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I’ve seen various customers that were building OCS dial plans that did not comply with our recommendation to follow RFC 3966 . Some of these customers had problems while I was engaged with them. All the rest will have problems later.
Note: RFC 3966 is the standard related to specifying a “tel”...

The new Response Group Service in Office Communications Server 2007 R2 is a neat solution that provides inbound call routing to available agents. In terms of features, it sits somewhere between the hunt group offered on your PBX and a full contact center ACD . It’s pretty simple to setup initially and...