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Can't run Avast or Malwarebytes Anti-Malware

The problem is with my daughters computer. She said it is running slow and takes forever to load web pages. I tried to run her anti virus and anti spyware programs to see if that would help.

First I ran SuperAntiSpyware. I updated the definitions and ran a quick scan. It found and removed 555 issues. The log consists of 42 registry threats and 513 file threats detected. The main items are PUP.StartNow Tool Bar (69 items); PUP.FunmoodsToolbar (23 items) and the rest were adware tracking cookies. I can post the log if you want but it is quite long.

Next I tried to run Avast. It wouldn't load or start or whatever you call it. Then I tried Malwarebytes Anti-Malware. I was able to update and start a quick scan. It would run for about a minute. It found 2 items. Then the computer would freeze up. I wasn't able to view what it found. I had to kill the power and restart the computer.

I restarted in Safe Mode and tried Malwarebytes again. It would run for a minute or two. Find two items and them freeze up. Power off and restart in Safe Mode. I tried running Avast it completed 76% of the quick scam. Found one item and then the computer froze up again.

I was unable to download CCleaner. There are no system restore points set on the computer.

Where do I go from here? The computer is a Dell Inspiron laptop running Windows 7

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.

Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)

A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.

If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

When it is finished the utility outputs a list of detected objects with description.
The utility automatically selects an action (Cure or Delete) for malicious objects.
The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue

Let reboot if needed and tell me if the tool needed a reboot.

Click on Report and post the contents of the text file that will open.

Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.

Now try to rerun MBAM ( Malwarebytes)or SAS ( SuperAntiSpyware)

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

Next I tried to run MBAM. It ran for 20 seconds, found 18 objects and then stopped responding. I let the computer sit for about a half hour. When I checked it again MBAM had run for 25 minutes 26 seconds found 33 objects and was not responding. I let it sit overnight. This morning the whole computer was froze up and I had to kill the power and restart.

Since I rebooted the computer this morning should I run RKIll again? Also is it OK to turn Avast back on? I disabled it to run RKill.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

I followed the instructions and posted a DDS log in the Virus, Trojan, Spyware, and Malware Removal Log forum. This computer is using a 64 bit system so I didn't run the GMER log. Everything went well with creating and posting the logs

That's fine. Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook