Crozscore:

Software Description:

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features:

CRM Integration

Contact Sharing

Audience Targeting

Third-Party Plugins/Add-Ons

Contact Management

Dashboard

Notifications

Lead Management

Marketing Automation

API

Customer Management

External Integrations

Batch Permissions & Access

Email Integration

Data Export

Data Import

A/B Testing

Multi-Account

Multi-User

Password & Access Management

Chat

Features:

Email Integration

API

Data Visualization

Data Export

Lead Scoring

Lead Management

Marketing Automation

Third-Party Plugins/Add-Ons

Google Apps Integration

Notifications

Dashboard

Features:

Chat

Dashboard

Customer Management

External Integrations

Batch Permissions & Access

Multi-User

Notifications

Google Apps Integration

Lead Management

Data Export

Data Import

Email Integration

API

Lead Scoring

Third-Party Plugins/Add-Ons

Scheduling

File Sharing

2-Factor Authentication

Summary:

Audience segmentation

Real-time performance monitoring

Intercom app for iOS

Message tagging & team assigning

Customer user profiles

Personalized reply templates

Summary:

Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

Tickets: Keeps the communication going and handles cases via tickets.

Customization: Fine-tuning of the look and developing user's brand awareness.

Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

File-sharing: Sharing files with website visitors over chat.

Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Pricing:

Starting from: $19.00/month

Credit card required: N/A

$19 for 3 users. $59 for 5 users. $129 for 10 users.

Pricing:

Starting from: $16.00/month

Credit card required: N/A

LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

Starter - $16/seat/month

Team - $33/seat/month

Business - $50/seat/month

Enterprise - $149/seat/month

FAQs:

No FAQs associated with this application.

FAQs:

What is this service generally used for?

To convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

Does this service offer guides, tutorials and or customer support?

Yes.

What platforms does this service support?

SalesIQ is available in web browser, android and iOS platforms

Does this service offer an API?

Yes.

What are some applications this service is commonly used in tandem with?

It is most commonly used in tandem with all leading CRM and Help Desk Softwares

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

What are some applications this service is commonly used in tandem with?

It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.