Please note that your online account is changing. Whilst we upgrade your online account to , we are unable to issue new alumni email addresses. If you already have an alumni email address, the service will remain unaffected and you can continue to use it normally.

FAQs

What is the alumni email service?

Imperial alumni are able to create a mailbox with an address on the domain @alumni.imperial.ac.uk.

The mailbox is hosted by Google and works like a regular Gmail account.

I am having trouble setting up my email account, can you help?

Please note that whilst we upgrade your online account, we are unable to issue new alumni email addresses. If you already have an alumni email address, the service will remain unaffected and you can continue to use it normally.

Help! I’ve forgotten my password, how do I reset it?

When I login I’m being sent back to the homepage/login page, can you help?

If you are using Internet Explorer 8 or above, please try Chrome or Firefox - unfortunately our website isn’t compatible with IE8 yet

If this does not work, please double check you are not signed into a personal Gmail account, or try to open our email in an incognito browser. Our email accounts are hosted by Google too and these can clash.

My email address is a bit too long… can I shorten it?

In some instances, where alumni have long first names and long surnames we can shorten the format of the email address to that of the initial of one’s first name followed by their surname and start year. For example, a.graduate11@alumni.imperial.ac.uk. To request this, please email alumni@imperial.ac.uk.

Why does the alumni mailbox button take me to my personal Gmail account rather than my alumni mailbox?

Your alumni email account is hosted by Google, so you may need to log out of your personal account or use an incognito window before you are able to login to your alumni account.

More questions?

For technical questions about the service, we recommend taking a look at Gmail's online resources here.