Course Overview

This course presents communication skills necessary for case management. We will present the obstacles to effective communication and the strategies you can employ to overcome them.

Outline

A. Communications

1. Communicating with Physicians

2. Timing the Initial Physician Contact

B. Practical Steps to a Win-Win Relationship Between Case Managers and Physicians

C. Maintaining Communications with Patients and Families

D. The Patient Communication chain of Command

1. When the Family Becomes a Patient 2. The Questions of Confidentiality and the Question of Cost 3. Documenting the Patient Contact

E. Communications with Payer Sources

F. Communications with Legal Professionals

G. Communication Subtleties

1. The Right Mindset 2. Communication and Caring Overload: Burnout

Course Price

$32.00

Customer Testimonial

Great source for CEUs for my specialty, physical rehabilitation. The articles are well written and the tests are challenging. You get a generous amount of time to complete the work and you can then print your certificate. This is my go-to site.