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Waste Management Reviews

Waste Management Consumer Complaint
I am disabled and it is difficult for me to walk. This being said, when I enter the front of my home after garbage pick up, my garbage can is missing from my drive. I locate my can in front of one of my two neighbors houses, which once located, I have to drag it off my neighbors property back unto mine. There about an inch off a disability lawsuit, my attorneys have been notified and are ready to proceed.
More...(Delivery Services)

Waste Management Consumer Complaint
Waste Management billing, customer service and can pickup are not the same and do not communicate. Cans removed on good account then customer service jerks you around for an hour on the phone, makes promises, then does not deliver. Still no cans. Was told to stick garbage sacks on street for pick up. Worst service ever. City should cancel contracts with them and they should be sued.
More...(Government, Civil Services, Politics)

Waste Management Consumer Complaint
Waste Management has double billed me and refused to over a refund on a prepaid discontinued service. I've spent hours on the phone and gave up. Now, I want to cancel my accounts with them because of their poor accounting and customer service. As of now, I'm still trying. It's been the most frustrating experience ever.
More...(Miscellaneous)

Waste Management Consumer Complaint
While leaving my job at Firestone on Wilson Road a Waste Management truck pulled out of the Humble dump right in front of me. Slamming on my brakes and pulling the emergency brake I started to slide off of the road. A large chunk of metal flew off of the truck hit my bumper blew the left front tire and both rear tires, broke an a/c line and a couple of brackets underneath my car. My vehicle is a classic 1990 Nissan 300ZX. Four hundred dollars later I call Customer Slervice and yes I mean Slervice. They ask me if I got the tag number. My reply no I was sliding off the road with three blown...
More...(Repair Services)

Waste Management Consumer Complaint
It is with disappointment that I advise you that the last time the illegal dumping was removed in Protea Glen ext 2 next t the small police station it was in November 2016.I phoned Thoma
Tshilongo several times and he copied some other lady in the email to assist me, till to date nothing happened. I logged a complaint to Hello peter two times with no luck. Now the illegal dumping is now close to my house gate, it is unhygienic and pathetic and unhealthy to the community. I can be contacted on 082 576 0421
More...(Government, Civil Services, Politics)

Waste Management Consumer Complaint
I was switching services from Waste Management who continue to increase service charges monthly. I was given an email offer that included a $5 discount per invoice. It took over 3 months to get the contract arranged. They billed me correctly for one invoice and subsequent were arbitrarily increased and no discount provided. Several phone calls and emails and they still refuse to honor the contract and written offer of discount. They insist that I do not understand but cannot explain why they will not comply with the contract and written pricing.
A different person answers each customer...
More...(Delivery Services)

Waste Management Consumer Complaint
Our city forced the residents into a one hauler garbage service. We voters didn't get to vote, nice democracy. I haven't had Waste Management's service for over 5 years, but I received a bill from them after the one hauler was implemented. The city instructed home owners to not pay any bills from haulers after a certain date. I spoke to the city when I received this bill, they said don't pay. I called WM (a service I didn't have) and apparently they purchased my carrier in the middle of this transition. But, WM said to not pay this bill also. Months later,...
More...(Miscellaneous)

Waste Management Consumer Complaint
For those of you who have Waste Management......They bought out my provider(Christian Disposal) which I had paid 1 year in advance. They continued my service for the year, the first week after my paid time ran out they passed my house by and left my trash setting at the curb. I switched Companies to Smith Disposal Service for a better price and service. They left a message on my cell phone to pay if I wanted to continue service. I was told that I owe them because I did not call and cancel my service. I told them that I never subscribed to their service ever. They told me that they would TRY...
More...(Miscellaneous)

Waste Management Consumer Complaint
NEVER, EVER USE WASTE MANAGEMENT! I switched to WM from Rumpke and paid for a year in advance to get a reduced rate. I moved after 8 1/2 months and was told IN WRITING that I would get a refund of the remaining balance paid. I cancelled my service on 11/11/16. It is now 1/27/17 and I am still fighting with them to get my refund! At this point, I have given up all hope of ever receiving it! Customer Service is horrible!! STAY FAR, FAR AWAY!
More...(Miscellaneous)

