To avoid a delay in the shipping of your order please place your order online via our shopping cart. Credit card orders must be placed on our shopping cart for security reasons. We prefer to communicate by e-mail in order to handle your request in a timely, accurate and documented manner insuring the correct product, sample, solution, price and delivery is to the right person at the right place on time as cost efficient as possible. All orders shipped F.O.B San Leandro, CA94579Rush orders available ON MOST BUSINESS DAYSif paid byand cannot be to a P.O. Box. Next day is available but you must e-mail us and check stock b/4 placing your order.

Products found to be defective
in materials or workmanship within 10 days of your receipt will
be replaced at no cost to you upon our inspection of returned
product. Stock items may be returned if returned in the original
container, original condition and done so with our written permission
(e-mail will work
for this) if we are notified in writing
within 10 days of your receipt of goods. No return can be made
with out our written authorization. We will refund the full purchase
price less shipping cost and a 20% restocking charge on authorized
stock items returned. Items requiring a quoted price or take
longer than 7 days to ship are not stock items and cannot be
returned unless found to be defective within 10 days of receipt.
We do not refund shipping costs unless product is defective.
To protect your right to a refund, replacement or return please
request a free sample of the product you are purchasing. Any
product that cannot be priced from our web pages will be considered
a special order and cannot be returned. Large quantity purchases
and custom items cannot be returned. The correct size of inserted
materials in our products should be determined by you from a
sample you request. You should test the product b/4 you purchase
it from us to determine if it will do what you need it to do.