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We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the event and interviewing speakers. Today our focus is on the Multichannel merchandising and selling conference. Merchandising is the magic ingredient that helps retailers stand out from the crowd, and convert (more…)

We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the event and interviewing speakers. Today our focus is on the Digital Sales and Marketing Conference. Digital marketing may seem complex, but retailers who get to grips with this emerging discipline (more…)

A new baby drives parents online to shop, a new study has shown. Products such as baby milk, baby food and those related to infant care top the products likely to be bought online by new online shoppers, says customer science company dunnhumby, which has mapped the behaviour or seven (more…)

Ahead of this year’s Internet Retailing Expo (IRX 2015), we’re running a series of interviews with key speakers taking part in the event’s conferences. Today we hear from Alison Lancaster, interim head of marketing at McArthurGlen Group. Internet Retailing: At IRX 2015, you’re speaking on bridging technology and customer experience. (more…)

Amazon’s longstanding ambition to run its own army of delivery drones looks to have been knocked back with the publication of proposed new rules from the US Federal Aviation Administration (FAA) this week. The proposals allow for small unmanned aircraft systems (UAS) weighing 55lbs or less to be operated only (more…)

Figures from the front line of Valentine’s Day predict romantic shoppers are, even as we speak, leaving it later. eBay looked back at data from V-day 2014 and detected last-minute gift hunting, while Rakuten Marketing figures show more shoppers using mobile devices to identify suitable gifts. eBay’s study found more (more…)

Ahead of this year’s Internet Retailing Expo (IRX 2015), we’re running a series of interviews with key speakers taking part in the event’s conferences. Today we hear from Eddie Woffinden, head of digital merchandising at QVC. Internet Retailing: At IRX 2015, you’re speaking on the challenges and opportunities of multichannel (more…)

We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the event and interviewing speakers. Today our focus is on the Omnichannel Store of the Future Conference. Retailers who want to win the custom of on-the-move shoppers who move freely between (more…)

In the new IRUK 500 Brand & engagement Report 2015 we spoke to David Walmsley, director of M&S.com, to find out how the multichannel retailer went about finding out how its customers would like to engage with its website, as it moved to a new in-house developed platform, and how (more…)

We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the event and interviewing speakers. Today our focus is on the Retail Delivery Conference. Delivery has moved to the frontline of multichannel retail in recent years with the rise of the (more…)

Ecommerce traffic will peak in the UK the day before Valentine’s Day, as visitors seek out last-minute gifts for the object of their admiration, new research suggests. Postcode Anywhere has published findings from its Big Data Labs that suggest February 14, aka Valentine’s Day, is now one of the most (more…)

Ahead of IRX 2015, we’re running a series of interviews with key speakers who are taking part in the event’s six conferences. Today we speak to Justin Lodge, head of developing markets at cycle-to-triathlon retailer Wiggle . Internet Retailing: At IRX 2015, you’re speaking on using merchandising in international markets. (more…)

We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the events and speakers. Today our focus is on the Mobile Conference. Mobile is the key driver beyond ecommerce growth. Shopping over smartphones and tablet computers is becoming hugely popular with (more…)

Monsoon and The Works are using new technologies in order to improve their customers’ experience of shopping from them online. Monsoon is trialling a new attribution tool as it looks to understand its customers’ shopping behaviour. The fashion retailer aims to learn from its trial of Cadence Essential, just launched (more…)

Zalando is inviting British retailers and brands to sell through its platform as it looks to become more relevant to local shoppers. The shoe and fashion retailer’s partner programme, which launches in the UK today, comes after similar launches in eight European countries including Germany and France. Across Europe more (more…)

We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the events and speakers. Today our focus is on the Insight and Experience Conference. Big data, personalisation and analytics. These are the tools that modern marketers are using to measure the (more…)

We’re running a regular series of previews ahead of Internet Retailing Expo (IRX 2015) focusing on different aspects of the events and speakers. Today our focus is on the International and Crossborder Conference. Online has taken retail well beyond national borders. As digital opens up new markets for retailers around (more…)

Customers appear to be leaving Christmas shopping to the last minute this year, says John Lewis , which today reported click and collect sales up by 30% compared to the same week last year. In response, it has extended the deadline for online orders for in-store collection to today, for (more…)

Virgin Wines is using locker deliveries to offer a click and collect service this Christmas. Shoppers with the wine retailer can have their orders delivered to local InPost lockers, where they can collect whenever is convenient. Jay Wright, chief executive of Virgin Wines, said convenience was key to the partnership. (more…)

British consumers are feeling flush in the lead-up to Christmas with almost half of people admitting to shopping online whilst sat on the toilet. 46% of shoppers from both the UK and France said they shop on the loo, proving that it’s more than just a flash in the pan, (more…)