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Error message examples - Inkjet printers and All-In-Ones

Printer error ----> See your documentation and call service if necessary.

A printer error has occurred. / Printer error occurred.

Printer error restart printer

General error

E-90

E (all lights flashing)

Err
FE

Troubleshooting

Clear all print jobs waiting to be printed from the computer before turning off the printer. To fully clear all print jobs you will need to restart the computer. See the following Related Articles if you require help with this step:

Once you have cancelled the print queue and restarted the computer, hold down the Paper/Bin/Cancel button or Stop / Clear button for 3-5 seconds.

Power off the printer/All-In-One. After it has powered off, also turn it off at the power point or disconnect its power cable, if possible.

Make sure that no paper remains in the printer. Check for torn pieces of paper around the front of the printer and the ink cartridge holder/print head. Carefully remove any paper or other obstructions from the paper path and inside the printer by hand.

Open the printer lid/scanner unit to make sure any tape securing the print head/ink cartridge holder has been removed. Some printers have a plastic block, referred to as 'protective material' in the user's guide, which helps prevent the ink cartridge holder from moving during transit. Make sure that this has been removed; if the protective material is in its original position, remove it and install it in the storage position. If in doubt, refer to your product's Start Here guide/Setup Sheet for guidance.

Close the printer cover/scanner unit. Press the On button to power on the product. If the error message still appears, contact your dealer or Epson.

Error message examples - PictureMate series

Fig.

Error message

-

Printer error ----> See your documentation and call service if necessary.

A printer error has occurred. or Printer error occurred

General error

E-90

Troubleshooting

Clear all print jobs waiting to be printed from the computer before turning off the PictureMate. To fully clear all print jobs you will need to restart the computer. See the following Related Articles if you require help with this step:

Once you have cancelled the print queue and restarted the computer, hold down the Cancel button for 3-5 seconds.

Power off the PictureMate. After it has powered off, also turn it off at the power point or disconnect its power cable, if possible.

Open the PictureMate's paper output tray and loading tray. Check for any foreign objects here that may be causing a problem with the paper feed rollers. Check for torn pieces of paper. Carefully remove any paper or other obstructions from the paper path by hand.

Press the On button to power on the product. If the message appears, try holding down the Cancel button for 3-5 seconds. If the error message still appears, contact your dealer or Epson.

If you continue to experience an error after following the troubleshooting above, please contact Epson for help. For customers outside of the UK and Ireland, you can visit your local Epson support site via www.epson-europe.com and use the 'Contact' link at the bottom of the page.

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