Executive Support

Websitedecideconsultng The Desktop Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment of. This will include maintenance and management of company desktops, notebooks,
Mobile devices, printers, servers and other office equipment and related software. In addition, this individual will participate in the implementation of

The Desktop Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment of. This will include maintenance and management of company desktops, notebooks,Mobile devices, printers, servers and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. Experience supporting Audio Visual (A/V) technologies (Video production, Webcasting, Live Streaming, Zoom, Telepresence, WebEx or similar technologies.) is required. This position requires an in-depth knowledge of and experience working with MS Office Suite (365, 2016), Adobe (multiple versions), and other desktop applications. Thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, printers, scanners and other peripheral devices.Essential Duties and Responsibilities:

Provide level II technical support to staff by responding to service desk requests from the level I service desk teams.

Provide desktop support via phone/email and in person for all local and remote users

Maintain and perform hardware set up, proper configuration and system modifications to assure high availability and performance.