HBR: What If Amazon’s Next Big Innovation Was to Improve the Jobs of Its Blue-Collar Workers?

June 14th, 2018 | Bill

Earlier this spring, Amazon CEO Jeff Bezos released his annual letter to shareholders. Like every shareholders letter Bezos has written since his company went public in 1997, this year’s version was brilliant, entertaining, and filled with big strategic insights and gritty management takeaways. To my eyes, though, it was also missing something — an omission that became even more glaring a week or so later.