We use an automated call transfer system to route your calls to our representatives. In case all lines are busy, please leave us a voicemail, state your name, member number (if available), and phone number where you can be reached.

If we cannot immediately answer your question related to the Plan, we will research your inquiry and get back to you within 48 hours.

Please note!

Office hours: Monday to Friday from 8:00 am to 4:30 pm. This department closes every Wednesday for a 1-hour training session from 8:00 am to 9:00 am. Lunch break is from 12 noon to 12:45 pm.

US Family Health Plan

US Family Health Plan is a TRICARE Prime® option. It is a permanent part of the Military Health System.