Create and send FSDIAG file

If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer.

You can create the file by using the Support Tool program. The program gathers vital information about your system and its configuration. The information includes product details, operating system logs and system settings. In some cases, this information might be considered confidential. The data collected by Support Tool is stored locally on your computer. Gathering information may take several minutes.

To create and send the FSDIAG file in Windows:

Note: Support Tool requires you to be logged in as an administrator.

Click Start.

Select All Programs > (your F-Secure product) > Support Tool. The Support Tool window is displayed.

Click OK. The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.zip (or fsdiag.tar.gz). Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

Attach the file to your support request. Our technical support will handle your request and contact you. Please wait for our reply.

To create and send the FSDIAG file in Mac:

Click the Finder icon in the Dock.

Click Applications.

Double-click F-Secure.

Double-click Support Tool.

Click OK. The tool starts gathering information. It creates the output file on your desktop. The name of the archive file is fsdiag.zip (or fsdiag.tar.gz). Note that the size of the file is usually less than 10 MB but, with corporate users, the file size may be as large as 100 MB.

Attach the file to your support request. Our technical support will handle your request and contact you. Please wait for our reply.

Note: Once you have sent your support request, you will receive an automatic e-mail reply from us. The reply contains the ticket ID of your support request. Please save the ticket ID as you may need it later for reference.