Strugz is a Public Relations, Legal, Management and Training Consulting Firm, with a passion to transform minds in a dynamic way that helps its clients find a rhythm and maximize its potential to a maximum capacity. We organize Business and Financial training, with Networking opportunities and partnerships for Startups and Entrepreneurs.

We are recruiting to fill the position below:

Job Title: Female Customer Service Representative (Online & Offline)

Locations: Lagos (Lekki and Yaba)

Job Description
The key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but is not limited to:

Set up customer accounts by detailing account information and ensuring that customer details are up to date

Ensure that customers are sent messages and/or gifts on their special days (birthdays, wedding etc.)

Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment and follow up to ensure resolution.

Ensures customers are notified about new products as well as informing customer about deals and promotions

Ensure that the store ambience is comfortable and conducive to ensure a satisfying shopping experience.

Prepare product or service reports (Monthly) by collecting and analyzing customer information to keep the business well informed on customers’ needs

Manage all incoming and outgoing calls

Generate sales leads for the business

Build sustainable relationships of trust through open and interactive communication with clients (online and offline)

Follow communication procedures, guidelines and policies as set out by the business

Provide exceptional customer service to all clients (online and offline)

Act as the company’s spokesperson at all times

Suggest solutions when a product is faulty

Handle product returns from customers (online and offline)

Manage all social media handles by engaging with customers and processing orders in a timely manner

Job Requirements

Minimum certification: Ordinary National Diploma Holder (OND)

Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)

Must be social media savvy

Basic understanding of sales principles and customer service practices

Knowledge of customer and market dynamics and requirements

Solid communication and interpersonal skills

Ability to read, write and effectively communicate with customers, peers and management Multitasking

Telephone etiquette

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

Ability to work as part of a team and take initiative independent of direct supervision

Physical demands: This position involves constant moving, talking, hearing, reaching and grabbing of products when necessary.

Customer service focus

Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.

Salary Range
N40,000 - N50,000/month.

Application Closing Date
3rd March, 2019.

Method of Application
Interested and qualified candidates should send their CV to: info@strugz.com

Sorry the application deadline for this job has elapsed

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