problem with file transfer to NAS (6 posts)

guardo Member

I'm using fetch to convert .m4a files from my itunes folder onto a NAS drive. I use a mac and I'm transferring wirelessly. It's working beautifully in general, but randomly, perhaps one of fifteen files appears as "plaintext," and of course doesn't work. I've tried transferring again, re-ripping the CD to itunes, etc. Any ideas about what's happening?

Scott McGuire Administrator

Hi,

If you could send us a transcript, using the instructions below, we'll take a look and see if we have any suggestions.

Here's what to do:

* Quit Fetch, if it's running.
* Open Fetch again.
* Connect to your server.
* Upload one of the problem files again.
* After the upload completes, go to the View menu, and choose Refresh.
* Then go to the Window menu, and choose Fetch Transcript.
* Copy the entire contents of the transcript window, and paste them into a reply to this message.

Scott McGuire Administrator

Hi,

Thanks for posting the transcript.

It looks like the problem is being caused by the accented characters in the names of those two files - both have a ü (u with an umlaut) in them. After the file is uploaded, the NAS is truncating the name of the file at the ü; so

02 Symphony #5 In C Sharp Minor - 2. Stürmisch Bewegt.m4a

is turning into

02 Symphony #5 In C Sharp Minor - 2. St?

on the server. Since the name is losing the .m4a extension, your software can't tell it's an audio file - files without extensions are displayed as "plaintext."

It looks like the NAS isn't equipped to deal with accented characters in filenames (this isn't uncommon).

I would recommend renaming the files to remove the accented characters, and then try uploading again and see if that fixes the problem.