~ Marketing Musings and More…

An airline with a sense of humour, how refreshing…

One of the traps of the internet is that when people receive an email from a friend or colleague they often assume the content of the message is current, or at least recent and more importantly ‘true’. Yet very often the content has been doing the rounds for years and the recipient just hasn’t seen it. And quite often the content is pure fabrication, but it’s on the internet so therefore it must be real.

So I apologise to those who may have already seen the stories about Kululu Airline in South Africa. And I make no claims on the alleged staff statements, but hey it’s refreshing to see a brand not take itself too seriously and make an effort for their customers.

Kulula is an Airline with head office in Johannesburg. Kulula planes are unique in their graphic design and their airline attendants make an effort to make the in-flight “safety lecture” and announcements a bit more entertaining.

Here are some (alleged) announcements that have been heard or reported:

On a Kulula flight, (there is no assigned seating, you just sit where you want) passengers were apparently having a hard time choosing, when a flight attendant announced, “People, people we’re not picking out furniture here, find a seat and get in it!”

On another flight with a very “senior” flight attendant crew, the pilot said, “Ladies and gentlemen, we’ve reached cruising altitude and will be turning down the cabin lights. This is for your comfort and to enhance the appearance of your flight attendants.”

On landing, the stewardess said, “Please be sure to take all of your belongings. If you’re going to leave anything, please make sure it’s something we’d like to have.”

“There may be 50 ways to leave your lover, but there are only 4 ways out of this airplane.”

“Thank you for flying Kulula. We hope you enjoyed giving us the business as much as we enjoyed taking you for a ride.”

As the plane landed and was coming to a stop at Durban Airport , a lone voice came over the loudspeaker: “Whoa, big fella. WHOA!”

After a particularly rough landing during thunderstorms in the Karoo, a flight attendant announced, “Please take care when opening the overhead compartments because, after a landing like that, sure as hell everything has shifted.”

From a Kulula employee: “Welcome aboard Kulula 271 to Port Elizabeth. To operate your seat belt, insert the metal tab into the buckle, and pull tight. It works just like every other seat belt; and, if you don’t know how to operate one, you probably shouldn’t be out in public unsupervised.”

“In the event of a sudden loss of cabin pressure, masks will descend from the ceiling. Stop screaming, grab the mask, and pull it over your face. If you have a small child travelling with you, secure your mask before assisting with theirs. If you are travelling with more than one small child, pick your favorite.”

“Weather at our destination is 50 degrees with some broken clouds, but we’ll try to have them fixed before we arrive. Thank you, and remember, nobody loves you, or your money, more than Kulula Airlines.”

“Your seats cushions can be used for flotation; and in the event of an emergency water landing, please paddle to shore and take them with our compliments.”

“As you exit the plane, make sure to gather all of your belongings. Anything left behind will be distributed evenly among the flight attendants. Please do not leave children or spouses..”

And from the pilot during his welcome message: “Kulula Airlines is pleased to announce that we have some of the best flight attendants in the industry. Unfortunately, none of them are on this flight!”

Heard on Kulula 255 just after a very hard landing in Cape Town : The flight attendant came on the intercom and said, “That was quite a bump and I know what y’all are thinking. I’m here to tell you it wasn’t the airline’s fault, it wasn’t the pilot’s fault, it wasn’t the flight attendant’s fault, it was the asphalt.”

Overheard on a Kulula flight into Cape Town , on a particularly windy and bumpy day: During the final approach, the Captain really had to fight it. After an extremely hard landing, the Flight Attendant said, “Ladies and Gentlemen, welcome to The Mother City. Please remain in your seats with your seat belts fastened while the Captain taxis what’s left of our airplane to the gate!”

Another flight attendant’s comment on a less than perfect landing: “We ask you to please remain seated as Captain Kangaroo bounces us to the terminal.”

“Ladies and gentlemen, if you wish to smoke, the smoking section on this airplane is on the wing.. If you can light ’em, you can smoke ’em.”

I must say it may be worth the trip to South Africa just to fly with Kululu – I’ll just have to make sure it’s during the rugby off-season:)