Cookie Policy

What is a cookie?

A "cookie" is a text file containing small amounts of information which are stored on your computer or device when you visit a website. Cookies do not harm your computer, and they do not store personally identifiable information such as credit card details. Find out more information about our cookie policy.

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The privacy settings on this website will be set to allow the use of all cookies, to give you the very best experience.

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Cookie Policy

By using this website, you’re agreeing that we may store and access cookies on your device. about our cookie policy

Terms & Conditions

Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. Please read these terms and conditions carefully before using the website.

By accessing this website, you agree to be bound by the following terms and conditions and disclaimers.

Please be aware that we may update our Terms & Conditions from time to time and any material and content provided in the pages of this website may be changed at any time without notice. You should therefore check this page regularly for updated terms and conditions. The bottom of the page will always state the date of the last update.

Use of this website

Our website is intended for personal, non commercial use by residents of the United Kingdom only. We cannot guarantee that the website or the information on it complies with the laws of, or is appropriate for use in other territories.

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You are wholly responsible for use of the website by any person using your computer and you must ensure that any such person complies with these Terms and Conditions. This website is designed to be entered from the home page. If you access the website through another website you may not see some important information which is relevant to the products or services being offered. Before purchasing any products or services on this website you will be referred to certain pages which contain additional product, regulatory, or legal information. You are advised to read these pages and should you have any questions contact us using the details provided below.

Availability

Whilst we take all reasonable steps to ensure that the website continues to be available there may be times when it is not available. This may be for reasons relating to the maintenance of, or alterations to, the website or for reasons beyond our control. We are not responsible to you if the website is unavailable.

Privacy Policy

At Castle Cover we look after your details carefully and are committed to protecting your privacy. Our privacy policy which sets out how we will use your information can be found within the Privacy Policy.

Our products and services

The information and content of this website does not constitute an offer by us to sell products and services to anyone who wishes to purchase. We retain the right to accept or reject any request to purchase the products or services on this website, and that any purchase will be subject to the terms and conditions and disclaimers of that product or service. The complete description of all terms, conditions, and exclusions relating to our products and services are contained in the Terms of Business Agreements, policy booklet or other documents issued with the products and available on this website.

Policy Documents

In the event of any contradiction between these website terms and conditions of use and the specific product or service terms and conditions, the latter shall prevail. Complete details will always be included in your schedule of cover, policy documents and/or conditions of purchase issued to you. It is your responsibility to ensure that you have sufficient funds to cover the cost of any product or service that you purchase.

Viruses, hacking & other offences

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

The following clauses exclude or limit our legal liability. Read them carefully

Where we provide you with an insurance quotation through the website this will be based on the information you have given to us. It is your responsibility to take care to give us complete and accurate information when you take out your insurance policy, throughout the life of your policy and when you renew your insurance policy. Failure to supply accurate and complete information may mean that your policy is invalid and that it will not operate in the event of a claim. Nothing in these Terms in any way excludes or limits our liability for negligence causing death or personal injury or for fraudulent misrepresentation. We are responsible to you for any losses you suffer to the extent that they have been caused by your reliance on any errors or omissions in our website where we have been negligent in failing to correct any such errors or omissions. Whilst we have taken reasonable steps to ensure the accuracy, currency, correctness and completeness of the information contained on the website, we do not check, review, monitor, verify or endorse any information, content, material or data collected from or provided by third parties which is displayed on or is otherwise available from this website or any third party websites which you can access from this website. We are not responsible to you for any loss, damage or injury you may suffer or incur in connection with such information, content, material or data. It is your responsibility to check that such information, content, material or data is accurate, current, correct and complete. This website contains links to websites of third parties offering additional insurance policies. You must form your own view as to the suitability of such policies for you. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our website. Links to downloadable software websites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the licence agreement, if any, which accompanies or is provided with the software. We are not responsible or liable to you for any loss or damage you may suffer or incur in connection with your use of this website which is caused by any event beyond our reasonable control including the electronic transmission of information, content, material and data over the internet and the interception and decryption of it by others. We are not responsible to you for any losses or damage you may suffer caused by any distributed denial-of-service attack, or any viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful and which may infect, contaminate or damage your computer equipment or computer programs, or cause damage to software or damage to or loss of data unless caused by our negligence. You should ensure that you use appropriate virus checking software.

Internet E-mail

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.

Trade Marks and Copyright

This website contains intellectual property and other rights and must only be used in connection with obtaining insurance in accordance with the terms set out in this website. Copyright in the pages screens, information and material in their arrangement included in this website is owned by or licensed to Castle Cover unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our website for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our website on any other website, or link any other website to our website, without our prior written permission If you use our website in breach of these Terms your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. If you have any concerns about material which appears on our website please contact info@castlecover.co.uk

Governing Law

These Terms and Conditions are governed by English law and you and we both agree to submit to the non exclusive jurisdiction of the English courts.

Status of the Castle Cover website

We only offer home and car insurance from a single insurer, Ageas Insurance Limited. We do offer a number of add-on products from a range of insurers - the list of insurers is available on request.

Castle Cover is a trading name of Ageas Retail Limited. Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales 1324965. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority. FCA registered number: 312468. Insurance provided by Ageas Retail Limited is not available in the Channel Islands. Ageas Retail Limited is a member of the DMA and a sister company of Ageas Insurance Limited.