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Even more improvements on MyAviva

Published: 26 Apr 2017

Building on the success of MyAviva, we have introduced some exciting new features to the app, aimed at putting your clients in even more control of their policy.

Our latest feature is designed to help customers who have our dental benefit. It allows them to make a claim online in just 2 easy steps. What’s even better is it’s available on desktop, tablet and mobile. Here’s how:

Step 1:They tell us about the treatment they’re claiming for.The customer simply tells us when they had their treatment and the type of treatment they’re claiming for – using a simple ‘pick and click’ selection of options available.

Step 2:Upload their receipts or invoices.The customer then uploads copies of the receipts or invoices for the treatment they’re claiming for and submits their claim. They’ll receive confirmation letting them know their claim has been successfully submitted and what will happen next.

That’s it – quick, easy and a lot less painful than going to the dentist!

As a reminder, Customer‘s registered on MyAviva can benefit from a whole range of new online services - designed to make it quick and easy to access the information they need. From the ability to keep track of their excess and out-patient benefit limits, make a new claim or updating us on an existing claim.

They can also update their own information, seek guidance and check our FAQ’s to make life easier, and make the most of their policy.