Recently we've been receiving many requests on the restoration of disappeared items from "hacked accounts".
We'd like to assure you that it's almost IMPOSSIBLE TO HACK any account unless you gave your credential to the third person including posting that info in chats and sharing your character's managing to anybody for free, for the game or the real currency.
In order to additionally protect your account, you have the ability to use the feature of account protection which will cost 10000 emeralds to you.
Today we stopped the service of returning the items disappeared from "hacked" characters for FREE.
Also, it is prohibited to give the account on a voluntary or financial base.

Breaking these rules, it is only you who is responsible for the possible consequences.

The item restoration becomes a paid service.
Any item of upgrade level +11 (considering that the encrusted gems
aren't of the highest rarity) - 50.000 emeralds.
An item of upgrade level +11 or +12 with the gems of a maximum rarity - 100.000 emeralds.