Crozscore:

Software Description:

Teamwork Desk is function-rich software that gives you every advantage in managing your inbound communication and each ticket, from the moment it arrives to the time it’s solved, all while being invisible to customers. Desk is an all-round support hub for inbound communication and help doc creation, allowing you to be helpful 24/7. Measure what matters —customer happiness, team productivity and traffic channels. Seamless integration with Teamwork Projects and the tools you already know and love.

Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

What are some applications this service is commonly used in tandem with?

Teamwork Projects
Teamwork Chat

Who are the main user groups of this service?

Marketing teams
Software teams
Web Design teams
Agencies
Startups

What is this service generally used for?

Managing customer support.

FAQs:

Who are the main user groups of this service?

The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

Does this service offer multi-user capability (e.g. teams)?

Yes, multiple user can create Userlanes.

Does this service offer guides, tutorials and or customer support?

Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

What is this service generally used for?

Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training

Does this service integrate with any other apps?

As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

What platforms does this service support?

Userlane can be implemented on top of every existing web-based software or e-commerce website.

What are some applications this service is commonly used in tandem with?

Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.