Code of Conduct for M.T.A. Service Ambassadors

Code of Conduct for M.T.A. Service Ambassadors

“Transit workers have been shifted into a job that is based largely on
the notion that being unrelentingly nice can go a long way to help
bolster the image of a flagging, frequently curse-inducing subway
system . . . The position, officially a
customer service ambassador, or Wayfinder, is a pilot program
introduced as part of the Subway Action Plan, Gov. Andrew M. Cuomo’s
$836 million initiative to begin addressing the problems riddling the
subway system.” —The Times

1. Always be helpful.

2. Always assume it’s urine.

3. Always be positive.

4. Always be alert and report any unusual activity.

5. Always make any public-service announcements in a loud, clear voice.