In his book Remarkable
Retail, Steve Dennis outlines the strategies that retailers can
use to create a customer experience that leaves shoppers wanting
more. In this interview, Steve explains which strategies will help
retailers the most as they cope with the COVID-19 crisis.

The impact of COVID-19 restrictions will affect some restaurants
more than others. Many people will be slow to return to sit-down
dining, even after restrictions are lifted. Some chefs may even
abandon their restaurants for food trucks or delivery-only
operations. Ken Higman is a director of foodservice
consulting at...

When we take America out of social distancing, will shoppers go
back to their old ways? Emily Albright Miller, VP of Strategy at
Big Red Rooster talks about the changing consumer behaviors that we
should expect in a post COVID-19 reality.

Bank branches have seen regular transactions shift online and to
ATMs, but the branches that remain are proving that human
interaction is still valuable. In this time of COVID-19 when bank
branches have been deemed essential services, we look to the trends
that are changing banks and how we use them. Walter Bialas...

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About the Podcast

Where We Buy is a show about the things we buy and the places we buy them. Listen in as we tour top retail places and talk to fascinating people. James Cook researches retail and real estate for JLL.
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