Customer Service

FAQ's

Welcome to our Frequently Asked Questions page. This FAQ page is updated quite often, so check back for new responses. Our goal is to have this page be a knowledge base for you, our customers, dealers, and law enforcement/military personnel.

For information about SIG SAUER firearms, please call Customer Service at 603-418-8102. For information about Academy courses, please call 603-679-2003.

This FAQ site is built from general firearms questions received through our Customer Service phone line and is updated frequently. Please refer to this section prior to submitting your inquiry.

Select a category:

How can I obtain a SIG SAUER product catalog?

Simply contact Customer Support at 603-610-3000 ext. 3.

I lost my firearms owners manual. How can I receive a replacement?

You can down load PDF copies of all our product manuals from our web site, at http://www.sigsauer.com/CustomerService/OwnerManual.aspx

Can I convert my 9mm SIG to .357 SIG or .40SW.

Centerfire Kits (9mm,.357 & .40) are intended for use on .22 Classic Framed Pistols. SIG SAUER does not guarantee or advocate the use of .40/.357 kits on standard centerfire 9mm frames.

How do I return my firearm to SIG SAUER for warranty repair or elective services?

All firearms shipped to SIG SAUER require a service request number and the serial number of the firearm. This number can be obtained by calling our customer service group (603-610-3000 Ext. #3). A customer service representative will guide you though this process. Please have your serial number ready when calling. Firearms received without a Service Request number will be refused and returned to the sender.

if your pistol was made before 2005 it may not be able to be converted. Call our customer service group WITH THE SERIAL NUMBER OF THE GUN and we’ll confirm if the DAK conversion is available for your pistol.

How often should I service my pistol?

We recommend a service interval of once per year or every 5,000 rounds which ever comes first. This keeps your pistol in top operational readiness and is the same standard we recommend to all our law enforcement customers. Our custom shop offers a variety of service plans for both new and pre-owned pistols. Talk with one of our customer service group reps. today to help decide which service plan works best for you.

My mosquito pistol seems to have problems ejecting & extracting?

Please try these basic trouble shooting tips before requesting service:
*Please make sure the recoil spring is installed correctly. The narrow end of the spring MUST be on the guide rod first...pointing towards the rear of the gun. If it is not, this will cause feeding, extraction and firing issues.
*Like many .22 LR’s, Mosquito’s can be sensitive to ammunition used and to cleanliness and lubrication. Be sure your Mosquito is cleaned and lubricated regularly and before the first use.
*There is a lubrication port on the right side of the slide for the extractor, be sure you add a drop of lube in this hole every hundred rounds or so. Make sure the gun is very clean.
*Some Mosquito's benefit from a break-in period.
*Be sure to use factory recommend ammunition - CCI Mini-Mags. Winchester Super-X, Remington Golden Bullet, Federal High Velocity etc...also usually work well.

Does SIG SAUER make pistols which can be sold in California or Massachusetts?

Yes we do. See your local dealer for a complete list of pistols available for sale in your state. (www.certguns.doj.ca.gov or www.mass.gov/legis/laws/mgl/140-121.htm)

How do I register my pistol for warranty?

Simply complete the registration page in the customer service section of our web site.

What are grips bands on SIG handguns?

NEW pistols will have a silver band with a black SIG SAUER logo, they are shipped in a black case. The previous firearms were shipped with a sliver/black grip band. Older products were shipped with blue/white grip bands.
Certified Pre-Owned Pistols will have a red grip band.
As of Early March 2012 we started moving towards changing from the black plastic case to a cardboard and foam box on some models.

SAAMI = Sporting Arms and Ammunitions Manufacturers Institute. For information on their regulations or to see if your ammunition selection is SAAMI compliant, please go to http://wwwmsaami.org

Can I use +P or +P+?

+P Ammo manufactured to SAAMI/CIP/NATO specs is fine to use as a defensive round or for occasional range use. Continual use of this round will make it necessary for more frequent service on the pistol. We do NOT recommend the use of any +P+ round. This may void your warranty.

Can I use reloaded or hand-loaded ammo?

No. The use of any ammunition that is not an American factory loaded, SAAMI approved round could be dangerous and will void your warranty.

Can I refinish my gun?

We do offer our factory Nitron finish process for the slide. We do not refinish frames. Please note that any after-market finish application may void your warranty.

Can I add after-market parts to my gun?

Adding after-market parts or accessories to your pistol could be unsafe, result in failure and may void your warranty. Please contact Customer Service before adding any OEM part or accessory to your gun.

Why doesn’t the slide on my pistol lock back on the last round?

Lock back issues can be due to a variety of reasons. I have listed a few for you to check*:
Be sure the inside of the magazines are thoroughly cleaned of any grease or lubricant.
Be sure the gun has been cleaned and has plenty of lubrication on the slide/frame rails, outside of barrel and the hammer/spring assy.
Some guns benefit from a break-in period - give the gun a few hundred rounds to break in and work smoothly.
Try different ammunition. If the lower powered ammo is used in a new gun, it may cause feeding, extraction and lock back issues until the springs are broken in.
Do all the magazines have the same result?
Check your hold to be sure your thumb is not contacting the slide catch lever.
A weak hold (“limp wristing”) can result in cycle / lock-back issues
Does the slide lock back manually with an empty mag inserted? If so, it is most likely due to one of the tips above.
*NOTE: The slide will not lock back on the last round on the Classic .22LR pistols and Conversion Kits.

Can the Short Reset Trigger System (SRT) be installed in my gun? Can I buy the parts?

The SRT will install in any DA/SA Classic Series Pistol (P220, P225, P226, P228, P229, and P239). The gun must be sent in to the factory for this service to ensure proper function. See our Custom Shop Services for details

Is it safe to dry-fire my pistol?

It is safe to dry-fire our center fire pistols. You would want to use a snap cap or plug if extensive dry-firing is done. Always count your dry-firing in your live fire count to be sure all springs and pins are in top condition. DO NOT intentionally dry-fire any rim fire pistol such as the Mosquito, .22LR conversions or Classic Pistols.

The outside of my barrel and the slide rails on my frame are showing wear – should I be concerned?

No, finish wear on the barrel and frame rails (or anywhere that metal is in contact with metal) is normal and to be expected. Always be sure your pistol is clean and adequately lubricated. For more information on maintaining your pistol:
http://www.sigsauer.com/CustomerService/MaintenanceGuides.aspx
We also offer interactive CD’s in our WebStore!

I own a SigPro SP2340 / SP2009 – can I mount a light or laser unit on the gun?

The SP2340/2009 SigPro pistols feature a proprietary accessory rail. In order to attach accessories to the rail you must obtain an adapter to convert the rail to a standard size sich as Picatinny. These can be purchased through SureFire: 1 (800) 828-8809

I have a Hammerli Trailside that needs parts/service. Can I send it to you?

We have not imported the Trailside pistols since 2005. We no longer have access to Hammerli or Trailside parts / accessories.
Hammerli has been purchased by Carl Walther GmbH of Germany. SIG SAUER is no longer selling or servicing Hammerli products.
Please direct all Hammerli related service issues and questions including those regarding the Trailside models, to:
Larry's Guns Inc.
56 West Gray Road
Gray, Maine 04039, USA
Tel.: (207) 657-4559
Fax: (207) 657-3429
Email: hammerli@maine.rr.com

Can I install a shoulder stock on my 556 Pistol?

Attention: attaching a shoulder stock to the P556 constitutes making a rifle having a barrel less than 16” in length, which is subject to the requirements and restrictions of the National Firearms Act (26 U.S.C. Ch. 53). Customers must contact the Bureau of Alcohol, Tobacco, Firearms and Explosives National Firearms Act Branch before assembly for advice on how to proceed under the federal law and regulations. Local authorities should also be contacted to determine if there are any State or municipal ordinances that may restrict this assembly.

