Fusion Premium Support

A paid support option which can be purchased on an incident by incident basis

Fusion Premium Support is a paid support option which can be purchased on an incident by incident basis – these incidents cover things such as basic usage questions and troubleshooting unexpected behavior for documented features. We recommend that premium support is purchased for every 10 licenses of FusionReactor.

Support is limited to the current version of FusionReactor, plus the previous version for 90-days after the last ship date of the current version.

Important Information

IMPORTANT: Before contacting our support team directly – you must have a VALID Premium Support Incident ID – Click here to purchase Premium Support

Purchasing Premium Support – enables you to gain access to your own designated technical support contact to:

Speed deployment

Reduce downtime

Accelerate adoption of your Fusion Products

Get rapid support response

You have the flexibility to purchase a single Support incident or buy a support pack which includes 5 incidents (pay for just 4). The 5 incident support pack expires and unused support incidents may no longer be used one year after purchase. Designated customer contacts get access to support expertise withinone business day of initiating a support request. Incidents may range in complexity from installation questions, basic troubleshooting to explanation of details on how to use the products to get the maximum advantage.

A support incident is defined as a single support issue plus the effort needed to resolve it. A single support incident is a problem that cannot be broken down into subordinate issues. If a problem consists of subordinate issues, each shall be considered a separate incident.