Keep up-to-date records to ensure information can be provided where appropriate.

Manage records systematically so they can be located easily.

Keep records for as long as they are required under a General Retention and Disposal Schedule in accordance with the NSW State Records Act 1998.

Ensure that your agency is able to access the records held by a contracted service provider.

4. Provide information

Provide all information to your Right to Information Officer in a timely manner so access applications can be processed quickly.

Remember to check not only your agency’s recordkeeping system, but other databases, filing or storage systems where the requested documents would likely be kept, or as guided. Don’t forget emails, notebooks, post-it notes and text messages.

Contact your Right to Information Officer if you have any questions about the process.

The IPC acknowledges and thanks the office of the Information Commissioner Queensland in the production of this resource.