This video is intended for Penn State staff who support IT Services. The primary topic is the Major Incident Process. Recent improvements to this process have resulted in more streamlined steps and clear lines of responsibility and communication. You will walk away with visual reference materials describing this process and your role in it.

This video course introduces you to key features and functions of ServiceNow. This series of interactive videos, designed for new users, teaches you to navigate the interface, quickly locate relevant information, and maximize productivity by customizing your workspace.

This Zoom Learning Path supports all Penn State faculty, staff, and students who host Zoom meetings. Whether you are new to video and web conferencing, or just new to Zoom, this Learning Path teaches you how to host meetings and webinars through Zoom. Follow this learning path in order of the modules or choose individual topics to review..

This Zoom Learning Path supports all Penn State faculty, staff, and students who use Zoom. Whether you are new to video and web conferencing, or just new to Zoom, this Learning Path teaches you how to to participate in Zoom meetings and webinars. Follow this learning path in order of the modules or choose individual topics to review.