Telecom expense management, or TEM, consists of a variety of tasks, each one handling a different aspect of the telecom environment. So a TEM software-as-a-service (SaaS) tool is designed to make it easier to enter data, track changes, cross-reference items, flag problems and push invoices from entry, to approval, to payment. It also stores everything in ONE place, wireless, voice and data, and offers loads of reports allowing you to fine tune the data for even the finickiest of managers.

And telecom expense management software is part of a larger picture. Whether you want to do everything yourself, or plan to outsource some or all of the telecom management tasks to a partner, the tool is what ties it all together. Data goes in, someone manages the information within the tool, and good reporting and clean invoice payments come out the other end.

So let’s take a look at how that works. We’ll start with one of the biggest pieces of the puzzle…. Inventory management. Stay tuned.