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Optimizing resources to achieve the best outcomes for your department means figuring out how to best use the resources you have at hand. Social workers and nurse case managers are in a unique position to bring specific skill sets to the case management team that complements and enhances each other. It has been proven that the outdated approaches of the past are less effective in achieving the best outcomes for the department and the hospital. Join this power packed event presented by expert speaker Toni G. Cesta, Ph.D., RN, FAAN, who will provide you insights on how to redesign your case management department to ensure that the social workers and nurse case managers are working as a true and dynamic team. Toni will discuss the most contemporary roles for the nurse case manager and social worker in models that respond to the changes that have been brought on by health care reform and the changing healthcare landscape in general. Social workers and nurse case managers have different skill sets. It is the challenge of every case management department to determine how to optimally use these valuable resources and knowledge to achieve positive and sustainable outcome. Integration of these professionals has also been shown to improve patient satisfaction. Through appropriate design, each discipline’s unique talent can be best optimized, also enhancing their own personal job satisfaction. Sign up for this session and you will learn about the methods for identification of patient assignments, rounding and other practical strategies for successful integration of these two vital roles. Session Highlights:

Discuss the roles of the nurse case manager and social worker in an integrated model.

Review the daily work flow for each discipline, including the identification of high risk patients for referral to the social worker.

Describe the evolving role of the social worker in today’s case management department.