Privacy Policy and Terms & Conditions

Privacy & Data Protection

We know that you care about your personal data and how it is used, and we want you to trust that Anne Roberts Hair & Beauty and Anne Roberts Aesthetics (Anne Roberts Oxton Ltd) uses your personal data carefully. Our Privacy Policy will help you understand what personal data we collect, why we collect it and what we do with it.

In summary:

We collect certain information from our customers. For example, holding your contact information allows us to remind you about your appointments and alert you about our special offers. Some treatments will require that we are aware of your medical history. However, providing these details is not a prerequisite for receiving treatments and you will always have the right to withdraw your consent to all or any communications from us – just let us know.

We may also collect photos to record certain stages of treatments you have had and, with your agreement, use them in anonymous marketing in our printed publications, promotional materials and website. Again, you do not need to give consent to these marketing activities as a condition of receiving treatment and you have the right to withdraw your consent at any time – just let us know.

Some treatments require that you are at least 18 years of age and we may ask you to provide proof of age before treatment can commence. In that case we may record what proof-of-age document we had sight of.

Please be assured that your personal information is held securely and accessed only by the staff that provide your treatments. We do not generally share your personal data with third parties – the exceptions are our credit/debit card validation services and our IT software/support services, but we do not share your personal data with anyone else for marketing purposes. You may also ask at any time to see what information we hold about you and/or request that it be corrected or deleted (subject to your chosen treatments, legal constraints etc) – again, just let us know.

Please read our full privacy policy for more details and speak to a member of staff if you have any concerns or further queries.

Terms of UseBy using the Anne Roberts Hair & Beauty & Anne Roberts Aesthetics websites, you agree to the following terms and conditions of use:

You use these websites at your own risk. Anne Roberts Oxton Ltd will not be held responsible for any issues that arise, directly or indirectly, from the use of our website. No information contained within the Anne Roberts Hair & Beauty and Anne Roberts Aesthetics websites shall constitute a contract with any user. All information is for reference only and may be changed at any time without notice.

Anne Roberts Hair & Beauty and Anne Roberts Aesthetics shall not be liable for any losses or damages arising from the use of information on their websites. Use at your own risk.We may link to other websites that we deem useful or relevant. We are not responsible for the content of these third-party websites and shall not be held liable for any issues that occur on linked sites.

We do not take any responsibility for data loss or damage to software or computer systems as a result of downloading material from the Anne Roberts Hair & Beauty and Anne Roberts Aesthetics websites. This term applies even if we have been advised that such damage may occur.These terms apply regardless of device used to access the Anne Roberts Hair & Beauty and Anne Roberts Aesthetics websites. Anne Roberts Oxton Ltd reserve the right to alter these terms at any time, without warning, as we see fit.

EnquiriesIf you have any questions regarding our Privacy Policy or Terms of Use, you can email us at [email protected] We endeavour to respond to all enquiries as quickly as possible.

Your ConsentWe will actively seek your consent to use the details you provide to the salon as set out in our Privacy Policy. Clients may contact us to amend/update their information at [email protected] If clients give information about another person, it is the client’s responsibility to ensure that they have given their consent to the use of their information as set out in our Privacy Policy.

Anne Roberts Oxton Gift Voucher Terms & Conditions

Anne Roberts Gift Vouchers are available for any amount and for any of our treatments, gifts or Clarins products. They can be purchased at reception or over the phone/mail order as long as you have a valid UK credit or debit card. Purchasers from overseas (without a registered, UK address, credit card) can pay via PayPal.

Vouchers are are valid for 6 months from the date of purchase, are non-refundable, and cannot be replaced if lost or stolen. Damaged vouchers can only be redeemed if the serial number is clearly visible.

The voucher must be presented at the time of paying for a service or product and cannot be redeemed in whole or part in cash nor may it be used in conjunction with any other offer. Please hand in your voucher when checking in at reception for a treatment or when purchasing gifts or products.

Please note that:

Anne Roberts Gift Vouchers cannot be purchased for treatments or services offered by any of our partners.

We require 24 hours’ notice of cancellation of appointment; if a formal cancellation is not received, the voucher will become invalid for further use.

TERMS OF USE OF ANNE ROBERTS OXTON GIFT VOUCHERS

Anne Roberts Oxton reserves the right to update and change the terms and conditions of our Anne Roberts gift vouchers at any time. This does not affect your legal rights. Use of your Anne Roberts Oxton Gift Voucher constitutes acceptance of our Terms and Conditions and we therefore recommend you read them carefully. Anne Roberts Oxton Gift Vouchers remain the property of Anne Roberts who maintains the right to cancel the voucher in situations where it is deemed necessary to do so. The gift voucher balance cannot be exchanged for cash or redeemed against the purchase of another voucher.

Validity

Your Anne Roberts Gift Voucher is valid for a period of 6 months from the date of purchase, after which any remaining balance will be null & void and the voucher will become invalid and no longer available for use.

Lost/ Stolen/ Damaged

In cases where your Anne Roberts Gift Voucher is lost or stolen, Anne Roberts Oxton is unable to replace or reimburse the balance orremaining balance on a card. Anne Roberts Oxton cannot be held responsible for any balance lost on an Anne Roberts Gift Voucher as a result of theft or fraud.

Should you return product(s) purchased using an Anne Roberts Gift Voucher for an exchange of a lesser value, any refund amount due will be credited to the original method of payment. A new Gift Voucher will be issued to you with the refund amount applied. If a partial refund is made for any purchase using an Anne Roberts Gift Voucher and another method of payment, then any refund amount owing will be credited to the Anne Roberts Gift Voucher in the first instance.

Governing Law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.