The new Student Account Center is an online student financial system designed to help students better manage their tuition bills, payment plans, and refunds at Manchester University.BACK TO TOP

How is this different from the online payment site previously used?

The Student Account Center contains several new options that can be managed completely online. Some new features include the ability to schedule a one-time payment, save a payment method, online payment plan enrollment, and refund check direct deposit. It also includes electronic statements and federal 1098-T tax forms.BACK TO TOPWhere is the Student Account Center located?

Students can access the Student Account Center from the homepage of their Gateway/SharePoint site. Authorized Users can access the Student Account Center from the Student Account Center button on the Student Financial Services website.BACK TO TOP

What is an Authorized User?

An Authorized User is anyone a student chooses to grant access to online student account information in the Student Account Center. Authorized Users can include parents, guardians, grandparents or spouses of a student. Once added, an Authorized User can make a payment, enroll in a payment plan when available and view the monthly Statement of Account.BACK TO TOP

What if my parent/other pays for my education? How can they get access to my account?

The Student Account Center offers the ability for students to grant access to a parent/other to view their student account information online. To grant access, click “Authorized Users”. Enter the e-mail address. An email will be sent with login information and a temporary password. Authorized users can log in from the Student Account Center button on the SFS website. Once logged in, an Authorized User can make a payment, enroll in a payment plan when available and view the monthly Statement of Account.BACK TO TOP

How do I add an Authorized User?

Click the “Authorized Users” tab. Enter the e-mail address. An email will be sent with login information and a temporary password. Authorized users can log in to the Student Account Center from the Student Account Center button on the SFS website.BACK TO TOP

How do you remove Authorized User access?

Click the “Authorized Users” tab. Under the “Current Authorized Users” section, click “Delete” and confirm the access removal.BACK TO TOP

I have Term Balances and a Current Account Balance. Which one is correct?
The Current Account Balance at the top of the screen is the current amount due. This balance reflects any Estimated (Pending) Financial Aid that has not yet been posted to the student Account. It is also the net calculation of any credit balance carried forward from a previous term. Payment should be made based on this balance.

Term Balances are specific balances for the terms (semesters) that have account activity. These may not be reflective of an actual amount due.BACK TO TOP

How do I make a payment?

Throughout the Student Account Center, there are several “Make A Payment” options. Click on any of these options and choose a payment method to make a payment. eCheck, debit and credit card payments are accepted online through the Student account Center.BACK TO TOP

Can I save my payment method for future use?

Yes, under the “Payment Methods” tab, there is an option to add, edit and save payment methods. Students and Authorized Users can also save a new payment method used to make a payment during the payment process.BACK TO TOP

How can I change or delete a payment method?

Select the “Payment Methods” tab. Edit or delete the desired payment method.BACK TO TOP

Can a student use a payment method set up by an Authorized User?

No, only the person that sets up the saved payment method can use it to make a payment. A student does not have access to see or use an Authorized User's saved payment profiles. Likewise, an Authorized User cannot use a student's saved payment profile.BACK TO TOP

Can I schedule a payment for a future date?

Yes. Click “Make a Payment” and change the Payment Date from today’s date to a future date. The payment will automatically be processed on the date specified. Scheduled payments may be changed or deleted up to the day before the scheduled payment will occur.BACK TO TOP

Is there a fee to make a payment through the Student Account Center?

Payments can be made using an eCheck for no charge. Credit and debit card payments (Visa, MasterCard, Discover or American Express) have a 2.75% ($3 minimum fee) convenience fee charged by PayPath. Manchester University does not receive any part of this non-refundable fee.BACK TO TOP

How do I enroll in a payment plan?

Click the "Payment Plans" tab at the top of the screen.

Click "Enroll Now".

Select a term and click “Select”.

Available payment plans will show on the screen. Select a payment plan from the drop-down box (if there is more than one to choose from). Click "Select".

Click "Continue" at the bottom of the screen.

The screen will show charges and credits.

Click "Display Payment Schedule". Installment amounts and due dates will be displayed.

Select Yes or No to the "Set up Automatic Payments" at the bottom of the page.

What is the difference between Scheduled Payments and Payment Plan Installments?

Scheduled Payments will be automatically paid on the due date specified in the Payment Schedule. A saved payment method must be used to make the automatic payment.

Payment Plan Installments will not be paid automatically. Payment must be made manually by the due date each month.BACK TO TOP

How do I pay my monthly payment plan installment?

Scheduled, automatic monthly payments can be set up during payment plan enrollment. If not enrolled in scheduled payments, monthly installment payments can be paid online through the Student Account Center. Click the “Payments” tab and select “Schedule” or “Pay” next to the installment payment due. Monthly payment plan installments (cash or check only) can also be paid in the Student Financial Services office. See the SFS Payment Expectation page for mailing information. Please include the student name and ID number on the check.BACK TO TOP

Can I make a partial payment plan payment?

Yes. To make a partial payment plan payment, click the “Payments” tab, select “Schedule” or “Pay” next to the installment payment due. It will default to the total payment amount due. Edit the payment amount as needed. Partial monthly payment plan installments (cash or check only) can also be paid in the Student Financial Services office. See the SFS Payment Expectation page for mailing information. Please include the student name and ID number on the check. Note: if the total payment due is not paid by the fifth day of the month, a late fee will be added to the student account.BACK TO TOP

I received a message similar to the following: "We’re sorry, you cannot enroll in XXX Payment Plan."

This message is received when total credits, such as payments or financial aid, are equal to or exceed tuition and other charges. A payment plan cannot be activated with a credit or zero balance.BACK TO TOP

What is an Automatic Rollover?

Each payment plan is for a specific term (semester). Automatic rollover means the fall payment plan will automatically rollover, or convert, into a spring payment plan on the date specified in the terms of the plan. There is no action required by the student.BACK TO TOP

What is an eRefund?

Students can request to receive a credit balance* reimbursement through direct deposit to a checking or saving account. Click the “eRefunds” tab and select “Set up Account”. Follow the steps to add account information. There will be an 8 (eight) calendar day pre-note period before the eRefund account can be used for direct deposit. Undergrad students must request a credit balance reimbursement through the Student Account Reimbursement form available on Gateway. Go to Departments (in the middle at the bottom), Student Financial Services, eForms, Student Account Reimbursement. *Credit balances created by Parent PLUS loan funds will be returned to the parent borrower via paper check unless the parent has authorized MU in writing to transfer the proceeds to the student.BACK TO TOP

Is the Student Account Center Secure?

Yes, the Student Account Center is remotely managed by an online financial software company called TouchNet. TouchNet employs state of the art technology that makes student accounts more secure and better managed than ever before. The information located in your online student account center is 100% protected and secured by an HTTPS encrypted server.BACK TO TOP

What is TouchNet?

TouchNet is an online financial software entity which Manchester University has formed a partnership with to remotely and securely manage the new Student Account Center through their third-party site. TouchNet is the industry leader in providing secure payment and access to student account information. For more information on TouchNet, visit http://www.touchnet.com/web/display/TN/Home. BACK TO TOP