The safeguarding of premises through the monitoring of entrance and exit points has traditionally been a very manual aspect of security. Human operators have been relied on to make decisions about who to admit and deny based on levels of authorization and the appropriate credentials.
The access control business, like many industries before it, is undergoing its own digital transformation
But the access control business, like many industries before it, is undergoing its own digital transformation; one where the protection of premises, assets and people is increasingly delivered by interconnected systems utilising IoT devices and cloud infrastructure to offer greater levels of security and protection.
Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors.
These systems, connected through the cloud, can be customized and scaled to meet the precise requirements of today’s customer. And it’s the ease of cloud integration, combined with open technologies and platforms that is encouraging increasing collaboration and exciting developments while rendering legacy systems largely unfit for purpose.
Remote management and advanced diagnostics
Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution.Cloud technology and IoT connectivity means remote management and advanced diagnostics form an integral part of every security solution.
For example, as the world faces an unprecedented challenge and the COVID-19 pandemic continues to cause disruption, the ability to monitor and manage access to sites remotely is a welcome advantage for security teams who might otherwise have to check premises in person and risk breaking social distancing regulations.
The benefits of not physically having to be on site extend to the locations within which these technologies can be utilised. As an example, within a critical infrastructure energy project, access can be granted remotely for maintenance on hard to reach locations. Advanced diagnostics can also play a part in such a scenario.
When access control is integrated with video surveillance and IP audio, real-time monitoring of access points can identify possible trespassers with automated audio messages used to deter illegal access and making any dangers clear. And with video surveillance in the mix, high quality footage can be provided to authorities with real-time evidence of a crime in progress.
Comprehensive protection in retail
The use of connected technologies for advanced protection extends to many forward-looking applications. Within the retail industry, autonomous, cashier-less stores are already growing in popularity. Customers are able to use mobile technology to self-scan their chosen products and make payments, all from using a dedicated app. From an access control and security perspective, connected doors can be controlled to protect staff and monitor shopper movement.
Remote management includes tasks such as rolling out firmware updates or restarting door controllers, with push notifications sent immediately to security personnel in the event of a breach or a door left open.
Remote monitoring access control in storage
In the storage facility space, this too can now be entirely run through the cloud with remote monitoring of access control and surveillance providing a secure and streamlined service. There is much to gain from automating the customer journey, where storage lockers are selected online and, following payment, customers are granted access.
Through an app the customer can share their access with others, check event logs, and activate notifications. With traditional padlocks the sharing of access is not as practical, and it’s not easy for managers to keep a record of storage locker access.
Online doors and locks enable monitoring capabilities and heightened security for both operators and customers. The elimination of manual tasks, in both scenarios, represents cost savings. When doors are connected to the cloud, their geographical location is rendered largely irrelevant.
Online doors and locks enable monitoring capabilities and heightened security for both operators and customers
They become IoT devices which are fully integrated and remotely programmable from anywhere, at any time. This creates a powerful advantage for the managers of these environments, making it possible to report on the status of a whole chain of stores, or to monitor access to numerous storage facilities, using the intelligence that the technology provides from the data it collects.
Open platforms powers continuous innovation
All of these examples rely on open technology to make it possible, allowing developers and technology providers to avoid the pitfalls that come with the use of proprietary systems.
The limitations of such systems have meant that the ideas, designs and concepts of the few have stifled the creativity and potential of the many, holding back innovation and letting the solutions become tired and their application predictable. Proprietary systems have meant that solution providers have been unable to meet their customers’ requirements until the latest upgrade becomes available or a new solution is rolled out.
This use of open technology enables a system that allows for collaboration, the sharing of ideas and for the creation of partnerships to produce ground-breaking new applications of technology. Open systems demonstrate a confidence in a vendor’s own solutions and a willingness to share and encourage others to innovate and to facilitate joint learning.
An example of the dynamic use of open technology is Axis’ physical access control hardware, which enables partners to develop their own cloud-based software for control and analysis of access points, all the while building and expanding on Axis’ technology platform.
Modern access control solutions range from simple card readers to two factor authentication systems using video surveillance as a secondary means of identification
Opportunities for growth
Open hardware, systems and platforms create opportunities for smaller and younger companies to participate and compete, giving them a good starting point, and some leverage within the industry when building and improving upon existing, proven technologies.
This is important for the evolution and continual relevance of the physical security industry in a digitally enabled world.
Through increased collaboration across technology platforms, and utilising the full range of possibilities afforded by the cloud environment, the manufacturers, vendors and installers of today’s IP enabled access control systems can continue to create smart solutions to meet the ever-changing demands and requirements of their customers across industry.

On November 2019 in Stockton, California, surveillance footage found that vandals shot out glass windows and doors in many places in a small business complex (FOX40). The intruders broke in only to leave with nothing, proving their intent was solely to vandalize the property. Meanwhile, it was reported that a trio of ATM thieves struck around 9 times across many different locations inside Brooklyn and Queens within just over a month in fall 2019 (ATM Marketplace).
On average, the cost of vandalism to SMB is around $3,370 per incident (US Small Business Administration), including a staggering 692 vehicle vandalism claims per day. Likewise, the average cost of theft to SMB is about $300 per shoplifting incident and $1,500 per employee theft incident, which accounts for 38% and 34.5% of all theft instances, respectively (National Retail Security Survey).
High-performance artificial intelligent systems can automate the monitoring tasks
Vandalism and theft have proven time and time again to be inconvenient and deconstructively harmful towards SMB. However, these financial burdens can be prevented with the use of the right security system. AI-based security systems with Deep Learning contain many features that many SMB owners find advantageous in their pursuit to stop unwarranted and unwanted money loss.
Intrusion and loitering detection
The first of many features that can help with vandalism and theft prevention is Intrusion Detection. High-performance artificial intelligent systems can automate the monitoring tasks for high-risk sites to provide a high level of security and security personnel monitoring efficiency. Traditional intrusion detection systems detect objects based on size and location, but they do not recognize the type of objects.
Now, Intrusion Detection (Perimeter Protection) systems with cutting-edge, built-in AI algorithms to recognize a plethora of different object types, can distinguish objects of interest, thus significantly decreases the false-positive intrusion rate. The more advanced AI-based systems, like those we offered at IronYun, enable the users to draw ROIs based on break-in points, areas of high-valuables, and any other preference to where alerts may be beneficial.
Similarly, AI Loitering Detection can be used to receive alerts on suspicious activity outside any given store. The loitering time and region of interest are customizable in particular systems, which allows for a range of detection options. Advanced loitering detection software as such can detect and trigger real-time alerts for both people loitering and/or vehicles that are illegally parked in certain areas of interest. A benefit, which only certain advanced systems contain, is the ability to send trigger actions to 3rd-party systems in reaction to receiving an alert of loitering and/or intrusion detection. These trigger actions can be set to contact authorities immediately and/or trigger a scare tactic alarm or announcement to intruder/loiterer.
Certain Face Recognition and License Plate Recognition software can record individual people/vehicles
Face and license plate recognition
In addition to the activity detection solutions, certain Face Recognition and License Plate Recognition software can record individual people/vehicles and use pre-configured lists to identify particular faces or plates that may be of interest, such as those in watchlists. These systems can also enable the users to upload images of faces not in the lists and search for them in the camera recording. For instance, if a person is detected several times loitering outside a store, one may save one of the detection photos into the watchlist, and set up an alert when said face is recognized again outside the building in the future. The alerts will help to deter and prevent vandalism or theft, and notify the authorities to the scene before the troublemaker completes the act. The main attributes of high-performance Face Recognition systems which maximize assistance with vandalism and theft management include:
Face match rate > 90% with good camera angles and lighting.
Processing multiple streams and multiple faces per image.
Live face extraction and matching to databases of thousands of faces within 3 seconds.
State-of-the-art AI security software with Deep Learning allows the user to no longer need to install special LPR cameras
If the watchlist individual is wearing a mask or their face is not in view of the camera, their license plate may be a good indicator. If a particular car is detected several times loitering in the parking lot or street outside a store, the user can set the alerts for such car to get notified in the future. With an AI solution like this, common street cameras should be equipped with LPR capabilities. So, state-of-the-art AI security software with Deep Learning allows the user to no longer need to install special LPR cameras.
high-performance alert mechanisms
A high-performance AI solution, in addition to having high accuracy, should be able to:
Easily integrate with 3rd-party systems
Work well with all ONVIF IP cameras including infrared and thermal ones (for Intrusion detection)
Analyzes video streams in real time and trigger alerts within a few seconds
Send alerts to multiple VMSs, connect with signaling devices such as loud speakers or flashing lights
Send email notifications to security staff and police departments
Send notification on mobile device using AI NVR mobile app
Maintains a record of all alerts to provide evidence of intrusion and loitering instances for police and insurance agencies.
To assist in theft and vandalism prevention, AI-based security systems with deep learning will do all of the tedious work for you. Their low cost and high performance also make them the most accessible security solutions in the market with large return on investment. Stopping crimes is a difficult, ongoing challenge, but with the right AI software, business vendors and police departments can do so with more ease.

There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimization easier.
