Norwegian speaking technical support agentWe are looking for a Norwegian speaking technical support agent whose tasks will be to provide 1st level technical support over thephone but also in writing (answering web submits/emails) to end-consumers.

Job descriptionYou will work in a helpdesk which provides technical support within 3 main categories:

Photo(mostly digital, but also analogue) Video(mostly digital but also analogue) Officedevices (such as printers, faxes, scanners and multifunctional devices)Your work will include:

Troubleshoot 1st level Help-Desk problems Troubleshoot and reply to web-submits/emails Create tickets/incidents in Incident Management Tool Study and participate in activities to improve knowledge of client specific software and/or products Contribute technical knowledge to project Knowledge Base Focus on continuous improvement regarding customer satisfactionRequirementsFor this position you are required to be fluent in both spoken and written Norwegian and have strong communication skills regarding English and Swedish (Danish/Finnish is a plus). You also need tohave excellent customer, communication and organizational skills. It is a plus if you have worked with customer service/technical support previously.

A technical background and/or a background within IT is desired, but most important is that you have a genuine interest in technique and an ambition to learn.

Terms/ConditionsThe positions are located in Gothenburg but during the first month you will receive training at our desk in Brussels (TechTeam will arrange for your accommodation). The desk in Gothenburg is openduring office hours.

ApplicationIf you feel that you are the right candidate for this job please send your application as soon as possible. Interviews will be conducted continuously.