December 27th, 2018

Artificial Intelligence: Customer Service On the Go

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Artificial Intelligence has been a hot topic in 2018, and its popularity is sure to continue into 2019. Consumers and businesses alike have begun embracing AI solutions, and the benefits are wide and varied. For consumers, AI gives them the flexibility and convenience they are looking for, while companies can use AI to increase customer satisfaction and cost efficiencies.

To answer the growing demand for AI-powered solutions, KUBRA has released KUBRA IQ, a self-service solution that allows customers to interact with their utility through a chatbot that utilizes human-like speech. KUBRA IQ helps customers complete a range of tasks, from paying a bill to reporting a power outage to understanding how to reduce their energy usage.

In our new infographic, we show the many different ways and channels that your customers can interact with KUBRA IQ throughout their day. From reporting a power outage on Twitter to paying their bill on Facebook Messenger while walking their dog, KUBRA IQ is there when your customers need it.