What scares me here is Ford keeps pushing the normal break in date further and further into the future. In the owners manual and from Natasha from Ford they state the break in period is 1000 miles. Others here that have reached that number and still had issues were told to bring it back at 3000 miles. So is it 10,000 the following time until the warranty is out? Yet others and the larger percentage seem to have zero issues right off the lot, Why the difference and why is Ford not addressing the issue that us small percentage of owners are having?

Montana

well, again I now have 13,000 on my car (drive a lot) and the shuttering (if you can call it that) is still happening. Talked to the dealership. They have no clue. I told them about this site and they logged on to see what is being said. They state there is nothing from Ford out about this or what to do about it. And I too found that if I take off faster it seems to do a little better, but that defeats the purpose of why I bought the car, which is the gas mileage. Takes it down to 36.0 from 38-39.0. And when you have lots of stops and starts like red lights like I do, it is kind of hard to take off like a bat our H_ll just to keep a car from doing what it should not in the first place. Still working with the dealer and giving them some time to talk to FOrd, but it is frustrating to say the least.

I can see that Ford, has clearly not figured this transmission out and you can bet there will be revisions and major upgrades. I am glad you are keeping in touch with your deal and documenting everything.

I plan on doing this on our vehicles , as my company has asked each driver to keeping tract of maint etc, in a log book. As I may have mentioned we put on 250 miles per day and the miles add up quickly, as the vehicle goes 6 days a week .
I am pleased with your fuel mileage, approaching 40 mpg is always a good thing. Do you have the transmission with the "sport " setting? Or is it just "Drive and Low"? How about oil changes? Do you follow the book or change earlier? MJEFF

well, again I now have 13,000 on my car (drive a lot) and the shuttering (if you can call it that) is still happening. Talked to the dealership. They have no clue. I told them about this site and they logged on to see what is being said. They state there is nothing from Ford out about this or what to do about it. And I too found that if I take off faster it seems to do a little better, but that defeats the purpose of why I bought the car, which is the gas mileage. Takes it down to 36.0 from 38-39.0. And when you have lots of stops and starts like red lights like I do, it is kind of hard to take off like a bat our H_ll just to keep a car from doing what it should not in the first place. Still working with the dealer and giving them some time to talk to FOrd, but it is frustrating to say the least.

Not that it is going to do any good but I have my letter to the CEO of Ford Alan Mulally in the envelope and ready to go. It will go out today but I will be surprised if I get a response. What gets me is Ford is not even saying they are working on a fix for this issue.

Not that it is going to do any good but I have my letter to the CEO of Ford Alan Mulally in the envelope and ready to go. It will go out today but I will be surprised if I get a response. What gets me is Ford is not even saying they are working on a fix for this issue.

Montana

You will get an answer,but it won't be from the CEO.Your letter will be transfered to the Ford Relationship Centre and get the usual canned responses.If you're lucky ,you'll get the extended warranty that will help the resale value to get rid of it.

You will get an answer,but it won't be from the CEO.Your letter will be transfered to the Ford Relationship Centre and get the usual canned responses.If you're lucky ,you'll get the extended warranty that will help the resale value to get rid of it.

I sent mine where the CEO has to sign for it, Don't know if that will do any good or if it will get filed in the round file cabinet but we will see. If I get a extended warranty from it then so be it and like you I will dump the vehicle and go elsewhere. It is one thing to have issues with the vehicle and get support from the manufacturer and entirely another to have issues and get no support from them.

I sent mine where the CEO has to sign for it, Don't know if that will do any good or if it will get filed in the round file cabinet but we will see. If I get a extended warranty from it then so be it and like you I will dump the vehicle and go elsewhere. It is one thing to have issues with the vehicle and get support from the manufacturer and entirely another to have issues and get no support from them.

Montana

You can petty much guess that the CEO has a secretary that signs those letters and transfert them to the proper department.I'm petty sure he's getting a lot of hate and complaint letters everydays.

I drive a 2012 Focus SE, it is a delivery car for the company I work for. We have two of them currently and there is a possibility of another one.
The car does get over 32mpg with just these very few miles, seems to handle resonably and has good brakes.

Hi MJEFF,

I'm thrilled to learn of your company's support! If you would like to discuss your concerns, and the Focuses were purchased as Fleet vehicles, please contact 800.343.5338. If they weren't Fleet purchases, please PM me the VIN, contact information, mileage, & servicing dealer name/state so I can assist.

Quote:

Originally Posted by Montana

Yet others and the larger percentage seem to have zero issues right off the lot, Why the difference and why is Ford not addressing the issue that us small percentage of owners are having?

I know your case is frustrating, and if it increases in severity, please update me so I can document it in your case notes.

Quote:

Originally Posted by washburn

well, again I now have 13,000 on my car (drive a lot) and the shuttering (if you can call it that) is still happening. Still working with the dealer and giving them some time to talk to Ford, but it is frustrating to say the least.

I know your case is frustrating, and if it increases in severity, please update me so I can document it in your case notes.
~Natasha

Natasha,

Let me lay this out so I can confirm which way we are headed here.

I buy the car and take it into the dealer for the shuddering, Dealer confirms it is doing it and is told by Ford it is normal break in. Contact Customer Service both you and Melissa, and am told it is normal break in, Go past the normal break in mileage and car still shudders and am now told if it increases in severity let you know. There are members here on this board with 13,000 miles and it is still doing it, Is it still breaking in? So now Ford will only address the issue if it get's worse? Any issue with a car should be dealt with as a issue and not based on severity, If the tech drives the vehicle and verifies that it does as the customer states they may consider it non severe but they are not sitting in traffic with the issue either.

Here is a thought, If it is considered normal then Ford can give us that have these issues a 100,000 mile warranty on the transmission. That should not cost Ford anything as there is nothing wrong correct? It will also give those that have these issues a little better feeling about owning a car that has problems that the manufacturer won't admit. Just a little peace of mind for us.

The TSB that was released and recalled was for vehicles built on or before 08/12/11, What changed after 08/12/11 that they were not affected by this TSB?

In my opinion Ford is trying to delay or just ignore the customers that have issues until their warranty expires and we have to pay to fix a issue that existed from day one. I was reading a snip-it that the Ford CEO stated "We want to build a car that is fun to drive". Anyone at Ford care to sit in a car in stop and go traffic and have it shudder every time you move and would you consider that fun?

I'm thrilled to learn of your company's support! If you would like to discuss your concerns, and the Focuses were purchased as Fleet vehicles, please contact 800.343.5338. If they weren't Fleet purchases, please PM me the VIN, contact information, mileage, & servicing dealer name/state so I can assist.

I know your case is frustrating, and if it increases in severity, please update me so I can document it in your case notes.

Will do....I don't think they are actually purchased as a fleet, but I believe our small company bought 3 identical cars, two of which are in the store that I work out of.
We are a pharmacy and deliver med's to assisted care facilities and private homes between Worcester and Boston, MA.
I doubt that the oil changes will be done at the dealer, although I do not know that for sure. The current service facility(NOT a jiffy lube or places like that) is under contract to service our stores cars.
However I will send you the info this week ... thanks Natasha....Jeff

well, again I now have 13,000 on my car (drive a lot) and the shuttering (if you can call it that) is still happening. Talked to the dealership. They have no clue. I told them about this site and they logged on to see what is being said. They state there is nothing from Ford out about this or what to do about it. And I too found that if I take off faster it seems to do a little better, but that defeats the purpose of why I bought the car, which is the gas mileage. Takes it down to 36.0 from 38-39.0. And when you have lots of stops and starts like red lights like I do, it is kind of hard to take off like a bat our H_ll just to keep a car from doing what it should not in the first place. Still working with the dealer and giving them some time to talk to FOrd, but it is frustrating to say the least.

Montana, When I picked up my car today, it had 1850 miles on it. It appears that the shuddering is less evident. Has not gone away but seems to be less.
When I dropped the car off today it had 2000, on it and its out on the road as we speak.

Do you have the Continental ContiPro tires? How well do they wear? I think I did ask you about your oil change habits. Its my plan to have the oil changed at 5-6 K and will ask them to use Mobil 1. Thanks ,MJEFF

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