Computer crashed. No operative system.

‎06-21-201602:04 PM - edited ‎06-21-201602:06 PM

Product: pavillion 15-n077so

Operating System: Microsoft Windows 10 (64-bit)

I think one of my children happend to step on my computer. So now it's black and want me to install a operative system. I used to have windows 10. It also tells me that: SMART Check: Not Installed, Long DST: Not Installed. My question is:

If the hard drive failed, you would have to replace it and order HP Recovery Media to restore your PC to working conditions, and until you have that done, there is little value in testing anything else.

If the hard drive did not fail, here are some troubleshooting steps you should try:

NOTE: Be sure to select the SAME version of Win10 that was running on your PC. When downloading from the original PC, the tool knows what version to select, but since you'll be downloading using a different PC, it has no way of knowing that. IF you download a different version, it will NOT activate.

If you're not able to run ANY diagnostics because you can't wake the laptop, then your only recourse will be to send or take it to an HP Service Center to have them troubleshoot it -- and it the laptop is not under warranty, that can be very expensive!