Westbury, NY

Opportunity to join a fast growing technology firm providing business technology guidance, products and services to organizations nationwide. Their commitment to clients is to simplify their technology experience, freeing them to build their businesses by managing their technology. Offers a competitive Salary, Training and Education, a great Benefits Package (medical, dental, 401k), generous PTO and an excellent work atmosphere.Tier II/III Support Engineers with a minimum of 3 years of extensive hands on experience with Microsoft, Citrix, VMware, etc.Tier II Support Engineer

Job Description:Provide Level II technical supportTroubleshoot and resolve highly complex customer system problems across a broad range of technologiesProvide technical design supportAssist with implementation of new network components as part of project assignments (network and workstation)Develop system documentationPerform proactive network health evaluationsBenchmark, analyze, and make recommendations for the improvement of the environmentProvide helpdesk support including analyzing and resolving end-user issuesProject management

Tier I Support Engineers --- 2 - 5 years of extensive hands on experience with Microsoft, Desktop Support, etc.

Job Description:Provide Level I technical supportTroubleshoot and resolve customer system problems across a broad range of technologiesProvide remote technical supportAssist with implementation of new software/peripheralsProvide detailed problem resolutionPerform proactive system health evaluationsProvide helpdesk support including analyzing and resolving end-user issuesProvide phone support for technical issues

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