2019 Zoom User Reviews, Pricing, & Popular Alternatives

Zoom is a cloud video conferencing software that allows users to hold meetings and online training. Users can also share their screen whether they’re using a desktop, laptop, tablet, or a mobile device. We compiled Zoom user reviews from our website and around the web and determined that it has generally positive ratings. We also shared its available pricing options. Ready to try Zoom? Get a free demo.

Summary of User Reviews

What Zoom Does Well

Users who gave Zoom a positive review said that the platform is very different compared to other conferencing applications. They mentioned that it offers great quality for conferences and that it is easy to create a conference room where people can easily join the meeting.

What Zoom Does Not Do Well

Users who gave Zoom a negative review said that the software does not have the ability to control spam messages in the chat room, which makes important notes difficult to be found. They also mentioned that there are times when a conference attendee would get disconnected when the internet connection is slow since it can not support the bandwidth needed for a video call.

Most Helpful Positive User Review

“Zoom has been the best application for video and audio conference for me. It provides the option to speak to anyone online just via sharing the Zoom Meeting ID or call-in number for that meeting.

I can schedule future meetings and also record meetings if and as needed. It works great on my iPhone too.”

-Matt Dale

Most Helpful Negative User Review

“I found it a little confusing to access the chat after the video had started. This made it easy to forget that a written chat exists; thus, perhaps missing important parts of the meeting. I also wish there was a way to decrease bandwidth instead of the app shutting down when video quality is suffering.”

-Lauren T. (Warliga) Masino

Zoom Pricing

Zoom offers four plans: Basic (Free), Pro ($14.99/host/month), Business ($19.99/host/month), and Enterprise ($19.99/host/month). Users can host up to 100 participants. Paid plans can be expanded up to 500 participants for a fee ranging from $34.99/month to $259.99/month (per host) for 200, 300, or 500 participants.

Helpful Video Conferencing Software Resources

Best Video Conference Software in 2017: Zoom vs Join.me vs GoToMeeting — Video conference applications help companies with remote employees or business owners who need to conduct webinars or online coachings to make remote communication easier. In this guide, we compare Zoom vs. Join.me vs. GoToMeeting to give you an idea about which of the best video conference software would suit your needs in terms of features, price, and customer support.

The 6 Best Business Coaching Services for 2018 — Starting a coaching business has become easier with the advent of video conferencing platforms. If you are thinking of joining the fast-growing coaching industry, you should check out this article that discusses the six best coaching services for the year.

Zoom FAQ

What is a Host and what is a Participant?

A Host initiates and manages the conference call. This person should have an account with Zoom in order to have a virtual conference room. A Participant is an invitee in a meeting set by someone with a host license. A participant is not required to have a Zoom account to join a meeting.

Where can I request for a demo?

Submit your information here, and one of Zoom’s product specialists will contact you to set up a live demo.

How does the subscription service work? Can I cancel my subscription?

Zoom is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription any time during your plan term to cancel the auto-renewal of your subscription.

Zoom Overview Video

This video provides an overview on how Zoom can make teams and meetings more productive.

Popular Integrations

When choosing a video conferencing software, it’s important that the software integrates with other applications your business is currently using. Here is a list of some of Zoom’s popular integrations:

Reader Interactions

Reviews (45)Disclaimer: Reviews on FitSmallBusiness.com are the product of independent research by our writers, researchers, and editorial team. User reviews and comments are contributions from independent users not affiliated with FitSmallBusiness.com's editorial team. Banks, issuers, credit card companies, and other product & service providers are not responsible for any content posted on FitSmallBusiness.com. As such, they do not endorse or guarantee any posted comments or reviews.Post Your Review

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What does the company do well?The video and sound quality is very good compared to other video conferencing options. They’re very strong in terms of security. There’s fun and helpful additions, such as being able to include a poll in your call or share one document (vs. the whole screen), or record the call. All these things have been majorly helpful in my work as I spend a lot of my time having video calls with people from all over the world.

What does the company not do well?For me, the most frustrating part has been ease of use when it comes to inviting people to a call or being able to start and invite people to a call quickly. I have found the process is a bit clunky and not user-intuitive which has led me to use Skype on many occasions when I’m in a hurry. I like the Skype model of adding contacts and messaging and connecting with people directly; part of me wishes Zoom could mimic that in some ways.

What do you wish you had known about the company before using?We pay for a 1 user subscription, but if anyone else on the team is using it without my log-in info, the call is limited to only 1 hour. I think I might have been aware of it, but when it came to actually using it, it didn’t occur that people most likely would want their own account with their information. I wasn’t sure at the time how exactly we’d be using it.

What does the company do well?Crystal clear video calls, with easy interface, and great scheduling tools. Finally. I have had problems with every video conference technology out there in terms of quality or ease of use of the app. Zoom nails it. Also, great integrations with other third party products (my scheduling solution: Calendly, integrates nicely) is a great bonus.

What does the company not do well?The initial (necessary, no way around them) setup options of a brand new user figuring out the audio/video settings seems a little difficult. (Whenever I invite a new first time user to a chat, they always have a hard time figuring out the “select your audio source” prompt.)

What do you wish you had known about the company before using?I wish I would have discovered them sooner!

What does the company do well?The most pleasant thing I have noticed about the Zoom platform is its video quality. Currently we use it only to connect as a business sector, as there are different areas of our company, we try to communicate without neglecting our job, which Zoom has done perfectly.

What does the company not do well?This platform perfects what it offers its users very well, it complies with all that, however, they should improve the audio transmission a bit, because if there is not a good internet connection, the audio is very bad.

What do you wish you had known about the company before using?The video quality is impressive and manages videoconferencing very well.

What does the company do well?Zoom is very easy to integrate with GSuite products, making it a seamless extension of your business. I love how I can very easily create a conference call or video chat without having to remember a special number, code, or pay an extra fee. It’s a system that can accommodate the needs of many business sizes, and the call quality is unbeatable. Also, their screen sharing feature is much more professional, as you can pick just one screen to share instead of finding a document and dragging it into a shared screen.

What does the company not do well?I think because Zoom is not as common as other competitors (at least with some people I work with) some people are not as familiar with how it works. But if you’re in an international company or one that uses great technology, you should be familiar with it and have no problem getting up to speed.

What do you wish you had known about the company before using?I have no complaints really, I think the software works great and provides an easy to use solution to connect with employees and clients around the world.

Disclaimer: Reviews on FitSmallBusiness.com are the product of independent research by our writers, researchers, and editorial team. User reviews and comments are contributions from independent users not affiliated with FitSmallBusiness.com's editorial team. Banks, issuers, credit card companies, and other product & service providers are not responsible for any content posted on FitSmallBusiness.com. As such, they do not endorse or guarantee any posted comments or reviews.Post Your Review

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