TEMASOFT Ranstop Support

We are dedicated to keeping our customers happy

For any issue or question related to TEMASOFT Ranstop and TEMASOFT Ranstop Home, please use the following resources. If you still don’t find an answer, please use the request form below to contact us (not applicable to TEMASOFT Ranstop Home); we will contact you back by email or by phone as soon as possible.

Technical support services are not available for TEMASOFT Ranstop Home edition.

In order to find out more information about how certain aspects of the product work, it is a good start to check the answers to the most common questions. Click here to open the FAQ section for TEMASOFT Ranstop.

Compatibility with other applications

Ranstop is compatible with many software products. However, because Ranstop is a new application, some security tools do not trust Ranstop yet and might tag Ranstop modules as malware. If this happens, we recommend adding those modules to the trusted list of those security solutions to make sure Ranstop runs correctly. Below you can find a compatibility report with various products. This list will be updated regularly.

IMPORTANT: even if the tests made on our environments indicate good compatibility with different applications, because of the diversity of hardware and software configurations (and their versions), the compatibility with those applications might not hold on other systems. Therefore, it is critical to check the compatibility with your reference configurations before deploying Ranstop on multiple systems in your network.

Security products

Product version

Compatibility with Ranstop

Remarks

AVAST Free

17.4.2294

Possible issues. See remarks

Before installing Ranstop, the installer (ranstopinstaller.exe) must be added to the white list of AVAST.
Encountered one case when the AV kills the Ranstop agent service. Ranstop must be included to the white list or AVAST.

360 Total Security

9.0.0.1146

Compatible

Suspicious task is detected during Ranstop installation. The user should not block the scheduled task.
Some files used by Ranstop are detected as unknown or suspicious during Virus scan.

EMSISOFT Anti-Malware

2017.2

Partial compatible. On some environments, there were reports of machine freezing for several minutes.

Before installing Ranstop, *RanstopInstaller.exe and *AgentService.exe must be added to the exclusions list of AVG.

AVG shredding is detected as malware activity by Ranstop, but this can be solved by adding the process to Application Whitelist in Ranstop.

Adding an AVG Safe while Ranstop protection is enabled will not work as expected, because of the MBR protection feature offered by Ranstop. However, an AVG Safe can be successfully created before installing Ranstop or while Ranstop protection is disabled and can be used after that together with Ranstop.

Avira Connect Free Antivirus

15.0.24.146

Compatible

Bitdefender Antivirus

1.0.6.12

Compatible

McAfee Security Scan Plus

3.11.500.3

Compatible

SecureAPlus

4.5.2

Compatible

During Ranstop installation process, SecureAPlus will detected Ranstop as untrusted and will stop the installation. This can be solved by clicking the Trust&Unclock button.

VoodooShield

3.53

Compatible

During Ranstop installation process the user must manually allow msi’s and exe files that need to run in order to complete the installation.
These can be later seen in the VoodooShield whitelist.

Protegent

10.1.0.2

Compatible

ESET NOD32

10.0.390.0

Compatible

F-Secure Internet Security

2017

Compatible

Webroot Secure Anywhere

9.0.15.40

Compatible

Panda Protection

18.01.00.0000

Compatible

Norton Security

22.9.0.71

Compatible

C:Program Files (x86)TemasoftFileMonitor AgentSessionMon.exe is blocked and must be added
in Program Exclusions from Norton Security.

Trend Micro Internet Security

11.0.0.1158

Compatible

Symantec Endpoint Protection Cloud

22.8.1.14

Compatible

Warning on unauthorized access blocked for C:Program Files (x86)TemasoftFileMonitor AgentSessionMon.exe can be ignored.

Windows Defender

4.10.14393.0

Compatible

Zemana AntiMalware

2.72.2.176

Compatible

C:Program Files (x86)TemasoftFileMonitor AgentSessionMon.exe is reported as malware by Zemana. It must be added to the white list.

Build 17.6.28.1

Fixed problem related to backing up certain files while they were in use

Fixed problem about saving credentials for email server when the interface was reopen

Build 17.5.31.2

New features and improvements

Miscellaneous: added support for the Japanese language

Build 17.5.24.9

New features and improvements

Initial backup: added confirmation dialog with statistics before starting to backup important files after Ranstop is installed on a machine

Backup settings: added the possibility to specify the percentage or absolute size to be left free on disks

Backup settings: added the possibility to specify the maximum size of a file subject to backup

Backup settings: added the possibility to automatically erase older versions of the files stored in the repository

Recovery section: added information about free space and backup space on each drive

Recovery section: by right-clicking on a file in the repository, one can see details about the versions created for that file

Improved notification balloons

Improved real-time backup process

Improved resource consumption

Important bug fixes

Fixed performance loss issues reported on some machines

Fixed problem related to filling up too much disk space when backing up certain files

Fixed problem refreshing the list of files in the recovery section

Compatibility with older builds

The backup settings in this build are not compatible with the settings from the previous builds. When upgrading, and keeping the existing files, users must check the backup settings section and adjust the values if necessary

Report an issue

Fill in the form below to report an issue. We will investigate the problem and send you an answer by email as soon as possible. This service is not applicable to TEMASOFT Ranstop Home.

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Issue description *

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