PSO Official Website wrote: Online Abuse -- Action is Being Taken!
Sonic Team will be taking appropriate legal and other action against users who are in violation of the PSO Terms of Service. Specifically, there have been cases of users spamming the lobbies and causing games to crash. These actions are unacceptable. Sega regrets the inconvenience and trouble this small minority has caused the PSO Community. You can take comfort that we are listening to your calls and are monitoring the logs to ensure the best possible experience for everyone!

Reporting Abuse

When reporting user abuse, please report all the information you can, including:

Location: Ship and Block.
Time of offense: PLEASE USE PSO IN-GAME TIME! [From XX:XX to XX:XX and date]
Username: EXACTLY how it appears onscreen: pay close attention to caps and text symbols. Please include your username as well.
Guild Card numbers: Theirs and yours. This is very helpful, although we realize this can be hard to get.