To ensure every IvanaRosova garment is the perfect fit for you, please refer to our Size Chart and check our measurements. You can also use soon our online Virtusize Measuring Guide to help you find the best fit for your IvanaRosova designs.

Our model is 177cm (5ft 8in) high and she is wearing IvanaRosova size 34.

WAIST: Measure straight across the narrowest part of your waist. If you do not have a defined waist, measure across 40 cm (16 inch) below the shoulder.

HIPS: Measure straight at the widest point below the waist, usually 18 cm (7 inch) below the waist.

BACK LENGTH: Measure straight down from the highest point of the shoulder (usually where the collar meets the body) to the bottom.

BACK WIDTH: Measure straight across the back, from the outside edge of one shoulder (at the top of the sleeve) to the other.

SLEEVE LENGTH: Measure form the top of your arm all the way to your wrist , keeping the tape measure straight.

ARM CIRCUMFERENCE: Measure straight across the fullest part of your upper arm.

Currently we are selling and shipping to 44 countries in the world on a DDU (Delivery Duty Unpaid) basis. (The list of these countries please find below in this section). It means that the price of the Goods as it appears on the screen is a final price including shipping without duty taxes for countries out of European Union. The Goods are being shipped from Prague, Czech Republic.

We currently offer two shipping methods: Standard and Express. Express orders are given top priority.

FREE SHIPPING

IvanaRosova Fashion Group offers FREE Standard Shipping for orders with delivery within European Union, Middle East, USA & Canada. Orders can be also shipped next day by Express Shipping for an additional charge.

PROCESSING

Business days are Monday through Friday, excluding holidays. We ship all our Goods same day if placed latest by 3:00pm Central European Time (CET)/ Time zone offset: UCT+1.

International orders placed out of European Union require 1-2 working days processing time.

Orders placed during holidays require additional processing time and may take up to 5 business days to ship unless UPS Express shipping is purchased.

The shipping charges are automatically added to the product price in your shopping cart. For detailed information about specific charges per country, please take a look at the table below in this section.

We require a signature for any Goods delivered. At which point risk of damage for your purchased Goods passes to you. The same is applicable, if you have a specified recipient or different delivery address, then you accept that evidence of a signature is evidence of delivery fulfillment by IvanaRosova Fashion Group and transfer risk of damage responsibility in the same way.

PLEASE NOTE, we do not deliver to APO addresses in the USA. In case of countries using only PO Box and not having a postal code, please write your full address and contact details in order to make the delivery to your hands only.

HOLIDAY TIME

Because of volume, items purchased during holidays typically require additional time for processing prior to shipment. If you have any questions on an order you wish to place near or during holiday, please contact our Customer Care Team at customercare@ivanarosova.com to confirm that your order will be received in time.

We ship to all above mentioned countries outside of the European Union on a Delivery Duty Unpaid basis. This means the recipient will be liable for any local sales taxes or import duties which will be charged by courier on delivery. Duties and taxes are set by the destination country. IvanaRosova Fashion Group cannot be held responsible should local customs authorities delay the process, or wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty. Customers in Norway must provide the courier with their 11 digit National Security Number for Goods to be cleared by Norwegian Customs.

TRANSIT TIMES

If you would like to check the expected transport times, please check the country in the list below in this section.

PLEASE NOTE, once an order has been dispatched we are unable to redirect orders. Please be advised that IvanaRosova Fashion Group cannot be held accountable for delays in custom clearance.

LATE DELIVERIES

We aim to deliver items within 10 days to international addresses. Late deliveries could be due to a number of reasons; if you fell your package is late, the first step is to check the tracking code you received on your dispatch e-mail. Occasionally Goods may be subject to delays due to customs. The customer is responsible for providing any information required by customs to ensure the Goods are cleared.

TRACKING

When placing your order, please provide a mobile number and e-mail address in order to receive regular updates on the status of your delivery.

For your security, we are unable to change the delivery address once an order has been placed. If you are not in when the delivery is attempted, our courier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

REFUSAL OF DELIVERY

In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer’s method of payment. Shipping fees are not refundable for undeliverable shipment or refused shipments.

