A: I did submit a ticket on Wednesday. I have no way of checking on the status of the ticket when logged into Give so I posted in the forums after not hearing back from anyone in 24 hours. I will resubmit a ticket now though.

ORIGINAL TICKET:
If you need to reference this ticket for any reason, this is your ticket number:
#5271

RESUBMITTED TICKET:
If you need to reference this ticket for any reason, this is your ticket number:
#5303

OK, I found your ticket and we responded within 2 hours. Here’s the screenshot. Please review that and let me know if you have further questions and I’ll do my best to answer from here so we can get this wrapped up for you:

Also, from what I’m seeing there, it looks to me like you have the TEST credentials entered, but maybe not the LIVE credentials. Or you have the credentials swapped. Make sure you review our docs on the API credentials carefully:

I have turned off all the plugins and am still getting the error message. However, when poking around in PayPal, it looks like I did not enable the feature that allows me to directly accept payments via cc. I have enabled that feature, but it requires some sort of verification by Paypal. Once I get confirmation of the feature being enabled, I will test again and we can go from there, I guess.

Thanks for your help with this. I just wish I knew why I’m not receiving your emails.

Choose “I am responding to your request to contact Give” as your option and provide the link to this support ticket so we know what your contact is in reference too. Hopefully you’ll see our replies there. Thanks!