Requesting a public DNS PTR record

Updated by Jon McClary on Nov 12, 2014

Description:

CenturyLink Cloud supports the creation of Public PTR records.

Audience:

Customers

Prerequisites:

Need to know the Public IP and DNS name of intended target

Detailed Steps:

Open a support ticket via the portal or by sending email to help@ctl.io.
In the body, please include the following:
- Please include your PIN https://www.ctl.io/knowledge-base/support/pin-authentication-for-support-requests/
- Specify that the request is for the creation of a PTR record.
- Company account information (account name or account alias)
- Server Name in Control
- Public IP address for the PTR record
- DNS name of the server for the PTR record
- Datacenter which the target resides in (i.e. WA1 or UC1 or )

A ticket will be generated to track the request, and so that you will be apprised of updates as we process the request.

Thank you for your submission. A representative will be reaching out to you within 24 hours.

First Name

Last Name

Email

Phone Number

Company (optional)

Job Title (optional)

Comments (optional)

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