In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:01 EST

Scheduled - On Saturday November 19th, from 12:01 AM to 4:00 AM, CCS will perform Tier 1 maintenance to replace the current Data Centre Load Balancer with a new, next generation platform. The new hardware will provide higher capacity and support additional features that will be used to augment our security capabilities in the future.

Due to the nature of this maintenance, while CCS will do everything possible to minimize any actual service impact, an interruption of up to 2 hours is expected affecting the following services:

Users that are on campus during the maintenance will be able to browse the internet, but cannot access the aforementioned on-campus services. Telephony services will be available throughout the entire maintenance window, without interruption.

If you have any questions of concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.

About This Site

Bookmark this page! The CCS System Status Page provides announcements and updates regarding CCS-related incidents and maintenance. Users can view this page at all times, including during network outages. Users can also opt in for email, SMS and RSS notifications via the “Subscribe to Updates” button above.

On Tuesday, Nov 22nd between 6:00 am to 8:00 am, CCS will be performing software upgrades on the campus VPN server to improve stability and address security vulnerabilities. Multiple few minutes of service interruptions are expected during this maintenance window.

For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca.
Posted on
Nov 16, 11:54 EST

Resolved -
Final status: The deployment of the fix that prevents this issue from occurring to any new messages has completed. The Exchange Online system will automatically fix any previously affected messages that were received before the fix was in place.
Nov 18, 16:00 EST

Update -
Current Status : The deployment of the fix is approximately 96.5 percent complete. Although the vast majority of users should no longer observe new instances of this issue, the fix will be tracked to 100 percent deployment, which Microsoft is expecting to reach by the middle of next week. Once the deployment is complete, messages will no longer enter this state and the system will automatically fix any previously affected messages.
Nov 17, 09:11 EST

Update -
Current status: The deployment of the fix is approximately 87 percent complete. Although the saturation of the fix is expected to reach over 95 percent within the next few days, the fix will be tracked to 100 percent deployment, which we're expecting to reach by the middle of next week. Once the deployment is complete, messages will no longer enter this state and the system will automatically fix any previously affected messages.
Nov 15, 09:23 EST

Update -
Microsoft continues to work on resolution. Their website states that they are 77% complete. There next update will be at 8:00pm this evening.
We have only seen this issue affect a very small number of people. The work around is to use OWA.
We will update this status page as we know more
Nov 14, 08:46 EST

Update -
Microsoft continues to work on resolution. Their website has not been updated in 22 hours, and states an update will not occur until 11:00pm.
We have only seen this issue affect a very small number of people. The work around is to use OWA.
We will update this status page as we know more.
Nov 11, 14:29 EST

Update -
Update : The deployment of the fix is approximately 10 percent complete. Customer reports indicate that many users will likely experience impact related to this event. Microsoft analysis indicates that impact is specific to a subset of users who are served through the affected infrastructure. This issue is expected to affect a very small percentage of your overall email messages.
Nov 10, 19:38 EST

Update -
Update: Microsoft has announced that they have determined root cause and are working on a fix. They have provided no estimated time of resolution. This appears to be impacting a small number of users.
Nov 10, 16:34 EST

Monitoring -
Users may be unable to see the sender's name when viewing messages in Outlook ( Desktop ), Outlook on the web is not affected.
Nov 10, 13:44 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:00 EST

Scheduled -
On Thursday November 17th between 6 AM and 8 AM, CCS will be performing Tier 2 Maintenance of the Web Access Management/SSO services (software updates). No noticeable service interruption is expected.

If you have any questions or comments about this maintenance please contact the CCS Information Security team via 58888help@uoguelph.ca.
Nov 13, 13:55 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 06:01 EST

Scheduled -
During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 15, 12:08 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:01 EST

Scheduled -
On Tuesday, November 15, from 6:00am to 8:00am, CCS will be performing a network switch reload at 78 College Ave (Family Housing and West Residence) to fix network connectivity issue. A 15 minute network outage is expected during this window.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca
Nov 9, 14:57 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 06:01 EST

Scheduled -
On Tuesday, November 15th from 6:00 a.m. to 8:00 a.m., CCS will be performing configuration work on the new Data Centre Network Load Balancer. This maintenance is in preparation for the proposed replacement of the old Load Balancer during the November T1 maintenance window. No service interruption is expected during this maintenance. If you have any questions or concerns, please contact the CCS Help Center at x58888 or 58888help@uoguelph.ca.
Nov 14, 08:41 EST

Scheduled -
During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Nov 1, 10:40 EST

Scheduled -
During this maintenance window, CCS will apply software updates to Drupal 6 sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 24, 14:08 EST

Scheduled -
During this maintenance window, CCS will apply software updates to Drupal sites managed by CCS Web Solutions. No interruption in service is expected. For more information please contact the CCS Help Centre at x58888 or email 58888help@uoguelph.ca or visit http://www.uoguelph.ca/ccs/ccs-help.
Oct 17, 13:34 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:01 EST

Scheduled -
On Thursday, November 10 between 6:00 am and 8:00 am, CCS will be replacing UPS at Science Complex. Network services will be unavailable in Rooms 2401 to 2468 in Science Complex building for approx.15 minutes while the UPS is being replaced but will re-establish automatically after.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Nov 8, 13:28 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:01 EST

Scheduled -
On Thursday, November 10th from 6:00 a.m. to 8:00 a.m., CCS will be performing configuration work on the new Data Centre Network Load Balancer. This maintenance is in preparation for the proposed replacement of the old Load Balancer during the November T1 maintenance window. No service interruption is expected during this maintenance. If you have any questions or concerns, please contact the CCS Help Center at x58888 or58888help@uoguelph.ca.
Nov 8, 16:20 EST

Resolved -
Internet services remain available and stable since 11 am. This issue is considered to be resolved.
Nov 8, 11:46 EST

Identified -
The internet connectivity issue was traced back to a malfunctioning service on our firewall. We have restarted the services and traffic seems to be back to normal. We will continue to monitor the situation to ensure services remain stable before considering this resolved and provide an update.
Nov 8, 11:18 EST

Investigating -
We have received complaints about intermittent internet connectivity issues. CCS is investigating and we hope to have a resolution soon. At this time we don't have an ETA. Thank you for your patience while we work on this issue.
Nov 8, 10:57 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:01 EST

Scheduled -
On Tuesday, November 8th from 6:00 a.m. to 8:00 a.m., CCS will be performing configuration work on the new, Data Centre Network Load Balancer. This maintenance is in preparation for the proposed replacement of the old Load Balancer during the November T1 maintenance window. No service interruption is expected during this maintenance. If you have any questions or concerns, please contact the CCS Help Center at x58888 or58888help@uoguelph.ca.
Nov 4, 15:45 EST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 06:01 EST

Scheduled -
On Tuesday, November 08 between 6:00 am and 8:00 am, CCS will be replacing UPS at Science Complex. Network services will be unavailable in Rooms 2401 to 2468 in Science Complex building for approx.15 minutes while the UPS is being replaced but will re-establish automatically after.
If you have any questions or concerns, please contact the CCS Help Centre at x58888 or 58888help@uoguelph.ca.
Nov 4, 10:23 EST