I ordered Keiser M3 bike on Dec 4th, 2018 and expected to have that before year end because the sales rep told me they had 2 inventories when I purchased it.
But they didn't even shipped it by the end of 2018 and told me it would take up to 30 business days from purchase and my bike would be shipped between Jan 7 through 11th.
It wasn't happening and I asked them to update in next week.
The customer service team told me my order is still in production and they do not like to rush it...
I asked them to refund and they asked 20% of cancellation fee or wait 3 more weeks.
I didn't want to pay 20% of cancellation fee so I asked Dominique to exact deadline they can deliver it but hasn't had any update so far and it is already Feb 1, 2019.
I will keep update.
Feb 14, no update so far
March 1st...
I reported this issue to BBB on Feb25th, send an email to Dominique to ask updates and someone called me the next day.
She told me my order was canceled by miscommunication but didn't explain why they didn't refund my money if it was canceled.
She also told me they will ship my bike on Feb 28th then I would receive it in early next week.
I will update once I receive it.