FAQS

GENERAL INFORMATION

You can provisionally hold tickets for 10 days with no obligation when making a booking over the phone. After the 10 days, we require a £10 non-refundable/ non-transferable deposit per person.

You also have the option to make a booking online via our website. We would require immediate payment £10 per person for you to secure the booking via debit or credit card. Bookings will be held for 3 days if payment is made via an electronic bank transfer.

*These items are optional- There will be a small charge on the evening

**Fun casino- All profits are donated to our chosen charity, The NSPCC.

Is there an age restriction?

Guests between 16-18 years old are welcome at the venue but we request that we are made aware of any under 18’s attending with your group to comply with our alcohol licensing policy.

All-inclusive nights are restricted to over 18’s only

What are all-inclusive nights?

All-inclusive party nights include beer, cider, bitter, house wine, alcopops and soft drinks all evening.

It excludes spirits, cocktails, champagne, fairground rides/stalls and fun casino which can be purchased separately on the evening.

We operate a strict responsible drinking policy to ensure the safety and enjoyment of all of our guests.

Can I add and cancel tickets?

We will do our best to accommodate your request. However this will strictly depend on availability. Booking changes can only be accepted from the party organiser.

Should you require to cancel tickets, please refer to our terms and conditions.

Refund 100% less deposit, if cancelled more than 56 days prior to your event date.

Refund 75% less deposit, if cancelled more than 28 days but less than 56 days prior to your event date.

Refund 50% less deposit, if cancelled more than 14 days but less than 28 days prior to your event date.

No refund, if cancelled 14 days or less prior to your event date.

When do I receive my tickets?

Assuming we have received full payment, tickets will be sent out via email to the email address registered on the booking around 2-3 weeks before your party date.

What happens if I forget my tickets?

Tickets are required to gain access into the party. Failure to present tickets to security will result in lengthy delays while we check our systems.

PAYMENTS

How do I pay for my booking?

Our preferred method of payment is via an electronic bank transfer. We also accept cheques made payable to Vivid Experience Ltd’ and debit or credit cards.

Is there an additional charge when paying on a credit card?

There will be a 2% surcharge when using a credit card. However there are no additional charges when using a debit card.

Do you accept American Express cards?

No. Payment can be made using a debit/credit card, cheque or via an electronic bank transfer.

Will I receive a receipt?

All correspondence is via email. A VAT invoice will automatically be sent to the email logged on your account once a payment has been made. Proforma invoices are also available on request.

Do I have to pay the full ticket price straight away?

You are able to provisionally hold a booking for 10 days before any payment is due when booking over the phone.

What happens to my booking if I miss the payment date?

Bookings will automatically be cancelled if payment hasn’t been received by the specified date.

When is the balance due?

Remaining balance payments are due 8 weeks prior to the event. If a booking is made less than 8 weeks prior to the event, we require full payment on booking.

Can I make part payments?

Unfortunately, we do not accept part payments. We ask that the party organiser makes 1 payment for the deposit and 1 payment for the final balance. Multiple cheques/ payments will not be accepted.

TIMES

What time does the venue open?

Doors open at 18:45pm, where a 45 minutecanapé reception will commence.

What is the latest we can arrive?

We recommend guests arrive no later than 19:30pm.

What time is dinner served?

You will be invited to take your seats for dinner at approximately 20:00pm and dinner will be served at approximately 20:25pm.

What time does the rides and bar close?

All rides/stalls and bars close at 12:45am.

When does the venue close?

Doors close at 01:00am.

DRESS CODE

What do I wear?

Our guests love getting dressed up and it really does add that extra special feeling to the night, so get those glad rags out and smarten up!

Can I wear jeans?

We do not allow jeans of any colour, trainers, t-shirts or sportswear to be worn on the night. Guests will be refused entry into the venue if wearing any of the items listed.

TRANSPORT

Where can I park my car?

There are a large number of car parking spaces in the multi storey car park near the venue.

£2 for up to 1 hour
£5 for up to 2 hours
£7 for up to 5 hours
£10 for up to 9 hours
£15 for up to 24 hours

Can I leave my car over night?

Cars can be left overnight at the owner’s risk.

Can taxi’s drop off right outside the venue?

A taxi rank operates from directly outside the venue.

CLOAKROOM

Is there somewhere I can leave my belongings?

There will be a fully staffed cloakroom for guests to leave any belongings free of charge. You will be provided with a ticket which must be presented when collecting your items. Please note we cannot be held responsible for any loss or damage of items left in the cloakroom.

What happens if I lose my ticket?

You will be asked to wait until all items have been collected at the end of the evening before any items are released.

TABLES

Is there a minimum booking requirement?

On Sunday, Monday, Tuesday, Wednesday and Thursday we have a minimum booking requirement of 8 guests. On a Friday and Saturday we have a minimum booking requirement of 10 guests.

What happens if my number of guests falls below the minimum number?

We would require full payment for the minimum requirement.

How will I be seated?

Our round tables seat between 8-12 people. Larger numbers are split over tables located directly next to each other.

When will I find out where my tables are located?

Due to the amount of changes we receive from customers, table plans are not completed until the day of the party and therefore we are unable to provide guests with table numbers prior to the event. Table plans will be clearly displayed in the reception area on the night with allocated table numbers.

Will I have strangers on my table?

You will only ever be seated with people in your party, we do not mix groups.

Can I request a table?

Should you wish to sit nearer the stage (or further away!) please speak to a member of our Events team who will try their best to accommodate all requests. Please note tickets are allocated on a first come first serve basis, so we cannot make any guarantees.

Can I do a seating plan?

You are welcome to come and add your own name places to your table(s) on the evening during the reception. Please notify a manager when you arrive and they will show you into the dining room.

MENU

Do I have to choose my meal?

Yes. We offer a set menu with a vegetarian alternative.

What if I have an allergy?

We hold full allergen information in the office which can be sent to you upon request and our menu can be adapted accordingly.

What if I don’t like the menu?

As it is a set menu we regret that we are unable to prepare alternative dishes.

When is the latest I can send my menu over?

Menu choices for every member of your party must be submitted no later than 2 weeks before the event.

What happens if I don’t select my menu?

Your menu will be pre-selected for you. Therefore we will be unable to cater for any dietary requests.

DRINKS

Can I bring my own drink?

Under no circumstances, do we allow guest to bring their own alcohol onto the premises.

Is there a cash/ card bar on the night?

All of our bars accept cash and cards. However the pre-ordered drink vouchers and packages are not available on the evening.

Can I pre-order drinks?

Yes. We offer some exclusive ways to save money on drinks and help your evening run smoothly.

Pre-order wine for your table(s)

We strongly advise you to pre-order wine for your table(s). You will avoid having to spend time at the wine order point on the evening which can become very busy. Your wine will be waiting for you (chilled if necessary) at your table when you are seated for dinner.

We offer great ways to save money on drinks – either by pre-ordering discounted drinks vouchers (which entitle you to a glass of house wine, bottle of beer or cider or a single spirit and mixer), or by ordering all-inclusive drinks packages. These entitle you to Inclusive drinks all evening and must be bought for all your guests.

*drinks vouchers are non-refundable after the event and cannot be exchanged for cash on the evening.

**please note drinks packages can only be purchased if one is bought for each and every guest in the party. All guests must buy the same package i.e. Party groups cannot mix package 1 and 2. For further info please read our terms and conditions or speak to our events team.

Is there a deadline for drinks orders?

We do not accept any drinks orders less than 2 weeks before the party date and any orders made are only confirmed once payment has been received.

Can I order wine to my table on the night?

We recommend pre-ordering wine for your tables no later than 2 weeks prior to the event. Alternatively, you can order bottles of wine and buckets of beer for your tables once you are seated using your mobile device.

Can I take any leftover drinks home at the end of the night?

No. Vivid’s license conditions do not permit beverages to be removed from the venue.

FAIRGROUND TOKENS

How do the fairground attractions work?

Tokens can be purchased in strips of 5 prior to the event priced at £5 per strip or single tokens can be purchased on the evening priced at £1 per token.

Fun casino – £5 per go (5 tokens)

Fairground rides – £3 per go (3 tokens)

Fairground attractions – £2 per go (2 tokens)

The 3 guests with the most fun money at the end of the night will be awarded prizes.

How much is the fun casino?

£5 will buy £10 of fun money for you to gamble on Roulette and Blackjack. Tokens are available to be purchased prior to the event and on the night.

All profits are donated to our chosen charity, The NSPCC.

PHOTOGRAPHY

Is there a photographer on the evening?

A professional photographer will be more than happy to take formal (or informal!) photos throughout the evening.

Is there a charge for photos?

Individual photos are £10 per print or 3 prints for £25.

Can I purchase photos after the event?

Photos can only be purchased on the night. They are not available after the event.

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