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The Stand-Alone software is universal for all of the Creatr HS series models. However, each printer model has a specific firmware; please make sure that you download the correct firmware related to the printer model that you own.

To flash the firmware, do the following:

Download the appropriate .HEX file for your print model attached to the bottom of this page and save it to a USB stick:

NOTE: Some PC/laptops will save the .hex file as some other extension (.txt, .stl, etc.). When you download the file, please make sure that you verify that the file extension is .hex before saving it to a USB stick.If the problem persists, right-clicking on the above link, choosing "Save link as..." and select "All Files" from the "Save as Type":

Turn on the printer, and wait for the screen to reach the main menu.

Place the USB in the front panel of the printer and select the USB stick as you can see in the picture below:

Next, select the “CreatrHS_Firmware_2.5.hex” and load it to the printer:

The screen will show "Updating PCB...". When finished, it will show "Update successful; restarting". Press the button to go back the main menu.

Reboot the machine and check the Information menu to ensure that the firmware was flashed.

***Please note that this new firmware will require slight changes in your print settings for whichever software program you use to slice your files to create g-code. Older .GCODE files will NOT yield the same results as before the firmware update. Read more about it in our blog by clicking the following link: "Stand-Alone and Firmware Updates"***