Please don’t talk or text in either of the studio rooms. If you need to make an emergency call, please do so quietly outside of the studio or in the lobby. Photos are encouraged, but make sure you’re taking photos of yourself, or have the permission of others if they are in the shot. Feel free to take photos before and after class (not during) and don’t forget to tag us @humanipilates.

Service Return Policy

No returns or exchanges on class packs, memberships, or any service packages that have been completely or partially used. We don’t have expiration dates, so you can take your time using them. We can also transfer your partially used package to another person per your designation.

Parking Policy

We have a parking lot for your convenience on first come first serve basis any time of the day. Please be sure to park in slots marked “visitor”. You can park in any spaces 6:00 am – 8:00 am and after 4:30 pm on weekdays and anytime on Saturday and Sunday.

The back gate of the parking will be closed most of the time. You’re welcome to use the back exit when it’s open, otherwise head out the front – the same way you came in.

Merchandise Return Policy

Merchandise returns can be made on clothing items to the original form of payment within 14 days of purchase, only under the conditions that the item(s) returned have original tags and packaging still intact, and that the item(s) are unworn, unused, unstained, and not damaged.

There are no returns or exchanges of any other items, including skincare, exercise equipment, props, food, or any other such items, even if they have not been opened.

Studio Age Policy

Students 12 – 13 years of age must attend one private pilates session at Humani to receive instructor approval prior to joining group classes. Upon receiving instructor approval, students between 12 and 13 may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver at Humani to keep on file.

Students 14 – 15years of age may attend class with a parent or guardian present at the studio during the entire duration of the class. The parent or guardian must also sign a waiver to keep on file.

Students 16 – 17 years of age may attend class with a waiver on file signed by a parent or guardian.

*All waivers must be signed at Humani Pilates.

Prenatal Policy

It is your responsibility to inform our staff when you become pregnant. All pregnant students will be required to get instructor approval prior to taking classes during their second trimester (14 – 27 weeks). Students may receive instructor approval following one scheduled Private Session or Check-in to learn prenatal modifications. Upon receiving instructor approval, pregnant students in their second trimester will be limited to Machines 1 Classes, Stretch and Release, and Prenatal classes only. No Machines 2 Classes, Mat Classes, or any other Level 2 classes.

In order to maintain a safe and positive experience for all students at Humani Pilates, after 32 weeks of pregnancy, all Humani students will be limited to Private Pilates Sessions and unable to participate in group classes. Members may inquire about a possibility of taking duet sessions or small group prenatal classes, if available. E-mail schedule@humanistdudios.com to check for availability.

Lost and Found

Humani is not responsible for items lost, misplaced, or stolen while visiting a studio. If you think you may have lostsomething while at the studio, come see us at the front desk, we have a lost and found bin. We clean it out every month and donate any unclaimed items.

To keep our students safe and maintain a calm and peaceful environment, there is no admittance after 15 minutes past class scheduled start time. If you arrive more than 15 minutes late, you will be marked as a “no-show”.

Class Cancellation Policy

Humani has a 12 hour cancellation policy for all classes. Cancellations made with less than 12 hours notice will result in a $23 Late Cancel fee for all Unlimited students and the loss of a credit for all students with all other pricing options and memberships. We get it, life gets busy, so Unlimited students get one “free pass” during a single calendar month. This means you will not be charged the extra $23 fee the first time you late cancel in one month calendar month. If you are not going to make it to class, please cancel to allow another student to take your spot. Absence to class without a cancellation are treated like late cancellations.

Booking Private Sessions and Services

To book any private pilates session or bodywork sessions and reserve your time with your teacher or therapist, you must have a valid package to cover that session. You cannot “pay later” for the session.

Private and Duet Cancellation Policy

Private and duet sessions have a 12 hour cancellation policy. If you need to reschedule, cancel or miss your session, you will be charged for the full cost of the session or one will be deducted from your package.

Bodywork Services Cancellation Policy

All bodywork services have a 24 hour cancellation policy. If you need to reschedule, cancel, or miss your session you will be charged for the full cost of the session or one will be deducted from your package.

Waitlist Policy

We expect you to want to take every class you’re on the waitlist for. Our system will automatically add you when a spot opens up. You will then receive a text notification. You have 2 hours to reply to the text message, to confirm or deny your spot. If you do not confirm your spot, you will be automatically taken out of class and the system will move on to the next person in line. Check your MBO account if you’re not sure whether you were added to a class or not.

Please take yourself off the waitlist for classes you have no intention attending. There is no “holding” your spot. Reply “N” as soon as you can, if you do not want to attend.

Unlimited AutoPay Membership Perks

Humani Unlimited AutoPay Members receive a monthly Free First Time Guest Pass. To book class with a guest send over their name, email, phone number, and the class you’d like to attend together to the desk to schedule@humanistudios.com.

Guests must be new to the studio. Late cancellation and no show fees apply to guest reservations, and will be charged the member’s credit card on file.

AutoPay Membership Perks

To thank you for making our lives easier in managing your account, you get additional perks! AutoPay Members get a 10% discount toward regular price items in our in-studio boutique. This excludes all sale items or food items.

Membership Hold Policy

All members receive one hold per calendar year. Members may place their membership on hold for a minimum of one week and a maximum of six months. We do not put memberships on hold for short term vacations, work travel, etc. This includes regular memberships and AutoPay memberships.

If you know you’re likely to travel a lot throughout the year, please choose one of our flexible class pack options.

To hold your membership, contact the desk in writing at schedule@humanistudios.com with the exact begin and end dates needed. You must get written confirmation of both the hold and release of the hold.

Membership Suspension – Injuries and Pregnancy

We will put your membership on hold due to an injury or physical emergency. Pregnant Members may suspend memberships anytime. See our prenatal policy for more info.

AutoPay Cancellation Policy

Members may cancel their membership with 30 days written notice and the payment for all classes attended but have not paid for. For example: If your payments process on the 1st of each month and you wish for June to be your LAST month of classes, you would request cancellation before June 1st. Your last payment would take place on June 1st and your last day to join us for classes would be June 31st.

If your membership billing fails to process, you will receive an automatic e-mail from us. You are then able to update your billing information in your online account. If you’re having trouble call or e-mail us. Your membership will be cancelled should you not provide payment within seven days of your bill date.