Staff MemberRescue Squad

If you are using the mobile hotspot feature on trial basis you MUST call in on May 17th to cancel. I was told by a csr when I went to sign up for the plan, that they would have auto billed me for the service for activating the feature during the trial period. I discussed with him the backlash that would ensue if they charged people after may 17 for mobile hotspot that they did not use because they did not call in to cancel. So that you are not surprised by a bill make sure you do that.

If you are using the mobile hotspot feature on trial basis you MUST call in on May 17th to cancel. I was told by a csr when I went to sign up for the plan, that they would have auto billed me for the service for activating the feature during the trial period. I discussed with him the backlash that would ensue if they charged people after may 17 for mobile hotspot that they did not use because they did not call in to cancel. So that you are not surprised by a bill make sure you do that.

sent from droidforums app

Click to expand...

I got different information from the rep I spoke with. She indicated you would need to call if you wished to continue service. She also indicated that the price would be going up to $30 a month. On the bright side, she said that you would be able to add and remove the feature as needed online, and it would be prorated, which would work out well for me as I only tether a few days a month.

I want to believe that the rep that sold me my phone told me that I too had to call in to continue the service, but I have a hard time accepting that because I explained to her that the mobile hotspot was free until the May 15.

I'm going to call and make sure they remove the serivce on the May 14.

I'm sure that Verizon doesn't want a repeat of what happened with all the reimbursements they had to issue for the unauthorized data charges that surrounded multimedia phones. If I'm remembering correctly, the result of all those upset customers combined with reimbursements is what led Verizon to make $9.99 data plans mandatory for multimedia phones.

Theme DeveloperPremium Member

I'm sure that Verizon doesn't want a repeat of what happened with all the reimbursements they had to issue for the unauthorized data charges that surrounded multimedia phones. If I'm remembering correctly, the result of all those upset customers combined with reimbursements is what led Verizon to make $9.99 data plans mandatory for multimedia phones.

Click to expand...

That's what made them do away with the required plan actually. I wouldn't be a bit surprised if you have to call to unsubscribe from the feature, you had to when they gave you 30 days of VZ Navigator for free.

If it was misinformation then I got it from the csr. But If another csr is telling you something different then I will call again on monday.

Click to expand...

Unfortunately different reps are going to tell us different things because not everyone is on the same page. It happens almost every time I have a issue and the first csr I talk to can't solve the problem. So I call back again get a different csr and usually different results.