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Welcome to Major Oak Medical practice

The doctors and staff at Major Oak Medical practice in Edwinstowe, Mansfield are proud to offer the highest standard of patient-centered healthcare.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around our practice website and send us some feedback if you like.

Emergency and Out of Hours

“In the event that the surgery is closed you can seek advice by phoning NHS 111 for non-emergency symptoms, or by contacting your pharmacist. Calls to the NHS 111 service are free from both landlines and mobiles. If these services suggest you need to seek urgent care then Primary Care 24, right next to the Emergency Department at King's Mill Hospital, provides a 24 hour walk in service.

Out of Hours is from when the GP Surgery closes to the time it opens in the morning. If you require urgent attention during these hours, appointments are made through 111 and you will be seen at your local Out of Hours Service provider.”

If you have a life threatening medical emergency please dial 999.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency. Stroke symptoms (face fallen on side, loss of movement in one arm, speech slurred) constitute an emergency. See the FAST campaign for more info on stroke symptoms - http://www.nhs.uk/actfast/pages/stroke.aspx

From 1st April 2015 onwards Practices are required, under the GMS contract, to allocate a named accountable GP to all patients, including children.

Having a named accountable GP does not prevent you from seeing another doctor at the practice. Your named GP will not be available at all times and if you need to be seen urgently you may wish to see another doctor. All of your records are viewable by every doctor in the Surgery.

This does not change the way in which we operate or affect your ability to make an appointment or speak with any of the GPs in the practice.We have now allocated all patients to a named GP. Patients is allocated on a by surname basis based on the number of clinics a doctor runs per week:

Patients with a surname beginning A - M: Dr Wageeh Mikahail

Patients with a surname beginning N - Z: Dr Gopinath Singaravel

New patients registering from 1st April 2015 onwards will be allocated at point of registration.

Should you express a wish to change your named GP we will do our best to accommodate your wishes. Please write to the Practice Manager requesting the change.

Please note: there is no need to telephone the practice for this information.

OVER 75 HEALTH CHECKS

All patients over 75 who do not already attend the surgery for an annual review are welcome to book a health check with the health care assistant. The health care assistant will check your blood pressure, weight, height, urine and enquire about any health needs. Please book with the receptionist if you wish to have a health check.

This should promote good general health and can help to detect minor problems that you have not had a chance to discuss during a regular consultation.

Please do tell us about any special circumstances e.g. if you care for someone.

CQC INSPECTION REPORT

www.cqc.org.uk/directory/1-532397160

Electronic Prescribing

As from 2nd July 2013 we be starting to use the Electronic Prescription Service...

The Electronic Prescription Service allows your prescription to be sent electronically to a pharmacy of your choice.

To sign up, you need to speak to your preferred pharmacy and complete a form to confirm that they can receive your prescription directly.

Once you have signed up, your chosen pharmacy will receive your prescription electronically and you will not need to collect your paper prescription from us. If you have already nominated a pharmacy, from 02/07/13 your prescription will be sent electronically to them unless you tell us otherwise.

Should you need to obtain a paper prescription for any reason, just let us know at the time of ordering. This service is optional and you can continue to collect paper prescriptions as you do now if you prefer.

Feedback from our Patients

'All staff are really nice and the reception team are great even though they work under a lot of pressure. I feel this is a very good practice'

'Both my husband and i are very pleased with the service we have received from all the staff at the practice'

'The Receptionists are always friendly and happy. The doctors are easy to talk to and include you in decisions. Everything is great but would potentially like a better radio station!'

'This is the best organised practice I've ever come across! The website is excellent and makes things really easy. The staff are always helpful and polite. Well done everyone!'

In a survey conducted over 3 months 52% of the 383 patients who responded said they would recommend our surgery.

As a practice we continuously strive to improve our service and as such value the comments/opinions of our patients, both positive and negative. As a result we have decided to select ... a "COMMENT OF THE MONTH" which will be taken from our patient feedback forms (available from the reception desk)

"COMMENT OF THE MONTH"

for August

COMMENT:

"More doctors are needed. Patients may waste appointments, but doctors are never on time"

OUR RESPONSE:

The practice is continuing in its search for a salaried GP. In the meantime we have permanent locum doctors in place to ensure continuity of care. Unfortunately, it is not always possible for the clinician(s) to run on time due to the unpredictable nature of the job. We do ask that patients wishing to present with more than one problem to inform the reception at the time of booking so that a double appointment can be given, however this is not always the case. Clinicians are aware that running late may be inconvenient to the patients who are waiting, but depending on individual circumstances, it is not always possible to rush a consultation as patient care is of paramount importance to us. Every attempt is made to ensure that clinics run on time and catchup slots have been introduced in an attempt to improve the situation.

Please accept our apologies in the event of a clinician running late.

Thank you for your understanding.

The NHS Friends & Family Test

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service. It is based on one simple question:

"How likely are you to recommend our service to friends and family if they needed similar care of treatment?"

Your feedback will help us learn more about what you think of your expeirence - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the best possible care.

If you'd prefer to give your comments anonymously, then please do so. If you do leave your contact details then we might get in touch, to talk to you about your feedback so we can better understand your views.

If you would like to leave feedback please pick up a card in surgery or click on the box "Take our Practice Survey" at the bottom of this page.

Patient Participation Group

We have a successful Patient Participation Group that is up and running who would welcome any other patients to work with them in a 'virtual' form. If you are interested in helping to make improvements to the practice and are happy to partake in future surveys, etc, please click on the 'Join our Patient Group' tab.

We look forward to improving services and communication to our patients through this group.

The results of the practice survey are posted on the website and can be located in either the Patient Group or Survey Report area which can be selected to by the link on the right hand side of this page. Paper copies are also in the practice.

Clinics

Nurse Triage - our Senior practice nurse Sarah Townsley, who passed her prescribing course will have daily traige clinics booked to see patients. All patients calling the surgery requesting an appointment for that day will be contact by Sarah before 10.30am, Sarah will take a history of the medical complaint and book an appointment with the most appropriate clinician.

Minor Injuries Clinics - Our qualified Nursing team are happy to provide a Minor Injuries service to our patients should you need it. Please contact the surgery first, rather than attending Accident and Emergency at the hospital, so that we can try to assist you in the best way possible.

Online Appointments / Prescription Ordering

We now have appointments available with doctors to book online and the facility to order your monthly repeat prescription online. Please register at the surgery for this facility. You will need to come in and collect your personal username and password to use the online facility, unfortunately, we cannot give this to anyone or post this to you due to security reasons.