San Mateo, CA – October 18, 2016 –IntelePeer, a leading provider of on-demand, cloud-based unified communications (UC), today announced that Dimension Data, the global IT solutions and services provider, has joined its Cloud Advantage Partner Program as a platinum member. As a result, Dimension Data will further enhance its portfolio by offering IntelePeer’s advanced SIP Trunking service to its customer base.

“Dimension Data is a well-established, highly-regarded global IT solutions provider and a strong partner in the unified communications ecosystems,” said Jeremy Jones, Vice President of Partner Programs, IntelePeer. “This relationship is mutually beneficial as it allows us to extend our reach and gives Dimension Data a qualified SIP offering for its leading unified communications offerings.”

“Dimension Data is dedicated to providing best-in-class solutions and trusted support to accelerate our clients’ businesses,” said Amy Smith, VP of Communications, CX & Collaboration at Dimension Data. “IntelePeer understands our vision and market strategy, while providing us with a top quality SIP Trunking offering. It is a great addition to our portfolio as it directly addresses the needs of many of our customers.”

SIP services from IntelePeer provide the optimal solution for enterprises seeking flexible communications that are easy to build on, control and consume however they wish. IntelePeer is easy to do business with, providing on-demand availability with flexible connectivity options, including a direct secured Internet connection to customers’ SIP-ready UC platform. Additionally, IntelePeer offers flexible voice pricing packaging on a pay-per use or all-inclusive bundles, so each enterprise can select the right solution and manage their monthly communications spend.

“We are thrilled to team up with Dimension Data as they continue to gain significant momentum and build out their portfolio as we see a lot of opportunity ahead,” concluded Jones.

Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. Visit us at http://www.dimensiondata.com/en-US, like us on http://www.facebook.com/DimensionDataAmericas or follow us @DimensionDataAM

Denver, CO – September 20, 2016 –IntelePeer, a leading provider of on-demand, cloud-based unified communications (UC), today announced that it has earned Mitel’s certification for its SIP Trunking solutions. As a certified SIP provider, IntelePeer has joined the Mitel Solutions Alliance (MSA) that supports services that interoperate with Mitel’s enterprise, cloud and mobile communications. The certification validates IntelePeer’s offering as fully compatible with Mitel’s MiVoice Office 250 Call Manager, and provides customers with added support.

“Building and maintaining the right technology relationships to deliver customers high-value integrated solutions is a critical component for success in the business communications marketplace,” said David Lowenstein, Director of Business Development for MSA. “Mitel continues to work with best-of-breed companies like IntelePeer to deliver mobile-first, cloud-based solutions that address the business challenges of our customers.”

MSA provides a platform for partner companies to leverage Mitel’s focus on open standards and interfaces, and it delivers resources to enable a wide range of third-party partners to successfully create applications and services that integrate and interoperate with Mitel’s core business communications portfolio. The certification testing was validated through the independent 3rd party test company, tekVizion Labs. Mitel interop certification ensures that the overall solutions achieve the highest quality and reliability.

“Enterprises that want advanced enterprise SIP Trunking need to look no further than IntelePeer,” said Charles Whiting, Vice President, Engineering, IntelePeer. “This latest certification from Mitel is further evidence that our solution is top quality and designed to deliver optimal performance with cost advantages. As a member of the Mitel Solutions Alliance we have a tight relationship that will directly benefit customers and provide added support.”

MSA is designed to enable delivery of new and innovative solutions that include Mitel’s offerings with complementary partner solutions to customers. With IntelePeer, companies gain the uptime of a proven carrier-grade network that connects to multiple devices, networks and geographies without the costs, delays, or hassles associated with traditional approaches.

IntelePeer’s SIP Trunking provides the optimal solution for enterprises seeking flexible communications that are easy to build on, control and consume however they wish. With IntelePeer SIP, businesses can simplify their network, reduce cost and quickly deploy high-quality voice services within a few days. IntelePeer makes it easy to do business with us, providing on-demand availability with flexible connectivity options, including a direct secured Internet connection to customers’ SIP-ready Mitel UC platform.

“We are focused on helping organizations migrate to the benefits of unified communications every day. IntelePeer customers using Mitel, have an ideal UC solution with unparalleled support,” concluded Whiting.

The Channel Managers recognized by CNSG have exemplified unwavering commitment and dedication to meeting and exceeding the needs of CNSG partners. CNSG partners voted to help choose the Top 10 Channel Managers at CNSG.

Among those chosen was our very own Sean Kane at IntelePeer. Sean is the Sr. Director, Channel Sales dedicated to expanding the go-to market effectiveness of IntelePeer cloud solutions through our channel partners and team of regional sales directors.

“Channel Managers like Sean Kane, are setting the standard for how partners should be supported in our industry,” said Matt Harty, President and CEO of CNSG. “Receiving the CNSGY award is an incredible achievement, and a testament to how much our success relies on ensuring that our partners are our number one customer. We know that demanding excellence from our Channel Managers and from our own team, is what will continue to fuel our amazing partnerships.”

IntelePeer recognizes that from a client’s perspective, there are a lot of providers with similar service offerings in the market. We challenge our pre and post sales teams to raise the bar and to go the extra mile with each and every customer and partner engagement. “CNSG has been a true partner, contributing greatly to the growth and achievements of IntelePeer’s partner channel”, says Jeremy Jones, VP Channel Sales at IntelePeer. “It is fantastic to see that our mission to delight our partners is being realized. We look forward to continued success through our partnership with CNSG.”

Congrats, Sean!

About CNSG

Converged Network Services Group is the Premier Master Distributor for Connectivity, Cloud and Cloud Enablement. Led by form C-Level Carrier Executives and supported by the most experienced sales team in the industry, CNSG provides assistance with every aspect of Discovery, Design and Delivery. CNSG is committed to the core philosophy of earning business by building and maintaining true partnerships with every Customer, Partner and Supplier. This unwavering commitment to the success of our partnerships has enabled CNSG to be recognized as the fastest growing Master Agency in the industry. For more information about CNSG, please visit http://www.cnsg-usa.com or call toll free 866.738.1622.

About IntelePeer

Based in San Mateo, California, IntelePeer is a cloud communications provider delivering high-quality voice, messaging and contact center solutions for businesses and contact centers. Through our Atmosphere® platform we give customers the ability to build, control, integrate and consume communications however they wish. Our platform is not just used by our direct customers but also by partners such as Microsoft and Cisco to deliver unified communications solutions to their customers. The Atmosphere platform offers access to APIs and functions such SIP voice services, IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. Our customers include many Fortune 1000 companies as well as medium size businesses across the United States. For more information, visit: www.intelepeer.com and follow us on Twitter (www.twitter.com/intelepeer).

San Mateo, CA – August 2016—IntelePeer, The Cloud Communications Company, announced that it is a Gold sponsor at the 12th Women in the Channel (WiC) Networking and Enrichment Event during the Channel Partners Evolution Conference & Expo. The WiC event will be held from 5-8 p.m., Aug. 14th, in Maryland 4-6B at the Gaylord National Resort & Convention Center in Washington, D.C.

WiC is a not-for-profit organization dedicated to accelerating the growth of female channel leaders in technology. Its signature events are a mix of peer networking, motivational remarks, professional development and progress report on WiC’s many initiatives.

Guest speaker Michele Thornton, senior vice president of BET Networks, will deliver the keynote address, “PowHer Playbook: Strategies for Growth,” featuring advice from her first book, “Stratechic: Life and Career Winning Strategies for Women.” Thornton serves as the head of Television Sales for Centric TV and BET Soul and was instrumental in the rebranding of Centric as “The First Network Designed for Black Women.” Prior to BET, Thornton worked for CNN, HLN, CNN Airport Networks, CNN.com, A&E, The History Channel, and The Weather Channel. Earlier in her career she spent three years in the telecom industry.

“Women in the Channel’s networking event has become a must-attend for women interested in advancing their telecom and IT careers and businesses, and it would not be possible without the generosity of sponsors like IntelePeer,” said WiC President Hilary Gadda, director of the Telepartner program at TelePacific Communications. “Our grassroots organization relies on the support of companies like IntelePeer that see the value in our educational, mentoring and community outreach programs aimed at empowering women in the channel.”

The Women in the Channel Networking Event is open to all women attending the Channel Partner’s Evolution Expo & Conference. It is FREE to all WiC members and $20 for non-members. To register for the event and/or to become a WiC member, please click here.

Companies interested in sponsoring the event can find more information on the WiC website by clicking here.

Established in 2010, Women in the Channel is a grassroots organization made up of women who are in leadership, ownership and revenue generating roles in the alternate sales channel sector of the telecommunications industry. Month after month, these women are responsible for generating sales for their companies and creating wealth for their families. WiC members are wives and mothers and sisters, and a high percentage of us are the main breadwinners in our families. WiC brings together this group because in an industry that is growing, expanding and changing the number of women at such levels is not matching that growth. To learn more and to become a member, please visit www.womeninthechannel.com

Cisco has added a desktop phone, Wave 2 access points and a multigigabit switch — the first of its kind in the market — to the Meraki line of cloud-managed products. The switch and fast APs are an indication Cisco is hoping to make the Meraki portfolio more appealing to large enterprises.

The MC74 is the first phone in the Meraki line. IntelePeer is the only Session Initiation Protocol (SIP) trunking provider available for the system at launch. Cisco plans to add more this year. In 2015, IntelePeer was among the top 10 SIP trunking providers, according to IHS Infonetics Research, based in Englewood, Colo.

Enterprises use SIP trunking to move voice services onto the Internet. A SIP system makes the Internet a replacement for a conventional telephone trunk. Voice quality can sometimes be a problem with SIP trunks.

Companies that outfit their offices with MC74s manage the phones through the Meraki cloud-based console. The software lets an administrator assign phones and telephone numbers to corporate employees, compile data on user phone activity and troubleshoot problems.

Companies can add phone numbers through the console quickly. Cutting numbers, which could happen during layoffs, would require talking to a Cisco service representative, said Pablo Estrada, director of marketing for Cisco’s cloud networking group.

Cisco intros Meraki cloud-based multigigabit switch, AP

The desk phone gives the Meraki customer the option of an “all cloud, all mobile office,” said Nolan Greene, an analyst at IDC. “Desk phones have not typically been a part of the cloud-managed campus network story and really hadn’t been prominent on my radar before the announcement.”

Cisco provided New York-based Internet company Blue Apron, which does food delivery, as a user of the MC74. Blue Apron, however, declined comment.

The MC74 has a list price of $600. Licensing is available in one-, three- and five-year terms. A one-year Meraki cloud license costs $13 a month per device or $150 for the year. The IntelePeer service is an additional $9 a month or $108 for the year.

Cisco intros Meraki cloud-based multigigabit switch, AP

Meraki switches, APs

Companies looking to upgrade their Meraki wireless LAN (WLAN) can do so with the latest access points and switches. The MR52 and MR53 802.11ac Wave 2 APs differ in uplink options. The MR52 has dual 1 Gb interfaces, while the MR53 has multigigabit and 1 Gb Ethernet.

Companies can use the MR53 with the new 24-port stackable multigigabit access switch, called the MS350. The device has eight ports that a network operator can configure for 1, 2.5, 5 or 10 Gb. The combination of the MR53 and MS350 lets a company get closer to Wave 2’s maximum speed of nearly 7 Gbps, without having to upgrade existing cabling — typically Cat5e and Cat6.

