Conversation Re: RE: Office 365 &quot;The fine print&quot; popup message - is it legitimate? in Office 365https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220564#M14854
<P>We have Office 2016, since we're just not interested in participating in the "aas" business model, and also got this pop-up this morning.&nbsp; Not knowing what it was, one of the doctors in our practice didn't want to agree and just X'ed out of it.&nbsp; Word then just shut down.&nbsp;&nbsp;</P><P>&nbsp;</P><P>What kind of corporate practice is this to deny us the use of a program that we purchased?</P>Tue, 31 Jul 2018 15:14:41 GMTJames Friess2018-07-31T15:14:41ZOffice 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/219898#M14811
<P>Greetings,</P><P>&nbsp;</P><P>I have been happily using Office 365 (mostly Word) for many years, and I have never had any problems with any of the products. This morning when I loaded Word I was confronted by a pop-up message called "The fine print" asking me to accept terms of use in order to continue. I have been using Word for several years on this computer and I have never seen anything like this, I just want to confirm that this pop-up message is in fact legitimate and not some form of spyware or adware impersonating Microsoft.</P><P>&nbsp;</P><P>Any assistance would be greatly appreciated,</P><P>Glenn</P><P>&nbsp;</P><P>Here is a screenshot of the pop-up:<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MSWord-TheFinePrintv2.png" style="width: 999px;"><img src="https://gxcuf89792.i.lithium.com/t5/image/serverpage/image-id/38407i5DD53EF26404F91B/image-size/large?v=1.0&amp;px=999" title="MSWord-TheFinePrintv2.png" alt="MSWord-TheFinePrintv2.png" /></span></P>Sun, 29 Jul 2018 21:14:41 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/219898#M14811Glenn Steinback2018-07-29T21:14:41ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/219911#M14812
Hi Glenn<BR /><BR />I haven't seen that particular prompt before (I am a corporate user of O365) however Microsoft do prompt when important updates are made to Office 365 so this appears on the surface as normal to me.<BR /><BR />Have you recently upgraded your office product from an older version like Office 2010 to Office 365?<BR /><BR />It's also possible that the auto update has downloaded a new feature update which is where the prompt may be coming from.<BR /><BR />Best of luck!<BR /><BR />Cheers<BR />DamienMon, 30 Jul 2018 01:09:12 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/219911#M14812Damien Rosario2018-07-30T01:09:12ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220012#M14818
<P>I received the same message when I tried to open excel this morning.&nbsp; I've had it on my computer for a year and now, out of the blue, this message pops up and prevents me from using excel until I check the terms of use box.</P><P>What is up with this Microsoft?&nbsp;&nbsp;</P>Mon, 30 Jul 2018 13:21:07 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220012#M14818Terry Mroczek2018-07-30T13:21:07ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220020#M14819
<P>On a remote session with a client that has Office 365 Business Premium, staring at this window.&nbsp; First report we've received. Concerned it was a virus now it seems this might be yet another Microsoft Flop by Design??? WTH? They just don't get life in a real world.</P>Mon, 30 Jul 2018 13:44:55 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220020#M14819Schyler Jones2018-07-30T13:44:55ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220033#M14820
<P>I saw this message earlier today after updating to Version 1807 (Build 10325.20082 Click-to-Run) Monthly Channel. Prior to this version/build have never seen this message before after updating Office 365 ProPlus.</P>Mon, 30 Jul 2018 14:23:47 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220033#M14820Matthew Morgan2018-07-30T14:23:47ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220237#M14836
<P>The user is concerned that the pop-up may be malware, and you're claiming to be from the Microsoft Help Center, but you're directing the user to a supposed goo.gl site???&nbsp; If I was a user concerned about malware, I would not click on the link you provided.&nbsp; I would want to see a verified / verifiable Microsoft domain name in the link.</P>Mon, 30 Jul 2018 20:05:43 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220237#M14836Steven Seligman2018-07-30T20:05:43ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220250#M14837
<P>Right? Hopefully no one reading this&nbsp;becomes a victim of that scam!&nbsp;</P>Mon, 30 Jul 2018 20:27:09 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220250#M14837Schyler Jones2018-07-30T20:27:09ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220311#M14839
<P><LI-USER uid="10784"></LI-USER>&nbsp;<LI-USER uid="12"></LI-USER>&nbsp;<LI-USER uid="66583"></LI-USER>&nbsp;<LI-USER uid="41707"></LI-USER></P><P>&nbsp;</P><P>Sorry for the wide net I've cast, but wasn't sure who could help with actioning the concerning post above by <STRONG>coolingseoblack15 </STRONG>(<FONT>very suspicious)!</FONT></P><P>&nbsp;</P><P><FONT>Thanks for keeping us safe.</FONT></P><P>&nbsp;</P><P><FONT>Cheers</FONT></P><P><FONT>Damien</FONT></P><DIV class="lia-message-author-avatar lia-component-author-avatar"><DIV class="UserAvatarWrapper"><DIV class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar New Contributor">&nbsp;</DIV></DIV></DIV><DIV class="user-login">&nbsp;</DIV><P>&nbsp;</P><P>&nbsp;</P>Mon, 30 Jul 2018 23:27:05 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220311#M14839Damien Rosario2018-07-30T23:27:05ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220313#M14840
Thanks Damien for flagging - you can always count on us being responsive to posts like this. To best do this, hover over the 'down arrow' (˅) icon in the top right hand of the suspicious message, and you can flag the content as inappropriate or spam. Our team will be right on it!Mon, 30 Jul 2018 23:30:11 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220313#M14840Anna Chu2018-07-30T23:30:11ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220315#M14841
<P>Thanks for your super speedy response, <LI-USER uid="12"></LI-USER>!</P><P>&nbsp;</P><P>I've completely forgotten about that option as I have never had to report anyone before now (most folks are great on MTC as you know).</P><P>&nbsp;</P><P>Hopefully it gets actioned ASAP before someone falls for the scam!</P><P>&nbsp;</P><P>Cheers</P><P>Damien</P>Mon, 30 Jul 2018 23:34:07 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220315#M14841Damien Rosario2018-07-30T23:34:07ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220505#M14849
<P>Customer of mine gets same message EVERY time he starts an office application.. even after clicking accept.. it keeps returning .. any news ?&nbsp;</P><P>&nbsp;</P>Tue, 31 Jul 2018 13:38:48 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220505#M14849Wim Bartels2018-07-31T13:38:48ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220564#M14854
<P>We have Office 2016, since we're just not interested in participating in the "aas" business model, and also got this pop-up this morning.&nbsp; Not knowing what it was, one of the doctors in our practice didn't want to agree and just X'ed out of it.&nbsp; Word then just shut down.&nbsp;&nbsp;</P><P>&nbsp;</P><P>What kind of corporate practice is this to deny us the use of a program that we purchased?</P>Tue, 31 Jul 2018 15:14:41 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220564#M14854James Friess2018-07-31T15:14:41ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220571#M14855
<P>Looks like they jumped on the scammer - but how about the original problem?&nbsp; If you don't click on the accept, you cannot use the software - that goes for the entire office suite.&nbsp; Out of the blue, this thing comes up and Microsoft holds us hostage - we are customers that paid for their product and agreed to terms of service then.&nbsp;&nbsp;</P><P>It is frustrating that the giant (and profitable) tech companies outsource the problems they create to user groups like this and expect them to solve them.&nbsp; And - we can't go elsewhere, we are held captive.&nbsp; If I could, I would.&nbsp; I use these products because I have to, not because I want to.&nbsp;&nbsp;</P><P>C'mon Microsoft!&nbsp; Fix the problem you created.</P>Tue, 31 Jul 2018 15:35:14 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220571#M14855Terry Mroczek2018-07-31T15:35:14ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220583#M14856
<P>Hi Anna,</P><P>Please respond, or refer us to who can respond to the original issue in this stream - this microsoft office 2016 "the fine print" popup.&nbsp; I purchased microsoft office "Home and Student" 2016 several years ago and it has worked fine up to now.&nbsp; Suddenly today when I open a Word, Excel or PPT - any office doc I am seeing this "the fine print" popup. It doesn't seem like a legitimate thing from Microsoft and I don't want to click the "Accept and start..." button until Microsoft confirms it is for real, or what to do about it...</P>Tue, 31 Jul 2018 16:02:39 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/220583#M14856PETER FARENWALD2018-07-31T16:02:39ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221146#M14858
<P>The answer I just got from Microsoft Commercial Support was to just click accept then it will go away. I don't really have a warm fuzzy feeling about that if I'm honest.</P>Tue, 31 Jul 2018 17:11:09 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221146#M14858Russ Melton2018-07-31T17:11:09ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221148#M14859
<P>This is happening now to me as well (I'm based in Italy, the writing in the pop-up is in Italian, but still completely non-sense)... I've switched off my laptop in the office 1h ago, and reconnected now from home to finish the document I was working on and ... no way to use Office!</P><P>As othe users said already, this has to be fixed immediately, where is Microsoft, what do they wait for to give an explanation considering it is happening since this morning ?????</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 31 Jul 2018 17:16:16 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221148#M14859ludovica ludovica2018-07-31T17:16:16ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221187#M14861
<P>Thanks for flagging. The post was removed and we've banned this user.&nbsp;</P>Tue, 31 Jul 2018 18:48:40 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221187#M14861Eric Starker2018-07-31T18:48:40ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221200#M14862
<P>Has anyone determined the source of "The Fine Print" pop up yet?&nbsp; I am starting to see it in my user community.&nbsp; If it is Microsoft it seems heavy-handed, if it isn't Microsoft then are they aware that it is spreading?</P>Tue, 31 Jul 2018 19:18:58 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221200#M14862Walter Elliott2018-07-31T19:18:58ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221212#M14863
<P>This didn't affect any of my computers with Office versions older than 2016.&nbsp; .</P><P>The suspicion of my users affected seems reasonable and their inability to use Office is entirely unreasonable!</P>Tue, 31 Jul 2018 19:55:29 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221212#M14863James Friess2018-07-31T19:55:29ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221713#M14865
<P>This afternoon I was using Office 365(version 16/2016) and one minute it was working but not the next due to the "the fine print popup" people are dealing with. I have not heard from Microsoft and won't accept it until that happens. However, I would like to remind folks that alternatives for accessing your email is through a web browser (<A href="https://www.office.com/" target="_blank">https://www.office.com/</A>) if Outlook has locked you out. Other alternatives such as libreOffice (<A href="https://www.libreoffice.org" target="_blank">https://www.libreoffice.org</A>) are good alternatives for Word/Excel/etc. until Microsoft can address the issue.</P>Tue, 31 Jul 2018 22:45:42 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221713#M14865msfthelp20182018-07-31T22:45:42ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221751#M14867
Thanks Eric. We all appreciated the quick response!Tue, 31 Jul 2018 23:36:44 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221751#M14867Damien Rosario2018-07-31T23:36:44ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221756#M14868
<P>Hi Wim and all</P><P>&nbsp;</P><P>There may be a registry issue with your customers computer where they don't have the permissions to make it stick. Maybe try this link and see if it helps?</P><P>&nbsp;</P><P><A href="https://support.microsoft.com/en-us/help/884202/you-must-accept-the-office-end-user-license-agreement-every-time-that" target="_self">https://support.microsoft.com/en-us/help/884202/you-must-accept-the-office-end-user-license-agreement-every-time-that </A></P><P>&nbsp;</P><P>In terms of the pop up, when you install office (and other products) they do ask you to accept the terms of use or the licensing agreement to use the software (e.g. to indemnify them in case of damage, etc). We all&nbsp;accept the conditions and most people don't read them.</P><P>&nbsp;</P><P>From the look of the image and from what you are all experiencing, it appears that Microsoft may have made some changes to the licence agreement where they need you to accept the new terms.</P><P>&nbsp;</P><P>If you want to use the software, you will have to accept the agreement and the problem should go away.</P><P>&nbsp;</P><P>Just my thoughts! Best of luck friends.</P><P>&nbsp;</P><P>Cheers</P><P>Damien</P>Tue, 31 Jul 2018 23:43:31 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221756#M14868Damien Rosario2018-07-31T23:43:31ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221784#M14869
<P>Glenn and folks troubled with Office 365,</P><P>&nbsp;</P><P>I am very disappointed with Office 365 and will be looking for alternatives and compensation.</P><P>Before I leave I did further investigating and ended up reinstalling Office 365, a product I already paid for. The steps I took under Windows 10 were as follows....(please backup your computer and track down your account/password info before trying the following).</P><P>1. Open "Apps &amp; Features".&nbsp; Easiest way is to find this is type "Apps" in the search box next to the Windows start button/start menu</P><P>2. Scroll down to find "Microsoft Office 365" in the right hand side of Apps &amp; Features and click it. This should open up a couple buttons (modify &amp; uninstall). Click the "modify" button.</P><P>3. After clicking the modify button you should be presented with options on how to repair Office.</P><P>Sadly the quick repair option didn't work so I selected "Online Repair" then clicked the "Repair" button.</P><P>Best of luck.</P>Wed, 01 Aug 2018 00:43:54 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221784#M14869msfthelp20182018-08-01T00:43:54ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221785#M14870
<P>To further clarify, when I repaired Office 365 I had one additional step to "activate" it by simply opening an Office application and activating it with an email and password for the account. The good news was when I reinstalled Office 365 and opened Outlook I did not loose any emails. This sure wasted a lot of time, business, and sanity though.</P><P>Hope Microsoft gets this under control soon.</P>Wed, 01 Aug 2018 00:55:40 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221785#M14870msfthelp20182018-08-01T00:55:40ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221787#M14871
<P>I can understand that Microsoft Office 365 is "Software as a Service" so they can change the licensing agreement from time to time, but I have never subscribed to that.&nbsp; We have always bought our Office software with the understanding that we own it.&nbsp; It costs more upfront, but we own it and don't have to "renew our lease" every year.&nbsp; We are still using Office 2010 on some of our machines and it works fine.&nbsp;&nbsp;</P><P>&nbsp;</P><P>After we paid more to buy our Office Suites, it seems unfair for Microsoft to foist new licensing agreements on us and hold our already paid for software hostage until we accept their new terms.</P>Wed, 01 Aug 2018 00:58:11 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221787#M14871James Friess2018-08-01T00:58:11ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221795#M14872
<P>What I'm not understanding is why a 'so-called' legitimate company is holding subscribers hostage unless they accept "the fine print"!!!! The product was working fine and now I cannot use it unless I accept. That's the same as me coming to your house and telling you how and when to clean it.</P><P>If you're going to hold subscribers hostage unless they accept your terms, you owe us full reimbursement for subscribing. I don't think anyone who posted their disgust with this 'accept our bloated update' expected to <U>NOT BE ABLE TO USE A PRODUCT THAT THEY PAID TO HAVE ACCESS TO</U> FOR A YEAR! As it currently stands I am unable to work at home. Why not give us an option to either accept or not....We paid for it!</P>Wed, 01 Aug 2018 01:29:21 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221795#M14872helene holmes2018-08-01T01:29:21ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221798#M14873
<DIV>Hi James</DIV><DIV>&nbsp;</DIV><DIV>I get where you are coming from and the feelings around it. Some other products do that which makes me feel similar to you!&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>My suggestion would be to go with Office 2016 rather than the Office 365 cloud version as you did with Office 2010. That would&nbsp;mean&nbsp;the software is yours for as long as you want to use (or until you upgrade) it whereas Office 365 will evolve over time giving you the feature updates as part of your subscription.</DIV><DIV>&nbsp;</DIV><DIV>If anyone is interested in the difference, some good articles are floating around on Office 2016 vs Office 365 pros and cons:</DIV><DIV>&nbsp;</DIV><DIV><A href="https://www.techradar.com/news/software/business-software/microsoft-office-2016-vs-office-365-vs-office-online-1305988" target="_self">https://www.techradar.com/news/software/business-software/microsoft-office-2016-vs-office-365-vs-office-online-1305988</A></DIV><DIV>&nbsp;</DIV><DIV>Hope that helps!</DIV><DIV>&nbsp;</DIV><DIV>Cheers &amp; best wishes</DIV><DIV>Damien</DIV>Wed, 01 Aug 2018 01:34:24 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221798#M14873Damien Rosario2018-08-01T01:34:24ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221800#M14874
I did NOT update nor upgrade Office 2016. Why is microsoft forcing this on paying customers? Besides, I'm quite happy with the end results from all of my printers. That being said, I don't need it. Microsoft, I am not impressed. Your tactics take the option of 'choice' away from EU'sWed, 01 Aug 2018 01:41:21 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221800#M14874helene holmes2018-08-01T01:41:21ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221802#M14875
<P>@ annachu</P><P>There's no \/ in the top right corner of the window. There's 2 options 'X' to close or "Accept and start" the MS app I'm attempting to launch</P>Wed, 01 Aug 2018 01:46:09 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221802#M14875helene holmes2018-08-01T01:46:09ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221807#M14876
<P>Today would really be a very nice option for a fix to be applied. MS, stop holding your customers hostage!!!!</P>Wed, 01 Aug 2018 01:49:00 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221807#M14876helene holmes2018-08-01T01:49:00ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221810#M14877
<P>Hi Helene&nbsp;</P><P>&nbsp;</P><P>If you are on Office 365, I would equate it more to you renting a house and your landlord adjusting the terms of your rental per your rental contact.</P><P>&nbsp;</P><P>The Microsoft <STRONG>End User Licensing Agreement (EULA)</STRONG> would specify clearly the right to do updates to their service as needed where users must accept the EULA to continue to use the <STRONG>Office 365 subscription</STRONG>. Of course no one ever reads the EULA and if you want to see some hilarious examples of EULA, take a look here: <A href="https://www.makeuseof.com/tag/10-ridiculous-eula-clauses-agreed/" target="_self">https://www.makeuseof.com/tag/10-ridiculous-eula-clauses-agreed/</A>.</P><P>&nbsp;</P><P>When you stop using Office 365, your data will eventually be deleted and the apps you use will become read only (not sure if they cease to work after a while or not as it's never happened to me).</P><P>&nbsp;</P><P>Per the post I made just after yours, if you shift to Office 2016 you will have control over your software and will only receive security updates (and possibly service packs with new features) to maintain your product.</P><P>&nbsp;</P><P>This sort of thing happening is common and will continue as more software shifts to Software as a Service (SaaS). Adobe does the same thing as an example.</P><P>&nbsp;</P><P>Hope it all goes well and best wishes to you!</P><P>&nbsp;</P><P>Cheers</P><P>Damien</P><P>&nbsp;</P><P>P.S. Having just seen your other post in relation to something I said earlier. If you are using Office 2016, you may have had auto update give you an update that could have triggered the EULA prompt. It's hard to tell as I don't use Office 2016 but I wouldn't discount the option.</P><P>&nbsp;</P><P><A href="https://support.microsoft.com/en-us/help/4340798/july-2018-updates-for-microsoft-office" target="_self">https://support.microsoft.com/en-us/help/4340798/july-2018-updates-for-microsoft-office</A></P>Wed, 01 Aug 2018 01:53:27 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221810#M14877Damien Rosario2018-08-01T01:53:27ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221813#M14878
<P>Thanks Damien....I understand that MS has the rights to change/update EULA. However, we all know that not every user applies every win update, etc. My major concern is that as a subscriber, I have the same right, to update or not. Also, I should (I say this loosely), have the right to use the product 'as is' and if it fails to perform as intended it's on me.</P><P>Most importantly, my major concern is that no one seems to know whether or not this is legit. Also, not getting any response from MS doesn't&nbsp; alleviate my concerns either. This whole situation is <SPAN class="st"><EM>eerily similar</EM></SPAN> to what happens with ransom ware and I really, don't want to blow up my unit on a lark.</P>Wed, 01 Aug 2018 02:03:45 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221813#M14878helene holmes2018-08-01T02:03:45ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221815#M14879
<P>I agree with you about Microsoft responding to help clarify the situation. I've sent a private message to <LI-USER uid="41707"></LI-USER>&nbsp;suggesting the samething a short time ago.</P><P>&nbsp;</P><P>Hopefully this will get cleared up from the source!</P><P>&nbsp;</P><P>Cheers</P><P>Damien</P>Wed, 01 Aug 2018 02:07:56 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221815#M14879Damien Rosario2018-08-01T02:07:56ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221816#M14880
<P>Thanks, I really appreciate it. I've got work to do and deadlines to meet :)</img></P>Wed, 01 Aug 2018 02:09:26 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221816#M14880helene holmes2018-08-01T02:09:26ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221817#M14881
<P>Our team is aware of this thread and have reached out&nbsp;for further response.</P>
<P>&nbsp;</P>
<P>Unfortunately, I'm not a subject matter expert on this topic myself, but please be patient while we reach out. Thank you.&nbsp;</P>Wed, 01 Aug 2018 02:12:38 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221817#M14881Eric Starker2018-08-01T02:12:38ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221818#M14882
Thanks Eric!Wed, 01 Aug 2018 02:14:08 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221818#M14882Damien Rosario2018-08-01T02:14:08ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221820#M14883
<P>Damien,&nbsp;</P><P>&nbsp;</P><P>I don't think you are following me.&nbsp; I DID opt to buy Microsoft Office 2016 instead of Office 365 for exactly this reason!&nbsp; I paid extra so that I would not be subject to the changing licensing.&nbsp; I paid full price to own this office suite and now am being denied access to it.&nbsp;&nbsp;</P><P>&nbsp;</P><P>The worst part is the doctor in our office who uses outlook to manage email.&nbsp; She has now lost access to all her correspondence!&nbsp; One colleague in Japan went ahead and hit accept and was aghast when his computer began downloading something.</P><P>&nbsp;</P><P>I imagine that tomorrow, there will be widespread outrage.&nbsp;&nbsp;</P><P>&nbsp;</P>Wed, 01 Aug 2018 02:22:28 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221820#M14883James Friess2018-08-01T02:22:28ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221821#M14884
