Book Payless car hires in Minneapolis

Reviews for Payless in Minneapolis

All reviews100%

7.5/10 Good

Based on 360 reviews

Cleanliness

7.2

Comfort

7.3

Pickup/dropoff

6.2

Value for money

7.3

Recent reviews

Most recent

10.0 Excellent

Intermediate

11 Dec 2017

Fast and Friendly Service

Pros: Pick up was speedy and drop off was even faster. No wait time with shuttles to and from the airport. Staff was friendly and cost was affordable. I would absolutely rent with Payless again when traveling.

8.0 Excellent

Compact

7 Dec 2017

Pros: Price was good and even tho off airport was easy to return

Cons: No negative it was what we expected

6.8 Good

Full-size

1 Dec 2017

Pros: All of the employees were very friendly and the car was comfortable.

Cons: It was very dirty on the outside. I couldn't even really check for dents/scratches because there was too much dust/dirt.

6.0 Good

Full-size

30 Nov 2017

Good enough

Pros: Car was clean and handled great.

Cons: Hassle associated with not having a credit card d.

5.2 OK

Intermediate

15 Nov 2017

Know your flight times first

Pros: Shuttle service on arrival at the airport was not difficult.

Cons: I turned in my car after one day due to change in flight plans; however it did not change the price of my three day rental. Also the shuttle service and office was supposed to open at 4am but the office was not open. I was stranded in the rain in the dark in a deserted off site rental site. Had to call a Lyft to get to the airport.

2.0 Mediocre

Intermediate

14 Nov 2017

Pros: I waited in 27 degree weather for 50 minutes for pick up outside in MN car was dirty and icy, couldn't see all the dents and scratches to record for damages prior to signing accurately. Fuel was not filed, left to sit in the open in 40 degree weather foe pick the pick up on the return.
No manager on premises to handle problems

Cons: nothing

10.0 Excellent

Economy

14 Nov 2017

Very convenient

Pros: Getting back and forth to Payless on their shuttle was quite fast, and their system both at the beginning and the end was quick and smooth.

6.8 Good

Intermediate

13 Nov 2017

Cons: Desk clerk forgot to send shuttle when requested.
Waited in freezing weather for this.
Had to call a second time for shuttle.
More info regarding off site rental. A desk in terminal with a phone does not cut it.

10.0 Excellent

Economy

13 Nov 2017

November trip to Minneapolis area

Pros: Service was great. Pricing was fantastic. No problems with check-in or return. We were picked up and returned to at the airport terminal 2 and shuttled off-site to their location 5 minutes away.

Cons: I have nothing!

2.0 Mediocre

Intermediate

13 Nov 2017

Never responded

Pros: There was nothing to like about this place except the proposed price.

Cons: Arrived at the counter at 5:50 AM & the note next to the phone said to pick up the phone & press the button to call for a shuttle for transport to the rental agency lot. No answer, no voicemail. Google said not open til 6am so continued to try until 6:15. Gave up at that point & rented with another company which by that time of course was double the cost.

Pros: They were out of FS cars, so we were upgraded to a Nissan Murano. I loved this car!

Cons: The pickup involved a couple long walks, then a tram ride, then a shuttle.

7.2 Good

Compact

6 Nov 2017

Overall good!

Pros: Good value

Cons: Great value but had to wait 45 minutes for shuttle

6.8 Good

Intermediate

1 Nov 2017

review

Pros: A good car was provided

Cons: Slow at pickup and very long wait for a shuttle to the airport

10.0 Excellent

Economy

29 Oct 2017

Good experience and value

Pros: My car was $65 less for the same period and same car from another car rental agency. Easier to drive to their off-site pickup lot in Minneapolis, much less busy than the main terminal. Shuttle was timely and driver friendly.

6.0 Good

Economy

24 Oct 2017

Pros: Pleasant counter staff. Very good location. Good hours and reasonable prices.

