DAILY PICKS

Be a winner now and every day with tailored made offers especially for you! If you like surprises you will love our Daily Picks! Log in every day to take advantage of these incredible offers. Don't miss out on these thrilling surprises

Privacy Policy

VegasWinner Privacy Policy

VegasWinner values and respects the privacy of each and every one of its members, which we safeguard through our Privacy Policy. Please take the time to read the contents of this policy and familiarize yourself with its contents.

Security

VegasWinner goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than VegasWinner while it is being transmitted between you and VegasWinner.

Personal Information

As part of the VegasWinner registration process, we ask for a number of personal details, including your first and last name, physical and billing address as well as e-mail address and date of birth. We will need this information to open your account, to process transactions and for customer service purposes. Rest assured that under no circumstances will we pass on or sell these details to a third party. This information may also be used in conjunction with your private Username and Password to verify your identity. The only exception to this policy is if you have a big win – then we may use your username and/or first name for promotional purposes.

What are Cookies?

Cookies are small files containing information that enables a website to track its visitors. To enable VegasWinner to find out which advertisement brought you to our website, we may use the VegasWinner cookies on your computer. In the event that we do collect such information, you will remain personally unidentifiable and we will not share this information with any unconnected third party.

Advertising System

The VegasWinner advertising system logs IP addresses in order to supply more accurate marketing features, such as language specific banners. It does NOT record any e-mail addresses, so rest assured that you will not receive any spam mail as a result of giving us your address.

User Responsibility

As a member of VegasWinner, you are solely responsible for all actions taken using your VegasWinner account. We advise you to keep your Username and Password secret at all times: under no circumstances should you give out this sensitive information to other players at VegasWinner or anywhere else online or offline. If for some reason you believe that your Username or Password have been compromised in any way, you should notify the VegasWinner Customer Support team immediately.

Limits of Confidentiality

For legal reasons, VegasWinner may be required under certain circumstances to disclose your personal information. Reasons for this may include:

to protect and defend our rights or property

to comply with any legal process served on us. In addition, we reserve the right to disclose your personal information, including player identification, name, physical address, billing address, e-mail and/or phone number, to third parties as we believe necessary or appropriate in connection with any investigation of fraud, intellectual property infringement, piracy or any other unlawful or prohibited activity that might expose us to legal liability.

VegasWinner may occasionally make changes to the above Privacy Policy. Any such changes will be posted on this page and it is the responsibility of the player to visit this page on a regular basis in order to stay informed of changes that may occur. If you have any questions or concerns regarding security and privacy, please do not hesitate to contact our 24/7 Customer Support Team at any time, and they will be happy to assist you.

About Us

About Us

VegasWinner provides a selection of the world"s favorite games which you can download for free and play for fun or for real money. You can do all this in a friendly yet professional environment, utilizing the latest, most reliable playing software. We take away all the hassle leaving you free to enjoy the winning!

Feel at home. Feel secure.

VegasWinner goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. Rest assured that under no circumstances will we pass on your details to a third party.

Fair Gaming

A common concern of many first time players online is the issue of fairness and how we are able to provide truly fair game play. VegasWinner understands the importance of the need to guarantee fair gaming and we are dedicated to providing it at all times.

VegasWinner utilizes a certified and audited Random Number Generator (RNG) to ensure consistently random results. This system, an online gaming industry standard, has been extensively tested by running and analyzing millions of dice rolls, shuffles and spins. To view the testing certificate, click here.
VegasWinner also monitors ongoing game play to ensure that this level of fairness is maintained at all times.

24/7 Customer Support

We believe that each and every customer deserves round the clock VIP treatment as standard when playing at VegasWinner, which we achieve through our expert Customer Support team. This friendly team brings together a number of highly experienced personnel, all with a full working knowledge of VegasWinner. They are dedicated to making your time with us as enjoyable as possible.

Responsible Gaming

Responsible Gaming and Player Protection

VegasWinner aims to provide players with a fun and entertaining gaming atmosphere with a variety of promotions and games. We want our players to enjoy themselves but we understand that for a small number of players, gaming can become a problem. We do not want players with gambling problems playing with us and consider it our duty to protect them. It's also important to us that we protect you, the player, in terms of your account security and making sure you know how to prevent unauthorized access to your account. We have therefore written this page to let current and potential players know our policy on responsible gaming and to offer some tips on how to keep your details safe and your account secure.

