Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

This company does not disclose material facts associated with the "Free offer" in a conspicuous location as required by the new FTC guides, the also allegedly falsely state that they have a refund policy, we tested out the trial and due to the very slow server, (we were unable to download a file) we asked for a refund, and was denied.

Stay far away from this company they are not the kind of people that you would want to be doing business with.

If you take the free trial and you download or even attempt to download a file they will allegedly deny a refund, this company allegedly has a terrible business practice, and business model, if you have been a victim of this company please consider complaining to the FTC the BBB, and the Attorney Genrel of the state of Virgina.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

AUTHOR: redone5623 - (United States of America)

SUBMITTED: Saturday, September 10, 2011

POSTED: Saturday, September 10, 2011

Yep locked out of my account and as you said they don't give an honest account on their main page of what they are doing. I will be fileing a a complaint with the VA AG for sure. and all the complaints on the net will be attached. It looks as if they only offer a refund if things get to hot for them.

AUTHOR: NikkiVB - (United States of America)

I'm the new head of customer service for VideoBlocks.com, and I want to sincerely apologize for the terrible experience you had with our company, and I would like the opportunity to make it up to you.

For starters, I will make sure all of your payments are fully refunded. You can email me directly: nikki at videoblocks.comand we can get the refund processed immediately. (Or if you prefer, you can use the contact form on our website--those go directly to me now)

In response to your frustration over the lack of service you received, I again apologize and make no excuses for the way you were treated. Our company is very new, and we were completely unprepared and overwhelmed by the growththat we experienced.

To remedy this problem, I was hired full time to manage customer support to make sure that customers are taken care of promptly and politely. We recently added live chat to our website, and added additional employees to answer the phones. (It is also worth noting that we do not outsource this support--all of our employees are at our office in Virginia). Now that I am in charge, all phone calls and emails are answered within hours, if not immediately.

Finally, thank you for the comments on our free trial terms not being clear enough. We never meant to mislead anyone, and didn't realize there were any problems until we read your post and heard from other customers who were upset that they were not notified about the billing more clearly. We are working to make the free trial terms much more clear, and we have begun emailing users when they sign up so that they know what is going on and who to contact in the event of a problem.

Once again, I apologize for causing you frustration, and I hope that afterwe connect I can make you a happy customer. Or at least a happy former customer! Thanks ~ Nikki

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.