This is the exact copy of an email we're prepping to send (in the next few hours) to all members. Wanted to get it to you first as you're the heartbeat the club. Obviously a huge bummer and not the message I want to be sending, but want to be transparent with you about the issue and how we're trying to make it right.

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I wanted to let you know that due to a print error your Queen A Night At The Opera vinyl package will be delayed approximately 3-4 weeks. This is disappointing & frustrating for us, as we know it will be for you, and we’d like to offer our sincerest apologies for this inconvenience.

Our goal is, and has always been, to build an amazing service for you and to deliver the best possible experience every month. We are working diligently with our print partners to reprint the jackets, repackage the records, and get these records to you as quickly as possible. There is a more detailed explanation of the print error and what we’re doing to fix it pasted below. But first a few important details...

If you ordered anything from our store, or subscribe to any additional Tracks, those records will still ship to you this week. We started packing these orders today and expect to have everything shipped by the middle of next week. Like always, you will get an email with tracking information once your order ships.

If you want to Swap Queen for something else, you can do so by following these steps. All Swaps and non-Queen orders will ship immediately.

We’ll send regular emails to keep you updated with the status of your order. We’ll also keep this blog post updated with all new information as we have it.

We are working to get your Queen record shipped out to you as soon as possible. Currently, we are estimating it will ship by 11/30 (hopefully sooner).

If you have any questions, comments, or concerns, please do not hesitate to reach our support team by responding to this email. You are also more than welcome to email me directly at matt@vinylmeplease.com with any feedback. We appreciate having you as a customer and we find great pride serving you each month.

Thank you for your understanding,

Matt Fiedler
CEO

A more detailed explanation of the print error:

The error is a mispositioning of the artist and album name on the front cover of the record jacket. Prior to going to print, a digital proof was approved by VMP, the printer, and the label. After the proof was approved, and after the jackets were set for production, the print file was corrupted, resulting in the positioning of the text to shift up by approximately 1”. Unfortunately, this was not caught until after the records had been produced (despite being reviewed by multiple people in the production chain), we received the inventory, and announced the record.

We have already begun the process of producing new jackets with the proper text placement. Over the coming days, those jackets will be delivered to our warehouse where we will repack the records with the new jackets. Once complete, we will ship them to you (with no cost to you). We will be doing this for approximately 20,000 records so we appreciate your patience in this process. We are currently estimating they will be shipped by 11/30, hopefully sooner.

This is an error that you may not have noticed, but is incorrect nonetheless. Queen is an artist we have a tremendous amount of respect for, and which we’re incredibly honored to be working alongside on this release. To put out a subpar product was simply not an option for us. Our QA process is rigorous and there are many safeguards to prevent things like this. However, we take full responsibility for this error and have already updated our this process to include an additional level of approval on all artwork before going to print.

This is the exact copy of an email we're prepping to send (in the next few hours) to all members. Wanted to get it to you first as you're the heartbeat the club. Obviously a huge bummer and not the message I want to be sending, but want to be transparent with you about the issue and how we're trying to make it right.

---------------------------------

I wanted to let you know that due to a print error your Queen A Night At The Opera vinyl package will be delayed approximately 3-4 weeks. This is disappointing & frustrating for us, as we know it will be for you, and we’d like to offer our sincerest apologies for this inconvenience.

Our goal is, and has always been, to build an amazing service for you and to deliver the best possible experience every month. We are working diligently with our print partners to reprint the jackets, repackage the records, and get these records to you as quickly as possible. There is a more detailed explanation of the print error and what we’re doing to fix it pasted below. But first a few important details...

If you ordered anything from our store, or subscribe to any additional Tracks, those records will still ship to you this week. We started packing these orders today and expect to have everything shipped by the middle of next week. Like always, you will get an email with tracking information once your order ships.

If you want to Swap Queen for something else, you can do so by following these steps. All Swaps and non-Queen orders will ship immediately.

We’ll send regular emails to keep you updated with the status of your order. We’ll also keep this blog post updated with all new information as we have it.

We are working to get your Queen record shipped out to you as soon as possible. Currently, we are estimating it will ship by 11/30 (hopefully sooner).

If you have any questions, comments, or concerns, please do not hesitate to reach our support team by responding to this email. You are also more than welcome to email me directly at matt@vinylmeplease.com with any feedback. We appreciate having you as a customer and we find great pride serving you each month.

Thank you for your understanding,

Matt Fiedler
CEO

A more detailed explanation of the print error:

The error is a mispositioning of the artist and album name on the front cover of the record jacket. Prior to going to print, a digital proof was approved by VMP, the printer, and the label. After the proof was approved, and after the jackets were set for production, the print file was corrupted, resulting in the positioning of the text to shift up by approximately 1”. Unfortunately, this was not caught until after the records had been produced (despite being reviewed by multiple people in the production chain), we received the inventory, and announced the record.

We have already begun the process of producing new jackets with the proper text placement. Over the coming days, those jackets will be delivered to our warehouse where we will repack the records with the new jackets. Once complete, we will ship them to you (with no cost to you). We will be doing this for approximately 20,000 records so we appreciate your patience in this process. We are currently estimating they will be shipped by 11/30, hopefully sooner.

This is an error that you may not have noticed, but is incorrect nonetheless. Queen is an artist we have a tremendous amount of respect for, and which we’re incredibly honored to be working alongside on this release. To put out a subpar product was simply not an option for us. Our QA process is rigorous and there are many safeguards to prevent things like this. However, we take full responsibility for this error and have already updated our this process to include an additional level of approval on all artwork before going to print.

Have you considered shipping the record in the error jackets, so they would arrive un-delayed and would allow everyone to start enjoying the record, and then ship the new jackets in the Dec shipment so we can swap the jackets ourselves?