Fleming Court is a flagship HC-One care home with a large selection of luxury bedrooms to suit every style and need, including penthouse rooms on the top floor which can accommodate double occupancy. The home also boasts a restaurant, cinema café, beauty salon, bowling green and sensory garden.

It is located near contemporary shops and cafes and has superb transport links to Newcastle city centre.

The care home offers 24-hour care from experienced staff, in a friendly home-from-home atmosphere.

Located in the beautiful suburb of Jesmond and conveniently located close to local shops in and around Clayton Road. The car park for Fleming Court is located in 'The Fleming Business Park' at the top of Burdon Terrace. Turn right at the top of Burdon Terrace and go through the gates of the business park to the care park.

Parking:

A car park is located behind Fleming Court for all visitors and guests.

Overview

The Review Score of 9.6 (maximum of 10) for Fleming Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Fleming Court Care Home in Google's Search Results - more info

b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

The 5 points available are broken down as follows:

4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

The 4.942 Points relating to the number of positive Reviews for Fleming Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

Review submitted from a Postal Card by D F
(Resident)
on Friday 11 May 2018.
Relates to April 2018.

Moved to Fleming Court to be nearer to my family. The staff have made the transition as smooth as this process can be. The staff are kind, respectful and caring. The home is very well kept. Family are welcomed. It is a warm and homely place.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by L K
(Resident)
on Thursday 5 April 2018.
Relates to February 2018.

I would have preferred to be offered a shower more often. I would like to be offered a chance to go out of the house. I felt that I had to get up early as everyone wanted help to get out of bed at the same time.

During the day I appreciated being taken to the toilet when I needed to go.

I didn't always get a bib when I requested one, which made my clothes messy.

Some staff would benefit from being reminded about how to fit hearing aids.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Thank you for your positive feedback and here at Fleming court we always welcome suggestions of areas to improve. Showers facilities are in every bedroom, to address this I will advise my staff to offer a shower each day at a time appropriate for yourself. We have outstanding gardens, parks and locations around Newcastle, there are staff who would escort you outside weather permitting. Our wellbeing coordinators would also support you and I am also recruiting more staff to be available. The Laundry Department have plenty of protective garments for mealtimes and insist staff only need to collect items from the laundry. Lastly I do apologise for ill-fitting hearing aids, this week I had a meeting with Vision call who will be conducting training at Fleming Court, this will provide a better service in regards to hearing and vision services.

Review submitted from a Postal Card by Ellen W
(Granddaughter of Resident)
on Tuesday 27 March 2018.
Relates to February 2018.

Very welcoming environment, make residents feel right at home. Staff very friendly and approachable. Recently re-decorated with different scenes of the town drawn on walls beautifully by a member of staff. Residents are cared for very well and always look happy! Both grandparents and great great aunt are residents here.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by E M
(Resident)
on Wednesday 14 March 2018.
Relates to February 2018.

I think that you get extremely good care here it is pricey but not much more than elsewhere. A high profile bed is available for use. The gardens are very accessible and visitors can come freely and if they wish, have a meal or snack.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Website Submission by A S
(Daughter of Resident)
on Tuesday 13 March 2018.
Relates to March 2018.

Light switch by the bed too high to switch off if in bed at night.
Encouragement required to sit with others at meal times.
More fruit and fresh produce green vegetables required. Endless stews are indigestible.
Initial introduction on arrival was poor, left to her own devices.
Concerned about loss of laundry.

Thank you for your comments and feedback on your recent stay within Fleming Court, we appreciate all feedback received as it helps us to improve our service where required. The health and wellbeing of all our Residents is very important to us. We are delighted to hear your positive comments with regards to our home and the support you received via our care team. We have recently appointed two excellent and highly experienced chefs to join our hospitality team and have also arranged for monthly meetings with our Residents to enable us to receive regular feedback on our hospitality services. Fresh fruit is also now available in the dining area each day. Our Home Manager operates an open door policy and is happy to assist both Residents and family members with any concerns they may have. We also hold monthly staff meetings and Resident/Relative meetings to discuss any issues or ideas to improve the Resident experience.

Review submitted from a Website Submission by Graham
(Son of Resident)
on Saturday 27 January 2018.
Relates to December 2017.

It is a great shame that a home that once had a special blend of outstanding staff and excellent facilities has deteriorated because of poor management. We brought my mother here a year ago but in the spring of 2017, it changed hands. Since then a lot of very good staff have left. Those who remain have told family and friends of their unhappiness about under-staffing, low wages and having to leave residents unattended. Some even asked us to raise these issues with management because they were being ignored. The management since the first excellent manager left has been appalling for a care home of this standard and expense. After a long delay, the replacement lasted less than two months, not having sufficient experience (a familiar problem if you read CQC reports for some of the new owner's other homes). Unsurprisingly we have lost confidence and have now removed my mother. We were very sad saying goodbye to some truly excellent loving staff but we shall not miss the new regime.

