Details of SNEE & SCEE’s Identity Theft Protection Programme

Last week we informed you that we would be liaising with providers of identity theft protection plans following the malicious attack on PlayStation Network throughout our region. We are now in a position to provide you with actual details of the programme for current PlayStation Network and Qriocity consumers in UK, France, Spain, Italy and Germany.

As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.

That said, we are pleased to advise that Affinion International Limited, a leader in identity protection products in Europe, will be offering a comprehensive service that covers a significant proportion of PSN users free of charge for the first 12 months.

Affinion International Limited will be offering the following identity theft protection service and insurance through their fraud protect programme for the UK, France, Spain, Italy and Germany.

The fraud protect proposition cover three key areas:*

Personal Information protection

Monitoring and Alerting Service

Personal Information Protection Software

Help / Assistance and guidance

Dedicated helpline

Victim of Fraud support

Financial Protection

Insurance that covers the expenses incurred in identity restoration following identity fraud

Card Monitoring and Alerting Service

We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services. As such, we promise to keep you updated on progress right here on PlayStation.Blog.

We will provide you with information on how to contact Affinion shortly about this service.

Please note that PSN customers under the age of 18 are advised to consult their parent or guardian.

*For information as to the terms and conditions of Affinion International Limited’s programme please visit:

I can assure you that we do care about other countries. We just need to find appropriate services, which is trickier than you would think. This is only the first step, we will bring more as and when we find good ID protection services to offer you.

I think more people will want this than the Welcome back package. I understand that these security breaches happen, but it’s good to see that a lot of emphasis has been put on making the information as protected as possible. Thanks

Bear with them, they will have the information up for you soon. As so many of you were all asking for information on this we felt that we should provide it. Unfortuantely that meant that Affinion weren’t quite ready with the site to allow you to sign up.

As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible.

Does this mean that, after those 12 months, we’ll have to pay extra for some type of security insurance? Because that would be the cherry on top of this whole fiasco, especially after the shitty welcome back program.. That’s like charging people to play online.. I really hope I’m misunderstanding

Not a good signal to countries that bring a big group of gamers to PlayStation but I can understand the restrictions SCEE has in some countries. Other countries and even simple prize winning companies have issues with this.

I can’t believe some people are being so ungrateful and somewhat spiteful about this entire welcome back package.
Sony are not obliged to do any of this but have done their very best to give something back to the customers to apologise and regain trust. For me it was the thought that counted. I’m still going to choose PS3 over Xbox. At least Sony are trying… it’s not their fault other countries don’t support such stuff as thoroughly as the rest. Proper nerdraging buffoons…

With that said, I would like to see more information about this when you guys post it because I’m interested in joining it.
I wonder if it will be, like said a few posts above, something that is integrated with Playstation Plus or an individual service with which we can subscribe after the first year.
But what after that year is ended and we decide not to take part in the service anymore. Do they flush any of their records and data of ours or do they keep copies of it stored on their servers?

The relationship will not be with PlayStation, but with Affinion. Therefore is you visit Affinion, they will provide you with more details. Unfortunately you need to wait a little longer for them to add all the details to their site.

LEZEN, stelletje droplullen:“We are still working to identify similar services for those countries not covered by this offering, and this will depend on reputable businesses offering appropriate services”

So, if there are no companies found in the Netherlands, Belgium or Luxembourgh (or Germany or France, but any of the Benelux countries would be more obvious), thanks to the Dutch law, we’ll be s out of luck.

So by only giving us protection for a year you’re assuming that whoever stole the data will attempt to steal almost 30000 identities every day! Even if they sell the data on there is no way that there will be 300,000 attempts every day. Even doubling the length of protection to two years still assumes 150,000 attempts a day.

This protection needs to go on for several years at least preferably a minimum 5 (still assumes a min of 60,000 attempts a day)

I think all UK users should contact the Information Commissioner’s Office http://www.ico.gov.uk/ and complain about this completely inadequate protection.

People complain when there was no news about this, then people complain when SONY do post news about this???If you’re country isnt listed then hang tight SONY will sort somethin out for you but stop moaning.Thanks SONY!

