FAQ for Smart Watch and Wristband
1. Q: I can’t charge my watch / bracelet and it doesn’t power on, what should I do?
A: If this is the first time you’ve charged your watch / bracelet, please use the adapter to power it, charge it for more than 3 hours, then press the button to start it;
If you have not used the watch / bracelet for a long time without charging it, the battery would have opened the UVP function. In this situation, you need to activate the battery before using. (You can go to the phone repair shop to activate the battery).

2. Q: Why can’t I connect with Bluetooth?
A: 1. If the phone's Bluetooth version is lower than the watch's / bracelet’s, they will
not be able to pair;
2. If the phone's Bluetooth version is equal to or higher than the watch's / bracelet’s, but is initially unable to pair, then you need to clear the Bluetooth connection history on the phone, scan and re-connect again.

3. Q: The watch / bracelet icon shows that it has paired over Bluetooth, however the APP cannot sync data. How do I resolve this?
A: Generally it is caused by the Bluetooth of the phone. Please close the APP first, restart the Bluetooth connection and re-pair the two devices. If the above step does not work, please restart your phone and try to pair the devices again.

4. Q: Why does my watch / bracelet frequently lose connection with my phone?
A: Please check if your phone or other security software has set the APP as a trusted APP or not. This is required to pair the two devices. If it hasn’t, please set it as trusted APP and try again.

5. Q: Why am I unable to connect with the APP?
A: Please making sure the OS of your phone is within the range that the smart watch / bracelet supports.

Get these Essentials for Your Product

FAQ for Xiaomi Huami AMAZFIT Bip Lite Version Smart Watch

Why does the pedometer not count steps when I have already started walking?

To reduce errors, smart watch usually sets an initial value of 10, it will count steps when we walk more than 10 steps. The APP will show the real walking steps and start counting from step 10.

What functions can be used when Bluetooth is off?

Usually pedometer, sleep monitor, alarm and heart rate monitor still can be used without connecting to Bluetooth. Calling reminder, remote camera, find phone need Bluetooth connection.

What application is used when connecting to a smart phone?

The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you get the item.

Can other watch interfaces be downloaded on the smart watch?

Other watch interfaces or themes cannot be downloaded, it only supports its own interfaces. Long press the watch's screen to switch interface.

What can I do if Bluetooth cannot connect?

1. Make sure your phone Bluetooth and operative system are within the range that the smart watch supports;

2. Check the phone Bluetooth connection recording, clear it if there are too many recordings, then reconnect it;

3. Check whether the smart watch has enough battery, put it as close as possible to the phone, less than 10 meters.

What type of battery is normally used in smart watches? Is it rechargeable or not?

The smart watch comes with built-in lithium ion battery which is rechargeable.

Why my new device cannot boot or start up properly?

Please charge your new device for at least 10 minutes or more before the first usage, this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.

How to switch languages? Can some other language package be downloaded?

You can switch the language in the "settings", other language packs cannot be downloaded because it only supports the configured languages.

Pros:Fast Shipping, best price. Amazfit Bip Bit Pace Lite International English Version. Overall, Great Product for its priceCons:Poor packaging. Damaged on the way to me. it is Amazfit Bip Bit Pace Lite International English Version

Feb 20,2018

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Price

Ease of Use

Build Quality

Usefulness

Overall Rating

Luma

Very good product

Pros:I have initially purchased Samsung Gear 2 Pro and returned it after week, the watch did not last even a day on full charge. The Amazfit Bip lasts at least 14 days on full charge, and this is with about 1 hour a day on GPS. I like the watchface readability in daylight/sunlight. In fact, the more sun the better. Simple to use, menus are easy to learn. Good connectivity with the MiFit app and optional Notify & Fitness. The original MiFit app improved noticeably since I used it first with MiBand 2 year and half ago. GPS locks in about 30 seconds and seems to be pretty accurate. Light and comfortable to wear 24 hrs a day.Cons:I wish the optional watchfaces were easier to install, and not just only one apart from the ones preinstalled on the watch. The communication integration with cellphone is rather limited, but it is fine with me, the only notification I use is when receiving the call. When going to menus, there is message \"A new message is received...\" not sure how to get rid of this.

Pros:Very useful in general - lightwight, cool design - watch face can be changed, loads of built in design options - measures heart rate, burnt calories, daily steps - Mi Fit app is compatible with Google Fit - huge battery power (20-30 days)Cons:the current firmware (0.1.0.86) is only working if your phone language is set to English. This is an issue widely reported on gadget forums.

Pros:In my opinion, these are the best smartwatches in terms of price performance. What is important for me - a very long battery life - almost 40 days.Amazing. I bought more pieces for myself and my friends. Everything works as I expected.Cons:None.

Pros:This truly International Version , battery life is amazing up to 30 days , display is good , gps accurate , best value per performance , strap is very good quality , for 60 bucks totally not regretted

Shipping & Payment

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0.52%

23.78%

69.62%

5.87%

25.63

Spain, United Kingdom, Italy, Germany, France & Portugal

1.58%

35.8%

56.84%

5.57%

26.39

Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic

5.59%

24.44%

55.84%

13.00%

27

Russia

0%

0.04%

64.94%

30.02%

39.53

Japan, Korea

0%

21.30%

68.80%

9.66%

23

Brazil

0%

0%

23.91%

72.09%

38.6

Turkey

0.06%

61.80%

37.68%

0.45%

23.52

Thailand, Singapore & Malaysia

0%

18.38%

54.27%

25.34%

19.03

Other countries

0.7%

38.79%

47.94%

8.56%

23.57

Priority Line

United States

0.43%

33.18%

65.07%

0.5%

16.43

Spain, United Kingdom, Italy, Germany, France & Portugal

2.55%

18.21%

35.65%

34.27%

26.31

Russia

0%

0%

32.6%

65.4%

36.07

Brazil

0%

0.26%

41.22%

58.17%

36.67

Turkey

0.1%

51.37%

47%

0.47%

14.47

Australia

7.67%

86.60%

5.68%

0%

11

Korea

35.54%

44.45%

19.32%

0%

11.65

Japan

95.80%

2.09%

0%

0%

6.84

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8.45

Other countries

22.33%

30.8%

27.62%

17.64%

18.65

Expedited Shipping

ALL countries(EMS)

3.8%

46.8%

26%

15%

14.8

ALL countries(DHL)

65.8%

25.75%

3.86%

0.37%

6.72

GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Note:The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Payment

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For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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