The airplane was nice and new, the crew was nice and diligent, and the food was better than last time.

The seat wasn't the most comfortable and my seat was hurting half way through.

SFO

PVG

Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

SVO

PVG

Excellent 8.3

Very good seats

Very few movies it the list

PVG

NGO

Excellent 8.3

clean plane, good crew, good food.

The smaller plane on this flight was being pushed around by the hough winds.

CMB

PVG

Good 7.6

good price. on time. reasonably comfortable economy seats.

food could have been better. drinks especially. No diet drinks. I think they had one bottle of red wine for the whole cabin.

The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada.

on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job.

YUL

MIA

Okay 4.6

Nice flight, staff

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured.
Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

LHR

YVR

Excellent 8.6

Flight was on time and the staff and crew were courteous.

BNA

YYZ

Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.

Confusion over my boarding pass at the Delta terminal in Detroit.

BOS

JFK

Excellent 9.3

The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings.

unannounced gate change that almost led to our missing the flight. mediocre food and non-existent entertainment.

PVG

NGO

Excellent 8.3

clean plane, good crew, good food.

The smaller plane on this flight was being pushed around by the hough winds.

PVG

DEL

Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

SFO

PVG

Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

PVG

KMG

Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none).

ORD

ATL

Okay 5.6

I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee.

I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight.

DFW

ORD

Excellent 10.0

I LIKE THE SERVICE ON BORD OF THE PLANE

NOTHING

SJO

IAH

Mediocre 3.3

The check-in staff were very friendly and helpful.

I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home.

My wife is hypoglycemic and requires food. The flight was so early that none of the terminal restaraunts were open, nor did the plain have food for any passengers accept first class. I've purchased a box on other flights, but this one did not provide an option for a box lunch or breakfast.

JFK

EZE

Excellent 9.0

Beautiful design n great storage

Hard to get out of seat unless in fully upright biz class position

PHX

GEG

Good 7.3

The crew was friendly and informative. They were very helpful. The

The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot.

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured.
Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

BNA

YYZ

Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

SCL

YYZ

Mediocre 2.0

The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada.

on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job.

The seat didn’t recline. Very uncomfortable especially on a late night flight

PVG

BKK

Excellent 8.0

The free slippers!

SFO

PVG

Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

PVG

DEL

Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

PVG

KMG

Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

The smaller plane on this flight was being pushed around by the hough winds.

PVG

CRK

Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

PVG

LAX

Good 6.0

I liked all the service but I missed my flight yet I was only 50 minutes before and was forced to book another flight to catch up when all I had to do was be helped to make it on the first flight.

SFO

PVG

Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

This was probably the worst handled flight I have been on; there was first a slight delay, then a longer delay, then a much longer delay, all of which one could find out only after checking online; there were no announcements about the delay until after the scheduled time of departure; then there was another announcement that there was a mechanical problem and we'll be apprised of the situation at 7pm (the flight was scheduled at 6:25). The person at the counter disappeared. At 7:30, the gate changed to a different flight altogether--still no announcement, still no person at the gate. When a different person finally appeared and I asked her what happened to the Pittsburgh flight, she said, it's here, it'll be departing at this precise gate shortly. At that exact time, the PA system had an announcement that the flight to Pittsburgh is now scheduled at gate 86 at 7.01 (yes, 7:01, even though it was already after 7:30). When we went to gate 86, there, of course, was another flight there. After waiting some more, the woman at the first counter now appeared at gate 86 and said the flight was to be at gate 88. Until the very end when we boarded, gate 88 continued to say the flight was to Columbus. Absolutely abysmal customer service. (Even the boarding was handled badly, but at that time we didn't even care.) I am never recommending Air Canada.

YUL

MIA

Okay 4.6

Nice flight, staff

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured.
Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

YYZ

YEG

Okay 5.0

Very long delay not fair to passengers

BNA

YYZ

Mediocre 2.6

Nothing.

Inexperienced crew. Had to circle the departure airport for 1.5 hours and then land again due to a mechanical issue. They didn't tell us what was going on exactly. Sat at the gate for another 40 minutes. Finally departed. Everyone on boar missed their connections. I personally missed a whole day of my European vacation due to this error. Stuff happens from time to time but it would have been nice for them to have handled it better.

SCL

YYZ

Mediocre 2.0

The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada.

on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job.

The airplane was nice and new, the crew was nice and diligent, and the food was better than last time.

The seat wasn't the most comfortable and my seat was hurting half way through.

PVG

CRK

Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

PVG

NGO

Excellent 8.3

clean plane, good crew, good food.

The smaller plane on this flight was being pushed around by the hough winds.

PVG

DEL

Excellent 8.0

Timely departure/arrival, comfortable flight, helpful crew

Food menu selection

SFO

PVG

Excellent 8.3

The crew members were extremely helpful and accommodating.

There was no hand soap in any of the bathrooms.That means no one on the plane, including the crew members, could wash their hands for the duration of the 14-hour flight. Disgusting! I sked one of the crew members to refill the soap, but it appears that they had none.

Seats are so hard on the but that it's hurts to the bones for a few days...!! I travel a lot, and this is the only airline/aircraft that this occured.
Also even checking in online, and gaving your boarding, they managed to get us to go to the counter to tag our carry ons...

OGG

YYC

Okay 5.0

Friendly crew. Coach seats have okay room compared to some other carriers.

At least from my experience, Air Canada is late half the time. This last leg was 6 hours late. No check-in availability notification on the second leg, and I got the flight delay notification after I landed (6 hours later)! Pretty useless.
Everything is nickle and dimed with no included food except for the tiny snack thing on a 6 hour flight. It's pretty difficult to get their app to work for entertainment.

YEG

YWG

Okay 5.6

On board crew was friendly and capable.

My first and last flight on the CRJ 9. It's much less comfortable than a prop plane, for a 90 minute+ flight.

SCL

YYZ

Mediocre 2.0

The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada.

on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job.

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