How did Samsung Australia prepare for a shift from live, in-person
training and product launch services to sales teams at 24-plus wireless
carriers and big box retailers across Australia and New Zealand? What is
required to train more than 20,000 external retail staff on an end-to-end
platform—spanning registration, content delivery, and tracking—and provide support
for each carrier through a privately branded experience?

In this session, you will learn how Samsung Australia ensured a
consistent learning experience via all popular mobile devices, including
Samsung, non-Samsung Android, Apple iOS devices, and online web portals. You
will learn the key steps in the project, from initial planning to situation
analysis, technical architecture, global stakeholder buy-in, and sponsorship. You
will learn about blended learning design strategies geared for effective
transfer of learning, ongoing communication and change management, and overall
program coordination.

In this session,
you will learn:

About conversations and actions
required to transform organization-wide learning

Design strategies for learning
experiences

Turning learning into action, ensuring
an effective transfer of learning

Shai Desai

Co-founder/Director

Learning Plan

Shai Desai, a co-founder and director of Learning Plan, has assisted
organizations around the world in developing the capabilities and
performance of their employees. Learning Plan has been recognized with
awards such as the 2015 mLearnCon DemoFest Best of Show Vendor award
with OnPoint Digital. Shai is a former vice president of the eLearning
Network of Australia and a 2015 CLO LearningElite judge.

Evelyn Costi

Head of L&D and IM Field Operations

Samsung Electronics Australia

Evelyn Costi is the head of learning and development for the IT and mobile division (IM) at Samsung Electronics Australia and is the head of operations to a team of 60 field representatives, who are responsible for the delivery of training to colleagues and customers in retail stores all over Australia. Evelyn leads overall strategy for all learning and development programs within Samsung IM business, with the objective of improving performance output and delivering first-class training by implementing varying training methodologies, strategy, and effective learning programs with the field and retail teams and retail customers.