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2 Global User & Partner Conference Program Overview About the event Evolution, Descartes Global User & Partner conference, is the pinnacle event where Descartes customers and partners from around the world get together to network with other Descartes users, meet the Descartes product management team, provide input on Descartes product development plans, and learn more about Descartes solutions and how to improve their operations. We are pleased to announce that the dates have been set for our next User Group. We will be returning to the Intercontinental Hotel in Miami, FL from May 19-21, We look forward to seeing you there! Why you should attend Network with other users and share best practices. Attend complimentary training sessions to learn how you can get more from your Descartes solutions. Learn about the future drivers for success in supply chain and logistics. Meet with some of our United by Design alliance partners, see demonstrations and learn how our combined solutions are delivering results for you. Hear from leading organizations on how they have leveraged people, process and technology to transform their operations. The theme for this year s conference is: Logistics Integration What s Next? Agenda-At-A-Glance 7 am 8 am 9 am 10 am 11 am 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm Monday May 18 United by Design Workshop Tuesday May 19 Breakfast General Session Lunch Wednesday May 20 Breakfast General Session Lunch Thursday May 21 Breakfast General Session Lunch The information included in this document contains a sneak peek at the conference program and will be updated regularly as more content is confirmed*. To download the most current version, please visit and click on the Agenda link. Evolution is a customer-driven event. Descartes Global User Group Steering Committee, comprised of annually elected representatives from customer companies, sets the direction of the event and collaborates with Descartes product management team to develop the program. If you are a Descartes customer and would like to speak or have program recommendations, please contact us at 6 pm 7 pm 8 pm United by Design Networking Event (Partners Only) Welcome Dinner & Awards Reception Technology Fair & Networking Reception 9 pm * Please note that content listed in this program overview is subject to change.

3 Training (2-Hour ) Descartes is offering the below complimentary training sessions to registered attendees (Descartes users only). Please note that presenters and times are still to be determined. Fleet Owners Descartes Route Planner INTERMEDIATE This training workshop will be focused on helping users to learn more about best practices and application-specific techniques, shortcuts, tips and tricks to help your organization maximize productivity and improve routing results. Descartes Route Planner ADVANCED Learn more about how parameters and optimizer settings in Descartes Route Planner affect routing results so that you can use this knowledge to improve route quality within your fleet operations. Domain experts will also educate participants on the use of different modeling techniques to further understand how different scenarios within the solution can address a variety of complex private fleet operations. Descartes Route Planner On-demand INTERMEDIATE+ Existing users can attend this session to learn best practices and shortcuts geared at improving productivity and daily routing results. The course will also provide participants with a deeper understanding of the system s routing parameters to troubleshoot more complex problems and improve routing results. Descartes Route Planner RS INTERMEDIATE+ This workshop is dedicated to helping users continuously improve master and daily route plans across a variety of operational environments. Advanced troubleshooting techniques, lesser known tips, tricks and shortcuts will be shared. Descartes Airclic Perform INTERMEDIATE+ Existing users can join this training session to learn how key features on the Perform mobile platform, like industry vertical oriented payment processes, high volume cross docking, electronic driver vehicle inspection reporting (edvir) can help improve productivity across your last mile delivery operations. Purchased Transportation Descartes Transportation Manager INTERMEDIATE+ Join this session to become more productive with tips, shortcuts and best practices for managing the entire for-hire shipment lifecycle including planning, tendering, tracking, settlement and reporting. Also gain a better understanding of how to better manage shipment data as well as the different parameters and settings that can affect for-hire shipment optimization. Forwarder/Broker Descartes OneView Freight Forwarder/Customs House Broker and Accounting INTERMEDIATE (Please note that this session will require 2 separate 2-hour sessions): This session will focus on helping existing solution users improve control, visibility and performance across their logistics operations. Learn best practices and advanced techniques across key Descartes OneView modules including Forwarding, Customs House Brokerage and Accounting to be able to effectively handle more shipments with less overhead. Descartes ecellerate INTERMEDIATE Managing international trade has never been more complex. Existing users are encouraged to participate in the workshop to better understand Descartes ecellerate best practices and techniques. The workshop will focus on helping attendees improve control of their supply chain and logistics data, while better collaborating with customers and trading partners when managing shipments from purchase order, bookings, security filing and customs entries all the way through to warehousing and final delivery. Descartes Editrade Customs Link INTERMEDIATE Descartes Editrade Customs Link solution experts will train participants on best practices and application-specific tips and techniques designed to help existing users understand and use new functionality, maximize performance, reduce costs and improve US customs regulatory compliance. Global Trade Content & Compliance Canada Border Services Agency (CBSA) Customs Self Assessment (CSA) INTERMEDIATE The goal of this workshop will be to help users improve the understanding and use of the ITMR4 CSA solution. We will discuss product initiatives as well as CBSA trends that will impact CSA partners such as emanifest, Single Window and CBSA Assessment and Revenue Management (CARM). This will be an open session where CSA Importers, as well as Brokers who support CSA Importers, can engage with Sales, Professional Services and Product Management.

