Olive Tree Rewards Program FAQ

Updated: December 17, 2015 18:16

What is the Olive Tree Rewards Program?

The Olive Tree Rewards Program is everything you love about Olive Tree, only better. You can earn rewards points for purchases you make on OliveTree.com and redeem rewards points for rewards dollars that can be used towards more purchases on OliveTree.com.

You will earn 10 rewards points for every $1 you spend on OliveTree.com. Once you earn 500 points, you can convert them to rewards dollars that can be applied towards purchases on our website.

How do I sign up to receive Rewards Points?

To enroll in the program and begin accumulating rewards points, visit www.OliveTree.com/rewards. Follow the prompts to log into your Olive Tree account or to create an account if you don't yet have one.

The enrollment process will then ask you to provide your birthday and to check boxes for the resources that most interest you. You will also need to verify that you are a U.S. resident and agree to the Terms and Conditions.

How do I earn Rewards Points?

You can earn rewards points by making qualifying purchases on OliveTree.com when you're signed into your Olive Tree account. You will not earn rewards points when you make in-app purchases within your Olive Tree apps on your mobile devices, including smartphones, tablets, and computers.

You will receive ten (10) rewards points for each dollar ($1) you spend on qualifying purchases made on OliveTree.com. Points are earned on the dollar amount of qualifying purchases after all applicable discounts, offers, coupons and rewards dollars are applied and before tax is calculated. The amount of points awarded for qualifying purchases will be the dollar amount rounded up to the nearest one hundred (ex. $5.75 = 60 points).

Points will post to your program account approximately 24 hours following the purchase date, subject to processing time frames and/or website maintenance.

For every 500 points you earn in the program, you will be eligible to receive $5 in rewards dollars. Once points are converted to rewards dollars, your points balance will be reduced by the number of points used to obtain the rewards dollars.

To redeem your rewards points for rewards dollars, sign into your account at OliveTree.com by clicking 'Account' in the upper right corner. Click 'Redeem Points for Dollars'. If you have over 500 points, a drop-down menu will appear. Choose the number of points you would like to redeem from the list. Points must be redeemed in 500 point intervals. Once you confirm the amount you would like to redeem, points will be deducted from your total points available and rewards dollars will be added.

You will receive ten (10) rewards points for each dollar ($1) you spend on qualifying purchases made on OliveTree.com. Points can then be redeemed for rewards dollars in 500-point increments. Once your points have been converted to rewards dollars, the dollars can be applied to most purchases during check out.

Can I receive Rewards Points for previous purchases?

Purchases made before enrolling in the program will not qualify for rewards points. Only purchases made on OliveTree.com after enrolling in the program will apply towards your rewards point total.

Will I receive points for in-app purchases?

You will not earn rewards points when you make in-app purchases within your Olive Tree apps on your mobile devices, including smartphones, tablets, and computers. Points can only be earned from purchases at OliveTree.com.

Will I be able to use or earn points for gift purchases?

The purchase of gift cards do not qualify for the rewards program. When placing a gift card order, rewards dollars cannot be applied to the purchase and points will not be earned. However, the purchase of products using a gift card balance will qualify towards points if the recipient of the card is a rewards member.

Gifts of resources using the 'Give as Gift' button on the OliveTree.com product page do qualify for rewards points. You will also be able to use rewards dollars towards the purchase.

Are points transferable?

No, your points and your account under the rewards program are personal to you and may not be sold, transferred, assigned to, or shared with family, friends or others.

Who is eligible to participate in this program?

The program is open to individual U.S. residents (excluding Guam, Puerto Rico, U.S. Virgin Islands and territories), who are at least 13 years of age and can provide and maintain a valid email address.

What happens to my rewards points if I return a product?

If an item is returned, points will be deducted from your program account equal to the amount of points earned for that purchase. If rewards dollars were used to purchase a product that is returned, the rewards dollars will be credited back to your account.