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Frequent Flyer Programmes

Q. Is there one Star Alliance Frequent Flyer Programme?

A. No. Star Alliance frequent flyer programmes are all operating independently. To take advantage of the Star Alliance network, all you need to do is join one of the programmes. You will be able to earn and redeem miles or points with one programme across all Star Alliance member airlines. The programmes available to choose from include:

Adria Airways– Miles & More

Aegean Airlines - Miles and Bonus

Air Canada - Aeroplan

Air China - PhoenixMiles

Air India - Flying Returns

Air New Zealand - Air Points

ANA - ANA Mileage Club

Asiana Airlines - Asiana Club

Avianca, TACA - LifeMiles

Austrian - Miles & More

Brussels Airlines - Miles & More

Copa Airlines - MileagePlus

Croatia Airlines – Miles & More

EGYPTAIR - EGYPTAIR Plus

Ethiopian Airlines - shebaMiles

EVA Air - Infinity MileageLands

LOT Polish Airlines - Miles & More

Lufthansa - Miles & More

Scandinavian Airlines - EuroBonus

Shenzhen Airlines - PhoenixMiles

Singapore Airlines - KrisFlyer

South African Airways - Voyager

SWISS - Miles & More

TAP - Victoria

Thai Airways International - Royal Orchid Plus

Turkish Airlines - Miles&Smiles

United - MileagePlus

Note, there is no need to join more than one of the above programmes. We recommend that you join the programme of the airline you are most likely to travel with most often.

Q. How can I determinate how many miles I need to gain Star Alliance Gold or Silver status?

A. Each member airline maintain their own premium status levels, which equate to Star Alliance Gold and Silver, respectively. Please visit your airline's Frequent Flyer Programme website to learn more about the programme, and status levles. You can find the contact to your FFP at http://www.staralliance.com/en/benefits/earn-and-redeem/

Q. What is Star Alliance Gold and Star Alliance Silver, and what are the benefits?

A. Star Alliance Silver and Star Alliance Gold status are additional benefits that you become entitled to when you reach a status level in your individual airline frequent flyer programme. These benefits are available to you on any of the Star Alliance member airlines, anywhere on the network. The benefits are:

A. In order to avoid any inconvenience, we suggest that you take your airline FFP card with you when travelling. Please contact your airline's Frequent Flyer Programme for the further assistance. You can find the contact to your FFP at
http://www.staralliance.com/en/benefits/earn-and-redeem/

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Earn and Redeem miles

Q. Can I earn miles or points with all Star Alliance member airlines?

A. Yes. Provided you are a member of one of the Star Alliance airline frequent flyer programmes, you will be able to earn miles or points on all qualifying flights and eligible booking classes across the network - on all Star Alliance airlines. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of the your FFP.

Q. How do I earn miles or points with Star Alliance member airlines?

A. To earn miles / points you simply need to ensure that your frequent flyer membership number is entered into your booking reservation. We advise that you ask your travel agent or booking agent to enter it in at the time of booking. In addition, you should show your membership card when you check-in for your flight.

Q. Can I transfer miles or points between Star Alliance airline member programmes?

A. No. Once you have earned miles / points in one programme, you are not able to transfer that balance to another programme within the alliance. All programmes remain independent.

Q. Can I redeem miles or points for awards on Star Alliance member airlines?

A. Yes. You are able to use your miles / points earned in one programme for travel awards on any of the Star Alliance airlines (subject to availability). For information and/or booking, you will need to contact your frequent flyer programme directly. Individual FFPs have their own redemption rules regarding the redemption for your family members.

Q. How do I redeem miles or points on Star Alliance member airline flights?

A. If you wish to use your miles or points on another Star Alliance member airline, you should contact your frequent flyer programme service centre directly - not the airline you wish to travel on.

Q. Can I earn miles or points toward elite status on Star Alliance member airlines?

Q. What happens if my account is not credited with miles or points earned on a Star Alliance member airline flight?

A. If you do not receive your miles / points for a qualifying flight and eligible booking class, you will need to contact your frequent flyer programme service centre in order to claim your missing miles. For information about qualifying flights, eligible booking classes and fares, please refer to the terms and conditions of the frequent flying programme you belong to.
Please click on “No” below and find links to the respective frequent flyer programmes websites.

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Upgrade Awards

Q. Can I use miles or points to upgrade on Star Alliance member airline flights?

A. You can use your miles or points to upgrade to the next class of service on many of the Star Alliance member airlines (subject to availability). Currently, members of our frequent flyer plans can upgrade on member airlines and we continue to add more airlines and programmes. Check with your frequent flyer programme for more information about upgrades.

Q. When can I request an upgrade on a Star Alliance member airline flight?

A. You can request your upgrade when booking your flight.

Q. On which Star Alliance member airlines are upgrade awards available, and which frequent flyer programme points can I use?

A. There are over
1,000
Star Alliance member airline lounges worldwide. In addition to this there are five dedicated Star Alliance branded lounges located in Sao Paulo, Paris, Nagoya, Los Angeles and Buenos Aires.

A. Your access to lounges is usually determined by your flight ticket and class of travel or frequent flyer tier status. Star Alliance Gold frequent flyer card holders are automatically entitled to use Star Alliance Gold lounges. Star Alliance Silver frequent flyer card holders do not have access to Star Alliance Lounges. You must be departing on a flight operated by a Star Alliance member airline to access a Star Alliance or Star Alliance member airline lounge. You can find further details on our website: http://www.staralliance.com/en/benefits/status-benefits/lounge-access-policy/

Q. Will I be entitled to bring a guest into the lounge?

A. Eligible guests: International First, Star Alliance Gold and Eligible Paid Lounge Membership customers are entitled to one guest.
The guest must enter the designated lounge with the eligible customer.
The guest must also present a boarding pass for any Star Alliance flight departing from the local airport.

For more information, please review the Lounge Access Policy page in the benefits section of this site.

A. If you are a Star Alliance Gold member please direct your concern to the airline of the frequent flyer program you belong to. If you used the lounge based on class of travel please direct your concern to the airline you were travelling with. Remember, your guest also needs to be travelling on a Star Alliance flight departing from the same airport to be allowed access.

Q. How can I find out where lounges are located at different airports?

A. Please also use the Star Alliance Lounge Finder Tool to search for available lounges at your departing airport. You can find this on our website at: http://www.staralliance.com/en/benefits/status-benefits/lounge-finder/ You may also go to the Airport Information page and select an airport. You will find a map of the airport that shows the location of lounges.

