Fordeler: The hotel was elegant without being pretentious. The entire staff, really everyone, were: friendly, knowledgeable, courteous, intelligent, observant and consistently went above expectations. They helped us feel so at home in a new city.
The location at Trafalgar Square/Charing Cross was ideal, full access to the city and all of its charms.

Fantastisk10,0

Fordeler: The hotel had just the perfect location for us, situated as it was within a 10-minute walk of Leicester Square, Soho, Trafalgar Square, the National Gallery, St Martins-in-the-Field, Covent Garden, The Strand, and so much more.
Our room was on the 3rd floor, directly above the entrance to Charing Cross Station and practically overlooking Trafalgar Square. Amazingly, we could hardly ever hear a sound from outside! The windows had great soundproofing, I guess. The only sounds that appeared to get through were when the street musicians played amplified guitars at night, and they seemed to stop at a decent hour so it wasn't all that disruptive.
Staff were always friendly and welcoming. The room was comfortable with all modern conveniences including a soothing rainwater shower with plenty of hot water. The complimentary minibar was a nice surprise, too.

Fantastisk10,0

Fordeler: Near many tourist attractions and two Tube stations, the hotel is in a great spot. The staff was friendly and very helpful. They even let me check into my room when I arrived from my early flight at 9am! The rooms were nice and clean, breakfast was great too.

Fantastisk10,0

Fordeler: Clean, modern hotel in a central location with large rooms and good amenities. Staff are very friendly, and extremely knowlegeable and helpful with directions and suggestions.

Fordeler: The hotel was elegant without being pretentious. The entire staff, really everyone, were: friendly, knowledgeable, courteous, intelligent, observant and consistently went above expectations. They helped us feel so at home in a new city.
The location at Trafalgar Square/Charing Cross was ideal, full access to the city and all of its charms.

Ulemper: The room cooler had a weak seal and kept heating rather than cooling if the door wasn't carefully closed.
There was minimal storage space for clothing...tiny closet and no drawer space.

10,0 Fantastisk

Fordeler: The hotel had just the perfect location for us, situated as it was within a 10-minute walk of Leicester Square, Soho, Trafalgar Square, the National Gallery, St Martins-in-the-Field, Covent Garden, The Strand, and so much more.
Our room was on the 3rd floor, directly above the entrance to Charing Cross Station and practically overlooking Trafalgar Square. Amazingly, we could hardly ever hear a sound from outside! The windows had great soundproofing, I guess. The only sounds that appeared to get through were when the street musicians played amplified guitars at night, and they seemed to stop at a decent hour so it wasn't all that disruptive.
Staff were always friendly and welcoming. The room was comfortable with all modern conveniences including a soothing rainwater shower with plenty of hot water. The complimentary minibar was a nice surprise, too.

Ulemper:

10,0 Fantastisk

Fordeler: Near many tourist attractions and two Tube stations, the hotel is in a great spot. The staff was friendly and very helpful. They even let me check into my room when I arrived from my early flight at 9am! The rooms were nice and clean, breakfast was great too.

Ulemper:

10,0 Fantastisk

Fordeler: Clean, modern hotel in a central location with large rooms and good amenities. Staff are very friendly, and extremely knowlegeable and helpful with directions and suggestions.

Fordeler: Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.

Fordeler: Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.

Fordeler: Service and the personal very nice food very good
Aurel & Tabita Musca

Fantastisk9,4

Fordeler: I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.

Fantastisk10,0

Fordeler: This hotel is in the best location for theater, restaurants, shopping
and art. We were two couples and had the best time.

Fantastisk9,1

Fordeler: Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back!

Fordeler: Service and the personal very nice food very good
Aurel & Tabita Musca

Ulemper: Will be nice that in price of the hotel to be include free breakfast

9,4 Fantastisk

Fordeler: I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.

Ulemper:

10,0 Fantastisk

Fordeler: This hotel is in the best location for theater, restaurants, shopping
and art. We were two couples and had the best time.

Ulemper: Everything was perfect

9,1 Fantastisk

Fordeler: Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back!

Fordeler: Perfect location; close to most things, and close to transportation for sights further out. Clean rooms and accommodating staff.

Bra5,7

Fordeler: The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1.

