Unified Mobile Agent Failure Recovery Tips

Once the power is back up, verify that the Agent Desktop reboots properly and thatthe network is available. You can then login.

Note: UPS can mitigate the risk of a power failure at home by keeping the cablemodem and agent's PC powered up for a certain duration.

Internet failure

When the broadband connection is lost, the agent goes offline. Once the connectionis reestablished, login again.

Agent Desktop reboot

See Power failure, above.

Agent Desktop application restart

Restart the application and log back into the server. If a call is still in progress, donot change the state to Ready.

VPN tunnel failure

If broadband access is available, but the connection to the corporate site is not, verifythat the VPN tunnel is not misconfigured / broken. If it is broken, it will have to bereconfigured by the System Administrator.