Spicer was hesitant to give an official Trump administration response to the incident, in which a 69-year-old man was dragged off a full plane after being randomly selected by a computer to give up his seat for a United employee. Federal officials are looking into the incident, and Spicer said he doesn’t want to influence any investigation.

But Spicer said he’s “sure” President Donald Trump has seen the video and offered his own thoughts on what he called “an unfortunate incident.”

“I don’t think anyone looks at that video and isn’t a little disturbed that another human being is treated that way,” Spicer said.

“From a human-to-human standpoint, to watch a human being get dragged down an aisle with their head banging off armrests and not think that it could have been handled better, I would assume we could probably all agree on that,” Spicer added.

United has received criticism not just for the video but for its response to the anger over the incident. In an email to employees, United CEO Oscar Munoz called the passenger ― a doctor who said he needed to be at work the next day ― “disruptive and belligerent” and didn’t signal that the company had done anything wrong.