Application programming interface or APIs offer extensibility, making it possible to connect multiple tools and analyze data from different channels for a more comprehensive performance analysis. Processes or functions built using APIs are used to exchange and manipulate data between disparate applications. Catchpoint APIs are a simple, yet powerful mechanism…

The cybersecurity industry is constantly striving to stay well prepared and well ahead of new threats. Data protection was in the spotlight all through 2018. It’s a common practice for applications to collect user data like the user’s personal information, location, and other personal preferences. Such important data is vulnerable and,…

2018 was a big year for the Catchpoint platform. Our product team, engineers, and designers made massive improvements to our platform. We updated our user interface, launched new monitors, and created better ways for users to organize and visualize their data. All in all, these changes are improving mean time…

As the CIO of Catchpoint, I am responsible not only for the digital services we deliver to our customers but also for the services we deliver to our employees— services that keep Catchpoint running successfully. Like most customers of the web conferencing service Zoom, we were impacted last week by…

Application performance can only be maintained with constant monitoring and optimization efforts. Even with the growing emphasis on implementing a comprehensive monitoring strategy, performance issues and outages are common in the digital world. While some are a result of ineffective optimization, others are intentional and malicious, like a cyber-attack. Catchpoint…

In the digital world, application performance degradation and downtime are not rare occurrences. The impact such incidents have on end-user experience varies. The application may become slow and frustrating to use or, it could crash and impede user transactions. The severity of the issue and the MTTR (Mean Time to…

Collecting metrics from distributed systems spanning private datacenters, public clouds, and a variety of third-party services has led to a data deluge for IT operations teams. When an alert is triggered, you don’t want to waste precious minutes sifting through the data trying to figure out what is happening. You…

The shift to SaaS and cloud comes with many monitoring challenges. Complex systems and hybrid cloud environments, full of first and third-party components, require robust monitoring solutions. Salesforce is the epitome of a modern, complex application. It’s a web of cloud, third-party, and self-owned systems. Plus, it’s a business-critical application…

Office 365 is the most popular SaaS application in the industry today. For Microsoft, the move to a SaaS model was inevitable. There are millions of Office 365 users across the globe relying on Microsoft for communication and collaboration. And every organization has multiple instances of Office 365 running across…