Custom Mail Solutions

Work with a mail services provider you can trust.

We have spent the last 30 years customizing and delivering efficient, effective and innovative mail services to the world’s leading Fortune 500 organizations, Am Law 100 firms and government agencies. Today, we hold one of the greatest market shares in custom mail solutions: managing over 1,100 mail centers across North America.

Key Benefits

A holistic approach

As an end-to-end managed services provider, we have the unique ability to integrate related mail services, which drives productivity and cost efficiencies in your mail center. We can manage the entirety of your mail workflow inclusive of design consultation, print production, fulfillment and distribution, simplifying and connecting both your inbound and outbound mail process, for full chain-of-custody.

Risk mitigation

Through a strategic mix of people, lean Six Sigma processes and innovative technologies, we can help your organization reduce its overall operational risk. By integrating your mail workflows, you can eradicate inefficiencies, increase visibility and decrease the chance of manual errors.

Complete Mail Outsourcing

Approximately 75% of the mail centers we analyze have the potential to be right-sized in order to maximize resources and real estate. Our custom mail solutions are developed to scale as your business grows. We start by assessing your existing footprint, inclusive of on-site staff, equipment and operations. We utilize the right mix of mail processing technology, people and proven processes to achieve the most efficient mail solution.

Inbound Mail Management

In the average mail center, approximately 65% of labor is stuck sorting incoming and interoffice mail. This sorting process is typically manual and time-consuming, diverting attention away from core, revenue generating work. By integrating the receipt of inbound mail with content extraction, document scanning, and distribution, we can save you time as well as increase your visibility, improve delivery and reduce mail vulnerabilities. We will set up a system to manage your inbound mail through secure mail solutions, digital mail integration and accountable mail management services.

Outbound Mail Management

Leveraging postal best practices, we manage all of your outbound mail processing needs, inclusive of address management, mail presort, international and hazardous mail shipping and return mail automation. Investing an end-to-end provider to manage your entire outbound mail process reduces your risk of mail mix ups and compliance violations, which can add money back to your bottom line. Allow us to help you get your communications in front of your customers faster, and for less.

Innovative Mail Technologies

Support your mail center operations with integrated technology.

Novitex integrates each mail operation with state-of-the-art technology to achieve workflow optimization and cost efficiency. We create accountable mail flows by using the right technology and tracking applications – specifically chosen to fit your needs. More data provides insight to make informed decisions regarding your mail operation, so we can work with you to continuously improve our efficiency while providing superior service.

Leverage the synergies between our solutions.

Off-site Print Production

At our Document Solution Centers, we offer a complete suite of print production solutions from paper to digital. We can accommodate your scanning, printing, finishing and fulfillment projects with speed and accuracy.

Christine J. Erna

Director of Postal Solutions

Leading a team of postal experts, Christine J. Erna has more than 25 years of experience in direct mail marketing, design, analysis, USPS compliance and training, including 18 years with the USPS as a mail piece design analyst. She combines extensive knowledge with Six Sigma process strategies to help improve end-to-end mailing processes. She is a well respected speaker and thought leader in the mailing industry, having presented multiple times at MailCom and National Postal Forum. She also is an active contributor to Mailing System's Technology, DMNews and other notable trade publications.

She previously worked at the USPS, where she obtained extensive experience in managing address quality, mail production, postal rates, USPS regulations and technology. Erna also served as the Director for Mailing and Fulfillment Services at Concord Litho.

Looked to as the industry expert, Erna frequently contributes bylines to various media publications. She most recently has written for Direct Marketing and Government Computer News. She also is a frequent speaker at industry events, such as the National Postal Forum.

She also maintains certifications as a Mailpiece Design professional, Address Quality specialist and IMB Specialist and also received a certificate in Marketing from Merrimack College.

It is essential to partner with service providers who can prove their dedication to protecting valuable and sensitive information through certificates, protocols, adherence to federal laws, and proven track record of doing the right thing.​

​As a business mailer, Exela Technologies celebrated the historic postal rate cut last year as the exigent rate hikes expired. That celebration will be short lived if the USPS has its way with Congress and the Postal Regulatory Commission (PRC).