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Endangered Species: The Corporate Intranetview commentsThe very idea that we’re still doing old-fashioned, browser-based, news-publishing intranets in the mobile era is downright antiquated. They’re no different than rotary-dial phones. And they’re going the same direction...

Chromebook News & Analysis

Among customer call centers with more than 400 agents, it estimates a 63 percent market share. Among call centers with more than 1,000 agents, it estimates a 70 percent share.

So what’s Avaya thinking right now? How does it capture that elusive market segment of call centers with 10 to 250 agents?

Today, the company spun off from Lucent Technologies and Bell Labs in 2000 announced an expanded partnership with Google.

The goal is to target a market segment that Avaya calls “green pastures.”

That partnership creates a curious technology arrangement where Chromebooks — the class of PC created by Google to run essentially anything that can be run on the web — will become the exclusive device for running the company’s latest OnAvaya cloud-based call center.

Recent Chromebooks have been high-end affairs to attract the technorati, but HP's latest offering is firmly at the budget, experimental or student crowd with a modest specification and fun looks for under $280.

Some interesting new releases this week in the document management space, not least of which is the new ability offered by Google to open and edit Office documents using Chrome. In other news, Hyland and DocuSign have inked a new partnership, Microsoft has outlined the future roadmap for Yammer with some interesting document capabilities and M-Files has been ISO certified.

While recent research from digital business researchers IDG shows that there is widespread understanding of the importance and capital value of enterprise data, it also shows that there is a much more limited understanding of the information delivery needs of all enterprise workers, and in particular the information needs of customer-facing employees.

Google's new addition to the Chromebook range boosts it way out of the cheap-and-functional category into the Ultrabook class of sexy and desirable. But will that be enough to boost uptake of Google and partner's Chrome-powered devices?.

While HP's Pavilion Chromebook is effectively one of Google's low-spec PCs cased in the usual Pavilion stylings, the message to Microsoft is clear, 'You aren't the only game in town.' And with Chromebook sales on the rise, it could be a smart move as Google's OS gains momentum.

Microsoft shows off Office for Windows Phone 8, Hyland Software announces a new app for Windows 8, and then announces an entire new subsidiary in the UK, while Google makes Docs, Sheets and Slides available for Chromebook. Busy times in the document management industry.

The coming week sees all three OS and hardware players hosting major product launches. Will this season's essential holiday purchase be a Mac Mini, a Surface Tablet, an Ultrabook, a Chromebook or an iPad Mini? Whatever happens at least one player is likely to be sorely disappointed.

Google records rising profits, but even that isn't enough to keep one of its highest profile employees. While, in the trenches, the Pages API is opened up, Android Jelly Bean goes to phone makers and Google's lawyers continue to bargain around the world.

Ice cream may be the dessert of choice for many, but not a lot are getting their taste of Ice Cream Sandwich, at least when it comes to Android devices. But even with the lackluster performance of Android 4.0 Ice Cream Sandwich in the tablet and smartphone market -- or perhaps due to it -- Google is reportedly planning to release its successor, Android 5.0 "Jelly Bean" by the second quarter of this year.

Google fell under new management this year, and the shake up resulted in some heavy changes. A new idea of what legitimate content should look like, a social network that the company refuses to call a social network, and the loss of an experimental playground are just a few. In case you missed a beat, here's a look back at the highlights.

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Endangered Species: The Corporate Intranetview commentsThe very idea that we’re still doing old-fashioned, browser-based, news-publishing intranets in the mobile era is downright antiquated. They’re no different than rotary-dial phones. And they’re going the same direction...