“This is a first for the market and suggests legitimacy for multigigabit switching,” Greene said of the cloud-managed MS350. “Also, the new APs are pretty heavy-duty for Meraki, showing Cisco’s commitment to move Meraki’s capabilities upmarket.”

Mostly small and midsize enterprises buy Meraki products. Larger companies with sophisticated telephone systems and WLANs have preferred to let dedicated IT teams manage the technology with on-premises applications.

The MR53 and the MS350 have list prices of $1,699 and $7,495, respectively.

Cisco also added to the Meraki line a 10 Gb aggregation switch, called the MS425. The 16-port model has a list price of $14,000, while the 32-port version lists for $22,000. The MS425 should also appeal to larger enterprises, Greene said.

Denver, CO – May 19, 2016 – IntelePeer, a leading provider of on-demand, cloud-based unified communications (UC), today announced its Call Path service, a simple, easy-to-order SIP solution that enables enterprises to easily migrate their phone system connectivity from legacy ISDN PRI / TDM technology to the most advanced SIP service. Call Path makes this migration easy with a package that provides a simple cost savings comparison and minimal disruption to business’ communications.

“Enterprises that are still using outdated solutions such as PRIs need to move to a more advanced technology in order to remain competitive, productive and efficient,” said Robert Galop, VP of Product at IntelePeer. “Our Call Path offering is the future of business communications, providing a fast and simple path to unlocking the power and cost benefits of SIP. Call Path delivers all the quality, service, and uptime advantages of our carrier-grade network without the costs, delays, or hassles of traditional telecom.”

IntelePeer’s new Call Path offering includes all the communications capabilities required to rapidly activate an on-premise or cloud-based UC solution. The pricing plan is aligned with traditional ISDN PRI packaging, and call paths (or ports) can be ordered in single channel increments, making it easy to realize the benefits and cost savings of moving to SIP.

As opposed to installing and maintaining physical equipment required with legacy PRI / TDM deployments, SIP offers much more flexibility and visibility into the ordering and management of voice services. Through IntelePeer’s self-serve portal, businesses can make near real-time changes to their services and scale capacity on demand to meet changing business requirements.

IntelePeer’s Call Path offering includes:

Unlimited inbound and local outbound calling minutes

Domestic outbound long distance, toll-free and international charges incurred on a per-minute basis

International DIDs available to create a virtual presence in foreign countries with calls routed back to the customer’s domestic location

Over The Top Internet and Ethernet connections available

Installation and 24 x 7 x 365 support

“By moving to the cloud with our Call Path solution, businesses gain many advantages including flexibility, telecom savings, the ability to scale on demand, fast turn up, enhanced functionality and a more reliable system. Our proven service provides seamless connectivity between legacy and next-generation solutions, so that customers can truly get the most out of their UC investment,” concluded Galop.

IntelePeer Call Path is currently available. Visit www.intelepeer.com for more information.

Denver, CO – May 10, 2016 – IntelePeer, a leading provider of on-demand, cloud-based unified communications (UC), today announced a new enhancement to its SIP Service, designed to provide businesses with a more effective way to optimize network resources and save costs when transferring calls. With the newly added implementation control, customers can easily enable or disable the service on any of their SIP Trunks on the IntelePeer network using the web-based customer portal.

“We are continually adding value to our family of SIP products, providing our customers with simple, cost efficient access to powerful call routing and distribution features that can be used in any UC environment. This translates into a robust, streamlined UC solution that improves efficiency and increases revenue for our customers,” said Robert Galop, VP of Product at IntelePeer. “With the introduction of Cloud Transfer, enterprises now transfer calls to remote locations or external devices while freeing up the ports and resources from the transferring location.”

