Cisco Voicemail

If you wish to change the Number of Rings/Duration of call before it goes to voicemail, please log a ticket to the ITS Service Desk through our Self Service Portal, contact us on (07)838 4008 or email help@waikato.ac.nz

Cisco Access Numbers

Internal Access Number

use the envelope button on your phone

External Access Number

press when system answers

Mailbox Number

Your extension number

Initial Password

Express Messaging

Initial Setup

To ensure your mailbox is set up correctly, work through the following. Your initial password/PIN is and you will be prompted to change it the first time you log in.

When you first access your mailbox, you are placed at the Main Menu, where you are told how many new and saved messages you have.

Forward Your Message

When You press or from the Main Menu to listen to your messages you will be sent to the Message Menu

When you press from the Message Menu:

Forward your message without a comment

After listening to the message

press

Enter the mailbox number

Press

Repeat for each additional number to which you want to forward the message

Press to end the list

To Add a Comment

Press

Record Comment

Enter the mailbox number

Press to send the message

Hang up

Logging On to Voicemail

Logging On FromYour Own Phone

Press the Envelope button

Enter your password/PIN

Press to listen to your message

Press to Delete the message

Logging On FromSomeone Else's Office Phone

Dial the internal access number

Press

Enter your mailbox number

Enter your password/PIN

Press to listen to your message

Press to Delete the message

Logging On FromOutside the University

Dial the external access number () -

Press

Enter your mailbox number

Enter your password/PIN

Press to listen to your message

Press to Delete the message

FAQs

Q. How long is a voicemail message kept in your Deleted folder once you have deleted it?A. It will stay there for 14 days unless you have manually deleted it from the Deleted Items folder.

Q. How long will a message stay in your Inbox?A. It will stay there for 14 days after which it will move to your Deleted Items folder where it will stay for a further 14 days. You can manually delete it and it will move to your Deleted Items folder where the above will apply.

Log Your Own Ticket

The University has provided a Self Service tool through which you can log your own tickets (jobs). You can also search for a previously logged ticket to check it's status. For urgent jobs you can phone the ITS Service Desk: ext 4008 (838 4008) for support.

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