R. C.IntelligenceI was impressed by your family sites here.I have my family website up at robert.myheritage.com However, for the life of me, I couldn't figure out how to upload the family tree I created. Other than that I am enjoying the experience here

8 years ago

Rhianna WIntelligenceHi!Thanks for the compliment :)I'll see what I can find out for you about publishing your family tree, k?Cheers

8 years ago

dave acuffhows it goin??hey, all worked out my computer is a moody one...:) thanx for the reply!i think we are in for a "cold" winter here in the southern u.s....hopeing for some snow!!! later dave....

Rhianna Whows it goin??Hi Dave,Life's going by too fast ;) Actually, the winter has brought a refreshing change, some nice rain and chilly breezes make the air clear and crisp. I love that.Smiles )))

8 years ago

R. C.IntelligenceMy family tree website is working wonders today. Thank you (edit 12.23.06)I was just admiring the new Immersive feature on your Warrick site. It is the most exciting addition so far! Happy Holidays to you and yours.

8 years ago

Brooke BachGreetings!Just wanted to say hello! This is your brother's gf. I hope to meet you sometime soon!

8 years ago

Rhianna WIntelligenceHey Rob,Did you have a nice Christmas? Hope so.Glad to hear all is well with your site. The Immersive Tree is great, isn't it? Keep in touch and Happy New Year.:D

8 years ago

Rhianna WGreetings!Hello Brooke!! How are you?Would be more than happy to meet you. When's your next trip to Israel? ;P

8 years ago

Brooke BachGreetings!Actually, I think it would be quite informative to take a trip to Israel! When do you plan to come home next?

8 years ago

Rhianna WGreetings!Don't have anything planned yet.Does Aaron have my email address? Be happy to communicate through email - easier to talk than here. Ask him, or Carla, she'll give it to you.Did you have a nice Christmas and New Year?

8 years ago

lbHiHi Jaiel and thanks for visiting my tree.It was a very nice surprise.all the best,Lucas

8 years ago

coby anne wellingtonNew @ wk gmailMy Darling Belle Jaiel, how I miss you so. New gmail & cell, how do I deliver them to you confidentially? Hope you are well. I imagine you so and we know perception is everything, eh? Let's make an astral play date! ; )All of my love, always.................Auntie Cobalina

8 years ago

Rhianna WNew @ wk gmailWhat a surprise!!! support@myheritage.com will bring your details to me safely :)Can't wait to hear more from you, hope all is well and love you much!

8 years ago

Yaniv efraimGreetings!hi when you come to visit in IL...u are more then welcome to ask for a tour.gilad was a great help to us...i will be happy to serv...you look very nice :-)

8 years ago

R. C.IntelligenceChristmas was just lovely here in Michigan. Thanks The website and my family tree are looking better all the time. I'm looking forward to filling in more of the photos this month. How are the Warricks doing?

8 years ago

Rhianna WWould love to help you!Please address all questions to support@myheritage.com.The support team will be happy to answer any and all questions you may have.Even those concerning deleting profiles :D

8 years ago

Brooke LackeyGreetings!Not anytime soon. =)I'm on myspace if you want to add me as a friend.www.myspace.com/brookelackey nice meeting you.

7 years ago

Steve SpiersWould love to help you!Hey Jaiel, love your name btw, how's it pronounced? I was just wondering how i get the face morph onto my myspace page, i've seen that you've answered this before but i can't get an answer, nothing's loading up.Thanks so much for the help Steve

7 years ago

Pamela Michelle HallCan you help me?I tried going through Support, to no avail, but can you tell me if there is a way to have the same individual only listed once but attached to both sides of the family tree? My sister's daughter married our 2nd or 3rd cousin (once removed), and now they have a baby girl. I am trying to only have the husband and baby show up on the Web Family tree ONE time. Is this possible?

7 years ago

Pueblo de Esplegareshelp ?Hi, Jaiel. I have more or less the same problem that was explained in one of the previous comments...When creating my family tree, via web (not using FTB !! so I cannot use the 'attach' tool that you explain in the section FAQ), I have more than one entry for the same person. For example, a cousin of mine (through my father) is married with a girl, whose mother is a cousin of my mother... Is it possible to 'link' or unify these entries of the same person, in order to have a single entry for her ? Thanks in advance, I wait for your answer, via my site in Myheritage, or via mail: jhsotoca@gmail.com Regards !

7 years ago

Rhianna Whelp ?Hey J!Unfortunately this is one of the limitations of the Online Immersive Family Trees - there is still no way to "Attach" two existing persons in the tree, like it's possible to do in FTB.Hang in there though, because we're working on it. It should be ready in a couple of weeks.In the meantime, you are welcome to use FTB to create your tree and publish - or create a tree in FTB then export a gedcom and upload the gedcom to your site to create an editable tree online.Sorry for the inconvenience - thanks for being patient. :)

7 years ago

Rhianna WWould love to help you!Hey Steve!Did you get the Morph to work? Sorry I didn't answer you earlier - as you see I haven't checked the comments on my profile in a while. Let me know if you need help.

