PROFILE

Joy Mangano Comfort Pillow (cool on onside and warm on the other)

JK1408

01.15.15 1:37 PM

I bought Joy’s pillows (special last weekend) and they arrived this week. I was so excited but when I opened them up they have an awful smell … I have aired them out and they are so strong I can’t sleep on them and just today looked at the reviews and others had the same problem. I don’t feel that I should have to pay to return them when there is something wrong with the way they are made….has anyone had this problem and they got the smell to go away? If not, shouldn’t HSN take them back at their cost? Thanks!

@jk1408, you may experience a slight odor to the pillow when it arrives. This is inherent in memory foam material and is harmless and normal. The scent should dissipate after the pillow is exposed to open air, but if it does not, the air out the pillow in another room for a couple of days before placing it in a pillowcase or under sheets. If the smell still doesn’t seem to go away, please let me know and I’ll be happy to help set up a return for you.

BEAUTYBOY

01.15.15 3:00 PM

Thank you HSN KYLE—a pillow should always be the cleanest ,and fragrance free item one owns.

I thought this was strange reading the pillow had a bad smell. I wonder if it is a chemical dye cast smell or just a dirty smell- Sometines like in D/GILLMAN DENIM THE ODOE IS ALL DYE CAST.

BB

OHOHOH

01.15.15 4:10 PM

Out of curiosity, I made a purchase and my Pillow(s) just arrived. Yes, they Are heavy, but not too heavy. There is a faint smell when I sniff the pillows. I sense that the smell will soon dissipate. Joy always gets me with the colors and I have the lovely lavender. My initially impression is that it is a nice pillow. As Joy suggested, I won’t use pillowcases on them. I plan to keep them in the Family room, to prop under my head and back as I’m watching TV or using my laptop. I Like it.

m_e_l

01.15.15 4:57 PM

The odor will dissipate. I bought mine at an HSN outlet. There was bin after bin of them there. I checked multiple pillows trying to find the odor that so many people reported the last 2 times these were sold as a TS and could not find even one pillow that smelled. I cannot, however, tell you how long it takes for the smell to go away. I do like mine a lot.

Own5Pets

01.15.15 5:09 PM

spray some frebezz on them

TONYA

01.16.15 4:19 AM

This was my third order for these pillows. It took about a week for the smell to leave. My latest set arrived last night and are in exile until the odor is gone. 🙂

BEAUTYBOY

01.16.15 4:21 AM

Tonya…can you put them in large bags with fabric sheets—

is it a chemical odor or a dirty odor—–BB

shopgirl184

01.16.15 7:48 AM

Can you tell me has these pillows earned the Good Housekeeping Seal, as I didn’t see it on the page. Also is the polyurethane foam safe as I hear different things.

Thank you for your help.

OHOHOH

01.16.15 11:39 AM

I was Skeptical but I’m so happy that I made the purchase.

I Love this Pillow. I didn’t realize how much I needed it.

lynmom50

01.16.15 12:46 PM

No smell on mine..I did put pillow cases on and no smell. LOVE THESE PILLOWS

Rita2424

01.16.15 1:22 PM

I am waiting for mine to arrive ??

BlestGr8ly

01.16.15 4:30 PM

Received our pillows and I let them air out for a couple of days before putting pillow cases on them like the packaging stated. We have no smell. We love our pillows. As a matter of fact, the first night my husband used his I was up playing on the arcades on HSN and around one in the morning I went in to check on my husband because I didn’t hear him snoring. I turned on the light to be sure he was OK. He was laying on his pillow and sleeping peacefully. For the first time in I don’t know how long he did not snore. The next morning he told me he loved his pillow. (Believe me we have tried numerous pillows). I told him what I did, checking on him and all because I didn’t hear him snoring. Last night again, he didn’t snore. The pillows are worth more because my husband is loving his pillow and I can get a restful night sleep.

Anonymous

01.16.15 7:46 PM

I absolutely LOVE my pillows . I ordered two sets . One arrive Wednesday the other set is out for delivery today . These are great pillows . Mine smell like all NEW pillows with this type of construction . I think most know that there is return cost.

Anonymous

01.16.15 7:49 PM

I will be giving great feedback on these WHEN HSN LETS ME!!!!!! :womanfrustrated: One set delivered Wednesday and it says I cannot leave feedback yet!! GOODNESS I ordered Saturday (the day of TS ) WHEN did those that have the priviledge to give reviews order?????? Good review for the pillow will be posted. I often do not review purchases. This was a great purchase.

shopgirl184

01.17.15 6:58 AM

Just wanted to try and ask again as I haven’t gotten an answer_ I need pillows and looking for the best.

Can you tell me has these pillows earned the Good Housekeeping Seal, as I didn’t see it on the page.