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Price List and Service Standard -- Audio

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Effective October 3, 2004

The unit cost includes a service charge of 20% for Library and Archives Canada to produce print masters and for other work involved in preparing the material for copying. A surcharge of 100% will be charged for rush services.

Applicable taxes will be added to the total cost. Orders mailed outside Canada are tax exempt.

Audio - 1/4" Reel to Reel, CD-Audio to CD-ROM or Cassette

1-30 minutes $31.80

31-60 minutes $34.20

61-90 minutes $36.60

Service Standards and Terms and Conditions - Audio Reproduction

The following factors affect the time it takes to process an order:

the number of items ordered;

the need to search for additional information; and

the workload.

Please submit your request well in advance of your deadline or choose the rush service.

Regular Service

For copied material (when a consultation copy exists, i.e., documents with a C, R or A1 number), the processing time is approximately 6 weeks from receipt of request. For uncopied material, the processing time is approximately 10 weeks.

Rush Service

Orders are processed within 10 working days of receipt. Rush service applies only if the following conditions are met:

reference number is provided;

consultation copies (copied material) exist and the C, R or A1 numbers are indicated on the request;

copyright status and access restrictions have been established;

access and copying restrictions do not apply or a letter of permission is included with the order;

no more than 5 items are ordered;

requested documents are available;

"rush service" is indicated on your request;

consent to pay the additional surcharge of 100% is indicated on the request; and

prepayment is made.

Shipping

Shipping will be charged according to the method of delivery, the weight and the destination. All orders will be shipped by regular mail (surface mail) unless any other method of delivery is indicated on the order, e.g., courier air or courier ground services (indicate the courier name and account number).

Method of Payment

Written requests

In order to accelerate the processing of your order, it is recommended that you use the on-line Order Form for Reproductions. When your order from LAC is complete, a link to the Receiver General Buy Button (RGBB) will be sent to the email address you provided. You may pay the Receiver General by credit or debit card.