Number and e-mail portability

You have a fixed line:

You will keep your telephone number if you stay in the same telephone area.

You sign or validate online a written mandate for your new telecoms operator. You mention in it that your new operator must ensure that you can keep your previous number.

Your new operator terminates your former subscription and takes over your previous number.

You can immediately transfer your telephone number to your new operator. Or: you can choose a date.

Your number has been transferred after the agreed date?
In that case, you are entitled to an indemnity of 3 euros (sometimes 5 euros). It is not granted automatically. You have to request it from your new operator. You have 6 months to do so.

You have a mobile phone:

You can always keep your telephone number. You only need a SIM card from your new operator.

You sign or validate online a written mandate for your new telecoms operator. You mention in it that your new operator must ensure that you can keep your previous number.

You can immediately transfer your telephone number to your new operator. Or: you can choose a date.

Your number has been transferred after the agreed date?
In that case, you are entitled to an indemnity of 3 euros (sometimes 5 euros). It is not granted automatically. You have to request it from your new operator. You have 6 months to do so.

Can you keep your e-mail address?

You have an e-mail address without a domain name from your current telecoms operator

For instance: you have your own domain name (jean@dupont.be) or you use a Gmail, Hotmail, Yahoo... address.

You can always keep that e-mail address.

You have an e-mail address with a domain name from your current telecoms operator

You can keep that e-mail address for 18 months. This service is free but you have to request it before the end of your subscription. During that period, you can share your new e-mail address with your contacts. Your operator must offer you one of the following options:

Keep on using your previous e-mail address for 18 months.

Immediately close your previous e-mail address and forward the e-mails sent to the previous address to the new one for 18 months.

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