This course is for supervisors and staff providing quality assurance for agencies implementing counseling and testing in Texas. Areas explored in this training include performing staff observations and giving feedback, implementing protocol-based counseling, and conducting chart reviews. It is required for supervisors of DSHS-funded agencies implementing HIV counseling and testing; it is recommended for supervisors of any agency that is implementing HIV counseling and testing. Prerequisite: Foundations of Counseling and Testing training (3 days plus pre-requisites).