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FEES & DISCOUNTS

Annual Discount

Nonprofit Discount

Zero Overage Charges

FAQ

How does my 14-day Free Trial work?

Try out any of our plans totally free for 14 days. No credit card needed! Choose any plan and simply create an account. All plans except Starter can take advantage of payment processors and integrations during the trial period. Also during the trial, saved submissions are capped at 100 per form. Submissions beyond 100 will be emailed to you. To activate your full plan features, simply enter your billing information at any time.

Do I have to sign a contract?

No. You can sign up for any plan at anytime and upgrade or downgrade depending on your needs. You can sign up for month to month billing or get 2 months FREE by signing up for annual billing.

What types of payment do you accept?

We take Mastercard, Visa, Discover and American Express. We can create annual invoices for Platinum and Enterprise plans. Contact us to request an invoice. The nonprofit discount applies to invoices, but the annual discount does not.

Do you offer a discount for Nonprofits?

Formstack will provide a 25% discount to non-educational, non-governmental organizations that are tax-exempt under section 501(c)(3) of the Internal Revenue Code. Fill out our nonprofit form to qualify for the discount.

What happens if I reach my submission limit?

You'll never miss a submission. If you're at your limit for a particular web form, you will still continue to receive submission notifications via email, but won't be able to store any more submissions in the Formstack database. However, at any time you can export and clear any saved submissions.

Are your forms secure?

Absolutely, we take form security very seriously. We use 256-Bit SSL and encryption to protect your data, along with added measures like PGP Email Encryption, password-protected forms, and CAPTCHA. For a detailed PDF with more information, fill out our Security Document Request Form.

Do you provide customer support?

We offer a variety of support channels: a support site with full documentation, feature requests, and walk-through videos to help get you started with our online form builder. We also provide email support during normal business hours (9AM - 6PM EST Monday - Friday) to give you personalized customer service.