About This Job

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Help accelerate the future of Philips into a Healthtech Services & Solutions Company.

Identify with Markets, Businesses and Global Services functions the best practices (internal and external) to improve the delivery of maintenance services and service contracts. Guide the implementation of these improvement opportunities to drive customer satisfaction and lower service cost. Define and implement the processes that standardize these best practices

Do you have the ability, and experience, to identify best practices for global implementation? Do you want to make sure we have the most advanced customer service at a competitive value? Do you live and breathe continuous improvement, never satisfied, always looking for a bit more? Then apply for the role of Global Customer Services Operations Leader

Working with the 17 Markets Customer Services Managers, the 7 BU's and the Global Services Functions to identify and execute best practices in maintenance service delivery. This applies to direct and indirect customers;

Working with BU's and Markets on acceleration of Remote Resolution applications and First Time Fix repair

Compliance of our service delivery with the appropriate regulatory processes

Working with Market Services Delivery managers to set operational service delivery plans

Development and implementation of 'value' service delivery processes for relevant products

Aligning global market leaders on new ways of working regarding customer service delivery

Building good professional relationships with market leaders and stakeholders

A large, dedicated global team that develops service markets and executes customer service solutions for Philips. You will also lead a team of professionals, some direct reports and some being indirect reports. You will be strongly supported in processes and functions to be successful.

To succeed in this role, you should have the following skills and experience

At least a (technical) Master degree and 10-15 years of experience in operations roles. If you also have an MBA that is considered an advantage

Experience in a large scale operational environment, where you've successfully implemented best practices and process improvement

Certification in Lean or another comparable proven continuous improvement methodology

A strong focus on customer experience and excellence

You stand for operational excellence and cross-functional cooperation

You have ample experience in being a leader in a multicultural matrix environment

Willingness to travel worldwide 40% of the time

In return, we offer you

A role with a lot of freedom where you have the opportunity to start up projects that will lead to very concrete results. You will get the support you need; whether that is in training capabilities, analytical capabilities, IT capabilities or anything else that will help you make this role a success.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

Contact

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Jose V.

Systems Engineer

Jose engineers the specific system level requirements for the Philips Sonicare oral healthcare products. He makes certain the detailed design of each device over-delivers on customer expectations every time.