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“They asked a lot of questions…and about two or three hours later I had another phone call back from some manager higher up in the bank and we had a discussion about what possible business had we lost and what profits I would have lost because I didn’t sell those goods, and he made me an offer.

“I very quickly gave him a bank account number to put the money in before he changed his mind.”

The bank has taken out full page ads in newspapers apologising for the glitch. (AAP)

Earlier this week, NAB had promised to compensate its customers who suffered financial loss as a result of the outage.

The newspaper ads speak of the bank’s “promise to our customers” that it wants to be “more than money” and “inherent in our promise is the expectation that as your bank we hit the fundamentals, the money bit, right.”

It says it “failed to do that on Saturday”.

The bank apologised to customers on Saturday, with executive Anthony Healy taking to social media saying “it was not good enough”.

The video, which looked like it was filmed on a smart phone and saw Mr Healy dressed in a t-shirt, copped criticism for its seemingly “casual” approach.