Facts & figures

We are very proud of our recruitment track record, but just as importantly, we recognise that there will always be room for improvement. We ensure our activity is always geared towards improving your experience in dealing with us. We regularly canvass your opinion on how best we can do this. We always listen, plan and act upon your valuable feedback.

Few recruitment companies of similar size publish any facts and figures about their business. We do.

Whether you’re a client or candidate, our Business and Recruitment trends will provide you with confidence in the knowledge that you are dealing with a successful, growing company, striving to bring improved service and performance levels to you.We are happy to discuss these with you in greater detail should you wish to make an enquiry.

Client and Candidate SurveysWe pride ourselves in our commitment to continually re-invent ourselves to ensure we bring you on-going value added benefits that clearly set us apart. In order to achieve this objective, we regularly and formally canvass constructive feedback on the service we offer from both our client and candidate community. The feedback serves as the backbone for planning our future activity to best serve your needs.

We measure Client responses against a Client Satisfaction Index (CSi) target of 4.00 (Range = 0.00 – 5.00).8 specific Key Result Areas (KRAs) are identified against which we invite our clients to rate their satisfaction level. The resulting scores ranged from 4.32 to 4.73.Thereafter, we identify and implement operational improvements to our service levels for each KRA.We are happy to discuss these with you in greater detail should you wish to make an enquiry.

We measure Candidate responses against a Candidate Satisfaction Index (CSi) Target of 4.00 (Range = 0.00 – 5.00).7 specific Key Result Areas (KRAs) are identified against which we invite our candidates to rate their satisfaction levels. The resulting scores ranged from 4.18 to 4.73.Thereafter, we identify and implement operational improvements to our service levels for each KRA. One of the most significant improvements made is to our website, which now provides you with improved job seeking tools and comprehensive recruitment advice.We are happy to discuss these with you in greater detail should you wish to make an enquiry.