Cons: Vehicle was not as clean as it should have been - stained upholstery throughout which could have been cleaned up if they had taken the time to maintain the vehicle.
Persons in parking lot to receive vehicles that were being returned after rental were not welcoming or clear in their directions re: where to park the car, etc... They were quite rude.

6.0 Good

Intermediate

22 Oct 2017

Inflexible

Cons: We wanted to move pick-up and return time back by one hour due to construction on road on our return trip. Told cost would be $76.00. This seems excessive. Not happy, had to leave event early to make it back on time.

2.0 Mediocre

Compact

22 Oct 2017

No one at the desk, no one answered the phone.

Pros: I tried to pick up the car I had reserved but no oje was at the desk. There was a phone and a sign saying pick up for service, after 5 minutes of listening to it ring I went to another company who honored Payless' quoted price.

Cons: Lack of service.

9.6 Excellent

Economy

20 Oct 2017

Wrong fricking address from www.carrentals.com

Cons: The Payless location address provided in the confirmation email from www.carrentals.com was wrong. Since I had been dropped off by the bus and already had walked a half a mile, according to google maps, would have had an additional 90 minute walk to the correct location. I’m a fan of long walks, but not when I’m on a time frame that doesn’t work well with the unintended adventure.

8.0 Excellent

Economy

19 Oct 2017

Pros: Friendliness of people

Cons: Off airport location

2.8 Mediocre

Intermediate

17 Oct 2017

Worst rental experience I've ever had

Cons: Shuttle pick up took a half hour, reception was rude, the car had significant cosmetic damage on the front bumper which I had to go back in to note, the car had nearly 40,000 miles, seats had stains, and smelt like it was previously owned by a smoker, and upon drop I had to get a manager because the lot attendant had "no record" of the damage I noted at pick-up and was going to charge me. Terrible experience, will never rent from Payless again.

10.0 Excellent

Economy

13 Oct 2017

Pros: Check out was very fast and efficient. Van was ready when I arrived and the driver was a very friendly. Thanks

9.6 Excellent

Economy

7 Oct 2017

MSP Off-Site Pickup

Pros: Cheap, super friendly staff, provides you with a slip to review the car for damages prior to driving it off the lot

Cons: It is not located in the MSP airport terminal and was only accessible via shuttle to the pickup/dropoff location. The shuttle was easy, but it just adds time for those who are in a hurry, especially when you are dropping off.

10.0 Excellent

Economy

4 Oct 2017

Great value

Pros: Low price when you plan ahead. But I had no tolls on the roads I travelled. I have used the Payless in Minnesota a handfull of times. Most staff are courteous and nice. A few seem to move a little slow, but never made me late. I never know whether to tip the shuttle driver or not. One driver refused tips. But my last driver had dollar bills near her seat so I tipped her a dollar and she was very gracious. Their cars are offsite, hence the shuttle and that is probably why their prices can be very low.

Cons: All went well. I waited a little longer for return shuttle to the airport because the shuttle there was "full". I may have been able to ask politely to go with them because there was a free seat or two, but I waited it out. Even though I wasn't at the airport 1.5 hours early as was my plan, everything went fine anyway. The airport wasn't congested when I got there.

8.8 Excellent

Economy

30 Sep 2017

Great value, hard to find the rental desk

Pros: The car was clean, the price was perfect, and everyone I interacted with was nice.

Cons: It was too hard to find the rental desk at the airport. It took me an hour to find it. There needs to be better signage.

2.4 Mediocre

Economy

25 Sep 2017

Not worth the trouble

Pros: The car was not comfortable; we had to wait in line for quite a while in an unairconditioned building; we had to take a shuttle too and from the airport; and they were virtually impossible to find. MANY hidden fees which triples the amount we were supposed to pay.

2.0 Mediocre

Economy

25 Sep 2017

Absolutely Terrible

Pros: Nothing to like about what happened.

Cons: I got to the airport and nobody was at the counter. They had a phone which they suggested I use. I did, and they said a bus would come in 15 minutes. 30 minutes later, there was no bus and I had no way to get a rental car from them. I walked over to enterprise and had a rental car in 10 minutes.

