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For billing purposes, we count adults listed in your directory as members. So children never count against your limit - neither do adults who are tracked in Lumen but aren't listed in the directory (e.g. visitors, donors who don't attend your church, etc).

2) Can you give me more details on how you bill for file storage?

Sure! Each plan includes a certain amount of file storage, and if you use more than that amount we'll bill the additional space you used at 50¢/GB/month.
We've tried to include enough space so that hardly anyone needs to pay extra for file storage -
but if you choose to upload large videos, etc, you might reach your limit.

3) Can you import data from my current system?

Depends on your data... if it's exportable to Excel/CSV, we can often import some of your data for you. Not always, though! Contact sales@lumen.co if you have any questions.

4) Is there a limit to how much email I can send through feeds/etc?

Nope! And we do our best to get your email delivered to your members' inboxes - we use SPF, DKIM, unsubscribe links, email whitelists, and other measures to avoid the Spam folder.

5) Is there a contract I need to sign?

Nope, you must agree to abide by our terms of service, but there are no long-term commitments and you can cancel at any time.

6) Is Lumen a full accounting package?

No, Lumen is meant to function as a sub-ledger that complements Quickbooks™ or whatever your main accounting package is.
Lumen handles funds, deposit batches, donation tracking, and end of year tax receipts for members, and then once a month you enter the total
amount for each fund/account into your main accounting system. So your accounting software doesn't have to keep track of each member at your church -
it just knows that for the month of June, for example, there were $6,492.87 worth of donations to the Deacons' Fund deposited into your Wells Fargo checking account - and Lumen knows which members wrote the checks adding up to that amount and whether they're tax deductible.