We ship to all above mentioned countries outside of the European Union on a delivery Duty Unpaid basis. This means the recipient will be liable for any local sales taxes or import duties which will be charged by courier on delivery. Duties and taxes are set by the destination country. Ivanarosova Fashion Group cannot be held responsible should local customs authorities delay the process, or wish to confiscate any items or charge any import duty. The recipient is responsible for paying the duty. Customers in Norway must provide the courier with their 11 digit National Security Number for goods to be cleared by Norwegian Customs. Deliveries to Croatia may take up to 14 days due to Customs restrictions.

TRANSIT TIMES

If you would like to check the expected transport times, please check the country in the list below in this section. PLEASE NOTE, once an order has been dispatched we are unable to redirect orders. Please be advised that IRFG cannot be held accountable for delays in custom clearance.

LATE DELIVERIES

We aim to deliver items within 10 days to international addresses. Late deliveries could be due to a number of reasons; if you fell your package is late, the first step is to check the tracking code you received on your dispatch e-mail. Occasionally goods may be subject to delays due to customs. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

TRACKING

When placing your order, please provide a mobile number and e-mail address in order to receive regular updates on the status of your delivery. For your security, we are unable to change the delivery address once an order has been placed. If you are not in when the delivery is attempted, our courier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

REFUSAL OF DELIVERY

In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer’s method of payment. Shipping fees are not refundable for undeliverable shipment or refused shipments.

These are the Terms and Conditions which apply to Your purchase of clothing, accessories and other goods (“Goods”) from IvanaRosova Fashion Group Website at www.ivanarosova.com (the “Website”) and to any visit and/or use of the Website to the extent applicable to the users of the Website, who do not purchase the Goods.

The Website and Goods are provided by IvanaRosova Fashion Group s.r.o., a Limited Company registered in Czech Republic under number 04561601 with a registered office at Karolinská 654/2, 18600 Praha, registered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 249750 (“We”, ”Us”, ”Our” or “IvanaRosova Fashion Group”) when we refer to “You” and “Your” We mean the purchaser of Goods or the user of the Website, until it becomes the purchaser of the Goods.

By agreeing to these Terms and Conditions, You represent that You are at least the age of majority in Your state or province of residence, or that You are the age of majority in Your state or province of residence and You have given Us Your consent to allow any of Your minor dependents to purchase the Goods and/or to use this Website and to be bound by the Terms and Conditions.

These Terms and Conditions form a legally binding contract between Us and You. Your acceptance of the Terms and Conditions is given when You purchase Goods from Us and to the extent applicable, i.e. parts unrelated to the purchase of Goods and their delivery, but rather dealing with the use of the Website, in particular Third Part Tools, Third Party Links, User Comment, Feedback and Other Submissions, Prohibited Uses, Personal Information, Errors & Omissions, Copyright, Disclaimer, Indemnification, Legal Governance and Complaints, at the moment You start using the Website. You should read these Terms and Conditions carefully before buying anything from this Website or continue browsing the Website. Your continued use of Our Website means that You have accepted these Terms and Conditions and the Privacy Policy.

We reserve the right to change the Terms and Conditions under which the Website and the Goods are provided. Any such change in these Terms and Conditions will be effective to all new orders and new Website access, once included in the text of these Terms and Conditions will be published on the Website. You should check the Terms and Conditions posted on the Website periodically to ensure that You are aware of and comply with the current version.

This part sets out some terms about the information on the Website, descriptions of Goods and how to use the Website.

Separate notices and disclaimers apply to Your use of the Website. By placing Your order with Us or continue browsing the Website, You are accepting these Terms and Conditions and also agree to the notices and disclaimers being placed on and being a part of the Website.

We try to make sure that all information on the Website, including descriptions of Our Goods, and listed prices are accurate at all times, however, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if We reasonably think that such an error has affected Your purchase of Goods We will undertake the reasonable effort to let You know. However, because We undertake these steps and unless explicitly prohibited by applicable laws, We will not be liable to You for any errors on the Website whatsoever, unless caused by Our willful misconduct or gross negligence.

You should bear in mind that buying clothing and accessories over the Internet provides a different shopping experience to buying in store. In particular You acknowledge that the colours which are shown for the Goods on the Website will depend on many factors including Your display settings and may differ slightly from the color in Our Website;

All sizes and measurements are approximate

All Goods are subject to availability – We may not be able to supply Your order

Any delivery estimates given on the Website or by email are estimates only

The Goods and promotions which are offered on the Website may not be available in-store and vice-versa

You are responsible for ensuring that Your login details, password and all other details in relation to Your account remain confidential at all times.

