The information in these release notes applies to the Cisco Unified IP Phone 6921, 6941, and 6961.

Use these release notes with Cisco Unified IP Phone 6921, 6941, and 6961 running firmware release 9.1(1)SR1. This version of firmware is compatible with Cisco Unified Communications Manager 8.5 and later.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

Installation Upgrade Notes

Direct upgrades to 9.1(1)SR1 are supported for firmware release 8.5 using unsigned load files and for 9.0(x) and 9.1(1) using signed load files.

The following firmware release files are used for phones upgrading to 9.1(1)SR1 SCCP version:

•8.5 - cmterm-69xx-sccp.9-1-1-sr1-uns.cop.sgn

•9.0(x) - cmterm-69xx-sccp.9-1-1-sr1.cop.sgn

•9.1(1) - cmterm-69xx-sccp.9-1-1-sr1.cop.sgn

The following firmware release files are used for phones upgrading to 9.1(1)SR1 SIP version:

•8.5 - cmterm-69xx-sip.9-1-1-sr1-uns.cop.sgn

•9.0(x) - cmterm-69xx-sip.9-1-1-sr1.cop.sgn

•9.1(1) - cmterm-69xx-sip.9-1-1-sr1.cop.sgn

Note If you have Cisco Unified Communications Manager Express only, use cmterm-69xx-sccp.9-1-1-sr1.zipcmterm-69xx-sccp.9-1-1-sr1-uns.zipcmterm-69xx-sip.9-1-1-sr1.zipcmterm-69xx-sip.9-1-1-sr1-uns.zip

Note Converting SIP to releases previous to 9.1(1) SCCP does not work due to a known issue, CSCtj89983. The workaround is to perform factory reset after upgrade is complete.

Note Converting releases previous to 9.1(1) SCCP to SIP does not support Auto-Registration due to a known issue, CSCth26499.

Note A direct upgrade from firmware release 9.0(x) to 9.1(1)SR1 is supported. After you upgrade from an earlier firmware release to 9.1(1)SR1 and for subsequent firmware releases, you can upgrade or downgrade only to signed firmware releases.

Step 6 To download the SCCP firmware for the Cisco Unified IP Phone, choose one of the following firmware releases. Click the Download Now or Add to cart button and follow the prompts:

•cmterm-69xx-sccp.9-1-1-sr1.cop.sgn

•cmterm-69xx-sccp.9-1-1-sr1-uns.cop.sgn

Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the Readme files is in the Additional Information section, which contains installation instructions for the corresponding firmware:

•cmterm-6921_6941_6961-sccp-9-1-1-sr1-readme.html

•cmterm-6921_6941_6961-sccp-9-1-1-sr1-uns-readme.html

Step 8 Follow the instructions in the Readme file to install the firmware.

Step 6 To download the SIP firmware for the Cisco Unified IP Phone, choose one of the following firmware releases. Click the Download Now or Add to cart button and follow the prompts:

•cmterm-69xx-sip.9-1-1-sr1.cop.sgn

•cmterm-69xx-sip.9-1-1-sr1-uns.cop.sgn

Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 7 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the Readme files is in the Additional Information section, which contains installation instructions for the corresponding firmware:

•cmterm-6921_6941_6961-sip-9-1-1-sr1-readme.html

•cmterm-6921_6941_6961-sip-9-1-1-sr1-uns-readme.html

Step 8 Follow the instructions in the Readme file to install the firmware.

Resolved Caveats

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:

•User configuration settings—Reset to default values

•Network setup settings—Reset to default values

•Call histories—Erased

•Locale information—Reset to default values

Before you perform a factory reset, ensure that the following conditions are met:

•The phone must be on a DHCP-enabled network.

•A valid TFTP server must be set in DHCP option 150 or option 66 on the DHCP server.

To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All.

Alternatively, you can also follow these steps:

Procedure

Step 1 While powering up the phone, press and hold #.

Step 2 When the light on the mute button and handset light strip turns off and all other lights (line button, headset button, speakerphone button and select button) stay green, press 123456789*0# in sequence.

When you press 1, the lights on the line buttons turn red. The light on the select button flash when a button is pressed.

If you press the buttons out of sequence, the lights on the line button, headset button, speakerphone button, and select button turn green. You will need to start over and press 123456789*0# in sequence again.

After you press these buttons, the phone goes through the factory reset process.

Do not power down the phone until it completes the factory reset process, and the main screen appears.

Obtaining Documentation and Submitting a Service Request

For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

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