Over 3,646 reviews forAustin Auto Repair from people just like you.

A

"

was the contact at Caliber. He inspected my car, contacted the insurance company, ordered parts and kept in contact with me at least once" ...More a day by phone or text. I took my car in on Wednesday morning and picked up late Friday afternoon. The finished work was beautiful and they had washed and cleaned the interior of the car too. The people in the office were all professional and knew their jobs.

-Patsy H.

D

"
I am writing this in regard to an accident which occurred in the first part of June of this year. I took my car to

Texas . At first I was very pleased because they were able to get my car in much faster than other repair shops . When I got my car back it looked good and appeared to be okay. Eventually, I noticed that my headlights were set too low,making for a safety hazard at night. I took my car back in and had the lights adjusted. I did this not only one time , but three ! I would think that they had some kind of device to measure the angle of the headlights so that the beams would be properly adjusted to safety standards . Apparently ,they do not have any such device because my lights are still not properly adjusted .That means I still have to return my car at least one more time to get the lights set properly. In addition to this I noticed my gas mileage was considerably worse than prior to the accident . I took my car to the Nissan dealership where I bought it for oil change and asked them if they could tell me what might be causing the problem . They said perhaps it was the alignment so I asked them to check it. They then attempted an alignment in which they found that there was damage to the front right tire which should've been fixed during the repairs . Because of this a proper alignment could not be done until it was repaired .I took it back to

and

and told them what Nissan told me .They said they didn't think it had been done in the accident because it wasn't mentioned on the initial estimate. There was major damage to the front and I am sure there were numerous things not mentioned in initial estimate . I had to contact my insurance and have someone come out and watch as they put it up on the rack to see if it was damaged in the accident. It was fortunate that the agent was there as he noticed a leak in the supposedly new radiator which

and Salazor had installed on my car ,and he ordered that be replaced and that the tire be fixed at the same time. I had asked if all replacement parts were new ( since the car is a 2014 ) which I was told they were, but I was not told that they were aftermarket parts .I feel if the Insurance agent hadn't been there , that the leak in my radiator would still be leaking. I have had to make at least five trips back to the shop,and still have at least one more to go to try to get my lights fixed .My door on my front passenger side still has a very loud grinding noise when it's opened fully ,which was not there before the repairs . I also have much more wind and road noise on the passenger side . I don't recommend them as I feel their services sadly lacking. They did not take my concerns or my time very seriously and I've had to make too many trips to get the job done right...and I am still not done .

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Auto Repair reviews in Austin

A

Rating

“

There was one big

on the left front door, which was noticeable and
one

on the rear door, which was less noticeable. After 3 -4
hours,

notify me that he did all he could but he didn't like the
result. So he didn't charge me anything. They have very ...More high
standards for the quality of their work. To me, dents are gone, I can
live with it.”

- Paul T.

A

Rating

“

This auto body shop is busy for a reason--they deliver excellent customer service at a reasonable price. My vehicle was ready at the time I expected and the results are fabulous! They offer a lifetime warranty as well which is great peace of mind. Thank you

Auto Body!”

- Sonia W.

A

Rating

“

Delivered a beautiful paint job on a 2000 Toyota Land Cruisers' front and rear bumpers plus a side molding. The color and finish matched the existing paint job. The vehicle looks like new. Furthermore,

co-owner of

Auto Body and Paint called me one week after completion and inquired about my satisfaction ...More with the quality of the job and service personnel. I applauded their service and quality.”

- Frank M.

F

Rating

“

The person was very, very rude. Just trying to get information and had questions. Person on phone, didn't give a name and I didn't ask for one and I obviously annoyed him with my questions because out of the blue he said that I could go elsewhere so I will.”

- Kathy C.

F

Rating

“

This provider has consistently harassed my home stopping by at inconvenient times, even after politely requesting multiple times that they stop coming over and "offering" their services.
After the previous time I was satisfied, as

(The nominal owner, and the person whom has been over on at least four separate ...More occasions) on the phone after visit three or four assured me that he would never bother us again. He then stopped by YET AGAIN TODAY, and when I called him to complain after acknowledging that he remembered now he was not supposed to return proceeded to hang up on me without even so much as an apology.
This type of professionalism and repeated attempts at sales (even approaching my daughter and wife at different times, and attempting to strong-arm sale them) make me never want to use ANY place that resorts to door-to-door sales. Even though I realize that not all are like this.”

- Patrick R.

A

Rating

“

I've used Sterling for body work 4 times in the last year. Each time was an insurance claim and they handled all of the back end negotiations and supplements with the insurance companies. They work on high-end vehicles and do very good work. Two separate times, I noticed some slight imperfections in the paint (I'm a real stickler for the ...More record), and both times they recognized the flaws, had the vehicle repainted and paid for my rental car for the additional days. Noone's perfect, but they do the right thing every time.”

- David T.

A

Rating

“

Our car had front end damage.

had the car for a little over two weeks. The car looks and drives perfectly. They even made a follow up call to make sure we were happy with the service. This type of old school service is a welcome change from what you usually deal with these days.
These guys are great to deal with and I would ...More definitely recommend them.”

- Jon J.

A

Rating

“

The insurance company of the driver who dented my rear bumper gave me a list of Preferred Providers. I used Angie's List to choose

. I dropped off the car on a Monday and picked it up on Wednesday just as they had specified. The bumper looks great and