Testimonial - 2011

Jim and Toni Reazor, at RCW, were absolutely marvelous! First we were impressed by their display at the Reading, ﻿PA Home and Garden show (we went to several different regional shows and “auditioned” a number of cabinet makers). We admired their work at the show but decided it would be far beyond our limited budget. We were about to depart when Chris, the plant manager, walked over and asked if there was something we didn’t like about their work. We responded that it was indeed a handsome display but we felt it was far beyond our price range. He asked us if we could afford a Lowe’s or Home Depot Kitchen and we replied we could. He then told us RCW could beat their prices and far surpass their quality – he had caught our interest. Thus began a wonderful experience. The Reazors are truly kitchen and cabinetry professionals! They consulted on the kitchen layout providing great ideas and insights, custom designed each piece based upon its purpose, built all of the cabinetry with top materials with great precision, and have helped to guide this project every step of the way to its impressive conclusion. This was all done at a price that was extremely reasonable AND an added bonus is they're really nice people!

We purchased a home with a dreary 1990's kitchen. It obviously needed some “upgrading” but watching HGTV makes this sound like a scary proposition. I was thinking there must be a way to do this without going bankrupt! …So we visited, as stated above, a number of shows and met with different designers. Unfortunately, while everyone was very nice they tended to generate similar “blah” designs often with some pretty startling prices. Fortunately, Chris, as mentioned above, got our attention and invited us to visit their factory where we could see further samples of their work and discuss our project in greater depth. We, with some hesitation (we were getting tired of “blah”), went – I’m extremely glad we did!

First, their ideas and suggestions left “BLAH” far behind. (Maybe why the CEO of DuPont has one of their kitchens.) Besides being beautifully made their kitchens are a definite marriage of form and function. They freely shared their knowledge and insights in the layout and design phase. Now re-read the last sentence, because it’s REALLY important. Here’s why – they kept us from making a number of “beginner mistakes” that none of the others caught. They greatly helped us refine our thoughts to create efficient, well lit work areas as well as comfortable space for “friends” who often gravitate toward the kitchen. The design evolved and went through a number of changes until we were all satisfied. Interestingly, sometimes they initiated the changes/improvements even though it meant they would have to completely change all of the plans – like I said –they’re professionals!

We chose a lightly stained cherry for the cabinetry and an off-white island with built-in cherry wine and stemware racks – all custom made. RCW has a reputation for precision and execution. There is no particle board, or “phony wood” anywhere in the construction. (They don’t compromise; they make their product to last and they stand behind it.) We were very pleasantly surprised by the care and concern they put into our project. They must have come over to the house at least five or six times to check measurements, assess wall variations (wouldn’t it be nice if all rooms were really plumb and square?), check lighting/outlet positions, etc. Jim’s motto “Measure twice – cut once.”

RCW does not install the cabinets, but they advised us on who would do an excellent job at a fair price (Eric Weyandt of Crosskeys Custom Millwork – another excellent person to deal with). The cabinets were ready on schedule, carefully delivered and Eric installed them. They are indeed awesome!

Final thoughts: The way Jim, Toni. Chris and the folks at RCW treated us you might think we were their only customer. (Actually, RCW has several distributors on the east coast and they have a busy three story factory that produces everything with state of the art equipment.) They were very responsive, seemed to know as much (or more) about our project as us and met every commitment they made – in fact they went far beyond by including several thoughtful “extras.”

Follow-up: About six months after the installation of the cabinets my wife noticed a few tiny areas where the detail work on the painted portion of the island was starting to chip off. We called RCW and spoke to Jim about it. He immediately arranged to meet us at our earliest convenience. His response: After examining the problem areas, he removed all of the island’s doors and drawer fronts (even though only a few were affected). I thought he was going to repair them but he insisted upon a different solution. Instead of “redoing” the few affected areas he decided to construct new doors and drawer-fronts to replace them all. (These folks truly stand behind their product!)

If you’re looking for insightful design, excellent work, a “rock-solid” guarantee and very competitive prices then look no farther. We have no qualms whatsoever in recommending RCW of Reading, PA. We really like these people and you will too!~Richard Swartz