Services & Support Consultant - BigMachines ExpressBigMachines

THIS JOB HAS EXPIRED

About The Company
BigMachines is the global leader in delivering cloud-based mission critical applications to the Fortune 2000. Our industry-leading solutions help companies Sell More and Sell Faster, configuring, pricing, and quoting their complex products.

For the fourth consecutive year we had two great distinctions: landing on the "Inc 5000 list of Fastest Growing Companies" and being voted #1 on Salesforce's AppExchange. BigMachines also just delivered another record-setting year in bookings, revenue, profitability, and customer acquisitions. We do all of this while managing to maintain an industry-leading 95% customer retention rate.

We are looking to add exceptional talent across our entire company of great people who play hard as a reward for working even harder. At BigMachines, we thrive on using unique and unconventional methods to drive remarkable employee success. (We might have an amazing reputation, but we?re not above taking breaks for cheesecake bake-offs and Nerf gun battles.)

We are committed to hiring really smart, hip and altogether fantastic people who are intellectually invigorated and inspired by advancing their careers.

Job Description
Services & Support Consultants will have the opportunity to help our customers rapidly implement innovative web software solutions. They will be a part of our BigMachines Express team and will assist in gathering customer requirements, demonstrating our software with technical competency, training our customers on how to use our software, creating associated training materials, and responding to customer questions and issues before, during, and after implementations. We are looking for highly motivated individuals who can learn quickly, grow with the company, and look forward to the challenge of delighting our customers and building our business.

PLEASE NOTE: Aptitude testing is required for all positions.

Duties
Implementations: Training customers on how to implement our software. You will become an expert in our BigMachines Express product and in Salesforce.com.
Demos: Demoing our software for prospects & customers
Support: Supporting customers when they contact us with questions or concerns
Pre-sales support: Answering technical questions for prospects about the software
Writing: Documenting how to use our software & publishing answers to questions on our help portal. Working with customers to write case studies
Releases: Assisting with the product release process. Setting up webinars and writing training materials for new features
Creative: Creating videos, demos & documents regarding our software (e.g., how to use new functionality)
Other: Other ad-hoc projects as requested, from analysis to surveys to call campaigns
Adhering to all BigMachines security policies, standards and procedures in the performance of job duties
Participating in security training provided by BigMachines
Skills/Requirements
Ability to understand the customer's business and work as a business partner
0-3 years of experience. At least 1 year preferred, but not required
Excellent problem solving, critical thinking, and analytical skills
Experience in business systems requirements gathering preferred, but not required
Outstanding oral and written communication skills. Must be an excellent trainer
Quick learner and able to learn new technologies and web languages on own as necessary
Strong team player with an incredible attitude on a small and entrepreneurial team within the company. Willing to wear multiple hats
Terrific work ethic. Willing to work hard and spend the extra time to get the job done
High motivation and desire to go the extra mile to help the customer succeed
Experience with SAAS applications and Salesforce.com CRM solution preferred, but not required
BA/BS in Business (minor or strong interest and experience in software, computer-related field) and/or Computer Science preferred, but not required