The Edmonton Homeless Serving System

A homeless-serving system comprises a range of local or regional service delivery components serving those who are homeless or at imminent risk of homelessness. The Edmonton homeless-serving system, like other counterparts across the world, is comprised of key components or building blocks that work towards system goals.

Essential Elements in Homeless-Serving System Planning

Planning and Strategy Development process follows a systems approach grounded in the Housing First philosophy.

Organizational Infrastructure is in place to implement homelessness plan/strategy and coordinate the homeless-serving system to meet common goals – also referred to as System Planner Organization.

System Mapping to make sense of existing services and create order moving forward.

Coordinated Service Delivery to facilitate access and flow-through for best client and system-level outcomes.

Performance Management and Quality Assurance at the program and system levels are aligned and monitored along common standards to achieve best outcomes.

Systems Integration mechanisms between the homeless-serving system and other key public systems and services, including income assistance, justice, child intervention, health, immigration/settlement, domestic violence, and poverty reduction.