Driving costs down and service up for growing fund administrator

See how a fund administrator overcame a lack of a consistent approach to improve the cost, accuracy and timeliness of services for fund managers with a Third Horizon solution.

Background

A fund administrator sought Third Horizon’s help to improve the cost, accuracy and timeliness of its unit pricing service for fund managers.

As the business had grown, many new client services had been set up in non-standard and complex ways – driving up costs and making timely and accurate service delivery challenging.

Senior management wanted to standardise and streamline the unit pricing operation to restore competitiveness to the offering and further grow the business.

Our Role

Working with the business owner and key team members, Third Horizon helped redefine the unit pricing process. Input controls and exception-based validation procedures were developed as quick wins that greatly improved the efficiency of the process and the quality of pricing outcomes. We helped the business implement the quick wins and define longer-term solutions.

Results

We identified savings of up to 50% of direct costs – half implemented as immediate savings.

Faster turnaround times and improved quality of outcomes were achieved too, thanks to process efficiencies and the implementation of an internal timetable with prioritised initiatives.