Covid-19 information from the Hawkes Refrigeration

COVID-19 (Coronavirus) UPDATE

The latest information 11-05-2020

We just wanted to update you on what Hawkes Refrigeration Engineers is doing and the actions we are taking to protect our clients and employees.

First, we are committed to keeping our business open, we know what an important role the proper operation of your home’s or business’ heating and cooling system plays in your safety, health and comfort.

We are a family at Hawkes and all of our clients are part of our extended family. We understand the concerns that everyone has regarding COVID-19 and the challenges we all face.

We wanted to let you know some of the steps we are taking to protect everyone in our family.

We have made all of our employees aware of and have provided guidance on how to follow current recommendations as related to COVID-19.

When scheduling an appointment, we will confirm with you that nobody in your home or business is currently sick or quarantined due to COVID-19.

Upon arrival at your home or business, our employees will wash/sanitise their hands and confirm again that nobody is sick or quarantined due to COVID-19.

We will bypass the normal handshake greeting and instead simply wave to say “hello” and “thank you”.

While working on site, our employees will wear disposable gloves.

We will practice social distancing in order to maintain the recommended 6 foot distance from clients, their families and employees. We ask that you do the same.

We will bag any dirty filters immediately after removing them from your system to reduce the spread of dirt, germs and viruses throughout the building. We will remove these filters from your property.

We will be bypassing the signature on our employees worksheets.

Employees will again wash/sanitise their hands.

Hawkes is currently not recommending that people who are well wear face masks to protect themselves from respiratory illness, including COVID-19, but don’t be alarmed if the technician uses an abundance of caution and wears a face mask while in your home or business.

We are 100% committed to the safety of all of our clients and employees, thank you for trusting Hawkes Refrigeration Engineers with your safety and comfort needs in these trying times.

Finally we would like to remind you we are members of BESA who are currently leading us with highly valuable industry information, so rest assured you are in complete safety with Hawkes Refrigeration Engineers.