“ Excellent service throughout... ”

5 Star Review

Apr 23,2018

By: 'Violeta P'

Apr 23,2018

Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NR12

Sales (as a Buyer)
Postcode: NR12

0people found this helpful

I would personally like to thank the staff at William h Brown branch, in particular Serina Maddock - Mortgage Services Manager, who helped us so much with our move. It has been a stressful process, different complications along the way, but finally we settled in ... read full review

“ Chloe is fab!... ”

Chloe has been absolutely lovely sorting out a number of repair issues we've had in our property. She is always friendly and helpful, and for once I actually trust that the issues are being looked into and followed up with care and attention, rather ... read full review

We have been with William H Brown since 2003 and they have successfully let our property since then. The staff have been very professional, phone back and have looked after our needs and those of our tenants very well
Our current representative Megan has been very ... read full review

Disorganised. It is always someone else fault. Dates and emails inaccurate. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them, had to go to the Tenancy Protection Scheme to ensure I got my deposit back ... read full review

Cameron was really helpful with helping us to fix our boiler when we thought it was broken due to the severe weather! He was very patient and understanding and explained exactly what we needed to do to unfreeze it.... read full review

Megan has been extremely attentive to our needs in a very professional and sensitive way. Excellent support in a challenging situation. She has great people skills and we really feel she is there for us. A real asset to the company. Outstanding service.... read full review

Rhiannon delt with the management of my property as I (the landlord) wanted peace of mind throught the tenancy. I found Rhiannon professional and sympathetic to deal with during this time and as a result of a serious health issue occuring no doubt helped my ... read full review

Comment on agent fees

The management fees were very reasonable and competative as were the approved contractors quotes recommended for the maintenance/repair too.

Cheyenne has been very involved in sorting a complicated and urgent issue connected with my property and new tenants. She has been so helpful in finding qualified workman for me and co-ordinated the work by communicating between all the parties involved to get the job ... read full review

Recently switched to WH Brown to manage our properties and have been pleased with the service so far. They were proactive to get the properties let and since they let WHB have been very good at liaising with the tenants and dealing with questions.... read full review

Comment on agent fees

Fees are reasonable - anyone would always like to pay less but the fees are competitive compared with other agents.

Colleen Matthews was appointed as our new Property Manager earlier this year. She has been extremely helpful and resourceful dealing with quite difficult tenants and working out solutions with such a positive and friendly approach. We very much appreciate her assistance.... read full review

It was agreed we were successful with our application. We paid the fees over the phone as they requested to reserve the house. We handed our notice in at our current house. Then they ignored our calls/emails and we eventually found out that they ... read full review

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: nr4

Lettings (as a Landlord)
Postcode: nr4

0people found this helpful

Polite but reactive rather than proactive. I have to chase and chase, weeks go by without any action on matters that need addressing.
It feels like my part time job in monitoring him doing a job that I am paying for him to do.... read full review

Comment on agent fees

If you pay a management fee, you expect the property to actually be managed. I won't use this agency again.

We have for the umpteenth time had correspondence from W.H.Brown not only in paper form but telephone calls and door knockers (cold calling) wanting us to put our property on the market with them. We wish to register this as a complaint and ... read full review

Georgiana was wonderful, as are all of them people I have had the good fortune to have dealt with since moving in.
She did everything right, GSOH, listened, understood our needs and most important of all is that she cared. She's a keeper.
The only ... read full review

Comment on agent fees

Silly question really?
I'd love to meet the person (Who isn't a landlord or an owner of an agency) that are happy to pay the fees all agencies charge in the UK.

Comment on agent fees

Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: nr3

Sales (Prospective customer)
Postcode: nr3

1people found this helpful

We were thinking of putting our house up for sale nearly a year ago, we wanted to take our time as we have a disabled son, so we were very particular about where and what we bought. William h brown played the sales tactics from ... read full review

Rhiannon was pleasant and informative over the phone and handled our query promptly, which was to rectify a leak in the en-suite wash basin.
She arranged for a plumber to attend and issued the invoice on completion of the repair.... read full review

Poor service from start to pulling out in 14 day cooling off period. Avoid unless you want to chase them constantly to get your house sold and be fobed off with lie after lie. After a wk n 3 days still no for sale sign up, no ... read full review

What agent could do to change your mind?

They are cheaper than most out there however you get what you pay for. In my opinion you get absolutely nothing and don't know how they have the cheek to charge at all with such poor service.

Attached Files

Comment on agent fees

They are cheaper than most out there however you get what you pay for. In my opinion you get absolutely nothing and don't know how they have the cheek to charge at all with such poor service.

Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NR2

Sales (Prospective customer)
Postcode: NR2

2people found this helpful

I had a terrible experience with this branch. They lost 2 set of keys. Lie about viewings. It took me 5 months to fully stop them to marketing my properties after contract period end.... read full review

What agent could do to change your mind?

The fee is high and plus many other fees. I don't mind if they deliver the result. Unfortunately they don't.

Attached Files

Comment on agent fees

The fee is high and plus many other fees. I don't mind if they deliver the result. Unfortunately they don't.

Excellent expereince, super friendly and completely trust him to manage my properties. Which he is doing for me as I live in London. He has provided quick, accurate and helpful advice and gets things done quickly.... read full review

Rhiannon looks after all the correspondence with my little letting cottage . There always seem to be lots of things that need to be relayed to the tenant . Rhiannon is very through and patient . I would say she is a concientios person .... read full review

Absolutely outstanding customer service from both of these capable, professional and friendly ladies. Sorted out problems for me and kept me fully informed via emails. Wonderful helpful people. Thank you to them both for their fantastic service.... read full review

Rhiannon was very helpful in obtaining the information I sought regarding end of tenancy processes and she called me back within the timescale she had suggested. She listened to my concerns and was able to seek the appropriate information for me very quickly.... read full review

Thank you so much for the review. It means a lot to know that the hard work does not go unnoticed. I'm glad your experience with us was positive and I endeavour to continue this level of service with any queries you may have in the future. Many thanks again. ...

Easy and efficient start to tenancy and good comms from William H Brown. Repairs and maintenance dealt with quickly and the choice of contractor was excellent. Two months in, and things are looking very good.... read full review

Comment on agent fees

Fees were quite high but I seem to be getting a lot of dedicated attention to issues, now my tenancy has started.

Abi, who works in property management, has been a great help at sorting all repairs and problems promptly and professionally.
At all stages she has kept in contact, updating me, leasing with my landlord and arranging repairs or in the case of my washing machine, ... read full review

Comment on agent fees

Agency fees are high (one of the highest in Norwich!) but the service has been good and the process hassle free.

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: Nr1

Lettings (as a Landlord)
Postcode: Nr1

3people found this helpful

Shocking estate agents!!!!
Unable to manage a property and complete lack of customer service (on the rental side)!!!! I wouldn't ever use these agents again!! Lacking the ability to organise property management and they have the attitude of 'you need us more than we need ... read full review

What agent could do to change your mind?

Rip off! I've been paying their management fee and receive zero management service

Attached Files

Comment on agent fees

Rip off! I've been paying their management fee and receive zero management service

Services: Sales (as a Vendor)
Sold price: £77500 Would you recommend?: No
Postcode: NR5

Sales (as a Vendor)
Sold price: £77500 Postcode: NR5

3people found this helpful

The experience with William H Brown was one of the most frustrating and distressing times of my life,...and I am 60 years old. A five month torture attempting to sell my half shared ownership/housing association two bed house and buy outright a one bed ... read full review