Help

Solve Video Issues

Solve Issues on Your Fire Tablet

If you're having trouble watching Prime Video on your Fire Tablet, here are some solutions that may help.

Here are some things to try:

Note: Access to Prime Video on Fire Tablets is currently only available to customers with an Amazon account on Amazon.ca, Amazon.fr, Amazon.it, and Amazon.es. To learn more, go to About Prime Video Memberships.

Restart your device

Many streaming issues are caused by problems with your Internet connection or low available bandwidth, and are not related to the Prime Video service.