Working Hours

Mon 8:00AM - 5:30PM

Tue 8:00AM - 5:30PM

Wed 8:00AM - 5:30PM

Thu 8:00AM - 5:30PM

Fri 8:00AM - 5:30PM

Sat 8:00AM - 12:00PM

Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex
technology such as digital dashboards, oxygen sensors, electronic computers,
unibody construction, and more. They run better, longer, and more
efficiently than models of years past. However, they eventually need to be
replaced.

Before taking your vehicle in for repairs or service, do your homework so
you receive the best possible service.

Read the owner's manual to learn about the
vehicle's systems and components.

Follow the recommended service
schedules.

Keep a log of all repairs and service.

Do not
ignore any warning
signals your car may give you.

Carry a written list of the symptoms
that you
can give your mechanic.

Resist the temptation to suggest a specific
course of repair. Allow our experienced technicians to diagnose and
recommend a
remedy.

It's important to note when the problem occurs. Is it
constant or periodic?
Does it occur when the vehicle is cold or after the engine has warmed up?
Does it happen at
all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular
basis:

Ask as many questions as needed to fully
understand your repair. Ask for an explanation in laymans terms if
necessary.

Don't
rush the technicians. You may be called and apprised of the problem, course
of
action, and cost before work begins.

Before you leave, be sure you
understand shop
policies regarding labor rates, guarantees, and acceptable methods of
payment.

Make
sure the shop has your contact information readily available, so you can be
reached as soon
as possible.

What Our Customers Are Saying

Early Saturday morning, we were heading home to Minnesota and our car started making grinding noises. Called Tim and he said bring it in. Discovered we needed a new air conditioner compressor and he installed it and had us back on the road right away. It was a 12 hour drive home and we felt happy, cool and comfortable. Thanks Tim!

-Sharon Snyder

Extremely trustworthy and knowledgeable, with fair rates. Absolutely recommend this shop! You won't be disappointed.

-Jennifer Holman

My family has always gone to Northwest Automotive. We enjoy their great work, great deals, and friendly staff. I needed an alternator on an emergency. The shop owner found me an alternator after hours and willingly installed it to get us back on the road at a reasonable price. Always my first choice when recommending professional automotive repair.

-Sarah Doeden

Thanks so much for making our car safe, and doing it for an afforadable price.

-Madalyn Hasselschwert

Great service!

-Kevin Kaskel

The guys here are awesome! The fuel pump in my 99 Firebird went bad. They had my car towed to their place, diagnosed the problem, and had the fuel pump and the serpentine belt fixed within a few days. Will be recommending this place to all my family and friends!

-Jillian Graham

My daughter's car was making a horrible clacking noise from the engine. I trailered it to Northwest Automotive, and they took one listen and knew it was mechanical in nature. The worked really hard to quote a good price, find a used engine, and even offered to arrange financing. We chose not to repair the car at this time, and they didn't charge us for the effort they put in. I would definitely recommend these guys for any auto repair need.

-George Schaffer

My experience at Northwest Automotive has always been good. They have always gotten me in quickly and fixed whatever I needed for a reasonable price! I would definitely recommend doing business there. Specializing in engine repairs and all your other needs!

-Cassy Jennings

Our van's check engine light came on Friday evening. We planned to leave Sunday after church for vacation. So, Saturday morning I call up Northwest Automotive to see if they could fit me in. They said come on in. When I arrived, they ran the standard diagnostic test to find what tripped the light. It turned out to be an extremely simple fix, and they had me back on the road in 10 minutes, which was fantastic because I had two toddlers in tow. The best part? They charged me nothing! At dealerships, I've paid $50+ for them just to run this test.

-Eric Moquin

Great service and great guys that know what they're doing. And, they get it done fast and right!

-Justin Reed

Awesome work! These guys know automobiles and have all the professional tools to do any job, big or small. Take your vehicle in or give them a call. OUTSTANDING WORK!