MyGED™ FAQs for Canadian and International Test-Takers

There are exciting changes in store for GED® test-takers as we switch from the old GED® system to the new MyGED™ student portal. As of May 5, 2014 you will no longer be able to access the system on ged.pearsoncred.com. Read these FAQs to learn more about how this switch affects you.

Canadian and International Test-takers

TRANSITION TO MYGED™

Why did you replace my old GED® account with MyGED™? GED Testing Service moved all Canadian and International test-taker accounts to the new MyGED™ student portal at GED.com to give all test-takers access to a number of exciting new tools and services.

What does this change mean for me? Using these instructions, you can access your test scores or schedule your GED® test using your MyGED™ account at GED.com. It also means you can use the new features included in MyGED™ like the study tools.

What new features are included in MyGED™? With your MyGED™ account, you’ll be able to:

Will my existing test appointment information show up in MyGED™? If you have a test scheduled after May 5, it may not appear in your MyGED™ account. Don’t worry, though, your appointment hasn’t been cancelled and you can still test at your scheduled location and time. To verify your testing appointment, you can either:

Find the email confirmation you received when you scheduled your test

Contact us to verify your appointment

How do I activate my MyGED™ account? You can log into MyGED™ and activate your account by following these steps:

I’m a Canadian or International test-taker, but I plan to finish my GED® test in the U.S. Can I schedule the rest of my tests in the U.S. with my MyGED™ account? You can use your MyGED™ account to schedule the GED® test in the U.S.; however, you cannot combine your Canadian or International test scores with new U.S. test scores. This is because U.S. test-takers take the 2014 GED® test, while Canadian and International test-takers take the 2002 Series GED® Test. Test scores from the 2002 Series GED® Test cannot be combined with the 2014 GED® test.

AGE AND ACCOMMODATIONS GUIDELINES

I’m too young to test in my province without getting approval to test. What should I do next?

First, you need to create a new MyGED™ account. Once you create your account, you’ll receive an age alert in MyGED™ with instructions on what you need to do next to get approval to test. Need help clearing your alert?Download the MyGED™ Clear Alerts Guide for Canada.

How do I view my age alert with instructions on how to get approval to take the test? To see your age alert, log into your MyGED™ account and click on the exclamation point icon – located on the blue bar on your MyGED™ dashboard. This will show all your alerts. Click on the age alert to get specific instructions on what you need to do to get approval to test.

I’m an underage test-taker – I had an account in the old system, but my age exception hasn’t been approved yet. What should I do next? If your age exception wasn’t approved in the old system, you’ll need to create a new MyGED™ account. Once you create your account, you’ll receive an age alert in MyGED™ with instructions on what you need to do next to get approval to test.

I’ve already had my age exception approved in the old system. Will my approval transfer to my new MyGED™ account? Yes, if your age exception was approved in the old system, you’ll be all set to test once you activate your MyGED™ account. I want to request accommodated testing conditions. What should I do? First, you need to create a new MyGED™ account. The final account set-up question will ask whether you are requesting modified testing conditions. Answer “Yes”, and you’ll receive a message in your MyGED™ account with instructions for completing your request. You can also request modified testing conditions in your account profile if you already set up your account.

How do I schedule an accommodated exam? If you are approved for accommodations, you will receive an approval email along with instructions for scheduling by phone. You cannot schedule an accommodated test online.

How do I view my message in MyGED™ with instructions for requesting accommodated testing conditions? To view your message, log into your MyGED™ account and click on the messages icon – the speech bubble icon that appears on the blue bar on your MyGED™ dashboard. It will include your next steps and a link to the supporting documents you need to complete for your accommodation request.

I requested accommodated testing conditions in the old system, but my request hasn’t been approved yet. What should I do next? If your accommodations request wasn’t approved in the old system, you’ll need to create a new MyGED™ account and reapply for accommodated testing conditions. The final account set-up question will ask whether you are requesting modified testing conditions. Answer “Yes”, and you’ll receive a message in your MyGED™ account with instructions for completing your request. If you have already submitted your documentation, create your account as described and check the status of your accommodation request by contacting your province’s GED testing office directly, unless you live in Saskatchewan or are an International student. Saskatchewan residents and International students should contact GED Testing Service to check on their accommodation status. I’ve already had my accommodations request approved in the old system.

Will my approval transfer to my new MyGED™ account?Yes, if your accommodations request was approved in the old system, you’ll be all set to test once you activate your MyGED™ account.

ABOUT MYGED™

If I'm interested in the GED® program, how do I get started?Visit MyGED™ at GED.com to sign up and create your MyGED™ account.

What is the MyGED™ portal?MyGED™ at GED.com is the online student portal where you can access study materials, review test tips, locate a testing center, schedule your test, and check your scores – all 24/7 from your computer, smartphone, or tablet. How much does the MyGED™ portal cost? MyGED™ at GED.com is free for all students interested in participating in the GED® program.

How do I study for the test? GED Testing Service offers MyGED™ at GED.com, which includes a number of study materials that you can use to help you prepare. You can also purchase study materials through your local or online bookstore to help you get ready.

SCHEDULING THE TEST

Where do I register and schedule my test? You need to sign up at GED.com to schedule the GED® test. If you meet your local area's policies for testing, you will see a yellow "Start scheduling" button on your dashboard Study tile. Click "Start scheduling" to answer the scheduling questions, select your test subject, your preferred day and time, and pay for your test.

Who is eligible to take the test? Anyone who is at least 16 years old and is not enrolled in high school is eligible for the program according to GED Testing Service policy. Each jurisdiction has its own policy that may restrict eligibility to certain individuals. Log into your MyGED™ account at GED.com to view your alerts drop-down and check the policies where you plan to test.

Why can't I schedule my test on MyGED™?If you are having difficulty scheduling your test, first check your alerts drop-down on your dashboard in MyGED™ for any alert notices on your account. If there are no alerts, contact customer support.

I’m an International student. Why isn’t my country listed under the “Where do you plan to take the GED® test?” section? If your country isn’t listed, you should select “International” under the “Where do you plan to take the GED® test?” section to proceed with registration.

Do I have to be a resident of the location where I test?Whether you have to be a resident of a location to test varies by jurisdiction. Check your jurisdiction’s policies to find out if there is a residency policy where you plan to test. How can I find a testing center near me where I can take the test? Use the international testing center locator to find a testing center near you that offers the GED® test.

How much does the test cost? The test cost varies by location but you can always pay as you go for one subject at a time. Check your local policies by logging into MyGED™ at GED.com. What are the payment options at Pearson VUE testing centers? Pearson VUE accepts Visa, MasterCard, American Express, and Japan Credit Bureau (JCB) credit cards. Visa and MasterCard debit cards featuring the standard Visa or MasterCard hologram are also accepted. Pearson VUE does not accept debit cards that require a PIN.

Is there a time frame to complete all portions of the test? GED Testing Service does not enforce a minimum timeframe within which all five GED® test parts must be completed. However, certain local areas do have rules on the amount of days you must complete your test in. Check your local policy in your message drop down on your dashboard for more information.

TAKING THE TEST

Is there a tool available that can help me prepare for taking the test on computer? Yes! A tutorial is available in the “Test Tips” section of your MyGED™ account. Visit “Tour the Test” to see exactly what the computer-based testing experience will be like.

Is there a tool available that can help me prepare for using the calculator on the Math test?Yes! A tutorial is available in the “Test Tips” section of your MyGED™ account. Visit “Calculator” to see exactly how the calculator for the Math test works.

What can I bring into the testing room? You will be given an erasable note board and marker to take into the testing room.

Are there any other rules about the testing room? You will not be allowed to eat, drink, smoke, or use your cell phone during your test. Family members, friends or anyone accompanying you to testing will not be allowed to stay in the testing center during your test.

Can I take a break during the test? When you schedule more than one subject in the same day, you will automatically be given a ten-minute break in between tests. Unscheduled breaks are not allowed and your test will not be scored if you leave the room during an unscheduled break. During scheduled breaks and lunches, you may access your personal items. If you need to leave the room, have questions about the test, or are experiencing problems with your computer, raise your hand and notify the test administrator.

Is there a cell phone policy? Cell phones are strictly forbidden in the testing room. If you are found with a cell phone during testing, you will be escorted out and your test will not be scored. You will also need to reschedule and pay for another test.

What should I bring on the day of the test? You will need to check with your jurisdiction for specific requirements in terms of what to bring to the testing center. You will be given an erasable note-board and access to an on-screen calculator for certain subjects. As mentioned, cell phones are strictly forbidden in the testing room.

TIP: Make sure you know where the testing center is and arrive at least 30 minutes prior to your scheduled GED® test appointment. You will need to check in when you get there. If you arrive more than 15 minutes after your scheduled appointment time, you may not be admitted and may lose your test fee.

Is there a place to keep my belongings? Other personal items (such as handbags, backpacks, wallets, keys, etc.) are not allowed in the testing room. Storage is available, but limited.

SCORES & PASSING THE TEST

What score do I need to pass the test?

Canadian test-takers need to receive 450 on each of the five test subjects to earn their credential

International test-takers need to receive a minimum of 410 on each test subject, but the minimum total score must be 2250 to earn their credential

What do my scores mean? Your official GED® transcript contains two sets of numbers: standard scores and percentile ranks. The standard scores make it possible to compare scores across tests and test forms. This is necessary because some tests contain a different number of questions and there are many forms of the GED® test in circulation, all of them equally difficult. The percentile rank makes it possible to compare your performance on each one of the tests with the performance of graduating high school seniors. The higher the percentile rank, the better your performance.

Where can I find my scores? If you tested on computer, your scores are available in your MyGED™ online portal under the My Scores section. Log in at GED.com to see your scores.

I have tried to find my results there and do not see them all. What do I do now?Please contact customer support.

What if I don’t pass all the tests the first time? You can take one or more of the tests again. However, note that many jurisdictions have special requirements for candidates who don't pass the GED® tests the first time. For the specific regulations, check the testing policy in your location.

What is the cost of the retest?The price of the initial test is set by each jurisdiction and varies based on where you take the test. The price of the retest also varies based on where you retest. To see what your retake price will be, check the testing policy in your location.

I passed all of my tests. What’s next? After passing all five parts, you will be notified on your Scores page that you have passed the GED® test. You can then request your transcript and diploma – visit our request a transcript page to learn about the process for the location where you passed the test.

How do I request a transcript? Your transcript process varies based on where you took the test. Visit our request a transcript page to learn about the process for the location where you passed the test.

THE 2002 SERIES GED® TEST:

What is the 2002 Series GED® Test? The 2002 Series GED® Test is a five-part test administered by jurisdictions to measure the skills and knowledge similar to a high school course of study. The five content areas that comprise the GED® test are mathematics; language arts, reading; language arts, writing (including essay); science; and social studies. GED® graduates earn a GED® credential. The type of credential issued (diploma or certificate) varies by jurisdiction.

Do I have to take all five content areas at once? No. You can choose to take one content area at a time, two at a time, or any combination that best suits your needs.

Is the 2002 Series GED® test available online? You must appear in person, at an Official GED® Testing Center to take the GED® test. The test cannot be taken online. To register for the GED® test, log in to MyGED™ at GED.com and visit your dashboard.

How do I take the test? The GED® test must be taken on computer at an Official GED® Testing Center. To schedule your test, first create an account on MyGED™ at GED.com. Once your account is created, click “schedule” on your dashboard to get started.

Is the test offered in a different language? The GED® test is available in English, and French-Canadian (where allowed) and accommodated formats to provide access to as many adult learners as possible. Check the local policies by visiting your MyGED™ dashboard at GED.com and viewing your message drop down.

Will I have access to a calculator on test day?You will have access to an on-screen calculator (a calculator embedded in the computer system) when taking the GED® Math Test. No physical calculators will be allowed in the test center on test day. The on-screen calculator is the Texas Instruments TI-30XS Multiview scientific calculator. Watch the video about using the TI-30XS.

MY LOCAL POLICIES:

What is my jurisdiction? Your jurisdiction is the state you live in or where you choose to take GED® test. Every jurisdiction sets their own policies that you will have to meet before you can schedule your GED® test.

Where can I find my local jurisdiction's policies? For information on your local testing policies, view your Messages dropdown on your MyGED™ dashboard. Log in at GED.com.

If I take the test internationally, where does my credential come from?If you took the GED® test internationally, you will receive your credential through the District of Columbia.

U.S. Test-takers

Why did you change the GED® system?In 2013, GED Testing Service launched MyGED™ at GED.com as part of the 2014 GED® program. MyGED™ is the new, online student portal that features a range of tools to help students prepare for the test, perform well on the test, and move on to good jobs with good wages after the test. GED Testing Service is replacing the old GED® system with the new MyGED™ portal.

When can I set up my new MyGED™ account?Today! Go to GED.com to set up your account.

What new features are included in MyGED™ at GED.com? With your new MyGED™ account, you’ll be able to:

Check your scores (only scores since 2014)

Access study materials

Schedule your GED® test

Find local testing centers

Review helpful test tips

Get guidance on transitioning to college or careers

How do I get a copy of my transcript?To request your transcript, visit www.GEDtestingservice.com/GEDrequest-a-transcript. Click on your state for more information on how to request your transcript.

How do I view partial scores?You may request records of partial scores from the 2002 Series GED® Test by contacting your jurisdiction or local testing center where you tested.

How do I get my test scores that were in the old GED® system?You have to request your transcript from your state to access your old test records. To request your transcript, visit www.GEDtestingservice.com/GEDrequest-a-transcript. Click on your state, country, or territory for more information on how to request your transcript.