Best Western Plus Governor's Inn

Best Western launches the We Care Clean℠ program: Best Western's We Care Clean program expands upon the brand's trusted and industry-leading I Care Clean® standards, as well as the enhanced cleaning protocols put in place at the onslaught of COVID-19. The We Care Clean program includes heightened and comprehensive cleanliness and social distancing standards - all in an effort to improve safety and reassure customers that Best Western is committed to their health and wellbeing.

Verified Reviews of Best Western Plus Governor's Inn

Below are the verified reviews from guests that we have booked recently:

"Excellent Stay"

Overall Score5.0/5

This hotel was very clean, quiet and well maintained. The breakfast was very good. The pool was clean and refreshing. There are several restaurants, shopping and bars within a couple of miles of the hotel. We will definitely stay here again should we find ourselves in the Richmond area.

Rooms were clean, staff was very friendly, breakfast was delicious. Loved it. Would definitely stay there again. Just had a little problem finding it since the sign was not up high like most hotels; it sort of blended in with others on that side.

Stayed there for business trip, four nights. Staff were very friendly and helpful, place was clean and quiet. Live band in restaurant next door was good, couldn't hear it upstairs. Simple breakfast, hot or cold and plenty of it. Coffee was very good. I'd stay there again without question.

Elizabeth M. (Individual traveler, booked 1 room), from

12-Feb-2014
Verified Review

Summary of Verified Reviews

83

Very Good

Summary of 604 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

Comfort

Vibe

"Awesome vibe. Friendly atmosphere. Hotel could use some updating."Stylish hotel. Pleasant entrance area. Good for business people.Awesome for families.

Amenities

63/100

76 reviews

"Outdated facilities, but decent hotel building and pleasant surroundings."Elevator in need of updating. Beautiful architecture.

Rated 85/100 based on reviews from families.

"Great location. Friendly service."

ExcellentBusiness HotelTop 5% in city

GreatFamily HotelTop 13% in city

Good to know

Great location

Friendly service

Clean hotel facilities

Tasty breakfast

Service

95/100

16 reviews

"Friendly service."

Breakfast

90/100

11 reviews

"Tasty breakfast."

Cleanliness

79/100

7 reviews

"Clean hotel facilities."

Location

76/100

5 reviews

"Great location."

Room

71/100

11 reviews

"Great room."

Vibe

66/100

5 reviews

"Decent vibe."

Amenities

65/100

10 reviews

"Average hotel building."

Rated 87/100 based on reviews from couples.

"Great room. Very comfortable."

ExcellentBusiness HotelTop 5% in city

GreatFamily HotelTop 13% in city

Good to know

Great room

Very comfortable

Clean

Fantastic service

Cleanliness

84/100

5 reviews

"Clean."

Room

75/100

8 reviews

"Great room."

Comfort

69/100

5 reviews

"Comfortable."

Rated 84/100 based on reviews from all travelers.

"Very good business hotel. Close to restaurants, bars and shopping areas. Great rooms and fantastic service. Awesome vibe."

ExcellentBusiness HotelTop 5% in city

GreatFamily HotelTop 13% in city

Good to know

Friendly service

Clean hotel facilities

Friendly atmosphere

Spacious rooms

Value

96/100

26 reviews

"Best value for money."

Service

93/100

163 reviews

"Efficient, friendly service with a nice reception."

Breakfast

91/100

82 reviews

"Tasty breakfast."

Cleanliness

81/100

85 reviews

"Clean hotel facilities. Clean rooms."

Location

81/100

47 reviews

"Great location near lots of shopping. So-so car access and parking."

Room

80/100

152 reviews

"Spacious, tidy rooms with great TV's."Poor maintenance in rooms and bathrooms.

Pool

74/100

13 reviews

"Great pool."

Vibe

70/100

39 reviews

"OK vibe and a friendly atmosphere. Hotel could use some updating."Stylish hotel. Pleasant entrance area.

Amenities

64/100

75 reviews

"Outdated facilities, but decent hotel building and pleasant surroundings."Elevator in need of updating. Beautiful architecture.

Rated 85/100 based on reviews from families.

"Great location. Friendly service."

ExcellentBusiness HotelTop 5% in city

GreatFamily HotelTop 13% in city

Good to know

Great location

Friendly service

Clean hotel facilities

Tasty breakfast

Service

95/100

16 reviews

"Friendly service."

Breakfast

90/100

11 reviews

"Tasty breakfast."

Cleanliness

79/100

7 reviews

"Clean hotel facilities."

Location

76/100

5 reviews

"Great location."

Room

71/100

11 reviews

"Great room."

Vibe

66/100

5 reviews

"Decent vibe."

Amenities

65/100

10 reviews

"Average hotel building."

