Blog

Thought Leadership forIT Service Management Professionals

Software Asset Management continues to be a primary driver of the IT Asset Management industry. Minimizing licensing costs while at the same time ensuring compliance and limiting audit risk is an area that most organizations still do not have a good handle on. It’s easy to understand why.

In talking to customers there seems to be a general belief that automation tools are too expensive and take too much effort to configure to truly derive value. Sure, there are some automation tools out there that are not cheap and have complexity to them – but the ServiceNow Runbook Automation solution is not one of these. This is especially true if you are targeting your automation to a small number of high-value use cases. Between this week and next, I will cover a total of five of these high-value automation use cases that we believe all ServiceNow customers should be looking to employ: