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4 Simple Steps to Zipcar Freedom

1. join

Apply online today. It only takes a few minutes. Once you’re approved, you get your very own Zipcard and can start planning road trips.

2. reserve

Reserve a Zipcar – for a couple hours or the entire day. Do it online or on your mobile.We’re easy.

3. unlock

Walk to the car and hold your Zipcard to the windshield for a few seconds. The doors will unlock and it’s all yours!

4. drive

Drive away... and return to the same reserved parking spot at the end of your reservation. That’s it! (And remember, fuel and insurance are included.)

what’s included

The beauty of car clubs is that it just makes sense. It’s there when you need it and not when you don’t. Just imagine never having to make a car payment, pay a car insurance bill, or worry about the cost of fuel again. Hooray!

Fuel, insurance, Congestion Charge & daily mileage are on us

We throw in all the necessities: fuel, insurance, and up to 60 miles/day (Of course if you go to Ikea, the meatballs are on you.)

The mobile app that makes you mobile

You can find, book, unlock and even honk a car with our mobile app. We’ve come a long way from carrier pigeons.

How does the 30-day trial work?

Join Zipcar and try it out for 30 days. If it's not for you, we'll refund your membership fee. We just know you are going to love Zipcar so we are willing to give you a guarantee. Here are the rules:

Trial applies only to the membership fee.

Trial does not apply to driving costs.

Trial available for new members only. Members re-opening accounts are not eligible for the trial.

If a coupon is redeemed and membership is cancelled within 30 days, the coupon becomes void and all driving will be charged to the member.

Trial not valid for accounts with a discounted rate plan (this includes, but is not limited to, Zipcar as an HR benefit, business plans, and sponsored plans).

30 days start once your membership application has been submitted to Zipcar.

If you sadly choose to relinquish your membership within the first 30 days, call us on 0333 240 9000 and we'll refund your membership fee.

Do you offer corporate memberships?

Yes, Zipcar for Business is a great money- and time-saving alternative to taxis, car services, rental cars, employee reimbursement and company fleets. Zipcar provides you with self-service access to a diverse fleet of cars 24/7, with discounted driving rates Monday-Friday. Learn more about Zipcar for Business.

Reservations

How do I reserve a Zipcar?

You can reserve on the website or use the free iPhone® or Android™ app.

You can also call 0333 240 9000 and have one of the Zipcar team make a reservation for you, but you will be charged a £2.95 reservation charge.

For how long can I book a car?

You can reserve a Zipcar for as little as one hour, or as much as 7 days at a time. Whether it's a quick shopping trip or an extra long escape from the city, you can book your car or van in half-hour increments.

If you'd like to keep a car for more than 7 days, you can call us and we'll try to help you out. Please understand that due to availability, location and other factors, we cannot guarantee reservations longer than 7 days.

Can I book a one-way trip?

No. You'll need to return your Zipcar to its reserved parking location (where you collected it), at the end of your reservation.

How much mileage is included?

Reservations include 60 miles per day. Reservations outside the United Kingdom may have different mileage allowances.* Depending on where you reserve your Zipcar, you can drive up to the daily allowance of miles during the course of your reservation and not be charged extra. If you drive more than that, here's how it breaks down.

Reservations lasting 24 hours or shorter:

Daily allowance of 60 miles; £0.25 for each additional mile (up to £0.29 for premium vehicles and vans)

Reservations exceeding 24 hours:

Daily allowance included for each 24 hour period (as per location of reservation)

For any residual reserved time over each 24 hour period, you will receive 20 miles per hour until you reach the applicable daily allowance

£0.25 for each additional mile for each additional mile (up to £0.29 for premium vehicles and vans)

You can estimate extra mileage charges for a specific reservation from your confirmation page. Just click the "details" link next to the estimated cost.

*Mileage included varies by country. Learn more about using Zipcars in other countries.

What's the cancellation policy?

For reservations that are less than 8 hours long, you can cancel or shorten your reservation up to 3 hours before the start time without charge. For reservations that are 8 hours or longer, you have to do it at least 24 hours in advance.

If you don't cancel or shorten with the required advance notice, you will be responsible for the full amount of the reservation.

Note that there's a 30-minute window after you book your car where you can make any changes without incurring a charge.

Vehicles

What types of vehicles can I drive?

There are lots of models to choose from, so there's a Zipcar for your every whim. Cruise around in a Polo, haul stuff in a cargo van, visit clients in a Audi or be extra eco-savvy in a Golf. So many possibilities!

Do Zipcars have automatic or manual transmissions?

Some Zipcars have automatic transmissions and some have manual. If you prefer, you can filter your search to show only automatic cars.

What are "hourly only" Zipcars?

Some cities have hourly only cars. These cars are best used for short local trips, and they give members access to more Zipcars on short notice. If the daily rate appears as "N/A" on the reservation page, it's an hourly only Zipcar. There are no day rates available for these cars.

Driving

How do I get in the car?

It’s up to you! You can use your Zipcard or smartphone. To unlock with your Zipcard, hold it against the card reader in the windscreen. Just hold it steady for a few seconds, and the doors will unlock. You can also unlock using your smartphone. We have apps for iPhone® or Android™.

Once you're inside, you can use the key to lock and unlock the doors throughout your reservation.

Where are the car keys?

The key is waiting for you inside the glove compartment of your Zipcar. Throughout your reservation, you should use the key to lock and unlock the doors. Just make sure to return it to the glove compartment at the end of your reservation.

If you're in a car that has a start button instead of a key, you should use your Zipcard or smartphone to lock and unlock the doors throughout your reservation. To start the car, simply step on the brake, press the start button, and you're good to go.

Can I take the car early?

If there's no reservation immediately before yours, you can take the car up to 14 minutes early at no extra charge. (If you enter the car 15 to 30 minutes prior, you will be billed for an additional half hour.)

The doors will only unlock early if the car is available. If you can't get in, that means the car may still be reserved by the previous member. Simply wait until your reservation start time and try again.

What if the car is damaged?

Before you drive off, be sure to take a few minutes to do a thorough walk-around to see if there are any dents, scratches or other damage. Check the inside as well.

If you find any problems, check the damage log inside the glove compartment. Document any new damage in the log and also give us a call on 0333 240 9000.

You don't want to be held responsible for damage you didn't cause, so please don't forget to check at the start of every reservation.

What if the car is dirty or low on fuel?

Your Zipcar should be clean and have at least 1/4 tank of fuel when you arrive. It's all part of the rules. If there's a problem, we ask that you call us on 0333 240 9000 and report it.

If you'd like to take the car for a cleaning, you can pay for it with the fuel card or we'll reimburse your account up to £10. If you prefer, we'll do our best to move you to a different vehicle.

Can I extend my reservation?

Provided that another member does not have a reservation immediately after yours, you can extend using the iPhone® or Android™ app, SMS, mobile website or call 0333 240 9000.

Do you have roadside assistance?

Yes, your Zipcar membership includes roadside assistance 24 hours a day, 365 days a year. Just call us on 0333 240 9000 and we will take care of the details.

Can I take my pet in a Zipcar?

Yes, but only when it's kept in a locked pet carrier. Many members are allergic to pet hair so if any happen to escape the pet carrier, please clean it up before your reservation comes to an end.

Service animals used by disabled members or passengers with disabilities are an exception. These animals are allowed in the car without a pet carrier. If you need to bring a service animal into a Zipcar, please let us know by calling 0333 240 9000 so that we can clean the car for the next member.

Can I drive into the congestion charging zone?

Don't worry. We pay the London Congestion Charge for you and remove all the headaches around tracking it.

The London Congestion Charge is operated by Transport for London as a way of reducing traffic congestion in the city during high traffic times. If you need to drive into the "zone" — Zipcar picks up the bill.

Can I smoke in a Zipcar?

No, smoking damages the cars and can impact the health of other members. For any member found to be smoking in the car, we will charge you for the cost of cleaning the car to make it completely smoke free.

