Even as politicians with small entourages broke through the cordons of police and hospital staff to enter Ward 5 of Mumbai’s St George Hospital, some relatives and friends of the injured people being treated inside the ward were asked to wait outside.

Sujoy Maji, 25, works as a jeweller in the tiny sweatshops of Zaveri Bazaar nearby. His younger brother Saurabh, who also works in the same business, was waiting anxiously outside the ward for more news.

“I heard the bridge had collapsed at 7.30 pm,” Maji said. “I knew my brother was going by that bridge so I came there directly. They have not let us inside yet so we don’t know how he is.”

Hospital staff attempted to keep order in the crowd of bystanders, asking relatives to come forward with contact details and after some time, handing them printed sheets with the patients’ case details. Three young men, one of whose injured brother was inside the ward, were denied entry. Their relative’s wounds were serious, a hospital orderly told them, and they should wait outside. Another family sat in shock on a bench as a doctor broke the news of their relative’s death to them.

Nanda Kadam, 57, a bank manager at Sahyadri Cooperative Bank in Chira Bazaar, was among those on the bridge when its floor gave way. Her co-workers received a call from the hospital and reached there right away. They said that Kadam had major fractures in both her legs, but did not yet know details.

“The BMC [Brihanmumbai Municipal Corporation] knows that this is rush hour and they know exactly how many citizens use this bridge,” said an irate Vasant Gadge, Kadam’s co-worker. “In a city like Mumbai, are they trying to say they don’t know that they should expand a bridge when so many people use it daily? Or do they always have to wait for people to die?”

Coming to help

Just an hour after the accident, all the injured, some of whom had been stuck under the debris of the bridge, were moved to two nearby hospitals.

Among those who helped was Sheikh Furqan Yusuf, a young man standing near the Crime Branch headquarters, a few hundred metres north of the bridge, when it collapsed. He went there immediately to help.

“I personally helped 14 people come to this hospital,” Yusuf, who was waiting restlessly outside the hospital’s doors, said. On reaching the bridge, he had hailed taxis to ferry the injured commuters for treatment. One of them had a broken jaw. Two others, he said, died in his hands.

Atul Rathod, a social worker, also came directly to the hospital as soon as he heard the news.

“As I am a social worker, I did not want to go to the scene,” Rathod said. “I knew I could be of more use here.” Rathod said that he had helped wheel stretchers between wards and above all tried to staunch the bleeding. He added that about four or five people were severely injured.

At the bridge

Three earthmovers were already removing the debris at the bridge an hour after the incident. Around two-thirds of the bridge’s floor had collapsed on to the road below, leaving the skeleton of the bridge intact. Firemen and policemen attempted to keep away bystanders, some of whom were taking selfies and videos of the scene. The entire road, ordinarily crowded at that hour with north-bound vehicular traffic, had been closed.

Shiv Sena workers crowded around news cameras and listened intently to anyone who might be speaking against the party. The corporator of the ward where the bridge is located is from the Shiv Sena, as is the Member of Parliament.

“Don’t you dare bring the Sena’s name into this,” one worker with a Seamen Sena union identity card told another person being interviewed on television. “Anything happens in the city and you think it is because of the Sena. Everybody is responsible for this.”

The headquarters of Mumbai's municipal corporation is just 100 metres away from the collapsed bridge, which is just visible to the right. Photo: Mridula CHari