Help

Welcome to the Johnson & Johnson Diabetes Institute Community. We are excited that you have joined thousands of healthcare professionals dedicated to improving diabetes care. As you navigate through the community, we encourage you to reference the list of frequently asked questions and tips to help you along your way.

Webinars & Clinical Videos

Miscellaneous

How do I register an account?

On the home page of www.jjdi.com, click on Begin Your Journey. A dialogue to register or login will appear. As a first time user, click on the Register button. Proceed to read and Accept the Terms and Conditions/Privacy Policy; then click on the Proceed button to continue. The Register prompt will appear. Fill out all required fields, then click Register Now to complete the process or Register Later to get an email with registration link to complete at a later time.

How do I Log In?

Click the Sign In link located at the top of the page: Enter your email address and password in the fields provided then click the Log In button. If you are a J&J Employee click the JNJ Employee Login Here link. Enter your network ID and password, then click the Log In button.

What do I do if I forgot my password?

To reset your password, click on the Forgot Password? link found on the Sign In interface.

What is a User Profile?

A profile is used to share information about a member within the community. Your public user profile displays your Member Name, Email, City, Country, Zip/Postal Code and your register date. To see your own profile, click on the Member Profile link above the main navigation bar.

How can I find and learn more about faculty members?

Visit the Faculty page to learn more about the Johnson & Johnson Diabetes Institute faculty.

What is the Faculty Blog?

The Faculty Blog is used to share new findings by respected teachers & professionals in the field, and offer practical ways to implement change with the community. This site feature is for registered members only. Once you have created your account, on The Community page click on the Faculty Blog link located on the right navigation panel.

How do I comment on a blog?

You can post your own comment in response to any faculty blog entry. Navigate to the Faculty Blog link located on The Community page on the right navigation panel. Click on the Read More link within a Blog posting you wish to read and, scrolling toward the bottom of the page in the Comments section, write your comment and click the Post button.

What is the Calendar?

The calendar contains upcoming scheduled events sponsored or hosted by the Johnson &Johnson Diabetes Institute. The calendar is accessible to registered users and can be viewed once logged in, on The Community page, clicking Calendar on the right navigation panel.

What are the Message Boards?

A message board gives you the ability to have a conversation with fellow colleagues and faculty online at your leisure. Community members start topics which can be questions, comments, stories--and other community members have the opportunity to respond.

How do I create a new topic on a message board?

You can create your own topic in any of the message boards by navigating to the Message Board from The Community page through the right navigation panel. Once on the Message Board page, click Post New Forum Topic and on the Create Forum Topic page enter a Subject, choose the Community Resource, and enter your content in the Body. As a last step, you can either click on the Preview button to review your message prior to posting, or click the Save button to post.

What is the Article of the Week?

Once a week, the J&J Diabetes Institute faculty reviews a recent article in the diabetes literature. It is summarized, outlined for importance, and a link to the original posting is provided. This feature allows registered members to stay current with the latest diabetes publications.

How do I comment on a Article of the Week entry?

You can post your own comment in response to any entry. Navigate to the Article of the Week link located on The Community page on the right navigation panel. Click on the Read More link in the Article of the Week Entry you wish to read. Scrolling toward the bottom of the page in the Comments section, write your comment and click the Post button.

What are Educational Tools?

Educational tools are a compilation of documents, checklists, and other resources that health care practitioners may find useful in their diabetes practice. Some of the tools, such as those related to webinars, are accessible to all members. Some tools, such as those provided to participants in the United States Johnson & Johnson Diabetes Institute courses are only available to alumni of the program. Examples include behavior change tools, medical coding tools, and other practice-related tools.

Where can I find the Educational Tools?

Educational Tools are only available to registered website members. As a registered member, you first need to login into your account – on the top navigation click Education and Training and towards the bottom of the page click on the blue Educational Tools link.

How do I watch a Clinical Answer Video?

You can watch one of many Clinical Answer Videos by clicking on Clinical Videos in the right navigation bar.

How can watch a replay of a past webinar?

Most previous webinars are archived on www.jjdi.com. You can watch recordings of archived webinars and, in some cases, download the slides used as a registered member. Once logged in, click on Webinar on The Community page in the right navigation panel. On the Webinar archive page select a webinar you would like to view. From the drop down, click either View Replay or View the Slides.

How can I discover any upcoming webinars or events?

