Personal Data Protection Policy

General Information

Best World Lifestyle and its affiliates (collectively, "BWL", "we", "us" or "our") respects the rights you have under the relevant personal data protection laws and regulations. Our personal data protection policy applies to all countries where we do our businesses, unless otherwise specified. BWL collects, uses and discloses your personal data for the purposes as notified to you in this policy or as permitted by law and regulations. We hope by informing you our policy, you will continue to have the peace of mind being our valued customers and business partners.

By visiting our website and/or using our services as registered member (including but not limited to via our website and/or mobile application), you agree and consent to the collection, use and disclosure of your personal data as described in this policy. This policy does not supersede or replace any consents which you may have provided to us previously. We reserve the right to change or update this policy from time to time, and any changes to this policy will become effective when we post the revised policy on our website and/or mobile application. You can check the effective date posted at the bottom of this policy. We encourage you to read this policy whenever you visit our website or use our mobile application to ensure that you keep up-to-date with any changes.

Collection of Personal Data

We collect personal data from you

when you register as a member with us through an application form, whether paper or electronic form;

when you login and use any of our services on our website & mobile application;

when you carry out transactions at our retail outlets/lifestyle centres or on our website & mobile application;

when you interact with us via phone calls, SMS, messaging apps, face-to-face meetings, social media platforms and emails;

when you are contacted by, and respond to, our marketing representatives and customer service officers;

during CCTV recordings when you visit our retail outlets/lifestyle centres;

during photo or video taking at events; or

when you submit your personal data to us for any other reasons.

The types of personal data you may provide to us include: Name, Identification Number, Contact Information (such as phone number, email or address), Date of Birth, Spousal Information, Gender and Payment Information (eg. bank account number). Note that bank account number is necessary only for members who opt to be paid commission by BWL through bank transfer into their bank accounts. Other personal data that we may collect from you includes your shopping behaviours, transaction history, CCTV footages, photographs, videos etc.

If you provide personal data relating to a third party (eg. Information of your spouse) to us, you represent that you have obtained the consent of the third party to provide us with their personal data for the respective purposes mentioned in this policy.

You should ensure that all personal data submitted to us is accurate and complete.

Purpose for Collection, Use and Disclosure of Personal Data

We collect, use and disclose your personal data for the following purposes:

to process your membership registration;

to process your transactions and order shipment;

to calculate your commissions, rebates, bonuses and qualifications;

to communicate with you about our products, services and promotions;

to improve the relevant websites, products and services provided to you;

to respond to your feedback or complaints;

to carry out business analytics to improve the delivery of quality products and services;

where necessary, for any investigation or proceedings; or

to comply with applicable laws and regulations.

We may disclose your personal data to our third parties (within and outside your country of residence) for the above stated purposes. Your personal data (ie. member code, name and rank) is also provided to your sponsor or downlines for the purpose to support your business.

Use of Cookies

We use cookies on our website and/or mobile application to facilitate your access and use of our services. By browsing or using our website and/or mobile application, you consent to our use of cookies to collect information on your online usage data and improve your online experience when browsing or transacting using our website and/or mobile application. If you turn cookies off, some of our services will not function and transactions may not be completed.

Retention of Personal Data

BWL stores your personal data for as long as you remain as our member. Your personal data will be removed from our system 10 years after you explicitly express your intention in writing to terminate from our membership programme or after your membership is terminated due to any other reasons. If your membership has been inactive for 10 years, your personal data will be removed from our system immediately.

We do not store your credit card information. The credit card information you provide while transacting with us is solely used for effecting payment from you to us; which may involve third-party financial institutions, who implement industry-standard security mechanism.

Protection of Personal Data

Among several other security control measures, BWL implements the following industry best-practices to ensure your personal data with us are safe:

Firewall to protect the systems against the unauthorised access from the Internet.

Secure Socket Layer (SSL) encryption to secure your data during its transmission over the Internet.

Where applicable, advanced antivirus solutions are actively monitoring and protecting BWL systems from the work of malicious software and attacks.

Contacting Us – Withdrawal of Consent, Access and Correction of Personal Data

You may withdraw your consent for the collection, use and/or disclosure of your personal data by sending an email to our Data Protection Officer at the email address below or approach our Customer Service Officer at our retail outlets/lifestyle centres. However, we may not be able to continue providing the services to you if consent is withdrawn and we may need to terminate your existing membership with us.

If you would like to withdraw or change your consent to receive marketing and promotion information from us, you can either approach our Customer Service Officer at our retail outlets/lifestyle centres or do so via EXS on our website or mobile application.

You may access your personal data (eg. membership information, group performance information such as product sales and bonus/commission history) and correct your contact information only via EXS on our website or mobile application. If you would like to request to access/correct other personal data, or if you have any feedback/complaint concerning our Personal Data Protection Policy, you may approach our Customer Service Officer at our retail outlets/lifestyle centres or contact our Data Protection Officer at the email address below.

To assist us in dealing with your request, please provide us with your full name and member code.