FAQ

About Us

About Us

A word from the Team: Betrealm Casino was founded in 2016 and through our
knowledge and a desired team of employees we have been committed to bringing
you the most fair, LIVE, secure and entertaining online games on the
internet.

Fair Gaming

At we are committed to provide fair play at all times. At , we are always
excited and happy to bring new games and service to our players. Every
winner is an ambassador of gaming, and that is why: when you win, we win.

Security & Privacy

Betrealm Casino utilizes the latest 128-bit Secure Socket Layer (SSL)
encryption technology to ensure that sensitive data is transferred securely
over the internet to our secure server, which is protected by the latest
firewall. Your personal information is kept confidential and secure and is
not shared with other organizations for commercial purposes.

Customer Support

Betrealm Casino is committed to Customer service. We have implemented a
professional customer support team ready to assist you. Please do not
hesitate to contact the Team.

The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376.

Terms & Conditions

Terms & Conditons

This page (including the documents referred to) constitutes
betrealm.com
web pages Terms and Conditions, and every individual, person or registered
user using the site must accept these T&C without exception. Please
make sure that you read through these T&C completely and carefully
before you start using the Website because we assume that everyone using
the Website has read the whole content of the T&C and agrees with
them. In any case you do not accept these T&C in their entirety you
should not use or continue using the Website.

In these Terms and Conditions, unless the context otherwise requires:

”Betrealm Casino” means Website URLs and other linked
URLs are owned, maintained and operated by betrealm under the license
of Curaçao and its physical address: E-Commerce Park Vredenberg.

”User” Means yourself or any person who after reading these
Terms and Conditions agrees, registers or uses the website in any way.
Registration will be deemed to be use of the Website.

”Website” means the URL betrealm.com
and other related URLs which are owned, maintained and operated by Betrealm Casino,
under licence of Curacao.

”Account” means the account opened during the registration
procedure by the User and used to participate in the Games.

”Registration” means the completion of the registration procedure
by the User with Betrealm Casino.

”Games” means all the games provided by Betrealm Casino and games
that may time to time become available on the Website.

”Login Details” means the username and password of the User
necessary for the User to gain access to his Account and to the Games.

“Available Balance” means the amount of credit available in
the Account, to be used by the User for Games.

”Balance Available for Withdrawal” shall mean the Available
Balance, in part or in whole, that is available for withdrawal by the User.

1. Enforcement & Amendments

1.1.2These Terms and Conditions constitute a binding agreement between Betrealm Casino
and the User as soon as the User ticks the ”ACCEPT” checkbox.
By doing so, the User signifies that he has read and accepted these
Terms and Conditions in their entirety before finishing the registration
procedure.

1.3The User accepts that Terms and Conditions may be updated
by us time to time and agrees with possible changes. If the User does not
read and accept the Terms and Conditions entirety he should not use or continue
using the Website.

1.4We reserves the right to add, remove and amend Games and
their respective rules from the Website. It is sole responsibility of the
User to ensure that he is aware of the amendments. Continued use of the
Website following any changes to the Terms and Conditions will be deemed
to be an acceptance of the Terms and Conditions as amended.

1.5Maintaining the Account with , rules and explanations
for participating in any of the Games and other important information is
provided in separate links on the Website and are incorporated into these
Terms and Conditions by reference.

1.6These Terms and Conditions are published in a number of
languages only for information purposes and ease of access by players.

2. Obligations, Mandatory Requirements & Responsibilities

2.1By accepting these Terms and Conditions the User hereby
declares and warrants that:

He is at least 18 years old or such higher minimum legal age of majority
as stipulated in the laws of jurisdiction applicable to the User and that,
under the laws applicable to the User he is allowed to participate in
the Games offered on the Betrealm Casino Website

He intends to participate and participates in the Games on his own
behalf and not on the behalf of any other person

The funds deposited in the Account are not tainted with any illegality
and does not originate from any illegal activity or source

He intends to participate and participates in the Games strictly
in his personal non-profession al capacity for recreational and entertainment
reasons only

He does not reside in country where the Games offered by Betrealm Casino are illegal

2.2The User convince that all information provided to during the
term of validity of this agreement is complete, true and correct, and that the
User shall immediately notify of any change of such information.

2.3Betrealm Casino takes no responsibility if the User loses whole or part of
the money deposited into the Account and the User understands this risk.

2.4It is the Users sole responsibility to know whether online gambling is
legal in his country of residence.

2.5The User is solely responsible for reporting, accounting and paying any
taxes applicable under relevant laws for any winnings that the user receives
from Betrealm Casino.

2.6The User shall only use credit and debit cards and other financial
instruments that are valid and that lawfully belong to the User.

2.7All the Games, software and content of the Website that Betrealm Casino
makes available to the User is owned by Betrealm Casino or other Third Parties
and is protected by copyright.

2.8The User may only use content of Betrealm Casino Website for his own
personal, recreational uses in accordance with all rules, Terms and Conditions
hereby established and in accordance with all applicable laws, rules and regulations.

2.9The User shall use courteous manners, all rude and inappropriate language is prohibited.

2.10It is the User's sole responsibility to print these Terms and Conditions
and all transactions effected in relation to the use of the Website and to
keep them in an easily accessible and safe place.

2.11Betrealm Casino takes no responsibility if the Website and links does not
work properly. The User agrees that he is using the Games and the services
Betrealm Casino Website provides at his own risk. Betrealm Casino shall not
be liable for any amount exceeding the funds deposited by the User and shall
not be liable for any indirect or consequential losses including loss of profits
or winnings.

2.12Betrealm Casino and its employees do not guarantee that the Website
is and works flawless, or the Website and the Games included on the
Website will be accessible without interruptions. Betrealm Casino does not
guarantee that the Website is fit for their purpose. The User accepts that
Betrealm Casino, its employees and business partners are not responsible
in any case for any cost, loss, expenses, damage, consequential, incidental
or otherwise, arising in relation to the User's use of the Website or
participation in the Games.

2.13Any person or User may at their own discretion choose to exclude
themselves from playing any Games on the Website. The User need to contact
by sending an email on support@betrealm.com
and indicate that he wants to stop playing on Betrealm Casino Website.

2.14Any Player found to be using any form of computer aid in their betting (such as bots and other automated processes)
will be banned play in the casino and their accounts blocked permanently.
The Player should not play on the same game across multiple websites of the same
live table feed at the same time, should not use computer aids,
mathematical equations or betting systems to play.
Using any combination of these will lead player account to be blocked and funds
to be frozen. Betrealm Casino will reserve right to notify authorities in all cases.

3. Betrealm Casino Account

3.1Betrealm Casino receives deposits, manages funds and/or accomplishes
withdrawals. Betrealm Casino manages the Account completely and calculates
available funds, pending funds as well the amount of the winnings. These
amounts are considered as final and are not subject to any dispute. Betrealm Casino
uses dedicated reputable external Payment Solution Providers to act,
receive and pay funds on behalf of Betrealm Casino, with access to these services
being processed by Betrealm Casino. When providing access to online trading services
via betrealm.com, Betrealm Casino. undertakes to act honestly, fairly and professionally
in accordance with the best interests of clients. Subject to the T&C, any relevant liability
towards clients in this regard, subject to this having been duly established under law, shall fully rest with Betrealm Casino.

3.2Registration to the Betrealm Casino Website needs to be accomplished
using the website betrealm.com/sign-up.
The User need to be registered to the Betrealm Casino Website in order to
participate in any of Games for real money. A request to open an Account
is made by filling up the Betrealm Casino own registration form which
can be found at the registration website indicated above. Betrealm Casino
reserves the right to refuse to register or to open an Account for the User
at its sole discretion.

3.3During the registration procedure the User must fill up all mandatory
information requested into the registration form so the information provided
is true, complete and correct. The User has sole responsibility to ensure
that the registration information he provides is true, complete and correct
and the User hereby warrants to Betrealm Casino that the information provided
is true, complete and correct.

3.4Betrealm Casino reserves the right to perform verification procedures,
whether itself or through third parties. If Betrealm Casino founds out that
the information provided contains false or misleading information an Account
may be blocked or closed permanently. Betrealm Casino reserves the right to request
the User to produce official documents to prove his identity. Betrealm Casino
also reserves the right to request for address verification by asking for copies of
bank statements, utility bills or any other document Betrealm Casino considers
fit. If the User refuses, does not produce or we haven't receive any
such documents requested in, Betrealm Casino will be entitled to block the
Users account or possible close it permanently.

