Important information about your stay

General information:

Hotel Garni Breakfast included: extensive high-quality buffet.

Half board can be ordered upon arrival; reduced price only available for advance bookings. Half board includes a generous breakfast buffet and four-course evening meal in our renowned flambé restaurant Spycher, which is located in the same building.

You will receive a discount if you book half board in advance.

The price for dogs staying at the hotel is CHF 20 per day (does not include food). Dogs are not permitted in the breakfast room and the spa area and must not be left locked in the rooms unattended for several hours.

Arrival and departure:

The rooms are available from 3.00 p.m. on the day of your arrival and check-out is at 11.00 a.m. If you would like to spend the day in Zermatt before you leave, we’ll gladly store your luggage after you check out and you’re welcome to use our showers and changing rooms.

Swiss Rail offers a door-to-door luggage service that will make your journey even more enjoyable. >>

Cancellations:Winter season

Cancellation is free of charge up to 14 days before you are due to arrive.

The full booking amount is charged for cancellations received less than 14 days before arrival.

If you arrive late or depart earlier, you will still be charged according to the details of your original booking. We therefore recommend taking out travel insurance with a cancellation policy, so that you will be spared any costs should you need to cancel.

Summer season

Cancellation is free of charge up to 5 days before you are due to arrive.

The full booking amount is charged for cancellations received less than 5 days before arrival.

If you arrive late or depart earlier, you will still be charged according to the details of your original booking. We therefore recommend taking out travel insurance with a cancellation policy, so that you will be spared any costs should you need to cancel.

Non-refundable discount rates:

The full amount has to be paid immediately at time of booking and is not refundable (special condition for reduced prices).

If you do not pay within 2 days the discounted price expires and we will charge you the standard price.

Because this is a special reduded price, in case of cancellation, the entire amount of 100% remains in possession of the hotel.

At the Aristella you can look forward to all the luxurious amenities of a modern four-star hotel. We have everything you need for a truly memorable holiday in Zermatt: comfortable rooms, delicious cuisine, warm hospitality, a bright, friendly atmosphere and that special Swiss flair. And our staff will gladly inform you about all the activities available in and around Zermatt.