Policies/Scheduling

The professionals at Mind Body Spirit are here to provide a
variety of services to meet your everyday wellness needs. Our
goal is to treat each client individually, using up-to-date
treatment modalities and protocols. This allows you, the client,
to receive the highest quality care, as well as a variety of
treatment options. Whatever your need, you can benefit from a
visit to Mind Body Spirit.

Studio
Policies

Appointments
If you would like to book an appointment for the same day,
please call us.
Jon - 503-893-4022

Please arrive 10-15 minutes prior to your scheduled appointment
to allow for parking and paperwork. To expedite the process, you
may download and print the New Client Intake Form and Massage
Consent Form here, complete and return them at your scheduled
appointment.

Cancellations
We do ask for a 24-hour notice for cancellation of your
appointment so we can make that time slot available to others.
With less than a 24-hour cancellation, we will do our best to
fill that appointment from our waiting list. If we are unable to
fill the appointment, you will be charged $25 or 50% of the
service, whichever is greater. We understand that there are
always exceptions to this rule.

Illness
If you are sick, we kindly ask that you stay home, so as not to
bring any type of infection into our office and our other
clients. If you do come in sick, you will be asked to leave and
you will be charged a $25 fee to
reschedule your appointment.

Studio Protocol
Please silence your cell phones/pagers whenever you are in the
studio, we wish to not disrupt any in-progress service.

To avoid disrupting any ongoing service, please keep your voice
low while in the studio.

Gratuity is given on the un-discounted service value, so please
keep that in mind when calculating gratuity.

Return Policy on Products
Purchased
Items purchased may only be returned for credit towards a
different product. A 25% restocking charge applies on all
products purchased. No returns or refunds on opened items.
Credit not transferable towards the purchase of a service.
Products must be returned or exchanged within 7 days of
purchase.

Onsite Services
Onsite Massage Services are available within a 10-mile radius.
All additional miles are calculated at $.50/mile within
20-miles. Please call or email to confirm availability.

Gift Certificates
Gift certificates are available and are emailed upon receipt of
payment. You have the option of printing the gift certificates
yourself.

Payments
We accept the following forms of payment: Credit/Debit,
Cash, Check, Money Order and PayPal. Checks and Money Orders
must be payable to: Mind Body Spirit, LLC. A $40 charge will be
assessed on any returned items for non-sufficient funds (NSF) or
stop payment.

We try to provide the best customer service, so please do not
hesitate to ask any questions!