Store Policies

Ordering Online with us is safe and secure!

Payment Methods Accepted

Credit Cards

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Prepaid Credit Cards or Debit Cards

If you prefer to use a prepaid credit card or a debit card, feel free to do so. Because Authorize.net, our credit card processor, does not accept prepaid cards or debit cards, you will need to select the Paypal check out option to use a prepaid credit card or debit card. You do not need a Paypal account to use this method. Simply select Paypal at check out, click the pay by credit card link, and finish the check out process. Feel free to call us if you have any questions or problems with this method.

Paypal

You may use your Paypal account to pay for your purchase. Just select the Paypal option at check out.

Check or Money Order

We are happy to accept your personal check or US Postal Money Order as payment. To pay by personal check, simply select the "pay by check" option at check out, print the order and mail it with your check. Your order will not ship until the check is received, but we do not hold orders for checks to clear. We ship immediately upon receipt.

Make Checks Payable to : DLF Music Transfer

Mail Your Check To :

DLF Music Transfer

2985 Wilmington Road

Lebanon, OH 45036

Orders and Payments by Phone

We are happy to assist you by phone. Some of our customers prefer to call to place their order and make their payment. If that is your preference, feel free to call us.

513-274-1144 or 1-888-384-6970

Return / Refund Policy

We take great pride in the quality of our products, but like other sellers of digital products, we do not accept returns of our products. In the event that there is a significant defect (i.e. cd won't play in any cd player, audio had a skip, etc.) we will rework and replace the item free of charge. In the event that we are unable to correct an issue to our satisfaction, we will refund the purchase price of the product.

Delivery Information

We use a flat rate shipping method meaning that no matter how many cds are in your order, your order will ship for one flat price. You choose your shipping method at check out. Times quoted are our best estimate based on quoted carrier delivery times. If you place your order by 3:00pm ET Monday-Saturday, your order will ship that day. Sunday orders ship on Monday. Unless you order Next Day Service, delivery times quoted are not guaranteed. While we do our absolute best to get your order to you as quickly as possible, once we hand it off to the carrier, delivery is out of our control. You will receive an email with tracking information so you can monitor your package while it is en route to you.

Prices

All prices are clearly marked on our website. Bundled sets are available at special prices. From time to time we may offer discounts on products, and we issue discount codes. To take advantage of discounts, enter your discount code at check out.

Complaints

Happy customers are our best advertising, and we work very hard to grow lots of them. If you have concerns about your product after you receive it, we ask that you call or email us right away. We will do our absolute best to correct any issue and replace your product.