Right click on the message within the video player and follow the steps to play video instantly. If that doesn't work or isn't available, follow the steps to enable Adobe Flash Player in your browser: https://helpx.adobe.com/flash-player.html

Browsers such as Google Chrome, Mozilla Firefox, Apple Safari are disabling flash by default. In the coming months, we will have a new solution that will not require Flash and will meet all new industry standards. The transition will be seamless to our customers and video will continue to work.

You may have received an error message that a plug-in has crashed or stopped. This will likely require a change to a plug-in that the Chrome browser loads by default with each new version. To do so follow the steps provided here:https://support.google.com/chrome/answer/108086?hl=en

CP24 GO is all about video. To access live and archival content, you will need a username and password for your account from a participating television service provider. To access news clips and recent news programs, no login is required. The articles on our website can also be accessed at any time without a login.

Most CP24 content can be watched without signing in. No sign-in is required for news clips, recent news programs and written articles. Live and archival, full-length CP24 programming will require you to sign in. A lock icon indicates that you must sign in.

Yes, if you have a TV subscription with a participating TV service provider. Clicking on one of our "Watch Live" buttons allows you to watch the channel as you would on a television. This feature is available if you are subscribed to that channel with your television service provider. Some live news content is available without a TV subscription. This live video is only available on digital screens and not on television. For example, CP24 often offers press conferences and live video feeds from important news events.

Yes. If you are physically outside Canada, CP24 GO content will be available to you using your username and password for your account with a television service provider. Video content that is open and does not require a username or password is also available outside Canada.

CP24 GO is available to all television service providers. Please check back soon to see if your television service provider has chosen to provide CP24 GO. To help speed up the process, you can contact your service provider to encourage them to partner with CP24 GO.

A subscription to the channel through your television service provider is required in order to view its content. Please contact your service provider to add this channel to your subscription package to ensure the best experience.

A subscription to the channel from a television service provider is required to view its content. You can order home television services from any service provider that enables access to CP24 GO content.

The CP24 iPhone app will be updated to include more content and features, including live video streaming of CP24. The CP24 Traffic Alert apps will continue to deliver the latest and most-up-date traffic information.

CP24 GO delivers content via adaptive streaming. This means that the stream is constantly adjusting to deliver the best quality playback based on your available bandwidth. We currently deliver content at bitrates between 400 and 2048kbps.

Please select the content again to start playback. If the error persists, it is possible we are currently experiencing technical difficulties and are working to resolve the issue.

Please note that video may not playback properly if your browser is set to Private Mode.

If you're viewing from a mobile device that doesn't support Flash please make sure 'Request desktop site' is not selected in your browser's settings. To access the desktop site with video enabled please use the 'View full site' link in the mobile site's footer.

If this error persists, try stopping or pause the video and then resuming playback. It is also possible that you are running other applications on your computer that may interrupt the video playback. If you have other programs running, try shutting some of them down.

For viewing content in a desktop browser it is recommended you have the latest version of Flash installed for the best playback experience. If you are not sure if you have the latest version you can check here: http://www.adobe.com/software/flash/about/

WINDOWS
o Microsoft Internet Explorer 8+
o Latest version of Firefox is recommended
o Latest version of Chrome is recommended
MAC
o Latest version of Safari is recommended
o Latest version of Firefox is recommended
o Latest version of Chrome is recommended

For a quality viewing experience, we recommend an average connection of 2mbps or higher. However, we deliver our content using adaptive bit rate which should optimize based on whatever connection speed you have. Lower connection speeds may experience some video-quality and performance lag.

No. When you log in the first time, the system will keep you logged in for 30 days. After 30 days, you will be prompted to log in again. However, if you clear your cookies / cache, you may be prompted to login again. You do need to log in on each device, once every 30 days.

No. The username and password screen is the same experience as if you were on the website of your television service provider. Since the details are encrypted, CP24 GO will never know that information.