Cleave and Associates Documentation Services

Providing outstanding Technical Writing and documentation services for over 30 years.

About Us

Welcome

We are here to help with your project— whether big or small—whether you are local or halfway around the world—or whether you are an established company wanting to cut down on personnel costs or a start-up with little time or experience. Let us do the writing for you!

What We Do

Who hasn't wanted to ditch an application or device that is too difficult to use because the manual was insufficient? Having first-rate documentation is well worth the investment. It precludes customers from getting frustrated and reduces calls to your technical support line, thus saving you time and money. Quality documentation keeps you and your customers happy!

Who We Are

We specialize in technical writing, whether it is an install and config guide written for a Field Engineer doing complex installations, or a user guide designed for an entry-level user. We can help you define your document needs and provide end-to-end solutions for your internal and external communication requirements.

Ink is Better than the best memory. --Chinese proverb

Strengths

We work with you to define your document requirements, and create personalized content for your organization.

We have a proven 100% on-time delivery record and work within budget. Let us handle your documentation concerns, so you can concentrate on innovation, product development, and customer retention.

We are flexible and able to meet your needs, whether it be web-based documentation or a complex set of manuals. Contact us to discuss your project requirements and see about our competitive rates.

Services

Technical Writing

Editing

Illustrating

Website Design and Content Development

Document Design

Template Design and Formatting

​Marketing Materials

Printed and Web-based Delivery

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We write for hardware, software, networking, operations, retail, service industries, and many other technologies and businesses.

Clients

Cisco

Comcast Cable

Juniper Networks

LSI Logic

THIS Technology

SanDisk Corporation

VISA

Xerox PARC

TRW Information Services

Mavericks Surf Company

Roboostoff and Kalkin Law Corporation

Centillium Communications

Hammerhead Systems

Sanera Systems

Espri de Corp.

​Science Diet

Chevron

FileNet Corporation

Documentation Types

Web-based Content

Installation and Configuration Manual

User Guide (high- and low-level users)

Onboarding Guide

Application Program Interface Guide

Release Notes

Command Reference Documentation

Operations Guide

Product Data Sheet

Troubleshooting Guide

Specifications

Quick Start Guide

Administration Guide

Alarms and Error Message Guide​

​Online Help

Customized Documentation for your Organization

Referrals

I hired Cleave and Associates to develop technical documentation for numerous projects at Cisco, and they consistently delivered high quality documentation to meet aggressive deadlines. They learned complex technology quickly, and translated that knowledge into clear and usable documentation appropriate for the audience. They effectively managed their projects and worked closely with project team members. I highly recommend Cleave and Associates!

Rich Thayer

​Technical Publications Manager, Cisco Systems

Michelle Cleave joined our company when we were just beginning our operations. She was instrumental in designing our documentation wiki and customer documentation delivery process. She worked closely with the Engineering, Development, and QA teams to extract our technical product information and identify holes, then presented it in a clear, concise and useful way. She developed a successful review process with teams on two continents, and created usable and professional templates for our various guides. She also interfaced with our Marketing team to generate clean and concise Data Sheets used at trade shows and by our Sales team.

Michelle Cleave created extremely effective documentation policies and procedures, which were an integral part in our company’s success. Not only that, she was great to work with and did whatever it took to meet our tight deadlines. She never seemed phased by the breakneck speed, priority changes and harried environment of our start up. I would work with Michelle again “in a heartbeat.”