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Hi,
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Hi. To turn Voice
Guidance off, press the Option button. To find the settings, press up or
down slowly until you hear a beep. Press OK to enter the voice guidance
menu. From that his menu: Voice Guidance On/Off: Use arrow keys on
remote to toggle on and off.
NOTE:This menu is spoken even when voice guidance is turned off.

Here's what fixed it for me (running Windows 8.1 on a Surface Pro 3):
1. On your taskbar, right click on your volume control options (the little speaker icon), and choose "Recording Devices." ALTERNATIVE: You can also get there from Control Panel, searching for "sound" and selecting "change sound card settings," then go to the "recording" tab.
3. Right click on the GN9350 and select "Properties."
4. Go to the "Listen" tab.
5. Unclick the "Listen to this device" checkbox.
6. Save and exit.

if you cant hear caller voice. do one thing go to gallery and go to voice recorder and record some voice then save that then go to media and play recorded sound if its working means your loud speaker is working but not ear peic means (ear speaker) not working. so then you need to change ear speaker.you can do your self just watch video on online.

I found this on the Turtle Beach website:
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If you or other players hear echoes in Live Chat:
Does it happen if you use the Microsoft communicator?
Mute the microphone on your headset. Does the echoing stop?
In the Xbox Dashboard > Settings > Live, set the voice to Play Through Both and unplug the talkback-controller cable. Does the echoing stop?
Echoing can sometimes be caused by high latency ("lag") on your internet connection. This may come and go depending on how much bandwidth is being used in your area.
If your talkback-controller cable's plug gets dirty, this can also cause echoing or static. Also check the input jack on the controller and make sure no foreign objects are in there.
Read these links for more advice:
Echoing can be caused by "a poor connection between the headset and the controller."
http://support.microsoft.com/kb/912493
"The most likely cause is either a plug that isn't pushed all the way in, or gunk on the plug."
http://xboxelle.spaces.live.com/Blog/cns!1pUP4M-J1d781v7Ac0Ta8FDw!158.entry
"If you hear echo, then... someone in the chat session... needs to clean off their metal headset plug."
http://majornelson.com/archive/2005/12/25/get-rid-of-voice-echo.aspx

If you are having echo problems while not on a call (you are wearing the headset, it is active, but you are not currently on the phone with anyone), there are 3 ways to counteract this:
-When you are done with a call, you can click your Multifunction button on your headset (middle one inbetween the volume controls).
-Move the microphone away from your mouth when you are not on a call.
-A more permanent solution: decrease the sensitivity of your microphone. To do this, click and hold the increase and decrease volume buttons on your headset ( + & - ) for 3 seconds. Let the buttons up after 3 seconds and push the lower volume button 2 or 3 times. Wait 6 more seconds and it will beep at you. After you have done this, make a call to someone in the office to be sure the sensitivity has not been lowered so much that others can?t hear you.