Microsoft Lync 2010 provides a single interface on your computer that unites voice communications, instant messaging, and audio/video conferencing all at once. In this 3-hour hands-on instructor led workshop, attendees will learn how to start and sign on to Lync, learn how to navigate the Lync 2010 program window, learn about presence (availability status), add contacts to their contact list, and find help resources.

Next attendees will learn how to use the voice and video features of Lync, including how to adjust audio settings, how to make and receive a phone call, a conference call, and a video call. Attendees will practice transferring and forwarding calls and learn how to check for missed calls and voicemail messages. Instant messaging is another form of communication in Lync. Attendees will learn how to start an instant message, how to reply, and how to format text in an instant message.

Attendees will experience sharing their desktop or program window with someone else and see how easy it is to share files using Lync. Finally, the integration between Microsoft Outlook 2010 and Lync will be explored, including how easy it is to communicate with others from within an email message or calendar event.