myAccount Users With Multiple Accounts

I have multiple Idaho Power accounts. Is there a way to add all of my accounts so that when I log in I can see all of my accounts at once?

Yes. To get started, register one of your accounts and then use the “Add An Account” link (left navigation) to add additional accounts. If you have a large number of accounts to add, however, please see the answer for question 2 below.

After adding accounts to myAccount profile, it seems like it takes a lot longer for my account data to load. Is there anything I can do to reduce my wait time?

To help your account information load quicker, click “myAccount Profile” (left navigation) and under the “Display This Account” column, uncheck all of the accounts you do not need to view when you first log in.

Why does it take so long to load my account data for multiple accounts?

Because we provide customers with a large amount of energy use data and analysis for each account, customers with multiple accounts may notice longer load times as our system works to gather and display this data. If you have a large number of accounts, please see the answer for question 2 above to learn what you can do to help your account information load more quickly.

I got a new job and am now responsible for my company’s energy management or bill pay activities. I don’t know or have the prior registration information (including username, password, email address and the answers to the security questions). What should I do?

Call our Customer Service Center at 208-388-2323 from the Treasure Valley area, or 1-800-488-6151, so you can get a username/email address and password reset. You’ll then be able to log in and update your password and the answers to the security questions.

Is there a way for two people from the same company to both be able to register and log in to myAccount?

Yes. Each person would simply follow the same registration process.

I have one Idaho Power account number, but multiple meters under this one account number. It seems like it takes a long time for my account data to load following log in. Is there anything I can do to speed up this process?

Contact your Customer Representative to review your account and discuss possible options. If you don’t have a Customer Representative, call our Customer Service Center at 208-388-2323 from the Treasure Valley area, or 1-800-488-6151.

7. If I add a nickname within myAccount to one of my accounts, will it display on my Idaho Power bill too?