Frontier crews working to repair Sandy damage

November 7, 2012

The brutal effects of Hurricane Sandy claimed lives, destroyed property and disrupted life and commerce across much of the eastern United States, including West Virginia. The men and women of Frontier Communications have been involved in ongoing recovery efforts.

I thank our devoted employees, most of whom are represented by the Communication Workers of America and the International Brotherhood of Electrical Workers. They have worked around the clock to keep our facilities operating even during prolonged commercial power outages. Our technicians struggled through deep snow and debris to deploy generators and backup batteries to keep telecommunication facilities functioning. They used chain saws to gain access to our facilities to repair damaged and severed fiber and telecommunications lines. They risked their well-being and left their families to serve all of our customers, especially critical facilities such as 911 emergency centers and hospitals.

Our call center representatives have worked with customers to coordinate our response. They have heard our customers' stories and truly understand the magnitude of this historic storm. They live in the communities Frontier serves and are feeling the effects of Sandy first-hand.

Most of all, I thank our customers for their understanding and patience during this difficult time. Our customers are our inspiration for innovation and the reason we constantly strive to provide services that meet their changing needs. Customers are at the center of all we do.

A storm of this magnitude creates unique and unpredictable conditions. Our crews have been and continue to be committed to work safely and quickly to restore your broadband, telephone and other communication services. No act of nature will change our commitment to you, so please let us know how we can help you. Our contact number is 1-877-854-1705.