The DSS Support Analyst position, reporting directly to the Team Lead, investigates and resolves software and hardware issues via phone support as well as desk-side visits as needed. This includes but not limited to desktops, laptops, tablets, printers, scanners, mobile devices, Mac Books and iPads. The Technician is responsible for problem and service request management, working directly with the end users as well as with multiple IT departments. Assist in the support and implementation of technology solutions. The Technician will be responsible for local and remote users.