Enhances your brand page in Google Shopping. According to Google, ads that have seller ratings get a 17 percent higher CTR than those that don’t.

Makes your product listings on Google Shopping stand out.

Enhances brand awareness.

Even negative reviews are an opportunity because they:

Highlight a dissatisfied customer so you can take steps to turn the situation around; and,

Let readers of reviews see your customer service in action.

Selecting the Right Review Platform

To get seller and product ratings on your Google Shopping ads as well as Google's organic search results and elsewhere, you must use a third-party service that has a partnership arrangement with Google.

Google uses these third-party platforms, plus its own review platform, to gather ratings data. It then uses this data to display star ratings.

How do you select the right platform to use? Here are some tips:

Make sure the platform is a licensed Google partner. All the companies on the list below are Google partners.

Not all platforms are available in all countries so check if the platform of your choice supports your country.

Check the platform has a robust and transparent verification system.

Make sure you can proactively seek reviews from customers. If the platform offers this option, it may only be available when you have a paid account.

Check for tools that let you respond to negative reviews.

Consider the other features, products, and services the platform offers. This could be integration with platforms other than Google, for example, or customer experience management tools

Google Seller Ratings and Product Review Platforms

We are taking a look at 33 review platforms, all of them licensed Google Partners.

Ausgezeichnet.org

Ausgezeichnet.orgis a German review platform. As well as offering star-ratings and reviews for Google, it also has a product that combines reviews from other platforms such as eBay, Trustpilot, and more.

Locations: Germany

Pros: Good protection against false ratings plus there is an arbitration service available on some packages to deal with negative reviews.

Cons: There is no free option plus the user rating system is not clear.

E-Komerco

E-Komerco is a low-cost merchant listing platform. Users of the platform can leave reviews and comments on the merchants that are listed. It is a French company, but there are merchants listed on the platform from all over the world.

Feedback Company

Feedback Company is a well-established review platform from the Netherland that offers a wide range of features. It is part of eKomi. The features available include automatic collection of reviews, manual approval of reviews to make them more reliable, Google AdWords integration, and more.

Locations: Available to clients anywhere. The website is available in English, Dutch, German, Indian, Spanish, and Portuguese.

Pros: Well-established and with a varied range of useful features.

Cons: Some customers have reported being unsatisfied with the level of customer service received.

Feefo

Feefo is a well-known review platform that partners with Bing and Facebook as well as Google. Its clients include Next, Vauxhall, and JCB, and it offers a range of tools in addition to collecting reviews, primarily tools that help businesses develop closer relationships with customers.

Locations: Based in the UK but has clients from around the world.

Pros: Good customer support and easy to use system

Cons: Some users of the platform complain they are unable to leave reviews of businesses.

Hardware.info

Hardware.infois a price comparison engine that collects user reviews as part of its service. It also tests hundreds of computer hardware and consumer electronics products every year, creating editorial reviews based on the tests.

Locations: Based in the Netherlands. The website also targets users in Belgium, the UK, the US, and Germany.

Pros: Long experience as it was established in 1999, plus it manually tests and reviews products.

Cons: Outdated design and limited functionality. Primarily a price comparison website rather than a review platform.

Osaifu.com

Osaifu.com is a "pocket money" website that lets users collect "coins" which they can exchange for gifts and other rewards. One of the ways people can collect coins is to leave reviews about online retailers.

Locations: Targets Japan

Pros: Unique approach to encouraging customers to leave reviews.

Cons: Method of getting reviews not as robust or reliable as more traditional and focused review services.

PowerReviews

PowerReviews is a US-based review service that is used by over 1,000 retailers and brands including Skechers, National Geographic, and The North Face. It offers several other products in addition to ratings and reviews including questions & answers, analytics tools, and more.

Locations: Anywhere although primarily the USA

Pros: The product has a wide range of tools that the company continuously works to improve.

