Shipping & Return Policy

Shipping & Return Policy

Shipping and Return Policy

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United Arab Emirates or Internationally using Fetchr or the shipping method of your choice. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

Items in stock will typically ship out in 2-3 business days.

Multiple booking/orders/shipments may result in multiple postings to the cardholder’s monthly statement.

Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected.

International Orders

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Return, Exchange Policy & Cancellations

Our goal is to ensure your complete satisfaction with your purchase. If for any reason our service or the products we deliver fall short of your expectation, we will do our best to make it right.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case following conditions are not met CelMetro Communications DMCC (www.celmetro.com) reserves the right to charge a fee or refuse the return.

– The items must be returned for refund or exchange within 15 days of original purchase

– Items and packaging must be received in new condition

– The original manufacture’s packaging must not be damaged

– Packaging must include all original items, manuals etc.

– Return Authorization Number must be clearly marked on the shipping box

– Return package must include copy the original invoice or sale receipt

Before returning package, you need to contact CelMetro.com to receive Return Authorization Number (number to be placed on returning package). You can use phone number listed below or e-mail [email protected]

If you have an exchange for the same amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, traceable method to the address below.

Cancellations

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

CelMetro Blog

Great location to bring your I phone/ Ipad. Professional and friendly staff and you only pay when they change a part or provide genuine service. Quality vs Price really good and will go back again incase needed.read more

Claire VINCENT

18:09 25 Jul 18

SUPER QUICK, efficient and very FAIR prices. Saved my very old mac book pro and took tme to answer to all of my questions. THANK YOU ALEXread more

Ammad .G

14:46 24 Jul 18

Good service but definitely ask for discount you will surely get overall phone was fix within an hour best quality materials usedread more

Tyler Stellman

13:41 23 Jul 18

this place is SO efficient and great. I cannot recommend this place enough!read more

Mary Ian

04:20 11 May 18

Amazing service and quality of work. My iPhone battery was dying, it was replaced in exactly 25 minutes. I ALWAYS go to them when I need help with mobile phones. A friend of mine need to replace her Iphone battery, Apple did not have appointments available, sent him to an authorized service centre, appointment was done for 4 days later, repair centre said it would take them 3 to 5 working days to replace the battery! And the price she paid was about the same I paid at Celmetro, except that I got my phone back in few minutes! Efficient, profesional, easy parking!read more

Urumese Mampilly

19:43 09 May 18

Excellent service,Had gone there to repair my iphone screen.Got it repaired under 45 minutes.Customer service is also excellent.Would highly recommend this place to anyone planning to repair apple productsread more

Great service with personal touch
It’s been my second time here and impressed with the quick service.
Highly recommend ?.read more

Giacinta Acerbi

08:39 27 Feb 18

Excellent service. They always solve my phone problems in the best way!!! Fast and week done. I can’t ask moreread more

Martin Ndomo

20:49 10 Jan 18

I have taken my HTC and iPhone several times with different problems n the services n willingness to help was beyond words. All the friends I referred there have had a positive feedback too. Bravo cell metroread more

Carlton Crabbe

09:04 07 Jan 18

Very helpful, quickly replaced my iphone 6 battery. Onsite parking and waiting area. Could not be more happy. Much quicker than Apple's own service centre. Well done, I'll be back with a broken ipad and a slow ipad for fixing!read more

Idris Bello

16:04 03 Jan 18

I gave two of my mac laptops for repair. CelMetro and its technician, Vijor, correctly diagnosed and fixed the issues. Vijor was excellent and his technical and customer approach is superb. I'm definitely recommend CelMetro to all and ask for Vijor!!read more

Arun Kumar

19:56 10 Dec 17

Absolutely fabulous service. Too many things to like about these guys. Their customer-oriented approach is coming from all of their their front office staff (different individuals!) and this leads me to believe there is a culture which is coming from the top, on how to deal with customers. I am a repeat customer and have ensured my friends use Celmetro everytimeread more

They were really helpful, they
actually fixed my headphones for free because they said it's a minor fix..... Amazing center and totally recommendedread more

Johan Sinck

15:41 30 Jul 17

Recently got the battery replaced on my iPad.
Company contacted me regarding pickup, and picked up exactly at the time stated. Device was repaired, delivered back to me all in good time. Very good service for the price, would definitely recommend to do business with again.read more

Pieter Rombaut

02:50 26 Jul 17

The screen of my ipad was broken. Took it to the shop and the same day they delivered the fixed ipad in the hotel were i was staying ! Top serviceread more

samuel biro

08:42 20 Jun 17

Great place to fix your phone. Staff is friendly, service is great! Strongly recommend it! read more

Jatin

05:57 18 Jun 17

One of the best places in the UAE to get your phone repaired or serviced. I and my friends have had their phones repaired from here on multiple occasions? and can only say positive things about the jobs. read more

Jonathan Simmonds

11:10 27 May 17

Efficient, friendly and professional service. Replaced the screen on my iPhone in under 30 minutes. Highly recommended.read more

Pao Pao

19:31 10 May 17

Excellent service! Very professionals from call center to driver. I am really really happy for their service. They repair your gadget in just 1 day. Mashallah.. God bless u allread more

Zoe Couturier

08:13 16 Mar 17

Thanks for going the extra step for your customers this morning. Great Service Guys!! Keep up the good work. Thanks - Sebastianread more

Ashka Krishnani

06:03 15 Mar 17

very organized, prompt and super helpful. highly recommend it!!read more

Nursultan Yelemessov

06:19 14 Feb 17

Katie and Marie are amazing increase their salary i will come back only because of them!!!!!!read more

yatin hattangadi

09:49 12 Feb 17

These guys are consistently fantastic. Been using their services for years now, and they've always nailed the problem in the most sensible and cost-effective manner possible. Most of all, I like their honesty and integrity. The front desk is brilliant.read more

