Resolving issues

The University of Newcastle welcomes and values
all feedback, including complaints, so that we can take action to continually improve our services and
deliver the highest quality in everything we do.

We encourage an organisational culture that responds to concerns
in a receptive and constructive manner, and in accordance with the principles
of procedural fairness and natural justice. In doing so, the University has
developed various guidelines, procedures and policies, which are regularly reviewed to ensure best practices, and to provide you
with the best possible support in your relationship with us.

We aim to assist in, and encourage, the resolution of issues at
the lowest level and as quickly as possible, and our officers can help
you to identify appropriate alternative avenues for your issue to support those
principles.

Resolving your concern or complaint

We treat any
University-related concern or complaint seriously. Early recognition, support
and effective management is key to avoiding the escalation of an issue to a
formal complaint.