Customer Service Rep Skills You Should Look For in Your Next Hire

Jul 05, 2016

Customer Service Traits to Look For in Your Next Hire

How to Improve the Quality of Your Customer Service

There’s more to customer service reps than meets the eye. Not everyone is cut out for this role. In order to create memorable experiences, great customer service reps should have the following skills:

Service Reps are on the front lines engaging with your
customers. InsightSquared states, “while sometimes considered an entry-level or
rotational position, customer service shouldn’t be overlooked as a strategic
hire. An all-star team of service reps means less micromanagement for you and
happier customers for your business.”

Remember to keep these qualities in mind when thinking about who is providing service to your customers!

About The Author

Brittney Stepanek

Brittney Stepanek, Strategic Marketing Director for Collabrance, is responsible for helping build relationships and brand awareness through strategic marketing initiatives. Before working at Collabrance, Brittney joined GreatAmerica in 2012 doing marketing for the Office Equipment Group. She received her Bachelor of Science in Psychology at the University of Iowa.

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Collabrance, a Master MSP, helps Service Providers profitably scale their Managed IT Services business faster and with fewer risks while maintaining a 97%+ Customer Satisfaction Rate to help enhance their strong reputation.