Relax in our comfortable chairs while catching the game on one of our many TV's

Enjoy all of the four seasons in the beautiful North Country here at the Best Western University Inn of Canton, NY. With easy access off of Route 11, this 99 room property is surrounded by a championship golf course and groomed cross country ski trails. Whether you are planning a meeting, banquet, conference or wedding, the Best Western University Inn is here to serve you. Our friendly staff, personalized service and meeting spaces make this an ideal location for any special event. The Best Western University Inn is conveniently located adjacent to St. Lawrence University and several minutes from Clarkson University and Corning Incorporated. Families will especially enjoy an afternoon exploring nearby St. Lawrence Court House, Eisenhower Locks and St. Lawrence Seaway. Guests can also enjoy a short trip to Lake Placid, 1000 Islands or Ottawa, Canada. And whether you are traveling to the Canton, New York area on business or pleasure, the Best Western University Inn is proud to offer comfortable guest rooms, outstanding customer service and an array of remarkable amenities, including a stunning 18-hole golf course and driving range on premises. Guests also enjoy cable satellite television with HBO®, an inviting indoor swimming pool and a well-equipped fitness center. With an on-site restaurant, business center and high-speed wireless Internet throughout the hotel, it is the perfect destination for those traveling on business or leisure. The friendly, helpful staff at the Best Western University Inn is ready to ensure a fun-filled memorable stay in Canton, New York. Make a reservation today and save! Enjoy your stay.

"February storm"

5

User
26/02/2019

We went up to Cantin to visit our son at college. The weather went from decent to crazy windy, snowy in between there and home. We considered staying an extra night to avoid the storm in between Canton and home, three hours away. Your staff was very helpful, and patient , while we had a leisurely , late breakfast, making our decision.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for writing such a nice review on your recent stay with us here at the Best Western. I will be sure to share your nice comments with our staff. We hope you will return and stay with us here at the Best Western University Inn during future visits to the north country!
Sincerely,
Stephanie Taillon
Front Desk Manager

"Comfortable and clean"

5

Navigate65790441911, Collins, New York
11/02/2019

The staff is very kind and helpful; rooms are spacious, modern, and well-kept. The pub is comfortable and clean as well. The hotel is easily accessible and visible from the road. The front desk staff is amazing.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to write such a nice review on your recent stay with us here at the Best Western. We hope to welcome you back again soon!
Sincerely,
Stephanie Taillon
Front Desk Manager

"Good staff but hallway door a little noisey at night"

3

Islandhopper365, Manotick, Canada
24/01/2019

Hallway door slammed anytime someone came through it on the 3 rd floor. Needs to be fixed. Made for a a long night.
Bar- good selection of beers and good service.
Breakfast in the restaurant was okay sausages were way overcooked and dry. Service was good.
Rooms were clean and comfortable.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to complete our survey on your recent stay with us. We are disappointed to hear that you did not have a comfortable nights sleep. It is our goal to provide our guests with a superior experience, and it seems we fell short. We would like to have the chance to make your stay a more memorable experience.
Sincerely,
Stephanie Taillon
Front Desk Manager

"Nice hotel"

4

User
02/01/2019

Very clean. Good value for money. Nice lounge great pool and hot tub. Restaurant under construction so very limited buffet meal for the next few weeks. Friendly attentive staff. Recommend this over other area hotels

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to write such a nice review on your recent stay with us. We are happy to hear you were able to enjoy our pool and hot tub during your stay. We look forward to accommodating you in the future!
Sincerely,
Stephanie Taillon
Front Desk Manager

"Stayed for Event"

5

Stpierla, Tupper Lake, New York
17/12/2018

The hotel staff was very pleasant and helpful and seemed to enjoy their jobs. It was very clean and rooms were nice as well as comfortable. We had a late night drink at lounge with popcorn. The lounge is very nice! Overall we were very satisfied and we enjoyed the cookies!

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for writing such a nice review on your recent stay with us here at the Best Western. We are pleased to hear you were able to take advantage of our Lounge during your stay. We hope to see you back again soon!
Sincerely,
Stephanie Taillon
Front Desk Manager

"Men's hockey at canton"

5

michele g, Whitby, Canada
10/12/2018

This is a great hotel to stay while in Canton. Front desk staff and lounge staff are friendly and provide good service. Warm ambience in the lobby with the fireplace. Complimentary coffee is a treat. Whether food is ordered in restaurant or lounge it arrived hot and was quick and delicious.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for writing such a nice review about your recent stay with us here at the Best Western. All of our staff here take great pride in providing the best the customer service to all of our guest. We hope to see you back again soon!
Sincerely,
Stephanie Taillon
Front Desk Manager

"Great location in Canton"

3

1orangetabbycat, Morgantown, Pennsylvania
09/12/2018

We've stayed here many times. The newly renovated rooms are a vast improvement. However, the rooms are still very, very small. There is not much room to walk around the beds. With 4 people, luggage, and winter clothing, it gets tight! The pool is the best feature - small but heated! It is an older hotel - and the walls are thin, coupled with the fact that lots of sports teams stay here, it can get very loud. There is a restaurant in the hotel. The hotel is located across the street from a grocery store and other basic amenities within walking distance. Best feature - the staff are very kind and helpful!

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. We are pleased to hear you had another enjoyable stay with us here at the Best Western. We look forward to seeing you again in the future!
Sincerely,
Stephanie Taillon
Front Desk Manager

"Great stay!"

5

Cruiser57745104613, New Windsor, New York
19/11/2018

I have stayed at the best Western in Canton, NY several times and each time the experience has been just great. I think the fromnt desk staff - all shifts- are simply awesome. They were very accomdaiting and helped me as i had to change and yet change my reservation a third time. Restaurant was excellent as well.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for writing a nice review about your recent stay with us here at the Best Western. Our staff takes a lot of pride in the hotel and the services we provide. I will make sure to share your comments with our front desk and restaurant staff. We look forward to your next visit with us!

"Lacking in Value"

2

Jim F, Skaneateles, New York
18/11/2018

Room extremely small. Not as depicted in picture. Do not try to fit more than 2 people in the room with 2 beds. Even though recently remodeled, rooms were dated and aged. No breakfast included with price. Good place to sleep and that is about it.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Hi I would like to thank you for your review about your recent stay with us here at the Best Western. I am sorry you did not find the room to be, like what you pictured. Our original rooms of the hotel are small, but with our remodel we do have some rooms you will find more spacious. If you travel back up to this area please reach out to me personally so I can assure you have a room that will be more accommodating.
Stephanie Taillon
Front Desk Manager

"Much better than I expected "

5

sealover12, Troy, New York
16/11/2018

I was very pleased with my stay at the BW. The hotel lobby was very inviting and the front desk staff was welcoming. A one night stay didn't give me much time to take advantage of the hotel amenities but I checked them out. The restaurant looked very nice. The gym was really nice compared to many hotels that offer little tiny spaces to work out. The pool was inviting with a hot tub and sauna. Nice changing areas. My room with two beds was comfortable. The bathroom was a bit small and the flusher on the toilet was in an odd spot. I didn't love the pillows but the bed was good. Clean and comfortable. Free wifi. Large parking lot. I liked the hotel and thought it was very nice for the
area. Reasonable rates.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for writing such a nice review about your recent stay with us here at the Best Western. We are pleased to hear you had an enjoyable stay and hope you have the opportunity to join us again in the future.

"Nice facility"

5

User
08/11/2018

Stayed that this establishment a couple of times. Nice, clean and a friendly staff. Only concern is the room rates are rather high for a hotel in a depressed area of northwestern New York. Plus they do NOT allow dogs. Not a Dog Friendly establishment which is a detriment. Other BW hotels have a fee which I would gladly (and do) pay at other establishments.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for this review!

"Clean and Friendly"

4

User
07/11/2018

Recently stayed at the BW University Inn. Staff was friendly, rooms were very clean. Will bring our bathing suits next time. Did not realize the great pool, hot tub ,sauna and fitness area available to us

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for this review!

"Comfortable and friendly"

1

Travel36815137497, Winchester, California
04/11/2018

I really loved the beds here. They were so comfortable I didn't move all night. The staff was wonderful and the pool and hot tub were clean. There is a restaurant and lounge inside the hotel. The golf course out back was a gorgeous view.

"Fall trip"

5

sue-adventures, Corolla, North Carolina
21/10/2018

We had an excellent stay at this BW. The front desk staff were friendly, helpful, and quick with the checkin/checkout and with providing us information at anytime regarding the area. We enjoyed the restaurant and the lounge-food and service was plentiful and service great in both areas. Rooms were very clean, beds comfy, plenty of room. The hotel was full; everyone we saw seemed to be enjoying their stay. There weren't any noise issues.Great walking paths on ground-foliage was beautiful. This BW is very convenient to highways, walking/driving into town-very nice town with lots of charm and character; pumpkin and apple farms near by too. Lots of amenities for all. Definitely recommend this BW and will stay there again-a most wonderful weekend here for sure.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. We are so happy to hear you were able to experience the beautiful fall colors the north country has to offer. We are very pleased to hear you enjoyed your stay with us. We hope to see you again soon!

"Comfy and clean- small bathroom"

4

mayorriven, Manlius, New York
17/10/2018

I stay at a lot of Best Western hotels in my travels. This one is unique in its layout design but it was very comfortable and clean. The beds were perfect not too firm not too soft just right, and with the right amount of pillows (three per bed).
I was in a double bed room and there was a table with two chairs which was tightly placed in the corner between the heating unit in the television armoire.
One notable thing about this hotel versus other Best Westerns I've stayed at, is that the bathroom is quite small. The toilet is wedged in a very small space between the sink and counter and the shower.
Also the thing that really kept this hotel from getting a five star rating for me was the shower head. The build up of what I can only assume is years of hard water usage makes the shower head kind of gross looking-not the first thing you want to see in the morning.
The staff a check in was super accommodating and friendly.
As an interesting sidenote, if you're fan of the classic Stephen king horror ‘The Shining', you'll enjoy the hallways thoroughly.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. I will make sure to share your comments with our team, to ensure a better stay for our future guest. We hope to see you again soon!

"College visit"

4

tgoodwin2018, Melville, New York
06/10/2018

The room and bathroom were a bit small, but very clean. The bed and pillows were extremely comfortable. Breakfast was not part of the stay. Coffee was available. The location was fine. I was there to visit my daughter at Potsdam, it was an easy 10 minute drive to the college.

"Very nice, comfortable and clean"

4

KarenLM2430, Milford, Connecticut
18/09/2018

I have no complaints and would stay there again. Restaurant was nice. We ate there for breakfast . I don't know if you have any input with the restaurant but my husband and I both had the home fries and they were pretty much burnt. That's our only complaint.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. We are pleased you enjoyed your stay with us here at the Best Western University Inn. I will pass along your breakfast experience to our chef. We hope to see you again in the future!

"College Visitor"

5

User
13/09/2018

The Best Western is Canton, NY was really great. It seemed to be brand new...clean, bright and the staff was friendly and helpful. We had a wonderful experience. I would stay there again and would recommend it to family and friends.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. We are pleased to hear you enjoyed your stay with us here at the Best Western University Inn. We hope to see you back again soon!

"Wayne's review"

5

Wayne H, Tuscaloosa, United States
11/09/2018

The Best Western in Canton, New York is a real diamond in the rough. Canton is in a very sparsely populated area in up state New York. The hotel is very large, clean, comfortable, and located very near the St. Lawrence University campus. If I am ever in Canton again, the Best Western is where I'll stay.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. We are very pleased to hear you enjoyed your stay with us here at the Best Western University Inn. We hope to see you again in the future!

"A week long stay"

3

jh0ward, Albany, New York
27/08/2018

The place has everything that one expects for business travel just none of it very good. Check the box for ok in every category. I was there for a business reason for a week and unfortunately it is the best that Canton has to offer in terms of a full service place to stay. Good looking, clean. Food not so red hot and not so good - except for breakfast. All that said, I would stay there again.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey! We hope you enjoyed your stay with us here at the Best Western. We hope to see you back again soon!

"Bring a fly swatter and a good book to read while you wait if you have to eat in the restaurant"

3

User
26/08/2018

Bring a fly swatter and a good book to read while you wait if you have to eat in the restaurant. Choices for healthy dinning are limited in the area. Rooms were comfortable and clean. Check in and check out were easy

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey!
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great place to stay in Canton"

5

michele g, Whitby, Canada
22/08/2018

Stayed two nights to move son into suny Canton. Nice hotel, good staff at front desk and lounge. Bed is very comfortable! Recommend booking early as it fills up. Unable to book a third night. Will be staying again when visiting.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey! We are happy to hear you enjoyed your stay with us here at the Best Western. We hope to see you back again soon!

"" Overnight Stay ""

5

Roger P, Ottawa, Canada
14/08/2018

This older hotel as some people like to call it has more to offer than some newer ones.
Hotel room was clean, comfortable bed and good linens. Large pool and hot tub areas were spotless. Also offer sauna and gym but unfortunately no time to try.
Restaurant , bar and golf course also on site.
Rates were also reasonable.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey! We are happy to hear you enjoyed your stay with us here at the Best Western. We hope to see you back again soon!

"Best Western"

5

breaultr, Chelmsford, Canada
29/07/2018

Very nice motel. We have nothing negative to say about it. The bed was very comfortable. The internet worked fine. The person at check-in was very helpful. The staff were all nice. They have a guest laundry mat which is a plus.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey, your feedback is very important to us. We are happy to hear you enjoyed your stay with us. We hope to see you back in the future!

"Canton trip"

4

keriag2000, Dix Hills, New York
27/07/2018

This hotel is always a pleasure to stay at. The staff i helpful and knowledgeable. When in Canton I always stay here. The beds are comfortable and the rooms always clean. It is a very hospitable environment.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey, your feedback is very important to us. We are happy to hear you enjoy your stay with us every time. We hope to see you again in the future!

"College visit hotel"

4

bettykid, Philadelphia, PA
23/07/2018

While this is an older hotel, it is very clean with comfortable beds and nice linens. It was quiet and it met our needs. The wifi was good. Room was roomy
In our room, the bathroom was a little cramped because the put an oversized counter in during a renovation. That having been said, there was plenty of room to get ready in the bedroom and there was an outlet next to the mirror in the bed room.
Overall, this was a nice place to stay and were would come back again

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. We are happy to hear our hotel met all of your needs. We hope to see you again in the future. Have a great summer!

"excellent hotel"

5

Sharon B, New York City, New York
18/07/2018

Stayed here when visiting SUNY Canton to see if liked the school.
I had an excellent stay, food was good too. The rooms was very clean.
Everyone very friendly when checking in and out. Will stay here again

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. I am happy to hear your stay with us here at the Best Western University Inn was excellent. We hope to see you again in the future!

"Pleasantly surprised"

4

conferencetrip31, Flagstaff, AZ
16/07/2018

Updated room; very clean and comfortable. Great service in the lounge (I had no idea there was a lounge—it is hidden away behind the front desk). Great service at breakfast but the dinner servers were sub-par (slow; problems with check; never checking back in after serving the food).

