Step 3

If the previous 2 Steps do not fix the problem, please let
us know and tell us the following Items
:

Item 1

Send your
support email to support aads-worldwide.hk or send your support email
to support aads-worldwide.ch (no need to send 1 email to both
support email addresses; it is OK and enough if we receive your email only 1 time...)

In case you have already sent some emails,
keep the email history complete.

Item 12

The help
desk uses the English language.

We strive to answer your mail within 1 business
day.

As you can read in our Checklist we need details for
being able to support you, including the ZIP Support
File . Please do not tell us "you can download the ZIP Support File
from http://www.somewebserver.com/somelink". To avoid risks related to
downloading something from unknown-to-us sources on the internet, the
helpdesk does not access the internet and download something.

The helpdesk does not access servers from customers
because of the liability risk involved.

Our support is limited to our AADS Terminal
Server products. It is unfortunately not possible for us to support all
those applications that you can run and all those generic IT problems that can
happen. We can not answer questions like "does the application XYZ work?" for
the simple reason that there are to many applications available for Windows. We
do not have enough time and enough staff to test them all. This is why we supply
you with a Demo, so you have every opportunity to test AADS Terminal
Server with your applications, network, infrastructure, etc.

The HTML-pages as served by the integrated web server
can be changed. Please note: our support is limited to AADS Terminal
Server. We can not support you on “how to write HTML, CSS, or other web
page issues”. It is OK with us if you change the HTML-pages as served by our web
server, but it is your responsibility to ensure you write valid, usable and
working HTML-pages.