FortiClient 6.0.3.0155 blocks some youtube videos by default

Hello, I am new to FortiClient and am using it for Anti Virus on a few Win 7 Pro computers. When some youtube videos are attempted (i.e. https://www.youtube.com/watch?v=A6DqPBJNkvk ), I get an error message in the viewer "Video unavailable This video is restricted. Try signing in with a Google Apps account." If Forticlient is shutdown, the video works. If Forticlient is restarted, the video fails again. I do not see any indication that the site is blocked in Forticlient (no notifications, 0 Sites Blocked). I tried adding an exclusion *.youtube.com but that didn't help either. I cleared the Forticlient log, tried to open video, and then exported the log. However, I do not see any blocking. I can add the log file if that is useful to anyone. Any suggestions to troubleshoot this issue are appreciated.Thanks,Dale Sykora

I noticed this as well yesterday, backing to FortiClient 6.0.2 resolved the issue for me.

I didn't look that closely into it, but I imagine that the FortiClient for Windows triggers some sort of Family or Restricted mode policy in the operating system that is inherited by Chrome and Internet Explorer. Quite useful in corporate enviroments and public endevours, but there isn't a setting in a standalone client to control this behavior.

Good day, collegues! I've catched same problem at FC 6.0.5.0209. Downgrade to 6.0.2 it is a fast and simple way to solve the problem. But maybe anyone knows another way to unblock youtube? I guess that we need change some web filter settings. It looks like some youtube videos ranged to blocked category. And maybe Fortinet engineer/support can answer this question?

So, the cause of this problem is a safe search feature enabled by default. I've found solution to disable it. You need unlock settings and go to Settings -> System section -> Backup. Specify backup file and click Ok. Then open XML file in any text editor and find <safe_search> section. Change values from 1 to 0 for <enabled> variables.

<safe_search>

<enabled>0</enabled>

<search_engines>

<enabled>0</enabled>

After that save file and restore configuration from this file.I think this feature is presented in EMS GUI, but absent int FC GUI.

Has anyone else observed that after a shutdown and restart of the FortiClient, the safe_search flag gets re-enabled.

As per recommendations in this thread, I backed up my conf file and made the following changes:<safe_search> <enabled>0</enabled> <search_engines> <enabled>0</enabled>

I then re-imported my conf file. Youtube videos no longer being blocked. Great...BUT....i shutdown my forticlient, and re-launched it. Tried to get to the same Youtube videos, and now, again blocked with the permission message from youtube. When I looked at my conf file again, I see that the safe_search was re-enabled. <safe_search><enabled>1</enabled> <search_engines> <enabled>0</enabled>

I have no idea why it would do this. I'm not using EMS, just the standalone version of Forticlient. The only fix I could figure for this was to add an exemption in my web filter settings for *youtube.com

eastcoastmattHas anyone else observed that after a shutdown and restart of the FortiClient, the safe_search flag gets re-enabled.

As per recommendations in this thread, I backed up my conf file and made the following changes:<safe_search><enabled>0</enabled><search_engines><enabled>0</enabled>

I then re-imported my conf file. Youtube videos no longer being blocked. Great...BUT....i shutdown my forticlient, and re-launched it. Tried to get to the same Youtube videos, and now, again blocked with the permission message from youtube. When I looked at my conf file again, I see that the safe_search was re-enabled. <safe_search><enabled>1</enabled><search_engines><enabled>0</enabled>

I have no idea why it would do this. I'm not using EMS, just the standalone version of Forticlient. The only fix I could figure for this was to add an exemption in my web filter settings for *youtube.com

Thoughts?

I've catched the same situation, when I've changed some another settings in xml config (I'm not sure, but I think I tried to enable application firewall). In this case after restart OS, FC config settings was changed to default.