FAQ.

Who are you and why is there a charge from you on my credit card statement?

Democracy Engine, LLC, provides software and services to donors, specializing in candidate and nonprofit/charitable donations. When you use our tools to make donations (or pay our fees), we’ll end up on your card statement.

We understand that people often focus on our partners or their intended recipient and ignore our role in the process, but that’s who we are and why we are on your card statement.

If you ever have a question about a charge your card, think it could be a mistake, or just need a refund, please visit our Contact page and fill in the form, drop us an e-mail (support (at) democracyengine (dot) com) or give us a call (202-630-6597, though if you don’t catch us, an e-mail will usually get a faster response than a voicemail).

How do I know my money has been received by my intended recipient?

As a general rule, you should give your recipient a few days to receive the data, but you can always check with them if you want to verify that the donation has arrived like it’s supposed to. For recipients—such as candidates for office—who have to disclose their donors, you can also check with a regulator, such as the Federal Election Commission for candidates for federal office.

How can I request a refund of a donation?

Your money is your money. If you did not mean to make a contribution, discover an error, or just want your money back, please contact us and we’ll happily help you resolve the situation (and refund your contribution).

You can reach us by phone or e-mail, but e-mail is best. Our e-mail address is info (at) democracyengine.com and our phone number is (202) 630-6597. Whether you call or e-mail, please give us your full name, the last four digits of the card used, the amount and the date of the contribution.