FAQ

Where can I get parts for my Bryant equipment?

Service 1st's Service Department is the best resource for identifying and installing the correct, current parts for your system.

Why can't I find the correct size furnace filter at my local home improvement store?

The filter installed with your Bryant unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Bryant filters can only be purchased through Service 1st.

Which Bryant equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Service 1st's experienced, qualified sales person can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.

How much will a new system cost?

Please contact Sales Department at Service 1st for pricing. Each independent experienced Bryant dealer establishes his or her own equipment and labor prices.

What is the life expectancy of my unit?

Dependable Bryant products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially including the regularity of routine maintenance. Contact Service 1st for insight into the remaining lifespan of your system.

What is a "cracked" furnace? and how serious can this be?

The heat exchanger is the metal wall or tubing that is heated up when the burners are ignited. The inside of the heat exchanger allows the toxic flue gases produced from the burners to exhaust out through the furnace flue. The outside of the heat exchanger is where the cold air passes over, becomes warmed, and is blown throughout the ductwork of the home. The heat exchanger is the only wall separating the toxic flue gases from the supply air. If a crack develops in the heat exchanger, there is a potential for carbon monoxide gas to leak over to the supply side and be blown throughout your rooms. If the crack in your furnace is bad enough and the conditions are right, carbon monoxide poisoning can occur. Any furnace with a crack must be replaced no matter the size of the opening.

When buying a new furnace is larger better?

An "oversized" furnace will warm up the house quicker, but it will use more fuel and there will be greater temperature swings. A smaller furnace will maintain more even temperatures, use less fuel, but will take longer to raise the temperature.

My gas and electric bills are high. Will a new furnace and air conditioner lower my bills?

Buying a high-efficiency furnace or air conditioner is an economically and environmentally responsible decision. Equipment with high energy efficiency ratings use less energy, which helps conserve non-renewable resources, accumulate savings over its lifetime from lower energy use, they can cost less to operate, have more efficient motors and fans than standard efficiency systems, and sometimes have a longer and more comprehensive warranty which help with repair costs.

Should I replace my furnace and air conditioner at the same time , or can they be installed separately?

You could replace them at different times, but it can be more cost effective doing them at the same time. When a furnace and A/C are installed together, the sheet metal is made to accommodate the coil above the furnace. When we have to come back to do the A/C, sheet metal will need to be remade to accommodate the coil. Also when we come out 2 separate times, you are paying full labour each time, when it all gets done together, our estimators tend to give a better package discount.

Some rooms in our house don't get enough heat(cooling). Can this be fixed?

Sometimes running the blower continuously will solve this problem. Usually a new furnace will have better air flow which can help, and there is sometimes a way to install an additional register in the area to obtain more air flow. Consider this: is the room(s) the furthest away from the furnace?
Are the windows in the room(s) well sealed against air leakage? Could there be a blockage in the ductwork restricting the airflow?

Why can't you give me a ballpark cost or an installation price over the phone?

When making an investment in your indoor comfort, why would you trust a guess? You don't like surprises when spending thousands of dollars, and neither do we! Our Service 1st Specialists will come out to your home to discuss your heating and cooling needs. Not only is this more personal, but we can determine for ourselves, what issues and conditions are existing that can drastically increase or reduce your installation cost. It is important for us to pre-screen your home before providing a cost to you. We will look at equipment sizing and location, age and size of home, construction and homeowner needs.

Why are service calls so expensive?

A service call is provided by someone who has the training, tools, and experience to diagnose your problem quickly and correctly and then to make the repair.
What this pays for is:

Continuing education for our serviceman to be able to diagnose & repair both new and old systems

Vehicle to get to your home

Insurance & registration for the vehicle

Fuel and upkeep on the vehicle

Liability Insurance

Business License

Worker's Compensation Dues

Tools & Equipment to be able to properly perform repairs

Wages for skilled labourers

Overhead for office which included property taxes, utilities, wages for office.

Advertising

All of this is paid for before we even get to your door.

GET IN TOUCH WITH US

Questions? Concerns? Feedback? Feel free to drop us a line any time and we will get back to you as soon as possible.