At Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout Exertis, providing many career opportunities that span sales, commercial and corporate activities

To complement the existing IT resources within the business, Exertis is recruiting an individual who can apply themselves to assist with our desktop and server support requirements. This is a permanent role based at our Burnley Office.

The key responsibilities will be to support and implement solutions to meet the on-going requirements of Exertis. Alongside your team mates nationwide - provide front line technical support for the Desktop and Server infrastructure supporting and not limited to - over 2000 internal users currently spanning across 14 Exertis locations (Warehousing and Offices) over 4 separate shift patterns, in 5 different countries and 2 times zones with future potential scope to provide a 24x7 service.

This is an onsite ONLY role and will require a level of physical ability for occasional manual handling, equipment carrying, working at height and equipment assembly. You may from time to time be required to travel to other sites. You may from time to time be required to work evenings and weekends and will be part of an onsite coverage rota from 6am through to 10pm

Key Responsibilities

The key responsibilities will be to support the business and implement solutions to meet the on-going requirements of Exertis by providing technical support, help and guidance to the business users using (but not limited to) the following skills

Providing front line technical support - remotely & in person.

Desktop Administration / Support Tasks

Excellent customer service

PC laptop Build/configuration, Installation and asset management

Windows Server Administration

AD User Creation - Creation, Amendment, Deletion, Assignment

Escalate calls to 3rd line support analysts if the problem is more complex.

Personal Skills:

The successful candidate will be comfortable working as part of a team with all levels of end user and have strong interpretation skills enabling good verbal and written communication.

The candidate will have a polite, calm and clear telephone manner and be comfortable working in an orderly and methodical style, with excellent problem-solving skills in a demanding environment. Strong organisational skills are a must, with the ability to manage and prioritise multiple tasks simultaneously.

You will be self-motivated, have strong team player skills as well as being able to work on your own initiative. You'll need to demonstrate commitment to providing a quality service and have a flexible, positive and logical approach.

You will have the ability to remain calm under pressure and prioritise effectively to positively develop the I.T. Service Desk operational performance and efficiencies.

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