Privacy Policy

Your privacy is important to us. This Privacy Statement is here so that you know how we collect, use, share and store your personal information.

This Privacy Statement applies to all websites, services and products on which this Privacy Statement is shown.

Ways that we Collect and Use Personal Information

"Personal Information" is any information that is collected and identifies an individual. When we combine other information, which may not on its own identify an individual, with Personal Information, we treat this combined information as Personal Information.

When you Create an Account

When you create an account on our website or other service, we ask you to provide Personal Information, including your name and email address. You do not need to provide your full name, but you may if you wish. You will use your email address and your password to login to your account. Your account will be password protected and will be used solely as a way for you to access your account and our services or when you contact our customer support it will not be used for any other purpose.

When You Buy Products on our Website

If you purchase a product on our site, then we will collect Personal Information from you, such as your name, shipping & billing address and telephone number, so that we can process your order and fulfill your purchase. We do not view or store your payment card information in any way - A third party service, PayPal, PayMill processes customer payment card information when customers choose to use a payment card to make a purchase on our website. You can find our third-party services own Privacy Policy on their website – we recommend that you carefully review them.

When you Communicate with Us

When you interact with our customer support representatives via email, live-chat support, telephone or by other means, we may collect Personal Information, such as your name, address, phone number, email address and information about the products you own, such as their serial numbers and date of purchase. We also may create event logs that are useful in diagnosing product or service performance related issues, and capture information relating to the support or service issue. We use this information to provide you with customer and product support. We may access your account in order to assist us in providing you the necessary assistance.

We may use the Personal Information to contact you about your account or transactions with us, giving you important information about your products or services, sending you notice about changes to this Privacy Statement, and, if you so choose separately sending you offers and promotions for our products and services, which you can unsubscribe from at any time.

Other Uses of Personal Information by Us

The Personal Information that you provide to us may additionally be used for internal statistical, marketing or operational purposes this means things such as generating sales reports and measuring and understanding demographic, user interest, purchasing and other trends among our customers.

Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website. Although GA records data such as your approximate geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.

Contacting us by Email or by Contact Form

Should you choose to contact us using an email or by Contact Form none of the data that you supply will be stored by this website nor will it be passed to or be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Newsletter

If you choose to join our newsletter, the email address that you submit to us will be stored in our website database, which we use for our email marketing. It will not be shared with any other third party data processors.

Your email address will remain in our database until you specifically request removal from the list. You can do this by unsubscribing at any time using the unsubscribe links contained in any email newsletters that we send you or by requesting removal by contacting us. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

How we store your personal information

If you have made a purchase from this website, then your Personal Information (excluding any financial details) are stored in our database in order that we can fulfil your purchase(s) and also to refer back to your email and/or postal details in order that we may track any orders you have queries on. Any financial information provided while making a purchase is not stored, used and accessed by us as all our transactions are made with third party services like PayPal, PayMill platform which does not retain any financial information once the transaction has been processed.

About this website’s server

This website is hosted in data centers located in Netherlands, Europe. All access to the server is restricted to authorized personnel only.

This website uses secure SSL/TLS communication for all traffic between this website and your browser and it is encrypted and delivered over HTTPS.

Paypal & PayMill process payments for any purchases from our website. We do not have access to or store any provided Financial Information in any way. PayPal monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind PayPal's advanced encryption. If something appears suspicious, their dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. We will never ask for any sensitive information.

All the data is first encrypted before transmission to prevent misuse of the transmitted data by third parties. SSL (Secure Socket Layer) is a security technology which guarantees that your personal data, including credit card information, login data and payment method, are securely transferred via the Internet. The data is encrypted so that is only readable by the intended recipient and no one else.

The collected information is used solely to fulfill your order no personal financial information is ever taken or stored in this system as during the process, nor can anyone view or access your financial information.

Data breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen. ​

Policy with Respect to Persons under the age of 16

Our websites and services are not directed to individuals under the age of 16, and we request that individuals under 16 not provide Personal Information to us or through our services. If we learn that we have collected such Personal Information, we will take steps to delete the information as soon as possible.

Retention of Personal Information

We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Statement unless a longer retention period is required by law.

How You Can Review, Correct, Update and Delete Your Personal Information

You may request access to your Personal Information and request that your Personal Information be updated. You may also request that your Personal Information and any account be deleted. Our customer support will respond promptly to your requests in accordance with applicable law. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before acting on your request. We may decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain Personal Information for a longer period of time for recordkeeping purposes, such as retaining records relating to your purchases for warranty or accounting purposes.

Any such requests can be made by contacting us by E-Mail or by using the Contact Form on our website.

Cookies

Our Site uses "cookies" to function. Your Web Browser places cookies on your computer for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly.

Changes to this privacy policy

We have the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.