What do you like best?

Our company has used Epicor Eagle N Series for over 5 years. We decided to switch to a competing product in 2016 and switch back 18 months later. It's that good!

My review will mostly cover the accounting portion of the software, since that's my world. We use point of sale, AP, AR, Inventory for our ERP setup. We can easily track all sales for multiple locations. Our sales journal for the most part cleanly matches what the bank deposits. When a discrepancy occurs, we can drill down to the individual transaction and determine the funding status quickly. We have an accurate schedule of AP that is easily pulled into Excel. Our check run is processed smoothly. Our online store integrates

What do you dislike?

There are some limitations we have seen with using Epicor N Series. The Financial Statement reports are not very intuitive to build and use. It's based on some older technology, so we currently use the GL data to generate our own financial statements in Excel since N Series cannot natively export the report into Excel. I am unsure if a larger company would be satisfied with the way the statements are handled, but I think it works fine for a smaller business.

Also, one reason why we switched away was due to some of the ordering limitations. I'm not in operations, so I don't have direct knowledge but we have had some issues with inventory management.

Recommendations to others considering the product

I would use a consultant to see if it solves your needs, but we have had a great experience with N Series.

What business problems are you solving with the product? What benefits have you realized?

The reason why we switched back? Double entry accounting! It seems so simple, each time a sales transaction hits we record a revenue and a cost of good sold. It helps ensure accurate accounting for financial reporting. Our old solution that we switch to for 18 months could not do that unfortunately. So we are very happy to be back with Epicor.

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What do you like best?

The Market Basket Analysis report. It helped a company I had worked at in the past beat some buyer folklore about their promotions in their specific company and we were able to completely restructure how our retail stores were merchandised based on learnings.

What do you dislike?

There were some features that were super complicated for just average users like Nth reporting. We didn't find much value there.

Recommendations to others considering the product

Consider a lot of training. It is a great tool, but also very powerful and the wrong hands in the platform can really mess things up (Ie: deleting records, etc.)

What business problems are you solving with the product? What benefits have you realized?

A few. Again this was for a prior company (not where I currently work) but we a had a business need to better understand our customers and by data mining them with Epicor reporting we were able to learn about purchasing behavior and create lists to better segment our customers which in turn lead to a more positive experience on the customer side.

What do you like best?

What I liked is how simple it was to learn. Very self explanatory with the hot keys. Once you caught on to the system it's very easy to use the system quickly. I've used other systems that take a lot longer. I like that you can use the keyboard with hot keys.

What do you dislike?

There were times that the system froze and it was very frustrating. I know you come to expect that with technology sometimes but it would happen in busy times.

Recommendations to others considering the product

From the other systems I've used I have to say this is probably the easiest to use. I also like that it translates so easily to other companies. If you used the system one place you'll catch on quickly to using it at another retailer. It does everything you need it to do and is very easy to be fast at it.

What business problems are you solving with the product? What benefits have you realized?

Being able to get customers out the door quickly is very important. The hot keys are so simple with this system.

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