Houston Methodist Willowbrook Hospital opened its doors to Northwest Houston in December 2000. In May 2010, a major expansion on the 52-acre campus doubled the size of the hospital, brining more expertise, more state-of-the-art technology and more specialized care to the community. With 251 licensed beds, 14 operating rooms and over 1,400 employees, Houston Methodist Willowbrook Hospital was specifically designed to provide comprehensive, personalized care for the community.

Job Summary

SUMMARY:

The Charge Nurse is a Registered Nurse, who as an experienced clinician functions at the Competent stage of Benner`s model of clinical practice. The Charge Nurse creates an environment for the management and delivery of safe patient care. The Charge Nurse is a role model and coach to department personnel and assists in developing their skills and knowledge. Duties and Responsibilities are cross-referenced to the hospital`s Pillars of Excellence: People (providing direction and plans, leading and managing people, ICARE values) Service (patient/customer satisfaction, interpersonal effectiveness) Quality and Safety (making judgments and decisions) Finance (driving for performance excellence) Innovation and Growth (leading improvement and innovation, role-specific expertise)

2. PATIENT/FAMILY-CENTERED CARE a. Maintains knowledge of the patient`s condition and knows when to negotiate a change in the plan of care with the physician and other members of the team. (Service) b. Develops and updates plan of care in partnership with the patient and family using the nursing process, incorporating the patient`s priorities and abilities. (Service) c. Establishes mutual educational goals with patient and family, provides appropriate resources, incorporating planning for care after discharge. (Service) d. Supports patients and families in preventing/resolving clinical or ethical issues. (Service) e. Contributes to meeting departmental target for patient satisfaction on unit-based scorecard. (Service)

4. COMMUNICATION a. Remains available, accessible and visible to staff. Provides structured feedback with examples and guides action/development plans for colleagues. (People) b. Calmly manages all but the most complex clinical and interpersonal situations. Recognizes when to utilize additional resources. (People) c. Supports a blame free culture by communicating and questing, as well as encouraging and supporting others to do the same. (People) d. Communicates in an active, positive and effective manner to all health care team members and reports pertinent patient care and family data in a comprehensive and unbiased manner, listens and responds to the ideas of others. (People) e. Uses a structured format for regular communication with patients and families, such as hourly rounding. (Quality/Safety) f. Uses therapeutic communication to establish a relationship with patients and families and communicates the plan of care. (Service)

Registered Nurse with current Texas license American Heart Association. Basic Life Support (BLS) required Other certifications as required by unit/service.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.