This week I chat with Peter Humphreys - Director of Gaming
Machine Operations, Star Casino, Sydney. Peter’s philosophy is
“learning everything” and in each of his roles he has worked
the frontline to get a better understanding of what they do before
making changes and decisions that effect the team. Multi-skilling
staff so it isn’t groundhog day keeps them engaged and enthused,
and allows them to better connect with the guests and create a
memorable experience that will have those guests returning. When
you have 40,000 guests visiting each day it truly is all about the
“customer experience”.