3.5During the registration process the User will have to choose his Login
Details for login into the Website. The User has sole responsibility to ensure
that the Login Details are protected and kept securely. The Login Details
are personal and the User must not disclose his Login Details to anyone.
If the Login Details has been exposed to third parties, whether intentional,
negligent or accidental, Betrealm Casino is not responsible for any abuse
or misuse of an account by third parties.

3.6Betrealm Casino is not responsible of the confidentiality of Login Details
but it is sole responsibility of the User. Any actions implemented using the
Login Details of the User will be considered as being implemented by the User
and any liability arising from such use shall be strictly of the User.
The Account is individual and the User has complete responsibility for
Account obligations and also entitled to all profits and benefits. If Third
Parties are aware of Login Details it is the sole responsibility of the User
to inform Betrealm Casino and it is sole responsibility of the User to change
such Login Details.

3.7Each person including the User shall only register to Betrealm Casino
with one Account. If we notice that same person has or attempts to open more
than one Account, all the Users Accounts may be blocked or possibly closed
permanently.

3.8Only one Account for each household is allowed. If two or more users share
the same household, Betrealm Casino must be informed, by the Users residing
in the aforementioned household. Also Transfer or sale of funds from one User
to another or from one Account to another is prohibited.

3.9Betrealm Casino reserves the right to close down existing Accounts without
explanation. In this case, if there is no proof of fraudulent behaviour, the full
balance will be paid out to the User. Betrealm Casino also reserves the right
to report to the appropriate authorities, if any User is involved in any form of
suspected fraudulent behaviour.

3.10It is the choice of the User, upon registration, to choose the currency of his
Account. Payments received in a different currency from that chosen by the User
will be converted by Betrealm Casino into the currency of the account at the prevailing
exchange rate. The user accepts that any exchange fees as a result of such conversion
will be incurred by the User.

3.11The User can make deposits to Betrealm Casino by using following currencies:
EUR, or in any other currency as may be specified by Betrealm Casino.

3.12The currency of the Account may be changed by the User to any of the currency
as specified by Betrealm Casino but only when Account balance is less than one
(1) unit in currency. The User also accepts that any exchange fees as a result of
such conversion will be incurred by the User.

3.13If the User does not log on to his account for a consecutive period exceeding
12 months, Betrealm Casino deems that the User account is ”Inactive”. Once the
account is deemed to be inactive, the User agree to pay Betrealm Casino a monthly
administrative fee of EUR 5 - or the current balance of the account if less – as
long as a balance remains positive. Therefore Betrealm Casino is authorized to
debit this fee from the Users Betrealm Casino Account in the beginning of the
next month following the day on which the Users Betrealm Casino account is deemed
inactive. This fee will be collected until the Account is re-activated or until the
account balance is zero. The Account admin fee is charged as permanently inactive
Betrealm Casino customer accounts require considerable organizational efforts.

3.14In order to place bets or participate in Games offered by the Website,
the User has to have Available Balance in his account. Betrealm Casino does
not grant any credit whatsoever for the use of its website or of any
of the Games. If the Available Balance is less than the minimum required
amount to place the bet, the bet placed will be invalid.

3.15Betrealm Casino offers various of different payment methods. All information
required to deposit funds into the Account can be found from the deposit page
of the Website. The User may choose a deposit method depending on his country of
origin and if the method is valid in his country of origin. The following descriptor will appear
on your credit card or bank statement: ALW*Betrealm44563786376. Betrealm Casino
reserves the right to take action to verify the identity of the User when effecting
deposits into the Account.

3.16Depending on the deposit method selected by the User, deposits may incur
third party charges. It is the Users sole responsibility to take care that he is
aware of these possible third party fees that banks and financial institutions
may independently charge the User for deposits made into the Account.

3.17When using a credit or debit card for depositing funds, Betrealm Casino accepts
such deposits only after an approval and authorisation code is received from the
bank or financial institution providing such financial instruments. If Betrealm Casino
does not receive such approval and authorisation code the account will not be credited
with these funds.

3.18The User may withdraw funds from his Account by issuing Betrealm Casino with a
valid notice of withdrawal made via the Betrealm Casino website. All withdrawal
requests received by email, phone, or any method other than through the withdrawal
page on the Website shall not be accepted. The amount of funds that may be withdrawn
may not exceed the Available Balance on the Account.

3.19Whenever possible Betrealm Casino will effect withdrawals using the same method and
account chosen by the User to make deposits however Betrealm Casino reserves the right
to change the withdrawal method by its sole discretion. Withdrawals may incur charges
by third party banks or financial institutions depending on the deposit and withdrawal
method selected by the User. In reference to clause 2.12 it is the Users sole responsibility
to take care that he is aware of these possible third party fees.

3.20Prior to effecting a withdrawal, Betrealm Casino may request the User to provide
copies of legal photo identifications such as copies of passports, national identity
cards or any other form of identification Betrealm Casino shall deem valid at its
own discretion. If the User has deposited funds using a credit card or if the
withdrawal method shall be to a credit card, Betrealm Casino may request for
copies of the front and back of the credit card in question, when for the
User's own protection from the front of the card all numbers except last 4 digits
shall be covered and from the back of the card CVV/CVV2 number shall be covered.

3.21If the Betrealm Casino account is mistakenly credited with credit, winnings or
other funds, the User is obligated to inform Betrealm Casino immediately using
email, phone or fax. The amount mistakenly credited will remain property of
Betrealm Casino without exception and the User shall transfer the amount
in question from the Account back to Betrealm Casino instantly. If the User
withdraws any such funds mistakenly credited, the User shall be a certain
and liquidated debtor towards Betrealm Casino for the amount withdrawn which
debt shall be immediately due. If the User place any bets on Games using
such mistakenly credited amounts, winnings or funds these bets shall
be invalid.

3.22Betrealm Casino will carry out additional verification procedures for any
payout exceeding the equivalent of two thousand Euros (EUR 2,000). These
action shall be carried out within reasonable timeframe to avoid any inconvenience.
Betrealm Casino may carry such verification procedures in case of lower payouts.
To avoid any doubt, Betrealm Casino may delay the crediting of any such payment
to the user account until such verification measures are carried out.

3.23The Account may be closed at any time by the User. All available balance
in the Account will be returned to the User and repayment method for these
funds will be Betrealm Casino's sole discretion. Betrealm Casino shall deduct
payment charges for such withdrawals. If a user is found to systematically
use any parts of the systems in a way for which it is not intended to
be used in order to gain money the account will be immediately adjusted
to remove money gained from such activity and the Account may be permanently
closed.

3.24Betrealm Casino reserves the right to close an Account and to refund
the User the Available Balance, excluding relevant withdrawal charges incurred,
at Betrealm Casino's absolute discretion and without giving prior notice
or any obligation to state a reason.

3.25Betrealm Casino may close an Account if the User has not logon with
hes Login Details for a consecutive period exceeding 12 months. After a
notification has been sent to the registered e-mail address of the User,
whole balance may be removed from the Account. If the User does not carry
out the transaction for 30 months, Betrealm Casino shall remit the balance
to the User. If the User cannot be sufficiently located, Available Balance
shall be transferred to the Gaming Authority.

3.26Bonuses awarded by Betrealm Casino can only be received once per person
and/or account, household, email address, IP address, credit card number and
environments where computers are shared (university, library, workplace, etc.).
Betrealm Casino reserves the right to confiscate any existing funds and
close an Account if evidence of abuse or/and fraud is found. If bonuses
awarded by Betrealm Casino to the User have not been used within 2 months,
such bonuses will be withhold and removed.

3.27Each bonus awarded by Betrealm Casino need to be wagered 20 times,
unless mentioned otherwise in the promotion sent by Betrealm Casino,
before the User is entitled to make a withdrawal request. If the wagering
requirements are not met by the User, Betrealm Casino reserves the right
to decline withdrawal request. Without exception bets in LIVE games,
Roulette or BlackJack does not count as wagered bets.

3.28Withdrawals: The withdrawals cannot be successive, the
player will have to wait until the first withdrawal to pay in full,
in order to carry out a second withdrawal

3.29The player creating a duplicate account at Betrealm Casino
, all his account will be immediately suspended, and winnings will be forfeited.

