Recent Releases

The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.

The EVA London Conference has established itself as one of the most innovative and interdisciplinary conferences in the field of digital visualisation. It presents a wide spectrum of papers, presentations, demonstrations, and is a forum where the sciences, arts, humanities and performance are equally at home.

Cyber security is more essential today than ever, not just in the workplace but at home too. This book covers the various types of cyber threat and explains what you can do to mitigate these risks and keep your data secure.

Agile testing brings many advantages to teams, from increasing overall product quality to providing greater scope for flexibility. Building on the ISTQB Foundation Level Agile Tester syllabus, this book covers Agile principles, methods and tools, showing you exactly how Agile testing can help you and your team.

The development of technical leadership capabilities is often overlooked as a training requirement in organisations but these are key to business success.
In this book five management techniques to help you develop your leadership capabilities and build a winning team are described, complete with real life examples, tips and mini exercises.

This strategic guide for business and IT executives focuses on how today’s most disruptive technologies can be applied in powerful combinations along with platform business models, mastery of digital services, and leading practices in corporate innovation, to help you develop and execute your digital strategies for competitive advantage.

This strategic guide for business and IT executives focuses on how today’s most disruptive technologies can be applied in powerful combinations along with platform business models, mastery of digital services, and leading practices in corporate innovation, to help you develop and execute your digital strategies for competitive advantage.

As our world keeps delegating more and more critical tasks to networks of interconnected machines, developing a
strong theoretical framework for their design and analysis is of paramount importance. This dissertation is concerned
with the development of fully-automatic methods of verification for message-passing based concurrent systems.

Business analysis is becoming less about managing tools and processes and more about delivering through people. This is the only book on neuro-linguistic programming written specifically for business analysts. It will equip them to communicate across cultures, resolve conflicts, motivate teams and become better leaders.