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MDS (My Dealer Service) is a web-based software application enabling service departments to communicate with their customers, both internal and external, via text or email. MDS gives the service department a platform to do mobile inspections that can be attached to a work order or sent electronically to the customer. Customers can receive, approve and sign estimates on any internet enabled device. MDS keeps all the relevant work order information such as videos, pictures, documents, and internal notes in a file system and archives it after the work order has closed. MDS can also help your customers manage their fleet of equipment with a new dedicated customer portal that allows customers to upload equipment and sync with the service department. Customers can request work orders, perform inspections, upload equipment photos/videos and share the status of their fleet with the service department.