The world is not responding to events in this country, but rather to the description of these events by news organizations. The key to understanding the strange nature of the response is thus to be found in the practice of journalism

I don’t know President Obama or Sarah Palin, or for that matter people like Steve Ballmer or Steve Jobs (public figures I’ve met in person). I only know the description provided to me by other people. Same thing goes for big organizations, even countries, the only (partial) exception being the ones where I have personally worked or lived. When I do have some first-hand experience, I almost always find that outside reporting, even when factually correct, puts emphasis differently than I would.

Robin Hanson’s Overcoming Bias blog is another source of wisdom on the overall subject of how to avoid being fooled by what you read or think you know.

Wednesday, August 27, 2014

I keep everything in Evernote. Well, not everything — my files and photos are kept mostly on OneDrive — but everything else, anything I might need in a new place, is always in Evernote.

My Evernote store includes the following notebooks:

Default: where everything goes unless (or until, if I’m in a hurry) I move it elsewhere.

Clippings: anything of interest I see on the web. I used to merely post the link, but since living in China — where internet and firewall access can sometimes be iffy — I usually just copy the whole page.

Records: a scan/photo of every document that might be useful someday: passport, drivers license, insurance information, Safeway card, etc. Of course, each one is tagged multiple times to ensure I can find them easily.

HowTo: I like a separate place for notes that explain how to do something. Lots of technical articles go in here.

Work: My work-related files go here, in a bunch of subfolders. Some are shared with colleagues.

Archive: old notes, large notes that I don’t need to carry with me. Scanned receipts usually go here.

The best part of Evernote is that all the notes are automatically synched among all my computers and devices. You can synch everything at the notebook level, which is nice because on devices where space or bandwidth are at a premium (e.g. my phone) I only synch the notebooks I think I’ll need on the road.

I also use tags on just about every note, and the search feature is fast and powerful enough that it often doesn’t matter much which notebook I use. I could probably be lazier and it wouldn’t affect my workflow very much.

Note: if you put as much important stuff in Evernote as I do, you absolutely must use their two-factor authentication. It can be annoying if you need to access a note from a new device — you’ll need your phone authentication app — but it’s much more secure. Also, remember you can encrypt notes at the paragraph level. I do this a lot, for things that might be sensitive if somebody happens to look over my shoulder while writing, or as extra protection in case the notebook is somehow broken into.

Much as I like Evernote, I don’t trust that it’ll be around forever. I’ve been burned many times in the past when I adopt some file format only to see it become irrelevant or worse (I’m looking at you, WMV). Fortunately, it’s easy to export everything, and I do that a couple times a year, saving it in PDF and XML so I’ll never lose it.

Evernote is not perfect. The iPhone UI is cumbersome. Rich text and tables are too primitive. There’s no outline mode to make complicated drafts easier to write. You can’t encrypt individual notebooks. Etc. OneNote is still my overall favorite, but its underpowered cross-platform synch, plus the huge investment I’ve already made in Evernote makes it impractical for me to switch. But Evernote is good enough for what I need, and I expect to be using it for many more years.

Saturday, August 23, 2014

I’ve tracked and analyzed my sleep for years, and of course I also have a long-time interest in understanding my genome, but I’ve been unable to combine both pieces of information until now. The new issue of the journal Sleep identifies a gene that seems associated with an ability to function just fine on six hours of sleep per night. (also see the New Yorker overview)

23andme doesn’t tell me the exact genes in my genome — only the SNPs that tell who my genes differ from a reference genome in key places — so this is not necessarily the final word about the BHLHE41 Variant identified in the journal Sleep, but here’s the next best thing:

Friday, August 22, 2014

The New York Times ruined an otherwise fascinating overview of refrigeration in China by spinning it as an article about climate change ("What Do Chinese Dumplings Have to Do With Global Warming?). Okay, I get how the advent of modern conveniences is increasing China’s use of greenhouse gases, but that’s not what makes it interesting. Here are some interesting facts you may have missed if you file it as just another story about carbon emissions:

"on average, a Chinese person experiences some kind of digestive upset twice a week”, at least partly due to poor food storage.

"Nearly half of everything that is grown in China rots before it even reaches the retail market” — refrigerated storage and transportation in this case would greatly help the environment by doubling food production.

The West has much lower rot-to-market losses, but ultimately we may still throw away just as much food, because we use refrigerators as an excuse to buy more stuff than we can eat — and it ends up rotting at home.

Refrigeration has many conveniences, but it also drives out the wonderful traditional ways people use for preserving food: salting, fermenting, brining, drying.

Refrigeration also results in a more homogeneous (and boring) market, because foods can be shipped from farther away without spoiling. Food growers face nationwide competition, driving out many of the local varieties of plants that often form the basis of different regional cuisines.

I think refrigeration in general is overused (which is why I say hold the ice), and I hope China can use the best of refrigeration technology without forgetting the special benefits of traditional food preservation.

Wednesday, August 20, 2014

I’m reading a fascinating book, Outsmart Your Cancer, that summaries dozens of “alternative” cancer treatments, some of which I’ve heard of (e.g. laetrile, Mexican cancer clinics), and many that were new to me. When you veer off the well-worn path of the “mainstream” medicine you’ll get from your local hospital, you are on shaky ground, easy prey for money-grubbing quacks and hucksters. I don’t know to what degree some of these therapies fit that bill (Quackwatch doesn’t think much of anything in this book), but I thought it was interesting for several reasons:

People in desperate medical situations are often much more open-minded than the rest of us are. What, literally, do they have to lose?

I don’t understand why the FDA or other regulatory bodies need to be involved with diseases that conventional medicine finds incurable (which is the case for many early-stage and probably most late-stage cancers). If the patient has nothing to lose, it seems to me it would be far better to encourage more experimentation, and have the FDA just keep score, to ensure that if an alternative treatment shows promise, at least we can have good record-keeping on who tried it and the results.

Some of the far-out approaches (the Rife Machine, 714X) rely on a micro-organism explanation for cancer. Since I’m intrigued by Paul Ewald's idea that cancer is an infection, I’d like to understand more about what happened with these various explanations.

So much of modern medicine is driven by top-down methods: big, expensive trials and therapies organized by large pharmaceutical companies, regulated by large bureaucracies, it makes me wonder what might have happened if medicine were much more of a free-for-all, where various cancer treatments really competed with one another purely on efficacy. No doubt, a lot of money would be wasted on charlatans, but if your mainstream doctor can’t cure you either, why is that a big deal?

Tuesday, August 19, 2014

Reading an old Slate article about why MOOCs (online classes) devalue the importance of a one-on-one relationship between professors and students, I have a few thoughts:

Sure, in the ideal case there is this fantasy that undergraduate classes are tight seminars, one-on-one with a professor who pushes you to learn more, who customizes everything to your needs. In reality, the vast majority of undergraduate education is more like the broadcast of a MOOC, a professor and his staff piping information out to students, who take it all in and produce homework assignments. The TA (or, sure, in smaller classes, the professor) grades the assignments, and in the best classes the professor himself looks carefully at the student's output and critically evaluates it.

But Is society really better off with a group of "insiders", who learn from each other, and then produce theses and papers that nobody will ever, ever read. What percentage of PhD theses are ever read again, after the degree is granted? I bet the overwhelming majority are are never, ever checked out of the library, completely irrelevant to everyone for all time in the future. At what point is an academic PhD just a glorified blogger? While it may be useful for them and their tight circle of colleagues, is what they're doing the most efficient way to expand knowledge?

Compare a traditional academic experience with something like http://www.fsmitha.com/, a blog written by a “amateur” who wrote more than 1M words of history. I can imagine a future where everything is a seminar. You read information jointly with a whole bunch of others who are exploring the same idea, and you need to produce new information, interacting with others who pursue the same goal. That’s what I’d like to see.

Monday, August 18, 2014

Here’s my theory: artificial sweeteners affect the body the same way as the real stuff.

Although your taste buds may think a sucralose-flavored beverage tastes sweet, your brain is not stimulated the same way. Nobody knows for sure what difference this makes, but one theory is that it dials down your metabolism; The body tries to adjust to the lack of “oomph” coming from the sweet taste by slowing the fat burning process.

Mainstream, legitimate scientific organizations that study these things will tell you that FDA-approved artificial sweeteners are safe and I believe them. But even if it doesn’t cause cancer, that doesn’t mean that they don’t have an effect on the body. For example, Aspartame has been shown to dull spatial awareness and cause decreased insulin sensitivity in mice. People with the rare genetic disease Phenylketonuria (PKU) are warned to stay away from the stuff. So I’m not convinced that it’s entirely without any effects on the rest of us.

I’m going to study this more, but meanwhile I’m sticking to real food.

Sunday, August 17, 2014

I’m in Michigan this weekend, experiencing as much authentic America as I can. After too much of a lifetime spent out of the country, I need to raise my Coming Apart score. And how better to do than than watch the latest NASCAR Sprint Cup race at the Michigan International Speedway?

NASCAR is much bigger than you might think if you’re not in their core audience. One of of three Americans is a fan (40% of whom are women). Although the National Football League takes in way more revenue overall ($9B vs. $650M), NASCAR earns $3B in sponsorship revenue each year (twice as much as the NFL).

We’re fans of Joey Logano, so it was nice to see him finish the race in the top three today. (Here’s his car, traveling at 200+ mph and captured on my iPhone5s “burst” mode).

I’m probably not ready to devote myself whole-hog to becoming a NASCAR fan, but I’m glad I experienced a race like this. If you want to understand the real America, you could do worse than to spend some time with the 100,000+ people who packed today’s stadium with me.

Saturday, August 16, 2014

Diabetics, and anyone watching the glycemic load from their food knows that potatoes, with their large amount of starch, raise blood sugar levels. The otherwise high nutrient value of a potato, then, must be balanced against the body’s ability to supply the insulin necessary to stabilize the amount of glucose running around.

The way it was cooked makes a huge difference. The starches in the potato break down and change when cooked and stored cold. The affect on glycemic load is even greater if you mix the potatoes with vinegar.

I’m not saying anything original here — diabetics and others have known this for a long time — but it’s interesting to me because it shows again how limiting it is to look simply at out-of-the-box nutrition labels if you want to know whether something is good for you.

Friday, August 15, 2014

Food vendors in the US seem to put ice into every drink, whether you want it or not — a habit that has long annoyed me. Don’t people realize that melted ice = water? We say “watered down” to describe something that is less than pure, and that’s exactly what you do when you dump ice into something. So why do food vendors routinely stuff extra ice (water) into our drinks?

Note that this is a uniquely American ritual. In other countries, you have to ask for ice — and in many cases they’ll look at you strangely when you do. When a US flight attendant asks me what I’d like to drink, I always say “X with no ice”. On non-US airlines, it’s the opposite: if you want your drink extra-chilled, you’ll need to request it.

I think this habit of dumping ice into everything started with the invention of low-cost artificial refrigeration in the early 1900s. Before that, ice in the summer was a big deal: somebody needed to carefully preserve ice, usually underground, from the winter, an expensive luxury item that literally melted away over time. Ice was a status symbol, and somehow it remains that way.

Thursday, August 14, 2014

The subtitle of this book by Nathanael Johnson explains why I read it: "a skeptic's quest to discover if the natural approach to diet, childbirth, healing, and the environment really keeps us healthier and happier.” I’m a skeptic (check),interested in diet (check), healing (check) and the environment (check). (I’m interested in childbirth too, but frankly any opinions there belong to my wife, not me).

Johnson is such a nice writer, giving such good weight to all the evidence, that the book can be an unsatisfying read. A good summary would be "Hmm, there might be something to these all-natural lifestyles, but there's something to the mainstream way too."

I liked his concise description of three assumptions behind all “mainstream” nutrition:

Molecules matter, food is irrelevant.

Everyone is the same.

Institutions, not individuals, should be in charge of diet

As a raw milk fan, I agree with these points, so I especially enjoyed the book’s discussions about the discoveries of people like Bruce German, food chemist at UC-Davis who studies bifidobacterium infantis, the only microbe that thrives on oligosaccharides. These make up the bulk of human milk but can't be digested in the stomach without a bacterium. Turns out we need these microbes to allow milk to go through a nipple and turn into a solid inside the stomach again — another instance of germs that are essential for health.

Also, did you know that kids who drink raw milk for the first time have no adaptation to Campylobacter jejuni, a pathogen in raw milk? According to Johnson, (p. 97) "Just about everyone injured by milk has been a child or an immune-compromised adult”.

There’s much more to like about this book, including the conclusions, which like adult life itself, are frustratingly lacking in black and white answers. All the more reason that individuals should be in charge of their own choices.

Wednesday, August 13, 2014

When I attend software product review meetings, there are inevitably times when I’m too busy to read or study the product specs beforehand. In a roomful of people, many of whom I’d like to impress, it’s nice to ask a few pointed questions that make it appear I’m smarter than everyone else. The guy doing the presentation — who has lived and breathed this product for weeks before showing it to me — wants feedback, good and bad, and I want to give it but because of my lack of preparation I can’t think of anything offhand. What to do?

Ask about internationalization! There will always be some aspect of the product that doesn’t work in X country. Nobody’s an expert on every culture, so odds are good that I’ll know something that will stump him. Even if he has an immediate, good answer to my questions, I’ll still look smart for having asked.

I think about this when I read published reviews of self-tracking devices. The author is on deadline, or can’t think of anything critical to say, so guess what he writes? Privacy! No product can guarantee 100% security for personal data, especially if the product has the ability to seamlessly integrate with other products, so if you’re too lazy to write something truly insightful, just say you have “concerns about privacy”. It’s an easy way to appear balanced — a bit critical of a product that’s otherwise great — without having to do your homework.

I thought about including links to specific articles, but gave up because there are so many.

Tuesday, August 12, 2014

We’re on vacation this week in Coastal Maine, and yesterday at low tide we saw this on a beach south of Belfast:

Sadly, west coast starfish are victims of some kind of unexplained population collapse. There’s even an iNaturalist project to track deaths from the “starfish wasting disease”. Nobody is sure about the cause, though of course everyone’s first guess revolves around the usual suspects: pollution, climate change, George Bush the Koch Brothers. As a non-expert, I think it’s interesting that the population crash apparently follows a similarly-unexplained population explosion a few years ago, so I wonder if it’s just the normal cycle of life.

Monday, August 11, 2014

My daughter is thinking about the essays on the Common Application the long standardized form that most colleges now require as part of their admissions process. These essays, combined with grades and test scores, are supposed to help the colleges decide who is a good fit. But how do they know who “fit”? I guess they assume that, once you graduate you’ve proven that you’re one of them, and now for the rest of your life, no matter what you do, you still have that degree from that institution. But does that make any sense?

I know a guy who graduated from MIT in 1978 with a degree in electrical engineering. Would you hire him as an engineer today just based on that piece of paper? Of course not; you’d need to know a lot more about what he’s done since then. How about somebody who majored in English literature — would you assume they (still) understand good writing, ten or twenty years after they have the degree? Or history: what if somebody majored in it ten years ago but hasn’t read a single book since then? Do you think they should still be allowed to say “I have a degree in history from <such-and-such-school>?"

What if colleges required you to renew your diploma every so often — say, five years. What if you had to submit another essay, to prove that you’re still worthy of that degree?

I bet a LOT of people would simply drop their degree. Once you have your job, or are married, or otherwise stable in life, you don’t need that degree anymore. Most people don’t donate to their alma maters, presumably because by now they feel it’s irrelevant.

But then, why did you go to that school? For that matter, what was the point of the whole exercise — including that admissions essay?

Sunday, August 10, 2014

The Ten Commandments are supposed to be a summary, directly from God, of the most basic moral code. Most of them are obvious “biggies”: Kill, Steal, Adultery, disobey parents, swear. A few of them deal with God (honor the Sabbath, don’t pray to anyone else, don’t make fun of his name). All of these are basically understandable -- do it and you harm somebody. Not good. But one of the Ten Commandments -- two, if you follow the Catholic numbering scheme ( different religious traditions number the Commandments differently) -- has nothing to do with actual harm to anyone else. In fact, the people around you could be violating this commandment right now and you’d never know it.

Two of the Ten Commandments, devoted to nothing more than thought. Which commandment is that?

Thou Shalt Not Covet.

Okay, contrast this with, say, adultery, where you have a clear, obvious reason why it's a sin: a spouse is harmed, there is potential for paternity lawsuits, etc. I mean, I get that one. But an equally numbered commandment deals simply with coveting your neighbor’s spouse. Coveting? You mean, I’m not even supposed to imagine, in the privacy of my own mind, what it would be like to have my neighbor’s wife? And that’s right up there, commandment-wise, as adultery? Come on!

This seems especially anomalous because you see covetousness all around us. Some people think a certain amount of greed is good, depending on the circumstances. What is an interest in income inequality, for example, if a concern that the have-nots will become envious of the haves? Is Thomas Picketty endorsing covetousness? Or take the umbrage that people feel over racism or sexism or the other “hate-isms” — isn’t that also another form of covetousness? I covet your station in life. I covet your status.

With the right circumstances that seems like a good thing: when I make others aware that they have more than I do, I help society treat everyone more fairly. If nobody ever coveted, there'd be no reason to change the situation, right?

Saturday, August 09, 2014

So if someone asks, "Do you believe in evolution," they are framing it wrong. That's like asking, "Do you believe in blue?"
Evolution is nothing more than a fairly simple way of understanding what is unquestionably happening. You don't believe in it — you either understand it or you don't. But pretending evolution is a matter of faith can be a clever way to hijack the conversation, and pit it in a false duality against religion.

I have found that most non-science majors I know — even those who are otherwise well-educated — can’t describe evolution in a concise enough way to convince me that they really understand it. When pressed, it becomes clear that what they really believe in is “science”, or “what my teachers taught me” or “what other college-educated people believe”.

The same is true of many other topics where it’s tempting to ridicule those who don’t believe like you do:

Do you believe in the danger of GMO (or nuclear energy or the Keystone Pipeline)?

Do you believe in global warming?

Do you believe vaccines cause autism?

Do you believe in God?

When you don’t understand something, you can be easily fooled by somebody who does, which is why it’s dangerous to dismiss unbelievers as ignorant—often you’ll find they are more informed than you are, precisely because they’ve had to dig deeper into the issue in order to withstand criticism of an unpopular position.

I would add a seventh: we’re looking in the wrong places. Evolutionary biologist Paul Ewald has of the most intriguing ideas I’ve heard in years: cancer is an infectious disease. Once you start thinking about this, it’s hard to stop. Here’s hoping more people start to research this so we can finally have a serious breakthrough in the death rates.

Thursday, August 07, 2014

According to the TSA’s John S. Pistole, as quoted in the New York Times, about 1M passengers/day are enrolled in PreCheck. There are about 800M passengers/year (2-3M/day), so I would expect about half or a third of all passengers to go through the PreCheck line. Unless roughly one third of the lanes are PreCheck, it seems the advantage of PreCheck is not shorter lines, but rather that you don't have to remove your shoes.

Wednesday, August 06, 2014

From Evan Osnos’ new book Age of Ambition,quoting the work of Yingiang Zhang and Tor Eriksson:

They found that in other developing countries, parents' education was the most decisive factor in determining how much a child would earn someday. But in China, the decisive factor was "parental connections”…Writing in 2010, the authors ranked "urban China among the least socially mobile places in the world."

This is another piece of what I previously referred to as China’s under appreciation for “anonymous exchange”, the idea that who you know is even more important there than in the West.

Technology will fix some of this, as people discover the value of online reputation. Of course, your parents’ connections matter, but would they matter as much as getting a whole pile of five-star reviews from strangers?

Tuesday, August 05, 2014

We like to think that, of course, keeping up with the news is important. “Citizens of a democracy need to stay informed about current events.” But how well informed are you after reading the news?

For example, let’s say there’s a plane crash and you spend a few hours that week watching and reading the most up-to-date accounts. Nearly all of that news will be speculation: about the cause of the accident, the number of casualties, how it might be prevented, etc. Eventually, perhaps years later, somebody will write up a thorough report of what actually happened. The whole thing will be summarized in a Wikipedia article that you can read in a few minutes — and you will be better-informed than you were for the hours spent on the speculation during the time of the event.

I wanted to get a rough estimate for how much of the news is like this. One way to tell is to compare the past with the present. Of the news you read in the past, how much of it actually turned out to matter? So I looked at a copy of The Economist from this date in 2007 to see how many of the articles actually mattered. Here is the section on Politics This Week, their summary of the supposedly most-important items of that week.

An investigation of Alaska political corruption. None of the people or events highlighted are relevant today, except perhaps the brief reference to Sarah Palin — who was a political unknown at the time.

Black vs Hispanic race relations: could have been written yesterday, including the quote from “Presidential Candidate Barack Obama”, who it notes was outpolled by a crushing 46 percentage points by candidate Hillary Clinton.

The US Attorney General is under fire over the questionable legality of a terrorist surveillance program. Not much has changed, though now the US political parties have switched sides over who is on the hot seat.

An article about lending for student loans laments the overall political ineffectiveness and divisiveness of Congress, though again by now the parties have switched sides. Tuition costs keep rising and student debt is getting out of hand. Blah blah blah.

Some cities are issuing ID cards for illegal immigrants. I’m not sure how this whole trend turned out, so it would be interesting to see a follow-up article.

A Lexington discussion of the announced sale of the Wall Street Journal to Rupert Murdoch is as relevant a discussion today as it was then. That is, those who opposed the sale probably can claim they were right; ditto for those who thought it wasn’t a big deal.

The Economist is a pretty high-brow news source, so many of these articles are based around facts and trends that don’t change a lot. In fact, other than the speculation about the upcoming Presidential election, I’m impressed at how much is worth re-reading.

Still, were you better off reading this issue, or should you have spent your time on something else?

Monday, August 04, 2014

It’s been a year, but finally I get over my laziness and have the time to attempt another batch of homemade sauerkraut. The probiotics fad is pushing fermented food everywhere: small craft vendors at local farmers markets (like Britt’s Pickles), a new section in the grocery store, and last week I even saw batches at Costco. But all of these craft-made, non-industrialized products has one thing in common: they’re all expensive, on the order of a few dollars per cup. Why not do it myself?

Doing it yourself is a hassle only if you let it. Two weeks ago, I decided to figure out a way to make my sauerkraut as easily and quickly as possible. Here are my instructions:

Buy a head of cabbage and chop it into long pieces. A food grater would work too, but I don’t have one, and didn’t want that to get in my way. I just used a regular knife.

Stuff the chopped cabbage a little at a time into a cheap ceramic pot. Sprinkle a little salt on every layer.

Squish everything into the pot as compactly as you can. It’s important that you see liquid coming out of the cabbage, ideally bubbling up enough that it covers the top layer.

Find something to keep the cabbage squished into the pot. I used a small plastic sandwich bag filled with water, which works nicely because you can adjust the size as needed.

Cover the pot with a lid that can keep everything inside, but will release slightly as the fermentation begins. There will be carbon dioxide gases rising from the fermenting cabbage and you don’t want the lid to explode off.

Wait a week or two.

That’s it! The entire process, of setting up the crock with the chopped cabbage, then putting it in the garage took under an hour — maybe half an hour. Now, two weeks later, here’s what I have:

Sunday, August 03, 2014

The biggest problem with all the great new self-measuring tools is the torrent of data they produce. You could devote your life to analyzing your results and not come close to understanding what it all means.

You’d think this would be a nice business opportunity for a wave of consultants and advice-givers who will take your data and supply meaningful, actionable summaries, but the FDA’s recent clampdown on 23andme makes this harder than it needs to be. Although automated tools like Promethease make it a bit easier for the rest of us to do it ourselves, I’m glad that a few brave companies are stepping into the void — they’re at the cutting edge of something that I think will be commonplace, even routine.

XRGenemics will send you “the world’s most accurate fitness DNA” kit for £150 (about $250), promising results in about a month.

Genetrainer sells a lifetime for $80: give them your 23andme results and they’ll give you a personalized fitness summary, which they’ll keep up-to-date as more science becomes available.

There are also services that specialize in helping would-be parents figure out the likelihood of potential birth defects. Counsyl charges $1000, but with many insurance policies the cost can be closer to $300.

I haven’t tried these services yet — I fortunately don’t have any serious health issues that I want to analyze that deeply — but I’m glad these companies are out there, and I’m looking forward to more new ones in the future.

Saturday, August 02, 2014

When, in the near future, robots can reliably move people and stuff, our lives will change in more ways than just the obvious “Now I don’t have to drive”. Here’s my partial list of some other ways the world will be different:

Garages: if you don’t own car (or as many of them), then why waste space that way?

Cities can be even more dense. Even a place like Manhattan, which is already pretty compact, can lose its area devoted to parking.

Robot cars can stack themselves to be even more efficient at parking

Fewer fatalities: the number of driving deaths will plummet, becoming an insignificant cause of death.

Car design changes

If there are fewer collisions, then why not let up on some of the safety features? (e.g. why make people face forward in the car instead of facing each other?)

Do we need seat belts?

Do we need cars made of metal exteriors? Can we make a wider view, perhaps lots more glass

This is just the beginning. Unfortunately, the most substantive changes will take at least a generation to work themselves through the system, so it will be my grandchildren who really get the brunt of this.

Friday, August 01, 2014

I don’t believe there are very many truly mean people in the world, certainly not in professional situations where long-term reputations matter. But just because somebody doesn’t have mean intent doesn’t imply they aren’t behaving in a mean way. Consider the following different sentences:

Did you lose the keys again?

Did you lose the keys?

The keys are missing. Any idea where they are?

I can’t find the keys.

All of these statements map onto the same reaction we’d like to get from the listener: a sense that something is wrong with the keys, and a plea for some help rectifying the situation. But it’s the way things are said that makes a difference; the statements at the top of the list are mean ways of saying things that could have been said using a phrase at the lower end of the list.

So I’d like to suggest that people try to say things the nice way. Don’t be mean.

About Me

Years building software and marketing teams at Apple, Microsoft, and startups in the US, Japan, and China have given me an awareness of how little I know, but at least I try to write it down before I forget.