Going around in circles

GIVEN the state of the writ of the state
in Pakistan, finding civil servants with happy faces is a rarity these days.
But lately I have found plenty of them.

There are a few pertinent reasons behind the
happy faces, one of them being the Supreme Court judgment of Nov 12 on the
petition filed by a civil servant, Anita Turab, for protection of civil
servants. The judgment by the apex court emphasises security of tenure for
civil servants, better measures to cease victimisation, so on and so forth.

The judgment, authored by Justice Jawwad S.
Khawaja, goes to the extent of stating that “Civil servants owe their first and
foremost allegiance to the law and the constitution. They are not bound to obey
orders from superiors which are illegal or are not in accordance with accepted
practices and rule-based norms.”

Then there is a more individualistic reason for
the happy faces: 33 officers got promoted to grade 22 recently. Most of them
are over the moon except for a few who feel getting so high up at this age
might be detrimental to their health.

Being an optimist myself I would have preferred
the company of the happier among the lot. But as fate would have it I bumped
into someone who was not all that upbeat. One obvious reason behind the grumpy
mood might be his impending superannuation. But the rest of the reasons were
very thought-provoking and somewhat alarming.

“Do you know what and how I feel about this
promotion?” he asked, as if insinuating that I should have taken the initiative
to ask the question myself. Without waiting for my response he continued: “You
must have seen an ox which goes around in circles to run the mechanical
contraptions used for drawing water from a well or crushing sugar cane.

“That ox is blindfolded to ensure it keeps going
without being distracted. I feel like that ox who was actually going around in
circles but the blindfold made it believe that it was passing through exotic
landscapes and travelling to some wonderland. But when they take the blindfold
off its eyes it realises that it is standing at the same place where it was
when it all started. The SC judgment, this promotion and impending retirement
has felt like somebody has taken away the blindfold.”

“Wow,” I said to myself at the relevance of the
analogy the classy bureaucrat drew and the essence of the conversation that
followed.

Along with the recent approval of promotion of 33
civil servants to grade 22, Prime Minister Raja Pervez Ashraf has also approved
comprehensive guidelines for streamlining the civil service in light of the Nov
12 judgment. Remarkable as it may seem, this is nothing different from the
dozens of rules, guidelines, regulations and codes already present in the
system, some of them as old as the first official activity of the East India
Company in the subcontinent.

What we need now is not yet another guideline but
reforms in the civil service which are surgical, objective and minimise the
arbitrariness which has smeared the face of this institution.

The world has moved to standards measurable to
decimal points in every field including sports, scientific research, university
admission tests and even processing of immigration visas. Most readers must be
aware of the scoring system used by Canadian or Australian immigration
authorities.

Political influence simply cannot be exerted if
laid-down rules for posting against a particular post are objective and
measurable. For example, for a civil servant to be appointed as DCO Lahore, a
degree in town management/law, a minimum of 10 years’ experience as town
administrator, previous membership of a team which has completed a couple of
development projects each worth at least Rs500m, service in at least two
provinces of the country etc can be the prerequisites to be considered.

Similarly, if an ambassador to China has to be
appointed then a degree in International Relations, fluency in Chinese
language, a minimum of 15 years of diplomatic experience of which five should
be in China can be the benchmark. The Inland Revenue Service, Pakistan Customs Service,
Pakistan Post and Pakistan Railways can have exceeding revenue targets by 10
per cent in the last posting as a requirement for appointment to a more pivotal
position.

What the Supreme Court’s decision or guidelines
approved by the prime minister want to achieve can only be realised by
formulating and implementing such standards.

We do not need to reinvent the wheel; what is
needed is a will to put the wheel on the right track. Guidelines similar to the
ones that have been present for decades would not serve the purpose. Keeping a
check on undue pressures and undesirable influences on civil servants would
seamlessly become part of the system when reform is directed towards inducing
change through modern management techniques and tools.

An acceptance of change — that too not of a
specific, final stage but an acceptance of the need for change as a permanent
state — is a must.

Lastly, a comment by the senior bureaucrat whose
self-critical appraisal inspired this article, about the dilemma our
bureaucracy faces today: “Taking the blindfold off is not enough. You’ve got to
make them see the goal as well, otherwise they will keep going around in
circles.”