Security device installation guides

Self-installation instructions for security devices

In this article

Getting Started

Welcome to TELUS SmartHome Security! Your self-install box contains all the components of your new system, and the installation wizard will take you through the set up of each of your devices. This page contains key troubleshooting steps for each device in case you get into difficulty.

You will see an insert when you open the box containing your new security panel and equipment to install. This will guide you to visit telus.com/securitysetup to activate your account, enter the IMEI number on the panel and download the TELUS SmartHome app.

You can find the IMEI number on the back of the panel.

When you login to the app for the first time, you will be guided through the installation step-by-step.

Control Panel

Installation Guide

Before powering up the control panel, you should follow the instructions included inside the box and initiate step-by-step guidance for installation in the TELUS SmartHome app.

Once you have reached the step to set-up the control panel, you will be shown how to:

Power up the panel

Connect to your Wi-Fi network using the panel

Conduct a system check using the panel

Please note that you will need the following in addition to the included equipment:

Broadband internet connection with Wi-Fi router

Wi-Fi network name and password

Master code (which you will have selected in the SmartHome app during an earlier step)

Troubleshooting: power up your control panel

Let’s start by connecting your power.

Now let’s put on your cover and attach the table stand.

Plug in your control panel, power it on.

Placement of the Control Panel

The location of the control panel is an important decision because the rest of the system will be designed and tested to work with the control panel in that location. Movement of the control panel after installation should be kept to a minimum.

You should pick a location:

That is convenient - usually near the main entrance to your home

With proximity to a power outlet

Within range of Wi-Fi

If you have already installed the control panel and you are experiencing connectivity issues, you should consider whether the control panel has been moved from its original location at installation and try relocating back to this position.

Door/Window Sensor

Installation Guide

Adding the Door/Window Sensor

If this is not a new installation and you are adding equipment to your existing system, contact customer support at 1-855-255-8828.

If this is a new installation, you should follow the instructions included inside the box containing your equipment to initiate step-by-step guidance for installation in the TELUS SmartHome app.

Once you have reached the step to add a door / window sensor, you will be shown how to:

Add / pair the sensor with your panel

Mount and install the sensor

Please note that you will need the following in addition to the included equipment:

4mm flat screwdriver

Once all of your devices have been added and installed, you will be shown how to test and confirm that each sensor is working as expected and sending signals to the Central Monitoring Station, so TELUS can respond to alarm events.

Troubleshooting: Adding your sensor

If you are trying to add / pair your sensor with the system for a second or third time, you will need to perform an extra step before you begin: Remove the cover of the device. Press and hold the round button in the middle of the circuit board for approximately 10 seconds until the LED starts flashing red.

This will reset the device and you will be ready to re-use it.

Troubleshooting: Locating your sensor

When choosing the location for your door / window sensor, you should consider:

Metallic frame or door can cause interference between the sensor and the panel.

Troubleshooting: Mounting the device with adhesives

Peel the release liners off the two strips of double-sided adhesive tape and attach the tape to the back of the device and the magnet.

1: Double-sided adhesive tape2: Enrollment / battery tab

Place the device on the frame of a window or door and place the magnet on the moving surface of the door or window itself, directed according to the location marks.

Mounting the device with screws

To mount the device with screws, complete the following steps:

Insert a coin in the slot and twist to remove the cover. If a coin is not available, insert a 4mm flat screwdriver into each slot of the plastic cover and twist to open each side.

Screw the device base onto the door frame.

Peel the release liner off the strip of double-sided adhesive tape and attach the tape to the back of the magnet.

Place the magnet on the moving surface of the door or window itself, directed according to the location marks.

Troubleshooting: Testing your sensor

If you are testing your device using the SmartHome mobile app and the device is consistently failing to pass the test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call Technical Support at 1-855-255-8828 to complete your installation.

Motion Detector

Installation Guide

Adding the Motion Detector

If this is not a new installation and you are adding equipment on your existing system, contact customer support at 1-855-255-8828.

If this is a new installation, you should follow the instructions included inside the box containing your equipment to initiate step-by-step guidance for installation in the TELUS SmartHome app.

Once you have reached the step to add a motion detector, you will be shown how to:

Add / pair the sensor with your panel

Mount and install the sensor.

Once all of your devices have been added and installed, you will be shown how to test and confirm that each sensor is working as expected and sending signals to the Central Monitoring Station, so TELUS can respond to alarm events.

