"Worst experience of my life.."

I have recently been under your care at the General Hospital. I was disgusted at the way I was treated. I was refereed from Leicester Royal Infirmary being told I was going to under-go more tests/ treatment after being in the same pain for 2 years and having no idea where the pain is coming from. I felt very intimidated by the staff, I didn't get told what’s going on and what was meant to be happening. I have undergone scans, x-ray and blood tests. I wasn't satisfied with the support I was given and I was moved to 3 different wards and I was only there 4 days, I don’t know why I didn't have any more searches other than an ultrasound which I was told I was going to have as an outpatient, but then half hour later a porter came to get me to go for it then with no notice, before got discharged the next day with the same medication after being told I could take 5ml every 2 hours plus 2.5ml in between. I was still on the same medication I came in on but with orapmorph more frequently .Doctors basically telling me that I would never find out what’s going on. This is out of order and I am appalled with the way I have been treated. This is getting beyond a joke! I am being passed from pillow to post, I am 17 years old and don’t even know where I stand. They won’t do anymore scans and just tell me that the doctor at the LRI was wrong to say that I was going to have more tests, I am discussed with the treatment I was given. The way I was sent home with the same medication and having them have done next to nothing.

Responses

Dear Tara, Thank you for taking the time to post your comment. We are really sorry to hear about your experience at the General. To enable us to look into your concerns further and improve our service, please could you provide further information, including which department you were treated by and on which wards, to communications@uhl-tr.nhs.uk. Kind regards, Communications team, Leicester's Hospitals