Conditions

Useful Information

Thank you for making a booking at Chalet Les Frenes in the Chamonix Valley. Please read the information below to make your arrival easier and your stay more comfortable.

Your Arrival

It is important that nearer your arrival date you let us know when you are intending to arrive at the chalet. We run the chalet themselves and although you can arrive at any time you choose, there isn't a 24hr reception and we may not be home when you arrive. If you arrive at the chalet and for some reason haven't been given the code for the blue door, call 06 21 18 58 41. This is my mobile number so you can also send an SMS.

Cancellation
If you have to cancel, curtail or modify your booking, please do so as early as possible. There is a 7 day cancellation policy and a minimum 2 nights stay policy too. In the event of a no-show the owners reserve the right to bill you for your entire stay

Breakfast and the breakfast area

Breakfast is included in the price of your room. This is normally served between 8.00 and 9.00 in the breakfast area. This area is in the part of the chalet where the owners live so after breakfast it is not a common area. You can however use the balcony and garden and the entrance room where there is a sofa and chairs.

Kitchen

Chalet les Frenes is a bed and breakfast and there are no kitchen facilities. However, you can make hot drinks in the owners kitchen and if you need to borrow plates, cutlery etc, this is not a problem. If you were to make a sandwhich, you can make it in the owners kitchen as this would leave less mess in the bedrooms. There is also a fridge in the skiroom for your use and there?s a grill BBQ outside for your use.

Linen and towels

Linen is included in the price of you stay, as are bath towels. Many people choose to bring their own towel so we won't systematically put one in your room. If you require a towel just ask the owners.