Warranty and Return Information

Product Warranty and Disclaimer

Sigma Instruments warrants this product to be free from defects in materials and workmanship for one year from date of shipment. Sigma will, at its discretion, repair or replace any components that fail in normal use. Warranted repairs or replacements will be made at no charge. The customer is responsible for any transportation costs. This warranty does not cover failures due to abuse, misuse, accident, improper installation or unauthorized alteration or repairs.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE, AND IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY LIABILITY ARISING UNDER WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. IN NO EVENT SHALL SIGMA INSTRUMENTS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT.

Sigma Instruments retains the exclusive right to repair or replace the instrument hardware, software and other components SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

Sigma Instruments’ products incorporate a variety of sensitive electronics. Our products do not contain any field/user serviceable parts. Units found to have been taken apart may not be eligible for repair under warranty. Additionally, once a Sigma Instruments unit is opened or tampered with, it is not considered usable and must be serviced at the factory.

Contact Information:

Sigma Instruments Inc.

506 Thomson Park Dr.

Cranberry Twp. PA 16066

724-776-9500

Return Policy.

If you need to return the Instrument, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will be at the customer’s expense. Returns will be inspected prior to issuing credit. All Products returned within 30 days of delivery are subject to a 25% restocking charge, except for Products shipped-in-error.

Guidelines to return items:

Step 1:

Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, serial number and the reason for return. To obtain an RMA number and return instructions, please call Sigma Instruments Customer Service 724-776-9500

Step 2:

On all product returns, you are responsible for arranging shipment of the product back to the Sigma Instruments warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.

Step 3:

Certain Products are not eligible for return. These are:

Products that have deteriorated because of improper storage, handling, abuse or other factors.

Products that have been opened, partly used or which the labels or seals have been removed or tampered with.

Products that have been sold as part of special promotion or sale.

Products sold as used, refurbished or training units.

Products broken or damaged.

Terms & Policies

These policies supersede policies appearing on all other Sigma Instruments literature, and are in effect for purchases made after June 30, 2016.

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product or service discontinuation or typographical errors in advertisements

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.

All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.