By Alex Bennett, ABOCMonday, December 21, 2015 2:05 PM
I recently came across a quote on The Disney Institute’s website. The Disney Institute, a business solutions division of the Walt Disney Company, focuses on improving customer satisfaction and experience. Their content is developed primarily for Disney companies and theme parks, but the institute offers training and development for other businesses. Many of their teachings can be applied to service based industries, including optical.

By Linda Hardy, COA, COT, ABOC, NCLEWednesday, January 14, 2015 10:50 AM
Medication being prescribed by the eye doctor is a daily task. They are treating everything from glaucoma to different types of eye infections and inflammations.

By Mindi Lewis, MA, ABOC, FNAOMonday, September 8, 2014 2:00 PM
When our normally calm and pleasant Optometrist barreled into the optical department frustrated because she had been scheduled to ReRefract a patient who was having problems seeing had her right and left lenses switched in her frame.

By Linda Hardy, CPOT, COA, LDO, NCLC, ABOCMonday, August 25, 2014 2:30 PM
There are many things that make an office run like clockwork. Every part of the office is important, from the phones being answered, to the glasses being sold, but the patient flow of the office can make or break your workday.

By Linda Hardy, CPOT, COA, LDO, NCLC, ABOCWednesday, August 20, 2014 10:00 AM
Being the best optometric technician—that phrase can be stretched far and wide. I have worked as an optometric/ophthalmic tech for almost 18 years now. I've worked with several different types of doctors and they all like things done a little differently.

Every dispensing optician has a personal process he or she adheres to when fitting or dispensing eyewear. These personal best practices are made up of tasks and statements that have been developed over time – usually through trial and tribulation.

Talk to your patients about the reasons for the changes to their prescription. The eye’s shape changes over time, there may be a genetic influence or they may have waited a long time to get their eyes checked.

From Michel Alexandre, an international trainer and consultant, the refractive conditions of nearsightedness (myopia), farsightedness (hyperopia) or astigmatism are not eye diseases but instead an eye’s focusing error.