Shipping may include an additional charge
for residential deliveries or lift gate fees.

One year warranty on
parts and labor - Specs may vary slightly.
Battery not included.

FAQ

Q:

How come my engine keeps shutting off even though there is sufficient
fuel and engine oil in the unit?

A:

The
speed governor might be too sensitive. To fix this problem, there
is an 8mm bolt on the speed governor. Loosen this bolt and move
it up or down until the sensitivity decreases. After the bolt
has been set, tighten the bolt.

Q:

How come my generator is not producing enough voltage?

A:

Sometimes the tension of the spring on the speed governor is too
low. To fix this issue, use a pair of needle nose pliers and bend
the hook of the spring up a little to increase the tension of
the spring. Another way of solving this problem is to loosen the
two bolts on the speed governor and turn the speed governor either
clockwise or counterclockwise until the desired voltage has been
met. Also, the spring should have good tension with the governor.
A loose spring will not yield good results.

Q:

How come my generator will not start?

A:

There
may be air packets in the fuel line. The fuel pump on the engine
is a gravity pump, not a sucking pump. To remedy this issue, the
fuel line needs to be bled of the air packets. Remove the rubber
fuel line from the gravity pump and let fuel drain into a small
container. Then place the fuel line back in place. To minimize
wasting battery power, push the decompression lever down and crank
the engine. Once the lever pops back up, push the lever down again
and crank again. Repeat this procedure until you feel that fuel
is reaching the engine. Finally, leave the decompression lever
in the up position and crank the engine. The engine should start
right up.

Q:

I just bought a new generator and the engine does not crank and
will not start. What is the problem?

A:

Make
sure the battery is filled with electrolytic solution and fully
charged before using the generator. Due to shipping policies and
safety issues, all ETQ generators come with dry battery cells.
Wet cells may spill during shipping causing damage to the generator
and harming people who will be handling the unit. It is up to
the consumer to fill the battery with the correct acid and to
fully charge it before using it.

Q:

How come i am not getting a lot of fuel flow even though my fuel
tank is full?

A:

The
fuel filter may be over tightened causing the fuel filter gasket
shape to distort. The distorted shape of the rubber gasket may
be blocking the hole of the fuel filter preventing fuel from traveling
down the fuel line. When replacing the fuel filter, make sure
the rubber gasket on the fuel filter is placed on correctly and
that the fuel filter is not overtightened..

Q:

How often should i change the engine oil?

A:

For
normal use, engine oil should be changed every 100 hours of operation.
For heavy use (operating 15+ hours a day multiple days a week)
we recommend the consumer to change the oil every 50 hours of
operation. Engine oil changes depend on the frequency and duration
an engine is subjected to.

Q:

What is engine break-in and how often should i change the oil?

A:

A
break-in period is required when an engine is new or whenever
the cylinder walls have been re-conditioned to accept new piston
rings. An engine break-in "seats" the piston rings against
the cylinder walls to minimize both oil consumption and blow-by
of combustion gases. The engine oil should be changed every 20
hours of use. Also, do not overload the engine during the break-in
period.

Q:

What kind of engine oil should i use in my diesel generator?

A:

For
optimum performance always use 15W40 oil or Delo 400 oil. Conventional
or synthetic oils are both fine to use. Note: Although some of
the generators ask to use 10W30 on the stickers above the unit,
ALWAYS USE 15W40 GRADE OIL FOR BEST RESULTS.

Q:

How come my generator is not producing the wattage of the model
number?

A:

Our
model numbers are not based on wattage ratings. Our products model
numbers are independant from its specifications.

Q:

Where is the fuel filter for my generator unit?

A:

The
fuel filter is under the fuel tank. It is located at the fuel
outlet from the fuel tank. There a few bolts two remove in order
to get the fuel filter out. The fuel filter should be changed
periodically depending on the type of environment the generator
is operated in. If the generator is used in a dusty and dirty
environment, the fuel filter should be changed more frequently.
If operated in a cleaner environment, the fuel filter should be
changed based on the routine schedule stated in the owners manual.
NOTE: DO NOT OVERTIGHTEN THE BOLTS OF TH FUEL FILTER AS THIS MAY
CAUSE THE RUBBER FUEL FILTER GASKET TO DISTORT AND CLOG THE FUEL
FLOW FROM THE FUEL FILTER.

Q:

Where is the oil filter for the diesel engine?

A:

The
ETQ diesel engines use a oil strainer instead of an oil filter.
The oil strainer is located on the far lower left of the speed
governor on the engine. Its usually black and looks like another
oil dipstick, but slightly different. Please refer to the owners
manual for an illustration of where the fuel strainer is. The
fuel strainer should be cleaned every time a oil change is performed.

Q:

How come my generator is not producing any power at all?

A:

Check
the connections to the generators AVR to verify that they are
secured to its terminals. Due to the vibrations of the engine,
sometimes these connectors can come loose and get disconnected.
To correct this problem, remove the black cover off the back of
the generator. Usually there are two 8 or 10 mm bolts holding
the black cover onto the generator. After removing the black cover,
the AVR is exposed. There are two wires connected to the AVR,
make sure the two wires are connected to the AVR and secured tight
to the terminals. The order of these wires does not matter and
the wires are not color coded. Just make sure they are connected
to the AVR and secured tight. Finally, replace the black cover
and start the unit. There should be power at the outlets now.