The Utility
Collections Department handles a variety of duties related
to
utility service in the City of Lufkin. They are responsible
for billing and collecting water, sewer and sanitation
accounts.

Water and
sewer accounts can be paid in person any time between 8:00
am and 5:00 pm, or through the Drive Thru between 7:30 am
and 5:00 pm at City Hall 300 East Shepherd, room 126 or by
mail, by electronic fund transfer through the customers
bank, (for an
application
call 633-0254) or in the night depository
located through our drive thru window.

Water,
sewer and solid waste accounts are billed monthly. The water
portion of the bill is only for the water that passes
through your meter. If you use a lot of water outside or
have a swimming pool it would be to your advantage for you
to purchase a water only or irrigation meter. The water only
meter will not, of course, have any sewer charges.

Any water
leak, no matter how large or small can increase your monthly
bill dramatically. The most common undetected leak can be a
running toilet. If you discover a leak or notice a
substantial increase in your monthly bill contact our
customer service representative at (936)633-0220 or (936)
633-0291 and they will be glad to assist you.

The solid
waste charges on your bill are a standard set rate for
residential customers. This rate will remain the same from
month to month (changing only if the rate is increased). For
information on your sanitation charges contact (936)
633-0281.

Commercial
rates may vary according to the route schedules of
individual accounts. There are also separate rates for
recycling. Sanitation charges applicable only to customers
inside the city limits of Lufkin.

It is
important to remember that easy access to the water meter is
necessary in order for us to read your meter and bill your
account. Our meter readers face daily challenges when it
comes to obtaining readings. Everything from rain, mud,
ants, and dogs are not unusual for the readers to deal
with. It is productive to both parties involved if property
owners (or renters) would attempt to maintain the ground
around their meters. High grass or ant mounds are the most
common problems.

If you have
any questions concerning the reading on your billing the
simplest solution is to turn all water off in the house, go
to your meter and write down the current reading.
Subtracting the reading on your card from the reading you
just obtained would show you how much water you have used
since the last reading date. You will also notice either a
sweep hand or a small triangle on the face of the meter.
These are your leak indicators. With the water off these two
do not move, if they do move or fidget this would indicate
to us that you may have a leak. The most common leak is the
toilet. If you believe you may have a toilet leak, inform
our cashier of your suspicions and they will give you a dye
test packet. This way you can make any necessary repairs as
soon as possible.