Product Description

If an essential component should fail – such as the control unit, CPU card, expansion cards, or voicemail – we’ll replace the part(s) and ship it for free to you, overnight!

We completely remove the hassles of dealing with repair centers, warranty exchanges, and waiting for your item to be fixed and returned to you.

With an Advance Replacement Plan

We ship you a brand new part for free.

The new part will arrive in 1 business day.

We pay the cost for you to ship us the faulty part.

Your company is back in business the very next day!

Frequently Asked Question

If the NEC SL2100 comes with a 5-Year Warranty, why do I need an Advance Replacement Plan?

While it's true that the SL2100 comes with a great warranty, if your system was to fail due to a faulty piece of equipment, you would be responsible for shipping the defective part to NEC's repair center,
where repairs generally take 5-6 weeks before it's ground shipped back to you. Meaning your phone system, and more importantly, your business, has been down for weeks. Our Advance Replacment gives you the
peace of mind, that your phone system will be back up and operating within 24 business hours.

How It Works

In the case that a critical component inside your SL2100 phone system should fail, and you've purchased a 5-Year Advance Replacement Plan, here's how we get you back up and running fast:

Call us to report a down phone system. Our technicians will determine if a replace part is needed

Purchase a replacement for the defective part (You'll be 100% refunded!)

We'll Overnight Ship your new part for freevia UPS Next Day Air

The phone installer onsite installs the new part to get the system (and your business) back up and running

We include a pre-paid UPS shipping label, so you can ship us the defective part for free

As soon as we receive the defective part, we'll issue you a 100% full refund

for the replacement

You end up paying $0.00 at the time of the replacement

Parts that are Covered

KSU Equipment

Main/Expansion Chassis

CPU Card

"Main" Expansion Card

"Expansion" Expansion Card

Voicemail

InMail SD Card Small

InMail SD Card Large

Expansion Cards

3-Port CO Daughter Card

CO Expansion Mounting Card

8-Port Digital Station Card

8-Port Analog Station Card

VoIP & T1 Cards

VoIP Daughter Card

T1/PRI Card

Plans do not cover any phones or parts outside a KSU or Chassis.

Details

Resellers/Service Tech MUST contact one of our certified NEC techs while onsite to assist, troubleshoot, and document, in the determination of the problem(s) and or defect(s) in order to rule out programming, associated accessories, or user error before an Emergency Advanced Replacement is authorized for shipment

If the new replacement part(s) does not fix the problem, the Reseller/Customer is responsible to return the original replacement part(s) back including shipping costs

Reseller/Customer must pay the upfront cost of a new part(s) and any applicable shipping before we ship the replacement part(s), once the defective part(s) arrives in NEC’s repair center and is accessed as warrantable, Reseller/Customer will receive a full refund for the part(s) only, please allow 2-3 weeks for refund

Defective part(s) that are not received back to NEC Repair within 30 days from received date will no longer be eligible for a refund

Part(s) can only be advance replaced one time, after that normal NEC warranty practices apply

We will ship a factory refurbished or new replacement part(s) at our discretion

Replacement part(s) carry a full NEC warranty balance up to 5 years from the original system purchase date

Emergency Advanced Replacement Plan is nontransferable from original end-user owner

We will swap out through NEC any applicable licenses, however Resellers are responsible for reloading them

There are never any refunds on shipping

This is an Advanced Replacement Plan, NOT a Warranty Plan

Our Story

We know that choosing the company you buy from is an important decision — that's why our reputation is built on 25 years of tech support, customer service, honesty, sales experience, and great prices.