Great hospitality assumes great leadership

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NEW BOOK AVAILABLE NOW

The key to growth as a church or a business is getting first-time guests to come back. And as any good leader of a hotel, a store, a restaurant, or a church knows, the key to getting guests to come back is not actually the rooms, the product, the sermon, or the food itself; it's how guests feel when they're there. It's about hospitality. Guests want to feel welcome, comfortable, and understood. This book can help you do just that.

Guests want to come back because of what they experience during their first visit. How to make that happen is what Jason Young and Jonathan Malm share in this book.

WHAT I DO

SPEAKING

Choosing a communicator for your event is a big decision. Let's create an experience that helps you win. I am prepared, thoughtful, and connect with people emotionally. People can forget your words but remember feelings.

As a communicator, Jason has the ability to engage and capture hearts with the inspirational message of hospitality and the value it brings to any organization.

— Elizabeth Dixson, Chick-fil-A Inc., Hospitality & Service Design

Jason has a communication style that includes wit, passion, experience and knowledge. His insights into our Guest Services experience were fantastic!

— Chris Patton, Lead Pastor, Southside Church

COACHING

We all need someone safe in our corner to guide us to a win. I will help maximize your strengths, uncover hangups, become emotionally brilliant, and increase your likability. A few simple decisions can make your life and leadership better.

He influenced my team leaders. They can recall what he shared with them every time he would coach our leaders. Our leaders find themselves understanding leadership better and finding ways to help others grow.

— Steve Warnstrom, Owner/Operator, Chick-fil-A

I’m extremely grateful for Jason’s love to coach and develop leaders like myself. Learning from his many years of experience in the art of guest services as he helped take my personal leadership to the next level.