I've been curious about quantifying how I'm doing with keeping my coworkers happy. At the end of the year, I'd like to be able to say something like "I provided support to ## people with a satisfaction rating of 95%."

Is this actually valuable? I don't know. I find that as an internal support person, I would like more than a '## task completed' rating when it comes to my own personal evaluation of how I did during the past year. (Side note: I am not part of an IT department. This kind of tracking is something that I'm only curious about for my personal use. I'm sure it would be a lot more obviously beneficial for IT or a larger team.)

I started doing some research into methods of tracking 'customer satisfaction'.

Free plan for up to 3 users (with some limitations), after that it's $15/month

Nifty analytics / charts and graphs

Can customize the appearance of the 'smileys'

Based on the screencaptures on their website, I prefer the interface of Spridz. But, I think it would be more valuable for a team scenario rather than an individual user.

The only option that I found that had a free 1-user plan was Hively.

I'm currently testing it out, but I'm not even sure if this method is the right one or if this kind of information will be useful to me in the future. I'm just curious.

To keep it subtle but still noticeable, I changed it from an image-based line to text.

(Hively text voting links at the bottom of my email signature)

What about you? Have you found another way to gather feedback in an unobtrusive way? Or do you feel that trying to track satisfaction when it comes to internal customer support for a single person is pointless? Leave a comment, let me know.

Hi, I'm Jenna.

I can't seem to squelch a desire to find better ways to do All The Things, utilize technology to boost personal productivity, and leverage digital tools to organize my everyday life. If you find yourself similarly inclined, welcome!

Disclaimer

The content I share on this blog reflects my own opinions and experiences, not that of my employer or any other company. Please note that software or techniques mentioned in past posts may no longer be applicable. I try to post updates when possible, but if you have any questions please reach out via the comment area in the sidebar.