I have an aquaintance who recently bought a Kenmore HE4. He showed me several garments that have either been torn or (sounds crazy) burned. This unit is not an HE4T model. I looked for any obvious sharp points, but found none. I look also at the door bellows for any signs that the tub may be rubbing it. I was thinking at the time perhaps the clothes were being pinched, but this doesn't seem to be the case either. I hope someone who is wiser than I can give me some guidance to resolve this anomoly. Sincerely, Broken Arrow.

Do this test: Get some old garments that do not have this damage and wash them in the HE4. When the cycle finishes, inspect the garments. The damage will be difficult to see on wet clothes so this is not conclusive. Then, dry the clothes in a different dryer from the one that's been used in the past and inspect them again.