I work for a call center who's main focus is rewards memberships and card protection programs. I worked in a another division with a contract from one of the major credit card issuers for four years as a team leader. when I was asked to take a Unit Manager position in our "rewards" department.

Shortly after I was transfered to this Department, I found myself shackled with impossible circumstances. The Department had three Unit Managers. One leaves on Maternity leave and I am asked to over see her team. The other is terminated for inappropriate relationships and I was asked to oversee her team. I am now at over 50 employees. I made it work and said okay! They hired one Unit Manager and he was walked off the job. He could not handle to daily berating of the Dirictor and redicules disputes from Human Resources. The new mother returned and things settled for a few months.

Then the company outsourced the department to India. In a poorly planned layoff exit, they placed employees in three rooms. One for those being kept and one with the boxes. They held six positions in this department for proccessing and consumer affairs calls/issues. I won the Unit Manager position, but I made it work and said Okay! I must state the programs sold by this company and enrolled in not so legal manner. This lead to special projects with two state Attorney General's offices and a class action suit. I managed the team and handled appropriatly. I made it work and said okay!

The company who multiple shell names change on a bi-yealy basis, transfered current sales to thier Ireland branch. I now have been threatened/screamed at by customers, lawyers, and advocates. Due to a pay freeze for five years, I have recieved nothing but one mandated cost of living raise. I made it worked and said Okay!

Now they have decided to close my department and outsource our jobs. They want me to return to my original division as a team lead, but assist them on explaining my work to those taking my job. I will have to take the offer due to unemployment and job opportunity is lacking in our area. I will make it work, but this time it is not okay!

Sometimes in life people feed you broken glass. If you eat it that is all they will serve you.
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