What is the usual response time when there is a problem? I created a ticket on 2/6/16, and the last communication from support was on the 11th. It shows "in progress', but I haven't received any additional news or updates. If anything, the problem has gone from bad to worse. I have some VERY upset and mad students and have no idea what to tell them.

We have similar support experiences. The product works well when you have a working configuration, however, as things are updated, Installatron seems to lag behind and when you even provide them help to resolve with a support ticket, they do not seem to care nor do they ever even respond to let you know it is being looked into.

At least after reading the forums, it appears that this is a common theme with them, so we may need to start looking for alternative solutions that actually consistently work and/or at least respond to support requests and provide timely information and updates as when fixes can be expected (and come reasonable close to hitting their ETAs).

Hello
we also experience that the support response time is lack.
It was also not the first time we experience this...... and we get clients that getting nervous!
Maybe a good idea to stop with Installatron because this response time is a real shame.
Sincerely
Peter

jialin wrote:Hello
we also experience that the support response time is lack.
It was also not the first time we experience this...... and we get clients that getting nervous!
Maybe a good idea to stop with Installatron because this response time is a real shame.
Sincerely
Peter

A fix for the problem in question was released today. If any issues persist please let us know.

Additional support staff have recently been added to help improve response times, and we're looking to improve support further as we move forward.