PeopleClaim helps resolve consumer and commercial complaints

PeopleClaim helps resolve consumer and commercial complaints against businesses,
professionals, government agencies, or individuals by exposing bad business practices
and unfair treatment. Aggrieved parties are invited to use PeopleClaim's dispute
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Bad Business Practices

"I used Uber in Mumbai. I have since returned to the US. I am now getting a slew of entirely unsolicited texts from Uber.These texts are regarding offers and incentives for using uberPOOL and Uber in India. The texts come in at all hours of the night, waking me up, and are presumably racking up international charges on my phone bill. They seem to be unstoppable. Yes, I did try replying STOP.I looked in vain for information about this through the Help section on Uber's app. I also looked for some way to contact Uber and get this stopped. I couldn't find a chat form, a phone number, or an email address - or even a mailing address. I tried to email Uber and every email address I tried bounced back:"Request not received: Stop sending texts from India!!!Hi there,We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team."I am sick to death of this.I am fairly sure that it is not permissible for Uber to send unsolicited texts like these (especially with no opt out information):“We've a sweet reward for you - Use code MUM7NOV and enjoy 50% off (up to Rs 75) on 10 non uberPOOL rides in Mumbai till Nov 12. Get riding now!"

I cannot begin to express how utterly enraged I am about this. I will happily go forward with every legal action available to me until I receive an assurance that this unconscionable practice has been stopped and, at this point, until I receive compensation.

Maybe you should start receiving requests, Uber.

Update 11/20/17 - I understand that under the Telephone Consumer Protection Act, each and every illegal text message carries a civil fine of up to $1,500 per text.

Update 12/1/17 - Thank you for responding that you have ended your unsolicited text program to me. However, I have not received any response regarding compensation, let alone a check. I will be happy to go through the FCC, FTC, courts etc. if you prefer to go that route. These unsolicited and apparently unstoppable texts have been driving me mad."

Hey guys! I'm throwing my two cents here. While I agree this is a very unpleasant experience, I can also see how you could have been the innocent victim of automation of processes at uber. It's possible that even if you contacted them, you just got added to a queue and they haven't been able to get back to you.
In my opinion, $10K is a lot to ask for but what I think is a fair compensation is $50/day of illegal SMS sending, plus the PeopleClaim costs.
Let us know how this develops, hope it gets resolved! More...Vote for this

Uber is a large enough company and has the resources necessary to not only understand federal regulations but also how to appropriately code its technology to follow the regulations. Assuming Uber India is a subsidiary of Uber, it is responsible for addressing this issue from abroad in the States. Uber should pay for the claim costs, any international fees actually incurred by the client, immediately stop the texts, and pay an agreed upon amount per text message received (perhaps something between 100-200 per text). More...Vote for this

Yes, good points. In this case Uber’s headquarters permitted the texts through my account with them - not my phone number, if that makes sense, as I was using a different phone number in India. I do need to check my phone bills to see if the texts originated in India or the US.

I think the claimant's demands are basically fair in view of federal and state penalties for for spam via text per event. However if Uber would be willing to offer $5K of credit for Uber rides I would recommend that as a fair resolution. More...Vote for this

5K credit for uber rides is a lot and its appropriateness depends on the claimant's typical use of Uber. Does he use Uber on average $50 per year, per month, per week? I think any monetary compensation should be cash not Uber credit.

You’re right - I rarely use Uber and mostly when overseas. Cash works and Ian appropriate. Uber has recently settled a lawsuit regarding texts to potential drivers etc. Do they really want to pay out that much in legal fees again?

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