Chatbots for Cisco UC Applications

Take Cisco Webex Teams to the Next Level with a Chatbot.

Cisco Webex Teams and Stack8 chatbots help to make your technology and applications more natural and user-friendly. These virtual assistants can make a number of tasks quick and effortless, which is a huge plus in today’s increasingly fast-paced world. Our chatbots for Cisco applications work around the clock, all year long, to help you get the most out of your UC solutions. “Octo” can automate tasks, provide instant access to information, and ultimately ensure that your teams are working at peak performance. Your Stack8 virtual assistant willsurely end up as your most valuable employee.

Benefits of Chatbots and Cisco Webex Teams

There are so many ways that AI, conversational systems, and chatbots for Cisco applications can benefit your organization. We’ve highlighted three interesting use cases for Cisco customers to give you an idea of what’s available and get your mind start thinking about the possibilities!

Self-Provisioning

There’s finally a way to let your end users create and configure their own phone in a safe, secure, and foolproof fashion. Rather than using Cisco engineers or your helpdesk, have a chatbot do all the heavy lifting.

As soon as the system detects a P1 emergency ticket, your Virtual Assistant (chatbot) will create a space with all the critical ticket information. This way, everyone can start working the problem with access to the same (up to date) information. In parallel, the chatbot will have invited all the necessary stakeholders to the meeting space via SMS to ensure that all are informed of where to meet. They’ll even include a direct link to join.

Using Virtual Assistants with Cisco Webex Teams

Our teams have been leveraging chatbot technologies for the past 3+ years. We have found that using this type of technology makes us more efficient and work better as a team. We are more informed and aware of what our fellow workers are doing.

We have specialized in creating Virtual Assistants for Cisco Spark and we hope to are excited to continue this work with Cisco Teams

From Idea to Chatbot

Conversational systems will fundamentally change the working relationship between people and technology from technology-literate people to people-literate technology. – Gartner

Chatbot Automation

What is a Chatbot:

• A chatbot (short for chat robot) is a computer program that maintains a conversation with a user in natural language, understands the intent of the user, and sends a response based on business rules and data of the organization.

Functionalities of a Chatbot:

• As far as functionality goes, there’s no limit to what chatbots can do. How your bot interacts with people is a reflection of your brand. Stack8’s architects will work with your team to design and implement the chatbot that meets your requirements.

Chatbot Best Practices:

Start with modest projects, based on available tools:

• Iteration is key. Develop an “agile” approach.
• Take advantage of data you have and collect more.

Privacy, security, and innovation will be at odds.

Engage the business:

• The distinction between business owner and developers.
• Start simple, but develop a vision for how AI will disrupt your industry over time.

Respect the impact on people:

• The impact of AI and robots on employment, work, and careers of people.

Customer Service Chatbots

Although a chatbot cannot handle all customer queries, they can be used to deal with many of the routine inquiries that typically make up the majority of service requests.

Through Artificial Intelligence, our chatbots will develop an initial database from which to work by crawling any and all information available in the customer service database, including customer files, past interactions, FAQ, product knowledge, and more.

Any time the data is updated (for example, after a customer service agent closes out a support ticket), the information is crawled again, and the chatbot’s knowledge base stays updated. This method creates the ideal customer service agent. — Self-sufficient, self-taught, and self-maintaining. It acts as an emissary or concierge to help your organization make sense of the volumes of data that can not be processed manually.

Helpdesk Chatbots

Some of the simplest questions can cause the biggest headaches for you and your team. A typical question from a customer asking for their order status, still takes a lot of work and resourced time, even if the request is not difficult. By Automating simple and standard questions using chatbot technology, we can automate the requests, provide better service and save the organization money.

The key is to make life easier for the helpdesk agents. If you can achieve that, you will reduce wait times and solve issues faster. The perfect usage of bots is not to replace customer service agents, but rather to enhance them, replace the manual tasks the agent has to do. Focus on their goals, and use bots to automate the humdrum.

Virtual Assistants (Chatbots) for Professionals

Whether it be financial institutions, law firms, accounting firms, engineering firms or consulting firms, all professionals are now recognizing the potential benefits of build brand engagement through the latest advancements in AI with both front-end and back-end applications.

Conversational UIs are a great way to simplify the user experience for customers. From a business perspective, chatbots are a natural evolution of the automated online assistants that are already fairly prevalent within these industries.