Ever hear of a wireless company called H2O Wireless? Neither have we, but you might start seeing them more often now that they’ve announced a new pricing plan. For just $60 per month they’ll give you a SIM card that connects to AT&T’s network (H20 Wireless is a mobile virtual network operator) and gives you unlimited talk, text, and data. That’s right, even data. AT&T doesn’t even offer unlimited data, and if you get their largest data bucket, plus unlimited talking and texting, you’re looking at spending well over $100 per month. We’ve been recommending Simple Mobile forever now, their service uses T-Mobile’s network, but even today it’s kind of difficult to find devices that use T-Mobile’s funky 3G/4G spectrum bands. That isn’t going to be the case with H2O Wireless. There are plenty of smartphones, dongles, whatever, that connect to AT&T’s 3G/4G network, which makes you wonder why anyone in their right mind would sign a 2 year contract just so that they can pay more the for exact same service?

Yes, you’ll have to pay more for your smartphone since you’re not going to get it subsidized, but pull out a calculator and do some simple math. Would you rather walk out of an AT&T store after spending $200 on a smartphone and agreeing to pay $100 per month for 24 months for a grand total of $2,600 over the next 2 years, or would you rather pay $600 for a top of line smartphone and $60 per month for 24 months, which comes out to just $2040? That’s a difference of $560, money you can put towards your next smartphone!

For some odd reason, prepaid gets a bad reputation in the United States. Is it because drug dealers and illegal immigrants use it to escape the long arm of the law? Possibly, but those folks are smarter than you if you’re a slave to AT&T’s ridiculous prices. Go switch. Now.

Prepaid gets a bad rap, because it’s not as reliable. Sure, I can pay $60 a month, but I get ONLY AT&T’s direct service map. They have to pay other carriers to make sure their customers get service where they don’t have a foot print. Sure, it is a large area, but there are alot of holes in it. That means the MVNO doesn’t get the same service because it doesn’t have the same agreement. And please… don’t call HSPA+ a 4G network. It’s crap compared to LTE and an MVNO won’t have access to that.

AJ

You hit the nail right on. Great to hear someone informed post something. I explain this to many customers but somehow they don’t get it or they believe we lie.

The only other GSM operator is T-Mobile, and they pay AT&T to extend THEIR coverage map, not the other way around if I understand correctly. As for calling HSPA+ 4G, it benches as fast as average speeds seen on Verizon LTE and Sprint WiMAX.

Anonymous

I’ve been using MVNO tracfone’s straight talk service, Nokia E71 that runs on AT&T’s 3G service and I’ve had no problems with speeds or availablility of signal. Granted I might merely be lucky as to my location, but then I should imagine there’s too many lucky people to merely discount my experience. If you can BYOD to H20, to be used on AT&T – then happy days. But $60 is still quite a substantial amount more than $45 a month.

Anonymous

I’ve been using MVNO tracfone’s straight talk service, Nokia E71 that runs on AT&T’s 3G service and I’ve had no problems with speeds or availablility of signal. Granted I might merely be lucky as to my location, but then I should imagine there’s too many lucky people to merely discount my experience. If you can BYOD to H20, to be used on AT&T – then happy days. But $60 is still quite a substantial amount more than $45 a month.

Anonymous

I’ve been using MVNO tracfone’s straight talk service, Nokia E71 that runs on AT&T’s 3G service and I’ve had no problems with speeds or availablility of signal. Granted I might merely be lucky as to my location, but then I should imagine there’s too many lucky people to merely discount my experience. If you can BYOD to H20, to be used on AT&T – then happy days. But $60 is still quite a substantial amount more than $45 a month.

Anonymous

I’ve been using MVNO tracfone’s straight talk service, Nokia E71 that runs on AT&T’s 3G service and I’ve had no problems with speeds or availablility of signal. Granted I might merely be lucky as to my location, but then I should imagine there’s too many lucky people to merely discount my experience. If you can BYOD to H20, to be used on AT&T – then happy days. But $60 is still quite a substantial amount more than $45 a month.

Anonymous

I’ve been using MVNO tracfone’s straight talk service, Nokia E71 that runs on AT&T’s 3G service and I’ve had no problems with speeds or availablility of signal. Granted I might merely be lucky as to my location, but then I should imagine there’s too many lucky people to merely discount my experience. If you can BYOD to H20, to be used on AT&T – then happy days. But $60 is still quite a substantial amount more than $45 a month.

