Virtual Machine(VM)-Specific Unified CCX Software Requirements

Resource Reservation

The Resource Reservation has been enabled for all the three Unified CCX Profiles wherein any one of the Unified CCX Profile can be deployed through the single OVA. The Unified CCX 8.5(1) and 9.0(1) has been successfully qualified with vCPU reservations at 900 MHz per vCPU.

Resource reservation helps us to achieve the most optimum levels of utilization of underlying physical resources of ESXi 4.1 and ESXi 5.0 qualified Cisco/HP/IBM servers either when Unified CCX VM has been deployed with multiple instances of other Unified CCX VM or co-resident with any other Unified Communications application VMs on the same server.

The resource reservation helps the user to confine the VMs to respective resources and also helps to achieve the highest possible level of utilization of underlying physical resources as long as the sum of all the VM resources are not oversubscribed.

Unified CCX-Specific Information for OVA Templates

Any of the three Unified CCX profiles 100, 300, or 400 can be deployed using a single OVA template.

The support for VMware vSphere ESXi 5.0 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 9.0(1).

As support for VMware vSphere ESXi 4.1 as hypervisor on Cisco Servers and boot from SAN have been enabled for Unified CCX 8.0(2) SU2, Unified CCX 8.5(1), and Unified CCX 9.0(1); you can host Unified CCX 8.0(2) SU2, 8.5(1), and 9.0(1) Virtual Machine (VM) on ESXi 4.1.

Follow the procedure mentioned below if you are using Unified CCX 8.0(2) currently:

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) version 9.0 for Unified CCX 9.0 & 8.5 are certified to run on any Cisco UCS server with resources available to support this template. As such it can be co resident on the UCS platform with any number of other virtual machines running any other applications. Cisco WFO Services supported for virtualization include:• Cisco WFM 9.0 – Complete system on one virtual server• Cisco QM 9.0 Base Server – All QM services except recording• Cisco QM 9.0 Recording Server – Recording services for QM Network (BIB) or Server (SPAN) recordingNote: Virtualizing the QM Monitor server for Server (SPAN) recording is not supported.

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) version 8.5.2 in Unified CCX 8.5 are certified to run on any Cisco UCS server with resources available to support this template. As such it can be co-resident on the UCS platform with any number of other virtual machines running any other applications.

Cisco WFO Services supported for virtualization include the following:

No recording server is required for Desktop recording since recording is done by a service on each recorded user's PC therefore only the Base server is required.

Network(BIB) or Server (SPAN) recording must be on separate virtual or physical servers as the option for running these services co-resident on the Base server for a small number of these users is not supported on the UCS platform.

Virtualizing the Monitor server for Server (SPAN) recording is not supported on the UCS platform.

Cisco WorkForce Management (WFM) and Compliance Recording (CR)/ Quality Manager (QM)/ Advanced Quality Managers (AQM) version 8.5.1 in Unified CCX 8.5 are certified to run on the Cisco UCS C210M1 or M2 platform, either as a standalone or in a co-residence configuration.

The following combination of VMs are supported for Cisco Unified Workforce Optimization (WFO) 8.5.1 in a co-residence deployment with Unified CCX 8.5 only: