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Travel Agency is not assigned to a booking that came via Channel Manager?

Created by: Dmytro Kryvenko

Modified on: Mon, 31 Jul, 2017 at 5:58 PM

Most of our properties have a Channel Manager integrated directly via Mews. Because of these connections, in the master database of Mews we have already hundreds of travel agent profiles. So whenever you are adding a new OTA to your hotel via the Channel Manager, that profile most likely already exists in Mews, and you only have to set it up locally in your hotel.

How to do this?

When you have a new OTA that is connected to your Channel Manager, its important that you select one of the existing Travel Agents in the list, rather than creating a new agent. Why? Because the existing profiles are already mapped against your channel manager and new bookings that are sent to us will automatically pick up the correct Travel Agent profile.