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Ok, thanks. I'll at least be calling to get the $6 RVU client fee removed that I don't have & to have them ship me another deca broadband adapter.

THanks for all your help!

Be patient it's a new process and I doubt many people have even see the fees for RVU yet alone enabled or disabled them. You might want to tell them that your order was seup with an RVU install which was wrong but you just need to have the DIRECTV Home Media Center service removed. This might help.

That exact same thing happened on my order. When the original CSR noticed the "duplicate" $49 install fee, she did a sales credit for that one, but not the main install fee.But clearly, the computer created the wrong type of install for my setup and that created a bunch of other issues.

All is correct now (I think), but I spoke with a lot of D* personnel yesterday!

No other credit available for me apparently. They were going to have to roll another truck for the broadband adapter the first tech didn't install. I declined, don't really want to wait around for another appointment & they would not mail it to me for some reason. No biggie I guess, I deal with it for the time being.

I also couldn't get the RVU fee removed from my account, the rep said RVU count was set to 0, so I shouldn't be charge. I'll make sure to keep an eye on my bill though....

I am still completely happy with the deal i received on the HR34, so far it seems like an awesome box!

No other credit available for me apparently. They were going to have to roll another truck for the broadband adapter the first tech didn't install. I declined, don't really want to wait around for another appointment & they would not mail it to me for some reason. No biggie I guess, I deal with it for the time being.

I also couldn't get the RVU fee removed from my account, the rep said RVU count was set to 0, so I shouldn't be charge. I'll make sure to keep an eye on my bill though....

I am still completely happy with the deal i received on the HR34, so far it seems like an awesome box!

You can go online and look at your recent transactions to see if any fees were added when they activated the receiver.

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I called to inquire and was offered it for $99 plus $49 install. The representative didn't know how to remove the installation which I don't need as equipment wise I am just ready to swap out an old hr24. She also offered to waive the install fee. Anyone have any luck just getting it shipped rather than having DTV come out? If so how??

After a long day on the phones with multiple people DTV came through. Basically the quote I was given last night was notated in my account because systems were down and the order couldn't be placed.

Called early this morning to finish it and was basically told I was given an incorrect price & there was no way they could do it. After a back and forth with supervisors and multiple calls they were able to give me very close to what was notated last night.

HMC for $99. Install for $49. CCK was credited. Install is on Sunday.

Pretty excited for the new setup. When done I will have the HMC and 2 HR24's. They noted on the order to bring the SWM16 Thanks DTV!

AFter two unsuccessful efforts on the phone to get good HR34 pricing, I wrote an email to Direct TV and they said they will assign to a specialist for "special handling." I guess I'm suppose to call back in and see if they have something annotated on my account, because they say they can't handle it in email and referred to the 800 number.

But now, after researching options, I may not be so eager to sign up for another 2-year commitment. Ceton showed a prototype 6-tuner DVR with what is expected to be cheap media extender (it's based on Windows 7 Embedded platform). So while I like D* TV service and PQ, if I went to Comcast, I could vastly upgrade my broadband over my Uverse for less than what I pay D* and Uverse now.

Plus, I want to see what Apple offers with their TV product. All kinds of rumors and supposedly due this year. I'm kind of skeptical they'd have any special content deals but maybe not be locked into anything for the next two years when there are some interesting alternatives about.

All because D* has this inconsistent policies about how then handle equipment upgrades for existing customers. SOme of the people posting on this thread are getting deals despite being customers for less than half the time I've been a customer. One said he was still under contract!

.....All because D* has this inconsistent policies about how then handle equipment upgrades for existing customers. SOme of the people posting on this thread are getting deals despite being customers for less than half the time I've been a customer. One said he was still under contract!

Its completely frustrating, I agree! It was actually my THIRD try that yielded what i wanted.

Im not sure if it was just the CSR I landed on, or my approach that third time...."I can go onto your website to sign up as a new customer, and Ill get that HR34 for 99.00 + 0 installation.....Im not asking for that exact deal, but after being a customer for 10 years I would hope you could get close"

I ended up getting the HR34 for 399 - 250 credit and the installation fee was waived, so 149 (+outrageous taxes) like most other people in this thread.

It will be interesting see if there are attempted hidden costs when the tech shows up and needs to give me a 16 port SWiM setup and a bunch of DECA parts.

But now, after researching options, I may not be so eager to sign up for another 2-year commitment. Ceton showed a prototype 6-tuner DVR with what is expected to be cheap media extender (it's based on Windows 7 Embedded platform). So while I like D* TV service and PQ, if I went to Comcast, I could vastly upgrade my broadband over my Uverse for less than what I pay D* and Uverse now.

...

You're wanting a cheap deal on a HR34, but you're willing to buy a Centon DVR? The extenders are "affordable," but I bet the DVR will easily cost $650+. The 4 tuner PC card costs $300 and that's just a card!

If you stop responding to them or put them on ignore, then eventually they'll go away.

Plus the monthly charges would be much less than what I'm paying for D* and broadband. There would not be any kind of monthly fees for DVR service, since the guide data is free. Plus supposedly WMC UI is faster than other DVRs, especially changing channels.

Plus the monthly charges would be much less than what I'm paying for D* and broadband. There would not be any kind of monthly fees for DVR service, since the guide data is free. Plus supposedly WMC UI is faster than other DVRs, especially changing channels.

You can get an owned HR34 if you PM JerryK for information.

If you stop responding to them or put them on ignore, then eventually they'll go away.

Almost had my HR34 today. Installer called and no HR34 till Tuesday. Called D and got 1 month free Showtime for the inconvenience. Can't complain my HR34 is only costing $99. Looking forward to it. I hope Tuesday works out.

Be patient it's a new process and I doubt many people have even see the fees for RVU yet alone enabled or disabled them. You might want to tell them that your order was seup with an RVU install which was wrong but you just need to have the DIRECTV Home Media Center service removed. This might help.

I'm having a hard time getting this charge removed from my account. I've gone through 2 regular CSR' -- one of whom insisted that the Home Media Center charge is required for anyone to have an HR34 regardless of whether you have an RVU client or not. I finally got frustrated & called back & did the cancel twice to get to retention. I explained the situation & he said that he understood what I was saying & that he could not tell me for sure that the charge is not required whether even if you don't have an RVU client. He did say that the installer did remove the line item for an RVU install & now the CSR has me on hold while he does more research.

For anyone who has ordered an HR34 -- double check your order & double check your fees afterwards. I'll post the result of this call when it is finished.

Ok -- after 30 minutes of time, the retention CSR was able to remove the RVU from my account. He had me verify that all of my receivers still worked before we finished the call. He was very nice & patient & I made it a point to stay very nice & patient as well, even to the previous CSR's who did not understand the situation. I'm glad my account is now back to normal :-).