Hi
I want everybody to know my terrible experience with First Choice Properties. I have contacted First Choice Property for viewing a London property for rent on Friday. I spoke to an agent whose name is Alex. He has arranged the viewing on Saturday i.e 25th Feb 2012. And sent me a text for booking as soon as possible as they have some views arranges the same day. He told booking amount is £250 which would be considered as Deposit amount and I can pay the rest when I move. After I tran... read full review

What agent could do to change your mind?

They must ensure the customer understands the terms and conditions before taking the money (specialiy when customer is not signing any document with them yet) and explain if its refundable or not and why so...giving the justification.
Firstly they could have get back to me promptly after receiving my message and to understand why I am walking out and what went wrong.
Secondly they should have refund me the full booking amount. If not deduct the agent fee which is ‚£50 and its more feasible. I would have appreciated this.