What we do

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We help people in need with our expert advice and support

Face-to-face services

Our advice and support services across the UK give people one-to-one, personalised help with all of their housing issues.

National helpline

Our free emergency helpline is open 365 days a year and is often the first port of call for people facing a housing crisis.

Online advice

You can find expert information about everything from reclaiming your deposit to applying as homeless, and you can talk to an adviser over webchat.

Legal support

Our solicitors provide free legal advice and attend court to help people who’ve lost their homes or are facing eviction.

Media coverage

Itʼs hard to breathe in the mornings. Each time I have a shower I come back out and I feel dirty again. I went on Shelter’s website and I just started writing what I felt and sent some photos and that was it. From there, the whole thing just blew right open.