9.4.2.3.7. Steve Lopez: Disneyland workers answer to 'electronic whip' Anaheim laundry workers monitored by giant big screens aim to keep productivity high as they worry about paying more for healthcare. In the basements of the Disneyland and Paradise Pier hotels in Anaheim, big flat-screen monitors hang from the walls in rooms where uniformed crews do laundry. The monitors are like scoreboards, with employees' work speeds compared to one another. Workers are listed by name, so their colleagues can see who is quickest at loading pillow cases, sheets and other items into a laundry machine.

9.4.2.3.8. "I was nervous ... and felt that I was being controlled even more"

9.4.2.4. how can gamified systems be designed

9.4.2.4.1. to promote the beneficial aspects of gamificaton

9.4.2.4.2. not to lead to competition that demoralizes the workforce and will lead to worse performance