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Shipping Features

Fast Delivery

Orders are typically delivered to Sweden within 48 hours depending on location.

Payment in SEK

Free delivery to Sweden on orders of 430 kr or more. A delivery charge of 170 kr will be billed on all orders less than 430 kr.

Payment in EUR

Free delivery to Sweden on orders of 50 € or more. A delivery charge of 18 € will be billed on all orders less than 50 €.

Payment in USD

Free delivery to Sweden on orders of $60 USD or more. A delivery charge of $22 USD will be billed on all orders less than $60 USD.

Support Topics

Ordering & Payment

My Digi-Key Account

Delivery

Returns

Products

Tools & Services

Company Information

Becoming a Supplier

Do I need to be registered to place an order?

Guest checkout is available, and you don't need to have an account to place an order. However, having a My Digi-Key account can save you time during checkout as it securely saves your address and payment details for future purchases, in addition to many other benefits.

Prepaid: You will be charged as soon as money is transferred and processed

My order is displaying 'Factory Stock', why are the parts displaying as 'Back Order' in my cart?

Factory Stock means Digi-Key does not currently have the parts in stock in our warehouse, but they are available at the manufacturer. Upon receipt of an order, the manufacturer stock will be made available, resulting in short lead times for the customer.

Can I reserve stock at Digi-Key before placing an order?

Unfortunately, stock is not reserved until the order has been submitted. Parts saved in your cart will not be held or reserved.

Can I schedule an order online?

If ordering in USD, orders can be scheduled on-line by selecting "Schedule Shipments" from your shopping cart. Enter the quantity and in house date for each shipment.

To schedule multiple shipments of your order in SEK or EUR, please contact local support (eu.support@digikey.com or 020-79 80 88).

A few scheduling rules to keep in mind before ordering:

Line items must be scheduled in multiples of the standard package

Each scheduled release except for one must have a minimum value of 430 kr, 50 €, or $60 USD.

Pricing is based on the volume of the entire purchase

Releases cannot be scheduled more than 6 months into the future on local currency orders. Orders in USD can be scheduled up to 12 months.

Can I view all my past/previous orders?

If you are registered and have a My Digi-Key account, you can search your past orders in Status and History. You can search by part number, customer reference number, purchase order, sales order, invoice, or date. My Digi-Key stores and provides access to 3 years of order history.

Once the order has shipped, a copy of the invoice will be sent to the email address provided on the order as well as the email address listed on the billing account (if applicable).

As a registered user, you can retrieve a copy of your invoices at any time in your order history.

Will I receive an order acknowledgement?

For orders placed online, you will receive an order confirmation email when your order has been placed successfully. Once you receive the shipment email, your order has been processed and considered complete.

Will I receive a shipment notification?

Once the order has been processed and shipped successfully, you will receive a shipping confirmation email with tracking information.

How long after receiving my shipping confirmation email will I be able to track my order?

After you receive your shipment confirmation email, it can take up to 24 hours before you will be able to track the package online.

How do I cancel an order?

At Digi-Key, we pride ourselves on the ability to get orders out the door quickly. This means orders can be processed and shipped in as little as 20 minutes. In most instances, we are unable to cancel your order once it has been submitted.
If this happens to be the case, you can return your order to us when it arrives and then be refunded once the parts have been received.

When placing an order VAT will be charged on the total. The VAT fee is not incorporated into the price of the parts.

How do I create a 'My Digi-Key' account?

Visit the Registration Page and enter the required information. You will receive an email confirmation when your registration is complete.

How do change my account details?

If you are registered, you can visit the Edit Profile Page. From here you can edit your shipping addresses, contact information, and login credentials. If you are not registered, you can visit the Address Change Request Form to alter your information.

How do I reset my account password?

If you've forgotten your login credentials, please request a password reset link. If you are using a supported browser and are encountering an issue, please clear your browser's cache and cookies, then close windows, and try accessing our site again. If these issues persist, please report the issue.

How do I delete my account?

You may request the deletion of personal data by contacting the Digi-Key Data Protection Officer at privacy@digikey.com.

How do I stop receiving newsletters or other marketing emails?

While we'll be sad to see you go, if you are registered, you can visit the Preference Center located in My Digi-Key to manage all email communications. If you are not registered, you can visit the Digi-Key Services opt out form and fill in the required information. An unsubscribe link is also located at the bottom of all Digi-Key communications.

FedEx or DHL freight pre-paid shipments are CPT (Duty, customs, and VAT due at time of delivery).

Why has my order not been shipped?

