Tech

Study Shows iPhone More Reliable Than Samsung Smartphones

A new report from product Q & A site FixYa found that the iPhone was more reliable than smartphones made by Motorola, Samsung and Nokia.

The study looked at data from 722,558 problem reports listed on the site, and combined that information with market share data from StatCounter to create an ultimate reliability score for each smartphone manufacturer.

Apple scored a 3.47 on FixYa’s Reliability Reporter — 187% more reliable than Samsung’s 1.21 — and 25 times more than Motorola.

“Smartphones are consistently being compared on a case-by-case basis, but no one has looked at the overall trends across a manufacturer's entire smartphone line,” said FixYa CEO and founder Yaniv Bensadon in a press release announcing the results of the study.

“Our newest FixYa report looks at lines like the iPhone, Galaxy, or Lumia, and through a careful analysis of issues versus market share, we’ve been able to directly compare manufacturers using a reliability score. The result is an accurate and fair method of a scaled approach to fairly compare these top companies to truly see who is the most reliable, and who is barely even competing.”

Deeper than just comparing one model of phone to another, FixYa’s report looks at the brands' product lines as a whole, noting common complaints for each one.

Apple users, for instance, complain about the device’s battery life, lack of new features and customizability, and issues connecting to Wi-Fi.

Samsung smartphone users have entirely different problems, with issues surrounding the microphone and speaker on the phones as well as battery life. Samsung customers also complain that their device gets hot.

Device temperature was also an issue for Nokia customers, who complained about not only the device getting hot, but also laggy response time, a poor app ecosystem and poor battery life.

Motorola owners, who ranked the least satisfied with their handsets, were the only ones who didn’t complain about battery life (perhaps due to the fantastic battery on the Droid Razr and Droid Razr Maxx). Instead they had issues with the device’s camera and speaker quality, as well as problems with the touchscreen. Motorola owners were most dissatisfied with the apps that came preinstalled on their devices.

Note: FixYa originally claimed the iPhone was 300% more reliable than Samsung smartphones, a number which was inaccurate and not representational of its study. We have corrected this post to reflect the actual study percentage.

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