2. Be sure to first detach or save the attachment to a directory or folder of your choice on your hard drive. Then, launch Acrobat Reader and select File>Open. Locate the file you saved, select it, and click the Open button.

3. If option 2 does not work, try the same steps but select “All Files” from the “Files of type:” pull down before clicking the Open button.

4. If 1, 2, or 3 do not work for you consider the following:

How do I open an e-mail attachment that ends in .mim?

The file was most likely encoded in a MIME format, which needs to be decoded before you can open it. This is typical of attachments sent through AOL.

To decode a .mim file, use WinZip (if you don’t already have it, get it at Download.com. From the File menu of WinZip, select “Open Archive.” This should open the MIME file and list of all its contents. You can then use “View” button to see the file, or use “Extract” to save the file.

Why did my report email not have an attachment?

Some email clients will show attachments in the “body” of the email message, while others will show them at the top of the message underneath the address fields.

Additionally some email systems will strip attachments from unknown email addresses (email address that is not in the users previously sent list or address book). It is also possible that the attachment size exceeded the allowed attachment size or was larger than the remaining room in your inbox.

If this is true, you can log-in, re-view your scan to get the PDF file again.

Why didn’t I receive an email?

There are several factors that could effect the reception of emails from PDPworks.

A: Some corporate, and many ISP’s email systems use a “whitelist” system that can block emails that were not previously “allowed” by actively adding the address to the list.