Unable to Grant Support Login Access from User Detail Page in Vault
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Updated October 27, 2017 11:34

Overview:

When Vault users need assistance from Veeva Support, it can be useful for the Support agent to see the Vault from the users’ perspective. Granting Access to Veeva Support allows an Admin to grant access to a Vault, through a specific user’s account, for a set period of time. However, the Admin is unable to find this option from a specific user’s detail page.

Root Cause:

To grant Veeva Vault Support access, the admin must have a security profile with the Users: Grant Support Login permission.

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