Background to vacancy:
In Recruitment Admin we are passionate about �making every moment special� for our customers to provide a professional and personalised experience to all our employees. We are looking for fellow passionate people to lead the Recruitment Admin Team, in driving through this service to our customers and also to create a great working environment for our people. You will act as a role model leading your teams in developing a high performing culture and customer focus environment.
Your key accountabilities will be:
� To lead a team of Administrators and Senior Administrators to provide a great customer experience to all our Candidates, Line Managers and Central Recruitment Team. The team is accountable for administering a variety of complex transactions including advertising vacancies, booking interviews, producing contracts and setting up new starters.
� Develop a culture where your team are passionate about Making Every Moment Special for our customers. Support the team to feel connected with our customers and have an understanding of the roles and structure within Head Office
� Lead, coach and develop the team in line with the M & S Performance management Framework and demonstrate a real passion for developing people.
� Effetively utilise team resource to ensure consistent delivery of output to service levels and quality standards, working with productivity measures.
� Ensure audit and compliance requirements are met, including data security requirements.
� Utlise appropriate MI and business information to ensure any shortfalls / trends are identified and addressed
� Develop a continuous improvement culture, focusing on simplification and customer experience
� Build strong working relationships with key contacts in HRSS, Line Manager and Central Recruitment Team
� Take ownership for complaint resolution within the team, ensuring customers concerns are fully addressed

Technical skills/business skills required:
� Experience of Recruitment Policy and Practices
� Knowledge of candidate sourcing and management methodology
� Demonstrable experience of working within a busy, fast-paced in-house or agency recruitment environment
� An understanding of how a HR Shared Service Centre functions
� Proven experience of leading people, performance management and development
� Proven experience of leading people through change
� Proven experience of stakeholder management to support success
� Relevant legislation and policies to ensure compliance
� Proven experience of being individually responsible for own work load
� Excellent attention to detail with a proactive approach to problem solving
� Flexible and agile approach to ways of working
� Strong experience working with Excel, Word and Outlook applications
� The ability to use, and a good working knowledge of, relevant HR systems, including HRe and Peoplesoft