Customer Experience Advisor

Help us make health insurance WAY less complicated

Hello. We’re health.com.au, and our goal is to make health insurance much, much less complicated than it’s ever been before.

That’s where you come in.

We’re looking for a Customer Experience Advisor to join our growing team in Abbotsford.

Our objective’s an ambitious one. It’ll take a pretty sharp team of thinkers and doers to turn it from an aspiration into a reality. But we don’t consider ourselves just any old bunch of people. This isn’t a role for any old candidate. (Or young candidate, for that matter. Age has nothing to do with it.)

The person we’re looking for.

When we mention “customer service” and “call centre” experience, you start getting excited. You’ll also be:

Good with words – speaking them and writing them

A fine print aficionado – there will be no policy, procedure or legislation too complicated for you to interpret and explain

Resilient. When things get tough, you keep on truckin’

A KPI kind of person – willing to exceed them where possible

An attention to detail nerd

So well organised that people set their watch off yours

Strong on all things digital (a.k.a. not a technophobe)

Adaptable enough to fit into an already established team

The opportunity.

If you’d like to get a tiny bit ahead of yourself for a moment and imagine life as the successful candidate, here’s what you’ll be rewarded with:

A lovely bunch of people who’ve created a genuinely excellent, agile work culture and environment, and who look after each other

As much fruit as you can scavenge from a weekly delivery, plus daily free coffee