Open each menu to see its explanation

Top left corner: reference retailer name (COR) IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U., along with details of its tax registration number and business address.

Billing amount: the total amount, including all the items listed on your bill. If you have chosen the fixed monthly instalment payment model, the amount of the applicable fixed rate will be charged and the billed amount will be taken into account when the time comes to regularise the payments made with the bills incurred.

Bill number: each bill you receive is assigned a different code for identification purposes.

Period of consumption: dates corresponding to the start and end of the period in which the electricity consumption took place.

Charge date or payment due date: the day that the billed amount will be charged to your bank, if your bill is paid by direct debit. If it is not paid by direct debit, the final payment date gives the latest date that payment may be made at the authorised banks. In the case of payment by fixed monthly instalment, instead of the charge date, Fixed Rate Payment Date will be displayed.

Supply contract reference: Supply contract reference: the code that identifies your contract with the retail company indicated. To speed up any transaction, our customer service channels will request this code for identification purposes.

Summary of the items billed: the contracted power, the energy consumed, the metering equipment rental and the taxes applied. If you happen to be a social bonus customer, in this section the corresponding discount will also be displayed.

To the right of this section, details of the billing address are displayed:

Issued by: IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U.

Bar code: the reference for automatic processing of the documents by IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U.

Name and address for correspondence: see the mailing details for sending the bill.

We provide you with a list of your consumption along with its evolution.

In the table on the left, the previous and current readings from your meter performed by the distribution company, along with their corresponding dates, are displayed. The difference between the current reading and the previous reading indicates the consumption (kWh) in the period contained in your bill. This is the same consumption that is displayed in the bill details.

We also inform you if the reading is actual or estimated:

• The actual reading is the value read on the supply meter or metering equipment by the distribution company on the corresponding date.

• The estimated reading is a value calculated by the distribution company, using historical consumption as a basis and according to a regulatory formula established by the Ministry of Industry.

Remember that you have the option of reading your meter yourself, that is to say, you can provide the corresponding distributor with the reading from your meter, either on the Customer Services Telephone Line 900 225 235 or at our Virtual Office for inclusion on your next bill.

You can see that some data is highlighted in blue. These are some of the details that you will need to complete on the “Electricity Bill Simulator” provided by the National Commission for Markets and Competition so that you can check that your bill has been correctly calculated. You can find this simulator at http://facturaluz.cnmc.es.

The graph displayed in this section shows the evolution of your electricity consumption (kWh) over the past 14 months. In this way, you can compare consumption during the last period with the same period the previous year. The highlighted horizontal line marks the average consumption for your contract. When consumption is estimated, the corresponding graphic bar will be displayed with stripes.

We also provide you with data on your average daily consumption for the billed period and for the past 14 months (in euros), along with your accumulated consumption over the past year (kWh).

Iberdrola quality management system certification seal granted by AENOR (Spanish Association for Standardisation and Certification), a private, non-profit organisation. This certification shows that the Quality System adopted by Iberdrola complies with the requirements set out in UNE-EN ISO 9001 Standard.

CONSUMER ARBITRATION:

IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. is a member of the Consumer Arbitration System for conflict resolution. Thereby, if you lodge a complaint against IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. and you have not received a satisfactory response within a period of 30 days, you can send it to the corresponding Arbitration Board for those cases where IBERDROLA has submitted to this arbitration, due to the nature of the matter being the responsibility of the retailer. For more information, visit https://www.iberdrola.es/customers/contact/complaints.

Among other things, all the data needed for knowing the characteristics and information of your electricity supply is displayed, as well as payment details:

Subscriber: name of the person who appears in the contract. In accordance with applicable regulations, the supply contract is personal and its subscriber must be the actual user of the energy.

NIF: the subscriber's tax registration number.

Supply address: details of the address for which you have contracted the electricity supply.

Type of contract: describes your contract model and the time-of-day rate and number of periods contracted where applicable. If you are a social bonus customer or customer without the right to VPSC who temporarily does not have a supply contract, it is also indicated here.

Type of meter: indicates the type of meter you have installed. You have two options: • With a smart meter integrated into the remote management system. • Without a smart meter integrated into the remote management system. You can find more information on this subject at www.iberdrola.es/clientes/metodologia.

