Re: I often get disconnects and slow-downs, are my levels okay?

on ‎06-04-201717:27

Hi dark-photon,

Welcome to the Community!

Really sorry to hear you're having trouble with your connection.

I've run diagnostics on your equipment and I can see an issue with both your Upstream and Downstream Power levels that will need to be adjusted. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to check it out for you.