How likely would you be to recommend Fleming Court Care Home? Unlikely

Thank you for the feedback you have provided in relation to Fleming Court. We appreciate your comments on a number of areas that you acknowledged as being excellent within the home. Any concerns raised are treated seriously and thank you for bringing these to our attention in relation to management and staffing levels. There has been a change in management in the home and unfortunately, when the previous Home Manager left, a number of the staff decided to go with her. This has caused some staffing challenges, but I am pleased to say we have recruited some great staff as well as retained some excellent staff. It’s also worth mentioning that several of the staff who had left the organisation during this time of change have now either returned to Fleming Court or have requested to return in future weeks. We regularly meet with our staff teams to discuss any areas of concerns they have to ensure they are fully supported. Our staffing levels are assessed on a regular basis to ensure that staff numbers are appropriate to meet the needs of our Residents. Fleming Court has also recently undergone its first CQC inspection, of which we received a rating of Good in all areas. Feedback was positive and an excellent reflection of our dedicated team within Fleming court.

Review submitted from a Postal Card by J R
(Daughter of Resident)
on Tuesday 16 January 2018.
Relates to December 2017.

Beautiful care home, chosen because of its staff, decor and ethos in May 2017. It was taken over in late 2017 and went through many changes, most notably in staffing and quality of appearance ie flowers, cleanliness etc. Still happy with the level of care, although I don't like the use of agency staff. Levels of quality have dropped.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Thank you for your comments, we appreciate all feedback received as it helps us to improve our service where required. As a company, we are always actively looking for feedback with regards to our service. We have recently undergone changes in the ownership of the care home and have ensured a smooth transition. We have had changes to our staff team and on occasions, we have had to utilise agency staffing. As an organisation, we always utilise the same agency supplier, offering continuity within the staff team who assist in the care home, thus ensuring that the agency staff members covering can, therefore, build relationships with our Residents and current staff team. We are continuing to build a strong staffing team to help us move our home forward.

Review submitted from a Postal Card by C B
(Daughter of Resident)
on Monday 18 September 2017.
Relates to September 2017.

Fleming Court is of a high standard with the exception of the food. The food issue causes great concern as we are now having to buy food to be taken in.

When we first viewed the home in November 2016, it was under a different owner and our previous experience with two other homes was a big plus. However, the new owners have let standards regarding food slip dramatically. A final point is that loyal staff are leaving to go to other care homes.

Thank you for your review, we really appreciate all feedback provided as it helps us improve our service where required. At Fleming Court, we pride ourselves on the presentation, taste and nutritional value of our food and offer, daily, a wide variety of menu choice for our residents. We aim to cater to all our residents’ individual tastes and monitor food standards by carrying our residents' surveys which continue to receive excellent feedback on the standard and variety of food provided. The Home Manager carries out random taste checks on the food to ensure a high quality is maintained and any concerns are raised with the chef. Families will often join their loved ones for Sunday lunch and have always been very complimentary on the food quality. Unfortunately, staff will leave for a number of personal reasons, be it because they have moved home, to provide care for family members and even to further their education. The Home Manager operates and open door policy and holds monthly Resident and Relative meetings; she would welcome a meeting with you to assist with any concerns you would like addressed.

Review submitted from a Website Submission by Julie N
(Niece of Resident)
on Tuesday 8 August 2017.
Relates to July 2017.

The care at Fleming Court for my aunt has been first class.
The staff of all levels are professional, caring, courteous and very friendly and approachable. As a family, we are always made to feel welcome at home.
We are so pleased to know that my aunt is in such good care
Thank you!

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by Barbara W
(Daughter of Resident)
on Thursday 11 May 2017.
Relates to April 2017.

My mother has vascular dementia. Four days before her 100th birthday, she broke her hip. She went downhill after the operation. However, since moving into the care home, she is no longer depressed. She is making more sense than in the last six months - she smiles, enters into activities and appears to be so content.
The carers spend a lot of time talking to her, making endless cups of tea (and biscuits), the food is great and when I visit I can spend hours there as the staff are so caring. A wonderful place.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by Liz L
(Daughter of Resident)
on Monday 8 May 2017.
Relates to April 2017.

A beautiful homely well-furnished care home that has an excellent standard of facilities and pretty gardens. Kind understanding staff who very much care about individuals. Good selection of food and activities. I feel very happy with my mother's care!

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Website Submission by Jonathan W
(Son of Resident)
on Thursday 4 May 2017.
Relates to May 2017.

This is a beautiful new home into which my mother has moved. She has been welcomed, supported and cared for with interest and compassion. It is lovely to visit her and see how her life has actually improved in terms of interactions, friendships, conversation and day to day life in comparison to the previous year. Fleming court is expensive but my brother and I visited many before asking Mum to come and look at Fleming court. She has settled well and that is a credit to the staff and their approach. There are plenty of activities without pressure, outings locally and further afield in the minibus and pleasant meals, coffee and tea times.
I would recommend this home very highly and hope there is a place if and when my time comes! I feel comfortable entrusting the staff here with my Mum.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by T W
(Son of Resident)
on Wednesday 3 May 2017.
Relates to April 2017.

Right from day one, we have been impressed at Fleming Court by the quality of staff and care provided. Mum has been a resident for 10 weeks and settled in very quickly. As a family, we are confident that mum is well cared for and loves the social scene available to her.
With regular trips out and social activities aplenty, good food and spotless surroundings we are delighted with our choice of home for mum. Most importantly - she is too!
She describes it as a first class hotel - with care.
We would and have, recommend to anyone who will listen.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Website Submission by Sheila M
(Daughter of Resident)
on Tuesday 18 April 2017.
Relates to April 2017.

A lovely welcoming building with caring friendly staff. The rooms are all clean and spacious but warm and comfortable. Private bathrooms are clean and easy for the less physically able to use. The residents have a lounge dining area on each floor but can use other floors if they wish. My dad has appreciated the opportunity to buy a glass of wine with his meal if he wishes at the licenced bar and as the weather improves we look forward to sitting outdoors. The daily programme of events is interesting but residents can choose to what extent they participate.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by Geoffrey S
(Resident)
on Thursday 16 March 2017.
Relates to February 2017.

I spent 3 weeks at Fleming Court recently and I can say it was a most pleasurable time during which I was looked after to a very high standard by a caring and efficient staff day and night. My every need was attended to diligently and promptly without any reservation. Further, the homemade food was superbly presented and consistent of a varied and healthy menu by an exceptionally talented kitchen staff. The grounds are well laid out and the building is most pleasantly situated. I would recommend Fleming Court to anyone as a temporary or permanent residence.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by R T
(Son of Resident)
on Friday 10 March 2017.
Relates to January 2017.

This care home opened towards end of 2016. My mother became ill and needed urgent respite care.
The staff at the home were really supportive in visiting my mother in hospital and arranging her respite care. The home itself is magnificent.
The staff have been excellent and have provided very good care - so much so my mother has decided to stay in the home permanently.
Thank you to everyone at Fleming Court.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Review submitted from a Postal Card by Ruth N
(Resident)
on Monday 13 February 2017.
Relates to January 2017.

Very smart décor, friendly, helpful staff who will do anything you ask of them. Food excellent even though I don't have a good appetite. I enjoy the activities which keep my mind working, especially the crossword puzzles which I haven't been able to do for some years because of my poor eyesight. The nice lady who organises the activities is lovely.

How likely would you be to recommend Fleming Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating: 5 out of 5

Submit a Review for Fleming Court Care Home

We welcome
residents/service users and their family/friends
to submit reviews to carehome.co.uk

This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

First Name

Last Name

Email

Verify Email

Telephone

Your Review & Rating

This information will be published on the website.

Name(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

Your connection to the Care Home / Service(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

When does your review relate to (latest date)

How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Review Comment

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters. Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

Mark Culley

Job Title: Home Manager

Joined: 2018

Description:

What does ‘kindness’ mean to you?

“For me, kind care is caring for someone the way that you would want to be cared for.”

Mark is a Healthcare Professional with a number of years’ experience in providing care and support for elderly people to enrich their lives. He recently won North East Manager of the Year 2017-18 and was awarded a National Care Award in Training and Teaching in 2016. He is a committed and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Mark closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. He extends this caring approach to his colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

He also works hard to maintain excellent contacts within the local community and is always quick to welcome them to Fleming Court.

When asked what he enjoys most about his role, Mark remarked:

“The fact that every day is different and meeting all of the Residents and getting to know their individual stories.”

Outside of work, Mark loves to write fictional stories and draw. He also is a keen footballer and enjoys listening to Michael Jackson.

If you would like to find out more information about Fleming Court, Mark has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Fleming Court Care Home

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fleming Court Care Home to verify any information. Our terms and conditions can be viewed here.
Fleming Court Care Home has a Premium Service – more info.