NetDespatch, a leading provider of IT integration solutions for postal and parcel carriers, has enabled Genie and the Geek's customers to seamlessly integrate with their chosen carriers' tracked service without the need for custom built software.

Genie and the Geek is an ecommerce consultancy, part of the My1stWish group, which services well known boutique brands such as Kookai, Religion and Fly53, with more joining by the day. They required an easily implemented solution for processing their sales orders and printing the off barcoded labels and found that NetDespatch provided the perfect solution.

The group had been using a next day courier for the majority of its orders, but with changing customer requirements there was a need for a two to three day delivery service.

Since Genie and the Geek use the leading ecommerce software for multi-channel sellers, eSellerPro, as the platform for their eBay stores as well as their Amazon and Play.com channels, they needed an immediate solution to interface with their carrier.

NetDespatch are experts in solving integration problems using its wide portfolio of integration tools. Its technical support team helped Genie and the Geek's IT team to configure the powerful NetDespatch Velocity import engine to process files from eSellerPro, and to implement the unique Velocity Connector real-time secure file transfer and warehouse label printing application.

A market leader and innovator in seamless end-to-end systems integration, NetDespatch provided a quick and effective solution that increased efficiency as well as providing the high levels of compliance required by their chosen carrier.

"The NetDespatch support team provides an excellent personal service. They listened to what we needed and provided a solution. Since July, we have sent about 100,000 consignments using the system and everything has run smoothly, in the next 12 months we expect to see around 700,000 consignments pass through NetDespatch's Velocity import engine without a hitch, judging by how things have gone so far," says Tayyab Akhlaq, owner and MD of both Genie and the Geek and My1stWish.

Steve Sneath, Retail Solutions Expert at NetDespatch says, "We welcomed the opportunity to help Tayyab and the My1stWish group with this solution, now not only are operations more efficient, we have also minimised the possibility of human error and streamlined their entire process allowing the company to continue expanding at an impressive rate."