A prolonged wait might be expected when it comes to crowdfunding campaigns but has nevertheless exasperated customers who placed their orders more than a year ago and are still waiting. Earlier this month, the sibling founders behind the bike were forced to admit that calling it Danish design might be a bit of a stretch considering that the design closely resembles other electric bikes sold by Lidl and Alibaba.

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Yesterday, the company was criticized by the independent Danish consumer organization Tænk – ‘Think’ – as reported by Berlingske. The Mate Bike’s most popular model, Mate S, has a top speed which is above the legal limit of 25 km/h, applicable within the whole EU. The consumer organization criticizes the company for not clearly communicating the fact that the Model S can’t be legally used within EU countries, and argues that the company should offer refunds.

Christian Adel Michael, one of the two creators of the Mate Bike, refutes that customers have not been properly informed.

Despite the kinks along the way, those that have finally received their bikes seem to think they were worth the wait – judging by reviews on Trustpilot.