2 Management versus LeadershipManagersLeadersAdministerAsk how and whenFocus on systemMaintainRely on controlHave a short-term perspectiveAccept the status-quoImitatecopyInnovateAsk what and whyFocus on peopleDevelopInspire trustHave a long-term perspectiveChallenge the status-quoOriginateShow originality

3 What is Leadership? Donald H. McGannon Peter F. Drucker Lao TzuLeadership is action, not position.Peter F. DruckerLeadership is not magnetic personality—that can just as well be a glib tongue. It is not "making friends and influencing people"—that is flattery. Leadership is lifting a person's vision to higher sights, the raising of a person's performance to a higher standard, the building of a personality beyond its normal limitations.Lao TzuTo lead people, walk beside them ... As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear; and the next, the people hate ... When the best leader's work is done the people say, 'We did it ourselves!'“

6 The Five Practices James M. Kouzes and Barry ZThe Five Practices James M. Kouzes and Barry Z. Posner Santa Clara UniversityModel the WayInspire a Shared VisionChallenge the ProcessEnable Others to ActEncourage the Heart

7 Credibility is the foundation of Leadership“Leadership is in the eyes of other people; it is they who proclaim you as a leader.” Carrie Gilstrap, Hewlett-PackardCHARACTERISTICS OF ADMIRED LEADERSHONESTFORWARD-LOOKINGINSPIRINGCOMPETENTWhat is Credibility Behaviorally?DWYSYWD: Do What You Say You Will Do

8 Model the Way “The action that made the most difference was setting a personal example.” Idan Baqr-Sade, BridgeWaveClarifying ValuesSetting Example the ExampleFind your voice by clarifying your personal valuesAffirm shared values. Unity is forged, not forcedPersonify the shared valuesTeach others to model the values

9 Inspire a Shared Vision “You have to paint a powerfully compelling picture of the future for people to want to align with the vision.” Vicky Ngo-Roberti, VMware, Inc.Envisioning the FutureEnlisting OthersEnvision the future by imagining exciting and ennobling possibilitiesFind a common purpose by listening to othersEnlist others in the common vision by appealing to shared aspirationsAnimate the vision through speaking from the heart with positive communication

10 Challenge the Process “Leaders are not afraid to take risks and step outside of their comfort zone.” Chris Hintz, Cisco SystemsSearch for OpportunitiesExperiment and Take RisksSeize the initiative and seek innovative ways to change, grow and improveExercise outsight and let ideas flow freely from the outside inExperiment and take risks by constantly generating small wins and learning from mistakesLearn from experience

11 Enable Others to Act “To be successful, teams must adopt a wwwEnable Others to Act “To be successful, teams must adopt a (we will win) mind–set, and not an imm.com (I, me, myself) mind-set.” Lily Cheng, PACE Learning & ConsultancyFoster CollaborationStrengthen OthersFoster collaboration by promoting cooperative goals and building trustFacilitate relationships. Every significant relationship should be treated as if it will last a lifetimeHelping others take ownership in and responsibility for the success of the group by enhancing their competence and confidenceEnhance self- determination of others by helping them develop competence and confidence

12 Encourage the Heart “Through appreciation and celebration we show people that they are significant and their contributions are vital to our overall success.” Soumya Mitra, EMC CorporationRecognize ContributionsCelebratingRecognize contributions by showing appreciation for individual excellencePersonalize recognition. Saying “thank you” goes a long way in sustaining high performancePeople are just more willing to follow someone they like and trustCelebrate the values and victories by creating a spirit of communityBe personally involved. Nothing communicates more clearly than what the leaders doStories by their nature are public forms of communication.

13 Leadership Is Everyone’s Business “Don’t ever let anyone tell you that you can’t make a difference. If we all work on our little parts of the planet, we will change the world.” Tara Church, Quinn Emanuel Urquhart Oliver & Hedges LLPLeadership is learned. It’s just pure myth that only a lucky few can ever understand the intricacies of leadershipLeaders make a difference. If you are to become a better leader, you must first believe that leadership applies to you and that you can be a positive force in the worldFirst lead yourself. Leadership development is self-developmentA leader with integrity has one self. A leader without integrity is putting on an actHumility: You can’t do it alone. You are human and you need the help of others

14 The Secret To Success In Life “Leadership is not an affair of the headThe Secret To Success In Life “Leadership is not an affair of the head. Leadership is an affair of the heart.” James Kouzes and Barry PosnerConstituents look for leaders who demonstrate an enthusiastic and genuine belief in the capacity of others, who strengthen people’s will, who supply the means to achieve, and who expresses optimism for the futureThe best kept secret of a successful leader is love: staying in love with leading, with the people who do the work, and with the organization