084 numbers have hit the headlines again with NHS England ordering GP surgeries to stop using them altogether.Where practices are tied into ongoing contracts, NHS England has asked them to switch to a cheaper geographic number.It was not too long ago that it seemed most GP...

As the demand on GPs’ time continues to rise, it is understandable that many practices view telephone triage and consultations as a way of safely managing increasing demand while also meeting patients’ need for a timely response to their request for healthcare.The purpose of triage,...

There are many types of telephone system fraud but all result in a company paying for calls that were not made by or on behalf of the company in its normal course of business.Some of these frauds are perpetrated by employees and others through criminals hacking into the...

Unified communications (commonly abbreviated to UC) is a technology that many companies are backing at the moment in an aim to improve their customer service experience.In a recent survey published by Frost and Sullivan, the results revealed that more than 60% of respondents had...

The age of BYOD is not just reserved for the workplace. People like to stay in touch wherever they are, even when, or especially when, they are unwell.This became apparent when SWComms installed a wireless data network for Dorothy House Hospice Care.Simon Dunstan, senior account...

Integrating a modern telephone system with a hospice’s patient alarm system will help nursing staff arrive at emergency situations faster.Most hospices have an alert system in place whereby patients pull a cord or press a button to request urgent help.If a nurse is with another...

IP telephony can be used to integrate the multiple arms of a hospice organisation, including nursing, administration and fundraising staff, and patients.A hospice environment is a unique one with skilled medical staff working alongside volunteers with the shared aim of providing...

Smartphones and tablets are becoming a more common feature of the workplace and it is a trend that is only set to grow as businesses embrace mobility solutions to boost productivity.Recent statistics from Canalys show that in 2012, 53 million people in the UK had a smartphone. Their...

If your business demands excellent customer service, you need to know that the people who handle your customer calls have the right communications skills. Training is therefore crucial.Call recording can prove an essential aid to improve your training to ensure it is both meaningful...