One day Alice came to a fork in the road and saw a
Cheshire cat in a tree. “Which road do I take?” she asked.

“Where do you want to go?” was his
response.

“I don’t know,” Alice answered.

“Then,” said the cat, “it doesn’t matter.”

—Lewis Carroll

In this chapter we will talk about IVR. If what you want is an
automated attendant, we have written a chapter for that as well (Chapter 15, The Automated Attendant). The term IVR is often misused to refer to an
automated attendant, but the two are very different things.[150]

[150] We suspect this is because “IVR” is much easier to say than
“automated attendant.”