By using the User Portal, you can create articles which are published and users can click and read. Having links to the Word files and users downloading them isn't possible though.

Coming very soon (probably 5.5 or 6.0) a Knowledge Base feature will be implemented in Spiceworks. The development is still ongoing and the final UI hasn't been decided on, but the idea is the KB articles will be much like the How-to's in the Community. So this is another possibility for you to publish this information to your users.

4 Replies

By using the User Portal, you can create articles which are published and users can click and read. Having links to the Word files and users downloading them isn't possible though.

Coming very soon (probably 5.5 or 6.0) a Knowledge Base feature will be implemented in Spiceworks. The development is still ongoing and the final UI hasn't been decided on, but the idea is the KB articles will be much like the How-to's in the Community. So this is another possibility for you to publish this information to your users.

By using the User Portal, you can create articles which are published and users can click and read. Having links to the Word files and users downloading them isn't possible though.

Coming very soon (probably 5.5 or 6.0) a Knowledge Base feature will be implemented in Spiceworks. The development is still ongoing and the final UI hasn't been decided on, but the idea is the KB articles will be much like the How-to's in the Community. So this is another possibility for you to publish this information to your users.

Nice prediction Ben! That's what you (I) get for being away from the Community too long/much, I was unaware the long awaited Knowledge Base feature was finally going to hit production in the forseable future. What great news.

To Lenalb's issue in the shorter term, we have been using the method of linking 'How-to' articles in the user portal for quite a while. We use the number of times an issue arrises as the triger to add an item. The list of links is getting quite long though so the Knowledge Base will be a great addition when it shows up.