Purpose

This meetup is designed to bring together 3 of our community building working groups with internal Subject Matter Experts (community managers, Reps leadership) and internal client partners (functional area representatives).

During these three days we will work to identify support that the Community Building working groups can offer to our internal partners, as well as create an action plan that will help us get there.

We will also be focused on integrating solutions that our SME's have already implemented, and creating ways for those to be systematized across the organization.

Attendees

Logistics

We are in Mountain View in The Atom.

Breakfast and lunch will be provided each day. Please come early if you want to take part in breakfast.
Each breakfast and lunch will have gluten free and vegan options.

Sessions run each day from 9-5pm Pacific time. There will be a group dinner on Tuesday August 19th at 6pm at Amarin Thai. Please attend that if you can.

Onsite

Larissa Shapiro (CBT)

Michelle Marovich (CBT)

Christie Koehler (CBT)

Madalina Ana ( SUMO remote Day 1)

Brian King ( Reps/ Community Engagement)

Jennie Halperin (CBT)

Abulkadir Topal (SUMO)

William Reynolds (Community Engagement)

Elizabeth Noonan ( Brand/Engagement)

Lyre Calliope (Pathways Working Group Core member)

Emily Gologoski ( MoFo Badge Amazingness)

Amy Tsay (AMO/Marketplace Community Manager )

Rebecca Billings (QA Community Champion)

Stacy Martin ( Privacy Maven)

Janet Swisher ( Developer Relations Community Manager)

Mike Hoye ( Coding Community Manager)

Dietrich Ayala ( FxOS Community Ambassador and all around stellar human)

Amie Tyrrel ( People Team-- Core Contributor Recognition)

Srikar Ananthula (Pathways Working Group Core member)

Sean Bolton (CBT, Day 1)

Remote

Remote Participation Info

Day 1 we will facilitate remote participation via Vidyo for the 3 Working Group Sessions. The Introduction portion will be participatory and parts of it will not be geared to remoties.

Day 2 we are staying flexible with the structure of the work, and will solve for remote participation for the people who appear on vidyo during the first part of the day. ( 9-10am Pacific)

Day 3 This day is very remote friendly, we can collaborate on planning and documenting via IRC and over Vidyo.

Agenda

Day 1: This day is dedicated to working group updates as well as learning from our community building partners. We will learn what they need from each working group in the coming months. There will also be discussion of what is working well within the org, and where resources or changes are needed around Recognition/Pathways/Education

9:00-10:00 Introduction

10:00-10:15 Break

10:15-11:30 Recognition Conceptualize/Share/Create ( Michelle)

11:45-1:00 Lunch

1:00-2:30 Pathways Conceptualize/Share/Create (Larissa)

2:30-2:45 Break

2:45 - 4:15 Education Brainstorm (Christie)

6:30 Dinner at Amarin Thai for the whole group.

Day 2: This day is about creating solutions to the high priority work we surfaced on Day 1.

9:00-9:45 Goal statement creation-- by end of 2015 "What are our end points?"

9:45-10:00 Break

10:00-10:45 Tools we need/have, Resources we need/have, Buy In we need/have

11:00-12:00 New Badges System Overview-- provide a number of tools and resources for the above

12:00-1:00 Lunch

1:00-2:45 Working Session 1

2:45-3:00 Break

3:00 - 4:45 Working Session 2

Day 3: This day is about documenting the solutions, and then clearing all the easy work immediately.

9:00-10:00 GROUP PHOTO 9:15am. Then regroup from yesterday. Pick a project. Figure out how to attack it. Do that.

10:00-11:00 GROW call

11:00-12:00 Documentation-- create clarity from our notes and discussions, capture it all on the wiki for next steps.

12:00- 1:00 Lunch

1:00-1:30 Parking Lot

1:30-4:00 Clear the easy wins from our priority list together

4:00-4:30 Plan for momentum-- what needs to happen next? How will we communicate that?

4:30-5:00 Celebrate/Closing It's important that we are explicit about what we've achieved in these three days, and how we expect that to make a difference. We should celebrate as well.

Outcomes

Pathways

Key Learnings and Discussions

What are the key things we discussed, agreed upon, and want to share with the project?

The working group discussed the needs of community builders and managers around the project and agreed that:

the pathways working group has made progress this year in clarifying the role and scope of pathways but more work is needed

there is not a project-wide agreement or alignment on the definitions of user/supporter/casual contributor/active contributor/core contributor and that lack is hurting forward progress.

there is a substantive need for better support of brand new contributors in getting involved in Mozilla, finding the right pathway for them, and taking their first steps on it.

the project continues to struggle in building pathways that bring people into important Mozilla initiatives and successfully connect them to the right work, especially at scale.

Roadmap

Info for next steps

Capture next steps, and how to engage here

Education

Key Learnings and Discussions

What are the key things we discussed, agreed upon, and want to share with the project?
The Education working group kept largely to the roadmap from the beginning of the year but also incorporated feedback from the group of community builders and managers.

Key feedback from Working Group Meetup:

People want to learn more about openness as a practice and how to incorporate working in the open into their daily work

Learning about societal & corporate cross-cultural norms and learning about each other as a global community

Roadmap

Info for next steps

By the end of 2015, we will implement a resource index so that Mozillians can quickly find needed project resources and information.

By the end of 2015, we will implement curriculum so that Mozillians can better understand and put into practice community building skills such as: working in the open, cross-cultural norms, and leadership and delegation.

In order to get in touch with the Education and Culture Working Group, contact us in #cbt or send an email to community-building@mozilla.org

Recognition

Key Learnings and Discussions

These are the major themes that emerged in the recognition discussions:

There is no system that tracks contribution activity and notifies community managers/ community leaders when people are doing good work that needs to be recognized.

We do not have a way to keep track of how specific contributors have been recognized across the project, which would help us have an understanding of where people are making an impact.

Recognition needs to be for quality, not for quantity of contribution efforts.

Recognition efforts for our active and core contributors needs to have a component of personal development to them.

We need to allow people to specify what types of contribution are meaningful to them and work toward a culture that makes recognizing a priority.

None of this is surprising, it mirrors what we've been hearing from contributors for the last year and highlights the ways that the lack of a consistent system of recognition is hurting retention and satisfaction in the organization.

We decided to stay focused on the wins we could make in 2014, that will have a high impact for the project. For 2015, we need to have a long term planning discussion on how to address some systemic issues.

This is what we are focused on for the remainder of 2014:

By the end of 2014, in partnership with the systems and data working group, we will deploy a largely automated reporting system for recognizing contributors utilizing tableau.

By the end of 2014 we will support Mozillians.org as a place for recognition so that vouching, recognition preferences, and badges become part of our standard practices.

By the end of 2014 we will begin to establish a culture of recognition that is evident through retention increase in new and existing contributors.