A. Online/web check-in is the process by which passengers confirm their presence on a flight via the internet and typically also print their own boarding passes. Depending on the Star Alliance member carrier and the specific flight, passengers may also select seats and confirm how much baggage they plan to check in at the airport.
Typically, online/web check-in is available on the airline's website as early as 24 hours before a flight's scheduled departure. Minimum time requirements for check-in, baggage check and boarding may vary, depending on the departure airport and destination.
Some Star Alliance member carriers require passengers to proceed to a check-in counter at the airport regardless of the check-in method used for document verification (e.g. to validate travel documents or to verify that the credit card used at purchase matches the identity of the person who made the purchase).

Q. Can I also check in for connecting flights with other airlines?

A. To be checked in on connecting flights, they must be included in the same booking record and you must use the online check-in service of the Star Alliance member carrier of the first flight in your itinerary.

Q. Can I use online/web check in if I have baggage to check in as well?

A. Yes, you can still use online/web check-in, even when you need to check bags at the airport.

Q. What if I have a connecting flight to catch but my flight is delayed?

A. Star Alliance member carriers will make every effort to make sure that you make a tight connection if your inbound flight is delayed. If you do miss the connection, contact the relevant member carrier to be rebooked onto another flight.

Q. Where can I find out more about the status or tracing my missing baggage?

Q. I experienced inconvenience during my travel. To whom I can address my concern?

A. We apologize for the inconvenience during your travel. If you would like to address your concern, please contact the Customer Relations via the airline concerned.

Q. What can I do if my baggage was damaged or delayed during my flights with any of the Star Alliance member carriers?

A. On arrival, contact the Baggage Services office of the carrier who brought you to your final destination, to advise of your delayed or damaged bag. Alternatively, you can visit the website of the carrier with whom you arrived at your final destination, to get more information about filing a claim.

Q. If I have connecting flights on other Star Alliance member carriers, can I expect that my baggage will be checked to the final destination?

A. To have baggage checked-in on flights that are operated by Star Alliance member carriers, the flights must be included in the same booking record. Baggage cannot be checked-through, regardless of booking on the same record, if government restrictions are in effect or it the passenger is changing airports within their connection point (e.g. arriving into New York John F. Kennedy airport and departing from New York LaGuardia airport).

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Round the World Fare

Q. Who can travel with the Star Alliance Round the World Fare?

A. Travellers of all countries have the possibility to travel with the Star Alliance Round the World.

Q. On which Star Alliance flights is the Round the World Fare valid?

A. The Airfare is valid on the flights of all Star Alliance member carriers.

Q. In how many countries is the Round the World Fare valid?

A. The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America, South and Central America served by participating Star Alliance member carriers.

Q. How many flight coupons does the Round the World Fare include?

A. The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.

Q. How long is the Star Alliance Round the World Fare valid?

A. If your journey starts in Australia or New Zealand:
The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Economy. No minimum stay is required if the purchased cabin class is First or Business.

If your journey starts in Europe:
The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs.

Your travel may last at least 10 days between the first and the last international sector and up to 12 months after departure on your first flight. There is an exception for travel originating in Europe: Your travel may last at least 10 days between the first and the last intercontinental sector and up to 12 months after departure on your first flight.

For travel starting in Australia and New Zealand there is no minimum stay required for First and Business Class Fares. For Economy Class Fares the travel on the last international sector must start no earlier than 7 days after the first international sector started.

Q. Where can I depart and terminate my routing with the Round the World Fare?

A. You can depart and terminate in any country served by any Star Alliance member carrier. Furthermore your routing has to start and end in the same country.

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.

Your itinerary must include only one transatlantic and only one transpacific crossing. Such intercontinental sector may be a surface sector provided the mileage for any land segments is included in the total mileage calculation. In the entire journey not more than one crossing is permitted between Europe, Middle East, Africa and Asia, Pacific.

Q. Is it necessary to plan all flights of the Round the World Fare in advance?

A. Reservations must be made at least 24 hours prior to your departure for sectors up to and including the first international sector. Further segments of your journey may be booked at any time.

There is an exception for journeys originating in Europe: Reservations must be made at least 24 hours prior to departure for sectors up to and including the first intercontinental sector. Subsequent segments of your journey may be booked at any time.

Further exceptions may apply.

Q. In which cabin classes is the Star Alliance Round the World Fare available?

A. The Airfare is available in First, Business and Economy Class.

Q. How much does the Star Alliance Round the World Fare cost?

A. The total airfare of your journey is determined by the total mileage, the point of origin of your ticket and the class of service plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels 26.000 miles (Special Economy and Special Business only), 29.000 miles, 34.000 miles or 39.000 miles.

Special Economy fares are not applicable if your journey starts in Japan.

Fares apply only if the Round the World ticket is purchased before your departure. The fare must be shown on your ticket.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

Q. Does the Round the World fare offer discounts for children?

A. Applicable for Economy Class Fares:

Children (2-11years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat pay 75% of the adult fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing and check-in. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Round the World Fare adult passenger paying the full Round the World Fare.

Q. What is a stopover and how many stopovers does the Round the World Fare permit?

A. A stopover is a stop of 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.

No more than 3 stopovers are permitted in any one country worldwide, except in the USA where 5 stopovers are allowed.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.Further exceptions may apply.

Q. What is a transfer and how many transfers are permitted?

A. A transfer is a stop of less than 24 hours. The Round the World Fare allows unlimited transfers, however not more than three transfers at any one city

The number of international transfers is limited to 4 in any country except in the country of origin, where not more than 2 domestic transfers and not more than 2 international transfers are permitted.

Exception: If travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers are permitted in the country of origin.

A. Yes,up to 5 surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If such intermediate surface sector included in the itinerary exceeds 24 hours, it is considered as one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation. Not more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

Q. What is the free baggage allowance?

A. For your Round the World journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

Q. Can I collect miles when using the Star Alliance Round the World Fare?

A. All flights operated by a Star Alliance carrier will accrue miles for your Star Alliance Frequent Flyer Programme after you have flown - even status points can be earned. Mileage accrual is subject to the terms and conditions of the Frequent Flyer programme you are a member with.

Q. Whom do I contact to book a Star Alliance Round the World Fare Ticket?

A. With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.
Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.
The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

Q. Who can travel with the Star Alliance Circle Pacific Fare?

A. Travellers of all countries have the possibility to travel with the Star Alliance Circle Pacific Fare.

Q. How many flight coupons does the Circle Pacific Fare include at most?

A. Your Circle Pacific Fare permits a maximum of 16 flight coupons in the entire journey including any subsequent rerouting.

Q. How long is the Star Alliance Circle Pacific Fare valid?

A. Your Circle Pacific journey may last at least 7 days between the first and the last international sector and up to 6 months after departure of your first flight.

