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Dirty hotel, needs work

Dirty hotel and run down. Carpet is gross and it has some sort of rodent in the hallway. I do like the the fact that it's suppose to be haunted. Building could be great with a little TLC. Pool was closed when I was there also the ice machine had an out of order sign as well. Would not stay again. More

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Stayed: July 2016

Ask TripMember07152015 about Parc England Boutique Hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Julie R, General Manager at Parc England Boutique Hotel, responded to this reviewResponded 31 March 2017

Thank you for sharing your stay with us. I am very sorry you had a bad experience at the hotel in July. New management took over the hotel at the beginning of September and has been making major improvements to mechanical elements of the hotel and to the cleanliness of the hotel. Please check out the hotel on a future trip to Alexandria and hopefully you will experience the hotel in a whole new light. Julie Ruud GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

One of the best Hotel I stayed in. I travel quite often due to the nature of my job. I stayed in Parc England during one of my visit to United States. The place was very cozy and the best part was the staff ..really friendly and ready to help. Rooms were very nice and quite and breakfast was good as well.

Stayed: July 2016

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Julie R, General Manager at Parc England Boutique Hotel, responded to this reviewResponded 16 February 2017

Thank you for sharing your stay with us. We hope that you will find an even better hotel the next time you travel to the states as we have been doing a lot of work on the hotel to make it even better while keeping it's charm. We look forward to opening as soon as we can so we great back to the business of hosting our many fans. Thank you again for choosing us for your stay. Julie Ruud GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Located near the airport this property was an excellent choice for a late night arrival. We stayed there a year ago after our long day flying from the West coast. Our room was comfortable but we noticed that the hotel was mostly vacant. Fast forward to October 2016, again, we made reservations in early September through the Bank of America Travel Card Department. Upon arrival in Alexandria, we called the hotel for their courtesy shuttle but the phone had been disconnected. Not believing this we checked out their website and called the toll-free number who informed us that the number we called originally was the correct number and that they had no information about the hotel being closed. A police officer at the airport informed us that the hotel had been in bankruptcy for the past three months. Fortunately Bank of America refunded our money in 48 hours after we called them to report the problem. In the opinion of the locals, they didn't foresee it reopening any time soon.

Stayed: October 2016, travelled as a couple

Ask Gary A F about Parc England Boutique Hotel

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Julie R, General Manager at Parc England Boutique Hotel, responded to this reviewResponded 22 November 2016

Thank you for sharing your experience. I am sorry you could not have been warned that we were not open. We did not anticipate the hotel being closed as long as it has been when we first took over. Yes the hotel is going through bankruptcy court as we speak. A management company has been hired by the bank to run the property. Upon inspection at takeover there were a number of major mechanical systems that were not functioning such as HVAC for the public areas and some rooms, the boilers to produce hot water for the rooms and laundry and the elevators. All of these items combined would have made for a very uncomfortable stay for any of our guests, therefore we choose to close while we made repairs. Because of the bankruptcy there have also been problems getting bills caught back up to keep services running for the hotel. We are working as hard and fast as we can to get everything operational again. We are looking forward to opening early 2017 with a well run, clean, friendly and all the wonderful atmosphere that is the Parc England Hotel. Please continue to check on the hotel as we are looking forward meeting all returning regulars and all new guests that want to experience the hotels' great southern charm. Julie Ruud GM

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We always stay at the Parc England when we are in the Alexandria area. The staff is great and always very helpful. The rooms are good sized and furnished with armoires, detailed headboards, and writing desks. The complimentary breakfast is made to order by a friendly chef. We had a delicious dinner at the Bistro Restaurant next door. Can't wait to stay here again!

Stayed: July 2016, travelled with family

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Had the pleasure of meeting the owner of this quiet little hotel on the former Air Force Base. Mr. Fred is absolutely great! This hotel has the charm of a warm and much older facilty than it actually is in fact. The furniture reminds you of a old and classic hotel in the country. Spacious rooms and grounds, just a few steps from the Bayou Bistro. Convenient shuttle to the River Convention center in Alexandria. Quaint made to order breakfast, free of charge. Definitely a place I enjoyed.

Stayed: July 2016, travelled on business

Ask Troy S about Parc England Boutique Hotel

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Recently spent a week here and it was a joy in every aspect. The room was beautifully appointed, clean and the staff was incredible. There is a fridge in the room as well as a microwave in the dining area that is available 24/7. The made to order breakfast is free and delicious. We visit family in Alexandria several times a year and now that we have discovered this jewel, we will not be staying anywhere else!

Room Tip: Our room was on the first floor with outside access. A fenced yard and pool area plus a patio with tables and chairs for quiet eating.

Stayed: July 2016, travelled with family

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC