**In any case where you happen to be busy or unable to give us a reply, we would be grateful if you keep us informed in advance and we will be more than happy to wait. Failure to do so we will have your thread closed in THREE(3) days.

Hello there, Charles

I'm Conspire, I'll be glad to help you with your computer problems.

Please observe these rules while we work:

Read the entire procedure

It is important to perform ALL actions in sequence.

If you don't know, stop and ask! Don't keep going on.

Please reply to this thread. Do not start a new topic.

Stick with me till you're given the all clear.

Remember, absence of symptoms does not mean the infection is all gone.

Don't attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.

IMPORTANT NOTE : Please do not delete anything unless instructed to. Remember to backup all your important data(if possible) before moving on.

Execute TDSSKiller.exe by doubleclicking on it.
Press Start Scan
If Malicious objects are found, do NOT select Cure. Change the action to Skip, and save the log.
Once complete, a log will be produced at the root drive which is typically C: ,for example, C:TDSSKiller.<version_date_time>log.txt

I AM SO SORRY, after the recent Hurricane Sandy, I am unable to access my computer (I am currently typing this on my friends comp). I will be able to access the comp next Saturday (hopefully this is the last delay!)

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link :How to Disable your Security Programs

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Double click on combofix.exe & follow the prompts.

When finished, it shall produce a log for you. Please include the C:ComboFix.txt in your next reply for further review.

Proud Graduate of theWTT ClassroomMember of ASAP and UNITEThe help you receive here is always free. If you wish to show your appreciation, then you may Donate

MICROSOFT UPDATES
It is very important that you get all of the critical updates for your Operating System and Internet Explorer. Keeping your OS and browser up to date will help make you less susceptible to attacks by Trojans and viruses. Please go to Microsoft and download all the critical updates to help prevent possible re-infection.

Passwords
It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft articleStrong passwords: How to create and use them and consider a password keeper, to keep all your passwords safe.

SPYWARE PREVENTION
This is a good time to set up protection against further attacks. In light of your recent problem, I'm sure you'd like to avoid any future infections. Please read these well written articles:

To help protect your computer in the future I recommend that you get the following free programs if you do not already have them:

WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:

Green to go

Yellow for caution

Red to stop

WOT has an add-on available for both Firefox and IE.

SpywareBlaster prevents the installation of ActiveX-based malware, blocks cookies, and restricts the actions of "bad" sites. See tutorial here

MVPS HOSTS FILE replaces your current HOSTS file with one that will restrict known ad sites from serving you unsolicited advertisements. It basically prevents your computer from connecting to those sites by redirecting the attempted connections to 127.0.0.1, which is the IP of your local computer. See guide here and for Windows Vista here