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1 jobs found in leicester

Are you passionate about delivering excellent service? Do you thrive when working under pressure? Are you excited about the opportunity to make a difference? If so, please keep reading!
A fantastic opportunity has arisen to join East Midlands Trains as a Customer Experience Manager based at Leicester.
The Customer Experience Manager will be responsible for:
Supporting, managing and mentoring their team Overseeing headcount and management of rosters Following sickness and absence procedures Ensuring performance and disciplinary procedures are followed
The team you will manage play a crucial role in the service we provide to our customers, therefore you will be mindful of their welfare, safety and well-being.
You will drive and promote a culture that encompasses exceptional communication, respect, teamwork, professionalism and honesty.
The successful candidate will have:
Exceptional communication skills Proven experience in effective people management Excellent time management and organisational change The ability to motivate a team to provide top quality customer service on a daily basis. Natural leadership where you can quickly build trust and empathy within the team. The ability to think logically, act decisively and solve problems on a daily basis. Knowledge of train crew and catering operations as well as trade union engagement would be an advantage.
You will be committed to delivering great customer service and have the ability to inspire others to delight our customers on a daily basis.
Enthusiastic and dedicated, you'll be an excellent communicator and leader, possessing exceptional people skills along with an understanding of performance monitoring, budgets and personnel procedures. Suitable training will be given in these key areas of the job if required.
This role can involve irregular hours and on-call commitment as well as occasional business travel.
The successful candidate will enjoy a competitive salary, comprehensive on-going training and inclusion on an enviable succession plan. East Midlands Trains offers a wide range of benefits from a final salary pension scheme to free travel of the East Midlands Trains network. You will also receive subsidised travel across the rail network with other train operation companies.
To apply, please complete the online application and upload your cv. As we operate a blind screening process, please remove your personal details from your cv including your name. To find out more about working for East Midlands Trains, visit eastmidlandstrains.co.uk/careers.
We promote equal opportunites for all. East Midlands Trains is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.
Salary: . Date posted: 05/08/2016
Salary: Highly Competitive. Date posted: 21/08/2016

Sep 07, 2016

Full time

Are you passionate about delivering excellent service? Do you thrive when working under pressure? Are you excited about the opportunity to make a difference? If so, please keep reading!
A fantastic opportunity has arisen to join East Midlands Trains as a Customer Experience Manager based at Leicester.
The Customer Experience Manager will be responsible for:
Supporting, managing and mentoring their team Overseeing headcount and management of rosters Following sickness and absence procedures Ensuring performance and disciplinary procedures are followed
The team you will manage play a crucial role in the service we provide to our customers, therefore you will be mindful of their welfare, safety and well-being.
You will drive and promote a culture that encompasses exceptional communication, respect, teamwork, professionalism and honesty.
The successful candidate will have:
Exceptional communication skills Proven experience in effective people management Excellent time management and organisational change The ability to motivate a team to provide top quality customer service on a daily basis. Natural leadership where you can quickly build trust and empathy within the team. The ability to think logically, act decisively and solve problems on a daily basis. Knowledge of train crew and catering operations as well as trade union engagement would be an advantage.
You will be committed to delivering great customer service and have the ability to inspire others to delight our customers on a daily basis.
Enthusiastic and dedicated, you'll be an excellent communicator and leader, possessing exceptional people skills along with an understanding of performance monitoring, budgets and personnel procedures. Suitable training will be given in these key areas of the job if required.
This role can involve irregular hours and on-call commitment as well as occasional business travel.
The successful candidate will enjoy a competitive salary, comprehensive on-going training and inclusion on an enviable succession plan. East Midlands Trains offers a wide range of benefits from a final salary pension scheme to free travel of the East Midlands Trains network. You will also receive subsidised travel across the rail network with other train operation companies.
To apply, please complete the online application and upload your cv. As we operate a blind screening process, please remove your personal details from your cv including your name. To find out more about working for East Midlands Trains, visit eastmidlandstrains.co.uk/careers.
We promote equal opportunites for all. East Midlands Trains is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We'll treat your application fairly and assess you for the job based on merit and skills.
Salary: . Date posted: 05/08/2016
Salary: Highly Competitive. Date posted: 21/08/2016