The SAFE-BioPharma Association is a digital identity and digital signature standard for the global pharmaceutical, biotech and healthcare industries. Adobe Sign is a certified product meeting all the SAFE-BioPharma Product and Services Certification requirements. This solution also ensures compliance with FDA 21 CFR Part 11 using digital signatures when using authentication based on certificates issued by providers like TransSped.

Cloud Signature Advances

Ensure consistency and compliance with corporate standards by preselecting one or more cloud-based Digital ID providers through the Account:Admin menu.

Group control over digital signatures

Group administrators can now control digital signature preferences for their specific business processes. Choose to show or hide digital signature form fields in the authoring experience, require that signers add a reason for signing, and more.

BankID signing in Sweden

Easily get signatures from customers and partners in Sweden. Over 6.5M people in Sweden can sign securely using the digital identity given to them by their bank. No enrollment or downloads required.

Experience Innovation

Get files from your Microsoft OneDrive storage. Senders can upload files when sending for signature. Signers can access OneDrive to upload images to be displayed in the document such as pictures, stamps or licenses.

Expand your email customization with two new templates. Now, you can get full control over the email templates used to send reminders to people who haven't signed, or cancel a request for signatures. This is in addition to existing customization options for requesting and confirming signatures. Customization provided through Adobe professional services.

Feature Availability by Adobe Sign Plan

Feature

Adobe Sign Plan

Available date

Life Sciences Compliance

Enterprise

March 16th - by request

Online Payments

Business and Enterprise

March 16th - by request

Fill only with Fill & Sign

All

March 16th

Cloud signature provider preselection

Business and Enterprise

March 16th

Group control over digital signatures

Business and Enterprise

March 16th

Sign with BankID Sweden

Business and Enterprise

March 16th

OneDrive integration

All

March 16th

Adaptive page experience

All

March 16th

Expanded email customization

Enterprise

March 16th - by request

Adobe Sign authentication

Enterprise

March 16th - by request

*All Adobe Sign features and release dates are subject to change.

Resolved Issues

Issue ID

Description

4189092

Corrected date format for EU customers in the Archived section of the Manage page

4194130

Corrected a problem where conflicting authentication methods resulted in a blank Authentication drop-down for workflows

4195998

Corrected a condition that could cause form field templates to throw a server error

4198332

Improved the workflow designer layout in terms of field size and spacing

4198567

Improved Radio Button placement

4198771

Corrected a state where Group Admins could not update the email for users in their group

4202918

Corrected a state that users could enter that would block editing the name value if SAML was enabled.

4204219

Corrected a problem where the Comb field property was not being respected with Regex field validation

4205020

Fixed a problem with workflow templates when removing all fields for any one participant

4207981

Corrected a problem where users on the AU1 shared could not use single sign on with Oauth

4209279

Updated the W-9 form in the Adobe Sign Library

Note:

Existing customer accounts, settings and customizations will not be impacted by any new features included in this release. Most features, when rolled out to an account, will be available for the account administrator to enable. Account administrators can gradually rollout new features within their account after completing appropriate validation and testing.

Previous Releases

November 2017

Now available for Business and Enterprise plans in all data centers. Adobe Sign automatically recognizes likely form fields so you can easily add them to your document, and finish the job in just a few steps.

Resolved Issues

Issue ID

Description

4203690

Fixed a problem where three or more templates could not be attached to one transaction.

4202659

Corrected the font size on attachment fields when the field label is less than ten characters

4202630

Fixed a problem with Callback URLs not resolving when they did not terminate in a forward slash

4200277

Fixed a problem where audit trails were reporting a 500 error when downloaded discretely

4199264

Corrected a problem where new SAML users were being pointed to the wrong instance, resulting in an error message

4198517

Fixed a problem with Widgets showing the Name and Company of the widget creator in the Manage tab instead of the Signer.

4194226

Updated the I-9 form in the Adobe Sign Library

4187044

Resolved a problem where new workflows were not saving properly

September 2017

Enhance Compliance

Comply with the highest level requirements of the EU eIDAS regulation with Adobe's qualified time stamp solution that is certified on the EU Trusted Lists (EUTL). Adobe Sign in Europe now adds qualified time stamps to documents signed with digital signatures, ensuring long-term validity (LTV) for up to ten years.

New data center in India (IN1)

Comply with the strict electronic signature law in India. New Adobe Sign account holders in India can let people sign securely with their government-issued Aadhaar identity number. No enrollment or downloads required.

Prepare documents and forms faster. Now available for Business and Enterprise plans in all data centers except NA1. Adobe Sign automatically recognizes likely form fields so you can easily add them to your document, and finish the job in just a few steps.

Choose from six different form field fonts for a better match to your document layout when creating or editing text-based form fields in the authoring experience. Now including three new fonts: Roboto, Lato, Slabo13Px.

Save time when the wrong person was specified. Senders can now choose to add a new recipient while keeping the original, or completely replace with a new recipient.

Changes of Note

Mutual SSL support for agreement notifications

Improve privacy protection for financial service and other critical transactions communicated through notifications. Encrypt transactions with your organization's private key instead of an Adobe-managed key.

Integrations

Send agreements directly from your Outlook client, or use the Fill and Sign feature to self-sign documents sent to you, all without having to manually migrate the document to the Adobe Sign interface. Also available is a feature that lets you review the agreement status of the last ten agreements you have sent.

Open any Word or PowerPoint document and send it as an agreement directly from your document view. The document is automatically attached, just add the recipients into the add-in panel and Send for Signature.

Microsoft Teams users can send an agreement through their personal Adobe Sign account directly from the Teams interface. The Adobe Sign bot also allows access to your recent agreement activities.

