1. Staff should be willing to help those with dyslexia to get books!!! Son denied assistance!!!

I am so sorry to hear that your son did not receive the assistance he needed!! I very much wish that you had left your or his contact information, or better yet, visited me while you were here. Unfortunately, with so few details, I am left unable to rectify the situation. Please know that we here at the library pride ourselves on our strong customer service. We hope to get another chance to prove it to you.

2. It is sometimes too quiet in here. Perhaps some nature sounds or classical music.

This is a fine idea, for those who can work with sound in the background. Unfortunately, not everyone can. The great news is that there are some cool new inventions called “headphones” or “earbuds”!! These useful devices make it possible for everyone to study in his/her preferred sound environment! If you don’t have a set of your own, you can check out a pair at the Checkout Desk. They are due back at closing time the same day you check them out. Neat, huh?

3. Standup desks

Thank you for the thoughtful suggestion. Several of us have heard recommendations for these in various places, from library e-mail lists, to articles on wellness, and even in the office of a colleague here on campus. I will look into pricing and possible locations, but am not making any promises. In the meantime, you might consider using one of the standup stations located in the “core” on each floor, near the elevators.

Thanks again for dropping me a line. I really do appreciate it, even when it is to express disappointment (see no. 1, above).