Terms and Conditions

The below terms and conditions of Gold Coast SUNS membership are relevant to the purchase of a 2018 membership. Terms and conditions of a membership are subject to change and are at the discretion of the Gold Coast SUNS.

1. GC SUNS Easy Pay Terms & Conditions

GC SUNS Easy Pay is an auto renewal program with no set up fees. GC SUNS will notify you annually on the pending renewal and you always have the option to opt out of the program.

By signing with the GC SUNS Easy Pay Program, you authorise the GC SUNS to arrange a transfer of funds from your nominated credit card in amounts applicable to your membership type and at intervals as advised in the below point.

Members opting into GC SUNS Easy Pay Program will have their first instalment debited at the time of renewing or purchasing a new membership with further payments due on the 15th of each following month until the payment plan selected is complete.

If any payment fails to transfer between institutions on the 15th, further attempts will be made to attempt to clear the fund transfer.

Members opting into GC SUNS Easy Pay Upfront will have the full amount applicable to their membership deducted on receipt of application.

Members applying for GC SUNS Easy Pay Program after the first scheduled payment will have the total number of lapsed payments deducted upon receipt of application and then subsequent payments at each specified date.

Members will not be provided with reminders or invoices prior to each payment plan instalment.

If your debit is returned or dishonoured by your financial institution, you will be contacted requesting immediate payment. Any fees levied to you by your financial institution will be payable by you.

The GC SUNS may suspend or cancel your membership if on two (2) consecutive occasions your financial institution does not honour the payment drawing.

If your membership is suspended or cancelled you will not be able to gain access to games, finals ticket access and other membership entitlements. One business day is required to reinstate your membership once payment is received.

It is your responsibility to ensure that:

The account details you have provided are correct, including notification should your credit card’s expiry date change within the program period;

You have sufficient funds available in the nominated account on the scheduled drawing date.

Members can opt out of the monthly payment program at any time upon payment of any owed fees (owed and upcoming instalments). Once a membership has been utilised on match day no refunds will be given on instalments already made.

If you believe that a withdrawal has been initiated incorrectly, please contact the Gold Coast SUNS Membership Team on 1300 784 436. You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the drawing.

GC SUNS Easy Pay Program is an auto-renew program with annual membership rollover renewals scheduled for around October/ November annually.

Any balances owing from a previous years membership will be brought forward as a balance owing on your next year’s membership renewal with any balances owing being debited on the first payment of your following year’s membership.

Members will be given at least 14 days’ notice in writing of any changes in the entitlements or cost of their next season’s membership and at least 21 days’ notice in writing to the terms of the GC SUNS Easy Pay Program agreement.

Members, who do not wish for their membership to roll over into the following season, will be required to return the opt-out notification to the Club in writing.

2. 2018 Membership Purchases

2.1 Membership Renewals

Members with a reserved seat package who wish to retain their 2017 seat for the 2018 season can renew via any of the channels listed on their 2018 renewal application by December 8, 2017. Members with a reserved seat package who wish to change seats will be required to submit a seat change request in writing via the 2018 membership renewal application form or email by December 8, 2017 to receive priority in the 2018 seat allocation process.

2.2 New Membership Purchases

Membership products that include an allocated reserved seat must be applied for in writing by completing the 2018 membership application form and posting to PO Box 4952, Gold Coast MC QLD 9726 or by scanning and emailing applications to gcmembership@goldcoastfc.com.au.

All 2018 new membership seat requests will be processed in date receipt order once the renewal priority period has closed. To sit with other members, the group’s membership applications must be completed in full, stapled together and submitted at the one time. Membership products that have general admission entitlements (without an allocated reserved seat) can be purchased online at goldcoastfcmembership.com.au or via the 2018 membership application form.

3. Cancellation or Refund Policy

GC SUNS Memberships or additional products are non-refundable.

Once a membership has been purchased, the GC SUNS are under no obligation to provide cancellation or refund.

Requests for a cancellation may only be considered in exceptional circumstances and members must submit their request in writing.

An administration fee will apply and no refunds are given when cancelling a membership. Once a membership has been activated, the option to cancel or receive a refund becomes void.

GC SUNS are not liable to you for any loss or damage you suffer as a result of 2018 Toyota AFL Premiership Season matches being cancelled, postponed or changed (including venue change).

