What we excited about this week —
We have many strengths at REPASS, but an area where we really excel is our strategy facilitation. Whether it’s a small advisory board or over a 100 people developing a task force, we enjoy the opportunity to help our clients strategize and see the future. Take a look to see if this service is something your team could benefit from.

What we are thinking about–
The election. So much has changed in our society over the past decade. As we approach the election, we reflect on this article from Pew Research that examines demographic shifts impacting this election and beyond. When you triangulate that data with the idea of rising individualism – see article from Russ Klein, CEO of the American Marketing Association – we start to see our new reality. These are the trends we must anticipate for the future of our work and our brand(s).

What we’re working on—
Getting those “Aha” moments when doing qualitative research. Because without at least one of those moments, the research can end up feeling a little anti-climatic. We work really hard to get those nuggets, to tap into what, how, and why consumers are thinking a certain way. We stumbled upon this article by Jeffrey Henning which takes a look at 8 projective techniques, including many of our favorites, to get respondents talking.

Quote we’re pondering —
“Any fool can know. The point is to understand.” – Albert Einstein

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What we’re excited about this week —
Getting the chance to spend time with other researchers and share our thoughts on using market research techniques for innovation and product development. We are presenting at a conference hosted by the Market Research Exchange this week and sharing 1) why market researchers should lead the way for consumer-centric innovation along with 2) our best practices on ideation. If you are in the Columbus area, we invite you to check it out.

Also, if you’re interested in learning more about our ideation and strategic visioning services, click here to see the PDF.

Why we celebrate life at work–
Life is a series of choices. Do we go left or right? Jump forward or hold back? Sometimes our choices work out for the better…and sometimes they don’t. But there is one choice that always has a profound effect on how we feel about our journey: Do we go alone or do we go together?

Most of you are already familiar with Simon Sinek -author of Start With Why and Leaders Eat Last. His most recent publication, Together is Better, takes a close look at leadership and why the most effective leaders work collaboratively. Can’t wait to read this one!

What we’re talking about—
It doesn’t matter if you are managing an existing brand or launching a new product, gaining commercial success can be the most daunting part of the process. Sometimes you have to have insights before you can move forward, and this is where market research can be key. Despite what some might think, incorporating market research isn’t nearly as difficult as it might seem. Check out these 8 Common Market Research Myths

Quote we’re pondering —
“There is a difference between listening and waiting for your turn to speak.” – Simon Sinek

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You know when you absolutely love what you’re doing, and you just feel pumped about it? That’s the type of week we are having. We are in the middle of a multi-phase qualitative project that includes an ethnographic study. There is something incredibly special about being invited into someone’s home. To learn from them, about them. To be a vehicle to help their story be heard. This particular project is in the healthcare industry, and the stories we’ve heard are remarkably powerful due to the intimacy of this method. We are touched by the individuals we met last week and thankful that we get to wake up and do this work day in and day out.

What we’re excited to share this week–

Our new healthcare website. Yep, you read that right. We couldn’t be more excited to share this effort with you first. What many may not realize is that our very first client was a hospital. Fast forward 15 years, and our healthcare industry experience, including research with providers, payers, pharmaceuticals, and consumer health, makes up a significant part of our work. We have a “center of excellence” in healthcare consumer research, you might say, and the team here dedicated to this work is incredible. We’re honored to support some of the best-known healthcare brands to provide products and services that change lives.

What we’re talking about—

Customer analytics. We all are seeing the transformation take place in front of us. Products are increasingly commoditized, and in nearly all industries the real competitive differentiation is customer-centricity (heard of customer experience lately?). This is why the practice of customer analytics is growing as quickly as it is, and why it’s the key to creating value for the customer. This Harvard Business Review report agrees, using this data to improve the customer experience is key to creating a competitive advantage in today’s market. And what’s the biggest barrier? You guessed it. Silos. Here’s another story (not in healthcare) about bringing customer-centricity to life in product innovation.

Quote we’re pondering —

“The best marketing strategy ever: care.” – Gary Vaynerchuk

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Thanks for reading! Have a wonderful week.
To Your Success,

Will KriegerVice President, Insights

http://repassinc.com/wp-content/uploads/2015/05/Repass-Logo-v4-lg.png00repassincadminhttp://repassinc.com/wp-content/uploads/2015/05/Repass-Logo-v4-lg.pngrepassincadmin2016-09-27 21:36:202016-09-27 21:38:16Quick List: The Most Powerful Stories in Healthcare