Terms and Conditions

Orders

Before ordering please check Flyscreens International's 'How to measure guide' and double check all measurements for Pre-Made, Pre-Cut and Retractable options. Flyscreens International cannot be held responsible for screens that do not fit due to incorrect measurements.

We typically ship orders within 5 working days for payment by Internet payment (ie- Paypal, Debit, Credit Card) however please allow and additional 5 working days for cheques, subject to cheque clearance. NOTE:- It can take up to 8 working days to manufacture Flyingscreens due to the high demand at certain months of the year.

Orders are generally despatched by courier and delivered next day to all UK mainland locations.

Please note online orders can only be shipped to UK addresses unless discussed prior to the order.

We only ship what you order. We do not substitute other merchandise. We do continuously improve our products and may make occasional changes without notice.

Pricing

All items are fully priced, and include VAT and FREE DELIVERY to mainland UK accept Buyers in Northern Ireland, Channel Islands, Isle of Wight, Scottish Highlands and Islands, there may be a charge. Please contact us in advance on +44(0)1926886611

Delivery to the remainder of the UK

We can deliver to the remainder of the UK for an additional charge. Please contact us for a price. We will always aim to find the most cost effective method of shipment for your specific order.

Returns

FlyScreens International want you to be happy with your purchase.

We are pleased that requests to return goods have been extremely low over many years of business (less than 0.5%), however we recognise there will be some occasions when a consumer may wish to return goods.

Consumers may cancel their order up five working days after receipt of the merchandise, but must notify with a suitable reason to us in writing within this time frame of their wish to return the goods.

Returned goods must be in pristine condition. If goods are not in a pristine condition, Flyscreens International reserve the right to offer a discretionary partial credit or to refuse the return however the return post and package cost will not be paid by Flyscreens International.

Cancelled orders must be returned at the customer's expense. You are strongly urged to insure your return with the carrier as any damage in transit may result in either a partial credit being offered or refusal of the return. You will be notified of any damage, be it from transit or otherwise caused.

Undamaged, unused merchandise returned in accordance with the above will receive a full and prompt refund of monies paid.

If your order is received damaged please indicate this when you sign for the goods, retain the packaging for inspection and notify us accordingly within 24 hours.

Please note that bespoke goods, customised at the consumer's request to specific sizes, cannot be cancelled, except at the discretion of Flyscreens International.

Guarantees

Where guarantees are extended on our website or in the catalogue, they relate to the metal parts themselves. The guarantee does not cover paint, abuse or damage.

Privacy

Flyscreens International follows the EU laws and acts under "Information Privacy Principles under the Privacy Act 1988" We do not reveal or otherwise share your name, telephone number, address or email address with other parties unless required for the delivery of your order. We do not retain your credit or Debit Card details within our records or systems.

Other information

Flyscreens International Garentees all fly screens and insect screens are made with high quality aluminium frames and offered with options on frame colour, fixings and mesh types.

Please call us for additional help. You can buy your Fly Screen, Insect Screen or Mosquito Screen from our Online Shop or by phone on 01926 886611