feedback – Inside BlackBerry for Business Bloghttp://bizblog.blackberry.com
Sat, 10 Dec 2016 02:59:02 +0000enhourly1http://wordpress.com/http://0.gravatar.com/blavatar/20ac8e1f171f33d226baa862f286c029?s=96&d=http%3A%2F%2Fs2.wp.com%2Fi%2Fbuttonw-com.pngfeedback – Inside BlackBerry for Business Bloghttp://bizblog.blackberry.com
Tell Us What You Think: Share Your Feedback on BlackBerry Helphttp://bizblog.blackberry.com/2016/06/tell-us-what-you-think-share-your-feedback-on-blackberry-help/
http://bizblog.blackberry.com/2016/06/tell-us-what-you-think-share-your-feedback-on-blackberry-help/#respondThu, 09 Jun 2016 16:19:19 +0000http://bizblog.blackberry.com/?p=18762/ Read More]]>Did you know that at the bottom of every topic that you find in help.blackberry.com there is an opportunity for you to provide feedback?

This is what it looks like:

When you click either of the options, a text field opens that allows you to enter comments on the topic or on the documentation as a whole.

The BlackBerry Enterprise Documentation team reads every comment and uses the feedback to improve the documentation suites. We can’t respond to every piece of feedback that you leave, but we do read and value every comment.

Go to help.blackberry.com and try it today! Watch this blog for more tips, tricks and updates on documentation in help.blackberry.com!

]]>http://bizblog.blackberry.com/2016/06/tell-us-what-you-think-share-your-feedback-on-blackberry-help/feed/0suggestionbox-tncolinfullertonsuggestionbox-tndid-this-helphow-can-we-improveEarly Reviews: What You’ve Been Saying about BlackBerry 10http://bizblog.blackberry.com/2013/02/blackberry-10-comments/
http://bizblog.blackberry.com/2013/02/blackberry-10-comments/#respondMon, 25 Feb 2013 14:24:01 +0000http://bizblog.blackberry.com/?p=10182/ Read More]]>We’ve had an exhilarating few weeks at BlackBerry and we couldn’t be happier that our customers are finally getting the chance to get their hands on the new BlackBerry Z10 smartphone. We’ve been seeing a lot of great feedback on Twitter and LinkedIn from our business customers, and we are excited to share some of it with you today.

Our LinkedIn Group and LinkedIn Products Page have been abuzz with BlackBerry enthusiasts who rely on BlackBerry to provide solid business devices, and have been waiting to get their hands on the new BlackBerry Z10. Kris Ninnim, Owner and Operator at CK-OMS, writes:

Will Robertson, Product and Services Development Specialist at Bell also provided his positive initial impression:

We’ve also seen some great feedback on Twitter from our @BlackBerry4Biz followers:

]]>http://bizblog.blackberry.com/2013/02/blackberry-10-comments/feed/0lukereim1kris_nwill_robertsonEarly Reviews of BlackBerry Enterprise Service 10: Hear What’s Being Saidhttp://bizblog.blackberry.com/2013/02/blackberry-enterprise-service-10-reviews/
http://bizblog.blackberry.com/2013/02/blackberry-enterprise-service-10-reviews/#respondWed, 13 Feb 2013 20:17:37 +0000http://bizblog.blackberry.com/?p=10082/ Read More]]>It’s been just over two weeks since the launch of BlackBerry Enterprise Service 10 (BES 10). However, we’ve already been enjoying some great feedback from enterprise customers, both on Twitter and LinkedIn. When you’re considering an enterprise mobility management solution for your business, it’s important to explore the experiences of your peers. We’ve put together a few pieces of feedback that we’ve seen so far when it comes to BlackBerry Enterprise Service 10.

On Twitter, BlackBerry Enterprise Service 10 has been welcomed with eager anticipation from the day it was announced:

BlackBerry Enterprise Service 10 is out today. The server is free to download and can admin iOS and Android devices too. Pretty impressive.

