topic Re: Sanitized? in Freelancershttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650946#M394175
<P>Teza - Why are my files for clients being sanitized and the edit tracking I have done removed?</P>Thu, 26 Sep 2019 14:56:16 GMTjoansands2019-09-26T14:56:16Z*Edited* Attachment are getting Sanitizedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576616#M350490
<P>HELP! has anyone noticed that recently all the code in PDF forms is been wiped when passing / attaching submitting work to the clients?</P>Thu, 26 Sep 2019 16:32:29 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576616#M350490cj502019-09-26T16:32:29ZPDFs broken in Upworkhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576614#M350497
<P>Has anyone else notice that when PDF forms are passed/attached in here all the code is wiped?</P>Wed, 20 Mar 2019 20:43:09 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576614#M350497cj502019-03-20T20:43:09ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576618#M350492
<P>This is a big problem, but there's a rule against starting multiple threads on the same topic.</P>Wed, 20 Mar 2019 20:52:45 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576618#M350492tlsanders2019-03-20T20:52:45ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576629#M350500
<P>Hi Christopher,</P>
<P>&nbsp;</P>
<P>We'd like to investigate this. Since we may ask you to share more information about the message and the file you attached, I'll have a support ticket created about this for you. You'll receive an email notification once it's created and I'll also be updating this thread once we know more about the issue.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Wed, 20 Mar 2019 21:57:37 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/576629#M350500kochubei_valeria2019-03-20T21:57:37ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/603615#M366350
<P>Hello Christopher,</P><P>&nbsp;</P><P>Yes, I have the same problem for quite some time now, I even submitted a ticket but <SPAN class="tlid-translation translation"><SPAN class="">nothing has been solved, </SPAN></SPAN><SPAN class="tlid-translation translation"><SPAN class="">although I've sent samples of PDFs before uploading in the message room, and after downloading from the message room, and the size of the PDFs was different, code was missing, as if when I upload the PDF on UpWork it gets "filtered" somehow.</SPAN></SPAN></P><P>&nbsp;</P><P><SPAN class="tlid-translation translation"><SPAN class="">The workaround I use is to archive the PDF and send it to my client in a zip file</SPAN></SPAN></P><P><SPAN class="tlid-translation translation"><SPAN class="">Until the problem is solved, maybe this helps you</SPAN></SPAN></P><P>&nbsp;</P><P><SPAN class="tlid-translation translation"><SPAN class="">Catalin</SPAN></SPAN></P>Tue, 04 Jun 2019 22:13:02 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/603615#M366350catas_492019-06-04T22:13:02ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/603648#M366365
<P>Catalin:</P><P>You clearly did NOT need Upwork or anybody else to sole this for you. You figured out a great workaround. Thank you for sharing your tip.</P><P>&nbsp;</P><P>For anyone facing similar problems:</P><P>Upwork isn't a file transfer tool.</P><P><BR />Professional freelancers have a number of REAL file transfer tools and techniques at their fingertips that know how to use in order to provide high-level, reliable service to their clients. Top freelancers use one or more of the following:</P><P>FTP</P><P>WeTransfer</P><P>Dropbox</P><P>Google Drive</P><P>Microsoft One Drive</P><P>email</P><P>USB thumb drive</P><P>Sync.com</P><P>pCloud</P><P>[etc.]</P>Wed, 05 Jun 2019 01:37:30 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/603648#M366365prestonhunter2019-06-05T01:37:30ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/603662#M366371
<BLOCKQUOTE><HR />Preston H wrote:<BR /><P>&nbsp;</P><P>Upwork isn't a file transfer tool.</P><HR /></BLOCKQUOTE><P>But as long as Upwork strongly suggests that work should be submitted via Upwork and throws dire warnings at people for sharing contact details in message threads, Upwork should not wreck / corrupt&nbsp; things that are being sent through its interfaces that even Facebook can handle without problems</P>Wed, 05 Jun 2019 02:40:22 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/603662#M366371petra_r2019-06-05T02:40:22ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604296#M366811
<P>Christopher and others,</P>
<P>&nbsp;</P>
<P><SPAN style="font-weight: 400;">I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. &nbsp;If you want the original unmodified attachment, you can receive it by contacting Customer Support but note that Upwork is not responsible for any damage that may be caused by opening unmodified files transferred on Upwork.</SPAN></P>
<P><SPAN style="font-weight: 400;">Soon we'll be adding in product notifications about this.</SPAN></P>Thu, 06 Jun 2019 17:19:33 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604296#M366811kochubei_valeria2019-06-06T17:19:33ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604309#M366822
<P>The query revolves around sending not receiving files.</P>Thu, 06 Jun 2019 18:01:43 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604309#M366822kfarnell2019-06-06T18:01:43ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604317#M366827
<BLOCKQUOTE><HR />Valeria K wrote:<BR /><P>Christopher and others,</P><P>&nbsp;</P><P><SPAN>In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. </SPAN></P><HR /></BLOCKQUOTE><P>Okay, that's fine, but you are not doing it the right way.</P><P>&nbsp;</P><P>You can quarantine the file and warn the sender and the recipient.</P><P>You can let the file go through and&nbsp;warn the sender and the recipient.</P><P>But you cannot change the file and say nothing.</P><P>&nbsp;</P><P>Seriously, your IT team needs to go out and talk to real people every now and then.</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 06 Jun 2019 18:20:21 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604317#M366827versailles2019-06-06T18:20:21ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604318#M366828
<BLOCKQUOTE><HR />Valeria K wrote:<BR /><P>&nbsp;</P><P><SPAN>I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. &nbsp;I</SPAN></P><HR /></BLOCKQUOTE><P>It also removes editing (tracked changes)</P><P>Considering how many proofreaders and editors there are, that's terrifying.</P><P>&nbsp;</P><P>We submit work and have *NO* idea what the hell Upwork does to what we submit.</P><P>We have no idea if the client sees what we sent.</P><P>The filter strips stuff we are paid to be there.</P><P>&nbsp;</P><P>And to do it without anyone being any the wiser (until a client goes ballistic because they didn't get what they paid for because Upwork decided to covertly remove it)&nbsp; is all wrong, as Rene pointed out.</P><P>&nbsp;</P><P>If Upwork is going to insist on **bleeping up** my files, I need an immediate warning so I can send the client what they paid me to do for them some other way.</P><P>&nbsp;</P><P>I totally get and support why Upwork does this, but please, just tell us if and when something we did send is being changed in any way.</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 06 Jun 2019 18:50:49 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604318#M366828petra_r2019-06-06T18:50:49ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604320#M366830
<BLOCKQUOTE><HR />Petra R wrote:<BR /><BLOCKQUOTE><HR />Valeria K wrote:<BR /><P>&nbsp;</P><P><SPAN>I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. &nbsp;I</SPAN></P><HR /></BLOCKQUOTE><P>It also removes editing (tracked changes)</P><HR /></BLOCKQUOTE><P>WHAAAAT?</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 06 Jun 2019 18:38:00 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604320#M366830versailles2019-06-06T18:38:00ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604326#M366833
<BLOCKQUOTE><HR />Rene K wrote:<BR /><BLOCKQUOTE><HR /><BLOCKQUOTE><HR /></BLOCKQUOTE><P>It also removes editing (tracked changes)</P><HR /></BLOCKQUOTE><P>WHAAAAT?</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>not always, but it has done that in the past.</P><P>&nbsp;</P><P>Point was: If Upwork make any changes to a submitted something, the user **MUST** be notified.</P><P>&nbsp;</P>Thu, 06 Jun 2019 18:57:40 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604326#M366833petra_r2019-06-06T18:57:40ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604355#M366849
<P>I stopped sending edited/ redlined documents via Upwork months ago.&nbsp; It does, indeed, remove all the editing.&nbsp; I use my email or Dropbox to submit those.</P>Thu, 06 Jun 2019 20:46:57 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/604355#M366849mwiggenhorn2019-06-06T20:46:57ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/607706#M368868
