Helpdesk/Support

Our Support Plans

Experience has shown us that regular communications with our clients is essential if we are to maintain a proactive meaningful relationship. To facilitate this we offer a range Service Level Agreements that accommodate a variety of support scenarios. The ultimate goal of all of these agreements is to ensure that the client gets the cost effective, timely support that they require. Severity levels and guarantee response times are accommodated with escalation process and options available where required.