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Fibre TV

1. What is Fibre TV about?

Fibre TV is StarHub's latest TV service which is delivered via a new fibre platform. This new fibre platform rides on the Next Generation Nationwide Broadband Network (NGNBN), delivering the full suite of StarHub TV services via Fibre Broadband to all fibre-ready households (including non cable-ready households).

With this new delivery platform, all fibre-ready households (including non cable-ready households) can enjoy the full suite of StarHub TV services.

2. What are the channels available on Fibre TV?

All channels (over 200 channels) that are currently available on Cable TV will also be available on Fibre TV, except for the 100 series channels. i.e. Ch100/ 200/300/400/500/600/700/800.

3. What are the new features (Social TV, multi-room recording, Picture-in-picture and Personalisation etc) about and when will it be available?

We are currently working on having these features available for Fibre TV and more information will be available later.

4. How can I find out the fibre status of my household?

The detailed rollout schedule and plans of fibre installation are available on NetLink Trust website. You can check your rollout schedule (on quarterly basis) by entering your postal code at the following link http://rollout.netlinktrust.com/

5. Where can I get more information on NGNBN?

The following links will be useful to get additional and up-to-date information on NGNBN:

The channel offerings between Fibre TV and Cable TV will be identical. Only the platform of delivery which will be different. Fibre TVwill be delivered via a fibre optic network, while Cable TV is delivered via our cable network.
Fibre TV will require a StarHub Fibre Broadband subscription.

7. Will the Fibre Broadband usage affect my TV viewing experience?

StarHub will manage the quality of service from our network to the customer’s home for both TV and broadband services. We will ensure a quality viewing experience is delivered to our customers.

Each set-top box has a dedicated bandwidth and will not be affected by the broadband usage.

8. Will the delivery of Fibre TV affect the bandwidth of StarHub Fibre Broadband?

Each set-top box on Fibre TV is allocated with sufficient and dedicated bandwidth to ensure quality of service. In our networks, the dedicated bandwidth is added on top of your existing StarHub Fibre Broadband and will not affect the typical surfing speed of StarHub Fibre Broadband.

However, there may be other equipment which you use, which may have bandwidth limitation and such equipment may affect your experience and use of Fibre TV and StarHub Fibre Broadband. If any of your equipment (e.g. router, ONT, etc) has such a bandwidth limitation, Fibre TV will be given the priority in bandwidth and you may experience some difference in your use of the StarHub Fibre Broadband service (e.g surfing of websites).

9. What is the maximum number of set-top boxes I can subscribe to for Fibre TV?

Each Fibre TV subscription will support a maximum of 4 set-top boxes.

10. I would like to sign up for more than 4 set-top boxes. How can I do so?

Due to the limitation of dedicated bandwidth per account, each subscription account can sign up to a maximum of 4 set-top boxes per fibre subscription. You may want to consider taking up an additional StarHub Fibre Broadband subscription and Fibre TV subscription if you require more than 4 set-top boxes.

11. What do I need to be eligible for Fibre TV?

In order to enjoy Fibre TV, subscription to StarHub Fibre Broadband and the relevant HomeHub plan and set-top box would be required.

12. Will I be able to record my favourite programmes?

Smart TV recording service will be available with a type-approved Digital Video Storage Device. Subscription to Smart TV service at $4.28/month is required.

You will be able to purchase external HDD models from selected StarHub shops. Please note that the external HDD used for recording will be paired to your subscription account, and recordings will not be lost when you swap boxes.

Western Digital

My Passport Ultra

Capacity

1TB (1024GB)

Estimated Recording Hours

340 hrs (SD)

200 hrs (HD)

Warranty

3 years

Retail Price

$99

Interface

USB 3.0*

Dimensions

110.5*82*15.4mm

Weight

160g

Availability

Selected StarHub shops

13. Are there any additional charges for Fibre TV as compared to Cable TV?

The pre-requisite to Fibre TV is StarHub Fibre Broadband.

At the point of installation, we may need to install additional cabling/ trunking at your premise if your Terminal Point/ VeONT (Voice-Enabled Optical Network Terminal) is not located within 2 metres to the TV; and/or if you would like to have more than 1 set-top box.

14. How do I measure/ know that my Terminal Point/ VeONT is within 2 metres from my TV?

You can measure the distance from your Terminal Point/VeONT to your TV location (Wall-to-wall) as illustrated below:

15. My Termination Point (TP) and/or Optical Network Terminal (ONT) is not within 2 metres from my TV. Can I sign up to Fibre TV?

It is recommended that the TP and/or ONT are situated within 2 metres from your TV. Structured cabling services are available to you if your TP and/or ONT is situated too far from your TV set.

16. Will I be charged for the additional cabling/ trunking?

Additional cabling/trunking charges are $107 per point, As part of promotion, we are waivng this charge up to a maximum of 4 set-top boxes per account when you sign on to a new Homehub or Fibre TV 24 month plan. Promotion period is from 1 January 2016 to 18 November 2016.

17. I am an existing Fibre Broadband subscriber from another Service Provider; can I sign up for Fibre TV service?

Yes, however, in order to enjoy Fibre TV, StarHub Fibre Broadband service is required as Fibre Broadband services from other operators are not supported. Hence, you will be required to sign up for StarHub Fibre Broadband service to enjoy Fibre TV.

18. If my StarHub Fibre Broadband service is suspended, will it affect my viewing of Fibre TV?

No, your Fibre TV service will not be disrupted as the suspension is tied to a particular service in your account.

19. What is the new Fibre TV Set-Top Box (Model: GX-SH435EH) and how is it different from the Samsung HD Interactive set-top box (Model: GX-SH530CF)?

The new Fibre TV Set-Top Box (Model: GX-SH435EH) is required for subscribing to Fibre TV. It has a smaller footprint and is approximately 40% smaller than the existing Samsung HD Interactive set-top box on Cable platform. Fibre TV Set-Top Box is charged at a monthly subscription of $6.42 (w/GST).

20. What do I do when I encounter technical issues with Fibre TV? Is there a troubleshooting Hotline?

You may call our hotline at 1630 or log on to www.starhub.com/homehub to sign up for Fibre Broadband and Fibre TV with our HomeHub Plans.

22. How much does Fibre TVcost?

When you sign up for HomeHub, you will enjoy 4 services; StarHub TV, Fibre Broadband, 21Mbps Mobile Broadband and Home Phone Line at a single monthly subscription. Here are the options available:

23. Is there a special offer for Fibre TV?

HomeHub is a value bundle that is heavily discounted. This value bundle offers 4 services at a single monthly subscription. If you subscribe to Fibre TV, you will require a Fibre Broadband subscription.