Exception:
For travel originating in Australia and New Zealand there is no minimum stay required for First and Business Class Fares.

Q. Where can I start and terminate my routing with the Circle Pacific Fare?

A. The journey must originate and terminate in the same country, which has to be one of the following: Australia and Norfolk Islands, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia, Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Taiwan, Thailand, Tonga, USA and Vietnam.

Your itinerary allows one visit per city and a maximum of three transfers per city. Certain exceptions may apply.

Q. Is it necessary to plan all flights of the Circle Pacific Fare in advance?

A. The Circle Pacific Fare only applies, if it is purchased before your departure. Your reservations up to and including the first international sector and the purchase of the ticket have to be done no less than 7 days prior to your first departure. Subsequent sectors can be booked at any time.

Q. Through which regions do I have to travel and what is the maximum allowed mileage of the Circle Pacific Fare?

A. Your journey needs to include at least one stopover in each of the three areas (Asia, North America and South West Pacific)

Depending on your routing the maximum allowed mileage of the Circle Pacific Fare is either 22,000 or 26,000 miles.

Q. In which cabin classes is the Star Alliance Circle Pacific Fare available?

A. The Airfare is available in First, Business and Economy Class.

Q. How much does the Star Alliance Circle Pacific Fare cost?

A. Fares are determined by the mileage category, class of travel and country of origin of the itinerary plus applicable fees, taxes and surcharges.

Certain exceptions may apply. Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

Q. Does the Circle Pacific Fare offer children discount?

A. Child discount is not available on First and Business Class Fares.

Economy Class Fare discount:

Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required. The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. Infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare.

Q. What is a stopover and how many stopovers does the Circle Pacific Fare permit?

A. A stopover is a stay of 24 hours or more. The Circle Pacific Fare requires a minimum of three stopovers and permits a maximum of 15 stopovers. Only one stopover is permitted in the same city. A minimum of 1 stopover is required per area, except for the area of origin. Depending on your country of origin some other stopover restrictions may apply. Please note that only 3 stopovers are permitted within Japan.

Q. What is a transfer and how many transfers are permitted?

A. A transfer is a stop of less than 24 hours. The Circle Pacific Fare allows unlimited transfers, however not more than three transfers at any one city.

Not more than one international departure as well as not more than one international arrival is permitted in the country of origin. Further exceptions may apply. If your country of origin is Japan, New Zealand or China not more than two transfers are allowed in your country of origin between domestic flights.

A. Yes, surface sectors are permitted. As they are not included in the calculated Circle Pacific Fare, surface sectors are at the expense of the passenger. If such an intermediate surface sector in itinerary exceeds 24 hours, it is considered as one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation.

The first crossing between the three areas may not be a surface sector and may not be left open.

Q. What are the free baggage weight allowances?

A. For your Circle Pacific journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

Q. Can I collect miles when using the Star Alliance Circle Pacific Fare?

A. Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, even earning you status points, depending on the rules of your chosen Frequent Flyer Programme.

Q. Whom do I contact to book a Star Alliance Circle Pacific Fare Ticket?

A. You can book instantly online using Star Alliance Book and Fly , you can contact one of the Star Alliance member airline reservation centres directly or you can book with your local travel agent.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. Can I get a refund when I need to change or cancel my booking?

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

Q. Where can I find the Airpass Planner and especially the Africa Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The Africa Airpass Planner is one of the online tools selectable on the Airpass Planner site.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. In how many countries is the ticket valid?

A. The ticket is valid within Africa (including the Indian Ocean Islands; excluding the Cape Verde Islands).

Q. Who can travel with the Star Alliance Africa Airpass?

A. The Airpass is available to residents of a country outside of Africa. Furthermore the Airfare applies only in connection with any Star Alliance international/intercontinental First/Business and Economy Class ticket, issued outside of Africa for travel in both directions to/from Africa.

A. The Africa Airpass includes any number between 3 and 10 flight coupons.

Q. How long is the Star Alliance Africa Airpass valid?

A. The maximum validity of your Africa Airpass corresponds to the validity of your international ticket, but does not exceed the period of 3 months.

Q. Where can I depart and terminate my routing with the Africa Airpass? Are there other additional conditions attached to the Africa Airpass?

A. The Star Alliance Africa Airpass is sold only in connection with any Star Alliance international/intercontinental First/Business and Economy Class ticket, issued outside of Africa for travel in both directions to/from Africa. Upon request, you shall present your proof of residence. Transfers are only permitted for connecting purposes when no direct flights are offered. Changing flights at a transfer, respectively connecting point requires an additional coupon. One Star Alliance Africa Airpass can be purchased per international/intercontinental journey.

Q. Is it necessary to plan all flights of the Africa Airpass in advance?

A. Reservations for the first flight segment of the Africa Airpass must be made before departure on the first segment and latest at ticketing. Subsequent sectors may be booked at any time.

Q. In which cabin classes is the Star Alliance Africa Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance Africa Airpass cost? Are there other additional conditions attached to the fare?

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges. The Airpass includes any number between 3 and 10 flight coupons.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Africa Airpass Planner which is one of the online tools selectable on the Fare Products to plan your desired trip through Africa.

Q. Does the Africa Airpass offer children discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for entire journey and a separate seat will be provided.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Africa Airpass adult passenger paying the full Africa Airpass fare.

Q. What is a stopover and how many stopovers does the Africa Airpass permit?

A. A stopover is a stay of more than 24 hours.

The Africa Airpass requires two stopovers and is limited to one per city, except for Johannesburg where unlimited stopovers are permitted

Q. Does the Africa Airpass permit intermediate sectors, so-called surface sectors? Are there any additional conditions attached to the fare?

A. Yes, surface sectors are permitted. As they are not included in the calculated Africa Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance Africa Airpass?

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

Q. Whom do I contact to book a Star Alliance Africa Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the onlineAfrica Airpass Planner which is one of the online tools selectable on the Fare Products to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other request will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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Asia Airpass

Q. Where can I find the Airpass Planner and especially the Asia Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The Asia Airpass Planner is one of the online tools selectable on the Airpass Planner site.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

A. The Asia Airpass includes any number between 3 and 10 flight coupons.

Q. How long is the Star Alliance Asia Airpass valid?

A. Your travel may last up to 3 months from commencement of travel on the first Airpass coupon on domestic travel to completion of travel on the last Airpass coupon.

Q. Where can I depart and terminate my routing with the Asia Airpass? Are there other additional conditions attached to the Asia Airpass?

A. The Asia Airpass is available to passengers holding a Star Alliance member carrier ticket to/via Asia.

Individual sectors may only be traveled once in each direction.Changing flights at a transfer respectively connecting point requires an additional coupon.

One Star Alliance Asia Airpass can be purchased per international/intercontinental journey.

Q. Is it necessary to plan all flights of the Asia Airpass in advance?

A. Reservations for the first flight segment of the Asian Airpass must be made before departure on the first segment and latest at ticketing. Subsequent sectors may be booked at any time.

Q. In which cabin classes is the Star Alliance Asia Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance Asia Airpass cost?

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Asia Airpass Planner to plan your desired trip through Asia.

Q. Does the Asia Airpass offer children discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for entire journey and a separate seat will be provided.

Children and infants must be accompanied during the whole trip by a Star Alliance Asia Airpass adult passenger, paying the full Asia Airpass adult fare.

Q. What is a stopover and how many stopovers does the Asia Airpass permit?

A. A stopover is a stay of more than 24 hours. The Asia Airpass requires two stopovers and is limited to one per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated Asia Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Certain exceptions may apply.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the Airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance Asia Airpass?

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

Q. Whom do I contact to book a Star Alliance Asia Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online Asia Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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China Airpass

Q. Where can I find the Airpass Planner and especially the China Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The China Airpass Planner is one of the online tools selectable on the Airpass Planner site.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. Who can travel with the Star Alliance China Airpass?

A. The Airpass is available to residents of countries other than the Mainland of China/Hong Kong SAR/Macao SAR/Taiwan.

Fares apply in conjunction with international Round Trips, Star Alliance Round the World or Circle Fares to/from/via the Mainland of China and those flights must be on scheduled services in First/Business or Economy class of any Star Alliance member carrier.

Q. On which Star Alliance flights is the China Airpass valid?

A. The Airfare is valid on Air China (CA) and Shenzhen Airlines (ZH) flights within the Mainland of China. Certain exceptions apply. Please check the Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

Q. In how many countries is the ticket valid?

A. The ticket is valid within the Mainland of China in conjunction with international travel originating and terminating outside the Mainland of China.

A. The China Airpass includes any number between 3 and 10 flight coupons.

Q. How long is the Star Alliance China Airpass valid?

A. Travel may last up to 3 months from commencement of travel on the first Airpass coupon to completion of travel on the last Airpass coupon.

Q. Where can I depart and terminate my routing with the China Airpass? Are there other additional conditions attached to the China Airpass?

A. The Star Alliance China Airpass is designed for Economy class travel using the services of Air China (CA) and Shenzhen Airlines (ZH) connections within the Mainland of China, in connection with international travel to and via the Mainland of China, starting and ending outside the Mainland of China. The Mainland of China is defined as China including Hong Kong SAR and Macao SAR but excluding Taiwan.

China Airpass fares apply only to residents, who do not live on the Mainland of China, Hong Kong SAR, Macao SAR or Taiwan. Residence has to be proven at time of ticketing and check-in.

Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an additional coupon.

One Star Alliance China Airpass can be purchased per international/intercontinental journey.

Q. Is it necessary to plan all flights of the China Airpass in advance?

A. Reservations for the first flight of the China Airpass must be made prior to arrival in China. The subsequent flights can be reserved up to 24 hours prior to departure of each flight. As long as the routing is not changed, reservations may even be changed up to 2 hours before departure.

Q. In which cabin classes is the Star Alliance China Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance China Airpass cost? Are there other additional conditions attached to the fares?

A.

The total airfare is determined by the number of coupons plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online China Airpass Planner to plan your desired trip through China.

Q. Does the China Airpass offer child discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. They must be accompanied during the whole trip by a passenger of at least 12 years of age, paying the full adult fare. Proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants must be accompanied on all sectors in the same cabin by a Star Alliance China Airpass adult passenger paying the full China Airpass fare. If an infant turns 2 during the trip, the child discount (75% of adult fare) applies for entire journey and a separate seat will be provided.

Unaccompanied children or infants are not accepted.

Q. What is a stopover and how many stopovers does the China Airpass permit?

A. A stopover is a stay of more than 24 hours. The China Airpass requires two stopovers and is limited to two per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated China Airpass, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the Airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance China Airpass?

A. Yes. All Air China flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, even earning you status points, depending on the rules of your chosen Frequent Flyer Programme.

Q. Whom do I contact to book a Star Alliance China Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online China Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other request will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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Europe Airpass

Q. Where can I find the Airpass Planner and especially the Europe Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The Europe Airpass Planner is one of the online tools selectable on the Airpass Planner site

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

A. The Europe Airpass includes any number between 3 and 10 flight coupons.

Q. How long is the Star Alliance Europe Airpass valid?

A. Travel may last up to 3 months from commencement of travel on the first Airpass coupon to completion of travel on the last Airpass coupon, but may not exceed the validity of your international/intercontinental ticket.

Q. Where can I depart and terminate my routing with the Europe Airpass? Are there other additional conditions attached to the Europe Airpass?

A. A Star Alliance Europe Airpass is sold only in connection with any Star Alliance intercontinental ticket, originating outside of Europe for travel to/via Europe. Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an additional coupon.

Only one Star Alliance Europe Airpass can be purchased per intercontinental journey.

Q. Is it necessary to plan all flights of the Europe Airpass in advance?

A. Reservations for the first flight of the Europe Airpass must be made prior to travel on the first segment in Europe and latest at the time of ticketing. The subsequent flights may be left open and booked at any time before departure.

Q. In which cabin classes is the Star Alliance Europe Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance Europe Airpass cost?

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Europe Airpass Planner to plan your desired trip through Europe.

Q. Does the Europe Airpass offer children discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for the entire journey and a separate seat will be provided.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Europe Airpass adult passenger paying the full Europe Airpass fare.

Q. What is a stopover and how many stopovers does the Europe Airpass permit?

A. A stopover is a stay of more than 24 hours. The Europe Airpass requires two stopovers and is limited to one per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated Europe Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance Europe Airpass?

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

Q. Whom do I contact to book a Star Alliance Europe Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online Europe Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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North America Airpass

Q. Where can I find the Airpass Planner and especially the North America Airpass Planner?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage, or you can go straight to the North America Airpass Planner.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. In how many countries is the ticket valid?

A. The ticket is valid within Bermuda, Canada, the Caribbean, Mexico and the USA.

Q. Who can travel with the Star Alliance North America Airpass?

A. The Airpass is available to residents of countries other than the US, District of Columbia, Puerto Rico, Canada, Bermuda or any Caribbean country.

The Airpass is available for US or Canadian military personnel on active duty, US Department of Defense personnel, US and Canadian Embassy personnel residing outside the US, District of Columbia, Puerto Rico, Canada, Caribbean, Bermuda and their dependents.

The Airpass is available in conjunction with international Round Trips, Star Alliance Round the World Fares or Circle Fares to, from and via Canada, Mexico, the mainland US and Hawaii. Those flights must be on scheduled services in First/Business or Economy class of any Star Alliance member airline.

Q. On which Star Alliance flights is the North America Airpass valid?

A. The Airfare is valid on Air Canada (AC) and United (UA), flights within and between the mainland US, Hawaii, Canada and Mexico in conjunction with international travel starting and finishing outside the US, Canada, Puerto Rico, US Virgin Islands and the Caribbean*.

Certain restrictions may apply regarding the type of ticket used for the international flight to, from or via Canada, Mexico, the mainland US or Hawaii on Star Alliance member airlines.

Certain other exceptions may apply. Please check the North America Airpass Planner for valid flights, or contact any Star Alliance member ticketing office or your travel agent for details.

Q. How many flight coupons does the North America Airpass include?

A. Any number between 3 and 10 flight coupons. One coupon is required for each segment of your journey.

Q. How long is the North America Airpass valid?

A. Your journey can last up to three months from the start of travel on the first Airpass coupon on domestic travel to completion of travel on the last Airpass coupon.

Q. Where can I start and end my routing with the North America Airpass? Are there other conditions that apply?

A. The North America Airpass is sold only in conjunction with an International Round Trip, Star Alliance Round the World Fare or Circle Fare to, from or via Canada, Mexico the mainland US or Hawaii, operated by any Star Alliance member airline, starting and finishing outside Canada, Mexico and the US.

North America Airpass fares apply only to residents of countries other than Canada, the US, Bermuda or any Caribbean country. Residence has to be proven at time of ticket issue and at check-in.

Travel using the Airpass must start within 21 days of arrival in the mainland US, Hawaii, Canada or Mexico.

The North America Airpass may be issued worldwide.

Both the Airpass ticket and the international ticket must be conjunct with each other.

Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an extra coupon.

One Star Alliance North America Airpass can be purchased per international ticket to, from or via Canada, Mexico, the mainland US or Hawaii.

Q. Is it necessary to plan all flights of the North America Airpass in advance?

A. You must reserve the first domestic flight of your North America Airpass before you arrive in the mainland US, Hawaii, Canada or Mexico. Reservations for other than the first flight on the Airpass must be made at least 24 hours before departure of each flight.

As long as the routing is not changed, reservations may be changed up to two hours before departure. Rerouting and rebooking can only be made for flights by Air Canada (AC) and United (UA)

Q. In which cabin classes is the North America Airpass available?

A. The Airpass is available in Economy Class only.

Q. Can I upgrade my ticket form economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance North America Airpass cost? Are there other additional conditions attached to the fare?

A.

The total airfare is determined by the mileage per coupon, season of travel plus applicable fees, taxes and surcharges. Some surcharges apply for travel to or from Hawaii. The average fare per coupon may be as low as 130 USD.

Travel using the coupons of this Airpass must start in Canada, Mexico, mainland US or Hawaii.

Travel between the US/Canada and Hawaii is available at extra cost.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online North America Airpass Planner to plan your trip.

Q. Does the North America Airpass offer a discount for children?

A. Children over two years old do not qualify for any discounts.

Infants under the age of two not occupying a seat may travel at no charge. Only one infant not occupying a seat is allowed per adult passenger. If infant turns two during the journey then they may not travel as an infant and instead must occupy a seat priced at adult fare for the entire journey.

Unaccompanied children and infants are not permitted.

Q. What is a stopover and how many stopovers does the North America Airpass permit?

A. A stopover is a stay of more than 24 hours. The North America Airpass requires a minimum of two stopovers and is limited to one per city.

A. Yes, surface sectors are permitted. As they are not included in the calculated North America Airpass, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as a stopover. You can travel to any destination a number of times in order to catch connecting flights.

Q. What is the free baggage allowance?

A. In the Star Alliance North America Airpass there’s no free baggage allowance offered for travel solely within continental USA or for trans-border travel between USA and vice versa. 1 piece at 23 kg is permitted for travel solely within Canada on Air Canada (AC) flights. Individual carriers may offer additional free baggage allowance and apply excess baggage charges. Please refer to the operating carrier for future information.

Q. Can I collect air miles when using the Star Alliance North America Airpass?

A. Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.

Q. Who do I contact to book a North America Airpass?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online North America Airpass Planner to create a valid itinerary of your desired trip. You can email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Rerouting or rebooking via Air Canada (AC) or United (UA) services only.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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Star Alliance Website

Q. What is the best screen resolution to see the Website

A. The best screen resolution is 1024 X 768.

Q. I have found an error on the Website. How can I report it?

A. Please contact us using the Contact us form.

Q. How can I contact Star Alliance member airlines?

A. The contacts sections of all Star Alliance member airlines are listed here.

Q. Can I book flights on the Website?

A. We offer a number of tools you can use to find the flight schedules and routes of our member airlines. From the Flight Search page, you can find flights and continue on to our member airlines’ websites to purchase tickets.
You can book Round the World and Circle fares from our website.

Q. Can I check my Frequent Flyer Program status or spend my points on the Website?

A. This service will work on any mobile/cell phone, smart phone or wireless PDA that can receive SMS text messages. For further information on how to use SMS / Text Messaging on your mobile, please refer to your handset manual or contact your network provider.

Q. Flight Tracker: Who can subscribe to the service?

A. Any individual who has a handset registered.

Q. Flight Tracker: In which countries can I receive messages?

A. You can receive messages in all countries where there is a local GSM network that has a “roaming” agreement with your home network.

Q. Flight Tracker: Does this mean I can subscribe to this service whilst in another country?

A. Yes, it does.

Q. Flight Tracker: When will I receive the first status message?

A. The first status message will be sent to you 4 hours before the flights scheduled departure or arrival time, dependent on whether the departures or arrivals service has been selected.

Q. Flight Tracker: How many messages will I receive?

A. This depends on the length of delay that you may experience. We would automatically send out a status message to you for every +/- 20 minute delay that occurs. The number of messages sent is not capped.

Q. Flight Tracker: How do I pay for the service?

A. The service is free of charge until further notice. Costs arise only if your provider charges for incoming SMS messages.

Q. Flight Tracker: Can alerts be sent to more than one phone?

A. Yes. You can register multiple mobile numbers when you subscribe via the registration page. Where you register a meeter/greeter, etc. to the service, they will be sent a message requesting them to opt-in to activate the service.

