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Shipping Options:

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

JP Post Small Packet

Your order will be shipped to you via Post Small Packet. A lower rate than EMS for smaller articles up to 2 kg. Although not as insured as EMS, it is a more economic choice for international shipping. Depending on the destination, the delivery date might vary.

Payment Options:

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

[TIMEGARDEN Shipping Information]

How to calculate your total cost for International customer.

[ Your total cost] = [Unit price]+0 (Japanese TAX) + [Shipping cost]
Order step have Japanese Tax (Automatically), but TIMEGARDEN will change to the correct price after finished ordering.
TIMEGARDEN shop of Rakuten policy: We don't need Japanese TAX.

Payment Method

[The first customer]
We kindly ask for our international customers to pay by PayPal.
Please choose Paypal for the "Payment Method". If you do not have a PayPal account, please kindly open an account before you make an order.
■Credit Card
We accept Visa, MasterCard, JCB, AMEX and Diners.
■Paypal
We also accept payment by PayPal. Please note that if payment through PayPal cannot be confirmed within 5 days from the order confirmation e-mail date, order will be cancelled automatically. We accept currency only [JPY]

Customs Clearances and Duties

Import duties and taxes may be applied upon customs clearance into your country.
Please pay such costs directly to the delivery agents or the customs office upon delivery.
For details, please contact the customs office of your country.

Shipping /Delivery

■About delivery & shipping fees
1)After order, an automatically reply in Japanese will be sent to you. Please note that the shipping fees mentioned in this e-mail are for orders to be delivered to an address within Japan and not applicable for delivery outside of Japan.
2)Soon you will receive an e-mail with the correct shipping fees and total price from our shop. Please check the total amount due.
3)Your ordered items will be shipped out only after your payment is received.

■Delivery Time
The delivery time is estimated to be approximately 5business days after shipment.
Please understand there will be delays depending upon customs clearance and other various conditions of transportation.

■Items by Country
Policies regarding prohibited and restricted goods differ from each country of destination. Please click on the following links for popular destination countries (USA, Canada, UK, Germany, Taiwan, Hong Kong, Korea, China, Singapore, Thailand, Australia, New Zealand).http://global.rakuten.com/en/help/contraband/
* Please contact EMS for information on other countries

■Cancelation Policy

Please understand that we will not accept cancellation in any case for international orders.
We will cancel your order if the payment had not been properly made until the due date.

■Consumption Tax

We will not charge customers with Japan’s consumption tax.
However, consumption tax is included in the automatic reply e-mail (the e-mail sent immediately after your order completion),
therefore, we will be sending you a “Thank You” e-mail mentioning the total order amount with the consumption tax excluded.