Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

Share Your Pain

Vodafail.com is no longer accepting complaints.

Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.

Have had Vodafone Mobile Wireless Broadband for 12 Months now and when I first got it was constantly dropping out even though I live right next to Brisbane city with usually no less then 4 bar strength! However, my connection shows up Local Connection only and usually coincides with the signal going to HDSPA from 3G Network. When I explained the drop outs seemed to coincide with this the woman on the other end laughed and said HDSPA was better. Clearly, it can't be better if I can't get on line! I have not moved and since around the beginning of December it has started all over again!! Took me almost an hour of logging on and off just to check emails the other night! So tired of it and still have 12 months of contract left! Surely a contract works both ways ie if I don't pay I break the contract but if they don't provide a service THEY break a contract! I think it should be as simple as they aren't providing the service they are supposed so should be able to leave the contract now!

im on pre-paid with vodafone and my credit is not lasting as long as usual.have called customer service a number of times and no result.my phone drops out even when asking for help from their customer service.been vodafone customer for many years but fed up now.quick to take our money and credit and not looking after your customers at all.

I am using Mobile Vodafone Broadband, but via another Company that use Vodafone lines and I have to say the Connection here is poor a lot of the time! Recently I had no data getting thru at all and rang my Company who checked out a few things to make sure I was in a Coverage area which I was and then said they would have to contact the Technical support department which turned out to be Vodafone. I was told that it might take weeks for the problem to be resolved because of the Christmas break coming up! When I strong protested they said they couldn't do anything and would ring me back in and hour which never happened, so I had to ring them again. Still nothing resolved.

Fortunately the very spotty and unreliable coverage I do get returned in the afternoon. But still the Coverage is often very poor.

I would not have signed up for this if I had know Vodafone would be so unreliable!

After watching Today Tonight I was happy to see that it wasnt just me and my boyfriend that have dramas with Vodacrap.
We live in Pacific Pines that is on the Gold Coast in a huge residential area and we dont get one bit of reception! At all! We had to install a home phone and that is an expense we didnt wish to have, but we had to install it.
Because we have no reception, when we get out of Pacific Pines and into differnt areas, I get some recpetion along with heaps of voicemails (due to my work) and then I have to pay to hear at least 5 voicemails each time I leave my house!
In addition, I work for the media and I am on my phone constantly and my phone always drops out, which then means I have to call back - costing me dearly.
I would hate to think how much I have spent.

my reception is crap 80% of the time takes for ever to send a text and to get on the internet phone calls which ive never heard ring could of missed on a sale as wanting to sell a camper trailer there was no missed call on my phone just that the service was'nt there sick off speeking to indian mongs which u can't understand

they have some Indian calling my home to upgrade my hanset. I told this guy 'Kevin' I dont want it, in turn I was abused, when I asked if he understood, he said I SHOULD LEARN TO SPEAK ENGLISH!!!! wtf?

Sick of getting the same message about 20 times some times right though the night very frustrating in the early hours of the morning when i have young children ... Or the messages I send are being sent over and over again and being charged for it... OVER IT

I could go on and on for hours about how much I HATE Vodafone. Having signed up for a Wi-fi usb & a mobile plan for my business, Vodafone promised great coverage & 5GB of data. I got to the point that I was SO frustrated with the constant call drop outs, internet disconnecting, hour + wait when calling 1555 and the fact that to take a call I needed to stand in the field outside my house - I blew up. I rang Vodafone maybe 15-20 times over 3 days, only to be hung up on 3 times, calls never returned and one "Team Leader" Jared was so unhelpful and rude, I had almost lost hope. All I wanted was OUT of the plans, and to not pay the $1500 they were asking of me "because I moved house". Apparentely, if you move house, you should check your Vodafone service first and move according to where you get service- but no one can tell you where this is written in the contract. I had it out with one woman (and I have to say I was very restrained considering I was FURIOUS) and eventually agreed on a deal to get out of both deals for a certain amount - she told me to sign up with a "better" provider and suggested Telstra (ha!) and said as soon as I registered with them, they would send the final bill. I signed up with Telstra that day. I have since received 2 normal monthly bills. The thought of calling them and sitting on hold for over an hour is too much for me right now, and I will deal with it in the New Year - all I want now is out of the contract and I'm not willing to pay at all. I hope this lawsuit goes ahead, because someone has to do something. If it's reception you're after - hit Telstra.