There are several possible reasons for a shipping delay, including:

The order is being held for further review for export compliance

The order contains value-added items or other customer requirements (such as date code, continuous strip, etc.) that require additional processing time

Our couriers are experiencing inclement weather delays. If we have delays in shipping your package do to weather, a notice will be posted on the Digi-Key website at time of order and you will received an email that your shipment was delayed.

We always aim to deliver your order within the selected delivery times, but sometimes unexpected factors can cause delays in your delivery.

If you haven't received your package within your selected delivery times, first verify the expected delivery date with the supplied tracking information in your Shipping Confirmation email. If this date has passed, contact your local support center by emailing eu.support@digikey.com or calling 020-79 80 88.

How do I make a return to Digi-Key, and how much does it cost?

To request a return contact your local support center by emailing eu.support@digikey.com or calling 020-79 80 88. Once the return request has been processed, a return shipping label will be provided and the cost will be deducted from the credit issued. Returning shipping cost is 170 kr on SEK orders, 18 € on Euro orders, or $22 on USD orders.

Will I get a refund after I have completed the return process?

Once parts are returned and processed through our incoming inspection, credit will be issued for the parts returned to stock. It typically takes 3-5 business days for us to complete the process and issue the credit to you. A confirmation email will be sent when credit has been applied.

Can I exchange my order with Digi-Key?

If you require an exchange, please purchase the parts you are wanting in a new order and request a return for the unwanted items. Credit will be issued once the parts have been received and inspected by our customer returns department.

Where can I find RoHS information?

Digi-Key is aware of and supports the European Union's RoHS2 Directive 2011/65/EU. For more information, visit our Environmental Initiative page. RoHS compliance product is indicated by on the product pages.

How do I get technical assistance with a product online?

We offer many resources for help with your technical product or design questions. Use our eeWiki or TechForum to search for answers from fellow engineers or post new questions. Need to speak with someone right away? Our technical support staff is available via Live Chat or by phone 020-79 80 88. Or simply email our Applications Engineers at applications.engineering@digikey.com

Can I get early access information to your newest products online?

You can sign up with an email address to subscribe to our newsletter, set up RSS feed alerts, or check our website frequently as new products are added daily.

What should I do if the product I'm looking for is out of stock or not available?

If a part is currently backordered, expected shipment dates are available on the product page. If direct substitutes for the part exist, they will be listed in the substitute table, also available on the product detail page. If you are unable to find an alternative, contact our Technical Support for assistance at eu.support@digikey.com or by phone 020-79 80 88.

Can you provide Manufacturer CoC with my order?

If the manufacturer has made the C of C available, we will happily provide it to you. At the time of your order, please add the request for the manufacturer C of C within the order notes.

How do I use the BOM Manager Tool?

The BOM Manager is a tool used to work with a Bill of Materials. The tool features an easy upload process and the ability to change or work on part issues that will improve management and purchasing of parts.

The Price and Availability tool allows you to upload and check pricing and availability for a list of products with up to three quantities per line item. Lists can be downloaded or moved directly into a cart for purchase. Be aware that it will not save your list for later use. Click here to view the full tutorial.

Where is Digi-Key Located?

Digi-Key was founded and is headquartered in Thief River Falls, Minnesota, USA. From our one main warehouse, we are able to do all of our picking, packing, and shipping, resulting in exceptional customer service and quick shipment times.

We are currently in the process of building a 204.000+ square meter distribution center expansion adjacent to our current location that will allow us to offer even more technology, products, and services to our customers.

In order to support the growing needs of our international customer base, we have regional support centers located all over the world including Israel, Germany, Netherlands, China, Hong Kong, South Korea, and Japan.

How do I find out Tax ID & VAT information?

GST Tax Number: 895173490RT

MN Tax Number: 6462160

Cage Code: 2S894

Fed ID# (FEI): 41-1234968

SIC Code: 5065

DUNs#: 05-760-2120

VAT Number: DE239975861 (German)

VAT Number: GB176487266 (UK)

VAT Number: CHE-398.241.267 (Switzerland)

Where can I leave a suggestion or complaint for Digi-Key?

We love hearing from our customers! If you have suggestions on ways we can improve our website or services, please send us your feedback. While we can't implement every change suggested by customers, all feedback is reviewed and considered.

Digi-Key's tools are uniquely paired with access to Digi-Key's inventory of the world's largest selection of electronic components to help you meet your design challenges head-on. We are committed to offering you the strongest EDA tool portfolio to help you take your designs to the next level.