ETHICS COMPLAINTS

REALTOR® Associations are responsible for enforcing the REALTOR® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®.

Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.

If, after discussing matters with your real estate professional or principal broker in that firm, you are still not satisfied, you may want to contact the South Metro Denver REALTOR® Association. If, after taking these steps, you still feel you have a grievance, you may want to consider filing a complaint. Please note that all Professional Standards cases will be referred to the Colorado Association of REALTORS® for the 2017-2018 year.

The complaint will move to the Grievance Committee. Should the Grievance Committee dismiss the complaint, an appeal can be made to the Board of Directors.

STEP 3

The complaint will then be heard by selected members of the Professional Standards Committee.

STEP 4

A ruling will then be made by the Professional Standards Committee. If there is a belief the process was seriously flawed to the extent you were denied a full and fair hearing, there are appellate procedures that can be involved. The fact that a hearing panel found no violation is not appealable.