Good buy, makes great ice and fast enough for my minions of 6! Takes load off refrigerator . Just put tee inline from R/O system. The only downfall is bottom aluminum frame of fridge vibrates too much. Had to put object underneath to quiet noise from compressor vibration.

01-21-2015

nancy e.

2.0 Star Rating: OK

2.0

Beware NewAir Customer Service

Beware of NewAir Customer Service!
I have just received the product and wish I had purchased something else. This is not a reflection on the unit itself, but the Companies' customer service department and their lack of knowledge. I was looking to replace an 18 inch wide unit and saw this unit which claims to be 17 3/8 inches wide. Being skeptical of this since all similar units are approx. 15 inches wide, I e-mailed their CS dept. twice to check. Each time I asked what was the dimension from left to right as one looks at the door. Both times I was told that it was approx. 17 inches. As feared, the unit arrived and it was 15 inches wide. I tried to discuss with the CS dept. and both times they said that the information says it is 17+ inches. Obviously the representative in whatever country they have outsourced the CS dept. to does not understand. The on line merchant from whom I purchased the unit was great - quick service, no damage, etc. They should contact the supplier and correct the detail information for the unit.

07-12-2014

Bluesman

5.0 Star Rating: Outstanding

5.0

A great ice maker at a reasonable price.

The New Air AI-500SS ice maker arrived quickly and was well packaged to protect it. This model is designed to be either built into a cabinet or free stand. I have mine free standing on a solid platform. The ice maker weighs about 60 pounds. Installation went well and the unit began to harvest ice after being turned on for approximately 1/2 hour. The ice is crescent shaped and the crescents are linked together by small ice joints that will break apart very easily so it's a non-issue for me. A nice touch was the inclusion of a plastic water supply tube and ice scoop. You will have to supply a compression fitting for plastic tube at the point where the tube is connected to the house water supply line. This unit makes lots of ice and does so quickly. The removable ice bin holds and stores about 13 pounds of ice. The unit is extremely quiet and looks great. I have had mine in use for a week now and could not be happier with its looks and performance.

06-18-2014

AK

5.0 Star Rating: Outstanding

5.0

GREAT ICE MAKER FOR THE MONEY INVESTED.

ILLINOIS

07-13-2012

Mom3Girls

5.0 Star Rating: Outstanding

5.0

Great ice maker for wet bar

We ordered this ice maker, then had a custom bar built around it, so I had very high hopes it would work great. We had a plumber install it since we had other plumbing to get done also. He told me to dump out 3 full bins of ice before using to clean out the lines. We were able to use the ice maker that evening since it makes ice fast. Make sure the door is always fully closed or it will frost over. I do plan on buying a better ice scoop since it comes with a small plastic one. It's perfect for our upstairs wet bar and can keep up with our needs. I would definitely recommend this ice maker. It also looks great and is quiet!

03-20-2012

oneguy1122

3.0 Star Rating: Average

3.0

Some Concerns

For the price it is a good unit as long as the chlorine odor stops Soon

01-13-2012

dlw1979

5.0 Star Rating: Outstanding

5.0

Great Ice Maker

The speed of delivery was very fast and I installed it myself although the instructions said you need a licensed plumber. All you have to do is run a water line to it and plug it in and it's good to go. It made its first batch of ice after about an hour and it's been going strong ever since. It also runs pretty silent with just a slight hum that you'd expect from something like this.

10-20-2011

vitzy

5.0 Star Rating: Outstanding

5.0

Fits perfectly in my new wetbar in my new home at the beach!

What was equally important was delivery. We received when the company said we would and product was well packed.

09-08-2011

Wilde man

5.0 Star Rating: Outstanding

5.0

I love the ice!

I can't have a drink without ice. This machine is wonderful. Cubes are made fast and our family is never without. Great construction, quiet motor and little space needed. Wish I had bought it months ago!

