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Below standard of what a Hilton should be.

Cons: The quality of food needs to be addressed. The beds are not comfortable.

Location: Very quiet location, it's a drive into Stopsley, Luton or Hitchin if you require shops.

At check in our booking was mixed up with 2 other family member bookings with the same surname but clearly all independent bookings made weeks apart. The receptionist took a long time to sort out a simple error. We also booked dinner in the evening at the hotel restaurant for 7 people - 1 person ordered pepperoni pizza, when it arrived it had no pepperoni, so we sent it back and someone in the kitchen just sliced up some pepperoni, microwaved it and brought it back. This was not good enough so had to be sent back again and I requested a fresh pizza. By the time it arrived, everyone else had finished their meal. Also, the beds are not comfortable - I've slept on better mattresses in budget hotels. Overall very disappointing and not the standard I would expect from a Hilton Hotel, especially considering the amount of money we spent on the rooms and food over a weekend.

4 out of 5

Recommended
for Everyone

by A verified traveller

Hotel nice ! If not the best in Luton ! but

Posted 06-Feb-2018

Reception staff not the best if not a little snotty ! Try a smile ! Some bar staff great 👍 girl doing cocktails very good rest average at best ! Everything in hotel nice ! food very average ! But overall not bad at all ! Probably the best hotel in Luton

5 out of 5

Recommended
for Everyone

by A verified traveller

ideal for my purposes

Posted 04-Feb-2018

nice friendly helpful staff helped us through a difficult time as we were there for a funeral

5 out of 5

Recommended
for Everyone

by A verified traveller from UK

Very good value for money

Posted 22-Jan-2018

Pros: Very helpful hotel staff and the cleanliness overall

Cons: Nothing really for the price

Location: N/A

The hotel was chosen as a 'convenient point' at which to break our journey and we could not have been better accommodated. We upgraded to include breakfast which was appreciated since it was provided at a discounted residential rate and, whilst a charge was made for overnight parking, this was only a notional amount and made such a difference to the convenience and access to the hotel foyer during the bad weather

2 out of 5

by A verified traveller from UK

Must do better.

Posted 03-Jan-2018

Pros: It was pretty average overall.

Cons: Parking is not free and a very mediocre restaurant is hugely overpriced.

Location: Airport. Nobody goes to Luton for tourism.

15 pounds for two glasses of wine. Enough said. Stop profiteering from travlers.

3 out of 5

by A verified traveller

Room problem

Posted 16-Dec-2017

Room was very cold even with heating full on. Never got above luke warm.

3 out of 5

by CS from Butterfield, Luton

Not up to the normal Hilton standard

Posted 12-Dec-2017 on Hotels

Cheaper hotels provide a better service. Guest microwave room was filthy and driveway was not gritted making it scary to cross to where cars were parked. Reception tried to make me pay again and as I left another person was complaining about a broken window that had not been fixed leaving his room cold . Things always go wrong in hotels but the staff seemed too weary to care.

2 out of 5

by A verified traveller from UK

Poor management, unable to cope with emergency

Me and several other cars were stalk in the car park for more than 2 hours and unable to get out following snowfall. Poor planning as it was clear bad weather was on the way, yet the hotel had done absolutely nothing such as spreading salt or having someone on hand or even having a shovel to allow the guests to clear the drive themselves. Very unhelpful receptionist saying "I can not do anything about it" with no manager/ senior staff or estate people on site! Complete mess and a shamble and very poor planning!

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