How is Powells.com? Is there customer service good? I want to buy the Kobo Glo soon, but since Best Buy just says "Coming Soon", i started looking at Powells. If i wind up with a bad Kobo Glo will i have trouble trying to exchange it or return it? Any experience with them? I've never used them before. Thanks for any help .

I have bought many p-books and other items from Powell's. I bought books from them almost exclusively during the Free Software Foundation's Amazon boycott. I had occasion to return or exchange an item a number of times, but I can only remember having any sort of dispute with their customer service once.

If you are ever in Portland, Powell's City of Books is an amazing brick-and-mortar store that occupies four floors of an entire city block. I have been there often and don't recall ever having a complaint about their customer service. Well, one of their clerks yawned once when I told her how great the store was.

Freezing would be a software bug, but software bugs are caused by the state of the device, not by any specific hardware fault. Hence the term software bug.

You could certainly exchange for another, but any software issues will still be there. What I'm saying is that they don't accept open box returns on the Kobos. So if there is a problem that can't be fixed by an exchange, you are stuck.

Freezing would be a software bug, but software bugs are caused by the state of the device, not by any specific hardware fault. Hence the term software bug.

You could certainly exchange for another, but any software issues will still be there. What I'm saying is that they don't accept open box returns on the Kobos. So if there is a problem that can't be fixed by an exchange, you are stuck.

Freezing would be a software bug, but software bugs are caused by the state of the device, not by any specific hardware fault. Hence the term software bug.

You could certainly exchange for another, but any software issues will still be there. What I'm saying is that they don't accept open box returns on the Kobos. So if there is a problem that can't be fixed by an exchange, you are stuck.

The firmware is not static. It's constantly being debugged and upgraded by Kobo. So chances are good that Big wouldn't be stuck.