I have 2 sw insallaion (SW1 and SW2). In SW1 one admin users mail address is the SW2s ticket mail address.

I would like to do the following. If in SW1 someone assign a ticket to SW2 it opens a new ticket in SW2. Is it possible? I tried but it updates the existing tickets (cause of the ticket id), and its not working so good.

This 2 sw works in 2 completely different department. Every sw has its own categories etc... the second sw is for IT helpdesk, the first one is for Maintenance. Some times te Mainenance sw gets tickets with IT problems and they have to forward it to the IT sw. Its not possilbe to tell the users to use the other helpdesk, cause the Maintenance department is te responsible for the problems for those user, they have to administrate the tickets and the Maintenance department gives ou the tasks to the IT helpdesk.

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