FAQs

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What is a Virtual Assistant?

A virtual assistant (commonly abbreviated to VA) generally owns his/her own VA business and provides professional, creative, and technical services to clients from a home office. VAs are independent contractors. Therefore, clients are not responsible for any employee-related taxes, insurance benefits, or paid time off. In addition, VAs provide their own office space and equipment. VAs work for a variety of businesses from small to large corporations, and offer support to busy executives and entrepreneurs.

What will it cost and how will I pay?

Before quoting a price, I will listen to what your needs are and discuss with you what will be involved in completing your specific project. I will work with you and your budget. I offer a "package-type" rate option, hourly rates, and for long-term assistance, I offer retainer rates at great discounts. There will never be extra costs or hidden expenses, and there will never be any surprise fees added to your bill.

Acceptable forms of payment: Checks, direct deposits, credit/debit cards through PayPal, and I've just added a new form of accepting payments using Venmo.

When will my work be completed?

In general, there is a three- to five-day turnaround time for transcription requests. Turnaround times for one-time projects and administrative support will vary depending on complexity. You will be given a date of delivery and are guaranteed that your project will be delivered on time, every time, or it’s on the house.

Need it in a hurry? Depending on work load, expedited service can be arranged.

How do I send you my files?

I am all about saving time, which means saving you money. Dropbox, Google docs, Trello, and Basecamp are my choice of platforms. Real time, collaborative, and easy-to-use programs save tons of time by eliminating downloading and sending files and emails back and forth. I will create a Dropbox or Google doc folder for you where we can share files. You'll receive an email giving you instructions on creating an account (if you don't have one) and uploading your files to our new, secure, shared folder. This process is easy, it’s free, and it’s secure. I also accept work requests through email attachments, FTP, by FAX, courier, or through postal mail.

You will receive your completed work according to your specifications.

How is my privacy protected?

Your privacy is of the utmost important to me. I sign and adhere to a detailed confidentiality agreement and will sign your own agreement if you wish. All files are deleted from my secure server and back-up server after 30 days. I never disclose or share your contact information!

What are your business hours?

My business hours are flexible to accommodate your busy schedule. My “virtual doors” are open Monday through Friday, and for urgent matters, I am happy to work on weekends with prior notice.

I still have questions!

Please feel free to contact me at 786-760-2969 or by email at patty(at)expertsupportsvcs.com. I am always happy to answer your questions. I look forward to helping you free yourself, achieve success, and make your business the best it can be!