Hi James<BR /><BR />Sounds nasty but Eric Starker is on the case so I'm looking forward to hearing the details as we all are!<BR /><BR />When you say the Doctor has lost all correspondence (not ideal), is that because she didn't hit Accept? Are the correspondences still in webmail?<BR /><BR />Hope she gets back online soon. Being disconnected from things in todays world is very uncomfortable!<BR /><BR />Cheers<BR />DamienWed, 01 Aug 2018 02:30:27 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221821#M14884Damien Rosario2018-08-01T02:30:27ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221829#M14886
Unable to use any of our Microsoft Office programs due to the fine print popup message. On the phone for an hour with tech support and unable to remote access in. Everytime we tried support.microsoft.com/help there were no I accept or I don't accept buttons and then the screen would change to An error occured.<BR /><BR /><BR /><BR />Work from home and need this fixed ASAP ! Windows Professional 7 , can't upgrade to 10 as several of the programs used for home and work will not run on it.<BR /><BR /><BR /><BR />Hope the fix occurs quicklyWed, 01 Aug 2018 03:31:01 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221829#M14886Christine Seidel2018-08-01T03:31:01ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221938#M14895
<P>Thanks Damien,</P><P>I clicked "accept" with no adverse results.</P>Wed, 01 Aug 2018 10:31:33 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221938#M14895John Sczurek2018-08-01T10:31:33ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221986#M14897
<P>"My suggestion would be to go with Office 2016 rather than the Office 365 cloud version as you did with Office 2010. That would&nbsp;mean&nbsp;the software is yours for as long as you want to use (or until you upgrade) it whereas Office 365 will evolve over time giving you the feature updates as part of your subscription."</P><P>&nbsp;</P><P>Damien,</P><P>This is not just happening to Office 365 cloud subscribers. We are an Office 2016 Professional install base in my office. We are locked out of our programs. We have no subscriptions to Microsoft at all. We just want to launch our applications as we did on Friday.&nbsp;</P><P>&nbsp;</P><P>Thank you for your insight.</P>Wed, 01 Aug 2018 12:31:35 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/221986#M14897Russ Melton2018-08-01T12:31:35ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222006#M14898
<P>Damien;</P><P>&nbsp;</P><P>Your suggestion to use Office 2016 instead of Office 365 to eliminate "The Fine Print" pop-up is null.&nbsp; We have multiple Office 2016 products running in our shop and I am seeing the pop-up on about half of them.&nbsp; It seems the more current the user's MS updates to the OS and Office product are, the more prevalent the message.&nbsp; I think your idea about the update to the license agreement and the forced acceptance of the new terms, is probably correct.&nbsp; It would be nice of MS to alert us to this fact, based on the realities of the world we live in.&nbsp; I instructed my users to not accept the message until we got an answer.&nbsp; I scanned the machines and did not find malware.&nbsp; Next step is to accept the message and see what happens.</P>Wed, 01 Aug 2018 13:04:56 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222006#M14898Walter Elliott2018-08-01T13:04:56ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222011#M14900
<P>I had the same thing this morning - I have Office 2016 Professional installed locally (personal install rather than tied to my Office 365 account) however I sign into my work Office 365 account and this popped up ...</P>Wed, 01 Aug 2018 13:36:51 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222011#M14900Garry Rawlins2018-08-01T13:36:51ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222031#M14901
<P>For Office 2016, I have accepted the pop-up message on a user's desktop and I regained access to the Office 2016 programs and all documents and worksheets.&nbsp; I did not get any downloads and the machine scanned clean.&nbsp; It looks as if your assessment was correct.&nbsp; I will monitor that machine for a bit and if nothing happens, I will accept the message on the rest of the shop.&nbsp; However, I do understand the drama, in fact, I was recommending that our users not accept the message.</P>Wed, 01 Aug 2018 13:37:29 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222031#M14901Walter Elliott2018-08-01T13:37:29ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222071#M14902
<P>I work out of my home and I don't have a network or use 365.&nbsp; I use a single copy of Home / Student.&nbsp; I have lost DAYS of work and pay due to this.&nbsp; DAYS.&nbsp; If I don't work, I don't get paid.&nbsp;</P><P>I'm going to file a consumer complaint with my State's Attorney General over this.&nbsp; I've had it with Microsoft hijacking my time when I have purchased a product from them legitimately and they have yanked it back from me.&nbsp;</P><P>And - where is their support on this?&nbsp; Where is the group moderator?&nbsp; How can they let this go on like this?&nbsp;</P>Wed, 01 Aug 2018 14:32:18 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222071#M14902Terry Mroczek2018-08-01T14:32:18ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222074#M14903
<P>Anna - why aren't you responsive to the initial problem?</P>Wed, 01 Aug 2018 14:33:52 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222074#M14903Terry Mroczek2018-08-01T14:33:52ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222077#M14904
<P>Microsoft support is totally unhelpful!&nbsp; The agent repeatedly refused to answer my question of whether this is a legitimate Microsoft popup.&nbsp;&nbsp;He had me go through a bunch of steps that disabled my internet security and eventually just led back to accepting the new EULA.</P><P>&nbsp;</P><P>It seems that Microsoft just wants to change the terms of the EULA and if we don't like it we can no longer use the Office software that we bought from them.&nbsp;&nbsp;</P><P>&nbsp;</P><P>This is totally unacceptable!</P>Wed, 01 Aug 2018 14:35:29 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222077#M14904James Friess2018-08-01T14:35:29ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222078#M14905
<P>Did you read the new EULA?&nbsp;</P><P>Did you knowingly agree to allow Microsoft gather data on you?&nbsp;</P><P>Was that part of the EULA that you originally accepted?&nbsp;&nbsp;</P><P>Do you think it is acceptable for Microsoft to change the terms of the EULA retroactively?</P><P>Do you think it acceptable for Microsoft to deny you access to the software you bought from them if you object to this retroactive change?</P>Wed, 01 Aug 2018 14:39:53 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222078#M14905James Friess2018-08-01T14:39:53ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222081#M14906
<P>I have the same pop-up. I have not downloaded any updates, and I have my computer set to not auto-update so I can control when it shuts down. Now it appears that Microsoft is holding me hostage - but wait, maybe it's not Microsoft? Maybe it's a virus? Any answers on this? My 365 subscription is good for another several months, yet I cannot use the program. Why?</P><P>&nbsp;</P><P>In the future, Microsoft -- if this is you -- please allow a reasonable period of time to respond to EULA changes, and allow me to continue using the product!</P>Wed, 01 Aug 2018 14:45:15 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222081#M14906Susan Webeck2018-08-01T14:45:15ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222085#M14907
I asked support repeatedly and they seemed to equivocate.<BR />I am in the process of reading the new EULA but I don't have a copy of the EULA I originally signed to compare it to.<BR />I do notice that you have to agree to allow Microsoft to gather data on you.Wed, 01 Aug 2018 14:48:26 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222085#M14907James Friess2018-08-01T14:48:26ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222088#M14908
<P>I am adding myself so I can be kept up to date on this issue.&nbsp;</P><P>&nbsp;</P><P>I am not about to&nbsp;<U><EM><STRONG>agree</STRONG></EM></U> to something I know nothing about that is&nbsp;<EM>supposedly</EM> coming MicroSoft without confirmation.</P>Wed, 01 Aug 2018 14:51:39 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222088#M14908Michael Patterson2018-08-01T14:51:39ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222110#M14911
<P>Yes, I often actually read (or at least quickly scan) EULA's before accepting, and it's astonishing what we agree to, but there's not a lot of choice, realistically. I sometimes download them, so I may have a copy of the original somewhere -- but I'm not really objecting to their changing the terms of the EULA. They have that right, and we have the right to accept or reject.&nbsp;And I'd be surprised if Microsoft&nbsp;*doesn't* have&nbsp;the legal right to&nbsp;change the terms unilaterally at any time despite the fact that we've paid for a year. I think it's called a contract of adhesion - which basically means they have all the power.</P><P>What I'm objecting to is the heavy handed approach (and it's effect on my productivity.) A reasonable approach would be to announce the change and give&nbsp;us EUs notice that the product will cease to function after two weeks (or whatever period of time) if the terms are not accepted. Their decision&nbsp;to take the product hostage is a scene right out of Homeland or Mr. Robot - makes everyone think it's a virus, when it's probably just Microsoft being Microsoft.</P><P>&nbsp;</P><P>Btw, Microsoft's virtual agent has been "connecting me to a live agent" for over an hour now. And the wait time was zero . . .</P>Wed, 01 Aug 2018 15:31:26 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222110#M14911Susan Webeck2018-08-01T15:31:26ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222116#M14912
<P>Maybe the virtual agent didn't accept the EULA update and has been locked out of ... err ... Skype ...</P>Wed, 01 Aug 2018 15:38:18 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222116#M14912Garry Rawlins2018-08-01T15:38:18ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222117#M14913
<P>Hello Anna - it would be nice if we could also count on you to be responsive to the original issue - is this pop-up actually from Microsoft? I think most of the people here are very unhappy with the way that Microsoft has handled this, but almost everyone would be happy to click on 'accept' and get back to work if we can get a confirmation that it is legitimate.</P>Wed, 01 Aug 2018 15:38:51 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222117#M14913Susan Webeck2018-08-01T15:38:51ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222145#M14915
We are escalating this - Sorry that I haven't responded, but Eric is in my team and we're both working to get someone from Microsoft to respond officially.<BR />Wed, 01 Aug 2018 16:08:19 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222145#M14915Anna Chu2018-08-01T16:08:19ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222178#M14916
<P>I don't have Office 365 and I'm still getting this message! I bought the programs outright.<BR />Are other folks who bought the programs having this issue?<BR /><BR />Very annoying that there was no advance warning from Microsoft about this. It's causing a lot of disturbance for people who don't just click any old box that pops up on their screen.</P><P>Where are you Microsoft??</P>Wed, 01 Aug 2018 16:22:34 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222178#M14916Sharon M2018-08-01T16:22:34ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222198#M14917
<P>Really?&nbsp; You think it's perfectly acceptable for Microsoft to retroactively change the terms of the agreement and if you don't like it you can no longer use the software you purchased?</P><P>I can kind of understand it if it was Office 365.&nbsp; That is something you knowingly lease and pay for on a monthly basis.&nbsp; It's about $8.25 per month, so you're not out a lot of money if you decide not to continue.&nbsp; Microsoft Office 2016, however, retails for around $400.&nbsp; It is not supposed to be some monthly rental type arrangement.&nbsp; We should be able to use this software in perpetuity without having to submit to some revised terms at a later date.&nbsp;&nbsp;</P><P>I feel like I have been robbed!</P>Wed, 01 Aug 2018 16:39:11 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222198#M14917James Friess2018-08-01T16:39:11ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222202#M14918
<P>James;</P><P>I do not agree with Microsoft's coercive behavior.&nbsp; I loathe the way they just do whatever they want and push out sub-standard software and then leave us without support.&nbsp; My personal philosophy is that Mr. Gates was never an OS genius but a marketing genius.&nbsp; However, being responsible for a company full of desktops and just wanting the users to continue working means that I have to accept things the way they are.&nbsp; I guess we could all explore alternative software but it might be a little late for that.&nbsp; I am just grateful that this time, at least, it wasn't some malware trying to destroy us.&nbsp; I am also grateful for one resource left to us, namely blogs like this one.</P>Wed, 01 Aug 2018 16:41:10 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222202#M14918Walter Elliott2018-08-01T16:41:10ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222204#M14919
I was on a chat with Microsoft support, and he repeatedly refused to answer my question of whether this was a legitimate Microsoft popup. I asked 4 times and even resorted to all caps, but he simply would not answer.Wed, 01 Aug 2018 16:42:45 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222204#M14919James Friess2018-08-01T16:42:45ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222209#M14920
We refused to accept this revised agreement and just downloaded LibreOffice. Fortunately, only one user was affected and she seems more than happy to simply use webmail and LibreOffice. All our other computers are on Office 2010 and 2013. They continue to work just fine.Wed, 01 Aug 2018 16:45:49 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222209#M14920James Friess2018-08-01T16:45:49ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222211#M14921
<P>BTW&nbsp; I read the other day that Microsoft might be moving to a "Desktop as a Service" model.&nbsp; It might be a good time to start getting comfortable with Linux.</P>Wed, 01 Aug 2018 16:47:31 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222211#M14921James Friess2018-08-01T16:47:31ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222221#M14922
<P>We just got off the phone with Terry from Microsoft 365 Technical Support.&nbsp; According to Terry, Tech Support has not received any information about this pop up.&nbsp; He said we should only see this pop up when 365 is initially installed/activated.&nbsp; It is OK to Accept.&nbsp; My version of the Agreement really didn't say anything....it didn't look like the standard Microsoft agreement.&nbsp; Hope this helps!&nbsp; (I also had pulled up my other Business 365 programs....all of them had the same pop up.&nbsp; But once I accepted the Outlook one, none popped up again!)</P>Wed, 01 Aug 2018 17:01:48 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222221#M14922Susan Turner2018-08-01T17:01:48ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222225#M14923
<P>No, I didn't say it was acceptable. I said that if you read the EULA, I think you will find that it is their legal right. I intensely dislike our current system, which amounts to 'take it or leave it," but I don't want to live in a cave. And I agree that it's even more outrageous for those who purchased Office 2016.</P>Wed, 01 Aug 2018 17:05:13 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222225#M14923Susan Webeck2018-08-01T17:05:13ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222252#M14928
<P>Damien,</P><P>Apparently you didn't read that many of us Office 2016 users are seeing the same "Fine Print..." popup message as the Office 365 users. As you noted, we purchased, and we OWN our copy of msOffice, so there shouldn't be any revisioning the purchase terms two years later.</P>Wed, 01 Aug 2018 17:59:43 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222252#M14928PETER FARENWALD2018-08-01T17:59:43ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222255#M14929
