Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome and are allowed into the palace as long as they are wearing their designated jacket or lead slip. Owners should also bring the dog’s 'Assistance Dog’s (UK)’ identification book with them.

Accessible travel

Underground and Overground

There is no step-free access to Gardens from the westbound platform of Kew Gardens underground station.

There is no step-free or wheelchair access at Kew Bridge station.

Richmond station is equipped with lifts and level access.

Disabled parking

The Brentford Gate car park has several dedicated parking bays for disabled visitors.

There are three disabled parking bays near Elizabeth Gate on Kew Green.