YOUR ORDER PROCESSING

We will process and ship your order within 48 hours after your payment and conformation is received. Orders received on weekends and holidays will be processed on the next business day. All orders placed Friday after 1:00 pm PST will be processed and shipped on the following Monday. During holiday season, due to extremely high volume, it may take 48-72 hours to process orders. In order to processing your order smooth, your clear information and instruction are important.

SHIPPING INFORMATION VERIFICATION

For placing order by credit card, your shipping address has to be verified if it is different to your billing address. We will ask you to fill out an authorization form and signed. Your order may be delayed to ship until we receive your signed

For merchandise over than 120lbs/box, it will be shipped by professional LTL trucking company (UPS Freight, FedEx Freight, SAIA Freight, R&L Freight, Roadrunner Freight etc.). Carrier driver will contact the customer to arrange deliver appointment with contact information provided.

SHIPPING CARRIER

For merchandise less than 120lbs/box, it will be shipped by UPS Ground & Express, FedEx Ground & Express or USPS Priority services.

For merchandise over than 120lbs/box, it will be shipped by professional LTL trucking company (UPS Freight, FedEx Freight, SAIA Freight, R&L Freight, Roadrunner Freight etc.). Carrier driver will contact the customer to arrange deliver appointment with contact information provided.

ADDITIONAL SHIPPING SURCHARGE

For ship to address that require additional shipping surcharge, we will contact the customer by phone for notification (This happens less than 3% off the address in United State)

SHIPPING TO PR / HI / AK AND OVERSEA

For shipment to Hawaii, Alaska, Puerto Rico and overseas, please email us or call us at for shipping fee quote. Free Shipping Discount is not apply to these locations.

ORDER CANCELLATION

Customer can request cancel order only if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 6% cancellation fee. Once the item is shipped, your order cannot be cancelled. If customer insist to cancel the order after it has been shipped or refuse the package, customer will be charged for RETURN shipping and 20% Restocking Fee.

SHIPPING TRANSIT TIME

This map is showing the approximate transit time for most of the shipping carrier. Transit time will be vary by different shipping carrier and different location weather or road condition.

SHIPMENT INSPECTION / SHIPPING DAMAGE POLICY

It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container. If there is ANY damage to your shipment, you must note this on the Bill of Laiding when you sign for your package(s). You must also report any damages to Cyclesdepot by phone at 877-266-2148 within 3 days of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, Cyclesdepot will file the claim for you and ship out your parts free of charge. If you do not report damages to Cyclesdepot within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without approval of Cyclesdepot.com, the restocking fee will apply. If your vehicle sustained structural and frame damages beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. If you receive your vehicle with minor damages, please accept the vehicle and take pictures of your vehicles and email to us. We will send replacement parts to you free of charge.