The Conversation System

Click here to watch a video case study about the Conversation System in use.

Common Practice works with healthcare organizations to improve conversations about serious illness and end of life issues. The Conversation System is our innovative program that translates communication theory and evidence-based science into practical everyday interactions.

The Conversation System takes lessons and processes from our research-proven conversation game, Hello, and adapts them for use in patient interactions — situations where time is short but where building rapport and trust is critical to providing person-centered care.

In the Conversation System, Common Practice staff lead staff teams through a series of workshops where they gain direct experience with our conversation game, Hello, and learn simple ways to start person-centered conversations while maintaining a supportive and safe environment for patients.