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Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

If the showers aren’t working, you should contact a member of staff to let them know. They should take reasonable steps to address the problem.

If the showers have been out of order for an unreasonable length of time, you may be within your rights to leave your contract with the gym.

If you feel your complaints have not been properly addressed, you should start a case via Resolver.

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Helping you with Not working

Resolver covers the issue Not Working for 92 companies and organisations: