Diamond certified company

Diamond certified company PROFILE

Mike Andrews, President

Reliable Glass provides auto glass repair and replacement for all makes, models, and types of vehicles. The company’s services include (but are not limited to) simple rock chip repairs, windows that won’t roll up properly, broken mirrors, finding and fixing leaks, and replacing broken glass. Its technicians have experience working on old and new cars, trucks, vans, and even buses and excavators.

President Mike Andrews has been in the auto glass industry for more than three decades, and he believes the success of Reliable Glass is directly related to its highly trained technicians, all of whom have more than 10 years of experience in the automotive glass industry and have been with the firm for at least five years. Mike also believes Reliable Glass’ large and loyal customer base has helped make it successful. “A lot of our work is for individual customers, many of whom are repeat customers. We also provide all glass work for most of the local auto dealerships and body shops. If a customer calls the service department at their local dealership and asks who they use, most of them will say Reliable.”

Reliable Glass is proud of the reputation it has gained in its community for providing high-quality work backed by a “no excuses” desire to make sure every customer is completely satisfied. “Whether customers bring their cars to our Rohnert Park shop or need mobile service at their homes or offices, we provide the same reliable service geared toward customer satisfaction,” says Mike.

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Reliable Glass

A look at Reliable Glass’ fleet of service vehicles

Company Profile

Reliable Glass provides auto glass repair and replacement for all makes, models, and types of vehicles. The company’s services include (but are not limited to) simple rock chip repairs, windows that won’t roll up properly, broken mirrors, finding and fixing leaks, and replacing broken glass. Its technicians have experience working on old and new cars, trucks, vans, and even buses and excavators.

President Mike Andrews has been in the auto glass industry for more than three decades, and he believes the success of Reliable Glass is directly related to its highly trained technicians, all of whom have more than 10 years of experience in the automotive glass industry and have been with the firm for at least five years. Mike also believes Reliable Glass’ large and loyal customer base has helped make it successful. “A lot of our work is for individual customers, many of whom are repeat customers. We also provide all glass work for most of the local auto dealerships and body shops. If a customer calls the service department at their local dealership and asks who they use, most of them will say Reliable.”

Reliable Glass is proud of the reputation it has gained in its community for providing high-quality work backed by a “no excuses” desire to make sure every customer is completely satisfied. “Whether customers bring their cars to our Rohnert Park shop or need mobile service at their homes or offices, we provide the same reliable service geared toward customer satisfaction,” says Mike.

Company Philosophy

“Our priority has always been customer satisfaction. From our guaranteed price quotes to our workmanship to our honest business practices, we strive to make sure all our customers are completely satisfied. We provide competitive pricing, direct insurance billing and a lifetime warranty on workmanship, but when our customers are happy, that's when we know we've done our job.”

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto glass companies that have earned the prestigious Diamond Certified award. For Reliable Glass, the keys to achieving and maintaining high levels of customer satisfaction are simple: take a detail-oriented approach to its work and focus all its efforts on living up to its namesake. “Our goal is to be the best at what we do, and an important part of that is providing workmanship and services our customers can count on,” says Bookkeeper Jenny Sargis. “That’s why we get so many referrals from local dealerships and auto body shops–they know we have the ability to get the job done right the first time.”

Reliable Glass has been providing auto glass repair and replacement services throughout Sonoma and Napa Counties since 1995. The company handles everything from simple rock chip repairs and broken mirrors to complete windshield replacements, and its technicians have the training and equipment to work on vehicles of every make, model, and size.

Unlike less experienced auto glass companies that take a “one size fits all” approach to every job in an effort to maximize their workload volume, Reliable Glass takes a careful, measured approach that’s designed to ensure consistently high levels of quality. “In addition to maintaining a staff of experienced technicians, we use a higher quality urethane on our windshields and back glasses than most companies use,” says Ms. Sargis. “It’s imported from Germany, so it’s a more expensive product, but we feel it’s worth the investment to ensure the long-term quality and performance of our glass.”

Another distinguishing attribute of Reliable Glass is its wide range of service capabilities, which allow it to work on everything from normal-sized vehicles to buses, motor homes and boats. “We also work on vintage cars, which a lot of glass companies won’t do because it’s meticulous and takes more time to do correctly,” says Ms. Sargis. “Regardless of the type of glass work our customers need, we provide the same reliable service that’s geared toward customer satisfaction.”

Industry Info

If you have a rock chip in your car’s windshield, remember that size matters when it comes to having it repaired. If your windshield gets chipped by a stray rock while you’re driving, you can typically have the chipped area repaired rather than replacing the entire windshield. According to Jenny Sargis, bookkeeper at Reliable Glass in Rohnert Park, rock chip repair is a fairly simple procedure. “The way to fix a rock chip is to force a resin into the recess, which fills the chip and any connecting cracks to keep them from spreading any further,” she explains.

While this process may be simple, determining whether or not a rock chip can be repaired can be more complicated, as it’s a matter that insurance companies and auto glass installers tend to disagree on. “Most insurance companies say chipped areas smaller than a dollar bill can be repaired, but a lot of auto glass companies won’t repair anything larger than a quarter,” explains Ms. Sargis. “With larger chips, the resin tends to harden too much before reaching the outer edges of the cracks. Some companies address this problem by drilling holes along the crack and filling it multiple times, but that’s not good for the glass’ structure.”

The one place you should avoid after having your windshield replaced…
After having a new windshield installed, some car owners are concerned about the effects of weather on the job. Ms. Sargis says weather typically isn’t an issue, but a car wash can be problematic. “You should avoid taking your vehicle through a high-pressure car wash for at least two days after a new windshield or back glass is installed, and that’s because of the urethane that’s used to seal the glass in these areas. By the time you leave the shop, the urethane is cured enough so it won’t move around, which means the car is safe to drive, but it won’t completely cure until 24 to 48 hours later, so it’s not a good idea to put it through a car wash within that time frame.”

Ms. Sargis gives one additional recommendation for those who’ve had a new windshield installed: “Since the urethane continues to cure for another couple of days after installation, you should keep your door windows rolled down just a bit when they’re closed, which will allow air to escape. In contrast, keeping the windows rolled up will cause pressure to build in the cabin, which can potentially blow pin holes through the urethane and result in a whistling noise later.”

Frequently Asked Questions

Q: How long will it take to complete my job?

A: It depends on the extent of the work. Door glass jobs don’t take very long to complete, but a back glass or windshield job usually takes about four hours from start to finish. Windshields are held in place by urethane, which needs time to cure before the vehicle is safe to drive.

Q: Can you give me an estimate over the phone?

A: Typically, yes. Unlike auto body shops, we don’t necessarily have to see the damage before providing a quote.

Q: What if I’m not sure what year or model my car is?

A: If you don’t know certain information about your car, we’ll get the VIN and contact the dealership to make sure we get the right type of glass.

Q: Do you tint windows?

A: No, but we’re happy to refer you to a quality tint shop in town.

Q: How do you handle insurance?

A: As long as you contact your insurance provider and have full coverage on your vehicle, it’s usually a pretty seamless process. All you’re responsible for in terms of payment is your deductible. Once the job is complete, we’ll electronically file the claim with your insurance company, and they pay us directly.

Q: Will my insurance cover OEM parts?

A: Most people don’t have OEM riders on their insurance policies, but if you’re insistent on using OEM parts, we can take the price of an aftermarket part and subtract it from the cost of the OEM part so you just have to pay the difference.

Diamond Certified RATINGS ON Reliable Glass

Rated Highest in Quality and Helpful Expertise

Reliable Glass

374 SURVEYS

RATING

15 CONSECUTIVE YEARS SINCENovember 2004CERT537

DIAMOND CERTIFIED PERFORMANCE GUARANTEED

Diamond certified ratings dashboard

CUSTOMER SATISFACTION
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Customer LOYALTY
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Helpful Expertise
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Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials
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Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Phone SURVEY RESPONSES FROM 374 VERIFIED CUSTOMERS
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Reliable Glass:
Average 9.3 out of 10 based on 374 unique customer surveys of customer satisfaction.

Jennifer B.

VERIFIED Reliable Glass CUSTOMER

1
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would say they are friendly, timely, and honest.

They got the work done as quickly as they said they were going to. They were also very understanding about the fact that I needed to get some work done while they were replacing my car window.

Jeremy T.

VERIFIED Reliable Glass CUSTOMER

2
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

If they want a good quality job, go to Reliable Glass.

They were outstanding, very upfront and honest about what needed to be done, told me about different options, and communicated really well with me. I appreciated all of that.

Jodie H.

VERIFIED Reliable Glass CUSTOMER

3
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They replaced my windshield and when I came back from a trip, some of the moldings came out and they replaced it for me.

They were quick and quite reasonable. They do what they say they will do and whenever I have a problem with my windshield, I know where to go.

Eric S.

VERIFIED Reliable Glass CUSTOMER

4
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

It is where I would take my car to get my window fixed. I have been using them since 2006.

They always get me right in.

Jim P.

VERIFIED Reliable Glass CUSTOMER

5
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are a "10" in my book, a "15" if I could go past "10". They are really customer oriented. They care about the customer and their safety.

They are quick and care about their customer.

Peter L.

VERIFIED Reliable Glass CUSTOMER

6
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They were very professional and got the repair done.

I have not had an issue with the glass since.

John G.

VERIFIED Reliable Glass CUSTOMER

7
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would let others know that they were very helpful and saved me about $900 on a new window. It was a pretty big crack that lead me to think I needed to replace the whole thing, but they were able to fix it.

Just what I said, they saved me money.

Patty T.

VERIFIED Reliable Glass CUSTOMER

8
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

I would recommend them, no problem.

Nothing specific, I don't know.

Jessica R.

VERIFIED Reliable Glass CUSTOMER

9
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They were good. I liked them.

They were professional and did good work.

Marinera L.

VERIFIED Reliable Glass CUSTOMER

10
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They do good work and save you an arm and leg.

They saved me the cost of a new windshield.

Stanley C.

VERIFIED Reliable Glass CUSTOMER

11
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

We don't live in California anymore, so we won't be using them again, but if we were there still, we would go back. They are good people and provide a good service.

Nothing specific, they just get the job done.

Frank K.

VERIFIED Reliable Glass CUSTOMER

12
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

Well, I called and they got me in the same day. Two hours later, I had a new window. It was very quick and straightforward.

The customer service

Brooke S.

VERIFIED Reliable Glass CUSTOMER

13
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They were great and saved me money on my deductible in ways that I didn't know about, so that was good. The work was good.

I think the money factor was the best thing.

Michelle G.

VERIFIED Reliable Glass CUSTOMER

14
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They are good. Call them. I had a good experience.

I don't know. They were nice and had a good service.

Robert F.

VERIFIED Reliable Glass CUSTOMER

15
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

I think that they are a good auto glass repair company. I would recommend them.

They were fast.

David D.

VERIFIED Reliable Glass CUSTOMER

16
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

Yes, they were good. I let other people know about them and will continue to do that.

I thought they were very friendly and straightforward with business.

Alisha K.

VERIFIED Reliable Glass CUSTOMER

17
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

I liked them. They were really good.

I have recommended them before and will again if it ever comes up. Their work is really good.

Ronald S.

VERIFIED Reliable Glass CUSTOMER

18
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They did good for me, no issues with the work since.

I don't know to be honest.

Deborah F.

VERIFIED Reliable Glass CUSTOMER

19
of
374

Quality 10

1010

Loyalty
Yes

CRITIQUE

They honestly have been the fastest auto related, anything, I have done business with in a while.