For the past couple of weeks, the food in our refrigerator section of our GE Side-by-Side has been freezing. Things like carrots in water sitting on a middle shelf.

Plenty of food in the compartment.

I turned the controls at 1 in the refrigerator and 2 in the freezer last week, but I still have a freezing problem in the refrigerator side.

I noticed that the TurboCool LED light is on all the time. I can turn the fan on/off with the TurboCool button. When I turn the fan on, the TurboCool LED gets brighter. When I turn it off, the LED dims a little.

Eight degrees is a little high, set the freezer control temporarily for a lower temperature and check freezer temperature, should go below zero. If so, you may have fresh food thermistor off value, usually part of the damper door harness.

I have a PSS26NGPA that has been very reliable but as of late will occasionally drop the refer side down to 26F. Milk is frozen. Freezer side temp is OK at 0-1F. This is the second post I've seen referencing the damper control.

1. Is there a way to manually test the damper control to see if it works?

2. How much disassembly is required? It looks like it comes out from the front inside.

The best way to check the damper is to remove it but you might be able to see with a mirror from the freezer section. In the right hand top of the freezer you should see a hole. Sometimes this hole is covered. Either way if you take it out you should see the damper.

Typically when you have this type of problem the damper is completely broken off. If you want to see if it will operate remove it and leave it plugged in. Make sure the freezer door is closed. Press the refrigerator door switch and the damper should open then let go of the switch and it should close (within three minutes). If the damper is not broken and it will open and close then your problem is one (or both) of the thermistors. The two pages below will help.

To remove the damper you have to remove the shelves and remove the tower on the back wall of the refrigerator. You may have to remove the light and another air-duct at the top. Then you can remove the damper itself.

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