The Raiser's Edge is frozen or hanging

The Raiser's Edge is frozen on my screen and I can't click on anything else. RE is just hanging. I get messages about The Raiser's Edge being busy and to click Retry or Cancel. How can I unfreeze my Raiser's Edge?

Article
Number:40207

Products:

Raiser_s_Edge_RE

If your Raiser's Edge is hosted by Blackbaud, try each of the steps in order until the issue is resolved:

The "freeze" may be The Raiser's Edge completing the requested process, such as running a query, import, report, mail merge, or export. If it is still processing, let The Raiser'sEdge "sit" for a while to give it chance to complete the task.