BRIGHT PATTERN PARTNER PROGRAM

Bright Pattern, which includes some of the top leadership and engineers that helped build Genesys for the enterprise, is now bringing next generation enterprise-class capabilities to companies of all sizes in a single platform. As a leader in innovative cloud contact center software solutions we are here to help you revolutionize customer service – and partners are our primary channel.

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EXPERIENCE THE BENEFITS OF A PARTNERSHIP WITH BRIGHT PATTERN:

Grow Your Business and Make More Money—A Lot More

Get the highest margin for partners in the industry—up to 50% higher margin than other contact center providers. While others cut your margin, we will increase yours.

A Cloud-First Contact Center Solution

Built on a single unified microservices architecture, Bright Pattern is designed specifically to help businesses meet the increasing demands of omnichannel customers. Bright Pattern’s Cloud Contact Center solutions are used globally in 26 countries and 12 languages by companies of all sizes.

Be Truly Omnichannel in the Cloud

Other vendors are multichannel not omnichannel, and don’t offer the breadth of our channels. Bright Pattern maintains context and delivers an effortless, personalized customer experience.

Easiest to Deploy and Fastest Time to Revenue

Our solution can be deployed quickly, in days to just weeks, saving you time and money.

Experience a Brighter, Better Partnership

2018 FRONTRUNNERS QUADRANT FOR CALL CENTER SOFTWARE

The Partner Program benefits by selling top rated cloud contact center software with accolades and recognition from top review sites and industry analysts. Bright Pattern was ranked among top vendors including Five9, NICE inContact, and Genesys in the 2018 FrontRunners report by Gartner and Software Advice. Over 100 companies were evaluated by Gartner and only the top providers were included in the matrix. Criteria for the matrix included customer ratings through Software Advice and usability of the cloud contact center software.

“Bright Pattern gives Waterfield Technologies the ability to provide a consistent and seamless experience across all channels with real-time visibility into channel performance. We are excited to partner with Bright Pattern to deliver a cost-effective option for customers looking to migrate or implement a cloud-first contact center.”

Howard Leary of Waterfield Technologies

“Together we are serving a wide range of contact centers mainly European, increasing the services of some large international companies, and thus increasing the number of customers who rely on us. The added value of this partnership is the strong alliance that has developed between our companies and the speed with which we help our customers. We provide a comprehensive portfolio of solutions to meet all requirements and resolve issues in a simple way.”

Massimo Triggiani, CEO of BeCloud

“By partnering with Bright Pattern, we are able to provide our team members with an improved experience and our clients with a true and seamless omnichannel solution. We evaluated many omnichannel solution providers and Bright Pattern was the only cloud-based contact center provider that had all the functionality we needed. The omnichannel capabilities and tight integration with Zendesk will allow us to deliver the highly personalized customer service that leading luxury brands require.”

Sally Hurley, CEO of VIPdesk Connect

BRIGHT PATTERN PARTNER PROGRAM

Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies.