Tenant Information

Are you experiencing an after hours repair Issue?

If your repair is of an urgent nature (i.e. blocked sewer, no electricity, fire etc) and is after our normal business hours, please call the office on 49502025 and select option #1 to be directed to the emergency after hours contact.
If we are unable to take your call, please make sure you leave a detailed message including your name, property address, phone number and the nature of the issue you are experiencing. As this is a redirected call from our office, its important you leave this information to enable us to return your call.
For all non-urgent matters, please fill out a maintenance form or contact our office during normal business hours being Monday to Friday 9.00am to 5.30pm and Saturday from 9.00am to 1.00pm.
If you do not have power or water to the house and your neighbours are experiencing the same, it is advisable to check with Ausgrid or Hunter Water of any current outages, as these types of occurances are beyond our control and can be monitored...

Have you locked yourself out of your house?

During business hours….
Our office may retain a duplicate set of key/s to the property for emergency access.
Under certain circumstances and if a copy is held, they can be loaned during office hours with a $20.00 refundable key deposit. Once keys are returned the deposit will be refunded accordingly. We note the keys must be returned the same day.
After business hours….
An after-hours key service may be available by calling the office and pressing #1 option to be transferred to the emergency mobile. It should be noted however that the availability of this particular type of service is subject to individual staff members discretion to attend and a mandatory non-refundable $50.00 attendance fee being paid – this fee is not negotiable and must be paid on the agents arrival at the property. You will be asked if you have the funds available to utilise the service when phoning the emergency phone.
PLEASE NOTE; This service is only available during daylight ho...