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Need to speak with a Verizon representative

I've had a kind of unique, yet interesting experience with Verizon over the course of me being a customer for 3 months.

I need to speak with someone from corporate Verizon about their billing system / software, and how it handles plan changes and phone validity checks, etc.

The retail store employees have ZERO power over the software, and this is unacceptable. I understand Verizon operates on a method of control and organization, but the level of empowerment for the customer service and retail staff is zero.

I need to speak with someone in management that can place me in contact with someone from their billing / software group, so I can have a legitimate discussion with them about how this process is handled. I know that if I voice my concerns to someone in a retail store, or to someone on the phone at customer service, their wages and role in the company don't really give them motivation to help change things at Verizon.

Funny honestly. I'm pretty sure those of us at the store level probably have the same concerns and unfortunately people that don't work in stores or at customer service and don't use the systems everyday are the ones that design it. I'd say a very small percentage of our concerns even make it to anyone that has any control. Some things do get improved years later.

Funny honestly. I'm pretty sure those of us at the store level probably have the same concerns and unfortunately people that don't work in stores or at customer service and don't use the systems everyday are the ones that design it. I'd say a very small percentage of our concerns even make it to anyone that has any control. Some things do get improved years later.

via the HoFo App

Do you guys have a company directory? There has to be a way to find someone that has influence or power to drive this stuff. They exist, it isn't just a company of thousands of retail associates.

Do you guys have a company directory? There has to be a way to find someone that has influence or power to drive this stuff. They exist, it isn't just a company of thousands of retail associates.

We don't have access to those type people. There are proper channels to follow and unfortunately probably several people to go through for it to get to any of them. Somewhere along the line an email gets overlooked or someone doesn't think it's important enough and well....