Setting up your custom domain

Irina Kavchik

Note: Custom Domain is only available if you have purchased the Custom Domain add on for DeskDirector or if you are on an old Enterprise plan.

A PFX file is a file that contains a server certificate, any intermediate certificates, and a private key encrypted with a password. We require one of these in order to install your certificate and private key on our servers.

Send support@deskdirector.com your information:

Once you have a PFX file, you need to send it to us as well as the password. You should also send us your desired URL. After we set everything up in our end, you'll need to add a CNAME to your DNS record pointing to the server associated with your DeskDirector instance. You can find your server by pinging your DeskDirector site and matching the IP with our server list.

Retrieving a PFX File:

DigiCert Certificate Utility

DigiCert have a Windows tool that you can use to export a pfx file from a certificate which is super easy to use. You can download the executable from here

Usage

DigiCert have a great article on how to use this tool to export a pfx here

OpenSSL

OpenSSL is an open source toolkit that implements SSL and TLS protocols as well as a general purpose cryptography library. We will need to make use of the OpenSSL command line tool.

Install

Head over to http://slproweb.com/products/Win32OpenSSL.html and download the win32 OpenSSL v1.0.2c Light (or whichever is the newest version). Install this on your machine. You can choose to install the DLLs to the system32 folder or to a sub-directory (\bin) of the OpenSSL install. We recommend installing them to the \bin folder.

From here you need to set an environment variable for the OpenSSL config file. Open a command prompt and run this command:

set OPENSSL_CONF=c:\OpenSSL-Win32\bin\openssl.cfg

Usage

OpenSSL has a heap of functionality, but the function you will need to use for exporting a pfx file from a cert and a private key is the pkcs12 command.