If you email us and do not receive a response within 24 hours (Monday to Friday), please check your spam filter, junk mail folder, or whatever you use to filter out spam.

We occasionally get annoyed emails from customers about not having received any replies to their emails. We answer EVERY email, so if you don’t get a reply from us it means that our email has been swallowed up somewhere along the line.

If you are having problems receiving emails from us, please read ourEmail Problemssection which gives some steps you can take so we are treated as a trusted sender by your email software.

Please remember therefore - if you do not receive a reply from us, we are NOT ignoring you. It means that something has happened to our reply after it has left our mail server.