You can personalize the
chips with either dollar denominations or up to three initials
for an additional fee. You may select to personalize just one
side of the chip or both sides. Currently only 11.5 gr Clay Composite
chips can be personalized. Please note that you have to select
one of the Personalization options from the item page for the
personalization fee to be applied.

Yes. We can have a special die made for
any custom logo or name that you wish. You will need to send us
the logo in a digital format such as JPG or TIFF. Please call
us at 800-792-7872 for details and pricing.

Depending on how many
personalization orders we already have chip personalization can
take anywhere from 2 to 14 days to perform after which the item
would ship. We accept requests for a rush order for an additional
fee so please call us at 800-792-7872 if you need a rush order.

All orders
are processed & shipped within 24 to 48 business hours upon approval.
Most orders coming in before 1:30 pm EST are processed & shipped
the same business day. Please note that busy Holidays may push shipping
times back by one day.

All orders ship with FedEx except for samples that
ship with USPS but can be upgraded to expedited FedEx services. We are
located in GA so the only FedEx service available to GA residents is
Ground with a delivery time of 1 day after shipping. The following FedEx
services are available:

FedEx Ground

FedEx Standard Overnight - Not available to GA

FedEx 2Day - Not available to GA

FedEx Express Saver - Not available to AK, GA,
HI

Please note that some of the listed FedEx services
may not be available to certain regions not listed. We are located in
GA and you may use FedExTime
In Transitcalculator to get an estimated shipping time. You will
be asked to enter point of origin ZIP code and that is 30076. Please
note that all delivery times are on business days so weekends &
holidays are not included. The estimated shipping time given by FedEx
is not a guarantee.

A tracking number will be emailed to the email address
given with your order after the order has been processed and shipped.
The email will come from FedEx directly. AOL, Hotmail, MSN & Yahoo
members please check your Spam/Junk folders as well. If you have lost
the tracking number you can track the order by logging in toYour
Account. If you do not have your Log-In information you may request
the tracking number to be sent to you byE-Mailing
us. Please note that samples ship with USPS with no tracking number
unless if they were upgraded to an expedited FedEx delivery method.

All credit card orders are subject to approval by
the issuing bank. Your shipping address can be diffrent from your billing
address but the correct billing address must be provided on the order
form. We reserve the right to reject certain orders being shipped to
an address that is not the billing address of the credit card.

Items can be shipped back within 10 days of receipt
for a refund less any shipping costs involved. The item has to be received
in the same new, un-used, condition it was shipped and you must call
us first to receive an RMA number. Any items being shipped back without
an RMA number or not in new condition may be sent back to you at your
own expense. The customer is responsible for any shipping costs or damages
incurred in shipping the item back. You may call us at 1-800-792-7872
M-F 10-5PM EST to get an RMA number.