"Working together, we are providing new capabilities to service providers to launch new services faster, provide superior customer service experiences, and create new or enhance business growth plans at a total cost of ownership that simply canb .t be matched," says Convergys' Bob Lento. "The result is a solution that ushers in a new era of affordable innovation and customer-centricity."

"Currently under development, the solution will provide a comprehensive next-generation business support system (BSS) that dramatically improves the customer experience," according to RFPConnect. "By combining Microsoft Dynamics CRM and Microsoft SQL Server 2008 R2 with the modular business support system capabilities of Convergys, the solution supports a shared vision of enabling service providers to rapidly deliver a wide range of new and differentiated services."

"The integration of the highly scalable Microsoft Dynamics CRM into the Convergys Smart BSS Solutions portfolio will bring the well-known and easy-to-use customer care tools based on Microsoft Office, Outlook, and SharePoint across all service providersb . customer care channels," the article states.

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