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User Reviews

04/11/2016
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An OurParents User Writes:

This place has extremely rude staff starting with the man at the front desk. The facility looks like it houses homeless people all walking around aimlessly. The smell of urine and bowels is so overwhelming in the halls it can make you want to vomit. It's difficult to locate a nurse on the floor and when you do they seem to not know or care about the person in question. Multiple patients per room with no privacy or sanitary separation. I would not recommend my dog to this place. It is obvious they are banking on federal money and not returning it into the rehab or maintanence of the place. They need to use the funds for fumigating and professional personal training. I am shocked it even got 3 stars. Stay away!!

I've talked to staff long distance many times. It's 50/50 if you talk to one who sounds positive about helping you and giving good customer service. My primary complaint is that the patient phone line connection is horrible and they expect the patients to communicate with their love ones??!! This is a for-profit nursing home that accepts much Federal money. A phone line is a primary communication link to loved ones. I have talked to staff several times about it over the last months. Does no one care about the people they serve. I challenge anyone to call their patient line and speak to someone. I can never understand the loved one I have there and it is beyond frustrating. I call the nurses' line instead sometimes-and of course they don't like this scenario. One call to the phone company could solve this problem. If I were there, I would have this done for the good of the patients. I would like a response from the management.

Balmoral Home is a large, for profit, nursing home with 213 beds based in Chicago, IL. At last check, the facility had 196 residents indicating that it is 92% occupied which is about average within the state of Illinois. The provider accepts both medicare and medicaid programs, and provides resident counseling services.This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Balmoral Home, was 3 stars, which is a better rating than 60% of nursing homes in Illinois. Important to note that this facility has recently detriorated and has gone from 5 stars to 3 stars.We have compared the detailed Medicare data for Balmoral Home with other senior care providers in Illinois. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is lower than average. The most recent health inspection was on 01/27/2012. To view the full report for this facility, and to understand more about its Medicare rating, go to here

Balmoral Home concentrates on providing first-rate care and support to seniors in Chicago, IL. This community offers comfort to each resident by providing quality rehab services. Balmoral Home provides a low-maintenance lifestyle and the assistance seniors need to enjoy retirement. In this community, rehab services are provided. For help with your questions about Balmoral Home, call a care advisor today.