Lead and facilitate the process of after sales technical support to customers at state level, providing techno-commercial support to service centres, handling customer complaints and providing feedback to regional office with the objective of enhancing customer satisfaction and retention within the limits of Organisation customer service philosophy and business objectives.

The role entails executing and reporting on operational, financial, regulatory and compliance related audits/review processes at Head Office, Plants and other locations ensuring adherence to and improvements in company processes and policies for governance, risk & control

Internal Audit Delivery

Coordinates with Internal Audit Agency resources and act as a point of contact for Business Units for providing data required to execute internal audits activities as per the Audit Calendar approved by the Audit Committee.