Answer : [Re] Shipping

Answer : [Re] meal replacement?

Dear Customer,

Yes, you can use Superfood as a meal replacement. We usually recommend 3 scoops per serving. For meal replacement, you may want to add an additional scoop to make the beverage thicker in order to make it more filling for your stomach. Daily intake of Superfood will provide your body a balanced intake of all the nutrients needed. Hope this answers your question. Thank you.

I have made double payment, total of rm110 but in the delivery history only show with 1 bottle. Can you adjust the system or refund rm55 to me?

Answer : [Re] Double payment

Dear Chong, Our colleague has spoken to you father on this matter. Please refer to Qoo10 and your bank on this matter. Our record is showing order of 1 item and the amount is RM55. There is no record or RM110 payment. Thank you.

Hi seller if i buy 2 items in your shop, 1 item is rm147.30 with free shipping n 1 items 59.90 with shipping charge. Can the system automatically wave the shipping for the rm59.90 product.

Answer : [Re] Inquiry about shipping fee

Dear Customer, As long as your total order is above RM90, the shipping fee will be waived, but this is only for West Malaysia (Peninsular). As for East Malaysia (Sabah & Sarawak), there is shipping fee no matter how much the total order is. Thank you.

Answer : [Re] price

Dear Customer, Thank you for enquiring. There is no specific answer to your question, as different online market place can have different offer price for the same product. It's advisable for shoppers to compare prices at different market place to get the best deal. Thank you.

Answer : [Re] Request return and change a new one

Dear customer, appreciate if you could send a photo of the broken tin through email. Please send an email to us at customercare@kinohimitsu.com , we will solve this issue as soon as possible.We apologise for inconvenience caused. Thank You

Answer : [Re] stopped selling?

Dear customer, this product is still available at Qoo10. You may purchase Kinohimitsu Superfood with promo price for only rm59.90. Thank You and have a nice day!

Question : [Re] stopped selling?

i tried to buy but cannot

Answer : [Re] stopped selling?

Dear customer, we just checked with Qoo10 that they having a system error and within 2-3 days this problem will be settled. After the problem has been settled, it will resume back to normal. Sorry for any inconvenience caused. Thank You.

Answer : [Re] [Shipping] Related Inquiries

Dear customer, sorry for the delay in sending your item due to overwhelming orders during this festive period. Your parcel will be ship out today and latest by tomorrow. Thank you for your patience and understanding =)

Answer : [Re] Shipping

If I order, would it be alright to choose the 2019 expiry date product? Kindly advise. Thank you;)

Answer : [Re] Product Expiry

Dear customer, we have checked with inventory and very sorry to inform that the 2019 expiry was already sold out. Hence, this is why you will received a different batch of expiry instead. Very sorry for any inconvenience caused. Thank You

Answer : [Re] Delivery

Hi, I would like to enquire re the shipping of the item ordered (order number as above). I've been checking the tracking of delivery. According to the tracking number, it is out for delivery both yesterday and today but I still have not received the item.

Thank you for looking into the matter.

Regards, Lok

Answer : [Re] Order No. 92975715

Dear customer, the parcel status of your parcel is has been delivered to you. Thank You.

Answer : [Re] Inquiry for the item from lee****

What is the difference between this drink and the bust up drink? Which is more effective? Thanks

Answer : [Re] Inquiry for the item from ren****

Hi, C-UP is enhanced formula of BustUp. The Pueraria Mirifica Extract that used in C-Up has more active compounds (phytoestrogens) compared to Bust Up. Therefore, C-Up will be more effective. Thank you.

Question : [Re] Inquiry for the item from ren****

How much more effective is c up though? Twice, 3 times more than bust up? Cos now if I buy bust up, I can take it for more days rather than c up. So long term effect will be better? Also do I keep taking one bottle of bust up a day until I am happy with results? How long approx to see results if I'm 29 years old? Thanks!

Answer : [Re] Inquiry for the item from ren****

Hi, Every individual reacts differently to any supplement. Some may see immediate results while others may take longer time. It is advisable that you consume Kinohimitsu Bustup/ C-Up regularly to obtain the best results. You may choose to take Bust up first and later on swap to C-Up. Thank you.

Question : [Re] Inquiry for the item from ren****

Hi can you pls let me know the weight (ie. How many mg) of green papaya extract and pueraria mirifica extract is there in one serving of bust up and c up please? Thanks

Answer : [Re] Inquiry for the item from ren****

Hi, Pueraria Mirifica is 0.3g and Green papaya is 0.01g in both Bust Up and C-Up. Only difference is active compounds in C-Up is more compared to Bust Up as mentioned. Hope this clarifies. Thank you.

Answer : [Re] Inquiry for the item from Cec****

Answer : [Re] pregnant can drink?

refer to the above products, can u explain what is the different between bustup and C-up? i would like to try and don't know which suitable. i'm 48 just want to try can recomend and advices from you? thanks

Answer : [Re] what different - Bustup and C-up?

Hi, Kinohimitsu C-UP is an enhanced formula of Kinohimitsu Bust Up. The Pueraria Mirifica Extract that used in Kinohimitsu C-Up has more active compounds (phytoestrogens) compared to Kinohimitsu Bust Up. Hope this clarifies. Thank you.

Question : [Re] what different - Bustup and C-up?

thanks for your fast reply, another question if i consume BustUp for 14days right, after 14days can consume 3 btls per week right.... if i bought C-Up too am i need to restart with C-Up with 14days also? or just consume 3 btls per week? thanks

Answer : [Re] Inquiry for the item from Cha****

Which product will have better result in fading pigmentation? UV Bright or ProWhite?

Answer : [Re] Inquiry for the item from Mom****

Hi customer,Kinohimitsu UV Bright will provide up to 9 hours UV-protection, whitening, reduce brown spots, freckles, and prevent wrinkles. Meanwhile, Kinohimitsu Prowhite will promote liver health, eliminate spots, skin brightening and boost immunity. For fading pigmentation, Kinohimitsu Prowhite will be more suitable. But we suggest to take UV Bright in the morning and Prowhite before bedtime for best results. Thank you.

Hi,i want to ask for your recommendation..which kinohimitsu product should i use?i'm 21 year old,i have prblem with really dull face,easily tired,have a dark face n acne on my forehead..i want to become more radiance,fairer n flawless,which kinohimitsu should i use?i already consumed many product,but it still didn't work..can u give Better suggestions for me?i had been using white activ before this and still didn't work for me..

Answer : [Re] Confuse on choosing product

Dear customer, At your age, we recommend you to start with BB Drink first. Give this product sometime to show results. BB Drink helps to return radiance to your skin and balance out the oil and water content of your skin. When you have radiance in your skin, it will not look so dull and your complexion may appear brighter. Try this out for at least 2-3 months and see if there is results. Take 1 bottle a day every morning before breakfast. Thank you

Hi, this should daily or how? What is the expiry date.Please advise . thank you

Answer : [Re] How to consume

Dear Customer, The expiry for UV-Bright 16s is May 2017. For first timer, we recommend you to consume 1 bottle every morning after breakfast, or before going outdoor, for 6 days in a role. After 6 days, you can cut down to 1 bottle every 2-3 days. For the next box of UV-Bright, you will consume 1 bottle every 2-3 days as well.

However, if you wish to consume this product everyday, that is encouraged too. Hope this answers you question. Thank you.

Answer : [Re] Collagen

Hi, if I buy two Collagen Diamond, will it come with 6s free Detox Tea ginger and 1 free trial box as per giveaway promotion of purchase more than RM200?

Answer : [Re] Free Samples

Hi,Yes, as long as your total purchase is more than RM200 you will receive the trial kit. So, you should receive free D'tox Tea Ginger 6s if you buy two boxes. Thank you.

Question : [Re] Free Samples

Hi, my order number referred 76127986, I have received the item but why the item is not come with free trial kit as my purchased is more than RM200?

Answer : [Re] Free Samples

Hi,The collagen trial kit free gift is only applicable for total purchases above RM200 in a single transaction. We have checked and your purchases are done in separate transactions which is order no 101593464 and order no 101593465. Therefore, it is not entitled to receive the additional free gift. We apologise for any inconvenience caused.

Question : [Re] Free Samples

Hi, the payment is done in single transaction with one cart order number. My order number is 76127986 where it indicated two items and the item order number is 101593464 and 101593465. There are two item order numbers which referring to two difference items. It will have different order number if the item is difference. Please investigate and revert back to me ASAP. Thanks

Answer : [Re] Free Samples

Hi, We have check and will reissue for you. We will update to you the tracking number once we have shipped out next week. Thank you.

