Customers can now have up to 5 minutes of their audio recording transcribed with no strings attached. The offer started recently and will be available until the end of the year.

Interested parties can just click on the free trial banner on TranscriptionWing’s website, fill-out a form, upload a recording, and TranscriptionWing will deliver a transcript of the first 5 minutes of a recording at no cost. There are no hidden charges and no credit cards required.

Last Month, TranscriptionWing received an 8.7 customer satisfaction rate out of a perfect score of 10 from its clients in TrustPilot, a credible online review platform based in Denmark. To celebrate this, the company launched a 5-minute free trial offer so other people can try out the service for free.

According to Francis Bilowan, Supervising Editor of TranscriptionWing, they launched the free trial promo to not just celebrate the high customer satisfaction rate they received, but also to let others see the value of using TranscriptionWing’s services.

“We want prospective clients to experience the hassle-free process of requesting a transcript with just a few clicks on our website. We believe that offering a free trial will let others know and be aware of our prompt, affordable and quality transcription service,” said Bilowan.

No Strings Attached

The supervisor said that TranscriptionWing finds importance in doing the right thing by maintaining their integrity in every business transaction they do regardless if you are a prospective client, a new client or an old one. He said that when they created the free trial promo, they made sure that no credit card information, terms and conditions are required to ensure that the service is 100% free with no strings attached.

“A client’s trust is of utmost importance to us because we are always looking forward to working with a prospect, long term. Our free trial is just a prelude to the service. Signing up for an online account is also free since we’re basically a pay-per-service transcription service company,” he added.

About TranscriptionWing

Founded in 2005, TranscriptionWing has been providing transcription services to market research, pharmaceutical, education, and media industries. TranscriptionWing is also part of “Buy-it-Forward” companies that are dedicated to giving a significant portion (5+%) of their profits to worthy causes.

TranscriptionWing is a service of Civicom, a New York–based conferencing provider which was founded in 2000.

To check out TranscriptionWing’s Free Trial, click here. To view the details of their customer rating, click here.

TranscriptionWing, a New York-based transcription company which provides general transcription services in US, Canada and Europe received an 8.7 score out of the perfect score of 10 from its clients on January 30, 2015, Friday.

TranscriptionWing partnered with TrustPilot, a credible online review platform based in Denmark. TrustPilot has a partnership with Google.

Importance of Customer Ratings and Reviews

According to a Nielsen study (Nielsen Global Trust in Marketing Survey 2012), 70% (global average) of its respondents trust consumer opinions posted online – making online reviews second to the most trusted form of advertising; word of mouth or people’s recommendations still leads as the number one form of advertising.

Aside from building a good reputation, customer reviews help companies determine what’s important to their customers. According to The Calgary Beacon article, 9 Great Reasons to Conduct Customer Surveys, “Without customer feedback, a company could not possibly meet the product needs of the consumer”.

Consumer star ratings do affect the company’s bottom line. Research conducted by Michael Luca, Assistance Professor of Harvard Business School, revealed that each rating star added on a review translated to anywhere to 5 to 9% effect on the company’s revenues.

High Customer Satisfaction Rating

66.7% of TranscriptionWing clients gave them “5 Stars”, while 29.2% gave them “4 Stars” wherein “5 Stars” means very satisfied, and “1 Star” means very dissatisfied. These reviews came from 30 certified TranscriptionWing clients from different industries such as market research, education, and media.

According to TrustPilot-reviews, TranscriptionWing is well-known for providing accurate transcripts, with fast turnaround time for a very affordable price to its clients. TranscriptionWing is also popular in providing excellent customer service to their clients, based on customer feedback.

“Accurate, complete service, with excellent customer focus – TranscriptionWing has done an excellent job recording and transcribing my meetings. They are very easy and pleasant to work with, prices are good, and the quality of the transcripts is excellent” said by Michelle Lynn-Sachs of B’nai Mitzvah Revolution – a client of TransciptionWing.

To view the detailed customer reviews and star ratings of TranscriptionWing in TrustPilot, click here.

Future Plans

TransriptionWing is currently working on upgrading their website features due to customer demands based on the written reviews on TrustPilot.

About TranscriptionWing

TranscriptionWing is a service of Civicom, a New York–based conferencing provider which was founded in 2000. TranscriptionWing is also part of the “Buy-it-Forward” companies – companies that are dedicated to giving a significant portion (5+%) of their profits to worthy causes.

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