Aamal Holding

IT Manager

October 2002 — August 2006

As the Systems Administrator for 60 users across company branches this position required an ability to prioritise tasks in a high-pressure environment to satisfy internal customer demands. Projects included:

• Setting up site-to-site VPNs to connect satellite offices to Head Office.• Standardising PC builds using ghosting technology to deploy Windows OS and applications.• Planning, testing and implementing Disaster Recovery procedures and infrastructure, including installation and configuration of an enterprise back-up and recovery software solution and establishment of an off-site recovery suite.

Additionally, I provided 1st and 2nd level support for clients who used the in-house developed IT Service Management software package. This required dealing with technical analysts from large public and private sector clients including Aspir,HMC . I developed excellent interpersonal and verbal communication skills, which were essential when explaining problems to developers and solutions to customers.as bellow points : Plan, organize, direct, control and evaluate the operations of information systems and electronic Meet with managers to discuss system requirements, specifications, costs and timelines Hire and manage information systems personnel and contractors to design, develop, implement,operate and administer computer and telecommunications software, networks and informationsystems Control the computer systems budgets and expenditures2. Ensure technology is accessible and equipped with current hardware and softwareMain Activities Troubleshoot hardware, software and network operating system Be familiar with all hardware and software Be familiar with network operating system Provide orientation to new users of existing technology Train staff about potential uses of existing technology Train staff about new and potential use Provide individual training and support on request

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