Support services

Let us help, or help yourself & others

The Texas A&M GeoServices group is dedicated to providing the highest level of support possible.
Our friendly students, staff, and faculty are available to assist you when you have issues.

Our staff is available via email, phone, and chat. If you would rather help yourself, we have created a rich set of support tools.
You can often find answers in our FAQ section, start or participate in a discussion in our active discussion boards,
or watch step-by-step tutorials.

Many options to get help with what you need

Contact us

We have multiple avenues for you to contact us for support from live chat to good ol'
snail mail. If nobody is available via live chat at the time feel free to leave us a
message through the chat system or send an email for the fastest support response.

Tutorials

We have created several step-by-step videos to help our users get through some the most common steps involved in using our services.
Enjoy the Texan accents as you watch how to get your data processed using the Texas A&M GeoServices tools.

If you have found an inaccurate set of coordinates returned by our system we want to know about it.
We spend all day every day trying to improve the accuracy of our results and your input is invaluable.
If you would like to report an inaccurate result please use the link below for the submission form.

Bug reporting

If you have found an issue with our services, we want to know about it.
We spend all day every day trying to improve our services and we are always looking for things that are not working right.
These cases are usually the interesting ones that allow us to develop better algorithms, so please send them our way.

We take privacy & confidentiality very very seriously. Your data are safe with us.
We have policies and procedures in place to ensure the highest levels of staff training,
industry best practices, and general respect for data to ensure that your data are kept safe.
We also want as many people to make use of our services as possible. Our terms of use are very
liberal to make sure that our users can use our services for useful things. You can integrate
our services into your applications be they commercial, non-profit, web-based, or mobile. You
can store our data once you get it back.

FAQ & Knowledge base communities

We have an active FAQ & Knowledge Base Community where you can go to find answers to common questions,
explanations of how things work, and all sorts of other good stuff related to the Texas A&M GeoServices tools.
Join the community so you can help yourself, help others, and become an expert in using our services!