You asked for a complete package. We listened.Vostro was created with your small business in mind, which is why Dell offers comprehensive services and support specifically designed for your business. Dell has created tools and services to help you with installation, maintenance and repair tasks. You can be confident that you will have the level of support you need to help keep your business running smoothly.

Dell Basic Hardware Support with On-site Service – Most Dell systems are covered by a 1 – 3-years Basic Hardware Support Service as standard. This provides a variety of support options during business hours.

Dell Basic Hardware Support includes:

Hardware Support via telephone/online chat/DellConnect during normal local business hours

Dell Support Center – Search no more for your services tools. Dell Support Center is one central location that houses the tools you need for making them easy to find and easy to use.

Dell Support 3.4 – Keep your system in optimal working order by constantly monitoring, identifying known errors and presenting you with auto-fixes before you even realize a problem exists. You tailor the level of support that’s right for you.

Optional Services:For moderate to heavy users, upgrade your 1-year 10GB Online DataSafe Backup subscription to 20GB or 30GB. You can receive the same benefits that the standard service offers with room to grow.

Repair

Dell makes it easy to get help fast when your business needs it. All Vostro systems include a standard 1-year parts and labor Limited Warranty, with the option to extend it for up to 4 years.

Standard Services:

1-year Collect and Return Service (CAR) – Collect, repair and return your system within six business days, after completion of telephone-based troubleshooting.

DellConnect* – Whether you’re on the road, or in the office, Dell can troubleshoot and repair your system remotely through an Internet connection.

Optional Services:

Extended Hardware Warranty - Extend your limited warranty up to 4 years and upgrade your service to Next-Business-Day On-site service to protect your IT systems from: costly downtime, changing business needs, lost productivity, high cost of out-of-warranty repairs.

Next Business Day On-Site Service – Get the assistance you need when you need it with Next Business Day On-Site service – parts, labor and limited warranty.

CompleteCare Accidental Damage Protection - Because accidents happen...CompleteCare Accidental Damage Service covers repair and replacement for various accidental damage, not covered under limited warranty, including spills, drops, surges, and breakage to select systems or peripherals. Get help when you need it from dedicated experts, available 24x7x365.

Dell On Call - Fast, friendly and affordable telephone technical support for many issues not covered under your Dell Limited Warranty. Choose between a convenient one-year plan that includes coverage for 4 incidents or purchase a single incident for a one time resolution.