Adobe Sign is providing twelve actions that Flow users can use to automate document management, signing processes and notifications based on triggers from other applications like Dropbox, OneDrive and SharePoint.

The newest iteration of the popular Dynamics integration brings significant improvements to how templates can be utilized to automate agreement configuration, including the option to automatically send the agreement without any user interaction!

May 2017

Discover new ways to automate business processes with powerful new options that address more use cases across your organization.

Take precise control of your document workflows by leveraging the new Recipient roles. This update is inserting three new roles: Acceptor, Certified Recipient and Form Filler (each with an accompanying Delegator role)

Go beyond fill-and-sign workflows. Let participants click to approve or accept, fill a form without signing, or delegate an action to someone else. Setup options also include the addition of cc recipients.

Let participants add a visible image to a document or form, such as a profile picture or driver's license. Form authors can easily add re-sizable image placeholders on their documents. Signers upload an image and have it dynamically size in place. Inline images can be extracted separately to support business processes that need to collect images.

Speed up document preparation. When enabled, the Authoring environment automatically recognizes and adds form fields to documents. Authors can accept or change the fields, and assign recipients if desired.

Meet the toughest identity verification and compliance requirements. Get the flexibility and control you need to build signature and approval processes that meet exacting standards.

Offer an easy-to-use, high-assurance signing experience on web and mobile with open, standards-based digital IDs that comply with the most demanding regulations. Signers select their certificate-based IDs entirely within the native signing interface.

Comply with business processes that require business stamps, such as a 'received' stamp, a company seal, or a Hanko stamp in Japan. The new Stamp field is an alternate Signature field. You can use it in addition to, or instead of a regular signature. Recipients simply upload an image once during signing, and the image replicates automatically across all the Stamp fields in the document.

Get the accuracy and auditability of electronic signing with handwritten signatures. Let signers fill, print, sign, scan, and return documents without a fax machine. Everything is captured and managed electronically, so you’ll get legible text plus signer verification data in the audit trail.

Forced review is an extension of the Explicit Consent feature that ensures knowledgeable consent on the part of the recipient by requiring them to open the Terms of Use and Customer Disclosure content before they can move on to the Signing portion of the process.

Adobe Sign natively includes guided navigation for signers, moving between and pointing out fields that need to be completed. However, if you would prefer to not have that guided experience, you will be allowed to suppress it.

Deliver exceptional, cross-device experiences for customers and employees. Let them shift effortlessly between desktop, tablets, and smartphones to keep business moving from anywhere.

When signing a document on your desktop computer, send a request to your mobile device where you can use a stylus (or your finger) to get a clean signature image and add it to your agreement with one tap.

Modern experience default

The classic experience is being retired with the May release. Users across all plans will see the newer experience across Adobe Sign –including Send and Author – by default.

Only I Sign is being replaced with a new tool named: Fill & Sign. The new design includes a reflowable structure to better support a wider array of devices and screen sizes. New functionality includes the ability to upload and fill in form data, send a copy of the document to another party, and report on the inserted field content.

API/Integration customers that embed the Send page as part of the application will have the new Send page delivered instead of the Classic page. Many of the new features exposed in recent releases are dependent on the new Send page architecture, so upgrading the page that is delivered via API opens the new functionality to existing API customers.

Extend your company’s brand with full HTML control over the content and layout of the “Please Sign” and “Signed and Filed” emails, including banner images, custom messages, and other visual treatments. Professional Service fees may apply.

Adobe Sign Mobile App

Let team members do more with their mobile devices. Make tasks faster—and life simpler—with groundbreaking new options in the Adobe Sign mobile app.

Track and manage critical information without opening the Adobe Sign mobile app. Add the widget to your home screen to get instant visibility into agreement status or send a request for a new document to be signed.

March 2017

Take precise control of your document workflows by leveraging the new Recipient roles. This update is inserting three new roles: Acceptor, Certified Recipient and Form Filler (each with an accompanying Delegator role)

If you have any questions or concerns about the new role functionality, please contact your CSM.

Feature Availability by Adobe Sign Plan

Feature

Adobe Sign Plan

Available in North America

Available in the European Union

Available in Japan and Australia

Expanded Roles for Recipients

Adobe Sign - Enterprise

03/09/17

03/09/17

03/09/17

Resolved Issues

Issue ID

Description

4184847

Corrected an issue with reporting email bounces

4184227

Corrected the MegaSign template headers for Group Name

4184195

Corrected a problem with Widgets displaying calculated fields

4182568

Fixed a problem with MegaSign where the Role field was not properly resolving

4183651

Corrected a problem with Audit Trail time stamps rendering correctly

4181996

Improved consistency in API calls that seek to retrieve field content when that field is empty

4181853

Improved tab focus on Widgets when using attachments

4180649

Corrected a problem where Password authenticated recipients could not access the Agreement after a Digital Signature was applied

4177620

Improved the Recent Events log to better capture Delegation events

4175853

Improved the SAML SLO functionality

4145443

Corrected an issue with importing Pending users via SAML

4109043

Improved how attachments are managed when Limited Document Visibility is enabled for the account

January 2017

When using the new Send experience, senders will now see a picklist of email address suggestions based on the email address being entered. The list is derived from the Agreements loaded into the Manage tab of the sender’s account when they first log into the application.

Note:

With predictive email addresses installed, the new Send and Authoring experiences are complete, and will be promoted to the application wide standard in the Spring 17 release.

If you have any questions or concerns about moving to the new Send experience, please contact your CSM.

Feature Availability by Adobe Sign Plan

Feature

Adobe Sign Plan

Available in North America

Available in the European Union

Available in Japan and Australia

Predictive Email addresses

All

01/26/17

01/26/17

01/26/17

Resolved Issues

Issue ID

Description

4181926

Fixed an issue where some reports would not import the report records

4181266

Improved how empty Agreement records were inserted into the Manage page

4180296

Fixed an issue where Group level email footers were misrepresented as suppressed at the account level

4179580

Corrected a problem where Salesforce Agreements could send reminders to previous signers

4178398

Removed excess white space at the top and bottom of de-chromed Widgets

4177412

Added a new time zone for Australia (Brisbane)

4177236

Corrected an issue with calculated fields when assigned to “Anyone”

4176547

Corrected a problem where the Sender was delivered two email notices if they were also the Automatic CC’d party

4175352

Corrected a reminder issue for counter signers using Widgets

4175129

Clarified button text when modifying an Agreement

4174851

Clarified a warning message when a user auto-delegates to themselves via Widget CCs

4174681

Corrected an issue where phone verifications could not be delegated to a new phone number

4173793

Corrected an issue where spaces in URLs were being misinterpreted in some browser versions

4168050

Clarified some text language in Alerts reporting unsigned events

4159688

Fixed a problem where drop down fields would not allow an empty value for some signers

4158728

Fixed an iOS issue where the incorrect time zone was being used for date/time fields

4155424

Corrected a problem with Internet Explorer 11 opening signing URLs

December 2016

New Authoring experience for creating templates

The New Authoring experience has been extended to template creation. If you have authored a document through the send page recently, you have probably seen this slick new interface, and now it can be leveraged to build all of your widgets and library templates.

Two types of templates can be created, either individually or both at the same time:

Reusable Documents – Fully formed documents containing all form fields and printed content. Best used with boilerplate documents that don’t change the document content.

Form Field Layers – An overlay layer of fields, but no content. Best used when you have document generation that changes the printed content, but always formats the document so that the fields lay in the same location on the page

Field Validation in Authoring

Within the New Authoring environment, you will have access to all of the Adobe Sign standard fields that you would normally have when building a form through the Send process.

Additionally, you will find that the template properties have been enhanced and exposed more conspicuously in the upper right corner of the window.

Adjustable properties include:

Editing the template name

Changing the template type

Changing the access profile of the template

A new feature to indicate, and help correct, field level problems is being introduced to the Authoring environment. When a new document with text tags or Acrobat fields is uploaded, Adobe Sign will perform a verification of all field properties to ensure that no errors (invalid font size, circular calculated expressions, etc.) exist. When errors are found, a banner will be presented indicating the number of errors, and navigational icons so you can easily move between field errors.

Below is an example of a form field with a validation rule looking for a social security number, but the default value provided was text.

By clicking the Next Error button on the right, the next erroring field is opened with the validation error explicitly stated at the top of the field.

508 Accessibility

Continuing our commitment to 508 Accessibility, this release will expand our tab control and screen reader support to additional pages, including the pre and post send pages, the Terms of Use, password and KBA authentication, and more!

Feature Availability by Adobe Sign Plan

Feature

Adobe Sign Plan

Available in North America

Available in the European Union

Available in Japan and Australia

New Authoring experience for templates

All

12-06-2016

12-08-2016

12-09-2016

Field Validation in Authoring

All

12-06-2016

12-08-2016

12-09-2016

508 Accessibility

All

12-06-2016

12-08-2016

12-09-2016

Resolved Issues

Issue ID

Description

4178251

Improved SAML auto-provisioning to ensure first time users provision without error

4174444

Clarified language for Recipient groups on the Events/Alerts page

4174255

Corrected an issue where the Upload document feature inserted the name of the agreement in the verification text.

4146475

Corrected an error in Document templates using drop down fields and quote marks

4141360

Resolved an issue where some Unicode characters were not displaying correctly

4124564

Clarified text regarding the Reporting bounds for the dashboard dials

4180288, 4176436, 4176436

Improved handling of digital signature fields

4177102

Improved handling of top-level domain email verification

4174233

Clarified text in UI regarding Group vs. Account level settings

4173355

Corrected an issue where GPS information was not being captured for iOS signers

4172106

Corrected a problem with attachment text tag field labels being being hidden after signing

October 2016 (Maintenance Update)

Resolved Issues

Fixed an error where certain values in drop down menus were not parsing correctly.

4153959

Fixed an issue with conditional form fields

4168084

Resolved a rare condition that could cause a failure when exporting a user list

4170204

Fixed an issue creating some ambiguity in signer identify verification in a small percentage of signers.

4171854

Fixed an error that would rarely cause an error when trying to sign.

4171894

Fixed issue that was causing a small percentage of API created widgets to fail

4172180

Fixed an issue on mobile devices where name and signature type icons were not visible

4172282

Fixed an issue with certain characters not displaying correctly in some fields.

4173147

Fixed an issue with certain characters not displaying correctly in some fields.

4173238

Fixed an issue with certain custom date formats causing errors.

4173469

Fixed an issue with certain parameters causing a delay in processing of documents.

August 2016

New and Improved Capabilities

Recipient group

The Recipient group capability is automatically enabled for Adobe Sign – Enterprise accounts when the new Send experience is enabled. (To enable the new Send experience for your group or account, navigate to: Account > Account Settings > Send Settings or search for New Send)

A recipient group allows multiple team members to have the authority to sign or approve on behalf of the entire group. Add a “recipient group” as a single signing step, then add multiple recipients to that group. Any one of the recipients listed can participate on behalf of the entire group and ensure your transactions aren’t being held up waiting for just one person. Recipient groups can be defined as signers or approvers, and authentication methods can be individually designated for each member of the group as needed.