Fantastisk9,7

Fordeler: Beds were very comfortable
The 48" flat screen TV was a nice touch
The design was nice
Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly.
The complimentary wine n cheese every evening was nice and my group enjoyed it
Located close to many many tourists spots, most with in walking distance or short bus ride.
Staff was excellent and very attentive

Fantastisk9,7

Fordeler: Awesome hotel in the cut of the busy Times Square area of London. Easy to get to by train from the airport as you just take it to Picadilly Circus station and walk 5 mins. Near all of the action and nightclubs. Clean. Great free wine and cheese happy hour. Wonderful gem of a hotel.

Fantastisk8,6

Fordeler: The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice.
If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping.

Bra5,4

Fordeler: Even in London way too much money for way to little space.

OK3,7

Fordeler: location

OK3,7

Fordeler: This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door.
NOT FOR BUSINESS USE

Ulemper: TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!

8,8 Fantastisk

Fordeler: Perfect location; close to most things, and close to transportation for sights further out. Clean rooms and accommodating staff.

Ulemper: Rooms are so small you will laugh. If you are traveling with someone else, you should be lovers. If you aren't, you will be by the end.

5,7 Bra

Fordeler: The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1.

Ulemper: The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.

9,7 Fantastisk

Fordeler: Beds were very comfortable
The 48" flat screen TV was a nice touch
The design was nice
Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly.
The complimentary wine n cheese every evening was nice and my group enjoyed it
Located close to many many tourists spots, most with in walking distance or short bus ride.
Staff was excellent and very attentive

Ulemper: There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.

9,7 Fantastisk

Fordeler: Awesome hotel in the cut of the busy Times Square area of London. Easy to get to by train from the airport as you just take it to Picadilly Circus station and walk 5 mins. Near all of the action and nightclubs. Clean. Great free wine and cheese happy hour. Wonderful gem of a hotel.

Ulemper: Rooms are fairly small which didn't bother me as I am a single small female traveling alone but its not suited for couples or bringing children. Its a closet sized room.

8,6 Fantastisk

Fordeler: The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice.
If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping.

Ulemper: The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage.
If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk.
The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.

Fordeler: This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door.
NOT FOR BUSINESS USE

Fordeler: Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint.

Fantastisk10,0

Fordeler: The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful.
Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it.
The hotel is lovely and we hope to stay there again.

Fantastisk10,0

Fordeler: Service and staff were exceptional. Made us feel special and very welcome.

Fantastisk9,7

Fantastisk9,7

Fordeler: Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west.

Veldig bra7,7

Fordeler: Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam.

Fordeler: Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint.

Ulemper: Nothing.

10,0 Fantastisk

Fordeler: The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful.
Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it.
The hotel is lovely and we hope to stay there again.

Ulemper: For about half of our stay the hotel telephone system was not working.
The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.

10,0 Fantastisk

Fordeler: Service and staff were exceptional. Made us feel special and very welcome.

Ulemper:

9,7 Fantastisk

Fordeler:

Ulemper: Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night.
Would also have liked more overhead lighting because the atmosphere in the room was rather dim!

9,7 Fantastisk

Fordeler: Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west.

Ulemper: Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.

7,7 Veldig bra

Fordeler: Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam.

Ulemper: Breakfast was really not great, firstly the lady who seated us, asked if we wanted coffee and toast, then none arrived had to ask again for it, same with ordering some porridge it came 15 minutes later, but was like gruel, quite surprised that a 5 star hotel kitchen can't make porridge. Overall a little bit too structured and formal, but lacked professionalism in the restaurant.

8,5 Fantastisk

Fordeler: Good service
Great location

Ulemper: Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .

Fordeler: The room and facilties were large for a London hotel at that room rate. The bed was comfortable and we enjoyed the robes that were provided

Fantastisk10,0

Fordeler: We Loved Everything about the Radisson! You can not go wrong, the rooms are gigantic and with real king beds you get the most comfortable night sleep while in London out of anywhere! From the minute you walk in the door, the customer service is absolutely impeccable, they actually care about you, learn about you, remember you and it is so nice to feel that, especially after 12 hours of travelling across 8 time zones to get there. I give this Radisson 5 Stars and Highly Recommend to anyone searching! Cheers, to all the Staff, Liva, Annaise, and Anna for being super friendly! ~ Sammy Tovar

Fordeler: The room and facilties were large for a London hotel at that room rate. The bed was comfortable and we enjoyed the robes that were provided

Ulemper: The construction noise was very disruptive and precluded us from getting a good nights rest. The room was poorly designed with large furniture and made it difficult to move around the room comfortably.

