Returns:All of our products are 100% Guaranteed from damages or defects. Due to safety standards and other regulations, we cannot accept returns for the following categories: Crates, Soft Crate and Fleece beds and other enclosures and their accessories once they have been removed from the original packaging unless they are deemed defective or incorrect from invoice. If you are not completely satisfied with your item(s) within 14 days of your purchase, simply print our return form and ship the item(s) back for a full refund to:

For any returnable item we do not charge a restocking fee but if the product was a free shipping product we do subtract the original shipping fee on any order that was not defective or incorrect.

We will gladly refund the amount of your item(s) minus the original shipping charges. We will credit your credit card account after we receive the product(s) back. Please note that the credit may take up to 7 days to show up on your credit card account.

Note that all orders that are not signed for, have an address correction, denied or refused shipment and is returned back to us will be charged the returned shipping fee.