This thread is flagged for Staff attention. What’s required is your patience please. When we create a support ticket by contacting Staff or by flagging a thread here in the forums for their assistance it’s important to understand they have a backlog. There are few of them and millions of us. They deal with the support tickets and threads with the earliest dates first. So if we contact them more than once on the same issue or bump threads the date moves forward and it takes longer to get help.

Hi there - I can't find any tickets in our system from either of the two email addresses I see for you. I'll send you an email now but please let anyone else who might respond to your earlier emails know that your issue is already being handled by me, so we don't duplicate efforts. Thank you.