Appointments

Consultations at The Manor Surgery are by appointment only.

Please book an appointment for each person who wishes to see the doctor. Our consultation times are booked in 10 minute slots. If you feel that you need to speak to a doctor/nurse for longer than this please inform the receptionist at the time of booking the appointment.

You may consult any of the doctors/nurses in the practice but it is in your interest to stay with one clinician if possible for each period of treatment.

Appointments can be booked online via the link at the top of this page.

Urgent Appointments

Urgent appointments can be arranged for the same day but will not necessarily be with the doctor/nurse of your choice. Please telephone the surgery as soon as possible after 08:00 on the same morning. These appointments are for genuine emergencies only and not for reasons of convenience. Please respect this service.

Telephone Consultations

As well as 'face to face' appointments with a doctor the surgery also offers telephone consultations on a daily basis. These may be booked in advance or on the day.

Telephone Advice

Your doctor/nurse will be happy to give you advice on the telephone when he/she is not consulting.

The receptionists have been asked not to interrupt your doctor/nurse during consultations, unless your call is urgent. You will therefore be given the choice of a convenient time to call back or your telephone number will be taken and the doctor/nurse will telephone you at the end of the surgery.

Medical Students

Medical students from the Nottingham University Medical School are regularly attached to the Practice. This is a very valuable experience for them. If you would rather not have a student present during your consultation please tell the receptionist or the doctor.

Chaperone Policy

It is policy of this practice to respect the privacy, dignity, cultural and religious beliefs of our patients. If you feel you would like a chaperone to be present during physical examination by a doctor, or any health professional you may be consulting at the surgery, or if you would prefer to be examined by a doctor or health professional of the same sex as yourself, please let us know and we will do our best to comply with your wishes.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception after 8.30 but before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.