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Barclays Mobile Banking app terms and conditions

January 2018

Before you use the app

We’ve recently updated these terms because of regulations that take effect on 13 January 2018. We have also updated the telephone number you can contact us on.

These terms replace those we issued in December 2017. Please read and accept these terms and conditions to use the Barclays Mobile Banking app. You can find out more on our Barclays Mobile Banking page https://www.barclays.co.uk/ways-to-bank/mobile-banking-app/archive-terms-conditions.

Part A – Using the app

About Barclays Mobile Banking

You can use Barclays Mobile Banking to:

View all your Barclays accounts and related services in one place – including your current account, savings account, investment accounts, Barclaycard and mortgage if you have them

Make payments (including international payments) and move money between your bank accounts

Give us payment and other instructions on your bank account, including setting controls on your cards

Confirm your instructions with the mobile PINsentry in the app

Make contactless payments to merchants

Withdraw cash using Contactless Cash from a Barclays Self-Service Device

Who can use Barclays Mobile Banking?

You must be aged 16 or over and have a Barclays current account, Barclaycard or savings account. If you're aged 11-15 years, you can use another version of the app

It's only available for customers of Barclays Bank PLC in the United Kingdom, Jersey, Guernsey and the Isle of Man and customers of Gerrard Investment Management Limited in the United Kingdom. If we need to, we can refuse to register you for Barclays Mobile Banking and limit how you use it

The devices it works on

At the moment, the app works: on Android 4.4 or above and iOS 9.3 or later (we update these regularly). There are different features depending on your phone or tablet, operating system or version of the app you have

What does it cost?

If you're a personal customer, we won't charge you for using Barclays Mobile Banking, although charges may apply on some international payments

If you're a business customer, we may charge you for certain transactions – depending on the tariff you've chosen. All our tariff information is available at https://www.barclays.co.uk/business-banking/accounts/rates-and-charges.

Your internet or network service provider may also charge you for using data on your smartphone or tablet

How to register

Step 1: If you have a joint or business account, check with the other account holders that they’re happy for you to register for Barclays Mobile Banking

Step 2: You’ll need to download the app to your phone or tablet. Search for ‘Barclays Mobile Banking’ in the Apple App Store or the Google Play Store. Don’t download it from anywhere else

Step 3: Read and accept the terms and conditions in the mobile app

Step 4: Once you've done this, register and match your mobile number with your Barclays current account or Barclaycard account. If you have authorised users on your Barclaycard account, only the main cardholder can register the account for Barclays Mobile Banking.

Conditions for using the appUsing the app in the right way

Only use the app to view your bank accounts and related services, make payments, transfer money, give us instructions with the mobile PINsentry and view your PIN or withdraw cash from a Barclays Self-Service Device

Don’t use the app to upload or store inappropriate or illegal images or content that breaches the rights of others

Don’t attempt to make any income directly from using the app

Don’t use the app to do anything illegal

Don’t use the app in a way that could damage it or stop it from working or affect our systems or other users – for example, by hacking into or inserting malicious code into the Barclays Mobile Banking app or iOS, Android or other operating systems

Don’t collect any information or data from Barclays Mobile Banking or our systems or try to read any messages or information not meant for you

Only use the app to view your bank accounts and related services, make payments, transfer money or give us instructions on your account

Make sure you obey any laws that apply to you in any place you use the app

Information about youKeeping us informed

If your account details or any other information about you changes, tell us straightaway.

How you must protect your money and information

As of 13 January 2018 you can give your security details to authorised companies that require your security information to provide account information services (which allow you to see your accounts with different providers in one place) and payment initiation services (which allow an authorised third party to instruct us to make payments from your account on your behalf). When we say ‘authorised’ we mean a company that is authorised by the Financial Conduct Authority or another European regulator to provide the relevant service. In the UK, the Financial Conduct Authority’s register (available at https://register.fca.org.uk) will tell you whether a company is authorised. You should always consider the implications of sharing your security credentials and your personal information. If you suspect that anyone else knows them, call us immediately on 0800 400 100* (outside the UK dial +44 (0) 2476 842 099)

If you don’t let us know, we may not pay you back if someone takes money from your account because they knew your account details

Barclays Mobile Banking gives you access to your bank accounts, so you need to make sure you don’t allow anyone to log into your account through the app

Always keep your phone or tablet secure and close the Barclays Mobile Banking app if you’re not using it. Don’t let anyone see your PIN if you are viewing it on your app

BMB Push Notifications include your transaction details, which will appear on the locked screen of your mobile device unless you change its settings

Some devices allow you to use your fingerprint or Face ID for logging into the app. If you enable this feature, then anyone whose fingerprint or Face ID is registered on your phone or tablet may be able to log into the app and access your accounts. Therefore, you must not activate this feature if you allow other people to access your phone or tablet using their fingerprint or Face ID. You should delete any other fingerprints or Face ID registered on the device first; otherwise, transactions made by anyone else who has their fingerprint or Face ID registered on the device will be treated as being authorised by you

Don’t install or use the app on a jail-broken or rooted device. These have had their security features changed in order to work, which makes them less secure, and means that fraudsters could access your phone or tablet and steal your information or money

If someone wants to know your security details

We won’t ever phone you or send you an email asking for your security details. Nor will we ever ask anybody to do this for us. If anyone contacts you asking for your security details, they may be a fraudster. Tell us immediately on 0800 400 100* (outside the UK dial +44 (0) 2476 842 099).

How we use cookies

Barclays Mobile Banking uses cookies and similar technologies (cookies) when you first register, and to check that it’s you when you’re using the app. By using Barclays Mobile Banking, you accept how and when we use cookies – as set out below

Cookies also help us improve how the app works. We use cookies to collect information about how you use the app, for example which areas you use most often and if you receive any error messages. We can then can make the app better and be sure that the products and services we offer are right for you and other people. We may also use the cookies to help us provide more meaningful and relevant communications to you and to see if our ads are working – for example, we can check if you downloaded our app in response to an ad

We need these cookies for Barclays Mobile Banking to work – if you don’t want them, you’ll have to delete the app

How the app accesses information about you

If you use certain features (like uploading content or the ATM finder), the app will need to access information on your phone or tablet to work. You can limit this for some features, for example by turning off location settings on your phone or not using the features (like the ATM finder)

If you enable push notifications in your device settings, we will send you notifications in accordance with the applicable OS (iOS/Android) End User Licence Agreement

If we can, we’ll ask you before the app accesses your device or information – and you can decline

You can manage how the app accesses your device or information using privacy settings on your iPhone or iPad, or by uninstalling the app (for Android). You can also do it through the usage settings in the app’s menu

If you don’t do this, we’ll assume you agree that the app can access your device or information

When you use any part of the app which needs your location to work, you agree that we (and other organisations that work with us) can collect and use information about your location

What else you need to know

Changes to Barclays Mobile Banking and our terms and conditions

These terms and conditions replace those we issued in December 2017

If we need to change anything about Barclays Mobile Banking, we’ll tell you about the change in advance (if it negatively affects how you use the app) or we’ll tell you after we make the change (if it benefits you or doesn’t affect how you use the app). We’ll send you a text or alert or display a message about the change when you next use the app or log into our website. If there’s anything we need you to agree we might ask you to read and accept a message on your screen to continue using the app

From time to time, we may update the app through the app store. Depending on what the update is, you may not be able to use the app until you’ve installed the latest version and accepted the new information about it. We’ll let you know via your phone or tablet when there’s a new version to upload

Contacting you

From time to time, we may contact you about Barclays Mobile Banking by email, text or other messages on the Barclays Mobile Banking app, or by telephone or post

