Friday, August 21, 2015

How Sellers Can Recover from Below Standard Status on eBay

Many sellers are still not educated on the eBay Defect System. This
system is based on percentages. If a seller receives too many defects as
a percentage of total ratings, the account will be moved into "below
standard" status. Keep in mind that defects are not the same as feedback
comments from buyers. Defects occur in the following situations:

Seller canceled transactions due to loss, damage, or any other reason (does not include buyer canceled transactions)

Opened cases for items not as described

Return requests for items not as described

Low detailed seller ratings for shipping time

Requests for items not received

If
a seller drops into below standard status, this is serious business.
The account can be closed and the seller is prohibited from selling on
eBay. There are ways to recover from below standard rating, and it takes commitment and aggressive action on the seller's part.

First,
study your defects and determine if any can be removed. Call eBay and
discuss. Many defects can be removed based on looking at buyer
communications and other circumstances.

1. List the maximum number
of items allowed. Let eBay see you are serious about getting back into
good standing and you are actually doing the work.

2. Take low
offers if necessary to get sales. It's a numbers game. You have to get
sales to pull yourself out of the hole. eBay search rewards active
stores - Cassini likes stores with sales and gives them a boost in
search.

3. Think about the overall health of your account rather
than how much money you are making right now. Without an ebay account
you will make zero dollars in the future. Understand the concept of
delayed gratification - rewards will come later.

4. Offer free
shipping on as many items as makes sense. The buyer cannot rate a seller
on shipping if free shipping is offered. This takes one of the ratings
off the table completely.

5.Refrain from communications with
buyers unless they ask a question, because if you don't have
communications with buyers, they cannot rate the seller in that area,
and that is also an automatic 5 stars.

6. Be patient, it will take time. Have
patience and keep working on it. Have faith in the process and keep
going. Lots of people have recovered from this.

7. Most importantly, learn the system. Check your Seller Dashboard daily (all sellers should be doing this already)
and immediately address any defects that occur. Call eBay and appeal
the situation. Sometimes it takes multiple calls to reach a customer
service rep who is aggressive enough to resolve the situation.

Bottom
line - sellers are responsible for the health of their accounts.
Monitor your dashboard closely and often. Don't wait until it is too
late and your account has been suspended.

Total Pageviews

Affiliate Marketing Disclaimer

In accordance with the new guidelines from the FTC I am required to inform you that some of the links on this blog/website, either through images, text, audio anywhere throughout this website, are in fact affiliate marketing links. If you purchase products through these links then I get paid a commission. The amount of commission varies from product to product.