drm error when trying to view netflix movies

Vista Help

We have Vista ultimate 64 bit version. I try to watch movies instantly using
netflix.com and I always get the drm error message. I have tried following
all of the downloads they say to follow on netflix, but it still isn't
working. Does anyone know what I am missing to figure this one out? I tried
the Netflix tech support, but they didn't have much to offer. I am still
unable to watch instantly. Other dvds play fine if I have them in hand.

When mine died last night and Netflix was no help, I started searching
forums. no luck yet but I wanted to add that I am using vista 32 bit
running ATI hd 2400 v7.15 drivers. this had been working fine since day
one. watching netflix stream for months. tech support told me that it
wont usually run with the new a version and thought perhaps rolling back
my driver would work. i think i'll try this first.

First, disable automatic license acquisition in Windows Media Player:

1. Open Windows Media Player
2. Select tools, then Options
3. Select Privacy and deselect Download usage rights automatically
when I play or sync a file

Next, rename the DRM Folder:

1. Open My Computer
2. Click Tools, then Folder Options
3. From the Folder Options window, click the View tab, and select the
Show hidden files and folders button
4. Next, uncheck the Hide protected operating system files
(Recommended) box
5. Click OK
6. Open My Computer
7. Open the C: drive
8. Open the Documents and Settings folder
9. Open the All Users folder
10. Right-click the DRM folder and select rename
11. Enter a new name for the folder (i.e. Old_DRM)
12. Restart computer

This will force Windows Media Player to acquire a new license file,
which should then be handled properly.

Silverlight is automatically set to download updates. The newest update causes the player not to work correctly. Uninstall Silverlight from your computer by going to Control Panel, Add/Remove software and the uninstall. When you go to watch a movie it will ask you to download Silverlight. Download it and when the screen comes up right click it. The box will say Silverlight. Click it, and then click the tab for updates. Click Never update.. then press Okay.

To uninstall Silverlight please perform the steps outlined below: (Note: when completing these steps make sure you have quit our of all running Applications and that they have not just been minimized to the Dock)

1. Open you Mac HD
2. Go to Library
3. Go to Internet Plug-ins
4. Drag Silverlight.plugin to the Trash
5. Go you to you Home Folder
6. Open the Library folder
7. Open the Preferences folder
8. Look for the com.microsoft.silverlight.plist file and move it to the trash
9. Look for the com.microsoft.SilverlightPlugin.loader.plist file and move it to the trash
10. Check your Trash to make sure there is nothing you want to keep then empty your Trash

Restart your Mac

To manually install Silverlight please perform the steps outlined below: (Note: when completing these steps make sure you have quit our of all running Applications and that they have not just been minimized to the Dock)

1. Launch your web browser (FireFox/Safari) and visit Silverlight.net/GetStarted
2. On the lower right side of the screen you will see Install Silverlight, Choose Silverlight Mac Runtime and allow this to download to your desktop. If the installation automatically launches quit out of it and complete the following steps.
3. Mount the Silverlight image that is on your desktop
4. Ctrl+Click Silverlight.pkg
5. Choose "Show Package Contents"
6. Open Contents
7. Copy Archive.pax.gz to Desktop
8. Ctrl+Click the Archive.pax.gz file that was placed on the Desktop
9. Choose "Open With", BOMArchiveHelper.app or "Archive Utility".
10. This should extract a folder to the desktop called Library
11. Open this folder
12. Open the Internet Plug-ins folder
13. Copy Silverlight.plugin to Hard Drive: Library: Internet Plug-ins.
14. Restart your Mac
15. Visit Silverlight.net and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully.

If this is unsuccessful there may be an issue with your user account preventing Silverlight from working correctly. What we would like to do is test a new Mac user. To create a new Mac user:

1) Go to System Preferences
2) Go to Account
3) Choose the Plus sing in the lower left corner to open the new account window, enter Test for the user name, leave the password blank
4) Put checkmark in Allow User to Administer this computer
5) Choose Create Account
6) Now logout out of your original account and login to the Test account
7) Once in the Test Account visit Silverlight.net and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully.

If this is unsuccessful there may be an issue with your user account preventing Silverlight from working correctly. What we would like to do is test a new Mac user. To create a new Mac user:

1) Go to System Preferences
2) Go to Account
3) Choose the Plus sing in the lower left corner to open the new account window, enter Test for the user name, leave the password blank
4) Put checkmark in Allow User to Administer this computer
5) Choose Create Account
6) Now logout out of your original account and login to the Test account
7) Once in the Test Account visit Silverlight.net and go to Showcase, if you can view this page without being prompted to install Silverlight then it has installed successfully. Visit NetFlix to ensure that you are able to access their content.

If Silverlight works with the new Mac user you will need to contact Apple and have them determine why the original user will no longer allow Silverlight to work.
If this fails another suggestion we can make it to check to see if the browser is running with Rosetta enabled. To verify this please perform the following steps. (NOTE: you must be fully quit out of the browser to perform these steps)

1) Open your Mac HD
2) Go to Applications
3) Locate browser
4) Ctrl+Click on the Icon and choose Get Info
5) Under General Make sure the box that says Run using Rosetta is not checked
6) Launch browser and attempt to launch content on NetFlix

If this fails then there may be an issue with corrupt fonts within your operating system that is not allowing Silverlight to load when attempting to access NetFlix content because NetFlix uses DRM formatted content and corrupt fonts can prevent this type of content from loading. The next step will be to manually install the Arial and Verdana fonts to do so please complete the following:

1) Go to the Hard Drive
2) Then Applications
3) Then Font Book
4) Choose the Verdana font, and go to File, and Export Fonts. Name the folder Verdana.
5) Then choose the Arial font, and go to File, and Export Fonts, and name the folder Ariel.
6) Go to the desktop, and look for these two folders.
7) Go inside each of these folder, then another folder with the name of the font. You will see multiple folders in here. You will need to go inside each of these folders, and copy all fonts located here to HD>Library>Fonts
8) Restart the computer.
9) Attempt to view Netflix content.