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Homeserve Furniture Repair Protection Plan

Do you want to enjoy your furniture without the worry of costly accidental damage repairs?

If so then Homeserves’ fully comprehensive 5 Year Protection Plan will give you the piece of mind of knowing that your new furniture will look great for years to come.

We all understand, that however careful you are with your furniture, accidents can and do happen, so why not sit back and relax in the knowledge that your new investment will be protected and rectified quickly and effectively should an accident occur.

To start the policy or if you have any further questions, please contact:

What does my Protection Plan cover?

Upholstered Furniture Cover

Structual Issues: Following expiry of the manufacturers 12 months guarantee

Mainframe / Subframe defects

Seat and back springing units

Castor rail blocks

Electrical motors and components

Bolt-on arms

All metal components

Broken buttons and zip operations

Excessive loss of resilience on foam and fibre

Recliner actions and sofa bed mechanisms

Seams and stitching

Accidental damage:

Rips

Scratches

Tears

Punctures

Burns

Pet damage

Scuffs

Cabinet and Dining Furniture

Damage resulting from:

Water, liquid, or heat marks

Breakage, dents, chips and scratches to glass and mirrors

Breakage, dents, chips and scratches

Structual Issues: Following expiry of the manufacturers 12 months guarantee

Warpage and breakage

Bending and breaking of metal components

Peeling of solid wood finishes

Excessive loss of resilience

Peeling of the finish on solid wood, veneered or laminate furniture

Bed Coverage

Stains resulting from:

Food and beverages

Wax and wax polish

Confectionery

Glue (including Superglue)

Ink and biro

Paint

Make-up and shampoo

Acids and corrosives including bleach

Animal and bodily fluids

Dye transfer

Structual Issues: Following expiry of the manufacturers 12 months guarantee

Mainframe /sub frame defect

Excessive loss of resilience on foam / fibre interiors

All metal components

Seams and stitching

Broken zips, castors, castors rail blocks, tufts and handles

Lifting and peeling of leather

Adjustable beds and sofa bed mechanisms and components

Accidental damage:

Rips

Scratches

Tears

Punctures

Burns

Pet damage

Scuffs

* Please note that certain exclusions apply

How much does the Protection Plan cost?

Leather upholstery Cover

From £29.99 per seat

Fabric upholstery Cover

From £26.99 per seat

Cabinet and dining furniture Cover

From £35.99

Bed Cover

From £47.99

* Exclusions

We will not pay the claim costs arising from: - Any damage (structural or otherwise), soiling or staining caused: - prior to or during delivery; - to insured items used for rental / sublet or commercial purposes, or furniture in storage or in transit; - by or resulting from misuse, mishandling, abuse, neglect, violence or vandalism; - Deliberately by any person, including children; - by perspiration, hair and body oils; - by hair gel, hair oil or hair spray; - by accumulated multiple stains or any unidentifiable stain; - by any spill or stain not attended to promptly; - to arm caps or scatter cushions; - by fire, fire damage, smoke, ash, flood, wind, lightning, the act of sunlight, oxidization, or any other natural disaster; - by any other cause not specifically mentioned under What is Covered. - Removal of odours even when caused by a stain; - Stains and damage that is consistent with wear and tear or anything that happens gradually; - Damage caused by insects, non domestic animals or wild birds; - The use or application of cleaning substances or materials other than those provided; - Insured items that do not meet the minimum requirements of the British furniture industry; - Fabric failure; - Loss or damage to arm caps or scatter cushions; - Lost buttons; - Failure to comply with the manufacturer’s, supplier’s, or insurance or Service Providers instructions; - Use of the furniture in a manner other than that intended by the manufacturer; - Loss of resilience if under 30% of recommended use. - Loss or damage to unfinished leathers or suedes; - Natural characteristics of leather, such as brands, bites, tick marks and opened scars; - Failed repairs carried out under the manufacturer's warranty; - Repairs carried out by a technician not assigned by the Service Provider; - Fading, effect of sunlight or non-colour fast materials; - Variations in batches of dyes, where a part is replaced the colour match will be within a commercial tolerance; - Consequential loss of any kind and or loss of use; - Structural defects first discovered during the manufacturers warranty period. - Service costs where having arranged for the attendance of a service provider they are unable to gain access to the product. In such instances you will be responsible for the cost of the service request to the service provider before they will re-attend.