Broadband forum: Problem with Motorola 3347 modem

I'm having a problem with my Motorola 3347 modem dropping my DSL connection every day at 9:00 am. Occasionally it will happen in the evenings (no big problem), but it happens every day at 9:00 am without fail (big problem because my wife works from home in the mornings and must have an internet connection). After 30-50 minutes it will start back up on its own.

I've talked to CenturyLink, our ISP, and they say its a problem in the modem firmware (version QM02-7.8.4r10). They've run a diagnostic on our line and say there has been no interuption of service on their end. Their solution: I need to buy a new modem since they no longer support the one I have.

My question: Is this a modem problem or a CenturyLink problem? If a modem problem, is there anything I can do other than buying a new modem?

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Track this thread and email me when there are updates.Please read before posting

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Old Thread Warning!

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Track this thread and email me when there are updates.Please read before posting

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

Old Thread Warning!

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