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Decent Hotel, Clean, Gets the Job Done....Mostly

I am a frequent business travel, and use the Hilton family of hotels almost every stay. This hotel was clean and comfortable. When I got in my room was ready and I was greeted with a warm chocolate chip cookie. Due to my level in the points program, I usually get an upgrade but instead was given free continental breakfast. The only complaint I have is really about the room service. I left a note saying one of the lamps was not working and it was not fices. I also got no new creamers for my coffee which was tough for a coffee drinker. The room was redone but it still has a touch of old in it, and the walls are definity think. I would stay here again, only if the rates were less then comparable hotels.More

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Stayed: March 2009, traveled on business

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Ask lakrav about DoubleTree by Hilton Hotel Houston Downtown

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Nice big room with a comfy king bed and a great view of Houston. Room service was great, airport shuttle too. The loud wedding was luckily 18 floors below. Not far from Montrose area. Overall a great value though downtown needs a bit more services/nightlife on the weekend.

Stayed: October 2008, traveled solo

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Ask gacman17 about DoubleTree by Hilton Hotel Houston Downtown

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This is a very solid business hotel located right in the heart of Houston's business district. I agree with some of the reviews here - Houston can be a ghost town at night but, that's the case with many other major North American cities but you really don't need to go out of your way to find good food and a drink or two after work because it's all right in the hotel.

You would not believe the value you get at this hotel when ordering room service! It was great value!!! The prices were low but the portions were huge, and I must add, they were very tasty too - not very common with hotels!

I must have been lucky enough to stay in one of their renovated rooms. They were immaculately designed and furnished, very comfortable and cozy!

Stayed: August 2008

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Ask andrew23 about DoubleTree by Hilton Hotel Houston Downtown

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This hotel is definitely not recommended - horrible service, unresponsive and condescending staff.

I am an event planner and selected this hotel for my group while attending Microsoft's WPC event in July 08. My door kept locking several times during the first day and staff was extremely condescending when I told them it wouldn't open - they blamed it on my inability to use the keycard. I finally was locked out at 10pm while making a trip to the ice machine in my pj's. They sent up a maintenance man who informed me that the door would not open b/c of a broken lock and he "hoped I had somewhere else to stay the night". I had to insist on another room and they refused to call a locksmith to get me back into my room. To make matters worse, they changed rooms on me the next day, didn't tell me they had changed me, the bellman who moved my clothes forgot some items and got some disquising goop all over my pants - and it wouldn't come out after several washings. To make matters worse, they as well as Hilton have been unresponsive to my calls and emails to complain. As someone who reserves over 700 rooms a year for my team, I would have expected some decent service.

Stayed: July 2008, traveled on business

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Ask sdodos about DoubleTree by Hilton Hotel Houston Downtown

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My family of 5 stayed at Double Tree for the National Karate Tourament. Rest of our group stayed at Hyatt. Comparing notes, my family got the better deal. We received great rate through AAA (average $100 per night plus tax and parking) The cookies were a nice treat. Our kids received cookies many times (Suggest that they give cookies without nuts).Our shuttle service was great, we didnt use our car for anything downtown. The only drawback is that Houston itself is like a ghost town...no activity.most of the small restaurants are closed...only open during business hours. SO if traveling with kids...this hotel doesnt have microwave or refridgerator...so eating here can be expensive. The underground walk tunnel is only open m-f from 6 to 6...so you cant go down during weekend to get cheaper breakfast. Although, we shared the breakfast and the food was good and much less expensive then Hyatts. Our hotel was much more updated and quiet compared to Hyatt. And members from our group said Hyatt did not have shuttle that was readily available. SO it was a nicer hotel, less expensive for food, better services. The staff was very friendly in a businesslike manner. Very happy with our stay.

Stayed: July 2008, traveled on business

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Ask fabules3 about DoubleTree by Hilton Hotel Houston Downtown

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

BE AWARE!!!! This hotel will hit you will fees for changing your reservation for any reason, charge you a fee for valet service if you check out early and try to charge you for services you did not even use. They will also jack up your hotel rate without telling you. Stay at the Lancaster instead.

Stayed: July 2008

Ask Sarahgreen67 about DoubleTree by Hilton Hotel Houston Downtown

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.