Dear seller, kindly check my shipment. I received notice that my item had been ship out on 10/4/2017. But i cant even track my shipping status. This is my shipping no 1780-5653-5204, kindly check for me, many thanks.

Answer : [Re] Inquiry related delivery from chi****

Hi customer,Sorry for the delay as we had received overwhelming orders. However, we have shipped out your parcel today and should be able to receive soon. Thank you.

I not use this coupon yet why he said I had already apply please help before promotion sold out I want to buy promotion diamond colegen.

Answer : [Re] Inquiry from kal****

Dear customer,The voucher is only for a single use for each customer. This means that if you have applied this coupon previously then you cannot reuse again. If you have not used before and cannot apply the coupon, please refer to Qoo10 customer service instead at 03-20274737 as they will help to guide you further on coupon matters. Hope this answers your question. Thank you.

Why I cannot use the coupon discount rm10 please help I want to buy asap

Answer : [Re] Inquiry from kal****

Hi customer,In order to apply the shop coupon of RM10, you have to click the +join fellow icon as this coupon is only applicable for customers who are following Beauty & Wellness. Hope this answers your question. Thank you.

Question : [Re] Inquiry from kal****

I regular customer kinohimitsu, Had to explain please see the picture I attach. Hope can apply asap I want to buy asap before promotion sold out thanks

Answer : [Re] Inquiry from kal****

Dear customer,The voucher is only for a single use for each customer. This means that if you have applied this coupon previously then you cannot reuse again. If you have not used before and cannot apply the coupon, please refer to Qoo10 customer service instead at 03-20274737 as they will help to guide you further on coupon matters. Hope this answers your question. Thank you.

Answer : [Re] [About Item] Related Inquiries

I received the notice that product already sent out by courier. However, I can't track this shipment. Could you please assist to check. My order no. is 97819215. Thank you.

Answer : [Re] delivery

Dear customer,Currently you parcel is still with us. We will only be able to ship out by today evening. Please bear with us as we received a massive amount of orders and are currently trying our very best to ship out all the orders as quickly as possible for all of our customers. Thank you for your patience and understanding in this matter.

Answer : [Re] How many bottles?

Hi,i want to ask for your recommendation..which kinohimitsu product should i use?i'm 21 year old,i have prblem with really dull face,easily tired,have a dark face n acne on my forehead..i want to become more radiance,fairer n flawless,which kinohimitsu should i use?i already consumed many product,but it still didn't work..can u give Better suggestions for me?

Answer : [Re] Confuse on choosing product

Dear customer, At your age, we recommend you to start with BB Drink first. Give this product sometime to show results. BB Drink helps to return radiance to your skin and balance out the oil and water content of your skin. When you have radiance in your skin, it will not look so dull and your complexion may appear brighter. Try this out for at least 2-3 months and see if there is results. Take 1 bottle a day every morning before breakfast. Thank you

Answer : [Re] Product manufacturer

Hi, I already purchased this product placement give me free container packing.. Thank after receiving I will order again. Thanks

Below is are free container packing

Answer : [Re] Please give me packing on free container

Dear Customer, We regret to inform that we no longer issue out the container packaging. The containier packaging was previous stock which we have since run out and will not be ordered again. The curent packaging will be in box or carton pack. Thank you.

Answer : [Re] When is the expiry date ?

May i know why my purchase was packed in a normal box (factory carton pack)instead of container? Last time i purchase was received with plastic container... im so disappointed as i was helping my friend buy this product after i received it... pls explain... thanks...

Answer : [Re] Item received wrongly

Dear Customer, The container was a limited stock item that we had previously given out on complimentary basis. There were 16 bottles of collagen in the container packaging. Stock for this container has since run out and we have amended this offer. We now include 20 bottles of collagen in this offer and it comes in carton box packaging. Thank you.

Answer : [Re] Shipping

Hi, I've send you an email yesterday. can you please check and reply? TQ

joannayong_92@yahoo.com.my

Joanna

Answer : [Re] refund

Dear Joanna, We only receive message from you on self pick up from our office. For order cancellation, we cannot directly take your request here to cancel your order. You need to cancel your order online on Qoo10. Then the cancellation and refund will be processed. Thank you.Dear Joanna, Following up on our message to you, please note that we cannot process your order cancellation until you have made an online cancellation on Qoo10. Thank you.

Hi, can I pick up the item from your place instead of using shipping? Coz the shipping price is quite expensive > <tq

Answer : [Re] shipping

Dear Customer, Yes you can pick up from our office. We are currently processing your orders. We noted that you have 2 orders, which are 94462981 & 94462965. Once both your orders are ready, we will contact you to come pick up. It will most likely be early next week. Thank you .Dear Joanna, As spoken over the phone earlier, we will have both your orders delivered to you to the given address. Thank you.

Hi. Why most of your item shipping to west malaysia using taqbin RM40??

Answer : [Re] Shipping charge

Dear Customer, Ta-Q-Bin is one of the cheapest option that is available for deliver. Other shipping services may charge more for delivery. Also, all short expiry promotion item is subjected to shipping fee regardless to Weat or East Malaysia. Thank you.

Answer : [Re] 15 collagen free item not sent tgther, )

Dear Cathy, We manage to retrieve you order number and awe have proceeded to resend 1 box of Kolagen ACtiv to you. Once we have the tracking number, we will advise you again. Thank you.Dear Cathy, Trust by now you should have received the replacement Kolagen Activ that we missed out in your order earlier. We hope you received them in good order. Should you have any other question or concern, please do not hesitate to contact us again. Thank you.

Hi . my order 94232256 Understand that they will be a free 15 Collagen active when i buy but i did not received together for my parcel./ ( I order 2 item together- kiko cut and clear actiive) Hope u dont mind i really did not received the 15 free collagen as write in the web when i order. Pls check . Thanks,

Answer : [Re] No free item atteched together.

Dear Customer, We are sorry that you short receive item in this order. We are checking on our end and will revert to you as soon as possible. Thank you.

Answer : [Re] Expiry date

Dear Customer, There are 2 batches of expiry for this product. One is 31 July 2016 and one is 31 August 2016. We will clear all products with July expiry first before August. Hope this explains. Thank you.

Why there is shipping cost of rm20 when i try to purchase two box at the same time? Isn't it should be free shipping to west malaysia after rm9o purchase? Pls advise, thx.

Answer : [Re] Shipping cost

Dear Customer, Our shipping fee structure has changed. Please be advised that for all short expiry promotional item, like Collgen Diamond, it is subjected to shipping fee per quantity. For all other items, please refer to te "Shipping Rate" column. If it is stated FREE, then free shipping applies. Otherwises, there is a fee involved. Thank you.

Answer : [Re] Order

And one more thing, the shipping fee is free right?May I request to ship by SKYNET to Kelantan? Because TAQBIN service is very poor here... almost 2weeks to get the parcel. And the worst thing is they only delivery parcel just in some areas. If our area is out of their coverage, we need to self pick up at their office. So bad.

Answer : [Re] Shipping Courier

Dear Customer, Shipping is only free for West Malaysia for orders of RM90 and above. You can request for Skynet instead of TaQBin. However this product is now sold out. Thank you.

Answer : [Re] Expired date.

Dear Customer, Delivery depends on location and usually takes 3-5 working days. The expiry for this product if you order now is July 2016. The container is a free Elianware plastic container. Thank you.

Answer : [Re] Shipping not reach

Hello there, I'm interested with kinohimitsu product If its possible can I join to resell or Dropship your product?Thanks

Answer : [Re] do u offer Dropshipping program?

Dear customer, good day and thank your for your interest to our product. For your information, we do not sell our products for dropshipper but we do have promotions from time to time at the outlets. Hope do address your concern. Thank you and have a nice day!

Answer : [Re] Expired date??

Still have not receive item that i placed order on oct 14. Almost 2 weeks. Msg u 1:1 but still no reply that's why i post msg here hope you will reply. You said it will arrives on 20-21oct but still no item received. Place help to check!

Answer : [Re] Bad service.

Dear customer, kindly be informed that your parcel status now at Skynet Kepong Branch. Actually, they already send the parcel last week but no one at home. We have confirmed with Skynet that they will call to get your confirmation by today when they can re-delivery the parcel to you. Please inform us if your parcel still not reach you in 3 working days after the confirmation has been made. Sorry for the inconveniences caused. Thank You.

Will the delivery man make sure the items not keep in hot car? collagen must keep in cool place. There were few times i bought other things from other suppliers, the items are very hot during receiving which the items stated at the bottles must keep below 30 degrees.

