It’s all win win win!

February 29, 2012

It’s the end February and we here at National Rail Enquiries have some exciting news to share with you. We have a great competition coming up on Twitter to celebrate reaching a total of one hundred thousand followers, an update to the mobile site that will make the experience even better and another video guide to help you get the most out of our online services.

Firstly, as promised last month, we are rolling out a small enhancement to the mobile site that will give you the ability to browse nationalrail.co.uk in either the mobile optimised format or the standard desktop view. From mid March onwards when you visit the site from your mobile, you will have the ability to select which view you fancy and your mobile will automatically remember your preference in the future. This was a popular request from our customers and I hope it makes for an improved mobile experience for many of you. We’re just testing that everything works at the moment, as soon as it’s ready we’ll put the change in thank you for your patience in the meantime. We’ve also heard reports that some customers are having problem using the website using Safari due to changes made to the cookie settings in the latest update to the browser – the website (like many others) needs cookies enabled to work, we’ve posted some instructions here.

Our social media following is growing at a rapid pace and to help us reach one hundred thousand followers on Twitter we are giving away an iPad 2 as well as 5 Amazon Kindles. This is very exciting for us and to enter all you have to do is follow our national (@nationalrailenq) or one of the many local Twitter accounts (see the list below) and keep an eye out for the competition Tweets in the coming weeks! If you’re not already following us on Twitter it is a great tool to keep up to date with live network disruptions from your favourite train operator or the entire UK rail network.

Also, this month we have released a new video guide on Facebook and YouTube demonstrating how you can use our cheapest fare finder to help you save on your travelling costs! The cheapest fare finder is an easy to use tool that helps you find the lowest single fare for your desired route, operator and time. We think this tool can be a real help to our users in these tough financial times.

One comment

I have just travelled with my Mum and Dad from Epsom station on the 12. 50 to Waterloo and then put my parents on the 14.20 train to Honiton. My Dad is disabled and my Mum and he are both elderly, and need help with baggage etc. I cannot say a big enough thanks to all those who helped us, all of which are employees of yours or Southern. From arriving at Epsom until my parents were safely on the train to Honiton the staff where fantastic and have made their journey really special, so a massive and grateful thanks to Brian and Michael @ Epsom Station, Cecelia Boateng,Maria Alfield, Jeremy Fry @ Waterloo Station you are really appreciated and thanked very much for all your care, thought,information and smiles, all of you have put some magic into what could have been an ordinary journey.