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Trapped by contracts and phone payments?

Stuck with your current carrier? T-Mobile can set you free. We’ll pay off your phones or tablets with a trade-in credit and Visa® Prepaid Card when you trade them in–every last cent. Stuck in annual service contracts? We’ve got those covered, too. So why wait? Ditch your carrier and their switching fee today. See requirements.

Say goodbye to old wireless forever—and say hello to The Un-carrier™, because T-Mobile breaks the rules to break you free. That means no more 2-year service contracts. No more overages. No more limits on our network. Join us and see why 1.6 million people have already broken free from their old carrier.

Here's another reason to join T-Mobile. Now, we'll guarantee your rates as long as you're our customer, all without the restrictions of signing a long-term service contract. Here's the best part: Your rates may go down, but they won't go up. We call this approach Un-contract™.

Want to switch to T-Mobile, but you’re trapped because you owe money on your old phones? Not anymore. T-Mobile will pay off your remaining phone payments from your old carrier. Just trade in your devices and we’ll cover your remaining phone payments with a trade-in credit and Visa Prepaid Card when you switch to the Un-carrier.

T-Mobile was the first carrier to do away with annual service contracts. We’re on a mission to help break free the over 100 million Americans stuck in these oppressive contracts. That’s why we’ll pay your Early Termination Fees with a Visa Prepaid Card—to give you the freedom to switch today. And when you do make the switch to The Un-carrier, you’ll never have to sign an annual service contract again.

Switch Carriers FAQ

Examples of eligible device payment plans are Verizon’s EDGE program, AT&T’s NEXT or Sprint’s Easy Pay Program. Please note that other third party financing plans are not covered. T-Mobile will also pay off any device payment balance associated with Sprint’s iPhone for Life plan when you exercise your purchase option under the lease.

Individuals and families who can take advantage of this offer (see above) are eligible for Early Termination Fee (ETF) reimbursement for up to 10 lines. Follow these steps:

Transfer your number(s) online, trade in your phone(s) and tablet(s) online and receive a bill credit based on the market value for your eligible device.

Then, when you receive your final bill listing your ETF amounts, you simply submit it online at switch2tmobile.com, and if you qualify, within 8 weeks you will receive a Visa® Prepaid card covering your ETF amount up to $350 per line. The card is not redeemable for cash and expires in 12 months unless extended by Issuer.

First, trade in the device you still owe money on with your old carrier. You will receive a credit equal to your phone’s trade-in value. Then when you submit the bill from your carrier for the device payoff, you will receive a Visa® Prepaid Card for your remaining device payment plan balance minus your phone’s trade-in value.

In order to qualify for this ETF offer, you must be switching from a postpaid plan on a contract with another carrier and port your current numbers to T-Mobile. You would need to trade-in a mobile phone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan (you would not be able to sign up for a T-Mobile prepaid or Simple Choice Family Plan with no credit check). All lines must be activated in the same T-Mobile market with the same billing address.

Yes. For the device payment plan, as long as that tablet was financed on a device payment plan that is in good standing, it is eligible for trade-in and reimbursement. For ETFs, we will cover your ETF up to $350 per mobile Internet line when you trade-in your tablet. For both offers, you must purchase a new device with T-Mobile on a qualifying postpaid Simple Choice plan.

When customers trade in their device, it is really a win-win for both the customer and T-Mobile. A device trade-in provides consumers some initial credit to help with new device purchase or startup costs like down payment, devices taxes, or accessories. For T-Mobile, we still see value in the devices consumers no longer want.

Yes. In fact, this is an even bigger deal for families because often times they have to pay two, three or four times more in early termination fees or device payment plan balances than individuals and have to contend with staggered contract expiration dates. With this offer, families can make the switch to T-Mobile all at once without worrying about those kinds of challenges (up to 10 lines).

A customer must switch from a postpaid plan with another domestic carrier and port their current numbers to T-Mobile. The customer will need to trade in an eligible smartphone or tablet and purchase a new device with T-Mobile on a qualifying postpaid Simple Choice™ plan. T-Mobile prepaid or Simple Choice Plan with no credit check are not eligible. For device payment plan reimbursement the device with the associated balance must be the device traded-in and the payment plan must be in good standing (your payments must be current). For family plans, all lines must be activated in the same T-Mobile market with the same billing address. There’s one offer available per line, up to 10 lines.

We require the final bill because only the final bill discloses the actual amount of your ETF or current device payment plan balance. You will recognize the ETF on your final bill by looking for a special one-time charge. Most often this is listed as a “Early Termination Fee” or “Contract Termination Fee”. See the examples below.

First, you must have traded in your previous device and ported your number when you activated a new account with T-Mobile. Once you have received your final bill from your old carrier, go to switch2tmobile.com to complete your reimbursement submission and upload a copy or image of your final bill. If you prefer, you can mail in a copy of your bill with the completed reimbursement form you received when you activated at a T-Mobile store to:

ETF Reimbursement
Dept# 1810
PO Box 750816
El Paso, TX 88575-0816

You must submit your final bill showing cancellation fees within 2 calendar months of your new T-Mobile activation.

No, we only need the page(s) of your bill that reflect your name, address, phone number(s) and Early Termination Fees (ETFs) and/or device payment plan amounts. You can either upload a copy if you get an e-bill from your previous carrier, or you can scan or take a picture(s) of the page(s) with this information and upload the image online.

Limited time offers; subject to change. Not all features available on all devices. Unlimited talk & text features for direct U.S. communications between 2 people. General Terms: At participating locations. Credit approval, deposit, qualifying service, and $15 SIM starter kit may be required. Wi-Fi Calling: Capable phone and Wi-Fi connection required for Wi-Fi Calling; may decrement plan minutes. Most devices will not transition between Wi-Fi and the wireless network. See your device’s User Manual and selected service for details. Device Payment Plan/ETF Reimbursement: Port-in from eligible carrier req’d. Pay-off your device requires trade-in of financed/leased device in good condition; your payments must be current. Payments consist of: (1) credit of device trade-in value, and (2) Visa Prepaid Card in amount of carrier’s Early Termination Fee (for ETF offer) or remaining device balance, including lease purchase option if applicable, minus trade-in credit (for device offer) (card not redeemable for cash and expires in 12 months unless extended by issuer). $650 limit does not apply to device offer. Sales tax on ETF/device excluded. You must submit final bill showing ETF or device balance (& valid exercise of lease purchase option, if applicable) within 2 calendar months of port-in and be active and in good standing with T-Mobile when payment is processed; allow up to 8 weeks. Additional validation may be required. Up to 10 lines; all lines must be activated in same T-Mobile market with same billing address. One offer per subscriber. Check your contract(s) with your carrier for your rights and obligations. T-Mobile Switching Cost Reimbursement Visa Prepaid Card is rebate/reimbursement or exchange on new device, service, or port-in (maximum $350 per individual for ETF); for any tax implications of payment, consult a tax advisor. No money has been paid by you for the card. Prepaid card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Card terms and conditions apply, see T-MobilePrepaidCenter.com. No overages for domestic postpaid, non-pooled use; pay-per-use charges may apply on some services (e.g., Stateside Int’l Talk w/ Mobile, Pooled & Pay As You Go). Device recovery transactions are final; after you trade in your device, you cannot get it back. CWork may make adjustments to the Initial Quote based upon evaluation of quality and condition of the device on receipt. You can trade-in one device per active line at the time you upgrade or activate a new line of service. See Device Recovery Program Terms and Conditions for details. Password/Locking Features. You must reset Your Device to factory settings and remove any passwords or locking features before sending it in; refer to your phone instructions manual or contact your device’s Customer Support to disable those features. If you fail to do so, the device will not be eligible for trade-in. 100 Million Claim: Based on AT&T, Verizon, and Sprint reported Q4 postpaid subscribers & third party survey research. Coverage: Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming.