FAQ

Troubleshooting

Search for your problem or error in the above search field, or find information on the most common problems below.

If we receive several questions on the same issue, we will add content accordingly.

Why does Shopify fail to capture?

If you’re using API to capture payments from Shopify and the capture fails (for instance with this message: We failed to capture 499.90 NOK), communication errors are presumably the cause.

Log in to your Bambora administration, and verify if the payment has been captured. If it hasn’t, you can capture it from the Bambora administration.

Please notice ...

... that the use of the payment modules is at your own risk. We offer a free
test account which you can use for testing the module. We develop and
maintain our own payment modules, and the modules are tested on a standard
installation of the system in question. You are responsible for making the
module cooperate with your website or system. Always make a backup of your
website before beginning installation.