DOnt get reception anywhere 99% of the time. When reception is achieved it is only temporary, specially if you would like to make a call, it seems to sense phone in hand and straight away loses all reception. ive recieved messages several days after being sent, from my girlfriend sitting right next to me while i have reception. standing perfectly still balanced on one leg hand gently rubbing head (exercise needed to get enough reception to make the call) the call is broken and switching to the other leg is often required to here a short scrambled (lack of reception) sentence. I might add, I have a vodafone tower around 500 metres from my house and it is visible from my balcony, i still have no reception. vodafone has my area listed as a full reception area... dont think so. When i went to leave the network because of this bad reception somehow no other telecom network would accept me (full time employment, well payed, perfect credit, etc.) I can however rejoin vodafone.. coincidence? now that i have rejoined im getting monthly calls from telstra, optus and virgin asking me to join their networks. WTF? Fuck you vodafone

I recently moved from Telstra to sign 4 new services with Vodafone.
MISTAKE!!!
Nothing works......MMS takes days to send and receive, voicemail is received 2-3 days after they have been sent and the phone drops out of 3G reception so often that my business associates can never get a hold of me and my data services are nothing short of a joke.
I predominantly use my phone at My Gravatt, 7km's from Brisbane CBD, and Main Beach, 2.5 km's from Surfers Paradise. You'd think these areas would deliver great range.....NOT!
A phone and data service in a metro area should deliver seamless service that shouldn't require any of your attention at all. No-one should have to deal with performance issues on the hour, every hour, every day. Not to mention burning hours of our time on hold to offshore call centres who's care factor doesn't even rate ......we've all got better things to worry about.
Thanks for all the headaches Vodafone!
I want out but can't seem to get anyone at the other end of the phone to grant me a cancellation of my contract. Any help from anyone on this forum would be appreciated.
There is nothing good about vodafone.
Please......get me out of this!

#7263 here again. I forgot to mention that it also took over 12mths to change my surname with vodapain. They just do not listen or heed new info uploaded on website which by the way often was offline in late 09 early 2010.

Vodafone overcharged! On the inquiry text and unofficial balance I get when I inquire, it says that I have not exceeded my limit. However I am paying 2x my plan! Because I am in contract, I can not swithc to other network. Soooo frustrating

I have had charges on my bills for something I didn't even sign up for. I recently got a new phone through them and when I had a look at my new bill I noticed a charge of $10.00 for some internet package I didn't know anything about. Through insistance they finally looked into it and found I was right. This had been going on for 3 months. If I had not taken much notice of what was on the bill I would have been out of pocket even more. They have done a credit of $30.00 to my account now but I urge people to really check your bills.

7292 Someone from QLD thinks vodafone is I have no reception at 28 Dec 2010 06:03:04 PM

I cannot recieve calls or call anyone without driving into the middle of town. I get delayed text messages and cannot access internet anywhere I have tried. The Vodafone website said I would have full coverage of everykind. Not happy having recently switched from the great coverage three had available.

I am losing connection all the time.. they are sending messages i am sending 3-4 times in a row, but only showing it as sent once in my sentbox... The only reason i am with them prepaid is that Optus doesnt roam in NZ ...

My partner and I both signed up for 24 month iphone contracts in a vodafone store at the end of 2009. We live in Beerwah, QLD and we were assured that our area would have complete 3G coverage. However this was of course not the case. We could not make phone calls or receive txt messages at all! I must have called them about 10 times to resolve the issue. The first time they said the would get back to me within 48 hours but they never did... in fact when I called back again they had no record of my issue. It was a month and a half that this was going on and in the end my partner and I SOLD our iphones after being told by vodafone that the issue was due to the antenna in the phones. (I knew this was a possibility, however I put my mums telstra sim in my iphone - completely fine, full bars) So we repalced our iphones with HTC desires and of course have little or no reception again. I called again about the issue and they said they would cancel our contracts, but we had to SEND BACK THE IPHONES! Why didnt they say that before?!?! Instead of telling us its not vodafone and to try other phones?? Anyway, we pay $80 a month for contracts with $400 caps and we dont even come close to getting our money's worth... can't even send a text message in an area that is supposed to be full 3G coverage. Vodafone, your customer service is dreadful and your coverage is even worse.

I recently went to Fiji for 5 days, before leaving I checked my rates on roaming, reset my counter so I knew how long I was talking for and switched off data roaming as advised on the vodafone website and told by staff. I received a text once I landed which said to receive a call would cost $1 per minute yet advice I had was I would only be charged standard call rates, hence I elected to phone back to Australia as it would be cheaper than to receive a call. On the final day my phone had been suspended hopefully they thought it was a security breach yet the numbers they sent me in a text were not working numbers. When I landed back in Brisbane I went to the Vodafone booth at the airport and he had to give me a new sim card but could not activate my phone for outgoing calls or texts. I called the following day and it was re activated but I have a bill for over $2000. $1100 in calls and the remainder in data. I have mananged to get a credit for $866.87 for some of the data roaming but they have not credited me anything back on the calls. My calculations I was on the phone for 4 hours and 30 odd mins and even being generous my calls should not of been over $500.
As for MMS, forget it my son sent some on Christmas day and I received the last one (I think) at 5.23 am this morning. This is a common problem, as is not being able to use the internet e.g. facebook and twitter are the worst on a regular basis. I talk to another Vodafone customer frequently and when he is on the M5 in Sydney and I am on the Gold Coast his phone cuts out on a major motorway.
I have been a Vodafone customer for approx 12 years.

I was watching the today tonight story about vodaphone (VODAFAIL) and surprise surprise my wireless broadband dropped out. I am supposed to get full coverage and the most I have ever has is 40%. Vodaphone needs to pick up it's act, we pay good money for below average services.

7282 Someone from QLD thinks vodafone is So So SO Fail at 28 Dec 2010 06:00:44 PM

I am now on my 5th blackberry storm handset... instead of just swapping out the phone for one that actually works and doesnt drive me crazy... they keep sending them away and just sending me new handsets... i have spent months of my plan with a crappy loan phone while paying through my ass for this plan!! but they are losing the most cause they have to keep sending me brand new handsets!! And now my latest handset is screwed and i can upgrade in 3 weeks in the 3 month buffer but they wont let me upgrade early... they want me to send the phone away... again and as soon as i get it back ill will be upgrading so why not let me upgrade now??

28 Dec 2010 06:04:42 PM: keep trying different stores, after my 4th Blackberry storm I went into a store and they gave me a phone of my choice, although I did have to start a new plan but I did have over 12 months left on the Blackberry plan.

28 Dec 2010 06:09:35 PM: You do realize that this is a Blackberry issue and not Vodafone....Dont just post for the sake of posting....

Metro Brisbane area and constant drop outs or having to find out that people tried calling but saying that the phone is switched off or not in coverage area even though the phone is on and in metro areas..Trying to contact customer support doesn't work nor does getting a vodafone staff member to try either..Having unlimited calls ect is no good if you can't use it..Now with Telstra and MUCH better..

I have new phone too, guy who sold me it didn't know what he was doing, I received bills from my old company and vodafone, charging me as if i was with them. Then get that sorted after 5 months of hardwork on my part. Then i txt and my family and friends they may get 1-2 days later, or at some ungodly hour of the night(when i sent it that morning . Sitting at home now, my husband who is on different provider has full bars, I have 1 maybe 2 and drops out.And a little while back didn't have coverage for 24 hours or so, got an email saying sorry from vodafone. My daughter went to recharge her phone and they told her to change to talk and txt, then next time she goes to charge she told to has to change to another thing!!!?

7274 Someone from QLD thinks vodafone is A Let Down at 28 Dec 2010 05:59:52 PM

My husband and myself have been with vodafone for seven years and have never had any dramas until the last probably 6 months. I upgraded to an iphone 3gs about 6months ago and after about 2 months of having it i started to have trouble sending messages and making calls so i went into my local vodafone store to make sure it wasnt the phone itself and they proceeded to tell me it was their network as they werent expecting the iphones to take off and there was too many people on there network and it was in the process of being up graded, well im still witing for that upgrade to be completed as i am now experiencing more and more problems. I can never get a hold ofmy husband (who is with vodafone) i cant get on facebook or my net banking which is a bnig pain in the a$$. I am ready to leave vodafone if this isnt fixed

I rang vodafone 3 months ago to change my details, while i was on the phone talking to the rep the phone kept dropping in and out due to this i was not sue if the could hear me and when I go to the point of changing my address they got it wrong. Two
months later When I rang back to see why I was not receiving my bill I was just told to register to my vodafone and I still was not told or given my bill & in formed that it was going to the wrong address. Not happy vodafone!

