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Web2.0 in the enterprise: what about reliability?

I’m just following a presentation on SAP TechEd07 by Craig Cmehil via ustream.tv. Craig is demoing an ABAP application that reads Twitter feeds and does stuff according to the content of the tweet.

I’m trying to help him (and sneak into te session) by sending the kind of command that he needs, but suddenly we’re all sitting there waiting for stuff to happen, as Craig’s Twitter feed refuses to update.

And here we’re going to have the same kind of discussion that we had with OpenSource: who can we sue if stuff breaks? If you’re going to use Twitter, Dopplr or what have you to manage your personal stuff, it’s all well and dandy. Once your ERP system relies on the functionality of those apps, you’re at the mercy of the application providers, i.e. quite a wild bunch of people right now.

Will we see Web2.0 apps with SLA agreements any time soon? What do you think?