Re: Line and Infinty Install Catalogue of problems - advice please ?

The OR line engineer was due on the 28th to "install the new line".....

On the 27th I plugged a phone into the socket and it worked perfectly (I even called BT on it).

On the 28th, the engineer turned up, took one look and was very pleased that the job was done before he got there! All good so far.

Later on the 28th the Infinty team phoned to book me in for a 9th of April install of Infinity. They also said they would expediate it but they would have to confirm this after the bank holiday.

Yesterday, they phoned me to ask if I would be in tomorrow (today, the 3rd) for the infinity install. In the meantime I have a letter from them telling me that Infinity Option 2 install was booked for the 9th (and also "My BT" reflected this).

So... Engineer arriver today - I had everything ready for him and he connected at the cab and it works a treat BUT only on Option 1 (my predicted is 72 down and I am getting just over 38 down).

So... I phoned BT today to order the change to Option 2 and they told me that the open order for the 9th is for the Option 2 switchover.... Not sure I believe them as this could still be the original (non-expediated) Infinty provisioning order....

Here's hoping I get switched to Option 2 on the 9th of April!

It's worth pointing out that in "My BT" it says there is no phone line on this account (although if I go in to view my phone useage I have a dropdown with both my old and new numbers). Also, when I click through to tracking the 9th April order there are 2 orders available in the dropdown, both with exactly the same VOL number and for the same thing (Infinty Option 2).

Re: Line and Infinty Install Catalogue of problems - advice please ?

Just done some more speed test and I am now getting 50mb! Still far short of the expected 72Mb! And I am spitting distance from the cab with very low contention in it.

Just phoned BT Back and some else in Sunderland has confirmed that I AM currently on Option 2!!

They were brilliant at Sunderland but have told me that the tech team can't deal with it until after midnight (as thats when the order will go through).

So, it could be line stabilisation but I will phone technical tomorrow to see what they can do. Personally, I suspect it is the very old and decrepit copper from the pole to the NTE that is causing the issue!

Re: Line and Infinty Install Catalogue of problems - advice please ?

Thanks again for the info pippincp - Actually, today speedtest.net is reporting about 45Mb - bbmax about 38Mb BUT I can still download from Newsgroups at about 70Mb 🙂 Also, BT's own (rather pretty) speed tester is reporting about 65Mb.

BUT I am still (on all) only getting 8Mb upload.

The other thing that has happened is that my BT Cloud is now only 2Gb. I had 50Gb on my previous account before the move AND I recontracted (to get free line install) on this one so I should have 50Gb - Guess another call is coming 🙂 lol

Re: Line and Infinty Install Catalogue of problems - advice please ?

I was also wondering if anyone can advise :

The master socket is at one of a wall and the nearest power socket is at the other end.

I wanted the Openreach modem (and HH3) next to the power socket and told the engineer this when he arrived but he apologised and said the rj11 cable he had was far too short (it was about half a meter).

Luckily I had a longer one from my old Openreach modem and we used that BUT it still doesn't quite reach to where I want it (behind the TV stand) so the wire is sort of hanging in mid air across the room.

I have just found out that he should have installed a DEK but that was never offered or mentioned!!

So... can I get them back to install a DEK or is there a suitable cable I can get myself (I only need about 3m total length)?