Benchmarking: Insurance Industry Customer Satisfaction

The Insurance Industry Customer Satisfaction Measurement Benchmarking Association (IICSMBA™) is an association of customer satisfaction professionals in the insurance industry that conducts benchmarking studies to identify practices that improve customer satisfaction and the overall operations of the members involved.

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

Books Available From The Benchmarking Network:

Managing By Measuring

Published by AMACOM

MANAGING BY MEASURING How to Improve Your Organization's Performance Through Effective Benchmarking As information systems managers search for ways to improve their operations, they're discovering that traditional "shot-gun" approaches to benchmarking are too broad and too vague. Now, Managing by Measuring breaks out of the generalist mold to supply targeted information on how to identify best practices specifically in information systems organizations. The book includes: ** an overview of benchmarking and how it can help the information systems specialist ** step-by-step guidelines on conducting a benchmarking study, including how to perform research, analyze raw data, and isolate best practices ** tips for managing the process, including how to develop a mission statement, select a team, and prioritize activities ** a practical benchmarking demonstration, including detailed instructions and ready-to-go forms. In addition, the book supplies real-life case studies of information systems organizations that have successfully used benchmarking techniques, and key results of an original study conducted by The Benchmarking Network.

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Our Mission

The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:

Outsource specialists have a better competency in delivering the process;

The workload for the process varies, making it difficult to effectively staff employees year round;

The process benefits from outside experiences;

Experienced specialists produce a higher quality result;

Independence from the politics of the organization improves the service; and

Experience means that outside providers can actually provide the service at a lower cost than doing it internally.

Outsourcing Benchmarking makes sense. Our clients have continually used our services to manage projects and facilitate the findings. We network over 5,000 process owners involved in Benchmarking and maintain relationships with key organizations that provide linkage to additional contacts. This allows us to forge out a custom group of Benchmark companies to meet very specific client needs.