Hire Terms & Conditions

Terms & Conditions

These Terms and Conditions (Terms) will apply to the hire of bicycles and related equipment (Bikes) by the hirer (you) from Pedal Progression Limited (we/us).

1. Booking and Terms of Hire

1.1 You can book a Bike for hire online (where available) by telephone or in person.

1.2 When we accept your booking, a binding contract is formed between you and us on the basis of these Terms.

1.3 Where you book on behalf of someone else, you must make sure that you have their authority to book and that they agree to these Terms.

1.4 You and anyone else in your party 18 or over will be required to sign a Hire Form (Hire Form) to confirm that they are familiar with and agree to these Terms before we will provide them with a Bike. A parent or guardian will be required to sign on behalf of anyone under 18. If any person does not sign, we shall be entitled to refuse to hire a Bike to that person.

1.5 Before releasing the Bikes, the person making the booking (or anyone else we agree to accept) (Party Leader) must provide us with an acceptable form of identification (photo id, including name and address which matches the credit/debit card on which payment was made, or other id we agree to accept). We will retain your identification until you and your party return the Bikes to us in the condition required by clause 5.4.

1.6 The hire period starts when the Bikes are collected from us at Ashton Court Cycle Hub (Hub) and continues until the Bikes are returned to the Hub (Hire Period).

1.7 You are permitted to take the Bikes off-site provided that you comply with these Terms.

1.8 We reserve the right refuse to cancel or to curtail the Hire Period if we consider that you or any of your party:

1.8.1 are intoxicated with alcohol or drugs (or likely to become intoxicated);

1.8.2 are unruly or abusive;

1.8.3 are, or are likely to be, reckless or a danger to yourselves or others;

1.8.4 are or are likely to be a nuisance to others

1.8.5 are in breach of these Terms.

1.9 We also reserve the right to cancel or curtail a Hire Period if we consider that it is unsafe or otherwise undesirable to allow you to use, or continue to use, the Bikes (for example, if there is extreme bad weather).

2. Charges and Payment

2.1 Our hire charges are set out on our website (www.pedalprogression.com) and are inclusive of VAT (where applicable).

2.2 Whether you book online, by telephone or in person, you must pay for the Hire Period for the Bikes before the start of the Hire Period.

2.3 You agree to pay our additional charges if you return the Bikes after the end of the Hire Period. These additional charges are displayed on the Hire Form. We do not give refunds or credit for bikes returned before the end of the hire period.

2.4 If you fail to return the Bikes in the condition required by clause 5.4, you agree to pay our reasonable costs of repair (where possible) or replacement of the Bikes. If we have to replace the Bike because it has been lost or is damaged beyond economic repair, we shall be entitled to replace it with a new bike of the same standard as the lost or damaged Bike.

2.5 The Party Leader agrees to be responsible for payment of all charges not paid by other members of his party.

2.6 If we cancel your Bike hire under clause 1.9, we will refund any charges you have paid. If we cancel under clause 1.8, we reserve the right to charge you for the full Hire Period regardless of whether or how long you use the Bikes.

3. Cancellation Charges

3.1 You will be entitled to cancel your booking at any time but we will be entitled to charge you the following amount if you do:

Up to 10 days before the Session – Full refund less 10% admin charge
10 days or less before the Session – No refund

3.2 We will return the balance of any payment already made by the same method as payment was originally made as soon as we are reasonably able.

4. Our Responsibilities

4.1 We will provide you with the Bikes for the Hire Period booked by you. Where at all possible we will ensure that the Bikes provided are of the size and specification booked (it would only be in unusual circumstances, for instance where a previous hirer has damaged the Bike intended for you, that we would need to provide an alternative (which we will do our best to ensure is suitable) or cancel the Bike hire).

4.2 We will carefully check that the Bikes are in good and safe condition before releasing them to you.

4.3 We will give you a safety briefing explaining how the Bikes should be used before the Hire Period.

4.4 A puncture repair kit and pump is available upon request and is included within the hire charges.

4.5 A helmet is also included in the hire charges and we recommend that one is worn at all times you are riding.

5. Your Responsibilities

5.1 During busy periods you may have to queue to collect your bike. We recommend arriving 15 minutes before your session is due to start and will always endeavour to allow you your full time on the bike unless you are late arriving and the bike you have booked is needed for following customers who have paid.

