Lombard Direct is a British-based finance company offering loans and insurance, a member of the Royal Bank of Scotland group, Lombard Direct was founded in 1995. Since August 2009, Lombard Direct have not offered new personal loans and are not currently accepting new loan applications. If you have an existing loan with them you can still call the Lombard Direct phone number provided above. The customer service team are available from 8am to 7pm Monday to Friday and between 9am and 5pm on Saturday. The office is closed on Sundays and Bank Holidays. Home and Motor insurance enquiries and MasterCard Customers can use the same telephone number. The Royal Bank of Scotland Group is a British banking and insurance holding company in which the UK Government holds an 82% stake and is listed on the London Stock Exchange.