I've used CCleaner for years and tried this recommendation last year. It didn't help then and apparently doesn't help now, unfortunately.

Your suggestion, however, is certainly appreciated.

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Did you uncheck the box about the 24 hours ?

I had a problem with a program ( online banking ) recently that no one could help me with. The site was called Netteller ( the company that wrote the software ). I did a search for "nett" using windows search and discovered that there were several JS ( Java Script ) files that were on my machine and some cookies with that in them also. Since it was web based i had nothing to lose to delete them and let the web sire remake them when I logged back on.
It worked.

You might try searching to see what you can find. Since you seem to have multiple versions of TT on your machine you would only want to delete new files recently created.

I only have TT2012 on my PC now, in the XP environment running as Virtual PC. I'll try your other suggestions to see if that makes a difference, but I'm not holding out any real hope, to be honest with you.

I only have TT2012 on my PC now, in the XP environment running as Virtual PC. I'll try your other suggestions to see if that makes a difference, but I'm not holding out any real hope, to be honest with you.

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After the uninstall be sure you search drive "C" and not just the Libraries.
I just did this on mine and I did not see any JS files but there could still be something not deleted from the uninstall.
Since you only have the one version I would delete all that it finds.
Good luck.

Are we casting Resurrect on this discussion again? Use the web version. It's identical. I forget what reasons you had last year for not doing it. It's really, really amazing you went back to the disc version considering the issues you had last year.

What was that Einsteinian definition of insanity? Doing something over and over expecting to get different results?

Your resistance towards the online version is the "cloud" storage of information?
Do you feel that the hard disc version does not use this as well?
I don't know, I am just asking if anyone does.
I suppose if you do not e-file it would remain local.

Since I like having my own backups, I have stuck with having the software, but I gave up on TurboTax quite a long time ago. I know longer remember what issue I had, it might have been just how poorly it imported data from previous years?