Workforce Optimization

Integration

How It Works

Hosted Contact Centre

Advantages of a Hosted Contact Centre

Did you know that customers care more about how they are treated than the price they pay? Do you ever return to a business when they act like they are doing you a big favor by taking your money? The customer experience matters more than anything else. How do you put that at the top of your list?

Five9 Cloud Content Center Software solutions give your organization the ability to learn how happy your customers are. When you move your contact center to the cloud with Five9, you get all the rich functionality you expect from a legacy, on-premise system, plus a lot more:

Control —Take control. It's so intuitive, even non-techies can configure a contact center in hours

Time — Let us take the burden off of you - we'll manage, upgrade and maintain your contact center infrastructure and phone service

Scalability — If you need more agents, turn on licenses and increase line capacity in hours with one phone call

Now your contact center can move as fast as your business. With simple implementation you will leverage our superior functionalities with no hassle, hardware, or upfront costs. Learn how Five9 can help you deliver an exceptional customer experience every time. Call 1-800-553-8159 or simply click on "Get Info" and one of our experts will reach out with quote and answers to all your questions.

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.