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While it was beautiful, there were downfalls.

I just got back from 10 days at the Iberostar Grand. I will start with what I found excellent. The rooms are beautiful, large; the balconies are spectacular; the bathrooms fantastic. The pool is magnificent, and they clean the beach every day. Security is enforced, so there are nobody coming to you on the beach wanting to sell something. The food and the service at all restaurants were excellent. Even the lunch buffet had an outstanding salad bar, lots of seafood, lobster claws every day. The service at the gourmet restaurant, most particularly, was excellent thanks to Kamerley who was our server three times.
My husband went diving and he thought that the employees at the dive shop and on the dive boat, were professionals and friendly.
Now, the butler service. We saw our butler on the first day and that was all. We called our butler one evening and nobody answered, after a few minutes, we called the front desk as we needed something and they told us to call our butler. So we went to bed. So from the other reviews I read, if you go for butler service it is hit and miss...
Fitness center is small, crowded and does not have air conditioning. But, aqua aerobics is every day in the ocean, how cool is that? And it was a very popular activity.
Management will have to do something about the carpets in the hallways though,...I just got back from 10 days at the Iberostar Grand. I will start with what I found excellent. The rooms are beautiful, large; the balconies are spectacular; the bathrooms fantastic. The pool is magnificent, and they clean the beach every day. Security is enforced, so there are nobody coming to you on the beach wanting to sell something. The food and the service at all restaurants were excellent. Even the lunch buffet had an outstanding salad bar, lots of seafood, lobster claws every day. The service at the gourmet restaurant, most particularly, was excellent thanks to Kamerley who was our server three times. My husband went diving and he thought that the employees at the dive shop and on the dive boat, were professionals and friendly.

Now, the butler service. We saw our butler on the first day and that was all. We called our butler one evening and nobody answered, after a few minutes, we called the front desk as we needed something and they told us to call our butler. So we went to bed. So from the other reviews I read, if you go for butler service it is hit and miss...

Fitness center is small, crowded and does not have air conditioning. But, aqua aerobics is every day in the ocean, how cool is that? And it was a very popular activity.

Management will have to do something about the carpets in the hallways though, they are stained and there is a smell that is not pleasant,. There were two elevators in our building, and 7 days out of the 10 days that we were there, one was out of service and a couple of times, both were out of service.

I am undecided as to whether or not I would go back; I will say yes, if I get a good price.More

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Stayed: April 2010

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Ask Kisha1 about Iberostar Grand Hotel Rose Hall

6 Thank Kisha1

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The people were so friendly; food was amazing; drinks were all yummy; room was clean and so comfy; bathrooms are huge; service exceptional. We will definitely go back to the Grand Rose Hall. Also, there were no children at this resort...so that was kind of nice.

Stayed: April 2010, travelled as a couple

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Ask jfrapwell about Iberostar Grand Hotel Rose Hall

4 Thank jfrapwell

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I traveled with my 2 sisters and a niece. We stayed at the Iberostar Grand (the one that doesn't allow children). The rooms were beautiful (ocean front with balcony), food was very good (Japanese our favorite, Surf and Turf very good, Italian not so good), service was great, and the off property excursions were a lot of fun. Definitely go on some of the tours to get off property and see/learn about Jamaica. We went on the Zip Line Adventure Tours which was a blast. Jason and Jerry were great with our group...so fun (and safe). Cool Runnings catamaran to Dunn River Falls was another amazing trip. Private driver shopping tour (fun) and a trip to luminous glittering waters (okay). Overall the people are very nice and some were good about talking about their area and culture. Courtney at the lobby bar spent a lot of time talking with us, and he makes great Cosmos and mellon ball shots. All top shelf liquor at the Grand. You have to get out early to get a lounge chair by the pool. Actually try to get one in the shade because it's hard to stay in the sun for very long. And a big shout out to the bar tenders at the swim up bar Jerry, Garth, and Warren. Very friendly. Jamaica is my new favorite beach vacation place over the various places that I have been to in Mexico. The people work really hard and long hours so even though it's an all-inclusive place, bring money to tip. We just brought a lot of 1's and 5's, and some 10's and everywhere that we tipped it was appreciated. The tour people politely ask for tips too. The entertainment shows were good and the disco was okay. It really depended on the night and the group of people in there. It's too bad that a few of the resorts don't go in together on a night club option for their guest.

Stayed: March 2010, travelled with friends

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Ask cabosanlucas about Iberostar Grand Hotel Rose Hall

6 Thank cabosanlucas

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

To start off let me just say that my wife and I have traveled enough to know what a good thing is when we see one. The Iberostar Grand has reset the bar for us. Mr. Fluxa, Chairman of Group Iberostar, who happened to visit the resort when we were there, has created a resort experience that I did not think existed, or could exist, for the price we paid. I was a bit worried about some of the negative points some people had brought up in there reviews but most of the negatives must have been from people who don't have a clue. The resort was immaculate and I mean everywhere. The staff where cleaning all the time, mirrors, floors, walls fixtures and anything else they could. The carpets in the hallways are stained in some places but the staff was always making an effort to clean the spots caused by guests who aren't quite as careful as they should be. And don't think for a minute they should replace the carpets because of some stains. The place is brand new, the carpets have no wear and tear at all, just some stains. I have three words for management..........Resolve Carpet Cleaner! Our room was perfect. The bed was the most comfortable my wife and I have ever slept in. As a matter of fact we actually think it was more comfortable than our memory foam mattress at home. The room size and layout was spectacular. The bathroom shower was just heaven and the whirlpool bath was much more powerful than most American made tubs. Plenty of closet space, marble floor, pillow selection, huge deck overlooking the ocean (we did have to push for an ocean front upgrade as we were not offered it upon check-in) (our concierge, Nadeen, was very helpful with this) Thank you Nadeen. Service was over the top!!!!!!!! "No problem" every time we requested something from anyone. Mr. Fluxa, your staff is trained well!!!!! I will say that we saw the butlers and used them some but we didn't need them that much. We did however, use our concierge(s) a lot. Janeille and Nadeen were so helpful and accommodating even though we sometimes changed our minds several times about dinner reservations. Anything we wanted they helped us with, what service. At the pools we hooked up with two wonderful couples from Texas, Dan & Fran and Tim & Jobey.We also met two young girls form Toronto, Nicole and Kelly. We met up at the pool and hung out with them daily, drinking, laughing and playing volleyball. The wonderful waitress, I believe her name was Nardia, was completely focused on keeping us well stocked with drinks all the time. The moment our drinks were empty she seemed to arrive with another round. It helped that Dan always tipped her in the morning and we gave her something daily. The resort info says that tips are included but the staff work exceptionally hard and we always feel it's the right thing to do, especially when Jamaicans, we're told, don't make that much per hour. The food was spectacular!!!!!! Shrimp, caviar, cheeses, sauces, juices, breads, fruits, meats, etc. All top quality and delicious, whether it was the buffets or the specialty restaurants. We loved the Surf and Turf. The steaks were wonderful and as an appetizer I had Scallops, perfectly done and the size of hockey pucks I swear. The Italian was very romantic as we requested to be seated on the veranda ( my wife's birthday). Best and most uniquely prepared Minestrone soup I've ever had ( In Jamaica no less). I thought the Japanese was good but the meats were a little over cooked, however the sushi was awesome. Caribbean lobster was served but I wasn't impressed. Being from Maine it's hard to beat Maine lobster. I did find Maine lobster claws on the buffet one night which I thought was way more than necessary given the extraordinary selection of food they presented us with. We did the beach barbecue twice, once on the Suites side and once on the Grand side (we were able to go to the Suites but the Suites guests couldn't come to the Grand). The Jerk chicken was to die for at both BBQ's but that's where the similarities ended. The Suites had paper napkins and no real setup for people to sit down at. The Grand had linens, tables and chairs and a much more extensive selection of food. Definitely more upscale!!!!!!! Get what you pay for I guess. We snorkeled right off the beach in front of the Suites where they had piled large rocks, probably from the construction of the place, to make a kind of artificial reef about 75 feet out. We saw as many fish there as any real reef I've ever been to and we didn't have to worry about the cost, the currents or the time. We just swam around the area as long as we wanted and even fed the fish with bread we got from the beach BBQ. COOL! We went para sailing right from the resort. $108 for the two of us and it was exhilarating. My wife had never been and she loved it, so much so that we almost did it again. Next trip! We did not try the kayaks or sailing as we just never seemed to find the time on this trip. We did visit Dunn's River Falls on Sunday afternoon ( best time to visit as there are no cruise ships in port and there weren't very many people there). We took a cab that we split with friends of ours and another couple. About $50 each for the ride there plus $15 entrance fee, $7 for "shoes to climb the falls"and anything else you decide to buy from the hawkers at the little village at the entrance to the place. Great experience, definitely worth the money as the driver we hired gave us a little side tour in Falmouth and gave us a lot of interesting facts about Jamaica on the way over. Saw where they filmed Dr. No and where Christopher Columbus landed. The hip strip in Montego Bay was ridiculous. Small area of very few shops and people trying to either get you a cab, sell you weed or get you into there shop to get you to buy something. We met friends at Margaritaville and drank and partied with them. Slid down the slide and swam out to the big trampolines. Lots of fun but that was about all there seemed to be in that area. While we were there the hotel was sponsoring an LPGA tournament at the Cinnamon Hill golf course. They had a reception for the golfers at the Grand and several of our friends had were able to meet some of the worlds best women golfers. Also, Veronica Campbell, the worlds fastest women sprinter, from Jamaica, was there. One of my friends got her autograph and some of our friends had there picture taken with her. Supposedly Usain Bolt, the worlds fastest man, also from Jamaica, was staying at the resort and there for the LPGA tournament, but we never saw him. We had the best vacation experience we've ever had so far and we will most likely visit the resort again. Based on the level of service and quality of the experience we really want to experience more Iberostar Grand resorts. Are you listening Mr Fluxa??? Bravo sir, you surely have created a memorable experience for us and I'm sure for many other guests as well.

