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Work experience

Aug 2013 - Present

Functional Testing - Team Leader

• Ensure internal communication within the team, hold team meetings, keep team up-to-date with changes that affect them, get feed-back and follow up actions as required.

• Create, develop and improve career plans for each team member

• Monitor relevant KPI's of all team members

• Support the team members in case of problems or escalation, be the first point of referral for escalated queries or problems with the infrastructure, network or systems, intervene in stressful situations.

• Estimate the duration of the test

• Create test plans

• Monitor risks

• Develop recovery plans

• Develop weekly statuses on the evolution of business

• Meet professional goals and targets based on the performance indicators at the individual, department, company level

• Ensure procedures are followed in accordance with TeamNet quality standards and work instructions.

• Maintaine and improve the reporting procedures

Jun 2012 - Jul 2013

Specialist Support Engineer

• Represent NetSun Software and communicate with customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex issues identified in company’s products or company’s services.

• Track support calls and product reliability.

• Create process or troubleshooting documentation in the support knowledge base.

Mar 2007 - Nov 2008

Technical Support Engineer

• Represent Oracle and communicate with customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex issues identified in Oracle CRM products.

• Track support calls and product reliability.

• Create process or troubleshooting documentation in the support knowledge base.