3 Introduction The purpose of this document is to inform Zayo Managed Services users on how use the Linksys SPA942 Phone with their Hosted PBX Service. Each feature available with the Professional Seat will be described along with instructions on how to use the feature. Some users may not have all of the functionality described in this document. Seat type purchased determines which features are available. The Linksys SPA942 IP Phone Web Portal The Zayo Managed Services Web Portal is a robust online tool used to configure calling features such as selective call forward and find-me/follow-me. While many features can be activated using the phone, you may want to explore the Web Portal to fully enjoy all of the powerful call management tools available. Please see your company s Administrator for access to the Web Portal. Zayo Managed Services Linksys SPA942 User Guide Page 3 of 14

4 Telephony Toolbar The Telephony Toolbar is a software application for Microsoft Outlook, Microsoft Internet Explorer, or Mozilla Firefox and can be used to configure calling features such as do-not-disturb and call forward, and can also be used for a wide variety of click to call features. The Telephony Toolbar complements the Web Portal and allows users easy access to often used calling features. Please see your company s Administrator for more information on the Telephony Toolbar. Document Format Below is an example of how each feature will be presented and examined in this document. FEATURE NAME AND DESCRIPTION STEP BY STEP INSTRUCTIONS FOR USING THE FEATURE STEP BY STEP INSTRUCTIONS FOR EXTENDED FEATURE FUNCTIONALITY Zayo Managed Services Linksys SPA942 User Guide Page 4 of 14

5 Feature Functionality Account Codes - Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned.. 2. Dial the NUMBER of the party you wish to call. 3. An IVR will instruct you to enter your Account Code. 4. Once your code is entered the call will connect. Account Codes - Unverified Allows a user to enter a unique number to identify to which account an outbound call should be assigned.. 2. Press * An IVR will instruct you to enter your Account Code. You will hear a stutter dial tone then a normal dial tone. 4. Dial the NUMBER of the party you wish to call. Ad-Hoc 3-Way Conference Calling Allow a user to make a three-way conference call. 1. During an active call, press the CONF soft key. This will place the current caller on hold and provide dial tone. 2. Dial the NUMBER of the party you wish to add. 3. When the party answers, press the CONF soft key to add this party to the existing call. Extended Functionality Hang Up and Leave the Two Remote Parties Joined 1. To leave a 3-way conference call, but leave the two remote parities joined, press the JOIN soft key. 2. This leaves the two remote parties joined together while hanging up your phone. Zayo Managed Services Linksys SPA942 User Guide Page 5 of 14

6 Call Forward Always Allow a user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by using the soft keys, or by dialing a feature code. NOTE: The user must use the same method to turn the function off that they used to turn the function on. Otherwise, the system will not recognize the off command. Activate: Using the Soft Keys 1. Press the CFWD soft key. 2. Enter the forwarding NUMBER with the KEYPAD. 3. A stutter tone will sound indicating the forwarding number has been programmed. 4. CALLS FORWARDED message and -CFWD soft key appear on the screen as reminders that call forward always has been activated. Call Forwarding will only forward incoming calls for the primary telephone number on the phone. If there are other telephone numbers in addition to the primary number on the phone, using the CFWD soft key will cause incoming calls to the primary to be forwarded; however, incoming calls for other the other telephone numbers will continue to ring on the phone. Deactivate: Using the Soft Keys 1. Press the CFWD soft key. 2. The CALLS FORWARDED message on the screen will go away and the CFWD soft key appears. Activate: Code 2. Press *72 3. Follow the IVR instructions. When enabling call forwarding using the * feature code, incoming calls are forwarded on the Zayo system instead of being sent to your phone. There will be no indication on your phone that call forwarding has been enabled. You will need to remember that call forwarding was enabled and will need to be disabled. You can disable call forwarding by dialing a * feature code or using the Telephony Toolbar or logging into the Web portal. Deactivate: Code 2. Press *73 Zayo Managed Services Linksys SPA942 User Guide Page 6 of 14

7 Call Forward Busy Enable a user to redirect calls to another destination when the user s line is busy. Normally, a call would be directed to a user s voic . Activate: 2. Press *90 3. Follow the IVR instructions. Deactivate 2. Press *91 Call Forward No Answer Enable a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings. Normally, a call would be directed to a user s voic . Activate: Code 2. Press *92 3. Follow the IVR instructions. Deactivate: Code 2. Press *93 Call Park Enables a user to place a call on hold and allow a user to pick up the call at another phone. 1. During an active call, press the HOLD button. This will place the caller on hold. 2. Dial * Follow the IVR instructions. Zayo Managed Services Linksys SPA942 User Guide Page 7 of 14

8 Call Park Retrieve This feature enables a user to pickup a call that has been placed on hold using the Call Park feature. 2. Press * Follow the IVR instructions. Call Pickup This feature enables a user to pickup a call that is coming in on another user s line. The other user s line must be in the same pickup group with the user activating the feature. Pickup groups are pre-configured by the System Administrator. 2. Press *98. Directed Call Pickup This feature enables a user to pickup a call that is coming in on another user s line without being specifically assigned to a common group. The other user s line must also have the Directed Call Pickup feature assigned to it. 2. Press *97 plus the extension that you wish to pickup. Call Return Allows a user to call back the last number that called their line, regardless of whether or not the phone was answered. 2. Press *69. Zayo Managed Services Linksys SPA942 User Guide Page 8 of 14

