Understanding My Bill

How to read your bill

1. Account number
Provides ECE with the fastest means of accessing information about your account.

2. Due date
Payment must reach the office prior to this date to avoid penalty. If paying at an ECE drop box or service center, please allow three business days for payment processing.

3. Amount due
The amount to be paid before the due date. Balances remaining after the due date will be assessed a 1.5 percent penalty per month with a minimum charge of $1.

4. kWh use history
This graph contains kWh use for the past 13 months, starting with one year ago on the left and reading across to the present month’s consumption on the right.

5. Mult.
(Meter Multiplier) Refers to the number of kilowatt hours used per rotation of the meter dial. For example, a multiplier of 10 means 10 kilowatt-hours are used after the meter reading increases by one. Therefore, to properly calculate this bill, your previous reading is subtracted from the present meter reading and multiplied by 10 to obtain your kilowatt-hour use for the month. A multiplier of 1 indicates that your meter registers each kilowatt hour used.

6. Service location
Provides a reference number to your location.

7. Cost of basic service
A charge for ongoing expenses associated with providing service to a location.

9. Power cost adjustment (PCA)
An adjustment applied as necessary to reflect wholesale power costs which are different from those included in current rate schedules. The PCA may vary throughout the year.

10. Power cost adjustment - load management credit
This credit may be applied to fairly reflect the value load management adds to wholesale power. The credit shows a zero when there is no PCA or if you are not currently enrolled in a load management program.

11.Operation Round Up amount
Operation Round Up® is a program in which ECE members volunteer to have their monthly electric bill rounded up to the next dollar. The donated money is placed in a Trust and distributed to local charitable organizations by a board made up of ECE members from local communities.

NOTE: Wisconsin members will see a non-taxable program charge and a non-taxable program credit line item on their bills. The line items reflect the charges required by the state of Wisconsin’s Commitment to Community programs (Act 9). The programs require utilities to charge a non-taxable fee that contributes to low-income aid and energy conservation and renewable energy programs. The non-taxable credit is ECE’s contribution to the programs.

Touchstone Energy® Cooperatives is a national network of electric cooperatives across 46 states that provides resources and leverages partnerships to help member cooperatives and their employees better engage and serve their members. By working together, Touchstone Energy cooperatives stand as a source of power and information to their 32 million member-owners every day.