Set reminders from the Send page

The new Send experience will allow senders to set automated daily or weekly time-based email reminders to recipients directly from the Send page before sending documents for signature or approval.

Modify agreements in flight

Originally released to selected customers in the November 2015 release, all Adobe Sign - Enterprise account and group administrators can now empower senders to save time when the wrong document is in the draft state, or has already been sent by mistake. As long as the agreement hasn’t been signed yet, modifying agreements allows documents to be added, rearranged, removed and/or have their fields edited without having to cancel one transaction and sending another. Administrators will have to enable the new Send experience first, and then can allow on-the-fly document modification at the account or group level.

New Authoring experience

Speed document preparation with an all-new, modern Authoring experience. The "beta" Authoring experience introduced in the April release is now the standard. By adding the ability to set conditional fields, calculated fields and advanced validation rules, the new Authoring experience is in feature parity with the classic Authoring experience. Administrators can enable the new experience from Account > Account Settings > Send Settings

The new Authoring experience offers more than just a responsive interface and parity to the classic version. There’s an improved page layout for the building tools that will make the process of creating and sending forms significantly easier:

Drag and drop form fields from the right hand pane, giving more vertical space for the document.

Multi select fields by holding the SHIFT key and marking an area with you mouse to align, delete or move the fields on the document.

Field management tools are exposed above the document:

Align selected field vertically or horizontally

Size selected fields to match in height or width (or both)

Align selected fields relative to the page

Navigate to a field anywhere in the document from a drop down list of field names

Templates can be accessed and saved during the authoring process:

Use pre-existing form field layer templates to place fields on your documents

Create a new document template to store in your document library

Advanced Form Fields

Adobe Sign – Enterprise and Adobe Sign – Business accounts will gain access to advanced field types. Advanced fields include fields that can calculate values dynamically, fields that can be conditionally visible or hidden based on other fields’ values, and fields that can contain custom validation patterns.

New Create Widget experience

Available when the new Send experience is enabled, the Widget creation page has been redesigned with a new, modern UI and a responsive design that automatically adjusts itself to fit different window sizes across computers and tablet devices.

Expanded counter-signer options with Widget

Users that create Adobe Sign Widgets using the new Create Widget experience will be able to add multiple counter-signers and counter-approvers into the signing process with a clear graphical signing order. Each counter-signer can independently be assigned their own role and authentication method, depending on your needs.

Sign with a signature image or stamp

In addition to typing and drawing a signature, signers can now select an image of their well-prepared signature or stamp signature. To apply a stamp type signature, the signer will select the Image option above the signature panel and then click the signature panel.

A browsing box will open to allow the signer to browse to the image file they want to use and attach it as the signature image. Adobe Sign will clean up the background to extract the best form of the signature image or stamp for display.

Once done, the image signature will be displayed in the signature panel. Check the Save Signature to your profile option if you would like to use this stamp in future transactions, and then click Apply to apply the image as your signature. You will be returned to your document, signature image in place! Perfect for signers that have a legal requirement for a stamp type signature!

Smooth signatures

Delight customers and employees with signatures that look smoother and more true-to-life when people sign with a mouse or stylus.

Strengthened password complexity

New, more stringent password rules have been introduced. At a minimum, passwords must be 8 characters—but can be up to 100 characters—and must contain the following:

At least one lowercase character

At least one uppercase character

At least one number

At least one special character

Also, the following logic will now be applied:

Passwords will be matched against a list of the most often used passwords.

Password history is now 10. You cannot reuse any of your previous 10 passwords.

Passwords cannot contain the user's first name, last name, or email address.

Users have 90 days to comply with the new standard

Strengthened phone authentication

Phone based signer authentication is improved to a six-digit code, increasing by a hundredfold the strength of the verification code. This upgrade will automatically be applied to all transactions using phone based authentication. And if the signer needs to delegate the signature to a new person, they can provide the new signer’s phone number directly from the delegation workflow.

Complete Localization

The entire application has complete localized content for all thirty-six supported languages, including, audit trails, a localized Reports page, extended character support, additional date and currency formats in form fields and more.

508 Accessibility

Users and signers with mobility and/or sight related impairments will find the new web interface to be dramatically easier to use with top to bottom improvements starting with the Log in, and extending through the Dashboard, the new Send experience and the Signing experience.

The new accessibility experience improves compliance, which benefits organizations – such as government agencies – that endeavor to comply with accessibility standards such as WCAG 2.0 AA, Europe’s EN 301 549, and the US Rehabilitation Act Section 508.

Improved Keyboard Navigation

Users with mobility impairments will be able to use the keyboard to log in, send and sign agreements, as well as manage their dashboard without outside help. No mouse required! Tabbing has been enabled for all fields and clickable buttons and icons to ensure full accessibility to the features they need.

Screen Reader Support

Let disabled users open and read documents with a screen reader in Adobe Acrobat Reader, then fill, sign, and submit the form in Adobe Sign.

During the signing experience, signers can tab through fields in the correct order, read the field names aloud so they can understand what information is being requested, and discover additional options such as delegating to another signer or declining to sign. To create the optimal experience, form authors need to create a tooltip or a meaningful name for each form field that - when read aloud - will make it clear what type of information is expected from the disabled signer when filling in the field.

Developer Tools

Java SDK

Developers will be able to integrate into Java applications more quickly using our Java SDK. This SDK provides pre-built client-side Java objects that take advantage of Adobe Sign REST APIs. For more information, check out the Adobe Sign developer portal, look through our overview documentation, or jump straight to the Java SDK.

Mobile Updates

Split Screen

iOS iPad and iPad Pro - Increase productivity with new multitasking support for iPad and iPad Pro on iOS 9 devices. New split screen mode lets mobile users run two apps side-by-side.

New mobile Help

New one-click Help gives iOS and Android mobile customers help when they need it. Now, users can quickly access help directly within the mobile app, from the home screen dashboard.

Feature Availability by Adobe Sign Plan

Feature

Adobe Sign Plan

Available in North America

Available in the European Union

Recipient Group

Adobe Sign – Enterprise

08/22/16

08/22/16

Set reminders from Send page

All

08/16/16

08/18/16

Modify agreements in flight

Adobe Sign – Enterprise

08/22/16

08/22/16

New Authoring Experiences

All

08/22/16

08/22/16

Advanced Form Fields

Adobe Sign – Enterprise, Adobe Sign – Business

08/22/16

08/22/16

New Create Widget experience

Adobe Sign – Enterprise,
Adobe Sign – Business

08/16/16

08/18/16

Expanded counter-signer options with Widget

Adobe Sign – Enterprise,
Adobe Sign – Business

08/16/16

08/18/16

Sign with a signature image or stamp

All

08/16/16

08/18/16

Smooth signatures

All

08/16/16

08/18/16

Strengthened password complexity

All

08/16/16

08/18/16

Strengthened phone authentication

Adobe Sign – Enterprise, Adobe Sign – Business

08/16/16

08/18/16

Accessibility

All

08/16/16

08/18/16

Complete Localization

All

08/16/16

08/18/16

Java SDK

API

08/16/16

08/18/16

Split Screen

iOS

08/16/16

08/18/16

Mobile Help

iOS, Android

08/16/16

08/18/16

Resolved Issues

Issue ID

Description

4169765

Fixed an issue in SAML causing some customers to experience a redirect loop on log in

4168049

Fixed several issues for email addresses containing an apostrophe

4164782

Fixed an issue causing scheduled reports to run at the wrong time

4157207

Intermediate emails no longer contain CC'd party email addresses in the header when they are suppressed to the CC

Hyperlink to the OAuth certificate in the Sign tool is now pointing to the correct URL

4155091

Fixed several issues causing audit reports to display the incorrect time for some events

4144769

Fixed intermittent issue causing deleted agreements to fail to record the deletion date

4137757

Improved functionality in the workflow creator

4125201

Fixed error messaging when too many attachments are added to an agreement

4005568

Fixed issue casing optional fields to display incorrectly on the signed agreement

June 2016 (Maintenance Update)

Resolved Issues

Issue ID

Description

4157651

Fixed issue where API calls would return multiple documents sent for signature as a single document.

4150272

4144119

4143932

4143641

4137276

4049919

Improved email field validation rules and performance.

4148672

Fixed issue where using simultaneously date validation and field calculation returns incorrect result.

4144769

Fixed issue where some deletion dates do not appear in reports.

4139672

4110140

Improved error handling on Sign pages.

4135326

Fixed issue where some transaction audits do not show filed email in certain sequential signing flows.

4132043

Improved validation of UK Post Codes in text field.

4125201

Improved ability to set maximum number of uploaded files allowed per send.

4076898

Improved delegation when sender and delegates are the same.

4021513

Improved display of scribble signature in signed document.

May 2016

Rebrand to Adobe Sign

Adobe Document Cloud eSign services has been rebranded to Adobe Sign. Adobe Sign is an Adobe Document Cloud solution. You’ll see Adobe Sign where you previously saw Adobe Document Cloud eSign services in your web and mobile applications. Adobe Sign also has a new logo.

All the e‑signing capabilities you currently have remain the same. If your account has been customized with your organization’s branding, you will see no change to your logo. If you use a co-branded logo, showing both your brand as well as the Adobe brand, the older brand (Powered by Adobe DocumentCloud eSign services) will continue to be used. This logo will be updated in a future release.

New and Improved Capabilities

New Authoring experience capabilities (Beta)

In addition to the standard Signature Fields (including Digital Signatures), Signer Info Fields, Data Fields, and Stamps, the new beta authoring experience now supports More Fields (Attachments and Hyperlinks). Also, form field templates are now supported and can be applied to documents

Expanded global certificates

Deliver trusted documents with tamper-evident seals that comply with country-specific regulations. Adobe Sign now works with additional digital certificates issued by trusted certificate authorities in India and Switzerland so recipients can confirm that signed documents haven't been altered.

Customer approved access to accounts

Customers can now use a new tool to grant permission to Adobe Support to access their accounts for troubleshooting purposes. Adobe Customer Support Representatives will use this tool to initiate a request for permission. Based on this request, an email will be sent to the customer requesting permission. Customers will be able to click on a link in this email to access the tool and grant permission.

Workflow designer enhancement

When creating workflows, Admins can now control which emails will be sent during the signature and approval process. Admins will specify who needs to receive email notifications based on various events. For example, Admins can specify that notification emails will be sent to recipients and CCs when an agreement is cancelled.

Feature Availability by Adobe Sign Plan

Existing customer accounts, settings and customization will not be impacted by any new features included in this release. Most features, when rolled out to an account, will be available for the account administrator to enable.

Feature

Adobe Sign Plan

Rebrand to Adobe Sign

All

New Authoring experience capabilities (Beta)

All

Expanded global certification

Adobe Sign – Enterprise

Customer approved access to accounts

All

Workflow designer enhancement

Adobe Sign – Enterprise

Account administrators can gradually rollout new features within their account after completing appropriate validation and testing.

Current plan names

Past plan names

Effective April 26, 2016

March 17, 2015 through April 25, 2016

July 18, 2011 through March 16, 2015

Adobe Sign - Individual

Adobe Send for Signature

Adobe EchoSign - Pro

Adobe Sign - Business

Adobe Document Cloud eSign services - P1

Adobe EchoSign - Enterprise*

Adobe Sign - Enterprise

Adobe Document Cloud eSign services - P2

Adobe EchoSign - Global

Adobe EchoSign - Team

*Features available in the former EchoSign Enterprise plan varied depending on the purchase date.

Resolved Issues

The following table describes issues that have been resolved in this release.

Issue ID

Description

4118891

Improved reminder experience for duplicate email addresses

4121469

Improved reminder experience for "out for approval" agreements

4049919

Improved handling of special character in email address

4103357

Improved Workday integration error handling

4124216

Fixed issue where editing and saving workflows returned an error

4124730

Fixed issue so that getFormData API call returns signer name

4117842

Improved signed experience in Dutch language

4125256

Fixed issue causing faxes sent by API integration to fail

4137741

Fixed issue causing faxes sent by API integration to fail

4140245

Fixed issue with missing attachment on signed and filed agreements

4064716

Fixed issue where in some instances multi-line fields did not show up correctly in final document

Some of the features introduced in November 2015 are specific to P2 Adobe Document Cloud eSign services accounts. Please contact your Client Success Manager (CSM) for details.

The Send experience now includes more of your favorite Send options including the following: set authentication methods on a per signer basis, use message templates, select files from your document library or online storage accounts, define a password to open signed PDFs, select the signer language, and enable the vaulting option.

Note:

The following capabilities will be added at a later time: the option to collect written (fax) signatures and auto-completion of recipient email addresses. The legacy option for administrators to require that senders sign first or last is not supported in the new Send experience. Senders can and will continue to be able to add themselves to the recipients list at any location including as first or last signers.

You can enable this new Send experience and optionally allow users to switch between the new and classic Send experiences using the New Send Experience setting (in Send Settings). Users can switch back to the Classic Send page if they need to use any of the capabilities that have not yet been implemented.

The Send options now available in the enhanced new Send experience are shown and explained below.

1. Use message templates—You can now select a message template to send a custom message to all participants for an agreement.

2. Select files from your document library or online storage accounts—You can now click Add Files to access the Select Files dialog and all the file sources that are enabled.

Note:

The ability to attach documents from Evernote has been removed from the new Send page.

Users now need to authenticate with their storage provider credentials to access their Cloud Storage files.

3. Define a password to open signed PDFs—You cannow password protect signed documents.If you enable this option on the Send page, you must enter and confirm the password.

4. Set signer language—Select the signing language to be used for the communication with recipients.

Per signer authentication

All senders will now use per signer authentication, which allows senders to assign a different authentication method for each recipient. P2 customers may also have phone authentication and knowledge-based authentication enabled for their accounts.

Enhanced signing experience

All participants will now be able to view the sender's message on the eSign page. If private messages are being used, they will also be displayed on the eSign page.

The ability to view senders’ messages and private messages is enabled by default. Administrators can suppress messages from displaying by disabling the Show message to recipients when e-signing setting under Additional Settings (in Signature Preferences).

Private messages

Senders can create unique messages for each recipient in the signing process before sending documents for signature or approval. If private messages are enabled, senders can click the Add a private message button.

In the Private message dialog, the recipient specific private message can be entered.

Recipients can easily read the private message during the signing experience.

The private message is also included along with the general message in the email to the recipient.

The ability to create private messages is disabled by default. Administrators can enable it using the Private Messages to Recipients setting (in Signature Preferences).

New Preview and Authoring experience (Beta)

Speed document preparation with an all-new, modern form authoring experience. This new authoring experience works in tandem with the new Send experience and incorporates a responsive design that adapts itself automatically to fit different window sizes across computers and tablet devices. The new beta authoring experience supports the standard Signature Fields (including signature, initials, and signature block), Signer Info Fields, Data Fields (including text fields, drop-downs, check boxes, and radio buttons) and Stamps. It also allows senders to save authored documents to their document libraries.

Automatic signature cleanup

When images of your signature or initials are uploaded from My Signature, the background is removed to create a crisp, clean image of your signature or initials.

The image below shows signature and initials images uploaded in a previous release.

The image below shows signature and initials images uploaded in the current release. Note that the images have been optimized for size and clarity.

Improved account sharing

Advanced account sharing was introduced last November in limited release for P2 customers. Advanced account sharing makes it possible for administrators and users with advanced sharing enabled to delegate send, modify, and view permissions to alternate users. These alternate users can then act on behalf of others, for example when users take leave or go on vacation and that user’s responsibilities need to be assumed by someone else. Advanced sharing can also be used to assign privileges to a virtual user account, for example, a Human Resource Management user. That virtual user’s account can then be shared with the group.

In this release, account sharing users can now also do the following:

Choose files from the libraries of the users they are acting on behalf of.

Send documents for signature from the custom Send pages of the users they are acting on behalf of to comply with their Send workflows.

Additional information in CSV report files

When you create a report and export the report data, additional information can optionally be included in the CSV export files. Please consult your Client Success Manager (CSM) to have this capability enabled.

The additional information that can be included in the CSV file is as follows:

For each recipient, the recipient’s time zone, time received, time viewed, device used, and rejection reason (if any)

Number of documents sent

Number of pages

Note:

This additional information will only be included for new transactions.

Group admin access for Workflow Designer

Group administrators can now use Workflow Designer to build and edit workflow templates for senders so signature process steps can be followed consistently every time.

