Open Internet Transparency Disclosure

East Kentucky Network, LLC d/b/a Appalachian Wireless (“Appalachian Wireless”) is committed to
providing all of its customers with the best online experience possible. Appalachian Wireless
allows its customers to choose from several rate plans to satisfy a wide range of calling needs.
Many plans include free features to enhance service and provide added functionality and
convenience. Data plans are also available with different amounts of total data usage to meet
individual needs. Data plans with more data usage are more expensive than those with less data.

Network Management Practices

Appalachian Wireless does not block access to non-harmful, lawful content and applications.
Appalachian Wireless does not engage in throttling, except as specifically disclosed in relation to
Unlimited Data Plans.1 Appalachian Wireless also does not
engage in paid prioritization or affiliated prioritization and does not block or rate-control
specific protocols or ports. Instead, Appalachian Wireless uses a neutral “open pipe” approach and
undertakes best efforts to ensure a high-quality online experience for all of its customers.
Appalachian Wireless does not offer any special services related to video or other high priority
usage protocols. Appalachian Wireless does not engage in any network management practices to reduce
or manage congestion at times of high usage and, instead, all customers are treated exactly the
same. As a result, at times of heavy usage, customers may experience delays in downloading or
uploading files or a sluggish Web surfing experience.

Appalachian Wireless does not restrict the types of devices that can be used to connect to its
network, although the ability to use a specific device may be limited by the technical capabilities
of the device and compatibility of the device with Appalachian Wireless’s network.

Appalachian Wireless does not monitor nor inspect network traffic unless it is necessary for network
management purposes or required by law. Traffic analysis information is considered highly
confidential and is not sold or forwarded to any third-party companies, and traffic is not stored or
recorded in any way that could be used to identify an individual customer’s use.

Certain 4G LTE traffic is managed by Verizon Wireless on its network under the Verizon Wireless LTE
in Rural America (LRA) program and may be subject to Verizon’s network management practices and
policies.

Performance Characteristics

The terms “speed” or “throughput” are commonly used to describe the rate at which a particular
broadband Internet access service can transmit data. This rate is typically measured in the number
of kilobits or megabits transmitted in one second (Kbps or Mbps). Some applications like email or
basic web browsing do not require a high-data speed to function very well, while other activities
like video streaming or transferring large data files are better experienced with higher data
speeds.

Based on our internal testing and specifications from manufacturers, we expect that customers will
experience (approximately) the following speeds during times of peak usage:

Consumers with questions or issues may contact our Customer Service Department through the
Appalachian Wireless website or by calling (800) 438-2355. Appalachian Wireless may amend or change
its policies or practices at any time. You are encouraged to check this page periodically for any
changes or updates.

Footnotes

1.
For Unlimited data plans, speeds will be slowed after 25GB of use for phones/tablets and 15GB
for modems to 512Kbps.