<P>Does Upwork intend to officially announce that freelancers can no longer deliver finished files to their clients via upload on the message board. Or was this annoucemnt made already and I missed it? I send PDFs to clients and parts are missing, or I send files and the client's browser won't open them because of "dangerous content."</P>Mon, 17 Jun 2019 03:38:20 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/607706#M368868cppublishing2019-06-17T03:38:20ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/607717#M368874
<P>Hi Clark,</P>
<P>&nbsp;</P>
<P>I'm sorry about the incovience this had caused you. Could you please send me a PM with more details like your client name and the file name so that our team can investigate it further? Thank you.</P>Mon, 17 Jun 2019 04:24:15 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/607717#M368874g_vasilevski2019-06-17T04:24:15Zissue with sending Macro enabled excel file to my client.https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640285#M387276
<P>Hi, on august 25 I have sent a Macro enabled excel file named <STRONG><SPAN>Excercise Mangement Tool V-2.xlsm</SPAN></STRONG> to my client **Edited for <A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/m-p/3#U3" target="_blank">community guidelines</A>**<STRONG>.&nbsp;</STRONG>That file was working fine for me. The client was complaining that the file was not working on his PC because there was no macro (VBA Script) available on that file.</P>
<P>&nbsp;</P>
<P>Today: I have got another Macro enabled excel file named&nbsp;<STRONG><SPAN class="file-name"><SPAN>Repair of SD_2.05 Bookmaker.xlsm</SPAN></SPAN></STRONG> from my client **Edited for <A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/m-p/3#U3" target="_blank">community guidelines</A>**<STRONG>. </STRONG>This file was also not working for me because Macros was not available whereas the same file working on his PC.</P>
<P>Seems like Upwork removing the script from the file. After realizing that I have sent the file via email to</P>
<P>**Edited for <A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/m-p/3#U3" target="_blank">community guidelines</A>**<STRONG>&nbsp;</STRONG>and&nbsp;then the file was working fine for him. Also, after getting the file from **Edited for <A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/m-p/3#U3" target="_blank">community guidelines</A>**&nbsp;via email, it's working fine. It proves that, after sending a file via Upwork message, Macros (VBA script) getting removed.&nbsp;As I am working as an Automation expert this is very important for me to send this type of files to my clients. Also, I send Python script as well to my clients. Sometimes some clients ask for an executable file as they don't know how to run a python script and they want to make running script easier for them. But If I compile my script to an executable (.exe file for PC and .dmg file for Mac) and try to send as a zip file via Upwork message then that file marked as virus whereas the file is completely fine.&nbsp;</P>
<P><EM>I would like to&nbsp;get Upwork to&nbsp;pay attention&nbsp;to these&nbsp;issues.</EM></P>Fri, 30 Aug 2019 17:26:20 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640285#M387276atik_1062019-08-30T17:26:20ZRe: issue with sending Macro enabled excel file to my client.https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640307#M387278
<BLOCKQUOTE><HR />Md Atikur R wrote:<BR /><P>&nbsp;</P><P><EM>I would like to&nbsp;get Upwork to&nbsp;pay attention&nbsp;to these&nbsp;issues.</EM></P><HR /></BLOCKQUOTE><P>They are paying strict attention.&nbsp; They are strictly not allowing these things because it is kind of dangerous to open files from random people on the internet that are executables or have macros.&nbsp; They are both protecting the clients and the freelancer by doing so (and also insulating themselves from liability).</P><P>&nbsp;</P><P>My suggestion is to find another route to send the work to your client.&nbsp; I would still submit it on Upwork as proof that you sent it but then send it through another medium and notify the client that the correct file is coming through Dropbox or whatevz.</P>Fri, 30 Aug 2019 17:36:36 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640307#M387278florydev2019-08-30T17:36:36ZRe: issue with sending Macro enabled excel file to my client.https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640313#M387283
<P>Hi Md. Atikur,</P>
<P>&nbsp;</P>
<P><SPAN style="font-weight: 400;">In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. If you want the original unmodified attachment, please contact Customer Support.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-weight: 400;">Thank you!</SPAN></P>Fri, 30 Aug 2019 17:41:39 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640313#M387283kochubei_valeria2019-08-30T17:41:39ZRe: issue with sending Macro enabled excel file to my client.https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640326#M387289
<P>To save time and ensure success, freelancers and clients should not assume that transferring files using any Upwork tools, including the "Submit Work" button and the Messages tool, will be "successful".</P><P>&nbsp;</P><P>In any situation where successfully transferring of files is critical, and where files are expected to not be changed or damaged, freelancers and clients will use OTHER tools, such as FTP, email, Dropbox, etc.</P><P>&nbsp;</P><P>Clients and freelancers interested in efficient, reliable transfer of files do not rely on Upwork Customer Support to help them either.</P><P>&nbsp;</P><P>These facts have nothing to do with how things "SHOULD" be. That is a related, but different topic.</P><P>&nbsp;</P><P>Thread participants who have said that Upwork should warn users about potential damage to files, or who have said that Upwork should not make changes to files, make valid points. But what Upwork "should" do is not the same as "what Upwork does now."</P><P>&nbsp;</P><P>Currently Upwork's stated goal is to avoid the possible transmission of harmful files or file contents such as viruses, malware, etc., and so Upwork IS potentially making changes to files, and does not plan to stop doing so.</P>Fri, 30 Aug 2019 18:32:16 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640326#M387289prestonhunter2019-08-30T18:32:16ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640328#M387291
<BLOCKQUOTE><HR />Mary W wrote:<BR /><P>I stopped sending edited/ redlined documents via Upwork months ago.&nbsp; It does, indeed, remove all the editing.&nbsp; I use my email or Dropbox to submit those.</P><HR /></BLOCKQUOTE><P>OMG. This is the first time I see this. I am gobsmacked.&nbsp;</P><P>And don't want to believe it... what an effing mess!!!</P>Fri, 30 Aug 2019 18:44:15 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640328#M387291elastella2019-08-30T18:44:15ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640442#M387345
<P>The fact that they are removing macros and stuff, why not. But that they don't tell you when they do is unacceptable. But not a surprise.</P><P>&nbsp;</P><P>I'm gonna to write an e-mail to Lewis Black about Upwork in the hope he reads it during one of his <EM>Rant is due</EM> shows.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 31 Aug 2019 03:46:51 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640442#M387345versailles2019-08-31T03:46:51ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640476#M387372
<BLOCKQUOTE><HR />Rene K wrote:<BR /><P>The fact that they are removing macros and stuff, why not. But that they don't tell you when they do is unacceptable. But not a surprise.</P><HR /></BLOCKQUOTE><P>Another alternative (better in my opinion): if they deem the file dangerous, don't deliver it at all, and inform the sender that it wasn't delivered. Having half-baked, mutilated files around at all is a bad idea, especially if they don't change the file name to indicate that it's been changed. There's lots of other software that blocks suspect files, but I don't think I've come across any others that deliver mutilated files.</P>Sat, 31 Aug 2019 08:54:40 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640476#M387372richard_wein2019-08-31T08:54:40ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640492#M387381
<P>Hi all,</P>
<P>&nbsp;</P>
<P>I wanted to share that we do appreciate your feedback and I've shared your request and sentiment about the current process with our team. We'll follow up with an update once we have more information, thank you for helping us improve our platform and&nbsp;<SPAN>maintain a thriving online workspace</SPAN>.</P>Sat, 31 Aug 2019 10:29:50 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/640492#M387381vladag2019-08-31T10:29:50ZProposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641182#M387933
<P>Hello! I attached a Excel file with VBA macro to a proposal but it seems to be corrupted when I try to download it through the proposal view. Is there a specific file format that could only be attached?</P>Mon, 02 Sep 2019 14:48:46 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641182#M387933murilloronnie6472019-09-02T14:48:46ZRe: Proposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641214#M387934
<P>Hi&nbsp;<SPAN class="">Ronnie,</SPAN></P>
<P>&nbsp;</P>
<P><SPAN class="">I checked the file you attached to your proposal, and it's working, I'm not able to replicate the issue you're describing.&nbsp;</SPAN>Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?</P>
<P>&nbsp;</P>
<P>Let us know if the issue persists.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Mon, 02 Sep 2019 16:04:48 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641214#M387934bstojadinovic2019-09-02T16:04:48ZRe: Proposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641217#M387935
<P>I have in recent weeks been having problems with VBA being wiped off of Excel sheets both through the desktop app and in sheets I have downloaded from Job posts, are you sure there is no problem here?</P>Mon, 02 Sep 2019 16:11:24 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641217#M387935chhickish2019-09-02T16:11:24ZRe: Proposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641228#M387936
<P>Hi <SPAN class="">Christopher,</SPAN></P>
<P>&nbsp;</P>
<P><SPAN class=""><SPAN data-story-id="story_41fe57a5e92f71f75d7e8447ea7d8414" data-room-id="room_c96f2b9b466b3093162cb34132d11f70" data-timestamp="1567442451942" data-text="In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. Please see this page for more information about Upwork's Trust &amp;amp; Safety processes." data-userid="424339623645396992" data-orgid="509081516780298240">In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. Please see <A href="https://www.upwork.com/i/trust-safety-mission/#/faq" target="_self">this page</A> for more information about Upwork's Trust &amp; Safety processes.</SPAN></SPAN></P>
<P>&nbsp;</P>
<P><SPAN class=""><SPAN data-story-id="story_41fe57a5e92f71f75d7e8447ea7d8414" data-room-id="room_c96f2b9b466b3093162cb34132d11f70" data-timestamp="1567442451942" data-text="In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. Please see this page for more information about Upwork's Trust &amp;amp; Safety processes." data-userid="424339623645396992" data-orgid="509081516780298240">Thank you!</SPAN></SPAN></P>Mon, 02 Sep 2019 16:45:00 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641228#M387936bstojadinovic2019-09-02T16:45:00ZRe: Proposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641233#M387938
<P>Ok thanks Bojan,</P><P>However it makes it very difficult to bid on jobs that involve modifying existing macros when you can't see if the macro you have to modify is bady written spaghetti code or not.</P><P>&nbsp;</P><P>Up until a few weeks ago I did not encounter this issue..I am happy even to click a disclaimer when I download the file rather than this way</P>Mon, 02 Sep 2019 16:56:30 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641233#M387938chhickish2019-09-02T16:56:30ZRe: Proposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641369#M388015
<P>Thanks Bojan,</P><P>&nbsp;</P><P>I checked but the macro in my file attachment was wiped out.</P><P>What do you suggest as a work around for this?</P><P>&nbsp;</P><P>Thanks!</P><P>&nbsp;</P><P>Ronnie</P>Tue, 03 Sep 2019 04:37:39 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641369#M388015murilloronnie6472019-09-03T04:37:39ZRe: Proposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641376#M388020
<P>Hi Ronnie,&nbsp;<BR /><BR /><SPAN>In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. If you want the original unmodified attachment, we can have the Customer Support Team contact you directly. Upwork is not responsible for any damage that may be caused by opening unmodified files transferred on Upwork.</SPAN></P>Tue, 03 Sep 2019 05:22:50 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641376#M388020aocumen2019-09-03T05:22:50ZRe: Proposal Excel VBA attachment corruptedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641582#M388134
<BLOCKQUOTE><HR />Avery O wrote:<BR /><P>Hi Ronnie,&nbsp;<BR /><BR /><SPAN>In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. If you want the original unmodified attachment, we can have the Customer Support Team contact you directly. Upwork is not responsible for any damage that may be caused by opening unmodified files transferred on Upwork.</SPAN></P><HR /></BLOCKQUOTE><P>It's a nuisance having to ask CS for the file, but I have to say this worked out to my advantage on one occasion. Upwork blocked access to a file attached to a job post. I immediately asked CS for the file, and received it within 24 hours, after which I applied for the job and won it. The client told me that I was the only applicant who appeared to have seen the file. He even said that some other applicants tried to bluff, claiming they'd seen the file when they clearly hadn't!</P>Tue, 03 Sep 2019 16:23:14 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/641582#M388134richard_wein2019-09-03T16:23:14ZVBA code removed from Excel .xlsm file after uploadedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/642484#M388645
<P>Hi, I submitted work for payment but the client does not see any change.</P><P>&nbsp;</P><P>I verify I submitted the right file, and it was the right one!</P><P>&nbsp;</P><P>But when I downloaded from "Work Submissions" it does not contain any code.</P><P>&nbsp;</P><P>I upload the file again on messages and the same happens.</P><P>&nbsp;</P><P>What is going on?&nbsp;</P><P>&nbsp;</P><P>I should send the code in a text file and explain to my client how to attach it, but it is not supposed to happen.</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 05 Sep 2019 18:30:30 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/642484#M388645orcio2019-09-05T18:30:30ZRe: VBA code removed from Excel .xlsm file after uploadedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/642509#M388653
<P>re: "I submitted work... but the client does not see any change... What is going on?"</P><P>&nbsp;</P><P>It's not working. That is what is going on.</P><P>&nbsp;</P><P>That is what this entire thread is about.</P><P>&nbsp;</P><P>Don't use Upwork to transmit your files. Don't even attach those files when you use the "Submit Work / Request Payment" button. The client will look at the files and think you don't know what you're doing.</P><P>&nbsp;</P><P>Provide the files to the client through a DIFFERENT method that is not Upwork.</P>Thu, 05 Sep 2019 19:13:38 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/642509#M388653prestonhunter2019-09-05T19:13:38ZRe: VBA code removed from Excel .xlsm file after uploadedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/642517#M388660
<P>Sorry, I just post a question without looking if anyone was experiencing this. I was not aware of this thread, a moderator must move my post here.</P><P>&nbsp;</P><P>It is incredible this happens. I delivered on time but my client will think I was unprofessional, making time...&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><STRONG>Come on UpWork, at least mention that the files we upload were modified!</STRONG></P><P>&nbsp;</P><P>&nbsp;</P>Thu, 05 Sep 2019 19:20:02 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/642517#M388660orcio2019-09-05T19:20:02ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646645#M391295
<P>Is there any further feedback from upwork on this ?</P><P>&nbsp;</P><P>Its crazy that I can not deliver to the client a completed .xlsm excel file containing VBA code that they have paid me to write via the Upwork messaging service.&nbsp; Not all clients are happy revealing their email addresses to allow work to be delivered to them outside of upwork.</P>Mon, 16 Sep 2019 13:42:22 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646645#M391295mrchambers2019-09-16T13:42:22ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646648#M391296
<P>Hi Michael,</P>
<P>&nbsp;</P>
<P>One of our team members will reach out to you via ticket where you can share more details with us. Our engineering team will investigate it and assist you further directly on your ticket. Thank you.</P>Mon, 16 Sep 2019 13:49:51 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646648#M391296g_vasilevski2019-09-16T13:49:51ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646653#M391300
<BLOCKQUOTE><HR />Michael C wrote:<BR /><P>Not all clients are happy revealing their email addresses to allow work to be delivered to them outside of upwork.</P><HR /></BLOCKQUOTE><P>You can use the Share feature on Dropbox or even&nbsp;<A href="https://fromsmash.com/" target="_blank">https://fromsmash.com/</A>&nbsp;and send them the link. They don't have to disclose their e-mail.</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 16 Sep 2019 14:02:39 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646653#M391300versailles2019-09-16T14:02:39ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646658#M391304
Hello!<BR /><BR />The upwork admin said there is a security feature in the site that wipes<BR />all macro in an excel.. they are tagged as malicious files.. it seems more<BR />people are having problem with this...<BR /><BR />I think you can try compressing your excel file in a zip file .rar... i<BR />checked my previous proposal with that attachment and the macro was not<BR />removed..<BR /><BR /><BR />Mon, 16 Sep 2019 14:20:07 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/646658#M391304murilloronnie6472019-09-16T14:20:07ZError on Download Client Sample Source Codehttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648486#M392555
<P>Hi i have already contact you to help me to solve a difficulty to get the source code upload on several Visual Fox Pro Projects.every time i click on the link to download the ffile joined to the customer proposition, i get a error message of upwork which say the file it not safe. I know it is only VFP source code because i have already work with the same company <SPAN style="font-weight: 400;">**Edited for </SPAN><A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/td-p/3" target="_blank"><SPAN style="font-weight: 400;">Community Guidelines</SPAN></A><SPAN style="font-weight: 400;">**</SPAN>. I have informed them but actually the bug still exist. Can you help me please on it. Kind regards</P>Fri, 20 Sep 2019 11:14:30 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648486#M392555ptimonk2019-09-20T11:14:30ZRe: Error on Download Client Sample Source Codehttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648526#M392556
<P>Hi&nbsp;Moustapha,</P>
<P>&nbsp;</P>
<P>I can see that you have already opened a ticket for this and one of our team will assist you further on your ticket as soon as possible. Thank you.</P>Fri, 20 Sep 2019 11:16:06 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648526#M392556g_vasilevski2019-09-20T11:16:06ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648573#M392611
<BLOCKQUOTE><HR />Valeria K wrote:<BR />
<P>Christopher and others,</P>
<P>&nbsp;</P>
<P><SPAN>I'd like to circle back here and provide an update. In some cases, malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. &nbsp;If you want the original unmodified attachment, you can receive it by contacting Customer Support but note that Upwork is not responsible for any damage that may be caused by opening unmodified files transferred on Upwork.</SPAN></P>
<P><SPAN>Soon we'll be adding in product notifications about this.</SPAN></P>
<HR /></BLOCKQUOTE>
<P>So basically, Upwork is failing to do what so many other software companies are managing to do, and that is to do scans and offer a warning but leave the the contents untouched.</P>
<P>&nbsp;</P>
<P>If we're able to bipass this with a zip file exactly how secure is it?&nbsp; It's not.</P>
<P>&nbsp;</P>
<P>Why don't you guys stop trying to reinvent the wheel and do what everyone else is doing for this issue.</P>
<P>&nbsp;</P>
<P><SPAN style="font-weight: 400;">**Edited for </SPAN><A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/m-p/3#U3" target="_blank"><SPAN style="font-weight: 400;">Community Guidelines</SPAN></A><SPAN style="font-weight: 400;">**</SPAN></P>Fri, 20 Sep 2019 14:34:11 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648573#M392611jordonbaade2019-09-20T14:34:11ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648594#M392627
<P>Hi Jordon,</P>
<P>&nbsp;</P>
<P><SPAN>We appreciate your feedback. On Upwork we use data sanitization which is a type of security control that does not rely on threat detection. It works by assuming all files are malicious and then sanitizing and rebuilding each file to ensure the content is safe. It is effective against known and unknown threats, including zero-day attacks, undetectable malware, obfuscation, and more. You can find more information about this <A href="https://www.upwork.com/i/trust-safety-mission/#/faq" target="_blank" rel="noopener">here</A>. We are working on adding better in-product notifications to inform users about the process when they upload and download files.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Additionally, please note that&nbsp;<SPAN style="font-weight: 400;">accusations of misconduct, incompetence&nbsp;or other wrongdoing as well as insults aren't allowed by the&nbsp;<A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/m-p/3#U3" target="_blank">Community Guidelines</A>&nbsp;</SPAN></SPAN><SPAN><SPAN style="font-weight: 400;">and posts including them may be edited or removed.</SPAN></SPAN></P>
<P>&nbsp;</P>
<P>&nbsp;</P>Fri, 20 Sep 2019 14:47:13 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648594#M392627kochubei_valeria2019-09-20T14:47:13ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648597#M392629
<BLOCKQUOTE><HR />Valeria K wrote:<BR /><P>Hi Jordon,</P><P>&nbsp;</P><P><SPAN>We appreciate your feedback. On Upwork we use data sanitization which is a type of security control that does not rely on threat detection. It works by assuming all files are malicious and then sanitizing and rebuilding each file to ensure the content is safe. It is effective against known and unknown threats, including zero-day attacks, undetectable malware, obfuscation, and more. You can find more information about this <A href="https://www.upwork.com/i/trust-safety-mission/#/faq" target="_blank" rel="noopener">here</A>. We are working on adding better in-product notifications to inform users about the process when they upload and download files.</SPAN></P><P>&nbsp;</P><P><SPAN>Additionally, please note that&nbsp;<SPAN>accusations of misconduct, incompetence&nbsp;or other wrongdoing as well as insults aren't allowed by the&nbsp;<A href="https://community.upwork.com/t5/Announcements/Upwork-Community-Guidelines/m-p/3#U3" target="_blank" rel="noopener">Community Guidelines</A>&nbsp;</SPAN></SPAN><SPAN><SPAN>and posts including them may be edited or removed.</SPAN></SPAN></P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Valeria, no offense, but I stopped reading after we use because it's just nonsense.&nbsp; I don't care what you use.&nbsp; It's bad.&nbsp; Period.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Let me say it more nicely, this companies moderators and support team are repeatedly of absolutely no help in anything but the most basic matters.<BR /><BR /><BR /></P>Fri, 20 Sep 2019 14:52:01 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648597#M392629jordonbaade2019-09-20T14:52:01ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648788#M392716
<P>Removing contents of the files is not really effective against all threats and virus. That's a win for them if the purpose was to disrupt the service.</P><P>&nbsp;</P><P>Everybody knows that these days false positives are common and that's why I also have never seen any platform blocking the files instead of warning the users and let them decide.</P><P>&nbsp;</P><P>The files still get sent by other means, be that email or cloud drives, so the end result of all this is just more work for Upwork users (and that work is way beyond just sending the files by other means).</P><P>If there's some real valid reason (I can see them but I will not say so it just doesn't get repeated after me), that should be explained so people understand.</P>Fri, 20 Sep 2019 22:31:34 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648788#M392716pebravos2019-09-20T22:31:34ZRe: PDF forms are getting WIPEDhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648889#M392774
<P>I completely agree with Pedro.</P><P>&nbsp;</P><P>Due to this and other problems with the Messages app I now use email or slack for all my communication with regular clients. In future I will suggest switching at an earlier stage of working with a client.</P>Sat, 21 Sep 2019 08:28:45 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/648889#M392774richard_wein2019-09-21T08:28:45ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650945#M394174
<P>Valeria - I discovered this morning that my files that I send to clients are being "sanitized." &nbsp;What this means is that some of my edit tracking is removed from the files. As an editor, it is important that I am able to send my clients their files with the edit tracking that I have done. Why on earth is Upwork removing my work!!!!!</P>Thu, 26 Sep 2019 14:54:49 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650945#M394174joansands2019-09-26T14:54:49ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650946#M394175
<P>Teza - Why are my files for clients being sanitized and the edit tracking I have done removed?</P>Thu, 26 Sep 2019 14:56:16 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650946#M394175joansands2019-09-26T14:56:16ZI am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650948#M394161
<P>I discovered this morning that the files I upload to clients are being sanitized. In the process, the edit tracking I have done is being removed. As an editor, edit tracking is a lot of what I do. Why is Upwork trying to destroy my business?</P>Thu, 26 Sep 2019 14:59:49 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650948#M394161joansands2019-09-26T14:59:49ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650949#M394162
<P>Well Joan,</P><P>&nbsp;</P><P>Prepared to have someone from Upwork tell you that it's there to protect you, the virus scanner that constantly flags false positives and makes edits to your files, that is.</P><P>&nbsp;</P><P>No other software company does this, but rest assured Upwork knows the very best.</P>Thu, 26 Sep 2019 15:03:29 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650949#M394162jordonbaade2019-09-26T15:03:29ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650952#M394163
<P>Thanks, Jordon. I know that Upwork thinks they are protecting freelancers and clients but they are destroying my business if they remove work I have done for clients. In addition, I have a very good security system on my computer and I don't need Upwork interfering with my work. I am still furious.&nbsp;</P>Thu, 26 Sep 2019 15:09:06 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650952#M394163joansands2019-09-26T15:09:06ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650953#M394164
<P>I don't blame you at all Joan</P>Thu, 26 Sep 2019 15:12:48 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650953#M394164jordonbaade2019-09-26T15:12:48ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650956#M394165
<P>I regularly (not often, but regularly) have clients tell me the files I send to them attached to Upwork messages cannot be opened (presumably due to some sort of corruption in transit).</P><P>&nbsp;</P><P>Upwork has no rule against sending files to clients via email, so that's a simple fix. A pain to send a copy of every message via Upwork's message system (so there is a confirmable record of the attached file being sent) AND send the same file via email, but a simple fix.</P><P>&nbsp;</P><P>Upwork's programmers must be very busy with other things - this problem has been around for a while.</P>Thu, 26 Sep 2019 15:15:27 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650956#M394165wlyonsatl2019-09-26T15:15:27ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650957#M394166
<P>Joan, there is no reason you should have to and it's obviously inexcusable that Upwork altered (in this case, destroyed) your work product without your knowledge. But, this is easily remedied by sending files via email, Google Docs, Dropbox, etc.&nbsp;</P><P>&nbsp;</P><P>ETA: Makes you wonder how many disputes where the client said the freelancer "didn't do anything" and the freelancer insisted he/she did were actually the result of Upwork undoing the work before passing the files on.</P>Thu, 26 Sep 2019 15:20:29 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650957#M394166tlsanders2019-09-26T15:20:29ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650959#M394167
<P>At the very least they could offer up some sort of warning, but they don't.</P><P>&nbsp;</P><P>That on top of them insisting on keeping conversation within Upwork, it's just beyond ridiculous.&nbsp;&nbsp;</P><P>&nbsp;</P><P>They should do a better job of notifying the freelancer so they can choose another route, and/or the client to let them know that it was flagged, and for what reason, and common false flag occurances.<BR /><BR />I'm not sure what the devs are doing, but there are a ton of little frustrating bugs across this site that need fixing and it's a tad embarassing coming from a company who overwhelmingly makes money off web dev projects and then hires devs from their own platform.&nbsp;<BR /><BR />It doesn't paint a good picture for the quality freelancers who do web dev when you hire from the same pool and your site has so many issues.</P>Thu, 26 Sep 2019 15:28:24 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650959#M394167jordonbaade2019-09-26T15:28:24ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650960#M394168
<P>Will - I have had to sometimes send files to clients by email - and vice versa - so I know it can be done successfully - but it is just a big pain. Upwork's site works so well in many ways - but not in this security business.</P>Thu, 26 Sep 2019 15:28:12 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650960#M394168joansands2019-09-26T15:28:12ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650962#M394169
<P>I'm shocked to say the least. Makes me wonder what my clients have been receiving from me...</P><P>&nbsp;</P><P>Joan, how did you discover that? Did the client tell you or did Upwork give you some sort of notification?</P>Thu, 26 Sep 2019 15:31:30 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650962#M394169tropicany2019-09-26T15:31:30ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650966#M394170
<BLOCKQUOTE><HR />Maria P wrote:<BR /><P>I'm shocked to say the least. Makes me wonder what my clients have been receiving from me...</P><P>&nbsp;</P><P>Joan, how did you discover that? Did the client tell you or did Upwork give you some sort of notification?</P><HR /></BLOCKQUOTE><P>I noticed it today too, immediately after I sent a file through messenger a notice came up in the messenger (as part of my message) that the file has been sanitized. Needless to say I was upset too, because I always wash my hands before eating and so on. No kidding aside, I was concerned too and did not know if the client received the file intact or not.&nbsp;</P>Thu, 26 Sep 2019 15:34:51 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650966#M394170martina_plaschka2019-09-26T15:34:51ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650981#M394171
<BLOCKQUOTE><HR />Jordon B wrote:<BR /><P>&nbsp;</P><P>That on top of them insisting on keeping conversation within Upwork, it's just beyond ridiculous.&nbsp;&nbsp;</P></BLOCKQUOTE><P>They don't, though. I can see how you would be misled since you get that pop-up in messaging that says "be sure to keep messaging in Upwork" or something like that but you're free to communicate with your client however the two of you choose. Just keep payment through Upwork.</P>Thu, 26 Sep 2019 15:51:05 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650981#M394171tlsanders2019-09-26T15:51:05ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650983#M394172
<P>Maria - I only found out because I uploaded some files and all of a sudden a notice appeared that they were "sanitized." Then I checked other clients and all the files had those notices although the notices were not there yesterday. I then discovered that one is able to download an original file that has not been sanitized with a caution notice attached - but no explanation about that or how to do it. I just discovered that ability on my own. So, in addition to being an editor, I now have to be a computer whiz.</P>Thu, 26 Sep 2019 15:54:36 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650983#M394172joansands2019-09-26T15:54:36ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650984#M394173
<P>Martina - I just uploaded a file to a client and so far it has not been sanitized. Very mysterious goings-on today.</P>Thu, 26 Sep 2019 15:57:36 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650984#M394173joansands2019-09-26T15:57:36ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650995#M394177
<P><SPAN style="font-weight: 400;">Hi Joan and others,</SPAN></P>
<P>&nbsp;</P>
<P><SPAN style="font-weight: 400;">I have merged new threads about this topic to the larger conversation we've had about it.</SPAN></P>
<P><SPAN style="font-weight: 400;">&nbsp;</SPAN></P>
<P><SPAN style="font-weight: 400;">In some cases malware scanning will remove embedded macros, formulas, or active content that is deemed potentially malicious. </SPAN></P>
<P><SPAN style="font-weight: 400;">You'll start seeing notifications when this is done on browser version of Messages starting today and in Upwork Desktop App starting next week. You and your client will also see an option to download the original file by c</SPAN><SPAN style="font-weight: 400;">licking the three dots to the right of the file name and selecting “Download Original File.” In other words, you and your client will have access to the original without having to contact Customer Support.</SPAN></P>Thu, 26 Sep 2019 16:30:02 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650995#M394177kochubei_valeria2019-09-26T16:30:02ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650996#M394178
<P>Joan's thread absolutely should not have been merged here, into a thread with a header about PDF files. This issue obviously impacts file types that non-technical people use and would not anticipate having issues with work being stripped out.</P><P>&nbsp;</P><P>ETA: Thanks Valeria. Good quick fix.</P>Thu, 26 Sep 2019 16:43:11 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650996#M394178tlsanders2019-09-26T16:43:11ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651004#M394182
<P>I'd like to follow up and share screenshots of what the notifications look like when a file is sanitized with the option to download the original. Please, see below:</P>
<P>&nbsp;</P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_1.png" style="width: 837px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/18976i6A67FAFB6C1581C2/image-size/large?v=1.0&amp;px=999" title="Screenshot_1.png" alt="Screenshot_1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2.png" style="width: 999px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/18977iD094EAEE2B11CF87/image-size/large?v=1.0&amp;px=999" title="Screenshot_2.png" alt="Screenshot_2.png" /></span></P>
<P>&nbsp;</P>
<P>&nbsp;</P>Thu, 26 Sep 2019 16:53:50 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651004#M394182kochubei_valeria2019-09-26T16:53:50ZThis file was sanitized!https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651099#M394242
<P>Now attachments in the messages are showing up with "This file was sanitized!" after them. This makes it appear that something was wrong with your file, that Upwork had to go spray disinfectant on it due to it being germy or disgusting in some other way. It can lead clients to conclude that you are trying to infect their computer with malware and Upwork caught it just in time. Sure, they could click "Learn More" but we all know that first impressions count and most people don't want to bother with reading anything they don't have to.<BR /><BR />It's totally unnecessary for them to put that on there. I'm sure they would say "It lets the client know that we are doing everything we can to ensure a safe work environment" or some such rote response. Having a safe work environment is expected at minimum; it isn't something for them to brag about or announce every time they do it. It's like putting up a notice that says "Our system worked as expected this morning!" or "We actually let you have your money that you earned - after taking out fees and a waiting period, that is!" Freelancers don't get on here and announce "We got our work done today!" or "I have used the system correctly."<BR /><BR />I would like to suggest that they remove that embarrassing text. Scan the files all you like, just don't announce it each time.</P>Thu, 26 Sep 2019 21:41:41 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651099#M394242bzstudio2019-09-26T21:41:41ZRe: This file was sanitized!https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651103#M394243
<P>Lisa, it turns out that it's a super-important warning, as you'll see in this thread:&nbsp;<A href="https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/td-p/576616/jump-to/first-unread-message" target="_blank">https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/td-p/576616/jump-to/first-unread-message</A></P><P>&nbsp;</P><P>"Sanitized" files aren't just scanned--they're modified in ways that in some cases strip out work the freelancer has performed.</P>Thu, 26 Sep 2019 21:44:30 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651103#M394243tlsanders2019-09-26T21:44:30ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651178#M394287
<P>Valeria,</P><P>&nbsp;</P><P>I recieved my first sanitized message yesterday on a word document with links in it. I sent a pdf today of it, with no active links, and recieved the same message, but was able to send the document to the client through email. Today I sent a different document, also in word, with no edits, no links, no macros, and no active content, and recieved the same sanitized message. I do not have a different way to share the document with that client and it definitely should not have set off any alarms. It is frustrating and reflects badly on the work I've sent along.</P><P>&nbsp;</P><P>What is the solution moving forward?</P><P>&nbsp;</P><P>Thank&nbsp; you</P>Fri, 27 Sep 2019 05:15:56 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651178#M394287erincrum2019-09-27T05:15:56ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651187#M394290
<BLOCKQUOTE><HR />Erin C wrote:<BR /><P>&nbsp;</P><P>What is the solution moving forward?</P><HR /></BLOCKQUOTE><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="original file.jpg" style="width: 693px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/18983iD2EB89497396D0C6/image-size/large?v=1.0&amp;px=999" title="original file.jpg" alt="original file.jpg" /></span></P>Fri, 27 Sep 2019 05:39:49 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651187#M394290petra_r2019-09-27T05:39:49ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651194#M394296
<P>Hi Erin,&nbsp;<BR /><BR />Have you tried following the steps in Valeria, and Petra's post? If this option is not available for you, please let us know and our team will be happy to assist you further.</P>Fri, 27 Sep 2019 05:59:32 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651194#M394296aocumen2019-09-27T05:59:32ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651224#M394315
<P>I suppose the solution is to use non-Upwork methods of communication whenever possible. I've already switched over to email with all my regular clients. For proposals (and any other situations where I haven't yet switched to email) I'll start using Dropbox (or similar) instead of attachments.</P>Fri, 27 Sep 2019 08:27:50 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651224#M394315richard_wein2019-09-27T08:27:50ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651233#M394321
<P>This santized warning helps with the messages between freelancer and client, but the macros are still being stripped from job postings by clients.&nbsp; Can we have the option to download the original there too.</P>Fri, 27 Sep 2019 08:58:53 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651233#M394321chhickish2019-09-27T08:58:53ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651366#M394419
<P>It is files sent to the clients, not ones I need to download - I am sure they can download, but will have reservations of doing so. My concern is that they are simple word documents, and one in particular has nothing that would trigger a sanitized message - no links, edits, macros, or anything, so I can't figure out why the file would recieve that message</P>Fri, 27 Sep 2019 14:34:47 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651366#M394419erincrum2019-09-27T14:34:47ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651387#M394433
<P>I just had the same problem as Christopher H.</P><P>&nbsp;</P><P>A job posting with detailed specs refering to the macros in the Excel file and there was no code in the file. Just the code missing this time, the buttons in the sheet were not converted to images as I've seen before.</P><P>&nbsp;</P><P>There seem to be other problems with recent security implementations as well. I just refreshed my browser at <A href="https://www.upwork.com/ab/find-work/" target="_blank">https://www.upwork.com/ab/find-work/</A> after coming back from lunch and I got a message saying "Access to this page has been denied because we believe you're using automation tools to browse the website". I wasn't, and the adblocker has been disabled for Upwork site since I can remember. Again assuming everything and checking nothing. Sorry to post this here, just to make the point that this attachments problem is not an isolated security issue causing difficulties to freelancers.</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 27 Sep 2019 15:24:29 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651387#M394433pebravos2019-09-27T15:24:29ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651403#M394444
<P>re: “<SPAN>Can we have the option to download the original there too.”</SPAN></P><P>&nbsp;</P><P><SPAN>I don’t think Upwork wants to be responsible in any way for spreading malware. They have said this many times in many ways.</SPAN></P><P>&nbsp;</P><P><SPAN>They would rather change files.</SPAN></P><P>&nbsp;</P><P><SPAN>I can see how this can cause major problems for users unaware of the issue.</SPAN></P><P>&nbsp;</P><P><SPAN>As I AM aware, I feel like it doesn’t impact me directly... but it makes Upwork less ideal than it would be if it notified people.</SPAN></P><P>&nbsp;</P><P><SPAN>I would not hold out for the option to download original files directly. I don’t think that is coming. If it was offered, I am not sure I would ever trust it completely.</SPAN></P>Fri, 27 Sep 2019 16:12:40 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651403#M394444prestonhunter2019-09-27T16:12:40ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651427#M394463
<P>Christopher and Preston,</P>
<P>&nbsp;</P>
<P>I'd just like to point out that in the notification, users will have an option to download the original now. Please, see my earlier post on this thread:</P>
<P>&nbsp;</P>
<BLOCKQUOTE><HR />Valeria K. wrote:<BR />
<P><SPAN>You'll start seeing notifications when this is done on browser version of Messages starting today and in Upwork Desktop App starting next week. You and your client will also see an option to download the original file by c</SPAN><SPAN>licking the three dots to the right of the file name and selecting “Download Original File.” In other words, you and your client will have access to the original without having to contact Customer Support.</SPAN></P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>Fri, 27 Sep 2019 18:03:51 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651427#M394463kochubei_valeria2019-09-27T18:03:51ZRe: I am furioushttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651486#M394512
<P>The message is infact insisting that you stay on the platform.&nbsp; I did not say anything about their rules.</P>Fri, 27 Sep 2019 20:37:55 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651486#M394512jordonbaade2019-09-27T20:37:55ZPdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651510#M395366
<P>Today for the first time pdf proofs I uploaded yesterday say they've been sanitized -- warning in orange suggests something was really wrong, if my client sees the same thing they could be concerned. Silence from the client today too, where usually they acknowledge receipt of proofs.</P><P>&nbsp;</P><P>I did read something about this being what happens when Upwork strips the file of info they don't want on there, but also read that the warning was a bug and was fixed.</P><P>&nbsp;</P><P>I'd like to tell my client the nice official version of what this is so they won't worry. So what should I say, as I don't officially actually know?</P><P>&nbsp;&nbsp;</P>Fri, 27 Sep 2019 21:50:18 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651510#M395366jackiepeeler2019-09-27T21:50:18ZRe: Pdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651518#M395367
<P>I am also hoping it is a bug as it just popped up on when I sent a doc ... and is def. confusing.</P>Fri, 27 Sep 2019 22:07:07 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651518#M395367wendy_writes2019-09-27T22:07:07ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651626#M394604
<P>I'm super glad to see that Upwork has solved this issue.</P><P>&nbsp;</P><P>Now if they could work on their tone, maybe start by sending out an email apologizing for this absolutely ridiculous policy and thanking us for bring the ridiculousness of it to their attention.&nbsp; It would also go a long way in explaining things to clients so freelancers don't just look like a joke.</P>Sat, 28 Sep 2019 14:25:51 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651626#M394604jordonbaade2019-09-28T14:25:51ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651663#M394624
<P>&nbsp;</P><P>Thanks, Valeria, that's good to know. Does that mean files put on the Message Center last week (Thursday) should now be resent to benefit from this feature, or that files sent then will have it too?&nbsp;</P><P>&nbsp;</P><P>Just confirming, common sense would indicate to me they need to be resent.</P><P>&nbsp;</P><P>Also haven't seen anyone say they have a problem with pdfs made from InDesign, I'm thinking those are probably ok though sending press quality to be transferred to a commericial print shop would be ill advised.</P>Sat, 28 Sep 2019 17:11:57 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651663#M394624jackiepeeler2019-09-28T17:11:57ZSir, What is the meaning of sanitize message? When I upload a docx file it show that?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651787#M394679
<P>Sir, What is the meaning of sanitize message? When I upload a docx file it show that?</P>Sun, 29 Sep 2019 07:22:04 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651787#M394679mannan072019-09-29T07:22:04ZRe: Sir, What is the meaning of sanitize message? When I upload a docx file it show that?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651793#M394681
Ok Sir thanks.<BR />Sun, 29 Sep 2019 08:01:05 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651793#M394681mannan072019-09-29T08:01:05ZFile was sanitizedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651802#M394684
<P>Why am I getting this notice whenever I am sending files to my clients?</P><P>*The word file doesn't contain any link</P>Sun, 29 Sep 2019 08:36:38 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651802#M394684shamsabir2019-09-29T08:36:38ZRe: File was sanitizedhttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651809#M394686
<P>Hi Shams,</P>
<P>&nbsp;</P>
<P>Please refer to <A href="https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/650995/highlight/true#M394177" target="_self">Valeria's message</A> in this thread.</P>
<P>&nbsp;</P>
<P>Thank you.</P>Sun, 29 Sep 2019 08:51:08 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/651809#M394686djondinium2019-09-29T08:51:08ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652307#M395043
<P>Hi Jacqueline,</P>
<P>&nbsp;</P>
<P>Actually, there is no need to re-send the files. I double-checked with our engineers and the notification should show for sanitized files that were sent before we implemented notifications.&nbsp;</P>Mon, 30 Sep 2019 14:56:13 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652307#M395043kochubei_valeria2019-09-30T14:56:13ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652323#M395050
<BLOCKQUOTE><HR />Valeria K wrote:<BR /><P>I'd like to follow up and share screenshots of what the notifications look like when a file is sanitized with the option to download the original. Please, see below:</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_1.png" style="width: 480px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/18976i6A67FAFB6C1581C2/image-dimensions/480x198?v=1.0" width="480" height="198" title="Screenshot_1.png" alt="Screenshot_1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2.png" style="width: 483px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/18977iD094EAEE2B11CF87/image-dimensions/483x114?v=1.0" width="483" height="114" title="Screenshot_2.png" alt="Screenshot_2.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>What if there are no 3 dots?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="no dots.jpg" style="width: 436px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/19008i5566ADDE6272D0A8/image-size/large?v=1.0&amp;px=999" title="no dots.jpg" alt="no dots.jpg" /></span></P>Mon, 30 Sep 2019 15:18:28 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652323#M395050petra_r2019-09-30T15:18:28ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652356#M395073
<P>Hi Petra,</P>
<P>&nbsp;</P>
<P>The UI is adaptive and depends on the size of the screen. If the screen is smaller, the icon will show under the three dots. If the screen is large enough, the icons will show right next to the file like on your screenshot.</P>Mon, 30 Sep 2019 16:13:09 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652356#M395073kochubei_valeria2019-09-30T16:13:09ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652361#M395078
<BLOCKQUOTE><HR />Valeria K wrote:<BR /><P>Hi Petra,</P><P>&nbsp;</P><P>The UI is adaptive and depends on the size of the screen. If the screen is smaller, the icon will show under the three dots. If the screen is large enough, the icons will show right next to the file like on your screenshot.</P><HR /></BLOCKQUOTE><P>So does that mean the file I downloaded was the original, not sanitized file?&nbsp;</P><P>Ahhhh, now I get it... holding the mouse over it shows that it is the original file - all clear now, Thanks!</P><P>&nbsp;</P>Mon, 30 Sep 2019 16:43:33 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652361#M395078petra_r2019-09-30T16:43:33ZRe: Pdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652791#M395369
<P>I had two sanitized word documents today.</P><P>So what are you doing to the file and WTH is "safelt"?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2019-10-01 20.32.46.png" style="width: 999px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/19017iBC6DD720000F61A7/image-size/large?v=1.0&amp;px=999" title="Screenshot 2019-10-01 20.32.46.png" alt="Screenshot 2019-10-01 20.32.46.png" /></span></P>Tue, 01 Oct 2019 18:35:53 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652791#M395369jr-translation2019-10-01T18:35:53ZRe: Pdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652794#M395370
