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What's on when

Terminal 2

From 10amAtrium
Meet Santa and his reindeer at our special Christmas launch event (see above) in the Atrium outside the terminal (under the Slipstream sculpture). And Mr. Adventure will be in the departure lounge later.

Gift wrapping

Heathrow Christmas gift wrapping service terms and conditions

1. Subject to these terms and conditions, the gift wrapping service provided by Heathrow Airport Limited (“Heathrow”) (registered number: 01991017) is available to all passengers and staff airside in any Heathrow terminal from 19 November 2016 to 2 January 2017 inclusive.

2. Gift wrap is either limited to two gift boxes or two gift bags or one gift box and one gift bag per passenger [during the period specified in clause 1]; item(s) can either be boxed or bagged on request (subject to availability) and will be presented with tissue paper and ribbon.

3. Items to be gift wrapped must be purchased in one or more of Heathrow Airport’s concessions (retailers and/or food and beverage outlets) on a single day during the period specified at clause 1 above to be entitled to gift wrapping, with a £1 minimum donation.

4. If passengers or staff require the gift wrapping service for items not bought at airport concessions, this can be paid for at £5 (or the specified currency alternative) per gift box or gift bag (subject to availability).

5. All major currencies that are accepted by Travelex can be used; a conversion rate for each currency is available from staff at the gift wrap counter. Coins can only be accepted in pounds sterling; coins from other currencies cannot be accepted.

6. Currency rates are set by Travelex at the start of the period and will remain fixed throughout the duration of the campaign.

7. No change can be given.

8. Exchanges and refunds of the gift wrapping service are at the discretion of the gift wrapping service personnel.

9. This is a cash only service, credit and debit cards cannot be accepted.

10. All proceeds will be donated to Oxfam with the charity receiving 100% of the any income received.

11. Gift wrapping is not available for all items. Due to size restrictions of the gift boxes and gift bags, only purchases measuring up to 420mm x 130mm x 310mm can be wrapped. Items that are awkwardly shaped may not be able to be gift wrapped.

12. Any liquid items in STEBs (security tamper-evident bags) can be gift-wrapped but must remain in the STEBs at all times until reaching the final destination to avoid having purchases confiscated by security.

13. Heathrow is not liable for any damage caused to items during gift wrapping or for any confiscations, inconvenience or damage caused to gift wrapped items during transportation and security searches.

14. The gift wrapping service is subject to availability. Heathrow reserves the right to limit usage and cancel the gift wrapping service at its discretion.

15. These terms and conditions shall be governed by the laws of England and Wales and subject to exclusive jurisdiction of the English courts.

Gift Helpers

Our Heathrow Gift Helpers are on hand to help you find perfect presents and the best offers. Look out for them in the departure lounge daily from 06:00 to 21:00, or ask at the information desk.