Canada Post Disruption Q & A Backgrounder

City plans for potential postal strike or lockout

Customer service is a priority for The City; however, this mailing disruption means The City cannot mail utility bills, account information or regular correspondence to its customers and stakeholders. It also means customers may, in some cases, need to change how they get information about their accounts and how they pay their bills.

The City will set up temporary drop box locations in City recreation facilities. These locations will have signage indicating they are a temporary drop box spot. They will also be secure. We will collect all mail that is addressed to The City of Red Deer at the following locations:

Utility Bills are still due on the specified due date, and late payments are subject to a 1.5 per cent penalty even though there is a mail disruption. Customers can pay their utility bill in the following ways:

The Accounts Receivable department will attempt to email invoices for landfill and sani-dump services. Ambulance, false alarm and fire inspection invoices can be picked up at City Hall. Invoices over $5,000 will be emailed or couriered. If you are uncertain about an outstanding invoice, please contact Accounts Receivable at 403-342-8110.