Role:
*You will be involved in solving technical query & Trouble shooting.
*Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
*Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
*Assist in End to End Problem, Change and Incident Management.Skills Required: Technical Support Associate
*Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
*Should have proven knowledge of operating systems like Windows.
*Proven communication Skills to be able to effectively communicate with customers over Phone / email.
*Knowledge on Mail clients like Lotus and MS Outlook.
*Good Communication Skills