Hotel Best Rate Guarantee

On a recent road trip to Las Vegas I hit the jackpot twice without even gambling. I received one free night on a $125 rate at Holiday Inn Express on the way to Vegas and a $149 Marriott Courtyard room was adjusted to $71 for a hotel on the drive home. Best Rate Guarantee (BRG)…

FlyerTalk has a 56-page thread on Hilton’s Best Rate Guarantee with over 800 posts covering 7.5 years since 2003. Over 80 posts from the past 12 months indicate there have only been a couple of posted successful Best Rate Guarantee claims approved by Hilton Worldwide and even these often required escalating the claim to Hilton…

“Under the new program, customers who find their prepaid hotel room available for a lower price on any site, including Orbitz, can receive a refund for the difference and a $50 discount on a future hotel or vacation package booking. Plus, Orbitz now allows customers to submit a claim right up to the time of…

Hotel Best Rate Guarantee Claims In a recent Loyalty Traveler post I titled “Why Kayak is Not Your Best Friend for Hotel Rates” I showed a lower rate found on Kayak.com than appeared on the Marriott site for the Renaissance Eden Roc Hotel in South Beach Miami. GTAHotels.com was the online travel agency with the…