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Hi,
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return the perfume to the pharmacy it maybe a faulty bottle they should replace it if not write a letter to Chanel Perfumes (there should be an importers address on the box) and explain the situation and that your dissapointed 9 out of ten times they will replace it if it means keeping a customer happy, its worth a try

facing the back you will see 2 chanels one on the left where the hose comes out and one on the right that entends down into the base.start with the one on the left,its shaped like a j..there are 10 screws take those out and clean the chanel.be careful of the thin rubber seals around the outewr edge of the chanel that you take off.next is the chanel on the right,it starts where the hose sets in when not using it.there are seven screws.be sure to fold the vacuum open and lay flat on the floor.those seven screws will seperate the upright from the base.clean that out.when you take that off you will see a long slot going across ,that is your main suction intake.also be careful of the thin rubber seal around the outer edge.if there is a blockage it will be in one of those two places.please leave feedback