The Office of the Australian Information Commissioner (OAIC) became aware of an allegation about inappropriate access to an individual's telephone records in May 2015. Since then, the OAIC has been in contact with Vodafone to make inquiries about the allegation. The OAIC has also been liaising with the Australian Communications and Media Authority about these allegations, in accordance with the memorandum of understanding between the two agencies.

Websites and mobile apps that target children should limit the amount of personal information that they collect about children, and ensure that adequate protective controls for parents are in place where personal information is collected.