Ace Roofing Inc

San Francisco, CA

Roofing •
Contractor

Photos

Reviews

Laith F.

★
☆
☆
☆
☆
1.0

Kathy D.

★
★
★
★
★
5.0

Ace Roofing is "aces" in my book! They oversaw the addition of a legal, permitted third-story addition to our 19th century San Francisco Victorian. Wow! What a complex job this was, including shoring up the foundation in order to support the addition of a 480-square foot studio, deck and new roof. John Chon, one of the owners, worked with us and other contractors every step of the way to bring to life our vision of extra, modern space that is up to SF's exacting building codes. John not only delivered the project on time, he was able to provide us with many extras as the project opened up our building to new possibilities -- all within budget. John is proud of his work, and stops by at least twice a year to check that everything remains in working order. Whenever we have a question about our building, we call Ace first -- they are honest and make excellent recommendations if the work is beyond their scope (which is wide-ranging -- a roof is more than just the top of your house!)

A B.

★
☆
☆
☆
☆
1.0

Had a terrible experience dealing with this company, which impacted not only me but also my neighbor, who's property they damaged. Would only recommend them to my enemies.

Reviews

Laith F.

★
☆
☆
☆
☆
1.0

Kathy D.

★
★
★
★
★
5.0

Ace Roofing is "aces" in my book! They oversaw the addition of a legal, permitted third-story addition to our 19th century San Francisco Victorian. Wow! What a complex job this was, including shoring up the foundation in order to support the addition of a 480-square foot studio, deck and new roof. John Chon, one of the owners, worked with us and other contractors every step of the way to bring to life our vision of extra, modern space that is up to SF's exacting building codes. John not only delivered the project on time, he was able to provide us with many extras as the project opened up our building to new possibilities -- all within budget. John is proud of his work, and stops by at least twice a year to check that everything remains in working order. Whenever we have a question about our building, we call Ace first -- they are honest and make excellent recommendations if the work is beyond their scope (which is wide-ranging -- a roof is more than just the top of your house!)

A B.

★
☆
☆
☆
☆
1.0

Had a terrible experience dealing with this company, which impacted not only me but also my neighbor, who's property they damaged. Would only recommend them to my enemies.

Jennifer L.

★
☆
☆
☆
☆
1.0

Buyer Beware! Long overdue review about incompetence and unprofessionalism dating back to January 2018.
I hired them to fix 1 leak and gained 4 more leaks. As a result of forgetting to seal several seams on the roof and then leaving it unprotected, it caused multiple leaks in home:
* Kitchen floor and counter completely flooded as a result of leaks from 2 different points and warped the counter-top and the wood floor.
* Guest bathroom floor flooded and water leaking from ceiling near light fixture.
* Door entry to downstairs leaked from two points and warped the wooden floor landing.
I wish I had done a better job researching him. I found the following out after the fact:
* Two complaints against Ace Roofing from the Contractor's Licensing Board that is posted on their website, one for insurance fraud.
* He has a "D" rating on Better Business Bureau .
You can find both documents online.
* I filed a claim with his insurance after the damage and was denied only to be told that any damage caused by his negligent roofing work will not be covered by his insurance, a clause that was included in his policy as an exclusion.
The insurance firm told me "We are not denying liability only coverage."
This a roofing company that has insurance that does not cover his roofing work. What is the point of insurance then?
John (the owner) sent his guys over to "patch" up the leaky areas twice. But the negligence of his workers had already caused the multiple leaks and created over $28,000 worth of damages in the home.
John admitted fault several times and stated that he'd preferred to not to go through insurance and offered me a "credit" of $500 to fix the floor, and $5,000 to do the sheet-rock work in order to settle.
Unfortunately, this did not come close to covering the damages of doing the repairs to my home.
As it stands today, my kitchen and guest bathroom still have open walls and ceilings. This has been since January 8th, 2018.
See my pics to view the damages to my home.
2 attempts were made to resolve this. On the first appt, he didn't show up, and the 2nd appt, he came in shouting profanities.
He then threatened to sue me for writing a bad review on Yelp, and then said that he will charge me $1000/week for every week that my Yelp review stays up.