Is it absolutely necessary to talk to a CSR on the phone in order to cancel a card, or can it be done online? I couldn't find the option anywhere on the AMEX website... Perhaps the "secure messaging system"?

I'm not thinking about canceling any cards right now, but I'd like to hear of your past experiences for future reference. Thanks.

9-10 months ago I signed up for a Gold & Plat Amex (within a month or so of each other) to get generous sign-up bonuses. I didn't charge hardly anything to either card after I earned the promo bonuses and the $200 airline credits last year and this year, etc. . . so I "almost" feel guilty about it. (Not really guilty, but I certainly got my money's worth). Is there any way to cancel both cards online. . . I don't really want to call, because again, while I did everything strictly within the rules, I certainly got the better end of the deal and feel sligthly uneasy about it. . .

Get over it! Talk to a rep and see what they offer to keep your business. If and when you make fraudulent loans, force taxpayers to bail you out or roboforclose on someone in violation of the law then you can feel slightly uneasy. Or not - if you are a real sleazy banker.

Quote:

Originally Posted by 100countrygoal

9-10 months ago I signed up for a Gold & Plat Amex (within a month or so of each other) to get generous sign-up bonuses. I didn't charge hardly anything to either card after I earned the promo bonuses and the $200 airline credits last year and this year, etc. . . so I "almost" feel guilty about it. (Not really guilty, but I certainly got my money's worth). Is there any way to cancel both cards online. . . I don't really want to call, because again, while I did everything strictly within the rules, I certainly got the better end of the deal and feel sligthly uneasy about it. . .

I ordered my Southwest GCs on the 1st January, got reimbursed 3 days later and canceled my Platinum the following day. A nice check for $301.50 arrived from them this week as a pro-rated refund of my card fee.

Guilty? Not in the slightest. If they didn't like it they'd change the product terms. We don't owe them anything.