Saturday, May 26, 2012

And forward, once again

I ordered a replacement book on Amazon, different vendor,
which arrived quick as lightning. My refund from the first vendor took longer. That
seller didn’t respond to my inquiry when the book didn’t arrive, so I filed a
claim and left constructive but negative feedback. Then, I promptly heard from
the vendor.

Amazon’s feedback policy isn’t terribly fair to sellers or
buyers – I couldn’t adjust my feedback, only leave it or remove it. To not say
the vendor eventually resolved the issue isn’t fair to the seller, but to have
no feedback about the experience isn’t fair to potential buyers.

A manager at work recently said, “Kids and students are
often taught things must be fair; as adults, we learn life isn’t always fair.”