Why does my dashboard summary data not match up?

On your FeedbackExpress dashboard, you'll notice that you have a summary section which gives you useful information regarding your orders, messages sent and feedback received for the past year.

The first table (bottom left) includes your orders, messages sent and feedback received over the past 24 hours, week, month, quarter, half year and year. This data is gathered by FeedbackExpress as it operates, so will only be accurate to about a month before you started using our system. As you continue to use FeedbackExpress, this long-term data will also be available and offer greater insights into your feedback and order performance.

The second table (bottom right) is your feedback numbers and percentages lifted directly from Amazon. This data will be accurate right out of the box as we get this directly from Amazon.