From concrete to telepathy: how to build future cities as if people mattered

(An infographic depicting realtime data describing Dublin – the waiting time at road junctions; the location of buses; the number of free parking spaces and bicycles available to hire; and sentiments expressed about the city through social media)

(I was honoured to be asked to speak at TEDxBrum in my home city of Birmingham this weekend. The theme of the event was “DIY” – “the method of building, modifying or repairing something without the aid of experts or professionals”. In other words, how Birmingham’s people, communities and businesses can make their home a better place. This is a rough transcript of my talk).

What might I, a middle-aged, white man paid by a multi-national corporation to be an expert in cities and technology, have to say to Europe’s youngest city, and one of its most ethnically and nationally diverse, about how it should re-create itself “without the aid of experts or professionals”?

Perhaps I could try to claim that I can offer the perspective of one of the world’s earliest “digital natives”. In 1980, at the age of ten, my father bought me one of the world’s first personal computers, a Tandy TRS 80, and taught me how to programme it using “machine code“.

But about two years ago, whilst walking through London to give a talk at a networking event, I was reminded of just how much the world has changed since my childhood.

I found myself walking along Wardour St. in Soho, just off Oxford St., and past a small alley called St. Anne’s Court which brought back tremendous memories for me. In the 1980s I spent all of the money I earned washing pots in a local restaurant in Winchester to travel by train to London every weekend and visit a small shop in a basement in St. Anne’s Court.

I’ve told this story in conference speeches a few times now, perhaps to a total audience of a couple of thousand people. Only once has someone been able to answer the question:

“What was the significance of St. Anne’s Court to the music scene in the UK in the 1980s?”

The process by which bands like VOIVOD, Coroner and Celtic Frost – who at the time were three 17-year-olds who practised in an old military bunker outside Zurich – managed to connect – without the internet – to the very few people around the world like me who were willing to pay money for their music feels like ancient history now. It was a world of hand-printed “fanzines”, and demo tapes painstakingly copied one at a time, ordered by mail from classified adverts in magazines like Kerrang!

Our world has been utterly transformed in the relatively short time between then and now by the phenomenal ease with which we can exchange information through the internet and social media.

The real digital natives, though, are not even those people who grew up with the internet and social media as part of their everyday world (though those people are surely about to change the world as they enter employment).

They are the very young children like my 6-year-old son, who taught himself at the age of two to use an iPad to access the information that interested him (admittedly, in the form of Thomas the Tank Engine stories on YouTube) before anyone else taught him to read or write, and who can now use programming tools like MIT’s Scratch to control computers vastly more powerful than the one I used as a child.

Their expectations of the world, and of cities like Birmingham, will be like no-one who has ever lived before.

And their ability to use technology will be matched by the phenomenal variety of data available to them to manipulate. As everything from our cars to our boilers to our fridges to our clothing is integrated with connected, digital technology, the “Internet of Things“, in which everything is connected to the internet, is emerging. As a consequence our world, and our cities, are full of data.

(The programme I helped my 6-year old son write using MIT’s “Scratch” language to cause a cartoon cat to draw a picture of a house)

My friend the architect Tim Stonor calls the images that we are now able to create, such as the one at the start of this article, “data porn”. The image shows data about Dublin from the Dublinked information sharing partnership: the waiting time at road junctions; the location of buses; the number of free parking spaces and bicycles available to hire; and sentiments expressed about the city through social media.

Tim’s point is that we should concentrate not on creating pretty visualisations; but on the difference we can make to cities by using this data. Through Open Data portals, social media applications, and in many other ways, it unlocks secrets about cities and communities:

Who are the 17 year-olds creating today’s most weird and experimental music? (Probably by collaborating digitally from three different bedroom studios on three different continents)

Where is the healthiest walking route to school?

Is there a local company nearby selling wonderful, oven-ready curries made from local recipes and fresh ingredients?

If I set off for work now, will a traffic jam develop to block my way before I get there?

From Dublin to Montpellier to Madrid and around the world my colleagues are helping cities to build 21st-Century infrastructures that harness this data. As technology advances, every road, electricity substation, University building, and supermarket supply chain will exploit it. The business case is easy: we can use data to find ways to operate city services, supply chains and infrastructure more efficiently, and in a way that’s less wasteful of resources and more resilient in the face of a changing climate.

Top-down thinking is not enough

But to what extent will this enormous investment in technology help the people who live and work in cities, and those who visit them, to benefit from the Information Economy that digital technology and data is creating?

This is a vital question. The ability of digital technology to optimise and automate tasks that were once carried out by people is removing jobs that we have relied on for decades. In order for our society to be based upon a fair and productive economy, we all need to be able to benefit from the new opportunities to work and be successful that are being created by digital technology.

(Photo of Masshouse Circus, Birmingham, a concrete urban expressway that strangled the city centre before its redevelopment in 2003, by Birmingham City Council)

Too often in the last century, we got this wrong. We used the technologies of the age – concrete, lifts, industrial machinery and cars – to build infrastructures and industries that supported our mass needs for housing, transport, employment and goods; but that literally cut through and isolated the communities that create urban life.

If we make the same mistake by thinking only about digital technology in terms of its ability to create efficiencies, then as citizens, as communities, as small businesses we won’t fully benefit from it.

In contrast, one of the authors of Birmingham’s Big City Plan, the architect Kelvin Campbell, created the concept of “massive / small“. He asked: what are the characteristics of public policy and city infrastructure that create open, adaptable cities for everyone and that thereby give rise to “massive” amounts of “small-scale” innovation?

There are examples we can learn from. Almere in Holland use analytics technology to plan and predict the future development of the city; but they also engage in dialogue with their citizens about the future the city wants. Montpellier in France use digital data to measure the performance of public services; but they also engage online with their citizens in a dialogue about those services and the outcomes they are trying to achieve. The Dutch Water Authority are implementing technology to monitor, automate and optimise an infrastructure on which many cities depend; but making much of the data openly available to communities, businesses, researchers and innovators to explore.

The data from city services should be made available as Open Data and through published “Application Programming Interfaces” (APIs) so that everybody knows how they work; and can adapt them to their own individual needs.

The data and APIs should be made available in the form of Open Standards so that everybody can understand it; and so that the systems that we rely on can work together.

The technology systems that support the services and infrastructures we rely on should be based on Open Architectures, so that we have freedom to chose which technologies we use, and to change our minds.

Governments, institutions, businesses and communities should participate in an open dialogue, informed by data and enlightened by empathy, about the places we live and work in.

If local authorities and national government create planning policies, procurement practises and legislation that require that public infrastructure, property development and city services provide this openness and accessibility, then the money spent on city infrastructure and services will create cities that are open and adaptable to everyone in a digital age.

Bottom-up innovation is not enough, either

(Coders at work at the Birmingham “Smart Hack”, photographed by Sebastian Lenton)

Not everyone has access to the technology and skills to use this data, of course. But some of the people who do will create the services that others need.

I took part in my first “hackathon” in Birmingham two years ago. A group of people spent a weekend together in 2012 asking themselves: in what way should Birmingham be better? And what can we do about it? Over two days, they wrote an app, “Second Helping”, that connected information about leftover food in the professional kitchens of restaurants and catering services, to soup kitchens that give food to people who don’t have enough.

Second Helping was a great idea; but how do you turn a great idea and an app into a change in the way that food is used in a city?

Hackathons and “civic apps” are great examples of the “bottom-up” creativity that all of us use to create value – innovating with the resources around us to make a better life, run a better business, or live in a stronger community. But “bottom-up” on it’s own isn’t enough.

If you’re born in the wrong place, you’re likely to die 10 years younger than someone else born in a different part of the same city. This shocking situation arises from many, complex issues; but one conclusion that it is easy to draw is that the opportunity to innovate successfully is not the same for everyone.

