Payment is due on the day of scheduled service. 50% is required before service begins, and the remaining balance is due after completion. Acceptable methods of payment are Cash, Check or Credit card. A $25.00 Fee is applied to all checks returned.

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ARRIVAL TIME

We make it our effort to ensure our clients a proper arrival time. In the event a situation arises beyond our control our assistants will notify you via phone. The client will be given a (1) hour window. If after a hour, and the client has not yet arrived a 20% Fee will be charged. Please give our service the consideration so we can re-assign your appointment to another client in the event you do not show.

2

ALARMS/KEYS

If a client decides he/she is satisfied with service, entry alarm codes/keys are necessary to access the Commercial or Residential Space. We are fully INSURED with an aggregate Limit of 3,000,000. So rest assure your property is safe with us. We are also bonded with a 10,000.00 Limitation to protect you the client, and our service against unjustified allegations of dishonesty.

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SAFETY/PETS

TMH TOUCH Assistants do not move anything weighing over 20 lbs. If you require extra services on the date of service, a twenty-four (24) hour
advanced notice is needed prior to servicing areas not in reach or over weight class. We ask for the safety of our assistants that pets are secured during time of service.

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TIPS

If a Client decides to leave a tip please leave it with a note marked tip.

5

CANCELATION/RESCHEDULE

If a Client needs to cancel a scheduled cleaning appointment a twenty-four (24) hour notice is required. A notice may be given via phone or email. Should Client fail to give twenty-four (24) hour notice on more than one occasion, Client must pay 20% of the fee for the canceled cleaning. If I the Proprietor need to cancel a scheduled appointment a twenty-four (24) hour notice will be given to the Client. If I the Proprietor fail to give a twenty-four (24) hour notice, Client will receive one (1) free service cleaning. If you the client need to reschedule a service date a twenty-four (24) hour notice is required. This will allow our service to re-assign a service date to another client. A 20% service fee will be charged for none notice of reschedule.

5

TERMINATION

To discontinue service the Proprietor or the Client may cancel service with a seven (7) day notice via email or written statement.

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6300 Creedmoor Rd # 170-270Raleigh, North CarolinaUnited States of America