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Generali launches mental health navigator tool

Generali UK has launched mental health navigator service
to its group income protection (GIP) policy.

Available at no extra cost, the Best Doctors Mental
Health Navigator from Teladoc Health offers expert assessment and signposting
to services by mental health clinicians. This aims to reduce pressure on line
managers and mental health first aiders while improving outcomes for
individuals and businesses.

It also provides mental health condition and treatment
reviews for anyone who wants a better understanding of an existing
condition or prescribed programme.

The announcement follows roll-outs of the Best Doctors
Mental Health Navigator in Canada and Australia.

The service will be fully integrated
into Generali’s care pathways, which may be tailored to individual
employee requirements and include access to an employee assistance programme;
vocational rehabilitation; psychotherapy services; cancer recovery services;
chronic fatigue and pain specialists; physiotherapy; cognitive behavioural
therapy; specialist dietetics; absence and return to work case management; and
conflict resolution and mediation services.

Colin Hawes, head of claims at Generali Employee Benefits
UK, said businesses and employees are currently bombarded with a confusing
array of mental health support services, while pressure is increasingly being
placed on line managers and mental health first aiders to identify problems and
appropriately signpost to relevant and useful solutions.

“It’s an incredibly complex landscape. In order to know
where to turn, employees need to be first helped by mental health trained
clinicians to understand the problem,” he stated.

Dominic Howard, director of Teladoc Health
Europe, said the service can deliver employees the support they need on
their terms, filling a critical gap in access to mental healthcare services for
whatever issue they may be struggling with.