Not collecting serial number from HP Laptop EliteBook 6930p

Environment

Situation

When scanning an HP Laptop EliteBook 6930p, the serial number is not being reported.

Resolution

Fixed in ZENworks Asset Management 7.5 Interim Release 19 or newer

Interim Releases can be scheduled to run automatically or can be downloaded manually at https://download.novell.com. The Interim releases can be set up within the ZAM Manager for the Task server to check the site on a scheduled basis, and download and apply them automatically. Please refer to the Help Section details of how to set up automatic downloads if desired.

Each interim release is cumulative. If Interim Release 19 is not available due to a newer interim release being placed on the website, be assured that the code needed is in the later release.