Cutomer Service

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Customer Service FAQs

Where is my order?

You should receive a shipping confirmation email with a link to track your package. You may also log into your account (if you set one up) to check your order status, or click the Order Status link at the top of the page and enter your Order ID. If you still need assistance with your order, please contact Customer Service at customerservice@zubaz.com.

How do I cancel an order?

We will make every effort to cancel your order, but cannot make adjustments once your order has shipped. Promptly contact Customer Service at customerservice@zubaz.com.

Place return label on your package and include your original packing slip. If you use this label, we will deduct the shipping from the credit you receive. If you received a damaged or defective item (our fault), we'll cover shipping.

Refunds will be processed to the credit card of the initial purchase.

Why can’t I find an item?

If it isn't on the site, it isn't in stock. We don't accept orders for out-of stock items.

Why can’t I find my size?

All available sizes for a particular item are displayed on the product detail page. If an item is not available in a certain size, that size will not be shown in the size selection list.

Can I ship to multiple locations?

If you wish to ship to more than one location, you need to place an order for each individual address.

Can I ship to an international address?

At this time, we are not shipping outside of the U.S.

What kind of packaging do you use?

The type of packaging varies based on the item. We assure you that we take the most careful approach to make sure your items arrive undamaged when shipped from our warehouse.

How do I log in to my account or find my login information?

To log in to your account, click on My Account at the very top menu of our site. Enter your email address and the password you created when you set up your account. If you have forgotten your password, click the Forgot Password link on the account login page, then input your email address and click Send Password. Your password will be sent to you via email.

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express credit cards or debit cards. We also accept PayPal.

What kind of security measures do you use?

We use a state-of-the-art SSL encryption technology to protect your credit card and personal information. Every online transaction you make with us will be 100% safe and secure.

What is your privacy policy?

Protecting your privacy is important to us. It is always your choice whether to provide personal information through this website. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented. Also, you may opt-out of certain uses and disclosures of your personal information. View our privacy policy.