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Old Rag Mtn Quilt Long - Customer Service

I order an Old Rag Mtn Quilt two weeks ago and received it promptly. The craftsmanship and quality of the quilt far exceeded my expectations. I used it one night and as I was laying there I thought to myself, I'm sure happy I got the long and not the regular. When I got home I checked the package and realized they had sent me the regular and that is why it felt kinda short to me. I called them up last night and left a message. He returned my call the this morning was very apologetic, accommodating, and told me they would have a new quilt on the way today. I also had a few question regarding the down material which he answered. I was very pleased with my experience despite the mix up on their end.

Their customer service is top notch. While I was out on The AT in February, I emailed them on a Saturday morning about getting a Mount Washington 4 quilt from them. I believe it was Pan who contacted me less than an hour later. He completed the sale over the phone and then mailed the quilt to my next town resupply. I wasn't expecting to hear from them until Monday morning.

The Old Rag Mountain, which is my winter top quilt of choice, is a great piece of gear too!