Design Customer Conversation to Drive Engagement

The Value of Frictionless Effortless Hospitality Experiences

Build a booking, support and loyalty experience customers actually want to come back to. Layer helps you create a direct line of communication to customers for a more personal and engaging experience.

Meet (and exceed) millennial expectations

Millennials are the experience generation, seeking events and travel more than simple products. Layer-powered messaging lets you offer localized, on-demand booking and room service experiences for millennials who expect such convenience.

Get ahead of the sharing economy

Don’t let tech companies outshine you with their on-demand hospitality services. Use Layer to neutralize the tech advantage and create a messaging experience that combines chatbots and human interaction for booking and room service.

Boost revenue with smoother up-sell opportunities

Consumers are more receptive than ever to personal recommendations. Layer allows you to expand revenue per available room by providing unobstructed service and experience recommendations without annoying upselling.

Own the mobile booking experience

By 2020, 1 in 5 Americans will book their travel experiences via mobile devices. Use Layer to provide a seamless booking experience that isn’t just mobile optimized—but mobile-native to keep customers coming back for more.

Drive Customer Loyalty with Personalized Hospitality

Rich product cards for room bookings and service

Seamless mix of automated and human interaction with customers

Personalized experience recommendations based on chat history

Instantly answer customer questions and concerns

Join hundreds of top brands and increase revenue and customer satisfaction with Layer