Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

We should have learned from the first timeshare purchase. We visited the resort where we purchased our timeshare while visiting Las Vegas. We were told that we had to attend a owners meeting during our stay, which turned out to be a hard pressure sales pitch that lasted more than 5 hours, until we finally broke down and upgraded our single bedroom unit to a two bedroom unit. First of all since our maintenance fee on the original unit was due in December and our new payment due in January, we were told to go a head and make our payment in December and the payment due in January would be for the additional unit only that year and after that we would pay the new cost for the unit. We paid in December and were then billed for the full amount of the new unit in January. I contacted them regarding this and they claim that no such arangement was made and that we now owed thepayment for the full unit. Part of the reason for the upgrade was that RCI now offered a platium level and inorder to take advantage of it we would be required the hold a two bedroom unit.

They lied to us about pretty much all of the new benefits. Even worse our maintenance fee doubled and we received fewer points for our new unit then we did on our original unit. Our first unit provided 61,000 points anually, with the new unit we get 98,000 points anually, that an increase of only 37,000 points for twice what we were paying for the one. The extra vacations we were offered, it turns out can only be used in a limited number of places. The sales person we spoke with told us that if we didn't use our unit that she could help us get it rented, we have the week for the big Basket Ball playoffs. When we contacted her later about it she claimed that she could not help us. It turned out to be one lie on top of a nother. We were supose to be designated as a VIP owner with her as a prime contact for any of our travel needs or other questions. Well since we purchased the end of 2011 and I lost my job in 2012 and am still unemployed I have contacted both her and the Daily Management requesting information and any paperwork needed to sell the unit I have been met with slience. I have e-mailed both her and the Daily Management who oversees the property numerous times over that last several weeks, approching a month now and get now response. We receive no statements what so ever from the loan holder Eldorado Resorts Corporation to provide us with a balance on what we owe so I had to do my own amortization schedule to get an idea of what our current balance is. I cann't find an e-mail or web adddress for the Eldorado Resort Corporation, tried lookiing them up and all I find are rippoff reports sites like this one with a neverending list of complaints.

At this point I'm not sure where I can go to get the information and paperwork needed to sell this unit. The worst thing about useing these time shares is that everyone you visit make you set through the same hard sales pitch. They all claim it will be no more than 90 minutes and there will be no preasure to purchase, what a line of bull, they keep you there as long as it takes to break you. They keep sending person after person to you table everytime you say no. They lie about their services, I can't find any of their sites available in my own state sooner than late next year, even with their so called platnium service. And if you try and rent your unit through the Daily Management, they take more than a third of what they rent it for before you see anything. This has been a very painful learning experience and in the future I will have to just be plain rude to anyone trying to talk me into buying anoither one. They lie to you, beat you now until you agree to buy after hours and then take you in to sign a mountain of papers that take you another hour to go through and then denie anything they tell you if you call them on it and of course make sure none of what they lied to you about shoiws up anywhere in your paperwork. This kind of sales tactic should be illigal.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.