Posts

TORONTO, Ontario, Canada – September 12, 2018 – AudienceView is pleased to announce that Little Rock Athletics is live on OvationTix, resulting in the immediate ability to deliver incredibly memorable experiences for Trojans fans and for staff to operate more efficiently than ever before.

Little Rock selected OvationTix because of its proven success as an all-in-one ticketing and CRM solution. AudienceView’s reputation for excellent customer service and enabling customer success were other important factors in their decision.

“With the launch of OvationTix, Little Rock Athletics is immediately improving our fan engagement initiatives. We can get to know existing fans better through comprehensive profiles, easily add new fans to our database when a family member or friend buys them a ticket, send highly targeted communications and improve the overall service experience,” said Casey Page, Assistant AD for Ticketing, Little Rock Athletics. “We value the expertise of AudienceView’s college athletics, customer success and client services teams and look forward to their continued guidance throughout a long, successful relationship.”

Having a more comprehensive view of Trojans fans will enable Little Rock Athletics to succeed through better audience segmentation, more focused outreach, management and implementation of fan touchpoints, and intelligent marketing.

OvationTix also frees up staff time so the athletics department team can be more proactive with marketing and fan engagement, such as pre-game and post-game emails, which can be configured and scheduled to send automatically. Additionally, Trojans fans can fully manage their own accounts and tickets online.

The selection of OvationTix by Little Rock shows continued momentum in the athletics vertical across AudienceView’s portfolio of solutions. The company is proud to offer a right-sized solution to meet the needs of any athletics program or campus, regardless of size, and to be unveiling the Trojans as its third recent, new athletics partnership for OvationTix.

“We are excited to partner with Little Rock Athletics and to be playing an important role in improving the experience for their fans,” said Mike Hinson, VP of College Athletics. “AudienceView has a solution to drive success in athletics departments of any size. If you are evaluating your needs, taking a critical look at an existing relationship or seeking a new partner, we encourage you to look at OvationTix by AudienceView. It is a powerful solution that is becoming the obvious choice for schools like Little Rock.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at audienceview.com.

TORONTO, Ontario, Canada – June 27, 2018 – AudienceView is pleased to announce that Citadel Athletics is live on OvationTix, resulting in a significantly and immediately improved experience for Bulldog fans and staff.

For the first time, Bulldog supporters can now go online to buy and renew their season tickets. Previously, Citadel Athletics did not offer any online capabilities for season ticket holders. Now, it is easy for fans to purchase the seats they want – for one game or an entire season – anytime, anywhere and via any device. For staff, OvationTix has eliminated manual processes and workarounds previously used to manage the school’s season ticket base.

With OvationTix, The Citadel ticketing, marketing and development teams have access to a CRM-solution that revolves around the fan instead of a single transaction. They all have the new capability to work with a season ticket holder account in the same database, which greatly enhances their 360-degree view of the fan in a single location and replaces three separate dialogues and sets of transaction with their previous ticketing system. These and other efficiencies are freeing up time so that staff can be proactive and spend more time engaging with fans.

OvationTix by AudienceView also enables The Citadel to exchange data with its fundraising system and the Citadel Foundation, which is critical for schools that don’t have extensive fundraising teams.

“We’re excited to have comprehensive, leading-edge technology from AudienceView at an affordable price,” said Michael Keeney, Ph.D., Associate Athletic Director for Budget & Finance and External Operations for Citadel Athletics. “OvationTix was launched quickly and has a solid, well-performing team behind it – from customer success to client services – and they have been with us every step of the way. The solution is extremely user friendly and intuitive. We can get volunteers and student workers trained and selling tickets within the hour.”

“We are thrilled to be working with Citadel Athletics to improve the experience for Bulldog supporters while enabling the department to meet its business goals,” said Mike Hinson, VP of College Athletics for AudienceView. “Whatever the size of your campus or athletics program, AudienceView has a right-sized offering to meet you ticketing, CRM and fundraising needs. This is driving incredible momentum in the athletics vertical across our entire product portfolio. If you are thinking about renewing your existing relationship or if you are in an evaluation process, OvationTix by AudienceView should really be in the mix.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at audienceview.com.

TORONTO, Ontario, Canada – June 26, 2018 – AudienceView is pleased to announce a multi-year contract extension with The George Washington University (GW) covering athletics, arts and the Division of Student Affairs. By using AudienceView as a campus-wide solution, GW is enabling its departments to share data and knowledge to leverage both the partnership and AudienceView’s customer success model.

“AudienceView has provided us with the tools and collaborative working partnership that we needed to really boost our outbound efforts in a competitive marketplace and work towards accomplishing GW’s individual business goals,” said Nicole Early, Assistant Athletics Director for Marketing and Ticketing. “After our initial three years together, it’s clear that there is so much more that we can accomplish with AudienceView on our team.”

The GW Athletics ticketing team is using AudienceView to drive sales for five varsity sports, including NCAA basketball, and a variety of club and intramural athletic events. Their continued partnership with AudienceView will allow GW Athletics to up its game in sales and marketing by being more aggressive with outreach, identifying new opportunities for promotions and segmenting then targeting specific groups of potential buyers.

Among its innovations and to sell more seats, GW Athletics is offering a twist on the typical season ticket. For $99, fans can purchase a Raise High Pass and get a guaranteed seat for every men’s GW basketball home game. The ticket package allows fans to experience a different seating location – in the lower and upper levels – for each game. 48 hours prior to tip-off, an automated email is sent to target all Raise High Pass holders. The emails are based on one-time rules that athletics staff have set in AudienceView. After that, the fan simply goes online and picks their seat from exclusive inventory available for the game. The amount of work for ticket office staff is limited and the pass improves the overall experience because fans simply select their seat, receive their ticket by email and head to the game.

On the arts side, GW’s Lisner Auditorium hosts world-class events and activities that attract over 100,000 attendees each year.

Powered by AudienceView, the Division of Student Affairs has hosted numerous high-profile events including Stephen Colbert’s interview with President Barack Obama and two high-demand shows starring Jon Stewart as he was approaching the end of his 16-year run as host of Comedy Central’s The Daily Show.

With security standards tightening in today’s evolving marketplace, AudienceView is also successfully working with campus IT departments to further tighten security, which enables schools like GW to focus on the business value of the partnership.

“We are delighted to extend and expand our partnership with GW Athletics, Lisner Auditorium and the Division of Student Affairs,” said Mike Hinson, AudienceView’s VP of Sales, College Athletics. “AudienceView is committed to helping our clients in college athletics meet and exceed the changing demands of the marketplace, and achieve new levels of success.

AudienceView is proud to have a right-sized offering for any college athletics department or campus. Regardless of size, AudienceView enables success through resources including Success Blueprints, customer success plans focused on each organization’s individual business goals, hands-on help and access to a team of expert college athletics veterans.

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at www.audienceview.com.

TORONTO, Ontario, Canada – June 12, 2018 – AudienceView is pleased to announce a multi-year contract extension with AFC Bournemouth, bringing the relationship with this important Premier League client to an incredible 17.5 years.

“AFC Bournemouth is pleased to continue its long-standing relationship with AudienceView,” said Liz Finney, General Manager for AFC Bournemouth. “The decision to extend our contract term was based on AudienceView’s level of support, the system’s ability to match its features with club and fans requirements and the partnership approach adopted by the AudienceView team. We are looking forward to continuing to work with the company to deliver an excellent ticket purchase experience for our supporters.”

As AFC Bournemouth continues to successfully manage its meteoric rise of the past five years, the club is expanding its use of AudienceView to further improve the fan experience in several important ways. Among them, the organization is using loyalty points to help control and stage on-sales based on loyalty status, with points from prior purchases ranking supporters so they can purchase tickets to more prestigious games.

The team intends to begin using family enclosure functionality, which controls the ratio of adults to children for each purchase and ensures no adults or children are in family sections on their own. AFC Bournemouth also plans to offer multiple renewals within the same shopping cart, allowing season ticket holders to renew multiple seats in a single transaction without any fan losing their individual seat or associated loyalty points/status.

“We are delighted to extend our relationship with AFC Bournemouth and look forward to many more successful years,” said Michael Burnett, Managing Director, UK and Europe for AudienceView. “We are committed to helping our clients in the UK and around the world reach a similar pinnacle of success with their businesses. Through these partnerships, we are helping organizations of all sizes and types increase revenues, create efficiencies and introduce innovations that foster long-term fan engagement. The AudienceView team congratulates The Cherries on securing their status for next season and look forward to cheering them on in the Premier League.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at www.audienceview.com.

TORONTO, Ontario, Canada – March 27, 2018 – AudienceView has been selected as the new technology partner of The Air Force Academy Athletics Corp. (“Air Force Athletics” or “AFAAC”) following an industry-wide search. As a world leader in fueling fan engagement and ticket sales for college athletics, AudienceView is implementing a single, integrated platform to serve Air Force Athletics fans and power everything from ticketing to donor management.

“To achieve our mission, it was critical for The Air Force Academy Athletic Corp. to team up with an organization capable of delivering significant value in a very short time,” said Dr. Nancy Hixson, CEO of the AFAAC. “AudienceView is fully invested in our success, has engaged with us as a true partner and helped realize value within a month of starting. The company’s vision, technology and support are transforming the way Air Force Athletics engages its fans and generous supporters so that we can provide a first-class experience for our cadet-athletes for years to come.”

In the past, fan and donor information was stored in several different databases instead of an integrated platform offering a single view of all customer relationships. This made it difficult for Air Force Athletics to fully and efficiently leverage its data to foster relationships with all types of supporters, for marketing communications and to increase revenue across its fanbase. With all data stored in one place going forward, Air Force Athletics can better engage all supporters and provide a powerful service experience.

The new Falcon Pride Club site is already live, powered by AudienceView. As the academy’s principal fundraising arm, the Falcon Pride Club provides transformational resources for 1,000 amazing cadet-athletes across 27 intercollegiate programs. Supporters now have an enhanced, intuitive, rich and secure experience for online and recurring donations. Using a single login, they are engaging with highly personalized accounts and can follow their complete giving history and monthly recurring gifts.

Air Force Athletics will soon offer athletics ticketing, special events and sports camps as additional ways for fans to support the academy’s cadet-athletes, all powered by AudienceView using their existing login credentials and a single account.

“Air Force Athletics is leading the industry with its ability to engage its passionate community of fans in support of its cadet-athletes,” said Mark Fowlie, CEO of AudienceView. “Our team of college athletics experts is committed to helping clients like Air Force Athletics achieve their business goals. We are honored to support the Air Force Athletics vision to deliver value and innovation with our constantly evolving technology and our customer success initiatives.”

About AudienceView

AudienceView is a leading provider of solutions that empower the business of live entertainment through innovative technology, popular media brands and a comprehensive partner ecosystem. Our SaaS software brands OvationTix and the AudienceView platform are powerful tools to drive attendee engagement, grow revenue and enable operational efficiencies that support more than 2,000 of the world’s most renowned live event venues, teams and organizations across 15 countries. Our media brands, TheaterMania and WhatsOnStage, connect over 1.5 million theater patrons with live events each month, helping to fuel attendance at performing arts venues across the US and UK. Learn more at www.audienceview.com.

AudienceView is the new technology partner for the Florida State University (FSU) Fine Arts Ticket Office, within the School of Theatre which manages ticketing and e-commerce for ten campus organizations and departments, ten campus venues, three community organizations, visiting organizations that rent out the facilities and dozens of area venues spanning numerous genres. FSU is located in Tallahassee, Florida’s state capital.

After an industry-wide search, FSU selected AudienceView for many reasons – among them, that the solution is comprehensive, enterprise-level right out of the box and can be easily configured to sell flexible subscription packages, series and bundles as well as public and student tickets.

AudienceView’s true shopping cart capabilities are highly valued by FSU because of the wide variety of venues and events it operates. Tickets and donations can also be combined in the same transaction.

Donors can automatically access new benefits and entitlements in real-time after they make a donation or reach a new level of annual giving, even if the donation is still in their shopping cart.

Responsive design allows customers to complete their purchase in just a few clicks using any type of mobile device, then present their mobile tickets at the show or print them at home before the event. The convenience of e-tickets improves the customer experience and allows FSU to sell ads and sponsorships on their digital deliveries.

All data is managed by a single database, which gives FSU a 360-degree view of patrons, customers and donors. Data can be used to target email marketing and customize offers, upsell and cross-sell recommendations based on past buying and trends.

AudienceView is also intuitive and user friendly, so training new staff is quick and trouble-free. This will protect FSU from the inevitable turnover of student workers as they graduate and pursue jobs in their fields.

“AudienceView is an exciting move for the Fine Arts Ticket Office. We service many different clients throughout FSU and the Tallahassee community, which require varying degrees of resources. The ability to securely limit what access users have to the back-end product has revolutionized our office. We now have the ability to give limited access to events and reporting to several departments within the School of Theatre, as well as many of our clients and presenters. We are looking forward to rolling out our subscription season for the first time online as integrated within our ticketing system; something we have not had the ability to do for the last 10+ years,” said Sarah Goodson, Director, Fine Arts Ticket Office. “The transition project team we worked with at AudienceView was absolutely amazing, and the support and relationship team we are working with post transition have been extremely helpful in assisting us in achieving our goals. I am very much looking forward to attending AVConnect with one of my graduate assistants and learning everything we can to help launch us towards a future of utilizing everything this wonderful system has to offer.”

“Our solution is an excellent fit for FSU because it allows the ticketing team to provide options for its specialized and varied constituency. AudienceView is extremely nimble, flexible for ticket sales, packaging and bundling, and easy to configure across all kinds of different events, venues and product needs,” said Jonathan Tice, Vice President, Global Sales at AudienceView. “A lot goes into creating a great customer experience and we are delighted to be partnering with FSU to accomplish this and more in the years to come.”

TORONTO, Ontario, Canada – January 5, 2017 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces its selection as the new technology partner of The Grand 1894 Opera House in Galveston, Texas. On top of its celebrated heritage as “The Official Opera House of Texas,” the venue has held a special place in the history of its community and the hearts of many residents for more than 120 years.

“We are delighted to be joining forces with AudienceView and introducing new technology that complements our exceptional programming and facilities. It will help us know our patrons more intimately, serve them better, communicate more deeply and enhance the overall guest experience,” said Maureen M. Patton, Executive Director of The Grand 1894 Opera House. “AudienceView will also help us leverage new revenue opportunities, streamline our business operations and make us more efficient.”

By partnering with AudienceView, The Grand has the advantage of a state-of-the-art platform with all the tools it needs to create amazing relationships and experiences for its audiences. Subscription sales and renewals will be transitioned online, eliminating a cumbersome manual process. The Grand also plans to introduce expanded donation abilities online, leverage AudienceView for single show tickets and transform communication with members, donors and patrons.

Founded in 1894 and a charter member of the League of Historic American Theatres (LHAT), The Grand has survived storms, hurricanes and periods of neglect. Several generations have shown their commitment to the arts by saving the theatre and making it a crown jewel of Texas entertainment. Over the years, important restoration and building improvement projects have been completed to ensure that The Grand remains a powerhouse for the performing arts in the region.

This coming season, as always, there is something for everyone at The Grand, including top touring artists in theatre, music, dance, opera, children’s programming and other performance genres that engage and enrich the lives of our diverse communities. In 2016-17, guests were included in a live taping of The Texas Tenors, who opened the season with a performance to be aired nationally on PBS. The schedule also includes the musicals 42nd Street and Pippin, Hollywood legend Sophia Loren, The Time Jumpers, Arlo Guthrie and country music legend Loretta Lynn, among others.

“AudienceView is excited to be working with this storied venue and its incredibly committed team. Together, we have the opportunity to blend history with modern technology as The Grand grows revenues and delights loyal supporters from the local community and visitors to the island city,” said Jonathan Tice, Vice President, Global Sales at AudienceView. “We look forward to a long and successful relationship with The Grand as it continues to offer the finest in entertainment, bolster the local economy and enrich the cultural life of Galveston and the surrounding region.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – November 14, 2016 – AudienceView, a world leader in e-commerce software for events and entertainment organisations, proudly announces its selection as the new technology partner of the Marina Theatre in Lowestoft, Suffolk, UK. Originally opened in the Victorian era, the venue boasts a variety of live entertainment options, including West End musicals, top comedy acts, touring drama and musical productions, opera, dance and concerts. It is one of only two venues outside of London to be granted a prestigious residency of the Royal Philharmonic Orchestra and annually hosts the largest professional pantomime on the East Anglian coast. The Marina Theatre also operates a successful cinema operation, with the largest screen and film auditorium in town.

“After researching various systems, AudienceView was the obvious choice given its flexibility and overall depth. AudienceView also serves some of the biggest brands in the UK market, so we know we are in very good hands,” said Lee Henderson, CEO of the Marina Theatre. “As an independent charitable arts organisation, we need to work with partners who can help us increase our market share, develop our varied audiences and become more resilient in these ever-changing times, especially in the arts. We are delighted to join the worldwide AudienceView family.”

The Marina Theatre highly values in-house control of the CMS and knowing everything they create will be device responsive, making the online experience user-friendly for mobile, tablet and laptop users. The team also plans to automate its email marketing and reporting so that staff can focus on big-picture strategies.

In-house productions, touring events and resident tenants can be managed by the single solution while maintaining each brand’s unique identity. Defined security levels also make it possible for certain information to be shared while other data remains protected.

