FAQs

YOU AREN'T THE FIRST TO ASK

Whether you're new to online education or an old pro, you may have a question for us. In an effort to save you time, we've compiled some of our most frequently-asked questions below. Just click on a question to read the answer, and if you don't find the answer you're looking for don't hesitate to call us at 888.827.0777.

GENERAL AND ACCOUNT INFORMATION

What are your hours of operation?

What are your hours of operation?

We are open 7 days a week via phone, email, and instant chat. Our hours of operation are Monday – Friday: 6:00AM – 8:00PM MST and Saturday and Sunday: 8:00AM – 5:00PM MST.

I forgot my login information. What do I do?

I forgot my login information. What do I do?

There are several ways to retrieve your login information.

You can access the registration email that was sent to you when you created your account. Your login information was included in this email.

On the ‘Student Log In’ page, you can select the ‘Forget Your Password?’ link and enter in the email address associated with your account. This will generate an email to the email address we have on file with your password.

You can contact our Customer Support team to obtain that information. Click here to obtain our contact information.

Which browsers are compatible with your courses?

Which browsers are compatible with your courses?

Our online courses require an internet connection of 56K modem or greater, at least 800 x 600 screen resolution, sufficient memory to run system software, and an internet browser. Compatible browsers for Windows include Internet Explorer 10 or newer, Google Chrome version 35 or newer, or Mozilla Firefox version 4.0 or newer; for Mac, the current version of Safari, Firefox, or Chrome. For an iPad, use the current Safari browser; for an Android tablet, Google Chrome version 35 or newer (not necessarily the default browser); and for a Windows tablet, Google Chrome 35 or newer, or Mozilla Firefox 4.0 or newer. We highly recommend using Google Chrome for the best experience. It is always a good idea to update to the most recent version of your browser for an optimal experience.

How do I update my email address?

How do I update my email address?

In order to change your email address, you will need to contact Customer Support. Click here to obtain our contact information.

BUYING COURSES

How do I sign up for courses?

How do I sign up for courses?

There are two ways to sign up for our courses:

Order online: You may go through the purchase process directly online. Select the state you are licensed in to access the course catalog page. Then select the course/package that best fits your needs and proceed through the checkout process. If you are licensed in multiple states, you can purchase additional certificates by selecting the plus (+) sign next to the course name. We will then have you login to your account (if you are an existing student) or have you create an account (if you are a new student). The last step in the process is to enter your credit card information and submit the order.

Order via phone: You may contact our Customer Support team at 888.827.0777 and sign up with us over the phone.

How do I order a course?

How do I order a course?

The CE Shop offers two easy ways to order courses:

Ordering online: Click the state you wish to take courses in from the dropdown Select Your State button on the green bar near the top of the screen on the homepage. Select your courses and click on proceed to checkout. The system will prompt you to log in as a returning customer or to register as a new customer. If you are licensed in multiple states, you should be able to click the plus sign (+) to the left of where it says 'Purchase Certificates For Another State,' and then type in the secondary jurisdiction in which you're licensed to the right of the magnifying glass, and add the certificate to your cart at that time.

Order by phone: Call us today at 888.827.0777 and one of our Customer Service Advisors will assist you in choosing a mix of courses to meet your needs.

What is the course format for your Post-Licensing and CE courses?

What is the course format for your Post-Licensing and CE courses?

Our Post-Licensing and CE courses are taken on one of our two learning platforms, either MyEasyTrack or LEAP. You can view our MyEasyTrack course demo here, and you can view our LEAP course demo here.

I am licensed in multiple states. Can I take courses that will count for multiple license states?

I am licensed in multiple states. Can I take courses that will count for multiple license states?

Yes you can! You can purchase an additional certificate for each course that is approved in a state in which you are licensed. There are two ways to purchase additional certificates:

You can purchase additional certificates when you purchase courses. First, add the course or package to your cart. While on the cart page, click 'Package Details' to expand the course selection (if you are purchasing a package), and then click the arrow next to 'Purchase Certificates for Another State' and type in the secondary state in which you are licensed. Click on the state name to add the certificate to your cart. Proceed through the checkout process.

You can also purchase additional certificates within 90 days after completion of a course. Select the green link 'Click Here to Purchase Certificate for Another State.' Check the box next to the state to add the certificate to your cart. Proceed through the checkout process.

PURCHASED OR COMPLETED COURSES

Why has my course expired?

Why has my course expired?

How do I access my courses?

How do I access my courses?

If you are already logged into your account, select ‘My Account’ in the upper right-hand corner of the page and it will bring you to your account page. From the main account page, you can launch your course work. If you are not already logged into your account, select ‘Student Log In’ and enter the email address and password that is associated with your account. Once you are logged into your account, it will automatically default you to the main account page. From this page, you can launch the course work.

When will my course be reported to the state?

When will my course be reported to the state?

If the state requires the school to report course completions, we will report the completions within the specified timeframe outlined by the state. You can refer to the requirement details on the course catalog page for specific reporting information.

How do I get my Certificate of Completion for the courses I have completed?

How do I get my Certificate of Completion for the courses I have completed?

There are two ways to obtain your Certificate of Completion:

The certificate is attached to the completion email that is sent to the email address on file once the course is complete.

Within the account, select the ‘Completed’ tab. Select the course name to expand the details about the course. On the right-hand side, select ‘Download’ and the completion certificate will download to your device and open.

Note: The certificate opens as a PDF file, so Adobe Acrobat is required.

Do I have to complete the course all in one sitting?

Do I have to complete the course all in one sitting?

All of our courses are self-paced so you can start and stop at your own convenience and your progress will be saved. To exit a Post-Licensing or CE course, select ‘Save Progress & Exit’ in the upper right hand corner of the page. This will ensure that your progress has been saved in the system.

How long after I enroll do I have to complete my courses?

How long after I enroll do I have to complete my courses?

Do I have to take an exam at the end of each course?

Do I have to take an exam at the end of each course?

Yes! There is a final exam at the end of each course. This is to maintain the integrity of the online course work and to ensure that you have read and retained the information. For specific information regarding the final exam requirements for your state, please access the requirement details on the course catalog page.

Can I print out a copy of the course?

Can I print out a copy of the course?

There is an option within each CE course to access the Instructional Material and download it as a PDF version. You can download/print the Instructional Material from the ‘Course Content’ section in the Table of Contents. The Instructional Material is provided as a supplemental study resource and is not meant to replace the online course (except for CA courses, which can be taken online or as correspondence). All slides and activities must still be completed within the online course and seat time requirements must still be met (where applicable).

The course is coming up on the screen and then disappearing. What do I do?

The course is coming up on the screen and then disappearing. What do I do?

This usually happens with Mac/Apple products and the Microsoft Edge browser. What happens is the course launches and then immediately hides behind the main account window. If you minimize the main account window, the course window will be behind it.