Frequently Asked Questions

The Ohio Natural Gas® Refer-a-Friend program allows current Ohio Natural Gas customers to earn up to $500 in Visa® reward cards each year when they refer their friends who enroll with Ohio Natural Gas.

Get your Referral Code, share your Referral Code with your friends and earn rewards each time a friend signs up with Ohio Natural Gas® and provides your Referral Code at the time of enrollment. See program terms and conditions for additional requirements. Some exclusions apply.

New customers can enroll with Ohio Natural Gas® at onlyong.com or by calling us at 1.888.466.4427. Simply ask your friend to either enter your Referral Code in the Referral Code text box for online enrollments or tell the Customer Service Representative your Referral Code during a phone enrollment. Please be sure to remind them to provide your Referral Code when enrolling, otherwise, you will not be eligible for a Refer-a-Friend Visa reward card.

When one of your friends enrolls with ONG and provides your Referral Code at the time of their enrollment, and we have your email address on file, we will send you an email notifying you of this action. We will also let you know when the card is on the way. If you have not provided us with an email address we won’t be able to notify you. You can provide us with your email address by visiting www.onlyong.com/refer or by speaking with a customer service representative at 1.888.466.4427.

After your friend enrolls with ONG, it normally takes 3-5 weeks for the utility to activate their natural gas service with ONG. As long as you are still an Ohio Natural Gas® customer when this happens we will send you your Visa reward card. Please allow 4-6 weeks for processing and delivery of your Visa Reward Card by mail.

In addition to providing great service, we will always have special offers for your friends. They are free to choose from our current Refer-a-Friend offer or any of our other great offers that best suit their needs. They simply need to provide a promotion code when they enroll.