Need hlep with PCAywhere please

I have 2 seperate clients (Doctor and Lawyer) who have asked me to help them set up PCA on their
work PCs so they can connect from home. (I know it can be done using XP but they both feel
comfortable with PCA).

Both are using a wired Linksys router with Cable modem. I created a host on each (user name = temp,
PW = temp) just as a test. I have their WAN IP Address. I am unable to connect.

I am assuming I must configure the Linksys Router to open the port for PCA but when I called
Linksys, they said it has nothing to do with them. Do I need to do any IP forwarding? in addition to
opening the port?

Advertisements

"Tony" < > wrote in message
news:...
> I have 2 seperate clients (Doctor and Lawyer) who have asked me to help
them set up PCA on their
> work PCs so they can connect from home. (I know it can be done using XP
but they both feel
> comfortable with PCA).
>
> Both are using a wired Linksys router with Cable modem. I created a host
on each (user name = temp,
> PW = temp) just as a test. I have their WAN IP Address. I am unable to
connect.
>
> I am assuming I must configure the Linksys Router to open the port for PCA
but when I called
> Linksys, they said it has nothing to do with them. Do I need to do any IP
forwarding? in addition to
> opening the port?
>
> Tony
We need more information about their networks. Are they on private IP
addresses behind a router/firewall? If so you might not be able to do what
they want. I use Tight VNC around here but I'm on a local network. You
might have to set up tunneling or a DMZ with their PCs outside the DMZ, not
a very secure thing to do.
AG

Advertisements

On Tue, 1 Jun 2004 14:43:48 -0500, "AG" <> wrote:
>
>"Tony" < > wrote in message
>news:...
>> I have 2 seperate clients (Doctor and Lawyer) who have asked me to help
>them set up PCA on their
>> work PCs so they can connect from home. (I know it can be done using XP
>but they both feel
>> comfortable with PCA).
>>
>> Both are using a wired Linksys router with Cable modem. I created a host
>on each (user name = temp,
>> PW = temp) just as a test. I have their WAN IP Address. I am unable to
>connect.
>>
>> I am assuming I must configure the Linksys Router to open the port for PCA
>but when I called
>> Linksys, they said it has nothing to do with them. Do I need to do any IP
>forwarding? in addition to
>> opening the port?
>>
>> Tony
>We need more information about their networks. Are they on private IP
>addresses behind a router/firewall? If so you might not be able to do what
>they want. I use Tight VNC around here but I'm on a local network. You
>might have to set up tunneling or a DMZ with their PCs outside the DMZ, not
>a very secure thing to do.
>AG
>
>
They have a Linksys cable modem router. No VPN or firewalls. Their LAN addresses are using the
default of 192.168.1.x that Linksys provides.

"Tony" < > wrote in message
news:...
>
>
>
> On Tue, 1 Jun 2004 14:43:48 -0500, "AG" <> wrote:
>
> >
> >"Tony" < > wrote in message
> >news:...
> >> I have 2 seperate clients (Doctor and Lawyer) who have asked me to help
> >them set up PCA on their
> >> work PCs so they can connect from home. (I know it can be done using XP
> >but they both feel
> >> comfortable with PCA).
> >>
> >> Both are using a wired Linksys router with Cable modem. I created a
host
> >on each (user name = temp,
> >> PW = temp) just as a test. I have their WAN IP Address. I am unable to
> >connect.
> >>
> >> I am assuming I must configure the Linksys Router to open the port for
PCA
> >but when I called
> >> Linksys, they said it has nothing to do with them. Do I need to do any
IP
> >forwarding? in addition to
> >> opening the port?
> >>
> >> Tony
> >We need more information about their networks. Are they on private IP
> >addresses behind a router/firewall? If so you might not be able to do
what
> >they want. I use Tight VNC around here but I'm on a local network. You
> >might have to set up tunneling or a DMZ with their PCs outside the DMZ,
not
> >a very secure thing to do.
> >AG
> >
> >
> They have a Linksys cable modem router. No VPN or firewalls. Their LAN
addresses are using the
> default of 192.168.1.x that Linksys provides.
>
>
> Tony

How can it have nothing to do with them? The router stops traffic from the
WAN.

you might have to upgrade the firmware...I did before it would work for
multiple PCs behind the router. Also, if they do not have static IPs it
will stop working after the DHCP address changes. Recommending Static IP
addresses will save much heartache later.

On Wed, 02 Jun 2004 05:56:08 -0400, David Hough <> wrote:
>Tony, I show PCanywhere using port 5631, so you might try setting up
>
> your DMZ with that port. Definately go with static IP. Before you even
>
>try check to see PCanywhere host is active, waiting to connect.
>
>Disable the host when done, for security purposes

Another aproach, Tony, talk to the cable company whom provides the feed
to the doctor's office. They might offer, (for a fee) a static IP and
enable port 5631 on thier server. On one of my clients, this was done,
for an additional $50 a month. This was a DSL account using a router
provided by them, on which we are passworded out. On another account,
we went in with our own router, and PCanywhere set right up. If you try
to continue with a host that is a DHCP server, every time power is lost
at the router, it goes out and negotiates a new ip. You have to web out
to the router, to find out what it is. I don't know if a Doctor or
Lawyer is going to want to deal with this, as well as maintain secure
passwords. Dialup PCanywhere is another option to look at. I have a
restuarant doing that very successfully every week.

"David Hough" <> wrote in message
news:...
>
>
> Another aproach, Tony, talk to the cable company whom provides the feed
> to the doctor's office. They might offer, (for a fee) a static IP and
> enable port 5631 on thier server. On one of my clients, this was done,
> for an additional $50 a month. This was a DSL account using a router
> provided by them, on which we are passworded out. On another account,
> we went in with our own router, and PCanywhere set right up. If you try
> to continue with a host that is a DHCP server, every time power is lost
> at the router, it goes out and negotiates a new ip. You have to web out
> to the router, to find out what it is. I don't know if a Doctor or
> Lawyer is going to want to deal with this, as well as maintain secure
> passwords. Dialup PCanywhere is another option to look at. I have a
> restuarant doing that very successfully every week.
>

Or instead of a static IP address, you could use a Dynamic DNS service likewww.dyndns.org.

I use pcanywhere with the www.dyndns.org service combined with a
dlink704 router with built in support for the dyndns service so it is
automatic. I have a few customers using this setup with DSL lines that
reset there ip address almost daily sometimes and there is never a
problem or any need for intervention on the customer's side.

On Fri, 4 Jun 2004 00:32:48 -0400, "TechGeekPro"
<%username%@yahoo.com> wrote:
>"David Hough" <> wrote in message
>news:...
>>
>>
>> Another aproach, Tony, talk to the cable company whom provides the feed
>> to the doctor's office. They might offer, (for a fee) a static IP and
>> enable port 5631 on thier server. On one of my clients, this was done,
>> for an additional $50 a month. This was a DSL account using a router
>> provided by them, on which we are passworded out. On another account,
>> we went in with our own router, and PCanywhere set right up. If you try
>> to continue with a host that is a DHCP server, every time power is lost
>> at the router, it goes out and negotiates a new ip. You have to web out
>> to the router, to find out what it is. I don't know if a Doctor or
>> Lawyer is going to want to deal with this, as well as maintain secure
>> passwords. Dialup PCanywhere is another option to look at. I have a
>> restuarant doing that very successfully every week.
>>
>
>Or instead of a static IP address, you could use a Dynamic DNS service like
>www.dyndns.org.
>

Share This Page

Welcome to Velocity Reviews!

Welcome to the Velocity Reviews, the place to come for the latest tech news and reviews.

Please join our friendly community by clicking the button below - it only takes a few seconds and is totally free. You'll be able to chat with other enthusiasts and get tech help from other members.
Sign up now!