Booking Conditions

Please ensure that you read these booking and transport conditions, as well as the payments information page of our website. If you are an agent, please ensure that your client receives a copy of these booking and transport conditions.

Payments

Deposits are non-refundable.

Balance payments may be made in full by euro cash on arrival or by credit card up to 24 hours prior to arrival.

If you wish to cancel your booking prior to arrival, all that is required, is an email to confirm cancellation.

Non-show at airport, without prior cancellation, will incur a charge equal to a one-way journey booked.

Payment by debit/credit card must include a 4% card charge.

Booking Details

Check your confirmation to confirm the details of your booking are correct (only supply correct scheduled flight times) and contact us immediately if any details are not correct.

The vehicle will only collect the number of passengers booked. Please do not ask the driver to carry extra passengers, as this request will be refused.

It is important that we are supplied with a mobile contact number of at least one of the group, in case we need to contact you on arrival in Spain. This mobile should be switched on as soon as you arrive in Spain and also on the day of departure from Spain.

Arrivals

At Alicante airport your driver will be waiting in the arrivals hall with a banner with your name. The bus will be parked in the bus lanes immediately outside the arrivals. The bus area is the area below the arrivals terminal. At Alicante airport, clients should remain at their arrival terminal. Do not leave the building. If you do not see the driver, wait in the area next to the lifts.

At Murcia airport the driver will be waiting in the arrivals hall with a banner with your name and the bus will be parked in the bus lanes immediately outside the arrivals.

Luggage

We have no weight restrictions on luggage (within reason), however each paying passenger is allocated carriage of 1 suitcase and 1 hand luggage. Wheelchairs (we do not carry electric wheelchairs), prams and child buggies are carried free of charge.

Private accommodation rental, villas, apartments etc

Many rental accommodations are new and may not be available on maps or sat navs. If clients are being transported to holiday apartments, hotels, or residential accommodation, please supply a full address. When private residential accommodation, ask your rental company for comprehensive directions and these should be given to the driver on arrival.

Flight delays

Although we do check on-line information for flight arrivals, these are very unreliable. Please help us reduce drivers waiting time and our schedules by contacting us by text or call if your flight is delayed. Prior knowledge of the delay means we can reschedule another driver and vehicle if required to ensure you have no waiting time at the airport.

You will be aware of your own flight delay approx 3 hours before scheduled arrival in Spain , but we may not. Without prior knowledge of the delay, the driver may have to do another scheduled transfer before returning to the airport to collect you.

We do allow unrestricted time from your arrival for collecting luggage etc, but if you are delayed in Spain with lost luggage etc, please call us so we can inform the driver.

To ensure the comfort of all passengers

No smoking, food, coloured drinks or alcohol are allowed on vehicles. We understand that accidents happen, but the comfort of all passengers is our priority, and any damage, abuse or lack of respect for vehicles and drivers, is taken seriously.

Please ensure when travelling with young children, that extra care is taken in regards to sweets, chocolate, coloured drinks, chewing gum etc, as a charge of 50 euro is payable for serious cleaning in the event of spillage, damage or removal of stains on seats.

Drivers are instructed to check vehicles prior to passenger boarding and on delivery of passengers.

Incorrect bookings

We do not accept responsibility for information passed to Autocares Y Taxis being incorrect, neither are we responsible for checking that flight details etc are correct at the time of placing a booking.

The flight information we request is only for checking on the day of arrival for delayed or cancelled flights, as well as confirming with the client the collection time for their return journey to ensure punctual collections.

In all cases, vehicles are scheduled as per the instructions supplied by the client.

The client must ensure that the information we are given is correct, such as scheduled flight times, airports, destinations, passenger numbers etc.

If incorrect bookings are only discovered when the vehicle arrives for collection, the client is responsible for any extra costs involved, such as another vehicle returning on another day or later time. Extra cost for returning vehicle is equal to a one-way journey booked.

The Costa Blanca has 2 airports and covers a vast area with golf courses and resorts approx 350 km apart from north to south. The logistics of timed collections are scheduled, with vehicles travelling many km’s from one location to another.

We cannot guarantee transport for incorrect bookings and it may not be possible to change our schedules or allocate a vehicle at short notice. In those cases, the clients will have to wait until the scheduled collection time or should organise alternative transport. We are not responsible for extra costs incurred and our cancellation charge will apply for last minute cancelled bookings.