Posizione

Titolo

INTERNATIONAL CUSTOMER SERVICE MANAGER - NAPOLI

Descrizione

Job Description:
The key challenge of this manager is to bring a very professional commercial service to a diversity of accounts, agents and distributors managing essentially all orders and deliveries.
The key responsibilities of this profile are:
– Establish a relationship of trust with all agents, distributors and direct accounts;
– Monitor all accounts into the Microsoft Navision system;
– Prepare all sales tools;
– Assist in the preparation of sales meetings;
– Inform agents, distributors and direct accounts about service policies;
– Process all orders, shipments and deliveries;
– Inform all trade partners about product specifics and availability to sell;
– Process Sample and POP orders;
– Monitor very carefully all “vendor agreements” received from key accounts;
– Handle all claims and returns;
– Anticipate problem issues and manage them;
– Assist credit department in collecting funds when accounts are past-due;
– Organize internal reporting;
– Communicate and work on all matters of interest to other departments.
The Candidate:
You are familiar with the way an Export Customer Service department works, and you have many years of experience in a similar position. If so, offers you the opportunity to join a dynamic mid-size company..
Besides your experience in working in a sales / customer service environment:
– you have an excellent control of the English language;
– it would be appreciated if you also had a good control of the German language;
– you are very comfortable with computers in particular with Microsoft packages;
– you are familiar with export logistics;
– you are detail-oriented and very analytical;
– you are team-oriented;
– you feel comfortable in an international setting;
and, it would be appreciated:
– if you were already familiar with Microsoft Navision software, and
– if your prior experience had been in the clothing industry.
Candidates can submit their curriculum in Word format at: csm@adamiassociati.com