V4 Builder: Question properties text fields loses focus on autosave

What is JotForm?

JotForm is a freeonline form builder which helps you create online forms without writing a single line of code.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

Why do you not want to answer this thread?(Your answer will be sent to Jeanette and Aytekin)

Stewardly

Asked on January 03, 2017 at 02:27 AM

Hi there,

I have been trying out the V4 Form Builder UI and quite like it overall. There is one aspect of it that is extremely frustrating though, which is that if I stop typing for even 1/2 a second while typing in question text, values text, etc., the autosave feature causes the form field to lose focus, and I have to re-click in the field and try and type whatever I was trying to type, as fast as my fingers will move so as to not get 'unfocused' out of the field again.

If at all possible prior to rolling out V4, please either increase the AJAX autosave delay to every 20 seconds or some reasonable period of time to pass in between typing each word or sentence, or implement a re-focus in the same field, in the same place within the response.

Great work overall, but this is something that really detracts from the current (beta) user experience with the V4 builder.

Thanks for sharing us your experience in using the JotForm Buidler Version 4. Unfortunately, I cannot replicate the issue you are having about the autosave causes the form to loose focus when you stop typing a question text or values text etc. for even a second. I noticed that when you type a question for example, the aautosave allows you to finish before it autosaves.

If you mean something else, please don't hesitate to contact us.

Regards

Stewardly

Answered on January 03, 2017 at 03:38 AM

Hi Chriistian,

My apologies for leaving out one key detail: this occurs in the Question Properties sidebar, to the right, not in the main portion that you recorded a screenshot of above. btw, how did you do that? Pretty nifty.

Cheers.

JotForm Support

EltonCris

Answered on January 03, 2017 at 03:57 AM

Thanks for the clarification. I was able to reproduce the problem. The auto-save clears the focus on text fields in question properties.

I have now escalated this to our developers. We'll let you know once this is fixed.

About the GIF image, we used 3rd party GIF recorder tool. There are plenty apps you can find in Google but I find the following really easy to use.

Ok thank you for trying that out, and apologies for omitting it in the first place! I am glad you were able to confirm the issue and appreciate you escalating it to the JotForm Dev Team, as well as your offer to close the loop with me when it is fixed.

Many thanks for the GIF recorder tools as well! Looking forward to trying them out. :)

Cheers.

JotForm Developer

Scott

Answered on January 03, 2017 at 05:14 PM

Hey Stewardly,

Thanks for this bug report. Our developers took care of this problem. Now you can freely continue to write on focus and we can continue to auto-save without obstructing you :)