Monday, April 19, 2010

One of the leading Indian business process outsourcing companies is set to open a new call center in Iloilo by Q3 this year and is looking for 1,500 agents to be part of its operations.

Credit: Hinduja Global Solutions

Considering that Ilonggos are known for being 'malambing' or affectionately sweet in the way they speak or interact with others - fellow Filipinos or otherwise, it doesn't come off as a surprise that Iloilo is actually home to some of the biggest call center companies in the world including Teletech, Savant, Global Mega Communications Inc., Callbox Customer Contact Center, Medlink Trans Services among many others. And come middle of this year, the Visayan city will welcome yet another global company to be part of its booming BPO industry: Hinduja Global Solutions.

Antonio dela Cruz, senior vice president for finance and corporate services and Pushka Misra, president and chief executive officer for Philippine operations of Hinduja Global Solutions met with local officials to discuss the investment plans.

[...]

The Business Processing Association of the Philippines (BPAP) recently ranked Iloilo third among the top 10 “next wave” cities in the Philippines for business process outsourcing and information technology because of the low cost of doing business and the availability of talent.

It follows Metro Laguna and Metro Cavite and is followed by Davao. Bacolod City is ranked fifth followed by Bulacan East, Bulacan West, Cagayan de Oro, Lipa City and Pampanga Central.

Last year, BusinessWeek magazine said Iloilo and Davao were among the 31 cities that were being eyed by BPO investors due to economic and political pressures to outsource work to lower-cost cities.