Please look under the magnetic flap that holds the receiver onto the paper. You will see that there is a small slider switch which has two options: IOS and others. Please make sure that the switch is set to others.

If you switch the slider to others, please try pairing the device again. Then start the equil note app to confirm that the pen is working.

Please do contact our Support team at support@myequil.com if you still are having difficulty with the connection process.