RMA(Return material Authorization) Order Created By Referencing The Original Sales Order Is Not Showing Line Level Information In Sales Order Localized

(Doc ID 1665590.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Financials for India - Version 12.2.3 and laterInformation in this document applies to any platform.

Symptoms

On : 12.2.3 version, India OM Localizations

ACTUAL BEHAVIOR -----------------------RMA Sales order is not displaying lines in India Localized Sales order screen

EXPECTED BEHAVIOR-----------------------RMA Item line should be displayed in India Localized Sales order screen

STEPS-----------------------The issue can be reproduced at will with the following steps:1. Create a RMA Order by Referencing the Original sales order2. Check the line level information in the "Return" tab of India Localized Sales order screen3. The details are missing

BUSINESS IMPACT-----------------------The issue has the following business impact:Unable to Return the material

Cause

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