Oh, and holding a cigarette outside the car while driving is STILL considered smoking in the car. Just so you know.

Can someone else drive during my reservation?

Only members can drive Zipcars. If you've got a fellow member along for the ride, it's ok to share the driving time. You can also add family or friends to your account so they can drive too.

Non-members are not covered by our insurance. If you allow a non-member to drive during your reservation, you will be responsible for repairs if damage occurs to the car while they're driving. You will lose your membership as well. Which is not good news.

What if I leave (or find) something in my Zipcar?

If you've left something in your Zipcar, you can re-enter the car within three hours of the end of your reservation to retrieve the item, as long as the car hasn't been reserved by someone else. Please don't start the vehicle, or you will be charged for the use.

If it's outside the three-hour window, you should make a reservation for the next available hour to gain access to the Zipcar.

If you find an item in a Zipcar, please place it in the glove compartment or boot and give us a call on 0333 240 9000. Hopefully the member will return for their missing item. You can also post it in the online Lost & Found forum.

Can I use a valet service during my reservation?

You cannot use a valet service at a restaurant or parking location. Only members can drive Zipcars.

What if I get a ticket during my reservation?

We'll cover fuel and insurance, but you are responsible for legal infractions. If we receive a notice and process a violation, you will be charged a £15 processing fee in addition to the original cost of the ticket.

Report it. Call us right away on 0333 240 9000 or email services@zipcar.co.uk and let us know that you received a ticket. Whether you've paid it, or decided to appeal it, we want a record of what's happening. We want to know the date and time the violation was issued, the licence plate of the vehicle, the type of violation (speeding, parking, etc), the ticket number, how much it is for and which council gave it to you. This way if something goes wrong in the payment process, or you encounter glitches, we'll know you've got it covered and we won't just assume you tossed it in the gutter. Note that certain violations may impact insurance coverage, so it's very important to report any violation to Zipcar.

What if I don't pay it? If you do not pay a ticket, we will be notified and charge you a £15 processing fee. Additionally, you are responsible for the cost of the ticket. If we can, we will redirect the violation to you. If we can't redirect it, we will pay the fine, along with any late fees and bill the total to your account. Other fines or membership suspension can also result, so please pay the ticket when you get it.

Can I dispute it? If you wish to contest a violation and the issuing municipality allows it, be sure to do so promptly! If we receive a notice in the mail, and you have yet to dispute the ticket with the issuing municipality, we will automatically bill your account for the amount of the violation, plus the processing fee.

What if I'm in an accident with my Zipcar?

Take a deep breath and follow these steps:

Call the emergency services if there are any injuries, damage to either vehicle involved, or if you believe you are not at fault. Having a police report is your best defence during an insurance investigation. If the police will not come to the scene, be sure to ask them why and let us know their reason.

Then call us on 0333 240 9000 to tell us there's been an accident.

Collect the following information:

If someone was injured, note whether the individual was taken from the scene in an ambulance, and find out which hospital they were taken to.

Record when (date and time) and where the incident happened.

Get the contact details for all parties involved, including the driver's name (and vehicle owner, if different from the driver), phone number, address, licence number, insurance company and policy number, vehicle registration plate number and vehicle identification number (VIN).

If there was damage to an object (fence, sign, post, etc), get the contact information of the owner.

Protect your version of the incident:

Take pictures of all damage and the scene of the accident. This is very important for any insurance claim that might be filed.

Get independent witnesses. Your passengers, family and friends do not count as independent witnesses. If any other bystanders witnessed the incident, ask for their contact details and get them to write down what they saw.

Take note if any party apologises or accepts responsibility for the incident. If possible, get it in writing and notify us of this information. You can even call us on 0333 240 9000 and put the other party on the phone with us.

Once you're back home safe and sound, we'll need some documentation about the incident. See details.

If you have completed steps 1-5, then go do something nice for yourself. After all, you did everything you could just the way we needed you to.

Unfortunately your Zipcar membership will be suspended until we obtain all of the details about the accident. For insurance purposes, we have to complete a thorough investigation, but you will be notified as soon as your account is reinstated. This process usually takes about two weeks. You can always email ukfleetservices@zipcar.co.uk if you have any questions or call your local office.

