Restoring Your Power

Our first priority is the safety of you and our employees. While our goal is to always to restore power to the greatest number of customers in the shortest amount of time, medical and emergency services receive first priority.

Our next step is repairing main power lines and equipment that will restore the most power to the most customers at once.
After that, we restore individual transformers and finally smaller lines to individual homes and businesses.

In severe storms with widespread damage, we may need to physically assess damage before restoration begins. If you see a truck leave your area before your power goes back on, please rest assured that we are not ignoring your problem. We may need to repair or replace larger power lines or equipment before the line to your home or business is restored.

Please watch this informative video that helps to explain the process of getting your lights back on.

Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.