Phone SURVEY RESPONSES FROM 262 VERIFIED CUSTOMERS
i

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

Quality 10

Loyalty
Yes

CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

Diamond certified company

Diamond certified company PROFILE

Richard Beil, Owner

West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The family-owned and operated Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors. com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who recently won the 2017 Best of the East Bay Window & Door Company Award from Bay Area News Group East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of employees that mean the world to us!”

Company Profile

West Coast Windows and Doors, Inc. provides and installs energy-efficient window and door upgrades for residential clients in Contra Costa and Alameda Counties. The family-owned and operated Concord showroom carries products from top manufacturers and is honored to be an Andersen Circle of Excellence Dealer and an Anlin Factory Direct Dealer.

Owners Richard Beil and Kelly Mullins are involved in every aspect of West Coast Windows and Doors’ day-to-day operations, from a client’s initial contact through installation. “I want our clients to be reassured that customer satisfaction is our top priority,” says Mr. Beil. “Accountability starts at the very top, and until I know my customers are absolutely satisfied, no job is complete.”

To learn more about West Coast Windows and Doors’ services, Ms. Mullins invites potential clients to visit www.westcoastwindowsanddoors. com or call and make an appointment to visit the company’s showroom, where they can meet the owners and view their potential projects. “We’re extremely proud of our team, who recently won the 2017 Best of the East Bay Window & Door Company Award from Bay Area News Group East Bay Contra Costa Times,” says Ms. Mullins. “Our team is exceptional. Richard and I are fortunate to have a group of employees that mean the world to us!”

Company Philosophy

“We believe in offering personalized service to our clients. We want our customers’ experiences with us to be overwhelmingly positive. Our ultimate goal is to earn their trust so they return for more business and refer us to friends.”

Comparative Summary

Many business owners nominate themselves to be the “face” of a company. Often, they’re a highly visible presence during the initial sales phase, but they disappear from sight once the deal is closed.

“I’m a hands-on owner,” says Richard Beil of West Coast Windows and Doors, Inc. From first contact through installation and follow-up, he’s integral to the day-to-day operations of his company. His presence reassures customers that accountability starts at the very top, and that customer satisfaction is priority one. Until that happens, he says, no job is considered complete.

Drawing on his experience as a general contractor, Mr. Beil opened West Coast Windows and Doors in 1991. Now, he says, it’s one of the area’s leading window and door experts, and with many long-time, loyal employees, the West Coast Windows team is an impressive repository of knowledge, skill and experience. “We’re also a factory direct buyer and a Circle of Excellence Andersen Dealer,” adds Mr. Beil.

According to Mr. Beil, much of the company’s new business comes by way of referrals from customers who’ve been impressed by his team’s knowledge and experience. Being owned and operated by a local family, he says, has helped the company win the trust of its growing customer base. Mr. Beil is also a strong proponent of what he calls “upfront, straightforward pricing without any gimmicks.”

If you simply wish to beautify or update your home, West Coast Windows has a full complement of products for every taste, says Mr. Beil. The company can also recommend top-of-the-line, eco-friendly products to increase your home’s energy efficiency, lower its utility bills and improve its overall environmental profile. That can include deflecting UV rays in the summer, retaining more heat in the winter and minimizing your use of electricity and fossil fuels.

Industry Info

If you’re having windows replaced, make sure you know who’s coming to your house to do the work. Many window contractors don’t use their own employees as installers, instead subcontracting the work. Even if the contractor is insured, it doesn’t mean the subcontractors are.

“Make sure the contractor you’re doing business with is fully and properly licensed and experienced, and has the proper insurance,” says Richard Beil of West Coast Windows. In particular, he says, check that their workers’ compensation insurance is enforced and their contractor’s license is valid and not suspended.

Another priority, especially important in this economy, is longevity. Mr. Beil recommends you show preference for companies that’ve been in business for some time, with long-serving employees and a good track record for reliability. “It’s pretty evident that a company that’s been in business for a long time is more likely to remain in business, because they’re established both financially and in their market place,” he says.

Mr. Beil also advises care when evaluating competing products. Options that may come standard with one product cost extra with another, so comparing apples to apples can prove challenging to the uninitiated shopper. “Basically, make sure you’re getting the product you think you’re getting,” he says.

Before buying windows for your home, consider asking the contractor these questions:

• Do you have any unresolved or unanswered complaints at your local Better Business Bureau or the California State License Board?
• Are you properly licensed with the California State License Board?
• Do you offer lifetime/transferable warranties?
• Are your installers bonded and certified?
• Do you have liability insurance?
• Are you classified as a window glazing contractor or just a general contractor?
• Do you have references in my neighborhood?
• How many years have you been in business?
• Do you service what you sell?
• Do you have factory-trained installers?
• Do you buy factory direct?
• Are you a Circle of Excellence Andersen Dealer?

Frequently Asked Questions

Q: How long will the entire process of ordering and installing my new windows take?

A: Four to six weeks, rarely more. If there is a particular urgency, we feasibly can do it much more quickly.

Q: What types of windows are available?

A: Vinyl window replacement is the most common. Although composite, fiberglass and wood are also available.

Q: Which do you recommend?

A: It depends on what you’re looking for. Vinyl is a much better option than aluminum because it is non-conductive and therefore more energy efficient. It is also maintenance-free. And you’ll never have to paint it the way you would a wood window.

Q: Are your installers employees or do they work for themselves?

