Essentials Course Classroom Slides

TeamSTEPPS Long-Term Care Essentials Course

The Essentials Course highlights the key principles and concepts of TeamSTEPPS (Strategies & Tools to Enhance Performance and Patient Safety). The Essentials Course can bring you up to speed quickly about improving resident safety by implementing TeamSTEPPS.

Slide 1:

TeamSTEPPS® Essentials Course

Slide 2: Team Competency Outcomes

Knowledge

Shared Mental Model.

Attitudes

Mutual Trust.

Team Orientation.

Performance

Adaptability.

Accuracy.

Productivity.

Efficiency.

Safety.

TeamSTEPPS is composed of four teachable-learnable skills: Leadership, Situation Monitoring, Mutual Support, and Communication: the core of the TeamSTEPPS framework. The arrows depict a two-way dynamic interplay between the four skills and the team-related outcomes. Interaction between the outcomes and skills is the basis of a team striving to deliver safe, quality care. Encircling the four skills is the resident care team, which not only represents the resident and direct caregivers but also those who play a supportive role within the health care delivery system.

...TeamSTEPPS is an evidence-based framework to optimize team performance across the health care delivery system.

Slide 21: SBAR

A technique for communicating critical information that requires immediate attention and action concerning a resident's condition

Situation — What is going on with the resident?

"I am calling about Mrs. Mary Smith, 88 years old, who has had a change in condition. She has a new onset of confusion, has developed a cough, ate very little today, and has been refusing all extra fluids."

Slide 26: Team Performance Observation Tool

Team StructureAssembles team.Establishes leader.Identifies team goals and vision.Assigns roles and responsibilities.Holds team accountable.Actively shares information.

LeadershipUtilizes resources to maximize performance.Balances workload within the team.Delegates tasks or assignments, as appropriate.Conducts briefs, huddles, and debriefs.Empowers team to speak freely and ask questions.

CommunicationRoutinely provides coaching feedback routinely provided to team members when appropriate.Provides brief, clear, specific, and timely information.Seeks information from all available sources.Verifies information that is communicated.Uses SBAR, call-outs, check-backs, and handoff techniques.