Sincerely,

Raymond Berry

PS. We didn't include any photos even though we took over 200. The current pictures on trip advisor certainly will give you a good idea of what it looks like there.

Stayed: April 2010, travelled as a couple

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Ask rscottber about Iberostar Grand Hotel Rose Hall

8 Thank rscottber

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Our stay at the Iberostar Grand from April 6 to April 13 was one of the best vacations we have ever had.

HOTEL and GROUNDS- The rooms, grounds and facilities are beautiful and very well maintained. The lobby is impressive. - Resort is more like a traditional hotel than other Iberostar resorts we have stayed at (Grand Bavaro in Punta Cana).- The staff is extremely friendly and very competent, always anxious to please. When their response was "No problem!", they really meant it. - Fitness center is well equipped and air conditioned.- Entertainment was better than most we have seen.- Butlers: suggest tipping ahead of time if you plan to use them on a regular basis. We had little to no use for the butlers.- Activities: more low-key than those resorts with kids. Be prepared to relax!

RESTAURANTS- Restaurant reservations were not a problem. Easily taken care of by the concierge or butler.- Buffet food: great quality and variety at all meals. Loved having unlimited lobster, shrimp, ahi tuna, and smoked salmon. Don't miss the Jamaican BBQ on the beach.- Gourmet restaurant: excellent food and service. Deserves 5 stars. The onion soup is a MUST! Ask for Norlan and coffee flambe'.- Italian restaurant - excellent food and service. Very varied menu, not standard Italian fare.- Japanese restaurant - tepanyaki grill and sushi OK - too heavy on the soy sauce.- Surf and Turf - disappointing (we are not carnivores)

SAND and SURF- Beach length was limited to the 3 Iberostar resorts, less tha 0.5 mile - inadequate for those who desire long walks. Other than being short, the beach was very nice. - Water aerobics in the Caribbean was a lot of fun - water was warm, shallow and sand was not rocky. Never made it to the pool! - Watch out for sandflies - some people can be sensitive.- Securing chairs at the beach and pool: at this time of year getting chairs in the sun or shade was not a problem. However, getting the "beds" under cover was difficult unless you put towels down very early in the morning (before 6:30 am). Many of the chairs needed repair.- Beach towels - unlimited number and good quality. Pool concierge, Kacianne, was a delight.