Liza Cordeiro sits down with Monica Giovachino to discuss CNA’s real-world incident analysis, the study
of how we respond to real-world events, learn from them and improve our response to future events.

As initial search and rescue operations in Houston shift to long-term recovery efforts, three CNA experts
discuss the various challenges Houston will face, based on their experiences with large-scale disaster
recovery efforts.

Center for Critical Incident Analysis

CNA’s Center for Critical Incident Analysis identifies best practices and lessons learned
through an objective, data-driven approach to reconstructing and analyzing the response
to real-world incidents, disasters and emergencies. The center supports government
agencies and organizations in continuous learning to enhance and improve prevention,
protection, mitigation, response and recovery capabilities.

Capabilities

CNA employs a scalable approach to conducting after-action reviews, tailored to the
complexity of the incident or event, the resources and time available to conduct the review,
and the desired outcomes. We advise clients to begin reviews as soon as practical to
capture data that can be lost in a short amount of time. Read more

Recent Reports

Pinellas County asked CNA, a nonprofit organization that specializes in analyzing the
response to hurricanes and other emergency incidents, to facilitate the after-action
process. The purpose of this report is to highlight topics of most interest to residents and
provide actionable recommendations for improving citizens’ experiences during disaster
response. As such, this report focuses on five key areas: warning and evacuation,
healthcare facilities, sheltering, communications and critical infrastructure and debris
management.

The Las Vegas, Nevada, community and the Las Vegas Metropolitan Police Department
(LVMPD) experienced a tragic loss on June 8, 2014, when two officers were ambushed
and killed by two assailants. This report, sponsored by the Office of Community Oriented
Policing Services (COPS Office) summarizes key findings developed during an after-action
analysis of the ambush and subsequent police engagement with the assailants. CNA
analyzed the event precursors, incident response and aftermath to document lessons
learned. These findings and lessons learned can be used by the larger law enforcement
community to conduct self-evaluation and better prepare for critical incidents such as
ambushes and active shooter situations.

Little research has examined ambush attacks as a specific and directed form of violence
against police. This study addresses that gap in the literature through a mixed-methods
examination of ambush attacks against law enforcement. This represents the first
substantive research in 30 years focused on civilian ambush attacks on police and
presents recommendations for next steps and additional research.

CNA conducted an objective, independent review of Tampa’s Incident Command System
(ICS) operations to identify strengths and areas for improvement. Using event data, media
reports and interviews with personnel from the Tampa Police Department, the Hillsborough
County Sheriff’s Office, the Florida Department of Law Enforcement, and other local and
federal agencies, CNA identified lessons learned that apply to law enforcement
professionals nationwide.