Support

Amberlight FAQ

If you need help using Amberlight, refer to the included manual first. You will find it easy to read and full of information.
Before asking questions please read Frequently Asked Questions, you might find the answer to your question faster.

Upgrade to v.2

All existing owners of older Amberlight versions are eligible for more than 50% discount - upgrade price is $39.99 USD. Users can upgrade the Amberlight license directly through the application’s menu: 'Help' > 'Upgrade to Amberlight 2' or via the
Upgrade Page.

All existing owners of older Amberlight versions are eligible for more than 50% discount - upgrade price is $39.99 USD.
Please send us your iTunes receipt confirming the purchase of Amberlight 1 to our email support@escapemotions.com. We'll get back to you with a discount.

All minor updates are for free (v.2.1, v.2.5, etc.). Major upgrades (v.3.0, v.4.0,...) are released once a year for a very reduced price for all Amberlight users.
We notify users through our newsletter and blog.

Purchase, Registration & License

If the registration key input text box is red - it means that there are more letters than needed. Please copy & paste the registration details you received as sometimes it happens that users misspell numbers with letters and vice versa when entering the key manually.
From version 2.1.5 Amberlight no longer supports registration keys. Existing users need to register using their Community account.

Unfortunately when the payment processing company declines a transaction on
behalf of your bank or card issuer, it does not tell us why.

Your card may have been declined by your bank or card issuer for a variety of
reasons; common reasons include:
- Incorrect credit card number or expiration date
- Insufficient funds
- Some banks will reject charges based on their own fraud rules

You will need to contact your bank or card issuer to find out the specific reason your
card was declined, since they are the one declining the transaction, and not us.

Solution:
You may re-attempt the transaction or choose "PayPal" Payment method. You
don't need to have a PayPal account - after you click "Checkout with PayPal"
method, you will be given a choice to "Pay with a credit or debit card".

- If you lost your installation file, you can download it again from here or from your Community account.
- If you forgot your password for Amberlight 2, you can recover it from here.
- If you lost your Registration Key, enter your email (Your ID) here, and we will send you the key.
- If you lost your computer, be happy your family and friends are healthy, it's more important than a lost computer. And we can still send you your installation file and Registration Key :).

- You may install Amberlight on multiple computers provided that not more than one of those computers is in use simultaneously and that those computers are solely for your own personal use.
Amberlight may be installed on a computer that is for multiple users but it may not be installed on more than one computer regardless of whether those computers are operated simultaneously or not.
Users may use the Software for commercial, or for-profit activities as well as for personal, non-commercial, or non-profit activities.
This is the complete license agreement included in a software installation.

Yes, you can if you own H.264 license, or if you convert the video using codec that allows commercial usage.
No software that uses H.264 codec allows you to export video for commercial purposes. To use video with H.264 codec for commercial purposes, every user needs to get license from http://www.mpegla.com. Users who do not have such a license may use video from Amberlight for commercial purposes after they simply convert the exported video using codec that allows commercial use.
We plan to include more codecs that allow commercial or non-commercial use in one of the nearest updates.
More information about H.264 can be found at http://www.mpegla.com.

You can set your scene size in menu "File"->"New...". The maximum resolution in Amberlight is unlimited and mainly depends on your computer memory.
If you would like to change scene size, change it from menu "Scene" -> "Scene Settings...".

Flame Painter and Amberlight are independent software that differ both in the
algorithm they use and the results they create. The effects achieved
with Amberlight can be hardly done in Flame Painter as Amberlight creates more
computer-generated art with a use of "law of physics".
In Flame Painter, you work with brushes and their settings, whereas in Amberlight you
manipulate with its fields and their parameters to influence the scene while you
watch it being re-rendered.

From Amberlight 2 users can export animations either as an image, image sequence in JPG, BMP, TIF or PNG file format with alpha channel or as a video in AVI, MOV and MKV with H.264, H.265 and huffYUV codec or WEBM with VP8 codec. The results can be imported into other graphic applications and become a part of bigger creative projects.

Alpha channel is a transparency channel which contains transparency information about the image. It is useful if you want to compose your painting as a layer in the third party applications like Photoshop or Gimp.
Here is a link with more information about the alpha channel: What is alpha matting?