Cons:
boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting.
also - wifi did not appear to work at all, and directions were not useful

NKG

YVR

Good 7.6

Pros:
We were bussed to the far end of the tarmac to board which seems normal for this airline out of Nanjing. The step stairs would be a problem for anyone with mobility issues. Seats are comfortable enough and the inflight entertainment has several options for current movies, tv, audio or games. Mine worked on the flight home but not the outbound flight. Meals were plentiful but not to my liking, catered to the majority of the travellers which is reasonable. There were some vegetarian meals available to those that requested previously. They came around many times with beverage service and water as well. Language is a bit of a barrier but if you are patient you can figure it out. Very happy overall with the experience we had at the price we paid.

Cons:
Food options were limited. Boarding was a long process by bus out to the tarmac.

PVG

BKK

Excellent 10.0

Pros:
This flight was shorter but i felt flight attendants were still very attentive.

Cons:
Didn’t have individual screens to watch movies. One movie didn’t have English subtitles. Not that i cared because I was in and out of sleep, just pointing it out.

PVG

JFK

Good 7.2

Cons:
The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying.

YYZ

PVG

Excellent 10.0

Pros:
Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.

Cons:
I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good.

PTY

IAH

Excellent 8.0

Cons:
Delay

PEK

JFK

Okay 4.0

Pros:
The stewards and stewardess’ were pleasant

Cons:
Our first Air China flight departed 2 hrs late and then to top things off they lost my wife’s luggage on the way to Thailand. We had to wait in the airport for hours for it arrive on the next flight. The experience at Beijing airport was my worst experience in any airport. The Chinese staff were very rude. Just to transfer planes everyone must submit their fingerprints. I don’t think I will ever fly Air China again simply to avoid this airport.

PEK

MEL

Okay 4.3

Pros:
Very professional flight crew

Cons:
-10 degrees and people hoarded in a bus to board an international flight that has no access to aerobridge. Vegetarian food for Air China is rice and boiled vegetables. Broken entertainment system. In short, the flight was disappointing

Cons:
Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again.

ICN

JFK

Okay 4.0

Pros:
Cabin, seat, and aircraft comfortable but not at all luxurious.

Cons:
Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years.

ICN

JFK

Excellent 10.0

Pros:
the beautiful and polite crew

Cons:
seats lack of cusion

ICN

JFK

Good 7.0

Pros:
Crew was very nice and accomodating.

Cons:
The temperature in the airplane was extremely cold, even wit h the blanket on I was literary shivering. Other people felt the same, the person next to me kept on her a heavy winter coat with a hood all the time. Seats were extremely tight.

ICN

JFK

Good 7.6

Pros:
I love how they give importance to parents traveling with little kids.

Cons:
They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice.

Pros:
Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538!
How do they do it?

BDA

YYZ

Good 6.3

Pros:
The staff are friendly

Cons:
They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..

YYZ

YVR

Okay 5.3

Pros:
The movies.

Cons:
It’s a crowded plane with tiny seats. The passengers in my row who had not been able to bathe did not make the 5 hours go by quickly.

PVG

YUL

Excellent 8.0

Pros:
Good service good flight fair food and nice seat.

Cons:
Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing.
They hardly checked anything.

Cons:
The gate agent at JFK was annoying. She forced us to check carry on bags for no apparent reason. Much larger carry on’s were allowed both before and after us. Her fellow agent seemed like she wanted to apologize for her capricious behavior, but was understandably hesitant to do so.
The airplane seating was cramped and uncomfortable. The rntertainment choices were very limited unless you enjoy superhero movies or a very limited range of audio/musical selections. So it goes in coach class.

Cons:
They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me.

TPA

DTW

Excellent 9.6

Pros:
The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!

Cons:
My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing.

Cons:
The crew was not very attentive compared to other times I have flown business class. Not very solicitous in terms of offering water regularly, etc. Also, surprisingly little food offered over a 14 hour flight from Shanghai to New York. A reasonable dinner at midnight, shortly after takeoff, then nothing till almost 12 hours later, and then not the hearty breakfast one would expect after that much time and on business class but a very small snack. Not very satisfying.

JFK

PVG

Excellent 10.0

Pros:
The service is phenomenal. They served so many meals i felt like a bear in hibernation, waking up, eating and going back to sleep.

Cons:
I don’t have anything bad to say. The service was really good.

PVG

DEL

Excellent 9.0

Pros:
For a budget airline, it was an excellent flight, on time, reasonably good seats, with vegetarian food as ordered.

Cons:
It was slightly disorganized, with not a lot of smiles from the crew, but it was fine anyway. I wish food portions were a little larger.

ORD

PVG

Excellent 9.3

Cons:
boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting.
also - wifi did not appear to work at all, and directions were not useful

Cons:
boarding was slightly confusing, but flight was super-full and many other travelers were rude while waiting.
also - wifi did not appear to work at all, and directions were not useful

PVG

JFK

Okay 5.0

Pros:
It was cheap, had a pretty good selection of movies, was able to choose my seat.

Cons:
The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.

Pros:
Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.

Cons:
Boarding time always seem to slip a few minutes lately.

TPE

SGN

Mediocre 3.3

Pros:
It was a quick flight to my home country!

KIX

TPE

Excellent 9.6

Pros:
Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.

Cons:
Boarding time always seem to slip a few minutes lately.

TPE

SFO

Excellent 8.0

Pros:
the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride.

Cons:
the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off.

TPE

MFM

Excellent 10.0

Pros:
Their service exceeds every other airline I have been on. Amazing flight attendants with quality food and comfortable seats.

Cons:
Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years.

ICN

JFK

Good 6.3

Pros:
Same as above

Cons:
Same as above

ICN

JFK

Good 7.0

Pros:
Crew was very nice and accomodating.

Cons:
The temperature in the airplane was extremely cold, even wit h the blanket on I was literary shivering. Other people felt the same, the person next to me kept on her a heavy winter coat with a hood all the time. Seats were extremely tight.

ICN

JFK

Good 7.3

Pros:
The crew was exceptional

ICN

JFK

Good 7.6

Pros:
I love how they give importance to parents traveling with little kids.

Cons:
They ran out of food choices. I have been flying with Asiana for the longest time and this has happened thrice.

Pros:
Lots of room”for stuff”, so you aren’t digging in your attaché case all the time, almost like a desk area. We had eaten prior to departure so I asked to be served the meal later and they had no problem.

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