Bytesloader’s got a new update

Dear Bytesloader Community,

A few days back, we rolled out the update to our website (check it here). The update brought in a broad change in the way how each one of you has been using Bytesloader for all this while. Our design and product philosophy has always been about one core principle – We want to make your sessions on the website purely transparent and visible by reducing the clutter, doing multi –tasking and providing a fast, safe and seamless experience.

A vast majority of our users come back to us several times a month and sometimes several times a week to experience the ultimate downloading platform. When we embarked on our redesign, we wanted to create an absolutely simple repeat experience for our returning user, while keeping the new user experience simple and easy. One of the ways we wanted to make your downloads more personal was to make a “Dashboard” which includes your recent downloads, current downloads, and your personal file manager. By doing this, we were hoping to create an experience that doesn’t require you to browse here and there in different pages for file manager and then coming back for the downloads (as in our previous version). After all, we don’t make downloading just easy, but managing the downloaded files a lot easy.

We are almost a week old with this update now and the feedback that we are receiving tells us that we are not creating delight for you – Creating delight is something that you have come to expect of us and that’s completely not OK for us to not achieve. Many of you have written to us stating as to how it has become harder for you to use our website and the speed issues also. A lot of comments are around the server speed, errors while zipping downloading and problems in managing the files.

We want to unconditionally apologize to you for the inconvenience caused and we hope that with this new update, we have managed to make a hassle free use of the website. Clearly, there have been gaps in our judgement on what’s a great experience for you and also the way we interpreted the data that we got from our beta community, focus group discussions and user testing results. What we believed would make your experience better has not achieved that goal and it’s not OK for us. It’s not OK for us to have a product experience that doesn’t set you up for delight.

The tech team has worked extremely hard to incorporate your feedback and released an update that addresses many, if not all of your concerns. We are confident that the update will get us back on track and help us win your trust and support back.

We want to thank you for your support and patronage through these months and we want to reassure that the only success criteria is to wdelight you, every single time. Please do keep writing to us about what you think about Bytesloader and your feedback is the single most powerful tool for us make our product better and delightful. Our email is contact@bytesloader.com