Chaxpert also lets you open social collaborative support to your web channel, offering your own customers the possibility to provide support and solve the community questions, directly, either as a first level or through additional comments to previous responses. They become the External Experts and you can configure the rights they have depending on their level, the feedback from users on how satisfied they are with the answers provided, etc.

Second level service support and community management services will still be provided by the Internal Experts. Also, the Internal Experts can be set up to validate the chat content before publishing them into the FAQ for everyone to see.