Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience

Version 5.1.2 U

Released: August 18th, 2014

Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience.

Version 5.1.1 U

Released: August 4th, 2014

Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience.

Version 5.1.0 U

Released: July 21, 2014

New Features:

Wii U to Wii U System Transfer

Users can now transfer (move) all software and data from one Wii U to another

A “System Transfer” option has been added within System Settings

Click here for additional information on this feature

Changes to Nintendo eShop:

Users can now navigate the Nintendo eShop using a Wii Remote, Wii U Pro Controller, or Classic Controller

Improvements to system stability and usability:

Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience

Version 5.0.0 U

Released: June 2, 2014

New Features:

A Quick Start Menu is now displayed when users press the GamePad POWER Button or HOME Button to power on the Wii U

Wii U GamePad Alerts (special notifications from Nintendo) can be displayed on the GamePad when the Wii U is powered down

Changes to Standby Functions:

System updates will now automatically install after download when the Wii U is in Standby

Changes to Wii U Menu:

The User Settings screen now displays when users select their User Mii from the Wii U Menu

The design and layout of the Users Settings screen has been updated

Changes to System Settings:

Quick Start Menu options have been added to Power Settings

Changes to the HOME Menu

A Notification icon is now available on the HOME Menu, allowing users to launch the Notifications feature from the HOME Menu

Improvements to system stability and usability:

Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience

Version 4.1.0 U

Released: February 24, 2014

Further improvements to overall system stability and software compatibility

Version 4.0.2 U

Released: November 18, 2013

Further improvements to overall system stability and software compatibility

Version 4.0.0 U

Released: September 30, 2013

New Features:

A feature to output video and sound to the Wii U GamePad when using Wii Mode

Users can choose to output to the TV and GamePad, or just the TV

A feature to automatically receive recommended software and demo titles from Nintendo using SpotPass

Support for USB keyboards

An option to disable use of a Nintendo Network ID on non-Nintendo hardware, such as PCs and smartphones

Support for Dolby® Pro Logic® II Surround Sound when playing Wii software

Changes to Wii U Menu:

Added a friend list icon to the Wii U Menu for easier access to the Friend List

Changes to System Settings:

An option to automatically receive recommended software is now available under "Internet"

A setting to select which cable outputs sound is available through "TV"

Users can choose to output sound through an HDMI cable, non-HDMI cable, or both cables at the same time. Click here for instructions

A setting to adjust the hourly interval in which standby functions are performed is available under "Power Settings" when Standby Functions are enabled

Changes to Wii U Chat:

Added the option to view a friend's profile on Miiverse when sending or receiving a chat request

Users can now chat using a headset connected to the Wii U GamePad

Changes to Internet Browser:

Pressing the R or L Buttons on the Wii U GamePad will skip video playback forward/back a small amount of time

Holding the R Button will speed up video playback

Ability to save username and passwords for websites that require login

Ability to launch the Internet Browser during gameplay and upload screenshots

Added support for viewing PDF files

Added features intended for website developers that allow the user to enable developer tools and set user agent

Improvements to system stability and usability:

Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience

Version 3.1.0 U

Released: July 10, 2013

The standby functions will now regularly connect to the Internet when the Wii U is powered down to check for available SpotPass data or software and system updates

Further improvements to overall system stability and software compatibility

Version 3.0.1 U

Released: May 20, 2013

Further improvements to overall system stability and software compatibility.

Version 3.0.0 U

Released: April 25, 2013

New Features:

A standby function to download and install software while the system is powered off

Software purchased from the Nintendo eShop will automatically install in the background once the download is complete

Holding down the B Button while the Wii U logo is displayed during startup will load the Wii Menu*¹

Changes to System Settings:

An option to transfer and/or copy between two USB storage devices in "Data Management"

The ability to select multiple software titles when transferring, copying, or deleting data in "Data Management"

The option to adjust screen size is now available under "TV"*²

"Auto Power-Down" has been renamed "Power Settings"

Changes to Miiverse

Changes to Nintendo eShop

Changes to the Internet Browser

Changes to Download Management

Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience

*1 User selection may be necessary.

*2 A similar option has been removed from Nintendo eShop, Miiverse, and the Internet Browser.

Version 2.1.3 U

Released: March 4, 2013

Further improvements to overall system stability have been made.*

Version 2.1.0 U

Released: December 4, 2012

Further improvements to overall system stability and other minor adjustments have been made to enhance the user experience.

Version 2.0.0 U

Released: November 18, 2012

Nintendo Network ID creation and linking feature

"Miiverse" *1

"Nintendo eShop" *1

"Internet Browser" *1

"Friends List" *1

"Wii U Chat" *1

"Notification List"

"Download Management"

"Wii System Transfer" *2

Software update feature *3

USB storage device feature

*1 In order to use those features, you will need to register Nintendo Network ID.

*2 You can use this feature in Wii Menu.

*3 Update feature is available only for the software which has update data.

Ver. 1.0.1 U or 1.0.2 U

Released: Launch

This is the default system software version included with every Wii U at launch in the North American market.

It is highly recommended that owners of Wii U consoles perform the latest system update to get the latest system software version.

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Compatible Wii Accessories

Important Note!

The Wii U does not support legacy controllers like the Nintendo GameCube controller.

While all accessories released by Nintendo are compatible with the Wii U, it does not mean that they will work with all Wii or Wii U titles and applications. Please check the title's manual to see if a specific accessory can be used.

What to do:

The Wii U is backward compatible with all Wii accessories released by Nintendo. For accessories released by a licensee company, check with the company for information about compatibility.

All Wii control inputs released by Nintendo will be compatible, including the Wii Remote, Nunchuk, Classic Controller and Wii Balance Board. Up to four Wii Remotes and/or Wii U Pro Controllers can work together with the Wii U, using either the sensor strip on the Wii U GamePad or the sensor bar connected to the system.

Wii Speak is only compatible with Wii titles. It will not work with Wii U titles.

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How to Launch Wii U Software

Description:

Step by step instructions on launching Wii U software.

Important Note!

Any Wii Remote controllers or Wii U Pro Controllers you intend to use should be paired (synchronized) with the Wii U console before launching software.

After a few seconds, you should see the game disc icon appear on the Wii U menu.

Using the Wii U GamePad, tap the disc icon.

Downloaded Games and Applications

If the game or application is downloaded to a USB storage device, ensure it is connected to the Wii U console and currently powered on.

Using the Wii U GamePad, tap the icon for the game or application.

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Can the Wii U Console Get a Virus?

Answer:

At this time, we are not aware of any viruses or exploits operating on the Wii U. We strongly encourage all users to avoid using products and services that are not licensed by Nintendo, as these may heighten the risk of your Wii U being exposed to a virus or exploit.

In addition, please note as with all Internet based systems there is a risk that a virus could be spread to your Wii U through the Internet despite the security measures Nintendo has put in place. We encourage all users to take precautions to avoid harm to their Wii U and/or other computing devices.

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What is the Console Nickname?

Answer:

You can give your Wii U console a Console Nickname to distinguish your system from others when you are connecting with other Wii U consoles while in Wii Mode.

Important Note!

The Console Nickname is only used for Wii software.

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Does Nintendo Support Customized Wii U Consoles?

Answer:

Simple modifications are okay and do not void the warranty. These can include decals, small areas of graffiti (hopefully applied with a brush and not a spray can), or anything that involves non-invasive change that doesn't harm the system. However, making these changes can make future repairs more complex. If the system needs repair, and we cannot fix the original system, you may lose all of your modifications if we have to swap it for a different system.

Also, if the system was damaged by the modification, the warranty will be voided. We recommend against physical changes to the system (such as removing any part of the housing or painting) or removal or modification of internal components.

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Can the Wires Be Extended?

Answer:

Controllers:

Nintendo does not recommend extending the cables for controllers, as the current length was designed for optimal performance. It's very possible that extending the controller will result in a slight delay, which might affect game play.

Other Hookup Wires:

While Nintendo does not modify AC adapters, AV cables, etc., a local electronics store may be able to give you some advice. Options include extending the AV cables or using an extension cord for the AC adapter.

The Wii U has an internal fan that circulates air through the system. If the console is exposed to excessive dust, smoke, and other contamination these can be drawn into the system, which over time can contaminate the disc drive lens. We recommend that you take the following measures to keep your Wii console free of these contaminations.

Make sure the console is located in a well-ventilated area on a hard, smooth surface with 4 inches of space on each side.

For example, in an entertainment center, on a TV stand, on an open bookshelf, etc. Do not keep the console on carpet, as the fibers of the carpet can trap dust that could be pulled in by the Wii console's fan.

Check the vents on the system regularly for dust.

If any is present, use the soft brush attachment of a vacuum cleaner to gently clean the vents.

Avoid exposing the system to oils, air freshener, smoke, or other airborne contaminants.

For example, you want to avoid spraying air fresheners near the console or preparing food nearby, as this may cause oils to be pulled in by the console's fan. Also avoid allowing cigarette, cigar, or other types of smoke near the console.

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Image Retention Precautions

Information:

Image retention is a faint image from a constant or still picture showing as a "shadow-like" image on the screen even after the game is turned off. While any type of television can experience image retention, projection TV's and Plasma TV's are more susceptible to burn-in.

Consult your TV's manual or contact the manufacturer to see if there are specific issues with your television. If you are concerned about the break-in length of your Plasma television, you must contact the manufacturer for this information.

Here are a few common ways to reduce the chance of image retention:

Do not leave the television on for extended periods of time with a single, unmoving image, such as a logo, displayed.

You can use Notifications to read messages sent from software titles of from Nintendo.

Displays up to 100 of the latest messages.

The number of notifications displayed may be fewer than 100 if the total size of attached images is large.

Notifications can display a subject and a body, and an image or a special Mii character.

Notifications can be configured to launch the software/application for which the notification was downloaded.

Nintendo eShop

Miiverse

Internet Browser

Individual software

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Why aren't all Video On Demand services available?

In the coming weeks, an array of favorite movies and TV shows will become available to Wii U owners on Amazon Instant Video and to Hulu Plus and Netflix subscribers. These services will also be accessible from Nintendo TVii. Wii U owners will also be able to watch YouTube videos and channels through the YouTube application, as well as sign in to their account and control the application with the GamePad. Wii U owners who have connected their systems to the Internet will receive a notification as each video application becomes active.

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System Freezes Unexpectedly While In Use

What to do:

Instances of system freezing are rare and unlikely to occur. If your system has frozen unexpectedly, do the following:

Reset your system by unplugging it from the wall for 10 seconds.

Ensure your system is kept current with available system updates. (How to)

Still Not Resolved:

If your situation is still not resolved, please contact us by email using our webform or by phone at 001 (425) 558-7078 so that we may assist you further.

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How to View and Browse an Electronic Manual

Description:

Step by step instructions on viewing an electronic manual.

What to do:

Press the HOME Button on the Wii U GamePad.

The HOME Button can not be accessed from certain screens on the Wii U.

Electronic manuals for individual applications can be launched from the application itself while it is running.

Not every application has an e-manual, and in some applications the e-manual is launched from other locations.

Tap the green question mark icon on the right hand side.

Use the scroll-bar on the right to select a topic of interest and tap it to go to that section of the e-manual.

You may change the language of the e-manual by tapping "Language" or pressing the + Button.

Use the scroll-bar on the right to read through the individual sections.

You can jump to specific topics of interets mentioned on the page by tapping the page number button.

You can also scroll through the pages by tapping the left and right arrows on the bottom of the screen.

Return to the table of contents by pressing the B Button, or exit the manual by tapping the "X" in the bottom-left corner.

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How to Switch Between Wii and Wii U Modes

Description:

Step by step instructions on switching between the Wii U and Wii menu.

What to do:

In order to launch Wii mode, you will need to sync a Wii Remote with the Wii U console. (How To)

Launch Wii Mode by performing the following:

From a disc: If you have entered a Wii disc into your Wii U, launch the software as normal. (How To)

From the icon: If you are not launching software from a disc, scroll to the Wii Menu icon located on the Wii U Menu and press A.

Use the Wii Remote to select "Wii Menu" by pointing the Wii Remote at the screen, hovering the hand icon over "Wii Menu," and pressing the A Button.

If you have not yet sync'd a Wii Remote with the Wii U Console, you will be prompted to sync one. Follow the on-screen instructions.

To return to the Wii U Menu, click "Wii U Menu and then "Start."

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How to Move Application Icons on the Wii U Menu

Description:

Detailed instructions on how to move application icons on the Wii U Menu.

What to do:

From the Wii U Menu, tap and hold down on the Application icon you wish to move.

While still holding down on the icon, drag it to the desired location.

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How to View Notifications

Description:

Detailed instructions on how to view notifications.

What to do:

From the Wii U Menu, tap the Notifications icon at the bottom of the screen.

You can only view notifications once you have received one for the first time.

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How to Find the Model Number of the Wii U Console and Accessories

Description:

Step by step instructions on finding the model number on the Wii U console and accessories.

What to do:

Wii U Console: The model number is found on the bottom of the console on a sticker near the rear. It starts with "WUP."

Wii U GamePad: The model number located on the back of the Wii U GamePad on a sticker near the center. It is on the battery cover and starts with "WUP."

Wii U Console AC Adapter: The model number is located on a sticker on the bottom of the power brick, which usually faces the ground. It starts with "WUP."

Wii U GamePad AC Adapter: The model number is located on the power brick and is on the opposite side of the Nintendo logo. It starts with "WUP" and is under the words "AC ADAPTER / ADAPTADOR DE CORRIENTE."

Wii U GamePad Cradle: The model number is located on the bottom of the cradle near the center and under the Wii U logo. It starts with "WUP."

Wii U GamePad Stand: The model number is located on the bottom of the Wii U GamePad Stand to the left of the Wii U logo. It is above one of the stands feet and starts with "WUP."

Wii U HDMI Cable: The model number is located at one end of the cable on the plug. It is on the opposite side of the HDMI logo. The other end of the cable has the Nintendo logo. It starts with "WUP."

Wii U Console Stands: The model number is located on the bottom of each stand. It begins with "WUP."

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How to Suspend a Game or Application

Description:

Step by step instructions on suspending software.

Important Note!

There are specific menus where you cannot launch the HOME Menu.

What to do:

While playing software, press the HOME Button on the Wii U GamePad.

The software is now suspended.

To resume the software, press the HOME Button a second time, or tap "Close HOME Menu" on the Wii U GamePad screen.

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How to Set Up the Wii U for the First Time

Description:

Step by step instructions for setting up your Wii U console

Important Note!

If you are unable to complete any of the set up process, or if you make a mistake during the set up process, you can configure the setting from System Setting on the Wii U Menu once you have finished.

Place the Wii U console and connect it to your TV:

Connect the Wii U GamePad to its AC adapter and allow it to charge. (How To)

If you were unable to configure an Internet connection during the set up process, click here.

For the latest features and applications, update your Wii U console. (How To)

If you own a Wii and would like to transfer its content to your Wii U, click here.

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Does the Wii U Have an Ethernet Port?

Answer:

No, the Wii U does not have an ethernet port.

