Very poor service and no direction at al with staff. Very high turnover rate from the higher ups all the way down to the CNA'S. My mother stayed there and got her credit card stolen from one of the CNA'S ….. We will never work with that company again for so much shadiness that went on and all her property that kept coming up missing from a few bucks here and there to cell phone chargers.

1
out of 5 Stars

Jun 03, 2016

My mom was abused &neglected at Heather Hills. She had gone to rehab after breaking her hip, she had called the aides to her room for help using the bathroom, she was "manhandled and slammed down onto the toilet hard" on her broken hip by the aides who then "sat on each other's laps and giggled and laughed" at my mom while she was going to the bathroom. Then six or seven times that I know of my mom says she turned her light on because she needed assistance getting to the bathroom and she had to wait more than 30 minutes for an aide to come and she ended up peeing or pooping her pants and in one instance she tried to get out of bed herself to get to her wheelchair and ended up falling out of bed onto her broken hip and hurting her hip and knee. The next day I called the social worker and insisted my mom have an x-ray as she fell out of bed onto her newly repaired broken hip and was told that the doctor didn't think she needed an x-ray. I finally had to threaten legal action and then the x-ray was administered. I called the state and registered a complaint of abuse and neglect against Heather Hills. I also found the administration to not be responsive. It took three phone calls to the social worker to get one phone call back. It took two phone calls to the head nurse to get one phone call back.

My mother spent her last year at The Lodge, incredibly wonderful staff and the care was loving and kind. Her aide was always available and looking after her every need and wish. Best decision about Mom's care that I made.

My mom is there with a fractured knee. The people there are very nice but her room is very small and shared with another person. It is cold and hard to get around due to the size of the room. The food is pretty bad.

I wish I knew that there wasn't any private rooms but it happened so quickly I didn't have a chance to check it out. The other building at Maple Creek is wonderful. It is like night and day.

Jan 26, 2012

High ratings came from staff. 64 patients to one nurse in third shift. Always short staffed. Leave patients with ringworm for weeks with no treatment then call it something else when it spreads rampant to other patients.