COURSE INFORMATION

Course Overview

Taking notes and writing minutes are thankless tasks that most people try to avoid. However, every organisation needs the vital communication process that includes meetings and these meetings must be recorded. This highly participative course looks at the techniques required to ensure accurate, concise and readable minutes.

This course is designed for those who find:

Note taking a nightmare

Knowing what to include and leave out

Avoiding ambiguity a problem

Benefits

This course will endeavour to make the whole process easier, achievable and even fun.

Structure of the Day

09.30 – 10.45

Introduction

Let’s look at the problems

The communication process

The art of active listening

Effective note taking to make life easier

11.00 – 12.30

What is ‘plain English’ and how we can use it

Words

reducing the ‘Fog Factor’

Making sentences effective

Writing less to achieve more

Lunch

13.00 – 14.30

Overcoming ambiguity

Making punctuation your friend

The importance of team working with the chairperson

The need to be assertive to succeed

Preparing agendas with the chairperson

14.15 – 16.00

Layout and templates

Fonts and factors to making the minutes more readable

Proof reading skills

Terminology to impress

Materials

This course is based on discussion and exercises and comes with all relevant handouts to help the learner.

The Trainer

Steve Bracey first got involved with training when working as a senior manager for a national retailer.

It was his desire to progress his training skills that led him to set up his own consultancy marketing, preparing and presenting training courses and seminars for clients including various Chambers of Commerce as well as SME’s and multi-nationals.

Steve concentrates on topics requiring a proficient level of communication. This covers the numerous management disciplines, sales (in all its various forms), telephone techniques, time management and communication itself whether by the written word, telephone or face-to-face. Steve is a fellow of The Institute of Sales & Marketing Management.

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Would you like this course delivering in-house?

Contact us and tailor a programme that fits your specific needs and requirements.