GfK Mystery Shopping is the performance measurement division of GfK. We are specialists in mystery shopping and other forms of performance measurement. Our belief is that effective mystery shopping requires having appropriately profiled and trained assessors visit the correct locations, then taking their findings and reporting them to various levels of client personnel in a user-friendly, informative and friendly manner.

GfK Mystery Shopping is a founder member of the Mystery Shopping Providers Association (MSPA).

Our clients can confidently commission all their research needs from one expert source, working with a partner they can trust to have an in-depth understanding of their organisation and a wholehearted commitment to achieving their aims.

Peak Answers provides telephone data collection services to market research clients. Having been in continuous operation for over 30 years, our call centre is one of the longest established specialist telephone data collection units in the UK and has conducted over 1.5 million UK and international interviews.

Perspective Research Services is the preferred data supplier for leading market research companies of every size. We offer top quality service, speedy turnaround times and our famous ‘can-do’ approach to the toughest assignments. And we’ve been around for 15 years so we have staying power.

We offer our clients one of the largest independent call centre operations in the UK. Our researchers are skilled in all interviewing techniques, from a five minute telephone questionnaire to 30 minute tele-depth interviews, UK and internationally. We operate state-of-the-art facilities and 120 stations across London. We bring experience of every data collection methodology to meet any market research challenge: business or consumer, UK or international, qualitative or quantitative, telephone, face-to-face, or online.

We view our client relationships as partnerships, enabling us to support you through all stages of the project. We thrive on tight project criteria and deadlines, and we pride ourselves on our quality. To prove it, we are accredited under the ISO 20252 standard.

The RONIN International 80-seat CATI Centre operates 24/7 to conduct research worldwide from its Central London offices. We have over 30 years’ experience contacting hard-to-reach respondents in over 30 languages/55 countries for the most exacting B2B, medical, and Customer Insight research.

We offer full project support from questionnaire design and programming through to data file or tables delivery, including translations, transcription, and coding. RONIN uses the Confirmit platform.

RONIN allocates a Project Manager who will be your single point of contact at every stage of the research life cycle, from initial questionnaire review to post-fieldwork data queries and feedback. Our staff are multilingual and multi-cultural in outlook and we believe there is no substitute for knowledge gained through experience combined with local market and specialist area expertise.

RONIN can create bespoke online reports to monitor field progress and key metrics at any time.

Come to us with your most complex briefs and we would be delighted to suggest best practice and innovative approaches; we’ll develop the programme you need to ensure your objectives are achieved.

Qualitative research and recruitment using experienced healthcare moderators.