RE: Avaya IP Office - Voicemail code won't save

Complexity: Default = On When selected, the following complexity rules are applied to new mailbox passwords: · No forward (eg. 1234) or reverse (4321) sequence of numbers. · No repeated digits (eg. 1111). · No match to the extension number.

RE: Avaya IP Office - Voicemail code won't save

It sounds like someone else has manager open and keeps overriding the pin changes, had this happen years ago when I first started to install IPO. I left the manager open during an install and the users were changing their passwords I would save a change and then they would say their pin disappeared. Check if someone else has manager.
Mike

RE: Avaya IP Office - Voicemail code won't save

pated66 - My issue is different. When the PIN doesn't meet the complexity requirements, the phone system (phone?) won't accept the password and makes the user enter in a new PIN. This happens even in the problem scenario I am having.

teletechman - I thought something similar too at first, so I made sure I was out of the Manager app before trying to create PINs. Our company only has one Manager installation - installed on the server. Trying to open a second instance of Manager under a different profile is not allowed by the Manager. To be on the safe side, I've restarted the server and the PBX to no avail.

Does anybody know of a way to trace or capture the communication between the PBX and the Manager?

RE: Avaya IP Office - Voicemail code won't save

The reason I ask is I recently had a client that had 4-5 users (out of 50) that could no longer log into their mailboxes. When entering their password it would just hang (silence). They had vmpro and intuity mode. I ended up having to go into the VM folder and deleting their Account, restart vmpro, and then they could access their mailbox again.

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