PAYMENT

Who is ‘JetPay’?

JetPay is a secure and PCI- compliant internet payment processor, and they are your vehicle to getting paid. When you set up your WeRTeachers account, you’ll be asked to enter your banking information, such as account and routing number.

What fee is charged by WeRTeachers?

We charge 25% of whatever you decide to set as your tutoring rates. We’re happy to say that that is an industry low. We’re proud to be offering a high-quality service while keeping it affordable for everyone.

What are the minimum and maximum tutoring rates for the site?

The minimum is $40 an hour for online lessons and $50 an hour for in-person lessons. The maximum is up to $500 per hour for either lesson type.

How should I decide what to charge for my tutoring?

You should take a few things into account when you set your rates. For online and in-person lessons, you should think about your experience and the demand for your subject, as well as the demographics of your area.

How often do you pay teachers?

Teachers get paid within 72 hours of each completed lesson.

How will teachers be paid?

Payment is directly deposited into the checking account you’ve setup in the WeRTeachers platform via JetPay.

Are taxes removed from teachers’ pay?

No; you are paid as an independent contractor and are responsible for paying all necessary taxes on your earnings. However, JetPay keeps track of all this for you and gives you a 1099 at the end of the year.

SETTING UP YOUR PROFILE

How do students find me?

The most important way students find you is by ‘Subject’, so please fill out the ‘Subjects’ tab of your profile in detail. The second way students find you is by ‘Location’, so if you do in-person teaching, please make sure the ‘Location’ tab of your profile is also filled out. Also, since students get to choose the location of in-person lessons, your ‘Location’ is not likely to be where they will actually meet you.

Note: There is a Google Map of your primary location, so please ensure to use a public address when setting up your primary location for convenience and privacy.

What is the Location tab in the dashboard profile page?

The location tab is the way of getting found when students search for nearby teachers if they are looking for in-person tutoring. You can set up multiple locations but one location must always be set as ‘primary’ and this will be used for the directory search and Google Map in your public profile. ‘Location’ is not where your in-person lessons will take place.

What should I put in the ‘About’ tab in my profile?

You should write a short paragraph describing your teaching experience and including some details that give a sense of your personality. The ‘About’ section is not a resume or a biography, however, students will look at it to decide if you are a good match for their needs educationally and a good match for them as far as your interests and personality are concerned. Please be sure to spell-check and proofread your ‘About’ section, since it will definitely affect how interested families are in working with you.

What should I put in the ‘Documents’ page?

This would be a great place to put any special certifications, academic or any other documentation you may have for administrative purposes.

What file format does a video have to be in?

It needs to be an .mp4 or a .mov file. Videos should also be short - no more than one minute. Also, since we screen and approve all videos, it might take a little bit for us to get your video up and live.

Can I make a video through the WeRTeachers site?

No, not at this time. You can make a video on your phone, tablet, or computer, however, and upload that. As with online sessions, please make sure that there is nothing in the background of your video that would be inappropriate in a classroom.

What file format does a profile picture have to be in?

It needs to be a .jpg, .png or .gif image.

Help! My picture uploaded sideways!

The easiest solution is to rotate your picture and try uploading again. This almost always solves the problem.

Can I change/update my picture?

Sure, any time you want! Just keep in mind that we approve all pictures, so it might take a short while before your new picture is up and live!

I don’t want to teach in person, but I can’t find a way to uncheck this option.

If you choose to not provide in-person lessons, simply do not place a rate in your profile. If you already placed an in-person rate and chose to stop doing in-person lessons, simply put a ‘0’ in the rate box and click on the ‘Save Changes’ button.

I don’t want to do online tutoring, but I can’t find a way to uncheck this option.

If you choose to not provide online lessons, simply do not place a rate in your profile. If you already placed an online hourly rate and chose to stop doing online lessons, simply put a ‘0’ in the rate box and click on the ‘Save Changes’ button.

I teach something that’s not available in your list of subjects, what should I do?

If there is something similar, select that. For example, if you teach Algebra 1B, you could check the box for ‘Algebra.’ However, if there is nothing similar on the list to the class you teach and would like to tutor, send an email to teachersupport@werteachers.com. We are constantly updating our list of subjects, and we may be able to accommodate you.

LESSON

After accepting a lesson request, meet the student at the designated time and place. Right before beginning the lesson, open up WRT on a laptop, tablet or phone. Go to your Lesson Request page and click on the lesson in question. Once in the lesson detail page, click the button to start the lesson, which will start a timer. Then, simply keep this open until the lesson is complete. When the lesson is complete, stop the timer. When you have a moment, be sure to fill out the Student Feedback Form. The more detailed the feedback, the better.

What should I do if I forgot to start the timer during an in-person session?

Don’t worry, you’re still going to receive payment for the lesson. Please contact teachersupport@werteachers.com as soon as possible so we can manually validate and complete the workflow of a completed lesson.

