Privacy

Your privacy

The Department of Natural Resources, Mines and Energy is committed to protecting user privacy. We understand and appreciate that visitors to, and users of, this website are concerned about their privacy and the confidentiality and security of information they provide to us.

As part of the Queensland Government, this department has responsibilities under the Information Privacy Act 2009 regarding the collection, use, storage and disclosure of personal information. The Act also provides access and amendment rights for personal information held by the department.

Information about the types of personal information the department holds is contained in our Privacy Guide publication (PDF, 214.8KB). This guide also provides information on how to obtain access to a document containing personal information and the process for lodging a privacy complaint.

Information we may request

We may ask you to provide personal information if you complete a transaction, fill out a form or submit feedback to this site. We will only do this:

to meet your needs (e.g. answer a question or help you do something)

to meet our needs (e.g. demographic analysis)

if required by law.

Use and disclosure of personal information

We will not add you to a mailing list, or give your personal information to third parties without your consent, unless required by law.

Emails

Our privacy principles apply to emails as well.

Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.

Management logs

When you visit this website, our server makes a record of your visit and logs information for statistical purposes only. This information includes: the user's server address, the user's top level domain name (for example .com, .gov, .au, etc), the date and time you visited the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser you use.

No attempt will be made to identify users, or their browsing activities, unless we are lawfully required to do so for investigation or law enforcement purposes.

Links to other sites

This website contains links to other websites. The department is not responsible for the content, security and privacy practices of these websites.

Website analytics

We use Google Analytics (including Display Advertising Features) on our website to gather anonymous information about visitors to our website. When you visit our webpages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you're visiting, your IP address and demographic information. Google may also use cookies.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

Cookies

A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.

The main purpose of cookies is to identify users and possibly prepare customised web pages for them. When you enter a website which is using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your web browser which stores it for later use. The next time you go to the same website, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages.

This website uses cookies to store information only. If you have configured your browser to reject all cookies you will still be able to generally browse through the site.

Third party tracking

We may also use cookies, pixels, web beacons and other storage technologies from third parties (including Facebook), which collect or receive information from our websites and elsewhere on the internet and use that information to provide measurement services and targeted advertising. You can choose not to allow companies to track your activities in this way.

Opting out from your browser

Visit www.aboutads.info/choices/ and follow the instructions to opt out from receiving targeted advertising from participating companies.

Opting out from your device

On your iPhone, iPad or Android, you can change your device settings to control whether you see targeted advertising. This is usually under 'Privacy' or 'Advertising' in settings.

How the site handles email correspondence and feedback information

This is a Queensland Government website. Email correspondence sent to email addresses on this site, or information submitted via web forms on this site, will be treated as a public record and will be retained as required by the Public Records Act 2002 and other relevant legislation. It will also be subject to the provisions of the Right to Information Act 2009 and the Information Privacy Act 2009.

Your name and address details will not be added to a mailing list nor will we disclose these details to third parties without your consent (except for correspondence to public email lists) unless required by law. Email messages may be monitored by our information technology staff for system trouble-shooting and maintenance purposes.

Obtaining access to your personal information

If you want to access your personal information that is in the custody and control of the department, please contact Right to information Services.

Making a privacy complaint

Individuals who are concerned that their privacy has not been dealt with in accordance with the Information Privacy Act 2009 can submit a complaint in writing to the department. The complaint should outline the basis for the complaint in as much detail as possible and include an address to which notices and correspondence may be sent during the complaint process.

If the complaint has not been dealt with satisfactorily, or the department has not responded, you may then make a privacy complaint to the Office of the Information Commissioner. The privacy complaint will then be mediated if deemed appropriate, or may be referred to the Queensland Civil and Administrative Tribunal. A privacy complaint may not be made to the Information Commissioner until at least 45 days after the complaint has been made to the department.

News and publications

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining claims, mining leases, mineral development licences, exploration permits and prospecting permits. If a mining lease or mining claim for a mineral (other than coal) is located in the Quilpie, Emerald and Winton districts, these permits are still administered by the Small Scale Mining Assessment hub.

Small Scale Mining Assessment Hub

The Small Scale Mining Assessment Hub and administers all mining claims and mineral mining leases for opal, gemstones, and corundum or other precious stones predominately located in the Quilpie, Emerald and Winton districts.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

Visit us at www.business.qld.gov.au to find out about health and safety requirements for Queensland's petroleum and gas industry.

For gas emergencies call 000 and the emergency contact numbers displayed at the incident location.

Consumer enquiries

The Petroleum and Gas Inspectorate does not regulate petrol, diesel or the price of fuel. For more information about fuel pricing, or to make a complaint, please visit the government's Consumer rights website.

Gas use, safety and general enquiries

Gas work licence and authorisations, certificate book and plate orders

Visit Business Queensland to apply for a gas work licence or authorisation, order books or plates, or to find more information. For licensing or authorisation enquiries, contact us Monday to Friday, 8.30am to 4.30pm.