General Questions

Do you need to send an attachment with your transcript?

Scan and save your document as a PDF. Upload PDF when you request transcript on National Student Clearinghouse website.

Only approved attachments will be sent with transcripts. If your document is not required for transcript processing, the attachment will not be sent. (Example of approved forms: LSAC, AMCAS, Professional Certification Form, UPS Label)

Do you need an expedited transcript?

Be advised: Pursuing this option does NOT reduce processing time. All transcript requests are processed within five business days.

To reduce transcript shipping time, your only option is to privately purchase a UPS Label by visiting www.ups.com. Please contact UPS directly if you have questions about filling out your label or payment options. The UPS Label can be submitted along with our transcript request form by uploading the label as an attachment (See Document Attachments).

Do you need an electronic transcript?

If you attended JMU at any time prior to Fall 1995, your student record is in a format that is not compatible with electronic delivery.

Any student who has attended JMU since Fall 1995 may request to have a transcript sent electronically. Before ordering, contact the recipient to determine if they will accept an electronic transcript in their email.

Are you attempting to obtain an Apostille Seal?

To obtain transcripts for the Apostille Seal, please complete the online request form via NCS and select to have a mailed copy of your transcript. You will need to upload a document on the second page of the online request form, asking the transcript be prepared for the Apostille Seal. The Office of the Registrar will take the necessary steps to prepare the transcript and return it to you for your Apostille Seal application.

Do you have concerns about your privacy?

The National Student Clearinghouse is a third party vendor that is used to collect transcript order information. They deliver the order information to JMU, where we verify a student’s identity using the information supplied. The Clearinghouse does not capture the social security number (SSN) for transcript request purposes. Your academic record travels through the third party vendor only if you request an electronic transcript. The transcript is sent using a secure server and is protected behind a secure site accessible only by the intended recipients who must authenticate their identity with a username and password.

The information that is collected through the online request is used for fulfilling your transcript request only. It will not be used for any other purposes, unless you indicate so.

Once you are in the National Student Clearinghouse order site, you will look for the page “Select Transcript and Delivery Details”. You will choose “Myself” and the next screen will allow you to choose “Hold for Pickup”

Can I pay for a rushed transcript?

Transcripts are processed free of charge; therefore, there is no rush option. You may purchase a UPS label and provide the label with your request. Please know that this will not reduce processing time, but will reduce mail time.

What if I don't remember my student ID number?

You have the opportunity to provide your SSN if you do not remember your student ID.

What if I do not remember the years I attended JMU?

Please provide the information to the best of your knowledge. You will be contacted if there are further questions.

Do I have to enter a mailing address even if I am requesting an electronic transcript?

Yes, you are required to provide a mailing address as well as an email address in case your record is not compatible with electronic delivery.

What documents can I upload to be sent with my transcript?

Only required transcript processing forms can be sent with the transcript. JMU staff will review each document before it is sent with the transcript. If the document is not required by the recipient, it will not be sent with the transcript.

What do I do if I want my semester grades or degree on my transcript?

Now– Your transcript will be processed as soon as possible. All transcripts will be processed within five business days of the receipt of order.

After Degree is Awarded– Your transcript order will be held until your degree has been conferred after graduation, then it will be processed and sent to your requested recipient. Please be sure you are entering the correct Term (spring, summer, fall), Year and Degree (BA, BS, etc.) or there may be errors while processing your order. THIS REQUEST IS ONLY FOR CURRENT TERMS, FUTURE TERMS DO NOT APPLY.

After Grades are Posted – Your transcript order will be held until grades have posted at the end of the semester. However, if an instructor has missed their grading deadline a grade of NR will be recorded and the transcript order will be processed. This does not include Mid Term, Exam or Certificate Grades. THIS REQUEST IS ONLY FOR CURRENT TERMS, FUTURE TERMS DO NOT APPLY.

Why is my consent required?

Under federal law, the University must have a release each time a transcript is sent. If consent is not received, the transcript will not be processed.

Do I have to keep my username and password?

Yes, the electronic transcript is username and password protected even when saved to your computer.

If you need to obtain the Apostille Seal, please complete the online request form via NSC. You will need to upload a document on the second page of the online request form, asking the transcript be prepared for the Apostille Seal. The Office of the Registrar will take the necessary steps to prepare the transcript and return it to you for your Apostille Seal application.