I was very much worried about this problem. Thank you!
OMG thank you!!! I have been trying for a week.
OMG thank you so much! I did not think to check that!
You are an absolute genius. Thank you!
I was starting to get an headache over this issue. Thanks!
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This is NOT abusive. I pressed this button by accident.It is spam / self promotion.It is offensive or harmful.It does not contain enough information.It contains or requests illegal information.It does not make sense.

"Exit now your sound configuration and when you have received message or calls..."

Here is what you should do.1. Open your settings.
2. Click Audio Profiles.
3. Select General. And then click the volumes.
Now set your prefer volume max in the Ringtone and Notification and in Alarms.
4. Select now default notification. And choose what tone do you like to set as in your notification sounds. Then saved.
After saving, exit now your sound configuration and when you have received message or calls, you can now here something.

"If you long press the thumbnail in the message..."

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If you long press the thumbnail in the message, it will pull up a list of commands. Press on "attached items". It will pull up another window. Put a check mark in the box and press save. It will save it to the sd card.

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