Michael, from OnraHost, is back with 3 new VPS offer for the LowEndBox community. These are all using Xen-HVM virtualization with high RAM and large amount of disk space. Note that they support IPv6 and bitcoins – which are very important to majority of our readers.

We are told that these are also premium VPS service as only 15-25 customers are sharing a node – which means that the their servers are never oversold. I believe that these offers are worth checking out, hurry as available stocks are limited!

Onra Host is a rapidly-growing provider that started in January 2012. Their domain was registered at around the same time and their WHOIS information is public. OnraHost is a registered company in Tampa Florida with registration number G12000004524. We are told that they are 100% debt-free and that they own their hardware. They have been featured here twice already and reviews are generally positive.

Michael told us that support is available 24/7/365. For current customers, we would appreciate if you will give feedback at the comments section below.

PayPal, CreditCard, BitPay/BitCoin are accepted payment methods. All activities on their servers should be legal in the State of Florida and USA in general. We highly encourage you to read their Terms Of Service carefully before making any purchase.

If this is who I believe it is, you put in a refund request because you couldn’t change a password. We fixed this, and you said thank you..then you opened two more tickets about the service. That would normally imply you were continuing with a service?

First time, I request refund in ticket #613176 because the disk info is mismatch, not because that I couldn’t change a password.

I used many OpenVZ vps before, this is my first time to use Xen, I accept the explain for the disk info mismatch. But I didn’t accept the deny reply of my ticket. I submit ticket at 23/09/2015 06:19, you reply at 23/09/2015 11:46.

So the second time, I request refund in ticket #714232, but you close it directly.

Today, I am ready for my new website and reboot to put it online. But the vps down, I submit ticket in #239643, after that, your ticket system down, I can’t reply and submit ticket, it return to login page when I submit or reply ticket.

That made me crazy, it’s very important time for my new website online.

I signed up yesterday for the 50 GB SSD plan and so far the account hasn’t been activated. After opening a ticket and received a quick polite “message from template” letting me know that they don’t have nodes available and that ” we should have a new node live in a few hours” and that they will compensate me for this. However, it has been almost 24 hours and still nothing.

We do apologize for the wait on this…. I responded to many of the tickets myself on this matter actually. We were super swamped from tons of orders on here + a new DC migration we had originally planed a month before, which just so happen to coincided on the same day.

I believe all were accredited with a free day or two as well..if not please update your ticket. Looking forward to hearing some positive feedback ;)

My VPS is running ok now. No serious issues after the initial problem waiting to have the account active. I appreciate the politeness of the messages exchanged.

My opinion so far: I was a bit disappointed at first with the delay and the “template emails” but things started to work ok now. After the server was setup the support staff replied my tickets in less than 24 hours. I’m happy so far which the way they dealt with my issue.

What’s wrong with a template email if it accurately answers the question at hand? The less time they spend replying to each of the hundreds of tickets, the faster they can get to the next person in line (including you).

It’s not only about the speed, it’s also attention to detail. I don’t mind templates as long as they are relevant to my issue.

They have done a great job being polite and understanding though, so, I appreciate that but what I have just said is what happened at the beginning and I’m giving feedback. Did they improve the communication? yes, they did and that’s a good thing but facts are facts.

What was your ticket # alex? We don’t even use template/pre-canned replies at all. We don’t even have any created for this exact reason, we’ve never had/have used/currently use any type of canned response. Someone might of said something similar, but definitely nothing from a template.

So a ticket # would be great to allow me to look into this.. Thank you :)

1. When companies sell VPS servers, it’s expected for CPU to be shared. You’re going on a Node with other customers.. that’s why their is dedicated and VPS. Lets be a little serious here Daniel and come back into reality ;)

2. Resourcres are never oversold, Disk and RAM are locked down, and only what is their can actually be sold…I’m happy to take a screenshot for you :)

3. No but they do have 2x/Dual 12 core servers and 2x/Duell 16 core servers, which in how you’re thinking, would be plenty :)
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Just to clarify are resources are never oversold and I will stick by that and prove it need be!

Do not use LowEndBox for support issues. Go to your hosting provider and issue a ticket there. Coming here saying "my VPS is down, what do I do?!" will only have your comments removed.

Akismet is used for spam detection. Quoting webhostingtalk.com URL seems to get binned consistently here, but I do peek into the spam box frequently to publish those comments.

Use <pre>...</pre> to quote the output from your terminal/console, or consider using a pastebin service.

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