This article was last updated on the May 2, 2018.
In this article we'll take some time to discuss product validation in X, Pro and the benefits that come along with it. You do not need to validate your product in order to continue using it (will simply need to update the theme manually), however doing so will unlock many great features including automatic updates and access to Extensions. Without further ado, let's get down to it!
What is Product Validation?
With regards to X, Pro and Corne…

This article was last updated on the February 28, 2018.
Before updating, please read through this article. If you're having an issue after updating, we would advise double-checking the points below.
Update Cycle
Whenever a major update is released, we start by making it available on your Dashboard page for download. This can be used for new installations, or manual updating. The release is pushed to automatic updates after some time which allows us to address and potential issues that weren…

First - my 'Apex Dashboard' doesn't look like this screenshot. I get a dropdown menu next to my account icon - and select 'Licenses' (https://theme.co/apex/licenses) where I have entered my themeforest 'Item Purchase Code:'

Then, back on my WP dashboard - When trying to validate, I get the error "Could not establish connection. Please ensure your firewall is not blocking requests to theme.co" NOTE, it asks for an 'API Key'

I am on an old server... I had moved this site to a new server (getting ready to install https, etc) but the move didn't work - I had all sorts of issues with the website (couldn't upload images, update plugins, menu links didnt work, etc).

So, I've re-delegated it back to the old server, the site 'works' - and I've started the process of updating everything before moving it to the new server again

And - as noted, this theme was purchased 2-3 years ago - but I do not have access to the account that made the purchase so I bought it again.

No, validation does not require SSL. Would you mind giving us WordPress Admin access to your old and new hosts so we could compare the working site with the site with issue. Please post the credentials in a secure note.

Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

When moved (via Cpanel) to the new server - I couldn't see media files, copy up media files or update plugins. Host said it was the WP settings - tried to fix it. Then the menu links stopped working - so I changed the nameservers back to the old server.

This article was last updated on the May 12, 2018.
Themeco requires product validation to provide automatic updates for X or Pro and their extensions. One of the primary points of failure is that your server is unable to talk to our server and check for updates, or list available extensions.
Common error messages
You may encounter one of these error messages.
Could not establish connection. Please ensure your firewall is not blocking requests to theme.co
Could not retrieve extensions l…

NOTE Also - the new host said the "upload path for your media in your database was not set at all. " which is why the website did not work on the new server (when they tried to fix, the menus stopped working)????

This article was last updated on the February 28, 2018.
Before updating, please read through this article. If you're having an issue after updating, we would advise double-checking the points below.
Update Cycle
Whenever a major update is released, we start by making it available on your Dashboard page for download. This can be used for new installations, or manual updating. The release is pushed to automatic updates after some time which allows us to address and potential issues that weren…