The spread of the coronavirus and sweeping policy measures taken by various governments have led many industries into unchartered territories. We’ve seen tourism, airlines, electronics and many other industries hit by the COVID-19 crisis, but there’s been an unprecedented growth spike in the online food and delivery industry. As consumers globally have been either mandated to stay home or have chosen to do so, they have resorted to ordering food, groceries, shopping and other essential needs online.

Due to the surge of online shopping many delivery services and solutions companies are thriving during this pandemic. According to KPMG Lower Gulf’s latest report, ‘Navigating the pandemic,’ has revealed that among the strong performing sectors, online retail, particularly of groceries, has witnessed significant growth. Grocery retailers witnessed a 20% to 40% increase in sales during the first half of March, compared to the same period last year. Online marketplaces also saw surging demand, particularly for laptops/tablets and gym equipment (due to the closure of gyms and fitness centers).

One Click Delivery Services, one of the fastest growing regional technology companies specializing in Last Mile– is currently experiencing a sharp spike in demand for fleet and fleet software management in order to respond to their client’s high demand of food and groceries orders.

“The verticals operating more than others are the delivering necessities – such as grocery stores and pharmacies. Restaurants are also operating well as customers still want to enjoy their favorite meals even when the dine-in option isn’t available (with the exception of a few restaurants),” said Hassan Hallas, CEO and co-founder of One Click Delivery Services.

“With restaurants and retail stores changing their business model to deliveries, we are facing a surge in delivery demand which has led us to increase our fleet capacity by 14% in under one month,” Hassan added.

With health and safety being a concern to all customers, all delivery services have introduced measures to deliver goods safely. Hassan explains how One Click have taken extra measures to ensure that their last mile delivery goes smoothly: “We have a great responsibility of protecting all customers and riders, so we have implemented strict hygiene protocols that all riders must abide by. It starts at the warehouse – where all the disinfection begins. This of course, is additional time and work from our side – but this is the way things must be done. Riders then must have their vehicles deep clean and continuously sanitize their hands and change their masks and gloves multiple times. We are working as hard as we can to be as hygienic, fast and efficient as possible to keep our and everyone else’s business going.”

“To keep our clients satisfied, we are keeping their customers happy by executing deliveries rapidly and safely. Our strong technology is enabling them to manage fleet easily and efficiently especially in such times of high delivery,” Hassan elaborated.

One Click Delivery Services aims to develop solutions that cover the entire Last Mile Delivery phase with the end goal of becoming a one-stop shop for all last-mile delivery phases, ultimately changing the last-mile delivery landscape through the digitization.

“Every one of our solutions facilitates a specific element of the last-mile delivery, from fleet management and data collection to client acquisition and more. We aim at becoming a one-stop shop for all last-mile delivery phases, ultimately changing the last-mile delivery landscape through the digitization of every angle.”

In order to be unique and stand out from the rest of the competition One Click’s SaaS solution, nGage, is a game changer for the logistics industry.

“nGage last-mile delivery is a software-as-a-service which our clients are provided with to manage their fleet and track package deliveries in real time, optimize routes, get all the necessary information about fleet activity and much more. It gathers all last-mile delivery elements information into one comprehensive and user-friendly software. Clients no longer need to take orders and assign drivers for deliveries manually. Orders come through the software and riders/drivers are immediately assigned to pick them up, and are given the best route to take with the help of the GPS,” said Zeid Abu Ennab – Senior Director- Brandware & Saas

Apart from nGage, One Click is planning to introduce a new ground breaking technology, Brandware, which can dynamically and digitally updates the look and feel of your fleet and delivery specialists. The patented technology includes uniforms with digital panels and delivery boxes and backpacks with digital panels.

“Our goal was never to simply create a software and sell to our clients, stopping there. It was creating an entire last-mile delivery ecosystem. Our software provides us with particular data, which is later utilized for the creation of another solution, useful at a later stage – in a domino-like effect.”

With COVID-19 changing how every industry operates, One Click’s flexibility allows them to adapt and evolve to provide the right solutions for their clients. “Our flexibility is our ‘secondary USP’. The blend between our technology and the brains behind the technology. We are proud our management’s agile approach to challenges. Our team does not turn away any client no matter what the size of their business is. We custom make solutions for all clients, create new services and find ways to solve their challenges,” concluded Hassan.

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