IT service management (ITSM) has become pivotal to business success in the digital economy. A critical element to this is IT monitoring intelligence that is easily understood for strategic business decisions.

Centreon MBI is the modular software that delivers this intelligence for Centreon monitoring to aid decision-making in highly-performing IT services. Through ITIL-compliant reporting, Centreon MBI renders operational and performance patterns easy to grasp for business-minded stakeholders.

Since its beginning, Centreon allows to display charts from collected performance data. These charts use RRDtool as data support storage and those are available in Centreon Web interface.
Henceforth Centreon allows to export collected performance data to Time Series Databases (TSDB).

Discover our new tutorial in which we explain how to use the Graphite TSDB and view the data with the Grafana dashboard.

In our recent tutorial “Create your own custom view with Centreon”, Laurent teached you how to use the widgets correctly.
I would like to supplement that tutorial today by showing you how to use the Centreon MAP, Centreon BAM and Centreon MBI widgets to create dashboards which facilitate monitoring of business-oriented IT performance.

Whether you have one product or the complete Centreon EMS solution, the widgets make it possible to create personalized dashboards (custom views) to keep an eye on the health of your IT services.
Is my service ok? What has been happening recently? What are the potential risks? What trend can I expect? When can I schedule my maintenance slots? Is now the time to think about investing in new IT resources and, if so, internally or externally?
The answers to all these questions can be found in unified views by leveraging Centreon EMS widgets.
Follow our example of a mail service monitoring and discover how to be on top of your IT game!

Example: With this monitoring dashboard of the company mail service, the IT teams are more reactive in case of service degradation and more proactive as regards planning maintenance to be carried out