Houston company subject of nationwide complaints

April 18, 2014: More than 50 nationwide customers of a local business are complaining they aren’t getting merchandise purchased through the Sunshine Kitty website, Local 2 Investigates has found. Jace Larson reports.

RYAN KORSGARD WILL BE LIVE FROM BOSTON. CATCH HIS FIRST REPORT SUNDAY RIGHT HERE ON KPRC LOCAL 2. TONIGHT LOCAL 2 INVESTIGATES IS ON THE CASE OF A HOUSTON BUSINESS. CUSTOMERS ACROSS THE NATION SAY THE COMPANY NEVER DELIVERED PROMISED MERCHANDISE. IT'S AN ONLINE RETAILER OFFERING POPULAR ITEMS. INVESTIGATIVE REPORTER JASON HEARD A LOT OF COMPLAINTS SO HE WENT LOOKING TO THE COMPANY FOR ANSWERS. THE WEBSITE CLAIMS THE LATEST IN THE HOTTEST PRODUCTS AT PRICES YOU CAN'T BEAT. THEY ARE OFFERING ELECTRONICS AND OTHER PRODUCTS FOR A GROSSLY REDUCED RATE. FOR INSTANCE, DR. DRAY HEADPHONES, NORMALLY RUN AROUND $200. $49.95. OVER THE PAST MONTH COMPLAINTS FROM CUSTOMERS HAVE BEEN POURING IN. THESE ARE JUST SOME OF THE COMPLAINTS AGAINST THE COMPANY. THE BETTER BUSINESS BUREAU SAYS THEY ARE GETTING BETWEEN TWO AND FOUR COMPLAINTS EVERY SINGLE DAY. IT'S NOT OFTEN YOU HAVE THIS MANY, RIGHT? NO. CUSTOMERS HAVE SIMILAR COMPLAINTS. ITEMS WERE NEVER DELIVERED. I'VE LEFT FOUR VOICE MESSAGES. WE ALSO TRIED TO CONTACT THE COMPANY. THE PHONE NUMBER HAS BEEN DISCONNECTED. USING INTERNET SEARCH ENGINES, LOCAL 2 INVESTIGATES TRACKED DOWN THE NAME OF THE SITE'S REGISTERED OWNER. NO ANSWER, WHEN ONE LOCAL 2 INVESTIGATOR WENT TO ONE OF HER PAST ADDRESSES. I CHECKED OUT ANOTHER ADDRESS. THE WOMAN INSIDE THIS APARTMENT WANTED NOTHING TO DO WITH ME. YOU'RE SURE NO ONE LIVES HERE. I CAN SHOW YOU A PICTURE OF HER. USING A CELL PHONE NUMBER I LEFT ASHLEY A MESSAGE HOPING SHE MIGHT GET TIRED OF US LOOKING FOR HER AND CALL ME BACK. I WANT TO TALK TO YOU ABOUT YOUR COMPANY AND WHAT YOUR CUSTOMERS ARE SAYING ABOUT YOU AND THE FACT THAT THEY ARE NOT GETTING THEIR MERCHANDISE. I'M STILL WAITING FOR MY PHONE TO RING. IN THE SHORT-TERM I'M DOING THE STORY TO WARN YOU, THAT THE BBC WANTS THE SITE SHUT DOWN PERMANENTLY. WE'RE WORKING TO TRY TO GET GO DADDY TO SHUT THE SITE DOWN BECAUSE THERE IS A CONTRACT FOR THEM TO ACTUALLY SELL THOSE HEADPHONES AND POSSIBLY OTHER PRODUCTS AT THE PRICE THAT THEY ARE. WHAT CAN YOU DO? THE BETTER BUSINESS BUREAU ADVISES THAT YOU CALL THE RETURN NUMBER ON THE COMPANY'S WEBSITE BEFORE YOU EVER ORDER THE PRODUCT. ASK THEM. DO THEY ACCEPT RETURNS AND WHAT'S THEIR POLICY IF YOU DON'T GET YOUR ITEM? MANY TIMES, NO ONE WILL ANSWER THAT RETURN NUMBER AND YOU'LL HAVE A HEADS UP THAT YOUR

Comments

The views expressed are not those of this company or its affiliated companies. Please note by clicking on "Post" you acknowledge that you have read the Terms Of Service and the comment you are posting is in compliance with such terms.