WEBSITE: http://www.centergistic.com/Centergistic Solutions is a software development company specializing in contact center software, financial services and web and mobile technologies.

We are a California corporation originally founded in 1972 as Account-A-Call Corporation.

In 1999 the company sold Account-A-Call and formed Centergistic Solutions to concentrate all its efforts and technology on serving the growing needs of the contact center industry. Today, we have offices in the U.S., Mexico and the United Kingdom.

Centergistic Solutions, Inc. provides Goal Achieving Metrics™ for today's dynamic contact center environment. The robust, patented software technology that delivers Goal Achieving Metrics, AgentView Enterprise®, has enabled it to transcend the contact center environment and provide performance metrics for virtually any business configuration. We believe that driving the right information, to the right person, at the right time and place will result in individuals taking the right actions to improve efficiency and effectiveness of everyone throughout the organization. Our flagship products, AgentView® Enterprise and AgentView® Enterprise Performance Management are award-winning integrated real time and historical analytics systems currently installed in over 3,000 contact centers worldwide.

The AgentView products are available in English, Spanish and Portuguese with provisions for additional translations as more international distribution is achieved. Our clients include:

·British Telecom

·NatWest Bank

·Cable & Wireless

·Barclays Bank

·ABN-AMRO Bank

·Esso/Imperial Oil

·American Express

·Citicorp

·Anheuser Busch

·MicroSoft

Our products are targeted at the growing number and increasing complexity of customer contact centers, addressing management's need to integrate performance data generated by operations, reporting and CRM (Customer Relationship Management) systems.Our software, using sophisticated algorithms, allows call/contact centers to improve performance and thereby customer satisfaction by providing the best possible service, while maintaining the most economical use of resources and overhead. The value behind what we term "The Centergistic Solution" is the real time availability of performance metrics derived by selecting sub-sets of data from critical sources throughout the contact center. These sub-sets are then combined to form a new superset of "smart" performance metrics. Alert thresholds and user-defined filters are applied to create a unique information set, profiled to each viewer. The resulting benefit of this information is faster and more accurate anticipation of clients' needs, more rapid response to service and/or revenue goals and across-the-board performance improvement through integrated real time and historical reports and analytics.

Our first goal is to make working with us easy. We are a small company and pride ourselves on being agile and responsive. That is one of the reasons that we serve many of the world's largest contact centers as well as small growing ones. Before you put your trust and revenue into Centergistic Solutions, we will make sure that you have an understanding of the philosophy, process and milestones behind each installation of AgentView.

With over 30 years of expertise in designing and delivering solutions Centergistic has pioneered some of the best practices in high-uptime software.