Terms of Sale

SF Enterprises trading as Southdown Duvets (“the Company”) contracts are made and orders accepted upon and subject to the following terms and conditions – which do not affect your statutory rights.

Dispatch times may vary according to the product, availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Southdown Duvets you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Southdown Duvets retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with.

Making a purchase

Orders

We offer the possibility to order conveniently via our online-shop, e-mail or by phone.

There is a no minimum order value. We accept payments by cash, cheques, credit and debit cards, advanced payment (invoiced) or PayPal. All orders are subject to availability and confirmation of the order price.

Our Contract

When you place an order, you will receive an acknowledgement e-mail or telephone call confirming receipt of your order: This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

How to pay

By credit card – We offer payment by credit cards (except American Express) or debit cards

Payment in advance – When ordering by payment in advance, the ordered goods will be sent as soon as the invoice amount is credited to our bank account.

Cash – For collection only good, payable in full on collection

Cheque – The ordered goods will be sent as soon as the cheque has been credited to our bank account.

Delivery

We choose the most favourable way of dispatch for your delivery which usually is a private courier service. We deliver your orders to the delivery address stipulated by you at the time of placing the order. Should the carrier not be able to deliver the goods, the carrier will inform you in writing. You then have the choice to either have the goods delivered again or to pick up the goods at a depositary near your home address. If not avoidable, we reserve the right of effecting partial deliveries.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Southdown Duvets and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, equity, restitution, by statute, at common law or otherwise. This does not affect Southdown Duvet’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Security of purchase/Instructions for the right of withdrawal

Your right of withdrawal

In the event of revocation or cancellation, customers with a residence in the EU shall return the merchandise and shall bear the shipping costs for returned goods as long as the goods received are equivalent to the goods ordered.

In the event of a refund, Southdown Duvets bears only the direct, regular return shipping costs. Additional costs due to special shipping methods (courier, express, etc.) shall be borne by the customer.

Provided that you act as consumer, you can revoke your contractual statement in writing (e. g. Letter or e-mail) or by returning the goods without giving reasons within a period of a fortnight. We will again communicate in writing these instructions for the right of withdrawal to you separately. The withdrawal period starts on the day you receive the goods and the instructions for your right of withdrawal in writing. A punctual dispatch of your revocation or of the goods suffices to comply with the time limit of the revocation period.

The revocation is to be addressed to:

Southdown Duvets
Primrose Farm
New Road
Upottery
Honiton
EX14 9QE

Tel: +44 01404 861 117

Email: jessica@southdownduvets.com

Consequences of a revocation

In the event of an effective revocation, the performances received on both sides are to be returned and, if applicable, benefits (e. g. interests) are to be released. In case you cannot return the goods completely or partially or only in bad order and condition, you will have to compensate the corresponding value in this respect, if applicable. This is not valid, if the deficiency of the good is attributed solely to its control – like it would have been possible in a retail shop – or to the intended putting into use of the good.

Parcel-transportable goods are to be returned at our risk. You are to bear the costs of the return consignment if the delivered goods correspond to the ordered ones and if the price of the item(s) to be returned does not exceed an amount of £20 (only valid within the UK) or, in case of a higher price of the good(s), if you have not effected the payment or an instalment agreed by contract at the time of the revocation. Otherwise, the return consignment is free of freight charges for you.

Obligations of reimbursements of payments are to be fulfilled by you within 30 days of your declaration of withdrawal’s dispatch.

Please pack the goods to be returned carefully, as transport damage caused by deficient or missing packing is not insured, unfortunately. In this case, we reserve the right to claim compensation for the corresponding value.

Out of Stock Products

Should a product be out of stock when an order is placed, we will inform you as soon as practically possible and give you a likely time frame for delivery. This will vary depending upon the product and its place in the manufacturing process. If this is unacceptable to you we will refund your payment in full when requested and be very happy to reinstate the order when the stock comes in.

Transport damage/complaints

We kindly ask our customers to report evident defects as to quality within one week of receipt of goods. In the event of transport damage, which is already visible externally, we ask you to take control of the parcel immediately and to let the carrier give you a written confirmation of the damage.

If any goods are found to be faulty,different from those ordered by the customer, or unsuitable for the customer, the company will offer a replacement or refund at the discretion of the company’s management Any mistakes in bills, receipts or payments will be rectified as soon as possible and within seven days of agreeing to do so. All goods offered by the company are guaranteed to comply with statutory requirements. However, the company cannot accept responsibility where goods supplied are subject to processing or repackaging by the customer.

Privacy policy

Southdown Duvets is committed to protecting the privacy of our site visitors and customers. We are customers ourselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

We use and save your data in accordance with the Data Protection Act and only if this is necessary to process your order correctly. All individual-related data will of course be treated strictly confidentially. We will not sell your name, address, e-mail address, credit card information or personal information to any third party. See full Privacy Policy here.

Gift Vouchers

Southdown Duvet Gift Vouchers (the Vouchers) are redeemable only against merchandise offered by Southdown Duvets. The Vouchers can be redeemed online at www.southdownduvets.com. Multiple Vouchers may be redeemed in the same transaction up to the value of the goods being purchased. The Vouchers are non-transferable and cannot be exchanged for cash. For purchases where the Vouchers offered have a greater value than the goods being purchased, change above £4.99 will be returned as a Gift Voucher. The Vouchers will expire 12 months after the date marked on the Voucher. Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. Please treat Vouchers as cash in terms of security. Vouchers cannot be replaced if lost, stolen or damaged. Southdown Duvets reserves the right to refuse to accept a Voucher which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.

Promotional Coupons and Try Before You Buy

Promotional coupons (“the coupons”) will be made available for online shopping on an ad hoc, occasional basis and are redeemable only for merchandise offered by Southdown Duvets. The coupons can be redeemed online at www.southdownduvets.com. Only one coupon may be redeemed in the same transaction up to the value of the goods being purchased. The coupons are non-transferable and cannot be exchanged for cash. The expiry date of the coupons is specific to every coupon or specific promotion. There is a minimum order value of £25.00 when a coupon is used.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Southdown Duvets. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the owner of Southdown Duvets.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Southdown Duvets reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the voucher if, at its discretion, it deems such action necessary.

Contacting us

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact Southdown Duvets are we will be delighted to answer any questions you may have.