November 30, 2009

I was once creative director of an ad agency that had offices with a lovely view of San Francisco Bay.

One of our accounts was a shipping line. The shipping line was doing something amazing with one of its ships and they wanted us to create an ad about it.

They were going to take an enormous cargo ship and lengthen it. First an army of workmen with blowtorches were going to cut the ship in half. Then they were going to add an entire new section between the two halves. Then they were going to weld the whole thing back together. Then they would repaint and refurbish the ship. And then they would relaunch it. It was a monumental undertaking.

The day the work was scheduled to begin, one of our art directors, Genji Handa, flew down to the shipyard in Long Beach, CA to shoot photographs of the welders beginning the, literally, titanic job of cutting this ship in half.

The photos were taken. Later the retouching was done. Then the copy was written. The layouts were sent to the client. The client ad manager had comments, the comments were addressed, the copy was re-written. Advertising being what it is, others at the client had comments. The ad was re-written and re-laid out, it was sent back to the ad manager. More changes were made and the ad was sent back...

One afternoon, months later, Genji was sitting in his office working on what he hoped was the final iteration of the ad. He looked out his window. There he saw the new ship sailing into San Francisco Bay.

November 24, 2009

Thanks to everyone who has nominated something for The Bully Awards. We've received lots of glorious, wonderful examples of marketing bullshit (and, honestly, what more could one ask for during the holiday season?)

I've selected 10 good-looking candidates (along with links, where appropriate.) If you'd like, you can vote for your favorite below. But remember, nominations are open until December 1, so keep these smelly things rolling in.

November 23, 2009

A transparent medium in which marketers and consumers were on an equal footing. Where consumer decisions would be driven not just by the propaganda that marketers paid the media to broadcast, but by the forthright opinions and experiences of other consumers.

And like most Utopians dreams, it is quickly becoming a nightmare.

Social media marketing is an incipient cesspool.

In traditional advertising, at least our motives are clear. We're out to sell you something, and you know it.

Social media marketing is different. To a growing extent, it's sneaky, deceitful and covert.

It seems like every company in America has a team of squids working furiously to pollute and manipulate the social media environment with crypto-marketing. These slimy creatures are busy...

leaving fraudulent reviews and comments

"monitoring" conversations and trying to insert their hidden agendas in ways we can't detect.

spamming us with dishonest Tweets from nonexistent people

Social media is becoming so compromised by manipulation, its marketing value is suspect before it even gains traction.

...the more that social media hustlers get their greasy hands all over it, the quicker its already questionable credibility will deteriorate.

Now social media may have hit a new low. On Saturday, The New York Times reported in a story called A Friend's Tweet Could Be An Ad that ad agencies are now paying people to tweet ads to their friends and followers. The ads, of course, are disguised as tweets.

“We don’t want to create an army of spammers, and we are not trying to turn Facebook and Twitter into one giant spam network,” said (the founder of one of these agencies,) “All we are trying to do is get consumers to become marketers for us.”

Oh.

A distinction without a difference.

Social media marketing is no longer just a vast repository of demented ideas (seeWendy's Realtime.) It is becoming a cesspool.

Now it's time to pay some attention to another supposedly dead medium -- radio.

The first time radio died was 1952 when Billboard magazine declared, "Radio is dead..with The Lone Ranger and Jack Benny gone to TV, bye-bye radio."

The second time it died was in 2005 when Wired magazine proclaimed "The End Of Radio."

Of course, we are quite used to digital maniacs declaring the death of everything they can't click on. But when are we going to make these idiots pay for their mistakes? When are they going to be held accountable for the nonsense they engender?

Let's take a look at how dead radio is.

Since 2005, when the arrogant dicks at Wired declared radio dead, it has added 6 million listeners. I wonder how many readers Wired has added since then?

If you think iPods and other MP3 players have replaced radio you're wrong. Radio has more than six times the amount of listeners that iPod and all other MP3 players have combined.*

The average iPod user listens to radio more than 90 minutes a day.*

In LA, almost twice as many working adults listen to radio as watch prime time TV.

Free local radio is kicking the shit out of satellite radio -- which has only 4% of the total radio listenership.

And like my headline says, almost 100 million more people are reached by radio in a week than are reached by Google in a month.

Sound dead to you?

*Source: Nielsen, Council for Research Excellence, Ball State University, November, 2009. Special thanks to David Field

November 18, 2009

Can it be that The Great Twitter Scare Of '09 is starting to wane? Comscore reports that Twitter usage in the U.S. dropped about 8% in October. That's a lot to drop in one month.

In fact, Twitter usage has dropped in two of the last three months. The only month of the last three in which it grew was September, in which it grew less than 1%.

Digital Agency Guy Makes Sense

As you all know, I like to take swings at bullshit. Lately, social media bullshit has been my favorite target.

However, as I often say (but am never remembered for) it is not social media per se that makes me gag (after all, I am a blogger,) it's the nonsense promulgated by social media zealots, hustlers and bullshit artists that gets me going.

This weekend I read an intelligent piece called The Content Delusion by a digital agency guy, Eric Karjaluoto. Not only did he make sense, he did it without using the words "conversation" or "engagement" even once. And that, my friends, is a record.

