FAQs

General

Why are we having discounts and great offers? WatchBoutique is well known for best sales and service, that's why we want to give our best offer to you!

Are batteries, guarantees & boxes included in every watch order? Every watch purchase you made in our shop, we will include 1 (one) battery that is attached to the watch, guarantees & boxes with it.

Are you an official dealer of these watches? WacthBoutique is an official dealer for these watches, so you can shop confidently in our shop!

What security measures do you take to ensure my credit card details are safe? We are determined to keep our customer satisfied and safe in shopping with us. In order to accomplished this, we are partnering with Infinitium to ensure your payment and information secured and hassle-free.

What if my watch stops working? Oh, Snap! We apologise that the watch you bought stop working, but no worries! Refer to your warranty card service center location nearby you or if you are in Jakarta, just bring it to our shop and our customer service will be glad to assist you.

How do I stock/sell my products on your website? We are so glad to be your partner! Please do send us inquiries to this email cso@watchboutique.co.id, with subject 'Partnership Opportunity' and your contact details. We will assist you back within 24 working hours.

Delivery

Where do you deliver? We deliver worldwide! Shipping costs depend on the weight of your purchase and your destination.

How do you deliver the items? We ship our items by either JNE, TIKI, DHL, or NCS. Next day derlivery is available for Express Purchases. This method of delivery is fuly insured.

How much and how long does the delivery take? Express Purchase Products - We deliver within 24 hour to your doorstep, only for purchase made before 5pm everyday. WatchBoutique subsidises postage and fuel surcharge charged by the couriers for you guys (only Nationwide)! Regular Purchase Products - We deliver within 1-3days to your doorstep! WatchBoutique subsidises postage and fuel surcharge charged by the couriers for you guys (only Nationwide)!

The item I received is faulty, what should I do? We apologize deeply for this inconvenience and we hope it doesn't deter you from making future purchases. Please let us know immediately if you have received any faulty, and our helpful customer service will assist you within 24 hours.

What packaging will my WatchBoutique order will be delivered in? Every purchase you've made in our shop, will have bubble wrap packing, along with safe packaging to ensure your parcel arrive safe and sound. Shipment will be stated as fragile. WatchBoutique is not responsible for damages caused by shipping vendor.

Orders

How do I place an order? Browse through our product catalogue on Collections, Accessories, or Offer, click 'Add To Cart' button on the items that you like! We only accept online payment channel that is provided on your last checkout page. Enjoy your ultimate shopping experience with us!

How do I place company/wholesale orders? Yes, we do wholesale orders also! Browse through Buy In Bulk, fill up the form and we will assist you within 24 hours. Psst.. Our watch variety and price will surprise you!

What payment methods do you accept? We accept Visa, Mastercard, BCA KlikPay, and Mandiri ClickPay only.

What do I do if there’s a problem with my order? Please contact us through this link and we will assist you within 24 hour. You can also call our call center +6221 720 9060, but please note that our customer service officers are dedicated to serve all of you and it will be more convenient to contact us through provided form or email cso@watchboutique.co.id

Can I cancel my order? We are very sorry, you can't cancel your order once payment made, as we will process it shortly.

Do you restock items? Yes, we gladly say that we do restock items! We will restock items that you loved! Make sure you tell us by tagging us on your picture/#watchboutiqueid on your social media.

Can you let me know when an item has been restocked? Please let us know by filling up this form or subscribe to our newsletter for restocking updates.

Can I order by telephone? Watch Boutique team has been dedicated their love to this website so you can easily access and purchase our products, please only make purchases and order through this website store.

Registration and Online Account

Do I need to register to shop? Yes, we need you to register as Watch Boutique member to know you better!

How do I create an account? (explain by registering will not automatically receive newsletter unless subscribe to our newsletter – new arrivals, exclusive discounts, promotions, flash sales, & auctions) Do you see LOGIN/REGISTER Button, top left on every pages? Click on the link and it will guide you to register with just a click away! Please note that you are not automatically subscribe with our newsletter, we do honor your privacy.

I’ve forgotten my WatchBoutique password, how do I re-set it? Oh, there is no problem to that! Just click on Forgot Your Password.