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Changing account password

I just got one of the USB hotspots from Freedompop shipped, but now I have a question about changing the password for my account. When I bought the hotspot they only asked me for my email address but not for any kind of password. I tried to change my password but it says that I need to know my current password also (which I never set). I also tried to reset my password through email, but I never got the email. How can I fix this?

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