Confirm that the address in your account profile or on the checkout form matches the billing address that appears on your credit card statement

Where can I find my receipt?

Receipts for video purchases are emailed to the address provided by you when you signed up for CPDonline.ca and your order history can be accessed through your “My Account” page.

Once I've paid for a video, do I have to watch it right away?

Videos, once paid for, can be viewed anytime for as long as they are resident on CPDonline.ca's website.

Can I watch a video more than once?

Yes, once paid for you can watch a video as many times as you want. Note: To watch the same video again in the following year towards your CPD requirement (gain another Credit) you must pay again for that video.

Can I watch a previously viewed video in the following year to obtain credit?

Yes, you can watch the same video again in the following year to gain credit. You must pay for the video to obtain the email confirmation “Proof of Attendance”.