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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

Excellent facility with all the luxuries. Beautiful lobby and large luxurious rooms. Close proximity to dubai mall but inside the hotel completely isolated from the noise and crowd. Next to the souk. Amazing burj views from the pool area.More

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Thank Imran K

Response from David S, General Manager at Palace DowntownResponded 2 weeks ago

Dear Imran K,
Wow - what a rewarding review! Thank you so much for sharing your feedback with us here on TripAdvisor! I was truly pleased to hear that you have had such an amazing stay with us while appreciating our location, views, facilities and...More

We thought this hotel would be perfect for our four day stay. The hotel is beautiful and located decently near the Dubai Mall. The rooms were nice except for the moldy smell that left us congested during our entire stay. The worst part about what...More

1 Thank zakindy

Response from David S, General Manager at Palace DowntownResponded 2 weeks ago

Dear Zakindy,
I would like to start my message by sincerely apologising for the challenges you have faced during your recent stay with us and thank you for taking the time to share your feedback... It was with great distress that I have gone your...More

We spent ten days in paradise at the Palace Downtown amid lovely, tasteful Arabic ambiance and friendly, helpful staff. Conveniently located among the most popular attractions of Dubai, this hotel offers a wide array of amenities. Most exceptional was the wonderful, professional service with a...More

2 Thank Star2K220

Response from David S, General Manager at Palace DowntownResponded 3 weeks ago

Dear Star2K220
Thank you so much for your kind review and recognition of the Team! I was really pleased to read that you have had such an outstanding experience while appreciating our Arabesque atmosphere, location, surrounding attractions as well as our amenities. I have congratulated...More

This hotel is located in the heart of Dubai Downtown. I have visited this hotel back in year 2010 and again recently and have to say that the standard continues to be very high. The hotel does not have high rise floors which gives it...More

1 Thank Bo-Alanood

Response from David S, General Manager at Palace DowntownResponded 3 weeks ago

Dear Bo-Alanood,
Thank you or sharing your experience with our fellow TripAdvisor Readers! I am really pleased that you have not only enjoy our spacious rooms, and we are indeed very fortunate with our convenient location, surrounded by so many of Dubai's main attractions. Furthermore,...More

We LOVED it! Ryan (our waiter) was exceptional. He showed a high level of hospitality, professionalism and warmth. Very good food, wide variety, good cuisine. The ambiance was very nice oriental, with great lighting for a comfortable night.More

1 Thank Lujaine R

Response from David S, General Manager at Palace DowntownResponded 4 weeks ago

Dear Lujaine R,
Thank you for taking the time to share your rewarding review and recognition towards Ryan! We always strive to provide our guest with that exceptional experience and to make them feel at home... therefore I am so happy to read comments like...More

You can’t fail to miss Dubai’s iconic Burj Khalifa,the world’s tallest building. It towers over the cityand resides in the prestigious Downtown development.Once an old army base, Downtown is now the jewel inDubai’s crown, a beautiful residential and leisurearea housing not only the world’s tallest building,but the world’s largest fountains and mall. Widemarble sidewalks are perfect for strolling, with

...More

restaurants, art galleries and children’s play areas.Specially commissioned sculptures line the roads andDowntown is often used as a canvas for modern artdisplays and community events such as Classic CarShows and National Day parades. In the cooler months,cross one of the many bridges to the Burj Khalifa parkand enjoy a picnic alongside residents and visitors,or enjoy a lunch or dinner watch the dancingfountains. Because of its mixed use, Downtown is afantastic place to mix with Dubai residents and localsand watch real life unfold in a cosmopolitanenvironment.

During ramadan you will be enjoying and having different experience
The most important for you is to check the timing of the place you want to visit as during ramadan every place get there timing different other then this... More

During ramadan you will be enjoying and having different experience
The most important for you is to check the timing of the place you want to visit as during ramadan every place get there timing different other then this all is fine.
Hope you will have a great time ..enjoy

Dear Gillian R,
Greetings and thank you for your inquiry.
Please be advised that all guests above 21 years of age are welcome to Fai, our vibrant cocktail lounge open daily from 5pm to 2am. Additionally we have 5... More

Dear Gillian R,
Greetings and thank you for your inquiry.
Please be advised that all guests above 21 years of age are welcome to Fai, our vibrant cocktail lounge open daily from 5pm to 2am. Additionally we have 5 different dining outlets where we serve alcohol and your children can join you.
Trust the above resolves your queries. Should you have any further questions, please do not hesitate to contact us at +971 4428 7888. We look forward to the opportunity to welcoming you here at Palace Downtown!
Kind regards,
David Simon
General Manager