== A media step causes a Could not create PlayPromptDialog Object exception ==

== A media step causes a Could not create PlayPromptDialog Object exception ==

Latest revision as of 18:12, 18 December 2009

A media step causes a Could not create PlayPromptDialog Object exception

Problem Summary

Any media step except SendDigitString causes the following exception in the Cisco Unified CCX trace files.

Error Message

Could not create PlayPromptDialog Object:

Exception=com.cisco.channel.ChannelUnsupportedException: com.cisco.dialog.PlayPromptDialog is not supported.

Possible Cause

A Primary Dialog Group was not specified when a trigger was defined.

Recommended Action

After you add an application in the Cisco Unified CCX Application Configuration web page, you must define a trigger. When you define a trigger for the application, you must define both a Call Control Group and a Primary Dialog Group in the JTAPI Trigger Configuration window.