1. What is Blue Pie Music?
Blue Pie Music is the premiere digital download destination for the best new independent music. This is the music store for Blue Pie Records and our label partners.

2. What do I need to use the Blue Pie Music service?
A: computer with an internet connection and a web browser that supports JavaScript. Browsers known to work with our service include: Chrome, Firefox, IE, Netscape, Opera, Safari, Galeon, Epiphany and Konqueror.

3. How old do I have to be to use My Blue Pie Music?
A: We recommend anyone from 10 years or older will have the skills to use the site and download music.

4. Can my cousin in Italy buy songs from you?
A: You must have a valid credit card to purchase music from the Blue Pie Music store to be able to purchase a music voucher OR you must have a valid music voucher from anyone of our retail or brand partners.

5. Where do I get support, or how do I contact you?
A: See the contact page for specific contact information. If you need support or technical help, contact support@bluepie.com.au.

6. What audio formats do you provide?
A: Every track in the Blue Pie Music store is available in 192 KBS MP3 format. All MP3s are encoded at 192 kbps variable bit rate (VBR).

7. What is DRM?
A: DRM stands for Digital Rights Management. DRM restricts the number of times you can burn a song you have downloaded or transfer that song to another computer. All of the music on Blue Pie Music store is DRM-free. There are no technology imposed usage restrictions on the files you download. You can listen to the files you download however you like as long as it's for your own personal use. While you won't find DRM in the Blue Pie Music store, all of the songs we sell are still works protected by copyright law and we ask that you respect that. So if one of your friends wants a copy of something you downloaded, do us and the artists you support a favor and tell them to go buy a copy here.

8. What is a MP3?
A: MP3 is the file extension for MPEG, audio layer 3. Layer 3 is one of three coding schemes (layer 1, layer 2 and layer 3) for the compression of audiosignals. Layer 3 uses perceptual audio coding and psychoacoustic compression to remove all superfluous information (more specifically, the redundant and irrelevant parts of a sound signal. The stuff the human ear doesn't normally hear anyway). It also adds a MDCT (Modified Discrete Cosine Transform) that implements a filter bank, increasing the frequency resolution 18 times higher than that of layer 2. The result in real terms is layer 3 shrinks the original sound data from a CD (with a *bitrate of 1411.2 kilobits per one second of stereo music) by a factor of 12 (down to 112-128kbps) without sacrificing sound quality. *Bitrate denotes the average number of bits that one second of audio datawill consume. Because MP3 files are small, they can easily be transferred across the Internet. Controversy arises when copyrighted songs are sold and distributed illegally off of Web sites. On the other hand, musicians may be able to use this technology to distribute their own songs from their own Web sites to their listeners, thus eliminating the need for record companies. Costs to the consumer would decrease, and profits for the musicians would increase. Source: www.webopedia.com

10. How do I play MP3s on my computer?
A: You will need a digital audio player such as Winamp for Windows (download it here), Whamb for Mac OS X (download it here) or XMMS for Linux. Apple's iTunes is also available for both Mac and PC (download it here)

11. What portable devices can play MP3s?
A: The MP3s that you have downloaded from the Blue Pie Music Store are compatible with all portable MP3 players.

12. How much does it cost?
A: Most individual songs are $.99 cents or 1 reward point, and most full-length albums are $9.99 or 10 reward points. We also have subscription programs that are customised to various budet needs.

13. How do I pay?
A: We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL to purchase music vouchers. If you have a music voucher from one of our retailer or brand partners or Gift Cards then you simply redeem the voucher in the store. Ala-carte tracks are .99 cents and ala-carte albums are $9.99 or less. It is important to note that you MUST purchase a music voucher in order to purchase music in the store. You are not able to purchase tracks from the store with cash. You must 1st purchase a music voucher and then you can use the points to redeem them for music.

14. What if I don't like the song once I buy it? Can I get a refund?
A: All sales are final. Before you click purchase on the final confirmation page, make sure that what you're about to order is correct. We have a NO REFUND POLICY.

15. How fast does my connection need to be to download songs from Blue Pie Music Store?
A: Any connection will work. Most of our files are typically 4 megs, which will take approximately 14 minutes to download on a 28.8 dial-up, 7 minutes on 56.6 dial-up, and less than 120 seconds on Wifi or ADSL or broadband.

16. What if my connection drops in the middle of my download?
A: Do not worry, as you have a 24 hour timeframe to download the tracks. Just re-connect, login, go to DOWNLOADS and grab it again. Simple as that. We also provide you with the ability to download any purchase made up to 15 times. So your library is always here for you to download once you have made your purchase.

17. What if I download a song and it is defective?
A: We do everything we can to make sure our audio is perfect, but in the rare occasion that you download a defective track, please email support@bluepie.com.au and one of our customer service representatives will contact you within 24-72 hours Monday to Friday. The support team will then credit your account or send you a new file to resolve the issue.

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Music Vouchers

Looking for a gift idea that anyone can use? The Blue Pie Music Vouchers can be emailed, sent by SMS or printed out. The voucher credits can be used right here online to redeem for music. All tracks are compatible with all mobile phones, mobile MP3 players and devices.You can purchase music vouchers for friends, use them as gifts or simply use them for yourself !

Our store accepts payment from the following leading credit cards and payment systems. friends and to also receive them for yourself!