Anonymous

I’ve been using MVNO tracfone’s straight talk service, Nokia E71 that runs on AT&T’s 3G service and I’ve had no problems with speeds or availablility of signal. Granted I might merely be lucky as to my location, but then I should imagine there’s too many lucky people to merely discount my experience. If you can BYOD to H20, to be used on AT&T – then happy days. But $60 is still quite a substantial amount more than $45 a month.

h20

H20 has access to HSDPA+ I have been using it, their speeds however are throttled at 250-500k.

h20

H20 has access to HSDPA+ I have been using it, their speeds however are throttled at 250-500k.

h20

H20 has access to HSDPA+ I have been using it, their speeds however are throttled at 250-500k.

h20

H20 has access to HSDPA+ I have been using it, their speeds however are throttled at 250-500k.

h20

H20 has access to HSDPA+ I have been using it, their speeds however are throttled at 250-500k.

h20

H20 has access to HSDPA+ I have been using it, their speeds however are throttled at 250-500k.

Claudethechamp

would the virtual voicemail work

romo1967

Greetings! I am looking to purchase an Iphone 4 (probably off of Craigllst) and am wondering what I need to do to use it on H2O Wireless (unlock? jailbroken?). Will all the applications such as Internet, MMS, SMS, Facetime, (Apple applications) etc work properly on H2O? and do you know how their coverage is? I’m in Orlando, Florida. Spotty? good? Any help is greatly appreciated. A friend recommended Simple Mobile since that is who she has her unlocked Iphone with but I’m unsure if all of her applications work. Thank you for your time 🙂

Steelalonde

I have the exact setup that you are inquiring about. iPhone 4, H2O wireless $60 unlimited plan. You will have to cut your sim card to small size, Jailbreak and unlock your iphone to have all applications work but once you do it will work great. AS LONG AS YOU HAVE DATA LEFT. Once you use all of your data it will simply stop working then restart on your next bill cycle. As far as coverage I would imagine that you will have good service. I live in Key West and get great service even out on the boat if close to the island. Good Luck and yeah H2O really did a great job lying to people about the data plan. I was very unhappy to hear my data was no longer unlimited but the customer service rep told me the were working to get it unlimited again. Left me with some hope to have unlimited again. either way I am much happier than paying $140/month with AT&T

Jfjfjf

constantinescu, i like the way you think logically. you have a conspiracy instinct. Anyways, tmobile is coming out with a 30 dollar plan that has 100 minutes, unlimited text and web. its price can not be compared

I’d like to know for sure what data speeds h2o throttle at. Simple Mobile’s $40 plan includes “3G” but is throttled at a pathetic 120kbps.

Gar3lau

actually it goes at a maximum og 3mbpz

Umdjxrated25

h2o sucks

Umdjxrated

ive had it over a week they took off my internet they took off my texting without sending a text message dont waste ur money guys trust me when i tell u this it sucks i called customer service they dont know the meaning of “unlimited” i repeat do not use h2o wireless ur gnna regret it i know i do

Mastetcassanova

this is the problem i have now i can receive my international text messages ,but when i send one it’s a no no .

Mastercassanova

Everything use to work for me with the $60 dollars plan ,may be ther is a problem i don’t know i hope they fix it .now if i send a text message international it’s a no go ,is there anybody else who have the same problem .

This company sucks. The unlimited $60.00 plan has a catch to it. Web can only be 2GB a month. So if your a web surfer, app playing, pandora listening user DO NOT USE THIS COMPANY:

I have been with this company for no more than 2 months and I am close to going crazy with the customer service and company itself.

This company obviously do not know how to run a cell phone company and to think you use T-Mobile towers; what a disgrace on their end for even allowing that.

When I first activated our phone with the company everything went smoothly; my internet worked perfectly and amazingly fast, etc.

Then a week and half later my internet stopped working, I called into H2O customer service line (which was absolutely horrible, due to the fact you had me on hold for over an hour) finally spoke to a young woman and she explained to me that within the Terms & Conditions it states we could only use 2GB worth of internet a month? On top of that when I asked to speak with a Supervisor; she refused to put one on and claimed that one would call me back within an half hour—never received the call! Could you imagine how furious I am, that I am spending $60.00 a month on a garbage plan??

When T-Mobile offers UNLIMITED TALK TEXT WEB FOR 50.00/MONTH; YOU WOULD THINK SINCE YOUR THE “CHEAP” COMPANY YOU WOULD BE CHEAPER.

Now does that sound right when all of the advertisements state for the $60.00 plan UNLIMITED TALK, TEXT AND WEB!! On top of that your representative who I opened up the plan with didn’t even advise me of the limit on an unlimited plan.

Now I stated i wanted call back today 12-29-11 before 8 p.m. ET tonight or I will submit a claim with my bank and charge back for the past 2 months of service as well as issue several BBB complaints and reviews about your company and its service.

So today I also tried to speak with the online reps. below is the exact conversation:

(12:20:39)SUPPORT:Welcome to H2OWIRELESS. Please wait for the next available representative. (12:21:27)Tabitha Aponte: To whom it may concern, I have been with this company for no more than 2 months and I am close to going crazy with your customer service and company itself. You guys obviously do not know how to run a cell phone company and to think you use T-Mobile towers; what a disgrace on their end for even allowing that. When I first activated our phone with your company everything went smoothly; my internet worked perfectly and amazingly fast, etc. Then a week and half later my internet stopped working (12:22:14)Tabitha Aponte: I called into your customer service line (which was absolutely horrible, due to the fact you had me on hold for over an hour) finally spoke to a young woman and she explained to me that within the Terms & Conditions it states we could only use 2GB worth of internet a month? On top of that when I asked to speak with a Supervisor; she refused to put one on and claimed that one would call me back within an half hour—never received the call!

(12:22:28)Tabitha Aponte: Now does that sound right when all of your advertisements state for the $60.00 plan UNLIMITED TALK, TEXT AND WEB!! On top of that your representative who I opened up the plan with didn’t even advise me of the limit on an unlimited plan. Now I want a call back today 12-29-11 before 8 p.m. ET tonight or I will submit a claim with my bank and charge back for the past 2 months of service as well as issue several BBB complaints and reviews about your company and its service. (12:23:38)SUPPORT: Thank you for contacting customer service, my name is ANTHONYS. How can I help you? (12:26:07)Tabitha Aponte: Please read the previous emails I had sent you prior to you answering me

This “Anthonys” just timed out my conversation and never replied back.

I am furious and I want my $120.00 back today!

Your Desired Resolution: Either I have UNLIMITED INTERNET AS MUCH AS I WANT EVERY MONTH (WHICH IS EXACTLY WHAT I AM PAYING FOR) OR I WANT MY MONEY BACK FOR THE MONTHS USED WHICH IS $120.00

Rayg

Customer service is a disgrace. I called after finding my web was limited to 2GB not unlimited as was advertised and sold. I was palmed off to a supervisor who was supposed to call me back. No call. I havn’t had a problem with the plan as yet but have been advised by others that they are able to close your plan down if you “overuse” any feature.

Buyer beware

Raz

I’ve been an H2O customer for a few months now. I came from a 2 year comitment to a Sprint plan with 450 minutes, unlimited text and no internet for $68 and change every month ($49.99 + all the taxes and BS). I have the $50 a month plan with H2O; unlimited minutes,unlimited text, picture mail(which I don’t use yet) and 250MB of Data. I am happy so far. I have seen the plans decrease their features over the past few months. Free International calling dropped from $20 / month to $10 across the board on all monthly plans. The $60 / month plan also just dropped from 3GB per month to 1GB this month. Like someone said, if you use up you Data before the month ends, the data part just stops. I connect at home and work to wireless routers which saves quite a bit on the data and is a lot faster ( I have an iPhone 3GS with 32GB). The plus is if you decide that you no longer like the H2O plan that you have, you can just walk away. No commitment like I had with Sprint and cancellation fees.

Rayg

I am really pissed at H2O. reducing the plan to 1GB?? Come on. They went from unlimited to 3GB to 1GB? for $60. It’s now better to get straight talk.buy the damn phone and pay $45 without restrictions for the same service.

CELLULAR1980

H2O DROPED THE BALL AND NOW THEY SUCK, THEY LIE TO THERE CUSTOMERS !!!!! TALK TO MUCH OR TEXT TO MUCH AND SEE WHAT HAPPENS THEY WILL CUT YOU OFF, AND WHEN YOU TALK TO CUSTOMER SERVICE TO SEE WHY THEY SAY ITS “”ABUSIVE”” ITS A JOKE NOW PLEASE DONT CALL THERE 1800 NUMBER CAUSE YOU WILL GET “” SUPER PISSED OFF “””” TRUST ME AM STILL PISSED AT HEM AND ITS BEEN A MONTH SINCE I TALKED TO THEM “””” AM TELLING EVERYONE I KNOW NOT TO SWITCH TO H20 THAT THEY LIE TO EVERYONE

Supermaiser_10

hiii im a h2o rep .. the reson why we sometimes give a hard time is becuase the customers give ud a HARD are rude we start treating them great then cstomers lack of education start using horible BAD language haha we only laugh but the one how lose are u the cstomers haha soo thats why this issue happns 😀

Supermaiser_10

hiii im a h2o rep .. the reson why we sometimes give a hard time is becuase the customers give ud a HARD are rude we start treating them great then cstomers lack of education start using horible BAD language haha we only laugh but the one how lose are u the cstomers haha soo thats why this issue happns 😀

Robert

This cell phone company is a joke! I’m going to sue for my 60 dollars back. They shut my internet off

Rocky98

h2O is the worst wireless provider, being first a limited data company, later they enticed customers with unlimited everything for $60/month One month later, without any warning, they limited to 1GB/month data, discontinued the international text messages, reduced the $20/month for international calls to $10 however they keep charging same $60/month. Hope the general attorney take a note of this scammers and prosecut’em with multimillion dollar fine to refund customers affected

Nasasha Munroe

WORST PLAN ON THE PLANET… PAID 632.00 FOR iPHONE PLUS UNLIMITED SERVICE… OR SO I THOUGHT…

Customer Service Sales Reps. are LIARS!!!! The data plan changes arbitrarily from 6 to 2 and now to 1 GB/month!!! WTF.

FALSE ADVERTISEMENT IS AGAINST THE LAW… THIS IS FRAUD!!! I feel a CLASS ACTION SUITE COMMING ON!!!! First… I need to stop typing and go to the Better Business Bureau!!!

I am with you! I will help you with this as I have been wanting to do the same for the past 3 days since they cut off my texting for “unreasonable usage”. What bullshit! I have UNLIMITED texting!

Modi

H2O wireless is more than terrible…………first they got the worst Customer service, now they just keep messing with the $60 plan unbelievable am speechless.

Lapachanga1

I aggree is not terrible is extremetely horrible terrible…now they change the 2gb to 1gb because they can! since they is no contract you fet @#$#$ in the A$$. now I’m going to have to go to another carrier this is ridiculous

Capt Mark

I purchased an iPhone and was told I was on the $60/mo plan but was immediately put on the $50/mo plan but never told. My Data was cut off and only then did I realize I was not on the $60 plan. I used less than 150mb since then and had my data cut off twice. I finally got back on the $60 plan which I thought I was on all along after several calls through November and December. I was told this day that my talk time is far in excess of what is acceptable and that I have to go on the $50 plan or PORT OUT! This is 1/13 and I just took care of this on 1/3. Now I have no data and I am waiting for a supervisor to call me back. I am very unhappy and of course we cannot do three-way calling and as a broker all I do all day is put buyers and sellers together while I mediate.

Meetfitsum

Unfortunately the voice usage on the account is considered excessive and unreasonable use under our Terms h2o phone is fack up phone company i was h2o phone company custemer every thing unlimited i paid $60.00 only used 20 day i asked custemer service said Unfortunately the voice usage on the account is considered excessive and unreasonable use under our Terms

Anonymous

All pre-paid services have limitations. If you text A LOT like 3000 text a month they’ll stop your service, if you use A LOT of internet, say, 2 or 3 gb before the month is over, they’ll knock it down, if you use hours and hours of voice they’ll cut it off. Read the fine print “Terms and Conditions”. Most or all pre-paid services do that.

