Beauty and the abused

Small talk among cosmetologists and their clients is an
everyday occurrence, helping pass the time during a perm, coloring or pedicure. In fact, out of a list of “10 Customer Service Tips Cosmetology Students Need to Remember,” the Top 3 include greeting, conversing with and listening to their clients. But are hairdressers really prepared for what they might hear? And what if the conversation leads to signs that the client is a victim of spousal abuse?

While we harbor no disrespect for the Wall Street Journal who called us “that scrappy little paper from Southeast Texas,” we prefer to think of ourselves as simple seekers of the truth. We’re of the opinion that headlines and sound bites never tell the whole story. Our readers demand all the facts, facets and flavors of every story or event. And, they expect to be informed, educated and stirred to action.