CUSTOMER SUPPORT

Internet sales policy

Urbanfloor is proud to offer affordable wood flooring products of the highest quality with superior customer service. In order to maintain our high standards of both quality products and service, Urbanfloor products are sold exclusively through a network of authorized dealers. For this reason, we are unable to honor warranty claims for products sold over the Internet, nor can we accept returns for any such products.

The Internet is helpful when doing research on companies and their products, however, when it comes time to purchase, nothing can replace one-on-one personal service and professional installation.
When selecting your new floor, please consider more than simply price. Consider also the advice and insight of trained sales people, the quality of professional installation, and the assurance that comes from knowing you have a local dealer as a resource to answer any future questions about your purchase.

Because flooring is a significant investment, we recommend that you take the time to visit your local authorized Urbanfloor retailer for the best possible service experience before, during and after your purchase. Professional installation and service from an authorized Urbanfloor dealer will go a long way toward ensuring the long-term quality of your new floor as well as your satisfaction.

If you have any questions or would like further information, please call 1.866.758.7226 or Click Here to contact us. Thank you for your interest in Urbanfloor.

Rustic and traditional, ash gray to brilliant red, smooth and glossy to distressed and chiseled We offer classic flooring, timeless colors, as well as exotic flooring from around the world to meet your residential flooring needs.

At Urban Floor, we provide a wide variety of flooring for your home. From the ash color of our Abruzzo, to the deep richness of Birch Coffee, you will find a selection of flooring that can revitalize your residential space. Our wood floors are also versatile enough to match the needs of high-traffic areas. You can choose from traditional colors or update your space with exotic flooring. Our exotic flooring collection includes the beautiful Maple Natural, Santos Mahogany, and Brazilian Walnut. Each collection offers a beautiful array of options. Other sites may offer residential flooring, but none is as unique, or of premium-quality, as our exotic flooring. Each collection that Urban Floor offers suits the need of each space, and is as unique as you are.