The enhanced checkout and binder export Java applet in Vault does not initialize and no errors are presented when performing actions.

Please apply any of the steps below with caution and only at your own risk.

Solution:

Usually, this type of failure is caused by a local issue with the user’s installed java version or browser configuration and can be fixed relatively simply.

The first step should be to determine if the issue is related to the Vault applets or is a general Java problem. To check this simply open http://java.com/verify and follow the instructions. If the verification applet does not start it is a general issue.

The following items can cause problems with Java or the Vault applets:

Outdated Java version

Invalid browser configuration

Java cache issue

Browser cache issue

First, please read the related up-to-date Vault help articles and if possible, update to the latest Java version:

For example, if the applet initialization fails or is skipped by the user twice in a row, Vault prompts the user if the Enhanced Checkout app should be started in the future. If No is selected, this preference is going to be stored in the browser cookie and the applet does not start anymore.

Java.com also gives instructions to clear the java cache. When clearing browsing history it is enough to delete the cookies only:

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