I was at a bachelor party a few months ago where a guy knew a guy who tracked down the customer service number for Facebook. When they called it, they heard an automated message telling them that Facebook has no customer service. Then they were disconnected.

The point is that if something goes wrong on the world’s largest social media network, something that can’t be fixed using the consumer-facing tools, it stays wrong.

A good example of this would be if, while creating your account, you accidentally said you were born in 1993, as opposed to 1983. You know, like I did.