Whistler Adaptive Ski & Snowboard Program

Whistler Adaptive Ski & Snowboard Program

At Whistler Blackcomb, we believe that all Guests are entitled to enjoy the beauty and benefits of winter recreation in our unparalleled natural resource. The Whistler Adaptive Ski & Snowboard Program, works in partnership with the Whistler Adaptive Sports Program (WASP). This winter program caters to a full spectrum of skiers and snowboarders from beginner through advanced. Our trained and certified instructors, guides, and assistants will help those with both physical and cognitive disabilities access the slopes of Whistler Blackcomb. Please join us to experience outdoor activity in a safe, friendly, and FUN way. We tailor our lessons to suit your needs, creating the best memories….again and again.

Our programs are popular and may sell out during holiday periods. To avoid disappointment please book in advance.

Developmental / Cognitive Disabilities
The Whistler Adaptive Ski & Snowboard Program offers individualized ski, or snowboard instruction to meet the needs of clients with cognitive disabilities. It is taught by instructors trained to use specialized equipment, techniques and adaptations specific to the client’s disability. Over the years, we have had great success in teaching children and adults with Autism Spectrum Disorder, ADD/ADHD, Down Syndrome, Cerebral Palsy, Multiple Sclerosis, Muscular Dystrophy (and various other disabilities) to ski and snowboard. The skills developed within this program have provided lasting benefits and often served as a catalyst to incorporate other physical activities into our Guest’s lives.

Autism Spectrum Disorder (ASD) Program
This program’s main focus is to provide an environment which is ideal for increasing social skills, improving communication, and building self-confidence and self-esteem in an outdoor setting, while learning ski, sit-ski or snowboard skills. Our goal in the ASD Program is to provide consistency and support for any behavioral learning strategies which may already be taking place, all leading to further development and independence of the child. In this program, the specific skill level is evaluated and recorded for each child prior to the program. A specific plan is developed in cooperation with the parents and staff to meet and enhance the communication level of the child, with ASD. The staff has been trained in the use of picsyms (if needed) and in creating opportunities to self-initiate requests or needs or to share feelings. They also have been trained to create opportunities to increase the social skills of the child. The staff, who will be delivering the program to the child with ASD, pre-plans the day given all the prior written information on the child, to create a positive day which meets the individual needs of the specific child with ASD. The staff then reviews and writes a report at the end of the day to assess how the day met the individual goals for the child and then to plan specific strategies and goals for the next day.

If your child (6-18 years old and resides in BC) has been diagnosed with ASD and you have an Autism Funding Agreement, funding may be available through the BC Ministry of Children and Family Development’s Autism Funding: Ages 6-18 Program. Please contact the Autism funding unit for pre-approval. Approval is granted on an individual basis. More Information: http://www.mcf.gov.bc.ca/autism/programs.

Please refer to AUTISM FUNDING ELIGIBILITY (For BC Residents) in the “Financial Assistance” section of the price page, for complete details.
We cater to all disabilities or special needs from ages 3 and up. Lessons typically run from 9am - 3pm. The meeting times may be adjusted to suit your needs.

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Stand-Up Ski

Standing skiers employ various methods including one, two, three, or four-track skiing techniques. These techniques often use outriggers for balance and are named for the number of tracks left in the snow. Besides instruction, we can also provide physical and psychological support to those looking to be re-introduced to the sport, following injury.

Sit Ski

Anybody can try this method. This popular sport makes skiing possible for many people including those with limited lower body strength, people who use wheelchairs; including those with paraplegia and quadriplegia, bilateral lower extremity amputations, or developmental disabilities. We have a full fleet of both bi-skis and mono skis.

*Please note there is a weight restriction for sit skiers of 200lbs, due to the holding capacity of the ski/binding

Whistler Adaptive Snowboard Program

The Whistler Adaptive Sports Program offers a wide variety of snowboarding lessons for the beginner through the expert snowboarder. We have certified Snowboarding Instructors on staff to ensure that your experience is safe and fun. We also have a range of adaptive snowboarding equipment to help you learn and develop your snowboarding skills.

Visually or Hearing Impaired

An Instructor provides instruction and/or guiding with or without audio/visual devices.

We offer a full range of products from any of the above full service lessons to the Lesson Buddy, which allows for integration into the mainstream Whistler Blackcomb Ski School - explained under Program Details.

