Hello,I used a promo code today that I'm sure is valid and it worked on another phone a few days ago. But for some reason it did not add the bonus minutes to MY phone today. I added the minutes online through My Account and it did not state any reason for why the bonus code was ignored. Can you help me get my bonus minutes?Auntie

Hi Auntie, My name is TracFone Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.