Do you have the parts or information on installing a stock or other accessories to my 556 Pistol?

I own a Blaser or Sauer 200/202 hunting rifle – where do I go for parts or service?

Blaser, USA is now the main importer and service center for all Blaser and Sauer hunting rifles. Blaser LRS2 and Sauer SSG3000 inquiries should be directed to SigSauer
Address: 403 East Ramsey St
Suite 301
San Antonio, TX 78216
Customer Service at (603) 772-2302.
Phone: 210-377-2527
Fax: 210-377-2533

I own a SHR or STR Swiss Arms rifle – where do I go for parts or service?

Yes. SIG SAUER, Inc. sells parts to retail customers as well as federally licensed dealers and distributors. Please call Customer Service for pricing, part numbers and delivery dates, at 603-772-2302.

SIG SAUER does not carry the parts I need – where do I go?

You can try one of our parts retailers; they may sell the parts that you need:
Top Gun Supply - (440)-729-7273 or http://topgunsupply.com
Brownell’s – 1-800-741-0015 or http://www.brownells.com
Midway, USA - (573) 445-6363 or http://www.midwayusa.com
Numrich Gun Parts Corporation. 1-866-686-7424 or http://www.e-gunparts.com.

I have a question about by order – who do I contact?

If you are LE, Military or Federal please call (603) 418-8190. If you are a Commercial Retailer, please contact your sales representative. call Customer Service with your order number at (603) 418-8102 Mon-Fri 8:30AM – 6:00 PM EST

I am a retailer and need to send a gun in for repairs or service, who do I call?

Please call the Dealer Services queue number at 866-345-6744 x3 directly to obtain a Service Request/Authorization number. Please have serial number(s) ready. Firearms received without a Service Request number will be refused and returned to the sender.

Do any of your 1911 models come with an ambi safety?

Most of our 1911 models come with a standard left hand side thumb safety. Two of our models are equipped with an ambi safety - the STX and Blackwater. The Custom Shop does offer an ambi safety installation service for most models.

The gun/item I purchased is not exactly what is pictured on this web site or the catalog - why?

SigSauer, Inc is continually making improvements and/or changes to our products to meet consumer demands and suggestions. All items shown on our website or catalog are subject to change without notice.

Why were the E2 P220, P226 & P229 pistols discontinued?

The "E2" specific model pistols were a limited production run. The positive feedback we received in response to the ergonomic grips from our customers was so overwhelming that SIG SAUER, Inc has made them a permanent addition to the basic P220, P226 & P229 line-up.

My SIG SAUER pistol is not accurate. Why? What should I do?

All SIG SAUER production duty/combat pistols are set up to use a "combat" sight picture. This is where the front sight completely covers the bulls eye of the target. Using a six o'clock ("pumpkin on a post") or center mass ("half'n'half") sight picture will result in low impact. SIG SAUER, Inc sights in all non-sporting and non-target pistols for 2.5 inch groupings @ 15 yards. If you are still having trouble please contact Customer Service for further help and instruction. Please have your serial number ready. There are also very helpful free Internet sites that cover pistol group analysis.

There is a square-shaped area of Nitron missing from inside the slide of my pistol. Is this a QC issue?

No. This is normal. This area is where a fixture holds the slide during the application of the Nitron. This will NOT affect the function, quality or longevity of the metal, slide, frame or any of their components.

Can I attach the STL300J Stoplite vertical hand grip to my P556 or P522 pistol or any pistol with the accessory rails built in?

Yes, but it will then be an "any other weapon" which falls under the National Firearms Act and requires a "tax stamp" or "Form 4" from ATF.

I own a P250. Can I purchase a fire control unit for my X-Change kit?

SIG SAUER, Inc does not offer or sell the serialized units separately.

I am unable to get the slide of my 1911 back on due to the safety plunger lever being raised. What do I do?

