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Up to 24 hours before. For last-minute requests on Friday for flights the following Monday morning:
Contact Serviberia: 1-800-772-4642 (english) 8:00 - 24:00 Lt. Monday to Sunday.
or our offices at the airport.

Less than 24 hours before:
You can only request this service in person at our airport offices, provided that the flight occupancy and the regulations for minors travelling alone permit it.

Except for flights from London-Heathrow (Terminal 5), where requests must be made at least 48 hours before the departure of the flight.

Unaccompanied minor procedure at London-Heathrow airport:2 hours before departure proceed to T5 departures Special Assistance Zone G for the unaccompanied minors “Omniserve” desk, identified with a totem as “Iberia Unaccompanied minor meeting point”. Paperwork will be checked here.
The unaccompanied minor is advised to bring a copy of the ticket and unaccompanied minor fee receipt.
The accompanying adult must remain at the airport terminal until 30 minutes after the departure of the flight.

This service is available from departure to arrival, including transfers when there are connections.

Children are considered to be accompanied if they travel with a person 16 years or older on the day of the flight.

Given the limited number of seats of this kind, please book the flight in advance.

Iberia will not accept bookings or tickets issued for unaccompanied minors (UMs) when other companies are involved in the journey including flights with a shared code (IB4XXX and IB7XXX).
Iberia Group Companies (Iberia Express and Iberia Regional Air Nostrum) are also included.

Other airlines may have different regulations, age limits and fees. Please consult them when booking.

12 - 17 years old. Children who travel alone

If you want your child to travel alone even if the child is not considered a minor for us, you have a special, non-mandatory service available, from departure to arrival, including transfers when there are connections.

Iberia will not accept bookings or tickets issued for unaccompanied minors (UMs) when other companies are involved in the journey including flights with a shared code (IB4XXX and IB7XXX).
Iberia Group Companies (Iberia Express and Iberia Regional Air Nostrum) are also included.

Other airlines may have different regulations, age limits and fees. Please consult them when booking.

Minors aged under 15 will not be allowed to fly alone onIB4000 and IB7000 American Airlines/US Airways flights and should always be accompanied by a person 18 or over.

Cost of the service per journey

Cost of the service per journey

Domestic flights (except Canary Islands)

To Europe*, the Canary Islands, the Middle East and Africa

To America and Asia

€40

€65

€100/115USD

* Except London(Heathrow) -Madrid where the cost will be: 125USD

Cost of the service for flights with transfers (through Madrid)

Cost of the service for flights with transfers

With domestic connection (except Canary Islands)

With domestic/Canary Islands/European connection

With domestic/international connection

€65

€90

€125/140USD

The service may be requested when making the booking and will be charged when the ticket is issued except when requested afterward as an additional service. In this case, the ticket will be re-issued to include the service in the rate.
Take into account fluctuations in the currency exchange rate when purchasing the service.
Different charges, fees or taxes may apply in accordance with the laws in each country.

Payment will be made at the time of booking and issuing the ticket

Exceptional cases

Identification on international flights

On international flights (European and other countries), as there is no standardised regulation, all minors (travelling accompanied or unaccompanied, regardless of their age) must present their own document, national identification card or passport, in addition to complying with the requirements of the destination country.

If they travel alone and do not have a passport, the national identification card must be accompanied by a parent or guardian authorisation formalised in a police department.

Some airport authorities allow minors travelling alone to an international destination to be accompanied to their boarding gate. In these cases, the adult companion will be treated as a passenger. He or she must therefore present a valid passport or national identity document to pass through border control and observe the authorisations and visa requirements for leaving and entering the country.

Shuttle Service

To be able to apply for a minor chaperone service via web, the minor must travel on a booked flight to or from Madrid/Barcelona. If you want them to travel on the shuttle, this will be processed directly at the time of the flight from our offices at the airport.
We therefore recommend you bring the Liability Waiver Form already completed to speed up the process.

Minors returning from schools outside of Spanish territory

In the case that your child goes to study abroad, we recommend that you provide your child personally or through the school's representative with the Liability Waiver for the minor's return already filled in so that the school only needs to sign and seal the waiver.
We have noticed on multiple occasions (especially in London and Boston airports), that the duly completed required documentation is not being provided. In these cases and for security reasons, Iberia reserves the right to deny flight access to the minor.

Flights within the United States

Within the territory of the United States children up to 14 years of age are considered minors and they must fly with an accompaniment service.

Flights to or from Mexico

All minors who travel alone or accompanied by a third person who is not one of their parents or legal guardian must present a document signed by both parents or by the person who has parental custody or guardianship before a notary or pertinent authority which attests that the minor is permitted to leave the national territory.

When it is a document granted abroad, it should be authorised or apostilled, depending on the case, with a translation (if in a language other than Spanish).

In the specific case of Spain, the police have an authorisation document especially for these cases.

Departures from Spanish airports

Entry through to the boarding area is permitted to guardians or family members of minors under 12 who are travelling alone. Please ask for a Companions’ Card at the Iberia check-in desk. They will only be allowed access to accompany the minor to the boarding gate on the day and time of the flight. The adult companion should carry his/her valid passport or national identification card to pass through border control with the minor.

And remember

We take care of your child from the time the flight departs until it arrives at their destination.

Book sufficiently in advance.

Learn more about the documentation that they need to fly.

Take a look at our recommendations to make their journey as comfortable as possible.