Change or Remove an Info-Only Extension

For an info-only extension, you can edit its name, extension number, and/or greeting; or remove it.

Change the Info-Only Name and/or Extension Number

To change an auto-attendant's Info Only extension name and/or number:

Click Phone System Manager, then Auto-Attendant, under the eVoice header. The Auto-Attendant Menu(s) page appears.

Under Auto-Attendants to the left, select the system that has the info-only extension you want to change. Then, in the attendant's display pane:

Click Edit next to the info-only extension you want to change (the Edit Extension dialog box appears).

Change the extension number/name, as needed.

Click Next. A confirmation dialog box appears, asking if you want to update the info-only greeting at this time.

If Yes, the Edit Info-Only Extension Greeting dialog box appears. To update the greeting with the edited info-only name/number, follow the same instructions as stated in the second bullet under step 3. of "Change an Auto-Attendant's Business Greeting" in Change an Auto-Attendant's Business/After-Hours Greeting(s).

If No, you are then asked if you want to update the auto-attendant's greeting (to include the now edited info-only name or number):

If Yes, the Edit Auto-Attendant Greeting dialog box appears. To update the auto-attendant's current greeting with the info-only extension's updated name/number, follow the same instructions as stated in the second bullet under step 3. of "Change an Auto-Attendant's Business Greeting" in Change an Auto-Attendant's Business/After-Hours Greeting(s).

If No, the Info Only extension's updated information appears in the auto-attendant's Extensions list but is not mentioned in its current greeting.

Call the attendant to confirm that its greeting and extensions are recorded correctly (if professionally recorded, will take a few days).

Change an Info-Only Greeting

To change an Info Only greeting:

Click Phone System Manager, then Auto-Attendant, under the eVoice header. The Auto-Attendant Menu(s) page appears.

Under Auto-Attendants to the left, select the applicable auto-attendant.

Then—in the attendant's display pane: Click the Edit button of the info-only extension you want to access. The Edit Extension dialog box appears.

Click the Next button. A prompt appears, asking if you want to update the info-only greeting.

Call the extension to make sure the greeting is recorded correctly (if professionally recorded, will take a few days).

Remove an Info-Only Extension

IMPORTANT! When you remove an info-only extension, it also removes its greeting/message.

To remove an Info-Only extension:

Click Phone System Manager, then Auto-Attendant, under the eVoice header. The Auto-Attendant Menu(s) page appears.

Under Auto-Attendants to the left, select the attendant that contains the info-only extension you want to remove.

Then—in the attendant's display pane: Click the X of the info-only extension you want to remove; then Yes, to confirm the deletion.

You are then asked if you want to update the auto-attendant's greeting (to remove mention of the info-only extension).

If Yes, the Edit Auto-Attendant Greeting dialog box appears. To update the auto-attendant's current greeting, follow the same instructions as stated in the second bullet under step 3. of "Change an Auto-Attendant's Business Greeting" in Change an Auto-Attendant's Business/After-Hours Greeting(s).

If No, the info-only extension no longer appears in the auto-attendant's Extensions list but is still mentioned in its greeting.

Call the attendant to confirm that its greeting and extensions are recorded correctly. (If a professionally recorded greeting, will take a few days.)