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Did you purchase an Optus NBN plan on or after 1 September 2015? You may be entitled to a partial refund or be able exit your contract without cost. Optus is providing remedies to consumers who purchased NBN internet plans where their fibre to the node (FTTN) or fibre to the building (FTTB) connection was not capable of delivering the speeds promised. We acknowledge that by doing so, we likely breached the Australian Consumer Law. Optus will be contacting affected consumers no later than 2 March 2018 to offer options including a refund, moving to a lower speed plan or exiting their contract. Click here for more information, or contact us on 1300 170 576.