Webinar refunds

Technical Failure Before purchasing a Webinar please visit the Adobe FlashPlayer support page at http://get.adobe.com/flashplayer/. Most technical glitches can be traced to your company’s firewalls, security settings, or other network issues. Please work with your Information Technology Department to resolve these issues well in advance.

If technical failure at the purchaser’s home or workplace prevents access to the live webinar, the purchaser will be given access to a recording.

Scheduling Conflicts We understand plans can change. Scheduling conflicts may include unexpected meetings or other work obligations, absence from the usual workplace, personal or family illness, jury duty, etc. In these cases, access to the recording will be accepted after the webinar has occurred. The recording is available the next day and for 30 days after the webinar has concluded. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window. At this time it is not possible to transfer a registration from one person to another.

In case of death in the family, unexpected call to military duty, state or national emergency, or natural disaster, every attempt will be made to accommodate the purchaser and/or group. In most cases, access to a recording will be granted and provisions made for the purchaser to claim his/her contact hours.