SmartGlass device requirements

To use SmartGlass on the console or on another device, you need the following:

An Xbox profile

Xbox One SmartGlass software that’s running on a SmartGlass-compatible device, such as:

Xbox One SmartGlass for Windows 8

Xbox One SmartGlass for Windows Phone

Note To control OneGuide on your Xbox One from your Windows PC or your Windows Phone, you must use the Xbox One SmartGlass software. To connect to your Xbox One console for other purposes, you can use the Xbox App on Windows, iOS, or Android. The Xbox 360 SmartGlass software will not connect to your Xbox One.

SmartGlass connection requirements

SmartGlass uses a connection between your Xbox One and a connected device. Both your console and the connected device must be turned on and signed in to Xbox Live. You can connect over:

A local or home network

The Internet

A 3G or 4G cellular data network

The faster and more reliable your connection, the better performance SmartGlass will deliver. For best results, we recommend using your local network.

Set up SmartGlass on your Xbox One

Here’s how to get SmartGlass up and running on your console:

Press the Xbox button to open the guide.

Select Settings and then select All Settings.

Select Preferences and then select Xbox app connections.

In Xbox app connections, select the option that best meets your needs.

Set up your SmartGlass device to connect to your console

On your SmartGlass device, sign in to your SmartGlass app using the Microsoft account that’s associated with your Xbox gamertag. If you don’t know the Microsoft account associated with your Xbox account, see the Microsoft account FAQ. Then, you can connect your SmartGlass device to your console.

The SmartGlass app is slow to respond, or you get a slow-connection message

Solution for phones and tablets

Connect your phone to your home wireless network. Although your smartphone or tablet can communicate with your console over a cellular network, you will get the best performance if your phone is connected to the same wireless network as your console.

The SmartGlass app can’t find or connect to your console

Make sure you’re using the same Microsoft account

If SmartGlass can’t find your Xbox, make sure the Microsoft account associated with your Xbox Live gamertag is the same Microsoft account that you use to sign in to SmartGlass. If you don’t know the Microsoft account that is associated with your Xbox Live account, see Find your Microsoft account or password.