That type of response doesn't help Kobo's reputation and if I hadn't been happy with my original Kobo for the previous 12 months I most likely would have abandoned Kobo as a total waste of time and money.

Harley; I am with you 1000% on this. I do feel that Kobo really fell down on this issue; I was close to moving up the food-chain at Kobo to escalate to senior management how we all felt; luckily, the day I was set to do this was when 1.9.10 was released.

I *DO* hope that the Kobo product team has learnt from this; sure they had other issues to handle as well (the release of multi-lingual support was required for the German release date) but..... leaving a bad taste as they did in the mouths of their ardent, early adopters, is inexcusable.