Call Center

Phones

E-mail

Working hours

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center

Phones

0700 10 000 (Vivacom)

17 21 (A1 and Telenor)

(+359 2) 962 41 02

Fax

(+359 2) 962 78 59

0700 10 000 calls for Vivacom subscribers are at the price of local call for people calling from all around the country - the difference between long-distance and local call is covered by Raiffesienbank. 17 21 calls for subscribers of mobile operators A1l and Telenor are at the price of internal call/within the same network – A1-A1 or Telenor-Telenor depending on customer individual plan.

Business centers for small enterprises

We set up 23 specialized Business Centers in order to be closer to you at any time and to support the successful implementation of your projects.

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Deposit ATMs

An ATM with a deposit function (a deposit ATM) is a terminal device where you can both withdraw and deposit cash.

To deposit cash at a Raiffeisenbank deposit ATM you must have a Raiffeisenbank debit card. If you already have a Raiffeisenbank contactless debit card Debit Mastercard Business
, you can deposit cash to a Raiffeisenbank deposit ATM with an additional cash deposit card.

At the deposit ATM you identify yourself with a PIN and not with an ID card.

Advantages

You can make 3 types of cash deposits at Raiffeisenbank deposit ATMs:

A deposit to your Raiffeisenbank debit card

Instead of holding cash, you keep the money in a safe place. You increase the card balance to make a planned purchase at a shop, on the Internet, or to pay bills.

A repayment to a Raiffeisenbank credit or credit card

You can make repayments 24 hours, 7 days a week — at a time convenient for you even after the bank’s business hours.

A deposit to a Raiffeisenbank account

The currency of the account to which you post money may be only BGN. For example, you can deposit the daily turnovers of shops, taxi drivers, couriers, distributors, insurance agents, etc.

Details

You make the deposit by first placing your card issued by the bank in Raiffeisenbank’s deposit ATM to identify yourself. Then, by following the instructions on the screen, you enter the last 10 digits of the IBAN of the relevant account and confirm with the PIN of the inserted card.

When will the amount deposited at a deposit ATM be available

If a deposit is made at a deposit ATM between 8:00 and 19:00 h on a business day, the amount deposited will be immediately available.

If the deposit is made to a debit card account, the amount will be available under the card immediately regardless of whether it is deposited during business hours, at night or on a day off.

If a deposit is made at a deposit ATM between 19:00 and 08:00 h to an account without a debit card, the amount will be available on the next business day.

To make a repayment under a credit or a credit card, you must deposit the amount at a deposit ATM no later than 19:00 h on the final due date.

What banknotes does the deposit ATM accept

You can deposit Bulgarian banknotes in denominations of 5, 10, 20, 50 and 100 at a deposit ATM. (all types of banknotes except for BGN 2 banknotes).

The banknotes are placed lengthwise together as a pack without any special arrangement. The maximum number of banknotes per deposit is 90.

When the ATM detects unfit banknotes it returns them through the same slot and in case of suspicion of counterfeit banknotes the ATM keeps them for analysis.