Frequently Asked Questions

Store

My package is lost, what should I do?

We are so sorry your package was lost by the shipping carrier. First, ask your neighbors if your carrier left the package with them. Second, call your local post office to check on the shipment. For more information about recovering your lost package, contact us at order@skinpharm.co

What is the status of my order?

When your order is shipped, you will receive an email with a tracking number. If you did not receive the email, please check your spam folder. For more information please view our Delivery & Return page.

My product arrived defective or leaking. What do I do?

We are so sorry that your package was mishandled by the shipping carrier. Please contact us at order@skinpharm.co within 48 hours of receiving your order if your product has been damaged or is defective.

What if I placed an order and need to cancel it right away?

You must call within one hour of purchase to cancel an order. Since we are set up to ship orders ASAP to please our customers, you must cancel an order within one hour of purchase to guarantee it is not fulfilled.

What if I don’t love my purchase?

You may return any item in new or gently used condition for store credit within 14 days of delivery, by mail or in-store. The total of the returned products will be loaded onto a gift card for use in-store. For more information please view our Delivery & Return page.

Do you ship internationally?

Unfortunately, at this time we are unable to accept overseas purchases.

What is your policy on Gift Cards?

Gift Cards (including E-Gift Cards) are not eligible for return or refund; however, they never expire. Gift Cards (including E-Gift Cards) may only be used on purchases in the office or over the phone. They cannot be used online. The value of any lost, damaged or stolen gift card will not be replaced.

I live out of state and I’m not sure which products would be best for me. Can you help?

To better assess your concerns and goals, we recommend setting up a phone consultation with one of our providers. You can purchase the recommended products following the consultation and products will be shipped for a $10 shipping fee.

PROCEDURES

Can I drink after having injections?

Yes; however, drinking alcoholic beverages before injections increases the risk of bruising. Save those beverages for post-treatment!

When will my swelling subside post-injections?

We always recommend treatments scheduled at least two weeks before an event for any bruising and swelling to subside. Optimal results are typically seen three to four weeks post-injections.

Will I bruise with injections?

With any needle-stick, there is a risk of bruising. To decrease risk of bruising, avoid the following medications and substances for at least two weeks prior to scheduled appointment: aspirin, NSAIDS, vitamin E, fish oils, and alcohol.

How long do injections last?

Botulinum toxins generally last three to four months, whereas fillers can last anywhere from six months to 18 months. The duration of fillers varies due to the specific product used, the area that is injected, as well as the individual.

I’m pregnant/breastfeeding. What treatments can I receive in office?

Most treatments including botulinum toxin, filler injectables, laser treatments, and chemical peels are not recommended for those who are pregnant or breastfeeding. Microneedling is a unique treatment that is safe and effective; however, it is always recommended to check with your OBGYN first.

I’m pregnant/breastfeeding. What skin care products are safe to use?

There are several ingredients in skin care products that should be avoided when pregnant or breastfeeding. A few of these ingredients include retinol, hydroquinone, growth factor, and salicylic acid (over 2%). If you are unsure or have questions regarding what skin care products to purchase, a phone consultation with one of our providers can be scheduled. Furthermore, we always suggest consulting with your OBGYN before trying any new products.

Do you offer consultations?

Yes! You can schedule a 30 minute consultation with one of our providers to discuss your concerns and goals, as well as create a plan of treatment. A $50 booking fee is required, however, the consultation is complimentary with purchase.

How long will my appointment be?

Most consultations and treatments last 30 to 45 minutes; however, this all depends on what treatment you are doing. When scheduling your appointment, be sure to request enough time if you have other constraints that day.

Do you offer buddy appointments?

Bringing your friend always makes things more fun, and most appointments can be done with a buddy! When scheduling your appointment, be sure to have your buddy’s information so we can create a chart and add them to the schedule.

How many units of botulinum toxin or syringes of filler will I need?

The amount of product needed varies depending on each individuals’ facial anatomy, muscle strength, etc. You will be able to discuss this at length with your provider at the time of your consultation.

What is the difference between Botox and Dysport?

Both Botox and Dysport help to relax unwanted muscle movement, like brow furrows, forehead lines and crow’s feet. The duration of the products is similar in most patients, but some people have different experiences with each. Your provider will chose according to your desired results and current muscle movement.

PRICING

Do you give discounts to licensed professionals like estheticians or massage therapists?

No. Since we are a medical office and retailer to the general public, we do not offer discounts to professionals.

What is the $50 booking fee?

To schedule an appointment, a $50 booking fee is required in case of late cancellation or no show. This $50 can be applied to any purchase made during your scheduled appointment. If canceling less than one business day or you do not show up to your appointment, this $50 will be forfeited. If you choose not to purchase anything during your appointment, this $50 booking fee will go towards the provider’s time and expertise. For more information, check out our billing policy.

Do you take insurance/Care Credit?

We do not take insurance or Care credit at this time.

Do you ever have sales or promotions?

Sometimes! The best way to stay in the know is to subscribe to our newsletter and follow us on social media: @skinpharm.co.

What is the cancellation or late policy?

The office appreciates your time and we do our best to see patients in a timely manner. If you arrive 15 or more minutes late for your scheduled appointment time, we may ask you to reschedule. We understand situations arise in which you must cancel your appointment. It is therefore required that if you must cancel your appointment, you provide more than one business day notice. Providing notice in advance is not only a courtesy to your provider but provides opportunity for another patient to be seen. Without notification, you may be subject to a cancellation or no show fee of $150.For more information, check out our billing policy.

What are your prices?

Pricing can be found on our website under Menu of Services.Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.