Fueling up

Who pays for fuel?

We do! You just need to fill the tank using the fuel card inside the car when it gets to 1/4 full. (Or is it 3/4 empty? Whichever.) The Zipcar fuel policy is included in our6 simple rules and it's how we make sure everybody starts off their trip right.

How do I put fuel in the Zipcar?

Fuel is on us! You'll find the fuel card in the driver's doorjamb or doorframe. To fill up, you’ll need to make a note of the vehicle's mileage (the odometer reading on the dash) for the attendant.

Always check your car details or the inside of the fuel cap to ensure you add the correct fuel type — mistakes can be expensive!

Returning your Zipcar

Where do I return the Zipcar when I am done?

Return the Zipcar to its home location. If you're at a location that has more than one reserved Zipcar space, any of them will do.

Need a reminder of the car's home location? Directions are available on your reservation confirmation and on the mobile apps.

What if the Zipcar space is taken or blocked?

Call us on 0333 240 9000 and we'll work with you to find a nearby parking space.

If there's another car in the Zipcar spot, please make a note of the make, model, and number plate of the unfortunate offender so that we can have them towed away.

How do I end my reservation?

Please remember to take all your belongings, remove any rubbish, and leave at least 1/4 tank of fuel for the next member.

Return the keys to the glove compartment and lock up with your Zipcard or smartphone.

Do I get credit for returning the car early?

No. While the Zipcar is reserved in your name, no other member can reserve it during that time, so we do not offer credit for an early return.

What happens if I return the car late?

If you return your car late, you will be charged late fees starting at £35. Timely returns are really important in the world of car clubs. If someone returns a car late, then the next member can't start their reservation on time. We’ll have to find them another car, and sometimes we'll even have to put them in a taxi to get to it. So you can see why we need to have late fees. We're not trying to be mean, we're just trying to make sure that members get their cars when they need them.

Here are a few tips to help avoid late return fees:

Sign up for Zipcar Text Alerts. We'll send you reminders about your reservation, and also let you know if you can extend your trip.

When you reserve your car, make sure you allow enough time for your entire trip. Think about travel time (there and back) and the amount of time you'll spend at your destination. Book a little extra time if you're not sure.

Leave your destination on time. If it took you an hour to get there, most likely it's going to take you an hour to get back. Allow some cushion for traffic delays too.

If at any time during your reservation you realise that you won't be able to get the Zipcar back on time, you can always try to extend your reservation from your smartphone or call 0333 240 9000. If there's not another reservation immediately after yours, you can extend. If someone is waiting for the car, we will need to make other arrangements for them, so please call us as soon as you can.

What happens if I return the car dirty or with low fuel?

You are responsible for returning the car with at least 1/4 tank of fuel and in good condition for the next member. Not following these rules could result in a fine. Learn more.

What is a damage fee and when does it apply?

Insurance is included, but if you happen to be involved in an incident with your Zipcar, a damage fee of up to £750 (£1,000 for higher risk members) may apply. A damage fee can apply for dents, scratches, collisions, flat tyres, windscreen cracks, dead batteries (from leaving the lights on), engine problems, vandalism, theft, third party damages and, in some cases, third party personal injuries.

If a sufficiently insured third party is found to be 100% at-fault, then the Zipcar member would not be responsible for the damage fee. Members are also not responsible for normal wear and tear on the vehicle. However, the fee does apply to damage caused by unavoidable events such as floods, hail, wind, trees falling, etc.

Before each reservation, we ask you to check the car inside and out and report any damage. This ensures that you will not be held responsible for damage that may have happened before your reservation.

Will my credit card cover my damage fee?

Some credit cards include hire car insurance, which covers you when you hire a car. Sometimes Zipcars falls under this coverage. Give them a call to see if they'll cover you in a Zipcar.

If you've been in an accident while driving a Zipcar and you've filed a claim with your credit card company, they will want to see documentation from Zipcar. Please email ukfleetservices@zipcar.co.uk to request this documentation.