ProductReview.com.au

ProductReview.com.au has been around since 2003 and is a popular and well-known review platform. It gets 4.5 million visitors per month and all reviews are hosted on the platform. Retailers and brands can sign up to respond to reviews and get access to other features.

Locations: Targets Australia

Pros: Lots of powerful features, particularly with premium accounts.

Cons: Support is only by email or online chat and response times are only guaranteed within 24 hours.

Price: Free to sign up plus there are premium plans with additional features

ResellerRatings collects verified, organic, and anonymous reviews on brands and products. You don't have to be part of its network, but you get additional tools as a paying member. There are almost 3,500 brands and retailers who currently use ResellerRatings.

Locations: Worldwide but it is based in the US

Pros: Excellent tools for both collecting reviews and connecting with customers when you are a paid member.

Cons: Some members report high costs while others dislike the unverified reviews that ResellerRatings allows.

Reviews.co.uk is a UK company that lets you proactively collect reviews from customers who shop on your website. The platform is only available for paying members, but it does offer a lot of features including reputation management tools, review photos, in-store reviews, and more.

Locations: Functionality only available in English so the main target countries are the UK, the USA, Canada, Australia, and New Zealand.

Pros: No long-term contracts and good reporting functionality.

Cons: Google Seller Ratings are available on the lowest price plan, but you have to buy a bigger plan to also get product reviews. Some users also complain about difficulties publishing negative reviews.

Reevoo

Reevoo is a well-known review platform, particularly in the UK. It works with brands like Volvo, Money Super Market, British Gas, and Hyundai, and offers other products in addition to reviews. This includes solutions for generating customer conversations and creating more engaging customer experiences.

Locations: Used in more than 60 countries with the website available in English, French, Italian, Spanish, German, Portuguese, Turkish, and Russian.

Pros: Well-established with feature-packed products that are easy to use.

Cons: The website doesn't give any information about a free trial plus some users complain it is hard to leave negative reviews.

Shopper Approved

Shopper Approved has products available that let you collect merchant reviews, product reviews, and/or local reviews. Those reviews can then be displayed on Google as well as Facebook, Twitter, Bing, Yahoo, and more. Over 7,000 companies use the platform.

Locations: US-based and the website is only available in English

Pros: No contracts plus it is quick and easy to set up.

Cons: Includes a veto tool that lets merchants remove reviews "as a last resort option in extreme cases". While many merchants will like this, some don’t, and consumers complain about it too. On the plus side, Shopper Approved is open about the tool and takes time to respond to negative reviews about its platform, explaining the purpose of the tool from its perspective.

Price: Pricing starts at $199 per month and is based on the number of reviews and ratings collected.

ShopVote.de

ShopVote.de is a review platform from Germany. It offers its standard features free of charge. Unusually, this includes passing reviews to Google for ratings in AdWords and reviews in Google Shopping. Premium features have additional charges, including passing stars information for Google's organic search results.

Locations: Primarily Germany although it offers English language features too.

Pros: Cost-effective, even when you factor in premium features.

Cons: Some users complain it is difficult to leave reviews, particularly in relation to the restrictions ShopVote.de puts on some email addresses, i.e. even if the email address is verified, it might not be accepted.

Price: Free for a large number of features but for stars in Google’s organic search results, the cost is €89 a year.

ShopAuskunft

ShopAuskunft is a German review collection platform. As well as offering review services, merchants are also promoted on the platform, plus it offers additional services such as integration with your website and marketing tools.

Cons: Limited free version making evaluation difficult plus not as many features as some other platforms.

Price: Free for the first 30 reviews. Premium pricing plans based on the number of reviews you expect per month. This starts at €99 a month plus a one-time setup fee of €19. This package gets you 50 reviews per month.

StellaService

StellaService is a performance management tool aimed at companies with sales agents. One of its products is called Stella Connect which uses software to capture reviews on the performance of agents. StellaService also offers a mystery shopping product. So, merchants don't buy a review service with Stella Service. Instead, the pay for access to data which is partially collected via reviews.

