Protect America

Founded in 1992, Protect America is based in Austin, Texas. With almost 30 years of industry experience, Protect America is one of the most popular companies in the home security space. They are known for their low prices, price match guarantees, and quality security equipment. Protect America’s cheapest plan starts at a mere $19.99 per month, beating out a lot of its competition where price is concerned.

In 2017, Protect America updated a lot of its plan offerings and policies, creating a more consumer-friendly experience. Instead of five plans, Protect America now offers just three plans: Copper, Silver, and Platinum. The company also now offers equipment that is compatible with many home automation devices, such as Amazon Alexa and smart thermostats.

Protect America Key Features

Home automation

Intruder protection

DIY installation

Completely wireless

Stylish, modern security equipment

Medical response

Security cameras

Environmental monitoring

Protect America Pros

Wireless, cell, and landline equipment

Price match guarantee

24/7 monitoring

No installation fees

More than 25 years of experience

Self-installation or DIY options

Remote system control via smartphone app

Home automation technology

Compatible with smart home

No drilling holes in wall for installation

Recent updates in plan offerings

Protect America Cons

Lengthy contract

No option for professional installation

Strict cancellation policy

No option for customers to buy equipment

Cellular monitoring not included in basic plan

Only 14-day money-back guarantee

Protect America Prices & Packages Costs

In 2017, Protect America changed their package offerings to include just three plans: Copper, Silver, and Platinum. Before this change, customers could choose between six different plans, each of which had different pricing for both landline and wireless connectivity.

Each package comes with a Protect America yard sign and sticker to ward off intruders. Each package also include a control panel, motion sensor, and entry sensors. Each plan includes different quantities of motion sensors depending on how much you’re paying each month

For an extra fee, Protect America also offers glass break sensors, video surveillance cameras, and panic buttons. Protect America now offers a new touchscreen version of their traditional control panel that comes standard with each package.

Like other well-known home security companies, Protect America also offers HD wireless home security cameras that are controlled and viewed through their mobile app. Some cameras even offer two-way audio so that you can hear and talk through the app.

As home automation becomes a standard for basic home security, Protect America’s equipment is compatible with devices like the Amazon Echo, August Smart Lock, and the Z-Wave Light & Appliance Module. However, these features are only offered for top-tier packages, and all additional equipment is sold separately.

All packages come with a basic set of included devices and features. More advanced devices like smoke and fire monitors, smart lighting, garage door controls, and HD video cameras are available for additional fees.

Protect America Copper Package

The Copper package is Protect America’s basic offering that starts at $19.99 per month for landline installation. The price jumps to $41.99 for cellular or wireless. Protect America does not charge activation or installation fees for any of their plans.

The Copper package comes with the standard touchscreen control panel, three door/window sensors, one motion detector, one yard sign, and four door/window stickers. All plans come with 24/7 Protect America monitoring services, a price-match guarantee, and a locked-in rate.

Protect America Silver Package

The Silver package is Protect America’s most popular package, according to their website. It starts at $37.99 per month for landline installation, and $49.99 for cellular or wireless. As with all other plans, there are no activation or installation fees.

The Silver package includes the standard touchscreen control panel, nine door/window sensors, one motion detector, one yard sign, and four door/window stickers. As with all other plans, the Silver package comes with 24/7 Protect America monitoring services, a price-match guarantee, and a locked-in rate.

Protect America Platinum Package

The Platinum package is Protect America’s most complete plan, starting at $42.99 per month for landline and $54.99 per month for cellular or wireless. There are no activation fees or installation fees with this plan or any other Protect America plan.

The Platinum package includes the standard touchscreen control panel, 14 door/window sensors, one motion detector, one yard sign, and four door/window stickers. It also comes with Protect America’s standard offering of 24/7 monitoring services, a price-match guarantee, and a locked-in rate.

Protect America Equipment

All Protect America plans come equipped with the standard touchscreen control panel, window/door sensors, a motion detector, a yard sign, and four door/window stickers. However, more advanced equipment is available for an additional charge. Below are the price breakdowns of some of Protect America’s popular devices:

Motion detectors: $99.00

Door/window sensors: $39.00

Garage door sensors: $59.00

Glass break sensors: $99.00

Smoke detectors: $99.00

Carbon monoxide detectors: $129.00

Flood sensors: $99.00

Keychain remotes: $49.00

Panic button: $39.00

Smart light & appliance modules: $79.00

If you’re looking for home automation equipment, Protect America’s devices are compatible with many smart home industry leaders, like Amazon Alexa, August Smart Lock Pro, and Z-Wave thermostats. Protect America’s own home automation equipment includes HD home security cameras and live video surveillance. Protect America does not offer much themselves when it comes to home automation, but they do offer devices that are compatible with some of the better-known brands—for an additional cost, of course.

Since all equipment comes with DIY installation, it’s easy to remove the equipment and reinstall it when you get to your new location. All equipment is installed with wall adhesives instead of drilling holes in walls and installing complicated wires. This feature makes Protect America one of the most flexible when it comes to equipment.

Unlike other well-known security companies like Vivint and ADT, Protect America does not provide in-home equipment repair or servicing. If any piece of equipment breaks, the customer will need to contact Protect America, who will ship out a replacement. The customer will be responsible for installing the new equipment in their home. But because Protect America offers a lifetime warranty on their equipment, they will replace any malfunctioning devices while you are their customer.

Protect America Equipment

Touchscreen control panel

Door/window sensors

Motion detectors

HD wireless video cameras

Smoke detectors

Home automation compatibility

Protect America Customer Service

Just like Vivint Smart Home Security, Protect America has had issues with customer service quality in the past. A common complaint among Protect America customers is that their salespeople are too pushy. However, in recent years Protect America has seemed to improve. You can see this in the updated plan options, which are less confusing that the previously offered six packages.

Protect America also offers its customers lifetime equipment warranty and locked-in monthly rates, which are rarely seen with home security providers. In addition, contacting customer service representatives is easy. There is an online live chat as well as phone and email support. The company is also fairly active and responsive on social media platforms including Instagram, Twitter, and Facebook.

Protect America Frequently Asked Questions

What is the average length of a Protect America contract?

Protect America Home Security offers contracts from 36 months.

What is Protect America’s cancellation policy?

Protect America requires a 30-day cancellation notice before ending their services. If you are arranging ahead of time to cancel once your contract ends, cancellation should be fairly painless. If your contract is not yet up, you can cancel within 15 days of starting with minimal consequences, including equipment restocking fees. If you cancel your account before the contract is up and after the 30-day grace period, you will have to pay the remaining balance in full. The only way to get a complete refund is to cancel within three days of the beginning of the contract. To cancel, start off by contacting Protect America customer support at 1-800-951-5111.

Is Protect America more affordable than other home security options?

While ADT offers many valuable home monitoring features, it is more expensive than many of its competitors. However, the price may be worth it to you based on what you get from the package you choose. Compare ADT Security to its competitors here. [link to comparison page]

Does Protect America charge activation or installation fees? Is there a self-installation or DIY option?

One of Protect America’s biggest selling points is that they don’t charge activation or installation fees for any of their plans. All equipment needs to be installed through DIY or self-installation. Most equipment can be installed with wall adhesive strips instead of drilling holes in walls to install hardware.

How can I contact Protect America?

Protect America offers tech and customer support during business hours via email, online live chat, and phone.