According to IDC Research, Samsung has the biggest foothold on the global smartphone market, with a 22.8% market share in second quarter of 2016. Most recently, that’s been attributed to success around the Galaxy S7 and Galaxy S7 Edge.

The Galaxy S7, which launched in March, directly competes with Apple’s iPhone. Other Samsung fans prefer the Edge, which features a side panel with easy access to favorite apps, contacts and news.

For now, Samsung is urging users not to draw conclusions about reports related to either product.

“Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident,” the company said.