I love watching the “light bulb” go off in a team full of people who once viewed EACH OTHER as the source of their process-related issues/concerns. When each team member realizes through a creatively used facilitation tool, i.e.,process-flow diagram, that there is no individual as the source of a process-related problem.
Most of the time, it is because each team member does not know what the individual steps are in any given process, and misconceptions about the actual issue are concealed.