1) Confer with customers by telephone or in person in order to provide information about our storage, repacking and transportation services, to take orders or cancel accounts, or to obtain details or complaints.

2) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

3) Check to ensure that appropriate changes were made to resolve clients' problems.

4) Contact clients in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.