I signed up for Vonage online on August 16th. On August 17th, they started billing me for long distance calls... but they are not carrying the calls, my old/current carrier is still carrying the calls and charging me. In fact, Vonage hasn't even sent me the phone adapter, so I can't even use Vonage yet.

I think the "problem" is that the person that I am calling (long distance) is also a Vonage customer.

Is this a common problem? How hard is it to get Vonage to credit back my minutes?

I signed up for Vonage online on August 16th. On August 17th, they started billing me for long distance calls... but they are not carrying the calls, my old/current carrier is still carrying the calls and charging me. In fact, Vonage hasn't even sent me the phone adapter, so I can't even use Vonage yet.

I think the "problem" is that the person that I am calling (long distance) is also a Vonage customer.

Is this a common problem? How hard is it to get Vonage to credit back my minutes?

Dan

Look again at those calls. They are most likely inbound calls going to your voicemail (Vonage does a test call prior to shipping).

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