For countries not listed above, please dial 00 800 3551 3551. This is a freephone number and contacts the English language support, but players from outside Europe may need to dial a different access code.

To find the Freephone Number for your country, please see the FAQ section here.

All calls are recorded for training and monitoring purposes.

To contact the William Hill Poker Customer Support team please use one of the email addresses below:

What do I have to do to install the new software?

First, you need to download the William Hill Poker software from our Download page or click any "Free Download" button from our website. Once the download is completed, run the application and follow the step-by-step guide to complete the installation. This process may take a few minutes to complete.

What are the minimum system requirements to run the new software?

In order to enjoy the full potential of the William Hill Poker Software, we recommend a minimum technical specification, to ensure the best user experience.

The action at the poker tables requires a minimum internet speed and computer processing ability in order to play, especially for time crtitical events to check / fold / raise on demand.

Minimum Requirements:

1.6GHz CPU (Pentium 4)

At least 512MB RAM

256MB video card with 32-bit colour (1024x768 or higher)

At least 950MB free space on your hard drive

Microsoft Windows XP SP2 or newer

Microsoft Internet Explorer 6.0 or newer

Adobe Flash Player 10.0.22.87

Network bandwidth of 512Kbit/s

Recommended Requirements:

2.0GHz CPU or higher

At least 2GB of RAM

256MB video card with 32-bit colour (1024x768 or higher)

At least 950MB free space on the hard drive

Microsoft Windows XP SP2 or newer

IE9+, Firefox 7+, Chrome 14+, Safari 5+ browsers

Adobe Flash Player 10.0.22

Network bandwidth of 750Kbit/s

I already have a William Hill account. Will I need to open a new account for poker?

If you already have an existing account with William Hill, there is no need to set up a new one. All William Hill products use a shared login and wallet, so you just need to download and install the William Hill Poker software. Please note: when logging in for the first time you will be asked to choose a nickname, this will be the name displayed on the poker tables.

How do I make a deposit to my Poker account?

You have two ways to add funds to your William Hill Poker account:

1. Log into the William Hill Poker software then click on the "Cashier" button. Doing this will open a new secured browser window of our cashier, simply follow the steps and then click "Deposit".

In some cases your deposit might go to your Main Account balance and not to your Poker balance. For more info on how to move the move funds into your William Hill Poker account please see our Transferring Funds page. This information is also relevant in cases where you want to move funds to/from your different William Hill balances (main balance, Casino balance, etc.).

Note: To withdraw your winnings please choose one of the two methods above but instead of deposit please select "Withdraw" and follow the steps.

Do you offer an Instant Play version of the client?

Why should I open up a William Hill Poker account?

William Hill Poker is part of the largest poker network in the world, with a multitude of cash games and tournaments running every day. We are home to some of the best offers in online poker, including:

Fantastic New Player Rewards including a £1,200 New Player Bonus and a free £10 Casino Side Games Bonus and much more.

What kind of bonuses can I get?

As a new William Hill Poker player, you get access to various bonuses. For example, new players get a £1,200 First Deposit Bonus, a £10 Free Casino Side Games Bonus and a 1,000 Club Points Bonus. On top of that you also get entry to our exclusive "Gifts Palooza" freeroll where you can win an Xbox One, PlayStation 4, tournament tokens and many other cool gadgets. Find out more on our New Player Zone page.

Not only that, but you will also be eligible for various bonuses such as extra Club Points, free bets, freeroll tokens and more, simply for playing at William Hill Poker. Follow our Special Offers page for more info on how to get these rewards.

We also offer various bonuses to our loyal players via our Players Club. Depending on your Club Status, you can increase the rate at which you earn Club Points, get access to exclusive freerolls and more. See our Players Club page for more information.

What are "Beginners Tables" and will I be able to play on them?

Beginners' Tables are a great way to start your poker career at William Hill Poker as they are only available to new players (90 days from signing in to poker). You can play against other beginners for the first three months from sign-up date. There you can find cash games, Sit & Go's and daily freerolls so you can build your bankroll and get ready to jump into the bigger games.

How do I earn WHPoints?

WHPoints are awarded for all cash games and tournaments played. These points are multiplied based on your Club Status level, on contributed hands (cash games) and fees (tournaments and Sit & Go's) to give you your Club Points balance. The WHPoints are used for redeeming Bonus Dollars or Bonus Euros and they determine your Club Status. You can find out more about this on our WHPoints page.

How do I join the Players Club program?

You don't need to do anything to join the Players Club, all William Hill Poker players are automatically part of our exclusive rewards programme. You can, however, increase your Club Status by playing poker and earning Club Points. The higher your Club Status is, the better your rewards will be - visit our Players Club to find out more on the rewards we offer and how you can get them.

How do I check my current WHPoint balance?

As you play at William Hill Poker, you earn WHPoints. To find out the number of WHPoints you have earned so far, simply log into the William Hill Poker client and click on "My Account" and select "WHPoints History". There you will be able to see the amount of WHPoints earned today, yesterday, last week or any other particular period of time. You will also be able to check the amount of Club Points earned, received or used.

My account is in a different currency than $. How the exchange rate is calculated when I play?

William Hill Poker's exchange rate is taken from Oanda.com, using their exchange rate feed. The exchange rate is determined when a player sits at a cash table or buy-ins into a tournament. The exchange rate is updated once a day.

The exchange rate applied while entering a cash table or a tournament is the same as the one used while exiting the game. Additionally, William Hill Poker uses a "rounding mechanism feature" which is always beneficial for the player and players never lose that 1 cent when they sit in a table or top up. Data is recorded in our database with more than two digits after the decimal dot and calculations are using this data. In fact, we are only showing two digits after the decimal for graphical considerations.

How is rake calculated?

Rake is based on contribution per hand (depending on stake levels). More information can be found on our Rake Limits page.

Can I play on more than one table at the same time?

Yes, you can play up to 16 tables at the same time. To play more tables of the same type that you are currently on, simply click on the "Join Similar" button located on the bottom left-hand corner. A new table matching the same criteria (game type, stakes, and players per table) will open and you will be able to sit down right away.

How can I view my game history?

To view your game history, simply log into the William Hill Poker client and then click on "My Account" located on the top left-hand corner of the client. A pop-up window will appear - click on either "Cash Table History" or "Tournament History", select the period you want the results for and then click on "Show Sessions" or "Show Tournaments" respectively.

What is a firewall and does it have an impact on the William Hill Poker software?

The William Hill software is free to download and available for Windows/PC.
It’s constantly being improved by our team of experts, adding new features based on your recommendations,
to make sure you continue to get the best playing experience anywhere online.
At William Hill we deliver online poker at a superior level in the gaming industry,
offering the best loyalty program along with continuous promotions and tournaments.
Combined with award winning customer service - available 24/7 - William Hill is the only destination
for online poker.

William Hill Poker offers over €5,000,000 Million in guaranteed
tournaments prizes every month as well as an exciting line up of land based packages.
enjoy the games and tournaments going on now, at one of UK's Top Poker Sites.

William Hill's
built-in reputation for excellence means you'll find safe and reliable poker online,
as well as the most popular card games. William Hill's generous bonuses and promotions
add plenty of heft to your chip stacks, which translates into more hands of Texas Hold'em
poker and other entertaining games.

games selections

William Hill Poker offers a wide selection of games, including Texas Hold’em,
Omaha and Stud. At any game type like Tournaments, SitnGo and cash tables.
The games are available at different stakes that fit players of all skill levels
and bankroll size. On top of that we offer a selection of over 100 Casino side games
that include the latest state of the art design and features.

safe and secure

William Hill Poker maintains the safety and security of the players by using proven,
tested and trusted security measures, offering a fully regulated online poker experience
with secure transactions, William Hill allows you to make easy, quick and secure real money
deposits with a wide selection of options, plus fast withdraws, or you can play for free.
We’re also fully licensed and regulated, so you can stay focused on your game, safe in
knowledge that your money is always taken care of. For any issue you can always contact
our Support Team, on hand 24-7 to answer your questions and handle any issues.

Poker Coach

New to Poker? Then why not trying our Poker Coach! It's a great way to learn how to play poker or to just brush up on your poker techniques. download it now!

About William Hill Poker

William Hill Poker delivers online poker at a superior level in the gaming industry, offering the best VIP Program along with continuous promotions and tournaments. Combined with cutting edge software and award winning customer service - available 24/7 - William Hill is the only destination for online poker. William Hill Poker offers over $20 Million in guaranteed prizes every month as well as an exciting line up of land based, cash games and countless poker online bonus offers. There is no other choice when it comes to experiencing online gaming.

William Hill Poker maintains the safety and security of the players by using proven, tested and trusted security measures, offering a fully regulated online poker experience with secure transactions, and friendly customer support in multiple languages.

For the most exciting Texas Hold’em, Omaha, and 7-card Stud online or anywhere, enjoy the games and tournaments going on now at William Hill, one of the best poker sites online!

This is the place to find the finest Internet poker, with more online poker games and tournaments than any other online poker site. Join William Hill now and find Texas Hold'em games for every level, along with a Poker School that helps newbies learn how to play.

William Hill's built-in reputation for excellence means you’ll find safe and reliable poker online, as well as the most popular card games. William Hill's generous bonuses and promotions add plenty of heft to your chip stacks, which translates into more hands of Texas Hold'em poker and other entertaining games. For the best online poker games anywhere, ante up right here and now with William Hill Poker.

William Hill is committed to supporting Responsible Gaming. Underage gambling is an offence

Clicking on the download button will lead to the installation of Windows compatible software on your PC of at least 50 MB size, which will enable you to register and play on our software platform. The application can be uninstalled completely cleanly using the normal remove programs options in Windows. No functions of the software will remain after uninstalling.

By accessing, continuing to use, or navigating throughout this site you accept that we will utilise certain browser cookies to improve the experience which you receive with us. William Hill do not use any cookies which interfere with your privacy, but only ones which will improve your experience whilst using our site, please refer to our FAQs for further information on our use of cookies and how you prevent their use should you wish