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Product Q&A

Seller Information

Seller Information

Seller

Yellow Bee

Ship-From Address

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Return/Exchange Address

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Notice on Return/Exchange

Return And Refund Policy
You may return most new, unopened items sold by YellowBee.my within 7 days of delivery for a full refund (terms & conditions applied).
Follow instructions for your defective items as hereafter.
Full Refunds or Replacements
Unopened and return within 7 days of delivery.
If you discover that the item is defective after the package is opened.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Partial Refunds
Unopened and return after 7 days of delivery. Usually we will refund 80% of the price sold and it is subject to change depends on each item.
Any item(s) that has obvious signs of use or/and item(s) not returned in the condition it was received, return shipping costs will be charged accordingly.
Items that are not returnable
YellowBee.my does not accept returns of the following items:
Items that labelled "This item cannot be returned" on their product detail page.
Any products that has obvious signs of use.
Any item(s) purchased from sellers other than YellowBee.my
You should expect to receive your refund within 7 working days upon 11Street.my clearing payment(s) due to seller on the said order and upon the returned item(s) being shipped and received within 7 days of the initial purchase.
However, most of the time you will receive the refund in a shorter time period. This time period includes the transit time from the return shipper to us (5 to 10 business days), the time to process your goods returned once we receive it (3 to 5 business days), and the time to process the refund (2 - 3 business days).
We'll notify you via e-mail about your request to refund once we've received and processed the returned item.
If you need to return an item, please leave us a message at contactus@yellowbee.my. We will contact you to arrange the returns.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.