09-07-2011

Sherlock

2.0 Star Rating: OK

2.0

Just not what we wanted

Just disappointed. We have greater quantity in our refrigerator ice-maker than this product. I just cannot imagine the need for this product.

08-24-2011

w2boys

5.0 Star Rating: Outstanding

5.0

Looks Nice Works Great

I installed the icemaker under the counter and it fit perfect leaving one Drawer above it. It is compact and smaller than standard under the counter ice maker but worked out Good for me. It is quiet and makes plenty of Ice. I did use copper Tubing to hook up water to it. About a month now and it keeps up Great with ice with the hottest month and Me working outside. I really Like it and The Price was Great. Thanks for fast delivery.

08-14-2011

Peggy

5.0 Star Rating: Outstanding

5.0

The ice maker is of great quality and also looks good.

The ice maker arrived at my home three days after I ordered it. It was easy to install, just a few pipe fittings and a short piece of pipe to get water to it and it was up and running. We use a lot of ice in our home, I am so glad that I no longer have to go to the little store three blocks away every other day for ice. The ice maker produces more ice than we need. I am super pleased with it.

08-10-2011

Anonymous

4.0 Star Rating: Good

4.0

We are very pleased with this product!

By bagging what ice the machine had made by mid week, we had sufficient amount ot serve aproximately 100 people.

07-08-2011

K.C.

5.0 Star Rating: Outstanding

5.0

Works great in my home bar

Water.

Show More

NewAir Al-500SS Under Counter Ice Maker with Stainless Steel FinishThe NewAir AI-500SS is perfect for all kinds of places such as a home, office, kitchen, bar, boat and even RVs. It will provide you with great quality ice when you need it. It will easily fit into any space and can be either freestanding or built into your cabinets. It's versatile and will work in almost any situation.

Ice Maker Benefits

Sleek stainless steel finish

Designed for both freestanding and built-in use

Beautiful style that will fit any room no matter the design or color scheme

High Quality Ice When You Need ItThis under the counter ice maker is one of the best on the market. The NewAir AI-50SS produces up to twelve pounds of restaurant quality ice per day. The ice is crescent-shaped and comes with a large ice bucket and ice scoop. The ice maker will even turn off automatically once the bin is completely full. The popular ice maker performs like a commercial quality unit, and the only difference is the attractive price.

Sleek Compact DesignThe NewAir AI-500SS is a beautiful, sleek compact design that will fit practically any where it is needed, such as home bars or kitchens, boats, RVs, patios and more. The ice maker has a beautiful stainless steel exterior with a black cabinet that will look great no matter where it is needed.

Complementary to Any DecorDesigned to blend with cabinetry and provide a handsome finish to any decor, this unique ice maker evokes a sense of style that will look great in any room, no matter the color or design scheme. With this sleek unit, you can have ice whenever you need it, whether it be a weeknight family dinner or a large holiday party. It has many of the same features of more expensive units, and will not disappoint.

Easy and Flexible InstallationInstallation of the NewAir AI-500SS ice maker is simple and flexible depending on your individual need. It connects to your water line with the hose that is conveniently included. There are vents on the front of the ice maker that allows it to be built into your cabinets. If that is something that you don't want to do, it also works great as a free standing unit. Depending on your individual configuration needs, the reversible door can open in either direction. This makes installation extremely easy and flexible.

Guaranteed Satisfaction.

Up To 30 days to return your purchase

Money back guaranteed

Free return shipping

No restocking fees

Model: AI-500SS

UPC: 854001004341

Product Type: Under Counter Ice Maker

Product Dimensions: L: 15.13" x W: 17.38" x H: 24.50"

Product Weight: 50.90 lbs.

Product Color: Stainless Steel & Black

Application: For freestanding or built-in applications such as home bars or under counters

Need advice? More information?

We had one for 3 years... but it finally died... fits perfectly into the spot... can be plumbed directly to water line and is quiet. creates ice every day... nice clean clear crescents.

