Every once in a while we get an email like, "Help, I deleted eWallet and now all my wallet information is gone!" Yes, iOS (the iPhone/iPad operating system) will delete all of an application's data when the app itself is deleted (this is true for any app, not just eWallet). Fortunately, eWallet® for iOS provides several different methods to protect your data:

eWallet can sync your data to the Dropbox cloud

eWallet can sync your data to iCloud

eWallet can sync your data via a local WiFi connection to the optional eWallet for Windows PC (desktop) or eWallet for Mac versions

eWallet can create a backup using its built-in Email Wallet Backup feature

Restoring your wallet file

There are several ways to get your eWallet data back on your iOS device:

If you used the built-in backup-facility in eWallet to email yourself a backup, you can open that email (or send yourself a new email and attach your saved wallet) and eWallet on iOS will be able to open the attachment; just open your email on your iOS device, tap and hold the attached wallet file and choose to open it in eWallet

1. Restore system from iCloud or iTunes

2. Restore just the wallet file from iTunes

It may be possible that a backup of your eWallet data has been saved by iTunes automatically. We have no control over iTunes, so we cannot guarantee that iTunes has a backup of your data, but you could try to recover your data by doing this:

Open the "com.iliumsoft.eWallet" folder that you just created on your computer; your wallet will be in the "Documents" folder

To send the data back to your device, attach your recovered wallet (.wlt) file to an email message and send the message to yourself. Then, open your email on your iOS device. Tap and hold the attached wallet file and choose to open it in eWallet. This saves a new copy of your wallet file locally to your device for viewing and use.

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