Great location, my room had no windows and I could feel individual springs in my mattress. Very kind and helpful owners

Escrito el 04 marzo 2016

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2,0

Jason de Vietnam

Viaje en pareja

Estándar

1 noche in enero de 2016

Worst night in vietnam”

We booked at this hotel when we arrived they said they were full so said they would get a room at their friends hotel which was the biggest piece of crap we have seen in Vietnam it was late so we had no option but to say the night worst hotel ever
Left as soon as we woke up

Escrito el 24 enero 2016

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3,0

Kate de Reino Unido

Viaje en pareja

Estándar

1 noche in enero de 2016

Left as soon as we walked in”

We are not picky travelers, but had to check in to a neighboring hotel the next day. The bed is just spring with a thin layer on top, and the shower is a shower head attached to the sink, so you almost bathe on top of the toilet. Further, the door is barricaded at night which did not make us feel safe.

Escrito el 08 enero 2016

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6,0

Sotheapanha de Camboya

Viajero solo

Estándar

2 noches en diciembre de 2015

The owner is nicely welcomed ”

The hotel quite old and not comfortable but the thing I love is the owner is really friendly and helpful

Escrito el 05 enero 2016

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9,3

Ana de Singapur

Viajero solo

Estándar

2 noches en diciembre de 2015

Will Definitely Stay Here Again”

Hospitality of the Owner, Location, Value for Money

It was my first time to do a solo backpacking trip in a country that I have a language barrier. But it went on very smoothly because the owner Chien Roan took care of everything! He was very quick to reply to my enquiries thru email even before I arrived there. He arranged for me the reasonable priced- airport services and even my tours to Sapa and Halong Bay. Staying there felt so "homey" ;)When I first arrived there , one of his first greetings was "Thank you for visiting my country!" ( I have to mention this coz I am fond of the people who are proud to show you their home country.) He gave me safety tips for my stay in Vietnam - and his wife even offered to show me around the way thru the night market/ Hoan Kiem Lake . And a plus was their cute red-cheeked children (sorry to include this but cant help it coz I just love children!)The place is perfectly in the Old Quarter and the night market is just few minutes walk away.The place is also very cheap - so with all the services received - it's like being hosted by a local family and not by a hotel :) .

Escrito el 02 enero 2016

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7,3

Marie de Francia

Viaje en pareja

Deluxe

3 noches en noviembre de 2015

Very friendly and helpful ”

Great location for this guesthouse. Lovely family. Good advises

We do recommend this guesthouse for the location in Hanoi. Everything is walking distance! The family organise tours as well.

Escrito el 04 diciembre 2015

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5,3

Alessia de Italia

Viaje en pareja

Estándar

2 noches en noviembre de 2015

Good location - that's it”

Location, location and location

When I booked this hotel and read all the great reviews, I did expect much more.
Rooms are full of dust, but bed sheets are clean. The first night we have just been provided by one towel and no sheets, I had to take them from the other room. We slept on the 3rd floor and then two nights in the room on the ground floor, hopefully in this one the a/c was less noisy (we had to switch it off in the first room 'cause we couldn't sleep).
Bathroom is small, and not very clean.
Mattresses are not comfortable at all and a/cs are super noisy.
Also, we had the same breakfast for 3 days, and even if you tell them the time you'd like to have it, you have to wake up and wait for 20 minutes.
Family is nice, but not very friendly, as they were mainly trying to sell us their tours, this was the onyl reason why they were talking with us. They didn't tell us anything about places around or where to go.
Location is very good though.

Escrito el 25 noviembre 2015

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5,7

Hoang de Vietnam

Viajero de negocios

Estándar

1 noche in noviembre de 2015

Good location”

good location, price and staff

The room electric is bad, it turned off suddenly and need to fix sometimes. The bed is so noisy when moving on it. The air condition sounds so loud when running

Escrito el 18 noviembre 2015

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8,7

Christian de Reino Unido

Viajero solo

Estándar

5 noches en noviembre de 2015

Good stay”

Staff, Value, locatipn

Verygood and relaxed stay

Escrito el 12 noviembre 2015

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9,3

FELICITY de Reino Unido

Viajero solo

Estándar

4 noches en noviembre de 2015

Fantastic friendly hotel in Hanoi!”

The owners; the owners; the owners

I would recommend to anyone seeking a great friendly hotel in an excellent location to consider the Hanoi Advisor Hotel. This is based almost entirely on the wonderful family who run this hotel. They responded to all my questions and were so friendly and helpful. I believe they went well over and above what I would normally expect. This made my time in Hanoi really special and I will not forget it.
The location of this hotel is also excellent with some really good restaurants nearby. I found my room clean and comfortable. Excellent value for money - thank you for a great time in Hanoi!

Escrito el 10 noviembre 2015

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3,3

Keiichi de Japón

Viaje en pareja

Estándar

6 noches en octubre de 2015

Terrible days.”

Terrible days.
We were staying the room which has no window. so dark. sharp spring inside bed were sticked out, beside bed were almost broken as too soft to sustain its shape. so asked owner to change bed or room, but all they did was only add more mattress. that didn't make sense at all.
shower room were stinky, and shower stopped during my wife having. then They said us to wait for 10min to repair it. but never come. so I had to come down to see them again.... they enjoyed eating dinner. I was only surprised. they just let it go.
and after laundry serves. you should check that all your cloths is correctly come back. sometimes they hand in another guest's cloth to you.
We never recommend people to stay here anyway. my english may not be easy to understand, but I should report people about experience we had. hope everybody can understand.
部屋は汚い。ベッドからスプリングが突き出ていてとても危険だった。バスルームがとにかく臭い。シャワーが止まる。直すから10分待ってくれと言ってから30分は直らなかった。最終的には逆ギレ。
洗濯物も全部返ってこない上、他の逆のものまで混ざっちゃってる始末。それを言ってもなかなか信じない。そしてやはり逆ギレ。オーナー、特に夫の方が幼稚で呆れるしかなかった。ネットで1週間予約したのをとにかく後悔しました。もうここには2度泊まらないでしょう。良いことが書ければ幸せですが、これからもこのような目に合う日本人が少しでも減るならと思い、このように書かせて頂きました。

Escrito el 07 noviembre 2015

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8,7

Geoffroy de Singapur

Viajero solo

Estándar

1 noche in octubre de 2015

good value for money in the old town”

- great location, friendly family, good deal

I enjoyed my stay very much. For the price, the rooms are pretty clean and conveniently located (some do not have windows). The family is welcoming, the 2 kids very cute and they can arrange many trips (though I did not use that service - except for a train booking to Hai Phong for which I paid 225k vnd - it costs 65k vnd but the service, advice and free transport to the station kind of justify it). I would definetly recommend it as good value for money.

Escrito el 28 octubre 2015

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10,0

Oshin de Corea del Sur

Viaje en pareja

Estándar

1 noche in septiembre de 2015

Repeat visiting”

It sited at main street of hot spot for tourists. Very convenient to stay and travel the hanoi city.

Not luxurious hotel but very comfotable as my home.
The owner couple is very kind and sincere as my family.
It was my second visiting and felt like return home.

Escrito el 13 septiembre 2015

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10,0

Oshin de Corea del Sur

Viajero solo

Estándar

1 noche in mayo de 2014

Convenient & comfotable”

Convenient traffic, comfotable room

Clean and convenient.
Easy to reach from the airport.
Kind staffs.

Escrito el 07 septiembre 2015

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10,0

Kiley de Estados Unidos

Viaje en pareja

Estándar

1 noche in agosto de 2015

Best stay in Vietnam.”

The service, location, and cleanliness

Exceptional - the couple that runs the place really goes out of their way to make your time in Hanoi and northern Vietnam a great one! Would highly recommend.

Escrito el 13 agosto 2015

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9,7

Bradley de Sudáfrica

Viajero solo

Estándar

2 noches en julio de 2015

Great stay with friendly staff!! ”

Very friendly staff, great location and I felt all my valuables were safe at all times

My stay was very pleasant, the owners were welcoming and inviting which lead me to extend my stay with then. I would defiantly recommend this hotel if simple, affordable comfort is what you are after.

