Mobile banking security | Royal Bank of Scotland

Cookies on the Royal Bank of Scotland website

Privacy Notice:

We use cookies and similar technologies on our websites and mobile applications to help provide you with the best possible online experience. By using our sites and apps, you agree that we may store and access cookies and similar technologies on your device.

We will never ask you for these details, so if someone claiming to be from the bank asks you for these details don’t give them any information. Don’t save this informationon your device either.

Did you know that anyone with a fingerprint registered on your device can use this to log into your Mobile Banking app using fingerprint login? Check all the fingerprints that are stored on your phone.

Keep the operating systems on all your mobile devices up to date. It’s the best way to make sure you have the latest security patches and upgrades. Older versions may have security vulnerabilities - meaning you’ll be at risk without knowing it.

Before you can use our mobile app we validate your details to ensure you are protected from fraudsters trying to register on your behalf. We'll ask you to confirm your Digital Banking Customer Number and your partial Security Number and Password.

When you register for the app you are asked to set up a 5-8 passcode of your choice or enable fingerprint authentication. Every time you log into the mobile banking app you will be asked for one of these. If the app is closed, or the phone hibernates, the app will automatically log itself out.

Before any money is paid out of your account using the mobile banking app e.g. Pay Someone New, Pay Your Contacts or Get Cash, you must complete a second authentication process. You will only be asked to do this once. You will be prompted the first time you select to make a payment out of your account.

The app will send an activation code via a text message to the mobile number held on our systems, when you receive the code you must re-enter it into the app to active your 'Level 2' services and continue the payment.

Important information

If you have recently changed your mobile number or Digital Banking Security number & Password then you must wait 3 days before you can activate your 'Level 2' services.