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Overview

4 Bedrooms, 3 Bathrooms, Sleeps 8

This rental is located in the core of the Las Cruces entertainment district. Theaters, bars, shopping, and the golf course are all in close proximity.

Our home is a two story townhouse that is fully furnished and includes a large kitchen and open great room. Come relax on our roof-top patio and take in all the beauty Las Cruces as to offer with views of the Organ Mountain, City Lights, and Sonoma Ranch Golf Course.

Worst ever

My wife and I rented this property for 30 days. The property was filthy, in disrepair and virtually every appliance was broken and in need of repair if not replacement. The property is very large, undecorated, dark and with carpeting that should have been replaced years ago. The 6 plug-in air fresheners and assorted scented candles are no substitute for routine cleaning and maintenance. This owner also has a number of other duplexes on this block; some are long term, some vacation and some nightly rentals through a discounted website. The long term rentals are to foreign undergraduate students who are fond of modified vehicles because each unit is overflowing with street rods that are parked everywhere and coming and going at all hours. This was particularly a problem because our garage remote apparently had the same security code as at least 2 of the neighbors; we learned this when our door went up at 2 a.m. and then at all other hours. We likewise were able to open our neighbor's garage doors ( 4 houses up) by clicking the remote. Eventually we disabled the overhead when we left or were in for the day/night. Halfway through our stay the maintenance man decided to move into the adjoining unit along with his work vehicle and dog. He immediately filled the garage and was still moving in when we left but he somehow also decided it was time to work on our roof for the last three days we were there. Wished he'd hung a curtain or two and cleaned up after his dog instead. The only bright spot in this organization is Heather. I know she is new there because believe it or not we rented from GL Green the year prior. Heather was willing to do what she could in as quick a manner as possible. Heather also refunded a portion of our fees (the roof work was the last straw). We have rented at least a dozen different properties from VRBO in the past decade. We have never written a negative review in spite of the routine and usual issues with a vacation rental. This property and its overall management deserve review. If I could post photos I would.

Review Submitted: Mar 8, 2016

Date of Stay: Jan 2016

Source: VRBO, from HomeAway

Owner's Response: Hi Kevin,
Thank you for your review. Again I apologize for you experience and thank you for your feedback. We are continuing to improve the rental and the guest's experience with it every day. I really appreciate you working with us through the issues we faced. Please let me know if there is anything I can help you with in the future.
Sincerely,
Heather Faust

Sonoma ranch

Owner's Response: Hello Jo,
I wanted to thank you for your review. We are always looking for ways to improve! I have had the carpets cleaned multiple times. I'm sorry you felt there were not many available amenities, but I am looking into many ways to improve the stay. Again, we appreciate your feed back.
Sincerely,
Heather Faust

perfect getaway

This townhouse was gorgeous. We were in town for a meeting at the convention center downtown, but it was an easy and direct route to get to the house, and nice to be 'out of town' yet close to grocery stores and restaurants. Completely fenced in yard was a big plus for the pet.

Review Submitted: Apr 28, 2015

Date of Stay: Apr 2015

Source: VRBO, from HomeAway

Owner's Response: Thank you for your review Shari! We always appreciate feedback! We hope that you will stay with us again in the future!
Sincerely,
Heather Faust

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