Several records have gone missing from Income Tax department because of a restructuring drive in 2001 and 2013, the Central Information Commission has been informed.

Information Commissioner Bimal Julka noted it in one of the cases heard by him when the tax department could not furnish information about pension fund in NTPC to an RTI applicant.

Under the RTI Act, Sunil Kumar Johar had demanded copies of approval issued by office of the Commissioner of Income Tax, Delhi-II, to the superannuation fund under Part 'B' of the fourth schedule of the Income Tax Act, 1961, in NTPC LimitedNSE -0.64 % Self Contributory Superannuation Benefit (Pension) Trust among others.

The tax department stated that since the record was not received in their office after restructuring of the department in November, 2014 therefore the information sought could not be furnished.

Not getting suitable response, Johar approached the Commission where he stated that a suitable reply had not been furnished to him by the Income Tax department.

In its reply, the tax department expressed his inability to furnish the records not in their possession and stated that an exercise had been initiated in the Department to digitise its records, Julka noted.

"It was explained (by I-T department official) that their Department had undergone restructuring in 2001 and 2013 and therefore a number of records went missing. It was neither handed over by the concerned authority nor shown as transferred to their office. Therefore, he was helpless in providing any information sought by the appellant," he said. Julka said there was an "urgent need" to develop a robust system of record keeping in the office and to review its efficaciousness periodically.

"...no further intervention of the Commission is required in the matter. However, the Commission advises the Respondent Public Authority (I-T) to initiate immediate measures to improve its record keeping management using latest technological tools," he said.