3.40A non-VIP player making a deposit of 25 € / $ / GBP or 50 € / GBP / $ will not be able to withdraw more than 10X his initial deposit.
The player who does not complete the bonus conditions will not be able to make a withdrawal.
A player who has received a cashback may withdraw a maximum of 10X cashback
The player who has received a cash of 10 € will be able to withdraw up to 10X the sum of the cash

4. Privacy, Breaches and Actions

4.1The User hereby acknowledges and consents that Betrealm Casino may
process his personal data for the purposes of allowing the User to access
and use the Website and in order to allow the User to participate in Games and
to provide ancillary services to the User. Betrealm Casino hereby acknowledge
that it will only use the personal data of the User to allow the User
to participate in the Games and to carry out operations relevant to
the participation in the Games by the User. The personal data of the
User shall also be used for the purposes of carrying out verification
procedures in relation to the participation in the Games by the User.

4.2Betrealm Casino reserves the right to share personal information to
our marketing partners (network provider, bank payment solutions, subsidiaries etc).
Betrealm Casino marketing partners are also bound by this privacy policy.
The User has the right to access personal data held by Betrealm Casino about him.

4.3The User must promptly inform Betrealm Casino of any changes in any
of the information given by the User, and is sole responsible to amend
the information himself.

4.5The User herby consents Betrealm Casino and/or its possible service
providers to transfer personal data from one country to another in order
to provide the user with and efficient service.

4.6In order to make the visit to the Website by the User more user-friendly
gaming environment, to keep track of visits to the Website and to improve
the service, therefore Betrealm Casino collects a small piece of information
sent from the browser, called cookie. The User may if he desires turn
off the collection of cookies as further provided in the relevant browser
instructions. The user acknowledges that turning off cookies may restrict
his use of the Website.

4.7The User hereby agrees that Betrealm Casino keeps him informed from time
to time about changes on the Website, promotions and new services. The User
may opt out from this service by contacting Betrealm Casino Customer Service.

4.8Betrealm Casino complies with the Anti-Money Laundering Act. If the
User has suspicious transactions, Betrealm Casino shall report to the
relevant competent authorities in Malta. If the User becomes aware of any
suspicious activity relating to any of the Games of the Website, the User
must report this to Betrealm Casino immediately.

4.9Betrealm Casino may suspend, block or close an Account and withhold funds
if requested to do so in accordance with prevailing legislation in Curaçao regulating the Prevention of
Money Laundering and Terrorist Financing.

4.10If the User breaches any provision of these Terms and Conditions or,
Betrealm Casino has a reasonable ground to suspect that the User has breached
them, Betrealm Casino reserves the right not to open, to suspend or to close the
Account, withhold payment of winnings and apply such debit on the Account to the
amount of any damages due by the User to Betrealm Casino.

4.11If Betrealm Casino suspects that the User is engaged in illegal or
fraudulent activities when using the Website; or in breach of these
Terms and Conditions; or that the User is having problems with creditors
or anything else which is otherwise detrimental to its business, Betrealm Casino
may freeze or terminate the User’s account or cancel any stakes at
our absolute discretion.

4.12The User is hereby acknowledging that Betrealm Casino shall be the final
decision-maker of whether the User has violated Betrealm Casino’s rules and
Terms and Conditions. This may result in suspension or permanent barring of the
User from participating and using any of the services offered by the Website
and Betrealm Casino.

4.13If any provision of these Terms and Conditions is held to be illegal or
unenforceable, such provision shall be severed from these Terms and Conditions and
all other provisions shall remain in force unaffected by such severance.

4.14Betrealm Casino website and all content is copyrighted.
betrealm.com is the
uniform resource locator of Betrealm Casino and no unauthorised use may
be made of this URL on another website or digital platform without our prior
written consent. Any unauthorised use or reproduction may be prosecuted.

4.15You shall not be involved in any fraudulent, collusive,
fixing or other unlawful activity in relation to Your or third parties participation
in any of the Games and shall not use any software-assisted methods or techniques or
hardware devices for Your participation in any of the Games. The online casino hereby
reserves the right to invalidate or close Your Member Account or invalidate
Your participation in a Game in the event of such behaviour.

4.16The computer software that we make available to You is owned
by the Online casino or other third Parties and protected by copyright and other
intellectual property laws. You may only use the software for Your own personal,
recreational uses in accordance with all rules, T&Cs hereby established and in accordance
with all applicable laws, rules and regulations.
All professional including team playing is against all rules.

4.17Online Casino reserves the right to cancel your account for
any reason whatsoever at any time without notifying you. Any balance in your account
at the time of such a cancellation will be credited to your credit/debit card or financial account.

4.18We also reserve the right, at our sole discretion, cancel or suspend
your account (notwithstanding any other provision contained in the Terms and Conditions)
where we have reason to believe that your account may have been used for any of the following activities:

I. If you have more than one active account at Online Casino

II. If the name registered on your Online Casino account does not match the name on
the financial/bank account and/or the credit/debit card(s) used to make
deposits on the said Online Casino account

III. If you provide incorrect or misleading information while registering a Online Casino account

IV. If you are not of legal age to gamble

V. If you have allowed or permitted (intentionally or unintentionally)
someone else to Participate using your Online Casino account

VI. If you have played in tandem with other Customer(s) as part of a club,
group, team etc., or placed bets or wagers in a coordinated manner with
other Customer(s) involving the same (or materially the same)
selections or tactics; in this instance we further reserve the right,
at our sole discretion, to restrict the total maximum pay out for the combined
total of any such bets, to the equivalent of the Maximum Payout Limits permitted
for a single Customer (as outlined in the Online Casino Rules).
Online Casino is for sole use on an individual basis and for personal entertainment only

VII. If Online Casino has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account

VIII. If you are found colluding, cheating, money laundering or undertaking any kind of fraudulent activity

IX. If it is determined by Online Casino that you have employed or made use
of a system (including machines, computers, software or other automated systems
such as bots etc) designed specifically to defeat the gaming system

4.19If we have reasonable grounds to believe that You have participated
in any of the activities set out in clause 4.18 above then (in addition to any suspension
or termination of Your account enacted), we reserve the right to withhold all or part of the
balance and/or recover from Your account deposits, pay outs, bonuses, winnings that are attributable
to any of the practices contemplated. In such circumstances, Your details will be passed to the
applicable Authority, Regulatory Body or any other external third parties. The rights set out
here are without prejudice to any other rights that we may have against You under these
Terms and Conditions or otherwise.

5. Entire Agreement & Severability

5.1This Agreement constitutes the entire agreement between the User and Betrealm Casino
with respect to this Website and save in the case of fraud it supersedes all prior or
contemporaneous communications and proposals, whether electronic, oral or written,
between the User and Betrealm Casino with respect to this Website.

5.2A printed version of this agreement and of any notice given in electronic
form shall be admissible in judicial or administrative proceedings based
upon or relating to this agreement to the same extent and subject to
the same conditions as other business documents and records originally
generated and maintained in printed form.

5.3These Terms and Conditions are governed by the Laws of Curaçao and the parties
submit to the jurisdiction of the courts of Curaçao and/or the Arbitration Insititue of the Netherlands Antilles and Aruba (AINAA),
in accordance with the rules of arbitration of said Institute.

The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376.

6. General Conditions of Use E-voucher applying to Epro solution (v2.2)

6.1E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and Ewallet.

6.2E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.

6.3E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".

6.4An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE

6.5If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet

Responsible Gaming

One bet too many?

Although gaming can be an entertaining and profitable pastime, you
can’t be a winner every time. Losing is a part of the game and you need
to understand that, as well as be prepared for it to happen from time
to time. Because of this, you should always play responsibly and not
risk money that you cannot afford to lose. If you play responsibly,
you won’t have to worry about getting addicted and by consequence losing
perspective of time and money. We at Betrealm Casino aim to ensure
your gaming experiences stay as positive as possible – even when
you’re not so lucky. Therefore, we work hard to help you maintain
control of your own gaming.

We help you set the limits!

You should always be in control, part of that means setting your
own gaming limits , budgets, and boundaries. We can deliver the tools
necessary to prevent unhealthy gaming behavior, allow you to stay
in control and play responsibly.

Need to cool off?

Sometimes the heat can get the best of us. We can offer you a variety
of cool off options, ranging from 24 hours to 6 months of self-exclusion.
If you feel you need a longer period than that or even permanent
exclusion – please contact Customer service.

Worried about the kids?

Worried about the younger generation having access to this site? If you
as an adult share your computer with people who are not yet of age, always
take the necessary precautions to protect your usernames, passwords and banking
details from being used by anyone but yourself. There’s actually software
that can do this for you, two examples being NetNanny and Cyber Patrol.
Further questions? Contact us

18+

It is illegal for anyone under the age of 18 to open an account and/or
gamble with Betrealm Casino. The Company reserves the right to request
proof of age from any customer and may suspend an account until adequate
verification is received.

