Tots Town Terms & Conditions and Privacy Information

Tots Town Ltd (registered in England and Wales registration number 9823308 – VAT registration number 266161894), whose registered office is at The Moat House, Sallow Lane, Wacton, Norwich, Norfolk, NR15 2UL, knows that you care how information about you is used and shared and we appreciate your trust in us to do it carefully, sensibly and professionally. This notice describes our privacy policy and forms part of our website terms and conditions (‘Website Terms’).

By accepting our Website Terms or by visiting www.tots-town.co.uk (‘the Website’) you are accepting and consenting to the practices described in this Privacy Policy.

The Website is brought to you by Tots Town Ltd. Tots Town Ltd believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998, and from 28 May 2017 onwards, the General Data Protection Regulations (GDPR) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect and process Personal Data. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Booking Terms and Conditions. We claim copyright of this Privacy Policy; if you wish to copy it, or elements of it, you must seek our agreement first.

None of the Personal Data we hold about you is ‘sensitive personal data’ within the meaning of the Data Protection Act 1998 and GDPR, for example, information about your health or ethnic origin. We only collect data that is strictly necessary to provide the services you want; and we treat your provision of your data to us as you providing consent for us to handle, store and process it for the purpose of provide the service you requested. Where you provide us with data on other people, you must have sought their consent too.

Information we collect and how we use it.

Play Session Bookings: We ask customers to provide their name, address, phone number and email; we use this to manage your booking. Our website records your IP address and this is used as part of our online security processes.

Online Payments: We only use highly reputable 3rd party companies to process your online debit/credit card payments. We pass the details you provide during booking (name, address and contact details) to these 3rd party payment providers, but you provide them with your payment card information. We believe this gives you the best level of security for online payment transactions. These 3rd parties in turn provide Tots Town with an e-receipt; this is an e-commerce standard process which is necessary for Tots Town to process your bookings, and enables refunds to be provided, but does not provide the payment data needed to take further payments. When you use these 3rd party payment providers, the use and security of the card data is their responsibility and how they do this is detailed in their policies.

Party Bookings: To manage party enquiries and bookings, we ask you to provide your name, address, email, phone number, child’s name and age. We use this data to enable us to manage your party booking effectively.

Trend Analysis: As well as using the data you provide to manage the services you want, we also conduct trend analysis to identify how customers use our services; all data is anonymised before we use it in this way.

With the data you provide us, we will contact you in any way (including mail, email, telephone, text or multimedia messages) about the products and service you want from us. If you decide you don’t want us to contact you in a specific way, let us know. We don’t use your data for other purposes such as sending you advertising information.
We don’t utilise Automatic Decision Making processes. If you wish to object to how we process your personal data, you can e-mail play@tots-town.co.uk.

When will we pass your data to 3rd parties?

We may allow other people and organisations to use Personal Data we hold about you in the following circumstances: – If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets. – If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

– We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes of providing the goods and services you want. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes.

– From time to time, these other people and organisations to whom we may pass your Personal Data may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy, the Data Protection Act 1998 and GDPR.

Destruction of information

We will hold your information only as long as it is necessary to manage your booking, and to support statistical analysis of the services and goods we provide. Your personal data will typically be held no longer than 2 years and will be deleted when no longer required. Anonymised data used for statistical analysis will not be destroyed.

Accessing, and correcting, your data

If you would like access to the Personal Data that we hold about you, you can do this by emailing us at play@tots-town.co.uk or writing to us at the address noted above. We don’t use Automated Decision Making processes, and that means that the details of personal data we hold about you will not be provided in a Machine Readable format.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at play@tots-town.co.uk or write to us at the address above to update your Personal Data.

How do we protect your data?

We have strict security measures to protect Personal Data. We work to protect the security of your information during online transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

The Internet

If you communicate with us using the internet, we may email you about the services and products you want. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’. These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

– Letting you navigate between pages efficiently

– Enabling a service to recognise your computer so you don’t have to give the same information during one task

– Recognising that you have already given a username and password so you don’t need to enter it for every web page requested

– Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

If you would like more information, please contact our Data Protection Manager, Mr Ian James at Tots Town Ltd, The Moat House, Sallow Lane, Wacton, Norwich, Norfolk, NR15 2UL, or email us at play@tots-town.co.uk.

By using this website, you agree that we can place cookies on your device.

Links

The Website may include links to other websites. We do not provide any personally identifiable customer Personal Data to these third-party websites except where detailed in this privacy policy.

We exclude all liability for loss that you may incur when using these third party websites.

Further Information

If you would like any more information or you have any comments about our Privacy Policy, please either write to us at Data Protection Manager, Mr Ian James, Tots Town Ltd, The Moat House, Sallow Lane, Wacton, Norwich, Norfolk, NR15 2UL, or email us at play@tots-town.co.uk.

We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by writing to the above address or by emailing us at play@tots-town.co.uk. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.