The entry chamber to the Frozen Halls instances has been designated a sanctuary and can be found on the northwest side of the citadel on the upper parapet. A meeting stone can be found inside the halls near the three instance lines.

Every loot item which drops in both Normal and Heroic modes for those instances is of epic quality. The loot for Normal mode equals or surpasses 10-man Ulduar drops in some slots. The loot for Heroic mode equals or surpasses 10-man Onyxia's Lair and 10-man Trial of the Crusader normal mode drops in some slots. However, the instances' difficulty should not be underestimated. And just like Trial of the Champion, it is by no means a "get epics quick" scheme for under-geared players!

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Icecrown Citadel: The Frozen Halls features 3 wings and 7 bosses where the players accompany Jaina Proudmoore (for Alliance players) or Sylvanas Windrunner (for Horde players). Only the Forge of Souls is available at the start; players must complete each wing in sequence to unlock access to the others.

The first wing in the instance will have the players destroy Soul Grinders under watch of Bronjahm and the Devourer of Souls, wicked machines that serve some dark purpose of the Lich King. When this is complete the players can advance into the next wing.