FAQ

Are there any setup fees?

None. Absolutely none. Setting up your own platform can be done with ease in just minutes.

What is an active student?

A student is considered active when he has access to your platform and your courses. You can deactivate an account at any time without losing the student’s progression. Deactivated accounts are not considered in your Enterprise plan system capacity.

How are the transactions handled?

Didacte uses Stripe to run all of your payment operations automatically. Transactions are processed instantly and held in your Stripe account for 7 days as an anti-fraud measure. Following the 7 days delay, your balance is transferred to your bank account.

Can I use my own domain name?

Custom domain setup is included in all of our paid plans. However, Didacte will provide you with a free Didacte subdomain (example.didacte.com).

Can Didacte manage sales taxes?

Yes. You can configure tax settings using our built-in tax system. Each transaction is geolocalized so that the tax system can reflect your financial obligations, be it regional or federal tax. Didacte also handles VAT (Europe) tax logic.

Can I change my plan at any time?

You can upgrade your plan at any time. You can downgrade your plan or cancel at the end of any renewal period.

Can I test your platform before I commit?

Sure thing! We offer a 30 day free trial period for any of our paid plans. Otherwise, you can always give our Basic plan a try, it’s virtually free!

Do I need to enter my credit card details for the free trial?

No credit card is required. Sign up to our free plan and get in touch with us. We will happily activate a 30 days free trial on your platform.