CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

About Qualaroo

Qualaroo is a marketing software company that creates solutions to help companies understand and harness web visitor intent to drive more conversions. Our solutions are customizable and adaptive to offer visitors to your website the best possible engagement experience whether they access through a desktop, tablet or mobile device.

With a small snippet of code, Qualaroo makes it possible to target prompts by user behavior, specified needs, demographics, or any other internal data. These prompts can be used to get insights about visitors, influence their behavior, and ultimately turn them into valuable customers.

About ProProfs Survey Maker

It is easier to create web surveys using ProProfs Survey Maker and give a personal touch to it by adding your company logo, specific themes, colors, and fonts. Beautify the surveys by adding images, videos, and presentations to give a professional outlook to the surveys. Our Survey Maker comes with Advanced reporting tools to help you get a detailed understanding of the survey results.

You can create a survey either from scratch by using your design and theme or choose from our library of professional themes. Customize the survey according to your taste and liking. It is effortless to develop a survey using our Survey Maker. All you need to do is select a survey template, add your videos, images, graphics, and white label it before sharing with your users. If you face any difficulty while developing a survey, just turn to our video tutorials or resolve your queries from our Self-service FAQs. You can also get 24/7 chat, email, and phone support from our team. Further, you can easily download the surveys or import them from Excel. Embed the surveys either on your website or blog, email them to your users, or share on social networks.

Our Survey Maker supports 90+ different languages to enable you to create surveys for your multilingual audience in no time. The cross-device compatibility feature of the Survey Maker will expand your audience outreach. So, the surveys thus created using ProProfs Survey Maker will work just fine on any device including mobiles and tablets.

Security is highly prioritized at ProProfs. The Survey Maker offers robust security settings to restrict easy access to the surveys by unauthorized users. You can keep your online surveys secure and confidential with passwords, privacy controls, and many more.

The best part of this Survey Maker is that you can perform all the above functions in the complete absence of any software installation or coding.

Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary

2 Minute Setup: Get up and running fast.

Target Questions: Ask the right visitor the right question, at the right time.

Exit Surveys: Trigger a survey as a visitor is about to abandon a shopping cart, download page or any other page on your site.

Question Library: Ask the perfect question with our library of best practice questions and surveys.

Customize: Add your logo, change the color scheme and make Qualaroo website surveys look like they're a part of your website design.

Pricing

Starting from: $49.00/month

Credit card required: No

Mini: $49/month for 100 received ratings a month.
Start: $99/month for 250 received ratings a month.
Grow: $199/month for 1000 received ratings a month.
Business: $299/month for 2500 received ratings a month.
Need more
than 2,500 responses, an enterprise solution or a special pricing? Contact us!

14-day trial period for any pricing plan.

Pricing

Basic

$7.001 user(s) / month

Included in plan:

Unlimited Responses

Unlimited Surveys

1 Instructor

Professional

$19.001 user(s) / month

Included in plan:

logo,Branding,Themes

Survey Scoring

Question Branching and Skip Logic

Accept File uploads

Business

$69.001 user(s) / month

Included in plan:

White labeling

SSO

Advanced Reporting Tools

Quiz Maker($960/y)

Customer support(Advanced)

Enterprise

$199.00unlimited user(s) / month

Included in plan:

Organization wide collaboration

Centrally managed enterprise

Quiz maker Business($1680/y)

FAQs

Who are the main user groups of this service?

Users of this service are businesses of all sizes.

What is this service generally used for?

It is used as a customer satisfaction survey software.

What platforms does this service support?

Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications this service is commonly used in tandem with?

It is used together with various virtual ticketing and help desk systems.