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ITIL Foundation Training

About This IT Training:

ITIL Foundation Training

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this ITIL Foundation training, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.

ITIL covers five core disciplines:

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.

This ITIL online training course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips.

What's Included

Comprehensive study materials, including print and digital courseware

Practice exam>

Certification exam and Free 2nd try retest within 30 days. The exam is administered on the last afternoon of class.

Prerequisites

Familiarity with IT terminology and IT-related work experience is recommended.

Course Objectives

During this course, you will learn:

Key concepts of ITIL

Important principles for improving IT operations

Vital processes and functions

Practical guidance for applying ITIL to everyday IT situations

How to align with business, control costs, and improve IT service quality

Strategies to balance IT resources

Course Outline

Module 1: Service Management Defined

IT services and what they really do

How IT services deliver value to customers

Value and importance of IT service management

Module 2: ITIL Introduction

Good practices

Ease ITIL adoption

ITIL qualification scheme, bodies, and certifications

Module 3: Service Strategy

Design, develop, and implement service management

Service management as a strategic asset

Setting objectives and expectations

Identify and select prioritization opportunities

Module 4: Service Design

Design and develop services

Develop processes

Design principles and methods

Convert strategy into services

Module 5: Service Transition

Develop and improve capabilities

Improved methods for transitioning new and changed services into operation

Manage the complexity related to changes

Prevent undesired results while enabling innovation

Module 6: Service Operation

Effectively and efficiently deliver support services

Ensure value to customer and service provider

Maintain stability while allowing for change

Organize to improve IT support to customers

Module 7: Continual Service Improvement

Create and maintain value for customers

Importance of better design, introduction, and operation of services

Improving service quality, business continuity, and IT efficiency

Link improvement efforts to strategy, design, and transition

Module 8: Exam-Taking Tips

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