Troubleshooting: Adding your sensor

If you are trying to add / pair your sensor with the system for a second or third time OR more than 30 minutes has passed since removing the battery tabs, you will need to perform an extra step before you begin: Remove the cover of the device. Press and hold the yellow button that is next to the battery for ~10 seconds until the LED starts flashing red.

This will reset the device and you will be ready to re-use it.

Troubleshooting: Locating your sensor

When choosing the location for your motion detector, you should consider:

Keeping the device away from heat sources, air drafts and direct sunshine

The device should be mounted on a solid stable surface

The device will work at operating temperatures of -10° to 50°C.

Troubleshooting: Mounting the device

Remove the pet mask if you do not have any pets under 38 kg.

Mount bracket on wall.

Align detector with bracket and slide detector upward till you hear a click.

Press tab at bottom of device and separate cover from base.

Insert battery while observing polarity.

Snap cover back onto base.

Secure detector with screw at bottom.

Align detector with bracket

Slide detector upward until a click is heard

Troubleshooting: Testing your sensor

If you are testing your device using the SmartHome app and the device is consistently failing to pass the test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call Technical Support at 1-855-255-8828 to complete your installation.

Smoke Detector

Installation Guide

Adding the Smoke Detector

If this is not a new installation and you are adding equipment on your existing system, contact customer support at 1-855-255-8828.

If this is a new installation, you should follow the instructions included inside the box containing your equipment to initiate step-by-step guidance for installation in the TELUS SmartHome app.

Once you have reached the step to add a smoke detector, you will be shown how to:

Add / pair the smoke detector with your panel

Mount and install the smoke detector.

Please note that in addition to the equipment included in your order, you will require:

Drill and 2mm bit

Hammer

Sturdy stool, chair or ladder.

Once all of your devices have been added and installed, you will be shown how to test and confirm that each is working as expected and sending signals to the Central Monitoring Station, so TELUS can respond to alarm events.

Troubleshooting: Locating your sensor

When choosing the location for your smoke detector, you aim to place them:

Between bedroom areas and the rest of the home

Near stairways to the upper floor

4 inches away from the nearest wall if ceiling mounted

4 inches away from the ceiling if wall mounted.

Smoke detectors should not be placed:

Directly above a sink, cooker, stove or oven

Within five feet of any cooking appliances

Near doors and windows with drafts

Outside or in a garage

In or below a cupboard

In a location where the air flow is obstructed by curtains or furniture

In a location where dirt or dust could collect and block the sensor

Anywhere the sensor can be knocked, damaged or inadvertently removed.

Troubleshooting: Mounting the device

Refer to the diagram below and install the mounting base on the ceiling or on the wall (if local ordinances permit). Use the two screws and anchors provided. Maneuver the base so the screws are at the elbow of the screw slots and secure.

Fit the detector inside the base by aligning it over the base as shown (detector’s alignment notch should be slightly offset from mounting base tamper release tab), then turn the detector in a clockwise direction until it clicks into place.

Troubleshooting: Testing your sensor

If you are testing your device using the SmartHome app and the device is consistently failing to pass the test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call Technical Support at 1-855-255-8828 to complete your installation.

Carbon Monoxide Detector

Installation Guide

Adding the Carbon Monoxide Detector

If this is not a new installation and you are adding equipment on your existing system, contact customer support at 1-855-255-8828.

If this is a new installation, you should follow the instructions included inside the box containing your equipment to initiate step-by-step guidance for installation in the TELUS SmartHome app.

Once you have reached the step to add a carbon monoxide detector, you will be shown how to:

Add / pair the carbon monoxide detector with your panel

Mount and install the carbon monoxide detector.

Please note that in addition to the equipment included in your order, you will require:

Drill and 2mm bit

Hammer

Sturdy stool, chair or ladder.

Once all of your devices have been added and installed, you will be shown how to test and confirm that each is working as expected and sending signals to the Central Monitoring Station, so TELUS can respond to alarm events.

