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I accept payment via Paypal. (You do not need an existing Paypal account to use this feature)

If you have placed an order and I have not received payment or you have not responded to my emails within 5 days, then I reserve the right to cancel the sale, re-list the items and post feedback.

Returns & exchanges

Refunds/exchanges are given in the event of items damaged in the shipping process. The item(s) must be shipped back within 5 days of receipt.

Item must be received before refund is issued. You will be refunded purchase price.

We don't offer refunds for change of mind so please choose carefully.

Shipping policies

I ship all products via Australia Post to the address listed with Paypal unless prior arrangements have been made.

Items will be shipped within 5-14 days from the date of purchase.

Items cannot be tracked. If you would like to upgrade your shipping to be trackable, please get in touch and I'll invoice the difference in shipping costs.

We ship to the address stated on your etsy order. Coocachuu does not take any responsibility for incorrect addresses, so please check your details carefully.

Please note, Coocachuu is not responsible for any duties or customs fees, they are the sole responsibility of the buyer.

Approximate Delivery times
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Within Australia - Usually take approx 5 working days from postage date.
Airmail from Australia to the US - approx. 8-14 business days from postage date.
Anywhere else - approx 16 days from postage date.

I ship all products via Australia Post to the address listed with Paypal unless prior arrangements have been made.

Items will be shipped within 5-14 days from the date of purchase.

Items cannot be tracked. If you would like to upgrade your shipping to be trackable, please get in touch and I'll invoice the difference in shipping costs.

We ship to the address stated on your etsy order. Coocachuu does not take any responsibility for incorrect addresses, so please check your details carefully.

Please note, Coocachuu is not responsible for any duties or customs fees, they are the sole responsibility of the buyer.

Approximate Delivery times
---
Within Australia - Usually take approx 5 working days from postage date.
Airmail from Australia to the US - approx. 8-14 business days from postage date.
Anywhere else - approx 16 days from postage date.

Additional policies

Colours may vary when viewed on different monitors due to differences in calibration, so physical goods may have a slight colour difference to what appears on screen. Please keep this in mind when placing your order.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.