PRODUCT REPAIRS

FAQs

Who will be repairing my product?

All repairs are done by the Knowhow experts at PC World and Currys

Knowhow was launched in 2010 to provide all the services you might need after you have bought your new product, from setting up to repairs. With over 600 engineers to date, our Knowhow experts work really hard to offer you the very best after-care services.

Computing: Bring your computer into one of our Currys or PC World stores with a Knowhow service bar for a free consultation. If it’s a desktop PC, you only need to bring in the base unit. If you cannot make it into one of our stores, you can call us on 0344 561 1234 and we’ll take it from there.

TVs: Call us on 0344 561 1234 and we will book your TV in for collection to be sent to our state-of-the-art repair lab

How can I pay for my repair?

Payments are made over the phone when you are booking a repair.

What happens if you are unable to repair my appliance?

If for some reason we are unable to repair your product, we will refund your repair charge in full.

Does it matter how old my appliance is?

We can repair most appliances of any age, but sometimes this is not the case if we cannot obtain replacement parts.

If you need to order parts, how long will it take?

We work with the UK’s largest parts supplier to make sure we can fix your product quickly. Most spares take 24-48 hours to arrive to us, subject to stock levels and order times.

We will contact you at the time to let you know if there will be any delays.

Do you do commercial repairs?

At this time we currently don’t do commercial repairs.

When do you do repairs?

Repairs are available 7 days a week, for most parts of the UK.

TVs: We are able to visit your home 7 days a week, dependant on where in the UK you are.