Customer Information Representative (Part Time)

Location: Canberra, Australian Capital Territory AU

Notice

This position is no longer posted.

Job Number:
954

External Description:

Are you interested in a challenging, yet rewarding career with the flexibility of part time hours? Our Customer Information Representative roles are the perfect next step. You will be responsible for delivering outstanding customer service to our members. To do this, we will provide you with extensive training and support to ensure you will have the tools and knowledge required for success.

Your new company

Located in Canberra CBD, Commonwealth Superannuation Corporation (CSC) provides superannuation services and products to Australian Government employees and members of the Australian Defence Force. They believe in experience first and foremost and have their members and customers best interests at the heart of everything they do.

Your new role

As a Customer Information Representative (CIR) you have the responsibility for communicating effectively and working collaboratively within the Customer Information Centre (CIC) to deliver outstanding customer service outcomes for members of our Superannuation funds. You will be responding to members and customers by answering inbound calls and replying to emails within service level agreements. In addition, you will have an understanding of work schedules, including standard operating hours and scheduled breaks.

To be successful in this role, you will have the ability to communicate well and build positive relationships within CSC.

This position is offered on a permanent part-time basis.

What you’ll need to excel

Excellent communication skills with ability to tailor information to a wide variety of audiences.