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1) From its scientific heritage, organizational behavior has developed all of the following EXCEPT:

A. use of scientific methods.

B. an emphasis on finding the “one best way” to complete a task.

C. an interdisciplinary body of knowledge.

D. contingency thinking.

2) __________ is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics.

A. performance management.

B. organizational behavior.

C. motivation.

D. workgroup analysis.

3) Which of the following statements about organizational behavior is NOT accurate?

A. organizational behavior seeks to improve the quality of work life.

B. organizational behavior has strong ties to the behavioral sciences and allied social sciences.

C. organizational behavior is divorced from the disciplines of political science and economics.

D. organizational behavior seeks to improve the performance of people, groups, and organizations.

4) The __________ culture includes the unique stories, ceremonies, and corporate rituals that make up the history of the firm or a group within it.

A. common

B. latent

C. shared

D. observable

5) Three important levels of cultural analysis in organizations are __________.

A. observable culture, shared values, and common assumptions.

B. implicit culture, shared values, and common experiences.

C. shared objectives, shared values, and shared mission.

D. explicit culture, implicit culture, and common assumptions.

6) In the context of the three important levels of cultural analysis in organizations, the level referred to as __________ can play a critical part in linking people together and can provide a powerful motivational mechanism for members of the culture.

A. implicit culture

B. shared values

C. observable culture

D. common culture

7) Scientific methods models are simplified views of reality that try to identify major factors and forces underlying real-world phenomenon.

A. True

B. False

8) According to the research conducted on the nature of managerial work, which of the following is false?

A. managers spend much time working alone.

B. managers work with many communication media.

C. managers work at fragmented and varied tasks.

D. managers work long hours.

9) Common forms of unintentional ethics lapses that individuals should guard against include all of the following EXCEPT:

10) The difficulties with cross-cultural communication are perhaps most obvious with respect to __________.

A. religious differences

B. lifestyle differences

C. geographic differences

D. language differences

11) Which of the following statements about cross-cultural communication is NOT accurate?

A. gestures mean basically the same thing in various cultures of the world.

B. people must always exercise caution when communicating with people of different national cultures.

C. people must always exercise caution when communicating with people of different geographical or ethnic groupings within one country.

D. ethnocentrism can easily create communication problems among people of diverse backgrounds.

12) ________ is often accompanied by an unwillingness to understand alternative points of view and to take the values they represent seriously.

A. Kinesics

B. Self importance

C. Ethnocentrism

D. Proxemics

13) __________ typically work with a target completion date and disband once their purpose has been fulfilled.

A. Teams that study things.

B. Teams that review things.

C. Teams that recommend things.

D. Teams that run things.

14) All of these actions can be used to help create a high-performing team EXCEPT:

A. find ways to create early “success.”

B. having members spend time together.

C. giving negative feedback.

D. setting the tone in the first team meeting.

15) Members of __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.

A. teams that make or do things.

B. teams that review things.

C. teams that plan things.

D. teams that reengineer things.

16) Sheila is assertive and uncooperative in dealing with others during conflict. She goes against the wishes of others and uses her authority to gain compliance. Sheila uses which conflict management style?

A. accommodation

B. collaboration

C. compromise

D. competition

17) The conflict management style of __________involves being cooperative and unassertive. This style is characterized by letting the wishes of others rule, and smoothing over or overlooking differences to maintain harmony.

A. completion

B. accommodation

C. collaboration

D. avoidance

18) The conflict management style of __________ involves being both cooperative and assertive. This style is characterized by trying to fully satisfy everyone’s concerns by working through differences and finding and solving problems so that everyone gains.

A. compromise

B. accommodation

C. collaboration

D. avoidance

19) Process theories focus on _________________.

A. when a person will react to specific management styles.

B. why a person decides to behave in a certain way relative to available rewards and work opportunities.

C. who will be a more appropriate manager for an employee.

D. how a person will respond to types of leadership direction.

20) In the context of motivation, persistence refers to __________.

A. an individual’s choice when presented with a number of possible alternatives.

B. the amount of effort a person puts forth.

C. the different needs that an individual is trying to satisfy.

D. the length of time a person sticks with a given action.

21) Content theories attempt to explain work behaviors based on _______________.

A. perceptions on-the-job.

B. the impact of individual ethics on business decisions.

C. pathways to need satisfaction and the influence of blocked needs.

D. the relationship between values and attitudes.

22) Even though homogeneous teams may struggle in the short run to resolve issues, they are also likely to develop enhanced performance potential once things are worked out.

A. True

B. False

23) Unlocking the full potential of teams and teamwork rich in diversity is one of the great advantages of high-performance organizations.

A. True

B. False

24) In general, chances for long-term group success are better when the group input foundations – tasks; goals, rewards, and resources; technology; membership diversity; and group size – are stronger.

A. True

B. False

25) Job burnout manifests itself as a loss of interest in and satisfaction with a job due to stressful working conditions.

A. True

B. False

26) Stress is a potential source of both anxiety and frustration, which can harm the body’s physiological and psychological well-being over time.

A. True

B. False

27) Employee assistance programs are designed to provide help to employees who are experiencing personal problems and the stress associated with them.

A. True

B. False

28) Which of the following statements about power and organizational politics is NOT correct?

A. power and politics always exist in organizations.

B. managers derive their power from personal and organizational sources.

C. few instances exist where individual and organizational interests are compatible.

D. power and politics represent the seamy side of management, since organizations are not democracies composed of individuals with equal influence.

29) Directives falling within the zone of indifference are __________.

A. obeyed.

B. rejected.

C. subjected to severe scrutiny.

D. subjected to slight scrutiny.

30) The essence of power is __________

A. control over the behavior of others.

B. a distinguished reputation.

C. having a Machiavellian personality.

D. personal desire.

31) High-performance teams have special characteristics that allow them to excel at teamwork and achieve special performance advantages.

A. True

B. False

32) A high-performing team can be created by communicating high-performance standards, having members spend time together, creating a sense of urgency, making sure members have the right skills, and rewarding high performance.

A. True

B. False

33) A high-performing team can be created by ensuring that new information is kept to a minimum and by giving negative feedback.

A. True

B. False

C. [Answer Text]

34) All of the following statements about shared leaderships are correct EXCEPT:

A. leadership is restricted among a set of individuals who act in the role of a superior.

B. the influence process often involves peer or lateral influence.

C. the key distinction between shared leadership and traditional models of leadership is that the influence process involves more than just downward influence on subordinates by an appointed or elective e leader.

D. leadership today is not restricted simply to the vertical influence of a single individual but to other people as well.

35) Behavior strategies include all of the following EXCEPT:

A. self accomplishment

B. self goal setting

C. self reward

D. self observation

36) All of the following statements about full-range leadership theory are true EXCEPT:

A. FRLT is fast becoming the most commonly used leadership theory used by organizations.

B. the approach is built around revisions to Bass’ Multifactor Leadership Questionnaire.

C. some scholars consider the FRLT as an approach that could serve as a general leadership model that would trim or eliminate the numerous models now emphasized today.

D. the theory currently consists of nine factors including five transformational, three transactional one non-transactional factor.

37) The __________ and the __________ are important ways in which firms learn to co-evolve by altering their environments.

A. use of corporate philanthropy… influence of governments

B. influence of governments…development of alliances

C. management of networks…development of alliances

D. management of networks… influence of governments

38) Large systems tend to be susceptible to the __________, wherein managers fail to monitor their environments, recognize the important trends, or sense the need for change, and consequently their organizations slowly lose their competitive edge.

A. boiled frog phenomenon

B. immobility trap

C. proactive phenomenon

D. impatience trap

39) One of the foremost trends in management involves using information technology to streamline operations and reduce staff in order to lower costs and raise productivity.