Forrester: Next Decade Of Enterprise Communications

Enterprise communications will continue to undergo significant changes during the next decade, as multimodal cloud services invade traditional communication products and services. Today's infrastructure and operations (I&O) leaders need to understand 10 emerging trends that will influence enterprise communications. These include technology innovation for multimodal communications and collaboration, business imperatives for worker real-time connectivity, and enhanced cloud services for lower cost delivery of applications. Technology advances include innovative applications based on session initiation protocol (SIP), multimodal devices that displace landline phones, increased adoption of open source software, widespread video adoption, and mobile unified communications (UC) for contextual collaboration. Although these changes will occur gradually, it's important to plan today for which technologies will have the broadest impact on your organization.