Ease of Use in Technology … What Does It Mean To You? That is the current Facebook Question on the AudioAcrobat Facebook Fan Page, and I want to know your answer!

Ease of use could mean a lot of different things to a lot of different people, and through your answers I am aiming to really nail down what this phrase means to as many different people as possible, and hopefully come to one or more conclusions on the subject.

Is it the plug and play aspect? Is it the ability to ask a live human being questions? How about catering to those who want to read more about the subject or watch video tutorials?

Working in customer support and sales for a technology company usually brings about a lot of phone calls, emails, tweets and Facebook posts where people are either inquiring about specific topics or have experienced something that may not have been anticipated when using the technology. While this type of feedback is expected on a daily basis, I can’t describe how elated it makes us to see the unexpected appear out of the blue.