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About the book

Reviews

Michael T. Charland
★★★★★

Can provide additional knowledge especially on how to manage negativity.

Description

This guide is the result of hundreds intensive training workshops, for thousands of people from many nations. The methods are universal, and suitable for meetings, presentations and formal speeches.

It includes: how to interact with an audience so that you gain full personal respect - even when they don't like your message. The core method. How to make the method powerful. How to handle negative emotions, such as concern, annoyance, scepticism and anger. What to do when you don't know the answer. How to handle experts in the audience. How to facilitate and encourage discussion.

Content

Foreword

The method

The core of the method

Adopt the attitude

Involve your body in the reply

Involve your tone

Add warmth, interest and energy

Making the method powerful

Accept feelings, argue facts

When the interjection doesn’t need verbal attention

Mirror negative emotions with intensity

Open up the hidden agenda

How to handle audience anger when you deserve it

How to answer closed, ‘yes’ or ‘no’ questions

How to handle a persistent interjector

Facilitation and how to encourage discussion

What to do when there’s an expert in the audience

When you don’t know the answer

When the farewelled one bites back

Dealing with a drunk interjector

Handling a heckler

Bibliography

Endnotes

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