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Inspiring customers on their terms: New Allstate Insurance Agency opens for business in Markham

Strengthening relationships with consumers, one customer at a time
MARKHAM, ON, Jan. 20 /CNW/ - Today, Chris Kiah, President &amp; CEO,
Christianne Dostie, Executive Vice President and Tim Currie, Assistant Vice
President, of Markham-based Allstate Canada, joined Richard Cunningham,
President &amp; CEO, Markham Board of Trade, and Daniele Zanotti, President &amp; CEO,
United Way of York Region, for the official grand opening of a new Allstate
Insurance Agency in Markham. Later today, the Allstate officials will open two
new agencies in Mississauga.
In 2007, Allstate announced that it was going to enhance its agent
distribution model in order to better respond to customer expectations and to
the demands of an evolving marketplace and introduced the new Allstate
Insurance Agency.
"For over 50 years, Allstate has built a reputation on having a personal
relationship with its customers," said Dostie. "With the evolution to our new
Allstate Insurance Agency model, we will strengthen that reputation and be
more responsive to what consumers want when they want it."
The new Allstate Insurance Agency creates a consistent delivery model by
providing consumers with access to a team of experienced and knowledgeable
Allstate agents who will each be accountable for managing specific aspects of
a customer's needs. In each Agency there will be:
- An Allstate Agent who will create and develop the relationship at new
business;
- An Allstate Agent who will expand the relationship by identifying
additional features to meet changing and evolving insurance needs; and
- An Allstate Agent who will strengthen the relationship at renewal time
and provide customer service and support.
By the end of 2008, there were 80 new Allstate Insurance Agencies open
for business in Nova Scotia, New Brunswick, Quebec, Ontario and Alberta. Upon
completion there will be 93 new Agencies in Canada, including 54 across
Ontario.
"Consumers in Ontario and across Canada are going to notice a difference
with how we do business in the new Allstate Insurance Agency. Consumers told
us what they are looking for and what they want from an insurance company and
we listened," Dostie added.
Allstate Insurance Company of Canada produces and distributes home and
auto insurance products right across Canada. The "Good Hands Network" enables
consumers to contact Allstate through one of our over 500 exclusive
community-based agents, directly on-line at www.allstate.ca, and through the
Customer Contact Centre at 1-800-ALLSTATE.