Zillow responds to allegations

Frink writes in a blog post that the company was “surprised” and “disappointed” that the NCRC did not contact them before sending the complaint to the press and the Federal Trade Commission.

“We try really hard to be approachable and open about what we’re doing, and take all feedback seriously,” writes Frink. He adds that the company is working hard to improve its Zestimates.

In an interview last week, I actually asked David Berenbaum of the NCRC why they didn’t go to Zillow first. He told me that the organization was most concerned about protecting consumers. And since thousands of people are using the Zillow site, the NCRC wanted a way to reach out to as many people as possible, he said.