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Still the best resort on Romanian coast

Phoenicia Holiday Resort remains a unique resort on the Romanian coast, especially for families with children. Settlement complex (between sea and lake) offers access to numerous water sports (for hobbyists) but offers a choice between swimming in the sea or complex pools (3). Everything is carefully prepared, preserved and maintained, cleanliness is exemplary, also annexes (playgrounds, shops, small animal cages and birds, game rooms, etc.) are intended to provide variety for the whole family. The rooms are large and airy, with all the facilities you need in such a complex. This year we stayed in Topaz body in a 2 bedroom apartment of 60 sqm with terrace overlooking the outside (sea and lake view). The atmosphere was relaxed (low noise in the night, considering the road nearby and neighboring discos / EGO, Fratelli, LeGaGa). The apartment has a kitchenette with utensils to prepare food for children or adults if necessary (microwave, hob induction, sink, refrigerator, dishes, cutlery, etc.). Another strong point for the resort are meals (we had half board - breakfast and lunch included). The kitchen offers a choice between 4-5 soups or broths (vary from day to day), salads, fresh vegetables (I noticed Lebanese cucumbers, very taste and flavor), about 10 kinds of foods cooked, five-course meals prepared on the spot, three grills with chicken, pork, lamb / mutton and small daily special (turkey, roast chicken, shaorma, fish, lamb, etc.). After lunch you can enjoy dessert, coffee, tea,...Phoenicia Holiday Resort remains a unique resort on the Romanian coast, especially for families with children. Settlement complex (between sea and lake) offers access to numerous water sports (for hobbyists) but offers a choice between swimming in the sea or complex pools (3). Everything is carefully prepared, preserved and maintained, cleanliness is exemplary, also annexes (playgrounds, shops, small animal cages and birds, game rooms, etc.) are intended to provide variety for the whole family. The rooms are large and airy, with all the facilities you need in such a complex. This year we stayed in Topaz body in a 2 bedroom apartment of 60 sqm with terrace overlooking the outside (sea and lake view). The atmosphere was relaxed (low noise in the night, considering the road nearby and neighboring discos / EGO, Fratelli, LeGaGa). The apartment has a kitchenette with utensils to prepare food for children or adults if necessary (microwave, hob induction, sink, refrigerator, dishes, cutlery, etc.). Another strong point for the resort are meals (we had half board - breakfast and lunch included). The kitchen offers a choice between 4-5 soups or broths (vary from day to day), salads, fresh vegetables (I noticed Lebanese cucumbers, very taste and flavor), about 10 kinds of foods cooked, five-course meals prepared on the spot, three grills with chicken, pork, lamb / mutton and small daily special (turkey, roast chicken, shaorma, fish, lamb, etc.). After lunch you can enjoy dessert, coffee, tea, etc in Oriental Terrace, laying on the sofa. A slightly negative mention - sweets are not the most tasty (especially cream cakes quite queasy, especially since they were not cold). Lebanese owner is always among the tables employees and communicate findings. All employees are exemplary in attitude and willingness to help. During your stay we enjoyed a free trip to the Dolphinarium, Planetarium and Nature Reserve (must subscribe to PR /'s better to check the early arrival are all available) and lunch a la carte restaurant Lebanese & Fish on the beach. We strongly recommend the resort, especially for families with children.More

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Room Tip: Choose rooms in Topaz, higher floors. If possible stay away from Safir appartments. Will be noisy because the road traffic.

Stayed: July 2014, travelled with family

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Ask adirada74 about Phoenicia Holiday Resort

2 Thank adirada74

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

On arrival at the resort, all looked amazing initially. Check in from 3 pm. At 4pm our room was not ready. Travelling with 6 adults and a child. This was not acceptable. Our room was not suitable, travelling with a member of our family in a wheelchair, the lifts only go to the 7th floor and ours was on the 8th. We booked the hotel prior to the wheelchair being needed, so we thought we would try it. As there are only handrails on one side of the staircase it was hard for my husband and the lights were not working in this area too. Moreover, both bathrooms completely flooded in our apartment. Decor not simple and classy, was actually plain awful. Complete lack of kitchen items too. When we asked to change the room, the staff were friendly enough and were sympathetic to our needs. We were told to wait to speak with the manager after 10am. We did so and the rooms were changed no problem. We were told to come back at 3pm when the rooms would be ready. We packed our cases, and on the off chance I returned to reception at 230pm, I was told one room was ready if we wanted it, I took it and the other room was next door. Perfect. My parents unpacked their cases in the first room. When I went back at 3pm to collect the other key, another gentleman was there complaining his rooms were given away. Massive mistake by the staff. They had been given to us. So we had to move again!! My parents are in their sixties and in the heat was hard work !!! One member of the guest relations team was excellent but this had put a massive dampener on our much needed and very expensive stay. NegativesFood - awful Buffett. Most food was cold. Was like a school canteen. No structure and food the same everyday. Did not cater to international clientele. Bought my own cereal in the shop to take to breakfast each day as theirs was stale / no choice. No toaster for bread and the oven guys refused to toast ours in fire until we demanded it. Desserts lack flavour and actually sugar / sweetener of any kind. All the food tasted the same!!!!Childrens pool area - way too small. Only around 20 sun beds. Not good enough. Especially for those who don't like the beach. Where people save loungers all day it leaves none for those who want them. This should be enforced with pool staff monitoring saving of loungers and removing peoples belongings after a certain time. Clear signage would help. Entertainment. - terrible. Probably the worst entertainment or lack of it I have ever seen. Embarrassing to be called entertainment. You can only watch the evening entertainment if you are all inclusive or pay for evening meal there. No pool side fun / entertainment. Shocking exercise class on the beach the only thing I saw. They need to take a look at all the resorts in Europe and see their entertainment teams and the shows / or look at cruise lines. They are all far more superior for a fraction of the price. Lifts in apartment blocks - only one and you wait ages for it to come. Nightmare all the timeDisability access- none really. Ramps are obviously there for pushchairs but are terrible. Not to EU standards I am sure. Gardens - pretty flowers but lawn unkept and looked over grown and messyBeverages - in the evening, there isn't any where you can buy a drink and sit down to enjoy. I have never seen this before on any holiday. A resort without a bar!!! We were told to go in to town, or buy from the supermarket to take back to our rooms!!!

I understand this is a Romanian resort totally geared to Romanians only but having spent many years in various cities in romania, I found many of the clientele to be rude and ignorant which isn't a great representation of a lovely country. People constantly stared / didn't open doors / help when they see you struggle which I have never experienced before. For the price you pay for this resort, you don't get value for money nor do you get a special experience. We have travelled all over the world and I can guarantee for the same price, in most places you will get an amazing holiday. I spoke to a few families and all felt exactly the same. For a 4 star hotel in the uk / USA / Canada, the service would be impeccable. For a family resort in Spain / Greece or Portugal for example, you would be inundated with daytime and evening activities to enjoy. Poor holiday overall. If the owners do not want customers from other countries, they shouldn't have their website in English also. Someone should build a resort based on other all inc resorts like those in Mexico for example and show them how it's really done!!!

Room Tip: Weekends are loud. So don't face out wards of the resort. Loud traffic and nightclubs. Low as possible as the lifts are poor

Stayed: July 2014, travelled with family

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Ask RachelVas about Phoenicia Holiday Resort

8 Thank RachelVas

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PhoeniciaHolidayReso, Manager at Phoenicia Holiday Resort, responded to this reviewResponded 10 July 2014

Hello!Thank you for your review!From what did you wrote here, we understand that the problem with the wheelchair appeared after you booked your vacation. If you had informed us, we would knew to recommend you an accommodation space on the lower floors. The problem with the flooding in the bathroom can be caused by leaking water while bathing. If you are kind to inform us about you room number, and the name of the building you stayed, we will check this.All our apartments are nicely decorated, and full equipped with everything necessary for your comfort.(electric stove, microwave, crockery, cutlery, fridge, iron and ironing board).We apologize for the mistake of the reception staff. In our desire to help you, , our staff decided to change your rooms, but unfortunately, due to congestion, occured this inconvenience. If one of our employees makes a mistake, we take immediate action, and so it happened in this case. We assure you that we had taken measures so such situations would not take place anymore.We would like to tell you that the food served is diverse, for all tastes, maintained at optimal temperatures, always fresh and healthy. We offer hundreds of products from Romanian, Lebanese, Italian and Mediterranean cuisine, and we are sure that everyone can find something to his taste.For breakfast you can find a wide variety of cereals, scrambled eggs, salami, cheese, and other suitable dishes for the morning meal. The desert area is very appreciated by our guests, the cakes, the cookies and the sweets we offer are very tasty, and most important, are home-made, from natural ingredients. Our pool area includes 6 pools, both for adults and for children, a total of about 500 sunbeds, bars, slides for children. We try to resolve the problem with the reserved sun beds with towels, by posters and ads via our radio station, whereby we ask tourists not to follow such practices. We are confident that our initiative will have the desired effect, and this drawback will disappear.Every morning we have classes of aerobics, Kangoo Jumps and belly-dance on the beach, followed by games and competitions for children and adults. We are organizing volleyball and football matches, all on the beach. In the afternoon we are organizing games and competitions for adults and children at the Oriental Terrace. Also there are billiards, table tennis, video games, play station and Nintendo. After 17:00 are organized pool competitions for children and adults, contests and games on the sports field (tennis, football, basketball), theater and puppet theater. In the ending of the day there are show children and adults show at Kasttane restaurant scene.We also organize theme parties (Hawaiian party), karaoke, bonfire on the beach, fashion shows, and more.We offer excursions to our guests at the Museum Complex of Natural Sciences Constanta and Histria Museum Complex. You simply can not get bored with us!It is true, because the show takes place every night at the scene on Kasttane restaurant, the access is only based on all inclusive bracelet, or the payment of the menu.The access ramps are specifically designed primarily for people with disabilities, making easy the access.The garden is neat daily. The flowers and the plants are watered, the lawn is cut regularly and so, the entire landscape is pleasant.There are 3 bars on the pools side, one bar on the beach, and also the Oriental Terrace where you can relax consuming a soft drink, a coffee and, why not, smoking a hookah.Unique on the seaside, Phoenicia Holiday Resort is a new turistic concept in Romania, conceived to accommodate families with children by giving all the necessary comfort to rest, relax but also to have fun and enjoy oneself. We offer high standard services and facilities, and we can say that we managed to create a resort in Romania similar to those outside the country, making the Romanians but also the foreigners to choose our country as a tourist destination, in this way, helping the development of the Romanian tourism .In closing we would like to say that we are confident that the hotel was awarded to you in connection with the incident at the reception and we would like, if you wish, to invite you to join us again!Best regards,A. Damian, Marketing Referent Phoenicia Holiday Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The vacation was a good one in general. As we traveled together with 2 other families(both with 2 kids) we had the chance to check also the kids facilities and the conclusion is that is a very good hotel for families with kids.The food was great and we appreciated that even in busy mornings they managed to be professionals. The only bad experience was when one of our beach towels(Phoenicia hotels one) was stolen or taken by mistake by someone when we were at the heated pool. The incident was immediately announced to customer relations,but the only solution was that we should ask at the cleaning service if they received the towel. Only after we checked at the cleaning service we found out that there are video cameras inside the Phoenicia area and we asked at the reception to check the video from the day when we had this incident and we waited for a feedback...that never came. This was with 2 day before our check out. In the check out day we asked again at the reception for a feedback and the person at the reception told us that she knew nothing about this and that we should go to the radio station and ask ourselves to check the video. After almost 1 and a half hours we finally saw that indeed when we were in the pool,the towel was taken by someone else and the person in charge with the video wrote a note the reception that he confirmed what we stated. The cherry on top was when the reception manager told us that she cannot do anything for us and that we are responsible for this incident Most of all she admitted that she knew about our request to check the video from the day we submitted and she did nothing.We asked her what she would recommend for us so that this incident never took place and we go response. Of corse the reasonable question from our side was if we should swim with the towel...as it was the only way to be sure that towel will not disappear. After 5-10 minutes of arguing on this incident,she said "ok, you are not responsible for the missing towel". The entire incident had a simple solution that the staff made it very complex and most of all we, THE PAYING GUESTS,had to solve it. From our opinion this is a stain in this hotel reputation and even though we liked the stay there, we are considering if we will ever visit this hotel.

