Embrace uncertainty. Leadership is the art of acting in the context of uncertainty. Be honest about the uncertainty so as not to block engagement. You want others to talk to you and not just take for granted that you have all the answers. You don’t. No one does.

It takes a tremendous amount of confidence, not arrogance, to exist in an environment of uncertainty. Don’t confuse the two. Confidence means you’re secure and willing to make mistakes. Arrogance is a sign of insecurity and you think, “I know all the answers”. Remember, you don’t! Be secure and be confident, and listen.