1 - The plugin Help Desk PowerPack﻿ after install your plugin, they are not working more... The main functionality of that plugin for me is require filling in category on close ticket, users and adm. To not forget to fill the field category...

2 - The Main MENU still showing the LEGACY CATEGORY, even i fill the Prune Legacy menu option

3- How i translate the NAME in the MENU TICKET Ticket Category: ? I trie to change the name in the Manage App by cloning the plugin but did not works

Setting a category/subcategory will automatically populate the Category attribute, which is hidden from view...it sets the attribute via API. The thing is, I'm not sure how he (Help Desk PowerPack author) is checking to see if a category is set. My guess is he's checking to see if the DOM element is picked instead of the checking the category via API, which really should be the way to do it - i.e. check this value first; if populated, don't check the HTML element.

You might want to send a message to him and ask if his plugin checks to see if the ticket has a category set at all via API, or if he's checking to see if the category dropdown has an option selected.

The Legacy Category option can be removed by installing version 0.8 of the plugin which I shared today, although it may not be listed yet. You can find it by clicking on the 'See All' link on the plugin page.

The last question - - Ticket Category, this should work by cloning the plugin and removing my copy and changing the text. You might need to perform a Ctrl+F5 to refresh the cache.

Re: the categories... Just to let you know, the plugin will recognize a legacy category assignment, and when you select a subcategory branch, the Spiceworks legacy category does get assigned (it's the first level in the subcategory tree)... Just in case you were wondering.