It is quickly becoming standard business practice to use a call center service. This is because quality customer service, timely response, and providing up to date information to customers are… Read More »

With demanding customers and increased resources – cell phones, emails, the Internet, etc. – many businesses have found that they simply cannot deal with their heavy “call” volume. Because of… Read More »

Call centers are an important part of the business production model. According to this article on “Ezinearticles,” there are a few functions of the modern business call center. Call center… Read More »

Market research generally consists of two types – business-to-business and consumer research – but has one purpose, to verify the approval of a particular product or service among different demographics…. Read More »