Frequently asked questions

What does the professional license include?

Each license entitles one named user to log in and edit documents in Displayr. This is called Edit mode.

Each license entitles the user to 1,000 hours of editing time per annum. This works out to be about 20 hours per week using Displayr on average.

The license does not permit any private publishing of documents (called View mode). This is purchased separately (see below). Documents may still be published as PDF, PowerPoint, or Excel files.

The standard Edit-time allocation should be enough for most regular users. If additional editing hours are required because you are using Displayr more heavily, these can be purchased in blocks of 1,000 hours.

The professional license is for one named user. Professional licenses may be transferred between users a maximum of two times per year.

The license does not include any training, and it does not include any consultancy or setup work.

Why/why aren’t I being charged sales tax?

Displayr collects sales tax based on nexus’s which we maintain in the United States of America. Where sales tax/VAT/GST is not charged we do not maintain any responsibility for use tax or any applicable international taxes.

How does collaboration work in Displayr?

When you sign up for Displayr, you get a personal account that only you may access.

At any time, you can choose to convert your account into a multi-user account, and invite other people to join. This enables you to collaborate. See Multi-User Accounts for more details on how to set this up.

You can join someone else’s account by requesting an invitation from the account administrator.

The set of documents is shared with everyone in your account. You can set access restrictions to prevent an individual from access certain documents.

Multiple people can edit a document at the same time.

When someone else is editing the same document as you, their initials will appear next to the page that they are editing.

Can I control who can view and edit the documents in my account?

You can control who can edit each document, who can view each document, and even who can view individual pages within each document.

This is done by creating User Groups and assigning permissions for each of your documents.

Are discounts available?

Quantity discounts apply to annual licenses only. The discount is automatically applied at the checkout.

# Annual Licenses

Discount

5+

10%

10+

20%

20+

30%

We do not offer educational discounts.

Discounts for non-profit organizations are determined a case-by-case basis. Typically, we only provide discounts for charities performing benign works. We typically do not provide discounts for research organizations, non-environmental political organizations, or government agencies. Please send an email to support@displayr.com, giving additional information about your organization.

Can licenses be transferred?

Professional licenses may be transferred a maximum of two times a year (i.e., the named user can be changed two times a year).

How many people can we have editing documents in Displayr?

This is only limited by the number of licenses you purchase. Licenses are purchased for a specific person, and a person can only be logged in on one device at a time.

What is view-mode?

View mode is when a document has been published to a webpage and someone views that webpage.

How is edit-mode time computed?

Whenever the app is doing a computation on your behalf, this counts towards the time. When you are looking at results, this also counts. As soon as the app goes to sleep, or you log out, the time stops.

How is view-mode time computed?

Viewing time is computed based on the number of hours that a server hosting a document is active. For example, if you have 100 people viewing the same document all for the same one hour period, this counts as one hour. If you have 100 people viewing each one of 100 different documents and each viewing for one hour, that counts as 100 hours of viewing.

How does someone view my document?

There are two ways to share your document for viewing by someone else:

Publish as a public web page. You can then send a link to the web page to anyone, and they don’t need a password to view it.

Publish as a private web page. You will need to invite people to your company account, and they will need to log in before they can view the document. They will not need a license to view documents.

Do API calls count as usage?

API calls count as view-mode time.

How can I check my usage levels for editing/authoring documents?

When you are editing a Displayr document, you will see a progress bar showing the proportion of time used (a percentage is shown on hover). If the usage is at a level that is so high that it is likely that an additional license will need to be purchased before the subscription year has completed, the progress bar will be shown in red.

If you click on the progress bar you will be taken to the Licenses page, which gives you additional information.

How can I check my usage levels for viewing of online reports?

Your Licenses page shows you how many hours of viewing time you have purchased and how many hours and minutes have been used.

When you have exceeded 50% of your annual usage, you will receive an email if your usage rate is such that you are likely to exceed your number of hours before the end of the year.

You will receive an email when your usage exceeds 80%, 90%, 95%, 99% and 100%.

When your usage exceeds 100%, your online reports will not be viewable. The viewer will see a page saying, “Additional licenses need to be purchased for this content to be viewed”.

Can edit-mode hours be shared across multiple users in my company?

Yes, but only for annual licenses within a company account. For example, if you have two users, then your company is entitled to an average of 80 hours per week. The breakdown will be shown on your User Page. There is no sharing of edit-mode hours across Trial licenses. Contact support@displayr.com to set this up.

Can view-mode hours be shared across multiple users in my company?

Yes, for all licenses within a company account. The total number of hours are pooled together. Contact support@displayr.com to set this up.

How is usage counted if you edit or view multiple documents at once?

If you edit, or view, multiple documents at once, the time in each counts towards your total usage. For example, if you are simultaneously spending 10 minutes editing two documents, this will count as 20 minutes.

How do I purchase additional viewing time?

Additional viewing time may purchased in blocks of 1000 hours.

How can I limit the amount of viewing of my document?

You can limit the amount of viewing of your document by:

Limiting access to the document to specific user accounts.

Archiving projects, so that they can no longer be viewed.

What is the maximum number of people that can view a document at any one time?

A document is hosted on a single server. If you have a very simple document, it can be viewed by many thousands of people. The more functionality that you make available to users on a document, the slower it will become particularly with larger data sets.

Can I purchase a license for the following year?

Yes, if you wish to purchase a license for the following year please contact us at support@displayr.com

Build your annual plan

Number of professional users at $2,399 per user per year

Professional users can create, edit, and export documents without restriction, subject to the amount of server time available. For more info see our Pricing FAQs.

Number of professional users

Expires in 12 months

$2399

Additional editing server time at per hour

Additional time may be required for heavy users (e.g., full-time users or for regular users of multiple servers at the same time).

Displayr saves you time by spreading calculations across multiple servers. For example, if you have Displayr open in two different browser tabs, calculations in one tab will not slow down computations in the other. You can continue to edit a document while long-running calculations are occurring in the background. Similarly, if you conduct multiple computer-intensive calculations at the same time in a Displayr document, these will be computed on multiple servers. In these instances, Displayr automatically runs on multiple servers. This saves you time, as you spend less time waiting for calculations to be completed. However, it also reduces your server time at an accelerated rate. For more info see our Pricing FAQs.

For heavy users (e.g., for regular use of multiple servers at the same time).

Editing server time included per user

1,000 hrs

Additional editing server time

Total

Expires in 12 months

1,000 hrs

$0

Server time for private dashboards at per hour

Professional users can make dashboards private (i.e., secure and not available to members of the general public). It is necessary to pre-pay for server time to host private dashboards. For more info see our Pricing FAQs.