knowledge Pack

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Mighty

All the Mini features plus:

Record up to 585 hours of SD TV

Record up to 6 shows at once

Series Tag to record every episode

Set recordings remotely via the fetch mobile app

NBN™ Ready

NBN™ ready plans are also available as an NBN™ plan, but may need an NBN™ compatible modem. When the NBN™ comes to your area, we'll send you an invite to upgrade your service to NBN™ broadband on a 24 month contract, including an NBN™ compatible WiFi modem at no additional cost!

Awesome customer service

24/7 Support

Liimitless NBN™ Data

iiNet is breaking the limits with our Liimitless data on the NBN™ plans. Just think of what you can do with unlimited downloads on a superfast NBN™ plan backed by our awesome customer service.

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Liimitless Broadband Data

Looking for fast broadband with unlimited data? Our new Liimitless data plans are available on Naked DSL or bundled with a home phone.

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Awesome Customer Service

Included Modem on 24 month contract

24/7 Customer Support

Netphone uses VoIP technology which lets you make and receive phone calls through your broadband connection. It works just like a normal phone, except you save money with lower call rates and included features. To use Netphone, just connect a handset to your VoIP-enabled modem (to make things easy, all of our modems are compatible with VoIP). This plan is offered on the basis that you agree to waive the Customer Service Guarantee.

Phone lineWhile Naked DSL doesn't require an active phone service (so no monthly line rental charges), a physical phone line connection to your home is needed. In a newly built home with no line connected yet? Don't worry, we'll get you up and running.

Broadband modemThis is the box that connects you to the internet, via your phone line. We recommend our $0 WiFi modem (for plans on a 24 month contract) because it's easy to set up and works with
Fetch TV and Netphone.

A phone handset To use your included Netphone VoIP service, all you'll need is a standard phone to plug into your VoIP-enabled broadband modem. If you don't have a VoIP enabled modem, you'll just need a VoIP adapter (ATA) to connect between your handset and modem.

Both uploads and downloads count towards your monthly quota.

Setup fees

Standard setup This is our once-off setup fee to get you connected.

$99.95

Discounted setup When you take Naked DSL on a 24 month contract, you get a discount on your setup fee.

$79.95

Optional Extras

Additional mailboxes If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection.

$25

Plan & Contract Fees

Plan change fee A plan change fee applies when you switch to a broadband plan of equal or lesser value. (We'll cover this fee if you switch to a higher plan.)

$29

All Naked DSL plans are available on a no contract term, or on a 24 month contract which includes setup and hardware discounts.

If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

Plans

0 - 6 months

7 - 12 months

13 - 18 months

19 - 24 months

Naked DSL

$300

$225

$150

$100

Fair contract guarantee

When you sign up to a contract term, you commit to retain your Naked DSL Broadband service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

Our standard setup fee of $99.95 applies to all plans on a no lock-in contract.

When you sign up for a 24-month contract;

your setup charges are discounted to $79.95.

you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.

Naked DSL gives you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle with respect to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.

Both uploads and downloads count towards your monthly quota.

Unless you are on a liimitless data plan, if you exceed your quota your download speed is shaped to 256/256kbps for the remainder of your billing month.

You may switch between Naked DSL plans at any time without incurring contract break fees. A $29 plan change fee applies when switching to a plan of equal or lesser value.

Netphone is a VoIP service included with every Naked DSL plan. To use it, you will require a phone handset and VoIP-compatible modem. Included call value is subject to our acceptable use policy.

Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block.

This plan is offered on the basis that you agree to waive the Customer Service Guarantee.

Phone lineAn active phone landline so your broadband hardware can connect to the internet. Home Phone line rental is included with all of our ADSL2+ plans. If you do not have an active phone landline, then iiNet can arrange for one to be connected. Connection costs apply – please refer to our Home Phone terms, fees and guarantees. This plan is offered on the basis that you agree to waive the Customer Service Guarantee.

Broadband modemThis is the box that connects you to the internet, via your phone line. We recommend our $0 WiFi modem (for plans on a 24 month contract) because it's easy to set up and works with {{ bob.brand }} TV and Netphone.

Central filterThis little gadget plugs into your phone so the internet doesn't drop out when you make phone calls. We'll send you one of these with any modem you purchase from us.

Both uploads and downloads count towards your monthly quota.

Setup Fees

Standard setup This is our once-off setup fee to get you connected.

