3. Scroll down to RealTimes Desktop Service or RealPlayer Cloud Services and right-click on it.

4. Click on either Start or Restart depending on which one you see.

5. Right-click on RealTimes Desktop Service or RealPlayer Cloud Services then choose Properties.

6. Make sure Startup Type is set to "Automatic." If it is not already on Automatic, follow these steps: a) Right-click on RealTimes Desktop Service or RealPlayer Cloud Services b) Click Properties c) Change the Startup Type to "Automatic" d) Click Apply and then click Ok.

7. Now click on the Recovery tab, and set the following: First Failure = Restart the Service Second Failure = Restart the Service Subsequent Failures = Restart the Service Reset Fail count After = 120 Restart Service after = 0

8. Click Apply and then click OK.

9. Close the Services window.

10. Open RealTimes/RealPlayer Cloud again--you should now see the sign-in screen.