Re: Activation of pre.paid SIM

As it said, account disconnected. If your balance was $0 for 60+ days it’s is closed and number lost. You need a new sim and number.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever**The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Activation of pre.paid SIM

I had $113 in my Gophone/Prepaid account when ATT saw fit to close it, disconnect my phone, give my number to another customer and disallow me access to my phone, my account, or even my $113 in amassed credit in my account. I had this service for over a decade. I travel the world, and when I leave the country I switch to per-minute plan and leave it for 4-6 months and when i return to the USA i switch to the monthly data-included plan. This has worked for--a decade--but this time ATT decided not to let it work.

Upon my return, i installed my USA SIM and found i had "no service"--decidedly inconvenient upon arrival at LAX. When I finally got hold of an operator at ATT I was told there was nothing that can be done because I hadn't added money to my account in the last few months. Pointing out that I had over $110 in my account and i'd been a 'loyal customer' for over a decade meant less than nothing to ATT. They gave me an address to submit 'written correspondence'--that sealed it for me. When it comes to complaints about their unethical mistreatment of long-term customers, ATT can only be contacted via snailmail. No genius bar is required to translate the purpose of that illogical barrier--if you don't like how they treat you, just agree to let them steal from you --and move on. With a pointlessly venting post here to say goodbye.

Good luck to the rest of you. But heads' up as I'm sure my situation is hardly unique.

Re: Activation of pre.paid SIM

You wrote: “I travel the world, and when I leave the country I switch to per-minute plan and leave it for 4-6 months and when i return to the USA i switch to the monthly data-included plan.”

But you are missing an essential part, the part where you add a refill that will last till you return. At the time you switch to pay per use, you also have to refill with $100 which will last 365 days. If you don’t refill with enough money often enough, your account is closed.

This is SOP with all prepaid carriers. You have to maintain a balance, but also have to add refills that extend your expiration date.

So when did you last refill and how much?

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever**The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.