Because we are a paperless company, and for your convenience, we do not send statements or bills by mail. This ensures that you never experience a lapse in coverage. However, you may still send a payment by mail. If that payment is received within three days of your billing date, we will not withdraw funds automatically. And, of course, you maintain complete control of your account at all times. You can always access your online account center, which allows you to view your current billing status.

Regardless of the amount of time that the technician spends at your home, a typical service visit costs $49 plus the price of any replacement equipment. The service visit comes with a 60-day guarantee, where we'll send a technician back to your home for free if the same issue comes up again. If the equipment turns out to be faulty, it will be free. However, if you sign up for the Vivint Premium Service Plan for $10 per month, all service visits and related expenses are free.