ticket wait time more than 48 hour?

just curious, is it normal to have more than 48 hour wait time on account appeals ticket
anyone contact them lately and got long wait time like this?
I understand their false alarm system, but it a bit too long
FYI : somehow the i double submit the first ticket, and after 24 hour i'm start to think that i submit wrong type of ticket so i try again but actually the first one is already the correct submit

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after more than 60 hour they finally answer my ticket
but my account still get banned

is this normal ? how long it take for them to unban it after they flag their ticket as "answer"

"if you dont like it, dont play the game! I love the way this game is 100% and nothing should be changed, because beta's aren't meant to improve a game. I will defend this games honor with my life and will refuse that anything bad be said about things that could be improved!"

"Economy Exploitation," or "Abuse Of the Economy," are Blizzard's catch all terms for a combination of suspicious activity/red flags that makes it appear the account maybe in control of Gold Sellers/hackers. When enough red flags are raised it can trigger a “precautionary,” suspension/ban.

since i hav auth app => not hack
since i not trade RMT => out

what else ? selling a lot of purple item from timeless isls and trigger the alarm ? or use tunneling program since my ISP screw up the route to server and result in 1800ms latency

"if you dont like it, dont play the game! I love the way this game is 100% and nothing should be changed, because beta's aren't meant to improve a game. I will defend this games honor with my life and will refuse that anything bad be said about things that could be improved!"