Privacy Policy

Lashkaraa Inc Privacy Policy | Our Commitment to Your Privacy

At Lashkaraa, your privacy is very important to us. We strive to ensure that your experience with Lashkaraa is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect when you visit or make a purchase from www.lashkaraa.com (the “Site”), how it is used, how it is safeguarded, and how you can contact us if you have any questions or concerns.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, e-mail address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by:

DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lashkaraa.com.

- Only Items with the Eid Promise text are eligible for Eid Promise guarantee.

- In case of measurement clarifications, you must respond to our email within 24 hours in the case you have provided any incorrect measurements. If you delay responding to your email, you are delaying the processing of your order and Eid Promise may no longer be applicable on your order the longer you delay confirmation.

- Orders which are getting delayed due to product change requests or hold order requests, initiated by the customer, are not eligible for Eid Promise.

- If we are unable to ship your order due to delays on our end, we will provide you with a store credit of the order value.

Example:
You purchase a dress for $120 and we are unable to ship your order by Eid. We will still dispatch your order and also give you a $120 store credit with us to use on another order, essentially fulfilling your order for FREE!
If you choose for a refund option direct to your form of payment, we will refund the payment back to you and cancel your order - no items will be shipped.

- If the product being unavailable due to quality check issues or the product not being able to be stitched to your provided custom measurements, we will let you know within 72 hours of order placement and also request you to select an alternative Eid Promise product to assure you have an outfit for Eid. If you do not select any alternative product, we will refund and cancel your order.

- Lashkaraa is not liable for delayed package deliveries caused by holidays, bad weather conditions, customs delays in your country, political turbulence or any other unexpected delays experienced by the shipping carrier. We do not own the shipping companies and have no control over these unexpected delays.

To avail the Diwali Promise offer:

- You must place your order by October 14, 2018 at 11:59 PM PST.

- Only Items with the Diwali Promise text are eligible for Diwali Promise guarantee.

- In case of measurement clarifications, you must respond to our email within 24 hours in the case you have provided any incorrect measurements. If you delay in responding to our email, you are delaying the processing of your order and Diwali Promise will no longer be applicable on your order.

- Orders which are getting delayed due to product change requests or hold order requests, initiated by the customer, are not eligible for Diwali Promise.

- Orders which are delayed due to payment clearance (i.e: Paypal e-check payment) are not eligible for DIwali Promise.

- If we are unable to ship your order due to any unforeseen delays or circumstances, you will be made aware a minimum of 10 days prior to Diwali that your order may be delayed and we will offer you a $50 store credit to use on a future purchase as well.