Some inmates began accepting responsibility for what they had done and were motivated to make things right and earn forgiveness of victims and their families. Prisoners made symbolic reparation in the form of community service within the prison, but there was still a lot to do to create opportunities for offenders to make contact with victims and shed the stigma of their offense by means of direct reparation. Also, prison management believed it important to support processes, acceptable to victimized families and communities, to help prisoners regain control of their lives and prevent reoffending.