Customer Service

Stress Free Return

Stress Free Return

How to Activate the sim card?

To activate the sim card all you will need to do is visit www.optus.com.au/activate and follow the prompts when in Australia. Your 28 day service will commence once you complete the online activation process. Please note, when activating the sim card online you will need to provide an Australian address - please use the address of your accommodation in Australia. Furthermore, when activating the sim, you will be asked for either your passport or debit/credit card details for verification purposes. You can try doing this before you depart your country however, the carriers online activation system is linked with Australia's immigration system so it may not let you activate prior if your Visa is not yet valid/you have not entered the country.

How do I find out my phone number?

Your local Australian phone number will be provided to you during the activation process.

Additional Sim Card Information:

If you are travelling with another person it is important to have the ability to contact one another at any time especially in an emergency. We highly advise that you both purchase a sim card so you can keep in touch.

International SIM cards require your phone to be unlocked, if you are unsure please contact your service provider for more details.

These Travel sim cards for travellers are prepaid and come with set features. So there are no hidden fees or roaming costs and as such we will never charge you more than what you pay at the checkout.

Optus is one of the largest mobile telecommunication service provider in Australia. Optus provides 98.5% population - from capital cities to regional and rural towns.

How to Recharge?

This card can be topped up with additional add ons online or via the Optus app. For further information please click here.

Shipping and Delivery time

Items are normally dispatched within 1-2 business days.

Within Australia:

1-3 Business Days once dispatched via Australia Post Express Post service - $6.10.

7-12 Business Days once Dispatched via International Airmail Post - $7. (Please note: Airmail does not have tracking. If you would like a quote for international shipping with tracking and/or quicker service please email support@simcorner.com

5-10 Business Days once dispatched via Australia Post Registered Service (Tacking Included and Signature Required) - $4.50

Within UK:

Sim Cards shipped to the UK

3-5 Business Days once dispatched (Tracking Included) - $7

Within New Zealand:

UK Travel Sim Cards shipped to New Zealand

3-5 Business Days once dispatched (Tracking Included) - $8.99

International Shipping:

7-12 Business Days once Dispatched via International Airmail Post - $7. Please note: Airmail does not have tracking. If you would like a quote for international shipping with tracking and/or quicker service please email support@simcorner.com

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