Can I purchase a damage fee waiver?

If you're age 21+, and have had no Zipcar accidents in the past 12 months, you are eligible to purchase a waiver. A waiver allows you to reduce or eliminate the damage fee. Purchasing a waiver won't change your insurance coverage—it just changes the maximum amount you'll be charged if you're involved in an incident with your Zipcar.

A damage fee waiver becomes effective on the purchase date. Waivers are non-refundable.

What happens during an accident investigation?

Your first responsibility is to fill out an Incident Report form. Please fill out the form as soon as possible. You may also send other supporting documentation (pictures, police reports, etc) to us via whatever method is the easiest (and fastest) for you:

Sometimes it will take longer than a week to get the Police Report from the station, please send in your version of the accident on our Incident Report Form so we have your statement as early in the process as possible. Then, once the Police Report is available, please forward that to us. Sometimes the police will not make out a report because the accident doesn't meet their criteria. If that's the case, please let us know.

If you believe anything was unusual or you have some concerns (for example, maybe there was pre-existing damage), let us know immediately.

The local Zipcar office will inspect the vehicle for damages and bring the vehicle to a repair shop to get pictures and an estimate.

If an insurance claim is necessary, one will be filed with the appropriate company. If you receive any communications from the other party or their insurer, please notify us as quickly as possible with their information (including company name, adjuster name, claim number, and phone number).

You will be notified via email when all the steps of the investigation are complete and, based on the estimate of damage we receive from our repair shop, and whether or not a damage fee applies.

Our policy in the case of an accident or vandalism is to suspend your membership until we have been provided with all of the information. When all the documentation and necessary steps outlined above have been completed, the suspension will be lifted. This process should take less than two weeks. Please email ukfleetservices@zipcar.co.uk if you have any questions regarding the status of the investigation.

What happens if there is an insurance claim?

There are two kinds of insurance claims that you should know about with Zipcar.

1. Subrogation: If a subrogation claim is initiated, this means that based on your incident report, we believe there is a chance that you are not responsible for the accident and we are therefore pursuing another party for payment for the Zipcar damages and loss of use. If at any time you want more information regarding the claim or if you recall additional important details regarding your accident, please contact us at ukfleetservices@zipcar.co.uk or reply to any of our emails regarding the incident.

Understand that if the insurance company finds you to be responsible in any way for the incident, the claim is denied, or there is no insurance coverage by the other party, the damage fee may apply. However, remember that you have great coverage with Zipcar, so we'll cover the cost of the damages beyond the damage fee. However, rest assured that we will notify you in advance if the case seems to be veering out of your favour. Usually these cases are resolved within a month or two and you will be contacted regarding the results of the case.

2. Liability: A liability claim indicates that you, the driver of the Zipcar, are at least partially responsible for the accident. If our insurers pay the other party for their property damage or medical bills, you will be responsible for the damage fee based on the total cost of the accident.

If you are responsible for an accident but you believe there was little to no damage to the other party's vehicle, please contact us immediately. We will need pictures of the other party's vehicle, a police report, and/or a witness' statement to verify the damage. Remember, you are our eyes at the scene of an accident and we depend on you for evidence.

These claims can take six months or longer to close, but we will let you know if anything is paid out to the other party. Our insurer will use the Incident Report that you submit to us as your final and complete statement of the incident; they will only contact you if they see a discrepancy or have questions regarding your statement. However, you are more than welcome to follow along with the claim and speak to your adjuster directly. Please email ukfleetservices@zipcar.co.uk for the contact information for your claim.

What happens if I don't agree with the insurance company's decision regarding fault?

Members are expected to work with the insurance companies regarding the investigation of the claim. Once a claim has been closed, there is no appeal and the claim cannot be reopened.

What is the higher risk category?

In order to provide the comprehensive insurance cover that we do, members are placed in different risk categories based upon their driving experience and record. The higher risk category applies if one or more of these is true:

you're aged 19-24

you have four or more points on your licence

you've had an accident in the last three years

Higher risk members have a damage excess of £1,000, and the price for an optional damage fee waiver is higher.

