Living Clean & Fresh

in the NORTHWEST...

Faqs

FAQ's

What method do you use for cleaning?

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. A& W Northwest exclusive hot water extraction method removes the toughest, deepest dirt safely and gently. Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers. As that occurs, a powerful suction extracts deep-down dirt, allergens, the cleaning solution and 95% of the moisture. It’s the standard cleaning method recommended by most carpet manufacturers.

Do I need to vacuum before the crew arrives?

A light vacuuming in the high traffic areas is recommended but not required. If needed, the professional technician will vacuum for you and the hot water extraction method already uses vacuum in its cleaning process.

What do you consider as an area?

Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location.

How long will it take to clean my carpets?

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, any necessary spot removal treatments, and any unforeseen setback.

Do you move furniture?

There is no charge to move furniture. Our crews are professionally trained to move your furniture, and return it to its rightful place when cleaning is completed. There are several items we recommend not moving, such as: pianos, electronics, china cabinets, waterbeds, some large beds, dressers with mirrors, etc. We do suggest you remove items off of your furniture like plants, lamps and knick knacks. Please call the local help line 1.360.528.1693 to reach a customer service representative who will be able to answer any technical questions you might have as well as provide a cost estimate.

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 8-24 hours for the carpet to completely dry, depending on the conditions. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the weather outside, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to prevent any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt. Usually this is caused when the soap used in the cleaning process hasn’t been rinsed out completely. Our specially formulated solution and hot water extraction cleaning process leaves little to no residue behind to attract dirt.

I have had my carpet cleaned, but the spots have reappeared. What should I do?

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact A&W Northwest Cleaning at 1.360.528.1693 as soon as possible.

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently stain the carpet fibers. The age of the carpet and the type of carpet fibers plays a factor in this. Our professional technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

After my carpet was cleaned, it has bubbles or ripples in the carpet. What caused this?

As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of restretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact A&W Northwest Cleaning at 1.360.528.1693 as soon as possible.

Will carpet cleaning get rid of fleas in my carpet?

We cannot guarantee that the cleaning will get rid of all the fleas. We recommend that the customer kill the adult fleas first by whichever method they prefer. Please keep in mind that the carpet is not the only place fleas will lay eggs and you might want consider having your upholstery treated and cleaned as well as any area rugs or pet beds.

Why do your prices vary from other carpet cleaners?

When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Our price includes treating for spots, moving furniture, and a 10-day satisfaction policy. There are no hidden fees or additional charges. Also, we never sub-contact, so our technicians are always background checked, drug tested and properly trained A&W Northwest employees. We stand behind all of our work.

How do you guarantee customer satisfaction?

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. If you have any questions, please call 1.360.528.1693