While we are not there yet, we are preparing for the move to Microsoft Teams from Skype for Business (online) and want to continue to use our current hardware investment in the CX300 that we just purchased about 16 months ago.

Re: CX300 R2 Support for Microsoft Teams

We are working with our partner Microsoft but I am unable to provide a time line.

These CX devices are built to a reference design specified by Microsoft and worked well using the original OCS client , the LYNC Client or the Skype for Business clients.

They have been supported over the recent Microsoft Operating System evolutions as well.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: CX300 R2 Support for Microsoft Teams

Steffen,

Thank you for your message last quarter on the status of the CX300 R2 and Microsoft Teams. Now with the end of the year and quarter, just wondering if you have any additional updates for us? Hoping for good news! :-)

Re: CX300 R2 Support for Microsoft Teams

We're a couple of months out from moving from Skype4B on-prem to Teams. This is one of our last blockers. We have a bunch of CX300 R1's scattered around for users who want a "phone" and having them not answer a Teams call when you pick up the receiver isn't a great user experience. Has worked one way for years in Lync and Skype4B, now in Teams we're going to have to teach users it's different.

Re: CX300 R2 Support for Microsoft Teams

As already outlined within this post this has worked for LYNC and then for Skype. The only thing that now has changed is the client aka Teams.

There is no way for end users to upgrade the CX300

Please work with Microsoft to fix this on their end as nothing has changed on our end.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: CX300 R2 Support for Microsoft Teams

First of all I completely understand your frustration but, we , Polycom cannot do anything.

The CX300 Product was working with all previous iterations of the Operating System we declare in our data sheet. It also works fine with previous LYNC or Skype for Business software clients.

The only thing that has changed in this setup is that customers are now forced to Team's and our partner Microsoft has decided to somehow be no longer backwards compatible with a product they originally developed.

This cannot be the fault of Polycom and we cannot make any changes to the product other to what we have originally taken over.

The reason newer products work may be the fact that the development of the CX product is years old and since then drivers / usb has moved on.

You must take this up with Microsoft.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Re: CX300 R2 Support for Microsoft Teams

I've done some testing today on both the CX300 and CX300R2 with a user account in Teams only mode using the Microsoft Phone Service online.

You cannot answer a call in Teams by taking the phone off hook

You cannot initiate a call in Teams by taking the phone off hook.

The CX300 (both series) do not make an audible ring for incoming calls.

For incoming calls, you must click answer on the PC before you can use the CX300 to conduct the call.

For outgoing calls, you must dial the number in Teams before you can use the CX300 (both versions).

The volume buttons work

No other buttons work.

Would be happy to test any other Teams only functionality with these devices, though I'm no longer reccomending these devices for Teams implementations. The continue to work with Skype for Business online and onpremises without issue.