The Home Rental Company offers peace of mind for tenants in knowing that they are dealing with a company that agrees to meet the Property Ombudsman's 'Code of Practice' and Rent Smart Wales 'Code of Practice' The Home Rental Company also has a customer complaints procedure offering independent redress with The Property Ombudsman.

The Home Rental Company has invested heavily in providing applicants with immediate SMS text and email property alerts informing you the moment new properties come on to the market, sometimes, even before they are listed and uploaded on to the internet. As soon as you register with The Home Rental Company our system seeks out suitable properties and sends the property details.

Some tenants might be surprised to know that their landlord cannot be responsible for insuring their possessions, or that tenants could even be liable for any damage they cause to the landlord's goods.

Click & fix maintenance reporting

The Home Rental Company interactive click & fix system is available for tenants who are living in a property that is managed by The Home Rental Company, tenants can report repairs and maintenance problems, allowing the tenant to log in on their iphone, computer or an ipad, up load photos of the repair, track when a contractor has been allocated a works ordered and the system allows the tenant to give feedback, just like a tracking system when you order online

Council Tax
The tenant will normally be responsible for paying Council Tax, however if the property is a house or flat in multiple occupation (HMO) i.e. each tenant has a separate tenancy, the landlord will be responsible for paying it, although he can include the cost in the rent.

Water and sewerage charges
The tenant will normally be responsible for paying water and sewerage charges if the accommodation is self-contained. The charges may be included in the rent

Other bills
The tenant will normally pay for the utility bills(gas, electricity, LPG- gas, heating oil, telephone etc) You should agree who is responsible for the payment of other bills

Making an offer to rent a property

When making an offer to rent a property you should include, the start date of the tenancy, the rent and include everything you want in the offer. Once the offer to rent the property is made, the landlord may accept or reject your offer, if the landlords accepts your offer to rent the property, you will receive an offer letter confirming the details of your offer, a counter offer or change of the terms of the offer cannot be made once your offer has been accepted by the landlord, unless the landlord agrees to your counter offer.

The property particulars do not constitute or form any part of an offer, contract or tenancy, nor may they regard representations. All interested parties must verify their accuracy. None of the services have been tested.

No person employed in this company has the authority to make or give any representation or warranty in respect of the property. All viewings must be arranged through the Agent.