Customer may return their SlipGym System within 30 days of delivery for a full refund or exchange. Prior to returning your SlipGym System, please contact our customer support at info@slipgym.com to get detailed return instructions. RMA numbers are required for any returns, refunds or exchanges. In order to receive an RMA number you must first contact info@slipgym.com and enter "RETURN" in the subject line. Refunds and/or exchanges may take up to 6 weeks. Thank you