Our Promise to YOU

We know what our clients want most from Harcourts and their chosen sales consultant. You want the promise of enjoying an exceptional level of personal and professional service. And because clear communication is the key to identifying your individual needs and expectations, you don’t just have our word on it; you now have our guarantee in writing. The Harcourts Promise is your absolute assurance of just how seriously we take our responsibilities on your behalf. It’s our way of being held accountable, and your way of assessing our performance at every single step of the way towards a successful sale. Consider it our total commitment to work together to make the whole experience easier, less stressful, and far more rewarding.

And that’s a promise!

As a part of our promise, Harcourts undertakes to deliver an exceptional level of service in the following five ways…

1. Written Marketing Plan:

Following initial consultation and property inspection, we will present a comprehensive marketing strategy specifically tailored for you, your property and the current market conditions. A fully-detailed marketing action plan calendar will be prepared which clearly identifies where and when all scheduled promotional activities and regular client contact will take place. Because we believe that our relationship is a partnership, your input is invaluable at this key stage.

2. Post Inspection Feedback:

Following each visit by an individual potential buyer and, of course, immediately after all inspections, we will keep you completely up to date on how your property was perceived, pertinent comments, price-relevant issues and prospective ‘hot prospects’. Just like us, you need to know exactly what’s going on at all times.

3. Weekly Written Marketing Report:

This is an important tool for assessing market reaction to your property and also to identify those prospective buyers who are showing most interest. Based on this regular information, we will make on-going recommendations which will maximise the effectiveness of our targeted marketing efforts.

4. 21 Day Marketing Review Meeting:

It is during the initial few weeks after your property is first introduced to the market and has gained a high profile and maximum level of interest that it is most valuable to review the marketing progress to date. A frank and open discussion between client and consultant can often identify new opportunities and strategies which can build upon the original marketing plan.

5. All Offers Presented in Writing:

Because it is your property, it is solely your decision whether to accept or decline a specific offer. For your consideration we will formally present every offer received in writing so that you are better able to make an informed judgement. Obviously we are only too happy to offer advice, but we will always leave the final choice up to you without exerting any undue influence whatsoever.

For us, Our Promise is all about our commitment to service, our attention to the small details and the clear expectations that ensures we achieve the best possible result for you and your property.