United to empower 6,000 customer service agents with iPhone 6 Plus handsets

In total, more than 6,000 members of United Airlines’ workforce at its US hub airports will be equipped with iPhone 6 Plus handsets to help them assist passengers without being stuck behind a desk.

United Airlines will equip more than 6,000 customer service agents in its US hubs with Apple iPhone 6 Plus devices in 2016, as part of a strategy to empower its workforce to provide assistance to passengers on the go.

Agents will be able to use the iPhones to remotely print boarding passes and bag tags for passengers who have already checked in for their flight, and they will also be able to provide customers with alternate flight options if they need to re-book a flight. The airline says it plans to offer full check-in capabilities on the devices in the future.