Cleaning

FAQs

How often will you call to clean my windows?

We will of course keep to the agreed schedule, normally every 4, 6 or 8 weeks. Occasionally bad weather can delay us for a day or so, but rarely longer. Bank Holidays too can delay us, however we have a reputation for a regular, reliable service. It is a founding principle of the business.

How will you know when I have called?

If you are out when I call I will leave a slip stating that ‘Your windows have been cleaned today’.

How do you ask for payment?

We offer a wide range of payment options. Please pay us when we clean your windows if you are in at the time – cash or cheque is fine. If you will be out when we clean for you we would appreciate it if we could arrange for you to pay us using electronic banking – one click payment is easy to set up and once done – it’s quick and easy to pay us. Please ask for our bank details. When you pay us simply use your address as a reference. Alternatives to cash or cheque on the day of the clean and electronic banking are PayPal and standing order. If no arrangements have been made in advance we’ll leave a SAE for you to return payments to us – remember to enclose the slip so we know who payment is from. We ask for payment to be made within 21 days and in accordance with individual agreements for commercial customers. If you are going to be away then let us know that your payment will be late. If any problems are likely then just let us know. If payment has not been made we reserve the right to suspend services until arrears have been paid in full. We reserve the right to levy a late payment charge of £2.50 or 10% of the outstanding bill, whichever is the greater, for each month or part thereof that outstanding debts remain unpaid, together with the right to take legal action to recover such debts.

How much do you charge?

Each property is different. The cost for cleaning your windows will be dependent on a number of factors including the number of windows, difficulty of access, hard to reach windows, type of windows and frequency of clean. For an approximate cost try our online Quote Calculator.

How often will you review your prices?

Our price will be reviewed annually in line with inflation and changes to business overheads. Since starting the business in 2009 changes have been made only every 2 or more years and we aim to try to keep to this schedule.

What happens when it rains?

We will generally continue cleaning in light rain in order to provide you with a regular and reliable service. If it is raining heavily or very windy then we will not clean for health and safety reasons.

What happens if I am not happy with the way you have cleaned my windows?

We will, in all cases, come back free of charge to fix the problem. This guarantee is conditional on any request being made within 24 hours of our clean being delivered.

I have an existing window cleaner but recently he has stopped coming. How reliable are you?

A founding principle of the business is our reliability. We recognise there is nothing more frustrating than expecting a regular service and not getting one and our reputation speaks for itself with all work coming from word of mouth recommendations.

I have heard that window cleaners are moving on to new methods of cleaning windows using water-fed poles and pure water. What cleaning methods do you use?

We predominantly use water-fed poles, quickly becoming the industry standard for responsible, professional window cleaners, however we also use traditional cleaning techniques where the job requires it. Please see our page on “Water-Fed Poles and Pure Water Window Cleaning” on this website for further information.

I live in a 3-storey town house and I have one window above a conservatory which my current window cleaner cannot reach. How do you reach such difficult to access windows?

Using a water-fed extendable pole we can usually reach previously dangerous and/or difficult aspects of your property including sky-lights and Velux windows. Some windows may only be accessed properly from a ladder which we will still do, using appropriate ladder stability devices, however, we always keep health and safety requirements in mind and will not work in dangerous situations.