Big names in IT services have new rival — Amazon

SAN FRANCISCO — At any given moment, Netflix is serving up thousands, if not millions, of online videos from a big data center that the company’s 33 million subscribers couldn’t care less about, as long as those shows run immediately on demand.

While Netflix may be the face for providing its subscribers access to movies such as “The Hunger Games” and TV shows like “Mad Men,” it’s Amazon.com actually streaming that content to their screens. And the e-commerce giant has gone well beyond movie streaming, having used its massive technology backbone and expertise to solve the cloud-computing needs of many large and small enterprises.

As such, Amazon has quickly become a significant force in the market for corporate IT services, where it now competes against big technology names like Hewlett-Packard, Dell and Oracle, to name a few.

Just last week, Andy Jassy, senior vice president of Amazon Web Services (AWS), gave attendees at an AWS Summit in San Francisco an example of how much AWS has grown in the market for cloud-based data storage.

“If you look at how much new server capacity that AWS is delivering every day, it would have handled all of Amazon globally back in 2003, when we were a $5.2 billion business with 7,800 employees,” Jassy told the crowd. “That’s a lot of data centers.”

That business is still relatively small compared with Amazon’s massive retail operations. The company doesn’t disclose exact revenue figures for AWS, but when Amazon reported its first-quarter results on April 25, the company listed what it called “other” revenue of $798 million. Analysts widely believe that AWS comprises the large bulk of the “other” category, and total revenue from that segment was up 60 percent in the first quarter.

By comparison, Amazon’s $16.07 billion in total revenue for the quarter rose 22 percent over the same period in 2012.

Perhaps most important, the AWS business offers the promise of much higher profit margins at a time when Amazon has virtually trained investors to expect ultralow margins on its traditional online retail business. That is considered one of the main reasons behind the company’s push to disrupt the cloud-computing industry in much the same way it upended markets for books, consumer retail and even tablet computing.

“We think AWS will see increased growth over 2013 due to an expanded portfolio (of cloud computing services), and the maturing of the public cloud market,” said Jillian Mirandi, cloud-computing analyst with Technology Business Research.

Storage alternative

With the growth of AWS, Amazon has become an alternative to the traditional big iron server and data-storage technology providers such as HP, Dell, Oracle, IBM, SAP, EMC and NetApp.

Brian Marshall of ISI Group told MarketWatch that AWS’s storage offerings “will commoditize the crap out of servers, and will cannibalize some storage opportunities for EMC and NetApp, in particular.” But he added that, at least for now, he doesn’t see a huge rush of companies abandoning what they have to let AWS run their cloud environments.

“It’s way overblown today,” Marshall said.

Not all agree. Last month, a team of analysts at Robert W. Baird issued a broad report, predicting Amazon’s AWS business will “catalyze a substantial and accelerating shift in the technology landscape” as money deployed by corporations to cloud services represents sales lost to traditional IT vendors.

“We estimate that for every dollar spent on AWS, there is at least $3 to $4 not spent on traditional IT, although this ratio will likely expand further with greater scale,” the Baird team wrote. “In other words, AWS reaching $10 billion in revenues by 2016 translates into at least $30 billion to $40 billion lost from the traditional IT market.”

Amazon didn’t make any company officials available to comment on AWS. But Jassy, the AWS leader who spoke at the San Francisco summit April 30, outlined the business strategy and why the company has cut prices on AWS services 31 times since its launch in 2006, including seven price cuts this year.

Jassy called it a “virtuous circle” that benefits customers and Amazon.

“As we have more AWS customers, it leads to more AWS usage,” Jassy said. “As we have more AWS usage, we have to buy more infrastructure. As we buy more infrastructure, it gives us economies of scale, which lowers our infrastructure cost, which allows us to reduce our prices.”

Some might think Amazon’s large investments in expanding its network would boost business for providers of that technology, but that effect may be limited. In a note to clients on Friday, Trip Chowdhry of Global Equities Research wrote that Cisco Systems’ business “may be in secular decline,” given that he believes Amazon builds its own routers to power AWS.

“AWS deploys servers worth $50 million every day,” Chowdhry wrote.

Amazon’s total gross profit margins in the company’s first quarter rose to 26.6 percent from 24 percent a year ago, but some analysts estimate the margins from AWS are as high as 100 percent because of how Amazon runs all the costs of the services.