We're sorry

We're currently carrying out essential maintenance work at the moment which means we're unable to take card payments online.

If you'd like to make an additional one-off payment to reduce the amount you owe us, please contact us on 0345 366 5996. We're open Monday to Friday 8am to 8pm, or Saturday 8am to 6pm.

If you've got a question that needs an urgent answer, for example if you've been disconnected or have a low balance, why not try contacting us on Twitter (@EONhelp) or Facebook instead? We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays.