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A NUMBER OF YEARS AGO, Philip Crosby wrote a wonderful book titled Quality is Free, in which he argued that it’s cheaper to build things right the first time than it it is to fix them later. …continues

If you believe that you are too busy to focus on details, or that attending to the minutia of your business or life would make you less effective in delivering your services, then I encourage you to reexamine your thinking. …continues

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Extraordinary People

Dave Girgenti is the founder of Wish Upon A Hero, a unique non-profit organization that helps fulfill the wishes of people in need with the willing generosity of those that can help. Dave's idea was born in New York following the September 11th attacks and was pushed to fruition in the wake of Hurricane Katrina.