Original Post

iOS Crash on Title Screen iOS 12.2

My app is crashing when opened. It will not load past the Title screen. It started happening last night 4/17/19. I am running iOS 12.2 on an iPhone XS Max. I have uninstalled and reinstalled the app. And cleared cache. Any suggestions?

Re: iOS Crash on Title Screen iOS 12.2

Have opened case, been a week - gets to game splash screen, past dark EA screen, and crashes without error. Started happening after I made a purchase and there was an error with one of the cards, said it needed to restart.... after that can’t get past splash screen. I’ve done all the troubleshooting tips -I played on my device using a guest account and I was able to play, after reloading my profile issue is back.... has to be my game saved data.... have spent over 75$, this is really frustrating.... and support guys - don’t even think they read my emails as all they do is suggest templates answers although I tell them I’ve already done the steps....

Re: iOS Crash on Title Screen iOS 12.2

Hey @BobLeeSwagger86 and @CaptainKB24 can you tell me what specific iOS device you are both using? @WasabiDoobie what device are you using also? And do you happen to have your Persona ID for your main account? Alternatively I can try your in game name and see if I can find out some more info. Thanks!

Re: iOS Crash on Title Screen iOS 12.2

@EA_Grasshopper ID is WasabiDoobie, cae has been escalated to specialist - after going round and round over a week.... this happened after purchasing the $14.99 epic crate.... as the new cards were displaying, an error about one of the cards came up and said game had to restart. I had made several purchases back to back..... odd thing, same thing happened when I was playing the Simms mobile a while back.... after making several purchases back to back, got error when viewing new items, error and game would do same thing - crash / exit after splash screen..... same behavior on different devices. They had to fix my game data and refund me last purchase..... current case #48205936... thanks

Re: iOS Crash on Title Screen iOS 12.2

Hey @BobLeeSwagger86 and @WasabiDoobie, I've looked into your accounts and noted that your tutorial completion seems a bit off which could be causing these issues. However, we released 1.5 yesterday so if you haven't already, can you update your game and let me know if anything changes? Thanks!