Sodexo: At the service of its personnel

Industry:Food services & facilities management

Employees:427,268

Headquarters:Issy-les-Moulineaux, France

Human Resources and Information Systems Managers, even more so when your name is SODEXO and you employ no fewer than 100,000 people across Europe of which more than 30,000 in France. It is nevertheless this challenge, which Michel Foulon, VP Strategic Planning & Control and IS&T at SODEXO Alliance Europe, decided to take on in implementing the project in France and Germany before subsequently picking up the gauntlet…

The Context, the Challenges

The SODEXO Group, a leader in the restaurant and services industry, decided to align the working practices of its four subsidiary companies at the end of the 90s and to update its systems ahead of the year 2000, given that not all were likely to pass this deadline. This challenge is not unknown to payroll processing in France either.

The Complexity of Payroll Processing in France
SODEXO’s payroll in France is particularly complex as a result of the diverse employment statutes and contracts of which it is composed:

It was in this context that an initial project was launched in 1999 for the implementation of a payroll system based on SAP. Spurred on by the approaching deadline of the year 2000, SODEXO adopted an ambitious plan to meet the required deadlines and to optimize its payroll projects over the following two years. SODEXO’s priority during this initial stage was to guarantee the internal maintenance of the application.

Parallel with the upgrading of its SAP system and a renewal of its contract, and with a view to achieving further improvements in productivity and quality, the organization began a second phase in the strategy:

to guarantee quality operations and constant growth, notably with regard to regulations

“Alongside its commercial competitiveness, one of the key factors which convinced us to choose NGA Human Resources was their leading position in SAP HR with respect to Payroll. It came down to having the best possible consultants in order to maintain a certain credibility with the internal teams, who are themselves experts in the field.”

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Malcolm Bennett

Malcolm Bennett has been NGA Human Resources Group Counsel and Company Secretary since January 2015. He was previously Associate General Counsel for over 13 years with IBM and previously held legal positions with CMS Cameron McKenna and BHP Billiton prior to that.

Malcolm has experience in managing teams/departments and structuring and negotiating complex commercial transactions in multiple jurisdictions – he now leads a small team of legal, compliance and security professionals for NGA HR across the globe.

He studied Law at the University of Cape Town and now resides in Manchester with wife and son.

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