Answer : [Re] Hot weather

Dear customer, from our customers' feedback and experience, the parcel will reach doorstep safely and well treated condition. The hot temperature issue is not reported so far. Thank you.

Answer : [Re] Inquiry for the item from new****

Answer : [Re] Inquiry for the item from 261****

Hi, Superfood Kids is suitable for 2 to 12 years old. Below 2 years old is not recommended as it contains many ingredients and baby might have food allergies as their body system are not fully developed yet. Thank you.

Please help to advise the expiry date of the current batch?I have added quantity of 3 boxes in cart and the shipping fee is RM20? That's too expensive. Can you please advise? I do not think the weight of the box would cost this high. This would be my second purchase.

Answer : [Re] Expiry date info and shipping cost.

Dear Customer, We are sorry that we cannot do much with the shipping fee as the fee structure is preset by the courier service that we use. And we are already using one of the cheapest courier company available. Thank you.

Answer : [Re] Expiry Date

Dear Customer, The expiry for this product is 31 Autust 2016. Thank you.

Question : [Re] Expiry Date

Thanks for the reply if I place the order today when will i get it?

Answer : [Re] Expiry Date

Dear Customer, The courier service that we use has currently stopped their delivery operation during this Raya week. If you place your order now, you will receive your order soonest by next week. Thank you.

Hi dear..need to reorder from you.just have some question, you said after expired still can consume if we keep in good place n not open right, it's after consume is not good for body..I means is 附作用? 10q

Answer : [Re] Items

Dear Customer, Most of Kinohimitsu products can still be consumed within 3 months after expiry, as long as the product has not harderend, the taste and smell has not run. Sorry what do you mean by not good for the body ?

Question : [Re] Items

比如说过期的食物吃了对身体不好

Answer : [Re] Items

Dear Customer, We do not recommend you to consume if the product has gone bad. Our product can have a shelf life extenstion of 3 month after expiry if well kept and it is not harmful to the body. Thank you.

Answer : [Re] 截止

Dear customer, June expiry refers to 30 June. You can still consume it within the whole month of June. In fact our dry products can be consume within 3 months after expiry, as long as it does not harden. Thank you.

Answer : [Re] breastfeeding mother can drink?

Dear Customer,Thank you for choosing our products. All our products, including KilosCut are made with 100% natural ingredients,suitable for anyone looking for weight loss. However, for pregnant and breastfeeding mothers, we suggest you to consult with doctors before taking any supplements, including this. Please note that KilosCut helps to block fat and carbohydrate in your body and also increases feeling of fullness, thus reduce your appetite and calorie intake. This mechanism may contradicts with what your body needs, as breastfeeding mothers need to consume a well balanced diet and drinks lots of water to produce quality breastmilk. Hope this answers your question.

Answer : [Re] Product

Is this product have Halal Certificate, so Muslims can consume it? Tq.

Answer : [Re] Halal Cert.

Dear customer, all Kinohimitsu products are halal certified except new products as they are still in the midst of application. Please be informed our raw materials and production process are in compliance with JAKIM requirement hence it can be consumed by the Muslim customers. Thank You.

Answer : [Re] Expired date

Answer : [Re] 成份

Dear customer, KilosCut contains potato protein extract, tea blossom extract, high fiber etc. where effectively block carbohydrate and fat absorption, increase fat metabolism and curb your appetite. It is ok to take 2 sachets of KilosCut per day. From our testimonies, the subjects who take 1 sachet have also seen good results. Thank You.

Answer : [Re] expiry date

Answer : [Re] Restock

Dear Customer, Usually the offer will end when the short expiry products run out. At this stage, we are not sure if we will restock the item under the same offer price. But do keep a lookout online for the latest offer. Thank you.

Answer : [Re] Price

Received my order two days ago but the expiry date is June instead of August as you answered some Inquiries earlier, why is that so?

Answer : [Re] expiry date

Dear Customer,The current batch of ProWhite that we have expires in June 2016. During your enquiry, we misquoted you the expiry as August 2016, which is not available. We apologise for this wrong information given and the disappointment.

Answer : [Re] Breastfeeding

Dear Customer, Thank you for enquiring with us. ProWhite is made with 100% natural ingredients. There is no artificial component added to the product. However, if you are pregnant or breastfeeding, we suggest that check with your doctor before consuming any supplements. Hope this answers your question. Thank you.

