Manager being cruel and unkind

Posted Wed February 15, 2012 7:42 pm, by Ashely C. written to McDonald's

Manager does not know how to respond to people who don't understand English. I made a visit to McDonald's in queens center mall the food court on February 11th 2012 at 6:15pm .. There were three lines open only and three managers .. Two male and one female manager. The lines were redicoulously packed .. As I'm waiting in Register 1, a male manager was taking a females order and flirting at the same time.. I didn't like it because while he is flirting with the customer, we all are waiting to order. The female manager was getting the food then I seen her go to the back then returned 10 mins later . While I am standing on this line, the male manager then calls te next customer to order . The customer was Chinese and couldn't speak proper English . So the male manager then says to te customer "you have to learn to speak English mam, I quite don't understand what you are saying. The customer got mad then walked off the line . Then when it was time for me to place my order, the male manager was making fun of the chinese customer and says " all these immigrants in this world and they dont kno how to speak a but of english. That as a manager is not how u talk to customers. I am goin to get the department of labor involved because I feel like the manger was very discouraging . I am myself an immigrant and I did not like his respond.

I'm comfused. There were three managers and they were also the onlycashiers? And what are you calling flirting? There have been manytimes that I was talking to a male and someone accused me of flirtingwhen I was just being nice.

Some restaurants have photo menus for people who can not read English.It would be nice if this place had one. The lady (who may have been atoutist, not an immigrant) could have pointed to what she wanted.
If I were a tourist in China, I'd have great difficulty ordering ameal in a reataurant.