Editor's Analysis

OverviewLocated about a 40-minute drive from New Delhi's city centre in the Vasant Kunj area, the Indira International Hotel is suitable for business and vacation travellers who require a hotel with room service and free Wi-Fi.

This hotel has 30 air-conditioned guest rooms and suites, each offering cable TV, a fan, a coffeemaker, a desk, a trouser press, a bidet, a sitting area, slippers for each guest and a hair dryer. Rooms with a separate living room, a minibar, a CD player and a balcony are also available. Free Wi-Fi is available in the lobby.

Hotel amenities include a garden, room service, an on-call doctor, a business centre, laundry services, currency exchange services, an elevator and free parking.

Chatarpur Metro Station is located about a 9-minute drive southeast of the hotel, while Ambiance Mall is a 20-minute walk north. Jagannath International Management School is across the street and Indira Ghandi International Airport (DEL) can be found roughly 20 minutes away by car. (All distances and travel time estimates: Google Maps)

The Good

Guest reviews consulted for this analysis commonly spoke positively about the hotel's staff, location and rooms. However, there were also several criticisms of these aspects.

Some reviewers were pleased with the level of customer service they received. They found the staff to be courteous, accommodating and helpful with directions and suggestions. It should be noted, however, that some lodgers were disappointed with the staff (see below).

The hotel's location was praised by some guests. They found it to be close to the airport, shopping, restaurants and the metro station. A few reviewers had complaints about the hotel's location, however (see below for more details).

Some lodgers were satisfied with the hotel's accommodations. They described their rooms as clean, well furnished, comfortable and bright. Some guests had complaints about their rooms, however (see below).

The Bad

Guest reviews sourced were often critical of the hotel's rooms, staff, value and location. As noted above, there were also several positive comments about these aspects of the hotel.

While some reviewers were satisfied with their clean and comfortable rooms, some guests had complaints. They reported small-sized rooms, a broken TV, noisy in-room air-conditioning units and noise from airplanes.

Although some guests were pleased with the level of customer service they received, some lodgers were not, finding the staff to be rude, aggressive and unhelpful. One reviewer noted, "I would not recommend this hotel to anyone. The main reason was the reception staff were not helpful in anyway. Customer service is something that does not exist in this hotel. This was one of 5 hotels that we stayed in on this trip to India and this was the worst by far".

Some patrons complained about the hotel's rates. They reported the fees given on the hotel's website were not updated, and mentioned being charged a very expensive rate, which was not consistent from day to day.

While some guests enjoyed the hotel's proximity to the airport and shopping, some reviewers were disappointed with the location. They found it to be too far from the city centre, and described it as being in a rundown residential area. One lodger remarked, "It is not in an area where you will want to get out and walk around".