2.0 Mediocre

Standard

24 Sep 2017

Worst company ever!

Cons: Left my family - baby and nursing mother - stranded waiting for a shuttle with no communication whatsoever.

4.8 OK

Intermediate

20 Sep 2017

Pros: A decent car at a good price.

Cons: First car was really dirty. Second car was not super clean, but ok. Shuttle from airport to car rental took a long time to show up.

8.0 Excellent

Full-size

18 Sep 2017

Pros: Great car - clean, worked, full tank

Cons: Very long pickup - Payless is understaffed.

4.4 OK

Intermediate

17 Sep 2017

Pros: Price

Cons: Car had rent receipt from previous renter, no floor mats, airport shuttle took >20min to arrive. Was not clear at time of rental that agency was off site

6.8 Good

Compact

12 Sep 2017

Cheap and get what you pay for

Pros: No hidden charges
Quick to pickup and drop off
Economy car got great gas mileage

Cons: Car was dirty in and out including trash from previous customer

6.4 Good

Economy

11 Sep 2017

Cons: Their shuttle was small and only had one running so we had to wait about 40 min total while the one driver came back to get us.

10.0 Excellent

SUV

11 Sep 2017

Pros: Ease of pickup

Cons: Slow transport from airport

2.0 Mediocre

Compact

9 Sep 2017

Terrible

Pros: Nothing

Cons: Arrived around 11:30 pm to the airport. My flight was delayed one hour. I had given Payless my flight information. When I got to the desk, no one was there but there was a phone that said please pick ups for service. So I pick up the phone and it starts ringing and then no one picked up. I stood there for 5 minutes waiting. I then called the Payless customer service number on the reservation. Again, no one picked up. I ended up having to cancel my reservation because I couldn't get a hold of anyone to get my car rental after trying for about 15 minutes. I'm lucky the other car rental places were open otherwise I would have had no car.

8.0 Excellent

Economy

7 Sep 2017

Good overall.

Pros: People were great! However add states in terminal! It is not. 7 minute shuttle ride. Short but it'd be nice to know.

Cons: Signage to the kiosk was TERRIBLE!

6.0 Good

Economy

7 Sep 2017

Pros: Price was cheap

Cons: Car was dirty

6.8 Good

Intermediate

6 Sep 2017

Pros: Nice car.

Cons: The location/shuttle info could have been more clear. Long wait for the shuttle, when I could have just come directly to the lot.

6.0 Good

Intermediate

5 Sep 2017

Pros: Staff were friendly.

Cons: Car was listed and marked as smoke free, but definitely reeked of cigarette smoke. Also, hard to find the rental store, pretty far off airport in Minneapolis, no signs to show way, would not come up on my GPS. Long wait, no real effort to speed up process.

3.2 Mediocre

Standard

5 Sep 2017

Disgusting car

Cons: The car had snot smeared on the door, shift knob, stereo and steerin wheel. Disgusting. Car returnwas very disorganized. I will never use Payless again.

8.4 Excellent

Economy

5 Sep 2017

Pros: the cost was amazing
The car was nice
Everything about the shuttle driver was super. Very helpful with where to put gas in, etc. and the road to take to return the car.
The fellow who checked my car in was super nice.

Cons: Having to take a shuttle away from the airport.
You do not have enough signs in the airport... You need more signage for your company....
The shuttle took 10 minutes to get to me when I arrived.
Your front desk staff was upset by how many rentals they had to process in the day and that they didn't get lunch etc. Not professional.

2.0 Mediocre

SUV

5 Sep 2017

I'll pay the extra 5 dollars a day to go with a different company

Pros: Cheap

Cons: The lot it off site from the airport. You have to take a shuttle to get there. When I arrived there were several service members that didn't seem to know what was going on. The systems were down and they handed us paper to write down all of our information. When I recieved my car it was dirty on the inside. Just not the best experience.

8.0 Excellent

Intermediate

5 Sep 2017

First rental with Payless

Pros: Found the rental desk at MSP was just a phone to call for a shuttle pick-up. Only waited a few minutes since one was already on the way and it's a short drive to the lot. Upon return there was a shuttle in the lot so again it was only a short wait until we were on our way to the terminal.

Cons: I was told they were out of small cars when I arrived (reserved an Intermediate). I was offered a free upgrade to a Subaru Outback or I could get an economy. I didn't really want either but ended up taking the upgrade because I didn't want to pay the same for a worse car.

8.4 Excellent

Standard

31 Aug 2017

Pros: The car was nice staff was more polite then the last time when I rented there

Cons: The car wasn't cleaned completely there was left items from previous renter

8.4 Excellent

Full-size

29 Aug 2017

Cons: When I went to pick up the car they claimed that I had another car out already with Budget. This took 20 minutes to clear up because the desk staff was not trained on how to deal with this error.

5.2 OK

SUV

28 Aug 2017

Pros: Car was nice and the time to get the rental was fairly quick. Exchange to the second vehicle after issues with the first vehicle was also quick and painless.

Cons: First car was filthy. Smelled, and had an uncleaned exploded soda or something all over the front interior. Second car was clean interior, filthy exterior.

10.0 Excellent

Intermediate

20 Aug 2017

Great staff

Pros: Car was good but had a slow leak on front driver side tire, came back in and they gave me a new car as well as upgraded me

Cons: All great, no complaints!!

5.2 OK

Intermediate

16 Aug 2017

Pros: Nice staff , especially the van drivers

Cons: Var had many dings and scratches , i noted them all on the form and got agent to sign

5.2 OK

Economy

5 Aug 2017

Wouldn't Recommend.

Pros: Took forever for the Payless shuttle to pick us up from terminal and take us to the off airport site Payless Rental Agency. The car wasn't very clean. Had dog or cat hair on the seats. The price savings renting with Payless wasn't large enough to justify using this company.

2.0 Mediocre

Economy

30 Jul 2017

Horrid

Pros: Will never use again. Hidden charges, dirty car, and unhelpful staff.

Cons: Customer service was poor as was everything else.

7.6 Good

Economy

30 Jul 2017

Pros: It was my first time renting a car all on my own. I found it to be very quick, simple and no hassle. Service was friendly and relaxed.

Cons: The shuttle from the airport to the lot was a bit of a long wait...So good thing we were not in any hurry. Just to put in perspective we did see 3 sixt rental shuttles loop around in the time it took for a payless to arrive.

10.0 Excellent

Compact

23 Jul 2017

Pros: From check-in to check-out it was all done so quickly and without problems.

Cons: The drop-off process was a little unclear.

8.0 Excellent

Compact

23 Jul 2017

At an odd location

Cons: NOTE: this facility is OFF the airport, and you need to catch a Payless shuttle to get to their desk so as to get your car. This was not explained anywhere in the rental procedure.
The Payless signs were awkward and difficult to follow to find the place for the first time. I understand that Payless can't do much about the way the airport tries to point you to their desk (they are one of two companies that are not at the counter with all of the other rental cars), but when I got to the desk, it was (1) completely unstaffed and (2) had no sign about what to do next. (3) After several minutes of looking for staff, I finally picked up a phone that was on their counter (why would someone normally feel allowed to do that? At least include a sign that people should use the phone) and was told to go stand outside by sign 2. (Again, this could have been a large sign that was at the desk so I didn't spend time looking for staff). Also, sign 2 was not the correct sign to catch the payless shuttle, it was sign 5. Sigh.

5.2 OK

SUV

17 Jul 2017

Hard to find

Cons: Hard to find the rental desk in the airport.
Almost impossible to find
No one at the desk, just a phone that sent us outside to wait for 3 vans to take us 15 minutes outside the airport
CPU broke down had to write contract by hand...

10.0 Excellent

Full-size

10 Jul 2017

Pros: They picked me up quickly were easy to work with and provided a great car.

