The Citrus Heights Police Department welcomes justified complaints concerning the actions of its employees. The Citrus Heights Police Department wishes to provide you the best law enforcement service possible.

SUMMARY OF COMPLAINT PROCEDURE

Every person has an absolute right to file a complaint. Your reluctance to prepare a complaint form shall not impair that right. If you do not wish to complete the form, or sign it, it shall be completed by the Watch Commander with whom the complaint is lodged. It is desirable that you come to the Police Department where your complaint can be received during a personal interview. However, complaints can be made by mail or by telephone, and may be made anonymously.

If the complaint is made by either telephone or mail, a copy of the complaint will be mailed to you if an address is provided. An investigator will contact all witnesses, examine any relevant physical evidence, and gather all information associated with each charge made in the complaint. After completion of the investigation, a disposition for each charge shall be made, based on each alleged act of misconduct.

The final disposition of your complaint will be made by the Chief of Police. Departmental procedure allows thirty (30) days for completion of an investigation into a Civilian’s complaint. An extension may be granted by the Chief of Police, if necessary. You will be notified of the extension and the reasons for that extension. You will be notified by mail of the disposition of the complaint.

The complaint form can be accessed by clicking on this link. The form can be dropped off to the front counter at the police department, mailed to the address below, faxed to (916) 727-5565, or emailed to chpdcontact@citrusheights.net.

Citrus Heights Animal Control Officers handle barking dog complaints. You may contact them at 916-725-7387. If it is occurring outside their normal business hours please leave them a message. They will follow up during regular business hours.

Yes, Arrest information is public information which includes the charges they were arrested on. You may locate in custody inmate information at the Sacramento County Jail, easily accessible on their website at Sacramento Sheriff's Inmate Information.

If you have loaned your vehicle to another person to drive and this person does not return the vehicle, certain documentation is required to report the car stolen. Since the vehicle is being operated with permission of the owner, this permission needs to be rescinded. Send a letter to the person via Registered Mail-Return Receipt. The language of the letter should include:

"Your permission to operate this vehicle is rescinded. You are to stop operating the vehicle immediately. Park the vehicle legally and notify me of the location, so I may recover it. If you fail to comply with these instructions, I will report the vehicle as stolen." (Including language that instructs the borrower to return the vehicle implies further permission to operate the vehicle.) The letter should also include a description of the vehicle including the year, make, model, color, license plate number and VIN.

Keep a copy of the letter and post office documents needed to send it. After the letter has been mailed, you will either receive proof of delivery or the letter will be returned by the post office as unclaimed.

If you are not successful in getting your vehicle back, call the CHPD at 727-5500 or come to the CHPD to report the vehicle as stolen. You will be required to appear in person and sign the theft report since this is a borrowed vehicle case and supporting documents are necessary to be given to the officer. You must also be willing to press charges and testify in court against the person to whom you loaned the vehicle.