Ask a Question

In our knowledge base, you will find the answers to 90% of your questions. You maybe able to get the answer you need right away, do you want to give it a try? Click here.

If you can't seem to find your answer, simply fill up the form below and our customer care specialists will reach out to you as soon as they can.

Pre Sales

Service Request

Product Technical Support

General Inquiry

I am an End User

I am raising the inquiry on behalf of a company

First Name *

Last Name *

Email *

Phone *

Skype (Optional)

Language *

Country *

Company Name *

Company Phone *

Website

Street *

City *

Zip *

Country *

State/Region

Subject *

Your question *

Serial Number *

Model *

Other Equipment Connected (Optional)

Software used

Software Format

Firmware version

Date of Purchase

Upload Proof of Purchase *Please attach Proof of Purchase to reduce the lead time to process your request.

* Allowed maximum file size: 5MB

* Allowed file types: (PDF, PNG, JPG)

* Please fill all required fields

Before returning your product for warranty service repair, remember to visit our Knowledge Base for answers to many commonly asked questions and also check your products user manual as this contains valuable information about the operation of your product.

1. Was it an out of box failure / within 30 days

Yes

No

2. At what point did the Product fail?

At the distributor

On tour

Installed

Others-Please specify:

Your question

Please verify that you are not a robot.

3. Firmware version of DSP:*

Note: can be either LCD Panel on unit or screenshot of software.

4. Mode setting (if applicable)*

5. What amplifier used (if Passive):*

6. Was the amplifier's internal limiter switched on?

Yes

No

7. Was the amplifier running in

bridged mono

stereo/mono

8. DSP Preset and DSP Unit (if applicable)*

9. System installed by(provide details if possible)?*

* Please fill all required fields

I am an End User

I am raising the inquiry on behalf of a company

First Name *Last Name *Email *Phone *Skype (Optional)Language *Country *

Before returning your product for repair, you may want to review your user manual or refer to our Knowledgebase for information that may help you further.

Serial Number *

* Please fill all required fields

Before returning your product for warranty service repair, remember to visit our Knowledge Base for answers to many commonly asked questions and also check your products user manual as this contains valuable information about the operation of your product.

Serial Number *

Model *

Date of Purchase *

Attachment *

* Allowed maximum file size: 5MB

* Allowed file types: (PDF, PNG, JPG)

Note: Please attach Proof of Purchase to reduce the lead time to process your request.

I am an End User

I am raising the inquiry on behalf of a company

First Name *

Last Name *

Email *

Phone *

Skype (Optional)

Language *

Street *

City *

Zip *

Country *

State/Region

Company Name *

Company Phone *

Website *

Street *

City *

Zip *

Country *

State/Region

* Please fill all required fields

Before returning your product for warranty service repair, remember to visit our Knowledge Base for answers to many commonly asked questions and also check your products user manual as this contains valuable information about the operation of your product.

How is your product connected? (Other hardware/Software)

Fault Description *

Attachment *

Please re-upload your attachment.

* Allowed maximum file size: 5MB

* Allowed file types: (PDF, PNG, JPG)

Please verify that you are not a robot.

* Please fill all required fields

Information

Please note that your product warranty eligibility will be subjected to further validation.

Our Customer Care personnel will contact you should there be clarifications required.

Information

Your product is out of warranty. You may want to consider visiting your nearest Field Authorized Service Center to service your product.

You may also proceed to fill out this form and our MUSIC Group CARE personnel will get in touch with you. Please note that the service request maybe chargeable.

I am an End User

I am raising the inquiry on behalf of a company

First Name *Last Name *Email *Phone *Skype (Optional)Language *Country *