10,0 Fantastisk

Fordeler: We Loved Everything about the Radisson! You can not go wrong, the rooms are gigantic and with real king beds you get the most comfortable night sleep while in London out of anywhere! From the minute you walk in the door, the customer service is absolutely impeccable, they actually care about you, learn about you, remember you and it is so nice to feel that, especially after 12 hours of travelling across 8 time zones to get there. I give this Radisson 5 Stars and Highly Recommend to anyone searching! Cheers, to all the Staff, Liva, Annaise, and Anna for being super friendly! ~ Sammy Tovar

Fordeler: I collect foreign coins during my overseas travel. The desk clerk traded my one coin for several smaller denominations -- and when one in the sequence was missing, he even went next door to make change out of his own pocket so that my collection would be complete. I liked the complimentary mini-bar. It was nice to have something for free when most else in the vacation was for charge. The room was very nice. The location was right in the middle of everything -- all within easy walking distance. It was just a few moments from the nearest underground station.

Fantastisk8,8

Fordeler: Everyone at the Every Hotel was very helpful. I've never had a better experience with hotel staff. They helped us get into a room early after 20 hours of travel. They help with cabs, directions, and tube vs. other transportation option. They helped with locating nearby shops and conveniences. The hotel is also comfortable, clean, safe, and centrally located.

Fordeler: I collect foreign coins during my overseas travel. The desk clerk traded my one coin for several smaller denominations -- and when one in the sequence was missing, he even went next door to make change out of his own pocket so that my collection would be complete. I liked the complimentary mini-bar. It was nice to have something for free when most else in the vacation was for charge. The room was very nice. The location was right in the middle of everything -- all within easy walking distance. It was just a few moments from the nearest underground station.

Ulemper: It was perhaps a bit more than I had hoped to pay, but overall was satisfactory.

8,8 Fantastisk

Fordeler: Everyone at the Every Hotel was very helpful. I've never had a better experience with hotel staff. They helped us get into a room early after 20 hours of travel. They help with cabs, directions, and tube vs. other transportation option. They helped with locating nearby shops and conveniences. The hotel is also comfortable, clean, safe, and centrally located.

Ulemper: Some things were not pristine in the bathroom. Overall however, well above average. Much nicer than expected for the price in a city center locale.

Fordeler: Staff was friendly, professional, and responsive. Clean, quiet, and modern rooms with big screen TV. Beds are comfortable and relatively new. We were able to check in early for a reasonable fee.

Fantastisk10,0

Fordeler: Beautiful hotel centrally located in the heart of London's biggest attractions. Loved the ability to walk everywhere without ever needing a taxi. Wonderful stay and would recommend to close friends and family.

Fantastisk8,5

Fordeler: Location is fabulous for tourists and the room seemed pretty clean. I did my own wipe-down with wipes and there wasn't much left behind.

Fantastisk10,0

Fordeler: Great location and helpful staff. The staff helped answer all our questions including how to get to heathrow when we were leaving and all the roads were closed do to a marathon downtown.

Fantastisk10,0

Fordeler: This hotel is "THE" place to stay. Location-Staff-Amenities-Location!!! Excellent location to walk around London en"Joy"ing the sites. Looking at the map you will immediately realize this is a premium place to anchor your rest area. A mere 100 yards from the Charing Cross tube station, this hotel offers a more quiet locale compared to the Piccadilly area (only 1 stop away on the tube).
Before I was able to ask for an early check-in the front desk professional politely stated, "If you and your family would like, you may check-in now (at noon--3 hours early!!!). After flying on a 7 hour red-eye inbound these words golden to our bodies. This unexpected blessing let us rejuvenate with a 30 minute nap before we laced up our walking shoes. Without a doubt, this proved to be 'the most invaluable" act of kindness from the staff. According to our Fitbit we then walked over 20,000 steps and 10+ miles taking nearly 500 pictures and fondly did so with smiles--no way we could have done this without that early check-in and needed pre-rest I visited for a quick 24 hours trip (with 2 teenage kids) to gain intel for when rest of family comes so we'll be squared away. Fantastic experience! Please do yourself a favor and simply stay at the CQ Trafalgar Square. Now go to the next item on your travel checklist--the place to stay is solved.
Lastly, remember that when writing and reading reviews, we cannot and should not evaluate others in their actions by using "our intentions" as the litmus test to criticize their performance. Translation: If I can only make porridge or PB&J's, I have no authority to critique one who "is" a chef but has different taste buds than my own.
Enjoy your trip to this great city wherever you decide to stay and remember the reality of your trip--you are there for the city not the hotel. If anything is less than you believed prior to arrival, simply have a nicer dinner when you're out and bring the staff back a little sweet treat. Your act of kindness will be passed onto a future guest at the hotel.
Be Well and Safe Travels :))
PS. Review written by a man with 34 years of worldwide travelling experience...and 11 more to go until retirement. Enjoy the people first, and human made structures second. Blessings.

