General FAQ

A. 1 to 2 day delivery is available at almost all of our CVS Pharmacy locations. Delivery within hours is currently available in most markets (called on-demand delivery at checkout). Options available in your area will be displayed during checkout.

A. No. Controlled substances and medications that require refrigeration cannot be delivered to most locations at this time. Other drug exclusions may apply. Please call your local pharmacy for additional details.

A. You can only request to have your prescription delivered when it has been filled and is ready for pickup. You can request delivery by calling the store, selecting your delivery options within the CVS Pharmacy app or through a link via an "order ready text message"

A. Yes. Delivery is not available for certain insurance and prescription benefit plans, including Medicare Part B. Call your local pharmacy for additional details or to check your prescription's delivery eligibility.

A. If you select 1 to 2 day and place your order...

By 3 PM Monday through Thursday: delivery within 1 to 2 days

By 3 PM Friday: delivery by Monday

By 2 PM Saturday: delivery by Tuesday

After 2 PM Saturday through Sunday: delivery by Wednesday. No deliveries on Sunday or courier holidays.

If you select on-demand delivery within hours, you'll receive your delivery within 4 hours. Orders must be submitted 4 hours prior to store closing to receive delivery the same day as order placement.

For customers in Manhattan, orders must be placed by 11 AM for delivery by 4 PM and by 4 PM for delivery by 8 PM.

Delivery may not be available on certain courier holidays.

A. If you requested 1 to 2 day delivery:

No. You don't need to be home. The delivery will be left in your mailbox or at a safe place at your delivery address. If no safe location is available, the package will be held at the local post office for up to 15 days, and you will need to either call for a redelivery or pick up the package at the post office. After 15 days, prescription orders will be returned to the pharmacy and you will have to call the pharmacy to have the prescription refilled. Additional delivery fees may apply to redelivery. If your order doesn't arrive as expected, call your local pharmacy.

If you requested on-demand delivery or same-daydelivery:Yes. If someone isn't home, the courier will return your prescription order to the pharmacy. Additional delivery fees may apply to redelivery.

A. Only customers receiving same-day delivery in Manhattan will be required to sign for delivery. In some cases, ID will also be required.

A. Your home or a location of your choice. The delivery address must be in the same state as the pharmacy. In some states, we require a residential address for prescription delivery.

A. Yes. Delivery fees may vary by location, type of delivery and current or past participation in certain programs, such as CarePass™and local delivery programs offered by individual pharmacies.

Delivery fees may be waived through December 31, 2019 for eligible customers who received free delivery from July 26, 2017 to March 31, 2018 through a local delivery program offered by a CVS pharmacy (excluding same-day delivery, on-demand delivery and 1 to 2 day delivery programs).

A. Some insurance plans cover delivery fees. Many more, including Medicare Part D plans, do not. You'll pay the fee at checkout when you request delivery.

A. If you requested 1 to 2 day delivery:

CVS Pharmacy uses national delivery services, including USPS.

If you requested on-demand delivery or same-day delivery:

CVS Pharmacy uses local couriers who have undergone a background screening and special training.

A. Your pharmacy will only share your full name, delivery address and phone number with the courier, for delivery purposes only. To protect patient privacy, no other personal information or prescription information will be displayed on the tamper-evident delivery packaging or shared with the courier.

A. You can request delivery by calling the store, selecting your delivery options within the CVS Pharmacy app or through a link via an "order ready" text message.

A. Advance payment is required. Your credit, debit, flexible spending account (FSA) or health savings account (HSA) card information can be entered at checkout. If you plan to call the store to place your order, visit CVS.com/DeliveryPayment first to save your payment information to your account. In most cases, FSA/HSA cards may not be used for delivery fees.

A. If you are concerned about your delivered package, received the wrong prescription or have another concern about your prescription, you should immediately contact the pharmacy that filled your prescription.

A. You will receive written information about your prescription with your delivery. If you have additional questions, contact your pharmacy. Look for the phone number on your prescription label.

Adding front store items FAQ

A. No. Select items are available for delivery at participating locations. Delivery of nonprescription items is not available from CVS Pharmacy within Target stores.

A. Listed online prices apply to delivery products. Prices of products available for delivery may not always match local store prices. You'll see product prices before you place your order. If you place an order by calling the store, the pharmacy will be able to tell you the cost of the products when you place your order.

A. Coupons, ExtraBucks Rewards and in-store promotions with delivery may not be used with delivery orders. Online promotions cannot be used nor ExtraBucks Rewards earned with orders called into stores.

A. Online promotions cannot be used nor ExtraBucks Rewards earned with orders called into stores. However, online promotions may be applied to and ExtraBucks Rewards earned with delivery orders placed on the CVS Pharmacy app or through a link via an "order ready" text message.

A. Unfortunately, no changes can be made once an order has been placed.

A. If a product is ineligible for your delivery order, you'll receive an email, text and/or call from the pharmacy letting you know that it is currently unavailable. This item will be removed from your order, but the remaining items in your order will be delivered as expected.

A. In most cases, due to quick processing and pickup times for your delivery order, it will not be possible to cancel your order before it is shipped. However, if you wish to cancel, you can contact your pharmacy team directly in order to determine if this option is still available.

A. Yes. You can bring the items and a printed copy of your order confirmation email to your local CVS Pharmacy.

"When my son was sick, Rx delivery meant I didn't have to leave him at home alone. It was a real lifesaver!"

1 Footnote one Delivery is available for eligible prescription drug orders with qualifying prescription benefit programs and insurance plans. Order cutoff times may vary by delivery option and pharmacy location. 1 to 2 day delivery only available on orders placed Monday through Thursday. Delivery may be subject to delays. Not all delivery options are available to every address or from all pharmacy locations (CVS Pharmacy®, CVS Pharmacy in Target, CarePlus CVS Pharmacy® and Navarro® locations). Delivery fees apply and may vary by delivery option and location. Delivery of select nonprescription items is available with prescription delivery at participating locations, except from CVS Pharmacy in Target. Selection of nonprescription items available may vary for online and in-store orders. Nonprescription items are charged at online prices, which may vary from store prices. Coupons, Extrabucks® Rewards or in-store promotions with delivery may not be used with delivery orders. Online promotions cannot be used nor Extrabucks Rewards earned with orders called into stores. Advance payment by credit, debit FSA/HSA card required. In most cases, FSA/HSA cards may not be used for delivery fees. Other restrictions apply. See FAQs or call your local pharmacy for details. Back to footnote one

2 Footnote two Free 1 to 4 day shipping applies to a nonprescription order that totals $35 or more after all discounts have been applied. Select items may not be eligible for 1 to 4 day shipping. There may be an additional shipping and handling surcharge associated with particular items in your order. You will be notified of any such charges during checkout if they apply to items in your order. Learn more about 1 to 4 day shipping. CVS Pharmacy® reserves the right to make changes to or terminate this offer at any time. Back to footnote two

3 Footnote three INSTACART® and the Instacart carrot logo are trademarks of Maplebear Inc., d/b/a Instacart. Instacart may not be available in all ZIP or post codes. See Instacart Terms of Service for more details. Back to footnote three