What are Helpshift Webhooks, and how do I set them up?

Helpshift Webhooks allow you to set up an integration with a third party service based on Helpshift events. You can use the integration to enable notifications via text, email, or a communication app whenever a Helpshift event occurs. Within the Helpshift Dashboard, you can define the conditions required to receive a notification.

From the Helpshift Dashboard, you can define your own HTTP callback to trigger an action or notification through a Helpshift event. For each Webhook, you will need to configure corresponding listeners and subscribe it to events. The Webhook listener will look out for your defined URL for incoming HTTPS POST notification messages.

Examples of popular services that can connect to Helpshift using Webhooks are:

Slack

Analytics engines like PowerBI

Bot engines, such as Facebook Messenger

With Webhooks, you can accomplish the following:

Notifications for all new Issues created in the Helpshift Dashboard

Notifications for specific new Issues (For example, Android users that are tagged as ‘VIP’)

You can use Zapier, a tool for integrating web applications, to connect Helpshift with third-party web applications via Webhooks. Use the following guides to easily set up the following integrations using Zapier: