We appreciate the frustration and apologize for the inconvenience. We respect your opinion even though you're using our forum to disparage us and will keep the posting up.

Version 5.1 and prior of our voices is incompatible with Snow Leopard in a variety of ways. The installer you downloaded is a year old, and while it might seem to work, the software is not ready for Snow Leopard. We are in the process of updating the voices for 64-bit support and Snow Leopard, and will be issuing a free update to holders of 5.x licenses soon.

The web site has a notice in red notifying users of the situation when they download, when they purchase, and when they attempt to upgrade. The notice will remain up until we are ready with the update, at which time we will send an announcement out to all our Mac users and make the update available as described above.