ADA Paratransit Service

Americans with Disabilities Act of 1990 (ADA) Paratransit Services is a shared-ride, public transportation service for people with disabilities, as required by federal law, who are functionally unable to independently use the Annapolis Transit fixed route services.

In an effort to explain the services offered, Annapolis Department of Transportation has prepared ADA Paratransit Service Guide July 2016 to help you plan and make your trip trouble free. You will find within this guide information you will need to use the ADA Paratransit Service provided through Annapolis Transit. Please review this information carefully. If you have any questions about this program, please call 410-263-7964.

Eligibility & Application

To participate in the paratransit program, you need to complete an application form (PDF), and submit it to, Annapolis Department of Transportation (ADOT). Service eligibility is dependent upon the individual's inability to use the regular fixed-route buses as determined by the individual's physician. Some individuals may be eligible for paratransit services on a conditional basis and will ride both fixed-route and paratransit on a trip-by-trip basis.

Should Annapolis Transit determine that you are not eligible, or conditionally eligible, and you disagree with this decision, you have the right to appeal. Additionally, any customer who receives notification of suspension of service has the right to appeal the decision. The ADA Paratransit Service Guide (PDF) contains information about the appeal process.

Riders may ride with their portable oxygen tanks, respirators, concentrators as well as service animals.

Policy Modifications

Upon notification, Annapolis Transit will consider requests for reasonable modification to its existing ADA paratransit service policies or practices in order to ensure accessible services. Please contact 410-263-7964 to make such a request.

Operating Hours & Service Area

ADA Paratransit Service is available on the following days:

Monday through Friday: 5:30 AM to 11:00 PM

Saturday: 7:15 AM to 11:00 PM

Sunday: 7:00 AM to 8:00 PM

The paratransit service area consists of any location, within 3/4 of a mile of any fixed-route service operated by Annapolis Transit.

Reserve a Ride

To reserve a ride in the paratransit program, please call 410-263-7964, 7 days a week from 8:30 a.m. to 4 p.m. Reservations must be placed anytime during normal business hours on the day preceding service. ADOT does not provide same day trip requests.

Visitor Policy

If you are a visitor to the Annapolis Transit service area and have been determined ADA eligible by another transit or public agency, you will be able to use the paratransit service for a total of 21 days within a 365 day period. If you are in need of service beyond the 21 days, you will need to apply for local certification to obtain a valid Annapolis Transit Disability photo identification card.