Utah Department of Technology Services

In 2013, the State of Utah’s Department of Technology Services began
moving its IT service management operations to ServiceNow. More
recently, the department added Asset Management to its ServiceNow
deployment to gain better control over hardware devices, and to
improve billing to the agencies that use those assets. Together, those
projects have saved millions of dollars, streamlined processes for
managing services, provided better security and increased DTS’s
revenue. In ITSM alone, the agency realized an upfront saving of $3
million and annual savings of $1.2 million.