Note: This is a seattlepi.com reader blog. It is not written or edited by the P-I. The authors are solely responsible for content. E-mail us at newmedia@seattlepi.com if you consider a post inappropriate..

City Light Recognized for Linking Performance Indicators to Customer Service

Seattle City Light was honored by Business Finance magazine with a 2008 Vision Award as the best mid-sized organization for developing and implementing integrated business performance management processes.

The utility won the award for its use of business performance management tools to channel employee production efforts on projects that produce the highest value for customers.

City Light is developing a system of interrelated performance metrics and alerts for every level of its organization. Those performance metrics are tied to customer service levels so managers will have daily access to data that helps them pinpoint areas of success, areas of risk and bottlenecks in bringing new customers on board.

The Vision Awards honor organizations that have successfully developed and implemented integrated business performance management processes to include strategic planning, business planning and budgeting, performance measurement and business financial reporting.

Note: This is a seattlepi.com reader blog. It is not written or edited by the P-I. The authors are solely responsible for content. E-mail us at newmedia@seattlepi.com if you consider a post inappropriate..