Age of Empires III - New Support Ticketing System

Have you had some issue with your game or account you've been unable to resolve with the ESO account manager or forums? In order to improve customer support, the Age of Empires franchise is shifting to a new ticketing system! This will allow me to resolve your issues more quickly; and better keep track of ongoing concerns as they arise. Simply click "Support Ticket" on the left navigation bar to get started!

If you're looking to make changes to your ESO account, please continue utilize the ESO account tool on the right.

Although you may still see references to Age3support@microsoft.com on the game and site, this ticket system will be replacing email support for account assistance, installation help, or abuse reports. Inquiries to that email will receive a redirect to the new ticket system.If you have any questions, head over to the announcement section of the forums - or give me a shout on twitter! (@RChaply)

Happy Gaming-Ryz0nMicrosoft Studios

9/27/12

Age of Empires III - Summer Sale!

Here at Microsoft Studios we're excited to be participating in this year's Summer Sale on Steam. Between July 12th and July 23rd 2012 - both Age of Empires Online and Age of Empires III: Complete Collection will be on sale!

Also make sure to check out all of the Microsoft Studios games featured in the Summer Steam Sale, including:

Follow me on Twitter ( @RChaply ) for up to date information on flash sales, game maintenance, and more. Happy Gaming!

7/12/12

Age of Empires III Available on Gamestop's Impulse Service!

We are excited to announce that Age of Empires III: Complete Collection is now available on Impulse! Again, for a limited time the game, get the game for half off!

The Complete Collection includes the original Age of Empires III, as well as the two expansions, The War Chiefs and The Asian Dynasties. Play through all three unique campaigns, or battle it out with friends online or over LAN.

Age of Empires III Available on Steam!

We are excited to announce that Age of Empires III: Complete Collection is now available on Steam!

The Complete Collection includes the original Age of Empires III, as well as the two expansions, The War Chiefs and The Asian Dynasties. Play through all three unique campaigns, or battle it out with friends online or over LAN.

Age of Empires Online Launches August 16, 2011!

Age of Empires Online, the next chapter in the best-selling Age of Empires PC game franchise, will be available worldwide August 16th, 2011 in retail stores and online at www.ageofempiresonline.com. With its launch, the game will feature two of the greatest ancient civilizations, the Greeks and Egyptians, and offer more than 40 hours of gameplay for free!

And that is just where the experience starts! As players grow their empires and look for new adventures, Age of Empires Online delivers the opportunity to buy new Premium Content Packs, everything from entirely new civilizations to Booster Packs with new game modes and more. It is the biggest Age of Empires game ever.

Microsoft Colonizes Age of Empires III Support

As of today January 3rd, 2011, Robot Entertainment is transitioning support for Age of Empires III to Microsoft Game Studios. All support emails and forum issues should be directed to MGS, as well as ESO maintenance and any other issues related to Age of Empires III. Robot Entertainment will be assisting Microsoft during the transition period, but will not remain active on the forums as an official support presence.

Robot Entertainment has been very proud to handle all maintenance and support for Age of Empires III while developing Age of Empires Online.

The Microsoft Games Community team that will be handling all support is:

Age of Empires 3: Complete Collection Available for Download

Robot Entertainment and Microsoft Game Studios are proud to announce that Age of Empires III: The Complete Collection is now available for download from the Microsoft Games for Windows Live: Games on Demand service.

The compatibility patch released is now available for download from this website. You can download it by selecting your game on the left, then Downloads and then Game Updates.

6/8/10

ESO Maintenance 3/23/2010

ESO and all Age of Empires III online services are operational at this time.

ESO is currently down for extended maintenance. We do not have a timeframe for when all services will be back up and running. We apologize for any inconvenience. Keep checking this page for any updates.

3/23/10

ESO Downtime 11/7/2009

The company that hosts the servers for ESO and related environments will be moving our servers to a new location on Saturday, November 7th. The servers will be down from 12:00am to 8:00am CST (GMT -5) that morning. We will keep you updated as to the progress of the server move. Age of Empires III and Age of Mythology will be affected.

10/29/09

ESO Downtime 8/25/2009

Routine maintenance will be taking place on the servers that host ESO Tuesday, 8/25/2009. We expect the servers to be down from 7am CST to 12 noon CST (GMT -5). The Age of Empires III and Age of Mythology online servers will be down while they undergo maintenance and Robot Entertainment thanks you for your patience as we work to improve your online experience.

Update: Maintenance has been completed and all ESO Services are operational.

8/24/09

Robot Launches New Blogs

Robot Entertainment has rolled out a couple of new Blogs on their home page, RobotEntertainment.com.

Life at Robot talks about Dave Pottinger's project to build a Lego Robot Logo, complete with pictures showing how much more work will go in to it than expected.

"In terms of color, the official Robot logo is on a black background. We seem to have a lot of those already, though. We have this cool sign on the building. We have another one in our lobby. And one day, this door mat showed up. At this rate, 19 more black Robot logos will show up next week. We needed some other color, so we went with the white version."

In Welcome to Art-bot Central, Art Director Dave Kubalak introduces all of the artists and goes into details about his home office/art studio.

New AOE III Patches

Robot Entertainment is proud to announce that we are releasing new patches for all three Age of Empires 3 products. Vanilla, The War Chiefs, and The Asian Dynasties will have new patches released later this week to address balance issues, exploits and bugs, as well as improve performance when using navies. Check out the patch notes below:

Greetings from Robot Entertainment!

My name is Aloysius and I'm the Community Manager for Robot Entertainment. We are going to be handling Age of Empires 3 customer support, community, forums and the online multiplayer component, ESO.

There are no planned changes in the level of support for Age of Empires 3. You will still be able to buy the game in stores and come home and play online with your friends and the hundreds of thousands of other players!