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Synopsis

Making every health door the right door: establishing the New Zealand national telehealth service

New Zealand in 2015 started a journey towards ‘at scale’ virtual health care series against a backdrop of “every door being the right door”. Significant progress has been made – this is the story.

Biography

Andrew’s background is in the health sector where he has held roles in transformation, strategy, human resources and change management. He first got involved with Homecare Medical to develop our telehealth and mHealth strategy and is now fully onboard as Homecare Medical’s first CEO. In this strategic and operational leadership role, Andrew is responsible for realising the vision the Government and Homecare Medical have for the new national telehealth service. He played a key role in leading the ‘transition’ team to fully integrate services to Homecare Medical.

He is now focussed on expanding the capacity and reach of health, wellness and counselling services to enable all NewZealanders to access quality care and support within their community in a way that is relevant to them personally. He is also responsible for ensuring Homecare Medical continues to be a trusted service, seamlessly connecting people with the right care and support.

Before joining Homecare Medical, Andrew had a strategic leadership role with Vigil Monitoring that specialises in real-time health monitoring technology. Andrew worked with Vigil’s partners to deliver solutions to the market. Prior to this he was responsible for planning, service development and transformation for St John. In this role he led the development of the first national plan for the ambulance service, including health sector engagement.

In his roles at St John New Zealand, Vigil Monitoring and now leading Homecare Medical developing and delivering a new integrated national telehealth service, Andrew’s focus is always on doing the right thing for patients and the sector, a passion for better, being motivated by quality, and pokohiwi ki pokohiwi (standing shoulder to shoulder).

He’s been described as a disruptive visionary – which is true but makes him cringe.