Microsoft Dynamics CRM

It is important to never forget that the C in CRM stands for customer. As a result, it is important to ensure that a company maintains its emphasis on good customer service. These are some of the key factors:
Happy customers are returning customers
It is important to ensure that the main aim of using CRM software is still to build positive, ongoing relationships with customers. If they feel that a company really values them, then they will be far more likely to return to it.
Set and manage realistic expectations
Effective CRM strategy is implemented through providing both clients and customers with genuinely realistic expectations. Once these have been set out, it... [More]

On the success of the first release of eSpell for Microsoft Dynamics CRM some 3 years ago we have taken all the feedback from our customers and we are pleased to say eSpell 2013 is near ready for release
And yes this time you can check the whole form in one click
eSpell still supports a number of dictionary languages and can still be added to custom entities as before
The spelling checking process now reviews all the fields on the form and checks in sequence giving an apropriate tick if the word is in the dictionary.
This is one of the great productivity enhancement tools from MyCRM and if you have any questions please email Support@mycrmgroup.com
To get a tra... [More]

One of the questions I get asked regularly is will a CRM help my business grow, and done properly the answer would be yes every time. One of the key benefits of using effective CRM data is that it can help to increase growth in the company. That's why we're going to take a look at a new piece on the web that's highlighted some of the key methods for helping to increase this growth.
This IS key to understand what you want out of your CRM and your business and this implemented correctly will drive growth is sales and repeat business.
Sales funnel analysis
Examining a sales funnel (i.e. the data that shows how many contacts are moving into each stage of the sales process) is an effecti... [More]

After trawling a number of CRM related articles I found this on the Business 2 Community and the article takes a look at some of the key things to consider when choosing CRM software. Some of the points are well worth further investigation.
As a Service provider of Hosted CRM solutions using Microsoft Dynamics CRM, here at MyCRM we could not agree more as it is very important to understand what a CRM system means to your business and understand who or what you want to achieve from the system. CRM software is a little different as it has many purposes and several key offerings.
Remember that the team has to use it
Surprisingly, some companies that purch... [More]

An interesting article in Forbes magazine has highlighted some intriguing new viewpoints about how the modern marketing world is adapting. We thought it would be interesting to explore the viewpoints related to the CRM process:
Modern marketing represents engagement
The article voices the possibility that the modern method of genuinely engaging with customer using digital and social technologies is actually a far better way of doing things, as it keeps the customer happy directly. The modern process puts the customer first; as such, it means that it is more likely to obtain positive results.
Online body language is key
Modern customers reveal a lot about themselves by their c... [More]

After looking through a number of pieces this weekend I found a number highlighted some key facts and some of the key reasons for ensuring consistent application within the CRM process and why this was extremely important to a business. Here are a few to take a closer look at.
With No CRM - It can lead to misguided communication
One of the keys to success is ensuring that customers feel like they are being specially treated and CRM software enables a company to provide the customer with relevant product promotions in order to do so. Ineffective infrequent use of the software means that a customer is likely to receive communications irrelevant to them. When calling if the ... [More]

From as early as RU 12 on CRM 2011 a version of the new activity feeds were available, but in CRM 2013 this unique way of looking at customer interaction is embedded into the core customer screen for accounts contact and Leads, along with being available from the main Sales dashboard.
This makes working with the current release of Microsoft CRM easier and stream lines some of the activity tracking and is definitely a step in the right direction in helping end users get to the right information quickly.
The CRM 2013 release has taken on a new bold design which give the application a brand new look and feel and the Microsoft design team have obviously given a lot of thought about end... [More]

Another interesting article from Business 2 Community has explored in more depth some of the most effective ways in which to manage data as part of a CRM system. The old saying rubbish in means rubbish out apply here or better still you only get out what you put.
Maintaining the quality of data is obviously a key part of the process, so it is worth taking a look at some of the tips.
Clear out anything that is too old
One of the most important factors in keeping data useful is to ensure that it remains accurate. Once it has reached a certain age, it is unfortunately more likely to be irrelevant. Therefore, it is a good idea to avoid using data over a couple of... [More]

Over the next few weeks we will be releasing versions of our product range for #CRM2013 and following on from our release of eMap last week http://blog.mycrmgroup.com/post/2013/11/05/Using-Maps-to-find-your-way-in-CRM-2013!-EMAP-2013-RELEASED.aspx
We are now ready for the next solution:
Popular since CRM 4.0, our ePDF solution is now fully compatible with Microsoft CRM 2013. Below are a number of screen shots that walk through the process of quickly converting a record to a PDF attached to a CRM email.
For the purpose of this overview of the ePDF functionality we have used the quote record, but ePDF can be added to nearly all CRM entities that have a report, including custom entities.
Fi... [More]