Shipping Policy

GoGetGlam.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received only on Monday through Friday and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in either Connecticut, or NYC. We ship to all U.S. states and follow the standard methods available by USPS.

Orders placed are usually processed and shipped within 3~4 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out the next business day. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out within 2 business days. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~4 days. USPS does not pick up on weekends.

Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. GLAM cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.

APO/FPO (Military Shipments)

We DO ship to APO or FPO addresses. To show our support for the men and women who risk their lives for our well-being, we do not upcharge for military shipments. Standard U.S. Shipping rates apply including Free Shipping for orders over $65.

In the U.S. USPS observes the following holidays for 2017:

New Year's Day (observed) - January 2, 2017

MLK Jr. Day - January 16, 2017

Washington's Birthday - February 20, 2017

Memorial Day - May 29, 2017

Independence Day - July 4, 2017

Labor Day - September 4, 2017

Columbus Day - October 9, 2017

Veteran's Day - November 10, 2017

Thanksgiving - November 23, 2017

Christmas Day - December 25, 2017

Lost or Stolen Packages

GLAM is not responsible for packages scanned delivered to the address provided for shipment. It is the responsibility of the customer to communicate with your postal carrier should they need to leave the package in a dedicated area. We are unable to file claims for recovery through USPS when a package is scanned delivered and therefore cannot provide compensation for a package deemed not received by the customer.GLAM is only responsible for the item from the initial scan indicating the package has left our facility. After that scan, responsibility rests with the package recipient.

-Orders exceeding $200 will be sent with signature required and recipient must be home to sign for item or simply respond to the notice left by USPS with a signature in order to have delivery rescheduled. If the signature is not obtainable, a re-stock fee will be charged equal to 15% of the order's sale amount which will be deducted from the refund due to the customer.- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

Shipping Method

*Limited options are available depending on the destination

Service

Delivery Time

Express Shipping

1-2 business days for 1 DAY EXPRESS2-3 business days for 2 DAY EXPRESS

Standard SAVER Shipping

5-10 business days

Shipping Destination & Rates

GLAM offers Free USPS Standard shipping when the subtotal in your shopping bag is greater than or equal to $65.00, excluding tax and any other offers or price adjustments. This offer is valid in all 48 contiguous U.S. states, and also includes Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without notice.

U.S. 48 continental states

Order Amount

Standard Shipping(4-9 business days)

Express 1 DAY/Express 2 DAY(Allow 1 Day Processing)

$0 - $23.99

$5.95

$24.95/$15.95

$24.00 - $64.99

$9.95

**same as above**

$65.00 and Up

*Free

**same as above**

$100.00 - $149.99

*Free

**same as above**

$150.00 - $199.99

*Free

N/A

$200.00+

*Free

N/A

Alaska, Hawaii

Only standard delivery is available.

No express shipping or next day delivery is available.

All packages are sent via United States Postal Services.

U.S. Territories

Only standard delivery is available.

U.S. territories include: Guam, American Samoa, Puerto Rico and U.S. Virgin Islands.

Canada Delivery

All rates are quoted in U.S. Dollars.

Delivery is not available for Post Office boxes.

GLAM has an extensive customer base in Canada and we are well versed in the customs process.

Rest assured we will ship your package with your best interest in mind and to allow for the quickest approval.

-Large items such as furniture may require additional shipping charges and will be quoted to customer prior to shipment of order. These items are typically marked with "Surplus Shipping Charge"

-For our Canadian customers, GLAM applies a VIP status to your account when you have placed and received 3 or more orders from us successfully in any 6 month period. VIP Status will enable you to receive FREE shipping on any order over $25 for a 3 month period of time following the order that places you in VIP status. To maintain your VIP status, which also includes free gifts and priority upgrades, you must simply make a purchase of $25 or more in each 3 month period to enable the next period of 3 months. This program is only available to Canadian customers of GLAM and is unavailable to other International locations at this time.

Order Amount

Canada Shipping & Handling(7-15 business days)

$0 - $49.99

$20

$50.00 - $99.99

$25

$100.00 - $149.99

$30

$150.00 - $299.99

$45

$300.00 - $399.99

$50

$400.00+

$60

Australia/UK/Europe/France + Other International Delivery

Order Amount

International Shipping & Handling(9-17 business days)

$0 - $49.99

$25

$50.00 - $99.99

$39

$100.00 - $199.99

$49

$200.00+

$59

Tracking Packages

International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com. Refused Packages (Both Domestic + International)If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

Original and return shipping costs.

Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

The amount of these charges will be subtracted from your merchandise refund.

Restrictions On International Orders

Orders shipping to international addresses other than Canada, UK, Australia or France, have a maximum merchandise sub-total purchase amount limit of $250 on your initial order with us. Subsequent orders may be placed up to $750 before requiring a review of eligibility which involves a telephone call, verification of information received and an electronic signature of acceptance of responsibility for the charge.

REQUIREMENTS FOR RETURNING ITEMS 15/30 REFUND POLICY

1. Items must be received within 15 days from the delivered date for refund to original form of payment.

**Store Credit in the form of a gift certificate will be issued for returns received after 15 and before 30 days.

2. Items can be exchanged within 45 days from the delivered date.

3. Items must be received unused; not in damaged or worn condition.

4. For Shoes, original box in condition shipped must be returned along with item.

6. Bedding Sets may be returned in 15 days with Return Request submitted within 7 days from date of delivery. After that, bedding is accepted for return, minus original shipping costs (if free shipping is indicated, $30 is deducted from return for cost of shipping) in the form of a STORE GIFT CERTIFICATE ONLY!

7. Flash Sale, Final Sale & Items Discounted More Than 40% are not accepted for return.

8. In general, you will be refunded, minus your original shipping charge,

within 7 business days of receipt by our Return Center.

You will not get a full refund for your return if it was detected or has obvious damages,

so please be sure all the items are in good condition before you send them back.