There are more payment methods than ever before. The costs associated with taking payments are also numerous and growing – whether it’s Merchant Service Charges, bad debt, losses, Cash-In-Transit, or related administration costs. Last year, these associated costs rose to £1.23 billion across the retail industry.

Staying ahead of changing purchasing behaviours and technologies while managing the growing transaction costs, is now a core challenge for all UK retailers - big and small.

Our Payments expert, alongside our partners at Trustly, will provide practical advice on how you can assess and take steps to reduce your transaction costs while optimising your payment technologies to meet business needs and customer demands.

Tune in on the 3rd September at 2pm to join discussions on how the delivery of the ‘Good Work Plan’ and recent ECJ rulings will impact the future of work and how technology can empower your workforce to deliver sustainable performance.

In this webinar, with experts from PwC, we will discuss progress with regulatory reform, delve into the complexity of the current legislation and provide practical advice on how to manage risk as the legislation evolves (including the current NMW consultation), all brought to life with a number of case studies.

In a world of increasing digitalisation, where homes, businesses and wider infrastructure are more connected than ever, the impact associated with cyber-attacks is growing.

Cyber threat to business should be taken seriously, The BRC Crime Survey 2019 reported that between 1st April 2017 to 31st March 2018 the combined cost of spending on crime prevention and losses from crime to the industry was £1.9 billion, and although retailers are spending 17% more on cybersecurity than last year, nearly 80% of the retailers surveyed have seen an increase in the number of attacks and/or breaches.

BRC and Lloyds are coming together to support BRC members to understand and manage their financial exposure to potential cyber-attacks.

This webinar will discuss the evolution of the cyber threat and will help prepare retailers on the steps they can take not only to prepare but how to both respond and recover financially and operationally from an attack.

This webcast from the BRC, in association with PwC, will help retailers navigate the complexity of current legislation. It will give practical advice on how to manage risk as the legislation evolves and will bring all this to life with a number of case studies.

The EU Settlement Scheme allows EEA citizens currently resident in the UK, and their family members, to continue living in the UK after the UK leaves the EU. This webinar, delivered in partnership with the Home Office, will provide retail employers:
• with key information about the scheme to support colleagues secure their status and;
• information regarding employers’ right to work obligations.

With our partners at ForgeRock, this webinar will explore how retailers can effectively manage their customers’ identities to optimise the online user journey. Gain an understanding of how and what information you are collecting about your customers online and how you can use this to boost customer loyalty and ultimately growth in your online sales.

Unforeseen events such as terrorist attacks or sudden shifts in weather, can impact on sales and footfall. In the new digital age, the real question is what are retailers doing with this knowledge? How are retail businesses using data that is now readily available to better understand risk?

We will analyse the impact of non-damage events on retailer's revenue and how the use of data can simplify the process of identifying and predicting risk.

Every day billions of pounds worth of goods flows through the United Kingdom on time-critical journeys to distant places around the world. With Brexit looming and uncertainty still on the future scope of trade arrangements between the UK and EU, one thing is clear; technology will play a much bigger role in customs and logistics in the coming decades.

Better integrating new technology into the supply chain will limit the time getting goods in and out of ports and other border entry and exit points and will provide a solution to some of the challenges around higher consumer demand for food and non-food products.

This webinar, with our partners at DP World, will set out the new ways in which technology can help companies transiting goods from the EU and other countries and how to deal with the regulatory and customs challenges that exiting the EU will present from March.

Exploring how retailers can effectively support their staff and maximise workforce productivity as the industry undergoes rapid transformation.

Drawing on the wealth of workforce data collected by the BRC, our experts along with our partners at Kronos will offer insights and practical tips on how we can bring staff on board and embed positive employee experience as a key part of the change process.

The holiday period is a significant time for retailers, with sales anticipated to dramatically increase during what is typically a peak selling season. This webinar will provide a recap looking at how the retail industry fared over Black Friday and Christmas.

With our partners at Qlik, we will be using bespoke data and visualisations to walk you through the highs, the lows and key lessons from this year’s festive season.

After Sunday’s European Council summit, there will be finalised texts on both the UK’s exit arrangements, proposed Brexit transition (in the Withdrawal Agreement), and the signpost of the future trading relationship between the UK and EU (in the Political Declaration).

Our Brexit policy lead William Bain will take you through what is in the new version of the Political Declaration, substantially changed in the last week, and what it could mean for your business in doing trade with the rest of Europe.

We will also provide an outline of how the deal would affect the movement of goods between GB and NI, and the latest Brexit timeline of events and potential next scenarios on approving the deal, no deal, or other options as attention shifts back to Westminster for the critical few weeks ahead.

UK Cabinet Ministers and EU member states are considering the terms of a prospective deal which could be agreed later this month. In this special webinar, the BRC’s Brexit policy advisor William Bain will discuss and take questions on this week’s crucial developments and as the timeline towards a deal or no deal outcome accelerates.

A No Deal Brexit is looking increasingly likely and we now need to prepare for a much sharper rupture from existing rules and trading terms post withdrawal March 2019.

This webinar will enable you to put your questions to and gain insight from our Brexit expert, William Bain, on contingencies retailers may want to develop as we near the exit deadline without a clear deal in place.

It will cover key issues including staffing, transit of goods, customs and regulatory checks processes, taxation and duties, data, regulatory authorisations and permits, and the integrity and efficiency of supply or sourcing chains.

The webinar will discuss the short- and long- term changes retailers can make in their cold supply chain in order to boost their competitive advantage in the transition to the low-carbon economy, and how to address climate change through the development of science-based targets. Speakers will include representatives of the BRC, Emerson and Waitrose.

We know the Board has a key role to play in supporting better cyber-security but with so many pressing and competing issues, how can we raise cyber security up the Board’s agenda?
Richard Holmes, VP Secure Systems Engineering, and Gianni Rino, Global Industry Lead for Retail and Consumer Services at CGI UK, will share their insights, expertise and learning on cyber-security and Board engagement:
•What is the role of the Board in supporting better cyber-security?
•How to cost and communicate cyber risks to Board members
•CGI’s eight boardroom recommendations
•Q&As

The world is changing. FAST. Technological innovation is re-shaping our retail workforce, perhaps more fundamentally and more rapidly than we could ever have imagined. In this webinar we consider what the future workforce could look like and what retailers might consider to keep pace today and get ahead tomorrow.

Productivity in retail is hot right now, but often thought about with a one dimensional, cost savings lens. In fact, better results tend to be achieved when everyone in the value chain has visibility of problems in order to develop collaborative solutions.

Join us for this webinar where BRC and PwC experts discuss the topic, share a client case study in detail and answer your questions.