If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 16
reviewers.

Rated 3 out of 5 by Bluetoblue The finish on the blue is disappointing.
If the finish all over was like the bottom of the lamp, it would be perfect. Most of the lamp's finish on the one I received is see through. I will be returning it for that reason.
March 30, 2016

Rated 5 out of 5 by GLCM5 I love these lamps!
I have been looking for lamps for my family room for months. I kept coming back to these amber lamps. My family room is decorated in reds . The lamps arrived today and I love them! They were packed perfectly and the colors are wonderful. The base of the lamp shimmers, but not in a mercury glass way- very subtle. The colors highlight my red sofas just right. I thought I might have to buy other shades, but no, these are lovely.
As usual, Ballards come through in every way!
December 3, 2015

Rated 5 out of 5 by LuvKitties Beautiful rustic lamp!
I love this lamp! It works perfectly in my rustic/cottage/European influenced décor. The lamp has a slight iridescence to it (I got the amber color) and has a slightly bumpy surface texture which adds to it's appeal. The light, with the couture tapered drum shade casts a lovely soft light in my living room. Exactly what I was looking for!
August 14, 2015

Rated 5 out of 5 by Coti Beautiful.
This lamp is absolutely beautiful. It is prettier than in the catalog and looks like it is a lot more expensive than it actually was. Love it!
May 29, 2015

The graceful vase shape of our Fiona Lamp is made of translucent
colored glass, allowing the stem and your room's background to become part of the design. A clear acrylic crystal base and polished silver fittings enhance the stylish look. ...