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Newly Redesigned Hilton in Downtown Portland Conveniently located in the heart of the city, Hilton Portland Downtown has been newly redesigned with an inviting, vibrant lobby and rooms that incorporate a timeless and contemporary feel. Host impactful gatherings and unforgettable events with over 70,000 sq. ft. of Portland meeting space, the most expansive and versatile offering in the state. Take a short walk to downtown’s business district, exclusive tax-free shopping, exciting entertainment venues and the MAX Light rail, just one block from the hotel.

We checked in to this hotel for an event... from our arrival, to the preparation of the venue, to the actual event and even on check out, I can say that the service has been exceptional and the staff provided the best customer service. From Kyle - bellman, any front desk staff, and all the staff we came in contact with, namely, Kevin, Cliff, Miguel, Ryan, Amber, Brenda and Bee. The banquet staff have made our experience with setting up our event an ease because of their responsiveness. Ryan has been the best banquet Captain I have worked with. He is very patient, flexible, attentive and passionate about what he does. We had a wonderful celebration at Skyline I&II. The front desk staff are very pleasant and will make adjustments in a very very patient manner, to meet your requests. The rooms may be a bit on the smaller size but we did not find any cleanliness issue. I would definitely come back to stay and recommend as a venue for events if the preferred location is downtown...…

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Date of stay: September 2019

Location

Service

Room Tip:A great city view on the even side of the room, but the corner rooms are the best

Thank you for leaving us your feedback Rick H! We take pride in what we do and offer so it is always great to know when our guests leave feeling the way you do. Everyone will be delighted to know they were able to stand out to you in such a positive way. We look forward to welcoming you back and maybe even hosting another event in the future. Have a wonderful day! - Nur Maherali - Guest Experience Manager -

This hotel was selected by the Hilton honors staff was an awesome choice! They hotel staff is friendly, courteous and very professional is all aspects of their customer service and treatment of their guests!! The hop city brewery located in the lobby is awesome! They have pretty great bar food. The fried chicken sliders and the cheese sticks were awesome!! Definitely a must stay location if you want to be treated very well and made to feel special!! One note, because it’s a downtown hotel the rooms are not very spacious but I’m sure you won’t spend much time in them since there is so much to see and do in close proximity to this hotel!…

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Date of stay: June 2019Trip type: Traveled with family

3 Helpful votes

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Response from Keri_PDX, Manager at Hilton Portland Downtown

Responded Jul 3, 2019

konachk thank you for the review!! We are excited to hear that you enjoyed your stay with us! Did you happen to try the collaboration beer we brewed with Occidental, a local brewer, Hop Skip and a Kolsch! It is fantastic! We hope to see you again.

We were very happy with our choice of this hotel. Quiet and dark in the room. Desk staff very helpful. Had drinks at the bar and was very satisfied - nice selection of local beers, too. Super little convenience store, as well. Breakfast buffet was pretty fabulous.

That is so great Rick H! It is exciting knowing when our guests have had a memorable stay with us that includes all our departments so thank you for taking the time to leave us your feedback. We look forward to welcoming you back and providing an exceptional stay. Have a wonderful day! - Nur Maherali - Guest Experience Manager -

I reserved 6 last minute rooms here on Labor Day weekend. I pretty much covered the whole gamut of exceptions...pets, large families, kids, breakfast vs valet parking rooms, room changes, floor requests with rooms together, etc...we stayed here as a post wedding getaway due to the location in downtown. Shoutout to the front desk Lady, Grace who was absolutely amazing in handling all my issues. She changed rooms for us and handled all our special requests. She also hooked my family up with breakfast and was in general, very pleasant and helpful. The hotel itself is well situated being about a 3 minute walk to PIONEER plaza and all the rail lines and shopping. The Valet park a d stay rooms are a steal of only +$5 more to get free valet ($43 separately). The rooms are on the smallish size but seemed well organized, had some bathroom cleanliness issues but it was remedied immediately with a phone call to be front desk. As a diamond member I felt all the upgrades and service was on par with my expectations. All in all a solid property within downtown Portland. …

Wow Thaiguy2! It means a great deal to us when we know we were able to make our guest experience memorable so thank you for the shout-out and the many kind words! Grace is a gem and I am so glad she was able to help you with all you needs seamlessly. She will be so happy to know she able to make you and your family comfortable. We hope to welcome you back in the near future. If there is anything we can do for you in the meantime, please do not hesitate to reach out. Have a wonderful day! - Nur Maherali - Guest Experience Manager -

This is a clean and comfortable hotel in a very good location. The bed, linens and towels are great. The staff was helpful and kind. No real complaints. Hilton does a great job and the rooms are always comfortable and consistent. One small complaint is that the toilet in our room was very short and small. Other than that it was a perfect day. …

Thank you for reaching out with your kind words Dan2807! It's our pleasure to ensure a quality stay and it brings a warmth to our hearts knowing when our guests leave feeling the way you do. I reached out to you privately and also mentioned that we provide other room types you would be more comfortable in so I look forward to hearing back from you. We do hope your next trip to Portland will be in the near future. Have a wonderful day! - Nur Maherali - Guest Experience Manager -