4. Membership Classifications and Concessions

4.1 Companion Memberships

The AFL and the Gold Coast SUNS are an affiliate of the National Companion Card scheme.

Holders of a Companion Card are entitled to a membership (that in which the holder attains) at no charge.

Companion memberships are recorded under the companion card holder’s name.

Please note: For finals ticketing, all Companion Card membership barcodes will be blocked. The Companion Card holder will need to provide proof at the time of purchase via the ticketing agent to obtain a ticket free of charge.

For further information on GC SUNS membership and companion cards please contact your Membership Team on 1300 784 436.

4.2 Family Memberships

Family memberships for full season members can consist of two adults and up to four juniors (under 15 years of age as at January 1, 2018). Family membership for reduced game memberships, consists of two adults and up to two juniors (under 15 years of age as at January 1, 2018). Additional children under 15 years of age will be required to purchase an individual junior membership.

4.3 Concession Membership

4.3.1 Student Concession

Student concession is available to people studying full-time in 2018. Your Membership application/renewal form must be accompanied by a copy of your 2018 student card or a photocopy of a stamped, receipted 2018 enrolment form from your education institution.

Student concession members must also carry their current student identification with them on a match day. An adult product will be assigned until concession details are cited.

4.3.2 Pensioner Concession

Pensioner concession is available to people holding a 2018 pensioner concession card issued by Centrelink, the Department of Health and Community Services, the Department of Community Services or the Department of Veteran Affairs. A Heath Care or Health Benefit card will not be accepted. Your Membership application/renewal form must be accompanied by a photocopy of your pension card. Pension cards must be valid for the duration of the 2018 football season.

Pension concession members must also carry their current pension card with them on a match day. An adult product will be assigned until concession details are cited.

4.4 Youth Membership

To be eligible for a youth membership, members must be under the age of 18 as at January 1, 2018.

4.5 Junior Membership

To be eligible for a junior membership, members must be under the age of 15 as at January 1, 2018. Juniors aged 5 and under as at January 1, 2018 are entitled to enter the ground at no charge, however they must not occupy a seat.

Little Ray of SUNSHINE membership packages are recommended for children under the age of 2 years as at January 1, 2018.

A DOB is required at the time of purchase for all junior memberships.

5. Members Code of Conduct

Whilst supporting your Club is a vital part of the game, GC SUNS will not tolerate any offensive behavior. Offensive or threatening language and gestures are not in the spirit of the game, likewise, members and their guests who consume alcohol are to do so responsibly. Members are responsible for the behavior of their guests at all times.

All customers, including GC SUNS members and their guests, must adhere to the entry terms and conditions of Metricon Stadium for all events being held at Metricon Stadium. All members and their guests must ensure they comply with all reasonable directions given by the GC SUNS and venue staff at any event.

GC SUNS reserve the right to refuse entry or otherwise remove any customer from an event if the member or their guest demonstrates behaviour that in the opinion of the GC SUNS and/or venue staff is likely to cause offence or injury to any other party. Action against a member or their guest for breaches of the Code of Conduct may be taken at any time.

Behaves in a way causing someone to feel resentful, upset, threatened or annoyed

Throws any object that may potentially impact the safety of others or the integrity of the event

Enters any restricted areas at any time without proper authorisation

Any members who breach the GC SUNS Member Code of Conduct will have the matter referred to the CEO in accordance with the Club’s Constitution. The CEO may choose to suspend the membership immediately and refer the matter to the next Club’s Board Meeting.

In the event this occurs, Board will consider the suspension and has the power to:

Caution and/or reprimand the Member

Fine the member any reasonable sum determined by the Board

Suspend the Member from the Club and/or membership privileges for any period, including for life

The Club may vary these conditions at any time. Any variations become effective upon posting the variation on the Club’s website.

6. General Admission Membership & Reserved Seat Events

6.1 GENERAL ADMISSION MEMBERSHIPS

General Admission seating at matches is not guaranteed. Seating is subject to capacity and you are encouraged to upgrade to a reserved seat (at cost), particularly at high demand matches. Once seating in this area is exhausted, members have access to many of the standing room areas available within Metricon Stadium.

Members will be required to pay additional fees and charges when upgrading to a reserved seat. Access may be gained to unreserved seating on a first-come, first served basis, subject to availability. Members can upgrade to a reserved seat at the venue for an additional fee, subject to availability.

