Maximize Call-Handling Consistency

Every day we get the opportunity to talk to dispatchers from across the country. We hear about their challenges and what resources they need to overcome these challenges. The #1 challenge we hear from supervisory staff is the lack of call-handling consistency.

When the phone rings in an emergency center, you never know what is on the other end. Your day can go from 0-60 in seconds, and you must adapt. You first need to ask questions to determine what is going on, what responders need to be sent, and the priority of the call. How do you ensure that each call is handled the same way?

We understand your challenge and can help. Total Response is a solution with protocols based on the scenario rather than the individual responder type. If your staff is using protocols based on responder type (fire dispatch, police dispatch, emergency medical dispatch) before they ask questions to determine what resources are needed, they can lose valuable time and each second can save a life. Additionally, critical information may not be relayed to responders – information that can protect them.

What about the calls that involve multiple disciplines?

For example: A caller reports a Motor Vehicle Accident where two drivers have gotten out of their vehicles and started arguing aggressively. A passenger in one vehicle has an obvious laceration to their forehead following the impact, and gasoline and oil are leaking onto the highway from both cars.

If you focus on the scenario, a Motor Vehicle Accident and ask integrated police, medical and fire questions from one single protocol database, you can quickly identify what is happening, what responder types need to be sent and the priority level of the call. Focusing on the scenario streamlines the collection of critical information in a timely manner and promotes a higher level of consistency.

The Motor Vehicle Accident Protocol

Our user-friendly approach better supports dispatchers and responders while guiding you to provide the highest level of service to your community. PowerPhone’s unique approach is unlike any other vendor in the industry.

Contact PowerPhone for more information on how we can help your agency.