Frequently Asked Questions

QUESTION: Who is Jade Security, Inc.?ANSWER: Jade Security is a locally owned and operated security guard firm. The decision makers are at hand to assure you a quick response to unique situations. You will not be forced to deal with a branch office or designate, but rather with the individuals who have a vested interest in your total satisfaction.

QUESTION: I am currently in the middle of a security contract. Can I still switch to Jade Security Inc.?ANSWER: Yes! Although most contracts have an effective date and expiration date, dissatisfaction on your part is usually reason enough to terminate any agreement.

QUESTION: Once I accept a proposal from Jade Security, Inc. how soon can my service start?ANSWER: Ideally we would like to have 30 days to ensure the proper training and equipping of our staff. We understand however, that you may want or need to move faster and we will do whatever is possible to accommodate your start-up needs.

QUESTION: What about training and supervision?ANSWER: Jade Security Inc. personnel receive training at two levels. Just as in sports, there are certain fundamentals that professionals can perform better than amateurs. Whether your need is surveillance, ID checks or equipment monitoring, our staff will be fully trained on and off site to fully understand your needs, and what must be done to satisfy those needs. Our network of field supervisory staff ensure reliability and consistent service.

QUESTION: We currently have our own employees performing security duties. Will Jade Security, Inc. save me money?ANSWER: Many companies, both large and small, are exploring ways to trim costs and more efficiently control their budgets. Contracting services such as security, enables your company to save money in a number of ways. The cost of administration and supervision of your own staff is eliminated. Employee costs such as health benefits and overtime are no longer incurred. Best of all, you always have enough people to do the job, even in emergency situations or for special requests.

QUESTION: We like some of the guards we have now and we would like to keep them. We want them to do a better job and have a better support system. Will Jade Security, Inc. be willing to keep these people?ANSWER: Yes! If you feel more comfortable with someone you know, we will be glad to interview the ones you suggest. They will still have to pass our criminal background check and Jade Security Inc.’s hiring criteria but they will certainly be given the opportunity to do so. In most cases it isn’t the guard staff that is to blame for unsatisfactory service. Lack of training, lack of supervision and poor management support plays a major role.

QUESTION: Will it cost me less to use Jade Security, Inc. in comparison to another security guard company?ANSWER: Not necessarily. Our rates are designed to provide you with a quality service. Our prices are competitive but always based on allocating the manpower and support necessary to fulfill our obligations to you in a first class manner.

QUESTION: What makes Jade Security, Inc. better than anyone else?ANSWER: In our minds, it’s simple! Our people and our service. People that care about their job and are willing to learn, are the kind of people we look for. Whenever possible, prior military and retired police officers are used. No one is simply hired over the phone. All guards are fingerprinted and extensive background checks are conducted. We provide 24 hour management support, no answering machines!

QUESTION: Does Jade Security, Inc. offer more than “just security guards?”ANSWER: Yes! We are a full service company. We can supply equipment to meet customer needs. We can provide undercover surveillance. We can handle investigations and we also provide flagging service for construction and other road crews.

QUESTION: Do you carry the necessary insurance required by the laws of South Carolina?ANSWER: Yes! Jade Security is fully insured, bonded and licensed by the South Carolina Law Enforcement Department. In addition, all our guards are SLED certified.