Guaranteed

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Guaranteed

Our Technology Partners

Our Solution

Omni Channel Inbound/Outbound

Companies now need to provide a seamless experience, regardless of channel or device. Consumers can now engage with a company in a physical store, on an online website or mobile app, through a catalog, or through social media. They can access products and services by calling a company on the phone, by using an app on their mobile smartphone, or with a tablet, a laptop, or a desktop computer. Each…

Recording and Quality Management

Our Call Recording solution is an affordable, feature-rich call recording and quality monitoring solution that is utilized by businesses of all sizes across the world for compliance, security and improving service levels. Designed to be easy to use and fast to deploy, the solution is neither expensive nor complex making it the perfect choice whatever your requirements.

Self Service

VCC IVR can handle routine, repetitive calls quickly and efficiently freeing up agents to deal with high value calls making better use of valuable resource. This means you can handle more calls with the same amount of Agents. Agents become more productive and job satisfaction increases, lowering staff turnover rates, which ultimately results in a reduction of recruiting and training costs. For your customers, it means a much improved level…

Visual IVR

The frustration of calling a contact center and being faced with a string of voice menus and options may not be the best experience, especially when your customer is using a mobile or smart device. To give customers the mobility and access they need Voxtron has introduced Mobile IVR Navigator; which quickly allows a user on any device to participate in a self-service session through a mobile app. The app…

CRM for Call Center

Our solutions help call center agents access the right information and knowledge about a customer’s history to improve the overall customer experience. One major benefit to using call center CRM software is that it enables call center agents to access information and knowledge in real-time to deliver the correct information to customers during telephone and online support calls.

CRM for Insurance

With the power of Voxtron’s Insurance CRM your Insurance company can revolutionize the way it manages Relationships, in Sales, Marketing and Customer Service, for exceptional success. The solution is designed to continually meet organization needs, increase productivity, and boost profitability. Voxtron’s CRM solution for Insures/Insurance Brokerages provides a comprehensive insight into Sales Pipeline Management, Insurance Renewal management, Customer/Prospect service request management, claims management, and Activity/Task management with a 360-Degree view.

CRM for Banking

In today’s competitive business banks realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers, retain existing ones, improve service quality, increase customer loyalty and maximize their market value. A close relationship with customers will require a strong coordination between various departments to provide a long-term retention of customers. To achieve these objectives a CRM will help to collaborate information with all the…

Workforce Optimization

As customer expectations evolve, so must the approach that your organization takes to deliver service. With interactions taking place across various communications channels and organizational touch points, it no longer makes sense to manage service delivery in functional silos. You need an enterprise approach to customer service, with the ability to manage the employees who are part of the service delivery process, regardless of their department or functional area.

Enterprise Feedback Management

Your customers interact with you using multiple channels. Now, you need to capture the voice of the customer across all channels – and connect the dots on their overall experience. Enterprise feedback management is a powerful means of collecting, analyzing and acting on customer feedback across all channels. It can enable you to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting.

Speech Analytics

Nothing can tell you more about your business than analyzing your customer calls. Call recordings can become a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. But the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis.

Voice Banking

VoiceWeb has leveraged the experience amassed in over ten years of designing and deploying of voice banking applications to the development a comprehensive Voice Banking Solution, affording users the ability to conduct all their banking transactions automatically and receive information and services over the phone via simple speech commands.

Voice Secure Authentication

VoiceWeb’s extensive portfolio also includes efficient speech-based authentication solutions which are successfully used for a broad range of applications such as caller authentication for voice portals, voice banking, voice commerce, password reset, access to private health records and generally whenever security is of high importance. Adding voice authentication to these applications may result in increased use of automated systems and reduced fraud, saving call center costs.

Social Engagement Platform

Your customers expect fast, friendly customer service through your social media channels. Your stakeholders demand efficient, cost-effective operations. And your employees crave the tools to do their job right. CX Social is the social engagement platform that meets all these needs.

SMS Banking

As a personalized end-user communication instrument, today mobile phones are perhaps the easiest channel on which customers can be reached on the spot, as they carry the mobile phone all the time no matter where they are. IRIS SMS banking module offers both push and pull messages and provides a robust, flexible and scalable operating environment. IRIS is built to be able to work in a multi-host banking environment and…

IRIS for Multi-Channel Notification

Multi-channel Outbound Communication enables a company to communicate efficiently and reliably any kind of information to its customers. Research has shown that proactive communication improves customer satisfaction and acceptance of a new product, service or technology. For any kind of situation, such as payment reminders, confirmations, notifications, informative or entertainment alerts, and corporate CRM campaigns, proactively communicating with customers improves customer satisfaction, reduces inbound calls to the contact center, thus…