Late check out
• Check-out between 12:00 hrs to 15:00 hrs - No charge
• Check-out between 15:00 hrs to 18:00 hrs - Half day charge
• Check-out after 18:00 hrs - Full charge
• Check-out for Goa and Mahableshwar between 11:00 hrs to 13:00 hrs - Half day charge
• Check-out for Goa and Mahableshwar between 11:00 hrs to 13:00 hrs - Full day charge

Cancellation policy:
• Cancellation received 72* hours or more prior to arrival time - No charge (*As per Hotel Policy)
• Cancellation received between 0-72 hours of arrival time - 100% charge on first night

No Show policy:
In-case of No Show - 100% charge on the first night will be applicable

What are the documents that are required during check-in?

You are safe with Keys Hotels. At the time of check-in, Indian nationals have to present an ID proof (driving licence/pan card/voter id). Foreign nationals have to present their valid passport and visa details prior to arrival to ensure express check-in.

Are you present across India? Can you give me the details of your hotel range across India?

Are there safes in the room?

What does your room look like?

View our hotel and room images before booking on the respective hotel pages. Still want more? Check out our gallery.

How many people can stay in a room?

Children below 5 years are allowed to share the room with two adults without charge. Extra bed for an adult will be provided at a nominal charge. For children below 3 years, we can provide a crib on request (subject to availability). Children in the age group of 6-12 years will be charged at a nominal charge. Children above the age of 12 years will be charged an adult rate.

Are your rooms non-smoking?

Keys Hotels offer both smoking and non-smoking rooms on availability and request.

What extra service that makes this hotel so different?

We offer our homemade speciality,“Ghar ka Swaad” food offering at Keys Café. We have “Women Traveller Special” amenities like women-friendly rooms with video phones. “Breakfast on the go” so that you don’t go hungry while you travel to work.

The other amenities include key card operated guest elevators, CCTV coverage in public areas, laundry services and airport/office pick and drop facilities at selected hotels and more.

Can I avail of any special offers at Keys Hotels?

Yes, we do have special offers. Login on to Keys Hotels and register your email address to view regular updates on offers and deals.

Can you share some of your accolades and awards?

Berggruen Hotels was voted as the No. 1 hotel for customer service in the family hotel category by TripAdvisor. Another milestone was being recognised at ‘Mumbai Hot 50 Awards by Paul Writer’, twice in a row for year 2014 and 2015 for practices like best innovative concept in limited service hotels and quality of service, design and decoration. Our initiatives were further appreciated by the ‘Training Initiative Awards’, a part of ‘The Chief Learning Officer’s Summit’ held every year, which presents the latest offerings in the field of learning and development to key decision makers of training and development across industries. Click here to see our achievements.

How do I cancel my hotel booking?

For cancellation, please call us toll free on
1800 209 2299 for further details.

Could I book a room for someone else?

You can. You just need to ensure that your guest is carrying all the required identity proof documents for verification when they reach the hotel.

Are extra services at Keys Hotels paid or free?

If the additional amenities & services are not part of the package / deal then the guest would need to pay the extra charges for additional amenities & services.

Late check out
• Check-out between 12:00 hrs to 15:00 hrs - No charge
• Check-out between 15:00 hrs to 18:00 hrs - Half day charge
• Check-out after 18:00 hrs - Full charge
• Check-out for Goa and Mahableshwar between 11:00 hrs to 13:00 hrs - Half day charge
• Check-out for Goa and Mahableshwar between 11:00 hrs to 13:00 hrs - Full day charge

Cancellation policy:
• Cancellation received 72* hours or more prior to arrival time - No charge (*As per Hotel Policy)
• Cancellation received between 0-72 hours of arrival time - 100% charge on first night

No Show policy:
In-case of No Show - 100% charge on the first night will be applicable

What are the documents that are required during check-in?

You are safe with Keys Hotels. At the time of check-in, Indian nationals have to present an ID proof (driving licence/pan card/voter id). Foreign nationals have to present their valid passport and visa details prior to arrival to ensure express check-in.

Are you present across India? Can you give me the details of your hotel range across India?

Are there safes in the room?

What does your room look like?

View our hotel and room images before booking on the respective hotel pages. Still want more? Check out our gallery.

How many people can stay in a room?

Children below 5 years are allowed to share the room with two adults without charge. Extra bed for an adult will be provided at a nominal charge. For children below 3 years, we can provide a crib on request (subject to availability). Children in the age group of 6-12 years will be charged at a nominal charge. Children above the age of 12 years will be charged an adult rate.

Are your rooms non-smoking?

Keys Hotels offer both smoking and non-smoking rooms on availability and request.

What extra service that makes this hotel so different?

We offer our homemade speciality,“Ghar ka Swaad” food offering at Keys Café. We have “Women Traveller Special” amenities like women-friendly rooms with video phones. “Breakfast on the go” so that you don’t go hungry while you travel to work.

The other amenities include key card operated guest elevators, CCTV coverage in public areas, laundry services and airport/office pick and drop facilities at selected hotels and more.

Can I avail of any special offers at Keys Hotels?

Yes, we do have special offers. Login on to Keys Hotels and register your email address to view regular updates on offers and deals.

Can you share some of your accolades and awards?

Berggruen Hotels was voted as the No. 1 hotel for customer service in the family hotel category by TripAdvisor. Another milestone was being recognised at ‘Mumbai Hot 50 Awards by Paul Writer’, twice in a row for year 2014 and 2015 for practices like best innovative concept in limited service hotels and quality of service, design and decoration. Our initiatives were further appreciated by the ‘Training Initiative Awards’, a part of ‘The Chief Learning Officer’s Summit’ held every year, which presents the latest offerings in the field of learning and development to key decision makers of training and development across industries. Click here to see our achievements.

How do I cancel my hotel booking?

For cancellation, please call us toll free on
1800 209 2299 for further details.

Could I book a room for someone else?

You can. You just need to ensure that your guest is carrying all the required identity proof documents for verification when they reach the hotel.

Are extra services at Keys Hotels paid or free?

If the additional amenities & services are not part of the package / deal then the guest would need to pay the extra charges for additional amenities & services.