Terms and Conditions

Pricing Policy:

All prices are published excluding value added tax VAT (where applicable). VAT (where applicable) is payable regardless of the Delegate’s country of origin; the point of supply for VAT (where applicable) purposes is the location of the course. The published prices do not include any travel, accommodation or living expenses which the delegates may incur in attending unless specifically mentioned on the training booking agreement. All pricing quotations are valid only for 7 days from the date they are first sent to the Customer

Payments Policy:

The course fees, including VAT (where applicable), are payable 15 working days before course start date. Customers wishing to make payments from non UK accounts or credit cards must be responsible for all bank charges in relation to the overseas transaction; this includes charges levied by the customer’s bank and that levied by the bank of Total Protection UK (BACA Workwear & Safety Ltd t/a), in accepting this specific transaction.

Any late payments will be subject to a late payment charge at the rate of 5% over the Bank of England base rate. Payments can be made by major credit and debit cards.

Where a Purchase Order is issued it must clearly state the purchase order number, course dates, full Invoice amount and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses, including VAT (where applicable), is required 15 working days before the commencement of the first course.

Where the relevant invoice has not been paid by the course start date then we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full. Total Protection UK (BACA Workwear & Safety Ltd t/a). reserves the right to withhold examination results and certificates until all payments have been made. Administration fee for cancellations are payable immediately upon invoice. The Terms of this agreement override any other terms of business or purchase conditions put forward by the Customer.

Once a payment has been made, should it be a deposit or full payment, over the phone or on the website by the following methods: Debit Card, Credit Card, the delegate is adhering to Total Protection UK (BACA Workwear & Safety Ltd t/a) terms and conditions irrespective if a booking form has been signed. In addition, if payment has also been received via bank transfer or cheque the delegate is adhering to Total Protection UK (BACA Workwear & Safety Ltd t/a) terms and conditions irrespective if a booking form has been signed.

urchase Order/ identification number:

If a purchase order is provided there is no need for any other confirmation (i.e. booking forms to be signed). The purchase order constitutes as a legal offer to buy products or services. The Purchase Order is deemed as a confirmation of an order and is bound by the cancellation & re-scheduling policy set out in this document.

Cancellation for website orders:

All orders placed through the company’s websites are non-cancellable and non-refundable.

Cancellations non website orders:

Unless written cancellation is received at least 15 working days before the start date of the course, the fees including VAT (where applicable) are payable in full and non-refundable. All cancellations made between 0 to 30 working days to the course start date are subject to a 100% cancellation fee payable immediately upon cancellation. Notification of all cancellations must be made in writing to – Total Protection UK (BACA Workwear & Safety Ltd t/a). 142, Leyland Trading Estate, Irthlingborough Road, Wellingborough, Northamptonshire, NN8 1RT.

Should a course booking be made less than 15 working days in advance of the start date of the course, the above cancellation terms still apply and fees are payable in full and non-refundable.

Once a payment has been made, may it be a deposit or full payment, over the phone by the following methods: Debit Card, Credit Card, the delegate is adhering to Total Protection UK (BACA Workwear & Safety Ltd t/a) Terms and Conditions irrespective if a booking form has been signed. In addition, if payment has also been received via bank transfer or cheque the delegate is adhering to Total Protection UK terms and conditions irrespective if a booking form has been signed.

Re-scheduling courses or exams:

Rescheduling courses or exams less than 15 working days of the course start date is not permitted and therefore will incur a 100% rescheduling fee. Rescheduling courses or exams more than 15 working days of the course start date will incur a 25% +VAT charge. (Per change) payable immediately upon rescheduling.

Refunds:

In the case where a refund is made to the Customer by Total Protection UK (BACA Workwear & Safety Ltd t/a), the refund may take up to 30 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. All deposits and credit card surcharge fees (where applicable) are non-refundable. Upon payment of your deposit you are contracted to pay the confirmed course fee at the time of booking, and Total Protection UK (BACA Workwear & Safety Ltd t/a) reserve the right to change prices at any time at their discretion. Upon payment of a deposit, the delegate is adhering to Total Protection UK (BACA Workwear & Safety Ltd t/a) Terms and Conditions. Refunds will be made in GBP (£) for the exact amount originally received, less any cancellation, pre course fees that may be payable. Total Protection UK (BACA Workwear & Safety Ltd t/a) will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

Deferring of Assessment Examinations:

Upon commencement of the training course, Total Protection UK (BACA Workwear & Safety Ltd t/a)accepts that occasionally an individual delegate may wish to for personal reasons; defer an Assessor examination to a later date. In this case, the delegate will be subject to a rescheduled exam fee of £250 + VAT and must reschedule the examination within 30 working days of the original exam date, subject to availability. We do not allow the deferral of Assessment. Delegates must inform Total Protection UK (BACA Workwear & Safety Ltd t/a) of the deferral at least 24hours in advance of the original assessment time.

