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Refurbishment and Service Packages

We recommend at least a full service annually to keep your spa in a healthy condition, Sutton Pools & Spas cater for all brands of hot tub.

This annual service will give you peace of mind that your hot tub has been professionally cleaned and checked to ensure safe operation, ultimately cutting down on costly repairs. We inspect every aspect of your spa to ensure it is running efficiently and without fault. Our range of professional but affordable service options are listed below.

Platinum Package

£289 Inc. VAT

This service is ideal for a spring re-commission or annual service. Your hot tub must be full of water when our engineer arrives.

Spa Flush Biofilm Eliminator added to water on arrival, along with shock dose
After a long period of heavy use, your hot tub will build up a layer of dirt and fats that will sit in the pipework unnoticed (the parts you don’t see) This product helps to clean inside the pipework.

Filters are soaked in cleaning solution
Older filters may need to be replaced and are available at additional cost.

Full maintenance and performance check
Pumps, blowers, and other major components are measured for performance and each component is inspected for wear and tear. We also listen for abnormal noise and inspect that they are still water tight.

Pipework and glue joint inspection
We ensure there are no leaks, kinks, or bends in the pipework

Empty, clean, rinse down and vacuum out the spa
This also includes vacuuming out the cabinet inspection area.

Every jet is checked and cleaned to regain optimum performance
Every effort is made to clear each individual water jet of grit and dirt and to ensure they can be moved freely and are as close to original performance level as possible.

Clean out head of circulation pump and check heater is clear and free of scale.

Tighten all unions, inspect and replace any small seals if required
Gaskets and O-rings are included in this service package. Pump shaft seals are extra.

Re-fill with fresh water, rinse and re-fit filters

Prime all pumps of air and re-commission
Report suggested repairs
Components, plumbing fittings etc. are additional to service cost. If major work is required then we may need to visit again at a later date.

Balance water using customer chemicals, and sign off the service with the customer
Chemicals are also available to buy if required. Please talk to our attending engineer or call us on 0121 354 3428 to place an order.

Gold Package

£210 Inc. VAT

Your hot tub must be full of water when our engineer arrives.

Spa Flush Biofilm Eliminator added to water on arrival, along with shock dose
After a long period of heavy use, your hot tub will build up a layer of dirt and fats that will sit in the pipework unnoticed (the parts you don’t see) This product helps to clean inside the pipework.

Filters are soaked in cleaning solution
Older filters may need to be replaced and are available at additional cost.

Full maintenance and performance check
Pumps, blowers, and other major components are measured for performance and each component is inspected for wear and tear. We also listen for abnormal noise and inspect that they are still water tight.

Pipework and glue joint inspection
We ensure there are no leaks, kinks, or bends in the pipework

Empty, clean, rinse down and vacuum out the spa
This also includes vacuuming out the cabinet inspection area.

Re-fill with fresh water, rinse and re-fit filters
Prime all pumps of air and re-commission

Report suggested repairs
Components, plumbing fittings etc. are additional to service cost. If major work is required then we may need to visit again at a later date.

Balance water using customer chemicals, and sign off the service with the customer
Chemicals are also available to buy if required. Please talk to our attending engineer or call us on 0121 354 3428 to place an order.

Silver Package

£179 Inc. VAT

Recommended quarterly service, your hot tub must be full of water when our engineer arrives.

Spa Flush Biofilm Eliminator added to water on arrival, along with shock dose
After a long period of heavy use, your hot tub will build up a layer of dirt and fats that will sit in the pipework unnoticed (the parts you don’t see) This product helps to clean inside the pipework.

Filters are soaked in cleaning solution
Older filters may need to be replaced and are available at additional cost.

Empty, clean, rinse down and vacuum out the spa

Re-fill with fresh water, rinse and re-fit filters
Prime all pumps of air and re-commission

Balance water using customer chemicals, and sign off the service with the customer
Chemicals are also available to buy if required. Please talk to our attending engineer or call us on 0121 354 3428 to place an order.

Winter Shutdown

£179 Inc. VAT

This is our winter shut down service, preparing your spa for its winter hibernation.

Spa Flush Biofilm Eliminator added to water on arrival, along with shock dose
After a long period of heavy use, your hot tub will build up a layer of dirt and fats that will sit in the pipework unnoticed (the parts you don’t see) This product helps to clean inside the pipework.

Filters are soaked in cleaning solution, then left to dry.
Older filters may need to be replaced and are available at additional cost.

Empty, clean, rinse down and vacuum out the spa

Drain Water from Components
We remove inspection panel and drain all water from components, pipework and most importantly the heater.

Shrink wrap the top of the spa
This helps keep water out.

Isolate power supply to hot tub
The hot tub is then left to hibernate for the winter.