While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.

If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.

Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.

Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

At Giftsnideas, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.

Product Not Delivered.

Mismatch of the Delivered Product with description on the website.

Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.

Complaint Process:

At Giftsnideas, we make every effort to ensure that customer support resolve the customer issues fast and impeccable. Customer can raise their Complaints by sending email to customerservice@giftsnideas.com within 30 days from the delivery date. In case of any delivery issues,
we request customers to send photos of the product's received and Order details.

Refund process in 3 easy Steps:

Customer should raise a Refund request within 30 days from the delivered date.

After verifying all the order information, we process the request for cancellation.

Post cancellation of the order, refund amount will reflect in your account within 5-7 business days.(Does not include Saturdays, Sundays and Holidays).

Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.

Many Thanks. Just talked to the recipient and she loved everything. Have a great day. - marcelo sant'anna, United States

Thank you for the superb service. It was worth every penny. - Abhishek Das, India

Thank you very much for your service and support. Been a pleasure, will not hesitate to recommend you to my friends and family. Thank you for taking the extra effort to ensure this short notice requirement was met - Amit D, India

Thanks a tonne for your service and very prompt delivey. You have made my friend very happy - Renuel Santiago Sanchez, Chile

Thank you very much! I really appreciate your service and will do more purchasing in the near future!
- Senani Abeywickrame, Sri Lanka

Thank you for our order confirmation and thank you for providing such an excellent, efficient service. - Mr Richard Simmonds, United Kingdom

Thanks for your services. I am again planning to send gift delivery to london on 16th/17th june for a child of 2 years old for birthday. please suggest. - mrinmoy chaudhury, India

Security Policy

Your safety is guaranteed because Giftsnideas.com uses a high grade 256 bit encryption to encrypt your information before transmitting over the Internet. This encryption makes it very secure by preventing anyone from hi-jacking your important details.