Season Ticket FAQs 2014/15

We will keep this area up to date to ensure that all questions are relevant to what we are currently being asked in the Ticket Office.If you have any other ticketing queries please do not hesitate to contact the Ticket Office team on memberservices@readingfc.co.uk or 0118 968 1313.

Q: When was the season ticket renewal deadline?
A: The deadline for current season ticket holders was 5pm on Friday 30th May

Q: Are you on sale for New season tickets?

A: Yes, you can purchase by contacting the ticket office on 0118 968 1313 or visiting us in person. If you are a member card holder you will need to contact the Ticket Office team to have your member card cancelled before purchasing online.

Q: I wish to transfer my Season Ticket (name change) to a friend or family member, can I do this?

Yes. Your request must be submitted in writing, advising of the following information:
• Your name, customer number, address, contact details (email and telephone number) and date of birth.
• The name, any existing customer number, address, contact details (email and telephone number) and date of birth of the supporter to which the Season Ticket is to be transferred.

Upon receipt of this information, we will transfer the season ticket in to the new supporter’s name. Any loyalty points accrued on your account will be retained by you, they are not transferable. Any loyalty points attributed to the new sale will be awarded to the new season ticket holder, as appropriate.

Your letter can be sent to Reading Football Club Ticket Office, Madejski Stadium, Junction 11 M4, Reading, Berkshire, RG2 0FL, emailed to memberservices@readingfc.co.uk or hand delivered to the Ticket Office at the stadium.

Q: I'm seventeen in August, but can I purchase a sixteen and under season ticket or will I have to buy a 17-21 season ticket?
A: We take your age from August 1st. You’ll still be 16 – so you will still be able to buy a 16 and under season ticket!

Q: How can I pay through Zebra Finance?
A: New season ticket holders are advised to visit the Ticket Office in person so they can complete the form and pick their seat at the same time. Alternatively they can download the form here and complete it in advance of visiting the office.

Q: I have renewed my season ticket; will I receive a new card?
A: No, 2013-14 Season Ticket Holders will be sent a thank you letter in July but need to keep their existing card for the 2014-15 Season unless there are any amendments such as a seat move or change of age band. Supporters who have made an amendment or are a new season ticket holder will receive their new card in July.

Q: I have chosen not to renew my season ticket; will I receive a member card to purchase on a match by match basis?
A: Please make the Ticket office aware if you have chosen not to renew your Season Ticket and we will send you a member card free of charge to enable you to qualify for member discount for our home league matches.

Q: What happens if I lose my season ticket throughout the season?
A: Please phone the Ticket Office on 0118 968 1313 or visit the office and we will be able to replace your card. There is a £5 administration cost.

Q: Can season ticket holders upgrade their season ticket on a match by match basis?
Yes - for the 2014-15 season we will continue the policy of allowing season ticket holders to upgrade their season ticket a maximum of 3 times + evening games.

Season ticket holders can do this by phoning the ticket office on 0118 968 1313 or visiting the office and paying the appropriate upgrade fee. Supporters are advised to do this in advance of match day to avoid match day queues.

Due to child match ticket prices reducing by £2 for the 2014/15 season, upgrade fees involving a child have increased by £2.

Upgrade prices for 2014-15 season

Area of Stadium

Upgrade Price

Lower West, East, North

Concession upgrade to Adult

£8

Child upgrade to Adult

£17

Child upgrade to Concession

£9

Upper West

Concession upgrade to Adult

£8

Child upgrade to Adult

£17

Child upgrade to Concession

£9

TERMS & CONDITIONS
All Season tickets are sold subject to availability and issued subject to Reading Football Club’s terms and conditions and the Club’s Ground Regulations.