“We are committed to helping our clients in the UK and around the world reach the pinnacle of success with their businesses. Through these partnerships, we are helping organisations of all sizes and types increase revenue, create efficiencies and introduce innovations that foster long-term audience engagement, “said Jeff Koets, AudienceView’s Interim Managing Director for the UK. “We look forward to a long and successful relationship with the Marina Theatre team.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

“Joining forces with Rubicon Technology Partners is an exciting alliance for our team at AudienceView,” explained Mark Fowlie, CEO of AudienceView. “Their expertise, resources and strategic support will be valuable for AudienceView as we scale the business to expand our position as the best-in-class platform for live entertainment brands across the globe.” AudienceView founder and Chairman Kevin Kimsa added, “I’m thrilled that Rubicon sees what we’ve seen for years and am incredibly excited to partner with the Rubicon team.”

In serving hundreds of organizations around the world through a single, integrated platform, AudienceView has become the preferred choice of industry thought leaders in sports, arts and live entertainment. “As the live events ecosystem continues to evolve, we are seeing leading organizations choose AudienceView rather than remain stuck with the status quo,” said Mr. Fowlie. “With this investment, we will continue to be at the forefront of innovation, helping our clients achieve new levels of revenue, engagement and efficiency to exceed their business goals.”

“Rubicon is excited to partner with Mark and the AudienceView team,” said Jason Winsten, Principal at Rubicon Technology Partners. “The live entertainment industry is undergoing dynamic change and partners like AudienceView, with integrated and customer-centric solutions, will be critical for organizations to maximize engagement and drive customer satisfaction.”

Pagemill Partners served as financial advisor to AudienceView.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional in-venue and online customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – August 15, 2016 – AudienceView, a world leader in e-commerce software for sports, events and entertainment organizations, has achieved continued momentum in 2016, with growth fuelled by numerous new customers and contract renewals.

“Organizations across the entertainment industry are turning to AudienceView to achieve their business objectives with our innovative, high-performing customer-engaging platform,” said Mark Fowlie, CEO of AudienceView. “Technology plays an extremely important role in the overall customer journey and we are proud that our solution is creating efficiencies, driving revenue and bringing fan engagement to a new level through one-of-a-kind experiences.”

Among AudienceView’s newest clients are the athletics departments at Troy University and Northeastern University – two programs that want to be more innovative with their fan offerings and better monetize their passionate communities.

Troy has replaced a fragmented system (that included multiple databases and spreadsheets) with AudienceView, which will power all of Trojans ticketing and donor management operations.

The box office team at Northeastern will use AudienceView for all events and athletics across campus, including 18 varsity sports at the Division I level.

“With AudienceView, schools and organizations of any size or type can be innovative with what they offer and how they communicate – from the moment a fan first begins looking for a ticket to long after the event,” said Jonathan Tice, Vice President of Global Sales for AudienceView. “Our platform and methodology makes it possible to turn guests you don’t know into fans you do know. By analyzing them, organizations can provide more compelling offers based on fan preferences and behavior, which increases relationships, revenue and loyalty.”

In suburban Chicago, AudienceView is now the technology partner of three popular venues run by the Aurora Civic Center Authority – the 84-year-old historic Paramount Theatre, RiverEdge Park and Copley Theater. As a showcase partner, Paramount plans to leverage every aspect of the AudienceView solution to reimagine the customer experience and support ongoing growth. These integrated capabilities include ticketing, e-commerce operations, in-venue sales, fundraising, customer relationship management (CRM), marketing, content management and more.

Jefferson Live!, the umbrella producing company for the historic Cascade Theatre of Redding, California and Holly Theatre of Medford, Oregon, selected AudienceView as its new multi-venue technology partner. The Cascade Theatre is now live and AudienceView will launch at the Holly Theatre once its historic renovation project is complete.

The Palace Theatre for the Performing Arts in Stamford, Connecticut will complete their transition this month from multiple databases to a single solution that puts its patrons at the center of all operations. In addition to ticketing all events, AudienceView will significantly improve the overall service experience with complete patron records tracking all touch points, automated fulfilment of member benefits, innovative program offerings and fundraising.

“AudienceView’s donor management capabilities are extremely strong,” adds Tice. “Our platform makes it possible to integrate tightly with the development plans of your main campus or business unit. This is particularly helpful for colleges, universities and arts organizations that run fundraising programs for student athletes or a special event in parallel with a centralized strategy.”

Internationally, AudienceView has extended relationships with AFC Bournemouth of the English Football League’s top-tier Premier League, HQ Theatres & Hospitality, the second largest owner and operator of regional theatrical venues in the United Kingdom, SIV, which operates a portfolio of venues that attracts more than four-million customers per year, and the Nationale Opera & Ballet in Amsterdam.

“Our clients are doing amazing things that go far beyond selling tickets. We are proud to be providing the technology that enables them to engage with customers and monetize them more effectively,” said Michael Bryce, COO for AudienceView. “Watching so many passionate groups change the overall experience for their customers is extremely rewarding for our team, which remains dedicated to helping entertainment organizations adopt new practices that will grow their businesses today and in the future.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

AudienceView is the new technology partner of Jefferson Live!, the umbrella producing company for the historic Cascade Theatre of Redding, California and the Holly Theatre of Medford, Oregon.

Now live on AudienceView, the Cascade Theatre hosts a wide range of arts and cultural events, including theater, concerts, dance and film presentations. As a regional cultural hub, the Cascade is home to the Northstate Symphony, Jefferson Repertory Company and Redding City Ballet, and supports the creative work of numerous local and regional cultural organizations. It seats just over 1,000 patrons and hosts more than 120 events annually.

AudienceView will be launched at the Holly Theatre once its historic $4.3-million renovation project is complete. With seating for approximately 1,000 patrons and special events space for up to 200, the Holly expects to grow quickly to over 130 events annually. The re-opening of the Holly will double the organization’s use of the AudienceView platform, which will manage services for venues in two states using one secure database.

All of the functionality in AudienceView is being used by Jefferson Live! to create a remarkable service experience. These features include integrated online and social ticketing, e-commerce operations, memberships, customer relationship management (CRM), fundraising, in-venue sales, marketing and analytics reporting. In addition to helping increase revenue, AudienceView is improving service for all patrons, including the loyal members who bought 75% of inventory during membership presales.

“AudienceView is delighted to be supporting the mission of Jefferson Live! and its historic theatres in fostering the arts and enriching the culture of these two communities,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our technology is having an immediate impact by creating a more efficient environment so that the marketing, ticketing and service teams can spend more time focused on getting to know their customers, building lasting relationships and creating fantastic experiences that feed lifelong memories.”

One-stop shopping to be more user friendly for donors and ticketholders

TORONTO, Ontario, Canada – May 17, 2016 – Tulane Athletics has joined forces with AudienceView, a world leader in e-commerce software for sports, events and entertainment organizations, to create a more personalized customer experience for its passionate community of fans. Together, the organizations will create a one-stop online engagement hub for Tulane fans as well as valued donors and alumni.

“We are proud to be the first school from the American Athletic Conference to partner with AudienceView. There is incredible energy surrounding our athletics program right now and this relationship is the perfect fit to capture that enthusiasm and help meet our key business objectives,” said Director of Athletics Troy Dannen. “Our athletics department will have more control over operations by bringing ticketing in-house, eliminating manual processes and having the ability to track everything in a single database. This continuity will help us to better engage our fans, provide seamless customer service and make business decisions based on real-time information.”

With AudienceView, fans will have a single destination to easily buy their athletics tickets online. They can also choose to make a donation in the same transaction. Every fan will have freedom to access their account anywhere, anytime – from their desktop or any type of mobile device.

Tulane’s new technology will share customer data with central development creating a bridge to new prospects. This “system of record” will give development staff a real-time understanding of fans who first made a donation to the athletics department and may be open to additional gifts in the future.

AudienceView will help Tulane create efficiencies so athletics department staff can spend more time focusing on big picture strategies and growth.

“Our software plays a unique role in unlocking the customer journey and overall fan experience. In the past six months alone, we’ve welcomed several universities and allowed them to take their ticketing and fan engagement to a new level. We couldn’t be prouder to welcome Tulane University to our growing and successful family,” said Mark Fowlie, Chief Executive Officer for AudienceView. “We are thrilled to help amplify the excitement that currently surrounds Green Wave athletics.”

Full implementation will be in place by the start of the 2016-17 school year.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – March 15, 2016 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces its selection as the new technology partner of the Aurora Civic Center Authority, which showcases productions at three popular venues in suburban Chicago. The facilities include the 84-year-old historic Paramount Theatre (1,888 seats), RiverEdge Park – a 30-acre, 8,500-person outdoor concert venue, and the173-seat Copley Theater.

“AudienceView’s vision to put the customer at the center of an entertainment organization’s business is perfectly aligned with our aspirations. Our subscribers and single-ticket patrons mean everything to us, and to our continued success. We are delighted to be working with an organization that feels as strongly as we do about nurturing the customer journey and ensuring an exceptional service experience,” said Paramount’s Vice President of Marketing & Sales Jim Jarvis. “Following our recent, unparalleled growth, we are excited to be working with a best-in-class company that will help us continue that trend.”

