IBM Advanced Support for Runtime Frameworks includes everything offered in IBM Foundation Support for Runtimes, and also supports Kitura V2 framework for Swift users, express framework for Node.js users and loopback framework for Node.js users.

Getting started with this product

When and how do I raise a support ticket?

You can raise a support ticket during your business hours once the purchase of IBM Support for Runtimes is complete. To raise the ticket, click “Talk to an expert” on the right, or call or email your IBM representative.

What if there is a code change?

When Java, Swift and Node.js customers request support that results in a code change, the customer will be directed to the appropriate IBM team. Code changes will be contributed to the owning community under their normal contributor processes.

What if the fix is not specific to an IBM platform?

If the fix is in common code, IBM will act as the advocate for the fix, but ultimately the community will either reject the fix or accept the fix as-is or in modified form.

Support

Which Node.js modules are supported?

IBM Foundation Support for Runtimes supports appmetrics and appmetrics-dash.

They help developers create production-ready applications. Support is included for generator-nodeserver and generator-swiftserver, which work with the Yeoman framework. They can be used directly and also when you create a starter using the IBM Cloud Developer Tools CLI and IBM Cloud App Service.

How do I get fixes on open source runtimes and frameworks?

If a common code or IBM platform-specific code fix is needed, IBM will submit a change and work with the community to get the change accepted. The fix will be made to the master branch of the runtime codebase, then back-ported to the service branch for the LTS level.