UHC posted this on their site a couple of days ago. Apparently they’re waiving all copays, deductibles, etc for Covid-19 services until 5/31

COVID-19 Treatment Update

The health of our members and supporting those who deliver care are our top priorities, and UnitedHealthcare is taking additional steps to provide support during this challenging time.

UnitedHealthcare is waiving member cost sharing for the treatment of COVID-19 until May 31, 2020 for its Medicare Advantage, Medicaid, and Individual and Group Market fully insured health plans. We will also work with self-funded customers who want us to implement a similar approach on their behalf.

If a member receives treatment under a COVID-19 admission or diagnosis code between Feb. 4, 2020 and May 31, 2020, we will waive cost sharing (co-pays, coinsurance and deductibles) for the following:

Office visits

Urgent care visits

Emergency department visits

Observation stays

Inpatient hospital episodes

Acute inpatient rehab

Long-term acute care

Skilled nursing facilities

This includes in-network and out-of-network providers. When available, we will also waive cost-share for medications which are FDA-approved for COVID-19 treatment.

During the COVID-19 health emergency, we’re working to provide resources and streamline processes so that health care professionals can focus on delivering care.

To address the short-term financial pressure caused by the COVID-19 emergency, UnitedHealth Group, through UnitedHealthcare and Optum, is taking steps immediately to accelerate nearly $2 billion in paymentsand other financial support to health care providers in our Medicare Advantage, Medicaid, and Individual and Group Market fully insured health plans. The announcement was featured in a Wall Street Journal article.

As part of our commitment to supporting you in this challenging time, we’re eliminating many non-essential administrative requests, such as surveys and data requests. We’re committed to business continuity and being there to assist you – all self-service capabilities are available, our call center is staffed and claims are being processed so you have the support you need.

This site outlines updates specific to COVID-19 as well as information on any changes to our standard business protocols. We’re monitoring the COVID-19 health emergency closely and updating this site with new information as it’s available. Be sure to check back frequently for updates.

To
support our policies regarding member access to telemedicine and
diagnostic testing in response to the novel coronavirus (COVID-19), we’re
adding the following messages to our Eligibility and Benefits Inquiry
responses:

Telemedicine
cost share

Medicare
Advantage Plans – While the COVID-19 public health emergency is in
effect, there is no cost share for a Medicare member for covered
Telemedicine services performed by a PARTICIPATING provider only. Cost
share is required if a member sees a non-par provider.

Commercial
Plans – There is no cost share for a Commercial member for covered
Telemedicine services regardless of provider’s participating status with
the plan.

Diagnostic

All
Plans – While the COVID-19 public health emergency is in effect, there
is no cost share for the member for all COVID-19 and SARS-CoV-2
diagnostic testing performed in an approved laboratory location.

These
messages will be available to providers on March 28, 2020. Providers will be
able to see these messages when they submit an Eligibility and Benefits Inquiry
transaction with any service type code.

Happy Tuesday all. This week I’ve been thinking a lot about how every part of our lives had been changed by Covid-19. Everything from church, to work, to how we socialize with friends has been completely upended in a short period of time. These are crazy times.

My company recommended that we start working from home until further notice. This started me thinking about what other employers are doing so I figured I would ask. How has the Covid 19 pandemic changed your workplace? I know that many of you are on the front lines at doctor’s offices and hospitals. What has your facility or office changed to keep you safe and reduce the chances of exposure? Leave our responses in the comments.

CMS will have their Q1 release on Saturday March 14th.
This is a relatively small release but there is one change in particular that I
wanted to bring to your attention. Currently CMS returns the next eligible date
for the Pneumococcal Pneumonia Vaccination (PPV) and booster (90670 and 90732) if you specifically request them. On 3/14, CMS
will be removing that information from their eligibility response temporarily.
They’re planning to change the way they return that benefit and will add it
back to the response at some point in April.

When it’s added back to the response next month, they will
return the dates of the last 10 times these services were provided to the
beneficiary. They will also be returning the NPI of the provider that rendered
the service. They haven’t released the date it will be returned to the response
but said it will be “early April”.

CMS will also be
migrating to a more reliable and stable processing environment that should
improve any slowness or downtime you currently experience.

They will also be changing the way they require
clearinghouses to “enroll” NPIs to get access to the eligibility transactions.
Unless you’re a large trading partner/clearinghouse that sends batches, this shouldn’t
affect you.

Happy December everyone. Below are a few things that have crossed my desk recently that I found particularly interesting so I wanted to share. If you’ve run across any interesting articles lately, feel free to share them in the comments.

