Specifications

Specifications include,
but are not limited to: Functional system
requirementsThe following is a list of functions
the system must be able to perform.Document
consumer contact informationWhen a consumer
contacts Staff with an inquiry or complaint,
Staff needs to document theconsumers contact
information. The system should be able to
populate city and county based onzip code
entered.Track complaints and inquiriesStaff need
to document and track consumer complaints and
inquiries about the companies theAGENCY
regulates. Each complaint or inquiry must have a
unique identification number.Complaints and
inquiries share most of their data in common,
but complaints require a fewadditional data
fields, and the system will need to accommodate
those differences. Consumerscan submit
complaints or inquiries by phone, email, mail,
fax, or an online web form on theAGENCY public website.