Our phone line has been down for two weeks. We have called Verizon five time and they scheduled a service call 10 days ago. It take about 30 minutes to get to talk to anyone.Of course they did not show up and did not call. Do not buy or use anything that Verizon sells

Is it safe to assume this isn't FIOS? Do you have a good old fashioned pots line on a copper network?

I've heard too many stories as to what goes on in reguards to the old baby bell copper network from the techs to management. I heard by the 1990s many areas were 10 years behind in replacing outdated copper plant. I venture to say much of that plant in still in operation today except with another 15-20 years of problems.

Keep after them, document or write down dates,times,who and any ticket numbers they might give you. Also report them to state utility regulators. Many utility regulators have psuedo judicial power so if they tell Verizon to get on it they'll have very few options.

Good Luck

Anonymous - Verizon H8er ID: 898685

01/29/11 | 8:06AM

(1) NEVER try to "solve" anything with verizon by chat or phone.

(2) ALWAYS communicate with verizon with a typed, paper letter. Should they call back to discuss inform them you will only communicate by written letter and hang up.

Otherwise you'll get the by the book line "Agent YZ was not authorized to _____" and insert whatever deal/arranged made.

When you finally are tired of being burned take you stack of PAPER communication to small claims court. When verizon rep fails to show you win by default.

Too much abuse file a "formal complaint" with your [insert state here] public utility commission.