Version V2R6

myPortal @work incl. VoIP: Our new Common UC Client now with WebRTC based VoIP/Softphone Integration for UC Smart and UC Suite environments. Just plug in your headset and benefit from built in Voice & UC Services with a single User experience.

UC Suite & Smart Enhancements: We listen to you and have fulfilled your requests to optimize our UC Suite solution even better in areas of Call Journal, Pop Up information, UC Suite Privacy, New Hot Key options, enhanced Search options in directories and much more…

General Improvements: Want to get rid of unwanted and annoying calls? Just use our new blacklist feature and be able to block incoming calls, as well anonymous calls.

New Devices: Two new devices complementing our OpenScape DeskPhone CP Portfolio, new OpenScape Desk Phone CP 100 as an attractive well priced low end IP phone and the new OpenScape Desk Phone CP 600E which brings similar communication capabilities as the CP600 but as a lower priced option. Both devices will be available up from V2R6 with our enriched HFA system protocol

Enhanced UC features for CP Phones: Perfect in line with the new CP600E phone on top of our existing UC capabilities for CP400/600 HFA phones we are now providing even more UC features like Visual Voicemail integration and conversations which can be synchronized with our UC Clients (planned with phone software V1R3 - Feb 2019)

Serviceability: To speed up configuration of CP Phones we have implemented new Deployment Service Options like transmitting a common Admin, HFA Password and further credentials. To simplify today´s “rehost”, a new process so called CLS connect is in place which reduces effort for Partners and saves time when switching/exchange to new hardware

For further and more detailed information about OpenScape Business please visit our UNIFY Partner Portal [1]

Version V2R5

UC Suite Enhancements: To further increase customer acceptance, it is now possible to change UC presence automatically in case of a PC shutdown or log out, a new “away from keyboard” indication if users are not at their desk, Single Hotkey (Desktop Dialing) option including new quick search functionality and much more in the area of myAttendant and myAgent.

New Common UC Client: Get excited about our new UC client providing a common GUI for UC Smart and UC Suite with a fresh, scalable look and feel. Based on the latest technology level, the new common client so-called myPortal @work also offers other customer benefits, such as an easy migration path, one step installation, different UI views and many more usability highlights. The first step is planned with V2R5 and there is more to come, like integrated VoIP, on our Roadmap 2018, delivering continuous developments with later software releases.

Enhanced Redundancy for IP Telephony: As requested by you, our partners, redundancy for IP Telephony between the same OpenScape Business models, like X to X and S to S, is now possible, combined with a new OpenScape Business Redundancy User license meeting the right price point. With this new concept, we are providing many more opportunities and scenarios fulfilling customer needs.

General Improvements: For customer convenience, it will be possible to export the external UC Suite directory, making it easier for customers to back up their user directory.

Improved Teamwork: As employees becoming more and more mobile, with the new flexible device user handling, so-called MULAP in Groups, it is possible to have a better group handling for those customers using their desktop phone combined with a DECT or mobile phone.

Serviceability: To keep device@home (HFA) Users with their system phone up to date and secure, software upgrades can now be done remotely with our integrated deployment service (DLI). This saves time and effort for administrators.

Unified Directory - A new external directory, so far only available for UC Suite, now available also for all Telephony, UC Smart and myPortal to go Users which can be easily imported with a simple csv file

OpenScape Accounting and Welcome - New Hospitality/Hotel Solution for smaller hotels based on OpenScape Accounting providing features like Guest Check in/Out and even more on top of a powerful call data record and Reporting Application. Please note: planned release date January 2018

New CP205 Device - Completing our CP Phone Device Family with the new CP 205 now including Gigabit switch capabilities

Further Improvements - For Application Launcher in combination with myAgent (optimized License Handling, Action/Trigger for Pop Up can be set for in or outgoing calls or both), new edit option in search results within myAttendant, Search for users within the UC Suite User Administration

Sending E-mail with address of the queue - E-mail sending out of the contact center has been improved. Now the Contact Center sends out E-mails with the e-mail address of the queue the agent is working for, as sender information instead of e-mail address of the agent.

Diverted calls Calls which have been diverted to other users (call diversion)

Calls which have been answered by another subscriber (call pick up)

Group calls

Improved Callback handling. - Callback can be initiated by a double click to the journal entry.

Favorite List enhancements (for single node only)

Display information about the connected party. - It is possible to display optionally the connected party within the favorite list.

myPortal for Outlook (Outlook 2010)

Favorites list can be displayed on the left or the right window within Outlook.

Simplified dialing out of the favorites list. The last 10 calls are displayed in a separate favorites group and calls can be initiated with a single mouse click. In addition, quick dial icons are available for each favorite.

Quick access toolbar within several client windows which provides the most important functions to the user.

Detach of the myPortal toolbar and free positioning at the PC’s desktop.

Simplified conference handling. Conference setup participant invitation can be evoked by a click into the Outlook calendar.

