Job description

A rapidly Consumer business is looking for IT Digital and Customer Experience Manager. This role will responsible for all customer technologies like digital and contact center. Provides strategic planning, sourcing and vendor management.

Key Responsibilities

Drive easy access to ordering; including online and contact center.

Build & develop a strong team to be able to deliver the goals to attain technology dominance.

Partner Marketing to ensure alignment on best practices with digital, contact center systems and processes to maximize sales and minimize cost.

Consult with all stakeholders including , Marketing, Operations and partners to provide advice on best practices on systems solutions, keeping in mind sales and margin impact, as well as to ensure appropriate investment in strategic and operations systems.

Direct and plan changes in staffing and reporting relationships. Lead, motivate and oversee training and development of team members in order to achieve department objectives and to provide candidates for succession, progression and growth. Ensure all team members understand their accountabilities & have the authority and expertise to achieve them.