<P>hi,&nbsp; I noticed that the popup license agreement text says 'last updated September 2017'.</P><P>And, the 'fine print' popup displayed when launching Visio Pro 2016 only references Visio, and not the entire suite of Office apps.</P><P>&nbsp;</P><P>Apparently, similar scenarios have occurred in the past;&nbsp; this is just one example that showed up in search results with a last edited date in 2018:&nbsp;&nbsp;<A href="https://support.microsoft.com/en-us/help/884202/you-must-accept-the-office-end-user-license-agreement-every-time-that" target="_blank">https://support.microsoft.com/en-us/help/884202/you-must-accept-the-office-end-user-license-agreement-every-time-that</A></P><P>&nbsp;</P><P>And, I only noticed the popup late yesterday.</P><P>&nbsp;</P><P>I'm also being a bit cautious, though that might change shortly, as I use Office daily, and alternatives won't meet my req'ts.</P><P>&nbsp;</P>Wed, 01 Aug 2018 18:07:16 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222255#M14929karenleebethesda2018-08-01T18:07:16ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222260#M14930
<P>hi,&nbsp; for some reason my original reply was marked as spam and removed?&nbsp;&nbsp;</P><P>to recap, I noticed that the popup license text says 'last update September 2017';&nbsp; the popup displayed when launching Visio Pro 2016 only mentions Visio and not the Office suite.</P><P>and, a search for similar scenarios found a few similar instances.</P><P>&nbsp;</P><P>Not sure how that's considered spam.&nbsp; :)</img></P>Wed, 01 Aug 2018 18:15:13 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222260#M14930karenleebethesda2018-08-01T18:15:13ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222263#M14931
btw, I also mentioned that I use Office daily, and that the alternatives don't meet my requirements....Wed, 01 Aug 2018 18:19:39 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222263#M14931karenleebethesda2018-08-01T18:19:39ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222266#M14932
<P>I will share that as someone else suggested, I successfully used "Restore" to revert to a one week earlier saved configuration - seems to have worked in removing the popup.&nbsp; I can now open my .docs, .xlsx, .pptx files without issue.&nbsp;</P><P>Would still like to get to the bottom of this and know if it is something Microsoft did or if it is a potential Trojan or Malware issue....&nbsp; I believe the earliest post was on Sunday July 29... How long before Microsoft provides a meaningful response to this ?</P>Wed, 01 Aug 2018 18:23:05 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222266#M14932PETER FARENWALD2018-08-01T18:23:05ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222270#M14933
James;<BR />Thanks for the info on LibreOffice. Researched it. Probably going to download and set it up on a test box. We also have a mix of MS Office products, going back to Office 2007. Only the new Office is getting the message and only those that get their MS updates automatically. Thanks again.Wed, 01 Aug 2018 18:42:16 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222270#M14933Walter Elliott2018-08-01T18:42:16ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222283#M14936
<P>It sounds strange that Microsoft support claims that they have not heard of it happening to anyone with Office 2016 since there are several participants on this forum that are in that situation and I spent a long time on chat explaining my particular case.&nbsp;&nbsp;</P><P>&nbsp;</P>Wed, 01 Aug 2018 19:04:32 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222283#M14936James Friess2018-08-01T19:04:32ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222287#M14939
<P>Thanks for the tip, Peter.&nbsp; I may try&nbsp;a system restore when I get a chance, but I'm really not sure.&nbsp; The affected user seems happy enough using LibreOffice and accessing her email through webmail for now.</P>Wed, 01 Aug 2018 19:08:14 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222287#M14939James Friess2018-08-01T19:08:14ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222304#M14941
<P>I received the "Fine Print" dialog this afternoon as well.&nbsp; I have an Office 365 Account for home.&nbsp; But the "Fine Print" dialog appeared on a machine at my work place running Office 2016 (without Office 365).&nbsp; Our Corporate IT is not aware of any changes to our licensing.&nbsp; We are somewhat reticent to simply agree to a "Fine Print" dialog without any details on how and why licensing suddenly changed.&nbsp; This kind of thing is at least unethical.</P>Wed, 01 Aug 2018 19:39:41 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222304#M14941Martin Kimzey2018-08-01T19:39:41ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222348#M14946
<P>Peter/Michael,</P><P>&nbsp;</P><P>Great tip on the restore!&nbsp; About an hour ago the Mrs. called me over in a panic, she didn't know what to make of the&nbsp;popup (she had just downloaded meeting minutes from a friend when it happened) but knew enough not accept anything she hadn't intentionally accessed.&nbsp; I was a bit concerned because I have a legit copy of Office 2016 Pro and I accepted the EULA a couple years ago.</P><P>Anyway, my most recent restore point was and Automatic Restore Point from yesterday about 10 am.&nbsp; Rather that just restoring it, I checked what would be affected. Only one program/driver would roll back&nbsp; "Microsoft Office Pro....16.0.10325.20082"!&nbsp; I suspect we has a smoking gun.</P><P>&nbsp;</P><P>What pisses me off ever further is the amount of info I had to let MS snoop into just to post here.&nbsp; I am one grumpy old man right now - will post restore results later today.</P>Wed, 01 Aug 2018 21:18:06 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222348#M14946Deleted2018-08-01T21:18:06ZRe: Office 2016 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222351#M14947
<P>I am getting a popup in Office 2016 "The fine print</P><P>These Microsoft Home and Business 2016 apps are installed:</P><P>&nbsp;</P><P>It blocks me from using the applications without clicking on the permissions...</P><P>Since I have a licensed application, this does not seem appropriate...</P><P>&nbsp;</P><P>Even if it is a Microsoft behavior, it seems to open the possibility that my perpetual license for locally installed Office 2016 will be converted into a subscription to applications that I do not want.</P><P>&nbsp;</P><P>I see that others are getting a similar message but it appears that resolutions are not forthcoming...</P><P>&nbsp;</P><P>Please advise...</P>Wed, 01 Aug 2018 21:39:45 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222351#M14947Mark Tompkins2018-08-01T21:39:45ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222352#M14948
<P>I'm experiencing the same problem.</P><P>&nbsp;</P><P>Agree wholeheartedly with the sentiment!</P><P>&nbsp;</P><P>MT</P><P>&nbsp;</P>Wed, 01 Aug 2018 21:41:35 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222352#M14948Mark Tompkins2018-08-01T21:41:35ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222354#M14949
<P>That does not work.&nbsp;&nbsp; When you "x" the popup, the application shuts down.</P>Wed, 01 Aug 2018 21:42:37 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222354#M14949Mark Tompkins2018-08-01T21:42:37ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222356#M14950
<P>... and just as important -- it is blocking access to the applications, with no evident remedy!</P>Wed, 01 Aug 2018 21:43:57 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222356#M14950Mark Tompkins2018-08-01T21:43:57ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222357#M14951
<P>Note that this behavior is occurring in Office 2016</P>Wed, 01 Aug 2018 21:47:10 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222357#M14951Mark Tompkins2018-08-01T21:47:10ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222359#M14952
<P>Note -- I am encountering the problem in Office 2016, legitimate copy...</P>Wed, 01 Aug 2018 21:59:35 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222359#M14952Mark Tompkins2018-08-01T21:59:35ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222361#M14953
<P>... this does not seem to reflect the behavior when it occurs in Office 2016.</P><P>Do we have any Microsoft information about this issue?</P>Wed, 01 Aug 2018 22:01:13 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222361#M14953Mark Tompkins2018-08-01T22:01:13ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222365#M14954
