online banking experience

During a recent evaluation of a group of banks on customer effort levels required to interact in areas like branch banking, mobile websites, customer assistance and online banking, the results showed that the 45 to 65 age group, the most frequent bankers exerted the most effort to bank online.

The 27,000 members of the $261 million Alpena Alcona Area Credit Union in Alpena, Mich., can now deepen their online banking experience with a new personal financial management solution, the credit union said.