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Shahid, Technician

Category: TV

Satisfied Customers: 9465

Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech

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I have a Samsung TV, model LN32B650. The remote has stopped

Customer Question

Hi. I have a Samsung TV, model LN32B650. The remote has stopped accepting instructions to change tv channels - when I press it, it only changes the underlying cable channel from 3 to 4 to 2 and back again. It works to turn the tv on and off, and the volume will adjust, but I am stuck watching Channel 5! I've replaced the batteries. Also the universal remote is not working but I assume that when the Samsung remote is fixed the universal will work too. Thanks!

You need to elaborate. If you're using a Comcast box- then you will use the Comcast remote to change channels. Not the Samsung remote. Please tell me when this issue occurred, and if you are saying that it worked before with THIS box?

Right that is correct. What I need to know is IF the box was working on this TV before or if it's the first time setting it up. Reason being is if it's a first time setup you need to run a channel scan. Please let me know.

Hello, my name is***** be happy to assist you.Please allow me to ask you a few questions to diagnose the problem.- What type of connecting wire runs between cable box and TV and where it plugged into TV, please read the label where that wire goes into TV?Thanks.