If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

breathe new life into old chairs
These cushions are of exceptional quality. We picked a wide stripe which has transformed our seating area.
May 27, 2013

Nice cushions
These are nice cusions, well made, but they are a bit too hard for the bumm. If you don't mind firm these are great. Wasn't a deal breaker for me. They will likely get softer with age & use. Sunbrella fabric is fantastic for outdoors. Wears like iron!
April 18, 2013

Excellent value for money and cute too!
I was trying to replace some old cushions. After going back to the higher end place I bought the outdoor furniture and being quoted nearly four times the price I found the virtually identical product here, it was a no-brainer.
Ordering was easy, shipping was very quick and when the cushions arrived, I was very happy with the quality of the fabric and stitching and they did fit exactly on my chairs. They look adorable and so far have held up well. It's only been a month or so, but we've had some unexpected rain that I couldn't get them inside for and they drained great and no water stains left on them.
Bottom line: I wouldn't hesitate to recommend these cushions.
April 3, 2013

Fantastic !
The cushions fit well and look great ...they are perfect
November 12, 2012

Fantastic buy, functionality and value
I purchased two outdoor seat cushions in a blue pattern to sit on wood chairs that I painted a lime green. The cushions are very well made, dry very quickly and dimensions were spot-on. Really dressed up my chairs. Considering I had asked a local designer to make two cushions in similar outdoor fabric that would have run me over $200 each, you just cannot beat the value that Ballard's version provides! Very happy. Only wish there were more patterns or options to choose from -- I would definitely consider turning to Ballard again when I need to freshen up other outdoor furniture.
June 16, 2012

Bright color, good quality, very rain repellent!
I'm very pleased with my new solid red Sunbrella outdoor cushions. The color was just as it appeared online, a bright, cheery red without being too intense. They repel water beautifully and are dry with just a shake. At first I brought them in when there was a chance of rain but now I leave them out with no worries. The workmanship is good, the ties stay tied, and no hint of fading even though they are in direct sunlight.
June 9, 2012

Great cushion for the money
I was pleased with this cushion when it arrived. I ordered Seneca Stripe and I thought it was not as bright as the photos I have seen in the catalog and the website. Other than that it is well made and comfortable.
June 9, 2012

pretty good, but don't like stark white bottom fabric
The cushions are well constructed and light and fast drying, however, because these are one sided cushions, as described and because I chose a dark fabric (black) - the white quick dry fabric on the bottom is a bit conspicuous.... I wish they had a dark bottom fabric option.
May 30, 2012

Tranquil and soothing
The spa color is true the catalog picture. The quality is exceptional and best of all it arrived within a few days!
May 15, 2012

beautiful comfortable cushions at a great price
Love the color red with the beige, it matches my umbrella. I love sunbrella products, they are so easy to take care of and fantastic quality. Highly recommend these cushions.
May 3, 2012

Very classy!
I love my new chair cushions! They are well made and were shipped quickly. I couldn't be happier.
December 27, 2011

Great color and well made.
I purchased these to use in a built-in window seat in my newly remodeled home, and they are perfect! The box edge is nice and clean and the spa color was exactly as pictured in the catalog. I am thrilled with these cushions.
August 24, 2011

One little detail overlooked
The seat cushions are just as I expected in terms of quality and design, however the ties were made out of self welt, two seats of which were solid black and four of which were solid ivory. I would have expected that they all be made in the same manner.
July 31, 2011

This product is both attractive and durable.
We love our Ballard patio chair cushions! The Sunbrella fabric is colorful and water resistant. The ties are sturdy and well-stitched. And the cushions are thick enough to make for comfortable sitting on our wrought iron furniture.
July 15, 2011

Great for our Deck Chairs
These are just the right dimensions for our wrought-iron deck furniture. We had some previously that were heavier and unwieldy to handle; these are thick enough to provide the necessary padding, and that's what we wanted. Attractive colors, also.
July 11, 2011