On Site Service Calls:

We will send a technician over to your home or business for up to 1 hour On Site computer services. Most computer troubles and problems can be solved within an hour. Each additional hour is billed at a rate of $50 an hour.

Cost: $100

Phone Tech Support with Remote Desktop Assistance:

Phone Tech Support with Remote Desktop Assistance from Tech Ninjas is the most economical way to solve your Computer / Tech Problems. Tech Ninjas offers Remote Desktop Computer Assistance with its innovative Remote Control software. What this means for the customer is, even the toughest computer problems can easily be fixed over the phone by having the customer allow access to their PC via the Tech Ninjas Support Tool. A trained Administrator from Tech Ninjas can then assist the client in fixing the problem just like he was sitting at the PC without ever having to make a visit. This saves the Client Time and Money as the cost of Service Calls are much greater than Phone Support.

If the problem is not solved in 15 minutes over the phone, each additional 15 minutes will be $25 -OR- the customer may choose to pay the above $120 service call ONLY and have one of our trained techs come to your home or business to fix your problem. It the event a service call is deployed over the phone, the 15 minute or less call is FREE OF CHARGE. Limitations apply.

Cost: $25 / 15 minutes

Computer Refurbishing:

In the event your computer is not repairable on site, it may be necessary to take back to the lab and refurbish it for proper operation. This is typical in computers that have many virus and or spyware problems. Not all virus and spyware problems can be resolved without a fresh reinstall. This includes backing up all data and formatting the hard drive. Then, a fresh copy of Windows and other software is reinstalled back onto the machine and all customer data is restored as well.

Cost: $100

Personal Web / Email Hosting:

Personal Web and Email Hosting by Tech Ninjas is not only economical but also packed with many extra features like a cPanel and Fantastico.

Cost: $100 / Year

Business Web / Email Hosting:

Tech Ninjas Business Class Web and Email Hosting is the economical, secure, and stable way to run your companies' technical services. We provide unparalleled security, stability, service, and support to our business clients.

Cost: $200 / Year

Web Site Maintenance / Administration:

Web Design and edits are billed at a flat rate of $50 / hour with a 1 hour minimum.

Cost: $50 / hour

Web Site Maintenance / Administration Programs:

Just got a website designed, but what about monthly maintenance and edits? Every business with a web site needs regular maintenance and edits. Tech Ninjas offers 3 levels of Web Site Maintenance / Administration Programs to suit any needs. ALL PLANS INCLUDE YOUR YEARLY HOSTING DUES IF PLAN IS KEPT THROUGH THE COURSE IF A YEAR!!! (Up to a $200 VALUE!) The plans offered are as follows:

PLATINUM-WEB:

This plan is for those who need several edits to their site each and every month without the $50, 1 hour minimum commitments that can end up costing $100's more for monthly edits:

Up to 9 hours Web Administration / Design Work per month.

Cost: $300 / Month

$450 VALUE! .::. $150 SAVINGS!

GOLD-WEB:

This plan is for those who also need some edits to their site each and every month. The plan is the same as the PLATINUM-WEB above but with 6 hours instead of 9. The plan includes:

Up to 6 hours Web Administration / Design Work per month.

Cost: $200 / Month

$300 VALUE! .::. $100 SAVINGS!

SILVER-WEB:

This plan is for those who need minimal edits to their site and want a Web Site administrator on call for such edits without paying the $50 / 1 hour minimum fees. If you make 3 or more edits to your site each month, this plan is for you! It includes:

Up to 3 hours Web Administration / Design Work per month.

Cost: $100 / Month

$150 VALUE! .::. $50 SAVINGS!

Network and Computer Maintenance Programs:

For every business customer, there are specific needs. Therefore, Tech Ninjas offers 3 levels of Maintenance Programs to meet both the Technical and Financial needs for nearly everyone. We offer super fast technical support with the fastest response time available. The plans offered are as follows:

PLATINUM-SERVICE:

This plan is for small to medium sized businesses who want the benefits of an in-house administrator without the high cost associated with one. This plan is great for full scale network administration, maintenance, and support. There is nothing our ninjas can't handle! This plan includes:

Up to (20) 15 minute tech support calls with a 15 minute or less response / call back time.

Up to (4) 2 hour On Site Service Calls with a 1 hour or less deployment time.

On Site Service Calls in this plan only apply to the Phoenix metropolitan area. Service Call Hours can be substituted for Remote Administration (if applicable). Unused calls and time do not roll over to the next month. Times can be combined for longer calls and or visits within the month.

Cost: $600 / Month

$1000 VALUE! .::. $400 SAVINGS!

GOLD-SERVICE:

This plan is also for small to medium sized businesses who want the benefits of an in-house administrator without the high cost associated with one. This plan is same as the PLATINUM-SERVICE above but with half the support calls and visits. This plan includes:

Up to (10) 15 minute tech support calls with a 15 minute or less response / call back time.

Up to (2) 2 hour On Site Service Calls with a 1 hour or less deployment time.

On Site Service Calls in this plan only apply to the Phoenix metropolitan area. Service Call Hours can be substituted for Remote Administration (if applicable). Unused calls and time do not roll over to the next month. Times can be combined for longer calls and or visits within the month.

Cost: $300 / Month

$500 VALUE! .::. $200 SAVINGS!

SILVER-SERVICE:

This plan is for homes and small businesses who want the benefits of an in-house administrator without the high cost associated with one. This plan is great for regular computer maintenance to keep your computer and network in shape and ensure everything is working properly. This plan includes:

Up to (5) 15 minute tech support calls with a 15 minute or less response / call back time.

Up to (1) 2 hour On Site Service Calls with a 1 hour or less deployment time.

On Site Service Calls in this plan only apply to the Phoenix metropolitan area. Service Call Hours can be substituted for Remote Administration (if applicable). Unused calls and time do not roll over to the next month. Times can be combined for longer calls and or visits within the month.

Cost: $150 / Month

$250 VALUE! .::. $100 SAVINGS!

Tech Ninjas is committed to being a full service technology administration company capable of serving all your high tech needs. For any service not listed above, just give us a call at 623-252-HOST to discuss your needs. We will be happy to make up a custom plan or service that best suits you.