The Wii U can access the Internet via wireless (IEEE 802.11b/g/n) connection. The console features four USB 2.0 connectors – two in the front and two in the rear – that support Wii LAN Adapters.

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How Can an Attached Sensor Bar Be Removed from my Television?

Answer:

The adhesive included with the Wii Sensor Bar was designed to be strong enough to hold the Sensor Bar in place, but shouldn't be difficult to remove. Slowly and gently peel the Sensor Bar off the surface to which it has been attached. Any residue should be easily removed; however, you should refer to the manufacturer of the item it was attached to for cleaning guidelines.

Place the Wii U console at least 4" (10 cm) away from walls or other surfaces that may block ventilation.

Ensure your television is turned off.

Connect the HDMI cable to an available HDMI port on your television.

Connect the other end of the HDMI cable to the Wii U console.

Turn your television on.

Select the correct input channel on your television.

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Applies To: Wii AV Cable

What to Do:

Place the Wii U console at least 4" (10 cm) away from walls or other surfaces that may block ventilation.

Ensure your television is turned off.

Insert the colored connectors on the Wii AV Cable into the input connectors on the television. Make sure you are plugging the connectors into the holes labeled "Input" or "In." Holes labeled "Output" or "Out" will not work. Plug the connectors into the following inputs:

Yellow: Video Input

White: Audio Input Left (or Mono)

Red: Audio Input Right

Insert the AV Multi Out plug on the Wii AV cable into the AV Multi Out connector on the back of the console.

Turn on the television and the Wii U console.

Select the correct input channel on your television.

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Applies To: Wii Component Video Cable

Important Note!

If you currently own a Wii, simply switch the cables plugged into the AV Multi Out Connector on the back of the Wii console to the same connector on the back of the Wii U console.

What to Do:

Place the Wii U console at least 4" (10 cm) away from walls or other surfaces that may block ventilation.

Ensure your television is turned off.

Insert the colored connectors on the Wii Component Video cable into the input connectors on the television:

White: Audio Input Left (or Mono)

Red: Audio Input Right

Red / Orange: Pr/Cr (Red)

Blue: Pb/Cb (Blue)

Green: Y (Green)

Note: the Red and White audio cables are bound together with a black band labeled "audio."

Insert the AV Multi Out plug on the Wii Component Video cable into the AV Multi Out connector on the back of the console.

Turn on the television and the Wii U console.

Select the correct input channel on your television.

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How to Connect and Place the Sensor Bar

Description:

Step by step instructions on placing the sensor bar.

Important Note!

If you have a Wii system, simply insert the sensor bar you are using with the Wii console into the connector on the back of the Wii U console.

What to do:

Insert the sensor bar into the connector on the back of the Wii U console.

You will feel it click into place when it is fully inserted.

Remove the white mounting paper from the back of the sensor bar.

Place the sensor bar either on the television or under it (on the television stand) following the guidelines outlined below.

Place the sensor bar parallel to the television screen.

Align the center of the sensor bar with the center of the television screen.

Place the sensor bar lying flat and jutting out a little bit in front of the television or television stand.

Place the console in an area where its intake and exhaust vents have at least 4"/10 cm of ventilation space.

Do not store the Wii U console in any location where these vents may become covered or obstructed (carpet, tightly enclosed space).

Do not store in a humid place, on the floor, or in any location where it may collect dirt, dust, lint, etc.

Do not locate the console on top of other AV equipment.

Connect all cables to the Wii U console, ensuring that you hold plugs straight when inserting them into sockets.

Ensure the AC adapter plug is completely inserted into the wall outlet.

When disconnecting any plugs from the console or wall outlet, first turn the Wii U console off. Then carefully pull by the plug itself rather than the cord.

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How to Install the Wii U Console Stands

Description:

Step by step instructions on installing the Wii U console stands.

What to do:

Insert the tabs on the side of the console into the slots in the Wii U console stands.

