Incidents involving buses

You should report complaints against bus drivers via the TfL website - or by phone 0343 222 1234.

To identify the driver you'll need the registration number of the bus, the exact time and location, and number of the bus - or a photo of the incident or maybe a description of the driver. If you don’t have the registration number of the bus, the bus number and the exact time and location is probably enough to identify the driver.

TfL assure us that they take complaints by cyclists very seriously, though because these are dealt with internally we never find out the results.

Incidents involving taxis

If you have the license plate number, report your complaint using the Met Police website link above.

If you don’t have the license plate number, it is still worth registering your complaint with the taxi firm, giving as many details about the type of car, location and exact time, and description of the driver if possible. The firm may take action internally although if this is the case we will not find out the results. However, the more complaints that are registered, the more seriously the taxi firms should take issues like cycle awareness.

Incidents involving lorries

The LCC has been campaigning on safer cycling on the roads with a particular emphasis on lorries. More information

If you have the license plate number, report your complaint using the Met Police website link above.

If you don’t have the license plate number, it is still worth registering your complaint with the lorry firm, giving as many details about the type of car, location and exact time, and description of the driver if possible. The firm may take action internally although if this is the case we will not find out the results. However, the more complaints that are registered, the more seriously the lorry firms should take issues like cycle awareness.

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As a charity we rely on the funds raised from member subscriptions and donations from individuals like you who share our vision of making London the best cycling city in the world. If you share our vision and are able, please help us create safe space for cycling by making a donation.