Conflict in the workplace can be costly. It results in reduced productivity, low morale, and employee dissatisfaction. These important tips will help you move from crisis to calm when conflict threatens.

In times of conflict you can take one of two positions. First the position is that of having your heels dug in and believing you are RIGHT. The second position is where you care enough to understand what is motivating the other person’s behaviour. My recommendation, as you might have guessed, is the second.