Description

AiSecure is ASUSTOR’s Surveillance Center mobile app that makes it easy to monitor the things you care about most. After connecting with Surveillance Center, you will be able to watch live video, receive customized alerts and check events while on the go.

Key Features: - View surveillance feeds from all cameras and up to 4 different feeds at once - Take snapshots of surveillance feeds - Interface supports the pinch-to-zoom gesture, allowing you to easily view in greater detail - Control PTZ functions on cameras - Quickly switch between monitoring Surveillance Center on different NAS devices - Get a handle on unexpected events with instant push notifications- Must be used in conjunction with Surveillance Center

Known issue:On Android 4.4, if the auto search does not function normally, please reboot the mobile device and try again.

My review

Review from

Reviews

3.9

68 total

5 34

4 14

3 10

2 1

1 9

One thing I like about this developer, quick response to comments and try to rectify the issue right away, for that 5☆s

Mr Larry

Good app, but it could be as great as AiMaster. Missing: 1. Landscape mode for phones; 2. More mobile-friendly playback - (a) it doesn't load videos as fast as on the web version, (b) having to insert the date everytime is a pain, (c) a share button or more integration with AiData would be handy, and (d) multiple cameras at the same time viewing; 3. Vacation mode: a toggle to switch on, especially when you leave your home, for it to motion record or some other pre-configured action; 4. Bulk Notifications: nowadays they take way too much space on the tray

Updated with an extra star. Thanks for adding zooming. Would be great to zoom at the position you are pinching to avoid having to recenter. Thanks for fixing camera freezing when swiping between camera screens (2 cameras at a time) in portrait mode. There is now an annoying flicker of the previous screen before showing the new screen.

Laurent Png

Audio from rtsp cameras only produces static sounds. Previous AiSecure do not have this issue. Once in awhile, hostname will auto changed to IP address and have to delete and recreate nas login with ddns hostname again.

Doron Rosenthal

Lousy. Crashes

Sean Dearing

Update, release 1.3.3 has resolved the 'authentication issue'. I was advised by Asustor it was only an issue if you had special characters in your password. Since the latest update, I am no longer able to authenticate and get connected. Continuously getting authentication failed. Checked IP block list and had to remove IP after multiple failed attempts. Can not get this to work on my Nexus 5X anymore (was working just fine before update).

User reviews

August 29, 2017

One thing I like about this developer, quick response to comments and try to rectify the issue right away, for that 5☆s

Hello,
We'll fix this issue on the next version, any question, please feel free to contact: melodyweng@asustor.com

Mr Larry July 19, 2017

Good app, but it could be as great as AiMaster. Missing: 1. Landscape mode for phones; 2. More mobile-friendly playback - (a) it doesn't load videos as fast as on the web version, (b) having to insert the date everytime is a pain, (c) a share button or more integration with AiData would be handy, and (d) multiple cameras at the same time viewing; 3. Vacation mode: a toggle to switch on, especially when you leave your home, for it to motion record or some other pre-configured action; 4. Bulk Notifications: nowadays they take way too much space on the tray

Thank you so much. AiSecure supports landscape mode for live view and playback. Some of the function like HTTS and mobile-friendly playback are on our working list now and we will take rest of your feedback into consideration. You are very welcome to email me your comment and suggestion. JamesSu@asustor.com

May 5, 2017

Updated with an extra star. Thanks for adding zooming. Would be great to zoom at the position you are pinching to avoid having to recenter. Thanks for fixing camera freezing when swiping between camera screens (2 cameras at a time) in portrait mode. There is now an annoying flicker of the previous screen before showing the new screen.

Hi there, Would you please let me know what are the video format for these three camera? (Resolution/ FPS/ Bitrate) And email to me directly with JamesSu@asustor.com. I will help you right away.

Laurent Png April 30, 2017

Audio from rtsp cameras only produces static sounds. Previous AiSecure do not have this issue. Once in awhile, hostname will auto changed to IP address and have to delete and recreate nas login with ddns hostname again.

Dear Doron,
We are checking your crash report. Could you please provide me with your email address and I get back to you as soon as we can. Jamessu@asustor.com

Sean Dearing February 9, 2017

Update, release 1.3.3 has resolved the 'authentication issue'. I was advised by Asustor it was only an issue if you had special characters in your password. Since the latest update, I am no longer able to authenticate and get connected. Continuously getting authentication failed. Checked IP block list and had to remove IP after multiple failed attempts. Can not get this to work on my Nexus 5X anymore (was working just fine before update).

Dear Marcus, The fixed version 1.3.3 (0151) has just been release. Please let me know if this version works for you. The HTTPS option will be added in the near future. Please feel free to contact me if i can be of further assistance. JamesSu@asustor.com

Brian Johnson February 9, 2017

This app DOES NOT SUPPORT SSL Connections! This is incredibly insecure - our usernames, passwords, and video feeds are all transmitted unprotected. This omission is completely unacceptable.

Dear Brian, Thank you so much for the feedback. The HTTPS connection will be supported in early Q2/ 2017. Please feel free to contact me if i can be of further assistance. JamesSu@asustor.com

richard szostecki February 8, 2017

Update - issue resolved, I can't fault Asus's response especially James Su who resolved the problem, it's a new system and there will be bugs, they will sort it out and communicate promptly. Same error as Sean Dearing, worked perfectly now will not authenticate, gives authentication failed constantly, when AI Master logs in with same details, not pleased, please resolve this as I only really purchased the asustor nas for the surveillance, quite expensive too!

Dear Richard, Thank you so much for helping us to identify this issue. We found that AiSecure 1.3.2 doesn't handle well when the password has special characters. Our QA team is verifying the fixed version and we will release it as soon as we can. JamesSu@asustor.com

Victor Yee January 15, 2017

Crashes when switching to the app on Nexus 6P (7.1.1). No sound using a D-Link DCS-5222L(B). No pinch to zoom. Seems to take longer than previous versions to login. Usable app but can get frustrating.

Dear Yee,
Thank you so much for your feedback. The audio of DCS-522L and pinch to zoom is not yet supported. We will keep working on it. Please feel free to contact me if i can be of further assistance. JamesSu@asustor.com

Scott Singer June 2, 2016

It broke After the last update, I can no longer see my foscam HD cameras even though it works on iOS version of app and web browser. I should clarify that it does show them in multiview and playback modes, but when I tap on one to see it in single view live mode, I only get a black screen.

Dear Scott,
The issue has been fixed on version 1.1.5 (0136). Please help to update to the new one and let us know how it goes. If the problem persists, please feedback to me directly with JamesSu@asustor.com

ken ywk May 16, 2016

Cannot punch to zoom Try to zoom in live view but unsuccessful. Tried to zoom in playback unsuccessful too

Dear Ken,
Thank you so much for your feedback. The pinch to zoom feature is not yet supported on the AiSecure for android. We will keep enhance it. If you have any comment and suggestion, you are welcome to feedback to me directly with JamesSu@asustor.com

Phil Greenslade July 22, 2015

Force closes on galaxy s6 on 5.1.1 I think these apps need updating as they all from asustor force close on the galaxy s6 with 5.1.1 installed. All ports on my router side are correct. And even cloud connect even though settings are correct will not let you press the sign in button.