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eBay Specialist (Account Manager)

Job Description

The eBay Specialist is responsible for account management, listing optimization and ongoing maintenance for all SKUs. This individual will work within the Marketplace team and report to Marketplace Manager. He/She will manage the eBay account to ensure timelines and expectations are being met.

Have authentic conversations with account managers and customers in eBay and strive to resolve all concerns going two steps beyond what they ever expected

Analyze site metrics, customer feedback, and other related data to identify opportunities to improve sales by working with the team to reach monthly sales goals

Maintain the relationship between Upteam and eBay contacts via call/email etc to keep the website up to date for all deals, promotions, processes and other updates

Coordinate with internal teams to ensure all assets are delivered by the deadline, including imagery, description, pricing, and all necessary information for new and updated SKUs

Identify opportunities to expand and improve our online presence on eBay using existing or new strategies

Improve item level quality by implementing data audits to all live SKUs by routinely cleaning up and removing old SKUs when necessary

Perform in-depth product research online to create ongoing recommendations for improvement and continued growth

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About Penbrothers

Penbrothers opened its doors in December of 2014 in Manila with the hopes of connecting the world to the Philippines, and the Philippines to the world. Penbrothers was born from a need to meet a new demand and opportunity generated in the startup community, mainly, the co-working sector, with an innovative approach to remote working, offering manning and payroll solutions, beyond a shared working space. Over the last couple years, Penbrothers has successfully expanded into 3 offices and housing over 40 international and local startups, organizations, and entrepreneurs. This is the Penbrothers ecosystem and where companies use the space to grow, scale, and engage collectively. Penbrother clients has access to services such as talent management support for employment, payroll, and tax compliance, as well as manning services for the whole recruitment and onboarding process. Cost advantage is the principal value at Penbrothers. By understanding the challenges startups constantly face and the reasons to their failures, Penbrothers sought out an action to aid expanding organizations with talent management and manning services so that clients can concentrate on their business to the core.