Known Issues in Call of Duty: Infinite Warfare - Updated 1/18/18

Updated 10:20 AM PT, 1/18/2018

This page contains a running list of issues that have been identified or reported in Call of Duty: Infinite Warfare and are either under investigation or scheduled to be fixed, as well as issues that have been resolved or are considered closed.

Check out latest updates for Call of Duty: Infinite Warfare on PlayStation 4, Xbox One, or PC for a full list of new features, fixes, and issues addressed.

Be sure to Follow this page to be notified when updates are made.

Resolved Issues

The following issues were fixed or are considered closed.

Issue

Description

Status

I can't join a party.– Xbox One

Some players are receiving ELVIRA or HERMENTARIA error messages when attempting to join a friend or a party.

Resolved

I picked up the Proteus/Volk Retro variant but nothing's there.– PlayStation 4, Xbox One

Some players have reported they've picked up the Proteus/Volk Retro variant, but they aren't able to use the gun or see it in their hands.

Resolved

I'm getting an OPPAVIA error.– PlayStation 4

This error can occur when the same PSN account is logged in to more than one PlayStation.

Workaround: Be sure the PSN account you're using is only logged in to one PlayStation when playing the game.

If a player backs out of a match without removing party members, those players will not be able to receive invites.

Resolved

Party leader game crashes– Xbox One

If a player navigates between Match Lobby menus with two splitscreen players in the party, the party leader will experience a crash.

Resolved

Achievements not appearing– PC, Windows 10 Store

Sabotage DLC achievements don't display in the achievements list.

Resolved

Season Pass owners being asked to pay for Sabotage DLC– Xbox One

If you own Season Pass and see a price associated with the Sabotage DLC Pack in the in-game store or the Xbox Store, do not attempt to download the DLC. Instead, please contact Activision Support for assistance.

Resolved

"This product cannot be purchased at this time."– PlayStation 4

Some players attempting to download Sabotage from the in-game store are receiving a message stating "This product cannot be purchased at this time." (Error code WC-40360-3)

Resolved

Disc read error after Sabotage installation– PlayStation 4

Some players are receiving disc read error, cp_rave, or imagefile202.pak error messages when attempting to play Multiplayer or Zombies after installing the Sabotage DLC pack.

Resolved

Unable to matchmake in Zombies– PC, Windows 10 Store

When players attempt to find a Public Match in Zombies, they receive the following error message: "Lost connection to Host/Server. Connection timed out."

Resolved

After Action Report not appearing– All platforms

Players have reported that the After Action Report is not appearing after a match, and that they are not earning Keys for completing Mission Team missions.

Resolved with TU8 released 2/14/2017

Customizing Rigs– PlayStation 4

Players have reported that they are unable to access Rig customization.

Resolved with TU8 released 2/14/2017

Unable to collect certain medals– All platforms

Some medals are currently not tracking properly after acquiring them in matches.

Resolved with TU8 released 2/14/2017

Melee weapon kills not tracking– PlayStation 4

Pack-A-Punched melee weapons are not tracking toward melee weapon kill challenges when playing Rave in the Redwoods map.

Resolved with TU8 released 2/14/2017

Splitscreen players getting kicked– Xbox One

Splitscreen players on Xbox One might get kicked from matches if they are both scrolling through their loadouts at the same time.

Resolved with TU8 released 2/14/2017

Game crashes– Steam

PCs with an AMD GPU will crash after switching Anti-Aliasing to “Filmic SMAA T2X”. Every subsequent boot afterward will crash.

Resolved

The game seems to be stuttering or rubber banding on level transitions– Windows 10 Store

Issue that affects screen loads, causing level transitions to stutter, hitch, or rubber band and audio to become delayed or unsynced. Stuttering has also been identified in online Multiplayer matches with the maximum allowed players.

Resolved

POLANA error– Xbox One

Players are receiving Error Code: POLANA when attempting to play online.

Resolved

LUITween Error Message– All platforms

Players reported they were receiving an error message "Failed to allocate from LUITween pool"

Resolved with TU4 released 12/1/2016

Season Pass not in download history– PlayStation 4, Xbox One

Players reported they were unable to see whether or not they own Season Pass when looking in their download history.

Solution: Follow the steps based on your platform to check your entitlements, including Season Pass:

PlayStation 4

From the dashboard, go to Settings.

Select PlayStation Network/Account Management.

Select Account Information.

Select Services List.

Select Infinite Warfare.

Everything that appears on this list is owned.

Xbox One

From the dashboard, go to Store.

Find Call of Duty: Infinite Warfare Season Pass in the Xbox Store.

If Season Pass is owned, it is marked Owned.

Resolved

Players not receiving Spaceland– Xbox One

Some players are not receiving the Zombies in Spaceland Pack personalization items.

Solution: Players can manually download the personalization pack.

From the dashboard, highlight Call of Duty: Infinite Warfare.

Press the Options button and select Manage game.

Go to Ready to install.

Select the Zombies in Spaceland pack and download.

This is intended functionality with Xbox One digital content.

General performance issues– Windows 10 Store

Performance issues in the 40-50 fps range and some stuttering.

Fixed in first post-launch update

Lost mouse functionality on boot– Windows 10 Store

Mouse becomes unresponsive after booting the game.

Fixed in first post-launch update

Game freezes after accepting an invitation– Windows 10 Store

Accepting an invite or joining a Multiplayer or Zombies session while in Campaign gameplay can cause the game to freeze.

Fixed in first post-launch update

Frame rate in Multiplayer– Xbox One

Players on Xbox One are experiencing frame rate issues in Multiplayer matches.

Resolved with TU3 released 11/11/16

Intro video after match– All platforms

Players are reporting that the intro video is playing after every Multiplayer match with no way to skip or bypass.

Resolved with TU3 released 11/11/16

Players not receiving Season Pass bonus content– All platforms

Some players who have purchased Season Pass are not receiving their 10 Rare Supply Drops and 1,000 Salvage Credits.

Workaround: Some players have found that closing and rebooting the game two or three times delivers their Season Pass bonus content.