Release of Microsoft Office 2016 for myPortal for Outlook

Mobility

Device@Home - System phones like OpenStage or OpenScape DeskPhones with the HFA protocol are treated as internal subscriber even if connected via the Internet to OpenScape Business. (Note: Connections via Internet a unsecure in general. Therefore risk consideration has to be done. If necessary appropriate protection measures against misuse and toll fraud have to be implemented. See also OpenScape Business V2 Security Checklist).

myPortal to go VoIP client (Android only)

The myPortal to go VoIP Client can be used within any WiFi service. This allows users to conduct voice calls via WiFi without incurring fees for using the GSM network. (Note: Recommendations of the OpenScape Business V2 Security Checklist regarding secured operation should be considered).

Miscellaneous

Serviceability Improvements

Progress bar. - A progress indicator has been implemented in the basic installation wizard; this shows the position within the wizard and indicates to users how many service menus have yet to be filled in.

Service Logs - Event log entries, are now also available in the Service Center of the OpenScape Business Portal (WBM).

Configuration Data Import - The import of mass customer data has been simplified via a XML import mechanism. Via a new template, customers can provide relevant data which can then be enhanced by service technicians with further details, such as subscriber type, etc..

UC Suite

Release of Windows 10

All UC Suite Desktop Clients are released for operation under Windows 10.

G.711 fax support with UC Suite for ITSP

OpenScape Business UC Suite fax support for G.711 fax connections via new ITSP Service Providers. This is valid for OpenScape Business X and S systems and useful for ITSP service providers which do not support the T.38 fax protocol.
If T.38 is supported, then this is the preferred protocol.

UC Smart

Release of Windows 10

All UC Smart Desktop Clients are released for operation under Windows 10.

UC Smart Desktop Dialing for Mac OS

Desktop Dialing support with UC Smart for MAC OS. For example numbers in a recognizable dialing format on a web page can be marked and dialed, the same way this is possible with Windows operating systems.

Mobility

Dual Mode Mobility with myPortal to go

With myPortal to go Dual Mode Support and the integrated VoIP Client (Android App) it is possible to redirect incoming external calls, via the one number service functionality, directly into the mobile GSM network and to the users Smartphone, even if the user is outside a WLAN infrastructure.
OpenScape Business recognizes that the myPortal to go VoIP Client is outside the WLAN infrastructure and redirects incoming calls automatically into the GSM network. For this scenario one IP User license and a UC Smart / Suite license are required. If twinning with an OpenScape/DeskPhone is desired (twinning) a second IP or TDM user license is required.

Miscellaneous

Serviceability Improvements

Status display of ITSP service providers on the OpenScape Business Assistant homepage. Depending on their status, ITSPs are displayed as either active or inactive. Service technicians can thus see at a glance if a SIP provider is active after logging onto the system.

Import / Export of ITSP service provider profiles. Via the import / export functionality, profiles of existing ITSPs can be used for additional profiles (copied). This is enabling a faster and more comfortable configuration and activation of SIP service providers.

Version V2R0

System Functions

OpenScape Business S deployments for up to 1500 subscribers

OpenScape Business S software supports configurations of up to 1500 subscribers as well as optional UC Suite or UC Smart client. Note:
Configurations with more than 1000 UC clients require a project specific release!

OpenScape Business Cloud/Hosting

Operation of OSBiz S and OSBiz X as a hosted solution in a data center

OSBiz S installed on a dedicated server or virtualized under VMWare

Pre requisite is a VPN-or MPLS infrastructure, especially in scenarios with several customers (no site specific NAT router to access the Internet)

Up to 8 parallel ITSPs configured per system. MSN and indial supported

Up to 8 area codes supported per system assigned to the 8 ITSPs for allocation to the different customer sites (multi site set up)

Technical prerequisite is the possibility to use indial numbers for ISDN provides as well as for ITSAPs.

DLI enhancements

A new method for automatic software supply for the IP system telephones with SIP software is introduced. Once an IP system telephone in the OpenScape Business Assistant (WBM) is configured as system client (HF) the HFA software is automatically loaded via the DLI.

Hardware

Scalability of the server resources for OpenScape Business S

The scalability of the hard disk capacity is applicable to dedicated server hardware as well as to virtual environments

Interfaces und API´s

OpenScape Business V2 systems are working side by side with the new Circuit platform and complement each other ideally:

Devices

Support of the new DECT base station BS5

The new DECT base station BS5 is the successor of the existing base station BS4 and is 100% compatible. The same installation and capacity requirements apply.BS3/BS4 and BS5 base stations can be used together with OpenScape Business.

Support of the OpenScape DeskPhone IP 35 Eco (HFA) (when device is released)

The OpenScape Desk Phone IP 35G Eco is supported by all OpenScape Business models (X1/X3/X5/X8/S). It is delivered only with the SIP SW ex factory. The SW update to HFA will be initiated automatically via the OpenScape Business DLI functionality (automatic Reflash).

Version V1R3.3

System Functions

Support of the Unify remote platform "RSP.servicelink"

RSP.servicelink is the new Unify remote platform for Certified Partners and is supported from OpenScape Business V1R3.3 on. OpenScape business systems can be connected without additional hardware / software. The SSDP V1 remote platform is still supported by the OpenScape Business V1R3.3.

Devices

Support of a new protocol stack within OpenStage HFA and optiPoint HFA devices

Due to technological progress a new protocol stack has been implemented within optiPoint HFA devices, OpenStage HFA devices and OpenScape Personal Edition HFA.
OpenScape Business supports this new protocol stack from V1.R3.3 on.
OpenStage HFA devices with old protocol stack are updated automatically to the latest firmware, if the DLI functionality is enabled within OpenScape Business.
optiPoint HFA devices have to be updated manually to the firmware V5R7.1.0 or higher.
The same applies to OpenScape Personal edition, which has to be updated to V7R1.21.2 or higher.Please note
If software / firmware version is not updated the HFA devices cannot be operated with OpenScape Busines V1R3.3

Licensing

This evaluation license for SIP trunks allows connection to Internet Service Providers and evaluation of Internet Telephony.
This license can also be used for evaluation of S2M/T1 trunks.

Flexible User Licensing for IP-, TDM-, Mobility-, Deskshare User

From V1R3.3 on IP User licenses can also be used for licensing of TDM-, Mobility-, Deskshare users.
Rules for the flexible user licensing are:
• The existing licensing structure and the max. values of User licenses in X1/X3/X5/X8 remains unchanged.
• The existing TDM- Deskshare or Mobility User licenses within the license file have to be used first for licensing of the appropriate users.
• After all available licenses are assigned to TDM- Deskshare or Mobility users, IP User licenses can be used to license additional TDM-, Deskshare- or Mobility user.

Prerequisite to use the new flexible licensing procedure are:
• OpenScape Business V1R3.3
• New generated and imported license file

Please note:
The updated license for the already purchased licensed can be retrieved from the Central License Server of Unify.

Miscellaneous

OpenScape Business Assistant (WBM) Enhancements

Advanced navigation options in the "User" dialogs

Restart option for the UC Booster Card

Version V1R3.2

UC Smart

GUI optimization for myPortal Smart

New language for UC Smart Voicemail TUI (Slovenian)

Mobility

myPortal to go (Web Edition) for UC Smart and UC Suite in addition to the myPortal to go App for IOS and Android

System Functions

Access to customer and administrator documentation (.pdf) in all languages

Interfaces und API´s

CSTA support for Message Waiting Indication MWI for SIP terminals

OpenScape Business TAPI 120 directly connected to motherboard

With the models X1/X3/X5/X8 up to 30 OpenScape Business TAPI 120 users can be connected directly via the
mainboard.

Hardware

Support of new CMA module S30807-Q6931-X1

Miscellaneous

Provision of OpenScape Business S software as OVA Image

Certification of OpenScape Accounting

Version V1R3

Version V1R3 introduces myPortal to go, a new UC app for smartphones, and offers enhanced UC features for the myPortal UC clients.
Besides advanced system features and simplified system administration, the new OpenScape Deskphone 35G/55G HFA devices are also supported.

UC-Suite

Call Journal

Export of journal entries with confirmation

Journal entries even for calls not accepted by the users themselves

Calls to busy subscribers are recorded as "missed calls" in the journal of those subscribers

Drag&Drop Conferences

Deletion of conferences without email notifications

Expansion of two-party calls into conferences

Dial by Name

Dial by name using alphanumeric characters

Better overview in the internal directory

Voicemail Status Announcements in OpenScape Business Networks

Voicemail status announcements in OpenScape Business networks

Forwarding / Processing of Fax Information in pdf or tif Format

Forwarding / processing of fax information in pdf or tif format.

Sending an Info E-mail with Connection Data during an Ongoing Call

Sending an info e-mail with connection data during an ongoing call

E-mail Notifications for Missed Calls

E-mail notifications for missed calls

Hosted Web Collaboration

Functional integration of a hosted OpenScape Web Collaboration

Multimedia Contact Center

Additional new reports with information on redirected or answered calls of agents/queues as well as all calls that reached the Contact Center

UC Smart

Directories

Editing personal contacts

Importing external data into personal contacts

Favorites List

Call pickup from the Favorites list

Call Journal

Overview of forwarded, picked up and group calls; faster callback from within the journal with a double-click

Access Protection

User password for UC clients can be changed via myPortal Smart

Smart Voicemail

Changing the Smart voicemail box behavior via myPortal Smart

Increased number of channels for voicemail boxes

New: Name announcement with voicemail queries

Instant Messaging (IM / chat)

Storing current instant messages

New Color Scheme (Skin) for the User Interface

In addition to the familiar color schemes, a new color scheme (light gray) is now available for selection.