Work recently replaced my BB Curve with a BB Bold 9650. It came with OS 5 stock. Since they didn't setup Enterprise Activation yet, I decided to upgrade to OS 6. So far everything seems fine, with the exception of one problem: I'm 100% unable to configure the "convenience keys".

What happens: I hit "Options" -> "Convenience Keys". A grey window pops up (with Convenience Keys as the title) and then immediately disappears. I've already rebooted the phone to see if this would clear up the issue, however that didn't work. I also searched the forum to see if anyone else had a problem, but didn't find anything relevant.

Does anyone else have this problem, and if so know of a fix?

Thanks!

southwestcomm

03-15-2011 11:46 PM

Re: Bold 9650 OS 6.0.0.431 - Can't Change Convenience Keys

Don't have that issue with mine.

Punkrulz

03-16-2011 01:04 AM

Re: Bold 9650 OS 6.0.0.431 - Can't Change Convenience Keys

I've just completely reinstalled the OS by downloading the file straight from Verizon and going back over it. It still does the same thing. :(

bpdunsta

04-16-2011 01:24 AM

Re: Bold 9650 OS 6.0.0.431 - Can't Change Convenience Keys

Punkrulz -- did you ever figure this out? I have the exact same issue with 6.0.0.431

linuxknight

04-16-2011 09:44 AM

Quote:

Originally Posted by bpdunsta
(Post 1714848)

Punkrulz -- did you ever figure this out? I have the exact same issue with 6.0.0.431

I recall that issue when I tried that version, I can say with certainty that the convenience keys in version 9650/6.0.0.524 work fine.Posted via BlackBerryForums.com Mobile

DUFFSJD

05-29-2011 10:16 PM

Re: Bold 9650 OS 6.0.0.431 - Can't Change Convenience Keys

did you ever get a resolution on this? My new 9650 (Verizon) has the same problem.

Quote:

Originally Posted by Punkrulz
(Post 1707878)

Hey guys,

Work recently replaced my BB Curve with a BB Bold 9650. It came with OS 5 stock. Since they didn't setup Enterprise Activation yet, I decided to upgrade to OS 6. So far everything seems fine, with the exception of one problem: I'm 100% unable to configure the "convenience keys".

What happens: I hit "Options" -> "Convenience Keys". A grey window pops up (with Convenience Keys as the title) and then immediately disappears. I've already rebooted the phone to see if this would clear up the issue, however that didn't work. I also searched the forum to see if anyone else had a problem, but didn't find anything relevant.

Does anyone else have this problem, and if so know of a fix?

Thanks!

KonTiki

05-30-2011 10:33 AM

Re: Bold 9650 OS 6.0.0.431 - Can't Change Convenience Keys

Verizon has released an official .524 upgrade to that, there is obviously no resolution for the people that have the issue in 431. I had .431 and never had the issue to start with.