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Monthly Archives: December 2012

I’m trying to nail down a repeated Blue Screen Of Death on one of my PCs. It’s only happened in the past week or so, on my 3ish year old HP a6760a desktop, in both Win7 32-bit (which I’m phasing-out) and 64-bit (which I’m moving to).

The crashes seem to happen in a couple of places, but this one is typical (output of the dump file via NirSoft Blue Screen View, with a little re-arranging of its HTML output):

Dump File

122912-22417-01.dmp

Crash Time

29/12/2012 9:15:14 AM

Bug Check String

NTFS_FILE_SYSTEM

Bug Check Code

0x00000024

Parameter 1

00000000`001904fb

Parameter 2

fffff880`0a707068

Parameter 3

fffff880`0a7068c0

Parameter 4

fffff880`012ea820

Caused By Driver

Ntfs.sys

Caused By Address

Ntfs.sys+b7820

File Description

Product Name

Company

File Version

Processor

x64

Crash Address

ntoskrnl.exe+7efc0

Stack Address 1

Stack Address 2

Stack Address 3

Computer Name

Full Path

C:\Windows\Minidump\122912-22417-01.dmp

Processors Count

2

Major Version

15

Minor Version

7601

Dump File Size

291,720

I’ve tried ensuring all patches were in place; that didn’t help.

Then I tried rolling back using System Restore to before it was happening. That didn’t help either.

Now I’ve tried installing the latest BIOS patch, which HP does say can help with some Win7 BSODs (though not specifically what I’m getting).

So far so good, will see what happens from here.

Update 1/1/2013: Still getting crashes. Interestingly, most (possibly all) seem to occur when Chrome is running, and particularly on pages with Flash. I have removed Flash, but it seems Chrome has built-in Flash support. So… I’ve temporarily removed Chrome to see if it stops happening. (It was up to date: Version 23.0.1271.97 m).

Update 1/1/2013 10pm: Not sure that helped. I did do a full malware check using MSE, which found: OpenCandy adware — it reckoned it was in D:\Users\Daniel\Downloads\avc-free.exe — which I think is a free “Any Video Converter” product I was mucking about with recently (I don’t think it’s the one I settled on). It’s not clear to me that OpenCandy would be causing these crashes, especially as I don’t think it was even active. Have removed it anyway.

Update 2/1/2013 8pm: Well, this is entertaining. Still getting crashes, and now it’s not booting at all. In fact it’s not even getting to the BIOS startup screen. Obviously some serious hardware problem.

Update 2/1/2013 9:15pm: After trying many suggestions from the HP support web site, such as unplugging all devices and even disconnecting hard drives and removing RAM, no luck. The power goes on, the CPU and video fans spin, but no display at all, not even the customary single beep.