Answer : [Re] expiry date

Answer : [Re] Age range

Dear Enquirer, Thank you for choosing Kinohimitsu. We usually recommend usage of ProWhite for people 25 years and above. This is because the natural production of Glutathione in a human body starts declining by mid 20s. And consuming ProWhite will help replenish this antioxidant to better liver health, and skin depigmentation. However, if are between 18-25 who live an active lifestyle and constantly sleep late, you too can consume this product. Hope this answers your question. Thank you.

Answer : [Re] Inquiry for the item from lil****

I want to buy 2 tins of this item but cannot use the RM15 voucher. It mention only specific to the brand which is beauty wellness. The brand of this item is kinohimitsu thus cannot use. Please make amendment so i can place order soon.

Answer : [Re] Inquiry for the item from lil****

Hi, voucher is not applicable for promo or group buy items ya. Thank you.

Question : [Re] 关于商品fen****会员的咨询。

Answer : [Re] 关于商品fen****会员的咨询。

Answer : [Re] Inquiry for the item from win****

Hi,Superfood Lady main benefits are for women’s health booster, eplenishes blood (Qi) and promotes beauty. Superfood Lady 1kg can last for more than a month if taken once a day. Hope this clarifies. Thank you.

Please don't write private information like Card number, ID/Password, Email/ Phone. Inquiries that have no relevance to the original purpose of Q&A can be delisted by administrator.When a problem occurs, Qoo10 may check the inquiry details between buyers and sellers to resolve the issue.

Answer : [Re] Were the lady superfood can drink at the night or only in the morning?

ABOUT SUPER FOOD LADY

Question : [Re] Were the lady superfood can drink at the night or only in the morning?

Hi, Superfood Lady can be taken anytime that you prefer. It may be in the morning as breakfast or at night as well. Thank you.

Answer : [Re] Inquiry for the item from dia****

With regards to the products like GC Lite, COF & other weight management products that claim it blocks absorptions of fats, can you please clarify if this will interfere with absorption of good fats like Omega-3s in supplement form & also foods rich is these healthy fats like salmon, avacado, extra virgin olive oils, etc?

Ultimately we would like to retain the good fats in the body, & not consume this very health valuable Omega-3s just so that it gets flushed out of the digestive tract. I would be grateful if you can help clarify this.

When I consume detox products like 2-Day cleanse, Plum Juice, Phytox, OR weight management products like GC Lite or COF, can I consume collagen products like Collagen Nite & MarineGem on the same days as well?

Answer : [Re] Correct Product Usage Advise

Hi,Our weight management products will block the absorption of fats from oily food that you have consume such as deep fried food, curry mee, rendang, just to name a few examples. It will not interfere with absorption of good fat. We advise to separate the consumption of detox and beauty drinks. Meanwhile, you may consume weight management and beauty products on the same day. Thank you.

Question : [Re] Correct Product Usage Advise

Hi,

Now I have Maca, Collagen & Phytox.

Is it correct if I do 6-day cleanse using Phytox, I can take 1 before lunch + 1 before dinner -- meaning I can still consume light meals? Or am I expected to stay away from food for total cleanse?

And can I still take Maca (in mornings) & Collagen (before bedtime) on these days I am taking Phytox? Am afraid I waste $$$ if Maca & Collagen gets flushed out of my system in the detox process.

Please clarify. Thanks.

Answer : [Re] Correct Product Usage Advise

Hi, Yes, you may take Phytox for the first 6 days. You may take it before or after food. Meanwhile, on days that you take Phytox, you may skip taking Maca Men or Collagen. Maca Men can be taken before any meal while collagen can be taken before breakfast or before bedtime. Thank you.

Answer : [Re] Inquiry for the item from bur****

Answer : [Re] Inquiry related delivery from kel****

Hi,We apologise for the delay as we received overwhelming orders. Your order has been shipped out yesterday and currently is on delivery towards you. You may check the tracking no. once more. Thank you for your patience and understanding in this matter.

Answer : [Re] Inquiry for the item from loo****

Hi, the price I saw is RM 75.9 yesterday, but raise up to RM 84++ today with coupon 30%. What is the point of raising the price then only give the discount to customer??

