Service Anywhere Screenshots

Hot Topics

Identify emerging hot topic trends that could impact service quality by using embedded Big Data analytics.

Improve service quality and reduce the number of support tickets by identifying patterns in service desk interactions and proactively managing emerging problems before they adversely affect the IT community.

Self-Service IT

Easy-to-use self-service lets users quickly help each other through social interactions and embedded Big Data analytics.

Encourage information sharing within the community and help your customers solve problems without engaging the service desk by using social self service. You can even capture and reuse the social interactions.

Foresee Issues

Identify and avoid potential “change collisions” that could result in service outages.

Orchestrate the change management process and identify potential conflicts in timing windows and resources by using a robust set of best practice-based, automated, ITIL change management processes.

Demos

Get a visual map of current IT issues. Click to see messages on the issue, communicate with the authors, prepopulate an IT ticket with the info, or write an article for the community. Watch this video to see how easy it is.

People want a modern online shopping experience. Watch this video to see how you can deliver IT services the way that your customers want them: visual, user friendly, and easy to understand, with multimedia, social insight, and community sharing.

Get a quick inside look at how you can optimize agent productivity by using Service Anywhere. This short video shows how the user-friendly service agent interface makes it easy to manage user requests, incidents, and changes.