Access toll: toll corresponding to your supply point for accessing the grid. The access tariff varies depending on the power that you have contracted.

Supply contract reference: the code that identifies your contract with the retail company indicated. To speed up any transaction, our customer service channels will request this code for identification purposes.

Access contract reference: the reference of the supply contract with the distribution company indicated.

Contract end date: it marks the date when the contract theoretically ends. Renewal is automatic so you don't have to worry about anything.

Unified supply point code (CUPS): code identifying the supply point unto any distribution company or retailer. This is similar to a supply ID number.

Method of payment: iindicates the payment method selected for paying your bills. In most cases, this is done by direct debit. When payment is not made by direct debit, a barcode is displayed on the back of the bill. In this case, payment must be made at agreed banks upon presentation of the bill itself.

Details of the Bank, Branch and Bank Account where direct debit is set up for payment purposes. The last digits of the Bank Account Code are hidden in order to ensure the confidentiality of your bank details.

Customer service: the IBERDROLA COMERCIALIZACIÓN DE ÚLTIMO RECURSO, S.A.U. free telephone is indicated for any query or transaction that you want to perform. Furthermore we provide you with a telephone, an email and a postal address in case you want to lodge a complaint. We also offer you information regarding alternative ways of lodging complaints.

Faults and emergencies: indicates the specific telephone number for notifying your corresponding distributor about grid-related faults and emergencies.

Open each menu to see its explanation

Electricity tax: one of the so-called special taxes, such as those applied to alcohol, tobacco and hydrocarbons. It is calculated as established by current legislation, multiplying what you pay for electricity consumption and contracted power by 1.05113. A percentage of 4.864% is applied to the result.

VAT (Value Added Tax): the current rate is applied to the sum of all the items billed, including electricity tax. In the case of the Canaries, IGIC will be applied at the current rate and in the case of Ceuta and Melilla, IPSI at the current rate.

ELECTRICITY PRODUCTION COSTS AND RETAIL MARGIN

Earmarked for the production and retailing of electricity.

REGULATED COSTS

Incentives for renewable energies, cogeneration and waste.

Costs of transmission and distribution networks: costs required to produce electricity and bring it to your home, so that you can use it.

Other regulated costs, amongst which are included: • The tolls for accessing the transmission and distribution networks, and the corresponding charges. • Payments to the System Operator and the Market Operator as compensation for these operators. • Payments due to system capacity depending on rate periods. • The amounts are the result of applying the losses published by the System Operator.

In this costs breakdown, the control and metering equipment rental is not included, as indicated in the Resolution dated 23 May 2014, by which the minimum content and billing model for electricity are established.

Fixed retail margin amount: the remainder of the power cost, for covering the retail costs. To calculate it, the contracted power is multiplied by the days in the billing period and by the price of the retail cost (contained in additional provision 8 of Royal Decree 216/2014, dated 28 March [PDF]).

• Energy cost: the remainder of the cost of consumption associated with the production of electricity. It is calculated by multiplying the kWh consumed by the Voluntary Price for Small Consumer (VPSC) energy cost charge applying the method established at Title III of Royal Decree 216/2014 [PDF].

Electricity tax: one of the so-called special taxes, such as those applied to alcohol, tobacco and hydrocarbons. It is calculated as established by Act 38/1992 on Special Taxes, multiplying what you pay for the consumption and the power billed by 5.1127%.

Control and metering equipment rental: this is calculated by multiplying the number of days in the billing period by the monthly meter rental price, unless the meter is owned by the customer, in which case it is not subject to billing. This price is regulated by the government.

Applicable tax: to calculate the total bill amount, VAT is applied to all items included on the bill. Value Added Tax. The applicable rate is applied to the sum of the aforementioned items. In the case of the Canaries, IGIC will be applied at the current rate and in the case of Ceuta and Melilla, IPSI at the current rate.

On occasions, more than one billing line for a given item may be displayed. This may be due to two reasons: • When a change in applicable prices occurs within a given billing period. • When different time-of-day periods are subscribed.