Restaurant Customer Service SkillsOur mystery shopping company
will show you how to achieve
good customer service. We
have taken many restaurants to
excellent customer service skills.
Our customer service surveys
show you how. We also help you
analyze restaurant industry
trends.

Automotive Customer Service SkillsWe show our clients in the
automotive industry skills for
customer service. Automotive
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the automotive industry
what is good customer service.
We also help you analyze
automotive industry trends.

Health Care Customer Service SkillsWe show our clients in the
health care industry skills for
customer service. Health care
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the health care industry
what is good customer service.
We also help you analyze health
care industry trends.

Dealership Customer Service SkillsWe show our clients in the
automotive industry skills for
customer service. Health care
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the automotive industry
what is good customer service.
We also help you analyze
automotive industry trends.

Car Rental Customer Service SkillsWe show our clients in the
car rental industry skills for
customer service. Car rental
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the car rental industry
what is good customer service.
We also help you analyze
car rental industry trends.

Hospitality Customer Service SkillsWe show our clients in the
hospitality industry skills for
customer service. Hospitality
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the hospitality industry
what is good customer service.
We also help you analyze
hospitality industry trends.

Retail Customer Service SkillsWe show our clients in the
retail industry skills for
customer service. Retail
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the retail industry
what is good customer service.
We also help you analyze
retail industry trends.

Education Customer Service SkillsWe show our clients in the
education industry skills for
customer service. Education
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the education industry
what is good customer service.
We also help you analyze
education industry trends.

Real Estate Customer Service SkillsWe show our clients in the
real estate industry skills for
customer service. Real estate
services thrive on excellent
customer service skills.
Our mystery shopping company
shows the real estate industry
what is good customer service.
We also help you analyze
real estate industry trends.

Charleston Mystery Shopping

Advanced Feedback is an experienced and professional mystery shopping company with over 25 years and 2 million surveys delivered. We offer completely customized mystery shopping services that connect your vision of success to the complete satisfaction of your customers. We are continually expanding in Charleston and the surrounding area to support a growing number of businesses that use our service. From our home office we train and coordinate Charleston area field evaluators to conduct thorough and objective service and sales inspections. Advanced Feedback provides these high quality tailored programs throughout all 50 states, Canada and Mexico.

Why Advanced Feedback...

First, we listen to you. Then, we construct the exact program you need. That may be one or a combination of secret video, mystery shopper evaluations, phone shops, or customer surveys. You may need us for a month, a year, or like many of our clients for decades to come. FLEXIBILITY. We can do what our competitors can’t. We offer the most professional customized evaluations in the industry, and without long-term contracts!

In recent years we have seen a dramatic increase in demand for undercover video mystery shopping as video streaming has become practical and affordable.

From industry pioneer to leader, Advanced Feedback offers your video shopping solution. To view service samples and see how these solutions tie into graded shopper reports and your business metrics, please complete our information request form.

Video specialists require special equipment, training and travel. For businesses in the Charleston area we typically rely on those traveling through West Virginia. This is especially true for any customer scenarios that include one-on-one sales interactions. If your customer interactions are brief, we may be able to use local Charleston mystery shoppers. An account manager will explain in more detail and help you design your video shopping program.

With an Advanced Feedback traditional mystery shopping program, we schedule local experienced mystery shoppers to visit your Charleston area business locations unannounced posing as a typical customer. They are instructed to carefully and objectively observe and grade staff and property per your performance standards.

Some metrics and media is captured onsite, while much of the written summary and comments is entered soon after the visit. Each Advanced Feedback mystery shopper report gives you a comprehensive evaluation of all aspects of sales and service. Results are available immediately in your custom data center and then emailed to you and your managers. Advanced Feedback's mystery shopping platform provides trend and detailed analytics to help you monitor and manage business operations and growth by any segment measured. Request quote now!.

An appointment or a sale often begins with a phone call, which makes employee phone skills a critical part of service and sales training.

With Advanced Feedback's Phone Shop programs we use highly trained shoppers to call and inquire about products or services to test, monitor, and train front line employees. Recorded calls and performance results are delivered immediately to reinforce business practices, and monthly for trend monitoring.

Charleston is the historic capital of West Virginia. Most of the city's major landmarks are located right around the Capitol. There is more than a hundred miles of scenery for antiquing, biking, or hiking. It is home to a few events that take place each year. There is the West Virginia Dance Festival and the West Virginia International Film Festival that happens twice a year.