Sometimes, these may be marketing messages. If you don’t want to receive them, you can tell us at any time by contacting us on our normal contact number. You can also text STOP in response to marketing text messages or follow any other instructions we include to unsubscribe

Statements – you agree to receive your monthly and annual Barclaycard statements in the Barclays Mobile Banking app. These will be in PDF format. Statements are shown in Barclays Mobile Banking for 12 months and can also be printed or saved on your own devices for future reference. They are also available in Barclaycard online servicing

Your digital statement may include notices that we are required to give you, such as arrears or default sum notices, and information about changes to your terms and conditions and interest rates

We may still sometimes send communications by post, for example, notices about a breach of your agreement. This may be instead of, or in addition to, communications by electronic means

It is important that you keep us updated with any changes to your contact details

Please remember that you are responsible for checking your statements whether or not you receive a statement reminder

Following a period of inactivity, we may remove your access to a digital servicing channel in order to protect your account information. If this happens, you simply need to re-register for access when you are ready

We recommend that you take copies of your digital statements if your account is closing for any reason, in case you need these for future reference

If you would prefer to receive statements by post, you can change your statement preference in Barclaycard online servicing or by calling customer services.

If things go wrong

If something goes wrong and it’s our fault, we’ll make good your loss. The terms of our account (the ‘General Terms’ or Barclaycard Conditions) explain when you can claim back from us if you lose money because of something that’s our fault.

There are some things that we’re not responsible for because they’re out of our control or they relate to how your phone or tablet works. So we can’t be responsible if you lose money because

You cannot access the app for any reason or it’s slow

Any device, hardware or software you use with the app is damaged or corrupted or doesn’t work

The app doesn’t work as you expect, doesn’t meet your requirements or contains errors or defects or we don't correct these

You don’t receive a text or message in the app in time

We’re prevented from providing any service in part or in full because of something a third party does

If you have applied controls to your cards, for example, turning remote purchases off, we will not be liable to you if you have properly authorised a remote purchase and the card transaction is executed. This should only happen in certain circumstances such as: contactless payments (including Apple Pay and Contactless Mobile payments), Direct Debits, Subscription payments, Online Cheques and certain Internet Purchases (e.g. delayed payments made before Remote Purchases was switched off)

Part B – Paying a mobile contact

You’ll need to read and accept these terms and conditions to send or receive mobile payments using the Barclays Mobile Banking app. You can find out more on our Barclays Mobile Banking page.

Pay a mobile contact

Barclays Mobile Banking lets you send money using just a mobile number, via a third party, either Pingit, Paym or other service we tell you about.

When you pay a mobile contact, the payment information they see will include your name, payment reference and the amount. Your phone number is not sent to the recipient.

You can also choose to receive payments by mobile. When you do this, anyone with your mobile number will be able to see your name and that you’ve registered to receive mobile payments.

Pingit and Paym let you link your mobile number with your bank account so you can send or receive money using a mobile. There’s more information on the Pingit and Paym websites.

Please note you can only register for Paym with one account. If you’ve already registered an account from another bank or building society, you’ll need to de-register before you can register with your Barclays account.

Some key things you need to know

There’s no charge to make or receive mobile payments, but your mobile service provider might charge you for using data

The recipient will receive a notification and SMS to confirm the payment. They’ll also be able to see your name, payment reference, and payment amount

Payment limits apply – you can check these on our website (or in the app)

We might refuse to process a payment for reasons set out in the General Terms

You need to tell us if you change your mobile number or account details so that we can continue to process payments correctly

The terms and conditions for using the Barclays Mobile Banking app apply to this service, as do the General Terms for your account

You must sign up for Siri Payments to use this feature in Barclays Mobile Banking

You must have iOS 10 or higher on your device to use the Siri Payments feature

When using the Siri Payments feature you will still be required to use your fingerprint or Facial recognition to authenticate the payment, so you will need to ensure this functionality is activated on your device

You must have iOS 11 or higher on your device in order to use the Face ID feature