Paramount began an industry-wide search for a new technology partner after it became clear that its incumbent system was not able to meet the organization’s current or future needs. AudienceView, with its customer-friendly solution that allows organizations to grow, was selected as the ideal fit.

As a showcase partner, Paramount plans to leverage every aspect of the AudienceView solution to create an exceptional online experience and ensure the highest levels of customer service and care. These integrated capabilities include ticketing, e-commerce operations, in-venue sales, fundraising, customer relationship management (CRM), marketing, content management and more.

In doing so, Paramount will reimagine the customer experience and support ongoing growth, related in part to a new Broadway series and demand for season tickets subscriptions, which account for a majority of sales. Customers will also have the ability to purchase tickets plus related products and services for any Paramount event in a single transaction.

“Paramount embraces the same vision as AudienceView and our relationship is a perfect blend of technology, partnership and desire to provide premium guest experiences,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “As an organization, Paramount has every intention of growing and is not afraid of change to achieve its goals. We are thrilled to have been chosen to help this dedicated team of arts professionals move forward on their journey of growth.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – March 3, 2016 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, achieved exceptional success in 2015 by enabling powerful experiences for client’s passionate communities. With dozens of new organizations joining the company’s ever-growing family and numerous client renewals, AudienceView solidified its position as a global industry leader.

“AudienceView is proud of its status as the go-to solution for major college athletics programs, entire campus communities, performing arts organizations, arenas, film festivals and more,” said Mark Fowlie, CEO of AudienceView. “Our success speaks volumes about the value of combining ticketing and all related transactions, including merchandise sales and fundraising, into a single system. We are helping to provide a unique, emotional customer experience that goes beyond selling a game or a show and ensuring that organizations can always be in touch with their most passionate supporters.”

New Clients

Higher education, college athletics and performing arts are the areas in which AudienceView’s growth was greatest in 2015. New clients using AudienceView across campus include Princeton University, the company’s fourth Ivy League school joining long-term clients Harvard, Yale and Dartmouth, plus University of Northern Colorado, Simon Fraser University and The George Washington University.

AudienceView was also selected as the new official ticketing and fan engagement solutions provider for the University of Tennessee Athletics. The comprehensive partnership will see AudienceView power ticketing for the venerable 102,455-capacity Neyland Stadium and service Knoxville Tickets, a regional outlet for various Knoxville area venues including Thompson-Boling Arena and Knoxville Civic Auditorium and Coliseum.

“We are enthusiastic and eager to leverage AudienceView’s state of the art technology and capitalize on the many new strategic opportunities,” said Brett Huebner, Sr. Associate Athletics Director and Chief Financial Officer at Tennessee Athletics. “AudienceView’s unique platform and vision for customer engagement, purchases, and management strongly aligns with our fundamental and future business goals.”

Also in athletics, our partnership with the National Association of Intercollegiate Athletics (NAIA) enables more than 260 member schools to access a centralized e-commerce and fan engagement platform powered by AudienceView.

AudienceView was selected in 2015 as the new technology partner of The George Washington University Athletics department (GW Athletics) in Washington, D.C. Its ticketing team is using AudienceView to drive sales for five varsity sports, including NCAA basketball, and a variety of club and intramural athletic events. AudienceView will also power ticketing for the Division of Student Affairs.

On the arts side, AudienceView proudly welcomed Film Independent, which produces the Los Angeles Film Festival, CenterArts and its four venues at Humboldt State University, George Washington University Arts, Children’s Theatre of Charlotte and Irving Arts Center, among others.

Among new standout clients in the UK, AudienceView joined forces with Bath Spa Live, Bath Spa University’s production company for arts and cultural events.

Continuing Partnerships

AudienceView is pleased to have signed contract extensions with many long-time clients.

Renewals in the UK include the internationally renowned FA Group and Wembley Stadium; its iconic 90,000-seat venue that’s been served by AudienceView since 2005, as well as ACC Liverpool Arena and Convention Centre, Liverpool Philharmonic, Hall for Cornwall and Dublin Theatre Festival.

In the United States and Canada, Ticket Central and Playwrights Horizons, Shorenstein Hays Nederlander, Geffen Playhouse, Louisiana Philharmonic Orchestra, Broadway Center for the Performing Arts, The Wheeler Opera House and Aspen Show Tickets, Pechanga Resort and Casino, the Fine Arts Center and the City of Moncton inked exciting renewals with AudienceView.

Internationally, Ticketworld in the Philippines and Australia’s Moshtix renewed their commitment to power operations using AudienceView. As a result of our partnership and by leveraging AudienceView’s regional ticketing features, Moshtix won a highly coveted contract with the Astor Theatre in Perth.

“Our success underscores the importance of innovation and how it can be achieved using a single system,” adds Michael Bryce, Chief Operating Officer for AudienceView. “AudienceView is intelligently powering the transactions that support passionate fan experiences while driving efficiency at the same time. AudienceView’s technology makes it possible for any type of organization to put fans and patrons first without losing sight of the bottom line.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With over $2 billion in annual transactions, our innovative and engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and customer experiences. The self-serve, e-commerce, ticketing and events management portals enable success for events of all sizes or types. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

The Stamford Center for the Arts (SCA) and Palace Theatre have selected AudienceView as their new entertainment technology partner. SCA produces and showcases a full season of live theatre, opera, dance, family programming and concerts at the historic 1,580-seat Palace Theatre, plus art exhibitions in its gallery space. The Palace Theatre is also home to the Ballet School of Stamford, Connecticut Ballet, Lumina String Quartetʼs Chamber Music Institute, Namaskaar Foundation, Stamford Symphony and Stamford Young Artists Philharmonic.

With AudienceView, SCA will migrate from numerous systems to a single, integrated e-commerce solution that puts the customer relationship at the center of all operations.

In addition to ticketing all events, AudienceView will significantly improve the overall service experience by automating fulfilment of member benefits, integrating all touch points into 360-degree patron records and helping to grow the membership program in new and exciting ways. These improvements will help SCA to grow its member base, increase revenue and become more efficient. Fundraising as well as new and innovate program offerings will be also be powered by AudienceView.

“We are thrilled to be working with the passionate and driven team at Palace Theatre and thank our like-minded clients for the enthusiastic referral,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our technology is an ideal fit for the Palace and the SCA’s business aspirations and will immediately transform their processes to create impactful customer experiences.”

Toronto, ON & Knoxville, TN – December 3, 2015 – The University of Tennessee has joined a growing list of leading organizations by identifying and selecting AudienceView as their official ticketing and fan engagement solutions provider. The broad partnership will provide the University of Tennessee Department of Athletics (Tennessee Athletics) and Knoxville Tickets with AudienceView’s fully integrated, highly-configurable and web-based solution – a robust platform with core facilities in ticketing and e-commerce, fundraising and donor management, marketing, content management, analytics and customer relationship management.

AudienceView’s entire solution is real-time and designed to provide business thought leaders with the tools required to streamline operations, adjust for market dynamics, generate incremental revenues, and deliver exceptional customer experiences. Working with the University of Tennessee, AudienceView will create single comprehensive views of fans, customers, and donors while helping grow the community of passionate Volunteers supporters.

“We are enthusiastic and eager to leverage AudienceView’s state of the art technology and capitalize on the many new strategic opportunities,” said Brett Huebner, Sr. Associate Athletics Director and Chief Financial Officer at Tennessee Athletics. “AudienceView’s unique platform and vision for customer engagement, purchases, and management strongly aligns with our fundamental and future business goals.”

Under the new partnership, AudienceView will kick off Summer 2016 with servicing Tennessee Athletics, a founding member of the Southeastern Conference (SEC), and the ticketing needs for the venerable 102,455-capacity Neyland Stadium. AudienceView will also service Knoxville Tickets, a regional ticketing outlet for various Knoxville area venues including Thompson-Boling Arena and Knoxville Civic Auditorium and Coliseum.

“AudienceView takes great pride in partnering with organizations that have a clear vision for the work they do and the passionate community they serve,” said Mike Evenson, Vice President for Marketing and Product at AudienceView. “Our products and services are designed to provide a new vantage point for leaders who want to shape the fan experience while driving new and significant revenue generation opportunities. We are looking forward to forging a powerful partnership with the University of Tennessee by helping them achieve these goals.”

About AudienceView:

Headquartered in Toronto, Ontario, AudienceView offers the industry-leading engine that enables intelligent ticketing and e-commerce solutions through customer-focused experiences. AudienceView is relied on to power over $2 billion in transactions each year by servicing over 550 venues in 15 countries. AudienceView’s clients range from University of Minnesota Athletics, Wembley Stadium and Opry Entertainment to events such as the FA Cup, Edinburgh International Festival and Los Angeles Film Festival. Visit audienceview.com or connect on Facebook and Twitter.

https://audienceview.com/wp-content/uploads/2015/12/Ut-FeaturePhoto927-300.png300927Christine Paynehttps://audienceview.com/wp-content/uploads/2016/01/audienceview-logo-204x26.svgChristine Payne2015-12-03 10:00:272016-03-02 16:01:09AudienceView Named New Official Ticketing and Fan Engagement Partner for University of Tennessee Athletics and Knoxville Tickets

TORONTO, Ontario, Canada – October 29, 2015 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, today announced a strong third quarter with growth fuelled by numerous new clients and renewals.

Through its partnership with the National Association of Intercollegiate Athletics (NAIA), AudienceView also welcomed numerous NAIA member schools in Q3, including Baker University, Benedictine College, Culver-Stockton College, Goshen College, Kansas Wesleyan University, Middle Georgia State College, Spring Arbor University, the University of Rio Grande, the University of Saint Francis and Wiley College, among others.

In addition, contract extensions have been signed with many long-time AudienceView clients. Renewals include:

“AudienceView remains committed to providing innovative technology that makes it easy for our clients to improve efficiency and increase revenue while ensuring an amazing experience at each stage of their customers’ journey,” said Mark Fowlie, CEO for AudienceView. “Our continuously strong performance and sales across college athletics, performing arts and university campuses is evidence of the great value having one system brings.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. With approximately $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

The Irving Arts Center (IAC), a 10-acre multi-purpose performing arts complex in the heart of Dallas-Fort Worth, has selected AudienceView as its new entertainment technology partner.

The versatile facility features two proscenium theatres, four galleries, rehearsal, meeting, classroom and reception spaces, and a sculpture garden. Events range from performances by Lyric Stage and the Irving Symphony Orchestra, plays, musicals and galas to children’s productions, art classes and 12 weeks of summer camp annually. In 2014, the IAC hosted 1,375 events, including 203 performances and 24 exhibitions.

AudienceView is powering the IAC with a fully integrated solution to replace multiple systems, which the organization has outgrown. It will provide ticketing and e-commerce, including sales via mobile and social channels, for all events, season subscriptions, memberships, workshops, camps and more. IAC also plans to operate online content management, customer relationship management (CRM), fundraising, email marketing and point of sale (POS) transactions through AudienceView.

“The IAC is a place of real community pride and we are delighted to welcome it to our growing family of multi-use performing arts and civic centers,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Multi-purpose facilities continue to have great success with AudienceView because of our incredible, fully integrated and wide-ranging functionality. Ongoing upgrades also ensure that organizations like IAC can remain modern and always provide the very best customer experience.”

“UNC believes in the growth of their e-commerce revenue potential and AudienceView’s dynamic, user-friendly solution is ideally suited to help increase earned revenue and improve the customer experience,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are delighted to welcome UNC to AudienceView’s growing family in Colorado and as another full-campus user of our complete entertainment business solution.”

AudienceView is proud to be the new entertainment e-commerce solution for CenterArts and its four venues at Humboldt State University. Humboldt State is the northernmost campus in the California State University system, located north of San Francisco in the town of Arcata.

The AudienceView solution will provide CenterArts with robust, flexible events management technology to replace an in-house system. It will power ticketing and e-commerce for their performing arts series, AS Presents events, which are managed by Associated Students of Humboldt State University, as well as artist and school performances, season subscribers and individual shows.

Center Arts plans to use AudienceView to bundle events and subscriptions in new, imaginative ways as well as offer payment plans to its customers. AudienceView will also make it possible for CenterArts to generate growth and increase customer satisfaction through upsells, such as season tickets for those purchasing seats to a single event, as well as cross-sells and donations.

“We are delighted that the AudienceView family of educational institutions continues to grow and are pleased to welcome another college performing arts center,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our solution will provide CenterArts with the modern technology it needs to meet all of its customer requirements, both now and in the future.”

Children’s Theatre of Charlotte (CTC), a top theatre and education organization for young people, has chosen AudienceView’s AV Pro as its new entertainment e-commerce and CRM solution.

AudienceView will power ticketing, e-commerce, fundraising, customer relationship management (CRM) and class registrations for the nationally recognized theatre, which serves 300,000 children and families each year through its productions and wide-ranging education programs.

CTC is also home to a professional touring company, which has performed for more than 1.2-million people across North Carolina and into South Carolina, Georgia, Virginia and West Virginia.

AudienceView was selected by CTC following a comprehensive, industry-wide search.

“Children’s Theatre of Charlotte is known for providing remarkable family experiences and for its commitment to education at all levels. We couldn’t be prouder to join the CTC family and welcome them to ours,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our team looks forward to providing a single, robust, integrated solution that will further the theatre’s overall service experience for performances, education and community involvement programs.”

TORONTO, Ontario, Canada – June 9, 2015 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce a strong first half of 2015, with growth marked by notable customer wins, numerous contract renewals and the launch of its latest offering, AV Community. Among AudienceView’s new clients is Princeton University, which is implementing AudienceView across the entire campus to manage ticket sales for events ranging from athletics to performing arts and concerts. Princeton is the fourth Ivy League school to join the AudienceView family alongside Harvard, Yale and Dartmouth. AudienceView also welcomes Film Independent, which produces 250+ events and screenings each year, including the Los Angeles Film Festival and Spirit Awards, to its growing family of film festivals and organizations. Film Independent debuted AudienceView for the sale of passes for the LA Film Festival in April, followed by individual tickets in mid-May. AudienceView is also enabling Film Independent to integrate memberships, packages, fundraising and more on a single platform. Multi-year customer renewals in recent months include the internationally renowned FA Group and its iconic 90,000-seat Wembley Stadium, which has extended its 10-year partnership with AudienceView. The FA Group will continue to use AudienceView to power ticketing operations for events at Wembley Stadium. Over the years at Wembley, AudienceView has been used to sell tickets for sporting events, including The FA Cup Final, home matches of the England national football senior team, The NFL International Series games and the UEFA Champions League Final, along with all concerts at the venue since reopening in 2007. In addition, AudienceView has extended contracts with numerous other organizations including:

Also in the first half of 2015, AudienceView proudly introduced AV Community, a subscription-based product suite designed to serve and amplify brands and their communities. Engineered to reimagine a central events marketplace, AV Community launched with three North American anchor clients:

National Association of Intercollegiate Athletics (NAIA),

Simon Fraser University (SFU) and

Western University Students’ Council.

AV Community is also making it possible for long-time AudienceView client Quaytickets to take on Eventbrite with Quayevent, its new white-label, self-serve ticketing and events management offering. Quayevent will launch at the Manchester Jazz Festival on July 31, 2015. “Our success in the first half of 2015 speaks volumes about the strength of our technology and the market need for AudienceView’s complete, integrated e-commerce entertainment business solution,” said Mark Fowlie, CEO for AudienceView. “We are continuing to add value for new and longstanding partners, including Princeton University and The FA Group, and our steady stream of renewals speaks to our commitment to staying innovative. In addition, AudienceView is helping our clients increase their revenue, achieve operational efficiencies and exceed customer service expectations.” About AudienceView AudienceView is a complete entertainment business solutions provider. With approximately $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter. Media/interview requests: Christine Payne Primoris Group Inc. +1 416.489.0092 media@audienceview.com

TORONTO, Ontario, Canada – May 19, 2015 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, today announced that it will implement an integrated e-commerce solution to manage ticket sales for events ranging from athletics to performing arts and concerts at Princeton University.

“We are delighted to have been selected to work with Princeton University and to welcome them as our fourth Ivy League school joining Harvard, Yale and Dartmouth,” said Mark Fowlie, CEO for AudienceView. “Our solution will enable this world-renowned university to focus on the overall customer experience as efficiently as possible while managing ticket sales and other transactions in a single database. AudienceView’s ongoing solution upgrades will also enable Princeton to remain on the leading edge of technology to support its ticketing system well into the future.”

AudienceView will provide Princeton with a web-based platform that includes traditional and digital ticketing, fundraising, customer relationship management (CRM), online content management, marketing and business intelligence.

The fully integrated AudienceView solution improves operations to support increased ticket sales and enables secure sharing of data between departments. Princeton will also have instant, real-time access to the results of ticket sales, marketing and fundraising campaigns, which will provide enhanced insight and the ability to immediately see which initiatives are most effective.

About AudienceView

AudienceView is a complete entertainment business solutions provider. With approximately $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

The City of St. Catharines, the largest city in Canada’s Niagara Region, has selected AudienceView as its new entertainment technology solution.

The solution will power ticketing, e-commerce and fundraising for The New Performing Arts Centre, a brand new 95,000-square-foot academic and cultural complex with four performance venues, scheduled to open later this year. Two of The New PAC venues will also double as learning environments for future students of Brock University studying through the adjacent Marilyn I. Walker School of Fine and Performing Arts.

AudienceView was selected following a comprehensive request for proposal seeking a robust solution to enable complete control of business and venue management operations.

