Product Size Guides

Please check that the items that you have ordered are the correct size for you. We do everything we can to ensure that the product sizing information is correct.

However...many manufacturers supply clothing in sizes that vary from what is expected. What is a size 2XL to one manufacturer may well be labelled as a 3XL by another manufacturer even though the physical sizes of the garments are the same. The following section shows industry standard acceptable sizes. These sizes are in general use and give a fair indication of the size of the product where no manufacturer supplied sizing is available. The actual sizes may vary by + or - 10% of the size stated. If you are unsure of the size you require, please do not order a product in multiple sizes with the intention of returning the items that do not fit. This practice is expensive in return postage costs and time consuming. If you are unsure of your size requirements, please contact us. We are always willing to measure any garment to ensure that you get the right fit.

Suggestion...

Measure a garment that fits well and that you already own. For example, you may be intending to purchase a polo shirt from us but are unsure of the actual size of the garment. Lay your existing polo shirt flat, measure across the chest where the sleeves join the body and multiply by two. That will give you the full chest measurement of the garment. Next, turn the polo shirt over and measure the distance between th collar at the centre of the back, and the hem. That will give you the length measurement. Next, contact us with your measurements and details of the polo shirt you are interested in. We will match a size of polo shirt to your measurements to ensure your purchase is a good fit.

The measurement shown in the size guide is the ACTUAL GARMENT SIZE - NOT YOUR BODY SIZE.If you are not sure of the size you need it is advised that you measure one of your existing garments that you are comfortable in (for example, measure the chest width where the sleeve joins the body and double it). Compare the measurement with the size guide and order the appropriate size.This will ensure that you receive the correct size of garment for you and will avoid the expense of returning the garment for exchange.Sleeve lengths are measured from the centre neck.

Espionage T Shirt

Espionage T Shirt (Tall Fit)

Espionage Polo Shirt

Espionage Polo Shirt (Tall Fit)

Size

Chest

Length

Size

Chest

Length

Size

Chest

Length

Size

Chest

Length

2XL

56"/142cm

33"/84cm

LT

48"/122cm

34"/86cm

2XL

56"/142cm

32"/81cm

LT

52"/132cm

34"/86cm

3XL

60"/152cm

33"/84cm

XLT

52"/132cm

34"/86cm

3XL

60"/152cm

34"/86cm

XLT

56"/142cm

35"/89cm

4XL

64"/162cm

34"/86cm

2XLT

56"/142cm

34"/86cm

4XL

64"/163cm

34"/86cm

2XLT

60"/152cm

37"/94cm

5XL

68"/173cm

34"/86cm

3XLT

60"/152cm

34"/86cm

5XL

66"/168cm

36"/91cm

3XLT

62"/157cm

38"/97cm

6XL

70"/178cm

35"/89cm

4XLT

64"/168cm

34"/86cm

6XL

70"/178cm

37"/94cm

4XLT

64"/163cm

38"/97cm

7XL

74"/188cm

35"/89cm

7XL

74"/188cm

37"/94cm

8XL

78"/198cm

37"/94cm

8XL

78"/198cm

37"/94cm

RETURNS, REFUNDS, EXCHANGES and CANCELLATIONS

RETURNS

If for any reason you are unhappy with your purchase, please return it (address below), together with your returns form and contact details, within 14 days for a full refund or exchange. This applies to all our clothing and footwear.

·unworn and unwashed

·in the original packaging (but please don’t use original shoe boxes as the outer packagingwhen returning them to us – thank you.)

·complete with all original labels

·in a condition fit for immediate re-sale.

Please userecorded deliveryor other ‘proof of posting’ when returning goods.

If any returned goods do not meet these standards, unfortunately we cannot offer a refund.

REFUNDS

·If the goods are faulty, we’ll refund ?your postage costs.·If the goods are unwanted, we’ll refund the cost of the items, but not the postage.

Any refund will be credited to the card used for the initial payment. Please allow 14 days for the refund

to be processed – thank you.

EXCHANGES

If you wish to exchange goods (for instance to exchange size 14 shoes with size 15 shoes) please e-mail us with the details, so we can reserve the replacement items for you.Please note that for hygiene reasons, we are not able to exchange underwear or swimwear.Please return goods to:

Big Tall Order (RETURNS)

Unit 8Short WayThornburyBS35 3UT

CANCELLATIONS

You may cancel your order at any time by:·Email to customerservice@bigtallorder.co.uk·Phone to 01454 413500 (+44 1454 413500)·In writing (please use the address above)

Please allow 14 days for the refund to be processed.If goods have already been dispatched to you, please return them unopened within ten days to be eligible for a refund – thank you.We’re happy to discuss any questions about refunds, returns and exchanges, but before you call, please check our FAQs, as they answer the most questions we receive – thank you.