Re: Blackberry Protect App problem

Yes, that is definitely the reason. BB Protect is a part of the enhanced services you receive when you sign up for a BB-level data plan. Without that, many of the functions on your BB will not work...see this for reference:

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

Re: Blackberry Protect App problem

mine says my wireless service does not include blackberry protect, which is weird as it works fine all the while until 2 days ago. i have data plan and the emails are working fine. i just don't get why the sudden troubleshoot issue...