zeroed with no notifications and no response to tickets

WB Gamer

June 21, 2019 17:16

i started complaining about the notifications bug 3 months ago with no success in fixing it. 2 weeks ago i get zeroed, scouted, attacked and rallied without any notification from the game. i got no chance to avoid the attacks. i even contacted with google suport and they check my setings and they said its an app issue.

Comments

We sincerely apologize for the delay in response - how many tickets did you submit (please note that submitting more than one can result in a delay)? And could you please provide your ticket number(s), so that we can look into the situation?

# 1674383 # 1429146 # 1503202 # 1469103 # 1426607 are the tickets that i sent during the last 3 months, about the notification from the game not going into my notification bar.

# 1738065 # 1752912 # 1754417 are the tickets that I send after the inevitable happened and, i got zeroed, witout any chance to defend myself because i couldnt know i was being attacked witout the notifications.

and theres one more ticket to wich i recieve as an answer,again and again and again, the same automated email asking for my username, name, platform and country. cant find the ticket number because my inbox is spamed with a ton of those emails.

hmm.. the curios thing is that all my unaswered tickets just got answered one followed by the next, in less than 1 minute.

theyve let me know that they are unable to compensate for these issue. is this your way of looking into the sittuation?

i got zeroed because of the app is malfunctioning, so i refuse to give up and lose all the money i already invested in buying packs. i know im not the biggest spender but you cant ignore me with more automated emails.

it's really frustrating to lose all that power because of a bug and have costumer support ignore me. frustating to wait and hope that, maybe, you wont lose all the money i already invested, that maybe wb will do the right thing and have my power restored..not to mention the time i have consummed to grow up bulding by building, level by level, hunting creatures, participating in pvp. this is goodbye, wb and gotc. i quit. i quit playing your games. i quit restarting your apps every 10 minutes, checking my internet connection and my phone memory. i quit trusting anymore of my time and money in the hands of the worst costumer support ive ever encoutered.