The Team Lead is responsible for daily supervision of a team (e.g. delivery, process). They manage the workload of the team, may make work assignments, and have responsibility for developing team members. This role may be the escalation point for issue resolution and customer inquiries. The role manages effective internal/external client relationships within a defined area of responsibility. This role also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Responsibilities may include:

Manage a team of analysts, enforce core values within the team and project, manage project operations, and make sure that SLAs and Operational KPIs are met on a daily basis

Be in charge of conducting daily huddles, weekly wrap up meetings and monthly meetings with the analysts and the management team

Measurement and management of the team’s success

Act as a Subject Matter Expert in all matters processed by the team

Monitor risk within operations to be able to escalate to management in a timely manner

Maintain the production schedule, keep track of holidays and sick leaves

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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