Extraordinary Customer Service

ID : 10462

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You''ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.
Agenda
Unit 1: Understanding Your Customer
Why customer service is important
Knowing your customer
Customers are constantly evaluating you
Basic customer service skills you may not have thought of
Unit 2: Setting Customer Expectations
Analyzing customer contacts
Developing internal customer targets
How to easily exceed your customers'' expectations
Unit 3: Developing Effective Processes
What is working for your customers
Re-engineering your process
Ways to give the best information
Handling complaints
Unit 4: Marking Customer Service Extraordinary
Tweaking the customer''s experience
Telling the world how great you are
Having fun