FAQs

We are getting orders out the same day or the next depending on the time they come in! Order away! We will get them out as soon as possible.

We try to ship the next day, however shipping can vary with demand. It may take up to 2 business days before it's shipped. Current orders are getting out in an average of 24 hours from time of purchase, however in times of high demand shipping times can take up to the 2 busness days. We are working hard to make you happy (and nice and warm!) Thanks for your understanding.

-When ordering, please make sure the shipping address entered into checkout is correct. If you're using your paypal account, please look over the shipping address to make sure it's current. We will ship to the address that is listed on the order.

-International orders:Economy international shipping through USPS is only tracked to the city it departs the United States. If it looks like your order is stuck in LA, it's not, that's just the last place it was departing the United States. Packages are not tracked after leaving the US borders! Shipping times vary quite a bit from country to country, and at times they will hold the package at the local post office for customs. Please be patient when ordering internationally. We will provide proof the package has been shipped, however we can not be resposible if your country does not deliver, charges customs and other fees, or just plain looses your packages . By ordering internationally, you assume responsiblity for your country's postal system and will not dispute with paypal when we provide proof of shipping.

Q:Is your checkout Secure?

A:Yes indeed it is! When checking out, click on the padlock on the cart to verify that you are in a SSL secure checkout. The web address you'll see when checking out will say something to the effect of "Big Commerce" which is the platform we use, so be rest assured your information is safe, and will not be visible to anyone else. Even we don't see any credit card numbers! We leave that up to the processor, only your name, address, and phone number if provided come to us. We don't give those out to anyone either! Your privacy is very important to us.

Q: Does the beard detach and fold away? A: No, The beard is attached to the hat making it a one piece application. Yes we know, other imitators use velcro or buttons, our experience is velcro and knit are MORTAL enemies! "remember when you got your knit hat stuck in the velcro on your coat? Disaster!" Buttons have proven to press on the head making the hat painful. The sewn on option gives you a nice face hugging fit un-equal to any other!

Q: Can I get it a custom crocheted beard beanie here? A: Yes, all custom colored crocheted beard beanies are sold through the Etsy shop. If there is not a listing to get one, we are trying to catch up with current orders. It will come back when things are more under control. www.taraduff.etsy.com

Q: How to I size my Beard Beanie? A: The small/medium is based off a 22-23" measurement just above the ears and around the forehead. If your head is bigger then 23 then you will need a large/extra large. If you're ordering a gray, blue, or black bearded stocking cap they tend to run just a tad smaller. Better adjust down 1/2 inch. *Note: Snowbearder Jeep Hats runs a bit small, best suited for heads under 23" *The Thinsulate lumberjack hats are the best for large melons! *The Eco2 black, charcoal, and linen work good for most people, but if your noggin is extra large, steer toward a Thinsulate lumberjack.

Q: Are some hats warmer then others? A: YES. The Thinsulate lumberjack beard beanie is made with 40g Thinsulate insulation and is nice and toasty. Also, the lumberjack beards are fuller and somewhat warmer. The rest of the styles do great in bone chilling cold, or your next visit to the slopes.

Q: Do you have a return policy? A: YES! We want you to be totally HAPPY and IN LOVE with your Beard Beanie. If you don't like it for some weird freaky reason, send it back within 30 days of receipt for a full refund. We are proud of our product and stand by it 100%. If there is a flaw, or if something just isn't right, e mail customersupport@beardbeanie.com for a quick resolution.

Q: How long will it take to get my Beard Beanie? A: Please allow up to 2 business days for us to complete and ship your order. After that, domestic shipping in the USA takes 2-5 business days sent via 1st class mail with delivery confirmation included at no extra charge. If we happen to have extra in stock you may see it grace your mail box even sooner. International orders take 8-10 business days to arrive after being shipped. If you are ordering outside of the USA, please remember the local post office may hold your package until applicable taxes or customs fees are paid.

Q: Why do international orders take longer to arrive? A: International orders: Economy international shipping through the USPS is only tracked to the city it departs the United States. If it looks like your order is stuck in LA, it's not, that's just the last place it was departing the United States. Packages are not tracked after leaving the US borders! Shipping times vary quite a bit from country to country, and at times they will hold the package at the local post office for customs. Please be patient when ordering internationally. We will provide proof the package is shipped, we can not be resposible if your country does not deliver, or charges customs and other fees. Normally international orders get to the destination within 10 days after the initial shipment, but depending on the stability of the government in your country, or if the post office just decides to strike that week, it could take longer.

Q: How will the Beard Beanie transform my life?

A: In more ways then you can imagine! Instant awesomeness is just one of the many effects. Who knows, this could be the one thing you've been waiting for all your life! Well, it could be close.