"Fundamentals of Organizational Communication, Fourth Edition, presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. The text presents comprehensive coverage of major issues in organizational communication, such as organizational conflict, leadership, and ethical behavior." "New to this edition: Expanded coverage of careers and organizational forms in the 21st century helps students prepare for their futures. Chapter 7, "Organizational Conflict," includes new sections on sexual harassment, discrimination, and ethical abuses to address important workplace issues. Ten new cases and a new essay on the feminist perspective in organizational communication provide immediate applications of key concepts in the text."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

About the author (1999)

Pamela Shockley-Zalabak is Professor of Communication and Vice-Chancellor at the University of Colorado at Colorado Springs, and President of CommuniCon, Inc., a privately-held consulting organization. The author of 3 previous books and numerous articles, she has spent the last 11 years researchingand working with a variety of team-based organizations, including the start-up of HP's Financial Services Center. Sandra Buffington Burmester is Worldwide Communications Manager for Hewlett-Packard's Financial Services in Colorado Springs. As the staffing and training manager for the fledgling Financial Services Center, she played a pivotal role in the design of critical processes. The development of theorganization, as well as the individuals within the organization, has been her major focus over the past 9 years.