This is an example of a suite of eLearning modules and a Face to Face (F2F) component I project managed in conjunction with an external vendor (Savv-e) for Toyota Financial Services (TFS).

This suite won a Bronze Medal award for Excellence in the Best Learning Program Supporting a Change Transformation Business Strategy category at the Brandon Hall Group International Excellence Awards 2015.

This suite was also a finalist in the 2015 AITD Excellence Awards in the Best Implementation of a Blended Learning Solution.

This suite consisted of the following training resources:

The Journey Ahead – a short 10 minute module introducing Toyota for Life to learners

Toyota for Life – a 20 minute module that introduces the five behavioural principles and the changes to the landscape for Toyota

The Next Frontier – a 20 minute module that explores how building customer loyalty keeps Customers for Life

The Customer Experience – a 20 minute module that focuses on how to create Unbelievable Experiences at every touch point with the customer

Toyota for Life Face to Face – a two hour training event aimed at cementing the Toyota for Life cultural change

The four eLearning modules introduced TFS staff to what Toyota for Life is and what it means at TFS. It introduced the five Toyota behavioural principles and the customer experience ladder leading them on a journey towards a more customer-centric focus.

I was responsible for project managing the full eLearning life cycle of this induction suite of four eLearning modules and one F2F training component. The process included:

This is an example of an eLearning module I created in Articulate Storyline for Toyota Financial Services (TFS).

This module was the start of a series of eLearning and Face to Face (F2F) pieces to communicate the cultural changes of the Toyota for Life initiative implemented by the Toyota Motor Corporation Australia (TMCA) which directly and indirectly impacted TFS staff.

This module was the first part of the journey to engage TFS staff to the challenges and opportunities ahead.

I was responsible for the entire lifecycle on this particular project working within a particularly aggressive timeline of less than eight weeks from initiation to release on the LMS. The process included:

liaising with TMCA for videos, icons, etc

organising a video shoot involving the President and CEO

storyboarding

getting approvals/sign offs

creating content using Articulate Storyline

testing content in staging on LMS

comms surrounding release to LMS and timeframes for completion

The actual Articulate Storyline module consists of 20 slides spread across five scenes starting with a video splash before arriving at the homepage and incorporates the following:

four scenes on the homepage – with one locked scene (Conclusion)

Conclusion scene only unlocked on completion of all other scenes

incorporates two videos

incorporate slide layers

contains Menu, Resources and Help screens visible throughout the module