Warranty Policy

Warranty is fulfulled by our support partner, Air Wings Industries, the pioneer of authorised ceiling fans installations with over 20 years of experience. All ceiling fans listed on our website comes with a warranty of one (1) years on parts, and six (6) months on-site service in Singapore. The motor has a limited lifetime warranty for five (5) years. Warranty on products purchased from our website will be fulfilled by Air Wings Industries and will commence with reference to your respective order receipt date subjected to Terms & Conditions provided by Air Wings Industries.

Installation Policy

Fan Collection provides supply and delivery of fans only. Installation will be provided by our support partner at the additional cost subject to quote, Air Wings Industries, the pioneer of authorised ceiling fans installations with over 20 years of experience. You may refer to Air Wings Industries, regarding installation services that may be subjected to additional charges at their discretion.

Terms & Conditions:

– Basic installation conditions to be fulfilled: Installation on concrete ceiling less than 3m height, equipped with an existing electrical point.
– Installation on false ceiling that do not meet conditions as above might incur additional cost, directly payable to our support partner, Air Wings.
– All installation services done by Air Wings Industries are subjected to final quote and will be payable directly to Air Wings Industries.
– If you have false ceiling, do ensure your contractor or designer provides the support structure to mount the ceiling fans. Air Wings Industries will be able to do it as well at additional cost.
– We strongly suggest for your fans to be installed by Air Wings Express to ensure they are properly installed to function safely. Air Wings Industries will also be supporting your warranty after sales service. If you do engage your own installers, do ensure they install the fans properly as additional service charges may apply if the fan causes undesirable operation to occur.