Re: Very Unhappy Customer -ridiculous return policy - elite plus

Bought an Open Box Toshiba Fire TV on 1/20/2019... must have had some damage when I got it it quit working within 2 weeks... starting with a small crack in the corner of the bottom of the screen in the crack kept getting bigger... I called Toshiba warranty they told me to take it back to the Best Buy store... I took the TV in my receipt and I was treated rudely and accused of breaking the TV.... and they refuse to replace it.... I called Toshiba warranty back they opened up a case and it's been four or five days they claim they would replace it but they're giving me the runaround also... somebody at Best Buy needs to instruct some of the young managers in the store how to talk to people and to try to give them customer satisfaction... I've been buying from Best Buy for over 20 years but I will no longer... the young kid manager there said he didn't want to lose $200... and I said well instead you're fixing to lose a life time customer and many more once I put the word out... my advice would be to avoid Best Buy like a plague.

Re: Very Unhappy Customer -ridiculous return policy - elite plus

Welcome to the forums and thanks for the post! I got to use one of those Fire TVs for the first time recently and I was impressed. Nice choice! I am, however, sorry to hear about this experience and it’s definitely something I’d like to look a bit deeper into.

Would you be able to send me a private message that includes the following?

• Name
• Email
• Phone Number
• Customer Service PIN off of the receipt

Additionally, if you can include a picture of the crack on the screen, that may be helpful as well! I look forward to hearing from you.

Best,

Luke|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!

Re: Very Unhappy Customer -ridiculous return policy - elite plus

Dont waste my time with your Best Buy talking points... the Best Buy store in Conway Arkansas has all the info that you're asking for... and so does Toshiba... I have already been insulted by a man named Corey {removed per forum guidelines} at Best Buy in Conway Arkansas... if I own the company he would be fired... and the Toshiba warranty department is a joke... they hire people in Mexico City you have to talk to you on the phone and they're like talking to a robot.... meanwhile I have a TV that doesn't work.... and will never buy another TV from Best Buy or anything else.

Re: Very Unhappy Customer -ridiculous return policy - elite plus

I'm sorry you feel that way and I understand your frustration, which is why my offer still stands to take a look into this. I would just need the information I requested. If you change your mind and would like me to look into this, feel free to send me that private message.

Regards,

Luke|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!

Re: Very Unhappy Customer -ridiculous return policy - elite plus

The young man at Best Buy argued with me saying the screen didnt start cracking on own... implying that I cracked the screen... what you fail to realize it was sitting on a shelf out of a box when I bought it up and a man in the store haul it out and put it in my car... it could have started cracking by someone else touching it in the store said it on the shelf or when the man loaded in my car... the hesaid well I can't sell a broken TV.... and I said duh... I don't expect you to sell it I expect you to replace it for me... that's what he got rude and refused... send me a place where I can send the private message with receipt and things you asked for... I've been on the phone with Toshiba for a week... completely ridiculous.

Re: Very Unhappy Customer -ridiculous return policy - elite plus

Have you ever sent the private message like you were advised to do originally so they can try and assist you? (Click the box next to Luke's name), or are you just posting random complaints because you didn't follow his request?

Re: Very Unhappy Customer -ridiculous return policy - elite plus

Who are you? And no I'm not just posting a random complaints... I don't need your sarcasm ..I have sent info to two different people and talk to three different people for your information... you must work for Best Buy ... I have never experienced this with any retailer store in my life... I am 65 years old... this is all about a TV that I purchase from Best Buy that doesn't work.... it's that simple yeah I have spent a week trying to get something done... and all I get is comments and the runaround... if Best Buy treated everyone this way they would be out of business.

Re: Very Unhappy Customer -ridiculous return policy - elite plus

We would hate to have you spend more of your time searching for assistance and information regarding your TV. Our Forum support team would be more than happy to look into this further for you if you could send me, or Luke, a Private Message as requested earlier. Please include your full name, email, phone number, and 16-digit customer service PIN located on the bottom of your in-store receipt.

When looking at our public responses here, you can find the blue Private Message option to the right of our signatures.

Thank you,

Allison|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!