Having worked in support for over 2 years, I can confirm that asking you to disable your mods is one of the first steps in any tech related troubleshooting. Eliminating false positives will provide the team with more accurate data, that they can provide to the dev team when filing a bug report.

Call me a skeptic, but I highly doubt that WG accused you of using illegal mods. They may have suggested trying to remove your (legal) mods to see if it helped with the problem. If they thought you had illegal mods, you would be banned.

If this is not the case, then please post the ticket details to prove it.

There are multiple people in our clan that are totally vanilla and couldn't get back into the Stronghold. Also, the day after they, WG, says there is a server problem and ow the Strongholds are locked. I think most are missing the point of WG not fessing up to an issue and trying to point the finger at the players. What's even more sad is all the people trying to dog me like they are backing WG up.

Having worked in support for over 2 years, I can confirm that asking you to disable your mods is one of the first steps in any tech related troubleshooting. Eliminating false positives will provide the team with more accurate data, that they can provide to the dev team when filing a bug report.

As said before there are clan mates that are totally vanilla and could not get back in.

Since he didn't post the actual reply, only what he believes they meant, we do not know what WG wrote to him.

I have never seen WG accuse a player of having illegal mods in this kind of situation, but they do very commonly suggest removing ALL mods and trying to play "vanilla" in order to rule out a mod conflict. There is nothing wrong with that.

Again, there are many players in the clan that are vanilla and could not get into the Stronghold after it crashing.

Again, there are many players in the clan that are vanilla and could not get into the Stronghold after it crashing.

You've posted 4 times about the same thing... but YOU are too dense to see the issue....

NOBODY is saying there wasn't an issue... What they're saying is WG doesn't simply accuse people of using illegal mods from the jump. Without PROOF (as in something tangible, not just the word of your clanmates, that you heard from Joe, but Joe is an upstanding dude, though you've never REALLY met Joe other than playing in a video game for a while…kind of proof) nobody will believe you due to the OUTLANDISH claim being made.

So.... Stop defending the issue and YOU get on point - can you offer proof that WG started their response with the accusation of illegal mods being used? That's a much different thing than asking you to remove ANY mods in order to see if the problem still arises - that's called COMMON SENSE to troubleshoot the issue.