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Want to go back to our Shop?
https://www.etsy.com/shop/ZaKnit?ref=shop_sugg

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

If for any reason, you are not satisfied with your purchase, we’ll be happy to help.
You must let us know within five days of receiving your order that you will be returning it and we will do our absolute best to ensure that you are happy with your purchase, including a refund or replacement, if necessary.
In the case of a refund, the buyer will be responsible for return shipping. Custom orders are not refundable..... sorry..... but we can repair, if needed.
The item must not be worn, washed or damaged and in new condition.
You must send it back to the address on the envelope.
Please include a note in the return with the following stated :
-Name on order ;
-Order number ;
-State item is a return ;
-Once the item has been received and approved, your order will be refunded. Your refund will be issued as soon as we receive the package.

If something went wrong with your purchase, please contact us before leaving a feedback and we will try to do all we can to make it right. We really want you to be happy with your purchase.

Want to go back to our Shop?
https://www.etsy.com/shop/ZaKnit?ref=shop_sugg

Shipping policies

SHIPPING:
Items will be shipped in 1 or 2 business days of payment clearing. All customers are notified when their order is received and when it has been shipped.

Your item will be shipped to the address you provided to Etsy. Please let us know before paying if we should ship it somewhere besides your Etsy address. We could make nice packaging if you want to send a gift directly to someone else.

We ship to the address provided upon checkout on Etsy. If you provide the incorrect address, you will be responsible for the lost package or resending of the package if the Post Office returns it to us.

All orders are shipped by Airmail Canada Post
All shipping includes good quality packaging materials.

Thank you for your understanding. The delivery time depends on the custom process on your country and shipping method. If you haven’t received your items after an extended period of time, please let us know so we can look into it promptly.

Import duties, taxes, and charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Most Domestic orders are delivered within 2-5 business days via Canada Post.

SHIPPING:
Items will be shipped in 1 or 2 business days of payment clearing. All customers are notified when their order is received and when it has been shipped.

Your item will be shipped to the address you provided to Etsy. Please let us know before paying if we should ship it somewhere besides your Etsy address. We could make nice packaging if you want to send a gift directly to someone else.

We ship to the address provided upon checkout on Etsy. If you provide the incorrect address, you will be responsible for the lost package or resending of the package if the Post Office returns it to us.

All orders are shipped by Airmail Canada Post
All shipping includes good quality packaging materials.

Thank you for your understanding. The delivery time depends on the custom process on your country and shipping method. If you haven’t received your items after an extended period of time, please let us know so we can look into it promptly.

Import duties, taxes, and charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Most Domestic orders are delivered within 2-5 business days via Canada Post.

Additional policies

Everything in our shop is handmade with a lot of care and love.
Feel free to contact us via Etsy Conversations for any questions you might have.

Want to go back to our Shop?
https://www.etsy.com/shop/ZaKnit?ref=shop_sugg

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.