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Amazon Kindle Fires - wifi connection issues

I have two kindle fires (7 and 10) and to be honest only really use them for playing candy crush most of the time when at home. I bought the 10 to download stuff for trips away as my iPad is pretty full and usually only has room for a few programmes and I use the 7 when in the bath to read and play games as it is cheap and cheerful and I wouldn't care too much if it got damaged.

Every day the same issue surfaces. I try to load the game and it just sticks on the 'loading' screen. The reason is always the same as well - they are not connected to the wifi. When I go to settings it says that they are connected but when I actually press on 'wireless' in the menu it actually says either 'saved' or more often 'internet service not working'.

I usually turn wifi of and back on again and get the 'connected' message but a minute later and we are back to 'saved' or 'internet service not working'.

If I turn the tablets off and on again the problem is resolved - until the next time.

None of this happens with my iPad which rarely has any issues connecting to our home wifi. So my question is - are Kindle Fires just more 'sensitive' (sorry I can't think of another way to describe what I mean)?

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Comments

Where are you using the Kindle Fires in relation to the router? If in the same room and within a few feet then there shouldn't really be any issues. If you are several rooms/floors away then that might be more of an issue.

Do you know if you are using the 2.4GHz or 5GHz band for WiFi? Assuming your router and the Kindles can do 5GHz of course. 5GHz can be a clearer band to use but can also have a shorter range than the 2.4GHz band. It is possible that if the Kindles are using 2.4GHz and the iPad 5GHz the Kindles could be suffering interference from nearby networks that is not affecting the iPad.

First thing I would do is disconnect the extender temporarily and use the devices in the same room as the router for a period of time. See if you get any issues like this. If you don't then it could be how you are using the extender. If you continue to get the same issues then there could be a problem with WiFi on the devices.

If the devices are rock solid on the router alone then it may be how you are using the Devolo unit. Depending on the exact device it could be operating as a simple WiFi repeater or an Access Point. In Repeater mode it receives the WiFi signal from the router and re-broadcasts it thereby extending the range. In Access Point mode it is an independent WiFi network, in effect, which requires either an ethernet cable link to the router or it could be one of a pair of Powerline adapters that use the mains to carry the signal from a unit next to the router to the remote unit.

If you are using the extender in Repeater mode then it has to be in a position where it is getting a decent signal from the router. So if you have no or very poor reception in a bedroom, for example, you place the extender somewhere where it can pick up a solid signal from the router and broadcast that into the bedroom, not in the bedroom itself. If using as an access point then it doesn't need to be able to get a WiFi signal from the router as long as it is cabled back to the router (ethernet or mains).

So if a repeater is poorly placed it could be affecting the connection. There are also issues with how an Access Point is set up that may also affect things. But basically it all depends on how you have got things set up.

Fundimentally it is a game of elimination. Trying every link in the chain between the device you are using and the internet one at a time to try and work out where the problem is.

I had this problem for ever. It's quite common though Amazon seemingly don't / won't / can't fix it. However this worked for me. Go to the sitehttps://www.opendns.com/setupguide/ and follow the very easy instructions. It worked for me. Good luck.