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Pre-Orders

When you pre-order an item from The Trend Boutique it is reserved exclusively for you and the order is placed with the manufacturer/designer. Your card is charged when the order is placed so your item can be put into production. If you need to exchange for a different size and we have stock we would be happy to make an exchange.
Anything with a later ship date is considered a pre-order.

Please note that we have no control over when a pre-ordered item arrives, but instead offer estimates. This is due to the designers' production schedules and sometimes an item may arrive several weeks before or after.

Pre-orders cannot be canceled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for.

If you have a pre-order item on your order all items will ship at once.

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Returns & Exchanges

Returns are accepted within 30 days of your ship date. International returns are accepted within 45 days of your ship date. Sale items are accepted for store credit. Please review our exceptions list for ineligible items in the exceptions below. Please submit your request for return authorization number by emailing returns@shopthetrendboutique.com.

Exceptions

Swimwear and Lingerie are final sale and cannot be returned for refund or store credit.

Sale Items

Sale items may be returned for store credit. There are no refunds on sale items.

Defective Merchandise

All items are fully inspected and shipped in pristine condition. However, should you receive a defective item please notify us within two days of receipt to be eligible for a return.

Return Process

2. After receiving your RA# please fill out the returns form and pack your item securely in an appropriate envelope or box and send it to the address provided.

3. Write your RA# given to you by the returns department on the outside of your package and on your returns form. The returns department cannot accept any packages without the RA# written on the outside of the package.

Please note that we are not responsible for items shipped back to us should they be lost or damaged during transit and as such we urge you to insure your item as this will provide you with recourse with the shipping company.

Tags cannot be taken off or secured or pinned back on, they must be present on the item as they were sent out. Items must be returned with all original vendor packaging in the condition you received it as they are considered part of the product. Items which do not meet these requirements will not be accepted. Shipping and handling charges are non-refundable.

Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will not be accepted.

Exchanges and Store Credits

Once your item for exchange is received your new item will be sent to you. Please allow 4-5 days processing time. Exchanges and store credits must be made for in-stock items and cannot be used with a discount coupon code or on pre-order items. Once an exchange is made the exchange cannot be returned again for either refund nor exchange.

The Trend Boutique will ship domestic exchanges FREE.

Gift Returns

If you have received an item as a gift, you may exchange it or obtain store merchandise credit. If you wish to return a gift item, please follow the same return instructions.

Refund Information

Refunds will be credited to the same card used to make your purchase. Shipping and handling charges are not refundable. The original shipping fee will be deducted from the refund for any order which included free shipping. Please allow 5-7 days for your refund to be processed. Depending on your credit card company's processing times, it can take 1-2 billing cycles for the refund to appear on your statement.

Refused Shipments

Refused shipments will be assessed a 25% restock fee and all shipping charges. Please note we are not responsible or liable for the return, tracking down of, receipt or condition of refused shipments.

International Returns

Please follow the same directions for domestic returns. International customers are responsible for covering the shipping costs of exchanges and returns.