Buyer reviews and feedback

Our customers love our products and our personal service. We're proud to say that we have a great rating on Trust Pilot thanks to our very happy customers.

Wonderful!!

I cannot recommend this company enough. They really care for their customers and will do everything to meet your needs. I would not hesitate to use them again and/or recommend them to my friends and family. Thank you Stephanie. :) x

Help & Resizing

When shopping online, most customers have a few questions. We've collated the most popular questions and information that we've been asked over the years with the goal to streamline your buying experience with us.

When you return an item we will issue your refund, or arrange for an exchange for another item of your choice if requested. The value of the exchange item does not have to match the returned item; we will either issue a refund or take payment for the difference.

Please note: If you paid via a credit or debit card your banks own refund procedures mean it can take usually 3-5 working days, occasionally a little longer, for the refund to reach you.

If you have an item repaired, resized or polished by anyone other than Purely Diamonds, it will render your warranty with us invalid.