Product Release April 2017

Presets for Everyone

Presets are now available for all Agency accounts! Presets are pre-defined settings which can be used to instantly configure records like tracking sources or call queues within your account.

Bulk Text Message Enhancements

We’ve improved the interface of our Bulk Text Messages to provide a clearer and more transparent status of inbound and outbound messages.

Column to show messages delivered

Improved titles

List of error messages

Number of occurrences (how many times it has run so far)

Better Desktop Notifications

Customizable desktop notifications allow you to select which notifications you’d like to receive for inbound/outbound calls and inbound/outbound texts. Desktop notifications are set at the agent level.

Access Control Groups

Access level groups make it easy to search and filter by agent. These groups contain: