Service Reviews

The staff were polite, professional, informative, as well as efficient. The facility was very clean and accessible. I feel very comfortable about having my new van serviced there. Thank you for such great service.
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Dealer Response

Thank you so much for this review and for sharing your great experience with us. Our goal is to make sure that every guest receives full satisfaction with the service we provide. We are glad to know you drove away with this feeling. If you need anything else a... Read more

Everything is good...receiving and the advisers are knowledgeable and experienced....they explain you everything regards car fixes needed/not needed and maintenance plans...etc..They will try to save money for the customer.
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Dealer Response

Hi and thanks for your kind words! We appreciate all our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you agai... Read more

Staff technicians got me in ahead of my scheduled appointment. Technician provided sound information regarding current Toyota Service specials. Technicians gave full details of services performed. All technicians I dealt with were pleasant and courteous. Overall, a great experience.
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Dealer Response

Mark, it is wonderful to hear that our staff technicians at Brown's Toyota of Glen Burnie was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work... Read more

Service RatingExcellent service advisorsBy Mscindylou on 03/04/15 10:48:29 AM PSTRecommend this dealer? Yes

Brown's Toyota Scion of Glen Burnie

I dropped by with a service issue, but without an appointment. Matt Stiegman in your service department took care of the problem right away. Plus, even though he could have recommended a more expensive fix for my issue, he recommended the more moderately priced fix, and explained that it would remed...
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Dealer Response

Thank you so much for sharing your experience. Matt demonstrates our commitment to excellent customer care and we are glad you were happy with your service. We appreciate your business and hope to see you again.
Sincerely,
John Stefero - General Manager -... Read more

Service representative Jason Briton was very knowledgeable on the best service required for my vehicle. He focused on making sure I was well taken care of since my vehicle had to stay overnight. He arranged a rental car. I was also very surprised about the special offer for replacement tires being...
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Dealer Response

Thanks for your kind words! We appreciate Jason and we are thrilled that he has taken care of you and accommodated your needs. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials.
Best,
John Ste... Read more

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