Vodafone have to have the poorest Customer Service I have ever experienced. I hold for over an hour only to be greeted by someone who can barely speak English! (this is in no way shape or form a racist comment. It does, however, show that Vodafone are using 'cheap labour' instead of pumping their profits back into Australia)

When i call to top up my credit it says i am on a Flexi cap so i buy flexi cap credit and when i enter my credit pin it says "Sorry this pin is not used for your services"

28 Dec 2010 06:01:57 PM: Ah! you have to ask for flexicap credit! Buying it from a supermarket? Like they don't know! Don't care. Buy from a real phone store why don't you. At least you might get some propper advice. $29 is a flexicap credit $30 is not. Learn you plans read the brochures! Ignorance is no excuse!

28 Dec 2010 06:06:26 PM: Ah! you have to ask for flexicap credit! Buying it from a supermarket? Like they don't know! Don't care. Buy from a real phone store why don't you. At least you might get some propper advice. $29 is a flexicap credit $30 is not. Learn you plans read the brochures! Ignorance is no excuse!

28 Dec 2010 06:08:45 PM: Ah! you have to ask for flexicap credit! Buying it from a supermarket? Like they don't know! Don't care. Buy from a real phone store why don't you. At least you might get some propper advice. $29 is a flexicap credit $30 is not. Learn you plans read the brochures! Ignorance is no excuse!

Vodafone has the most unreliable coverage of all the networks I have ever been with. At most I have 2 bars reception at my home in Warner (not exactly rural or anything) and this is so variable I have basically written off using my mobile at home. Sending and receiving MMS is a nightmare, usually taking several hours at least for them to send or be received. I am constantly seeing 'No Service' or 'Searching...' on my phone, even in the CBD. Coverage drops out second to second and with each step.
COME ON VODAFONE, GET YOUR ACT TOGETHER!

Constant drop out of calls.
Constant drop out of calls.
Constant drop out of calls.
Very late voicemail.
Even when there is full 3g and signal there is often limited internet use.
10year custom yet no loyalty scheme...

My bills have been addressed to the incorrect name for over 3 years despite numerous requests to have it changed and numerous staff saying "Oh sorry, it's all fixed now".
When I phoned to make a complaint, I was on hold for over 2 hours and then finally got some Indian fool who told me "Sorry we're closed now and I'm the only one here so you can't speak to a manager... But I'll have one call you back tomorrow night". Well it's been 3 months and I'm still waiting on that phone call.
I had so many phones drop out despite my phone saying I had full coverage. I had voicemail messages coming through a week late.
I finally cancelled my contract but it cost me a couple of hundred dollars to do it!

I took out a contract in July this year, after the recieving the phone. I was not happy with the phone itself. The battery life was terrible poor mobile and data coverage. I called vodafone and after numerous efforts to talk to an actual person I finally got through. Thy told me to go to my nearest vodafone store the only problem was that it is over an hour away.

They then told me that they would send a postage bag and I could send the phone back the only problem is that I never received the bag. After trying to call back again numerous times. I got defeated and have put up with poor service in both mobile coverage and data coverage ever since. I dont even get coverage in my own house. I constanly miss call and some voice mails dont come through until hours later. I use this phone for my small business also and it has cost me customers.

I tried to transfer the contact to my mother who lives in Sydney thinking that she might get better coverage than me in Rockhampton Queensland. Vodafone then told me I have to go into a store with my mother otherwise we cant do it. If they dont know Rockhampton is a 22 hour drive from Sydney.

I recently canceled my contract with vibraphone for two many reasons to mention.They offered me an early exit payout figure i agreed to this - then they sent me a bill for triple the amount i KEEP CALLING AND ALL I EVER GOT WAS SOMEONE IN INDIA-how do i know as the person said they were based at the airport that's very strange as i work there and they could not even describe the area hm mm.even though my contract does not exist iam still being billed go figure-then they send me an automatic debt collection letter for $48.00 wow this is the last straw.
I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue with you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, asking Vodafone to terminate my contract and my sons as well. They are yet to get back to me.

