I ordered walking trousers on the 29th December and have still not received them.The only email received from the company on the 2nd January stating the item was not in stock but would be immently.Friday 11th january ,after 35 minute wait, the company promised delivery on Monday 14th January.I have spent 70 minutes waiting today to speak to the company and been told that according to their records the trousers were delivered on the Monday 14th January and the money has been taken from my account. I have asked for a full refund but they say that i will need to return the item that i have not received, they because of system problems do not know either.