Interview Experience

Owners and managers get significant value from Client Insight feedback; but, initially they worry about how their customers will react to being called. Will they (respondents) value the opportunity to provide a supplier with feedback? Read what these customers have to say:

“Now I understand how Legacy Kitchens has developed its strong customer service. Getting customer feedback is part of developing a focus on the customer and getting engagement from their team. We hardly had any follow-up work – likely the result of Legacy’s work on process and this survey is a part of that.”Doug J, Calgary, AB 2015

“Yes, it is absolutely important and I value it. I think that it makes the process more transparent and it allows them to find out the tweaks required. What I valued the most about the Pinnacle Group is that they were always listening.”Mary R, Calgary, AB 2015

“Yes, absolutely, feedback is important for this industry. It is all about continuous improvement. There needs to be regular connection on what needs to improve so that subsequent improvement can occur. Feedback is important and having ELRUS listen, is so critical.”Dennis O, General Manager, Grand Junction, CO 2015

“Yes, feedback is important because if I had a problem, Affinity Kitchens should know about it. This feedback is definitely helpful – Affinity is asking good questions and it is the right thing to do. Thanks for calling.”Mary Jo K, Phoenix, AZ 2015

“Yes, I would say so. If I owned the business I would want to know what my customers are thinking. I hold Cabinet Solutions in high regard because they hire someone to call and get feedback. You were polite and not pushy. The first time you called, it was not convenient for me but you were willing to find a time that worked for me. This is a good service, so thanks for calling.”Scott M, Calgary, AB 2014

“Yes, it is valuable. Some people have a bad experience but do not talk about it. This interview really provides “freedom of speech” and allows me the opportunity to talk about my great experience with Bellasera Kitchen Design Studio.”Zoe T, Calgary, AB 2015

“Yes, it absolutely is valuable. After you interviewed me in June, I got a call within a few days getting my service issues resolved. Thanks for calling.”Wayne W, Fort McMurray, AB 2012

“Yes, I believe in providing feedback. I don’t know how companies determine how they are doing if they don’t ask for honest feedback. If you never ask how satisfied your clients are, how will you ever know? Thanks for calling.”Dave B, Scottsdale, AZ Aug/15

“Yes, it is good as I was intending to write Paul a letter and tell him some of what we talked about. I have just been really busy and haven’t gotten to it but now I don’t have to. Thanks for calling us.”Lloyd B, Calgary, AB 2015

“Oh, for sure there is value. A company that actually solicits feedback shows they interested in improving the customer experience. This indicates a progressive company and the reason that our customer satisfaction with Legacy Kitchens is so high.”Gerry F, Calgary, AB 2015

“Oh yes, I think so. I’m in business and you want to know what your customers think. Giving feedback results in a company like Legacy Kitchens being able to improve and do a better job.”Steven K, Calgary, AB 2015

“I think it is important as it helps ELRUS know what is good and what we as customers are happy with. It is a good idea.”Dwayne F, Tri-Wave Construction, Brandon, MB

“Yes, it is nice to hear from them and know that ELRUS Aggregates are checking to confirm that we are satisfied. Thanks a lot.”Lorin I, Salvador Ready Mix, Cranbrook, BC Aug/15

“Yes, I do think there is value but it is tough to articulate. I think the sense that there is follow-up is good – it really shows that Cabinet Solutions cares. Thanks for calling.”Cathy M, Calgary, AB Aug/15

“I find that companies that ask for my feedback have a higher level of customer service than companies that don’t. If something doesn’t go well, it gives them the opportunity to address it. I think that being asked for feedback and knowing the company is listening just makes for a better experience.”Amanda R, Calgary, AB 2015

“Now I understand how Legacy Kitchens has developed its strong customer service. Getting customer feedback is part of developing a focus on the customer and getting engagement from their team. We hardly had any follow-up work - likely the result of Legacy's work on process and this survey is a part of that ..."Doug J, Calgary, AB Mar/15

“Yes, I would say so. If I owned the business I would want to know what my customers are thinking. I hold Cabinet Solutions in high regard because they hire someone to call and get feedback. You were polite and were not pushy. The first time you called, it was not convenient for me but you were willing to find a time that worked for me. This is a nice service, so thanks for calling and have a good evening." Scott M, Calgary, AB Oct/14

“Yes, it is valuable. Some people have a bad experience but do not talk about it. This interview really provides "freedom of speech" and allows me the opportunity to talk about my great experience with Bellasera Design Studio." Zoe T, Calgary, AB Jun/15

“I think it is important as it helps ELRUS know what is good and what we as customers are happy with. It is a good idea."Dwayne F, Tri-Wave Construction, Brandon, MB

“Oh yes, I think so. I'm in business and you want to know what your customers think of you. Giving feedback results in a company being able to improve and do a better job."Steven K, Calgary, AB Sep/15

“Yes, it is nice to hear from them and know that ELRUS Aggregates are checking to confirm that we are satisfied. Thanks a lot.”Lorin I, Salvador Ready Mix, Cranbrook, BC Aug/15

"Yes, feedback is important because if I had a problem, Affinity Kitchens should know about it. This feedback is definitely helpful - Affinity is asking the questions and it is the right thing to do. Thanks for calling."Mary Jo K, Phoenix, AZ Aug/15

"Yes, I do think there is value but it is tough to articulate. I think the sense that there is follow-up is good - it really shows that Cabinet Solutions cares. Thanks for calling."Cathy M, Calgary, AB Aug/15

“Yes, I actually believe in providing feedback. I don't know how companies know how they are doing if they don't ask for honest feedback. If you never ask how satisfied your clients are, how will you ever know? Thanks very much for calling.”Dave B, Scottsdale, AZ Aug/15

“Oh, for sure there is value. A company that actually solicits feedback shows that they are interested in improving the customer experience. This shows that the company is progressive. This is a reason that our customer satisfaction with Legacy Kitchens is so high.”Gerry F, Calgary, AB Sep/15