Product support ag

Hi,
I seem to be being charged £10 from product support ag. I would like to stop this and please could I have the additional charged refunded
Thanks

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KNOWHOW TOHELP | 01/02/2017 14:56 | VERIFIED

Hi georgina, thanks for getting in touch with us on here. In order for me to take a look into this matter for you please can you provide your address, receipt details and product info
Thanks
Ian

KNOWHOW TOHELP | 02/02/2017 10:57 | VERIFIED

Hi Georgina, than you for the details. I have cancelled the agreement as per your request. Looking into the details, I am unable to find any additional fees debited other than the required arranged payments. - Lloyd

KNOWHOW TOHELP | 05/02/2017 16:12 | VERIFIED

Hi Georgina,
I can confirm that you have made 2 monthly payments of £10.00. Whilst we have since cancelled the agreement, it is with regret that I would be unable to refund either of these payments. During this period the full benefits of the agreement were available to you.
Please accept this message as written confirmation of the cancellation.
Richard

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