88  Chapter 12 – Test Bank Chapter 12—Test Bank Making Effective and Professional Oral Presentations DIFFICULTY (DIF) TYPE OTHER CODES 5 – Most difficult App – Application question ANS – Answer 3 – Average difficulty Con – Conceptual question REF – Page Reference 1 – Least difficult Def – Definition TOP – Chapter Topic NOT – Note (Feedback/ explanation) *Question used in Web Chapter Review quiz Multiple Choice 1. Which of the following statements about professional oral presentations is most accurate? a. Speaking skills are not useful for entry-level employment but are essential for promotions. b. Opportunities to make oral presentations are increasing, even for nonmanagement employees, in today’s workplace. c. Technical skills guarantee success, but oral presentation skills enhance that success. d. Oral presentations in the workplace are made only to influence or motivate action. ANS: b REF: p. 344 TYPE: Con DIF: 3 TOP: Making Effective and Professional Oral Presentations NOT: Speaking skills are essential for success at every career stage; management and nonmanagement employees have an increasing opportunity to make presentations that inform, influence, or motivate action. *2. Which of the following statements about preparing for an oral presentation is NOT accurate? a. Many people feel a great deal of anxiety when getting ready for an oral presentation. b. You can lay the foundation for a professional performance by focusing on preparation, organization, audience rapport, visual aids, and delivery. c. If you prepare well, you will eliminate all your fears of public speaking. d. For many people, fear of speaking before a group is almost as great as the fear of dying. ANS: c REF: p. 345 TYPE: Con DIF: 3 TOP: Getting Ready for an Oral Presentation NOT: Although many people facing an oral presentation feel great anxiety and fear almost as great as the fear of death, they can reduce the fear and lay the foundation

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89  Chapter 12 – Test Bank for a professional performance through preparation, organization, audience rapport, visual aids, and delivery. They cannot, however, eliminate the fear entirely. 3. The most important part of preparing for an oral presentation is a. analyzing the audience. b. determining the purpose. c. gathering research. d. deciding what you’re going to wear so that you’ll look good. ANS: b REF: p. 345 TYPE: Con DIF: 3 TOP: Knowing Your Purpose NOT: Although analyzing the audience, gathering research, and looking good are important, determining the purpose is the most important part of the preparation for an oral presentation. 4. Which of the following is the best example of a statement of purpose for an oral presentation? a.

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