Frequently Asked Questions

On Campus

Microsoft Campus Agreement (MCA) is an annual licensing program specifically created
to address the unique software needs of higher education institutions. Because of
its innovative design which licenses users rather than computers, Campus Agreement
is an optimal choice for institutions looking to streamline and economize their software
distribution. This makes it an affordable and efficient platform from which to standardize
programs in order to enhance productivity.

At home

Campus Agreement also allows faculty and staff to subscribe to select Microsoft products
at a significantly reduced cost. Please note: employees who are non-computer users, such as maintenance or food service staff,
may be excluded from the faculty and staff counts.

Does this mean faculty and staff may install the licensed software on their personal
computer?

Yes. The Microsoft Campus Agreement licenses faculty and staff to use licensed software
on campus and also allows licensed faculty and staff the option to load one copy of
the product for institution - related work on a laptop OR home computer. Resale, copying
or distribution of software is NOT permitted.

Are faculty and staff allowed to install the licensed software on multiple computers?

No. The terms of the Microsoft Campus Agreement indicate that only one license per
computer is allowed.

Does this mean I am allowed to request multiple copies of any one product?

No. The license agreement specifically restricts us to be allowed only ONE copy of
any one application, with the current release of MS Office for PC and for MAC being
one and the same. This means we are not allowed to receive a license for both Office
2010 and for MAC 2011. We are only allowed one or the other.

What products are included?

Microsoft Campus Agreement for the University of West Georgia includes the following
products:

Microsoft Windows® 7 Ultimate

Microsoft Windows® Vista Ultimate Operating System UPGRADE

Microsoft Office 2010, Professional Plus Edition

Microsoft Office 2011 for Macintosh

When does the license end?

The Campus Agreement is an annual licensing program which means that the software
is typically licensed for a 12 month period. If the contract is not renewed by UWG,
all faculty and staff will be notified and all versions of the software must be removed.
Also, since your home usage is only licensed under your employment with UWG, any software
that you may have installed on your home pc must be removed if your employment with
UWG ends or the contract expires without renewal.

May I keep the software on my home computer indefinitely?

No. If the contract is not renewed by UWG, all versions of the software must be removed.
Also, since your home usage is only licensed under your employment with UWG, any software
that you may have installed on your home pc must be removed if your employment with
UWG ends or the contract expires without renewal.

Does the license include upgrades to newer versions of licensed products?

Yes. The agreement grants you the option, "during the term of this agreement to run
the most current version, or any previous version of the Software." During the term
of your campus agreement when new versions of the software release, you have the automatic
right to those upgrades. You also have the right to run any previous version of the
software as needed. These upgrade and downgrade rights also apply to the individual
components of the software.

MCA does not include technical support. However, information on obtaining Microsoft
product support can be found at http://support.microsoft.com/default.aspx or by calling the Microsoft support sales team at (800)936-3200.

By participating in Microsoft Campus Agreement, you obtain a membership to the Software
Assurance program. Members are eligible for several resources to help with the use
of software. For more information about Software Assurance, please visit http://www.microsoft.com/Education/SoftwareAssurance.mspx.

May I resell or give my software to someone else?

No. Licenses are non-transferable. Possession of unlicensed software and resale of
licensed software are both violations of the Agreement. UWG and/or Microsoft may pursue
any violations.

When a faculty/staff member is also enrolled as a student at the university, licensing
is based on their primary assignment within the university, which means a full time employee
is not eligible to receive the software as a student, but must request it through
the faculty/staff MCA program.

What if my personal computer is permanently damaged because of a crash. May I request
a new license?

No. Per the license agreement, once a copy has been requested and received, we are
not eligible again until a new version of the software application has been released
by Microsoft.

What if I misplace my disks or key code and need to re-install the software on my
computer?

It is very important that the software and key codes are stored in a safe place! We
are bound by license agreement and therefor are unable to help you if the disks have
been lost. However, when a member of UWG faculty or staff has the disks, but lost the keycode,
we are able to help! Please submit an email request to mca@westga.edu and let us know exactly which software you need the code for.

Emails are delivered within 2 business days of software registration. You will receive
an email with your order information and order number from SRS, and an email from
onthehub.com with a link to follow with instructions to proceed with registration.
Also, please be sure that you registered with your ‘my.westga.edu’ email address.
This is needed to verify your status as a student.

Is it going to mail me something because it is asking for a mailing address?

The set-up process through SRS will ask for a physical mailbox mailing address and
states that it will send via UPS Ground. Although your software will not be sent to
a physical address it is still needed for you to enter in your address (or the university’s)
for the process to complete. Your software information will be emailed to you.

Why is it telling me I need a blank burnable disk?

A burnable disk is needed in order to load Windows 7 operating system on your computer.
A burned image file (.iso) is needed on a blank DVD disk so that you may boot your
computer from the disk. Free image burning software such as ImgBurn will aid you in
this process. The download instructions will lead you this process (a link provided
prior to installation).

What do I do if my internet cuts out in the middle of the download?

If your download does not complete and it cuts you off in the middle of the process,
you may resume the process once more. If you are unable to complete the download please
ensure that you have saved your product key and the version of software that you have
downloaded (Windows 7 Professional or Ultimate, Microsoft Office 2010 or Office Mac
2011) and bring your student ID, laptop and charger, or desktop to SITS in Cobb Hall
122 and the SITS office can install the software for you.

Can I put Windows 7 on my Mac?

As the software for Windows operating system is an upgrade you will be unable to install
Windows 7 on your Mac computer.

How do I know if I need 32bit or 64bit?

You can find out whether your computer is 32bit or 64bit in a few different ways (for
Windows): *If your computer has less than 4GB of RAM then you are most likely using a 32bit
processor. *Click on the Start or the Windows logo on the bottom left of your desktop. Click
on ‘Computer/My Computer’ and select ‘System Properties.’ The bit is listed under
‘System’ by ‘System Type.’ * Click on the Start or the Windows logo on the bottom left of your desktop. Right
click ‘Computer/My Computer’ and select properties. The bit is listed under ‘System’
by ‘System Type.’

What is my product/license key?

Your product key is the 25-digit code provided to you during the registration process
sent to you in the second email. The key is provided in red and is a series of 5 characters in sets of 5 (e.g. XXXXX-XXXXX-XXXXX-XXXXX-XXXXX).
This key is very important so do not lose it. You can print the page where this key is provided or you may write your key down.
Regardless, please be sure to make and keep a record of your key. This will be needed to activate your software. Otherwise, your software will state
that it is ‘Unlicensed’ or not genuine.

It says that the download is available for only a month. Does that mean I'll only
have the software for one month?

Once you register and request the software, and once it becomes available to you,
you will have one month that the software will be available to download. This does
not mean that you will only have the software itself for one month. You will have
the software indefinitely once it is installed. Please be sure to install all software
included with your request (e.g. Microsoft Lync and Business Manager) if you want
to have it along with your main download as these will become unavailable after one
month has passed.

Can I keep any previous versions of Microsoft after the download?

You may choose the option to keep a previous version of Microsoft once the installation
process is underway; however, having multiple versions running may cause conflict
on your system. It may be best to upgrade to the most previous version, in this case
the software that you are downloading.

Will I lose any of my files if I remove a previous version of Microsoft before downloading?

No. All files associated with Microsoft/Mac (Word, Excel, PowerPoint, Access, etc.)
will remain on your computer during the interim of removing previous versions and
installing the downloaded version. However, the files will not be able to be opened
in the interim due to the related word processor or software not being currently on
your computer. Once you install the downloaded version your files will become accessible.