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The rooms aren't as modern as the Pullman in... - Review of Shangri-La Golden Flower Hotel

This was the second hotel in a 3 city tour of China. Of the 3 hotels, this one came in third but that doesn't mean it was bad. The rooms aren't as modern as the Pullman in Beijing or the Renaissance in Shanghai but they were clean and wifi was available IN ROOM for no extra charge unlike the others. The elevators are tiny so it may take several trips if you have a large group or a lot of luggage to get to your floor. Staff was superb and the breakfast was wonderful. There may be nicer hotels in Xi'an but there is nothing wrong with the Golden Flower and I would stay there again.

Stayed April 2013, traveled with friends

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Ask DeerBio about Shangri-La Golden Flower Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed at the Shangri La Golden Flower hotel in mid April. Rooms are simple and modern, and in good condition. Our room had two single beds, a sofa, desk, flat screen TV with CNN and BBC in English, and a mini safe. The bathroom was well appointed and modern. Two complimentary bottles of water are provided daily. Note that in China, a standard two bed room contains two single beds. If there is a third person in the room you need to reserve a roll away bed. There is a good sized indoor pool and hot tub. Note that swim caps are required, even for bald people like me. They have a few you can borrow if you don’t have one. The workout room has a good assortment of cardio and weight machines. Breakfast was included in our room rate, and was a variety of western and Asian dishes, plenty to choose from. The front desk was very helpful and efficient, and a greeter was always there to chat and make sure everything was ok with our stay. The location isn’t really near any sights, so if you aren’t in tour group, you will need a taxi to get to the center of town. It seems like a safe area. We had no issues, this is a comfortable place to stay.

Stayed April 2013, traveled with family

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Ask jah39a about Shangri-La Golden Flower Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed in this hotel for a short vacation in April of 2013. We bought a package deal with breakfast and tour to see the warriors and main points in the city. The hotel is not new, but well kept. The rooms are ok size, good housekeeping, and very friendly and helpful staff. The tour guide was very good and accommodating. We enjoyed our stay and the tour.

Stayed April 2013, traveled as a couple

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Ask Marina G about Shangri-La Golden Flower Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Having stayed in several fabulous Shangri La Hotels this was a disappointment. The hotel is rated 5 star however is 3 star at best. We rejected our first room as soon as we walked in due to stains on furniture and carpet. Carpet in the hallways was worn, torn and dirty - not due to staff lack of attention but in need of complete replacement. The hallway also smelled. Staff up graded us to a premier room that was large and comfortable enough however a cost saving reno of the bathroom left a tub that should have been replaced (stained tiles, painted over sealant). Furniture in the main areas needs replacement as much of it is frayed and again covered with stains, the worst being the chairs in the cafe. The breakfast buffet was plentiful yet the food unattractive. The best thing about the hotel was the staff who were all helpful, polite and delightful.

Room Tip: Go for the premier. The room is very spacious and ours at least was in much better shape than the b...

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Stayed April 2013, traveled with friends

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Ask Nora G about Shangri-La Golden Flower Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dear Nora G, thanks for your feedback of our property. We are sorry to hear with your stay experience with us. Your feedback has been taken note and will be investigated by our Management. We sincerely apologize for the inconvenience caused during your stay and look forward to exceeding your expectation on your next trip with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We stayed here for 2 nights having previously stayed at the Shangri-la hotels in both Hong Kong and Beijing on this trip. There is no comparison. The Golden Flower ( described as a Shangri-la hotel)in Xi'an is at best 3 star, public areas tired, corridors having stained carpets, unpleasant odour on our 7th floor corridor. Our room was upgraded to a premium room after we complained of the first one where the furniture and carpet were stained ( we are Golden Circle members) and while it was comfortable and reasonably clean, the bathroom was tired and small, urgently needing gutting and replacing. Shocking to us was that the towels were paper thin, in line with what one would find in a 1 or 2 star establishment. The staff were very pleasant and tried hard to be helpful. The breakfast buffet was adequate but far below what we experienced in the other 2 cities, in other words nothing special. We noticed that the carpet in the lobby was frayed in places as were the bottom of the sofas. The bar area on the main floor was fine with newer carpets, We had a private driver and thus were not bothered much by the long distances from the major sites but clearly the location is less than ideal.We were told that there is in fact another Shangri- la hotel in the city , opened about 5 years ago but we didn't get a chance to see it. This Golden Flower hotel is 25 years old and looks its age.We didn't use the spa but accidentally gave it a terrible rating which we are unable to correct.

Stayed April 2013, traveled with friends

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Ask 92JesseG about Shangri-La Golden Flower Hotel

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Dear 92 JesseG, thanks for your feedback of our property, we apologize for the inconvenience caused during your stay. Hotel facilities maintenance is one of our highest priority, your feedbacks on our guest room have been taken note and will be investigated by the Management. We look forward to exceeding your expectations during your next stay with us.

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It was winter. We enter to our room and the first thing we saw was an extra heater on the middle of the hall. We realized after the reason. The room was a fridge and the bathroom was the freezer. Moreover the bathroom was completely outdated. To give an idea the TV was the old big ones TV. You do not expect to see it in a 5 star hotel. Location is very poor. It is far from the nice area and the neighbourhood is not nice. It was a big dissapointment.

Stayed January 2013, traveled with family

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Ask Pablo L about Shangri-La Golden Flower Hotel

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Dear Pablo L, thank you for your feedback of our property. We are sorry to hear with your stay experience with us. The Golden Flower Hotel, Xian located within city proximity provides easy access to some major attractions like the Terra Cotta Warriors and Ming City Wall. Your feedback on our guest room has been taken note and will be investigated by our Executive Housekeeper and Chief Engineering. We sincerely apologize for the inconvenience caused during your stay and look forward to exceeding your expectation on your next trip with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Like anywhere in China it's wonderful to get out of the din, crush of humanity, and pollition, and enter the calm of a good hotel. This place will not let you down. Staff are cordial, but perfunctory. Rooms a spacious and comfortable, with western style baths a welcome amenity. Breakfast service was superb. You'll not go wrong staying here.

Room Tip: Make sure your "non-smoking" rooms was not last occupied by those who smoke the awful Asia...

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Stayed May 2012, traveled as a couple

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Ask John B about Shangri-La Golden Flower Hotel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Shangri-La Golden Flower Hotel China/Shaanxi

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