Modern & Zen Villa in Nai Harn.

The villa is located close to one of the most beautiful area of Phuket. Convenient and casual access to wide choices of restaurants, supermarkets, banks and a boat pier.

Amenities

Kitchen

Wireless Internet

Iron

Dryer

Washer

Hair dryer

House Rules

Not suitable for pets

No parties or events

5 Reviews

Accuracy

Communication

Cleanliness

Location

Check-in

Value

Rosmali

April 2018

The house was nice, super hot tho if you don't use aircon all the time (but be aware as electricity was charged separated). I think would be great if there was a screen, then we could leave the air flow, and the mosquitos would not come in. I think little things will not make the…

Response from Yves:

We are regretful to hear of the guests experience while staying in our property. All details of the property including the property structure as well as the electricity is disclosed in Airbnb upon booking that it is not included in the rental price. As for the mosquitoes, as in most tropical countries they are expected to come out by dusk (for about 1 hour) and as long as our guests are mindful to close the doors and windows at that time then there should be no issues of such. The property is under self catering system and we always provide all guest with bottles of water and basic kitchen items upon check in. However, other items like sponge/ detergent and soap for shower can be purchased at the closest supermarket or convenience stores.
We are glad to hear that the guest enjoyed the majority of their experience in our property. We take all feedback seriously and will use this to continue to better our services for all our guests and we hope this helps address the concerns posted in this review and we hope to see Rosmali back in Phuket soon.

We are glad that the Guests have enjoyed their stay in the house. Due to an accident that blocked the traffic, our designated driver could not reach the airport on time to pick up the Guests so we had to reschedule another driver, which delayed both, pick up and check in, we apologized for the inconvenience and explained to the Guests that those events are independent of our will and that we did our best to resolve the situation. Please note that the Guests had a shaded area foreseen at the villa on arrival and did not have to wait under the sun. Regarding the internet, there was a technical issue that needed a few days to fix, however we did install an alternative network for the Guests not to remain without internet. Regarding the situation of the villa, we have never received negative comment as the villa is situated at 15 min walk of Nai Harn center and 25 min from the beach. Those informations are given during the check in as part of the procedure so the Guests are aware since the first day. We hope to see Toke back to Phuket soon.

Hosted by Yves

Phuket, Thailand · Joined in October 2013

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2490 Reviews

We have more than 17 years experience in tourism & hotel management in Europe and Thailand.
Our success is due to their high knowledge of the business, strong organization skills & the knowledge of 5 languages.

Languages:English, Español, Français, Italiano

Response rate:100%

Response time:within an hour

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