Company Info

What do we do? Make lives better…one interaction at a time. At Alorica, we provide customer management solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it. Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes. What do you call 100,000 team members, all around the world, all committed to
passion, performance and possibilities and all dedicated to making lives better?

Company Info

BenchmarkPortal is your source for Contact Center Benchmarking, Certification, Training and Consulting. Since its beginnings in 1995 at Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its expertise and innovative approaches to Best Practices for the call center industry.
Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness. Join our community today.

Company Info

Established in 2007, BPR is a management firm providing U.S.-based call center solutions for companies of all sizes. Our proven network of the most reputable partners in the country offer highly trained specialists with solid industry knowledge and professionalism to manage your communication needs, protect your brand integrity, and provide your customers with a positive experience. We offer a full array of turnkey services to assist our clients.

BPR is certified as a New Jersey Woman-Owned Business Enterprise (NJWBE) and by the Woman’s Business Enterprise National Council (WBENC). BPR is also registered with System for Award Management (SAM), U.S. Small Business Administration (SBA), is a member of the ACA International and RMA International and is accredited by the Better Business Bureau.

Company Info

CH Consulting Group ("CHCG"​) is a business management consulting company that is comprised of a nationwide team of Customer Experience Consultants who specialize in the Omni-Channel Contact Center. We are Thought Leaders from multiple industries with more than 250 years of combined industry experience and a far-reaching network of contacts in the space that can help support all our clients'​ needs.

Our Mission: Navigate the needs of our clients with a creative, holistic and collaborative methodology bringing a proven track record, the right tools, services, and processes to the table for both immediate value and long-term success.

Our Approach: We pride ourselves in our strategically ROI-focused approach where we identify cost reductions, capitalize on efficiencies and build a business case for our clients. When you work with CHCG, you leverage our expertise, knowledge of industry best practices and extensive network to Evaluate, Design, Implement & Optimize the strategies that affect the key components of your organization: People, Process & Technology. Together, we combine creativity & productivity to create high value solutions that are designed to reduce costs, increase efficiencies & improve the customer experience.

Our Services: We provide a full suite of contact center consulting services that can be provided as a package or a la carte. Our services include:

Company Info

DailyPay is the pioneer in providing employees real-time access to earned wages across the Call Center Industry. Employees who use DailyPay can access their earned wages from anywhere, 24 hours a day, 365 days a year. With a tap of a button, they receive funds instantly and, as a result, are more financially secure and stay longer at the company.

Company Info

DialAmerica is recognized for its expertise in providing comprehensive, cost-effective customer acquisition and care solutions for consumer and business-to-business marketers. We handle a diverse portfolio of clients in multiple industry sectors, including financial services, communications, healthcare, technology, consumer products and more. Our training standards, supervisor to rep ratios, and conversion rates are the highest in the industry. Check out the facts and see for yourself how DialAmerica can help you achieve your business goals.

Company Info

Digital Media Solutions, LLC (DMS) is the fastest-growing independent digital performance marketing company. DMS deploys diversified and data-driven digital media customer acquisition solutions that deliver scalable, sustainable and measurable marketing results. The company’s precision performance marketing solutions connect the right consumers with the right offers at the right time to achieve the marketing objectives of clients in highly competitive industries. DMS continues to experience explosive year-over-year growth, with continuous recognition on the Inc. 5000 list, securing its sixth consecutive ranking in 2019, and the Entrepreneur magazine 360 list. Named one of America’s “Best Places to Work” by Inc. magazine and awarded the 2018 Excellence in Lead Generation Award by the LeadsCouncil, DMS brings together some of the industry’s most knowledgeable people, efficient processes and sophisticated technology across the digital marketing spectrum.

Company Info

ERC is an agile, results-driven contact center that specializes in managing every part of the customer lifecycle, from customer acquisition to customer care to tech support to recovery and collections. Founded in 1999 by Kirk Moquin and Mark Thompson, ERC has gone from being a small firm specializing in recovery and collections to a company with thousands of employees and offices across four continents, capable of handling any customer service needs. ERC’s entrepreneurial spirit and dedication to building relationships are the reasons that the company is the customer solution provider of choice for so many Fortune 500 companies.
From the very beginning, ERC has been able to connect clients with unrivaled talent and technology, thanks to the company’s continued investment in both developing local workforces and implementing the latest technological breakthroughs. Whether in Orange Park or Durban, every ERC employee has access to comprehensive training and benefits, as well as high-tech tools to help them carry out their jobs effectively.
ERC has been in the BPO and recovery business for almost two decades, and it’s this experience that informs every decision the company makes. ERC does not compromise on quality, and is dedicated to providing the best results and the highest value possible to its clients.

Company Info

Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 17 years, we have expanded our range of services and have grown to include more than 3,000 employees and eight state-of-the-art contact centers with five U.S., one nearshore, and two offshore locations. All of this has been accomplished without the need for mergers or acquisitions.

Company Info

Incept is a leading telemarketing partner focused on engaging, converting, and retaining their clients’ customers through interactions designed to strengthen relationships. Throughout the last 20 years, Incept has partnered with some of the nation’s most successful companies, including Microsoft, Honda, and the American Red Cross to develop the most effective multi-channel marketing and B2B lead generation campaigns to drive faster and more profitable growth for their clients. Learn more here: https://www.inceptresults.com/

Company Info

InfoCision is an award-winning contact center partner trusted by leading brands for over 35 years. With locations in the Midwest US and Puerto Rico, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it’s customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your ROI.
Our world class quality and expertise drives performance in sales and customer care with phone/voice, bilingual, email, text, chat, social care, analytics and quality process solutions. Whether providing a complete outsourcing solution or overflow support during peak business, we deliver superior results on key performance indicators and proactively focus on continuous improvement.
As your brand’s ambassadors, our interactions with your valued customers positively impact their commitment. Our team of experts serves as an extension of your organization and helps you make informed marketing decisions to find, serve and keep your customers for life.