Fantastisk9,4

Fordeler: Decent sized rooms for London. Clean and well run. Very close to Embankment tube station.

Fantastisk8,5

Fordeler: Location, and the business library is a great place to do work or have a quiet meeting. Wifi in the library is excellent, but not so good in the rooms. The employee's are very helpful and nice to deal with.

Fordeler: Staff was friendly, professional, and responsive. Clean, quiet, and modern rooms with big screen TV. Beds are comfortable and relatively new. We were able to check in early for a reasonable fee.

Ulemper: Bathroom had no ventilation and you have to prop open the door to clear the moisture after a shower.

10,0 Fantastisk

Fordeler: Beautiful hotel centrally located in the heart of London's biggest attractions. Loved the ability to walk everywhere without ever needing a taxi. Wonderful stay and would recommend to close friends and family.

Ulemper:

8,5 Fantastisk

Fordeler: Location is fabulous for tourists and the room seemed pretty clean. I did my own wipe-down with wipes and there wasn't much left behind.

Ulemper: Maid didn't replace my washcloth even though I purposely left it on the floor to indicate that I wanted a new one. Room was small and the view from the window was nothing but a wall.

10,0 Fantastisk

Fordeler: Great location and helpful staff. The staff helped answer all our questions including how to get to heathrow when we were leaving and all the roads were closed do to a marathon downtown.

Ulemper: I really can't think of anything we didn't like with this trip. The staff was very helpful from the time we arrived until we left. The location was close to everything we needed.

10,0 Fantastisk

Fordeler: This hotel is "THE" place to stay. Location-Staff-Amenities-Location!!! Excellent location to walk around London en"Joy"ing the sites. Looking at the map you will immediately realize this is a premium place to anchor your rest area. A mere 100 yards from the Charing Cross tube station, this hotel offers a more quiet locale compared to the Piccadilly area (only 1 stop away on the tube).
Before I was able to ask for an early check-in the front desk professional politely stated, "If you and your family would like, you may check-in now (at noon--3 hours early!!!). After flying on a 7 hour red-eye inbound these words golden to our bodies. This unexpected blessing let us rejuvenate with a 30 minute nap before we laced up our walking shoes. Without a doubt, this proved to be 'the most invaluable" act of kindness from the staff. According to our Fitbit we then walked over 20,000 steps and 10+ miles taking nearly 500 pictures and fondly did so with smiles--no way we could have done this without that early check-in and needed pre-rest I visited for a quick 24 hours trip (with 2 teenage kids) to gain intel for when rest of family comes so we'll be squared away. Fantastic experience! Please do yourself a favor and simply stay at the CQ Trafalgar Square. Now go to the next item on your travel checklist--the place to stay is solved.
Lastly, remember that when writing and reading reviews, we cannot and should not evaluate others in their actions by using "our intentions" as the litmus test to criticize their performance. Translation: If I can only make porridge or PB&J's, I have no authority to critique one who "is" a chef but has different taste buds than my own.
Enjoy your trip to this great city wherever you decide to stay and remember the reality of your trip--you are there for the city not the hotel. If anything is less than you believed prior to arrival, simply have a nicer dinner when you're out and bring the staff back a little sweet treat. Your act of kindness will be passed onto a future guest at the hotel.
Be Well and Safe Travels :))
PS. Review written by a man with 34 years of worldwide travelling experience...and 11 more to go until retirement. Enjoy the people first, and human made structures second. Blessings.

Ulemper: This box should be empty. CQ Trafalgar Square performed outstandingly and the owners of this hotel should be commended for their ability to not only acquire a premier property for travelers visiting the great city of London and but more so for accomplishing the most difficult task in any business--employing caring humans to transfer customer service models and ideals into memorable experiences for the traveler. Well done CQ Trafalgar Square...well done.

9,4 Fantastisk

Fordeler: Decent sized rooms for London. Clean and well run. Very close to Embankment tube station.

