How does the warranty RMA process work?

Mike S

Updated February 19, 2019 23:35

First off, we're sorry your product isn't working properly and we're here to get you back up and running with a Return Merchandise Authorization (RMA!). Here are the four steps to successfully replacing your defective Steelseries product:

1) Please check the validity of your warranty and if covered, submit a ticket on our RMA Webform

2) Our customer service agent may opt to help you troubleshoot the issue. If we confirm the product has a hardware based defect that cannot be resolved through remote troubleshooting, we will then check the validity of the warranty claim.

3) If approved, you will receive instructions on how to fulfill the claim. This will be one of the following processes:

Destroy on Site process: The agent will instruct you to destroy your product and provide "Proof of Destruction" according to the parameters we outline for each particular product.

Return shipping label process: Under some circumstances, we may request the defective product to be returned to our warehouse or office for inspection. In this case, the agent will provide a return label with postage paid.

4) Once you fulfill the requirements in step 3, you will be issued a Steelseries.com RMA Credit to fulfill your claim. This code will be issued in the form of a webstore promotional code. The code has no monetary value, though we do provide the equivalent value to help you choose a product from our webstore.

Detailed overview of the Steelseries.com RMA Credit:

-> Can be used to order the same product, an alike product, or even to upgrade to a new product.

-> Is subject to the available inventory on our Steelseries webstore.

-> If we no longer carry the product model for which you're filing the claim, we will provide value equivalent to that of the closest replacement product available.

-> Is a one time use code and does not retain any sort of monetary value.