Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

Your tax invoice can be downloaded on flysaa.com under Manage & Fly 72 hours after the e-ticket has been issued.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect the following details as prescribed by the South African Revenue Service Act, 1997 (Act No. 34 of 1997):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

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Updated Media statement

Passengers and crew from SA286 received medical attention

JOHANNESBURG. 16 July 2014. South African Airways (SAA) would like to advise that injured passengers and crew who were on board flight SA286 en route from Johannesburg to Hong Kong, have received the necessary medical attention.

The flight was operated on an Airbus A340-300 aircraft, which departed on Tuesday, 15 July at 17h11 (SA time).

SA286 landed safely in Hong Kong today, Wednesday, 16 July, at approximately 06h30 SA time (12h30 Hong Kong time). The crew of the flight immediately requested medical assistance for the passengers, which was arranged and ready on arrival of the aircraft in Hong Kong.

SAA can confirm that of the 165 (plus one infant) passengers on board the aircraft, 20 were injured (17 passengers and 3 crew members). Of the 20 injured, two were seriously injured, with the remaining 18 who experienced minor injuries. The seriously injured were taken to the Prince Margaret Hospital and the North Lantau Hospital in Hong Kong. Some passengers have received medical attention and have been discharged.

Crew members who were not injured have been transported back to their hotel. SAA staff accompanied passengers to the hospitals. SAA’s town office, with SAA’s handling agent in Hong Kong is also assisting passengers.

The interior panels of the aircraft were damaged and the aircraft is being repaired.

SAA will be providing an update as and when more information becomes available.