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[Rain-Slick Precipice] Handling Bugs!

Greetings everyone! Things are chugging along well with our launch, but there are always those small machine/card specific bugs the Hothead guys are trying to address, and I figured it would be good to try and centralize everything in this sticky. In short, send an email to support@playgreenhouse.com with the following info:

- What Platform You're Running: Windows, Mac, Linux, XBLA
- As much detail as you can provide on the issue you encountered
- If you're running the windows version, under the Start Menu choose "Run.." Type in "dxdiag" without the quotes. Click "Save All Information..." at the bottom. Include this file in the email if you could.

Theyâ€™re taking care of issues as fast as we can manage, and will post resolutions to known issues where possible.

Posts

Once I had to quit and come back because my guy wouldn't attack and the combat was frozen. The game was fine and it only happened once. I just beat it.

I'm running Windows Vista. It happened at the Carnival area against some of the Clowns.

definetly not a big bug and it only happened once. It might even have been something else I was running interfering with it since I generally have some things running in the backround that I probably shouldnt.

I'm playing this on the 360, and I'm at the part near where you start where the camera zooms to the orange tree. I was walking away at the time, but the camera stayed zoomed into the tree, and wherever I was, I couldn't get in view of the camera. Had to reload.

Once I had to quit and come back because my guy wouldn't attack and the combat was frozen. The game was fine and it only happened once. I just beat it.

I'm running Windows Vista. It happened at the Carnival area against some of the Clowns.

definetly not a big bug and it only happened once. It might even have been something else I was running interfering with it since I generally have some things running in the backround that I probably shouldnt.

This happened to me too, except it was against a Barber quartet. Windows XP.

Once I had to quit and come back because my guy wouldn't attack and the combat was frozen. The game was fine and it only happened once. I just beat it.

I'm running Windows Vista. It happened at the Carnival area against some of the Clowns.

definetly not a big bug and it only happened once. It might even have been something else I was running interfering with it since I generally have some things running in the backround that I probably shouldnt.

This happened to me too, except it was against a Barber quartet. Windows XP.

Me as well, was in Pelican Bay against a couple of fruit fucker Mark IVs. It was on the screen just immediately left of the black gate.

New to the boards. Figured this would be the place to go for a solution to the problem I'm having. Huge PA fan, could not wait for the game. But I've been having problems ever since I started playing it. I have an IBM Thinkpad Z61P and an Acer monitor I recently bought to play games and watch movies at a decent size on. This seems to be where the problem is: my laptop is having trouble transferring the image to the second monitor I guess? The weird thing is the game runs fine for fifteen to thirty minutes every time and then the game and my laptop crash and my monitor reads something like: "Invalid Input" or "No Input". I haven't played the game terribly long on my laptop monitor, but it doesn't seem to get the same problem.

Can anybody help me out? It would be a shame to be forced to play a game this gorgeous on my tiny laptop monitor.

The mouse pointer doesn't move the same way in the game as it does on the desktop on my computer. It's slower, or faster sometimes. Kind of like someone's watching my screen and trying to copy the movements exactly, but it's never going to be quite right. Only really an issue during the battles. I had the graphics on High, but dropping them down to Standard helped, but didn't get rid of the problem entirely.

edit: My reading comprehension sucks today. I just copy and pasted this post into an email like the OP says.
edit again: but I forgot to mention in the email that I'm using Mac OS X 10.4.11. Seems kind of important.

Bought, downloaded, and installed the game. But I'm completely unable to play. The game crashes at what I assume to be the launch window about 5 seconds after starting. I was never even able to enter my license key.

I'm running Windows XP. 1.5G of RAM.

I already submitted the dxdiag to support, but i wanted to see if anyone else had similar issues.

I know there is a thread just for this issue but I will cross post it here.

I am playing the 360 version on a 36 inch SD and the Text is unreadable on both the map and in battle. I’m only sitting maybe 6 feet away from the TV. Also seeing the meters for attacks, HP etc is really hard as well. This renders the game practically unplayable.

It would be nice if there was a patch that would let the game display decently for those of us who are still stuck with our SDTV for a few more years.

