1. Lifetime Exchange We have a option of Life time Exchange for Solitaires.

The value of the Solitaire price for exchange will be considered at the days price on which it has been presented for exchange

All taxes payable for selling or buying the solitaire will be borne by the customer

If the Solitaire Jewellery presented for exchange includes gold or any other metal, the gold wastage and making charged would be deducted as per standard norms

-Steps to be followed for Lifetime Exchange :

You need to call/ Email our customer care department and raise a request for Exchange

We will arrange a reverse pick for the product delivered. However, the shipping charges of Rs 500/- for the same will be borne by the customer

The product needs to be accompanied by Original product certificate and Original / copy of Invoice.

Once we receive the product, it will be reviewed by Quality Assurance department

If the product shows the sign of wear, or have been altered / resized or damaged, it cannot be accepted for Exchange

If the product received clears the quality checks, the product selected for exchange will be delivered as per TAT

In case if you want to select the new product in coming future, we can issue a credit voucher for the amount paid

The Validity of Credit voucher issued for Exchange will be for 90 days

Note :

1. Solitaire can be exchanged with Solitaire & Diamond Jewellery only (credit voucher can be redeemed on solitaire & Diamond Jewellery only)

2. The price of product selected needs to be same as the value of old product

3. In case the exchanged value is higher than the value of old product, the customer will have to pay the difference between the price of the new product chosen and amount paid towards the old product.

2. Buy Back You can avail the option of Buy Back only after 1 year from the date of purchase. The buy back amount will be 90% of the actual amount paid. For all Buy Back transactions, value added tax at applicable rate shall be collected from the Buy Back value.

-Steps to be followed for Buy Back -

You need to call/ Email our customer care department and raise a request for Buy Back.

We will arrange a reverse pick for the product delivered. However, the shipping charges of Rs 500/- for the same will be borne by the customer

The product needs to be accompanied by Original product certificate and Original / copy of Invoice.

Once we receive the product, it will be reviewed by Quality Assurance department

If the product shows the sign of wear, or have been altered / resized or damaged, it cannot be accepted for Buy Back

Once the product received clears the quality checks, we would request you to provide us your bank details

The Buy Back amount will be paid via Cheque

It takes 15-20 working days for transfer from the date we receive your bank details

NOTE :

1. In case, any coupon, discount or Promo codes were used during the original purchase, the Buy back / Exchange amount will be reduced by an amount equivalent to the coupon, Discount or Promo codes, as applicable.

2. In case of Exchange/ Buy Back if the returned solitaire does not contain the embossed certificate number, the returned diamond will be sent to Laboratory for the same and the charges will be borne by customer