The Challenge

Optimizing the number of orders fulfilled per executive, clubbing on-demand service requests with the scheduled ones, and improving the serviceability quotient depleted by manual planning and scheduling.

Our Solution

Automated the scheduling process, considering customer's preferred time-slots and all on-ground constraints. On-demand order allocation made possible on the go, without further deployment of field executives. Skill-Based Routing to match each task to the agent with the skill-set best suited to handle it, on a real-time basis.

Services

Locus provides a powerful routing solution that handles all our real-life situations. They are invaluable to our daily operations, and have helped us increase the tasks per agent by 20% with 80% of the orders completed within SLA's. Apart from this, Locus' team is very responsive and flexible. They customized features like the reschedule & reassign based on our needs.

Amit Chaudhary

COO

How We Can Help

Our Services

Scheduled and On-Demand

Scheduled and On-Demand

Take on orders on demand or schedule them for a different time, based on customer's preferences and agent location, status, and skills.

Serviceability Tech

Serviceability Tech

Check for slot availability, allocate orders to service agents, update schedules, and steer clear of overbooking, in a matter of seconds.

Skill-Based Mapping

Skill-Based Mapping

Real-time mapping capability designed to match and assign tasks to the agents with the skill-set best suited to handle them.