Are you able to elaborate on what's happening? We've never heard of the tray menu not closing before. Is it a case of you open it and then it won't respond to clicking on it? Or you can't find a way to close the menu without wanting to click on something?

Unfortunately we've seen no other reports other than this thread and we haven't been able to replicate the problem. We've made some changes in the current betas which we hope may address the problem based on some theories, please give the latest beta a try - https://sparklabs.com/support/kb/articl ... -versions/

As nothing is crashing, rather hanging, I'm afraid there is no such information to collect. Hangs are usually caused by a problem with the machine, it could be hardware like faulty RAM or Windows just needs a refresh. If there is something we can do to work around the problem we will do it, but it sounds like a fresh install of Windows might be required here.