*Being around the dogs all day*Easy to communicate needs to guest services/client services*Work to accommodate specific schedules (school, cant/can work certain times)*Approachable managers/staff*Praise from seniors*Definite team effort*Thoughts are acknowledged/listened to (plans for specific dog, concerns, etc.)*Managers/Supervisors do the same work as guest services/client services (ADP if needed)

Cons

*Set training program not in place for ADP*High staff turnover*Hours (part-time)*Schedule posted 1-3 days before end of previous schedule*Expect to work holidays & weekends*Slow/Outdated Computer System*Can be stressful as different dogs require different things (more correction, high energy groups, etc.)

Advice to ManagementAdvice

*Set training program for All Day Play (safety, specific dog training/commands, specific procedures, cross-training, etc. )*Required individual team meetings for specific departments (ADP, GS, CS)*Team lead for ADP (listed on schedule)

Current Employee - ADP, Guest Service, Client Service in San Francisco, CA

Current Employee - ADP, Guest Service, Client Service in San Francisco, CA

I have been working at Wag Hotels

Pros

- Working with dogs is great.- Employees are helpful with one another.- Company will provide food during Thanksgiving and Christmas (gave small bonus this year).- Managers and Supervisors will do the same work as employees to meet deadline.- If you are a student, Wag will accommodate your work schedule with your school schedule.

Cons

- reviews and pay increases are non-existant- high staff turnover- praise by management is sparse- safety training by management in regards to working with the dogs is limited.- You can get hurt (bit by dog, slip and fall on wet floors, improper use of cleaning fluids or equipment)- A few days notice on posting of employee's work schedule- work holidays and weekends- slow out-dated computer equipment

Advice to ManagementAdvice

- Timely employee reviews- Better training and supervision of new employees by management- Improve interaction and communication between Management and Employees- Transparency

- Very outdated computer system- Very poor training for client services position- shady practices especially from managers towards staff that have been on the team for a while- pay doesn't feel like enough for the amount of work that is required to do your job well- So many loopholes in policies, and other "gray areas"- favoritism by managers-extremely high turnover rate!- management fires and hires employees constantly

Advice to ManagementAdvice

- please update computer system- be honest and straight forward with policies abd expectations- implement formal and more thorough training for all positions- possibly consider increasing pay rate for employees that stick around for more than the probationary period

—Management's disinterest in balancing employees' work and home life—Employee turnover ratio—Office culture...this is far from a "family atmosphere"—Experienced co-workers are not approachable, but I can't blame them for that—every day, there are new employees with inadequate training—Time-off policies...say, "Goodbye, Christmas," or any other holiday—now, you're working

Advice to ManagementAdvice

—Use an aptitude test before hiring employees and/or offering a particular position to someone

Flexible hours if you need to go to school.Get to work with dogs for a good part of your day.

Cons

Got paid less than front desk even though they hardly have to do any physical labor (or put themselves at risk with mean dogs).Managers didn't comply with a couple labor laws, mainly giving you a lunch break after 5 hours during an 8 hour shift and forcing you not to take lunch on a 6 hour shift (you both have to agree to this arrangement for it to be legal).No room for advancement or pay raises.Have a college degree and got paid less than other new hires without one."part time" hours can be about 40 hours a week sometimes, very little notice with new schedules coming out.Bare minimum time given for breaks and lunches.Management does not have very good interpersonal skills, possibly why they work with dogs for a career.Some employees who had been there longer treated new hires like dirt.

Advice to ManagementAdvice

Offer small raises to people that perform their job well, give decent wages to new hires so you don't have such an incredibly high turn over (which costs you more money in the long run).