Find your past due subscription in the list. The amount past due will be in red.

Select Pay now, and then follow the instructions to pay the balance due.

Note If your subscription is past due, adding a prepaid code will not settle the balance you owe. You’ll need to settle the outstanding balance using the steps above before redeeming your prepaid code.

Solution 3: Update your billing information

Make sure your billing information is up to date. To do so, see one of the following pages: