Learning & Development

At Just Energy we take Learning & Development seriously. We
invest strongly in this area as we believe employee development is
the cornerstone of our success. We have a comprehensive collection
of programs that are led by certified trainers.

Certified Contact Centre Professionals Program (CCCPro™):

The Certified Contact Centre Professional Program ™ is a
specialized series of training courses offered to registered Just
Energy Group employees who are participating in the Ontario
Ministry of Training Colleges and Universities (MTCU)
Apprenticeship Program.

This (Ontario, Canada) government-recognized program provides
certification from MTCU and Just Energy Corp and National Home
Services.

Apprentices who complete the program are offered a lucrative
cash completion bonus by the MTCU.

Just Energy supports all participants for on-the-job and
off-the-job training requirements.

Aspire to Management Program (AMP):

One of the most important success factors in developing a
successful organization is our front line managers. Our Aspire to
Management Program aims to identify and develop early on in their
career, those individuals who demonstrate foundational skills of
front line managers.

Over a period of ten months, participants attend monthly,
full-day workshops while they complete online courses and
job-related activities between sessions. The workshop, courses and
activities are all designed to develop the capabilities to be a
successful manager. This includes management fundamentals of
coaching and feedback, team motivation, decision making, and
developing a business-focused attitude and mindset.

AMP graduates become part of a contingent of candidates who are
eligible to be considered for future management positions.

Leadership Excellence & Advancement Program
(LEAP™):

Our leaders set the course for our future! Of course, this
starts by identifying and growing this developing group of high
potential management staff to become our future leaders, who will
take Just Energy into the future.

The program involves an intensive eight month MBA-quality
program comprised of a multitude of learning methods, subjects and
management disciplines.

The program is deployed through classroom theory and practice,
self directed learning, field practice, coaching opportunities, and
on-site and retreat-based learning environments. It also covers
areas of finance, operations, strategy, human resources, business
planning and execution, and resource optimization.

A true highlight of this program is the exposure to guest
speaker lectures delivered by Executive leaders, industry experts,
and pioneers of industry.

The learning opportunities culminate through team-based project
work with Executive leadership sponsors on real life company
issues.

Multi-disciplined project teams collaborate to analyze business
opportunities, determine viable business strategies, and ultimately
present their recommendations to our Executive team, followed by a
graduation ceremony.

E-Learning Library:

Our E-Learning Library platform is one of our greatest training
investments and is comprised of thousands of certificate-level and
proprietary knowledge libraries.

This platform is available to many of our colleagues at home
and at work, allowing them to explore areas of interest for their
current and future development conveniently.

Career Development Planning (CDP):

Just Energy has developed a comprehensive approach to Career
Development which is designed to assist employees in achieving
their future career goals.

Career and professional development is an ongoing process of
aligning individual development plans with organizational business
plans.

The 6-step career development process is both a self-directed
and interactive effort between an employee and their manager who
may work together to determine these goals and objectives, and to
create a career-focused development plan geared towards building
the skills, knowledge and experiences necessary for employees to
excel in their current position, move to other developmental
positions, and grow professionally.

Peer to Peer Cross Training:

We encourage our colleagues to share their wealth of knowledge
and expertise through their work.

Whether through project-based learning, technical skills-based
cross-training, or facilitated sessions with subject matter
experts, we aim to ensure that our colleagues are continuously
developing new skills and capabilities to meet the needs of our
ever changing industry and to deploy emerging best practices and
technologies that support our continued growth and
expansion.

Corporate Learning Team & Corporate Learning Centre:

Our emerging Corporate Learning team is hard at work developing
and delivering a Corporate Learning Calendar that supplies a vast
array of valuable real-time training opportunities to meet the
changing needs of our organization.

Tuition Reimbursement Program:

Our commitment to learning never stops! While we deliver a wide
array of learning initiatives to our colleagues through our
Learning & Development team, we recognize that not all
disciplines and skills can be facilitated internally. For
pre-qualified courses and at management discretion, staff is
eligible for reimbursement of tuition costs following successful
completion of business specific programs that support future
capability.