Paying Your Utility Bill

Note: Rotating walkouts at Canada Post are causing mail delays across the country. But we want you to know that you can still access your RMWB account balances and make payments at pay.rmwb.ca. To do this, you will need your account number—which you can find on a recent bill or get by calling Pulse at 780-743-7000. For questions or inquiries, please contact Pulse.

Paying Your Utility Bill

The Regional Municipality of Wood Buffalo provides water, sewer and garbage collection services to homeowners. Utilities are billed once every two months.

Utility Payment Options

Pay in person at 9909 Franklin Avenue in Fort McMurray.

Mail a cheque to the address below.

Pay online through your financial institution using "Wood Buffalo Utilities" as the payee.

PUPP is a convenient way for residents to pay their utility bills through direct debit from their bank accounts. You can sign up for a pre-authorized payment plan if your utility account is not in arrears and you have a chequing account at a financial institution.

To apply for PUPP, complete and sign the application form below and return it with a cheque marked “VOID” to:

You may withdraw from the plan by giving written notice at least two weeks before the next payment date. If any payments are missed, the Municipality has the option to cancel the agreement and request payment of the total outstanding utility charges.

Contact Utilities Billing

Regular office hours are Monday through Friday from 8:30 a.m. to 4:30 p.m.