A Legal Document between Telecom and the New Zealand Government which limits the amount TelecomNZ is allowed to screw people in New Zealand out of money.

Basically, as far as consumers are concerned, is that TelecomNZ can't put up charges faster than the rate of inflation, and must maintain free local calls (for residential customers) unless this "severely affects their profitability" or something like that.

Also, as far as consumers are concerned, TelecomNZ are also obliged to offer everyone a basic telecommunications service at an acceptable level ie. a basic phone line in order to make voice calls and maintain that service for as long as the consumer pays their bills and require the service.

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