Shipping Policy

Delivery Times

Orders are manufactured and ready for dispatch within 3-5 business day's generally if no production delays arise (this is added to the shipping delivery time estimate during checkout). Your beautiful products are then picked up via DHL, UPS, Australia Post or your other chosen delivery courier. *Shipping delivery times stated during checkout are an estimate and can vary (subject to the delivery carriers delivery network) Express is not guaranteed to be delivered within 1-3 days for all areas – please refer to your carriers express network guide.

How Much is Postage?

Our postage is currently FREE for any order that is shipped to an eligible country. (this covers most of the main countries we have negotiated freight agreements with - but not some of the riskier or worn torn countries)

Where Does My Order Ship From?

All of our orders ship from our Melbourne warehouse. We dont ship anything from overseas or off-site warehouses and are proudly operated completely by locals! So rest-assured you will get your order as fast as possible

Remote Locations

Please note that some remote delivery addresses will not be serviced door-to-door. In these cases, the order will be delivered to an Post office or collection depot and the customer will be contacted to collect from there (You will have a better idea if your address falls in this category)

International Orders (Countries outside Australia)

For international orders, please refer to the shipping time stated during checkout - once you have selected your country. International customers will be responsible for any import duties, taxes or any other import related and rejected delivery costs. Please make sure you provide up-to date contact details (like your phone number and email address)

Missed Deliveries

If you are not home at the time of delivery, your order may be taken to a local depot or post office. A missed delivery card will be left at the delivery address, containing all relevant contact details. Re-deliveries cannot be made where a delivery has been attempted and your item has been taken to the nearest post office or postal outlet. If you cant find a card try and visit the carriers tracking link or page and go from there following the prompts.

Pre-Orders

This indicates a product is on pre-sale, and will usually dispatch by the advertised shipping date. Once your order dispatches you will be notified via email and sent tracking information when applicable.