TechFly startup looks to become go-to for Phoenix tech support

TechFly, new to the Phoenix startup scene, is looking to revolutionize the way we get help when our devices crash.

Billing itself as an “Uber for tech support,” TechFly offers on-demand assistance for virtually any device, whether that is a trendsetting home voice assistant or more of an old-school device like a printer. TechFly can help with more than just physical issues as well – its workers can help teach customers how to use specific apps or how to back up valuable photos.

TechFly’s best asset is that it operates as a one-stop shop. There’s no need to go to the Apple Store to fix an iPhone and then to Best Buy for help with a Dell laptop. TechFly can fix both – the company employs staff with diverse skill sets which can tackle any issue, no matter the brand.

TechFly can also install devices, like home theater systems or smart thermostats. For those who don’t want to sit around reading a manual only to end up more confused, this service may be of great help.

To contact TechFly support, users can start a chat on the website, call the company phone number or schedule an appointment to meet in person. The company also offers a free 15-minute evaluation of any issue if users contact them at 480-750-0100. Before scheduling an appointment, it’s a good idea to check the website and see if workers are able to address the issue – for example, TechFly cannot replace a screen on an iPhone, but it can help with connectivity issues or software problems.

Fees for all services include training, start at $80 per hour with a one-hour minimum. Each additional half-hour needed to complete the job costs $40.

For those who anticipate many calls to tech support, TechFly offers monthly plans to cut down on costs. The remote plan costs $9.99 per month and offers unlimited assistance by phone and chat. The remote and onsite service plan costs $19.99 per month and includes the unlimited remote service plus a free one-hour on-site session and a 5 percent discount on other services. The premium service offers unlimited service plus three hours of free on-site sessions and a 10 percent discount on services. For full details, including business plan options see the TechFly website.

Anybody interested in becoming a TechFly tech can apply on the website. Applicants must be 18 years old, own a smartphone or tablet, have access to reliable transportation, pass a background check and be committed to providing great customer service. Techs start at $25 per hour for the jobs they qualify for and enjoy the freedom and flexibility that all gig economy employees do – no set schedules and the ability to take jobs whenever convenient.

Jessica is a recent graduate of ASU where she studied political science and journalism. She is currently a researcher at a local cybersecurity company. Her hobbies include reading up on hacker forums on Tor and giving unsolicited podcast recommendations.

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