Galaxy Tab 3 email setup problems **RESOLVED**

Hi,I'm having real problems trying to configure a Tab 3 to use my Madasafish email account (Madasafish are also my Internet provider) using the built in mail app.I'm able to send email ok using madasafish, to both my laptop madasafish email account and also to my googlemail account (accessible on both my Tablet and Laptop).However, I'm not receiving email sent to my madasafish email account on my Tablet. I'm using the following settings:1. IncomingUsername@madasafish.compassword: my email passwordIMAP server: mail.madasafish.comSecurity: NonePort: 143IMAP Path Prefix: Optional.2. OutgoingSMTP Server: smtp@madasafish.comSecurity Type: NonePort: 587Require Sign In? YesUsername@madasafish.compassword: my email passwordThe Tablet appears happy with these settings, giving no errors when verifying incoming and outgoing settings. However, it still won't receive any messages. I've tried varying settings etc. left right and centre, but with no luck. Even the madasafish Technical Help Line (when I eventually got thru' after 30 minutes!....I hope it isn't a premium line cost....) couldn't work it out.Any ideas please? Thanks.polybear

Re: Galaxy Tab 3 email setup problems

This has probably nothing to do with it but the last time I set e-mail up on my phone, I had a nightmare with the ports, I googled and tried quite a few before it started working.Good luck and I am sure someone will be along later to help you more.

Re: Galaxy Tab 3 email setup problems

Are you sure that IMAP mail collection is available for your account? According to the support page here.[quote=http://www.madasafish.com/support/email/setup/setup/creating_imap_oe6.shtml]Note: IMAP email is only available to customers who originally used the Totalise (www.totalise.co.uk) service.

Re: Galaxy Tab 3 email setup problems

Hi all,Many thanks for the replies. I was originally trying POP3 but didn't get anywhere (because I had other settings wrong); the Tech. Rep. on the Madasafish helpline told me to use IMAP, so I'll be pretty p***ed off if I've spent all this time trying to get it to work with no chance of success, due to duff gen....I'll give POP3 a chance and will report back......Many thanks.polybearjim:quote

Re: Galaxy Tab 3 email setup problems **RESOLVED**

p.s. It would be useful if Madasafish could include such information for setting up Tablets on their website, as I'm sure I'm not the first (and certainly won't be the last) to run into this issue.polybear