O2’s customer service staff hailed for their good humour during outage

Subscribe to our daily newsletter

An example of the exchanges on Twitter between the O2 account and its customers (Twitter)

If you thought you had a tough day at work on Thursday, spare a thought for the poor souls responsible for running the O2 Twitter account.

The telecoms company was under fire from all angles after an outage saw millions of customers left without data access, but its social media managers were praised for their stoicism in the face of the bombardment.

Super important. If anyone is speaking to @O2 today, please remember that the people at the end of the phone aren't at fault. I've worked in call centres and the occasional abuse you receive on the phone is really hard to leave at the door when you go home. #o2down#o2outagehttps://t.co/hmXht12IXd

Absolute quality from the @O2 social teams today. In the face of sheer vitriol, they’ve been professional and good natured all day. Bravo. A lesson for all big companies #o2downpic.twitter.com/NaOfNJplSP