We sell a range of products that can come in a variety of cosmetic conditions, but don’t fret, it’s as easy as A, B, C. Let’s take a look...

A Grade: Good Condition. System has passed testing for key and essential functions.
A Grade items will have only minor surface blemishes that can be seen but not felt. These blemishes will be less than 3” long. Screens will not have any visible marks or blemishes.

B Grade: Blemished. System has passed testing for key and essential functions.
B Grade items will have minor wear and will have more obvious blemishes than our A Grade products. You may find dents of ½” diameter or less, small areas of discoloration from removed tags and stickers, and scratches that are no more than 3” long but may have removed a bit of paint and might be able to be felt with your finger. Any keys, track pads, and mouse buttons may have some wear and shine. Screens may have minor surface blemishes that can be seen when the display is off (For example, screens could have small scuffs, other minor marks less than ¼” long, and keyboard rubs on laptop screens). B Grade units are offered at a higher discount than A Grade items.

C Grade: Scratch and Dent. System has passed testing for key and essential functions.
C Grade items will show wear, as well as having more and/or larger dents, discoloration, and scratches, and can also have minor to moderate cracks (up to ½” long). Any latches or hinges may be damaged or broken, and there may be missing or damaged plastic panels, bezels, and covers. Surface blemishes on screens may be larger and more plentiful than those found on Grade B items, and there may also be up to five dead or stuck pixels when the display is on. C Grade units enjoy a deeper discount than B Grade items.

All items offered for sale at ArrowDirect.com have gone through an intensive inspection and repair process and are professionally refurbished. Photos are stock images and are not the actual items being offered. Supplies are limited to stock on hand. Pricing, specifications, and availability of products are subject to change without notice. We reserve the right to cancel any order for any reason, including but not limited to incorrectly priced items or items that fail our pre-shipment audit and verification inspection. Special offers may not necessarily be combined or stacked (ie sales and coupon codes) at our discretion. Current or future sales and discounts cannot be applied to previous orders. Taxes, shipping and restocking fees, if applicable, are extra and vary based on location and other considerations. Questions? Email us: support@arrowdirect.com