Internet

The Internet should add convenience, not headaches. From step-by-step instructions to helpful tips, we'll help you install your equipment, troubleshoot problems, and get the most out of your online experience – minus the migraine.

Front View

After the cable modem is successfully registered on the network, the POWER, DS/US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

The Ubee DDW365 has the following ports available on the back of the WiFi modem:

ETH 1-4 (Gigabit Ethernet 1-4 also known as LAN 1-4) - Four 10/100/1000 auto-sensing RJ-45 ports. Connect devices on your LAN (Local Area Network) such as a computer, hub or switch to these ports.

RESET - Use a pointed object to push down the reset button for less than five seconds to reset the device without losing personal setup. If you want to restore factory resets, push down this button for more than five seconds.

CABLE - Connect your coaxial cable line to this port.

POWER - Connect the supplied power cord to this port.

Front Panel Modem Lights

The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below. See Rear Panel Modem Lights view lights related to the Ethernet connection.

Modem Light

Status

Problem

Solution

Power

Off

No power

Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

Flashing White

Power-on failed - LED blinks briefly immediately after powering on the device

N/A

Solid White

None

N/A

US/DS

(Upstream / Downstream)

Flashing White

None - once every second while scanning DS, twice every second while registering the US

Note: A firmware upgrade is in progress when the Power and Online lights are solid.

N/A

Solid White

None - locked to US and DS channels and registered OK

N/A

Online

Flashing White

None - obtaining IP address and configuration file

N/A

Solid White

None - modem is operational

N/A

WiFi

White

None - WiFi enabled

N/A

Off

WiFi disabled

N/A

WPS Button

White

Blinks for 4 minutes until a PIN is entered from the wireless client that you are connecting - for example, a laptop computer

Triggered when you press the WPS button or enable WPS via the device’s user interface - after the device connects successfully, the light remains on for five minutes, then turns off

N/A

Off

WPS signal not in use

N/A

Rear Panel Modem Lights

The lights below indicate the connection status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Port Light

Status

Problem

Solution

ETH1 - ETH4

Off

Device is not connected to the port.

Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

Flashing Green

None. A device is connected to the port at 1000 Mbps speeds and data is passing between cable modem and connected device.

N/A

Flashing Orange

None. A device is connected at 10/100 Mbps speeds and data is passing between cable modem and connected device.

N/A

MAC Address / WiFi Network Name and Password Label

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

The default WiFi network name, or SSID, is made up of the following.

The modem model number, followed by a period.

The last six characters of the WiFi MAC address.

A minus sign and the frequency of the signal, such as "-2.4G."

The default password is the 13 characters of the modem's serial number.

For example, the default WiFi network name would look like: DDW365.XXXXXX-2.4G.

Manufacturer Resources

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