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UID:1360371
DTEND;TZID=America/Los_Angeles:20140805T120000
SUMMARY:Customer Service Excellence
DTSTART;TZID=America/Los_Angeles:20140805T090000
DTSTAMP;TZID=America/Los_Angeles:20140805T120000
LOCATION:SCORE/SBA San Diego
DESCRIPTION: FREEWORKSHOP Allthebusinesssavvyintheworldwon'tmakeyousuccessful-Yourcustomersdothat!Withoutcustomers,thereisnobusiness.Inthisworkshopyouwilllearnhowtomakegreatimpressionsinanysituationsocustomerskeepcomingback.Inaddition,wewillfocusonbuildingexistingcustomerrelationshipstobringmorebusiness.Youwillwalkawaywithnewskillsandplanstosucceedinwowingyourcustomers.Topicsinclude:.Whatdoyourcustomersreallywant?.Howdoyoufindthatout?.Perceptionsofbadserviceandhowtofixit.Workingwithdifficult,angryorfrustratedcustomers.Makinggreatimpressionsinperson,onthetelephoneandviaemail.Proven,reliablecustomersmethodsthatwork.Trainingemployeesto"walkthetalk"incustomerservice https://www.sba.gov/tools/content/customer-service-excellence
X-ALT-DESC;FMTTYPE=text/html: FREE WORKSHOP All the business savvy in the world won't make you successful - Your customers do that! Without customers, there is no business. In this workshop you will learn how to make great impressions in any situation so customers keep coming back. In addition, we will focus on building existing customer relationships to bring more business. You will walk away with new skills and plans to succeed in wowing your customers.Topics include:. What do your customers really want?. How do you find that out?. Perceptions of bad service and how to fix it. Working with difficult, angry or frustrated customers. Making great impressions in person, on the telephone and via email. Proven, reliable customers methods that work. Training employees to "walk the talk" in customer service https://www.sba.gov/tools/content/customer-service-excellence
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