Constant drop outs, on hold for 50 mins to be connected and drop out three times in a row... billing errors... anyone read this you need to know you can demand the write of an entire bill.... for your trouble. i have had $150 written off over the last month for their constant screw ups and being stuck on hold... also had no messages come through for hours then being flooded with 15+ messages...and poor reception.... iphone 4 combined with vodafone is an epic fail for reception....

Service Provider is Transact from the ACT. Outside of NSW/ACT, Vodaphone is the carrier. Being in QLD it is very hard to get coverage and even a phone call from someone in NSW that doesn't drop out. Basically I don't understand why all carriers can't have NATIONAL coverage.

People call me to be told I am unavailable or my ph is turned off. I never turn my ph off!
People getting my texts hours or days after I send them!
Ph calls dropping out all the time!
NOT HAPPY VODAFONE !!!

About a month ago I reported vodafone to teo as somehow my husbands phone account had been muddled with another vodafone's customer. After a vigorous 3 days of constantly having a phone to my ear (mind you 95% of the time i was on hold) I continuously got told that they could not access my account without the correct personal information. I then got on my web account which had another ladies name as well as all of her information, bills and phonecalls. Finally after contacting TEO I got a phone call from a vodafone representative willing to listen. As my vodafone phone was out of action I had to rach up my optus bill which still sits at a total of $600 + as I simply can not afford to pay it. Vodafone keep telling me that they are compensating my account by giving me 9 months credit but since then they have added a subscription to the account which i've been told was authorised and is on contract which can't be canceled. I added no such thing to my account. Also I've still got the other customers details on my account page. And they refuse to take responsibility for my optus bill so i've got optus threatening debt collection etc...

the only sufficient compensation is for vodafone to cancel my accounts with them... and i'm not going to give up until this has happened.

the phone keeps droping out allt he time we were in stroms the other day and lost power to my house and we could not even ring anyone to find out what wa sgoing on as the service was not there and every time the customers ring me i loose clients as im in realestate and have lost sale due to customer mnot been able to reach me in time or days later receiving texts lol

I only receive about half of my txts and nearly all of my phone calls drop out for no reason, even for an important job interview! i only just changed over and now feel like the biggest chump. thanks guys

I used to have Vodafone for my mobile, now i'm with Virgin, guess what? I went on a road trip to Adelaide, Ballarat and back to Brisbane in the week before Christmas. On Virgin i was without cover for about 4 hours for the whole trip!! Not bad considering at home in suburban Brisbane I get that every day!! And let's not forget the mobile broadband debacle a few weeks ago. I couldn'e get online to submit my BAS statement, so now I have proof that I couldn't, for the ATO thanks to vodafail.com. Oh and of course, i tried to buy a new phone using bonus bank, but hey, guess what they don't accept Commonwealth Bank mastercard debit, so my bonus bank $ are useless, gotta be a legal precedent there!!

28 Dec 2010 06:47:56 PM: Hey, I was with Vfucked for over 5 years in country SA, and accepted that in the country reception ain't so great, even on Telstragic 3GEEEwizz. But having a 2G phone seemed to actually help, and then i move back home to Qld, (Gold Coast) it was woeful, got a new Nokia 3GEEEwizz on Vfucked and guess what, got better reception on my old 2G faithful on Vfucked. And of course the wireless broadband was shit too. Moved up to Brissy 6 months ago, still shit, even on 2G. Go Virgin

1. Paid for new ringtones - never received (this has happened a number of times) 2. Crap coverage. 3. My account has reverted to my previous name - how? I didn't even sign up with my current Vodaphone pre paid under that name!! And to change it back i have to supply all my original paperwork..why should I? its Vodafones issue not mine.

I owned a vodafone mobile phone.The charger died,so i went to a vodafone store where they told me that they did not stock chargers for their own phone.I then called vodafone to order a charger.2 hours and 12 transfers later i was put through to the billing department who told me they couldnt help me.Thanks vodafone,your awesome

dropped calls, late messages like 24 to 72hrs later, some people dont even get my messages or i wont get theres till days later..poor support lack of reception mid you living in brisbane and optus and telstra has full service i have 1 bar then drops... there only after our money and dont care about the quality of service...went for too long now...wake up stupid vodafone you rip offs....

