Mitchell Humphrey & Co.’s (MH&Co.) second conference of the year is the New Jersey Environmental Health Association (NJEHA) Conference March 5-7, 2017. MH&Co. will be located at Booth #206, presenting stimulating information about how to better your environmental health organization. MH&Co. offers a specialized permitting and code enforcement management system – FastTrackGov®.

FastTrackGov delivers:

Automation of all types of permit applications and renewals

Exceptional citizen service with online, real-time information and notifications

Ability to manage risks through enforcement of regulations and control over the process

Ability to use tablets in the field

A centralized database to all departments

At this conference, you can expect informative and inspirational seminars, featuring expert speakers covering a wide range of environmental and public health topics, an introduction to a multitude of new and existing technologies, products, and services, and networking opportunities with local, state, and national public health professionals.

Nancy Brady, Account Executive at MH&Co., is dedicated to you and your needs. “I’m very excited to be attending the New York Association of Towns Conference. It is truly a great show! I enjoy the networking opportunity and I look forward to learning what has changed for jurisdictions and the new things they are doing. Our solution, FTG, can be easily configured to accommodate pretty much any department within government. I love sharing how our solution can accommodate the evolving challenges of these municipalities. It’s a mutually beneficial learning experience – I hope attendees come away with information that is helpful to them for developing new ways to enhance current processes.”

This year Mitchell Humphrey & Co. (MH&Co.) is celebrating 40 years of providing our clients with the answers to their information technology needs.

In the beginning, Mitch Humphrey had a vision. A vision of providing health care organizations with a way to respond to the rapidly increasing information demands facing their industry. Organizations had been utilizing decades-old systems and it was time for change.

Mitch’s first client was Vanderbilt University Medical Center, and many more would soon follow.

Mitch Humphrey visiting Vanderbilt University Medical Center.

If you ask him the secret to his success, his humble response would be that he was in the right place at the right time, but it is a very well-known fact there is really a lot more to it than that. With his background in public accounting, Mitch focused his efforts on creating a financial management system that was “Designed by Accountants for Accountants.” He rapidly discovered that his philosophy made FMS-80, our first release, a system that was desirable to organizations in a variety of industries. In addition to health care, first clients of MH&Co. consisted of a wide variety of organizations, including manufacturing, governmental, not-for-profit, service, and distribution.

Mitch’s conservative philosophy, in regards to customer service, was very attractive at a time when many organizations were attempting to move from in-house developed solutions. These solutions were tailored to their exact requirements. Finding a replacement was an arduous task. The problem for the organizations was that it was typically quite difficult and expensive to maintain these systems. Mitch saw early on that his software would need to be easily customized to meet specific client requirements – without modifying source code. This is a major benefit of our latest software, FMS III.

Not surprisingly, his first client, Vanderbilt University Medical Center, was exactly in that situation. They found out quickly there was no out-of-the-box solution that met their sophisticated needs. From the start, it was a match made in heaven. Vanderbilt was, in fact, very active in the initial design of the software.

Another fundamental philosophy that Mitch adhered to was to hire and retain outstanding people. For example, our current Senior Vice-President of Technology, Tom Wolpert, was one of the key original architects of the software. MH&Co. has many long-term employees like Tom who contribute to the success of our company. In fact, we have an average tenure of 13 years with over half of our employees having been with us for over 10 years.

There is another crucial element in the success of MH&Co. was Mitch’s business manager, Kathy Humphrey. Kathy handled all of the administrative aspects of the business so Mitch could focus on his entrepreneurial vision. Kathy Humphrey, with her attention to detail and commitment to excellence, provided the foundation upon which we operate today.

It is the words of Steve Forbes that can best describe Mitch and Kathy’s value system – “The real source of wealth and capital in this new era is not material things…it is the human mind, the human spirit, and human imagination, and our faith in the future.” This value system continues to live on at MH&Co. today in how we interact with our employees, our partners, and our clients.