Troubleshooting: Locating your sensor

When choosing the location for your carbon monoxide detector, you aim to place it:

At least 12" from any wall if ceiling mounted

At least 6" from the ceiling but not lower than a light switch if wall mounted

Within 10 feet (3m) of a sleeping area

Inside any room that contains a fuel burning appliance (or just outside any room with a fuel burning appliance if the room is not used regularly)

Smoke detectors should not be placed:

Directly above a sink, cooker, stove or oven

Within five feet of any cooking appliances

Near doors and windows with drafts

Outside

In or below a cupboard

In a location where the air flow is obstructed by curtains or furniture

In a location where dirt or dust could collect and block the sensor

Anywhere the sensor can be knocked, damaged or inadvertently removed.

Troubleshooting: Mounting the device

Refer to the diagram below and install the mounting base on the ceiling or on the wall (if local ordinances permit) using screw locations as required. Use the two screws and anchors provided. Maneuver the base so the screws are at the elbow of the screw slots and secure.

Fit the detector inside the base by aligning it over the base as shown (detector’s alignment notch should be slightly offset from mounting base tamper release tab), then turn the detector in a clockwise direction until it clicks into place.

DO NOT attach the detector to removable ceiling panels.

Troubleshooting: Testing your sensor

If you are testing your device using the SmartHome app and the device is consistently failing to pass the test, it is possible that you entered an incorrect sensor ID at an earlier stage or that the sensor is malfunctioning.

Please call Technical Support at 1-855-255-8828 to complete your installation.

You can also see below for more information about the LED lights on your device and what the pattern may indicate.

Status

LEDs

Sounder (does not pulse the sounder and LED concurrently

Radio Signalling

Normal

Green flash every 12 seconds

Off

Normal (none)

Alarm/ test

Red flash every 12 seconds

ANSI S3.41 temporal 4 (press button to hush for 5 minutes)

Alarm

Detector trouble

Yellow flash every 6 seconds

One 100ms chirp every 45 seconds

Fault

Low battery

Yellow flash every 12 seconds

One 100ms chirp every 45 seconds (press button to hush for 12 hours)

Low battery

Detector end of life

Yellow flash every 23 seconds

One 100ms chirp every 45 seconds

Fault

Powerup

Green, yellow and red flash sequence every 12 seconds

One 100ms chirp at end of power-up sequence

None

Tamper

Green, yellow and red flash sequence every 12 seconds

Off

Tamper

4-Button Key Ring

Installation Guide

Programming the 4-Button Key Ring Remote

If this is not a new installation and you are adding equipment on your existing system, contact customer support at 1-855-255-8828.

If this is a new installation, you should follow the instructions included inside the box containing your equipment to initiate step-by-step guidance for installation in the TELUS SmartHome app.

Once you have reached the step to add a key fob, you will be shown how to add / pair the device with your panel.

Troubleshooting: Adding your sensor

If you are trying to add / pair your sensor with the system for a second or third time, you will need to perform an extra step before you begin.

Press and hold the * button until the LED lights steady (~5-10 seconds) and then release the key while the LED is still lit.

This will reset the device and you will be ready to re-use it.

Troubleshooting: Testing your sensor

This device will not be included in the testing steps in the SmartHome app, since it is an accessory. See below for instructions to make sure the device is working as expected after your installation is complete.

Activate

Procedure

Away Arm

Hold Away button for 1 second

Disarm

Hold Disarm button for 1 second

Stay Arm

Hold Stay button for 1 second

Note: When testing Away Arm, make sure to avoid the motion detectors line of sight.

Walk Test

After installing all of your sensors (but before installing any cameras or automation devices), the Wizard will guide you through a test of all sensors. Make sure you have added all your sensors before completing this Wizard, as you will not be able to add more sensors after the walk test completes.

Notes:

The panel must be armed during the test, so will display the disarm code screen after the alarm is triggered. Do not enter your code until after you have triggered all devices

Some of the devices (Smoke Sensor and CO Sensor) may sound an alarm. You may use the panel to silence the alarm, but do not disarm until after the test is complete and you are prompted to disarm in the app

Walk test

After installing all of your sensors (but before installing any cameras or automation devices), the wizard will guide you through a test of all sensors. Make sure you have added all your sensors before completing this wizard, as you will not be able to add more sensors after the walk test completes.

Note: The panel must be armed during the test, so it will display the disarm code screen after the alarm is triggered. Do not enter your code until after you have triggered all devices. Additionally, some of the devices (Smoke sensor and CO sensor) may sound an alarm. You may use the panel to silence the alarm, but do not disarm until after the test is complete and you are prompted to disarm in the app.