Termite Customer Video Testimonial

VideoTestimonial

Watch this customer testimonial to learn more about termite treatments that may be right for your home too.

Transcript

Interviewer: OK. We're here with Michelle Senatore today. She's nice enough to do a video testimonial for us about the work that was done on her house by Killingsworth. So, Miss Senatore, what type of work did you have done here for the termite and crawl space?

Michelle: First thing we had done were termites. We had termites, the garage area, by the front door, and the guys came in. Amazing. It was four guys. I was completely impressed. They went the extra mile. A lot of work had to be done in my garage. They moved things from my garage, carefully too, replaced them after they spent the whole day drilling. They were cautious. I felt safe with them in my house.

Interviewer: Good.

Michelle: They were just like my neighbor.

Interviewer: That's great.

Michelle: Comfortable. There was a few things they couldn't get to that they said they would come back and take care of that when I was able to get certain parts removed. After that I happened to mention that I was having my crawl space done because we had a serious moisture problem and mold. And I didn't know that Killingsworth even did that. And one of the guys, Kelly, who I'd been dealing with from the beginning, who I love. This guy, not only did he contact me after everything was done each and every time to make sure there was no problems, that I was happy with what was going on, but not so much where he was bugging either, because I hate when people bug you.

Interviewer: Yeah. Me too.

Michelle: So he told me that you guys, Killingsworth took care of the mold and would encapsulate the crawl space. He crawled under there, checked it out, came back, told me that we had a pretty bad mold problem and I knew that something was going on because when I was walking through my front door my house smelled like a basement. I couldn't figure out why, because my hardwood floors were new, it just had been painted. But the smell was coming up from underneath the house, and going into, and I have three kids. I mean, it was horrible. They were able to get to it within at least five days, to take care of this issue. Because once I knew there was mold, I wanted it gone. And I had had a couple of estimates that my husband had gotten and honestly, Killingsworth was a little bit more than everybody else. And being a female, you know, you can explain to me until you're blue in the face the different things that people do, but Kelly explained it in easy terms, what was going on, that you guys had a machine that would ice-blast... Is that what it's called?

Interviewer: Uh-huh.

Michelle: ... the mold underneath the house and get the wood to look where it looked brand new. And then they would put in a sump pump while they were down there. They would contact me, constant communication, what they were doing under there, what they found, and taking video so I wasn't just taking your word for it. They would come up and say, OK, this is what this looks like, this is what this looks like. The customer service, unbelievable. Just above and beyond. I would recommend, and I know that sounds stupid but, I would recommend you guys to my best friends. You did an amazing job. It was beautiful and clean under there and dry. I feel that the air quality is better in my home. You guys, I mean, little things, it's the little things. I'm getting ready to have my pine straw removed. I'm going to have bark put in. And Kelly told me that you guys came and sprayed the bark because bark gets a lot of bugs. I didn't know that. And I have become very educated during this process because believe me, termites and your crawls space is a crummy way to spend your money. You might not want me to say this, but it's true.

Interviewer: Yeah.

Michelle: But I just feel better now that I did it, it's over with and I know that it was done by the right company and the right people, and also it's environmentally safe, right?

Interviewer: Yeah, it is. Definitely.

Michelle: So, is there anything else I...

Interviewer: That's great. That's it.

Michelle: Should I say something else? I mean, you guys were great.

Interviewer: That's perfect. Thank you.

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Killingsworth is your one-stop source for pest control, lawn care, carpet care, water restoration, heating & air conditioning and a wide range of other residential services. Our technicians and exterminators proudly serve Charlotte and the surrounding areas with world class customer service! Our customer service is second to none. If we say we'll be there at 9am, our folks know that 9:01 is unacceptable!