FAQ

Setting up a trading account with Roiteks is simple and secure. Deposits and withdrawals into your account can be made via credit card or Bank wire transfer.

250 EUR/USD/GBP, depending on the currency of choice in your account.

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what a SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

Even if your withdrawal request is being processed, you can still cancel the withdrawal and return the money to your Roiteks account. The withdrawal cancellation option is especially useful when you do not have sufficient funds in your account, but you wish to continue trading. You can simply cancel your withdrawal by contacting us by phone or email.

At Roiteks, you can make any wire transfer over the amount of USD500. Please note that the wire transfer must be in accordance to the details which are posted on the banking page under Wire Transfer. Please email a copy of the wire transfer to [email protected] It can take up to 5 business days for the funds to appear in your Roiteks account. Upon any uncertainty, question, or comment, please don’t hesitate to contact us. We are here to help!

In order for a deposit or withdrawal to be successfully activated, proper documentation for personal identification must be supplied by e-mail to [email protected] when your Roiteksaccount is established:

Those documents are as followed:

Colour copies of both front and back of a valid Passport or a Government-issued ID.

Proof of address such as a utility bill. This must verify your physical or billing address in the country of your residency.

If invested through credit card, then a copy of the credit card used for investment must be sent. The copy should be that of the front and back of the credit card with the first 12 numbers of the card covered and the CVV on the back of the card should be covered as well.

These documents should be scanned in clear copies and sent via email to [email protected] with your name in the subject line of the email.

To request a withdrawal, simply submit a request on your Roiteks™ trading account at the section My Account: Withdrawal.

Please note that due to the company policy:

The amount specified in your withdrawal request should not exceed your current balance

There can be only one request pending in the system at a time

The Finance department is supervising all the withdrawal requests in the system and will approve only those that meet the criteria specified in the Terms & Conditions, section 4.7.

Rates are the quoted prices of the underlying assets. The rate is the price offered by Roiteks, based on live feeds from Reuters. Please note that rates offered by Roiteks are not always reflective of exact market prices – they can vary up to a few pips. The rates we present in the trading boxes on our home page are those at which Roiteks is willing to sell the options for.

Like the market, rates at Roiteks are dynamic and change every second. The market fluctuations affect our automatic pricing engine, which displays rates at real-time. However, here at Roiteks, rate capturing is as good as technology allows. Additionally, you have the option to cancel your trade if you did not receive the exact rate you wished to trade on.

For your convenience, Roiteks makes rate analysis as easy as possible, by showing a blinking movement every time the price fluctuates, and by the color indicator, which turns the price green upon upward movement, or red upon downward movement.

Unsuccessful trades are usually a result of insufficient funds, or if you are attempting a trade on an asset outside of the market trading hours. If neither of these reasons are the case, please contact us by mail to [email protected], or by phone.

No, Roiteks is a web-based trading platform, meaning you can login to your account and trade on any device that has an internet connection.

All your deposits, withdrawals and portfolio history can be viewed in the My Account section. Just login to your account and select the information you wish to view.

The time is set at GMT +0 and it’s synchronized with the market time.

Green indicates the rising of a price, and red indicates the falling of a price.

A CFD is a prediction of which direction the price of an underlying asset will take in a specific time frame. For example, if the price of gold is currently 1500, will it rise or fall by 5:00 PM? If the trader predicts correctly, he will receive the full payout stated in the contract. With a CFD, the trader never purchases or sells an asset, he merely predicts the direction, and the trade expires in-the-money even if he was only right by a single pip. CFD are a safe way of trading, as the risk/reward is known from the outset. Payout structures vary, and are usually between 70% – 550% of the investment amount (depending on the type of option).

For assistance of the Customer Support representatives, please send your inquiries to [email protected]

Our working days are Monday - Friday 8AM GMT - 5 PM GMT

Please click on “forgot password?” and a new password will be sent to your email.

You can update the information in My Account>Personal Details or contact us by email.

Registering at Roiteks is extremely simple:

1. Click on "Open Trading Account" on the home page.

2. Fill in the mandatory details.

3. Submit the form.

4. You will receive a welcome e-mail with a verification link to the mailbox that you submitted.

Our team at Roiteks is here for you, and is available fo help! You can contact us by email at [email protected] or one of the toll- free numbers from the Contact Us page.

Roiteks traders are responsible for their taxation liabilities, if any, at their place of residence. See our general terms for more details.

We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

You can open an account in USD, EUR or GBP. Please note that you cannot change your currency selection after registration.

Important Risk Disclosure: Remember that trading on financial markets, such as forex, stock, derivative and commodities
exchanges, carries a high level of risk and is not suitable for all investors. When using a leverage, there is a possibility
of losing funds, exceeding your initial investment. Therefore, you should not risk more than you can afford to lose. Before
deciding to trade, you should be fully aware of your exposure to risk. If you do not fully understand and acknowledge the
above, you should seek the advice of independent consultants.

Notice:
It is against the law to solicit U.S. persons to buy and sell commodity options, even if they are called ‘prediction’ contracts,
unless they are listed for trading and traded on a CFTC-registered exchange or unless legally exempt.