topic Re: Error code SFE-1004 in TV Equipmenthttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151547#M12340
<P>Good afternoon.</P>
<P>&nbsp;</P>
<P>That particular message&nbsp;indicates that you need to update the App.&nbsp;</P>
<P>&nbsp;</P>
<P>What model year TV are you using?&nbsp;</P>
<P>&nbsp;</P>
<P>Regards,<BR />Julia R.<BR />Spectrum-Social Media Customer Care<BR />Lead Moderator-Community Forums</P>Sun, 29 Apr 2018 20:01:10 GMTJulia_R2018-04-29T20:01:10ZError code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151529#M12337
<P>My Samsung TV has worked fine for a year and suddenly now it just gives me an error code SFE-1004. I've unplugged TV so it could reboot, nothing seems to help.</P>Sun, 29 Apr 2018 12:55:13 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151529#M12337don95122018-04-29T12:55:13ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151544#M12338
<BLOCKQUOTE><HR /><LI-USER uid="130569"></LI-USER>wrote:<BR /><P>My Samsung TV has worked fine for a year and suddenly now it just gives me an error code SFE-1004. I've unplugged TV so it could reboot, nothing seems to help.</P><HR /></BLOCKQUOTE><P>Hi Don,</P><P>&nbsp;</P><P>We need more information to help with this error:</P><P>&nbsp;</P><UL><LI><STRONG>Do you have the TV connected to a cable box?&nbsp; What is the make and model of the TV and cable box?</STRONG></LI><LI><STRONG>Have you cold rebooted the cable box? Power off the cable box, unplug for a minute, plug the cable box back in, wait for the clock to show on the box?&nbsp; (This is not the same as rebooting the TV.)</STRONG></LI><LI><STRONG>Do you use HDMI or Component Cable?</STRONG></LI><LI><STRONG>Have you tried a different HDMI or component cable?</STRONG></LI><LI><STRONG>If you don't use a cable box, such as a Tuning Adapter or Roku,&nbsp; have you rebooted them?</STRONG></LI></UL><P>&nbsp;</P><P>Satch</P>Sun, 29 Apr 2018 19:16:37 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151544#M12338Satch2018-04-29T19:16:37ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151547#M12340
<P>Good afternoon.</P>
<P>&nbsp;</P>
<P>That particular message&nbsp;indicates that you need to update the App.&nbsp;</P>
<P>&nbsp;</P>
<P>What model year TV are you using?&nbsp;</P>
<P>&nbsp;</P>
<P>Regards,<BR />Julia R.<BR />Spectrum-Social Media Customer Care<BR />Lead Moderator-Community Forums</P>Sun, 29 Apr 2018 20:01:10 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151547#M12340Julia_R2018-04-29T20:01:10ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151668#M12355
I am having the same issue all of a sudden. My TV is just over 1 year old. It says I have the latest version: 1105 for the TV. There is no option to update the app.Tue, 01 May 2018 23:42:13 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151668#M12355Bri2018-05-01T23:42:13ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151929#M12380
<P>I am also having the same issue.&nbsp; The TV is a Samsung series 5 5205.</P>Thu, 10 May 2018 03:22:07 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151929#M12380Rondo2018-05-10T03:22:07ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151980#M12382
<P>To find the model year of the TV please</P>
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<P>Press Home button on remote control</P>
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<P>Select Settings on far-left side of the menu bar at the bottom of the screen.</P>
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<P>In the Settings menu select Support and then Contact Samsung</P>
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<P>NOTE: 2017 &amp; 2018 models: In Settings menu select Support and then About This TV</P>
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<P>Note the value of the "Model Code" Example model code: UN55<SPAN><STRONG>M</STRONG></SPAN>U800</P>
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<P>If you will reply with the model year I can view the steps needed to check for and update the app.&nbsp;</P>
<P>&nbsp;</P>
<P>Thank you!</P>
<P>&nbsp;</P>
<P>Regards,<BR />Julia R.<BR />Spectrum-Social Media Customer Care<BR />Lead Moderator-Community Forums</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
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</DIV>Fri, 11 May 2018 15:42:58 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/151980#M12382Julia_R2018-05-11T15:42:58ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152007#M12391
Model code un04j520d no year listedSat, 12 May 2018 03:10:34 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152007#M12391Nevismommy2018-05-12T03:10:34ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152011#M12392
<P>That model code shows it is a 2015 model.</P>
<P>&nbsp;</P>
<P>The information I find about that on Samsung 2015 says&nbsp;</P>
<P>&nbsp;</P>
<P>Spectrum TV App Upgrade on Samsung Smart TVs (CCOC: 18093) <!-- [if lt IE 9]>
&lt;script src="resc/html5shiv.min.js">&lt;/script&gt;
&lt;script src="resc/respond.min.js">&lt;/script&gt;
<![endif]--></P>
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<LI>Press the <EM>Smart</EM> button on remote control</LI>
<LI>Select <EM>Featured</EM></LI>
<LI>Select <EM>Apps</EM></LI>
<LI>Select <EM>Options</EM> in upper right corner of screen</LI>
<LI>Select <EM>Update Apps</EM></LI>
</OL>
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<P>&nbsp;</P>
<P>Give that a try and let us know how it goes.&nbsp;</P>
<P>&nbsp;</P>
<P>Regards,<BR />Julia R.<BR />Spectrum-Social Media Customer Care<BR />Lead Moderator-Community Forums</P>
<P>&nbsp;</P>
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</DIV>Sat, 12 May 2018 12:39:10 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152011#M12392Julia_R2018-05-12T12:39:10ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152012#M12393
I did that, it says there are no updatesSat, 12 May 2018 13:18:22 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152012#M12393Nevismommy2018-05-12T13:18:22ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152014#M12394
<P>What, if any, other steps have you taken? Do you have problems accessing the app on other devices? At what point are you getting the error message? Before getting the login screen? After?&nbsp;</P>
<P>&nbsp;</P>
<P>The app version at this point should be Version 6.1 is this what you are currently seeing?&nbsp;</P>
<P>&nbsp;</P>
<P>Our next step would be to have you uninstall the App and then reboot the TV. After the reboot please re-download the application.&nbsp;</P>
<P>&nbsp;</P>
<P>Regards,<BR />Julia R.<BR />Spectrum-Social Media Customer Care<BR />Lead Moderator-Community Forums</P>
<P>&nbsp;</P>Sat, 12 May 2018 13:35:35 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152014#M12394Julia_R2018-05-12T13:35:35ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152156#M12415
When I click on the app it immediately gives the error code. The TV will not let me uninstall the app. I can delete from the home screen but not uninstall.Tue, 15 May 2018 23:24:18 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152156#M12415Nevismommy2018-05-15T23:24:18ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152157#M12416
Also, we have version 6.120.Tue, 15 May 2018 23:32:12 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152157#M12416Nevismommy2018-05-15T23:32:12ZRe: Error code SFE-1004https://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152159#M12417
Ok, I finally was able to delete the app and reinstalled it. It works now.<BR /><BR />Just an FYI, all the issues started after the app update on 4/26. There may have been a faulty update sent that caused the issues.Tue, 15 May 2018 23:39:20 GMThttps://forums.timewarnercable.com/t5/TV-Equipment/Error-code-SFE-1004/m-p/152159#M12417Nevismommy2018-05-15T23:39:20Z