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About Dylan Hall

Halfway through October I came home to a Computer that would not boot, this normally would not have been an issue and I could have just replaced the PSU. But I'm a college student who recently suffered a financial crisis and can barely afford gas anymore. Now I immedietly mailed it out to CM's RMA department and they emailed me on Nov. 4th saying they recieved it. They also said it would be at most 7-10 buisness days before my replacement was shipped out. Well, Here I am on Nov. 19th and its been 11 buisness days. Not only that but I just got an email saying that my replacement "should" be shipped out sometime next week(That would be at max 17 buisness days!!). This support is unnacceptable. If I do not get my Replacement soon I will have to get a payday loan just to buy a replacement.
And I can promise you Cooler Master. I will make sure that everyone who comes to me for advice when building their PC's gets a mouthfull on why you should never buy Cooler Master. I'm also off to issue my complaint with the BBB.
You can also be certain that if i don't get my replacement soon ill be heading directly to my local "small claims court" to file a law suit. I am VERY displeased.
EDIT:
I have just filed my BBB complaint. It seems funny to me that you guys have an F rating with them. I expect someone to contact me and offer a resolution quickly. If not i'll be following up on my second promise by heading to my local small claims court.