Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

Mobile Access | Cellular telephones in flight-mode

Use of Cell Phones in Flight-mode During Flights

South African Airways’ application to the South African CAA (Civil Aviation Authority) for an exemption to allow the use of cellular telephones in flight-mode during the cruise-phase of a flight has been granted. The exemption applies to all flights (domestic, regional, international) and all aircraft types.

SAA passengers will be permitted to use personal electronic devices such as cell phones, e-readers and electronic tablets in flight-mode or an equivalent mode.

Flight Mode is a setting available on many mobile phones and other Personal Electronic Devices (PEDs) that when engaged suspends the device's signal transmitting functions – thereby disabling the device's capacity to place or receive calls or text messages while still permitting use of other functions that do not require signal transmission, such as calendars, address books, reading and preparing e-mail, etc.

To effectively manage the risk to aircraft systems, the use of PEDs on board is divided into four categories: Unrestricted, Limited, Restricted and Prohibited. The information below provides guidance on typical PEDs and the restrictions governing their use. All PEDs must be switched off and stowed safely for taxi, take-off, approach and landing.

UNRESTRICTED

LIMITED

RESTRICTED

PROHIBITED

These items can be used at any time

These items may be used before doors close/after doors open

These items may be used with the permission of the Pilot in Command, and is normally indicated by the seat belt signs being switched OFF during climb and ON during descent. Should circumstances dictate otherwise, the Commander will inform the Senior Cabin Crew Member (SCCM)

Cabin crewmembers are responsible for enforcing the policy regarding the use of PEDs on board.

If the cabin crew are unable to confirm that the transmitting function on an intentionally transmitting device has been disabled, then the device should be switched off. In addition, the Commander may prohibit the use of any PED if this is required in the interest of safety.

After embarkation, and prior to the cabin doors being closed, the IFSC/SCCM (In-flight Service Co-ordinator/Senior Cabin Crew Member) shall make an announcement advising passengers of the conditions under which flight mode may be used.

Passengers will be required to select the flight mode functionality PRIOR to switching their cell phones off in preparation for the flight. The use of these devices in flight mode (as per the exemption application) will be indicated by the Commander switching off the “fasten seat-belt” sign after take-off and switching on the “fasten seat belt” sign again in preparation for landing.

Please Note:

If a passenger is uncertain how to select flight mode on the cell phone, the passenger must be advised that the device must remain switched off for the duration of the flight.

If at any point during a flight any irregularities or interference are detected in the flight deck, flight mode is to be suspended IMMEDIATELY. In this event, the Commander shall make an announcement to this effect.