Locations: USA

Pros: Very robust system as it uses secret shoppers which StellaService employ to make purchases at online retailers and then objectively rate the experience.

Cons: This is not a traditional review service, so you can't display the reviews it collects on your website. You can, however, add a StellaService trust seal to your website.

TrustedCompany

TrustedCompany gives you all the tools required to collect and display reviews on your website. Premium plans include seller ratings for Google AdWords integration, plus it offers product reviews and more.

Locations: Worldwide

Pros: Well-established and extensive experience in Southeast Asia and India.

Cons: Fewer additional products than some of its competitors.

Price: There is a free plan and premium plans start from $150 a month.

Trusted Shops offer a customer review product but its main product is its Trustmark. If merchants meet its criteria and sign up to its basic package, they can then display the Trustmark on their website. Trusted Shops then offers consumers a money-back guarantee when they shop at merchants with the Trustmark, up to a value of €2,500 per purchase.

Locations: European countries

Pros: The Trustmark and guarantee are unique with research showing they increase conversion rates.

Cons: Minimum contract of 12 months and does not offer as many customer review features as other, more specialised platforms.

Trustpilot

Trustpilot is one of the most highly visible review platforms on the internet as it regularly features on Google search results pages. It is an online review community where users can review any business. In addition, merchants can sign up for a package which gives additional features.

Locations: Worldwide

Pros: Very well-established plus the free package offers a lot of useful features.

Cons: Some users complain about the difficulties they face posting negative reviews about Trustpilot customers, while press reports have covered stories about companies being able to purchase fake five-star reviews.

Verified Reviews

Verified Reviews is a platform that helps you get reviews from customers whether they purchase from you online or in-store. It also offers a number of additional services including a mediation procedure for negative reviews, reports, social media integration, and more.

Yopi.de

Yopi.de is a German price comparison website which also has an operation in Thailand. As well as comparing prices, its users can leave reviews for products and merchants. It doesn't offer a review product for merchants, but you can pay to advertise on the website to make your business more visible to Yopi.de users.

Locations: Germany and Thailand

Pros: Gets 100 new reviews a day and lists over one million products and services.

Cons: Outdated design and a smaller community of users than some other price comparison websites.

Yotpo

Yotpo is a platform that lets you collect reviews from your customers, although it offers several other products too including Visual Marketing and Consumer Insights. Its Reviews & Ratings product has a limited free option which does not include Google integration. For Google integration and other features, you need to buy a premium plan.

Locations: Worldwide but primarily aimed at US customers.

Pros: Customer support is very good, and the front-end appearance is professional.

Cons: The platform is more difficult to use than it should be, plus some users have complained it slows down their website.

Price: By quote but there is a Growth Plan available for small businesses costing $29 a month.

Zoorate is an Italian review platform that helps you collect and verify reviews from online customers. Its reviews and ratings product is called Feedaty. In addition, it also offers a customer experience management tool.

Locations: Italy but the website is also available in English.

Pros: Very powerful features and strong in the Italian market.

Cons: No free trial, plus there are some people who have reported concerns with the review certification process.

Recommended Further Reading

Add Product Ratings on Google Shopping - Learn how product ratings make your listings in Google Shopping stand out but they also help you build trust with potential customers, improve your visibility in search, and increase on-site conversions.

Get Started with Seller Ratings on Google Shopping - Seller ratings on Google Shopping give buyers an overview of how past customers viewed their experience of buying something from you. They take a split second for a customer to read, and can result in you getting a sale or not.

Conclusion

As you can see, there is a wide variety of options to choose from when it comes to review platforms for Google Shopping. Some are price comparison websites rather than standalone review and rating platforms, for example. There are varied options depending on your location too, the additional products on offer vary from provider to provider, and pricing varies as well.

One thing you can be certain of, however – your product listings on Google Shopping will perform better when you embrace reviews, particularly if you use a dedicated reviews and ratings platform.