Descripción de la oferta

The Employee Relations (ER) Case Manager is responsible for providing subject matter expertise on the prevention and resolution of employee relations issues of varying levels of complexity. S/he will be responsible for contributing to the overall success of the company by partnering with HR Business Partners, the Global Security & Investigations team and hiring managers, among others, in the handling of employee matters and in providing strategic intervention to reduce ER issues in the workplace.

Responsibilities include:

Providing advice on:

Policy interpretation

Management of labor relations to ensure compliance with negotiated contracts

Management of grievance procedures to handle complaints from unionized employees

In-depth knowledge of corporate policies/procedures and business practices.

Knowledge of financial and HR-related industry trends and applies them in decision making, where appropriate.

Understands the needs of the business/client and appropriately adapts approach, decisions and activities to best meet long- and short-term objectives.

Ability to work in a global, matrixed, and complex business

Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues

Ability to make sound judgments under significant pressure and influence across all levels and roles in the Firm including colleagues in HR and with senior level leaders. Effectively partners across multiple stakeholders with competing priorities.

Easily identifies and assesses a difficult situation and makes the tough call while preserving and strengthening relationships

Ability to negotiate and mediate an appropriate outcome balancing the needs of employees and the Firm

Ability to multi-task in a fast-paced, matrixed environment; adjust readily to multiple demands, shifting priorities, and rapid change with composure.

Strong analytical and decision-making skills; combined with the ability to think innovatively