With All the Advice for Reducing
Stress, Why Is Stress Rising?

By

Timothy D. Schellhardt Staff Reporter of The Wall Street Journal

Updated Oct. 2, 1996 12:01 a.m. ET

Water-pistol fights were popular for a while at S.C. Johnson & Son Inc.'s busy customer service department; so were subsidized back-and-shoulder massages. They helped reduce stress among the 43 staffers who spend long hours on the phone with testy customers for the household-products company in Racine, Wis.

But these days, fewer employees take advantage of the stress-relievers. Some have even stopped showing up for the back rubs....