Problem: An error occurred while trying to access the service

On January 29, 2018, Adobe disabled Transport Layer Security (TLS) 1.0/1.1 on the server-end for Document Cloud services, such as Create PDF, Export PDF, Send & Track, and so on. As a result, if your browser is configured to use TLS 1.0/1.1, you will see the following error message while accessing the services: "An error occurred while trying to access the service."