TECHNICAL SUPPORT

TO ENSURE THAT ALL ISSUES ARE RESOLVED AS QUICKLY AND EFFICIENTLY AS POSSIBLE ALL TECHNICAL SUPPORT IS VIA E-MAIL OR THE SUPPORT TICKETING SYSTEM.
The average support response time via email or ticket is 10 minutes
If you do not want to use the electronic support services then you can e-mail us with the details of your technical support request and the reason that it cannot be resolved using the online support portal and we can schedule a telephone call, however online tickets will remain the priority.
Prior to the scheduled telephone support you will have need to provide basic information such as :-
Your company and contact details
Router make / model IMEI / firmware level
nature of fault
This will ensure that we can be prepared beforehand and provide an efficient service,

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Speedroute

Speedroute H820Q CAT6 LTE 4G Router

Here is a quick video guide to show the basics for configuration of the Speedroute H820Q 4G Router.

Configure port forwarding (of course this only works if using fixed IP sim card or mobile service that provides dedicated public IP address that works with DDNS)

Change router user name and password

Update router firmware

Factory reset router using web interface

If you need to factory reset the Speedroute H820Q router using the reset button we suggest the following.

Power on router and wait for 2 minutes

Press and hold reset button for 10 whole seconds

Release and immediately press and hold for a further 10 seconds

release and wait for 2-3 minutes for router to reset and reboot – you should then be able to log into the router with the default IP address (192.168.8.1) and default user name and password (admin/admin).