Joint Statement: Coventry City FC and the Ricoh Arena have revamped the matchday ticketing service

20 August 2015

Kieran Crowley

CCFC and the Ricoh Arena have worked together to improve the matchday ticketing operation at the ground...

Coventry City Football Club and the Ricoh Arena have acted quickly to revamp the matchday ticketing service.

The Sky Blues' home game against Crewe Alexandra was delayed by 15 minutes due to large queues at the matchday ticket sales and collection point.

After apologising to supporters yesterday, the club met with the Ricoh Arena staff and will now have access to the Ricoh Arena Ticket Office facilities throughout a home matchday.

This means the club can now distribute tickets from five different tills and extend the amount of time you can buy and collect your tickets on a matchday.

The ticket office will open all matchdays (weekends and midweek) at 9.30am with online ticket collections available from 11am before online ticket orders are taken off-sale at 12 noon.

The club will also employ more matchday ticket staff and open the cash turnstiles earlier to make it easier for supporters to enter the Ricoh Arena early.

CCFC Chief Executive Steve Waggott said: "We knew we had to act quickly after the pre-match situation against Crewe Alexandra and I believe we've found the solutions to the problems we faced.

"We met with Ricoh Arena staff yesterday who were determined to help us solve the issues and we're delighted to now have access to Ricoh Arena ticket office facilities on a match-day.

"We'll also be announcing more improvements to our non-matchday ticketing service soon."

ACL MD, Andy Gibb said: “It’s a priority for us to ensure an efficient ticketing operation is being delivered to Coventry City Football Club fans.

“Our onsite ticket office has recently been refurbished and has been designed to accommodate and enhance the speed and level of service to all fans.

“We appreciate the feedback received from fans and will be working closely with the staff at Coventry City FC to explore additional areas and elements of a match day experience that can be improved from a venue side of things.”