use key workflow components such as swim lanes, actors, steps and flows.

accurately model current business workflow.

establish standard metrics for cost and elapsed time for workflow activity.

apply a method to improve the performance of an existing workflow.

Workflow Modelling is the analysis of a business's processes and activities, and the flow of information and objects between activities. A good workflow model helps to clarify how an organization performs its essential business activities and enables the design of cost-effective technology solutions to support its needs. It also helps you discover and address unstated requirements before finalizing your requirements gathering.

This course examines process modelling and teaches you how to create detailed workflow models. We use extensive examples along with practical tips and techniques to show you how to apply this process in the real world.

Who should attend?

Business Analysts and those responsible for designing or redesigning end-to-end business processes to improve performance.

Any prerequisites?

Experience in requirements gathering and documentation or familiarity using standard Modelling techniques and notations is helpful, but not essential.