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ShoreTel Signs Up Three New Resellers to Bring Brilliantly Simple UC Solutions to Businesses Throughout Ireland

New Irish resellers include BSS, Diacom and Phone Pulse, which now have access to Ireland's only 'ShoreTel unified communication demo lab' by DataSolutions

LONDON, 12 May, 2010 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that it has signed up three Irish resellers to provide its brilliantly simple IP-based communication systems to the Irish market. This follows recent news announcing the appointment of DataSolutions as its Irish distributor, and furthers ShoreTel's European expansion strategy.

The recruitment of these new resellers, BSS, Diacom and Phone Pulse, gives ShoreTel immediate access to a growing customer base of Irish organizations that are turning to IP communications to help boost productivity and reduce costs.

ShoreTel provides full-feature UC solutions that integrate voice, video, data and mobile capabilities in an easy to manage and use system. Unlike other solution providers, ShoreTel designed its UC solution from the ground up for IP networks, helping to eliminate the complexity typically associated with other solutions, and lower the total cost of ownership.

Recently named "Best Overall IP Telephony Provider" for the sixth year in a row by Nemertes Research, ShoreTel has underscored its commitment to the Irish market by strengthening its channel line-up with these new partners.

"The appointment of these three reseller partners is great news for ShoreTel in Ireland. After a lot of turbulence among other major UC vendors in the voice over IP market in Ireland, Irish businesses are now looking for a proven vendor and safe technology alternative," said John Howard, managing director for ShoreTel EMEA. "This presents huge opportunities for ShoreTel and our partners. Through DataSolutions, ShoreTel is making every effort to assist its resellers in Ireland with marketing support, technical training and, crucially, the creation of a demo lab to showcase the technology to potential customers."

Michael O'Hara, managing director, of ShoreTel distributor DataSolutions, said: "ShoreTel purposely doesn't saturate markets with countless partners, preferring only to sign-up value-add resellers with top-notch customer satisfaction credentials. The recruitment of these three partners is testament to their reputations and performance. Such is our belief in ShoreTel's technology that we've introduced its IP-based communication system across our entire organisation."

About DataSolutions

DataSolutions has been supplying the Irish IT industry with world leading technology products and services since 1991. Today the company has built upon its success as a distributor of data communications products and has evolved to become the leading trade-only 'Value Add' distributor of Managed Application Delivery solutions and services in Ireland. DataSolutions portfolio encompasses four categories that specifically address the many problems associated with the management and delivery of applications to enterprise users: Infrastructure Management, IT Security, Server Based Computing and Virtualisation. The success of DataSolutions since its formation is due both to the company's recognition of the need to keep up with the ever-changing demands and challenges of today's technological world and the company's continuous commitment to provide leading technologies. Their solutions are offered through a nationwide network of top class IT industry partners who they have been supplying since 1991. Learn more at www.datasolutions.ie.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com.