Professional Mystery Shoppers in the Charleston Area...

Advanced Feedback offers mystery shopping services throughout West Virginia and nationwide as we are continuously hiring and training evaluators to cover every zip code. We have the management and systems in place to accept all size businesses, including international corporations, multi-state franchises, growing groups and partnerships, single location establishments, call centers and online presence only firms.

We have many certified shoppers in the following communities ready to inspect your service and sales:

Now hiring Charleston Secret Shoppers!

To meet the demands of Advanced Feedback’s expanding role as Charleston’s leading video mystery shopping provider and traditional mystery shopping service, we are seeking intelligent and hard working individuals to join our team.

If you are passionate about making a difference in customer service, and you are observant, with an attention to detail and write well, we invite you to register as an Advanced Feedback shopper. After registration you will have visibility of available assignments and you can accept notifications of new assignments in the Charleston area. For more information about being a service and sales evaluator click here or on the Shoppers link at the top of any page. Advanced Feedback has the tools, training and instructions to turn your ambition into a successful second income.

If you think you have what it takes to be a professional Advanced Feedback Video Specialist, please contact us directly using the links below.

Latest News

February 2019

Winter Update

"People don't notice whether it's winter or summer when they're happy" by Anton Chekhov, "... or video shopping" by Advanced Feedback. Pack your undercover video shopping equipment and follow the sun. Advanced Feedback continues to add video shops in every state, from California to Florida, and Hawaii to Puerto Rico. So what are you waiting for? Special thanks to new clients this winter using our sales and service evaluations. You represent the best in fitness, self storage, retail, private schools, real estate, car washes, car rentals, and many restaurants and bars. Shout out to all shoppers for your quality inspections and countless miles!

May 2018

Spring Update

Happy spring everyone! We've been quite busy here at Advanced Feedback scheduling and reviewing shops and adding many new clients. We couldn't do it without the help of our wonderful mystery shoppers. Thank you for all the help! A warm welcome to all of our new clients, JINS Eyewear, VBGB Beer Hall, South Beach Tanning, UFC Gym, Westcott Homes, True Homes, Market Force Information, Westminster Company, The Indigo Road, Field Museum, Innovative Staff Solutions, Oliver McMillan, La Maison du Chocolat, Crunch Fitness Canada, Born & Raised, Salon by JC and M&D Supply, Inc.

September 2017

Summer Update

Advanced Feedback had a busy summer scheduling and reviewing video shops
from all corners of the country, Puerto Rico included. We are very grateful
to the many traveling video shoppers that make these nationwide campaigns
possible! Clients expanding services with Advanced Feedback include Crunch
Franchise, Miele USA, Salons by JC, Rent-A-Center, M & D Supply and a
wide variety of real estate development and sales firms.

May 2017

Spring Update

We hope everyone has a wonderful spring! This month we're welcoming 36th Stree Bistro in Boise, ID to our list of restaurant and retail onsite mystery shop evaluations. C.D. PEACOCK based in Chicago, IL has signed up for in store jewlery retail secret shopping. We are also pleased to welcome Beta Metric, La Jolla CA, Compass San Francisco CA, and Momark Development in Austin Texas who will be using our telephone, onsite and video real estate secret shopper programs. Please follow us on Facebook and Twitter!

April 2017

Welcome New Clients!

Advanced Feedback is grateful to welcome new two new real estate clients. Hakes Brothers based in Las Cruces New Mexico and Texas will be utlizing our video mystery shopping service for their new home sales. HV Companies located in San Diego CA will be using our telephone mystery shopping services as well as our onsite secret shops. We are also very please to welcome Qdoba based in San Diego with resturant locations nationwide; joined to use our onsite mystery shopping evaluations for their service inspections.

February 2017

Welcome New Clients!

Advanced Feedback is excited to welcome Champion Rentals in the Houston and Porter TX. They will be using our telephone mystery shopping services in order to help with customer service and team evaluations for their equipment rental locations. EZ Park Inc. headquarted in Philadelphia PA joined to use our onsite secret shopping services for their parking lot locations. Spectrum Arena home to the 76ers and Flyers in Philadelphia PA will be using our onsite mystery shopper evaluations during their sports and enterainment events.