FAQ's.

Find out how we can help bring your brand to retail

Frequently asked questions.

How do I get a quote?Simply call our team on 01793 881333 and one of our friendly Customer Services team will answer (no automated answering machines here!). There are lots of variables in garment printing, so we’ll guide you through a series of questions to understand exactly what you want and will follow up with a quote by email –or phone you back if it’s more convenient.

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What is your minimum order quantity?The short answer is we don’t have one. If you’re looking for a small number of garments you design yourself, our sitewww.printmeashirt.comis the ideal place to start- you can add your designs online, add personalisation and order online.If your order includes not-your-average garments, embroidery or screen printing, get in touch on 01793 881333 to discuss what you need. Embroidery and screen printing both involve set up costs so very short runs of these can be costly, but there’s often an alternative we can recommend.Can I come in and see the items before I decide?Sure! We stock a range of sample garments at our showroom in Swindon. Our range is far greater than we could possibly stock, but we have hundreds of our most popular items for you to see in person. Our showroom is open 9am - 5pm Monday to Friday and you can find us at Unit 1 Callenders Industrial Estate, Paddington Drive, Swindon SN5 7YW.How do I need to supply artwork?Artwork should be supplied as a high-res image file – or vector file if you have it. Once we have received the artwork, we will contact you immediately if we have any concerns with printing or embroidering the design you have supplied. If you would like accompanying text, you will need to confirm what you need and how you would like the text positioned.Can you do a mock-up for me? What about a sample? We provide a mock-up/ visual of every new order so that you are approving exactly what we will print. This will show your design on the garment you’ve chosen, in the correct colour wherever possible.

If you require Direct to Garment Printing or Transfer Printing samples are very easy. However, if you require Embroidery or Screen Printing, a sample can be expensive due to the set up charges and the Screen Printing costs. We will advise of the sample cost if this is necessary for you. Alternatively, we have a range of ‘portfolio’ garments and embroidery swatches that we can show you to demonstrate the quality of our work.How long will it take?This really depends on the size and complexity of your order! We can often turn straightforward, smaller jobs around in 24-48 hours (including embroidery) and are capable of completing high volume printed orders at short notice. Our standard lead time is 5 working days from order confirmation. Get in touch if you need something in a hurry- we are usually able to help. What about delivery? We can deliver items by standard delivery (1-2 working days) or via next day courier. Shipping is priced by weight so we don’t have one set fee- we will advise the delivery cost before you place your order. Alternatively, you can collect your order from our showroom in Swindon.When and how do I need to pay?We require payment on order confirmation for all orders. You can pay by cash, BACS or credit/ debit card in person or over the phone. If you have a large order, or will be ordering regularly, we may be able to offer a credit account. Please ask about this when discussing your order and ask to speak to our Accounts team.What is your returns policy?

We are unable to accept any returns unless there is a fault with the garments or we make an error with the printing or embroidery (i.e. the garments were not printed as per the approved visual proofs). It’s rare but does occasionally happen -if you think you have received faulty goods, please contact us within 48 hours of receiving your garments, giving us full details of the damaged or incorrect goods, including photos if possible. Where there is a fault or error, we will always put this right and give you the option of a refund or replacement.

Can I supply my own products to be embellished?

We can often work on items that are supplied to us by our customers. There are limitations to what we can achieve on some fabrics, styles and constructions so it's always best to show us one before you go and buy a lot of plain stock. The one major consideration you must keep in mind is that any items you give us are supplied at your own risk. This is to say that should an error be made that leads to an item being damaged or incorrectly embellished we will not be held liable for the cost of replacing your own stock or held liable for any consequential loss as a result. Whilst we always do our best to ensure mistakes don't happen, printing and embroidering isn't an exact science and problems can and do crop up from time to time. If we are embellishing our own stock and we have a problem it will be replaced during the production process, however, as stated above this is not the case for customer supplied items that we undertake at your own risk. Please ensure you are happy with this and you are willing to take this risk on before asking us to embellish your own items of stock.

Why do you offer such a wide range of services?We started from a base of being garment decorators of distinction and found that our customers kept asking if we could help with more and more of their printing requirements. As we have equipment and production capacity for various types of vinyls, fabrics, large format print and more, we are able to not only say yes, but deliver the great quality they know us for. So today, we work with many of our customers to deliver any and all of their branding needs. We like to think of ourselves more as a partner than a supplier, and this is ingrained in our culture and the way we work with our clients.Do you do everything in-house? 100% of our garment printing and embroidery is done in-house from start to finish. We believe passionately that the perfect results we pride ourselves on can’t be achieved without the combination of up-to-the-minute technology and an expert eye. Our team have hundreds of years of experience between them perfecting our range of print and embroidery techniques.

Much of our large format and signage is also done in house, so that we can ensure the very best quality. There’s not much that we can’t do from our large new premises in Swindon– and if there is, we have a network of trusted partners that we use and work closely with throughout.