Enumerated type that lists the different types of order disputes that can occur between buyer and seller.

Note: 'Item Not Received' or 'Significantly Not As Described' cases, initiated by buyers through the eBay Money Back Guarantee program, are not returned with GetDispute or GetUserDisputes. The getCase method of the Post-Order API is used to retrieve Money Back Guarantee cases programmatically.

Enumeration Values

This enumeration value indicates that the dispute is an Item Not Received case created by the buyer against the seller through PayPal's platform.

Note: As noted above, the GetDispute or GetUserDisputes calls will not return any eBay Money Back Guarantee cases.

UnpaidItem

This enumeration value indicates that the dispute is an Unpaid Item case created by the seller against the buyer. A seller should always try to resolve an Unpaid Item issue with the buyer before opening up a case with eBay. Sometimes, just sending payment reminders to the buyer or messaging the buyer through the Messaging platform can be helpful. The Resolving unpaid items with buyers help topic provides more details and tips on trying to work Unpaid Item issues out with the buyer.