3G coverage is a joke. I only get the lowest reception most of the time and it drops out all the time. I have been a Vodafone customer for 14 years and when contract up in June I am leaving them never to come back!

My mum had a prepaid mobile with Vodaphone and has had no end of problems trying to re-charge (She isn't very phone literate) so I endeavoured to help her with it and gave up in disgust, it was one of the most non-user friendly thing I have ever had to do. We have since converted her over to Telstra which is alot easier as she can do this online. We gave up trying to unlock the PUK on her phone as she had owned it for over two years as we were told it was going to cost us $50 and of course you guessed it you cannot get hold of anyone from Vodaphone on the weekend to help with this particular issue.

Myself personally - we were in the process of changing over from Optus to Telstra and I wanted to ensure that we didn't have any issues with loss of internet as my husband runs a business from home so we purchased 2 prepaid Vodaphone Mobile Internet USB's and I can honestly say that my comment was Please give me Dial Up it's alot quicker than what I was dealing with. After ringing Vodaphone to check on the connectivity I was told that we were in a perfect reception area - Goodness help those that weren't in a perfect reception area. I will never deal with Vodaphone ever again.

i have numerous problems with services such as my uncle who lives with us receiving messages from my mobile even when he is next to me have made a complaint and to no avail excuses excuses it was someone elses fault or the phone itself so i have now purchased 3 phones and still i have the problem also drop out no connection

sms messages not being sent
sms messages arriving 24 - 48 hours after being sent
constant drop outs no matter where you are situated when trying to make a call
forever getting 'no network coverage' messages

I have experienced calls dropping out for weeks so I went into the vodafone retail outlet at Northlakes but they assured me it was not their fault but a problem with my phone which was just out of warranty and gave me the details of two repairers that I should take my phone to.

Always drops out! Having a conversation and just automatically drops! call back and say one or two words and drops out again!!! WHATTTT THE????? HOW IN THE WORLD ARE YOU SUPPOSE TO HAVE A CONVERSATION! PISSES ME OFF! . Text messages are not getting sent through until hours after! what the point is that! I sent like 20 messages to husband once and didn't get response! totallly nottt cool!!!!! got it 5 hours later! all at once!

my vodaphone drops out constantly, in the middle of phone calls, always searching for service , says no service i got told it was the service and would be fixed within a few days but that was 3 weeks ago.i even got another phone through another company just so i had service for my job

Tried 4 times to speak with my friend using my Vodafail prepay sim. Call went through then went dead within 10 seconds, even though call duration was still ticking over. Swapped over to my Virgin $5/mth iPhone 4 and had no problems calling her. I feel sorry for the engineers at Vodafone and surprised they had no rollback plan.

Text messages I send not arriving or arriving late and almost always not arriving when sent to overseas numbers, absolutely awful coverage - even from the same location, I'll have coverage half the time and not the other half, voicemails not arriving or arriving late, dropouts when I'm using the internet... very disappointed.

I have been a customer for a while now, however when I wanted to just upgrade my phone, the vodafone stores told me that they did not have the ability to organise that for me, instead they said to ring customer service and it can be done. Well, hours upon hours of waiting, even after midnight I tried and still I couldn't get through, even six in the morning and no answer, I went back to the store, and again they said they couldn't do it and to just keep trying. After many attempts of wanting to upgrade to the new iphone 4 finally within 20 minutes OUT OF SHEER LUCK that I got through only to have to talk to an indian I couldn't even understand!

cannot send any emails from my iphone. cant get reception on merrimac and worongary which are standard full coverage ares on every other company. Calls wont even connect half the time. This is a phone I use for emails ALWAYS. I can't even send emails. So far vodafone has goven me a $20 credit. THATS IT! I will never use Vodafone again. Terrible reception, useless service at least 30 - 45 minutes on hold every time, just to be told that their 'server' is down and has been down now for at least two months. I am stuck in a contract and want to get out of it and join a company that works. I send MMS to people that, if they are lucky, get it within 1 or 2 days, and they are also with vodafone!

