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Introducing operational change, particularly new technology, requires a proactive approach to allay emotional resistance whilst making the most of the opportunity to optimize end-to-end processes and automate non-value-added tasks. Business process reengineering (BPR) is the analysis and redesign of workflows that does exactly this and plays an important role in the implementation of new technology. [...]

Standing out amongst the crowd is getting harder for leisure agencies, especially with growing number of OBTs. However, technology can also help leisure agencies differentiate with improved customer experience and consistent branding. Branded documentation Creating a corporate brand that reflects an agency’s value proposition is realised through the company’s website and other communications with the [...]

Travel agents must offer unique services to their clients to provide a better experience for less cost than their competitors. The key to this is automation of the booking process to improve productivity of consultants by reducing time spent to manage each booking and increasing data accuracy. The online booking process is, by its nature, [...]