Company Info

A single phone call, placed using an auto-dialer to a person who has not provided prior express consent, can cost a company at least $500 in legal penalties.

And if a company has placed thousands of calls or texts using auto-dialing equipment, or sent numerous faxes, without following all the rules set forth under the Telephone Consumer Protection Act (TCPA)—the federal consumer privacy statute that regulates calling, texting and faxing—the liability can be massive. Multiply that by the millions of communications that companies make to consumers, and it’s easy to see why plaintiffs’ attorneys have developed an entire cottage industry out of filing consumer class action lawsuits under the TCPA.

We provide real-world, actionable compliance counsel that enables companies across numerous industries—technology, communications, consumer products and retail, and many others—to maximize their marketing, debt collection and consumer engagement opportunities, while reducing the risks of potential government investigations and litigation. Kelley Drye was one of the first firms to spot the emerging threat of litigation related to TCPA. Our knowledge and experience is unmatched in the defense of lawsuits involving the TCPA, the FTC’s Telemarketing Sales Rule (TSR), the Junk Fax Prevention Act of 2005 (JFPA), and state telemarketing and debt collection laws. We have obtained dismissals of claims, convinced courts to strike class action claims at the pleading stage and won summary judgment. We also are among very few firms that have taken TCPA class actions to trial, and can follow the case to the FCC in declaratory ruling petitions, rulemaking proceedings and waiver petitions.

Company Info

OnBrand24, an MCI Company, is a leading domestic contact center outsourcer with over 30 years of experience. Our site-based ambassadors passionately, and professionally maintain your brand messaging across all content channels: phone, email, live chat and social media. With 7 US locations and over 2,000 seats, OnBrand24 is the chosen solution for companies that desire enthusiastic, empathetic representatives who maximize order size and resolve customer concerns in one call. Contact us to see why over 170 marquee companies choose to partner with OnBrand24 for their contact center needs.

Company Info

PossibleNOW leverages powerful technology and industry-leading expertise to enable companies to listen to customers, remember what they like and dislike and respond in useful, personalized ways. Its enterprise consent and preference management platform, MyPreferences®, collects customer and prospect preferences, stores them safely and makes them available to any other system or application in the enterprise. PossibleNOW strategic services experts identify opportunities, plan technology deployments, design preference collection interfaces and position clients for a win. PossibleNOW is purpose-built to help large, complex organizations gain control over communications, mitigate compliance risk and reduce marketing expenses while improving customer experience and loyalty.

Company Info

Call Center Telecom Technology

We are the largest provider of Local Caller ID telephone numbers to the industry. Our numbers include Caller Name Display storage and 7-point quality check. New telephone numbers are provisioned in 15 minutes or less. We also provide SMS text solutions that integrate with CRMs and dialer platforms. Our text service includes a web TextDesk™ and API’s designed for Customer Service or Inside Sales Agents who own their work flow. We can text enable any telephone number without the need to port. We also offer a standalone Compliance Phone for Non-ATDS dialing, backed by a 288-page opinion letter.

Local Caller ID

Gain a local presence through local telephone numbers to use as Local Caller ID for target markets to ensure proper caller name delivery and increased answer rates for the contact center.

The Compliance Phone

A non-Automated Telephone Dialing System (Non-ATDS) device that can be used to call wireless/cellular telephones in accordance with the Telephone Consumer Protection Act (TCPA) regulation and backed by a 288 page opinion letter by Michele Shuster.

TextDesk Platform

Text enabled any number, whether the customer service phone number or individual agent DIDs. Send/receive text messages using a web application, APIs or through your existing email.

Company Info

Your business and your customers need to access and exchange information simply, seamlessly and securely. iconectiv’s extensive experience in information services and its unmatched numbering intelligence helps you do just that. In fact, more than 2B people count on our platforms each day to keep their networks, devices and applications connected. Our cloud-based Software as a Service (SaaS) solutions span network and operations management, numbering, trusted communications and fraud prevention. For more information, visit http://www.iconectiv.com. Follow us on Twitter and LinkedIn.

Company Info

All-Calls is a call center outsourcing solution that was derived from over 20 years of servicing and supporting our customers’ needs in the staffing industry. All-Calls, an AllStaff Company, for the past 6 years has strived to provide unparalleled support in several diverse business sectors including – Communications, Retail & E-Commerce, Healthcare, Media & Entertainment, Financial Services, Transportation & Logistics, Travel & Hospitality. Our personalized hands on approach allows for a customized solution to meet all your customer care needs. We provide dedicated agents, both on-site and work-from-home, to help address the ever-changing business climate our clients are facing. It is this approach that has allowed us to develop long lasting partnerships, while continuing to learn and provide scalability as needed.

We have achieved this success by following our 5 core principles of operation:

We Give Value First: Providing our clients with unsurpassed service that is both customizable and affordable.

We Help Other People: This is the most rewarding part of our job; ensuring the client and applicant are satisfied throughout the entire process.

We Strive To Do Our Best Always: Going above and beyond by being flexible and adaptable to clients’ specific needs. Always listening and learning throughout the partnership.

We Establish Long-Term Relationships: Building lasting relationships through established trust that can be relied upon.

We Have Fun Everyday: Simply put, we enjoy what we do.

Let All-Calls be your solution to keep your business connected…..connecting you to the needs and demands of your customer base.