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With its unique blend of compelling topics and rich pedagogy, the thirteenth edition of Interplay: The Process of Interpersonal Communication offers a perfect balance of theory and application to help students understand and improve their own relationships. Interplay's inviting visual format and rich pedagogy continue to make this text the market leader in Interpersonal Communication.

NEW TO THIS EDITION:* Expanded and updated coverage of social media's impact on interpersonal communication, with new material in every chapter* Significantly revised and updated Chapter 2, Culture and Interpersonal Communication* Expanded discussions of various interpersonal contexts in Chapter 10, Communication in Close Relationships: Friends, Family, and Romantic Partners* New discussions of perceptual biases, gender effects on language use, listening styles, facilitative emotions, relational maintenance and social support, and invitational communication* Updated"Media Clip," "Focus on Research," "Dark Side of Communication," and "At Work" boxes in each chapter* New or updated "Assessing Your Communication" features in every chapter * New "Check Your Understanding" summary points at the end of each chapter * New TV and film examples and a corresponding YouTube channel

Ronald B. Adler is Professor Emeritus of Communication at Santa Barbara City College. He is coauthor of Understanding Human Communication, Twelfth Edition (OUP, 2013), Looking Out, Looking In (2014), and Communicating at Work: Principles and Practices for Business and the Professions (2013). In addition to his academic pursuits, Ron works with businesses and nonprofit agencies to improve communication among coworkers as well as with clients and the public.

Lawrence B. Rosenfeld is Professor of Communication Studies, University of North Carolina at Chapel Hill. His articles appear in journals in communication, education, social work, sport psychology, and psychology, and he is the author of books on small group, interpersonal, and nonverbal communication. His most recent book is When Their World Falls Apart: Helping Families and Children Manage the Effects of Disasters (2010). In 2000, Lawrence received the Donald H. Eckroyd Award for Outstanding Teaching in Higher Education from the National Communication Association, and in 2006 received the Gerald M. Phillips Award for Applied Communication Research from the same national communication organization. In 2012 he received the William C. Friday Award for Excellence in Teaching from the University of North Carolina at Chapel Hill.

Russell F. Proctor II is Professor of Communication Studies at Northern Kentucky University. He teaches courses in interpersonal communication, interviewing, and communication pedagogy and won NKU's Outstanding Professor Award in 1997. Russ has also received recognition for his teaching from the National Communication Association, the Central States Communication Association, and the Kentucky Communication Association. In addition to his work on Interplay, he is coauthor (with Ronald B. Adler) of Looking Out, Looking In (2014).

Features -At Work: Communication And Career Advancement -Dark Side Of Communication: Loneliness And The Internet: A Delicate Balance -Focus On Research: Interpersonal Dimensions Of Tweeting -Media Clip: Transaction in Action: How I Met Your Mother -Focus On Research: How To (Not) Antagonize Your Professor: Adapting E-Messages -Media Clip: Online but Disconnected: The Social Network -Assessing Your Communication: Your Use of Social Media

Features· Focus on Research: Fitting In: Disabilities on the Job · Dark Side of Communication: Accents and Stigmas · Media Clip: A Blending of Cultures: Modern Family· At Work: Organizations Are Cultures· Assessing Your Communication: What is Your Intercultural Communication Competence?· Media Clip: Out of His Element: An Idiot Abroad· Focus on Research: The Relational Challenges of Studying Abroad

Chapter 3. Interpersonal Communication and the Self Communication and the Self-Concept -How the Self-Concept Develops -Characteristics of the Self-Concept -The Self-Fulfilling Prophecy and Communication Presenting the Self -Public and Private Selves -Characteristics of Impression Management -Face-to-Face Impression Management -Impression Management and Social Media -Impression Management and Honesty Disclosing the Self -Models of Self-Disclosure -Benefits and Risks of Self-Disclosure -Guidelines for Self-Disclosure -Alternatives to Self-Disclosure

Check Your UnderstandingKey TermsActivities

Features -Focus on Research: Mirror, Mirror on the Cyberwall -Media Clip: Overcoming a Negative Appraisal: The Way Way Back -At Work: Impression Management in The Workplace -Media Clip: The Promise and Perils of Online Relationships: Catfish -Dark Side of Communication: Getting Hoaxed Online -Focus on Research: TMI in the Classroom -Asessing Your Communication: Online and Offline Self-Disclosure

Chapter 4. Perceiving Others The Perception Process -Reality Is Constructed -Steps in the Perception Process Influences on Perception -Access to Information -Physiological Influences -Psychological Influences -Social Influences -Cultural Influences Common Tendencies in Perception -We Make Snap Judgments -We Cling to First Impressions -We Judge Ourselves More Charitably than We Do Others -We Are Influenced by Our Expectations -We Are Influenced by the Obvious -We Assume Others Are Like Us Synchronizing Our Perceptions -Perception Checking -Building Empathy

Chapter 5. Language The Nature of Language-Language Is Symbolic-Language Is Rule-Governed-Language Is Subjective-Language and WorldviewThe Impact of Language-Naming and Identity-Affiliation-Power and Politeness-Sexism and Racism-Precision and Vagueness-The Language of ResponsibilityGender and Language-Extent of Gender Differences-Accounting for Gender DifferencesSocial Media and Language-Online Language and Impression Management-Online Language and Gender

Check Your UnderstandingKey TermsActivities

Features-Media Clip: See What I'm Saying -Focus on Research: The Negative Consequences of Fat Talk-At Work: Swearing on the Job -Assessing Your Communication: Sexist Language -Media Clip: The Help-Dark Side of Communication: The Incivility of Hate Speech -Focus on Research: The Languages of Texting and Talking

Features-Focus on Research: It's About Time: The Costs of Delayed Responses -Assessing Your Communication: Nonverbal Immediacy-Media Clip: Scandal -Focus on Research: Power Posing-At Work: Touch and Career Success-Dark Side of Communication: The Inequality of "Lookism"-Media Clip: Crazy, Stupid, Love

Chapter 7. Listening: Receiving and Responding The Nature of Listening-The Importance of Listening-Listening Defined-Listening StylesThe Challenge of Listening-Listening Is Not Easy-All Listeners Do Not Receive the Same Message-Poor Listening HabitsComponents of Listening-Hearing-Attending-Understanding-Remembering-RespondingTypes of Listening Responses-Silent Listening-Questioning -Paraphrasing-Empathizing-Supporting-Analyzing-Evaluating-Advising-Which Style to Use?

Features-Media Clip: TV Reality Shows-Dark Side of Communication: The Anguish of Abusive Relationships-Focus on Research: Online Dating: Many Happy Returns-Media Clip: (500) Days of Summer -Focus on Research: Tethered by Cell Phones: A Connection-Autonomy Dilemma-At Work: Social Capital and Career Advancement-Assessing Your Communication: Forgiveness-Granting Strategies

Chapter 10. Communication in Close Relationships: Friends, Family, and Romantic PartnersIntimacy in Close Relationships-Dimensions of Intimacy-Gender and Intimacy-Culture and Intimacy-Social Media and IntimacyCommunication in Friendships-Types of Friendships-Friendships, Gender, and Communication-Friendship and Social Media-Communication in Successful FriendshipsCommunication in the Family-Creating the Family through Communication-Patterns of Family Communication-Effective Communication in FamiliesCommunication in Romantic Relationships-Characteristics of Romantic Relationships-Effective Communication in Romantic Relationships

Features-Media Clip: High-Stakes Conflict: The Hunger Games-At Work: Third-Party Dispute Resolution-Dark Side of Communication: When Silence Isn't Golden-Assessing Your Communication: Your Method of Conflict Resolution-Focus on Research: Attachment, Conflict, and the Four Horsemen-Focus on Research: "We Have to Talk": Men and Women in Conflict-Media Clip: Resolvable Conflicts: Home Buying and Design Shows