Arizona Department of Real Estate (ADRE)

Online License Renewal System (OLRS)

Thank you for visiting the Arizona Department of Real Estate Online License Renewal System and reviewing our Privacy Policy statement. ADRE provides a convenient "Online" method to complete various transactions with the Arizona Department of Real Estate. This web site will request specific information from you. This statement is included to inform you solely about the information that could be collected online as a result of visiting OLRS itself and not as a result of following a link from OLRS to reach another web site or online service. Your rights to privacy are of utmost importance to the ADRE in building trust and confidence when conducting business through the Internet.

Online Customer Service and Alternatives

OLRS offers services online that you might otherwise transact in person. Our goal is to provide licensees with a more convenient and efficient means in which to interact with the Department. If at any time you choose not to proceed with a transaction offered through OLRS, your choice will in no way affect your ability to receive services. If you prefer to apply for services in person, you may do so at the DepartmentÝs offices or by mail.

Collection and Use of Information

Information Collected and Stored Automatically

The Online License Renewal System uses cookies only to satisfy the requirements of the online transaction session. This information never identifies you personally and consists of only the following items:

The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) from which you access the website;

The IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access the website; and

The date and time of your access.

We use this information to gather statistics about the amount of use the site receives. Again, we do not automatically record information about you as an individual. This information is not shared, sold, or otherwise disseminated by

Information You Provide

Information collected from an application submitted online will be treated in the same manner as the information collected from an application submitted on a hard copy to the ADRE. The information you disclose to the ADRE will generally become a matter of public record pursuant to A. R. S. ▀▀ 39-121, et seq., which means that the agency may be required to divulge certain information in response to a public records request or in response to a warrant, subpoena, or other court order.

The OLRS website will require that you enter personal information (e.g., your name, home address, birth date, social security number, and credit card number) when applying for services described on that website. Those services may also reference common infrastructure utilities that are provided by the Arizona @ Your Service˘ Portal. These utilities provide the agency with a means to obtain specific information or to facilitate a specific functional requirement of the online transaction being requested.

As an example, Arizona @ Your Service˘ Portal maintains a central credit card payment interface that ADRE uses as part of their online service application. This utility will accept only the pertinent credit card authorization data necessary to validate and fulfill the purchase. The credit card number and expiration date are obtained by the utility and used only to complete the credit card payment portion of the online transaction. The data is used only for the fulfillment of the payment and is not retained by Arizona @ Your Service˘ Portal or the Department. Please be assured that your personal information will be held in strictest confidence while the Arizona @ Your Service˘ Portal processes your online transaction and will not be shared, sold, or otherwise disseminated to any outside person or entity, except as required or authorized by law.

Security

The Arizona Department of Real Estate and its consultants, as developer and host of OLRS, have taken several steps to safeguard the integrity of its computer systems and networks. These steps include, but are not limited to individual authentication, the security of transmitted data, security monitoring, auditing, and encryption of your information. Security methods and measures have been integrated into the design, implementation and day-to-day practices of the entire Online License Renewal System.

Other External Links Disclaimer

OLRS contains links to Arizona @ Your Service˘ and the DepartmentÝs Web site. When you link to another site, you are no longer on OLRS and this Privacy Statement will not apply to other sites. When you link to another web site, you are subject to the privacy policy of that new site.

Neither the State of Arizona, the Department of Real Estate, nor any officer, employee, or contractor of the State of Arizona warrants the accuracy, reliability, or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be inaccurate or outdated. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

Privacy Policy Statement Is Subject To Change

This policy may be updated or revised from time to time, so please check back with OLRS periodically in order to receive advance notice of any substantive changes to the manner in which the information you disclose on this web site may be collected, used, or disseminated.

If you choose to provide us with personal information - by filling out a form with your personal information and submitting it to us from this website - we use that information to respond to your message and to help us get you the information you have requested. We only share the information you provide with another agency if your inquiry relates to that agency, or as otherwise required by law. Moreover, we do not create an individual profile with the information you provide or give it to any private organizations. OLRS or the Department does not collect information for commercial marketing. Any comments collected are themselves subject to the protections of the privacy policy.