I made a mistake and accidentally deposited BTC straight from my openledger based wallet (so probably without an unique txid - sorry, I am a blockchain beginner, can't explain it better). Of course the deposit got lost. I've written to the support email, but no one has replied to me. Is there any chance I can contact someone who can retrieve the deposit for me? Or do you guys know if it can be done? And how?

Hello,With Bittrex having added the Ignis wallet and saying access will be added in less than a week, can we get an official comment on IGNIS support? It was promised around 4 weeks after the HF. Thanks.

ok thanks for that. But what do I put in the asset box? I know to put fim2@heatwallet.com in the recipient, and my XEL wallet address in the message, but what do i put in the asset box? Do i put the transaction ID of my XEL buy?

It was paid on Jan 15th. Because of the Bitcoin network congestion, very high fees when a small number of withdrawals is sent at once, and the need for longer periods on the HEAT network for transactions to settle, sometimes withdrawals still take longer than 1-2 days. Please allow 3-4 days until inquiries.