MTN Nigeria Job Recruitment, 8th August 2018

August 7, 2018

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Perform routine and special information technology audits with basic understanding of information technology internal control concepts, and in accordance with professional standards.

Prepare work papers for assigned tasks/audit procedures in accordance with the internal audit manual.

Document relevant facts and information to support testing and conclusions, enabling reviewers follow the logic and methodology applied.

Follow work program as developed by the IT Audit Manager, seeking guidance when clarification of assigned tasks is needed.

Maintain all audit administration documentation and information as required on routine and special information technology audits.

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.

Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.

Timely provision of a core set of reports that measure and track base management activity, deep-dive analysis and the development & enhancement of segmentation and predictive models, specifically churn and product propensity models.

Contribution to prepaid service revenue – reflected in CVM and overall company targets

Projects delivered within set budgets

External vendor/partner management

Cross-functional stakeholder management – support from other functions (specifically but not limited to Products development Marketing, Brand & Communications, Finance and Technology, Business Intelligence, Consumer marketing, Revenue assurance, Regulatory team e.t.c.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Work closely with Network group, Sales team and Marketing to implement the Network Coverage plan and regional initiatives.

Develop relationships and source reliable contacts for gathering information across other competitor companies and build and maintain knowledge base of competitor activities and a Competitor Intelligence Unit.

Utilize Location-Based Analytics to develop and propose recommendations on solutions to drive revenue generation in consultation with other key stakeholders.

Manage the dashboard tool, field surveys, initiative tracker tool and create new tools as required.

Drive the ROI of base management activity through ensuring the provision and continuous improvement of actionable insights, analyses, CVM reports and dashboards.

Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and predictive models, linked with competitor intelligence, and market research.

Ensure that the base analytics team has the appropriate level of customer data (quality, breadth and regency), along with the required application toolset, to perform their base analytics responsibilities.

Identify training and development needs and manage skills enhancement programmes for the virtual sales team to ensure enterprise sales targets are fully met.

Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.

Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Develop and execute strategic reputation-building program that will increase visibility across channels and position leaders in front of key decision makers in accordance with MTN Business Plan.

Network and build solid relationships with internal units and relevant third parties (e.g. media, strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Partner with MTNN’s Ecosystem Partners to deliver business value.

Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.

Support the formulation and implementation of overall Corporate Communications strategy in accordance with MTN Business Plan.

Enhance and drive execution of spokesperson management framework. Assist in the management and production of high-level presentations/speeches for CEO/Executives for external events.

Support the development/refinement of systems and policies for capturing and sharing information about MTN successes and activities.

Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Coach and train the External Relations team to ensure the understanding of the objectives and goals of the department, awareness of the set targets/requirements and regularly review their training needs.

Identify, evaluate and track the development needs and performance of MTNN staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.

Job Condition:

Normal MTN work hours apply, but the requirement to work outside office hours and frequent travel is to be expected.

24/7 availability as a source and supplier of business information.

Experience & Training
Education:

First degree in any relevant discipline

Fluent in English and language of country preferable

A Master’s Degree or relevant Professional Qualifications may confer an advantage

Experience:

9 – 17 years of experience including:

6-8 years’ experience in an area of specialization

At least 3 years’ experience in supervising/managing others

Experience working in a medium to large organization (in relevant sector/ industry advantageous)

Assist in the development, implementation and measurement of various Below the Line campaign programmes that focus on customer retention and customer life-cycle management. He/She will leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.

Develop and execute micro-segmented marketing campaigns to generate incremental revenue and reduce dormancy on the network

Identify opportunities within the base for revenue optimization and campaign management with the aim of developing relevant programmes to address these opportunities

Monitor and track campaign performance over campaign lifecycle and ensure right decisions are taken regarding continuing or discontinuing campaigns

Design and execute pilot campaigns to determine best approach to campaign deployment, offer development and campaign scripting before scale-up

Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment and evaluation

Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.

Serve the Division’s internal customers and provide solutions to improve the customer experience.

Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.

Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.

Drive an increase in MTNN’s Net Promoter Score.

Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.

Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.

Develop, implement and maintain Performance Management polices in line with the MTN Performance Management Framework, Strategy, programs and policies

Support operational transformation across the business and define key performance indicators to measure success at the Enterprise, Divisional and Individual levels.

Assist with the implementation and coordination of employee performance management processes and procedures and monitor compliance with related policies.

Assist in the implementation of Human Resources recognition scheme across Human Resources Division and the MTN Shine recognition programme across the organisation.

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