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Don't Skype me: How Microsoft turned users against its beloved video-chat program

It's relatively easy these days to find critics of Skype, the popular online calling service that Microsoft Corp. acquired in 2011 for $8.5 billion. Former devotees routinely gripe on social media that the software has become too difficult to use. On the Apple App Store and Google Play store, negative reviews of the smartphone app are piling up, citing everything from poor call quality to gluttonous battery demand.