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How to Completely Remove and Reinstall EN Mac Rev 7.2.1: 2018-04-09 16:59 GMT-0500
This question seems to come up a lot recently, and since I could not find a good, official document on it, I put together this set of instructions about a month ago. I thought I'd publish it here where it is easy for all to see and reference. If you find any errors, omissions, or have any concerns about this process, please post below. If urgent, feel free to PM me.
Procedure for Full Removal/Reinstall
Do a full sync, UNLESS you do not want the EN Cloud Notes to update your local Mac version.
Export to ENEX files* any Local NBs and unsync’d Notes that you may have
Backup (Optional) and Completely Uninstall EN Mac App and data (click this link to see details)
Download the version of EN Mac you want to install
Re-download even if you previously have downloaded it
For the latest version, from the Evernote.com web site
Ver 6.11.1 Build 455059 (recommended)
Ver 6.9.2 Build 454158
(download from FileHippo.com; you may need to refresh the page several times)
Install the EN Mac version you downloaded
Allow it to sync (download in this case) all of your Notes from the EN Cloud.
Import the ENEX files, if any, (from Step #2) into this new install
* When you export Notes to ENEX, it will break all links to these notes, and the following metadata is lost: Notebook, Stack, Tag hierarchy.
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Switch to Direct Download Version (Revised Fri, Dec 12, 2014)
IF you just want to switch from the Mac App Store version to the Direct Download version, in most cases it is just a simple as downloading/installing the Direct Download version, and the Evernote installer will do the switch/conversion for you.
If you are having problems with the AppStore version, this is highly recommended.
For more info see these posts by Evernote employees
Automatic Conversion from AppStore to DirectDL, Jackolicious, May 13, 2013
Switching from AppStore to DirectDL, SoftwareMarcus, Dec 12, 2014
NOTE: Switching back to AppStore is complicated IF you have Local Notebooks.
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I have been unable to find any official Evernote documentation that provides the full, complete instructions for this, including dealing with Local NBs.
REFERENCES:
How do I uninstall and reinstall Evernote?, EN KB
Troubleshooting Evernote installation, EN KB
Evernote is crashing - what do I do?, EN KB
I reset my password but don't see any notes in my account, EN KB
Export, archive, and import Evernote notes, EN KB
How to Change from the Appstore to the Direct Download Version of Evernote, Chris Mayo
Uninstalling Applications in Mac OS X, MacRumors Guides
Switch from Mac App Store to Direct Download Version, post by EN Employee Jackolicious
Process for Switching to DirectDL, & Location of Remnant Files, SoftwareMarcus, Dec 12, 2014
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Revisions:
Rev 1: Added link to Ver 5.7.2
Rev 2: Added Ref #6.
Rev 3: Added Ref #7, and links for release notices.
Rev4: Added Switch to Direct D/L Procedure.
Rev 5: Added links to Switch to DirectDL section.
Rev 6: Added links for Ver 6.0.11
Rev 7: Added links for Ver 6.0.13
Rev 7.1: Changed Ver 6.0.13 D/L link to CNET to get the DMG version.
Rev 7.2: Add link for Ver 6.9.2, and remove old links.