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Firefighter Tom Faucher, who was assigned to Manchester Fire Department's Engine 6 during the storm, saw an elderly woman having difficulty crossing Elm Street on Thursday afternoon. Heavy snow throughout the day made the trip difficult, so he got out of the apparatus to help her across the street.

Faucher said it was a collaborative effort between everyone on the engine. His commanding officer was the first to notice she was having a problem crossing the street, and the engine's driver positioned the truck so Faucher could safely help her across the street.

“The lady seemed to be having some trouble getting up the road,” he said. “She had stopped at a snow bank right at Elm Street. I just asked her how her day was going and (asked) ‘How much further to you have to walk?’ and she said, ‘I’m doing good. I just got to get back across the street and I’ll get on my way.’”

Faucher, who has been on the fire department for a year and a half, said he’s a little surprised by all the attention.

“It’s just something we don’t expect,” Faucher said. “We come to work every day. We’re here to serve the public. … I just told her to have a nice day and obviously if she needs anything, just give us a call.”

The lieutenant inside the fire engine gave the order to stop traffic.

“Whether we’re on duty or off duty, I assume everybody would do the same thing, help somebody out when they need a hand,” Lt. Steve DesRuisseaux said.

People watching nearby snapped a few pictures, which went viral online.

An off-duty firefighter also noticed from the window of his apartment and snapped some photographs. Firefighters below didn’t realize the moment was being captured on camera.