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey. We are happy to hear you had a pleasant stay with us here at the Best Western University Inn. We hope to see you back in the future!

"Clean with some upgrades"

4

662howardb, Syracuse, New York
11/07/2018

Some remodeling has helped this hotel as it is quite dated in some places.
Overall good stay, modern rooms and accommodations, comfortable beds, etc.
Bar/restaurant on-site, did not eat but food looked good, drinks at the bar on the lite side of the pour but that is to be expected in a hotel.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Comfortable Room"

3

Linda F, Hilltown, Pennsylvania
09/07/2018

This is an older hotel. We were upgraded to a king room. The decor was not especially attractive, but the room was very spacious. There was an armchair, ottoman and lamp that was perfect for reading although you couldn't use the chair to watch TV because of its position in the room. To watch TV, you had to use the bed or pull out the desk chair. There was a microwave, mini fridge w/freezer compartment and a desk. There were also several drawers below the microwave. There were lots of outlets in the lamps to charge devices.
The bathroom was tiny. The toilet was only about 4 inches from the tub. The shower curtain brushed agains the toilet. However, it was clean and the lighting was exceptional. I didn't have to go by the window to put make-up on, and my husband shaved without a problem. There was no room on the counter top to put anything -- combs, brushes, make-up, etc. However, directly across from the bathroom door was an open closet that had a bench. I put all my stuff on the bench.
In addition to the coffee machine in the room (no tea), there was a coffee/tea station down the hall which always seemed to be available.
The hotel was right across the street from a Price Chopper supermarket which was very convenient. Next door to the hotel is a golf course where they allow you to run on the golf paths.
The bed was very comfortable. I slept great all three nights. One unusual feature of the bed: it was exceptionally high. If I had a step stool, I would have used it.
We would definitely stay here again when visiting relatives in Waddington.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to complete the survey!
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Have a great summer!

"Checks all of the boxes!"

5

lyn0red, Wilton, United States
09/07/2018

Conveniently located. Super clean rooms with an amazingly courteous staff. The grounds are beautiful...
Restaurant and bar had great food. I would stay here again in a heartbeat! Price of room was reasonable and I felt like a valued guest!
What more can you ask for?

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for taking the time to fill out our survey!
I am very happy to hear you really enjoyed your stay with us, thank you for all your positive comments. We all take much pride in all of our departments to be able to give superb customer service to all of our guest.
We hope to see you again in the future, have a great summer!

"Group of basketball camp parents"

4

User
09/07/2018

The hotel was spotless and every staff person was very welcoming/accommodating. Layout is a little confusing, and I would have liked to bring my dog, but do appreciate the cleaner smell of a pet-free facility. My only real complaint is that there is no lobby sitting area. We were there with a group of other parents while our kids attended basketball camp at St. Lawrence University, and there was no place inside where we could sit and visit with the drinks and snacks we'd already brought from home. The restaurant/lounge is very nice, but buying from the bar can get expensive. There is a nice outdoor gated area near the pool if the nights are dry/warm, but that may close at 10 with the pool. (?) We will definitely stay again.

BWInnCanton, Front Office Manager at Best Western University Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Continues to Excel!!!"

5

Lynn M, Howes Cave, New York, United States
16/05/2018

This hotel is just fantastic! It has beautiful, functional and comfortable rooms, and tons of wonderful features such as a restaurant with a chef, a tavern, a terrific fitness center, proximity to a golf course, ease of location - it has everything you could hope for at affordable rates! The staff takes pride in their work and facility. Can't say enough good things!

"Graduation"

4

User
15/05/2018

Very pleasant staff, clean rooms, comfortable beds. I just hate that the town is dull. But then again this is a small town so there isn't much to do, see or go. But it is very convenient if you kid attends the nearby colleges.

"Disappointed "

1

User
28/04/2018

We have stayed at the Best Western in Canton NY many times however was very disappointed in the service and kitchen for breakfast this time. If they could have been any slower they would have been stopped. Took 25 minutes for them to take our order and another 25 minutes to get the food. Everyone in the place was complaining getting up out of their seats looking for their waitress or help from anyone. Our waitress was pleasant however continued to say sorry. We were close to missing our sons senior award ceremony as they were so behind. Not to mention there was not many tables for 4 waitresses to handle. The waitress was rattled, the food was cold, the apple juice was watered down. I'm glad my son is graduating this year and never have to return to this place as the bar was a cluster f... just allow 1 1/2 hours for breakfast, longer than I have ever spent in the Caribbean which has a tendency to be extremely slow

"A Pleasant Surprise"

5

User
11/04/2018

The hotel was clean and comfortable. The ammities were better than expected! The fitness room was newly refurbished and the pool and hottub were clean and well maintained. We even were able to enjoy use of the sauna!! My only minor complaint is the cost of the food and beverages in the lounge and restaurant. A discount should be offered to patrons of the hotel. I will stay at this hotel again!

BWInnCanton, Owner at Best Western University Inn, responded to this review
Hi Kerry,
Thank you for taking time to review us on TripAdvisor! We are happy to hear you enjoyed our many amenities. Hopefully next time you visit, our golf course will be open and you can enjoy that as well. Please come back and visit us again soon.
Alexandra Bloom, Executive Assistant

"Excellent Stay"

5

stealeytricia, Delanson, New York
10/04/2018

The hotel was clean and the staff was kind and very helpful. I would stay at this hotel again next year when making our annual trip to this area. Having a restaurant within the hotel was so convenient and the service and food were top notch.

Ashlyn P, Owner at Best Western University Inn, responded to this review
Hello,
Thank you for reviewing our hotel on TripAdvisor! We are very happy to hear you enjoyed your stay and that our staff exceeded your expectations. We will see you next year!
Alex Bloom, Executive Assistant

"Visit to St. Lawrence University to visit daughter"

5

User
16/03/2018

Great place to stay while visiting St. Lawrence University. The rooms are comfortable (great night's sleep), fitness center is nice; as well as the pool and hot tub. The restaurant was also very good and reasonable. Staff very friendly; highly recommend!

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello,
Thank you for your wonderful review on TripAdvisor! We are very happy to hear you enjoyed your stay with us and our many amenities. Please come visit us again soon.
Ashlyn Pulvermiller, General Manager

"Quaint and Clean"

5

mctraveler2, Dallas
21/02/2018

Just a one night stay for me. Front desk attendant was friendly. Room was definitely small. However, room was clean, hot water in the shower, and stable internet. I would stay again. There is a restaurant on-site, however, I chose Dunkin Donuts across the street.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We appreciate you taking the time to let us know what you enjoyed about your stay. Please come back and visit us again soon!
Ashlyn Pulvermiller, General Manager

"When you're the most convenient option..."

3

TravellingSaint2022, Florence, New Jersey
13/02/2018

I've stayed at this hotel twice now. It's just a stone's throw away from St. Lawrence University, where our son will be attending college. The rooms are smaller than average--at least ours have been. That really wasn't a big surprise. Such is often the case with older, more dated hotels. They are able to redecorate but rarely reconstruct. At this hotel even having been "updated" there was a faint "old" smell in the hallways where our rooms were located on both visits. But it's not so bad as to be a "deal breaker."
Just know that with more than two people in a double room, you will find yourself literally crawling over each other. The bathrooms are so small there is little room for a cosmetic or travel kit to even sit on the counter. And there are no proper closets. The rooms have small ledges which are maybe a foot deep on which to sit your bags, a couple of shelves and a closet rod less than a yard long. Nevertheless, the rooms are clean and the actual furnishings are relatively up to date.
The food and service in the restaurant are good.
Overall our first stay was okay. It was, again, convenient. Our most recent stay, however, was disappointing.
Housekeeping did not clean our room. We left the room before noon and spent the entire day at SLU. We returned in the evening to the room just as we left it.
When I complained and suggested that we should be comped in some way, they gave us towels and was told that the manager who could actually respond to my complaint wouldn't be in until the next morning. The next morning came and the manager was not there. I was told that she was traveling and had been delayed due to weather and that I could leave (it was our checkout day) and she would contact me. That was a Sunday morning. Monday came. No contact. I telephoned in the evening. No manager. It's Tuesday morning and not a word. I've not been contacted.
If I were to stay here again, it would simply be because it is the most convenient option (not much to choose from in a lovely, but small town like Canton) and not because it excels in comfort or in actual customer service. Unless you are traveling alone, in the end it may be worth a few extra miles to Potsdam for less cramped accommodations, more options and, possibly, better response to customer concerns. If you're already in a cramped room, it could at least be cleaned. If it isn't, someone on site should at least be empowered to respond appropriately within 48 hours. That really isn't a lot to ask when you are spending your money.
I've just become aware of the University Suites Hotel in Canton. I don't think it has a restaurant, but that isn't a deal breaker for me. Can always grab a bite at the Best Western Restaurant but lodge elsewhere. I will try the University Suites next time if rooms are available.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for staying at the Best Western University Inn and taking time to provide us with feedback.
I appreciate you taking the time to speak with me about your recent stay. It is through our guests comments that we are able to improve our guest experience.
We apologize again for not exceeding your expectations, that is our goal. We hope you will give us the chance to earn your business back on your next visit to Canton NY. Please feel free to contact me directly for your reservation.
Sincerely,
Stephanie Taillon
Front Desk Manager

"Great Value for a Lot of Amenities"

5

TODDMELLO, Newport, Rhode Island
04/01/2018

Pool, Hot tub, restaurant and bar. Friendly staff in every department. Love this hotel. You'll travel far from this hotel to find a comparable stay. Highly recommend this Best Western to all, from Solo to large family or groups.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello Todd,
Thank you for your TripAdvisor review! We are very happy to hear that you enjoyed your stay with us and enjoyed our town. Please come back and visit us again soon.
Ashlyn Pulvermiller

"Great place for EV/Tesla drivers!"

5

StevieOntario, Barrie, Canada
02/01/2018

Booked this place because they had EV charging which worked great but everything else was great as well, the pool and hot tub were great with the freezing weather! Room was kinda small as was the bathroom but everything worked fine and it was clean!

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello,
Thank you for completing a review on TripAdvisor! I'm very glad you enjoyed your stay with us and all of our many amenities. Please come back and visit us again soon.
Ashlyn Pulvermiller

"Graduation stay in Canton NY"

4

448patn, Noxen, United States
24/12/2017

Stay was great.. Quick breakfast till everyone was up very good. Breakfast in restaurant nice, they were dealing with a large group before us but they provided for our family of 9. Only down fall, beds are very high off of the floor.

"Great staff, great hotel!"

5

G5436VTchristopherp, East Lansing, MI, United States
19/12/2017

As usual, a great experience staying at Best Western. Friendly and courteous staff, excellent facilities. Rooms are a little on the small side (space between bed and desk leaves is a little tight for spending hours working at the desk), but it's a fair trade as what sleep I had time for was the sleep of the dead. When I go back to the Canton/Potsdam area, I will definitely book here again.

"Comfiest beds ever!"

4

W1988ELlisam, Kindersley, Canada
08/12/2017

We travelled to Canton to take in a few St. Lawrence hockey games and the location is ideal. Clean, spacious rooms. One very tiny negative would be that the bathroom was on the small side. But the bed was so amazingly comfortable! Seriously, best bed ever.
Be sure to eat at their restaurant. Food was delicious.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello Lisa,
Thank you for your review on TripAdvisor! We are glad you enjoyed your recent stay at our hotel, along with our restaurant. Please come back and visit us again soon!
Ashlyn Pulvermiller, General Manager

"Excellent"

5

josephaO3976DD, Springfield, Missouri
07/12/2017

The staff was great. I had planned on staying two nights and driving back to the airport in the morning but the forecast called for heavy snow between there and the airport. The staff was very helpful and changing my reservation from that hotel to another Best Western at the airport.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello Joseph,
Thank you for completing a TripAdvisor review! We are happy to hear you enjoyed your recent stay with us and that our Front Desk agent was very accommodating and helped you with your travel! We hope you will come back and see us again soon.
Ashlyn Pulvermiller, General Manager

"Enjoyed it"

5

Scooter12309, Niskayuna, New York
06/12/2017

Stayed here with a youth hockey team. Rate was pretty decent. Could hear doors closing all around, but not much else. Good fan in bathroom. Temp in room was easily controlled - not too hot and dry or cold. Kids enjoyed pool. Lounge was good and had locals to tell stories.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello,
Thank you for your review on TripAdvisor! We are extremely happy to hear that you and the rest of the youth hockey team enjoyed your recent stay with us, along with our amenities and locals!
Ashlyn Pulvermiller, General Manager

"Best option in the region"

5

thomaswY71AY, Glens Falls, NY, United States
29/11/2017

The hotel has character and a great staff. The hotel's location on the edge of a nice golf course and beautiful campus of St Lawrence University add to the experience. In my opinion this hotel is the best option in this region.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello,
Thank you for completing a review on TripAdvisor. We are happy you enjoyed your stay with us and our location. Please come back and visit us again when the golf course is open!
Ashlyn Pulvermiller, General Manager

"Rude/miserable-will never stay there again "

1

mommag523, Newcastle, Canada
28/11/2017

Front desk, lounge, security and housekeeping all rude and quite miserable. Room not cleaned or restocked after 2 nights-front desk offered no explanation why-only asked if it really needed to be cleaned?!?! One treadmill out of three in working order. Room very, very dry and therefore uncomfortable.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello,
Thank you for completing the TripAdvisor review regarding your recent stay at our property. We strive every day to make our guests' experience one to remember, however it appears that we failed to meet your expectations and for that we are truly sorry. It is through our guest's feedback that we can evaluate our services and take the necessary steps to continue to enhance our customer's experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 3153868522.
Ashlyn Pulvermiller

"Dinner at the restaurant took 2 hours"

1

JW6594, Keene, New York
13/11/2017

Our dinner took 2 hours to be prepared for 6 people! The manager took $6 off the bill. And offered nothing else as we had kids waiting to be fed.
The kids enjoyed the pool and that was a nice facility.
The bathroom was tiny and you can barely shut the door.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Dear Jennifer Whitney,
Thank you for completing a TripAdvisor review on your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We appreciate your constructive comments as we are always in search of opportunities to make improvements and feedback from guests is the best way for us to pinpoint areas to focus on. So with that being said we will pass on your comments to the Head Chef and the Restaurant.
We do hope that we have another chance to earn your high regard.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 3153868522.
Sincerely,
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Mystical Journey Faire"

5

118wandaw, Alexandria Bay, New York
07/11/2017

I have had my fairs there for the last 10 yrs, and it just gets better every year. The help has has improved immensely and so has the food...Most of us stay there and enjoy the services they offer. I will continue having there. I wouldn't have it in any other place. I highly recommend this Best Western...

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello,
Thank you for completing this TripAdvisor review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy that you enjoyed your stay and hope you will come back and see us again soon.
Ashlyn Pulvermiller

"Not worth the cost"

3

shawno376, Ottawa, Canada
02/11/2017

I was charged $199 US ($291 CDN) for a one night stay......not worth the cost. Several families stayed from a minor hockey team, and the hotel was full. This is an average hotel, so they should never be charging $200 per night.

"Weekend at SLU"

5

arclarke44, London, Canada
25/10/2017

The hotel is very clean, current decor, comfortable and welcoming. Staff are very helpful and friendly. The bar is a nice area, however they only had one bartender working the night of a school booster club function after a hockey game, which made it very slow for getting drinks. Not complaining, we had a great time. Great location. Lot's of parking

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello,
Thank you for your wonderful review on TripAdvisor and information regarding our bar area. I will make sure this is addressed! I'm glad you had a great time at our hotel and we hope you come visit again soon.
Ashlyn Pulvermiller

"Peaceful R&R"

5

Toini M, Sackets Harbor, New York
22/10/2017

This is a amazing restful place after a very long day traveling for work in the North Country of NY. I have stayed here every 2 weeks for the passed 12 years. Home sweet home . Has everything. One of the best places in the North of NY! I can stay anywhere. But this is my favorite.

"BW Stay"

4

ManaKai33, Northport, Michigan
17/10/2017

Love this hotel,It is very well located to all the amenities of the town of Canton. The staff is very friendly and helpful. The rooms are nice and the pool is really a plus. The only negative comment I would have for the property is the Fitness center, the weight machine has been there for 20 years and is very tired...doesn't work that well and should be replaced. Some free weights are needed as well. That being said, the hotel and property is very comfortable and clean.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are currently working on the fitness center and re-evaluating. We appreciate your input. We hope to see you again soon!
Ashlyn Pulvermiller

"Clean hotel excellent service"

4

susansI600IP, Calverton, United States
16/10/2017

Have stayed at this hotel (it is my preferred hotel in the area) several times because my daughter is attending college in this area. Very clean rooms and staff is always very helpful. Have used the fitness center, small but very clean. Attached restaurant is pricey but service was very good and food was delicious.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! It's good to hear that you enjoyed all that we have to offer here. We look forward to your next stay.
Ashlyn Pulvermiller

"Best choice in Canton NY"

4

michaelhS7180FL, Newton, United States
12/10/2017

Admittedly, there are only two hotels we know of there, but have been staying at BW/Univ Inn for the past 4 years and will for the next three as we have 2 children enrolled at St Lawrence Univ and BW is the most convenient to the University. But very friendly staff, on-site restaurant, lounge, fitness and pool make it a good value.

"Great Stay"

5

Y3049WPterrym, Syracuse, United States
11/10/2017

As always -had a great stay. Hotel is very clean & updated. Have stayed here for business for many years. Always good service. Bar/restaurant always provides good service & food. Never had an issue. Would definitely recommend!

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your wonderful review on TripAdvisor. We are happy to hear you enjoyed not only your stay here, but also our bar and restaurant services! Please come back and visit us again soon!
Ashlyn Pulvermiller

"Weekend stay"

4

User
08/10/2017

Over the weekend, my husband and I stayed here while visiting our daughter at SLU. We have stayed numerous times as this is one of the best (and only) full service hotels in the area. Front desk is always exceptional during check in and just as great checking out. We ate dinner in the lounge on the extremely busy Saturday night. For being so packed, the server was quick to greet us, get our orders and cocktails. She was very friendly and with such a busy atmosphere she managed to keep a smile on her face all night long. She didn't rush us, let us relax, and checked on us with perfect timing. All around it was a great weekend and will be back soon.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are happy to hear that you enjoyed your stay. It's great to know that our staff was there for you and you received quality service. Please come and stay with us again soon!
Ashlyn Pulvermiller

"Great hotel"

5

Pamela A, Stony Brook, United States
01/10/2017

Stayed here for a weekend in September 2017. My son is a student at SUNY Potsdam. We were pleasantly surprised at this beautiful hotel in a small town. We had late night drinks and food at the bar/restaurant in the hotel, great menu, great drink prices, friendly waitress. Not too far from Potsdam and also close to Colton where we went for a hike.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Dear Pamela,
Thank you for your review on TripAdvisor! We are glad to hear that you had a nice stay. Colton is a great place for hikes! We hope to see you again soon.
Ashlyn Pulvermiller

"All around perfect"

5

melissalr2017, United States
25/09/2017

This hotel has it all for Canton, NY area. With its 24 hour fitness center, sauna, clean pool, quiet comfortable sleep, clean room, good food and super friendly staff and a golf course, I can not imagine any hotel in the area even coming close to it. I have no reason to stay there again until next year, but with out a doubt, I will be staying at this hotel.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are happy to hear that you enjoyed your stay and we look forward to seeing you next year!
Ashlyn Pulvermiller

"Great place to stay in Canton"

5

buffaloroam, South Hadley, Massachusetts
25/09/2017

Staff at front desk are so helpful and go out of their way to accommodate you! Full service hotel with nice restaurant and Lounge also for a burger and cocktail. etc. golf course and spa... Beds are small and high off the floor which seems odd but we were able to also get a rollaway bed for another person without any difficulty. Main restaurant has a very nice view of the golf course... relaxing place to enjoy dinner.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for taking the time to review us on TripAdvisor! We are glad that your stay went well and that you could enjoy dinner and a view! We hope you come back again soon!
Ashlyn Pulvermiller

"Okay, but..."

3

Arnie R, Pomona Park, Florida
19/09/2017

My wife and I stayed at this hotel during a brief trip to Canton to visit family in the area. Although we found the hotel to be clean and pleasent, we found the rooms to be exceptionally small, including the bathrooms. Additionally, the beds we're so high, you almost needed the assistance of a Sherpa Guide as you climbed into bed.
On the upside, the hotel has a lounge/bar, a full restaurant an indoor swimming pool with a hot tub. Also, an 18 hole golf course.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you Arnie for your review on TripAdvisor! We are glad that you were able to take advantage of our amenities. We hope to see you again soon!
Ashlyn Pulvermiller

"Great place to stay!"

5

kentj1997, Ottawa, Canada
15/09/2017

My wife and I had a wonderful three day stay at the Best Western St. Lawrence University campus with friends. The staff was courteous and professional and the facilities were excellent? We plan to return in the near future!

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are happy to hear that you enjoyed your stay. We hope to see you again soon!
Ashlyn Pulvermiller

"Comfortable, economical accommodations"

5

User
14/09/2017

Very clean and comfortable accommodations. Excellent fitness center, indoor pool and hot tub. Convenient to a great golf course. The lounge is a nice place to have a beverage and dinner. The entire staff was very professional and friendly. I have been staying here annually for 30 years. It feels like home.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
What a nice review to read! We are so grateful for your business and we hope to continue to see you in the upcoming years! We look forward to your next stay.
Ashlyn Pulvermiller

"Average Hotel"

3

K9468QOryana, Austin, United States
14/09/2017

The hotel was average. It had a restaurant and lounge with decent food. The rooms were a little on the small side but were clean and comfortable. There was nothing spectacular about the hotel, but no negatives as well. Just a nice average hotel.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your response on TripAdvisor! We are glad that you had a nice stay, perhaps next time we can provide you with an above-average experience! We look forward to your next stay with us!
Ashlyn Pulvermiller

"Don's review"

5

User
10/09/2017

Convenient and good services, had no problem checking in, check out was quick, and restaurant hours and menu selection was adequate. The location was convenient for my business needs. Parking was convenient and area services are close by.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you Don for your review on TripAdvisor! We are glad to have provided an adequate experience for your business travels. We hope that you stay with us again soon!
Ashlyn Pulvermiller

"Nice time at the wedding"

4

Sharon G, Poughkeepsie, New York
08/09/2017

It was a nice room and comfortable. Wedding room was nice and hall for dinnner was pretty. Good dinners at the wedding too. Wifi was choppy went in and out a bunch during the day/night.. it was fine for the reason we came up. Good time

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you Sharon G for the review on TripAdvidor! We are happy to hear that you enjoyed your time at the wedding and enjoyed your stay. We hope to see you again soon!
Ashlyn Pulvermiller

"Any Port In A Storm"

3

amysF3482VU, rochester, United States
29/08/2017

Hotel looks nice, but lobby is cramped. No continental breakfast, as they'd prefer you spend big money at their restaurant. Rooms were clean, but small, and the bathrooms are tiny. Pillow case was dirty, and the hide-a-bed was not made up with sheets, even though we arranged for 3 guests in the room. Prices are very high in this area for what they offer and the surrounding area, making for a tough pill to swallow for value.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
We appreciate you taking the time to write your review on TripAdvisor. I hope you have received the email I sent. We apologize for not meeting your expectations, we hope you come and stay again so we can have the chance to ameliorate your previous experience.
Ashlyn Pulvermiller

"Great place to stay if your child goes to Clarkson!"

5

colleenbP1957UZ, Bedford, United States
27/08/2017

We stayed here the evening after freshman move-in day at Clarkson. Needless to say we were a little stressed out and very tired. Everyone was very friendly, the bed was very comfortable, everything in the room worked well and the windows opened wide, which was a wonderful bonus. We will certainly stay here again.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! A college transition can be difficult so we are glad that you could stay with us during the move. We hope to see more of you all in the upcoming years!
Ashlyn Pulvermiller

"Nice place to stay near St. Lawrence University. The hotel staff is very friendly and helpful. The location is perfect."

4

anitabV2001XD, Warwick Parish, Bermuda
25/08/2017

This hotel is a nice place to stay, especially if you are visiting SLU. It is within walking distance to the university, and the "Village of Canton." There is a convenient sidewalk right outside the hotel that you can travel on to get to the school and shops/ eateries on Main Street. The hotel staff is friendly and helpful. I used the gym and restaurant, which were both adequate. I will stay here again, if I visit Canton.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are happy to hear that you enjoyed the convenient location of our hotel and that our staff treated you well. We hope to see you again soon!
Ashlyn Pulvermiller

"Very Comfortable"

5

harrybY5282QQ, Albrightsville, Pennsylvania
21/08/2017

Only bad thing was the beds are set very high, highest I have ever seen. I had 3 older people traveling with me and I had a hard time getting them in bed. Other then that our stay was very enjoyable great staff clean rooms

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thanks for the review on TripAdvisor! We are happy to hear that you had a nice stay. Hopefully you come back to stay with us again soon!
Ashlyn Pulvermiller

"Very nice"

5

tonjan563, Chicago, United States
21/08/2017

Had a great stay here. The hotel was very nice and so was the staff. And got a good night sleep. No issues with the room at all. Had many amenities and a beautiful view. Was very clean and pretty hotel. Food was excellent. Only issue was dinner service was slow.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thanks for the review on TripAdvisor! It sounds like you had a really nice stay. We look forward to your next stay with us!
Ashlyn Pulvermiller

"Best Western University Inn"

5

R4968UYchristinep, Piermont, United States
14/08/2017

Stayed at this Best Western while dropping my son off at SLU. Couldn't ask for better location right next to campus . Hotel is clean and stafff friendly and helpfull! I will be spending a lot of time here over the next four years.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are happy to hear you had such a nice stay and enjoyed our location near SLU campus. We hope to see you again soon!
Ashlyn Pulvermiller

"St. Lawrence University visit"

5

nakeah2016, Baltimore, Maryland
13/08/2017

Great location to school. Just 5 min drive to admissions office. Decent restaurant onsite. Close to grocery store and gas stations. Nice clean rooms. Little noisy in hallways but was quiet before too late.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review to TripAdvisor! We are happy to hear that you enjoyed the convenient location of our hotel. We hope you come to stay with us again soon!
Ashlyn Pulvermiller

"Better than expected"

4

Lissie72, Ontario
09/08/2017

We were in the area for a weekend event and this was one of the recommended hotels.
Check in was smooth and easy, we even asked to see another room when our option was just two double beds however a larger bed and a sofa bed left no room for anything else.
I would think that would be our only complaint about this hotel is that 2 double beds is just not enough bed space especially if staying with 2 couples in one room. If they could expand to 2 queens it would be much more adequate.
Enough of the bad, lets get to the good. Rooms were nice and clean, and quiet too especially if you left the fan running. AC worked great and the beds were comfortable as well. Bathrooms were pretty standard, but clean and functioned well.
We were travelling with our dog and there is good green space around the hotel (that is not part of the golf course) for airing out your pet.
The pool/hot tub area is a good size and there is an outdoor patio area with views of the golf course that looked nice as well.
We ate breakfast at the hotel two mornings, it is not free but is reasonably priced and has enough options to satisfy almost anyone.
We enjoyed our stay and staff were friendly and helpful. Bonus of free wi-fi and many outside access points so your room is never far from where your parked your vehicle.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for taking the time to write us a review on TripAdvisor. We are happy to hear that you had a nice comfortable stay. We hope to see you again soon!
Ashlyn Pulvermiller

"Wonderful hotel"

5

K6864LOsharonl, Brandon, VT, United States
07/08/2017

Stayed at the Best Western in Canton while in town for a wedding. The staff was extremely helpful, the rooms clean and the beds comfortable. Great price and accommodations for a one night stay. Highly recommended!

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for the great review on TripAdvisor! We hope that you enjoyed the wedding. We are happy to have provided a nice place to stay for the night. We hope you come back again soon!
Ashlyn Pulvermiller

"Great Stay!"

5

Patricia S, MA, United States
03/08/2017

This is a nice hotel located just a few minutes from SUNY Canton and SUNY Pottsdam. The staff is very helpful and go out of their way to make sure your stay is the best. The restaurant is reasonable and offers a variety of options and decent prices. Portion were of a nice size too. My room was clean and there is a refrigerator and microwave in the room as well. There is a business center and a pool. I enjoyed my stay and will stay there again.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for the review on TripAdvisor! We are glad to hear that you enjoyed the convenient location of our hotel and our amenities and staff. We look forward to your next stay!
Ashlyn Pulvermiller

"Very comfortable!"

5

joshuamF5327AO, Three Mile Bay, United States
22/07/2017

My family and I stayed a night here while my daughter was taking her orientation at a nearby college. At first walk in we noticed the room was a little small but very nicely decorated. The pool and spa are extremely large, larger than most hotels and the food was very good with a great selection on the menu. The staff is very friendly and helpful as well. We would definitely recommend this hotel for a wonderful stay!

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for the nice review on TripAdvisor. Thank you for the recommendation. We hope that you stay with us again soon!
Ashlyn Pulvermiller

"Great food, average in other respects"

4

nancylV2576PI, LITTLE FALLS, United States
22/07/2017

Great food in restaurant--much better than expected and pleasant surprise. Use local syrup and other quality ingredients and enjoyed our room service breakfast as well. Very quick to respond to requests and awesome chocolate chip cookies in lobby too. Average to poor quality of mixed drinks (and expensive esp. for area) and service at bar, and average room, decor, etc. Tiniest hotel bathroom in the world?Would nonetheless recommend given options in area and quality aspects compensating for lesser ones.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
We appreciate your review on TripAdvisor! It's good to hear that you enjoyed the food and the nice little touches like real maple syrup made locally. We hope to see you again soon!
Ashlyn Pulvermiller

"comfortable stay"

4

B9827DYdawnb, Freeport, United States
20/07/2017

check in help was a little unprofessional but the stay at the hotel was nice and the accommodations were great for the business trip I was on. The food here was good and the lounge and dining room service was very good. My boss wants to stay here again when we are up here in northern New York for business.