Ticketing, e-commerce, fundraising, customer relationship management (CRM), marketing and content management (CMS) are tightly integrated in AudienceView alongside a suite of powerful analytics tools. The unique brand identity of any number of residents and visitors can be easily maintained and defined security levels make it possible for certain information to be shared while other data remains protected.

“We are proud to welcome the City of St. Catharines to the AudienceView family and excitedly await the grand opening of The New Performing Arts Centre later this year,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “This magnificent complex will benefit immensely from our technology, which is ideally suited to meet all customer and constituent needs. We look forward to a long-term partnership with this vibrant Ontario city and its arts and culture community.”

https://audienceview.com/wp-content/uploads/2015/03/audienceview-client-announcement-icon-green.png700867Christine Paynehttps://audienceview.com/wp-content/uploads/2016/01/audienceview-logo-204x26.svgChristine Payne2015-03-17 11:10:172016-03-01 15:04:42AudienceView Selected by City of St. Catharines and The New Performing Arts Centre

TORONTO, Ontario, Canada – December 15, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, including more than 550 venues in 15 countries, is pleased to announce an agreement to integrate MasterPass™, MasterCard®’s global digital payment solution, into its software solutions. MasterPass offers consumers a more seamless, speedy and secure online shopping checkout experience.

“We are always looking for innovative ways to improve the overall customer service experience. By integrating MasterPass into the AudienceView solutions suite, our clients can offer another secure option to speed up the payment process and maximize convenience,” said Mark Fowlie, Chief Executive Officer for AudienceView. “Ultimately, consumers will spend less time checking out, which means fewer abandoned shopping carts and the ability to convert more browsers into buyers.”

After a one-time registration with a MasterPass digital wallet, consumers can use MasterPass to securely and seamlessly complete transactions on their laptops or any mobile-optimized device, including tablets and smartphones, in just a few clicks. MasterPass enables consumers to safely store their payment, shipping and billing information in one place and complete purchases from wherever they are, using whatever device they choose. At checkout, consumers simply select “Buy with MasterPass,” sign into their wallet, select their desired payment and shipping options, and then confirm the purchase.

“Shoppers today want to make a purchase from wherever they are – in the office, at home or on the go; MasterPass makes the buying experience seamless and secure on all platforms,” said Jason Davies, Head of Emerging Payments, MasterCard Canada. “With this agreement, AudienceView clients can enable shoppers in Canada, the US and UK to buy tickets to thousands of events and shows in just a few clicks or taps. We’re thrilled AudienceView is making MasterPass a preferred payment option for their customers.”

Along with MasterCard-branded credit, debit and prepaid cards, MasterPass allows consumers to buy with other network-branded cards.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

About MasterCard

MasterCard (NYSE: MA), www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MasterCardCAnws, join the discussion on the Cashless Pioneers Blog and subscribe for the latest news on the Engagement Bureau.

TORONTO, Ontario, Canada – November 24, 2014 – AudienceView has been selected as the new entertainment technology partner of the Peace Center for the Performing Arts following an extensive search. The company’s world-leading e-commerce platform is heightening the customer experience for everyone who loves the performing arts in Upstate South Carolina, Western North Carolina and Northeast Georgia – from single-event attendees and season subscribers to members and donors. AudienceView is also enabling the Peace Center to extend this remarkable service experience to its resident companies while maintaining their own unique identities.

The Peace Center has deployed AudienceView as a fully integrated solution. It is supporting the organization’s desire to share a special experience with each and every guest, which begins before their arrival and continues well past the final encore. For the first time, all sales, fundraising and customer interactions are being managed from a single e-commerce system. This provides convenience for customers, who can now pay for tickets, packages, gift cards, donations and more in a single transaction.

In addition, with AudienceView, the Peace Center has the ability to engage in more ways with existing donors in an effort to better understand their wants and needs and build loyalty. With rich data mined by AudienceView, the Peace Center can automatically unlock perks such as early on-sales and specific seat locations based on the individual donor’s level of commitment.

The single AudienceView e-commerce solution also serves the needs of numerous resident companies that call the Peace Center home, including the Carolina Ballet Theatre, Greenville Chorale, Greenville County Youth Orchestras, Greenville Symphony, International Ballet and South Carolina Children’s Theatre.

“The Peace Center is positioning itself to achieve tremendous benefits from our integrated fundraising, CRM, reporting and analytics functionality combined with a single shopping cart, robust ticketing and ability to cross-sell to resident company constituents,” said Mark Fowlie, CEO for AudienceView. “We are delighted to welcome the Peace Center to our growing performing arts family, which includes premier organizations such as the Denver Center for the Performing Arts and the Ordway Center for the Performing Arts, and look forward to a long, successful relationship.”

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – November 20, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is live as the new technology partner of Marin Theatre Company (MTC) in Mill Valley, California. MTC is using AudienceView’s AV Pro to drive integrated ticketing, responsive e-commerce, fundraising and patron management in support of its world-class productions, which delight audiences from the Marin County and Bay Area communities and beyond. The organization first opened its doors in 1966 and has since grown to become the premier mid-sized theater in the San Francisco Bay Area and leading professional theater in the North Bay.

“AudienceView was recommended to us by other theater groups in the Bay Area as an honest, responsive company with innovative technology, which is exactly what we were seeking,” said Michael Barker, Managing Director for Marin Theatre Company. “We are excited to have migrated our ticketing and fundraising to AudienceView because it is a proven, fully integrated solution that is ideal for not-for-profit performing arts and which offers flexibility, drives operational efficiencies and provides growth potential for the future.”

MTC is using AudienceView’s white-label solution to gain greater control over its contributed and earned revenue streams, improve business operations and provide ease-of-use for ticket office and management employees. The organization expects to quickly benefit from new opportunities to upsell and cross-sell tickets, donations and related e-commerce offerings during the transaction and via highly targeted marketing campaigns. AudienceView’s suite of analytics tools enable MTC to automatically generate reports showing real-time results of its fundraising and marketing programs. As an AV Pro customer, MTC will also have access to a set of integrated Google tools including Google Analytics and Google Tag Manager.

“With AV Pro, Marin Theatre Company is able to create efficiency by eliminating manual processes and engaging patrons like never before. Our industry-leading solution is also helping MTC provide even better service to its customers, leverage its fundraising successes to date and future-proof its operations for the years to come,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are delighted to welcome Marin Theatre Company to AudienceView and to have them join our Bay Area client base alongside innovators such as Shorenstein Hays Nederlander (SHN), A.C.T. and Shotgun Players.”

About Marin Theatre Company

Founded in 1966, Marin Theatre Company is the Bay Area’s premier mid-sized theater and the leading professional theater in the North Bay. We produce a six-show season of provocative plays by passionate playwrights from the 20th century and today in our 231-seat main stage theater, as well as a five-show Theater Series for Young Audiences in partnership with the Bay Area Children’s Theatre in our 99-seat studio theater. We are committed to the development and production of new plays by American playwrights, with a comprehensive New Play Program that includes productions of world premieres, two nationally recognized annual playwriting awards, readings and workshops by the nation’s best emerging playwrights and membership in the National New Play Network. Our numerous education programs serve more than 6,000 students from over 40 Bay Area schools each year.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – November 13, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the deployment of AV Pro to transform and streamline ticketing for The St. Olaf Christmas Festival. Presented annually by St. Olaf College in Northfield, Minnesota, the beloved festival is one of the oldest musical celebrations of Christmas in the United States.

“With increasing demand beyond our immediate constituents and a limited number of tickets, a reliable and powerful online sales solution is critical in order to accommodate our constituents while still making the event available to the public. We wanted the quality of our technology to match the excellence of our program, which we have accomplished by partnering with AudienceView,” said Kevin Stocks, Assistant Director for Promotion and Marketing at St. Olaf. “Our ticketing process is now simple and straightforward for our customers – despite the fact that we have a very strict and complex access structure for these tickets that are in such high demand. We have been selling tickets through AudienceView for a few weeks now and our constituents are telling us that they are very happy with their ticket buying experience.”

With the ticketing process automated by AudienceView, festival attendees are ensured fair access based on the strict guidelines in place for donors and donor groups, employees and emeritus employees, students, parents, alumni, friends of the college and the general public. The solution’s flexible, advanced capabilities allow staff to deeply structure the type of ticket buyer, how and when they have access to seats.

“We are extremely proud to welcome another prestigious Christmas program to our growing family in the Midwestern United States and to be modernizing ticketing of a production that has grown in size and popularity since it began over 100 years ago,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our functionality is extremely well suited for these types of complex on-sales, which are driven by an entitlement hierarchy that unlocks and limits seats in stages based on donor level, relationship with the school and other factors. We look forward to a long, successful relationship with The St. Olaf Christmas Festival and welcome the opportunity to potentially expand our efforts to include other organizations on campus in the future.”

