DoCoMo TATA — Service and Billing related

Please find here with communication with Docomo Team for heavy charging for internet.

Both we have already spend so much valuable time for discussing this. However the plan was activated by myself for both accounts. After paying 1000RS last month till you are expecting RS1285=00 out of 1535=00RS however my monthly average bill is not more than RS250.0 you can refer my following accounts.
[protected],[protected],[protected]. You have already charged internet charges of RS1869.0 for account[protected] extra which you can adjust with this account or give me a discount of RS1000=00, I am ready to pay rest of RS535=00 immediately. Keeping my mobile off is not good for our business relation. Several times I visited customer at Docomo-Pimpri Support center. I found that it is just waste of time and outcome is nothing. So requested you to sort this matter immediately.

This is to inform you that it is correctly charged for usage hence we are unable to reverse the amount. We have cross checked the bill from November to January bill and there is no usage showing into your account as well as no GPRS pack showing activated. We request you to please share us the detail where you submit the request for activation for GPRS pack for further action. Without detail we are unable to waive the amount. However as a service gesture we can waive off Rs.250 please confirm

However, we regret the inconvenience caused.

For any query in future, you can please do write us on our customer service email id : [email protected]

I have already paid RS1000.0 towards the same bill(refer slj_feb12.pdf). Now total outstanding is 1535.00 including current month usage 194.0. I request to discount of RS1000.0 so rest of RS535.0 will be paid immediately.

GPRS pack of RS200 already requested and activated at another accounts No.[protected]. (Refer attachment Mobile9009_feb12.pdf) You have charged me 1869.00 for internet usage of accounts No.[protected]refer attachment Mobile9009_sep11.pdf) even after initial six month GPRS free. You are requested to reimburse the same bill also.

Thanks for reply internet charges seem to be very high (for200MB you have charged me RS2000.00). If the 200 RS plan activated I can use up to 500MB so requested you to discount this bill to appropriate amount.

Thank you for your response, The call details are OK, But regarding GPRS it must be under plan of RS200 (500MB/per month). You cannot charge RS2000.0 for 200MB data usage. It should be covered under internet plan which was activated also for my other account [protected] on 17-Nov-2011. (First 6 months GPRS free actually)

I have already given sufficient proof of accounts. For your mistakes, you cannot hold me responsible. Do not say 'correctly charged' since I have two accounts-same plan and you are charging differently for both accounts. The charges seem to be very high as it equals to total year amount paid in a month. You have block my outgoing calls which is not fair. Even though six months GPRS free I had been charged for internet usage of 1869.RS SEP11 Bill which is yet to be reimbursed. Same mistake made with another account. After six month completion I have activated add-on internet pack of RS200 for 500MB/month; but it is activated on a one account even before completion of first six month.

My request is to resolve the matter otherwise I am not interested to keep these mobile accounts.

You cannot charge me late payment charges RS50=00 in the current bill since bills charged to me not as per by billing plan. You are requested to waive off and pay back me those charges already given to you regarding both accounts towards internet as you cannot charge me rs2000 for just only 200MB data usage. This is not as per my plan. attached current and previous bills for your ready reference.

Thank you for disconnecting mobile services. Actually you have billed wrongly. you can compare last six month bills for both numbers [protected] and [protected].

My concern are
I have six month GPRS pack but you have charged even if activating internet services billing wrongly done.
Two connections with same customer/plan how it differs for billing

Regarding internet usage bill complaint already raised. I have two connection with same billing plan.(attached for your ready reference).I have problem with billing internet charges (Mo No. [protected]). Also I have initial 6 months free GPRS plan but you have charged 1869.0 RS as GPRS mo.[protected] refer attachment mobile9009_sep11.pdf for your ready reference. I need this reimbursement for both mobile.

If you are not able to activate the connection then I am really sorry as fed with the billing and need to PORT the number.

We always endeavor to offer you world-class products, and provide all the benefits that enable you to make the best use of our services. In our effort to protect and safeguard your interests, we have introduced a free email alert service on your product usage and other services.

We assure you the best service at all times and look forward to a warm and long-standing association with you.

Login to www.tatadocomo.com<http://www.tatadocomo.com> and go to the Bill Payment link under 'Connect' page. You can make an instant payment at www.tatadocomo.com/bill-payment.aspx<http://www.tatadocomo.com/bill-payment.a...⇄ from the comfort of your home or office. All you need is your Relationship Number or Mobile Number and Payment Amount. You can pay by credit card (MasterCard, VISA, Diners, AMEX), or through an online bank account. Here you can directly make payment by visiting online bill pay or can click My Account button to check your bills and then pay online there.

Now you can also pay through the bill payment slip with your credit card. Just indicate your credit card (MasterCard, Visa, Diners, and AMEX) details & payment amount on the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any TATA DOCOMO drop box.

Comments

Tata Docomo — Billing/Charging related

My name is Tauceef Sheikh, I have Tata Docomo SIM and my Mobile No is [protected]. I have got GPRS Plan activated in my mobile where I can use 12Gb of GPRS for one year(1 Gb each month). But when I was using GPRS service on 15th of August I got charged Rs 28 for that usage. When I called customer care they were also not able to answer for that why this amount has been deducted. I want the reason for that deduction and if possible, my money back.

Thanks for the reply.
I want to add some more things about DOCOMO's customer exetutive's, how they are replying to me when I am calling to customer care.

When I called on 15th after deduction of amount, the person called Mr. Vijay from Pune call center replied that he can't give the reason for the deduction because his system is not showing any information about that, but as per my knowledge as soon as I received the message of deduction your system should get updated automatically, so he told me to call again on next morning.

I called again on 16th morning then also I got the same reply, this time the person's Name was Mr. Ibrar and when I asked to transfer the call to the senior person he forwarded the call to Mr. Umar Shaikh, who also told me that they can't update me about the cause of deduction and asked me to call later.

Now the funniest part of all when I called on 18th of August a Lady called Komal was there on opposite side, and now I got the reason for deduction:
Amount is deducted from my account because that scheme is over now and because of that system takes 24 hrs to reactivate that scheme at the end of each month and when I was using GPRS that scheme was not activated.
After hearing this funny reply when I asked her to transfer the call to a senior person, I got a straight forward "NO" from her side.

My no.- [protected]
My last month plan is speed 99.. so bill no generated under this...plan but i selected on 25/9/2012 plan 299... & this plan start date told...you.. on next month.. but this plan added in last month .. so requested you sir.. sort this matter.. & plz. 299 plan cancled at now... and start first one plan...immediately.. otherwise your due payment ...will pending..

Name. Aaquib Chauhan., no.[protected]...I am not going to write dear sir because I am very much tired with tata docomo.In between 3days docomo had been deducted Rs.228 and I am very angry now because after complaining (my complaint no.PBR[protected] no response came to me. If docomo didn't solve my problems within 24 hours than I am going to complaint consumer court. Docomo cheated me and lyieng with me everytime, no response from gallery and even from customer care. Please give me revert call as soon as possible and stop balance deduction.

Name. AAQUIB CHAUHAN [protected]. SHAME ON YOU TATA DOCOMO STOP BALANCE DEDUCTION. POOR SERVICE FROM BHIWANDI GALLERY MEANS FROM MANAGER VERY MANAGER AND ALL STAFF ACCEPT SECURITY.
IF YOU CANT REFUND MY BALANCE RS.228 THEN I WILL DO MNP. FELLOWS...

Name. Aaquib Chauhan [protected]., TATA DOCOMO the big name but but service for everything is very very very very very very very...worst, poor, thirdclass.
1: Bal deduction,
2: poor network,
3: poor service,
4: poor internet service,
5: poor service from bhiwandi gallery
6: lyieng from customer care everytime...

Name Aaquib Chauhan [protected]. I think Tata Docomo dont needs customer satisfaction, they just know how to give problems and very big poor service to customer (cust se mar)... I want reply anyhow whatever you do.

Name Aaquib Chauhan [protected]., yet no revert call to me tata docomo, such a poor service. This is my worst experience using docomo. What happen to all the manager, they forget their responsibilities.