A former npower customer was sent a final bill and then threatened with legal
action 16 months after leaving the company. To make matters worse, the
threats came even though he owed them nothing.

Michael Finnigan, from Crowthorne, Berkshire, was sent a £350 bill to settle
his dual fuel account in May, even though he had switched to another
supplier in January last year. When Times Money contacted npower, the
company disputed Mr Finnigan’s version of events, claiming that it had sent
him his final bills by April 2013 and had waited until May this year to
issue a reminder