*** Please note, order notes/details are not reviewed until I am ready to create your order. If you have any questions about your order, please contact me ***

PAYMENT:
**** If you have a question regarding shipment, custom work, or your order in general, we are happy to discuss it, but cannot guarantee we will get your email in our personal inbox.

?:{PAYMENT}:?
I gladly accept Paypal. Payment is due within 3 days of sale unless otherwise agreed upfront. After that, the sale will be canceled and the item(s) re-listed.
I accept PayPal and Credit Cards Items NOT PAID FOR within 10 Business Days of purchase will be cancelled.

*CREDIT AND DEBIT CARD CUSTOMERS - You do not need a Paypal account to pay for your items through Paypal! Choose the Paypal option during checkout. After you submit your order, click the "pay now" button. Scroll down and you will see the option to pay with credit or debit card without having to sign up for a Paypal account.

Shipping:

If you have a question regarding shipment, or an existing order, we are happy to discuss it.

?:{SHIPPING}:?
Since items are made to order it may take up to 7 days to make your item prior to shipping. Please let me know if you need them sooner and I will see if I am able to accommodate you without compromising the integrity of your piece. I am not responsible for lost or damaged packages and all shipping fees are non-refundable. Shipping DOES NOT include insurance.We cannot be held responsible for shipments that have been misdirected due to incorrect address entry at checkout.

SHIPPING FEES AND RUSH ORDER UPGRADES ARE NONREFUNDABLE
We use USPS for shipping

?:{ SHIPPING TIMES and ADDITIONAL INFORMATION }:?

Approximate shipping times are :

1 week within USA
2 +/- weeks Canada
4 +/- weeks to Europe & Australia
6+ weeks to the rest of the world

At peak holidays times, these times may increase.

IMPORTANT INFO REGARDING INTERNATIONAL ORDERS:

We do not check "gift" on customs form under any circumstances. This practice of falsifying documents is illegal and could easily result in the loss of our business license. Please do not request this of us. Thank you for your understanding.
Duty fees imposed by other countries are the responsibility of the buyer.
*International First class can vary greatly but typically runs about 1-4 weeks. International parcels are not given tracking numbers by our postal service, so please understand that we are unable to trace international packages once in transit and they *can* take up to four weeks depending on the destination and customs.
Tracking is not available on international shipments unless sent via global express which is an additional $30 charge.

Often international shipments are held at your local post office for pickup (not just dropped at your doorstep), so PLEASE be sure to check there if you are waiting on your order...often they forget to leave you a note.

Depending on your country, customs charges or taxes may be due when you receive your package. These charges are your responsibility and are decided by the receiving country where you live.

I am not responsible for items lost, stolen or misdirected mail. It is the buyers responsibility to make sure that their address is correct. I make every effort to create and ship your items as quickly as possible (within 1 week). Please keep in mind that things do happen that can cause a delay.

Please do not wait longer than six weeks to contact me regarding any package that has not arrived. The postal service can only supply tracking details (on domestic packages) for so long before they become unavailable.
If an order was shipped and tracking shows the item/s as delivered but the customer is not in possession of the item/s then a claim must be filed with your post office *by the customer* and after a period of 21 BUSINESS DAYS the order may be considered lost and a replacement or refund may be discussed at that time.

ADDITIONAL NOTES :
?:{ Turnaround Time for Your Custom Piece }:?
Please feel free to contact me BEFORE your purchase for current turnaround time.
I make every effort to create your item within 7 days after payment has cleared. This is the time it takes BEFORE your item is ready to ship. This does not include shipping time over which I have no control. During periods of heavy volume, such as holidays or large storewide sales, this time may be increased.
Please remember your custom piece of jewelry is created by hand. I am not a factory. Since I am only one person designing, creating, emailing, packing and shipping orders; I appreciate your patience and understanding.

?:{ Product Information}:?
All charm jewelry created by Lucky Horn is made with the finest metals available. Actual 14kt gold is too soft to stamp. In its place we use gold filled items. THESE ARE NOT GOLD PLATED. Plating is a process where the base metal is covered with gold or silver to give the look of the real thing but the process will inevitably cause flaking and breakthrough. Filling, on the other hand is an actual layer of gold-pressure bonded to another metal. It contains more gold than gold plated and is much more valuable and tarnish resistant. Gold filled items will not flake off, rub off or turn colors. Anyone who can wear gold can wear gold filled without worry of allergic reaction. With proper care it will last as long as 14K gold.

Each piece is hand stamped by me using individual stamping tools. Every single letter, number or design is stamped by ME one at a time on your piece. Because of this please note that NO two pieces will be exactly the same. Letters, Numbers, Designs, etc. may not be perfectly straight or aligned and spacing may vary. These should not be looked at as imperfections but as what makes your piece YOURS ALONE and ONE OF A KIND.

Darkening may vary depending on the depth of the stamp and may fade over time. This is a natural process when wearing fine metal.

