If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Great Look
Love how this sofa looks in our home. We got it in the lighter flaxen color for our living room that we don't ever really use. The material is a little scratchy and it's not a super comfy sofa that you would want to curl up and take a nap on. We knew that when we purchased it and were really just trying to find a sofa with some character to fill our living room that would be used on occasion. It gives personality to our room and we love the Sofia Chair that we bought with it.
October 3, 2014

The sofa as a whole was just what I was looking for
Everything has been great! But most of all was the service Tony gave me to get the sofa to me in time for the show he went the extra mile unlike the first representative that I spoke with. Tony you deserve a bonus THANK YOU THANK YOU for making it all happen.
June 20, 2014

Gorgeous French sofa
I just love this sofa. I bought this along with the Sofia settee and adore both of them. So very French, so well made and at a terrific price. I shopped around for similar items and none compared to these. I have bought other items from Ballard and have not been disappointed. High quality, classy and an all around great place to deal with. If you love French décor, this sofa is for you.
June 30, 2013

A+ in looks but not comfortable
beautiful not comfortable, hard seat cushion and back is harder which I expected.
sturdy. lovely parisian shape, nice wood but if you are looking for a main sofa and comfort this is not it.
the chair is actually more comfortable
I purchased large sofia and chair to match.
February 15, 2013