Adding Fax Services

This post is being added in order to provide an answer rather than aquestion, a solution rather than a problem. In so doing, I hope to helpsomeone avoid any unnecessary frustration when they try to add 'fax services' to their Win XP machine.

Here is a description of the background info, opening scenario, and problem.If any of you purchase a pre-build computer, as I did, with Win XP alreadyloaded on it, you may find yourself, at some later point, wanting to load MS's fax services to your computer. How do you do this and how do you resolvea problem which may develop in the load process? That's what I would liketo explain here.

The online set-up instructions rightly tell us that we need to go to thecontrol panel, add or remove programs, add or remove Window Components, andthen to click on fax services. The OS will then attempt to load thenecessary software. However, a problem may develop upon doing this. Theprocedure hangs when attempting to load a file called zClientm.ex_.Apparently, there are many others who are having this same issue.

Unfortunately, I could not find a workaround on the Net, so upon finallyresolving this issue (and many hours later), I thought it would be a goodidea to be a 'Good Samaritan'. And, I hope this will assist in eliminatingsome frustration in the lives of others.

First, I relocated my i386 files from my CD to my local hard drive. Thismay not be necessary. But the first error message which the load procedureprovided indicated it had problems loading the file and I though this wouldhelp. This is an old trick which help on older CD's and older drives.Then, I reran the install and the system seemed to get further through theprocedure. The OS reported another exception indicating contention withzClientm.exe. Upon doing a search of the local drive, I noticedzClientm.exe was present under a game directory.

Apparently, my pre-build computer had games from MS which the installprocedure hit. Maybe the file was write protected and therefore couldn't bereplaced or overridden. That's only speculation. Regardless, a snareoccurred when it was trying to unpack xClientm.ex_ when it was trying tocreate zClientm.exe. That's the bottom-line.

My machine is used for business purposes and there is no need to have gameson it. So I proceeded to remove the games and re-ran the install procedure.At this point, the fax service software components installed successfully.When others do this, I suspect they will likewise gain ground. It isinteresting to note, when I became successful, zClientm.exe was loaded undera new directory. This time it could be found \Windows\Prefetch\ and nolonger under a game subdirectory.

This program (xClientm.exe) appears used for several applications, more thansuch games and fax services, so I believe this workaround will not only helpfolks who have the same issue that I had, but as they are attempting to loadother services to their computers. I think this component is used by IISbut someone else will have to confirm that.

From what I could find on the Net, another conclusion can be draw. It alsoappears, unlike me, someone who is adding components to a computer which hasalways operated on a Win XP platform, others are having problems addingservices to their machines although their original OS was different. Whilethey have upgraded from NT or 98, in order to operate on XP, they too arenow having difficulty adding or removing software from this computers. Theworkaround explained on this post 'may' also help them.

May you all overcome the peril of adding or removing computer services fromyour computers,

From a Good Samaritan merely hoping to make the world a better place tolive.

Interesting. OEM installations have always been a problem.You said you found nothing on the Net. Did you try the recommendations we post monthly in the FAQ?-- Russ Valentine[MVP-Outlook]"Steve D" <junkmail@bereanautomation.com> wrote in message news:u2$ZeQSjEHA.140@TK2MSFTNGP12.phx.gbl...> This post is being added in order to provide an answer rather than a> question, a solution rather than a problem. In so doing, I hope to help> someone avoid any unnecessary frustration when they try to add 'fax > services> ' to their Win XP machine.>> Here is a description of the background info, opening scenario, and > problem.> If any of you purchase a pre-build computer, as I did, with Win XP already> loaded on it, you may find yourself, at some later point, wanting to load > MS> 's fax services to your computer. How do you do this and how do you > resolve> a problem which may develop in the load process? That's what I would like> to explain here.>> The online set-up instructions rightly tell us that we need to go to the> control panel, add or remove programs, add or remove Window Components, > and> then to click on fax services. The OS will then attempt to load the> necessary software. However, a problem may develop upon doing this. The> procedure hangs when attempting to load a file called zClientm.ex_.> Apparently, there are many others who are having this same issue.>> Unfortunately, I could not find a workaround on the Net, so upon finally> resolving this issue (and many hours later), I thought it would be a good> idea to be a 'Good Samaritan'. And, I hope this will assist in > eliminating> some frustration in the lives of others.>> First, I relocated my i386 files from my CD to my local hard drive. This> may not be necessary. But the first error message which the load > procedure> provided indicated it had problems loading the file and I though this > would> help. This is an old trick which help on older CD's and older drives.> Then, I reran the install and the system seemed to get further through the> procedure. The OS reported another exception indicating contention with> zClientm.exe. Upon doing a search of the local drive, I noticed> zClientm.exe was present under a game directory.>> Apparently, my pre-build computer had games from MS which the install> procedure hit. Maybe the file was write protected and therefore couldn't > be> replaced or overridden. That's only speculation. Regardless, a snare> occurred when it was trying to unpack xClientm.ex_ when it was trying to> create zClientm.exe. That's the bottom-line.>> My machine is used for business purposes and there is no need to have > games> on it. So I proceeded to remove the games and re-ran the install > procedure.> At this point, the fax service software components installed successfully.> When others do this, I suspect they will likewise gain ground. It is> interesting to note, when I became successful, zClientm.exe was loaded > under> a new directory. This time it could be found \Windows\Prefetch\ and no> longer under a game subdirectory.>> This program (xClientm.exe) appears used for several applications, more > than> such games and fax services, so I believe this workaround will not only > help> folks who have the same issue that I had, but as they are attempting to > load> other services to their computers. I think this component is used by IIS> but someone else will have to confirm that.>> From what I could find on the Net, another conclusion can be draw. It > also> appears, unlike me, someone who is adding components to a computer which > has> always operated on a Win XP platform, others are having problems adding> services to their machines although their original OS was different. > While> they have upgraded from NT or 98, in order to operate on XP, they too are> now having difficulty adding or removing software from this computers. > The> workaround explained on this post 'may' also help them.>> May you all overcome the peril of adding or removing computer services > from> your computers,>> From a Good Samaritan merely hoping to make the world a better place to> live.>>

This posting is provided "AS IS" with no warranties, and confers no rights.

"Steve D" <junkmail@bereanautomation.com> wrote in message news:u2$ZeQSjEHA.140@TK2MSFTNGP12.phx.gbl...> This post is being added in order to provide an answer rather than a> question, a solution rather than a problem. In so doing, I hope to help> someone avoid any unnecessary frustration when they try to add 'fax > services> ' to their Win XP machine.>> Here is a description of the background info, opening scenario, and > problem.> If any of you purchase a pre-build computer, as I did, with Win XP already> loaded on it, you may find yourself, at some later point, wanting to load > MS> 's fax services to your computer. How do you do this and how do you > resolve> a problem which may develop in the load process? That's what I would like> to explain here.>> The online set-up instructions rightly tell us that we need to go to the> control panel, add or remove programs, add or remove Window Components, > and> then to click on fax services. The OS will then attempt to load the> necessary software. However, a problem may develop upon doing this. The> procedure hangs when attempting to load a file called zClientm.ex_.> Apparently, there are many others who are having this same issue.>> Unfortunately, I could not find a workaround on the Net, so upon finally> resolving this issue (and many hours later), I thought it would be a good> idea to be a 'Good Samaritan'. And, I hope this will assist in > eliminating> some frustration in the lives of others.>> First, I relocated my i386 files from my CD to my local hard drive. This> may not be necessary. But the first error message which the load > procedure> provided indicated it had problems loading the file and I though this > would> help. This is an old trick which help on older CD's and older drives.> Then, I reran the install and the system seemed to get further through the> procedure. The OS reported another exception indicating contention with> zClientm.exe. Upon doing a search of the local drive, I noticed> zClientm.exe was present under a game directory.>> Apparently, my pre-build computer had games from MS which the install> procedure hit. Maybe the file was write protected and therefore couldn't > be> replaced or overridden. That's only speculation. Regardless, a snare> occurred when it was trying to unpack xClientm.ex_ when it was trying to> create zClientm.exe. That's the bottom-line.>> My machine is used for business purposes and there is no need to have > games> on it. So I proceeded to remove the games and re-ran the install > procedure.> At this point, the fax service software components installed successfully.> When others do this, I suspect they will likewise gain ground. It is> interesting to note, when I became successful, zClientm.exe was loaded > under> a new directory. This time it could be found \Windows\Prefetch\ and no> longer under a game subdirectory.>> This program (xClientm.exe) appears used for several applications, more > than> such games and fax services, so I believe this workaround will not only > help> folks who have the same issue that I had, but as they are attempting to > load> other services to their computers. I think this component is used by IIS> but someone else will have to confirm that.>> From what I could find on the Net, another conclusion can be draw. It > also> appears, unlike me, someone who is adding components to a computer which > has> always operated on a Win XP platform, others are having problems adding> services to their machines although their original OS was different. > While> they have upgraded from NT or 98, in order to operate on XP, they too are> now having difficulty adding or removing software from this computers. > The> workaround explained on this post 'may' also help them.>> May you all overcome the peril of adding or removing computer services > from> your computers,>> From a Good Samaritan merely hoping to make the world a better place to> live.>>