The company achieved a significant success by completing all preparatory procedures in only one year, receiving the three certificates at the same time.

Marport, Turkey’s largest private container terminal, successfully passed all audits after working on the necessary preparations since February of 2006.

Marport earned the right to receive ISO 9001 (Quality Management System), OHSAS 18001 (Occupational Health and Safety Management System) and ISO 14001 (Environmental Management System) certificates at its East, Main and West Terminals in Istanbul’s Ambarl? Region, which means that the company is now certified for compliance at international standards for quality, the environment, occupational health and safety.

Marport chose RINA, Italy’s largest official certification institution, for its external audit and certification company then received the three quality certificates in only one year. With this achievement, Marport has brought its terminal management and operations up to world standards, producing standardized records for work procedures which everyone can achieve.

Internal inspections as well as high standards for procedures

As the Marport team worked on certification, they produced procedures, instructions and forms used in the areas of quality, occupational health and safety as well as environmental issues.

Distribution procedures for documents were identified and training was held for QDMS (Qualitative Document Management System), which is an employee awareness and document management system.

Internal auditors were also selected and trained from the Marport team to monitor these tasks.Subsequently, internal audits were carried out according to the audit plan.

Increase in service quality achieved at every level

The work on quality assurance, environmental issues, occupational health and safety has been carried out since February 2006 and has already helped to increase Marport’s service standards.

The implementation of these procedures has provided opportunities for transparent management with goals and a realistic approach to decision making.

The procedures have also helped the to tracking of the non-conformities and rapidly solve the problems, identify primary causes and promptly prevent them and to reduce the cost of errors.

The links of the quality chain, which begin with Marport management and employees, have continued on with training given to subcontractors. As a result, all Marport stakeholders play a role in managing the company and take pride in their work.

Marport expects support from its customers

After Marport completed its internal tasks, RINA, an Italian certification company, presented a report following preliminary and final audits carried out in January and February of 2007 which also successfully passed the Italian Audit Committees.

Marport will continue its pursuit of quality with two periodic inspections in 2007 and one inspection in each subsequent year. All of this effort means that Marport’s customers, which are the most important link in this chain, also bear responsibility.

Marport expects its customers to support Marport’s quality procedures by conforming to its quality, occupational health and safety, as well as environmental standards.

Marport continues its quest for quality

Marport has created its own corporate culture with an Integrated Management System and is making advances as a container terminal operation which shares this culture with its employees, is customer-oriented, seeks external and internal customer satisfaction and ensures the participation of its employees with training sessions. In order to reach its goals, Marport plans to exceed international standards for occupational health, safety and the environment and share this attitude with everyone. The certificates it has been awarded are each steps on the company’s journey toward achieving high quality.