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Xperia Arc users report cracks issue

Not happy

USERS of Sony Ericsson's Xperia Arc smartphone have reported a widespread cracks issue on the handset.

The reported cracks or hairline fractures usually appear in the same place, near the light sensor on the front of the phone. The issue seems to be affecting customers globally, with reports of cracks in countries including the UK, Germany, Italy and the Netherlands.

Arc users have taken to Sony Ericsson communities to complain about the issue. Some were allowed to send their handset back, while others were told their warranty did not cover them.

Confusingly, one Arc user told The INQUIRER he had called Sony Ericsson, only to be told that "it's not a warranty fault" and the manufacturer was "unaware of it".

Sony Ericsson told us, "We have been made aware by some users that a small number of our Xperia arc smartphones have a small crack in the paint near the proximity sensor at the top of the phone. Such a micro-fracture is unlikely to affect handset performance, however, consumers can call 08705 237 237 if they are concerned." µ