Ratings & Trust

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"After ordering they sent me an e-mail with UPS tracking number. The tracking number turned out to be invalid and the item never shipped.I called their support 800# 10 times and never got through,just sat on hold for 10+ mins each time to be trans to a mbx that doesn't take messages.I emailed them 15 times and received no reply.I have disputed the charge as they absolutely SUCK, will never order from these rip off artists again. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"i purchased what i thought was a new tv on bigondigital.com. soon after my card was charged, i went back to the website and found that the tv i bot was re-categorized as a 'mfr. re-certified' tv. I DID NOT see that on the original page where i bot the TV. Several online reviews on pricerunner.com state that they had the same thing happen to them. i called my bank and cancelled my order. i may get hit with some charges, oh well....beware of bigondigital.com...IT"S A SCAM and several people have said so...."

"I placed this order online on November 3 and had to call 5 times before I could get my item shipped. This order was a Christmas gift and finally arrived December 23, after several calls placed to them. Customer Service and delivery are horrible. I will not ever use them again."

"Awful, awful, awful. Caveat emptor, as this group is as dishonest as the day is long on June 21 at the North Pole. After assuring me that the TV was definitely in stock and would be shipped in the next 48 hours, two days later they revealed that it was being drop shipped immediately and would arrive in a week. When that didn't happen, they said that there was product damage so it would be on the next truck out. AFter pressing them, they admitted it hadn't ever been shipped.

Meanwhile, they charged my AMEX card on the day of purchase. When asked today to provide credit, they invented story of needing a letter from me. AMEX cxld this transaction immediately as no shipping had occurred.

"I ordered an in stock item in October and after two weeks of trying to find out any information,no communication was sent by Big On Digital, was told the item was on back order. When the TV finally shipped in November, it arrived damage and again there was no communication as to the status and they did not call nor communicate the status. I finally cancelled the order after they kept telling me that they didn't know when the product would ship. This company by far has the worst customer service I've ever encountered."

" First let me say that I ordered a Sony DVPCX985V 400 Disc Player product in March 2005 and had a positive experience with BigOn Digital.com, which is why I am so puzzled about the company's apparent difficulties in the last six months.

Several months (June 2005) ago I placed an order (#BD-77788) with BigOn Digital for a Sony DCR-DVD92 HandyCam. The Camcorder was backordered and I was assured that it would arrive in time for my trip to Alaska at the end of June. As the time for the Alaska trip drew nearer, I called again. You assured me that it would make it in time. You finally admitted that it was not going to make it. I called several times over the next few months and the unit was still on backorder. During one of my calls William told me it was still backordered and then said “Oh my G__, look at her A__!” I asked if he was looking at Porn while working. He said “No.” I asked “where did that comment come from?” He said I am just looking at sites with sexy women.” It bothered me but I said nothing more on the subject.

I finally canceled the order in September. In October I emailed two inquiries as to whether or not BigOn Digital could now deliver the item. I was assured that it would not be backordered. I reordered by email on November 23, 2005. I received notices to call and confirm the order, which I did today, November 28, 2005. William took the order and when I inquired about whether or not it would be back ordered, he was evasive. I then received an email (today, November 28, 2005 at 9:17AM) confirming the order (# 135787)within just a few minutes of placing it. I received an email today, November 28, 2005 at 9:18AM) saying the item was backordered. I sent the following email to BigOn Digital.

“I emailed you twice to make sure this product would not be backordered. You assured me twice that it would not be backordered. My guess is that you are having money problems and ordering when you get enough orders to pay for your shipments. Either that or you are just not good business people. Either way, I am going to do a review on PriceRunner and resellers and other websites and let others know that BigOn.com is not a reputable place to buy things from. You might want to check the some of the websites. You are accumulating a very poor reputation. Cancel my order immediately and send a confirmation email that it has been cancelled. Sincerely,Bill "

This was my experience. You decide if this company is worth doing business with.

"I ordered a nikon coolpix camera on this site on 25 Oct 05. At the time of ordering, it specially checked the condition of the product. It was written BRAND NEW. When I received it after 15 days, it was a refurbished product. Till then the site was still showing NEW. When I called them, at that very moment, they changed the status to Refurbished. I was shocked to see this. They accepted the mistake but refused to take back the camera. I should suggest everyone, not to but anything from this site.

-ThanksSam"

This review was modified by samsam1000
on November 16 2005 11:35:13 AM

"This company is a fraud. I reported already. Purchased from this store GPS for the car. When open box it was deffective. I called them to obtain return authorithation (it was only five days since I received it they giving ten days return policy) they refused to accept return and offer me to deal with manufacturer. On their Web site they stating that all products what they sell coming with full manufacturers warranty. They are not authorized resailler and manufacturer (Pioneer) void the warranty. I paid over $1200 and now I have to fight to get my money back.Beware of this "retailer"!"

