ZenPacks

SAP HANA Integration Service

This service provides modeling and monitoring of SAP HANA instances within the Zenoss software platform. It is an annual subscription service renewable every 12 months from the date of purchase and is designed to offer ongoing compatibility between the platforms as described below.

Features:

A new device class ``/Devices/HANA`` is added to the system.

The following components are modeled and monitored:

HANA Endpoint(the HANA system as a whole)

HANA Hosts

HANA Disks

HANA Services

Endpoint Data Sources are included to provide the following information:

Count of the number of current connections to HANA

Create Zenoss events from HANA Alerts

Ability to run a generic query with results stored and available for threshold

Current memory usage and limit for licensing purposes

Ability to capture/measure the response time of generic SQL query

Ability to monitor and alert on Nameserver or Indexserver role changes

Ability to count the number of currently running queries

Host Data Sources

All metrics from the M_HOST_RESOURCE_UTILIZATION table

Disk Data Sources

Ability to store and threshold on disk total and used sizes

Service Data Sources

Measure Heap utilization of a service

All metrics from the M_SERVICE_MEMORY table

All metrics from the M_SERVICE_STATISTICS table

Prerequisites:

PREREQUISITE

RESTRICTION

MIN. VERSION

Product

Zenoss Resource Manager

4.2.4

Zenoss Analytics

4.3.0

Zenoss Service Impact

4.2.6

ZenPacks

ZenPacks.zenoss.PythonCollector

1.4.0

ZenPacks.zenoss.CalculatedPerformance

2.0.1

Other Dependencies

unixODBC.x86_64

2.0.1

Installed SAP ODBC driver***

***NOTE: This ZenPack uses ODBC to connect to the HANA instance. Therefore, each collector collecting for HANA systems must have the unixODBC package installed as well as the SAP HANA ODBC driver (libodbcHDB.so). Additionally, /etc/odbc.ini must be configured with the location of the library and a DSN.

Deliverable 1 - Zenoss SAP HANA ZenPack

Zenoss will install, set up and configure the Zenoss SAP HANA ZenPack. This effort will be performed with client staff to provide knowledge transfer and acceptance review.

NOTE: Any requested modifications to the ZenPack code will require a development SOW.

Acceptance 1 - SAP HANA ZenPack

The ZenPack is installed

A user is able to add a HANA endpoint

A user is able to see the new device in Infrastructure /devices/HANA

A user is able to see that components are created after modeling has run

A user is able to see the monitored data in graphs

A user is able to create and modify a threshold against monitored data

A user is able add the HANA endpoint to an Impact service*

A user is able to see HANA data in Analytics**

*Requires client to have Zenoss Impact installed and running**Requires client to have Zenoss Analytics installed and running

This integration is a subscription-based Professional Services engagement. Our Integration Services are offered as subscriptions in order to provide initial setup and ongoing compatibility and maintenance. All standard packages are renewable every 12 months from the date of purchase. Contact Zenoss to request more information regarding this or any other ZenPacks.