Customers First

Send Out Your ‘Smart’ Signals

Tip: Never tell a customer, ‘I don’t know’.

There’s nothing wrong with not knowing all the answers–in fact, it’s natural. But by learning a better way to say “I don’t know,” you can keep from leaving a bad taste in a patient’s mouth and ensure that they stay confident in your abilities.

Mistake: The worst thing you can do is tell a customer, “I don’t know,” and then offer no alternatives, says Jack Mattefy, owner of Mattefy and[…]