Frequently Asked Questions

GENERAL FAQS

Beginning February 15, 2018 all non-gaming areas including restaurants, retail shops, public concourses, meeting rooms, restrooms, and elevators are now designated as smoke-free zones. Smoking is allowed on the gaming floor. No alcoholic beverages may be taken outside.

While you are gaming at Seneca Niagara Resort & Casino, all beverages received while playing any slot machines or table games are available at no cost to you. Beverages may also be purchased at one of our many bars.

A Social Club by Seneca card is the first step in establishing the kind of personal relationship that you’d expect from Seneca Casinos. As a valued Social Club by Seneca member you are eligible to request a statement of your winnings or losses. Click here for more details.

Take advantage of our free parking in our self-parking lot at Seneca Square or our spacious garage. Or, use our valet service for just $5. Note, Valet parking is free for Advantage and Pro Social Club by Seneca members, Nation Members, Hotel Guests and disabled guests. No parking is available on property for RVs, Semi Trucks, Busses, or other oversized vehicles.

SOCIAL CLUB BY SENECA FAQs

By signing up at the Social Club at one of our three properties! You will enter into the club at the Member level. Being a Social Club cardholder automatically enters you into promotions while you play at any Seneca Resort & Casino property. You will earn rewards while you play like Player Points redeemable for dining, shopping, tickets and hotel stays! Social Club cardholders can qualify for even more exclusive offers and complimentary benefits.

Earn 150 Tier Credits within the 12-month qualifying period to step into increased benefits, including discounts on food and retail, and Player Point conversion to Slot Play. Social Club cardholders will also be recognized with exclusive promotional days for point multipliers and more!

Earn 750 Tier Credits within the 12-month qualifying period to begin experiencing what complimentary really means! From top tier event invitations to golfing, Pro cardholders have truly taken a step into distinction.

Earn 2,000 Tier Credits within the 12-month qualifying period to attain the most exclusive level of Social Club by Seneca membership. Advantage cardholders will enjoy the biggest multipliers and discounts, as well as 1 to 1 Player Point conversion to Slot Play. A casino host is waiting to personalize your Seneca Resorts & Casinos getaway and show you what complimentary really means.

Social Club cardholders will earn Tier Credits & Player Points as they play their favorite games. Each point earned at the slot machine or table game will add 1 Tier Credit AND 1 Player Point to your account.

Player Points can be redeemed much like Dollars at any point-of-sale location or at any slot machine for Slot Play. The amount of Player Points you can convert to Slot Play may be based on your card tier. Social Club by Seneca tiers can convert Player Points for slot play at the following rates: ADVANTAGE: 1 Player Point can be converted to $1 Slot Play, with a daily cap of $2,500. PRO: 1.5 Player Points can be converted to $1 Slot Play, with a daily cap of $1,000. PLAYER: 1.75 Player Points can be converted to $1 Slot Play, with a daily cap of $500. Player Points can be converted to Slot Play right at the game.

Tier Credits are earned while playing any game using your Social Club by Seneca card. Credits can be earned over a 12-month period, and will determine your Social Club membership status. Once you earn enough Tier Credits, you will be automatically upgraded to the next level. The more points you earn, the higher the status you will achieve. You will earn 1 Tier Credit for every point earned. The Social Club by Seneca will also award cardholders with Daily Tier Credit Bonuses

Play your favorite slots and table games and start collecting shopping dollars for the Holiday Shopping Spree. It’s 15 Holiday Shopping Dollars for every 100 Holiday Shopping Points earned. The more you play, the more you earn.

GAMING FAQs

This state-of-the-art technology allows you to carry around your “winnings” without the inconvenience of a big, heavy cup. You can either insert the ticket into another slot machine for additional play, or cash it in at any of our designated Ticket Redemption Machines throughout the gaming floor. You are also welcome to use the cashier windows for personal service. Guests should note that inside the Casino this ticket is the equivalent of cash and cannot be replaced if lost. Please note that tickets expire after 180 days.

DINING FAQS

During the weekdays, our helpful staff at Thunder Falls Buffet will work hard to seat you as quickly as possible. To help make your experience at our popular buffet even more satisfying on Saturdays after 4 PM and select holidays and special events, we are asking that guests make reservations upon entering the Casino. Reservations must be made in person on the day you wish to dine at Thunder Falls Buffet. Visit the Reservation Desk near the entrance to the buffet and a designated time slot will be given to you. Please arrive 15 minutes prior to the time of your reservation to ensure hassle-free seating.

Coolers, outside food or drink, blankets and lawn chairs are not permitted at our outdoor shows. Reserved seating is all ground level. General Admission bleacher seating is available on a first come, first serve basis. Gates will open approximately 1.5 hours before the start of the show. Guests under 18 years old must be accompanied by an adult. No rain date, outdoor events are rain or shine. If canceled, refunds can be obtained at point of purchase.