Job Purpose:
The SFS Application Support Analyst will provide hands-on production support, resolution and communication. This is a support role within technology but a combination of Technology and Front, Middle, Back office skills and understanding is required. Clients supported will be both internal and external. It is critical for the analyst to be able to work independently and as part of a global team. They must be able to identify root cause, fixes, escalate issues to various development teams as required, document useful information in the team knowledge base and cross-train team members where necessary.

Key Responsibilities

Providing technical application support to a distributed user base globally (NAM, EMEA & APAC regions) which include Problem Management, Incident Management and to develop a comprehensive understanding of system dependencies to enable quick identification and management of production errors

Development Value:

Exposure to financial domain with understanding of Equities Trade flow

Interfacing with key business and technology users across different regions

Opportunity to take additional responsibility and grow in managing multiple streams + portfolios based on business expansion