FAQ’s

What is the difference between using other online agents and MovingMe’s Online Plus option?

We feel it unfair to operate like other agents whom claim not to charge commission yet will charge you an upfront fixed fee payable whether or not a buyer is established or if a sales completed?

There are NO further charges or commissions payable. Our service is all-inclusive which includes, a free EPC, free professional Mortgage Advice (although no obligation), free photos, floor plans, for sale board, marketing strategy, Sales Particulars and Brochure production. We also will offer a Rightmove premium listing for a limited time as well as market on all the other leading portal such as Zoopla.

Although our service is more comprehensive yet less expensive we also guarantee the support of our team, online, on the phone or even in our high street office. We truly are local, and knowledgeable in the local area and the staff are on hand to sit down with you at any point of the transaction.

We arrange all the viewings for you and qualify prospective buyers beforehand.
We assist you with any offer negotiations and issue all the sales documents once a sale is agreed.

Our dedicated sales progression team will take over after the sale has been agreed and support you from here on in all the way to the point of exchange and completion.

All the above is inclusive to the £696 fee.

If you decide for any reason that the online plus option is not right for you or you want the added assistance of accompanied viewings, we can upgrade you at any point to our ‘Traditional contract’.

No further payments will be taken. You will switch then to the traditional agency contract where our fee only becomes payable upon completion of a sale. We will also happily deduct the £150 you have already paid for the online-plus contract from the eventual sales commission fee payable on the new Traditional Contract.

What is the total cost of the service?

You can obtain a valuation from one of our local experienced appraisers free of charge and with no obligation to proceed.

Our fee is what we advertise £696. This fee is all-inclusive but only £150 is paid upfront. Our completion fee ONLY payable if we achieve a completed sale for you.

We feel it unfair to operate like other agents whom claim not to charge commission yet will charge you an upfront fixed fee payable whether or not a buyer is established or if a sales completed?

There are NO further charges or commissions payable. Our service is all-inclusive which includes, a free EPC, free professional Mortgage Advice (although no obligation), free photos, floor plans, for sale board, marketing strategy, Sales Particulars and Brochure production. We also will offer a Rightmove premium listing for a limited time as well as market on all the other leading portal such as Zoopla.

Where do you advertise?

We advertise on a multitude of places both online and offline. We target your local area and national audience using local publications along with portals such as rightmove and Zoopla to ensure no potential buyer is missed. We also engage with social media. If there is a buyer for your property out there, we will ensure they see it.

Do you value properties?

You can obtain a valuation from one of our local experienced appraisers free of charge and with no obligation to proceed.

We will provide you with a valuation of what we feel you should market your home. We will also provide you with comparison properties of similar homes that have sold or are for sale in your area. You can choose to amend this price in your advert at any time by logging in and making the amendment request or just by discussing this with us directly if you would prefer. We are offering you an online product and fee but with the a tangible personalised service of knowing we are physically based here in your city should you ever want to discuss your requirements face to face over a cup of tea.

What will happen at the home visit and how quickly will it be organised?

If you wish to proceed at the valuation appointment we have the ability to conduct the necessary arrangements to obtain details at that point to get you to marker quickly. Should you choose to instruct us at a ;ater date following the initial valuation, we will organise a senior member of our team to visit at a time of your convenience to obtain photos and take room measurements to create your floor plans and organise the marketing of your property within 24 hours of receiving your instruction.

Can I change my advert once it is live?

You can log in to your account to request amendments or speak to us directly and we will happily accommodate any the changes to your preference.

Do I get control over my property marketing details?

You can log in to your account to request amendments or speak to us directly and we will happily accommodate any the changes to your preference.

How are viewings arranged?

You will advise us of when you are available for viewings and we will book any viewings as per your requests.

Applicants and prospective buyers will have the ability to book these online 24/7 but we will qualify all the appointments and the buyers position beforehand.

We will also provide you with sales particulars that you can give the potential buyers upon their arrival.

What happens if I require further support or guidance or if I experience technical problems?
We are here to provide you with support, guidance and feedback on selling your house throughout the entire transaction.

How are offers dealt with?

Any offers we receive direct we will provide to you in written format immediately (this may be via email). Any offers you receive directly we ask you pass on the Moving Me offer team.

We will obtain the relevant documents and qualify the buyers ability to proceed. We check ID mortgage acceptance confirmation, proof of deposits and chain details to ensre a smooth transaction should you wish to accept the buyers offer.

We will then send out relevant confirmation to all parties and ensure all solicitors are ready to start processing your contracts of exchange.

Do you attend viewings?

If you wish for us to carry out viewing you need to choose our traditional contract. We do not conduct viewings with our online plus contract.

We will assist in arranging the viewings but you will need to be at your property and let the seller in yourself. We will not be present at this viewing. This is the only difference in our service to that of a traditional estate agent.

If you decide for any reason that the online plus option is not right for you or you want the added assistance of accompanied viewings, we can upgrade you at any point to our ‘Traditional contract’.

No further payments will be taken. You will switch then to the traditional agency contract where our fee only becomes payable upon completion of a sale. We will also happily deduct the £150 you have already paid for the online-plus contract from the eventual sales commission fee payable on the new Traditional Contract.

Do buyers call me direct?

NO, all enquires are answered by our trained staff who answer calls 7 days a week, we then forward the enquiry or viewing request on to you by email. We would have already have arranged with you when you are available and your preferences towards times you are available to conduct any potential viewings.

What happens when we get an offer?

Any offers we receive direct we will provide to you in written format immediately (this may be via email). Any offers you receive directly we ask you pass on the Moving Me offer team.

We will obtain the relevant documents and qualify the buyers ability to proceed. We check ID mortgage acceptance confirmation, proof of deposits and chain details to ensre a smooth transaction should you wish to accept the buyers offer.

We will then send out relevant confirmation to all parties and ensure all solicitors are ready to start processing your contracts of exchange.

Can I use another estate agent when using your services?

Our Online-Plus contract is sole agency but we do have the option for you to switch a dual agency agreement should you switch to the traditional contract.

Can I put my property on the market with MovingMe.co.uk if it is already on the market with another agent?
You may be in breach of your existing contract is you are currently tied into a sole agreement elsewhere. If this is the case, please advise us the date your current contract expires and we will delay activating your account and advertisement until this point. Please speak to us directly if you want to discuss the terms of your existing contract.

Why do you charge up-front fees

We want to be transparent in our charges and allow you to see the savings that can be made in comparison to the traditional method. The upfront fees go towards marketing properties on the internet.

Are you members of The Property Ombudsman?

Yes we are registered with the Property Ombudsman and abide by their rules and regulations.

Are you a proper estate agent?

Yes. We are registered with the Property ombudsman and abide by their rules and regulations. We offer both the online-plus option as well as a Traditional contract to allow for everyone’s personal preference or requirements.

Can you use the photos and description from the previous agent?

No, we will need to take new photos and write a new description and room measurements.

Is there a minimum contract period and How long can I market my property with you for?

Our contract will run for 26 weeks but we will continue to advertise your property on our site unless you inform us that you have accepted an offer or have decided not to sell. Our contract is a multiple contract so there are no restrictions in registering with another agent although we feel this should not be needed as we offer everything you require to sell your home.