Code of Practice

This code sets out a statement of how we conduct our business and provides information about ourrelationship with you. It is intended for small and medium business customers.TERMS AND CONDITIONSDetails of the specific conditions relating to your contract are set out in the documentation providedwhen you first subscribed to our services and on our website http://www.cyprium-uk.co.ukYou should note that these terms and conditions are specific to the service being supplied and, forexample, those for lines and calls may vary from those for mobile. If you are unsure about whichterms and conditions apply to your contract, please contact us using one of the methods below.Additionally, contract lengths may vary according to the minimum term you agreed to at thebeginning of your service provision. Our standard contract lengths are either 12, 24, 36 or 60months. If you are unsure about your contract, please contact us.OUR SERVICESWe provide the following Lines and Services:Analogue Telephone Lines; Multilines; ISDN 2e; ISDN 30e; Select Services; Carrier Pre-Selection; CallConferencing; Broadband; Number Translation Service; Maintenance;We provide the following payment solutions:IVR Payment Systems; Web Payments; Text Payments; Mobile Apps; Payment Systems;For more information on any of our services or to order additional services please callCustomer Services.CANCELLATIONIn the unlikely event that you should wish to cancel the service we provide, you should write oremail us at the address below telling us what you wish to cancel and when you wish it to beeffective. There may be a charge for early termination of your contract and this will be explained toyou. Early termination charges are also set down in your Terms and Conditions documentation andon our web site.PRICES AND TARIFFSBecause there are so many different rates that depend upon usage volumes and other separatelynegotiated criteria, and the changes in tariffs are being updated constantly, it is not possible topublish a standard set of rates that would apply to all customers.Your own particular tariff, if you have not kept the one sent originally, can be obtained from ourcustomer service team request.Registered Office: Cyprium Communications Ltd, 207 Knutsford Road, Warrington, Cheshire WA4 2QL. Registered in England & Wales No: 6961208 VAT Reg No: 975 4447 78Tel: 0330 333 8444
Fax: 0330 333 8445
Email: info@cyprium-uk.co.uk
Web: www.cyprium-uk.co.ukCOMPENSATION and REFUNDSOur service provision to you is dependent upon the continued operation of the major networks. Ifservice is lost for any reason we will claim compensation on your behalf at the scales appropriate toyour particular network.CONTACTING USCyprium Communications has always put its Customers first and our Customer Service Team isdedicated to providing prompt and effective support to customers experiencing difficulties in anyway.They are available Monday to Friday between the hours of 09.00 and 17.00 by:Telephone: 0330 333 8444Fax: 0330 333 8445e-mail: customerservices@cyprium-uk.co.ukby post to:Cyprium Communications Ltd207 Knutsford RoadGrappenhallWarrington, Cheshire WA4 2QLThe Web site for Cyprium Communications can be found at http://www.cyprium-uk.co.uk

Switching providers

Are you paying too much for your current services or simply unhappy with your current provider ?