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For ALL non-pony bead custom orders there will be a commission fee, that must be paid before item is made. I comes out of the total for your order. This fee is non-refundable.

Returns & exchanges

If anything is damaged during shipping, feel free to message me and let me know within 30 days. I will fully refund you, or I can remake it for you. I will ship it back for free also! :)

Most of my kandi is 'one size fits most'. If a mask does not fit and you want to adjust it. Message me for EASY DIY instructions. :) Extra string and beads can also be sent along with your purchase, please just let me know at checkout.

Or know what size you are already for a mask or cuff? Or want a different size? Tell me! I can adjust for you before i ship it, just let me know at checkout!

Also, All pre-made item sales and clearance sales are final.

(:

Shipping policies

I believe in getting you your order as soon as possible. All items that are already made will be shipped out with in 1-5 business days after your order is processed. I do not normally ship out on weekends unless the item is needed asap.

INTERNATIONAL SHIPPING: International shipping is available upon request. Shipping prices vary. If you live outside of the US and are interested in purchasing an item. Please send me a message. :)

For custom orders; shipping times may vary. If you need it by a specific date, that is also possible depending on the time it is needed and how big of a project it is.

Over-night shipping is available upon request. Please let me know in advance.

All items are shipped USPS with tracking number.

**Please make sure your shipping address is correct at checkout. Shipping is non-refundable for items that have already been shipped.**

Additional policies

All items listed are sold as is. Please make Custom orders using the 'Custom order' button. If you would like a different color or style of something that is already listed, this is considered a CUSTOM order as well. (also for custom orders, see 'commission fee')

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.