Author
Topic: Call Transfer Costing Issue (Read 3063 times)

I've been using CAM to log calls made through our Alcatel-Lucent PABX. All is fine but I have a major problem logging charged calls that are initially dialled by a user and transferred to another extension. See diagram below:

The total call log by the PSTN is 4mins15secs however, on the CAM it is listed as:user1: 30secs -- equivalent to one unit costuser2: 1:25 --- equivalent to 2 unit costuser3: 2:10 -- equivalent to 3 unit costTotal According to CAM -- 6 unit costTotal According to PSTN -- 5 unit cost