Telio Blog

The basics of managing online reputation Before buying a product online, most consumers scroll through the reviews before checking out, and in today’s internet driven world, it’s no different for medical care selection. A recent study conducted by healthcare tech...

The cause and effect of missed appointments For a long time it seemed that repeated “no-shows”, or visit non-adherence, were the incurable headache of the medical field. Not only do they waste the office and other patients’ time, but the financial loss carries an...

Preparation is key While a practice may strive for 100% patient satisfaction, occasional misunderstandings arise and mistakes are made. A disgruntled patient may choose to voice a complaint online, and if a practice mishandles the response, that negative review can...

Reduce no shows, keep your business top-of-mind, and make scheduling a smoother process with automated appointment reminders. Appointment reminders are just as essential to you as they are to your customers or patients. Having a system in place for reminding both your...

Your business loves positive reviews and you understand how important it is in influencing potential customer business decisions. But when should you seek feedback? Timing matters. If you want to get feedback from your customers, choosing an appropriate time is...

Business owners and employees alike frequently ask how many reviews are really enough to create a lasting and positive impression on your future online users. We already know why getting positive online reviews is more important than ever. So how many reviews is...

It can be easy to lose sight of the purpose of HIPAA compliance, also known as the The Health Insurance Portability and Accountability Act of 1996, especially when it creates an extra workload for already-strained practices that are striving to provide the best in...

Why are people more likely to leave a negative review when they have a bad experience than a positive review when they have a good experience? Reflecting on our positive and negative experiences can reveal a lot about why this is the case. To illustrate, just for a...

If you are running a business in today’s digital era, you probably have already experienced some of the benefits of having positive online reviews. Unfortunately, if you have received any customer feedback that has been less than spectacular, you may be worried about...