I’ve never been in a BMW dealership before and was very pleasantly surprised. Seems to me the sales people are a “ cut or two” above the typical car salesman. I worked with Eric and Art on a purchase of a used vehicle. No pressure, not pushy, and no BS. We agreed on terms and price and my wife and I left as very happy customers.

Consumer Review

Nice car

by Dan from Hartford, ct

January 5, 2019

Great car, bought it two weeks ago.
So far so good .
Trunk relatively, back seat small but I drive by my self most of the time .

I worked with Art on a 1994-5 Jaguar. Very nice conversations only problem was the price it seemed a bit high compared to others.
I'm still interested in the auto.

Consumer Review

A reliable car for a young professional

by Greg from Bowie, MD

January 13, 2019

I was looking for a reliable car to start my professional career, something to get me back and forth to work without issue. This car is that car. It has great handling, the design looks good, and it has parking assist features. The only things that I dislike about the car are that there is no sunroof and that there is no navigation in my model.

The car met my needs at this time. It is very comfortable to drive. I like the features inside the car. Easy access to my options on the dashboard. The car drives very smooth and has a quick pick-up when driving.

customer service very helpful, eager to sell a car and what detailing the car was put through to get ready to sell. i felt they were honest and presented all i needed to know

Consumer Review

Expensive car to maintain

by Chewy from Rancho Mirage

November 8, 2018

Diesel engine is strong and dependable. Question the reliability of the electronics. The blind spot function is first generation and not reliable and useless. Basically a dependable engine but other components will give me the ultimate answer in time. This car is too expensive to purchase and to upkeep.

I found a BMW that checked off the majority of the features I was looking for, but it was 4 hours south. I reached out to verify the availability and John Romell was the first person to respond to me. John was sure fast to respond to any of my email questions and we talked on the phone to arrange for the sale and delivery. John was very helpful in making the process smooth and pain free.

Consumer Review

Wanted a change

by MyX4 from Toronto, ON

July 24, 2018

I exchanged my X5 for this X4. While the performance is good, runs smooth. The height can be a bit higher for better view. My X5 had more engine power due to 3.0 litre V6 engine that I miss in X4 otherwise this is a fun car to drive. Loaded features is a big plus

They are so nice and professional. I have been dealing with John Romell for years and I bought two cars off of him. they are fair and honest and they have a great selection of cars.

Consumer Review

Some things only come around once in life

by jsw1976 from Liverpool

October 18, 2018

Will this be the last petrol engine car that I own? If it is then I am so glad it was the BMW 540i (G30). Having owned BMW for the last 20 years this is the best I have owned by some margin. It has everything, refined power with perfect styling and handling.

John Rommell was a superb salesperson. He was both patient and informative. He answered all my questions, clearly laid of the costs, and had my BMW ready on short notice. Thanks John!

Consumer Review

Worst car I've ever driven!!

by DaraDC from Vienna, VA

November 17, 2018

Getting this car back in jun of 2016 as a brand new lease from BMW of Fairfax, I've been in the service department almost every 2 weeks. I had an accident due to a brake failure, the A/C broke down after 3 weeks of picking up the car, and so far the dealership has changed 4 set of the whole brake system. NOT A RELIABLE CAR AT ALL. Looks are good, Quality is HORRIBLE?!

Recently we purchase a used Lexus Is250 at Cain. John Romell was our Salesperson. From the start he was very professional yet made us feel comfortable, not pressured. The car was beautifully detailed and just what we were looking for. Thanks for a great experience!

Consumer Review

fun car, but booklet is difficult t understand

by seashells from North Kingstown

June 19, 2018

love the car but blind spots can be annoying especially the position of the mirrors. also with so many moving parts i'm concerned about the convertible mechanism breaking down

I have purchased Cars from Cain since 1989, This latest purchase was for a special order of a BMW 430i coupe, The entire process was great from start to finish. They timed the purchase to come in prior to my lease being done within a few weeks, so it worked out perfect. As in my past purchase experiences, the entire sales staff was great to work with. Between my wife and I this is the 8th BMW that we have purchased from Cain. I would not think to work with another dealer. John and Charlie were great to work with, as is the service department.

Consumer Review

Most comfortable car and sports car

June 30, 2018

This is very hard and design is perfect and interior is quite interesting within this range of cost. Rear and front view of this car is really nice

John and team couldn't have made buying experience any better or easier. My wife and I drove in from out of town. John had the car we were looking to purchase cleaned and ready for inspection upon our arrival. The purchase process was very efficient which was great considering it was late in the evening, and we had a 3 hour drive home. Once the transaction was complete, John took the time to thoroughly walk us through all the features of the car even though it was well beyond closing time. He even took the time to follow up and make sure that we made it home safely. I'll definitely consider John and the Cain team when I'm in the market for another car.

Consumer Review

First Car I've owned

by Tuck17 from Lexington Va

November 29, 2018

This is a great reliable car. It's performance is outstanding, and it's features are excellent. It is a beautiful car and well engineered. It's so much fun to drive!

The experience I had with Cain was great. Purchasing my car from out of state couldn???t have been any easier. John and other staff were very responsive to all of my phone calls and emails, and they helped me coordinate my trip to Canton. When I flew into the Canton airport, John was there on time to pick me up and was very flexible when my travel was unfortunately delayed a few hours. Everything thereafter went smoothly, and John even called the next day to make sure I made it back home safely after my 7 hour drive.

Consumer Review

Love this car!

by Isabel from Boston, MA

December 12, 2018

This car is so stylish and drives great! It’s a 4WD which will be great for the winter. It’s also great with gas. I am very happy with it so far!

I drive over 300 miles to come to this dealership and these service consultants specifically. I won’t take my car anywhere else. I trust these guys completely with anything my car needs- they don’t try to sell you anything you don’t need

Consumer Review

loving my BMW

by anne from barrington ri

January 3, 2019

lots of leg room, smooth ride, love the sound system, not a bulky car, very speedy car, enough room for luggage and family. love the safety features and the heads up display.

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