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Delivery & Returns

Delivery & Returns

UK & Worldwide Carriage info:

UK Next day delivery is available for all orders placed before 3.30pm subject to stock levels and cleared payment; although the vast majority of next day deliveries will arrive the next working day, please note that this service is not guaranteed. Orders placed after 3.30pm will be dispatched the following working day on a next day service.

We also deliver to Europe and the rest of the world. Please call 01924 274774 or email [email protected] for prices and deliver times, or to get an instant quote online, click on any product, there you will be able to select the worldwide shipping quote option, or go to the shop checkout area.

UK Mail Or Parcel Force
Our UK regular carrier delivery service is provided by UK Mail & Parcel Force but we may use other carrier company depending on where you live in the UK, to enable us to get you the best price and fastest service. Once you have received an email confirmation to say your order has been dispatched, you will also be informed by the delivery company, then you will receive your order by the end of the next working day. Orders sent on a Friday will be delivered on a Monday – except Bank Holidays. Please aware that our courier service is based on a next day service only, but in some areas in the UK it may take up 2 days depending on your location. A signature will be required.

1 Hour predict service
When we use UK Mail or Parcelforce to send your parcels out, they will provide all our customers with a one hour delivery window, notified by SMS or email, so they don't have to wait in all day, plus a list of inflight options, so you have more control over your delivery.

Royal Mail
Our standard UK delivery service is with the Royal Mail 24 Hour service and once dispatched it will be with you between 1 to 3 working days. Royal Mail 48 Hour will take 2-3 days A signature is not required. All overseas orders up to 1kg will go out via Royal Mail international Track and Signed service, please allow 3-5 days. A signature will be required.

Returns

How do I return an item?

If you wish to return goods, you must inform Mellor Online of your intention to return your order by either phone, email or post within the 14 (fourteen) day cooling off period.

You will then receive confirmation from Mellor Online and given authorisation to return goods, please quote and include your original invoice number. We will only except goods back for refund in an unused, unopened condition.

Once we have received goods we will then issue you a full refund less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method) If goods are not received we will only consider a request for refund on proof of completed receipt/delivery of goods to Mellor Online from your nominated courier.

You have the right to cancel your order within a 14 (fourteen) day "cooling off period", which starts the day after you receive your items.

If you wish to cancel under the UK Consumer Protections (Distance selling) Regulations 2000, you must inform Mellor Online of your intention to cancel your order by either phone, email or post within the 14 (fourteen) day cooling off period.

You will then receive confirmation from Mellor Online and given authorisation to return goods, please quote and include your original invoice number. We will only except goods back in a re-saleable condition.

Once we have received goods we will then issue you a full refund less any delivery charges. (You will be required to return goods at your cost by an insured and trackable method) If goods go missing we will only consider a
request for refund on proof of completed receipt/delivery of goods to Mellor Online from your nominated courier.

If you are unable to arrange a return, please contact us. We can arrange collection on your behalf but a charge will be made which will be deducted from your refund total.

If a delivery charge was made on the original purchase this will not be refunded as this is a service which is concluded at the point of order.

Orders that have already been processed and/or despatched cannot be cancelled; they must be returned to Mellor Online for refund following receipt of goods by customer.

We will do our very best to assist and enable a quick refund process upon receipt of returned items.