Please can someone help me with my Paypal claim?

I posted on here 5 days ago (will post link an 2nd post) about this but need a bit of help, please.

Basically ebay buyer wasn't happy with a coat I sold them so I told them to send it back for a refund.Buyer says she sent it back on 2nd March (not recorded) but it hasn't arrived.Buyer started contact through Paypal and they put the funds on hold.I have just escalated it to a claim as I want my money back but now they want me to respond - will post print screen to show you, in a minute.

As far as i am aware they will tell the buyer to send back by a recorded method?

12th Mar 2009

what tinks said...

Original Poster12th Mar 2009

So I don't know whether to select 'option 2' or 'option 5' :?

We had already agreed a refund if she sent the at back but I didn't get it, so what would happen next if I select option 2?

12th Mar 2009

they might automatically refund? I'm unsure, I think I would go for last option just to be sure?

Maybe others will have a better idea?

Original Poster12th Mar 2009

Titchimp;4624294

As far as i am aware they will tell the buyer to send back by a recorded … As far as i am aware they will tell the buyer to send back by a recorded method?

tinkerbell28;4624321

If the buyer cannot prove delivery back by a tracked method, they will … If the buyer cannot prove delivery back by a tracked method, they will lose the claim and you will get your money back. You just need to wait for PP to look at it now.

tinkerbell28;4624334

Respond by saying you will refund on receipt of the item. If it does not … Respond by saying you will refund on receipt of the item. If it does not turn up and they cannot prove delivery you will get it back:thumbsup:

ChipSticks;4624360

what tinks said...

So if I select the option to refund her upon receipt, they won't give her the money back unless she can give a tracking number? What if she got a proof of postage (that certificate thingy), would that matter?

12th Mar 2009

select 2 . They buyer will then be told by paypal to return the item by a trackable service, input the tracking code.. if it doesnt turn up they dont get their money. (as far as i know)

Original Poster12th Mar 2009

ChipSticks;4624397

they might automatically refund? I'm unsure, I think I would go for last … they might automatically refund? I'm unsure, I think I would go for last option just to be sure?Maybe others will have a better idea?

I am worried that if I select the last option then it might have been 'wrong' and will make them go against me, cos I am not disputing the claim (well, not officially!), I just want the coat back before I refund.

But like you say, I was worried that Paypal might automatically refund the buyer if I pick option2.