Conflicts happen. You probably experience them every day. They don’t have to be uncomfortable, and they don’t have to escalate. This training will help you see that in every conflict there is an opportunity to find common ground, and come together to achieve goals. By learning these solid conflict resolution skills, the thought of facing conflict will no longer be anxiety-producing. This training will give you the knowledge and experience so you can deal confidently with conflicts no matter how large or small. The training consists of two phone calls, a discussion of conflict resolution skills, a short quiz and an evaluation.

It is the policy of the Indian Health Service [IHS], Division of Oral Health [DOH], that faculty/presenters disclose any significant financial or other relationships with commercial companies whose products may be discussed in the activity. The IHS, DOH also requires faculty disclose any unlabeled or investigational use [not yet approved for any purpose] of pharmaceutical products and medical devices.

Course developed February, 2008; reviewed March, 2011.

Learning Objectives:

At the end of this training, you will be able to:

Identify the four levels of conflict communication.

Apply skills that enhance the four levels of conflict communication

Describe the two goals of conflict resolution

Describe one change you can make in your practice as a result of completing this training.

Disclosure Policy:

It is the policy of the Indian Health Service, Division of Oral
Health, that faculty/planners disclose any financial or other relationships with commercial companies whose products may be discussed in the educational activity.
The Indian Health Service, Division of Oral Health, also requires that faculty disclose any unlabeled or investigative use of pharmaceutical products and medical devices.
Images that have been falsified or manipulated to misrepresent treatment outcomes are prohibited.

None of the faculty/planners for this activity has a conflict of interest, and there is no use of unlabeled or investigative pharmaceutical products or medical devices.
No images have been falsified or manipulated to misrepresent treatment outcomes.The educational objectives, content, and selection of educational methods and instructors are conducted
independent of any commercial entity.

Concerns or complaints about this course may be directed to Mary Beth Kinney or to ADA CERP (http://www.ada.org/goto/cerp).

Prerequisites:

You must have a computer with internet access and a browser such as Internet Explorer. You must also have Flash 8 Player installed on your computer to watch the videos. Click on the "Flash" link in the bottom navigation menu to install the player, if necessary. If you have trouble viewing any of these video trainings, contact us for alternate viewing options at talee.roberts@ihs.gov

Tuition Payment Information:

Tuition Policy:

Tuition must be paid in full 8 weeks prior to the start date of any course. Request for refunds must be received in writing at
least two weeks before the course begins. For each refund request, there will be an administrative charge of $100. No refunds will be made to registrants who fail to attend a course.
If IHS CDE program cancels a course, then 100% of the tuition will be refunded.