"Simple & Clean"

3

johncT4196ID, Penfield, United States
15/07/2017

It was a bit expensive for a small room on the off-season. The room was small but the bathroom was tiny. The mattress was comfortable but unusually tall. I had no issue but if you have small children, elderly, or someone with a disability it could be difficult to get into bed. Over-all I would say this is probably the best place close to Canton NY to stay at.

"Nicest Hotel to visit SUNY Canton"

5

Jeff K, Lockport, New York
14/07/2017

Nice hotel close to Canton and St. Lawrence University. Golf course attached. Nice lounge and bar area. Nice pool, hot tub and fitness area. All staff were very friendly and knowledgeable. I will definitely look to stay here on my trips to Canton over the next 4 years.

"Always Nice"

5

BuckDaddy1, Fort Lauderdale, Florida
10/07/2017

Good clean place with great food, and great service. Needed a place to stay for hoops tourney at St. Lawrence, and it is perfect. Great breakfast. Great bar and food. Ann Marie and Robyn were very nice in the lounge.

"Best Western awesome place to stay."

5

George E. B, Bridgeport, New York, United States
10/07/2017

We stayed at the Best Western the week-end of July 1, 2017. We stayed in the King Executive room. It was a wonderful week-end. We ate our meals in the restaurant, had drinks in their lounge and everything was excellent. We also used the hot tub and swimming pool which were the best. We had a patio overlooking the golf course. Room service was wonderful. Bathroom was small but was the only complaint I could think of. The staff was very friendly and helpful. Will be staying there again and this was not our first time with them either. It just keeps getting better.

"Could have been better"

4

Sherri M, Plainville, Massachusetts
07/07/2017

We just needed a place to stay en route, and this one seemed to fit the bill in terms of price and TripAdvisor ratings. Overall, not a bad place - the room was clean and reasonably comfortable. Two things knocked it down to four stars. We were in room 145, and all through the night, I was awoken by some cycling mechanical noise, which turned out to be in the wall next to our window (probably some sort of ventilation).
However, far more annoying was trying to get breakfast the next morning. I had chosen this hotel in part because it had a restaurant that served breakfast, and I absolutely need a super-high protein, very low carb breakfast each day (e.g., 3 egg omelette). When we went down for breakfast at about 8:30, the hostess told us that there would likely be a long wait before we got our food because they were understaffed, and tables of 12, 8, and 6 had just sat down (it's worth noting that the restaurant was definitely less than 50% full). We asked for suggestions for other options, and the hostess and a waitress walking by offered two. We went off in search of these two places, only to find that one was closed (permanently?) and the other couldn't be found. So 30 minutes later we found ourselves back at the hotel, preparing ourselves for whatever wait was necessary to get food. On the plus side, the front desk person (who I had complained to on our way out) saw us come back and graciously offered us complimentary breakfasts for our trouble; that's why the place gets 4 stars and not several stars less. And the breakfasts were pretty decent (although don't bother with the Canadian bacon - each of the two pieces was about the size of a silver dollar). It's worth noting that if you can do Dunkin Donuts for breakfast, there's one of those right across the street.
So all in all, not a bad hotel, but just not a great experience. And they seem to care about making things right.

"Nice hotel"

4

KathyCliftonPark, Clifton Park
05/07/2017

This is a nice BW hotel. Visited on a beautiful, sunny spring weekend for grandson's high school graduation/party. Easy hotel to find and close proximity to everything in area. Great rooms - clean and quiet. Visited pool and lounge, both very nice. Hotel staff very friendly and helpful. Would suggest faster service at breakfast, tho - sloowwww.

"always pleased"

4

David N, cicero, United States
04/07/2017

have never had a bad stay at this Best Western. Facility is clean, staff very courteous, nice lounge. make sure to grab a couple chocolate chip cookies at check-in - delicious etc... is that 200 yet????????

"Great place to stay"

5

Cleggclan, MD
04/07/2017

Clean, extremely accommodating. Nephew had his wedding here and it was so magical. The food is excellent. Accommodations were very comfortable. Free Wi-Fi, nice pool, hot tub, golf. Such a nice place to stay

"Great"

5

josephaO3976DD, Springfield, Missouri
03/07/2017

Great hotel with awesome staff staff went out of their way to make sure my stay was trouble free. The hotel was clean and the internet works great. There is even an on-site restaurant. Many of the locals even suggested eating lunch at that restaurant.

"Great place to spend spend time with friends"

5

Donna V, Toronto, Canada
29/06/2017

We had a wonderful time at the Best Western Canton. We have been going there for over 20 years for our annual Golf Weekend and this year it was the best ever. The hotel is lovely and very friendly. We look forward to returning.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Hello Donna V,
Thank you for your wonderful review on TripAdvisor! We are so glad to hear that this year stood out above the rest and we have hope for an even better trip next year. We can't wait to welcome you back next year!
Ashlyn Pulvermiller

"Canton, New York golf weekend"

5

Doreen L, Whitby, Ontario
26/06/2017

Arrive Friday and don't have to get in your car until Sunday. Great weekend. Other than the slow service at breakfast, the staff is very friendly and helpful. This is an annual trip and the venue is perfect for golfing, eating and socializing.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Dear Doreen L,
Thank you for posting your review on TripAdvisor! We are glad to hear you had a nice weekend. We look forward to seeing you next year!
Ashlyn Pulvermiller

"Overall excellent experience"

5

Q4246KMbrucem, Kanata, Canada
19/06/2017

Very good location and our experience was excellent for our weekend getaway for golf. Staff was professional and very polite. Would have liked breakfast to be included with our stay. Food was very good at the restaurant and bar. Food and beverages were reasonable price. Would recommend this hotel for a great golfing experience.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are glad you chose the Best Western in Canton, NY for your golf weekend. Please come and join us for golf again soon!
Ashlyn Pulvermiller

"First time in Canton, NY"

5

User
12/06/2017

Excellent stay at Best Western University Inn...good food, extremely comfortable beds, nice pool. The area has lots of colleges and universities, so there are things to see and do. We were fortunate to have perfect weather also.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are glad that you enjoyed your stay. It's also fortunate that the weather has been so nice. Please come and stay with us again soon!
Ashlyn Pulvermiller

"very nice hotel"

5

Joe B, Chester, New Hampshire
11/06/2017

The room was clean (a small but important thing). The bed was comfortable (if not a bit too high). The staff was very friendly. We had one meal at the restaurant, breakfast. No complaints. We both enjoyed relaxing in the indoor pool and hot tub.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Dear Joe B,
Thank you for reviewing us on TripAdvisor! We are happy to hear that you enjoyed your breakfast and the room and even had time to relax in the pool area. We hope to see you again soon!
Ashlyn Pulvermiller

"Upgraded from years ago"

4

michaeloD7958KK, Albany, New York
11/06/2017

This location has received a lot of upgrades to building and rooms over the past years. A lot of new decor in rooms. Beds are new and a little on the soft side for those who like firm. Restaurant is good and is one of the few in area if you want a non chain meal. Place is very clean, lounge is good and staff is very friendly and helpful. Worth a stay if you have to stay in canton.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for taking the time to post your review! We are glad that you appreciate our renovation and that our staff was helpful during your stay. Please come back and visit us again soon!
Ashlyn Pulvermiller

"Friendly Staff, Clean Rooms"

5

kricket2k2, New York
06/06/2017

Our family of four stayed here for two nights and were very impressed with the cleanliness of the room. All hotel staff were friendly and helpful. An added bonus was the free Wi-fi, refrigerator, and coffee maker.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
We appreciate your review on TripAdvisor about your stay! We are pleased to hear that you enjoyed your time with us. Please don't hesitate to come and stay again soon!
Ashlyn Pulvermiller

"nice and spacious Hotel"

5

User
05/06/2017

We went for a one night stay and we really enjoyed the spacious area . The staff are really smiling and exceptional service. The food at the restaurant is very plain. We were very satisfied of our stay

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on TripAdvisor! We are glad to hear that you enjoyed your time here. We hope you come back and stay with us again soon!
Ashlyn Pulvermiller

"Great Experience"

5

B8964UXthomasw, Syracuse, United States
04/06/2017

I stayed here on business and it was very clean, neat and the staff were extremely accommodating. There is a nice lounge / bar and a restaurant on site with a decent menu. I did not experience anything negative to report. Would highly recommend it.

Ashlyn P, Manager at Best Western University Inn, responded to this review
Thank you for completing our survey regarding your recent stay at our property, and for a wonderful review!
Your satisfaction is very important to us and we value your feedback. Your survey responses will serve as a resource to point out the areas where we need to improve, and how we are able to deliver a superior experience for you and other guests in the future. It was all of our pleasure to help make your stay a memorable one, and i will be sure to pass your very nice comments to everyone on the team!
We appreciate you choosing to stay with us here at the Best Western, and we look forward to visiting with you in the near future!
Warm Regards,
Wendi Provost
Director of Rooms Division
Best Western University Inn

"Very nice stay"

5

Jeff S, Ocala, Florida
29/05/2017

Recently spent three nights here and it was everything you could ask for. The staff were friendly and super accommodating. The rooms were nice, clean and quiet. We also ate dinner at the restaurant. It was a very good meal and the service was terrific. We also attended a reception at the banquet facilities. The facilities were outstanding and the staff was fantastic.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Dear Jeff,
Thank you for your review on TripAdvisor! We are happy to have provided you a room as well as a place for your reception. Please come back and stay with us again soon!
Ashlyn Pulvermiller

"Stay here!"

5

teresa d, Levittown, New York
28/05/2017

I have used this hotel for 4 years now. My son went to one of the colleges in the area. I have seen some reviews that want to make this hotel seem like a small hotel in a small town. It's not! The area has a lot of thing to do, you just have to look around.
Now for the hotel, it is a beautiful,upscale hotel for a great price! They have made upgrades that are beautiful. The rooms are clean and comfortable, you have free wifi,A/C, TV ,room service etc. you have a golf course next door, restaurant and pub next door and Canada 20 -25 minutes away. Besides the local attractions.
The staff actually remember you, what? Yes they remember you. They go out of their way to make you feel welcomed and comfortable. The restaurant next store is unbelievable. The food is outrageous. They have a great pub area that is always busy. But here's the unusual thing, you don't have to wait long for a table. I had 16 people come up for the graduatio. We had a beautiful luncheon. You know the food is great when during the main meal no one is talking because everyone is eating!
My family came from Florida, California,Connecticut ,NYC and Long Island. They all loved this place. We are going back so we can stay here so we can all visit Canada. And it's not that far away, fly into Syracuse airport, rent a car and in 2 hours you are there. That's less time than driving to work on the LIE. Again just stay here! You are not going to find a better place to stay.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Dear Teresa,
Thank you for taking the time to write a review for us! We are glad to have been your hotel choice for these past years, and congratulations to your son! It's great that you had a place for you and your family to stay and enjoy your time. We hope that your future trip to Canada is nice as well and we look forward to your stay!
Ashlyn Pulvermiller

"Excellently renovated property"

5

Chris B, Woodford, Virginia
23/05/2017

We have stayed at this hotel in the past, and the change it went through for renovation was incredible. We loved the bed. It was very comfortable. The staff was very gracious and professional. We highly recommend staying here.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you Chris for your review on TripAdvisor! We are happy to hear that you are impressed with the last renovation. We look forward to you staying with us again soon!
Ashlyn Pulvermiller

Ashlyn P, General Manager at Best Western University Inn, responded to this review
We appreciate you taking the time to write us a review! We are glad to hear that you enjoyed your stay and that it was nice and easy for you. Please come back again soon!
Ashlyn Pulvermiller

"Nice Hotel"

4

828trevorl, Canton, United States
10/05/2017

The hotel was very nice, the rooms were clean. The hotel staff was very friendly. We were a bit disappointed with the WiFi-which was nonexistent along with the cell phone service. We swam in the pool which was nice and warm, also very clean. Good hotel for the $$$$

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Thank you for your review on Trip Advisor! We do apologize about the internet connections but we are glad you enjoyed your stay none the less! We hope to see you again soon.
Ashlyn Pulvermiller

"Relaxing"

5

980carolynl, Canastota, New York
07/05/2017

We called this hotel after the one we had booked was far below our expectations. Wendi was very pleasant, understood our situation and went above to secure us a room. The pool and hot tub were a treat after a long drive. They went out of their way to make sure we were comfortable. Will stay again in the future, was there to pick son up from college and they had special rates for this.

Ashlyn P, Manager at Best Western University Inn, responded to this review
Thank you for completing our survey regarding your recent stay at our property, and for a wonderful review!
Your satisfaction is very important to us and we value your feedback. Your survey responses will serve as a resource to point out the areas where we need to improve, and how we are able to deliver a superior experience for you and other guests in the future. It was our pleasure to have been able to make your stay a memorable one!
We appreciate you being a Best Western Member, and we look forward to visiting with you in the near future!
Warm Regards,
Wendi Provost
Director of Rooms Division
Best Western University Inn

"SLOW service"

1

kkit, new york
03/05/2017

It really isn't the guests fault that you know you are having a lunch party
of over 20 people but don't staff for it ?
Sorry slow service doesn't make for happy lunch crowd
Maybe you need to limit the menu or staff more help

Ashlyn P, Manager at Best Western University Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have forwarded your concerns to the Food and Beverage Manager, and it would be our pleasure to speak with you at your convenience regarding this concern.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Warm Regards,
Wendi Provost
Director of Rooms Division

"Nice Hotel - extremely convenient"

5

jdeguardi, Ballston Spa, New York
01/05/2017

This is a very nice hotel. Clean rooms, courteous staff and very convenient for visiting SLU. A little pricey, but you are paying for premium location adjacent to SLU. Popcorn in the lounge is a nice treat. Overall a nice place to stay.

"New York State Travel"

5

Michael S, Slingerlands, United States
28/04/2017

When staying in this part of New York you cannot find a nicer hotel. If you like golf it is on their site. They have a great restaurant and bar. Indoor pool and gym facilities. Plenty of places to ear nearby and any services you would need.

