FAQs

FAQs

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Q: Can the HoverCam Pilot connect to any interactive flat panel, projector, or display?A: Yes, the Pilot can connect to any IFPD, projector, display or output monitor that has an HDMI input.

Q: How does the Pilot transmit audio to the connected IFPD?

A: Audio is transmitted via wireless HDMI from the Pilot’s antenna to the HoverCast receiver, which connects via HDMI to the panel. The audio signal is carried over the HDMI signal. If not connected wireless, you can connect a traditional HDMI cable from the Pilot to your IFPD. In addition, the Pilot has a 3.5mm auxiliary audio out jack.

Q: Can external speakers be connected to the Pilot?

A: Yes. The Pilot has a 3.5mm auxiliary audio out jack that can connect to output speakers.

Q: May I purchase a HoverCam Pilot separately from HoverCam CenterStage, or are they always bundled together?

A: Yes. Both products can be purchased separately.

Q: What software comes with HoverCam Pilot?

A: The HoverCam Pilot runs a Windows 10 operating system, and comes standard with Windows 10-native software. Extra programs, software and apps can be downloaded onto your Pilot just as they would a desktop PC.

Q: What is the HoverCast?

A: The HoverCast is the wireless HDMI antenna/receiver combination sold with the HoverCam Pilot that allows for wireless HDMI connection to any interactive flat panel, monitor, or display with an HDMI input. The HoverCast does not interfere with wifi signals, Bluetooth signals, or other wireless communications.

Q: Will HoverCast interfere with other Bluetooth and wi-fi devices?

A: No. The HoverCast technology does not interfere with Bluetooth or wi-fi.

Q: How does the Pilot/CenterStage combination compare to other flat panels and similar products?

A: The HoverCam Pilot operates on its own operating system and does not need to be tethered to a computer. However, the Pilot can connect to an external computer via HDMI or USB to serve as a secondary display.

Q: What is the range of the Pilot and HoverCast wireless HDMI?

A: The Pilot’s HoverCast wireless HDMI is tested at up to 30ft of range.

A: Yes. The many of the main components of the Pilot (RAM, hard drive, software, etc.) are removable and upgradable. For specific upgrade information, contact HoverCam support at support@thehovercam.com.

Q: Can I use my own microphone and speakers with the Pilot?

A: Yes. The Pilot has auxiliary and microphone inputs.

Q: Can I connect multiple HDMI outputs with 1 Pilot?

A: Yes. To use multiple HDMI outputs with 1 Pilot, use an HDMI splitter to share the HDMI connection to the displays.

Q: Is it easy to set up a HoverCam Pilot?

A: Yes. The Pilot disassembles into three parts (the wheel base, the support tower, and the touch panel). Assembly is quick and only requires screws, a basic Phillips-head screw driver and an Allen wrench. A video tutorial for Pilot assembly can be found here:https://www.youtube.com/watch?v=C79-0XaYtKA

Q: Is a Windows 10 license included in the purchase of a HoverCam Pilot?

A: No. Although the Pilot runs a Windows 10 OS, a unique license is not included.

Q: How do I set up wireless USB touch from my existing IFPD to my HoverCam Pilot?

A: To enable USB touch, connect the HoverCast to your desired IFPD unit, and insert a USB-to-USB cable from the Pilot to the USB Touch port on the desired IFPD.

Q: Can the Pilot be custom re-imaged?

A: Yes. The Pilot has an Ethernet port for imaging.

Q: Is the Pilot height adjustable?A: Yes. The HoverCam Pilot operates on a motorized stand and can be adjusted from 34” to 46”.

Q: How can I connect my laptop to the Pilot?

A: Users can manually connect a laptop to the Pilot via an HDMI cable. Connect the laptop via the HDMI 1 or 2 port, then switch the input to the corresponding connection. Launch the pre-installed HDMI Viewer software. The user’s laptop should now be mirrored onto the main screen of the Pilot. Alternatively, Pilot units come pre-installed with mirroring software Reflector 2, to remotely mirror external user devices.

Q: What devices can I connect using Reflector 2 mirroring?

A: Users can connect iOS devices, Android devices, laptops, Chromebooks, and more to mirror directly to the Pilot. To connect using Reflector 2, make sure both the Pilot and desired device are connected to the same wireless network. Once both are connected, open the Reflector 2 software and search for enabled devices. Select your desired device (or devices) to establish mirroring to the Pilot.

A: Chromebook-compatible HoverCam Solo 8 cameras must be special ordered. To place an order, contact your district’s authorized distributor. If you do not have or know your distributor, contact HoverCam Sales (sales@thehovercam.com) and we will direct you to a local distributor.

A: The Nillo 100 operates using a built-in Android operating system and runs autonomously from a computer. All annotation tools and lesson recording interface are built into the camera. The Nillo 100 also has the option to input a USB mouse for control and function.

A: For specific pricing information, contact your district’s authorized distributor. If you do not have or know your distributor, contact HoverCam Sales (sales@thehovercam.com) and we will direct you to a local distributor.

A: HoverCam supports the development of educational technology through many channels including but not limited to sponsorships, endorsements, and collaborations. For information on how to get involved with HoverCam, contact HoverCam Marketing at marketing@thehovercam.com

Q: Where can I find collateral, spec sheets, and downloadable product information?

A: Marketing collateral and spec sheets are uploaded and updated on an ongoing basis. For product-specific manuals, spec sheets, and collateral, see individual product pages. For specific design needs and requests, contact HoverCam Marketing at marketing@thehovercam.com

A: Product manuals can be downloaded from their individual web pages. For legacy product manuals, contact HoverCam Support at support@thehovercam.com

Q: Which version of Hovercam Flex software can I use for my camera?

A: The latest version of HoverCam Flex software is Flex 11; we recommend using the latest software when possible. Flex 11 is compatible with the Solo 8Plus and later models. For models released before the Solo 8Plus in 2017 (Solo 8, Solo 5, T3 etc.), use Flex 10 or other Legacy Software.

Q: Are there any cameras that work with the Mac Mini?

A: No. Our products are not compatible with Mac Mini.

Q: What is an RMA?

A: An RMA# (Return Merchandise Authorization Number) is a unique number assigned to your product once a Support Ticket has been submitted for repair. Have your RMA# ready when calling in for repair questions. To submit a Support Ticket, fill out this form here: https://thehovercam.desk.com/customer/portal/emails/new

A: If your order has shipped, you should have received a notification from HoverCam with information to track your product. Your tracking information is also stated on your invoice. If your order has not yet shipped, it may be on backorder. Contact HoverCam Sales Operations at 858-750-3499 with your PO (purchase order) number for more information.

Check invoice for tracking number. If an invoice has not been received, items may be backordered. Email sales@thehovercam.com.