I know that. But I'm doing it anyway because they told me to. At this point I want everything that has gone wrong documented.

Understood, I would probably do that same.
My post was not about why would one go, but why would they tell somone to do that. They know it doesn't work, they have pulled the update.
Of course maybe that want to do some sort of diagnostic to try and find a solution.
I would like to hear what are the results of your visit.