What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.

Wednesday, 14 December 2011

I also received a summary of the feedback forms and people really enjoyed the day, particularly the two part format with an overview of the theory in the morning and experiences from the field in the afternoon. And almost everyone said what they learned will affect their practice :) Really chuffed and happy that people found the workshop useful. Thanks again to my speakers and Anne Radl for her support - I wouldn't have been able to do this without you :)

About Me

Despite being a physicist and engineer by background, I have been working on healthcare since 2008. For the first 4 years as a researcher studying the cross roads between engineering design, design thinking, service science and healthcare management. Later, I moved into consulting, where I am working with pharma, medtech and medical services. 2015/2016 I was selected as a secondee to the World Economic Forum, where I spent 11 months trying to figure out how to prevent non-communicable diseases and drive change that allows people to maximize their Healthy Life Years.