Remember:

Gambling is a form of entertainment which is there to be enjoyed. It is not a way to earn money quickly. You should avoid chasing your losses. Check your deposits regularly in the Personal Area to make sure you are aware of how much money you are spending. If you find yourself depositing money meant for other purposes, such as paying rent or bills, please consider implementing a deposit limit or self-exclusion on your account. If you have any questions or concerns, please contact our Customer Support Staff who are available 24/7.

If you are concerned about your gambling, please click here to take a self-assessment test.

Underage Gambling

We recommend that parents install filtering programs on their computer to block certain software and websites. This will allow you to control the programs your children view and use.

When they reach the correct age, your children should be educated as to what gambling is and how it can affect them if it is not controlled.

Due to the emotion that can be emitted whilst gambling, do not allow children to watch or hear you while you are playing any of our games.

If any children have access to your computer, we recommend you do not use the check-box for remembering your password.

Do not allow children to access your credit card or any other payment information.

A different profile that only contains appropriate software and website access can be created on your computer for children. Parents playing our games can then use a different profile.

Parents should educate themselves on the dangers of underage gambling and act accordingly.

Our Policy on Underage Gambling:

We do not allow players under the age of 18 to gamble on any of our products. This is explicitly stated in our terms and conditions. Any player under the age of 18 who registers an account will have their account closed immediately. Proof of ID is requested of all players and the date of birth is checked to ensure that no underage gambler has registered an incorrect date of birth in order to play.

Compulsive Gambling – Preventative measures

Implementation of deposit limits

You have the option to restrict your daily, weekly and monthly deposit amount to any amount you want. Click here to see how to contact Customer Support with your request. For security reasons, you may be asked to send your request by email.

Self-exclusion

You can close your account at any time through the limitation area in the casino client, where you can set different limitations for a period of time.

If you wish to extend your limitation period, after choosing one of the options available, simply Click here to contact our Customer Support to let them know. For security reasons, you may be asked to send your request by email.

If your account is closed due to gambling addiction, your email address will be immediately unsubscribed, your payment methods will be blocked and you will not be able to register any new accounts.

We proactively contact players who show signs of problem gambling

If a member of our staff notices any clues that a player may have a gambling problem, the player is contacted to make them aware of our Responsible Gaming policy. As part of the training process of all new employees, they are taught what to look for in players’ gaming activity to spot potential problem gamblers. They are also trained in communication techniques to use when speaking to a player on the phone or on chat who says they have a gambling problem. Players will be informed that they have the option to implement deposit limits on their account if they wish to restrict their spending to a certain amount or to self-exclude themselves.

The below organizations are recommended for support and advice in overcoming problems with gaming:

Responsible marketing

All promotional content is written with the aim of educating you on how our promotions work. Bonus Terms and Conditions are clearly stated in all languages. The promotion message is written in a clear and non-misleading way.

Our marketing campaigns and website design:

Do not attract minors

Do not exaggerate the odds of winning

Focus on online gaming as entertainment

Never suggest that online gaming is a way to fix financial issues

Cooperation with national databases that track problem gamblers

Where the technology is available, our login process will be linked to a national database that tracks problem gamblers (e.g. Rofus in Denmark). If a player is registered as a problem gambler, their registration with our casino will be automatically declined. If your account has been closed due to gambling problems, we encourage you to register on this database if it is available in your country. If a player that is already registered in the casino chooses to put themselves on the database of registered problem gamers, they will no longer be able to log in to our casino.

Ability to unsubscribe from promotional mailing lists

You may easily unsubscribe from our mailing list by using the direct link in our promotional emails. You may also contact Customer Support who will immediately arrange for your request to be completed. For security reasons, you may be asked to send your request by email from the address registered on your account.

Players who have their accounts closed due to gambling problems will be automatically unsubscribed.

For any questions regarding our Responsible Gaming Policy, please click here to see how to contact our Customer Support Team.

Unauthorised account access: How to prevent it and How to spot it

There's a lot to enjoy here at your favorite online casino, and while you can rest assured we do everything we can to keep your gaming experience here a safe one, there are a few things you can do to make it even safer.

Here are a few simple but effective ways you can prevent unauthorized access to your account:

Never tell anyone your username or password

Leave the "Remember Password" box unchecked

Always make sure you've logged out when you've finished playing

Never tell anyone your email username or password

Leave the "Remember Password" box for your email account unchecked

Always make sure you've logged out of your email account when finished

Be extra vigilant on the above when using a shared computer

Here are a few things to look out for if you think someone has accessed your account:

Bankroll: make a note of it when logging in and out and report any discrepancies

Game history: keep track of the games you've played (you can get a log of games played each session by contacting support)

Cashier: make sure all transactions have been made by you

Receipts: look out for transaction receipts in your email inbox when you know you haven't been playing

If you suspect your account has been accessed by someone else, get in touch with support immediately.

Keeping these points in mind will help ensure you continue to enjoy playing the games you love in a safe and secure environment.

Self-Assessment Test

Check your behaviour towards gambling

Have you often gambled longer than you had planned?

After a win, did you have a strong urge to return and win more?

After losing, have you felt you must return as soon as possible and win back your losses?

Have you often gambled until all your money is gone?

Have thoughts of gambling caused you to lose sleep?

Has gambling ever made your home life unhappy?

Have you used your income or savings to gamble while letting bills go unpaid?

Have you made repeated, unsuccessful attempts to stop gambling?

Have you broken the law or considered breaking the law to finance your gambling?

Have you borrowed money to finance your gambling?

Have you ever sold anything to finance your gambling?

Have you felt depressed or suicidal because of your gambling losses?

Have you been remorseful after gambling?

Have you gambled to get money to meet your financial obligations?

Do you gamble when you feel disappointed or frustrated or to celebrate good fortune in your life?

If you or someone you know answers "Yes" to more than one of these questions, consider seeking assistance from a professional regarding this gambling behaviour by contacting any of the organisations on our Responsible Gaming Site.

Is VegasWinner a safe place to play?

VegasWinner is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions

How safe are my personal details at VegasWinner?

For transaction security we use 128-bit SSL data encryption, the same technology used by popular credit and debit card companies. All customer data is treated as confidential and stored securely.

On which platforms is VegasWinner available?

You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smart phones.

Which game providers are available at VegasWinner?

VegasWinner offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!

How do I claim my free bonus?

Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!

How do I claim my deposit bonus?

We offer a large variety of deposit bonuses. While making your deposit, just insert the code in the BONUS CODE box and enjoy your extra funds!

On which games can I play with my bonus?

Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.

What kind of offers do you have at VegasWinner?

In addition to our generous Welcome Package , you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program ! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips

Where can I check my bonus wagering requirements?

You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.

Do you have a loyalty program at VegasWinner?

Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at VegasWinner. Just have a look at what's waiting for you: click here

How many points are necessary to get to Level Platinum?

The following table shows the VIP levels and the required monthly points to reach and maintain each Level.

Monthly entry levels

Bronze

0 - 400

Silver

401 - 1000

Gold

1001 - 2000

Platinum

2001 - 20000

Diamond

Invitation only

Red diamond

Invitation only

How are VIP Points calculated?

VIP Points are accumulated when a player wagers in the Casino. There are different ratios for different games. See below.

What methods can I use to deposit money into my account?

Once you are ready to play with real money, you will find that depositing at VegasWinner couldn't be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier.

I’ve just requested a withdrawal. Do I need to send any documentation?

As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following::

Utility bill no older than 6 months

Copy of the front and back of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden, as well as the CVV2 number on the back of the card)

Proof of ID (Passport/Driving Licence etc.)

If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.

How long will it take to receive my withdrawal?

Our Lightning Withdrawals means you'll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.

For a complete timetable of when you should expect to see your funds in your account, please visit the Withdraw section of the Cashier.

I received the error message: You cannot withdraw while having active bonuses, please contact support to resolve this issue. What should I do?

If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.

Can I set limits on my play at VegasWinner?

Yes you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the personal settings section of the cashier. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the Account Limitations section. Please refer to our Responsible Gaming page for more details.

How will I know if there are any fees for processing at VegasWinner?

If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.

I forgot my password. What should I do?

For security reasons, we do not keep a record of your password. You will need to click on the ‘Forgot Your Password?’ option which you will find just underneath the box asking for your password. You will then be requested to answer the ‘Secret Question’ that you submitted upon registration. You should receive a message saying ‘Your password has now been changed. You may now log in to the Casino.’ Another email will be sent to your registered email address confirming your new password.

How can I verify my account?

Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!

My game is stuck. How can I close VegasWinner?

If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.

While logging in, I received the error message 'Player already connected'

If you are unable to log in to the download version of VegasWinner, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.

While trying to open the Cashier I received an error message 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site'.

To configure the pop-up blocker from Internet Explorer, follow these steps:

Click Start, point to All Programs, and then click Internet Explorer.

On the Tools menu, click Internet Options.

Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.

DAILY PICKS

Be a winner now and every day with tailored made offers especially for you! If you like surprises you will love our Daily Picks! Log in every day to take advantage of these incredible offers. Don't miss out on these thrilling surprises

Privacy Policy

VegasWinner Privacy Policy

VegasWinner values and respects the privacy of each and every one of its members, which we safeguard through our Privacy Policy. Please take the time to read the contents of this policy and familiarize yourself with its contents.

Security

VegasWinner goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than VegasWinner while it is being transmitted between you and VegasWinner.

Personal Information

As part of the VegasWinner registration process, we ask for a number of personal details, including your first and last name, physical and billing address as well as e-mail address and date of birth. We will need this information to open your account, to process transactions and for customer service purposes. Rest assured that under no circumstances will we pass on or sell these details to a third party. This information may also be used in conjunction with your private Username and Password to verify your identity. The only exception to this policy is if you have a big win – then we may use your username and/or first name for promotional purposes.

What are Cookies?

Cookies are small files containing information that enables a website to track its visitors. To enable VegasWinner to find out which advertisement brought you to our website, we may use the VegasWinner cookies on your computer. In the event that we do collect such information, you will remain personally unidentifiable and we will not share this information with any unconnected third party.

Advertising System

The VegasWinner advertising system logs IP addresses in order to supply more accurate marketing features, such as language specific banners. It does NOT record any e-mail addresses, so rest assured that you will not receive any spam mail as a result of giving us your address.

User Responsibility

As a member of VegasWinner, you are solely responsible for all actions taken using your VegasWinner account. We advise you to keep your Username and Password secret at all times: under no circumstances should you give out this sensitive information to other players at VegasWinner or anywhere else online or offline. If for some reason you believe that your Username or Password have been compromised in any way, you should notify the VegasWinner Customer Support team immediately.

Limits of Confidentiality

For legal reasons, VegasWinner may be required under certain circumstances to disclose your personal information. Reasons for this may include:

to protect and defend our rights or property

to comply with any legal process served on us. In addition, we reserve the right to disclose your personal information, including player identification, name, physical address, billing address, e-mail and/or phone number, to third parties as we believe necessary or appropriate in connection with any investigation of fraud, intellectual property infringement, piracy or any other unlawful or prohibited activity that might expose us to legal liability.

VegasWinner may occasionally make changes to the above Privacy Policy. Any such changes will be posted on this page and it is the responsibility of the player to visit this page on a regular basis in order to stay informed of changes that may occur. If you have any questions or concerns regarding security and privacy, please do not hesitate to contact our 24/7 Customer Support Team at any time, and they will be happy to assist you.

About Us

About Us

VegasWinner provides a selection of the world"s favorite games which you can download for free and play for fun or for real money. You can do all this in a friendly yet professional environment, utilizing the latest, most reliable playing software. We take away all the hassle leaving you free to enjoy the winning!

Feel at home. Feel secure.

VegasWinner goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (128 bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. Rest assured that under no circumstances will we pass on your details to a third party.

Fair Gaming

A common concern of many first time players online is the issue of fairness and how we are able to provide truly fair game play. VegasWinner understands the importance of the need to guarantee fair gaming and we are dedicated to providing it at all times.

VegasWinner utilizes a certified and audited Random Number Generator (RNG) to ensure consistently random results. This system, an online gaming industry standard, has been extensively tested by running and analyzing millions of dice rolls, shuffles and spins. To view the testing certificate, click here.
VegasWinner also monitors ongoing game play to ensure that this level of fairness is maintained at all times.

24/7 Customer Support

We believe that each and every customer deserves round the clock VIP treatment as standard when playing at VegasWinner, which we achieve through our expert Customer Support team. This friendly team brings together a number of highly experienced personnel, all with a full working knowledge of VegasWinner. They are dedicated to making your time with us as enjoyable as possible.

