Quality

- Why do customers sometimes seem unhappy…with their project deliverables?…Maybe it's not fast enough…or it's not user friendly enough.…This can be tough.…Especially when the project team…believes the product that they've delivered…is fast and user friendly.…So, why is this?…In many cases, the customer has not clearly defined…exactly how fast or what user friendly means…to them in measurable terms.…The key to getting the quality aspects right in a project…is to start by understanding…what your customer's quality expectations are.…

Customers, however, are notoriously vague.…They may say things like they want it faster…or they want it user friendly,…but what does this really mean?…You will need to question your customer…to establish how fast…and to determine user friendly…before you can even start working…on delivering something to them.…These are called acceptance criteria.…PRINCE2 suggests that once you have captured…this information from your senior user,…you document it…in a high-level projects requirements document.…

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7/16/2015

Learn about the fundamental themes and processes of PRINCE2: PRojects IN Controlled Environments. PRINCE2 is a process-based approach to project management providing an easily tailored and scalable method for the management of all sizes and types of projects. The method is practiced worldwide, but it is the de facto standard for project management in the UK. Here Claudine Peet reviews the seven themes and principles of PRINCE2 and the seven main processes, from initiation to delivery to closure.

Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.