"2 Reviews need ...1 for A&E ...! for Acute Med..."

The staff ,consultant,nursing staff and Aux staff on AMU on the 25/10/2014 early morning were superb...they could not do enough for the patients in their care. The standard was by far better than anything I have ever experienced. A&E ...taken by paramedic at with acute chest pains at 1.00am ...left in a side room..1 nurse (very good) took initial readings ...then we were left unattended for 4 hours..eventually given Morphine for the pain and left for hours. I don't know what happened but I gather I reacted quite badly to the morphine...my daughter asked for help but no one was available and she had to help her self out of cupboards to blankets as I was going into shock....after many attempts she got a nurse to come to look who then took control and action began to be taken...after which (about 6 hours } I was sent for xray and moved to ward with Pnumonia. Maybe extra help was need that night on A&E although it didn't seem very busy.

Responses

We are pleased the service you received on the Acute Medical Unit was good but, we are very sorry to read your comment regarding your experience you had in the Accident and Emergency department at the Royal Oldham Hospital. If you wish to discuss your concern, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897, we will also forward your comment to the department managers to address