With lelong new policy, all lelong order transaction is compulsory using netpay with no extra chargers.

Out Of Stock

With lelong new policy, all lelong order is set to Auto-Confirm, we cant ensure that all product in live posting are in-stock. Live products will only update from time to time. If the item you order is out of stock, you will be informed with the option to change other product or cancel your order and get refund. If you decide to wait for an order, please be aware you may have to wait longer than the delivery schedule times stated above.

Refund Process

Refund are managed by lelong netpay, as stated in thier netpay policy, the processing time will be 10-14 working days.

We will update if you have requested for the refund.This applies to only payment made through NetPay (Credit card and Internet Banking).

3) If you are not available at the time of attempted delivery. Should this happen, KOOL PC will reschedule the delivery.

Courier Shipping Policy

1) Our appoint courier company delivers to all major cities and states in Malaysia. However, we aim to deliver your orders to you according to your shipping options.

2) We shall aim to let you know if we expect, if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

3) Please note that it might not be possible for the courier company to deliver to some locations.

If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for delivery to an alternative delivery address.

5) All risk in the goods shall pass to you from the time when you receive your goods, we will not be liable for loss or destruction of the goods.

6) You must take care when opening your received goods so as not to damage it, particularly when using any sharp instruments.

TRACKING YOUR SHIPMENT

1) To track your order, please use the tracking ID provided in My LELONG account at once when your items have been shipped out.

Please Go Through and Read This Carefully; It Contains Very Important Information About Your Rights And Obligations, As Well As Limitations And Exclusions That May Apply To You on Behalf Of This Purchase.

* Goods Sold / Paid / Delivered / Not Compatible Are Not Refundable, Returnable And Exchangeable. We are not responsible for the compatibility of the items. Please consult with us if you have Compatibility Issue before we shipped out your order.

* Deposit For Advance / Pre Order Is Not Refundable. Transportation / Courier Of Goods / Orders And All Cost Will Be Borne By Purchaser.

* Buyer / Purchaser Bear The Risk For Postage / Courier Orders. Mishandling, Damaged or Missing Parcels / Orders Are To Be Claimed With Respective Courier Company According To Their Term And Condition.

* Your shipping charges set by us does not include Insurance.

* Please Keep Any Purchase Receipt For Warranty Purposes. KOOL PC Holds The Right To Reject Any Claim Without The Presence Of Purchase Receipt.

* Warranty On All Products Sold Is Considered Null And Void Under Any One Of The Following Conditions:

1) Warranty Claim Do Not Come With COPY Proof Of Purchase/Receipt.

2) Warranty Seal/Sticker Is Tear, Broken Or Tempered.

3) Misuse, Mishandling, Natural Disaster Or Unauthorized Disassembly.

4) Burn Mark Or Any Physical Defect / Damage Caused By End User Or During Deliver / Postage / Courier.