When first shipped, there was damage to the jacket, so I sent it back. The second time, it arrived in good shape, but it was not the color I ordered, so that went back, too. The third one was undamaged and the correct color, so it was just right. I feel like Goldilocks!I have ordered by mail before, and never had a problem until this one. I expect that I will continue to order by mail in the future.