Orders

We accept the following: Visa, Mastercard, American Express credit and debit cards. You can also pay via PayPal. All prices on our site are states in United States dollars (USD).

I need my order urgently. What should I do?

We offer 1-2 business day delivery to all 50 contiguous states for an additional fee of $20.

We offer 3-hour delivery for orders within Manhattan and parts of Brooklyn. This option is live on our site for orders placed between 9am-3pm on weekdays. To qualify for this option, please enter in your delivery suburb and if is within our courier service range, you will be able to select the option at checkout.

What should I do if something is wrong with my order?

If you see any information on your order confirmation that is incorrect, please feel free to email us at [email protected]m so that we can update the information prior to dispatching your order to you.

If you received the wrong item, or if something is missing from your order, we are so sorry and this is completely our fault. Please email us straight away at [email protected] and we will sort it out for you as a matter of urgency.

Items that are on pre-order will be dispatched from the dates specified in the product description. This is not a delivery date, so if you have any questions relating to the delivery process please feel free to email [email protected].

If your order contains any items that are on pre-order, we will only be able to dispatch your order until all of the items are ready to go. If you require an in-stock product sooner, please feel free to place a separate order.

Do you offer discounts on your products?

We don't offer discounts on our products, but if you are a new customer sign up to our newsletter to receive 10% off your first purchase.

If you are interested in a bulk corporate order please contact us at [email protected] and one of our team members will be able to assist.

Payment Security

We take credit card security very seriously. All transactions on this website are processed using Braintree, a secure online payment gateway that encrypts your card details in a secure host environment. You can see the transaction is secure if you see a key lock on your web browser.

Website Security

TDE ensures that all information collected will be safely and securely stored. Our website uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. You can see that SSL is enabled if there is padlock at the top of your browser.