Bought a 'New' 7950 msi from Scan. Well it's not new as it was an RMA return after leaving the slip in the flap under the case. Rang up Scan helpline which they said was brand new just return, so I gave it a go.

I opened up the box, no seal, and the seal in the graphics card had been opened in the anti static bag

After trying to get it to work (it wouldn't) I noticed damage on the board of the gpu so it obviously wasn't sent back brand new, but not working.

To say I'm pissed off about buying a brand new item which wasn't brand new, and an item which was probably sent back damaged, I'm not happy with Scan

The thing that's extremely disappointing is that another topic a few posts down is the same thing!

I wonder how many times something is sent out via scan where they remember to take off the RMA form and somebody doesn't notice.

Firstly please accept my apologies for any inconvenience this situation has caused.

Looking at the notes I can see a call was made yesterday morning to advise that you had received a card and had found a previous customers RMA for the return of the card in the box. It was agreed you would test the card and report back if there were any problems, shortly afterwards another call was made and dealt with by the same member of staff, it was reported there was some damage to the PCB and there was no output from the card.

Having investigated the card was sold originally on 18/01/13 and then a request was made to return under the 7 day DSR's by the previous owner 24/01/13.

Amanda has informed me that this was advised during your initial call and no attempt was made by SCAN to suggest otherwise. In addition we advised that we would collect and replace or refund the card at that point, however it was agreed you would try the card first.

Clearly the card has not been restocked correctly and for this we apologise.

I can see that an RMA number for refund has been issued for the card and a collection booked for today.

I would like to make it clear we do not intentionally sell goods that are used, second hand or faulty/damaged.

How long does a refund take to come through? Says it was completed on Wednesday but still no sign. Never done a credit card return before so just wondering

Relax! As you used a credit card you are fully covered under Section 75 for this purchase in the event the refund is not processed. Just read my signature thread for more details. This is why it's always recommended to spend the banks money on plastic and not your own. Assuming you stick to the golden rule of paying off your statement every month! Feel free to PM me if you need any further advice but don't stress!