Tag: mac

One teacher had an issue in MathType that involved saved formulas in a Word doc shrinking after editing and saving them again (even if the edit involved no actual changes).

The weird thing is that we tried with another user on the same machine with the same document and couldn't replicate the behavior, so it seemed to be tied to the user profile, but then later, with a fresh user profile, the issue still seemed to persist. So maybe that was a weird anomaly (it not shrinking)?

This is an issue with Retina displays, so that's one possible workaround: if you have a non-Retina display, use that when inserting or editing equations. The equations will be fine if merely viewed or printed when using a Retina display, but when you insert or edit one is when the sizing issue happens.

As Charles suggested in an earlier reply, "Consider reverting to Version 16.15." This is, in fact, Microsoft's recommendation as well. The answer on an earlier question in the Microsoft Community answers forum describes how to do that.

"[F]ine if merely viewed or printed" means, as far as I can tell, if you have already existing formulas that haven't been edited.

We tried reverting to 16.15, and that seemed to fix the issue.

For Munki users trying to downgrade Word to address this particular MathType issue, this is what worked for us:

Get the installs array of the binary at /Applications/Microsoft Word/Contents/MacOS/Microsoft Word, and put that in the pkginfo.

Modify the pkginfo to also change the version to be higher than 16.16. For us, 16.16.18091015 was sufficient for the change to take hold.

Create a new catalog called mathtype, and make that the only catalog for this pkginfo.

Put in a preinstall_script that checks for the existence of /Applications/Microsoft Word, and deletes it if necessary. If you don't do this, Munki will install 16.15, but it won't actually replace 16.16.

Add the mathtype catalog to the relevant manifest(s) you want to have this downgraded version of Word. Put this catalog before production, testing, or any of the other regular catalogs you have (more details on why).

Example of the preinstall_script:

#!/bin/bash

# Doesn't work if the newer version is already there, so delete it
existing_word='/Applications/Microsoft Word.app'

Acknowledgements

Special shoutout to @bur on the Mac Admins Slack for help with some command-line syntax.

Santa can be complicated, but doesn't need to be

Google has a project on GitHub called Santa, which is quite powerful and complicated. As the project's readme says, though: Documentation: This is currently limited..

I just wanted to do something simple: block an app, but I didn't see any straightforward documentation on how to do that. The closest I could find was the docs on certificate rules, but that was a bit incomplete.

So, first of all, something I was confused about at first was whether a configuration profile was necessary or not. It is not necessary. There are some default settings that just go by themselves. You need to configure settings only if you need to configure settings.

Blocking an app by certificate

If you have a blocking application rule, you can block by binary or by certificate. By binary may not be as helpful, because newer versions of an app will be a different binary. Let's say you want to block MacKeeper by certificate. (Install Santa first, so you can actually use it, including the santactl command.)

One of:
--path {path}: path of binary/bundle to add/remove.
Will add the hash of the file currently at that path.
Does not work with --check. Use the fileinfo verb to check.
the rule state of a file.
--sha256 {sha256}: hash to add/remove/check

If you then try to run MacKeeper, you'll get a block message like this:

That's pretty much it. That isn't everything Santa can do. That's about the simplest thing you can do with Santa, but most of the documentation for Santa is about all of the other stuff you can do. I didn't see much about just how to simply block an .app, hence this blog post.

If you're trying to open a Word doc, and it keeps saying you don't have permission (even when you own the document), asking you to grant access to the document, and then still not giving you access; then just quit out of Word completely, and then launch it up again. The document should open fine after that.

We had a user whose unread emails were appearing as bold in Safari (with an ugly font) and not bold at all in Chrome (font looked okay), and we did some digging and found the solution was to enable the Arial Bold font in Font Book on the user's Mac, and it was all good.

Our best guess is that Safari couldn't find the font it wanted so substituted an ugly font but kept it bold, and Chrome couldn't find the font it wanted so substituted a decent-looking font but not bold.

For extra security, you can add a firmware password to Macs, especially since Find My Mac is essentially useless (unlike for iPads, which have an activation lock preventing thieves from reactivating the iPad after a factory reset) and DEP-to-MDM enrollments for Macs can even be avoided by thieves if they're resourceful enough.

If you have a laptop with a firmware password, you need that password to boot from anything except the startup disk. Combine that with FileVault encryption, and a stolen Mac is pretty much useless. Doesn't mean that you'll necessarily get it back, but the likelihood is higher if the device is useless to thieves.

You can, of course, enable the firmware password via Recovery Mode, but it's easier to do it from the command line:

sudo firmwarepasswd -setpasswd

You'll be prompted for the new firmware password. Afterwards, you'll need to reboot the machine for the change to take effect. (Be sure to make sure you have an actual startup disk selected in System Preferences!)

There are two modes for a firmware password: command and full. By default, the firmware password mode will be command, which means you'll be prompted for the password only if you boot from something other than the startup disk. If, for some strange reason, you want the mode to be full, it would mean you'd be prompted for a firmware password at every boot, regardless of what you're booting to.

A few other commands you might find useful...

sudo firmwarepasswd -check

checks to see if the firmware password is set.

sudo firmwarepasswd -verify

allows you to verify you have the correct password (without rebooting).

sudo firmwarepasswd -delete

deletes the firmware password. You'll need the current one to delete it, of course.

Nota Bene: If you enable a firmware password, you can get into target disk mode by holding down the Alt/Option key at boot, typing in the firmware password, and then holding down the T key. However, you will be unable to boot into Safe Mode unless you delete the firmware password.

Starting with version 1, AutoPkg began evaluating trust info for recipes, so you could see what changes were made to a recipe (if changes were made) and then accept the changes if you wanted to. Here is what the typical trust verification workflow looks like.

Whether running a list of recipes via script or via AutoPkgr schedule, I'd occasionally get error'ed recipes when trust was broken, have to manually run

autopkg verify-trust-info -vv NAMEOFRECIPE

and then, after review, run

autopkg update-trust-info NAMEOFRECIPE

and then run the recipe after updating the trust info:

autopkg run -v NAMEOFRECIPE

So I thought I'd take a stab at scripting the whole process. Basically my script updates all the repos (to see if there are changes), verifies trust info on each of the recipes in the recipe list, and then prompts the user to review changes and approve them or not, before running all the approved or unchanged recipes.

It's still in the early testing phase, but it seems to work so far....

For older FileMaker Pro versions, there used to be downloadable updates on the FileMaker website, but starting with FileMaker Pro 15, they decided to have FileMaker updates on macOS go through FileMaker itself:

As you can see here, they expect your user to have admin privileges. If you're managing Macs (through Munki, for example), you may not give your users admin privileges or you may (even if your users have admin privileges) not want to bother with them running the updater themselves.

For some reason, Windows users get separate update installers. None for the macOS users, though, but we can be a bit tricky in capturing the installer.

First, find a Mac that you're not doing a silent install of FileMaker Pro on. Do a regular manual install on that one Mac and make sure you have AI_DISABLEUPDATENOTIFY=0 in your Assisted Install.txt file.

Then, on this test Mac, launch up FileMaker Pro.

Under Help, select Check for Updates....

Click Download Update

This is key here: do not clickInstall Update. Don't clickCancel either. Do not click anything. Just leave this dialogue up for now.

Open up /var/log/install.log and search for caches.

That should show you the location of the downloaded installer.

Go to that location and find the .pkg file. You can import that into Munki (or whatever you use to manage updates to your Mac fleet).

If you're getting errors like Websites are turned off. An administrator can turn them on using the Server application or the configuration for your ipad could not be downloaded invalid profile, try Reset Apache In OS X Server To Factory Defaults and then turn Websites and Profile Manager back on.