WORKSHOP OVERVIEW:
The state of Oklahoma began the total quality journey in 1991 by receiving training and support from Xerox Corporation. With the creation of the Quality Oklahoma Initiative in 1992, the state began a serious effort of continually improving customer service by creating a government that “works better and costs less.” For almost a decade the Quality Oklahoma Initiative training consisted of two, two-day courses. Now those courses are being refined into this two-day course, another example of continuous improvement.

WORKSHOP OVERVIEW:
The word statistics derives from the Greek and Latin languages and literally translates to: state number. It is vital for all public managers to understand the basis of statistics, since so much of our work deals with translating situations into numbers. This workshop stresses concepts rather than mathematics. While some mathematics will be used, no tools, other than a basic calculator and pencil plus eighth grade math will be needed.

WHO SHOULD ATTEND:
All state employees.

OBJECTIVES:
Participants will:

Use appropriate tools to collect and display information.

Identify a technique to analyze and reduce a mass of data into a meaningful decision tool.

Use a variety of tools for generating ideas, prioritizing, summarizing, and evaluating results.

Work a comprehensive case study from the State of Sequoia utilizing all the tools and present their solutions to the class.

OUTLINE:

A. What Good Are Statistics?
B. Tools for Problem Solving and Process Improvement
C. Statistical Tools for Decision Making
D. Case Study

WORKSHOP OVERVIEW
This workshop is part two of the Risk Management Five Fundamental Functions series and was developed to enable agency supervisors to take an active role in reducing needless expense to their agencies by recognizing risk to prevent, and mitigate losses. Participants will become familiar with best practice methods of controlling risk at the agency level.

OBJECTIVES
Prepare Agency Supervisors for their role in the Risk Management Program by:
1. Reviewing methods of Risk Assessment
2. Demonstrating planning as a Mitigation tool
3. Providing prevention techniques and resources
4. Connecting State Risk Management and Agency activities after a loss