What vacation rentals can learn from hotels

Vacation rental managers need to be a jack-of-all-trades. From marketing and advertising, to scheduling, guest communication, cleaning, and concierge services, the list of “things you need to know” can feel endless.

Scott Samuels of Horizon Hospitality, a national hospitality recruiting firm, notes that “service still needs to remain a part of the travel experience.” Scott continues, “I anticipate that vacation rentals will continue to seek ways to further enhance a traveler’s comfort level and anticipate their needs.”