Gerente Client Management

Detalles de la oferta

Descripción

“HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.”"HSBC employees are committed to act with courageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other."Role PurposeJob holder needs to ensure HSBC new clients onboarding process compliant with all relevant regulation and Group policy. His / Her main responsibilities are:Responsible of the onboarding process of clients of GB.Main point of contact between KYCS and RM/clientEnsure quality standards are being met,Supervision and follow up of the cases and escalation of any problem affecting the Onboard.Supporting KYC / RM requirements for Global Banking & Markets and Commercial Banking for customers to help speed up the Onboarding process.Should be assertive and confident in managing timely delivery of documentation to KYCS and escalate issues where needed,Communication with GB RMs in terms of additional information or Client’s documents requirements, Should be able to collaborate with key stakeholders such as GBM, Compliance, KYCS, Remediation and other support functions to ensure Onboarding process.Principal AccountabilitiesImpact on the Business:.Communicate with RM in terms of information or Client’s documentation requirements for the Onboarding process. Ensure client information is obtained timely through active coordination with RM/ClientCoordinate with KYCS for timely completion of files. Ensure KYCS/RM feedback is taken to improve process / quality,Customers / Stakeholders:·Liaise with business area as required and provide advice on the requirementfor supporting documentation and information as necessary,

·Assist in production and distribution of relevant MI,

Ensure the KYC escalation policies are followed,·Respond efficiently to other requests for assistance from business

Leadership &Teamwork:

Assist the RM in facilitating greater efficiency and timely production to speed up the Onboarding process Provide timely and effective feedback on the performance of the team and the efficiency of the processPlan for effective utilization of resources Facilitate continuous improvement of work flow, customer service, personnel development in conjunction with peers and line management.

Calificaciones

“HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference.”"HSBC employees are committed to act with courageous integrity and standing firm for what is right. We are reliable, open to different ideas and cultures and connected with customers, community, regulators and with each other."Role PurposeJob holder needs to ensure HSBC new clients onboarding process compliant with all relevant regulation and Group policy. His / Her main responsibilities are:Responsible of the onboarding process of clients of GB.Main point of contact between KYCS and RM/clientEnsure quality standards are being met,Supervision and follow up of the cases and escalation of any problem affecting the Onboard.Supporting KYC / RM requirements for Global Banking & Markets and Commercial Banking for customers to help speed up the Onboarding process.Should be assertive and confident in managing timely delivery of documentation to KYCS and escalate issues where needed,Communication with GB RMs in terms of additional information or Client’s documents requirements, Should be able to collaborate with key stakeholders such as GBM, Compliance, KYCS, Remediation and other support functions to ensure Onboarding process.Principal AccountabilitiesImpact on the Business:.Communicate with RM in terms of information or Client’s documentation requirements for the Onboarding process. Ensure client information is obtained timely through active coordination with RM/ClientCoordinate with KYCS for timely completion of files. Ensure KYCS/RM feedback is taken to improve process / quality,Customers / Stakeholders:·Liaise with business area as required and provide advice on the requirementfor supporting documentation and information as necessary,

·Assist in production and distribution of relevant MI,

Ensure the KYC escalation policies are followed,·Respond efficiently to other requests for assistance from business

Leadership &Teamwork:

Assist the RM in facilitating greater efficiency and timely production to speed up the Onboarding process Provide timely and effective feedback on the performance of the team and the efficiency of the processPlan for effective utilization of resources Facilitate continuous improvement of work flow, customer service, personnel development in conjunction with peers and line management. Campo de trabajo