Some modern telephone systems (such as wireless and VoIP) use voice activity detection (VAD), a form of squelching where low volume levels are ignored by the transmitting device. In digital audio transmissions, this saves bandwidth of the communications channel by transmitting nothing when the source volume is under a certain threshold, leaving only louder sounds (such as the speaker's voice) to be sent. However, improvements in background noise reduction technologies can occasionally result in the complete removal of all noise. Although maximizing call quality is of primary importance, exhaustive removal of noise may not properly simulate the typical behavior of terminals on the PSTN system.

The result of receiving total silence, especially for a prolonged period, has a number of unwanted effects on the listener, including the following:

the listener may believe that the transmission has been lost, and therefore hang up prematurely.

the speech may sound "choppy" (see noise gate) and difficult to understand.

the sudden change in sound level can be jarring to the listener.

To counteract these effects, comfort noise is added, usually on the receiving end in wireless or VoIP systems, to fill in the silent portions of transmissions with artificial noise. The noise generated is at a low but audible volume level, and can vary based on the average volume level of received signals to minimize jarring transitions.[2]

In modern VoIP products[example needed], users may control whether they want comfort noise enabled or disabled.

Many radio stations broadcast birdsong, city-traffic or other atmospheric comfort noise during periods of deliberate silence. For example, in the UK, silence is observed on Remembrance Sunday, and London's quiet city ambiance is used. This is to reassure the listener that the station is on-air, but primarily to prevent silence detection systems at transmitters from automatically starting backup tapes of music (designed to be broadcast in the case of transmission link failure).[4]