Hallmark Cards creates a work group to design new greeting cards which contains a writer, an art designer, and a marketing manager. What type of group is this?

A)

Informal

B)

Friendship

C)

Cross-cultural

D)

Cross-functional

E)

Top management team

4

A command group is also known as a(n):I. UnitII. DivisionIII. Department

A)

I and III

B)

I and II

C)

II and III

D)

I, II, and III

5

A task force is also known as a(n) ___ committee.

A)

command

B)

formal

C)

job

D)

ad-hoc

6

A virtual team may use which of these to meet:I. TelephoneII. FaxesIII. E-mailIV. Video conferences

A)

I, II, and III

B)

II, III, and IV

C)

I, II, III, and IV

D)

None of these

7

This is a team whose members rarely if ever meet:

A)

Ad hoc group

B)

Virtual team

C)

Interest group

D)

Informal group

8

In a ___________ the expertise and knowledge that is housed in different departments is brought together.

A)

Task force

B)

Cross-functional team

C)

Cross-cultural team

D)

Friendship group

9

When top managers create an organization's structure and establish reporting relationships and a chain of command, they are essentially creating ____________.

A)

Top management teams

B)

Task forces

C)

Command groups

D)

Cross-functional teams

10

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he can be reached by the other members of the team. This arrangement is an example of:

A)

a virtual norm.

B)

a group norm.

C)

a synergistic requirement.

D)

a friendship rule.

E)

role making.

11

Close ties between the members of the group typically are formed during which one of the stages of group development?

A)

Forming

B)

Adjourning

C)

Performing

D)

Storming

E)

Norming

12

Compared to members of large groups, members of small groups tend to:

A)

interact more with each other in the group.

B)

be more motivated.

C)

find it easier to share information with one another.

D)

both a & c, but not b.

E)

all of the above.

13

The members of a task force have disagreements because some members do not want to do what some of the other members want them to do. This stage of group development is known as:

A)

forming.

B)

norming.

C)

performing.

D)

storming.

E)

adjourning.

14

For organizational effectiveness, the best level of cohesiveness in groups is:

A)

low

B)

medium

C)

high

D)

starts low, then becomes extremely high

E)

starts high, then drops to very low

15

A set of behaviours and tasks that a member of a group is expected to perform because of his or her position in the group is called a group:

A)

norm.

B)

synergy.

C)

cohesiveness.

D)

role.

16

Which is not a key element of group dynamics:

A)

Group size

B)

Group development

C)

Group competition

D)

Group norms

17

What is the correct order of the five stages of group development?I. AdjourningII. PerformingIII. StormingIV. FormingV. Norming

A)

IV, III, V, II, I

B)

IV, V, III, II, I

C)

V, IV, III, II, I

D)

IV, III, II, V, I

18

As group cohesiveness increases so to does all but which of these:

A)

Level of participation

B)

Level of communication

C)

Level of conformity to group norms

D)

Emphasis on individual goals

19

A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting:

A)

an interest group role.

B)

synergy.

C)

a virtual team role.

D)

a role making role.

E)

social loafing.

20

Groupthink occurs most often in all but which of the following situations?

A)

Where there is a clear group identity

B)

Where there is minimal diversity in the group.

C)

Where members hold a positive image of their group that they want to protect.