Schedule

Online:Click here for a detailed guide to using our secure online order form.

Note: Do not submit credit or debit card numbers via email. Email is not a secure form for transmitting this information. Orders paid by international credit card require extra processing. Shipping estimates do not include processing time.

Credit/debit card: We accept cards (including
international cards), provided they have the logo of Visa, Mastercard, American
Express, or Discover Network. Please allow additional time for international cards.

PayPal: We accept PayPal.

Note: We are unable to accept bank transfers at this time. We do not currently
offer layaway.

Crutchfield.com ships throughout the United States, including APO/FPO addresses, Puerto Rico, the U.S. Virgin Islands, American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Marianas Islands, and Palau. See our current shipping rates and ETAs.

Canadian customers: Visit our Canadian site www.crutchfield.ca to see a full listing of the products that we are authorized to ship directly within Canada. These products are subject to Canadian pricing as well as taxation based on the province the product is delivered to. In addition, they come with a full Canadian warranty.

Note:

Orders paid by foreign-billed credit card must ship to a person or business whose name, address, and phone number are verifiable (via directory assistance or other third-party resource).

If shipping to a mail service/forwarding location the cardholder must personally be registered or be an authorized user on an account with the service provider.

When estimating shipping times please bear in mind: international orders may be subject to additional processing time.

Need to send something back? No worries. Items may be returned for any reason, opened or unopened, within 60 days, for exchange or for a full refund (not including the original shipping cost or any return-shipping charge).
If you need to set up a return, please contact us. We’ll be happy to help.

Note: The return shipping for most items in the U.S. carries a cost of $10 ($50-$175 on some large items). We are not responsible for charges incurred for duties or return shipping outside our U.S. areas of distribution. Contact us for details.

Tech Support

Product Compatibility

Going on vacation abroad? Just remember: our products are manufactured specifically
for use in the United States so their voltage standard is 120V. You may need a plug
adapter and voltage converter for other countries.

Additionally, the DVD and Blu-ray disc players we carry are compatible with Region
1 and Region A discs, respectively. Discs bought outside the US market may not play
back as expected.

If you are thinking about buying a car stereo, you may want to ensure that it has
European tuning. Additionally, our specifications and fit guide are based on cars
manufactured for the U.S. market. We cannot guarantee that radios purchased here
will fit or have the correct connections for vehicles abroad.

Moreover, many GPS units feature maps for the U.S., Canada, and Puerto Rico, but
the mapping varies by model. For information about additional maps that may be available,
please contact the manufacturer directly.

Finally, the Satellite Radio and HD Radio products we carry are designed to receive
these services in only the U.S.

The Crutchfield Outlet Store is your source for great deals on closeouts, factory-refurbished gear, and open-box items from our customer returns. We’re confident that these products will bring you the consistent enjoyment, quality, and reliability you've come to expect from Crutchfield, at very attractive prices.

Guarantees

All items are covered by Crutchfield's 60-day money-back guarantee. Here are the details on the different types of Outlet merchandise:

Open-box

Our returns-processing technicians thoroughly inspect and test all returned product to make sure they’re in good working condition. They make sure the products are complete – including all parts, accessories and owner’s manuals. The manufacturer’s warranty applies.

Scratch & dent

These are open-box items that have minor cosmetic damage. In some cases the manufacturer’s accessories have been replaced with generic equivalents. Here's a look at some typical scratches and dents. The manufacturer’s warranty applies.

New stock

New merchandise is factory-sealed and covered by the manufacturer's warranty.

Factory-refurbished

Refurbished items come with all original manuals and accessories. A manufacturer's warranty applies, but it may be different than the usual new-stock warranty.

Additional Information

Outlet items may be missing the necessary documentation to qualify for rebates.

How do I use my rebate?

Our rebates are only valid in the U.S. and many restrictions apply. Please be sure to read the fine print on your rebate form as they may not be honored outside the U.S.

Are you a wholesaler?

No, we are not a wholesaler and are prohibited from selling items for resale. Please contact the relevant manufacturer for information on becoming an authorized dealer.