Hours

Horrible customer service. Was actually ignored and given dirty looks from one of the account managers on multiple occasions. Was made to sit and wait for over 30 minutes while the female account rep was chatting and laughing wit... MoreHorrible customer service. Was actually ignored and given dirty looks from one of the account managers on multiple occasions. Was made to sit and wait for over 30 minutes while the female account rep was chatting and laughing with a co-worker and refused me service. I had to wait for another account rep to finish assisting another member. I took this issue to the area manager and was told he would take care of it. The situation got worse. When I reached out to him again, he told me to just not come in to that branch and do my business at the branch on the other side of town. I do not feel that I should have to go out of my way to do my banking. I took my kids in to the South branch to open a saving account but she was working there that day so I told my kids that "we would not be getting service today". I reached out to four additional people including the corporate office and was told that someone would get back to me shortly and no attempt has been made by MACU to resolve this issue of blatant discrimination. Their motto is "Where Members Come First". I think they should live up to their motto and actually put members first and not employees that discriminate.If I didn't have an active loan with this bank, I would move my a

11/11/2017

alma Thorp

I have just opened my accounts there and bought a car and they have just been wonderful. I have a feeling this will be my bank for many years to come. Thank you mountain America for being so down to earth, helpful and just all-ar... MoreI have just opened my accounts there and bought a car and they have just been wonderful. I have a feeling this will be my bank for many years to come. Thank you mountain America for being so down to earth, helpful and just all-around a pleasure to work with

11/7/2017

Marco Breinholt

Horrible customer service. Was actually ignored and given dirty looks from one of the account managers on multiple occasions. Was made to sit and wait for over 30 minutes while the female account rep was chatting and laughing wit... MoreHorrible customer service. Was actually ignored and given dirty looks from one of the account managers on multiple occasions. Was made to sit and wait for over 30 minutes while the female account rep was chatting and laughing with a co-worker and refused me service. I had to wait for another account rep to finish assisting another member. I took this issue to the area manager and was told he would take care of it. The situation got worse. When I reached out to him again, he told me to just not come in to that branch and do my business at the branch on the other side of town. I do not feel that I should have to go out of my way to do my banking. I took my kids in to the South branch to open a saving account but she was working there that day so I told my kids that "we would not be getting service today". I reached out to four additional people including the corporate office and was told that someone would get back to me shortly and no attempt has been made by MACU to resolve this issue of blatant discrimination. Their motto is "Where Members Come First". I think they should live up to their motto and actually put members first and not employees that discriminate.If I didn't have an active loan with this bank, I would move my a

10/18/2017

Marco Breinholt

Horrible customer service. Was actually ignored and given dirty looks from one of the account managers on multiple occasions. Was made to sit and wait for over 30 minutes while the female account rep was chatting and laughing wit... MoreHorrible customer service. Was actually ignored and given dirty looks from one of the account managers on multiple occasions. Was made to sit and wait for over 30 minutes while the female account rep was chatting and laughing with a co-worker and refused me service. I had to wait for another account rep to finish assisting another member. I took this issue to the area manager and was told he would take care of it. The situation got worse. When I reached out to him again, he told me to just not come in to that branch and do my business at the branch on the other side of town. I do not feel that I should have to go out of my way to do my banking. I took my kids in to the South branch to open a saving account but she was working there that day so I told my kids that "we would not be getting service today". If I didn't have an active loan with this bank, I would move my accounts to a more reputable financial institution.!

9/29/2017

Cj Teague

... MoreDuring my move you have been so helpful. Even thought where I am moving to does not have a branch you continue through your sister Credit Union you continue to provide the service I need. Thank You so Much.

Federally insured by NCUA. Unauthorized account access or use is not permitted and
may constitute a crime punishable by law. Mountain America Federal Credit Union
does business as Mountain America Credit Union.