Compare Re:Desk vs. VisionFlow

If you need to have a easy way to decide which Help Desk Software product is better, our unique system gives Re:Desk a score of 8.0 and VisionFlow a score of 7.2 for all round quality and performance. At the same time, Re:Desk is rated at N/A%, while VisionFlow is rated 100% for their user satisfaction level. You can also examine their product details, such as features, tools, options, plans, prices, and many more. Find out whether the solution lets you to customize a few of its funnels to guarantee the software matches your own business processes. We did our best to prepare reviews of all popular Service Desk Software products that you can find out there, but among them these three deserved our special attention: JIRA Service Desk, Freshservice, Samanage.

Devices Supported

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

Full functionality

Multi-site (multi-store) connection

E-commerce ready

Multivendor ready help desk

Easy to use, 10 min to setup

Everything you need to start supporting customers

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

QUICK LINKS

It may not always be sufficient to just compare Re:Desk and VisionFlow with one another. Even though useful tools, pricing and user reviews are all important and should be taken into account when making a final decision, you should also check out the recognition and awards won by every solution. Frequently a less known product may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which proves that regardless of lesser market presence it’s a worthy contender to the solutions that rule the market.