Information on End of Product Support (EOPS)

RSA Holiday Schedule

The RSA Holiday Calendar lists days throughout the year when RSA offices are closed. For customers who have active support contracts, technical support engineers are available to assist with your Severity 1 issues. Contact support as your normally do to open a case.

Warranty and Replacement Parts

For information on the warranty return policy for the RSA SecurID Appliance and RSA SecurID tokens, please visit the Warranty and Replacement Parts page.

Service Level Objectives

RSA has established guidelines for initial technical response, ongoing work effort and communication frequency based on contracted support coverage and issue severity, as noted below. The following service level objectives (SLOs) are intended to provide a framework for setting mutual expectations, rather than to serve as a guarantee regarding RSA support resolution efforts.