Knowledge Base

What Can I Do If the Mouse Pointer on My Dell WebPC Does Not Move Smoothly, and How Do I Clean My Mouse? - Technical Tip - 161686

The Mouse Pointer on My Dell WebPC Does Not Move Smoothly

Natural airborne particles, household dirt, lint, etc., collect on the internal mouse rollers that impedes their ability to roll smoothly. The internal mouse rollers and ball require periodic cleaning. To clean the rollers and ball, perform the following steps:

With the system shut down, turn the mouse upside down and then rotate the round plastic bezel around the roller ball counterclockwise. You can now remove the bezel and the roller ball inside the mouse.

Use a very mild soap and water combination to clean the mouse ball -- be sure to dry it thoroughly with a lint-free cloth before replacing it.

To clean the internal rollers, gently use your fingernail to remove the small ring of dirt, lint, etc., that has collected around each roller and remove any loose lint or other debris from inside the mouse.

NOTE: If you are having trouble cleaning the rollers, try using a cotton swap and rubbing alcohol.

After cleaning your mouse, clean or obtain a new mouse pad.

If you are still experiencing problems, consult the Dell Knowledge Base by going to Dell Support click the Fix-It link, then click Dell Knowledge Base and search for troubleshooting documents related to the problem.

If you are unable to resolve the problem, launch the Dell Resolution Assistant and run the diagnostic test for the component in question

You can learn how to use E-Support by pressing the E button on the front of your Dell WebPC. Once the Dell Resolution Assistant is open, click on the LEARN tab on the right hand side of the browser, and then click on the Learn how to use E-Support link at the top.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.