Category Archives: Business Process

Christopher Moore — August 29, 2018 Follow @cjmoore — August 29, 2018 Pexels / Pixabay If you want your e-commerce business to be highly successful, it is no secret that getting your products to the customer is a key contributor to that achievement. There are many challenges when it comes to ensuring that you have … Continue reading Key Factors to a Successful Order Fulfillment Process→

Hannah Ouzer — August 24, 2018 — August 24, 2018 Standardizing your agency’s processes can make you more productive and remove inefficiencies. This guide will show you how you can standardize your agency’s processes, regardless of your current size. “Standardization”, Jeffrey Liker writes in The Toyota Way, “is the basis for continuous improvement and quality.” … Continue reading A Complete Guide to Standardizing Your Agency Processes→

Colby Renton — August 22, 2018 — August 22, 2018 This week in our lead management blog post series, we’re going to take a deeper dive into stage 3 of the lead management process: optimizing and automating your prospect process flow. This is an important stage in the lead management process because, while it’s certainly … Continue reading How to Optimize and Automate Your Prospect Process Flow→

Contributor Amy Bishop shares how to create SMART goals for each stage of a buyer’s funnel and determine how they will be measured. Amy Bishop on August 17, 2018 Funnels are all the rage these days. Everyone and their brother are ready and waiting to sell you a funnel. Just recently, I was at … Continue reading Are you holding your funnel accountable?→

Amy Bennet — August 13, 2018 — August 13, 2018 Planning for 2019 already? You’re in good company. Contracting a new contact center outsourcer may be one of the most impactful decisions you make all year (no pressure, right?) You’re putting your brand and your customers in the hands of someone new, whose efforts will … Continue reading The Fundamental Guide to the Contact Center RFP→

Devon Smiley — April 18, 2018 Follow @devonmsmiley — April 18, 2018 Let’s talk about profit. It’s a nice word. Great concept. Fabulous way to boost your business. But we don’t always give it the respect it deserves. Profit needs to be a priority. The common wisdom is that a business needs sales. But all … Continue reading Price Strategically To Boost Profits→

Taylor Gordon — March 5, 2018 — March 5, 2018 stevepb / Pixabay For awhile in my business, I looked at income as the only marker of success. I was completely income-focused because it seemed like everywhere I turned other business owners were using income as the top metric to measure how well they’re doing. … Continue reading Here’s a Better Benchmark of Success Than Business Income→

Benjamin Brandall — February 28, 2018 — February 28, 2018 Humans are responsible for 70% of airplane crashes, 90% of car wrecks, and 90% of workplace accidents. But people are also a core part of business. The same factors that make humans irreplaceable — nuanced judgment, emotion, and creativity — also make humans a pain … Continue reading The Psychology of Processes: How to Work with Imperfect Humans→

Choncé Maddox — December 21, 2017 — December 21, 2017 cloudhoreca / Pixabay Sending invoices can be an exciting time because it means payday is nearly here. Yet and still, if you’re a freelancer, you know that doing admin work like sending invoices means more unpaid time on your end. Depending on how many clients … Continue reading How to Cut Your Invoicing Time in Half→