In the 6+ years I rented off P&C I always had a more than satisfactory level of service from them. Dorian is a great guy and very professional. Any issues were always efficiently dealt with. I'd definitely recommend them and use them again. Thanks for a stress free 6 years of rent.... read full review

We lived in a one bedroom flat let from Pearl and Coutts for almost six years and were more than happy with their service throughout that time. Dorian Black managed our tenancy and we found him to be very prompt in responding to any issues we had with the property and arranging appropriate help quickly and with courtesy. Examples include replacing our fridge and washing machine really promptly, the latter over the Christmas period, and also sending someone to fix our boiler so as to minimise any... read full review

I have rented a flat from Pearl and Coutts for the last five years and have found them to be very helpful and courteous. Any issues were dealt with promptly and all the staff I have experienced have been polite and efficient. I would highly recommend them.... read full review

I lived at their property in centtral london for 3 years. Massive mice and rat problem and damp issue they refused to pay to sort out. Angela khanza was very rude and has a 'vicky pollardesque' attitude. disgusting person to communicate with. they tried to make up lies and keep part of my deposit which i am curently diputing through mydeposits.co.uk... read full review

Do not rent from Pearl & Coutts!!! 25 days after leaving the flat I am still chasing for them to return my deposit. I waited at the flat 3 mornings after our tenancy to return the keys, they did not show to collect them. They then tried to charge me rent for these 3 days!!! Having agreed these days were not due to them they promised to return my deposit, I am still waiting 25 days later... They could electronically transfer it immediately but they will not do so unless I pay them £25!!... read full review

What agent could do to change your mind?

The fees are reasonable but the lack of support post signing the lease agreement and the delay in returning my funds is disgraceful.

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Comment on agent fees

The fees are reasonable but the lack of support post signing the lease agreement and the delay in returning my funds is disgraceful.

Do not enter ANY lease with these corporate bullies, 3 years after ending a commercial agreement and paying over £4000 'repairs' of on they are still aggressively chasing £1800 for spurious claims.Avoid at all cost commercial or private - they are unscrupulous bullies!!!... read full review

Very unsatisfactory experience as a P&C 'customer' renting office space.
As landlords they were aggressive bullies, an approach it later became clear served to mask their own inadequacies and that they simply didn't know very much about the properties they were letting out.... read full review

Having seen on their website that Pearls & Coutts had some office space available that suited my needs, I tried on at least three different occasions to contact the agents dealing with these offices by email through the website and by leaving a message for them with reception by calling the main number. Having no luck, I then obtained their direct email address so emailed directly, specified my requirements and asked them politely to contact me when possible to discuss my office needs. I mad... read full review

What agent could do to change your mind?

They could have returned my calls and emails when I made an enquiry about a number of offices they had available on their website.

Our building was completely neglected by Pearl & Coutts for 2 years and 8 months, resulting in dirty entrance walls, leaking windows, broken HVAC system, rundown overall look, etc.....
As a result we had to spend 3 winters without proper heating and 3 summers without air-conditioning. This, in an office with a huge window, which cannot be opened! One of our employees had to go to the doctor for suffering severe headaches due to the extreme heat and lack of ventilation.....
In the past ... read full review

We also rent a property from Pearl & Coutts and also dealt with Dorien. We have always found him to be pleasant, courteous and polite. We had a serious electrical problem and an emergency electrician was sent within 24hrs. In all other matters, whilst several chases and some prodding was required, we have not had a problem. We did several improvements to the property during our 2 year stay and found Pearl & Coutts to be quite reasonable.... read full review

Our tenancy began quite well, our contact Dorian was pleasant to deal with and soothed our fears of apparent minor issues with the flat. Promises were made that the mild mould markings on the walls would be rectified and that the rotting windowpane replaced. This translated as the walls being repainted to mask an issue of a slow leak. Various occasions of poor organisation of works / access issues to fix the leak followed spanning the 2 year period the mould is now cultivating floor to ceiling ... read full review