Q. Flight Tracker: Can I opt-out of receiving further messages?

A. Yes, you always have the option to opt-out of the service. Details will be provided in the “welcome” message.

Q. Flight Tracker: How do I opt-out of receiving further messages?

A. Send an SMS message stating “STOP” to +447797800747.

Q. Flight Tracker: If I realize I have entered the incorrect flight number after receiving a status alert message, will I be charged?

A. No, only if your provider charges for incoming SMS messages.

Q. Flight Tracker: How quickly will messages be sent?

A. Messages will be sent within 20 seconds of the status update occurring.

Q. Flight Tracker: Why am I not receiving any status messages?

A. The service will not operate if your mobile is switched off, if there is no signal or space on your mobile to receive more messages.
Pay-As-You-Go/Pre-Pay users should ensure that they have sufficient credit to receive messages. Some company-issued mobile phones may block Premium SMS services, so please check with your employers first.
If you have received an initial status message and there are no additional changes to the scheduled departure/arrival time, you will not receive any further status messages.

Q. Flight Tracker: What happens if I’m notified of a delay but the airline boards passengers anyway?

A. Normal check-in procedures will always apply, so even if there is a significant flight departure delay, passengers should still check-in as if the flight were on schedule. Clearly, this would not apply if a flight is cancelled.

A. The flight information is acquired from a variety of sources including global Distribution Systems (GDS), individual airlines and Air Traffic Control.

Q. What date format does the timetable use?

A. Currently, the date is in European format - day/month/year.

Q. Which applications are compatible with the downloadable timetable?

A. Currently, you can download the Star Alliance Timetable application for PC. Alternatively, you can download the timetable in PDF format, viewable on any device capable of opening PDF documents.

Q. How often is the timetable updated?

A. The timetable is updated on a monthly basis.

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Star Alliance initiatives

Q. Is Biosphere Connection a response to criticism over airlines’ greenhouse emissions?

A. No. Biosphere Connections has been planned for a long time. The partnership was originally proposed in 2001, but was delayed due to the traumatic events of 9/11. It also supports the Environmental Commitment Statement that was agreed by the then nine Star Alliance member airlines in May 1999 – endorsing that statement is still an instrumental part of the common set of standards agreed by the carriers on entry into the alliance. Biosphere Connections is therefore one part of the carriers’ commitment to promote the integration of social and environmental responsibility into all aspects of the aviation industry.

Q. Is Biosphere Connections a carbon-offsetting programme?

A. No. Biosphere Connections is intended to support biodiversity protection not just for environmental reasons, but also for the socio-economic benefit of communities – especially those who directly rely on biodiversity for their livelihoods. Furthermore, many of the Star Alliance airlines have introduced carbon-offset schemes, such as SAS and others are in the pipeline. Others have established programmes to donate air miles to support charities and Non-Governmental Organisations such as the Air Canada’s ‘Beyond Miles’, which in its first year has donated over 29 million Aeroplan Miles to charitable partners such as Engineers Without Borders and Médecins Sans Frontières. Similar schemes are operated by Lufthansa, Austrian, SWISS, LOT Polish Airlines, Croatia Airlines and Adria Airways (Miles & More); Thai Airways (Miles for Merit); United (Mileage Plus Charity Miles); US Airways (Miles of Hope). Biosphere Connections will complement all the established schemes, and provide an alliance-wide framework to communicate and create connections - to help communities near and far, by sharing knowledge and resources to support their needs. Who knows how Biosphere Connections will develop in the future? We will be listening carefully to our partners and doing everything we can to ensure Star Alliance carriers, and their customers, are responsible corporate citizens.

Q. How will UNESCO and its organisations benefit from this deal?

A. Biosphere Connections will help field staff, managers of biosphere reserves and wetlands, attend training courses and workshops, build their capacity and skills to conserve biodiversity in their regions, and raise awareness of the importance of their work among governments, businesses, civil society organizations and the media.
In addition, the great strength of the Star Alliance network to connect and communicate to all stakeholders cannot be under-estimated. Film vignettes will be shown in-flight, and information conveyed via web sites and in-flight magazines - our partner organisations greatly value this opportunity to further promote their vital role to protect the earth’s natural resources.

Q. How much does the partnership cost and for how long will it run?

A. We are not disclosing the cash value of the sponsorship, because so much of the project is driven by in-kind resources, tickets and communications support. Nevertheless the Star Alliance network is making a substantial commitment to the partnership, which is shared by all the airlines in the alliance. The initial term for the partnership is three years, and after a proper review and assessment by all the partners, we fully hope to extend for many years beyond.

Q. Why did the Star Alliance network choose to partner with these organisations?

A. The Star Alliance network sought experienced, credible and internationally recognised environmental conservation organisations to partner with, including UNESCO, with its United Nations status. All three organisations have extensive international networks that complement the Star Alliance network, and an established reputation for promoting sustainable development.• UNESCO: ‘Man & Biosphere Programme’ (MAB) – based in Paris. • World Conservation Union (IUCN) – based in Gland, Switzerland. • Ramsar Wetlands - an inter-governmental treaty signed in Ramsar, Iran – based in Gland, Switzerland

Q. What can the passengers do? Do they put money in an envelope?

A. We are not asking for cash donations. Passengers, staff, are asked to learn more about Biosphere Reserves, World Heritage Sites, Ramsar Wetlands, and consider their own impacts on the environment when they travel, whether for business or leisure. We want to reduce our own carbon footprint, while devising better mechanisms to ‘offset’ current emissions through emission reductions elsewhere. Our experts and partners are looking at various options for the future.

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Company Plus

Q. I am interested in Company Plus but cannot find it on the website. Where can I find the product?

A. Dear customer, please note that as of 06 January 2014, Company Plus is no longer available on the Star Alliance website. In case of interest for a product tailored to your small or medium sized corporation, please visit any of our member carriers’ websites in order to retrieve accurate information on the products offered.

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Planning your itinerary

Q. Who can travel with the Star Alliance Fares Round the World and Circle Pacific?

A. Travellers of all countries have the possibility to travel with the Star Alliance Round the World Fare and on the Circle Pacific Fare.

Q. On which Star Alliance flights is the Round the World Fare valid?

A.

The Airfare is valid on the flights of all Star Alliance member carriers:

Certain flights, which are marketed under a member carrier’s flight number but operated by a different airline, are not offered for this product.

Q. In which countries is the Round the World ticket valid?

A. The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America and South and Central America served by the participating Star Alliance member carriers.

Q. Where can I depart and terminate my routing with the Round the World Fare?

A. You can depart and terminate in any country served by any Star Alliance member carrier. Furthermore your routing has to start and end in the same country.

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.

