Further to this, just in case anyone is interested, the downtime was caused by a firewall update on our upstream provider's DNS servers. It seems there was a bug in the updated firmware that caused a large number of DNS requests to be rejected, manifesting itself as no availability of website and emails at uplyme.com and many other domains.

The issue was fixed later in the day and everything returned to normal by the early hours of the following morning.

This failure was completely outside of our control, but again, our apologies for any inconvenience the downtime caused.