A: They all work for us. We don’t use any subcontractors.

Q: Why should I replace my windows before other home improvement projects?

A: If you are making a list of home improvement priorities, window replacements may be the only improvement that can actually provide an immediate return on your investment by improving energy efficiency in summer and winter months.

West Coast Windows and Doors, Inc.

Diamond Certified RATINGS ON West Coast Windows and Doors, Inc.

Rated Highest in Quality and Helpful Expertise

West Coast Windows and Doors, Inc.

262 SURVEYS

RATING

9 CONSECUTIVE YEARS SINCEFebruary 2010CERT1616

DIAMOND CERTIFIED PERFORMANCE GUARANTEED

Diamond certified ratings dashboard

CUSTOMER SATISFACTION
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Customer LOYALTY
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Helpful Expertise
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Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials
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Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Phone SURVEY RESPONSES FROM 262 VERIFIED CUSTOMERS
i

West Coast Windows and Doors, Inc.:
Average 9.5 out of 10 based on 262 unique customer surveys of customer satisfaction.

Kathleen B.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

1
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

This is a better quality door and window than others that I've seen. I am planning on using them again in the spring.

I like the quality of the windows and the way the people put them in. I've recommended them already.

Tania Y.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

2
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I couldn't recommend them more. They met all of the needs I had and answered any and all questions. They also offered some services that others couldn't, because I have an existing structure, and I wanted new construction windows put in.

They were very personable, and I felt they could be trusted.

John O.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

3
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They can be trusted, and they really know what they're doing. When the people come to do the work, they clean up well. They don't leave a mess. They're just great.

I like their workmanship. We were very satisfied.

Margaret G.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

4
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would say to use them. I was very satisfied. They were very good.

The were very courteous, and they got the job done right away.

Joe K.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

5
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They do a good job. We are getting ready to use them again.

They deliver what they say they're going to deliver.

Dorothy P.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

6
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I've recommend them to people. They come when they say will come. They do what they say they're going to do. They have good, qualified people do the finish work. They are all very professional. I have nothing but good to say. I've used them several times.

I really like the windows.

Anthony M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

7
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would say to use them. I recommend them.

I like the quality of the product and all of the people that helped us get the door.

Robert S.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

8
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would say that their customer service is really one of the best that we've experienced. I think they're fair in their prices and in their commitment to making sure that what they're installing is working right. If there's something wrong, they respond very quickly to it.

I liked their customer service overall. I never hesitate to call them if we need something. They're tops. I've recommended them. We have been very satisfied.

Debbie R.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

9
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are very professional. They've been in business a long time. I have a lot of confidence in them. They are very knowledgeable. I never have a problem getting in touch with them. They have been very responsive to my questions. They are reliable and have good quality windows. I've been happy with them. I am a repeat customer, because they're a real, quality company. Everyone involved is very professional. I've been happy with them.

I have a lot of confidence in their services. I know that I'm going to get good quality windows. They have good customer service and are knowledgeable. Everything has been perfect. They are A+.

Lynne C.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

10
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I'm very happy with their product and their service.

They completed the work quickly, and they did a quality job. We had to have them come back for a compliance issue. Our local inspectors are very stringent and particular. West Coast Windows and Doors came back and did something they never have to do. They came back without hesitation and put flashing on the window without any additional charges. That was very nice.

Everett C.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

11
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They did a very good job, and they were very helpful. I would recommend them.

I think because they were very efficient, I had confidence that they knew what they were doing.

Shari V.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

12
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They were on time, worked quickly, and got everything done that I needed to have done.

I like the windows, the type. They were helpful in getting a very specific kind of window.

Anne A.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

13
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They come out, do the job, and that's it.

They were prompt. They showed up when they said they would, and they did a good job.

Frank M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

14
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They were good and showed me the best product for the best price. They have a good selection of products and fair prices.

The woman who helped me met my needs. I had a budget, and she gave me a good price to meet the budget.

Al M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

15
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They're very reliable.

They have a great product, and they are great people too.

Judith D.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

16
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are a first-class, friendly service.

The owner came out to talk about what I needed and to give me an estimate. He was very clear and very professional, but also friendly. He was a nice man to talk to. I had absolutely no qualms about hiring them. They came on the day they said they were going to be here. Three days later they were done. They did their absolute best not to get in my way, not to create any hassles, or leave any dirt or marks on the door. They cleaned up each night when they finished up their work. They swept and made sure there were no nails on the ground. I have recommended them to others. I really honestly have nothing bad to say about them. Their product is first-rate. I would never go anywhere else. The owner, Richard Beil, is an intelligent, empathic man. You know the right thing will be done, and if something is not right, he will handle it.

Alex M.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

17
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

The people they sent out were very good. The workmen went out and did the job right away. They knew what they were doing and were very helpful.

I like the speed at which they did the work and the quality of the windows.

Alison H.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

18
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I've given their name to several people already. They were just fabulous. They were very neat, and when they saw a problem with the window, it was taken care of right away. We had no trouble whatsoever.

They were easy to work with, and the windows are beautiful. The house is quiet now.

Allen Z.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

19
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

They're reliable, efficient, and they do good work.

They did the job well.

Jackson L.

VERIFIED West Coast Windows and Doors, Inc. CUSTOMER

20
of
262

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would say that I was very pleased with their work. They delivered everything they promised, and they did it professionally. I have recommended them to all of my neighbors.