Update - restore worked. Rolling back Microsoft Office Pro....16.0.10325.20082 allows me to access the Office 2016 apps (at least temporarily...) As MS becomes more and more intrusive, evaluating alternative office suites and operating systems may be necessary...the cynic in me wonders if, with all the electronics today, is privacy simply a memory of a previous generation and no longer maintainable. (Why are you laughing Alexa?)Wed, 01 Aug 2018 22:24:12 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222365#M14954Deleted2018-08-01T22:24:12ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222367#M14955
<P>My sense of it is that this suggests that this popup is Microsoft behavior.</P><P>Do others agree?&nbsp;&nbsp;&nbsp;&nbsp; ... and why is Microsoft staying silent about the problem?</P>Wed, 01 Aug 2018 22:45:07 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222367#M14955Mark Tompkins2018-08-01T22:45:07ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222391#M14957
<P>Hi Russ<BR /><BR />The issue has seemed to go beyond the initial post of the prompt in Office 365 which makes sense to me as it's subscription based, but as you say is also causing grief in the Office 2016 space too.<BR /><BR />I had a quick message exchange with Microsoft Community Manager Eric Starker and he is onto the issue and is trying to get a response from the relevant folks.<BR /><BR />Guess we will have to wait and see what's happening!<BR /><BR />Best wishes and good luck Russ.<BR /><BR />Cheers<BR />Damien</P>Thu, 02 Aug 2018 01:14:43 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222391#M14957Damien Rosario2018-08-02T01:14:43ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222392#M14958
<P>Hi Walter<BR /><BR />Hope you are well.<BR /><BR />Yes I completely agree with you that the earlier advice I gave won't help as we have discovered from other users that the issue has gone beyond Office 365 to Office 2016 which wasn't evident until users specifically mentioned Office 2016 as their software.<BR /><BR />I suspect if you accept the terms then life goes on as is but some users appeared to have issues after they did that.<BR /><BR />I eagerly await a response from Microsoft to hear how this one goes. Microsoft Community Manager Eric Starker is onto the case!<BR /><BR />Cheers<BR />Damien</P><P>&nbsp;</P><P>P.S. Just saw your next post about getting access after accepting the conditions, hopefully everything goes well across the board. I understand that any updates to Office tends to happen through Windows Update so maybe (my best guess) that's why a download happens?</P>Thu, 02 Aug 2018 00:57:51 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222392#M14958Damien Rosario2018-08-02T00:57:51ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222394#M14959
Hi Peter<BR /><BR />Yup it became obvious in the discussions. I'm also waiting to see how this turns out but I suspect legally in the EULA for Office 2016, they have the power to do this and by using the product we have accepted the conditions.<BR /><BR />You'd be surprised how many products actually can do this to you and more.<BR /><BR />Hoping those of you with Office 2016 software get this resolved and back to doing what you do best!<BR /><BR />Good luck Peter!<BR /><BR />Cheers<BR />DamienThu, 02 Aug 2018 01:05:18 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222394#M14959Damien Rosario2018-08-02T01:05:18ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222395#M14960
<P>... responding to the additional information -- two problems exist with this solution (one is the rogue behavior -- what other consequences are there with endorsing this malfunction)...&nbsp;&nbsp;&nbsp; and the suspicion, which remains, that there's an underlying thread of designed behavior here which will take the application in an unacceptable direction...&nbsp;&nbsp;&nbsp; "update" indeed!</P><P>Thanks to all who are moving this process forward!</P>Thu, 02 Aug 2018 01:05:53 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222395#M14960Mark Tompkins2018-08-02T01:05:53ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222396#M14961
I suspect that rolling back won't be a permenant solution as Windows Update will eventually download and install the update that has caused the pop up.<BR /><BR />But Microsoft might fix the issue or withdraw the update which would stop that from happening.<BR /><BR />Time will tell?<BR /><BR />Cheers<BR />DamienThu, 02 Aug 2018 01:09:24 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222396#M14961Damien Rosario2018-08-02T01:09:24ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222412#M14962
<P>Hi Damien,</P><P>&nbsp;</P><P>Yes indeed time will tell, and I suspect I will have to decide if I want to give MS additional permissions to tip toe through my computers or take a hard look at LibreOffice.</P><P>&nbsp;</P><P>I have a potential side effect of the role back to a previous date (or should I say the from receipt of the original Fine Print Popup that escaped the rollback?)&nbsp; Post roleback, my wife's sign in can no longer access Microsoft news, weather, or money from her tiles.&nbsp; Click and the app appears to open and then poof,&nbsp; it is gone.&nbsp; My&nbsp;sign in and admin are fine.&nbsp; Have reset/repaired MS Store, News, Weather, Finance - didn't help. Uninstalled and reinstalled, didn't help. MS Diagnostics talks about needing an account but she already has a hotmail account as part of her profile - just hasn't saved a password in her profile.&nbsp;&nbsp;I have wasted more time trying to recover from Win 10 damages that I'm almost ready to start missing ME.</P>Thu, 02 Aug 2018 03:50:35 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222412#M14962Deleted2018-08-02T03:50:35ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222417#M14963
Hi John<BR /><BR />Rolling back has consequences which can suck as you see.<BR /><BR />In the end I think you have to find and be happy with what works for you. I do love my Microsoft products, but one size doesn't always fit all users.<BR /><BR />On a side note, I think with the trends in technology, we are moving towards a society that will monitor everything we do and where privacy will no longer really be private.<BR /><BR />Think of cameras in cities and towns monitoring you, software that will track your movements, shopping habits, etc.<BR /><BR />In the future (my prediction so remember me when I'm famous for it) there won't be on premises or locally installed software, it will be subscription based and there'll be limited hardware as we will use dummy terminals that connect through high speed internet to servers that housing virtual machines for all our computing needs (or our mobile phones like Samsung Dex which has huge potential IMO).<BR /><BR />Also the English language will be essentially short text message style writing as people will forget to spell words properly and just like ancient Egypt that posted pictures on walls of cats and what not, we pretty much do that now 3000 years later.<BR /><BR />And worst case if things go with with AI, we can bow down to our Skynet overload.<BR /><BR />With regard to Windows, in previous versions we had the choice to install updates and now it's mandatory in Windows 10. You can't stop it from happening. Software vendors will dictate how we do things and their EULA will be their bible.<BR /><BR />I just hope our laws catch up quickly and protect us from our data being used inappropriately. Like what happened to Facebook and Google.<BR /><BR />Hilariously funny, way off topic, but also true, prediction is now over.<BR /><BR />Cheers<BR />DamienThu, 02 Aug 2018 04:50:00 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222417#M14963Damien Rosario2018-08-02T04:50:00ZRe: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222469#M14969
<P>Found this in admin center today, so it is acknowledged.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="office_fineprint_advisory.PNG" style="width: 890px;"><img src="https://gxcuf89792.i.lithium.com/t5/image/serverpage/image-id/38686iB949DFC0AC6CCD0C/image-size/large?v=1.0&amp;px=999" title="office_fineprint_advisory.PNG" alt="office_fineprint_advisory.PNG" /></span></P>Thu, 02 Aug 2018 08:11:51 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222469#M14969Oleg K2018-08-02T08:11:51ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222479#M14971
<P>But you could say the same of Apple (Jobs and Gates took the graphical OS idea from Xerox)&nbsp; and any other organisation that creates an ecosystem that you are joining ... this behaviour is not Microsoft specific and inherent to the SaaS model across the globe.&nbsp; Just to be clear I'm not defending this activity ..</P>Thu, 02 Aug 2018 08:43:40 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222479#M14971Garry Rawlins2018-08-02T08:43:40ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222487#M14974
