Response from Crown Acura of Richmond:

Response from Crown Acura of Richmond:

Thank you, Dave!

CarGurushttps://www.cargurus.com

Tammie

Aug 26, 2016

Quick response; very helpful. I would definitely recommend this used car dealer. Great price negotiation, but unfortunately its for a teen driver and the car is a manual shift, not automatic. I'm still talking to the salesman as he contacts me when they get something he thinks may work.

The salesman called and left a voicemail on my
answering machine stating the car was still
available. Then when I returned the call he said
that the car wasn't available it was sold
yesterday poor knowledge
on knowing what's available and what's not
smh had my hopes up for nothing!!!!!!

e had a terrible experience. It was a bait
and switch. We called before arriving and
received an appointment and we were
assured that the vehicle was ready for us
to view and purchase. We arrived and
the salesman pulled us aside and
immediately told us he couldn't feel
comfortable selling the car even though
his manager told him too. We asked why.
He said bc the check engine light is
coming on ---but it passed inspection so
his manager told him to sell it despite
that. He then wanted us to look at other
"Acura" options even though we told him
we were interested in only a Bmw. He
then told us how Bmw are poor choices
of cars and Acura are better. I was very
concerned with this discussion especially
given the fact that he works for a
company that sells both Acura and Bmw.
The entire interaction appeared sketchy
to say the least and we abruptly left the
dealership. My recommendation is to be
very careful and wise if you choose to
use this dealership . Research everything
you're being told to ensure the
information is honest.

It's a shame the mechanics did a
horribly shoddy job of prepping a
used car. The sales staff were low
pressure and helpful. They
handled post sales issues
immediately and would receive 4
stars. However who wants to
spend $13K and have a car fall
apart on the highway less than 24
hours after purchase?