I Can't Hear Any Sound from My Headphones

Follow these steps if you can't hear any sound from your headphones after playing audio from a connected source device. If these steps require model-specific information, check your manual.
Manuals are posted on your model support page.

Make sure your audio source is on and the volume is up.

If your headphones have a volume button or knob, make sure to turn it up.

If you have battery-powered headphones, make sure there is enough charge.

Check the connection of your headphones.

Wired connection:

Make sure the headphone jack is firmly plugged into the correct audio jack.

If the audio source uses a line remote, disconnect the remote and plug directly to the audio source.

If you can hear the sound from your headphones, the line remote may require repair.

Bluetooth® connection:

Make sure to select your headphones in the Bluetooth settings of your audio source.