The short answer for this problem is ... either the USERNAME or the PASSWORD is entered correctly. It either can be incorrect entry with your fingers on the keyboard -or- we have seen web browser autofill functionality overwrite the previously keyed in characters immediately before pressing the LOGIN button.

It is OK to put too many spaces before or after either of these fields.

you can not have extra spaces between the first and last letter that is not originally in it

... nor can you use a character that is not part of the password

... nor can you have success if your password is entered in a different character-by-character sequence by which it was either entered or generated

The random order of password characters we generate will typically not be in a sequence that aligns with mind-muscle memory that is easily thought and repeated with the fingers. It might take a few times to get the key combination correct.

Another possibility is that some browsers will save a copy of passwords for different logins. We have seen times when the web browser password will autofill-in functionality will overwrite the finger entered password you put in place right before you click the LOGIN button. In that case, about the only thing you can do, is go into your web browser settings and delete that user login for our site, (maybe) exit the browser, to re-open it.

If you ever closed Google Chrome (not a Quit) you will see that Google Chrome keeps running in the background when you look at a task manager. To force it to re-load your environment, you need to force a quit (usually a Control Shift-Q). Then wait a couple minutes for it to fully close and then re-open it.

When you 'close' Chrome by clicking the X (to close window) box in the upper right corner (or the red dot on an iMac of some kind) it only hides the window of Google Chrome. Chrome keeps running.

The last reason you may not be able to login to your account, is the possibility that, if your previously successful e-payment to us is revoked and taken away from us without our consent or approval. we will turn the account off to prohibit access until the situation is corrected.

Sometimes e-payments do have different operational hiccups during the transaction. When that does, it is best to contact us so that we can care for the problem from our end.

We only want to earn what you pay. If you have been charged more than once on a single transaction, or any other kind of financial e-payment hiccup, we need to know about this in order to correct the situation properly.