Healthwatch Hillingdon has been speaking to residents to find out what they think of the new ‘extended hours service”

Healthwatch Hillingdon have published a new report “Extending GP Opening Hours” which outlines the Hillingdon public’s view of the new GP and nurse appointments being offered to them in Hillingdon.

Over 1000 residents responded to a Healthwatch survey which ran over 3 months in late 2017. People were asked what they thought about going to the GP later into the evening, very early in the morning, and on Saturday and Sundays. They were also asked things like, how they would like to book their appointments, where they prefer to go for those appointments and how far they would travel.

Expecting the Perfect Start

– A report on maternity care in Hillingdon

Healthwatch Hillingdon have been listening to women who have used Hillingdon’s maternity services, to see if the closure of Ealing Hospital Maternity Unit has had any effect on the quality of care that they and their families receive.

The report, which draws on the experiences and views of over 250 women, their families and maternity staff, outlines the comprehensive feedback we have received and gives an in-depth understanding of Hillingdon’s maternity services.

Safely Home to the Right Care

Healthwatch Hillingdon have been speaking to older people who have recently been discharged from Hillingdon Hospital. We have followed their journey from hospital back into the community, to gain a better understanding of the discharge process and the care and support provided to patients when they are back home.

Click here to see how Healthwatch Hillingdon is working to improve the mental health and emotional wellbeing of the children and young adults in Hillingdon and how you can get involved.

Let us know what you think of our future plans

The Healthwatch Hillingdon Work Plan 2017-19 sets out the organisations Operational Priorities for the next two years. The document gives a high level description of the key objectives, proposed tasks, the expected outcomes of our activities, how these will be measured, and when they are expected to be completed.

How these objectives will be achieved will be provided in an associated delivery plan, supporting project proposal documents and engagement strategy plan. These sets out in more detail the work to be undertaken, the related roles and responsibilities, the resource contribution required for each priority, and describes how its success will be measured.

The focus of our work for 2017-19 has been aligned with our Strategic Priorities and selected to reflect our statutory requirements, and the findings from in-depth analysis of data and intelligence gathered from our residents.

Please let us know what you think of our plans, we welcome your feedback.

Do you know about your patient rights?

Everyone who is cared for by the NHS in England has formal rights to make choices about the service that they receive. These include the right to choose a GP surgery, to state which GP you’d like to see, to choose which hospital you’re treated at, and to receive information to support your choices among may other rights.

The Constitution sets out the guiding values, core principles of the NHS and sets out your rights as an NHS patient, click here for more details.

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