This article describes known issues for running NeoOffice on macOS 10.12 Sierra, 10.13 High Sierra, 10.14 Mojave, 10.15 Catalina. Follow us on Twitter @NeoOffice to get notified when we fix any Sierra, High Sierra, Mojave, or Catalina issues.

Problems after upgrading to Sierra, High Sierra, Mojave, or Catalina?

Step 1 - Download and install the latest version of NeoOffice

Only NeoOffice 2017 or higher will run on High Sierra, Mojave, and Catalina. To upgrade to the latest version of NeoOffice, use the following steps:

If the NeoOffice download or installation fails, we recommend that you try these steps.

Step 2 - If NeoOffice cannot save, try these steps

If you see the dialog shown in the screen snapshot to the right when you edit or try to save a document, then the problem is that you have launched NeoOffice Viewer. NeoOffice Viewer can only view files and cannot save documents.

To fix this problem, right-click or Control-click on the NeoOffice icon in the Dock while NeoOffice Viewer is still running. In the popup menu that appears, select the Options > Show in Finder menu item. A Finder window will appear. Quit NeoOffice, drag the NeoOffice application in that Finder window to the Trash, and empty the Trash.

If you have not already installed NeoOffice Professional Edition or Classic Edition or NeoOffice from the Mac App Store, install either now using the steps in Step 1 above.

Step 3 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

Quit NeoOffice

NeoOffice Professional Edition:

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Preferences/NeoOffice-4.0

Drag the selected NeoOffice-4.0 folder to the Trash

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Preferences/NeoOffice-3.0

Drag the selected NeoOffice-4.0 folder to the Trash

NeoOffice Mac App Store:

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition-4.0

Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition

Drag the selected NeoOfficeSecureEdition-4.0 folder to the Trash

Launch NeoOffice

Step 4 - If NeoOffice still has problems, try these steps

Quit NeoOffice

In the Finder, go to the /Applications/Utilities folder and launch the Terminal application

Copy the following commands into the Terminal window and press the Return key:defaults delete org.neooffice.NeoOfficedefaults delete org.neooffice.NeoOfficeSecureEdition

Launch NeoOffice

Fixed bugs

NeoOffice would crash after closing a Calc document after copying cells containing a comment

When running on macOS High Sierra, the default file name would always be set to "Untitled" when exporting as PDF

When running on macOS High Sierra, emojis would be replaced by rectangles when exporting to PDF

When running on macOS High Sierra, NeoOffice would fail to open files on a remote SMB volume

NeoOffice would fail to open a file on a remote AFP volume when the file was open in NeoOffice on another machine

When running in full screen mode, exiting the versions browser would not repaint all of the document

When running on macOS High Sierra in full screen mode, exiting the versions browser would resize the window to be slightly shorter than the screen height

When running on macOS High Sierra in full screen mode, selecting the View > Full Screen menu item would set the window height to zero

When running a slideshow immediately after moving the presentation window to a different monitor, NeoOffice would display the slideshow underneath the presentation controller

When the font size combobox's arrow was clicked, NeoOffice would display the popup menu over part of the combobox

When selecting multiple lines of text within a cell in a Calc document, NeoOffice would fail to draw native highlighting over some of the selected text

NeoOffice would not save files if the "Always save as" preference had been changed to .docx, .xlsx, or .pptx before upgrading to NeoOffice 2017

When exporting as PDF, NeoOffice would use the incorrect symbol font in the PDF file

Dragging a slide within a presentation's "Slides" panel would fail

None of the buttons in the Line Spacing toolbar button's popup window could be selected

NeoOffice would would sometimes crash when quitting

NeoOffice would horizontally stretch grayscale images when exporting to PDF

NeoOffice would sometimes crash when saving JPEG images

NeoOffice would sometimes crash when entering text using some of the macOS Asian keyboard layouts

NeoOffice would crash when expanding a list of macros in some of the macro dialogs

NeoOffice would sometimes crash when closing a window after dragging text or other objects within the window

NeoOffice would sometimes crash during execution of a timer in the application's native event dispatching thread

NeoOffice would crash in 3 different cases in NeoOffice's underlying LibreOffice 4.4 Writer and Calc code

NeoOffice would crash due to RedHat bug #1409634

NeoOffice would sometimes crash when importing PDF documents

NeoOffice would sometimes crash when scrolling within a popup menu

NeoOffice would sometimes crash when editing a table in a Writer document

NeoOffice would crash due to LibreOffice bug #107975

NeoOffice would sometimes crash when copying bookmarks in a Writer document

NeoOffice would sometimes crash when a popup menu closed

NeoOffice would sometimes crash when opening a document that contains remote images

NeoOffice would crash due to LibreOffice bug #113591

NeoOffice would crash due to LibreOffice bug #92963

NeoOffice would sometimes crash when copying cells that contain comments in a Calc document

NeoOffice would sometimes crash when scrolling using a mouse wheel

NeoOffice would sometimes crash when selecting the File > Open menu item in a Writer document

NeoOffice would leak memory due to LibreOffice bug #88006

NeoOffice would crash due to LibreOffice bug #71097

NeoOffice would sometimes crash when undoing or redoing changes in cells that contain comments in a Calc document

NeoOffice would sometimes crash when autosaving documents

NeoOffice would sometimes crash when opening T602 image files

NeoOffice would crash due to LibreOffice bug #73294

NeoOffice would sometimes fail to save .docx files due to LibreOffice bugs #99273 and #102479

NeoOffice would crash due to LibreOffice bug #108612

NeoOffice would not display bullets instead of spaces when the View > Non-printing Characters menu item is checked in Writer

NeoOffice would sometimes crash when loading extensions that have been imported from older versions of NeoOffice

NeoOffice would sometimes crash when opening WPG drawing files

NeoOffice would sometimes crash when scrolling using a mouse wheel

NeoOffice would sometimes crash when dragging a table in a presentation document

NeoOffice would sometimes crash when printing

NeoOffice would sometimes crash when undoing or redoing changes in a Writer document

NeoOffice would sometimes crash when pasting content copied from NeoOffice

NeoOffice would sometimes leave thin horizontal lines in a Calc document when running on a Retina display after moving the selected cell back and forth off the right or left edges of the window

NeoOffice would sometimes crash when printing

NeoOffice would open a new Writer document when pressing the Command-N keys instead of opening the document type checked in the NeoOffice > Open at Launch menu

NeoOffice would leak memory due to several LibreOffice bugs

NeoOffice Professional Edition could not load Oracle's Java Development Kit (JDK) 9 or 10

NeoOffice would sometimes crash when opening and saving Impress documents

NeoOffice would sometimes crash when scrolling in a Calc document

NeoOffice would sometimes crash when quitting

NeoOffice would display a native save dialog that would default to saving to a .odt, .ods, or .odp file when saving .docx, .xlsx, and .pptx files

NeoOffice would sometimes crash when copying a table in a Writer document

NeoOffice would sometimes crash when building the list of available fonts for display in a popup window

NeoOffice would sometimes crash when loading a chart with the GL3D style in a Calc document

NeoOffice would sometimes crash when closing an Impress document

NeoOffice would sometimes crash when selecting the Format > Paragraph menu item in an Impress document

NeoOffice would fail to draw native buttons and listboxes when running on macOS Mojave

NeoOffice would would draw partially transparent system colors incorrectly when running on macOS Mojave

NeoOffice would sometimes crash when saving Writer documents

NeoOffice would sometimes crash when editing the page header or footer in Calc documents

NeoOffice would crash due to LibreOffice bug #90357

NeoOffice would leak memory due to several LibreOffice bugs

NeoOffice Professional Edition would fail to resume failed or cancelled update downloads

NeoOffice would draw some native controls (such as checkboxes, radio buttons, comboboxes, and listboxes) as active when NeoOffice was not the active application when running on macOS Mojave

NeoOffice would use white as the background color for toolbars and popup menus instead of light gray when running on macOS Mojave

NeoOffice would crash due to LibreOffice bugs #94225, #103359, #103788, and #108124

NeoOffice would sometimes crash when displaying the Navigator window in Writer

NeoOffice would sometimes crash when starting a slideshow in Impress

NeoOffice would sometimes crash when opening or editing Writer documents

NeoOffice would leak memory due to several LibreOffice bugs

NeoOffice would sometimes crash when printing a lengthy document in Writer

NeoOffice would display the incorrect color in numerous cases when running on macOS Mojave

When running on macOS Mojave, NeoOffice would freeze when dragging

NeoOffice would not display any of the Command-Option menu shortcuts that are in NeoOffice's underlying LibreOffice 4.4 code

When running in macOS Dark Mode, NeoOffice would display the incorrect text color while editing a comment in a Calc document that was previous saved by LibreOffice, by OpenOffice, or by NeoOffice not running in Dark Mode

When running in macOS Dark Mode, NeoOffice would display text in a selected tab in an inactive window as white instead of dark gray

NeoOffice would crash when printing certain documents in Writer

NeoOffice would crash due to LibreOffice bugs #57550 and #66496

NeoOffice would crash when selecting the Load Styles option in the Styles and Formatting panel in a Writer document

NeoOffice would crash printing a Writer document if printing comments had been enabled in the Comments section of the Printer Options dialog

NeoOffice would crash quitting if a database that uses Calc files for its tables was open

While another application was using a lot of CPU, NeoOffice would freeze for several seconds when saving some Calc documents

If the "jump to the spot that's clicked" preference was selected in the System Preferences application, clicking on a scrollbar in NeoOffice would only jump to the next page

While running on macOS Mojave, NeoOffice would crash when switching into or out of Dark Mode while redrawing native controls

While running on macOS Mojave, NeoOffice would crash when closing the popover attached to a document window's titlebar

NeoOffice would crash due to LibreOffice bug #102233

NeoOffice would crash when saving a .docx file that contains complex tables

NeoOffice would not catch many common grammar errors that Apple's TextEdit application catches