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'a long way to go to reach 5 star..........'

We recently stayed at the Danna for 5 nights the week before Christmas. We selected the Danna after reviewing the hotel website and Tripadvisor concluding that this hotel would be perfect - a new 5 star hotel, colonial style, pool and beach front, close to the Perdana Quay for alternative dining......... unfortunately we were very disappointed. The hotel is badly positioned with little land around it, and although a number of the hotel staff are trying their best this hotel is way off 5 star standards and Perdana Quay, with the exception of Privilege restaurant, is not a fine dining experience........
The hotel is only just over a year old and first impressions are of an elegant colonial style hotel. However the spacious and elegant public rooms are soulless and not inviting for guests. The Veranda bar is a magnificent room but devoid of guests........ The band plays to an empty room most nights, the outside area is only 12 paces away from a metal link fence beyond which is a road so not really a lot of colonial elegance going on here. The garden courtyard in the centre of the hotel is wonderful but what a waste of space which could have been used for a fantastic courtyard alfresco bar and restaurant - we never once saw any guests utilising this space.
We booked a Viceroy Sea View room which was very large and had a fantastic balcony. This...We recently stayed at the Danna for 5 nights the week before Christmas. We selected the Danna after reviewing the hotel website and Tripadvisor concluding that this hotel would be perfect - a new 5 star hotel, colonial style, pool and beach front, close to the Perdana Quay for alternative dining......... unfortunately we were very disappointed. The hotel is badly positioned with little land around it, and although a number of the hotel staff are trying their best this hotel is way off 5 star standards and Perdana Quay, with the exception of Privilege restaurant, is not a fine dining experience........

The hotel is only just over a year old and first impressions are of an elegant colonial style hotel. However the spacious and elegant public rooms are soulless and not inviting for guests. The Veranda bar is a magnificent room but devoid of guests........ The band plays to an empty room most nights, the outside area is only 12 paces away from a metal link fence beyond which is a road so not really a lot of colonial elegance going on here. The garden courtyard in the centre of the hotel is wonderful but what a waste of space which could have been used for a fantastic courtyard alfresco bar and restaurant - we never once saw any guests utilising this space.

We booked a Viceroy Sea View room which was very large and had a fantastic balcony. This was the highlight for us as the only alfresco area to enjoy a drink in the evenings before dinner not wishing to look at the road beside the Veranda Bar and not wishing to sit by the pool and have the over familiar attentions of the pool bar staff. Point to note, any room without a sea-view in this location would be a pretty depressing situation. The mattress was very comfortable and the air-con efficient. The build finish on the hotel leaves something to be desired the tiling was especially poor in our bathroom, although the shower pressure -fantastic. The room/bathroom furniture looks impressive but on closer inspection is the kind of generic furniture you would expect to find in a 3 star hotel in Asia and is already showing signs of deterioration. In another 1-2 years this hotel will likely be "shabby chic".

The pool area is huge and again first impressions are "wow' however after living with it for a day or two you begin to feel that it is a matter of style over substance the architects having got a bit carried away with themselves with the use of supposed aesthetic dividing walls which have been painted...More

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Room Tip: Viceroy Sea View with balcony

Stayed: December 2011, travelled as a couple

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Ask Avatarsg about The Danna Langkawi

18 Thank Avatarsg

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

GMDanna, General Manager at The Danna Langkawi, responded to this reviewResponded 5 January 2012

Dear Guest,

Thanks for your review and we're disappointed that we didn't live up to your level of expectation. As evidenced by multitude of other great reviews, the large majority of our guests appreciate our efforts, staff, service and product offering. We know we can't be all things to all people so we'll continue to do the absolute best we can for every guest.

We wish you safe travels in the future!

Aamir Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

The hotel itself is beautiful and it's location is great. It has really good facilities and I personally could not fault the food.

The Danna's real draw for us is it's staff, they are so friendly and willing to help. Though I also feel it is it's staffs, sometimes frequent, inability to make it 5 star on a global stage. Some examples, nothing major, but enough to begrudge you spending the money they ask;

- We verified on e-mail we needed a baby seat for when we were transferred to the hotel. Car turned up with no baby seat. There was then some shifting the blame on us etc...etc

- Made three reservations for a specific table for one night. We kept doing it because we knew no-one was logging it down. Got to dinner, we did not have a reservation

- Wake up call, collection of luggage, transport (with car seat) all 'lost' and had to sort it out quickly as we had a flight to catch

As said these are small things and soooo easy for the hotel to sort them out.

Anyway, I probably will return because everyone is so nice and the hotel is great. The views are amazing and the pool is incredible. Just do not let the prices convince you it is 5 star service, because it is not.

Stayed: December 2011

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Ask Siwalks about The Danna Langkawi

3 Thank Siwalks

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

GMDanna, General Manager at The Danna Langkawi, responded to this reviewResponded 5 January 2012

Dear Guest,

Thank you for your constructive feedback on The Danna Langkawi. We all appreciate it. Please do accept our sincere apologies for all the shortcomings. I have copied your concerns to respected department heads and they have assured me that appropriate trainings and role plays will conducted to further eliminate these issues forever. I am grateful for your return second time and i am looking forward to your return again. Thank you for your business and loyalty to The Danna.

Happy New Year 2012

Aamir Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

When the service is this good you really know you are in a five star hotel. The hotel ambience the amazing pool, rooms immaculate, food and cocktails always good. Beach is ok to walk along, sand is nice, outlook good but water is average - it doesn't matter too much as the pool is big enough for everyone and the pool staff are so friendly and attentive. Enjoyed every minute and will go back for sure. To the staff at the Danna thank you for making mine and my mothers stay so wonderful and keep up the good work!

Stayed: November 2011, travelled as a couple

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Ask ljmc71 about The Danna Langkawi

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

GMDanna, General Manager at The Danna Langkawi, responded to this reviewResponded 8 January 2012

Dear Guest,

Thank you for your wonderful comments. We all really appreciate it. I am glad that you enjoyed the services from our staff as they work very hard to make sure that our guest are happy and satisfied with their stay and that their stay is a memorable one.

Looking forward to your return to The Danna Langawi

Happy 2012

Aamir Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

A superbly presented hotel, immaculate in every corner and in a modern yet Colonial style. The rooms are fantastically turned out, large, spacious with quality fittings and furniture. The pool setting is breathtaking and needed as the only downside is the water of the nearby beach is not crystal clear as with the other hotels on the island. However with a pool facility second to non, it's nothing to worry about. The service is attentive and abundant without being over powering or annoying and you are constantly greeted with a warm and friendly smile.

I totally disagree with another review as the breakfast is fantastic!! Cooked fresh to order (no hot buffet of stale food) with great options of both western and Asian specialities, the Roti Chennai is to die for!!

Conviently located by the small harbour with its restaurants and cafes if you fancy a change from the hotel food.

In summary, if you are after a quality hotel, impeccably presented with quality service with a friendly smile look no further on the island (and I have stayed at the Andaman and the Datai previously, with only the Datai coming near but at twice the price).

We wil lbe back!!

Stayed: December 2011

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Ask Adammor about The Danna Langkawi

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

GMDanna, General Manager at The Danna Langkawi, responded to this reviewResponded 27 December 2011

Dear Guest,

Thank you so much for your wonderful review of The Danna Langkawi and its team. We are very grateful to you for your trust in us and I am glad that your stay was a memorable one. Different guest have different perceptions and their likes and dislikes, and therefore some would like the breakfast and other facilities and some will have other expectations. I am looking forward to your return in a not too distant future.

Happy Holidays

Aamir KhanGeneral Manager

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We had a wonderful honeymoon at The Danna; the staff, food, service, standard of accommodation were absolutely marvellous. The pool is fabulous too. It was the stuff dreams are made of. Thank you to everyone who made our stay so comfortable. Stephen and Nina Brown.

Room Tip: It gets so hot its worth having a balcony that doesn't face the sea as you wouldn't be able to use them as much as a marina view because it would be too hot.

Stayed: November 2011, travelled as a couple

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Ask Nina B about The Danna Langkawi

1 Thank Nina B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

GMDanna, General Manager at The Danna Langkawi, responded to this reviewResponded 28 December 2011

Dear Guest,

Thank you for your wonderful review of The Danna and its team. We all appreciate it very much. We hope to see you soon at your favorite resort in Langkawi.

Happy Holidays

Aamir Khan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed at the Danna for 2nights and were charmed by the setting of the hotel as well as the interior of it. Absolutely lovely with a great view of the sea and hotel pool from our balcony.

The staff were wonderful and accommodating to our requests, the drive back to the hotel every day was a treat and we loved the colonial style of the hotel!

The only grouse we had was the shower room where it would flood quickly because of a lack of drainage. It was a hassle to shower because it took less than 10mins for the water to flood the shower cubicle and seep out to the rest of the bathroom. It was quite a disaster each time we used the shower cubicle.

Apart from that, our stay was a wonderful one and plan to return in the near future for a longer stay!

Stayed: November 2011, travelled with friends

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Ask Essa T about The Danna Langkawi

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

GMDanna, General Manager at The Danna Langkawi, responded to this reviewResponded 28 December 2011

Dear Guest,

Thank you for your review on Trip Advisor as we all appreciate the time you took to post it. I am so sorry to learn about the shower flooding issue. If you had informed someone about the issue then I hope it was resolved during your stay, however, I am checking with our Engineering and Housekeeping departments to confirm if the issue was resolved. I do hope this will not deter you from returning to The Danna Langkawi again.

Happy Holidays

Aamir Khan

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC