TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

2.05Rooms

3.05Service

1.05SleepQuality

4.05Value

2.05

“Not Impressed”

Dec 26, 2013Darwin K, Burleson

The location was great the shuttle from the airport was quick and the staff at the front desk were great. However it is an older hotel and it is showing it's age which isn't that big of a deal but over the week i stayed there (along with three other guys in the group that experienced the same problems) here are the problems i experienced...the breakfast buffet ran out of food during the morning especially during heavier traffic (had to go to Denny's twice), not one day did i have a mat for the bathroom (had to use a towel outside the shower), cleaning crew failed to leave soap/shampoo on occasion (had to go down to front desk to get it), the room i was in was right next to the dumpsters so sleeping late wasn't an option, i wasn't impressed with the lay out of the hotel (if you stay in room 123 and you need to be in the lobby at 7:00 leave at 6:30 and take a compass), and don't plan on watching TV to pass time as the programming is very limited.

Read management response to this review.

Management response from HospitalityMgr, Manager

I am very sorry that your stay was not what you expected. The Hotel is an older one but we are embarking on renovations begining in January and this will give us the lift that we need. Your rooms service should have been able to provide you with all amenities, please accept my apologies again for this.
With a buffet, we strive to keep it re-filled at all times, sorry you experienced otherwise.
Again, thank you for your comments.
« hide