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Re: It is here!!!

Wow! That does not look correct at all! I see no function to the top pocket the way that is. I would be on the phone to Kifaru immediately with a request for a paid return shipping authorization! I haven't had any issues like that yet, but I would imagine that they would take care of something like that immediately.

I sincerely hope that the quality of the product and workmanship is not beginning to slip due to getting too big too fast. I don't mind paying a bit extra for good craftsmanship, but the lack of quality control right there is very poor. I hope that is an exception.

Re: It is here!!!

Originally Posted by Heat

Wow! That does not look correct at all! I see no function to the top pocket the way that is. I would be on the phone to Kifaru immediately with a request for a paid return shipping authorization! I haven't had any issues like that yet, but I would imagine that they would take care of something like that immediately.

I sincerely hope that the quality of the product and workmanship is not beginning to slip due to getting too big too fast. I don't mind paying a bit extra for good craftsmanship, but the lack of quality control right there is very poor. I hope that is an exception.

Nick

Dont know where you get "too big too fast"?? Kifaru has been around for quite some time producing high quality products. Mistakes do happen everywhere. That being said.... Kifaru products are extremely expensive and take a very long time to receive. Those two things alone make a mistake harder to swallow but human error happens. I had an issue with the T2 I ordered and they had a return shipping label to me within minutes of talking to them. They make the best products in the industry and have excellent custome service. Your pack defect will be taken care of asap I am sure.

Re: It is here!!!

Thanks guys.problem fixed immediately.

I sent a email to Kifaru and they already take of it. No Worry.

I still believe Kifaru has BEST products and BEST customer service in the market. I bought from Kifaru (EMR) since 2006. Many years,all items(from pack, garment, tipi) and service never let me down.
Sometimes human error cannot be avoid. I accept new product that take time to run smooth and perfect. So I no worry about this.

Re: It is here!!!

By too big too fast I was referring to the fact that when I got my first gen Kifaru pack there were no KUs, no Timberlines, Less pockets and pouches, and fewer choices overall. Maybe my choice of words could have been better. How about this...I hope they are not succumbing to the pressures of increased demand.

Don't get me wrong, they are the best in the biz as far as I'm concerned.