Category: Business Process

May 22

2015

Conquer Inefficient Business Activities with CRM

Most IT solution providers (ITSPs) can vouch for the fact that a normal work day is synonymous with terms like “fast-paced” and “hectic.” One reason successful channel companies are able to thrive in this type of environment is that they learn to work at a high level of efficiency, which entails among other things eliminating redundant […]

May 19

2015

The Evolution of Lead Generation

The science of marketing and advertising has evolved over the years. How brands communicate with their audience has gone from being a one-way conversation to a discussion with the rise of social and digital media. Social and digital media have evolved in the short time they’ve been with us as well. In recent years, we’ve […]

IoT to Open World of New Opportunity, CompTIA Finds

One of the key specifics former Cisco CEO John Chambers addressed during his opening keynote at the annual Cisco Partner Summit a couple of weeks ago was the inevitability of the “Internet of Everything” (IoE) in the digital age. “One of the themes we heard from our partners and our joint customers coming into this event […]

Another Confirmation You Should Make Metric-Based Business Decisions

According to the latest research from CompTIA, the U.S. IT channel is made up of 125,502 companies. To stand out from the masses, Internet & Telephone believes there are a few key decisions channel companies must make, beginning with selling managed services. “This decision puts a channel firm in a class of about 50,000 other […]

May 08

2015

A Common Culprit for Missed SLAs

Aside from the challenge of getting used to small streams of monthly revenue in place of larger one-time paydays, providing SLAs (service level agreements) is a difficult adjustment for new VARs-turned-MSPs. The SLA is the contract that defines which IT assets and services are covered by the MSP as well as how quickly IT problems such […]

Apr 30

2015

An MSP’s ITIL Approach to 20% Year-over-Year Growth

Pete Peterson, VP of Sales, Internet & Telephone Whether you’re building a house or a business, the foundation plays a critical role in your long-term success. It was with that thought in mind that Internet & Telephone began in 2002 with the mission of providing customers in the Boston area with a premiere business-class phone […]

An Integrator’s Secret to $75,000-Plus a Year in Reduced Engineering Labor Costs

A skeptic may look at the title of this article and conclude that the business owner must have issued a pay cut across the board for engineers. While that strategy might produce the desired results in the short-term (until the disgruntled engineers all found employment somewhere else), it wasn’t what system integrator/IT consultant boice.net did to […]

Apr 24

2015

Productively Targeting New Customers

We all search for the endless pool of prospects. You already have a significant market share of your ideal customer base and you find yourself struggling to identify any of those last unturned stones. It is time to rethink who is your new ideal customer. It is the traditionally undefined prospect. You are now entering […]

Apr 23

2015

The Secret to this CSP’s Year-Over-Year Revenue Growth with 30%-Plus Profit Margins

Ben Gower, CEO, Perspicuity Becoming the United Kingdom’s number one Office 365 reseller to SMBs is a title proudly held by cloud service provider (CSP) Perspicuity. Ben Gower, CEO of Perspicuity says his company had to undergo a couple of big changes before it was able to capitalize on selling cloud services. What makes this […]

Apr 22

2015

Avoid Cloud Management Chaos

Recently, I talked about the first cloud services IT solution providers (ITSPs) typically start with (i.e. hosted Exchange or cloud backup) and focused on the importance of bundling managed cloud services with each subsequent cloud offering. One other point that ITSPs new to selling cloud should keep top of mind is how they’re going to […]