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Removing the Agent Console (Version 9.x)

Modified on: Mon, 16 Oct, 2017 at 9:43 AM

Introduction:

Completely removing the Agent Console and then reinstalling it can solve problems that occur occasionally in the Console. In order to completely remove the Agent Console, you run Windows Uninstall and then delete a couple of LivPerson folders from your PC's hard drive.

Instructions:

Uninstall the Agent Console using the Windows uninstaller:

Click the Windows Start button, and thenclick Control Panel.

In the Control Panel window, select Uninstall a program. The Uninstall or change a program window opens.

In the list of programs, click LivePerson Agent Console and then click Uninstall/Change.

On the LivePerson Agent Console Uninstall window, click Next and wait for the program to finish uninstalling.

Navigate to Users > [YourUserName] > AppData > Roaming and delete the LivePerson folder.Note: The 2 folders above may be hidden. If you cannot locate these folders, set your file system to display all hidden files.