Responsible Gaming

Responsible Gaming and Player Protection

VegasWinner aims to provide players with a fun and entertaining gaming atmosphere with a variety of promotions and games. We want our players to enjoy themselves but we understand that for a small number of players, gaming can become a problem. We do not want players with gambling problems playing with us and consider it our duty to protect them. It's also important to us that we protect you, the player, in terms of your account security and making sure you know how to prevent unauthorized access to your account. We have therefore written this page to let current and potential players know our policy on responsible gaming and to offer some tips on how to keep your details safe and your account secure.

Remember:

Gambling is a form of entertainment which is there to be enjoyed. It is not a way to earn money quickly. You should avoid chasing your losses. Check your deposits regularly in the Personal Area to make sure you are aware of how much money you are spending. If you find yourself depositing money meant for other purposes, such as paying rent or bills, please consider implementing a deposit limit or self-exclusion on your account. If you have any questions or concerns, please contact our Customer Support Staff who are available 24/7.

If you are concerned about your gambling, please click here to take a self-assessment test.

Underage Gambling

We recommend that parents install filtering programs on their computer to block certain software and websites. This will allow you to control the programs your children view and use.

When they reach the correct age, your children should be educated as to what gambling is and how it can affect them if it is not controlled.

Due to the emotion that can be emitted whilst gambling, do not allow children to watch or hear you while you are playing any of our games.

If any children have access to your computer, we recommend you do not use the check-box for remembering your password.

Do not allow children to access your credit card or any other payment information.

A different profile that only contains appropriate software and website access can be created on your computer for children. Parents playing our games can then use a different profile.

Parents should educate themselves on the dangers of underage gambling and act accordingly.

Our Policy on Underage Gambling:

We do not allow players under the age of 18 to gamble on any of our products. This is explicitly stated in our terms and conditions. Any player under the age of 18 who registers an account will have their account closed immediately. Proof of ID is requested of all players and the date of birth is checked to ensure that no underage gambler has registered an incorrect date of birth in order to play.

Compulsive Gambling – Preventative measures

Implementation of deposit limits

You have the option to restrict your daily, weekly and monthly deposit amount to any amount you want. Click here to see how to contact Customer Support with your request. For security reasons, you may be asked to send your request by email.

Self-exclusion

You can close your account at any time through the limitation area in the casino client, where you can set different limitations for a period of time.

If you wish to extend your limitation period, after choosing one of the options available, simply Click here to contact our Customer Support to let them know. For security reasons, you may be asked to send your request by email.

If your account is closed due to gambling addiction, your email address will be immediately unsubscribed, your payment methods will be blocked and you will not be able to register any new accounts.

We proactively contact players who show signs of problem gambling

If a member of our staff notices any clues that a player may have a gambling problem, the player is contacted to make them aware of our Responsible Gaming policy. As part of the training process of all new employees, they are taught what to look for in players’ gaming activity to spot potential problem gamblers. They are also trained in communication techniques to use when speaking to a player on the phone or on chat who says they have a gambling problem. Players will be informed that they have the option to implement deposit limits on their account if they wish to restrict their spending to a certain amount or to self-exclude themselves.

The below organizations are recommended for support and advice in overcoming problems with gaming:

Responsible marketing

All promotional content is written with the aim of educating you on how our promotions work. Bonus Terms and Conditions are clearly stated in all languages. The promotion message is written in a clear and non-misleading way.

Our marketing campaigns and website design:

Do not attract minors

Do not exaggerate the odds of winning

Focus on online gaming as entertainment

Never suggest that online gaming is a way to fix financial issues

Cooperation with national databases that track problem gamblers

Where the technology is available, our login process will be linked to a national database that tracks problem gamblers (e.g. Rofus in Denmark). If a player is registered as a problem gambler, their registration with our casino will be automatically declined. If your account has been closed due to gambling problems, we encourage you to register on this database if it is available in your country. If a player that is already registered in the casino chooses to put themselves on the database of registered problem gamers, they will no longer be able to log in to our casino.

Ability to unsubscribe from promotional mailing lists

You may easily unsubscribe from our mailing list by using the direct link in our promotional emails. You may also contact Customer Support who will immediately arrange for your request to be completed. For security reasons, you may be asked to send your request by email from the address registered on your account.

Players who have their accounts closed due to gambling problems will be automatically unsubscribed.

For any questions regarding our Responsible Gaming Policy, please click here to see how to contact our Customer Support Team.

Unauthorised account access: How to prevent it and How to spot it

There's a lot to enjoy here at your favorite online casino, and while you can rest assured we do everything we can to keep your gaming experience here a safe one, there are a few things you can do to make it even safer.

Here are a few simple but effective ways you can prevent unauthorized access to your account:

Never tell anyone your username or password

Leave the "Remember Password" box unchecked

Always make sure you've logged out when you've finished playing

Never tell anyone your email username or password

Leave the "Remember Password" box for your email account unchecked

Always make sure you've logged out of your email account when finished

Be extra vigilant on the above when using a shared computer

Here are a few things to look out for if you think someone has accessed your account:

Bankroll: make a note of it when logging in and out and report any discrepancies

Game history: keep track of the games you've played (you can get a log of games played each session by contacting support)

Cashier: make sure all transactions have been made by you

Receipts: look out for transaction receipts in your email inbox when you know you haven't been playing

If you suspect your account has been accessed by someone else, get in touch with support immediately.

Keeping these points in mind will help ensure you continue to enjoy playing the games you love in a safe and secure environment.

Self-Assessment Test

Check your behaviour towards gambling

Have you often gambled longer than you had planned?

After a win, did you have a strong urge to return and win more?

After losing, have you felt you must return as soon as possible and win back your losses?

Have you often gambled until all your money is gone?

Have thoughts of gambling caused you to lose sleep?

Has gambling ever made your home life unhappy?

Have you used your income or savings to gamble while letting bills go unpaid?

Have you made repeated, unsuccessful attempts to stop gambling?

Have you broken the law or considered breaking the law to finance your gambling?

Have you borrowed money to finance your gambling?

Have you ever sold anything to finance your gambling?

Have you felt depressed or suicidal because of your gambling losses?

Have you been remorseful after gambling?

Have you gambled to get money to meet your financial obligations?

Do you gamble when you feel disappointed or frustrated or to celebrate good fortune in your life?

If you or someone you know answers "Yes" to more than one of these questions, consider seeking assistance from a professional regarding this gambling behaviour by contacting any of the organisations on our Responsible Gaming Site.

Is VegasWinner a safe place to play?

VegasWinner is highly recommended thanks not only to the popularity of our games but also to the security we offer our players. The entire gaming system and internal procedures are fully certified in line with all necessary conditions as set out by licence conditions

How safe are my personal details at VegasWinner?

For transaction security we use 128-bit SSL data encryption, the same technology used by popular credit and debit card companies. All customer data is treated as confidential and stored securely.

On which platforms is VegasWinner available?

You will be able to play your favourite games through a large variety of platforms. Our software is available on PC, tablets and smart phones.

Which game providers are available at VegasWinner?

VegasWinner offers games from providers Amaya, NextGen, NetEnt, WMS, Evolution and many others, so you're guaranteed to find something you like!

How do I claim my free bonus?

Congratulations! If you have received an exclusive free bonus, you are moments away from enjoying your present. Please open the Cashier, navigate to the Bonuses Section, type in the relevant Coupon Code and click the Submit button. The bonus is then yours!

How do I claim my deposit bonus?

We offer a large variety of deposit bonuses. While making your deposit, just insert the code in the BONUS CODE box and enjoy your extra funds!

On which games can I play with my bonus?

Unless otherwise stated, all bonuses have 'Standard Wagering' terms, meaning that you can place bets on Slots and Scratch games. It’s important to note, however, that eligible games may differ from one offer to another, so we recommend you review our Bonus Policy by clicking here to avoid any confusion.

What kind of offers do you have at VegasWinner?

In addition to our generous Welcome Package , you can also enjoy a range of rewarding offers such as free spins, reload bonuses, exclusive promotions, special competitions, Daily Picks, new games offers, and a whole host of other perks thanks to our VIP program ! When you validate your email address upon joining, you'll then get details of all our special offers. You can also bookmark the Promotions Page to have all our offers at your fingertips

Where can I check my bonus wagering requirements?

You can keep track of your bonus wagering requirements by accessing the Cashier and then navigating to the Bonuses section. Its important to note that wagering requirements may differ from one offer to another so we recommended you review our Bonus Policy by clicking here to avoid any confusion.

Do you have a loyalty program at VegasWinner?

Yes we do! We keep rewarding our players with an incredible VIP program where you'll enjoy the benefits of keeping your gameplay at VegasWinner. Just have a look at what's waiting for you: click here

How many points are necessary to get to Level Platinum?