You can learn about new upcoming events and webinars by opting in to receive emails for Johnson &Johnson Diabetes Institute appenings during account registration, or through the User Profile page once registered. On the User Profile page, a checked box signifies that you’re opted in to receive emails about Institute happenings – clicking Update saves your preference. You will receive monthly notifications when new webinars are open for registration. You may receive reminder emails about the webinars once you have registered for them.

What if I have a question that is not answered here?

If you have a question that is not answered in the Help section, you can reach us through the Contact Us page – the link is located on the bottom of each page.

If you are an employee of a member of the Johnson & Johnson Family of Companies, no registration is necessary. Please log in here with your existing network credentials.

By clicking on the “Register Now” button, you consent to the transfer of your information to countries outside of your country of residence, including the Unites States, which may provide for different data protection rules than in your country.

register or login

Terms and Conditions and Privacy Policy

Terms and Conditions

The Member Search is a service to enable registered members of the community, which include faculty and graduates of the Johnson & Johnson Diabetes Institute, as well as other licensed healthcare professionals, to find and connect with each other. In the course of using the Member Search, members provide information about themselves and determine what information will be visible to others (see our Privacy Policy to learn more). The terms and conditions apply solely to the Member Search service; in addition; Member Search is also subject to the Johnson & Johnson Diabetes Institute Legal Notice and Privacy Policy.

The Johnson & Johnson Diabetes Institute Community is not a medical provider or provider of any services other than the Message Board and the Member Search. We do not endorse or recommend the products or services of any particular health care provider or evaluate or determine your or your patients’ need for any particular product, service or information. We do not give individual medical, therapeutic or other medical-related advice or advocate any particular treatment or course of treatments, diagnosis, cure, therapy or other related product or service for any individual patient or practitioner.

You understand that all information publicly posted or privately transmitted through the Member Community is the sole responsibility of the person from whom such content originated and that the Johnson & Johnson Diabetes Institute will not be liable for any errors or omissions in any content. You understand and agree that you will evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

You further acknowledge and agree that, beyond providing and facilitating Member Community, the Johnson & Johnson Diabetes Institute has no control over or oversight of, and will not participate or otherwise be involved in, your dealings with any other Member. Any outside communications, transactions or other dealings that you may have or enter into with any other user of Member Community are solely between you and such other user.

The Member profile is used to tailor content (online and offline), and as a way to search for other members of the community with similar backgrounds, patient populations, and professional interests. Members (and faculty) can conduct searches and invite colleagues to join their "community"—a personal network of invited Johnson & Johnson Diabetes Institute registered Members. You do not have to accept another Member’s invitation to join their network, and users are only allowed to send two invitations to the same person; if the person does not respond, you cannot pursue the connection further through the Member Community.

You can access, check, update, change and delete your Member Profile at any time by logging in to the Johnson & Johnson Diabetes Institute Member Center and choosing to "Edit My Profile." Please be sure before deleting your profile, as your access to the Center —and your invited Community—will also be removed. Re-entry into the Johnson & Johnson Institute Center will require re-registration.

User Conduct

You agree not to use the Community to:

Falsely state, impersonate, or otherwise misrepresent your identity, including but not limited to the use of a pseudonym, or misrepresenting your current or previous positions and qualifications, or your affiliations.

Pursue any illegal purpose, including but not limited to conspiring to violate any applicable laws or regulations.

Initiate communications that include information that you do not have the right to disclose or make available (such as personally identifiable patient information, or confidential information learned under nondisclosure agreements).

Harass or stalk anyone, including but not limited to not pursuing a member that has refused an invitation to connect with you. You can request connections with members up to two times. If both invitations are denied, you may no longer request a connection with that member.

Make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation. This prohibition includes but is not limited to a) Sending unsolicited promotional messages and b) Sending messages to distribution lists, newsgroup aliases, or group aliases.

