Terms and Conditions

Insignia Spa are dedicated to your total satisfaction 100%. If you have any questions regarding our site, be it good or bad please email us at: admin@insigniaspa.co.uk, or alternatively you can write or contact us on:

We advise that you do not book any social events until you have received and checked the goods are in satisfactory condition. Insignia Spa does not accept liability for any costs or compensation in any way which may arise from (see clause 8)

1. Making A Purchase

The placement of an order indicates your acceptance to these terms and conditions. To make a purchase, just browse our website, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit or debit card payment using MasterCard, Visa, Visa Delta, Visa Electron, Solo and Switch and all payments are processed through PayPal. All items remain the property of Insignia spa until paid for in full. Full payment will processed at the time of the order.

NOTE: To order goods through this site you must be at least 18 years of age.

2. Your Order

After completion of your order you will be sent an automated email confirming the whole order, costs, estimated delivery time and delivery address. Please check your receipt and ensure that all the details are correct. If you have any queries please contact our sales department immediately, if we are not notified, and the goods are sent, the delivery charge will be charged to the customer.

3. Stock Items

We always strive to keep a good level of stock, but occasionally we do run out. In all instances the stock level will be shown as follows:

"In stock""Out of stock"

IMPORTANT!

In some instances there may be a time lag in ordering, if this so happens then there may be a chance that the item ordered has not been registered out of stock, and may read in stock. In the first instance you will be notified immediately and the item will be put on back order.

4. Back Orders

If your item is not in stock, we will back order for you. You will however be contacted and given the option to cancel your order if you would rather not wait.

5. Site & Product Representation

Whilst every endeavor has been made to ensure correct representation of both our site and the goods we display, from time to time improvements and upgrades are made to both. It is therefore possible that errors and omissions can be made to which we are not liable for. If you so wish, please contact us prior to order to clarify with ourselves on any product changes or conditions that may occur. Any online offers are not in conjunction with our store offers and we are not bound to honor them.

6. Delivery

All orders are dispatched as whole and not part orders, so if any item is not in stock, then that item will delay the rest of the order. Please be aware of this before placing your order. WE ONLY DELIVER TO MAINLAND UK. We endeavor to deliver most products within 24/48 hours, some larger items may take longer, however all delivery dates shown are only estimated. Goods are subject to availability and delay in delivery of goods is sometimes out of our control. Insignia Spa cannot take responsibility for claims of any shortages, damages or manufacturing faults 48 hours after delivery. Please check your delivery yourself and do not leave this for somebody else to do. Please report any problems to our sales team within 48 hours who will be pleased to help and will react quickly to resolve any issues. Any time after this period no claim can be entered into. Should you need further time to check items please inform directly at time of purchase, this can be arranged with couriers for you also.

Special note for elderly / infirm customers. Please note should you need help or require a longer period to check your product. Please call us first. We are happy to assist in any way we can, extensions can be made, checks made first on your behalf and photographed to give peace of mind. This service is free of charge

7. Money Back Guarantee (applies to card transactions only)

You may cancel your order at any time between the day the order is placed and the end of the 7th working day following the day on which your goods are due to be received. Please note that when returning rejected goods, the package and contents must in perfect condition. If not, the goods will be sent back to you and you will be charged for the goods and the delivery cost. All refunds are made within 30 days of receipt of the goods.

8. Liability

We advise that you check the goods are in satisfactory condition before booking any social events. Insignia Spa does not accept liability for any costs or compensation in any way which may arise from:

Loss of profits, revenue, sales, income, or business;

loss of savings;

loss of use or production;

loss of goodwill;

business interruption;

If the Products are damaged or defective;

damage to property or possessions through use or misuse of the Products;

loss caused by delay or other late performance; and

indirect or consequential losses.

10. Guarantee/Warranty

All goods are guaranteed for a minimum of 12 months (unless otherwise stated in the specific warranty terms). Items given away FREE do not carry any warranty. On some products there is an extended guarantee, and in such cases the extended period is outlined in the product's description. All product guarantees cover parts only. If you cancel your order, you must return all the products to us (including any free products) at your own risk and you should follow the Returns Procedure enclosed on the customer service page. We advise you to use an insured delivery service or have us arrange it (costs may apply). All items must be returned in the original packaging.

11. Changes to Site

We may change this Site at any time without notice by adding or removing features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time prior to the conclusion of the contract.

12. Pricing Errors

In the event that there is a pricing error on the website, Insignia Spa is not bound to honor any orders made at that price.

13. Agreement

By accessing, using, browsing or purchasing on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations. Nothing in this site shall constitute an offer of goods or services.

14. Newsletter Registration

At any stage you have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out of our newsletters at any time by clicking the unsubscribe link at the bottom of the emails.