Are you manually creating renewals for license applications, including pet, business, food, liquor, auctioneer, tobacco, etc.? Do you have to print renewals a month in advance just so you can drop them in the mail on time? Tired of spending hundreds of dollars a year on postage for renewals?

Here at Mitchell Humphrey & Co., we realize how much work goes into creating the renewal notification, printing out thousands of letters, stuffing envelopes, and applying postage. It is so time consuming. Then there is the question everyone asks: “Can’t I just pay online?” In our tech savvy world, the answer should be “Yes.”

FastTrackGov offers an online, front-end citizen portal where citizens can easily register for any type of license. FastTrackGov also allows citizens to renew any type of license, pay their fees online, and have renewals routed automatically to their city or county office. You then have the power to approve this renewal, have the renewal automatically logged into your system for future access, and have the renewal certificate generated back to your citizen. How easy is that!

Today’s “Day in the Life of” blog features Bobbi Wernle – Director of Sales and Account Management.

What do you do at Mitchell Humphrey & Co?

I am responsible for the sales team and account management for our clients.

Have you always liked sales?

Yes, I have always had a sales background, but when I came to work for MH&Co., I started out with the consulting group. I have developed into a hybrid using a consultative sales approach, much like the rest of the team at MH&Co.

Tell me about a day in your life.

(laughs) Well, I get up very early (5 o’clock), and I head to work. We have a full day with our sales team. Basically, we are responsible for managing new sales, as well as managing relationships with existing clients…finding needs that people have: new training, new hires, new products, and new areas where clients would like to expand the use of our products. When I get home, I pick up my kids from daycare, we play together, and then we go to power tumbling. When we get back, I make dinner, I give them a bath, and we’re all in bed by 8:30.

What would people never guess you do in your role?

I wear many hats day to day from sales to consulting to support.

I am a cheerleader. I try to always be a positive role model for the team at MH&Co. I also love being able to recommend changes to our products and our company which will make us better.

How would you describe MH&Co.’s company culture?

I would say it’s changing. We started out as an accounting software company offering a product called FMS (Financial Management Systems). We’ve always been a traditional accounting firm where you see someone walk in wearing a suit, etc. The atmosphere is shifting to more like a technology company. We’re becoming more laid back, introducing a casual and fun atmosphere to work in. People come in wearing jeans and tennis shoes; they have a productive work day while being comfortable at the same time!

How do you encourage your team to be the best they can be?

I think really leveraging the qualities that each of us offer by building off of the positives of one another. We all have different strengths and weaknesses. We take those strengths collectively and build on them. While someone might be great in one area, another person will be great in another. We try and leverage everyone’s positives, and reduce the weaknesses.

What is your biggest fear in sales and how do you overcome it?

When I don’t hear back from a client or prospect, I start thinking they aren’t moving forward with whatever we are working on. Of course, most of the time they’re just busy, but I always think “Oh man, they haven’t gotten back to me, so they must not want to move forward.” That’s just not true. They’re busy trying to move forward, and I am always the last one to find out!

What’s your favorite aspect of your job?

Definitely interacting with the client. I really enjoy having those relationships, those conversations. Being in the know of what they’re doing, or how our product is making their life easier.

Do you have any “hidden talents”?

I am a NCAA Athlete from Ole Miss (University of Mississippi). I used to hold the NCAA record for the most pitching saves in fast pitch softball game for Ole Miss. I am not sure if I still do or not (laughs).

Tell us about a book (or show) you’ve recently read that you think we all should know about?

I don’t really have time for any of that. All that is on at my house is Paw Patrol for my kids.

The important role of Environmental Health organizations in protecting the public demands a specialized permitting and inspection solution – FastTrackGov® provides just that. A few benefits you will receive from this Microsoft Dynamics® CRM based Software:

Our highly trained Environmental Health Specialists will be attending the upcoming National Environmental Health Association (NEHA) Conference from June 13 – 14! Stop by booth 301 for an in person demo!