Razer Blade 17” (2012) Support

Razer is aware of the recently discovered security issue affecting microprocessors used in laptops and desktop computers, including our own.

To combat these vulnerabilities, updates are needed for the computer's operating system and the firmware of the microprocessors. Recent updates to the Windows OS were put in place and it is highly recommended users install all available Windows Updates to their desktop computers or laptops. Razer is currently developing updates for the microprocessors used in all Razer Blade laptops.

Razer Blade batteries should be replaced by an authorized Razer Repair Center. Should you feel your battery is defective and needs replacing, please contact the Razer Support team here and we will be happy to assist you.

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator

If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.

How can I update my Razer Blade Pro 2011 or 2012 version to Windows 10?

For the Blade Pro 2011 and 2012 model, Razer recommends using the original OS that your product was shipped with.

During shut down or reboot, intermittently my system will stuck at the message “Configuring Windows Features 100% - Please do not turn off your computer” though I never perform Windows Update operation

Don’t panic when you see this message, windows is trying to perform automatic uninstallation of unused language packs to free up more space on your system.
The duration depends on how many languages are being removed as it will accumulate if the system is never shutdown/reboot for a period of time.
To avoid from seeing this message again in future, you can perform the following workaround procedures to manually removed the language packs that you don’t need:
1. Boot into Windows OS desktop
2. Press “Windows + S” keys and type “lpksetup”
3. Click on “Uninstall display languages”
4. Select the languages need to be removed and click next
5. Progress bar will appear to give feedback on the language pack uninstallation process
Since this steps might take some time (more than 1 hour), it’s advisable to run this when the system is not actively in use

Can I dual boot, partition, or otherwise modify the Blade’s operating system?

The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS Please first format the boot drive then install your OS. Razer Warranty and Support is only available for the as-shipped OS.

After updating to Windows 8.1, I can no longer click while holding down a letter on my keyboard.

Razer has authorized repair centers in every region where the Blade is currently sold. To set up a repair at one of our repair centers please contact our support team at www.razersupport.com/email . Our support team will be happy to give you a rough estimate of the repair costs, but final costs cannot be determined until the unit is physically inspected at the repair center. Only authorized Razer Repair Centers will have the parts and specialized training required to repair your Razer Blade.

Does Razer offer a guide on how to use the Switchblade User Interface?

Razer has developed intuitive guides and will continue to develop these guides as more applications are released for the Switchblade User Interface. For more information on the Switchblade User Interface, please visit www.razerzone.com/switchblade-ui.

Can I upgrade my NVIDIA GeForce GTX660M with a later NVIDIA or AMD graphics module?

The Razer Blade features a custom GTX660M design that is integrated into the motherboard and does not utilize a removable MXM module. Because of this unique design, upgrades are not available.

Do I have to create a Razer Synapse 2.0 account?

Yes you will need to create a Razer Synapse 2.0 account in order to take full advantage of your Switchblade UI. After installing Razer Synapse 2.0, please create an account using the software. To do so simply provide an email address and password and agree to the terms of use and privacy policy.

Do I need to stay logged in to Razer Synapse 2.0 at all times?

You will need to log into Razer Synapse 2.0 through the Internet at least once to use your standard Switchblade applications. You do not need to stay logged in to Razer Synapse 2.0 but we advise that you do in order to get the best switchblade experience, including real time updates and synchronizing your custom settings to the Razer Synapse cloud server.

Does my Razer Blade come with virus protection?

The Windows 7/8 operating system package includes Microsoft Security essentials.

Does the Razer Blade come with bloatware?

Razer understands how important it is to keep a bloatware free environment on your brand new Razer Blade. The Razer Blade comes with no bloatware preinstalled.

Does the Razer Blade feature a system recovery mode?

Yes, system recovery is achieved simply by pressing the F9 key when booting your system. A Blade Recovery Stick is also available for purchase to restore your Razer Blade to its factory default state.

Does the Razer Blade support NVIDIA 3DTV Play?

In lieu of longer battery life this feature is not available on the Blade. This is tied into the NVIDIA® Optimus™ technology for better performance and extended battery life.

How can I contact Razer Support if I'm having problems with my Razer Blade?

