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Special features

All inclusive

All-inclusive room rates at Krystal Grand Punta Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). Gratuities and taxesGratuities and taxes are included. Food and beverages

Buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (some restrictions)

Dining and beverage availability limited at one or more venues

Activities and facilities/equipmentLand activities

Fitness facilities

Not included

Motorized water sports

Scuba-diving certification

Scuba-diving excursions

Scuba-diving lessons

Snorkeling excursions

Snorkeling gear

Premium food items

Bottled wine

Bottled liquor

Airport transfers

Childcare

Laundry/dry cleaning services

Spa/beauty facilities and services

Activities and services offered by independent operators

Offsite tours

Dining

The Grill - Overlooking the ocean and pool, this restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Getting around

Recent reviews

Good 7.8From 1,384 reviews

Krystal Grand Punta Cancun, Cancun

Very Good8.0

Good, but service issues

Physical facility was nice with no issues. Check-in was a bit lengthy. Told needed to make reservations in advance for the different dining facilities on campus, but was often told they were "sold-out". So, we just showed up and got right in. Basically, almost every time the restaurant was at best half full! Great way to chase money away from your property. Made zero sense why they would claim things were sold out. Also, didn't keep track of discounts promised, so had to go thru a lengthy process to have them honored at check-out.

Feb 24, 2018Verified Hotels.com guest review

Timothy, us4 night trip

Krystal Grand Punta Cancun, Cancun

Exceptional10.0

Really nice place!

Biggest disappointment was having to complain before getting the ocean view room upgrade we had specifically paid for. I would have expected an ocean view room given to us instead of a building view,upon checking in. We had paid for ocean view.

Feb 3, 2018Verified Hotels.com guest review

A Traveler, us2 night trip

Krystal Grand Punta Cancun, Cancun

Very Good8.0

Perfect beachfront resort

I booked an Altitude room with all-inclusive option. Great panoramic views from the 3rd floor. Upgrade to ocean view was definitely worth it! Room was spacious and clean. Bed was comfortable. Housekeeping staff was quick and responsive. Property is modern, hip and well maintained.
Check-in and check-out process were a little bit slow, but no big deal for us.
Hotel is right on the beach and is very close to the downtown area where restaurants and clubs are. It was a little bit noisy at night, with the nearby clubs playing loud music pretty much all night long.
Good service and good food, with lots of options. But please note that this resort has all-inclusive and non-all-inclusive guests (different color bracelets) and every time we ordered food or even just a drink or bottled water we had to provide our room number, open a "tab" and sign for our order, which made the process a little bit slow and inconvenient. We also had to make sure to “close” the tab before leaving the area.
No live entertainment in the evening during the 4 days/nights that we were there, but overall we had a good stay.
I would recommend this hotel for its location, design and beach.

Jan 6, 2018Verified Hotels.com guest review

Lara, us1 night trip

Krystal Grand Punta Cancun, Cancun

Good6.0

Charged my card for the full amount even though I had already paid through hotels.com. Horrible beds and pillows, got the room right next to the elevator... not ideal for the price. On the upside, location is wonderful!