Case Studies & Articles

Ahead of the 22nd Australasian
Shared Services and Outsourcing Week 2019 we explore the strategies harnessed
by two Australian universities – the University of Southern Queensland, and
Western Sydney University – that helped them transform their shared services
and allowed them to drive cost
savings and operational efficiency.

Ahead of the22nd Annual Shared Services and Outsourcing Week we chat to David Burns, Global Business Services Group Executive at Telstra. David and his team at Telstra have been responsible for establishing the GBS itself as well as bringing all of Telstra’s people together into one function. In this article David shares insight into the GBS, as well as his lessons learned throughout the transformation.

Using Open Orbit’s Expertise Automation platform – HSBC users were able
tocomplete analysis of their back- office operations.
This wascompleted in 75% less time (4 weeks instead of the
usual 3– 4 months). Users guided by Open Orbit’s algorithm
wereable to suggest a few pivotal changes to IT systems
and tostaff training that resulted in HSBC doubling mortgageprocessing capacity.

For more details you can download the full case study.

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