Metro Academy

Building and maintaining top class skills and capability is a top priority for the global railway industry.

And this is the very reason for the establishment of the Metro Academy.

With access to unrivalled knowledge of Melbourne’s metropolitan railway and backed by Hong Kong’s MTR, which is arguably the best engineered railway in the world, the Metro Academy offers Australia’s railway workers and contractors access to superior training opportunities.

As a Registered Training Organisation (RTO) delivering both nationally recognised units of competence and purpose built non-accredited training programs, the Metro Academy is well positioned to provide the industry with fit for purpose training solutions.

Rail Industry Worker News & Updates

RIW 24/7 Support

If you have an issue with the RIW APP or your require desktop support or in need of competency validation, please contact 1300 131 194.

If you’re calling to log a fault please ensure your take note of the job number and email this to competencies@metrotrains.com.au so the Metro competency team can monitor the fault progress.

RIW APP Instructions

Access to the RIW APP is limited to those roles who need to check competencies. For Metro this is all Track Force Protection Coordinators and all Project roles. If you hold one of these roles contact Onsite on 1300 777 245 for a username and password, then click on one of the following links to set up your mobile device.

To view the new national roles for Civil Trades, Civil Plant, Around The Track Person and Track & Civil, click here ARA Matrices.These national roles are recognised by all Registered Transport Operators currently using the RIW system.

Metro Academy Services

MTM RIW Competency Management Service

With access to unrivalled knowledge of MTM’s competency requirements and of the Onsite system MTM are offering Victorian railway workers and contracting companies a superior RIW management service.

Our Core Services

We offer a full range of competency management services to assist you in meeting your obligations under the Rail Safety National Law, summary service includes:

Businesses: Our on-site assistance service puts one of our experts into your business to assist with the day-to-day competence management by providing mentoring, training and support; we will help your business reach its full compliance requirement by managing your workforce compliance. We can provide 100% set up and ongoing maintenance of your RIW requirements

Individuals: We offer one on one coaching to help enable you to reach your compliance goals or we can provide 100% set up and ongoing maintenance of your RIW requirements

Our customisable services include

Registering on the RIW system

On boarding of new contractors

Transferring contractors between companies

RIW compliance & role reporting

Expiry reporting

Role selection

Uploading documentation

Training

Gap assessment / Training needs analysis

Notifications & updates

Priority access due to card delays

Site association

Assessment of your contractor role(s)

Identify which competencies are relevant for the required work

Assist with getting you or your employees through any required training with minimal disruption to work.

Fees

Charges will be dependent on levels of support required

Contact Us

If you have any questions relating to this information, please email: competencies@metrotrains.com.au

The Platform is Metro Academy’s new way to search, book and pay for training. During the transition period if you have any queries, please contact Metro Academy via email metroacademy@metrotrains.com.au or telephone 9610 3701.

If you are a first time user to The Platform, please click here to register.