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WHO FGCU Florida Institute of Government, for managers, supervisors and staff from both the private and public sectors

WHAT “Dealing with Difficult People” full-day workshop from the Florida Institute of Government’s Professional Development Series. The workshop will help professionals learn how to understand the dynamics of conflict, why people often act as they do and how to stay in control of their reaction to others’ behavior.

WHEN 8:30 a.m. to 3:30 p.m., Monday, Nov. 17

WHERE FGCU Broadcast Building Room 111

WHY To:

· Confront conflict effectively

· Disagree without anger

· Be able to identify your own “hot buttons”

· Give and receive criticism effectively

· Interact successfully with the difficult person who works with you

· Deal with conflict and anger through the use of a conflict management survey