"If a specific 3rd party device is required and is not included in the list above, there is a simple process for requesting the

addition of the device. Your local Cisco Physical Security Sales representative will be able to guide you through this request

process and provide back a simple quote including a nominal fee for the custom work and a timeline for completion of the

requested support.

If a specific 3rd party device is required and is not included in the list above, there is a simple process for requesting the

addition of the device. Your local Cisco Physical Security Sales representative will be able to guide you through this request

process and provide back a simple quote including a nominal fee for the custom work and a timeline for completion of the

requested support"

We've already contacted Russian office several weeks ago, but representatives said that they know nothing about that integration process! So we've decided to post our issue here seeking for help, maybe general process has changed, and local office has no more responsibilty in such question..