I got through two paragraphs of this cliche-fest and had to quit before my brains fell out.

On the other, other hand, nice little illustration on the page by my former colleague David Fullarton.

Friday In Seattle

Last Friday I had the pleasure of speaking to the radio industry group up in Seattle (the PSRBA.)

The topic of my talk was "The Three Most Annoying Trends in Advertising." And, as I said to them, it was hard to pick just three.

I believe they taped the event and I hope to get a look at it soon. If it's not too embarrassing, I'll post it here.

The Geniuses Who Run Our World

The City of Oakland (where I live) has a very high dropout rate among high schoolers (over 30%) which it would like to lower. Like all political entities, the city will do everything possible except address the actual problem -- bad parenting.

Of course, the first thing they did was to have a conference. A conference is a great thing to have because it gives you the feeling that you're doing something while you're actually doing nothing. It's activity without progress.

At the conference, the following suggestion on lowering dropout rates was seriously discussed -- eliminate the grade of "D."

Apparently, in the educational bureaucracy these days, whether kids actually learn something is of secondary importance.

The Geniuses Who Buy Online Media

Interactive maniacs are always going on and on about how efficient online advertising is because of geo-targeting and behavioral targeting and who-know-what-kind-of-bullshit-targeting.

So yesterday I went to my company's Facebook page. There I found an ad for Nissan. First of all, no one has been to our Facebook page in about a year, including me. The only reason I got there was because I clicked the wrong link. Second, our biggest client is Toyota, which it says right on our page.

So some knucklehead at Nissan is paying good money to advertise on a site nobody goes to in a social media environment that is completely hostile to his brand.

That's some smart marketing, baby.

Bully Awards Update

So far, we've had great response to the Bully Awardsfor Achievement in Advertising and Marketing Bullshit. If you'd like to nominate something, just click on this link. As soon as I get some time, I'm going to start posting the nominees and give you a chance to vote. Some should be posted by Monday. Nominees accepted until December 1st.

November 12, 2009

People with little or no analytical abilities (e.g., account planners, CMOs, and, um, bloggers) often have a difficult time with facts. They frequently confuse things that sound the same but aren't.

Here are 3 items that the analytically challenged often are confused about.

1. Popularity As Evidence Of Effectiveness

When you read social media propaganda you often come up against remarkable statistics regarding the popularity of social media. Like there are more Facebook pages than stars in the Milky Way or more Twitterers than rats in the NYC subway system. Stuff like that.

This is given as evidence that using social media is ipso facto a good marketing idea. Of course, it proves no such thing.

One of the most popular communication channels in the world is the telephone. Yet it's a lousy marketing tool.

Popularity of a communications medium -- any medium -- is not necessarily an indication of its effectiveness as a marketing vehicle.

2. TV Viewing

We are often told that TV is dead. The proof is that the networks are struggling, prices are dropping, and ratings are down.

This is not proof that TV is dead. What is ailing is the old economic model of the TV business. TV viewing is actually at its highest point ever. The average American watched more TV in the past year than ever before in history.

The reason the TV business is in trouble is not that TV is dead. It's that there is too much supply -- too many channels. The reason ratings are down is that too many competitors are slicing up the pie. It's really quite a nice time for viewers. We have an enormous variety of options. And we are responding by watching more TV than ever.

3. Word Of Mouth

Social media maniacs often (patronizingly) explain to us pathetic fools that social media is more powerful than advertising because word of mouth carries far more weight than paid messages.

It is true, and always has been, that word of mouth is way more powerful than advertising. What is not true, however, is that social media is the same as word of mouth.

Word of mouth carries weight because it comes to us from someone we know and trust. Most product endorsements in social media environments come from people we do not know and trust. Too often it comes from interns paid by creepy social media practitioners to fabricate positive "buzz."

Consequently social media carries far less weight than word of much.And the more that social media hustlers get their greasy hands all over it, the quicker its already questionable credibility will deteriorate.

November 10, 2009

Recently, in Creative For Carpetbaggers, I commented on the idiotic ways that big companies moving into new markets always try to associate themselves with the area, and usually get all caught up in their underwear.

Today I would like to put another really dumb advertising tradition in the crosshairs -- superficial localization.

Let's start at the beginning.

The general purpose of advertising is to give a consumer a reason to buy your product. This is not easy. Usually an advertiser has way more to say about his product than can be fit comfortably into a 30-second tv spot or a 60-second radio spot or a 1/2 page ad.

And yet some advertisers are happy -- as a matter of fact, clamoring -- to waste part of those precious seconds and pages by saying something that may sound nice to them, but is useless to consumers. Something like: "See your Central New Mexico Chrysler-Jeep Dealer."

Here's why it's a waste.

It's been my experience that most people know where they live. If they live in New Mexico they're usually aware of it. It says so right on their driver's license. And if they are able to find their way home at night, I think we can safely assume that they know what part of New Mexico they live in.

Now it may be true that there are a few people who don't know where they live (you know, like account planners.) But even so, I think that if they live in Central New Mexico and they have a hankering to see a Chrysler-Jeep Dealer, they're going to see a Central New Mexico one. It's kind of a long trip to see a Western Illinois Chrysler-Jeep Dealer.

