The Carphone Warehouse & Windows 8 Pro Upgrade Offer

I was in the same boat as the rest of you (no sticker on my box) and managed to get it sorted yesterday - I went through to their customer service department, spent a few minutes on the phone to some guy there who tried to fob me off that not having a sticker meant I must not be eligible, and that the offer only started on the 23rd (as the terms mention the offer's open from the 23rd) with me having bought my phone on the 19th, and I had to explain to him that no, thats when the ability to redeem the codes were made available but that all 820's are eligible.
After not taking no for an answer he went and queried it with their "Fanatical Support" team and I ended up getting put through to them who explained that, yes, sorry, of course i'm eligible and that they know about the problem, supposedly they have a dedicated team they've setup to call all affected 820 owners (presumably they know which batches are missing stickers), he said there're about 100 phones affected but I imagine he must be missing at least a couple of zeroes from that.
Anyway, he said he'd pass my case over to that team and they'd get back to me, they called me back yesterday evening (about 4 hours after my call to CPW) and gave me the code needed over the phone.

Sydenham: The code is 8 digits long (this is the also the number of spaces provided in the redemption form so presumably theyre all this length), in my case its 3 letters, 1 number, then 4 letters but your mileage may vary.

For anyone still having problems getting their code, i'd suggest calling customer services and ask the operator specifically to check the issue with their "Fanatical Support" team, who at least seem to be aware of the issue and what's needed to resolve it.

I finally got my code too. I had a missed call from them today, phoned them back and luckly the information was on my account, so he was easily able to give me the code rather than having me explain the whole thing and getting a random answer back.

Anyone still waiting, make sure they know you are missing one and you should eventually get one. Just don't give up and let anyone tell you you're not eligible for it.

Very happy now, just have to wait for it to actually arrive! No confirmation email as yet from the upgrade site (do you get one?)
The (up to) 28 day wait begins.

I had a similar experience today, spoke to the manager who called HQ, sticker should have been on box and they will be sending an SMS. He then took my number when I told him I'd purchased SIM free. No SMS yet though.

Narr, can you tell me a bit about the SIM Free option. I'm just curious, does SIM Free simply mean it's unlocked and not set to any particular provider or does it mean something else?

Good News - Carphone Warehouse have processed my application within the 28-day period - they actually post it out to you, which means you end up with a DVD of the Windows 8 Pro Software with the Licence Key, which means the value of this offer now goes up by 7.99 to 32.98, as if you buy the Windows 8 Pro software online you get the chance for 7.99 extra to receive a DVD of the software.

Can someone please advise. Bought by Lumia 820 from Carphone Warehouse on the 7th December. I've just gone to the site for the upgrade, filled in all contact details and also provided the unique code and EMEI number as seen on the box (and with EMEI confirmed by phone code). When I click submit I get a "This EMEI doesn't exist". I assure you it does. What to do???

Can someone please advise. Bought by Lumia 820 from Carphone Warehouse on the 7th December. I've just gone to the site for the upgrade, filled in all contact details and also provided the unique code and EMEI number as seen on the box (and with EMEI confirmed by phone code). When I click submit I get a "This EMEI doesn't exist". I assure you it does. What to do???

Having the same problem here "This IMEI doesn't exist". Confirmed by phone, and it's been more than 14 days since my purchase. I'll ring the number from the small leaflet and see what they say. I'll make sure to report any findings here once I do.

Hello Guys
I Tried to use my code on the website and it wouldn't let me so on the 8th January called the number on the sticker. I spoke to a gentleman who said he would do for me on his end after it was all done i was told it would be within 28 for me to receive my win 8 DVD i still have not received it to this day.