Shipping, Return & Defective products

Shipping Prices

We have a set shipping price per purchase based on product-type and country to deliver. In case of an order in combination with other product groups, You will only pay the set shipping cost on the most expensive product type.

The shipping costs on the site are automatically calculated by volume. Due to strong variations in international freight rates, we reserve the right to amend the costs accordingly. We reserve the right to refuse orders from abroad, in case the risks and costs seem disproportionately high.

To all other countries

To all our customers in other countries, we are pleased to make an offer incl. shipping. Please contact us on mail@smallworld-concepts.com

How do we deliver!

Our textiles and small furniture are sent as packages by the Danish post office, UPS or DHL. All other furniture will be delivered by freight forwarding companies specialized in furniture transport. We do not have a specific forwarder to ship abroad, but will contact you as soon as the goods are on the way to you. Also, we will endeavor, where possible, to send you the tracking number by e-mail. We strive to provide the fastest possible delivery. We ship goods once a week. The delivery time within Denmark is approximately 3-7 days and 7-21 days for other European countries. The delivery times stated are approximate and can be delayed due to strikes, transport barriers or lack of deliveries from our suppliers.

Important information

Unfortunately a product can be damaged during shipping. In case of transport damages, please infom the forwarder. If the transport damages is visible at the time of delivery You can refuse to accept the product. Please inform us on email mail@smallworld-concepts.com with a description of damages.

RETURN

Return policy

Purchasing through our online shop: If you buy from Denmark and want to revoke the purchase from our online shop, you can exchange or return your purchase within 14 days from the date on which you received the goods. If you buy from another country within the EU, the exchange and return period, which is stated by the law of your country, applies.

If you buy from a country outside the EU, you cannot revoke your purchase.

Should you wish to return your goods, you need to send the products back to our central warehouse. The purchase price will be only be refunded after receipt of the returned goods.

If you wish to return the products, please contact Smallworld-Concepts prior to shipment in order to get a return number. The returned goods must correspond to the state and the amount of the original delivery. The original packaging also needs to be returned. You will bear the return cost.

Return address:

Smallworld-Concepts

Att.: Jens Kofoed

Cvr. nr 29652384.

Oestergade 44A, 2

3700 Rönne

Denmark

DEFECTIVE PRODUCTS

We kindly advice you to check your products on arrival.

If an item purchased at www.smallworld-concepts.com online shop is defective or damaged in transport, please contact Smallworld-Concepts at info@smallworldandmore.dk

We will make sure to solve the problem immdiately. Our warranty does not cover defects, damage or wear directly or indirectly caused by misuse, poor maintenance, or tampering.