TECHNICAL SUPPORT

TO ENSURE THAT ALL ISSUES ARE RESOLVED AS QUICKLY AND EFFICIENTLY AS POSSIBLE ALL TECHNICAL SUPPORT IS VIA E-MAIL OR THE SUPPORT TICKETING SYSTEM.
The average support response time via email or ticket is 10 minutes
If you do not want to use the electronic support services then you can e-mail us with the details of your technical support request and the reason that it cannot be resolved using the online support portal and we can schedule a telephone call, however online tickets will remain the priority.
Prior to the scheduled telephone support you will have need to provide basic information such as :-
Your company and contact details
Router make / model IMEI / firmware level
nature of fault
This will ensure that we can be prepared beforehand and provide an efficient service,