Integrating a modern telephone system with a hospice’s patient alarm system will help nursing staff arrive at emergency situations faster.

Most hospices have an alert system in place whereby patients pull a cord or press a button to request urgent help.

If a nurse is with another patient at the time, he or she would traditionally have to return to the nurses’ station to ascertain where the alert is coming from and then attend to the patient in need.

This involves a lot of running up and down corridors with precious seconds lost while a patient could be in serious distress.

South West Communications Group integrated a nurse call system with an IP telephone solution for Dorothy House Hospice Care to streamline this process and help improve care in the process.

Now, when a patient uses the nurse call system, nursing staff are alerted to the situation via the wireless telephone handsets they carry with them at all times and can therefore swiftly arrive at the patient’s bedside more swiftly.

Such a simple integration of two types of communication technology has very real benefits to both the patients and nursing staff.

To read our case study on the multi-faceted solution we provided to Dorothy House Hospice Care, please click here

Posted by

Caroline Moore on 07/10/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.