How to claim for the milk you supply

Once you have registered with the Nursery Milk Reimbursement
Unit you can make a claim for eligible milk purchased since
your registration. If you choose to use a milk agent, you
must register with both the NMRU and the agent prior to
making a claim.

Childcare providers’ obligations

When you make a claim for reimbursement you will be asked to agree to a
declaration before submitting your claim. The declaration is legally binding. As a
member of the Nursery Milk Scheme you should ensure:

You are claiming for eligible children

You are claiming for eligible types and quantities of milk

You have a record of receipts for all milk purchases

You are not claiming for a period prior to you joining the scheme

The milk is only used as a drink for eligible children, not in food preparation or for staff

Attendance figures are realistic and can be evidenced

Claims made direct to the NMRU and claims made
through an agent are audited regularly. You may be
asked to provide further information to support your
claim before you are reimbursed.

Submitting your claim

Please submit your claim via your online account, which is created when you
register. If you have any questions about the claim, please refer to our
FAQs. If you would like to talk
to someone about claiming under the Nursery Milk Scheme please
contact us.

Each claim will normally cover a single calendar month. Shorter claim periods
may arise if you have had a significant change in circumstances, such as
appointing a milk agent partway through the month.

The online claim form allows you to submit data weekly, saving the information
throughout the month for your convenience. Claims will not be processed by the
NMRU until you have agreed to the declaration and submitted the claim at the end
of the claim period.

Once you submit a claim, it will be validated within 2 working days. If there
are any queries with the claim we will contact you requesting further
information. Once the claim has been approved, the reimbursement will be sent
via BACS within 3 working days.

Audits and surveys

We will occasionally ask you for feedback on the NMRU’s service, so you may be
asked to periodically complete a short online survey.

A percentage of all claims will be audited. This is to ensure the scheme meets
the statutory requirements. Please respond promptly to any requests for
evidence, to avoid any delays in claims being processed.