Virtual Private Server FAQ

We have put together some of the most commonly asked questions, to help you get an understanding of what our VPS Hosting offers.

We use the latest generation of Dell PowerEdge r7xx series servers, optimised for virtualisation, to provide a stable platform.

Each physical server has 8 x 10k SAS disks for primary storage, in a RAID-10 array, to provide full storage redundancy and high-speed access to data, and a top-end PERC RAID card with battery-backed cache to ensure the integrity of your data and no storage bottlenecks.

We use flash memory for the boot volume, to ensure fast booting and to minimize downtime during upgrades.

Each physical server has 12 Intel Xeon cores, designed for heavy server workloads, and 144GB of RAM to accommodate the present and future memory needs of each virtual server.

VPS FAQ

Our most frequently asked questions and answers regarding VPS web hosting can be found below

Q

What can I use my VPS for?

A

Absolutely anything you like, provided it is legal. VPS are suitable to be used as webservers, games servers, FTP servers, mail servers, database servers.

Q

What is the benefit of having more virtual CPUs?

A

Increasing your number of virtual CPUs will allow you to parallelise processes so that they may complete more rapidly. Each virtual CPU is assigned to a physical core on the VPS host machine.

Q

Is there any contract?

A

There are no contracts with our VPS, you can cancel at any time.

Q

What is your SLA?

A

Our SLA is 99.99%

Q

How long will my VPS take to set up?

A

Your VPS will come online immediately; it will be accessible as soon as your operating system finishes installing. We pre-provision VPS to minimise your wait.

Q

What type of hardware do you use?

A

We use the latest generation of Dell PowerEdge r7xx series servers, optimised for virtualisation, to provide a stable platform. Each physical server has 8 x 10k SAS disks for primary storage, in a RAID-10 array, to provide full storage redundancy and high-speed access to data, and a top-end PERC RAID card with battery-backed cache to ensure the integrity of your data and no storage bottlenecks. We use flash memory for the boot volume, to ensure fast booting and to minimize downtime during upgrades. Each physical server has 12 Intel Xeon cores, designed for heavy server workloads, and 144GB of RAM to accommodate the present and future memory needs of each virtual server.

Q

How many IPs do I get?

A

Each VPS comes with one free IP address. Additional IPs can be ordered for £2.25 a month.

Q

How long will an upgrade take?

A

Upgrades occur immediately. If your disk is being upgraded, a reboot will be necessary.

Q

What if I want to change my OS?

A

You can request a rebuild to an alternative OS from the VPS control panel, this will begin immediately.

Q

How are upgrades charged?

A

Upgrades are calculated on a pro-rata basis, with an immediate payment that will take you up until your next billing date. From there, you will be charged the new monthly amount.

Q

How do upgrades work?

A

Upgrades are applied immediately, but your VPS will need to be rebooted for them to take effect.

Q

Can I downgrade my VPS if my requirements change?

A

Yes, your VPS can be downgraded at any time, only a reboot is required.

Q

What happens if I reduce my specifications?

A

The Specification of your VPS is altered immediately.

Q

What if I want a feature that isn’t available?

A

We have a VPS feedback section within the control panel and on the sales pages, to try and ensure that the product we offer matches your requirements. Please send us your feedback!