Shipping & policies

Estimated Shipping

Shipping is to address provided at time of purchase only - please verify before finalizing order.If the item gets misdelivered and misses a deadline because the address as supplied does not exist, or is not current, there is no refund on the shipping charge. I will try and reship if an additional shipping fee is purchased. A refund for the item minus 25% will be assessed for all items returned due to non-delivery to an address supplied by customer.

All orders valued at $250 or more will ship with Signature ConfirmationTracking info will be sent when item is marked shipped

DOMESTIC SHIPPING:• Free shipping if offered, is 2-7 b. days depending on destination. Please do NOT expect upgrade to this time frame if you purchased it for free.• USPS First Class Mail or Priority Mail for all orders except oversized items (2-3 b. days expected but not guaranteed delivery time)• UPS Ground, USPS Parcel Select or USPS Priority Mail for all invitation suites that include presentation boxes and/or mailing tubes (1-9 b. days expected but NOT guaranteed delivery time)• USPS Express Mail by upgrade or by custom listing only (1-2 b. days guaranteed delivery time). Express shipping reflects faster shipping, not faster production• UPS by custom listing, please inquire before ordering• I do not use Fedex• I cannot use your UPS or Fedex account to ship

INTERNATIONAL SHIPPING:• USPS international First Class Mail (with Registered Mail for tracking) and will take 1-10 weeks. • USPS international Priority Mail starts at $35 (6-10 b. days) by custom request, with limited tracking to certain destinations• USPS international Express Mail (3-5 b. days to major markets, longer to other destinations) also available by custom request and starts at $59• not responsible for delays caused by customs or local postal service• all items will be marked "merchandise" with full value• customer is responsible for all customs and brokerage fees upon arrival, in accordance with destination country's tax and customs laws.

Please check www.dutycalculator.com for expected customs fees. International shipments leave the US in 2-3 b. days. If you see your item "stuck" at same US point, it usually means it left the US and is en route to your destination, but is not being tracked by your local post office yet. Tracking or delivery confirmation may/may not be provided, depending on whether the service is available in destination country. If customs/VAT/brokerage fee applies for your order (please check your own country's customs), your local post office may leave a note with customs/VAT fees payable before package may be picked up/redelivered.

Payments

Payments

Paypal or direct credit card payments are accepted. 6% sales tax for Vermont orders. I do not have any access to your payment information. Etsy or PayPal process that info for my shop.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Digital downloads

Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional return information

I want you to be happy with the items you purchase from my shop. If you are not happy with your purchase for any reason please contact me within 5 business days of receiving your order. I offer to redo an item if mistake is mine.

Customized items are non-returnable, and non-refundable.

All orders must be cancelled within 2 hours of placing order. This policy is strictly enforced.

Written authorization must be received from me for ANY returns. Unauthorized returns will not be refunded. If an item is damaged during shipping, please provide photos of damage. A replacement will be sent for all damaged items, or if wrong item is sent by mistake, or if item is defective free of charge. All other returns, please return unopened, in original box, with tracking. If an item is no longer needed, your item price will be refunded, minus shipping cost.

Items will be ready to ship by the date provided under the "Shipping/Policies" tab. Requests to ship earlier will not be honored.

Printing process starts shortly after you approve the layout - no changes are possible once printing has started. If I don't receive an approval within 5 b. days, I will go ahead and print your order as initially requested.

For all customized orders, your item will be printed as it is shown on the final layout approved by you. Not responsible for wording, color or font choices not communicated to me, or for omissions or typographical errors in wording approved in final layout. Please check the wording carefully, and make sure you included all the what-when-where-why of your event. I do not provide proofing, typing or editing, I only format your text to fit in the layout.

Additional policies

Additional policies

TURNAROUND/PROCESSING TIME:Turnaround time refers to design and production. It does not include time needed by customer to provide customization info, to make changes or approve, or time needed for shipping.

"Ready to ship by" date will be updated to reflect a RUSH order, a long approval process or a larger quantity purchased. Your item will go out on the last day of production OR on the following business day.If item is damaged in transit, please document and contact me right away for a resolution. I may open a claim with shipping company or replace the item.

CUSTOMER SERVICE:• I do not offer phone support, only written communications. • Regular business hours are 9-5 PM EST• Closed during weekends and all federal holidays• Most layouts are prepared in the evening or at night

CUSTOMIZATION:• items in my listings are priced for the item as pictured only, to be customized with your wording, color and font style choices• Please submit full wording as text I can copy/paste. • PDF attachments are broken up by the Etsy filters and rendered unusable. • I cannot use jpegs - please send your wording in a convo only. • Word files are not accepted by Etsy or me.• don't submit logos or any other artwork for an item that is not specifically priced for the inclusion of customer provided artwork. • If you do not need a certain feature in a listing you purchased, please be explicit in your customization request.

DIGITAL COPIES OF YOUR ORDER:• I do not sell or provide digital files of my designs or customized layouts to be printed at home or for a website. I do not sell or provide digital copies of the images I carry.

COPYRIGHT LIMITATIONS:• I do not print copyrighted lyrics, poems, essays, slogans, licensed characters, illustrations, poems or songs as part of a customized item, unless I have written permission from the artist himself/herself, OR unless the work is explicitly in the public domain. By placing an order with Artful Beginnings LLC, you assume full copyright ownership for all your submitted material, including artwork, songs and text.• All designs, photos, and layouts in my Etsy shop are property of Artful Beginnings LLC, whether they are listed, are preliminary designs or are designs specifically custom designed, unless otherwise noted (illustrations created by other artists).

COLOR MATCHING:• I do not match colors to items in other stores online or offline.• color may look substantially different from the color you see on your monitor. Please request a free color chart printed on material of your choice along with your sample order if in doubt.

FABRIC CARE• spot clean only for all sachets.

DISCOUNTS:My prices are firm. If they do not work with your budget, please consider another item from my shop that is less work/material intensive.

CUSTOM DESIGN:To create a layout from scratch there is a design charge starting at $75 in addition to the price listed for any of my invites.