Grievance Policy for Campus and Online

General Grievances

For matters other than a final grade appeal that a student wishes to address formally with the University, these steps are to be followed:

Steps

*Time Frame

1. The student contacts the Campus Director either in person or via email, stating the concern as clearly, specifically, and briefly as possible.

Within 10 business days

2. The Campus Director will reply by email with a decision with respect to the appeal.

Within 3 business days

3. If the student wishes to appeal the Campus Director’s decision, he/she may appeal to the Provost by email.

Within 3 business days

4. The Provost will reply to the student by email with a decision with respect to the appeal.

Within 3 business days

5. If the student wishes to appeal the Provost’s decision, he/she may appeal to the President by email.

Within 3 business days

6. The President will reply by email with a final decision with respect to the appeal. The President’s decision is final, unless the appeal affects the UoR award. In this case, the student has the right to go through the UoR appeal system.

Within 3 business days

*Time Frame: Depending on the complexity of the issue and staff availability to respond, the response times from University personnel may vary. All efforts will be made to resolve general grievances within 21 days of notification from student.

Exception Processing for General Grievances

If the grievance involves the Campus Director or the Provost then the student shall appeal directly with the University President either in person or by email.

It is the policy of Schiller International University to provide an appropriate grievance policy and the procedures to every student. Every campus has an Academic Committee to deal with grievances and questions of misconduct in the academic area and a Rules Committee to deal with grievance questions of misconduct in the social area.

Both Committees provide the student with a procedural due process. This includes adequate notice of the charges against him/her; the right to present his/her case and any supporting evidence; and an impartial decision by the respective committee. In the event that the remedy imposed by the respective committee is exclusion from the University, the student has the right to present his/her case personally to the University Provost, who may confirm the decision of the committee or return the case to the committee for further consideration.

In all other grievance matters, the student may present his/her grievance to the Campus Director if it relates to a Campus issue, to the University Provost if it relates to an academic issue or to the University President if it relates to the Campus Director or Provost. The Campus Director and/or University Provost will provide the student with an opportunity to present his/her case, present any evidence, and shall, at the student’s request, provide a decision in writing. Students may also contact the:

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