We are using ZEUS Corporation online payment system and all the information is encrypted and transmitted through SSL Protocol for safety.

Error occurs when I pay by a credit card.

Most of the credit card errors are due to the expiry date or credit card limit of your card. We are afraid that we cannot inquire about your private information to your credit card company. Kindly contact to your credit card company by your end.

It is difficult to pay in advance payment in JPY. Is there any other option for payment?

We have our Distributors in the countries listed below.We can also introduce you our Distributors so that you can contact them for another payment option so that you can contact them accordingly.

Our manufacturing line has stopped due to the broken sensor and need the spare sensor immediately. Can you reduce the manufacturing time?

We are afraid that we cannot reduce the lead time, as almost all the products are make-to-order.

However, we may able to reduce the lead time depending on the situations mentioned by you.Please free to contact us in advance.

Is my personal information secured at toolsensor.com?

Yes, we highly value your privacy at toolsensor.com.

Toolsensor.com does not provide any of your personal information to third parties.Any personal information required at toolsensor.com will be limited to our internal use only to process your order and improve the service.

Furthermore, we do not collect unnecessary personal information unless it is provided by you.

Delivery

Who is the Freight Forwarder?

Both UPS and DHL are available as International Freight Forwarders.

1) U.S.A, Canada, Mexico : UPS2) Other countries : DHL

Regular mail cannot be used as the sensors are highly sensitive to the damage.In case you have some problems in receiving, please contact us in advance and we may be able to coordinate with your own freight forwarder.

How much is the Freight Charge for H4A-53-01H for 1 Qty?

The Freight Charge varies in shipping countries and quantities. Please request for Quotation for further details.

We are afraid that our sensors are highly sensitive to the damage and thus, cannot ship the parcel to your P.O. Box.

In case you have some problems in receiving, please consult with us in advance and we may able to coordinate with your own freight forwarder.

Can I change the delivery address?

Yes. But changing your shipping information may result in some handling charges after shipment.

You can change your shipping information at any time up until the order has entered the shipping process.Kindly send us your new shipping address via email with your Reference Order number as soon as possible.

Can I pay for Cash on Delivery by my own Freight Forwarder?

We are afraid that you cannot choose your own Freight Forwarder.

In case you have some problems in receiving, please consult with us in advance and we may able to coordinate with your own freight forwarder.

What happen if the item broke during the delivery?

Kindly inform us immediately if the item is broken during the delivery.We will ship a new product A.S.A.P.

Can I return the item?

We are afraid that you cannot return the item unless there is a mistake at Metrol side.

I received the wrong item.

Kindly inform us immediately if you receive a wrong item mistaken by Metrol. We will ship a new product A.S.A.P.

Yet, we are afraid that we cannot accept any return or replace of products if it is a mistake at your side. Please confirm the exact product number before placing the order.

In case the sensor cannot be repaired or you feel the repair estimate is too high at your side, we will ship the sensor back or dispose of it on your request.Shipping cost for the returned items should be paid at your end.

No, AZUMA make Tool Setters are not Metrol brand.AZUMA is one of the imitation Made in Japan products. Please be careful when purchasing.

Is E-SUNG one of the Metrol Brands?

No, E-SUNG make Tool Setters but are not Metrol brand.E-SUNG is one of the imitation Made in Korea Products. Please be careful when purchasing.

What is the difference between Metrol Tool Setters for Maching Centers and others?

Metrol Tool Setters for Machining Centers are plunger-type.Plunger-type is more durable to the harsh environment than Laser-type and more accurate than Swing-type.

Famous Machine builders in Japan (ie Mazak, Mori-seiki, Makino, Okuma, and Yasuda etc) have adopted Metrol Tool Setters and Metrol has the largest market share for contact-type Tool Setters in the world.

Where do you manufacture Tool Setters?

All of Metrol products are "Made in Japan".

Our factory is in the west part of Tokyo, where you also enjoy the view of Mt. Fuji. All the process of manufacturing to quality inspection are carried out consistently in our factory and ship out to all over the world.

I want to see samples of Metrol products. Do you have a showroom?

We are afraid that we don't have any showroom.

Yet, you can take a look at our Sensors Live in demo at Machine Tool exhibitions or FA exhibitions in the world.

Is Metrol "ISO" certified company?

No, Metrol no longer maintains "ISO".

We used to obtain "ISO 9001" previously, however, we decided to improve our Customer Service and Support rather than maintaining the cost time and money for ISO.Nowadays, other Tool Setters in the world are made based upon Metrol Tool Setters.

Is "CE Marking" applicable to Metrol products?

Metrol sensors are not applicable to CE Mark, Machine Directives and Low Voltage Directives. Exporting the product to Europe is no problem.