JOB DESCRIPTION

Restaurant Server (Part-Time) F&B - All Graduate Ann Arbor Hotel The Graduate Hotel Ann Arbor is one of the newest hotels to join the Graduate brand. Boasting 204 guest rooms as well as flexible meeting space this hotel is scheduled to open in 2016 after an extensive renovation. What is a Graduate Hotel? To be a Graduate, is to be part of a well- curated, well- crafted collection of hotels that reside in the most dynamic University towns across the country. Every site and property celebrates and commemorates the youthful optimism of school days and cultivates the spirit of each community in a bright new way. Every smart cultural nod in the place winks at the heritage and history of each unique town. Bask in the unexpected, where little moments of surprise and discovery will meet you down every corridor and around each corner. Our warm, friendly and whip smart staff can guide you in and around so that you feel like a local, at home again even if its your first time in town. So, expect the unimagined, but know that the luxury of a get away (or just getting down to business) are all part of the charm and soul that make staying here a smart choice. Sure, we could go on about our comfy beds and five- star touches and all, but rest assured our guests have never had a night quite like this before. In other words, weve done our homework. Were glad you came to work after school. Graduate Hotels--where smart never goes out of style! Find out today what a career with Pyramid Hotel Group at the Graduate Hotel Ann Arbor can mean for you! Major Functions: Responsible for prompt, courteous service to all guests eating in the restaurant, as well as the maintenance of the restaurant for breakfast, lunch, and dinner shifts. Essential Functions: Restaurant Server/Storytellers Responsibilities include, but are not limited to the following: Following the Graduate Pledge of Service Following the 20-10 rule by making eye contact with any guest within 20 feet and acknowledging them verbally and with a smile once they are within 10 feet Answer incoming telephone calls (External and Internal Guest calls) with the proper greeting Greets and seats guests in alternating sections of the restaurant as quickly as possible, presents them with menus, makes meal suggestions and appropriate wine selections and answers questions regarding meal preparation. Takes order and presents check to the cook. Records all sales using appropriate cash register, and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Balances all checks and completes closing paperwork at the end of the shift. Serves order as soon as ready in a professional and pleasant manner. Makes sure proper garnish is on plate before serving. Presents check to guest for payment. Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages. Responds in a proactive manner to any guest concerns to ensure satisfaction. Is knowledgeable of all menu items (food and beverage), including how they are prepared, and their status for the day. Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices clean as you go method, and sanitation standards. Reports all tips received on a daily basis and records them on a tip declaration sheet. Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents. Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours. Has a thorough knowledge of emergency and life safety procedures, and follows all key control and guest privacy procedures. Provides the highest quality of service to guests at all times and practices each item on the Pyramid Hotel Group pledge card. Wears proper uniform at all times in accordance with the standards of personal appearance guidelines in the Pyramid Hotel Group handbook. Performs all other duties deemed necessary by management.