This will be my last attempt to work things out with you by either phone or email rather than to report a fraudulent transaction to my Mastercard company. What’s happened so far:

9/13/05 – I placed my order for your “MiniMax7DKIT” at the website price of $1059.99, and a spare battery for $69.99 from salesperson Sean. The kit is a Minolta 7D camera body plus a Minolta 28-100 lens. Total charge = $1195.25 including the high shipping and insurance charges. (The exact same camera body alone without any lens was priced $80 cheaper at $979.99 as “MiniMax7D” on the website, and still is.) The full charge was placed against my Mastercard by you that same day. I was told before I ordered that both camera and lens were in stock, ready to ship, and would reach me in 14 days since I chose the least expensive ground shipping, otherwise sooner.

9/14/05 – I called back and cancelled the spare battery before shipping and was told that a refund for $69.99 would be made that day to my Mastercard account.

9/26/05 – I called on the 14th day to ask why my order had not come yet. Was told you had promised 14 business days, not calendar days. Was told camera and lens were not in stock when I had ordered 9/13/05 (opposite of what you said at the time of the order), but that you would still get it to me within the originally promised 14 business days by shipping both camera and lens by 2 day priority shipping at your expense later that week with an email and tracker number to come to me by email when shipped.

9/29/05 – Got an email to say order was shipped and with tracker number. Tracker number revealed shipment was by ground service, not priority as promised. You chose to save yourself some money rather than do what you had promised me.

10/6/05 – Package arrives on 17th business day since order was placed. Not within 14 as promised. And only item shipped was camera body, no lens. Invoice was in the box and a copy of it is attached to this email. Does not specify either “MiniMax7DKIT” or “MiniMax7D”, says “Minolta Konika Maxxum 7D 6.1 Mega Pixels - $1059.99” instead. I’ve never before seen a situation where the order is placed by item number, but the resulting invoice does not include that information, very curious this deliberate vagueness.

10/7/05 – Called the next morning to ask why no lens had been delivered when it had been ordered and paid for. Was at first told I had ordered the camera body alone. I pointed out that if so I had been charged $80 too much as the price charged was for the kit. Was then told on the same call by the same person after checking (with me on hold 5 more minutes) that OK you ordered the kit, but the lens was out of stock both when ordered (when I was told it was in stock along with the camera body) and when the body had been shipped 9/29/05. But (in a remarkable coincidence) the lens had been shipped to me 10/6 (the previous day) as it had since come into stock. And the promise was made that you would email the tracker number that day for the shipment made the day prior. No email came then or since. No lens has arrived. Also asked about the $69.99 credit and was again told it had been made 9/14.

10/17/05 (today) – I called again to ask about the missing lens and the missing $69.99 credit. Was told lens did not ship on 10/6/05 as I had been told on the call made 10 days before. Was told it was now “in shipping”, and that you would confirm the exact status and phone me in the next 3 hours to tell me when it had or would ship and what the tracker number was for the shipment of the lens. Was also again told the $69.99 refund had been made 9/14/05 and you agreed it should long since have reached my Mastercard company. It has not. It has now been more than 3 hours since my call and you have not phoned.

What do I want at this point? • As promised by you several times I expect a refund of $69.99 for the spare battery.• And by end of day tomorrow 10/18/05 either send me email with a tracker number indicating the Minolta USA merchandise 28-100 lens has been shipped, or else a further refund of $80 reflecting the difference between the $1059.99 charged me for the camera-and-lens kit and the $979.99 price advertised on your website then and now for the camera alone which is what you actually sent to me. "

"Highly discourage any dealings with the company. Immediately after order, they will call you to confirm your credit card information and then begin the process of jacking up your cost. It starts with insurance; in my case about $160 dollars and goes on from there. Luckily, I looked at this board and saw that the scam was beginning, so I cancelled the order. Of course, they tried to charge me a 7% fee to cancel an order that they had not even placed yet. Best advice - stay away!!!!"

"I ordered a new Canon Powershot Pro1 with accessories. They sent me a refurbished camera and left out $350 worth of accessories. When I tried to contact them, I was put on hold and get hanged upon for over an hour. I finally called VISA and report fraud. These people are scammers."

"I'm speaking from my own terrible experience with Big On Digital. I ordered an olympus digital camera in July from their online store. It took more than three weeks before I recieve it. And it turned out to be a used one. So I called and returned the camera at my own expense. Another three weeks passed, the exchanged camera arrived. This time it's a defective one. The USB connection to PC not work! Called them again, no explaination, no sorry. Just asked me to return it again at my own expense. They did agree to refund my original cost, but only after two month waiting and many frustrated calls. I don't believe it's an conincident they made two mistakes in a row. It has to make me wonder if they really ever sell anything new or good! So be carefull shoppers!"