Articles

This post originally appeared on PhilipLay.com. To read the post from the original source click here. One story of visionary buying behavior that I think still sums up the difference between how visionaries behave when responding to disruptive innovations is the tale…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. Altogether now: Applications come first, platform comes second. Not the other way around! In your marketing, on your website, or in front of customers, “platform” is…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. Ever since the advent of cheap and plentiful capital following the global financial crisis, a new business model has gradually muscled its way to the forefront,…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. At this point early in the new year, chances are that you’re either (still) celebrating after closing some of the large enterprise sales deals that you…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. Overview Despite considerable fanfare around the concept of customer success, in most tech companies CS is still in its infancy as a strategy and an organizing…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. “Don’t be evil”. If the EU’s case is accurate, Google doesn’t seem to have stuck closely enough to the core principle it has publicly…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. Earlier this month an article in the Financial Times by John Thornhill, the paper’s innovation editor, caught my attention. Thornhill was relaying an…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. 10-minute read I’m going to use Slack as a study of how a well-funded unicorn that has done extremely well with SMB customers can…

This post originally appeared on PhilipLay.com. To read the post from the original source click here. Why Internet Companies Need to Stop Abrogating Their Responsibilities For some time now, and especially since the November elections, Facebook has come under pressure…

By David Schneer In his recent post Paul Wiefels of the Chasm Group blogged about the business lessons we can learn from the segmentation models utilized by the DNC and RNC in the recent presidential election. Paul’s blog correctly pointed…