Type

FAQ's KSA

My Cobone Vouchers

I bought a Cobone voucher – how do I use it?
After purchasing the deal, you will receive an email with your Cobone voucher and necessary details. Your Cobone voucher will have detailed information on how it should be redeemed. All you have to do is print out the Cobone voucher and exchange it on arrival.

You also can access and print your purchased vouchers at any time from the My Account section- just click on the button and you will be able to see your purchased vouchers as well as other account details.

What do I do if I don’t get an email?
Sometimes our emails are blocked or filtered and even our email servers get tired occasionally.

You can access and print your purchased vouchers from the My Account section in the top menu- just click on the button and you will be able to see your purchased vouchers as well as other account details.

Do I need to use my Cobone voucher on the same day that I buy it?
No. Each voucher has its own expiry date. Please check the validity period on your Cobone voucher for more details.

If I don’t use the full value of the Cobone voucher in one visit, do I get a credit for the remainder?
No. Every deal has its own terms and conditions and Cobone vouchers are non-refundable in all cases. It is advisable to read the conditions of a deal before buying it.

Can I combine my Cobone voucher with other offers or specials?
No. Not unless the Cobone voucher specifically states otherwise.

Your partner won’t redeem my voucher and it has not expired.
If you have trouble redeeming your Cobone voucher please let us know.

Can I buy a Cobone voucher as a gift for someone else?
Yes, absolutely! Cobone vouchers make a great gift to present to your loved ones.

Customer Service

Our Customer Service team work during office hours Sunday- Thursday 9.00am- 5.00pm and can be reached on:

Do the prices on Cobone include VAT?
From 1st January 2018 all prices on Cobone will include VAT if applicable.

Why is the Tax Invoice for less than the amount I paid to Cobone?
The Tax invoice relates to only those items Cobone is responsible to collect the VAT on.
The Merchant will provide a further Tax Invoice for the balance if applicable.

Am I billed as soon as I buy a Cobone voucher?
Yes; however if a deal gets cancelled, you will be refunded.

Can I use SADAD to pay on Cobone?
No. SADAD is not available currently on Cobone.com

How does the PAY AT Home payment method work?
The courier will collect the payment from your doorstep within 3-5 working days. Please note that there is a SAR 28 charge per transaction. Once the payment is collected, a link will be sent to your email within 24 hours. Click on the link to view and print your Cobone Voucher(s).

We’re sorry the Cash On Delivery service is temporarily unavailable please use your mada card (ATM/Debit card) or an alternative payment method

How does the PAY AT Home SMS Verification work?
You will be required to enter your mobile number when you choose to use the [email protected] payment method. You will be asked to verify your mobile number at checkout, this is a simple one off verification which you will only need to do once as the mobile number you give will be stored for future purchases. Simply enter your mobile number and click on 'Send Verification Code' when you receive the code on your phone you need to enter this code and click confirm. If you forget or lose the code you can simply request a new code by clicking 'Resend Again'. You can then proceed to checkout.

We’re sorry the Cash On Delivery service is temporarily unavailable please use your mada card (ATM/Debit card) or an alternative payment method

Why is there a delivery charge for PAY AT Home?
Since Cobone does not host an in-house delivery team, we have to depend on an external supplier to fulfill our delivery requirements. The delivery charge goes solely to the supplier.

We’re sorry the Cash On Delivery service is temporarily unavailable please use your mada card (ATM/Debit card) or an alternative payment method

Does Cobone.com accept cheques?
Cobone offers a wide range of payment options; however for banking and reconciliation reasons cheques are strictly not accepted.

Is Cobone safe?
Yes! Your credit card number is transmitted by SSL directly to a secure electronic vault. Your personal and credit card details are safe at all times.

“Remember My Details” Feature when paying with credit or debit card
There is a point of purchase feature that will autofill your credit or debit card information for future payments. If you leave the box ticked, next time you purchase, you will simply need to type in the CVC number that is on the back of the card. If you don’t want to use this feature simply untick the box.

Cobone.com does not store full card information.

You can also add more than one card for ease of payment by clicking the “New Card” button and your cards can be managed from the Card Payment screen.

Cobone for Partners

How can I feature my business on Cobone?
If you have a business that you would like to feature on the Number 1 group buying website in the Middle East, we’d love to hear from you and discuss how we can drive business to your door, increase your revenue and develop a long term partnership for your online market.

Why do you feature multiple deals a day?
With so many popular brands in the Middle East looking to get a fair share of the market, Cobone aims at getting as many great deals as it can for its customers. Our goal is to give our customers the best of everything at the lowest possible price.

What kind of deals does Cobone feature?
You can find the best Food & Dining, Beauty & Spa, Activities, Auto, Wellness, Shop and Travel deals on Cobone.

There is always something for everyone!

Your Shopping Cart

Price

QuantityQty

Amount

Option 1: 30 minutes Jetovator weekdays

AED 900.00

Order Total:

Please note the following:

* Deal might expire before checkout and no longer be available

* Deal price may change due to market fluctuations

* Final checkout price may vary depending on your chosen payment method and available store credit