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Wilmslow was once a good quality flagship gym of the Total Fitness chain. The equipment is now old and very tired looking. In fact some equipment I was using was faulty and I managed to injure myself as a result. When I discussed this with the operations manager Steve Kear I found that he didn't listen, was off hand, aggressive and unprofessional. I felt like he was treating me like a naughty subordinate rather than a paying client. At one point he threatened to end my membership for…
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Sayitasitis2012's Comment

Written on: 26/06/2012

wilmslow is their flagship gym.
complain and you are told that you are the only one who is unhappy.
threatening to cancel your membership appears to be standard practice.

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Newtzy's Comment

Written on: 05/07/2012

Zero emotional intelligence - this goes for the woman manager at prenton total fitness also - must be a qualification they need to have

I've been a member of Total Fitness on and off for about 10 years and the price has slowly increased. But with that increase I have seen no investment (which I was advised to expect with my last annual increment). Total Fitness, in particular the Prenton branch, is always filthy - constantly training amongst other peoples finger nails, old drinks bottles, thick dust and grime. I'm amazed at how poorly maintained the place is in general. When it rains the car park floods, the cardio equipment…
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Sayitasitis2012's Response to GyminyCricket's Review

Written on: 26/06/2012

i reiterate everything said here and more!
i am seeing how long a discarded blob of chewing gum lays in the sauna,probably deposited it by some socially inept yob,on the floor.

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Newtzy's Response to GyminyCricket's Review

Written on: 05/07/2012

Quite agree think prenton tf is the worst, staff are rude as are management especially the woman manager there trumped up and way above herself. Management seem to be more interested in running around after her and feeding her ego than interested in the gym and keeping things up to date. Save your money and go elsewhere

I joined TF in 2008 and found the price of £29.99 a month for a student very good compared to other gyms with the standards matching it's rivals.
However by 2010 the standards were slipping and the TF in Crewe was becoming very bad. Ignoring the fact my locker had been broken into twice, the gym equipment was not being maintained at all with machines commonly out of order.Furthermore there was no air conditioning and the pools were becoming colder and colder. Me and my friends visited TF in…
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In recent months TF have lost there once high standards. The pool is cloudy and showers are dirty, I understand that they may need to cut costs but hygiene is something I'm not willing to risk. Swimming in a cloudy / dirty pool everyday is not what I want when I'm paying for a gym membership. Luckily I have been a member for many years so I could cancel at anytime, which I did.
I would have preferred TF to put up my monthly bill and keep their standards, it seems they didn't agree - As they…
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Unfriendly and uninterested staff. Everything is dirty. The indoor running track is good until the novelty wears off. Half of the members seem to know the staff and get better service. They also look like they are planning to steal the contents of your locker. The smell is wrong. The equipment is old. Just look at their website to see how poor the quality is. Avoid this terrible gym!…
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Sreym's Comment

Written on: 19/05/2012

The same is true of Wilmslow

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Marchmill666's Comment

Written on: 21/05/2012

Reading these reviews it seems the whole chain maintains the same low standards of cleanliness, customer service and equipment investment. They will soon be out of business....again.

From the moment you stroll past the uninterested staff on reception you know you are in for a dismal experience. The lockers are shabby and the lower ones full of dust and hair. The equipment is so old and clapped out it is frankly a a joke. Simple things to put right like ab frames with the head rests ripped to shreds, machines not cleaned properly, machines not maintained. Cleaning is with buckets and floor mops sloshing dirty water over the machines, they need someone who knows how to clean…
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Sreym's Comment

Written on: 19/05/2012

So true. I feel that the management are unintelligent and not customer focussed at all.

The equipment is old and poorly maintained. It takes literally months for anything to be repaired. The staff are clueless, they don't even know how to work the equipment.
The men's changing rooms are dirty, they just hose down the toilet area, which smells, I have never seen any detergent being used.
I can no longer justify paying the monthly fee and often come away from the gym angry as a third of the equipment is out of order or in poor state of repair.
They deserve to go bankrupt…
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I have been a member of the gym for a few years and have found it is going downhill. Equipment are all old and new ones never been bought.. Changing rooms very good sized but showers not very hot water. Hand driers don't really work. No air conditioning so it is horrible in the summer for classes. No classes before work so only gym can be used. Lots of classes but ones I usually do have dropped so was going less. I have now joined a different gym that is allowing me to use any of their gyms in…
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Sayitasitis2012's Comment

Written on: 26/06/2012

its not just lincoln.
reading through these reviews i have not seen one positive comment for a NAMED total fitness branch.

ALTRINCHAM BRANCH
=================
Only half the (mens) showers are ever working at any one time. ALL showers and ALL toilets are broken at the moment because of a \"major problem\" and have been for at least 24 hours now. This last straw is why I'm writing this.
Water fountains are invariably out of service, which is great when you are parched after a hard session and only discover this when you are desperate.
In summer the place is too hot and they would rather put the (useless) fans on…
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i have been perusing over various comments on total fitness and i am not in the least surprised in the comments that i have read. i have only came across a couple of positive posts. at a creditors meeting re the closure of the irish gyms the senior executives of the "new"ly formed total fitness 2010 were referred to as "thieves"
conditions at my local branch are attrocious. run down,broken equipment,thick dust and cobwebs hanging from pipes,girders and indeed the upper reaches of the walls.this…
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pay at the door and walk in bad news at total fitness anyone can and could do this ! thats bad news please make it that members only can book in friends that way my son would still have his phone after someone paid at the door and did a break in on his locker the staff @ crewe did help him with calls to the police and his phone company i was a former member at total fitness about 3years ago and pay at the door was the reason i moved away to a gym that did not do pay and get in deals ! please…
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This is the worst gym ever,dirty & it stinks, staff unhelpful,lights not working,lockers require padlocks which they dont actually sell,off back to bannatynes as soon as i can get out of the membership, if they dont go t**s up in the meantime…
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I had a family membership there. The cleanliness of the changing rooms was poor and the shower facilities worce than a municipal baths from the 1970s. Complaints did no good. The free weights area was full of blokes in wife-beater vests admiring themselves in the mirrors and dropping their weights on the floor. TBH I'm glad it's closed as I won't have to renew my membership, I'll spend the money on a decent road bike instead…
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Kermit61's Comment

I've been a member at Warrington for the past 3 years and during that time used the kids pool a lot with my boys as well as one of the evening classes. The past 12 months has seen a steady deterioration in the quality of the classes, the cleanliness and tempaerature of the pools (I took my kids out or TF swimming lessons as the large pool was just too cold) and the changing areas/toilets are nothing short of disgusting - Council run facilities are far better! Not a penny has been spent…
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Wrexham branch of Total Fitness closed its doors on Thursday September 22. No prior warning to staff or members. In fact, they still had the audacity to take on full memberships the night before they closed. That's Total Fitness for you! Wigan branch is rumoured to be the next venue to close. Apparently it's going to be a warehouse for Tesco…
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Do not join Prenton, it will put you health in danger! Equipment is in disrepair, often has temporary out of order signs on for over 6 weeks. Weights are written on with tippex. Broken machines not always labelled as broken causing accidents to which health and safety procedures are not followed. Staff are scarce and the ones present are dishonest. Nicki Boniface is the worst manager I've ever met who blatantly lies. If you complain, she will tell you she will personally investigate and rectify…
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Guest's Comment

Written on: 17/12/2011

Totally agree - Total Fitness is badly run, badly maintained and they do not care a damn when you complain.

Joined TF some years ago as they have a hydro pool and I find its really useful for my arthritis. However, recently the temperature in the hydro pool, main pool and children's area dropped down suddently. The hydro water shoots no longer function properly and its actually cold in the 'hot' hydro pool. This is no use for me. On asking about the problems I was told a new pump had been installed and was being broken in…
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Terrible, has continued to go down hill even after the takeover and promise of "substantial funds" has brought nothing other than a lick of paint to a few of the walls.
Half the cardio equipment is on it's last legs and most of the free weights are missing or damaged. Some of the benches are even so bad they aren't even in a safe condition to use anymore.
The air conditioning is never on and the showers are always cold. The staff numbers have fallen and there is only a handful of gym staff…
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Guest's Comment

Written on: 24/09/2011

Odd how these so called members who have these opinions keep using the gym and renew there memberships yearly! If it is so bad there are better ways of expressing your opinion!