OUR PRIVACY POLICY

We value all our relationships so the privacy and security of your data is of the utmost importance to us. We are careful about the information we collect and stored, and ensure we do this lawfully and in accordance with the Data Protection Act 1998.

THE INFORMATION WE COLLECTWe use the information you provide to us to facilitate the management and procurement of your energy, water and/or telecoms. Unless we are permitted by law, or with your consent, we will never share your data with other third parties. We store your data and hold it within our systems then use this information to fulfil our agreement to you. Please note that we may require further details from you to provide some of our services.

KEEPING YOU UP TO DATEWe also like to keep you up to date with our latest news so occasionally we will send you marketing and promotional material by e-mail and mail. We may inform you about market updates, upcoming events, selected products and services and special offers. If you would prefer not to receive these updates, please contact us on sales@ergo3.co.uk, or alternatively, we include an unsubscribe link in each of our marketing emails.

COOKIESWe use cookies to understand how visitors to our website behave and to help us improve our overall online experience. Cookies are harmless to computers and collect information in an anonymous way, including the number of visitors to our website, where visitors found our site and the pages they look at.We also use Google Analytics, which allow us to collect information on our visitor demographics. We use the data to help us ensure our content is relevant to our visitor’s needs. Visitors can of course opt-out at any time. To do this follow the official steps provided by Google.

SECURITY POLICYIf you receive an email claiming to be from Ergo³ requesting information such as your bank details, credit card details or other information of a personal nature that you believe may be suspect, please inform us immediately on the contact details listed below or contact your account manager.Our website may contain links to external sites and in this instance; we are not responsible for the content nor their privacy and security policies.

UPDATESFrom time to time we reserve the right to amend with immediate effect any of the terms of our Privacy and Security Policies by changing it on our website (last updated on 20 April 2016).For any further questions regarding our Privacy Policy and Security Policy, please contact Ergo³ as sales@ergo3.co.uk or call us on 01642 030 500.

For purposes of quality control and training, we may record or monitor our calls and emails.