Getting connected may take longer than expected

More and more Australians are connecting to a service over the nbn™ broadband access network. Due primarily to a recent increase in the number of orders being received it may take longer than usual to be connected, regardless of the phone or internet provider that you choose.

We have been working closely with your body corporate or building manager, but at this stage we’re not able to connect your building to the nbn™ broadband access network.

You can also contact your body corporate or building manager for further information.

Technology used in your connection

Planned technology

nbn™ Sky Muster™

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Next steps

Activate your connection

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Next steps

Construction of the nbn™ broadband access network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us at newdevelopments@nbnco.com.au.

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Prepare your experience at home

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Next steps

You're ready to connect

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Address status

Next steps

Register for alerts

We will let you know when your premises is ready to connect to the nbn™ access network.