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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

BSOD after updating XP with zafwSetupWeb_110_000_038.exe

I've been using ZoneAlarm's free firewall for years and always updating when prompted. Got a prompt this morning and did the update (custom install - no toolbar, no default search etc). Rebooted XP Pro to the login/password screen. Clicked my name, entered the password and was greeted with a blue screen: Invalid_Kernel_Handle. Power off and reboot gave the same again.

Rebooted into safe mode, logged in and choose 'System restore'. There was a Restore Point 'Install XP KB943232' which had a date and time around when I updated ZoneAlarm. That got me back to a working PC that I could log in to normally.

I used Control Panel, Add/Remove Programs to remove ZoneAlarm. Googled KB943232, downloaded it and installed it. Rebooted the PC and logged in. Everything OK. (Just to be safe I did a backup of the PC to my Windows Home Server.)

Safe mode and System Restore again. Noticed that I now had two restore points labelled 'Install XP KB943232'. Choose the first one and did a restore. Back to a working PC again. Used Control Panel, Add/Remove Programs to remove ZoneAlarm. Noticed that the size was only 1.7 Mbyte - I'm sure I've seen a much higher figure previously.

Re: BSOD after updating XP with zafwSetupWeb_110_000_038.exe

The kernel error points to other components hooking at kernel level that conflicts with ZA. Do you have other security tools installed? These are typically the software that hooks at OS kernel level. If not, did you experience any virus infections lately?

Re: BSOD after updating XP with zafwSetupWeb_110_000_038.exe

I have AVG Free and Spybot installed. Been running those and ZA for years (more than 5). No virus infection reports for several months. And everything was fine with the ZA version I had before the upgrade today. I'd think about re-installing an earlier version of ZA if I could get hold of it.