Troubleshooting Guide

Many problems can be prevented and solved with regular cleaning and service. Poor burn quality typically originates from inadequate maintenance. It’s imperative to remove ash buildup/clinkers from your stove system to maintain proper airflow and component function. With any problem, the first step should be a thorough stove cleaning.

The diversity in stove systems makes it impossible to cover all causes or solutions here. Our table is intended as a guideline to identify and troubleshoot common problems. Always refer your stove’s manual for specific instructions. Contact a certified stove technician for professional service.

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About New England Wood Pellet

New England Wood Pellet was founded in Acton, MA in 1992; moved to New Hampshire in 1995; and built our flagship facility site in Jaffrey, NH in 1999. The Jaffrey manufacturing plant has undergone repeated upgrades in manufacturing processes and capacity..