Waste Management Consumer Complaint
We have been residential customers for over 35 years with Waste Management and recently discovered Waste Management charges us $245.00 per quarter for billing AND OUR neighbors pay only $67.00 per quarter...I mean next door neighbors on each side of us who get the cheaper rate. When I called to complain of their billing practice, they assured us that we would get the same rate as our neighbors. Well this didn't happen so now instead they now say they will now change the rates of ALL people in our sub-division to the higher rate that we pay..Well that was 4 months ago and my neighbors...
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Waste Management Consumer Complaint
TERRIBLE company to work with! Cost of trash removal increased 32% in one year, termination of service is extremely costly, made me pay for removal of bins that had never been delivered in the 11 years of service with them, and local office would not respond to many attempts to contact them regarding termination of service. Watch out and get ready to pay a LOT if you choose WM!
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Waste Management Consumer Complaint
Waste management added a 15,00 reconnect charge to my bill two times. First they said it was because I paid at a 3rd party vendor and they didn't post my payment until it was late. i just got a new bill with a reconnect charge and I maxed my payment directly to them. I live awn a fixed income and can't afford these over charges.
More...(Government, Civil Services, Politics)

Waste Management Consumer Complaint
I bought a Bagster at Home Depot, filled according to the instructions, scheduled a pickup nd paid in advance. I received an Email that said it would be picked up on Monday.
I received another email that said they were sorry, that they had to reschedule my pickup and they would contact me. Being a business owner myself I hate to bug anyone, but I had to reschedule my roofer because the bag was in the way so I decided to call and see if they had any idea when it would be picked up. The customer service person told me that they tried to pick it up but it was placed improperly! I explained...
More...(Home Improvement)

Waste Management Consumer Complaint
THEIR SERVICE STINKS!!! That I was PROMISED a PICKUP and They Refuse to Either Honor that or at least give a Credit for missing this Promised Pickup is Ridiculous. I find nothing about this Satisfactory At All. I was Promised Pickup on the following Tues. that day came and went and So I called AGAIN and was once Again ASSURED that I would get a Pickup by the next day and of course that Came and Went. Now I call and they say I will neither get a Pickup or any sort of compensation for their lies. FRUSTRATED DOES NOT EVEN BEGIN TO COVER IT!
More...(Miscellaneous)

Waste Management Consumer Complaint
I would never, ever recommend Waste Management to anyone. We were with this company for years, and they still DO NOT appreciate your business.
Their extra fees are insane, the fees alone are as much as the service for the pickup. When you call in with a question no one can help you, all they tell you is %u201CWe will look into it%u201D. They do not care for their client%u2019s loyalty; all they care is to have you locked in these very high fees for the term.
When the driver comes to pick up the waste, waste is left all over the floor when he is done, you call in, and no one cares.
We...
More...(Miscellaneous)

Waste Management Consumer Complaint
After over 15years of service with waste management. We called and e-mailed to drop service. Instead of dropping service they raised the bill and said if we signed a contract our bill would be lowered. We chose not to sign a contract and kept them until we could find another company. We found another company and now they say the contract from 2007 automatically renews for three years. huh. Why are you still sending us a contract every year then and if it does renew why are we still not at that lower rate?
More...(Miscellaneous)

Waste Management Consumer Complaint
We called to have them come get the dumpster, and they waited untill it was Raining so hard to get it, Their cover was all torn and ragged out, so the Rain added so much weight to the Carpet, partical board ect.... They Billed us a extra $2,200 for the extra weight. If they would have got it when they were suppose to, it wouldn't have been so Heavy. Unbelieveable, that they would use the Heavy Rains in Florida to Rape Customers of their Hard earned Money. If they had decent Covers to cover the 40 yard trash Bin, we wouldn't be paying for water weight.....Not to Happy with this...
More...(Delivery Services)

Waste Management Consumer Complaint
What a lousy company! What poor "customer service"
They took our yard waste bin because they said they wanted to replace it. But apparently the new ones are back ordered and they don't know when a new one will arrive.
the next week they took our trash container - in order to get us a new one we didn't ask for. And again they say the new one should arrive in a couple of weeks.
The General Manager refuses to speak with us. And they have ignored our repeated requests to return our old one until the new ones arrive. Their customer service sucks
More...(Miscellaneous)

Waste Management Consumer Complaint
Waste Management. Waste management misses my home every single week. I have to call in to beg them to pick up my trash and they then attempt to make me pay for a pick up they missed. Does anyone know who I can complain to over their management?
More...(Miscellaneous)

Waste Management Consumer Complaint
I cancelled my trash service May 8th. County Waste instructed me to leave the two-95 gallon trashcans they provided with their service outside my house and they would pick them up. It is now June 1st. The trashcans are still sitting outside my house. I have contacted them five times about this. Each time they say "it's on the list." They do not care that I have called repeatedly and that having two trashcans sitting outside my house is causing the neighbors to complain and it causes confusion with my new trash service. Twice they committed to a day to pick them up and did not...
More...(Miscellaneous)