George Manuel SotelloRelationshipsHey J, The support page is very frustrating to get any answers from. So...is there any other relationship status available for people with a partner & with kids out of wedlock? FTB supports it all but whats the point when you upload it and the website only displays married or divorced no matter what options you choose in FTB. I dont want to upset anyone in my family displaying "wrong" information. Thank you

Rhianna WRelationshipsHi George,Thanks for writing. I know the message boards are chaotic right now. We're quite swamped with support requests, especially after the recent changes to the site. We'll be more active on the support boards very soon - promise.Regarding your question: if you have a tree which is editable online, then simply click on the person to bring up his/her details. Next, add the partner and when the edit details window comes up, you should see a little drop down menu that lets you choose the relationship status.It's not as detailed as in FTB, I know. We're currently working on a new version of the online tree that will have much more capability. Does this answer your question? Let me know...

7 years ago

George Manuel SotelloRelationshipsThank you for replying. I guess I dont have an editable tree because I've only uploaded it from FTB. So what's the next step if I can't edit the relationships online and can't have a different status other than married or divorced? Thanks

7 years ago

George Manuel SotelloDelete Site (not family tree)I've read all the files on your support page but there isn't one answer...only customer frustrations of which I share. How do you delete a site membership...not a family tree. I understand the latter part. Deleting a "site" seems to be impossible and it also confuses people who visit my new site. Can you please explain or can you just delete it for me. I have two sites. The titles look similar but one word is different. The title I want to delete is Banuelos Family Web Site (website is spaced). Dont delete the other title using "Website" as one word. If you're still confused of which one to delete...just delete the one that doesn't have a family tree in it. Thanks again.

George Manuel SotelloEditing a family treeI've asked you this before but here it goes again. Since I've used the FTB to build my site (computer just crashed) and cant edit the tree online, are there any plans in the near future to change this to be able to edit online? Thanks for you time and can you answer to my inbox. George

Anthony GallinotoCan you help me repalce a default photo for an individule.
I had put the wrong photo attached to a person.

6 years ago

Andrea OrtaHi, I read the F.A.Q. and your post about deleting accounts. Three months ago I wrote to ask for it, but nothing happened.My problem is that the site mysurname.myheritage.com is not mine!... I don't know how to indicate my page, 'cause what I wrote in June was completey ignored!Please, help me... Andrea

Marek Ohad MüllerShalom Jaiel ! Ma shlomech ??? I saw that You are answering the FAQs, that´s why i´m turning directly to You. Since spring I wrote tons of e-mails to support (and other adresses) with some questions how to solve the problems. But they NEVER answer ! FTB is not very stabile, even if You back up after each step You make, in the moment when something happens (fallout of electricity, failure of system or laptop), the program doesnt work, You have to unistall it, to erase all remaining data, install again etc.... what is worse, the backed up data You cant renew, the database is damaged ...How come ? Worked with other family-tree-programs, it never happened to me before, there was always very easy to renew the data, if necessary, and the database was never damaged ! Asked also support service if there is a way to renew data or to repair the database, but again no answer and no solution. Which means that I have to go again through thousand of pictures with pages of birth/marriage/death registers and again to look for the data ... I guess MyHeritage doen´t expect to make the ZED-packages after each step in the program ???
I also offered (already in the spring) the help with better translation to Czech (and if necessary to Slovak too) language, because there are some serious mistakes and stupidities (comparing to versions in English and Ivrit).
Had even the question, if there is a possibility to add or edit the data alternatively from FTB and even on-line ???
Thank You fo Your time

Lee AaseTell those with the computer crashes and problems it is because they use microsoft windows. If they get LINUX, which is free,they will be without all of those problems. And Shalom Alechem. From Lee A. Aase aaselee@yahoo.com

NITIN SHETHhiWhat is this weekly maintenance about?It's taken over three days now. Unable to access the family tree & the family pages.

Pls advise & do the needful ASAP

Thanks

6 years ago

Brian HedlundHI jaiel: Sorry to bother u here, thought u may be someone who cares! Two nights ago I was adding people to my Hedlund site & went over my basic 500 limit. As u must know no alert is given @ 500 & now I am locked out. This is upseting. I can understand not displaying the people over 500 which is exactly what the update notification says but to lock a person out of their site is bad business.The sad fact is I had been seriously contemplating the update & now have reservations about doing so as i feel myheritage is trying to strong arm me! Please unlock my site as a show of goodwill. I will delete 17 people if need be & within' ten days of the unlock I will make my decision to upgrade or delete my site. MyHeritage should remember one attracts more bees with honey than vinegar. Thanks Brian Hedlund

UnknownHi. Still waiting t hear from someone about the FTB logs. Remember, the select Family Tree pictures keep reverting.

5 years ago

anneth mmbouyeHello i will like to be your new friendi will send my photo to you if you answer methrough my yahoo id at ( anneth4@yahoo.co.uk )

PLEASE ANSWER ME WITH YOUR EMAILL ADDRESS AT ( anneth4@yahoo.co.uk )SO THAT I CAN SEND MY PHOTO TO YOU AND TELL YOU MORE ABOUT ME

4 years ago

Edson Luiz Monteiro MendesHi Jail,
I have the same problem faced by Roberta: to create a second tree based on an existing one. I saw that you know the steps about how to do this, is it possible to send me them?
Thank you in advance
Edson

4 years ago

Sitio Dos LobosJaiel.How to download a Web tree down to my FTB? I have already downloaded the FTB. Thank you. Caio. sitiodoslobos@hotmail.com

Magate1Dear Jaiel, can you help here,
I bought a new computer running windows 7, 64bit and my tree is on my old computer running windows xp.
I want to transfer the tree to my new computer.
I have tried windows easy transfer unsuccessfully, please help.
Fred.

tina karumeHello dear,My name is tina karume, after reading your short profile here i took interest in you, and i really have vital information relating to my life and future that i want to disclose to you, so please reply me with my email address here (karumetina@yahoo.co.uk)where i will be able to write to you to tell you more about me and also send to you my attached photo

UnknownHi! I saw one of your replies to a question about family tree on mac. Me and my mother has a premium account and I have a pc and she has a Mac. She would like to edit, add persons to the tree ect. I would be happy if you can help us do that through the browser like you said in that forum. Kind regards, susan

2 years ago

Rhianna WHi Susan, I changed your tree for you. You can now edit online. One important thing to know - you should stop using Family Tree Builder to edit your tree and only make edits online. If you publish your tree now, it will overwrite the tree you have online and make it non editable again.

2 years ago

douggellRhianna - How do I add a second administrator (in addition to me)?dgellatly@sympatico.ca

2 years ago

Bill KerrHi Rhianna - I need to cancel my premium subscription but have not heard back from my heritage yet - can you help?

2 years ago

Rhianna WHi Bill, I canceled the automatic renewal on your family site subscription. You won't be charged again. Happy Holidays!

2 years ago

Rhianna WHi Douggell - you can add another person as Site Manager by logging into your family site and under the Home tab, selecting Site Members. Find the person in the list you want to promote to Site Manager and click "More". Choose "Promote to Site Manager" to make the person an administrator on your site.

2 years ago

mary diehlI have emailed this site several times. My card was charged $76.18 and I'm asking for a refund. I have received no feedback or help. Obviously this site is not user friendly. I would appreciate a response and a refund. Thank you.
email: marydiehl37@gmail.com
Mary Diehl

Christopher WytrwałHi Rhianna, my premium subscription is up for automatic renewal on January 25, 2013. I would not like for it to be renewed at this time. Could you please stop the automatic renewal, or should it be automatically renewed, I am requesting that the subscription be cancelled for now, and I would want a complete refund of that charge to my credit card. Thanks very much. Chris

2 years ago

Frank ErmisHi. Wonder if you could help me. I have been a member for about a week now.No one will answer me. I would like to cancel and get a refund. My email is frankermis@gmail.com. Thank you.

2 years ago

AMANDA MARJAMAHi, I would like someone from the support team to help me I have been trying to get ahold of the company, countless emails on the community board as well and no response, I would like a refund. I never wanted this service and found out a few days ago I was charged!

2 years ago

Jennifer GableYour company is complete schite! The most fun and useful aspect of your site was the facial recognition/morph/celebrity collage! Mobile apps do not support adding such things to facebook profiles or tumbler, etc. like computer sites do. The fun is in being able to find out who you resemble or who resembles you that is famous, etc. and being able to parade that or share that with friends on social networking sites. There is no reason for you to have taken this function away from the full website. You have lost customers who might have become interested in utilizing the family tree aspect of your site (which I know is the main selling point of your site)... your publicity IS the celebrity look-alike applications. Limiting to only mobile devices is the stupidest move a thriving onling business can make- narrowing it's MAIN publicity resource to a few select mediums. You shouild SINCERELY rethink your business strategy!

2 years ago

marc pleauWhy do that? Why take away the best feature of your damned site? & pop it only mobile device? Your alienating a lot of people. Did you make a huge chunk of money by doing this? Why not have it on both PC & mobile device? Did you sell your soul too? thanks A LOT for nothing.