Don't get me started, Lux :) I am currently researching usage of enterprise s/w by customers and am appalled at how low the usage is due to the "let's make it as complicated as possible to justify our existence" brigade..

There has to be an uprising by end-users of such software - given that these users are individuals who are exposed to (and expect) delightful experiences from their interactions with the iPhones of the world, the time cannot be too far.