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This is the only hotel in town, but it is newly renovated and clean. The rooms are spacious and clean, breakfast is good for free, continental hotel breakfast. The front desk staff weren't overly friendly upon check-in, but for the remainder of the stay everyone...More

Review collected in partnership with Best Western

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I am from Burk but live in Florida. A funeral brought me to town. Despite my reason for visiting, the hotel was very relaxing. The hotel staff are friendly, room is clean, bed is comfortable, and the pool was great!
I saw a few complaints...More

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Thank Lisa M

Response from Charly Z, General Manager at Best Western Red River InnResponded 13 September 2017

First let me offer my condolences for your loss. Also, I hope all is well in Florida!
Thank you so much for the kind words and I am pleased to hear that your stay was enjoyable. I too have seen the complaints about breakfast and...More

Hotel was comfortable. Bed was clean and comfortable. My only complaint is housekeeping must half azz their job. The trash cans were full of trash in the room and the bathroom. Room 206
Night desk clerk was very friendly and helpful. However, my Best Western...More

Thank BurkesHoneybee516

Response from Charly Z, General Manager at Best Western Red River InnResponded today

Thank you for the review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior...More

Dirty! Sinks and toilets were stained bad!!! Just looking at that made the whole place look dirty and nasty. Visit before wasn’t as good but was better than this visit. Not sure if I would go back. Customer service wasn’t that great either.More

Review collected in partnership with Best Western

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank G5825GQaarona

Response from Charly Z, General Manager at Best Western Red River InnResponded 1 week ago

Thank you for your feedback. I am terribly sorry that your stay did not exceed your expectations. I am unable to locate your reservation so that we are able to find the stained toilet and correct the issues you have mentioned. If you would reach...More

Guest rooms need a good detail clean. Common area was filthy. Same spill in elevator for 3 days. Entrance glass rarely cleaned. Stairwells rarely vacuumed. Staff more focused on standing outside smoking than working. Fire alarm going off all hours of the day and night....More

Review collected in partnership with Best Western

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank 589chuckh

Response from Charly Z, General Manager at Best Western Red River InnResponded 2 weeks ago

I am terribly sorry that your experience at our hotel didn't exceed your expectations. I will let the staff know that you mentioned the areas they are lacking and be sure they take care of those things. Also, the fire alarm situation has been corrected....More

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