Return on Investment:

Managed service vs. self-service

Healthcare Industry:

The impact of online reputation management

A national network of healthcare providers contracted Reputation.com to provide HIPAA­compliant review management infrastructure for over 400 locations. Within 6 months, Reputation.com had boosted the number of positive reviews by 438%.

Healthcare Industry:

Online review management in the healthcare space

For one Fortune 500 health care provider, it had become clear that online feedback from negative patient reviews was having a big offline impact on its hundreds of care centers. The company contacted Reputation.com to develop a comprehensive plan to improve its online reputation.

Healthcare Industry:

Case Study: Arkansas Surgical Hospital

In today’s digital world, patients use online reviews and star ratings to find the right surgeon and make informed decisions about their healthcare. Arkansas Surgical Hospital wanted to connect potential patients to excellent orthopedic surgeons and neurosurgeons at their facility. They knew online reviews played an important role in the patient’s decision process. However, they weren’t sure how they could manage the whole online reputation space. Arkansas Surgical Hospital selected Reputation.com because the company offers an automated and HIPAA-compliant solution to generate patient reviews. Once they started using Reputation.com, Arkansas Surgical Hospital quickly grew the number of positive reviews on all the major, relevant review sites.

Healthcare Industry:

Annandale Smiles Dental saw 40% growth in patients over one year with Reputation.com

After looking at many different online reputation management vendors, Annandale Smiles Dental selected Reputation.com because it offered an all-in-one platform solution. Once they started using Reputation.com, Annandale Smiles Dental was quickly able to grow the number of positive reviews on the sites that matter via an automated, easy-to-use process to solicit reviews from patients.

Automotive Industry:

The impact of reputation management

An automotive retailer with a national presence contracted Reputation.com to improve its online reputation. In a six­week pilot, the dealerships we managed saw a 500% increase in positive reviews and a 60% decrease in negative reviews.

Automotive Industry:

Reputation.com vs. the competition

After one year with Reputation.com, we compared dealerships at a major US retailer, some who were working with Reputation.com and others who were working with two other vendors. Dealerships with Reputation.com exceeded the other dealerships in all metrics.

Automotive Industry:

Serra Toyota Scion Turbocharged Its Review Volume With Reputation.com

See how Serra Toyota Scion, an automobile dealership based in Farmington Hills, MI leveraged Reputation.com's integrated solution to boost their online presence and turn their happy customers into loyal brand advocates.

Automotive Industry:

When Lakeland Automall consulted Reputation.com, they were in the middle of a reputation crisis. Over the span of one year, we helped the dealership turn its happy customers into loyal advocates, propelling Lakeland Automall’s online reputation to the next level, boosting local search visibility, increasing online referrals, and breaking regional sales records.

Car Rental Industry:

The impact of reputation management

An international car rental brand asked us to improve the online reputation of its locations. Over three months, we compared a pilot group with a control group. The pilot group saw a significant improvement in all metrics, while the control group flatlined.

Retail:

When Beth Mayo, Director of Marketing at Tanger Factory Outlet Centers consulted Reputation.com, she was looking for an efficient and scalable platform that would help gather feedback from customers and improve their online presence. Find out how Tanger Outlets tripled their review volume and increased their Reputation Score by 54% leveraging our solution.

Property Management Industry:

The impact of reputation management

We compared two Reputation.com clients in the property management industry, both with multiple facilities across the US. By analyzing their reviews, we were able to determine the issues that are most important to their customers and to renters in general.

Real Estate Industry:

Online reviews in the real estate industry

a 30-year veteran of the San Diego real estate industry contacted Reputation.com to develop a comprehensive plan to improve its online reputation and further increase the number of positive customer reviews.