$79.95

Discounted setup (ADSL2+)When you take ADSL2+ on a 24 month contract, the standard setup fee is waived.

$0

Optional Extras

Additional Mailboxes If you need more email addresses than what you get with your plan, you can purchase an additional mailbox. They are charged per year and are covered by our AntiSpam and AntiVirus protection.

$25/year

Plan & Contract Fees

Plan change fee A plan change fee applies when you switch to a broadband plan of equal or lesser value. (We'll cover this fee if you are switching to a higher plan.)

$29

All ADSL plans are available on either a no contract or 24-month term, which comes with added setup and hardware discounts.

If you end your contract early, the following break fees apply. These fees cover the costs reasonably incurred by iiNet when the contract commenced.

Plans

0-6 months

7-12 months

13-18 months

19-24 months

ADSL2+

$300

$225

$150

$100

Fair contract guarantee

When you sign up to a contract term, you commit to retain your ADSL Broadband service for the set period.

However, our fair contract guarantee lets you change between plans at any time without the need to break your agreed contract. A plan change fee will apply if you switch to a plan of equal or lesser value.

All iiNet services are bound by our Customer Relationship Agreement. This page offers a quick summary of the terms, fees and guarantees that come with your service. If you have any questions, please feel free to contact us on 13 19 17.

you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.

We'll also give you a new WiFi modem for $0 (or you can purchase one of our other modems at a discounted rate) when you sign up on a 24-month contract. A $10 delivery fee applies.

You'll need an active phone service for your broadband connection. Home Phone line rental comes included in your monthly plan price. This plan is offered on the basis that you agree to waive the Customer Service Guarantee.

Both uploads and downloads count towards your monthly quota.

Unless you are on a liimitless data plan, if you exceed your quota, your download speed is shaped to 256/256 kbps for the remainder of your billing month

Our ADSL2+ Broadband plans give you ADSL2+ speeds, which means you'll get broadband access as fast as your connection can handle with respect to environmental factors like physical line quality, weather conditions, your broadband hardware and the distance from your home to your telephone exchange.

You may switch between our broadband plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.

If you are connecting a new line please note that we are unable to confirm DSL eligibility until your new phone service is connected. In the event that your chosen broadband service is not available then we will contact you to discuss your options. You may be responsible for costs such as phone line connection fees, usage charges and the like incurred for the duration of the newly connected phone service.

Basic

*Download speed: up to 12Mbps Upload speed: up to 1Mbps
A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.

Boost

*Download speed: up to 25Mbps Upload speed: up to 5Mbps
Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.

Max

*Download speed: up to 100Mbps Upload speed: up to 40Mbps
Got the need for speed? This is our fastest option and is sure to impress. If you work/study from home or have a household full of gamers and media-buffs, this will be right up your alley.

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. The Basic speed option has an upload line speed of 1Mbps. The Boost speed option has upload speeds between 1Mbps and 5Mbps.
The Max speed option has upload speeds between 1Mbps and 40Mbps. Learn more about NBN™ speeds.

Netphone uses VoIP (Voice over IP) technology and works just like a normal phone. To get your Netphone up and running, you'll need in your home:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our available modems because they're easy to set up and play well with NBN™. Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

You may require an iiNet-provided modem to support the type of iiNet NBN™ Netphone available in your area.

Our activation fee of $79.95 applies to standard nbn™ service installations unless otherwise specified. Non-standard or additional installations may incur charges payable by you - nbn™ (or iiNet where applicable) will advise you of any applicable charges.

When you sign up for a 24-month contract;

your activation fee is waived – saving $79.95.

you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.

Both uploads and downloads count towards your monthly quota.

Unless you are on a liimitless data plan, if you exceed your quota, your download and upload speeds are shaped for the remainder of your billing month.

You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.

From 1st April 2016, nbn™ charges $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.

Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises and any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.

The installation of NBN™ FTTN or FTTB may disconnect the current copper-line telecommunications service that is connected to your premises.

Please be aware any existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.

Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.

Where your NBN™ service includes a battery backup;

A fully charged battery in perfect condition may last up to 11 hours. If the battery is not fully charged, kept in sub-standard conditions or is aged, it may last for less than three hours.

If your telephone requires mains power to function, then it will remain inoperable in a power outage, even if you have a battery backup unit.

It is your responsibility to check and maintain the batteries. Instructions are available here.

