centers

Modern enterprises face increasing pressure to deliver business value through technological innovation that leverages all available data. At the same time, those enterprises need to reduce expenses to stay competitive, deliver results faster to respond to market demands, use real-time analytics so users can make informed decisions, and develop new applications with enhanced developer productivity. All of these factors put big data at the top of the agenda.
Unfortunately, the promise of big data has often failed to deliver. With the growing volumes of unstructured and multi-structured data flooding into our data centers, the relational databases that enterprises have relied on for the last 40-years are now too limiting and inflexible. New-generation NoSQL (“Not Only SQL”) databases have gained popularity because they are ideally suited to deal with the volume, velocity, and variety of data that businesses and governments handle today.

Business leaders recognize that their industries and markets are either being disrupted or have the potential to be disrupted by nimble digital players. In order to compete, senior IT leaders need to modernize their data centers.
In this Forbes Insights Executive Briefing, learn how to embrace an agile data infrastructure, modern data protection, and intelligent operations to reap the benefits of a truly modernized data center.

Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually can’t meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Cloud’s Express Connect is the perfect solution for them

Software-defined architectures have transformed enterprises
seeking to become application-centric, with many modern
data centers now running a combination of cloud-native
applications based on microservices architectures alongside
traditional
applications. With application owners seeking publiccloud-
like simplicity and flexibility in their own data centers,
IT teams are under pressure to deliver services and resolve application
issues quickly, while simultaneously reducing provisioning
time for new applications and lowering costs for application
services.

Modern application architectures such as microservices are changing the way that modern enterprises run their infrastructure.
Enterprises have become application-centric, investing significant effort and resources on continuous delivery goals and DevOps
practices to achieve automation of routine IT and operations tasks. And now with the emergence of containerized applications, it
is critical to re-evaluate how application services are provided across data centers and multiple cloud environments.

Software-defined architectures have transformed enterprises to become more application-centric. With application owners
seeking public-cloud-like simplicity and flexibility in their own data centers, IT teams are under pressure to reduce wait times to
provision applications.
Legacy load balancing solutions force network architects and administrators to purchase new hardware, manually configure
virtual services, and inefficiently overprovision these appliances. Simultaneously, new infrastructure choices are also enabling IT
teams to re-architect applications into autonomous microservices from monolithic or n-tier constructs. These transformations
are forcing organizations to rethink load balancing strategies and application delivery controllers (ADCs) in their infrastructure.

Hyperconverged Infrastructure eBook Guide for the Enterprise
Abstract. Business expectations and demands on the data center are increasing and the impact on today’s data centers is staggering.
Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that they’re always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure.
What if your IT teams can take workloads off the traditional IT infrastructure and migrate it to a purpose-built solution that integrates compute, memory, storage, and virtualization? This is what Hyperconverged Infrastructure is all about. HCI appliances deliver extreme reliability, dependable security, extensive and predictable scalability, simplified management, and faster time-to-value.
Download this premium guide to understand

Hyperconverged Infrastructure eBook Guide for the Enterprise
Abstract. Business expectations and demands on the data center are increasing and the impact on today’s data centers is staggering.
Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that they’re always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure.
What if your IT teams can take workloads off the traditional IT infrastructure and migrate it to a purpose-built solution that integrates compute, memory, storage, and virtualization? This is what Hyperconverged Infrastructure is all about. HCI appliances deliver extreme reliability, dependable security, extensive and predictable scalability, simplified management, and faster time-to-value.
Download this premium guide to understand

Business expectations and demands on the data center are increasing and the impact on today’s data centers is staggering.
Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that they’re always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure.
What if your IT teams can take workloads off the traditional IT infrastructure and migrate it to a purpose-built solution that integrates compute, memory, storage, and virtualization? This is what Hyperconverged Infrastructure is all about. HCI appliances deliver extreme reliability, dependable security, extensive and predictable scalability, simplified management, and faster time-to-value.
Download this premium guide to understand how HCI can
• Provide the resilience, scalability and performance to

Chatbots are hungry and knowledge management is the secret sauce.
Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences?
The answer is knowledge management.
Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.

What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months!
Download this eBook and learn:
How to calculate ROI and time-to-value in different types of small contact center profiles
What factors to consider when selecting a cloud vendor
Three common myths about the cloud

Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning.
Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The
focus was to change behaviors, develop skills, encourage sales, and drive outcomes.
Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft:
Increased productivity through gamification
Drove agent performance with rewards, to change behaviors and business outcomes
Improved agent knowledge and ability to apply the new information learned.

Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
Increased emp

Modern data centers based on hyperscale, leaf-spine switching
architectures are growing so large and complex they are outstripping the
capacity of operators to engineer, configure and manage these networks
using traditional tools and techniques. As a result, data center operators
are looking for new ways to automate workflows, maximize uptime and
increase operational agility while reducing operating costs

The enterprise data center has undergone several major shifts since the introduction of
computing as a business resource. Data centers have evolved from mainframes to client/server
to virtual servers, and then to being “software defned,” and fnally to their current state of disaggregation. Today, we sit on the precipice of the next major data center transition—the evolution
to an intent-based data center (IBDC) (Exhibit 1). Each transition saw the cost of computing
decrease and the importance of the network increase, and each enabled organizations to boost
the efciency of their data center operations and improve asset utilization—ultimately leading to a
better experience for users

IT organizations are facing new challenges as a result of digital transformation,
widespread cloud and SaaS adoption, mobile proliferation and pervasive IoT
deployments. They must build and operate their internal data centers to deliver
high availability for mission critical applications, rapidly onboard new applications
and scale capacity on demand – all within the mandate to be cost competitive
with infrastructure as a service providers (IaaS) like AWS and Azure. They are
architecting and building new Intent-Based Data Centers to deliver private cloud
services to their internal and external customers.

KEEP YOUR TEAMS MOVING AND PATIENTS SAFER
More and more patients are turning to Ambulatory Surgery Centers (ASC) for outpatient surgeries, diagnostic testing and preventive procedures. Case volumes continue to rise and competition for patients is intensifying. At the same time, reimbursement rates are declining. How are ASCs thriving in this rapidly-changing climate? By incorporating sophisticated data capture solutions throughout the patient journey, ASCs are enhancing patient safety, improving clinical work flows and reducing overall costs.

In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices.

To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can:
-Upgrade your support centers to deliver omni-channel customer care.
-Introduce self-service and AI without sacrificing the human touch.
-Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service.
This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.

At the heart of the Data Solved promise are three core attributes - People Powered, Technology Focused and Infrastructure Invested. We leverage our strong, diverse team of more than 700 employees to enable our Powered by People motto and deliver on our promise. With 24 data centers on four continents, we are poised to deliver world-class infrastructure and value added technology services to our more than 1,000 customers in North America, Europe, Asia and Australia.

The tipping point has arrived. Large enterprises are planning their next-generation datacenters around flash-based storage, and for good reason. Flash arrays provide read and write performance that is orders of magnitude faster than spinning media at a total cost of ownership that is on par with disk and will soon be lower. The benefits not only include improved application performance, but more consistent performance, lower latency, reduced storage footprint, streamlined storage administration, and lower operating costs. These advantages are too beneficial to your business to ignore. That’s why flash is becoming the standard for new storage investments.

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