Shipping FAQ

How long does it take to process my order?

1-2 business days (excludes weekends and holidays).

Free shipping on orders of $50 or more no longer exists. Why?

We adjusted our shipping rates to encourage more customers to purchase more often. Now you don’t HAVE TO WAIT until you have an order of $50 or more to shop with us. Whether your order is $6, $36 or $66, shipping is always the same - $2.99. Now if you want to try one of our 4 oz sample sizes, you can now do so at a great cost.

If you have purchased from us in the past and have placed large orders, we thank you for being a loyal customer. We kept the shipping price very low so this will not really affect your orders.

How will my item ship and when will I get it if I select $2.99 flat rate shipping?

Depending on your location, you should receive your order within 5 to 9 business days. If you live close to one of our warehouses in Redlands, CA or Lancaster, CA, you will likely get your order even sooner.

How your order is shipped is 100% based on our shipping rates with FEDEX and USPS. It may ship FEDEX Smartpost, FEDEX Ground/Home or any of a variety of USPS methods. Our system will make the decision.

We have a long standing relationship with FEDEX and they offer us incentives to ship more packages with them. We pass along those savings to you.

Can I specifically request shipping via USPS?

No, we do not offer this as an option. You should select our Economy Flat Rate Shipping option and there is a chance it will be shipped USPS or FEDEX Smartpost which is actually delivered by your mail carrier.

I live in Alaska/Hawaii, what are my shipping options?

Alaska and Hawaii have their own shipping rate that you will see during check out. No expedited shipping methods are available for Alaska and Hawaii.

Will you ever have Free Shipping again?

From time to time we offer sales and price specials as promotions. Free Shipping will be available from time to time as a promotion. When we do offer free shipping, it is only available to US addresses (excluding Alaska, Hawaii, Puerto Rico and other US holdings).

Addtional Shipping Information

Once your order ships, you will receive an email with a link to track your package. If you check out as a guest, you will not receive this email.

Please make sure your order is correct before placing it. Absolutely no changes or cancellations can be made after your order is placed. If your order ships and you refuse it or need to return it, you will be subject to shipping and restock fees. Please see our return policy for more information.

If you are outside the 48 Contiguous US States, click here for a list of places to purchase Chemical Guys products.

Adding order notes to your order delays shipment. Delivery instructions (i.e. "Leave at back door") will not be relayed to the carrier.

We do not ship internationally. Therefore, we do not ship to freight forwarding companies. Orders deemed to be shipped to a freight forwarder may be cancelled. Should an order be shipped to a freight forwarding address, we are not liable for any damages, or issues that may arise after the order has left our warehouse. We reserve the right to cancel any order that doesn't follow our policy.