Monthly Archives: October 2018

Omnichannel Contact Center Solution is the Future

The world is moving faster to the technological advancement. These technological advancements have made our lives simpler and faster. That’s the reason today’s consumers need fast response in one go. They are more impatient and need faster support services. This has increased challenges for customer care and support center. However, these issues can be resolved with the omnichannel contact center solution. The amazing range of features made it loved by consumers as well as users. It has been predicted by the industry leaders that the omnichannel call center solution is the future. Let us share the top reasons for the popularity of this solution:

Single software to provide complete customer support

The omnichannel contact center software is all in one solution for any small to big call center or customer support center.Read More

The Philippines is renowned for many things and one of the things that make the Philippines renowned is the call centers. These call centers in the Philippines run 365*24*7 to provide support and customer care services to the global customers. As per the stats a majority of these call centers use VICIDial solution along with some expert VICIDial customization. The VICIDial is a nice call center solution. However, it is an open source and that’s why there are some limitations. The call centers in the Philippines which have to be up and running even during the odd whether has to use more reliable and robust contact center solution.

The contact center solution Philippines is specially designed to meet the need of the call centers in the Philippines. It has all features to run blended calling campaigns as well as it automates certain task so the agents of the call center can focus more on the productive tasks which needs their skills as an agent.Read More

Top 3 Reasons You Should Opt for vTiger Customization from Expert vTiger Developers

Built on Linux Apache MySQL (PHP) LAMP, vTiger can be regarded as one of the best CRM software that has excellent built-in solutions. These solutions range from email marketing to activity and project management. It acts as a one-stop solution management for most enterprises in the world. The vTiger CRM software is an open-source and ideal for all kinds of enterprises. It is extremely flexible and can be customized according to the specific needs of your business through the vTiger customization process. With this CRM, you can manage enterprise activities related to inventory that include sales force and marketing automation, customer service, procurement and customer support. The tools and add-ons will help you in enhancing the productivity of your enterprise. It is the modular structure of this CRM software solution that enables you to customize the module development according to your business requirement. Here are the top 3 reasons that prove why you should get vTiger customization from an expert:

Unique solution

There are many companies out there that do not want to go with the one-size-fits-all solution. Read More

A lot of changes were seen in the field of call center software and customer experience in the year 2017. Virtual agents and cloud communications were on the front line of everyone’s minds, and social media became more important than ever. Talking about 2018, this year is shaping up to be the year of deliberate thinking, increasing intentional social media conversations, better analytics, and new ways to involve artificial intelligence.

I would like to share a list of the most influential trends that have affected the call center software and their technologies in recent years:

High-end contact center analytics:

The days where one had to rely on administrative skills and know-how to get the best out of a call center agent is gone. Read More

WebRTC Web Phone for Managers and C-level Executives

WebRTC is one of the best VoIP technologies to develop amazing solutions to strengthen communication and collaboration. There are many different unified communication systems that can be built on top of the WebRTC such as, WebRTC Client, Web Phone, etc. In this article, we will talk about the most popular WebRTC solution, namely, web phone.

The web phone uses browser technology to initiate, conduct and tear down the calls and conferences. The experts perform WebRTC development to build a feature rich web phone that supports voice and video call, chat and file share feature. This WebRTC based web phone can be used for the staff members, call center agents, etc. Read More