I have been working at Franklin Mint Federal Credit Union full-time (More than 8 years)

Pros

Most tellers and member service representatives are hard-working and friendly people who will bend over backwards to make the members happy.

Cons

-Branch staff are micromanaged to a ridiculous degree.-Individual initiative and judgment are discouraged.-Policies are complex and convoluted; systems and IT are horrible.-Trying to grow more quickly than it can afford.-Greedy.