28 Dec 2010 05:58:30 PM: Also, internet is SO SLOW if it works at all. 3G is a joke. People try to call me, phone is on, and goes to msg bank.... which takes days to get.

Went to check my account balance the other day and "Lara" the auto-matic phone message told me they w ere un-able to give me my information, she then said I can send a blank text message and they will text my account balance to me, so I did that and ofcourse never got my account balance. I called back again 2 days later to find out I was then over my pre-paid balance... that would never have happend if I got the account balance when I first called up.... thanks for the extra $25 on my phone bill vodafone!

me and my brother have lost service since 10am on the 28th of december and even following all their steps we still dont have service rather, we need service to call work as i am a manager i need my phone in case they need me or there is something wrong at my work.

I was sold an internet package and was assured I would have reception. When I got it home and tried to use it, there was no reception, I complained so many times and tried to cancel, they wouldn't let me cancel unless I paid an exit fee. Why should I pay an exit fee when I'm not even getting a service I paid money for. And why cant you talk to anyone that is in the sae stae or country as you?

I thought it was due to having a new I phone that calls kept dropping out - but it's not! It's Vodafone! I regularly have calls drop out or regularly can't get service. Shocking. Shame on you Vodafone. Will definitely be looking at someone better

I sick and tired of paying for poor coverage and drop outs. Very frustrating... As well as customer service (or lack of) that have no idea on the problems. All customer service want to do is transfer you and argue iwht you about the problem. I have lodge a complaint with the telecommunications industry ombudsman, askingVodafone to terminate my contract and my sons as well. They are yet to get back to me.

I was promised that Vodafone would have better coverage and have coverage where i live. in fact they guaranteed it. yet not only do they have limited coverage at my home residence but they also failed to have coverage at my work, in my town, its just bloody shocking. and im sick of hearing them tell me that according to their coverage investigation, i do have coverage in my area. BULL SH!T!!! you cheating, lying #$!@ #&#!%&

recharging prepaid from phone fails regularly. logging onto the website takes too long and recharge from there usually fails also. Reception is poor. Only good thing is the 365 plan they offer which is good for pensioners. (me)

I have done the text a ringtone on Vodafone loads of times. This time though it wouldnt work. I have spend over 4 hours and 2 emails trying to get it refunded as it wont download. Have now given up!! So basically they have kept my money for nothing!
I am over being on hold with vodafone!

NO network at all in alot of areas - drop outs - connection failing - dials, takes my flag fall $$$ then drops out - Trying to run a business but how can i when this happens? This is absolutely out of this wirld!! We are not living in a 3rd world country ..... HELLOOOOO VODAFONE!!!!!!
UPGRADE!!!! ABOUT TIME I THINK!!!! making the switch tomorrow... So over unreliable service from vodafone

I have been with Vodafone for 3 months now.... been through 2 phones and multiple sim cards. My issue at first was when calling a contact it would hang and go nowhere. Try multiple times and I would finally get through. So I tried my other phone... no change. Txt messages would also fail at times or take a while to send. This was all happening in a full service area. They first replaced the phone... I did say I tested on my other phone first but they didnt want to listen. Replacement phone.... same issue only now its hard to get on the net... has coverage but the browser keeps saying Network Error or Unabled to proccess while offline. They replaced sims... no resolve.. I was with 3 before Vodafone and had full service almost everywhere i went... in my house it fluxuates between 3 and no service. I thought 3 used the Vodafone network so if so shouldnt I be getting the same coverage as I was on 3???

28 Dec 2010 05:51:02 PM: Oh surprise... here I am trying to get online with full service and its saying No Network Coverage

28 Dec 2010 05:57:12 PM: Probably reserving there cells for 3 if they do use the Vodafone network and Vodafone just thinking our customers are already with us who cares

28 Dec 2010 06:03:28 PM: 3 Just merged with Vodaphone. This doesn't mean they both now share the same networks.

28 Dec 2010 06:07:32 PM: When I was with 3 the customer service told me they were using the Vodafone network... but you cant really beleive the customer support of any company I guess.

I only just recently joined with vodafail and I don't think i have once been able to have a conversation any longer then 5min without my phone dropping out. and most of my text messages I receive were sent to me usually hours before..