LiveOps, Inc. provides cloud based multichannel, social, and mobile solutions for financial, health care, insurance, retail, and high tech industries worldwide. It offers LiveOps Chat, which provides an integrated experience for online customers with capabilities that deliver just-in-time customer engagement to drive resolution and higher sales; LiveOps on-demand outsourced call center agent solution; LiveOps Email, which provides agents with a 360-degree view of customer interactions across various channels; and social customer, contact center outsourcing, and financial services/insurance industry solutions. The company also provides Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop skilled customer service agents. LiveOps, Inc. was founded in 2000 and is headquartered in Scottsdale, Arizona.

Liveops, Inc. announced that it has named Greg Hanover as the company's new chief executive officer. With Hanover's industry expertise comes a deep understanding of the market, and his former leadership roles at Liveops have positioned him to successfully drive the company's vision and strategy forward. Greg brings more than 15 years of experience in the technology and contact center industry to his new role as CEO. Prior to this appointment, Hanover served as the chief operating officer for Liveops.

Liveops, Inc. announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. The enterprise service industry is at a crossroads. Skills development for both employees and flex workforces needs to be accessible from anywhere, at any time, as opposed to the training offered to service agents in traditional call centers today. With more than 17 years of experience in the virtual call center space, Liveops understands these hurdles and is focused on providing companies with ongoing skill development to deliver exceptional customer service and sales support. Based on Liveops experience in creating award-winning learning content, Skill Builder provides companies with: A custom-made curriculum that is aligned with a company's needs and mission, tailored to the appropriate delivery method, which can include eLearning, facilitator and student guides, videos, and more. Tools to empower learners to meet performance goals, with contextual practice to retain content. Access to a powerful platform so learners can complete skill building at their own pace. Analytics to track ongoing learner performance and results. At the beginning of each engagement, the Liveops Education team analyzes the business needs of each company to develop a customized curriculum. Liveops then creates the instructional content and works closely with the company to determine the best delivery method to present the curriculum to its workers. Liveops hosts all Skill Builder content in the Liveops LMS (learning management system) or the company can host it on their own LMS. Liveops will also perform train-the-trainer sessions as well as update content to address changes based on customer needs. Skill Builder is available immediately. Pricing varies based on design, hosting and maintenance costs.

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