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When your goal is to be the most efficient IT support company globally, you need to pull out all the stops to get there. For Altaro, which offers backup solutions for services like Hyper-V and VMware, it’s turned support into a fine art. Providing 24/7 support for clients at no extra charge, it now has the average time waiting for a response to a call down to 22 seconds while the average time waiting for a response to chat is 16 seconds. It’s hitting all of the right notes, and doing so reflects the reality that companies are going to need support one way or another said its EMEA vice president Colin Wright. “We really, really lead with support,” he said. "It’s heavily staffed and that’s not because the product is difficult, it’s really because we want to respond in 16 seconds. That’s the target. “We accept that you’re going to get a problem, and if you’re in a finance house and you have a problem at 11 at night, we … [Read more...] about Going all out in support

0 Have your say Leeds United head coach Marcelo Bielsa has described defender Gaetano Berardi's injury as "not a simple one" and says there is no time frame yet on his return to the Whites line-up. The 30-year-old limped off during Wednesday's 2-0 victory over Ipswich Town at Elland Road after just 25 minutes and was making only his second start after returning from a separate issue that had kept him sidelined for a number of weeks.Bielsa, who was speaking ahead of Saturday's clash with Nottingham Forest, admitted that the injury wasn't an easy one to manage as he gave an update over those who were racing to be fit for United this weekend."Gaetano Berardi has an injury which is not a simple one," Bielsa said."You sometimes have injuries provoked by external pressure - a hyper extension. He received an external pressure on the corner [of his hamstring] and he had to extend his muscle more than he could bare it."Barry Douglas will play Monday with the under-23s and … [Read more...] about Marcelo Bielsa gives injury update over Leeds United’s Gaetano Berardi and Barry Douglas ahead of Nottingham Forest clash

NO MATTER what kind of videogame player you are, there is going to be a game in 2018 that's right for you. By James Wright / Published 5th July 2018 DS PS4, Xbox One, Nintendo Switch and PC: The BEST games coming out in 2018 2017 was an incredible year for gaming.The Nintendo Switch launched, we finally saw the release of a new Zelda game, Super Mario Odyssey took to the shelves, and Nintendo outlined its plans for world domination with its superb mix of first-party exclusives and hardware capability.But we also saw Sony have a bumper year: Horizon Zero Dawn proved the company can still innovate with new IP, Nier: Automata came out of seemingly nowhere to provide a valid GOTY contender for many, and Persona 5 showed Atlus can continue to pull out all the stops with its RPG series. Sonic Mania also showed the little blue mammal is still capable of turning out a good game, Microsoft blew gamers' socks off with the most powerful console in the world with the Xbox One X … [Read more...] about PS4, Xbox, Nintendo Switch GAMES: The BEST titles coming to your console in 2018

World Cup 2018: Brazil vs Switzerland: live score and latest updates Joshua Kimmich leaves a Philipp Lahm-shaped hole in Germany defence Mexico followed in the grand World Cup tradition of Cameroon in 1990, Senegal in 2002 and Holland four years ago by pulling off a deserved if stunning victory over the reigning champions by virtue of Hirving Lozano's superb first-half goal on the counter-attack. Javier Hernandez began the breakaway after an attack by a curiously heavy-legged German team was easily thwarted by spinning Jerome Boateng and Mats Hummels on halfway. He bullocked forward then found Lozano on the left with a threaded pass and the PSV winger beat Mesut Ozil and thundered in an unstoppable right-foot rising shot past Manuel Neuer. Germany laid siege to the Mexico goal for most of the second-half but the disappointing Timo Werner could make no headway while both Joshua Kimmich and Julian Draxler came close. But the Mexican defence ultimately … [Read more...] about Mexico stun lethargic Germany in major Group F upset thanks to Hirving Lozano goal

17 June 2018 • 5:51pm Auto update On Off 5:50PM Full time Germany 0 Mexico 1 That is it! Mexico have done it! 5:50PM 92 mins Germany 0 Mexico 1 Last roll of the dice, a corner. Neuer is up... Of course the ball goes towards him. Nah. Improbably, Germany now have the ball again. They boot it into the box in despair. Seriously. England. 5:49PM 91 mins Germany 0 Mexico 1 Geez, Germany. This is like watching England or something. Bunch of knackered blokes standing around hoping that someone else somehow manages to pass it through the massed ranks of underdogs. Muller eventually tries to, but cannot produce a pass. 5:47PM 89 mins Germany 0 Mexico 1 Herrera is booked. Boateng drills a comfortable shot from distance. 5:47PM 88 mins Germany 0 Mexico 1 Oh it's all happening. It looks like Germany have bundled it in, but Mexico hack clear, and then it … [Read more...] about Mexico stun lethargic Germany with 1-0 victory in major Group F upset