So how do we increase everybody’s chances of success? We need to create the policies, institutions, culture and behaviours that join up the top-down thinking that tends to control the allocation of resources and investment, especially for infrastructure, with the needs of bottom-up innovators everywhere.

Translational co-operation

(The Harborne Food School, which will open in the New Year to offer training and events in local and sustainable food)

But as Andrew Zolli describes in “Resilience: why things bounce back“, there are both institutional and cultural barriers to engagement and collaboration between city institutions and localised innovation. Zolli describes the change-makers who overcome those barriers as “translational leaders” – people with the ability to engage with both small-scale, informal innovation in communities and large-scale, formal institutions with resources.

We’re trying to apply that “translational” thinking in Birmingham through the Smart City Alliance, a collaboration between 20 city institutions, businesses and innovators. The idea is to enable conversations about challenges and opportunities in the city, between people, communities, innovators and the organisations who have resources, from the City Council and public institutions to businesses, entrepreneurs and social enterprises. We try to put people and organisations with challenges or good ideas in touch with other people or organisations with the ability to help them.

This is how we join the “top-down” resources, policies and programmes of city institutions and big companies with the “bottom-up” innovation that creates value in local situations. A lot of the time it’s about listening to people we wouldn’t normally meet.

Partly as a consequence, we’ve continued to explore the ideas about local food that were first raised at the hackathon. Two years later, the Harborne Food School is close to opening as a social enterprise in a redeveloped building on Harborne High Street that had fallen out of use.

The innovations and changes caused by the internet over the last two decades have accelerated as it has made information easier and easier to access and exchange through the advent of technologies such as broadband, mobile devices and social media. But the usefulness of all of those technologies is limited by the tools required to control them – keyboards, mice and touchscreens.

Telepathy is now technology, and this is just one example of the way that the boundary between our minds, bodies and digital information will disappear over the next decade. As a consequence, our cities and lives will change in ways we’ve never imagined, and some of those changes will happen surprisingly quickly.

I can’t predict what Birmingham will or should be like in the future. As a citizen, I’ll be one of the million or so people who decide that future through our choices and actions. But I can say that the technologies available to us today are the most incredible DIY tools for creating that future that we’ve ever had access to. And relatively quickly technologies like bio-technology, 3D printing and brain/computer interfaces will put even more power in our hands.

As a parent, I get engaged in my son’s exploration of these technologies and help him be digitally aware, creative and responsible. Whenever I can, I help schools, Universities, small businesses or community initiatives to use them, because I might be helping one of IBM’s best future employees or business partners; or just because they’re exciting and worth helping. And as an employee, I try to help my company take decisions that are good for our long term business because they are good for the society that the business operates in.

We can take for granted that all of us, whatever we do, will encounter more and more incredible technologies as time passes. By remembering these very simple things, and remembering them in the hundreds of choices I make every day, I hope that I’ll be using them to play my part in building a better Birmingham, and better cities and communities everywhere.

About Rick RobinsonI’m the UK, Middle East and Africa leader of the Digital Cities and Property business for Arup, the independent design and engineering company. Previously, I was Director of Technology for Amey, one of the UK’s largest engineering and infrastructure services companies, part of the international Ferrovial Group, and before that IBM UK’s Executive Architect for Smarter Cities.

15 Responses to From concrete to telepathy: how to build future cities as if people mattered

Heh! Anyone that can mention five opens (I gave you credit for Open Government) in one place is far ahead of the game. We have 55 opens listed at http://tinyurl.com/OSE-LIST. Am looking for opportunities to spread the gospel of Open Source Everything! I also give you huge credit for understanding the human factor and the balance between human and technical solutions.

More seriously, I will give that list a look and consider it in my thinking for future articles.

There’s a really simple principle I keep coming back to on this topic – and it came up today in a workshop at the Royal Academy of Engineering (one of the UK’s most eminent institutions associated with the most practical of disciplines):

Fairness.

