The Microsoft Dynamics NAV 2009 server crashes sporadically

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.

If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.48

71,656

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.48

698,328

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.48

104,424

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.48

34,800

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.48

88,040

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.48

63,480

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.48

83,944

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.48

2,111,488

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.48

686,056

18-Nov-2009

20:58

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.30212.0

198,544

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.exe

6.0.30212.0

149,376

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.30212.0

100,256

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.30212.0

505,728

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.30212.0

337,808

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,644

19-Nov-2009

11:07

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.30212.0

1,963,904

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.types.dll

6.0.30212.0

563,064

23-Nov-2009

22:57

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

23-Nov-2009

23:03

x86

To replace these files, follow these steps:

Close the Microsoft Dynamics NAV RoleTailored client.

Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

Copy the files that you downloaded.

Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

Click Yes to overwrite the files in the directory.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

This problem does not occur on a standard database.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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