Business users can define rules for determining which messages and content should be used in a document. These rules are typically based on a characteristic of the recipient – such as loyalty program membership level or customer preference profile. The software dynamically applies these user-defined rules.

The final documents produced can contain advanced markup – like OMR marking for optimized mailing and enveloping, and hyperlinks back to other live information sources (such as customer portals and QR barcodes).

Branding and logos can easily be applied by the sender of the document. The application natively integrates with SAP Hybris Digital Asset Management to dynamically load and apply the right versions and formats of graphical content.

Advanced business graphics are supported – as is the ability to dynamically generate advanced graphics onto documents, e-mails, and pictures.

Document Process Automation

The software automates and simplifies the creation and delivery of customer communications – and increases their effectiveness – by consolidating output from SAP Hybris solutions into a single production environment.

Millions of documents can be produced annually to suit the needs of your organization and size of your customer base. Each document is personalized and individually assembled in the format you want, and for the distribution channel specified by the recipient.

Enterprise data can be integrated with your document processes to extend the value of your SAP solutions.

Product extensions

Capture documents that can be managed and shared as part of the SAP Extended ECM workspace. Get a 360° view of all relevant information – and take advantage of robust records management capabilities.

Support

Get the support you need to keep SAP Digital Documents by OpenText running at peak performance. Our experts can help you maximize the value of your software, take advantage of new business models and capabilities, and more.

*Customer Login Required (S-User) – Information marked with an asterisk is available to current SAP customers only. Your customer login (s-user) is required to access this information. Please contact your local SAP support center for assistance.