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Advanced Communication

WWP Training Limited

Delivery Method: Face-to-face

Advanced Communication

Course Aims:

This advanced communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback. New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with a personal development plan to maximise your opportunities to apply the techniques learned.

Course Pre-requisites:

This programme is for you if you are Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.

Course Objectives:

On completion of this course delegates will be able to:

Convey ideas and information clearly and effectively

Demonstrate appropriate confidence and assertiveness

Adapt your communication style to develop positive relationships with a diversity of people

Understand and demonstrate the 8 styles of influence

Course Content:

Introduction and Objectives

Build Self-Confidence and Self-Esteem

Reflecting on your personal impact and its effect on others

Understanding the significance of inter-personal skills

Projecting positivity to your team

Personal development

Essential Elements of Effective Communication

Improve first and lasting impressions with a positive self-image

Using effective non-verbal signals

Using positive verbal skills

Projecting confidence

Powerful communication skills

Effective questioning

Building rapport

Networking skills

Behaviour

Behaviour - getting it in perspective

The four behavioural options

Recognising our dominant behaviour traits

React emotionally or respond objectively?

The True Nature of Assertiveness

Defining terms – what precisely is assertiveness?

Breaking the myths and misconceptions

When Assertiveness is Appropriate

Giving effective feedback

Delivering bad news

Motivating and delegating

Offering Leadership

Generating two way discussions

1-2-1 meetings

Team meetings

Getting to the root cause of issues

Being Responsive

Active listening as an assertiveness tool

Gaining empathy and understanding

Identifying and adapting to the four key communication styles

Influencing Skills

Eight influencing styles

Push and pull techniques

Using incentives and pressures

Negotiation tactics

Action planning

Review of Programme

Related Courses

Personal Impact

Successful Negotiating Skills

Dates available on arrangement

WWP Training Limited can also create this course for you on arrangement
either at your workplace or at one of their locations.