Every Dr. Koffer briefcase, duffel bag, shoulder bag, computer bag, wallet or other leather accessory is backed by our commitment to quality and customer satisfaction. We will gladly exchange, repair or issue some form of credit for any merchandise returned to us that exhibits defects in material or workmanship within two years of the date of purchase. Dr. Koffer is not responsible for product damage due to excessive wear and tear or mistreatment. For more information, contact Dr. Koffer Customer Service.