Won't play certain songs

Just yesterday I was on the phone w/ Sansa support since Rhapsody recognized my MP3 player as having 4000 songs on it, which is impossible on a 4GB MP3 player. So, we formatted the MP3 player and I was able to load songs and all was well for one day until today. For some reason, my MP3 player will not play certain songs. Most songs are ok, but there are a handful of songs it won't play and will freeze when they come up for play. Help!

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

1 Suggested Answer

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Related Questions:

If your device can play some songs before, then it appears "...subscription..." meaning that Songs are protected or expired. You used Rhapsody to sync songs before? If so, trial expired or after 30 days the songs expired. Therefore, you need connect your device to Rhapsody do subscription.
Good luck

Even though you should be able to resynchronize the files through Rhapsody in order to update the licenses on the music files, in my experience with this player, you have to go through a long, painful process:
1) Open Rhapsody
2) Connect your mp3 player to the computer
3) Delete the songs off the player itself using Windows Media Player - but make sure you still have a copy of these songs on your computer
4) Reload the Rhapsody songs

If your subscription to rhapsody expires, you will no longer be able to use the songs unless you buy them from the Rhapsody Mp3 Store.

Don't worry about it, simply go plug in your mp3 player to the computer and sign in to Rhapsody. Go to your play list and the songs should be there. Unplug your MP3 player and it should work. You have to do this because the warrant or license on your songs is up and you have to plug in your mp3 player to renew that license to keep listening to it. Hope this helps! It worked for me!

That means you will need to transfer one track to your device from rhapsody..the songs you have from rhapsody has a license in them...the licenses get renew every month..that means if you discontinue your service, you are not going to be able to play those songs...just try to transfer one track from rhapsody to your device and that will solve your problems...

The message refers to your account with Rhapsody.
You need to "Synchronize" with Rhapsody to validate your licenses in which they verify that your account is valid.
You should generally receive this message every 15 to 30 days.
Best of Luck.