Customer Centricity, Digitalization, Package Travel Directive, Artificial Intelligence, Basic Data Protection Regulation, NDC and Blockchain. How can young tourism professionals make sense out of all of this? The travel industry is in the middle of a structural change and we’re getting bombarded with all these buzzwords every day. What is essential and needs to be focused on and which topics are related? With his broad knowledge, Markus Heller brings light into all these topics, so that young tourism experts can understand the basics and correctly classify them.

March 07, 2019

A look at communication technologies that support hotel staff in transmitting basic information to guests. How hotel managers can help their teams concentrate on being hosts and create employee value at the same time.