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How to Order

The DEK Drain system is adaptable to decks of many styles, shapes and sizes. We often provide phone consultations, but many proposals are based on information which is either emailed or faxed. To help us help you with your order please take a few simple measurements and gather the following information to save time when you contact us:

Distance from the ledger board to the inside face of the beam supporting your deck

If the deck is cantilevered with joists extending beyond the support beam, measure the length of the overhang.

The spacing of the joists (12″, 16″, 24″) center-to-center

The number of bays (a bay is the space between 2 joists)

Number of rail posts positioned inside the deck frame

Any double or triple joist or odd spaced framing

State and zip code where the order will be shipped

Sample drawings are always helpful. They do NOT need to be to scale but please include as many dimensions as possible.

You can provide this information either by phone, email or fax. Our staff is available 9:00 AM to 4:30 PM Eastern Time Monday through Friday and we will respond quickly—certainly no later than one business day.

We will work with you to design the right system for your project presenting you with a FIRM WRITTEN PROPOSAL including freight, insurance and taxes (when required). NO SURPRISES OR HIDDEN CHARGES.

We ship by UPS Ground, and the DEK Drain system can be delivered to your business, your home, your office, or anywhere it is convenient for you to receive packages.

Testimonials

"I wanted to pass along my experience with my Dek Drain system. I had the system installed along with my deck in the spring. At about the same time, I had a water backup in the basement and we had to pull everything out so that it could be cleaned up and remodeled. We didn't have much space in the house so we put all the big pieces of furniture under the deck since it had been waterproofed. We placed a tarp over top for any moisture that could come in from the sides and hoped for the best. It took much longer to fix the basement then we had originally hoped and that furniture stayed under the deck for several months, completely dry.
This system has given us space we didn't have before it was installed and was a huge help when we needed it most. Thank you Keith and dek drain for a superb product."