<P>Jennifer:</P><P>Here, I made up this definition for you:</P><P>&nbsp;</P><P><FONT face="courier new,courier"><STRONG>safelt</STRONG> (English): word used to describe something that <U>feels</U> safe (but isn't necessarily safe)</FONT>.</P>Tue, 01 Oct 2019 18:43:27 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652794#M395370prestonhunter2019-10-01T18:43:27ZRe: Pdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652796#M395371
<BLOCKQUOTE><HR />Noureldin Y wrote:<BR /><P>that&nbsp;sanitized happened yesterday with me for no reason, I told the client go get your documents yourself from google drive I gaveup upwork uploading system.</P><HR /></BLOCKQUOTE><P>No need, the client can download the original (not sanitized) file right there in the same place as the sanitized one.</P>Tue, 01 Oct 2019 18:46:43 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652796#M395371petra_r2019-10-01T18:46:43ZRe: Pdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652811#M395372
<P>I can't think what UW is doing, but for heaven's sake - not Upwork's who must be stoking coal somewhere much lower down - send your pdfs via Dropbox or similar, or your own emails.</P><P>Yes, and risk getting the little highlighted warnings from UW to tell you to keep everything onsite.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Upwork you are truly <STRONG><EM>encouraging</EM> </STRONG>people to circumvent.</P>Tue, 01 Oct 2019 19:27:42 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652811#M395372colettelewis2019-10-01T19:27:42ZRe: Pdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652826#M395374
<P>Hi Jennifer,</P>
<P>&nbsp;</P>
<P>Thanks for flagging the typo! I'll forward this to the team and we'll get it fixed.</P>Tue, 01 Oct 2019 19:54:52 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652826#M395374kochubei_valeria2019-10-01T19:54:52ZRe: Pdfs to client "sanitized"?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652833#M395377
<BLOCKQUOTE><BLOCKQUOTE><HR /></BLOCKQUOTE><HR /></BLOCKQUOTE><BLOCKQUOTE><HR />Jennifer R wrote:<BR /><P>I had two sanitized word documents today.</P><P>So what are you doing to the file and WTH is "safelt"?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2019-10-01 20.32.46.png" style="width: 999px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/19017iBC6DD720000F61A7/image-size/large?v=1.0&amp;px=999" title="Screenshot 2019-10-01 20.32.46.png" alt="Screenshot 2019-10-01 20.32.46.png" /></span></P><HR /></BLOCKQUOTE><P><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2019-10-01 at 4.07.51 PM.png" style="width: 399px;"><img src="https://community.upwork.com/t5/image/serverpage/image-id/19020iE58491806A778EDD/image-size/large?v=1.0&amp;px=999" title="Screen Shot 2019-10-01 at 4.07.51 PM.png" alt="Screen Shot 2019-10-01 at 4.07.51 PM.png" /></span></P><P>@Jennifer<BR />I think "safelt" might be the "activated Seismotite" of its time.&nbsp;<BR />(Apologies to any Dutch people. I have no idea why they branded a North American cleaner in this way. Apparently, the company is still active since they have a website.)<BR /><BR />Thanks for posting the explanation of sanitization. I guess that means they mess with your file before they even check to make sure there's anything wrong with it? One of my clients had a problem with a revised file crashing on him last week.&nbsp; It makes me wonder if I'm going to have to find alternate ways of receiving and returning files.&nbsp;</P>Tue, 01 Oct 2019 20:20:36 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652833#M395377renata1012019-10-01T20:20:36ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652860#M395395
<P>So this means we always have to warn our clients to not download the sanitized version because it's ruined, and they need to download the original? This is going to look bad for Upwork, when people are warning clients that Upwork has messed up their files.</P>Tue, 01 Oct 2019 21:41:53 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/652860#M395395bzstudio2019-10-01T21:41:53ZSanitized fileshttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654152#M396141
<P>Hi all,</P><P>&nbsp;</P><P>I searched for relevant threads on this, but most of what I found was older and didn't seem quite what I needed.&nbsp;</P><P>&nbsp;</P><P>I've been sharing Word doc (and .docx) files for years with clients without any trouble. Then, just last week, when I returned two files to a client (.docx), when they showed up in the message feed, they had the notation "This file was sanitized" underneath them. I opened them back up from the message stream, and they seemed fine, so I didn't worry about it. (I did click the "learn more" link, but there was nothing there that was super helpful or scary.) This particular client has a 10-year-old MacBook and he isn't very tech savvy, so I thought maybe the issue was with the way he was creating his docs. (I'm not super tech savvy either, LOL!) What was confusing, though, was that we'd been passing files back and forth for months without any sanitizing until last week.</P><P>&nbsp;</P><P>Today, I sent a .doc file to a different client, and it too went through with the sanitized notation. It didn't come to me like that, and this was the first time I'd returned it to him. I don't know what to make of it.</P><P>&nbsp;</P><P>Any thoughts? Any help? If so, I'd appreciate the input.</P><P>&nbsp;</P><P>Thanks much,</P><P>Sharon</P>Fri, 04 Oct 2019 19:22:18 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654152#M396141skh07112019-10-04T19:22:18ZRe: Sanitized fileshttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654156#M396142
<P>I just started see this "sanitized" notice in the past week to 10 days, so it must be a new "feature" Upwork has implemented.</P><P>&nbsp;</P><P>Files I sent to or received from clients in the past usually survived the passage without a problem, though there was very occasionally a corruption created in a file that required the same file be sent via regular email.</P><P>&nbsp;</P><P>I have no idea what the purpose or result of this new "sanitization" by Upwork will but, but I'd prefer that if it ain't broke they don't "fix" it.</P>Fri, 04 Oct 2019 19:31:58 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654156#M396142wlyonsatl2019-10-04T19:31:58ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654198#M396162
<P>Verbiage I used when explaining this mess to a client:</P><P>&nbsp;</P><P><SPAN>"I did a bit of editing after 12 hours away from it. This version is better. There are 2 comments from me explaining where and why the changes. <FONT color="#0000FF">U has mucked w/ files - sanitized them - which deletes edits so you will have to:</FONT><BR /><BR /><FONT color="#0000FF">1. hover over file name in green</FONT><BR /><FONT color="#0000FF">2. to the right side facing screen, you'll see a green downward arrow.</FONT><BR /><FONT color="#0000FF">3. Click on option to DOWNLOAD ORIGINAL FILE.</FONT><BR /></SPAN></P><P>&nbsp;</P><P><SPAN>What a colossal PITA ...."</SPAN></P><P>&nbsp;</P><P><SPAN>Everyone is <FONT color="#0000FF">free to copy and use content in blue</FONT>.</SPAN></P>Fri, 04 Oct 2019 21:55:23 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654198#M396162wendy_writes2019-10-04T21:55:23ZRe: Sanitized?https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654410#M396283
<P>For the foreseeable future, until Upwork explains exactly what it is doing to "sanitize" my files, I am going to notify all my clients -</P><P>&nbsp;</P><P>"You will see a notice from Upwork that the file has been "sanitized." Upwork has not explained to anyone what this means, but I have had one client so far who indicated the "sanitized" version they received from me had been changed by Upwork (some information in the file was deleted). You should also have a choice to download an "unsanitized" version of the file, which I recommend you use."</P><P>&nbsp;</P><P>The Excel files I send usually have multiple tabs and thousands of calculated and hard data cells. Neither I nor my clients are going to go through them to look for "sanitization"-induced errors or omissions.</P>Sat, 05 Oct 2019 14:31:15 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/654410#M396283wlyonsatl2019-10-05T14:31:15ZI am getting in all the file which sent to client or clients sent me. "This file was sanitized."https://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/655062#M396654
<P>I am getting in everyfile client sent me or i send to client "This file was sanitized." in all files from last 2 days. It's docx file and virus free file then what is the issue?</P><P>&nbsp;</P><P>Thanks</P>Mon, 07 Oct 2019 17:14:32 GMThttps://community.upwork.com/t5/Freelancers/Edited-Attachment-are-getting-Sanitized/m-p/655062#M396654yashvaghasiya2019-10-07T17:14:32Z