Return & Repair

I am having a problem with my Lumio.

If Lumio isn’t functioning properly, send an email to info@hellolumio.com, with a briefdescription of the problem. For better service, take a photo of the problem and attach it to youremail. We’ll get on it immediately, and you’ll hear from us within 24 hours.

Are all damages covered?

The warranty does not cover physical, incidental, consequential, or indirect damages.

How do I return/exchange the unit?

Please contact us at info@hellolumio.com with your order number. We will send you a prepaid return label you can use to send your Lumio back to us.

How much does it cost for me to return my units?

We will repair or replace any defective parts, at our option, within a reasonable amount of time and free of charge any time during the warranty period. After service, we will be responsible for shipping the product back to you at our expense.

When can I expect my refund?

Please allow 5-8 business days for your refund. We will send you an email once the unit(s) have been received and your refund has been processed.

What if I received damaged or defective units?

If you have a damaged or defective unit, please contact us at info@hellolumio.com with your order number and a photo of the damage. We'll take care of you!