PURCHASING GOODS ONLINE

This part sets out some terms which apply to Your purchase of Goods from Us through the Website. Prices for Our Goods are subject to change without notice. You make an offer to purchase a product from Us (Your “Order”) by completing the staged process on the Website concluded by the confirmation of Your Order.

Your Order only constitutes an offer to purchase the Goods from Us, and does not form a binding purchase contract until accepted by Us as specified below (the “Order Acknowledgment”). When You order more than one product Your Order contains a series of offers for each product individually.

This Order Acknowledgment email will contain Your Order number, details of the Goods ordered and a delivery time estimate. Note that this email is only to acknowledge that Your Order has been received, and is not an acceptance by Us of any offers to purchase Goods. We must receive full payment of the price of the Goods (including any other fees, duties and delivery charges to the extent applicable) specified in Your Order before We can accept any offers based on Your Order. Where You select to pay by credit or debit card We will process the payment at the time of preparing Your Goods for dispatch.

An offer made by You to purchase a product shall only be deemed to be accepted by Us and the binding purchase contract concluded, when We dispatch that product to You and send You an order dispatch email which includes details of the Goods. We reserve the right to refuse any offers in Your Order prior to the acceptance. If a product is not available We will include details of the unavailable product in the order dispatch email. A product which is not available will not be included in the purchase contract and Your credit card will be refunded with the original price of the Goods that are not dispatched due to their unavailability and which are not part of the purchase contract. Under no circumstances will We be liable to You for any additional amounts.

We can only accept order for Goods that are in stock. In exceptional circumstances, if We are not able to fulfill Your Order We have accepted via the order dispatch email, Your credit card will be refunded with the original price and We will notify You by e-mail. Under no circumstances will We be liable to You for any additional amounts.

You agree to provide current, complete and accurate purchase and account information for all purchases made at Our Website. You agree to promptly update Your account and other information, including Your email address and credit card numbers and expiration dates, so that We can complete Your transaction and contact You as needed.

All prices and charges on the Website are in Euro currency. Delivery charges will be applied based on the delivery address chosen and these will be displayed in the order process and You will be informed about them before the confirmation of Your Order. All prices are, unless otherwise stated inclusive of VAT and other applicable taxes, but exclusive of any duties, import duty, delivery charges and custom charges, if the Goods are delivered to countries and territories outside the EU. For more details, see the Shipping document that forms an inseparable part of the purchase contract and it is available here https://ivanarosova.com/pages/shipping-delivery .

IvanaRosova Fashion Group reserves the right to refuse to supply any person for whatever reason.

CONDITION OF GOODS

IvanaRosova Fashion Group makes every effort to deliver items in a pristine condition, however parcel delivered by a courier may have marked or damaged packaging. Please be assured that this is in no way reflective of the condition of the Goods inside.

THIRD-PARTY TOOLS

We may provide You with access to third-party tools over which We neither monitor nor have any control nor input.

You acknowledge and agree that We provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to Your use of optional third-party tools. Any use by You of optional tools offered through the site is entirely at Your own risk and discretion and You should ensure that You are familiar with, and approve of the terms on which tools are provided by the relevant third-party provider(s).

THIRD PARTY LINKS

Certain content, products and services available via Our Website may include materials from third-parties. Third-party links on this Website may direct You to third-party websites that are not affiliated with Us. We are not responsible for examining or evaluating the content or accuracy and We do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure You understand them before You engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at Our request You send certain specific submissions (for example contest entries) or without a request from Us You send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively “Comments”), You agree that We may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that You forward to Us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

We may, but have no obligation to, monitor, edit or remove content that We determine in Our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions or any applicable laws.

You agree that Your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that Your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other software that could in any way affect the operation of the Website or any related website. You may not use a false e-mail address, pretend to be someone other than Yourself, or otherwise mislead Us or third-parties as to the origin of any comments. You are solely responsible for any comments You make and their accuracy. We take no responsibility and assume no liability for any comments posted by You or any third-party.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms and Conditions, You are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate Our intellectual property rights or the intellectual property rights of others; (d) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related website, other websites, or the Internet; (e) to collect or track the personal information of others; or (f) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. We reserve the right to terminate Your use of the Website or any related website for violating any of the prohibited uses.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by Our Privacy Policy that is available here https://ivanarosova.com/pages/privacy-policy. By accepting the Terms and Conditions as specified here above, You agree with use of Your information as defined in the Privacy Policy, including its use for receiving commercial communication and for other marketing purposes.

