Duties

This is one of the two Consular Assistants that supports the daily operations of the Consular Section's American Citizen Services (ACS) Unit. The Incumbent will provide U.S. citizen services in accordance with U.S. Department of State policies and procedures. Services may include, but are not limited to: case intake, case processing, printing visa pages and passports, drafting correspondence, updating databases, and maintaining files related to arrest cases, deaths, repatriations, welfare and whereabouts inquiries, and federal benefit payments. The incumbent will interact with the public, providing outstanding customer service. The position is supervised by the ACS Chief and is a non-supervisory position.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Three (3) years of administrative/ government/para-professional experience, including customer service is required.

JOB KNOWLEDGE: Knowledge of regulations and U.S. law governing citizen services is required. Must have basic knowledge of Consular operations, citizenship services and unit workflow. Basic knowledge of Ghanaian civil and customary laws relating to marriage, divorce and adoption is required. Must have basic knowledge of Ghanaian documents such as passports, other forms of official identification, school, civil and religious documents. Basic knowledge of Ghanaian immigration and law enforcement is required.

Education Requirements:

Two (2) years university studies is required.

Evaluations:

LANGUAGE: Level 4 (fluent, Reading/Speaking/Writing) in English is required. Level 4 (fluent, Reading/Speaking/Writing) in the local Twi languauge is required.Language proficiency will be tested.

SKILLS AND ABILITIES: Must be able to work under pressure. Proficiency in Microsoft Word, Outlook and Excel. Must have good interpersonal skills. Must be able to obtain and maintain a security clearance of SECRET.

Qualifications:

EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

Benefits and Other Info

Benefits:

Locally Employed Staff, including Members of Household (MOHs), locally-resident EFMs and Third-Country Nationals (TCNs), working at the U.S. Mission in Accra, Ghana may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Agency Benefits:

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Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*

(2) AEFM / USEFM

(3) FS on LWOP and CS in LWOP **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process. Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.

** This level of preference applies to all Foreign Service employees on LWOP and CS in LWOP status with re-employment or reinstatement rights back to their agency or bureau.

1. The Mission may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.

2. Current employees of the Mission who have not successfully completed their initial probationary periods are not eligible to apply. Current employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory or MBC score of 100 points or less, on their most recent Employee Performance Report (EPR) are not eligible to apply.

3. Current employees of the Mission hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment. This does not apply for employees on a PSA (Temp), or those are hired on a When Actually Employed (WAE) or intermittent work schedule.

4. Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a security clearance.

To apply for this position applicants must electronically submit the documents listed below to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.

To apply for this position click the "Apply to this vacancy" button.

Required Documents:

Ordinarily Residents who are not citizens of Ghana, must attached a copy of work and /or residence permit.

Ordinarily Residents who are citizens of Ghana, must attached a copy of Passport biodata page or other proofs of citizenship.

Eligible Family Members of U.S. Diplomats must attached a copy of the travel orders or approved OF-126 of the sponsoring employee.

Eligible Family members of U.S. Diplomats must attached a copy of the SF-50 (if applicable).

U.S. Veterans must submit a copy of the most recent Member Copy Four (4) of the DD-214, and if applicable a letter from the U.S. Department of Veterans Affairs.

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