Welcome to Coachmans Medical Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

The NHS has launched the NHS App with access to your record included

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

We are now recruiting!

Flu Vaccinations

Call the surgery from October to arrange an appointment or book online now!

Evening and weekend access to GP appointments

GP appointments are now available during the evening and at the weekend for people registered with a GP in Crawley.

This means that both routine and urgent appointments are available at a local hub during weekday evenings and on a Saturday and Sunday, to make sure local people get the health help and support they need.

NHS Crawley CCG, working in partnership with local patients and clinicians, designed the service. The appointment hubs are run by Alliance for Better Care Ltd, the local GP Federation.

How to book an evening or weekend appointment at a hub

Appointments can be booked through your own GP practice in the normal way, during normal opening hours.

Clinicians working at the hubs will be able to access your medical records with your agreement. You will be asked before any information is shared and can decline if you wish.

Your help to design this new service

In preparation for this additional, improved access to GP care, we sought the views and experiences of local patients and the public through a survey. The results can be found here:

Call NHS 111 if you urgently need medical help or advice but it's not a life-threatening situation. You can also call NHS 111 if you're not sure which NHS service you need.

Call 999 if someone is seriously ill or injured and their life is at risk.

Visit a walk-in centre, minor injuries unit or urgent care centre if you have a minor illness or injury (cuts, sprains or rashes) and it can't wait until your GP surgery is open.

Ask your local pharmacistfor advice – your pharmacist can give you advice for many common minor illnesses, such as diarrhoea, minor infections, headache, travel advice or sore throats.

Make an appointment with your GP if you are feeling unwell and it is not an emergency.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Training

The clinicians of the practice occasionally attend training organised by the local CCG to keep themselves up to date with the latest requirements. On these days the practice is closed for the afternoon with urgent cover by NHS 111 organised by the CCG.

Training Practice

Coachmans Medical practice has been approved for GP and medical student training and each year one or more fully qualified doctors with experience in hospital medicine may spend time with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team.

How are we doing?

The NHShas carried out a survey of all practices and Coachmans has performed highly in the Crawley CCG group.

The practice was recently inspected by CQC (Care Quality Commission) and we are pleased to report that we received a GOOD rating from them. If you wish to see the report please click the link above.

Complaints and Compliments

If you have a complaint or concern about the service you have received from the doctors or any staff working at the practice, please let us know. We operate a practice complaints procedure as part of a National Health system for dealing with complaints. Our aim is to try and give you the highest possible standard of service and we try to deal swifty with any problems that may occur. Please follow this link for the practice complaints procedure. If you have any queries regarding the process you would like to discuss further, please contact the practice manager, Sarah Ruse on 01293 583320.

We are continually overwhelmed with the number of compliments we receive at Coachmans and really appreciate the time and effort our patients take to do this. It is a great morale booster to those who are on the receiving end as well as the team as a whole so please do keep them coming!

Why does the receptionist need to ask what's wrong with you?

The receptionists are members of the practice team and it has been agreed that they should ask patients 'why they need to be seen'. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate medical professional at the most appropriate time. Reception staff, like all members of the team, are bound by confidentiality rules.