F. A. Q.

How do you secure online payments?

We are partnered with the best companies in order to offer a secured payment solution.
We’re using the industry standard SSL encryption protocol that protects your personal information when you’re in the “My account” section of our website.
If you suspect a fraud on your credit card, you must contact immediately your financial institution or the company that issued the credit card.

Can I have my purchases gift wrapped and what are the related costs?

It will be our pleasure to gift wrap your your selected items. An additional $5 fee will be added to your invoice. These fees are non-refundable should you wish to return the items.This service is available at the step #4 of the checkout process, when you have to choose a shipping method.

Will I be charged sales tax on my order?

Tax charges are based on applicable federal, provincial and harmonized sales tax rates based on the delivery address associated with your order. Where required, sales tax will also be applied to the shipping, return, handling and gift wrapping charges. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item. You will not receive a refund for the sales tax you paid on the shipping, handling and gift wrapping of that item, as these charges are non-refundable once an item has been shipped.

How can I manage my account?

How can I manage my account?
You can manage your personal information, including your email address, password, billing information or email preferences at any time. To access your account, click on “My Account”.

When will my credit card be refunded?

When will my credit card be refunded?
Once your package has been received, your refund will be processed in the original form of payment (i.e. same credit card) within five business days. You will be notified, via email, when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from us.

Can my billing and shipping addresses be different?

Yes, your billing address can be different from your shipping address.
During the checkout process, you will first be asked to enter your billing address. However, your billing address must match the address associated with the credit card that you are using to complete your purchase. You will then be asked to enter the shipping address, which corresponds to the location to which you want your purchase delivered.

Can I request that my order be shipped to a our store?

You can choose to have your order shipped to our store to take advantage of a free delivery. During the checkout process, simply search for and select our store you would like your order to be shipped.
You will be notified by us via email once your order will have been delivered to the specified store location. You have 10 days following our delivery notice to pick-up your order in the store.
To pick-up your order, you will need to present our invoice that was sent to you by email, and/or a valid photo ID.

What are the shipping fees?

We offer free delivery for orders of $50 and more before tax. A $9 fee will be charged for the delivery of orders under $50.
The minimum order for free shipping can be lowered during specific promotions.
The $9 fees are non-refundable should you wish to return the items.

When will my order be delivered?

Ground delivery with Canada Post – It may take approximately 1 to 7 business days from the shipping date, depending on the shipping location.
For orders that contain multiple items, you may receive some items separately. The shipping and handling charge only applies to the first package shipped.
Delivery to our store – It may take approximately 3 to 9 business days from the shipping date, depending on the store location.

How can I track my package?

You’ll find a tracking link in the confirmation email you’ve received right after your order. This link leads you to a dedicated Canada Post website.
You cannot track your order when you have chosen to have it delivered to a store. You will be notified by us via email once the package will have been delivered to the selected store.

If I purchased an item online, can I return it at a store?

Merchandise that was purchased online can be returned at any our store (item must be returned in the same banner store). Please be sure to have your original receipt with you, when returning an item. For complete details on how to return or exchange your purchase, please consult our Return Policy.

How can I receive information on promotions, special offers and discount coupons?

Subscribe to our Newsletter to receive information on the latest trends, new arrivals, special offers and sale announcements. You will find the link on our homepage or under “My Account”.