I have to my knowledge successfully installed and upgraded the OS on my BB Bold.
I have successfully installed Blackberry Desktop Software.
I have also successfully installed the Blackberry Device Manager.

When I connect my phone using USB. The PC detects the phone, but the Desktop Software fails to connect to my handset.

It keeps on giving me the error message pop up window. Stating to check the battery and the completion of reboot prior to connection. Which I've done about 20+ time of this post. Over span of 10hours.

I've also checked my PC Device manager to see if the USB was outdated, but it wasn't and it showed the Blackberry device when connected. Just the Blackberry Desktop Software is not detecting it. Which is very crucial for me, since I really need my backed up information reloaded.

I've also called my carrier's technical support, and well they have done nothing but to frustrate me further with procedures that I've already followed over dozens of times.