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But Thomson blamed the airline and told Jim to contact them. Jim said: “We were on a package holiday with Thomson.

“We’d paid Thomson £2157 for the privilege.

“Unbeknown to us, they’d switched our flights to another airline. We only found out about the change when we received our boarding cards at the airport.”

Jim, who has three children, explained this to Thomson and contacted ABTA. He said: “ABTA confirmed that tour operators had primary liability if an airline loses or damages your bag provided flights were arranged as part of a package holiday and depending on their terms and conditions.