I just tested the non-RingCentral users scenario. While they could conference together *if* the administrator allows participants to join without the host, they would not be able to record the call.

The only way they could accomplish this is if one of the non-RIngCentral participants had the host code. I personally cannot ever see why a RingCentral customer would give out their host code to a non-RIngCentral user.

So we would give the host code out to our client who would then have the prospect (who we found for the client) on the line. I do not see how to record that/retrieve that information. Sounds like Kim and Jan might have the answer on that. Thanks.

Exactly. Very cumbersome doing the keys and all you get is a caller count. We do a lot of international calls and knowing how many are on the call, what countries they are from, etc. is very useful. Citrix has a good interface if you want to check that out.

Thanks everyone! I was hoping that I could have it set to record at a system level -- like I do for extensions -- but to *9 for every phone call by the host just won't be seamless enough. I have all most of our our regular extensions set to record and no one has to push *9 to start it.... Just thought that the conference lines could also be set that way.

If an extension is set for automatic recording, and they are using their extension for the conference call, it is not necessary to have to push *9 to record the conference. It will automatically be recorded.

On the other hand, based on your scenario of giving the host code to your client who then sets up the conference and is not one of your extensions using a direct dial line (DDL), your client host would indeed have to push *9 to record the conference,

However, as I mentioned before and Kim reiterated, I can not see a situation where you (as the RingCental client) would ever want to give out your host code. If this code hits the internet or other unscrupulous persons it could possibly degrade the use of the audio conference for everyone involved. Besides that, your client is using technology YOU are paying for. Just my opinion.

I not only need to get a report of who was on a conference call, but I need to be able to create client specific participant codes and be sure only one caller can join with the participant code given to the client.

In my scenario, clients pay a subscription to join a regularly scheduled call. I want to be able to give clients a unique participant code so they have the same code on every call, but where I can enable or disable the code for just the subscribed calls. I can't have the client giving their code out to others that are not paying to join. I also can't have them joining other calls if they did not subscribe or if their subscription expires.

This is a problem now because RingCentral only has one conference number and one participant code that is shared by all participants. If a client learns of a regularly scheduled time for another call they can call in. Without an interface to see who is on the call, like this thread describes, or the ability to manage custom participant codes as described here, the conference feature has no security whatsoever beyond the good will of the persons that get the participant code. That may work for persons that rarely use their conference lines, but is a disaster for someone that uses them often. Consider two calls back to back. The people that call in early for the second call will be participating at the end of the first call. There is nothing you can do about it. Custom participant codes would make the service usable.

I agree with these concerns - Even freeconferencecall.com gives you a list of participants on a call, along with the call duration. Frankly, I messed up in giving a company-wide internal sales webinar by not looking at the list of participants before I exited the call - now my boss is asking me for metrics I cannot give her (i.e. the names of participants and how likely they are willing to purchase our product). Kind of disappointing that this is not a basic, available feature.

Is there no update on this feature? I've used several solutions that are able to list participants. Support just informed me that callers can only announce themselves and we can only see how many people are on the call. But the fact that we can't see who is on the call and who is speaking during the call seems like a pretty universal feature. Why is it still not available here?

Great question. I have been RingCentral user for 6 years but using free
alternative solution for conference calling that has many more
features. Basic service must meet the needs of most users because this
forum has had no meaningful response to these requests for that whole
time.

Any updates on this feature, this feature is critical to our business. We are new customers of Ring Central and this is definitely not acceptable. Please advise how we can make this a priority to your development team.

Hi Paul, unfortunately we don't have an internal process for escalating to a manager on the development team. Now, this type of participant information is available in RC Meetings, have you looked into using that?

We just started with Ring Central conference calling and asked about this feature along with the ability to change the access code for security reasons. Based on the length of time this issue has existed, it's not a priority. We will use alternative conference calling companies instead.

As a Ring Central client for nearly 10 years,a developer who has built custom software using the API, and a stock holder in Ring Central, I am very disappointed that such a basic and extremely important feature has not been implemented after so many requests and at least 3 years from the first entry of this particular conversation thread.