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* This product is delivered via an international florist network and, due to stock issues, it may be necessary to substitute the product ordered with an alternate product of a similar style and equivalent (or greater) value and quality.

Delivery Reviews

Customer reviews of the overall ordering experience

(12)

Overall Rating:
4.4
Total Reviews: 12 Product:

ROSEMARY
| Mount Albert, Ontario | 15/07/2017 |

Excellent service considering the flowers were sent to someone in Canada. They arrived on time and were well received. My son always uses Serenata Flowers when he sends flowers to me and they are the best ones ever, they always last for two weeks, not like some of the big names that die within days.

Frances
| Calgary | 03/05/2017 |

I sent flowers for my daughter's birthday in Canada , they were beautiful and really made her day. Their customer service was brilliant, I accidently paid twice and they immediately returned the overpayment with no problem at all, I would definitely recommend them.

Robert
| Winnipeg | 23/04/2017 |

Trying to send flowers to my partner in Canada from the UK had previously been an arduous task,so when I tried Serenata I have to say I was pleasantly surprised how quick & easy it was, they were delivered the next day & by all accounts were stunning, she loved them. :)

The flowers were beautiful and the selection was easy. The delivery was as expected and the price was reasonable. I love that I can count on this company especially when ordering from the Internet! I would definitely recommend this company!

Excellent service prompt delivery to Canada and good price. Saw a phot o of the flowers ordered and they matched my expectations. Will certainly use this service again both to Canada and within the U.K. Thank you

Lesley
| Swift Current | 01/07/2017 |

The order processing online was easy and the delivery was made in good time. The recipients were delighted. All in all a seamless service. I would use Serenata Flowers again.

Next day gift delivery

All next-day courier delivered gifts are dispatched from our central production facility.

Deliveries are normally made between 8am and 8pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm.

If standard delivery is chosen, we cannot guarantee an exact delivery time

We do not guarantee to be able to follow delivery instructions.

International flower delivery

All international deliveries are passed to a relay network who then pass orders onto local florists.

We are unable to provide delivery notifications for international orders.

We do not guarantee to be able to follow delivery instructions.

Deliveries are normally made between 8am and 6pm by a florist local to the recipient address. However, during peak periods, deliveries may be made until 8pm.

In the rare event that a substitution is necessary when buying a gift, products of similar style and quality will be used, and the value of that substitution will always be of the same or higher value.

Q. Why are your flowers fresher?

A. Instead of lounging about for days in the back of the floral-equivalent of a cross-channel tour bus that crawls to all the florist shops across the UK, Serenata’s supermodel flowers travel in style and in double-quick time.

Q. How are the flowers packaged?

A. Very comfortably, very securely, and very elegantly.

Q. Do the flowers come in a vase?

A. Some of our arrangements do come with a vase included in the price. For those that don't, we display a range of appropriate containers in the 'Special extras' panel of the product page for you to add to your order if you so fancy.

Q. Can I order a vase to go with the flowers?

A. With the greatest of pleasure. If the flowers you're ordering are suitable for presentation in a vase, we'll present some appropriate choices on the product page for you to add to your order.

In the same way as you like to take off your coat and put down your bag, your roses want to get rid of any excess baggage. Carefully peel off any of the outer guard petals that look a little rugged – these were left on to protect against potential pre-arrival stresses. Likewise, remove any leaves that will be below the waterline of the vase, and untie any bits of string that are holding the stems together.