On ******* I was charged no-show fee in error. This stemmed from an App issue which sho...

GetHuman-milliett's customer service issue with Lyft from June 2018

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The issue in GetHuman-milliett's own words

On ******* I was charged no-show fee in error. This stemmed from an App issue which showed me in the wrong location. I contacted the driver to confirm my location. According to the driver the App showed me at **th & Market instead of Amtrak’s ** Street Station. He agreed to come to my location. However when I tried to call him again, his contact information was no longer available. Moreover he never tried to contact me. My initial ride request reappeared on my phone so I made another request. The second request was successful. Eventhough I receive a credit, this does not address how Lyft will address this App problem and the inconvenience to customers.

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