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​Information Technology Service Areas

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Description1

Service Strategy & Planning: This service is responsible for IT Portfolio Management and governance, driving alignment with County business partners through consistent communications and planning, and helping enable IT Services execution capacity through Business Systems Analysis and Technology Project Management.

Service Development: The IT Service Development service encompasses application solutions, database services, business intelligence, and vendor management, and provides end-to-end solutions that deliver value, efficiency and innovation by leveraging applications, data and systems integration expertise.

Technical Services: This service is responsible for the engineering of available and scalable systems and Service Delivery and Management. The service provides: County-wide network architecture and infrastructure necessary to meet the County's data computing needs; Cloud and On-premise Server Management providing the requisite computing environment and storage necessary to meet the business needs of County software applications; Telecommunications Management including mobile devices, radio communications, and VoIP; End-user computing and Service Delivery and Management (ITSM) customer support to ensure County employees have reliable hardware and software; and research of emerging technology and development of end-user training on key County technologies.

IT Security Services: The IT Security Service designs, implements and maintains the security systems and infrastructure necessary to protect and secure information and information systems, and provide integrity, confidentiality, and availability to Mecklenburg County's data assets. Includes all the processes and mechanisms by which digital equipment, information and services are protected from unintended or unauthorized access, use, disclosure, disruption, change or destruction in order to provide integrity, confidentiality, and availability to an organization's data assets.

IT Quality Services: This service drives process excellence by validation of engineered outcomes of IT systems, assuring that a computer system does exactly what it is designed to do in a consistent and reproducible manner

IT Business Operations: This service enables management of IT as a business function and works to optimize financial and human resources and enable the operational execution of IT services. Provides management of the business operations of the department, including budget and financial oversight; department policies, procedures and internal controls; performance management, workforce planning and strategic planning.