TripAdvisor Traveler Rating:

5.05Cleanliness

5.05Location

5.05Rooms

3.05Service

2.05SleepQuality

5.05Value

4.05

“Knowing that the Austin Rodeo and SXSW was going on the...”

Mar 19, 2013Suzanne C, Corpus Christi

Knowing that the Austin Rodeo and SXSW was going on the staff was ill prepared for the breakfast crowd. We went down three days in a row at different times and each time there was no coffee or condiments. I had to ask all three mornings for them to refill supplies. The first day I went down with my granddaughter to get toast and jelly and I was told that they ran out of bread. I had to ask them to refill the waffle mix. The staff responsible should have been out in the common area checking supplies. They were all behind closed doors. We had to knock to get service. We were on the second floor and it was extremely noisy, like the walls were paper thin. We had friends up on the third floor and their area was quite. I guess we were just unlucky. Other than that the front desk staff were friendly and helpful. Hotel was clean, but the bed was hard.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your business and review! I am very pleased to see comments about your stay. Hope to see you in the near future.
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