Retail Customer Service Skills Training

OVERVIEW

The Retail Customer Service Skills Training Certificate Program prepares students with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

OBJECTIVE

The program emphasizes customer service skills that can be applied in a wide variety of retail settings. The course includes the following topics:

Providing an excellent customer experience

Building customer loyalty

Dealing with difficult customers

Building communication skills

Managing Time

Working in teams

Managing yourself and others

Becoming successful in the retail world

Identifying retail workplace challenges and opportunities

DETAILS

Looking for a career where you are always in demand? The Retail Customer Service Skills Training program prepares students with the skills and knowledge needed for successful careers in retail. In this program, offered by Smart Horizons Career Online Education, you will master the skills you need to obtain a career certificate in Retail Customer Service Skills Training.

As you prepare for your career in the retail industry, you will learn about providing excellent customer service, as well as personal management skills that will make you effective in the workplace.

When you complete the program, you will earn a Retail Customer Skills Certificate.

You will be given six (6) months to complete the program; however, since the course work is self-paced, you may be able to complete it in less time.

REQUIREMENTS

This program can be taken on a PC or a Mac. You will need Internet
access and email capability.

For Windows users, you will need to have Windows XP, Vista, 7, or
greater. For Mac users, you will need to have Mac OSX version 10.5 or
greater. You will need to use Internet Explorer version 6 or later,
Firefox version 10 or later, Apple Safari 5.0.3 or later, or Google
Chrome version 0.11.257.201 (including 11.0.696.57 update) or later.
You will also need to enable JavaScript in your browser options.

Adobe Flash Player and Adobe Acrobat Reader are required for this
program.

PREREQUISITES

INSTRUCTOR

Darlene Lawrence is an Academic Coach and Childcare and Education Instructor with 5 years of experience. She has a Bachelor’s degree in Business Administration and a Master’s degree in teaching.

FAQS

1. Can I register for programs if I am an international student?

Yes, because ed2go programs are online you never have to actually travel to the school. Most schools offer telephone or online registration.
2. How long does it take to complete a program?

All of our programs are self-paced and open enrollment, so you can start them when you want and finish them at your own pace. Most programs allow you 180 days after your register to complete them.

3. Do I have to buy additional materials?

No additional materials are required for this program.
4. Can I get financial assistance?

ed2go courses are non-credit courses, so they do not qualify for federal aid. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses.
5. What happens when I complete the program?

Upon successful completion of the program, you will be awarded a certificate of completion.
6. Am I guaranteed a job?

ed2go programs will provide you with the skills you need to obtain an entry-level position in most cases. We don't provide direct job placement services, but our facilitators and career counselors will help you build your resume and are available to give advice on finding your first job. Facilitators will also be available to use as a professional reference upon completion of the program. Potential students should always do research on the job market in their area before registering.

7. Who will be my instructor?

Each student is paired up with a facilitator for one-on-one interaction. The facilitator will be available (via e-mail) to answer any questions you may have and to provide feedback on your performance. All of our facilitators are successful working professionals in the fields in which they teach.

8. What software or hardware do I need in order to take online programs and what are the system requirements?

In order to take our online programs, you must have access to a computer and the Internet. You can access the program contents from any Web-enabled computer. You don't have to use the same computer to log-in to the program every time. We recommend that you have a word-processing program (Microsoft Word is best) and the latest version of Internet Explorer.
9. Can I use a Mac?

Yes

10. How can I get more information about the program?

If you have questions that are not answered on our website, please feel free to contact us via LIVE chat (click the button toward the top of the page). If you are visiting us during non-business hours, please feel free to send us a question using the "Contact Us" form to the right. You may also call us at 1-855-520-6806. We will answer your questions promptly.
11. When can I start the program?

Our programs are all open enrollment. You can register and start the program as soon as you are ready.

Please note: Once the program curriculum is accessed online or through submission of a material shipment confirmation, refunds cannot be issued.
12. How do you do the applied labs if you don’t have equipment?

The majority of labs can be done using the online lab system. A link to schedule the lab is included with the course for each lab that can be done online.

13. When can I work on my courses?

Courses are self-paced and taught in an online learning environment available to all students 24 hours a day, 7 days a week.

14. What if I need support?

Our instructors will be on hand to answer any questions you have about the coursework.

15. What if I don't have enough time to complete my program within the time frame provided?

The time allotted to complete your program has been calculated based on the number of hours for each program, so don't worry too much about not completing in time. If, after a concerted effort, you are still unable to complete, your Student Advisor will help you work out a suitable completion date. Please note that a fee may be charged for an extension.