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If your display panel says OF OF it is in Cooling Off Mode (also known as Demo Mode). Cooling Off Mode is used by retailers to display the unit, in store, without running the compressor. The unit will not cool, but the lighting and display controls will still be fully functional. For steps
[FAQs]

Why Doesn't Samsung Provide the Part Number for My Refrigerator's Water Filter? Samsung does not provide the part number for water filters, because part numbers are subject to change. Instead, Samsung uses J and J parts service to provide you with the parts needed for your specific products.
[FAQs]

How To Remove and Clean the Glass Shelf Above the Cripser Drawers in the French Door Refrigerator If you need to remove the bottom glass shelf above the fruit and vegetable drawer, perform the following steps: Warning: Always use caution when working with glass. It can break easily
[FAQs]

Why is There Frost in the Freezer? Freezer frost can be caused by the following conditions: The freezer door is not closing completely. The freezer door gaskets are not attached to the door properly, are split or torn, or are not clean. The freezer is not being ventilated adequately. Food
[FAQs]

What Are the Advantages Of Samsung's Twin Cooling System? The Twin Cooling System controls the refrigerator and freezer independently with two separate evaporators and precise electronic control. Here are the advantages: Superior Energy Savings An adequate amount of cool air is provided in
[FAQs]

What Does Power Freeze Do? Power Freeze speeds up the ice making process by reducing the amount of time it takes for the ice maker to make a tray of ice from 90 minutes to 55 minutes. To start the Power Freeze function, press the Power Freeze button. Both the compressor and the freezer fan
[FAQs]

Why is the Freezer Temperature Colder than the Set Temperature? If the freezer temperature is too cold, please make sure the ice cube bin is full. When the refrigerator senses that the ice bucket is not full, the freezer runs at a lower temperature promote faster ice production. Once the
[FAQs]

Will the Water Dispenser Work Without a Water Filter Installed? Models designed for use with the AquaPure water filter are shipped with a cap in place to cover the opening and keep it free of debris prior to the installation of the water filter. On most models it is not necessary to have this
[FAQs]

The Refrigerator is Leaking, what Should I Do? The leak in the refrigerator could be caused by one of the following conditions: The coupler that connects the refrigerator water line to your water dispenser is damaged or installed incorrectly. The water filter is installed incorrectly.
[FAQs]

What are the Ideal Temperature Setting for the French Door Refrigerator? The ideal temperature settings for the French Door refrigerator are 0°F (-18°C) for the Freezer and 37°F (3°C) for the Fridge. Adjusting the Temperature To adjust the temperature, follow these steps: Important: On models
[FAQs]

Why Does the Control Panel Display OF OF or O FF Instead of the Temperature? If the control panel displays OF OF instead of the temperature, the refrigerator is in Cooling Off mode. In Cooling Off mode, the refrigerator appears to be running normally, but the compressor is off so the
[FAQs]

The sides of the refrigerator are painted in a color that will match or blend with the color or finish of the refrigerator. For example, the sides of stainless steel fridges are painted gray. Black fridges will have black sides; White fridges will have white sides.
[FAQs]

Depending on the type of ice cream that you prefer, the freezing point of the ice cream will vary. This is largely based on fat and sugar content. The higher fat and sugar content results in a lower freezing point. So if you are having this issue, it is likely that the ice cream consists of real
[FAQs]

Power Freeze and Power Cool turn the refrigerators compressor to full on which makes the unit cool down much faster than if it was at normal operating capacity. These features are included for times when the door may be open for extended periods, so that the fridge returns to operating
[FAQs]

Samsung refrigerators require a 120V/60Hz/15 Amp grounded outlet on a dedicated circuit. If the refrigerator will not power on, verify the following: Verify that the plug is inserted properly into a 120Volt/60Hz grounded outlet. Verify that the power cord is not damaged. Verify that the
[FAQs]

All refrigerators with water and ice dispensers must be connected to a water line in order for the dispensers to operate. Samsung refrigerators do not feature manually-filled reservoirs. Tip: If you do not hook up the water line, you must turn off the ice maker on the control panel. Failure to
[FAQs]

Important: Throw out the first 2 full buckets of ice to ensure all impurities have been removed from the water line. Only connect the water line to a drinkable water source. If you have to repair or disassemble the water line, cut off 1/4 of the plastic tubing to ensure a snug, leak-free
[FAQs]

After plugging the refrigerator in, wait two to four hours and verify that the unit is cooling before putting food inside. Only add food to the freezer once the freezer temperature is below 0º F (-18º C).
[FAQs]

It is normal for the exterior of your refrigerator to feel hot. The sides of your refrigerator contain pipes that heat up to prevent condensation on the outside of the refrigerator. However, if your exterior refrigerator walls feel excessively hot, for example, too hot to touch comfortably, your
[FAQs]

On occasion, Samsung will run a promotion and feature it on the website; Such promotions will usually be highlighted on the main home and support pages. Our retail partners do run sales and discounts periodically. You may want to visit their websites, sign up for their online newsletters, and
[FAQs]

If you are not going to be using your refrigerator for a long time, these simple tips can help ensure that the refrigerator will be clean and fresh upon your return: Empty the refrigerator of all its contents. Empty all of the ice out of the ice bucket and ice maker. If the unit has a water
[FAQs]

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To be eligible for this offer, you must purchase a qualifying new Samsung product (or products) from a participating Samsung retailer. Offer valid on eligible products purchased between 11/1/14 and 3/31/15 during the promotion dates and requests must be postmarked by 6/29/15. Promotion closes on 3/31/15. Purchases from online auctions are not eligible. Samsung designs promotions for specific products and does not allow product substitutions, deletions or additions regardless of information you learn from other sources. Limit one Rebate per receipt, customer, person, family, household or address. This offer cannot be combined with any other Samsung offer unless specifically stated in writing. This offer is not available to distributors, dealers, resellers, retailers or retailers of these products. This offer is available to all customers with mailing addresses in the US and Puerto Rico. Purchases made in other countries or for delivery to other countries are not eligible. Samsung is not responsible for lost, late, damaged, illegible, inaccurate, misdirected or postage-due submissions, requests or checks. Your rights cannot be assigned or transferred, and this offer is void where taxed, restricted or prohibited by law. Excessive submissions constitute fraud and may result in federal prosecution under the US Mail Fraud Statutes (Title 18, USC 1341 and 1342). Keep copies of all materials submitted: originals become property of Samsung and will not be returned. For those who qualify, Rebate will be mailed in 8-10 weeks from date of submission. Failure to comply with the rules of this promotion will make your submission invalid and could delay or prevent the mailing of your Rebate. Eligible models include RF34H9960S4, RF34H9950S4, NE58H9950WS, NE58H9970WS, NX58H9950WS, DW80H9970US. Samsung reserves the right to cancel this offer at any time or change the terms and conditions without notice.