Contents

This document describes one reason for the repetitive assertion of the
logger process on the Logger, and provides a solution in an
Intelligent Contact Management (ICM) or IP Contact Center (IPCC) Enterprise
environment.

The information in this document is based on these software and
hardware versions:

Cisco ICM version 4.5.x and later

Microsoft SQL Server 6.5 and 7.0

Microsoft SQL 2000 Server

The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.