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From the Publisher

Do you know what I love most about the contact center industry? It's as relevant and as important today as ever. We are continuously challenged to find better processes to improve our customer experiences and employee successes. This month we have a jam-packed issue that addresses many of the issues that contribute to those experiences and successes. Read More

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Customer Spotlight

"Another power-packed issue.
How terrfic that you keep coming up with timely, relevant, well-written articles
that are thought-leading pacesetters within our industry."

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content. Thanks for bringing this team together."

Larry Eiser
Vice President
Call Center Operations
Duke Energy

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industry professionals that I trust."

Robert Hill
Customer Service Manager
Clark Public Utilities

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of CCP each month. The articles pertain to issues I face and I find it very helpful
and insightful."

Sallie Drier
Customer Response Unit Site Director
Guardian Insurance

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able to use something from each issue."

Anthony Gwirtz
Contact Center Executive
AAA MSC

"CC Pipeline is like an
owner's manual for contact center professionals."

Paul Stockford
President/Chief Analyst
Saddletree Research

"Very well done publication!
I have enjoyed getting this perspective. Information regarding market trends is helpful."

Marsha Bailey
Genesys

"I do enjoy reading CCP.
There is always at least one article that I find that includes something new. I
would recommend your publication to others."

Bill Hartline
Director Customer Service
The Best Experience Company
Springs Window Fashions

"I wanted to share how much
I enjoy Contact Center Pipeline and look forward to receiving it each month. It
is nice to receive a hard-copy magazine that I can take with me and read during
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