Call Center Workforce Management Software

The Right People in the Right Places When You Need Them

Available as a cloud or on-premise solution, award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.

Easy forecast and scheduling of all interaction channels including:

voice

multi-session chat

email

social media and others

Forecast staffing requirements across all contact center resources

Automatic updates for historical patterns and calculating shrinkage

Unlimited "what-if" scenarios to understand the impact of staff, budget or demand variations

Helping companies function as efficiently as possible, workforce management software simplifies the task of ensuring a contact center has the right people available at the right time, across multiple channels, shifts and types of expertise, to achieve its expected service levels.

Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, workforce management software helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.