I have been stranded on an NPC shuttle for like 12 hours. I told me to go to irc swc-help I did & no one is answering. All I get is the space dock is closed. I also recieved the "Stranded on a random ship warning"

Where exactly were you going with the shuttle? If it's just into orbit, then it's definitely a bug. If you were travelling to another planet, then you will have to wait a little longer, as there are few inter-system travels that take only 12 hours.