Escrito el 03 agosto 2015

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10,0

Oshin de Corea del Sur

Viajero solo

Estándar

1 noche in mayo de 2014

reasonable price, convenient place”

reasonable price, convenient place

clean and comfotable like my home

Escrito el 24 julio 2015

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5,3

Stephanie de Dinamarca

Viaje en pareja

Estándar

1 noche in abril de 2015

Nice stay with some VERY big annoyances”

location, staff sometimes goes out of its way

Our stay was nice, however, we stayed in a room at the ground floor which was a very bad outcome. The family running the place is extremely nice and went out of their way to give us early breakfast, but make A LOT of noise early morning and late evening. When we arrived really early with the night bus from Sapa and went there to take out minibus later on to our cruise around Halong Bay. We asked if there was a free room we could crash in for 4 hours, the manager said yes and tried to charge us 10 dollars for the room. We said no thanks and just sat down in the tiny reception with him sleeping in front of us. Oh well.

Escrito el 11 julio 2015

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6,0

Nguyen de Vietnam

Viaje en pareja

Estándar

1 noche in marzo de 2015

Small and dirty room”

so here wat i paid: 12 meter square room, fit double room, big closet. The bed sheet dirty, matreess really old u cant make a move without noise. The biggest problem is - the bathroom smells sucks and u have turn the vaccuum fan and the sound from the fan give u feeling that u sleep nearby a vehicle - so noisy. But the good thing is staff is really freindly, heplful and great location - 1km to the train station.

Escrito el 11 mayo 2015

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8,0

John de Estados Unidos

Viajero solo

Deluxe

1 noche in abril de 2015

Decent Value Hotel”

the staff, location, friendliness

you get what you pay for. The hotel has a great location and friendly staff, but our room had bugs in it and was old and dirty. If you just want a cheap room with privacy, it works as long as you can deal with the bugs/dirt.

Escrito el 23 abril 2015

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5,3

David de Canadá

Viajero solo

Estándar

2 noches en abril de 2015

Disappointment”

Location

Easy to find place. But as soon as I checked in, the owner was already asking me about tours when I just wanted to unpack and unwind, find somewhere to eat. The bed was very uncomfortable, it really needed to be changed. Too lumpy for a good night sleep. The next morning I was asked about tours again, but I had already decided to walk around my self. Breakfast was simple bread, eggs and coffee. When I returned I asked the hosts about transportation to Cat Ba Town, but he tried to sell me a tour of it instead. In the end I got nowhere, and decided to switch for the next day. In the morning I wasn't even offered breakfast. I think this place is a tour operator first and a hotel second. I would not recommend it.

Sorry for the late review. This is the second time i stayed in this little cozy hotel. The first time was back 2012. Stayed here for 2 nights the owner Chien and his wife are the ones who accomodated us. Chien even offered us a good deal in exchanging Vn dong. He also gave us a ride to the train station when we were running late..last 2013 we stayed here for a night, planned to stay for 2 nights but coming from Laos we werent sure of our arrival, so we planned to walk in, unfortunately the place was fully booked when we came but Chien helped us find a place to stay for the night thru his friend who also owns a hotel. He brought us there himself and picked us up the following day for free to transfer back at his hotel.He He would give us tips like on what taxi to stay away from, to be careful on this or that or just call him on his cel if their are any problems.This family, really awesome, would go the extra mile. Ive traveled quite a lot and stayed at different places from homestays to 5star hotels but this is by far the greatest hospitality and the most sincere ive seen...

Escrito el 08 abril 2015

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9,3

Yun de Hong Kong

Viajero solo

Deluxe

2 noches en marzo de 2015

Still Excellent hotel after years”

Great staffs, Great located in old quarter, Nice price for backpackers

I had been here few years ago, even the staffs changed. The services are still excellent.
They are able to organise and book for the trip, and their recommendation are really great. I booked a halong bay 2day-1night in cruise, and 2nights in sapa hotel with 2nights train to lai cai through them. NONE of them is bad.
And also they offer some recommendations of food nearby and they are really great.
The staffs perfectly organised everything for me in this trip. Pick-up through airport, tickets of water puppet, train ticket, tour.
It is really a awesome experience staying here!

Escrito el 25 marzo 2015

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7,0

Jemima de Australia

Viajero solo

Estándar

3 noches en enero de 2015

Thankyou Chien and family!”

Its family orientated, Chien makes you feel at home right away. the locstio

Escrito el 18 enero 2015

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7,7

Gloria de Malasia

Viajero solo

Estándar

1 noche in diciembre de 2014

Family is so accommodating! ”

Service, flexibility, value for money, location

I learnt about the many good reviews of Mr Chien (the hotel owner) through TA hence did not hesitate to book my stay there. I totally did not regret it!
It was a last minute trip and despite giving him a few days notice, he helped to shift my itinerary so that it would better maximise my time in Hanoi, Halong and Sapa. He was very thoughtful when making the tours for me and offered good advises when asked (there are simply too many tour packages in Halong and Sapa). There are also many hotels in Hanoi but I assure you to stay at Hanoi Advisor.
He greeted me with a firm welcome handshake as I stepped out of the taxi outside the hotel (mind you, it was cold at night). He had his boy in one hand and offered to help me with my luggage in another.
In between my trips, I had a few hours stayover in Hanoi and he offered to store my luggage and even allowed me to shower before I go on the next. He even offered food at no extra charge. I was totally well taken care of during my 6 days in Vietnam, despite only staying at his hotel for a night.
I was really touched by his gesture for a free room stay after coming back to Hanoi from Sapa at 5am (his hotel occupancy was full and there was a guest who had checked out early for the airport). He immediately tidied the room and I was able to rest till 9am before my last leg in Hanoi before my flight in the evening. This is definitely going the extra mile for his hotel guest.
The family is so accommodating and nice. All in all, my Vietnam trip wouldn't be this good without them. Kudos to Hanoi Advisor!
** already contemplating another stay here during Summer

Escrito el 20 diciembre 2014

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8,0

Jack de Estados Unidos

Viajero solo

Estándar

1 noche in diciembre de 2014

Great Owners/Staff and location”

Owners/Staff, location

The location so very good. The owners are the best. Nice, friendly, helpful. They made me soup and tea at 5am prior to catching a flight. Worth considering and looking into!

Escrito el 19 diciembre 2014

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8,7

Marcela de Filipinas

Familia con niños mayores

Estándar

2 noches en noviembre de 2014

The kindest hotel staff ever...”

1. Very accomodating, gracious and caring staff; 2. Very good price, 3. Proximity to tourist spots and shopping areas

We had a comfortable stay in the hotel as the simple amenities are just right or even more than what I expected. The owner of the hotel, Mr. Chien is very kind to arrange for everything that we needed - cheap tours to halong bay and the city; airport transfers, water puppet show. Mr. Chien was also generous in giving information about where to go and how to's. Definitely recommended for those who just want to enjoy Hanoi with limited budget.

Escrito el 10 noviembre 2014

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7,0

Sarah de Suiza

Viajero solo

Deluxe

2 noches en febrero de 2014

good stay in Hanoi”

big rooms, balcony, friendly staff

I had a good stay in Hanoi. I got really sick and the family who runs this place took really care about me, made me tea in the middle of the night. it's a basic budget place, but good value for the money.

Escrito el 09 agosto 2014

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9,7

MIN de Singapur

Viajero solo

Estándar

5 noches en julio de 2014

rất tốt”

cậu bé ở khách sạn

Just returned from staying a week at this place, Rooms are clean and price is good, cheapest rooms available in the old quarter area.Just about a dollar higher than the nearby hanoi backpackers and i got a clean room and private bathroom to myself. and no drunk people in the middle of the night. Most guests here are couples and families and travel groups There is a cute and active kid in the hotel and he is the bundle of joy to the family owned establishment. Loves to play around with guests and adds a whole dimension of fun and family feel to this place!

Escrito el 18 julio 2014

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6,3

Gurgenson de Filipinas

Viajero solo

Estándar

7 noches en junio de 2014

just ok”

location, price

Escrito el 07 julio 2014

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6,7

Giuseppe de Filipinas

Viaje en pareja

Estándar

2 noches en mayo de 2014

Get the room w/ window,just add a few bucks.”

Great location.Friendly and helpful staff.Strong wifi at lobby.

It was fine.Homey feeling.The couple is friendly and helpful,the kid is sometimes crying but he tends to be cute.Value for money

Escrito el 25 junio 2014

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8,3

Murni de Malasia

Viaje en grupo

Estándar

3 noches en junio de 2014

comfortable budget hotel”

good hospitality, strategic and easy acess for shopping

It was good experiance and the hotel owner and his wife was very helpful and kind. The room was comfotable and cheap.

Escrito el 23 junio 2014

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6,0

Walter de Filipinas

Viajero solo

Estándar

3 noches en junio de 2014

just enough for the money you pay”

attentive staff, cleanliness, accessible

The aircon was broken and it was really hot. Internet cannot reach the 4th floor.

Escrito el 05 junio 2014

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7,3

Els de Países Bajos

Viajero solo

Deluxe

1 noche in mayo de 2014

OK, not so special but clean”

Clean, location

The room was not so special, all looked quite old, but it was clean. Didn't really get a happy feeling in the hotel, hard to meet other travellers here.

Escrito el 05 junio 2014

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6,7

simon de Reino Unido

Viajero solo

Estándar

2 noches en mayo de 2014

Nice stay at Hanoi Advisor hotel”

Location, staff, value

Nice stay at Hanoi Advisor hotel, friendly family run the place. Centrally located, breakfast is brought to your room.

Escrito el 12 mayo 2014

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3,0

tony de Irlanda

Viaje en pareja

Deluxe

2 noches en marzo de 2014

hotel not like in pictures”

location location location

when we got there the owner seemed very helpful but 1 day i needed and memory card for my camera which he said he would get for me i gave him 3 million dong which at the time didnt realise was £85 he kept 2 million until i realised my misake he then said the shop must have kept it where he pretended to leave and go and get the money back so he is not trust worthy and the room was dirty and had ants shower water shots out towards electric fan not safe DONT STAY HERE

Escrito el 20 abril 2014

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10,0

fabio de Italia

Viajero solo

Estándar

2 noches en abril de 2014

simply awesome...great time in hanoi advisor hotel”

staff incredibly gentle,perfect tours around vietnam,awesome position

I couldn't spend my time better...

Escrito el 18 abril 2014

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8,3

Asma de Tailandia

Viaje en pareja

Estándar

1 noche in abril de 2014

it was a great choice to stay in Hanoi”

super friendly staff, the location of the hotel, affordable price

โรงแรมไม่มีรับที่สนามบินตามที่ตกลงกันไว้
We're sisters traveling to Hanoi for the first time.We enjoy the time staying at Hanoi Advisor Hotel because of the super nice and friendly personality of the owners,who gave us all the comfort and nice recommendation.Eventhough we didn't get to spent the nigh at the hotel because our plan was changed.BUT we did had a great time.if we ever go back to Hanoi ,we'd go back to stay there for sure.

Escrito el 18 abril 2014

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8,7

Lauren de Australia

Viaje en grupo

Estándar

2 noches en abril de 2014

Great value, location and staff”

The staff were very helpful and friendly, location is central and accommodation is great value for money.

Very pleasant stay at the Hanoi Advisor Hotel. The staff are very welcoming, helpful and speak English. I recommend the Hanoi Advisor Hotel to those seeking budget accommodation with great service.

Escrito el 18 abril 2014

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9,3

Sophie de Reino Unido

Viaje en pareja

Deluxe

2 noches en marzo de 2014

Owners welcoming and helpful, room lovely and cosy”

The owners and their son are really lovely, and the location is great, right in the centre of Hanoi!

We arrived at the Hanoi Advisor Hotel after a really long trip over to Vietnam from England. The owners were so welcoming when we arrived, which we really appreciated as we were so tired! Our room was really spacious, with a lovely balcony too, great for watching the world go by. Over our stay we would always ask for the best places to eat, and best things to do and the owners were always so happy to help. We would definitely stay here again.

Escrito el 11 abril 2014

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9,7

mei de Australia

Viajero solo

Estándar

1 noche in febrero de 2014

nice staff”

old room but cozy，very kind staff，

Escrito el 04 marzo 2014

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6,0

HOCK de Malasia

Viajero solo

Estándar

1 noche in septiembre de 2013

Good location and friendly staff”

Location and value for money

the condition of the hotel is not so good. But it is value for money. The staff is the owner of the hotel. Lovely couple with one kid. They are very friendly and also answer my questions. The hotel is located in the wholesale market close to many shopping areas.

