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This hotel advertises itself in several ways as being 'handicapped accessible' yet is located on the second floor with no lift. When specifically requested in writing that one member of my party is in a wheelchair, they confirmed by booking and charging my credit card. Upon arrival I was informed that there is no lift and no way to get...

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Thank Linda B

Germana D, Proprietario at Hotel Alessandra, responded to this review

Madam I do remember you and remember even more than for its accommodation we have done everything possible; the hotel can accommodate the handicapped, he bathrooms and reception rooms used of these, maybe she speaks of this statement, which is not widely advertised, but only as written information; you have booked through booking.com and have booked a prepaid room (for...

The hotel is about 5 minutes (walking) from the station. It is in an old palace which has seen better days but retains a certain charm.
The reception and rooms are on the second floor but it’s a long way climbing up the stairs. You need to be fit and able bodied.
The room we had was fairly large with...

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Thank Jean-Noel

Germana D, Proprietario at Hotel Alessandra, responded to this review

Dear Customer, we are happy of your review; we are also happy that you enjoyed your time here. We know about the stairs problem, in fact we will install an elevator soon, we would like to see you again soon! We will tell Antonio about your appreciations. We wish you a nice day.

I had a single room wich was very basic. The bed was to soft and uncomfortable for me. Maby the double rooms are better but I didn't see any.
The 76 stairs up to the hotel was hard to climb. No elevator.
The staff was very friendly and helpful.
The breakfast was not so exciting. Only white toast bread and...

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Thank 3,612

Germana D, Proprietario at Hotel Alessandra, responded to this review

Dear customer, thanks for letting us his review, unfortunately we serve a Mediterranean breakfast which is equivalent to many sweet things, we regret that it has not been able to take advantage of the breakfast, we knew we could do something!
Thank you for choosing us and have stayed with us!

Beautiful and ornate lobby and rooms. My room's A/C #17 was unfortunately has smelly air blowing. Possibly due to room location of it from the outside. Also, there are no elevators. It's was challenge going up the stairs with luggages or backpacks. And, if you have knee problems, then it will be hard.

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Thank Travelfooddance

Germana D, Proprietario at Hotel Alessandra, responded to this review

Dear customer, thanks for letting his comment, we are always very happy when we come to consocenza of your experience, why are you customers to help us improve.
The air conditioning been cleaned, as regards the scales are providing to enter an elevator, so expect to l-l-inagurazione of it!
Thanks again

The hotel is located at the central, close to the train station (5 minutes walk). Our room was big, quite and comfortable. It is good to know that the hotel is on the second floor and there is no lift. The receptionists at the check in was very nice and helpful. She explained the hotel facilities and marked all the...

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Thank PeterSzc

Germana D, Proprietario at Hotel Alessandra, responded to this review

Dear Peter Thank you for having reviewed it, we are happy that we have contributed to making good his vacation; our goal is the hospitality in 360 °!
Thanks again

I was here on a tour so this hotel was selected for me. It was terrible. The room smelled of smoke, the washroom was tiny, the bed was tiny and uncomfortable. The only good thing was the common area/lounge -- free wifi and drinks service (if you ask the front desk). The location was in a sketchy area, and was...

we were here during our wedding, and the 20 rooms all taken by family. all of my family and friends were satisfied during this stay. beautiful clean rooms with every room a different character. some big some regular and some small. perfect for all kinds off stay. friendly personal and an excellent manager. the whole staff was ready to work...

For us this was very good because it was close to the train station which made it great for an early getaway the next day.
The hotel was far from glamorous though I felt it had character. If your looking for high end comfort this is not the right hotel. It certainly did the job we needed it to which...

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Thank simonmay1

Germana D, Owner at Hotel Alessandra, responded to this review

Dear customer we are pleased that some small problem has not changed his opinion about our hotel, your opinions are very important to improve more and more .... we thank you again for letting his opinion.

Friendly staff at reception and the rooms are beautiful! Reminiscent of a romantic Italian palace. The rooms are spacious, clean and comfortable. The location however is questionable; quite dirty and feels like crime in the area. The rooms are difficult to get to, with no elevator (you have to climb some rough stairs to get to the hotel). The breakfast...

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Thank Rav W

Germana D, Owner at Hotel Alessandra, responded to this review

Dear Mister RAIV W thanks for having reviewed my hotel, we are pleased that the structure was to his liking; Unfortunately, we can do little for the area, it is not our responsibility, but we are looking to help our customers as much as possible; we are providing for the lift to install it, indeed I hope to have you...

Hotel Alessandra is located close to the train station. It was not hard to find with the help of Google Map. It was a historical building so there was no elevator. The receptionists there were all very nice and friendly. They offered us travel advises and tips before we asked. All the furnitures there are very elegant in vistorian stayle....

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Thank sa7_14lavieboheme

Germana D, Proprietario at Hotel Alessandra, responded to this review

Dear customer Thank you for leaving a comment on our structure, our goal is to make your stay as light as possible ..... continue to follow us on the social can take advantage of great deals!

Alexandra Hotel is a 2 star hotel in the center of Palermo. Located on the 2nd floor of the Liberty building "Palazzo Balsamo" in the historic center of the city of Palermo. A rare example of Sicilian architecture in the city center, with rooms decorated with authentic furniture of the nineteenth century.
Hotel Alessandra has the advantage compared to other hotels of the same category to offer its customers a quality service:
ROOMS spotless, as confirmed by our customers
COURTESY AND avaiablity of our staff, always available to assist the client for each request
PRICES in relation to quality clearly in favor of customers
LOCATION in the center of Palermo
The hotel is located close to all major tourist attractions and artistic Palermo Piazza Pretoria, Palermo Cathedral, Market Ballaro Teatro Massimo, Martorana Church, and much more.
Near the railway station of the Underground, trains and harbor....more less

Additional Information about Hotel Alessandra

Address: Via Divisi 99, 90133, Palermo, Sicily, Italy

Region:Italy > Sicily > Province of Palermo > Palermo> Tribunali

Price Range:
£32 - £49 (Based on Average Rates for a Standard Room)

Hotel Class:2 star — Hotel Alessandra 2*

Number of rooms: 20

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Also Known As:

Alessandra Hotel Palermo

Hotel Alessandra Palermo, Sicily

Hotel Style:

#5 On the Beach Hotel in Palermo

#9 Best Value Hotel in Palermo

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