Web Site Hosting FAQs

Web Hosting Basics

What is Web Hosting?

Web Hosting provides the infrastructure to publish your web site. Our Web Hosting service includes space on a web server to store your web site, bandwidth to send it out to the world, configuration capability to associate your domain name with the web site content, and more.

What is shared web hosting?

For shared web hosting, the service provider uses a single web server to serve multiple Web Hosting accounts, instead of providing one web server per Web Hosting account. Shared web hosting is a cost-effective solution for personal and small business web sites.

Can I have more than one domain name pointed to my Web Hosting account?

How soon will my Web Hosting account be ready for use?

If you associate an existing domain name with your Web Hosting account, your web site can go live immediately after your transaction has been processed. If you associate your Web Hosting account with a new domain, it may take up to 48 hours before the Registry updates its records to resolve the domain name to your web site.

Will I have unlimited access to update my web site?

Yes, you can update your web site 24 hours a day, 7 days a week.

Will I have my own FTP access?

Yes. For Windows Web Hosting, you can FTP files to your Web Hosting server by logging in with your hosting account username and password. For Linux, you’ll log in with the username and password you selected when you added the domain to Plesk.

If I use your Web Hosting, do you place ads on my web site?

No.

I already have a domain. Can I use it with your Web Hosting?

Yes, you can use an existing domain name with your Web Hosting account provided it is either in this account or at another registrar. If your domain is in another account with us, you must subscribe to Web Hosting in that account.

What kinds of Web Hosting do you offer?

We offer Windows and Linux hosting, each with multiple levels of storage and bandwidth. Windows packages also offer the option of either Access or SQL database.

What type of control panel does Web Hosting use?

Can I use an SSL certificate with Web Hosting?

Yes. Log in and click "My Account". In the "Manage Services" section find "SSL Certificates" and click "Manage". Click the certificate you want to associate with Web Hosting. In the "Web Server Information" section, select "Our Hosting". Open the "Hosting Account" menu, and select the Web Hosting account that contains the domain name you want to secure. Type the domain name you want to secure in host.sld.tld format. Fill out the rest of the form and click "Submit Certificate for Approval".

Do I get my own dedicated IP?

Dedicated IPs are issued only to those hosting accounts using SSL certificates.

What billing cycle options do you offer?

We offer one-, three-, six-, and twelve-month billing cycles. You can change to a longer billing period at any time; you can change to a shorter billing period in the last 30 days of your current billing period.

Is there a minimum contract for Web Hosting?

You may cancel your Web Hosting account at any time. However, keep in mind that your account is billed at the beginning of each cycle.

What are your Web Hosting content policies?

To view our current Web Hosting agreement, click "Terms & Conditions" at the bottom of this page, then click "Web Hosting Agreement".

Managing your Web Hosting account

How do I associate a domain name with my Web Hosting account?

To associate a domain with Web Hosting, log in and click "My Account". Click "Registered Domains". Navigate to the domain name you want to associate with a Web Hosting package. Click the "Web Hosting" tab. Open the "Web Hosting Account" menu and select a Web Hosting account name. Click "Save Changes".

To associate the Web Hosting account with the domain name, log in and click "My Account". In the "Manage Services" section find "Web Hosting" and click "Manage". Find the Web Hosting account you want to associate with the domain name and click "Control Panel". Use the Help in the control panel to finish setting up your web site.

What is the directory (folder) named "_private" and others beginning with an underscore?

How do I configure my Email program?

Once you have associated a domain name and created an email account using that domain, you need to configure the host records and configure your email program. Log into your Web Hosting account and go to http://webhosting.ehost-services.com/HP2/help/ for instructions.

Our Web Hosting accounts offer specific amounts of bandwidth, that is, delivery of your web site content to visitors. Your bandwidth overage options go into effect once your site goes over the amount of your original service plan.

To change your bandwidth overage options, log on and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". Click the name of the Web Hosting account for which you want to change overage options. In the "Navigation" menu select "General Settings". Select your desired bandwidth overage option and click "Save Settings".

How do I upgrade my database?

To list the database offerings in base packages, log in and click "My Account". In the "Manage Services" section, find the "Web Hosting" service and click "Purchase". In the "Package" row, click "Compare". The table includes database information.

To upgrade database capacity in an existing Web Hosting account, log in and click "My Account". In the "Manage Services" section, find the "Web Hosting" service and click "Manage". Click the account name that you want to upgrade. In the "Upgrade" section, open the "Database" menu, select an option, and click "Upgrade Now".

Can I upgrade my Web Hosting account?

Yes. Log in and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". Click the name of the account for which you want to change the password. In the "Navigation" menu select "Overview". Make any desired changes and click "Upgrade Now".

Can I change my Web Hosting account name?

You cannot change your Web Hosting account name.

I forgot my Web Hosting account name. What should I do?

Log in and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". A list of your Web Hosting accounts appears.

Can I change my Web Hosting account password?

Yes. Log in and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". Click the name of the account for which you want to change the password. In the "Navigation" menu select "General Settings". Enter your new password and click "Save Settings".

I forgot my Web Hosting account password. What should I do?

Log in and click "My Account". In the "Manage Services" section, find the Web Hosting service and click "Manage". Click the name of the account for which you need the password. In the "Navigation" menu select "General Settings". Enter a new password and click "Save Settings".