The Probably-Mundane life of Cory Wiegersma, a sophomore at Northern Arizona University, a phone support representative, a webmaster, among other things.

2007-12-24

Windows Live Writer

Hi Blog! I've recently found an interesting little utility on the Internet, it's called Windows Live Writer. It's a nifty little Microsoft application that can help manage blog entries. It supports my Blogger account, and it's got the advantage over Word 2007 in that it supports posting images to the blog provider.If it's worked properly, a screen capture of the about window should be to the right of this text.

Oddly enough, I found out about Writer while looking at Microsoft's various products, trying to find out if they've got anything in the way of helpdesk call management/tracking utilities. I was at dad's work today and found out that they use something called Remedy, which is a ticket tracking system also apparently in use at Purdue University. Currently the ACHD uses something that was written by a CS student some years ago, and they're working on a new system, but being overzealous and bored as I am, I started researching additional solutions today, just in case they ever ask me what I'd rather use as a call tracker, or I'm tasked with starting my own helpdesk. (Unlikely, but you never know, eh?)

It looks like neither Microsoft nor Lotus provides one of these solutions, although I'm not finished looking at solutions, and it *is* possible that Microsoft has such a solution that they aren't advertising too hard, or it's built into Dynamics somewhere, which would make it difficult for me to find, I'll admit.

I will eventually start researching various open source solutions but I don't personally have enough of a setup to test a full call tracker on the decTOP. (Which by the way, is all set up and running! Just be patient with it, because it's definitely not the fastest machine ever, especially with the MediaWiki-based ueberWIKI as its homepage.)

Flickr Photos!

About Me

I enjoy long telephone calls about clean access agent, learning new things, spending time with my girlfriend, friends and family, along with a variety of other things. I'm often playing some sort of train simulation game, organizing information on my pet wiki, or playing with some kind of server technology. Oh, and there's that whole photography thing too.