I am so sorry for Maria's loss. Unfortunately, this is typical of a Banfield clinic. This has been happening across the nation, Banfield has been suspect of medical negligence, animal cruelty for past few years, in need of investigation by ASPCA, AVMA, HSUS. You should contact all these agencies and also send petitions to PETSMART, INC. who often are associated with Banfield. From a medical and investigative standpoint, Banfield should be shut down, in my opinion.