Baggage assistance

All the contacts and everything you need to know should your baggage be delayed, tampered with or lost.
For assistance with your baggage issues when in Italy:
telephone: +39 06 65640
(from landline, VAT incl.: 11.88 cents/min
From mobile rates vary according to the server used)

An Alitalia customer care representative will be in touch with you as soon as possible via the contact information you have provided.

Please remember to include the following documents:

A brief but detailed letter including your mailing address, phone number and Email

Copy of the Property Irregularity Report (P.I.R.) issued by the Lost & Found office

Copy of luggage tag or stub of the baggage ID tag

Copy of your e-ticket(s) and/or boarding card(s)

Copies of relevant receipts of reasonable expenses for necessities purchased while without luggage

If your luggage has not been found and returned to you after 3 days from the time you filed a PIR, send a detailed list of the contents of the delayed bag along with the PIR number and the baggage ID tag to: