I'm not sure why actually. My windows updated hasn't been working properly and often crashes. In a previous step (today) you said to make sure all windows updates are installed, so I checked for updates and it installed service pack 2. As far as I could tell it installed it.

this isnt working either, it says I have to remove norton utilities 14 with the add remove feature. So I did and it is no longer there but the norton uninstall system won't work because it keep saying to uninstall norton utilities

I managed to get on to the internet in Normal mode! I had to remove norton utilities from the windows registry and then the norton remove tool worked. However I still think there are some problems, can you please just check this MBR log?, because I think it still says I am infected. Appreciate the help!

Double click on NTBR_CD.exe file and a folder of the same name will appear.

Open the folder and double click on BurnItCD.cmd file. If your CD drive will open, simply close it back.

Follow the prompts to burn the CD.

Now you will need to set the CD-Rom as first boot device if it isn't already (if you don't know how to do it, see HERE)

If you have any questions about this step, ask before you proceed. If you enter the BIOS and are unsure if you have carried out the step correctly, there should be an option to exit without keeping changes, so you won't do any harm.

Insert the newly created CD into your infected PC and reboot your computer.

Once you have rebooted please press Enter when prompted to continue booting from CD - you have a whole 15 seconds to do this!

Read the warning and then continue as prompted.

You first need to select your keyboard layout - press Enter for English.

Next you want to select the appropriate tool. Enter 1 to choose 1. MBRWORK

On the following screen enter 5 to select Install Standard MBR code.

Enter 1 to overwrite the infected MBR Code with the Standard MBR code.

This will bring you to a new screen where the repair process will look for all Windows Vista/7 installations on your computer. When done you will be presented with the System Recovery Options dialog box:
After this, it will present you with a list of options including startup repair, system restore and command prompt:
Select Command Prompt

Type in: bootrec /FixMbr(<--- there is a "space" after "bootrec")
and then press Enter