Patient Feedback & Stories

At Nemours, we do everything within our power to provide the very best pediatric orthopedics care possible. Whether your child’s orthopedic condition is a routine fracture or an extremely complex genetic disorder, you can trust that we won’t lose sight of what your family needs and how you feel when your child is sick or injured.

See what our families and patients have to say about our care — and while you’re here, read stories about kids with a variety of pediatric orthopedics conditions.

Patient Satisfaction

We believe that your thoughts and feedback about your family's experience with Nemours are integral to helping us continue to improve our care.

Here are some of the personal testimonials from parents like you:

"We are in a unique situation in that Nemours Children's Hospital and Nemours/Alfred I. duPont Hospital for Children work together to collaborate on the treatment, care and follow-up of our son. Chief orthopedists Dr. William Mackenzie (Delaware) and Dr. Stephen Frick (Orlando) collaborate to manage his scoliosis and orthopedic needs. Today, he is making great strides — walking mostly without a walker many days and even riding a tricycle! All of these accomplishments would not be possible without the support, skill and expertise of his Nemours physicians. We extend our deepest appreciation to both of his lead physicians for their care and concern."

"The physician's humor and initial presentation set us all at ease and his information was presented to us in a way we all could understand. He seemed to show genuine concern and explained routes to take for healing our daughter’s health problems. He (and all the helpers) established rapport easily and quickly."

"As a mom, I felt reassured about the care my daughter received. This was because our questions were acknowledged and answered, the diagnosis and treatment wonderfully explained, we were given options, and the physician and her staff took time with us. We never felt they were rushing, but that our problem was important. I feel included when things are explained well."

"The doctor, after sending us to [Nemours/Alfred I. duPont Hospital for Children] (because my daughter needs surgery) then told us we could make another appointment with her if we had more questions about the surgery if we did not understand anything the surgeon told us. I felt this to be very kind and caring especially toward my daughter, who was very upset at the time of the appointment."

"In our opinion, our Nemours orthopedist is one of the most kind and compassionate doctors we've ever come across. He's seen our son many times and recently operated on his spine, and we just think he's a wonderful doctor."

"Leaving [duPont Hospital], my son (with his broken leg freshly casted) turned to me and said, 'I love this place!' A kid with a broken leg saying such a thing speaks volumes about the level of quality health care provided."

"Our Nemours orthopedist is wonderful. He listens and has a good bedside manner. After seeing three different orthopedists, he was the only one who recommended daily stretches, and therapeutic horseback riding to help withour son. We travel up because our doctor really wants to help with our son."

"We are military and come to Nemours from overseas. Very pleased with the quality of care..."

Finding out that she had to undergo a spinal fusion was intimidating and frightening for Samantha. But she found that between the wonderful doctors and nurses at duPont Hospital for Children, her reco...