13. PERCUSSIVE MAINTENANCE: The fine art of whacking the crap out of an electronic device to get it to work again.

14. SEAGULL SPHERE : The rarefied organizational layers beginning just above the rank and file. Decisions that fall from the adminisphere are often profoundly inappropriate or irrelevant to the problems they were designed to solve.

15. 404 : Someone who’s clueless. From the World Wide Web error Message “404 Not Found,” meaning that the requested site could not be located.

16. GENERICA : Features of the American landscape that are exactly the same no matter where one is, such as fast food joints, strip malls, and subdivisions.

17. OHNOSECOND : That minuscule fraction of time in which you realize that you’ve just made a BIG mistake. (Like after hitting send on an email by mistake).