We do not process orders on Saturday or Sunday. Orders placed on the weekend are processed on the next business day. If Monday falls on a holiday, then it'll be processed the next business day.

SHIPPING CARRIERTo provide the fastest and most affordable service possible to our customers, we ship orders using Federal Express (FedEx).

DELIVERY GUARANTEES

We do not guarantee arrival times for any shipment. If your expedited package has been received later than expected, please file a complaint with the shipping carrier.

FEDEX GROUND (3-7 BUSINESS DAYS)

The "in-transit" times for this package service is 3-7 business days. All FedEx Ground shipping orders confirmed before 12:00 P.M. (PST) will be processed the same day. FedEx Ground orders confirmed after 12:00 P.M. (PST) will be processed the following business day. FedEx Ground orders placed on Friday after 12:00 P.M. (PST) will be processed on Monday (excluding holidays).

FEDEX 2-3 DAY (2-3 BUSINESS DAYS)

The "in-transit" times for this package service is 2-3 business days. All FedEx 2-3 Day shipping orders confirmed before 12:00 P.M. (PST) will be processed the same day. FedEx 2-3 Day orders confirmed after 12:00 P.M. (PST) will be processed the following business day. FedEx 2-3 Day orders placed on Friday after 12:00 P.M. (PST) will be processed on Monday (excluding holidays).

FEDEX EXPRESS SAVER (1-2 BUSINESS DAYS)

The "in-transit" times for this package service is 1-2 business days. All FedEx Express Saver shipping orders confirmed before 12:00 P.M. (PST) will be processed the same day. FedEx Express Saver orders confirmed after 12:00 P.M. (PST) will be processed the following business day. FedEx Express Saver orders placed on Friday after 12:00 P.M. (PST) will be processed on Monday (excluding holidays).

APO/FPO SHIPPINGOrders to APO/FPO addresses ship via Federal Express (FedEx). While we are able to ship to APO/FPOs, we are unable to provide dependable tracking information. Often, these orders arrive within 2 weeks, but in some cases it could take as long as 6 weeks. Unfortunately, we are unable to provide return labels for our APO/FPO customers at this time.

INTERNATIONAL SHIPPING

We do not ship internationally at this time.

ORDER CANCELLATIONS & MODIFICATIONS

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

INCORRECT ADDRESSES

If an order is placed to the wrong destination, or an address is entered incorrectly, that order is considered to have an Incorrect Address.

It is the customers responsibility to input the correct shipping address when placing an order.

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

UNDELIVERABLE / REFUSED PACKAGES

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, cancelled after shipment, etc.) will be processed and store credit, less shipping, will be applied within 5-7 days.

MISSING ITEMS

All orders with missing item(s) must be reported to us within 3 days of receiving the package.

LOST OR UNRECEIVED PACKAGES

In the unlikely event your package is lost or unreceived by FedEx, then you'll need to file a new claim as soon as possible.

PIKO is NOT responsible for lost or unreceived packages.

PIKO will NOT file an insurance claim on your behalf.

Credit card chargebacks and PayPal disputes made due to lost or unreceived packages will be handled with the fullest extent of the law.

You may return eligible item(s) for store credit within 30 days of purchase.

All merchandise must be returned within 30 days of receipt.

All merchandise must be unworn, unwashed and in the original packaging.

It may take 5-7 business days for your return to reach the PIKO Fulfillment Center. Once it is received and inspected (usually within 7 business days of receipt) your store credit will be processed and email notification sent.

Customer is responsible for return and repurchase shipping cost.

PIKO is not responsible for lost or damaged item(s) due to carrier error from USPS, Fedex, UPS, etc. We recommend purchasing tracking and insurance on all returned item(s).

Exchanges & Refunds

We do not offer exchanges.

No cash, credit or debit card refunds will be issued.

Undeliverable / Refused Packages

Packages returned with failure delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be processed and store credit, less shipping, will be applied within 5-7 days.

Incorrect / Defective Item / Missing Item

In the event that an incorrect/defective/missing item is received, the customer should contact us within 3 days of receiving, so we can help resolve the issue.

All defective items will be thoroughly inspected and determined by PIKO.

We may request photos of the defective item before authorizing a replacement.