PowerSurf for Prepaid promo is extended until May 31, 2013. Per DTI Permit No. 5682, Series of 2012.

FAQs Prepaid

- What is PowerSurf?
PowerSurf is a mobile internet plan/promo that allows you to have full control over your mobile internet so you can surf wherever, whenever, whichever way you choose. Starting November 15, 2011, subscribers can now choose between PowerSurf TIME or PowerSurf MB.

PowerSurf TIME gives you affordable access to the Internet on your mobile phone with bulk internet surfing hours, consumable per minute.

PowerSurf MB gives you bulk megabytes (MB) of mobile internet, which is consumable per kilobyte (KB). It allows you to always be online worry-free of charges, so you can enjoy push notifications and instant updates on your phone.

Promo is available until May 31, 2013 per DTI-NCR No. 9810, Series of 2012.

Prepaid Subscribers must choose between TIME or MB plans when registering to POWERSURF15, 30, and 50. They must also maintain Php1 load to continue using the service.

- How do I know which plan is best for me?
PowerSurf TIME is best used by subscribers who go in and out of the web. Moreover, it is beneficial for subscribers in easily tracking their usage because it is time-bound.

PowerSurf MB will be most beneficial to subscribers who want to stay connected all the time with regular notifications or updates from their favorite apps real time. These updates usually consume very minimal internet data or KB, which allows them to stay connected over long durations. Now, all you need is to find the best apps for your phones and start sending IMs (instant messaging like Yahoo Messenger), get Facebook or Twitter updates, and more!

- Am I automatically charged when I register to POWERSURF?
Upon subscribing to POWERSURF15, POWERSURF30, and POWERSURF50, you are not automatically registered and charged yet. Instead, you will receive a message where you can choose to subscribe to TIME or MB. The message includes an instructed keyword for any of the choices.

However, if you subscribe to PSURF99, PSURF299, and PSURF499, you are automatically charged and registered to MB.

- Why am I being deducted by KB if I am subscribed to PowerSurf MB?
1 MB is approximately equivalent to 1000 KB. To maximize your total MB on PowerSurf, we deduct by KB so you do not forfeit a full MB if you have only used up a portion of it. It is like how we deduct in minutes for 1 hour of internet for PowerSurf15 TIME.

- Can I also go in and out of the web if I am on MB plan?
Yes, you can also browse or go in and out of the web as you wish even if you are on MB plan. To check remaining MBs or KBs, simply text PSURFMB STATUS to 8888.

- Who can avail of this promo?
All Globe Prepaid and TM subscribers can avail of this promo.

- I am a Postpaid subscriber with SuperSurf. Can I register to this service?
No, you have to unsubscribe from your existing data plan/promo before you can register to any other Mobile Internet promo. Once unsubscribed, you may avail of the Globe Postpaid PowerSurf. It also gives you bulk megabytes (MB) of mobile data, which is consumable per kilobyte (KB) and valid for 30 days. It allows you to always be ON, so you can enjoy push notifications and instant updates on your phone.

- Can I register to PowerSurf and use my BlackBerry services?
No, you will have to register to any of the BlackBerry promo to avail of your BlackBerry Services.

BLACKBERRY SERVICESKEYWORDPRICEVALIDITYHOW TO ACTIVATEBBMAX50Php501 DayText BBMAX50 to 8888BBMAX220Php2205 DaysText BBMAX220 to 8888BBMAX599Php59930 DaysText BBMAX599 to 8888BB SOCIAL ONPhp29930 DaysText BB SOCIAL ON to 8888BB MSG ONPhp29930 DaysText BB MSG ON to 8888
- Can I avail of this promo through retailers via load?
No, this promo is currently available through SMS registration only.

- After I register, how will I know if my PowerSurf is already active?
Upon subscribing to POWERSURF15, POWERSURF30, and POWERSURF50, you are not automatically registered and charged yet. Instead, you will receive a message where you can choose to subscribe to TIME or MB. The message includes an instructed keyword for any of the choices. Please refer to the table in Question #3.

After typing in the instructed keyword, you will get a confirmation message informing you that your PowerSurf is already active. You can also check the status of your PowerSurf subscription by sending POWERSURF STATUS to 8888.

However, if you subscribe to PSURF99, PSURF299, and PSURF499, you are automatically registered and charged to MB. A confirmation message will inform you that your PowerSurf is already active. You can also check the status of your PowerSurf subscription by sending PSURFMB STATUS to 8888.

-Can I avail of this promo while roaming?
Sorry, but this promo is available only in the Philippines. Regular roaming rates will apply.

-What websites can I visit using PowerSurf?
You can visit any website from your phone using PowerSurf.

- What if my PowerSurf subscription expires or is fully consumed while surfing the Internet? Will I automatically be registered to PowerSurf again?
You will not be automatically registered to PowerSurf again if you are in the middle of a browsing session when your PowerSurf subscription expires or is fully consumed. Instead, you will receive an SMS informing you of the expiry and you will be charged Php5 for every 15 minutes of connection beyond your PowerSurf subscription. You may register again to PowerSurf as soon as your subscription expires.

