Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

"My husband and I have used this facility on more than one occasion. Our expectations are always exceeded. I feel very comfortable and well taken care of. THANK YOU"

"Everyone at the facility from the check in to the nurses were very personable and you could clearly tell they enjoy working at the Center, and care about the patients. That is not what you get everywhere, so Kudos to you all for creating that environment."

"Excellent rapport established with superb, courteous, and very professional staff. Procedure timely, and was discharged swiftly.............no negative comments to make."

"Everyone was very kind and attentive. The follow up call was very nice too. I appreciate the work your staff did with Dr. Grant."

"I have a very positive impression of surgery center. Everyone was nice and seemed to care about me. I thought the place was very good."

"Facility staff was great. My doctor didn't really explain the details of my procedure so I was surprised that it was more involved than I anticipated. The surgery center staff were all great."

"This was my 4th epidural and all went as expected. I feel very comfortable at the center knowing I will come home feeling much less pain."

"Dr. Dieter Hertedg is a very fine eye surgeon! His team assisting him was kind and thoughtful. I felt safe and secure, just relaxed and let him do his job."

"This is the best and most professionally run facility I have ever gone to. All staff are wonderful. I highly recommend the facility. "

"My experience was very good. Everyone was very nice and made me feel comfortable."

"Excellent explanation of my procedure. Procedure was completed in a timely manner."

"Everyone was so nice and friendly! They made me feel very comfortable and worry free!!"

"Dr. Macer and his assistants explained the procedure and what to expect during surgery. From admission to exit at the facility, I experienced a positive experience including a follow-up phone call the day after the procedure."

"Dr Karp and staff are wonderful. always treat patients with dignity and respect."

"I have been to the Surgery Center for Epidurals over the years at least 10 times. Dr Karp is THE VERY BEST and treats his patients with dignity and respect. Highly recommend."

"Excellent facility, I am always treated very well!"

"Thank you so much for making my knee surgery such an easy experience. Staff, doctor nurses etc., just wonderful."

"Although I dread any surgical procedures things went well and I was surprised at this"

"From the minute I walked in it was a very comforting experience because of the calmness of the office the girl who checked me in and then the prep for the procedure the people are great you guys have a great crew an awesome team I don't think it could've been any better"

Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.

When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.

*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.