We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.

By Post
Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Product Description
Louise will lend preppy polish to on-duty outfits.
This sleekly silhouetted blazer is outfitted in a rich toffee hue and punctuated by black edging and luxurious enamel buttons. Layer it over an all-black ensemble at the office, or with ...

Product Description
An elegant double-breasted coat, ideal for trans-seasonal weather
and beyond. The timeless black shade makes this a wardrobe workhorse, wear over tailored style for the office, or pair with jeans for the weekend. The masculine inspired silhouette is trend-led ...