Customer did a fresh installation of 7.0.2 GA HF02 RSA provided appliance OS SuSE 11 SP3. Next, they restored from backup of 7.0.1 Patch 1. Next, they migrated the schema from the UI. This process finished successfully. Now customer is trying to apply/install Patch 3 for 7.0.2 in this same appliance, however the installation stalls.

Note:that the customer is not using/running AFX module. Based on what I see in the oracle 12 EM console it appears that memory is an issue during deployment of patch 3.

We had the same issue and it's due to RSA (you guys) changing the Java heap requirements to needing at least 2048M for (-Xmx). Opened up Case 01043584 and in the end we just added up adding an additional 8 GB of memory to each of our VMs.

What we were seeing

If you look at aveksa_server file you'll see that you need over 16 GB in order for JAVA_OPTS to be as follows

Also, please note while I know you can change the aveksa_server file like mentioned abvove, I prefer not making a config file change and then potentially running into this the next time we patch or upgrade.

I am sorry to hear that. I did adjust the JAVA_OPTS but it didn't help since during installation of the patch I noticed that I need more than 13GB. In my case it is an appliance and not a VM. Based on my testing the values of heap committed and heap used don't make sense. I have applied the latest appliance updater to my environment so I am not sure if there is a OS parameter that would need to looked at.

Have you checked the patch installation log?There should be an error that may help you identify the root cause.The log should be in the patch directory. Maybe you can share it here so we can have a look.