ClickHelp Standard

3Author(s)

Authors are users who can create and edit content in ClickHelp.

1

100+

15Reviewer(s)

Reviewers can see unpublished content and leave review comments in topics, but cannot edit content or create new topics. They work with a special simplified UI to make the review process easier. They can be your company employees or external users, like contractors or beta testers.

0

Unlimited

300Topic(s)

A topic is a separate document in a user guide or software manual, which is created with the topic-based authoring approach.

300

Unlimited

200+ Basic Features
200+ Basic Features

All features included into the Basic plan of ClickHelp.

Topic Workflow
Topic Workflow

Introduce topic workflow with topic owners, assignee and statuses. Includes email notification features. This feature is a requirement for Reviewer users.

Custom Workflow
Custom Workflow

Define custom topic statuses and workflow transitions.

Review Comments
Review Comments

Leave review comments for specific pieces of text in help topics. Includes email notification features.

Context Help
Context Help

Embed help topics right into your application or web site as popups, assistant panels, etc.

Custom Domain
Custom Domain

Use your own domain, like help.yourcompany.com for your ClickHelp portal.

Restricted Manuals
Restricted Manuals

Create password-protected manuals which can only be accessed after log in. This feature is a requirement for Reader Roles.

Author Roles
Author Roles

Control author account permissions via assigning different roles to them.

Pricing FAQ

Q: Do you accept PayPal and credit cards?

A: Yes, we support dozens of payments methods, including those country-specific.
To protect payments, all transactions go only through PayPro - a secure online commerce platform. We do not store any payment data, and PayPro is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

Q: How can I renew my ClickHelp subscription?

A: Before your subscription expires, you get a couple of reminders with a renewal link. If you did not receive those, please contact sales@clickhelp.co - we will be happy to send you the renewal link.

Q: How exactly do you count those "topics"?

A: The system will only count the topics in your projects, not publications.
Therefore, the size of your source project is the only thing that matters, and you can
have multiple publications per project - they do not increase the overall topic count.

Q: Can I upgrade or downgrade my subscription later?

A: Yes. You can upgrade your ClickHelp subscription at any moment, just contact us at sales@clickhelp.co and we'll guide you. Downgrading is also possible at the end of the current subscription period (month, year) - when renewing, you can choose a different subscription configuration.

Q: What is the difference between Authors and Reviewers?

A: Authors can create, modify and manage content, can publish and export documentation. Reviewers can only contribute in one way - provide comments for specific text fragments in those projects they were given access to. It is a good approach to have an SME or a Dev Manager review some critical content before it goes live. So, you just create a Reviewer account for that person and assign a topic to them.

A: This will depend on your ClickHelp usage. You can estimate how many
topics you are going to have during your free trial period - just
import your existing documentation. There are also some functional
differences (listed above). If you need help choosing a plan, please contact
sales@clickhelp.co.

Q: Do you charge for Support Services additionally?

A: No. We provide free professional support to all our clients, visit our Support Page to learn more.

Q: I want my documentation portal to match my company brand. Can you help me?

A: ClickHelp UI is highly customizable and you can brand it the way you need
using HTML, CSS and JavaScript. If you need help with this, we will be
happy to offer our branding services - just contact
sales@clickhelp.co.

Q: What happens when my subscription expires?

A: First of all, we will send you a few reminders to make sure you
don't miss the renewal date accidentally. If you decide not to renew
the subscription, make sure you transfer all your data before the
expiration date. Portals with expired subscription are deleted within
two weeks after the expiration date.

Q: Do I need to pay anything for Power Readers who access my password-protected manuals?

A: No, ClickHelp includes an unlimited number of Power Reader accounts.

Q: How much file storage do I have in my portal?

A: By default, all plans come with 10 GB of file storage for screenshots and downloadable files (storage space is not limited for help topics and other data). In the majority of usage scenarios this is enough, since this space is enough to store about 100 000 screenshots. If you need more, you can buy a corresponding add-on to extend the storage space.

Your question was not answered? Ask our Sales Team and we will respond within 24 hours: sales@clickhelp.co.