This blog features many contact center industry news stories and also assembles tips for improving agent performance and customer experience, helping teams evolve into world class contact centers. It's an open forum for call center supervisors, agents, vendors and managers to contribute news, stories, anecdotes and other useful information with their peers. Industry vendors and analysts are encouraged to share client success stories.

Wednesday, May 31, 2006

Top 5 Motivational Quotes for Call Center Agents

1) “Treat people as if they were what they ought to be and you help them become what they are capable of becoming” - Johann Wolfgang von Goethe

2) “Let no one ever come to you without leaving better and happier” – Mother Theresa

3) “If your actions inspire others to dream more, learn more, do more and become more, you are a leader” – John Quincy Adams

4) "It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." – Charles Darwin

5) “You have to trust in something -- your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life." – Steve Jobs, Apple