Gelati felt ball rug is made from 100% New Zealand Wool and is handmade at our factory in Nepal.

Originally crafted as freckle deckle custom rug and designed by someone just like you, we have added this Gelati nursery rug in our collection as recommended by our customers in social media.

This Gelati felt ball rug is hand sewn together and can be used on both sides.

These stunning rugs are perfect for any room in the house. With the flair and creativity of the design these heavy duty rugs would last a lifetime and are sure to make a statement.

Each felt ball is 100% New Zealand soft wool, is felted and then hand stitched together.

This Gelati felt ball rug is made from a 6 colours 8,9,39,41,49,50 that are available from our colour chart.

Felt Ball Rugs Shipping & Returns

Courier charge is FREE WORLDWIDE for orders over $99.

Domestic standard shipping charge is $8.95 for orders up to $99 for Australia & USA buyers.

Domestic express shipping charge is $12.95 for orders up to $99 for Australia & USA buyers.

If you are from United States, most of your orders will be dispatched from our USA warehouse in Houston.

International standard shipping charge is $26.95 for orders up to $99.

International express shipping charge is $34.95 for orders up to $99.

These shipments are generally released within the next business day after the payment has been processed.

Goods are received within 3-4 working days once they are dispatched from the warehouse.

We use number of courier companies such as Australia Post, USPS, Aramex, FedEx, TNT depending on the nature of the order and the destination.

If your order includes larger rugs, the processing time will be longer ranging from 7 to 10 days.

Customs/ Excise Tax

For Australian & United States customers, there are no additional charges. It's all taken care of.

For other countries, you may need to pay little bit of import tax or you may be exempted from it.

Return of Items

Any damaged product during transit or due to poor craftsmanship will be replaced with no additional cost to the customer.

Returns of products due to slight variation in colour or pattern is not accepted because all our products are handmade and these variations are quite normal.

Where Is My Order Going To Be Shipped From?

While most of our products are shipped directly from our Sydney, Australia warehouse ( Houston for USA orders), some of the larger items like rugs will be sent to you directly from our factory in Nepal.

For further questions, we encourage you to send us a message through the Customer Service – Contact Us page of our website. Happy shopping!

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@feltballrug.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@feltballrug.com.au and send your item to: Felt Ball Rug Australia, 7/15 Jenkins Street, Collaroy NSW 2097, Australia.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.