FAQ

Some of your Questions:

Here are some of the questions we get asked the most. Feel free to call us if you have any more questions.

Ordering (5)

What’s your minimum?

Our minimum for printing is 24 pieces for screen printing. For smaller orders, please see below.

Can I get just one shirt? Or a few shirts with a lot of colors?

Yes! Just email us and let us know what you want. Doing one shirt will cost you more than 24 shirts.

How long does it take?

After you give your payment for your order, we can then order the blank shirts or hoodies or whatever we need, and those generally arrive in 1 or 2 business days, though some items, especially some American Apparel items, can take a week to get to us. Generally, orders are shipped out in one to two weeks, although it may take longer for very large, complicated orders, or orders requiring blank items that take a while to get to us.

How do I get a quote?

Send us your information and we’ll get back to you quickly with a price! Giving quotes via email is much better, but we can also do quotes on the phone, or at least take your information and research your needs and email you back with a price.

How do I pay?

Once we come up with a price and you’re ready to go, we will send you an invoice via email that you can pay securely online through interac. We can also take PayPal, as well as check, although waiting for a check to come and clear will delay the order. Money order by mail would work too! Note that we require a deposit before starting, so that makes working with Purchase Orders difficult.

Artwork (4)

How do I submit artwork?

Just email it to info@chewyapparel.ca and we’ll check it out. If your file is too big to email to us, just use something like Google Docs and email us the link.

What if my artwork is a little rough?

Don’t worry about it. We have an artist that loves to be creative. Simple alternations are FREE but if we have to spend more time on it a fee will be added.

What if I don’t even have artwork?

No problem. Our team will help you put something together.

Is my artwork good enough? What kind do you need?

It needs to be crisp and clean, at actual print size at 300dpi resolution, if you’re submitting a photoshop or PNG or JPG file. In other words, real big and not blurry or messy. Also great is the vector format, like Illustrator or EPS or PDF files. That’s ideal for screen printing, because it has crisp edges, and we need a sharp edge when we make the stencil in the screen.

General (9)

Can I provide my own shirts?

Yes, but we will need to know all the details before we can agree to print them, to make sure they are of a quality and type that we can use. We prefer to provide the shirts and hoodies, and with the amount of blank items that we buy annually, we get just about the best pricing possible, so it’s better economically for us to provide the blanks.

Can you hold and ship my shirts for me?

Yes! We have added a fulfillment program.

Do you ship?

Yes! In some cases, your order may qualify for free shipping. Inquire with our staff.

Is my artwork good enough? What kind do you need?

It needs to be crisp and clean, at actual print size at 300dpi resolution, if you’re submitting a photoshop or PNG or JPG file. In other words, real big and not blurry or messy. Also great is the vector format, like Illustrator or EPS or PDF files. That’s ideal for screen printing, because it has crisp edges, and we need a sharp edge when we make the stencil in the screen.

How quickly will you print my order?

It depends on the size of the job and how intricate the decorations are. Normally 7 business days, during high season the turnaround is longer.

Are there any other fees?

The only fee we currently charge is to change ink colors during the printing. For example, if you wanted 50 white shirts, and 25 have the design in red ink and 25 have it in blue ink, we have to stop the run and then start over. Ink changes are $20 per change.

How much do t-shirts cost?

It varies so much. It depends on how many you’re ordering and what the printing is like (just one color on the front only, versus two color front and three color back, etc) and what kind of shirt it is. There is no standard price. Get in touch with us for a custom price!

How long have you been doing this?

Chewy Apparel started in 2014 and has grown from the days of an army of one to full time staff.

What do you mean by satisfaction guaranteed?

We guarantee you will be happy with our work. If we make any mistakes in the order or errors in the printing, we will fix it by replacing the items or refunding your money. Your happiness is our priority, we hope you will spread the word!

Testimonials

See what our customers are saying about us.

Your personal attention to our job and great customer service was much appreciated. You made us feel as though our smaller job was just as valuable and important as a large one. Your quick turn around and the quality of your screen printing and embroidery exceeded our expectations.
Thank you!

Tina H.
Saint John Heating & Cooling Ltd.

Not only did they get exactly what I wanted in a timely and non-costly manner but they also gave the proper recommendations to ensure my product was the best it could look. Highly recommended for all team, sports and individual apparel. You won't find anything better, and I know because I shopped around!

Hesham M.
Google Reviews

Chewy has great customer service and does excellent quality work. We continue to use them for all our apparel needs.

Michael F.
The National Golf Club of Canada

LOVE Chewy! They printed beautiful aprons and art portfolio holders for our art studio which our little artists are all so proud to wear and carry. The team is absolutely amazing - efficient, honest, and always has great suggestions!

Laura S.
CLAP Studio

We recently had them print canvas bags for a wedding and custom hoodies for a Bat Mitzvah. Both items were turned around fast and delivered to us within a week of ordering. Awesome customer service, we highly recommend!

Heather G.
Rockpaper Events

Rob was super helpful and really easy to contact. The job got done under an extreme time crunch and had the Schulich School of business hockey team looking awesome.