I am setting up my first installation of SW. In the email setup, I choose my helpdesk@domain.com address as this is what is currently used and the users know it. It want's to import the email, but I do not want to. I only want to try this as a trial run and still continue to use our current system side by side with Spiceworks. But if it is simpler and we like it, we may start using it full time. We don't want to alert the users of any change.

I would setup a new mailbox for testing and create a rule on the current email's mailbox to forward messages to the temporary one too.

Once you decide to change to Spiceworks, and you will :), you can change the inbox it will use. Just be aware that anything in the inbox at the time of switching will get imported, so you'll want to be sure that's clear so you don't get old issues

1 Reply

I would setup a new mailbox for testing and create a rule on the current email's mailbox to forward messages to the temporary one too.

Once you decide to change to Spiceworks, and you will :), you can change the inbox it will use. Just be aware that anything in the inbox at the time of switching will get imported, so you'll want to be sure that's clear so you don't get old issues

0

This discussion has been inactive for over a year.

You may get a better answer to your question by starting a new discussion.