REST API parity with SOAP

The REST Document Services APIs have been completed, and several new REST Partner Service APIs have been added. You can use these REST APIs to do the following: replace participants, delegate signing, delete library templates, cancel agreements sent out as Mega Sign, fetch form data for agreements sent out as Mega Sign, and activate and deactivate users. For more information on the Adobe Document Cloud REST API Methods, click here.

Strengthened password complexity

The new password rules require that passwords be at least 8 characters—but can be up to 100 characters—and contain the following:

At least one lowercase character

At least one uppercase character

At least one number

At least one special character

Also, the following logic will now be applied:

Passwords will be matched against a list of the most often used passwords.

Password history is now 10. You cannot reuse any of your previous 10 passwords.

Passwords cannot contain the user's first name, last name, or email address.

As mentioned above, users have 90 days to comply with the new standard.

New developer portal

This new eSign services developer center provides developers the information they need to get up and running quickly including documentation, API tools, and more.

Enhanced mobile productivity

Both eSign for iOS and Android have been enhanced.

eSign Manager for iOS

Use the more intuitive, reorganized dashboard to access your documents. The new dashboard also works better with iOS 9 and iPad Pro.

Use the improved Send experience to more easily send documents for signature

Provides support for the Delegator role:

○ As a sender, when a signer's email address is not known or an intermediary is required, you can now route documents to a delegator to assign a signer.

○ As a delegator, you can delegate signing to another person.

eSign Manager for Android

• Is now localized into 19 languages to match Acrobat Mobile.

• Provides support for the Delegator role the same as eSign Manager for iOS (see above).

Support for IE7 and IE8 has ended

Accordingly, as of January 12, 2016 we ended support for IE7 and IE8. With this release, users attempting to use IE7 or IE8 to access eSign service will be blocked and will receive the following error message informing them that their browser is no longer supported:

"You are trying to access Adobe Document Cloud using an unsupported browser. We highly recommend you download and install a modern browser ensuring support for new technologies, increased speed, performance, privacy and security."

ACTION REQUIRED: Please upgrade to the latest version of Internet Explorer or use another Adobe supported browser.

Added support for global data centers

As eSign usage is growing globally, we are scaling our infrastructure and adding international data centers. The expanded service will operate from a new set of IP Addresses beyond those currently in use by the service.

The existing IP addresses will continue to be in service and must not be deleted or removed from your network configuration.

Known Issues

Issue ID

Description

4111900

SugarCRM cannot support the longer ID's generated by the EU data center and is therefore restricted to NA.

4109710

Acrobat Reader 11 can only upload documents to the NA data center.

4110553

Cross-data center agreements that use fax workflow does not load correctly on the manage page.

Resolved Issues

Issue ID

Description

4099362

Fixed issue where API request logging does not capture all calls when the user doesn't own the application.

4098680

Fixed issue where refreshing the page on the Report Settings for Groups resets any selection made in the Report Data Export section.

4091157

Fixed issue where user could not be provisioned when SAML is set as mandatory in the account.

4087287

Fixed issue where false error message "One or more errors has occurred - Password and confirmation do not match" appeared with or without setting a password when using Salesforce v12 integration.

4090083

Fixed issue with OAuth URL redirection in the Netsuite Integration.

4085659

Fixed issue where Knowledge Based Authentication (KBA) Track Usage does not correctly display on Send Settings.

November 2015

New and Improved Capabilities

Workflow Designer

Tailor signing processes to fit your specific business requirements and create easy-to-follow send experiences for your users so process steps can be followed consistently every time. With this new tool, administrators can design and manage workflows easily with an intuitive drag and drop editor. It's easy to specify the documents to be included in an agreement; the characteristics of the participants including predefined names, roles, and complex routings; the form fields to be pre-filled by the sender; the agreement expiration or password options; and more.

Digital signatures

Comply with regulatory or industry-specific requirements for Advanced Electronic Signatures (AES) with a Qualified Digital Certificate. With complete support for what experts call "digital signatures", Adobe Document Cloud eSign services lets you create workflows that use digital signatures only, or combine e-signatures and digital signatures in the same document. It is the only e-signature solution that lets you authenticate signers via hardware token readers, HSMs, or cloud-based certificates. It also lets you work with any European Union Trust List (EUTL) or Adobe Approved Trust List (AATL) digital certificate provider—or timestamp provider—of your choice.

User permissions delegation

Move business forward easily and without interruption. Let users or administrators delegate account viewing, sending, or modifying to a different person, e.g. when someone is on vacation or leaves the company. Or, set up a virtual account for a team of users so that requests and communications issued by any team member carry the team name, instead of the individual user name.

New and expanded APIs

Expand e-sign options in your enterprise apps with new and expanded APIs that allow you to initiate custom workflows, author and place form fields, manage users and groups, use MegaSign, and much more.

New send agreement experience

Give senders more control over the signing process with a new, easy-to-use Send experience. This new experience has been completely redesigned to combine powerful new features and intuitive options with a responsive design that adjusts itself automatically to fit different window sizes across computers and tablet devices.

Hybrid routing order

Precisely define signing order with options to let people sign sequentially, in parallel, or use a mixture of the two. Specify which participants can sign in parallel and which need to sign in a specific order, then drag-and-drop to rearrange or use numbering to define the signing sequence.

Delegator role

Eliminate delays and errors when the email address of the signer is unknown or when it's necessary to send a request through an agent or intermediary. Instead of identifying a participant as a signer or approver, you can now make them a delegator. When they receive the request, they can delegate signing or approval to the correct person. Both the delegator's and the final signer's actions and contact information will be included in the audit trail.

