Role:Act as a first point of contact with customers through calls resolving their complaints and concerns satisfactorily or providing correct information to them. Deliver exceptional customer service for international customers.REPORTING TO:Team LeaderRESPONSIBILITIES:Verify customers details as per data protection act before sharing informationAssist customers to resolve their issues satisfactorilyUpdate customers profile in client databaseProvide resolution in the very first contactGeneral information deliveryEscalate problems if need be through the devised channelsAbide by compliance and quality guidelines set by the companyAlways be courteous towards customersReporting to the team leader for day-to-day functioningESSENTIAL QUALIFICATIONS:Class XII Pass Minimum, Graduate, preferably with experience in airline customer services domain, handling customer complaints through phone.Shift Timings:Rotational

Looking for candidates who can join on a short notice.Kindly contact Amit at 9873042093 to discuss further.