Seeking answers from NCARB

I asked the following question of NCARB customer service recently. It relates specifically to my rolling clock dates. I received a reply but the customer service rep simply reiterated the 12-month policy which didn't answer my specific questions. I know these are tough times, but can NCARB staff read my questions in full and please answer them?

My original inquiry to customer service:

I need some help to confirm (or correct) my understanding of my remaining options when it comes to my exams. My rolling clock now expires on APR 16 2021.

The 12-month period for my Project Planning and Design (PPD) begins on 9/24 - please confirm.

The 12-month period for my Project Design and Development (PDD) begins on 11/20 - please confirm. 9/24 and 11/20 are the dates I first took these exams so my assumption is that the 12-month period will always start on these dates, no matter the year.

Considering the 3-exam in a 12-month period rule, and no taking the same exam in less than two months, I could take my remaining two exams in the sequence below and be compliant with NCRAB rules because the last three attempts (which will hopefully not be necessary) will be taken in a new 12-month period beginning on 9/24 and 11/20, respectively:

Project Planning and Design (PPD) in MAY 2020, JULY 2020, SEPTEMBER 2020

New 12-month period for PPD begins on 9/24 so three more attempts beginning November 2020, January 2021, and March 2021 - please confirm.

Project Development and Documentation (PDD) in JUNE 2020, AUGUST 2020, OCTOBER 2020

New 12-month period for PDD begins on 11/20 so three more attempts beginning December 2020, February 2021, and April 2021 (last exam before April 16th) - please confirm.

New question:

Additionally, my folks are impacted by COVID as they are elderly and I will be tending to them - they cannot leave the house. Does NCARB recognize elder care during a pandemic as a valid reason for a rolling clock extension? I don't know what info you would need from me but I am sure CDC will issue a statement advising people at risk (elderly) to stay at home beyond the last day of April. Please answer this question with specificity and let me know how to proceed - it will be greatly appreciated.