Yachtshop.eu is a European web store of articles for boating and leisure.
The website was created and developed with success following an experience of 60 years in the fields of Naval and Industrial plant and of 20 years in the business of selling boats and accessories.
Our Mission is to provide over 20,000 products in all countries of the European Union with the most affordable prices of the market and in quick times, through a logic of "slim stock " that allows the rapid intermediation between the customer and the supplier.

> Who can order on Yachtshop.eu?

Both natural persons and legal persons can order on Yachtshop.eu.
They can be located everywhere in the world.
It is fundamental to provide all the information requested in the registration form.

> Do i have to create an account?

Yes, you need to register in order to provide the essential data to access to all the website's features: full name, nationality and type of user (company or individual), your email address and password.
To register: Click on the button '' registration '' in the top on the home page and complete the form. You will receive an automatic confirmation email from which you will be able to activate your account (remember to also check in the '' junk mail '' ).
The registration allows you to access in your reserved personal page, where you can check the status of your orders and modify / update your personal details.
Your data will be used only for the management of the order and will not be provided to third parties in full compliance with your security and privacy.
Remember that during the completion of the order you will be asked for additional data needed for order processing and shipping of the same: delivery address, tax number / VAT invoicing, billing address, etc.

- Orders -

> How can I order?

To place an order it is first necessary to register your personal data from the section '' registration '' visible in the top on the home page, as explained above.
After this you can add to the shopping cart the items you want by clicking on the button '' add to basket ‘’ visible on the page of each product.
After completing your cart, click on the button '' proceed with the purchase' 'and follow the guided procedure.

> Can I cancel or modify the order?

Yes, if the order has not been shipped yet, you can require a modification in the quantity or in the type of items ordered sending a mail to our staff at info@yachtshop.eu.
Please, remember that you will need to communicate the order number.

> How does the wish list works?

You can add to your wish list the products you are interested in by clicking on the specific button visible on each product page.
Creating your wish list you can check the products that you like, you always have the possibility to modify the list by adding or removing products or transferring them in the cart if you want to include them in your next order.
The advantages: you will be notified by mail in case of a particular offers regarding the products of your wishlist.

> Are products always available?

The times of availability are visible in the page of each product.
Some products are already available in our warehouses and can be shipped immediately (it is necessary to wait the minimum time for the order processing and preparation of the shipment), while others arrive to us from our suppliers and then they are prepared and shipped.
In the latter case the timing is also depending on the supplier.
Products availability may not be updated in real time and, considering the possible simultaneous access to the website of multiple users, it may vary considerably during the same day compared to the indications contained in the website.

- Shipping -

> Where we ship from

Hundreds of shipments start daily from our warehouse located in the city of Bari (Italy), known for its strategic location.
In case of very heavy or bulky goods, the shipment may start directly from our supplier’s warehouses.

> In which countries we deliver

We deliver to all EU countries which benefit of the '' free movement '' of goods and in which there are neither customs duties nor additional costs.
You can order from anywhere in the world but when ordering you must specify in which EU country you want the delivery.

> Calculation of the shipping cost

The cost of the shipment includes: a fixed cost that may vary according to the country of delivery (and in some cases by geographic region / zip code) and a variable amount that depends on the weight of the articles contained in the order.
The calculation of the final cost of the shipment is done automatically by our system and shown during the conclusion of the order.
For some orders, if they contain very bulky or heavy products, you may have to require a specific quote to our sales staff. In this case the system will direct you to an automatic procedure of '’ offer request’’ and it will send a confirmation email inviting you to wait for the processing of the request. Our staff will send you the best quote in a short time.

> Is it possible to change the destination of delivery?

Yes, you can change the delivery address of the order if it has not yet been shipped.
You can communicate a new address within the same country or in another country of the European Union by sending an email to our sales staff to info@yachtshop.eu.
Remember that the shipping cost can change by country, therefore you may be required to pay a difference.