TESTIMONIALS

With over 40 available training programs and a team of service strategy consultants and instructional designers, OTEC is your partner of choice for engaging training and HR solutions that produce outstanding customer service results.

OTEC proudly delivers a broad range of training programs, manages custom built online learning projects, and develops standards programs. We value the positive feedback we receive from past and current clients.

“The LX Boot Camp provided a ton of great and useful insight that I can't wait to take back to my business! As a "new" leader, it has given me new confidence and strategies to not only improve myself, but to develop my team and ultimately enhance my business. Thank you for a great 3 days.”

“We couldn’t have been voted TRAVELLER’S CHOICE 2010 WINNER Best Service in Canada by Tripadvisor without our long term partnership with OTEC”

— Director of Operations,Ste. Anne’s Spa(Voted top spa in Canada for 3 consecutive years by SpaFinder Reader’s Choice)

“Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry. From a fairly sketchy brief, OTEC pulled together a process and product that far exceeded our expectations. They developed a very inclusive process that involved engaging the input and ideas of key people across the industry and created a program that was engaging, entertaining and creative while still presenting rich content. This was no off the shelf solution. OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.”

— Vice President of Public Affairs Communication and Quality Services,American Express Canada

“This presentation by OTEC was well-produced, insightful, informative and engaging. It opened my eyes to many behavioural approaches and aspects of service within the internal and external operations of the McMichael Canada Art Collection.”

“The training opportunity was priceless. Having all our frontline people on the same page and offering consistent service will be most valuable to our area!”

— VE Student Supervisor,Parks Canada

““Usually clients will say ‘thank you’ after each workshop. Since the OTEC training, this is the first time that clients came up to me to shake my hand and tell me how much they enjoyed the session. It felt great.”

— Employment Consultant,ACCES Employment

“OTEC has recently developed a 30 hour Service Excellence Training Program for Humber. This entire program will be the foundation of a customer service course in all our tourism and hospitality academic programs. This is an outstanding product using a creative and interactive approach in the delivery of essential customer service skills and knowledge. In my view it should be a prerequisite for all hospitality and tourism graduates of every university and college in the country.”

— Dean, School of Hospitality, Recreation and Tourism,Humber College Institute of Technology & Advanced Learning

“Fabulous workshop, “eye opening” and thought provoking. This workshop will not only assist in the workplace but in your personal life.”

— Territory Manager,Cascade Disability Management

“[Service Excellence for Healthcare] was very helpful and meaningful. I would highly recommend this seminar. Everyone can benefit from it.”

— Patient Information Coordinator,SickKids Hospital

“Very well organized session. The workshop allowed the learner the opportunity to think outside the box in terms of delivering excellent customer service.”

— Service Excellence Participant,Jarlette Health Services

“It has been a fantastic, engaging, & empowering experience. Thank you for the skills, the tools and to ensure that the torch of Customer Service Excellence continues to burn brightly! Thank you!”

— Employment Services Worker,Region of Peel

“The best training session I have attended – after 4 days I am walking away feeling good, excited, confident and ready; instead of tired, frustrated and wondering how I can adapt what I learned.”

— ACA Assistant,Aboriginal Experiences

“[OTEC’s teamwork] is a good working tool to begin a recognition program for our facility – The area of concern is morale building and team building.”

— Environmental Services Manager,Leisureworld Caregiving Centres

“The Canadian Society of Training and Development (CSTD) has recognized OTEC for training excellence and innovation. The Canadian Awards for Training Excellence validate that the learning programs meet best practice learning principles.”

— CSTD,CSTD

Workshops from OTEC's LX - Leadership Xelerator focus on developing the skills of new, emerging and experienced managers and supervisors for success.