Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CKS Global Solutions Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘CKS Global Solutions Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 24-26 Boulton Road, Stevenage, Hertfordshire, SG1 4QX, United Kingdom. Our company registration number is 6473624 (England). The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Enquiry List

If you are unable to read the serial number please contact us directly.

Your PCAP Firmware Request was sent successfully. A member of our Support team will be in contact with you shortly to provide the correct firmware for your CKS Panel PC!

What makes a good Fault Description?

Please include as much detailed information as possible when filling out the fault description. Having as much information as possible helps us help you!

This information can include:
Temperature of Environment
Is the fault persistent or intermittent?
If the fault is persistent try and state exactly what the user is doing when this fault occurs.
Is the unit set up to reboot at a certain time?
Is the unit powered by a UPS (Uniterruptable Power Supply)?

What is my Repair PO No?

The Repair PO No is your own (the customers) Purchase Order number for the repair.

If you have already raised a purchase order for the repair before submitting this form, use the Purchase Order number as your Repair PO number as we will then reference this in future making it easier for you manage the repair within your own system.