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Staff Satisfaction Surveys

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Monday, 25 January 2016

Dissatisfaction is a leading cause of staff turnover, reduced employee engagement and productivity. This is bad for your business. It costs you money and time in training new staff leading to other disastrous effects for your bottom line. We can help. Read on to find out more about our staff satisfaction surveys and what they can do for your business.

What is a staff satisfaction survey?

Staff satisfaction surveys ask a series of questions across a broad range of topics about an organisation. They are generally available to all staff and come with an option for each staff member to remain anonymous if they so desire. Responses are then collated so that the organisation can get an insight into how staff are currently feeling about a range of matters within the business.

Staff satisfaction surveys are great for businesses that are looking to reduce turnover and increase staff engagement and productivity. Satisfaction surveys have helped many businesses commence on the path to becoming an employer of choice.

Why conduct a staff satisfaction survey?

One of the biggest costs in any business is staff turnover. The leading cause of staff turn over is staff dissatisfaction. This dissatisfaction amongst staff can be due to many reasons. It may be an inadequate salary, work/life balance, communication (or lack of), team work, not enough professional development opportunities or any number of other issues.

How do you find out if staff are happy or not? We all know staff that are confident in speaking up and providing their opinions but what about the staff that don’t have the confidence to speak up? How do we prevent unwanted turnover and how do we determine if issues are felt by a majority or minority.

Knowledge is power – how can we fix a problem that we are not aware of?

Google, Facebook and Apple, all highly successful companies have one thing in common. Their reputation for looking after staff and providing a work environment that encourages productivity, loyalty and innovation.

Your business may not be on an international scale but by discovering areas of staff dissatisfaction, and addressing those concerns that are appropriate, there is a potential for significant business growth, a reduction in company expenses, (including less employee sick leave) and a lower staff turnover.

How do ESE's staff satisfaction survey’s work?

Staff can sometimes be reluctant to discuss aspects of their employment that they are dissatisfied with. That is why it is important to ensure that there is the opportunity when responding to survey questions to remain anonymous.

Staff satisfaction surveys can take on a number of different formats. ESE consulting tailors survey questions for each organisation, ensuring that results are always relevant and businesses get the best value for their capital investment.

Generally, survey questions cover the following areas:

Team work

Quality of product/service

Opportunities available – promotion, professional development

Overall job satisfaction

Work/life balance

Mission/vision/core values

Workplace and resources

Leadership

Communication

What will the outcome be?

When the staff have completed the survey, ESE collate the responses into ‘easy to read’ graphs and analyse the verbatim comments to provide information on areas that are causing dissatisfaction and areas creating satisfaction. We also analyse suggestions staff have provided for improvements. Results can be presented to a board or management team and based on the results; we can recommend strategies that you can utilise to improve satisfaction within your workforce.