Birmingham Swift Park and Fly - Meet and Greet reviews

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Here are some comments that our customers have made about Birmingham Swift Park and Fly - Meet and Greet

Showing 1 to 7 of 7
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by Tony Stratton Smith

"I have used these on three occasions the first ended up with petrol being used up and a puncture and dirty front and rear foot wells (although valeted on day of drop off) Complained and assured it would never happen!! Used a second time, all OK. However just used again and advised the boss of early return via email, assured once more it would fine to return to no car and the boss had been partying and they had no knowledge of my flight details!!! Resulting in me missing an appointment and a 40 minute wait in the cold for my car1!! And although I rang twice the boss and texted and two emails since I have had heard nothing. I fly from bham 4/5 times a year and these people will no longer get my business. Very unhappy with the unprofessional way I’ve been treated ..."

January 18, 2019

1

by Beverley Daniel

"I would NOT recommend anyone to use this service. On my return from holiday I was left waiting 1 hour and 10 minutes for my car to be returned, the valet did not offer any apology or explanation and lied to me on several calls saying the car was on its way even though it then took a further 40 minutes. My brand new car came back splattered in sludge all the way up the doors and the new floor mats had big muddy foot prints on them. I have sent a complaint asking for compensation but so far have not had a reply. Disgraceful customer service. Do not use this company if you don't want the end of your holiday being ruined."

January 8, 2019

4

by Mark Gilbert

"Overall pretty good and probably the best meet and greet and service I've used. Only issue was the time it took to get the car back at the end. About 40 mins. I would recommend calling when you land and not once you've collected your bags as they advise. Will use again though."

December 28, 2018

1

by Paul Powell

"Appalling service for the second time using them. Had to wait 49 minutes for my car to arrive at the valet car park tonight. Plenty of other reliable operators so won’t be using them again"

October 24, 2018

1

by Sue Radford

"Terrible service- hardly meet and greet when you have to wait 40 minutes for your car . Phoned as per instructions when we picked up our bag to be told we would have to wait for 20 mins . No direction to get to pick up and was told they could give direction on the phone and to ask someone .... . Finally car arrived 40 minutes late ( not even 20 ) would never use this service again 5sels"

October 18, 2018

5

by Harry Brown

"Polite staff, helped with cases, no problems with drop off or collection. Car arrived within ten minutes of phone call, clean and undamaged, with only a nominal mileage increase. All at a very reasonable cost. Would happily use again."

September 17, 2018

1

by Rachel Collison

"Our car was damaged while in their care and we are still waiting to hear back from them about how to resolve this. It has now been six weeks since we returned and I have called most days and sent many emails. Despite an initial phone call when they asked for 72 hours to come back to me I haven't been able to speak to anyone in charge. Furious. It is a brand new car too. They now seem to be ignoring me. "