From what I’ve heard, it’s rarely as simple as they describe. I’ve heard of all kinds of issues from requiring you to fit the now gigantic mattress back into the tiny box, them taking months to actually pick up the mattress, to them taking months to actually give you the refund.

I only know from personal experience it was very easy. We set a date and time, the truck for a donation group came to pick up the mattress and I got my refund soon after. I’m sure like anything else some people have problems but if it were a persistent issue then all things being equal the competitor with the best service would stand out

Except that trying before you buy in a store is just. Lying down on different mattresses and making a decision between them, which is undeniably more convenient and straightforward than shipping a mattress back to a company, even if they DO pick it up.

+Callie S Except spending a minute lying on a mattress in a store really doesn’t give you enough information. I don’t know if I’m going to be truly happy with a mattress until I’ve actually spent a night sleeping on it…and for some reason the stores get upset when I try to do that.