The platform is experiencing some issues - we are very sorry about it. Our engineers are already working on stabilizing the system. If you would like to get live updates on the status please subscribe on our status page here.

I have sent an invoice, but realized that I made a mistake. How do I correct this?

Created on 2016-10-11 20:36:26; Last updated on 2019-09-15 02:01:14

Important Note!

Due to VAT certification, an invoice that has already been sent cannot be modified directly. To correct the mistake, you will have to follow this procedure:

1. In the Documents page, select the invoice you wanted to modify, create a credit note based on it through the "Other actions" button, and send the credit note. This "cancels" this specific invoice:

2. Go back to the Documents list, find the invoice again, and click on "Use as draft" to create a new invoice based on this old one. Add new details and make whatever changes you want to make, and then send it:

Important note!

Request description must be filled out. Please be as detailed and descriptive as possible.

Attachment(s)

Attachment required

You can add up to 10 attachments. Each attachment size must be under 20M.

I agree to have the following information submitted in a ticket to the aforementioned support ticketing system

The above information will be used to open a support ticket with the appropriate Tradeshift partner(s) in order to provide the best service possible. Please do not include any personal or private information.

Title

...

New Request

Subject *

Description *Characters used :

Attachment(s)

All fields signaled with * (star) are required in order to submit your request.

Request subject must be at least 10 characters long.

Request description must be at least 100 characters long. Please be as detailed and descriptive as possible.

You can add up to 10 attachments. Each attachment size must be under 20M.