If a test connection fails to your RBS Server check the security settings for the folder you are using to store your customers' data. The default is C:\RBS\. Make sure its settings allow full access.

This problem cannot be located without doing a full Test Connection. A simple login WILL succeed. So try a Test Connection to diagnose this.

If you have problems opening ports, we have a utility you can use to test them. Download the following utility to your RBS Server computer and run it. It will perform diagnostics on your RBS Server and your Internet, firewall, and router.