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by erik

224

02 Aug 2017

SMS Campaigns are here in Hoptree. We have had batch campaigns for a while, but new to Hoptree are Campaign Groups and Campaign Messages. Here is how they work: Campaign Groups With Campaign Groups, you can create lists of people which you can message as a group. When Hoptree sends a group message, it will send a 1:1 message to each of the people within...

by Anne Parker Huret

220

28 Jun 2017

One of the things our clients LOVE about Hoptree is how easy it is to send appointment reminders using our batch messaging feature. Not only is it easier and faster than making phone calls; but our system allows your customers to respond to you and adjust appointments easily if needed. Say, “farewell” to appointment scheduling phone tag! To illustrate this, we will use the example of...

by erik

262

24 May 2017

We hit a milestone with Hoptree – over 25,000 SMS messages sent! As part of our celebration, we spent some time this week reflecting on what is working for the businesses using Hoptree. Since we text with them, we often hear more from them and are able to respond quickly to any needs or questions they have. So, what are our clients doing with Hoptree?...

by erik

192

12 May 2017

When you have a group of people you need to send messages to, it can be daunting to switch contexts, select each conversation, and send each individual message. We have been investigating different ways to make these interactions easier for business users to do and the first way of doing this is batch messaging via CSV. Batch messaging via CSV is a simple way for business...

by erik

185

27 Apr 2017

The 1.3 version of our app includes an often requested feature – the ability to send photos to customers. As of this release, there is not a way to send images from your browser and this feature is only available through the mobile application. However, everyone using a web browser will see the images sent and received. To send a message – start at the...

by erik

131

10 Apr 2017

The 1.2 version of Hoptree added web (browser) notifications. This allows you to enable notifications for particular websites and if a tab is open to that website, you can get notifications popping up on your desktop even if that website is in the background. How does it work with Hoptree? Here are some common questions that should help you configure and use web notifications. Which browser...

by erik

182

05 Apr 2017

I understand Hoptree is my one text number customers text my business at – but what happens if someone calls it? We have heard this question numerous times. Yesterday we added two features in Hoptree 1.2 that makes it easier for everyone. First, in our text-only plans, we have made it clear when someone has called your phone number. You now get a message that...

by erik

201

03 Apr 2017

Hoptree Messenger is now available as a installable mobile application allowing every user sharing a single text number to quickly get notifications, respond to customers with text or templates, and create new text messages to customers. Here are some screenshots as well as some features of Hoptree messenger… Customer View Template usage Conversation Thread Hoptree Messenger includes features such as the following: Get notifications for...

by erik

221

24 Mar 2017

We get asked all the time – How is Hoptree Different? So, let’s talk about some ways Hoptree is different. Differences for a Hoptree enabled business First, lets discuss the differences between texting with your phone and texting with Hoptree’s text messaging service. There are four main differences: 1. Using the Hoptree app instead of the phone’s text messaging Your normal text messaging app provided...

by monkeybread

199

10 Feb 2017

We wanted to give you an easy way to grab your customers and import them to Hoptree. Let’s get started! STEP 1: Export Your Customer Information to a CSV Most contact management systems have an option to export your contact information. Export customer information to a CSV file. Tip: In some contact management systems, you might have to select contacts to see an option to...