Playing By The Rules

It has been 7 months since BCBC’s new waste and recycling regime was introduced with great fanfare but utter chaos. Although there have been improvements to the service since then many of you still have frustrations about the performance of the waste contractor. You may still be waiting for your bags and boxes, having missed or late collections or be tired of the mess they leave on collection day. Its quite probable that you are unable to speak to anyone when you ring to complain or request new items.

Things are still not working effectively.

Yet despite this, from next month BCBC will start clamping down on those they deem are not recycling enough, or may have inadvertently put the wrong item in a bag. They claim that they will be placing stickers on the bags of those who are breaking the rules, “education and enforcement officers” may soon be paying you a visit.

But what are they doing about their contractor? What are they doing to make them play by the rules? Shouldn’t they be educating and enforcing them, getting their own house in order before targeting householders?

BCBC will not publish the contract between them and their contractor, they won’t even let their own councillors see it.

But Bridgend County Independents believe that local government should be transparent. We believe that if you have to play by the rules then so should BCBC and their contractor.

That is why we fought to obtain a copy of the waste management contract and that is why over the next week we will be publishing the key measures that govern the waste management contractor’s performance.

This information will allow every resident of our County Borough to properly hold BCBC and their contractor to account. It will allow you to fully understand the level of service that YOU pay for and should be expecting. It will empower your elected members to challenge the administration more effectively.

4 thoughts on “Playing By The Rules”

Would be great to actually have the bags and food waste caddy to recycle! I have called a number of times now and all I get is ‘they are on their way’! I have now put all my recycling in clear bin bags and don’t have blue bags so I still use black ones. Luckily we don’t make much food waste but when i do I cant put it in a bag because animals rip them open! I had maggots at one point! If they start to seriously persecute we don’t have a leg to stand on!

Hi, we have just posted some of the performance measures that Kier must abide by. If you don’t get any sense from Kier complain to BCBC including your local Borough Councillor. If you’re still not getting anywhere then you may need to consider complaining to the Public Services Ombudsman.