FAQ

We've tried to answer the most common questions below. If your question isn't here please email hello@otiumberg.com and we'll aim to respond within 24 hours.

When will my order arrive?

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If you have placed an order to the UK please note that standard delivery should take 2-3 business days (excluding weekends and national holidays). Please note custom or engraved pieces require more time.

Once it is ready to ship out, you will receive an email notification with all of your tracking and shipping info.

For International orders we use FedEx and delivery time may vary depending on the destination. Please refer here for more info.

Any further enquiries, please email hello@otiumberg.com.

How do I track my order?

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We provide tracking numbers once your order has been dispatched which is included in your shipment confirmation email.

All mainland UK deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail. International deliveries are made via FedEx. Tracking numbers can be entered into the relevant tracking page below:

How much is UK shipping?

Do you ship internationally & how much is it?

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We ship internationally with FedEx. We offer free US shipping on orders over $150.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local FedEx or postal office for rates.

Please see below for international shipping costs and estimated delivery times.

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

6 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

9 working days

£20

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

Consult Fedex

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

5-6 working days

£15

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

6 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

R

FedEx standard

2 working days

£10

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

7 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

5 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

9 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

8 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

A

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

9 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

5 working days

£10

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

10 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

7 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

6 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

12 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

R

FedEx standard

2-3 working days

£10

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

8 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

R

FedEx standard

2 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

I

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

14 working days

£10

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

U

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

W

FedEx standard

2 working days

£10

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

12 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

8 working days

£15

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

U

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

R

FedEx standard

2 working days

£10

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

Btd>

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

8 working days

£20

Zone

Delivery Option

Received By You

Cost

R

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

Consult Fedex

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

7 working days

£15

Zone

Delivery Option

Received By You

Cost

R

FedEx standard

2 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

8 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

U

FedEx standard

3 working days

£15

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

6 working days

£15

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

13 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

6 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

T

FedEx standard

4 working days

£10

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

8 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

8 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

U

FedEx standard

3 working days

£15

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

Consult Fedex

£15

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

4 working days

£15

Zone

Delivery Option

Received By You

Cost

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

Consult Fedex

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

5 working days

£20

Zone

Delivery Option

Received By You

Cost

V

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

FedEx standard

2-3 working days

£15(Free on orders over $150)

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

S

FedEx standard

3 working days

£10

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

4 working days

£20

Zone

Delivery Option

Received By You

Cost

B

FedEx standard

5 working days

£15

Zone

Delivery Option

Received By You

Cost

D

FedEx standard

7 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

9 working days

£20

Zone

Delivery Option

Received By You

Cost

C

FedEx standard

6 working days

£15

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

Zone

Delivery Option

Received By You

Cost

E

FedEx standard

6 working days

£20

What VAT is charged?

-+

Where you have requested delivery to a UK or EU address, the price paid for the Product will include UK VAT where applicable.

VAT isn’t charged for goods and services delivered outside the EU, but we maintain one price for each item on our website.

Free shipping to the US on all orders over $150

What do I do if my order is lost?

-+

Don't worry, it's rare that a delivery is ever lost.

If you believe your package is lost in transit, please email us right away at hello@otiumberg.com and we will try our best to solve the issue.

If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (UK only).

For International orders, we will contact FedEx and keep you posted at all times on next steps.

Please note that Otiumberg is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

Does my order include a warranty?

-+

We include a six month warranty on all orders and would be happy to repair any damages within this period. Our warranty does not cover general wear & tear or lost stones.

We are also unable to return any items once they have been altered by a third party jeweller.

While we’re happy to take cover the cost of the repair, if your piece has a missing or damaged stone, we do not cover the cost of replacing the stone. Reach out to us and we’ll send you a quote for a replacement stone.

My piece broke within the warranty, How do I initiate a repair?

-+

For help with this and to get the repair process started, please send over a photo of the repair and order number to hello@otiumberg.com

While we’re happy to take cover the cost of the repair, if your piece has a missing or damaged stone, we do not cover the cost of replacing the stone. Reach out to us and we’ll send you a quote for a replacement stone.

My piece broke outside of warranty. Do you accept fixes for additional fees?

-+

For help with this, please send over a photo of the repair and order number to hello@otiumberg.com.

How do I redeem my birthday discount?

-+

For registered customers, birthday discounts are sent out over email three days prior to the date. The email will contain a discount code for 10% off which can be entered at checkout.

Birthday information needs to be given by customers via the order confirmation email where such data is requested.

How do I find out my ring size?

-+

Please refer to our ring size guide for various ways in which you can find the perfect ring size.

What if I have ordered the wrong size?

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Please email hello@otiumberg with the order number and product you have ordered the wrong size for. If we have the size you require in stock we will send it out as soon as we receive the first piece back. Otherwise we can place an order and inform you of the expected delivery date.

Please note there is a handling fee of £5 to send out another size.

How do I return or exchange my order?

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We offer free returns within the UK for all items excluding earrings, custom or engraved pieces. We must receive the jewellery back within 14 days of order date.

Please email us on hello@otiumberg.com and the team will get back to you with a free returns label to cover the shipment.

For an exchange we charge a small handling fee of £5 to cover the second shipment.

Where is my jewellery made?

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Our jewellery is made by artisans in Thailand. Some components are sourced from Italy.

How does preorder work?

Payment will be taken at the point of purchase online. The date of delivery for the preorder is stated on the product page.

You can preorder items that are out of stock. Please email hello@otiumberg.com with your request.

When will my preorder arrive?

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The estimated date of delivery for your preorder is stated on the product page and we will let you know as soon as your preorder is ready to be shipped to you.

If you have ordered other pieces alongside your preorder, we like to ship them all together. We're trying to reduce our impact on our environment, and every little helps!

How can I contact customer service?

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We are here to help!

We have click to chat on the bottom right hand side where you can speak directly with our personal shopping team and get all the advice you need.

If it is out of hours, please leave a message and we’ll get back to you at the soonest.

Alternatively give us a call on 0207 971 1992 or email us on hello@otiumberg. We are available from 9.30am-5.30pm Monday to Friday (excluding bank holidays). If you leave a telephone message we’ll get back to you at the soonest.

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