shipping and return policy

SHIPPING POLICY

Where does Penny Shields ship?Penny Shields only ships within the continental United States. We do not ship to Alaska, Hawaii, or any locations outside of the United States.

How do I track my shipment?With all items shipped with Flat Rate shipping, you will receive a shipping confirmation email containing a tracking number 1-5 days after purchase and can track on the carrier's website.

What is Flat Rate Shipping?Flat Rate shipping is shipping carried by typical carriers (UPS, USPS, and FedEx). This rate is based on the weight of the items ordered.

How does Flat Rate Shipping work?Once a buyer is ready to check out, a flat rate shipping fee will be calculated by combining the weight of all items in the checkout cart.

What is Freight Shipping?Freight shipping is specialty shipping for large or fragile pieces (sofas, chairs, or tables).

How does Freight Shipping work?Once an item is purchased, the buyer will receive confirmation of that order followed by a delivery fee based on the size of the item(s) and buyer's location. Estimated delivery fee ranges from $100 - $400.

What is a Free Local Pickup?Free local pickups are offered to buyers willing to pick up in Atlanta, GA.

How do Free Local Pickups work?Once an item is purchased, the buyer will receive confirmation of that order followed by an email with the location to pickup the purchase. Items must be picked up within 10 business days or the order will be canceled. ​RETURN POLICY

Can I return an item purchased on Penny Shields?Yes! All unused and undamaged items shipped may be returned within 14 days of purchase for full refund. Shipping is non-refundable. There is a 10% restocking fee on all returns. Buyer is responsible for return shipping costs.

How do returns work for Flat Rate or Freight shipping?Items shipped by UPS, USPS, FedEx, or with Freight shipping must be returned at the expense of the buyer. Please send all return requests to hello@pennyshields.com and include the following:

1. The order number received in order confirmation email2. The reason for the return3. If the item arrived damaged, photos of the damages

How do returns work for Local Pickup?Buyer can refuse purchased item at time of pickup. We do not accept returns after local pickup has been made.

Can I cancel a purchase?Yes! Any order that has not been shipped can be canceled. Orders are generally shipped within 3 business days.

How can I cancel a purchase?To cancel a purchase, simply email us at hello@pennyshields.com with your order number and we will do our best to assist in cancellation.