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Frequently asked questions

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How do I know my PC or Mac can run Office?

The current version of Office supports PCs running Windows 7 or higher and Macs running Mac OS X 10.10 for Office 2007 for Mac. For more information, including requirements for Apple® and Android™ tablets, view full system requirements.

Can people with an earlier version of Office open documents I created using Office 365 or Office 2016?

Office 2007, Office for Mac 2008, Office 2010, Office for Mac 2011, Office 2013, and Office 2016 applications can open your
documents without any additional action. Customers using earlier versions of Office may need to download and
install a compatibility pack.

Is Internet access required for Office?

Internet access is required to install and activate all the latest releases of Office suites and all Office 365 subscription
plans. For Office 365 plans, Internet access is also needed to manage your subscription account, for example to
install Office on other PCs or to change billing options. Internet access is also required to access documents
stored on OneDrive, unless you install the OneDrive desktop app. You should also connect to the Internet regularly
to keep your version of Office up to date and benefit from automatic upgrades. If you do not connect to the Internet
at least every 31 days, your applications will go into reduced functionality mode, which means that you can view
or print your documents, but cannot edit the documents or create new ones. To reactivate your Office applications,
reconnect to the Internet.

You do not need to be connected to the Internet to use the Office applications, such as Word, Excel, and PowerPoint, because
the applications are fully installed on your computer.

What is OneDrive?

OneDrive is an online storage service that you can use to store documents, notes, photos, music, videos, or other types of
files. With OneDrive you can access your files from nearly any device and you can share them with others.
Sign up for OneDrive.

Do I keep control of my documents with an Office 365 subscription?

What are Skype minutes?

With Skype you can makes calls over the Internet through your computer, mobile phone, and other devices. Call, video call,
and instant message other people with a Skype account for free, or you can use Skype minutes to call friends or
family whether they have a Skype account or not on their mobile phone or landline.

You can use Skype minutes from any device where you have Skype installed, whether it’s your mobile phone, tablet, TV, or
other device, subject to country/region availability. Each active Office 365 subscription is entitled to 60 Skype
minutes per month; this allowance resets each month.

Calls to mobiles are for select countries only. Skype minutes available in select countries.
See full details.

What happens if I buy or redeem multiple Office 365 subscriptions?

Your Microsoft account can have only one subscription associated with it. If you use the same Microsoft account to buy or
redeem multiple Office 365 subscriptions, you extend the amount of time for your subscription, up to a maximum
of 5 years. Note that doing so does not increase the number of devices that you can install Office on or increase
the amount of online storage that is available with the subscription.

How do I cancel my Office 365 auto-renew subscription?

If you purchased an auto-renew subscription from Microsoft via MicrosoftStore.com or Office.com, you have two options for
cancelling:

You can cancel online by visiting
www.office.com/myaccount and turning off the auto-renew option in the payment and billing area.
With this approach, your subscription will automatically expire when your remaining subscription time is up.

To cancel immediately, contact
Microsoft support and request an immediate cancellation.

If you purchased an auto-renew subscription from Apple via the iTunes Store, you will need to cancel your subscription with
Apple.
Learn more.

If you purchased an auto-renew subscription from another retailer, you may have to cancel your subscription with that retailer.
You can confirm this by visiting
www.office.com/myaccount and looking in the payment and billing area. If you see "Purchased
from [Retailer Name]", you will need to cancel your subscription with that retailer.