I think using that one idea as an objective summarises an enormous part of the ongoing debate about what we want for our societies and cities. And I think there’s a fairly direct relationship between being “open” (in all of its 55 guises) and being “fair”.

This is a very important opening for a good conversation. My word is balance. In order to achieve balance you have to engage in holistic analytics and appreciate true cost economics — and those two allow open source everything engineering. I have a new graphic, visible here:

Where everyone is going wrong today, including most of the sustainability and design folks, is in their neglect of this “tri-fecta” for affordable, interoperable, and SCALABLE human community.

In Fairness and with Balance:
Agree: these are both simple and underappreciated terms. At present there’s perhaps more frequent discourses on fairness and wealth equality (although the data tells this is becoming ever more extreme).

Please correct me if I am wrong but there appears an overlap with what is defined as “openess”. With respect to new technologies there is a fairly uniform agreement on restrictions to reproduction (for the sake of incentives etc) . When it comes to private lives the corporate / legislative arms are driving “openess” to their advantage.

When it come to the soup of life – the plethoria of natural organisms, although essential for humanities survival, are discarded, plundered, not deemed to exist, nor to have the same rights as humans, the self alotted kings of the universe who trumpet ‘fairness’ to their likeing.

I aim to dig deeper into true cost economics to consider the approx 70% of all living things that can’t be seen with the naked human eye!!!

When you say “affordable” Robert, with respect to what? Hours of labour? 1 average hour of equivilent natural sunshine? Or in dollar terms?

Thoroughly agree with the need for balance; between whole-cost impact and the opportunity to work for profit, for a start.

I had an interesting discussion at the Royal Academy of Engineering yesterday, who invited a group of us to discuss “Smart Cities”.

One of the discussions was: how do we determine where to draw the line between data that we require the operators of city services to make available as “open data”; versus data that they are permitted to keep private as it is fundamental to the competitiveness of their business model.

You’re clearly advocating going further down the open route, and I think I need to read your “open source everything” manifesto and its implications for “engineering intelligence” to understand the arguments. Open data, Open Source Software and increasingly Open Source Hardware / Manufacturing / Construction are increasingly disruptive forces in many sectors (and, for instance, IBM recently launched an Open Source Cloud platform – http://bluemix.net/ ), but the vast majority of business models are still proprietary and the eventual extent to which that changes, and the speed at which it does so, isn’t yet clear to me.

When you were starting out with your Tandy in 1980 I was working as a programmer in the computing department at Longbridge and British Leyland had just been granted the first private data licence in the UK.

How is this relevant to building cities as if people mattered I hear you ask.

The answer is that we were designing systems for virtual communities from that point, long before the Web, using videotext as the UI on remote terminals in dealerships. This enables the customers to specify their new car (colour, options, engine size, etc…). This was an early, and rather crude, example of mass customisation.

The point being that software designed for virtual communities puts the customer in the driving seat, no pun intended. eBay is a great example of the move from supply-push to demand-pull, but the pribnciple applies in all domains.

The problem is that nearly all of the economic and societal value delivered to date by IT is trapped in organisation-centric legacy solutions where the customer/citizen/people are excluded.

In order to deliver the democratisation of public services, for example, a fundamental redesign of IT is required.

Rick Robinson

I’m the UK, Middle East and Africa leader of the Digital Cities and Property business for Arup, the independent design and engineering company. Previously, I was Director of Technology for Amey, one of the UK’s largest engineering and infrastructure services companies, part of the international Ferrovial Group, and before that IBM UK’s Executive Architect for Smarter Cities. I’m the founder and the current chair of the Birmingham Smart City Alliance, a non-Executive Director of Innovation Birmingham and a member of the Board of the West Midlands Innovation Alliance. You can find out more about my work on the “Personal Profile” page.

You can connect to me on Twitter as @dr_rick; or contact me through Linked-In where I’ll respond to connection requests from people I know, or that are accompanied by a message that starts a meaningful discussion.

The opinions on this site are my own.

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