Exemplary Service

We take care of the detail, so you don't have to

Experience The Difference

Exceptional service and meticulous attention to detail lie at the heart of The Hideaways Club experience, with average Member satisfaction ratings of 98%. Your Personal Concierge is on hand to advise on the right property and destination whilst helping with your trip arrangements from the word go. Each residence comes with its own dedicated Local Concierge to ensure your stay is as seamless and memorable as possible.

What has really made a difference to our holidays has been the services from the concierge team both centrally and locally in terms of the personal shop, booking trips, restaurants, golf tee times and ski guides... and have always benefited from expert knowledge and great discounts.

Your Personal Concierge

We appreciate that our Members' personal time is precious. Your Personal Concierge is on hand to give advice on destinations, reserve your residence stay and arrange your pre-travel requirements from airport transfers, to sightseeing excursions and spa treatments, to securing the most coveted table at the best restaurant in town.

Sabrina Di Nunno

Personal Concierge Team Manager

"I grew up in France but my family is originally from Italy. I
have lived, studied and worked in various European countries before
coming to London. I am fluent in French, Italian, English and
Spanish and have two Bachelor's degrees in International Management
and a Master's degree in International Tourism. After many years
spent in the hospitality industry, I joined The Hideaways Club four
years ago. I love the exclusive concept of the Club and being able
to build a relationship with our Members."

Favourite place to Hideaway?

"It would have to be Sardinia. I have been going there since I
was a child and anticipate it all year long. Its landscape, food
and people don't compare to any other for me"

Maria Moro

Personal Concierge

Born and raised in Madrid, Maria Moro graduated with a degree in
Tourism, and is fluent in English and Spanish. She has worked in
the travel industry for the past 13 years, focusing on customer
services. Maria has extensive experience in reservations and guest
services.

My favourite Hideaway?

"Villa Ombak in Bali, Indonesia is my ideal place as it is
utterly relaxing."

Ozlem Ozdemir

Personal Concierge

I'm a British and Turkish national who speaks English and
Turkish fluently. I've studied Business Administration at Hacettepe
University in Turkey and previously worked at Elixir Holidays, a
boutique tour operator focusing on luxury travel in the
Mediterranean and Turkey. Prior to that, I worked at Hillside Su
Hotel, an award-winning luxury design hotel in Turkey. I love guest
services and interacting with customers to help them with
suggestions.

Favourite place to Hideaway?

"A boat tour on Bosphorus, especially in the morning with the
wind blowing a refreshing sea smell and the blues of the sky and
the sea."

Thais Serrano

Personal Concierge

Thais Serrano has lived in Spain and Italy before moving to the
UK. She graduated with a BA in Tourism and an MA in Events
Management and has over five years' experience in the hospitality
industry.

Favourite place to Hideaway?

"Bali or Mauritius. They offer experiences for both adventurers and
those looking to relax. Their cultures, colours, beaches and food
make them perfect destinations for holidays. It's just like being
in paradise."

Francesco Sinigaglia

Personal Concierge

Born and raised in Florence I have been studying languages and I
am fluent in Italian, English and Spanish. I have an extensive
experience in customer service and hotel reservations.

Favourite place to Hideaway?

"I love sports so the perfect hideaway would be south east Asia
as there is a great mix of amazing beaches and cultural spots."

Elena Masserelli

Personal Concierge

I was born and raised in Florence and lived in Barcelona for 3
years where I started my career in customer service. I came to
London 3 years ago, where I had the chance to specialise in luxury
customer service within the hospitality and leisure industry. I
fluently speak English, Italian and Spanish languages and am
passionate about writing and travel.

Favourite place to Hideaway?

"I would probably say South Africa as it seems to have it all:
beautiful landscapes, sun, magical sunsets, fantastic beaches and
above all the chance to do a safari and see wild animals."

Your Local Concierge

Your Local Concierge prepares your residence to the highest standards and to your personal requirements prior to your arrival. They will welcome you to your residence and provide an informative tour of the property to assist in maximising the experience.
There's nothing better than coming home to a well-stocked fridge safe in the knowledge that all housekeeping has been taken care of. Your Local Concierge will relish sharing their tips on things to see and do during your stay - ensuring your trip is one to remember.

