The industry bodies have a place, the Banks have the money & the staff, but what about aggregators - NAB being one of the largest - "People living in glass houses shouldn't throw stones". Stop taking money from brokers if you are not going to proactively promote them.

I 100% agree that I would like to see the MFAA / FBAA take a stance along the lines of the accountants who say always use a CPA accountant. Please take the focus of lead generation and get clients to put brokers in general on their shopping list!

Surprise! Surprise! A major bank doing research on what consumers expect from brokers. This article has a message - brokers be prepared to start charging a fee. The consumer will be educated to expect the mortgage broker to charge a fee. Then the banks will stop paying the broker, gouge more profit from the consumer and create a competition barrier for brokers to win business as we will be more expensive than going directly to the branch. It is that simple.

When was I saw any form of electronic advertising from either MFAA or FBAA about the services that a broker offers and how brokers are usually remunerated.

Also Steve Kane there are quite a few brokerages that send newsletters etc to their client base. We do not have the manpower to phone our whole client base individually (employ the 80/20 rule). I also wonder how the question was asked to the respondents?