Good grief, it's been an agonizing couple of weeks. You can't trust anyone anymore for anything. First I order my headache rack for the truck after the wife broke the back window. That comes and 2/3rds of the mounting hardware is missing! I call and it sounded like the guy didn't believe me Like I sell headache rack hardware on the black market and I was trying to rip them off or something? Finally, they relent and are shipping me new hardware in 5-7 business days When a company screws up, they should send it next day. Now that is sitting in the garage, I may hang a plant on it for now. Then I order a MAF sensor for the wife's car. Yup, they send me some sensor that looks like it might fit a semi truck! The thing is twice the size of the one I ordered. I sent that back. Front bumper for my truck is still on a scenic tour of the lower 48 states and I have no idea when it may pass by me so I can snag it. Now today, I decide I'm going to change the transmission filter in my truck. Simple enough right? ………… Riiiiiigggghhhtttt. I go to 6 different auto parts stores, none have the filter. I live in a farming community, you can't swing a dead cat without hitting a F-250 Super Duty. Think anyone would stock this...… NOPE! Finally at the last parts store, they call the other parts store 20 miles away and they have one. Now it's a frick'in QUEST so I decide to go get it but before I leave I get 12 quarts of Mercon LV trans fluid, a funnel and a inch lb clicker torque wrench (I only had a dial). The guy pulls 12 quarts off the shelf while I'm getting everything else and off I go to get this filter. I get back home with my prized "Holy Grail" of a filter park the truck and let it cool for a few hours. Finally, I'm ready and go out to the truck, get all the tools and everything ready. I get the new filter out and the box of trans fluid. I start unpacking the trans fluid, low and behold.... the guy gave me 6 quarts of Mercon LV and SIX QUARTS OF MERCON SP!!!!! &^*%^$#*()% I mean REALLY! Evidently this dude is so incompetent he can't even pull 12 of the same bottles off the shelf! and to top it off, he overcharged me $1 a quart! Why can't anyone not only preform their job anymore but not even preform the simplest of tasks? Now the truck is all hot again and once again, I have to wait. I'm not even mentioning the brake pad fiasco two weeks ago!

Last edited by Finster; 09/14/1806:40 PM.

Liberals are not for gun control, they are for no guns, then control!

Re: There is no customer service anymore. A RANT!
[Re: Finster]
#632502909/14/1806:47 PM09/14/1806:47 PM

Yes, because we live in a 1st world country. Some would say the greatest 1st world country. Let's hope we maintain that designation in some fashion and not flush it all down the toilet and end up having 3rd, 4th or 5th world problems.

Sorry pass-thru, I'm having one of those days myself - 1st world frustrations and then some....

"...in a very few days we succeeded in taking over one hundred beaver, the skins of which were worth ten dollars per pound."Jim Beckwourth (1856)

Re: There is no customer service anymore. A RANT!
[Re: Finster]
#632505809/14/1807:45 PM09/14/1807:45 PM

Had a rock chip last week the window repair guy said he would call me when he got back to town from a job and get it done, I get called in for a warrant pick up at a jail a hour away. So it's 4PM and I'm in town and drive over to the guys shop, not only is he back and never called but he's working on another vehicle. So I'm like OK is for a local dealer I understand but it's still not what he said he would do. Stop in make a appointment for the next morning.

He has a Jeep on the rack looks like a complete rebuild job, so I mention Rock Auto he goes on a rant how another local business just closed on main street and he buys local then mentions several parts he got on the Web. LOL When he was done I said I buy obsolete parts from Rock you can't get them here. Shaking my head.

I go in the next day and the chip repair steps have changed, I needed to call in and get a repair order number from my insurance company so I do it on the spot so he's covered. He gets the number and starts in on that he's not going to take insurance repairs starting next year because they are Billionaires and they find ways not to pay him? I'm like if they don't pay you send me a bill but it's covered with this number I just got.

I said your not taking the "free money" and your customers that have insurance will go elsewhere to get the repairs done then. LOL He can't figure out why businesses fail what an idiot!

Last edited by Law Dog; 09/14/1808:18 PM.

Was born in a Big City Will die in the Country OK with that!

Jerry Herbst

Re: There is no customer service anymore. A RANT!
[Re: Finster]
#632508209/14/1808:29 PM09/14/1808:29 PM

I had okay customer service today. I bought 2 Longaberger bowls and a pie plate from an online auction. They arrive terribly packed. They were just loosely wrapped in brown paper and stuffed into two boxes. The pie plate was broken into pieces and the large bowl was chipped on the rim. I took pictures and sent them to the seller last night. They had refunded all my money by early this morning. They also apologized and told me they forwarded the pictures to their packaging department. I ended up with one free bowl. I would rather have received the items all intact, but at least they took care of it quickly.

Keith

Re: There is no customer service anymore. A RANT!
[Re: Finster]
#632508709/14/1808:33 PM09/14/1808:33 PM

Last night my wife asked me, "Why don't you just take it to a garage and let them do it?" To be fair, I mentioned it because I don't have a lift and trans pans suck on your back especially in a gravel driveway. Anyhow, I told her that I don't trust anyone to work on that. It's to hi-tech and using the wrong fluid or parts could smoke the training. She kinda winced and shook her head in disbelief. Todays events did nothing to change my mind.

Liberals are not for gun control, they are for no guns, then control!

Re: There is no customer service anymore. A RANT!
[Re: Finster]
#632509309/14/1808:47 PM09/14/1808:47 PM

My old 98 Silverado has 220000 miles on her and still plugging alone.We have a 2015 Silverado with 76000 miles. Have only changed oil and do it myself. Got a coupon booklet for free stuff but the dealer is 5 hrs away in Spearfish SoDak. Did change trans. fluid and filter and had to take the exhaust pipe loose to get it out. Will pay someone next time.I'm having a great day, by the way.

Last edited by Gary Benson; 09/14/1809:07 PM.

I know I'm paranoid......but am I paranoid ENOUGH???

Re: There is no customer service anymore. A RANT!
[Re: Finster]
#632511909/14/1809:25 PM09/14/1809:25 PM