Ensure the console stands are not covering the vents on the side of the console.

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Will Magnets Damage the Wii U Console or Games?

Answer:

Magnets should not affect the memory on games, accessories such as a Memory Card, or systems that are turned off. However, it is never a good idea to use magnets around any electronics that are turned on.

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Can I Use a Universal AC Adapter?

Answer:

This is not recommended. Nintendo AC Adapters are specially designed to work with the appropriate system. If a non-licensed AC adapter is used (even if it outputs the right current and voltage), it may work, and/or may eventually damage the Nintendo System. The system would not be covered under warranty.

Only licensed products that are specifically designed to be used in North America are recommended.

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Should a Surge Protector Be Used with the Wii U?

Answer:

It is always a good idea to use some type of surge protection device with any consumer product. While Nintendo does not recommend or license a particular surge protector, there are many types available on the market today. While many of our systems, such as the Wii and the Wii U console, feature a circuit breaker in the AC Adapter to help prevent damage should a power surge occur, true surge protectors will protect both your Nintendo system and your other appliances from the harmful effects of a power surge.

In addition to using surge protectors, it is always a good idea to unplug your Nintendo system after a power outage to prevent possible damage from power surges when the power is restored.

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Can I play Wii U games on the Wii?

Answer:

No. Wii U games can only be played on the Wii U.

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How to Insert a Disc

Description:

Step by step instructions on inserting a disc into the Wii U console.

What to do:

Hold the disc by the edges; avoid touching the bottom of the disc.

Do not load the disc with your finger in the hole.

Insert the disc with the label side facing up, or, if your console is placed vertically, insert the disc with the label facing to the right.

Allow the disc to feed into the Wii U console; the software should start in approximately 5 seconds for a Wii U disc and 15 seconds for a Wii disc.

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How Many Controllers Can Be Paired with the Wii U?

Important Note!

The Wii U does not support legacy controllers like the Nintendo GameCube controller.

Answer:

You can pair up to 10 controllers with the console.

While 10 controllers can be paired with the Wii U, the number and type of controllers that can be used with specific games and applications is software dependent.

Many Wii control inputs will be compatible, including the Wii Remote, Nunchuk, Classic Controller and Wii Balance Board.

Additionally, you will be able to use two Wii U GamePads at the same time.

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How to Change the Order of Controllers Paired with the Console

Description:

Detailed instructions on how to change the order of controllers paired with the console.

What to do:

From the Wii U Menu, press the HOME Button.

Tap "Controller Settings."

Tap "Settings" under "Wii Remote/Other Controllers."

Tap "Change Order."

Press the A Button on each Wii Remote starting with Player 1

You can only use controllers that have been paired with the console. (How To)

When you are finished, tap "Exit."

Tap "Back."

Tap "Back" to return to the HOME Menu.

Tap "Close HOME Menu" to return to the Wii U Menu.

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Will Foreign Accessories or AC Adapters Work With the Wii U Console?

Answer:

We cannot guarantee accessories, wires, or power cables will be compatible with systems for other regions. Using AC Adapters from another region is not recommended.

As with all products, we recommend purchasing the accessories from the same region in which the system was purchased. There are often various differences that can cause compatibility problems or confusion. While there are some situations where an accessory might work, we cannot guarantee it.

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Does the Wii U Console Have Region Encoding?

Answer:

Yes. Just like our previous console systems, the Wii U console is manufactured with a region code that limits the system to playing only those games sold in the coded region.

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Will X-Ray Machines Damage the Wii U Console or Games?

Answer:

No. X-ray machines and metal detectors put out very low levels of radiation that won't cause any damage to Nintendo Systems or Games. It should not erase the memory on games or negatively impact battery-backed games.

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The Wii U Console Will Not Turn On

Situation:

The Wii U console no longer power on when the power button is pressed.

If no licensed equivalent is available, please refrain from using the accessory and contact the manufacturer for support.

