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Using ethnographic data of shelters for battered women, from the perspective of the workers, shows how standardized images of abuse social services, and the workers' interpretation of their intervention into clients' lives. Paper edition (unseen), $14.95. Annotation c. Book News, Inc., Portland, OR (booknews.com)

3. COLLECTIVE REPRESENTATIONS AND THE FORMAL ORGANIZATION OF SHELTER WORK

Collective Representations and the Organization of South Coast
Collective Representations, Administrators, and Workers at South Coast
Collective Representations and Organizational Decision-Making
Summary

4. IDENTIFYING THE BATTERED WOMAN

The Practicalities of Client Selection
The Practicalities of Identification
Categorizations and Justifications
Commonsense Interpretations, Categorizations, and Justifications
Summary

5. TRANSFORMING CLIENTS

Interpretive Schemes, Organizational Structure, and Identity Transformation
Constructing the Battered Woman
Supporting the Battered Woman
The Activities of Support
Summary

6. MAKING SENSE OF SHELTER WORK

Troubles and Disappointments
Making Sense of Interpersonal Troubles
Practical Sensemaking and Failures to Neutralize Troubles
Making Sense of Success
Summary

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