NBN™ Fibre Phone plans must be paired with an active iiNet NBN™ Fibre (FTTP) service. If your NBN™ plan is cancelled, your Fibre Phone service will also be cancelled.

Netphone is a VoIP service included with every NBN™ and NBN™ Wireless plan. To use it, you will require a phone handset and VoIP-compatible modem.

Basic

*Download speed: up to 12Mbps Upload speed: up to 1Mbps
A basic speed to cover the essentials. Ideal if you're a small household with one or two devices connected. If you're unsure which speed you need, it's a great place to start. You can always upgrade later.

Boost

*Download speed: up to 25Mbps Upload speed: up to 5Mbps
Perfect for families and households with multiple devices and broadband users. This plan provides extra speed to go around, so everyone is happy.

* NBN™ Speeds: Actual speeds may vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users simultaneously using the network and performance of interconnecting infrastructure not operated by iiNet. Devices connected by WiFi may experience slower speeds than those connected by Ethernet cable. The Basic speed option has an upload line speed of 1Mbps. The Boost speed option has upload speeds between 1Mbps and 5Mbps.
Learn more about NBN™ speeds.

Netphone uses VoIP technology which lets you make and receive phone calls through your broadband connection. It works just like a normal phone, except you save money with lower call rates and included features. This plan is offered on the basis that you agree to waive the Customer Service Guarantee. To get your Netphone up and running, you'll need in your home:

A phone handset
Netphone works just like a normal phone. To start using it, all you need is a standard phone plugged into your VoIP-enabled broadband modem.
Which means you also need...

A VoIP enabled broadband modem
Time for a shameless plug: we recommend using our $0 Included WiFi modem (for plans on a 24 month contract), because it's easy to set up and plays well with NBN™.
Unless you use...

a VoIP adapter (ATA)
If you're not ready for a VoIP-enabled modem, an ATA device will let you plug in your phone handset for Netphone calls.

Our activation fee of $79.95 applies to standard nbn™ service installations unless otherwise specified. Non-standard or additional installations may incur charges payable by you - nbn™ (or iiNet where applicable) will advise you of any applicable charges.

When you sign up for a 24-month contract;

your activation fee is waived – saving $79.95.

you can elect to receive a new WiFi modem for $0. A $10 delivery fee applies.

Both uploads and downloads count towards your monthly quota.

Unless you are on a liimitless data plan, if you exceed your quota, your download and upload speeds are shaped for the remainder of your billing month.

You may switch between our NBN™ plans at any time without incurring contract break fees. A plan change fee applies when switching to a plan of equal or lesser value.

From 1st April 2016, nbn™ charges $300 for each new connection order within a New Development Location. If you are connecting within a development area you may be liable for this charge. More information on these charges can be found here.

Once the NBN™ roll out has been completed in your area, services over the legacy copper & HFC (Cable) network will no longer be available at your premises and any copper & HFC (Cable) services that are still connected at your premises on the Disconnection Date are liable to be disconnected. iiNet Cable services in Geelong, Mildura and Ballarat are not subject to this disconnection.

The installation of NBN™ FTTN or FTTB may disconnect the current copper-line telecommunications service that is connected to your premises.

Please be aware any existing ancillary services and devices that rely on your copper-line telecommunications service will no longer work unless you move them to the NBN™ (such as medical alarms, back-to-base alarms, personal response systems, fax machines and EFTPOS). Please check with your device/service manufacturer or provider to see if the device is NBN™ compatible.

Customer equipment (such as new or existing cabling and telecommunications outlets) beyond the network boundary point may not work when you connect to NBN™. You may require a registered cabler to connect these to your NBN™ service. You will be responsible for the cost of any such cabling work.

Where your NBN™ service includes a battery backup;

A fully charged battery in perfect condition may last up to 11 hours. If the battery is not fully charged, kept in sub-standard conditions or is aged, it may last for less than three hours.

If your telephone requires mains power to function, then it will remain inoperable in a power outage, even if you have a battery backup unit.

It is your responsibility to check and maintain the batteries. Instructions are available here.

Netphone is a VoIP service included with every NBN™ and NBN™ Wireless plan. To use it, you will require a phone handset and VoIP-compatible modem. Included call value is subject to our Acceptable Use Policy.

Timed calls on Netphone are charged per second. Calls to Australian mobile numbers are charged per 30 second block.

This plan is offered on the basis that you agree to waive the Customer Service Guarantee.