Enterprise Service Desk

Transform Your Enterprise Service Desk. Elevate End user Experience

Rapid digitization of end user workplace environment is paving the way for Enterprise Service Desk transformation. Fast-changing demands from today's 24/7 connected users with multiple devices, make it challenging for enterprise IT to remain responsive, quick, and personalized.

How We Help

Microland provides flexible, responsive, and high-performing managed Enterprise Service Desk. We expand the scope of service desk management from a traditional reactive function providing incident management and support services, to a new, proactive function where it provides end user support through forecasted updates and notifications.

Enterprise Service Desk is the nerve center of IT support and improves Level 2 / Level 3 performance of other services such as network, server, etc. by:

Being the SPOC for incident management activities to centrally track all tickets to logical closure by coordinating with stakeholders