0·

RankenphilePassersby were amazedby the unusually large amounts of blood.Registered User, Moderatormod

ISSUE:
When I start the game, it opens on my secondary monitor (the CRT). When I click during the opening cinematics, it switches over to the LCD (primary monitor) and renders as if in windowed mode. I click on it in that monitor and it switches back. Happens over and over, until the game finally launches into the playable screens, and then it stays on my secondary monitor only, and I can't get it to display in the primary. All other games run just fine in the primary monitor without any fuss.

Once I had to quit and come back because my guy wouldn't attack and the combat was frozen. The game was fine and it only happened once. I just beat it.

I'm running Windows Vista. It happened at the Carnival area against some of the Clowns.

definetly not a big bug and it only happened once. It might even have been something else I was running interfering with it since I generally have some things running in the backround that I probably shouldnt.

This happened to me too, except it was against a Barber quartet. Windows XP.

Me as well, was in Pelican Bay against a couple of fruit fucker Mark IVs. It was on the screen just immediately left of the black gate.

Happened to me in the Demo. The first fruit fuckers after you get your orange. I selected the orange from my bag and it hung (never closed the bag). All the animations were continuing (fruit fuckers thrusting), and my cat's timer was still moving but i couldn't do anything. Havn't had a chance to try it again.

I had the same in-game combat freeze. When I was fighting the hobo workshop boss.

Combat froze, and I had to start over,
dissapointing.

It happened earlier right after the first mime fight, and the mime was stuck bleeding in the air(which was cool.) but not during the boss fight, that was major major uncool.
-I'll send the bug report next time.

I can't put the settings up any higher than "standard" for the graphics in the mac version of the game - and a little section of the drop down bar turns red (I can't see any more of the bar or the menu). It's almost like the only choice is "standard," although that doesn't make sense.

Lemmings was pro-Communist propeganda. All are created equal, sorted into specific jobs and roles that they will hold for the rest of their lives by a higher authority, and must sacrifice continuously for the good of the group. Success is measured by meeting quotas and nothing else. Also, nuclear holocaust.

When I Try to run the demo, it tells me I need to update my drivers, but even after I do it gives the same message - I'm using a GeForce MX 420 - is that not going to be good enough? I don't know enough about the card designations to figure out if that's the problem. Thanks!

When I Try to run the demo, it tells me I need to update my drivers, but even after I do it gives the same message - I'm using a GeForce MX 420 - is that not going to be good enough? I don't know enough about the card designations to figure out if that's the problem. Thanks!

I'm pretty sure they said that the MX versions won't work because they don't support pixel shaders. The GeForce 4 MX is essentially a GeForce 2 updated for 2002.

Anyone received a response yet from customer support? Two days and still nothing... I realize Hothead is a small company, but I had hoped they would staff up their tech support for this launch. The delay is really raining on my enthusiasm for this game and I hoped for better from PA.

Concerning saved games and attempting to overwrite them with a new game. I've completed three games (and the game assigns it the "Completed!" status), and decided to overwrite one of them with a new game. I was allowed to save like usual (and it added to my Leaderboard). However when I quit and come back, instead of giving the timestamp it'll still show the new game I overwrote with as "Completed!", and it will not allow any saves or travel.

I found this out after the Shithole incident. I saved before it, came back later (saw "Completed!"), beat the incident then went to save afterwards and it was greyed out. Also after you attempt to load an overwritten "Completed!" travel is not possible, and since you can't save either any kills you get do not go towards your Leaderboard.

Concerning saved games and attempting to overwrite them with a new game. I've completed three games (and the game assigns it the "Completed!" status), and decided to overwrite one of them with a new game. I was allowed to save like usual (and it added to my Leaderboard). However when I quit and come back, instead of giving the timestamp it'll still show the new game I overwrote with as "Completed!", and it will not allow any saves or travel.

I found this out after the Shithole incident. I saved before it, came back later (saw "Completed!"), beat the incident then went to save afterwards and it was greyed out. Also after you attempt to load an overwritten "Completed!" travel is not possible, and since you can't save either any kills you get do not go towards your Leaderboard.

This is exactly what happened to my game. I started my second playthrough and overwrote my first save file. Now I can't use the map to travel anywhere.

When I Try to run the demo, it tells me I need to update my drivers, but even after I do it gives the same message - I'm using a GeForce MX 420 - is that not going to be good enough? I don't know enough about the card designations to figure out if that's the problem. Thanks!

I'm pretty sure they said that the MX versions won't work because they don't support pixel shaders. The GeForce 4 MX is essentially a GeForce 2 updated for 2002.

