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Barclays Bank Now Using Voice Recognition For Phone Banking

Barclays Bank Now Using Voice Recognition For Phone Banking

Barclays Wealth has today announced that they will be switching up how they check security for their phone banking service, revealing that they will now be working with Nuance in order to use their voice recognition service, FreeSpeech to make sure the person on the other end of the phone is who they say they are.

This means that there will be no more need to answer security questions for any Barclays Wealth customer when using the service. (Barclays Wealth is the private banking sector of the company).

However Barclays did mention that it has plans to roll out the system throughout the company.