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Turn the mains power off and force pull the drawer slowly.. No jerky movements. The lid seal is stuck. Once open, check for any damage to lid seal by running fingers on the underside of the top of cabinet where the drawer slides in. Turn mains power back on. If the drawer does not slide back in then it is likely the lid seal actuator motor is stuck or power to motor has failed. Will need technician involvement to fix. If lid seal looks torn then it will need to be replace. Can cause leaks and further faults otherwise.

If you are getting "Paper Jam check drawer two message" I would suggest you to check for any paper stuck inside the paper drawer two. If you don't see any paper jammed inside drawer two, you might also want to check out if its is stuck anywhere in the paper path. Removing the paper jam should fix the issue. Try cleaning the pick rollers (the rollers which pick the paper) in drawer two. This should help fixing this issue.