Accessibility Services

To better serve passengers, wheelchair and mobility assistance service is readily available to you through the airlines operating at Toronto Pearson. To pre-arrange this service, please contact your airline directly.

Porter service is also available in both terminals to help you with your luggage.

Please note: Notify your air carrier or travel agent when booking your flight if you require special assistance. Your airline can provide information on the use of wheelchairs, passenger escort services, transportation within airports, check-in, boarding and arrival support at your destination.

For information about airport accessibility, please call us at (416) AIRPORT (+1-416-247-7678).

MagnusCards - a life skills app for those living with autism

Toronto Pearson is proud to be the first airport in the world to offer passengers MagnusCard, a free app created specifically for those living with autism and other cognitive special needs. MagnusCards combines structured, step-by-step guidance with game design to help teach a variety of life skills through free downloadable Cards Decks.

There are designated drop off locations on the Departures Level inner curb lanes at both terminals for passengers that may require assistance. When you arrive at the airport, look for the accessibility signage and you will know you are in the right place.

When you arrive, please proceed to the Pre-Arranged Pickup Location on the Arrivals Level of the terminal. There, a Commissionare will ask for your name and the name of the Taxi/Limousine Company picking you up. The curbside dispatcher will summon the vehicle through a prearranged automated system. You’ll find the Pre-Arranged Pickup Locations at:

Schedule 11: Employees & Contractors - As providers of transportation-related services to guests at Toronto Pearson, GTAA employees and contractors are required to complete a level of accessibility training appropriate to the requirements of their function. This training is a regulatory requirement of the Canadian Transportation Agency.