The Fundamentals of Finance & Insurance

Course Overview:

Fundamentals of F&I is the perfect starter course for anybody new to the F&I industry. Learn how to develop a financial sales plan, paying careful attention to the key differences between features, advantages and benefits and how they impact the customer. Get a general overview of the industry, familiarising yourself with the 14 different sectors and common terms and phrases you’ll encounter in day-to-day practice.

Main Topics:

The 14 sectors of the F&I industry.
Understanding common terms and phrases .
Why you need a sales plan .
The difference between a feature, an advantage and a benefit and what this means to the customer.