On the Sign On page, tap "Forgot your username?" or "Forgot your password?" to open Account Recovery

Enter your Mobile Phone number or Email address and tap “Continue”.

Follow the prompts to update your password.

Please note that available Recovery Options are dependent on what was previously set up for your account. Recovery Options may include verified Mobile Phone number, verified Email address, the Google Authenticator App, Security Question, or a Security Key.

If you are using Two-Step Verification, you will be required to verify your identity with two factors before recovering your account.

Your membership record number can be found on your temple recommend, or by asking your Ward Clerk or another Church leader.

Registration Issues

This message indicates that there is another account linked to this recovery option. It is possible that you have a duplicate Church Account, or you have shared this recovery option with a family member.

Use Account Recovery to identify the account(s) using this information.

For account security, we recommend not sharing your email address or phone number with another account.

Your membership record number can be found on your temple recommend, or by asking your Ward Clerk or another Church leader.

It is important to link your MRN to your Church Account so you can access tools requiring membership information, such as the local Directory, Calendar, and other Church tools.

Problem

Solution

Code arrived but does not work

In the error message that displays, request a new code.

Code never arrived

Sign into your account. Under the Contact Settings heading, select Mobile Phone. Double-check your phone number, then use the option on this page to request a new code.

Code expired

In the error message that displays, request a new code.

Google Voice Number

If you are using a Google Voice Number (or equivalent), it will not work with Church Account.

Problem

Solution

Email never arrived

Sign into your account. Under the Contact Settings heading, select Email Address. Double-check your email address, then use the option on this page to request a new email.

Code expired

In the error message that displays, request a new code.

Update Account Settings

Yes! You may change your username as long as you are not Church workforce. After signing in, find "Personal Information" under the "Profile" heading. Enter your desired username and tap "Save".

After signing in, find "Mobile Phone" under the "Contact Settings" heading. Enter your new phone number and tap Save. Follow the on-page prompts to verify the phone number.

Please note that this phone number is ONLY used for Church Account recovery and communications. Work with your Ward Clerk or other Church leader to update your phone number in your local Directory.

Please note that changing your email address within Church Account will automatically update it throughout the Church system, including your local Directory.

Two-Step Verification

Two-step verification is an additional security feature for your Church Account that helps prevent anyone from using your account even if they know your password. You may set up as many options as you wish.

Additional factors for verifying your identity may include responding to a Push notification on your mobile device, entering a code generated through the Google Authenticator App, entering a code received via SMS messaging, or tapping a Security Key device.

Method

Who can Use?

How it Works

Church Auth App

Apple or Android device with Internet access and/or cellular service

Your device is sent a Push notification to respond to. If cell coverage is not available, you can enter a code found in the app instead.

The Church of Jesus Christ of Latter-day Saints is a world religion, not only because its members are found throughout the world, but also because it seeks to share God’s message of truth with the entire world.

To comply with International Privacy Laws, please select your country of citizenship below.

Country

Create Username

Create Password

Re-Enter Password

Church of Jesus Christ of Latter-day Saints Membership

I am a member of The Church of Jesus Christ of Latter-day Saints.

I do not know my record number

Your membership record number can be found on your temple recommend, or by asking your Ward Clerk or another Church leader.

Membership Record Number (MRN)

Birth Date

I do not know my record number

Membership Found!

Your member information was successfully found and populated from Church Membership Records. If your name or country are incorrect or missing, please contact your Ward/Branch Clerk.

Contact Information

First Name

Last Name

Age Range

Recovery and Communication Options

Please provide at least one option to use for recovering your username, resetting your password, and receiving system notifications. Email address may also be used for official Church communications.