Access & Support

HELP FILE

Join a Standard Support Session on Windows

When a GoToAssist Corporate customer joins a standard support session , the GoToAssist Corporate Customer installation package (including the GoTo Opener application) will be downloaded onto their computer. By leaving the GoTo Opener application installed, customers will be able to join future support sessions more quickly by avoiding the extended download process.

Note: The GoToAssist Corporate service becomes installed if the support session runs as a service. Depending on the representative's portal settings, the GoToAssist Corporate service will either remain installed or uninstall at session end.

The installation package includes the following components:

GoToAssist Corporate Customer desktop applicationThis is the main software that customers use to join support sessions.

GoTo Opener applicationThis "helper" application downloads as the GoToAssist Corporate Opener.exe, then installs as the GoTo Opener. This application is required to install and launch the GoToAssist Corporate Customer desktop application. It must be installed on the computer, even if the Customer application is already installed.Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process again. We don’t recommend that customers do this if they frequently join support sessions, as they will lose the benefit of faster join times.

Topics in this article:

Download GoToAssist Corporate

To begin the installation process, customers can join a support session. Once the web browser launches, they will see the following:

If the GoTo Opener application is not installed (either first time joining or it was previously removed), then the GoToAssist Corporate Opener.exe file will automatically start downloading. Continue to Step #2.

If the GoTo Opener application is already installed, then the web browser will automatically start the GoTo Opener app, which will then launch the GoToAssist Customer application (or install it again, if needed). The customer can skip Step #2 and continue to Step #3.

If the GoTo Opener application is not already installed, the GoToAssist Corporate Opener.exe file will automatically begin downloading. Depending on which web browser the customer is running, they can complete the download as follows:

Mozilla Firefox

Click Save File when prompted (or click restart the download in the browser window if needed), then click the Downloads button in the toolbar and select the "GoToAssist Corporate Opener.exe" file.

Internet Explorer

Microsoft Edge

The GoTo Opener application will be automatically installed (click Yes if prompted by User Account Control), then automatically launch the GoToAssist Corporate software.Once the download is done, the customer will be able to join future support sessions even faster! See Run GoToAssist Corporate once installed for more information about joining future sessions. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process again. We don’t recommend that you do this if you frequently join support sessions, as you will lose the benefit of faster join times.

Run GoToAssist Corporate once installed

Once the GoTo Opener application has been installed, customers will not need to download it again (unless they remove it). When these customers join a support session next, they will be prompted with additional dialogs from the web browser requesting permission to start the GoTo Opener and/or GoToAssist Corporate Customer applications on the customer's behalf.

Mozilla Firefox

Customers running Firefox will be prompted to choose an application to use (either the GoTo Opener application, or the GoToAssist Corporate application).

Select the "Remember my choice for GoTo Opener links" check box to avoid being prompted by the dialog again when joining future sessions.

Click OK to continue. The GoTo Opener application will then start, as shown in Step #3 above.

Google Chrome

Customers running Chrome will be prompted to accept the browser's request to open the external application (either the GoTo Opener application, or the GoToAssist Corporate application).

Select the "Remember my choice for GoTo Opener links" check box to avoid being prompted by the dialog again when joining future sessions.

Click Open GoTo Opener to continue. The GoTo Opener application will then start, as shown in Step #3 above.

Internet Explorer

Customers running Internet Explorer v9 or newer will not be prompted by any additional dialogs. Customers running v8 or older will be prompted to launch either the GoToAssist Corporate Opener.exe or the GoTo Opener application.

Click Open GoTo Opener in the web browser.

Click Run in the Application Run dialog. The GoTo Opener application will then start, as shown in Step #3 above.