What You’ll Learn

User onboarding is more than the process of introducing customers to our products and features. It reflects an understanding of the customer’s relationship to the product, what they need from it and when, so they can succeed in using it. Onboarding encourages customers to progress along a journey that is informed by user behavior and sculpted by product teams.

Trouble is, onboarding is often addressed at the end of the design process, when teams don’t have time to consider the various use cases for their product. Without a dedicated onboarding practice, teams may lack an understanding of design patterns and techniques that create a good first experience that will inspire customers to return.

In this seminar, Krystal Higgins shows us how to optimize our onboarding practice. She’ll share tools and techniques to support users at different stages of their experience. And she’ll provide tips on how to create a design process around critical onboarding moments that support the customer’s progress.

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Why Krystal?

Krystal Higgins is a senior interaction designer passionate about user onboarding and user education. She shares tips for designing experiences for new users on her design blog and maintains a collection of onboarding reviews from websites, apps, and other products.

In addition to her work teaching teams to teach users, Krystal designs for web, mobile, and wearable products. She has worked at companies like NVIDIA, eBay, and Google. Krystal rounds out her product design work with watercolor painting and scuba diving.