Terms & Conditions

We've summarised the main aspects for you. We don't believe in hiding things.

You retain full copyright and we take no exclusivity. Your work belongs to you always. You can take it down at any stage, we won't be too offended.

We make a big thing of celebrating our content creators. From time to time we may use their images to promote Looker to people looking for fashion guidance. We'll tag your social channels wherever possible. Basically you'll get extra exposure!

Respect creativity. We've clever bots that will pick up instantly if you upload someone else's work as yours. We have a strong 'takedown' procedure and could result in litigation. Best not to do it, it's not cool.

Here's the detail our lawyers made us put in (get ready to snooze!)

About Us

Our Services

Our services are primarily designed to help people share and offer outfits for sale from clothing companies and for shoppers to access and buy such content. Most of the information you provide to us in the form of images and bio's are information you are asking us to make public to members of the Site.

Terms of use

These general terms and conditions (Terms) apply to the use of the Looker website and Mobile Applicationshttps://lookerhq.com (the Site) and all related services (Services).
By entering and using the Site, you indicate that you agree to use the Services only under these Terms and agree to be bound by them.
If you do not agree with these Terms, do not access or use the Site or the Services.

Under 18s

Looker contains images and other content provided by other users. Whilst we moderate the content, we can't guarantee that all content is appropriate for under-18s.
Under 18s must obtain parental consent before using this Site or the Services.

Additional Terms and Conditions

These Terms refer to the following additional terms, which also apply to your use of the Site: OurPrivacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

If you share content using our site, our terms and conditions will apply.

Changes to these Terms

These Terms may be changed or updated at any time. We recommend that you check the Terms periodically for any updates we might make from time to time, as they are binding on you. Please note that these Terms may be supplemented by additional terms elsewhere on the Site.

Changes to the Site and Mobile applications

We may update the Site and mobile applications from time to time, and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Site, or any content on it, will be free from errors or omissions.

Accessing the Site and Mobile applications

We do not guarantee that the Site or Mobile Applications, or any content on them, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Site.

You are also responsible for ensuring that all persons who access the Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

The Site is directed to people residing in the United Kingdom. We do not represent that content available on or through the Site is appropriate or available in other locations. We may limit the availability of the Site or any service or product described on the Site to any person or geographic area at any time. If you choose to access the Site from outside the United Kingdom, you do so at your own risk.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at team@lookerhq.com

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged. You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of the Site in breach of these terms of use, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.

Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, the Site; or use of or reliance on any content displayed on the Site. Please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on the Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to the Site

Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other users of the Site, you must comply with the content standards set out in the Member Conduct section. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the paragraph (Grant of licences). We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of the Site. We have the right to remove any posting you make on the Site if, in our opinion, your post does not comply with the content standards set out in the Member Conduct section. The views expressed by other users on the Site do not represent our views or values. You are solely responsible for securing and backing up your content.

Payment

Creators can earn commission when a purchase is made of an item they have tagged on themselves wearing. The level of commission paid is dependent on the number of followers they have at the time of purchase. Looker retains the right to modify at any time the level of commission paid. Looker retains the strict right to refuse payment if any creators or followers are deemed to be fraudulent. Looker reserves the right to increase or decrease the commission rates at any time.

Commission is activated at the point of a completed checkout on a retailers website. Commission is based on the price of the item at the time of the purchase. When you tag an item ensure all details are correct to maximise your chance of earning. Commission will not be paid on purchases of your own items or any other activity we deem fraudulent.

For every sale the Creator is credited, with a commission or the equivalent local currency for the respective country. Commissions and any other sums payable under these terms of use shall be paid via a relevant PayPal account to be identified by the Creator. Creators will be asked to enter their PayPal information. Looker cannot be held liable for any payments outstanding due to missing Paypal information. All commissions are paid within 31 days following the closure of the previous months sales (to allow retailers to process refunds for returned items). Creators will be able to view their commissions and sales statistics in their Account upon successful login. We will keep proper records and books of account in accordance with generally accepted accounting principles with respect to all transactions relating to these terms. Such records and books shall be kept separate from any records and books not relating solely to products bearing or featuring the content and will disclose a copy of those records to any Creator on their reasonable request.

Viruses

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

Linking to the Site

You may link to our home page and your profile page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to the Site in any website that is not owned by you. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page and your profile page. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on the Site other than that set out above, please contact team@lookerhq.com

Referral Codes

Terms of use for codes and referral campaigns can be modified at our discretion.

In case of abuse of referral codes, including but not limited to, publication on online discount codes sites, mass mailing etc., we reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.

Third party links and resources in the Site

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Copyright Policy

Looker respects the intellectual property (IP) rights of others and expects users of the services to do the same. We will respond to notices sent to our registered office in respect of alleged copyright infringement in connection with the Services. If you believe that your content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorised to act on behalf of the copyright owner. We reserve the right to remove content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, Looker will also terminate a user's account if the user is determined to be a repeat infringer.

Termination

We reserve the right to terminate at any time, in full or in part and without further notice, your membership and your right to use the Services, and to remove and discard any content you have uploaded onto our Site. In particular, we may terminate your membership and your right to use the Services in the following circumstances:

if you violate our Terms or any other applicable regulations, guidelines or laws,

if your conduct is harmful to other Looker users, our Looker services or third parties,

if you have not actively participated in the Services within the last 365 days as described under the Membership section.

Please contact Looker customer support at team@lookerhq.com if you wish to terminate your membership.

Membership

To use our Services you must register on our Site via Facebook or via Instagram, giving your name and email address. Your details must be complete, correct and true. A condition of membership is your active participation in the Services at least once every 365 days. If no active participation is made through your membership account within 365 days, we may terminate your membership or any part thereof, and may remove and discard all content made available by you within the Looker service. Please also read the section on Termination relating to this.

Member Conduct

We welcome members who use our service to store or access content on the Site. However, we do not allow our Site or the Services to be used for prohibited content especially but not limited to the following:

copyrighted material used without the express permission of the owner;

material that violates the rights of others;

material that contains viruses, worms, Trojan horses or other forms of corruptive code, or any other content that may compromise the Site or the Services;

We have the sole discretion to determine whether content is prohibited content, and any content submitted to the Services may be subject to examination from time to time. Although we do not and will not examine or otherwise review all content submitted or transmitted to the Site, we may delete, move, and edit content for any justified reason, at any time, without notice. All content is the sole responsibility of the person who originated such content. We may not monitor or control the content posted via the services and, we cannot take responsibility for such content. Any use or reliance on any content or materials posted via the services or obtained by you through the Services is at your own risk.

We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted via the services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mis-labelled or are otherwise deceptive. Under no circumstances will we be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via the Services.

When you view other members' content, you acknowledge that the copyright and other intellectual property rights in such content belong to the relevant member and you agree not to use such or disclose such content to third parties, in whole or in part, unless you purchase such content in accordance with the provisions set out below.

Grant of licences

When you upload content to our Site (either directly or indirectly) and in exchange for your use of our Services, you grant:

Looker a worldwide, non exclusive, licence to use, reproduce, distribute, prepare derivative works of and display the content in connection with clothing sales. And also in connection with the Services and to promote the Site and/or the Services; users of the Site the right to view the content.

Offering Creative Content for Sale

When you upload or ask us to upload your content to our Site, you offer items from brands for sale to other members using the Site.

As part of the Services, we may review and develop the content, making changes to it before displaying it on the Site.

Applicable law

These Terms are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email team@lookerhq.com

Phew, that was longer than the queue for a H&M designer collaboration.

Privacy

Privacy Policy

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Definitions

Service

Service means the website and the Looker mobile application operated by Real Looker Limited

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Use of Data

Real Looker Limited uses the collected data for various purposes:

To provide and maintain our Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer support

To gather analysis or valuable information so that we can improve our Service

To monitor the usage of our Service

To detect, prevent and address technical issues

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

If you are from the European Economic Area (EEA), Real Looker Limited legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Real Looker Limited may process your Personal Data because:

We need to perform a contract with you

You have given us permission to do so

The processing is in our legitimate interests and it's not overridden by your rights

To comply with the law

Retention of Data

Real Looker Limited will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Real Looker Limited will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Real Looker Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Real Looker Limited is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Real Looker Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Real Looker Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend the rights or property of Real Looker Limited

To prevent or investigate possible wrongdoing in connection with the Service

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Real Looker Limited aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Real Looker Limited relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Mixpanel

Mixpanel is provided by Mixpanel Inc

You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/

For more information on what type of information Mixpanel collects, please visit the Terms of Use page of Mixpanel: https://mixpanel.com/terms/

Behavioral Remarketing

Real Looker Limited uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: hello@lookerhq.com

FAQ's

FAQ's

📸

WHAT TYPE OF IMAGES SHOULD I POST?

When you try, buy or style anything that suits you, capture it with Looker. It doesn't matter if you're out and about, in a changing room or even your bedroom! Take a clear picture so your followers can see both your clothes and features. Heavily photoshopped images belong elsewhere. Keep it real.

⏱

HOW OFTEN CAN I POST?

Simply post as often as you like! To pull in new followers and prevent your current followers from slipping away, we recommend posting as often as possible. If you're looking good, put it on Looker!

💰

WHEN AND HOW DO I GET PAID?

Commission from items you tag is paid 31 days after someone purchases through the Looker app. This allows for items to be returned and processed. Commission is paid via PayPal.

💃

CAN I POST MY IMAGES ELSEWHERE?

Absolutely. We recommend tagging @lookerhq in your images on social so other Lookers can find and follow you. Brownie points for using #bealooker.

🛍

How does Looker differ to other apps out there?

We enable users to find better style inspiration by spotting items to wear on like-minded people. From there, they can easily buy the items direct from the retailer.

Unlike other fashion platforms, we have no barriers so whatever your style, size or social following - everyone is welcome to post or shop outfits.

Finally, Looker is all about it’s active community. Everyone is in it together by buying items, giving encouragement or posting outfits, everyone wins!