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Read the Latest News From BOSS Solutions

View Recording of webinar on May 21, 2020 on how SyncGlobal Telecom reduced locate cost with BOSS811 One Call Ticket Management

Communications providers and other utility companies are continually looking for ways to lower costs and improve efficiency while protecting and reducing the risk of damage to their underground infrastructure. Find out how SyncGlobal Telecom partnered with BOSS811 for their One Call Ticket Management Solution to reduce cost.

Brandon Smith with SyncGlobal Telecom will discuss they achieved their objectives.

You will learn how:

They improved efficiency and reduced cost using a modern easy to use ticketing solution to track, manage, process and automate all dig requests

BOSS Solutions now an awarded vendor through the TIPS Purchasing Cooperative

As an awarded vendor, BOSS Solutions offers TIPS Members the opportunity to purchase products at discounted pricing without the delay and expense of going out to bid. BOSS Solutions provides affordable Help Desk Software Solutions and 811 One Call Ticket Management Solutions and through the TIPS program is able to save agencies both time and money. TIPS Contract #200105.

The BOSS Solutions Help Desk Software includes BOSSDesk for Cloud and BOSS Support Central for On-premise. Both have IT Asset Management and other advanced capabilities and are available at an affordable price.

BOSS811 One Call Ticket Management is the solution for Municipalities, Pipeline, Utilities and Locator Companies for managing 811 dig requests. BOSS811 reduces cost with features like auto close tickets and provides comprehensive reporting that allows for accurate budgeting and management.

BOSS Solutions announces Service Desk Transformation as theme for their 2020 User Conference and Training being held at the Atlanta Marriott Buckhead on September 10 & 11, 2020

The theme reflects the trend on how solutions like ours empower customers to transform service delivery for their organizations. At the conference we will demonstrate how our solutions and services coupled with our customer enable such transformations. You will also learn how some of customers have significantly improved efficiency and user satisfaction by innovatively implementing our solutions.

To allow more customers to participate and benefit from the conference we have kept the conference fee at an affordable $850 for the first attendee from an organization and $425 for any additional attendee. This includes all meals, conference materials and our Thursday night event that will include dinner and entertainment.

The BOSS Solutions Help Desk Software includes BOSSDesk for Cloud and BOSS Support Central for On-premise. Both have IT Asset Management and other advanced capabilities and are available at an affordable price.

BOSS811 One Call Ticket Management is the solution for Municipalities, Pipeline, Utilities and Locator Companies for managing 811 dig requests. BOSS811 reduces cost with features like auto close tickets and provides comprehensive reporting that allows for accurate budgeting and management.

The BOSS Solutions DIR Contract may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

View Recording of webinar on Sept 26, 2019 on how AAA Northeast Expanded Their IT Help Desk to Support Their Business Lines

Find out how AAA Northeast adapted their IT Help Desk to streamline business lines by making it very easy for their user community to track a wide range of essential services. David Coté, IT Project Manager and Craig Lynch, Application Engineer, at AAA Northeast discuss how they embarked on this journey, how this was accomplished and show examples of their Service Catalog.

You will learn how:

How expanding the IT Help desk to support all business lines made the organization more responsive to business goals.

How easily services and requests can be customized and automated. No coding skills needed to construct workflows be they simple or complex; everything is drag & drop.

How setting Service Level Agreements (SLA’s) can improve service level performance.

BOSS Solutions Announces the 2020 User Conference will be held at the Marriott Buckhead Atlanta on May 14 & 15, 2020.

The 2019 User Conference was a great success and our goal for the 2020 event is to have more customers attend and to make it even better!

For the 2020 User Conference we have kept the conference fee at an affordable $850 for the first attendee from an organization and only $425 for any other attendees from the same organization. In addition this year we are offering an additional discount for customers that register for the conference before January 1, 2020, namely $800 for the first attendee and $400 for all other attendees from the same organization.

The conference will provide insights on how to take advantage of product enhancements, provide guidance on best practices and a forum where customers can share experiences and applications with other users.

BOSS Solutions Named as a Gold Medalist by SoftwareReviews in their Data Quadrant Awards 2019 for IT Asset Management

SoftwareReviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., recently published its 2019 IT Asset Management (ITAM) Data Quadrant based entirely on real user feedback and provides unprecedented levels of insights into data points for products within the category.

“BOSS Solutions received an excellent ranking from customers, particularly for Vendor Support and Breadth of Features and has built a product that is highly valued by their customer base” said Sandi Conrad, Senior Research Director, Info-Tech Research Group.

We are truly honored by receiving this award” said Maha Mahadevan CEO and President of BOSS Solutions. Our product suite, BOSSDesk on the Cloud and BOSS Support Central for On-premise are thoughtfully designed to incorporate advanced features and capabilities that are required to implement best practices for IT asset and service management. We have always been committed to ensure that our customers are provided with the latest technology and strive to have the strongest commitment to customer support in the industry.”

View Recording of April 11, 2019 Webinar with MAWC on how they improved efficiency and compliance with BOSS811 One Call Ticket Management.

Find out how the Municipal Authority of Westmoreland County (MAWC), the largest public water provider in the State of Pennsylvania, improved efficiency and compliance with BOSS811 One Call Ticket Management.

Anthony Pologruto, GIS Analyst with MAWC discusses how they embarked on this journey and their implementation.

You will learn how:

Automating workflows can speed up ticket handling and improve efficiency

View Recording of March 28, 2019 Webinar with Beaufort Memorial Hospital on how they improved service delivery & user satisfaction across the organization

Find out how this forward thinking organization expanded service management beyond IT and how they improved service delivery & user satisfaction across the organization.

Willard Fosberry, Director of IT Infrastructure and Marty Strawser, Desktop Administrator at Beaufort Memorial Hospital discuss how they embarked on this journey, how this was accomplished and show examples of their Service Catalog.

You will learn how:

An IT Help Desk can be used to provide and manage a wide range of services required by various departments at the hospital

Easily service requests can be automated and built quickly to address client requirements - no coding skills needed - all drag & drop

Guest Speakers Announced for 2019 BOSS User Conference & Training

BOSS Solutions is delighted to announce that Miranda Reshaw, Process Improvement Manager with Coca-Cola and Vicki Rogers, Senior Manager of Change with the Georgia Institute of Technology will be guest speakers at this years BOSS User Conference and Training being held at the Marriott Buckhead Atlanta on May 16 & 17 2019.

Miranda Reshaw, will discuss Customer Journey Mapping - The measurable benefits you can achieve when you take a more customer-centric approach to IT support, and Vicki Rogers will discuss Expanding Your Leadership Potential - Examining IT Leaders and Developing Yourself.

Miranda and Vicki are leaders in their fields and will be an inspiration for everyone who hears them speak.

BOSS Solutions Suite again named a FrontRunner for IT Help Desk Software by Software Advice, a Gartner Company, in their January 2019 Report

The BOSS Solutions Suite is ranked as a top FrontRunner in IT Help Desk Software according to the latest report by Software Advice, a Gartner Company (view report).

Easy to use yet incredibly powerful, the BOSS Solutions Suite includes BOSSDesk a Service Desk on the Cloud and BOSS Support Central for On-Premise IT Service Management.

The FrontRunners analysis is a data-driven assessment identifying products in the IT Help Desk software market that offer the best capability and value for businesses. Products are evaluated and given a score for Usability and User Recommendations.

BOSS Announces the 2019 User Conference will be held at the Marriott Buckhead Atlanta on May 16 & 17.

The theme for this year’s conference is Expanding Possibilities and we have created an agenda that will provide insights on how to take advantage of product enhancements, provide guidance on best practices and a forum where customers can share experiences and applications with other users.

BOSS would like more customers to participate and benefit in 2019 so the conference fee has been kept at an affordable $850 for the first attendee from a company and to encourage more attendees the rate is only to $425 for all other company attendees. This includes all meals, conference materials and our Thursday night event that again will be memorable.

BOSS Solutions Named as Top 20 Most User-Friendly Help Desk by Capterra in 2018

BOSS Solutions is excited to announce that we have again in 2018 been named in the Top 20 Most User-Friendly Help Desk systems by Capterra, an affiliate of Gartner. The report provides a look at the most user-friendly help desk systems based on their usability, customer services provided, and customer reviews View Report

The BOSS Solution Suite consists of BOSSDesk that provides IT Service Management on the Cloud and BOSS Support Central that provides IT Service Management On-Premise.

Founded in 1991, BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management (ITSM). The company has built a committed customer base through incorporating ITIL best practices in automating the service management process, combined with a unique commitment to customer support.

For more information call +1 678.684.1200.

View Recording of the October 25, 2018 webinar– Tips for Taking ITSM Beyond IT

View a webinar with Lexington County School District One. An organization with a forward thinking IT organization that is taking ITSM beyond the IT Help Desk to provide and manage a wide range of services to all the schools in their district.

You will learn how:

An IT Help Desk can be used to provide and manage a wide range of services that are required in the 30 separate schools in the district

In addition to traditional IT requests the department provided the schools with services request for Food Services, Phone Service, Maintenance, and much more.

Easily service requests can be automated and built quickly to address client requirements- no coding skills needed- all drag & drop

Reports and Dashboards with configurable widgets provided immediate metrics for the management team

TeamViewer & BOSS Announce Integration

Tampa Bay, October 10, 2018 – TeamViewer®, the global connectivity powerhouse, announced integration with BOSS Solutions, a leading provider of IT Service Management solutions, embedding TeamViewer remote control functionality into BOSSDesk Cloud-based IT Service Management and BOSS Support Central for On-Premise IT Service Management. View Press Release

Administrators within BOSSDesk and BOSS Support Central Can Now More Accurately and Quickly Remotely Support End Users and Troubleshoot IT Problems

“With TeamViewer integration, BOSS Solutions customers can easily create service cases and provide remote support right from within their familiar IT service records console,” says Vishu Nayagam, Director of Product Engineering at BOSS Solutions. “TeamViewer is the leading secure remote connectivity tool on the market and our customers know that remote control helps to increase efficiency of service desks and can significantly improve customer satisfaction.”

BOSS Solutions Suite named a top FrontRunner for IT Help Desk Software by Software Advice, a Gartner Company, in their July 2018 Report

The BOSS Solutions Suite is ranked as a top FrontRunner in IT Help Desk Software according to the latest report by Software Advice, a Gartner Company (view report) .

Easy to use yet incredibly powerful, the BOSS Solutions Suite includes BOSSDesk a Service Desk on the Cloud and BOSS Support Central for On-Premise IT Service Management.

The FrontRunners analysis is a data-driven assessment identifying products in the IT Help Desk software market that offer the best capability and value for businesses. Products are evaluated and given a score for Usability and User Recommendations.

View Recording of the BOSS Webinar held on August 28, 2018 – All That’s New with BOSS Support Central

Kris Giroux , Director of Support at BOSS Solutions describes all that’s new with BOSS Support Central.What you will learn:

How the Service Catalog can help you streamline your service delivery while providing better user experience and improved satisfaction

How to take advantage of new features and capabilities including Task, Approvals, Surveys, Single Sign-on, Team Viewer Integration and more

How to prepare yourself to benefit from the new version and get your questions answered

Fulton County CIO to present the Keynote at the 2018 BOSS User Conference

BOSS Solutions is pleased to announce that Sallie Wright CIO with Fulton County Government will be the keynote speaker at this year’s User Conference being held at the Marriott in Buckhead Atlanta on May 16 -18, 2018.

As CIO, Sallie is responsible for establishing technology best practices, standardization and guidance, for the largest county in Georgia and advises the county manager and all elected officials on technology direction.

In her presentation Sallie will discuss how her 30 years of experience in information technology leadership have helped her in the age of digital transformation to provide a wide range of technology related services and support to all county agencies.

BOSS Solutions named a 2018 FrontRunner in Help Desk Software by Software Advice, a Gartner Company

BOSS Solutions is pleased to announce that we are named as a 2018 FrontRunner for Help Desk Software by Software Advice, a Gartner Company Click to view report. The BOSS Solutions Suite includes both BOSSDesk an ITIL Service Desk on the Cloud and BOSS Support Central that takes On-Premise IT Service Management to the Next Level.

The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates

Announcing General Availability of the new BOSS Support Central

Following a comprehensive Beta Trial program BOSS are happy to announce the General Availability of the new BOSS Support Central. The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.

Capabilities include a comprehensive Help Desk for Ticket Management, a Self Service Portal to allow easy access for users to request services, Asset Management for total control of the lifecycle of all assets, and comprehensive Dashboards & Reporting for effective management. All of existing BOSS Support Central customers can upgrade to the new version at no cost.

Maha Mahadevan CEO of BOSS Solutions stated “Our new BOSS Support Central is thoughtfully designed to incorporate advanced features and capabilities that are required to implement best practices in on–premise service management”

BOSS Solutions will be holding their 2018 User Conference and Training at the Marriott Buckhead Atlanta on May 16 - 18, 2018.

The conference rate before March 1, 2018 is $850 and that includes all meals, conference materials and a Wednesday night event. Based on popular demand, this year BOSS will be offering an optional workshop/customized training on May 18 for a fee of $300. The company has arranged a discounted rate of $159/night with Marriott if booked by April 15, 2018 (self-parking included).

The theme for this year’s conference is Together Towards Tomorrow and the agenda will provide insights to tomorrow’s best practices and product enhancements and forum where customers can share experiences and applications for BOSS products together.

Capterra Names BOSS Solutions as “BEST” in Several Help Desk Categories

BOSS Solutions has been awarded Capterra's Best Badges in several categories, based on reviews from Help Desk software users. BOSS was named as Best Support, Best Value and Most Recommended by Capterra.

Badges are given to the products with the highest average review rating score across all of the products’ published reviews in the submission period.

The Capterra “Best” awards are determined by the subjective opinions of individual end-user customers based on their own experiences, the number and timing of published reviews on Gartner’s digital sites (Capterra.com, SoftwareAdvice.com, and GetApp.com) and review ratings for a given product in the category and are not intended in any way to represent the views of Gartner or its affiliates

View Recording of the BOSS Webinar – IT Service Catalog – Process Improvements for Onboarding and more

BOSS Solutions have been leading the way in creating innovative solutions and in this webinar held on Nov 8th 2017 you will see how the potential use of Service Catalogs for process improvements goes far beyond IT.
You will find out how:

Services and requests can be offered selectively & efficiently from one portal

An easy to use form to enter new requests or track your requests can improve user satisfaction and lower costs

Creating a new service catalog is a breeze – just a few drag & drops

Workflows & approvals can be automated

You will also hear first hand from Frank Santiago, IT Operations Manager, City of Boca Raton, Florida on how they implemented a service catalog for employee onboarding and for other process improvements.

BOSS Solutions Announces New Version of BOSS Support Central that takes On-Premise Service Management to a New Level

On October 31st 2017 at the FUSION 17 Conference & Expo in Orlando, BOSS Solutions announced a new significantly enhanced version of BOSS Support Central it’s popular on-premise ITSM software. The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.

The new BOSS Support Central incorporates advanced ITSM capabilities including a comprehensive Help Desk for Ticket Management, a Self Service Portal to allow easy access for users to request services, Asset Management for total control of the lifecycle of all assets, and comprehensive Dashboards & Reporting for effective management. All of existing BOSS Support Central customers can upgrade to the new version at no cost.

BOSS Solutions Named as Top 20 Most User-Friendly Help Desk by Capterra

BOSS Solutions is excited to announce that we have been named in the Top 20 Most User-Friendly Help Desk systems by Capterra, an affiliate of Gartner. The report provides a look at the most user-friendly help desk systems based on their usability, customer services provided, and customer reviews View Report

Founded in 1991, BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management (ITSM). The company has built a committed customer base through incorporating ITIL best practices in automating the service management process, combined with a unique commitment to customer support.

The company’s major products are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. For more information call +1 678.684.1200.

View Recording of the BOSS Webinar – “Service Catalog – The Modern Way to Deliver IT Services”

BOSS Solutions have been leading the way in creating innovative solutions and in this webinar held on July 26th 2017 you will see the next evolution of a modern service catalog implementation can improve your service delivery. We will show you how to:

Easily create and configure your service catalog

Provide employees and customers a one stop shop for all service and product offerings

Increase efficiency with accurate and complete ticket creation

Ensure compliance and manage expectations

You will also hear first hand from our Shuronda Hawkins, IT Systems Administrator with the City of Albany GA on why BOSS Solutions was the right choice for them!
Click to view the webinar recording.