Ulemper: Slightly touristy part of town.

8,5 Fantastisk

Fordeler: Location, and the business library is a great place to do work or have a quiet meeting. Wifi in the library is excellent, but not so good in the rooms. The employee's are very helpful and nice to deal with.

Ulemper: The cost per night is high but it is actually cheaper than others close by given its location. Had to move rooms as wifi in some rooms is very sketchy.

Fordeler: Felt like we were in the middle of the main London attractions that we wanted to see! Safe location. We really enjoyed our stay here

Bra4,0

Fordeler: The location is perfect to see many sights and close to the underground.

Fantastisk10,0

Fordeler: The room had a kitchenette with cook-top, refrigerator, dishwasher and flatware/glassware. These amenities came in handy to prepare a meal or have snacks on-hand instead of purchasing every meal at a restaurant.
The room was a good size for a in-town European location. The room and bathroom were clean and well-kept.

Fantastisk8,5

Fordeler: Location is excellent. Very clean with a kitchenette with microwave, stove, dishwasher, electric kettle. Very nice to be able to have breakfast and not have to change clothes. Very green with a toilet tank that is topped by a little sink where u wash your hands and it automatically fills the toilet tank; ingenious!!

Fordeler: Felt like we were in the middle of the main London attractions that we wanted to see! Safe location. We really enjoyed our stay here

Ulemper: Would be helpful if the hotel staff were a bit more helpful in the tourist items.

4,0 Bra

Fordeler: The location is perfect to see many sights and close to the underground.

Ulemper: There are NO American Outlets anywhere, and I understand that yes I am in the UK and they don't have the same voltage as in the States, but EVERY hotel I’ve ever stayed at in Europe has had at least ONE American Outlet. The outlets are no where near mirrors. So even if you packed an outlet converter, you wouldn't be able to see yourself do your hair. CFL lighting instead of LED, which take a long time to warm up and are not as bright. Instead of having One Strong WIFI Network, they had over a dozen WEAK Ones. You had to constantly re-connet to Wifi because the signal would go out. We spent majority of the time reconnecting between 3 different Citadines Wifis. The bathtub/shower is so high off the ground, you have to physically climb into it, and careful not to fall out. I almost fell out completely one, but thankfully my boyfriend caught me in time. Our in room fridge creaked and moaned all hours of the night, and soon became part of our nightly sleep, Given the Opportunity, I would NOT stay here again.

10,0 Fantastisk

Fordeler: The room had a kitchenette with cook-top, refrigerator, dishwasher and flatware/glassware. These amenities came in handy to prepare a meal or have snacks on-hand instead of purchasing every meal at a restaurant.
The room was a good size for a in-town European location. The room and bathroom were clean and well-kept.

Ulemper:

8,5 Fantastisk

Fordeler: Location is excellent. Very clean with a kitchenette with microwave, stove, dishwasher, electric kettle. Very nice to be able to have breakfast and not have to change clothes. Very green with a toilet tank that is topped by a little sink where u wash your hands and it automatically fills the toilet tank; ingenious!!

Ulemper: Little staffs also a a bit dark in the rooms but that's because they use energy saver lights do OK with me.

Fordeler: The Grand lived up to it's name, with a quiet, posh feel. Very comfy bed, and the staff were above and beyond in helpfulness, politeness and friendliness. Breakfast, while costly, was exceptionally well varied and high quality. And the location was superb! Everything was walkable if you wanted. If not, access to taxis, London bus tours, and the subway system was also right at hand. Overall, a great choice!

Fordeler: The Grand lived up to it's name, with a quiet, posh feel. Very comfy bed, and the staff were above and beyond in helpfulness, politeness and friendliness. Breakfast, while costly, was exceptionally well varied and high quality. And the location was superb! Everything was walkable if you wanted. If not, access to taxis, London bus tours, and the subway system was also right at hand. Overall, a great choice!

Fordeler: It's location is perfect for quick tube access and to walk to all forms of entertainment and shopping. Also, for being in London, the rooms are very spacious and beautifully laid out. The staff is always welcoming and nice.

Fantastisk8,0

Fordeler: Service was wonderful

Fantastisk8,0

Fordeler: the location was great -- within walking distance to many attractions.

Fordeler: It's location is perfect for quick tube access and to walk to all forms of entertainment and shopping. Also, for being in London, the rooms are very spacious and beautifully laid out. The staff is always welcoming and nice.

