The service department managers: Eddie and Rusty displayed great concern to my complaint and pursued necessary steps to reimburse my expenses for having the oil spillage cleaned.

Recommended

Original Review

12/11/2016
Category:
Service

Oil Change

I received a dirty oil change and I incurred an additional cost at a different Hyundai shop to have the issue resolved. I wasn't informed by Jim Burke's service department that this oil spillage had occured. I learned of it from the oil-smell permeating the inside of my car when driving.

thank you for taking time to respond to survey - sorry communication was not up to your or our expectations - we will work harder on that area.i am we got it cleared up and if i can assist you in any way please contact me.

John M., Service Director from Jim Burke Hyundai responded on 10/19/2016

We appreciate you for choosing Jim Burke for your automotive service. Our goal is to always provide 5-Star service. Thank you for talking with Eddie, working out the details of your recent visit and giving us reconsideration. We are at your assistance if you need us in the future.

John MorrisService Director

John M., Service Director from Jim Burke Hyundai responded on 10/19/2016

John M., Service Director from Jim Burke Hyundai responded on 10/17/2016

Thank you for choosing Jim Burke for your automotive service. I understand Eddie has talked with you and explained we only want to present those services which are beneficial to your vehicle and we always leave the decision to the customer. Thank you in advance for your reconsideration on scoring our services.

John Cruse went out of his way to fix my 2015 Sonata and make me a loyal and satisfied customer of Jim Burke Hyundai. I would highly recommend John and his team to take care of your vehicle.

Recommended

Original Review

10/11/2016
Category:
Service

2015 Hyundai Sonata service

I took my car to Jim Burke Hyundai to fix an open recall issue and to address a hissing noise my car makes when accelerating. Dropping the car off was very efficient and the shuttle service could not have been better. I was called about 2 later to let me know the hissing noise under the hood was a loose air filter cap that had fallen next to the battery and was making the hissing noise due to the wind under the hood as I accelerate. As soon as I merged on to the interstate the hissing noise was still there. Very disappointed that is was not fixed and now I have to take time off from work again and take my car somewhere else to correct the problem.

John M., Service Director from Jim Burke Hyundai responded on 10/14/2016

It is always our intent to give 5-Star customer service. We regret we failed to do so in this case. I understand John has contacted you and is attempting to correct your issue. I hope you will reconsider your rating once it is.

I felt that it took too long for them to diagnose the problem with my car.

John M., Service Director from Jim Burke Hyundai responded on 10/07/2016

Our goal is to always provide 5-Star service to all our customers. There are times when diagnostics take longer than others. In this case, it was an electrical issue, which can be even more difficult. We received the vehicle near 3pm on Thursday, so, based on our workload, we were not able to address the concern until after the weekend. We completed repairs the same day. Hopefully, this explains the time your vehicle was in our service department and will result in reconsideration of the score we received.

John M., Service Director from Jim Burke Hyundai responded on 09/28/2016

I understand Eddie explained one of your tires was bad and needed replacing. Balancing would have been money spent with no improvement in the ride of the vehicle. Eddie suggested a tire, but you informed him you would buy a tire elsewhere. He was only attempting to give you the best advice possible for your automotive service dollars.

The service rep was rude and acted like I was bothering him when I asked questions about services the tech claimed I needed to have preformed. This treatment has occurred on my last four visits.This location is much more expensive than other Hyundai dealerships that I've had my vehicle serviced at. I will not be returning to this location again. The rep also insists that you give them all 10s on the review. Absolutely not happening if they don't deserve it.

John M., Service Director from Jim Burke Hyundai responded on 08/08/2016

We regret your service experience was not satisfactory. We offer services which enhance the performance and life of a customer's vehicle. Our job is to inform the customer and allow the customer to make a decision based on the information provided. Our customers have a choice and we honor their choices. We continuously shop our maintenance services and feel they are competitive with other Hyundai dealerships. In addition, we offer free oil and filter changes to our customers who perform all their maintenance with us, and we did so during this visit. It is never our desire to lose a customer and hope you will reconsider.

I have used Jim Burke's service department for many years and have always been satisfied with their service. They know me and my needs and do not try to pressure me into work on my vehicle I really don't need as I've seen in other places. They are efficient, friendly and work very timely. I always recommend this business to friends and will be using them for years to come.

John M., Service Director from Jim Burke Hyundai responded on 08/04/2016

Thank you so very much for the kind words and great rating. We want to be more than just a repair facility. We like to be thought of as a dealer who gives good recommendations to our guests and provides the automotive services needed to enhance the ownership experience. We appreciate you giving us that opportunity & look forward to doing so as needed.

Between the service advisor and the cashier, I wish could return the service and get my money back.

John M., Service Director from Jim Burke Hyundai responded on 08/03/2016

After researching your comments regarding your recent service visit, our conclusion is your comments are baseless and unjustified. Your vehicle had an engine installed at another dealer, then sat at another local dealer over 30 days waiting on your approval to replace the turbocharger. It arrived at our location, unannounced, on July 22, diagnosed, parts ordered & repaired by July 28. You picked up your vehicle on July 29. All these facts have been confirmed.

Our goal is to provide 5-Star service to each & every customer. For some customers, this is impossible. You, obviously, fall into that category.

Didn't tell the whole story. Their mistake was costly to me but not them.

John M., Service Director from Jim Burke Hyundai responded on 07/30/2016

We regret the miscommunications during your recent visit. After investigating your comments, it appears a total price was quoted & then was broken down by parts & labor, at your request. Our goal is to always provide 5-Star service to all our customers & will continue in our attempt to do so.

Since my last review my issues are still currently being resolved, but I can say I am pleased with how it's being dealt with so far. I've had a great relationship with Jim Burke, and hope to maintain it. As Soon as this matter is 100% complete, I look forward to a continuous growing relationship with Jim Burke.

Recommended

Original Review

06/27/2016
Category:
Service

Very disappointed

* See Detailed Review That Was Submitted*
-left car at dealership after waiting an hour and half to be told it could not be looked at. 6/16/16. No loaner car given or assistance.
-no follow up phone call on status of my car 6/17.
-6/18, I called dealership only to be told it will be Tuesday before my car is ready. No loaner car access.
-Tuesday 6/21, no one called me, I called the dealership only to be told my car is still not ready!
-Wednesday 6/22, I return to pick up my car, told to pay $470.00 for repairs, I get less than 2miles away, same issues still the same with the car! I went right back to the dealer, had to cause a major fuss just to get a loaner car. I'm promised my car will be ready when I'm Called to return. I left the dealership PAYING for Service and no indication that anything had been repaired.
-Saturday 6/25 I return to dealership after being told my car is fully repaired. 31+miles now added to my car but assured it was for testing, and assured 3X my car is ready for my road trip. I get 8min down the road from the dealership, and Again, my car runs hot, A/C goes out, check engine light comes on again!

It's now 6/28.....I'm still waiting on a follow up on my car...which I paid for already and Nothing has changed.
I had high hopes in Jim Burke, and have recommended other people to purchase from Jim Burke (2 of 3 did). I'm praying this matter is handled soon and in the correct manor.

John M., Service Director from Jim Burke Hyundai responded on 06/29/2016

We are currently in discussions with our customer in an attempt to resolve his issue. We will update once a resolution is reached.

I appreciate your quick response, and I am totally happy with the service since our conversation. I did use the wrong word "plug" instead of patch, but I understand what patch plug means. I have had an experience with "patch" before. Thank you for your service, and I am completely satisfied.

Recommended

Original Review

06/15/2016
Category:
Service

Outrageous price to plug two tires Read comments on previous page.

See previous page for comments. Shirley Nix

John M., Service Director from Jim Burke Hyundai responded on 06/15/2016

I am glad Eddie was able to discuss this matter with you and explain we don't just plug a tire, but patch it with a patch plug from the inside. It is much safer. Fortunately, we found a nail in another tire and was able to patch it, as well. That is much better than going flat later. We appreciate your business and your willingness to rescore us. We want you to be completely satisfied on each and every visit.

You have to be very careful in your dealings with this service department. If I had not been, I would have ended up buying new rack and pinion steering that I did not need but the service department tried to convince me that I did indeed need.

John M., Service Director from Jim Burke Hyundai responded on 05/19/2016

It is always important to us to provide the best service possible to our valued customers. It is important we point out needed repairs & services, as well. I understand Eddie spoke with you earlier regarding this matter. The power steering pump was leaking along with some other oil leaks & had sludged the screen inside the pump; this was the reason for recommending replacemnent. Our technician did note some resistance in the steering after replacing the pump. This can be a result of older fluid moving through the system from either mixing with new or an increase in pressure, etc, and causing the steering gear to stick/bind. On the other hand, this symptom may improve over time. I, certainly, hope this is the case. Technicians tend to notice any abnormality since they touch and drive so many different vehicles.

