Have A Question About Your ostom-i™ Alert Sensor?

Device Setup

The device is designed to last up to 3 months. As you know it is constantly sending a signal via Bluetooth® wireless technology to your mobile device checking whether the bag/pouch is filling to your alarm settings. This process is unlike any other use of Bluetooth technology. If you imagine a Bluetooth® ear piece used in your car then this has a life of about 2 hours before needing to be recharged. The actual life will be determined based on how many alarms you set each day. We anticipate an average user setting three different alarms per day and that will give you maximum battery life. However you are free to set as many alarms as you wish and it will only slightly start to reduce the battery life.

When lying down the bag will appear not to be as full when compared to standing up. This obviously is not true so we suggest reducing your alarms settings by 50%. For example if you set your alarm to go off at 30% full then reset the alarm to 15% when going to sleep.

The device should stay "paired" ie connected to your mobile providing you keep the mobile relatively close to the device at all times. Should it become unpaired then simply go to the devices tab on your mobile app and scan and re-pair your device.

The device is approved as a class 1 medical device by the FDA. This means that your doctor or hospital is allowed to prescribe it. However you will need to check with your own insurance policy and they do vary from one to another.

Sometimes the app may not be able to pair with your device right away. If this happens ensure that Bluetooth is turned on and wait for the green light on the sensor to turn off. Once it has, attempt the pairing process again. If you are using an iPhone or iPad the system will ask you to trust the sensor, so be sure to confirm this.

This is likely due to rejecting the app's first request to send you notifications. To remedy this, go into your Settings app and ensure that ostom-i Alert is in Notification Center, and is allowed to send you banners or alerts based on your preference.

This is normal; our sensor communicates with the app once every minute in order to conserve the battery life of both your phone and your sensor. Please do not turn off the Bluetooth® settings of your phone or this will cause our app to be unable to communicate with the sensor.

When at home we recommend staying within a close proximity between the bag and the sensor at all times. The Bluetooth® wireless technology our sensor uses has a shorter range for iPhone® than your typical WiFi router, and is tested to a range of up to twenty-five feet. In the hospital the range is 60 feet.