Case Studies

Sunwarrior

Sunwarrior Gains Flexibility, Ease of Use with RingCentral Over ShoreTel PBX.

Sunwarrior – New nutritional sources for energy Sunwarrior was founded in 2008 by three businessmen with
different personal connections to health, nutrition and overall body
health. They came together determined to find a new healthy supplement
that could provide beneficial results. Seeing a lack of protein-based
supplements in the market, they created a unique supplement with
protein that is organic, dairy, soy and allergen free and includes no
GMO. Sunwarrior is sold internationally and through large chains such
as Whole Foods, The Vitamin Shoppe and GNC.

On-Premise PBX Setbacks Sunwarrior used a ShoreTel PBX system when the company first
started. They paid thousands of dollars upfront for the system
hardware and relied on an outside technician to install it and make
routine changes. “We used this system for about a year. During that
period, the PBX crashed half a dozen times and the technician would
have to come back and upgrade it, turn things on and turn things off.
It seemed like it happened all the time,” noted Bill Fowler, chief
sales officer for Sunwarrior.

Another issue is that when
Sunwarrior’s phone lines were busy with customer calls, the voicemail
was redirected to an in-house server that had a limited amount of
space and employees would often forget to check the extra line for new
customer voicemails. “Needless to say, this wasn’t the best customer
experience,” added Fowler. Scalability was also a problem. The more
employees Sunwarrior hired, the more phones and extensions it needed,
which meant buying more expensive equipment and wasting time working
with an outside technician to get it installed and working
properly.

Perfect timing In the midst of wrestling with its PBX, Sunwarrior received a
marketing promotion for RingCentral’s cloud business phone solution.
It couldn’t have been better timed. Fowler and the IT team were
getting tired of relying on a technician for every little tweak they
needed to make to their PBX and the potential business they were
losing from missed and unanswered calls. They were excited at the
prospect of having a phone system that was easier to use, manage and
scale while providing significant cost savings.

Simplicity = Time Savings After switching to
RingCentral, Glen Hall, Sunwarrior’s IT manager, immediately started
saving time because he was able to give employees more control. “With
the old PBX, employees would constantly ask to make minor changes to
the system that all together would take up a lot of time each week and
required bringing in an outside technician. But with RingCentral that
changed. Now employees don’t need help when they move to a new desk.
They can easily unplug their phone and plug it in wherever there is an
Internet connection. And we no longer get as many requests to do
simple things like help record a voicemail greeting.,” Glen
explained.

More Cost Savings, Less
Headaches Along with ease of use and scalability, cost
savings was another key factor in Sunwarrior’s decision to switch to
RingCentral. Compared to its prior ShoreTel PBX, Sunwarrior saves
about $400 dollars each month and tens of thousands of dollars in
upfront capital investment.

With all these benefits
combined, there’s no turning back, “We have been so pleased with
RingCentral it’s hard to remember what it was like with our old
system,” remarks Bill.

Company profile

Sunwarrior is a health supplement supplier that created a unique supplement with protein that is organic, dairy, soy and allergen free and includes no GMO. They distribute internationally through large retailers.

“Now employees don’t need help when they move to a new desk. They
can easily unplug their phone and plug it in wherever there is an
Internet connection. And we no longer get as many requests to do
simple things like help record a voicemail greeting.”

- Glen Hall, IT Manager

“We have been so pleased with RingCentral it’s hard to remember what
it was like with our old system.”- Bill Fowler, Chief Sales Officer