Be sure to cancel your credit cards
before you die.
My Aunt died this past January. Citibank billed her for
February and March for their monthly service charge on her
credit card, and then added late fees and interest on the
monthly charge...the balance had been $0.00...now was
somewhere around $60.00)
I placed the following phone call to Citibank: Me:
"I am calling to tell you that she
died in January. "
Citibank: "The account was never
closed and the late fees and charges still apply."
Me: "Maybe, you should turn it over to
collections..."
Citibank: "Since it is 2 months past
due, it already has been."
Me: "So, what will they do when they
find out she is dead?"
Citibank: "Either report her account
to the frauds division, or report her to the credit
bureau...maybe both!"
Me: "Do you think God will be mad at
her?"
Citibank. "Excuse me?"
Me: "Did you just get what I was
telling you.... the part about her being dead?"
Citibank: "Sir, you'll have to speak
to my supervisor!"
(Supervisor gets on the phone)
Me: "I'm calling to tell you, she died
in January."
Citibank: "The account was never
closed and the late fees and charges still apply."
Me: "You mean you want to collect from
her estate?"
Citibank: ".....(stammer)" .... "Are
you her lawyer?"
Me: "No, I'm her great nephew."
(Lawyer info given...)
Citibank: "Could you fax us a
certificate of death?"
Me: "Sure." (Fax number is
given)
(After they get the fax.)
Citibank: "Our system just isn't setup
for death... "
Me: "Oh..."
Citibank: "I don't know what more I
can do to help..."
Me: "Well... if you figure it out,
great! If not, you could just keep billing her...I
suppose...don't really think she will care."
Citibank: "Well...the late fees and
charges do still apply."
Me: "Would you like her new billing
address?"
Citibank: "That might help."
Me: "(Odessa Memorial Cemetery #### Hwy 129 and plot number
given.)"
Citibank: "Sir, that's a cemetery!"
Me: "What do you do with dead people
on your planet?

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