Personal data in Kentico Cloud

April 26, 2019

Jan Cerman

This article lists the types of personal data handled by Kentico Cloud and its flow in the system, as well as the data exchanged with third party services. Kentico Cloud uses Microsoft Azure to store all customer data.

Table of contents

Personal data

You can use the following information when analyzing the GDPR (General Data Protection Regulation) compliance of your projects. The regulation applies to organizations that collect or process data from EU residents or cooperate with EU-based organizations that process the data on their behalf.

This page only covers the built-in Kentico Cloud functionality. You also need to check any custom functionality in your project for personal data handling.

This page is provided for informational purposes only and should not be relied upon as legal advice. You can use the information to identify personal data and its flow in the system, and take appropriate measures. However, we recommend consulting with a legally qualified professional to verify that your project complies with the GDPR.

Kentico Cloud users

A Kentico Cloud user represents any person who signed up for a Kentico Cloud account.

Any content typed in by the user. Also includes user information in comments, revisions, workflows, and so on

Device type

Extracted from the user's browser

Azure Application Insights – debugging and problem analysis

Email address

Provided by the user during sign-upProvided by other user when inviting the user

Authentication – used to authenticate the user during sign-in (Auth0)Azure Application Insights – debugging and problem analysisBilling – used for invoices and reportsEmails – sending service and subscription notifications (SendGrid)Intercom – used for service usage trackingInvitations – used to invite new users to Kentico Cloud projectsUser profile – managing user profile information

Events and activity tracking

Logged by the system when user performs an action

Azure Application Insights – debugging and problem analysisInline Manual – used for user onboardingIntercom – used for service usage tracking

Geolocation

Extracted from network communication with the user

Azure Application Insights – debugging and problem analysis

IP address

Extracted from network communication with the user

Azure Application Insights – debugging and problem analysis

Name

Provided by the user during sign-upProvided by the user on the user profile pageProvided by other user when inviting the user

Third-party services

Amplitude

Amplitude is an event tracking, growth and product analytics tool. Kentico Cloud uses Amplitude to see how users interact with Kentico Cloud in order to gather insights and improve the product. Learn more.