User Experience Specialist, MediSked, LLC – Rochester, NY

MediSked, LLC is the mission-driven tech company that delivers forward-thinking, person-centered software to empower people, provider agencies, oversight, and payers in the long-term services and supports community to use data to reduce costs and improve care. We are searching for creative and motivated individuals to join our team that can thrive in a tech business setting but also have a compassionate side that connects to our customers and culture.

The User Experience Specialist will work directly with product managers, software engineering leads, and client/partners stakeholders to design, validate, and implement new features/enhancements across the MediSked software suite. The ideal candidate will possess strong creative and technical skills, a passion and eye for web design and usability, as well as the ability to work collaboratively and professionally with colleagues and clients.

Defining and managing the rollout of a next-generation user interface across all MediSked products – optimized for web/mobile devices and designed for efficiency, ease of use, and accessibility for all user types

Synthesizing market research and platform usage metrics to make data-driven product recommendations

Driving user research and testing activities to validate design recommendations

Take initiative to conduct, evaluate, and prioritize client and partner feedback; lead internal and external collaborative workshops to introduce and gather feedback for new features and user interface designs

Participate in external meetings to gather requirements from clients and users

Develop and maintain internal standards for user interface consistency and drive the design and implementation of MediSked’s next-generation user experience:

Develop and maintain platform style guides (UX standards documentation) across web and mobile products, support development team in building reusable code, libraries, and templates

Work closely with internal/external graphic design resources to enforce MediSked brand consistency across corporate/community sites as well as all MediSked platforms

Collaborate with MediSked Product Managers and other stakeholders to identify, evaluate and/or prototype new platform features; support development team in designing and creating functional, high-fidelity prototypes

Implement responsive, accessible design principles across the MediSked platform portfolio and support product managers in defining the product roadmap for future versions of products

Ensure the technical feasibility of UI/UX designs, and work closely with web and mobile engineers to ensure reliable and consistent user experiences are built on resilient, performant back-end technology

Take online products and features from testing to live launch: review new features and improvements during engineering/QA cycles to ensure released items adhere to style guides and the provided visual requirements

Working independently and with the support of other MediSked discipline leads, synthesize market research and client/user data to make data-driven recommendations for product and feature enhancements:

Implement tools to capture and analyze web analytics and user activity; distill and report on usage metrics and trends; leverage data to guide new platform features and enhance the user experience