Publication in BibTeX Format

@TECHREPORT{AICPub477:1990,
AUTHOR={Sharon L. Oviatt, Philip R. Cohen and Podlozny, Ann},
TITLE={Spoken Language In Interpreted Telephone Dialogues},
ADDRESS={333 Ravenswood Ave., Menlo Park, CA 94025},
INSTITUTION={AI Center, SRI International},
MONTH={Oct},
NUMBER={496},
YEAR={1990},
KEYWORDS={Natural Language!Dialogue!Interpreted Telephone Dialogues, Speech!Interpretation
in Telephone Dialogues, Natural Language!Spoken Language},
ABSTRACT={This research outlines the predominant dialogue and performance characteristics
of three-person interpreted telephone speech during service-oriented dialogues,
in comparison with those of two-person noninterpreted dialogues. An empirical
study was conducted in which 12 native English speakers each made one telephone
call through an experienced telephone interpreter to a Japanese confederate
who did not speak English, and a second call to a Japanese confederate fluent
in English. In total, 24 dialogues were collected, each one containing two
successfully completed service tasks, or 48 tasks total. This paper reports
on comparisons performed between three-person interpreted and two-person noninterpreted
speech, based on the same pool of tasks and English subjects. The unique characteristics
of interpreted telephone dialogues are outlined, including structural and referential
features, miscommunications and other performance characteristics, confirmatory
language, and linguistic indirection. In addition, an analysis is presented
of interpreters’ strategic management of turn shifts, and of the content,
sequencing, and chunking of information passed among speakers. The long-term
goal of this exploratory research is the modeling of human speech, and the
specification of preliminary target requirements for future automatic systems.}
}