Contact Center Software

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GetApp offers free software discovery and selection resources for professionals like you. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users.Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews.At GetApp, our comprehensive software listings, verified user reviews, software evaluation scorecards, product comparison pages and articles will empower you to make confident and well-informed purchase decisions.

VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features...
Read more about VanillaSoft

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.
Read more about Nextiva

Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
Read more about Salesforce Service Cloud

Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.
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Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results.
Our...
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CrazyCall is cloud telephony solution for business which allows sales professionals to replace their handset with a CRM-enabled, web-based software that offers call recording, local telephone numbers, lead generation, real-time reporting, cold-call campaign automation, and more
Read more about CrazyCall

InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface
Read more about InfoFlo

Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls to increase the effectiveness of sales conversions and win more deals. Sales team members can work together to produce winning sales tactics.
Read more about Gong.io

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is...

8x8 helps you serve your customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP phone service to hosted contact centers to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1. Experienced. Reliable. Proven.
Why Should You Do Business...

Twilio Programmable Voice enables organizations to build a custom call experience using a scalable API, and control communication using code. Users can embed calling into any application to enable conversations via any platform. The Voice API allows users to make, manage and route calls to anywhere.

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox...

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day...

Sideline lets you easily separate work and personal communication. Features like business texting, team number, auto-reply, and a separate caller ID let you easily divide your work life from your personal. Now you can replace your entire work phone system with one simple app.

PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application for all of your business communication needs. Work happy knowing that Streams will allow you to communicate in any medium that your team requires.

With DialMyCalls you can record a message and send it to a list of phone numbers in seconds. We can also send text messages and e-mails which allows you to communicate with people 3 different ways. Our web-based system lets you access your account from any computer or mobile device, even a toll-free dial in number to send our broadcasts.

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we...

Truly understand your customers by requesting and responding to input at key points along the entire customer journey. With Clicktools, you can transform the customer experience to consistently drive improvements and profits.

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities.
By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give...

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.
Oracle´s RightNow products aim to help users offer a...

MiContact Center from Mitel includes a range of basic and advanced solutions for contact centers of all sizes. There are several solutions covering informal contact centers, small contact centers, large-scale contact centers, outbound contact centers, and Microsoft Lync-based contact centers.

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat, web call-back and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive on-premise Call Center technologies. It is...

CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&amp;G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing,...

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form &amp; document sharing.

A technical interactive troubleshooting guide platform that transforms how companies reduce troubleshooting time, fixes issues on the first visit, transfers skills and reduce training time of new employees.

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to...

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact...

CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS.

SolusOne is a Canadian owned and operated company. We specialize in B to B VoIP Solutions, Call Center Solutions, and Software. We can provide you with all the Products and Services you will need to manage Calls, Agents, Customer Relations, and Reporting.

Ottspott lets you, in a few minutes, to set up a business telephony for your Sales / Support teams.
You can choose your numbers in more than 40 countries (and 9000 cities) or decide to port them and connect them to your business applications (Pipedrive, Intercom, Salesforce, Zendesk ...)

thinQ is a cloud communication platform designed to help contact centers, telcos and enterprises control all aspects of their inbound &amp; outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve agent productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from more than 80 countries, and track and display team performance in real-time.

Samespace is a platform that simplifies communication for customer-facing teams like sales, support, and contact centers. Businesses can seamlessly engage with customers using voice or chat, monitor conversations as they happen and manage teams at scale.

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