On-the-fly document correction

Speed and simplify requests for signature. When the wrong document has been sent by mistake, you can simply fix the error and resend your request instead of cancelling and starting over. When modifying agreements, users can add, delete, replace, and reorder documents. Users can also modify the form fields in the documents.

Camera capture

Let users use a mobile device camera to take a photo of their handwritten signature, then use it to sign a document. This is available in the Adobe eSign Manager DC iOS app.

Signature sync

Search or filter agreements

Download and view more stored agreements on your mobile device with this new release—and find the right one quickly using search and filter options for files stored on your device. This is available on the Adobe eSign Manager DC iOS app and Android app.

Enterprise Mobile Management (EMM)

New Send experience on Android

Send documents for signature with a more intuitive, reorganized send experience. Plus, if your organization has purchased Knowledge-based authentication (KBA) or phone authentication, you can now use them when sending agreements for signature using the Adobe eSign Manager DC Android app.

All—Note, KBA and Phone authentication are add-on features available in P1 and P2

¥This feature will be rolled out in the next 12-18 weeks. Early access to this feature is available on a limited basis. Contact your Client Success Manager.

Resolved issues and other enhancements

The following fixes and enhancements have been included in this release:

Audit reports will now use the sender’s location for event dates and times.

Fixed infrequent issue with agreement attachment retention.

Fixed some translation issues when using the languages such as Russian, French, and German.

Fixed miscellaneous issues with field fonts.

Fixed issue with editing Party and Company Name for Archived Document.

Senders will not receive signed-and-filed email when a Widget is signed if they opt-out of this signed-and-filed email.

Approvers are redirected properly when approving using the createUrlWidget API.

Signers can only delegate once to one person.

Fixed an issue so the ALLOW_EXTERNAL_DELEGATION setting works properly.

A user with Shared Events enabled now receives confirmation email after the first recipient signs.

Fixed an issue with using hyperlinks in Form Field Layer templates.

Fixed an issue with deactivate a user with the new Admin page.

Added more control on what the cc recipient receives, based on their affiliation, when document visibility is turned on.

Added option to include recipient title and company in the report.

Added checking when setting Performance Goals for Time to Complete, so value for Green must be less than that of Yellow status.

Added control if API send should observe account level setting.

Fixed an issue with checkboxes in non-English languages under some circumstances.

Support sending agreement for signature to .school, .tech, and .show domains.

Support defining attachment field for prefill using text tag.

Signer can override saved signature during signing.

April 2015

New and Improved Capabilities

Rebranding

With Adobe eSign services as a core component of Adobe Document Cloud, you’ll see Adobe Document Cloud where you previously saw Adobe EchoSign as evidence of the rebranding. The new Adobe Document Cloud logo also reflects the rebranding.

What this means for you: All the e‑signing capabilities you currently have remain the same. If your account has been customized with your organization’s branding, you will see no change to your logo. On the other hand, if your account showed a co-branded logo, the co-branding will be updated to reflect the new branding for the Adobe Document Cloud in late April or early May. At that time, you will see your customized logo and the Powered by Document Cloud co-branding.

General User Interface Changes

You will see the following UI changes in this release:

The tab called Home has been renamed Dashboard. All the functionality that used to be on the Home tab will now exist on the Dashboard tab.

Only your first name is displayed on the top right side in the header.

The Get Help link has been replaced with a help icon.

New Account Admin User Interface

In the January 2015 release, we introduced the new Account Admin UI in beta. Starting with this release, the new Account Admin UI is enabled for all accounts by default. Account administrators can switch back and forth between the new UI and the legacy UI (Standard Account Admin).

What this means for you: You can continue to use the Standard Account Admin UI if you prefer. To do this, click Standard Account Admin on the Account page. However we strongly encourage you to start using the new UI, which provides a more modern user experience and new features.

New Search Capability in Account Administration Pages

The new Account administration pages now include a search capability to help you find the settings you are looking for quickly. For example, to find where the “Phone authentication” settings are located, type “Phone” into the Search box and click Enter.

Expanded Group Customizability for Group Administrators

Group administrators now have more control over group settings. Group admins can now easily add new users, manage existing users and customize the settings for their groups to match the organizations business requirements.

API Enhancements

The behavior of the following two APIs has been improved:

getFormData: This API now always returns basic information about an agreement such as status of the agreement, email address, role, first name, last name, title and company even if the document does not have any form fields on it. In addition to this information, the Transaction Number for the agreement is included in the returned data.

getDocumentEventsForUser: This API now correctly returns the CREATED event for all transactions initiated by a user. This information can be used to correctly correlate the data returned from the API with the data returned from the reports.

Simplified Sign-on

The default login experience for the eSign services has been updated so that it no longer requires users to remember the fully qualified domain URL for their account specific login. The updated behavior automatically redirects the user to the appropriate account specific URL for login. For accounts that have single sign-on configured using SAML, the new login experience automatically redirects users to the appropriate SAML login URL for authentication and login.

Resolved issues and other enhancements

The following issues have been resolved in this release:

Time zone issues, including the issue pertaining to reminders set in non-PST time zones, have been resolved.

Under Global Settings, the Keep Documents Separate option was ignored when documents were merged into a widget for signing. This issue has been resolved.

Calculated fields were not displayed on the signed versions of documents if calculated references within the document were read-only fields containing a default value. This issue has been resolved.

The following reminder issues have been resolved:

Reminders sent through the API were not sent to replacement signers. Now, reminders are sent to replacement signers.

Reminders could be set by signers and approvers. Now, reminders can only be set by the document sender.