Engage your consumers where they already are

Car buyers and owners already prefer messaging over
calling in their personal lives, and dealerships are racing to
catch up in order to acquire, service, and retain loyal
customers. LivePerson Automotive powers the world’s most
innovative dealerships to connect with consumers around
the clock on a variety of digital messaging channels
including SMS, Facebook Messenger, Apple Business Chat,
Google RCS and WhatsApp along with web chat on your
website and other 3rd party sites.

Connect with consumers on the world’s most popular automotive sites

Consumers already browse your listings on 3rd party websites,
now they can get answers to their questions in real-time
without picking up the phone or filling out a form. LivePerson
Automotive is the exclusive provider of web chat for AutoTrader,
Kelley Blue Book, Car Soup, KSL.com, RV trader, and Cycle
Trader among others. In the age of digital transformation, giving
consumers quick fingertip access to your experts is the
roadmap to more sales, deeper relationships, and higher CSI.

Manage all your conversations from a web based platform

Consumers have a lot of questions — and dealerships need to be
available to answer all of them, quickly and concisely. These
interactions drive transactions, and every service request is an
opportunity for you to build a relationship that offers serious
lifetime value. The LivePerson Automotive platform is a web based workspace that gives agents the toolset to ensure
seamless messaging operations. Agents can easily handle
multiple conversations at once and instantly identify the source
of each conversation. Understanding where consumers begin
their journeys, from sources like 3rd party websites, Facebook
Marketplace, social media, paid search ads, Google and Apple
properties or QR and short codes is essential to having relevant
and fruitful conversations.

An army of automotive messaging experts supporting you 24/7

We’ve trained and developed hundreds of US-based automotive
messaging experts that can engage, nurture and monetize
consumer conversations on behalf of your dealership. Our Live
Advisors can run your entire messaging operation, work with and skill your own experts, or cover nights and weekends so
you’re always online and never miss an opportunity. When Live
Advisors support dealership messaging operations, lead
conversion rates increase by up to 40%. Expertise is everything.

Automating service requests saves you time and money

Running a well-oiled servicing operation can be challenging, and
every minute wasted by inefficient systems is a potential dollar
lost. Dealerships need to automate servicing transactions and
communications with car owners without sacrificing quality or
losing their personal touch. LivePerson Automotive seamlessly
integrates with your DMS so you can automate appointment
and tune-up reminders, welcome messages, promotional offers,
pickup notifications, mobile payments and CSI follow-ups
through SMS messaging. It also gives advisors the ability to send
servicing photos and videos that enable faster work approval,
greater trust, transparency, and richer customer history for
better lifetime service. Learn more ›