White Papers

This paper discusses the advantages of Energy companies adopting a Connected Services framework to transform the business value of their aftermarket services. Learn how this framework provides a simple yet secure technical architecture and a scalable commercial pay-as-you-grow model to access...

Through a combination of utility executive interviews, call center data analysis and a global panel survey of utility customers, Opower’s Consumer Insights team outlines how and where energy providers should invest in the customer experience to retain tomorrow’s energy consumer.

There is a looming disconnect between the rapidly evolving new world of distributed energy technologies and the old world of electricity pricing, where relatively little has changed since the early 20th century. RMI's latest report discusses a pathway for deliberately and gradually increasing...

Today's technology is collecting and producing massive volumes of data on customers and business practices through automated systems. This paper addresses how statistics and analytics are being used to develop effective programs that improve credit and collections while providing better...

Utility providers are facing the reality that vast changes to the power industry are on the horizon. To meet the challenges of the new technology and distributed generation we’re going to see in the future, utility providers are utilizing equipment that helps them analyze their operations and...

The future of energy is a profound question facing our country now. We are dealing with unprecedented change, including the shale gas revolution, climate concerns, and smart grid-related new technology deployment that will require investments reaching hundreds of millions of dollars per company....

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