All members meeting the higher risk criteria start in the higher+ category for their first 15 trips. Drivers in the higher+ group pay a driving surcharge of £1.50/hr or £18/day. These members are also restricted from reserving certain premium models. After completing 15 damage-free reservations, the member is no longer in the higher+ category and the surcharge no longer applies.

If you're aged 19-24, we'll automatically take you out of the higher risk category when you turn 25, as long as you don't meet any of the other criteria. If you think you're in the wrong category, please give us a call on 0333 240 9000.

Membership and billing

When will I be charged for my membership fee?

Membership fees are charged to your credit or debit card as soon as your application is approved.

If your driving plan has an annual membership fee, we automatically charge your account each year on the anniversary date of your membership. (If you change your driving plan after you join, that date will become your new renewal date.)

When will I be charged for reservations?

Depending on your membership, reservations may be charged when you book, at the end of the reservation, or at the end of the month. (These differences are related to billing only and won't impact your selection of cars or types of trips.) Visit your account page to see details for your membership and billing cycle. If there are any additional charges during your trip, then we will add them at the end of your reservation.

How can I get reimbursed for fuel or other expenses?

For out of pocket expenses, we'll reimburse you. In the rare case where you may need to replace wiper blades or add oil, we'll reimburse up to £15. For a car wash, we'll reimburse up to £10.

Email, fax or post your receipt to the following, and include your name, Zipcard number, item purchased, date and time of purchase and amount.

Once we get your receipt, we will reimburse your account within seven business days.

What if I lose my Zipcard?

If you lose your Zipcard, call us on 0333 240 9000 so we can cancel it and arrange to get a replacement for you. (We can give you one replacement Zipcard per year at no charge, but if you need more we will have to charge a £10 fee to cover our costs.)

How does driving credit work?

Driving credit can be used toward driving and related costs. It cannot be applied to membership fees, tickets/violations, fines or other non-usage charges. All driving credits are in local funds associated with the member's primary driving city, and cannot be applied to reservations taken in any cities operating under a different currency. Driving credit cannot be transferred to another person or account.

To check when your driving credit expires, go to your online statement and click on the "My Credits" link.

What Zipcar fees do I need to know about?

No one likes to talk about fees and fines, but they're a "must" to keep this whole car sharing thing running smoothly. We hope you never have to fork over cash for these things...

Late Return Fee: £35 per hour (up to a maximum of £105), plus the vehicle usage charges (read more about late returns).

Low Fuel Fee: £35 if you return a vehicle with less than 1/4 tank of fuel.

Zipcard Replacement: One free replacement card per year (£10 for each additional card).

Ignition Key Replacement: If you lose the key, the replacement fee is £75 plus costs for materials and labour.

Reservation Changes: There is no charge if you cancel or shorten your reservation with the required advance notice. However, you will be charged the full amount for your reservation if you do not give the required advance notice.

Personal Reservation Assistance: £2.95 per call to have one of the team make a reservation for you.

Tickets/Violation Processing Fee: You are also responsible for paying any parking tickets and moving violations incurred during your reservation. If we receive a notice and process a violation, you will be charged a £15 processing fee.

Damage Fee: Up to £750 to cover the costs related to an accident. Members aged 21+ may qualify to purchase a waiver to reduce or eliminate your damage fee.

Other Violations: £35 per violation, plus costs incurred by Zipcar anytime a visit to the vehicle is required (including visits due to smoking or pets in the vehicle).

How can I cancel my membership?

If you wish to cancel your Zipcar membership, give us a call on 0333 240 9000 and we will help you out.

Driving abroad

Can I drive my Zipcar outside of the UK?

To drive from the UK into any other country, you will need to be in possession of a 'vehicle on-hire' certificate for the duration of your trip. Give us a call at least one week in advance on 0333 240 9000, and we will arrange for this to be sent to you. Simple as that.

Reserving a Zipcar in the United States? Here's what you need to know.

You can book a Zipcar in a foreign country just as easily as you can from home. There are a few differences here and there. Here's what you should know if you reserve a Zipcar in the United States:

Bring your Zipcard: You cannot start your reservation from the mobile app. You will need to scan in with your Zipcard first.

Key on steering column: The key is tethered to the steering column. Please leave the key inside the car and use your Zipcard or smartphone to lock and unlock the doors throughout your reservation.

Reporting damage: There's no damage log in the car. Report any damage by calling 1‑866‑4ZIPCAR.

180 miles/day included: Your reservation includes 180 miles per day. If you drive more, it's 0.45 USD for each additional mile (up to 0.55 USD for premium vehicles and vans)

Fuel card in sun visor: The fuel card is located in the sun visor. Please be sure to return it to the sun visor after filling up.

Toll roads: Some roads require you to pay a toll, and many of our cars are equipped with toll passes so you don't have to wait in line. There's no fee for using the pass; we'll simply charge your account for the actual toll amount. Toll charges are billed separately from your reservation.

Crossing borders: You cannot drive into Mexico. Our insurance policy does not cover driving in Mexico. You can drive into Canada, no problem.

Reserving a Zipcar in Canada? Here's what you need to know.

You can book a Zipcar in a foreign country just as easily as you can from home. There are a few differences here and there. Here's what you should know if you reserve a Zipcar in Canada:

Bring your Zipcard: You cannot start your reservation from the mobile app. You will need to scan in with your Zipcard first.

Key on steering column: The key is tethered to the steering column. Please leave the key inside the car and use your Zipcard or smartphone to lock and unlock the doors throughout your reservation.

Reporting damage: There's no damage log in the car. Report any damage by calling 1‑866‑4ZIPCAR.

200 kilometers/day included: Your reservation includes 200 kilometers per day. If you drive more, it's 0.30 CAD for each additional kilometer (up to 0.40 CAD for premium vehicles and vans)

Fuel card in sun visor: The fuel card is located in the sun visor. Please be sure to return it to the sun visor after filling up.

Toll roads: Some roads require you to pay a toll, and many Zipcars are equipped with toll passes so you don't have to wait in line. There's no fee for using the pass; we'll simply charge your account for the actual toll amount. Toll charges are billed separately from your reservation.

Crossing borders: You can drive from Canada into the United States, no problem. However, you cannot drive into Mexico. Our insurance policy does not cover driving in Mexico.

Reserving a Zipcar in Spain? Here's what you need to know.

You can book a Zipcar in a foreign country just as easily as you can from home. There are a few differences here and there. Here's what you should know if you reserve a Zipcar in Spain:

Avancar branding: The cars are called Avancars. The vehicle branding looks similar to what that you're used to, but will say "Avancar" instead.

Bring your Zipcard: You cannot start your reservation from the mobile app. You will need to scan in with your Zipcard first.

Key in the glove compartment: The key is located inside the glove compartment. You can use it throughout your reservation to lock and unlock the doors, but please return the key to the holder in the glove compartment at the end of your reservation.

Reserving a Zipcar in Austria? Here's what you need to know.

You can book a Zipcar in a foreign country just as easily as you can from home. There are a few differences here and there. Here's what you should know if you reserve a Zipcar in Austria:

Manual transmissions: Some cars have manual transmissions. Check the car details when booking.

Key in the glove compartment: The key is located inside the glove compartment. You can use it throughout your reservation to lock and unlock the doors, but please return the key to the holder in the glove compartment at the end of your reservation.

Damage log: Check for damage as usual. There's a damage log inside the glove compartment. Report any new damage in the log and call 0810 / 100 377.

Mileage: There's a Fair Use Policy for mileage. Members are expected to not exceed 80 kilometers per day.

Fuel card in the doorframe: The fuel card is located inside the doorframe. Please be sure to return it to the doorframe after filling up.

Crossing borders: You can drive your Zipcar into Germany, Italy, Liechtenstein, Switzerland, Slovakia, Slovenia, Czech Republic or Hungary. If you want to drive into any other country, you'll need written consent. Please call us at 0810 / 100 377 a few days in advance.