Due to the demands of the program on staff, volunteers, and equipment, we strongly urge you to book as far in advance as possible. Should your chosen dates already be fully booked, you will have the option to be placed on our wait list for those dates.

Lesson Buddy

This option is for guests booked into any non-Whistler Adaptive Sports Program lessons at Whistler Blackcomb (ie. Adult, Teen, or Whistler Kids Ski/Snowboard School Lessons). This option provides trained personnel to assist the integration of the guest into their mainstream ski school lesson. This option must be used with a ski lesson and is not designed to replace a caregiver. Lift ticket and rental equipment are not included with the Lesson Buddy.

How to find our Check-In Location

The Whistler Adaptive Ski and Ride Program is located inside the Carleton Lodge. To find this store first locate the Whistler Gondola in the Whistler Village, then turn with the gondola directly to your back and you will be facing the Carleton Lodge. Our check in counter is located at the rear of the store, you will see our Whistler Adaptive Sports Program sign. The wheelchair access is on the left side of the building (with the gondola to your back) take the door to your right at the immediate top of the ramp and follow the signs, this sounds confusing but we are very easy to find. There is also a ramp on the right side of the patio.

What to bring for your WASP Lesson

Warm clothing, including a hat, water proof jacket/pants, gloves and goggles.

Money to buy lunch, or bring a lunch.

A smile (one will be supplied, if you don’t already have one)

Medication and Personal Care

Please Note: Our volunteers and instructors are not able to administer medication or cater to specific personal toileting needs. If you need help with these areas please arrange to have a family member or caregiver meet you throughout the day as required. A free lift ticket can be provided to facilitate this requirement.

2014.15 Programs

Price

Full Day
Lesson & Lift Ticket

$251

Full Day
Lesson Only

$229

Full Day Lesson & Lift Ticket
Sea-to-Sky and Lower Mainland Resident

$187

Full Day Lesson Only
Sea-to-Sky and Lower Mainland Resident

$165

Full Day "Buddy"
(applies to those enrolled in mainstream Ski School Lessons)**

$75

ASD Program

$229

ASD Program
Sea-to-Sky and Lower Mainland Resident

$165

Prices include equipment rental if required; the price does not change if you have your own equipment.

All lesson with ticket packages include access to the PEAK 2 PEAK Gondola.

Sea to Sky and Lower Mainland area encompasses regions from D’Arcy through Langley

FINANCIAL ASSISTANCE
Available Funding for Persons with Disabilities/Special Needs
We are always looking for available funding sources and ways to reach new participants. If you have any contacts or leads for us, please feel free to email .

We sincerely appreciate your referrals.

BURSARY ASSISTANCE (For Canadian Residents)
The Whistler Adaptive Sports Program (WASP) does offer bursary assistance for Canadian Residents who require financial assistance. You will be required to detail your financial situation to qualify for bursary assistance. Please if you would like to be sent a Bursary Application Form.

KIDSPORT (For BC Residents)
Established by Sport BC in 1993, KidSport™ is a community-based sport funding program that provides grants for children aged 6 – 18 to participate in a sport season of their choice. Grants of up to $200 (depending on the community) are to be used for the payment of sport participation / registration fees.

CANADIAN TIRE JUMP START
The Canadian Tire Jumpstart program focuses on helping individual children become involved in organized sports and recreational activities to help them develop a healthier lifestyle in their younger years. Canadian Tire Jumpstart is a charitable program that helps kids in financial need aged 4 to 18 participate in organized sport and recreation activities.

The Canadian Tire Jumpstart program works with community organizations to form local Chapters that identify and approve the children who receive support. If you would like to apply for your child to receive support, Canadian Tire Jumpstart accepts applications from eligible families twice per year: 1) the last 2 weeks in January; and 2) the last 2 weeks in July.

The application process is handled through a central toll free call centre (1-877-616-6600). The family name, address and phone number and other relevant information pertaining to the recreational activity your child would like to participate in will be required and recorded at the time of your call. This information will be passed along to the local Canadian Tire Jumpstart Chapter for review. Applicants will only be contacted should they be approved or if further information is required.

CHILDREN’S FITNESS TAX CREDIT (For Canadian Residents)
Starting with the 2007 tax year, the Government of Canada allows a non-refundable tax credit based on eligible fitness expenses paid by parents to register a child in a prescribed program of physical activity. The children's fitness tax credit lets parents claim up to $500 per year for eligible fitness expenses paid for each child who is under 16 years of age at the beginning of the year in which the expenses are paid.