You may want to go for a higher plan, though, to avoid incurring extra charges if the plan you are currently using is being fully consumed.

- While registered to PowerSurf, can I register to SuperSurf?
Sorry, you currently cannot register to other mobile internet offers while registered to PowerSurf. You will need to stop your subscription to PowerSurf, i.e. POWERSURF STOP or PSURFMB STOP to 8888, before registering to SuperSurf.

You may, however, subscribe to more PowerSurf minutes or MBs by registering again to any of the POWERSURF TIME or MB variants. Date of Expiration will be based on the registration, which provides a later expiration date.

Example: You register to PowerSurf30 on April 13, 12 nn and consume 2 hours. Then on April 13, 1pm, you register to PowerSurf again. You now have a total of 4 hours, valid until April 14, 1 pm.

- Can I register to PowerSurf MB while registered to PowerSurf Time?
No, you will have to consume your PowerSurf MB first or unsubscribe from the promo before being allowed to register to PowerSurf TIME. You may also stop the service at any given time by texting PSURFMB STOP to 8888.

- How much prepaid balance should I maintain in order to enjoy my PowerSurf promo?
You must maintain at least Php1 load to continue using PowerSurf.

Your subscription will automatically expire upon full consumption of internet minutes or MBs. SMS notification will be sent to inform you that your subscription has expired or has been fully consumed.

- If I stop my PowerSurf subscription prior to its expiry or full consumption, will I get a refund for the remaining number of hours/days?
No, you will not get a refund for unused time if you choose to unsubscribe/stop the PowerSurf service prior to expiry or full consumption of minutes/MBs.

- How can I check if my subscription is still active?
To check your subscription status, send POWERSURF STATUS to 8888 for PowerSurf TIME. For PowerSurf MB, text PSURFMB STATUS to 8888. You will receive information on the promo expiry and your remaining internet minutes or MBs.

- What do I text if I want to know more about the promo?
To know more about this promo, send POWERSURF INFO to 8888.

- What should I text if I want to unsubscribe from the promo?
For PowerSurf TIME, text POWERSURF STOP to 8888.

For PowerSurf MB, text PSURFMB STOP to 8888.

- Can I avail of other promos while I am subscribed to PowerSurf?
You may subscribe to other call and text promos as you normally would while subscribed to PowerSurf, except for call and text promos that have free internet minutes. Subscribing to other mobile surfing offers like SuperSurf while subscribed to PowerSurf is also not allowed.

- I registered to PowerSurf but cannot seem to access the internet? What is wrong?
You may want to check if you have the correct GPRS and Internet settings. To get the latest settings, text GO to 2951. You will receive an SMS containing all GPRS and Internet settings. Save all these in your phone.

- How is my internet allocation used up for the sites I visit?
PowerSurf TIME consumes internet minutes from the time you connect to the internet up until you have disconnected. Your internet minutes will continue to be used up by the minute until you close your browser or turn off all applications, even those running in the background. We recommend that you constantly check your remaining internet minutes by texting POWERSURF STATUS to 8888.

If you are subscribed to PowerSurf MB, your PowerSurf MB will only be used up or deducted with the total number of KB loaded for each page, regardless of how long you stay on the website. Total amount of KB may vary depending on the site you are visiting and the phone you are using. We recommend that you constantly check your remaining KB or MB of internet by texting PSURFMB STATUS to 8888.

- What is the difference between PowerSurf TIME and PowerSurf MB? Which one is better for me?
PowerSurf TIME allows time-based browsing, which means you are charged based on the duration of your connectivity.

PowerSurf MB promotes KB-based browsing, which means you can stay connected and only charged once you send or receive data.

PowerSurf TIME charges by the minute while PowerSurf MB charges by KB consumption.

- When should I subscribe to PowerSurf TIME and when should I opt for PowerSurf MB?
PowerSurf TIME is best used when subscribers are the type who constantly goes in and out of the web. Subscribers may find this easier to track usage since it is time-based. Subscribers may also check remaining minutes by texting POWERSURF STATUS to 8888.

PowerSurf MB will be most beneficial for subscribers who want to stay connected over long durations without having to upload or download massive internet data, as in applications that are "always connected." Example will be some Facebook or Twitter applications or "apps" which connect to the internet every so often to update feeds, e.g. status of friends, news, weather, or sports updates, etc. These "updates" or checks usually consume very minimal data or KB but are triggered more frequently to keep users updated almost real time.

IMPORTANT NOTE: Different applications or apps are built differently and may not exhibit the same use of data or KB. Check with your application provider (or their help line/customer service) to verify expected data usage for specific applications.

- How do I know how much MB or KB I consume in sending one email/one Tweet/ one Facebook status?
Data usage or how much kilobytes you use greatly depends on your phone. Smartphones like the iPhone or Galaxy S2 are known to use up more data compared to feature phones like regular Nokia phones. This is also due to the mobile internet experience being delivered on your phone. Usually, the more sophisticated the experience, the heavier its data usage.

To understand KB consumption of various online activities, you may refer to this table: