OUTREACH SPECIALIST

Virginia Economic Development Partnership (VEDP) is seeking an Outreach Specialist for the Business Investment Division’s Call Center. This position provides support to VEDP’s marketing outreach programs by contacting key business decision-makers during monthly calling campaigns.

Telemarketing duties include contacting an average of 450 key decision-makers via telephone each week during a calling campaign to arranging appointments between the company’s decision-maker and the VEDP representative. Additional calling will focus on various marketing programs designed to attract companies to Virginia. Duties include ensuring that phone requests for information about Virginia are promptly channeled to marketing managers, and documenting phone conversations to accurately capture companies’ needs and specific interests. The Outreach Specialist also provides feedback on scripting and makes modification recommendations, as appropriate; coaches new hires in proper scripting techniques; and produces daily call-in productivity reports for the Call Center.

The successful applicant must have excellent communication skills and be able to speak articulately and confidently with business executives. He or she must be self-directed and motivated, detail-oriented, and able to handle rejection specific to phone contacts. This is a position with up to 29 flexible hours per week and does not carry benefits. Salary minimum: $12.00 an hour.

All applicants are considered for employment without regard to race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or against otherwise qualified individuals with disabilities. It is VEDP’s intent that its employment and personnel policies and practices conform to all applicable federal, state and local laws and regulations regarding non-discrimination and affirmative action. Applicants requiring more information or requiring assistance may contact VEDP Human Resources at 1-804-545-5634 or vedphr@yesvirginia.org. TDD 1-800-828-1120