The customer Viewer window will open on the customer's desktop and display your screen.

Grant the customer view-only or remote-control access to your screen using the Chat box menu, as follows:

Select Screen Sharing > Allow Customer to View Only to allow them to view your screen but not move your mouse.

Select Screen Sharing > Give Customer Mouse and Keyboard to allow them to both view your screen and share control of your mouse and keyboard.

Stop, pause and re-start screen sharing

Use the icons in the Chat box toolbar to control screen sharing, as follows:

To stop sharing the customer's screen or your own screen, click the Stop icon or select Screen Sharing > Stop Screen Sharing from the menu.

To pause the sharing of your own screen, click the Pause icon or select Screen Sharing > Pause Screen Sharing from the menu.

To continue sharing your own screen while it is paused, click the Play icon or select Screen Sharing > Resume Screen Sharing from the menu. Note: Wait at least 10 seconds before re-starting screen sharing to avoid errors.