First Time Voice Mail Set-up

Setting up voice mail for the first time must be done from your RCN line.

Press *98 and follow the entrance tutorial.

The tutorial states: “Welcome to Subscriber services. First, I would like to walk you through some things we need to do to set up your account.”

You’ll have to: (1) Change your pin and (2) Record your name.

Set up a greeting that will be played to your callers.

NOTE: You may skip the first-time set up once by pressing the * key twice, but after skipping it once, you must complete all three steps the next time you call in. You can also end the set-up process at any point by ending the call. If you do so, you are asked to complete the remaining set-up steps the next time you enter your mailbox.

Set Up a Greeting Your Callers Will Hear

This is the greeting your callers will hear when you are not available to answer the phone. Once you have successfully recorded your name, you are prompted to select a greeting. You can select from 4 different types of greetings:

Press 1 to record your own personal greeting; press # when finished.

Press 2 to select a system-generated greeting that includes your recorded name.

Press 3 to select a system-generated greeting that includes your phone number.

Additional Information

There are no usage charges when dialing the voice mail access number from your home phone.

Charges may apply when dialing from a phone number outside your local calling area or with a call plan that does not cover calls to your RCN voice mail. Be sure to verify the local

calling area when dialing from a phone away from home (Note: RCN is not responsible for charges incurred.)

The number of rings for an incoming call to forward to voice mail is set as a default of approximately 4 rings.(However, you may call and request to change the ring delay used on your line before calls are forwarded to voice mail.)

The maximum number of rings that RCN will allow before the call goes to voice mail is 12 (twelve.)

The minimum number of rings allowed before the call goes to voice mail is 1.

Voice mail access greetings and instructions prompts are available in both English and Spanish.

Key

Function

7

Goes back to the previous menu section.
If you are currently listening to a message, this
key skips back 5 seconds within the message.

8

Pauses all voice mail activity for 30 seconds,
and then returns you to the beginning of the
section you are listening to. While the activity is
paused, you can also press any key to return to
the beginning of the section without having to
wait for 30 seconds.

9

Skips to the next menu section. If you are
currently listening to a message, this key skips
forward 5 seconds within the message.

*

This key performs one of two functions,
depending on the context.
• When recording a message or entering
numbers, it cancels the current input, and you
are prompted to enter the input again.
• Otherwise, it takes you up a level of the menu
system. Pressing * repeatedly is one way to
cancel operations by working your way back
up through the menus until you reach the
Main Menu.

# (pound)

This key performs one of two functions,
depending on the context.
• When recording a message or entering
numbers, # is used to indicate the end of
your input.
• Otherwise, it is used to move forward in a list
of options.

11

Pressing 1 twice returns you to the previous
item in the list or the previous message when
you are listening to a list of options or your
messages.

• From the Main Menu, press 3
• To set up a personal greeting, press 1
• To select a system generated greeting or to change your name, press 3
• Follow the prompts

Not all services are available in all areas. Calls to international countries will be rated on a per-minute basis. RCN does not provide Caller ID equipment. Additional charges apply to new or moved phone jacks and may apply to additional cable jacks as well as custom or non-standard installation work. Other restrictions may apply.

The availability of services, pricing and offerings displayed on this site are for residential new RCN customers only. Commercial and business pricing and service offerings differ.

I have been with RCN for over 10 years, and its customer service is why I have stayed for so long. Keep up the great work!