Knowledgebase

How does billing work?

Each month on your billing date, the credit card on file for your account will be charged for your upcoming billing period. If you prefer to pay by check, we can issue an annual invoice. Please contact support@mailermailer.com to request to pay by check.

Your billing date is the date your bill is generated each month. This is typically the date you signed up for, or upgraded to, a paid account. This date does not change each month, nor when you upgrade or downgrade your service level. If your billing date is on the 31st of the month and there is no 31st that month, you will be billed on the 30th of that month (or the 28th/29th if it is February).

Your billing period is the 30 or 31 day period (or 28/29 for February) following your billing date. For example, if your billing date is January 8th, a sample billing period would be January 8 to February 7. Your service level's monthly allotment of messages is per billing period.

You are billed each month based on your service level at the time of your billing date — not on what your service level was at any other point during the preceding billing period. On your billing date, our systems count the total number of messages you sent during the preceding billing period. If you've exceeded the number of messages included in your allotment, we assess the appropriate extra message fee per block of 1,000 messages. Your final bill will include extra message fees for the previous billing period, as well as your monthly service level charge for the upcoming billing period.

If you send more messages than your service level's monthly allotment during a billing period, you may upgrade your account to a higher service level prior to your billing date. You must keep the upgraded level past your billing date to avoid incurring extra message fees for that billing period. Do not upgrade and then downgrade your account during the same billing period. If you do, you will incur both the upgrade fee as well as the extra message fee.

On your billing date, we attempt to process the credit card you have stored on file for the total amount due (or debit this amount from your account balance if you have prepaid). If we are unable to collect payment, your account is put on hold. If your account goes unpaid for over 45 days, it may be closed and all data, including lists and reports, may be lost.