Filed in Franklin Count Court of Common Please, the lawsuit charges Dads Car Lot with violations of the Consumer Sales Practices Act for failing to provide consumers with dated receipts listing the terms of the sale. It also charges the operation with violating the Certificate of Motor Vehicle Title Act for failing to apply for a certificate of title within 30 days of selling a vehicle.

“Buying a car is a major purchase for most consumers and they rightly expect to be treated fairly according to the law,” DeWine said. “Businesses must fulfill their promises to consumers, and if they don’t, we will take action.”

The Ohio Attorney General's Office received dozens of consumer complaints against Dads Car Lot. In their complaints, consumers cited problems with certificates of title, repossessions, misrepresentations, and repairs and services. To resolve title complaints, the office provided more than $9,000 in consumer restitution through the Title Defect Rescission Fund.

The lawsuit seeks permanent injunctive relief, civil penalties and full reimbursement to the Title Defect Rescission Fund.

There is much the sales team can do to reduce customers’ wait time and create more opportunities for F&I, but clear instructions and expectations are critical to the success of any attempt to change your dealership’s deeply entrenched processes.