Plans and Pricing FAQ

How am I billed for my Cloud Servers?

We charge your subscription fee on pre-payment basis. Most LayerStack plans can be billed by monthly, quarterly, or annually. The longer payment terms you commit, the cheaper the monthly average. The details are always kept up-to-date on our Plans & Pricing Page.

How to back up my Cloud Servers?

Pricing for backups is 15% of the cost of the cloud server per month. LayerStack automated backups will be run at regular intervals and back up your data from cloud servers at a single point in time that assigned by the system, allowing you to protect and recover your important business data. You may visit our product documentation for more details. Apart from this, we always put all of the data on a high availability RAID array for redundancy.

Is there any limit on the data transfer?

It depends, most of our service plans implements unlimited data transfer policy. Our automated system may limit your bandwidth, if traffic usage exceeds the limitation amount on a monthly basis. This limitation will be reset every month. The details are always kept up-to-date on our Plans & Pricing Page.

What happens when I reach data transfer limit?

When monthly data usage reaches that data transfer limit mentioned on each service plan, cloud servers service continues without data capping, but the connection speed will be throttled, and the connection experience may be affected. You can check your data usage in LayerPanel 2.

What is the Bandwidth Fair Usage Policies?

LayerStack uses a Fair Use Policy (FUP) for its Cloud Servers to control the amount of data traffic. The FUP aims to prevent overload of the network, abuse and inconvenience to other users.

How do I turn off auto-renewal?

LayerStack subscriptions that paid by credit card are set to auto-renew so that you don't experience any interruption in accessing your products or services. To disable auto-renewal, please contact our customer service team.

Why not have free trials?

Because it helps to keep our customers’ servers and network to the best performance from service abuses.

What type of CPU and memory is using in LayerStack?

LayerStack is using Intel® Xeon® Scalable Processor or AMD EPYC™ Processor, and DDR4 ECC RAM to ensure the consistent performance of cloud servers.