Answer : [Re] Inquiry for the item from dam****

Hi, All prices has been reverted to normal prices without promo prices. This campaign will give you an additional 30% off with the discount code for all products on the store. Hope this clarifies. Thank you.

Question : [Re] Inquiry related delivery from ter****

Answer : [Re] Inquiry related delivery from ter****

Question : [Re] Inquiry related delivery from ter****

I waited 3 days in the office for the parcel but it still yet to arrive.

When I check the tracking no - it stated receiver not in?? In fact, Im in the office... My sis called 3 times to Citylink, they keep mentioned the parcel in the warehouse and promise arrange to resend but I still never receive. This is really sucks. i have provided my mobile no. Never receive any call from the delivery guys saying that they are lost.

Please change your shipping company!! This is really bad

Answer : [Re] parcel not receive

Hi, we deeply apologise for the delay. Based on your tracking number your item is currently out for delivery today. You should be able to receive it today. Thank you for your kind understanding.

Answer : [Re] Tin bending

Hi Sherlin,Kindly email to us at customercare@kinohimitsu.com with the picture and we will assist you further on this matter. We apologise for any inconvenience caused. Thank you.

Question : [Re] Tin bending

I have emailed to this customercare@kinohimitsu.com, but no one replies my email regarding of this matter?

Answer : [Re] Tin bending

I have emailed to this customercare@kinohimitsu.com , but no one reply.

Question : [Re] Tin bending

I have emailed to this customercare@kinohimitsu.com , but no one reply.

Answer : [Re] Tin bending

Hi, we did not receive your email and tried contacting you several times but there was no pick up. Nevertheless, we will arrange to send a replacment for you by this week. We will be sending only the can, not together with the CNY Pack. Lastly, we will not be picking up the dented can. We apologise for any inconvenience caused. Thank you for your patience.

Question : [Re] Tin bending

Ok. Thanks.

Answer : [Re] Tin bending

Hi, can I have the tracking number of your replacement item? Cos, I still not receive it.

Tq

Question : [Re] Tin bending

Hi, your tracking number is 860301234043542. It will be sent out today. Thank you.

Answer : [Re] Expiry date

May I know is there another sale for different expiry date as the current promotion is expiring in August 2016 and it is end July now. Please advise. Thanks.

Answer : [Re] Other Expiry Date besides August 2016

Dear Customer, This short expiry offer is only for batch that expires 31 August 2016. There is no other expiry dates for this offer. Please note that our product can still be consumed within 3 months after expiry as long as the taste has not run. And our stock is very very limited for this offer now. Thank you.

Answer : [Re] Inquiry for the item from cha****

This is regarding my order 76452169 that i placed order on 09 NOV 2018. CASE REASON : Non-delivery of the purchased item Non-delivery of the purchased item

I've called CITYLINK many many times but they couldn't tell me what is the reason they DID NOT DELIVER THE PARCEL TO ME.

COULD you guys responsible on the follow up or please refund to me as this is very very unreasonable.

Answer : [Re] Inquiry related delivery from 239****

Hi, we are unable to proceed with cancellation as item has been shipped out. we are only able to assist to request Citylink to deliver the item to you asap. However, if you really want a refund, you are only able to apply for return or exchange the item from your Qoo10 account. We will then make arrangement to collect back the item from you and the fund will be refunded into your paypal account or Q·account (which is done by Qoo10) after we confirm that the item has been returned without damage. Hope this clarifies.

Answer : [Re] Inquiry for the item from cho****

just want to ask... i consume kino collagen, stemcell, prowhite if now taking phytox or detox plum juice is it will flush out ? or i need to take phytox or detox plum juice separately? meaning i need to stop my collagen if i take detoxing?thanks

Answer : [Re] Kinohimitsu Phytox & detox plum juice

Hi, We advise to take Plum Juice and Phytox separately and not on the same day. For the days that you are taking detox, we advise not to take collagen as well. Hope this clarifies. Thank you.

The Kinohimitsu Phytox should be taken before/after meal ? Better take it in the morning / at night ?

Answer : [Re] Kinohimitsu Phytox

Dear customer, you may consume 1-2 sachet a day for 6 days consecutively. Take 1 sachet each time. You can settle into maintenance cleanse thereafter by taking 1-2 sachets in a week or when you need it. For your information, if you take before meal it will helps for detoxification and if your take after meal it will improve your digestion. Also, it can be taken day time or night which ever convenience. Thank You