Trekkie Service

As we all know, Starfleet isn’t just about exploration, but it’s about establishing new trades as well as creating new alliances. Of course, it also doubles as a military establishment. As such, officers in Starfleet hold rank. Ensigns, Lieutenants, Captains all make up the various levels in Starfleet. Of course, most of us don’t hold any sort of military rank in real life. Nope, that’s one of the things we only hold in our game – or if you work for Netflix.

Well, all right, maybe you don’t really gain rank and a new title when you work for Netflix, but that doesn’t mean you can’t have a little fun. Of course, it’s even more fun when it’s Star Trek, right? That’s what Michael, a representative of Netflix, and Norm, a customer with a problem, thought when Norm initiated contact with customer service via online chat.

Norm had been watching Parks and Rec when his Netflix service suddenly went haywire and began to repeat the same three seconds over and over and over again, a situation reminiscent of “Groundhog Day”. Of course, Norm isn’t going to stand by and just watch the same clip multiple times for the rest of his life. Norm contact Netflix and Mike answered his cry for help with “Captain Mike of the good ship Netflix”. Norm, who must be a Trek fan himself, jumped in with both feet. Save for two lines in the very beginning, neither broke character as they worked together to solve the problem.