Check your internet speed to make sure your internet is fast enough for smooth playback. We
recommend a minimum
internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event
content.
How fast is my internet?

You can test your internet speed by
using a service such
as www.speedtest.net. If your
download speed is slower,
your viewing experience may be degraded. Please note that viewing a live video stream
over a wireless connection can
be unreliable.

Disable ad-blockers or other browser extensions that may be interfering with the page.

"Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or
"Cmd-Shift-R" on Mac.

Close all instances of your browser then relaunch the browser and try again.

If problems persist, it may be a problem at the live stream venue. Please try again later.

Video playback is very slow

There could be a number of causes resulting in slow or interrupted video playback. In general, if
you’re
connecting over Wi-Fi and experiencing constant rebuffering or other issues during playback, try
moving
your router to another location and away from other devices that may cause electrical
interference.

We recommend the following:

Move your wireless router to a more central location of your home.

Move your wireless router to an elevated surface such as a desk or on top of a bookshelf.

Portage at
SAIT

LIVE

Sport Hockey / Men's

Venue SAIT

Jan 12, 2019 at 1:50 PM MST

Please refer to the ? in the white circle on the top right corner of ACACTV to resolve technical difficulties. Once those measures are exhausted or if there are problems relating to production (i.e. no sound, blank picture, etc.), please contact (403) 284-8799 or trojans@sait.ca for any technical issue/troubleshooting.