Printer-friendly version (PDF) The economic crisis of ten years ago caused banks to become internally focused. Understandably, in many instances banks were more concerned about survival and regulatory requirements than…

Printer-friendly version (PDF) Many areas exist in which banks should be exploring changing from current approaches. The customer experience, digital requirements, deposit challenges, and addressing non-bank competitive inroads in lending…

Printer-friendly version (PDF) I recently read two articles that every banker should review carefully. Once read, management should quickly call a meeting to discuss the implications of those articles for…

Printer-friendly version (PDF) I almost always enjoy reading reactions to the newsletters. Fortunately, most involve positive feedback or affirmation of whatever topic I am discussing. This week, though, I received…