Support

Providing the highest quality, bug-free software is very important to us at
SweetScape Software. We work hard at writing software to give you the best product we can and
take pride in the quality of our software.
If you experienced a problem, we would like to know about it so
that we can make our software even better. When obtaining support for any of our products,
we ask that you follow three steps:

- Consult the Documentation

The first step to take if you encounter a problem is to consult the documentation.
Each application comes with detailed help files that can be accessed by pressing the F1 key
while running the application. The manual for 010 Editor is also available
online and can be searched using the above form. If you cannot locate information about your problem in the help
file, please continue to step 2.

- Consult our Knowledgebase

SweetScape Software maintains a list of support articles and frequently asked questions
about our software in a knowledgebase. Please check to see if an answer to your question
already exists using the search form above, or the full knowledgebase index is available
here. The following is a list of the most commonly accessed knowledgebase
articles:

If your question has not been answered in the knowledgebase, please proceed to step 3.

- Contacting Support

For any problems you encounter or for bug reports, feel free to contact our support team at:

Be sure to include which operating system you are running as well as the current version of
your application (located in the Help > About dialog box). Also, please include the name of the product
you are using in the message subject. We do our best to respond
to all support requests within one business day.