Residential Tenancy Dispute Resolution Service eligibility

Landlords and tenants can apply for a hearing at the Residential Tenancy Dispute Resolution Service.

COVID-19 response

RTDRS offices are temporarily closed to the public.

RTDRS is conducting all hearings by phone. Parties to a previously scheduled in-person hearing will be contacted about the change. Parties wishing to proactively provide their phone number for an upcoming hearing are asked to phone 403-297-8550 and leave a message with their name, case number and phone number.

RTDRS continues to accept applications through the online eFiling service. Email rtdrs@gov.ab.ca or phone 310-0000, then dial 780-644-3000, for information pertaining to the RTDRS.

Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule. Non-urgent applications, such as for damages or return of the security deposit, are being received, but there may be a delay in scheduling while COVID-19 is being managed.