When considering Latinos, educators often struggle with how to close the achievement gap. That gap is often defined as a disparity in academic success between native English speakers and those for whom Spanish was their first language.

Health communicators have gaps of their own to address: digital divides. These exist both between English- and Spanish-speaking Latinos, and between non-Hispanic whites and Latinos.

The Internet has become ubiquitous in our lives. Being online in modern life is so critical that a recent United States court ruling affirmed that the internet should be considered a utility. A United Nations Special Rapporteur report noted that Internet access was an “indispensable tool for realizing a range of human rights.” It argued that nation-states should make universal access a priority.

Increasingly, we are moving online for everything. We pay our bills, sign up for health care and interact with health care providers through online portals. In particular, patient portal adoption is rapidly spreading in the health care field. In 2012, at least half of all health care providers had adopted them..

This rapid spread of patient portals has been encouraged by the Electronic Health Record Incentive Program established by the Health Information Technology for Economic and Clinical Health Act. This requires participating health care providers to provide patients with online access to medical records.

Because this technology is being rapidly adopted, we risk leaving behind those who do not routinely use the internet, or those who lack a reliable internet connection. As a researcher of health disparities in California, my team and I found that we might be leaving large swaths of our Latino populations behind.

This is important because our research indicates that this shift to online interactions may be leaving behind the largest ethnic group in California, as Latinos now outnumber non-Hispanic whites in the Golden State.

Leaving Latinos on the wrong side of the digital divide will affect not only California’s health systems, but, as the Internet becomes more ingrained in our daily tasks, its economy as well. The same could be true for other states, too.

Latinos represent 17 percent of the population of the U.S., or about one in six. As health care costs continue to rise, it is important to consider ways to help people stay healthy and to get treatment quickly when they need it. Online portals are part of that strategy.

We found that Latinos in California were less likely to have ever used the Internet at all (including email and social media sites). They also were less likely to use the Internet to search for health information. And, they were less confident in filling out online forms compared to non-Hispanic whites.

This leads us to a crucial issue. We can put all the information we want online, but if significant proportions of our population are not reading that information, or even using the Internet, our efforts are far less effective than we believe.

Latinos on wrong side of the digital divide

It might be tempting to argue that the difference in Internet use between Latinos and whites is strictly due to lack of internet use by Latino immigrants. Our research, however, suggests that Latinos born inside and outside the United States were equally likely to report having used the Internet.

Our findings are consistent with Pew Research Center findings that the digital divide between English- and Spanish- speaking Latinos is narrowing in the United States.

That said, our research shows Latinos born in the United States are more likely to use the Internet to look for health information. They also are more confident in filling out online forms than Latinos born in other countries. But, our findings that U.S.-born and immigrant Latinos are equally likely to report having used the internet at all indicates inherent disparities.

Thus, our findings suggest that the mere implementation of Spanish language portals will not address the disparities in internet use between Latinos and whites. The divide is structural, and may lie with access to the Internet itself, and the device used to access the Internet.

The Internet is an increasingly important resource to find health information. In fact, a 2013 survey shows that 59 percent of Americans reported searching for health information in the last year. The persistent Latino-white gap in Internet use, and the fact that almost a quarter of Latino Internet users are smartphone-dependent, poses a challenge to promoting online portal use among this population.

Old age, low income may add to problem

In addition, our research found that Latinos who were elderly, less educated and low-income – groups that generally experience the worst health – were less likely to use the internet to find such information even when it was accessible to them.

We saw an even more significant gap among Latinos who do not have a usual source of health care, meaning they do not have a routine place to go when they are sick or need health information. This group was less likely to use the internet for these things than those who do have a usual source of care.

California’s problems are a lesson for the U.S.

California has a long history of public health outreach to the Latino community. If we see these online disparities in California, it’s probable that such disparities also exist in the rest of the United States.

In the United States, as government and health care organizations increasingly move to interacting with the public through online portals, we need to be aware that this shift may leave Latinos, particularly immigrant Latinos, behind.

Health care educators need to close the digital divide, and target both U.S.-born and immigrant Latinos with education about how to use the internet. That includes information about how to search for health information and how to use online forms.

We also need to ensure good-quality health information and online portals are accessible to the elderly, the less well-educated and the poor.

About the author:Dr. Gonzalez is an Assistant Professor in Public Health at the University of California Merced in the fields of Social Epidemiology, Health Disparities, and Health Policy. Her current research focuses on health disparities, including oral health disparities, and the ways in which social and environmental factors affect health risk behaviors. Dr. Gonzalez’s research areas include tobacco control, and understanding the unexpected risks and benefits of tobacco control policies, as well as the linkages between tobacco use and other risk behaviors. Dr. Gonzalez also studies the ways in which health behaviors differ between first, second, and third generation Latinos. Dr. Gonzalez’s previous research has examined scientific and medical occupational pipelines, the passage of smokefree laws in the United States, as well as the passage of smokefree laws in the Netherlands.

Publisher’s Note

Dr. Gonzalez writes: “Health care educators need to close the digital divide, and target both U.S.-born and immigrant Latinos with education about how to use the internet.” Librarians would be natural allies in this effort. It would especially help to increase the small percentage of Latino and other minority librarians (likewise see a dated but unfortunately still relevant Library Journal article).

Also worthwhile would be other measures such as the wider use of English and Spanish health and job apps and Web sites that ran smoothly on inexpensive cell phones (not that they are full replacements for tablets and desktops!).