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I am stuck on this issue. We use Adobe X. On Mac users, when we go to Help -> Check for Updates and then try to install them, we receive and error stating: "Cannot download update files. Please verify that you are connected to the internet and check for updates again later. Error 1109" Has anyone ever had this issue before? If so how did you fix it.

Thanks in advance!

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9 Replies

I know it is beating around the bush and probably a pain in the long run to do this for each user, but since I have never seen the error before (or on google just now) and I am doubting most people following adobe on spiceworks use Macs with adobe and have seen that error. I would suggest deleting the old version and downloading the new one straight from the website, or if you still have the old version sitting around, install that and attempt to run updates.

I almost want to wild guess say that it is some kind of confliction between the macs' connection with adobe and your security (if you are on a domain).

I believe the error 1109 just means cannot connect to the internet from the way you are describing it.

Thank you guys very much. I will try looking into the log files. As far as the error that has me stomped. I do a clean install of Mac OS X. No security or anything. I have tried just installing CS6 with Acrobat X, I have tried install Acrobat X by itself. Still can't run the updates for it. Just that software. Photoshop, Illustrator, etc etc all work just fine though.

Update: So after extensively examining the fail process with the log file open I notice it would error out when connect to download the update. I ended up copy/pasting the bolded url into the web browser and voilà!! It download the the .pkg file and I was able to launch it after the download. Now the update is installed! It seems it wasn't a security or firewall issue. Here's the catch though. There are two thing I don't understand. One, why didn't it do this automatically with the adobe update? Two, Why can't I launch .pkg files from network drives? I get a message saying "The package can't be installed from a network volume. Copy the package to a local volume and try again." That's the update as of now. Any help on the two questions I had would be great! Thanks again.