Lick

They cut my phone 10 days before payment due, how could that be unlimited? I will by a sim car with T-MOBILE next month and perhaps unlimited is trully unlimited

Luser

H2O wireless has either a massive outage or simply folded down. H2O customers areound the country have no service as of 1/16/2012

smith

same thing here did they just close or whats up?

rick

I’m in NC and I have been having H2O for a year now, no interruptions whatsoever

rick

I’m in NC and I have been having H2O for a year now, no interruptions whatsoever

A U

h20 sucks

Paco Sanchez

HO2 is without a doubt or question the WORTH cell phone service this side of Jupiter! To begin with you get a call or a text you’ll most probably get it 5 to 15 later; you make a call and the calls simply drops; the service is extremely limited as to when you can make and/or receive calls; then if you call customer service you will not hear anyone for at least 30 minutes without exception. You doubt it call them: 1-800-643-4926; when you do get a “good” call you can barely hear your party. These are good aspect of H2O of this crapy cell phone service. The point is stay away from it. I have called FCC and they have received “tons of complaints” about this company, H2O, you want to pay for trouble then give your $40 or $60 to H2O and you’ll get exactly that headaches and trouble.

Paco Sanchez

STAY AWAY FROM H2O!

Paco Sanchez

If PC Metro sells you H2O and you will definitely get trouble service you can hold PC Metro responsible for the bad service you will definitely get from H2O.

DO NOT waste your time with this company, we got our son an Iphone 4 for xmas, then we had to get it jail broke (more money) to work for sending text messages and picture messages and then 2 weeks later he has no text service, we call up h2zero and get someone in New Delhi India and they tell us his phone is cut off for excessive use…..some unlimited plan huh?….Like I said they should change the name to H2ZERO…….this company is a rip off.

kathie

horrible horrible company, they are overseas in Spain!! horrible customer service, and they just lie lie lie… don;t even bother save yourself the trouble!!

EEDWARDS84

I HAVNT HAD THE INTERNET BUT ONCE IN A WEEK AND EVEN THEN, IT ONLY WORED FOR ABOUT 45MIN. BULLSHIT.

I’ve had H2O for the past 4 months, Iove the service $60 a month only 1gb of internet, I never go pass the 1gb I am happy that I dont have a contrac, I currently own an Iphone 4s white 16gb H2O is worth it, now you have redpocket and other companies under ATT, but I would rather pay 40 a month with simple mobile.

IO786

Its just a big LIE, ,….I was unable to send and receive messages after two weeks with them and now they said i have used ( send and received) so many messages, they told me something like “irrational use of messages” ….so basically, its NOT really UNLIMITED….the internet lasted me a week, which is fine cause i know its just 1G but to stop me from sending and receiving messages, when they told me I would have UNLIMITED access to this feature..??? .wow, Im just in shock, extremely dissapointed and frustrated… I just hope they get in trouble or get sued or something for lying to so many people..they shouldnt say UNLIMITED cause the last time i checked in a disctionary UNLIMITED meant NO LIMITS ……………….STAY AWAY FROM H2O..REALLY!!!!!!!!!!!!!!

(15:52:49)SUPPORT:Welcome to H2OWIRELESS. Please wait for the next available representative. (15:53:36)andres: hello(15:53:49)SUPPORT: Thank you for contacting customer service, my name is MARLENYR. How can I help you?(15:54:24)andres: hello im in 33023 miramar florida, is there any store near(15:54:46)andres: 7/11 does no sell card(15:57:32)andres: hello(16:03:10)andres: hellouuuu(16:03:35)Your session has been ended. Thank you.Customer service of this company… so bad

(15:52:49)SUPPORT:Welcome to H2OWIRELESS. Please wait for the next available representative. (15:53:36)andres: hello(15:53:49)SUPPORT: Thank you for contacting customer service, my name is MARLENYR. How can I help you?(15:54:24)andres: hello im in 33023 miramar florida, is there any store near(15:54:46)andres: 7/11 does no sell card(15:57:32)andres: hello(16:03:10)andres: hellouuuu(16:03:35)Your session has been ended. Thank you.Customer service of this company… so bad

yea i had my h20 not even a week yet and the internet ran out already!! They are awful im going back to tmobile 50 a month no contract.

