An Investigation of Contingent Factors for ES Benefits Realisation

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Abstract

In the last decade, organisations throughout the world have adopted sophisticated Enterprise (or ERP) Systems to help improve their business capabilities. However, research has shown that not all adopters have fully realised the benefits from their Enterprise Systems (ES) investments. The achievement of ES benefits is dependent on organisational factors that are often contingent in nature. This paper investigates how organisational learning, organisational innovation and other contingent factors inherent to ES implementation projects impact ES benefit realisation. It includes a review of literature on factors for ES benefits, analysis and findings of the research that has been accomplished via interviews with ES managers in nine large Australia organisations.