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Microsoft is not trying to fix XBox Live Reward points migration

There was a problem in the migration of the Microsoft Points, which apparantly put a lot of accounts in a "bizarre" state. There a few threads in the forum with supposedly fixes for it, which basically says: "buy games from your XBox", "redeem a gift card", "spend more money", "give us more money".

The support team apparently does not have any tool to fix the problem.

Reward team seems to be working in a silo, and different departments do not exchange information.

Seems renewal Gold status also does not credit rewards points, and VIP status.

These issues hurt the most faithful XBox customers, who spends money month after month, and try to get the best out of the XBox experience.

If you want Microsoft to take these issues seriously and commit resources to fix them, please sign this petition.

There are currently 100 threads per day opened by disappointed consumers.

Discussion

Zombie WoogumsI haven't received any rewards in a while. I've been gold for years, just got 12 months and I'm still not VIP...

Christian Colon1402594980June 12, 2014 1:43 PMHaving this problem since a tried to sign up a month ago. I have contacted MS via chat, email, forum, twitter and nothing. Costumer service is non existent. My first MS console and I'm totally dissapointed with their service.

9 months agoComments:
I haven't received any rewards in a while. I've been gold for years, just got 12 months and I'm still not VIP...

Russ Ingram, United States

10 months agoComments:
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Vince Atchison

10 months agoComments:
Well said, 'bizarre state', 'silo', 'no tool', exactly how I have been discribing it

ryan harrell

10 months agoComments:
sort it out

Christian Colon

10 months agoComments:
Having this problem since a tried to sign up a month ago. I have contacted MS via chat, email, forum, twitter and nothing. Costumer service is non existent. My first MS console and I'm totally dissapointed with their service.

Omar Gallegos

10 months agoComments:
What's wrong with Microsoft? How can they not fix this? And the support team is useless!

Josh Gray

10 months agoComments:
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