I'm sorry to hear that's happened. Unfortunately we can't help with any billing or payment issues in the Help Center, so I've created a support ticket for you. Someone should be in touch via email shortly.

We can't help with any billing or payment issues in the Help Center, as we can't get into account specific information in a public forum. I've created a support ticket for you, and one of our Customer Advocates should be in touch with you soon to help trouble shoot - look for an email from us shortly!

It looks like you've reached the wrong company! Zendesk makes software for other companies to organize their customer support processes. We provide the software to them, but we don't support the products or services they provide to you.

I'm afraid I don't know who you're trying to reach, but I hope you're able to get in touch with them soon!

If you're using Chat you'll want to navigate to account.zopim.com and you'll then choose Settings>Account>Subscription. I've attached our Zendesk Chat billing FAQ for additional information. If you don't see the option to update your CC can you provide a screenshot of what exactly you see on your end?