A customer will now be allowed to choose
to mail his/her title and/or registration documents to a different customer’s
mailing address, other than his own, OR to a mail-to/alternate address
different than the mailing address on his/her customer record. Parking Permit transactions will only allow
the customer to choose a mail-to address. Use of the mail-to address will eliminate the
need to create customer records that may later be falsely used as the correct
owner or registrant.

When selecting a ‘Mail-to customer,’
the title or registration will be mailed to a completely different customer
other than what is shown on the record.When selecting a ‘Mail-to address,’ the title/registration or parking
permit will be mailed to the customer on record at a different address.

Whenever a mail-to customer or
mail-to address is used in a registration or parking permit transaction, it
must be designated as ‘One Time Only’ or ‘Recurring’. A ‘Mail-to customer or Mail-to address’ that
is used in title transactions are always ‘One Time Only’. A registration that is identified as a
recurring mail-to address or mail-to customer will be used on every subsequent
transaction until it is removed.A
parking permit is only allowed a mail-to address, NOT a mail-to customer.If the parking permit has a ‘Recurring’
mail-to address, that address will be used on every subsequent transaction
until it is removed.

In order to select a mail-to
customer or alternate mailing address, the ‘Mail-To’ button on the fee screen
must be selected.When processing a
registration or parking permit transaction, a message will remind the user when
an existing recurring mail-to customer’s address exists and allow him to use it
again during the transaction or remove it from that particular registration or parking
permit. If the existing mail-to customer’s
address is removed, a different mail-to customer’s address can be added by
pressing the Mail-to button on the fee screen, if applicable.

To view the different mail-to addresses that a customer has
available to use from previous registrations, title, or parking permit
transactions, perform a Customer Inquiry and choose the Mail-to address option
under MENU.Within the Customer Inquiry,
a check beside the MORE button indicates that this address is currently being
used as a ‘recurring’ mail-to address on one or more registrations.Press the MORE button to see which
registrations have this address as a recurring mail-to address.

To remove a mail-to address from a customer’s record that
has become obsolete, begin a Customer Maintenance transaction and choose the
Mail-to option under MENU. This can also
be used to remove an existing recurring mail-to address from a particular
registration or parking permit.Before
removing a ‘recurring’ mail-to address, it must first be removed from all
registrations where it is currently being used. To do this, press the MORE button and place a
check beside each registration and parking permit where the recurring mail-to
address should no longer be used.

The mail-to customer/address used in the most recent
transaction can be viewed during a title, registration, or parking permit
inquiry. The mail-to customer/address
can also be viewed in the history inquiry where it was applied.

If you
have any questions or need further assistance, please contact your Tax
Collector Help Desk
Representative.