Frequently Asked Questions

“Yes, we work on just about any laptop out there, and can fix almost anything quickly.”

I don’t live very far away from you; can I bring my laptop in for repair?

“Yes, of course. We will assess your laptop for free when you bring it in, and can, on most occasions, give you an immediate estimate for repair.”

Do you do both software and hardware repairs?

“Yes, we can repair nearly any fault that you have with your laptop, whether it is a software problem or hardware failure. Including LCD replacement, screen backlights and power connectors.”

Will I know exactly what it will cost before you work on it?

“Yes, you will know all costs, before we do anything. There are no surprises.”

What if I feel the cost to fix it isn’t worth it?

“This sometimes happens with older laptops – in cases like this, if you want your laptop back, there is a return shipping fee of £25. Alternatively if you don’t want your old laptop back, we can recover the data and recycle the laptop for you.”

Speaking of my data, is it safe with you?

“Absolutely! We never remove or otherwise touch your data apart for backup purposes (which we’ll always go over with you first.) We take data security very seriously, and are trusted by large companies with their most sensitive data.”

Do you really serve the entire UK?

“No! We only serve Certain Areas for the time being. However if the circumstances change in the near future we will be looking to serve the whole of UK.”

Do you collect laptops or any other electronic items or would I need to either drop it or ship it via Royal Mail etc.

“Yes! We do collect them however you will be liable to pay the shipping / collect charge which would vary from £10 – £30.”

How soon can you repair my product?

“This would depend on the nature of the problem.”

What are your estimated delivery times?

“This would depend entirely on the courier itself, Due to delays @ times we could not guarantee a specific time.”

Do you sell any products?

“No! At this moment have no intentions of selling any products. However we are thinking of this for the near future. We only repair.”