Opening: Identify the type of incident and preview the report.This report details a recent event in the undercoating bay. You will find (A) a description of the incident, (B) conclusions about the causes, and (C) recommendations for fixing the problem.

Middle: Divide the report into logical sections with clear headings.A. The Incident: Tangled Air Hose

During a routine inspection of work on Thursday, March 18, 2019 at 10:45 a.m., I found undercoater Bob Irving struggling to breathe underneath the truck he was working on. While spraying liquid-rubber sealant on the undercarriage, he had rolled his dolly over his air hose, cutting off the air supply. Provide context, describe the incident, and explain what followed.I immediately pulled him out, untangled him, and took the following steps:

I checked Bob for injuries and determined that he was unharmed.

List and number the events in the order they happened.I asked him what had happened. He explained that he couldn’t free himself because (a) he became tangled in the spray-gun cords, (b) his air hose was locked into his oxygen suit, and (c) he was lying down in a cramped space.

I discussed the incident with the undercoating crew. They confirmed that similar problems had developed before, but they hadn’t filed reports because no one had actually been injured.

I inspected thoroughly all undercoating equipment.

As a short-term solution, I bought air horn alarms to attach to the undercoaters’ dollies.

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B. Conclusions: Probable Causes

Middle: Develop clear cause-effect thinking.Presently, undercoaters maneuver under trucks and spray liquid-rubber sealant on the undercarriage while lying on their backs. Maintainer provides oxygen suits to protect their skin and oxygen supply from this sealant that (a) produces noxious fumes, (b) causes choking if swallowed, and (c) injures skin upon contact. However, this incident shows that our safeguards are inadequate:Use strong transitional words.

Ten-year-old oxygen-suit meters and air tubes frequently malfunction. Masks and hoses are beginning to crack.

Be precise and objective.The practice of lying on a dolly while spraying can cause undercoaters to get tangled in cords and hoses or roll over their air hoses.

Spraying from a prone position allows liquid rubber to drip onto undercoaters’ masks. This dripping obscures vision and makes it more likely that workers will get entangled and more difficult for them to get untangled.

C. Recommendations: New Safety Measures

Closing: Suggest solutions that clearly match the problem.To further protect undercoaters from these hazards, I recommend the following actions:

Stress benefits of action.With these measures, undercoating incidents such as the one with Bob Irving should not happen again. Please contact me with any questions and with your response to these recommendations. My phone number is 555-1222, and my email address is <GwenVos@maintainer.com>.

Writing Periodic Reports

Opening: Identify the report, the time period, the writer, and the reader.Date Submitted:

November 14, 2019

Period Covered:

November 1, 2018, to October 31, 2019

Prepared By:

Denzel Irving

Prepared For:

Senior Management

State the purpose of the report and what it covers.The following report reviews 2018–2019 activities at Stewart Plastics’ Joliet facility. Topics covered include manufacturing, safety, and quality. Based on this review, the report projects sales and production needs for 2019–2020.

Summary

Provide main points in a summary. (The summary may be placed at the end.)Major projects involved plastite screws for Fimco, spray-on graphics for Newland, Kelch steel clamps on EcoLab molds, and soda blasting to clean molds. Safety remained a priority through consultation with Liberty Mutual. First-Time Quality improved from 96.8 to 97.5 percent. Anticipated sales should be $6.4 million. To reach maximum output of $6.8 million, purchase a 5-axis router and hire a process engineer.

Hire a process engineer by March 2020: crucial to success of custom-job applications and implementing 5-axis router technology.

Conclusions and Recommendations

Closing: Summarize the report and the suggested follow-up.The Joliet Plant is capable of $6.8 million in sales. Roadblocks include the lack of a 5-axis router for custom-trimmed products and training for the use of this router. Therefore, I recommend the following:

Purchase a 5-axis router.

Hire a process engineer who can use the 5-axis router and conduct training.

Writing Progress Reports

Opening: Give a title and a reference number if appropriate.Subject: Hope Services Annual Progress Report (CDBG 2368-08)

Please accept this Annual Progress Report concerning Hope Services’ work with minorities for fiscal year July 1, 2018, through June 30, 2019. Clarify the period and preview the report.

I have included these statistics: (1) total number of minority persons assisted, (2) the number of households and their ethnic origin, and (3) their status as low- or moderate-income households. In addition, I have included a narrative describing highlights of culturally specific services for the past fiscal year.

Middle: Explain key developments.Outreach Highlights of the Cultural Diversity Program

In addition to the previous statistics, here are two illustrations of our progress on cultural-diversity issues:

Use lists where appropriate.In January, Jasmine Michaels joined Hope Services to develop the Cultural Diversity Program, including (a) services for victims of sexual or domestic assault, and (b) community outreach to minority populations.

Hiring a cultural diversity specialist has given HS a strong presence in the community.

In the coming year, HS will focus on strengthening its outreach to minority communities and increasing its training of staff and volunteers in cultural-diversity issues.

Anticipate further contact.Thank you for supporting our work with minorities through Hope Services. If you need additional information, please contact me. My phone number is 555-665-377; my email address is mdrummond@hopeservicesdevcenter.com.

Provide trip background.Crew #3 and I (Chris Waterford, crew chief) responded to a call from the Eugene District crew asking for help on repairing a leak. Based on their request, we took the emergency trailer and a 24-inch Plidco clamp. Our response time was 6.5 hours (2 hours loading, 4.5 hours driving). We arrived about 2:30 p.m.

Based on these considerations, we installed the 24-inch bolt-on clamp in 1.5 hours. The Eugene crew took responsibility for site cleanup. We packed up, returned home in 4.5 hours, and unloaded in 1 hour.

Closing: Summarize work done.Summary

The February 2, 2019, repair trip for Crew #3 aimed to help the Eugene District crew repair two leaks on the Camas Eugene Lateral near Mollala. Based on the small leak size, the muddy site, and the poor weather (rain), we decided to repair the leak without using protective air systems while installing a 24-inch bolt-on clamp. As a result, we completed the repair with these benefits:

Stress costs and benefits.A less-expensive clamp was used.

A time savings of approximately two hours was realized.

Total time spent on this repair was 13.5 hours, including travel, repair, loading, and unloading.