9 Extended Functionality Last Call Return Soft Key 1. Press the LCR soft key, if displayed. Using the Call Directory 1. Press the SETUP button. 2. Select CALL HISTORY menu option. 3. Select ANSWERED CALLS or MISSED CALLS menu option. 4. Highlight phone number and press the DIAL soft key. Call Transfer Blind Allow incoming calls to be transferred to another line without consultation with the receiving party. 1. During the call, press the RIGHT NAVIGATION key then press the BXFER soft key. 2. Enter the transfer NUMBER and then press the DIAL soft key. Call Transfer Consult Allow incoming calls to be transferred to another line with consultation with the receiving party. 1. During the call, press the XFER soft key. This will place the caller on hold and provide dial tone. 2. Enter the transfer NUMBER with the KEYPAD. 3. When the second party picks up you may consult with them. 4. Press the XFER soft key to transfer the call. 5. Press the FLASH HOOK key to return to the first caller without transferring the call. Call Transfer To Voic Allow incoming calls to be transferred to any user s voic . 1. During the call, press the HOLD button. This will place the caller on hold. 2. Dial *55 3. Follow the IVR instructions. Press the # key to send the caller to your own voic box. To send the caller to another voic box, enter the desired extension followed by the # key. Zayo Managed Services Linksys SPA942 User Guide Page 9 of 14

10 Call Waiting This feature enables a user to answer a call when engaged in another call. When a second call is received while a user is engaged in a call, the user is informed via a call waiting tone. Retrieving the Second Call 1. When another call rings in, a waiting tone will sound and the caller information will appear on screen. 2. Press the blinking green LINE key to answer the call. The party you were previously speaking with will be put on-hold. Getting Back to the First Call 1. Press the flashing red LINE key that has the caller on hold. 2. This places the other call on hold. Cancel Call Waiting Per Call Allow users to turn off call waiting on a call-by-call basis.. 2. Press *70. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call. Caller ID Blocking Per Call Allow users to block their caller ID on a call-by-call basis.. 2. Press *67. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call. Caller ID Delivery Per Call Allow users to deliver their caller ID on a call-by-call basis when they have turned on the Caller ID Blocking feature within the Web Portal. Zayo Managed Services Linksys SPA942 User Guide Page 10 of 14

11 . 2. Press *65. You will hear a stutter dial tone then a normal dial tone. 3. Dial the NUMBER of the party you wish to call. Dialing Allow a user to make a call. Placing a Call 1. Pick up HANDSET, press the LINE KEY, or press the SPEAKERPHONE KEY. 2. Enter the number you wish to call. Extended Functionality Predialing a Number 1. Without taking the phone off-hook, dial the NUMBER you wish to call using the KEYPAD. 2. Press the DIAL soft key. Do Not Disturb Allow users to set their station as unavailable so that incoming calls are given a busy treatment. Depending on how the user has set up their busy treatment, the callers will be directed to voic or forwarded to another line. NOTE: The user must use the same method to turn the function off that they used to turn the function on. Otherwise, the system will not recognize the off command. Activate: Using the Phone s Keys 1. Press the DND soft key. 2. Do Not Disturb message will appear on the screen. If the phone number is shared on another phone, enabling Do Not Disturb on the phone will simply turn on silent ring and does not make it busy. Calls may still be answered on any phone sharing the phone number. The Do Not Disturb button will place all line appearances into Do Not Disturb. Deactivate: Using the Phone s Keys 1. Press the -DND soft key. Zayo Managed Services Linksys SPA942 User Guide Page 11 of 14

12 2. The Do Not Disturb message will be removed from the screen. Activate: Code 2. Press *78 Deactivate: Code 2. Press *79 Hold Allows user to place a call on hold and retrieve it. Activate 1. Press the HOLD button. Deactivate 1. Press the flashing red LINE key. If the phone number is shared on another phone, you can put a call on-hold and take the call off-hold at the other phone that is sharing the phone number. Last Number Redial Allow the user to redial the last number dialed with a feature code or a button. 1. Press the REDIAL soft key. 2. Select number to redial from the Redial List. 3. Press the DIAL soft key. Extended Functionality 2. Press *66. Zayo Managed Services Linksys SPA942 User Guide Page 12 of 14

13 Push-to-Talk Provides intercom-like functionality. This feature allows a user to dial another station where the system will request the destination station to automatically answer. For this feature to work (called station automatically answers via the speakerphone), the called station must support an enhanced calling protocol. The calling station must also be in the called party s Push-to-Talk allowed access list. Activate: Code 1. Pick up HANDSET or press the SPEAKERPHONE KEY. 2. Dial *50. You will hear a stuttered dial tone then a normal dial tone. 3. Dial the extension of the phone you want to intercom. Speed Dial 100 Allow a user to use a feature code and 2 digits to complete a call. Configure. 2. Press *75. You will hear a stuttered dial tone then a normal dial tone. 3. Using the KEYPAD Enter the Speed Dial 100 Code plus the NUMBER you want to associate with it and then press the # key. 4. The IVR will notify you whether or not the programming was successful. Use. 2. Press # 3. Press the Speed Dial 100 Codes Speed Dial 8 Allow a user to hit only one button to complete a call. Configure. 2. Press *74. You will hear a stuttered dial tone then a normal dial tone. Zayo Managed Services Linksys SPA942 User Guide Page 13 of 14

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