About Zang

Zang is a completely customizable cloud-based business phone service and Tenfold instantly integrates with Zang and allows for full transparency into the insights that matter most to your business. Tenfold also enables key business decisions to be... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Zang, allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Zang

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Zangintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

About Telnet Worldwide

Founded in 1998 by Mark Iannuzzi, TelNet Worldwide is based in Troy, Michigan. It is a leading provider of essential business communications products and services. TelNet Worldwide’s leadership team includes CEO Mark Iannuzzi, COO and CFO Rick Riordan, VP Sales and Marketing Mark Swope.

TelNet Worldwide’s offerings combine the advantages of the traditional TDM-based network system with futuristic IP-based technologies, including converged voice, data, and connectivity solutions. TelNet Worldwide, Inc. provides various business solutions, such as voice and data, private line, local service, collocation, conferencing, fax to email, Hosted PBX, T1 Internet, PRI connections, and enhanced services. TelNet’s Business Voice Solution—OfficeEdge—is a complete hosted PBX that can leverage the power of SIP trunking to cut call costs. The phone system integrates data and voice communication to unify communications. OfficeEdge’s auto attendant feature gives companies better control over call routing. OfficeEdge complete comes with a disaster recovery plan to cover any contingencies and ensure business continuity.

Superior Contact, a TelNet company, provides call center solutions that advanced includes features such as live answer, chat, IVR, email, website, and social media integration for improved customer satisfaction. The automated solutions on the system can help boost productivity by assisting in routing calls appropriately and delivering self-care instructions. Easy access to business process and technical support teams of Superior Contact is a bonus.

About Zang

Zang is a completely customizable cloud-based business phone service and Tenfold instantly integrates with Zang and allows for full transparency into the insights that matter most to your business. Tenfold also enables key business decisions to be made with complete data integrity and an immediate contextual view of the customer.