Press Release

Amazon to Create 5,000 New, Part-Time, Work-From-Home Jobs over the Next Year

Now in its fifth year, Amazon’s innovative Virtual
Customer Service program gives employees the flexibility to
provide customer service support to Amazon customers while working from
home

Virtual Customer Service jobs are part of Amazon’s plan to hire
30,000 part-time roles in the U.S. over the next year

Part-time employees working 20 hours a week or more receive benefits,
including the company’s innovative Career Choice program that pre-pays
95 percent of tuition for courses in high-demand fields, regardless of
relevancy to Amazon

SEATTLE--(BUSINESS WIRE)--Apr. 6, 2017--
(NASDAQ:AMZN)—Amazon today announced plans to create more than
5,000 new part-time roles over the next year in Virtual Customer
Service, a program in the company’s award-winning customer service
organization that offers employees the flexibility to work from home as
a customer service agent. In addition to competitive wages,
virtually-located employees who work 20 hours per week or more receive
benefits, including the company’s innovative Career
Choice program that pre-pays 95 percent of tuition for courses
related to in-demand fields, regardless of whether those skills are
relevant to jobs at Amazon. These new Virtual Customer Service jobs are
part of Amazon’s plans to hire more than 30,000 part-time roles over the
next year, on top of more than 100,000
full-time, full-benefit jobs the company is creating in the U.S.
over the next 18 months. See the experience of a military spouse and
Amazonian working in Virtual Customer Service here.

“There are lots of people who want or need a flexible job—whether
they’re a military spouse, a college student, or a parent—and we’re
happy to empower these talented people no matter where they happen to
live,” said Tom Weiland, Amazon Vice President for Worldwide Customer
Service. “We’re finding that roles with Virtual Customer Service are
particularly attractive to military spouses who want to continue working
and parenting, even if their spouse is deployed or the family is
relocated, as often happens with military families. Wounded, injured or
ill military veterans and others with mobility challenges are also
enjoying these opportunities to work from home with Amazon. Both active
duty and retired service men and women support our country and we are
happy to support them.”

Amazon Virtual Customer Service employee Sabrina
Tierce relocated six years ago from central California to Joint Base
Lewis-McChord in Washington State where her husband is stationed as an
Army medic. “It’s amazing to have a job that offers me the flexibility
to care for my child when needed and even to move around the country if
we are relocated,” said Tierce. “My commute is about 15 paces. The worst
part of my day is if there’s a Lego on the stairway, because that’s a
rough commute to work.”

Amazon currently employs more than 10,000 military veterans, and last
year pledged to hire an additional 25,000 veterans and military spouses
during the next five years.

“Amazon’s commitment and taking an intentional step around military
spouse employment truly shows that they do understand the challenges
that the community faces and that they can be a part of the solution,”
said Kylee Durant, USO Vice President for Transition Technology and
Innovation Programs as well as a military spouse. “To have an innovator
like Amazon recognize the need – the deep need – that military spouses
have for employment says to me they are a catalyst for greater societal
change in this country.”

Part-Time Opportunities in Amazon Customer FulfillmentIn
addition to Virtual Customer Service roles, Amazon will create more than
25,000 part-time roles over the next year across its network of
sortation and fulfillment centers where employees sort and consolidate
customer packages. Amazon has nearly 40,000 part-time employees across
the U.S. and has found the roles are especially appealing to students
and stay-at-home parents looking to earn money during windows of
availability in their schedules.

Part-Time Employment with BenefitsOver 70 percent of
part-time employees in Amazon’s Virtual Customer Service and Customer
Fulfillment work more than 20 hours per week, which means they receive
benefits, including life and disability insurance, dental and vision
insurance with premiums paid in full by Amazon, and funding towards
medical insurance. These part-time employees can also take advantage of
the company’s Career Choice program, an innovative benefit that helps
train employees for in-demand jobs at Amazon or elsewhere so that they
can take full advantage of the nation’s innovation economy. The program
pre-pays 95 percent of tuition for courses related to in-demand fields,
regardless of whether the skills are relevant to a future career at
Amazon. More than 9,000 employees have participated in Career Choice and
more are signing up every day. Amazon has open-sourced the program and
is reaching out to companies to help them copy and adopt their own
Career Choice programs.

About AmazonAmazon is guided by four principles:
customer obsession rather than competitor focus, passion for invention,
commitment to operational excellence, and long-term thinking. Customer
reviews, 1-Click shopping, personalized recommendations, Prime,
Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire
tablets, Fire TV, Amazon Echo, and Alexa are some of the products and
services pioneered by Amazon. For more information, visit www.amazon.com/about
and follow @AmazonNews.

Forward Looking StatementThis press release contains
forward-looking statements are inherently difficult to predict. Actual
results could differ materially for a variety of reasons, including, in
addition to the factors discussed above, the amount that Amazon.com
invests in new business opportunities and the timing of those
investments, the mix of products and services sold to customers, the mix
of net sales derived from products as compared with services, the extent
to which we owe income taxes, competition, management of growth,
potential fluctuations in operating results, international growth and
expansion, the outcomes of legal proceedings and claims, fulfillment,
sortation, delivery, and data center optimization, risks of inventory
management, seasonality, the degree to which the Company enters into,
maintains, and develops commercial agreements, acquisitions and
strategic transactions, payments risks, and risks of fulfillment
throughput and productivity. Other risks and uncertainties include,
among others, risks related to new products, services, and technologies,
system interruptions, government regulation and taxation, and fraud. In
addition, the current global economic climate amplifies many of these
risks. More information about factors that potentially could affect
Amazon.com’s financial results is included in Amazon.com’s filings with
the Securities and Exchange Commission (“SEC”), including its most
recent Annual Report on Form 10-K and subsequent filings.