Executive Talk: Kristi Holcombe, Travelers

In this Executive Talk interview, I had an opportunity to chat with Kristi Holcombe, Director of Workforce Management at Travelers. Kristi has over 20 years’ experience in the contact center industry. She has worked in a variety of industries and operation sizes in different job roles. Through her varied work experience, Kristi brings unique insights that one solution doesn’t fit all centers. She feels networking is key, but ideas, processes and technology solutions must fit your organization and customer base to ensure the “right” fit and the “right” outcome.

Linda Harden is President and Publisher of the monthly contact center management journal, Contact Center Pipeline. Our passion is to promote discussion, resources, events and services that impact the lives of our employees and customers. Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help run an effective and efficient operation.

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Contact Center Pipeline provides contact center professionals with smart insights and practical advice to stay ahead of the fast-moving trends that are shaping the contact center industry. In addition to our monthly magazine, we have a wide range of resources to help guide your contact center decisions, visit www.contactcenterpipeline.com.