Intuit recommends 3 solutions for this problem. The first solution may solve your problem, or you may need to try all 3 to resolve the issue. For best results, perform the solutions in the order shown.

Important: These troubleshooting steps may help resolve your issue. They focus on your Windows installation, which is not an Intuit product. Intuit recommends if you are not comfortable doing these steps on your own, you can find expert assistance by consulting your computer's manufacturer or a Windows expert. If the difficulty persists after performing these steps, contact your computer's manufacturer or Microsoft.

If running on a 32 bit computer:

On your keyboard, press Windows+ R to open the Run window.

In the Open field, enter Regsvr32 MSXML3.dll.

Click OK.

If the file is correctly registered you will receive the message: DllRegisterServer in C:\[Windows Folder]\system32\MSXML[Number].dll succeeded

Repeat steps 1-4 but enter Regsvr32 MSXML4.dll for step 2.

Restart QuickBooks.

If running on a 64 bit computer:

Note: These steps are specific to 64bit installations and will not work if the system is 32bit.