Login as a contact center agent or a supervisor without any Desktop
PC, receive customer calls from your mobile number with full contact
center reporting, access CRM data and record the voice conversations
as usual.Supports Cisco and Genesys contact centers.

See the Big Picture in Your Contact Center For Cisco UCCE & UCCX

Quartz Analytics and Reporting

Move your customer enquiries to alternative channels

Customers see calling your customer service as the last resort. Easily
accessible omnichannel communications from mobile and the web will
help your customers to build the habit of using the alternative
options before making any calls.

Offer callback requests with the time suitable to the customer to
streamline the inbound calls. Callback is particularly useful to
access to the teams who do not usually take inbound calls from the
queue.

Expand Customer Service Beyond Call Center Floor

There are many roles in your organization who are not full-time call
center agents but whom customers would like to have a direct
engagement. Comstice offers solutions to have a direct communication
between your customers, employees and partners in the customer
journey.

Persistent chat helps customers to communicate withe the experts
directly. Partners and experts can respond to customer chats from
NoTime Partner app or the web interface. Chatbots can also be
implemented easily as well.

Making omnichannel more accessible by the experts gives your
business the opportunity to assign an account manager / customer
advocate for every single customer. Direct chat with these
ambassadors help customers to feel better connected with the
business and the brand.

Full contact center visibility and voice recording for Mobile
contact center agents. This helps customers to reach out to experts
through voice while the experts retaining their privacy and personal
details.