Good price, clean hotel and rooms! Enjoyed our stay. The staff was very kind and helpful. Only had one minor problem during our stay and it was probably because of a new employee. This was our second stay here and we willl be back!

Ramona B

14/10/2016
,
New Caney, United States

5

« The best hotel in Texas! »

I love staying at this hotel, staff is super nice and rooms are very clean! From check in to check out always treated with respect and hospitality. Highly recommend this hotel to anyone travelling through the area.

WinGate2013

14/09/2016
,
Mountainburg, Arkansas

1

« Good pet hotel if you like smell and like to be licked »

First of all the smoke free hotel has a smoking pit next to entry door that forces non smokers to enter non smoking hotel through a cloud of smoke. Employees were smokers. Secondly, our room was not cleaned the second night we were there which is okay. Thirdly but most importantly pets jumped up and licked me in elevator. The smell was horrible, I thought I was going to throw up in the elevator. When I told desk clerk, called 800 number and spoke to general manager, no apology, no correction and no refund offered. "This is a pet friendly hotel." was the pat answer. So pets and smoking are more important than guests. Pit bulls, smelly dogs in elevator...jumping and licking REALLY!

Jayhawk79424

06/07/2016
,
Lubbock, Texas

5

« Great Place to Stay »

This should be rated as the #1 Hotel in New Caney. Overall appearance is excellent- from looking outside to the rooms. Attention to detail on cleanliness as well as exceeding customers expectations. Pet friendly. We were impressed from the minute we entered the hotel from the reception at the desk and it just kept getting better during our stay.
Rooms are very clean as well as the common areas. Breakfast area clean, good food and kept up by attendant. Pool was great.
Definitely would stay here again as well as recommend it to others to stay as well.

Ana G

13/06/2016
,
Springdale, United States

5

« Glad we stopped here to rest! »

They exceeded our expectations with the quality and comfort of the rooms. The gym was small, there wasn't a lot of equipment to work with, however, you can definitely get your cardio done. We wish all places had a later breakfast hour but other than that, we really enjoyed my stay.

Mike P

12/06/2016

5

« Home away from Home »

Talk about a place that make you feel welcomed. This place is it. No, this place don't have posh, uber luxurious accommodations or room service but they are friendly and accommodating. We started using them back in 2012 and they still have our votes of the 'Home away from Home' hotel. Check in is fast and check out is faster. Breakfast is hot and enough. Fruit fresh and selection plenty. If you're looking for a hotel to stay at from the Cleveland to Humble area out to even Conroe then this would be, and is, at the TOP of our list.

Doyle B

29/04/2016
,
Texas

5

« Pet friendly savior. »

We were displaced due to flooding and they helped us in every way they could. Great staff and clean rooms. Very happy with our 3 day stay. Karen was fantastic at the front desk. We stayed as a emergency, but would love to go back to just relax.

Ruthann F

18/04/2016
,
Rusk, United States

5

« Very nice hotel »

This hotel seems to be relatively new. It was extremely clean. I would recommend anyone traveling to the New Caney area to use this hotel. The staff was very helpful even at 3:30 AM when several of the parents of our ball team checked in.

Sandra Y

15/03/2016
,
Splendora Tx., United States

2

« A night in Hell »

The AC was set to no lower than 75 and the room was hot. I went to the front desk twice and had to wait for the clerk to return from a smoking trip outside by the pool. Food was burned at 4:30 am and set the fire alarm off. Guests were in panic. Nobody came to say it was a false alarm. The fridg made a constant noise.

Desparado58

07/03/2016

3

« Good for the Money »

Overall it was a pleasant stay. Breakfast was better first day. Gravy and French toast sticks from hot bar not cooked properly the 2nd day.
The room was clean but they failed to stock the facial tissue both days. Had to ask for a box as my wife had a cold. The toilet lid top was also broken.
The manager was responsive when I asked for the tissue and asked my room number.

James A

15/02/2016
,
Baton Rouge, United States

5

« Great Place to Stay with Great Breakfast »

Whenever we visit our niece, the Best Western New Caney Inn and Suites is our top choice. The staff is super friendly. The rooms are clean. The breakfast is always great and the breakfast area is always clean. This hotel is a no brainer if you're traveling on a budget and want a quiet place to stay. No complaints.

Terry B

03/01/2016
,
kingwood, United States

5

« Sleep Good! »

Great beds with comfy mattresses, a welcome respite from the guest room futons that we'd been sleeping on in our family stay. Impeccably clean bathroom (I check), a good breakfast to start the day. Our usual reliable best western experience.

SlowPokeIn

01/01/2016

4

« Rodeo Trip »

The Best Western had clean comfortable rooms close to highway. Nice places to eat a short drive away. The staff were friendly and front area was very clean. The breakfast was good with enough choices to start your day.

Riley-Deborah P

21/11/2015
,
Kilgore, Texas

5

« Staff »

Staff very pleasant and helpful. They helped me correct a mistake I mad with my reservation through the internet. It could have cost me the price of one night but they corrected it for me when they did not have to. Thank You!

Courtney C

15/11/2015
,
New Caney, United States

5

« WONDERFUL! »

I absolutely love this hotel. It is nice and comfortable, including the staff! Karen is an amazing employee and is very outgoing and makes you feel comfortable! I love staying here and getting to see her face when I check in, we chat for a long time and she makes me smile! The cleanliness is wonderful and I love that they offer food 24-7 in a little shop. Overall a wonderful place.

Kandy P

26/10/2015
,
Hempstead, United States

5

« Stay »

The hotel was very clean and comfortable. The hotel actually looks like the pictures. Will be staying their again, and staff was very nice too. Bed was very comfortable, had a nice work out room, even had a pool, and breakfast bar. Rooms were very large in size.

Jason G

23/10/2015
,
Lake Charles, United States

1

« Owner »

Horrible customer service after spending obscene amount of money having our employees stay there. Our company will not be recommending this hotel to anyone due to bad customer service. Jeff is the employee whom argued, raised voice, and gave horrible customer service.

Tom M

26/09/2015
,
Keller, United States

5

« Best Western-New Caney »

Overall a great hotel with a friendly and helpful staff. This location is conveniently located for my needs to the areas in which I work. The rooms are nice, comfortable, and well furnished. This hotel has always been very quiet and the beds are very comfortable.

notron11

19/09/2015
,
usa

5

« Nice hotel, no smoking! »

nice clean hotel. North of bush international airport. No smoking hotel. I love this. People are super nice. No problem getting an early check in. Good air conditioning. It is hard to find anything wrong.

Timothy A

19/09/2015
,
Corpus Christi

5

« Pretty, quiet hotel »

I was totally satisfied. All the staff were professional, helpful and friendly, the rooms and hallways were attractive, the setting was quiet and peaceful. My only complaint is with the GM "breakfast," but that is not really the hotel's fault. It is the adulteration of our nation's food supply by unscrupulous, uncaring people.

Richard E

15/07/2015
,
Houston, United States

5

« Very quiet »

great stay if business is new New Caney, Kingwood or Porter. Very quiet and several restaurants to choose from within 15 minutes. Accessible from US Highway 59. Staff was very friendly and helpful for dining suggestions

Aperez0919

19/06/2015
,
Mansfield, Texas

1

« Will not stay there again »

If you plan on checking in early, do not stay here. I stay in Best Western on a weekly basis. I always check in around 6 am and not once have any of them charged me an early check-in fee. They told us it would be $50 to check in early. When we asked why, the guy said "well we have to charge to check in early, we usually charge an entire day but I'll only charge you $50." He felt as if he was doing us a favor. We stayed anyways, huge mistake. Definitely will not be going back to this location.