Security & Privacy Policy

Payment Security Information

We're passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority which is why we use Sage Pay (formerly Protx), a third party payment specialist. They're the largest independent payment processor in the UK and are compliant to the highest level (level 1) in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.

We won't capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing.

Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.

Privacy Policy

This privacy policy sets out how "The New Zealand Honey Shop" uses and protects any information that you provide when you use this website.

"The New Zealand Honey Shop" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

"The New Zealand Honey Shop" may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 07 October 2007.

What we collect

When you order, we need to know your name, address, e-mail address and receive confirmed payment. Please see the above payment security information statement regarding online payments.This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

What we do with the information we gather

We use your personal information to notify you of your purchase and to send you updates of our products and services.

We will only contact you with your consent.

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by e-mailing info (AT) newzealandhoneyshop.co.uk - (replace the spaces and (AT) with @).

In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Web site sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies are an essential part of the shopping basket and checkout process on our website. They are required to match the products you select with your other order details.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies used to provide banner advertising on other websites: This type of advertising is designed to provide you with a selection of products based on what you're viewing on newzealandhoneyshop.co.uk, which are presented to you by our agency (Google) when you visit other selected websites. The adverts may highlight alternative products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details. You may have noticed this same providing of banner adverts by other companies such as John Lewis, we are simply using the same technology though in our case provided via google.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The "Help" function within your browser should tell you how. To find out more about cookies from an independent source, explaining how to see what cookies have been set and how to manage and delete them, you can visit www.allaboutcookies.org.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us - use the 'Contact Us' page on this website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us - use the 'Contact Us' page on this website.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.