Changes to Courses:

Total Protection UK (BACA Workwear & Safety Ltd t/a) reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. Total Protection UK (BACA Workwear & Safety Ltd t/a) reserves the right to cancel or reschedule any course and will advise the customer as soon as the change is known. Total Protection UK (BACA Workwear & Safety Ltd t/a) will use all reasonable endeavours to avoid changes of this nature. For any courses which are rescheduled due to unforeseen circumstances such as trainer sickness/course low fill, every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme. For any courses which are cancelled by Total Protection UK (BACA Workwear & Safety Ltd t/a) the delegate will be offered an alternative date or venue. Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other document shall be liable to correction without any liability on the part of Total Protection UK (BACA Workwear & Safety Ltd t/a). The Location and course date of the course will be advised upon booking. Total Protection UK (BACA Workwear & Safety Ltd t/a) reserves the right to change the location and will advise the customer as soon as the change is known. Total Protection UK (BACA Workwear & Safety Ltd t/a) will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme. For all Residential training courses we will make it our aim to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance

Course Materials:

If for any reason (including but not limited to transit delays beyond the control of Total Protection UK (BACA Workwear & Safety Ltd t/a)) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible as required to continue the learning program. Refunds will not be granted for transit related delays beyond the control of Total Protection UK (BACA Workwear & Safety Ltd t/a).

Non Attendance:

Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full therefore no refund will be available.

Course Suitability:

The Customer accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the delegates attending. Total Protection UK (BACA Workwear & Safety Ltd t/a)’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is the Customer’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be willfully misleading. All public and onsite training courses are delivered only in English and all Delegates must be sufficiently proficient in the English language before attending the course. Any special needs requirements may incur additional costs to which the delegate will be liable.

Admission:

Total Protection UK (BACA Workwear & Safety Ltd t/a) reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for whatsoever reason.

In cases where a medical certificate or disclosure form will need to be signed and accepted by the delegate, before the training course commences, failure to provide any relevant information pertaining to medical fitness or conditions may result in the delegate not being allowed to join the course; as a result our cancellation terms will be in force.

Booking on behalf of the Delegate:

In all cases the customer undertakes to bring these Terms and Conditions to the attention of delegates. It is the customer’s responsibility to ensure that the delegates receive all the relevant information including the joining instructions and that they meet the eligibility and published prerequisite requirements.

Onsite Training on Client Specified Site:

It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainers to deliver the training, except on some occasions when pre-agreed with Total Protection UK (BACA Workwear & Safety Ltd t/a). Total Protection UK (BACA Workwear & Safety Ltd t/a) reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment or conditions are unsuitable.

Trainer Expenses:

Trainer expenses for Private (Where Applicable), onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.

Shipping:

Additional charges will be incurred for shipping of pre-course work or certificates to locations outside of the UK. All certificates provided are digital copies, and further copies (digital or hard copy) will incur an admin fee and need to be ordered with the course governing body via Total Protection UK (BACA Workwear & Safety Ltd t/a). Further additional certificate charges could be incurred if a certificate is not reported missing within 8 weeks. Please contact your learning advisor for further information.

Copyrights:

All intellectual property rights for all course materials shall remain the property of Total Protection UK (BACA Workwear & Safety Ltd t/a). The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. Total Protection UK (BACA Workwear & Safety Ltd t/a) warrants that it will not knowingly include any copyright material in its course materials without license or consent.

Warranty & Liability:

Total Protection UK (BACA Workwear & Safety Ltd t/a)’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. Total Protection UK (BACA Workwear & Safety Ltd t/a) will not accept liability for death or personal injury. Total Protection UK (BACA Workwear & Safety Ltd t/a) will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss. Total Protection UK (BACA Workwear & Safety Ltd t/a) will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.

Multiple Course Booking or Part Attendance of a Course:

A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g. City & Guilds 6150-03 and 6150-05. Part attendance of a Course is when a delegate does not continue to the full course completion. In this situation the delegate will not be entitled to any refund for courses or part of course that were not attended, this will be deemed as non-attendance.

Personal Belongings:

Personal belongings or items belonging to the Delegate or the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate. Total Protection UK (BACA Workwear & Safety Ltd t/a) accepts no responsibility of the items or any loss or damage that may occur during the course.

E-Learning/Online Learning:

Course enrolment, fees and logon credentials are strictly non-transferable and non-refundable. Fair Usage Policy applies to access to study materials. Total Protection UK (BACA Workwear & Safety Ltd t/a) reserve the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. Access to e-learning/online products is granted for a 90 day period from date of purchase. Extensions can be granted upon request so please contact Training@TotalProtectionUK.com to obtain an extension quotation. Whilst Total Protection UK (BACA Workwear & Safety Ltd t/a) endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and may make changes to the e-learning/online content from time to time without notice. Total Protection UK (BACA Workwear & Safety Ltd t/a) reserves the right to change or alter course content from that which is published in order to maintain the quality of the learning. All e-learning examinations are valid for 90 days from date of purchase

Non Solicitation:

For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Customer by Total Protection UK (BACA Workwear & Safety Ltd t/a) or an associate company of Total Protection UK (BACA Workwear & Safety Ltd t/a), the Customer, will not directly nor indirectly employ or solicit for employment any employee of Total Protection UK (BACA Workwear & Safety Ltd t/a). If the Customer breaches this clause, Total Protection UK (BACA Workwear & Safety Ltd t/a) shall be entitled to recover from the Customer a fee of 100% of the gross annual salary of the employee of Total Protection UK (BACA Workwear & Safety Ltd t/a) solicited for employment.

Assignments:

Total Protection UK (BACA Workwear & Safety Ltd t/a) may assign its interests in all or part of this agreement. The customer may not assign or transfer this contract without the express written permission of a Director of Total Protection UK (BACA Workwear & Safety Ltd t/a).

Deviation:

No deviation from these terms and conditions will be allowed without the express written permission of a Director of Total Protection UK (BACA Workwear & Safety Ltd t/a). No communication either verbal or printed on our websites will override these Terms and Conditions. If in any case any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect.

Force Majeure:

Total Protection UK (BACA Workwear & Safety Ltd t/a) shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond it’s reasonable control including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane or other natural disaster) sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. Delegates must ensure that they can attend the training courses which they are scheduled to attend. Total Protection UK (BACA Workwear & Safety Ltd t/a) will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

Privacy Policy:

Total Protection UK (BACA Workwear & Safety Ltd t/a) is committed to maintaining your privacy and the use of your personal information. If at any stage you have a question regarding the personal information that we hold on file, please do not hesitate to contact us.

Total Protection UK (BACA Workwear & Safety Ltd t/a) will not disclose personal information to a third party organization unless we have your prior consent to provide this or you have opted to allow the use of your personal information. If the request for your personal information is for a legal purpose, this we would class as an exception, but only after we have 100% fully verified the name or organization requesting your personal details. This also applies to a third party training partner who is not contractually obliged to use or sell your personal information with any other companies or partners.

Total Protection UK (BACA Workwear & Safety Ltd t/a) at no stage will disclose personal credit card account information that is voluntarily provided during a transaction process, may this be by telephone or via our secure web-portal. The exception to this would be if Total Protection UK (BACA Workwear & Safety Ltd t/a) were to make contact with the credit card company for validation or verification of any transaction process purpose. Total Protection UK (BACA Workwear & Safety Ltd t/a) does not have total control of how your personal information can be used by credit card companies but we would request they inform Total Protection UK (BACA Workwear & Safety Ltd t/a) on how they may use this information.

It is our commitment not to collect personal information from customers visiting our web site unless they have voluntarily submitted their personal information via one of our contact forms that requires information which could be based on an enquiry or to book onto a training course. If you start to complete a contact enquiry form and decide not to finish, partial details are stored from which Total Protection UK (BACA Workwear & Safety Ltd t/a) may use this information to make contact with you, only to discuss your initial enquiry which was started but not finished. From time to time, Total Protection UK (BACA Workwear & Safety Ltd t/a) may contact you to inform you about a specific training program that is related to your original enquiry, request or training course.

IP addresses may be seen by Total Protection UK (BACA Workwear & Safety Ltd t/a) and on some occasions the providers host name but this information will not disclose your identity.

Total Protection UK (BACA Workwear & Safety Ltd t/a) will not take photographs, videos or any audio recordings of you during a course and will not use this material for Total Protection UK (BACA Workwear & Safety Ltd t/a)’s own marketing purpose without your prior consent. Delegates are not permitted to take any video/photography/audio during the course without prior written consent of Total Protection UK (BACA Workwear & Safety Ltd t/a) and its clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.

Security and Encryption:

We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection and PCI compliance. That means your payment details are as secure as they possibly can be when making a purchase with us.

Intellectual Property:

The website and all the products and services of Total Protection UK (BACA Workwear & Safety Ltd t/a) without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to Total Protection UK (BACA Workwear & Safety Ltd t/a), its related companies, its affiliates or suppliers. You may not copy, sell, reproduce, distribute, download, modify, display or prepare variation of works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties. Total Protection UK (BACA Workwear & Safety Ltd t/a) does not accept responsibility of content of any third party sites that maybe referenced by Total Protection UK (BACA Workwear & Safety Ltd t/a). The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server. Audio or video recording of courses is not permitted.

Our Client Testimonials...

Total Protection UK listened to our requirements and upon delivery, exceed expectations. Clancy Plant are a nationally recognised company who can only maintain its services at this level through a valued supply chain. Total Protection UK commit to excellence in customer service and we are proud to have them support us in our operations.

Fusion Manager

Clancy Plant

Installation went well – two good technicians and representatives of your company in Scott & Logan – neat, tidy and thorough, please pass on our thanks.

John Bentley

Broadland Wineries

We have just concluded the last of two confined space entry courses with you and I would share that all delegates have been extremely positive around not just the quality of the training, but the facilities as a whole. I shall be booking additional courses.

Biogen

I have dealt with several companies over the years with regards to the maintenance of our

safety kit, but the level of service and quality from the engineers at Total is exemplary.