Received low rating on Giveaway Service because of honest review

I posted an honest review of 3 stars on Amazon for an Amber teething necklace received from The Smiling Baby (who also asked me to pay for the product and I didn't know at the time that wasn't acceptable). After my review was posted and I updated Giveaway Service to reflect the review, The Smiling Baby then gave me 6 stars on here. I reached out to them several weeks ago for an explanation and they have not responded. I'd really appreciate your help in 1) finding out why I received a low rating or 2) getting the rating removed as it is not reflective of my communication with the seller or timeliness to purchase. Thank you.

Dear Tonya, Asking money compensation from the author is serious misconduct. We will examine your complain, if it is true ( and I believe that it is ) we will remove the bad rating from your statistic. Further more we will notify the business that we can not tolerate that kind of behavior. We will keep you posted with in 48 hours. Best Regards, Paul

Dear Tonya, They gave you 6 / 10 rating, which is OK. But they didn't explain it well, and I asked the business to do that as soon as possible. If they do not update text in the next 24 hours, we will remove that rating. Paul