Don Novello: The Lazlo LettersMy dad was in advertising, and he would uncontrollably laugh while reading this book that. In many respects, Lazlo was the first "citizen's journalist" or blogger for that matter. His CGM was all about experiences with companies, brands, or VIPs. (*****)

Seth Godin: All Marketers Are LiarsI'm a huge fan of Seth Godin, but this one was just OK. I probably read it with a higher set of expectations that the book would be a bit more critical of the marketing industry. It's hard to disagree with the core premise of authentic story telling, but some of his points overstated the obvious (**)

My Online Status

December 11, 2007

Must admit, I had more fun writing this last ClickZarticle ("The Official 2008 Web 2.0 Buzzword Forecast") than just about anything I've written this year. And based on some early feedback, I vow to keep it growing. If I am claiming credit for anything that's already been circulating in popular Web 2.0 vernacular, by all means let it out! Here are the highlights. Enjoy! "Search moptimization": Yes, that's "mop," as in to
clean up. This is the increasingly common, if not essential, brand
practice of attempting to clean up negative search results
against
general or specific brand-related queries. For many brands,
particularly in the consumer electronics category, hostile CGM is beginning to fill, even dominate, the organic search shelf, a zone
that we all know has an unmistakable impact on the awareness and trial
of new products. For many brands, the mopping process can take two to
three years (often longer) and heavily depends on operational and
product, rather than marketing, decisions. Dell, for example, still has
lots of "search moptimization" to clean up Jeff Jarvis's two-year-old
mess, though it's worth noting its customer service blog and IdeaStorm initiatives have already helped mop up or reroute some of the venom.

"Wombagging": This exercise tries to protect, or sandbag,
your brand from negative or undesirable word of mouth (WOM). This could
include anything everything from buying negative keywords on search
engines to putting videos on your Web site featuring your CEO begging
for patience and forgiveness. For some companies, wombagging might even
include employing staffers in defense of bad buzz. But again, all this
falls into the defensive branding arena, not outright promotion.

"Friendiligence": This will become very popular in 2008. It involves the extra layer of due diligence on friend requests
on Facebook, MySpace, and all the me-too social networks
popping up
here and there. Friendiligence will also dial up as marketers
oversaturate the social networking space with fan sites and more. Is
this a real friend offer, or is it spam? Trust me, we'll all ask harder
questions, and some friend lists will start to shrink.

"Converstations": Brands now have multiple entry points for meaningful dialogues or conversations with consumers. These are essentially converstations.
Brands fully immersed in CGM or social media may have dozens of
conversations, from the consumer affairs interfaces and toll-free
numbers to the corporate blog. They all matter, and every brand manager
should know his or her converstations.

"Social mediation": This is the process of rethinking or
renegotiating certain advertising, marketing, and communications
practices as a result of user backlash. What took place with the
Facebook privacy backlash was essentially social mediation, and
Facebook's own groups served as the third-party arbitrator between
disgruntled users and Facebook (the company and policymaker)

"We-bargaining": A close cousin of social mediation, this is
a bit more centered on brands and companies seeking peace, appeasement,
or a lesser sentence with consumers when they screw up (particularly
with viral, WOM, or CGM campaigns). It's a tough exercise, because it
typically pits a brand against the wisdom of the crowds. Richard
Edelman did a very good job
of we-bargaining after the controversial Wal-Mart blog incident last
year. He was open, forthright, contrite, and resolved to fix the
issue.. So, too, was the CEO of JetBlue when he posted his apology to YouTube.

"Greenlashing": Woe to the marketer who over-claims or
over-promises benefits on the green front. The market's just too
transparent. Sites like TreeHugger,
now owned by Discovery, are part of mainstream consciousness these
days, and smaller green skeptics will vet out a green imposter faster
than you can say "carbon neutral." As the number of do-good green blogs
increases, you can expect even more greenlashing about brand missteps
in this area. Mya Frazier of Ad Age deserves credit for firing the first big warning shot against marketers' bows on what she calls "greenwashing."

"Shamsparency": Don't get busted buying shills or engaging
in unsavory activity. Just don't do it, or the forces of shamsparency
will catch up with you. It happens all the time, and firms in the CGM
monitoring space (like my own) make it easier to uncover the imposters.
My recommendation: avoid this term at all costs, and write the WOMMA ethics code on the whiteboard 30 times.

"Credlining": Credlining is when consumers sift the good
from the bad, the credible from the discreditable, and publish a
scorecard accordingly. When protesters of Facebook's Beacon feed effort
started posting lists of Facebook's advertising partners, credlining
was in play.

"Facelifting": This is the process of taking a hard look at
traditional conversational touch points ("contact us" pages, feedback
forms, surveys), and slapping on a friendlier, more empowering face
that the usual run-at-all-cost one. Brands must think harder about the
sincerity and believability of the invitation. How do you make
consumers feel important and valued?

"Blog groveling": This is the already-getting-old process of
sucking up to bloggers and key influencers to try, test, or sample your
new product or service. Usually it involves hokey headlines, repetitive
phrases, and an unmistakable hint of desperation.

"World War 2.0": Face it, the battle lines are calcifying around Web 2.0. Ambiguity reins supreme on "Who owns the conversation?" and "Who owns the influencer?"
Sure, we all talk a mean game of cross-functional harmony, but war's
already erupting between the brand and IT departments, the PR agency
and the digital agency, and, most important, consumer affairs and
everyone else. Did I forget to mention legal? Top executives,
meanwhile, fancy pitting one against the other in the impatient name of
just getting it done. Expect to hear much more about World War 2.0 in
2008.

"MicroTubing": This is what's happening in TV and video
development. New content forms are proliferating and appealing to
smaller audiences. Small publishers, even mom-and-pop players, will
continue to make inroads into the video publishing zone, many getting
snatched up by brands and publishers for ongoing content.

"Lipsmacking": This is process of talking trash about brands, services, or goods, usually with a digital trail