<P>I just clicked on&nbsp;a Word doc and it opened without any issues. No pop-up, no muss no fuss. Fingers crossed?</P><P>I also note that Microsoft's acknowledgement, above, acknowledges only the problem--it does not tell us whether it/is/was a MS issue or potentially malware. It's good to see progress, but it gives us no guidance.</P><P>And Microsoft's Virtual Agent is STILL working on connecting me to a live agent . . .</P>Thu, 02 Aug 2018 09:02:57 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222487#M14974Susan Webeck2018-08-02T09:02:57ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222495#M14975
<P>It is not mentioning malware because it is not a malware. One can click on the advisory to read details. I haven't read the details. It was enough to email my users to click Accept when it appears after Office updates. In our case it doesn't come up again and is not blocking Office usage. Have more pressing issues than a simple license agreement popup..</P>Thu, 02 Aug 2018 09:20:55 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222495#M14975Oleg K2018-08-02T09:20:55ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222537#M14983
<P>I'm starting to wonder if it would be useful to get an attorney involved.</P>Thu, 02 Aug 2018 11:44:36 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222537#M14983Martin Kimzey2018-08-02T11:44:36ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222542#M14984
<P>That's the detailed information from advisory:</P><P><SPAN class="pre-wrap">Title: Issues accessing Office Online User Impact: Users may receive an unexpected pop-up regarding the license agreement and may also be unable to access Office clients. </SPAN></P><P>&nbsp;</P><P><SPAN class="pre-wrap">More info: When users receive the pop-up regarding the End User Licensing Agreement (EULA), clicking "Accept" should enable access to Office clients. Dismissing the pop-up may result in Office clients closing. The content of the licensing agreement has not changed. </SPAN></P><P>&nbsp;</P><P><SPAN class="pre-wrap">Current status: We've identified that a recent feature update has modified the storage location of the EULA acceptance information and is causing users to receive a pop-up message prompting them to accept the user agreement. We've initiated the process of reverting this update to mitigate impact. </SPAN></P><P>&nbsp;</P><P><SPAN class="pre-wrap">Scope of impact: This issue may potentially affect any of your users attempting to access Office clients. Start time: Saturday, July 28, 2018, at 2:00 PM UTC</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P><SPAN class="pre-wrap">So it was a technical bug which caused for the same EULA agreement which is shown when activating new product to be shown to existing users/installations. It is saying they are now reverting the faulting update.</SPAN></P>Thu, 02 Aug 2018 12:11:47 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222542#M14984Oleg K2018-08-02T12:11:47ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222551#M14987
<P>In important ways, it is "malware" -- it is inadequately sourced, so it could be "spoof'ed"...</P><P>The behavior is clearly wrong -- i.e. prompting for accepting a license that has already been accepted...</P><P>... and, even if it is Microsoft's mistake, there is no way to determine that it is harmless without triggering unknown events...&nbsp;&nbsp;&nbsp; (so, for example, it is entirely possible that it would be "accepting" additional activities that a user did not want...)</P><P>&nbsp;</P><P>Thus, users should not be clicking on something like this...&nbsp;&nbsp;&nbsp; it should only be happening at an install sequence...</P>Thu, 02 Aug 2018 12:44:54 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222551#M14987Mark Tompkins2018-08-02T12:44:54ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222557#M14988
<BLOCKQUOTE><HR /><LI-USER uid="170322"></LI-USER>&nbsp;wrote:<BR /><P>In important ways, it is "malware" -- it is inadequately sourced, so it could be "spoof'ed"...</P><P>The behavior is clearly wrong -- i.e. prompting for accepting a license that has already been accepted...</P><P>... and, even if it is Microsoft's mistake, there is no way to determine that it is harmless without triggering unknown events...&nbsp;&nbsp;&nbsp; (so, for example, it is entirely possible that it would be "accepting" additional activities that a user did not want...)</P><P>&nbsp;</P><P>Thus, users should not be clicking on something like this...&nbsp;&nbsp;&nbsp; it should only be happening at an install sequence...</P><HR /></BLOCKQUOTE><BLOCKQUOTE><HR /><LI-USER uid="170322"></LI-USER>&nbsp;wrote:<BR /><P>In important ways, it is "malware" -- it is inadequately sourced, so it could be "spoof'ed"...</P><P>The behavior is clearly wrong -- i.e. prompting for accepting a license that has already been accepted...</P><P>... and, even if it is Microsoft's mistake, there is no way to determine that it is harmless without triggering unknown events...&nbsp;&nbsp;&nbsp; (so, for example, it is entirely possible that it would be "accepting" additional activities that a user did not want...)</P><P>&nbsp;</P><P>Thus, users should not be clicking on something like this...&nbsp;&nbsp;&nbsp; it should only be happening at an install sequence...</P><HR /></BLOCKQUOTE><P>I heartily agree!&nbsp; I was a little shocked at an earlier post that read, in part, "<SPAN>It is OK to Accept.&nbsp; My version of the Agreement really didn't say anything....it didn't look like the standard Microsoft agreement. "</SPAN></P><P><SPAN>This is not normal behavior for a product that was installed months or years ago.&nbsp; Simply clicking "Accept" in boxes that pop up out of nowhere is a recipe for disaster.</SPAN></P>Thu, 02 Aug 2018 12:54:02 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222557#M14988James Friess2018-08-02T12:54:02ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222568#M14989
<P>Completely agree - incidents such as this and the Windows 10 1803 BSOD update have all but destroyed my confidence in Microsoft.&nbsp; Microsoft has a very real and serious credibility problem.</P>Thu, 02 Aug 2018 13:27:17 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222568#M14989Martin Kimzey2018-08-02T13:27:17ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222587#M14992
<P>Hello Oleg K,</P><P>You have provided some information that you say is from a Microsoft advisory.. No offense, but I still would prefer to see a Microsoft response to this.&nbsp;</P><P>Can you provide a&nbsp;link to&nbsp;the Microsoft website&nbsp;that contains&nbsp;this information ?&nbsp;&nbsp;</P><P>&nbsp;</P><P>For one thing, you listed "<SPAN>Start time: Saturday, July 28, 2018, at 2:00 PM UTC", but&nbsp;</SPAN>I was using Office 2016 applications without issue on Monday July 30.&nbsp; I didn't see the popup until Tuesday July 31.</P><P>&nbsp;</P><P>When is Microsoft going to respond to this matter ?&nbsp; &nbsp;</P><P>Does Oleg K represent and speak&nbsp;on behalf of Microsoft ?</P>Thu, 02 Aug 2018 14:16:52 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222587#M14992PETER FARENWALD2018-08-02T14:16:52ZRe: RE: Office 365 "The fine print" popup message - is it legitimate?https://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222599#M14995
<P>Oleg, thanks so much for tracking this down!&nbsp;&nbsp;</P><P>While I had noticed that the license agreement text said 'last updated September 2017', I&nbsp;<EM>was&nbsp;</EM>concerned at the possibility of malware concealed by an apparently legitimate page of content.&nbsp;&nbsp;</P><P>I even verify updates to products from Adobe and Malwarebytes, when they pop up, out of an overabundance of caution.&nbsp; :)</img>&nbsp;</P><P>&nbsp;</P><P><STRONG>Thanks!</STRONG></P><P>&nbsp;</P><P><STRONG>eta:&nbsp;&nbsp;</STRONG>after reading others' replies, I'd also like to see an official communication from Microsoft.&nbsp;</P><P>&nbsp;</P><P>The screen image in Oleg's reply appears to be from the Office 365 admin portal, so presumably another Office 365 administrator can verify its provenance....</P>Thu, 02 Aug 2018 14:53:43 GMThttps://techcommunity.microsoft.com/t5/office-365/office-365-quot-the-fine-print-quot-popup-message-is-it/m-p/222599#M14995karenleebethesda2018-08-02T14:53:43Z