Manama – MENA Herald : Silah Gulf and Kleptika, both leading specialists in innovative and premium customer experience (CX) solutions, have joined forces to revolutionize CX in the Middle-East by delivering next generation Robotics and Process Automation solutions. As companies in the Middle East are experiencing mounting pressure to drive efficiencies in today’s highly competitive business climate, the design and management of both captive and outsourced operations, powered by RPA (Robotic Process Automation) and RDA (Robotic Desktop Automation), brings opportunities for companies to drive substantial process efficiency, reduce costs, increase flexibility and accuracy and ultimately enhance the customer experience. With a proven track record in various industries, such as banking, insurance, energy, retail, and telecommunications, the RPA and RDA suite provided by Silah and Kleptika enables businesses to execute critical operations more efficiently, more securely and with greater agility. Silah Gulf’s CEO, Ricardo Langwieder-Goerner added: “We are excited to launch innovative Robotics and Automation solutions together with Kleptika. With the Contextor Product line, we will revolutionize the way Businesses operate in the Business Process Management space in the region. Our Robotics and Process Automation suite will change the way Middle East businesses expedite core operational processes, ultimately improving their efficiency and their end user experience, while strengthening businesses’ bottom lines” “Our Contextor RPA and RDA solutions have a proven track record with blue-chip companies around the world. Our Unique Selling Proposition is their ability to adapt to any environment, without accessing applications via APIs, and to simply and quickly create 360 views of the customer, without impacting security and confidentiality,” stated Thierry Petrens, Founder of Kleptika. There is no question businesses growth and efficiency are restricted by traditional manual processes. They need to get the robot out of the human to drive operational benefit and compete and win in today’s dynamic business environment.”