Archive for the Windows 10 Category

The iSchool has BitLocker configured on all Faculty, Staff, and PhD student Windows computers. BitLocker is a Microsoft disk encryption technology. Once BitLocker is turned on, your UW NetID credentials will continue to allow you to sign into the computer; you should see no noticeable change in behavior. If you are ever prompted for a BitLocker […]

Avaya one-X Communicator is a software application that allows you to answer and make telephone calls, using your University of Washington telephone number, from your computer. Below, are the basic, initial, software set up instructions. Initial setup of Avaya one-X Communicator, Windows Initial setup of Avaya one-X Communicator, Mac Getting started and training guides […]

There are many tasks with PDF’s that can be performed without Adobe Acrobat Pro. Some of the most common tasks are: Edit a PDF using Microsoft Word Create a PDF from a Microsoft Office application Saving an email as a PDF Sign a PDF Split or break up a PDF Combine multiple PDFs Create a PDF […]

TeamViewer is a program that makes it possible for the iSchool IT Help Desk to see and control your computer, wherever it may be, allowing for easier remote support. To use TeamViewer: Mac Windows Use TeamViewer on Mac OS X 1. start Finder, click Applications, double-click TeamViewer QuickSupport.app 1a. if TeamViewer QuickSupport.app is not […]

NOTE: Do not proceed with the following instructions until your mail account has been migrated to Microsoft Exchange Online. This article provides instructions on how to import your existing .pst files onto Exchange Online using Outlook 2013 or Outlook 2010. Microsoft Outlook stores messages, contacts, appointments, tasks, notes, and journal entries in one of the […]

Occasionally your Microsoft Outlook Profiles will get corrupted, contain lots of sync errors or it will contain some erroneous information and instead of trying to find and fix the problem, it’s sometimes easier to just delete the Profile and start from scratch. Deleting your Outlook Profile is a luxury you have only if you are […]