Terms & Conditions

Examination fees

Pearson VUE administers Digital Marketing Institute computer based exams via its global network of test centers. The examination fee is payable directly to Pearson if your program does not include Exam Voucher.

Cooling off period:

A learner may express their right to cancel their purchase via email. On this expression a full refund will be issued without undue delay and in any event not later than 14 days.

If a learner decides they do not want to commence the course during the initial period of 14 days a refund is only warranted if they have not accessed their program.

Once the Program has been accessed by a student, this is indication of use of service and express acceptance of the above terms and conditions, and as a result no refunds will be issued at that point as it negates the cooling off period.

Payments terms for learners

Short Courses, Professional Diploma and Specialized Diploma Courses:

learners will be granted access to online content once course fees have been paid in full.

Postgraduate Diploma:

Learners undertaking the post graduate programme may avail of a 60 day payment structure as follows:

50% of the fee payable upfront

50% of the fee payable after 60 days (from initial payment date)

Learners will be granted access to the first part of the Postgraduate Diploma course once the first payment (50%) is made, the remaining fee must be paid with 60 days at which point full access to the programme will be granted.

Masters:

Learners undertaking the masters programme may avail of a 120 day payment structure as follows:

35% of the fee payable upfront

35% of the fee payable after 60 days (from initial payment date)

30% of the fee payable after 120 days (from initial payment date)

Learners will be granted access to the first part of the taught element of the Masters programme once the first payment (35% of the course fee) is made, the remainder of the taught element of the course will be made available on receipt of the 2nd installment (35% of the course fee). Full access to the entire programme (taught and research) will be granted on receipt of the full programme fees (Final 30%).

Failure to make payments in the above timeframe will result in the student being withdrawn from the programme and access to the Learning Management System being revoked. All fees paid up to this point are non-refundable and non-transferable.

Start date:

Early access to your online programme is granted once the course fee is paid. Your official start date, however, is the 1st day of the month following payment, regardless of when the course is first accessed.

For example

If you pay on any date in April 2019, your official start date is May 1st, 2019.
If you pay on any date in May 2019, your official start date is June 1st, 2019.

Validity of Invoices

An invoice issued by the Digital Marketing Institute is valid for a 14 day period from the date of issue, the Digital Marketing Institute reserves the right to withdraw an invoice within this period by notifying learners in writing.

Deferrals

Learners who wish to defer their commencement date of a program may do so in extenuating circumstances. Deferrals may only be applied to learners who have paid the program fees in full and are at the discretion of the Digital Marketing Institute.

Leave of Absence

A Leave of absence may be accommodated for learners in extenuating circumstances to an initial maximum period of 3 months and are accommodated at the discretion of the Digital Marketing Institute.

Refunds

Refunds will only be granted in extenuating circumstances rendering the student incapable of continuing with the programme. Refunds are at the sole discretion of the Digital Marketing Institute. In such circumstance deferral may be offered as an alternative. Refunds will be processed within 7wks.

Foreseen events such as work commitments, change in marital or employment status, pregnancy, sporting or cultural events are not considered extenuating circumstances. Supporting documentation must be submitted to
admin@digitalmarketinginstitute.zendesk.com for consideration.

Refusal

Digital Marketing Institute reserves the right to refuse tuition fees and reserves the right to deny any applications.