USA-R Server-011 Support and SLA

Service Level Agreement

All products come with an SLA and the resulting availability guarantee as defined in the product description.
The percentage defines an effective approximate availability provided by the given product platform to inform every customer of the reliability to be expected from the service in question.
Account credit will be issued as hourly price percentage of the product affected by the outage.

Our uptime guarantee is provided on a best effort basis. Customers will receive account credit should service availability fall below the given guarantee.