Waste Management Consumer Complaint
I made an online request last week for the yearly large item pickup. I got a response a couple days later from the Waste Management web customer service department telling me my pickup date was Monday, and to leave my trash by 6am the following Monday.
On Monday emailed to say that the garbage truck had gone by and didn't pick up my stuff. Customer service said there are two trucks, so it won't be that one. I also informed them that someone else left a lot more trash, including a bed mattress.
Then I emailed that night to say the trash wasn't picked up, and I've...
More...(Delivery Services)

Waste Management Consumer Complaint
I confirmed on multiple occasions with WM when they would deliver a dumpster I needed for the weekend - The ONLY weekend I had to complete a project. At 4:30 they called to say they were running behind, but would try and make it. At 6PM, I called them to find they had cancelled my order, but there's no credit to my account. Customer service lied and Waste Management stole from me.
More...(Miscellaneous)

Waste Management Consumer Complaint
Our office executed an agreement with Waste Management to service our commerical account with a dumpster which would be tended to bi-weekly. After a few short months of service, the local office stated they are removing the dumpster because the drive has a blindspot exiting the property. Waste Management not only removed the dumpster but they sent me two trash cans plus they raised my rates? To make matters worse the regional supervisor stated that if I didn't accept the new rate and use the cans that Waste Management would slap me wih an early termination fee of approximately $600.00....
More...(Miscellaneous)

Waste Management Consumer Complaint
I paid for a 6 yd dumpster ahead of time and after seven phone calls it still has never shown up! It took me two hours worth of phone calls and being put on hold. Each time they said it would be here and no dumpster! Worst customer experience ever. Plus take your money and no service!
More...(Miscellaneous)

Waste Management Consumer Complaint
I jumped through hoops to get a a Bagster set up in front of my house. Paid the 200 for bag and pickup. It sat all day until 445 when WM said it could not be picked up. The note read, "it is not cleer. move further down. The bag is full. Give me a break. Terrible customer service over the phone. If you can get through they assure you they will call back. Of course they do not.
More...(Miscellaneous)

Waste Management Consumer Complaint
Used Waste Management for years, Service was satisfactory until we closed out business
I notified them two months in advance and introduced them to the new tenants. After they were notified that we were closing good service ended and charges were applied. Watch your back when using WM
More...(Delivery Services)

Waste Management Consumer Complaint
I currently live in Sadorus , my boyfriend currently got fired due to personal issues. We are passed that But the next day my big trash can outside was taken. I dont see how he could legally do that considering trash is free in that area.
More...(Legal Services)

Waste Management Consumer Complaint
started receiving electronic statements instead of paper statements and didn't realize it so missed a payment or two. Paid to what I thought was the balance but recieved a "paper" final demand notice that the account was past due, 6 months after I closed the account. Discovered that I was charged $35 fee to reinstate my account so that they could come and pick up the trash that was supposed to be picked up but was not picked up I guess to due the past due bill. So then I was charged for a week of trash pickup up on top of that since they came out "at my request"....
More...(Delivery Services)

Waste Management Consumer Complaint
I have had the WORST experience with WASTE MANAAGEMENT! I come on here and see all the bad reviews but go to the BETTER BUISNESS BUREA website and not one complaint. Lets get some action here guys. They will never change until we do!
More...(Miscellaneous)

Waste Management Consumer Complaint
My experience with Waste Management customer service has been nothing short of horrible. They are arrogant jerks. I'm stuck with them as the only option in our village and boy do they ever take advantage of the monopoly. Terrible company in every sense imaginable. If you have another option, take it!
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Waste Management Consumer Complaint
I ordered a dumpster to be delivered on a Friday as we had a major project planned for the weekend. As the end of the day approached, and no dumpster had been delivered I placed a phone to waste management to ask if the dumpster would still arrive. The customer service woman was extremely rude from the start. I was then informed that the delivery had been delayed until the following monday because the driver had run out of time. This was totally unacceptable as I had arranged a construction crew for the weekend. The rude woman informed me that when delays happen they do not inform customers...
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Waste Management Consumer Complaint
I just moved into a new apartment and Waste Management sent me a bill for the last three months. I have not lived at this location that long and I did not request their services. I have another contract with a disposal company and my landlord is aware of my garbage removal. Why does WM think they can monopolize this city and demand payment for all waste services in the city?
I am sure this will drag on at my expense and no one from WM will try to resolve this.
I am alos hearing that the city that I live in requires all tenants to have garbage removal with Wast Management. ???? You cant...
More...(Miscellaneous)

Waste Management Consumer Complaint
I would like the public to answer this question: Why do we pay Waste Management for services 3 months in advance???? Then, we can be assessed a LATE charge on EARLY, yes EARLY payment. My service was cut off for this reason. Wondering how many millions make up WM customer prepaid services, then how many millions are in late charges collected for these prepaid services????
More...(Government, Civil Services, Politics)

Waste Management Consumer Complaint
I called to have a sofa picked up about a month ago. They scheduled it for September 11, 2014 (yesterday). I called at 10:00 that morning to confirm, as it was raining and the sofa was in the middle of my driveway getting soaked. I was told they would be there that day. It continued raining and my sofa continued getting soaked. I called at 6:00 pm when no one had picked it up yet, and of course, the office was closed. I called again this morning and was told there was no record of a pick up scheduled! I told them that I confirmed the pickup was scheduled yesterday, and they said they had no...
More...(Miscellaneous)

Waste Management Consumer Complaint
Our company has been with Waste Management for years. We have had pick up issues, as well as property damages, broken promises to fix our fence etc. But the absolute worse is their billing/customer service department. They are so incompetent! Forget about talking to someone local about your issues
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Waste Management Consumer Complaint
August 22, 2014
Scheduled pick up day is Wednesday and for the second time in 6 months they didn't pick up. 1st time it happened they told us they would come and pick it up for an additional $20 because their route driver said the garbage wasn't at the curb. LIE... The garbage is out.Tuesday night by 8:00 pm for Wednesday pickup RELIGIOUSLY! This time they promised to pick it up Friday following the Wednesday they didn't pick up. At 2:00 pm their automated service calls to confirm that the garbage was picked up. NOPE. Not picked up. So sorry. We promise before the end of...
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Waste Management Consumer Complaint
I am not surprised to read all the negative reviews. Waste Management may be the worst run company I've ever encountered. Our trash has sat out on the curb for more than a week. Daily calls to customer service have done nothing. They promise to do a pickup, promise to have a manager call, etc., but nothing ever happens. I don't know how they can stay in business. If you expect a company that actually values the customer and provides the service that you are paying for, I'd go with someone else.
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Waste Management Consumer Complaint
I started service with waste management after being dx with ms and had to give up my job and garage where my trash was ttaken. WM wants to back bill a guy with ms in a wheelchair for services I never used. Is this company that broke that they have to beat up a guy in a wheelchair for money he doesn't owe ??
More...(Delivery Services)

Waste Management Consumer Complaint
If you like multiple broken promises, you will love Waste Management. Here is my story: my sisters and I flew into central Florida from out of state because we had to move our mother into an assisted living facility and empty her house. We were on a short timeline, as we had to get back home to work. I called WM on Friday morning to request a dumpster and was assured that it would be delivered that day. When it had not arrived by 4:00, my sister called again and was again assured that it would arrive that day. Needless to say, it didn't and no one at WM ever even bothered to call and...
More...(Miscellaneous)

Waste Management Consumer Complaint
The wheel fell off our blue recycle bin about 6 weeks ago. Consequently, it cannot move as it is full of glass and paper, etc. I called WM and told them of this problem and they told me they'd send a guy out to repair or replace it. 2 weeks went by with no one showing up, so I called again. They apologized, saying "yeah, we see the notes in the computer, we'll send some one out this week." Another 2 weeks goes by and same routine, I call, I wait on hold forever, get more apologies, more acknowledgements from their computer and more promises, but still nothing. We are...
More...(Miscellaneous)

Waste Management Consumer Complaint
I ordered the year long weekly service pick up on April 29th. I was told my 96 gallon bin would be delivered within 7-10 business days. On business day 11 due to not receiving my bin I called to find out when I should expect it to be delivered. The customer service rep informed me my order did not hit their system until May 7th even though I have email confirmation and show my credit card being charged on April 29th. No one could or would explain the week delay but assured me my bin would be delivered no later than that Friday. Please note I had to speak with 3 separate reps to get any...
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Waste Management Consumer Complaint
Well, unfortunately, i cannot get away from this company, they are the only horse in town.
I have been waiting a month for garbage and recycling containers. Amazingly enough, they are willing to charge me for service they cannot provide. They offered to pick up my garbage at curbside in bags. This in some areas may work, but in Palmdale, CA. that doesnt work with the wind factors of the last month. Now, if the morons running this company want to pick up my trash in Lancaster, well, they got a deal. I called 3 times, the last resulted in getting a month of fees taken off my bill....
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Waste Management Consumer Complaint
I warn all CONTRACTORS using Waste Management and all those using their disposal services on a per bin basis, DON"T USE them! They have been charging me triple the cost compared to local small disposal companies, no joke! Their billing is worse than terrible, when I receive invoices they always have a late payment fees and charge you daily rental rates longer than you had the bin, with numerous invoices you need to hire someone just to take care of their billing! I can't believe a company this large is so expensive and unorganized, they are a very large company shouldn't...
More...(Home Improvement)