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January 29, 2018

26 ways to success - B for Behavior - "“Beauty doesn’t make a better person - Behavior does" article published in The Hans India on 9th February 2016

Behaviour is the way one acts or conducts oneself, especially towards
others. Man is a social entity and he can’t survive by himself. He needs the
society and society needs him. It is a symbiotic relationship.

We
are known by our dress and address. Dress is what we wear and how we wear it.
Now days the in thing is to look unkempt. Hair is untidy and if possible spiky.
Students wear fluorescent T shirts; dirty torn pair of jeans and even dirtier
sports shoes or flip flops. The language is also very informal. Many social
evils are pardoned and even have become fashionable.

The
corporate world is very different. They still swear by rules, regulations and
yes, by Behaviour. The dress has to be
formal. It has to be clean and Ironed (pressed). Hair should be trimmed and
combed. Footwear has to be formal and polished. Hair, personal care and odor,
are all observed. The dress especially
has to be immaculate. Sleeves should always be down. It is better to wear dark
trousers and light colored shirts. If a tie is worn, it should be worn right up
to the collar and not slung loosely. Personal habits should be kept to one
self. They can’t intrude into the workspace and cause inconvenience to others.

Women should be
treated with courtesy. Indian women might not be very comfortable with a
handshake. Leave the choice of the hand shake to the lady. If she is uncomfortable
a Namaste is a great gesture. If a hand is offered take the hand and shake
gently. When talking to a lady limit the eye contact to the V. V being the eyes
and the face. Do not let your eyes wander anywhere else. First impression is always the best impression.

There is confusion among students
between what are essential and what are desirable for a job. What are essential
are called hygiene factors. Good communication, honesty, punctuality,
professional and ethical behaviour, courtesy, cleanliness, common sense and
life skills are all hygiene factors.

If the hygiene factors are
present they are taken for granted. But if hygiene factors are absent then the
absence will be noted and commented upon. For example if an employee is punctual
to office it is considered normal. But if the employee is tardy and late, such
behaviour is frowned upon and might even lead to an adverse appraisal. All
other traits like attitude, leadership, team work, ability to work under
pressure are all desirable factors.

Address
is how we speak and communicate. It is not what we say that matters. It is how we
say it that matters. That is the tone, the tenor and the confidence that matter.
The subject might not be great but the way it is said carries the weight. Mark Anthony’s
speech in Julius Caesar “Friends Romans countrymen, Lend me your ears. I came
to bury Caesar not to praise him……..” changes the entire plot of the drama and
suddenly transforms the heroes into villains. Such is the power of great communication.
Key words for the Mark Anthony’s speech on YouTube.com “Mark Anthony
Speech”

Speaking also needs to be practiced. One needs to be a
great listener before he/she becomes a great speaker. The greatest ability of a
good communicator is to be a good listener first. And god agrees. He has given us
one mouth and two ears. Listen more and talk less. Listening to others makes us
understand their view point. Listening also makes us more popular as everyone
loves their own voice and good listeners are always in demand. Speech needs to
be precise and to the point. Often most people are just waiting for the others
to finish, so that they can start their own tirade. That is an absolute Faux
Pas. We need to show interest in the topic, comment on what was said and later
seamlessly move on to our own topic.

Eating is a social activity where human behaviour is on
display. It is always better to research good eating habits. For instance one’s
elbows should not be rested on the table. Eat slowly and do not talk while
eating. Do not finish before the host. Always compliment the food. Do not open
your handkerchief and noisily blow into it. Control your belches and don’t appear
as if you are hogging.

The advertisement
that perfectly encapsulates good behaviour is the ad for ICICI Prudential.
Right from the family man checking the strength of the plank for his family, to
the father covering the dirty tracks of his tiny daughter to the bashful
husband adroitly stepping into the traffic throwing a protective arm around his
young wife, the ad tells what good behaviour is all about. Good behaviour
leaves an indelible mark. Key word for the YouTube.com ‘ICICI
Prudential TVC Bande Ache Hai’.

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Dr.M. Anil Ramesh is an M.B.A, PhD from Osmania University, (overall 7th rank, 1st In Marketing stream), Hyderabad, India.
Presently Dr.M.Anil Ramesh is working as Director at Siva Sivani Institute of Management a Premier B-School based at Secunderabad, Telangana State.
Dr.M.Anil Ramesh has 30 years of experience both in Industry and in Academics. Widely read and traveled Dr.M.Anil Ramesh is a Management expert who appeared on many TV talks and shows. Dr.M.Anil Ramesh also writes a popular column in a popular English Daily Newspaper - HANS India.
The views expressed by the author in this blog are his own and do not necessarily represent the views of the institute where he works.
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