Hybrid IT Service Management - A Requirement for Virtualization and Cloud Computing

Overview: Many IT organizations are excited about the prospects of incorporating Cloud-based and virtual computing technologies into their present/future vision. At the same time, many of these same organizations have been educated and taken many steps on the road to IT service management maturity. But Cloud is a means to improved efficiency, not an end in itself, and companies should not overlook the need to connect business goals and priorities.

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