Stayed: June 2014, travelled with family

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Ask Geanina F about Phoenicia Holiday Resort

2 Thank Geanina F

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PhoeniciaHolidayReso, Manager at Phoenicia Holiday Resort, responded to this reviewResponded 7 July 2014

Hello!Thank you for your review!We are very glad to hear that you enjoyed your vacation on Phoenicia Holiday Resortand we want to say to you that we are sorry about this inconvenience and for the delay of a response! We are not encourage such events, that's why you are asked both by the staff at the reception, by the PR staff and by posters from all the resort to not reserve sunbeds with towels. Unfortunately, we do not assume responsibility for the towels left on sunbeds, that's why the reception manager told you that you are responsible for the missing of the towel.We know that, in fact, you are not responsible for the taken towel, probably accidentally, and this is why the manager finnaly told you that you are not responsible for this.In hope that you will visit us, we kindly invite you here, at the Phoenicia Holiday ResortBest regards,A. Damian, Marketing Referent at Phoenicia Holiday Resort

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Great value, the hotel looks like a 5 star hotel, great service, the food was greatLocation is right on the beach, far from the city centre, there are shops under the pool Also great value for families with children

Stayed: July 2013, travelled as a couple

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Ask Alex F about Phoenicia Holiday Resort

Thank Alex F

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PhoeniciaHolidayReso, Manager at Phoenicia Holiday Resort, responded to this reviewResponded 30 June 2014

Hello!Thank you for your review! We are glad to hear that you like us and that you enjoyed your staying here. Phoenicia Holiday Resort is a new turistic concept in Romania, conceived to accommodate families with children by giving all the necessary comfort to rest, relax but also to have fun and enjoy oneself. The modern area of the resort provides over 1.200 accommodation places in 420 apartaments, parking lots, restaurants, bars, terraces, gazebos, oriental terrace, swimming pools and waterfalls, children playgrounds, billiard club, game fields, all that for providing an excellent holiday to our guests.We are expecting you to join us again for another great summer vacation!Best regards,A. Damian, Marketing Referent Phoenicia Holiday Resort

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We went as a family of 4, with 2 small kids. Instead of running or swimming on early mornings, dad has to run to the beach at 7 a.m. to take hold of 1 or 2 sunbeds we could use, and far from the shoreline. Sand was always wet. You get your own drinks at the beach bar, waiting in line for 20 mins. Extremely crowded. The kids' pool is a joke. It's packed and no space around it to sit. We had to use the olympic pool. Entertainment is poor. The restaurant is an adventure, to say the least. You have to circle the room several times to find a small dirty crowded table.The rooms - great if you look at the gallery on their website. In fact, lacking comfort. Wardrobes are open and covered with curtains. The bathroom was a disaster, flooded each of the 3 times / day we had to use it. No microwave, not enough cutlery. No dining table, just a small coffee table.Good for the kids if they don't know any better. But it's an extremely expensive "resort" with good marketing.

Stayed: July 2013

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Ask SoniaSuteu about Phoenicia Holiday Resort

4 Thank SoniaSuteu

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

PhoeniciaHolidayReso, Manager at Phoenicia Holiday Resort, responded to this reviewResponded 10 June 2014

Hello!Thank you for your review! The problem on the beach is that many tourists, like you, ccupy sunbeds early in the morning, wanting to catch place as close to the seashore, and then go in the room and lie down again. If you have a AI package, on the beach you have an AI bar, where you cand go and get some drinks. The pools for children are very appreciated and there are sunbeds where you can sit. The entertainment program is also very appreciated by our guests, very varied, both for children and adults.The problem at the restaurant was solved with the addition of a number of seats. The rooms have a modern design and are decorated and furnished in the same style. If you forget to pull the curtain in the bathroom when you shower, it is possible to drain water on the floor.This year we equipped all the rooms with microwaves. The cutlery is sufficient for a sizable family, and you have a table in your room where you can have a meal. Considering the services and facilities, the prices are fair. However, you can take advantage of our special offers if you follow our web site. We invite you to join us again to enjoy all that we offer!

Kind Regards,Phoenicia Holiday Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC