Support & FAQ

Terms and Conditions

The following outlines the terms and conditions of using and placing an order on this website. Using this website or placing an order constitutes your agreement to follow and be bound by these terms and conditions.

The website, products, information and all terms and conditions, may be changed by Stock Designs PTY LTD at any time without notice. It is the responsibility of the customer to ensure their understanding of these terms and conditions.

We aim to display all products accurately, however they cannot be guaranteed due to screen resolution, settings and colour reproduction. All intellectual property, including products and descriptions, web site text, images and website design remain the property of Stock Designs Pty Ltd and cannot be reproduced without consent.

Privacy Policy

Stock Designs PTY LTD respects your right to privacy and this policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

What personal information we collect

We may collect the following types of personal information from you:

– name

– address

– phone number

– information about the goods or services you have ordered

– information from enquiries you have made

– communications between us

– credit card information

How we collect your personal information

We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.

Use of your personal information

We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.

We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.

Disclosure of your personal information

We do not disclose your personal information to third parties or any other business not related to us.

Security of your personal information

We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.

Access to your personal information

You can access and update your personal information by contacting us via this link

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@stockwatches.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes

Please be aware that we may change this Privacy Policy in the future. The revised versions will be uploaded onto our website.

Website

Cookies

Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Weuse cookies to improve the experience of people using our website.

Third party sites

Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.

Payment Information

We offer secure, fast Credit Card processing with Visa and Mastercard. These payments are made directly through a secure server using the latest 128-bit SSL encryption technology. Your personal credit card details are never stored on stockwatches.com.au and are passed on to the ANZ egate payment gateway for authorisation.

If you have any further questions or special requests, please contact us via this link

ATM

ATM rating is a measure of how well a watch is sealed against water entering it. 3ATM - Splash / rain resistant. Not suitable for showering, bathing, swimming, snorkelling, water related work and submerging under water.5ATM - Splash / rain resistant. Suitable for light water exposure. Not suitable for showering, bathing, swimming, snorkelling, water related work and submerging under water.Due to Stock Watches using Leather watch bands, it is strongly advised to avoid contact with water and any kind of submersion of the watch at all times.

Shipping

Stock Watches deliver anywhere in Australia using the Australian Postal system. International watch orders are shipped with DHL Express (Straps sent with Australia Post).

Expected time for watch delivery within Australia is 3-5 business days. Watch straps can take up to 10 business days.

Expected time for watch delivery worldwide is 4-7 business days (excluding tax and duties). Watch straps can take up to 15 business days.

Expected time for watch strap delivery varies with delivery time dependant on location using regular untracked post.

REFUSED PARCELS - If the recipient refuses to accept delivery of an order, a refund will be given once the watch has been returned to Stock Watches. Any delivery costs to and from the destination along with taxes and duties will be deducted from the total of the refund total.

Orders will be dispatched after payment clearance and will need someone present to collect the package upon delivery. If there is no one at the provided address, Australia Post will leave a card directing you to the nearest Post Office for retrieval. Stock Designs PTY LTD offer a range of delivery options and are not held responsible for lost or stolen packages by the chosen delivery method.

Orders sent internationally may attract import duties and taxes which are not the responsibility of Stock Designs PTY LTD and are to be paid by the receiver. To avoid disappointment, we recommend checking with your Customs office to see if any additional fees may apply. International orders are shipped as merchandise and will not be marked as gifts. We cannot ship to PO Boxes internationally.

Returns and Exchanges

We want you to be happy with your watch so all purchases from stockwatches.com.au are entitled to a 14-day money back guarantee. Returns will only be accepted if the item is unused, unworn and in its original packaging in resellable condition. Refunds for returned items will be processed within 2 weeks of the items return. All shipping costs, duties and taxes on purchases, returns and exchanges will be the responsibility of the original purchaser and will not be refunded. Exchanges are processed on basis of availability and can’t be used for out of stock items. Cancelled orders will incur a $10 restocking fee.

Resellers who sell our product without our consent are not entitled to any further warranty or money back guarantees beyond what is described here. Stock Designs PTY LTD will not honour third party returns without our written consent.

If you would like to return your watch, please contact us at info@stockwatches.com.au to notify us that the item is to be returned. Please let us know the reason for your return along with your order number and contact details to arrange a return.

In the event of an item arriving faulty, we will gladly refund or exchange within the 14 day money back guarantee period. For any faults that develop beyond this period, we ask that you refer to the warranty section to inform us of the fault. All faults that result from misuse and battery replacement by anyone other than a watch repairer will not be covered under the money back guarantee or warranty; however the watch does come with a 1 year warranty for any other issues.

Warranty

Stock watches are covered under warranty for one year after date of purchase. The warranty covers any and all parts of the watch that may need repair due to defects in materials or workmanship under normal use. ‘Stock Designs PTY LTD’ obligations hereunder are limited to repair or replacement at its option. The warranty may be rejected on products showing evidence of extreme use, modification, opening the watch or self inflicted damage. The warranty excludes the strap, battery and excessive wear to the case or crystal.

Stock Watches is not liable for any consequential or incidental damages, and any recovery may not exceed the amount paid for the timepiece. The buyer is required to produce proof of purchase upon request.