You know what they say: you never get a second chance to make a first impression. These days it's most likely that impression will be online. In this piece, we consider the top five mistakes businesses make online that leave a bad taste in customers' mouths.

Thomson Reuters Web of Science Joins Serials Solutions Summon Service

Thomson Reuters will participate in Serials Solutions' Summon Web-scale discovery service, allowing records from Web of Science to be indexed by the service and enabling citation counts to appear in search results for subscribing customers. Summon search results for customer libraries will also include an option for users to view the citing items and link directly to them in Web of Science. The Summon service, which was released in July, provides single search box access to the breadth of library collections, from books and videos to e-resources at the article level.