Guest Refund Request Form

DOES NOT APPLY TO SEASON PASS AND EPIC DAY PASS PRODUCTS

In response to the unprecedented circumstances surrounding coronavirus (COVID-19), Vail Resorts has announced today that all of its North American resorts will be closed for the 2019-20 winter ski season. Given the unprecedented circumstances, there is not a requirement to get a refund or make changes in-resort. Please complete this form to submit for a refund or credit, subject to applicable terms and conditions for the following products:

Product Reservations

March 15-May 31, 2020

June 1, 2020 and After

Type of Refund Requested*

I would like a full refund

I would like to Cancel with Credit for Future Stay within 365 days (Lodging only)

Additional Comments

REQUEST SUBMITTED

Please allow 6-8 weeks to process your request. You will receive a confirmation email once your refund has been processed. Do not submit multiple requests for the same product. To request a refund for additional products, please return to the form and submit again with that product’s information. Thank you for your patience through this process.