-
Cynthia O.
on
05-18-2014

Answer:

Good reviews easy install, it should solve my ice problem

-
William G.
on
06-18-2014

Answer:

liked features time will tell quality.

-
john b.
on
06-18-2014

Answer:

This unit should meet my needs because I can either build it in or use it as a free standing appliance. The fact that it does not need a drain will make installation fast and easy. I read a lot of positive reviews on the New Air ice makers and decided that this model offers a lot of bang for the money.

-
David O.
on
06-26-2014

Answer:

Needed an additional ice maker for behind home bar area

-
Georgeann S.
on
07-19-2014

Answer:

quality for reasonable price

-
Carolyn K.
on
07-24-2014

Answer:

Features, price and free shipping

-
Robert G.
on
07-25-2014

Answer:

Best price

-
Galen R.
on
10-09-2014

Answer:

to replace an existing broken appliance

-
Robert M.
on
10-13-2014

Answer:

the reviews ,its quite and no drain

-
steven s.
on
10-16-2014

Answer:

llooks and price

-
jerry s.
on
10-31-2014

Answer:

It is a Christmas gift to my daughter and son in law.

-
fr h.
on
11-30-2014

Answer:

FOR THE QUANTITY PRODUCED AND THE PRICE OF THE PRODUCT

-
ROBIN B.
on
12-01-2014

Answer:

Highly recommended by a friend who has one.

-
Christy M.
on
12-15-2014

Answer:

quality for reasonable price

-
Carolyn K.
on
07-24-2014

Answer:

Highly recommended by a friend who has one.

-
Christy M.
on
12-15-2014

Answer:

We had one for 3 years... but it finally died... fits perfectly into the spot... can be plumbed directly to water line and is quiet. creates ice every day... nice clean clear crescents.

-
Cynthia O.
on
05-18-2014

Answer:

This unit should meet my needs because I can either build it in or use it as a free standing appliance. The fact that it does not need a drain will make installation fast and easy. I read a lot of positive reviews on the New Air ice makers and decided that this model offers a lot of bang for the money.

-
David O.
on
06-26-2014

Answer:

It is a Christmas gift to my daughter and son in law.

-
fr h.
on
11-30-2014

Answer:

Best price

-
Galen R.
on
10-09-2014

Answer:

Needed an additional ice maker for behind home bar area

-
Georgeann S.
on
07-19-2014

Answer:

llooks and price

-
jerry s.
on
10-31-2014

Answer:

liked features time will tell quality.

-
john b.
on
06-18-2014

Answer:

Features, price and free shipping

-
Robert G.
on
07-25-2014

Answer:

to replace an existing broken appliance

-
Robert M.
on
10-13-2014

Answer:

FOR THE QUANTITY PRODUCED AND THE PRICE OF THE PRODUCT

-
ROBIN B.
on
12-01-2014

Answer:

the reviews ,its quite and no drain

-
steven s.
on
10-16-2014

Answer:

Good reviews easy install, it should solve my ice problem

-
William G.
on
06-18-2014

Question:

How much ice does the bin hold? Does the ice stay frozen in the bin or is it just an insulated area? Thanks.

-
Anonymous
on
02-20-2014

Answer:

The bin in this ice maker holds 9 pounds of ice. However the ice will not stay frozen for a long period of time.

-
CustomerServiceSTAFF
on
02-20-2014

Question:

What are the product dimensions?

-
Kathy S.
on
08-07-2014

Answer:

Length: 15.13
Width: 17.38
Height: 24.50
Weight: 50.70

-
CECILIA P.
on
11-05-2014

Answer:

Depth: 15.13" x Width: 17.38" x Height: 24.50"

-
CustomerServiceSTAFF
on
08-07-2014

Question:

How many cubes does this make at a time? Bought another model from this site and it only spits out 9 cubes at a time. Looking for something more.

-
M S.
on
09-11-2014

Answer:

makes lots of ice cubes in a short time. when full and there's cubes between the rack and maker, will stop producing cubes until cleared.

-
Louetta K.
on
09-13-2014

Answer:

HI M, you won't find an ice maker that makes more than that unless you get a commercial one. For the home my bin is always full works great I would recommend it. Good luck, Bill :-)

-
William G.
on
09-13-2014

Answer:

THis unitis for home useb. Sounds like you want a commercil uunit

-
William S.
on
09-12-2014

Answer:

It at my sister's house, so I don't have the exact number, but I think it more like 24 cubes in each cycle. Each cube is actually a rectangular is shape, not square, about 2 inches long by 1/2 wide.

-
Catherine M.
on
09-11-2014

Answer:

12. It will fill its container in 24 hours or less. I empty my in the morning and by next morning it is full. However it is not frost free, so you have to defrost it.

-
Daniel D.
on
09-11-2014

Answer:

24 cubes at a time..two rows of 12

-
Rhonda S.
on
09-11-2014

Answer:

16

-
dawn k.
on
09-11-2014

Answer:

I think it makes about 12-13 pieces per cycle and the cycle is extremely fast compared to an ice maker in a standard refrigerator. In just a few hours, it will fill the hopper.

-
Allen V.
on
09-11-2014

Answer:

12

-
William B.
on
09-11-2014

Question:

does this unit require a drain?

-
rudy c.
on
09-17-2014

Answer:

our machine is tapped into a water line for filling and thereafter turns the water to ice with no draining necessary.

-
Carolyn K.
on
09-18-2014

Answer:

It does not! That was one of my requirements. Works beautifully by the way. Makes lots of ice! We are very happy with our purchase!

-
Georgeann S.
on
09-18-2014

Answer:

No, the New Air AI-500SS doe not require a drain.

-
CustomerServiceSTAFF
on
09-19-2014

Question:

repair manual?

-
Anonymous
on
09-20-2014

Question:

need one for a voltage of 220 volts?

-
Anonymous
on
09-26-2014

Answer:

At this time the New Air AI-500SS, comes as a standard 120V unit.

-
CustomerServiceSTAFF
on
09-26-2014

Question:

the first cube in the front of the ice maker keeps getting stuck. this causes the arm to hang and stops making ice until cube gets pulled out. I don't understand why this keeps happening. Any suggestions?

-
gloria
on
09-30-2014

Answer:

My machine kicked out ice right away so I can't give you any answers...I hope it isn't bent or you didn't try to bend the arm etc..Maybe call the company... they are nice on the phone...

-
Judy N.
on
10-01-2014

Question:

Is this unit available with a white door instead of stainless steel? How often does it need defrosting?

-
Gary C.
on
09-30-2014

Answer:

At this time, the AI-500SS is only available with a stainless steel door.

-
CustomerServiceSTAFF
on
10-03-2014

Question:

does it need a water line?

-
Anonymous
on
11-17-2014

Answer:

Yes preferably from a reverse osmosis system if you want clear ice.

-
Eric K.
on
11-17-2014

Answer:

Yes, it needs a water line. The water comes with the ice maker. I installed a water filter and connected the ice maker to the filter. Had the ice for 7 months runs great and makes ice fast. Just do not leave door open long, it will create frost inside.

-
Ruben G.
on
11-17-2014

Answer:

yes the unit needs a city water line connected (filtered)

-
michael d.
on
11-18-2014

Answer:

Yes this ice maker needs a water line.

-
Christine M.
on
11-18-2014

Answer:

yes! but then it works beautfully! LOVE IT!

-
Cynthia O.
on
11-17-2014

Answer:

yes it needs a water line connected

-
Rhonda S.
on
11-17-2014

Answer:

It came with a line to connect it to a water supply. It was rather long, so I was able to run mine through the base of a couple of cabinets to the water supply line under the sink. If I remember correctly, the connector was threaded. I opted to go to the local Hardware Store and buy a self tapping connector. It wrapped around the water supply line and pierces the copper line with a sharp hollow needle and self seals.

-
Allen V.
on
11-17-2014

Answer:

Yes this unit requires a water line. .It's the same one as you would use for a refrigerator's ice maker. Just pick up an ice maker kit at your local hardware store. So easy. Good unit.

-
William G.
on
11-17-2014

Answer:

Yes

-
William B.
on
11-17-2014

Answer:

Yes it does. And we used a water filter as well. We run a Daylily Nursery and we used it all summer to make ice for soft drinks for our customers at our Customer Pavilion. We hooked it up to the well water line, used a water filter and didn't have to buy a single bag of ice all summer. Fabulous product. We're more than pleased with it.

-
Steve N.
on
11-17-2014

Answer:

Yes, this ice maker needs to be connected to a water line.

-
Catherine M.
on
11-17-2014

Answer:

Definitely.

-
David M.
on
11-17-2014

Answer:

The New Air ice maker does need a water supply line but does not need a drain. The unit comes with 1/4" diameter vinyl supply line but a saddle valve or some other means of tapping into a cold water line is needed. I teed off of a cold water line and added a ball valve so water to the unit can be conveniently shut off.

-
David O.
on
11-17-2014

Question:

What happens to the stored ice that begins to melt? Is the water turned back into ice, and does this water freeze the smaller cubes to make one large block of ice... like our refrigerator's ice maker? Thanks.

-
Marc D.
on
01-11-2015

Answer:

The stored ice doesn't melt as long as the unit is powered up and running. Ice stored in mine for over two weeks is still frozen and not stuck together.

-
David O.
on
01-12-2015

Answer:

We've never he a problem with the ice melting.

-
Allen V.
on
01-11-2015

Answer:

The stored ice doesn't really melt, but after awhile it does kind of clump together and you have to dump it out and let it start over. You didn't ask but it is very easy and quick to defrost which we like. Just turn it off and put a beach towel in the bottom and then throw the beach towel in the drier.

-
William B.
on
01-11-2015

Answer:

If the unit is on, it keeps the cubes frozen without them turning into water. If off, obviously everything melts (defrosts) and water will leak from front of unit. Good unit that makes ice fairly quick. No problems thus far.

-
Jeffrey R.
on
01-11-2015

Answer:

No. It works properly. No problems so far. Buy it or don't. :)

-
dawn k.
on
01-11-2015

Answer:

Hello Marc,
I am sorry about the negative experience but I just wanted to let you know that I work for NewAir Customer Service and Dawn is not a customer service representative of our company. Based on her response, I believe she is a customer of ours who enjoys their product. I hope that you keep our brand in mind for any purchases you make in the future.

-
Mark S.
on
01-12-2015

Answer:

the stored ice does not melt. it works just like a refrigerator ice maker.... they go into a container. you have the lever to push up if you want it to quit making ice

-
Rhonda S.
on
01-12-2015

Question:

Storage capacity?

-
Anonymous
on
03-17-2015

Answer:

two shelves that hold maybe 6 water bottles or soda cans each and a drawer that I know will hold 8 Slim Fast. Hope that helps.

-
William B.
on
03-18-2015

Answer:

The storage is plenty for a Donner party of 4 to 6

-
William G.
on
03-18-2015

Answer:

Not much capacity to hold ice. We transfer the fresh ice to our regular freezer, usually about once per day.

-
Catherine M.
on
03-18-2015

Answer:

Hello,
This unit can hold about 5 lb of ice but I did want to make sure you were aware that it is not refrigerated so the ice may not stay for long periods of time.

-
Mark S.
on
03-17-2015

Answer:

Ice

-
Robert Z.
on
03-17-2015

Answer:

it is the same container as you have in a freezer in a regular size home refrigerator

-
Rhonda S.
on
03-17-2015

Question:

I've had mine for about 4 years and it just stopped working and the little bar won't move. Can I get it repaired?

-
Rick M.
on
09-12-2015

Answer:

Yes. You will need to replace the ice making basket or the drive motor that rotates the Ice making bar.