Questions or comments?Send us an email and we'll get back to you within 24 hours. Or call us at (AU) 1800 556 926

Free and Easy Returns

Sometimes things just don't work out. And we totally understand. So if you're not thrilled with your purchase, you've got 30 days to return it for either a full refund or an exchange. You’ll need proof of purchase (ie: your receipt), and the shades in original condition.

Returns

RETURN TO A STORE

If your sunglasses are defective within 12 months of purchase just bring them back to the Sunglass Hut store you purchased them from with the proof of purchase (i.e. your receipt) and we’ll replace them or give you a refund. Unfortunately, we don’t offer spare parts or repair services.

If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund.

Except where the products are defective, you will be responsible for any expenses in returning them to us and collecting them.

Refunds will be given by refunding payments onto your credit or debit card, or if that is not possible, by cheque.No refunds will be given for purchases of gift cards.

Please note that the benefits given to you under our Return Policy are in addition to other rights and remedies you have under the Australian Consumer Law. That is, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

It usually takes 3 to 5 business days to process your return once it's received at our Customer Care Centre. Remember, your package needs to be post-marked on or before 30 days after your purchase for a refund. Refunds will be issued in the same form as your original payment method.

Free Australia Post Return Shipping uses a regular registered service. Customers bear the risk of loss for all items shipped to Sunglass Hut until Sunglass Hut accepts and receives the delivery from Australia Post at Sunglass Hut's Customer Care Centre. If you don't want to use Free Australia Post Return Shipping, you can always mail your package back on your own to the following address:

In this case, you'll be responsible for paying postage costs.Please note that store purchases may not be returned by mail and must be returned to a store.

STORE PURCHASES

If you purchased your sunglasses from one of our stores and would like to return or exchange them, you are able to do so within 30 days of your purchase date. Just bring them back with your proof of purchase (i.e. your receipt) and we can help you from there.

ONLINE PURCHASES

If you purchased your sunglasses from our Online Store and would like to return or exchange them, you are able to do so within 30 days of your purchase date. Online orders will have a returns paid label so you can send them right back to us, otherwise you can bring your purchase into your local store with your proof of purchase (i.e. your receipt) and we can help you from there.

SUNGLASS HUT REPLACEMENT DISCOUNT

It can happen to the best of us. And now they’re bent. Or cracked. Or worse. We’ll sort you out. Bring them in with proof of purchase, and we’ll give you an identical pair for half the original price paid. And if we don’t have them anymore, you can pick a pair of equal or lower price, and get 50% off those. Either way, you’ve got 12 months from when you first bought them to hold us to this promise.