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FAQs

Ugly is 100% Natural, flavoured sparkling water. Ugly contains no sugar, no sweetener, no calories and nothing artificial. We use a blend of natural ingredients – fruit extracts, essential oils and natural aromas.

Why are you called ugly?

We called ourselves Ugly because we stand for exposing the Ugly Truth. Too many products promise health and happiness but don’t deliver nutritionally. We don’t want to promise you the world, we’re just a drink! If that’s Ugly, then that’s fine.

IS UGLY RECYCLABLE AND WHAT IS YOUR SUSTAINABILITY POLICY?

All of our Ugly cans are 100% recyclable. The product is all produced within the UK, so we don’t need to use ships or planes to transport our drinks to you. We believe in creating a sustainable future for the planet and will strive to make every effort possible to minimise our impact on the environment.

IS UGLY VEGETARIAN AND VEGAN?

Ugly is both vegetarian and vegan. Ugly is suitable for everyone!

WHAT DO I DO IF I HAVE A PROBLEM WITH MY WEB-SHOP ORDER?

Say hello at shop@uglydrinks.com

Can I track my web-shop order?

Yes, make sure you put your mobile number in at checkout and you will be texted with delivery updates and given options to change the delivery date.

Where do the ugly natural flavours come from?

All flavourings come directly from the named fruit. We use a blend of natural ingredients – fruit extracts, essential oils and natural aromas. Our natural flavours are all propylene glycol free.

WHAT IS THE NUTRITIONAL CONTENT OF UGLY?

Zero. Nada. Zilch. Ugly contains trace amounts of natural flavours so it has no calories, no fat, no sugars, no protein, no sodium, no caffeine and no carbohydrate.

IS UGLY CAFFEINE-FREE, SODIUM-FREE, GLUTEN-FREE AND NON-GMO?

Yes Ugly contains no GMOS, no caffeine, no sodium and is gluten-free.

WHAT DO I DO IF I HAVE A QUESTION ABOUT SUBSCRIPTION ORDERS?

You can manage your subscription by registering with us at the top of our homepage using the email you ordered with. When you log in you can manage your subscription. You are able to do the following: cancel your subscription, pause it, amend flavours and quantities, amend the frequency of your order, change the order date, skip your next order, update your billing address, shipping address and payment information. If you have any other questions, email us on shop@uglydrinks.com.