SOLUTION TO CLAIM FINALISEDWe will send photos of your damaged details to your Insurance Vehicle Solutions Team. They will liaise with us on the best repair method or solution for your claim.

REPAIR METHOD CONFIRMEDOnce the repair method has been established, your insurance representative will contact you. In most cases, this will occur within 48 hours of you bringing your vehicle in.

REPAIR TIME ARRANGEDParker Panel and Paint will contact you to organise a convenient time for your vehicle to be repaired. You will also be advised of the estimated time it will take to complete the repairs.

REPAIRS CARRIED OUTIf the estimated time to complete your repairs is likely to be exceeded, Parker Panel and Paint will contact you to explain why, and a new expected time will be issued.

PRE-DELIVERY QUALITY CHECKParker Panel and Paint will complete a pre-delivery quality check to ensure the best quality workmanship has been carried out before your vehicle is made available to you.

CAR AVAILABLEParker Panel and Paint will contact you as soon as your vehicle is available to be collected. Please be ready to pay your excess, if required, when you pick up your vehicle.