Privacy Policy

Thanks for visiting our website. This policy explains all about the information we collect when you visit our website. It also covers how we use or disclose that information. Neuxpower considers data protection and privacy to be of the utmost importance.

Personal Data

Your personal data are held by Neuxpower Solutions Limited ("Neuxpower") and are kept confidential on our secure database. We will use your personal data to provide you with our products and services (including enabling you to purchase our products and services and allowing you to access our website at url: www.neuxpower.com (the "Website")), for administration and accounting, for marketing, to respond to complaints and to ensure that the content of the Website and the products and services that we offer are tailored to your needs and interests.

We take appropriate measures to ensure that your personal data are kept secure and are kept for only so long as is necessary for the purpose for which they are used. We only hold such personal data about you as you have provided to us and we update this personal data within ten working days of any new or updated personal data being provided to us by you, to ensure that the personal data we hold about you is as accurate and up to date as possible.

In the event that you register your details with the Website, we will store your personal data for so long as you are a registered user. After you cease to be a registered user we will delete all of your personal data from our records, apart from any data that we are required to keep for legal reasons - for example we need to keep billing data, which may include your personal data, for 7 years in accordance with Inland Revenue rules.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Google Analytics

Neuxpower have enabled Google Analytics to collect data to support Remarketing and provide reporting based on Audience Demographics and Interests. No personally-identifiable information is collected, however if you wish to opt-out of this collection you can do so in the following ways:

Cleverbridge

When you want to place an order you will be automatically directed to a secure server site that is managed and controlled by cleverbridge AG (Gereonstr. 43-65, 50670 Cologne, Germany). Their privacy information can be reviewed here: https://www.cleverbridge.com/corporate/privacy-policy/

Cookies

We may store information about you in a temporary cookie (a small file that is sent by our web server to your computer). This information is deleted when your browser window is closed. We also store store one permanent cookie, which is used for tracking discount/affiliate codes, for a period of one year.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. Our permanent cookie has the file name NXPLite. If you want to stop cookies being stored on your computer in the future, please refer to your browser manufacturer's instructions by clicking "Help" in your browser menu. Further information about deleting or controlling cookies is available at www.aboutcookies.org.

Please note that when you visit the Website, we may also log your IP address, a unique identifier for your computer or other access device.

How to contact us

You are entitled to ask for a copy of any personal data that we hold about you and to have any inaccuracies in your personal data corrected, or request that we delete your information completely. Please contact us using the details below - all requests will be dealt with free of charge within 1 month.