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A productive, efficiently run meeting can save thousands of dollars, create new ideas that help a company achieve financial success, solve major problems, and foster an atmosphere that motivates individuals.

Our certified de Bono Meeting Facilitators have vast experience in using over 75 techniques from Edward de Bono for focused, productive, and innovative meetings. We lead on-site and virtual meetings. Learn More!

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Bringing a de Bono trainer in-house is oftentimes more cost-effective than sending employees to our events.

The training will take place at your location when it’s convenient to you and your team. These customized programs are delivered by experienced, officially certified de Bono trainers who are committed to innovation in processes, products, problem solving, & more. Learn More!

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Coaching

Are you preparing for an important meeting?

Our expert coaches will help you clearly define your meeting objectives and incorporate proven meeting facilitation tools and techniques that your group can use to work through important issues. This preparation will ensure you’re ready to lead your team to breakthrough ideas and supported, workable action plans. Learn More!

Course in Creativity

The search is on for how to assure your organization's survival and prosperity into the future. What's desperately needed, and often missing, from innovation strategies are proven, repeatable methods for producing creativity on demand.
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Cancellation Policy for Public Courses

Cancellations received within 14 days of the training course will receive no refund. You may substitute another attendee for the cost of any required pre-work.

Cancellations received more than 14 days before the training course are subject to a $250 service charge, plus the cost of any completed pre-work. You may substitute another attendee for the cost of any required pre-work.
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Six Thinking Hats in Business Process Management

Meeting Facilitation

A productive, efficiently run meeting can save thousands of dollars, create new ideas that help a company achieve financial success, solve major problems, and foster an atmosphere that motivates individuals.

Our certified de Bono Meeting Facilitators have vast experience in using over 75 techniques from Edward de Bono for focused, productive, and innovative meetings. We lead on-site and virtual meetings. Learn More!

On-site Training Seminars

Bringing a de Bono trainer in-house is oftentimes more cost-effective than sending employees to our events.

The training will take place at your location when it’s convenient to you and your team. These customized programs are delivered by experienced, officially certified de Bono trainers who are committed to innovation in processes, products, problem solving, & more. Learn More!

Trainer Recertification

Upcoming Events

Coaching

Are you preparing for an important meeting?

Our expert coaches will help you clearly define your meeting objectives and incorporate proven meeting facilitation tools and techniques that your group can use to work through important issues. This preparation will ensure you’re ready to lead your team to breakthrough ideas and supported, workable action plans. Learn More!

Course in Creativity

The search is on for how to assure your organization's survival and prosperity into the future. What's desperately needed, and often missing, from innovation strategies are proven, repeatable methods for producing creativity on demand.
Learn More!

Upcoming Course in Creativity Events

Upcoming Public Seminars

Cancellation Policy for Public Courses

Cancellations received within 14 days of the training course will receive no refund. You may substitute another attendee for the cost of any required pre-work.

Cancellations received more than 14 days before the training course are subject to a $250 service charge, plus the cost of any completed pre-work. You may substitute another attendee for the cost of any required pre-work.
Read More

de Bono Consulting is committed to innovation in processes, products, problem solving, and more.

Six Thinking Hats in Business Process Management

On January 24, 2002 Simona Adelina Popovici, Associate Director of Organizational Development and Employee Communications at CONNEX, made a research-based presentation at Dr. Edward de Bono’s First International Thinking Skills Conference.

The summary below provides information on the exciting benefits CONNEX realized after implementing the Six Thinking Hats within their organization.

WHO IS CONNEX?

A trademark of MobiFon S.A., the company that launched Romania’s first GSM network

A full communication solutions provider in post-paid voice services and pre-paid services, data and fax services, Internet Service Provider (ISP)

The first mobile telecommunications company to win a GSM license in Romania

The Market Leader in Mobile Communications in Romania

The only GSM operator in Romania to offer Internet services

Their network covers 80% of the country and 95% of its population, while its customers can use the roaming service in 89 countries, through 200 operators

Won the Best Management Award from The Economist three years in a row

Six Thinking Hats was applied to all Business Process Reengineering project phases. Here are some of the project’s results:

HOW WE SERVICE OUR CUSTOMERS

Average speed of answer reduced from 225 seconds to 40 seconds
Average calls per customer per month reduced from 3 to 1.2

ACTIVATION PROCESS

Point of Sales Process introduced – reduced activation time from 8 hours to less than 15 minutes

RETENTION PROCESS

Voluntary churn reduced by over 50%

BAD DEBT PROCESS

Reduced bad debt from 4% to 2.18%

KEY SUCCESS FACTORS

Leadership endorsement, sponsorship and support

Well-trained employee base

Successful application of “best business practices” and engagement of the “best minds” in deployment

Synergetic approach between People, Business Processes, and Systems

Strong culture – CONNEX WAY: Innovation, Empowerment, Result Oriented

WAS SIX THINKING HATS — USEFUL FOR THE BPR PROJECT?

This was the first real opportunity we had to practice and use the Six Thinking Hats training. And it worked!

This is a good sign that we can make efforts to concentrate on a specific matter and stick to that matter