"First and foremost, we apologize to this customer for an unfortunate experience caused by what appears to be rogue action against our code of conduct, specifically related to our trade-in program. We hope to restore her trust.

"We can confirm that an employee at this store has been terminated for making a personal transaction with a customer while on duty at the store. We're continuing our investigation and assure you that we will continue to act promptly to address any inappropriate employee behavior."