General Functionality FAQ

Fingerprint Authentication is available for Touch ID capable iOS devices and Android devices that have compatible fingerprint support running Android 6.0 or higher. Compatible Android devices are those that are using Android’s fingerprint support. Specific devices from manufacturers that have created their own Fingerprint supported devices and are not using Google’s built-in support for Android, are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s Fingerprint drivers, not Google’s Android.

Fingerprint Authentication is an optional authentication method offered by BankNewport to log in to BankNewport’s Mobile Banking. It is available for iOS devices with Touch ID™ capability and Android devices that have compatible fingerprint support running Android 6.0 or higher.

When you enable Fingerprint Authentication to log in, any fingerprint stored on your device at the time of registration, can be used to log in to the BankNewport Mobile Banking app. If you have other people's fingerprints registered on your mobile device, they will be able to access your account information as well. For your security, anytime a new fingerprint is added to your device, you will be required to re-enroll in this feature.

If your mobile device is lost or stolen, you can delete a device at any time by logging in to your account from a PC or another device and selecting the Fingerprint Device Management screen. You can delete the lost/stolen device from the list of devices currently authorized. In addition, anytime a new fingerprint is added to the device, re-enrollment is required. So a lost device will not be able to access your account without your fingerprint or User ID and password.

2. By using the mobile browser to Log In to your accounts and navigating to the “Manage Fingerprint Devices” screen or the Fingerprint Enrollment page; or

3. By using a PC and navigating to the desktop version of “Manage Fingerprint Devices”.

4. If you delete your device from the Mobile app using the Manage Fingerprint devices screen (Mobile Services > Manage Fingerprint > Manage Fingerprint Devices > Click the red ‘x’ in the delete column that corresponds to the device you wish to delete), the next time that device attempts to log back in, you will be unable to use the registered device fingerprint and must un-enroll your device from the Fingerprint Enrollment screen.

Yes, as every fingerprint is unique. You can store as many of your fingerprints as the device allows. Any fingerprint that is stored on the device can be used to access your Mobile Banking. So you can use any fingerprint that you have stored on your device.

BankNewport does not collect or store your fingerprint in any case. Your fingerprint is stored on your device when you set up your fingerprint enabled device.

Just like it is your responsibility to keep secure your online banking User ID and password, Fingerprint Log In should be treated with the same level of security. This means that you should not have other people's fingerprints stored on your device if you would like to use this log in option. However, if someone else’s fingerprints are stored on your device and you enable fingerprint authentication, the second person will also have full access to your account.

BankNewport does not collect your fingerprint details, and cannot link it to the personal information we hold about you. BankNewport is relying on the device to authenticate the fingerprint and confirm or reject verification.

Removing and Disabling Fingerprint FAQ

For Android devices, go to the device settings screen. Within settings, fingerprint will either be under the Lock screen and Security, or Security, > tap Fingerprints > EDIT > select fingerprint > REMOVE

Within the BankNewport app, navigate to the Mobile Services menu > Manage Fingerprint > Fingerprint Enrollment > by selecting ‘Un-enroll’ that device will no longer be able to log in with Fingerprint Authentication.

2. By using the mobile browser to Log In to your accounts and navigating to the “Manage Fingerprint Devices” screen or the Fingerprint Enrollment page; or

3. By using a PC and navigating to the desktop version of “Manage Fingerprint Devices”.

4. If you delete your device from the Mobile app using the Manage Fingerprint devices screen (Mobile Services > Manage Fingerprint > Manage Fingerprint Devices > Click the red ‘x’ in the delete column that corresponds to the device you wish to delete), the next time that device attempts to log back in, you will be unable to use the registered device fingerprint and must un-enroll your device from the Fingerprint Enrollment screen.

If the fingerprint does not work, you can revert to your existing password for BankNewport’s Online Banking. You can delete the fingerprint on the device and set it up again if you wish to use fingerprint log in.

When you enable Fingerprint Authentication, any fingerprint stored on your device at the time of registration, can be used to log in to the BankNewport Mobile Banking app. If you have other people's fingerprints registered on your mobile device, they will be able to access your account information as well. For your security, anytime a new fingerprint is added to your device, you will be required to re-enroll in this feature.

Fingerprint Authentication has the same high level security as all authentication methods for online and mobile banking.

Technical details: Both Google and Apple have a hardware backed chip on supported devices. When registering for Fingerprint Authentication, we generate an RSA Public/ Private Key that is stored and encrypted by that hardware chip. The only way it can be accessed is when the device Operating System authenticates the user through the fingerprint scanner. The private key never leaves the device’s trust zone, which is not accessible by software. The server has the public key. When signing in, a signature is created by the trust zone using the private key. This signature is sent to the server where it verifies its authenticity by comparing to the public key. This allows the user to log in. This is also why any changes to items within this process will require the user to re-enroll in this service. This includes when the user adds a new fingerprint, the app is re-installed or a change is made to the device OS that affects anything related to fingerprints on the device.

On enrollment, any fingerprint you save on your device may access BankNewport’s Mobile Banking app. You should not register for fingerprint authentication if you wish to retain other people's fingerprints on your device.

Fingerprint Enrollment FAQ

BankNewport does not hold or store your fingerprint. Your fingerprint is stored on your device (as part of the user settings) when you set it up. We rely on the device to authenticate your fingerprint if you choose to use fingerprint log in when accessing Mobile Banking.

Another person would need your BankNewport User ID and password to access your accounts. Please call us on {Fi Support Number} in the event your device is lost or stolen so we can reset your password as an added level of security.

On the BankNewport app log in screen, enter your User ID and password, then Navigate to the Mobile Services menu > Manage Fingerprint > Fingerprint Enrollment > you will be prompted to give your device a name (should be unique) along with providing your BankNewport User ID and password. Once all three fields are filled out, you can select enroll. The next time you log in to BankNewport’s Mobile Banking app, you will be prompted to use your fingerprint.

Regardless of what your needs are, you'll receive the same personalized service that has made BankNewport a true community bank since 1819.