Contact Us

You can email us 24 hours a day and we will respond as quickly as possible. Weekend emails will normally be dealt with on Monday. +44 (0)203 435 7983

Monday to Thursday: 09:00 to 17:30

Friday: 09:00 to 17:00

Saturday & Sunday: Closed

An answering service is available at all other times.

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We want you to love your Scandibørn products as much as we do, but we understand that sometimes a product does not quite fit the bill.

Exchanges

We know that our customers often like to exchange for a different product(s), this is why offer FREE exchanges.

If you would like to exchange your product(s) for another product(s) OR for store credit please contact us via our contact form and we will organise for a free shipping label to be emailed across to you for a drop off or collection.

We are happy to accept returns for exchange within 14 days of receipt, we know life gets busy so if it’s been a bit longer just contact us and we’ll do our best to help.

Refunds

We are happy to accept returns for refund within 14 days of receipt, providing we receive the returned item(s) unused and in their original packaging we can offer you a full refund.

Customers are responsible for all return shipping costs. All refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.

Other Information

Sale Items: We do not accept returns on items bought in sale periods (Black Friday, Boxing day / January sales etc) unless there is a manufacturers fault with the item. This does not affect your consumer rights.

Furniture: We can not accept returns on furniture items unless they are faulty. If there are any issues please contact us in writing at info@scandiborn.co.uk.

Special/Customised orders: These products are non-refundable unless there is a fault with the product.

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In most cases we will price match other retailers, but before requesting, please have a look at our criteria:

The product(s) must be the identical size/colour, make and model to the one we offer.

The product(s) must be in stock at the other retailer and delivery must be within the same timelines, UK stores only.

The price match will take into account delivery charges from the other retailer.

If you’d like to request a price match contact us via the contact form or email us on info@scandiborn.co.uk.

The Oeuf Nursery furniture range offers the very best in modern nursery design for parents looking for the perfect combination of style, quality and craftsmanship.

The Classic cot is designed to be transformed as your child grows and has an optional conversion kit to create a toddler bed. The toddler bed is suitable for a child up to 5 years of age. The mattress height can be adjusted to three positions.

The cot bed is made from solid Birch with the exception of bottom rail which are made from Baltic Birch plywood for additional strength and the metal legs. It is finished with non-toxic paint, free of VOC hazards.

We recommended purchasing the organic Natural Twist Mattress to fit, see spec for further details. Add cot sheets, swaddle bags and sleeping bags from our wide range of bedding.

Materials: It is made in Latvia, a nation with a strong woodworking heritage, from locally sourced wood. The finish is non-toxic and water-based, free of VOC health hazards. Made in a Forest Stewardship Certified facility, Oeuf follow responsible recycling and eco manufacturing practices. It arrives flat packed but is easy to assemble.

Mattress

Dimensions: L140cm x 70cmMaterials: Each cot bed mattress is handmade using the best natural ingredients, so you can rest easy knowing your baby is sleeping in a safe and healthy environment away from chemicals A firm side provides the right support for your baby from birth to 12 months, as recommended by industry experts. As they grow from baby to toddler simply Twist the mattress for a more supple, comfy and durable support that will last for years to come.