H2O_SUCKS_BIG_TIME

H2O is the worst I have ever seen in any country. I have had their $60 plan for 2.5 months now. Worked kind of ok out east, but since we got to the mid-west it has been terrible. For three days now I haven’t had an internet connection (and I am currently in Las Vegas, Nevada, not some ghost town in Colorado). Try to call the customer serivce … lol … you’ll have some indian answering the phone who hardly is comprehensible. He’ll suggest to turn of the phone and wait for 5 minutes, then turn it on again. Of course that doesn’t help, but he got rid of you … brilliant, isn’t it. STAY AWAY FROM THIS COMPANY it is TERRIBLE.

vitalia

thank you guys because i was really thinking about getting with this company and now that i have read your comments opn how bad it is, i know to stay with my company (:

Supermaiser_10

dont bother reading thease coments try the serivce … this un educated people just call cs just to fight and not talk in how the problem can be fixed im a h2o representative all are clients foro example from 1000 900 are satified the remaing 100 are as!! hol!! how didnt go to school and ther parents treated them like shi!! soo thats why they are always angry haha

Melanie

Your sentence structure in this post is precisely the thing most customers complain about. Between the poorly formed sentences and the extremely thick accents, no one knows what the hell you customer service reps are talking about. If you don’t like reading these types of comments and find them insulting, perhaps your company should invest in some English lessons for it’s customer service reps. and maybe implement some sort of reward for keeping customers happy.

Anonymous

I have H2o and i love it. i had Boost t-mobile and Verizon . the only one that works is H2o which is on AT&T . You should try it before you decide. it may surprise you.

BTW: *The service is GREAT. but i would agree that customer service is shit LOL. They help you and all but they should have American or better English speaking workers.

Moralex

well folks thanks for all that ugly comments a bout this company i just get my iphone and i was trying to get this company, but now i will call to the radio station in spanish and inglish here in seattle about this h20 sheet to tell the people how this company lie and stilling their money

Javier PUERTO

H20 THE BEST NO CONTRACT COMPANY FOR ME AND MY CO-WORKER. WE ARE 20 GUYS USING H20 WITH THE $50.00 PLAN, AND THIS WORK FOR US. SOME TIMES WE WORK IN THE P3 LEVEL UNDERGROUND AND WE STILL HAVE SIGNAL, WAO IS AWESOME. WE NEVER HAVE ANY ISSUE WITH THE COSTUMER SERVICE, JUST PAID ONE DAY BEFORE OR EVEN THE SAME DAY OF THE EXPIRATION DATE. WE USE IPHONE 3G, 3GS, 4, AND 4S. FROM AT&T AND WE DONT NEED TO UNLOCK THE DEVICE.

Jpearson9

I get half a gig of data at 3g speed and then I am throttled to a download speed of 0.08mbps.

Mckenzieinfo

We have had H20 for the past year (3 phones) and the 50.00 plan comes with 500 data now and the 60.00 comes with 2G data and unlimited text and calling. this has saved us alot of money and headache as apposed to having verizon share family crap and accidently one month going way over minutes and getting a 800.00 phone bill. Our bills are all seperate and can’t go over ever… We have the choice when to turn it on and off. Anyway I read some of the comments and yes sometimes the data does not work and turning the phone on and off works sometimes but sometimes I have to call them and get the data reset. Also yes you will get someone at times who’s english is not great be polite and ask to be transferred if need be. I get this from several company’s. When you call in learn to push 1 then 3 then 6 then 6 then you get in front of the line. I will say that the customer service needs improvement but I will never have to deal with a large phone company bending us over anylonger. The power is back in my hands. I buy smart at&t phones on craigs list or a good used phone store and get a great phone for great deal.. I will never get sucked into the big system again… Oh by the way my kids have page plus on the verizon network about the same price and plans. They love it. They just can’t handle I phones. Good luck. Hope this helps

Damgladi leftcontracts

sorry to hear all the trouble everyone is having with their service but my son and i have used them the past 3 months with motorola atrix2 phones from at$t yes $ anyway i went from 400 per month for 3 phones(my wife also) to 120 for us and 50 the woman is on net 10 broke her atrix…anywho service and internet is great very happy i drive back and forth from new york to orlando 6 times a year and i listen to pandora the whole way maybe two or three songs get interupted and my son is 16 so he texts tweets and pokes on FB all day…..

Timeka

This place is the worst cell phone company in the universe. It took them five days to try to get a simple I-phone 4 to work. They still couldnt do it. They are idiots and need educated before they attempt to run a business. My 8 year old is smarter than their people. I had no texting or internet during the whole process. I guess when you try to get a deal you really get screwed. Do like me tell all your friend to stay away from this illegal business. I reported them to the FCC and the better business bureau