"This is not indicative of the type of experience we want our customers to have when they walk into our stores". "We asked for his forgiveness and we are working to correct this".

"After the April 12 incident, Starbucks vowed to "take actions" to fix and reaffirm our values and vision for the kind of company we want to be". This incident, coming on the heels of the widely publicized arrest of two African American men in Philly last month who used the restroom without making a purchase and then supposedly refused to leave when asked, certainly casts this company in a negative light even though these are the actions of a few. The two men, Rashon Nelson and Donte Robinson, were waiting for a business meeting they scheduled at the store. Minutes after the interaction, police arrived after being summoned by the manager.

The incident comes just weeks before Starbucks is expected to close all of its locations for one full day on May 29 in order to hold implicit bias training for staff.

The barista believed to be responsible for writing the slur at the La Cañada Flintridge location is said to be in her 20s.

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