Ashlyn P, General Manager at Best Western University Inn, responded to this review
Michael S,
Thank you for your review on TripAdvisor! We are so glad to hear that you were able to access everything you needed during your stay. We hope to see you again soon!
Ashlyn Pulvermiller

"Looking forward to next stay at BW University Inn"

5

travelprep, Greenland
23/04/2017

We live in NC and just made our first trip to a Canton, NY - lovely historic town in the North Country. Our 2 night stay at BW University Inn was great and we would definitely stay here again. The hotel is clean, attractive and well maintained. Staff are kind, helpful and professional. The rooms are quite nice. We had a room (142) on the first floor with a pretty view overlooking the golf course. Our room was well appointed, the beds were very comfortable, the bathroom was clean. The workout facilities were surprisingly nice - full gym, great equipment, spacious and well designed. We didn't have a chance to make use of the dining facilities, though we read that the food is excellent. Looking forward to our next stay.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you very much for your review on TripAdvisor! It's so nice to hear how you enjoyed your visit. We hope that you get the chance to try our food during your next stay. We look forward to seeing you again soon!
Ashlyn Pulvermiller

"Nice Hotel in Canton NY"

3

George_StonyBrook, Long Island, NY
23/04/2017

I was here for two nights. The first night there was a dinner served for the conference I was attending. The food was very good. The hotel room had two double beds. The bed were comfortable but as others have stated they were very high. A child could have difficulty getting on and off the bed. I did not like the pillows that were in the room. Also, when the person in the room above me had a shower – the sound from the water pipes was very loud in my room. Also, I had to get them to program my room key 3 times before it would open the room door and for some reason, the bathroom did not contain any Kleenex tissues. Overall, the room was clean and comfortable – although with 2 double beds it was a bit tight. If I am ever in Canton NY again, I will most likely stay here.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
We appreciate you taking the time to write a review for us on TripAdvisor! We are happy to hear that you enjoyed the food during your conference. Your comments concerning your room are taken into consideration, thank you. We look forward to seeing you on your next stay!
Ashlyn Pulvermiller

"Lacrosse Game/College Weekend"

4

Tammy G, Newark, New York
21/04/2017

Great visit with our son. The Best Western is not too far from his college or other available entertainment in town. The pool and hot tub were enjoyed by our daughter. We are planning to stay the next time we have a college visit!!

Ashlyn P, Manager at BEST WESTERN University Inn, responded to this review
Thank you for taking the time to review our property! We are glad to hear that our accommodations were enjoyed by your family, and that we will be your top choice when you visit your son in Canton, NY! We look forward to welcoming you back soon!
Warm Regards,
Wendi Provost
Director of Rooms Division
Best Western University Inn

"Nice Place"

5

Mary M, Winchendon, Massachusetts
19/04/2017

I stayed here while on a business trip. Was a bit noisy in the hallways during the day however it did quiet down. The restaurant on premises was an added bonus. Excellent service and great food. The people at the front desk were extremely polite and friendly!

Ashlyn P, Manager at BEST WESTERN University Inn, responded to this review
Thank you for taking the time to review your stay with us! We are very happy to hear that our team made you feel at home, and you enjoyed our on site restaurant! We hope to welcome you back to our property in the near future!
Warm Regards,
Wendi Provost
Director of Rooms Division

"Couples visit to CU"

5

JohnS1026, Cold Brook, New York
10/04/2017

Ok limited hotels in the area so went to BW again and was impressed. Spent time in pool hot tub sauna all very clean and modern. Very comfy beds. Great staff. Not the cheapest and paid more than should have but minimal competition in that area allows higher room rates. Enjoyed stay. Will stay here again as ten minutes to CU.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
We appreciate your review on TripAdvisor! We are glad to hear that you enjoyed your stay, and hope to see you again soon on your next visit to Clarkson University.
Ashlyn Pulvermiller

"Incidentally"

4

11PandaF, Carmel, New York
05/04/2017

If you are travelling to visit one of the schools in Canton, this is the right place. Overall, the rooms are very organized and clean. It has a good size fitness area, a swimming pool and sauna. It also has a restaurant that serves breakfast, lunch and dinner. You can also order room service. My criticism are as follows: a) the beds are too high; b) the standard soap, shampoo, conditioner and lotion are too small and watery (bring your own); c) restaurant food is good but service is a bit slow.
D) Most importantly, upon check in, I was told that card will be held for a $25 incidental fee. I checked with my girlfriend who stayed at this Inn last October 2016 and she told me that this did not happen to her. At check-out and I was at the front desk to do my check-out, the front desk personnel failed to provide me with my end of stay statement of charges. I had to call them and request to send it to me by email for which they had promised that they will do. Despite of the promise, I did not receive an email from them. I had to keep checking my credit card charges to ensure that they only charged me for the meal that I signed to my room. So beware of the incidentally "Incidental Fees".

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for taking the time to write your review! As for your checkout experience, someone will be reaching out to you to make sure all is well with the charges from your stay. We hope you decide to stay with us again soon!
Ashlyn Pulvermiller

"Little Gem!"

5

gerrys125, Chazy, United States
04/04/2017

Lovely room, great staff, and very pleasant pool room overlooking the golf course. On a prior visit, I had the entire pool room to myself. Very clean rooms. Beds are exceptionally comfortable. Canton does not have many restaurants, so the hotel restaurant is really vital. If I had one complaint it would be to step up the quality. The two meals I had were okay, but just okay, nothing to brag about.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thanks for your review on TripAdvisor! It sounds like you took great advantage of our amenities. Please come visit us again soon!
Ashlyn Pulvermiller

"Best Western Canton NY"

5

johnbQ34EU, Pittsburgh
01/04/2017

Really enjoyed my stay, as usual. It is really worth the expense for the quality of the Hotel, Staff and the proximity of the onsite restaurant and lounge/bar. I highly recommend staying here when in the Canton or Potsdam NY area

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for the recommendation! We hope you come back again soon and enjoy another stay with us!
Ashlyn Pulvermiller

"Great Place!"

5

petereM1043HU, Belle Mead, New Jersey
01/04/2017

Fantastic local place to stay in the Canton area. Amenities are wonderful and rooms pleasantly appointed and super comfortable. Food at Lounge and Restaurant is excellent. The staff is always friendly and courteous and makes the stays that much more enjoyable!

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for your review on TripAdvisor! We are glad to hear that you enjoyed all we offer. Please come back and visit us again soon!
Ashlyn Pulvermiller

"Great Stay"

5

P7904GYsusank, Utica, New York
27/11/2016

As usual, great accommodations! Friendly helpful staff! Clean well updated rooms! A Great restaurant, and amenities, Great pool! We stay here when visiting family nearby. I would definitely stay again!

"Excellent Experience"

5

861karryl, Albany, New York
21/11/2016

Everything was excellent during my stay at the Best Western. The staff are extremely helpful and the rooms are perfect. The Best Western was quiet, clean, well maintained and I slept great! I've been to other hotels in the area, this was by far the best rate/room and amenities by far.

"Sheets not changed after every guest."

1

Love2travel1147802, Gloversville, New York
17/11/2016

This is the 10th issue for us at this hotel. Always told ' it won't happen again' but it does and this time we were told We could change the sheets! Unbelievable! They obviously do not care or it would not continue. Pubic hair, urine drops, stains and feces are the wonderful gifts in the bed.After a long drive the last thing you want is to deal with is this.If it weren't for company using this hotel- which may change, we would never stay here. It looks nice but beware if you mind sleeping in sheets others did the night before.

"Pleasant place to stay"

4

Sandra B, Falconer
01/11/2016

Stayed one night and requested a late checkout...they were accommodating. Pool was nice and area clean. Had breakfast in restaurant...was ok, but it was nearly 11 and they were changing over for lunch. Room was clean and I really couldn't ask for much more. Ask about discount rates and check your bill before you leave. They overcharged me, but fixed it right away. I would stay again.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Sandra B,
Thank you for sharing your experience with the TripAdvisor community! I am glad to hear that you enjoyed your stay and that our Front Desk staff was able to help you with your bill. We look forward to seeing you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Do Not Stay Here...The rooms are filthy and they double charge you"

2

User
21/10/2016

The catering services and banquet room were excellent. However this does not trickle to the guest services in the hotel and restaurant. The room we stayed in was dirty. The windows were filmy and had specks of dirt on them. The lamps and night stands were dusty and there were fingerprints all over the desk. The top shelf in the closet had a thick layer of dust on that too. We put our clothes there and had to shake them out whenever we took something off. The wait staff in the restaurant rushed us through our dinner. It was not as leisurely as it should have been. We had plenty of time before it closed for the evening. The front desk staff had issues with the billing system. I was preauthorized for my room bill on check in.. then I was preauthroized again when I checked out therefore they were trying to double charge me and would have if my bank did not alert me to the issue. It took me calling corporate to get it ironed out. It was fixed.. but essentially it ruined our very brief one day honeymoon.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Mitch B,
I apologize for the unsatisfactory experience that you had during your stay. I have since spoken to the respective teams that your concerns involve to ensure this sort of thing does not happen again. We do hope you reconsider and choose to stay with us again, we would love the opportunity to make it up to you!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Good value hotel"

5

User
14/10/2016

It is always clean and comfortable and the staff goes out of their way to be both helpful and pleasant. They make you feel welcome and truely interested in helping you. They are never too busy to be pleasant. I have always been happy to stay there when there is availability.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
We really appreciate your review on TripAdvisor! I am glad to hear that you always enjoy your time here and know that you are always welcome. We look forward to seeing you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Not worth the cost"

2

Robert W, Glens Falls, United States
11/10/2016

The price of this hotel compared to other especially in larger cities is way over priced for what you get. The room was so small with to double beds in it that there was less then 30in around any fixture and wall to move. Bathroom was so small when close shower curtain it and to overlap the toilet to close. Next was the dirtiness of the room. Makeup on pillow cases, a blanket covered in longhair and an odor that is hard to explain.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Robert W,
We appreciate your feedback from your stay with us. I will look into your concerns with the room and laundry. We do hope you come stay with us again so we can ameliorate for this recent stay.
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Excellent"

5

Carol Ann C, AKRON, United States
09/10/2016

We have stayed here in the past and did again 10/7/2016 and will stay in the future. Very satisfied with every thing this Hotel has to offer. Room was very clean and comfortable, and the Staff was very friendly and accommodating. We would not hesitate to recommend this hotel to Family and Friends.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Carol Ann C,
Thank you for your review on TripAdvisor! We are glad to hear that you were satisfied with your stay. We can't wait to welcome you back for your next stay.
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"CLEAN and COMFY"

5

User
04/10/2016

Had a wonderful experience from booking, to late check in, to cleanliness of my room. The hotel has been refurbished and is terrific. It will be my go to spot the next time we go to visit our son at St. Lawrence Thanks for a great stay.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for submitting your review to the TripAdvisor community! It is wonderful to hear about your stay and how you enjoyed it. We will see you again for the next time you visit your son at St. Lawrence!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Best Stay Ever"

5

Lisa O, nanuet, United States
25/09/2016

Cannot say enough about this hotel. It's friendly, homey and overall really a great value. It's clean and decorated very nice. Highly recommend- the staff was great. Needed a last minute item I had forgotten and I called the front desk and within 3 minutes they delivered the item

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Lisa O,
We appreciate your review to the TripAdvisor community! I am so glad to hear about your stay and how our front desk staff was able to help you promptly. We look forward to your next stay with us!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Best hotel in Canton, NY"

5

Thomas_ATL-GA, Atlanta, Georgia
15/09/2016

This is our preferred hotel when visiting family in Canton, NY. Rooms have always been clean, quiet and comfortable. The staff is very friendly, and the hotel is conveniently located close to the center of town and St. Lawrence University. The hotel has a nice restaurant with good food, as well as a great bar/lounge, with a wide selection of great beers on tap (including local breweries). I will definitely continue to return to this hotel on future visits.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! I am glad to hear that you enjoy our convenient location and all our amenities. We look forward to having you as a reoccurring guest!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Would be excellent, except---"

4

teresa729, New London, Connecticut
12/09/2016

This hotel is especially nice for family members of Canton residents, offering a discount for them. It also has spacious, clean rooms, a good restaurant (used by locals, we hear), is next to a golf course and has fitness and spa facilities. Our only complaint is that the beds in guest rooms are really high--for anyone shortish (as I am) it's necessary either to try out pole-vaulting talents or request a stepstool (I chose the latter). The staff will also remove the frame upon request, but this wouldn't be necessary with regular height beds), There is no free breakfast, but the restaurant that is part of the inn offers very tasty and reasonably priced meals with attentive service. I'd recommend the hotel but warn that if you're not tall, you ask in advance for bed modifications.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
We appreciate you taking the time to post a review on TripAdvisor! We are taking into consideration your comment of the height of our beds and we are working on a solution. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"finally, firm beds"

5

Robin L, harriman, United States
07/09/2016

hotel was very clean and room was very comfortable. firm beds! a rare find! restaurant on premises is convenient though I did not eat there this time. will definitely rebook in the future, as I come to the area several times a year

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Robin L,
Thank you for your review on TripAdvisor! We are glad to hear that you found our beds comfortable. We look forward to seeing you next time and serving you in our restaurant!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Friendliness ends at the front desk..."

3

User
06/09/2016

Friendliness ends at the front (desk & restaurant). We checked-in and went to our room. In the hallway we passed housekeeping. I had to maneuver my way around their cart. I smiled and apologized as I did so. My apology was received with a blank stare and no attempt to move the cart. The following day, we left our room between 10:30 and 11:30, came back around 5:30 to a messy room. We did not leave our "do not disturb" sign out, so I'm not sure why the room wasn't cleaned. I contacted the front desk, but the woman had just started her shift, so she didn't know why the room wasn't cleaned either. I requested towels, which she gladly brought over, but then realized the garbage needed changing as well. I called the front desk to see if there was someone on staff to pick up the garbage. Unfortunately, there wasn't. Instead, I was brought an oversized garbage bag to empty the garbage into. Upon check-out, I mentioned that our room wasn't cleaned the day before. I was told it's been noted and handed my receipt. Overall, I did not feel as I was treated as a valued guest.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for taking the time to write your review. I do sincerely apologize about your experience with our housekeeping staff. I have addressed these concerns with them to ensure they do not happen again. You may contact me personally by calling the hotel and we can further discuss this is you are available to do so. We do hope to see you again!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"The Best Western Hotel and the Decor has changed since 2014"

4

Vanessa S, New York City, United States
04/09/2016

The BW Hotel was an excellent choice for my family. The hotel is very close to St. Lawrence University Campus, which is a plus for me. The decor has changed in a wonderful way. It was wonderful to see the art on the walls of St. Lawrence University.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Vanessa S,
Thank you for your review on TripAdvisor! I am glad to hear that you notice and appreciate the renovations we have made to our establishment. We work very close with St. Lawrence University and are pleased to have you stay with us. We look forward to seeing you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Best Western."

5

Lawton M, Millbrook, United States
03/09/2016

Good hotel. As a rewards member I have received a cookie and a water bottle on several occasions. The beds are very comfortable, and the internet works well. I appreciate that the rooms are clean. Very relaxing.

"I would recommend this hote."

5

Michelle P, Rochester, United States
31/08/2016

I thought the hotel was excellent. I had called in that I would be checking in late. Upon check in the woman was very helpful, it was speedy and I received an excellent room. I ate at the onsite restaurant, The food was well prepared and the staff were attentive. Overall, my expectations of this hotel were exceeded.

