Restaurant operators renew focus on service

While in Chicago recently I had the opportunity to check out several restaurants during an extended stay. I don’t just walk into a restaurant hoping the chow will be good. I do my research and ask around, so by the time I get to the restaurant, I’m pretty sure I’m going to have a good meal. And I usually do. One thing I don’t usually check (like the youngsters on Yelp) is service grades (which may explain why I’m often bitching about poor service in this ...

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