<p>The Complaint Resolution Program works with disputing parties to promote a mutually acceptable resolution. The impartial representative will examine issues and facts involved in the dispute and will assist in resolution. Representatives can propose terms to settle disputes but will not dictate settlement terms. If disputes cannot be resolved through mediation, the Program may refer the consumer to small claims court or other civil remedy, if appropriate.

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<p>The Complaint Resolution Program works with disputing parties to promote a mutually acceptable resolution. The impartial representative will examine issues and facts involved in the dispute and will assist in resolution. Representatives can propose terms to settle disputes but will not dictate settlement terms. If disputes cannot be resolved through mediation, the Program may refer the consumer to small claims court or other civil remedy, if appropriate.</p><br>

The Complaint Resolution Program works with disputing parties to promote a mutually acceptable resolution. The impartial representative will examine issues and facts involved in the dispute and will assist in resolution. Representatives can propose terms to settle disputes but will not dictate settlement terms. If disputes cannot be resolved through mediation, the Program may refer the consumer to small claims court or other civil remedy, if appropriate.