Cloud Transfer provides end users with a native IP alternative to expensive legacy network call transfer services. With Cloud Transfer, customers can quickly and seamlessly route and transfer multiple live calls between agents or call centers across multiple geographic locations. Additionally, Cloud Transfer offers advanced routing protocols that can be easily configured through the customer portal to facilitate automatic transfers based on user input, allowing end users to better utilize internal resources and drive down costs. Benefits include:

Provides greater reliability and failover

Eliminates need for multiple, simultaneous calls

Lowers customer capex

Minimizes delay

Maintains end-to-end call security and encryption

Ensures highest level of customer experience

Delivers cost savings based on overall usage

This new feature can be added at any time through the customer portal. Standard rates apply for all three distinct legs of the call.

SAN MATEO, Calif.–(BUSINESS WIRE)–IntelePeer, the Cloud Communications Company, today announced that it has expanded its Atmosphere® portfolio with the launch of a new scripting and order entry application for call centers and enterprises that want to increase sales or customer service results.

“Businesses and call centers in direct response have long needed a scripting solution that is designed to be truly user friendly,” said Denise Deptula, Senior Product Manager, IntelePeer. “Atmosphere® Scripting and Order Entry is the first of its kind as it requires absolutely no programming, giving users the autonomy to create and distribute scripts immediately without requiring IT resources and support. And because it is call agnostic with ACD and call routing systems, it can be used in any environment.”

IntelePeer acquired the Atmosphere® platform from Advantone in 2015. A leading technology service provider for the direct response industry and others, Advantone’s feature-rich solutions were designed to improve contact centers’ customer experience. Atmosphere® Scripting and Order Entry is the latest addition to IntelePeer’s Atmosphere® contact center management platform, which delivers cost effective, flexible and competitive edge services including IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. When used in conjunction with IntelePeer’s other features, Scripting and Order Entry is a turnkey solution. However, as it was designed as an agnostic solution, Scripting and Order Entry can easily be used with any ACD or call routing system.

Atmosphere® Scripting and Order Entry benefits include:

Easy integration – agnostic system allows enterprises and call centers to use it with any system, including CRM platforms.

Simple customization – cut and paste script messages, post them in the platform screen and easily customize by screen format, by script and by individual page.

Flexible management – provides import capabilities for large SKU set ups so that users have control over data capture and output.

Valuable insight – media sourcing, including ability to schedule changes, file extractions and reporting, is included, making the process simple and immediately useful.

“Intelepeer’s new Atmosphere® scripting and order entry system is a quantum leap in scripting technology – offering powerful tools and flows to create simple to complex custom telemarketing scripts with ease,” said John Stones, President of Your DRTV. “Based on my experience working with top companies whose award winning products and services have achieved significant commercial success in direct-to-consumer and retail marketing channels, I would recommend that marketers wishing to optimize their telemarketing should take a look at this revolutionary ‘phone system agnostic’ technology. This paradigm shift in scripting technology turns call centers into sales centers.”

Intelepeer Atmosphere® Scripting and Order Entry is currently available. Demonstrations will be provided at booth #419 atResponse Expo in San Diego, CA (April 26 – 28, 2016).

Even more exciting is the company’s API. I say this because in a way they have automated the provisioning process which historically is the ugly part of telecom. In other words, the OSS/BSS. These are the acronyms which represent the gory details of back office minutiae we should never, ever mention in public. Especially not at a cocktail party which I learned the hard way. Now I’m not saying I did this on purpose but, if you want to put some distance between you and your in-laws, then definitely do bring this up.

The company announced they are a certified Cisco Preferred Media Partner (PMP) and that is where the API comes in. It enables near real-time provisioning of voice services for Cisco Spark.

I had an in-depth and exclusive interview with Robert Galop, VP Product Management at the company to learn lots more. the current user-bundle is US focused and will provide unlimited inbound and outbound calling, number port, Caller-ID, and E-911. It isn’t suggested for contact centers at this point but knowledge workers and costs $8.95 per month.There is support for Toll-Free and fax and we can expect Canada, Australia, the UK, France and Germany to be turned up next.

He said, “The API opens up everything – can take these same offers with full service delivery and provide them to any number of channels. Either within or outside of Cisco. Through channel partners and other vendors.” He continued, “We’re a small enough company, we have a lot on our plate with Cisco. Once we solve the problem for Cisco, it’s an easy model to franchise to others.”

As mentioned in the bullet towards the top, they also plan to white-label the package for legacy carriers who may not be able to change their APIs to work with Cisco. They see their value as the API-middleware glue that deals with the horrid (my word, not theirs) part of telecom, provisioning switches to handle rating, provisioning and billing.

The only snag in what has now become a fast process is number porting which still takes 30 days for wired numbers while wireless takes a a few minutes. They get around this by providing temporary DIDs which makes for a seamless transition he says.

I picked IntelePeer as my API of the week because the company takes the most complex area of telecom and simplifies it through a programming interface which gives resellers, the channel, manufacturers and other carriers the power to make communications more efficient and seamless. In short, they don’t make the UC tools you use, they make them better.

Come see how APIs make the whole world better at All About The API. The event will feature a variety of intensive hack-a-thons, in-depth company-focused workshops helping attendees understand the value propositions from key vendors, powerful keynotes, daily and nightly networking opportunities plus an exhibit hall full of companies demonstrating the latest innovations in today’s market place. Every business has to pay attention to the new opportunities they are presenting or potentially be displaced. We hope to see you July 18-21 2016 in Las Vegas!

The big news from the company is they improve Microsoft Skype for Business solutions with certified organization-level call control features and additional PSTN access options. The CoreCloud SIP service enables partners the ability to deliver cloud, hybrid and on-premise Skype for Business implementations with organizational-level features and the option of a shared access pricing structure.

]]>IntelePeer Provides Near-Real Time Provisioning for Cisco Spark Call via its new APIhttp://www.intelepeer.com/news/cisco-spark1/
Tue, 08 Mar 2016 13:01:02 +0000http://www.intelepeer.com/?p=9840ORLANDO, FL – March 8, 2016 – IntelePeer, the Cloud Communications Company, today announced that it is delivering Cisco resellers the ability to offer near real-time provisioning of voice, contracting and billing for Cisco Spark’s call capabilities. As a certified Cisco Preferred Media Partner (PMP), IntelePeer has developed a new communications Application Programming Interface (API) that enables near real-time provisioning of its voice services for Cisco Spark. IntelePeer’s CoreCloudTM SIP service provides resellers a high quality reliable voice service to enable Cisco Spark’s call capabilities.

“Our strategic work with Cisco to develop the API that makes this possible validates the future direction of the UC and collaboration market,” said Matt Edic, Chief eXperience Officer, IntelePeer. “With the new enterprise-grade API integrated into Cisco Spark, our voice services from the cloud can be installed and active within minutes versus days. The API enabled automation helps companies to immediately realize the benefits of business collaboration.”

Building upon its existing relationship as a Cisco Solutions Partner, IntelePeer has earned certification as a Cisco PMP. The designation as a PMP in the Cisco partner ecosystem, certifies that IntelePeer’s voice/fax services integrate seamlessly with Spark Call. The combined solution has the ability to reduce costs and streamline telecom operations.

“The ability to make voice calls is an important piece of Cisco Spark. And with IntelePeer’s API and PSTN services support, our customers will be able to further realize the benefits of a single collaboration experience that spans all modes of communication,” said Andy Dignan, Senior Director of Worldwide Sales and Go-To-Market Strategy for Cisco’s Collaboration group. “IntelePeer’s high quality, scalable and reliable service enables an automated and outstanding user experience and seamless transition to Cisco Spark.”

Together, the combination of Cisco and IntelePeer’s services cost-effectively deliver cloud-based communications services. Cisco Spark backed by IntelePeer is available today to Cisco resellers and systems integrators through the Preferred Media Provider Portal. For more information please visit: www.intelepeer.com/cisco-spark.