Nestled among the oak-shaded, brick-paved streets of one of the most picturesque hometowns in the country, Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years. Chartered in 1951, the hospital has grown from the visionary efforts of a handful of Winter Park residents and community leaders, to a 307-bed acute care facility that is a model of community health and wellness. Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopaedic Institute. Together with the community we serve, we're building a model of community health and wellness for generations to come.

Work Hours/Shifts:

Varies

Job Summary:

Under general supervision of the Director and/or Manager of Care Management, in collaboration with the patient/family, social workers, physicians and interdisciplinary team, the ED/Observation RN Care Manager provides guidance regarding admissions. The ED/Observation RN Care Manager, in a team approach with the ED Social Worker/ED staff, assists with identification of readmissions, patients with potential needs for community resources or potential post-acute needs. The ED/Observation RN Care Manager complies with Care Management departmental goals, objectives, and policies and procedures, and supports the AdventHealth Orlando mission. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

Ability to communicate effectively with diverse populations

Ability to function in a stressful and fast-paced environment

Interpersonal skills that promote teamwork

Critical thinking and problem-solving skills

Knowledge of and ability to utilize in-house and external resources

Flexibility in prioritization

Ability to multitask

Effective organizational skills

Proficiency in the daily use of standard office equipment such as computer, phone, fax, pager, copier etc. and skill in utilizing Microsoft Word and Outlook tools

Demonstrates through behavior AdventHealth's Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization's Performance Excellence Program.

Uses established medical necessity criteria as described by policy to conduct screening for medically appropriate admissions. Escalates cases as appropriate to Care Management Director/Manager. Utilizes information obtained from information systems to accurately assess patient clinical needs and treatment if available and appropriate.

Provides updates to the ED and/or Observation clinical team regarding Care Management involvement with the patient during the patient's visit.

Works as a resource to the ED and/or Observation clinical team as needed.

Acts as a resource and provides staff and physician education related to resource utilization, medical necessity, and federal regulation and guidelines.

Works with the ED and/or Observation team to achieve optimal patient flow/throughput to enhance continuity of care, smooth and safe transition, patient satisfaction, and patient safety.

Communicates effectively with physicians to obtain necessary information to complete all medical necessity reviews as required to prevent unnecessary delays and denials of service. Participates with the healthcare team regarding the patient's treatment plan; may communicate with patient/family as needed.

Refers and may assist the Social Worker for follow-up as needed.

Responds to processes to identify patients with frequent ED visits and/or readmissions to maintain and enhance the plan of care.

Documents activities, including clinical assessments and discharge plans in a thorough and timely manner or per Care Management Department policy.

Thoroughly and efficiently provides information through documentation for continuity of care.

Performs other duties as assigned by Care Management leadership.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Care Manager, RN - ED/Observation opportunity with AdventHealth Winter Park and apply online today.

AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.

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