AkhtarHusion Hussain

13:00 02 Feb 17

these guys are awesome and saved my weekend ... excellent service over the phone , whereas Apple was also asking me to visit for my issue to get fixed and gave me a feeling like i will return back hopeless..
thumbs up CELMETRO !!
Keep providing the brilliant services as you always do.. !read more

Tim McGill

09:36 26 Jan 17

Very efficient, friendly and well priced. Thank you.read more

Jens Engelhardt

07:18 04 Jan 17

Very friendly and reliable. Device (iPad 2 mini) was picked up at my hotel as agreed and returned repairrd as discussed. I can highly recommend CelMetro!read more

Mark Anthony Angeles

12:34 22 Dec 16

Experience was great! And the support response time is very fast. Will surely tell my colleagues about Celmetroread more

Leslie Anne Alita

12:12 22 Dec 16

I am very satisfied with the servise I got with Celmetro. I had my iphone 6 screen cracked and they changed it in less than an hour. I even got 2 years warranty for any screen malfunction. I am really amazed with their service and their csr are very much helpful. Thank you Celmetro.read more

Raheel Zubair

07:29 04 Dec 16

Hi,
I found this place to be the best repair shops i have ever been. Customer Service (Katie) was excellent, repair timeline was minimum, comfortable environment & best price.
I got my iPhone 6 with error 9 fixed by CelMetro.
One word for such place is "Outstanding" Regards
Raheel Zubair
+971552674021
[email protected]read more

K.U Jacob

14:41 20 Nov 16

Very fast an reliable. They provide quality service and all in the best price!!read more

Nordin Kattani

11:55 10 Nov 16

i've been here a couple of times, and i really love their professional approach and their service is incredible I an really recommand CelMetro to everyone who has probems with their devices. Definetly will be comin back here whenever i have any problems with my apple and samsung devicesread more

Mad Rybeck

08:49 09 Nov 16

Excellent Service with 100% Customer support. Which you cant anywhere else. The best place to solve the issues what you have with your devices.
Thank you Cell Metro..read more

Harinder Duggal

12:08 24 Oct 16

Cell Metro were extremely helpful and courteous. I was having problems backing up my phone to iTunes. Their technicians such as Tauqeer were so quick and helpful.
This was my second time at Cell Metro. I now think of Cell Metro as my first stop when it comes to issues with my devicesread more

Harinder Duggal

12:08 24 Oct 16

Cell Metro were extremely helpful and courteous. I was having problems backing up my phone to iTunes. Their technicians such as Tauqeer were so quick and helpful.
This was my second time at Cell Metro. I now think of Cell Metro as my first stop when it comes to issues with my devicesread more

Joseph John Nalloor

08:58 19 Oct 16

My IPad Air2 just stopped working. CelMetro fixed it up great.
Excellent service. Straight to the point. Gave me regular updates and a great price as well.read more

Donavon Wood

08:33 13 Oct 16

CelMetro are friendly, fast and very helpful. I highly recommend them for phone repair. I had a small issue with my antenna, not only dd they fix the issue within ten minutes but they also did not charge me for the repair.
I am very happy with their service and the friendliness I experienced.read more

Garima Sachdev Kapoor

13:25 08 Oct 16

fixed my cracked screen. Very prompt service and friendly staff. Will definitely recommend and use their services again.read more

Garima Sachdev Kapoor

13:25 08 Oct 16

fixed my cracked screen. Very prompt service and friendly staff. Will definitely recommend and use their services again.read more

Dayan Ali

08:51 08 Oct 16

I brought my water damage device and they fixed it. I'm so glad and I don't need to buy new phone. Thank you for the superb service and professional customer service.read more

Ellen WvD

07:28 07 Oct 16

Very professional, quick and affordable services. They fixed our iPhone and iPad (phone button didn't work anymore, iPad had a completely broken screen). So happy we don't have to buy new devices!read more

Ellen WvD

07:28 07 Oct 16

Very professional, quick and affordable services. They fixed our iPhone and iPad (phone button didn't work anymore, iPad had a completely broken screen). So happy we don't have to buy new devices!read more

Junal Tin-ga

14:38 01 Oct 16

Got my iphone fixed in just 45 minutes! Apart from the quality service, staff are so professional and friendly! I would highly recommend CELMETRO!read more

Junal Tin-ga

14:38 01 Oct 16

Got my iphone fixed in just 45 minutes! Apart from the quality service, staff are so professional and friendly! I would highly recommend CELMETRO!read more

Nader Jouzy

13:40 10 Sep 16

Great place with quick and helpful service, I had to get my iPhone battery changed and the first place I went to reset my phone unnecessarily. These guys have good advice and I would definitely come back for future issues with apple products. Again fast service with a year warranty on the batteryread more

Nader Jouzy

13:40 10 Sep 16

Great place with quick and helpful service, I had to get my iPhone battery changed and the first place I went to reset my phone unnecessarily. These guys have good advice and I would definitely come back for future issues with apple products. Again fast service with a year warranty on the batteryread more

Bhushan Lambadi

18:03 07 Sep 16

This is Bhushan Lambadi ,I visited cell metro company for my I phone 6 repair they done very good job. Good service.read more

Creative ae

16:08 07 Nov 15

HONESTLY HONEST My iPhone was not charging. Others told me that i have to replace the charging dock. But the guys in celMerro, found that it just needed some cleaning. So they cleaned it and now it's working perfectly. The best part is that they did that for FREE in 15 minutes! They have this policy, NO FAULT NO FEES! Very recommended read more