What If I determine there was a VIN or policy number discrepancy which cannot be resolved to where my insurer will return a correct “Confirmed” response through the online system?

The insurer should be asked to visit www.besuretoinsureal.com to provide the department confirmation of coverage on the vehicle for the requested verification date as shown on the verification notice. The confirmation should be provided on the insurer letterhead and submitted from the insurer’s email address indicating the response is being provided directly from the insurer.