Tierra M.
le 9/13/2019

Michael C.
le 9/8/2019

Lakisha S.
le 9/5/2019

Stephen K.
le 9/5/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Wade T.
le 9/4/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Christine F.
le 9/4/2019

Évaluation :

I rent this van twice a year to pick and return my son back and forth to kenosha college. Manger Vinice is always polite and helpful.I rented the van on Monday 9/2 to return my son back to school and it turned out I needed to keep it overnight due to a mix up on the move in date Vince was very helpful on letting me keep the van overnight.Thank you

Christopher G.
le 9/3/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Scott K.
le 9/3/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Julius L.
le 9/3/2019

Évaluation :

I needed an extension for the truck given complications moving in. I got an extension through corporate’s customer service. The rep said the extension would be $94, a $30 increase in fees that were originally $62. She told me that the extension would mean being charged for 2 days. I was told I could bring the truck back by 7:30 AM without incurring additional fees. Everything I was told was an absolute lie. I was charged $94 in addition to the $64 I was charged at the initial check in. I brought the truck back 5:30 on Saturday (14 hours before it was due back), and I was charged for after hour returns. I was also charged for 3 days as a penalty for extending my rental which I was not educated on over the phone. U-Haul is either shady in business practices or their employees are not properly trained to give exemplary customer service. I will never use U-Haul again nor will I recommend this company to anyone else for moving.

Sean O.
le 9/2/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Jo B.
le 9/2/2019

Évaluation :

The entire process was seamless and so efficient! The owner helped us with the rental details when we arrived, and the van was waiting for us right outside the door when we walked out. When we returned the van, there was someone right there to direct us where to leave it. He was polite and friendly which really finished off the experience in the best way.

Brad A.
le 9/2/2019

Évaluation :

Fuel was marked full, but after driving 11 miles I had topped off the tank with almost 6 gallons of gas. I was refused any compensation for the previous customers not filling the tank. This is an unfair practice The previous customer should be charged for their inconsiderate behavior..

Munem A.
le 9/1/2019

Évaluation :

I requested my truck from a specific location, without me knowing and without informing me they assigned my truck to a location 17 miles away
Aside from the time I wasted I ended up paying for 34 miles extra

Sherry B.
le 9/1/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Claude J.
le 9/1/2019

Évaluation :

The best service, me and my family and friends ALWAYS do business with the company... KEEP UP THE GREAT WORK.

Jerry J.
le 9/1/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Connor H.
le 9/1/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Mark K.
le 8/31/2019

Évaluation :

Very easy check in and check out, helpful & friendly staff!!!

dennis l.
le 8/31/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Jasmine B.
le 8/31/2019

Évaluation :

Have more staff available during the end and beginning of the month to assist with the wait time

Kevin S.
le 8/30/2019

Évaluation :

Website for return forum very slow and would loop, causing the return process to take over 30 minutes

Tammie Q.
le 8/30/2019

Évaluation :

Nothing - Staff was courteous and professional, the van was clean, and returning was easy.

Daniel E S.
le 8/28/2019

Évaluation :

Good experience all around.

Yvonne B.
le 8/28/2019

Évaluation :

The Bad Truck was not maintained in fact the manager got the truck from the repair shop and was not worked on

Janice E.
le 8/27/2019

Évaluation :

Nothing. No improvement needed.

Linda S.
le 8/27/2019

Évaluation :

Very friendly, easy drop off. Thanks

Ralph W.
le 8/27/2019

Évaluation :

Did after hours Mobil check in. Only issue taking photos in the pouring rain with my cell phone. Wish the awning was a little bigger.

Peter D.
le 8/26/2019

Évaluation :

Le client n'a pas laissé de commentaire.

elizabeth h.
le 8/26/2019

Évaluation :

While the people at this location were fine and gave me a partial refund, I was never supposed to be at this location in the first place. My reservation was not available when/ where I reserved it, and the guy told me 'maybe in 3-4 hours.' After a lot of holding on the phone, I got a replacement here. But it wasted almost an hour of my time and ruined the schedule I had with multiple movers.

Paul K.
le 8/26/2019

Évaluation :

We were supposed to pick up the truck in Brookfield. I was called the night before and informed it would be in Mequon, which is the opposite direction of our move. When I said that would not work, I was instructed to call Uhaul. I called Uhaul and was informed that they had already given our 20 foot truck away and there were no more available within 50 miles. We had to go with a 15" truck and make extra trips.

brenda k.
le 8/26/2019

Évaluation :

My major gripe is with the false advertising. When I signed up for the truck, it was for a truck with $0.10/mi charge in addition to the daily rate. When i booked it, it was $0.89/mi. Had I known that upfront, I would have rented from Home Depot.

Margaret B.
le 8/26/2019

Évaluation :

Le client n'a pas laissé de commentaire.

Oghenetega A.
le 5/23/2019

Évaluation :

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

francesca m.
le 1/28/2019

Évaluation :

No comments

Amber N.
le 1/3/2019

Évaluation :

Everyone was friendly and helpful

alicia y.
le 1/2/2019

Évaluation :

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

TERRI H.
le 10/30/2018

Évaluation :

staff was very helpful and courteous thank you for great services

Eboni D.
le 9/3/2018

Évaluation :

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

ALBERT B.
le 8/29/2018

Évaluation :

*

Lynnetta W.
le 8/19/2018

Évaluation :

Thanks for the help and using of your faucilty

nikita g.
le 8/1/2018

Évaluation :

The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

nikita g.
le 7/31/2018

Évaluation :

Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min