Cons:
Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it

ZQN

SYD

Good 7.2

Cons:
Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.

LAX

SYD

Excellent 9.5

Pros:
Sharp good atention in counter

MCO

LGW

Excellent 9.0

Pros:
The roomie seats, the USB port, and in flight entertainment

Cons:
Child free section

LAX

SYD

Excellent 9.0

Pros:
Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.

Cons:
Meals were very small but tasty. Movie options were random but enough to keep you occupied.

Cons:
Food could have had better quality and the stewardess served it all at once versus in the various courses.

KWI

AMS

Mediocre 3.0

Pros:
The flight arrived a few minutes early.

Cons:
The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.

Cons:
Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??

CDG

TLV

OK 5.3

Pros:
Intranet wifi meant I could watch entertainment on my iPad

Cons:
Seats are very uncomfortable

CPH

CDG

Excellent 8.0

Pros:
The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude.

Cons:
Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand

SFO

CDG

Excellent 10.0

Pros:
The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083

Cons:
Nothing

VIE

CDG

OK 5.6

Cons:
I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre.

Cons:
The gate was changed but it was not updated to the app. Many of us were waiting in the wrong gate until 10 mins before departure.

LAX

SAN

Good 6.0

Pros:
Crew was nice, despite multiple hoardings and time delays.

Cons:
Plane was originally set to leave at 11:30 am, but was delayed until 3:00 pm for equipment. We boarded the plane at 3:00, the door was closed, and 30 minutes of waiting at the gate, where told to deplane, and the flight would leave at 5:06. There was another flight to San Diego, also delayed for hou

RDU

LGA

Good 6.0

Cons:
Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!

Pros:
Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.

Cons:
Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.

AMS

ATL

Excellent 8.0

Pros:
yes

Cons:
not really

LHR

AMS

Excellent 10.0

Pros:
Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.

Cons:
Transfer point needs upgrade.

AMS

ARN

Excellent 10.0

Pros:
All good

AMS

LAX

Excellent 8.6

Pros:
Seat space a bit tight . I should have upgraded to more leg room . Next time!

Cons:
the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -

HEL

AMS

Excellent 9.0

Pros:
The crew were really helpful with people who had tight connections because of the delayed flight

Cons:
I wish they had WiFi

KUL

AMS

Excellent 8.0

Pros:
Friendly staff

Cons:
Security check at gate; No priority

KWI

AMS

Mediocre 3.0

Pros:
The flight arrived a few minutes early.

Cons:
The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor.

Cons:
After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this.

DTW

BWI

Excellent 8.0

Cons:
If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful.

SLC

SFO

OK 5.6

Pros:
Nice new seats

Cons:
Was too warm inside the plane. Boarding address was mobbed and not very well managed

Pros:
Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none.

Cons:
Transfer point needs upgrade.

YYZ

AMS

Excellent 8.6

Cons:
The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay.

TXL

AMS

Excellent 10.0

Pros:
My seat at the window was great and the staff really friendly and courteous!

OTP

AMS

Mediocre 3.0

Cons:
I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib

SFO

AMS

Mediocre 2.0

Cons:
The flight was cancelled and had to be rerouted on United Airlines.

Pros:
Unable to check in online. Not from phone. Not on website. Called directly and waited forever. And told must do at airport. Arrived and was told flight booked and full so bumped from the flight. Paid $2000 for a coach ticket and not able to get on either flight from Boston - so missed all meeting.

Pros:
They provided a lot of leg room and we arrived about an hour ahead of schedule.

ORD

DUB

Good 6.0

Pros:
Low price via broker

Cons:
Because I booked through a broker and saved hundred$ I couldn't bid for an upgrade or use points to upgrade.
Also transfer to international (Terminal 3 to 5) at O'Hare is awful especially because you have to go through security again.

DUB

SEA

Excellent 10.0

Pros:
Great crew and food! Loved the comfort.

Cons:
The selection of movies could be better. There wasn't a lot to choose from.

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