Synapse Developer Hub

Welcome to the Synapse Developer Hub. Here you will find comprehensive guides and documentation to help you start working with the Synapse API as quickly as possible. If you need any assistance, we are always here to help!

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Negative Balance Reconciliation

We reconcile negative balances when accounts have been negative for 30 days with no successful activity. These reconciliations occur throughout the month, and funds will be debited from your reserve account to reconcile these balances. After an account has been reconciled, the user will be locked.

For example:If a user has a negative balance of -$500 and they pay +$400 toward that negative balance before the 30 day period is up, we will reset the 30 day countdown. If another 30 days passes and there is no successful activity, we will reconcile the remaining negative balance of -$100 from your reserve funds.

We recommend setting up webhooks to monitor your reserve account balance. This will help you automatically fund your reserve when it falls below your required minimum balance.

Please Note:We reconcile high risk negative balances more frequently than every 30 days. This includes negative balances greater than $2000.