Escrito el 11 febrero 2014

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7,3

ilja de Países Bajos

Viaje en pareja

Estándar

1 noche in enero de 2014

Great location, check the room before you book”

Fast wifi, central location, friendly and helpfull staff

We stayed at this hotel for 4 nights, 2 before a trip to halong bay and 2 after. When we checked in (late at night) they upgraded us from a standard room to a deluxe room for free, which was very nice. The deluxe room was bright, big and clean (room 102).bathroom is small, shower is hot. Breakfast is not very big, but you will get what you pay for. After our trip we got the standard room which was not as nice as the deluxe. The standard room is very small, had ants, was a bit smelly (wrong sewer connection), but great wifi. Breakfast is at your room. You order the day before and tell the staff the time you want your breakfast, which is great. We experienced that they were always late. So if you have to leave at a certain time, order your breakfast a little earlier. Staff was very friendly and helpfull, even when we decided to book our tour elsewhere. Location is central and therefore noisy. When people come and go early or late you will hear that, so bring earplugs.

Escrito el 29 enero 2014

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7,0

Abygail de Filipinas

Viajero solo

Deluxe

2 noches en septiembre de 2013

The owners were very hospitable.”

1.) They can help you out with the tour trips/ packages. 2.) Located at the heart of the city- easy access to everything. 3.) Hospitable owners

It was pleasant. The wifi was really good. Airport transfers were arranged by the hotel and enjoyed our Halong bay cruise from the owner's recommendations. And the last day of our cruise, though we've already checked out to the hotel, the owners gave us a room to prepare ourselves before our flight for free.

Escrito el 22 enero 2014

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7,7

John de Nueva Zelanda

Viaje en pareja

Estándar

2 noches en diciembre de 2013

Very good budget hotel”

Central to Old Quarter. Convenient. Very pleasant and helpful staff.

Very pleasant stay. Very welcoming staff who went the extra mile to make our stay a pleasant experience. We were given coffees upon arrival before checking in. Would highly recommend this hotel. Good value but a little difficult to find but typical, given it is located in the Old Quarter.

Escrito el 21 enero 2014

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7,3

Quoc de Vietnam

Viajero solo

Estándar

2 noches en enero de 2014

Good location, value for money, friendly staff”

Good location, value for money, friendly staff

Good location, value for money, friendly staff
However: room is quite small, hotel interior is very very basic, and no breakfast included although it was advertised "breakfast included" when I booked the hotel (perhaps you need to ask for it?)

Escrito el 15 enero 2014

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9,3

Martine de Países Bajos

Viajero solo

Deluxe

2 noches en diciembre de 2013

Great place , very helpfull staff”

In rhe center of Old Quarter, frendly staff, great trip advises

Perfect! We made some nice trips to SaPa and Halong bay. We booked them bok trip advisor hotel. They were very good arranged and not too expansive!!

Escrito el 09 enero 2014

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8,7

Pieter de Países Bajos

Viajero solo

Estándar

8 noches en diciembre de 2013

Vriendelijk familie hotel”

Friendly staff Good internet In old Quarter

Friendly hotel everything went well.
Exit airport Hanoi, then right 100 mtr for Hanoi city busno 17 (7000vnd).
Bus 17 brings you to Long Bien busstation, in 80 minutes.
From Long Bien busstation its a 20 min walk to the hotel.
The family staff is willing to help you white whatever you needs are.
Good internet.

Escrito el 30 diciembre 2013

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9,3

Florinel de Rumanía

Viaje en pareja

Deluxe

1 noche in octubre de 2013

very nice”

Very nice staff, good location, clean

Clean, early check-in, free luggage storage for days, a place to shower after that, the best staff we’ve ever met.
The rooms are big and very clean, but the best thing ever is the staff. The owner is a young family and they are the best hotel staff we’ve met. Firstly, we arrived before 6 am, we wake him up and he was not upset at all, more than that, he offered us a place to rest until our room was free and gave us all the information we needed about the city&tours.