Q.Where do I get changed?
A.We have specific changing rooms set aside for the Swim Starz which are located to the rear of the building in the group changing area.

Q.Can I view my child’s lesson?
A.All teaching pool lessons can be viewed from our comfortable viewing and vending area, lessons in the Main Pool and Training pool can be viewed from the poolside.

Q.What happens after the 12 week course?
A.Your child will automatically be offered a place on to the next 12 week block and pay week will commence on week 10. We will inform you when it is pay week via e-mail and all lessons must be paid prior to the new course starting.

Q.Does my child get a certificate after every 12 week course?
A.Your child will be assessed throughout the course and must meet the criteria to pass the National Plan level and get the certificate. However the instructors also give out certificates for other disciplines such as distance and stroke technique. So if your child does not pass the level they may still receive a certificate. (ASA Awards cost £2.50 and are available from reception).

Q.Do I need to provide my own armbands?
A.We will provide all swimming aids to assist your children with the lesson.