New Jersey Office of the Attorney General

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Amp'd Mobile Refuses to Honor Refund

By macgirl - 03/25/2007

As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I signed up for an Amp'd Mobile account on Jan. 21, 2007. The next morning, I called to ask a question about my service and after 45 min. on hold, finally reached someone. On Jan. 23rd, I received my phone and ended up waiting another 52 min. on hold! because I COULD NOT ACTIVATE MY PHONE... Well, neither could Amp'd!!! They told me to wait a day for something to happen (can't remember) and sent me on my way.

A few hours later, I called back to see if they could activate my phone then, but waited on hold for over 30 min. At that point, I was very uncomfortable so I asked them to cancel my account. After being put on hold for every question I asked and the Customer Service rep trying to convince me to not cancel, I finally got them to agree to cancel the account. I was on the phone with this woman for about 45 min. and while on hold, I was disconnected.

I had to call back to get them to send me a Return Merchandise Authorization Form because they forgot to include it with the shipment.... On Jan. 31, I still hadn't received the RMA form, so I shipped it back to the company, and sent them a DELIVERY CONFIRMATION showing they received the phone on Feb. 2nd. It's now March 25th, and I've NEVER received a RMA form to process the refund! They NEVER sent the RMA Form... They have not refunded me for the phone and are giving me a hard time about it.

PROBLEMS: Company has an 800# that is usually busy, and when you finally get through, you're on hold for 30 to 52 minutes before you even reach anyone, while listening to outdated advertisements from last year... Company has POORLY TRAINED CUSTOMER SERVICE who have no idea how to deal with Activation, Billing and Returns issues... Company has a Chat Feature on their website that does not work...

Company's email address for Customer Service ONLY sends back automated responses (I've received the same response 7 times) and they NEVER RESPOND to your inquiry. The automated response tells you to call if your issue hasn't been resolved...

My previous phone call, I was on hold for 58 min. before finally reaching someone and they transferred me to the Returns Department... Then, they told me very rudely that they didn't issue refunds, that a third party does and there's no way to contact this third party. Furthermore, they refused to handle the issue themselves, so she basically told me nobody would be responsible for issuing the refund. She mentioned 8 to 10 weeks was the expected wait time, then changed it to 30 days.

Well, it's been well over 30 days and I have given up on getting my refund. I do not have their mailing address anywhere (they didn't include that in the box) and it's not on their website, so I can't even file a complaint with the Better Business Bureau. I can't reach them via phone or online chat, and they refuse to answer my emails and keep sending automatic responses that don't make any sense. As a resolution, I would like the following:

Refund my credit card for the phone that was returned, which a shipping tracking confirmation has confirmed receipt on Feb. 2, 2007, in the amount of $65.85. Please contact me if you need more details regarding this incident.

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Meineke Car Care Center

By HONDA1 - 05/18/2006

As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I went to Meineke to have my brakes fixed as it was making a lot of noises as I press on the brakes. It took them 4 times to fix it and it still makes a lot of noises. The first time, it took them 3 hours to fix it because they didn't have the front brake pads and later said the pads are being delivered around the corner. The 2nd and 3rd time, they kept re-shaving the front rotors. The 4th time, they decided it was the rear brakes and did the work without asking my authorization. I didn't really care at the time because it was the 4th time there and as long as the brakes are fixed.

Even after the 4th attempt, the brakes still make braking noises louder than the bus. Went to Strauss Auto and had the brakes fixed once, only once and it was done. Meineke so far has charged me $337. Strauss charged me $467 because they had to replace the front rotors and had to re-shave the rear rotors. The Strauss bill would have been less if not for the damage in Meineke. I estimate it cause me an additional $250 plus. The unbelievable thing is the Meineke manager said these things take time and keep asking me to go back. He said his own car took 8 tries before it was fixed as I told him I will never go back there.

My credit card company gave me credit for the 1st charge and said will refund me the 2nd charge in 2 months. As a resolution, I would like the following: review the business practice of this business. Please contact me if you need more details regarding this incident.

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Poor Service

By Laura - 02/06/2007

MADISON, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I ordered a book from tamannaa.com a month ago and have not yet received it or heard about the progress of the shipment. The company claims to have sent the book, but I have not received it yet. I am writing to the New Jersey Attorney General because the company mentioned above is located in New Jersey. With the contact information: Tamannaa Inc. 235 Main Street, #175, Madison, NJ 07940. USA.

As a resolution, I would like the following: I would like to receive my book or at least know where it is. My order number is ** and I had it shipped to my international address **. I am a United States citizen, studying in Germany. I don't know why I have not received my book yet, and I have not been given a tracking number either. I would really appreciate any possible help or information. Thank you! Please contact me if you need more details regarding this incident.

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DISH Network Charges for Warranty Repairs

By gtb958 - 02/27/2007

LAUREL SPRINGS, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. On Feb 26 2007, I contacted DISH Network customer service because of an outage of locally provided channels from my satellite receiver downstairs. The upstairs system functioned normally so I suspected anything but the outside dish.
Customer service had me perform several tests and they agreed that something related to the receiver was at fault. They arranged for a technician to come on Wednesday. However I was informed that even if the warranty for installation covered labor and parts for the repair, there would have to be a $29.00 'truck roll fee' charged.

Since the installation is fixed to my home and not able to be removed and shipped in for repair, it is my opinion that DISH Network has a responsibility to repair warranted installations and devices without additional charge. I offered to extract and ship any portion of the system to a repair location and the customer support person refused. I refused to allow the charge and refused to accept service. As a resolution, I would like the following:

I demand DISH Network be compelled to repair warranty installations without additional charge. I expect DISH Network to supply the contracted signal and service as described in the installation and service contract. Please contact me if you need more details regarding this incident.

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AOL is Allowing Porn

By GothamCityMan - 08/25/2004

NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I am writing to you to let you know that America On Line allows porn to be distributed by allowing links in profiles and also allow naked pictures to be in profiles. AOL has a TOS 'Terms of Service' policy but they do not stand up to it or enforce it. They also allow gay bashers in the gay chat rooms and people with screen names like '**' to be allowed in HIV chat rooms. This is mental harassment. Can you do anything? Investigate. I am calling all news stations to see if they will do a story on internet companies. HELP our children help those who are shut-ins. Thank you.

As a resolution, I would like the following: investigate the laws that they should follow. Make them stick to what they promise. Stop allowing porn to go through to innocent children with the pop-up ads. Please contact me if you need more details regarding this incident.

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J D Marvel Products, Ripoff

By Carol - 10/20/2003

ALPHA, NEW JERSEY -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. This company specializes in ripping people off. They cashed my $71.95 check on September 3, 2003 for the purchase of 8 magnetic bracelets. I called them twice about this order. Each time, they said it would be mailed out at the end of the month. It is now October 2003 and nothing. Now every time I call, I only receive a busy signal. Judging from the other complaint letters, this is a pattern that this company follows. What this company needs is a class action suit.

As a resolution, I would like the following: either the bracelets or my money back. Please contact me if you need more details regarding this incident.