City of Atlanta Executives to present the Keynote at the 2017 BOSS User Conference

BOSS Solutions is excited to announce that Dan Gordon COO and Samir Saini CIO of the City of Atlanta will be the keynote speakers at this year’s User Conference being held at the Marriott in Buckhead Atlanta on May 18 & 19, 2017.

Dan reports directly to the mayor, and manages and oversees all city operating departments and related agencies. Dan will share some of the experiences he faces managing the city.

Samir has been named by GovTech as one of the Top 25 Leaders Driving Government Innovation. Samir will draw upon his experience and engage the audience with information that will benefit any IT department.
Click for more information and to register

Registration is now open for the BOSS Webinar – “Sneak Peek into BOSS Support Central 4.0”

BOSS Solutions is pleased to announce that registration is now open for the BOSS Webinar – “Sneak Peek into BOSS Support Central 4.0” to be conducted on April 6th, 2017 at 2:00 pm. Kris Giroux , Director of Support will be conducting this interactive webinar to give customers a sneak peek into the product’s capabilities. The webinar will provide updates on all the technology changes, describe some of the major new enhancements and discuss details of the rollout plan. Also shown will be the new web interface, and the new mobile application. Click to register for the webinar.

BOSS Solutions ranks in the Top 20 Most Affordable ITSM Software Providers

BOSS Solutions is excited to share that we now rank in the Top 20 Most Affordable ITSM software providers by Capterra. Learn more. BOSS Solutions is an innovative software company providing ITAM/ITIL solutions that make it easy and affordable for customers to implement best practices in service management. BOSS Solutions products include BOSSDesk an ITAM/ ITIL aligned Service Desk on the Cloud and BOSS Support Central a fully integrated on premise ITSM solution. BOSS Solutions helps organizations improve operational efficiency cost effectively. BOSS has built a committed customer base through incorporating best practices with a unique commitment to customer support.

BOSS811 - One Call Ticket Management Solution will be featured at the CGA Excavation Safety Conference

BOSS Solutions will be showcasing its powerful One Call Ticket Management solution at the CGA conference. Visit us March 14-16 at booth 332 at the CGA Excavation Safety Conference and Expo in Rosen Shingle Creek, Orlando, FL. BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities and Locator Companies managing excavation requests. It comes with many powerful features including a mobile client with offline capabilities, integration with mapping technologies such as GIS and ESRI, a powerful routing engine, and extensive reporting abilities with user friendly dashboards. BOSS811 increases efficiency, reduces cost, is easy to use, scalable and highly secure.

BOSS Solutions named a FrontRunner for Help Desk Software by Gartner

BOSS Solutions is pleased to announce that we are named as a FrontRunner for Help Desk Software by Gartner’s Software Advice, Click to view report. BOSSDesk an ITIL Service Desk on the Cloud and BOSS Support Central for On Premise IT Service Management make it easy and affordable for customers to implement best practices in Service Management. Features include Automatic Discovery, Incident Management, Problem and Change Management, Service Catalog, Knowledgebase, Mobile Apps and more. BOSS Solutions has built a committed customer base through incorporating best practices with a unique commitment to customer support.

2017 User Conference & Training

BOSS Solutions will be holding their 2017 User Conference at Marriott Buckhead Atlanta on May 18 & 19, 2017.
The conference rate is $795 and that includes all meals, conference materials and a Thursday night event. Register by February 28th the fee will be only $750. All that attendees will have to pay for is the hotel, and we have also arranged a discounted rate of $149/night with Marriott (includes self-parking).
The theme for this year’s conference is Learn, Share and Network and you can find out more about the conference and register at: https://www.boss-solutions.com/user-conference.html
We look forward to seeing you in Atlanta in MayThe BOSS Team

BOSSDesk - Service Desk on the Cloud is here

Manage all your Assets, Incidents, Problems, Changes, Releases, Contracts and Purchases with one solution. BOSSDesk gives you the true Automation and Business Intelligence you need to run your IT Service Management in one single integrated platform.

Save Mart HR adapts BOSS Support Central for Employee Issue Tracking

Save Mart a long term customer of BOSS has now extended BOSS Support Central to their Human Resources division. Using a customized set up just for HR, all employee interactions are now recorded in the system. Custom service catalogs have been set up to track details of all employee related issues.This has enabled Save Mart HR to get a detailed view of all employee interactions at any given date or time and take appropriate action based on this business intelligence.