Cons: no dislikes

2.0 Mediocre

Full-size

9 Jul 2017

No one at counter

Cons: I was able to rent a car from Payless through this site with a pick up time after there hours of operation. At no point did it say they closed at 11pm. I had to call my sister to pick up my wife, 2 kids under 2 years old and I at 12:30am. When I called Payless in the morning the manager on duty was very rude and never offered any help. I will never rent from them again.

8.0 Excellent

Intermediate

9 Jul 2017

Cons: I returned my car a day early but did not get a refund what's up with that??

6.8 Good

Compact

8 Jul 2017

Pros: The car was clean. The drivers were very nice.

Cons: We had reserved an economy car but none were left. We were forced to pay more for a midsize do car which we didn't need.
Location was out of the way.

2.0 Mediocre

Intermediate

7 Jul 2017

Threatened by Profane Employees and Refused Ride to Terminal

Pros: Making it off property without being assaulted

Cons: Disorganized environment, arrived to find no one around, shuttle driver obviously already upset that there was no one to direct us on where to park the car--- employee named Kanesha threatened to 'kick your A**, M****F****" after my husband tossed his keys to her. Shuttle driver then screamed at my husband to 'grow up' and kicked us off the shuttle, while "Kanesha" screamed 'get yo S*** and get off the M****F**** shuttle you ain't goin' to the airport with us". She then called the police who did not come, and we paid $15 to take a taxi. Horrible and scary experience, AVOID AT ALL COSTS.

2.0 Mediocre

SUV

6 Jul 2017

Pros: Not much.

Cons: The front desk clerk was extremely rude and not helpful. The car was dirty and smelt. The exterior of the car had bugs splatter all over and had clearly not been washed. I rent a car twice a month for travel and booked this due to last minute personal
Travel and will never use again.

8.0 Excellent

Compact

3 Jul 2017

Cons: The construction made return difficult. There were no signs and the gps didn't know how to direct me. The driver did give us oral instructions, which were very helpful.

8.0 Excellent

Intermediate

23 Jun 2017

Low rate- off sit pickup sluggish

Pros: Loved the low rate and my car was fine!

Cons: Picked up at MSP Minneapolis airport. Walked to the counter and found a note taped to a phone to call a driver to pick me up. Pick up area was not marked well and confusing and myself along with two other people waiting felt it took way too long to be picked up and then take him to that cars! Once at the counter all went smoothly but if you're in any kind of a hurry this added well over an hour to my day.

7.6 Good

Standard

19 Jun 2017

Good Value for the Price

Pros: No issue getting a larger vehicle when I asked bc i had already paid for a larger ride.
Shuttle to and from MSP was quick and convenient.

Cons: Car was a little dirty and smelled of smoke even though it was a non smoking vehicle.

8.4 Excellent

Standard

13 Jun 2017

Value

Pros: I was very happy with my experience renting from Payless. Checking in and out were fast and efficient. The car was fairly clean and had a full gas tank.

5.6 OK

Standard

12 Jun 2017

Ok for the price

Pros: Good rates and variety of cars available

Cons: Not located at airport, have to call upon arrival and they pick you up. No details provided for car return and there was not a staff member in the drop off lot to direct you. I only was able to figure out I needed to go inside to turn in my keys because someone else was dropping off at the same time. When I got inside no one greeted me, four people were behind the desk and only one person was being helped. I stood there 3-5 minutes before being helped. While I was being helped a line was accumulating and a staff member was just standing in the corner on his phone and another was behind the desk apparently not doing anything. We waited well over the predicted 7 minutes for the shuttle back to the airport; they did not have enough shuttles running.

2.0 Mediocre

Compact

11 Jun 2017

Pros: Car was as expected. No unexpected costs. Car return was easy.

Cons: Waited an hour for shuttle from MSP to rental location. Called multiple times to confirm shuttle was on its way. Other guests waited over an hour. I would recommend an onsite rental car company, Payless seemed painfully understaffed.

3.6 Mediocre

Standard

11 Jun 2017

Nope, no thank you.

