Delivery Information

Fickle Prickles is purely an online store. At this time we do not have a retail outlet, and as such, picking up of orders is not available. All orders placed online will be delivered straight to your door using the following services based on your location (click to expand each section):

1. Perth Metro (Delivery Area)

How

If you are located in the Perth Metro, and are within our delivery area, we will deliver straight to your door with our in house delivery service. Our delivery area includes:

This service will be automatically enabled during checkout if the delivery address falls within our delivery area.

Plants are secured in an open box. If you are not home at time of delivery, our driver will leave your order in a suitable location that is sheltered from both the sun and the rain to ensure the well being of the plants. You are welcome to provide delivery instructions during checkout if you wish; we will make every effort to follow them. Please ensure that there is suitable access for the driver on the day of delivery.

When

Deliveries take place on the Friday of each week. Orders placed before 7am on a Thursday will be delivered on the Friday of the same week. Orders placed after this time will be delivered on the Friday of the following week. Payment of orders will need to have cleared before the deadline for them to be dispatched.

Cost

For orders under $100, a delivery fee of $14.99 will apply. Orders not containing plants under 500g will cost $9.99.

There is FREE DELIVERY on orders over $100, provided the shipping address falls within our delivery area. During checkout, the discount will be applied at the last step, once the delivery address and shipping carrier has been confirmed.

When I receive my order…

Even though your plants arrive in an open box and have access to light and air, we recommend that you take them out the box as soon as possible and water them thoroughly. This is to combat any heat stress they may have from being in transit, especially in the summer months. Each plant will have a sticker on them mentioning their botanical name, height, habit and the best sun position for optimal growth.

2. Perth Outer Suburbs (Outside Delivery Area)

How

If you are located in Perth but outside the delivery area, your order will be sent to you via Australia Post. Our delivery area includes:

This service will be automatically enabled during checkout if the delivery address falls outside of our delivery area.

Each plant is individually wrapped and packaged into an enclosed box. Soil is secured and the foliage is protected:

We will provide you with a tracking number so you can be kept apprised of the delivery process.

When

Orders are dispatched on the Monday or the Tuesday of each week. This is to ensure that orders have the best chance to reach their destination before the weekend. We like to avoid having plants sitting packaged up in transit over weekends and holidays.

Orders placed before 7am on the Monday will be dispatched that week. Orders placed after this time will be dispatched the following week. Payment of orders will need to have cleared before the deadline for them to be dispatched.

Cost

There is a flat delivery and handling fee of $14.99. Orders not containing plants under 500g will cost $9.99.

When I receive my order…

Succulents are pretty tough, they are happy to go without water and sunlight for a couple of days. We do recommend that you unpack the plants as soon as possible after delivery.

After you have unpacked them, be sure to water them thoroughly and place them in a part shade position for a day or two. Under a patio or veranda is perfect. This will help them adjust to their new light conditions, and won’t shock them by going from darkness to full sun. Each plant will have a sticker on them mentioning their botanical name, height, habit and the best sun position for optimal growth.

3. Country Western Australia

How

If you are located in Western Australia but outside the Perth area, your order will be sent to you via Australia Post. Each plant is individually wrapped and packaged into an enclosed box. Soil is secured and the foliage is protected:

We will provide you with a tracking number so you can be kept apprised of the delivery process.

When

Country orders are dispatched on the Monday of each week. This is to ensure that orders have the best chance to reach their destination before the weekend. We like to avoid having plants sitting packaged up in transit over weekends and holidays.

Orders placed before 7am on the Monday will be dispatched that day. Orders placed after this time will be dispatched the following week. Payment of orders will need to have cleared before the deadline for them to be dispatched.

If Monday is a public holiday, we will dispatch on a Tuesday, but only if we feel your order will reach you before the weekend. We may decide that it would be better to delay your order until the following week, but we will discuss this with you via email.

Cost

Postage and handling costs are calculated during checkout and depend on your order amount and your location. Costs start at $14.99. Orders not containing plants under 500g will cost $9.99.

If you wish to place a large order with us, it may be wise to not use Australia Post and instead use a freight company of your choice. We can recommend a freight company that services your location, but it will be up to you to arrange an account with them at your expense. We will happily deliver orders in an open box to any freight depot in the Perth Metro area. Please contact us for more information.

When I receive my order…

Succulents are pretty tough, they are happy to go without water and sunlight for a couple of days. We do recommend that you unpack the plants as soon as possible after delivery.

After you have unpacked them, be sure to water them thoroughly and place them in a part shade position for a day or two. Under a patio or veranda is perfect. This will help them adjust to their new light conditions, and won’t shock them by going from darkness to full sun. Each plant will have a sticker on them mentioning their botanical name, height, habit and the best sun position for optimal growth.

4. Australia (outside WA)

We can happily send products such as our accessories and wreath frames to anywhere in Australia. We are, however, unable to post plants and/or plant material to locations outside of Western Australia (due to quarantine restrictions). This unfortunately includes sphagnum moss blocks.

Once you have entered your shipping address during checkout, the system will let you know if there are any products that cannot be sent to your location.

Quarantine restrictions exist to preserve the sanctity of our natural environments. They are a very important matter to us here at Fickle Prickles. More information about quarantine restrictions can be found at the Department of Agriculture and Food's website: http://www.agric.wa.gov.au/ .

When

Orders will be dispatched within 1 or 2 business days of the order being placed, and are sent via Australia Post.

Cost

Postage and handling costs are calculated during checkout and depend on your order amount and your location. Costs start at $9.99.