M005: The tape drive reported Medium Changed

The tape drive reported to the backup software that the medium in the drive had changed. This message is normally followed by M006.

M006: The tape drive reported Medium Present

The tape drive began reporting to the backup software that there was a medium in the drive.

M008: The tape drive reported No Medium

The tape drive began reporting to the backup software that there was no medium in the drive.

M012: The end of the medium was reached while writing data

The backup software reached the end of the medium while writing data to the latter.

M013: The medium needs to be formatted

The medium was not formatted.

M015: Data compression is enabled

The tape drive began writing compressed data.

M016: Data compression is disabled

The tape drive began writing uncompressed data.

M017: The EOD mark was successfully written to the medium

The tape drive successfully wrote the end-of-data (EOD) mark to the medium.

M018: The locate operation is complete. <blockCount> defective block(s) were found on the medium

The tape drive detected the specified number of defective data blocks on the medium while performing a locate operation.

M019: Writing at a location which is not BOP or EOD

The backup software began writing data at a tape position which was not beginning-of-partition (BOP) or end-of-data (EOD).

M020: Synchronizing the write cache with the medium

The tape drive began writing memory-cached data to the medium.

M021: The write cache was synchronized with the medium

The tape drive successfully wrote memory-cached data to the medium.

M022: The media map file <fileName> was loaded successfully.

The specified media map file was successfully loaded into the tape library.

M023: The medium has <allocatedBlockCount> allocated and <freeBlockCount> free block(s) in the spare area

The medium's spare area had the specified number of allocated and free blocks. Certain types of media, such as BD, HD DVD and DVD-RAM, support defect management at the hardware level. The media drive may redirect the recording of defective or unreliable areas on the medium to another location, called spare area.

M024: Formatting the medium to enable hardware defect management

The tape drive began formatting the medium to enable hardware defect management. See also M023.

M025: Closing the track on the medium

The tape drive began closing the current track on the medium.

M026: The track on the medium was closed successfully

The tape drive successfully closed the current track on the medium.

M027: Closing the session on the medium

The tape drive began closing the current session on the medium.

M028: The session on the medium was closed successfully

The tape drive successfully closed the current session on the medium.

M029: Formatting the medium

The tape drive began formatting the medium.

M030: Background formatting of the medium has started

The tape drive initiated background formatting of the medium.

M031: The medium was formatted successfully

The tape drive successfully formatted the medium.

M032: The MMC device is connected: <interfaceName>

The specified Multimedia Commands device (for example, a DVD drive) was connected to the computer.

M033: The MMC device is disconnected: <interfaceName>

The specified Multimedia Commands device (for example, a DVD drive) was disconnected from the computer.

M034: The direct-access device is connected: <interfaceName>

The specified direct-access device (for example, a USB external HDD) was connected to the computer.

M035: The direct-access device is disconnected: <interfaceName>

The specified direct-access device (for example, a USB external HDD) was disconnected from the computer.

W009: Unable to change the medium's read speed: <error>

The tape drive was unable to change the read speed of the medium due to the specified error.

W010: Unable to change the medium's write speed: <error>

The tape drive was unable to change the write speed of the medium due to the specified error.

W011: The medium had <defectiveBlockCount> defective block(s) redirected, which resulted in <allocatedBlockCount> allocated and <freeBlockCount> free block(s) in the spare area

The media drive redirected the specified number of defective data blocks to the spare area. See also M023.

W012: Unable to extend the file medium: <error>

The tape drive was unable to increase the size of the file medium due to the specified error.

W013: The drive medium <mediumName> was being used by another process: <error>

The tape drive was unable to obtain exclusive access to the drive medium because the latter was being used by another process. The tape drive forcibly dismounted the storage volume associated with the medium in order to proceed.

The W013 message is generated by the Firestreamer drivers version 4.0.1 and later. The previous versions of the drivers produced the E026 message and returned an error condition to the backup software, which caused the current backup to fail. We recommend that you perform the troubleshooting steps listed for E026. However, if you were unable to identify the process that was using the drive medium, W013 can be ignored.

