Next select the items to return. Once completed, ESTRO.COM.AU will send a confirmation email, with the shipping label and instructions for the return shipment.

The return shipment is FREE when shipped using the courier provided by ESTRO.COM.AU

Refunds will be processed as soon as returned items have been checked and accepted by ESTRO.COM.AU

Once your package reaches the warehouse, please allow 5 to 10 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.

For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal will be refunded to the original account. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

OUR POLICY: The Items should be returned in original condition (unworn, unwashed and unaltered) and in the original packaging with hang tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged. If you decide that they’re not quite right, please return them in their original shoe box as it is part of the product, with another solid box around it, preferably the original outer packaging.

We do our very best to fulfill your order within 2 business days ( Please allow a 24-48 hour processing/handling time prior to your items shipping)!

Once fulfilled, we will email you your tracking number so you can track your package. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided. All orders are shipped via DHL.

Please note, orders and emails placed between Fridays 12:00pm PST through Sunday, as well as holidays, will be processed on the following business day.

We offer FREE shipping on all orders over $500; on orders below $500 shipping cost will vary according to your destination. View more about shipping cost below:

Please Note:

We do not ship to a Postal Box address

We are unable to redirect orders once items have been dispatched

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order.

For imports to US addresses, please be aware that US customs may contact you asking you to provide them with your IRS, EIN or SSN number before enabling delivery to your address. You will have a one week window to provide this information. Click here for more details from US customs.

Please send us an email if you require further information: info@estro.com.au