Networx Government Authorized (aka DAR) User Workshop

Course Description:

This customized 1-day, modular-based workshop provides the Government DAR
(Designated Agency Representative) with detailed information on the AT&T
Government Solutions Networx contract service offerings. This course is for
authorized government agents only. Students will learn about our service
ordering, trouble reporting, billing and dispute resolution processes. In
addition, students will receive an overview on pricing, telecommunications
fraud and AT&T customer service. The robust courseware consists of slides,
handouts/job aids and reference material.

Length:

1 Day

Objectives:

Upon completion of this class, students shall be able to:

Understand AT&T Government Solutions Networx Services contract

Understand transition related activities

Understand and navigate through AT&T BusinessDirect® applications

Describe AT&T network architecture and the services included in the
Networx Universal contract

Understand the service order process for both on-line and manual
submission

Understand the various billing systems, how bills are generated, and how to
submit billing inquiries and disputes

Understand Networx pricing and on-line support tool

Understand how AT&T customer service operates

Understand Service Enabling Devices (SED) and Contract Line Item Number
(CLIN) definitions

Detect telecommunications fraud

Who Should Attend:

Government personnel who are authorized agents with the responsibility for
ordering and/or tracking Networx services as well as those designated as agency
trainers who will be responsible for conducting end-user training at their
respective agencies.

Prerequisites:

Completion of pre-course materials prior to class attendance.

Students should have a working knowledge of the telecommunications
requirements and operations of their respective agencies. In addition, a good
understanding of voice and data communications technology and applications is
helpful.

How to Register:

Schedule:

This workshop is offered in various locations nationwide and via AT&T
Connect, a web-based training tool. A minimum enrollment of 4 is necessary for
this training. It is also possible, based on instructor availability, to
conduct these classes on customer premises. Please note the workshop location
as well as the dates in the list below.

Date*

Time

Location**

Wednesday, February 25, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, March 25, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, April 22, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, May 27, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, June 24, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, July 22, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, August 26, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, September 23, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, October 28, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, November 11, 2015

9:00 AM-3:00 PM ET

Washington, DC

Wednesday, December 9, 2015

9:00 AM-3:00 PM ET

Washington, DC

*Additional courses available as needed
**Training is also available via AT&T Connect, a web-based training
tool

To register:

You will receive a confirmation notice within 24 hours. A reminder message
will be sent to you 5 business days prior to the actual class.

If you have any questions about registering, call 1-877-GET-NTWX or
(1-877-438-6899) for assistance.

Changes and Cancellation Policy

All requests to change a registration must be in writing via email to rm-ntwrxregistr@att.com or by
contacting the Customer Support Office at 1-877-GET-NTWX (1-877-438-6899).

In the event that you need to cancel your enrollment, please submit your
Cancellation request via email rm-ntwrxregistr@att.com or contact
the AT&T Customer Support Office (CSO) at least 14 calendar days prior to
the start of the class. Failure to do so will result in the enrollment counting
against the Government's no-charge classroom-based training numbers.