Help Desk (Tier 1,3)

In order to maximize return on information technology investments and ensure uninterrupted business services offered to your customers as well as internally, every organization requires a skilful and highly responsive support apparatus. Many companies rely on a small group of internal IT personnel; while it is advantageous to have some technical staff on payroll, expanding your IT department to meet emerging demands or satisfy project requirements is neither simple nor cost-effective.

TechVista Systems offers experienced, technically skilled, and high-value support services that encompass a wide range of technology platforms and industry applications, allowing you to plan and execute technology-led projects with the assurance that they will be well-supported at every stage of their lifecycle. Our support team has decades of experience with technology implementation, configuration, and support, which allows them to monitor day-to-day operations, implement preventative safeguards, and take corrective action as and when required. Their extensive training in industry best practices enables them to act decisively and efficiently to minimize risk such as software misconfiguration, equipment malfunctions, or system downtime.

Offshore support for IT infrastructure assets is a key component of TechVista’s value proposition. Our sizeable offshore resource pool is well-versed in current server, network, and security technologies, and is available to assist you around the clock, 365 days a year. By investing in TechVista’s remote support capabilities, you can significantly ease the demands placed on your on-site support personnel and significantly trim operating costs.

For projects that require on-premises specialists, hybrid support models are also available. Hybrid support combines the immediacy of on-site support resources with a large and highly cost-effective remote support pool, offering an optimally-valued blend that addresses your project’s specific needs at an unmatched price point.

TechVista Systems provides a comprehensive range of proactive IT consultation and support services, including infrastructure implementation, datacenter design and deployment, enterprise infrastructure optimization, shared services planning and implementation, information security audits, and 24x7 Tier-1 and Tier-3 infrastructure support. With a team of technology specialists fluent in all major technology platforms, the TechVista team exude the dedication and excellence that make each project a resounding success. Their areas of expertise include the following: