Help & Contact

Delivery

In each online order, Cosmo Circle will charge 8% from your total amount as Shipping Cost. For instance, if the order is charged USD 500, an extra USD 40 should be paid as Shipping Cost. The shipping cost will be added up in the Order Total of the “Check Out” process.

We make use of the most cost-effective delivery service to minimize the prices. The EMS of the Speedpost, a door-to-door delivery service provider by the Hong Kong Post Office, is used as our long-term courier for delivery. For European customers, TNT is used to help reducing your mailing costs.

We have no specific licenses required for some other couriers. Normally our original porters (EMS of the Hong Kong Speedpost) would be prefer to simplify operational procedures, as they offer quality service with facile requirements.

Shopping

Simply click into Shop Online and choose your favored brand or product on our side bar, go through the whole purchasing processing with customization, measurement, remarks and then proceed to check out.

We are sorry that we couldn’t offer any modification and cancelation once order has been placed, minor adjustment will be handled once you have feedback on our fitting mold. You are welcome to e-mail us for any adjustment based on the fitting mode size.

Payment & Privacy

Your name, telephone number, address, e-mail address and age for competitions, lucky draws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our website to help us for further development and improvement.

Your information will enable us and our staffs to fulfill your order, to notify you about important functionality changes and for statistical or survey purposes to improve our business as well as our service to you. We may also send newsletter from time to time for products and services promotions and update. If you do not wish to be contacted for these purposes, please send an e-mail to our Online Service Team on onlineshop@cosmocircle.com writing Unsubscribe in the subject heading or contact us at “Contact us” section.

Track Orders

An order confirmation email will be sent to you once your order has been received. In addition, a delivery notice email, which includes the postal tracking number for your package, will be sent to you once the order has been shipped. Referring to the airway bill number on the notice to track your parcel on the courier website. Please feel free to contact us if you have any questions on tracking order status.