5.2 We recommend that you make sure you cycle within your current skill and experience levels. You should not attempt any trails or techniques which are outside these. It is your responsibility to assess the trails you ride and the features which you are capable of tackling. Please note that our Bikes are capable of tackling most features you may come across if you are sufficiently skilled and physically able, but this does not necessarily mean that they will be capable of being used in these circumstances by every rider. It is up to you to make this judgment.

5.3 We recommend that you wear a suitable cycle helmet at all times when riding. This can be the helmet provided by us or one provided by you. If it is your own helmet, it is your responsibility to ensure it is suitable and undamaged.

5.4 You must ride responsibly at all times, with due consideration for other cyclists, pedestrians and road and trail users. You must not ride on any paths, tracks or areas where cycling is not permitted. Please observe normal trail etiquette (such as giving way to faster riders and pulling over to the side of a trail if you intend stopping).

5.5 You are responsible for all Bikes and other equipment hired or loaned to you and it your responsibility to keep these items safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear. When unattended, you must ensure that your Bike is securely locked. You will be responsible for any loss of, or damage to, a Bike or other equipment provided to you and you must make payment for any loss or damage in accordance with clause 2.4.

5.6 During the Hire Period, you must check your Bike from time to time (and particularly after a crash) for damage which may affect your safety. If you find any significant damage which you are unable to repair appropriately, you should not use the Bike and return it to us without delay.

5.7 If you take the Bike(s) away by vehicle, you are responsible for ensuring that you have an appropriate bike rack or other method of securing the Bike(s) to the vehicle which is both safe and will not damage the Bike(s).

6. IMPORTANT – Safety & Safety Briefing

6.1 You are responsible for your own safety. Cycling involves personal risk and you must ride responsibly.

6.2 We recommend that first-time or novice riders, or riders under 16 must use the Bikes under the supervision of an experienced rider.

6.3 You must not cycle when intoxicated or under the influence of medication. You are advised not to cycle when fatigued.

6.4 We will give you a safety briefing before we allow you to take the Bikes. It is essential that you listen carefully to the safety briefing and tell us if there is anything you do not understand or you are not entirely comfortable with.

7. Liability and Disclaimers

7.1 We will be responsible for death, personal injury and damage to or loss of possessions suffered by you which was caused by our negligence, breach of these Terms or failure to use reasonable skill and care.

7.2 We will not however be responsible for death, injury, loss or damage which results from:

7.2.1 your own actions or omissions;

7.2.2 the actions or omissions of any third party not connected with the provision of your Bike hire;

7.2.3 the condition of the trails, weather conditions or other environmental conditions;

7.2.4 anything else not caused by us.

7.3 We will not be responsible for any death, injury, loss or damage to the extent that it was not reasonably foreseeable.

7.4 If we are unable to honour your booking for any reason, we will refund to you the charges already paid but we shall have no further liability.

7.5 We are not responsible for any trails or routes. They are maintained by third parties. Any information we provide in relation to any trails or routes is provided in good faith based on the information provided to us, but we cannot guarantee that this information is accurate or complete at the time you intend to use the trail or route.

8. Personal Data

8.1 On our Booking Form, we require you to provide personal information such as name, address, email address and phone number. We will retain this information until the end of the Hire Period and will then destroy it, except as set out in clause 8.2. If you provide credit or debit card details, we will use this information only for processing your payment.

8.2 Unless you tell us otherwise, we will use your name, address and, if provided, email address to provide you with information about our services and our news. However, we will not release this information to anyone else.

9. Other Important Terms

9.1 These terms will take precedence over any contradictory terms elsewhere (for instance on our Booking Form).

9.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need the consent of any person acquiring rights under our guarantee to end the contract or make any changes to these terms.

9.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

9.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date.

9.5 These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.