For online purchases: We are so confident that our diamond experts, and personal attention, will help
you in picking out the very best diamond and engagement ring that we offer a full
money back guarantee. You can order a diamond or engagement ring, and in you leisure,
inspect it RISK FREE! It is our goal to gain your satisfaction and if, for any reason,
you are not 100% satisfied you can return your purchase. We will refund your money
less shipping charges (usually $20-$50 for overnight delivery).

Return Policy

For online purchases: You have 7 days to inspect your diamond or jewelry. If you wish to return it you
must call us as soon as possible. You will receive a return confirmation number
that must be written on the returned package. We will then instruct you as to how
to send back the package insured so you are risk free. Any returned package must
be post marked within 7 days after receipt. Postal records will determine this.
All merchandise must returned in the same condition as received. Altered or tailored
merchandise will not be returned. For jewelry: you must not remove the tag marked
DO NOT REMOVE. Any merchandise returned with this tag removed will be charged a
restocking fee. All merchandise must be returned in unworn or unused condition or
a restocking fee will be applied. For loose diamonds: 48 hour inspection only. We
must have response before, and shipped within 48 hours or loose diamonds are not
returnable.

Special Orders

special orders and merchandise made to order will be on a case by case basis and
may be subject to a restocking fee or may not be subject to return. Money back guarantee
for internet purchases only.

Restocking Fee

ASince all of our rings are custom made to order special designs such as hand engraved
or invisible settings may be subject to a restocking fee if returned. These rings
are specially made to your specific size so the cost of resizing will be charged
to you only if you decide not to keep it. Speak with your sales professional about
your order and possible restocking fee.

Fancy Yellow Diamonds and Rings

Every fancy yellow diamond and ring is unique and extra work is needed to produce
a fine quality ring. Also, these diamonds are very rare so time is limited. It is
because of the extra labor and rarity that returns may be subject to a restocking
fee if returned. However, exchanges within our return period are accepted. Speak
with you diamond professional about the policy on your ring.

We are not responsible for any loss or damage while in your possession. Once received,
and inspected to be in original condition, you will be given a full credit less
shipping expense.

Houston Diamond Outlet.com will make every effort to make this a pleasurable purchase.
We are a second generation jeweler and have years of experience. Our hands on personal
approach has attributed to our success and extremely low return rate. Our main goal
is customer satisfaction, if there is something we can do to make you happy let
us know. If you have any questions or concerns please contact us by phone or e-mail.
We will get back to you any way you wish.

Since we manufacture all our own diamond engagement rings we offer the largest selection and best prices! We can customize your ring to create your custom dream design. You choose three stone, platinum, antique or vintage design. Let us create your ring or custom settings at a price you only dreamed of!