Posts from category customer experience

Over 50% of the products placed in the shopping basket online, are never bought. There can be multiple reasons for it, but a significant portion is due to problems, which the buying customer has faced...

Technology was supposed to wipe this expense away from the charts. Yet we seem to need those creatures even more. How did that come to happen? Nobody likes a sales pitch -Telegraph.co.uk Selling was harder...

Speed counts. Everytime. Twitter has published their new study on how the reaction time to customer tweets, is to increase the likelihood of them paying more for the same service, through different set of industries....

The single biggest issue of most of the e-commerce sites is the slowness which they respond to customer service requests over the phone. And email is even slower! Also, the customer is rarely happy with...

Brick and mortar stores have changed as we have come to the internet era. Now approximately 83% of those visiting the physical store, have already got to know the product or service before hand. When...