Pear, thanks for asking. I've written a list of significant…

Customer Question

Hi Pear, thanks for...

Hi Pear, thanks for asking. I've written a list of significant and urgent problems that I have had since upgrading to high sierra 10.13. I have cut and paste them and there are quite a few. so thanks for taking the time to read them. Because my fan was running in overdrive on my macbook pro despite very minimal usage (such as watching a purchased and downloaded movie a movie playing). I called tech support. They had me download and install high sierra 10.13. Doing so has generally fixed the problem, except when running chrome, the same fan overdrive occurs.

Technician's Assistant: What Operating System (OS) are you running on your MacBook Pro?

High sierra 10.13

Technician's Assistant: How long has this been going on with your MacBook Pro? What have you tried so far?

Since as soon as I upgraded

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Hi. I was advised by an apple tech staff member to upgrade to high sierra 10.13 operating system to stop my pc fans from going into overdrive despite having few programs open. But here are the problems it has created. Please keep in my mind i have uninstalled/reinstalled the programs I mention and used the shut down/turn on method. here are the problems The overdrive problem is more or less fixed expect when using chromeMy macbook pro does not recognize when it is is connected by hdmi to my screen monitorAbleton live and logic express have stopped working despite reinstall processPlease also read the initial message. Thanks

Customer reply replied 2 months ago

I have a question. What is the minimum amount of payment this will take to repair?

There has been something wrong with our connection. I would just like to know. Will the overall price be a minimum of what I have already committed to paying, plus the extra 55 dollars? And if I'm not 100% satisfied with your advice, I can cancel my subscription and rightfully ask for my money back? That is, assuming your advice is unsatisfactory.

No, but generally I can have multiple programs open without any overdrive issues. It's just some specific video streaming websites.I am actually far more interested in rectifying the issues with my music writing programs, as well as connecting to my screen monitor using the hdmi cord. The screen recognises the computer but not vice versa

Customer reply replied 1 month ago

Hi. I was advised by an apple tech staff member to upgrade to high sierra 10.13 operating system to stop my pc fans from going into overdrive despite having few programs open. But here are the problems it has created. Please keep in my mind i have uninstalled/reinstalled the programs I mention and used the shut down/turn on method.Here are the problems.The overdrive problem is more or less fixed expect when streaming video off the odd site on my chrome browser.My macbook pro does not recognize when it is is connected by hdmi to my screen monitorAbleton live and logic express have stopped working despite reinstall processI am an instrumentalist and composer and require relative immediacy on my new experts help.Thanks

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.