A/B test error

A/B test error

Hi! When I went to schedule a new email campaign, I found you there was a new feature A/B test after the Subject, so I used the feature. It showed the campaign's been done. However, I’m unable to check the result. Always get an error message :”You’ve encountered an error! Sorry about that. Please try again in a few minutes”. Please advice! Thanks, Sara

I looked into the issue and it appears we have a defect where if you use an emoji in the subject line of an A/B test it can break the campaign. We know that testing emojis is important for A/B testing so our development team is working to fix the issue.

In the meantime I can see from our end that the email successfully sent to all of the recipients. While we can't see any drill-down reporting (seeing which individuals opened/clicked) if you would like we can get you the overall reporting for the campaign. Let me us know and we can reach out offline to get that over to you.