“THE MILLION DOLLAR GREETING Is ‘the real deal’ for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed to delivering consistently excellent service. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it down—a remarkable achievement for a business book. I loved it.”—Robin Smith, Chairman, Publishers Clearing House

THE MILLION DOLLAR GREETING:

Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace

by Dan Sachs with Janet Scott

September 2018Apollo Publishers$24.99 HardcoverISBN: 9781948062145

Hospitality guru Dan Sachs interviews business leaders at highly successful companies nationwide to reveal their proven, but little-known practices for high profit and employee loyalty and what practices are critical for all businesses to implement today.

The Dollars and Sense of Great Customer Service.

Veteran hospitality expert Dan Sachs uncovers the success secrets top business leaders use to deliver extraordinary customer service creating higher profits, brand loyalty, and a vibrant workplace, and shows entrepreneurs and businesses how to use those same strategies to dominate their competitors.

In THE MILLION DOLLAR GREETING: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace [September 4, 2018/Apollo Publishers/Hardcover/$24.99] veteran hospitality expert Dan Sachs (with Janet Scott) reveals the 5 steps successful businesses use to cultivate a culture that delivers world-class customer service, workplace satisfaction and consistent profitability, and explains exactly how to implement those steps — and results — in any business, regardless of size.

In interviewing the leaders of nine profitable large and mid-sized companies from across the country—including Mark Hoplemazian (CEO, Hyatt Hotels) and Steve Hindy (Founder, Brooklyn Brewery)—Dan Sachs identified the best in class customer service practices any business can adopt to create their own success story. In the book Dan reveals:

The 3 key stakeholders in any successful customer service strategy – and the customer is only one of them!Why top down management styles no longer work with a 2018 workforceThe 3 leadership styles that will help a company implement world-class customer serviceThe 5-Step Million Dollar Greeting roadmap to successful leadership: authenticity, accountability, culture, community, and vision

The core values, proven practices and key leadership styles outlined in Dan Sachs’ THE MILLION DOLLAR GREETING provide actionable takeaways, real life case studies, and a deep understanding of changing expectations of today’s customers, employees and business leaders. Implementing his recommendations can lead to higher profits, stronger customer loyalty, and increased workforce satisfaction.

"Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry—and his thoughtful and thorough research—is a gift to anyone who finds fulfillment in hospitality." – Danny Meyer, CEO of Union Square Hospitality Group and Founder of Shake Shack