Started in 1912 by F. Melius Christiansen, founder of the St. Olaf College Music Department, The St. Olaf Christmas Festival today features more than 500 student musicians who are members of five choirs and the St. Olaf Orchestra, four conductors and thousands of audience members who are invited to sing along. The festival is regularly broadcast nationwide on public television and radio. It has also been featured nationally in major US publications, including TV Guide, Entertainment Weekly, the Wall Street Journal and the Los Angeles Times.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – October 9, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce its selection by California Shakespeare Theater (Cal Shakes) to implement a single, integrated solution, replacing multiple systems previously used for ticketing, memberships, fundraising, and more. Celebrating its 40th anniversary, Cal Shakes is an award-winning not-for-profit, professional theater company known for innovative productions, including new works and responses to Shakespeare and the classics produced at their Bruns Amphitheater, in addition to year-round education and community-based programs. Nestled in the hills between Berkeley and Orinda, California, the amphitheater is “one of the most beautiful performing spaces in America,” according to the Wall Street Journal.

“We are so excited to be transitioning to AudienceView, and to have software that can keep up with the demands of our multifaceted programming, and with our tech-savvy patrons,” said Susie Falk, Managing Director for Cal Shakes. “We know AudienceView will help us better understand and connect with our patrons and supporters, and look forward to better serving the communities of the Bay Area.”

In partnership with AudienceView, Cal Shakes is combining multiple business processes in the same way it unites diverse communities in the Bay Area. The robust AudienceView e-commerce engine will process all sales – including individual tickets, season subscription packages, flexible passes, class registrations, summer programs, gift cards, donations and memberships through a single solution. By integrating e-commerce and fundraising, Cal Shakes has the ability to understand all customer activity, leading to increased guest and donor satisfaction. Reporting and business intelligence features offer a full view of individual habits and preferences as well the ability to monitor sales, fundraising and campaign efforts. These capabilities can be invaluable in future marketing efforts, to attract new donors, and maximize donations.

“AudienceView is proud of its success and expanding footprint in the Bay Area. This is a region where technological and theatrical innovation is thriving and our entertainment business solution is a perfect fit for organizations of all sizes,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are thrilled to welcome the California Shakespeare Theater and its dedicated team of professionals to the AudienceView family. Our team is committed to exceeding their expectations and we look forward to a long and successful partnership.”

About California Shakespeare Theater

Founded in 1974, Cal Shakes is an award-winning, nationally recognized regional theater now under the leadership of Artistic Director Jonathan Moscone and Managing Director Susie Falk. Through seasonal productions at our outdoor amphitheater, and in year-round school and community-based programs, Cal Shakes expands access to the arts and builds diverse ownership of our region’s cultural vitality by fostering participatory approaches to the artistic process and arts education.

Over the last decade, our Main Stage productions-both new works and responses to Shakespeare and the classics-have earned a national reputation for their exhilarating artistry and boldness of imagination. We engage artists of the highest caliber from around the country to make the past present, reimagining the classics with a thrilling potency that provides a diversity of perspectives and aesthetics to an audience of more than 45,000 people annually.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – October 2, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is proud to have been selected as the new technology partner of the Chan Centre for the Performing Arts at the University of British Columbia (UBC), Canada. The partnership represents an important milestone for the Chan Centre by bringing e-commerce, ticketing and customer relationship management (CRM) in-house instead of relying on a third party.

“We are thrilled to be bringing ticketing for Chan Centre events in-house with a platform that offers a highly accessible online sales experience via a responsive e-commerce site through which we can fully engage with our customers and the student body. Having full control over our ticketing online, by phone and in person means that we can also confidently extend the superior experience that is enjoyed in our venues through the entire service journey,” said Cameron McGill, Co-Managing Director of the Chan Centre. “It is an added bonus that the technology partner we identified as being the best fit for our current and future needs is also a Canadian company.”

The Chan Centre chose AudienceView because its industry-leading technology gives the organization complete control of future ticketing. AudienceView offers the ability to understand customer behavior like never before and drive the service experience without relying on an outside ticketing agency. The organization sees additional value beyond e-commerce and ticketing of its own events. It plans to branch out and use AudienceView to manage ticket sales for other campus and community groups. The Chan Centre also highly values AudienceView’s ongoing innovation and the fact that its platform is upgraded on a regular, consistent schedule to incorporate new technology.

Chan Centre Stage, photo by Nic Lehoux.

“We are delighted to welcome the Chan Centre to the AudienceView family and look forward to a long, successful partnership,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “Our industry-leading solution will help the Chan Centre achieve its business goals, create efficiencies, provide even better service to its customers and future-proof its operations in the years to come.”

About the Chan Centre for the Performing Arts

Since its opening in spring 1997, the Chan Centre has earned an international reputation for its striking design, stellar acoustics and exceptional programming. Artists, critics and patrons alike are unanimous in their praise of the multi-faceted facility, winning it a place among North America’s premier performing arts centres.

Nestled amid the lush landscape on the University of British Columbia campus, the Chan Centre boasts three unique venues — the superb Chan Shun Concert Hall, the flexible Telus Studio Theatre and the intimate Royal Bank Cinema. A variety of performances and events are offered year-round, from classical recitals and jazz concerts, to avant-garde theatre and opera productions, to folk and world music. The Chan Centre is also one of Vancouver’s prime rental locations for arts productions, conferences, and film and television shoots. On the academic front, UBC music, theatre, and film students access the venues throughout the school year for rehearsals, performances and film screenings. Past performers and guest speakers include: Wynton Marsalis, His Holiness the Dalai Lama, Renée Fleming, Dan Savage, Mariza, Sigur Rós, Mavis Staples, and Hugh Masekela.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

https://audienceview.com/wp-content/uploads/2014/10/PhotoByTimMatheson_ChanCentre_MG_9966-1000w.jpg6871000Christine Paynehttps://audienceview.com/wp-content/uploads/2016/01/audienceview-logo-204x26.svgChristine Payne2014-10-02 09:00:272016-03-01 16:34:50AudienceView Launches at the Chan Centre, University of British Columbia

TORONTO, Ontario, Canada – September 4, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, proudly announces the launch of AV Pro at the Dairy Center for the Arts in Boulder, Colorado. The historic, repurposed dairy facility is a unique, multi-purpose venue for performances, special events, gallery exhibitions, daily films on a year-round basis, and lectures, and houses Boulder’s premier ballet and music schools. The Dairy produces a variety of presentations and productions such as the popular Comedy Night. It is also home to 14 resident companies, including Boulder Ballet, Boulder Ensemble Theater Company and Boulder Philharmonic Orchestra, and 11 arts organization offices.

“Relationships with our customers, our constituent clients and our community are everything to us. We are thrilled to have found a technology partner that believes in these bonds as strongly as we do,” said Bill Obermeier, Executive Director of Dairy Center. “AudienceView’s modern AV Pro solution is exactly what we need to support business growth and operational efficiencies. We are excited to be using it to drive all of our e-commerce operations, in-venue sales, memberships, customer relationship management and the true engagement that is at the very foundation of a remarkable service experience.”

To complement the stellar yet diverse programming offered at the Dairy, AV Pro is facilitating a remarkable customer service experience that is in keeping with each organization’s brand. Customers have the ability to purchase tickets plus related products and services for any Dairy event and make a donation in a single transaction. Integrated fundraising, membership and retail point-of-sale (POS) ensure that all revenue flows through AV Pro as a full commerce solution.

The service experience is facilitated by a new e-commerce and corporate website powered by AudienceView’s content management system (CMS). While maintaining their own unique identities, resident companies have access to their customer data through defined security levels. This ensures a 360-degree customer view and makes it possible for organizations to cross-market, cross-sell and upsell to support business growth.

“With AV Pro, the Dairy and its resident companies are in a position to engage with their customers and their community at a much deeper level. We are thrilled to have been chosen to help the Dairy continue its tradition of enlivening the spirit of residents and visitors to Boulder,” said Maureen Andersen, Vice President of Arts and Entertainment for AudienceView. “We are particularly proud of our work in Colorado, where AudienceView is partnered with many premier performing arts organizations including the Denver Center for the Performing Arts, Vilar Performing Arts Center, Colorado Chautauqua Association and Colorado Music Festival, and Lone Tree Center to name a few, and look forward to revolutionizing the Dairy’s full e-commerce and on-site operations.”

About the Dairy Center for the Arts

The Dairy Center for the Arts was founded in 1992 when it was transformed from a milk-processing facility to a thriving multi-disciplinary arts hub and a nationally recognized example of constructive urban development and renewal. The Dairy’s 42,000 square foot facility houses Resident Organizations in disciplines ranging from visual arts, theater and film, to dance and music. As the largest multi-disciplinary arts center in the Boulder area, The Dairy provides a professional environment complete with art galleries, performance venues, teaching studios, offices, rehearsal spaces, dance studios, classrooms and a 60-seat art-house cinema.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – August 7, 2014 – AudienceView,a world leader in e-commerce software for events and entertainment organizations, is proud to announce the signing of a long-term renewal agreement with the National Exhibition Centre (NEC) in Birmingham, England. The contract extends AudienceView’s partnership with The Ticket Factory, NEC’s national ticketing division, which sells approximately 2.3 million tickets each year for a range of concerts, comedy and sporting events, theater performances, exhibitions, visitor attractions and much more throughout the UK.

In addition to being the official box office for the NEC, LG Arena and the NIA, The Ticket Factory has operated as the official agent for River Street Events (BBC Good Food Shows), Haymarket Exhibitions and the Royal Horticultural Society Flower Shows since 2010. LTA (Aegon International) and Get Into London Theatre (GILT) are also clients of The Ticket Factory.

“AudienceView’s longstanding expertise and shared commitment to growing our business has made this an absolutely ideal partnership over the years,” said Rob Williams, Operations Director of The Ticket Factory. “As a leader and innovator in integrated e-commerce solutions, AudienceView is continuously enabling us to bring great value and customer service to our partners and end customers. This is something we regard highly. We are also benefiting from the ability to optimize our operations and bring ongoing efficiencies to our business.”

“We are thrilled to continue our partnership with NEC and The Ticket Factory as they expand their business with an ongoing emphasis on service excellence,” said Mark Fowlie, CEO for AudienceView. “The Ticket Factory is having continued success in its regional relationships and is also selling more tickets on behalf of a growing number of sports organizations. AudienceView is the ideal solution to help drive these affiliations forward because of its ability to efficiently and effectively power events and e-commerce beyond live music, entertainment and festivals.”

Great customer service sits at the heart of The Ticket Factory through its UK-based call centre, which is open 24 hours a day, seven days a week. The call centre operates alongside TheTicketFactory.com, which offers customers the chance to view an array of UK-wide events. The Ticket Factory also boasts a dedicated groups booking team that provides a passport to the best live experiences the UK has to offer, including some significant group discounts and advantages.

About The Ticket Factory

Notes to editor:

The Ticket Factory is one of the UK’s leading national ticketing agents, selling around 2.3m tickets a year for a range of theatre performances, comedy events, concerts, sporting events, exhibitions, visitor attractions and much more across the UK.

Based at the NEC in Birmingham, The Ticket Factory is the official box office for the NEC, LG Arena and the NIA and has operated as the box office agent for Haymarket Exhibitions and the Royal Horticultural Society Flower Shows since 2010.

Great customer service sits at the heart of The Ticket Factory through its UK-based call centre that is open 24 hours a day, 7 days a week. This sits alongside www.theticketfactory.com, which offers customers the chance to view an array of UK-wide events.

The Ticket Factory also boasts a dedicated groups booking team who, with over 30 years’ experience, offer a passport to the best live experiences the UK has to offer, with some great discounts and advantages for groups along the way.

The Ticket Factory is also a member of the Society of Ticket Agents & Retailers (STAR), which means that customers can purchase tickets with confidence.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – May 6, 2014 – AudienceView, a world leader in e-commerce software for events and entertainment organizations, is pleased to announce the closing of a new round of equity financing to fund its transition from enterprise to the cloud and a more flexible, SaaS-based approach. The equity financing was led by Five Corners Capital, which manages the Ventures West 8 Limited Partnership fund, with strong participation from other existing shareholders and new investors. The equity financing also provides growth capital for AudienceView’s emerging self-serve e-commerce platform, through which organizations and individuals can easily manage their own branded online store to drive ticketing, fundraising and related e-commerce offerings.

AudienceView’s end-to-end business solution can solve the needs of any size or type of event organizer – from large venues and festivals to individuals and campus event planners. Its tailored services enable complete e-commerce and include ticketing, fundraising, marketing and more.

“AudienceView has generated huge momentum on many fronts in 2014,” said Mark Fowlie, CEO of AudienceView. “Between the advancement of our self-serve offering AV Go and the strong customer base of AudienceView users that continues to grow each month, it’s clear that we are helping event and entertainment organizations of all sizes realize the value of a truly integrated solution. As an enabling partner of these organizations, our job is to help facilitate great experiences before, during and after the event. We’re thrilled that this round of financing will allow us to continue down the path of further realizing our vision.”

“Five Corners Capital and our co-investors have tremendous confidence in management’s ability to execute this growth strategy and we are pleased to retain our major shareholding in the Company through participation in this financing,” said Kenneth Galbraith, Managing Director of Five Corners Capital. “This new equity capital, together with concurrent conversion of existing shareholder debt and a modified lending facility with Comerica Bank, will provide the Company with a stronger balance sheet and additional flexibility to adequately fund the SaaS transition.”

Industry analysts at Gartner estimate that global spending on SaaS will surpass $45 billion by 2017 and the IBM Center for Applied Insights reports businesses using SaaS are gaining competitive advantage, accelerating time to market, reducing costs and improving the overall customer experience. In a recent report on e-commerce and the Internet, boutique firm Plunkett Research reports the sale of entertainment products and event tickets are among the online sectors growing most rapidly. The report also states that migration of entertainment to the web and cloud-based SaaS are among the most powerful Internet movements.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in annual transactions, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received equity funding from the Ventures West 8 Limited Partnership fund, which remains the largest shareholder, and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

TORONTO, Ontario, Canada – April 15, 2014 – After an extensive review of available solutions, South West Ticketing Solutions Limited has selected and launched AV Pro by AudienceView to manage ticketing, e-commerce and customer relationship management (CRM) for the Plymouth Pavilions in Plymouth, Devon, England. In addition, South West Ticketing Solutions Limited plans to leverage AV Pro to offer agency services to other venues, such as the new ice skating arena at Higher Home Park, where it will manage admissions and event ticketing.

“These are exciting times for Plymouth Pavilions and AudienceView is the ideal partner to help us grow and expand our business. Its ability to provide a central CRM was a key factor in our decision,” said Sarah Phillips, Deputy General Manager of Plymouth Pavilions. “We look forward to further improving our service with AV Pro by offering our customers a single shopping cart experience that incorporates ticketing, parking, merchandise and more.”

With AV Pro, South West Ticketing Solutions Limited is managing its brands and diverse business requirements using a single platform. The organization highly values the solution’s integrated CMS, which gives South West Ticketing Solutions Limited control of creating and updating its own content across multiple websites. The CMS also provides the ability to promote events and offers and integrate the shopping experience with helpful and engaging information to create an incredible user experience. Powerful marketing, analytics and event-day tools are also included with every AV Pro installation.

“We are excited to welcome South West Ticketing Solutions Limited to the AudienceView family and to be playing such a critical role in the organization’s business. AV Pro puts the customer at the centre of every organization’s universe to help drive unparalleled service satisfaction. At the same time, it creates incredible operational efficiencies to enable business growth while managing costs,” said Mark Fowlie, CEO of AudienceView. “We look forward to a long relationship with South West Ticketing Solutions Limited.”

AV Pro is available as a fixed, monthly subscription based on a company’s individual profile, which incorporates elements including venue size, number of events and total system usage. With AV Pro, organizations continue to pay the same monthly fee regardless of how much their business grows.

About AudienceView

AudienceView is a complete entertainment business solutions provider. Rapidly approaching $2 billion in transactions value each year, our innovative, engaging software is helping more than 550 venues in 15 countries deliver exceptional shopping, in-venue and overall customer experiences. It also powers self-serve e-commerce, ticketing and events management portals, which can be used for events of any size or type. AudienceView was founded in 2002 and has received funding from Ventures West 8 Limited Partnership and private investors. Learn more at www.audienceview.com, or connect with the company on Facebook and Twitter.

Many of us have social media friends who flood our Facebook news feed and Twitter timeline with inspirational quotes. This typhoon of inspiration usually leaves me uninspired and annoyed.

But I did recently stumble upon a quote that stopped me in my tracks: The most dangerous phrase in the language is ‘we’ve always done it this way.’

The quote is attributed to Grace Hopper (1906 – 1992), an American computer scientist and United States Navy rear admiral. Hopper delivers a simple, yet poignant point that can be applied to the adoption and use of technology in live entertainment organizations of all sizes.

Do you use the same ticketing software because it’s the only one you’ve ever used in your career? Do you require your customers to put tickets, merchandise and donations in three separate shopping carts because your predecessor set it up that way? Do you use roll tickets and operate as a ‘cash only’ business in 2018 because that’s how your organization did business in 1998?

Continuing to do things you’ve “always done” is appropriate in some cases, but not merely because it’s safe and predictable. Stagnant business practices led to the demise of Blockbuster. Kodak, a brand synonymous with film, has spent billions (with a B!) on failed attempts to right its ship because its team failed to innovate.

You owe it to yourself and your organization to investigate changes that can improve your business. Instead of echoing the old company line, create a new one: “We used to do it that way. We do it better now.” Your customers and bottom line will thank you.