Pros: The shuttle to and from the airport was the only highlight of this whole experience.

Cons: The hour long wait in line for the car. I understand being friendly and making conversation...however when you have a line of 10 ppl and there are only 2 people working that's not an effective business model. Even when I returned my car, the guy barely acknowledged me and fat fingered my mileage so I had to go back inside to get me receipt because it showed excess mileage. He didn't tell me that's what he did, just told me I need to go inside. I will actively avoid renting here ever again. Even if it is the cheapest.

4.0 OK

Full-size

8 Jun 2017

Over an hour to be picked up from the airport

Cons: Over an hour for pick up Over an hour to be picked up from the airpor When they did pick many customers that were awaiting filled the van which made for a long wait at the rental counter once we got there with only one person working

10.0 Excellent

Intermediate

5 Jun 2017

Nice, professional, experienced

Pros: My rental was a VW Passat R Line. The car was immediately ready for me with a full tank of gas and a clean interior and exterior. The counter-staff, shuttle driver, and return staff were friendly, professional, and quick.

4.0 OK

Economy

5 Jun 2017

Will not rent here again

Cons: I had to prepay for gas and they put a $200 hold on my card. I returned the car full with gas to avoid having to pay the high cost and they still charged me for gas.

2.0 Mediocre

Standard

4 Jun 2017

Beat up car

Pros: Cheap price.

Cons: Car was scratched and dented. Tire was low and needed air. Found out the tire had a slow leak and turned in the car after only a few hours.

2.0 Mediocre

Full-size

4 Jun 2017

Payless sucks

Pros: Could not get a car because you can only rent with a CC if you have a Mn DL. Web site will allow you to book and give confirmation. Then when you get to the counter you get turned away very rudely after standing in line for over 20 minutes.

Cons: Fix your Website, should say what is expected right up front.

7.2 Good

Full-size

1 Jun 2017

Pros: Friendly people

Cons: Car was not clean

7.2 Good

Standard

30 May 2017

Pros: The pickup and drop off was ok as expected. Everything went well

Cons: I rented a car seat for the duration of the car rental and was surprised to get charged 38% TAX for the car seat upon return. I'll say it again 38% TAX!!! That is completely taking advantage of the situation. Never again renting from Payless. Not because it was expensive but because they took advantage.

6.8 Good

Economy

30 May 2017

Service ok, but know that it is off site and shuttle could take 30 min

Pros: Car as brand new and 1700 miles. Clean and filled up. Ready for action

Cons: The shuttle is a 30 minute wait. We ended up taking a Lyft to get there sooner. We were there and gone and heard the people on the radio asking where the shuttle driver was.

10.0 Excellent

Compact

27 May 2017

Exactly what we expected

Pros: The price was fair; the pick up took a little bit due to it being an offsite carrier.

7.6 Good

Compact

22 May 2017

Pros: Good car for the value
Extremely good service when we returned our car. Very quick service. Rapid service from Payless lot back to the airport
Employees very friendly and helpful... We really appreciated it when they phone us quickly after we picked up our car to tell us that we had inadvertently left some of our luggage back at Payless. They immediately secured it and had it ready for us when we returned to get it.

Cons: Direction signs to Payless at the MSP airport were very confusing
Line to pick up cars were very long - about twenty people. Insufficient number of employees to help customers get their cars. This led to an extremely long wait - about half an hour

6.4 Good

Intermediate

22 May 2017

Pros: Good value

Cons: Took 30 minutes for the shuttle to pick us up. Car was not 100% full of gas. Was not the car I choose on-line.

9.6 Excellent

Intermediate

21 May 2017

Trip to Minneapolis

Pros: Staff members were very helpful and efficient. They definitely value their time and their customers' time. I was in and out of there in no time.

Cons: The inside of the car could've been a little cleaner but I'm more particular about cleanliness than most people.

