Battery Recall, Counterfeit BlackBerry Branded Batteries

If you are a party that has been affected, you will be contacted with a letter from Asurion. If a customer does not receive a letter about the recall program directly from Asurion, the customer is not part of the possible recall group.

Battery Exchange Program:
To ensure the confidence and safety of customers, Asurion has launched a Battery Exchange Program, free of charge, for customers who may have received a potentially counterfeit BlackBerry-branded battery with their BlackBerry replacement device. This battery exchange program is limited to potentially counterfeit batteries. Genuine BlackBerry-branded batteries are not affected and are not covered by this program.