Examples of Automated Voice Response

Example 1: Customers who call each month to check their balance are routed to an automated system that answers the phone this way: “The amount now due on your account is $364.27. If you have a billing question, press 1 …”

Example 2: Customers who call to check if their payment has arrived could be identified and the phone message would then be: “Your last payment was received on February 9. If you need to speak with a service Rep, press 1 …