Worried about your friends?

If you’re worried that a close friend or family member has a problem with
gambling, you should contact our support department. They have a lot of
experience in dealing with these issues and can help both you and the
person you’re worried about on the right track.

Independent organisations

Here you will find contact information to organisations that can help
gamblers, people with a gambling problem, and their family and friends.

Privacy Policy

Privacy Policy

1.By providing your Personal Information and registering
with us or logging on with us when you enter our website, you explicitly
consent to processing and disclosing your Personal Information for the
purposes, and otherwise in the manner, set out on this page, or as otherwise
provided in accordance with the Terms and Conditions.

2.Personal information is any information about you that
identifies you or by which your identity can be reasonably determined.

3.Betrealm Casino only collects personal information that
is necessary for one or more of our functions or activities. The type of
personal information, which is collected from our clients includes name,
address, birth date, details of gaming transactions and account transfers
and any other information clients wish to provide.
Where possible, we will give you the opportunity to decline in providing
any personal information we request, but in some cases, your use of this
website may be restricted if you do not provide the requested
information.

4.Personal Information may be submitted to our website. You
will be asked to provide your Personal Information in this area for the
purpose of registering with and opening an account with us.

5.Betrealm Casino will process your Personal Information
to administer your account, maintain our accounts and records, monitor
website usage levels and the quality of the service we provide and to inform
you, from time to time, about products and services that we consider may
interest you. We will also retain such information and may analyse it if
asked to do so in order to investigate any actual or suspected criminal
activity or, in respect of any event featured on our website, any threat
to the integrity of that event and/or breaches of the rules of that event
as laid down by the relevant governing bodies.

6.Betrealm Casino reserves the right to share personal
information to our exclusive marketing partner that is also bound by this
privacy policy.

7.Betrealm Casino may also disclose your personal information
in certain circumstances. Sometimes we are required or authorised by the law
to disclose your personal information. For example discloses personal data
when ordered to do so by order of the Governing Authorities and/or under
provision in the Governing Law. Furthermore, Betrealm Casino reserves
the right to disclose personal data to relevant recipients when has reasonable
grounds to suspect irregularities that involve a Account.

8.We may also disclose your personal information where you
have consented to us doing so. Your consent to the disclosure of your personal
information may be given explicitly such as in writing or verbally or may
be implied from your conduct such as when you discuss details of the relationship
you have with us publicly with the media.

9.Additionally, your Personal Information may be disclosed
to any regulatory body in connection with policing the integrity or enforcing
the rules of a sport or game and/or prevention and detection of crime and
with whom has agreements from time to time for the sharing of such data and
where considers that there are reasonable grounds to suspect that you may be
involved in a breach of such rules or the law, have knowledge of a breach of
such rules or the law or otherwise pose a threat to the integrity of the
relevant game. Those bodies may then use your Personal Information to investigate
and act on any such breaches in accordance with their procedures.

10.Your Personal Information can be accessed only by employees
with relevant training, who have the right to process the data only in the extent
required for performance of the employee's duties.
Betrealm Casino shall protect your Personal Information, applying strict security
and confidentiality rules and has adopted physical and technical security measures
for the protection of Personal Information.

The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376.

Refund Policy

Refund Policy

1.No refund can be completed once the alleged deposit
(including the bonus) has been played using the Services.

2.A refund request will only be considered if it is requested
within the first twenty-four (24) hours of the alleged transaction, or within
thirty (30) days if a Player alleges that another individual (or a minor) has
accessed his/her Player Account.

3.We reserve the right to withhold any refund or reverse
transaction until the identity of the Player Account User is adequately
established to our satisfaction, in order to ensure that any payment made
to Us will be honored after a refund has been made. You agree to provide,
in case We demand, a notarized identification, or any other certified
identification in accordance with the applicable laws of Your jurisdiction.
If such notarized or certified identification is not provided within five
(5) days of our request, then such refund or reverse transaction shall not
be effected, Your Player Account shall be closed and You shall forfeit all
funds in Your Player Account, such decision shall be final, binding and not
subject to appeal.

4.Player should play using a fair method on all games and
should not in any way affect outcome of that game. This includes using computer
aids, mathematical equations, betting systems etc.

