Frequently Asked Questions

Frequently Asked Questions

Rental Questions

Q: What happens if go over my allotted vehicle mileage?A: The charge for mileage over the allotted amount is $0.55 per mile.

Q:What happens if I am late returning my vehicle?A: There is a one-hour grace period. After that, charges will be assessed in half day increments.

Q: What if I need to cancel my rental reservation?A: For arrangements that fall into our rental pricing, we require that you notify us 48 hours or more before your pick up time to cancel your reservation. A $50 cancellation fee will be required to be paid. The rest of the base vehicle rent will be credited. If you have requested more upgrade options, you will be required to pay for them in full, as-quoted.

All arrangements that fall into our lease or seasonal lease pricing will be reviewed on a case-by-case basis, and cancellation options are not always available. We will do our best to accommodate changes in timing and equipment requirements.

Leasing Questions

Q: What is a seasonal lease?A: A seasonal lease is a lease of two or more consecutive years in which the lessee only possesses the vehicle for the period or "season" that the vehicle is needed.

Example: A rafting company may only need a vehicle for the months of June through August each year. In this case, they would return the vehicle at the end of their seasonal term each year and receive a vehicle back with the required options content at the beginning of the next seasonal term.

This provides excellent flexibility for many business models, as costs for insurance, licensing, maintenance, and the vehicle itself. Each year you receive a vehicle to start your season in excellent mechanical and cosmetic operating condition, and the more seasons you are able to commit to, the more you save!!!

Q: What if I need several vehicles but not all of them at the same times?A: No problem. Just tell us what you need, when you need it and whether you want to pick the vehicles up or have us deliver them to you.

General Questions

Q: Do I need a commercial driver license (CDL) to rent or lease one of your vehicles?A: In most states, a CDL is not required for a vehicle with a capacity in the range of one to 15 passengers (including the driver) but is required with a capacity of 16 or above.

Q: What insurance requirements do you have?A: In general, for long-term and seasonal leases, Cornerstone needs to be listed as the additional insured and loss payee on a certificate issued by your insurance company that includes the VIN for the vehicle or the designation any auto.

For short term rentals, All of our rentals include basic minimum state mandated limits of liability insurance, so if you do not have access to a commercial auto policy, you are legally permitted to operate our rentals without any additional insurance provisions. However, a discount is offered if you are able to provide a certificate of liability insurance listing Cornerstone Bus Leasing and Rentals as the Loss Payee with regards to physical damage of the Equipment and Additional insured with regards to liability. We will provide all necessary vehicle-specific information, and can deal directly with your insurer, if necessary.

Q: What happens if I bring a vehicle back that needs to be refueled?A: We will fuel the vehicle for you. Refueling charges will apply. Keep in mind that fuel rates may change at any time.

Q: Do you have insurance that you can provide me if my insurance provider will not cover a commercial vehicle?A: Unfortunately, we do not at this time.

Q: What happens if I or one of my drivers gets into an accident with a vehicle that I have rented from you?A: After assuring that you, your driver, and your passengers are safe, please contact us as soon as possible so we can be in the loop with the communications with your insurance provider. Also, in many instances, your insurance provider will pay for a replacement vehicle until the original vehicle is repaired.

Q: What happens if a vehicle I am renting or leasing from you has any issues or concerns during operation?A: The majority of the vehicles that we rent or lease are still under warranty. If you are experiencing mechanical problems with a Cornerstone vehicle, contact a Cornerstone customer service rep or leasing manager right away. He or she will help you to assess the situation and take appropriate actions. We are here to keep you driving safely and smoothly.

Q: What does Cornerstone do with my information?A: We only use the information you provide to assist you in finding a leasing or rental solution that works for you. We do not share your information with third parties, ever.

Q: Can anybody drive the vehicle or just the lessee?A: Anyone listed on your insurance policy and with the proper driver’s license for the vehicle being operated is able to drive the vehicle.

Q: If I cross state lines, do I need to stop at the weigh station?A: In most cases, yes. The majority of our rental and leasing fleet is above #10,000 GVWR (gross vehicle weight rating), which means that they are considered commercial vehicles, and must stop at ports of entry. You may be required to show proof of insurance, driver’s logs and inspection documents, and some states require you to pay a small fee to enter. If you plan on crossing state lines, make sure you inform your Cornerstone representative before receiving your vehicle, and we will walk you through the process from start to finish.

Q: Can I add a graphics wrap or extra upgrades and options to the vehicle?A: Yes, you can. If any damages or wear and tear are caused by upgrades or modifications, or if any cleaning or refurbishment are required to return the vehicle to its original configuration, extra charges may apply.