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You may be aware of a recent increase in phishing email activity related to DocuSign. I’m writing out of an abundance of precaution to provide an update for PowerClerk customers who utilize PowerClerk’s eSignatures feature (which is integrated with DocuSign).

What Happened?

First and foremost, PowerClerk has not been breached. None of the data nor documentation whose secure storage you entrust to PowerClerk have been impacted. Secondly, the core DocuSign platform which processes eSignatures has not been breachedand remains secure according to DocuSign. The impacted system is a separate, non-core system DocuSign uses for service related announcements. The only data which has been illegally obtained from that system is email address data for DocuSign user accounts. DocuSign has confirmed that the phishing emails are only being sent to parties with DocuSign accounts.

An important aspect of PowerClerk’s eSignatures feature is that it allows signatories to electronically sign documents without needing to create a DocuSign account. As such most signatories of documents generated by PowerClerk have not and likely will not receive phishing emails because they do not have DocuSign accounts. However, at the end of the signing process in DocuSign, the user is presented the option to create a DocuSign account. So, it is certainly possible that a user coming from PowerClerk may have, of their own accord, created a DocuSign account. Those users, and any other PowerClerk user who independently established a DocuSign account for an unrelated purpose, may have received phishing emails. Because establishment of a DocuSign account is a transaction solely between the user and DocuSign, Clean Power Research does not know the email addresses or identities of PowerClerk users who have DocuSign accounts.

What’s Next?

It is possible that additional rounds of phishing emails will be sent by illegitimate third parties. We expect that most email spam filters will continue to intercept the incoming messages, however, it is wise to remain vigilant. DocuSign has made three key resources available which we highly recommend reviewing and possibly distributing in your organization: Phishing FAQ, Combating Phishing Resource Guide, and Indicators of Compromise. Additionally, Clean Power Research is actively seeking additional information from DocuSign regarding their communication and remediation plans. We will pass along any valuable information to you as needed.