Certified Support Professionals (CSP)

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction is derived from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge and many more problems faced by technical support professional then proffer effective solutions.

Who Should Attend

Supervisors

Team leads

Bank Operations Staff

Technicians

Architects

Any members of the organization that interact with customers

Course Fee:

Elearning – #65, 000 plus Online Exam fee.

Classroom – #50, 000 plus Online Exam fee.

(Instalment payment allowed)

Duration: 5 weeks (Saturdays only)

The Training Dates

New class starts: February 23, 2019.

New class starts: March 30, 2019.

New class starts: April 27, 2019.

New class starts: May 25, 2019.

New class starts: June 29, 2019.

New class starts: July 27, 2019.

New class starts: August 31, 2019.

New class starts: September 28, 2019.

New class starts: October 26, 2019.

New class starts: November 30, 2019.

Class size for the above certification classes: 15 per class.

Benefits you will gain

High-quality e-learning study materials and mock exams.

Tutorials/materials from the industry leading experts.

24/7 Access to the Learning Portal for 3 months.

Internationally Recognized Accredited Qualification.

Excellent customer service and administrative support

Methods of Assessment

The course is assessed online with a final, multiple-choice test, which is marked automatically. You will know instantly whether you have passed the course.