We partner with our clients to help them determine where they want to go and what results they want to achieve. Then we help you develop the action plan to make it happen. We help our clients develop and manage strategic, cultural, and structural changes within their organizations. By working together, we can provide personalized processes and support materials that help turn goals into reality. We help organizations align their plan, people, and systems in order to gain a competitive edge. We facilitate and coordinate programs to develop your company's human capital, focusing on attitude development, human relations, skill development, and goal setting.

Customer Service and Customer Loyalty

The mastery of customer service can mean the difference between success and failure. The corporate trend of raising customer service is a business necessity. Customers are more willing to forgive a product failure than a service failure by a ratio of 5 to 1. If customer retention is important, then improving customer service must be the tactic. Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectation, they will take their business elsewhere. What’s more, they relay their bad experience to ten or more other people. The question then becomes not whether to improve your companies service standard, but how?

Have you ever felt like you are navigating through your professional life alone? If you are like most executives and small business owners the answer is yes. In a corporation, the higher up the ladder you go the harder it is to find someone to discuss dreams, goals, actions, and success strategy. This is also true of the small business owner. Having a coach is like having a needed connection that cannot be made with others. For example:

Your spouse may listen but the dynamics of marriage relationship may cloud perspective and objectivity.

Your friends want to be helpful but they don’t have the training to identify real issues and they don’t have the time commitment.

TAKE THE FIRST STEP NOW

Is this the year that you are going to take that first step in starting a business or taking one to the next level?Many great business ideas never happen because of a lack of commitment to get started.It is a law of physics.It takes more energy to start a car or turn on a light than to continue operating them.This is also true with starting a project or starting a business.It takes more effort to get started.

For that reason, people tend to have the paralysis of analysis.I won’t start until it is perfect even though it never is.“I cannot start until I get my brochures, business cards, website set.”Roughly 80% of people who say they want to run a business of their own don’t follow through. One reason may be that the rewards aren’t enough to motivate them into action. Another probable reason may be that procrastination has derailed or stalled them. The inability to act can often be traced to fear, doubt, or the absence of a clear picture of the potential rewards and consequences.

Some of these fears could include:

Fear of criticism, rejection, or exposure: The need for social acceptance will result in going to great lengths to adopt a mode of dress or a certain type of behavior because of fear of criticism and rejection of others. Fear of having an idea rejected continues to lose billions of dollars for American business.

Fear of the unknown:The need for security and safety causes us to be fearful in those situations in which we’re not sure what is going to happen. Our fear of what might or might not happen can cause us to keep from doing those things we should do to bring us closer to our goals. One key to addressing fear of the unknown is examining the possibilities and then weighing them against doing nothing.

Fear of failure:Whether it’s the president who’s afraid to make a change in structure or the manager who is afraid to develop a more competent, self-directed team, or an individual considering a business of their own, fear can be a major deterrent to success. If you have a low risk tolerance, then the entire goal setting process can be stifled. If mistakes are met with criticism and/or punishment, people will be inclined to do only what they know how to do. It will inhibit creativity and improvement. By not trying, people frequently ensure failure—the very thing that they’re trying to avoid. Fear of failure has blinded many people from seeing opportunities.

It is important to remember that failure is important to success if it is viewed as an opportunity to learn. To change failure from a negative experience to a positive phenomenon, eliminate those conditions which contribute to fear of failure.

Take the first step forward.The second and third step will not be as hard.

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Testimonial

Grant has worked with us at MAS to provide expert strategic planning knowledge and direction, effective goal setting and team development. I highly recommend his services to anyone who is looking to grow, organize or even redefine their business growth goals. Marshall that he had the greatest sales increase in 2012 30%