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The source of the new concept of a flat world is cited within the sentence:

The 21st Century is characterized by the Flat World (Friedman, 2005) in which barriers among countries, communities, and citizens no longer exist or are flattened. As a result, professionals must prepare for the threat of outsourcing.

Citation of paraphrased material is done in such a manner as to allow a reader to locate the material's location within a work, such as a page or paragraph number.

The cheaper and smarter producer will win out over America, so Americans should have good service skills (Friedman, 2005, p. 14).

A short, direct quote is cited within the text below without a signal phrase.

Professionals "better be good at the touchy-feely service" (Freidman, 2005, p. 14) skills if they want to meet the challenges of the 21st century.

A long, exact selection from The World is Flat is quoted directly in a block. Note the location of the citation:

A discussion with Rao leads Friedman to realize people skills will save a professional's career:

What you're telling me, I said to Rao, is that ,

no matter what your profession-doctor, lawyer, architect,

accountant-if you are an American, you better be good

at the touchy-feely service stuff, because anything

that can be digitized can be outsourced to either the smartest

or the cheapest producer, or both. (Friedman,

2005, p. 14)

The text that is cited in the written project is cited in the Reference List:

Freidman, T. (2005). The World is Flat. New York: Farrar, Straus and Giroux.