Two connectors for Operations Manager are available in System Center 2012 – Service Manager: the configuration item (CI) connector that imports objects that are discovered by Operations Manager into the Service Manager database, and an alert connector that can create incidents based on alerts.

System Center Operations Manager collects information about many different types of objects, such as hard disk drives and Web sites. To import objects that are discovered by Operations Manager, Service Manager requires a list of class definitions for these objects; the list of definitions is in the System Center Operations Manager management packs. Therefore, you must import some System Center Operations Manager management packs into Service Manager. When you install Service Manager, a set of System Center Operations Manager management packs for common objects and the required Windows PowerShell scripts are copied to your Service Manager installation folder.

If you have installed additional management packs in Operations Manager, and you want to add the data from those additional management packs to Service Manager, you can modify the configuration item (CI) connector to add the additional management packs.

To create an Operations Manager alert connector

In the Service Manager console, click Administration.

In the Administration pane, expand Administration, and then click Connectors.

In the Tasks pane, under Connectors, click Create Connector, and then click Operations Manager Alert Connector.

Complete the following steps to complete the Operations Manager Alert Connector Wizard:

On the Before You Begin page, click Next.

On the General page, in the Name box, type a name for the new connector. Make sure that the Enable check box is selected, and then click Next.

On the Server Details page, in the Server name box, type the name of the server that is hosting the Operations Manager root management server. Under Credentials, click New.

In the Run As Account dialog box, in the Display name box, type a name for this Run As account. In the Account list, select Windows Account.

In the User Name, Password, and Domain fields, type the credentials for the Run As account, and then click OK. For more information about the permissions that are required for this Run As account, see Accounts Required During Setup in the Planning Guide for System Center 2012 – Service Manager.

On the Server Details page, click Test Connection. If you receive the following confirmation message, click OK, and then click Next: “The connection to the server was successful.”

On the Alert Routing Rules page, click Add.

In the Add Alert Routing Rule dialog box, create a name for the rule, select the template that you want to use to process incidents created by an alert, and then select the alert criteria that you want to use. Click OK, and then click Next.

On the Schedule page, select Close alerts in Operations Manager when incidents are resolved or closed or Resolve incidents automatically when the alerts in Operations Manager are closed, click Next, and then click Create.

Start the Operations Manager console on the SCOM server.

Use the appropriate method, based on the version of Operations Manager you are using:

In Operations Manager 2007 R2 and in System Center 2012 – Operations Manager, in the Administration pane, click Product Connectors, and then click Internal Connectors.

In the Connectors pane, click the name of the alert connector that you specified in Service Manager.

In the Actions pane, click Properties.

In the Alert Sync: <name of connector> dialog box, click Add.

In the Product Connector Subscription Wizard dialog box, on the General page, in the Subscription Name box, type the name for this subscription. For example, type All Alerts, and then click Next.

On the Approve groups page, click Next.

On the Approve targets page, click Next.

On the Criteria page, click Create.

In the Alert Sync:<name of connector> dialog box, click OK.

To validate the creation of an Operations Manager alert connector

Confirm that the connector you created is displayed in the Service Manager console in the Connectors pane.

Confirm that incidents are created in Service Manager from alerts in Operations Manager.

To create an Operations Manager CI connector

In the Service Manager console, click Administration.

In the Administration pane, expand Administration, and then click Connectors.

In the Tasks pane, under Connectors, click Create Connector, and then click Operations Manager CI Connector.

Complete the following steps to complete the Operations Manager CI Connector Wizard:

On the Before You Begin page, click Next.

On the General page, in the Name box, type a name for the new connector. Make sure that the Enable check box is selected, and then click Next.

On the Server Details page, in the Server name box, type the name of the server that is hosting the Operations Manager root management server.

Under Credentials, click New. In the User name, Password, and Domain boxes, type the credentials for the Run As account, and then click OK. For more information about the permissions that are required for this Run As account, see Accounts Required During Setup in the Deployment Guide for System Center 2012 – Service Manager.

On the Server Details page, click Test Connection. If you receive the following confirmation message, click OK, and then click Next: “The connection to the server was successful.”

On the MP Selection page, click Select all, or select the management packs that define the configuration items you want to import, and then click Next.

On the Schedule page, click Next, and then click Next.

On the Summary page, review the selections made and then click Create.

On the Completion page, click Close.

To validate the creation of an Operations Manager CI connector

Confirm that the objects that Operations Manager discovered are listed as configuration items in Service Manager.

To confirm the status of an Operations Manager connector

View the columns in the Connector pane; the columns contain information about the start time, the finish time, the status, and the percentage of import completion.