Turn On Your Future @ UWTSD's School of Applied Computing

Chandan Jayanna was an international student on our MSc Computer Networks programme a few years back. He’s been telling us what he’s doing now (see below). Nice to hear you are you enjoying your career, Chandan!

Q. What is your Name? Mr. Chandan Jayanna

Q. What was your University course? MSc in Computer Networks

Q. What is your job title and role? Senior Network Lead.

Q. Could you briefly describe the organisation you work for? I work for Hinduja Global Solutions (HGS). It’s a multinational company which provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions.

Q. Which skills learned at University are helpful to you in your job? The skills gained through the university were the theoretical and practical experience on the in-depth LAN and WAN network establishment from design to maintenance. There was added advantage of having access to CISCO NetAcad program as part of the course which gave us insight about the practical network issues and ideas how to troubleshoot them.

Q. Do you have a typical day and how would you describe it? As a Sr. Network Lead I am responsible for planning, setting up and maintaining of BPO and corporate network. Research and Provide networking solutions around projects related to voice, video and data network. Designing, Implementing and Troubleshooting Data Center Networking solutions. Provide guidance on escalated operational issues involving routers, switches, load balancers, wan optimizers, and firewalls in a multi routing infrastructure. Balancing Project responsibilities with escalated operational Issues. Prepare and maintain up to date documentation detailing assigned/ deployed solution, evaluate, enhance, deploy and manage Network Tools infrastructure to deliver KPIs to manage network services. Providing technical support/troubleshooting for day-to- day operation to users on LAN and standalones Machines.

Q. What aspects of your job do you enjoy most? I enjoy every part of what I do as I get to learn new things every day. The challenges that I face in troubleshooting the issues are the most interesting part of my job.

Q. Do you have any advice for students who would like to start a Career? Always listen to your instincts and never hesitate to take up challenges as they make us strong and confident in life. Never give up on your passion and find ways to achieve it. Sacrifice today for a better tomorrow.

We always love to hear from our alumni, drop us a line on computing@uwtsd.ac.uk any time!