Frizzy is a characterful pull-along, wooden poodle dog, beautifully painted in bright colours. As the dog is pulled along, the tail will gently wobble on the end of a short spring. There is a length of ribbon so early walkers can pull the toy along behind them.

UK Postage and Packing Charges

We use Royal Mail 1st Class post and a courier service for larger orders.

We aim to despatch orders the following working day (Monday – Friday), subject to the item being in stock.

Orders over 2kg may be sent via an alternative method and may take 4 days to arrive. Therefore please allow up to 7 days for delivery.

For all orders up to £69

Standard Delivery

Cost

Next Working Day Delivery*

Cost

0-1Kg

£2.95

Up to 500g:

£7.95

1-2Kg

£3.95

500g - 750g:

£9.25

2+Kg

£4.95

750g - 1Kg:

£9.25

Recorded Delivery

£1 Extra

Recorded Delivery

N/A

FREE standard delivery for all UK orders over £69

An additional £1 per 250g will be charged above 1 Kg

1-2Kg Next Day is £12 and 2-10kg is £26.

Next Working day Delivery not available on orders above 10kg

Next Working day delivery only available on orders placed before 1pm

SATURDAY is NOT counted as a working day by Royal Mail

All of our postage is reviewed regularly and charged as close to the cost price of Royal Mail or the Courier as possible.

Special Delivery

If you require a SATURDAY delivery, please call our shops.

If you require an order to be delivered urgently or on a specific date, please indicate on the checkout page that you require the item urgently or on that specific date. Or telephone or email us with your details and we will do our best to meet your requirements.

Overseas Orders

We recommend you choose Recorded delivery for all international orders. This service is available for just £5.15 extra per order and will ensure that your goods arrive safely.

We have found over the years the safest way to send items overseas is to send 'Sign for'. This is slightly more expensive but certainly well worth the extra cost and peace of mind. If you are happy to accept any loss in the post then we are happy to post as standard mail, but we can not accept any responsibility for items that go missing in the post.

Some large overseas multiple orders may weigh more than 2kg. For these we need to send via a courier, so please contact us so we can get the best possible price.

Delivery (Europe, EU, Russia & Iceland)

For all orders

Standard Delivery

Cost

Standard Delivery

Cost

Up to 200g:

£4.50

500g-750g:

£8.00

200-300g:

£5.00

750g-2kg:

£10.75

300g-400g:

£6.75

400g-500g:

£6.50

Recorded delivery available for just:

£5.15 extra per order (Recommended)

For orders over 2kg - Please contact us for a delivery estimate

Estimated Delivery 3-4 Working days

Delivery (USA & Rest of World)

For all orders

Standard Delivery

Cost

Standard Delivery

Cost

Up to 200g:

£5.50

500g-750g:

£11.50

200-300g:

£6.25

750g-1kg:

£15.00

300g-400g:

£8.00

1kg-2kg:

£21.00

400g-500g:

£9.00

Recorded delivery available for just:

£5.15 extra per order (Recommended)

Zone 2 (Australia & New Zealand) Please add £0.50p per order to the above rates.

For orders over 2kg - Please contact us for a delivery estimate

Estimated Delivery 5-7 Working days

Large orders are welcome and and postage will be charged at cost price. Please contact us for a quote.

All taxes and duties incurred once the shipment has reached the destination country is the responsibility of the customer.

Returns & Refunds

Guarantee
If you are unsatisfied in any way at all, please return the unwanted item within 30 days of delivery date for a full refund or exchange. The item must be unused and retain its original labels & packaging.

Sale items are not returnable or refundable.

Delivery Time
Your order should arrive within 2-3 working days and you will receive and email to say it has been sent. Please notify us within 14 days if your order fails to arrive.

Returns & Exchanges
Please include a copy of the invoice and state the reason for returning the item and whether you would prefer an exchange or a refund. Items returned after 30 days will not be refunded except in exceptional circumstances.

The item must be returned in its original packaging and condition and be fit for re-sale. All postage costs are the responsibility of the customer. The Company reserves the right to charge a realistic fee for repackaging if the product is returned due to the Customer changing their mind. Return postage and packing cannot be refunded unless the item is faulty or an error has been made on our part.

Everything that we send out is checked prior to despatch. We recommend that on receipt you check the item before signing for them as once the goods are signed for we will not accept any claims for damages. If you sign for the goods as 'unchecked' we will not accept any claims for damages that are discovered at a later time. Our suggestion is that you check, then sign and if that means keeping the courier waiting don't feel bad as it's protecting you.

We must be notified of any damages or missing / faulty goods within 48 hours of delivery and we will need a full explanation and where appropriate, photographic evidence. We will either replace the damaged/faulty component or replace the item in its entirety at our discretion. If the customer decides to cancel the order then they will fall liable for the cost of the delivery to them and also for the return. We suggest you obtain proof of posting when returning an item to us and use a signed for method, as we cannot accept responsibility for items not received.

Goods ordered in error will need to be returned at the Customer's expense. We are continually updating and improving our products so there might be changes in the product received to the one shown in a listing. We accept no liability for such changes. If you require an exact dimension we advise you to contact us first as no liability will be accepted for any variances.

We recommend that you return items using Recorded Delivery with a proof of posting, as we cannot accept responsibility for items lost or damaged in transit. When returning items for exchange an additional postage charge will be required to resend the exchanged item.

Out of Stock Items
If your item is temporarily out of stock we will advise you by email and inform you when new stock arrives.