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Please note, I do my best to ship items within 1-2 business days. Items paid for by 3am EST will usually be shipped out by 4am EST that same day. A few extra days have been added to the listings to account for occasional travel. Please check for any store announcements (http://www.etsy.com/shop/JSWMetalWorks) for slight delays in shipping due to travel.

Shipping within US can take 2-5+ business days.
Shipping internationally can take up to several weeks.
Shipping times depend on postal service in your area as well as customs (if shipping abroad). If you would like to have the items by a certain date, it is recommended to upgrade to UPS or Fedex, which would incur an additional charge.

Package labels are generated via stamps.com, paypal.com or etsy and you will receive an automatic notification with the tracking number. Please check that your shipping address on etsy/paypal is correct before finalizing the transaction. We are not responsible for items sent to the incorrect address and will not issue a replacement.

If items are returned due incorrect/incomplete shipping address or postal service is not able to find the shipping destination, the customer is responsible for the additional shipping fee if the items are to be re-shipped.

All items will be shipped in a padded envelope via US Postal Service First Class mail with Delivery Confirmation (for US orders only).

Please contact me via convo for any of the following:
* If you would like to include insurance. Additional charges apply.
* If your shipping address is different than what has been provided via paypal.
* If you prefer another shipping option other than USPS. Additional charges apply.

All international shipping for purchases above $250.00 MUST be upgraded to UPS shipping with signature confirmation. This will incur additional charges, at your expense. Please convo me for an estimate. Also know that you will be asked for your phone number to include on the shipping order.

International customers:
* All international orders will have full value declared on customs forms - no exceptions.
* Items will not be marked as "gift" as this is against the law and I would be fined or lose my business.
* Customers are responsible for all fees, duties and taxes associated with shipment to their countries.
* There is no delivery confirmation for international mail, so it will be sent First Class Mail if the total value is less than $250USD. If you would like a tracking number this will increase the amount of shipping considerably, if it's available in your country.
* If you would like your item to be tracked the entire way, please convo me and we can determine the best method of shipment. This will be more costly than the standard USPS shipping method listed. USPS tracking numbers will only be tracked within the US and up to the point that it leaves the US, not beyond.
* Depending on customs and postal delivery services in your area, it can take several weeks for a package to be delivered. If you would like to expedite this delivery, contact me for UPS or Fedex options and additional costs.

For international customers: USPS tracking numbers will only be tracked within the US and up to the point that it leaves the US, not beyond. If you want your package to be tracked the entire way, please convo me to determine best options (UPS or Fedex) and additional charges.

Once the item has been shipped, you will receive a delivery confirmation number (applicable to US orders only). You can track your package at http://www.usps.com, http://www.fedex.com or http://www.ups.com, depending on the method of shipment. You can also check through etsy under your Purchases Page: hover over "Your Account", select "Purchases & Reviews" and select "Track Package" to the right of your respective purchase.

Please note that I have the same tools available to you once the package has left my hands, so I will not be able to provide a different answer. It is the customer's responsibility to track the package and contact the shipping company if there is an issue. If there is a delay or the package has not arrived, please contact USPS directly to determine if there are any issues (https://www.usps.com/customer-service/customer-service.htm).

JSWMetalWorks is NOT responsible for items that are not insured and will not send out replacements.

District of Columbia residents will be charged an additional 5.75% sales tax.

Please make payments within 24 hours of your purchase. After that time, all sales are considered final. Cancellation fees may apply.

Returns & exchanges

Contact me directly via convo if you have any issues with the item(s). Refunds and exchanges are handled on a case-by-case basis and I must be contacted within 5 business days of receiving your purchase. Item(s) to be refunded must be postmarked within 7 calendar days from date when it has been agreed upon to have the item(s) returned.

Refunds are issued only on the value of the item(s) being returned, not the original shipping.

Refunds on returned items will be issued immediately upon receipt. Items must be returned in the original packaging (i.e., gift box or bag) and undamaged. Return shipping charges are the responsibility of the customer and it is recommended that a tracking number be provided. For larger ticket items, insurance is also advised. JSWMetalWorks is not responsible for lost, damaged or misdelivered packages.

Additional policies

Care for your JSWMetalWorks jewelry:
With all base metal and fine metals, tarnishing can occur due to environmental factors (i.e, moisture, sea air, pollution), natural oils on your skin, as well as the pH of your skin and any creams/oils/perfumes/make-up used.

Here are a few tips to minimize tarnishing:
* Keep jewelry as dry as possible when not in use - store them in airtight container or bag.
* Wipe jewelry after wearing and before storing with a soft, absorbent cloth.
* Periodically clean with appropriate metal cleaner/cloth.
* Avoid wearing in water.

Feedback:
Please contact me if there are any issues with your order. I strive for 100% satisfaction and will do everything I can to make sure you are happy with your purchase and a 5 star rating is left.

Made to Order Custom Collars:
Please allow up to 2 weeks for production of these pieces. As with all custom requests, payment is non-refundable once production of the piece has been started.

Custom Requests:
***NOTE: custom requests are very limited at this time due to logistics from our move. Please don't hesitate to ask, however be advised that at this time, I have some limitations. ***
Custom orders are encouraged! Please convo me with your ideas and I will generate a quote for you. This fee will be requested to be paid upfront and will be non-refundable. The turnaround time in producing your custom piece will depend on the items I have in stock and you will be informed of this promptly.

Wholesale and Consignment:
Will be considered on an individual basis.

Contact:
Convo via etsy is the best and only way to contact me.

Receipts:
These are no longer included in the packages I send out in order to be more environmentally friendly. If you would like a copy of the receipt, you can print it by going to your purchases (Your Account > Purchases > View Receipt > Print Order). If you require a receipt included in the package for customs purposes, please add as note to seller.

Care for your JSWMetalWorks jewelry:
With all base metal and fine metals, tarnishing can occur due to environmental factors (i.e, moisture, sea air, pollution), natural oils on your skin, as well as the pH of your skin and any creams/oils/perfumes/make-up used.

Here are a few tips to minimize tarnishing:
* Keep jewelry as dry as possible when not in use - store them in airtight container or bag.
* Wipe jewelry after wearing and before storing with a soft, absorbent cloth.
* Periodically clean with appropriate metal cleaner/cloth.
* Avoid wearing in water.

Feedback:
Please contact me if there are any issues with your order. I strive for 100% satisfaction and will do everything I can to make sure you are happy with your purchase and a 5 star rating is left.

Made to Order Custom Collars:
Please allow up to 2 weeks for production of these pieces. As with all custom requests, payment is non-refundable once production of the piece has been started.

Custom Requests:
***NOTE: custom requests are very limited at this time due to logistics from our move. Please don't hesitate to ask, however be advised that at this time, I have some limitations. ***
Custom orders are encouraged! Please convo me with your ideas and I will generate a quote for you. This fee will be requested to be paid upfront and will be non-refundable. The turnaround time in producing your custom piece will depend on the items I have in stock and you will be informed of this promptly.

Wholesale and Consignment:
Will be considered on an individual basis.

Contact:
Convo via etsy is the best and only way to contact me.

Receipts:
These are no longer included in the packages I send out in order to be more environmentally friendly. If you would like a copy of the receipt, you can print it by going to your purchases (Your Account > Purchases > View Receipt > Print Order). If you require a receipt included in the package for customs purposes, please add as note to seller.