Frequently Asked Questions

Payment and Contracts

Does Globekey charge commission, transaction fees or a setup fee?

There are no set up fees, no commission and no transaction fees. We simply charge a fixed monthly fee based on the number of rooms in a property. A 15% discount applies for annual pre-payment.More on Plans & Pricing

Customer Support

Implementation

How does Globekey integrate with my hotel website?

Either place a 'Check Availability' link on your website that directs people to our booking screens or place a more detailed date selector that connects to the hotel booking engine (recommended). Both options will redirect the customer to the Globekey booking screens, which are made to look like your website. You may wish to speak to your web developer or our support team about the steps required to implement either solution.View Demo

How do the booking screens look?

Globekey replicates the design of your website on the booking pages so that the look and feel is consistent through the booking process.View Demo

Do I need to install any software?

Globekey is a web based booking solution and can be accessed through any computer with an Internet connection without the need to download or install any software.

How long does it take to implement Globekey?

Some clients go live with our system within 24 hours!

Once you have entered your rates and availabilities to the system you can simply add a link from your website to our system and you will be able to receive your first online bookings.

Expansion

Does Globekey have a Channel Manager or connect to any third party channels or websites?

Globekey is not a channel manager but we have interfaces in place to a number of key Channel Managers on the market which allow you to update Globekey like any other channel directly through these interfaces. There is no charge from our end to activate this interface.More on Channel Managers

Does Globekey connect to GDS systems?

Yes, you can connect Globekey and your GDS account. Rates from the Globekey system can simply be pushed to more than 600 000 travel agents worldwide.More on GDS Systems

Rates

Can I define special rates for travel agents or corporate clients?

Yes, you can create special rates for travel agents or corporate clients, provide them with login credentials and track the number of rooms booked and revenue.More on Rates

Security

Globekey stores credit card details on a secure server for a hotel to retrieve and process through their own merchant account, unless they have a linked payment gateway to take deposits or full payments. More on Security & Payment Gateways