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So it took me 20 minutes on the phone, 3 CSR's, none of which understood the problem to tell me I need to again delete the app & re-download all the content. Just horrible customer service Directv, not that you care!

So it took me 20 minutes on the phone, 3 CSR's, none of which understood the problem to tell me I need to again delete the app & re-download all the content. Just horrible customer service Directv, not that you care!

Yes, once after the 25th & another time today

Once again, a perfect example of customer service roulette...or more importantly why I DO NOT call D*'s CS too often!!!!!

I will do my best to wait out an issue or get feedback from the good folks here before I start jumping through hoops like most CSR's want you to do (i.e. lets restart your receiver, lets unplug your receiver, lets unplug your cables at the wall, lets plug it into a different outlet....)

I have been following the thread and I uninstalled and reinstalled. The problem I have been having is that I cannot download any new shows. I click download and it goes into a status called "waiting to prepare". I back out and click on my download queue and the download is under the heading "preparing for me". It will sit in that status for hours until I cancel the download. Nothing else is downloading. I don't know what it is "waiting" for? I have used the nomad on my IPad for 9 months with no issues until last week. Anyone else have the same issue or have suggestions on what to do?

I have been following the thread and I uninstalled and reinstalled. The problem I have been having is that I cannot download any new shows. I click download and it goes into a status called "waiting to prepare". I back out and click on my download queue and the download is under the heading "preparing for me". It will sit in that status for hours until I cancel the download. Nothing else is downloading. I don't know what it is "waiting" for? I have used the nomad on my IPad for 9 months with no issues until last week. Anyone else have the same issue or have suggestions on what to do?

The transcoding process has 2 steps.

The first is preparing...which generally takes about the same time as the program length - a 2 hour show takes about 2 hours to do the prepare step, so most people don't sit and watch it process.

The second step is the download - which takes about 11 minutes or so for the same 2 hours show.

Both steps must complete to have the transcoded program transferred to a mobile device, no matter what kind of device it is.

The first is preparing...which generally takes about the same time as the program length - a 2 hour show takes about 2 hours to do the prepare step, so most people don't sit and watch it process.

The second step is the download - which takes about 11 minutes or so for the same 2 hours show.

Both steps must complete to have the transcoded program transferred to a mobile device, no matter what kind of device it is.

I understand this. I have had it for nine months. It is not downloading it is stuck in waiting to prepare and will sit there for hours without doing anything. This is a 30 minute show I have been trying to download. This has only been an issue since last week.

I have been following the thread and I uninstalled and reinstalled. The problem I have been having is that I cannot download any new shows. I click download and it goes into a status called "waiting to prepare". I back out and click on my download queue and the download is under the heading "preparing for me". It will sit in that status for hours until I cancel the download. Nothing else is downloading. I don't know what it is "waiting" for? I have used the nomad on my IPad for 9 months with no issues until last week. Anyone else have the same issue or have suggestions on what to do?

Have you uninstalled and reinstalled today?Are you using the DVR at the same time as you're trying to transcode?How long is the show you're trying to put on your device?What channels are you trying to record from?

Have you uninstalled and reinstalled today? YesAre you using the DVR at the same time as you're trying to transcode?noHow long is the show you're trying to put on your device?30 min'sWhat channels are you trying to record from?

all channels. I have tried to download several shows in the last week with the same result.

Did not have any problems with nomad before last week when I first received the message that my account was disabled.

all channels. I have tried to download several shows in the last week with the same result.

Did not have any problems with nomad before last week when I first received the message that my account was disabled.

I had a post in another thread regarding similar issues I was having on certain shows. If you search my user name you'll find it.

My issue was that my shows (only a certain few) were doing what you describe. Turns out that the shows in question either were "glitching" (i.e. rain storm/signal dropout/problem with that channel's feed) OR at the end (or start) of said recording a black box was popping up in the lower right hand corner of the screen when I physically watched the show (at the start or finish of the recording) telling me that there was a blackout issue or the show didn't fully record.

It's possible that something similar is going on with your recordings ?!

Thanks. I had this problem too in the past if a show didn't record to the full length of the intended recording. I don't think this is the case though now because i've tried to download at least 10 different individual shows all on different dates.

Thanks. I had this problem too in the past if a show didn't record to the full length of the intended recording. I don't think this is the case though now because i've tried to download at least 10 different individual shows all on different dates.

Turned on my iPad 1 iOS 5 a few minutes ago. Downloaded two shows that had transcoded last night. Everything OK. Went to check on what was on my iPad and got the "account disabled" message, AR/3002 code. Same as last Tuesday.

Anyone else?

Anyone else?

Got up this AM, AR/3002 code "Account Disabled" message. It was transcoding a few shows when i went to bed last night. All seemed well.