Frequently Asked Questions

High Town Taxis?We are a fully licensed taxi group that's been established for almost 30 years - We must be doing something right! :-) We operate strictly within the Regulations set out by Herefordshire Council Licensing. You can read more info on the home page to get a fuller picture of what do.

Are your prices fixed?First off.. ALL TELEPHONE BOOKINGS APART FROM XMAS DAY, BOXING DAY AND NEW YEARS DAY ARE DONE ON TARIFF 1, 24 HOURS A DAY! We work on fixed and variable pricing. Most jobs done within Hereford City are done on the meter, but we do setup accounts for regular customers and can offer discount, or a fixed rate as long as the pick-up/drop-off points are consistent - Our airport prices are all fixed at a very competitive rate. We apply a 'price per mile' reduction on all jobs over 100 miles. We will also do our best to further reduce pricing on longer jobs that do not go over 100 miles - Our staff are always happy to discuss this and will do their best to give 'value for money'.

How are your prices worked out?Our prices are mainly based on meter prices set out by Herefordshire council. We fix sensible prices to and from airports and also give hefty reductions on longer jobs. All prices on the meter are based on milage and time, so the number of passengers in a car makes no difference to the price (There is a small charge for any passengers over 4. i.e booking a bus or 7 seater.)

How early do I need to book my car?If you are booking a local job by phone we can usually get a car to you within 10 minutes, however if you are likely to need a car during peak times it is advisable to book earlier - Our dispatch system prioritises certain jobs so if we have plenty of notice and let's say, you need to get to the train station, we can make sure your booking overrides the real-time work. Again, the sooner the better for longer jobs so we can make sure we have a suitable vehicle out for you. Online booking should be done well in advance - we check all bookings online regularly and will endeavour to contact you within 24 hours to confirm.

How do I make an on-line booking?Click the Book a Taxi Online! link on the top menu. This should take you to our e-booking page. This is a sucure webpage with many features intergrated. PLEASE BE AWARE WHEN BOOKING USING A CREDIT/DEBIT CARD, THERE IS A MINIMUM CHARGE OF £5.00.

Do you ever close?No! We operate 24 hours a day, 365 days a year - Sometimes you may think we are closed if you are booking via phone as the phones get very busy, but we can assure you that we are open - It's definitely worth holding until we get to you.

I've just booked online, what now?We will confirm your booking within 24 hours. If for any reason you do not receive confirmation please contact us asap - Generally we don't miss anything, but there is always a first time for everything.

Will you be on time?That's a big question! Our track record is excellent as far a time keeping goes... We have had the odd hick up due to human error, but it very rarely happens. During peak times we always try to be honest about delays due to traffic problems so you can decide when you call and the roads are blocked if you want to wait or not - Something to bare in mind is if we are struggling to get to people because of congestion, are the other companies likely to be in the same position and are they going to tell you that they are? - We believe it's Better that you know!! :-)

Can I pay by credit card?We accept all major credit cards. There is however a surcharge on all bookings below £5.00 when paying by credit card.

Payment in advance?We do not require any advance payment or deposit for most bookings, however if we are picking up long distance from any area including airports, we would require payment in full before hand.