FAQ about the new HD video download option

Q1. Will all your videos become available
for HD download?

A1. No, only a few selected ones and previously released videos
are available in HD, however, the majority of our current and future
video downloads will be available in HD. Unfortunately our older
videos can never become HD because those weren't originally filmed
in HD.

Q2. Will you still offer that old video
download format I'm already familiar with?

A2: Yes, of course! We'll still offer the well known WMV9 format
for our customers. The new HD video is just an additional and
optional feature!

Q3. Are your video downloads going to
become more expensive in the future?

A3. No! All the video downloads in your familiar WMV9 format will
be available for the very same price like they were before. However,
if you prefer watching the new HD format, too, then you'll have to
pay the price for the HD upgrade (usually 1 to 4 more credits
depending on the length of this video).

Q4. Why are the HD downloads more expensive
than WMV9 downloads?
It's the same video, isn't it?

A4. The credits that we're charging for HD downloads additionally
are just "technical credits". Download traffic for HD videos is
taking
about 4 times longer and is therefore more expensive than for WMV9
downloads, plus the creation of the HD format requires more work, time
and money, too. We need to provide the necessary disc space on our
servers and that costs money, too. That's exactly why we are
charging the upgrade price (credits) for the HD download.

Q5. Will I have to pay the higher price for
your HD downloads if I don't want them?

A5. Certainly NOT! You still may want to get the old WMV9 format
only. In that case they are available for the same price as they
were before!

Q6. Why all that hassle with the SFV file?
I don't need it and by the way that sounds much too complicated for
me!

A6. Don't worry. The SFV file - together with your SFV software -
will give you an opportunity to verify the correctness of your media
file download. If there were any digital download errors, your SFV
software will report them. However, if you trust your download
completely then you can of course ignore that SFV file check, too.
The SFV file is just an optional and free service we're providing to
our customers deliberately.
Find more about SFV and how it works
HERE.

Q7. Are SFV Files available for downloaded
HD media files only?

A7. At this time there are all SFV files available only for the
HD downloads. At this time we offer SFV files for WMV9 downloads for
selected downloads only. However, there will be more SFV files for
WMV9 downloads in the future. Please note that you'll have to use
the correct SFV file for checking the correctness of your download.
The last digits of the SFV filename you may use for checking your
WMV9 downloads are always "WM9p" while the last digits for the SFV
filename for the HD check are always "720p".

Q8. I downloaded TRIB-300 about 5 months
ago when it was available as a WMV9 file only. Will I have to pay
the full price once again if I wanted to get the HD download now?

A8. No, you don't have to pay the full price again. Everything
you would be charged for will be just the price for the HD upgrade
only. However, please read on: You either need to combine the old
account with your current account first, or otherwise you ought to
login with the very SAME account data (=user ID/password) that you
had used approx. 5 months ago when you had first
downloaded TRIB-300. If you won't login by using exactly the very
same account (or alternatively the already combined account) then our software won't
recognise you and you'd be charged the full price.

Q9. I've had so many DWW accounts in the
past and unfortunately I did never combine them. How could I ever
find out about what movies I had downloaded with what accounts? I
don't remember.

A9. That's simple: On the left side of this screen you'll find
the link "Account Information" right below the "Member
administration" headline. Click that link and login with one of your
accounts that you had used before. Now you can see a
list of all your videos you did download successfully by using that account in
the past. In DWW-MOVIES you'll see all your MOVIES and FOM videos
you did download with that account before while in TRIBGIRLS you'll see all your
TRIBGIRLS downloads. Note that there could be more than one page displayed if you did download
many videos in the past. If you can't find the
download you were searching for, simply logout and then login again
with one of your other previous accounts and finally you'll find the download
you're searching for.

Q10. I can't find that download because I
can't remember all my old user IDs and passwords. Annoyingly I had
always forgotten to combine my accounts.

A10. You are welcome to use our "Password retrieval" or the "Forgotten
Password" link on our website. You need to use the manual password
retrieval. Unfortunately we'll have to charge 1 credit for this
service. Enter your email address and complete all fields that are
labelled with a red asterisk. In the comment field you ought to tell
us what download(s) you're searching for (e.g. TRIB-300),
particularly if you've had used more than one account in the past
for downloading and if you had never combined them.

Q11. I finally found the login information
for my old credits account but unfortunately it is empty and there
are not sufficient credits available on that account for purchasing
the HD upgrade. What shall I do next?

A11. Simply combine your old account with your current account (where
you're still having your necessary credits) first. Use our
combine
tool for combining your accounts. Once combined, our software
will recognise that you did download the WMV9 video before and it'll
charge the upgrade price only.
Note! If you want to recognise your previous downloads by using the
-icon, you'll always have to logout and
then to login again after your successful attempt to combine the two
accounts.

Q12. I did download the HD test video, but
it won't play

A12. You'll need special media player software for playing HD
videos on a PC. First read our
detailed descriptions, please!

Q13. The HD video is jerking and stopping
from time to time. What's wrong?

A13. You need special media player software for playing HD videos
on a PC. If you're sure that you have this software, make sure that
you have the latest software version and that you're actually
playing the HD video file with that media player. Another problem
could be that your PC or your video/graphic card in your PC are too
slow for HD videos. Only play the video from your hard drive AFTER
the download has completed! Do never watch the video while it is
downloading (that's true for WMV9 downloads, too!)! You cannot
stream HD videos!

Q14. I just bought and downloaded the HD
video successfully. May I download the WMV9 media file, too, and
does this cost anything?

A14. Of course you're welcome to download the WMV9 media file for
free if you just purchased the HD video for the full price and if
your HD purchase didn't happen more than 5 days ago. However, if you
just paid for the upgrade price for the HD video only, you can't
download the WMV9 file again because then you already have it.

Q15. In the future I'd like to purchase the
WMV9 Video first and only if I liked it I'll pay the price
difference for the HD video download. Will that be possible?

A15. Of course it's possible, because that's exactly what our
original idea was! First you'll buy the cheaper WMV9 Video and
you'll watch it. Only if you liked it you'll want to have the HD
video and you'll have to pay the upgrade price only. However, please
note that you ought to login (=user ID/password) with exactly the
same account that you had previously used for the WMV9 download.
Otherwise you'd have to pay the full price again. That's exactly why
it is strongly recommended to always combine any of your new
accounts immediately.