In most cases, digital transformation will fundamentally change how an organization operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise.
Enhancing business operations
We’re increasingly seeing devices become smarter and better able to communicate with each other
These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading.
We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked.
Analytics-Driven solutions
The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more.
As the data from each of these sensors is collected and analyzed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology.
Physical security systems
We can expect to see the conversations regarding data privacy and security increase as well
As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organizations are using for enhancement and improvements is comprehensively protected from unauthorized access.
Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future.
Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality
Automatic security updates
Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organizations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols.
As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible.
IoT-Connected devices
Hackers wishing to do harm will stop at nothing to break into IoT-connected devices
Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market.
Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept.
Providing critical insights
The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities.
Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches
Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements.
Physical security market
The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved.
Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organizations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.

Motorola Solutions, announces a number of additions to its video security and analytics portfolio. These security solutions are designed to support organizations as they explore options for moving staff safely back into their offices or facilities. The offerings focus on the key elements of safety and security around COVID-19, including prevention, protection and response.
“Enterprise organizations are exploring the best way to return back to the workplace, where ensuring the safety and security of their employees and customers is paramount,” said John Kedzierski, Senior Vice President, Video Security & Analytics at Motorola Solutions.
Intelligence of AI-Powered analytics
“Our customers have asked how our solutions can help mitigate the potential impacts of COVID-19 as they re-open their facilities, so we've developed a suite of applications that leverage the unique capabilities of video with the intelligence of AI-powered analytics.” Motorola Solutions’ video security and analytics portfolio will offer Avigilon security cameras with analytics to help organizations keep employees safe through the adherence of health guidelines around protective face masks and physical social distancing.
These solutions combine the power of video and the intelligence of AI-powered analytics to collect visual footage and statistical patterns on where social-distancing protocols have been breached and where individuals are not wearing a face mask. Through Avigilon Control Center (ACC) video management software, organizations can be notified if guidelines are not observed and can quickly make informed decisions to address the situation.
Physical access security
The combination of physical access security and video footage can provide important insights
The analysis increases employee safety by equipping organizations with the insights they need to implement measures that facilitate better compliance with health guidelines. The safety and security of front-line workers is a top priority for employers. Essential workers who face the risk of aggression and contamination may be equipped with Motorola Solutions’ body-worn cameras, so they can experience peace of mind, knowing that they have a direct link to security personnel at all times.
Wearing these devices allows employees to verbally notify others that their actions are being captured on camera, which can often de-escalate a heated situation. As employees look to safely move back into the workplace, Motorola Solutions’ contact tracing capability can help deter the spread of COVID-19 in an organization’s offices or facilities. The combination of physical access security and video footage can provide important insights.
Responsible use of analytics
The new Identity Correlation Report helps employers better understand where an individual who has tested positive for COVID-19 has been, and which doors that person may have accessed within the workplace.
By using this capability with Motorola Solutions’ Avigilon Appearance Search™ technology and Identity Search, security operators are able to add an extra measure of safety by generating timelines and video clips of the individual’s pathway throughout the premises, also showing who they may have been in contact with. These prevent, protect and response capabilities embrace Motorola Solutions’ commitment to the responsible use of analytics, as well as individual privacy rights.

Desert Highlands – the acclaimed luxury golf club and community in the stunning Sonoran Desert of North Scottsdale – has updated the community’s security system, installing the state-of-the-art Avigilon Surveillance System. The upgraded security system at Desert Highlands includes 55 new IP cameras installed throughout the property.
Other features of the system include new technology that allows the Desert Highlands security team the ability to locate vehicles or people with specific description criteria, and an appearance search feature that can recognize individuals based on various descriptions.
High quality video surveillance footage
Typically, a luxury club and its community homeowners’ association’s security systems are not connected
Avigilon Security Solutions are designed as easy-to-use software and hardware IP network products that include image capture, analysis, storage, transfer and playback of high quality video surveillance footage with visually lossless compression (no perceptible loss of visual detail), and electronic access control management. Typically, a luxury club and its community homeowners’ association’s security systems are not connected.
With the Avigilon Surveillance System at Desert Highlands, the two security components are completely integrated with one another, which provides additional security measures and more proficiency.
Safe and comforting
“We wanted to transform our surveillance system at Desert Highlands to something more sophisticated and efficient, and the highly touted Avigilon surveillance system matched our needs,” says General Manager Monty Becton. "Providing our residents and members peace of mind and ensuring the Desert Highlands experience remains safe and comforting are our ultimate priorities.”
Desert Highlands’ energetic lifestyle consistently draws discerning families and active Boomers in equal measure – golfers, tennis enthusiasts, pet lovers, and health and wellness enthusiasts. A full social calendar allows residents to also fully enjoy this peaceful community.
New irrigation system
During the Coronavirus pandemic, Desert Highlands offers a pantry for its members and residents, where they could buy essentials (paper items, disinfectant, bread, milk, cheese, deli, proteins, beverages, etc.) from the club without leaving the confines of the community. The club carefully packages the items and either has them delivered to their houses or places the groceries in front of the clubhouse for pick-up.
Stretching to over 7,100 yards, the Desert Highlands golf course recently underwent a $7 million renovation project that included refurbishing every bunker, restoring the 13th hole to its original design, installing a new irrigation system and updating cart paths.
Premier tennis tournaments
Noted ATP player Nick Kyrgios considers Desert Highlands’ grass courts “better than Wimby [Wimbledon]”
The splendid golf course offers a challenging, but fair test, and striking views of Pinnacle Peak and the lights of the Valley spread across the horizon in the distance below. Desert Highlands was the first design in Arizona by Jack Nicklaus, and immediately set the bar for desert golf experiences, not only in Scottsdale but statewide and nationwide. Nicklaus, Gary Player, Arnold Palmer and Tom Watson have walked these fairways, as Desert Highlands was host site of the first Skins Game in 1983.
Just as impressive is Desert Highlands’ Racquet Club, which sports 13 tennis courts featuring all three Grand Slam surfaces – grass, clay and hard. The Racquet Club annually hosts one of the premier tennis tournaments found anywhere – the USTA Southwest Grass Court Classic. Noted ATP player Nick Kyrgios considers Desert Highlands’ grass courts “better than Wimby [Wimbledon].”
State-of-the-art security system
Desert Highlands also boasts a 7,700-square-foot Wellness Center, an 18-hole professionally designed putting course and a spacious dog park. Inside, the club provides residents peace of mind with a state-of-the-art security system, professionally trained security personnel, visitor control and access, and other protection amenities.
Among the acclaimed residential services that truly pamper residents and meet their specific needs – shipping and transportation assistance, pool and spa maintenance, auto detailing and other customized services.

Motorola Solutions, a global pioneer in responsible video analytics, announced the newest addition to its video security and analytics portfolio, Avigilon Control Center (ACC) 7.6. ACC™ 7.6 is the company’s most recent video management software release, enabling enterprise customers to better monitor their facilities through new AI-powered facial recognition features and analytics.
The introduction of this technology is a part of Motorola Solutions’ ongoing commitment to creating state-of-the-art solutions that address enterprise safety needs while safeguarding individual privacy rights and enforcing the responsible use of analytics and data management.
Facial recognition capabilities
In keeping with this commitment, the new video management capabilities in ACC 7.6 include robust controls to govern the retention and accessibility of watch list data, the ability to create and manage multiple watch lists from within ACC and the option to upload reference images to a watch list. These features are built into the solution natively, meaning that the technology is developed and owned by Motorola Solutions as opposed to a third-party vendor.
In addition, the new facial recognition capabilities do not make consequential decisions or initiate actions on their own. The data that are entered and saved in the watch lists are managed and maintained by the enterprise customers employing the technology.
Vigilance across school campuses
“When leveraged responsibly, facial recognition is an incredibly powerful tool that can assist in numerous ways, including helping enterprise organizations make better informed decisions that empower them to respond to events proactively,” said John Kedzierski, senior vice president, Video Security Solutions, Motorola Solutions. “For our enterprise customers, we believe potential facial recognition matches should always be assessed and verified by a trained specialist who can then determine whether further investigation or action is necessary.”
ACC 7.6 features Unusual Activity Detection analytics that provide site-wide intelligence
For example, with the heightened vigilance across school campuses, district officials are able to employ the technology to ensure that anyone deemed a threat to the students and staff on campus has their photo added to the system. When there is a face match made against the watch list, the school’s security operators receive a notification so that they can take proactive measures to assess the situation and ensure the safety of students and staff.
Unusual Activity Detection analytics
In addition to new watch list and facial recognition capabilities, ACC 7.6 features Unusual Activity Detection analytics that provide site-wide intelligence with the ability to recognize out-of-ordinary activity such as unusual speed of movement or location of people or vehicles. This edge-based intelligence distinguishes between typical and abnormal events by continuously learning what usual activity might be for a scene over time.
For example, if there is an individual running through a crowded mall, a security guard could be alerted in Focus of Attention to locate where the individual is and take measures to understand the situation. ACC 7.6 is ONVIF Profile G compliant and will be available for preview at Motorola Solutions’ first-ever virtual showcase taking place March 18-20, 2020.