ABOUT OUR HAND STAMPED INITIAL ITEMS:
All charms are hand stamped (or hammered), in house, by two trained stamping professionals. The impressions are created by hammering an iron stamp onto a blank charm with a brass head mallet against a solid steel block. PLEASE NOTE there will be a slight impression on the opposite side of the charm and this impression is a NATURAL byproduct of the stamping process and not in any way a flaw in your jewelry.
HAND STAMPED JEWELRY IS NOT TO BE CONFUSED WITH LASER ENGRAVED JEWELRY

?:{Warranty Information}:?
All components of your necklace are under warranty for 30 days from the date of purchase. Should your bracelet be sized too large or small , jump rings loosen or chains break from normal wear and tear during this time frame we will replace them for you free of charge. After that period there will be a minimal fee to replace broken/loosened components. Pieces sent back for repair will be inspected, polished and all components checked and tightened before being returned

??{ PACKAGING OF ITEM(S) }:??:{Gift Packaging}:?
All items are wrapped in an organza gift pouch or If requested, in the notes to seller box, your items will come enclosed in a gift box and tied with a pretty ribbon - READY TO GIVE !
If this is a gift please let me know and I can include a gift card. If you would like to send it directly to your recipient please be sure to let me know the recipients address .Items are shipped out in a packed securely and enclosed in a bubble mailer.

?:{Safety Information}:?
PLEASE ALSO NOTE that all jewelry sold by Lucky Horn is not intended for children under the age of 12. When giving our products to young children and toddlers please make sure that they are fully supervised to prevent accidental choking on the small pieces.

?:{Care of Your Leather:?
We recommend for leather products for any of our personalized Leather products. We use professional grade leather that with proper care and it is important to care for it properly to keep it supple and comfortable. Many leather products cannot tolerate moisture and should not come in contact with water or worn on hot days when perspiration can affect their durability by avoiding water as much as possible such as washing you should experience long life

?:{Care of Your Lucky Horn Jewelry}:?
Due to the metals natural reaction with both the environment and your body oils, it will tarnish over time and require a tiny bit of upkeep. Here are some tips to keep your jewelry looking its BEST and BRAND NEW.

* DO NOT wear when using Body Sprays, Perfumes, Hair Spray or Household Products. Your jewelry should be put on AFTER you've applied or come into contact with these items.

* DO NOT clean silver with cleaning dips, polishes or liquids. This will cause the removal of the darkening in the letters. The best way to care for your piece is to use a piece of polishing cloth and gently rub it to remove the tarnish.

* If you are not wearing your piece, store it in an air tight container or zip lock bag.

All items are created with highest quality sterling silver or gold filled components, NEVER plated! Best bet for all skin types and those with metal sensitivities. Best choice for lasting heirloom quality..

IT IS IMPERATIVE THAT WE ARE MADE AWARE OF THE WEDDING DATE WHEN THE ORDER IS PLACED, we can NOT be responsible for orders that arrive "late" due to lack of communication, Thank you for your understanding

~ Information on Product(s)~

Lucky Horn is not responsible for lost or damaged items due to normal wear and tear of item.

Please be aware that during shipping scratches can occur. This happens because the tags are rubbing against each other or the crystals are rubbing on the tags. A polish cloth can be used to remove small scuffs ion the tags.

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Refunds and Exchanges
All orders are made to order and slight variations are expected. Refunds are not accepted for custom items. However, I want you to be 100% happy with your special pieces, so if there are any problems with your purchase please contact me and I will see what we can do to remedy it.
The stamped discs are custom created for you and are not returnable. If there is a problem/defect with your jewelry please let me know and I will do what I can to remedy the problem. If a refund has been offered to you it will be minus shipping fees paid and 25% of the purchase price to partially cover materials that were used in making your custom item. The item must be returned to me prior to any refund being processed. This policy is on a case by case basis.

If a mistake has been made by you and the item has been stamped or sized incorrectly it will be at your expense to have a new item stamped or sized if that is what you choose to do.

If I have made an error on your item please let me know and I will correct it as quickly as possible (I am not a machine so occasionally this does happen). If a mistake has been made by me and you decide that you do not want it corrected and you opt for a refund your refund will be minus shipping fees paid once the item is returned to me.

If you have purchased a ready-made (not personalized) item from my shop and you are not completely satisfied with the item please contact me. Ready-made items can be returned or exchanged only if they are unused and in the same condition as when it was shipped within 5 days of you receiving the item. Chains can be exchanged if they are the wrong length only if they are unused (by unused, I do mean not worn even once) and there are no kinks if it is a snake chain. Buyer pays for all postage fees for returned item and the exchanged item if that is the case.

Customer satisfaction is very important to me. Leaving neutral or negative feedback before communicating with a seller is poor etiquette. So please, before giving unsatisfied feedback, contact me first, so I can help you with any issues you may have with your order...as I'm sure you would appreciate the same treatment and respect. Feedback may potentially influence future customers.
if, for any reason, you are not satisfied with your purchase, please FEEL FREE to contact me to discuss. I would be happy to make you happy.