Pure360 Reviews

Pure360 Have Let Us Down Badly

Oct 28, 2016

Mark Westaby

Used the software for: 2+ years

Source: GetApp

1/5

Overall

1
/
5

Ease of Use

1
/
5

Features & Functionality

1
/
5

Customer Support

1
/
5

Value for Money

Comments: Having been unable to access our account for over a week we were then informed that we would have to move to a new billing structure. The problem was that this new structure meant we'd have to forfeit a large number of email credits -- already paid-for -- or move these existing credits to the new structure and then forfeit the right to get new ones. Either way we'd be losing out significantly. We offered a compromise but Pure360 refused.
Having used Pure360 since the company started I was appalled by its behaviour. When I asked to speak to a director I heard nothing.
It seems to us that Pure360 no longer wanted us as a client because, presumably, we're not big enough for them. When challenged about this they said they treated small and large clients in the same way. Well, I hope not because if they do their business won't last.
Absolutely appalling.

Pros: I've always liked the simplicity of their platform.

Cons: Pure360 needs to remember that even small clients can have significant influence.

Recommendations to other buyers: I could never recommend them to anybody now, despite having once been their biggest fan.