Reviews

I called into the shop today needing help to sort out a few issues with my tablet. For the second time this year I received the help I needed and left feeling very happy with the service. I forgot to ask the name of the young man I interrupted in his cleaning but he was extremely patient and helpful. So good to have this support centre in Sheffield ☺

Margaret Draguisky

Been trying to get my Samsung S7 Edge fixed for around a year now. After battling with 02 for months on end and refusing to pay £210 to fix a damaged LCD display, I was finally told to go here (I hadn't heard of it before hand. It should be the first recommended place to visit to all Samsung users for their products upon purchase). I explained the situation to the man in the Samsung store and he understood immediately that the fault with my phone was due to a manufacturer's fault, And offered to fix it at no cost the same day. About an hour later I went back to pick up a new fixed phone. Couldn't be happier with the service the man provided to me. I won't be sticking with 02 when my contract is over but I will be having another Samsung as my next phone.

Corey Jones

Amazing guys, had a problem with my S8+ not fast charging. Turned out to be dust and muck in the charging port they cleaned it out and checked my phone was up to date. Took them 10 mins and didn't charge. Great service couldn't ask for anything more. Would highly recommend them.

Dean Harris

Excellent service. Went in and got seen to straight away. Friendly women. My phone would not charge. Told me to come back in 2 hours and my phone is all fixed. Life savers!!! Would recommend!!!

Luke a member of staff in Sheffield branch dud an amazing job to reset my phone, he and his team did an awesome job. Thanks ever so much.

daniellaod ukonga

My partner and I went to sort out some problems we had with our Samsung phone and Samsung tablet. Luke was extremely helpful and talked us through what he was doing to sort the problems out. He was so patient and never made us feel mobile phone or tablet illiterate which we definitely are! Everything is working properly now. Thank you Luke for your time and patience! I would thoroughly recommend visiting here if you need any support with Samsung products.

Lynn Di Marciano

I recently contacted the Samsung Stoke store regarding my Galaxy S7 screen which had gone black and could not access anything on the phone, from the fist contact, the staff were very helpful, cheerful and polite. The outcome was I needed a new screen, and this was all arranged and fitted without any problem and was kept up to date all through the process. Calling back to pick my phone up was about an hour or so, and again the staff helped out, and I walked out with my phone as happy as the staff that had greeted me. Once again a very big thank you to everyone at Stoke, keep up the good work.

Andrew Simpson

Just received excellent service at Samsung Sheffield on Commercial Street with phone problems. Very helpful and knowledgeable.

Margaret Rutherford

Fault LCD on screen (S7edge)
Same day 2hr turnaround...screen replacement and a new battery also added as an extra bonus detail on the repair provided.
All carried out under the warranty which had a few weeks to run, with no quibbles and a friendly customer approach outlining all works.
Will be happily using again when and if the need arises as it's an unauthorised shop using genuine parts and not a take your chance repairs shop which I have regretted using in the past.
Nice one and thanks to all involved at Samsung Support Stoke.

Steve Sherwin

Brilliant service and fantastic staff, after experiencing wifi issues with a Samsung handset we were helped by the fantastic customer service from Gabby and Alex, they informed us as to the best backup methods and helped us to ensure it was done correctly, Then they informed us as to the process that was to ensue in the diagnostics and possible repair of the handset, very quick easy and thorough.
Handset left with them at around 10.30am and text to secondary contact number to confirm, then at around 14.30pm text to confirm handset ready for pickup, with motherboard replacement, all sorted, backup now fully restored and all working brilliantly. Many thanks, Cheers

T Merrygold

My phone was dying quickly so took it to the support centre. Greeted and dealt with by a lady with a very professional and knowledgeable manner. Left it there for less than 2 hours. Unfortunately it didn't fix the problem hence the loss of 1 star. Took it back for another repair and this time they fixed it. All done on warranty so free of charge as less than 2 years old. New motherboard and battery required. Would definitely recommend but don't go in at lunch time as they get very busy!

Daniel Riddington-Young

It has a great service and a good quality of work, they give a guild of how we can solve our problem, highly recommend.

Billy Chiu

Called into the Samsung Centre today for advice, Jack from the support team couldn't have been more helpful. He checked a Samsung S7 Edge for me and gave some sound advice, a visit well worth taking and peace of mind for myself. Jack. Once again many thanks Best regards Dave Graham

Dave Graham

All I can say is they go out of their way to make sure your problems are solved! Excellent service and really friendly team as a whole

Jerry Pope

Alex was so helpful, really friendly team and well versed in the knowledge of technology where I’m a complete technophobe.

Lorraine Taylor

Fantastic place. Staff are really polite and very quick service too. Thank you so much.

Emma Gerrity

Luke a member of staff in Sheffield branch did an amazing job to reset my phone, he and his team did an awesome job. Thanks ever so much.

daniellaod ukonga

Just been to have my girlfriend's mobile sorted. Brilliant service by a young man named Jack. Can't thank you enough. Cheers.

Christopher Hague

Wrote me up a report to give to my insurance which was very helpful, then come back to them and they did the repairs for free, couldnt ask for more, very good staff, if only the samsung support staff over the phone was this useful!

Daniel Cottam

I cannot thank Scott enough for fixing my phone. He was so lovely, professional, knowledgeable and friendly. It was touch and go with my phone! He did everything in his power to fix it and save some very precious pictures....... and he did it! Thank you, thank you, thank you. His female colleague was also very lovely and kind. Best service I've had from anyone anywhere for a very long time.

Dawn Shepherd

Having the highly complex problem I presented to the tech guys here, they made easy work of solving all the problems with smooth efficiency and no fuss. The staff here could not be more helpful. Thanks guys.

simon nicholson

Took a Samsung a3 into the shop today the problem was identified quickly and one hour later the motherboard had been replaced and the phone is now working perfectly.
Excellent service would not hesitate to recommend
Cheers Dave Tyler

dave tyler

Owen was brilliant when I visited this store. It was only a quick simple fix but I felt his service was extreamly helpful and he told me what to do in the future to prevent the issue from happening again. Thank you again Owen

James Allsop

My Samsung s8 had a few minor issues which I wanted resolving and Owen was extreamly helpful and sorted my phone out really quickly thankyou so much