go pro files not showing on laptop or quik

I connect my GoPro up to my laptop and although the GoPro appears on windows explorer, it doesn't appear in the quik app. Also, the files do not appear on either. How can I rectify this? The 'USB Connected' image shows on the GoPro. I have removed the SD card and inserted separately to view the files and this works although it is a complete inconvenience to do this.

Re: go pro files not showing on laptop or quik

@mamsorris, does the GoPro camera displays as an MTP USB device when viewed from your computer's device manager window? There are some suggested troubleshooting steps discussed in this thread that worked for some users. Please try it out and let us know how it works for you.

Re: go pro files not showing on laptop or quik

@mamsorris, does the GoPro camera displays as an MTP USB device when viewed from your computer's device manager window? There are some suggested troubleshooting steps discussed in this thread that worked for some users. Please try it out and let us know how it works for you.