The Slack Integration extension is now available in the ScreenConnect Extension Browser and permits users to integrate their instance of ScreenConnect with their team's Slack implementation.

Once configured, the extension enables Slack users to create and join ScreenConnect support sessions from within Slack channels via the /screenconnect Slash Command. The /screenconnect Slash Command can optionally send a guest invitation email to the address of your choosing. The extension also offers the ability to automatically send ScreenConnect session event messages to the Slack channel of your choosing.

Note: Your instance of ScreenConnect must use HTTPS in order to integrate with Slack.

Slack Integration Settings dialog:

Output from executing the following Slash Command in Slack: "/screenconnect Support Session from Slack!"

You will need to add a custom Slash Command and Incoming WebHook to your team's Slack account. Instructions on how to configure the Slash Command and Incoming WebHook in Slack are included in the attached documentation.

For step-by-step instructions on how to set up the integration in ScreenConnect and Slack, please download and review the attached document, "Slack_Integration_Documentation.pdf".

Disclaimer: This extension was written by our support team (and in some cases in conjunction with our forum community) in response to customer requests. Extensions are meant to be quick workarounds or immediate solutions to problems. Extensions are not supported under our normal terms of service, as these extensions are outside typical Q/A or development guidelines. Questions for extensions should be addressed in its respective forum post. Suggestions for improvements (enhancements or defects) should also be queued in the post for consideration.Slack_Integration_Documentation.pdf(187kb) downloaded 394 time(s).

The Documentation link is broken, also does this work with the 6.0 beta? I only see "Status: Load Error" when it is enabled.

It seems that the recent forum upgrade has temporarily disabled our ability to download existing file attachments and add new ones. We're working on fixing this now.

Regarding the load error for the Slack Integration extension -- can you confirm you're using the latest version of the extension, v1.1? Also, what message do you get if you hover over the load error status? On what operating system are you running ScreenConnect?

The Documentation link is broken, also does this work with the 6.0 beta? I only see "Status: Load Error" when it is enabled.

It seems that the recent forum upgrade has temporarily disabled our ability to download existing file attachments and add new ones. We're working on fixing this now.

Regarding the load error for the Slack Integration extension -- can you confirm you're using the latest version of the extension, v1.1? Also, what message do you get if you hover over the load error status? On what operating system are you running ScreenConnect?

Yes I am running 1.1, I just loaded it for the first time yesterday.

I can hover over the status and see an error but I cannot copy the text.

Is it possible to show reply responses from Guest only rather than messages from both hosts and guests?

As it stands, the extension does not implement logic to relay only host or only guest chat messages. All chat messages are posted back to Slack when the SentMessage event notification setting is on. Please consider adding this as a feature request to our product feedback portal.

Is there a way to only post messages to the Slack webhook when a _host_ connects to an Access session? I am only interested in knowing when a Host connects to an Access session, and not a guest.

I also would like to know if it is possible to add additional fields to the message, like what IP the host connected from. I am trying to mimic this email trigger I currently have defined as a Slack message:https://slack-files.com/...A0L-F7LQFGSV6-bb31e1ce5a

Is there a way to only post messages to the Slack webhook when a _host_ connects to an Access session? I am only interested in knowing when a Host connects to an Access session, and not a guest.

I also would like to know if it is possible to add additional fields to the message, like what IP the host connected from. I am trying to mimic this email trigger I currently have defined as a Slack message:https://slack-files.com/...A0L-F7LQFGSV6-bb31e1ce5a

Thank you for submitting this request. At this time, the Slack integration does not break out host and guest access connections, but making those two separate options would be relatively straightforward. Adding additional information to the host connection message would also be straightforward.

While I'm unable to offer an ETA for these features, I will send them to PM for review.

Is there a way to only post messages to the Slack webhook when a _host_ connects to an Access session? I am only interested in knowing when a Host connects to an Access session, and not a guest.

I also would like to know if it is possible to add additional fields to the message, like what IP the host connected from. I am trying to mimic this email trigger I currently have defined as a Slack message:https://slack-files.com/...A0L-F7LQFGSV6-bb31e1ce5a

Thank you for submitting this request. At this time, the Slack integration does not break out host and guest access connections, but making those two separate options would be relatively straightforward. Adding additional information to the host connection message would also be straightforward.

While I'm unable to offer an ETA for these features, I will send them to PM for review.

Ben

While I can't offer an ETA for this feature (it's now pending QA), I have made some changes to the Slack integration extension so that when a host access connected event occurs, a message similar to the following is sent to Slack:

UPDATE: The Slack Integration extension has been updated with an implementation of the requested functionality. Host and guest connected notifications for access sessions now have their own on/off toggle. Host connected event notifications for access sessions are now formatted as follows:

UPDATE: The Slack Integration extension has been updated to version 1.4.2.

This update breaks out the SentMessage event notifications into three separate settings under Support and Access sessions:

1) Host SentMessage -- send a notification to Slack when a host sends a message in a Support/Access session2) Guest SentMessage (Host Connected) -- send a notification to Slack when a guest sends a message in a Support/Access session and at least one host is connected to the session3) Guest SentMessage (No Host Connected) -- send a notification to Slack when a guest sends a message in a Support/Access session and no hosts are connected to the session

UPDATE: The Slack Integration extension has been updated to version 1.4.2.

This update breaks out the SentMessage event notifications into three separate settings under Support and Access sessions:

1) Host SentMessage -- send a notification to Slack when a host sends a message in a Support/Access session2) Guest SentMessage (Host Connected) -- send a notification to Slack when a guest sends a message in a Support/Access session and at least one host is connected to the session3) Guest SentMessage (No Host Connected) -- send a notification to Slack when a guest sends a message in a Support/Access session and no hosts are connected to the session

Cool, this is mostly stuff I usually had to add back in with each update of the extension (too noisy otherwise). If you start hyperlinking machine names in Slack directly to their session in CC, I won't have to worry about making any more manual modifications. :)

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