On the other hand if they live in, say, the Bronx, they're probably not going to see a Central New Mexico Chrysler-Jeep Dealer regardless of what the spot says. Even if they wanted to travel from the Bronx to see a Central New Mexico Chrysler-Jeep Dealer, mentioning that in the spot is of no use because the spot is not going to run in the Bronx -- it's only going to run in Central New Mexico.

So who, exactly, is that phrase meant to influence? Those who live in Central New Mexico and have no choice, or those who don't and will never hear it?

When you point this out to the account guy who insists on inserting this into a spot, the comment you usually get is, "well it doesn't hurt, does it?"

Of course it hurts.

There are very good reasons for advertisers to run regional and local advertising. But reminding people of where they live is not one of them. If you are taking 5 of your 30 seconds to remind people where they live, you are essentially taking 15% of your advertising budget and flushing it down the toilet.

So if you're a client and you're committed to pissing away 15% of your ad budget, don't waste it on superficial localization. Do something noble with it. Give it to an ad agency.

Which reminds me......of a great quote by an old-time comedian named Fred Allen: "Advertising is 85% confusion and 15% commission."

November 05, 2009

Earlier this week, in The Enduring Power of Piffle and The Drivel Machine, we took a nice hard swing at the qualitative side of social media i.e., the baloney that social media hustlers are filling gullible marketers full of. Today we take a look at some quantitative data on social media and see what marketers have to say about its effectiveness.

"Senior marketers were asked which components of their current digital marketing programs—search, email, display advertising, social networking, and mobile advertising—delivered the best results. Only 11% cited social networking...

As you know, TAC is highly skeptical of this type of research. The remarkable thing, however, is that with social media getting so much hype, the tendency of people who have invested in it would be to exaggerate its effectiveness. Instead, it was tied for effectiveness with "I don't know."

Marketers also said that social media is significantly less effective than banner ads (display advertising), and I just don't know how anything can be less effective than that.

"TAC predicts that when the frenzy over Facebook, Twitter, and other social media calms down and the dust clears, email and search will continue to be the dreariest and most productive forms of online advertising."

November 01, 2009

Just when you think the "conversation" crowd can't possibly devise any more preposterous nonsense about their precious conversations, up pops something so ridiculous that it restores your faith in the enduring power of piffle.

"A multimedia mix framed to spark conversations requires a compelling message concept that can work across a multimedia platform."

Fabulous sentence. A true mini-cornucopia of cliches and buzzwords. Nice use of the double "multimedia." You don't often find it twice in one sentence. But the best part is the "compelling message concept." I would like to suggest, however, that it could have been made even more jargon-forward if it had been "compelling messag-ing concept." See what I mean? Using the gratuitous gerundive form is always a nice way to take a tautology and make it sound like it means something -- a must for today's busy marketing professional.

"Conversation is mankind's natural search engine."

What can I say? This would make a perfect title slide in the marketing hokum hall-of-fame Powerpoint presentation.

"Content themed to your target's daily passions, routines or rituals are great for habituating conversations."

"Content...are great...?" ARE?ARE?ARE? Is you fricking kidding me?

If This Isn't Depressing Enough......read the congratulatory comments that follow the article. If this doesn't convince you that the whole profession of marketing is becoming one big poisonous feedback loop of nonsense and double-talk, I don't know what will.

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Ad Contrarian Says:

"Creative people make the ads. Everyone else makes the arrangements."

"Delusional thinking isn't just acceptable in marketing today -- it's mandatory.""Good ads appeal to us as consumers. Great ads appeal to us as humans."

"Social Media: Tens of millions of disagreeable people looking to make trouble."

"As an ad medium, the web is a much better yellow pages and a much worse television."

"Sometimes success in the advertising business is about sitting quietly and letting clients proceed with their hysterical delusions."

"Marketers prefer precise answers that are wrong to imprecise answers that are right."

"Brand studies last for months, cost hundreds of thousands of dollars, and generally have less impact on business than cleaning the drapes."

"The idea that the same consumer who was frantically clicking her TV remote to escape from advertising was going to merrily click her mouse to interact with it is going to go down as one of the great advertising delusions of all time."

"Nobody really knows what "creativity" is. Every year thousands of people take a pilgrimage to find out. This involves flying to Cannes, snorting cocaine, and having sex with smokers."

"Marketers habitually overestimate the attraction of new things and underestimate the power of traditional consumer behavior."

"We don’t get them to try our product by convincing them to love our brand. We get them to love our brand by convincing them to try our product."

"In American business, there is nothing stupider than the previous generation of management."

"If the message is right, who cares what screen people see it on? If the message is wrong, what difference does it make?"

"The only form of product information on the planet less trustworthy than advertising is the shrill ravings of web maniacs."

"There's no bigger sucker than a gullible marketer convinced he's missing a trend."

"All ad campaigns are branding campaigns. Whether you intend it to be a branding campaign is irrelevant. It will create an impression of your brand regardless of your intent."

"Nobody ever got famous predicting that things would stay pretty much the same."