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Post on the Curse of Knowledge

Ginger Luttrell states in her recent post in LinkedIn called The Curse of Knowledge “…many SAP Super Users have mastered delivering clear and simple information and instructions. That’s part of what makes them so effective in their job of supporting user productivity. They often have to take complexity and make it seem simple for the users they support.

The most intractable challenge for a CEO today is complexity, McDermott says, waving a sheet of statistics to highlight his point. An Economist piece in 2010 said 90% of executives think business is becoming more complex; 40% of executives polled by McKinsey worry their organizations can’t keep pace.

Ginger’s message to the SAP Super User follows this line of thought by saying “…the first call to action is to work on simplifying our messages, right-sizing our content, and knowing our audience. If you do this, you can turn the curse of knowledge into the blessings of being a valued and trusted partner.”

Go to Ginger’s original LinkedIn post and respond with your thoughts and personal experiences. .

Ginger Luttrell is SAPinsight Founder, a Community and Conference dedicated to educating and connecting SAP Super Users.