Paul,
Thank you for the information. I was able to trace it back to
the firewall and it is now working.
-----Original Message-----
From: Paul Aurich [mailto:darkrain42 at pidgin.im]
Sent: Thursday, March 04, 2010 11:22 AM
To: Carol McGeehon
Cc: Support at pidgin.im
Subject: Re: Unable to connect to Openfire server
Please also reply to the support list.
On 2010-03-04 11:18, Carol McGeehon wrote:
> Paul,
> It worked on version 2.6.5 and then stopped working. I upgraded
> to version 2.6.6 to rule out a problem with 2.6.5. My county IT
people
> are saying the DNS entry is fine. I'm trying to figure out what
> happened. I'm not trying to connect off-site and this is what is
> puzzling me.
My suggestion would be for them to check connectivity to the XMPP server
from the internet, with a focus on any firewalls (as David suggested).
~Paul