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hospital reviews

You have alerts set up and scour review sites for those
dreaded one- and two-star ratings. You jump on the ones that start with, “If I
could have given ZERO stars, I would have.” And rightfully so. How you respond
to negative reviews affects not only your relationship with the reviewer but
your reputation with anyone who reads it forever after. But it’s just as
important to respond to neutral reviews for a few reasons: