I
am writing to complain about the room service in my hotel
“Aphrodite” in Golden Sand in Bulgaria
where I was accommodated by your Travel Agency.

When
I arrived at the hotel, my room was extremely dirty, and there was no
TV as in your offer. the beach was not also 200m away from the hotel,
it was about 500m away.

What is more, the room service was
unfriendly for guests. When I asked a room maid for help, she answered
in the offensive way, and left.

I will appreciate if you change the hotel standard and the
room service. I expect that you return me half of the price of the trip
back. I am looking for your response.

Yours faithfully
XYZ

Dear
Sir/Madam

I
want to express my strong dissatisfaction with the trip which I took
part in.

The trip was two weeks ago. I was very
disappointed with the trip because it was unprofessionally
organized.
Firstly, the bus was two hours
late.
Moreover, the bus didn’t have an
air-conditioning and the weather in Egypt
was really hot.
Finally, the hotel
which I lived in, was totally different than the one shown on the
photos in the catalogue.

I demand a refund of cost of both the accommodation and
the transport. Eventually you may propose a new trip. I expect a quick
response.