How Bots Are Going to Work to Increase Efficiency

Order from Anywhere with a Bot

Staples is using IBM’s Watson Conversation to bring the on-demand world to customers, allowing them to order anytime, anywhere, from any device they prefer. Thanks to the Watson bot, Staples offers a seamless ordering interface, whether it’s via the Easy Button, through the app, over Facebook Messenger or with a Slackbot. This interface streamlines the shopping experience, allowing for easier supply reorders, tracking shipments, or getting answers for customer service needs.

Bots are moving into the workplace. In fact, you may have interacted with one today. Citing a study by Oracle, Business Insider reported that 80 percent of decision makers surveyed reported that they are already using or plan to use chatbots by the year 2020. Also, in an IT Business Edge post, Don Tennant wrote: "Within the next decade, the customer experience in obtaining goods and services will be dramatically altered by the emergence of bots that communicate with each other, leaving nothing for us humans to do in the process other than letting our personal bots know what it is we want."