To rehabilitate customers in arrears in the pre lock-up
categories and appropriately action allocated accounts via the various
collections mediums with the aim of regularising accounts in order to
minimize the forward roll into more serious delinquent categories.

To effectively work all NPL (lock-up) and Written off accounts
to contribute towards increasing the collection/recovery rate and
diligently update control registers, outsourced files and supply of
demographic information when required.

Responsibilities

Timeous and adequate actioning of all accounts in terms of the rehabilitation/recoveries strategy.

Ensure compliance with statutory, regulatory and supervisory
requirements, to protect the reputation of the Group and to avoid legal
action/sanction in respect of regulatory and operational compliance
matters.

To institute collection/recovery action on all NPL/written off accounts as and when required.

To assist in ensuring that present and future departmental
objectives are achieved by maximising the recovery on written off
accounts.

Timeously engaging with all stakeholders within the Group in order to maximise collections/recoveries of delinquent accounts

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