"The Razer Blade features two graphics processors (Intel HD graphics and NVIDIA GTX660M Graphics). If you would like optimal performance be sure to set your program to utilize the NVIDIA GTX660M graphics processor.

1. Right click on your desktop and click "NVIDIA Control Panel."
2. Under "Manage 3D settings", click on the "Program Settings" tab.
3. Select or Add the program you wish to run and select the preferred graphics processor as the High performance NVIDIA processor.

How do I use the additional functions indicated on my keyboard?

In order to take advantage of the additional functions on the Razer Blade, hold the "FN" key and press the specified function key.

I am not able to back-page to the Twitter site after loading an external link. Why?

If you experience this problem press the "back-page" key 2 to 5 times. An alternate solution will be to press the "Razer Home" key and relaunch Twitter.

I am not able to open the link in the Twitter home page. Why?

If you experience this problem, proceed to the page of the person who posted the tweet with a link. From there you should be able to open up the link.

I put my Blade to sleep by closing the cover when the O/S is still launching. When I open up the unit the screen is blank. How can I solve this?

If you experience this problem, please wait a moment for the light on the keyboard to go off. Then, press the power switch to wake up the unit.

My internet or Wi-Fi connection indicates that I am connected to the network but I am unable to connect to the internet. What should I do?

Most modems have and indicator that shows if it is connected to the internet, check if your modem is connected to the internet. If your modem does indicate that you are connected to the internet, try restarting your modem. If you're still have issues please contact your local internet provider to ensure that the connection is stable. If you still have problems connecting, please contact Razer Blade Technical Support.
US and Canada:
1-855-87-BLADE (1-855-872-5233)

International customers:
1-760-448-8997

What do the different colors on my status indicator mean?

The front Led indicator shines on only when the lid is closed. The power button indicator shines on when the lid is open.

Synapse 2.0 will continue to function even if your internet disconnects as long as you check the "staylogged in" box on the login screen. Razer strongly advises all users to stay logged in.

When my Blade comes out of the sleep or standby mode, the track pad does not work. How can I fix this?

If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Then, press and hold the "alt" key and then press the "tab" key to activate the dialog box.

Why doesn't my Razer Blade come with a Windows 7/8 OS CD?

Because the Razer Blade does not feature an optical drive everything needed to restore your system is on a recovery partition.

Why doesn't my Razer Blade have an optical drive? How can I install applications without an optical drive?

As digital downloads have become the standard, Razer eliminated the optical drive to make the Razer Blade even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.

Will I void the warranty by opening or upgrading my Razer Blade's components on my own?

Any damage or issues caused during installation or as a result of incompatible parts being used is NOT covered under the warranty, and may void the warranty coverage.

Will Razer continue to deliver Switchblade support with new applications and features?

Yes, Razer will continue to work with industry partners to develop and release more functionality for use with the Switchblade UI.

Will the Razer Blade be compatible with other Synapse 2.0 devices?

Yes, any device that is Synapse 2.0 ready will automatically sync your custom settings with the cloud.

How can I contact Razer?

If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.

How do I request or purchase replacement parts for my Razer product?

Razer Systems must be repaired at an Authorized Razer Service Center. Please contact us at 1-855-872-5233 to arrange a repair.

I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?

From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.

I recently placed an order on the Razer Store and it still shows my order is "In Process". When will my order ship?

We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.

I think my Razer product is defective and would like an RMA/exchange.

If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-855-872-5233.

I would like information on future Razer products.

Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.

My Razer product does not work correctly with a specific program or game. What should I do?

If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue. Please feel free to contact customer support to report the issue and see if there are any fixes or workarounds for the issue.

One of the features of my Razer Product does not work.

If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.

What are Master Acceleration and Master Sensitivity Control?

Master Acceleration lets you assign the same sensitivity for both the X and Y axis. Master Sensitivity Control allows for fine tuning specific X and Y axis sensitivity.

What are some examples of a “Proof of Purchase” to provide when initiating an RMA?

A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.

What is the difference between "driver" and "firmware" updates the Razer Support Site?

Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.

Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements. Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period. If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

x

Cookie Notice:

Razer's website uses cookies. By proceeding, you consent to our cookie usage. Please see Razer's Cookie Policy for cookie usage details and instructions on how to disable cookies.