Established in 1966, Shoon Fatt specialises in making crackers, cookies, wafer rolls, and sandwich biscuits in Malaysia. Growing from a simple shop house to a six-acre factory plant, the factory is now one of Malaysia’s oldest and best loved biscuit and confectionery manufacturers. Over a ten-year period, the business has expanded its portfolio of sweet treats and now exports products across Southeast Asia, New Zealand, and the Middle East.

To support its continuous growth and future expansion ambitions, the biscuit manufacturer chose the ERP software provider as it was the most suitable solution to support the company’s long-term growth strategy. With plans to implement the software across the whole organisation, the team predicts it will realise the greatest impact by integrating and streamlining existing business processes.

“Over the past decade, we have implemented multiple disparate systems to cope with our growth,” said Loo Yoke Phooi, chief finance officer of the biscuit manufacturer. “This meant different departments in the organisation were operating in silos, leaving us with data inconsistencies and minimal visibility over the entire organisation. In the long run, this was inhibiting business decisions, resulting in increased cost and reduced productivity.

“We are confident that with the ERP solution in place we will be able to support our growth plans by improving efficiency and enabling better business planning. By bringing together our existing systems in an integrated company-wide ERP solution, we see opportunities to improve the consistency of our data and provide us with total visibility of our operations. As we plan to expand into new markets, access to accurate information is necessary for effective collaboration across departments, meaningful analysis and supported decision-making.”

“Epicor has long expertise of developing ERP software for food and beverage manufacturers,” said Vincent Tang, regional vice president Asia for the ERP software company. “Our solutions are specifically designed to provide the greatest level of flexibility and agility for growing businesses. We are proud to see a Malaysian business select our ERP software to meet its business goals, and look forward to supporting the company in its vision to grow.”