How do you know how well your team is performing? Is it that they hit their “numbers”? Is it that they all seem to get along and seem busy? What about staff attrition? What about the “mood” of the team? Or are there other factors that you...

Most managers hate having to have a difficult conversation. However, these conversations part and parcel of managing because, at some point, you are going to have at talk to someone about their behaviour, about their performance or about a change that will affect...

How do you train your managers? Do you send them on expensive courses? Do you provide them with mentoring from within your pool of experienced managers? Or do they learn on the job in a structured manner? Current L&D thinking states that the correct answer is a...

When I became a manager, I was influenced by two people. The first was condescending, belittling and sucked the life out of any conversation. He was my manager at the time I was considering going down the management path. I promised myself that I would try very hard...

I was listening to a podcast profiling Naomi Harris when her former drama school teacher, Anna Scher, mentioned that Naomi was a great talent because she demonstrated the three “hum’s”, humanity, humility and humour. I loved the list because it is...

The answer is NOTHING! Let me explain … What motivates you? What makes you work harder? Traditional management methods talk about bonuses and rewards, in fact, most of our pay systems are based on that pretext. Hands up if you are on a bonus if you achieve...