Beth Spelman

Classic Collection Local Concierge - La Retraite, France

Beth grew up in Guernsey in the Channel Islands, before leaving
to graduate in International Marketing and Languages at the
University of the West of England. Her hospitality career began
when she started working in the luxury charter yacht industry and
spent 14 years in that sector, giving her the opportunity to travel
extensively and deal with high end clients. She and her family then
moved to Miami for professional reasons, before returning to France
4 years later. She then joined a team to help launch a new
international, bilingual school in the area, successfully leading
the Sales and Marketing programme. Beth joined The Hideaways Club
in September 2011 as their local concierge, bringing with her
extensive local knowledge.

Jessica Sanchez

City Collection Local Concierge - Trillium, Singapore

Jessica Sanchez along with Marcela Jo are managing partners of
Concierge Services Singapore Pte Ltd, a project management and
services business located in Singapore. Jessica Sanchez, born in
Panama, is a Chemical Engineer with a Masters in International
Business and previously owned an e-commerce platform and worked in
the semiconductor, environmental and automotive industries. Marcela
Jo, born in Peru, is an industrial engineer with extensive project
management experience.

With a combined 23 years living in Singapore, Jessica and
Marcela bring to The Hideaways Club members not just the key to
their property but insight into the best of Singapore's
attractions, lifestyle and multicultural events.

Nicole Remus

Classic Collection, Quinta Algarvia, Portugal

Nicole started working with The Hideaways Club in August 2007 as
a Local Concierge for Quinta Algarvia. Nicole is a long term
resident in Portugal but is originally from Munich in Germany.
Nicole founded her own property management and concierge company in
2007 to offer a very bespoke and exclusive service in the Algarve's
Golden Triangle.

Volker Kevin Capito

City Collection Local Concierge - The River, Bangkok

Volker joined The Hideaways Club in June 2012 as the Local
Concierge for the stunning Bangkok apartment at 'The River', with
25 years of experience in worldwide luxury travel and hospitality
sectors.

He is well known for his unique activity concepts and knowledge
of hidden places, and always likes to give visitors the local
experience, combined with a safe and quality service.

He has long been involved in top sporting event management such
as; Formula One Paddock hospitality, VIP lounges of Olympic Games
and responsible for VIP Hospitality of the Football World
Championship, founded TUI Sports and creating the VIP offers of
airtours, and involved in the organization of the Race Of
Champions.

He is member of the Malaysian Petroleum Club, Champion of the
Paris-Dakar Rally in 1985 and founder of the Iceman Charity,
helping the welfare of over 2,400 children.

INVESTMENT IN THIS SCHEME IS RESTRICTED TO CERTIFIED HIGH NET WORTH INDIVIDUALS OR SOPHISTICATED INVESTORS. EVIDENCE OF THE CERTIFICATION WILL BE REQUIRED BEFORE DETAILED INFORMATION CAN BE PROVIDED TO YOU. THE PRICE OR VALUE OF, OR INCOME FROM, INVESTMENTS CAN FALL AS WELL AS RISE. THIS INVESTMENT CARRIES A RISK TO YOUR CAPITAL AND AN INVESTOR MAY GET BACK LESS THAN THE SUM INVESTED. YOU MAY HAVE DIFFICULTY SELLING THIS INVESTMENT AT A REASONABLE PRICE AND IN SOME CIRCUMSTANCES IT MAY BE DIFFICULT TO SELL AT ANY PRICE. DO NOT INVEST IN THIS UNLESS YOU HAVE CAREFULLY THOUGHT ABOUT WHETHER YOU CAN AFFORD IT AND WHETHER IT IS RIGHT FOR YOU. ‘ THIS FINANCIAL PROMOTION HAS BEEN APPROVED BY VELAY FINANCIAL SERVICES LIMITED, 210 NEPTUNE HOUSE, MARINA BAY, GIBRALTAR WHICH IS LICENCED BY THE GIBRALTAR FINANCIAL SERVICES COMMISSION AS AN EXTERNAL ALTERNATIVE INVESTMENT FUND MANAGER UNDER THE ALTERNATIVE INVESTMENT FUND MANAGERS REGULATIONS 2013 (LICENCE NO. FSC0103AIF). THIS INVESTMENT IS NOT BEING OFFERED TO (1) ANY PERSONS RESIDENT OR LOCATED IN THE UNITED STATES OF AMERICA; (2) ANY UNITED STATES CITIZEN WHO IS STATIONED OR SERVING OUTSIDE THE UNITED STATES AS A MEMBER OF THE US ARMED FORCES OR DIPLOMATIC CORPS OR ANY OTHER GOVERNMENTAL AGENCY EITHER AT THE TIME OF OFFER IS MADE OR WHEN THE PURCHASE ORDER IS INITIATED.