On March 6, Buzzfeed published a news report on Uber revealing that the car share service had received five rape claims and 170 claims of sexual assault between December 2012 and August 2015. Uber quickly, and vehemently, refuted this claim. But now they admit that the grounds for their rebuttal were false because,…

In the great world that we live in, decent customer service is often hard to come by. But sometimes, only sometimes, automakers and dealerships alike have been known to surprise their customers. These are your ten best car company customer service stories.

I’ve recently come into contact with several customer service people who don’t really serve the customer. I’m not entirely sure who these people serve. I think maybe they just play Minesweeper all day.

Nobody likes flying. It's something we're forced to do, either for work or to escape it. We are cattle, herded into metal fart-tubes, forced to endure shoddy conditions and passive aggressive workers. And we get to pay for the privilege. Your experiences are bad. These are probably worse.

In honor of Evil Week, we're switching up the Hive a little bit. Normally we look for the five best, but this week we're looking for the five worst—specifically the worst airlines in the skies. The ones that should be grounded, or have fees so high, customer service so terrible, planes so uncomfortable, or routes so…

Passengers on a U.S. Airways flight from Portland, Oregon to Charlotte, North Carolina are sharing an outrageous story of disrespect from a flight attendant toward an Army Ranger and combat veteran. He asked to have his "Dress Blues" uniform jacket hung, but the flight attendant refused, citing company policy.

Many of us have had that awful, helpless feeling upon realizing we left something on a plane. Dutch airline KLM has the most adorable helper in a Beagle named Sherlock, who is trained to sprint through the airport and return your lost items. (UPDATE: It's a hoax.)

Carlos Uruchurtu, general manager of George Chevrolet in LA, had a problem, his hard-working sales staff would do their best to get a customer into a car only to have the deal fall through when it came time to get a loan. Uruchurtu came up with a plan to pay his staff even if a customer didn't drive home with a car.

Washington State resident Jim Terry and his wife Roxann had a trip to Disneyland planned, but she became ill over Christmas and sadly passed away a few weeks later. Now, Allegiant Airlines refuses to refund the widower, citing its non-refundable fare policies. I cry foul!

As an automotive buyer's consultant I have dealt with a lot of salespeople. Most of them are good, some of them not so good. One of the best salesmen I ever met didn't sell cars; he sold knock-off purses and wallets at a bazaar in Kusadasi, Turkey.

How many times have you logged into one of your credit card or bank accounts and seen a bogus charge or late fee appear out of nowhere? You wanted to call the company right away and have them refund your money, but you had no idea what to say to get the fee waived. So you just let it slide. Time after time.

Hyundai/Kia has made it no secret that they want to play in the US luxury market. The Genesis, Equus, and now K900 sedans may not be stealing BMW and Benz buyers, but those vehicles show that the focus and resources are present to make an impact on this segment in the near future. However, product alone is not going…

Abdulah Alsayegh doesn't do subtle. After waiting for weeks for parts from his Jeep dealership to no avail, he spraypainted complaints about their poor service all over his Wrangler and parked it right in front of their door. The dealership scrambled like mad to hide the eyesore, parking cars around it on all sides,…

They do things a little differently in the Middle East. After waiting since April 16th for parts for his Jeep from the dealer, a man in the State of Kuwait spraypainted complaints about the dealership all over his Jeep and parked it right in front of their door. It's a "I will blind my eye if it mars your sight" kind…

Actor Dennis Singletary starred in a national commercial touting Honda's "Really Big Thing" sales promotion program. In fact, Singletary was so swayed by the offer of cheap financing, he went to a Honda dealer to take advantage of it. But when a dealer denied him participation in the very program he promoted he got…

According to the 28th annual J.D. Power and Associates Customer Service Index, car dealerships rose in customer satisfaction so far this year, due mostly to an increased satisfaction with repair work. Overall, two-thirds of the 37 brands ranked experienced gains in customer satisfaction. Dealer service overall…

Those of you who hate the word "blogosphere," please shut your eyes (note that our eyes will be shut while typing said word), because we're about to use it. Derrick, apparently a Houston man who took his S2000 into Russell & Smith Honda for service and found out hit had been wrecked by a technician, is harnessing the…

If Chevy is the guy who believes you'd better get off his lawn before he calls the cops, Saturn is the sweet granny who invites you in for cookies and orange soda — and there you are, stealing change from her pin-money jar. Granny Saturn knows you're taking advantage, too, but still she refills your glass with ice and…