we've just integrated Uservoice (our community feedback tool) more with the rest of the website: your regular shapeways.com login now also works on Uservoice.

For new users, it'll just work. For existing users, it will create a new UserVoice account for you (nothing I can do about that, sorry!). This is a bit inconvenient as your existing issues will no longer all show up onder 'my feedback'. On a positive note: you all get a fresh set of votes to use!

Also, we're GREATLY appreciating all the feedback that we're getting on Uservoice, and we're doing our best to address the most 'popular' (or hated tickets ASAP. Things are a bit busy for development during the last weeks of the year, but as of January you should see a big increase in the number of tickets that we're closing.

Looks like you're using a CSS style-sheet or template stored in the restricted area of shapeways.com, change that and it'll be fixed.

@ana Criticising a disgruntled user's tone when you have problems is not helpful, it simply increases the degree of antagonism. Meet strong criticism with an example of the politeness you'd like to inculcate instead.

@aegidian I'm being playful, giving mctrivia a wink and a nod to remind him that we're all on the same page, while at the same time working to get this fixed as quick as possible. Sorry if it came across as insensitive. So many nuances get lost in these digital conversations.

Since this problem surfaced late in December, I've had members of my team working on a long-term fix. We've confirmed we were actually facing bugs with Uservoice, which despite lots of detective work, we haven't been able to recreate.

Tomorrow we're going to turn single signon back on at 9am EST. I will be watching how things go closely, and I have my team on standby. What I could use from you guys on this thread is eyes and ears. If you or another member of the community comes across an issue with the feedback.shapeways.com login process, please either alert me here or shoot me an email at ana@shapeways.com so I can handle it immediately.

While this is more experimental and less foolproof than waiting for a definite answer, if we pull together and keep eyes and ears open, it'll ultimately help us move forward faster.