Technological Systems Issue

The U.S. Department of State mailed letters on June 9 to a limited number of U.S. passport customers whose personal information may have been compromised. The letter provides specific details regarding the breach of personal information, how to contact us for further assistance, and guidance on how to protect yourself from identity theft.

On Saturday, May 16, the Department is hosting a Passport Acceptance Day at the Washington Passport Agency from 9:00 a.m. until 2:00 p.m. This event will offer appointments (call 1-877-487-2778) and walk-in services for applicants using Form DS-11 (all first-time applicants, all minors, and applicants who are not eligible to use Form DS-82).
Passport processing time is four to six weeks. Expedited processing, will call service, and same-day passport issuance will not be available.

On April 13, 2015, the Visa Office attended an outreach event at the IIUSA 2015 EB-5 Regional Economic Advocacy Conference to address questions related to the implementation of a visa cutoff date for the EB-5 visa category. The responses provided by the Visa Office can be found here here.

Beginning Monday, April 13, 2015, the San Juan Passport Agency will be temporarily closed to the public due to renovations in the building. We apologize to U.S. passport customers for the temporary inconvenience.
For first-time adult and minor applicants, passport acceptance facilities in Puerto Rico will continue to accept routine and expedited passport service applications. Qualified applicants wishing to renew their passports or add pages can apply conveniently through the mail. Routine processing time is 4-6 weeks door-to-door and expedited processing is 3 weeks.
Applicants traveling within two weeks are advised to schedule an appointment with the Miami Passport Agency by calling 1-877-487-2778, 24 hours a day, 7 days a week (se habla español). Applicants traveling within two weeks who are unable to travel to Miami should call the above number Monday through Friday between the hours of 8 a.m. and 5 p.m. Eastern Daylight Time to speak with a customer service representative for assistance.

Due to inclement weather, the following passport agencies are closed to the public today, Thursday, March 5, 2015: The Washington Passport Agency, the Special Issuance Agency (Washington, D.C.), the Arkansas Passport Center (Hot Springs, AR), the Dallas Passport Agency, and the Philadelphia Passport Agency. Any applicant with an appointment at one of these facilities that has not already been rescheduled should contact the National Passport Information Center to reschedule at 1-877-487-2778. We apologize for any inconvenience. This site will be updated as information regarding additional Passport Agency closings becomes available.

Due to inclement weather, the Atlanta Passport Agency and the Arkansas Passport Center (Hot Springs, AR) will be closed to the public today on Wednesday, February 25, 2015. Any applicant with an appointment at this facility that has not already been rescheduled should contact the National Passport Information Center to reschedule at 1-877-487-2778. We apologize for any inconvenience. This site will be updated as information regarding additional Passport Agency closings becomes available.

Due to inclement weather, the Dallas Passport Agency will be closed to the public today on Tuesday, February 24, 2015. Any applicant with an appointment at this facility that has not already been rescheduled should contact the National Passport Information Center to reschedule at 1-877-487-2778. We apologize for any inconvenience. This site will be updated as information regarding additional Passport Agency closings becomes available.

Due to inclement weather, the Dallas Passport Agency will be closed to the public today on Monday, February 23, 2015. Any applicant with an appointment at this facility that has not already been rescheduled should contact the National Passport Information Center to reschedule at 1-877-487-2778. We apologize for any inconvenience. This site will be updated as information regarding additional Passport Agency closings becomes available.

All Cuban Family Reunification Parole (CFRP) interviews currently scheduled on or after February 1, 2015 will have new interview appointments scheduled by the National Visa Center (NVC). This includes all applicants who have previously scheduled appointments on or after February 1, 2015 through U.S. Interests Section Havana’s call center.

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