Resolved -
We have been monitoring during the day. and the service has been running normal.We will continue investigations during next days and will add a postmortem with our findings.
Sep 13, 17:04 CEST

Update -
We are continuing to monitor for any further issues.
Sep 13, 08:43 CEST

Monitoring -
Sign in is working as expectedWe keep monitoring to make sure the system is stable
Sep 13, 07:59 CEST

Update -
We are continuing to investigate the issue.
Sep 13, 07:36 CEST

Update -
We are continuing to investigate this issue.
Sep 13, 06:31 CEST

Investigating -
We are currently investigating a service disruption in Visma Connect. We will provide more information shortly. Other services are also affected.
Sep 13, 06:26 CEST

Resolved -
The service is up and running as normal. We have replaced the memory cache component that we have identified as the root cause. It is not clear yet why the memory cache component, which has been in production for years, suddenly failed repeatedly today and we will continue investigations.

We will publish our findings as postmortem linked to this incident during next days.

We are very sorry for the incidents during the day.
Sep 12, 20:50 CEST

Monitoring -
We have deployed an improved solution and keep on monitoring.Sign in is working as expected.
Sep 12, 19:49 CEST

Update -
We have deployed an improved solution and keep on monitoring.Sign in is working as expected.
Sep 12, 19:49 CEST

Investigating -
Sign in is not working at the moment.We are investigating the issue.

Monitoring -
The new version has been deployed and we are monitoring.
Sep 12, 16:58 CEST

Identified -
We are deploying another version where we have another solution in place in order to avoid the memory issues .We will update and inform about our findings in the same incident.
Sep 12, 16:23 CEST

Update -
We are continuing to monitor for any further issues.
Sep 12, 16:20 CEST

Update -
We are continuing to monitor for any further issues.
Sep 12, 16:16 CEST

Monitoring -
Sign in is working as expected since last update.We keep the incident open and keep monitoring until we have found the root cause regarding the memory issue.
Sep 12, 14:48 CEST

Update -
The system is not stabilized yet and we are continuing to investigate the issue.Sign in is working at the moment, but it might have periods of degraded performance or loading issues.
Sep 12, 12:42 CEST

Update -
We are continuing to investigate the problem.
Sep 12, 12:20 CEST

Investigating -
Sign in is not working at the moment.We are working on finding a solution to fix it.

Resolved -
The issue is now resolved and the service is up and running as normal.
Sep 12, 15:28 CEST

Investigating -
We are currently investigating a slowness in the sign-in process of Visma.net Platform (ODP).Users with access to multiple companies might experience performance issues on login. We will provide more information shortly.
Sep 12, 10:44 CEST

Resolved -
The incident is now resolved, and the service is up and running as normal.
Sep 11, 16:06 CEST

Update -
We are continuing to monitor for any further issues.
Sep 11, 15:05 CEST

Monitoring -
The fix is implemented and we are monitoring the result. We will update again if needed.
Sep 11, 14:45 CEST

Update -
We are working on a possible fix right now, and we can already see improvements. We will provide more information shortly.
Sep 11, 14:41 CEST

Update -
We are continuing to work on a fix for this issue, together with our service provider. We will give you the next update when we have more information.
Sep 11, 13:03 CEST

Update -
We are in contact with our service provider in order to get closer to solving the issue. All available resources are currently working with this. Sorry for the problem this may cause you.
Sep 11, 11:57 CEST

Update -
We are continuing to work on a fix that will solve the problem.
Sep 11, 11:16 CEST

Update -
We are still working on a fix, to get the service back to normal again.
Sep 11, 10:29 CEST

Identified -
We have identified the problem and are currently working on a solution, we are sorry for the inconvenience.
Sep 11, 09:54 CEST

Investigating -
We are currently investigating a service disruption in Visma eAccounting. Some customers might experience a problem when logging in. And for some, it can be a bit slower than usual. We are working on solving the issue.
Sep 11, 09:44 CEST

Resolved -
The issue is now resolved and the service is up and running as normal.
Sep 11, 15:23 CEST

Update -
We are continuing to investigate this issue.
Sep 11, 13:05 CEST

Update -
We are continuing to work on solving this issue together with our service provided. We are sorry for this inconvenience.
Sep 11, 12:29 CEST

Update -
We are continuing to investigate this issue.
Sep 11, 08:55 CEST

Update -
We are continuing to investigate this issue.
Sep 11, 08:53 CEST

Investigating -
We are currently investigating a slowness in the sign-in process of Visma.net Platform (ODP).Users with access to multiple companies might experience performance issues on login. We will provide more information shortly.
Sep 11, 08:42 CEST

Resolved -
This incident has now been resolved. Customers can now enter Visma Lön Anställd from Internet Explorer.
Sep 9, 12:54 CEST

Identified -
We have identified the cause of the incident in Visma Lön Anställd and are currently working on finding a solution for this.
Sep 9, 12:16 CEST

Investigating -
We are currently investigating a service disruption in Visma Lön Anställd. Customers cannot enter the service when working in Internet Explorer. Chrome and other web browsers are still working as normal. We will provide more information shortly.
Sep 9, 12:14 CEST

Resolved -
The Broadband lines are now operational again, and our services are available for users.
Sep 6, 11:32 CEST

Update -
Our Internet Service Provider continue to work with the issues. The broadband (internet access) issue started this morning and the Internet Service Provider is still working on getting the broadband lines up again. This means that our services are unavailable for you as a user.
Sep 6, 10:58 CEST

Update -
Our Internet Service Provider continue to work with the issues.
Sep 6, 10:37 CEST

Update -
Our ISP continue to work with the issues.
Sep 6, 10:04 CEST

Identified -
We have identified the cause of the incident - our ISP has an outage hence communication between our services is lost. Network team is working on this.
Sep 6, 08:52 CEST

Investigating -
We are experience issues in production. Users are not able to log in. Investigating the issues now.
Sep 6, 08:15 CEST

Update -
We have identified that some language specific characters like "ä" , or "ø" are not accepted in the password when signing in at the moment. This is due to a third party component upgrade and is reported to them. The time to solve this is not known.

If you encounter wrong credentials, please reset your password to be able to pass this temporary issue.If you set a new password, avoid language specific characters.

Resolved -
The issue is now resolved and the service is up and running as normal.
Sep 6, 05:38 CEST

Update -
We have identified the cause of the incident and are currently working on finding a solution for this. Source of the issue is connectivity between Visma Norway Data-centers and Visma.net services hosted in public cloud.Case is escalated to internet service provider.
Sep 6, 05:15 CEST

Update -
We are continuing to investigate this issue.
Sep 6, 03:26 CEST

Investigating -
We are currently investigating a service disruption in Visma.net Financials and Visma.net AutoPay. We will provide more information shortly.
Sep 6, 03:12 CEST

Resolved -
The issue is now resolved and the service is up and running as normal.
Sep 5, 12:38 CEST

Monitoring -
Visma Lön Anställd is up and running again. This issue should be solved for all customers. We will keep monitoring to ensure high quality.Min sida is up and running again. We will keep monitoring to ensure high quality.
Sep 5, 10:53 CEST

Identified -
Min Sida in locally installed product works now. We are monitoring this issue.Visma Lön Anställd works for most customes as well but we are still investigating this issue.
Sep 5, 09:59 CEST

Update -
InvestigatingWe are still investigating a service disruption in Visma Online. You get an error when starting an locally installed product and My Page. It is only My Page that is affected not the product itself. You can continue to work with your software. We will provide more information shortly. Affected softwares are for example:Visma AdministrationVisma LönVisma Byråstöd

It is also not possible to access Visma Lön Anställd
Sep 5, 09:11 CEST

Investigating -
We are currently investigating a service disruption in Visma Online. You get an error when starting an locally installed product and My Page. It is only My Page that is affected not the product itself. You can continue to work with your software. We will provide more information shortly. Affected softwares are for example:Visma AdministrationVisma LönVisma Byråstöd
Sep 5, 07:05 CEST

In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:00 CEST

Scheduled -
We will be undergoing scheduled maintenance during 04-09-2019 01:00-04:00. We will perform Infrastructure upgrades, we don't expect downtime but it is possible to have a maximum to 5 minutes of downtime during this time.Signin with Visma Net, Visma Online, Visma Severa, Visma Community, e-conomic and others might be affected.
Aug 19, 14:39 CEST