If the backup is not there indeed, please try to tail -f the <confluence-home-directory>/logs/atlassian-confluence.log file and generate the backup again to see if there's any error showing in the logs.

If you are hosting Confluence on a Windows environment, try to replicate the problem and check the latest log entries, since tail is not available.

I hope it helps,

Eduardo

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Based into your logs I believe we are facing this bug: https://jira.atlassian.com/browse/CONF-32094 which was fixed on version 5.4.3, however you've mentioned your Confluence version is 5.5.6, but you Build number is 4517 which looks a old version from Confluence.

So, since the information are divergent, I recommend you to raise a ticket with Atlassian to further investigate this case.

Regards,

Renato Rudnicki

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