Problems With The Colour Of The Passthrough.

Question

Hi guys, i just got my first cap card from roxio, but i have a bit of a problem. When i use the Roxio Game Capture HD Pro as a passthrough, the colors changes on my pc screen. I am capturing the main monitor of my pc and are running all through HDMI. HDMI GFX card -> Roxio Game Capture HD Pro -> PC Monitor.

I don't think i'm doing anything wrong with the setup, but the colors are different when i use the passthrough. It is like they get all kind of blury. Can give you an example:

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So where do I go for help with this? Are there no official moderators or people who work for roxio here? We're under the roxio.com domain afterall. Way to go. I'm prolly just gonna return it and buy a differnt product from another company if this can't be solved.

Edited July 31, 2014 by Zendaros

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I believe one of the menu options on the Game Capture software, possibly under the 'Help' menu, is "Feedback"? (I don't have the program in front of me at the moment.) That's where you would get your comments back directly to Roxio/Corel. This is indeed a user's forum, and you only rarely see an official Roxio representative here.

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So where do I go for help with this? Are there no official moderators or people who work for roxio here? We're under the roxio.com domain afterall. Way to go. I'm prolly just gonna return it and buy a differnt product from another company if this can't be solved.

TWO people have this issue, not really a big deal

But to be fair, I just tried it out and cannot reproduce any problem...

My Left Monitor is primary and running the RGC Software.

My Right Monitor is hooked up to the RGC pass through via HDMI and has NO text issues:

Even leaving the HDMI running and switching the right monitor over to DVI-D from the PC produces no defect.

And I tried with one monitor using it connected to the PC on HDMI 1 and to the RGC pass through on HDMI2...

NO change in text quality.

I do not fully understand what you are doing??? You have one monitor so I am guessing you connect the RGC pass through to it and switch to that input for game play - using the Hot Keys to turn the Capture on and off?

You don't have any color issue with that imput?

You only see it when you switch to the other input (your graphics card) while the RGC pass through is still active?