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The room could use some updating. The bathroom door appeared to be temporary. No hooks for hanging wet towels or clothes while changing. Nice to have small fridge, micro and coffemaker. A/C was noisy. Good location with Rudy's BBQ across the street and mini mall next door. We booked at last minute and were lucky to get a room as...

Hi Donna B ,
I appreciate you taking the time to share your thoughts on your recent stay with us. I am very sorry to hear that your room experience was not to your expectations. Your room in particular was in process of a much needed bathroom door replacement . To allow for availability of the room, a temporary door...

This hotel was SO CLEAN and so awesome the beds were very very comfortable. Would definitely recommend this hotel breakfast was included but we didn't do the free breakfast. The complimentary shampoo,conditioner,& lotion was Bath & Body Works this was awesome and they also had complementary bottled water. ALL WAS PERFECT BUT DESK CLERK WHEN WE CHECKED IN AND WHEN...

Beds very comfortable, room clean and hotel well kept. Coffee in room was poor and they had no regular (only decaf). Breakfast in lobby was mediocre but adequate. All in all, not a bad place to stay. Location is central and convenient to all of Del Rio. Check-in accommodations and room requests were honored and appreciated.

Hi Sarah M,
I want to thank you for sharing your experience with us at the Holiday Inn Express Del Rio. I am delighted to hear that your stay was a pleasant one for the most part. I am sorry to hear that the quality of our breakfast was not to your satisfaction. I have shared your concerns with our...

I traveled to Del Rio for business and chose this hotel from the reviews.Great place to stay the room was clean the air conditioner worked very well. The desk staff was great and offered a great location for supper. The breakfast had a good variety. Will stay here again.

Hi moe40moe,
Your generous review is very much appreciated. I am happy to hear that our positive reviews were a factor in your decision to stay with us.
Our guests are everything to us. We want our guests to have the best experience when staying with us and it is a goal we strive for everyday. I am very pleased...

Nice hotel, good location, walking distance to stores and restaurants. The rooms are spacious, modern. They have a fridge and microwave in the rooms. The staff was very professional and attentive. Breakfast is bountiful but typical. I will be back.

Hi Danny M,
Thank you for your generous review!
We are very happy to hear that your stay was to expectations and satisfaction. I have shared your comments with our team and they pass along their absolute gratitude.
Thank you again, Danny M, and please come again real soon!

My family has stayed here twice and I'm reviewing again because it's such a great HIE. The beds/ linens were extremely clean and comfortable which is a big deal to me, breakfast was terrific, and the pool is the nicest pool. It's obvious the manager and staff are professional and hard working.

Hi Dan-Cathy,
Thank you very much for your kind review!
I am very happy to hear that your stay with us again met your expectations. Our guests are very important to us and we show that in all we do. We appreciate your acknowledging our efforts as our goal is to meet and exceed our guests expectations on each stay....

Staff not very friendly, couldn't find my reservation. Had to get a different room , they told me they were all out of the room I reserved, which I found odd, seeing has how I was able to reserve in the first place?? My mom went in a talked to the lady at reception and somehow was able to get...

Hi Cassandra R,
Thank you for sharing your experience and bringing your concerns to our attention. I want to apologize for the inconveniences regarding your original reservation and stay experience. I am pleased to hear that it was eventually worked out although the timing and availability of your preferred room, and importantly the service,could very well have been improved upon....

We stayed here for four nights and I have to say our room was clean, cool and comfortable. I would stay here again. Management was very accommodating on our second room we reserved by allowing us to switch rooms closer to our first room. I appreciated that very much. Maid service did a great job each day restocking everything and...

Hi aggiegirl67,
Thank you for the awesome 4 star review! We are very happy to hear that your stay was a great one.
We are all about our valued guests! Your generous review has been shared with my team and I pass along their absolute gratitude. As well, we are grateful for your kind recommendation.
Thank you again, and please...

Our room was nice. The exercise room had no operating a/c; a fan could be turned on but it circulated hot air. 'Understand from another regular guest that the a/c in the exercise room had not been working for quite a while. The breakfast was very good. Many choices. Daily San Antonio newspapers.

Hi Bill B,
I want to thank you for taking the time to share your experience at our Holiday Inn Express in Del Rio.
I am very pleased to hear that your room was to expectations and that our breakfast with its many choices was to your satisfaction. Our fitness center, on the other hand, has had some challenges with...

The desk clerk was not helpful. I was located on the top floor and discovered that the ice machine was not working. So went back to desk and he said "Oh yes, we are getting it looked at." I had to ask where there was an ice machine. He responded on the 2nd and 3rd floors. I told him it...

Hello binder40,
I want to thank you for taking the time to share your experiences regarding your stay with us recently. I offer my sincerest apologies for the way we handled informing you of the location of working ice machines and the way in which the service given you was not in keeping with our standards. Please be assured that...

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