What’s the best way to set up a room for an online tutoring session?

Lighting, background, and audibility are the three most important things to focus on. As far as lighting is concerned, make it as bright as possible, and don’t put a bright light source right behind you--it will make you look like a shadow. For the background, make sure it’s professional and appropriate. Students notice everything, so your background should not have anything in it that would not be okay in a classroom setting. You should find a quiet space to work from, where you will be clearly audible and students will not be distracted by background noise.

If I or my student have technical trouble during a session, what can we do?

We encourage users to test and troubleshoot their video settings prior to starting all online lessons using the tools we provide in your dashboard. If any additional technical or billing issues arise, feel free to contact us at teachersupport@werteachers.com or call 1-(844)-835-1555.

What if an emergency (e.g. technical problems, internet outage, medical or personal issues) prevents me from completing a session with a student?

Please proceed as you would if the inappropriate behavior occurred in a classroom. If the inappropriate behavior was serious enough that in a classroom you would have the student removed from the room, feel free to end the tutoring session. But, please also let us know right away by emailing teachersupport@werteachers.com with a complete description of the incident.

Do you provide tutoring materials or require that I use certain resources?

No, you can use whatever resources you have developed that work for you when you have a lesson. However, should you ever have a question or want guidance on a particular subject or concept, don’t hesitate to reach out to teachersupport@werteachers.com.

How does the WeRTeachers philosophy relate to my tutoring?

We ask that you show respect for the strategies of the students’ classroom teachers. As a jumping-off point, please ask the student how their teacher is approaching a subject. That doesn’t mean you have to use only the approaches that the teacher uses, but it does mean (just as an example) that if the teacher has required that the thesis statement be the first sentence of the introduction, you should not tell the student to make it the last sentence of the introduction. And, as tutors, we do not do students’ work or write their papers for them. As a guideline, any kind of help you would give a student in your class if they came in for a one-on-one meeting is a fine level of help for you to offer a student you are tutoring.

MISCELLANEOUS

Can I schedule a practice lesson to make sure I understand the platform?

Yes, please contact teachersupport@werteachers.com. Please try to do this as soon as possible. We may not be able to accommodate you if you wait until right before your first online lesson.

What browsers does the platform work on?

Internet Explorer, Edge, Safari, Firefox, Chrome, and Opera.

I’m travelling but I still would like to tutor, what should I do?

Remember to change your time zone for lessons during the time you will be away from home, this can be done in the Calendar page of your dashboard. And, if you do in-person tutoring, change your ‘primary’ location to where you will be when you are travelling.

I’d like to help get the word out about WeRTeachers--do you have materials?

Certainly, and thank you! Click here for flyers you can print and either hand out or post on bulletin boards.

Can I work for another tutoring company while I work with WeRTeachers?

Absolutely.

If a student tells me something or does something that makes me concerned about them and their welfare, what should I do?

Please do what you would do if the situation occurred in a classroom, contact the parents, inform your state’s organization in charge of protecting child welfare or, if the situation merits it, call 911. Please also let us know of the problem by emailing teachersupport@werteachers.com.

How are teachers from WeRTeachers better than ordinary tutors?

It is our core belief at WeRTeachers that trained educators make the best tutors. There are many individuals who have never step foot in a classroom that are excellent tutors - we acknowledge this - but we believe that a company built around passionate, classroom educators who tutor delivers something unique and reliable.

Teachers who contract with WeRTeachers are just that - teachers. Most are classroom teachers, retired teachers, or educators who work in classrooms every day. Teachers understand education, pedagogy, best practices, and how to differentiate their instruction to reach individual learners. WeRTeachers teachers understand the broad scope of education - they know where a student has been, where they are currently, and where they are going. Teachers are passionate, and they are up to date on evolving curricular standards and best practices in education because that is their passion! WeRTeachers contracts with a broad range of teachers who teach different age levels, different subjects, have various areas of expertise, and have different ways of reaching students. ALL our teachers are independently background checked, interviewed, and must pass our thorough review process. Whatever your student’s academic needs - whether catching up, zooming ahead, preparing for a test, or just learning new skills - there are teachers at WeRTeachers that are a perfect match!

How do I find a teacher using WeRTeachers?

Our search process is simple and allows you to connect with our vast network of teachers to find your perfect match. Simply enter your student’s grade level, indicate whether you’re looking for in-person or online tutoring and click search! Next, use the additional filters to indicate subject of interest and sub-category if any. Then browse through teachers’ profiles, and find the person you think is right for you. On a teacher’s profile you will find their bio, areas of proficiency and expertise, introductory video, calendar, location, and hourly rate.

How is a lesson scheduled and confirmed?

