I noticed my drive cleaner was deleting part of my scanner program. I finally hid it in a folder on my desktop and copies in other places. Whenever it found those and deleted them, I got it from the disk, or went to hp.com for drivers. I noticed my drive cleaner was deleting part of my scanner program. I finally hid it in a folder on my desktop and copies in other places. Whenever it found those and deleted them, I got it from the disk, or went to hp.com for drivers.

Load your printer cd and right-click 'explore'. Find the 'scan' folder and open it. Look for an icon of a computer and a cd and click and drag it to your desktop or save it in a safe place where you can find it later because it sometimes gets deleted by your windows cleaner. I used to find mine in the recycle binn after Defender Pro ran.

Here's another thing, you can try to scan with another program like Windows imaging, and see if it will woek.

You can also go to the website of your printer and download drivers from there for free.Load your printer cd and right-click 'explore'. Find the 'scan' folder and open it. Look for an icon of a computer and a cd and click and drag it to your desktop or save it in a safe place where you can find it later because it sometimes gets deleted by your windows cleaner. I used to find mine in the recycle binn after Defender Pro ran.
Here's another thing, you can try to scan with another program like Windows imaging, and see if it will woek.
You can also go to the website of your printer and download drivers from there for free.

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Hi there,
On OCR software we can only scan a full text documents. Document that doesn't have any line, image, graphic. Try to scan a full text document and check if that will work.
Hope this helps. Rate if it works. Thanks

A multi-function printer with a scanner makes backing up your important documents easy. The scanner function of the printer allows you to translate a paper document like a receipt or title deed into an electronic copy that is stored on your computer. Once you have an electronic copy of your document, you can process and manipulate the document as you would any other electronic file. Follow these steps to scan a document on a multi-function printer:

Connect your multi-function printer and computer. Power them up.

Select the side of the document you are going to scan. Give the document a once-over, checking for any flaws that you do not want transferred into electronic form.

Open the printer's lid. Place the side of the document you want scanned face-down on the glass plate of your multi-function printer's scanning bed. Align the document to your satisfaction.

Close the printer's lid carefully. You may want to weigh the document down with another sheet of paper to prevent it from shifting.

Choose an appropriate scan resolution. You may have to do this using the controls of your printer or on the computer, depending on the model and software.

Press the scan button to start the process. This can be done on the printer itself or on the computer.

Preview the scan on your computer monitor. You should be able to make minor changes to the scanned image if needed.

Save the scanned image if you are satisfied with the result. Try again if you are not satisfied.

Tips & Warnings

Scanning documents at high resolution and low data compression will produce the best image quality at the cost of file size.

Not happy with a scan? Re-check the alignment of the document and try it again. Discard the duds when you get a scan that works for you.

Using harsh cleaning chemicals such as acetone or benzene can damage your multi-function printer. Abrasive cleaners are also not good on the machine, particularly the glass surface of the scanning bed.

....How to Scan a Document on an All-in-One Printer?

Scanning is a standard all-in-one printer feature that converts a hard-copy document into electronic information, which your computer can store and modify. You can scan legal files, office reports or just about any other kind of document and create an electronic backup for your files, send it as email or alter it to suit your needs. Follow these steps to scan a document on an all-in-one printer:

Turn on your all-in-one printer and computer. Check the connections between the two machines.

Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.

Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.

Close the printer's document lid slowly so the document does not shift position.

Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.

Push the scan button. You may have to do this on the printer itself or on your computer.

Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.

Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.

Accept the scan and save. Return the original document to a safe location.

You need to have the Home center software installed on your computer.The home center software has scanning drivers of the printer.If the printer says scanning,may be the drivers on computer are not taking commands from printer.
Kindly mention the name of printer.Kodak has recently launched a new version of software 4.2 . It usually solves the issues relating to scanning and printing from computers.Download the latest version of software from www.kodak.com/go/downloads.

When scanning documents on my MFC 7420, this is what I do. Place document on th scanner bed and don't press any buttons, leave it whatever mode it is in. Go to the computer and click on start> program files> scansoft paperport> open paperport se. When paperport is open click on the scan icon in the upper left corner. A dialog box on the left hand side will ask what you want to scan a picture or document. Select accordingly and press the scan icon.A new window will pop up and ask what you want to scan and the size. You can either select pre scan or scan. The computer then will send a scan request to the scanner. When it is done scanning close the second window that popped up and the document that you just scanned will be there with a red box around it. Click on the document and it will open, then you can edit and save as needed.Happy scanning Hatter1

Download the Reference guide for your machine from th eEpson web site. It will inform you what you need to do to complete the scanning options. you can also download the Epson Scan utility to help with scanning to email etc.

Try scanning from the Kodak AiO Home Center software. If that fails, you should get better feedback. Unfortunately, I have run into this when my ink is low. While it should not matter, is does. Check to see if you need to replace a cartridge.Good Luck.DigiChick.

Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax

When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly.
Solution
Scan documents using Windows Fax and Scanning or Paint.
Scanning with Windows Fax and Scanning

Click the Start ( ) icon.

Click All Programs .

Click Windows Fax and Scanning .

Click New Scan .

Click File and then click Scan .

Scanning with Paint

Click Windows .

Click All Programs .

Click Accessories .

Click Paint .

Click File and then click From Scanner or Camera .

Click Scan .

Cause
The drivers in the Windows Vista operating system do not support button press functionality on the printer.
link to above info from HP