CSF Annual Report 2017 CSF Annual Report - 24.10.17 FINAL - Page 18

CSF Casework
Figure 1 provides a summary of outcomes for these 7 cli-
ents. A positive outcome indicates that the client’s goals
were met or that they had been referred to a service who
were suited to help them work towards their goals. A par-
tial positive outcome indicates that the client remained en-
gaged with the casework process and was working towards
their goals, while early disengagement indicates that the cli-
ent disengaged from case work prior to successful efforts to
address their needs or goals.
Figure 1.
Volunteer Caseworker, Amy
Overview
This year saw the re-establishment of the CSF casework
service, with the caseworker role undertaken by Amy Lee
in a volunteer capacity. Amy joined CSF in early 2017 as
an interviewer before transitioning to the caseworker role
in May (2017). Through relevant work experience and
university placements, Amy has experience working with
a wide variety of clients, including those with complex
presentations.
During the first two months of the re-established casework
service, a total of 11 clients were referred to Amy. Of
these, 4 clients (36%) did not attend their initial casework
appointment and/or could not be followed up. The current
report thus reflects the remaining 7 clients that Amy
engaged with in a casework capacity. The time waited from
referral to a client’s first casework session ranged from 0-8
days, with 3 days being the average. Most clients worked
with Amy for multiple sessions (up to 5) during the relevant
period, with 3 remaining actively engaged with the service
at the end of the financial year.
Figure 1 provides a summary of outcomes for these 7
clients. A positive outcome indicates that the client’s goals
were met or that they had been referred to a service who
were suited to help them work towards their goals. A partial
positive outcome indicates that the client remained engaged
with the casework process and was working towards their
goals, while early disengagement indicates that the client
disengaged from case work prior to successful efforts to
address their needs or goals.
18
Support provided
Table 1 provides an overview of the types of support
provided to casework clients this year. Financial brokerage
was provided for 2 casework clients, providing payment for
accommodation costs and car registration. This totalled
$496 across the two clients. In addition, we provided
food parcels to all but one of the casework clients, along
with various other forms of ER. The casework service
also provided other forms of support and assistance to
its clients. These included collaborative goal setting,
supportive listening, budgeting, referral to appropriate
support services, and advocacy with support and consumer
service on behalf of clients.
Table 1. Types of support given to 7 clients.
Support Type
% of clients receiving Total Amount
Financial brokerage
29%
Food Parcels
86%
Emergency Relief
Food vouchers
43%
Meal vouchers
14%
Laundry vouchers
14%
Telstra vouchers
0%
Fuel
14%
Kmart vouchers
14%
Chemist letters
0%
Referrals 29%
Advocacy : Support Services 14%
Advocacy :Consumer Service 57%
Budgeting
29%
The measure of a community is how it treats its most vulnerable members
$496
12 occasions
$170
$30
$45
$0
$30
$75
$0