Enterprises

Value Proposition for Enterprises:

Enable proactive network management

Reduce the number of user opened incidents

Reduce time to resolution

Reduce the number of management tools

Enterprises today, more than ever before are in constant transformation. Business models change, processes are optimized and new markets are created. This transformation is driven and fueled by IT technologies. Enterprise IT has become a strategic enabler for the business. Under a constant deluge of new technologies, significant technology inflexion points such as IoT, Mobility, SDN, IPv6 and major operational model changes such as Cloud and Managed Services adoption, it is becoming difficult to keep up.

Enterprise IT Challenges

Our CIOs needs business relevant data to present in the boardroom

My IT organization must free up resources to drive business enabling initiativesWe are in constant technology adoption mode, have no time to operationalize it

We need to better understand what our employees, customers and partners think about our services and become proactive in addressing their issues

Cloud brings adoption speed and support challenges

We often do not have a good idea on how well we deliver our services

In numbers: 52% of medium large enterprises use 16 Network Management Tools or more yet over 40% of the incidents reported by users go unnoticed by IT while IT staff spends 37% of their time troubleshooting issues. All that is at the lowest layer in the service delivery stack: The Network. Add all the other components and you get the picture of blind, unfocused and highly disorganized IT organizations.

Enterprise IT Must Change its Perspective on Operations

Your business is calling on you to provide new, enabling IT services while expecting more done with less. Quality service delivery is table stakes, no laurels for good operations yet definite shaming for major outages, whether they are in your purview or not. IT service acquisition, technology deployments and operations need to become more efficient. The only way to drive this continued improvement is to change perspectives:

From technologies to processes

From no service data to relevant data

From continuously putting out fires to being proactive

From busy work to automation

All these changes must happen around a unifying concept: Service Orientation.

Because you provide services that are critical to your customers, employees and partners, measuring the quality of the services you deliver based on User Experience helps sharpen your operational model. User experience centric management is not just a technology discussion. It is a dramatic change in perspective from today’s silo approach. This change in perspective and priorities can be achieved with minimal technology investment and with purposeful operational integration. ITsonar from Nephos6 increases your real-time service intelligence 24X7 using a sophisticated and tiered network effect. It’s built from ground up to focus you and your processes on what really matter: User Experience.

IT decision makers appreciate ITsonar’s ability to keep them; 1) informed about the quality of services delivered (SLAs), 2) proactively identifying issues and reducing the support costs, 3) reducing downtime through faster fault domain isolation. Your business and technical teams avoid the finger-pointing that comes when no one knows what happens to a service, whether internally or SaaS delivered. These are the financial and emotional distractions IT operations teams cannot afford in a competitive environment.

Keeping up is hard enough, and an automated solution is a welcome addition when it helps your customers, partners, and employees. ITsonar integration with leading ITSMs brings ITOM automation closer to reality.When you contact us, we listen to your unique story, learn about your business model and your technology and process profile. We can then work with you to understand how we can help you achieve the benefits of simplified IT operations.

Cloud-y Applications Driving Change in Enterprise IT

We live in the cloud economy, application economy, the digital economy, and the customer experience economy – all at once. Your cloud applications link all economies and drive more and more of your business. Whether you are ready or not, cloud adoption accelerates IT transformation. It’s troubling however that so many enterprises have been forced to operate with an unclear and uneven view of service performance. We have heard everything from the blame game of why a service failed to unsettling stories of cloud migrations gone wrong.

If you were an air traffic controller, would you like a confused view of your airplanes? If you worked at Amazon, would you like a limited view of your inventory? Of course not since flight path intelligence sits at the heart of what air traffic controllers do and inventory intelligence is the lifeblood of Amazon. Services exist at the core of your offering, you cannot afford a cloudy view of services.

Enterprises and Cloud-Based Services

The percentage of Cloud-based applications in the service portfolio of enterprises is rapidly growing. Enterprises will soon experience, often in a very unpleasant way the problem of cloudy services. Many third-party organizations are involved in the end-to-end delivery of these services but usually, regardless of who purchased the service, the IT organization is the target of customer, employee and partner ire when things break. Not knowing when things go wrong, not knowing quickly who is at fault and not having the forensic data can mean productivity loss, lost reputation and loss of trust.

You probably already know that your world is only going to get more complicated. More applications, more devices, and demanding users add up to a need for intelligent, integrated yet simple management tools. An IT organization needs to operate with service transparency to manage risk at the business level. A solution like ITsonar is simple to implement, works with platforms such as ServiceNow, and is affordable.

Enterprises Need to Transform IT

Enterprise Challenges without ITsonar

With ITsonar, Enterprises can now…

We have no benchmarks for our services throughout the footprint of the enterprise

Determine the performance of a service before you purchase or offer it

We collect a lot of data yet we are not good at identifying issues before the users do

Understand the behavior of services from user’s perspective, see what he sees

The team spends a lot of time troubleshooting problems instead of transformational projects

Through automated baselining, monitoring and triage we jump to the core of the problem

We get caught in the blame game due to lack of problem origination intelligence

We have immediate visibility into the fault domain and engage the right team or partner

It is difficult to show the value delivered the IT organization, leadership does not care about number of incidents and bandwidth

We track only two key metrics: User Experience and User Satisfaction. They translate directly into business value

The greater risk for the IT organization is to do nothing. By looking at the aforementioned benefits, you can see how User Experience centric data and automation is a must-have to staying competitive. You’re probably wondering how we do this. Just contact us and we’ll be happy to explain the non-intrusive and tiered technology we use and how it would work in your environment.

When you contact us, we listen to your unique story, learn about your business model and your technology and process profile. We can then work with you to understand how we can help you achieve the benefits of simplified IT operations.

User Experience Drives the Credibility and Effectiveness of IT

When your users are happy, everything improves. You will see the trust in IT increase and conversation shift from break-fix to IT being more of a strategic partner. The consumers of your services will not only continue to be your customer, they become your advocates. The opposite is true. When you cannot identify problem origination in a service, delays are created and the UX suffers. Also, with the automated monitoring and triage capability, your employees can remain focused on higher value activities.

By using ITSonar, you will be able to simulate the user experience long before the application is put into operation. In other words, almost all risk is removed from software deployment prior to the actual User Experience.

UX value using ITSonar:

UX data and proactive monitoring enables you to optimize network management and service management processes for both agility and quality

UX data provides business-relevant guidance on service purchasing, service performance, and technology enablement

UX monitoring is the key metric to successfully manage cloud-based services and their delivery over the existing network infrastructure

UX’s improvements can be measured and presented in the board room by your CIO