Mice purchased from the Citrix Store or an authorized Distributor will have a 90 day warranty. Mice obtained as part of the Citrix Synergy X1 Mouse giveaway do not qualify for a warranty. If an issue with a purchased Citrix X1 Mouse occurs, customers should follow the diagnostics instructions on the Citrix X1 Mouse website to troubleshoot their issue. If the issue persists, customers should obtain their Order Number and enter a request for a replacement mouse on the Citrix X1 Mouse website. Once you submit a request for a return, Citrix operations will review your request and respond within 10 days.

Apple does not provide native mouse support for iOS. The Citrix X1 Mouse communicates directly with Citrix Receiver as opposed to communicating with iOS. Citrix X1 Mouse and Citrix Receiver utilize Apple’s publically supported APIs to establish the Bluetooth communication (BLE) between the X1 Mouse and Citrix Receiver. The mouse functionality is only available on XenApp and XenDesktop hosted apps and desktops and Citrix ShareConnect, ShareConnect and GoToMyPC mobile apps, the mouse will not function for other iOS apps. The mouse can also be used on a non-iOS device, in which case the X1 Mouse behaves just like a standard Bluetooth 4.0 mouse.

Customers are urged to troubleshoot the mouse using the diagnostic instructions on Citrix.com (see below). The Citrix Receiver support team is trained to troubleshoot X1 Mouse integration issues, but physical issues with the X1 Mouse should be handled via the request a return form on Citrix.com. Customers are also encouraged to purchase Software Maintenance for their XenApp and XenDesktop environments to get access to the latest troubleshooting tools, techniques and resources.

Install Citrix Receiver for iOS 5.9.5 or higher. This can be found by searching for “Citrix Receiver” in the App store.

Enable Bluetooth from iPhone or iPad. Enable the X1 Mouse by On switch on bottom.

Start Receiver and Enable X1 Mouse from Settings options from top right Receiver menu.

Press Connect button on mouse bottom.

iOS pop-up will prompt to pair the mouse, press OK.

Once paired you can see mouse cursor, please note that mouse click will work only inside the XenApp or XenDesktop session, as well as within the Citrix GoToMyPC app, Citrix ShareConnect app, and Citrix ShareConnect app.