Delivery methods
We use fast and cost effective methods to ensure efficient and safe delivery of your order. We constantly review our carriers, and our delivery rates to ensure we offer a great delivery service at a competitive price.

All our items are despatched by a network of carriers including amongst others, Royal Mail and DHL.

We will do our best to despatch your order the same day, we are currently despatching 97% of all orders same day.

If you want to track your parcel, please use the tracking reference from your E-despatch notification that has been emailed to you. Please note that our trackable services are Royal Mail Special Delivery, TNT, FedEx and DHL. Parcels that are sent First Class Post and Recorded Delivery cannot be tracked. Should you have any difficulties please call 0845 100 1122 or email Info@Cooksongold.com.

If you are looking to order hazardous goods, please note that some carriers will not take these. If you want to purchase hazardous goods, please email your query to info@cooksongold.com. We will then be able to advise if this item can be sent to your country.

Can I order on-line and collect from our counters ?
You can now click & collect from our Birmingham Jewellery Quarter counter or our Hatton Garden Counter.

As you checkout simply select COLLECT in the delivery method box.

On the subsequent screens, you will be asked to select which counter you want to collect from and a pick up time.

The collection time is 2 hours from ordering if you are collecting from Hatton Garden or 1 hour collect time from Birmingham.

How do I return items?
Please complete the returns form here following the simple procedure.

If you are returning an item and you request for another product, then please be aware that a credit will be raised on the returned product. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment.

Returned goods will be credited at the price on the date of invoice if returned in their original condition, with a completed returns form

Goods returned for credit that were correctly supplied, or cut to your requirements i.e. sheet, wire, chain, etc, may be subject to a handling charge.

Sorry, but we are unable to cover the cost of return postage except where items are faulty or have been sent in error.

Part orders
Our on-line shop will highlight any out of stock items / part orders and provide you with three options. Simply choose one of these options as you checkout. The options are as follows:

1. I want my items quickly, please deliver all available stock items now, and send the remainder when available (at an additional postage cost.)*

2. Please group my items together and deliver all items on a nominate date (when all items are in stock)

3. Deliver all available stock, but forget about the balance/out of stock items.

* Please be aware that any items left on back order will be subject to an additional postage cost.

More help

Returns Policy

Cooksongold Returns Policy
At Cookson Gold, we are committed to selling high-quality products that we hope you enjoy using and working with, but we also know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. What we recommend you to do initially when receiving your goods is to check them carefully before using them.

Returned goods will be credited if returned in their original condition, and with a completed Returns Form. For special order items, such as bespoke cut bullion, please see below.

Goods accepted for return will be credited at the price on the date of invoice.

We will only refund return postage for goods not required if returned in less than 30 days. If the prepaid postage option is used and the return is over 30 days, we will deduct the cost from your refund. If you are returning an item due to a fault of ours, we will always refund postage charges but would ask that we choose the postage method.

If you request a refund, this will be normally processed within one working week.

Exchanging an item
If you are returning an item within 30 days and would like an exchange, then please be aware that a credit will be raised on the returned item. A new order will then be raised for the new product. If you pay for your orders using a credit or debit card, then we will contact you for payment. If you request an exchange, as the item was received faulty, then this is normally processed within one working week.

Please contact our Sales office on 0845 100 1122 if you require an exchange, alternatively you can clickhere to e-mail our Sales office.

Cancelling an order within 30 days
You may cancel stocked orders by giving us notice of cancellation within 30 days of the date of ordering, for manufactured orders please contact us. Such notice may be given by mail, fax or email (all contact details can be found at the bottom of this page). If you are cancelling because of a problem with the goods, please notify us of the problem at the time of cancellation by calling us on 0845 100 1122.

Special order items

We regret to advise that some special order items including some cut bullion will not be accepted for return. Please call us on 0845 100 1122 to discuss this further.

Item sent incorrectly
If items have been sent incorrectly, please can you contact our customer service team on either 0845 100 1122 or email at birmingham.sales@cooksongold.com. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.

Item is faulty or has developed a fault
For items that have been received faulty/ developed a fault, in the first instance, please can you contact our customer service team on either 0845 100 1122 or email birmingham.sales@cooksongold.com. We will then advise the next steps you need to take. This will depend on the item and when this was purchased as it may have to go back to our supplier for testing.

Return of items more than 30 days old
If you want to return items that were bought more than 30 days ago, we may still accept the item but there may be an administrative charge and exclusions do apply, e.g. if the bullion has been cut to some requirements. However, please call our customer service team on 0845 100 1122 or birmingham.sales@cooksongold.com

Company Details

Address:

Cookson Precious Metals Ltd,59-83 Vittoria Street,Birmingham,B1 3NZ

Company Registration No. 2775187 (England)

VAT Registration No. GB662 8580 08

Cookson Ecogold

Ecogold is recycled gold that has been recycled back via a traceable process into fine gold. The feed material for Ecogold comes in the form of scrap from market sectors such as the jewellery, giftware, medical and electronics industries.

When you buy Ecogold from Cookson Precious Metals you're purchasing a 100% recycled gold with none of the associated human or environmental problems that can sometimes be associated with mining. You're also buying gold whose origins will appeal to your customers - in an increasingly eco-aware marketplace.