CQC warns Jewelglen Limited that it is failing to protect the safety and welfare of people

25 June 2012

The Care Quality Commission has issued a formal warning to Jewelglen Limited stating that it must make urgent improvements at its Bolton based care home or face further action.

The warning follows an unannounced visit by inspectors to Parkview Nursing and Residential Home, Chorley New Road, Bolton on 14 May 2012 as part of CQC’s planned review of care services.

During the visit inspectors observed that the provider did not have adequate systems in place to assess and monitor the quality of care and service being provided to residents.

While people using the service and their relatives had completed satisfaction surveys, it was not clear how the information from these had been reviewed or used to improve the quality of care.

Care plans written for individuals living at the home were not subject to regular review, and where assessments had been carried out to ascertain the level of risk to residents in relation to issues such as nutrition, falls or mental health, these were identically worded and scored.

There was no formal process in place to supervise staff and no individual staff appraisal records were available, so it was unclear as to how staff performance was being managed. In addition, some members of staff to whom inspectors spoke, did not appear to understand the meaning of supervision.

General risk assessments of health and safety and fire prevention within the home had not been conducted and inspectors were concerned that there was no system to document and investigate incidents or accidents, which may have occurred.

Adam Brown, CQC Regional Lead for Yorkshire and Humberside, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Jewelglen Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Parkview Nursing and Residential Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."

Ends

For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

A deadline of 16 July 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.