Workaround

The recommended resolution and workaround is to upload an unlocked version of the PDF into Jive. You will likely need to either regenerate the PDF without password protection, or you can use third party tools to remove PDF passwords and restrictions.

After this is done, you should then see the document's properties as such:

Next Steps

If you are continuing to see document conversion errors and you have confirmed that your PDF is not locked then there may be an issue with the document conversion service. Please contact Jive Support by filing a new support case if this happens.