Hello, this morning I woke up to the Adobe Updater open with an update for Fireworks. I've never come across a problem with update installation but the program will not update. The error message is as follows:

Fireworks CS5 11.0.1 Update

There was an error installing this update. Please quit and try again later.

have in the past had some problems with various Adobe updates too. Usually it has been due to the update itself and I have either had to wait for Adobe to fix it on their update side going through the akemia or whatever it is versus their main page updates. I have also had a few problems there too with their updates crapping out and had to wait for the fix even there or the next update.

There was I know one update they did a while back for DW that drove me nuts trying to get it to install and apparently there was something from their previous update that was causing the failure and one had to delete a particular file to get the newer update to take until they fixed their update installer or something like that if I remember right.

We have investigated the update failure on Mac. For Mac users, if update failed the first time, we would suggest following the steps mentioned below before updating the patch again. - Launch Extension Manager CS5 and check whether the AIR Export Extension has been uninstalled from your machine. - If so, please reinstall this extension /Library/Application Support/Adobe/Fireworks CS5/Preinstall/REMOVED/AIR Export using Extension Manager CS5 - Try updating the patch again.

Adobe AIR Extension for Fireworks ver. 2.0.7 is installed; I did what is outlined below and got the message that AIR Extension for Fireworks.mxp conflicts with the already installed AIR Extension for Fireworks (even though the file in the REMOVED folder was named AIR Export.mxp, as described below). Same result: installation failed.

BTW, I have FW on a Windows 7 machine and the update yeseterday went flawlessly, so I know this is a Mac-only problem. Same sentiments. I had to troubleshoot the Dreamweaver update last month with similar error messages.

I followed the first part of yachts999's reply and downloaded the updater from the Adobe site. Then, I moved the AAMUpdater folder at /Library/Application Support/Adobe/AAMUpdater and draged it to the desktop as suggested. However, I did not trash the adobepatchfiles as suggested after finding three different folders in three different directories.

When I clicked on the Fireworks updater, the update worked. Fireworks and all the other CS5 other apps are working as well.

I have AIR Export Extension installed, but nor Adobe Updater, nor the updater downloaded from Adobe's web site worked. I'm on a Mac, latest OS version.

Pri Herur: May I please ask the support guys at Adobe, to not suggest customers to reinstall the whole CS when anything wrong happens? Please understand that this consumes a lot of time, removes custom settings, and if does not eventually solve the issue can be very irritating.

In any case, having to reinstall everything for an installer that does not work does not appear very logical. Maybe a smarter solution can be found? Software based on Sparkle, for example, work like a charm.

Sadly it's not Mac only issue. I have CS5 Design Premium on a Windows 7 Professional, and the installation of the patch fails without a specific error message beside a generic "Something is wrong, try again".

This happens no matter if I use the 'Update...' menu command from any CS5 app, or run the downloaded update manually.

Another source of confusion might be that I use an english language version of the CS5 on a russian language version of the Win7.

Sorry to note that you are facing problems while updating patch for Fireworks. Could you provide the log files associated with the installer, so that we can analyze the issue? The installer logs are available at the following location:

Nevermind, I followed the recommendation to reinstall FW from the original source. In the suite installer I only checked the FW. It took like 8 min to reinstal.

After the reinstallation the 11.0.1 update finally succeeded. All my preferences seems to be intact. I also ran the 'Update...' menu item, and the updater found updates to seemingly all suite products; it all updated successfully.

I could not find a specific log for Fireworks, nor in the /Library/ or in ~/Library/ path. What I could find was an Adobe Setup Error.log.gz file, with the same date and time of the latest effort of updating the app. Please find it in your personal mail.