Right now, it just takes you to the standard Self Serve "Home" that everyone else sees. But this component isn't here because it's a gadget or dashboard in Self Serve. It's put there by BridgeIT automatically. How do I modify this so it's something useful for Analysts? They're on mobile all the time and BridgeIT works much better than Web Desk (even Mobile). Here's the menu:

I guess "Launchpad" works similarly - it's a "built-in" component to BridgeIT. Both of these make sense in the LDMS or LDSS context. But for ServiceDesk, I'd like to either hide them or utilize them.

Charles

(As an Enhancement Request, it would be great if I could essentially "link" to the components available on LDMS Workspaces into SD Workspaces, so I would have only one place to send people - but I'll think about that a bit and submit the ER...)

As far as I know, you can only configure it in WebAccess (Self Service). In this portal you can configure your dashboard and click in the top right corner on the arrow --> 'Make this dashboard the system dashboard' or something like that.

EDIT: You can remove Launchpad and other shortcut groups by login into Web Access and remove them there (Rightclick -> Delete). You can also login into the FAT Console and do a right click in the navigation at the left side -> Manage shortcuts. There you have to remove the permissions for the roles / groups / users.

Starting from 2016.4 you will be able to set a dashboard as Analyst Home from Manage Dashboards page in Administrator menu group. You can download the beta release from the beta portal to try this new feature.

I have found a workaround for this. It is definitely not a standard way of working with a LDSD, but it is pretty easy to do. And it works

You can make the default analyst dashboard available for editing. You will need to create a link to a query with all dashboards in WebAccess. I think there is one in OOTB, but I'm not 100% sure about this.

Either way, you should have something like this:

If you open any dashboard you can edit it. I think this is the default window in a OOTB:

Now, you will need to find the default dashboard for analyst in a Workspace. I think it is called like "Support me" or something like that. I'm sure that you will find it. Then you need to open another dashboard from workspace. Any dashboard that you created using dashboard designer. And copy the Content of the one you created to the default one and save it.

If you get an error, you need to change your culture to system one. Or just do it as SA user.

This way you will "unlock" the dashboard for editing. You will see it in a Workspace's dashboard designer.