Applies To: The Wii U Did Not Power Off When Using an Accessory

What to Do:

If the system continues to have power issues, but you cannot attribute the issue to a specific accessory, please contact us by email using our webform or by phone at 001 (425) 558-7078 so that we may assist you further.

What to Do:

First, attempt to use a different wall outlet, one that is known to work. Do not use any power strips, surge protectors, or extension cords. If this does not work, follow these steps:

Ensure that the Wii U console is not exposed to high temperatures and that it has proper ventilation (at least 4"/10 cm away from obstructions).

Perform the following:

Unplug all accessories from the Wii U console, including any external hard drives or other storage devices.

Unplug the AC adapter from the wall outlet and from the back of the Wii U console.

Wait at least 90 seconds. This will cause the AC adapter to reset.

It is extremely important to wait the full 90 seconds. The AC adapter will not reset if you do not wait the full amount of time.

While you are waiting for the AC adapter to reset, check to see if the AC adapter is a licensed accessory by verifying the model number (WUP-002). If the AC adapter is unlicensed, click here.

Applies To: An Unlicensed AC Adapter Was Being Used

What to Do:

If an unlicensed accessory is being used, a licensed replacement may resolve the issue. Click here for replacement options.

Check for physical damage to the AC adapter. If you find evidence of cracks, frayed cords, or other damage, click here.

Applies To: The AC Adapter or System Is Physically Damaged

What to Do:

If the AC adapter is physically damaged, a replacement may resolve the issue.

If the system works after the AC adapter was reset, the issue should be resolved. You may need to reset the AC adapter from time to time; as long as this does not happen frequently, it is within normal operational standards.

If this issue becomes frequent, click here for further troubleshooting.

Applies To: System Continues to Have Power Issues

Important Note!

You may need to perform another AC adapter reset to test properly. (How To)

Unplug the AC adapter from the wall outlet and from the back of the Wii U console.

Wait at least 90 seconds. This will cause the AC adapter to reset.

It is extremely important to wait the full 90 seconds. The AC adapter will not reset if you do not wait the full amount of time.

After 90 seconds has passed, plug the AC adapter into the Wii U console and wall outlet. Do not use any power strips, surge protectors, or extension cords.

What to Do:

It may be that an accessory is causing the AC adapter to stop working.

Follow these steps to determine if any of the accessories being used are causing the AC adapter to trip:

Turn the Wii U console off.

If the system will not power on, perform an AC adapter reset. (How To)

Unplug the AC adapter from the wall outlet and from the back of the Wii U console.

Wait at least 90 seconds. This will cause the AC adapter to reset.

It is extremely important to wait the full 90 seconds. The AC adapter will not reset if you do not wait the full amount of time.

After 90 seconds has passed, plug the AC adapter into the Wii U console and wall outlet. Do not use any power strips, surge protectors, or extension cords.

Disconnect all accessories.

Connect a single accessory.

Turn the Wii U console on.

If the Wii U console powers on, turn it off, remove the accessory, and repeated the above steps for each accessory.

If all of the accessories cause the Wii U console to power off, try using a different port. If this fixes the issue, click here.

Applies To: Using a Different Port Fixed the Issue

This indicates that there is an issue with a port on the Wii U console. Please contact us by email using our webform or by phone at 001 (425) 558-7078 so that we may assist you further.

If no licensed equivalent is available, please refrain from using the accessory and contact the manufacturer for support.

Applies To: The Wii U Did Not Power Off When Using an Accessory

What to Do:

If the system continues to have power issues, but you cannot attribute the issue to a specific accessory, please contact us by email using our webform or by phone at 001 (425) 558-7078 so that we may assist you further.

Applies To: AC Adapter Reset Did Not Fix the Issue

What to Do:

If resetting the AC adapter did not solve the problem, the next step is to try and determine if the AC adapter or the Wii U console is causing the issue.