Your itinerary must include only one transatlantic and only one transpacific crossing. Such intercontinental sector may be a surface sector provided the mileage for any land segments is included in the total mileage calculation. In the entire journey not more than one crossing is permitted between Europe, Middle East, Africa and Asia, Pacific

Q. In which cabin classes is the Star Alliance Round the World Fare available?

A. The Airfare is available in First, Business and Economy Class.

Whenever the selected cabin class is not available on a flight, a lower cabin class is offered. In such cases, the full price of the selected cabin class is still applicable.

Q. What is a stopover and how many stopovers does the Round the World Fare permit?

A. A stopover is a stay of more than 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.

No more than 3 stopovers are permitted in any one country worldwide, except in contiguous USA where 5 stopovers are allowed for travel not starting in USA or Canada.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.

Further exceptions may apply which have been outlined in the Round the World Terms and Conditions.

Q. What is a transfer and how many transfers are permitted?

A. A transfer is a stop of less than 24 hours.

The Round the World Fare allows unlimited transfers, however not more than three transfers at any one city

The number of international transfers is limited to 4 in any country except in the country of origin, where not more than 2 domestic transfers and not more than 2 international transfers are permitted.

Exception:
If travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers are permitted in the country of origin.
Travel through the city of origin is not permitted.

A. Yes, surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If such intermediate surface sector included in the itinerary exceeds 24 hours, it is considered one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation. No more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

Q. What is the free baggage allowance?

A. For your Round the World or your Circle Pacific journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag.Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

Q. How do I save my itinerary so that I can finish my journey planning later?

A. Just click ‘Save’. You will be given a code with which you can open your saved itinerary at a later time.

Q. What does 'Previously saved itinerary' mean?

A. You can plan an itinerary and save it so that you can finish the planning and booking at a later time. To finish a previously saved itinerary, you have to load it by selecting “Open a saved itinerary” on the first screen of the tool.

Q. How can I change details after I have made a booking (e.g. dates, routing, meal preferences etc)?

A. Yes, due to technical requirements it is necessary that you book all flights for your itinerary at least 72 hours before your departure.

Q. Can I get a refund when I need to change or cancel my booking?

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

A. The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.

Q. How long is a Round the World ticket valid for travel?

A. If your journey starts in Australia or New Zealand:

The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Economy.No minimum stay is required if the purchased cabin class is First or Business.

If your journey starts in Europe:

The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs.

Your travel may last at least 10 days between the first and the last international sector and up to 12 months after departure on your first flight. There is an exception for travel originating in Europe: Your travel may last at least 10 days between the first and the last intercontinental sector and up to 12 months after departure on your first flight.

For travel starting in Australia and New Zealand there is no minimum stay required for First and Business Class Fares. For Economy Class Fares the travel on the last international sector must start no earlier than 7 days after the first international sector started.

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Booking

Q. Can I use Star Alliance Book and Fly to book my journey online?

A. Yes. After you have planned your route and chosen your flights, you can book online and purchase your ticket instantly.

Q. In which languages is the Book and Fly tool available?

A.

Book and Fly is presently available in English, Japanese and German language. A specific language can be accessed via the respective language set on www.staralliance.com.

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

Q. What is the benefit of booking with Book and Fly rather than going to a travel agent or directly to an airline?

A. With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.

Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.

The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the airline before each actual flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

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Payment

Q. How much do the Round the World tickets cost?

A. The total airfare of your journey is determined by the total mileage, the point of origin of your ticket and the class of service plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels 26.000 miles (Special Economy and Special Business only), 29.000 miles, 34.000 miles or 39.000 miles.

Special Economy fares are not applicable if your journey starts in Japan.

Fares apply only if the Round the World ticket is purchased before your departure. The fare must be shown on your ticket.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

Q. Does the Round the World fare offer discounts for children?

A. Applicable for Economy Class Fares:

Children (2-11years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat pay 75% of the adult fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing and check-in. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Round the World Fare adult passenger paying the full Round the World Fare.

An infant discount is offered, however online booking of infants is not supported.

You are welcome to make an infant booking with our call centres.

Q. How does the payment process work?

A. The payment details that you enter online are used to process the payment upon ticket issuance. A transaction approval to debit your booking’s total price is already requested from your credit card issuer right after the entry of your payment details. If this approval is transmitted to Book and Fly, your booking process will continue with the booking confirmation. If the credit card entry returns an error message, we kindly ask you to refer to your credit card issuer and our call centres.

Q. What are the payment options for Star Alliance Book and Fly?

A. Payment is possible with the following credit cards: Master Card, Visa, American Express, Diners, JCB and UATP/Airplus. Please note that at the moment, JCB can only be accepted, if you select Germany, Japan, Republic of Korea or United Kingdom as country of residence at the beginning of the Book and Fly process.

Q. Is the fare that is displayed at the end of the process the final price I have to pay?

A. Yes, the price is final and includes all applicable taxes, carrier surcharges and fees.

Q. After I have paid, what kind of confirmation and documents will I receive?

A. Along with the confirmation page displayed at the final step of the booking process, you will receive a confirmation email that contains all the details of your booking.

Q. Can I get a refund when I need to change or cancel my booking?

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

A. Please bring the document specified in the booking process, which will be used for identification for e-ticketing. This can be your credit card or Frequent Flyer card. In addition to that, please bring your passport and any other travel documents you require such as a visa.

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Frequent Flyer Programmes

Q. Do I need to be a member of one of the Star Alliance member carrier's Frequent Flyer Programme in order to book?

A. No, you don’t need to be a member.

Q. When I book my ticket through Star Alliance Book and Fly, will my frequent flyer programme points/miles be credited automatically?

A. Yes. If you have entered your Frequent Flyer details during the booking process, all flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, - even earning you status points, depending on the rules of your chosen Frequent Flyer Programme

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General

Q. How safe is my personal data? Can my booking information be seen by any unauthorised third parties?

A. All personal data are processed and stored according to up-to-date security standards by Star Alliance and its partners. The data transfer between your browser and the Star Alliance system uses a secure and encrypted connection (using SSL and https).

Please note that ‘https’ cannot be seen in the URL if you access Book and Fly via staralliance.com, as this is an overlay solution of the tool, which shows a generic URL. However, also in this case the connection is secure and encrypted from the process step ‘Enter personal details’. On the overlay, you can check the security of the connection if you right-click on the screen of this process step and select ‘view source’.

Q. What happens to my personal data?

A. In order to issue your Round the World or Circle Pacific ticket, you will be asked to provide personal information to the ticket issuing Star Alliance member carrier. Please note that the data protection guidelines of the respective Star Alliance member airline apply with respect to collecting, processing, storing, using, and sharing of your personal information. For further information, please contact the ticket issuing Star Alliance member carrier.

