FAQ

Q: What ingredients are using for your sourdough?

A: We are proud to support REAL BREAD campaign and all our sourdough are made of local Flour, Water, Salt - each of them handcrafted individually and are baked to your liking.

Q: Do you use any preservatives in your baking?

A: We don't use any artificial colouring, improvers , preservatives or bleach in our bakes. Most of our vegetable and fruit is grown at our allotment.

Q: do you use plastic packaging?

A: We love our planet and we are trying to protect the little what has left, so all our breads and bakes are wrapped in a paper bags. For our deliveries to our business partners we are using metal cages.

Q: Where can we buy your bread?

A: You can buy any of our breads online at www.flourandspoon.com and from numerous business partners. Check out "where to try our breads" on the website

Flour and Spoon Privacy Policy

At Flour and Spoon we take your privacy as seriously as we take our bread. Our revised privacy policy is in line with the new GDPR laws that come into place on the 25 May 2018.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Flour and Spoon or sign up to our newsletter.

WHY WE COLLECT YOUR DATA

At Flour and Spoon we use your details to process orders and keep you updated on our products and service most relevant to you through our customer email newsletter. We will only email you if you have agreed to receive our newsletters or if it is regarding an order you have placed with us.

HOW WE COLLECTED YOUR DATA

You have provided us with your information either through purchasing from us or signing up to our email newsletter.

PERSONAL INFORMATION WE COLLECTWhen you visit www.flourandspoon.com , we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. We also use Google Analytics to better understand how people interact with our website. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information using PayPal (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

HOW DO WE USE YOUR PERSONAL INFORMATION?

(When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.) We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or promotion relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

SHARING YOUR PERSONAL INFORMATIONOur company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

BEHAVIOURAL ADVERTISINGWe don’t currently use any targeted advertising through our website.

DO NOT TRACKPlease note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to send us an email to

DATA RETENTIONWhen you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

UNSUBSCRIBEOur customers have a right to withdraw their data at any time.

CHANGESWe may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT USFor more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at