The classic resource for every mediator, organizer, and manager’s bookshelf.

The Mediator’s Handbook presents a time-tested, adaptable model for helping people work through conflict.

We’ve rewritten this new edition front to back to incorporate recent practice and thinking. New readers and mediators will find a basic how-to structure, with examples on every page for “what do I say now?!”

Experienced mediators, teachers, and trainers, will find details and nuances that expand your skills and understanding.

Long a popular course textbook used by universities, high schools, and training programs, The Mediator’s Handbook is also a valued desk reference for professional mediators, and a down-to-earth guide for anyone who deals with other people’s disputes:

We’ve kept the accessible manual format from before, and the basic layout of the content: The first half of the book “The Process” lays out each step, from first contact with the parties, to forging a resolution. The second half, “The Toolbox,” explains each concept and skill mediators need to guide the process, support the participants, and help them reach decisions.