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Customer Support

HubSpot is more than just software.

You don’t have to go it alone. HubSpot’s award-winning customer support and services teams are here to answer your questions, help you master the inbound methodology, and make sure you’re getting the most out of your tools. All that — plus our detailed help documentation, educational resources, and training programs — means you’ll never feel left out in the cold.

Phone & Email Support

Help Documentation & Training

Community Support

Frequently Asked Questions

Which CRM systems does Sales Hub integrate with?

Our free tools and Sales Hub Starter integrate with HubSpot CRM. Sales Hub Professional and Enterprise integrate with HubSpot CRM as well as Salesforce.

Which email tools does Sales Hub integrate with?

Sales Hub integrates with Gmail, G Suite, and many versions of Outlook for Windows.

What type of support is available to Sales Hub users?

All Sales Hub users (free and paid) can access the HubSpot Community at community.hubspot.com for support. The mission of this inbound community is to provide customers with a vibrant channel to ask questions, find answers, and engage with professionals from around the world on HubSpot best practices.

Users of Sales Hub Starter have access to email and additional in-app support options. Users of Sales Hub Professional and Enterprise also have access to email and additional in-app support options — plus phone support. This means HubSpot customer support specialists are available to answer your questions.

What is a user and how many can I have for HubSpot's free tools, Sales Hub Starter, Sales Hub Professional, and Sales Hub Enterprise?

You can think of a user as any person who has access to use the HubSpot software. You can always have unlimited users of HubSpot's free tools, whether or not you decide to upgrade some users to a paid version of Sales Hub. That means even if you upgrade to Sales Hub Starter, Professional, or Enterprise, you only need to pay for the users who need access to those paid features — and your other users will still remain free!

Do I need to pay for a year up front for Sales Hub Enterprise?Sales Hub Enterprise contracts are billed annually by default. We’ve found that customers who can commit to a full year of using HubSpot will be more successful in the long run. And since your long-term success is our goal, we want to encourage those practices that support that goal.

For more detailed information on product packaging and the limits that apply, please see our Product and Services Catalog here.

Still have questions about how HubSpot’ssoftware can help your business?