The Whistler Adaptive Ski and Ride Program meets all criteria, provided your child is registered a minimum of eight weeks long or, for a minimum of five consecutive days long.

If a child qualifies for the disability tax credit, parents can claim up to $500 per year in eligible fitness expenses paid for the child who is under 18 years of age at the beginning of the year. Also, if at least $100 in eligible fitness expenses has been paid for the child, an additional amount of $500 can be added to the eligible fitness expenses actually incurred.

If your child (6-18 years old and resides in BC) has been diagnosed with ASD and you have an Autism Funding Agreement, funding may be available through the BC Ministry of Children and Family Development’s Autism Funding: Ages 6-18 Program. Please contact the Autism Funding Unit for pre-approval. Approval is granted on an individual basis. More Information: http://www.mcf.gov.bc.ca/autism/programs

DSABC Membership fees, lift tickets and rentals are not eligible for autism funding. Only the daily 6 hour intervention price from 9am-3pm (reflected in the “ASD Program rate”) can be claimed. A separate invoice listing only the daily intervention rate will be provided, upon request to wbadpative@intrawest.com , to facilitate your funding application.

Pricing Note:
The Whistler Adaptive Ski & Snowboard Program prices have been set to provide as many people as possible with the opportunity to access our beautiful mountains and enjoy the freedom and therapeutic benefits of skiing and snowboarding.

We also rely on the generosity of contributions, sponsorship, fundraising efforts and volunteers to run our services. If you would like to make a donation, please feel free to . Please note the Whistler Adaptive Sports Program is a registered charity. Thank you for your support.

Thank you so very much for sending the pictures of Reid in his pizza wedge pose. He hasn’t wiped the smile off of his face yet, though he did shed some big old crocodile tears when he said goodbye on Friday afternoon!! Frankly I don’t know that we have any suggestions for improvements to the program. It was such an overwhelmingly positive experience for all of us and more than we hoped for. Whistler Adaptive Ski/Ride has found two new advocates in me and Dave! I have already sent an email out to a couple of Autism and ADD/ADHD distribution lists I belong to extolling the great work and people we met in the last week. We will be back in July to experience Whistler in the summer months and have already reserved time for next spring as Whistler has been an annual trek for us since before Reid was born. Now we are looking forward to it even more. Thank you again and we look forward to working with you folks again in the future! If you need testimonials or want to use Reid’s smiling face for any literature, please feel free to do so.

Thank you so much for the special day you provided for our Erikaa up at Whistler. You all get 10s! From our first contact until you brought Erikaa back to us in the lodge, we were so impressed with your program. You were professional and kind and Erikaa loved it. She was completely taken with skiing and has definitely found a new love! Now that Erikaa is smitten with skiing (because of the amazing experience you provided), we plan to ski frequently so that she will have a sport she can share with the family. I have already shared details about the things you did with her with her therapists and everyone was delighted.

For my two-cents' worth, we give you a 10! As you well know, there are a lot of unknown variables in bringing a special needs skier to the snow for the first time. Your program was ideal for addressing Bryan's concerns and ours. Bryan was able to take part in what most of us were doing in Whistler - skiing or boarding. His experience with your program was empowering and confidence-building for B, and (as usual) inspiring for the rest of us to watch. As far as recommending your program to others, my next emails are to B's OT and PTs. We'll share the pictures with them next week. I'm sure we'll be talking about this trip forever. Thank you for everything.

First of all, I'd like to thank the Whistler Adaptive Program for giving us such a great experience, although I don't think our bodies were quite prepared for it! I definitely will be recommending the program to any of my deaf friends who plan to go to Whistler. The Instructor was very knowledgeable about the mountains and knew where to go, which definitely made the experience a lot more enjoyable and less stressful. I have been skiing since I was 3 years old and have touched many mountains in the United States I can say without a doubt that Whistler is definitely at the top of my list of places to ski and the Adaptive program definitely had a hand in ensuring it's place on the top of my list.

Thanks to everyone for the kind words about Robert. He said that it was the best ski vacation he had ever had, and he loves that fact that he can now brag to everyone about going down two black diamond runs. Your instructors were wonderful as always, but I have to say that Susan was amazing. She completely understands what it means to be blind, she is fun to be with and she is an excellent teacher. Wow! She completely won him over on the first day. Thanks for everything.

I'd like to thank you for helping Josie to achieve such a wonderful accomplishment and have so much fun in the process. The fact that Josie is now able to ski after only 5 days of lessons is so wonderful and has really boosted her confidence. I have to say it's even spilled over into other areas of her life. In her swimming lessons this week she was trying things she wouldn't do before and I really feel she's become much braver and willing to try new things after having such a positive experience with her ski lessons. In fact, I'm going to sign her up for another lesson the next time we're at Whistler and on a scale of 1-10, I would rate the program as 10. I've already been telling our friends and family about it and especially some of my friends who have children on the autism spectrum. Thanks again and hope to see you soon!

A 10 would be an understatement. Claire, who is typically only semi-demonstrative, when asked before bed that night if she had a good day (without skiing being mentioned) said with a huge grin, “I LOVE Whistler Mountain”. We are bringing her back in March (hoping you can fit her in) when we come for four days, and can’t believe our luck in finding out about you guys early in her life rather than later. We heard about the program from a neighbour of the grandparents who has a 17 year old child with autism. We were delighted ABSOLUTELY and so was Claire, apparently. Thank you SO much for all your efforts. The photos will shortly be blasted around the world to all the relatives along with a note on how wonderful all the staff on the mountain were with us.

Rachel has truly enjoyed every day of skiing in the past 3 trips to Whistler. She is often not one to enjoy physical exercise. I do not remember once in the 3 trips that she did not reply enthusiastically when asked if she enjoyed the day and the instructors. She also has been as vocal about wanting to go to Whistler again as my other two children. With regard to making a recommendation I not only would rate the likelihood as a 10, but have actually told several people about it, including my daughters educational support team.

First of all, thank you so much for the pictures. We were all really excited to see them and Clarice brought copies for show and tell at school. On a scale of 1-10, I would highly recommend (10) the program. After her lesson, Clarice would always come back with a huge smile on her face (and the few times I observed her from far during the day, she looked really happy and in excellent and safe care). I am glad her first experience with skiing was such a positive one. I feel comfortable that she learned the basic mechanics and etiquette of skiing and am looking forward to going out skiing with her. I appreciate the time the instructors would take to describe the day, especially since Clarice is still not able to communicate. All of the instructors were very professional, attentive and genuine. We would love to do the program whenever we are in Whistler next (maybe next year…). Thank-you

We all want to say a big thank you for the excellent time we had in Whistler with the Adaptive Ski School and all the volunteers. Honestly the whole week could not have been any better. Freddie really enjoyed his skiing AND snowboarding. Everyone who helped Freddie was really great with him - full of encouragement and help. We were really impressed at how well the volunteers handled him and didn't stop at anything as far as making things easy for him - just loads of little things that all add up to making everything run smoothly (especially for us!) - and as you can see Freddie had lots of fun as well as learning new tricks!

Anyone who has the patience and skills to help these special needs children learn to ski are really exceptional in our view. I think the big plus point from a parent's point of view was your ability to "take responsibility" for the child. We really felt he was in safe hands and it gave us a fantastic break to go and enjoy ourselves as well. You were also very flexible allowing Freddie to switch back and forth between snowboarding and skiing which I could see was causing a lot of extra work for the volunteers in terms of organizing their own equipment as well as Freddie's. However, the volunteers always gave the impression of "nothing is too much as long as Freddie is having fun" and this was so refreshing.

Freddie got a lot more skiing/snowboarding time on the mountain than he has done in the past. I think this was largely attributable to how well the volunteers "paced" him and also we noticed they put a lot of effort into avoiding him having to "waste energy". For example the walking around to get from A to B was minimized and they even took him on a skidoo to get him up to the magic carpet which was a great new experience for him. Sheree and James always helped him along the trails either giving him a booster push or pull and I noticed did lots of little things like making him a seat in the snow so he could sit for a bit and rest on the side of the slope and a seat on the magic carpet when he was learning to snowboard (what luxury!). This I think made a big difference to his stamina and also his overall outlook on things!

Also you did a great job of matching the volunteers to Freddie - he really looked forward to who he would be skiing/boarding with the next day - and having the same core people for a couple of days during the week really made him feel "one of the gang" I think. And it wasn't just the skiing, the volunteers also did a great job of keeping "Grandma Nina" entertained over lunch at the Roundhouse everyday!! Thank goodness for the "reserved seating" area which Grandma could find easily to meet Freddie at lunchtime - along with the other 21 members of the family that drifted in and out!! The other thing that I enjoyed was when Sheree took me on a quick tour up the peak chair after lunch one day as I hadn't been up to the top. I'm sure this wasn't part of the official adaptive program that day but I really enjoyed it and we met back up with Freddie and James to ski down the mountain together.

Since being home I have heard Freddie talking to his friends from school about his "heel edge and toe edge which was much harder, and how snowboarding is more scary than skiing but more FUN! It's certainly been a great experience for him, given him a big confidence boost and lots to talk about. Really, I would be struggling to find anything much to improve on. The hut on the mountain was ideal as a good meeting and resting point. The check in point itself is in a brilliant location - you couldn't get any closer to the Gondola's and then there is that place that sells those sausage rolls nearby!! Freddie needed those for breakfast!.

I have attached a picture or Freddie learning to snowboard and one from lunch. They were reading out Freddie's fortune from the fortune cookie (which we don't have in the UK) and it said "You will obtain your goal if you maintain your course" - so he stuck with the snowboarding for the rest of the day! So once again a big thanks for everything - the expertise, the fun and the overall friendliness of everyone who helped Freddie during the week. I will certainly be recommending it to any other people I know with disabled children/adults interested in skiing. I'm sure we will be back again very soon!

If you are a visitor to this community, you may not know that there are over 120 “locals” behind our amazing Team, all with one thing in common: the foundation of a good heart, one that acts out of a desire to help others share all that Whistler Blackcomb has to offer, regardless of ability or perceived disability. They are a special and dedicated Team, each one as unique and inspiring, as those they teach.

Meet a few members of the team………

Susan Perry has been teaching people to ski for over 30 years. She has been actively involved with the adaptive program at Whistler, since its inception. In addition to doing lessons with the Whistler Adaptive Ski & Ride Program, she continues to teach private ski lessons on Blackcomb, as she has done for the past 10 years. As if that wasn’t enough, Susan also performs the role of Supervisor, on Carol’s days off. She holds her CADS level 2 and CSIA level 2. Susan does ride….horses, not a snowboard! She recently won the 2008 World Senior Pro Barrel Racing Event, held in the US. Susan and her husband Bob, own and operate their own “Adventures on Horseback” tour/riding business, in Pemberton and she knows first-hand the therapeutic value of both summer and winter recreation.

Brian Rode has been with the Whistler Adaptive Sports Program (WASP) since it's inception. Before coming to us, Brian was involved in teaching people with disabilities for over 15 years. He holds his CSIA (Canadian Ski Instructors Alliance) Level 2 and his CADS Level 3 Examiner. Brian is also our Technical Coordinator and keeps our fleet of sit-skis and other adaptive equipment finely tuned and waxed for our Guests and himself, as he is also a proficient sit-skier. Brian has 3 young sons and is an active member of the Whistler Rotary Community. You will be amazed by his “can do” philosophy.

Gilles (Gil) Tetrault has worked for The Whistler Adaptive Program since 2000. He currently holds his CSIA Level 2 and is a CADS Level 3 Examiner. Gil is a retired fire fighter and he is an extremely strong skier and sit skier. Gil will take you places you never dreamed possible and he has the uncanny ability to find powder snow, even in the rain. He is a legendary story teller and enjoys: motorcycling, hockey, fishing, cycling, shortening the “honey-do” list and having fun with friends and Gil has a lot of them! No doubt, if you take a lesson with Gil, you will be his next one.

Sietse Breedijk grew up in The Netherlands and started skiing when he was 6 years old. He has been teaching skiing and snowboarding since 1995. He joined us in 2005 and is an expert skier and snowboarder. It is always a contest to see who has a bigger grin on the slopes, Sietse or his Students. He is a CADS level 2A (sit-ski) Instructor, CASI level 3 (Canadian Association of Snowboard Instructors) and CSIA level 1 (ski) Instructor. “Hope to see you in one of my lessons soon !”, says Sietse (pronounced “Seat-saw” and rhymes with Pizza).

Daphne Curtis has been with the Adaptive Ski and Ride Program since 2004. You will be amazed that such a big heart can fit into that little body. Daphne holds her CSIA level 1 and CADS level 2. Daphne is especially awe-inspiring in lessons with Guests with cognitive disabilities. The depth of her of own personal experiences, coupled with many years of teaching and volunteering has truly made her an expert in the field. She exudes the most animated and positive energy, along with innovative teaching techniques. Her laugh can often be heard from the valley floor, even when she is at mid station.

