Support

Need Assistance?

UbiStor Support provides a combination of U.S. based, flexible, technical support and e-support options to ensure 100% satisfaction with your UbiStor services, regardless of whether you are an enterprise or smaller company.

Our unique approach allows you to:

Access a team of Technical Support Representatives to report issues or get answers to questions

Visit our FAQ self-help website to research any time, day or night

Be notified of critical software updates, product enhancements and new releases

Track support ticket progress

Levels of Support

UbiStor has several support options that allow you to select support levels that align with your business requirements. We also provide specific Service Level Agreement (SLA) for every solution. This helps you maximize your productivity and lets you focus on your core business:

Standard Support

General phone and onsite support (local business hours) from the UbiStor Technical Help Desk.

Normal business hours

4 hour response / 3 day engagement

Designed for non-critical support

Premium Support

Premium Support provides 24x7x365 coverage, including holidays

Support to resolve issues immediately

One hour response and engagement

Designed for critical support

Solution Support

Includes solution certified Technical Support Engineers

Added level of support ensures quick and efficient issue resolution

All solutions come with multiple support options in order to align our response to your business requirements

Sales Support

Includes a dedicated UbiStor representative to ensure proper discovery and solution design

A vendor independent and best of breed approach ensures your business is provided the best options based on your specific parameters