Business Representative

Geeks in Phoenix

Reviews and Ratings

Poor service

by Sharon from Phoenix Az on Feb 16, 2015

I would not recommend this business

Came to the house

Poor customer service and lack of concern regarding the needs of their customers. Inadequate skill

I called them in the morning and we schedule a time between 1-1:30 pm he did not arrive until after 2 pm. He again told me of the $65 charge after which he worked on my computer about 10-15 minutes ran a program which he said was free and that after completion of this program my internet would be up and working. He did not wait the extra 10-15 minutes he just left and asked for the fee of $65. After the 10-15 minutes were up a pop up came on the screen the same pop up that had prevented usage of the Internet and the computer before the $65 charge. He called and I told him regarding the same issue he than told me that if I paid an additional $149 he could fix the problem. DO NOT PATRONIZE this company he became angry on the phone and did not once say he would try to fix the problem unless an additional $149 was paid. The person who came to my place was the owner of the company so this is as good as it gets!