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All too often a crisis has to occur before support and care is provided”

End QuoteSarah RochiraOlder People's Commissioner for Wales

'Essential assistance'

She said older people told her they felt "invisible" and she cited an example of people having to wait too long for help, like an elderly couple waiting months for a simple hand rail and having to crawl upstairs on their hands and knees.

"All too often a crisis has to occur before support and care is provided," she said.

"Waiting times for essential assistance that helps people to stay independent and safe are unacceptably long in parts of Wales.

Among the action points, Ms Rochira says she wants to make sure that any resident in a care home has someone who can speak up on their behalf.

The commissioner says she will also monitor whether hospital care for older people has improved.

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Sarah Rochira says there are growing variations in levels of services provided

"Improvements must be made to our public services to ensure that they reflect the needs and voices of older people, wherever they live in Wales", she said.

The commissioner said older people said they do not receive the essential information, support and care they need.

"There are growing variations in the levels of services and support provided, and for too many older people access to the support they need is a postcode lottery.

"As a result, too many older people are vulnerable, lose their independence and are becoming isolated and lonely."

The former director of the Royal National Institute for the Blind took up the post in June.

The role was set up to secure support, advice and advocacy for the elderly.

The Welsh Local Government Association (WLGA), which represents local authorities, said it was working with the commissioner to address key services such as social care, housing, meals on wheels and dealing with programmes of active ageing

Chief executive Steve Thomas said: "The fact that people are living longer is a testament to much of the excellent work of public services across Wales.

"Yet it is crucial that the quality of life also improves and the necessary support is in place for those in need."

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