9.2 Excellent

Economy

17 May 2017

Charged more after flight delayed

Cons: My original flight was cancelled and I ended up getting another flight that got me in to pick up my car almost 24 hours later than originally planned. Even though I had the car almost a day less, I was charged $20 + more for the car rental. This just doesn't sit well with me since first of all it wasn't my fault that my flight was cancelled. Second, having the car for a shorter period of time should not have cost me more, but less I would think. I even called Payless Car Rental as soon as I knew my flight had been cancelled and rescheduled, but I was told no accommodations would be made.

2.0 Mediocre

Intermediate

17 May 2017

Cons: The shuttle never came to pick me up from the airport. I waited over 30 minutes and took another shuttle to another car rental agency. What a mess.

5.6 OK

Standard

1 May 2017

Will not rent from Payless again!!

Pros: The cost of the car was about the only positive thing regarding this rental.

Cons: I flew a redeye flight into Minneapolis and arrived shortly before 6am. I had made my Payless reservation well over a month in advance, and called the day before to confirm and find out how the process worked at the airport. Everything seemed fine. I continued to try to call the offisite location from both the phone at the airport for Payless, as well as my cell phone, from 6:05am until 6:55am when they finally answered and sent the shuttle. When I questioned Tanisha at the desk regarding them suppose to be open at 6am, her response was, "I've been too busy to answer the phone and I don't have to rent to you." This delay caused me to miss a very important meeting.
Aside from this, the offsite location is very dirty. The carpets, restrooms, and everything else are close to being disgustingly dirty.
I will not rent from Payless again and have been letting friends and family know about how horrible this rental experience this was.

8.0 Excellent

Compact

30 Apr 2017

Cons: Had to wait longer than expected for shuttle to airport

5.2 OK

Full-size

28 Apr 2017

The off site was a hassle.

Pros: The bus driver was funny.

Cons: The wait. The spilled coffee stain across the door.

7.6 Good

Economy

27 Apr 2017

Pros: shuttle back to the airport after dropping off car was quick & the driver was courteous & helpful

Cons: office couldn't get my paperwork to me quickly & I was the only one there so I said to email me but still have not received the charges. They gave me what they called a rough copy which I am certain contained the same info though. The car base rate was $10 higher each day than expected & I did not upgrade. The car made a loud whistling noise in the wind! I have no idea where that was coming from! Otherwise the car was clean inside & out.

3.2 Mediocre

Compact

26 Apr 2017

Cons: On arrival to the Airport there are no signs for directions to the payless counter. On my arrival to the of airport location the clerk stated that I am on a no rent list from avis and budget car rental.
I call the avis and budget they both stated that I am no on a no rent list. that it could be that company that does not want to rent you a vehicle but they can rent me a vehicle.

8.0 Excellent

Compact

25 Apr 2017

Cons: Payless's 'Return Location' address shows on the contract as '7542 Longfellow Avenue South, Minneapolis, MN, 55450'. This leads one to return the car to airport garage, although pickup/dropoff is currently off site, not at airport. I took car to the return location address and was told I needed to bring it to the off-site location. There is no address shown on contract for the off-site location. Because of this, I almost missed my flight.

8.4 Excellent

Full-size

24 Apr 2017

Everyone should examine receipt

Pros: The car I rented first had either a rough tire or an emerging wheel bearing problem. I could hear a repetitive noise and vibration.
I took it back after a few miles and was given a different car. That change was completed quickly--and pleasantly. The second car seemed in good shape and it drove quite well.

Cons: On my return, I dropped my car off and was given a receipt in the drop-off area. I asked, "do I need to check at the counter inside?" I was told "no" by the guy who checked me in.
However, I did examine the receipt. Therefore, I went inside to point out I was charged c. $30 for fuel even though I brought the car back with a fully topped-off fuel tank. That charge was corrected and I was on my way.
I wondered if this extra charge was an anomaly, or was it routinely put on the list of charges. I suspect it is routinely there and, therefore, if the renter doesn't check the receipt, the charge would remain there even if the renter filled the gas tank prior to returning the car. If that practice is routine and renters don't check their receipt, then the extra money paid to the rental agency is about the same as an extra day of car rent and income for the renter.
So, if this routine and not disclosed to the renter, one should be wary and wonder if this is the kind of company one should patronize.

2.0 Mediocre

Full-size

24 Apr 2017

Dont do it

Pros: I had a car reservation for 6 AM, and the office never opened at 6 AM. I waited for 25 minutes then canceled my order and went somewhere else. Don't do it!

Cons: Understaffed- employees were wearing many hats, working well together and efficiently, but obviously spread thin.

2.0 Mediocre

Economy

14 Apr 2017

Credit check

Pros: None of it

Cons: I wasn't told I needed a credit check. I talked to the costumer service before I left phx asking if I was ok to use my debit card they just said yes I asked if there was any stipulations to useing debit card they said no. I got to Minneapolis went to get my car for my grandfathers funeral in SD and they told me I didn't pass the credit check and I couldn't rent a car. I was stuck in Minneapolis with no ride to the funeral. I ended up going to advantage car rental and everything worked out. But it WAS VERY STRESSFUL! I understand the credit part but they should of told me that when I called and talked to the person before leaving phx! Horrible horrible experience!

4.0 OK

Standard

13 Apr 2017

Terrible service, long lines

Pros: Cars were good quality, no issues here.

Cons: Service was very poor, long lines always for picking up and dropping off. Shuttle service is late and very hurried and rushed. Stressed out. Even the shuttle drivers were speaking bad about this company. Would prefer to use a car rental company near the airport next time.

6.0 Good

Economy

10 Apr 2017

Cons: On p/u was hard pressure to upgrade.
The office wasn't very neat and the bathroom was filthy.

2.0 Mediocre

Standard

7 Apr 2017

False advertising/Horrible customer service!

Cons: Website listed Chrysler 200 as a midsize car and I booked it. When I went to pick up car, they said now the Chrysler 200 a full size car now and I couldn't have that vehicle anymore, unless I paid extra, even though it was in the parking lot. This was false advertising by Payless and horrible customer service to go along with it. Very disappointing!

9.2 Excellent

Economy

6 Apr 2017

good service and wrong car

Pros: Service, expendiency

Cons: I had reserved a sub-compact for best fuel efficiency but got an SUV. For the 1000 miles I had to drive it made a great difference in fuel expense

4.4 OK

Standard

6 Apr 2017

Too far away

Pros: Not with the other car rental desks and the wait for their own van was unexpected. This is not a good choice if you need fast in and out.

8.4 Excellent

Economy

5 Apr 2017

Surprise

Pros: My experience of this rental is great overall. The vehicle is different from what was listed on the reservation booklet/information sheet. However, I would consider it an upgrade from it, but with the price that was accepted with the offer.
The surprise was that we drove through Chicago to visit my relatives in MI and we had to pay toll fee all the way. When we came back at our first toll gate and gave the cashier $2.00 for a $1.50 fee. She gave me back my two dollars and said that "You have a rental car that has I Pass or Easy Pay, so you don't have to pay." That's certainly a great surprise which made our trip back a lot quicker and smoother.

7.6 Good

Economy

4 Apr 2017

Car Rental Review

Pros: I thought the price was really good. I got an economy car, so didn't expect anything fancy. The car was basic but clean and comfortable.
Shuttle to the rental place was easy.

Cons: It took too long to get the car. I stood in line for over 30 minutes to check the car out. It was too long ...

2.0 Mediocre

Standard

3 Apr 2017

worst vehicle rental business

Pros: They had my reservation and their version of a full size vehicle. shuttle drivers were great.

Cons: Reservation not as made, extra charge for fuel and had to have it removed when returning vehicle. Vehicle rental was full of dog fur, filthly, counter staff didn't care or my change vehicle even after informing my child is allegic to pet fur. I even found a slobber soaked dog tennis ball in the vehicle. No one cared. Returned the vehicle a day early because of my child being allergic to the pet hair. No refund or discounted price and still had to argue about the extra fuel charge being removed.