Dear Ahmed,
Thank you for taking the time to write your positive review.
We look forward to welcoming you back in our hotel.
For some updates and promotions, you may like us on our Facebook page.
Best regards,
Marlowie

4 out of 5

by Pradeep

Posted Apr 20, 2016 on Hotels

Comment from Hotel Management

Jun 25, 2016 by Marlowie, Hotel Management

Dear Pradeep,
Thank you for taking the time to write your positive review.
We look forward to welcoming you back in our hotel.
For some updates and promotions, you may like us on our Facebook page.
Best regards,

4 out of 5

by A verified traveler from Saudi Arabia

Nice hotel in general

Posted Apr 18, 2016

Pros: nice staff

Cons: room condition

Location: location is OK but no shops or restaurants close by

although the hotel close to the city centre, there is no restaurants or shops close by. the room requires immediate renovation. the price is fine. it is actually 4 stars although Epedia rated it as 5 stars.

Comment from Hotel Management

Apr 22, 2016 by Marlowie, Hotel Management

Dear AlSaif,
Thank you for taking the time to write a review, and bringing this matter to our attention. We take pride in our “Yes I Can!” service and sincerely apologize for the inconvenient experiences you had during your stay.
We have shared your comments with hotel management to use when considering improvements to the hotel.
Looking forward to welcoming you back in our hotel.
Best regards,

4 out of 5

by Yann from Doha

Good for a short business trip

Posted Apr 15, 2016 on Hotels

Clean but getting a bit old maybe
The Royal Club privileges are not worth it...

Comment from Hotel Management

Jun 18, 2016 by Marlowie, Hotel Management

Dear Yann,
Thank you for taking the time to write a review, and bringing this matter to our attention. We take pride in our “Yes I Can!” service and sincerely apologize for the inconvenient experiences you had during your stay.
We have shared your comments with hotel management to use when considering improvements to the hotel.
Looking forward to welcoming you back in our hotel.
Best regards,
Shakeel Al Hamid Cluster General Manager

The only bad thing was that I ask for a taxi to drop me to the airport at 05:00AM and they have been late, which is unprofessional.

Comment from Hotel Management

May 21, 2016

Dear Mr. Ayman,
Thank you for taking the time to write a review, and bringing this matter to our attention. We take pride in our “Yes I Can!” service and sincerely apologize for inconveniences you had experienced.
Rest assured that this matter will be informed to concerned car service provider and concerned personnel in our hotel.
Best regards,
Shakeel Al Hamid Cluster General Manager

4 out of 5

by A verified traveler

Posted Mar 4, 2016 on Hotels

Comment from Hotel Management

May 21, 2016

Dear Valued Guest,
Thank you for taking the time to write your positive review.
We look forward to welcoming you back in our hotel.
For some updates and promotions, you may like us on our Facebook page.
Best regards,
Shakeel Al Hamid
Cluster General Manager

3 out of 5

by Saurav

Posted Feb 26, 2016 on Hotels

Comment from Hotel Management

by Marlowie, Hotel Management

Dear Saurav,
Thank you for taking the time to write your positive review.
We look forward to welcoming you back in our hotel.
For some updates and promotions, you may like us on our Facebook page.
Best regards,

2 out of 5

by A verified traveler

old hotel

Posted Feb 25, 2016 on Hotels

hotel is very old and food was very bad. I tried many type of room service and all was really bad.

Comment from Hotel Management

Apr 30, 2016 by Shakeel, Hotel Management

Dear valued guest
Thank you for taking the time to write a review, and bringing this matter to our attention. We take pride in our “Yes I Can!” service and sincerely apologize for the inconvenient experiences you had during your stay, specifically for the food in-room dining.
We have shared your comments with our chef's to use when considering improvements with our menus.
Best regards,
Shakeel Al Hamid
Cluster General Manager