Please be at the departure point at least 15 minutes before departure.

Please mark your luggage with your name.

We reserve the right to use a different vehicle from the ones advertised if required for any reason.

We will not be liable for any loss or inconvenience resulting from delays to the journey (Sorry!).

Passengers must have a really good time (We'll help with that!)

If You Can't Go:

We regret that all tickets are non-refundable. However you are welcome to sell your tickets to others, please just notify of us in the change of names. Please print a copy of your confirmation email to pass on to the new ticket-holder.

What You Can Expect from Us:

The Big Lemon has a reputation for providing a friendly, personal service, and you can be confident that we will always do our best to ensure you have a fantastic time.

In the event of traffic delay, breakdown, or other event beyond our control we will keep you informed at all times and work non-stop to put it right. If we keep you waiting we will do our best to furnish you with complementary refreshments in the meantime. We promise that we will always look after you.

If you are dissatisfied with any aspect of the service, please let us know what is wrong and how we can put it right.

What Others Have Said About Our Service:

"Great service! The driver was amazingly accommodating and went out of his way to help people" "The Big Lemon service was so brilliant and perfect that it made the weekend EVEN better!"

What Happens Next:

You will receive an email confirming your booking; this is your ticket! You do not need to print it - either show it to us on your smartphone or simply note down the four digit booking reference.

All tickets are return tickets

We hope you enjoy travelling with us!

We regret that all tickets are non-refundable. However you are welcome to sell your tickets to others, please just notify of us in the change of names. Please print a copy of your confirmation email to pass on to the new ticket-holder.