Inbound queuing

Effective management of incoming calls

Our contact centre's inbound solution allows effective management of incoming calls with a seamless experience from end to end. Features such as ACD (automatic call distribution) provide the facilities to route inbound calls to the most appropriate resources.

No infrastructure cost

Agent productivity increases

Skill based routing for first call resolution

Multi level agent priority

Self service option via IVR

24/7 customer service using IVR solutions

On demand scaling

Web based access to reports

Real-time status reporting

Web based management tools

Agent Whispers to identify call type

Automated "you are in queue position" messages

Custom hold music or announcements

Queue breakout to leave a message, or request a callback

We provide local numbers from most exchanges in the UK. Existing numbers can be ported in and new numbers can be provisioned, usually within a few hours. We also provide non-geographic numbers on demand from the following ranges: