FAQ

Analytics and Statistics

Since installing the plugin I’ve seen a big drop in traffic. Today I found out that it was because the plugin blocks analytics as standard.

In GDPR plugin we provide several options to manage your Google Analytics tracking. Please check the available options below:

Allow Google Analytics to always track all users like before⇒ Make sure that you triggered cookie detector and Google Analytics cookies are listed in Services Manager (⇥how to use Service manager) ⇒ EditGoogle Analytics service ⇒ Uncheck the Do you want to activate this service? checkbox⇒ Save changes with Update button

Set default privacy group to Analytics (enable tracking before user's consent)⇒ Make sure that you triggered cookie detector and Google Analytics cookies are listed in Services Manager (⇥how to use Service manager) ⇒ EditGoogle Analytics service ⇒ Check the Do you want to activate this service? checkbox

⇒ Set the type of cookie to level of your choice (by default it will Analytics) and remember your choice

⇒ Save changes with Update button ⇒ Navigate to Cookie Consent > Advanced Settings > Additional Settings⇒ Change default privacy group to the same as type of cookie selected for Google Analytics service

Our cookie scanner is using URL /?ctpass=1 parameter to access your site and find all the cookies that site is using. To prevent Google Analytics from counting stats for ?ctpass=1 requests - just create an IP address filter. Our cookie scanner IP is:

159.89.130.200

138.68.252.185

159.89.220.85

Although we are trying to make sure these IPs won't change, due to increasing popularity of cookie scanner some new IPs may be added. If you happen to see any cookie scanner activity in your Google Analytics account, please verify you have all IPs added.

If you don't feel comfortable with editing the PHP code - we will do our best to help you with that - just contact us at support@createit.pl about new plugin integration. We're currently extending the GDPR plugin and adding more features.

There are many factors that may affect the cookie consent from always showing.

These are some of the reasons why this happens:

In most cases this is due to a caching plugin / caching module enabled in the server. Currently, we have integration on most popular cache plugin (like WP Rocket Plugin). If you are using a caching plugin that is not integrated, the solution might be:

Go to the Caching Plugin’s settings and search for the option to “allow cookies”.

Add “ct-ultimate-gdpr-cookie” to allow GDPR cookies.

Option in Ultimate GDPR > Cookie Consent > Advanced settings - ‘Show advanced cookie popup always, even when the consent is given’ is enabled. This will show the trigger for the Cookie Advance Settings.

Your server is running with old PHP version (<PHP 5.6) which causing the script to fail. Upgrading the server’s PHP version will make the site secure and advanced.

There are thousands of plugins that are compatible with WordPress. Ultimate GDPR is coded to be compatible with themes that are using WordPress Coding Standards, but some themes and plugins do not follow this standard and may cause issues with compatibility.

These are some steps to troubleshoot if there’s error/s when Ultimate GDPR is activated:

NOTE

Create a Backup for your site before doing these steps to prevent any issue with your site.

Check for Theme Conflicts

Change into a default WordPress theme and check if the issue still persist.

With the thousands of plugins that are available, one or more plugins have a chance to conflict with Ultimate GDPR. We’re doing our best to integrate plugins user’s are using that are in conflict with Ultimate GDPR.

To know which plugin is causing the conflict, follow this instructions:

Check for Plugin Conflicts

Disable all the plugins except for Ultimate GDPR. Check if the issue is there, if not proceed with these instruction.

Activate plugins one at a time. After activating a plugin, check if the issue is there.

If the issue is not there, deactivate the plugin again and activate another plugin. Repeat this process until the issue is recreated.

If the issue is there, then this issue is due to this plugin.

Check the plugin’s settings if there is a setting that is making the conflict with Ultimate GDPR.

For premium plugin integration, share test access to website with the mentioned plugin for faster integration.

You can also manually integrate plugins by following these instructions.

The Cookie Groups for Ultimate GDPR are cookie levels, where you would need to pass level 1 to get to level 2. These levels have cookies that are set in them and when you pass to another level, these cookies will also remain.

We believe that this more intuitive and easier manageable for customers, when they don't need to investigate every single cookie's purpose from each group, but have simple choice between Level 1, 2, 3, or 4 of tracking, where they need to just decide whether they would allow more advanced tracking or just the necessary information.

Please note that all information within every cookie group can be edited and each group can be easily disabled. More information about cookies groups can be found in GDPR Documentation.

Sales

Cookies information

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

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Cookies Settings

Cookie Box Settings

Cookie Box Settings

Privacy settings

Decide which cookies you want to allow. You can change these settings at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser’s help function. Learn more about the cookies we use.

With the slider, you can enable or disable different types of cookies:

Block all

Essentials

Functionality

Analytics

Advertising

This website will

Essential: Remember your cookie permission setting

Essential: Allow session cookies

Essential: Gather information you input into a contact forms newsletter and other forms across all pages

Essential: Keep track of what you input in shopping cart

Essential: Authenticate that you are logged into your user account

Essential: Remember language version you selected

This website won't

Remember your login details

Functionality: Remember social media settings

Functionality: Remember selected region and country

Analytics: Keep track of your visited pages and interaction taken

Analytics: Keep track about your location and region based on your IP number

Analytics: Keep track on the time spent on each page

Analytics: Increase the data quality of the statistics functions

Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)

Advertising: Gather personally identifiable information such as name and location

This website will

Essential: Remember your cookie permission setting

Essential: Allow session cookies

Essential: Gather information you input into a contact forms newsletter and other forms across all pages

Essential: Keep track of what you input in shopping cart

Essential: Authenticate that you are logged into your user account

Essential: Remember language version you selected

Functionality: Remember social media settings

Functionality: Remember selected region and country

This website won't

Analytics: Keep track of your visited pages and interaction taken

Analytics: Keep track about your location and region based on your IP number

Analytics: Keep track on the time spent on each page

Analytics: Increase the data quality of the statistics functions

Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)

Advertising: Gather personally identifiable information such as name and location

This website will

Essential: Remember your cookie permission setting

Essential: Allow session cookies

Essential: Gather information you input into a contact forms newsletter and other forms across all pages

Essential: Keep track of what you input in shopping cart

Essential: Authenticate that you are logged into your user account

Essential: Remember language version you selected

Functionality: Remember social media settings

Functionality: Remember selected region and country

Analytics: Keep track of your visited pages and interaction taken

Analytics: Keep track about your location and region based on your IP number

Analytics: Keep track on the time spent on each page

Analytics: Increase the data quality of the statistics functions

This website won't

Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)

Advertising: Gather personally identifiable information such as name and location

This website will

Functionality: Remember social media settings

Functionality: Remember selected region and country

Analytics: Keep track of your visited pages and interaction taken

Analytics: Keep track about your location and region based on your IP number

Analytics: Keep track on the time spent on each page

Analytics: Increase the data quality of the statistics functions

Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies)

Advertising: Gather personally identifiable information such as name and location