Touch on the safety plunger lever with slight finger pressure, which should drop the lever back into its pocket. Do this before attempting to re-assemble with the slide.

I ordered a SIG SAUER firearm from my dealer several weeks ago but I cannot get an estimate on delivery time. Can I call to inquire?

SIG SAUER has experienced unprecedented demand for pistols and rifles and is producing and shipping to our distributors & dealers on a daily basis.
Customer service is unable to provide shipping estimates on firearms. Please contact the dealer where your firearm was originally ordered and have that dealer contact their Distributor or SIG SAUER Dealer Services Representative.

Are there two different recoils springs for my Mosquito pistol?

No, there is only one recoil spring offered for the Mosquito Pistol. Initial production of the pistol noted two different spring weights. Mosquitos are shipped with spare recoil spring as a replacement and is the same as the recoil spring installed in the pistol.

How do I return accessories to SIG SAUER for warranty repair or replacement?

All accessories shipped to SIG SAUER require a service request number. This number can be obtained by calling our customer service group (603-610-6000 Ext. #3). Please have your model number of the returning accessory ready when the customer service rep answers. A customer service representative will guide you though this process. Accessories received without a service request number will be delayed in processing and/or returned to the sender.

My Interactive Armorers CD does not run correctly. It will load and play but I cannot select from the menu.

The Interactive Armorers CDs for the Classic series pistols (220, 226, 229, 239) and P250 are designed to be compatible with Internet Explorer through version 7.
Internet Explorer 7 is included in Windows versions through XP.
Windows Vista and Windows 7 have been upgraded to Internet Explorer Version 8.
The Interactive Armorers CDs do not support Internet Explorer Version 8.
Know compatibility issues include the inability to select menu items within the web browser, and the inability bring images in the browser window to their full size.
Customers who are experiencing difficulties running the Interactive Armorers programs under Windows Vista, Windows 7, or who have upgraded their web browser to Internet Explorer 8 can try the following:
We have figured out a work around for the problem. It’s definitely an IE8 incompatibility issue.
- Press the “Page” button in the upper-right hand corner of the IE8 window.
- Select “Compatibility View Settings” from the drop-down list.
- In the window that then pops up, check the box for “Display all websites in Compatibility View.”
- Click the “Close” button.
- Close out all open instances of IE8.
- Run the Interactive CD.

How can I purchase a set of WOOD GRIPS from SIG SAUER?

Call SIG SAUER Customer Service at 603-418-8102 M-F 8:30am – 6pm EST.

Can I buy a firearm directly from the factory?

No, SIG SAUER, Inc. does not sell direct from the factory. We have recently opened a SIG store located at the SIG SAUER Academy in Epping, NH. They have at any given time the complete line of SIG SAUER firearms along with a wide variety of accessories.

I am getting a error message "There is no item in the shopping cart" and I have added items.

Please check to be sure your cookies are enabled or check your security/firewall settings. You may want to refresh your browser window prior to adding items to your shopping cart.
If you are still having trouble, please call customer service @ (603) 418-8102 with a Visa, MasterCard or American Express to place your order. We do not recommend sending credit card information via email.

Can I buy parts directly from the factory?

Yes, SIG SAUER, Inc. sells parts to retail customers as well as federally licensed dealers and distributors. Please call Customer Service for pricing, part numbers and delivery dates, at 603-772-2302.

I sell SIG SAUER firearms. How do I get my dealership listed on your SIG SAUER website?

We encourage all our firearms dealers to have their dealership listed on our Dealer Locator page so that customers will be able to contact you. There is a Dealer Locator Request Form available in downloadable format on the SIG SAUER website. Click on "Documentation," "Downloads" for a link to this form.

Where can I go to buy any of your firearms?

Check out the SIG SAUER Dealer Locator link at the top of this page. Just enter your zip code and the Dealer locator will list those dealers with SIG SAUER products nearest you.