Challenge

We replaced this roof. The dust from the ridge vent and the granules got into the attic of the home. They have an ill child who cannot handle the dirty air. The customer called me and explained the situation.

Solution

We don't normally run into this type of problem. I do explain to the customers that there will be some debris that falls into the attic from roof replacement. She explained that her child was ill and that she had concerns. I offered to come down to her home and vacuum the attic and the pull down stairs. She kept the pull down closed tight while I took care to prevent dust getting in to the home. She really appreciated the good customer service!