PSC Consumer Assistance

The PSC has many resources that may be of interest to you. This page is designed
to help guide you to on-line and off-line information and assistance.

We suggest that you first read the publication,
When to Call the PSC .
If after reading this document you find that you're in the right place and you need assistance with a utility problem,
contact the PSC
If you want to file an on-line complaint, you can do that through our on-line complaint form.
Once we receive your submission, our Consumer Assistance Bureau will contact the utility company on your behalf.

You can also keep up with current PSC and utility events by subscribing to our
Consumer E-Newsletter.
If the text on this page is too small for you and you would like to
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visit this quick tutorial. We hope you find this information helpful.

Florida Public Service Commission

Smart Meter

Smart Meters(PDF size = 50 KB)
The PSC’s jurisdiction over smart meters and information on health and data security/privacy is provided in this one-page document.

Customer Scam Alert--Protect Yourself!

Don’t be a target! Fighting back against scammers who impersonate utilities, the Florida Public Service Commission is
warning consumers about recent e-mail, phone, phishing, and marketing
scams and providing tips
on how to avoid becoming a victim.

Energy Audit Solicitations

If you receive a call from someone offering you an “energy audit,” chances are your
local utility is not making the call! Utilities only schedule home energy surveys
or other energy-efficiency programs at a customer's request. Utility employees also
carry a photo identification badge, and utility contractors carry either a contractor
badge or work order letter. Consumers of utility companies regulated by the Florida
Public Service Commission have recently complained that callers have posed as employees
of utility companies or their affiliates in an attempt to sell goods or services.
Salespersons then set up appointments for energy audits, and upon arrival, inspect
the home and offer repair services for equipment that they claim will reduce energy
consumption and generate savings on utility bills. To stop the “energy audit” telephone
calls that have plagued thousands of Florida consumers these past few months, the
Florida Department of Agriculture and Consumer Services (DACS) has filed a lawsuit
against the alleged company making the calls and violating the Florida Telephone
Solicitation Statute. Consumers should report any suspicious calls or visits from
so-called energy auditors or solicitors to the DACS Call Center, 1-800-HELP-FLA.

External Links of Interest

Helping Hands

Lifeline Assistance

Home Energy Assistance

Low-income households in Florida can get help paying energy bills through the
Low-Income Home Energy Assistance Program (LIHEAP).
To find out about qualifications, residents should contact their county's local
LIHEAP agency, or by calling the state's information line at 2-1-1.