If you purchase the Round the World ticket via Star Alliance Book and Fly, your personal information will be collected, processed and stored by our customer service centre Deutsche Lufthansa AG. For further information, please visit www.lufthansa.com

Q. US Airways will be moving into oneworld as part of the new American Airlines following the approval of their merger with American Airlines. What is Star Alliance’s comment on this?

A. While we are of course sorry to lose US Airways as a Star Alliance member we at the same time recognise that this is the result of a healthy consolidation on a regional basis. We anticipate further consolidation in the industry and believe this is good for the airline industry as a whole. As such developments very often take place outside the Alliance framework it does however meant that, alliance composition can change, as it will do in this case.

Q. When will US Airways leave?

A. US Airways has announced that it will leave Star Alliance on March 30, 2014. Star Alliance headquarters and US Airways are working on a joint and orderly exit plan to ensure a smooth transition for customers. In the meantime, US Airways remains a Star Alliance member airline offering the Alliance customer benefits.

Q. What exactly do you mean by customer benefits being honoured or offered until 30 March 2014?

A. Even though US will exit from Star Alliance, the Alliance customer benefits, such as mileage accrual or redemption, lounge access, extra baggage allowance, priority baggage, etc. will all be offered until 30MAR14.

Q. Until when can I collect miles when travelling on US Airways?

A. Members in any of the Star Alliance frequent flyer programmes will be able to collect miles when travelling on US operated flights until March 30, 2014. (Please note that US Airways might continue bilateral partnerships with a few Star Alliance member programmes. Please contact your frequent flyer programme for more information.)

Q. Until when can I redeem miles for US Airways flights?

A. Redemption on US flights is possible until March 30, 2014.

Q. Until when can I access US Airways-run lounges?

A. The Star Alliance Gold Card holder access rules will apply to all US Airways operated and contracted lounges until March 30, 2014.

Q. Will Star Alliance Gold Card holders still be able to check in extra luggage and receive priority luggage when travelling on US Airways?

A. Yes, like all Gold benefits, these will be offered until March 30, 2014.

A. Until TAM actually leaves Star Alliance on March 30th nothing changes for the customer. TAM continues to be a Star Alliance member providing all Alliance customer benefits. TAM and Star Alliance have agreed on a smooth transition plan so as to ensure that benefits will be kept in place until the Brazilian airline actually leaves Star Alliance.

Q. when can I collect miles when travelling on TAM?

A. Collecting miles on flights operated by TAM will be possible up until the airline leaves Star Alliance on March 30th.

Q. Until when can I redeem miles for TAM flights?

A. Redemption bookings on JJ flights will be possible at least until March 30th and a contingency arrangement will be in place to ensure that any ticket issued prior to the leaving date will be accepted for travel.

Q. How many destinations will Star Alliance lose once TAM leaves?

A. On an international basis the Star Alliance network will not lose any international destinations although some destinations in Brazil will no longer be served by the Alliance. We are looking at options to provide our customers a choice of domestic service in Brazil once TAM leaves.

Q. As a TAM Fidelidade customer, can I match my status to one of the Star Alliance Frequent Flyer Programmes in order not to lose my Star Alliance Gold benefits?

A. Yes, the Status Match promotion will be offered exclusively to TAM Fidelidade members holding valid Star Alliance Gold Status (TAM Fidelidade Red, TAM Fidelidade Red Plus, and TAM Fidelidade Black). The member needs to have qualified for this status on 30th March 2014 at the latest.

Q. When and where can I register for the Status Match promotion?

A. The status match will be offered from 31st March 2014 until 30th May 2014. Please note that you must register online by latest 30th May 2014 12 pm GMT by fully completing the Online Registration Form available on staralliancegold.staralliance.com .

Q. What should I do if I am not a TAM Fidelidade Star Alliance Gold member?

A. Unfortunately, this promotion is not applicable for TAM Fidelidade members holding Star Alliance Silver Status (TAM Fidelidade Blue and White cards). Please directly register in any Star Alliance Frequent Flyer Programme and start building up your status which will continue providing you access to the Alliance benefits when travelling on any Star Alliance member airline. Please click here and select the programme of your choice.

Q. Can I choose more than one Frequent Flyer Programme to status match?

A. No, you can only match your status into one of the participating Frequent Flyer Programmes. In case you apply for multiple FFPs, only your first submitted application recorded on via Online Registration Form will be considered.

Q. Can I choose any Frequent Flyer Programme belonging to the Star Alliance member carriers to match my status?

A. No, you can only match your status to one of the 9 participating Frequent Flyer Programmes. Please see below the complete list of participating Frequent Flyer Programmes:

Aeroplan® (Air Canada)

Airpoints™ (Air New Zealand)

EuroBonus® (Scandinavian Airlines)

Mileage Plus® (United, Copa Airlines)

Miles & Smiles® (Turkish Airlines)

PhoenixMiles® (Air China)

SA Voyager® (South African Airways)

ShebaMiles® (Ethiopian Airlines)

Victoria® (TAP Portugal)

Q. What should I do to benefit from the status match?

A. a. Enrol in the participating Frequent Flyer Programme of your choice and have your new membership number ready before you submit the Online Registration Form. Should you already be a member of the selected programme, please have your existing membership number available.
b. Take a picture or scan your TAM Fidelidade Star Alliance Gold card and attach it to your Online Registration Form.
c. Fill in and submit the online form (available on staralliancegold.staralliance.com). accepting the promotional Terms & Conditions.

Q. What happens after I submit the Online Registration Form?

A. If your application is valid, you will be contacted by the Promoter via the e-mail address provided during the online registration entry process within 8 weeks of the submission date. If the validation is not successful, you may be requested to provide additional information within 8 weeks of the submission.

Q. When will I receive my new Star Alliance Gold card and start using my Star Alliance Gold benefits?

A. The new Star Alliance Gold card from your selected Frequent Flyer Programme will be sent to the postal address you have registered shortly after you receive the confirmation from the Promoter. Please note that this process might take up to 8 weeks, but you can already start using the number of your new Star Alliance Gold Frequent Flyer card for your next travels.

Q. Can I transfer the points from my TAM Fidelidade account?

A. No, points accumulated in TAM Fidelidade account are not transferrable into other Star Alliance member carrier Frequent Flyer Programmes.

Q. What will happen if I don't transfer my Star Alliance Gold Status to one of the participating carriers?

A. After TAM leaves Star Alliance on 30th March 2014, if you do not match your status to any of the participating Frequent Flyer Programmes in the promotion, you will lose your Star Alliance Gold status gained through TAM Fidelidade and the associated benefits.