Community

Games Rules

Dear players,

In order to play Twin Saga in the best conditions possible, it is necessary to follow some simple rules. You will find those rules listed below. Please note they are an addition to our Terms of Service and do not replace them in any way.

Account sharing

Account sharing/selling is against our rules and could lead to a permanent ban.

Naming Rules

When choosing a name for your character or guild, make sure that this name is not of offensive, sexist, racist or of a disturbing nature in any way.

Names that indicate that the player is an employee of Gamigo or Aeria Games are forbidden. This also includes but is not limited to the following list:

It is under the GM Team's discretion to change such names if they are considered unappropriate.If you want to rename again after that, you will have to purchase a Name Change scroll in the in-game Item Mall.

The GM team may permanently ban a character or an account if a character or guild name is of an 'unforgivable nature' (violence, extreme political views, etc).

Interacting with other Players

We expect our players to treat their fellow gamers with respect. Bullying, insults, racism, sexual innuendos, or moral harassment will not be tolerated and will lead to disciplinary measures up to a permanent ban.

If you witness such behavior, please inform the GM Team by sending us a ticket including at least one piece of evidence (screenshot, video).

Communication Rules

Chat spamming/flooding (sending the same message several times in a short period of time), insulting or accusing other players (public delation) is prohibited.

It is also not allowed to actively advertise other games (that are not run by AGE) via the above mentioned means of communication.

Asking for cheats, hacks, bugs, exploits, bots or other means of unfair gameplay is forbidden. So is a discussion promoting these topics. The exception is if a GM or GS is asking directly for information about these topics.

Begging is not allowed. Begging is when you repeatedly ask other players to give you money, items or services (such as Power Leveling) for free even though you have been denied this previously.

Advertising Gold selling or asking for someone to sell gold to you for real money is forbidden.

It is not forbidden to buy AP cards for in-game currency. However, please be aware that AGE does not support these transactions and will not assist players in case of a scam.

The official Server language is English. However, you are free to use other languages to communicate with your fellow gamers but please try sticking to English when communicating where everyone receives the message, eg. when speaking in the World Chat or on the forums/shoutbox.

It is also forbidden to circumvent a sanction on the forum by using a secondary account to post.

Grief-Playing

(disturbing other players through intrusive gameplay)

The following actions are considered intrusive:

- Spamming a player with group invites or other requests if the player has already declined.

- Stalking another player through several maps and towns if you are not actively communicating with the player. This is especially true if the player has asked you to stop this behavior.

Gamigo & Aeria Games and Entertainment employees and Game Sages

(Product Managers, Game Master, Game Sage)

Insults, threats, blackmailing or other negative/aggressive behavior towards a Gamigo or AGE employee or GM will immediately lead to disciplinary measures up to a permanent ban.

Players are not allowed to claim they are Gamigo or AGE employees or Game Sages if they can't prove that this is true. GM/GS impersonation is an automatic permaban.

Bug abuse

(Using bugs in-game to gain an advantage)

Using bugs in-game to gain an unfair advantage is not allowed. Bugs have to be reported to a GM or GS if reporting them through a ticket is not possible.

Exploiting

(Abuse of game mechanics)

It is not allowed to use game mechanics and possible weaknesses of the game to gain an unfair advantage or to manage actions that are not intended by the game.

Possible exploitable weaknesses have to be reported to a GM or GS or through the RT system.

AFK Farming

It is not allowed to repeatedly use skills to farm monsters for a prolonged period of time while being AFK (away from keyboard). Please note that doing professions in Meridia while AFK (fishing, mining, gathering) is an intended feature in Twin Saga and not a bannable offense, assuming that no third party software is involved to complete the QTE.

NPC/Objective Blocking

Please do not block an NPC with a mount or in any other way. NPCs should always be accessible by all players. This also includes any other game features such as mining crystals. Luckily, there's an option to disable (remove visibility) of other players through a button by the minimap.

Cheating and Bots

(Modifications to the game client & third-party programs)

Modifying the game client is not allowed.

Furthermore, it is not allowed to use illegal software (hacks, cheats, bots etc.) to gain an unfair advantage in-game. It's also not allowed to discuss or advertise such software on any kind of communication channel.

Players are not allowed to decode, manipulate or hack the data sent or received from the Twin Saga servers.

PvP Rules

Rigging matches is not allowed. This means an agreement between teams to allow the other side to win is considered ranking manipulation and exploitation.

Some players who get killed regularly tend to threaten other players. Threatening players is primarily harassment and is obviously subject to a penalty.

Players are not forced to endure insults and rage messages. While taunting in itself is not forbidden, please keep in mind that repeated taunting of a player can easily turn into harassment and will be treated as such.

IMPORTANT: This list isn’t exhaustive, but it doesn’t mean that actions that aren't listed in this thread are automatically allowed! We ask our players to use common sense. Disciplinary measures are applied according to the situation. This also takes past offenses and the weight of the current offense into account. This means that actions that would usually only lead to a temporary ban can lead to a permanent one depending on the history of the user and the context.

Thank you for taking the time to read these rules, we wish you a fun experience in-game! Please do not hesitate to contact us if any of those rules seem confusing, we will do our best to clarify.