ProcessMA Resource

Implementation Plan

As John Wooden put it, failing to plan, is planning to fail. The planning process is critical to ensure a successful implementation.
It is a rigorous exercise and it is almost like planning another project. Considerations to be taken into account in addition to a
normal project plan include:

Piloting

The best plan in the world cannot predict what will really happen when the team executes ithe solutions. Unexpected glitches and
unintended opportunities emerge as real people try to do things really differently. For implementation where failures have severe
consequences, iit is good practices to prepare a pilot. The most sophisticated pilots can be used as ‘experiments’
to compare different approaches and identify the best combination of factors for effective, efficient performance. Broad choices
for pilot strategies - which also influence how you eventually implement the process permanently include:

Limited Time – Try the new solution for a few cycles only

Stratify Customer Groups – Pilot with one set of customers

Limited Scope – Just one representative location

Limited Resources – Plan on using limited resources

Process Real Work – Not a simulation

The purpose of a pilot is to learn what works, what doesn’t, and what changes or modifications could help improve the
effectiveness of the solution. Be sure to capture these llessons by documenting the data you collect and lessons learned.

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