Our goal is to create client advocates

When you become a Cordial client, our team of experts provide you with a custom onboarding experience unique to you, your business, and most importantly, your goals. From training and implementation to deliverability and strategy, we are committed to providing you with an engaging experience every step of the way.

Designed for Maximum Flexibility

We understand that priorities, resources, projects and opportunities change every dayand committing to a 12 month plan can be tricky. Our services are delivered as a blended commitment of hours, allowing you to flex your spend strategically between our areas of expertise.

Program Management and Client Success

We believe strongly that once an advocate, your growth and long-term partnership will come naturally. From the beginning, every client is assigned a Client Success Manager dedicated to learning your business, your customers, your goals and key opportunities throughout the lifetime of your partnership with Cordial.

Deliverability

Our dedicated, in-house deliverability team ensures your messages make it to the inbox by creating a personalized plan designed to ramp, improve, and monitor your deliverability reputation and key KPI’s for the lifetime of our partnership.

Platform and solutions consulting

Our Solutions team advises clients through simple implementations or complex custom integrations. We can help with everything from website tagging and trigger implementation to tailored data mapping workshops and best practices for dynamic content personalization.

Strategy

We’re big believers in the power of constant improvement here at Cordial and refuse to let our clients settle for anything less than the best. With years of industry experience across personalization, optimization, customer service, email, data management and technology stack integrations, our team will coach, challenge and encourage you and your teams to take calculated risks, implement new programs, reduce noise and stay hyper focused on goals.

Training

End-to-end training and support ensures that our clients are expertly trained through live sessions, on-demand videos, a robust knowledge base and a rock star support staff.

Included at no additional cost:

Unlimited access to the Cordial platform

More seats means more ideas and better experiences for your customers!

Unlimited access to the Cordial Knowledge Base

Complete with tips, tricks, and strategies to make you successful.

Unlimited access to the Cordial help-desk

A help-desk prepared to guide you through unexpected experiences or behavior in the platform.

Our clients love us, you will too

The Cordial platform was so easy to set up and use. The Cordial team helped us completely replace our legacy ESP within 30 days and we saw an immediate benefit. We're operating much more efficiently and can now focus our time on new ideas and creative approaches.

Aaron Pelander

VP of Marketing

Your legacy tech is holding you back

Join 200 of the world’s leading brands who use Cordial to build tailored customer experiences that drive bottom-line impact.