I reside in a house in a small rural hamlet near Newcastle ON. Three of my neighbours have Polar Bear systems. One system is 20yrs old the others are 10 yrs. Their positive recommendations convinced us to instal a Polar Bear system approx. 10 yrs ago.
The only problem that I have had in 10 years was the replacement of the wall mounted Honeywell Thermostat last fall. Polar Bear supplied the unit and It was fixed in 5 minutes. Otherwise my wife and I, and we can speak for our neighbours, have not had any issues with our systems.
A while ago a new neighbour was moving into our area and called me for feedback on our heating system. He was going to replace the oil burner and was thinking maybe a heat pump. I referred him to Polar Bear and told him how happy we were with our system.
I met our new neighbour at the grocery store the other day and he told me he had gone on the Homestars website to review Polar Bear and their was a strongly negative review. He told me it spooked him and he had not called Polar Bear.
I have just read that review and it is in my opinion aggressively negative. That was certainly not mine, or our neighbours experience.
I assume Homestars has my email address and I invite them to contact me and I will tell them about Polar Bear's excellent service and their problem free system. I will also refer them to our neighbours.

Cheap to operate. I've never had a Warranty Claim since installing this unit. Easy to operate. Well written manuals.
44,000 btu Output Open Loop Geothermal Water Furnace, including Air Conditioning, Hot Water Heater & built in Electric Backup Heat Core heating system. It is turned OFF until needed.

Worst system ever. Breaks down frequently. Very hard to get service. Only one service guy. We breakdown in the winter and service takes days to show up, we breakdown in summer; same issue. Often doesn't show when he says he will and doesn't bother to call and let us know. There is so much more I no longer have the heart to elaborate. The system was in the house when we bought it.

Have just survived coldest Feb. in the 13 years I have had my Polar Bear water source heat pump. I enjoyed even, comfortable heat without any backup heat source. It is nice not to worry about wood, propane, or oil. Other than answering some questions, I have only had one service call and that was to upgrade some components to provide more efficient and cost effective operation of the unit, Thanks Dennis for your help and support.

I was having serious issues with my ClimateMaster Geothermal heatpump. First company I called could not resolve the problem and advised to replace the pump with new one (9000$). When I called Dennis he found a way to fix the pump instead of replace it. His exceptional knowledge in complex heating equipment and integrity saved me 7000$. Also, Dennis went an extra mile for me when accidentally I had a not related pluming problem. He was checking on the heat pump when it happened. He found and fixed the pluming problem right away. I was very pleased working with Dennis so I asked him to do his magic on my pool heating system.

Just completed our 4th winter with the Polar Bear system in our new build 3500sq ft home. With the record sustained cold temps this winter I felt compelled to write a review. The Polar Bear system designed, built and installed by Dennis performs as he promised. Dennis and team provided the full service install including ducting design\install, 6.5 TON W.S.H.P, 5000ft of loop, HRV, Humidification, and supplemental hot water system. Winter or Summer, all floors are at an even, balanced, sustained temperature. We maintained an even 72(22) all winter and the system performed perfectly. Unlike other systems I'm aware of, the Aux electric heat never kicks in and we could have easily kept the house warmer if desired. Operating costs are extremely low when compared to similar homes using gas\oil\electric. I spoke to a lot of vendors when researching a geothermal system, hands down Dennis is the most knowledgeable out there and builds a well engineered system with quality components. Had few minor equipment problems during the initial season, but all were covered without question under warranty and resolved satisfactorily. Finally, if you have technical questions or need support, the Engineer who designed this system always answers his phone.Thanks Dennis.

Purchased a geothermal furnace from Polarbear inccluding install. Furnace works great but service is terrible. Have to continue to call to get someone to come out. Everything was coivered under warranty as it was a manufacturing defect, but took a long time to solve the problem.

When selecting a provider for the HVAC system in our 5000 sq ft home, with vaulted ceilings throughout, I did research over the internet and contacted all of the re-sellers of large US brands. Since they were all really in equipment sales, none of them could give any useful advice on the design aspects of a complete home comfort system. When I met Dennis Campbell of Polar Bear, he impressed me with his extensive knowledge and passion for acheiving the best fit between system performance, in terms of personal comfort, and hardware cost.
Dennis helped design the ducting layout after convincing me that a water-to-air system would deliver as comfortable a system as a radiant in-floor system could. Plus we wanted airconditioning and radiant in-floor doesn't provide cooling. He also provided advice on insulating.
The cost of our system included the entire supply and installation of the heat pump itself, duct work, water heaters, HRV, humidifier and it runs off our 350 ft deep well. I had other quotes up to $80,000; not including the duct work. The system is Certified through the Canadian GeoExchange Coalition.
After three years of operation, the features of the system that we are most satisfied with are the even temperature in all three levels of the house, how quiet the system is and of course, the low cost of operation. There are no cold zones in winter and no hot ones in summer. I'd say that the difference in temperature between floors is rarely more than one degree. Unless of course we want to close off ducts to change the temperature ourselves. We also have to listen very closely to determine if the furnace or a/c is running or not.
We've had two system failures, one caused by a plumber turning the wrong valve and the other when a capacitor failed. Both problems were looked after promptly and covered by warranty.

Polar Bear (Dennis Campbell) installed and provided expert service to the heat pump for our geothermal ground loop system. The machine has worked as well as we had hoped, and provides heating and cooling to our house without interruption for over 2 years now. The heat pump is a robust unit and provides excellent hot water augmentation as well. Performance expectation surpasses other units available on the market.