Quantifying The Business Benefits Of IT Service Management

Through a series of C-level interviews, independent research firm IDC compiled data on the efficacy of HP OpenView Service Desk. Some of their findings include:
-IT productivity increased by an average of 14% after deploying HP OpenView Service Desk. This translated into an average cost savings over three year of roughly $4.2 million annually. Normalized for company size, this translated into $17,235 per 100 users.
-Downtime cut by an average of 57%
-Based on a median investment of $1.2 million over three years, the hard ROI from deploying HP OpenView Service Desk was, on average, 130%, with an average payback period of 13.5 months.

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