There's this concept called "fun." I know it's foreign to most of the people on this forum, but perhaps you should look into it; there's a school of thought that suggests it's integral to why people play games.

"In the tone of their complaint you can see a mind already made up. Instead, it’s about affirmation they expected and didn’t receive. It’s not about the game getting universal praise from every writer reviewing it. It’s about getting universal praise for buying it."