From 1 November 2016, some new processing fees were introduced, which may apply to you.

Credit card merchant service fee 0.36% for paying bills by Visa or MasterCard®, and 1.5% for paying bill by American Express®. If your direct debit is coming from one of these credit cards, no fee will apply.

You can set up both eBilling and direct debit on your account by using your account number and postcode to register for My Account, your online, self-service portal. Log in 24/7 at My Account. You can also call our friendly team if you have any questions.

If you’re concerned you may not have adequate funds in your savings account each month, you can set up a direct debit from a MasterCard®, Visa or American Express® credit card. There is no fee to arrange a direct debit from a credit card, however if you use a credit card to manually pay your bill, fees may apply.

If you're concerned that you won't be able to pay your next bill, please contact us on 133 466 so we can work with you to arrange a suitable plan and the payments options we have available for you. We have a team dedicated to helping you with any difficulties you may have paying your energy bills, so call us to discuss further.