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Dealership Warranty Issues

I took my ST in to a local dealership for the axle seal leak. They called and said it’s not the axle seal, but my “aftermarket wastegate” (I don’t have one) that is leaking. Then when I get home from picking it up, I discover my passenger side rim has been curbed badly.

Any suggestions on how to deal with the dealer to rectify this? The paperwork I have when it was dropped off show no damage on the car.

I have a voicemail in with the service advisor and service manager, as I picked up the car 10 minutes before they closed and didn’t discover the damage on my wheel or read the tech notes till 30
minutes after.

I took my ST in to a local dealership for the axle seal leak. They called and said it’s not the axle seal, but my “aftermarket wastegate” (I don’t have one) that is leaking. Then when I get home from picking it up, I discover my passenger side rim has been curbed badly.

Any suggestions on how to deal with the dealer to rectify this? The paperwork I have when it was dropped off show no damage on the car.

I have a voicemail in with the service advisor and service manager, as I picked up the car 10 minutes before they closed and didn’t discover the damage on my wheel or read the tech notes till 30
minutes after.

1 Likes

A lot of curb damage can be repaired professionally without even removing the tire from the rim. Your dealer likely has a person who comes to the dealership. If it isn't made perfect, insist that they replace the wheel. If they don't take care of it, in lots of places you can file in small claims court for less than $100, and get your filing and service costs in addition to the cost of a new wheel. I would not put up with them jerking me around at all.

1 Likes

On the curbed wheel issue, I had the same exact thing happen when I went to my dealership for my first free service. Told them not to wash it since I knew they had a drive through wash in the back, did it anyways. I come to collect my car, do a little walk around to check it visually and there's a massive chunk of paint missing from my wheel. Hmmmm, wonder how that got there?

Took it up to the service manager, explained what happened, and had a wheel ordered for replacement within 10 minutes.

I'm sure if you take it up with the service manager they will do SOMETHING to fix it, but the place already sounds a little scummy..... Never know unless you try however. Hope everything is resolved for you mate!

1 Likes

Originally Posted by Smallu

On the curbed wheel issue, I had the same exact thing happen when I went to my dealership for my first free service. Told them not to wash it since I knew they had a drive through wash in the back, did it anyways. I come to collect my car, do a little walk around to check it visually and there's a massive chunk of paint missing from my wheel. Hmmmm, wonder how that got there?

Took it up to the service manager, explained what happened, and had a wheel ordered for replacement within 10 minutes.

I'm sure if you take it up with the service manager they will do SOMETHING to fix it, but the place already sounds a little scummy..... Never know unless you try however. Hope everything is resolved for you mate!

The factory ST Supplement that comes with the car (at least for a 2017) specifically states that automatic car washes with a track should not be used with the ST. I guess it's not surprising to learn that some dealers would have no clue about this explicit warning provided by Ford.

I learned to never rush picking up my... I learned to never go to the dealer for anything.

Esp from my VW and Audi experiences. I had to fight to get my wheel fixed and prove it was damaged by them with GOOGLE MAPS, which showed that they had a yellow curb in their ramp and my wheel has YELLOW paint on it. You can only imagine the rage I had, and Audi of America basically told me tough shit, too bad, poor baby, now suck it up its just a rim. I had the black optics package so the wheels were an expensive upgrade, and Audi charges over 600 a wheel or something crazy like that, but they were all like we can repair it, and did a shitty job 3 times, then I got tired of it, since I couldnt get AoA to back me and just took the wheel with a crappy finish and small marks on it. Probably never gonna get Audi again because of this experience.

The dealer is having me take the car to their body shop Friday to have the wheel repaired. Service manager did not return any calls. As for the "aftermarket wastegate" they claim I have, they advised they "go by what the tech says" and told me to try another dealer.