About ServiceChannel

Our Story as a Facilities Management Software Company

ServiceChannel began in 1999 with the simple idea of transforming how facilities management professionals and their commercial contractor partners collaborate. At the time, facilities management was a swamp of paper, processes, and protocols with no industry standard way of communicating and capturing data without a significant investment in infrastructure. This led ServiceChannel to create a cloud-based service automation and reporting platform where all participants, regardless of size or technical sophistication, could connect, collaborate efficiently, and benefit from the experience. Today, ServiceChannel helps more than 450 brands to manage the performance of over 50,000 service providers across 220,000 locations in 76 different countries. Our clients conduct millions of facilities management transactions and manage billions of dollars of invoices each year on ServiceChannel’s service automation platform, transforming the facilities industry one client at a time.

Our Vision for the Facilities Management Industry

We will transform the commercial facilities management industry with a modern, global, online marketplace that provides unprecedented transparency, efficiency, automation, and insight to all its participants.

76

Countries

220K

Locations

450

Leading Customers

15

Languages

$5B

Repair & Maintenance Annual Spend Processed

5/5

Most Profitable Retailers in America

4/10

Fastest Growing Restaurants in US

50K

Contractors Posting Work Orders

OUR PEOPLE & OUR CULTURE

ServiceChannelers have a relentless dedication to innovation. We believe that the old way is often in the way, so we look for creativity in every candidate we meet. Our people question, not follow, the status quo. And when it comes to customers, our support teams are driven to provide answers, not inquiries, enabling our clients to focus more on the big picture and to add value to their own organizations. We take pride in the success of your business and do everything we can to help make that happen.

Simply put, ‘Your Store is Your Brand’. Because when your store, restaurant or facility is down, your brand is down – in the eyes and minds of your customers and prospective customers. ServiceChannel Service Automation is integral to ensuring that all of your locations are operating ‘like new every day’ – maximizing your Brand Uptime – and making a positive impact on your customers and your business.