NetWest Solutions is geared towards providing the best quality web application services that is combined with an individuality that is unique to your requirements.

We provide professional web application services that enable you to showcase your products and services and ensure the smooth functioning of business processes. We deliver new applications for clients or reconfigure existing applications, addressing their specific needs.

Web Design & Development

If you know that the first impression of your online presence means a lot to visitors, then your one step solution provider is NetWest Solutions.

We at NetWest Solutions work upon designing and developing a web presence that appeal to your visitors and clients, and makes them want to come back for more.

Software Development

NetWest Solutions provides qualitative, cost-effective and time bounding offshore software development services. With a blend of business analysis and the use of latest technology, NetWest Solutions develops state-of-the-art and custom software & web based applications.

Our team of experts works on platforms that provide you the best of services. Using custom programming skills involving the latest and most effective development technologies, such as .NET(ASP.NET, C#, VB.NET), PHP, ASP, Java, MYSQL, MSSQL & C#, our team at NetWest Solutions provides tailor made services according to the clients needs.

NetWest Solutions provides you with custom software solutions that help you to keep ahead of your competitors by continuously improving your IT-based business solutions. Our variety of services include:

Custom eCommerce Solutions (B2B and B2C)

Affiliate Networking

Application Design & Development

Database Design &Development

Websites and web-tools

Web Development

Database Maintenance & Support

System Administration & Maintenance

System Integration

Database Business Applications

Distributed (client-server) applications

Custom components and libraries (ActiveX controls, plug-ins, etc…)

Internet/Intranet Applications

Services Offered:

Software Development

Web Applications

Client-Server Technology

E-business Solutions

Multimedia

Portal Development

System Integration

Technical Support

Outsourcing:

Service Level Agreements (SLA)

Application Management

Quality Testing

Maintenance

End-User Training and Support

Remote Management and Service Delivery

Mail Support:

We are able to rapidly and professionally analyze, and answer to any of your customer queries. We conduct training programs on vocabulary enrichment, business writing and soft skills to exceed the performance of every BPO Executive beyond the expectation of the client. Email Support Process includes Transaction Processing, Order Fulfillment, Query Solution, Response to Inquiry or feedback etc.

Email support can be provided for following areas :

Order Fulfillment

Query Resolution

Response to Inquiry or Feedback

Subscription Services

Pre-Sales Post-Sales & Order Fulfillment

Product Inquiries

Order Taking

Documentation & Payment Queries

Post-Sales Product Support

Effective up-selling and cross-selling to existing customers during message

Technical Support/ Help desk

Troubleshooting for Products and Services

Complaint Registrations

Guiding Customers in Collecting Information

Billing Information

Queries About Account Balance

Payment Information

Changes in Personal Information etc

Our Email Support teams works with pre-decided methodology in different ways :

Segregate all the emails & forward to related email address to the concerned person in order to improve response time & enhance quality of the response.

Our BPO Executives are trained to capture Email Query handling. They are given extensive training on services & products of your organization.

BPO people are given knowledge of current & other maturing email software.

We scan sheets of emails to monitor and grade e-mail responses on parameters such as header, footer, grammar, correct response, etc.