Follow Us Your Way

WHITE PAPER LIBRARY

TMCNET eNEWSLETTER SIGNUP

Designing the Great Self-Service Experience

KANA Software, Inc.

Abstract:

Customers increasingly want to take care of business by themselves-right on your website. Studies show they don't always want to interact with you directly. The resulting opportunities to cut contact center costs are huge. But if the online self-service experience doesn't deliver, your phones will keep on ringing.

Please complete and submit this form to have the white paper delivered straight to your inbox

First Name

*

Last Name

*

Job Title

*

Company

*

Address

*

Address2

City

*

State

*

Zip/Postal Code

*

Country

*

Work Phone

*

E-mail Address This is the email address the file will be delivered to. Please confirm this is correct before submitting