Yahoo Merchant Ratings

Since 2003, DUBPies has been a Yahoo Merchant. We encourage our customers to rate and comment on their experience with us, and since the Yahoo rating system was discontinued in 2010, we have reproduced - unedited and unexpurgated - all the comments here:

Ratings Overview

158 Excellent

21 Good

2 OK

1 Bad

182 Total

Ratings (most recent at top):

Couldn't be easier to order.
The pies are FANTASTIC!
Value for the quality you get is very good.
Shipping was fast and pies arrived well protected and frozen well, even in the heat.
Customer service is great - you are updated on your order and shipping in a timely manner.
A definite 'will be ordering again'!

Pies delivered frozen and on-time as promised.
Email communication is fantastic.
Follow directions for thawing and cooking located in the shipping box -
they come out perfect. If you use a toaster oven, drop the temp to 325.
The food...
First off - the crust is absolutely PERFECT everytime.
None of these pies need condiments, you can eat with a pie in one hand
and a drink in the other - super portable, perfect for lunch boxes (cook
ahead, don't bother reheating - they're terrific even cooled down.
Steak pies are awesome. Filling and delicious. Gravy is so yummy.
Shepherd's Pie - fantastic, my son's favorite. He loves the potato
topping.
Mince are so yummy and flavorful.
Chili Cheese - ridiculous - added some toppers just to kick it up a
notch and they were insanely good. Guacamole, salsa, sour cream and
jalapenos for New Years 'snacks' - they were LOVED! Without all the
toppings - they are still fabulous.
Spinach & Cheese roll - slice carefully after cooking and cooling a
bit - awesome appetizer!
Thai Chicken Curry was fantastic as well. Just the right amount of
everything.
Breakfast Pies are so easy in the morning. Just pop in the oven for 15
min per directions, get coffee, milk, whatever ready and enjoy. Made
for a super easy holiday breakfast for 8. Just added a fruit platter
and drinks. Or, pop in oven and cool a bit - hand it to your family as
they are running out for buses and whatever - at least you know they are
eating!
Chicken & Vegetable is like no chicken pot pie you have ever tasted -
these are incredible. The crust alone makes it worth every penny. They
rest is so tasty
Ordered 60 over the holidays to keep on-hand for long work days and
excessive shopping hours (lots of those), best holiday purchase ever!
Made things os less hectic.
Overall:
GREAT food
GREAT customer service
GREAT shipping
EASY ordering
Highly recommend!

Always excellent service and product. A new dry ice shipment
method has been added and saves a considerable amount on shipping to
locations more than one-day from New York. New pies added often. TRY
THEM ALL!

A little pricey but I love the food so I'll just order a little
less often... but I guess that just makes every order a little more of a
treat! The pies are absolutely fantastic and I highly recommend! A

I ordered these for my Aussie husband, who was craving pies and
sausage rolls. *Craving* The overall cost/shipping had kept us from
ordering before, but once you taste them, you'll just have to find a way
to afford them. :) When we ate the first one, I kept asking, "If you
had this back home, would you think it was an anomaly?" lol There were a
few glitches with our order/delivery that were frustrating, but the
customer service was top notch and ensured we will be a future customer.
I do wish the website were a bit easier to use for ordering, but again,
it'll be worth it for great pies and service. The only thing left to
pine for is cordial and proper French dressing. :) Thanks DUB!

The service was excellent. I included a question in my online
order and received a prompt email reply from the merchant. The pies were
delivered exactly as promised and were delicious. I will certainly use
this merchant again.

Overall, they have great variety and something for everyone.
Customer service is very down to earth and efficient.
I am a repeat customer because the pies taste so good and
remind me of Australia.
Thank you Dubpies.com

DUB Pies are fantastic! They actually might be better than my
homemade pies and with the ease of click-buy-delivery its a must have.
Service was outstanding and delivery was quicker than expected.
Since i am a Yank, I highly reccomend them to anyone- not just
kiwis/aussies!
My only request, how about some more veggie pie choices?
Great job fellas!

Great customer service--they called to confirm the order and my
shipping details. Unfortunately, some of the pies were broken by the
time they reached me. Id do business with them again for sure but ask
for better packing to avoid breakage.

Fabulous products and excellent (and friendly) service and
communication. Some say a little pricey but in my opinion its worth
every single cent to recapture the taste ot HOME. AND they do. AND they
do it WELL. They put the Invercargill pie cart to shame! I am henceforth
a dedicated and frequent customer.Thank you - from the bottom of my
kiwi heart to yours! Kia ora.

I was very satisfied with my dubpies shopping experience. I found
them very easy to get in touch with when I needed to speak to them
personally. I was even contacted by the head man about my shipping
options and what he could do for me. I found that very pleasing. It gave
my purchase a very personal touch and I will do business with them in
the future. Also I am originally from Australia and so I just love their
meat pies and sausage rolls!

DUBpies - Thank god for you. I have been married to my husband for
3 and a half years and the one thing he truely misses from home -
Australia - are meat pies. I have had to listening to him berate every
bakery he has come across in that time asking them if they make meat
pies or if they will if he gets them a recipe. I ordered and now he is
happy Australian living in the USA! THANK YOU I can now go in a bakery
without embarrassment!

Quality, price and service are exceptional. Ordering is relatively
slow, because you can see only one item at a time. I often make
mistakes in the initial order related to packaging and special offers,
but the overall experience is excellent and the pies are even better
than that.

The pies were great. The customer service was very personal and
all emails and questions were answered quickly. Delivery was on-time
even though my order was during the holidays. I will be ordering again.

Dubpies continues to deliver a magic little piece of the South Pacific.
Their customer service is fantastic and delivery has always been on time and with a smile.
They bring the friendly service and great product to produce a winning combination.
Try this little piece of heaven for a taste of home for Kiwis and Aussies.

My aussie daughter was speechless when the pies arrived for her
birthday. She had just finished dinner but ate a shephards pie anyway.
She said they had a slight american flavour but she was so excited and
appreciative she actually cried. Who would have thought an aussie pie
made in New York would reduce one to tears? DUB pies were absolutely
fantastic and prompt in replying to emails, help with the geography of
delivery, and making sure the pies were delivered as close to my
daughters birthday as possible. Thankyou so much!

dubpies gives excellent service. they are prompt, friendly and
courteous. I of course like anyone would like cheaper prices but that is
in no way a deterrent. i will be buying from them again.
delivery is right on time as promised. I love this company

First and foremost, the pies are delicious! Unfortunately, they
will be a rare treat as they are tremendously expensive. Gareth was
wonderful to deal with. I received the wrong order, Gareth made it right
immediately and shipped me the correct order gratis. Keep up the good
work, mate.

Great tasting pies. Just like home. The only problem is the price.
I understand it is a niche market, but not worth paying over twice the
price that you would for a pie back home overnight delivery as well.
dubpies will find me a repeat customer only if they lower the cost.

Good customer service.Fast delivery.Prices are a little
high-Especially for baked goods.
Overall, they sell unique and high quality products.I have purchased
many of their minced beef pies-They remind me of the ones I have eaten
in Australia.

I have been a regular customer of dubpies since discovering them
in May 2005.Gareth and his crew have always been great,helping me work
out how much can fit in my shipping box to begin with, and always
willing to talk and help.Their updated ordering site is very easy to
use.
I have always received my pies etc in good condition and always know
when they are arriving as the communication is good.
They have made my daughters birthday parties something special here and
we really appreciate being able to have a taste of home( well, I know he
is a kiwi,and were aussies but close enough) while living in USA.
bewdy mate!!
My only wish is he works out a way to ship lamingtons as I cant get
into the store easily.

My entire experience with dubpies.com (Im talking about the
business) was wonderful. I have no complaints with the business or the
product. The only hitch I experienced was when DHL didnt pick up my
purchase on a Friday and I had to wait until Monday for the next pickup
for delivery to me on Tuesday. This hitch was completely the fault of
DHL as DUB had received a confirmation from DHL that they would be
coming to pick up my order, but they never showed and never apologized
or gave a reason. A hitch in the delivery part of an order can happen to
anyone with any delivery service. I want to emphasize more how happy I
was with the product and service from dubpies.com.

You cant beat this service. A group of us placed a large order
with short notice. Not only was it no problem but they delivered them
right to my door.
The best part though is the pies themselves. If you are wanting the
taste of a real pie from back home and have been wondering whether to
try this or not, wait no longer!

I bought 30 pies to be delivered frozen to Los Angeles. They
arrived as scheduled the day after having been shipped, sitting on my
front step on my return from work.. All remained frozen with the
exception of about four in the top layer, which had begun to thaw
(actually a good excuse to have them for dinner that evening!).
Dealing with dubpies was easy and congenial. I had a spot of bother
figuring out how to move from the electronic shopping cart to actually
placing the order as the proceed to checkout button was unlabelled on my
screen, but my enquiring e-mail was answered within a matter of
minutes.
The pies themselves are quite good - perhaps a trifle dry to my
thinking, but the taste is excellent and Ill be a return buyer

I purchased some pies for St. Pattys Day, wednesday eve. I put DHL
shipping with intentions of someoone beimng home. I later found out my
wife would not be home. I called the shop and Gareth touched base with
me and assured I would recieve my pies by St Pattys. The shipping charge
was waived and it was treated as alocal delivery to my place of work ,
in Downtown NYC. Always a pleasure!

I called the store itself to ask a few questions and the staff was
extremely friendly and helpful. I also miscalucated when ordering and
so it was rectified on their end which I appreciated very much. It was a
pleasure to do business with them and I will certainly be doing
business with them again.

There seemed to be a bit of a mix-up with my delivery causing it
to be delivered on the Friday instead of Tuesday, but that was probably
due to my unfamiliarity with the website than with DUB Pies. Overall the
pies were fantastic, the delivery condition was great and the price was
fair. Im an Aussie in NY only for a few months and these are some of
the best pies Ive ever had.

I was looking for pies like those from Harrys Cafe de Wheels in
Sydney, and these did not disappoint. The crust is flaky and the
fillings are high quality. The insulated packing container is excellent,
and the option of returning it to save on the next shipment costs is
great.

Absolutely LOVED the pies. The only problem is that I ordered 12
and finished them in about 8 days and now I want more. You might say why
is that a problem. Its a problem because if I wanted to spend 60
dollars every 8 days....thats a lot. The pies were fantastic though and
the service was Excellent!!

Repeat shipments confirm consistent excellent quality of product
and customer service from this unique merchant. A delay in shipment was
promptly notified to me by e-mail and a personal call from the owner,
who included a couple of complimentary samples of a new veg pie which I
hadnt previously tried. Periodic special discounts e-mailed to customers
are useful to order in bulk and freeze, making the price reasonable.
Economy and ecology friendly option offered by them to return shipping
container at nominal cost and thereby not have to pay for it for your
next order is great. All in all, this is the kind of business which is a
pleasure to deal with.

I recently purchased pies for my husband from dubpies.com and have
been extremely satisfied with their customer service. I initially put
the order through wrong. I emailed them, explaining the situation. They
changed the order quickly and continued with a smooth transaction which
ended with prompt delivery of a fresh and delicious product!

Overall experience was great. I had a minor problem with the
delivery person not collecting my COD and then having to pay online, but
the customer service was *excellent*. Emails were replied to very
quickly, Gareth seemed to go out of his way to make sure I knew what I
was doing and all the options available to me.
The food is sensational. Great gourmet bakery quality meat and pastry,
comparable and better to any I have eaten at home in Australia and New
Zealand.
I hope a retail store opens in Manhattan sometime!

These truly are gourmet quality meat pies. Youd have to travel to Australia or New Zealand to find pies this good.
The shipping is fast, their website is user friendly and they have a great store in Brooklyn.

Absolutely excellent pies. Gareth is very friendly. I brought them
back after a NY business trip to my home in Houston, TX. I have some
Aussie friends which I shared them with on Australia day. Theyre eager
for me to bring back more.
Hope Gareth can get his pies on the grocery store shelves soon as being
transporting large quantities might get tricky.
I bit pricey but the pies are top notch.

Good people doing a good job, but a couple of things would make
dealing with them easier:
1. The shipping rates are extremely high (courtesy of UPS, but still it
makes the grand total pretty scary)
2. The purchase process isnt very intuitive - you have to select and add
the box for your pies as a separate item in your shopping cart
3. They ran out of pies and ended up delaying delivery by a week. A bit
of a disappointment.
BUT
The customer service was excellent and they respond quickly to emails.

I recently purchased an order of meat pies and sausage rolls from
Dub Pies Bakery in New York City. The pies had to be frozen and shipped
to Michigan by overnight delivery. Communication from Gareth regarding
the delivery arrangements was outstanding, and he personally saw to it
that everything was delevered on the day I requested and in perfect
condition.
I received several very prompt e-mails answering all my questions in a
timely manner, and was notified as soon as the shipment had been made.
Delivering perishibles in perfect condition during the middle of a
midwestern heat wave is very remarkable, and Gareth was able to do so
without a hitch. I would most strongly recommend DubPies. Besides the
excellent service...he has a great product!