(Closed) Unresponsive Planners – HELP!

I am about pulling my hair out and about to call Marriott corporate…is it unreasonable to ask for an easy response from a wedding planner within 2 days?

I emailed to find out some information and have gotten nothing back in 2 days and I am getting so frustrated! All of our invites are printed and we are still 7 months out, but I am SO tempted to get new cards and have everyone cancel all their marriott reservations and move the wedding to another place in Aruba. Has anyone else seen this?

Please help? I’m I just being impacient? I am in a customer service roll and i get back to everyone within an hour or two of their initial email, I think two days is over the top time wise.

@arubabride2014: That would furstrate me too, but maybe before cancelling everything you should check on their “response policy”? Maybe they respond to emergent requests first, or everyone gets answers in the order they emailed? The difference, depending on how many people the planners work with, could be a couple of days. Is your question something that you need an aswer to immediately, or do you have a few days to wait it out?

@arubabride2014: Depending on your question, it might have required consulting with others….or the planner might be out sick….or it got stuck in the spam filter….or the focus is on events in the next month, which is entirely reasonable.