topic Re: Poor performance in TalkTalk TVhttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454686#M145849
<P>Hi Karl,</P><P>&nbsp;I’ve received the router and have set it up successfully. I’ll test it over the next week or so (Sky sports and PS4) and let you know how it goes.</P><P>&nbsp;In the meantime thanks very much for your quick and excellent help.</P><P>&nbsp;Iain&nbsp;</P>Tue, 18 Feb 2020 20:40:11 GMTRichardsoni2020-02-18T20:40:11ZPoor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2452047#M145621
<P>I have 2 issues I’m looking for help with:</P><P>1. Why does the sky sports boost keep pixelating? It is unwatchable so I’m paying for something I can’t watch</P><P>&nbsp;2. I’m sick of my son telling me he’s been kicked out of PS4 online games due to ‘network issues‘.</P><P>I have 40mb fibre broadband with a HG633 router.</P><P><SPAN>Thanks in advance</SPAN></P>Sat, 08 Feb 2020 23:03:38 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2452047#M145621Richardsoni2020-02-08T23:03:38ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2452706#M145677
<P>Hi</P>
<P>&nbsp;</P>
<P>Can you add your home phone number to your&nbsp;<SPAN style="color:#0000ff"><U><A href="https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile%3Apersonal-info" target="_blank">Community Profile</A></U></SPAN><SPAN style="color:null">&nbsp;so I can look at your connection.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="color:null">Also, is the TV box direct to the router with a cable or do you use powerline adapters.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="color:null">With the PS4, is this a direct wired connection or over wifi ?</SPAN></P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Tue, 11 Feb 2020 14:12:20 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2452706#M145677OCE_Karl2020-02-11T14:12:20ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2453759#M145736
<P>Hi Karl,</P><P>sorry I didn’t get a notification of your response so I’ve only just see it. I’ve added my TalkTalk phone number now.</P><P>The tv is connected to the router via a cable.&nbsp;<BR />The PS4 was originally WiFi but I’ve had to buy a WiFi extender and plug it in near the PS4 and connect it using a cable. My son doesn’t get kicked out of online as much but the network connection freezes for a minute or so.</P>Fri, 14 Feb 2020 20:51:06 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2453759#M145736Richardsoni2020-02-14T20:51:06ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2453760#M145737
<P>I’ve added a couple of screenshots from tonight’s pigs tour golf on channel 406 so you can see the extent of the issue</P>Fri, 14 Feb 2020 21:06:25 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2453760#M145737Richardsoni2020-02-14T21:06:25ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454121#M145782
<P>Hi</P>
<P>&nbsp;</P>
<P>Not seeing any line issues.&nbsp; Check your home phone is clear of any noise.</P>
<P>&nbsp;</P>
<P>I've a new router on the way so we can rule this out.</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>Karl.&nbsp;</P>Mon, 17 Feb 2020 10:05:59 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454121#M145782OCE_Karl2020-02-17T10:05:59ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454308#M145807
<P>Thanks Karl.</P><P>No static / noise on the landline.</P><P>Will test the new router when it arrives and report back.</P><P>Cheers,</P><P>Iain&nbsp;</P>Mon, 17 Feb 2020 20:01:32 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454308#M145807Richardsoni2020-02-17T20:01:32ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454393#M145822
<P>Hi Iain</P><P>&nbsp;</P><P>Clear&nbsp;line rules out any issues with that side.&nbsp; Lets see if the new router helps <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>&nbsp;</P><P>Thanks</P><P>Karl.&nbsp;</P>Tue, 18 Feb 2020 08:16:35 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454393#M145822OCE_Karl2020-02-18T08:16:35ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454686#M145849
<P>Hi Karl,</P><P>&nbsp;I’ve received the router and have set it up successfully. I’ll test it over the next week or so (Sky sports and PS4) and let you know how it goes.</P><P>&nbsp;In the meantime thanks very much for your quick and excellent help.</P><P>&nbsp;Iain&nbsp;</P>Tue, 18 Feb 2020 20:40:11 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454686#M145849Richardsoni2020-02-18T20:40:11ZRe: Poor performancehttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454767#M145857
<P>Hi</P>
<P>&nbsp;</P>
<P>OK,&nbsp; test and let me know if there are any issues.</P>
<P>&nbsp;</P>
<P><SPAN style="color:#000000">Thanks &nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="color:#000000">Karl.&nbsp;</SPAN></P>Wed, 19 Feb 2020 07:55:41 GMThttps://community.talktalk.co.uk/t5/TalkTalk-TV/Poor-performance/m-p/2454767#M145857OCE_Karl2020-02-19T07:55:41Z