Patient Experience Representative

Patient Experience Representative

Department Patient Experience Location STPH 1202 S. Tyler St. Covington, LA 70433 Schedule Full-time Shift Day/Evening shifts Hours 4:30a-6:00p Requisition Number 10159 About St. Tammany Parish Hospital St. Tammany Parish Hospital is a full-service acute care facility committed to providing world-class healthcare while using the latest technology. We are the second-largest employer in the parish and have been delivering quality healthcare since 1954. St. Tammany Parish Hospital partnered with Ochsner Health System in 2014 and together we are focused on increasing local access to care, improving quality and reducing the cost of healthcare for area patients. Job Details Summary of the Job: The Patient Experience Representative must create a welcoming environment for patients, visitors, and staff by responding to requests for information and assistance. Patient Experience Representatives work at Information Desks. The Representative is responsible for greeting patients and/or visitors as they enter, making eye contact, identifying needs, documenting information and directing appropriately. The Representative will establish rapport with the patient or family member in an effort to create a positive experience. The Representative will monitor the patient and/or family as long as they remain in the area, making sure any special needs are met. The Representative will assist with certain operational aspects of the CARES Program and the patient satisfaction survey process, including follow-up letters, maintaining logs, and/or phone calls. The Patient Experience Representative works various shifts from 04:30 AM to 6:00 PM Monday through Friday and 6:00 AM to 6:00 PM on weekends and holidays. Minimum Qualifications: High school graduate or equivalent required. College degree preferred. Two years of experience working with the public in a customer service related field; hospital/medical experience helpful. Must have excellent customer service and communication skills, and enjoy working directly with the public. Strong computer skills are required. Must be able to work under pressure and with minimum direct supervision. Professional appearance and attitude a must. Must be able to work a flexible shift, covering for coworkers when needed. Physical Demands: Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting up to 50 pounds is required. Physical Effort required: Constant (67%-100%) – talking, hearing, seeing Frequently (34%-66%) – NONE Occasionally (1%-33%) - lifting, carrying, pushing/pulling, climbing (stairs, ladders, poles, etc.), balancing, stooping, crouching