If a payment is made by mistake

You need to make sure you give us the right details so that we can ensure your payment goes to the right person

If you enter the wrong details, the payment might not go through or it might go to the wrong person. While we’re not held responsible for this, we’ll help you to try and get your money back. We explain this in more detail in the General Terms

If someone pays you by mistake, you authorise us to take the money from your account and return it to them. You must tell us as soon as possible and return any money you suspect or know has been sent to you by mistake

Your information

We’ll use your information as set out in the General Terms and Barclaycard Conditions. When you choose to receive mobile payments, we share your mobile number with Pingit, Paym or other service we tell you about. This means other users of these services will be able to see your name and mobile number. You should also know that

By selecting a contact within the Barclays Mobile Banking app, you consent to Barclays accessing your address book

If you sync Barclays Mobile Banking with your address book, we’ll store your contacts’ numbers on our servers so you can make payments quickly. We won’t use them for anything else

We don’t store any names, emails, addresses or other information from your address book

When you sync your address book, the app will show you who you can pay by mobile by displaying a Pingit icon next their name

If another user has your mobile number in their address book, they’ll be able to see if you’re registered to receive mobile payments

You can block our access to your contacts, but other Pingit users will still be able to see your name and that you can receive mobile payments, if you’ve registered to do so

When you use the Siri Payments feature, we will share limited data with Apple so that Siri can understand when you ask to make a payment, and can access payment details for the person you have asked to pay. Please see Apple’s privacy notice for details of how Apple uses your information. You can find the notice within your Siri device settings. You can opt out of Siri access within Barclays Mobile Banking in your device settings at any time

Information we share with Paym

When you choose to receive mobile payments using Paym, your mobile number, account name and details will be shared with the following (who have promised to keep these secure and confidential)

The Mobile Payments Services Company Limited (the ‘Operator’), the company appointed by the UK Payments Council to operate the Paym service

The service providers and agents (including their subcontractors) of the Operator

Other financial institutions who are members of Paym

Employees and contractors of any of these

Part C – Contactless Mobile and Contactless Cash

What is Contactless Mobile in Barclays Mobile Banking?

You can now make contactless payments of up to £100 using an NFC-enabled Android device. Contactless Mobile is currently only available to Android users with an NFC-enabled device running on Android 4.4 KitKat or above (“Eligible Device”).

How does Contactless Mobile work?

If you have an Eligible Device, you'll be presented with an option to select Contactless Mobile in the Barclays Mobile Banking app menu. If you have an eligible Barclays debit card and /or Barclaycard simply select the card you wish to pay with, select Barclays Mobile Banking as the default ‘Tap and Pay’ on your device and ensure the NFC functionality is switched on. Whilst linked to the same account, your Contactless Mobile will have its own 16-digit number different to the one on your physical payment card. This Contactless Mobile account number can be viewed by selecting ‘account details’ from the Contactless Mobile homepage within the mobile-banking app.

If the payment is above £30 or you select ‘Always use PIN’ you’ll need to enter your normal card PIN into your Eligible Contactless Device when prompted to do so whilst making a payment. Otherwise simply wake-up the Eligible Contactless Device and hold it over the contactless reader.

What is Contactless Cash in Barclays Mobile Banking?

Contactless Cash allows you to make contactless withdrawals of up to £100 per day from Barclays Self-Service Devices using an eligible Barclays debit card or eligible device.

How does Contactless Cash work?

If you have enabled Contactless Mobile on your device, you'll be presented with an option to select Contactless Cash in the Contactless Mobile feature of the mobile-banking app.

