I can tell you with confidence that the company takes hacking seriously. I don't expect this person to shell out the money for a new console, start a new account and start hacking again any time soon.

Thanks for all the well wishes from everyone. It really helps as we wait for the resolution. XBox/Microsoft will contact us when our live account is restored. We have to wait for them to restore it, or we run the risk of removing the evidence this twerp left behind.

Wow this is terrible news....I hope you'll be able to get it taken care of soon...what idiots to hack into someones account I hope they catch them

If You're tired or starting over stop giving up

Tema - Matteson IL

"Tenacity is the quality displayed by someone who just won't quit -- who keeps trying until they reach their goal. Anything really worth doing takes persistence, perseverance, and stubborn determination! I AM a Tenacious Jungle Tiger and these are my survival skills!!"

Oh man, that stinks. Sorry to hear about. Yeah, I am surprise at how great their customer service is sometimes. Their twitter support team has been a huge support to me. Glad they are working to fix this. Thanks for the heads up.

Mr. went online to download a new game. The short version of this story is some low-level hacker got into his account, took all his Microsoft points and then sold them on the marketplace. We know it's a low-level hacker because he left an electronic print behind (we were able to give customer service the person's xBox live account name AND the console serial number. Whoops!)

Right now we can play things, but we can't connect to online accounts or store certain data. (I have an arts degree, so I don't understand all of it.)

So, I have two things to pass along. 1. We think this happened through EA Sports, particularly through one of the soccer games. If you have an account there, make sure you check your own account from time to time. Then again, checking your account is probably a good idea.

2. Customer service with XBox/microsoft is wonderful. Mr. said they were so nice and helpful. He didn't get upset at any point during his conversation with them.

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