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Carneval chest

I would like to tell a story about carnival chest.
If im wrong, please correct me

For over 2 years ago, we could hunt for carneval chest.
It has 2 item inside when we open it : manual and medal

After last hunt, we only got 1 item.
Fairly enough, if they change the description

Description on this chest :
A medal and manual is available inside this random chest, solely for use by WW2 Heroes and Generals.
I
For those who can english, it clearly say its 2 items you will receive. Right ?

! week ago, i open carnival chest. To my surprise, i only found 1 item inside.
When i got this chest, it was 2 items inside

Description on this chest :
A medal and manual is available inside this random chest, soley for use by WW2 Heroes and Generals.

When i got this chests, it was filled with 2 items as description say.

That event it was given, it was 2 items as description say

We had a new event, which is a different event, we got chest with only 1 item.
To use your words from xmass event. Previous event was a different event

I expect you to fix this issue and open my carnival event chest so i get this 2 items as description say.

You guys cant go in after 1 year and fix this to the new(different) event.
I remind you, that is stealing and fraud.

What i want you to do:
Add up the missing item from the chest i open.
Open the rest of the carnival chest(2 chest) i have.
So i get 4 items, pluss the missing item from the chest i open.
Then i will consider this as a close case from my side

I remind you that I pay for diamonds and enjoy the game.
Attached : Screen shots of description and the ecreen shot of the item i got when i open the chest

Earlier, it was 2 item we got. But after last event for the carnival, it was reduced to 2.

The description :

A medal and a manual are available inside this random chest.

A medal and a manual...that means both are available,
If it had said : A medal or a manal...that means only one of them

In the description, random means nothing, as its not referred to the 2 items.

I dont know if you understand the meaning of this description, or try to make fool of your self.(sorry for this comment)
Sit down, try to analyse the sentence. Then you will see that im right and you are very wrong.

How you can say *clear* is for me, nonsense.

I have now, done the analyses of the description for you.

1. A medal and a manual are available inside this random chest.....means its 2 items inside.
2. The word 'random' is not referred to the 2 items, by right, the word can be dropped as it has no meaning

If you still consider your understanding as clear, then i suggest you guys take a language training with British counsel.
As your logic fail in this matter

When you try to explain for me :
you say :
We would like to inform you that the chest is random and you can find inside a medal or a manual.

Here you suddenly change the word 'and' to 'or'
...a medal or a manual

You dont understand english..
You dont know what 'and' means
You dont know what 'or' means

But its clear, you have learn a new word : Clear
Even that word you dont know what means

Maybe you guys should stop using google translate, hire someone who understand English.
If you did your research, you would find out that earlier, it was 2 items we got when we open the chest.
But it changed at the last carnival event.

So its clear, you cant understand English,and that you are to lazy to do your research.
Maybe its time for you to change work where you have some skill you can use.

Im sorry for this harsh email, but its time someone tells you the truth

Forum rules and Carnival Chest

First of all, may I request you not to put any private discussion or mail on the forum. By doing so you are violating our forum rules. You can review our forum rules here:Rules of Conduct

Remember consequences for non-compliance to these rules can be temporary or permanent account suspension, dependent on nature of offensive and previous offenses on the account.

Now talking about the Carnival chest, like its description on the chest it is completely random. It could be a medal or a manual inside the chest. Random means random not both right?
Please don't hesitate to contact us with any further inquiries.

Regards,
The Guardian

This post has been edited 1 times, last edit by "The Guardian" (May 4th 2018, 2:19pm)

wow you lot really are that stupid??
the original carnival chest gave both the medal AND the manual not OR...
Now granted you might have changed that for latter carnival events for your own money grabbing ends but the description stayed the same, AND not OR, and just in case you are not familiar with the definition of AND when used in context of the above mentioned description it takes on a plural meaning
eg the chest contains the medal AND the manual, meaning both are present in the box with the random aspect of the description referring to varying types of the medal and manual and not weather the chest contain one OR the other.
I know the original carnival chest contained both the manual and the medal cos i opened about 10 of them when this game was worth playing so dont try telling me that they never contained both cos thats just BS so stop trying to rob players and give him what you have described in the chest. This is beyond a joke when mods cant tell the difference between AND or OR and what elements are supposed to be random.

First of all, may I request you not to put any private discussion or mail on the forum. By doing so you are violating our forum rules. You can review our forum rules here:Rules of Conduct

Remember consequences for non-compliance to these rules can be temporary or permanent account suspension, dependent on nature of offensive and previous offenses on the account.

Now talking about the Carnival chest, like its description on the chest it is completely random. It could be a medal or a manual inside the chest. Random means random not both right?
Please don't hesitate to contact us with any further inquiries.

Regards,
The Guardian

When we first ever got these chests we received both medal and manuals thats what he is saying, but now when you open them you only get 1 and not both so why the change?

When you guys deny the truth, you dont give me much option.
I have never seen rules of conduct for support, or what to do when they cheating and lieing.
But understand, im not after any persons or screw up the game. I only want to be fairly treated.
To tell the truth is always good for Business in the long run.
Its always an idea to use common sense.

I want to use the chest i got before last carnival event, it was 2 items inside.
And description clearly say its 2 items inside the chest.
That you guys dont know how to write simple English, its not our mistake.
Stick with your mistake and give as it say.

You can argue about 1 euro, but risk paying 10.000 time more
In EU, we have consumer right we can contact.
I will, if this is not settle

When you guys deny the truth, you dont give me much option.
I have never seen rules of conduct for support, or what to do when they cheating and lieing.
But understand, im not after any persons or screw up the game. I only want to be fairly treated.
To tell the truth is always good for Business in the long run.
Its always an idea to use common sense.

I want to use the chest i got before last carnival event, it was 2 items inside.
And description clearly say its 2 items inside the chest.
That you guys dont know how to write simple English, its not our mistake.
Stick with your mistake and give as it say.

You can argue about 1 euro, but risk paying 10.000 time more
In EU, we have consumer right we can contact.
I will, if this is not settle

Lol what did you guys expect?
Them to actually treat us right?
We dont even have a moderator anymore with adbot missing, no word on ANYTHING thats been asked about, and support is about as useful as a nail in the head.
The only reasonable request we can make at this point is a notice before this sinking ship hits the sea floor.