The City of West Des Moines conducted its seventh DirectionFinder Survey in the Summer of 2016. This survey, developed and administered by the third party ETC Institute, assesses citizen satisfaction with the delivery of major City services. It also helps determine priorities for the community as part of the City’s ongoing planning process. The survey has been conducted approximately every other year since 2002, each time with a random sample of approximately 400 respondents. The results have a 95% level of confidence.