John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Obtaining the plan was easy since it was clearly spelled out. With everything else to do for a last minute trip it was nice not to have to spend hours researching the plans. I will most likely use the same plan in the future.

I was pleasantly surprised at how smoothly the claiming process went. Traveling companion was hospitalized unexpectedly, and medically unable to travel. We got the claim form online, and filed the completed form on January 12. We received payment on the claim on January 30.

Typically, medicare does not cover foreign medical expenses, and some travel insurance plans do not cover travelers with medicare as their primary health insurance. I was glad that this plan offered me primary coverage. It pays to go with a nationally known company. I could concentrate on having fun, and not worry about coverage- especially after 2 younger travelers had to receive casts after falls on-board the ship! For the price of a fancy dinner for 2, I had peace of mind and the confidence to pursue sports I enjoy.

We had a terrible extended family illness and had to cancel our trip. They sent us the forms and gave us good direction regarding what was needed for the claim. We mailed the documentation to them on December 6. They approved the claim and had the check in the mail to us on December 29th. We are very pleased with this company and will use them again when we rebook the trip.

I hope that John Hancock reads customer reviews of there service, especially those who filed a claim. Make it fair and very helpful to people who are seeking financial reimbursement, sometimes companies do not excel in this regard.

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