January 2018 Updates

Login Issues 6-21-17: Due to a security enhancement update, some users are having trouble logging in, and will need a password reset (if you saved your password in the browser). For Operators, your Administrator can assist with your password reset. If you are still encountering issues, please chat with us: http://alivech.at/NIaCC or email support@websitealive.com.

Emergency Maintenance: Saturday, 11:00PM CST, 4:00AM UTC

Systems will be unavailable for approximately 30 minutes as we upgrade our infrastructure.Please refer to our status page for latest updates.

Ballena Technologies is the market leader in sports and entertainment venue visualization. Their award winning Seats3D product allows fans to create realistic seating visuals to make the online ticketing experience immersive and exciting for them. Fans can easily picture themselves at an event, which is a boon to the sales and marketing departments for sports teams, venue owner/operators, and Internet based ticketing solutions. Their Seats 3D product alone is used by 12 pro sports leagues facility websites, including the NCAA, NBA, NFL, MLB, MLS, NHL, and NASCAR.

As Steve Stonehouse, Ballena’s Senior VP of Sales, says:

We were looking for a way to advance our current technology (interactive 3-D venue visualization) with our clients through LIVE CHAT. We feel that partnering with websitealive.com will increase ticket sales, and customer service for our clients by adding their CHAT component to our system. Now consumers will have the luxury of viewing a seat at one of our many sport and entertainment venues around the country and be able to interact with our clients instantly.

FEATURES USED

Ballena Technologies use several customizable AliveChat features to offer instant customer service to their users.