Privacy Policy

This Privacy Policy applies to this site.

This Privacy Policy describes how The Regency Hotel Kuwait treat personal information collected through the websites where it appears and how The Regency Hotel Kuwait treats personal information transferred pursuant to the E.U.-U.S. and Swiss-U.S. Privacy Shields.

This Privacy Policy applies only (1) to personal information collected through the websites where it appears,

Your consent

Please review this Policy before using this website. By using this website, you are consenting to the collection, use and disclosure of your information as set forth in this Policy. If you do not agree to be bound by this Policy, you may not access or use this service.

We collect information from and about you.

We collect contact information. For example, we might collect your name and email address. We may also collect your phone number or mailing address.

We collect demographic information. We may collect information such as your gender, age and language preferences.

We collect information you submit or post. For example, we collect feedback about our hotel and services that you submit to us. We also collect information if you apply for a job.

We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We may collect your precise, real-time location using GPS, cell phone towers, Wi-Fi signals, and/or beacon technology (including Apple’s iBeacon), and/or future technologies. We collect this information using the tracking tools described below and in compliance with applicable local law. To control those tools, please read the choices section below.

We collect information in different ways.

We collect information that you give to us. For example, if you make a reservation online. We also collect information if you contact us or participate in a promotion.

We collect information about you automatically. Where permitted by law we use tracking tools such as browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website.

We get information about you from third parties. Where permitted by law, we may share information among entities within the Group or we may get from other third parties with whom we do business. We may get information from persons acting on your behalf, for example if someone makes a reservation for you. We may also get information from social media platforms and advertising and analytics providers.

We combine information. For example, we may combine information that we have collected offline with information we collect online, to the extent covered by the transactional purpose or your consent. Or we may combine information we get from a third party with information we already have.

We use information as disclosed and described here, subject to any consent required by applicable law.

We use information to respond to your requests or questions. For example, we will use your information to provide the services you request, such as to fulfill a request for a hotel reservation, and to send you a pre-arrival email, a post-departure email, or to ask you to participate in a customer survey. Where legally permitted, we may use your personal data to personalize your experience with us. We might use your information to respond to a question about your loyalty account or to fulfill a redemption request. We use social security numbers and tax ID numbers to process tax documents.

We use information to improve our website and services. We may use your information to make our hotels, services and loyalty programs better. We might use your information to customize your experience with us. Where legally permitted, we may combine information we get from you with information about you we get from third parties.

We use information to administer our site and for internal operations. For example, we may aggregate or anonymize your information for analytics, research or other business purposes.

We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.

We use information for marketing purposes. For example, we might send you information about new services and special offers. We might also use your information to serve you ads about our hotels, loyalty programs and offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails. We obtain consents as required by law before marketing to you. To manage this, read the choices section below.

We use information to communicate with you about your account or our relationship. We may contact you about your account or for feedback. We might also contact you about this Privacy Policy.

We use information as otherwise disclosed or permitted by law.

We may share information with third parties.

We will share your information with data processors that perform services on our behalf. For example, we share information with vendors who send emails and other communications for us. We also share information with companies that help us operate our sites or run promotions and advertisers and advertising networks that assist us in marketing and advertising our products and services. Some vendors may be located in a country other than where you live. We may also share information with analytics and search engine providers who act on our behalf.

We will share information if we think we have to in order to comply with the law or to protect ourselves, our customers or others. For example, we will share information to respond to a court order or subpoena, or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Or, when required by law, we may share your information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list. We may share information in order to enforce our Site Usage Terms and Conditions or other agreements, and to protect the rights of others. We might share if we are investigating potential fraud. This might include fraud we think has happened during a promotion.

We may share information with a successor to all or part of our business. For example, if part of our business or assets are sold, we may disclose user information as part of that transaction. You have certain choices about sharing and marketing practices.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, you can send to marketing@regency.com.kw and your email will be removed from our email list.

You can control cookies and tracking tools.

You can control tools on your mobile devices. For example, you can turn off the location services or push notifications on your phone. Choices you make are device specific.

We use standard security measures. The Internet is not 100% secure. We cannot promise that your use of our site will be completely safe. Any transmission of your data to our site is at your own risk. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We retain data. We keep personal information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep information as otherwise required or permitted by law.

We may link to other sites we don't control. If you click on a link to a third-party site, you will be taken to a website we do not control. This Privacy Policy does not apply to the privacy practices of that website. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites or their policies.

Feel free to contact us if you have more questions. If you have questions about an individual hotel's practices or the information it has, please contact that hotel directly. If you have any questions about this Privacy Policy, or if you want to correct, update, reasonably access or delete, your information with us, please email us at: marketing@regency.com.kw. For your safety and ours, we may need to authenticate your identity before fulfilling your request.

We may update this Privacy Policy. From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy Policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.