-market service.

Epoxy is not something you can install without disruption. Giving up your floor for two or more days to coat it is a sacrifice. Your costs start with your coating costs but end with the cost of lost productivity that installation, repairs, and future re-coats cause. Isn’t it better to invest now in your future by teaming up with a vendor that cares?