It is difficult to pay my bill online when I do the easy pay, This is a lame system, when you make it difficult to pay a bill. It is no wonder you are always calling me for payment, when I try several methods and you don't receive it. Put your payment options online and available anytime to make payments. Not just order products. I just ordered some things and you have been trying to collect for other items, That I have been unable to pay for. Because, of your stupid phone line and mailing address.

Overall Rating

Date Reviewed: 01/14/2010

NYED from NYMember Since: 01/14/2010

My purchase arrived defective! Had to make several calls to resolve the issue! Their customer service is a joke! Spend the extra buck, the discount isn't worth the grief!

Overall Rating

Date Reviewed: 05/27/2010

lcrumbaugh from unknownMember Since: 05/27/2010

I was supposed to get a return customer appreciation discount a 5% holiday discount. Because I paid with PayPal I didn't get either. I contacted AMS and they said that's correct - when you pay with paypal - despite the fact that they still get their money immediately - you lose all discounts.

Overall Rating

Date Reviewed: 07/19/2011

Iversen33 from unknownMember Since: 07/19/2011

I was disappointed that I was charged for mailing to Alaska....This is a birthday party for my grandson and he is so excited so we will see how well this guitar works...we needed a left handed electric guitar and there wasn't much to choose from. Most great musicians are left handed.....

Overall Rating

Date Reviewed: 09/26/2006

Rita1108 from unknownMember Since: 09/17/2006

Problem with security

Overall Rating

Date Reviewed: 11/17/2006

digdude from CAMember Since: 11/08/2006

I had to go to the manufacturer's website to find the dimensions of the product I was purchasing. Please ensure that products have full specifications on your product pages. Thanks.

Overall Rating

Date Reviewed: 12/13/2006

aaronyant from unknownMember Since: 12/04/2006

The website is easy enough to navigate. Low price point on the item I wanted and offering to ship the product for free is what initially attracted me to this merchant. Verifying that others have had a positive experience was a necessity. My shopping experience so far has been a positive one and the checkout process went very smoothly.
Unfortunately, the shipping total was provided only *after* placing my order and checking out. The total was WAY higher than I would have guessed. I then sent in a request to cancel my order, which they did in a timely, business-like manner.

Overall Rating

Date Reviewed: 12/24/2006

V_K from unknownMember Since: 12/08/2006

In my opinion, it's a good and less expensive way to buy almost any musical device...
Required improvement: to add/explain the function/the way how to get the information on the exact delivery day.

Overall Rating

Date Reviewed: 02/03/2007

vic.atherton from unknownMember Since: 01/25/2007

Usually a good experience! No information about backorder. Website order status does not work. I'm left hanging...

Overall Rating

Date Reviewed: 09/13/2007

vkcarrillo from unknownMember Since: 08/28/2007

Item I wanted not in stock. No shipping cost for priority mail - unknown!??

Overall Rating

Date Reviewed: 12/11/2007

shiro128c from unknownMember Since: 11/25/2007

First time order.

Overall Rating

Date Reviewed: 01/07/2008

m_hattoon from unknownMember Since: 12/22/2007

none i want 50 bucks

Overall Rating

Date Reviewed: 01/11/2008

westonline from unknownMember Since: 12/26/2007

I've purchased gear from American Musical a few times in the past. The gear has always performed up to my expectations. Any problems that arose have always been from the customer support angle, namely due to agents insufficient knowledge of the products that they sell.

Overall Rating

Date Reviewed: 02/01/2008

arty from unknownMember Since: 01/16/2008

The checkou had all sorts of glitches like weird states.

Overall Rating

Date Reviewed: 10/31/2008

raceluke from unknownMember Since: 10/15/2008

i wish you could find out more about your co. without signing up for e-mails. i feel like it's giving your phone # out to telemarketers.

Overall Rating

Date Reviewed: 12/08/2008

nroldan from unknownMember Since: 11/22/2008

I hope is a good purchase

Overall Rating

Date Reviewed: 12/16/2008

Abears1 from unknownMember Since: 11/30/2008

Need more description of item being purchased

Overall Rating

Date Reviewed: 01/20/2009

phuduong from unknownMember Since: 12/22/2008

Fist time order I have no opinion

Overall Rating

Date Reviewed: 01/27/2009

m.markpowers from unknownMember Since: 12/07/2008

When multiple shipping options are availabale, the prices should be listed without having to go back and change the option. Ground delivery date should be at least estimated once you've entered the shipping address, but before you finalize the purchase. A list of shipping delivery dates or at least durations, with prices, should always be the last item to be selected before the final click. This change should be made to all online shopping sites.

Overall Rating

Date Reviewed: 01/27/2009

ssetzer from unknownMember Since: 12/20/2008

If it comes on time, they get an A+.

Overall Rating

Date Reviewed: 01/27/2009

nancyk from unknownMember Since: 12/06/2008

I had a hard time putting my information in. I would be kicked out and my item was not
saved, but when I ordered again there was a quanitiy of 2 instead of 1. It took me a longer time than usual to place the order.

Overall Rating

Date Reviewed: 01/27/2009

angelgirl66 from unknownMember Since: 12/30/2008

This was an easy purchase and the no shipping was one of the reasons I am purchasing here.
Vi

Overall Rating

Date Reviewed: 01/27/2009

AnthonyUccello from unknownMember Since: 12/27/2008

Annoyed you did not say free US shipping only.

Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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