Dymocks drastically culls online shopping offering

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COVID-19 restrictions, shipping and local delivery service delays has forced Dymocks to drastically cull books available to purchase online.

Dymocks managing director Mark Newman said some customers were waiting two months for their orders.

“Unfortunately, due to a combination of an unprecedented increase in orders during the lockdown period, COVID-19 restrictions, delays from international suppliers and delays to local delivery services such as Australia Post, we have not been able to offer our usual high standard of service to our online customers over the last six weeks,” he said.

“Our warehouse and customer service teams have been working extra hours and have added significantly more team members to process your orders and to answer your enquiries but, I am sorry to say, we have fallen well short of your expectations.

“As a result, we have taken the difficult decision to significantly reduce the range of products available on our website while we attend to the backlog of orders.

“Once we have cleared the backlog and are able to offer you the very kind of service we pride ourselves on, we will be able to move back to the over 14 million books, stationery, cards and gift items that make our online store one of the most extensive and well stocked in Australia.”

Mr Newman said the dispatch team were doing everything they could orders delivered as soon as possible.