Weekend in Naples

Cons: I think they should check the conditions of the rooms before giving or renting them or out.

Location: Easy access to main town Naples and Marco Island.

The hotel's location was very strategic, closer to nice restaurants, shops and churches. This is also easily accessible to other places of interests. We checked in on Friday night and realized that the smell of our room was stuffy and stale but was too tired to complain. We lodged a complaint with Lee Lane, the assistant manager on duty and he was able to spray some air freshener to freshen up our room. On Saturday night, there was a thunderstorm during which we had power outages and our air conditioner would not work so we complained on Sunday and we were upgraded to a suite by Roopa at the front desk. We thought it was a nice gesture after sending their maintenance guy, Orlando to review the situation. Overall, I like our stay at this hotel and will definitely come back again.

The front desk clerk

Posted Aug 29, 2017

Was very rude to me and the staff at the hotel, but she did come to my room and apologise to me!

Comment from Hotel Management

Aug 31, 2017 by Lee, Hotel Management

I apologize for the situation that occurred, this is definitely not common and we will address it appropriately. I hope that we get a chance to prove to you how great we are with people in the future. If you are ever in the Naples area again please come see us where we are always "Here for You," our valued guest.

3 out of 5

by A verified traveler from St Petersburg

Ok hotel

Posted Aug 20, 2017

Hotel was fair. Average at best. Price was good.
I don't have much more to say

4 out of 5

Recommended
for Everyone

by A verified traveler

Good to stay

Posted Jul 19, 2017

Pros: It is easy to find and not far from the highway.

Cons: Breakfast area needs improvement more variety. The pool need to be cleaner.

Location: Close to restaurants and other stores.

The hotel is good for a short stay. The room was clean and set properly. It was a little smaller than what I have seen in other hotel chains. The staff was very nice and helpful. The breakfast area needs improvement and variety, but is always ready and on time every day.

Comment from Hotel Management

Jul 23, 2017 by Lee Lane III, Hotel Management

Thank you for taking the time to share your experience with us. We love to hear what we did well and it is important to know what opportunities that we have ahead. I will share your information with our staff and we hope to see you again so we have the opportunity to get the last star.

3 out of 5

by Rene

A Memorial Day outing.

Posted Jun 26, 2017 on Hotels

It's a good, average facility. There are no amenities such as restaurants, bar lounge. etc. So staying in the premises was not something I did.
I believe there is a pool but I never used it.
For me it was a little too far from the heart of Naples, which to me was the only place to go to.

Comment from Hotel Management

Jul 26, 2017 by Stefan, Hotel Management

Thank you for staying with us and for the feedback. We also have another location near downtown and the beaches when you return to Naples again. We hope to see you there.

5 out of 5

by Esther

Posted Jun 22, 2017 on Hotels

Great stay

Comment from Hotel Management

Jul 26, 2017 by Stefan, Hotel Management

We are glad you enjoyed your stay. Please come and see us again soon.
Stefan

4 out of 5

by A verified traveler

Posted Jun 21, 2017 on Hotels

It was fine and served the purpose for a good night's rest.

Comment from Hotel Management

Jul 26, 2017 by Stefan, Hotel Management

Thank you for staying with us and we are happy you got a good nights rest. Please come again soon.

4 out of 5

by Johnny

Father's Day visit

Posted Jun 19, 2017 on Hotels

Great stay for the price. Room clean, hotel clean ,breakfast descent. The only complaint is that the pool was full of little bugs!

Comment from Hotel Management

Jul 26, 2017 by Stefan, Hotel Management

I am glad you had a good stay. I am sorry about the issue with the bugs and we have addressed this with our staff and pool vendor. We hope to see you again soon.

5 out of 5

by Linda

Posted Jun 17, 2017 on Hotels

We had an absolutely fabulous time.

Comment from Hotel Management

Jul 26, 2017 by Stefan, Hotel Management

Linda,
We are happy that you had a fabulous time with us. Please see us again when you come back to Naples.

4 out of 5

by Owen

Posted Jun 14, 2017 on Hotels

Comment from Hotel Management

Jul 26, 2017 by Stefan, Hotel Management

Thank you for the review. Please come see us again the next time you are in Naples.