Lemmings was pro-Communist propeganda. All are created equal, sorted into specific jobs and roles that they will hold for the rest of their lives by a higher authority, and must sacrifice continuously for the good of the group. Success is measured by meeting quotas and nothing else. Also, nuclear holocaust.

Under 32-Bit Vista Home Premium, on a Toshiba Satellite P100 with a secondary monitor
GeForce Go 7600
All the latest DX and nvidia drivers... at 1280x1024, graphics Standard.

The game runs fine, but every time a new scene or combat loads, graphics don't show up unless I alt-tab out of OTRSPOD and then Alt-Tab back in.

I also have 32-Bit Vista Home Premium and GeForce Go 7600, and have the same EXACT bug. Alt+tabbing fixes it, but I have to do this every fucking time I'm in combat. Also haven't heard response from customer support.

Concerning saved games and attempting to overwrite them with a new game. I've completed three games (and the game assigns it the "Completed!" status), and decided to overwrite one of them with a new game. I was allowed to save like usual (and it added to my Leaderboard). However when I quit and come back, instead of giving the timestamp it'll still show the new game I overwrote with as "Completed!", and it will not allow any saves or travel.

I found this out after the Shithole incident. I saved before it, came back later (saw "Completed!"), beat the incident then went to save afterwards and it was greyed out. Also after you attempt to load an overwritten "Completed!" travel is not possible, and since you can't save either any kills you get do not go towards your Leaderboard.

I have this exact same problem (for the 360, too). I was going to replay the game to try to get the "Invincible" achievement and figured I would overwrite the one that I didn't get everything for (I have beaten it twice, the first time just playing for fun, and the second to collect all the concept art and stuff). Things were going fine, I was in the "Hobocide" part, then shut it off and took a break. When I came back, it said that I had completed it. I was confused, so I tried loading it, and it worked, but then I couldn't save, exact same problem as Ashendark, too. Anyway, just wondering if there was anyone I could contact about it, or if I just have to start a new save, which would mean I would only have 5 saves.

I'm getting that same "Could not find a compatible display device" error. Sent an e-mail off to HotHead about it, we'll see what they say. I'll give the vital info here as well, just in case it helps the problem get resolved faster...

OpenGL driver version check (Current: 6.14.10.4764, Latest known: 6.14.10.3962):
Latest version of display drivers found
According the database, you are running the latest display drivers for your video card.

I can't put the settings up any higher than "standard" for the graphics in the mac version of the game - and a little section of the drop down bar turns red (I can't see any more of the bar or the menu). It's almost like the only choice is "standard," although that doesn't make sense.

I can't put the settings up any higher than "standard" for the graphics in the mac version of the game - and a little section of the drop down bar turns red (I can't see any more of the bar or the menu). It's almost like the only choice is "standard," although that doesn't make sense.

Under 32-Bit Vista Home Premium, on a Toshiba Satellite P100 with a secondary monitor
GeForce Go 7600
All the latest DX and nvidia drivers... at 1280x1024, graphics Standard.

The game runs fine, but every time a new scene or combat loads, graphics don't show up unless I alt-tab out of OTRSPOD and then Alt-Tab back in.

I also have 32-Bit Vista Home Premium and GeForce Go 7600, and have the same EXACT bug. Alt+tabbing fixes it, but I have to do this every fucking time I'm in combat. Also haven't heard response from customer support.

I got an email back from support about this issue, they said they were looking into it and had released a new build of the game (which I downloaded). The problem is still kicking around, however. Good to know that I'm not the only one experiencing it!

"Always be wary of people who use quotes... I don't know who said that" - Murdoc Nicalls.

I was just getting into Pelican Bay and went to a 2nd pier and fought two fruit-fuckers.

I roll out an orange, and the orange goes behind the fruit-fucker, the fruit fucker tries to run to it and... no dice. Just gets caught in a running animation. Couldn't do shit to get out of it... pressed every button, everyone was frozen waiting for the fruit fucker to make his fucking delicious juice.

Does the XBLA version not auto-save in between each 'area' the way the PC version does? I had a computer malfunction and was able to load up right from the entrance of the area I'd just walked into; it took me a while to even realize that I could actually make a proper save file as opposed to loading up said quick-saves.

Again, not sure if the XBLA version works differently in that regard, but thought I'd bring it up just in case.