HQ Information Technology& Communications Division • Mission: • Provide IT and communications services for NASA Headquarters employees • Use innovative solutions to increase the productivity of NASA HQ employees while achieving the highest levels of customer service • Manage and deploy cost-effective solutions into the HQ IT environment September 11, 2008

Employee IT Responsibilities • Fill out Account Administration Forms (252) • Follow the “Appropriate Use” Policy in the performance of your duties • Maintain your own Directory record • Update Emergency Notification System (ENS) or sign waiver • Back up your hard drive (C:) • Obtain annual IT security training • Call IT Help Desk at 358-HELP (4357) for all IT services, problems, and other needs • Consult with your IT Point-of-Contact (POC) for questions and requirements that cannot be handled by the Help Desk September 11, 2008

Network Printers • Printers are located within the departments for everyday work • Color printers available throughout the building and in the User Resource Center (URC) • Printing facility located on C Level • For high-volume printing requirements • If you have any questions call the IT Help Desk at 358-HELP (4357) • Color printers are 18 times more expensive than b/w printers September 11, 2008

Secure Nomadic Access (SNA) • SNA allows you to access: • HQ Intranet Web Pages • NT file shares • WebTADS • Travel Manager • To use SNA, you need a SecurID Token • Issued to all new customers • If you do not have one, contact your IT POC to request one September 11, 2008

Wireless for HQ Users • The NASA HQ Wireless network is available on all floors of the NASA Headquarters building • Use the private HQ network if you intend to access internal NASA Headquarters resources. • Wireless access is available in general office areas and conference rooms, the Library, and Auditorium. • To use this network you must have an RSA token issued by NASA Headquarters or by a NASA Center that NASA Headquarters is configured to recognize. • Visit: http://wireless.hq.nasa.gov/userguides.htm September 11, 2008

NASA HQ Guest Network • You must obtain a user name and password and authenticate using a Web browser to use the Guest Network • You may obtain a user name and password from the following locations: • HQ Library • From each organizations' IT POC • From the User Resource Center (URC) located in CX42 • By having your sponsor obtain them at http://wireless.hq.nasa.gov/ to obtain credentials and instructions September 11, 2008

Desktop Backup and Recovery Program • Data backup occurs nightly • All applications must be closed • Your computer must be restarted prior to leaving for the day and connected to the NASA network • You should not log in • Laptop users should leave their computers on and docked at least once per week if they desire backup services • Disaster recovery service is not intended for recovery of individual “lost” files September 11, 2008

Emergency Notification System (ENS) • The Emergency Notification System (ENS) is a NASA HQ-wide tool used to alert personnel of critical emergency information. • The ENS is an easy and secure way to help ensure your safety. In a crisis emergency, the ENS can deliver life-saving information or warnings. • The ENS is easy to use, but you must register for it to work fully. • Work numbers are entered by default. • You must provide your personal contact information to enable ENS to work fully. • Periodically login to ensure your information is correct and up to date. • During a critical building emergency or for National Capital Region-wide emergencies, the ENS will be activated. • After reviewing the Privacy Act Statement for the use of ENS, if you decide you do not want to provide your personal information, you must sign and return the “Waiver for Participation in the NASA Headquarters Emergency Notification System”. September 11, 2008

Web Based Training • Attend classes online 24/7 from any location with Internet connectivity • Some classes are instructor-led at specified dates and times • Register once on SATERN to access any classes at any time • Civil Servants are automatically registered • For questions, or to register, contact the CTC: • ctc@hq.nasa.gov • 358-1111 • http://ctc.hq.nasa.gov September 11, 2008

Laptop Loaner Pool • Laptop Loaner Pool • Laptop loaner requests are processedvia a call to the IT Help Desk at358-HELP (4357) • Available for check-out in 4 business hours • Standard loan of up to 2 weeks • Laptop loaners are configured with the standard HQ software • Above core software can be installed if it has been purchased for your seat and licensing permits • Full size and light weight PCs and full size Macs • Also available: • Travel Printers and Zip Drives • Cellular Phones • Domestic or International wireless PDAs • Cingular wireless cards for laptops September 11, 2008

Software For Home Use • Available software for home use is Microsoft Office for PC and MAC, browser & plug-ins, Outlook 2003 for PC or Entourage for Mac, and anti-virus • Software is for installation on one home computer only • The media must be returned to the Software Library within one week • Call the IT Help Desk at 358-HELP (4357) to open a ticket requesting software • Customer called when software is ready, usually next day, for pickup Monday-Friday, 9:00 a.m to 12:00 noon EST. • You will be required to sign a Loan Agreement upon picking up your software September 11, 2008

Travel Manager • Travel Manager is an automated, Web-based application for requesting and approving Travel Authorizations and Travel Vouchers • A NASA Form 1700IEMP System Access Request must be completed and submitted • For additional information or Travel Manager training, contact the Business and Administrative Systems Office (BASO) at 358-IEMP (4367), via e-mail at ifmptravel@hq.nasa.gov or visit the Web page at http://travel.hq.nasa.gov. BASO business hours are Monday through Friday, 8:00am to 4:30pm. September 11, 2008

WebTADS • WebTADS is NASA HQs time and labor collection system • WebTADS is a Web-based application that simplifies the recording of your labor and leave hours for payroll processing • For More information call 358-IEMPWeb-based training for all HQ employees, approvers, and POCs is available at http://webtads.hq.nasa.gov/training.htm September 11, 2008

Anti-Spam/Anti-Virus • All incoming e-mail passes through the SPAM Firewall before entering NASA Headquarters e-mail systems • Based on policy settings, the SPAM Firewall: • allows the e-mail to pass through • deletes the e-mail • or quarantines the e-mail • Incoming e-mail with any of the following characteristics is deleted: • contains a known virus • contains file attachments with known Microsoft-OS executable file extensions • is sent from an Internet domain whose sole intent is known to be the generation of unsolicited junk e-mail September 11, 2008

Anti-Spam/Anti-Virus Cont’d • Incoming e-mail that has a high probability of being unsolicited junk e-mail is quarantined: • This prevents e-mail from cluttering up your e-mail in-box or handheld device • You will receive regular e-mail notifications about your e-mail being held in the quarantine, and will be able to retrieve or delete these messages yourself • You can “train” the SPAM Firewall when it makes a mistake • specify Internet addresses or domain names that should always be able to send you mail (“Safe Sender”) • or addresses or domains that should never be able to send you mail (“Blocked Sender”) September 11, 2008