Like i said on a other post they do owned us yes we sign contract eg. T&C but like with other companies like electric company that we had a power outage more then 5 days we got compensate a credit note on our accounts due no fault of they own but by floods.

sony while it wasn’t they fault lost our details had no choice to do this & welcome back pack this may happn again.

Anything that connected to a LINE & Broadband there is not such thing as unhackable. 😐

it said on my ps3 when i was online that another user has signed in on my account!! noone knows my password sept ME, HELLPP! the hackers might be back for revenge and btw did use catch them? hope u can help

Fraudulent use of a credit card is already protected because it is a credit card. I’d be squirming if I signed up to this (or anything for that matter) with a debit card.

This offering is for Identity protection, the sort of thing that helps in case someone uses all the personal detail stored in the PSN database to sign up for a loan, passport, phone, credit card etc. in your name.

Just to fit in with 50% of the posts around here :
But I already have ID protection – what do I get instead?? whaa! Whaa!

So in effect i could ring the company and tell them that i’ve been a victim of fraud,that Sony are trying to have me over by giving me games (welcome back package) they have already given via PS plus??

there IS a difference between stealing ones credit card and stealing ones personal details – people still going on about their credit cards – did you call your credit card company and ask for a new account number I did and I got it.

the issue with identity theft has nothing to do with your credit card – its someone using your identity to take credit out in your name – it’s someone pretending to be you. with the information stolen its easy to get someones birth certificate and use that to get an id, a passport, bank account, a credit car etc all in YOUR name – do you people understand now?

so the whinging about games and about your credit card is pathetic – I’ve given you something to really whinge about – but wait identity protection is coming so there’s nothing to whinge about any more – except that people whose first language isn’t English can actually write correctly in English and those that are English seemingly can’t Thanks is not spelled with an f and there is not spelled with a d – get off the ps3 and go to school already

@62 Thanks for nothing?SONY is offering 2 free games(albeit a little old)2 months free plus for exsisting plus users and 30 for non plus and the possibility of free home stuff and now details on ID protection, and its STILL not enough?

Can sony please withdraw the welcome package for everyone who has moaned about the contents?You are getting two FREE games,something sony don’t have to offer you! take them and trade in or sell your originals and use the money to get something you do want you ungrateful morons!

Hello Nick, glad to see PSN is up and running as normal. My question is if any sort of scheme like this is being planned for the Middle East. If not, I understand because Europe is your priority but just wondering for my own information.

i’m a new member of playstation network. i bought psp go last week. yesterday i registered myself into network on the web. i put promo cd but when install starts and try to sign in a warning appear and say PlayStation Network is currently undergoing maintenance. What will i do to load these games?

By “shouldn’t be very long” I hope they did not mean “not as long as it took to get PSN back online”. ‘Coz that took almost a month. Also, they should do something with the japanese PSN too. I kinda miss that.

OMG! I can’t believe the amount of “what about my country/region” posts! Surely if you can write, then you can also [b]READ[/b]??!!

Quote:

[b]As I have explained previously, identifying such programmes for the many countries within the SCEE region is a very complicated process. Each country has a different way of handling identity theft; whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ongoing process which will see new identity theft protection programmes identified where possible[/b]

Sorry Nick but are you saying that Sony want us to use a marketing company to protect our data? Is that right? Surely not.

I spend a good deal of my time making sure that none of my data gets to marketing companies and now you want me to hand over all my details to them. What guarantee do we have that they will expunge all data at the end of any agreement? What guarantee do we have that they will not sell/ pass on or otherwise use our data for their own gain?

You mentioned earlier that we will not have to hand over bank details to them, but how can they protect/ watch accounts without these details and also access to them.

I’m actually shocked at this.

I live in the UK and I have bank accounts both here in the UK and also in Ireland. What type of protection are you offering for this type of case?

Also can anyone tell me how I find out what date of birth Sony have on record for me. I can’t seem to find it anywhere in my account details. Thanks.

Oh! And, @ fcp10, good luck with your Xbox. A trojan was found on their servers about a week after PSN went down, but MS tried to keep it quiet til it affected in-game messaging through MW2 with a phishing scam!

Just like to say thanks BUT, as you told the whole world that this will run for a year, how do we know the people that hacked our personal information won’t sit on our details for a year , THEN SELL or steal our money or details to ID theft. As most credit cards run for a few years ??????

I don’t really care about getting insurance, the Danish banks would cover ANY theft from my creditcard anyway. But it would be nice if someone watched if my personal data that’s been stolen from your servers were spread across the web.

restored my ps3 to default then signed back in with my main online user to change password etc. However on fifa 11 when i want to play online i have to re-enter the key that you get with the game that allows these features, im guessing thats because i restored the ps3, however because the store is unavailable i cant put the key in yet, and because i used the key before does that mean in wont work again with the same online account? which will mean i cant use any online features on fifa 11 at all

Well it´s a good thing my identety is outdated after 12 month. No one will be able to do anything with my data after that, since we all change all our adresses within 12 month… this is such a joke. And look at the zombies saying it´s a good thing and we should be happy to have this.

Does that mean that to play on ps3 psn we will after 12 months have to pay for protecting our identity? ! When I go on other sites where I use my cards I don’t have to take out separate insurance policies out!

i agree with a few others here – why should we pay for something because your system got hacked? if it was our personal computers that got hacked then fair enough, but we signed up to PSN trusting you with our details, your system got hacked, ok these things happen, but why should WE pay for it?

and so if we dont sign up after the 12 months, we wont be protected at all? what happens to our details then? a sympathetic ‘tough luck you should of paid’ pat on the back?

This is all I wanted not bothered about the welcome back package, Nice one. Also most people moaning about after the 12 months unless you have a fairly new card it will have expired by then anyway so it wont matter really and for your name and address well that can be obtained anywhere and everywhere on the internet probably.

its like making a bridge in germany when the uk says they can do better so plz dont rush sony they are doin there best you cant wave ur wand and it happens instant & if it was up to me id goto sony offices and give them the award for being the best in the world

I keep on getting the same message ” To sign in, an update of your account information is required. An e-mail message with instructions has been sent to xxxxxxxxx@hotmail.com. It may take up to 24 hours to receive this message ”

Its been nearly 48 hours and I still haven’t received an e-mail!
Please try to understand how frustrating this is for me, knowing that the network is available but for some reason I am unable to play online with my friends because you have failed to send me the e-mail.

Please Playstation Network tell me how am I supposed to reset my password if you won’t send me the email!

Please do not ignore this message and reply back a.s.a.p I am waiting desperately for a answer!

@Gimmj
90% ? really? you have that figure for fact?
2 of my accounts, plus my wife’s account run on hotmail and i have had the mails for all 3.
So i would say that you are part of an unlucky minority.

@ everyone else.
Quit whining for christ’s sake.
Sony don’t give you info; you moan. Sony tell you what’s going on; you moan.
They tell you about the games that you can choose from in the welcome back plan, you cry AND moan because they aint good enough. some of you even insist on money just being handed into your wallet to spend on what you like. Then they hand you info for ID theft protection, you moan.
I mean, what do you want from these people? Blood?

And finally, the whingers that are giving it ll “i bought an xbox, goodbye sony” please, leave.
See what you get from them guys when they have network issues.
See if you get a month of PS+ sub to grab everything you can find for free, PLUS free games

Anyway, if you really want to make me feel secure, change your billing system NOW and add support for non-credit card payment systems like iDeal (Dutch) and Paypal and similar services from other countries.

can i ask you something.. why are you posting things like this when you aint even got every one online to be honest your not doing a good job i have been waiting 2 days now for this stupid email aint guess what i stil aint got it.. but instead of u helpings us ur postng thing slike this… when people call for help it costs so much money and all you do is hang up… tell me how this is goo customer service well guess what it aint… its very frustating when u no that psn is up but u cant play .. and that nothin gis getting done about it!!

According to the Better Business Bureau, thousands of issues have been reported by consumers for deceptive selling practices, unauthorized charges to consumers’ credit cards, and failure to respond or resolve issues. Many of these complaints stem from the charges individuals found on their credit card statements. Consumers are told that it takes 28 days for a charge to be canceled or credited back, and even employees of the credit card company are not able to dispute these charges in the same manner any other charge would be handled. Per the creditors contracts with Affinion Group disputed charges were to be processed by contacting Affinion directly. Where any normal unauthorized charge can be disputed and resolved within a month as a matter of law, charges from these merchants are often not resolved for several months on end.[11]

During tough economic times, it’s also important to watch your spending. That means carefully monitoring your credit card statements. The BBB says it’s received hundreds of complaints in the past 12 months from consumers whose credit cards were billed for services they say they never signed up for.

The BBB traced the charges back to Affinion Group, a company that offers membership programs such as PrivacyGuard, an identity-theft protection service, and Shoppers Advantage, which offers discounts on online purchases.

The consumers who signed up for these programs bought items online, such as movie and airline tickets, says Alison Preszler, a spokeswoman for the BBB. After they completed their purchase, she says, a pop-up offer appeared, offering a gift card or discount on future purchases. Consumers who clicked on the offer were automatically enrolled in a membership program. Under a pre-arranged agreement, Preszler says, the company from which they’d made the online purchase then provided their credit card information to Affinion.

Inform your self guys before actually enrolling with Affinion, Eventually they will ask for you Credi Card Details !!!!!!!

Haha, I find it hilarious that Sony are offering us identity theft protection AFTER you allowed a multi-million pound company like yourselves to get hacked and compromise the personal details of millions of customers. I’d rather you didn’t act like you’re offering this out of kindness, when it’s pretty obvious it’s just to cover your backs should you be hacked again.

@134 I did not know that about Affinion, hmm, I might actually think twice about signing up to a company that operated such shoddy business practices. I’ve now started doing a little digging and there’s even more!!! Nope looks like I’ll have to find a reputable company myself as it seems Sony’s choice isn’t that great with customers details themselves!!!

@123 ScouserSmithy
My name, address and date of birth can’t be found publicly linked together on any site. Or should I say they shouldn’t be available on any site but who knows now.

@ those who’ve researched Affinion thanks for the information. Please post if you find more. Like @145 I will have to think about whether I chose to such a company.

@Nick, way to go. Disappeared off again without answering most questions, just like last night.

Sony need to get their priorities straight. Games/ welcome pack are secondary to you customers safety. Announcing the gaming pack first shows what you think of your customers. Giving half info on the protection pack (no info on sites linked to, UK site anyways)shows how serious you are taking this. On top of that the company you are making us use hasn’t exactly got the best rep wrt to people’s data and honesty.

So from the jist of it, you have found a company to cover our credit card worries (namely protection of our credit card that are registered with you) and out of the goodness of their hearts they will ‘LET’ us have 12 months free cover, then we will have to pay if we want to maintain any peace of mind. SHOULDN’T THAT BE YOUR JOB!!!?
Perhaps if you asked less personal questions when creating an account, then we wouldn’t have to fear for our money and personal information!
MAYBE YOU SHOULD THINK ABOUT USING PAYPAL SERVICES FOR THE PS Store AND STEER CLEAR OF THE PRIVATE STUFF?
Before you defend yourselves by saying “we have done everything in our power”, remember if we hadn’t registered cards and info with you, our lives might be that much less stressfull right now.
I compare this offer to that of PPI (Payment Protection Insurance) on credit card accounts, where one has been incorrectly sold to customers when it should be offered as standard.

Just want to say thanks to Sony for working hard to restore the PSN – I think it is good of them to offer the free games to download and I for one will be downloading 2 🙂

I understand people are angry that Sony gothacked but in this will be an ever increasing problem in the future and Sony are doing all they can to prevent this from happening again. Free identity protection and a forced Firmware update will also prevent all those jailbroken PS3’s from coming back online and stop the cheaters on Black Ops for example. I will be sticking with Sony and I am a happy user.

I am from Serbia and I had to create a new user account! I will a new user account, I want my old user account, and I got the mail that would confirm its identity!! in my country there is no customer care!!!
What do I still work?
Thanks in advance…

nick i ain’t recieved the email and its been 2 days. my brother recieved the email and he could change his password without DOB. also just recieved a int paging on my home phone, could that be from the customer service i called earlier? i called the customer service and after about 30sec the line goes dead, after about 5min the phone beeps, it that supposed to happen? nick or james please help me

Hi, when psnetwork came back on i couldn’t enter with my old password i reset it as i was said by your costumer service to do and i have been waiting from 15/5 till today the email with my new password, i still haven’t recieved it! I tried to reset my password at 19:00 GMT tonight 17/5 but still haven’t got the email! i registered with a new email cause i wanted to communicate with you and ask for directions! i know that you are working for our safety and you are trying your best but i don’t even know if i am waiting in vain all this time or i should still keep waiting! please reply giving directions i know i can enter with my new account but i have to use my old for communicating with my the friends that i have! excuse any mistakes i have made and also if i had to contact with you in a different way! thank you!

I add this just yet. I was in the meantime while the PSN was shot down my playstation3 die, so I had to replace the shop for a new and therefore wait for email confirmation of my identity, but no mail … and there are the rest: trophies, friends and much more …

This again prooves that SCEE has a gigantic parts of the world covered and of course they cannot be as efficient as, say, SCEA, SCEK or SCEJ. Why in God’s name SCEE has to cover ALL countries in Europe, India(?!), Australia(?!!), New Zealand(?!!) and South Africa?! Is this just because they are PAL territories? Well, it completely sux, because it just makes SCEE’s work slower for everyone, not to mention that you cannot handle one country’s regulations and market if it’s completely on the other side of the globe.

errmm… errmmm… just give me a few seconds I’m trying to think of something to complain about or ask a question that’s been asked 50 times before and answered but I can’t be bothered to read the replies.
On a serious note, cheers nick/sony/the guys that busted their balls to get this all up and running again.
Didn’t expect any freebies apart from the data protection scheme (to be honest, might not be using it after reading some of the info some of the other guys posted) although cross game chat would be amazing, don’t expect a reply, just hoping you might consider it.

On my brothers account there is a Playstation email but there is no useful links to change password. there is a link but when you sign in it gives you the same message. https://store.playstation.com/login.gvm .It says a email has been sent to the email address. but there is no password reset link. Please help as he has loads of trophies and it will affect his Call of Duty Mw2 level.

too bad there is nothing for us, that ppl actually feel discriminated is just plain laughable. i’m not too worried, though if the hackers even want to do the consumers any individual harm, then i wish them good luck with the 40 million accounts with false information

“On my brothers account there is a Playstation email but there is no useful links to change password. there is a link but when you sign in it gives you the same message. https://store.playstation.com/login.gvm .It says a email has been sent to the email address. but there is no password reset link”…

I stated earlier that my wife (and other sub-users in my family) have not received their Password reset emails. After reading this, I have come to believe that a message that we received earlier today could be the email we have been waiting for BUT like Ammaar7, we had the message that “an email is on it’s way to their email address” and nothing more.
Could this be an error in the email message that has been overlooked, or is there another message on it’s way that actually works?

@166. If you’re using a hotmail/live email then apparently if you add the email address DoNotReply@ac.playstation.net to your safe senders list then that rectifies the problem & you get the password reset email quite quickly

2 1/2 days later and no email for my 2 email add’s my friend in sweden got his the first day. take it brits get descriminated against again.
no wonder i want to leave psn with you the way you treat people. why do i bother. in short if your holding them back for some sick reason then keep them. it wont stop me walking.

The games they are giving away are rubbish , stroke OLD or were already free on ps plus. Why not just credit everyones accOunt with money say £20 , to spend on the ps stOre. That would be alot better … As for the email to hotmail accounts mine came 2days ago , and no Problems logging in… But the new firmware did mess uP my friends ps3 … The new shape one …!!!!!

I would be very sad if you guys get hacked again,
and Denmark was left behind with no sorts of protection.
Even Germany our neighbour country is on that list.
But ofcourse it may take some time, so please do your best Sony.

I would REALLY LIKE AN EXPLANATION as to why HACKERS and JB users can still access the PSN using the ReBug 3.61 spoofer as I have just found out. This means they will get the same welcome back package as the rest of us legit users and I find that unacceptable. Please explain as I feel that this just emphasises the lack of security STILL on the PSN, I feel that I cannot still trust Sony with my details.
I have seen proof of this and it is also all over the web. I could fix this in an hour and I’m just a network manager that works for schools and such…..

did you know that 95% of all hacks cheats glitches go through sony network and they never cought one offender?? did you also know that in 2009 it was recorded that sony psn was that bad with hacks and cheats to online games the games would lag. so in 2 they solved 5% how crap is that~!!!

You are starting with apologies. Well, talk is cheap. We ALWAYS get to hear that things are difficult. It´s difficult to sell movies in the Netherlands, it´s difficult to sell comic books in the Netherlands, it´s difficult to sell Play tv in the Netherlands, it´s difficult to sell music in the Netherlands. Yes, it is, when you are extremely incompetent. Hire people in the countries that are “difficult” and start acting on your promises. You had more than 3 weeks to figure that out!
Sony made a promise, be sure to keep it!
If in the meantime something happens with my information I´m sure you look the other way. You are further away than ever to win back my trust.

HI SONY I’M HAVING PROBLEMS CHANGING THE FOLLOWING ACCOUNTS BECAUSE I HAVE NO ACCESS TO A PC. CNC_L3GENG_88, SXC_CHRIS_030, SXC_STACE_030, hothead155. IS THEIR ANY CHANCE OF SENDING THE TO MY ACCOUNTS PLEASE ASAP SO I CAN RESET MY PASSWORDS VIA MY PS3.

ha haaa. read some of the articles on Affinion, the irony of Sony, after being hacked, offering data protection to its customers, from another company that have already been wrapped on the knuckles for buying (and subsequently applying charges to) credit card info from other e-tailors.

couldn’t write it better..

kinda glad they haven’t offered anything to us on the emerald isle yet. altough find it funny they couldn’t find a vendor for here yet considering half of the insurance companies operating over here are English!! they all must have been asking for actual premiums rather credit card info as payment XD.

and, i’m not complaining about the content of the welcome back package, as a free service i don’t think Sony are obliged to give us any freebies PSN wise as a result of the outages. Just getting tired of a company that have been doing business in this country as far as i can remember (32 years and counting) still havent figured out how to get a new business model (like Video service) operational inside of three years after one of the biggest markets in the world (US) has already gone live

If I worked for Sony at this moment in time I would of broke, or quit my job because of the stress. In my opinion there in turmoil for customer satisfaction, and everyone having a go at them isnt going to help. We all just have to be patient or were just going to add to there problems.

HI CHRISOPO HERE AGAIN I’M ON GTA IV ON MAFIA_CHRISOPO ACCOUNT AND KEEP LEVELING UP TO GO BACK TO LEVEL ZERO IS ANY1 ELSE HAVVING THIS PROBLEM AND WHAT STEPS ARE YOU GOING TO TAKE TO DO SOMETHING ABOUT IT CUZ ITS REALLY ANNOYING SO SORT IT OUT AND IF YOU CAN WRITE BACK THAT WOULD BE GREAT.

According to the Better Business Bureau, thousands of issues have been reported by consumers for deceptive selling practices, unauthorized charges to consumers’ credit cards, and failure to respond or resolve issues. Many of these complaints stem from the charges individuals found on their credit card statements. Consumers are told that it takes 28 days for a charge to be canceled or credited back, and even employees of the credit card company are not able to dispute these charges in the same manner any other charge would be handled. Per the creditors contracts with Affinion Group disputed charges were to be processed by contacting Affinion directly. Where any normal unauthorized charge can be disputed and resolved within a month as a matter of law, charges from these merchants are often not resolved for several months on end.[11]

On March 7, 2005, the company made a Settlement Agreement with the Office of the Attorney General of Florida. Florida Deceptive and Unfair Trade Practices Act, Chapter 501, Part II, Florida Statutes.[12]

In July, 2005, the Attorney’s General of Connecticut, California, and Maine brought a lawsuit against TLG/Affinion for allegedly deceiving consumers into enrolling in its clubs.[13] [14]

In December, 2006, Trilegiant/Affinion agreed to pay over $8 million dollars to 17 states and their residents to settle allegations of deceptive selling practices.[15

And Affinion are a marketing firm, rather than a specific data protection/identity theft firm, so this seems a lot more like spin/damage control from Sony than an genuine attempt to protect loyal customers.

“These companies charged millions of consumers’ credit cards without ever obtaining the billing information directly from consumers. While Affinion’s decision to end the so-called ‘datapass’ process is a positive step, this investigation is ongoing and will not end until all online shoppers are protected and online datapass marketing has been stopped.” said Sen. John Rockefeller (D-W.Va.) at the the U.S. Senate Commerce Committee meeting on Affinions shady business practices.

The irony of Sony working with Affinion when millions of customers have had their credit card details stolen is almost too much to bear.

Based on how long it took to finalise the botched welcome back programme and this identity protection that covers less than half the SNEE/SCEE territories, i have lost all faith in sony and what do i have to show for it? my personal details on the black market.

I have also have a UK account and have a plus subscription only on my UK account.But I live in Republic of Ireland reason why I have a plus subscription on my UK account because I live closer to the northern Ireland. I would like to known will the identity theft fraud project would still be able to protect my account. I really hope so because I would sign up to keep my UK account safe. please reply back Nick

Welcome back! I am sorry you have received such bad publicity from a quite frankly hysterical media. It’s a shame that many ‘journalists’ appeared not to have checked their facts before spouting rubbish to the general public.

I would like to thank you for your offer of identity theft Protection but I decline. I’m a big boy now and can take care of my own problems.

I have apparently had my personal details stolen at least 3 times now, and so far (touch wood) have yet to suffer any ill effects from evil cyber criminals.

I would like to thank you for your heartfelt apology, this was a shock as no other company that had lost my details had done this before…they merely pointed the blame elsewhere. Very impressed by this.

It’s a shame the blog was so inactive during the outage, I for one would have liked to have seen some articles about what was going on behind the scenes. I realise that a lot of this was confidential…but I feel a human interest story of someone/or team working tirelessly, being stressed, not having much sleep could have gone a long way. The silence was deafening.

It’s easy to say that people should stop complaining if their country is not in the list. The truth of the matter is that personal information was stolen and people are therefor concerned about how this matter may be resolved. It’s their right to complain.

with this and the welcome back package details being revealed does this mean we can expect the store back soon? or is it still a ways off? only concerned because i got a new ps3 yester day managed to transfer my account to it no problem but need to redownload all my dlc

hi not sure where to post but can you please help i have just been playing cod blk ops online i randomly got kicked out of a game then a message came up saying some1 else has logged in using this ID? i promptly changed my password again but was this normal?

I cannot believe how many people do not read the updates fully!!!! good update nice to see playstation cleaning up the mess, to all those complaining it could be worse playstation could have done nothing at all and just patched up the problem!!!

The update says it is a “ONGOING PROCESS”. That means they are still looking into it. If they ain’t replying then that means they haven’t found a suitable one in Norway YET. You can’t expect them to answer if they ain’t found anything suitable for you yet.

“Each country has a different way of handling identity theft, whilst some offer relatively sophisticated services, others may not. Therefore, we must stress that this is an ONGOING PROCESS which will see new identity theft protection programmes identified where possible.”
That is in the original statement, the one at the top of the page.
They have only released the name of the company used for the UK, France, Spain, Italy and Germany because it was probably easier to find a company that covers these countries. They say in the post some countries offer sophisticated services and some don’t. Depends on whether Norway has a company that offers this.

Look into Affinion and the complaints/lawsuits made against them before making a judgement as to whether this is “better” or not. The y are credit card scammers and have had to pay millions in damages in the USA.

Typical. No answer. And when I got an answer on the forum, the person told me that he/she didn’t know anything. He/she didn’t even wanted to ask someone that actually knows something.
I wrote a e-mail to my country’s support, and what a surprise! No answer. They could at least leave an answer that it unsure at the moment or that this will not be given to Norwegian customers!
And this Nick character seems to have gone into hiding.

10+ mins on hold including the blablabla pitch the computer voice has on that hotline. Not my idea of fun. Maybe they are busy? If Sony are paying fraudprotect.co.uk for a service, I’d expect them to man the phones on the 2nd day it’s offered!

Poor show Sony, more of the same. I’m tiring of the wait for everything you do!

The identity theft service offered by SONY is best summed up as a COVER-UP.
The identity theft service offers monitor of 1 card, bear in mind that you could have used ‘n’ number of cards to purchase ‘n’ number of things. Now, if you were to browse your purchase history it would have your old cards which my guess be definitely stored on their system and would definitely be fallen to hackers.
Now is it just a publicity stunt to offer a theft protection or do they really mean it !! As for me it does not make sense to register one card and not be able to register another.
A recent 30 min paid conversation with SONY gave me following response which does not mention my suspicions but best cover up their side.