To learn more about how BlackBerry Enterprise Service 10 can help your business with management, productivity, and secure interaction with corporate data, check out our interview with Jeff Holleran, Senior Director of Enterprise Product Management at BlackBerry:

Who’s got your back when it comes to providing the expert guidance and instruction needed to make it in today’s hyper-competitive business atmosphere? If you haven’t worked with a mentor before, you’re missing out on a golden opportunity to drive your business’s growth and development faster than you’ll be able to on your own. Check out the following five steps on how to find and keep good business mentors in order to increase your odds of success:

Step #1 – Consider your unique needs

When it comes to finding and keeping a good business mentor, the absolute best thing you can do is to spend some time brainstorming your unique business challenges, as well as how exactly you envision a mentor assisting you with these issues. Simply starting out “willy nilly” and taking the first potential mentor that crosses your path does a disservice to you both – not only will you miss out on valuable growth opportunities, your mentor won’t be as committed to your success.

The Business Role Model, who has achieved the specific type of business success you want and can provide you with tactical and strategic advice.

The Elder Guide, whose years of industry experience allow him to provide broad oversight and recommendations based on general business theory.

The Accountability Partner, who can help to keep you on track with your stated goals and deadlines.

Each of these mentor types is important, but it’s up to you to determine which kind of advisor will suit your needs best, based on your unique personality and business challenges.

Step #2 – Set specific mentorship goals

Now that you have an idea of the role you want your business mentor to play in your organization, it’s time to set some specific goals. Doing so will ensure you get the most out of your partnership by framing out certain milestones and deliverables that let you know you’re receiving tangible value from your mentor.

This might seem like an excessive amount of planning, but the reality is that narrowing down your expectations and goals at this point will go a long way towards helping to approach and select the best possible mentor for your organization.

Step #3 – Pursue ideal mentor candidates

Once you have a clear vision about what you expect to receive from your business mentor, it’s time to go out and find this person!

Mentors can come from a wide variety of situations, so don’t limit your search at this point! Consider any of the following sources when identifying potential mentors:

The key to approaching these people is to be clear about your intentions. Obviously, be polite and professional in your interactions – especially in the crucial “getting to know you” period – but don’t be afraid to be upfront about your desire to find a suitable mentor. Doing so will ensure that any mentorship relationships you do enter into get off on the right foot, with a mutual understanding and respect.

Step #4 – Demonstrate your value

If you decide to go the SCORE route or participate in mentorship-driven programs, you won’t need to worry about convincing a potential mentor to fill this role for you.

However, if you’re taking any other approach to finding business advisors, you may need to do some “wooing.” Keep in mind that asking someone to fill a mentorship role for your team requires a certain amount of investment on his part. As a part of your relationship, your mentor will be giving up his time and his industry expertise – and you’ve got to prove that you’re worthy of receiving these benefits!

To do this, try to uncover exactly how the mentor will benefit from your relationship. Will he benefit from an in-depth look into a growing market or industry? Will you offer recognition once your company “hits it big”? Are you thinking of giving up an equity stake to secure the best possible mentors?

As with any good sales process, know what your customer (in this case, your potential mentor) wants from the arrangement, as well as how your offer provides these benefits, to increase your chances of landing a valuable partnership.

Step #5 – “Manage” your mentor appropriately

The final piece in the mentorship puzzle is learning to “manage” your mentors appropriately. While it’s true that these professionals are doing you a favor by dedicating their time and wisdom to you, it’s also true that you’re both wasting time if the partnership winds up not being a good fit!

For this reason, it’s important to put the following procedures into place early on in your relationship to ensure that your mentor is appropriately managed:

Set and stick to a schedule of meetings and deliverables. Holding each other accountable to a set schedule will ensure that both parties continue to benefit from the mentorship arrangement.

Provide feedback about what’s working and what isn’t. Don’t waste your mentor’s time by letting problems go unaddressed. Instead, provide feedback in a positive, encouraging manner to keep things on track.

Terminate relationships when appropriate. Not every mentorship arrangement will work out perfectly. If you find yourself in this situation, politely thank your mentor for all of his efforts and suggest terminating the arrangement so that you can both focus on other priorities.

Have you ever worked with a business mentor before? If so, share your tips on finding, partnering with and ultimately managing your advisors in the comments section below!

