IT Help Desk

The Office of Information Technology is tasked with providing reliable, efficient, and modern computing facilities, services, and technologies to the administration, faculty, staff, and students of Louisiana College. Our goal is to deliver these information technologies and services in a manner that is prompt, courteous, and professional so that the administration, faculty, staff, and students can effectively carry out all work to achieve their goals and to further the development and growth of Louisiana College.

The Office of Information Technology

Provides support for network services and administrative data systems on the Louisiana College campus.

Provides support for the telephone communication system on the Louisiana College campus.

Makes available all technologies for students, staff and faculty in all areas of education.

Develops policies and procedures for all voice, data, and network systems providing clear guidelines for use and security of systems and data.

The Office of Information Technology assigns each LC student an e-mail address following his or her initial registration at the college. Students previously enrolled at LC should already have an LC e-mail address, and first-time students and freshmen e-mail addresses will be created upon admission and after registration.

The Office of Information Technology uses the first and last name of each student followed by “@lacollege.edu” to create the e-mail accounts. The Office of Information Technologyuses the first and last name of each student to create the network user id and the blackboard user id. The password is randomly generated from letters, numbers, and special characters. Passwords must be at least 8 characters long and must contain the following:

Example:

Network User ID: john.doePassword: Generated through random selection and given to your by admissions

Email User ID:john.doe@lacollege.eduPassword: Generated through random selection and given to your by admissions

MyLACOLLEGE Portal User ID: 1234567Password: Will be sent to you in an email to your LC Email Account.

For any questions about your e-mail address, contact the Office of Information Technology at 487-7181.

It is recommended that you change your password upon your first log on. Be sure to remember your new password.

Self Service Offerings

We provide service offerings where you can reset your network and email password or unlock your network or email user accountUSER Account Self Service. This service requires registration. To register and use please click this link forUSER Account Self Service or visit the following website:

After registering you will have to install a NAC agent. Guests will install the dissolvable agent and students, staff, and faculty will install the persistent agent or agent service.

IT Service Requests

We are pleased to present to you our internet service to submit work requests.This service helps us to promptly attend to your issues and concerns.Please follow this link and complete the request form: IT Service Requests

Important Copyright and Online Safety Information

Louisiana College is a strong proponent of copyright law and intellectual property rights. These laws are designed to protect research activities of everyone. The Code of Academic Integrity speaks briefly to these issues and lays out the penalties for participation in these activities. This information can be found on (pages 17 - 23) of the Louisiana College Student Handbook.

The Office of Information Technology enforces these policies in the digital realm of Louisiana College. The Department of Information Technology established policies on the LC network to prevent such activities. Copyright and Intelectual property policies are mandated by the LC administration and Federal Regulatory Agencies. These policies cannot be revoked or rescinded for any reason.

Higher Education Opportunity Act (HEOA) :

The HEOA act of 2008 and regulations of 2009 have placed additional requirements on all higher education institutions to provide the following :

Annual disclosure to students describing copyright law and campus policies related to the violation of copyright laws.

Develop a plan to "effectively combat" any copyright abuse on campus networks using " a variety of technology-based deterrents".

Offer "alternatives to illegal downloading" to network users.

In keeping with these requirements Louisiana College provides the following information: