The job requires you to be flexible and friendly. You must be observant and able to help the members you see. You learn a lot about finances and how the banking world works. You deal with a lot of different types of individuals all day. You must be able to be friendly and adapt to each different situation.Its a team player driven environment.The best part is working with friendly, great people and being part of a community.

I worked full time which started at 7:30-8 am. I worked with numerous staff and made sure we all got along well. I enjoy working with the public and love to help people. A very well managed company. The hardest part was leaving the company. I love the people.

Member Service Representative (Former Employee) – High River, AB – 5 January 2016

Extremely positive co-workers, I learned about financial planning, management was encouraging and supportive. The most enjoyable part of the job was directing clients with financial solutions appropriate to thier needs.

I enjoyed my work with the credit union. I had to multi task through paper work and daily duties such as balancing and audit of atm and treasury as well as serving members with there daily banking. I would book appointments and help people with very unique financial situations. I had a great management team who were great coaches and leaders.

a hard part of the job would be an angry or upset member, but i would do my best to resolve the situation, either on my own or with management assistance. majority of the time it would be resolved and the member would leave satisfied.

A typical day at Servus Credit Union consisted of working with the infrastructure team to manage backups and branch location servers to very everything stayed online and was backed up successfully. Some of the challenges were some of the older hardware that would fail and some of the politics around certifications.

Great Corporate Values however Internal Operations, Management and Structure are something to be desired

IT/QA Analyst (Former Employee) – Edmonton, AB – 6 August 2015

I totally believe in the corporate values of Servus Credit Union and the services it provides both to its Members and the Community. This was why I mainly chose Servus as an employer. However the internal management structure and career growth is something to be desired.

Don't work in anything QA/IT related as turnover is high, management is constantly changing and the people who have been there for a long time will be barriers to your career progression as I felt they were always trying to set me up for failure or do not like when new people have more potential than they do. It really felt like high school trying to compete with co-workers all the time. Shouldn’t an organization promote co-operative and group work in being effective and efficient? This was mainly why I could not progress further in this organization.

Furthermore, HR will not support any career development and/or their "steps" and policies to move up in salary grade is quite laughable. I constantly had to follow-up with HR and management regarding my progression. After more than a year, I had finally moved up a step which was a minimal increase to what I was making. Don’t get me wrong, I consistently overachieved in my role receiving awards as well as other recognitions. However, these rarely contribute to moving up in the company and an increase in salary.

Similarly, the bonus structure is also something to be desired. The difference between an overachiever employee versus an employee that doesn’t do much work is only merely a few hundred bucks. So then you ask yourself, is it really worth it tomore... give 110% or just do sufficient work? Remember, any bonus is taxed at a marginal tax rate over and above your salary so that few hundred bucks becomes significantly lower when given out. The effort to reward ratio is probably 4:1. In comparison, my current employment (which is no longer at Servus), I have already moved up 2 salary grades within a year as my work is being recognized and being rewarded accordingly. They are now willing to invest in further in my education and training. Something that NEVER occurred at Servus .

Don’t get me wrong, I have met some amazing people while working there and not all areas are like this. Branch staff are super nice and friendly, other operational areas in SCC are incredibly well run and managed. Brilliant people do exist there however in the area I worked, it seems like it was more of an interim/transitional place once the shortfalls were realized as well as to gain experience before people had leaped forward to another employer.

If you do decide to do anything IT related there, my advice is to do your research and look at industry standards in terms of education/wage and use it to bargain hard. Ensure that you clearly define your expectations both short and long term. Then when things go sour, you have this all documented, signed and can hold the organization to those plans (assuming you have met the company’s expectations of yourself).

Good luck, perhaps you’ll have better luck than I have had.

Note: You actually get good rates being an employee (ie. loans, reduced services fees, mortgage) however with low rates now, it really isn't much of a savings.less

Servus provides a month of training for their newly hired MSRs. That's great, but the rest is an utter disappointment. For once, they make you think that banks treat their clients as if they are nobody's. This is so untrue as I once worked for one of the Big 5. Second, the operating system tellers are using is the slowest most dated system I have ever seen. Coming from one of the Big 5, I literally had to dumb myself in order to understand their system. Another thing is, tellers use no pinpads. As tellers, we are mandated to ask the client for their D/L everytime they are in branch. And so, if a client is in the branch for 10 times that day, he will have to give his D/L ten times; that is what we were told. And another thing, they say that they treat their employees and their clients way better. If it is so, how come that when 15 tellers were newly hired, only one is full-time. A very horrible workplace.

Would work from 8:00 to 5:00. Some saturdays were required. Long hours and stress in sales goals was the status quo. Still a nice company to work for managers helped with sales problems and work life balance was stressed.

It makes me sad how unprofessional it is. Made me uncomfortable how all employees talked about each other. Talked about clients. The management is on a power trip. No sick time if you have children, they expect you to make alternate arrangements or you do not get paid got those days.

A typical day work day for me is, doing ATM, organize till work from the day before and grab everything from the volt that we will need for the day. I learned about how the banking system works, and how to deal in stressful situation (such as during a robbery.) I enjoyed working with my co-workers as well as my supervisor and managers. I loved everything about my job, but the hardest part about my job is is trying to talk to the members about Master Cards, Home & Auto insurance, but that is something that I am currently working on with my supervisor.