Getting Your Engagement Ring Sized

Your Ring Purchase includes a Complimentary Size Adjustment

Take advantage of purchasing with Serendipity Diamonds by benefitting from a free size adjustment. We provide free size adjustment for both Engagement Rings and Wedding Rings available within 2 months of receiving your ring. Please read the following guidance notes to understand limitations for this service.

How to arrange a size adjustment

Place your Engagement Ring in the small pocket box, (or use the larger box for Wedding Rings) placed in a sealed padded envelope. Include a note with the original order name (of client), return address, contact details and a note of the finger size required. Send your parcel by Royal Mail Special Delivery in the UK (or by insured / tracked mail /courier outside the UK) to the following address.

Serendipity

186 High Street

Ryde

Isle of Wight

PO33 2PN

If you are not eligible for a free size adjustment we will confirm the cost of work before we begin any work. All sizing and repair work carried out is done on a non-profit basis, working at our own cost price for all existing clients.

Upon receipt we will notify you that your parcel has arrived safely with us.

Insurance

All items in our care are fully insured. However, it is the senders responsibility to ensure that items are adequately insured when they are sent to us. You can request a maximum cover of £2500 when you send your parcel with Royal Mail Special Delivery. We recommend basing the cover of a new purchase on the cost price of any newly purchased item. If you require inward insurance above this value, we can make arrangements for additional cover. Please contact us to discuss this further.

Which ring types are included?

We provide a complimentary re-size for plain Wedding Rings and Engagement Rings. Please be aware of the following ring styles which are not included in this service.

Where sizing is possible, the following styles will be subject to a charge covering our cost for the work involved.

Free size adjustments do not apply to :

Diamond Eternity Rings

Diamond Wedding Rings

Engraved/customised Wedding Rings

Engraved/customised Engagement Rings

Concave Wedding Rings

Special offer rings

Patterned, inlaid or bespoke Titanium and Zirconium rings

Mount only purchases

Why are some styles not included?

Some styles of ring are not included with a complimentary resize because we have to consider these items on an individual basis. Details have to be considered such as engravings which may need to be re-applied following sizing. Please contact us for any further guidance in any of these matters.

How long does it take?

Please allow approximately 1.5 weeks for work to be completed. Any payment for resize or repair work can be arranged prior to re-delivery. Please note that we will only charge for the return delivery cost of £10.00 to return your re-sized ring.

Further Conditions

We will provide a complimentary size adjustment within 2 months of your delivery date. Please follow our guidance on sending an item to us for details on how to post your ring back.

We allow a size adjustment up to a maximum of two finger sizes different to the original order.(Larger or smaller) Greater size adjustments will be subject to our own cost price for the work involved which is quoted for on an individual basis before any work commences.

Please ensure that you send a detailed note with your item, stating the new finger size required. You will need to cover the cost of returning the item to us by Special Delivery (UK) or tracked postage / courier outside the UK.

Recent Customer Reviews

Service rating : It was great to meet the team and experience the amazing service Mark and co provide! I will definitely be going back!Product : The earings are absolutely stunning!!

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Many thanks for leaving us a review on the service you received from Serendipity. The whole team fo ...

31-Aug-2019

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Service rating : Serendipity Diamonds make the whole experience of purchasing a beautiful piece of diamond jewellery a pleasure. From start to finish they have proved themselves to be welcoming, honest and knowledgable, going that extra mile to find that special diamond that’s right for you. Drina gave...

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Service rating : Hello, First of all, thank you so much for leaving us a review. It's fantastic news you found the whole expe ...

18-Aug-2019

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Service rating : The service was amazing, any queries I had during the process were answered quickly and the people were very nice when I went to pick up the ring. Would 100% recommend them.Product : The product is exactly what I was looking for and was made beautifully

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18-Jul-2019

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Service rating : Very friendly service with good communication along the ordering process. The product itself is also very beautiful and was appreciated by the recipient. It was my second time ordering and would definitely think about ordering again.Product : Good quality and beautiful

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Service rating : Hi there, Thank you so much for leaving us a review on the service you received from Serendipity. We are pleased ...

02-Jul-2019

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Service rating : Delivered on time, very good products as always.Product : Bought for my wife's birthday, will look lovely on.

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Service rating : Hi, We are so pleased to hear you are happy with the service received from Serendipity. It's great the parcel was ...

16-Jun-2019

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Service rating : Clear ordering experience. Delivery on time as expected. Quality of product excellent.Product : Wife loved it- Just what she was wanted.

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17-May-2019

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Service rating : Amazing service. Bought an engagement ring and a wedding ring and both experiences were 5 star service and quality.Product : 5 star quality and service.

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Service rating : Thank you so much for taking the time to leave such a lovely review, we are so pleased that our service has met y ...

17-May-2019

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Service rating : The staff were very efficient and polite, I couldn't fault the customer service from everyone I spoke to and I am made up with my ring. Would highly recommend.Product : The ring looks great! I'm very happy with my wedding band and the added personal touch with the date on it...

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Service rating : Hi there!Thank you for leaving us a review on the Service you received from Serendipity. It was an absolute pleas ...

Service rating : Fab company to order from! I ordered a ring with engraving on it and they were really helpful and kept in contact with me throughout the process from start to finish! The ring arrived and it was exactly what I was looking for!!Product : Beautiful ring! Lovely people to order...

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Thank you for leaving us a review today, and for leaving such kind words. It was a pleasure to help ...