You agree that you have read and are familiar with these User Conduct Guidelines. Please note that users who violate our User
Conduct Guidelines may have messages removed and if necessary, may have access to the site restricted or denied. You
understand and agree that all text, graphics, software, music, sound, photographs, videos, messages, posts, data, information,
or other materials (collectively, the "Content") is the sole responsibility of the person with whom the Content originated. You are
responsible for all Content that you disseminate or transmit through or by means of the Web site. You agree not to:

Post, disseminate, or transmit any Content that includes or promotes an “off-label” or unapproved use of a drug, device or other medical product;

Post any patient’s personally identifiable information if you are a health care provider;

Post, disseminate, or transmit any Content that infringes or violates any party's copyright, trademark, trade secret, patent, or other proprietary right, including, but not limited to, using third-party copyrighted materials without appropriate permission or attribution, using third-party trademarks without appropriate permission or attribution, and using or distributing third-party information (whether or not protected as a trade secret) in violation of a duty of confidentiality;

Post, disseminate, or transmit any worms, viruses, or other harmful, disruptive, or destructive files, code, or programs;

Post, disseminate, or transmit any advertising, promotional materials, chain letters, spam, junk mail, or any other type of unsolicited mass e-mail to people or entities that have not agreed to be part of such mailings;

Impersonate any person or entity; falsely state or otherwise misrepresent your affiliation with any person or entity; intentionally omit, delete, forge, or misrepresent transmission information, including headers, return mailing, and Internet protocol addresses; or otherwise manipulate identifiers to disguise the origin of any Content transmitted through the Web site;

Interfere with, disrupt, or harm in any way the Web site or servers or networks connected to the Web site;

Attack the character or damage the reputation of other members, name-call, insult, ridicule, mock, electronically stalk or otherwise harass another user;

Engage in any activities that would violate the personal privacy rights of others, including but not limited to collecting and distributing information about other users without their permission, except as permitted by applicable law;

Use the Web site for any illegal purpose, or violate any applicable local, state, national, foreign or international law or regulation, intentionally or unintentionally;

Use any community areas to buy or solicit any goods, services, or money to advertise or sell products or services of others;

Post on behalf of a banned member, or you may also be banned without notice or warning.

Post, disseminate, or transmit any content that includes or promotes discussion about reimbursement in any way;

Post in a language other than English.

Violations of these Guidelines

If you violate these User Conduct Guidelines, community staff will contact you. Your actions may result in a warning, suspension, or permanent banning from participation in the community. If you see a message you believe violates our guidelines please use the “alert” function available in the “reply” menu, or contact us.

User Content

You acknowledge that although the community staff does not generally prescreen Content, community staff and their designees have the right (but not the obligation) in their sole discretion to edit, refuse, remove, or move any Content that violates the Web site’s Legal Notice or these User Guidelines or that the community staff considers, in its sole discretion, objectionable, whether for legal or for other reasons. You understand that the technical processing and transmission of the Web site, including your Content, may involve transmissions over various networks and require changes to conform and adapt to technical requirements of connecting networks or devices. You acknowledge and agree that the Johnson & Johnson Diabetes Institute Community may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to (a) comply with legal process; (b) enforce these guidelines; (c) respond to claims that any Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of the Johnson & Johnson Diabetes Institute Community, its users, and the public. Details regarding our use of personally identifiable information included in Content are set out in our Privacy Policy.

By posting Content to the Web site or by transmitting Content using the Web site, you (1) represent and warrant that you have obtained all necessary licenses, consents, waivers, releases, authorizations and/or permissions to post or transmit Content; and (2) grant to the Johnson & Johnson Diabetes Institute, LLC an irrevocable, worldwide, nonexclusive, perpetual, fully sub-licensable, royalty-free right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, publicly perform, and publicly display such Content (in whole or part) and/or to incorporate it (in whole or in part) in other works in any form, media, or technology now known or later developed.

You acknowledge that the Johnson & Johnson Diabetes Institute Community contains the opinions and views of other users. You acknowledge further that the Johnson & Johnson Diabetes Institute, LLC is not responsible for the accuracy of any user messages on the Web site. You understand and agree that you will evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content.

You acknowledge and agree that, beyond providing and facilitating the message board, the Johnson & Johnson Diabetes Institute, LLC has no control over or oversight of, and will not participate or otherwise be involved in, your dealings with any other users. Any outside communications, transactions or other dealings that you may have or enter into with any other user of the message board are solely between you and such other user.

You agree that the Johnson & Johnson Diabetes Institute, LLC may establish, in its sole discretion and without prior notice to you, a maximum amount of storage space for Content maintained, disseminated, or transmitted through the Web site. You agree that the Johnson & Johnson Diabetes Institute, LLC has no responsibility or liability for the deletion of or failure to store any messages, communications, or other Content maintained, disseminated, or transmitted through the Web site.

Although the content of the Johnson & Johnson Diabetes Institute Community is monitored, neither this site nor its monitors assumes any responsibility for the privacy of any information you provide in such area. By submitting your information, you agree that it will be governed by our Privacy Policy.