Ensure you have enabled the Contactless Cash feature on your eligible device and hold it over the reader on the Barclays Self-Service Device. Enter your normal card PIN when prompted

Enter the amount you would like to withdraw in the Contactless Cash feature in Barclays Mobile Banking and when prompted, enter your card PIN into the app. After this is complete, hold the eligible device over the contactless reader on the Barclays Self-Service Device within the time limit displayed on the app

Refunds

If you want to return something bought using Contactless Mobile, you'll need your store receipt. It will show the last four digits of your Contactless Mobile account number, and it may be needed for the refund. When the merchant is ready to process the refund, you'll need to wake-up the Eligible Contactless Device and hold it over the contactless payment terminal. Refunds will also be subject to the merchant’s terms and conditions.

TfL

You can use Contactless Mobile to pay for your TfL journey by holding your Eligible Contactless Device over the contactless pad at the TfL gate at the beginning and end of your journey. You will not be asked for your PIN even if you have switched on ‘Always use PIN’. The app will only present a screen with information and/or instructions if there is an error.

What does it cost?

There are no additional charges that will apply for using Contactless Mobile or Contactless Cash, however your internet or network service provider may charge you for using data on your Eligible Contactless Device.

What else do you need to know?

You can continue to make payments with Contactless Mobile and withdrawals with Contactless Cash without a mobile network connection.

The app may ask you to log in after you have completed a number of consecutive transactions without logging in.

The app will need to access information on your phone or tablet to work. Additionally we collect location data for fraud prevention purposes. You can choose not to allow this information to be collected by turning off location settings on your phone. You can manage how the app accesses your device or information using your privacy settings or by uninstalling the app.

You will also be subject to your general Barclays Mobile Banking terms and conditions, so please read these carefully. These can be viewed via the Quick Links menu on the homepage within the app.

Part D – Other things you need to know

If you’re unhappy with something

If you're unhappy with Barclays Mobile Banking or feel we have done something wrong, please contact us and give us the opportunity to investigate and resolve the matter. This also helps improve our service for all customers.

If you remain unhappy

If after we have investigated you remain unhappy, you may be able to contact the Financial Ombudsman Service (FOS). The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. If you're eligible to make a complaint to the FOS, you'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.

The European Commission has set up an online dispute resolution platform (ODR platform) to help customers who have bought goods or services online from traders established in the European Union. If you have not been able to get your complaint resolved to your satisfaction, you can submit your complaint online through the ODR platform. The platform will then send your complaint to the Financial Ombudsman Service (FOS) for an independent review. To save time you may wish to contact the FOS directly, using the details provided in the terms and conditions for your product. You can access the ODR platform here.

As a Barclays customer, you may use this service if you purchased your product or service with us online. You will need to quote our postal address, website address and email address.

The Barclays Mobile Banking app uses and includes third-party software and copyrighted material. It’s also subject to third-party or other open-source licences. Portions of the software are based in part on

* Calls may be monitored or recorded for quality and training purposes. Calls to 0800 numbers are free if made from a UK landline. Charges may apply when calling from abroad.

The Barclays Mobile Banking app is provided by Barclays Bank PLC although you may have contracted for banking services with another legal entity within the Barclays Group. Please refer to your bank documentation (terms and conditions, statements, etc) to confirm the legal entity that provides banking services to you.

Barclays Stockbrokers is a trading name of Barclays Bank PLC (Registered No. 1026167 Registered VAT No. 243 8522 62) which is a member of the London Stock Exchange and ISDX.

Gerrard Investment Management Limited is authorised and regulated by the Financial Conduct Authority and is a member of the London Stock Exchange. Registered in England. Registered No: 2752982. Registered Office: 1 Churchill Place, London E14 5HP. Registered VAT No. GB243852262.

Barclays offers wealth and investment products and services to its clients through Barclays Bank PLC and its subsidiary companies. Barclays Bank PLC is registered in England and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered Number: 1026167. Registered Office: 1 Churchill Place, London E14 5HP. Barclays Bank PLC, Guernsey Branch is licensed by the Guernsey Financial Services Commission under the Banking Supervision (Bailiwick of Guernsey) Law 1994, as amended, and the Protection of Investors (Bailiwick of Guernsey) Law 1987, as amended.