We choose to advertise on Trulia so having our profile up to date and accurate is very important to us.

With a recent updating on Trulia, profiles changed and much to our surprise we had 17% critical reviews.

Knowing all 30 reviews were positive ones we reviewed them and noticed three of the reviews did not change the star reviews to reflect the positive written review.

Instead of the 5 star review, three reviewers did not change the automatic 1 star review to a higher amount of stars.

After contacting Trulia about the error in the star reviews they emailed us with the only way to correct the reviews.

You need to contact your client and email them how to correct their star review.

Hello Karen,

Thank you for contacting Trulia. I am following up on an e-mail we received regarding incorrect star ratings attached to your profile. At this time star ratings can only be corrected directly through your clients profile pages. Your clients will need to log into their Trulia accounts and follow the steps below:

1. Login to Trulia

2. Go to your agent’s profile through the Find an Agent Directory

3. Select the Reviews tab

4. Click on “Write a Review“

5. A pop-up will display with your previously submitted review & ratings. You can make any changes you wish, including updating the star ratings.

Hi Wallace ~ We have received many LEADS based on our REVIEWS on TRULIA!!

Our most recent LEAD closed on a $630,000 home in Ocean Ridge Plantation in Ocean Isle Beach, NC.

Posted by Karen Baker, Professional Help with Rapid Responses... (Sunset Beach and Beyond Realty) over 4 years ago

Interesting info, I think it's kind of dumb that the default is 1 star - shouldn't trulia give agents the benefit of the doubt & set the default at 5 stars, or at the very least make it an 'average' 3 stars?

Georgie Hunter ~ Since Trulia and Zillow are together but competing we decided to stick with Trulia and update our profile as much as possible. Right now it reminds me I have 85% completed.. We receive many leads from Trulia based on paid advertising so it is important to keep on top of any changes going on.

Posted by Karen Baker, Professional Help with Rapid Responses... (Sunset Beach and Beyond Realty) over 4 years ago

Frank & Karen, I like Wallace's take on this. It shouldn't be so easy for someone to upload critical information and then waste your time trying to undo it!