How to upload an audio file to be used as hold music for the primary number of your Call Group. This is also a great way to include notices or advertisements along with music while your customers are on hold.

How to configure a Call Group in Hosted Lync to manage your incoming calls. The feature allows you to divert incoming calls to appropriate team member(s) in the form of User Groups - think of it like a virtual receptionist.

How to configure Simultaneous Ring for your Lync number. When your Lync number gets an incoming call, another number or numbers will ring at the same time, and the first person to answer will receive the call.