eBusiness Account Support

Options currently available with a Walker and Associates eBusiness account include:

Order/Shipment Tracking

Order Status

Shipment Notifications

Pricing and Availability

Quote Creation

Invoice Look Up

RMA Creation and Status Updates

Additionally, it is possible to turn on Online Ordering Capabilities for your company, from which you can then shop from tens of thousands of items using an online shopping cart. (Certain limitations may apply to activating this feature for an account. Customers are encouraged to discuss requirements with Walker in order to maximize all available resources.)

Simply click on the "Reset Password" button on the log in page of Walkerfirst.com. Your registered User ID is your email address. Enter your email address and you will receive an email message with instructions for resetting your password.

Since accounts are tied to your email address, your account will become invalid once your email address is discontinued by your network administrator. All data in the account, however, remains intact and available for other users within your company.

Yes. Walker will not sell your personal / business information to third parties. In addition, when you pay by credit card for Walker services and products, your credit card information is not stored by us, but is securely passed to the credit card companies. Users can also access their personal information to make changes and request themselves removed from the system. To view Walker's full Privacy Policy, click here.

The "Qty Available" data displayed is provided as "real time" system data, reflecting currently available inventory levels available in Walker's warehouse. "Qty Pending Delivery" data represents existing orders already in place with the respective product manufacturer or supplier. It is not necessary to place a call to validate availability data.

Standard Lead Time refers to the length of time estimated by manufacturers to provide finished goods when they are not available in stock at Walker and Associates. This may or may not refer to production time only, and may not include time required to ship product to Walker's distribution center. Standard Lead Time is dependent on the manufacturer's production schedule and is an estimate only. For any item showing a zero quantity available, a delivery date can only be confirmed once ordered. Lead times, however, are subject to change based on many factors including production time, raw product supply chain interruptions, weather events affecting shipment, new production that is previously allocated to open orders, etc. Once orders are placed, Walker provides expedited requests to manufacturers in efforts to meet or improve on published Standard Lead Times. Every effort is made to keep customers informed on changes in lead time that will impact timely product delivery.

Sales Offices

Walker and Associates is headquartered in Welcome, NC where an Inside Sales office operates. A second Inside Sales office is located in Alpharetta, GA. Walker's Regional Account Managers operate out of their home offices across the country.

Logging into your eBusiness account will automatically identify your dedicated sales resources. To locate sales contacts for your area, you may also click on the Contact link located at the top of any page on Walkerfirst.com and follow instructions there to connect you with the appropriate sales contact.

Logging into your eBusiness account will automatically identify your dedicated sales resources. To locate sales contacts for your area, you may also click on the Contact link located at the top of any page on Walkerfirst.com and follow instructions there to connect you with the appropriate sales contact.

Return Authorizations

Return Requests may be initiated with your Inside Sales Executive. Customers using eBusiness accounts may monitor the status of their RA (Return Authorization) online. Returns are subject to Walker's returns policy located at https://www.walkerfirst.com/terms-and-conditions/.

Due to unique requirements for each return authorization, there is no set timeframe to close these issues. Walker's focus, instead, is on making sure each customer is satisfied with the outcome. Walker makes every effort to minimize impact on the customer's business while return authorizations are being processed.

Tracking My Orders

Automated Shipment Notifications are available on all items shipped from Walker's distribution center. Drop shipments from manufacturers are not currently included in this process. To activate this feature, contact your Inside Sales Executive.

Shipment tracking is available once you've logged into your eBusiness account. Tracking information on drop shipments from manufacturers may not be included. If Automated Shipment Notifications are activated for your account, tracking information will be included in the ASN.

Web Compatibility

To view walkerfirst.com, one of the following browsers is recommended:

Microsoft Internet Explorer 8.0 or higher

Firefox 4 or higher

Safari 5 or higher

Chrome 15 or higher

Some services, such as our online chat, require plugins for non-modern browsers. We highly recommend Flash 11+. Modern browsers are considered to be IE 10, Firefox current version, Chrome and Safari 5+.

For the most powerful protection of your data, we require that you use a browser that provides strong 128-bit encryption-sometimes referred to as cipher strength. If you are using the recommended browser versions, you should be covered.

To access the full functionality of our website, cookies and JavaScript must be enabled in your browser preferences. Disabling any of these features or using an older or non-compatible browser may mean that you won't be able to take full advantage of walkerfirst.com.

Some pages may require the Adobe Reader (4.0 and higher), which is available as a free download.

Some services, such as our online chat, require plugins for non-modern browsers. We highly recommend Flash 11+. Modern browsers are considered to be IE 10, Firefox current version, Chrome and Safari 5+.

Walker's services help reduce costs associated with installing and maintaining equipment at the customer location. The company assists its customers in solving business challenges and increasing their ability to meet customer expectations from telecommunications service providers.

Walker performs important promotional, logistics and technical support services for its manufacturer base, reaching ten telecommunications sub-markets and over 1200 domestic customers. Walker is TL9000/ISO 9001/2008 quality certified, and is a certified women-owned corporation.

Walker's state-of-the-art electronic commerce capabilities enable simple, fast, and reliable exchange of critical business information. We support a wide range of communication platforms including EDI, XML/CSV, Punch-out Catalogs and API. More details on available IT capabilities may be accessed by clicking here.

Corporate Information

Walker is a certified Women Owned Business, permitting businesses who have their own internal diversity objectives and initiatives, and seek to partner or contract with women-owned businesses to do business with Walker.

Walker and Associates, Inc. maintains TL9000 and ISO 9001:2008 certifications. While TL certification is a quality certification specific to the communications industry, ISO is an internationally recognized quality management system standard developed by the International Organization for Standardization (ISO). The certifications apply to Walker’s Welcome, NC headquarters, its Winston-Salem, NC warehousing facility and installation and integration operations, as well as the sales and marketing branch office in Alpharetta, GA. To be certified to the standard, companies must implement a comprehensive quality management system that addresses all areas of operation - from internal staff training practices to product design, manufacturing, delivery, and service. Partnership with a certified company such as Walker provides customers assurance of their business continuity and compliance with their own internal quality initiatives.

Walker evaluates OEM distribution requests on a regular basis. Interested companies should click on the link provided here to complete a form, which is necessary to enter the evaluation process. https://www.walkerfirst.com/survey/

Not ready to order yet?

You can use our quote tool to save quotes and send it to your sales representative.