Our shipping schedule times are based upon our time
of operation 8:30AM – 5:00PM PST Monday ~ Friday. All orders are processed
within 24-48 hours of the business day we receive them, upon bank verification
and approval your order will ship out immediately. If you place your order
before 1:00PM PST on a business day, your order will ship same day unless this
item is in back order or pending an approval. Please note Over Night orders
placed on Friday after 1:00PM or on a Saturday will ship out on a Monday and
arrive at your location on Tuesday.

Calculate Shipping

Would you like to know how much your shipping cost will be?
For your convenience, we have provided a calculator that will calculate your approximate shipping fee before you submit your personal information.
To use this feature - collect your items into the shopping cart, type in your zip code and our shipping calculator will provide you with an estimated shipping fee.

Discreet Shipping

All orders, domestic and international, are shipped
discreetly in plain cardboard boxes or bubble envelope to ensure your privacy,
contents are NOT indicated on the exterior package.

Most packages shipped via USPS do get to their destination but when issues and problems arise, USPS will not assist their clients in any way.

Due to our company's experience in the rise of non delivery items by the Postal Service we strongly advise our Customers to use caution when requesting the Postal Service as your preferred carrier.

Please note that even though USPS promises services (Insured, Signature Request, Delivery Confirmation Services) as protection for your letter and/ or package, they are unable to fulfill any of these advertised claims. We have tried many times to resolve matters (lost packages, unpaid insured claims, late deliveries, and others) with their different offices but to date; it has been hard, long and without any positive resolution.

Unfortunately, due to USPS' incompetence, we at ATS One are not responsible for any packages shipped with USPS including Insured, Signature Request, Delivery Confirmation services. It is the Customer’s risk whenever you ship with the USPS.

We ask our Customers to consider and try to ship to their actual physical address’ to lower the risk of non delivery incidents and to avoid using USPS as the carrier.

 Important! - International Customers:

Before you place your order...Please note:

It is your responsibility to know if your country bans imports of adult-oriented materials before you place your order. We are not responsible for products that may be taken by any official in your country. Once seized by your country's official, unless item/s is/are returned to us we are unable to issue your account a credit.

We are not responsible for taxes or tariffs that your country may impose on your incoming shipment.

We are not responsible for any damage or lost packages that have left the US.

We do not have control over and we are not responsible for any hold, delays and inquiries that your country may impose on your incoming package. It is entirely up to your country's policy if they decide to open and confiscate your package.

All international orders are at the Customer's risk.
* If a Customer chooses USPS as the carrier, be informed that USPS does not guarantee any of their International delivery services once it leaves US soil. USPS is not responsible for any packages lost, damaged or stolen once it leaves their US location. From that point on, your package is subject to your country's import policy and your country's Postal Service schedule.
* UPS delivery service charges more shipping fee but guarantees your package's delivery. Unless it is confiscated by your country's officials.

We are not responsible and we cannot control any of your country's officials and import laws.

We strongly urge you to contact your Country Officials, Postal Service and/ or Customs Office directly for further assistance. This way there are no language and time barriers.

The customer is responsible for all additional
shipping costs that may occur from an incorrect address or refused shipment.
SORRY NO COD'S.

Shipping method maybe reduced if shipping cost is
greater than paid price. We will let you know via email of this change.

Tracking Your Order

You are able to track the status of your order as soon as you placed it on our store. Once your order is processed an email is sent to you. Your tracking number, shipping date and a link are indicated in this email. This link goes directly to U.P.S site. On UPS site you are able to find the exact location and estimated arrival time of your package. This information is also available whenever you log into your account.
Order tracking available only for orders shipped via U.P.S. all other orders will show the date it was processed.

We Do Not Ship ToWe presently cannot ship ADULT DVD titles to addresses in Alabama, Virginia, Florida Zip Codes 32300-32699, Kentucky, Mississippi, Tennessee and Utah. Due to community standards, country's restrictions and obscenity laws, DVDs are restricted in the locations indicated above. As such, our system automatically removes any DVD titles should you live in any of the restricted states indicated above. In case a restricted item was ship to you, please let us know so we can up-grade our list of restricted areas and prevent this from happening again.* If you find this section unacceptable, please talk to your elected officials about this restriction.