Policies+Shipping+Returns

Please read the product description carefully, I give all the information, materials used and care instructions. For any other questions please write me, answers in max one day.

TERMS OF SALES

Atelier E ships from Romania.

Orders are shiped via registered letter (with tracking number) with Romanian Post (your letter will arrive with your local / national post office and the tracking will be on the web page of your countrys post)

It takes approximately 4-10 working days to any address within Europe, and 8-20 working days to the rest of the world.

If you want your order to arrive by package please send me an email and I will tell you the cost (aprox 15-20 euro)

You can be mailed back to your cost If:

1. The product is not the one you ordered and if its faulty.

2. The goods have been used in new condition

3. The goods have been purchased

If the 6 days have passed, we will be able to return your money. Please note that I can not get refunded for items lost in the post.

<<< NOTE >>>

Please note, that if you do not check your package and it comes back as UNCLAIMED, I can resend it for you, but you will be responsible for shipping costs.

I wont accept any responsibility for items that have been lost or handled by your countrys post office or stuck in customs.

The buyer is responsible for any import / customs charges or tax fees.

Care

All pieces are lovingly made by hand and therefore it is advised to treat them carefully and store them correctly, all products should not be worn in or near water and care should be taken when using perfumes.

All pieces are packaged in a handmade cardboard box, made from reclycled materials.

Colours may vary from how they look in real life to a computer or mobile screen.

I cant guarantee that all the materials are nichel free or 100% what it sais on the label, I dont manufacter the metal parts I only reuse them.