Sprint disconnected Bill’s service for “exceeding his account spending limit,” even though his account had a -$50 balance and he was signed up for Sprint’s Simply Everything unlimited plan. Sprint quickly reactivated Bill’s phone after he pointed this out, but warned that his service “will probably shut back off in a couple of days.”

Chelsea noticed several mistaken charges on her Sprint bill for internet access, along with a late fee even though she was enrolled in automatic bill pay. Sprint quickly reversed the erroneous fees and suggested that she block access to the internet. Chelsea replied that this would be perfectly acceptable, so long as it was a free service. In response, Sprint signed her up for a $15 per month data plan.