Your My Book World came with a CD that included the Retrospect and a program called MioNet (may be installed as WD Anywhere Access powered by MioNet). You can find your Username and Password by running the MioNet program, and going up to Help > Backup Info. If you have an old version of MioNet you will have the Backup Info button right on the interface on the upper right-hand side, it's a square button.

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how do i go to all these problems? if the amount of passwords and users names i have printed to my computer would cause me to resign in and start using my computer when the passport is plug in. let us solve this problem right now.

John, try this link and see if it is indeed and newer version than what you currently have: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=Retrospect_Express_HD_Update_for_Maxtor_OneTouch-FR&vgnextoid=f0ce8b9c4a8ff010VgnVCM100000dd04090aRCRD

There is no support for vista with many things int his world. But if you format the drive for MS-dos, you can use it. Toss the one touch software is comes with, as it is rather elementary, and go for something like retrospect.

The internet security application should not inhibit the back up, though i would use software from the same manufacter for both purposes if possible. Try reinstalling retrospect, or checking the homepage for any updates.