Financial Protection

Your Complete Financial Protection

BSpoke Tours is a trading division of leading wintersports tour operator, Ski Solutions.

Established in 1986, Ski Solutions is an award-winning travel company you can trust to deliver excellent levels of customer service and enjoyable, memorable holidays that are financially protected to ensure your complete peace of mind.

We have in place the following financial security arrangements which guarantee your complete financial protection while on holiday with us:

We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 4055). When you buy a holiday from us for which we book your flight, you will be supplied with an ATOL Certificate confirming that your flight and holiday are financially protected by the ATOL scheme – please ask for it and check to ensure that all details are listed correctly. In the unlikely event of our insolvency the scheme will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

Please note that if you book arrangements other than an ATOL protected flight, flight inclusive package or non-flight inclusive package from us, your monies will not be financially protected. Please ask us for further details. Please also see our Booking Conditions, or for more information about ATOL protection visit the ATOL website at www.atol.org.uk/ATOLCertificate.If we do not book a flight when you buy a holiday from us, ATOL protection does not apply and you will not receive an ATOL Certificate. Instead, your holiday will be financially protected by the Association of British Travel Agents (ABTA number C6711) in the same way as described above except that, if already abroad, you will be returned to the point where your contracted arrangements with us began.

ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, visit the ABTA website, www.abta.com, or contact ABTA at 30 Park Street London SE1 9EQ.

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