Service Experts of Raleigh Helps a Man Go Above and Beyond for His Neighbor

Published on June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a man named Jimmy from the Raleigh metro who told our team about a very exciting project he was working on for his neighbor Kyla.

Kyla Tracy is a sweet nine year-old girl who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to get around and her residence was not wheelchair friendly, mainly due to the size of the chair. When Jimmy realized the problem, he thought about remodeling the Tracy family’s house to make it fully wheel-chair compatible. However, due to the age of the home, it was going to be a larger project than he first thought. Not yet defeated, Jimmy opted to try converting the Tracy family’s carport into a wheelchair accessible mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and kitchen area.

Ready to get started, Jimmy started calling local home service groups, including building supply companies, plumbers, and electricians and everyone said they would be thrilled to help and donate services and supplies. He asked Service Experts of Raleigh for the heating and cooling piece of Kyla’s new mini suite. A couple of Service Experts employees went to Kyla’s home to find out more about the remodel and were blown away by how smart and friendly Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and AC equipment for his little girl’s new apartment, but with the generosity of Lennox and RE Michel, Service Experts was able to present the Tracy’s an invoice that read:

“We are honored to present you with a full heating and AC system at not cost as long as we can all get a hug.”

The employees at Service Experts of Raleigh were over the moon to help provide such an extraordinary girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. The work isn’t done yet, though. Kyla’s family is raising money to purchase a wheel-chair friendly van to better transport Kyla and her family. To learn more or to donate to the family’s van, please visit their GoFundMe account.

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