Helping Hand
Helping Hand helps low-income families pay their electric bills. Customers can make a Helping Hand donation every time they pay their bill. Helping Hand funds are managed by the Chelan-Douglas Community Action Council. Enroll now to make a monthly contribution to Helping Hand.

PUD Med Line
Customers who rely on life-sustaining equipment are a concern for us. Call our Customer Service Department at (509) 661-8400. Customers using life-sustaining equipment can ask to be placed on our Med Line notification list. During unscheduled outages, we will attempt to restore service as quickly as possible to individuals with these special medical needs. We cannot and do not guarantee uninterrupted services. If a power outage would create a problem for you, we recommend that you have in place a backup system to support your needs.

Radio help
PUD vehicles equipped with radios can provide an instant link between the scene of an accident and emergency response agencies. Vehicles equipped with radios feature Radio Help decals on their doors.