Recording step not supported

Hi,

we have CRS 4.5 Express Standard which comes bundled with CCM (5 seat license). We would like to use the recording step in CRS scripts, but when we use it, it displays "Step not supported". Is this license problem?

According to step availability chart, Recording step should be available in Standard edition of the Ipcc.

I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
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