This July will witness the completion of one year since the central government launched the ‘Digital India’ initiative to usher in a digital revolution in the country. A recent report, published by NASSCOM in collaboration with ValueNotes, estimates that this initiative is expected to drive demand for business process management (BPM) services. Read more

Top ten trends that impact the future of work

Every major technology shift has led to job losses, and sometimes destruction of entire industries or professions. Today, faced with a plethora of automation technologies coupled with employment stagnation in developed countries, there is heightened fear and uncertainty about the future. Read more

Insights & Publications

Research report: Domestic BPM market 2016 – On the cusp of transformationClick here to view the executive summary

Data, data, everywhere… only a drop of insight

These days it appears next to impossible to ignore big data and analytics. Big data is the next big thing, and analytics will provide answers to all our problems. When we’re stumped, big data will tell us what to do! And if big data doesn’t have the answer, then don’t worry – we can look at “small” data! And if we have no data, we can always mine it from social media or the Internet. Read more

Case study

Acquisition target for a PE investor in the KPO sector

A private equity (PE) investor, with a focus on companies in the manufacturing sector, wanted to diversify into the emerging, high-growth niche services sector. They wanted to invest in a KPO firm – a firm that would give them a strong market position ensuring sustainable growth with profits in the long term.

However, the challenge was the huge number of companies, and multiple service segments catering to entirely different markets.