Mike Hicks

Mike Hicks (IT Customer Relations): With the Echo360/Boilercast changes this semester, there are several changes for our faculty/instructors. As the go-to person in the College of Veterinary Medicine, I had 30+ requests for Mike to complete -- some with very difficult recording schedules. Then the new system sent emails to new users and confusion occurred. Mike was always calm as we worked through the process. He spent hours with me on the phone, via email, and Lync. We even chatted almost an hour on Saturday before classes began making sure our courses would record without problems. With the system interface new to him and to me, he continued to be helpful and kept his sense of humor. We solved the problems one by one and by the first day of classes felt like the process was in place. I look forward to learning more about the new system and all it has to offer. Thanks, Mike, for always answering me -- even when I know you were busy with other tasks! -- Pamela White (College of Veterinary Medicine)