The customer score is a combination of satisfaction and likelihood to recommend to a friend; the sample size is in brackets:

83% - DPD (294)

80% - Private courier/Local independent courier (414)

78% - Hermes/MyHermes (646)

78% - UPS (82)

77% - Royal Mail (126)

75% - Parcelforce (271)

70% - FedEx (37)

67% - Yodel (434)

61% - City Link (107)

DPD was named as the best parcels delivery firm with two thirds of users reporting a "good" experience.

Among the complaints made against Yodel, reports consumer watchdog Which?, were: "A disastrously poor service when Yodel used to deliver: it failed to deliver and I had to drive to the depot to collect - where they couldn't find the item at first!"

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A quarter of customers have had a problem with online shopping deliveries since 2014, most commonly that the delivery was late.

Wrong items, damaged goods and substituted items also featured on the list.

If you have a problem with an online delivery - whether your order has been damaged after being chucked over your fence, is late or didn't turn up at all - check out your rights on our delivery rights guide.