Connection Problems With Broadband ISP Road Runner

Q: I am running Windows XP Media Edition and connect to the internet using Road Runner. Recently I added their wireless networking feature to connect with my laptop as well as my desktop, which is wired. About a month ago, I started seeing IE6 Refuse to recognize the connection after about 30 min of inactivity. The only way to get it to recognize the connection is to log-off, and log back on. Throughout this time, the laptop can connect without issue. After running a full suite of virus and spyware checks, now IE won’t work at all. I can log on with Netscape, but after 30 min of inactivity, it flakes out as well. Any thoughts?

A: There are a couple things that I would try. The first is to run a free program called HijackThis.

If this does not help I would try shutting down both machines and rebooting your cable modem and router making sure to leave them off for 30 seconds so that they reset properly and then bring them back up and start your computers.

If neither of these options work for you it might be time to ask Road Runner technical support to help but first please provide answers to the following and we will see if we can help you resolve it first.

Did this just start happening when you added the wireless network?

What brand and model of modem and router are you using?

What type of network card is installed on the desktop machine?

Sounds as if there is a setting in one of the pieces of equipment that might be causing the problem.