"Great Hotel in a College Town"

4

Holly S, Rochester, United States
28/08/2016

Great Hotel, clean and close to Canton and St. Lawrence Colleges. The only downside, the beds are a little hard but the cool thing about the pillows...there are soft, medium and firm on each bed...something for everyone. Pizza shop/coffee and grocery store and gas are across the street. We already rebooked this hotel for parents weekend!

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Holly S,
Thank you for sharing your review with the TripAdvisor community! Having nice pillows during a night's stay really makes a difference! We will see you for Parent's Weekend!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"The Best! Love this place"

5

teresa d, Levittown, New York
27/08/2016

I have been coming here for 4 years. I bring my son back to college. I would always try to book early because they fill up fast. It is a wonderful place to stay. They have made wonderful up grades. The staff has always been friendly and helpful. The rooms are gorgeous ! And the beds are so so comfortable that as soon as you lie down your asleep. For coffee lovers there is always fresh coffee!
The pool is wonderfully refreshing and their work out area is well equipped . The lounge area is my favorite place. It's inviting and comfortable. The food is outrageous !!!!! Delicious !!!!!
On this trip I booked a luncheon for my son's College graduation. My family is coming from different states. The rooms they offered and choices of menus was great. And the price was outstanding . I wish I could mention everyone's name here but I don't know them all. Kathy, Joey,Alex,Lauren all have made this trip wonderful. All the employees here do a fantastic job.
I have every intention of coming back after my son graduates. I want to take a vacation for myself.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Teresa D,
We appreciate you taking the time to write your review! It is wonderful to hear that you enjoy the various amenities we offer here. The lounge is very cozy. We look forward to the luncheon for your son! We also look forward to seeing you again for your next trip!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Just okay"

3

Erin G, Thousand Island Park, United States
25/08/2016

This Best Western is locked in the past. The bed was comfortable, but the room, overall, was quite small and, in the halls, I felt like we had gone back to the '70s. Too bad, as it is conveniently located in a busy college town.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Erin G,
Thank you for your review on TripAdvisor. We have just finished a renovation in March 2016. We renovated the rooms, front lobby and restaurant & lounge. We are always taking steps to move forward and push this hotel into contemporary standards. I am glad to hear that you appreciated our convenient location. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Good price, OK accommodations"

3

Scape1, Winsted, Connecticut
24/08/2016

The hotel was clean but everything was decidedly average. The room was small, and the bathroom in particular was unaccommodating. Very little counter space and the toilet was scrunched up next to the sink. The price was right, so this would be fine for someone traveling alone or maybe even a couple. For three people, it was way too restrictive. Also seemed strange that breakfast wasn't included in the rate.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! We are glad that you enjoyed your stay overall. We do offer a breakfast inclusive rate that you are more than welcome to select for your next stay. We look forward to seeing you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Great Staff"

5

Tammy G, Oswego, United States
24/08/2016

Staff were professional and great help. I had a wonderful stay. The rooms were beautiful. The view was great. The area was quiet and relaxing. I sat in the sauna for an hr and it felt wonderful after a long night of dancing

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Tammy G,
We appreciate your review on TripAdvisor! It's excellent to hear that you could relax in the sauna after a busy night. We invite you back again any time!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Pleasant Stay"

4

Patrick B, Vienna, United States
22/08/2016

The best hotel in town; as the saying goes. Convenient to the campus. Good sized rooms. Could use hair dryer in the bathroom, which is conspicuously absent. This is a common amenity for this level of hotel/motel. Other than this small shortcoming, the rooms are very good. A/C will freeze you out if you want. The bedding was outstanding. What you would expect in the very best hotels.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Patrick B,
Thank you for sharing you experience with the TripAdvisor community! I am happy to hear that you enjoyed your stay specifically the beds. You should have had a hair dryer in your room but in the circumstance that you did not, the front desk staff would be happy to assist you and get one delivered immediately. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Welcoming, homely, but need to up their game! "

3

safeemkh, New York City, New York
21/08/2016

I'm staying here for the third time. First last August, then March 2016 and then August 2016. My third stay however made me realise something about this inn. They're welcoming and all, however they lack a bell boy. That means you need to bring all your heavy luggage all on your own after a long long journey. Also, this time their staff was inexperienced and staff had just started working, thus, there was delay in everything. The rooms have been updated and look quite nice. However, I'll suggest them to atleast keep an electric racket to kill the flies in their restaurant which disturb me when I'm eating food. Also, it's time they keep umbrellas (if it rains anyday-like today), we had to cancel plans because they didn't have umbrellas and we had to walk. Plus, they should think of moving their lobby somewhere else, get rid of the old carpet in the halls, update their bar. Make it new, modern, breathtaking. It's time!!! Thank you.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your review with the TripAdvisor community! I appreciate your commentary and suggestions. We have recently finished a large renovation of rooms, the lobby and restaurant and lounge in March 2016 but we are always looking for new ways to propel this business into the modern day of the hospitality and tourism industry. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Best Western in Canton, NY - beautiful"

5

Heather S, Canton, United States
11/08/2016

The scenery surrounding the hotel is beautiful! Rooms, lobby and hallways of the hotel are clean and pleasant. The rooms are nicely designed and decorated and the beds are extremely comfortable. The hotel staff was so friendly! They went out of their way to make my stay enjoyable.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Heather,
Thank you for sharing your review on TripAdvisor! I am glad to hear that you enjoyed our establishment such as our new mattresses. We look forward to seeing you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Hotel and golf stay"

5

User
08/08/2016

It was a terrific stay. The hotel was lovely - the course was great and the food in the bar area was excellent. The pool area and the gym is a real bonus - and so nice and clean. We loved sitting on the deck too.

We loved this place! Indoor & outdoor pool area! Many years ago we made an attempt at staying at a Best Western in a different small town. The property, room, bed, and even the bathroom, along with other clientele were so disappointing, we left the hotel without staying, and gave up on the brand. Another small town, looking for a decent place, and I was surprised to see the high ratings on Trip Advisor for this property. They were right! It was recently renovated which is almost always a plus! There are not a lot of choices here, plus it's a university town, which made me keep coming back to it when I was looking for a nice place to stay in the area. I am glad I did! We loved it!

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you so much for your review! I am happy to hear that you did not let one bad experience keep you from staying with us. It's wonderful that you enjoyed our newly renovated hotel along with amenities such as our refreshing cool lemon water and coffee station. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"college hunting with our son"

4

broadchannel8, New York City, New York
03/08/2016

the hotel was very close to suny canton and clarkson university as well as suny potsdam ..we had the breakfast plan and it was awesome ...full breakfast and the staff was so nice ....clean rooms ...would come again

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your review with the TripAdvisor community! I hope looking for colleges went well with your son. There are a couple of great schools to choose from. I am glad to hear you enjoyed breakfast and our wait staff. We welcome you back anytime!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Business Stay"

5

Michael S, Slingerlands, United States
02/08/2016

This hotel has a lot to offer. It is located in a very nice area convenient for restaurants offsite of you can just stay there. The rooms were spacious and very nice. The hotel staff was nothing but friendly and helpful. My first experience with this chain but will now try to use when I travel for business.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Michael S,
Thank you for taking the time to review our establishment! It's nice to hear that you enjoyed your room. We are so glad to have such a great guest stay with us! We welcome you back anytime!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Nice renovation"

4

User
01/08/2016

Bed was soft and cozy. Room was a clean, new and good size but the bathroom was small with that curved shower bar to give you more room in there. Staff was nice.
The fitness area was clean and seemed new. I tried the gym -- nice cardio machines, water cooler, towels, mat and weight machine. The sauna was in the restroom and seemed brand new. The pool was the same. Overall, I was pleasantly surprised.
The restaurant needed some help. The service was inattentive and slow. The blueberry pie was a little sweet (and made elsewhere) but the lemon sorbet that came with it cut it nicely. $6 Cobb salad was a little big for a side salad and small for an entree; they should charge more and do more with it. $9 for pie?

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for your review! I am glad to hear that you took advantage of many of our amenities like our fitness center. Your commentary is very helpful especially the specifics about our menu. We look forward to seeing you again!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Sam's Business Trip"

5

Samuel C, Herkimer, United States
01/08/2016

This is an excellent hotel to stay at, restaurant is great, food is exceptional and prices are reasonable, rooms are very clean and comfortable, indoor pool and hot tub are great-can't beat it for the price I would highly recommend this hotel, its also very family friendly'''.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Samuel C,
Thank you so much for sharing your review with the TripAdvisor community! I am happy to hear how much you enjoyed your stay, especially our food! We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Much Improved Hotel, Small, small rooms and baths"

4

WDWCM87, West Palm Beach, Florida
25/07/2016

This recently renovated hotel is much improved. The rooms are small as our bathrooms. They are very well redone. Comfortable beds if you like them soft which I do. Staff was super nice. Rates are high, but there is no competition in the area. Very nice TV, good size fridge, restaurant on site, Dunkin Dounuts and grocery store and Pizza The Hut right across the street. Beautiful golf course attached to hotel. Pub food was marginal. Full service bar.
We asked for a golf course view but received a parking lot view, while 3 other rooms in our party got golf course views and did not ask for them….hotel was not full. At check in we asked for 4 rooms to be connected or near each other, front desk agent told us there were not any twin rooms on our floor, yet we saw several unoccupied doubles on our floor….not sure the rationale used by front desk….

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your review with the TripAdvisor community! I am glad to hear that you enjoyed the beds and other room amenities. Our staff is the best and very accommodating, I apologize we could not give you your ideal room this previous stay. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Our Stay at Best Western, Canton, NY"

5

User
15/07/2016

Hotel staff were caring, punctual and respectful. Rooms are comfortable and very clean. Food served at restaurant is flavorful and very appetizing. Their burgers are awesome. You are treated like family, not just a guest. Great job. Location makes it easy to access others areas of city. Only problem, bed was too high off the ground for me.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you so much for sharing your review with the TripAdvisor community! I am so glad to hear how much you enjoyed your visit especially our burgers! We are addressing the bed height issue. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Business"

3

Jack F, Chittenango, United States
23/06/2016

Average, nothing fancy or stand out, but comfortable. Convenient location, only negative was on this last trip felt restaurant service not as friendly and timely as in the past. I will still stay, but may decide to eat out.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Jack F,
Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our wait staff. We are currently working on training our new staff so the next time you stay it will be much improved! We look forward to seeing you, Jack!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Canton Best Western"

5

Frederick C, Syracuse, New York
13/06/2016

Great stay in every respect. Spent a lot of time there and was very comfortable and treated well. Wait staff was very kind and ready to help. We've used this hotel for a reunion for more that a decade and we've never had an issue.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Frederick C,
Thank you so much for sharing your review with the TripAdvisor community! I am so glad to hear how much you enjoyed your visit! We thank you for your loyalty as our customer and we very much enjoy having you!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"for conference"

3

Sandra C, rochester, ny, United States
13/06/2016

I was with my colleagues for a conference. If you are short you might need a step ladder to get into the bed. It was clean and tidy. The check in person was very good. She gave excellent directions and helped me find a vintage quilt display in downtown Canton. The restaurant wait staff was less than expected. The food was average. The waitress tried to give me my bill twice.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Sandra C,
Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our wait staff. I am glad to hear you had a nice experience with our Front Desk staff. We look forward to seeing you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Nice stay, but WiFi stinks! AT&T customers not welcomed."

3

Michael M, Chalfont, United States
12/06/2016

A nice hotel, with friendly staff and good restaurant, but WiFi was horrible and don't count on using your phone in your room if an AT&T customer, because it won't work. Be prepared to make calls from parking lot.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Michael M,
Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our internet. I hope you received my email and if you are available, I would love to speak with you about the Wi-Fi and phone service. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Great location for SLU Alums"

4

Tom and Diane S, Lockport, New York
09/06/2016

SLU and Best Western have invested nicely the last few years( fitness center, new entrance, bed upgrades) and it shows. A quality hotel for a reasonable price and so close to campus. Golf course and lounge both in great condition

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Tom and Diane S,
Thank you so much for sharing your experience with the TripAdvisor community! I am very pleased to hear that you enjoyed your time and all of our amenities and our recent renovation! We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University

"Beautiful Hotel!!"

5

Niccole G, clay, United States
08/06/2016

Everything was perfect from check in to checkout! Clean pool and hot tub, delicious food, friendly staff and beautiful grounds! Even though it was a business trip, it felt like a mini vacation! I'd recommend this hotel to anyone travelling in northern New York. I'll be back later in the year and I will only stay here.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you so much for sharing your review with the TripAdvisor community! I am so glad to hear how much you enjoyed your stay! We recently released a new menu and our golf course is an amazing part of our property. Thanks again for your support and we look forward to seeing you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Newly renovated room and wonderful lunch and dinner at the Best Western"

5

carolinespencer, NE USA
06/06/2016

I have enjoyed 2 delicious meals at the Best Western in the last 2 weeks.
Dinner was mahi-mahi with a mango salsa, fingerling potatoes and fresh vegetables. We tried 2 desserts, an over the top chocolate cake and a strawberry rhubarb pie. Yum! The meal was really so good.
For lunch,I ordered the Spring salad with strawberries and chicken. It was perfectly "dressed" (not swimming in dressing), and the chicken was prepared really well. My husband ordered a combo of the three cheese grilled sandwich and a tomato bisque soup. He enjoyed both very much.
The menu is new and offers options at a variety of price points. Our server this time was Robyn. She was attentive, very friendly and really knew the menu.
The newly renovated rooms are very comfortable and attractive. The whole place looks
great, and Time Warner has fixed the internet/TV issues.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Caroline S,
Thank you so much for sharing your review with the TripAdvisor community! I am so glad to hear how much you enjoyed your stay! We are loving our new menu! Thanks again for your support and we hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Good location"

4

Linda B, Beachwood
01/06/2016

Stayed here while visiting family in Canton. The hotel was convenient, easily accessible, and provided for all our needs. We used the pool, the hot tub, and ate some meals at the restaurant. We were very pleased with our experience.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Linda B,
Thank you so much for sharing your experience with the TripAdvisor community! I am very pleased to hear that you enjoyed your time and all of our amenities! We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University

"The only time in 23 years of business travel I ever left a hotel for a B & B!"

2

User
31/05/2016

Most of the people were extremely nice and I appreciate that! I hold nothing against their hospitality. However, there was one fill-in person in the lounge who was very rude, but I believe she is gone. I think the place was just mismanaged. Sometimes it would take hours for food to come out or you would have to wait a long time to get a beverage. The cable tv system was almost minimal due to ongoing negotiations with TWC. The beds are at least 36 inches off the floor and the rooms are very small. I am sure this hotel will get through its' growing pains and come out on top someday. They have potential!

