Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

Cultivate loyal customer relationships. Dynamics 365 for Customer Service provides your front-line support employees with the tools they need to resolve cases quickly and to the highest degree of satisfaction.

Dynamics 365 for Customer Service Features

Dynamics 365 for Customer Service equips you with the tools you need to provide your customers with responsive support services.

Integrated, Flexible and Scalable

Start with Dynamics 365 for Customer Service, then add more Dynamics 365 modules as you grow.

Dynamics 365 for Sales

Dynamics 365 for Field Service

Dynamics 365 for Marketing

Dynamics 365 for Project Service Automation

Dynamics 365 for Financials and Operations

Omnichannel Engagement

Engage with your customer from any platform, whether it’s Live Chat, Phone, Email, Social, or a 3rd-party service.

Access a complete view of your customer: interaction history, service preferences, and more.

SLA timers, entitlements, and more are shown to your support agents automatically.