FAQs

Primed & Paintable items will be shipped in grey or black with a smooth paintable surface ready to be painted any colour
Please see the item details for an accurate colour description

Do you offer A painting service?

No we no longer offer this as an available option, the colour of all items is listed in the item details.

Can I collect my order from your warehouse?

Collection is not available as we are an online automotive distribution company.

Will I get a VAT invoice?

YES we are a UK VAT registered company, our automated system will email your VAT invoice the moment you complete your order. We also include a hard copy of your invoice with your parts on delivery.

Can I return my item?

Yes you can return your items for up to 30 days.
Note: Your invoice must be returned with your item so we can identify your order, failing to return your invoice or the original packaging may result in your order not meeting our refund requirements.

When will my item be dispatched?

Orders received before 4pm will usually be dispatched on the same working day.

Items ordered after 4pm will be dispatched the following morning ( Monday to Friday )

If you are not available to take receipt of the product then Royal Mail will take the item to your local sorting office for collection and leave a card to notify you when it will be ready for collection. Courier deliveries will leave a card at your address confirming that they have tried to deliver, the delivery card will have instructions regarding redelivery or information for you to arrange collection.

National Bank Holidays

Will my delivery be affected due to national bank holidays?

Yes, Please mind that delivery times quoted above may vary on national bank holidays, Orders placed on bank holidays will be processed the next business day.

Returns

How do I return an item?

Unopened Merchandise

You may return any "unopened" products and accessories within 30 days of delivery for a refund. Simply return the item to us using the most convenient shipping method available to you. Customers that have used our Standard shipping option are subject to outbound shipping costs, this will be deducted from your return refund.

Opened Merchandise

"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 20% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us using the most convenient shipping method available to you. Customers that have used our standard shipping option are subject to outbound shipping costs, this will be deducted from your return refund. Opened returns must be in saleable new condition with original materials and packaging.

Cancelled Orders

An order that has been shipped cannot be cancelled. If you refuse an order which has already been shipped you will be responsible for both the outbound and return shipping costs.

Suspect Damage and or Obvious Damage to the package or box on delivery

Please (a) REFUSE DELIVERY and call us immediately so we can process the appropriate claims and coordinate an exchange for you.

On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, note "Possible Damage" on the delivery receipt while the carrier is present and refuse delivery. This way we will replace immediately hassle free.

Defective Products

We encourage you to test your product within 7 days of receipt so we can quickly remedy any problems. If you think your product is defective, don’t worry.
In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact our technicians to help solve your issue. Please have your order number available for fastest service.

Please Note: delivery options / times may vary during holiday or busy periods

Items returned with the product display box damaged by sellotape no longer fit for display will be subject to a re-boxing fee up to five pounds, all our items have an outer box and a display box with the new product inside, All items must be returned in new condition to qualify for a full refund unless returning under warranty

We cannot take responsibility for incorrectly ordered parts, it is the buyers responsibility to ensure the correct part is ordered PRIOR to purchase, If you need any assistance please call our customer service team on 0161 766 8302.