Level I Technical Support Engineer - New Grad - vAuto-130295vAuto

THIS JOB HAS EXPIRED

Description

This is a junior role in technical support with a fast growing company. We are looking for a new grad with a technical degree, preferably someone with experience working on the phone and assisting customers. This person must have excellent communication skills and be able to quickly assist customers in resolving issues.
Proactively manage client data integrations and conversions
Provide software support/technical assistance to client users
Effectively communicate with customer during integration activities
Accurately input and maintain customer and activity log using CRM tool
Identify system wide problems and outages and communicate solutions to the support and leadership teams
Interfaces with customer?s multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues
Identifies new support processes, documents and communicates processes using knowledge database
Qualifications

Bachelor or Associate degree with a focus in Information Technology or Computer Information Systems and programming
Strong working and fundamental knowledge of relational databases
Experience using Salesforce.com or similar CRM software
Analytical and problem solving skills
Excellent telephone, verbal and communication skills
Keen attention to detail
Strong organization skills with the ability to multi-task, execute and deliver on time
Accepts and manages projects and directives with minimal supervision
Hands-on technical experience a plus
Job: Client Services
Primary Location: US-IL-Oak Brook
Schedule: Full-time