FAQs

Broadway Performances Suspended

In accordance with guidelines from the Center for Disease Control (CDC) and under the continued direction of Governor Andrew Cuomo, Broadway shows in New York City will extend the current suspension of all performances through September 6, 2020.

If you purchased tickets from Telecharge for a suspended or canceled performance, you will receive an email with instructions to refund or exchange your tickets.

Please be patient as we process refunds; it may take some time for the refund to appear on your credit card statement. There is no need to contact Telecharge about your tickets.

If you bought tickets at an affiliated box office with a credit card, Telecharge Customer Services will automatically refund your order. If you bought tickets at a box office with cash, please visit the box office for a refund when it reopens.

If you did not purchase your tickets through Telecharge, please contact your original point of purchase for refund information.

The Telecharge Call Center is closed until further notice, by order of NY state. If you have questions about your tickets, please email tickets@telecharge.com. Please allow at least 3-5 business days for our very limited staff to respond by email.

London Performances Suspended

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for. We are cancelling all performances until 1 August 2020, whilst we wait for further clarity from the government.

There is nothing that you need to do if your performance has been cancelled.

If you have booked directly with the theatre for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, credit note or refund.

As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We ask for your patience and understanding as the current circumstances means that it is impossible to process all tickets within our usual 14 days.

If you have booked via a ticket agent, they will also be in contact with you directly.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 1 August but please be reassured that if we have to cancel future performances you will be contacted by your theatre or ticket provider directly. We will continue to provide updates as additional information becomes available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime, stay safe and healthy.

Tour Information

Under the direction of local governments and in support of the health and well-being of the theatre going public, some theatres on tour may be closed and performances canceled as a result of COVID-19 coronavirus precautions. Please check local venue websites and contact your point of purchase for specific news and updates.

General Show Information

Unless otherwise noted, all cast members are scheduled to perform in each performance. On Wednesday & Saturday matinees, the role of Evan Hansen will be performed by the alternate. Due to the nature of live theater, we are unable to guarantee the presence of any particular cast members at a specific show.

Yes! The DEAR EVAN HANSEN Original Broadway Cast Recording is now available digitally and physically. The album can be purchased here.

DEAR EVAN HANSEN is recommended for ages 12 and older. Children under the age of four will not be permitted in the theatre.

DEAR EVAN HANSEN is approximately 2 hours and 30 minutes, including one intermission.

Under the direction of Governor Andrew Cuomo, Broadway shows in New York City have suspended all performances in support of the health and well-being of the theatre going public, as well as those who work in the theatre industry.

Please visit our Tickets page, or Telecharge for the most up-to-date calendar.

Ticketing Information

Please Note: Performances are currently suspended. For more information about suspended performances, please see the “Broadway Performances Suspended” section above.

For more information about purchasing standing room tickets for future performances, please see below.

Yes, a limited number of standing room tickets are available for $42. Tickets are limited to (2) tickets per person and are subject to availability. At certain performances, there may also be partially obstructed seats available for $42. Please note that the amount of standing room and partial view tickets may vary from performance to performance—standing room and partial view tickets may not be available for all performances. These tickets are available when the box office opens (10am Tue-Sat, 12pm Sun) for that day’s performance(s).

Please Note: Performances are currently suspended. For more information about suspended performances, please see the “Broadway Performances Suspended” section above.

For more information about purchasing rush/lottery tickets for future performances, please see below.

Yes, a limited number of digital lottery and general rush tickets are available for each performance.

Digital lottery tickets are $42 each and limited to (2) tickets per person. The lottery opens 12:01 AM on the day before your desired performance and closes 3:00 PM on the day before the performance for all shows.

Lottery is subject to daily availability. Entrants must register via Facebook, Twitter, or Linkedin to enter. Entries must be submitted the day before the performance.

There are 2 drawings for each performance. Winners from the first round must purchase their tickets by 3:00 PM the day before for all performances. Winners for the second round must purchase their tickets by 9:00 PM the day before for all performances. Tickets must be picked up at the Music Box Theatre box office beginning 30 minutes before the performance. Lottery tickets may be seats or standing room. Claim instructions are subject to change.

General rush seats are $69 and will be available when the box office opens (10am Tue-Sat, 12pm Sun) for that day’s performance(s).

Yes! A limited number of digital lottery tickets will be available for every stop on the North American tour. You can learn more here.

Please Note: Performances are currently suspended. For more information about purchasing rush/lottery tickets for future performances, please see below.

A limited number of digital lottery tickets are available for each performance. Patrons who are selected will be offered the option to purchase two tickets at £25 each. Blackout dates may apply. See website for full details.

If you have tickets to a canceled performance, please refer to our refund and exchange policy below:

If you purchased tickets from Telecharge for a suspended performance between March 12, 2020 and April 12, 2020, your tickets will be automatically refunded back to your credit card. Please be patient as we process refunds; it may take some time for the refund to appear on your credit card statement. There is no need to contact Telecharge about your tickets.

If you bought tickets at a box office with a credit card, your tickets will be automatically refunded back to your card. The box office is closed until further notice, but please check our website and social channels for future updates.

The Telecharge customer service line is +1 212-239-6210 and they will be able to assist you with any questions.

If you did not purchase your tickets through Telecharge, please contact your original point of purchase for refund information.

We’re sorry for the inconvenience, and we look forward to seeing you on Broadway soon.

In the wake of Gov. Andrew Cuomo’s ordered shutdown of all Broadway theaters through September 6, 2020, DEAR EVAN HANSEN will be automatically refunding all affected group orders in the coming days and weeks. We are also prepared to accommodate any displaced groups at future performances. If you purchased tickets as part of a group for a performance through September 6, 2020, please contact your group leader about your exchange or refund.

Please Note: Performances are currently suspended. For more information about suspended performances, please see the “Broadway Performances Suspended” section above.

For more information about purchasing premium tickets for future performances, please see below.

Guarantee the best seats by purchasing premium tickets. Click here to buy them now.

Please Note: Performances are currently suspended. For more information about purchasing tickets for future performances, please see below.

Tickets to DEAR EVAN HANSEN on Broadway may be purchased online through Telecharge , by phone at 212-239-6200, or in person at the Music Theatre Box Office, located at 239 West 45th Street, between 7th and 8th Avenues.

There are many ticket resellers and secondary markets for tickets. For the best seats and to eliminate the risk of fraud, please purchase tickets in advance through the Music Box Theatre box office, Telecharge , or Broadway.com . Purchasing tickets from any other seller runs a high risk of receiving fraudulent tickets.

For North American tour ticket information, please click here. For London ticket information, please click here.

Theatre Information

The Music Box Theatre box office is currently closed until further notice. We’ll be relaying all updates on our website and official social channels.

Please Note: The Music Box Theatre and Nӧel Coward Theatre are currently closed. Broadway and London performances are suspended until further notice.