Christmas travel advice: With the Christmas getaway just around the corner, we would like to remind passengers of certain items that are subject to restrictions, including Christmas Crackers. Please double check your airline's luggage policy before you fly.
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Liverpool John Lennon Airport Customer Assistance

If you're due to travel soon and have a question about anything from dropping off or picking up passengers, security restrictions, special assistance available and more, you may find the answer to your question in our Help Centre - please click here.

Still need help? Please get in contact

We are always looking to improve the customer experience at Liverpool John Lennon Airport and welcome any feedback that you may have. Why not get in touch?

Charged at 10 pence per minute, including VAT, this includes recorded information duplicating that already detailed on the website and offers the possibility of speaking to an operator. Please note that customer complaints need to be submitted in writing and details cannot be taken over the phone.

After dialling, listening to the introductory message and pressing *Press 1 for Car Parking, Car Hire, Directions and Public TransportPress 2 for Airline Reservations, Tourist and Airport InformationPress 3 for Missing Baggage and Lost PropertyPress 4 for information on Security Restrictions and Hold Baggage AllowancesPress 5 if your enquiry relates to Aircraft Noise or WeatherPress 6 for information for Disabled Passengers and Persons of Reduced MobilityPress 7 for any other enquiry, and to be transferred to the Operator. Please note that lines may be busy, and you may wish to contact the airport by Feedback Form, or get in touch with your airline/tour operator direct instead.

Flight or Holiday Bookings

Calling from outside the UK

The airport has been advised that callers from outside the UK are not always able to access the numbers listed, depending on where they are calling from. If you are unable to get through we ask that you submit your enquiry in writing instead. Liverpool John Lennon Airport apologises for any inconvenience caused.