Despite the ever increasing pace at which the healthcare industry—and HIM—is moving forward, through information governance (IG) pilot programs, we also see leaders making time to envision a future with IG playing a central role.

As patient payments constitute upwards of 30 percent of hospital revenues, leveraging technology that works across different healthcare information systems can streamline and maximize payment collections, while keeping patients happier and making them more likely to pay their medical bills on time.

Rather than looking at other consumer-oriented industries' tactics, looking at strategies and processes can give us better insight into what will make a greater impact on the future of the healthcare experience.