Existing Customers:

Netfirms Launches Live 24/7 Support

TORONTO, ON. — February 13, 2003 — Web hosting service provider Netfirms Inc.
today announced that it has made its customer service available 24 hours a day,
7 days a week, for customers all over the world.

According to Netfirms, the company's customer support team is knowledgeable and
dedicated, interacting with customers through email, telephone and live online
chat. The company says the level of support it now provides is unmatched in the
low-cost Web hosting market.

"Netfirms has always been committed to providing superior service to our
customers, and this step has underscored that commitment," said Thomas Savundra,
president and CEO of Netfirms. "This is exciting for us because our live
customer support is now available anytime, anywhere. Our staff is able to reply
to emails within minutes and, as a result, we have one of the fastest response
times in the industry. In addition, the 24/7 customer service enables us to deal
with our ever expanding customer base."