The Gold Coast Football Club may from time to time, where reasonably necessary, vary the terms and conditions of Membership packages. The Gold Coast Football Club will communicate any change to its membership terms and conditions via goldcoastfc.com.au. Members will have no claim against the Gold Coast Football Club by reason of any change made to its membership terms and conditions.

6.2 RESERVED SEAT EVENTS

If the GC SUNS and Metricon Stadium predict that demand for seating will be higher than venue capacity for a specific home match, the game will be upgraded to a ‘Reserved Seat Event’ classification. For ‘Reserved Seat Events’, all General Admission seating areas will be upgraded to a ‘Reserved Seat’ status.

Members with a full season General Admission membership, including Victorian SUNS, (membership with no allocated reserved seat) have access to standing room only, subject to availability, for these games and may need to upgrade to a reserved seat through Ticketek (booking fees apply).

Those members who hold a 3 Game GA or SUNS Flexi membership MUST upgrade their entry to a reserved seat through Ticketek (booking fees may apply). SUNS Passes are not valid for ‘Reserved Seat’ events.

7. Flexi 15

The SUNS Flexi 15 Pass allows you access to 15 single General Admission tickets to be used in any combination at any GC SUNS home game.

These tickets are only obtainable online through a specific ticketing link which will be sent out prior to the beginning of the 2018 season, along with a unique code.

Once a ticket/s have been redeemed online through the Flexi 15 link, they will be deemed to have been used and will be removed from the allocation of 15 tickets, even if that ticket/s does not scan into Metricon Stadium.

Flexi 15 tickets should be redeemed online prior to 5pm on each Friday prior to each home game however Flexi 15 Members can also redeem their ticket allocation on Match Day at any of the Membership Services Windows.

Flexi 15 memberships include access to General Admission seating only and is not guaranteed. General Admission tickets are subject to capacity and you are encouraged to upgrade to a reserved seat (at cost), particularly at high demand matches.

For all matches deemed a ‘Reserved Seat Event’ Flexi 15 members MUST upgrade their entry to a reserved seat (at cost) through the Flexi 15 ticketing link. (Booking fees may apply).

Members will be required to pay additional fees and charges when upgrading to a reserved seat. Access may be gained to unreserved seating on a first-come, first served basis subject to availability.

8. SUNS Passes

SUNS Passes are included as a membership benefit for all Platinum, Gold and Silver (at cost) adult & concession members, and allows members the opportunity to bring along guests into the same designated seating category as their membership, excluding Platinum Members.

As our Platinum seating category is at capacity, Platinum SUNS Passes will be made available within the Gold seating category.

The following member shop categories receiving the following number of SUNS Passes:

Platinum – 4

Gold – 4

Silver ($10 each) – 2

These tickets are only obtainable online through a specific ticketing link which will be sent out prior to the beginning of the 2018 season along with a unique code.

Once a ticket/s have been redeemed online through the SUNS Pass link, they will be deemed to have been used and will be removed from eligible allocation, even if that ticket/s does not scan into Metricon Stadium.

SUNS Passes are strictly not redeemable on Match Days and must be redeemed online prior to 5pm on the Friday prior to each home game.

SUNS Passes are subject to availability and do not include entry into the Light Tower Bar. Guest passes however, may be purchased on match day (at cost) at Metricon Home Hub on presentation of a valid SUNS Pass ticket.

For all matches deemed a ‘Reserved Seat Event’ SUNS Passes will not be available.

9. Victorian SUNS

Victorian SUNS listed entitlements within the AFL Reserve are subject to AFL Membership Terms and Conditions which can be viewed at aflmembership.com.au

10. Pre-Play Terms & Conditions

Pre-Play is a cash value stored in the barcode of membership cards and can be redeemed at nominated food and beverage outlets at Metricon Stadium.

Pre-Play is non-refundable and cannot be redeemed for cash.

The value stored on a member’s card EXPIRES at the end of the last home game at Metricon Stadium in the 2018 season.

Any unused stored value remaining on the ticket at the end of such event will be forfeited and, by participating in the Pre-Play program, you agree that you will not have any claim for any such unused stored value.

If a membership card containing Pre-Play Credit value is lost or misplaced, the value will be restored and a new card will be issued at a cost of $10 replacement fee.

