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Our Nixon Service Center can usually provide full service for your watch when parts are available. If you do not have a receipt, that’s okay, we’ll do our best to help. For a service repair cost estimate, visit our Online Repair Center and tell us about your watch and how we can service it. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions.

Absolutely. We’ll do our best to keep your Nixon on your wrist. Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. For all warranty claims, you’re required to provide proof of purchase from an authorized Nixon seller.

Go to our Online Repair Center and tell us about your watch, what’s wrong with it, and we’ll provide you with a repair estimate. If you agree to the estimate, we’ll send you an authorized service order number with shipping instructions. When we receive your watch(es), a Nixon technician will determine the repairs needed. An email will be sent to you for repair cost approval or input required to process and close your service order. You will not be charged if the repair is covered under Nixon’s Warranty Policy.

Love your Nixon? Don’t let just anyone repair it. Watches are no longer covered under warranty if someone other than an authorized Nixon service technician opens the case back. If you would like to service your watch, visit our Online Repair Center.

Bands, straps and bracelets are not covered under warranty. Due to the unique design of our watches, Nixon offers a band replacement service on current models at our Nixon Service Center. If you would would like a watch band replacement, visit our Online Repair Center.

Nixon does not sell watch bands. We offer a band replacement service that includes an overall evaluation of your watch and a complimentary battery service. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.

Nixon offers a premium battery service that includes a battery replacement, a gasket check and lubrication, case back re-seal, and a pressure test to ensure water resistance of the watch seal. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.

We send out some rubber loopers for a small service charge, please contact us. Leather loopers and buckle replacements will require your watch to be sent to us. Visit our Online Repair Center and we’ll provide you with a repair estimate and an authorized service order number with shipping instructions.

We can send some small parts out individually, depending on the watch model, for a minimal charge. Some watches will need to be sent in for repair. Please contact us with a picture of your watch face and case back. We'll check our inventory and get back to you..

We're sorry your order was cancelled. When it happens it's usually due to an out of stock item(s) or difficulty processing payment information. Your credit card won't be charged for cancelled items. If you have questions about your cancelled order, please contact us.

Size Charts

Tide Watches

You can reset the software on your digital tide watch by pressing and holding all 4 side buttons simultaneously for 5 seconds. A tone will sound every 1 second as the watch resets. The following sequence will happen once the watch software resets:

Analog

Flip open the adjustment bracket where the arrow is pointing using a paper clip, small screw driver, or narrow/thin object.

Move buckle up or down depending on your size needs.

To lock the adjustment bracket, line the top bar toward the center of the 2nd and 4th link. This will allow the buckle to sit at the seams of the links instead of on top in which the closure will be too difficult to use.

To adjust the date on your Nixon, gently pull the crown out and set your watch to 6:00. Then lightly push the crown halfway in and turn it towards you. As you do this, you’ll see the date change in the date window. To adjust the day, turn the crown away from you. When you’re done setting the day and date, gently pull the crown out and set the time. Push the crown all the way back in the time is set.

The chrono second hand is the long hand on your chronograph watch that may look like a regular second hand. The chronograph is the original stopwatch used for timing boats, cars and planes. Leaving this running at all times will dramatically reduce the life of your battery and eventually the movement of your watch.

The chronograph can be started and stopped by using the start/stop pusher. To reset the chronograph to the 12 o’clock or zero second position, use the reset pusher.

When the chronograph second hand does not return exactly to the zero second position after it has been reset, you may have to recalibrate it.

To recalibrate your chrono:

PULL the crown out to the second position

PRESS the start pusher to set the chronograph second hand to the zero position

PRESS and HOLD the start button to rapidly advance the chrono second hand

Once the chronograph second hand has been recalibrated, reset the time and return the crown to its normal position.

Important:

Do not push the crown back to its normal position while you are returning the chrono hand to the zero position.

Elite Class watches are handmade with hundreds of moving mechanical parts, which typically makes them less accurate than a quartz movement. Each watch movement is slightly different with different accuracy levels. The tolerance specifications for the automatic movement range from +40 to -10 seconds a day (Or +20 minutes to -5 minutes per month). If the watch gets out of these tolerances, the movement can be adjusted by the Nixon Repair Center or a certified watch technician.

Please reference the water resistance rating chart that is displayed in all user manuals, catalogs, and on our website. Some watches are style specific, and due to the materials or case ratings, should not get wet. The specific case rating for every watch is displayed on the back of the product card attached to each watch. We suggest that all leather bands do not get wet. These watches are marked with a no water icon: If you choose to wear your appropriate water rating watch to surf, rinse your watch with soap and water after exposure to salt water or sand and dry with a soft cloth. Remember that pushing the buttons under water will damage your watch. This repair will not be covered by warranty.

Coatings and Materials

The coating on your watch is not covered under warranty. The Nixon Service Center can replace coated parts for a minimal charge. Watches need to be sent in to the Nixon Service Center for part replacement.

The coating on your Nixon watch is part of the exclusivity of its design. The coating gives your Nixon watch a unique color. Like all fine watches, your Nixon watch needs to be treated with care. Hard scratches and abrasion will scratch the coating off your watch.

Regularly cleaning your leather watchband with a damp cloth will prolong the luster and life of the strap. To keep the watchband in good condition, treat your band with a mild leather treatment. This will prevent drying and cracking. It’s best to remove your watch while sleeping. Do not expose your leather band to water.

Your e-mail address will be stored for 3 years after your last contact. The information are intended to Nixon Europe and Nixon Inc. only. In accordance with the rules resulting from the applicable regulations and in particular the GDPR, you can exercise your rights (right of information, access, rectification, right to delete, right of opposition, right to limit processing and right to data portability) by contacting our customer service. For more information please check on our privacy policy.

Your e-mail address will be stored for 3 years after your last contact. The information are intended to Nixon Europe and Nixon Inc. only. In accordance with the rules resulting from the applicable regulations and in particular the GDPR, you can exercise your rights (right of information, access, rectification, right to delete, right of opposition, right to limit processing and right to data portability) by contacting our customer service. For more information please check on our privacy policy.

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