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Shop policies

News on 2/14/14: Hello Fiber Fiends. The time has come to close up shop. I'm spending so much time on other projects that little Hi-Fiber has been a little ignored and neglected.

Things you should know:

- The wool listed here is the last of my inventory. When the quantity reaches zero, it's zero, baby!

- The free tutorials will stay online, and free! http://www.hifiberkits.com/tutorials/

- I've loved being your fiber friend and I hope you'll keep in touch.

xoxo,

Moxie

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I like convos, custom orders, kind words, and customer photos. I do my best to get your goodies to you quickity, and I'm pretty good at emailing you to let you know what's happening. On the rare occasion that I make a mistake, or you feel sad about something, I want you to tell me because I believe in apologies and make-up gifts.

Actually, we like gifts in general. When we put your package together, we secretly feel like we're making you a birthday present. We want you to enjoy what you buy, but we also want you to get a kick out of opening the package.

That's why there's always something extra in there to make you smile, which you should do more often. You look nice when you smile.

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Payment

Paypal is great and if you haven't used it before, I recommend it. Especially if you want to buy some of my things because, that's how I do it.

Shipping

When: Orders normally shipped on Fridays.

Cost: I ship as cheap as I can, but I also gotta be sure your things get to you safely. If you feel that the shipping charge went all oofty-magoofty, let me know and we'll fix it up for you real nice.

Refunds and Exchanges

I will replace lost things, if it's clear that the things are really lost. If things get damaged, I'll make it up to you the best I can, but the post office is what it is. If you want insurance, let me know and we'll do that for you.

Additional policies and FAQs

Are you looking for art by Moxie? You can find some of her work over at http://www.moxielieberman.com
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P.S. When you make a purchase with us, you will be added to our very occasional mailing list. We promise not to bother you unless something important is happening because we know you're busy being awesome. (You'll be able to unsubscribe from the list very easily too. We like choices.)