Most Helpful Review

Just wish they were lower in price. I don't understand why they raise their rates so much annually, especially if you don't make a claim.

Most Recent Review

★★★★★

By Insurify User
July 20, 2009

I was involved in an accident with someone who was insured by Encompass. They were easy to deal with and did not give me or my insurance company a hard time. They were very generous in covering a doctor's visit and "pain and suffering" - they paid me well above what my actual costs were.

Most Positive Review

Rates are reasonable, customer service is knowledgeable, and they offer multiple services. They also paid quickly on a claim I filed.

Most Critical Review

★★★★★

By Roo
December 19, 2018

I was a customer of USAA for years, then discovered that they had someone else's car on my policy (and had removed my car). When I spoke to them about it, they said that if they had to research it find out whose fault it is, that they would retroactively raise my rates for the past two years - even though my car is 4 years older than they can that was insured. Amazing how quickly the conversation turned from "lets see what's happening" to "we need to cover our ass and make this issue go away". This isn't doing what's right for the customer. As a result, I shopped them and discovered that I could get identical coverage with another national insurance carrier for half the annual cost.