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Shop policies

Welcome to ergodesign by erin posey! Here you will find unique bead and wire jewelry.

Accepted payment methods

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Apple_Pay_Payment_Mark

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giftcardAccepts Etsy Gift Cards and Etsy Credits

Money Order

Check

Returns and exchanges

I put a lot of love and care into all of my handmade goods. It is important to me that you are happy with your purchase. Please contact me if any item does not meet your expectations when you receive it.

Items may be returned or exchanged within 10 days of being received by the buyer if all of the following terms are met:
-Contact me immediately with an explanation of why you would like to return or exchange the item(s).
-Items must be returned in the same condition that they were received.
-Earrings must not have been worn.

When you receive your purchase, please look it over for any damage. If parts have become detached or damaged, please contact me immediately. I will repair anything that can be repaired for no cost and I will reimburse you for shipping it back to me. If it is not possible to fix the damage, I will issue a full refund, as long as the item is returned within 20 days of purchase, and I am contacted immediately once damage is discovered. The other terms above, must also be met.

LATER DAMAGE
Sometimes earrings will become detached from earwires after wearing them a few (or many) times. I try to keep this from happening, but if it does, please convo me. I will repair your earrings if this happens for free, for the life of the earrings. Within the first 3 months of purchase, I will reimburse the cost of shipping them to me. After 3 months, you will be responsible for that cost. If a bracelet or necklace becomes loose or detached, the same conditions apply.

Payment

I accept Paypal, Personal Checks, and Money Orders. Payments are handled in accordance with Etsy guidelines. Orders are shipped after payment is received.

Shipping

I ship all jewelry by First Class USPS. I ship U.S. orders for $2. If you would like your item shipped USPS Priority, please contact me for a quote before you make your purchase. Two dollar shipping does not apply to Priority shipping, and international orders

Additional policies and FAQs

INSURANCE
Insurance is not included in shipping costs. I recommend, but do not require it. If you would like to add insurance, please contact me before purchasing or during check out. I will send a Paypal invoice for the added cost.
IF YOU CHOOSE NOT TO BUY INSURANCE, I AM NOT RESPONSIBLE FOR ITEMS LOST IN THE MAIL.

PACKAGING
Jewelry will arrive in a small gift box.

SPECIAL ORDERS & PERSONALIZATION
Happy to do it! If you see something you like and want it a little different, I can usually do that. If you want something in more quantity, that's often possible also.
If you need a bracelet or necklace shortened or lengthened, please contact me. Most pieces can be adjusted. I am also happy to do custom orders. Please contact me to dicuss terms and timeframe. I love to help!