Payment Options

We accept the following major credit cards:

Discover Card

Visa

MasterCard

American Express

There is no surcharge for using your credit card to make purchases with Simon & Schuster. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

Checking Your Order Status

Updating Account Information

To update your account information, click on the Account link located at the top of each page on www.pimsleur.com. Then you will see options to modify your name, password, communications preferences, address book, and credit card information.

Forgotten Password

If you forgot your password, click the "Forgot Your Password?" link on the Sign In or Account pages. We'll ask for the original email address that you used to create your account and a new password will be sent to you.

Backorders and Pre-orders

Occasionally, items you purchase on our site may be backordered. If this is the case, you will be notified by email within 24 hours. This email will include instructions for canceling your order, if you so desire, along with a time frame for delivery of the backordered item(s). If a backordered item is not shipped within 30 days, the order will be automatically cancelled and payment refunded to your credit card. You will be notified by email of the cancellation.

To pre-order an item that has not yet been published or released, simply follow the normal order submission process. Within 24 hours, you will be notified by email with an estimated date of delivery for the pre-ordered item(s).

Shipping Guidelines

The table below displays the shipping and handling charges applied to online orders. We can ship items to the continental United States, Alaska, and Hawaii. At this time we do not ship to Puerto Rico, the U.S. Virgin Islands, P.O. Boxes, international addresses, APO/FPO addresses, or prisons/correctional facilities.

Delivery charges are displayed in US dollars. During the checkout process, you will be able to select your preferred shipping service. The cost will be calculated for you and displayed for your approval.

Please note that there are no shipping charges for eBook purchases.

Shipping Method

1st Unit

Each Additional Unit

Standard

$4.99

$0.99

UPS Ground

$11.98

$2.99

Next Day

$20.98

$4.99

Hawaii and Alaska

$10 surcharge

The delivery time frame for each item will vary based on the shipping option chosen during the checkout process and the specific item(s) you have purchased.

Standard: UPS Mail Innovations delivered by USPS in most cases. Average delivery in 4-5 Business Days, but can take 2-3 weeks for Alaska and Hawaii.

UPS Ground: UPS 2nd Day Air. Average delivery in 2-3 Business Days, but can take up to 5 for some locations such as Alaska.

Next Day Air: UPS Next Business Day - orders placed before 9:30 am EST ship same day. Average delivery in 1-2 Business Days, but can take up to 5 for some locations such as Alaska

If you purchase more than one item, it is possible that your order will be delivered in multiple shipments and/or by different carriers. This is to ensure that you receive each of your items as soon as possible.

Original shipment charges are not refundable. You are responsible for all costs associated with return shipment.

Returns made to SimonandSchuster.com will be refunded in the form of the original payment method.

We can not issue refunds for items returned to us more than 30 days after shipment date.

We are unable to exchange items.

The return procedure above applies only to those items purchased from a Simon & Schuster website. It does not apply to books bought at another bookseller, online, or retail store.

We cannot be responsible for packages lost during return. Therefore, we highly recommend that your return be sent as an insured package. The credit for your return will be applied to the credit card used to make the purchase. It may take up to two credit card billing cycles for the credit to appear on your statement.

Due to the digital nature of the product, we cannot accept eBook returns.