Objective

Environment

Procedure

If the phone you want to move is assigned to a user, un-assign the user.

Open a Help Ticket to get the service line associated with the phone and number canceled

In the Reason for Ticket field select Account or Plan Management then Merge or Split Account

A Republic Wireless agent will cancel your service line on your behalf

Once the line is canceled you will need to reactivate the phone with a temporary number using the new/other account's log-in credentials

Note that you won't be able to select your desired phone number during this step; a new temporary number will be assigned

The owner of the new/other account needs to open a second ticketfrom the new/other account's verified owner email referencing the ticket number from Step 1

Wait for confirmation from Republic Wireless Help that the transfer has been completed.

Numbers are transferred across accounts only during normal business hours and can require up to three business days to complete.

Reboot your phone

Additional Notes

If the phone being moved is currently on one of our 1.0 Republic Wireless plans, it will initially be activated onto one of the 2.0 Republic Refund plans. Ask your Republic Help Agent about getting reverted back to your original plan after activation has completed.