Telecom Ministry to launch platform to take direct customer feedback on call drops

India’s Telecom Ministry is considering making a platform that will take direct feedback from people on call drops to gauge the situation and take necessary steps accordingly. The move follows the launch of “Twitter Seva” by the minister on the social media network to address complaints and concerns of users of telecom and postal services.

Currently, the complaints lodged through Twitter Sewa by users are made available to the ministry officials and they categorise these complaints as immediate, mid-term and long-term complaints. The service allows the telecom department to respond in real-time to complaints, assign it to relevant officers, assign criticality and track the complaints.

The new full-fledged standalone feedback platform will be ready in the next one month, according to Telecom Minister Manoj Sinha, who recently warned operators of action, including penalty, for call drops.

Sinha, while announcing the platform during a recent event in national capital, said that call drops “should be wiped out from the country.” “Consumers are of paramount importance. They should not be affected,” the minister added.

Call drops figures among the top customer issues with telcos in several Indian cities. Indian telecom operators have been lambasted heavily regularly on the issue of call drops.

Earlier this week, the Minister met telecom operators to gauge the progress made under the 100-day action plan on call drops. Telcos had committed to set up 60,000 base stations as part of this action plan, and one lakh base stations over a one year period.

Sinha expressed satisfaction at the progress made by companies in installing base stations for improving connectivity. COAI, the telecom industry body of GSM operators, had said the industry had set up about 129,101 BTS, doubling the target of 60,000, in four months. The telecom industry had committed Rs 12,000 crore for adding more cell sites.

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6 Comments on "Telecom Ministry to launch platform to take direct customer feedback on call drops"

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Colonel Zaysen

November 6, 2016 5:30 pm 5:30 PM

My problem with my primary 2G MTNL Dolphin # started in Middle of June 2016. Due to radiation norms or from bribes from AVOID signals were reduced from 3 towers from British Era MTNL BTS Exchange of Karol Bagh New Delhi in Central Delhi. Because of this almost Zero Signal in one Room. I have complained 100 times via Twitter to MTNL GSM WSS nothing done even though BTS Engineer came & nothing can be done. An important SMS was to come on 02-11-2016, which was stuck in switch and when i took the phone to another room it was… Read more »

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Abishek Naagendra

November 5, 2016 8:23 pm 8:23 PM

This dept is just wasting money on useless stuff. They just published an app for speed test. Both the results of this app and Ookla speedtest are comparable. And I wonder how the TRAI speed test app is useful. It’ll be useful if its transparent with the speed test results of other customers ( Not publishing their contact details). And most customers don’t have any time to provide feedback to that app. And some people don’t have enough space to download such bloat ware. And still most people have basic mobiles only. And even in that, some use windows, blackberry… Read more »

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Sudhakar

November 6, 2016 7:53 am 7:53 AM

Using basic mobiles is a foolish reason. You are talking as if 16 GB / 32 GB internal memory phone costs above Rs.30000 in all the companies. Enquire about that and then post here.

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Abishek Naagendra

November 6, 2016 6:53 pm 6:53 PM

I’m talking about statistics man. I’m not talking about decisions. Smartphones haven’t even penetrated 20% of the total mobile adoption in India.