We are delighted you have chosen our hospital for your healthcare needs.

We understand that coming into a hospital can be an anxious and unfamiliar time. Our hospital team is dedicated to ensuring your stay with us is both restful and supportive of your treatment and recovery. This guide aims to provide an overview of the services available to you and your visitors.

We continuously appraise each element of our patient care to ensure your stay is a comfortable one. A specialist team of professionals will oversee your care and visit you throughout your stay. We encourage you to complete our independently audited patient satisfaction questionnaire, as well as raise any concerns with a member of the hospital team. It is through the continuous evaluation of patient comments and suggestions that we are able to measure and improve upon our service. We hope that your stay is a pleasant one and wish you a speedy recovery.

Andrew Barker
Chief Executive Officer
Phoenix Hospital Group

Patient facilities

Weymouth Street Hospital provides acute surgical and medical services for inpatients and day-cases. These include diagnostic and treatment services, such as pathology and physiotherapy, as well as operating theatres and modern patient accommodation. The hospital also provides an on-site pharmaceutical service. Consultants from a wide range of specialties operate from the hospital, and are supported by a Resident Medical Officer.

Your care

Nursing care: Whilst our dedicated and professional nursing staff will be caring for you during your stay, your consultant is in overall charge of your clinical care. To support your consultant, a Resident Medical Officer is also on-site. Infection control: Control of infection is given the highest priority and all staff takes responsibility for this. Patients and their visitors will be asked to use alcohol hands gels and follow staff guidance where necessary.

Pain management: Some operations and procedures may cause pain or discomfort; however our aim is to ensure you are as comfortable as possible. If you do experience any pain, please speak to your consultant or the nursing team.

Your rights:

Whilst at Weymouth Hospital, you can expect your patient rights to be respected at all times.

• Information about any treatment received at Weymouth Street Hospital will be kept in confidence by all staff

• All staff will respect your privacy, dignity and religious and cultural beliefs at all times

The nursing staff will keep you informed of any changes in the plans for your treatment:

• All staff wear name badges and will address you with your preferred name/title

• Any proposed treatment (including risks and any alternative treatments) will be clearly explained to you before you are asked to sign a consent form

• You will be informed in advance, where possible, of any change of the date or time of your treatment

On arriving at the hospital, your room will have been prepared for you. During your stay our housekeeping staff are trained to minimise the inconvenience to you when cleaning the hospital and will be happy to provide any additional cleaning services that you may require.

All of our bedrooms are equipped for your convenience and medical care. Please approach a member of the nursing team if there is anything you require. Your bed is electronically operated and can be adjusted for your comfort. A member of the nursing team will show you how to operate the bed when you arrive. Nurse call system: If you require any assistance during your stay, please feel free to use the nurse call system at any time. The system operates from both your bedroom and bathroom and can be used for any requirement you may have. Your bathroom: Fresh towels are provided daily and a selection of toiletries are available for you to use. Please speak to a member of the nursing team if you would like any help with using your shower. Entertainment: Your room is equipped with television, and WIFI.

Newspapers and post If you would like to any newspapers or magazines (charges apply) to be delivered to you during your stay, please ask a member of the nursing team to arrange this for you. Any incoming post will be delivered to your room and if you have any outgoing mail to be posted, a member of the nursing team will be happy to arrange this.

Our Chefs prepare delicious food cooked to order

We pride ourselves on our healthy home cooked menus. We appreciate that good food is an important part of your stay with us and your recovery. Whether you prefer a small light meal or something more substantial our experienced Chefs are here to prepare your choice of freshly cooked food.

‘The food was a highlight of my stay. It was so delicious I had to Tweet pictures to my friends.’

The timings of our dining service and our menu choices have been developed in response to our patients’ feedback. Please take the time to choose from our extensive menu selections available throughout the day.

If you have any special requests please speak to our guest support team and we will be more than happy to accommodate you.

All our ingredients are locally sourced and cooked to order. Halal and Kosher menus are available and we can provide gluten and dairy free options as required. Please feel free to let us know if you have any other special dietary requirements and we will endeavour to provide it for you.

Our head Chef has been a chef his entire career and worked in many well-known restaurants. His highly qualified team skilfully prepare a range of both traditional and international cuisine. For example, we offer an Arabic menu options with a full translation available, as well as traditional British favourites. We have a children’s menu for our younger patients.

5 Star Ratings

We are proud of our 5 Star Food Hygiene rating and our patient feedback is always excellent. Our Head chef has achieved the highest food hygiene qualifications available and instills these high standards throughout his team.

You are welcome to have visitors from 8:00 am to 10:00 pm during your stay at Weymouth Street Hospital. Our front entrance is locked from 8:00 pm; there is a bell to call the night security officer if needed. You are also welcome to have your religious representative visit you during your stay.

We are happy to recommend local hotels for your relatives and friends.

We have arranged a special rate with The Marylebone Hotel which is ideally located a just a few minutes away.

We advise you not to bring valuables or large sums of money, as we cannot accept responsibility for personal belongings, and you are advised to leave such items at home. There is a safe in your room for personal belongings, which can be located in the cupboard.

Your consultant or nursing team will inform you when you can leave the hospital. There are a number of administrative processes which require completion to assist in your departure. Before you leave, your nursing team will arrange any medication or follow up appointments which may be required. Your consultant and nursing team will advise you on any ongoing care before departure, but please speak to a member of the nursing team if you have any questions before you leave.

Departure: Before leaving the hospital, please report to main reception where a member of the reception team will confirm your discharge. Any invoices for telephone calls, visitor meals, or other personal services will need to be settled on departure. Please note that departure time is 10 am on the day of discharge.

Your comments: We encourage you to complete our independently audited patient satisfaction questionnaire, as well as raise any concerns with any member of the hospital team. It is through the continuous evaluation of patient comments and suggestions that we are able to measure and improve upon our service. The questionnaire will be issued during your stay. All information will remain anonymous unless you would like us to respond to your feedback.

Transport: We advise you to arrange for a family member or friend to drive you home from the hospital. If you would like any help with this prior to leaving the hospital, please let a member of the nursing team know. We are also happy to arrange a local taxi. If you have any concerns or queries once you have left the hospital, please do not hesitate to call and ask for the Senior Nurse, who will be more than happy to help you.

The hospital charges for its services. The patient is liable for payment unless other arrangements have been agreed in advance of the patient’s account. Any shortfall between the amounts paid by the insurer and the total charges incurred remain the responsibility of the patient. Should you wish to enquire about room charges, please speak to the nurse caring for you.

Please note that consultants are not employees of the hospital and make a charge both for the consultation and for any surgery or treatment that is performed. Payment for services received can be made by cash, cheque, bank transfer, or credit/ debit card (except American Express). A standard admission agreement is available for reference.

Weymouth Street Hospital is registered under the Data Protection Act 1998. On receipt of a request in writing along with the appropriate fee, all health records relating to your treatment within the hospital will be provided.

The Weymouth Street Hospital has a rigorous system of infection prevention and control policies, surveillance, training, auditing and cleaning regimes, which includes all staff from consultants to housekeepers. As a result, we can ensure we have the lowest post-operative infection rates including MRSA, which gives our patients the peace of mind they deserve.