There will be a level of quality in responses across providers which will be targeted. Where low responses are received online, or the online response rates are of poor quality then these graduates may receive more calling time.

HESA will be developing communications materials which will be made available to providers to support centralised communications. We will publish more information about local communications, and good practice for keeping contact details up to date, in due course.

We have consulted extensively with the sector, with data users and with key official organisations. We have developed a model of open centralisation which enables us to collect the robust and rich data we need in an

efficient manner, while still allowing HE providers speedy access to that data and a significant stake in the survey's governance. See Dan Cook’s blog for further information.

Online response rates have been going up year on year. We will learn from good practice across the sector. In particular, we will learn from Longitudinal DLHE - which is receiving significantly higher online response rates for the most recent collection (C12019).

HESA are moving towards more responses being sought online, as fits with increasing pick up of this methodology. However we will build in high levels of quality assurance to the online tool, to ensure the data collected this way is of as high quality as telephone.