1: If you ring your bank within 24 hrs of any direct depit going out your bank can recall with out charge.
2: Always cancel direct depit at your bank and at the company.
3: Any company who belives you owe them money and you have a signed direct depit mandate can reactvate all cancled direct depits(if canceld only with bank) you must tell the company to remove there mandate.

Its very important to cancel your direct depit both at your bank and with the company.

Virgin installed yesterday, phoned talk talk to cancell today. They owed me a shit load in credit (about £60) they had given however trying to get the last £25 bill I refused to pay written off was like trying to draw blood from a stone. Eventually after a further 30 mins of shouty arguing in pidgeon english, he buckled and wrote it off and also wrote off the final line rental bill.

And then to top it all off, they send me this e-mail...

Quote:

Dear TalkTalk Customer,

Our records show that you recently contacted us. We’d like to know what you thought of the service we gave you, and would really appreciate some feedback on your experience.

We will then use your feedback to improve the experience next time you have the need to contact us.

The survey should take no longer than 5 minutes.
Please click here to answer a few questions about your experience.

Thank you in advance for your time and feedback.

Kind regards,

TalkTalk

I chuckled to myself and then filled it in honestly and openly.... Then laughed at what I'd written, then asked the missus to read it and she laughed....

You deviate form the script in front of them and they are screwed mate. You might as well talk to Gunny instead

On the speed issue, I am downloading a L4D campaign at around 40 t0 55 KB/sec. I'm with Sky, I'm also a LONG way from the exchange which I believe, due to my lack of speed, might be located just outside Istanbul!

And to round off the sour deal, a letter drops on the door mat today with a final demand for £61... About to ring now and tell them where to stick it.

I'd heard that they just keep billing people so I made sure the direct debit was cancelled and that their billing system was set for manual payments before I (seemingly didn't) cancel. Thank fuck they are just asking for money, not me trying to claw it back!

Hi dudes, have sky and luckily an updated exchange, COD4 pings at an average 31 so well chuffed. However the call centre is in a run down old colony of ours, namely Scotland!!! I can usually understand the indians better!!!!!!!