Privacy Policy/Terms & Conditions

This Privacy Policy and Terms and Conditions statement governs the manner in which Tram Bar LLC (dba Kate’s Real Food) collects, uses, maintains and discloses information collected from users (each, a “User”) of the katesrealfood.com website (“Site”). This privacy policy and terms and conditions apply to the Site and all products and services offered by Tram Bar LLC.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Tram Bar LLC collects and uses Users personal information for the following purposes:

To personalize user experience, we may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.

To improve our site, we continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service, your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions, we may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To administer a content, promotion, survey or other website feature to send users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails, the email address users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third-party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Copyright

As Tram Bar LLC asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by the Site violates your copyright, you are encouraged to notify Tram Bar LLC. Tram Bar LLC will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Tram Bar LLC or others, Tram Bar LLC may, in its discretion, terminate or deny access to and use of the Site.

Intellectual property

This Agreement does not transfer from Tram Bar LLC to you any Tram Bar LLC or third-party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Tram Bar LLC. Tram Bar LLC logos, and all other trademarks, service marks, graphics, patents and logos used in connection with Tram Bar LLC, or the Site are trademarks, patents, or registered trademarks of Tram Bar LLC.

Changes to this privacy policy

Tram Bar LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy and Terms and Conditions statement, please contact us at:

Kate's Real Food

At Kate’s, we don’t skimp. Our wholesome energy bars are small batch made from organic ingredients. For outdoor play that takes you deep into the backcountry or for grab-and-go sustenance, you can count on Kate’s whole food bars to deliver.