Customer Care Team

One call can make a big difference

If you’re starting to think about elderly care, it can be hard to know where to begin. That’s why our free helpline is here to help you every step of the way, from information on how to pay for care to advice on finding the right type of care home for your loved one’s needs.

Mostly importantly, this service is available to everyone – not just existing Bupa members.

For advice from people that understand

We’re here to support your whole family with planning for the future and making the most of later life. Our care advisers will listen, provide information and help you find the right solution for you and your loved one.

We can give you free, helpful advice if:

you’re starting to think about care for yourself or a loved one

you have questions about paying for care

you need help finding the right care home

you’re not sure where to find answers to your questions

We can help you with

Finding the right care home

We can help you find a care home that caters to your needs and location requirements.

Need advice on where to start?

^ Lines are open 8am to 6:30pm Monday to Friday and Saturday 9am to 12:30pm. We may record or monitor our calls. Calls will be charged at local rate and will count towards any inclusive minutes from mobiles.