Phone service is an important part of any business for a variety of reasons. Being able to reach someone when there is a problem is vitally important, since about 80% of people will hang up immediately on a business line when they get a voicemail message. Majority of people, roughly 80%, prefer to reach a business, via phone rather than any other means. This means that phone service for your business could be the difference between a repeat customer or losing a customer. When attempting to reach customer service on a business line, many consumers do not prefer sitting on hold, and about 75% would chose the option to be called back as opposed to sitting on the phone waiting to speak to someone. These reasons are why it is important to implement an after hours call service, 24 hour answering