5 (50-Minute ) Private/Dedicated Fleet Track customer success stories designed to help businesses employing private and/or dedicated fleets gain deeper insight and new perspectives to unleash the potential of their fleet operations. Going Paperless: Successful approaches to unifying route planning, proof of delivery (POD) and onboard computers/dot Compliance to help improve performance and return on investment. Discussion on how leading fleet operations are removing physical paper and manual processing to accurately factor in remaining DOT driver hours during the daily route planning process, improve visibility and data accuracy, support faster billing cycles, mitigate fraudulent claims and help to improve customer service at large. (Airclic material will be infused into this session) Turning Home Delivery into a Profit Center: Already provide home delivery and want to up your game or are you considering providing home delivery services? Learn how leading retailers are leveraging Descartes technology to sell more, spend less and enhance the customer experience. Driver Productivity - Where the Rubber Meets the Road: Gain deeper insight into effectively managing metric-based driver incentive programs using telematics and plan vs. actual performance scorecarding. Improve fleet productivity and operational culture by identifying and acting on problem areas to recognize and reward high achievers. Customer Case Studies: Stay tuned for success story presentations across Descartes broad spectrum of customers operating private and/or dedicated fleets. Purchased Transportation Track customer success stories designed to help businesses more effectively manage the purchased transportation process across all modes to reduce complexity, improve control and reduce costs. Taking Purchased Transportation Operations from Prepaid to Collect: What percent of your inbound freight does your company manage? Many businesses may be missing significant opportunities to understand and reduce transportation costs while gaining greater visibility and control over their inbound shipments. Explore different perspectives and practical approaches to using technology to help facilitate the conversion from prepaid to collect. Dock Scheduling Compliance - Opportunities for Increased Efficiency and New Revenue Streams: Streamline receiving operations for inbound shipments and better coordinate outbound pickups by distributing the responsibility for scheduling dock deliveries or pickups to carriers and suppliers. Gain real-world insights on how to best benefit from automation, optimization and involving supply chain partners directly in the dock scheduling process. Reducing Safety Stock: Businesses are constantly seeking new ways to free up working capital by reducing inventories without hurting service levels. There is a direct relationship between reducing safety stocks and reducing variability in the supply chain. This session focuses on highlighting the successful way to bring together people, processes and technology to better manage carrier and supplier performance and improve control to ultimately reduce transit/lead-time variability.

6 (continued) (50-Minute ) Purchased Transportation Track (continued) Transportation Data Analytics: What are the best methods and systems to collect, manage, analyze and take action on the tremendous volume, variety, and mixed level of reliability of data in transportation operations? This session is geared to help attendees address the data puzzle to benefit from new areas of opportunity and means to continuously improve operations provided by transportation data analytics. Enabling Better Trading Partner Connectivity and Network Value: Descartes Highway Carrier Portal is designed to improve electronic communications between trading partners by helping shippers, their freight payment agencies (FPA), and non-edi carriers benefit from reducing or eliminating paper-based processes by using EDI for electronic messaging. Realize all the benefits of EDI across automation, consolidation, compliance and more without the complexity of needing to implement complicated in-house solutions. Small Package Execution: Does your organization need a small package/parcel shipping system that is simple to navigate yet provides a wealth of functionality to help you reduce costs while meeting delivery commitments? Join this session to learn more about Descartes small package execution capabilities that help optimize both packing and shipping processes, provide a cost-effective way to integrate and evaluate multiple carriers in a common interface and provide improved shipment visibility. Forwarder/Broker Track customer success stories designed to help freight forwarders and customs brokers compete and thrive in and environment where intense competitive pressure, expanding customer service expectations and regulatory changes are the norm. Automated Commercial Environment (ACE) - Pathways for Success: Join this session to better understand the upcoming changes and help ensure that compliance does not disrupt your business. Learn how to capitalize on the potential benefits of the regulation and take active steps now to ensure a smooth transition ahead of anticipated deadlines. Descartes OneView Integration for Better Transportation and Rate Management: Preview new ways that the Descartes OneView suite can work together with other Descartes solutions for rate and transportation management to increase efficiency across your shipment management operations. Global Regulatory Compliance Update: This session will provide an update on the evolving global regulatory environment. Gain a better understanding into the compliance initiatives affecting importing and exporting across the Americas, Europe, Asia and other regions. Integrating Private Fleet & Purchased Transportation Management: The requirements for pricing, planning, and executing private fleet and for-hire assets usually involve a very different information and business process. Learn more about technology and techniques to better manage this complex yet potentially game-changing practice.

7 (continued) (50-Minute ) Forwarder/Broker Track (continued) Global Trade Data for Brokers/Forwarders: Descartes Customs Info solutions provide leading online global trade research and item classification management tools currently used by thousands of trade professionals. Gain a better understanding of how these solutions can help your business quickly build and easily maintain complex classification databases for clients to potentially offer highly differentiating value-added services that support deeper and more profitable customer relationships. Helping Forwarders Better Manage First & Last Mile Operations: Explore effective ways to deploy real-time electronic communication, enabling things like more efficient and accurate proof of delivery, better collaboration and a more differentiated service offering in ways that attract and retain customers. (Airclic material will be infused into this session) Global Trade Content Track customer success stories designed to help organizations with international shipping operations increase the informational value of trade data and the productivity of global trade staff to reduce operating costs, improve customs compliance and accelerate supply chain speed. Descartes Filing Solutions for Customs Info Customers: Customs Info customers are encouraged to join this session to better understand how the Descartes Customs & Regulatory Compliance solution suite can help bridge the information gap between trading partners and regulatory authorities enabling efficient cargo security screening, customs declaration filings and compliance across multiple regulatory requirements and industrysponsored initiatives affecting international transportation. Leveraging Compliance Data for Improving Shipment/Transaction Processes: Many businesses are seeing exponential growth in international shipping. The goal of this session is to help participants identify how they can streamline their classification process, increase trade compliance, and leverage data across their entire shipment management operations. Spend less time on classification research to focus more energy and mindshare on activities that can result in greater value, increased agility and additional duty savings opportunities. Global Trade Content for Descartes Import/ Export Customers in Manufacturing, Retail & Distribution: Gain a better understanding of how Descartes Customs Info solutions provide comprehensive trade data and related reference and management for more than 160 countries, to help multi-national shippers reduce operating costs, improve customs compliance, and accelerate supply chain speed. This trade data includes trade tariffs, duties, regulations, trade agreements, rules of origin and other trade-related content to populate Global Trade Management (GTM) systems, support item classification compliance, streamline customs declaration filing processes and much more. Compliance for Retailers & ecommerce/esellers: Leading international ecommerce sites rely on Descartes Customs Info for data and services that help them understand the duty rates, rules, and regulations to deliver an international order before a transaction happens and calculate landed costs to the penny. If your organization is thinking about expanding ecommerce operations internationally, this session should not be missed.

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