I just spoke to Cappellini. They asked me to take photos of the chips and show them the problem. I fear they will write them off as natural imperfections or simply incidental to how marble is worked. The truth is, I feel slightly silly for raising the issue, as the chips are not anything anybody would ever notice unless they knew to look for them. However, I also feel that this is an expensive table and the product ought to arrive in new, undamaged condition.

I am also annoyed that Cappellini did not sound more apologetic. The vibe is more: "Well, we'll look into it. But keep in mind, this is the second table we've shipped you that you haven't been happy with . . . " It should be more: "Oh fuck. I can't believe we sent you another faulty table. That is inexcusable. We will get right on it."

Anyway, from all my experience with luxury goods, warranties or guarantees to get things right are really promises to try a few times and then quit, regardless of whether problems are the vendor's fault. When things get to that point, the vendor suddenly forgets that he ever messed up, and then adopts the posture that he's just been doing you favors to make you happy.

I'd tell the company to fuck off and buy drugs instead. Table isn't happening...

And I suppose he can just do lines off the floor? You really have to learn to think these things through, Fuuma.

Quote:

Originally Posted by mafoofan

The first table was not Cappellini. The second two are. The second we, maybe stupidly, acceptedl delivery of.

Credit cards are your friend.

Send it back. You know these chips are going to eat away at your soul. Every time you look at that table now, you will see nothing but chips. You will lie in bed at night, straining to hear the gentle ping as a tiny shard of marble detaches itself from your table and soundlessly embeds itself in your carpet.

Send it back. You know these chips are going to eat away at your soul. Every time you look at that table now, you will see nothing but chips. You will lie in bed at night, straining to hear the gentle ping as a tiny shard of marble detaches itself from your table and soundlessly embeds itself in your carpet.

I think this is the first thing you've said in this thread that has been dead-on accurate.

I fear they will write them off as natural imperfections or simply incidental to how marble is worked.

I don't mean to taunt you with this, but my 50-year old Saarinen table has no chips. According to my furniture guy, the quality of Cassina, Cappelini, etc. have been falling precipitously for years as their prices have risen higher --- he often has to repair or return new stuff that comes damaged out of the box.

Vintage might be a better way to go if you have the patience, though it is not that much cheaper when you find a good example.

SH, you have disappointed in so many ways already. I can understand bittnerness about a failed personal or professional life, though I condemn it. But bitterness about what others can afford? That is pretty fucking low.

Serious question, SH: Assuming Foo is to have some furniture in his home, how exactly should he procure this furniture? You're criticizing his buying new pieces, but wouldn't these delivery issues remain with used/vintage stuff? If there are more reliable vendors, why not suggest them?

Serious question, SH: Assuming Foo is to have some furniture in his home, how exactly should he procure this furniture? You're criticizing his buying new pieces, but wouldn't these delivery issues remain with used/vintage stuff? If there are more reliable vendors, why not suggest them?

Your questions presume that SH has a legitimate point and that he is not simply a bitter, disgusting human being..