23 Forward-looking statements This is a rolling (up to three year) Roadmap and is subject to change without notice. This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect Hewlett Packard's predictions and / or expectations as of the date of this document and actual results and future plans of Hewlett-Packard may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions. 23

24 Service Request Management Expansion of the Service Desk module Fulfillment tasks with sequencing and dependencies through Task Plans Tasks can be set to open Incident or Changes Request Models Pre-defined template and fulfillment plans for common requests Request Model offerings Simple ESS request oriented details (e.g. description and image) All product views are illustrations and might not represent actual product screens. 24

30 HP Software Support portfolio HP Software Support Enterprise Support Around the clock access to product version updates and fixes, reactive problem resolutions and access to self-solve knowledge Premier Support Proactively optimize your environment *NEW* Critical Support Support for complex mission critical environments Basic Standard Priority Advisory Business Critical Access to self-solve knowledge and product updates Reactive support local business hours Access to self-solve knowledge and product updates Reactive support around the clock Enhanced reactive support local business hours with access to a pool of advanced engineers Pre-requisite: Enterprise Basic or Enterprise Standard support Assigned Technical Proactive Account Manager providing strategic support and solutions guidance and proactive support for products Assigned Enterprise Services Manager providing a single point of contact to lead strategic reviews and efficiently co-ordinate all support services to optimize your environment Annual and quarterly reviews and migrations planning from your assigned Critical Support Business Manager. Provides a new level of protection for your environment with rapid diagnosis, response and resolution of issues 30

ITIL in 60 Minuten Jörn Clausen joernc@gmail.com Captain Barbossa: And thirdly, the code is more what you d call guidelines than actual rules. Elizabeth Swann: Hang the code, and hang the rules. They re

ITILin60Minuten Jörn Clausen joernc@gmail.com Captain Barbossa: And thirdly, the code is more what you d call guidelines than actual rules. Elizabeth Swann: Hang the code, and hang the rules. They re more

Exercise (Part XI) Notes: The exercise is based on Microsoft Dynamics CRM Online. For all screenshots: Copyright Microsoft Corporation. The sign ## is you personal number to be used in all exercises. All

This press release is approved for publication. Press Release Chemnitz, February 6 th, 2014 Customer-specific software for autonomous driving and driver assistance (ADAS) With the new product line Baselabs

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Version: 00; Status: E Seite: 1/6 This document is drawn to show the functions of the project portal developed by Ingenics AG. To use the portal enter the following URL in your Browser: https://projectportal.ingenics.de

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

Granite Gerhard Pirkl 2013 Riverbed Technology. All rights reserved. Riverbed and any Riverbed product or service name or logo used herein are trademarks of Riverbed Technology. All other trademarks used