Frequently Asked Questions

Need help? Be sure to visit our support forums for answers to your questions!

Q: Can my team members have access to the online portal?

A: Yes, depending on the level of membership or access you have invested in, you will have additional accesses for your team members included. Additional logins are also available for only $10/month.

Q: Can I see track what my team members have completed?

A: Yes, you will have the ability to see what any "children" registered under your access have completed (COMING SOON)

Q: Does everyone need their own access?

A: Yes, each team member will need their own access with a unique email address. This will allow the tracking of completed courses, the earning of CE credits (where applicable), the awarding of certifications (where applicable), and the recognition of completion.

Q: How do I sign up my team members?

A: The purchaser of the training (known as the 'parent' account) will log in and go to either the "Fast Start" page or to "My Account" and then "add team members." You will need a unique email address for each team member. Once the parent has added the team member (known as the 'child' account) an email will be sent to the email with their unique user name and password. Child accounts, will have access to the trainings and courses that the parent has invested in. Child accounts can not see any billing information.

Q: I didn't receive my email with my login?

A: If you haven't received your username and password within 2 hours after joining, please check your spam and junk folders first and if you still haven't found it, you will need to call or email our office and they can reset and provide you your login information.

Q: What courses can I receive CE credit for?

A: Currently, the only course that includes CE credit is Hygiene Explosion. As additional courses with CE credit are available, we will add those here. Instructions for receiving the CE credit are provided upon completion of the course.

Q: I can't remember my password?

A: From the login page you can click "forgot my password." If that doesn't work, you can call or email support and they can provide your password for you.

Q: I am having trouble downloading my certificate in Safari!

A: In order to download the certificate in Safari follow these steps.

1- Go to Safari’s menu and click Preferences. See the image below.

2- Go to ‘File download location’ and set the download location as ‘Ask for each download.’

3- Go to the ‘My Courses’ page inside of "The Team Training Institute" and click ‘Expland All'.

4 - Scroll down the certificate you want to print and click on the certificate icon.

5 - When the download location and Save As box pop up, delete the HTML at the end of the certificate name and choose the location where you would like the certificate to save.

Done! Your certificate can now be found wherever you chose to download it.

Q: I forgot my username. What now?

A: Your username is the email address. If you have multiple email addresses, determine which email address has been receiving your course emails and use that email address to log in.

If you still can’t figure out your username, click on “Contact Us’ and send customer service an email.

Q: I forgot my password. What now?

A: No problem. Just go to "The Team Training Institute" and click ‘Log In’. Once you are on the Login page and click on ‘Lost Password’.

Once you click on ‘Lost Password’ it will lead you to a page that asks for you Username.

Enter your Username (the email you use to log into the site) and click the ‘Get New Password’ button.

Next, go to your email. There you will find an email inviting you to reset your password. Click the link in that email and change your password.

Q: How can I check my progress on a particular course?

A: You can see your progress in two places;

You can log into the course and look at the sidebar titled ‘Progress Bar’.

You can also go to ‘My Courses’ under the ‘Members’ menu header. Scroll to the middle of the page and click on ‘Expand All’. This will show you the progress for all of your courses.

Q: What are the Badges?

A: Badges are the achievements awarded when you complete a lesson or course. Your lesson badges are found in ‘My Achievements’ under the ‘Members’ header.

Course badges are awarded when you complete a course. The course badges are digital badges that can be shared on your social platforms, linked in your LinkedIn Certifications, added to your email signature and/or displayed on your website. These badges are issued through Credly. Instructions for how to display and share these badges will be sent to your email when you complete your course.

Q: How can I contact the Support?

A: This will be depending on Clients choice, we will guide it there. Either on CS Email or on Contact us form.

Q: How do I setup my free Credly.com account?

A: To setup your free Credly account go to Credly.com and click on ‘Sign In’ at the top of the screen. Go to the bottom of the ‘Sign In’ page and click ‘Create an Account’.

On the ‘Create Account’ page enter your First name, Last name, email, password and agree to Credly’s Terms of Service and Privacy Policy. When entering your email, make sure you use the same email address to register for your Credly account as you used to sign up for "The Team Training Institute".

Q: How do I download my Digital Badge?

A: To download your Digital Badge, log into Credly and follow the steps below. If you haven't created your free account at Credly.com, first follow the instructions under: “How do I set up my free Credly.com account?”

Go to Credly.com and log in.

Click on the "Earned" tab.

Go to the badge you want to share.

Hover your mouse over the image until the "Manage" button appears.

Above ‘Manage’ you will see an icon that looks like a less than sign ‘＜’, click on this ‘Share’ icon.

A popup window will appear with sharing options, one-by-one follow the instruction on how to share and display your badge in various mediums.

Q: How do I download my Certificate?

A: To download your Certificate, log into "The Team Training Institute" and follow the steps below:

Select ‘My Courses’ from the ‘Members’ drop down menu..

Scroll down the certificate you want to print.

Click on the certificate icon.

Q: Can I change my email to a different email?

A: Yes you can change your email in our system. Please Click HERE, and you go to the email update web page.