Customer Service Management

Customer Service Management

The ServiceNow®Customer Service Management application
enables you to provide service and support for your external customers through communication
channels such as web, email, chat, telephone, and social media. Create cases as needed and route
cases to available customer service agents with the necessary skill sets.

Customer Service Management

Customer Service Management

The ServiceNow®Customer Service Management application
enables you to provide service and support for your external customers through communication
channels such as web, email, chat, telephone, and social media. Create cases as needed and route
cases to available customer service agents with the necessary skill sets.

Confirm

SubscribeSubscribedUnsubscribeLast updated:Tags:JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecemberNo Results FoundVersionsSearch preferences successfully updatedMy release version successfully updatedMy release version successfully deletedAn error has occurred. Please try again later.You have been unsubscribed from all topics.You are now subscribed toand will receive notifications if any changes are made to this page.You have been unsubscribed from this contentThank you for your feedback.Form temporarily unavailable. Please try again or contact
docfeedback@servicenow.com
to submit your comments.The topic you requested does not exist in therelease. You were redirected to a related topic instead.The available release versions for this topic are listedThere is no specific version for this documentation.Explore productsClick to go to thepage.Release notes and upgradesClick to open thedropdown menu.DeleteRemoveNo selected versionReset