Withdraw Policy

Withdraw your winnings directly to your bank account. It usually takes a maximum
of one working day (24h) for our Payments Department to process your withdrawal
and confirm it. After processing it will take 2-5 working days for the money to
arrive to your bank account. The minimum withdrawal amount is
€50.00.
There may be additional document inquires in large amount withdraws

Bonus Policy

In order to make a bonus withdrawable, the initial deposit plus bonus must be
played through the number of times specified in the bonus offer/promotion terms
& conditions. Players from Poland, Kazakhstan and Russia must play through the
deposit plus bonus 200 times before the welcome bonus becomes withdrawable.

Not all games contribute the same percentage to a player’s wagering requirement unless otherwise stated:

Slot Machine games contribute 100%

Lottery Games (scratch cards) contribute 100%

Table Games, Virtual Sports, Live Dealer and Live Games do not contribute to bonus wagering

Wherein any term of the offer or promotion is breached or there is any evidence of
a series of bets placed by a player or a group of players, which due to a deposit
bonus, enhanced payments, free bets or any other promotional offer results in
guaranteed player profits irrespective of the outcome (whether individually or
as part of a group) the Casino reserves the right to reclaim the bonus of such
offers. It is in its absolute discretion to settle the bets/stake, void the free
games or void any bet funded by the deposit bonus.

No minimal risk wagering is allowed to contribute towards any part of any promotion,
including bonus wagering requirements or the accumulation of any points. Players
deemed to be purposefully using minimal risk wagering tactics to redeem their bonus
of cash prizes, incur the risk of having their bonus, cash prizes and any subsequent
winnings removed. By minimal risk wagering we mean that any wager placed with the
obvious intent of achieving high bet volume with minimal expectancy will be deemed
abusive towards the bonus offer. Example: simultaneous wager on both black and red
in roulette, or covering of the vast majority of the table.

Players staking 10% or over the value of their real money deposit in a single bet
prior to wagering the deposit 5 times or over, with the intention of drastically
increasing their bankroll will be flagged as high-risk players and shall be monitored.
Example: a player depositing €100, then immediately proceeds to wager over €20 per
hand will be deemed high-risk user. High-risk players will not automatically be deemed
advantage users, but will fall under a higher level of security and their gameplay
will be monitored for changes in bet value.

A player who wagers high value hands with the sole purpose of rapidly increasing bonus
bankroll, then proceeds to drastically decrease their bet values (less than half) without
having reasonably decreased his/her bankroll, will be considered to employing unnatural
betting patterns for the purpose of gaining advantage. Such cases may require the Casino
to immediately disqualify the bonus and any winnings therefrom derived. Each case will
be investigated and acted upon accordingly. This type of game-play is thus strongly discouraged.

Any player found to be employing a strategy by which the player places high value bets
while playing on any game with specific bonus weight decreased to or less than 30%
(any table game, card game, video poker etc.) and then proceeds to place bets of a
value less than their current average bet while changing game type to higher weighted
games (slots, scratch cards etc.) such player will be immediately disqualified from
the bonus and face enforcement where the player’s account may be closed. In such regard
no discussions will be to be entered into.

If the Casino becomes aware of any player who, in the course of participating in any
promotion or offer, has acted in breach of any of the above conditions, or any other
Term and Condition within this contract, then the Casino may opt to any one or more
of the following:

Forfeit the full bonus balance in the account

Invalidate the transactions or game play which was in the contravention of this term

Withhold the player’s winnings from such transactions or game play

Retain any real monies wagered and lost while playing towards the bonus

Close the player’s account

The Casino carries out random checks on players’ play behaviour and carries out a full check on a withdrawal request.

The Casino reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.

The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376.

Betrealm Casino

betrealm.com is a gaming site that offers an entertaining gaming experience. This site has been created by a team of professionals who are highly experienced in the field of online gaming, as well as in the international market. Our staff, coming from both the local and international scene, are trained specifically to be there just for you, whenever you need!

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Betrealm Casino is owned and operated by PlayPearls Ltd, 22/11, Vincenti Buildings, Strait Street, Valletta VLT 1432, Malta, under licence from Platypus B.V., registered in the Commercial Register of Curaçao with number 136428, regulated by the Governor of Curaçao and duly licensed through a sublicence granted on 11 August 2015 by Curaçao Interactive Licensing (CIL) N.V."