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! I appreciate your positive view on all of our changes here at the hotel and hard transitions. We have the same view as you do and we are working out best every day to achieve it! We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
University Inn

"Moving Out Weekend"

4

Deborah P, Wilmington, United States
20/05/2016

The rooms are small, bathrooms even smaller. The staff is nice and very accommodating. The lounge is fun - this particular weekend the SLU Lacrosse team was doing quite a bit of celebrating. A little loud.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Deborah P,
Thank you for sharing your experience with the TripAdvisor community! I apologize for your concerns about the room and the Lounge noise level it was a busy weekend for celebrating sports and graduation. I am glad to hear that our staff was able to accommodate your needs and that you enjoyed the Lounge! We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Golfing in Upper New York State"

4

John S, Ottawa, Canada
15/05/2016

This is a great hotel for anyone planning a golfing vacation in this area. It is located right on the Oliver Apppleton GC adjacent to St Lawrence College and a 5 minute drive from the Partridge Run GC.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear John S,
Thank you for sharing your experience with the TripAdvisor community. I am glad to hear that you enjoyed our location and your time golfing. We hope to see you again soon for another golf vacation!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"OK Hotel/Huge Wifi Fail!"

3

northernlights40, Norwalk, Connecticut
13/05/2016

The hotel is just ok. Rooms are clean and acceptable. Close to the college for visitors. We stayed here for a sports tournament. We stayed at this hotel and as much as it pains me to say this, the wifi was down the entire time!!! It affected the entire hotel. That is unacceptable.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our internet. We are finished with fixing this problem so it will no longer be an issue. I am glad to hear that you enjoyed our convenient location. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Great hotel close to the university"

4

LawrenceHDenver, Castle Rock, Colorado
09/05/2016

The place has obviously been redone since I visited 2 years ago. The rooms are spacious, comfortable and clean. Free Wi-Fi, and they were upgrading that while we were there. Full amenities, friendly staff.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community. I am glad to hear that you enjoyed our renovations and that our staff was so friendly. We strive for the best here for guests like you and we hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Hotel stay"

4

Janelle C, Bensalem, United States
09/05/2016

The place was well kept and comfortable. I wish I had time to take advantage of the fitness center and pool! The only annoyance was the poor wifi connection. This messed up incoming/outgoing calls and texts that were important during our stay.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Janelle C,
Thank you for sharing your experience with the TripAdvisor community. Hopefully you are able to use the Fitness Center and Pool during your next visit. We are currently experiencing internet issues but are working around the clock to fix the issue. We look forward to seeing you again!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Family"

4

User
06/05/2016

good hotel; good dinner and the location was excellent as we played the golf course..no breakfast offered; and the waiter service at dinner was slow; but the food was very good. I did not see points in my account for the stay

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community. I am glad to hear the you appreciated our location and golf course! By contacting our accommodating front desk at the hotel, I am sure we can adjust your points accordingly. We hope to hear from you soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Good Enough"

3

DebbyP24, Hamilton
05/05/2016

It was a pretty basic hotel room. I haven't seen beds that small in awhile. We were there to visit the University in Canton so accommodation wise we weren't expecting anything extravagant. No instructions for the heating system so we kind of froze overnight as we expected to come on intermittently. It was a little disappointing that we were put right next door to a group of hockey players obviously in town for a tournament. The breakfast in the morning was a nice touch.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our rooms. We are currently working on the heating issue. I am glad to hear that you enjoyed your breakfast. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Just stay here!"

5

teresa d, Levittown, New York
05/05/2016

They have redone the rooms, the lounge, and the outside. Beautiful job. The rooms are beautifully decorated, they are up to date and comfortable. The lounge is incredible. Totally new decor and it looks fantastic. And the food is out of this world. I especially like the French fries served in little frying baskets. And all of the food is delicious. From the oversized sandwiches to the entrees. I had the salmon, with potatoes and vegetables. There was nothing left on my plate
All 4 of us relaxed in comfortable chairs and had an exquisite meal. And the deserts are to die for. And best of all are the hotel rates and the price of the food. Unbelievable! What great prices. Will be visiting again in August, October and the following May.
It is located about 30 minutes from Canada. It's a great place to stay and to come back to. And there is a pool and gym, computer site with plenty of work stations. Not to mention coffee and tea anytime you want.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Teresa D,
Thank you for sharing your experience with the TripAdvisor community! I am very glad to hear that you enjoyed our new menu and renovations! It is so nice to know we have such a wonderful repeat guest such as yourself. We will see you again in August!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Good Hotel"

4

Denise F, canton, United States
02/05/2016

This hotel is really good, staff are very friendly and helpful, rooms are clean and comfortable. However, I feel they should include free continental breakfast if you pay more than $168 for just 1 night. There was no phone reception in the room we stayed in, so I had to place my phone on or near the window to receive texts messages and calls. The internet was in and out too but good overall. And I would just ask the hotel make sure every key card is updated/deactivated/activated correctly because a drunk man easily entered our room around 3am even though our door was locked and shut. I believe his key card had access to open our door and his.

"Great Choice when visiting Potdam"

5

havingfun123, New York
30/04/2016

Great place to stay when visiting our Clarkson University student. It is down the street from Clarkson. This Hotel was recently renovated. Very clean rooms, comfortable beds and a restaurant overlooking a golf course. We will definately stay here again when visitng our son at school.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! I am very glad to hear that you enjoyed your stay while visiting your son at Clarkson and all of our amenities such as our restaurant and nearby location to the school. We look forward to seeing you again!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"College trip. Average hotel"

3

jillyrosesmom, North Chelmsford, Massachusetts
24/04/2016

The good news is staff was very nice. Room service was great. Food very good. With limited options in town I would prefer breakfast included but does have restaurant on site. Two biggest issues were that the room was tiny. Smallest one I have ever stayed in for comparable hotel. AC also worked poorly and stopped by morning. Room seemed clean but dust evident in ac/ heat unit. When I mentioned unit wasn't working next morning at check out person at desk said they were all being updated.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! I am happy to hear that you enjoyed our staff and food, which are things we most certainly take pride in. I do apologize for any concerns you had with our rooms. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Customer service was terrific."

4

Elizabeth G, Warren, United States
23/04/2016

I had made a mistake with the date in booking my reservation, , and arrived without a reservation, having booked the hotel for the previous week by mistake. Luckily the hotel wasn't full and the staff person at the front desk very kindly offered me a complimentary room since I had paid for a room the prior week and not used it. I was very impressed by that.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Elizabeth G,
Thank you for sharing your experience with the TripAdvisor community! It is so nice to hear what our staff was able to do for you in your unique situation. We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Nice clean accomodating Hotel"

5

juliepR6196KU, Westford, Massachusetts
22/04/2016

Highly recommend this BW if you plan to visit Clarkson University, which is only a 10 minute ride away. Everything was wonderful, comfortable beds, clean room and well priced delicious meals in their restaurant.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the TripAdvisor community! I am very glad to hear that you enjoyed your stay and all of our amenities such as our restaurant and convenient location. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Not Much to Pick and Choose in Canton"

3

Mark R, Tonka Bay, United States
22/04/2016

A little run down in areas; connected to nice golf course though; friendly helpful staff; shower diverter was broken so could not shower - not enough time for staff to fix on morning of departure - was comped breakfast for two though

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Mark R,
Thank you for sharing your experience with the TripAdvisor community! I apologize for any concerns you had with our rooms. I am glad to hear that you enjoyed your experience with our staff and that we were able to make up for your unfortunate mishap. We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Overpriced"

3

Peter D, homer, United States
19/04/2016

This hotel has been updated but the rooms are tiny and breakfast is not included. Because of this I have to rate them average. The lounge/bar is nice and food was good. their fitness center and pool area are very nice.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Peter D,
Thank you for sharing your experience with the TripAdvisor community! I apologize for any concerns you had with our rooms. For your next stay you are more than welcome to ask for our breakfast inclusive rate! I am glad to hear that you enjoyed the Lounge and our other amenities. We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Diamond in the ruff!"

4

Frank C, ROCHESTER, United States
18/04/2016

I was pleasantly surprised with the room decor and comfort! Having the hotel connected to a golf course was a huge plus. The hotel is conveniently located near downtown Canton and near SUNY Canton and St Lawrence University.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Frank C,
Thank you for sharing your experience with the TripAdvisor community! I am glad to hear that you enjoyed the ambiance of our dining room and the convenience of our golf course. We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Best western stay"

5

Suzanne G, Highland Park, United States
07/04/2016

We really enjoyed this property. It would be much better if they had a breakfast, but we loved the restaurant and the lounge. The food was very good. They provided a baby crib too which was very helpful

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Suzanne G,
Thank you for sharing your experience with the TripAdvisor community! I am very glad to hear that you enjoyed your stay and all of our amenities such as our baby cribs. We hope to see you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Always a quality stay"

5

Tim P, Naugatuck, Connecticut, United States
07/04/2016

I use this Best Western monthly, when working in the St. Lawrence County area. Between the quality of the room, the pool, and the friendliness and professionalism of the staff, I found it unnecessary to look anywhere else. They will always have my business.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Tim P,
Thank you so much for sharing your experience with the TripAdvisor community! I am very glad to hear that you enjoyed your stay and all of our amenities. We deeply appreciate your loyalty and we look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Great Stay"

5

Karen M, East Aurora, United States
06/04/2016

Comfortable rooms with refrigerator and microwave. The fitness room was great with 3 ellipticals, 3 treadmills and a stationary bicycle. Plus a couple of weight machines. Also, a very nice small sauna, one for men and one for women. The pool looked clean, but I did not have time to use it. Great, friendly staff. A very nice hotel at a good price.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Dear Karen M,
Thank you so much for sharing your experience with the TripAdvisor community! I am very glad to hear that you enjoyed your stay and all of our amenities. We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"DJ PARTY... REALLY?????"

1

Nancy Jo M, Marcy, New York
02/04/2016

There is currently a "DJ Party" going on in the banquet room. The base and music kept me up until after 1am. I believe if you're going to have a DJ party, you should inform your guests that book with you so they can decide if they should book somewhere else. I am not a light sleeper and I was kept up. Very poor business decision. I will NOT be staying here eve again and I am turned off by the best western brand in general. Shameful.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Dear Nancy Jo M,
I am sorry to hear about your experience during your stay. I will be reaching out to discuss your recent stay in more detail.
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"College Visit Weekend"

5

JerseyFamily07, Manlius, New York
28/03/2016

This Best Western was a great place to stay while visiting the area colleges. The room was very clean; the pool, exercise room and spa is brand new; the lounge was a nice place to have a meal -- and not just pub food -- real food like steaks, chicken, fish.
Very accommodating staff.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn. I am also happy to hear that you enjoyed the variety of food we provide. Expect some new additions to the menu soon! We look forward to your next visit!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Better than reviews i read"

4

garyr196, Queensbury, New York
27/03/2016

Not a lot to chose from in the Potsdam area so i used points to stay 15 minutes away in Canton. mix up at check in/reservations had them billing my credit card $108 after already using $129 in points to book online through Chase rewards, my conclusion is that i paid $129 through Chase travel partners for which they paid BW only $108...Reviews complained of service and continental breakfast selection...Service was OK, but when i specifically asked about breakfast at check in, I was only told of the 'sit down and order off the menu' option, so I'm not sure if there is any type of breakfast included...regardless, we needed a bed for the night and we would stay there again...

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn and that you are planning on visiting us again! There is in fact a breakfast inclusive rate that our Front Desk staff is happy to accommodate you with for your next stay. We look forward to your return!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"no complaints"

4

Mike T, BX, United States
25/03/2016

Amanda was great upon check in and address my requests and questions promptly and professionally, kids loved the complementary cookies and coffee and tea. Restaurant had a good variety of selection and food was good

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Dear Mike T,
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn. It's great to hear that your kids enjoyed the cookies. We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"A 'green' hotel does not mean you don't need to clean and change sheets and towels daily."

2

Love2travel1147802, Gloversville, New York
22/03/2016

On 5 different occasions the sheets had not been changed! Towels on a couple of times. No one seems to do daily check ups on the cleaning staff here. Each time we received- sorry- but obviously nothing changes. They seem to think if they 'toss' you a coupon for a free drink all is ok! I just don't know what else to say except; book any where else.If this were not a business booking I would never stay here. Hair in the bed, urine on the sheets and toilet.Stains do I need to say more? Grainy tv picture, no HBO as stated....

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
I am sorry that we did not make your expectation. I understand that you stay with us quite often and I would love the opportunity to meet with you about your concerns. We continue to strive to deliver a high level of standards at our hotel and your experience is not part of our goal by any means. I look forward to speaking with you, feel free to call me anytime 315-386-8522.
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Not worth the price you have to pay"

3

Sandra L, Lowville
13/03/2016

When reservations were made, I was given a quote for a much less price than I actually was charged, which ended up being about $50 more than quoted. I did not receive a confirmation email to verify price. I also later found out that breakfast is not free, and that I was charged for 4 breakfasts when I didn't even have 4 in my party. I called several times to speak with someone about the charges, however, it is very difficult to get a hold of a manager. I was told I would be reimbursed for breakfast, but the reimbursement was never given. If given the choice, stay at another hotel in area. You will get a much better experience for the price you have to pay.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Dear Sandra L,
I am sorry to hear about your experience with the hotel. We are addressing your concerns with the front desk staff and Aubree should be in contact with you soon via email and your refund is on its way. I hope we were able to rectify your issues and we hope to have you back as our guest.
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Best Western University Inn"

2

Marsha K, Buffalo, United States
07/03/2016

Recently remodeled room was satisfactory and clean. Rates were way too high. This was the nearest (and only) hotel near what I needed, perhaps that explains why the staff was so nasty. I did notice a hotel being built down the street - if I need to stay in this area again - I hope the new hotel is complete. Pool and hot tub area were a welcome break, the fitness center has lights on a timer which go off after 20 minutes or so, that was irritating as I like to read while walking on the treadmill. Choice of equipment was good and in working order.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Dear Marsha K,
I am sorry to hear that your stay did not completely meet your expectations. Your comments are very helpful and I will personally make sure that these areas are reviewed. I am very happy that you received our email and responded back. I hope we were able to rectify your issues and we look forward to having you back as our guest.
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Nice place ... should be great when renovations are completed"

4

Weaselnut, Canandaigua, NY
29/02/2016

Currently under renovations - we were there on a weekend and the place was a little torn up in some spots but no noise. The work they appear to have done so far was excellent. The pool, workout and spa area was among the nicest I have ever seen - we really enjoyed it. There were a few negatives:
1. The bathroom in the room was very small - toilet literally an inch from the shower
2. Then fan in the bathroom sounded like a piston engine - very loud
3 The TV was a little small .. not a big deal but smaller than most
With that said, I would stay there again .... Staff was friendly and professional and the place was very quiet!

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the Trip Advisor community! We are inspecting all the rooms to address your concern with the fan. I am happy to hear that you had an overall good stay at the Best Western University Inn and we look forward to serving you again soon!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"unfriendly staffed"

2

Ryan S, plattsburgh, United States
29/02/2016

If you need anything while staying at the hotel good luck on getting any help from the staff they are uptight and rude and are clearly the wrong profession. Don't expect any type of breakfast you are lucky to get coffee that is if you wake up around 9 to 10 am because they don't have anything ready at 6am.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Dear Ryan S,
I am sorry to hear about your experience with our staff. Our restaurant is now open at 6 am Monday through Saturday and 7 am on Sundays. I would love to have the opportunity to speak with you in regards to your concerns. We hope to see you again and look forward to meeting your expectations!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Comfort"

5

Ron G, Clinton
26/02/2016

Excellent Staff, comfortable bedding and room, relaxing pool and sauna. Each employee that I spoke to was friendly, helpful and went out of their way to assist in whatever need I had. The current renovations are going make the entire facility look amazing.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Dear Ron G,
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn. I am also happy to hear that you can envision the same outcome of the renovations as I do. We look forward to your next stay!
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"It worked fine"

3

travelingfamily4Ma, MA
16/02/2016

Here for a tour of SLU with daughter so we picked the closest place. It was ok. Little complaints, like there was construction we had to walk through to get to our room. There was a dumpster parked right outside our window. The restaurant was freezing at breakfast and closed at dinner. Breakfast food was fine though. If our daughter goes to SLU we will experiment with other places to stay if possible.

BestWesternU33051, General Manager at BEST WESTERN University Inn, responded to this review
Thank you for sharing your experience with the Trip Advisor community! I am sorry that we did not meet your expectations during your stay. I hope that your daughter enjoyed her visit to SLU and with the opportunity, we look forward to making your next stay more enjoyable.
Ashlyn Pulvermiller
General Manager
Best Western University Inn

"Always satisfied"

5

Jodi R, syracuse, United States
23/01/2016

I aways stay at the Best Western in Canton NY when I am that way for business. I have stayed at a couple before in the area. But the hospitality and and atmospher is the best there. It is like they go out of their way to make sure you smile when you walk in and out. They treat everyone the same. The food is always good and trust me I have had almost everything on the menu. My burgers and steak have always been at the perfect temp that i ask for. The gym has the right equipment and is a private feel. I have always had a very clean room and a great night sleep. The beds are comfy and it has always been quite. I recomend it to everyone. I have to say to being so close to canada the other hotels you get bad internet and very bad phone service. But never a problem at the Best Western in Canton.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Jodi R,
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn and that our staff was able to create such a warming atmosphere. We look forward to your next visit!
-Ashlyn

"Good basic"

4

Charles D, Oceanside, United States
12/01/2016

clean convienent lots of parking Most Best westerns i've encountered have free breakfast but this one does not. It does have a restaurant in the building although dinner was not great. Reservation was made last minute and the price was very good.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Charles D,
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn. I am sorry to hear that you were not completely satisfied with dinner. Our Chef is currently working on improving our menu and i hope on your next visit you will allow us to serve you again.
-Ashlyn

"Motel 6 amenities at Ritz Carleton prices"

2

User
09/01/2016

I occasionally get to Canton to work with folks at St. Lawrence University. Because the University owns the property, I have to stay at this hotel. The rooms are small and cramped with an especially small bathroom (and a toilet of the style used in public restrooms!). Although the beds are fairly comfortable, albeit on the firm side, the furnishings are very old and tired. The rooms seem fairly clean but smell old. They're in the process of updating the rooms, so we'll see whether the improvements may make the high price a bit more reasonable. During my most recent visit (first week of January, 2016), the WiFi was a source of great frustration and aggravation. For most of my stay I could not connect at all making it impossible to conduct the business I had to do. When I reported this to the front desk, the excuse they made was that there were young athletes staying there with their multiple devices taxing the network. My understanding is that sport teams stay there regularly, so one would think they might consider better bandwidth. I also had a challenge with the heat in the room--I had to open the windows to counteract the excessive heat radiating from the HVAC unit (also very old and tired) in spite of turning the temperature to the coolest setting. The frigid outdoor temperatures helped cool the room readily fortunately. What kept my rating from being 1 star (terrible) is the front desk staff--they are always friendly and helpful (even though there was nothing they could do about the WiFi). My recommendation is that you keep driving to Potsdam (only 10 miles further) to find a better and more reasonable hotel.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Doug V,
I am very sorry to read about your experience, and invite you to contact me directly at the hotel. As the new General Manager I assure you the experience you describe is certainly not consistent with the feeling I strive to achieve with our guests, Our property is currently under renovation and we are addressing the issues that impacted your stay. I hope to have the opportunity to speak with you further.
Ashlyn Pulvermiller
General Manager

"Nice Hotel"

3

NYTraveler11375, NYC
05/01/2016

Rooms were smaller than I expected and bathroom was very cramp and needs major updating. Staff very friendly, especially at the restaurant, and hotel very clean. Right in the center of everything in Canton and next to college.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear NYTraveler11375,
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn and that our staff was able to create a friendly atmosphere. Our property is currently under renovation receiving a major update. We look forward to your next visit and being able to share this this with you!
-Ashlyn

"Parent Group - Great Stay with Good Lounge/Restaurant"

4

jackiepaddy, Western NY
26/12/2015

We were a group of 25+ parents in town for HS hockey. Sonja was extremely helpful with our group reservation and had very good communication. Arrival was no problem other than another youth hockey group was checking out as we were checking in and they had late departure which caused our rooms to be delayed. No problem because the lounge was very comfortable with good service and some of us received free breakfast coupons which were worth the wait! This property had exactly the amenities we needed - onsite full restaurant, lounge, good parking, easy access, fitness room. Food was good - we had lunch and breakfast and late night in the lounge. Lounge open until midnight on Saturday. Downsides - rooms were in the lower level which was a bit claustrophobic with low ceilings. Beds were good, bedding was good. Bathroom was a bit outdated and could use some updating. Towels were a bit "budget" motel. Paid $124/night - probably because they're one of the only large, nicer hotels in town. Would stay again if in the area.

Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review
Dear Jackiepaddy,
Thank you for sharing your experience with the Trip Advisor community! I am glad to read that you enjoyed your stay with us at the Best Western University Inn and that our hotel was able to meet all of your group needs. We are exited that are property is under renovation and receiving some of the updating you mentioned. We look forward to your next visit and being able to share this with you!
-Ashlyn

"Canton, NY visit"

5

Michael S, Gloversville, United States
16/12/2015

The University Inn facility is very clean, well maintained and quiet. The complex offers easy access to the local colleges and events in the area of Canton. Golfing, swimming, and ease of walking to the local town are available to those who may be interested in the athletic opportunities. Though a breakfast is not part of the reservation the connected restaurant does provide a very good selection of meal options within a reasonable price with a view of the golf course and depending on the timing a possible view of the local wildlife, deer and birds frequent the course and the ready availability of a freshly cut lawns. The team of staff and management are very friendly and ready to assist to make the stay in the area the most enjoyable. The knowledgeable staff was able to provide options for the customers from the local events calendars with suggestions of area points of interest. I felt that my visit to the area and this facility was very welcoming and a great pleasure to me and my family. I would recommend for everyone to experience this option at least once while visiting the Canton, New York area. I wish to thank all of the staff and management for the comfort I experienced.

"Good hotel/Very comfortable"

4

User
05/12/2015

Very nice place and the grounds are beautiful. It is located on a golf course. Nice restaurant with pretty good food, and a nice lounge. Staff were very friendly and helpful. Beds are firm and comfortable. Heating system is pretty old and fan runs so it is hot and dry when running. Overall I was happy with accomodations and would stay there again.

"Enjoyable hotel in Canton, NY"

4

bmc332015, Dublin, Ireland
01/12/2015

Stayed at the University Inn for the second time and again found it a comfortable hotel with a good range of facilities. The evening meal was good quality and value. The gym was also good, Will stay again.

"Parents Hideaway, ideal for visiting kids at SLU"

4

PaulH1961, Auckland, New Zealand
29/11/2015

There aren't a lot of options in Canton and the Best Western is probably one of the better choices. I ended up staying 7 days, but originally was booked to be in 2 days, miss a night then book in again until the end of my stay due to a visiting sports team. I rang the hotel and asked to be put on a waiting list, and got confirmation of 7 straight nights upon check in: I'd suggest you book as early as possible as this hotel fills very quickly during sports weekends and special events such as graduation. The room was clean and tidy, every thing works, the food is okay (we ate out in town with my daughters team most nights) and the bar is great for parent gatherings, although a little soulless. Really appreciated the DIY Laundry, especially given the length of my stay.

"Bring back the Lounge - Why the change?"

4

MB6470, Canton, New York
27/11/2015

Was so very disappointed when visiting the Best Western Lounge recently. The divider wall between the bar and the lounge is no longer there. It is just not the same! The lights are now very bright and the soothing relaxed lounge feel is gone. The missing divider wall between the bar and the tables creates an entirely different atmosphere. Please bring the wall back and dim the lights.
Also sad to see the bar menu is missing some of the old favorites.

"Poor Quality but Little Competition"

2

Michele T, Oneonta, New York
25/11/2015

This hotel is very old and is in the middle of one of many renovations over the years. There are very few hotels in Canton, NY, so they charge way more than the accommodations are worth. Unfortunately, for those parents visiting to watch their college athletes' competitions, there are very few hotels to choose from. Therefore, they are able to charge ridiculous prices.

"Stay here when you are in the Potsdam/Canton area"

5

Timothy M, Liverpool, United States
19/11/2015

This Best Western has a consistency in their offerings of comfort, convenience, cleanliness and value. Great rooms with a good restaurant, a lounge offering a range of craft beers, a fitness room to work off your restaurant and lounge efforts and fast wireless to ice the cake.

"limited hotel options but a very good choice"

4

David N, cicero, United States
27/10/2015

in an area with limited hotel options, this hotel provides great value. The hotel bar/restaurant has a very comfortable atmosphere, the entire staff is very courteous and professional, and the hotel is clean (common areas and rooms). Hotel is just finishing some needed remodeling. Cannot go wrong staying.

"Great view"

4

User
27/10/2015

Great view of golf course.Nice university setting.Resturant food only
Fair,my nachos had over cooked hamburger meat,my friend thought the salad with chicken was great.No espresso coffee.If it weren't for the view I would only give it 3.

"in restructuring, to be avoided, expensive"

1

Pierluigi B, Udine, Italy
23/10/2015

are a customer of the Best Western chain, it had never happened to be staying in a hotel under renovation with poor service and high prices.
I hope that after the restructuring even better room service, I did not find it the soap and even the towels!
Good luck

"Rough start but good ending."

3

Katie D, Scranton, Pennsylvania
13/10/2015

My family and I drove six hours for a funeral and when we arrived to check in, the woman at the desk had the worst attitude I have ever encountered in my life. I believe her name was Stephanie, she was completely rude and absolutely miserable. After waiting about an hour we were finally able to check-in. The hotel however, was overall very nice. The room was nothing too fancy, it had all the basics needed for an overnight trip. When leaving for the night, the two women at the desk were so very nice and helpful, I believe the one was Brandi and the other was Amanda. And when I arrived back, they were both just as welcoming and happy. This hotel definitely started out on a bad foot but thanks to the two girls working that night, they changed it for the better.

"STOLE MY EXPEDIA CREDIT"

1

carl l, Belchertown, Massachusetts
12/10/2015

My wife and kids booked hotel using our EXPEDIA credit of $117.
The front desk required a $25 depisite on a credit card. We do not use credit cards.
However my wife had $25 cash which hotel refused.
In fact the hotel said of she had $200 cash that would be acceptable. So my wife and and kids decided to find a more accomidating hotel. However the hotel would refund the expedia credit. Stating their policy is no refunds. Howabout having a policy of human decency. So in conckussiin the hotel stole our $ and with out services rendered .
All over a lack of a credit card. .
This would be like you going out to eat. Ordering and paying for your meal and while you wait the establishment closes kitchen without refundubg your Money.
STAY AWAY!!!!

"Terrible customer service"

1

Vikki L, Boston, Massachusetts
12/10/2015

The front desk staff was rude and unwilling to help with a checkin problem!!!! Managers were not supportive with customer service as well. Even had Expedia contact the hotel and they were not able to get hotel staff to support me as a customer. Ended up not staying at this hotel and they would not refund the money. Would never recommend staying here!!!!!

"The Best Place in Canton"

5

ecfanderson, CT
23/09/2015

Although there are not a lot of places in Canton, this hotel is the best. The staff is always very friendly and the property is very clean. They have a very good fitness room and the property is adjacent to the St Lawrence University Golf Course which I have not played but it looks beautiful. The bed was extremely comfortable and the rooms are quiet.

"Spend your money on a hotel who takes the time to check up on housekeeping with regular spot checks and cares for guests"

2

Love2travel1147802, Gloversville, New York
22/09/2015

Sheets had NOT been changed at All and the bed was full of many hairs! We called the front desk and had some one come to the room to see what we were looking at. There was no manager on duty and we were told this isn't the only complaint about this!! There were 2 beds in the room and no one even offered to change the sheets at all. This is totally UNACCEPTABLE.

"Very comfortable"

4

Christine T, Jackson, United States
22/09/2015

Very convenient location for visiting Saint Lawrence College. The room was quiet and tidy. There wasn't a lot of space but we didn't need much. The price was right and the cookies were great. Staff was nice.

"An average stay with the cons outweighing the pros"

2

Jesse N, Astoria, New York
15/09/2015

I found myself way upstate for work in early September and opted for a 2-night stay at the Best Western University Inn as my base camp for a number of things I had to do in the area. It is located very close to St. Lawrence University and was east of the main downtown area.
Check-in was quick and the front desk person was lovely and friendly. I went into my room and was happy at its size and the basic amenities it offered. As a place to stay and sleep, it was fine, but there were elements of the room and experience that turned me off a bit:
1) The toilet was squeezed so tightly next to the sink that it was uncomfortable to sit on.
2) The hotel cleaning staff did not get a chance to come into my room. Granted, I had the "do not disturb" sign on my front door, but I had taken it off when I left my room at 9:30 am for the day hoping that they would clean it by the time I returned that afternoon.
3) The air conditioner is quite loud and old. I had it on the coldest setting and it would turn off as the temperature regulated in the hotel room, then kicked in again with quite loudly. It was hard to sleep when it would randomly turn on again, and the weather was not cool enough outside to have it turned off.
4) I woke up at 8:00 am to the sound of a bulldozer putting dirt on the grass area near my hotel room. It would tap on the curb as it got all the dirt out. If they're still doing construction, try to opt for a room away from the front.
Overall, it wasn't a terrible stay (especially given the limited options in a small town like Canton), but I wouldn't go back.

"Great choice"

5

ellie291, NY
04/09/2015

Since everything was booked in Potsdam where we were doing the college drop off we skipped over to Canton. I loved this hotel and usually stay at a much more expensive hotel in Potsdam. Clean rooms, very quiet and lovely folks at the desk. No complaints and would def stay here in the future.