Request a Refund

Refund Policy

A full refund will be issued for requests received at least two business days prior to the first class date. Subsequently, a 50% refund will be issued for requests received before the second class date. No refunds thereafter.

Class transfers follow the same guidelines.

A full refund will be issued for cancellations made by the parks and recreation department.

A full refund will be issued for requests received at least one week prior to the camp start date. Subsequently, a 50% refund will be issued for requests received by noon on the Friday before camp starts. No refunds thereafter.

Camp transfers follow the same guidelines.

A full refund will be issued for cancellations made by the parks and recreation department.

A full refund will be issued for requests received at least two weeks prior to the scheduled activity date. No refunds thereafter.

Adventure Activity transfers follow the same guidelines.

A full refund will be issued for cancellations made by the parks and recreation department.

A full refund will be issued for requests received within one week of purchase. No refunds thereafter.

Pass changes follow the same guidelines.

No refund will be issued except under special circumstances as approved by the department.

A full refund will be issued for cancellations made by the parks and recreation department.

For community buildings, pavilions and recreation center facilities, a full refund will be issued for requests received at least two business days prior to the rental date (unless the rental fee is $300 or more in which a $100 non-refundable fee will apply). No refunds thereafter. For all other rental types, please check the rental agreement.

Reservation changes follow the same guidelines.

A full refund will be issued for cancellations made by the parks and recreation department.

Reservation cancellations made 48 hours or more prior to the check-in time will receive a refund minus a $ 10.00 service fee per site. No refunds will be processed for cancellations made within 48 hours of the check-in time. Each time a modification is made to an existing reservation a $10 service fee per site will be assessed.

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Our Mission

The mission of Forsyth County Parks and Recreation is to enhance the quality of life for all citizens of Forsyth County by providing passive and active recreational, educational and cultural programming services and to provide parks and recreational facilities that are safe, accessible and aesthetically pleasing to the entire community.