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It's really painful how stupid customers can be...
Most people who don't work in a helpdesk, they think its really funny... but its not.... Originally it is.... but after a while, it really starts to be quite a drain...

Explaining that the monitor is not the CPU..
Trying to get them to right click on my computer..
Asking them to type in something...
All these amazingly simple things, when repeated 500 times, causes your brain to melt.... And that's only supporting basic things...
when you get into more involved support, you can literally go crazy just listening to the people whinge about how this doesn't work, and its all your fault or telling you that they've done something that, no matter how you look at it, would place them as runners up in the Darwin Awards.....
Yes, I admit it.. it's my fault that you keep your red hat server next to the deep fryer, and its causing the PC to overheat...
Yes, its my fault that the cables for all your registers are faulty, I should've known that you would've been stupid enough to squash the cables under the registers....

Oh, its our fault that your reports aren't working??? Our shitty software...
Strange, when did you get this order of -500 boxes in....

To fix it, all you have to do is run this.... no, I'll spell it for you... what does that say... Command not found.. did you type it how I asked you to?? Yes.. okay, read it to me.... WHAT?!? That's nothing like what I told you to type!!!! ARHGHHHHHH!!!!

-Disclaimer-
I'm having a bad day.

-Matty_Cross
\"Isn\'t sanity just a one trick pony anyway? I mean, all you get is one trick. Rational Thinking.
But when you\'re good and crazy, hehe, the skies the limit!!\"

Second one was where someone called and said their computer isn't working somehow and suspected that it might be because of his new GeForce-video card because their house is so old and the video card eats a lot of power and because the house is old the electricity system is old and it might not be able to run the card.
Yeah, how could they know 100 years ago that we are going to have *this* powerful video cards...

We have school teachers telling our kids that the Monitor is the CPU and the System Case/Tower is the Hard-drive/CD-ROM.. What hope for our kids?

A local primary school has an average of 1 workstation per 5 to 8 students.. great hey..
Same school, the childeren who have computers at home are expected to allow the "less fortunate" to use the schools computers.. two students were failed by the IT teacher because both couldn't use IE 5 successfuly.. one used Netscape at home the other Mozilla ... The teacher was asked to sit the same test using Opera, then Mozilla HE failed..
and what has this to do with tech support... This teacher rang me on the first day of school in 2000 (late January in Aus) he needed help fixing the damage the Y2K bug had caused a couple of computers... CMOS Batterys had failed over the holidays...

Talking to a customer about Digital Still Camera's.. his enquiry about cost and battery life and ease of use.. I chirped in with convienience and ability to share images with friends and relitives over the internet, or on cd..
His closing question.. And where do you get the Memory cards developed?

Cheers

"Consumer technology now exceeds the average persons ability to comprehend how to use it..give up hope of them being able to understand how it works." - Me http://www.cybercrypt.co.nr