E001: Please purchase a license to use Firestreamer beyond the trial period

You need to purchase a license and install the license key to use Firestreamer beyond the 30-day trial period.

E002: The media drive reported the following error: <error>

The media drive reported the specified error. Any provided numeric error codes have meaning only to the manufacturer of the media drive. Usually, this message is displayed because of the following reasons:

The medium is defective.

The medium is not compatible with the media drive (this is a common case with DVD drives).

The media drive is faulty.

If the message relates to a file medium, then the following errors may be displayed:

The specified network name is no longer available. Error codes: C00000C9 (STATUS_NETWORK_NAME_DELETED), C000013B (STATUS_LOCAL_DISCONNECT), C000013B (STATUS_REMOTE_DISCONNECT), C000020B (STATUS_ADDRESS_CLOSED), C000020C (STATUS_CONNECTION_DISCONNECTED), C000020D (STATUS_CONNECTION_RESET).This error indicates that Firestreamer was unable to access the file on a network location, which is usually caused by network problems. You may want to search the Internet for the above error message. For example, check the following articles: KB325487, KB961293.

E003: The current medium does not support writing at arbitrary locations

The backup software attempted either to overwrite previously recorded data on the write-once medium, or to write at a tape position which was not beginning-of-partition (BOP), end-of-data (EOD), or a frame boundary.

E004: There is not enough memory to complete an operation

Firestreamer was unable to obtain a required amount of memory. You may want to increase the amount of RAM in your computer, and to ensure that the other running programs are not using the memory inefficiently.

E005: An unexpected hardware error has occurred

An unexpected hardware error occurred. Please submit a support request.

E006: A media drive operation timed out

The media drive failed to respond in timely fashion.

E007: A media drive operation was cancelled

An operation on the media drive was cancelled.

E008: The medium format is unknown or corrupted

The tape drive detected a data inconsistency on the medium.

E010: Unable to read data from the mediumE011: Unable to locate data on the mediumE012: Unable to write data to the medium

The tape drive was unable to transfer data from/to, or to locate data on the medium because of any of the following reasons:

The media drive reported a hardware error. The E002 message is also displayed in this case.

There was a non-hardware failure (for example, an insufficient memory condition).

The logical structure of the medium was corrupted (for example, because of a previously failed backup).

E013: An unexpected internal error <errorNumber> has occurred

The specified internal error occurred. Please submit a support request.

E014: Unable to decompress data

The tape drive was unable to decompress data from the medium.

E015: The medium name <mediumName> is invalid: <error>

The medium name in the media map file was invalid due to the specified error.

E016: Unable to open the medium <mediumName>: <error>

The tape drive was unable to open the medium due to the specified error. Ensure that the medium name is valid.

If the message relates to a file medium, then the following errors may be displayed:

Access is denied. Error code: 0xC0000022 (STATUS_ACCESS_DENIED).This error most likely indicates that the account the Firestreamer Helper Service is running under has insufficient rights to access the file. For more information, see File Media.

The system cannot find the file specified. Error code: 0xC0000034 (STATUS_OBJECT_NAME_NOT_FOUND).You need to create a file medium before it can be loaded into a tape drive. For more information, see File Media.

E017: Unable to synchronize the write cache with the medium

The tape drive was unable to write memory-cached data to the medium.

E018: Unable to perform a cryptographic operation: <error>

The tape drive was unable to perform a cryptographic operation due to the specified error.

E019: Unable to parse the media map at line <lineNumber><lineText>: <error>

The tape library was unable to parse the line of the media map file due to the specified error.

E020: Unable to access the media map file <fileName>: <error>

The tape library was unable to read or write the media map file due to the specified error.

E021: Unable to load the media map file <fileName>: <error>

The tape library was unable to process the media map file due to the specified error.