Thank you for your question, my name is ***** ***** I look forward to assisting you.Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.This is usually an issue with the Firmware, so I would first like you to do this please.Remove the charger from the Kindle and hold the power button to off for 35 seconds.Release, then connect the charger and turn on the Kindle and tell me if you then see the books in the cloud on the Kindle.Let me know the results pleaseThank you

Thanks,The common cause for this is that it is not connected to your wifi network.To make it easy to follow, click on my link below and follow the instructions please to make sure it is connected to your wifiClick me to viewOnce it is connected, it should then get the books.Let me know the results please

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