I recently spoke with several small business owners and entrepreneurs at the Top 100 SMB Influencers event in New York City, and one consistent theme that emerged from these conversations was how successful businesses use various forms of direct customer feedback to improve their services and products. Social media and Customer Relationship Management (CRM) provide a platform for consistent and direct engagement between businesses and their customers and prospects. Research In Motion Limited (RIM®) also embraces customer and developer feedback tools.

If you’re not already aware, the BlackBerry® Beta Zone represents one of our flagship communities for providing feedback on new products and solutions. An example can be found in the BlackBerry® Mobile Conferencing app, which has brought integration and enablement for BlackBerry® smartphones to manage conference calls and bridge information. Mobile Conferencing was introduced to the BlackBerry Beta Zone on April 8th, 2011; launched on BlackBerry App World™ storefront on June 3rd,2011 and updated on August 11th, 2011. User feedback played a significant role in product development for this app.

First, the BlackBerry Mobile Conferencing app was designed with an understanding that we as business teams are constantly hosting or joining conference calls, often using BlackBerry smartphones on the go or from a home office. Mobile Conferencing was the answer to the issue of having to both record and input conference information on a regular basis.

A significant amount of feedback was obtained through the BlackBerry Beta Zone from users of this app; one user in particular had concerns over the amount of conference profiles available (the original being 5), and voiced this within the community. Additionally, there were requests to improve the conference information detection algorithms to better automatically pull the information from meeting invites. The Beta Zone community managers then provided this feedback to the product development team, who increased the functionality of the app to include 10 profiles and enhanced the detection algorithms in the recent update. These are just a few examples of how forum posts by users, practically engaged with a solution, were communicated back to RIM and then included in a product update.

During some of my social community management activities over the past few months, I’ve been seeking feedback and ideas, as well as having some great conversations with BlackBerry users and business owners who face unique challenges in their daily work. Over on our BlackBerry® for Business discussion group on LinkedIn® , we’ve had discussions about features, apps, accessory wish lists, general feedback, touch screens vs. physical keyboards, and many more. It’s truly been great to see how BlackBerry solutions are being used in everyday life and work, as well as to connect directly with customers and provide an avenue for real discussion.

Where can customers provide feedback on BlackBerry products and solutions?

Now that the BlackBerry® PlayBook™ tablet is being used in a wide variety of industries by a range of various professionals, I thought it would be prudent to throw a spotlight on one of the more interesting communities involved with the product, as well as how you can get involved and provide feedback. I had the pleasure of speaking with John H., a member of the Beta Programs team at Research In Motion® (RIM®). Check out the conversation below!

Hi John, can you give us a quick introduction to what you do at RIM?

Sure, Luke. RIM’s Beta team operates programs for new software through the BlackBerry® Beta Zone. My colleagues and I are members of the beta team and are specifically interested in the BlackBerry® Tablet OS; what people think of it, how they use it, what they’d change, and what they love about it. It is essential to our job to make sure the voice of our customers is represented internally.

So what is the “Global BlackBerry PlayBook Tablet Community”?

The community is open to anyone in BlackBerry Beta Zone and is an open forum for discussions about the BlackBerry PlayBook tablet and the BlackBerry Tablet OS.

How does RIM work with the members?

We’re in the discussion boards every day reading what people are sharing with us. Also, after every new software release, we capture the feedback of users through a survey once they’ve upgraded. Because we develop these devices for our customers, as I mentioned previously, it’s very important to us to have a solid understanding of their needs, thoughts, and requests.

Where does feedback go after it’s provided by the community?

My team is very close to stakeholders and product owners at the company who coordinate the product development process. We then use this information to contribute to building and developing top notch mobile technology. All of the feedback is important to us, and we’re always looking for important trends, which is why it is important for users to weigh in with their thoughts on hot topics in BlackBerry Beta Zone.

How can individuals get involved?

The process is simple – BlackBerry Beta Zone is free and easy to join. After signing up or logging in, they can look for the Global BlackBerry PlayBook Tablet Community in the “Eligible Programs” area as displayed in the image below. They can then hop into the discussion boards and let us know what they think. It’s our promise that posts and opinions are read, and we often respond with our own thoughts and interactions.

Thanks for your time John! It sounds like a great opportunity to become involved in the future of the BlackBerry PlayBook tablet.

We definitely have an exciting opportunity here to shape the future – we’re looking forward to everyone’s thoughts!