Support

ATD prides itself on trained technical personnel.

From your phone call consultation to the on-site technician, we provide some of the most knowledgeable staff in the field.

This expertise is backed by our Maintenance Agreement Coverage Contract, which offers support 10 hours a day, 5 days a week—that’s 50 hours of premium service, Monday through Friday.

We also offer a money-back guarantee and 60 day termination clause. Choosing to commit to a Maintenance Agreement will ensure the quality and value of your system for years to come. Additional contract benefits include:

Auto email service reporting

Discounted labor rate

Bi-annual preventive maintenance service calls

Site survey performed including an evaluation on the environmental conditions

Replacement of damaged handset cords and mounting cords

Bi-annual cleaning and disinfecting all station equipment as required

Any major malfunctions will be responded to within four hours (typically, our response time is less than two hours)

Responsive and efficient, ATD’s on-site service and repair is of the highest quality. We are proud to guarantee a quick technician response time, as well as the most professional and prepared service.

For Moves, Adds, and Changes (MAC): Job will be completed within 3 - 5 business days

For Minor Service Calls: Job will be completed within 24 - 48 hours

For Major Service Calls: The issue will be addressed within four hours (however, average response time is two hours)

Note that our in-office dispatch software will track all phone calls, requests, and service work from the moment you call in to the moment the technician completes the job. This is just one of the ways ATD shows our commitment to fairness.

Phone SupportOur call center personnel are trained to help troubleshoot most phone service issues and to diagnose the appropriate level of concern. We will triage your specific voice and data communication need in order to prioritize the urgency of your request.

Then your call will be escalated to the highest level according to its urgency.

The call center is open from 8am until 5pm CST, with emergency service offered 24 hours a day, 7 days a week.