Voice of the Customer: Stakeholders’ Messages for Internal Audit

Internal audit has a unique and critical role to fill in organizational governance. In fulfilling this role, internal auditors work with a wide variety of stakeholders in their organizations. The focus of this report is on board members and members of the executive team of organizations that have internal audit functions. While there are other types of stakeholders, these are the ones that most directly affect the work of internal audit.

The stakeholder study was not designed to measure whether there is a gap between what stakeholders expect from internal audit and whether these expectations are being met. Rather, it focused on the recommendations from stakeholders on the best practices internal auditors should consider in their quest to continually improve performance and bring value to their organizations.