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Some questions you might have

What is Yondo?

Yondo is a comprehensive e-commerce solution that allows you to sell subscriptions, one-off purchases, and pay-per-view rentals of your online videos as well as conduct live webinars, consultations & classes via in-browser video calls. Yondo enables you to accept bookings for your in-office and live video sessions, manage your pre-recorded videos, accept credit card payments and add team members — all with a few clicks

Do I need to install Yondo on my computer?

No! Yondo is a web based e-commerce software. This means there’s no installation required and it works with all operating systems (including Windows and MacOS). We host your store so you don’t have to worry about installing, upgrading or maintaining any software or web servers.

What do I need to get started?

All you need to sell Webinars, Live 1:1 Video Sessions or online on Demand Videos is Yondo, something to sell, consult or teach and a credit card to pay for your online store (once you've completed your free trial).

How can I make money using Yondo?

Yondo gives you several different ways to make money. You may monetize your webinars, live video consultations & classes or sell online videos as monthly subscriptions, one-off purchases or pay-per-view timed rentals. Yondo gives you full control to set your own pricing, set the duration of live & recorded videos and set how many listings you want to offer in your store. All of this with your branding and on your own domain (or you can use your Yondo subdomain that we provide to you free of charge).

I'm already on YouTube and Facebook, Why should I use Yondo?

Yondo can help you grow your brand and business through online video while monetizing your content, all on your own domain. Sure, YouTube is a great place to market and grow buzz around your videos and products, but very few people make any significant amount of money from YouTube. Additionally, there is no control of your customer data via YouTube. We suggest using YouTube as one of your key marketing channels, along with other marketplaces and your social media accounts to drive customers to your own website and branded Yondo Video Store.

Are the video call sessions secure?

The Video Calls are completed over a secure browser and are compliant with the Health Insurance Portability and Accountability Act (HIPAA), the standard for Doctors and Hospitals in protecting sensitive patient data.

How do I accept payments?

Yondo integrates with Stripe and PayPal payment processing services. To get started, you’ll need to set-up an account on either system, enter your information into your Yondo Store Payment Settings and you can instantly start accepting payments. Contact us for more details

Can I integrate my Yondo store into my website?

Yes. There are different ways you can integrate your Yondo store into your website. It can be as simple as adding a link or button on your web page to direct customers to your Yondo store or by adding a "Book Now" button for an individual listing for live sessions.

We also provide a full integration and design service for annually paid Premium and Ultimate plan customers. This includes full configuration and designing of your store pages to match your website etc. Contact us today for more information about all of our additional services.

Can I use my own domain name?

Yondo provides a free “yourcompanyname.yondo.com” subdomain when you sign up, but you can add your own domain name to your store, using our easy to use do it yourself Domain Alias service.

How does Video on Demand work?

Your Video on Demand store allows your users to select and watch your video content whenever they choose to, rather than having to watch at a specific broadcast time. To gain access to your videos, you can charge your customers a recurring fee that is automatically applied to their credit card each month, you can sell the video as a one-off purchase for unlimited viewing, or you can also give your customers the option to rent your videos and make them available, only for a certain amount of time. You may also give them access for by allowing free streaming or free rentals in exchange for their sign up information (name, email and phone etc).

How do Webinars work?

Yondo allows you to host webinars with up to 1000 attendees. As a host, you need to download and install the Yondo Webinar app. Your attendees can join your webinar directly through their browser, without downloading any additional software.

Yondo allows you to share your screen and webcam during the webinar and your audience can communicate using the included chat function. The webinar interface provides a timer so you can keep track of your session. You can also record your webinars and then add them to your Video on Demand Store.

Do I need to be a designer to change my store design?

Not at all! Yondo comes packed with a section of beautiful pre‐designed templates that you can apply to your video ecommerce store. New designs are added all the time so you can always keep your online store looking fresh! You can also customize the look of your store with a graphical banner interface that is easy to use.

What store analytics are available?

Yondo provides a comprehensive analytics dashboard that provides the stats of your store. The Dashboard covers:

You also get a full customer list with detailed customer and purchase information. Yondo also provides data on your bookings, streaming usage, data use and storage, customer information and more.

What countries and currencies are usable with Yondo?

You can accept payments from almost any credit card and debit card, no matter where your customer lives. PayPal is available in 202 countries and over 25 currencies. In order to accept payments with Stripe (our integrated payment service), you or your business must be based in one of the countries Stripe supports: United States, Australia, United Kingdom, Canada, Denmark, Finland, Ireland, Norway and Sweden. Contact us for more details.

How does the Live 1-to-1 Sessions work?

Yondo gives you the ability to offer listings on your store and "Book Now" widgets for your website to book live 1-to-1 sessions. When setting up your listing you can select if you want the session to be facilitated via a Video Call, Phone Conference call-in number, by Direct Dial from you to your customer (Customers are required to enter their phone number at checkout for all Direct Dial bookings), or to meet you In-Office for a scheduled session booked online.

Your customer can book live sessions with you by selecting a time from your booking calendar. The times shown on your calendar are based on the availability you enter into your Yondo scheduling system. The Yondo booking calendar is internationally mapped, which means your availability will be displayed in your customer's own time zone.

You have full control of your Live 1-to-1 Sessions by setting the price and time duration for each listing. You are also able to offer bookings free of charge or multiple listings with a mix of time durations, free and paid sessions.

What is Video Bandwidth?

Yondo tracks the amount of prerecorded video bandwidth your account uses each month. Each plan comes with a preset bandwidth limit per month.

Bandwidth is the data that gets passed to a viewer when they watch a video. So, every time someone presses play on your videos, data gets passed from our servers to their browsers, which is counted as bandwidth.

But just pressing play isn't the only way to use bandwidth. Other things count toward your monthly bandwidth usage too—like the player and thumbnail image loading, the video being loaded and played as your own internal views.

Before you exceed your allotted bandwidth, we'll send you a few email alerts letting you know you're approaching your plan allotment, and also the projected bandwidth total. We do not charge a penalty rate for extra bandwidth (like you might find with a cell phone bill). You have the option to upgrade to a plan with a higher bandwidth, or you will be charged a pay as you go fee, which starts at $0.33/GB.

Your video bandwidth is measured by two variables, the length of time a user watches your video and the resolution used to view your video. So a person watching your video in standard definition (640x360) will use less bandwidth than a person watching the same video in High Definition (1280x270).

Estimated video viewing time 95% of our users never reach the 200 GB limit.Your video bandwidth is measured by two variables, the length of time a user watches your video and the resolution used to view your video. So a person watching your video in standard definition (640x360) will use less bandwidth than a person watching the same video in High Definition (1280x720).?

Estimated video viewing time 95% of our users never reach the 200 GB limit.Your video bandwidth is measured by two variables, the length of time a user watches your video and the resolution used to view your video. So a person watching your video in standard definition (640x360) will use less bandwidth than a person watching the same video in High Definition (1280x720).?

Video bandwidth overage fee 95% of our users never reach the 200 GB limit.Your video bandwidth is measured by two variables, the length of time a user watches your video and the resolution used to view your video. So a person watching your video in standard definition (640x360) will use less bandwidth than a person watching the same video in High Definition (1280x720).?

Estimated video viewing time 95% of our users never reach the 200 GB limit.Your video bandwidth is measured by two variables, the length of time a user watches your video and the resolution used to view your video. So a person watching your video in standard definition (640x360) will use less bandwidth than a person watching the same video in High Definition (1280 x 720).?

Estimated video viewing time 95% of our users never reach the 200 GB limit.Your video bandwidth is measured by two variables, the length of time a user watches your video and the resolution used to view your video. So a person watching your video in standard definition (640x360) will use less bandwidth than a person watching the same video in High Definition (1280 x 720).?

Estimated video viewing time 95% of our users never reach the 200 GB limit.Your video bandwidth is measured by two variables, the length of time a user watches your video and the resolution used to view your video. So a person watching your video in standard definition (640x360) will use less bandwidth than a person watching the same video in High Definition (1280 x 720).?