Saturday, October 18, 2014

Ever since Freud made a fetish of what he called free
association, people have concluded that spontaneous communication was
the most authentic.

Say what’s on your mind. Be open, honest and shameless. At
the least, it would rid your mind of mental toxins, thereby opening you for
better communication.

Experience in the workplace tells us—if we did not know
already—that spontaneous speech acts are often counterproductive. No matter
heartfelt it is, no matter how thrilling you find it, no matter how dramatic it sounds, if you say the wrong thing in the wrong way you will damage your prospects for
career advancement.

Of course, some people can say the right thing without
having to think very much about it, but if you are trying to learn how to say
the right thing you will normally have to begin by thinking before you leap.

In truth, the advice will help you in all areas of human
communication. If you are more thoughtful, more respectful of the feelings of
the other person, more judicious with the way you phrase things… you will do
better in the world because you will get along better with others.

"It's
important to be cautious with what you say to your boss, as even the slightest
slip up could make or break your career," says Ryan Kahn, a career coach,
founder of The Hired
Group, and author of "Hired! The Guide for the Recent Grad." "There
are the obvious things to hold back from saying to your boss, but the key is to
dissect the little things in your interactions."

A good
practice is to first pause before blurting out something you might regret and
examine what you're trying to achieve, and the likely reaction you'll get from
your boss.

"If
you think you may regret it, you probably will," she says. "Better to
err on the side of waiting until you can crystallize your thoughts into a more
palatable and professional dialogue."

You should not be thinking that you need to blurt out what
you have on your mind. You should be thinking of what you want to accomplish
and of how best to get there.

What do the experts advise?

Many of the phrases that Smith tells you not to use express
a negative attitude. You should not say that you can’t do what you are being
asked to do. You should not say that it’s not your job or not your area of
expertise. You should not say that the task impossible. You should not say that
you don’t know. And you should never say No.

All of these negative phrases make you appear to be
contradicting your boss and challenging his judgment. It’s not the way to
succeed in business.

For all you know, your boss is testing you. He is trying to
see how well you function when faced with a new and more difficult challenge.
He might be thinking of giving you more responsibility.

Do you still want to question his judgment?

Smith offers a number of other phrases that should never
pass your lips. I recommend that you remove these from your language altogether. Like negativity, they are not
likely to make you friends or influence people.

You should not say: I’ll try.

It implies that you lack confidence and are anticipating
failure.

You should not ask what’s in it for me.

It implies that you are in it for yourself, not for the
greater good of the company.

You should not say that you did your best.

If you failed at your
job, you should, Smith explains, apologize, but should not shift the
blame. If you say that you did your best you are suggesting that the task was
not doable. What you are really saying is that your best was not good enough.

But, if your best was not good enough, then your boss misjudged
you. Do you really want to leave that impression?

Moreover, your goal should be to do the best, not your best.
You should be aiming to do better than everyone else, to be a fierce
competitor, not a whiner who tells the world that his best is inadequate.

Among other pieces of advice: don’t gossip. Don’t bad mouth
other people. It makes it look like you don’t get along with others, do not
work well with others and want to shift the blame.

Nor should you compare yourself to other employees. If you
do, your boss will not think that you are leaning in. He will think that you
are a whiner.