Sheree Blanch is an artist, an athlete and the mother of two children, who has been skiing and snowboarding Whistler/Blackcomb for the past 20 years. For Sheree, these mountains are a source of joy and spiritual renewal. Sheree is a CADS level 2 Instructor who enjoys working with both adults and children alike. She is back for her second season with WASP. Sheree is all about equal opportunity fun, whether she is leading a visually impaired guest down a double black diamond run or spending the day on the Magic Carpet. Sheree is also a talented graphic designer. Check out the Children directed “Shape of the Day” and you will see some of her illustrations.

Susan Holden came to Whistler from Toronto in 2000 and has skied with the Whistler Adaptive Sports Program ever since. She was brought up on skiing and after a break, for a career in the financial industry, she has rekindled her love of skiing and ski culture (Après ski). She holds her CADS Level 2A (sit ski) certification. In the summer she continues work with WASP sharing her love of canoeing with clients of the program. She is presently knee deep in a Masters of Counseling Psychology degree with the end no where in sight. Susan is a folk singer and regularly plays gigs in the Sea to Sky area, with her favorite being around the campfire. She is the only Instructor who can carry skis and carry a tune at the same time!

James Peters It is James’s personal belief that “Everyone can play on the mountain and play he does! He believes the snow activities, which he loves, are truly sports for the entire family. It is his goal to find ways to allow families and friends to play together regardless of the challenges. He has certifications in Skiing CSIA 2, Snowboarding CASI 1 and Adaptive Skiing CADS 2. James excels in blending technical knowledge with innovative adaptation, which results in maximum participant independence. You will be amazed at what you can learn from him in the course of a day and he will be the first to tell you how much he learned from you. It is impossible to be in a bad mood around James. You can not miss his positive energy and his bright orange helmet.

Glen Baker is certified with level 1 CSIA, level 1 CASI and level 2 CADS, while training to upgrade to level 2 skiing certification and 2A CADS. He has a degree in Human Kinetics (Movement Science) from the University of Windsor. For the last 6 years, he has worked or volunteered with organizations providing opportunities and care for adults and children with disabilities, including the Special Olympics. This is his second season with the Whistler Adaptive Ski and Ride Program. When he is not on the mountains loving life, he is out exploring, trying new things and having adventures. You will also find his lessons are also quite a joyous adventure. We can guarantee you one thing at Whistler Blackcomb: The snow is never whiter than Glen’s smile!

Tricia Field came to Whistler Blackcomb 10 years ago, eventually finding her way to the Reservations Centre where she assists guests with just about everything here at WB. Her passion is coordinating Guest reservations into the Whistler Adaptive Ski & Ride Program. Though she rarely gets a chance to meet the clients she speaks with, she follows up with them on their days, views their pictures and loves to read their lesson feedback. She lives in Pemberton with her husband (handyman and Chef) Murray and 2 children; son Jacob and daughter Charley (who you might see on the Olympic podium one day!) Tricia will do anything to ensure you have a great holiday, so don’t be afraid to ask for her help with any detail - Big or small.

Volunteers. Along with our paid staff, we also have over 100 volunteer Instructors/Assistants who give tirelessly of themselves. Some of our volunteer Instructors are also disabled and have started with the program as participants. Their love for the outdoors and respect for others’ rights and dignity is only surpassed by their generous spirit. The program could not run without them. While they are not paid for their roles, they are no less qualified nor dedicated than our contingent of paid Instructors. We owe them all a “mountain” of thanks.

Stinger is the Whistler Adaptive Sports Program mascot (WASP – get it?). Not only is Stinger a delight on and off the slopes he also represents the Whistler Adaptive Ski & Ride Program’s core values:

Safety = The safety of our Guests and Staff is at the top of everything we do Training = Constant and varied training to better develop the skills of our Guests and Staff Improvement = Actively seeking to improve the quality of the Guest and Staff experience Numbers = Ensuring no Guest is turned away from our program Guest = Unsurpassed customer care is at the heart of this program Enjoyment = FUN within the therapeutic learning environment is key to developing lasting skills Return = Doing everything we can to ensure our Guests and Staff return…..again and again!

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