Getting around

About The Ritz-Carlton, Cancun, Cancun

Luxury Hotel Zone resort with spa, pools, and private beach

Near Luxury Avenue

The Ritz-Carlton Cancun places you in Cancun’s Hotel Zone, steps from the beach, the Caribbean Sea, and Nichupte Lagoon. The 5-star hotel is a 15-minute walk from the high-end shops at Luxury Avenue Boutique Mall, and an 8-minute drive from El Rey Archaeological Zone.

Caribbean's sandy shore

The elevated Playa Delfines, a 5-minute drive, allows you to walk along the Caribbean seashore while peering down on the Cancun cityscape. If you crave a little culture, the archeological artifacts that fill Cancun’s Maya Museum can be reached by car in 3 minutes.

Private beachside cabanas

Kayantá Spa’s treatments, the white-sand beach with private cabanas, and 2 heated outdoor pools with oceanfront hot tubs mean relaxation is never far away. After working out in the fitness center, playing tennis, or trying watersports, you can indulge at one of the 8 restaurants. WiFi is available in public areas.

Private balconies

Each guestroom comes with a private balcony or terrace opening to panoramic views of the Caribbean Sea. Marble bathrooms with dual vanities, separate rain showers, and Asprey® products are a treat, while premium bedding, WiFi, flat-screen TVs, and iPod® docks complete the luxury.

At a glance

Key facts

Size

365 rooms

Arranged over 9 floors

Arriving/leaving

Check-in time starts at 3 PM

Check-out time is noon

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Also popular with travelers from the USA

Special features

Spa

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.Guests under 16 are not allowed in the spa.

Dining

The Club Grill - Overlooking the pool, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

The most outstanding feature of the Ritz, by far, is the service. Everyone was so welcoming and really wanted us to have a great vacation. The little extras- welcoming gifts, champagne & chocolate covered strawberries, a "magic mug" for New Years and the unsurpassable beach made our vacation truly exceptional.

Dec 27, 2018Verified Hotels.com guest review

Diane, us6 night romance trip

The Ritz-Carlton, Cancun, Cancun

Exceptional10.0

Very nice stay

It was a very nice stay. The staffs are very friendly and helpful. Although I would love to see if there would be piano in the lobby area so that I could get some practice in.

Nov 24, 2018Verified Hotels.com guest review

Eileen, us3 night family trip

The Ritz-Carlton, Cancun, Cancun

Exceptional10.0

Super nice place - wish we could have stayed longer.

Nov 23, 2018Verified Hotels.com guest review

Stuart, us1 night family trip

The Ritz-Carlton, Cancun, Cancun

Very Good8.0

Nothing special.

Nothing special. This was my fifth trip to Cancun and I expected more frim The Ritz-Carlton, but it is just another hotel in Cancun.