Entry Level Help Desk

Job Location
US-CA-San Diego

Job ID

18-8474

Type

Regular Hire

Company Overview

Mitchell International, Inc. is a leading provider of information and workflow solutions to the Property & Casualty Claims Industry and their supply chain partners. We solve interesting and complex problems that directly affect the customers our clients serve. We are constantly adapting to stay on the forefront of emerging technologies and we work diligently to maintain our position as a thought leader within our industry.

Job Description

Coordinates, diagnoses and troubleshoots incoming employee calls

Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access

Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel

Provides case status updates to management and end-users

Supports and maintains effective relationships with users

Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support

May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions

May include company-wide, web-enabled solutions

Qualifications

0-3 years' related experience

Candidate will provide technical support via phone and desk side to internal employees ranging from staff to executive level members, a professional demeanor is required

Ability to utilize remote tools such as remote assistance and teamviewer

Experience supporting HP and Dell hardware

Experience with hardware replacement such as hard drives, memory, keyboards on laptops and desktops

Working experience with replacing and/or upgrading an end user from one system to another

Must have proven track record in a high volume support desk with proven first call resolution

Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.