3 1. Rate your level of proficiency with designing, implementing, and managing a SAM program, including securing executive sponsorship and funding. 2. Rate your level of proficiency with assessing SAM programs by using the SAM Optimization Model, including defining scope, assessing SAM processes throughout an organization, assigning maturity levels according to the 10 components of the SAM Optimization Model, and performing gap analysis between current and desired maturity levels.

4 3. How many years of experience do you have designing, assessing, and optimizing Software Asset Management (SAM)? A. I have not done this yet. B. Less than 3 months C. 3-6 months D. More than 6 months but less than 1 year E. 1-2 years F. 2-3 years G. 3 or more years. 4. Rate your level of proficiency with performing software license reviews, including conducting inventories, validating and managing license entitlement records, and reconciling software inventories and report license compliance status.

7 10. Rate your level of proficiency with Microsoft Operations Framework (MOF). 11. Your customer has one office. All software and hardware purchasing is centralized. You need to define the scope of a SAM program assessment for the customer. Which information should you collect? A. current license versions B. install, move, add, change (IMAC) activities C. list of people responsible for SAM sign-off D. quantity of server licenses

8 Answer: C 12. You collect the following information from a customer: Volume license agreement Hardware and software inventory proceures You need to define the scope of a SAM program assessment for the customer. Which information should you use? A. physical asset locations B. preferred software vendor C. number of contract employees D. number of IT staff 13. You plan to assess your customer's Microsoft SQL Server deployment for license compliance. The customer licenses SQL Server by using per-processor licenses. You need to define the scope of the SAM assessment. What should you do? A. Gather all SQL Server Client Access Licenses (CALs). B. Gather all Windows Server Client Access Licenses (CALs). C. Identify infrastructure groups where SQL Server is installed. D. Identify infrastructure groups where SQL Server is accessed.

9 Answer: C 14. Your customer has one main office in Boston and three branch offices in London, New York, and Paris. All purchasing, software deployment, and inventory is centralized in the New York office. Microsoft Office is installed in only the Paris office. The main data center is in the London office. You plan to perform a SAM program assessment of Office for the customer. You need to visit one of the offices to collect data for the assessment. Which office should you visit? A. Boston B. London C. New York D. Paris Answer: C 15. You plan to perform a SAM optimization assessment for a customer. You need to identify the phase during which roles, expectation, and responsibilities are assigned. Which phase should you identify? A. infrastructure analysis B. optimization and planning

10 C. SAM discussions D. workshop preparation Answer: D 16. You plan to assess the SAM processes of a customer. You communicate roles, analyze the infrastructure, and conduct onsite discussions. You need to identify how to improve the SAM processes. What should you do? A. Generate an inventory report. B. Generate a SAM planning report. C. Develop a project implementation plan. D. Perform a SAM optimization assessment. Answer: D 17. You plan to do a SAM optimization assessment for a customer. The customer has no documented SAM processes or defined roles. You need to gather information for the assessment. What should you do? A. Collect sample SAM process documents. B. Formally document the customer's SAM processes. C. Review the customer's Active Directory forest structure.

11 D. Interview managers who have SAM-related responsibilities. Answer: D 18. You plan to assess the SAM processes of an organization that has multiple departments. You create a survey to collect information on the SAM processes throughout the organization. You need to validate the information collected in the survey. What should you do? A. Interview the CEO. B. Interview the IT staff. C. Interview the department heads. D. Interview the procurement staff. Answer: C 19. Your customer has the following key performance indicators: A quarterly sig-off on SAM reports 97 percent of its assets in inventor You need to identify the minimum SAM maturity level represented by both of these indicators. Which maturity level should you identify? A. Basic

12 B. Dynamic C. Rationalized D. Standardized Answer: C 20. Your customer has the following key performance indicators: The SAM plan is defined and approved Sig-off on SAM reports is performed annually. Direct SAM responsibility is identified throughout the organization You need to identify the minimum SAM maturity level represented by all of these indicators. Which maturity level should you identify? A. Basic B. Dynamic C. Rationalized D. Standardized Answer: D

Software Asset Management The challenge The Challenge Incidents of software audits are on the rise: Gartner survey of 228 procurement and ITAM professionals in September 2011, 65% indicated at least one

The Software Asset Management Specialists 781-569-0410 www.aid.com The Power to Take Control of Software Assets Software Asset Management Inventory Tools: Essential to a Software Asset Management Program

BDNA White Paper Software Audits Three Ways to Cut the Cost and Pain of a Software Audit Introduction Software vendors frequently and without warning audit customers to ensure they are in compliance with

Utolsó módosítás: 2011.03.31. 1 2 3 Release Management: The Process responsible for Planning, scheduling and controlling the movement of Releases to Test and Live Environments. The primary objective of

Cracking the Code on Software License Management Overview of IT Asset Management Integration Integration of the physical, financial, and contractual attributes of IT assets Enables the delivery of timely

zoomlens January 2012 Why General Counsel should care about Software Asset Management An organization s ability to maintain compliance with its contractual obligations and manage costs depends on whether

SAM Benefits Overview SAM SAM is critical to managing an IT environment because effectiveness is seriously compromised when an organization doesn t know what software assets it has, where they are located,

Software License and Hardware Use October 3, 2011 The Office of the City Auditor conducted this project in accordance with the International Standards for the Professional Practice of Internal Auditing

SOFTWARE MANAGEMENT EXECUTIVE SUMMARY Under a task order with the Office of Inspector General, Jefferson Wells reviewed the Commission s software management. Our review found that some controls and best

Next Generation ITAM in the Cloud: Business Intelligence and Analytics as a Service Frank Venezia, Siwel Consulting, Inc. Steffani Lomax, Siwel Consulting, Inc. White Paper - May 2012 SM Next Generation

Cost-effectively manage the entire life cycle of your IT assets IBM Highlights Help control the costs and financial impact of IT assets with a single solution that tracks and manages your hardware, software

The Software Asset Management Specialists 781-569-0410 www.aid.com The Power to Take Control of Software Assets The Benefits of SAM: Building the case for Conducting a SAM Assessment and Implementing a

25 years Innovation Quality Sustainability ROI analysis of license management projects IT projects have a dubious reputation. Only about 35% of all completed projects are considered successful (Standish

Designing a CMDB that also functions as an asset management repository requires broader definitions of the configuration items included in a traditional CMDB. Follow these s to successfully scope and manage

Asset Management Plan Development and Gap Analysis Katie Erickson, City of Wyoming What is an Asset Management Plan? A comprehensive plan for long-term sustainability A tool to help utility managers make

The Value of ITAM To IT Service Management Presented by Daryl Frost What The!! We buy all this IT equipment Where is it!! How much are we buying it seems to cost a fortune! Are we getting any value from

STATEMENT OF WORK LOS ANGELES COUNTY DEPARTMENT OF REGISTRAR-RECORDER/COUNTY CLERK System Center Configuration Manager Statement of Work June 19, 2015 1.0 INTRODUCTION The purpose of this document is to

ITIL - MOF Primer Presentation given to an IT Steering Committee to acquaint them with the IT Infrastructure Library (ITIL) model for improving operational maturity within our organization. Microsoft created

Appendix 2-A. Application and System Development Requirements Introduction AHRQ has set up a Distributed Systems Engineering Lab (DSEL) to support all internal development efforts and provide a facility

Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

TREASURY INSPECTOR GENERAL FOR TAX ADMINISTRATION Desktop and Laptop Software License Management June 25, 2013 Reference Number: 2013-20-025 This report has cleared the Treasury Inspector General for Tax

Vol. 2, Issue 4, August 2007 The SAM Spotlight A Publication of Soft-Aid for the ITAM/SAM Manager Community In This Issue Feature Article: Designing Effective Software Management and Compliance Policies

The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits IT As a Strategic Business Driver As the world has become more connected and employee and customer demands

Business Analyst III Defines requirements and process for the Team. Responsibilities: This position will define the business requirements and technology-independent process and data models for technology

Job description Job title: Network and Infrastructure Engineer Status: Full Time, 40 hours per week Team: IT & CI Main Location: Greenford, with flexibility to work across all sites Department: CTS Reports

Department of Science and Technology Republic of South Africa Specification Digital Signature Application 1. INTRODUCTION The Department of Science and Technology (DST) has 100 employees in Pretoria and

Microsoft Services Provider License Agreement Program PROGRAM GUIDE Table of Contents Introduction... 3 What Is a Service Provider?... 3 Benefits... 4 Program Eligibility and Requirements... 4 Eligibility

WHITE PAPER: Control Costs with a 4-Speed SACM Transmission Brent J. Knipfer Director ITSM Product Management CompuCom May 2012 Executive Summary IT executives are clamoring for more control over the physical