Amazon Issues Affecting User Portal and WP Engine Tools

Posted February 28th, 2017 12:08pm

Incident is resolved

Update 5:00PM Central: Amazon has finished returning services to normal, as such, all WP Engine tools and the User Portal are now functioning as intended. We apologize for any inconvenience this may have caused.

Update 3:00PM Central: Amazon has started implementing remediation, and they believe they will see reduced error rates within the hour. WP Engine has noticed less failures in our tools, but not complete functionality.

Update 1:45PM Central: Amazon continue to experience high error rates with S3, which is impacting various AWS services. They are working hard at repairing S3, believe they understand root cause, and are working on implementing what they believe will remediate the issue.

Update 12:55PM Central: Amazon are continuing to work to remediate the availability issues for Amazon S3. AWS services and customer applications depending on S3 will continue to experience high error rates as they are actively working to remediate the errors in Amazon S3. Media coverage confirms the widespread impact of this issue.

Update 12:30PM Central: Amazon has identified the issue and is currently working to resolve the issues.

Update: https://status.aws.amazon.com/ as noted by Amazon issues are occurring with their service and is impacting a large part of the Internet that utilizes Amazon services. We are in contact with Amazon and will provide updates as they can provide them.

Our engineering team has identified an issue with a third party vendor that is impacting the performance of the User Portal. This may mean that the ability to join a Live Chat session, view backups, or access the User Portal may be intermittent. Our engineers are actively working with our vendor to resolve this issue as quickly as possible. We’ll provide further updates here as they come.

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