AC Moore Arts Complaint - Reward program no reward

The AC Moore rewards card offer a $10 bonus certificate for ever 200 points, accumilating 1 point for every $1 you spend and they offer from time to time bonus ponits if you spend a minimum of $25 with a coupon.

An Issue that happened in December 2009 a 25 point bonus coupon was not credited to my Rewards card and I lost 180 points at the end of 2009 because of it not knowing it was not credited, I was told by the store employees it sometimes takes awhile to appear. I waited all of January for my end of the year Bonus $10, when it did not come I emailed and was told I needed my receipts from well over a month before (during the rush of the holidays) or they could not do anything. This has kept me out of AC Moore and I will NOT SHOP there again, we have a Michaels neaby that gets my crafting dollars instead.

I can not believe AC Moore is so cheap and money hungry that it would rather loose a customer than allow them to have the credit of 25 bonus points which would have kept me loyal all over a $10 bounus certificate.