Avoiding False Alarms

Because ADT protection systems use the latest technology, false alarms are minimal. However, you should still take a few simple steps to ensure that you are not inconvenienced by false alarms in your home.

Ensure proper filter installation. One major cause of false alarms is the improper installation of internet connections especially broadband. Kindly contact us at 03-9236 1878 from Monday to Friday during office hours, if you require further clarification.

Ensure you educate everyone who will be using your monitored home protection system on how to use it

Check that movement detectors are not obstructed

Close and lock all doors and windows before setting the system

Do not allow sources of heat or sound, moving objects or animals (unless you have a pet-friendly system) in range of your movement detectors

Know the specified entry/exit route and keep to it when unsetting and setting the system. Do not enter protected areas until the system has been unset.

Report all accidental damage to your monitored home protection system

Do not set the alarm system after a false call until the fault has been identified

Make sure you carry out regular maintenance checks

Record all incidents/visits in the log book

Check that all keys are readily available and that code numbers are known before entry