ERRORS & OMISSIONS

While every care is taken to ensure that all information on this Website is correct, there may still be errors or omissions. If You find an error or omission please let Us know by emailing on customercare@ivanarosova.com and We will correct it as soon as possible after verification.

COPYRIGHT & OTHER RIGHTS

The Website and all text, images, information, photographs contained within it, are owned by and licensed to IvanaRosova Fashion Group. The copyright and all other intellectual property rights in the content contained on the Website are the sole and exclusive property of IvanaRosova Fashion Group.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use, You may browse the Website and print its contents for this purpose only. You may not use, transfer, copy or produce any part of the Website in any form or by any means except for the sole purpose of viewing its content for Your personal use, unless You have the express written permission of IvanaRosova Fashion Group.

DISCLAIMER

IvanaRosova Fashion Group makes every effort to keep the Website up-to-date but cannot guarantee that this Website and its content is completely free of technical errors. By using this Website, You acknowledge that You take full responsibility for all costs associated with all necessary servicing or repairs of any equipment You use in connection with this Website. We are also not liable for any damages associated with the use of this Website however caused.

IvanaRosova Fashion Group’s total liability for any claim howsoever arising from any use of the Website, or purchase of any Goods or in connection thereto, shall be limited to the damage and/or loss caused directly by IvanaRosova Fashion Group and any of its partners, officers, directors, agents, contractors, license, service providers, subcontractors, suppliers, interns and employees and it shall not exceed the price of the Goods (in relation to which the damage occurred) supplied by IvanaRosova Fashion Group to a particular customer, together with any postage costs incurred, except for the willful misconduct and gross negligence conduct on the side of IvanaRosova Fashion Group and/or any of its partners, officers, directors, agents, contractors, license, service providers, subcontractors, suppliers, interns and employees as confirmed by a final and binding court ruling. IvanaRosova Fashion Group shall not be liable for any consequential customer loss, any loss of profit, third party claims against any user of the Website or the customer, even if reasonably foreseeable or even if IvanaRosova Fashion Group is advised of the possibility that the customer and/or user of the Website may suffer any such loss, whether this arises from a breach of duty in contract, statutory duty, tort or in any other way.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless IvanaRosova Fashion Group and Our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, license, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of Your breach of these Terms and Conditions or the documents they incorporate by reference, arising from Your acts of negligence, fraudulent acts or omissions, misrepresentations , or default on Your side, or Your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms and Conditions such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities (that are by their nature survive the termination hereof) of You and Us incurred prior to the termination date shall survive the termination hereof. These Terms and Conditions are effective unless and until terminated by either You or Us. You may terminate these Terms and Conditions at any time by notifying Us that You no longer wish to use Our services, purchase Our Goods, or when You cease using Our Website. If in Our sole judgment You fail, or We suspect that You have failed, to comply with any term or provision of these Terms and Conditions, We also may terminate this agreement at any time without notice and You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny You access to Our services (or any part thereof).

ENTIRE AGREEMENT

The failure of Us to exercise or enforce any right or provision of these Terms and Conditions, or any other document that form an inseparable part thereof (see a non-exhaustive list thereof below) shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by Us on this Website or in respect to the service and/or Goods’ purchase constitutes the entire agreement. The understanding between You and Us, govern Your use of the Website and purchase of the Goods, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between You and Us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Documents that are inseparable part of the agreement between You and Us:

This Website, its contents and any contracts arising out of it or concluded in relation to the use of it are governed by Czech Republic law, in particular Act No. 89/2012 Coll., Civil Code. By entering into a contract You and Us agree to submit to the exclusive jurisdiction of the Courts of Czech Republic having its jurisdiction based on the registered office of IvanaRosova Fashion Group.

COMPLAINTS

We will always strive to offer the very best level of service to all Our customers, but should You wish to raise a complaint, please e-mail to customercare@ivanarosova.com or call Us on +420 222 76 18 12 and We will do Our best to resolve Your complaint as quickly as possible.

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