Festival FAQ

What are the new dates for Psycho Las Vegas?

Psycho Las Vegas has been rescheduled to August 20th - 22nd, 2021. Psycho Swim has been rescheduled to August 19th, 2021. If you already purchased a pass for either event and want to attend in 2021, there is nothing you need to do–your passes will automatically be valid for the new dates.

I can't make the new dates, can I get refund?

Once our updated lineup is announced, refunds will be made available for 30 days for all ticket types and tiers. Please be patient, as we are working diligently to return as much of the same lineup as possible. This is not an easy task, but we will have something for you in the next few weeks at the latest. Check back here once the lineup is announced for detailed instructions on how to request a refund.

What about my hotel room booking through the Fan Block?

If you reserved a room using the Fan Block for Psycho Las Vegas, you will automatically be refunded and your reservation will be canceled. Please allow 5-7 business days for this to be completed. A limited number of rooms are available now on the Fan Block for those who want to book for the rescheduled dates; with more rooms becoming available closer to July. If you have questions please call the hotel department at 855.788.6775.

Cheap flights to McCarran International Airport can be found using any travel website. Flights are cheapest if arriving before Friday and departing on Monday or later.

For those driving, parking is available at Mandalay Bay for registered guests and visitors. For more information on parking, visit the link here.

I don’t get it; how does the festival take place at a resort?

Mandalay Bay is home to world-class entertainment complexes that we takeover for the weekend. The property becomes our festival grounds during Psycho.

Is the festival inside or outside?

Three of the four stages are inside on the property and are fully air-conditioned. The Beach Stage is the only outdoor stage and doesn’t open until the evening. The walking path depicted on the map is indoors and connects all of the stages, restaurants, and hotel towers in the luxurious confines of the Mandalay Bay Resort and Casino.

The four stages are the Mandalay Bay Events Center, Mandalay Bay Beach, House of Blues, and Rhythm & Riffs Lounge. Your festival wristband permits access to all of these stages during the festival.

For a complete property map, visit the link here.

Arrive early for special House of Blues sets or if you want to be on the floor at the Events Center.

We're expecting record attendance numbers at Psycho Las Vegas. While your wristband provides access to all of the venues, we still have to adhere to the venue's legal capacity. We suggest arriving early for Poison The Well's set at the House of Blues and for any set that you want to be on the floor for at the Events Center.

I don’t see restrooms on this map.

There are too many to list. Each venue has its own dedicated restrooms including multiple restrooms around property. Psycho is a porta-potty free festival.

Are the venues ADA compliant?

Yes, all stages and venues of Psycho Las Vegas are ADA compliant. For more information on accessing the venues, please call 877.632.7700.

Are wheelchairs and scooters available for rent?

Wheelchairs and scooters are available at all MGM Resorts hotels for a fee. To guarantee a wheelchair or scooter, please contact our Bell Desk at 702.322.8199.

What is the age limit to enter the festival?

You must be 6+ years of age. Every attendee must have a wristband for entry.

Is there re-entry to the venues during the festival?

Yes, there is re-entry to all venues. The resort is your playground and you can go in and out as you please.

Are backpacks allowed into the venues? What can I bring or not bring inside?

Backpacks are prohibited from entry, with the only exception being made for medical purposes. For a full list of prohibited items visit the link here.

Is this the same for all of the venues and stages at the festival?

Yes, all stages and venues of the festival will have the same list of prohibited items and will generally follow the same protocol.

Where is the festival and artist merch located?

The Psycho Showroom is located downstairs from the Events Center Box Office. When you arrive at the Box Office, you will see signage directing you to the Showroom.

A limited amount of festival and artist merch will also be available at the Events Center.

When will I receive my wristband?

You will pick up your wristband from the Events Center Box Office at Mandalay Bay. It’s very important that you go to the Events Center Box Office, there are multiple box offices on property, but only the Events Center will be exchanging tickets for wristbands.

Box Office Hours:

Wednesday, August 18th from 12:00pm - 6:00pm

Thursday, August 19th - Sunday, August 22nd from 10:00am - 10:00pm

What do I need in order to claim my wristband?

Bring your digital ticket from AXS to the Box Office with the barcode visible for scanning. You can pick up wristbands for friends if you purchased more than one wristband or have their ticket/barcode available. If your ticket doesn't scan, you won't get a wristband.

Wristbands must be worn at all times and will be treated as cash. If they are broken, lost, stolen or removed, they cannot be replaced and a new ticket must be purchased. No exceptions. Anyone in possession of a tampered wristband will be removed from the property and banned from the festival. Security reserves the right to check your wristband every time you enter a venue and a no tolerance policy will be strictly enforced for tampered wristbands. Please make sure your wristband is on tightly to avoid any issues.

How and when do I receive my digital ticket?

You will receive an email from AXS with instructions on how to access your tickets on your mobile device. If the idea of a digital ticket is something you just can’t live with or you don't have a smartphone, you can request a hard ticket for pick up at will call at the Events Center Box Office by emailing your request here: MBECTicketing@mandalaybay.com

How does this digital ticket from AXS work?

Mobile ID is Mandalay Bay's digital ticketing technology which provides you the flexibility and convenience of safely and securely managing your tickets online or in the AXS mobile app. If you don't have a smartphone please email MBECTicketing@mandalaybay.com for more options to receive your ticket.

Guestlist check-in is located at the Events Center Bar & Lounge located next to the Box Office as you walk towards the Events Center. You’ll need a valid ID with your full name to claim your pass. You can not pick up credentials or wristbands for anyone but yourself. The guestlist check-in follows the same hours as the Box Office.

Is there food and drink available in the venues?

Food, alcoholic, and nonalcoholic beverages are available for purchase at the venues. Mandalay Bay is home to over 40 restaurants, lounges and bars for you to enjoy on property. Free filtered water is available at water fountains at the venues or by request at the bar.

Where can I find the set times?

Set times are not available yet and will be released closer to the festival dates. We know people are making their arrangements to arrive in Las Vegas now, so what we can tell you is that bands start playing as early as 12pm each day, including Thursday at Psycho Swim. Hopefully that helps with your travel plans.

I'm a High Roller, what do I do?

Instructions for High Rollers will be sent via email closer to the festival dates. This year High Rollers will also have a dedicated Psycho Concierge available to them via email and at the festival. More details on how to use this service will be available in the coming months.

PURCHASING TICKETS

Advance tickets may be purchased at any MGM Resorts Ticket Office, Mandalay Bay Concierge, or at the Events Center Box Office. Any remaining tickets will be available at the Events Center Box Office on the day of the event.

PSYCHO SWIM

What is PSYCHO SWIM all about on August 19th?

PSYCHO SWIM is an all-day pre-party on Thursday, August 19th at DAYLIGHT Beach Club that requires a separate ticket from the festival pass. Capacity is limited to only 1800 Psychos. DAYLIGHT is a separate venue from Mandalay Bay, but is located on the property.

This event will sell-out, so we highly suggest buying your tickets now.

I purchased a ticket, now how do I get in on Thursday?

Your digital ticket will need to be exchanged for a PSYCHO SWIM wristband at the Events Center Box Office at Mandalay Bay.

Box Office Hours:

Wednesday, August 18th from 12:00pm - 6:00pm

Thursday, August 19th from 10:00am - 11:00pm

I’m on the guestlist, where do I go?

Guestlist check-in is located to the right of the Events Center Box Office. You’ll need a valid ID with your full name to claim your pass. You can not pick up credentials or wristbands for anyone but yourself. The guestlist follows the same hours as the Box Office.

Is there food and drink available in the venue?

Food, alcoholic, and nonalcoholic beverages are available for purchase at DAYLIGHT. The kitchen stops serving food at 6pm.

What is the dress code at Daylight Beach Club?

We have a special dress code for PSYCHO SWIM that will permit hard-sole shoes, torn clothing, and basically anything you want to wear within reason. Chains must be connected to a wallet.

The private cabanas are reserved for our High Roller VIP pass holders. A limited amount of daybeds and seating is available around the pool on a first come, first serve basis.

ACCOMMODATIONS & PROPERTY

Where should I stay and how do I get a discount?

Psycho attendees have access to an exclusive room block at this link: Psycho Las Vegas Fan Room Block. This block is good for discounted rates at Mandalay Bay, Delano, Luxor, Excalibur, New York New York, MGM, and the Park MGM. The discount is 15% off the prevailing rate, based on availability.

Hazel Coffee | Cocktails – With a wide variety of signature cocktails and specialty coffees, the lounge is a unique social hub that welcomes guests with delicious libations, sweet and savory breakfast and lunch offerings and live performances featuring local entertainers.