T & Cs

Your privacy is important to us! The Mad Hatter’s Bookshop values your privacy and understands the importance of keeping your personal information secure.

Please be assured that we will never sell, rent or provide your private information to an unrelated third party without your express permission.

The only reasons we collect your personal information are to:

Fulfil orders you have placed on our website

Provide you with information regarding our products and services – this may be through email, telephone, snail mail or face to face contact (by our management, employees or our officially appointed representatives)

Allow you loyalty discounts on your products

If you would like to view or alter your personal information (or remove yourself from our contact list), please contact us and we will promptly assist you.

Your credit card details are not stored on our site and are provided directly by you to our secure payment gateway provider or via Paypal.

Event Preorders

For event tickets preorders are available on our event ticket tab approximately 30 days in advance of the event. Event tickets are final and no cancellations or refunds for event tickets paid in advance.

Shipping Cost - Australia and New Zealand

For orders shipped to Australia or New Zealand, postage is a starting fee of $7.99 with an extra $3 per book. Orders over $100 have free postage.

Items will be shipped within 3 days of receipt for all in stock items. When pre-ordering a book delivery will be within 7 days of the release date where possible. For out of stock new orders most deliveries will be within 2 weeks

Shipping Cost - Overseas

For orders shipped to Australia or New Zealand, postage is a starting fee of $7.99 with an extra $5 per book. Orders over $300 have free postage.

Sometimes you may need to return an item to us.

Before returning any items please contact Customer Service to discuss your reason for returning your book.

Below are our policies regarding returns. Please read these before contacting us as they may answer your questions.

The Mad Hatter’s Bookshop complies with Australian Consumer laws regarding returns and refunds. Please choose carefully as we do not offer refunds for change of mind or if you have selected the wrong product (for more information about any of our publications or resources please contact our us on 07 3393 5130 before placing your order and we will be happy to assist you).

Credits or exchange on returned goods are only available under these conditions:

1. You must contact us to advise of an error in your product within 14 days. In-store or Click and Collect orders can only be exchanged for other products within 30 days of purchase. No refund is given for change of mind.

2. If the goods you received were not what you ordered, or we have made an error in fulfilment, we will supply you with a Reply Paid address so there is no cost to you in return postage.

3. If the goods you received were damaged on arrival, we will supply you with a Reply Paid address so there is no cost to you in return postage. In these circumstances, we will replace the damaged item with exactly the same item in non-damaged condition. No refunds or exchanges are possible.

4. All returns must arrive to our warehouse in original condition. Any damage in shipping due to inappropriate packaging (when being sent back to us) will unfortunately result in the rejection of your returns/credit or exchange request.

5. Items that were out of stock and have been purchased specifically to fulfil your order are not returnable. Neither are special orders, DVDs or sale items.

6. We do not accept returns for change of mind or if you have selected the wrong product.