Team member spotlight

Jenny Phillips

What is your role at Capitol?It was a real honour to be appointed to the position of an Administration Team Leader last year. I am responsible for enabling my team of Community Relationship Managers and their assistants to provide excellent, on-time, helpful and friendly services to our body corporate clients. I also have my own portfolio of body corporate schemes that I continue to manage.

What is your favourite part about working at Capitol?
Working with a great team who have a united view on assisting our clients and a vision to really make a difference.

Describe yourself in 3 words?
Recently at our team development day, my colleagues described me as being helpful, friendly & knowledgeable. It was so lovely to hear that from my colleagues.

What are some of your interests / hobbies outside of work?
I really enjoy travelling & recently had a trip to Europe, which was fantastic. I also enjoy catching up with family & friends in my spare time on the Sunshine Coast and when I can, some quiet down time.

Quick contact

Ian D'Arcy

Following 20 years as a practicing solicitor, Ian joined the now retired Founding Director Josephine Falco to offer a more comprehensive service to owners and developers, focusing on establishment of new bodies corporate. Ian’s dedication to the industry was recognised by Strata Community Australia (SCA) in his election to its Board.

Elizabeth Sutton

Elizabeth has the passion and personality to effectively work well with people using a common sense approach to better serve the communities with the Body Corporate industry. Elizabeth has been in the industry for approximately 5 years, being proactive, flexible and adaptive with new challenges as they arise.

Chantel Harry

Chantel brings to her body corporate career extensive client management experience. With a passion for customer service Chantel is focused on collaborating with all parties to ensure that no stone remains unturned to achieve the best possible solutions at all times.

ASCM – Accredited Strata Community Manager (Qld)

Shantel Pavey

Shantel began her career in body corporate management in 2015 as a portfolio assistant and soon transitioned into the role of a body corporate manager. Her experience also extends to insurance and accounts. Shantel has a warm customer service approach and works proactively with our clients to create and maintain happy communities.

Cert III Business AdministrationCert III Hospitality

Larissa Harrison

Larissa works from our Redcliffe office and entered the body corporate management industry with a customer service background formed in hospitality and retail. Larissa is passionate about the Strata Industry and thrives on providing an exceptional professional service to our owners and committees.

Suzy Pratt

Suzy brings over 20 years of experience in the insurance industry to her role at Capitol. The last 5 years of Suzy’s career have been spent in the body corporate industry so her expertise is invaluable to the clients she looks after.

Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)

David Piotto

David brings over 10 years of insurance experience to Capitol, covering all facets of claims and body corporate insurance. He has worked extensively with policy providers and has previously worked in for body corporate management firms. David has also been involved with insurance policy restructuring, reviews and wording upgrades, and has a solid understanding of the covers and insurance principles. Capitol is happy to have David on board, he brings a positive attitude and good sense of humour.

Tier II – General Insurance (ANZIIF)

Felicity Frewin

Felicity Frewin is Capitol’s Business Development Manager and joined the team in 2012. Felicity has practiced as a strata manager for over 10 years and specialises in dealing with complex layered schemes and building management statements. Felicity is passionate about working with bodies corporate and in the consultancy area of the business, providing advice and guidance to developers on all matters of setting up a community titles scheme.

Shana Lovett

Shana has been working in the body corporate management industry for over 6 years and brings a wealth of knowledge to her role. Shana is an effective communicator and educator who excels in building professional relationships with our clients.”

Cert IV Property Service
CSCM

Georgia Janas

Georgia has been with Capitol since 2011 and she now heads up the Support Services team as their Team Leader. Georgia’s career extends to over 15 years in property management and office management so her skills are highly valued at Capitol. She has a natural leadership style that enables her team to deliver outstanding support to our Community Relationship Managers and to the business as a whole, which in turn creates a positive experience for our customers.

Amanda Green

Amanda entered into the real estate and body corporate industry in 2016 assisting with a varied portfolio. She is experienced in all areas of body corporate management and has a passionate and friendly approach to achieve the best outcome for the benefit of the bodies corporate that she manages. Amanda’s previous experience includes business development, hairdressing, retail and logistics.

Jasmine Kuhnert

Jasmine came to Capitol with a legal background in 2011 and started with our team as a Community Relationship Assistant. Whilst assisting with the management of a diverse portfolio of bodies corporate for over 8 years, Jasmine became enriched with knowledge and skills that contribute to her personalised customer experience she provides to our clients today. Jasmine is always up for a challenge and prides herself on working with our clients to reach the best possible outcome in every situation.

Certificate IV, Strata Management

Melissa Mitchell

Melissa has spent the last 10 years of her career focusing on Human Resources and assisting Executives in an operational capacity. Melissa has been with Capitol since 2015 and currently as the People and Culture Leader she is working directly with Ian, the Managing Director and Board of Directors to provide business focused, strategic and operational HR advice for the business and she delivers on the overall Capitol business strategy. Her passion is the people of Capitol and to promote an accountable culture, whereby we live our vision and values.

Kristina Lucas

Kristina joined Capitol in 2013 and has over 15 years’ experience as a marketing professional. She has worked across various industries including aerospace, road infrastructure, sporting magazines and the music industry. Kristina is responsible for the development and delivery of Capitol’s marketing strategy. She reports directly to the Managing Director and the Board of Directors.

Josephine Falco

Josephine is the founding Director of Capitol. In 1995, she recognised an opportunity to bring her knowledge of the construction industry together with her passion for people to the body corporate industry.

Narelle McManus

Gigi Sagner

Andrew Smyth

Having worked in the body corporate industry since 2009, Andy has an extensive knowledge of the BCCM legislation and insurance. He has a great ability to develop and maintain long lasting client relationships.

Alex Walker

Alex comes to Capitol with a background in tourism and hospitality and has spent the last 8 years working in property and strata management. Alex engages with committees to resolve all simple and complex situations and specialises in conflict resolution. Alex’s practical approach to strata management creates strong relationships between himself and the committees he serves.

Katie Todd

Katie brings a wealth of knowledge to Capitol from working in the real estate industry for several years and then transitioning to body corporate management in 2002. Katie has worked with several large schemes and complex matters and continues to build great relationships with committees and owners.

Julie MacCarthy

Julie has 12 years’ experience in body corporate management along with experience as Resident Unit Manager and Property Manager. It is this experience that allows Julie to be an innovative manager, understanding aspects of body corporate life.

Bill Cowley

Bill’s background is in pastoral industry’s and business management within them. He transitioned into body corporate management in 2013 and brings his skills and ‘can do’ attitude to this industry. He enjoys working proactively and personally with his clients and ensuring the properties in his portfolio are well maintained.

Fallon McHugh

Fallon brings to Capitol over 10 years of body corporate management experience across NSW, SA and QLD. With a focus on excellent customer service, Fallon is well equipped in providing positive conflict resolutions so everyone can get on with what they need to do.

Christopher Bright

Christopher’s extensive experience in the tourism market, real estate, business development and marketing contributes to his practical approach to body corporate management and in his dealing with both new developments and existing schemes.

Joanne Bennett

Joanne has a comprehensive background in law, management rights and property management, having worked in all areas. Joanne has 6 years’ experience as a property lawyer and comes to Capitol with a further 3 years’ of specific body corporate law experience. Joanne understands the importance of her role in ensuring the schemes she manages are run efficiently and for the benefit of the owners.

Adi Neilson

Adi has been in the body corporate management industry since 2012 and brings a personable management style to her bodies corporate. She enjoys the variety of her work and in helping her owners wherever possible.