Frame

Frame helps you stay on top of every important channel in Slack. You get the best parts of a ticketing system — without leaving Slack, and without your customers being aware.Just invite @Frame to any channel where you work directly with customers.Who uses Frame?Technical customer support. Customer success managers. Solutions/integrations engineers. Partnership managers. Internal support teams (IT/Devops). Anyone who needs to provide important support and collaboration.App highlights:• Smarter notifications that help you stay on top of conversations with less effort. Notify the right people on your team when a conversation is waiting or when it has gone idle without being resolved. You'll never miss a thread again.• Connect Slack to Salesforce, Zendesk, and other internal tools — push conversation records (with transcript) to them with the push of a button or automatically every time a conversation ends.• Review "active time" analytics to understand your team's responsiveness and how much effort everyone is spending — across all customer channels and your team members.Typical environments:• Shared channels with your customers• Customers as single-channel guests in your own Slack workspace• "Community" Slack workspaces where you invite all your customersPricing:• Free per-channel analytics for unlimited channels.• Tiered pricing for additional in-channel features to help you scale• Enterprise pricing for custom solutionsSupport:To get live help, start a DM with the @frame user — you'll be connected directly to the Frame support team.