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How long will I have to wait for my shelving to be delivered?At Racking.com our rapid delivery service aims to have orders processed and despatched for 48 hour delivery. Our delivery cut-off time is 4pm and orders placed after this time will be processed the following working day. Once orders are with the couriers they are scheduled for Next Working Day Delivery. We will however send you an email (if an email address is given) to inform you of when your shelving or racking has been despatched and when it will be delivered. Items delivered to Non-Mainland UK addressed will take between 2-5 working days to be delivered.

Can you give me an estimated time for delivery?Owing to the unpredictable nature of courier deliveries we're unable to offer any indication of what time your shelving will be delivered. The reason behind this is that drivers' schedules change constantly throughout the day due to traffic and other circumstances beyond their control.

Do you offer a next day delivery service?Yes. For customers who are in a hurry for their shelving we offer next day priority carriage for an additional charge on top of the standard delivery charge (please see our Delivery Costs page for full details). Orders need to be placed before 4pm for this service to be valid. Please select the appropriate option when ordering online or inform the person taking the order through the sales line.

Can you deliver at weekends?Yes. For customers where delivery is not possible during the week they can choose to pay a £10 +VAT additional charge on top of their current delivery charge to receive their shelving delivery on a Saturday. Orders need to be placed via our sales line 01452 221443 before 11am on the Friday and specify a Saturday delivery.

If I order at the weekend or on a Bank Holiday can I receive my goods next day?No. Unfortunately we do not dispatch orders placed over the weekend until the next working day. The order will then be delivered as per the relevant delivery period shown on the product page and checkout.

Can you deliver to offshore areas?Racking.com's deliveries extend to areas beyond the UK's mainland, including Northern and Southern Ireland, the Channel Islands, the Shetlands, the Isle of Wight and the Isle of Man. Delivery prices are subject to a surcharge and you will be informed of them at point of purchase. Please view Racking.com shipping rates.

Can Racking.com deliver my shelving to a different address from that listed on the invoice?Yes we deliver shelving to a separate address; we do however require a landline number to be provided in order for us to confirm the delivery details.

Does Racking.com deliver to homes?We deliver a large proportion of our shelving to home addresses. Goods will need a signature unless you have requested them to be left somewhere else.

Delivery costs appear a little expensive why is this?Shelving and racking products are bulky and heavy in nature and become more expensive to ship with couriers. We unlike many other competitors do not incorporate delivery costs in the price of our shelving so in essence our costs remain competitive with market standards. View full Racking.com delivery costs here.

Are there any delivery restrictions?We can only deliver to the premises door excluding any steps/staircases & liftsWe cannot deliver to PO boxesA lot of our deliveries are sent on pallets, please advise at time of ordering if a pallet cannot be acceptedPallet deliveries are a kerb side delivery service and the driver is not authorised to carry goods up or down steps or through a property. The delivery driver will be able to wheel the pallet truck as far as possible but is not able to remove the goods from the pallet or take the pallet away. Whilst the delivery drivers are instructed not to take their vehicle off the roadway to make deliveries, the driver will make every effort with your delivery to meet your requirements.

Post Delivery

I don't appear to have my steelwork for the shelving. When can I expect it?Some of our shelving products do come as one pack and the steelwork is contained within the pack between the chipboard (or galvanised shelves). Products packed in this manner are the following: -RC150A, RC150B, and RC150CRC265A, RC265B, and RC265C

If your order is still minus its steelwork or a different shelving product from this list please call our customer services team on 01452 221443 or email customerservices@racking.com and we can investigate for you.

I have some damages with my delivery, what do I do?In the unfortunate event of there being damage upon delivery, make a note on the driver's delivery note and contact us so we can send out replacements. If the shelving delivery is damaged severely, please reject delivery, contact us and we can send out replacements immediately.

I am missing my mallet and connectors?Sometimes when in transit these particular items can become detached from the parcel. If this has happened please inform customer services on 01452 221443 or customerservices@racking.com and we will send out replacements immediately via the post.

Returns

We want every item you purchase from us to match your expectations. In fact, we are so confident about our products, our prices and our customer service that we apply our unique ‘Racking.com Customer Satisfaction Guarantee’ to every order. This means that if you are not completely satisfied with your order - for whatever reason - you can return it to us.

This returns policy does not affect your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which are explained below.

Our Returns Policy

We simply ask that you follow these guidelines to help us process your return as quickly and efficiently as possible:

Please keep your order reference to hand. This confirms your original order and gives us the necessary details to authorise the product’s return.

Contact our Customer Services Team on 01452 221443 (or e-mail sales@racking.com). We will then send you a Return Authorisations Sheet which needs to be attached to the item(s) to be returned.

Agree a convenient time for your item(s) to be picked up by one of our couriers.

(If the order has been unpacked) re-package it to ensure that it is being returned in its original condition.

Obtain a ‘Proof of Return’ receipt from the Courier.

That’s it! We can take it from there.

Our Returns policy is quite straightforward but there are a number of conditions that we ask our customers to comply with before applying:

It is your responsibility to request a return. If you don’t tell us you want to make a return, we don’t know. Once you do tell us, we will do everything we can to action it.

If you have not requested a return within 28 days of receiving an order, we will have assumed that you are intending to keep it and we will not authorise a return.

We always refund the payment according to how the original purchase was made and aim to do so within 72hrs of the return being received by us.

Returned goods are liable for a 20% handling and repackaging charge if the order is not returned in its original, unopened packaging. This charge will be subject to our inspection of the returned goods.

Delivery surcharges (Next Day or Saturday delivery for example) will not be refunded unless the delivered goods are faulty.

Replacement products are despatched immediately after the returned goods have been received by Racking.com.

Items that develop a fault within six months of delivery are eligible for a replacement or a refund. Delivery costs are also reimbursed for faulty items. Please contact our Customer Services Team on 01452 221443 if you believe your item has developed a fault.

Custom-designed/made to order products are excluded from our Returns policy. Such products can only be returned in accordance with your legal rights.

Finally, please remember that notifying us of your intention to apply for a return, saving the delivery paperwork and keeping the order in its original packaging will help both you and Racking.com to process the return quickly.If you have any questions about our Returns policy please telephone us on 01452 221443 or email us at sales@racking.com

Right To Cancel Under The Consumer Regulations

We have explained below how you can exercise your right under the Consumer Regulations to cancel your contract with us. Please note that in many cases our own returns policy may be applicable or may be more suitable for your requirements.

You have a right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and dictated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us, Racking.com, Riga Wharf, 380 Bristol Road, Gloucester, GL2 5DH, email: sales@racking.com Telephone: 01452 221443 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the cancellation form attached, but it is not compulsory.

To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects Of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay and not later than –14 days after the day we receive back from you any goods supplied, or(if earlier), 14 days after the day you provide evidence that you have returned the goods, orIf there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days expires.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Where you do not have a right to cancel

Where goods have been personalised to your requirements then you will not be entitled to cancel the contract under the Consumer Regulations unless the goods are defective.