Customer Service Apprentice
The Lydden Bell

You will be working in a traditional Kentish Inn, located within the village of Lydden, in the stunning Kent countryside. They pride themselves on the quality of their locally sourced food, and selection of locally produced beers.

Apprenticeship summary

Weekly wage

£112.00

Wages explained

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

Working week

Over 5 days, split shifts (32-40 hours per week)

Total hours per week: 32.00

Apprenticeship duration

12 months

Possible start date

26 Aug 2017

Date posted

23 Feb 2017

Apprenticeship level

Intermediate Level Apprenticeship

Reference number

VAC001175723

Positions

1 available

You will be working in a traditional Kentish Inn, located within the village of Lydden, in the stunning Kent countryside. They pride themselves on the quality of their locally sourced food, and selection of locally produced beers.

Your duties will include:

Assisting with serving the customers

Help to maintain stock levels

Making beverages and serving food

Keeping all areas clean and tidy

Handling customer enquiries

Understanding the customers needs

Helping to promote additional products and/or services

Resolving customers complaints

Managing diary systems and handling bookings

Contribute to the organisation of an event

Ideally you will have some experience in customer service, but this is not essential.

Due to the location of this role, please look into travel before applying for this vacancy.

Pay: £3.40 per hour plus tips

Requirements and prospects

Desired skills

Communication skills

Personal qualities

Reliable

Committed

Passionate about the industry and can work efficiently as part of a team.

Qualifications required

You must have an A-C (or equivalent) in Maths & English.

Future prospects

Possible permanent position.

About the employer

The Lydden Bell is a traditional Kentish Inn, located within the village of Lydden, in the stunning Kent countryside. Recently refurbished, the atmosphere here is relaxed and friendly. We pride ourselves on the quality of our locally sourced food, and our selection of locally produced beers. We offer outstanding food and service everyday.