Don't forget to contact our personal shoppers if you have any questions about an item.

All of our items are also carried in our offline stores, which means that we know them intimately and stand behind their quality and fit. If you need a suggestion for a special occasion, just ask our personal shoppers.

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Shipping and Returns

Karnation Lingerie has certain exchange and return conditions on select items. Please see below for more details.

EXCHANGE POLICY OUTLINE

We do not offer refunds at KarnationLingerie.com, however if you are unhappy or dissatisfied with your lingerie or bra purchase for any reason we may offer exchange or online internal credit when our policies below have been met completely.

For your protection and due to our high health standards ANY and ALL items contained in the following categories are considered non-returnable and non-exchangeable: all womens panties (thongs, g strings, crotchless panties, boy shorts, and bikini panties); also, all mens underwear (thongs, g strings, boxers, boxer briefs, briefs, jocks, and bikini underwear); all liquid and/or perishable products (personal lubricants, massage oils, edible products, and stimulating or prolonging products). All personal massagers and vibrators, erection rings, pumps, sleeves, or personal use items products including novelty items may not be returned or exchanged. All Halloween costume sales are a final.

LINGERIE & BRA EXCHANGE POLICY

Panties may not be tried on; every piece of lingerie and all bras are shipped with a Do Not Remove tag attached them (see image). If your order includes matching panties, they will also be securely fastened to the inside of the lingerie or on the side of the bra with the Do Not Remove tag. The panties and Do Not Remove tag MUST remain attached to the lingerie or bra at all times, and may not be removed or detached for any reason. If the panty or tag become detached or disconnected, the item immediately becomes non-exchangeable. The lingerie or bra must also be in the original new condition it was shipped and may not be stained or stretched. It may not smell like perfume, deodorant or body odor.

All items returned to us are thoroughly inspected for wear and tear. If we suspect the item has been worn or tampered with in any manner your exchange request will not be processed. If your lingerie or bras have met our above standards we will gladly authorize an exchange or online internal credit that will never expire, to be used on any merchandise.

In order to request an exchange on lingerie or bras you must contact one of our online Personal Shoppers via email at PersonalShopper@KarnationLingerie.com within one week of receiving your order. In the email please include your order #, the item # of the item you would like to exchange, and the reason why you would like the exchange. If you know the item you would like in exchange please include that item # as well.

About Karnation

Karnation Lingerie has been spicing up the lives of our customers since 1995. We started with stores all over Idaho and then added this online store for our local customers and beyond. We're thrilled to offer our products and years of expertise to you!

Our online lingerie store is just like shopping with us offline: you'll experience great customer service, fantastic product knowledge and a collection of lingerie that offers something for every shape, size and taste. Each of our size charts is custom generated by our team, who work with each item in store and fit it on a variety of sizes and shapes. Our personal shoppers are here to answer any of your sizing or style questions.

Why Buy From Us?

The best selection, quality and prices on lingerie and romantic items.

Expert personal shoppers on hand to answer any of your questions or to help you with fit.

Fast processing and shipping on all orders.

No drop shipments - all items come straight from us to you!

About Our Personal Shoppers

Buying lingerie online can feel like a jungle, but our personal shoppers are here to help make the experience fun and easy. Our personal shoppers can answer questions about sizing, but they can also help you pick out the perfect piece of lingerie for your wedding or next special occasion.

Each of our personal shoppers has a minimum of five years experience in our brick and mortar stores so they experience fitting our products on thousands of different customers. This also means that they're all trained to fit items properly and know the details of every product that we offer online. We've worked hard to transfer the safe and fun space of our store into an online store!