Safer giving

Complaints

If you’re unhappy with an organisation’s fundraising, you should firstly contact them directly to complain. Once you’ve spoken to them, if you’re still unhappy, you should send your complaint to us.

Direct marketing

Our Fundraising Preference Service is a free and effective way of managing the communications you receive from fundraisers. You can use it online or by calling 0300 3033517.

Other available services to suppress unsolicited communications:

Telephone Preference Service (TPS) – a free service which enables you to join the official register to opt out of unsolicited sales and marketing calls. Visit the website (www.tpsonline.org.uk) or call 0345 070 0707

Mail Preference Service (MPS) – a free service to enable members of the public to have their names and home addresses removed from lists used by the industry. Visit the website (www.mpsonline.org.uk) or call 0207 291 3310

Royal Mail’s Door-to-Door Opt-Out – a free service that will stop unsolicited, unaddressed mail delivered by the postman. Use the online form here or call 0345 266 0858 to request.

BT Call Protect service – a free service for all BT customers to combat nuisance calls. Visit the website or dial 0800 328 1572 from your home phone and follow the instructions.