She glided from her post - which was, incidentally, within feet of a sign advising people that photography inside the theater is forbidden - and firmly told the offending party that she wouldn't be able to snap any images indoors.

Crisis averted.

San Miguel, 58 and "semi-retired," is one of 1,200 volunteers who serve as ushers for the Majestic. The program marks its 20th anniversary this year.

Dozens of ushers are stationed throughout the theater for every performance. They scan tickets, hand out programs and guide people to their seats. They also act as enforcers: In addition to keeping an eye out for those who attempt to sneak photographs, they also watch for those who sneak in food.

People generally obey when told to stash the snacks or cameras, but a few get belligerent: "That's why that policeman is there," San Miguel said, smiling.

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Each usher undergoes a brief training session. That came in handy for David Andresen, 60. The retired diplomat's first official ushering gig was for "Mamma Mia!" but he put his knowledge to work during a San Antonio Symphony performance a few weeks earlier. Though he was there as a performer, when some lost souls asked for help, he didn't hesitate.

"I was dressed in my tux and was able to give them the benefit of my training," he said.

The next training session will be in the summer of 2010; details will be posted at majestic?empire.com.

Don Austin, a 72-year-old retiree, has volunteered for about a year. He enjoys chatting with people: "I'll cut up with 'em."