Apple Certified Mac Technician (ACMT)

Course Overview

Apple Certified Mac Technician (ACMT) is a 4-day course that enables participants to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide participants through macOS setup, maintenance, features, and associated services. Participants also learn how to troubleshoot macOS and Mac hardware and perform repairs on Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.

CLASS INFORMATION

Price:

$2,800

Duration:

4 days

Version:

2017

Certification:

ACMT

Exam:

Mac Service Certification Exam (MAC-16A)

What You'll Learn

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Upon completion of the Apple Certified Mac Technician (ACMT) course, students will be able to:

Use Disk Utility to prepare a volume for OS X and describe the macOS installation process using both the Mac App Store and macOS Recovery

Identify the proper methods to migrate data from one Mac to another using the data migration tools in macOS

Identify the power states of a Mac running macOS, and describe how to troubleshoot power states on Mac models that don’t have a sleep indicator light

Explain how to maximize the battery life of an Apple product in a way that a customer can understand

Identify the different types of accounts in macOS and describe the capabilities of those accounts, including keychain and password options

Identify and describe various security settings for macOS, including Gatekeeper, FileVault 2, Firewall, Firmware (EFI) password, location service settings, and more

Describe how to use Time Machine in macOS to create, restore, and manage a secure backup for a customer

Describe how to configure and use OS X features, such as Spotlight and Mission Control

Use System Preferences in macOS and Apple accessories to configure a wired or Wi-Fi connection to an existing network and securely share data over that network

Use tools in macOS to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity

Troubleshoot, evaluate, and isolate a given issue with a Mac to learn how to resolve it

Given an isolated issue, categorize it as hardware (including accidental damage), software, or environmental, or as an educational opportunity

Identify the online resources necessary to ensure that a given Mac model is serviced properly and safely

Describe the purpose of specified diagnostic tools

Use Apple documentation, approved tools, and appropriate service strategies to safely repair various Mac computers

What You'll Learn

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Outline

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macOS Setup and Maintenance

macOS User Accounts

macOS Security

macOS File System

macOS Permissions

Time Machine

Power Management

macOS Networks

macOS Troubleshooting Tools

Troubleshooting Startup Issues

Mac Troubleshooting

Service Guides

Mac Diagnostics

Repairing all Macs

Servicing Macs

Outline

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Prerequisites

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Successful completion of Apple Service Fundamentals.

Prerequisites

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Who Should Attend

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This course is intended for anyone wishing to become certified to repair and troubleshoot macOS devices.