When you place an order, we pack and dispatch from on the following working day. All items are posted by NZ Fast Post. Please allow up to 7 working days from date of purchase for your item to arrive. In the unlikely event of any unforseen delay we will contact you directly and advise you.

Our prices INCLUDE post & packing. The price you see is the price you pay to have the product delivered to your door! All handling & packaging sundries are included in the price as well.

Returns

You may return most new, unopened items within 6 weeks of purchase for a full refund minus the shipping cost. However we will pay all shipping costs (including posting back to us) if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, you can do one of two things:

(1) simply login to your account, view the order using the "Complete Orders" link under the 'My Account' menu and click the "Return Item(s)" button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

(2) contact us directly in New Zealand by Freephone 0800 843 622 ('Themba') or email to 'returns@littleherbalcompany.co.nz' and we will be happy to help & advise.