Good morning and happy November. As 2019 draws to a close, CMS as finally given a date for starting to get of HIQA, HIQH, ELGA and ELGH. They sent out the announcement below on 11/1. It sounds like they’re starting with clearinghouses first and will trickle down to everyone else later. I’ll pass on information on this as it becomes available.

” CMS will begin revoking access to Common Working File (CWF) eligibility transactions HIQA, HIQH, ELGA and ELGH effective February 1, 2020. Submitters that aggregate transactions for otherwise disparate providers (e.g., clearinghouses, billing services, software vendors, etc.) and have both HETS and CWF based eligibility access should use HETS exclusively.

CMS will remove HIQA/HIQH/ELGA/ELGH access for these submitters by revoking role-based access for specific CMS RACF IDs. CMS will revoke access starting with high-volume aggregators. Aggregators that use both HETS and CWF based eligibility should assume they must use HETS only no later than February 1, 2020.”

As we wrap up Q3, I’m seeing an increase in questions about the MBI and using it on Medicare eligibility questions. I suspect this is because the transition period for using the HICN or the MBI is coming to an end. Beginning January 1st, 2020 you will no longer be able to use the HICN for eligibility or claims (with a few exceptions).

One of the complaints I’ve seen is that HETS is returning errors in some cases when eligibility is searched using the MBI that’s on the card. I’ve heard that it’s possible the beneficiary’s MBI may change from the one that was originally issued. I’m validating this with CMS and will get back to you on what I find out. The majority of the problems I’ve seen with the MBI have been user keying errors so please make sure you’re keying exactly what’s on the card. If you still haven’t gotten access to the Medicare MBI lookup tool, I highly suggest that you sign up before the end of the year. If you’ve been using it, please leave me a comment and let me know what your experience has been.

Below is a list of exceptions that CMS has published for still using the HICN. I wasn’t aware of most of these so I thought I would pass them along.

Medicare plan exceptions:

Appeals – People filing appeals can use either the HICN or the MBI for their appeals and related forms.

Adjustments – You can use the HICN indefinitely for some systems (Drug Data Processing, Risk Adjustment Processing, and Encounter Data) and for all records, not just adjustments.

Retrospective reporting – Plans can use the HICN when submitting data for older contract years for applicable systems (e.g., Health Plan Management System).

Fee-for-Service claim exceptions:

Appeals – You can use either the HICN or the MBI for claims, appeals and related forms.

Audits – You can use either the HICN or the MBI for audit purposes.

Claim status query – You can use either the HICN or the MBI to check the status of a claim (276 transactions) if the earliest date of service on the claim is before January 1, 2020. If you’re checking the status of a claim with a date of service on or after January 1, 2020, you have to use the MBI.

Span-date claims – You can use the HICN for 11X-Inpatient Hospital, 32X-Home Health (home health claims & Request for Anticipated Payments (RAPs)), and 41X-Religious Non-Medical Health Care Institution claims if the “From Date” is before the end of the transition period (12/31/2019). You can submit claims received between April 1, 2018 and December 31, 2019 using either the HICN or the MBI. If a patient starts getting services in an inpatient hospital, home health, or religious non-medical health care institution before December 31, 2019, but stops getting those services after December 31, 2019, you may submit a claim using either the HICN or the MBI, even if you submit it after December 31, 2019.

Incoming premium payments – People with Medicare who don’t get SSA or RRB benefits and submit premium payments should use the MBI on incoming premium remittances. But, we’ll accept the HICN on incoming premium remittances after the transition period. (Part A premiums, Part B premiums, Part D income related monthly adjustment amounts, etc.)

We’re monitoring the use of HICNs and MBIs to see how many of you are using MBIs. We’re also actively monitoring the transition to MBIs to be sure Medicare operations aren’t interrupted.

This morning Aetna sent out the announcement below regarding some issues they’re having with their EDI transactions for precert and notifications. If you get a rejection with one of the codes listed below, please call the precert number on the members ID card to complete your precert request.

Purpose:

We’d like to let
you know we’re rejecting some Precertification Add and Notification
transactions, but we’re not returning all the rejection reasons.

Overview:

We’re currently rejecting some Precertification Add and Notification transactions, but we’re not returning all the rejection reasons. Certain transactions are rejecting with the following two codes:

A3: Not Certified

25: Services were not considered due to other errors in the request.

Our systems aren’t
returning additional rejection reasons, so we’re unable to determine the exact
reason for the rejected transactions. For some rejected transactions, we’ve
determined there are duplicate requests.