In the StepSeq registry value, add 9,2: after 1,2:Note: The value of SetupSeq should look similar to the following, although the exact values may differ:1,2:7,2:17,2:18,2

For the example shown above, the value of StepSeq should be modified to:

1,2: 9,2:7,2:17,2:18,2:

Re-run setup for BlackBerry Enterprise Server 5.0 SP4 MR7 while logged in with the account that was originally used to install the BlackBerry Enterprise Server.Note: If the account used to run the BlackBerry services was switched after the BlackBerry Enterprise Server was originally installed and before the upgrade, then use that account.