F.A.Q

How do I make a purchase?

Shopping at Mumu’s Shoes is fun and easy: browse by category, add items to your shopping bag and follow the prompts at checkout. The payment can only be made with Ideal and the shipment can only be done in the Netherlands.

Do you have a shop?

Yes, we do have a shop and it is located on Herengracht 360 1016 CH Amsterdam, The Netherlands. You are most pleased to drop by the shop anytime from Tuesdays to Sundays from 10.00 until 18.00.

How do I return goods and how will I know if you received them?

You can return goods via post and you will get the full refund of your money back. As soon as we have received your returned goods we shall notify you through e-mail.

There is a whole story about the returns policy. You can take a look at it on our website.

Can I exchange Mumu’s Shoes purchased online with one of Mumu’s Shoes at the store?

Yes, you can do that, or you can exchange them by any other goods that you find on the webshop. The difference in money can be adjusted, either by our customers paying the needed adjustment or by us refunding part of the amount back to our customers.

Exchanging goods is possible if you come by the store and find the ones that are fit for you. However, you cannot exchange items bought online with other items bought online.

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