Computer networks carry the information that drives business for companies around the world. Those networks are built and supported by network technicians, or network support specialists. Network technicians also often provide technical support for applications and personal computers to end users. The network technician role is often an entry level position that is the first step on the way to becoming a network engineer.

Equipment Installation

Network technicians often perform installation of pre-configured equipment. Network engineers design networks and configure the equipment, but it is the network technician that typically carries the equipment out in the field, and installs and tests it. The job requires a level of strength to lift equipment and mount it into racks, while at the same time requiring a body frame small enough to squeeze into tight places.

Troubleshooting

Network technicians typically handle initial troubleshooting on network connectivity and performance problems. A network technician must be familiar with the company’s network design to provide timely resolution to network problems. In order to provide a high level of network uptime, a technician must be able to communicate clearly with network engineers and end users.

Documentation

Documentation is a key to good network and end user support. Many problems reoccur, and it saves time when the resolution is documented in a searchable database. The least favorite part of any technician’s job is documentation, but it is critical, and good writing skills are very important. Good documentation is also important when it is time to expand the network.

End User Support

Networks exist to facilitate communication between computing systems and end users. Network technicians often provide desktop hardware and software support for end users. This includes both operating systems and applications support, requiring the network technician to be somewhat of a jack of all trades. This part of the job also requires an excellent customer service attitude and good communication skills.

About the Author

Alan Hughes has more than 30 years of experience in IT including mainframes, programming, client/server, networks, project management, security, disaster recovery, information systems and hardware. He holds a master's degree in applied computer science and several certifications. He currently teaches information technology at the university level.