Rated 85/100 based on reviews from couples.

"Great room. Clean."

ExcellentBusiness HotelTop 5% in city

GreatFamily HotelTop 13% in city

Good to know

Great room

Clean

Fantastic service

Cleanliness

84/100

5 reviews

"Clean."

Room

75/100

8 reviews

"Great room."

Comfort

69/100

5 reviews

"Comfortable."

Customer Reviews of Best Western Plus Governor's Inn

Tripadvisor Traveler Rating:

Value

Rooms

Cleanliness

Service

Excellent

404

Very Good

218

Average

72

Poor

25

Terrible

27

true

Recent Reviews:

stuckontheoutside2

Midlothian, Virginia

Trip type:

Business

Just Like Home

Apr 4, 2020

Just Like Home
Every time I stay at this location; they greet me as if I have been away and finally have come back home.
Smiles and pleasant swift professionalism....
more »

Just Like Home

Every time I stay at this location; they greet me as if I have been away and finally have come back home.Smiles and pleasant swift professionalism.Breakfast is as though my Mom wanted to be sure that it was good and I’d had enough. Clean accommodations and most importantly a trustworthy housekeeping staff that answerers my every need.Just like home.

BWPlusGovernorsInn, Manager at Best Western Plus Governor's Inn, responded to this review

Thank you for providing valuable feedback! Your business is very important to us and we value your feedback. The staff works as a team to provide 100% Superior Customer Care and they really take pride in what they do. We will look forward to you staying with us again! On behalf our entire team at the Best Western Plus - Governor's Inn we would like to thank you for giving us an opportunity to exceed your expectations!

We were in Richmond for a fun and during health crisis. In many respects, we were glad the hotel was open. But, from the very beginning the service was uneven...
more »

We were in Richmond for a fun and during health crisis. In many respects, we were glad the hotel was open. But, from the very beginning the service was uneven at best and downright lacking in several important areas. Upon arriving the front desk ignored us and since we were the only folks checking in they were downright rude and augmentative. It set the tone for our visit.

BWPlusGovernorsInn, General Manager at Best Western Plus Governor's Inn, responded to this review

Thank you for taking the time to leave your feedback. I am so sorry to hear of the issue that you encountered with my Guest Service Representative. I would very much like to address this issue however from your review I have no idea where to start as I do not know your name or date of your stay that could help me look into this issue. If you would be so kind to contact me at the hotel number and provide me with this information. Your concerns will be addressed. Again, my apologies for your unfortunate encounter but thank you for leaving your review so that I can follow up on the issue.

Great location for the entire west and south sides of Richmond. Very handy to the Powhite , midlothian, 288, and Chippenham. Very quiet , comfortable and reasonably priced. The staff...
more »

Great location for the entire west and south sides of Richmond. Very handy to the Powhite , midlothian, 288, and Chippenham. Very quiet , comfortable and reasonably priced. The staff is very friendly and helpful.

BWPlusGovernorsInn, General Manager at Best Western Plus Governor's Inn, responded to this review

Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you enjoyed your stay with us. We pride ourselves in Superior Customer Care and I am glad to know that my team takes great care of our guests. I hope that you will come back and see us again in the future. Again, thank you for leaving your review.

Hotel was very clean with pretty architectural design. Parking was easy and accessible. Melissa working at the front desk is very helpful and friendly. She went above and beyond to...
more »

Hotel was very clean with pretty architectural design. Parking was easy and accessible. Melissa working at the front desk is very helpful and friendly. She went above and beyond to ensure that we got our requested amenities. The reward system is a bit confusing and we are receiving different information regarding how to redeem our points.

BWPlusGovernorsInn, Manager at Best Western Plus Governor's Inn, responded to this review

Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad to see that you really enjoyed your stay with us. Our team works really hard to provide 100% Superior Customer Care. You can redeem your points by logging in to your Best Western Rewards account or by call 1-800-237-8483. If you have any other questions, please call the property directly and I will be happy to assist you. We hope to see you again in the future. Again, thank you for leaving your review for our hotel.

We travel at least twice a year to VA and once to NY. Always choose Best Western. We are always pleased with the staff and service there. When staying in...
more »

We travel at least twice a year to VA and once to NY. Always choose Best Western. We are always pleased with the staff and service there. When staying in NY they have graciously allowed me to check in a bit early while my partner is at his conference.

BWPlusGovernorsInn, General Manager at Best Western Plus Governor's Inn, responded to this review

Thank you for providing valuable feedback! Your business is very important to us and we value your feedback. The staff works as a team to provide 100% Superior Customer Care and they really take pride in what they do. We will look forward to you staying with us again! On behalf our entire team at the Best Western Plus - Governor's Inn we would like to thank you for giving us an opportunity to exceed your expectations!