Mac

Double-click the download in the bottom left of the screen. Or you can find it in the Finder >> Downloads folder.

Follow the prompts in the installer

Restart your computer (optional, but recommended)

Open the application to make sure it is working. There are a few options to find the software to open it up.Options 1: Double-click on the shortcut icon on the desktop:Option 2: Finder >> Applications >> Topaz Gigapixel AI Folder >> Click on the Gigapixel AI Icon to open software.

Windows

Uninstall

Navigate to the Windows Add/Remove Programs page (or search for it using the Search Bar)

Double-click the download in the bottom left of the screen., or you can find it in the Downloads folder.

Follow the prompts in the installer.

Restart your computer (optional, but recommended)

Open the application to make sure it is working. There are a couple of places where you can open up the software.Option 1: Double-click on the shortcut icon on the desktop:Option 2: Local Disk (C:) >> Program Files >> Topaz Labs LLC >> Topaz Gigapixel AI >> Click on the Gigapixel AI Icon to open software.

Troubleshooting Specific Situations

Error: chmod 777 (Mac):

This error code occurs for Mac users and means that Gigapixel AI cannot write the contents that it needs to in the specified folder and is caused by insufficient installer permissions.

Error: Not Enough Memory During Installation (Win):

Slow Application Speed:

This can be caused by a number of things, such as a weak graphics card or many background processes being run at the same time. Here are a few settings you can change within Gigapixel AI to improve performance. Head to File > Preferences, then switch the settings as follows:

- Process images as a background task: No

- Use maximum quality AI models: No

- Enable Intel OpenVINO: Yes

- If you're using a particularly weak CPU, you can also try setting Processing mode to GPU and Allowed graphics memory consumption to Low.

If you have purchased Gigapixel AI but you are seeing the product in trial mode, you may just need to update ownership. Follow the directions below to activate your program after purchasing:

1. Relaunch Gigapixel AI after purchasing, and open an image. 2. From the Help drop-down menu click on 'Update your Product Ownership' 3. You will receive a notification thanking you for your purchase, indicating that you have successfully activated Gigapixel AI.Note: Your trial countdown will disappear once you have activated Gigapixel AI.

Why is Gigapixel AI NOT a plugin to any external editors like Photoshop or Lightroom?

Because Gigapixel AI changes the fundamental properties of an image file, the host editor believes an issue has occurred when it attempts to return the image.