Your care

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We are partners in your care

We strive to provide you with quality care. Quality care is best achieved when you, the patient or resident along with your family and friends, become partners in care with us, your health care providers.

As a person receiving care, you can expect:

To be treated with dignity and respect, without discrimination of any kind; to receive care that is courteous and considerate.

To receive timely and competent care from qualified staff, in a clean and safe environment.

To be introduced to us, your care providers, and to be informed of what we are going to do and why we are doing it.

To receive the necessary information to make your own health care decisions, to ask questions and receive clear answers.

To have the right to change your mind if you have already said 'yes' or 'no' to a course of treatment.

To have the right to refuse to participate in research and to discuss not being involved in teaching beyond that which is required for your care.

To have us maintain your privacy and the confidentiality of your medical information.

To have someone you know support you whenever possible.

To access an interpreter if available.

To be offered services that are accessible and appropriate should you have an impairment or disability.