24 Hour Service Level Agreement (SLA) Fee. This will ensure that an order will be configured outside of the normal SLA’s of 48 Hours for a Desktop/Notebook. This will require signoff from a member of the Integration Centers Management team.

24 Hour Service Level Agreement (SLA) Fee. This will ensure that an order will be configured outside of the normal SLA’s of 48 Hours for a Desktop/Notebook. This will require signoff from a member of the Integration Centers Management team.

OPTIONS:

Will need to be used in conjunction with another CONFIG SKU.

FAQ:

Q: Why do we need a 24 HOUR SLA FEE?A: When an order is required outside of the normal SLA we must rework orders that are to be completed and this leads to having to work overtime in CONFIG, therefore this fee ensures that we allocate a resource to complete the task.