ALICE Hotel Preventative Maintenance Software

Tomorrow you’ll wish you maintained it today

ALICE Preventative MaintenanceAn Operational Excellence Solution

Manage, track, and schedule your entire maintenance operations. For most hotels, their thousands of items and pieces of equipment that continually breaks down, and maintenance is generally reactive. A computerized maintenance management system (or CMMS) is a solution that helps maintenance teams keep a record of all assets they are responsible for, schedule and track maintenance tasks, and keep a historical record of work they perform.

ALICE Preventive Maintenance enables you to perform scheduled, routine maintenance to ensure that both your rooms and equipment are in excellent condition thereby significantly reducing costs. STR numbers count 5 million rooms across more than 50,000 hotels in the US. Hotels spend $2,196 per available room (on average) each year on energy. This represents about 6% of all operating costs (Source). Hotel preventative maintenance software can substantially reduce room costs. Example: An air filter that has not been replaced in over 4 months can reduce HVAC efficiency by 10% (Source). With PM, your hotel can get ahead of Guest Complaints and serious capital expenditures from failing or inefficient equipment.

Our Clients Include

Proof - share this with your boss

80 percent of maintenance activities should be proactive and 20 percent due to unplanned breakdowns (Source)

10%

Did you know that an air filter that has not been replaced in over 4 months can reduce HVAC efficiency by 10% (Source)

$1

It’s an investment

Every dollar spent on preventive maintenance will save you five dollars on other expenses (Source)

18%

Any business can save between 12 to 18 percent by investing in preventative instead of reactive maintenance (Source)

Trackability and Traceability

It’s helpful from a trend standpoint to see which rooms are having issues again and again. If there’s persistent leaking in a particular room or building, I can be proactive about following up with vendors to make sure things get fixed. Having maintenance issues tracked like they are in ALICE has been incredibly useful.”

Front Office, The Ranch at Laguna Beach

Maintaining the hotel is everyone’s responsibility. Enable all departments to easily identify, assign, and track any issues with preventative hotel maintenance software. Understand where in the lifecycle any maintenance task is and how long it will take to complete.

Increase equipment life expectancy, decrease downtime

ALICE has been incredibly helpful in planning and executing my PM program. They provide a top-of-the-line solution that helps our property complete PM proactively and effectively.”

Connect your team

Maintaining the hotel is everyone’s responsibility. ALICE has improved the communication of how my front desk & housekeeping staff are informing my engineers of any problems and issues that need to be attended to. It’s an amazing tool for getting things done.”

General Manager, Evelyn

Keep your maintenance team connected with hotel preventative maintenance software from ALICE. Provide transparency to all team members as to who is working on what.

Reduced overtime costs

With fewer major repairs, reduce the need to pull in maintenance staff overtime. Plan work ahead of time instead of on reactive breakdown basis.

Get ahead of guest complaints

Guests pay a premium to stay at your hotel. Make sure their rooms in perfect condition and your hotel is ready to welcome them.

Integrate ALICE with your preferred vendors.Contact us to learn more about custom integrations.

Don't see your PMS? We can pull reservation information from almost every system. Get in touch to learn more.

ALICE is here to support your team

Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.

Understanding is the first step to improving

Reports, dashboards, and tracking for every touch.

Fully log & audit every action by staff and guests

Generate custom reports for revenue, productivity, and usage

Compare across multiple departments and properties

Connect your systems to our systems

Use our open API to integrate ALICE with your app, your website, your PMS, and more.

Our Customer Success team comes from hotels, so they know how to optimize ALICE to your needs.

Launch and Training

ALICE is 100% cloud-based, so implementing ALICE is easy. Your dedicated Customer Success manager will work with you to tailor your ALICE products to your hotel. Typical implementation takes 1-3 days, during which time your Customer Success manager will come to your property to set up and train your staff.

Post-Launch Support

Your dedicated Customer Success team will continue to help customize your implementation, and provide support and guidance as your property changes and grows with ALICE. We pride ourselves on being the most responsive partner in the hospitality technology space.

Automated Support for Guest Requests

We work with you to make sure all requests are attended to in a timely manner. If your team misses a request we can escalate within ALICE and also notify members of your team outside of ALICE via text message, email, or phone.

Help Website

We’re always updating our Help Website. Your employees can easily access and search the help section for answers to FAQs and tutorials on new/advanced features. The Help Website is also a great tool for training new employees as your staff changes.