Summary

Posted: 7 Nov 2018

Weekly Hours: 39

Role Number: 200006339

Every single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming amazing products, services and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
As a Customer Relations (CR) Advisor, you are the highest point of escalation for Apple customers. You will be responsible for customer recovery and retention and providing a word class service. You will handle various complex customer’s issues, which will require you to work closely with different departments to ensure a successful resolution.
Come and be part of our innovative team? Please check out the below to see if this role is suitable to you. If you feel this position is for you please get in touch as we would love to hear from you.

Key Qualifications

You are passionate about solving customer problems and restoring their faith in Apple

You have strong communication skills, including the ability to actively listen to the customer and be able to negotiate where needed

You have excellent organisational/time management skills and you are able to discern priorities from urgencies and able to work under tight deadlines and pressure

You have outstanding and consistent follow through until full resolution of the customer’s issue

You are an excellent problem solver and decision maker - you can make good judgments by balancing the customer's needs as well as the company's needs

You are detailed oriented and analytical; while also being able to look at the bigger

You are curious and self-motivated

You are target oriented

You can multitask

You are flexible - willing to take on additional tasks and assist in the execution of new projects

You are autonomous while little supervision

You can speak fluently in both English and French - you will take calls in both languages

Description

We represent Apple as the company’s highest customer concern point with the ultimate scope of restoring and we strengthen customers’ loyalty and belief in Apple as a whole. You will see opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer needs.

Education & Experience

AT HOME REQUIREMENTS
What are the requirements for working from Home?
As this is an At-Home Advisor position and we can only consider your application if you are currently located across the Republic of Ireland.
We do require you to have a private workspace with a door that closes, without noise or distraction, an ergonomic chair and a desk.
High speed hard-wired internet connection (min 5Mbps download/1Mbps upload) from a reliable provider

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.