Jackson Hole, WyomingSki and Snowboard Rentals

Ski Butlers Jackson Hole Customer Reviews

Net Promotor Score: 100%

The Net Promoter Score, or NPS®, asks one single question ---- How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.

Andy really made the experience a pleasure. He was very friendly and delivered great equipment to our room. I will definitely use Ski Butlers whenever skiing or snowboarding in an area served by Ski Butlers.

Posted on January 15, 2014
by Frank Ball

The whole process was effortless. The guys that delivered our skies were prompt, courteous and knowledgeable, loved their jobs and the company. We liked having the option of swapping out of the powder skies we originally requested when conditions changed.

Absolutely fantastic service! We required a few changes and asked them to pick up the gear from the mountain and they were happy to do it. Our Ski Butler rep Andrew was extremely helpful and adapted to our needs. I highly recommend using Ski Butlers.

Posted on January 10, 2014
by Bruce Humphrey

We have been a customer of Ski Butlers for years, and a variety of resorts and will continue to rent from them for all of our equipment needs.

Posted on January 10, 2014
by Kevin Hamilton

I was conflicted whether or not to bring my own skis to Jackson Hole but with the charges that airlines now have, this ended up being cheaper and easier than bringing my own equipment - and the staff was super nice and accommodating.

Posted on January 09, 2014
by Matt Taylor

We had a great experience with Ski Butlers in Jackson Hole. Our butler was friendly, shared great advice and more importantly kept us safe by making sure we had the right equipment. We wish he was on every ski trip with us!

Posted on January 04, 2014
by Nina Cahill

We highly recommend this company- we arrived at our hotel and everything we needed was there for us including personal attention by a representative-if something needed to be changed during our stay, Ski Butlers handled it with ease-no standing in crowed lines or any hassle what so ever-terrific service!!

Posted on January 03, 2014
by Elizabeth Brown

Great experience!

Posted on January 02, 2014
by David Sweet

Great company that makes a sometimes stressful event very easy-going. Definitely recommend.

Posted on January 02, 2014
by georgeann fusco

We've always had a great experience when using Ski Butlers.

Posted on December 31, 2013
by Marcus Camfferman

I would like to compliment Chad for the service we received from ski butler . We were scheduled at our convience and fitted for skis . The following day my wife and kid decided they wanted snow boards instead- no problem - Chad returned again(at no additional charge) at our convience which happen to be 7 at night . Very pleasant to deal with from start to finish,excellent service,would highly recommend

Posted on December 28, 2013
by Suzanne Levere

Efficient, attentive service. Sumner was friendly and he listened. He was helpful and he arrived exactly when he said he would... He was personable and gave us tips on places to explore in the area (both on and off the hill). He was just what we needed when we landed! The skis were excellent and in great shape. Absolutely will use Ski Butlers again.

Posted on December 28, 2013
by Katherine Motlagh

They changed my boots on the slope when I felt the boots were too loose.

Posted on December 26, 2013
by Matt Taylor

Really could not have been better in terms of service, equipment, and professionalism.

Posted on December 24, 2013
by Derek Kessler

These folks know how to buttle!

Posted on December 12, 2013
by Will Hunckler

Really nice and knowledgeable staff. I was on brand new boots and skis, nicer than what I usually ski on. They even got me a helmet and goggles when I realized I forgot mine. I would definitely use the service again.

Posted on December 12, 2013
by Megan McCord

Chad, the manager, fitted us with brand new skis and boots - they still had the tags on them! Ski Butlers is so convenient and the staff is extremely knowledgeable. Most definitely recommended!

Posted on April 09, 2013
by Melissa Donohoe

I am recommending Ski Butlers to all my friends - whether you're renting a ski house or staying at a hotel on the mountain, Ski Butlers will deliver, size and pick up the skis at the end of your stay. Nothing else is more convenient; no more waiting in long lines at the base of the mountain!

Posted on April 05, 2013
by Ashley Roberts

My boots were old and had minimal tongue cushioning which caused shin pain. I was told the WY location was low on boots in a ladies 8.5

Posted on April 05, 2013
by Damon Brandt

Chad and Mike were great. They came to the mountain, as promised, to swap out my boots for a half size down which made all the difference in my skiing. Kids had great stuff. Nice bump up without charging me in terms of higher performance skis and very accomodating regarding not charging on the days we decided not to ski during the week package. All and all, a terrific and user friendly service. I'm a big fan. Damon

Posted on April 03, 2013
by Erica Conlon

Liked the skis much more than the boots.

Posted on April 02, 2013
by Mindy Boehm

The Orlando Ski Club was recently in Jackson Hole and the service and convenience was excellent. We stayed in the town and the convenience of having our equipment delivered to us was second to none. Mike and his organization, the team and quality of the equipment was excellent. I highly recommend Ski Butler on your next ski vcation.

Posted on April 01, 2013
by Tom Smith

Overall, service was good and the employees were very friendly. My daughter rented a snowboard for a day and the bindings were installed improperly.

Posted on March 29, 2013
by Todd Thompson

Boots need to be updated to reflect current trends.

Posted on March 28, 2013
by Michael Conn

If you want to avoid the travel, chaos, noise, inconvenience, and the intimidation of a crowded ski shop--you would love Ski Butlers. Renting skis in ski shops, after a long day of travel, has always been the least desireable part of my ski experience. With Ski Butlers, you can enjoy your arrival instead of dreading the ski shop commotion.

Posted on March 28, 2013
by Michelle Yulfo

Very convenient and great customer service. My only issue is the price. Your high performance gear is a step below what you can easily demo at some of the shops in town at the same price.

Posted on March 27, 2013
by Rochelle Allen

Service was very friendly at Ski Butlers. I would use them again!

Posted on March 26, 2013
by Jenna Lamia

The service was unbeatable. The actual skis were not as sharp as we would have liked and both pairs of boots I tried were pretty uncomfortable, but honestly I don't know if that is ski butler's fault. Boots are so hard to get right, and it would take trying several pairs to find the right ones.

Posted on March 26, 2013
by Jane Tomlinson

Ski Butlers came to the place we stayed & outfitted us the evening we arrived. Then when my boots hurt the next day, they came to the mountain and exhanged for a pair that were comfortable!

Posted on March 25, 2013
by Kevin Healey

Awesome job. Very convenient and would use again.

Posted on March 24, 2013
by Elizabeth Weaver

Efficient, friendly and convenient. Would have been good to have a choice of boots at initial fitting but was decently comfortable. Amazing service will do again if not bringing own gear.

Posted on March 21, 2013
by Jeff Capece

All in all I couldn't be anymore satisfied with my experience renting through ski butlers. The employees Chad and Andrew were very helpful both times I called with questions about the weather and directing me to the local restaurants.

Posted on March 21, 2013
by Patricia Dibben

My boots were a tight and uncomfortable but my husband loved his. Would be nice if you carried an alternate brand to rosingnol but they did try to make special arrangements for me to deliver another type of boot if I couldn't live with mine

Posted on March 17, 2013
by Jeff Hall

Could not be any more pleased with the equipment and quality of service from Chad and Andrew. Absolutely renting skis from here next time I'm in Jackson Hole!

Posted on March 15, 2013
by Allan Oxman

My wife and I arrived in Jackson Hole late in the evening a couple of weeks ago. Mike from Ski Buttler's was at our hotel room shortly after we arrived so we didn't lose any time the next morning. The skis were this year's model and top of the line.

Posted on March 15, 2013
by David Jackson

Ski Butlers got us great gear, it fit perfectly, and could not have been any easier or convenient.

Posted on March 13, 2013
by Matt Tisdale

Andrew, Chad, and Mike are great to deal with! Awesome service, couldn't be more satisfied.

Posted on March 13, 2013
by Brian Benzel

Excellent service!

Posted on March 12, 2013
by Devin West

Andrew was very patient and helpful. I think both skis I rented could have been tuned better.

Posted on March 10, 2013
by Louis Tenenbaum

Not applicable...I used my own boots

Posted on March 10, 2013
by Eric Oxman

Ski Butlers dramatically enhanced my family's ski vacation

Posted on March 09, 2013
by Kenneth Dooner

Chad was great!

Posted on March 09, 2013
by Wade Sonenberg

I couldn't be happier with your service, and will be using ski butlers again and again. Thanks!

Posted on March 07, 2013
by Ty Velde

Very good experience. Loved my skis and boots. Much better than the previous year, but I'm happy to say that you made up for it and as a result I'll continue to use you guys.

Thanks!

Posted on March 06, 2013
by Anne Storm

Don't stand in line filling out forms and waiting to finally get your gear.Have it delivered and ready without all the hassel of a ski shop.

Posted on March 04, 2013
by Andy Lane

they do a great job of selecting equipment to match the sking conditions.

Posted on March 04, 2013
by Peter Cherasia

The equipment is always in very good shape - I really don't care for Rossignol skis so I found the selection somewhat limited, but everyone else was satisfied.

Posted on February 27, 2013
by Jay Yarborough

Great experience. You guys went out of your way to make it easy and seamless. Thanks.