HP Pavilion dv1000 Notebook PC support

Using HP Support Assistant (Windows 8)

This document pertains to HP and Compaq notebook computers with Windows 8.

HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems.

This document describes how to use the HP Support Assistant software to learn more about your computer and keep it running smoothly.

NOTE: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

Warranty status messages from HP Support Assistant

HP Support Assistant displays warranty status messages as pop-ups near the Windows system tray. These messages include warranty coverage status, product name, product number, serial number and optional extensions to coverage. These messages help to avoid users of HP PCs from missing out on important benefits available during the warranty coverage period.

To postpone a current message, select Remind me in ten days, Remind me in 30 days, or Remind me closer to warranty expiration.

NOTE:These options will vary depending on your current warranty status.

To cancel the current message, select No thanks; close this message from the options at the bottom of the message. Then click Ok.

To disable all future warranty related pop-up messages, use the following steps:

Open the HP Support Assistant by clicking the icon on your taskbar, or by selecting the HP Support Assistant app on the Start screen.

From HP Support Assistant, click on Settings.

Uncheck the box for Display pop-ups for important warranty status messages.

Click Save.

Opening HP Support Assistant in Windows 8

To open HP Support Assistant, at the Start screen, type HP support assistant to open the Search charm. Select HP Support Assistant in the Search results.

Figure 1: HP Support Assistant

The first time you open HP Support Assistant, a welcome screen displays.

Figure 2: Welcome screen

Use this screen to set how HP Support Assistant handles updates, whether a taskbar icon or pop-ups are displayed, and to share anonymous usage data with HP. Remove the check next to Show this screen when I open HP Support Assistant to avoid seeing this window in the future.

The HP Support Assistant main page displays the following eight categories:

My computer

Updates and tune-ups

Internet and security

Contact technical support

Audio and video

Battery and performance

Storage, backup and recovery

Printers and accessories

Figure 3: HP Support Assistant

Changing the HP Support Assistant settings

You can change when HP Support Assistant installs updates, performs tune-ups, and check warranty status. To change the settings, click Settings at the top of the HP Support Assistant window.

Figure 4: Settings

You can change the following settings:

Options for installing updates:

Install all updates automatically. (Recommended)

Install only important updates automatically.

Check for updates, but let me choose whether to download and install them.

Never check for updates or messages. (Not recommended)

Schedule the day of the week and the time for HP Support Assistant to check for updates and messages.

Change the frequency of HP Support Assistant tune-ups. You can choose between every month, two months, three months, or never.

Set the tasks that HP Support Assistant performs during a tune-up, such as setting a restore point, emptying the recycle bin, clearing Internet Explorer's temporary Internet files, and clearing the computer's Temporary folder.

Check warranty status.

Choose whether HP Support Assistant notifies you with a taskbar icon and pop-up messages.

Turn on or off the welcome screen when you open HP Support Assistant.

My computer category in HP Support Assistant

Use the My computer category to view system information, user guides, warranty status, and installed software and drivers.

View information about your computer, such as product name, serial number, product number, and hard drive capacity. The System information tab also provides links to the Ease of Access Center and to the HP Support and troubleshooting page for your computer.

The Settings for updates and messages tab enables you to change update and message settings. You can choose how HP Support Assistant handles updates and schedule when it checks for updates and messages.

The Other settings tab enables you to change notification, usage, and welcome screen settings.

Figure 19: Other settings

Internet and security in HP Support Assistant

The Internet and security category provides Internet connection and security status, as well as access to the HP Network Check. The Internet and security button on the HP Support Assistant main page displays current Internet and security status.

The Internet tab displays information about the Internet connection, such as connection type, status, the network device, and installed Web browsers. You can also visit the HP Support Forums or use HP Network Check to check for network problems.