Job Description

Do you demand the best from your professional career? Are you inspired by excellence? AtSAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.

PURPOSE AND OBJECTIVESIn this role you would act as a contact person for most Human Resource enquiries and wouldhandle a diverse range of issues and transactions. Work in a team to deliver efficient solutions in a friendly and professional way. In this position you would deal with HR enquiries mainly via email and phone. One of the main tasks is also ongoing update of knowledge and policies in cooperation with other HR departments.

EXPECTATIONS AND TASKS

Taking, investigating and resolving transactions on the helpdesk

Logging all transactions on the SAP system, escalating, referring or closing calls appropriate and resolving enquiries within agreed time frame

Provide accurate and friendly advice and service to all customers, such as colleagues, employees and managers

Work with other team members and share knowledge on various topics

Explain and apply HR policies and procedures to advise and guide managers and employees.

Understand and act according to the scope of services and Service Level Agreements for customers

Cooperate with external parties (e.g. benefit providers) as a result of various questions or transactions

Undertake tasks on the team`s daily task list as directed by the Team Leader

Work early/late shifts to provide Service Desk Cover for the hours of 08:00 to 19:00

Continuously improve your work and processes

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Fluent written and spoken German skills

Fluent written and spoken English skills

Any other language skills are an advantage

Customer focused

Quality driven and solution orientated

Good communication skills, both written and verbal

Results oriented, responsible and continuous improvement attitude

Team work

Ability to work with confidential information

Relationship building

Flexible / adaptable

MS Office (Excel, Word, Outlook)

Customer Relationship Management system usage

Database knowledge preferred

Human Capital Management user experience

SAP system knowledge preferred

Customer Relationship Management system usage preferred

WORK EXPERIENCE

1 year of working experience in an SSC environment preferred

Working experience in call centre operations preferred

Project experience of advantage

Work experience in virtual/remote teams preferred

Work experience in international environment/Team/Global company preferred

The minimum posting period is 2 weeks. We encourage all internal candidates to apply within this time. Please note the posting will remain open until the position is filled and we will consider applications as long as the posting is published.

SAP'S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees.We aspire to leverage the qualities and appreciate the unique competencies that each personbrings to the company.