Identify scams at home

Warning Signs

We’ll never send you emails asking you to verify details or reset your account password. Do not click on links contained within these emails; please type suncorpbank.com.au into your web browser or visit the mobile banking app to check on your account.

Be cautious if someone calls to ‘fix’ your computer or claims to be from Suncorp Bank. If you have not organised this service directly and do not recognise the phone number, do not provide any information or access to your information. Instead, ask for their name and contact number and do some independent research or investigation to find out if the call is legitimate.

We’ll never call you and ask for payment when helping you safeguard your banking or ask you to 'Logon to Internet Banking' through an email.

How to Identify a Hoax

Poor grammar and spelling (although sometimes they can be grammatically perfect!).

Links to web addresses that are different to what you would usually expect (although there are ways to make links appear legitimate).

Urgent appeals for help or personal details (like credit card or account numbers, PINs or passwords).

Someone calls to ‘fix’ your computer and you have not organised this service directly or recognise the phone number.

Your computer begins to run very slow

The look of your computer has changed and/or opens up websites automatically that you don't normally visit.

What to do if you're suspicious of an email

If you suspect you have responded to a fraudulent email or been a victim of fraud, contact us immediately on 13 11 55.

Hoax email example - updated September 2015

Customers have been recently receiving fake emails regarding a "system upgrade" and asking you to verify information. This email is 100% fake and we'll never email you asking you to verify any personal information via email or login to Internet Banking.

Products and services including banking, superannuation and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group.