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FAQs

How may we help you?
Please contact our customer service representatives at 1-800-217-7189 if you can't find the answer to your question on this web page. Give them a call Monday through Friday 9am – 6pm ET. They're always pleased to help.

Thank you for shopping at LaVolta.ca. We hope to welcome you often.Contents:

Q: Will tax be applied to my order?A: Yes, LaVolta.ca is required by law to charge applicable sales tax. Tax is based on the destination of your order and nature of the product and will be calculated at time of checkout.

Q: What if I am eligible for a tax exemption?A: If you qualify for a tax exemption, please continue to place your order. Once it's complete call 1-800-217-7189 with your order number and tax exemption information. We will be happy to forward your order for a tax credit.

Q: Can I place my order through email or phone call?A: Yes, you can, but please do not include your credit card information in the email. We will call you to confirm payment method once we receive your order. You can place your order by phone with a customer service representative. Please call 1-800-217-7189. Order desk is open from 9am to 6pm.

Q: How can I cancel or change my order?A: It depends if your order is processed. We will be able to cancel or change if the order is not processed. We try to process all orders as soon as we receive them. The sooner you contact us, it’s more possible to cancel or change your order. You can contact us by calling 1888-217-7189 or email at customerservice@lavolta.ca to request changes to your order.

Q: How do I check the status of my order?A: We provide information on the status of your order automatically. You don't have to do a thing! You will receive an email confirmation after your order is received. Please add note when you place order to say "please notify when order is shipped". We will email you once the order is shipped

Q: How do I track my package?A: You can track your order by calling 1-800-217-7189. Please have your order number ready when you call.

Q: When I add an item to my shopping bag, does it guarantee I have the item?A: We strive to maintain accurate inventory records but the item is not guaranteed to be available for sale until you checkout your order. Placing an item into your shopping bag does not reserve the item, and the item could sell out if other customers place additional orders for the product before you check out. If we discover inventory discrepancies, we may cancel an item or cancel an order if we are unable to fulfill it. In this case, we'll notify you by email that we were unable to ship a specific item you have ordered [and your account will not be charged or will be credited].

Q: How long does it take to ship my order?A: The majority of orders will be shipped the next business day if items are in stock. The latest will be 3 business days when in stock.

Q: When will I receive my order? A: Standard Shipping: within 1-7 business days.
Allow extra time for deliveries to non-major centres and remote locations. Shipping times may be also impacted by weather conditions and other uncontrollable factors.

Q: Can you ship my order outside of Canada?A: No.

Q: Can you ship my order to a Post Office Box?A: Yes, but must have a valid street address as billing address that is not a PO Box.

Q: Do you offer express shipping or next day shipping. A: Sorry, we only offer standard, which is ground, shipping at this time.

Q: How do I place an order with multiple shipping addresses?A: Unfortunately, at this time you cannot send items within a single order to different locations. If you are ordering products to send to different shipping locations, you will need to place separate orders at this time.

Q: Can I order a product and ask you to ship it to someone else?A: Yes, the “Shipping” address can be any Address. Please enter your desired delivery address in the “Shipping Address” portion of the checkout process.
Please note that for our fraud screening process, which is designed for your safety, may cause a delay in the shipment of your order.

Q: What is your return and exchange policy?
A: We standby our products. If products you received are not to your expectations, please call us, we will be happy to discuss options with you.

Q: How can I return merchandise?
A: Please call customer service at 1 888 217 7189 during business hours.

Q: What if I've received merchandise in error or received damaged merchandise?

A: We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact customer service at 1-888-217 7189. They will guide you through the process of pre-authorizing the return at our expense.

Repackage the items in their original packaging and include the invoice in the package.

Affix the pre-paid label that is sent to you after you call our customer service centre so that it covers the original label on your return package.

Let us know when the package is ready to go.

We will send a driver to pick up the package.

Q: I have returned an item. When will I receive the credit?
A: You will receive an email notification when your return is processed and any refunds will be issued to your original method of payment. It can take up to 3 business days to appear on your statement of account after we have received the item(s) you've returned. If you used a major credit card, the refundcan take 5-7 business days to appear on your statement of account.

Q: How can I exchange an item from my order?
A: You can return your item and place a new order. (Customer pays for return shipping unless item is damaged/defective) For more information on our Returns Policy, please click here.

Q: What is your pricing policy?
A: We strive for accuracy in our advertising. There are times, however, when errors occur in product descriptions, pricing and availability. We reserve the right to limit orders if inventory runs low due to overwhelming orders. We reserve the right to correct any typographical errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted. We apologize for the inconvenience this may cause.

Q: What is your price adjustment policy?
A: Price adjustments can be made with a receipt within seven days of the original date of purchase. A price adjustment will not be made for clearance merchandise or for certain sales and promotions such as One Day Sales and Flash Sales. To obtain a price adjustment please calls us at 1-888-217-7189 within seven days of the date of your order. Please be sure to have your order receipt available.

Q: What is the difference between sale and clearance prices?
A: A sale price indicates a price reduced from our regular price for a limited time and the item will return to its original price. Our regular prices are displayed in black type under the picture of each item. Sale prices are shown in red under our regular price.

A clearance price is reduced from the original selling price and the item will not return to its original price. Clearance prices are displayed in red type. All clearance items exist in our clearance categories. Clearance items might exist in other categories but will always also exist in the clearance categories.

Q: I cannot find the item I am looking for. How do I search for it?
A: There are several ways you can search for items on our website.

Enter the specific key word(s) in the search box in the top right-hand corner of any page on the site. After clicking "GO", or pressing enter from your keyboard, the items matching your search will appear on an array of pages for you to browse.

You can also take a look at the list of items on the left side of the page (navigation) within any of the categories, such as "Spring/Summer" or "Shop by Color”.

Q: Where are your products made?
A: They are all made in China.

Q: What are your products made of?
A: Outer material is polyurethane. It’s a non-toxic material that used to make drinking bottles. It has the look and feel of genuine leather. Inside lining is cotton and polyester blend fabric.