Each teacher has their own calendar and availability right up front on their profile. Simply find a time that works for you and send a request to the teacher. The teacher will get back to you with a confirmation usually within a couple hours - provided the request is made during one’s waking hours! If a request is made later in the evening, the teacher will usually confirm the session by the following morning. Very rarely will a teacher decline a session, and this will usually happen if a request is made at the last minute. Most of the time the teacher will try and reschedule with you for another time that works better.

Where do tutoring sessions take place

In-person tutoring sessions take place anywhere you and your teacher decide. All our teachers are background checked and have experience working with students, so if you are confident to invite them into your home then you may absolutely do so. If a lesson occurs at your home, an adult absolutely must be present. You and your teacher may also choose to meet at a library, coffee shop, or wherever is convenient.

Sessions can also take place anywhere through our robust online teaching platform. Wherever you have an internet connection you can meet with a teacher for some real-time learning.

How does online teaching work?

When it’s time for your lesson, both you and your teacher will click a link within your lesson manager and enter your virtual teaching lesson. Our platform is very flexible and compatible with most computer operating systems and mobile devices.

As a student, you are encouraged to share as much with your teacher as you can to prepare him or her for your lesson. For example, you might share photos of your math problems, a project rubric, or a test study guide. During your lesson, you and your teacher may also collaborate on documents, you will have access to a shared whiteboard through WRT, and you may also use good old fashioned human communication. Printable step-by-step instructions are located here.

What happens if I have to cancel?

While we obviously encourage you to not cancel a lesson, we understand that stuff comes up in life. For that reason, a customer may cancel a scheduled lesson without penalty at any time up until one hour before a scheduled lesson. If you still must cancel and it is within one hour of a scheduled session, you will be charged one half of the teacher’s listed rate.

Is it possible that a teacher will have to cancel?

Sure. It shouldn’t happen often, but teachers have lives too and sometimes things come up. As with customer cancellations, if a teacher has to cancel they will try their best to reschedule the appointment for another time that will work. If you are having trouble finding a replacement teacher for a time-sensitive appointment, feel free to contact student support, and we will do everything we can to assist.

How and when will I be charged for my lessons?

When you register with WeRTeachers, your credit card information will be safely stored with our PCI-compliant payment processor, JetPay.

When your lesson request is accepted by the teacher, the teacher’s fee will be charged to your credit card. If you have to cancel your lesson within the required time limits, the money will be returned to your card.

Am I permitted to pay the teacher in cash?

No, all payments must be made through WeRTeachers. We thank you in advance for your cooperation!

How are teachers selected to work for WeRTeachers?

Teachers that provide their services on WeRTeachers.com are selected after a rigorous application process. ALL our teachers are independently background checked, interviewed, and trained to help your student meet their academic goals. Whether that is catching up, zooming ahead, preparing for a test, or just learning new skills - there are teachers at WeRTeachers that are a perfect match!

If you believe your account was deactivated by mistake or due to error, please feel free to contact WeRTeachers at studentsupport@werteachers.com and 1-(844)-835-1666. Or send us a message from the Contact Us form! You will receive response within 48 hours.

What is a child account?

In a family membership, a child account is created and assigned for an individual student. Using this account type, you can specify your child’s academic needs, keep track of your student’s previous lessons, and review post-lesson feedback from teachers. You can also write about your child to give teachers an idea of the type of learner they are.

Is this only for K-12 or can college students also get a session with a teacher?

Any and all students are welcome to use WeRTeachers!

How do I know if the teacher is qualified?

All of our teachers are professional, working, or retired educators. They all go thru a rigorous selection process prior to activation and you can always review their profile in the directory to see their academic qualifications.

Why do the rates for teachers vary?

We give our teachers the freedom to set their own rates, travel radius, and tutoring availability. Some teachers will charge different rates based on type of lesson or travel.

Can I get my money back if my student doesn’t pass his or her test?

No. We do not guarantee that your student will pass any specific test or earn any certain grade. However, we do guarantee that our teachers will help your student become a better learner and better enable them to achieve their academic goals. How and when this will happen will be different for every student.

Do you have a location or home base where I can drop off my child for a session?

No. However, you and a teacher may arrange to meet in a public place for a tutoring session.

Do you serve E.L.L. students?

Absolutely! Be sure to search for teachers who specialize in TESL/ESL/ELL.

Do you teach time management, organizational skills, and study habits as well?

Yes we do. Be sure to search for teachers who specialize in time management, organizational skills, and study habits.

I would love to set up a regular time and date with my teacher, do you have package plans for the teacher or is it only by session?

Setting up a regular time with a teacher is highly recommended. Feel free to request multiple dates and times with your preferred teacher.

How do online lessons work?

If you have a stable internet connection, updated web browser, speakers and a microphone, you’ll be set! Online lessons take place using an interactive digital classroom that includes video, audio, screen sharing, document sharing, and a digital whiteboard.

NARROW YOUR RESULTS!

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