In order to redeem the value stored in the membership card, you must have the membership card in your possession and present it at time of payment. It is not possible to use Pre-Play if you do not have your membership card with you.

Pre-Play value on membership cards cannot be accumulated over time from one match to the next, whether you attend a match or not.

11. SUNS Shop Vouchers/Discount

11.1 SUNS Shop member vouchers

Voucher expires 31 October 2018 with a $30 minimum spend to redeem voucher. Members 10% discount is not valid with this offer. Member’s vouchers are not redeemable for cash. Vouchers can be redeemed in store or through phone orders.

11.2 SUNS Shop discount

GC SUNS members have access to 10% discount off merchandise which is valid in store at the SUNS Shop or online at shop.goldcoastfc.com.au. The members discount does not apply to sale items or memorabilia. A maximum of 10% discount can be used per transaction and is not valid with any other discount offer. 2018 Membership card must be present during each transaction. 2018 members discount expires 31/10/2018.

12. Light Tower Bar Conditions of Entry

Entry to the Members Light Tower Bar is available to 2018 Gold Coast SUNS full season, 3 Game Light Tower and Interstate memberships only.

Members must present their 2018 GC SUNS membership card upon entry and have their membership card visible throughout the duration of their time within the Light Tower Bar precinct.

Flexi 15 members must produce their Non-Barcoded membership card to access the Light Tower Bar. Guests of Flexi 15 members do not have access.

Stadium, club and/or security staff reserves the right to refuse entry to those who do not have a valid 2018 GC SUNS membership card. It is the responsibility of each member to bring their 2018 membership card to each Gold Coast SUNS home game.

Stadium, club and/or security staff reserves the right to sight your 2018 GC SUNS membership card and/or any forms of identification at any time whilst within the Light Tower Bar.

2018 Gold Coast SUNS membership cards are not transferable to other Gold Coast SUNS Members or general event customers. Every member must present their own membership card upon entry and retain it throughout their time in the Members Light Tower Bar.

Entry into the Members Light Tower Bar is conditional upon Gold Coast SUNS Members accepting responsibility for their own behaviour at all times.

Members are encouraged to consume alcohol responsibly. Stadium, club and/or security staff reserves the right to refuse entry into and/or eject members from the area at their discretion. Examples of inappropriate behaviour include, but are not limited to the following:

Intoxication, disorderly conduct, being under the influence of drugs, using inappropriate language, making racist, discriminatory or threatening remarks, negatively impact the event experience of others, vandalising stadium infrastructure or equipment, or unauthorised entry into the area.

Glass and receptacles are prohibited outside of the Light Tower Bar and are not permitted to be removed under any circumstances.
It is an offence for minors to purchase or consume alcohol, or for a person to supply alcohol to a minor. Breaches of these laws may result in ejection from the stadium and the persons involved being reported to the Police (penalties apply under the Liquor Control Reform Act 1998).

Smoking is prohibited within the Light Tower Bar.

Any 2018 GC SUNS members who breach the GC SUNS Member Code of Conduct will have the matter referred to the Gold Coast SUNS CEO in accordance with the Club’s Constitution.

13. Southport Sharks Membership

A Southport Sharks membership will be offered to 2018 GC SUNS members (over the age of 18) upon acceptance of the entitlement. Costs associated with the Southport Sharks membership have not been incorporated within 2018 membership prices and members will not be charged additional should they wish to accept the benefit.

To accept the entitlement, you will be required to present your 2018 membership card at Southport Sharks to redeem your complimentary membership.

14. Voting Rights

In accordance with the GC SUNS constitution, voting rights are held by the Australian Football League. This is a condition of the AFL’s funding agreement to the GC SUNS and this additional support provides the GC SUNS with the opportunity to establish a strong foundation upon which to build a successful Club for our community.

15. AFL Finals

Any reference to Toyota AFL finals entitlements within membership packages are subject to the Gold Coast SUNS being a participating team. Members who sign up before the AFL Membership cut-off date are eligible for priority access to tickets in the members ‘pre-sale period’.

16. Privacy

The GC SUNS recognise the importance of your privacy. All information collected will be handled in accordance with the Australian Privacy Legislation. For full details of our Privacy Policy, visit goldcoastfc.com.au/privacy.