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Biogazelle

This website is unique in the way that it offers a consistent user experience to the customers, all handled by Drupal, while at the back-end Biogazelle staff has very specific cloud tools to manage invoices, help desk tickets and software licenses. This is a unique integration of 4 platforms (Drupal, Zendesk, Freshbooks and qbase+) combining forces. Drupal acts as the single gateway to customers.

Biogazelle is a spin-off of the University of Ghent, Belgium, offering software and services for DNA research (PCR, Polymerase Chain Reaction). Next to their powerful and userfriendly qbase+ software, they also offer training and lab services.

Project goals

Complete brand renewal

Introduce new product pricing

Raise company presence

Raise customer interaction

Process simplification, automation and integration

Requirements

automation and integration for sales and invoicing, software license management, help desk ticketing

advanced metrics to measure success

user-friendly customer section MyBiogazelle

Outcome

Branding extreme makeover. From academic text-heavy to grey-green to modern logo, colours and visuals

Biogazelle stands out compared to it's competitors

Sales is fully automated with Drupal Commerce, and heavily integrated with Freshbooks for quotes and invoices

We create, build and support 100% on Drupal.
As a Supporting Partner of the Drupal Association we financially support the Drupal community.
Ever since 2011 we have been sponsoring numerous local Drupal community events like camps and dev days.
Our developers contribute in modules like Bootstrap, Twitter's Bootstrap, Commerce (Product Display Manager), Views Contextual Displays, Legalese, Display Suite, Linkit and Drush CTools Export Bonus.
In May 2014 we are hosting our first DUG for the Belgian Drupal community in our offices in Ghent.