Billing – 09.00 – 17.00, Monday to Friday excluding bank holidays. Outside of these hours please email info@novabroadband.ie. If you wish to make a payment you can do so by going to www.novabroadband.ie/paybill Your account number is displayed on your invoice.

Technical Support – 08.00 – 20.00, Monday to Friday excluding bank holidays and 10.00 – 18.00 on Saturdays (We are temporarily closed on Saturdays due to circumstances beyond our control and we aim to reinstate this ASAP) Outside of these hours please open a ticket via our website or email support@novabroadband.ie

We have a team of network engineers on call 24/7/365 to monitor and operate our broadband network. Customers with a service level agreement (SLA) have 24/7/365 phone access to an engineer.

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