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Candidatul ideal

Ability to perform at a high level solving at least 15 tickets per day

Ability to learn multiple products across multiple technologies

Ability to write knowledge base articles and step by step guides

Well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management

Basic to Intermediate technical knowledge in the following:

Unix/Linux

Database MS SQL / MySQL / Oracle / PostgreSQL

AWS

Active Directory

Network and Web Servers

Sharepoint

Java / JavaScript / CSS / HTML

Descrierea jobului

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.

Responsibilities: Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.

This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.

Descrierea companiei

​Crossover is redefining the way people work. A future where all high-skill jobs go to the cloud and big-data is used to help individuals and teams become more and more productive. Brick and mortar offices are history. The future of our workforce is global and will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent and are now in over 108 different countries. Crossover has developed a unique method of finding, curating, and managing cloud talent. Our platform connects customers to the world’s best people for both technical and non-technical jobs. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.