Call Completion Survey

Call completion Survey

1. In California, have you had any issues with your phone
sending false disconnected/out of service messages so that callers
received such a message when your phone was in fact in service, or
should have been in service?

Yes

No

If you answered yes to Question #1, please provide details
about when and where this happened, your phone number, and any
information about the calling parties.

2. In California, have you heard a phone system message
saying "the number you have dialed is disconnected or is no longer
in service" for phone numbers you believe are in service?

Yes

No

If you answered yes to Question #2, please provide details
about when and where this happened, the telephone number you called that
gave you this message, and the phone number from which you were calling,
as well as your contact information.

3. In California, have you had any issues with your phone
service not accepting collect calls, though you authorize the collect
call?

Yes

No

If you answered yes to Question #3, please provide details
about when and where this happened, your phone number, and any
information about the calling parties.

4. In California, have you been unable to place a collect
call to a phone number?

Yes

No

If you answered yes to Question #4, what was the number
you tried to call, when did you try to call and the phone number from
which you were calling.

5. In California, have you seen conditions with telephone
facilities that you believe pose a danger to safety or reliability of
communications service (e.g., low hanging wires, wires on the ground,
leaning or bent poles, overloaded poles, one pole holding up another,
frayed or broken cables, lines attached to trees?)

Yes

No

If you answered yes to Question #5, when and where did
this occur? If you took photographs please share them with us,and
include your name and phone number so that we can contact you to let you
know how to get the photos to us. Photos should include the name of the
photographer, and the date and time it was taken, and the location of
the facilities photographed.

6. In California, have you been unable to reach 9-1-1 when
you tried to dial 9-1-1 or during an emergency?

Yes

No

If you answered yes to question #6, when and where did
this occur? Please provide specifics including your name and phone
number, the address from which you tried to call 9-1-1 and the type of
phone service you used (wireline, VoIP wireline, or wireless).

7. In California, have you experienced dial tone outages
where you have not been able to make a call through a telephone service,
or when you picked up the phone there was no dial tone so you were
unable to place a call?

Yes

No

If you answered yes to Question #7, when and where did
this occur? Please provide specifics including your phone number and the
type of phone service you used, wireline, VoIP wireline, or wireless.

8. In California, have you been unable to reach 2-1-1 when
you tried to call within a county that has enabled the 2-1-1 service;
for example, have you received a “this number is disconnected or no
longer in service” message even though you called from a county you
know has 2-1-1? Have you been unable to reach 2-1-1 when calling from a
business system that requires dialing 9 or another number to get an
outside line? Have you had any similar problems calling 8-1-1 the
“Call Before You Dig” number?

Yes

No

If you answered yes to Question #8, when and where did
this occur? Please provide specifics including your name and phone
number, the location where this occurred, and the type of phone service
you used (wireline, VoIP wireline, or wireless).

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