The Official Blog for TeleVox Solutions

The Official Blog for TeleVox Solutions

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According to a May 2013 study by the Pew Research Center, 15% of American adults do not use the Internet or email. Are you surprised by this number? Higher or lower than you thought?

Obviously since you’re reading a blog, you’re not in this group. But because it’s become such an important avenue for patient engagement, it’s important for you to know why that 15% of the population isn’t involved in online activity.…

Editor’s Note: The following is a guest post published by permission of its author.

There are many factors that contribute to a website’s success in the world of SEO. Whether it’s creating a successful social media campaign or optimizing a site’s content regularly, we are always looking for new ways to elevate our clients’ presence online.…

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

Consumers are currently living in an age revolutionized by digital communication.…

In a recent Healthy World report, it was found that 55% of healthcare practices don’t communicate with patients in between visits to provide care. But 80% of healthcare professionals agree that with the proper motivation and coaching, the majority of their patients will take the necessary steps to become healthy – following treatment plans, attending their scheduled appointments, etc.…

Over the years, we’ve seen some extremely powerful messages that illustrate the negative effects of a continued smoking habit. We all know smoking is detrimental to smokers’ personal health as well as the friends, family and colleagues that spend time around smokers as they light up.

What HASN’T been seen too often is messaging that reinforces the many positives of quitting a smoking habit.…

NOTE: The following is an excerpt from TeleVox’s Healthy World report, “Technology Beyond the Exam Room”, which illustrates that as digital technology becomes increasingly ubiquitous in American culture, a higher prevalence of its usage should be expected within our healthcare system. Download it HERE!

When selecting a doctor, a number of thoughts run through a patient’s mind.…

Some of you may have recently seen this article in your social networks – it already had over 63,000 Facebook shares within a day of being published! The piece is titled “The Habits of Supremely Happy People”, and while it’s too long to post in full here, we encourage you to click HERE and read through it at huffingtonpost.com.…

Why all caps for the word “COPE”? Well, it’s an acronym for four best practices in how you can drive payments from your past due patients without risking the long-term relationships you’ve worked so hard to build.

Are you putting any or all of these concepts to work for your practice?…

It’s inevitable. Despite the best intentions of a busy practice, some callers will have to be placed on hold. Though it is an inconvenience, it is possible for patients to have a positive experience while waiting to speak with your office. Just think about how on-hold time can be leveraged to benefit your practice.…

As September rolls on, we’re working with many practices who are timing patient engagement efforts to coincide with larger national Breast Cancer Awareness Month campaigns in October. Are you planning communications to your patients this fall to encourage preventive exams or simply share health tips?

If so, here are three recommendations to help you leverage the awareness created by the highly-visible national campaigns.…

West Corporation (Nasdaq:WSTC) is a global provider of technology-enabled communication services. West helps manage or support essential enterprise communications with services that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.