The end result is we want you to be a satisfied customer. We want to earn your trust and know we will always look out for your best interest when servicing your vehicle. If we can be of any assistance, please do not hesitate to contact us.

Previously an excellent place for service, BUT... since I passed 100k (now about 109) recently has changed. Feb-nothing found in routing check with steering issue but day later total shutdown and spent extra day out of town getting new alternator; 2 weeks later, another steering electrical ands issue and trunk latch, Jim Burke installs new battery and trunk latch; two weeks later, same issues but this time get new steering column but no trunk repair; it's there again--same issues. Total spent in six weeks--over $3000 here (not counting alternator). Nice people, BUT things aren't getting done though.

John M., Service Director from Jim Burke Hyundai responded on 03/24/2016

It is our intent to always provide 5-Star service to all our customers. I am aware you are a long time customer and we would never do anything to disappoint any customer, but especially one as loyal as you. I understand Eddie has contacted you & is working towards a resolution.We want to do whatever we can to correct this situation & hope you will reconsider your opinion of our service department.

John M., Service Director from Jim Burke Hyundai responded on 02/13/2016

There is someone (Bart) at this same address who is getting the vehicle service and recalls performed. This appears to be a downtown address & possibly a business? I am researching this to try and clear the matter & correct the information. I do not think we are deservicng of a 1-Star rating. Please reconsider and rescore. I have no way of sending this to the party receiving the service.

Spoke with the service director Mr.Morris and my problem was solve if i would have spoken with him earlier i would not have written my review he came off as a very honest person and solve the problem i had.I am taking my SUV back tomorrow on 12/23/15 and i know it will be better this time just by speaking him.Louis Williams

Recommended

Original Review

12/21/2015
Category:
Service

2015 Hyundai

I have 51,020 on my 2015 Hyundai Sante Fe and I wanted an oil change and filter my wife was told that she needed a tire rotation a tire rotation is at 7500 miles. I do not want your free oil change just the work my book call for at the mile I have.Then she was told an oil change would cost 48.00 plus tax my SUV is not a Lexus.I have had many Car and SUV and not one had ever been that high no wonder there are so many Express oil change places around.I did not get the service and had her bring the car back home.

John M., Service Director from Jim Burke Hyundai responded on 12/22/2015

Spoke with Mr. Williams regarding his services to be performed upon return 12/23. We have an understanding regarding what service will be performed at 5150 miles and the cost associated with it. He has agreed to reconsider his scoring on this matter.

John Morris

Service Director

John M., Service Director from Jim Burke Hyundai responded on 12/23/2015

Thank you for allowing me to talk with you and clear any misunderstanding we may have had. I hope your wife's visit today was to her expectations. We look forward to providing any automotive service need you & she may have in the future. We appreciate you choosing Jim Burke.

The wait for an oil change was far too long. They should allow appointments on Saturdays, instead of implying on the phone that a drop-in would be relatively quick. Next time I am just taking my car to an express oil change place.

John M., Service Director from Jim Burke Hyundai responded on 08/31/2015

You are absolutely correct, sir. We apologize it took 67 minutes to complete your service from the time of writeup (7:54) until invoiced (9:01). We are open from 7am until 1pm on Saturday and operate on Saturdays like an express oil change facility for the purpose of performing these services quicker. However, when operating in this fashion, it is necessary to operate on 1st come basis, just as they do. Having owned and operated such a facility, there are times when your bays may be backed up 3 and 4 deep. When you figure each vehicle needs 20 to 30 minutes each, you can count on it taking a bit longer. Prior to owning such a facility, I visited a number of them and can confirm this is true, especially on a Saturday morning at 8am. It is our goal to give each and every customer the very best service possible and we will continue to do so.

We requested specifically for the cruise control to be looked at. They ignored this request. When brought to there attention the Service Writer stated we could bring the car back the next day. However, this did not fit into my husband's travel schedule.

John M., Service Director from Jim Burke Hyundai responded on 08/26/2015

We regret we did not address your concern with the speed control during your last visit. I understand Garry has made an appointment to address your concern. We will do everything we can to expedite the process.