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FAQ

If you have any problem with the site or registration or other, if you don't find your answer below please use the form in the contact section to contact us. We will answer your questions and will help solve your problem within 48 hours. Thank you.

1. I am logged in but my profile is inactive and I can't send any gifts. Why?
This is for security purposes all profiles pending approval by our admin team. Only after approval, a profile is visible to other users. Also interaction on the website is available after that approval process.

2. How can I fill in my profile?
To fill in your profile: log in to your profile, then press: 'Your Profile' button. When it loads you will see 'Edit your profile' page. Fill in available fields and press: 'Save' button.

3. How can I upload a photo to my profile?
To upload a photo: log in to your profile, then press: 'My Photos' button. When it loads you will see a panel which you can use to upload your photographs.
Click 'Browse' button and choose your photograph from your local drive. After choosing the photo press 'Add' button.

4. How can I delete a photograph?
To delete a photo: log in to your profile, then press: 'My Photos' button. When it loads you will see a panel which you can use to
delete your photograph. Choose photograph and click 'Delete' button.

5. My date of birth is incorrect. How can I change it?
If you have made a mistake when giving us your date of birth, do not worry. Log in to your account, then press: 'My Profile' button. You will see 'Edit your profile' page. Complete your profile and press: 'Save' button.

6. I have changed my profile. Why are the changes not visible yet?
For security reasons all changes to your profile must be approved by our admin team before they go live.
Approval process usually takes a few hours but it depends on the site traffic and time the of the day the changes have been made.

7. I would like to change my user name(login). How can I do this?
User name is an unique identifier of the user and cannot be changed.

8. I have added a photograph(s) to my profile but the photograph(s) are not visible in my profile.Why?
For security reasons all photographs uploaded by users must be approved by our admin team before they go live.
Approval process usually takes a few hours but it depends on the site traffic and time of the day the changes have been made.

9. I have added/changed text in my profile. Why are the changes not visible?
For security reasons all changes to your profile must be approved by our admin team before they go live.
Approval process usually takes a few hours but it depends on the site traffic and time the of the day the changes have been made.

10. How can I delete my profile?
You can always delete your profile. Just log in to your profile click 'My profile' button. Next go to 'Profile settings'.

11. I can't log in I can't remember my password.
If you have forgotten your password or your password has expired please follow our password retrieval procedure.You can always reset
your password and get your user name by clicking: 'Forgot your password or user name?' link which is located on top right corner of
the site(just below a login panel).

12. How can I turn off email notifications?
Please note that you can turn off email notifications at any time on your account settings. Just log on to your profile and click 'My profile' button and next 'Notifications'.

13. How can I contact with another user?
Just log in to your profile. You can send a message or a gift.

14. How can I send a message to another user?
You have to purchase a Premium account which gives you the opportunity to communicate with other Russian Hearts users securely.
Receiving messages is free for all Russian Hearts members regardless of which type of account they have. So you can be sure that your messages will be read and sent.

15. What is a Premium account?
Premium account gives you the opportunity to communicate with other Russian Hearts users securely. Receiving messages is free for all
Russian Hearts members regardless of which type of account they have. So you can be sure that your messages will be read and sent.
You can also become a VIP member. VIP is a special account which allows non-Premium users to reply to your messages.

16. Why do I have to pay?
Premium account holders can exchange contact details in a safe and secure enviorement. Collected funds enable us to reach a large amount of new users through advertising campaigns on the Internet, newspapers and other places (television, concerts, etc).The fee also allows us to develop and improve our service by adding new functionalities which improve your user experience. Additionally, thanks to financial resources we are able to employ professional moderators who accept profiles and ensure the safety of our users. If you have a problem, you can send us a message at any time. Our admin team solves problems 7 days a week and a maximum response time is 24 hours. We give you a confidence that you will find valuable and real users on Russian Hearts. You can find here thousands of lonely, looking for love women and men. Hundreds or even thousands of new users register on Rusian Hearts every day thanks to our advertising campaigns.

17. What is a VIP account?
You will be able to add someone to your private VIP guest list and they can talk to you even if they haven't paid for a Premium account.
It is very easy to use: you just add selected user to your VIP list by clicking:'Add to VIP list' button on user's profile. We will notify
this user that he or she can reply to your messages or send you new messages even if they do not have a Premium account.

18. I have a VIP account. Why I can't send messages?
Please note that you have purchased a VIP account not a Premium account.You are able to add someone to your private VIP guest list and they can talk to you even if they haven't paid for a Premium account. It is very easy to use: you just add selected user to your VIP list by clicking:
'Add to VIP list' button on user's profile. We will notify this user that he or she can reply to your messages or send you new messages even if they do not have a Premium account.

19. I am on a VIP list.Why I can't send messages?
Please log out and log in to your profile once again.

20. How can I pay for a Premium and VIP account?
You can pay for a Premium or VIP account by any major credit/debit card, online bank transfer, WebMoney and via Skrill. To pay log in your profile and press "Premium,VIP" button which is located in the main menu. You will be redirected to the payment page on Russian Hearts. Choose your method of payment there by clicking on the appropriate button.
Alternatively: log in to your profile on Russian Hearts. When you attempt to send a message, you will be taken to the payment page.

21. I haven't got a credit/debit card. How can I pay?
You can pay for Premium or VIP account by Skrill. When you attempt to send a message, you will be redirected to the payment page on
Russian Hearts. Choose a method of payment there by clicking on 'Skrill' button.
WARNING! Please note that cash payment is not allowed to an account on Skrill. Transfer must be from a bank account holder to
Skrill account. It is not possible to pay at the post office or in another similar place.

22. Can I pay by sms message?
Please note that payment by SMS is not avaliable. You can pay for a Premium or VIP account with any major credit/debit card, online bank transfer, WebMoney and Skrill.
To pay log in to your profile and press "Premium, VIP" button which is located in the main menu. You will be redirected to the payment page on Russian Hearts. Choose your method of payment there by clicking on the appropriate button.

23. I can't pay by debit/credit card using G2S operator?
Please be advised that the transaction is declined by your bank and not by G2S. Actual reasons of bank refusals are unknown to us. We highly recommended to contact your issuer bank and ask about the reason for refusal.

24. I have paid via Skrill operator
Please note that if you choose Skrill operator, it might take up to 5 working days to complete your transactions.
This is due to your bank routine. If you are sure that money has left your bank account, it seems the money has been uploaded to your
Skrill account. Please log in to your Skrill account and use a SEND MONEY feature by clicking SEND MONEY button available.

25. What is a CVV number?
Please note that a CVV are the last three digits at the back of your card, very close to the white bar where you can see your signature.