No updates - Due to move tommorrow

I'm getting very concerned, I order a few weeks ago. My move date was the 26th April.I haven't had any updates from plusnet at all and I'm getting concerned as BT have taken a final bill and I can no longer access any account details on the BT web page.

I look at my order status online with plusnet and it still says checking line?? (I'm already on infinity II)

I need this connection for work and will be in trouble without it. Can someone confirm whats going on?

Re: No updates - Due to move tommorrow

Your account has not yet activated because the order is still committed with our suppliers. We're advised it should go live today, but it can take anytime up to midnight. Apologies for the inconvenience caused.

Re: No updates - Due to move tommorrow

Thank you for your patience, I can see your orders are complete and your details have been updated. Apologies for any inconvenience there has been, if you're having any problems please don't hesitate to let us know.