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"There was an error encountered while loading this video" appears when watching videos through InterScan Web Security Virtual Appliance (IWSVA)

Updated:

21 Oct 2015

Product/Version:

InterScan Web Security Virtual Appliance 5.6

InterScan Web Security Virtual Appliance 6.0

Platform:

N/A N/A

Summary

The error message “Sorry. There was an error encountered while loading this video” appears when watching videos on http://vimeo.com.

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Details

Public

This happens when the Scan before delivering option is in use, because this method downloads the whole video file before sending any data to the client. Because the download takes a long time, the client session times out.

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