Contact Center

Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Sarfaraz Siddiqui (Managing Director, DHL Express PK) and Najeeb Ullah Khan (Director Customer Service) want to hear your complaints first-hand.

Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Sarfaraz and Najeeb would like to hear about that too.

Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Sarfaraz or Najeeb and let them know what you think. Please include your telephone number if you would like us to call you back!

Sarfaraz SiddiquiManaging Director, DHL Express Pakistan

“The more we are engaged with customers the clearer things become and the easier it is, to determine what we should be doing to make our customer successful.”

Sarfaraz and Najeeb will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 working day. Should you need to talk to us in the meantime, please contact Customer Service Team. Our opening times are 8:00 am to 11:59 pm, Monday to Sunday.