Customer Care

Return Information

POLICIES

Items can be returned free of charge for a full refund in the original form of payment within 30 days of the delivery date.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Footwear returns must be in the original condition -Tory Burch does not accept returns for worn footwear.

Items purchased from toryburch.eu cannot be returned to our boutiques.

Any merchandise purchased in the outlet boutiques is returnable only to the outlet boutiques. Outlet merchandise will not be acceptable for return in the full price retail boutiques.

Upon receipt of returned goods, Tory Burch reserves the right to deny refund if the merchandise does not meet return policy requirements.

We are unable to process exchanges at this time.

Please send your returns to:

TORY BURCH WEBSITE RETURNSStockholmer Allee 3D-30539 HannoverGermany

UPS RETURNS

Please remember to use the return form and label included in your shipment for free UPS return delivery. To arrange pickup of your return shipment, please contact UPS at 08457 877877 (from Monday to Friday 08:00 am to 08:00 pm and Saturdays from 08:00 am to 02:00 pm) or email custsvcgben@ups.com.

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. Tory Burch will provide a pre-paid shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact Tory Burch Customer Service by phone at 00800 8008 8679 or +44 20 3667 2094 or by email at service@toryburch.eu

EXCHANGES

We cannot process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on toryburch.eu. You may place your reorder at any time.

GIFT EXCHANGES

If you would like to return merchandise you received as a gift that was purchased on toryburch.eu, the original form of payment will be refunded that was submitted by the person who placed the gift order.

RETURNING AN ITEM PURCHASED WITH A TORY BURCH GIFT CARD

If you used a Tory Burch Gift Card as a form of payment please be advised the original gift card will be refunded. Please treat your original physical gift card like cash.

IN-STORE RETURNS

Items purchased on toryburch.eu cannot be returned to Tory Burch boutiques at this time.

TORY BURCH ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at department stores or at any other store selling Tory Burch merchandise may not be returned to toryburch.eu.

Refunds

Tory Burch will refund the original form of payment according to our policies outlined above.

We will process your refund within approximately 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow up to 1-2 billing cycles from the day you return your package for your account to be credited.

PRICE ADJUSTMENTS

Tory Burch will honor a one-time price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact Tory Burch Customer Service by phone at 00800 8008 TORY 8679 or +44 20 3667 2094 or by email at service@toryburch.eu and refer to the order number found on your packing slip or order confirmation e-mail. Some promotions may be excluded.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day [in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately: ‘on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.’.

To exercise the right of withdrawal, you must inform us [toryburch.co.uk service@toryburch.co.uk 00800 8008 8679; toryburch.de service@toryburch.de 00800 8008 8679; toryburch.it service@toryburch.it 00800 8008 8679; toryburch.fr service@toryburch.fr 00800 8008 8679] of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and email the model withdrawal form or any other unequivocal statement to the customer service emails listed above. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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