To remove a jammed document/paper, you will need to open the front cover and pull the paper towards you. You may also clean the feed roller with a lint free cloth that is dampened with alcohol.

For specific information please consult your operating manual.

Why is the fax machine not recording the incoming message?

If the answering part of the unit wont receive messages, first be sure that the auto answer is set to tam/fax mode and the red light button should be lit up. If it still doesn't work, you may try unplugging the unit from the power for initial reset. If it doesn't work, call Panasonic technical support hotline for further instruction.

Will there be a fax driver software that will work on my latest Mac Operating System?

If the display shows "FAX MEMORY FULL" it's possible the document received exceeds the fax machine's memory capacity. The memory will need to be cleared and you will lose any received documents in memory. To clear the memory, remove the power cord for five seconds and reconnect it. Receiving large pictures or colored graphics can consume the memory.