The following table shows the VIP levels and the required monthly points to reach and maintain each Level.

Monthly entry levels

Bronze

0 - 400

Silver

401 - 1000

Gold

1001 - 2000

Platinum

2001 - 20000

Diamond

Invitation only

Red diamond

Invitation only

How are VIP Points calculated?

VIP Points are accumulated when a player wagers in the Casino. There are different ratios for different games. See below.

What methods can I use to deposit money into my account?

Once you are ready to play with real money, you will find that depositing at VegasWinner couldn't be easier. We accept all major payment methods including credit/debit cards, Neteller, Skrill and many other e-payment options. You can find all the methods available for your country in the Deposit section of the Cashier.

I’ve just requested a withdrawal. Do I need to send any documentation?

As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following::

Utility bill no older than 6 months

Copy of the front and back of your credit card (for security reasons, please ensure that the middle 8 digits on the front of your credit card are hidden, as well as the CVV2 number on the back of the card)

Proof of ID (Passport/Driving Licence etc.)

If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.

How long will it take to receive my withdrawal?

Our Lightning Withdrawals means you'll get your cash within 24 hours, subject to providing any information we require in accordance with our terms and conditions.

For a complete timetable of when you should expect to see your funds in your account, please visit the Withdraw section of the Cashier.

I received the error message: You cannot withdraw while having active bonuses, please contact support to resolve this issue. What should I do?

If you have an active bonus in your account, you are first required to fulfil the bonus requirements before placing a withdrawal request. For your convenience, you can keep track of your bonus requirements progress in the Bonuses section of the Cashier. Once the bonus requirements have been fulfilled, you will be able to proceed with your withdrawal request.

Can I set limits on my play at VegasWinner?

Yes you can. We take pride in providing a safe environment for your gaming. You can set your deposit limits under the personal settings section of the cashier. You can also set other limits on your account, such as limiting account access for specified periods of time. These can be found within the Account Limitations section. Please refer to our Responsible Gaming page for more details.

How will I know if there are any fees for processing at VegasWinner?

If applicable, any fee in connection with any processing is clearly shown during the deposit/withdrawal process.

I forgot my password. What should I do?

For security reasons, we do not keep a record of your password. You will need to click on the ‘Forgot Your Password?’ option which you will find just underneath the box asking for your password. You will then be requested to answer the ‘Secret Question’ that you submitted upon registration. You should receive a message saying ‘Your password has now been changed. You may now log in to the Casino.’ Another email will be sent to your registered email address confirming your new password.

How can I verify my account?

Upon registration, we will send a welcome email to your account's registered email address. In that email, you will find a link where you will be able to verify your account. Verifying your account ensures you will receive our emails so you can stay up to date and informed on all our new promotions and games!

My game is stuck. How can I close VegasWinner?

If your game is frozen in the middle of a bet, we highly recommend that you close the software using the Task Manager (Activity Monitor for Mac). Simply click simultaneously on CTRL + ALT + DEL to open the list of functions and then select Start Task Manager. That way, your game will resume when you log in to the casino again.

While logging in, I received the error message 'Player already connected'

If you are unable to log in to the download version of VegasWinner, you may not have logged out properly from the instant version. Please ensure you are logging out correctly from the instant version by clicking on the Log out button.

While trying to open the Cashier I received an error message 'Your browser is using a pop-up blocker. To continue playing, please enable popups for this site'.

To configure the pop-up blocker from Internet Explorer, follow these steps:

Click Start, point to All Programs, and then click Internet Explorer.

On the Tools menu, click Internet Options.

Click the Privacy tab, and then select the Block pop-ups check box to turn off the Pop-up Blocker.

Click Apply, and then click OK.

To configure the pop-up blocker in Google Chrome, follow these steps:

Click the Chrome menu on the browser toolbar.

Select Settings.

Click Show advanced settings.

In the Privacy section, click the Content settings button.

In the Pop-ups section, select Allow all sites to show pop-ups.

Click Apply and OK. Then restart your browser.

Bonus Policy

Terms and conditions

1.First Deposit only.

2.Min. Deposit €20. Maximum amount of Mega Spins is 100.

3.Game: The Reel Deal. Mega Spin Value: €1 per spin.

4.Any Winnings from Mega Spins must be wagered 30 times within 30 days. Not all games count towards wagering.