PawnMaster Blog

Beyond the Shop: Know Your Customers

What I would tell you and something that most people do but, maybe not to the extent that they should is, really get to know your customers on a personal level. I had a store in Austin, Texas on Airport Boulevard, I had a manager, Alex Cancun who basically knew everybody, their family, their dog by heart. He had a woman named Ms. Cindy who had a son in high school who was an all-star basketball player. He got to know her so well, he was invited to their family reunion, that’s how much he knew them and that guy is a true success.

Mr. Logue has over 30 years of experience in the pawn and collateral loan industry. He has held and operated almost every position the industry can offer including tenured positions at a strategic level in the sales, operations and acquisition lines of business. Before coming to Data Age Business Systems, Mr. Logue was the Chief Operations Officer at National Pawn and Jewelry, one of the largest privately owned chain pawn shops in the United States with 33 stores. Prior to that, Mr. Logue began his career with EZ Pawn, his family’s pawn shop, which grew from a privately owned, single-store operation to 225 publicly traded locations. He managed operations on the private side and lead the acquisitions team on the public side. Mr. Logue has an extensive business background and earned a degree in Communications from The University of Texas at Austin. Mr. Logue’s success and contribution to the pawn industry has gained him great respect and visibility which he will use to advance the success of other pawn shops.