Skype to Microsoft Teams: Hints and Tips for Making the Move

Microsoft has announced that Microsoft Teams is about to become the primary communications client for users of Office 365. This means that an upgrade from Skype for Business to Microsoft Teams is imminent, and your company and its IT department will need to be prepared.

Microsoft Teams

Teams is a major upgrade compared to Skype. It provides a host of collaborative tools that center around what Microsoft describes as a chat-based hub. It supports enterprise voice and video calling using Skype for Business. Going beyond Skype, it integrates with existing Office 365 services such as Azure, SharePoint, Yammer, Outlook, OneDrive, and Exchange while providing access to team-enhancing tools such as intelligent Bots and Connectors.

Microsoft now feels that users can switch to Teams without using the functionality they have become accustomed to in Skype for Business –teams are considered to be at “feature parity” with Skype for Business. It has spent more than a year preparing Teams for this transition and has pointed out that nearly 70% of their enterprise customers who are using Skype for Business are already using Teams. While change is often met with resistance, it seems that this particular upgrade will prove quite useful in the long run.

The Upgrade Is Not Really Optional

The first thing to realize is that this move from Skype to Microsoft Teams may sound as if it is an optional upgrade right now, but in time it will prove to be mandatory. This upgrade will be pushed on users, and it is better to be prepared and have a plan in place to make the move. For the time being, however, Microsoft supports their clients being able to make the move on their own timetable – while still encouraging them to start using Teams immediately.

There are Two Types of Upgrades Available

For smaller organizations, there is an option known as Upgrade Basic which will upgrade the entire organization at one time. This is great for businesses that don’t have the IT resources to make the move on their own and is basically an automated upgrade. The automatic upgrade offers became available on November 1. For those who prefer or need a more phased upgrade approach, Microsoft also has an Upgrade Pro option. Note that there is an abundance of tools Microsoft has made available to assist with the transition process for both types of upgrades.

Administrators Have Some Control Over Team Creation

If your company is subscribed to Azure AD Premium, then IT administrators can limit who is able to create teams. This is possible because Groups and Teams are interconnected. Limiting who can create teams will be used to keep the number of teams created in check until the transition process to Microsoft Teams is complete.

Be Aware of Potential Compliance Issues

Teams is designed to serve as a central hub for groups to collaborate. Because of that design, there are project specific spaces that can include features such as file storage, SharePoint sites, and guest access through Gmail or Outlook accounts. These types of features can be problematic when it comes to compliance issues for areas such as healthcare, government, education, or legal applications. These compliance risks will need to be carefully addressed early on during your company’s adoption/transition process.

File Sharing

Decisions regarding file sharing need to be made before transitioning, also. First, note that if your organization is using Teams, there is no need to be using network file shares. Another factor to consider involves sharing procedures for Teams. When sharing files in Teams, a system needs to be established for how users will be accessing shared files. Resulting issues can include unnecessary duplication and users accessing different versions of the same files.

Microsoft Has Provided Guides for Teams

There is a Quick Start Planning Guide and Adoption Guide from Microsoft that provides a wide overview of what Teams can be used for and how to best implement it, along with some video content to help users better understand the potential of Teams. It would be a wise move to check out the materials Microsoft has made available and to do so well before your company is forced to make the change to Teams.

Conclusion

No official sunset date or end-of-support has been set for Skype for Business, but the transition to Teams is imminent. Now is the time to make sure your company is ready to make the change. You are strongly encouraged to take a look at the materials that Microsoft has made available to help companies and employees make the transition as smoothly as possible. And don’t forget, as you follow your own roadmap to upgrading to Teams, that you need to keep in mind critical (but easily overlooked) issues such as file sharing and compliance.

“My passion for quality IT service is at the forefront of my career.”

Lance Skipper Client Engineer

Matthew Morman

Always at your service to provide the highest level of quality support to our customers.

Anthony Firth Client Engineer

“I’m passionate about building and fostering relationships, and finding solutions for success.”

Michael Koenig Client Account Manager

“Enabling IT to become an effective and valuable partner by delivering premier customer service and quality IT solutions achieving business goals.”

Jake Parrott Business Development Manager

“Serving the client through IT solutions is my passion. A happy client is a happy me.”

Jason RichardsonClient Engineer

“Striving to provide friendly and quality service to our customers”

Ted Rorabaugh Client Engineer

“I help clients stabilize and grow their IT infrastructure so they can focus on growing their core business.”

Josh Wilshire Systems Engineer Team Lead

“Providing courteous, quality IT service for our customers.”

Rich Yoest Rapid Response Team Supervisor

“Striving to be your trusted adviser and IT teammate in accomplishing all your business goals”

Brandan Bishop Client Account Manager

“I strive to provide the highest level of quality service to our customers.”

Tommy Williams Sr. Hardware Engineer

“I’m driven by the steadfast belief that technology must serve as a business enabler. This mantra has driven 21
Years of successful partnerships.”

Stephen Riddick VP Sales & Marketing

“CSP doesn’t succeed unless your company succeeds.”

Stephen Allen Inventory Manager

“Through my intuition and genuine concern to help others I have built long-lasting relationships with our customers, co-workers and business partners.”

Scott Forbes VP Support Services

“Every day, I work with clients to help plan the future of their businesses.”

Michael Bowman vCIO

“Your IT problems become our IT solutions.”

Mark McLemore Project Engineer

“Managing internal and external operations to ensure that CSP provides quality and reliable customer service .”

Margie Figueroa Business Manager

“Helping customers get the most out of their IT Infrastructure.”

Marc Gillet Project Engineer

“Providing quality internal and externals financial support to our customers and accounting support to CSP.”

Katie Steiglitz Accounting Administrator

“Your satisfaction is our #1 priority.”

Heather Moore Project Manager

“Some call me the CEO. I call myself the Cheerleader for an awesome team!”