When experiencing any kind of connection issues, the connection and diagnostic logs of the HMA! Pro VPN client for Windows and Mac are helpful to identify the problem and find a solution.If you're using alternative connection methods, devices or operating systems, see if it provides you with logs of any kind or at least a descriptive error message.

Windows: Vista / 7 / 8 / 10

When using the HMA! Pro VPN client for Windows, you can get the diagnostic logs by clicking "Diagnostics" in the diagnostics tab of the clients Dashboard.

Once the diagnostics completed, click "Open log file".

The logs will be opened in a text-editor, from where you can copy+paste the content into your email to us.