Ulemper: My bathroom was slightly dirty in the shower, and for someone who has a bit of cleaning OCD, it was a bit jarring. It won't stop me from coming back, though. I love this hotel.

8,0 Fantastisk

Fordeler: Service was wonderful

Ulemper: Repeated no answers when calling front desk. Had to order room service from lobby twice.

8,0 Fantastisk

Fordeler: the location was great -- within walking distance to many attractions.

Fordeler: The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit.

Ulemper: I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it".
Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night.
Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

Fordeler: Beautiful hotel. Right in the middle of Trafalgar Square. Charming Cross under ground just a few steps out the door. Buckingham Palace, Big Ben, and Westminster Abby just a few short blocks away. Many theaters less then 5 minutes of walking.

Fordeler: Beautiful hotel. Right in the middle of Trafalgar Square. Charming Cross under ground just a few steps out the door. Buckingham Palace, Big Ben, and Westminster Abby just a few short blocks away. Many theaters less then 5 minutes of walking.

Fordeler: The hotel was in a great location close to the theater for the show we were seeing and in the middle of Piccadilly Circle.

Fantastisk9,0

Fordeler: Location, and the wonderful staff. Had problem with air condition the first night, and it was fixed within 30 minutes of my call. Awesome service.

Fantastisk10,0

Fordeler: Located in a perfect place in Soho, you can walk out of the hotel & have endless options in front of you for dining, entertainment, etc.

Veldig bra7,0

Fordeler: Location

Fantastisk10,0

Fordeler: Great Location, everyone was truly helpful with whatever our needs were. They gave us locations and how to get there, explained the city bus tours. Rooms were quant, little older but still very nice for age of building.

Fantastisk10,0

Fordeler: Staff was amazing! Staff was the man! I would come back to London just for him! Everyone was amazing and we loved our stay here. When we come back to London we plan on staying here!

Fantastisk9,0

Fordeler: Location can't be beat. Good bars with professional cocktails.

Fantastisk10,0

Fordeler: location, excellent service

Fantastisk10,0

Fordeler: excellent customer service, great location. Perfect.

Veldig bra6,0

Fordeler: The best is the very good location and the Price.

Fantastisk10,0

Fordeler: Unbeatable location - right next to Carpo for awesome coffee and 1 min away from Piccadilly Circus.

Fordeler: The hotel was in a great location close to the theater for the show we were seeing and in the middle of Piccadilly Circle.

Ulemper: The person who checked us in gave us incorrect information, our AC didn't work and there was no hair dryer.

9,0 Fantastisk

Fordeler: Location, and the wonderful staff. Had problem with air condition the first night, and it was fixed within 30 minutes of my call. Awesome service.

Ulemper: Room was a bit dated, needs some updating. Carpet and curtains looked a bit old.

10,0 Fantastisk

Fordeler: Located in a perfect place in Soho, you can walk out of the hotel & have endless options in front of you for dining, entertainment, etc.

Ulemper: No. This hotel is fantastic with a great staff.

7,0 Veldig bra

Fordeler: Location

Ulemper: Very low water pressure. Sometimes very slow room service. No heat in the room-portable heater provided. Certainly not five star hotel service

10,0 Fantastisk

Fordeler: Great Location, everyone was truly helpful with whatever our needs were. They gave us locations and how to get there, explained the city bus tours. Rooms were quant, little older but still very nice for age of building.

Ulemper:

10,0 Fantastisk

Fordeler: Staff was amazing! Staff was the man! I would come back to London just for him! Everyone was amazing and we loved our stay here. When we come back to London we plan on staying here!

Ulemper: We hated leaving !! Can't wait to go back!

9,0 Fantastisk

Fordeler: Location can't be beat. Good bars with professional cocktails.

Ulemper: Rooms and hallways were fairly dated.

10,0 Fantastisk

Fordeler: location, excellent service

Ulemper: old hotel rooms beds very old

10,0 Fantastisk

Fordeler: excellent customer service, great location. Perfect.

Ulemper: Older hotel, carpet is aged and beds are older. but the hotel service was excellent

6,0 Veldig bra

Fordeler: The best is the very good location and the Price.

Ulemper: The System in the UK ist this, that no free breakfast is included in the the deeper categories.

10,0 Fantastisk

Fordeler: Unbeatable location - right next to Carpo for awesome coffee and 1 min away from Piccadilly Circus.

Ulemper: There can be some traffic noise - but hey, you are in the heart of London.