Start by measuring and improving client satisfaction. Last year when I wrote the article about client acquisition goals, I mentioned the importance of assessing client satisfaction before you push for more client referrals. In this article, I’ll discuss a tactic...

Why do my competitors have so many 5-star reviews? Have you noticed that some of your competitors have tens or even hundreds of 5-star Google reviews? It’s not luck. Most likely, the reviews are a critical and planned component of their marketing programs. If a...

We’ve given out a lot of marketing advice this year to clients, prospects, groups, and pretty much anyone who would listen. Part of our initial discussion with prospective clients includes a marketing program review, with specific feedback on ways to improve their...

When I first sit down with a professional services firm owner, law firm attorney, or other prospective clients, I tend to ask a lot of questions. Because I offer a program, not just a one-size-fits-all product, I need to learn as much as I can about the firm and its...

Thanks to the wealth of information and alternatives available on the Internet, you have about 5 seconds to engage prospective clients. If you don’t succeed, they will continue their search elsewhere. Yet time and time again, I see firms filling their websites and...