Consultancy & Services

Consultancy

KEDA is an Oracle certified partner providing a full application lifecycle management from consultancy implementation to
ongoing support for application solutions in the HCM space. The services include supplementary maintenance and support,
and fully outsourced application management.

KEDA has a pool of consultants who assume their relevant roles from business domain, functional to technical responsibilities.
This ensures KEDA not only has the capability in the products we represent, but also equipped with strong business process skills.
The depth and breadth of experience allows customers to evolve their systems effectively without compromising the service to the
business. By partnering with our customers, with an emphasis on defining deliverables, project phases, up-front estimates and
timeframes, we mutually commit the right resources at the right time for the right results. You will find we mold our services to
fit your specific business and technology requirements.

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Solution Templates

Consisting of Customized Solution Modules in the form of eApplications (including eClaims), Mobile Applications and localized business value selling solutions

System Audit and Testing

Consisting of activities like System Audit, System Testing and Performance Testing

Delivery Excellence Centre

KEDA’s Delivery Excellence Centre (DEC) possesses the industry’s foremost expertise in HCM solutions. The DEC library is made
up of industry professionals widely acknowledged as amongst the best implementers of HCM solutions with relevant experiences
spanning over a decade. With deep industry and business process expertise and a proven track record, KEDA can mobilize from
the DEC library the right people, skills and technologies to help clients improve their performance.

In addition to the key responsibilities of providing solutioning and acting as the primary interface to the customers, KEDA’s
Delivery Excellence Centre also provides the platform for expertise advice, guidance and mentoring to our project team. This provision
forms part of our ongoing talent management methodology.

Implementation Services

KEDA started with PeopleSoft based implementation services since the 1990s. These services revolved around the following:

End to end new implementations

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Small or large-scale development projects

Installation and optimisation of PeopleSoft solutions

Our implementation approach is based on a tried and proven methodology to deliver the right solutions with
tailored services to solve your unique business requirements.

We work closely with our clients as one unit focussing on designing and implementing solutions that will achieve your
business objectives. The key to our approach is high-powered teams, combining our seasoned system professionals with
the people who know your business best, your staff. This collaborative approach not only gives us the ability to deliver
the project, but also the platform to accelerate the knowledge transfer process.

The key principles of our implementation services are governed by the following:

Define the project objectives and scope

A clear and agreed upon project objectives and scope is necessary to provide the right direction and focus

Understand requirements and processes

The cornerstone of our approach is to establish a firm understanding of your business requirements and current business
processes as the platform for all project design, testing and implementation decisions.

Utilize highly experienced teams

We believe that experience is the key ingredient in forming successful project teams. The team’s experience influences the
quality of the final design, the quality of the testing and especially the quality of the end user training.

Change Management

Review and approval processes, issue resolution and decision paths, status reporting and scope control to ensure issues are
quickly resolved and all standards are being followed.

Key users involvement

Key process owners must be readily available as subject matter experts and as participants during the entire project from
analysis and design through to training, testing and implementation.

Knowledge transfer

Involvement of end users and KEDA resources across each area of the project is essential to ensure that knowledge transfer
is occurring throughout the life of the project and to position you to effectively manage the system once in production.

User Acceptance & integration testing

The quality of this type of system implementation greatly depends on structured user acceptance and integration testing. We believe
in creating test scripts and scenarios early in the implementation to allow the project team to measure its progress.

End user readiness

Aside from system testing, user readiness is the very key area where a project’s success is measured. We believe in the early focus on
end user training documentation preparation and procedural development.

Training

Training is a very essential part of a project. In this department, KEDA works closely with the users to ensure effective
education is provided. We have a pool of qualified instructors who have experience in project implementation and delivery.
They bring with them valuable implementation know-how and real project issues into the classroom environment to be shared
with the course participants.

The trainings provided by KEDA can be categorized as follows:

Training Needs Analysis

Course Content Development

Instructor Led Training

End User Training

Outsourcing

As pressure mounts due to globalization and demanding consumers, companies are struggling to find effective, cost-efficient
solutions to support and expand application environments. At the same time companies have to work hard to find and keep the
best people. They have to pay them fairly, give them challenging work, and provide them with first-class support - all with
a sharp focus on the bottom line. KEDA understands that companies may have different levels of need, and has solutions for
these challenges. In our scalable approach, KEDA manages all or part of our customer’s existing systems and applications.
We provide functional and technical expertise to accomplish most technical tasks and run their applications without actually
outsourcing their internal processes.

We deliver the following range of capabilities:

Resource Outsourcing

In this area, we outsource appropriate resources to meet the specific needs of the customers like Business Analysis;
Coding and Unit Testing; System Integration and User Acceptance Testing; Project and Program Management; and System enhancement.

Operation and Support Outsourcing

In some instances we do actually station our staffs to handle the operational and support aspect of an organization in the most
cost-efficient and time-effective manner. One example is the processing of the payroll functions or provision of internal technical
support against a pre-defined SLA.

System Support and Maintenance Services

This is basically the provision of application technical support and maintenance over a specific period of time with an agreed
SLA that keep your software running.

Offshore Development

As a measure to curtail rising cost, software development activities have been carried out in offshore locations where there
are cost advantages. With that as a necessity in order to maintain a competitive edge, we have continued to enhance our
offshore development centre in Kuala Lumpur. We have put in place and continue to build a pool of developers with a mix level
of experience to provide such a service.

Support

Post implementation support is essential for any completed project as it is one pre-requisite to ensure the utility value
and return of the project are realised. As an added value, KEDA does provide different configuration of support services
to meet the different needs of customers.

We can configure our support services from a SLA based structure to placement of resources at your premise to handle the
day to day operation. Given the extent of the products we are supporting, the concept of our support structure is to have
always a library of in in-house expertise to address the many facets of the issues that our customers may be having; a concept
very much an extension of our Delivery Excellence Centre.

KEDA has extensive product insights, in depth knowledge of business issues and proven track record to guide you through the
complexity of deploying ERP solutions successfully.

Business process best, or rather recommended practices are only applicable when they are relevant in many unique
environments. With a wealth of relevant domain knowhow and knowledge, we are then able to advise our customers accordingly
on the applicability of such practices.

We provide a full application lifecycle management from consultancy implementation to ongoing support. The services include
supplementary maintenance and support, and fully outsourced application management.

We believe that partnership multiplies productivity and success. As the industry is a fairly complex one, we seek partners
which integrate and complete our solutions to the customers.