Giftblooms.com / They didn't deliver order and ruined my surprise

Scam, scam, scam. I ordered gift for my mother from the company www.giftblooms.com. I placed the order three days before the Mother’s Day, because it was mentioned that the delivery would take only couple of days. But they failed to provide it on time, as well as they didn’t communicate with me. I want to get money back, but the seller avoids me all the time. I am really angry and disappointed. Rubbish website.