Commercial General Manager

My client, a leading distribution firm in Wellingborough is seeking a Commercial General Manager.

Salary: up to £75000.00 depending on experience.

Person spec:It is essential that the candidate has 5 years operations, logistics, supply chain and customer service management experience.Experience in managing field based service operatives.Demonstrable track record in continuous improvement and improving customer service levelsKnowledge/experience of Food Supply Chain Essential.Proven track record of Change Management Activity.Credible history of hitting financial targets.Experience of presenting to Senior ManagementPurpose of the roleTo manage the Service delivery both internally and externally and be the link between the supply chain (operations) and business.Actively engage in customer relationships to promote the clients influence across the businessesDevelop and implement key account management strategies that support opportunities for growthTo lead and manage the Service management and Customer Service teams developing the Service department into a centre of excellence able to be replicated in other businessesTo be the main contact point with Brands for supply chain and service.

Duties and Responsibilitieso Be the primary contact and communication channel between customer and client.o Ensure high levels of communication, support and understanding between operations internal departments and customer to ensure SLAs are achievedo Proactively lead projects to drive continuous improvements and business growtho Cost and service issues analysis to challenge internal operations teams and the customero Manage the clients service delivery performance into the businesses through the Service Management teamo Collate, prepare and lead period customer reviewso Own and develop the key accounts in the customers businesseso Ensure processes are in place or developedo Lead the development of the Customer Service team to improve the overall service delivery offeringo Support the business development team where required to gain business winso Prepare and implement colleague development plan to ensure robust succession plans are in place and sufficient skills available to integrate business growth into existing teamo Develop the Service department into a centre of excellence that can be replicated in other businesseso Ensure that our MIS reporting is accurate, timely and meets the needs of the business and our customero Ensure, through the delivery of the Systems team, that our WMS systems are maintained correctly and optimised for best performance.

A full job description is available covering key accountabilities, planning and organisation