Ethan Group gets highest Cisco managed services nod

The achievement makes Ethan Group one of the first Australian businesses to be recognised through the certification, which focuses on the Information Technology Infrastructure Library (ITIL) set of practices for IT service management (ITSM), which in turn look at aligning IT services with business needs.

In order to achieve the Cisco certification, Kawtal said the Ethan Group had to demonstrate the ability to deliver complex solutions, meet Cisco's stringent requirements based on a depth of capabilities, and undergo an independent audit by an objective third party auditor.

"We were also required to offer at least two managed services using the resources and procedures necessary to deploy, manage and support Cisco solutions," he said.

In the deployment of Cisco based managed services, Ethan Group currently provides "white label" network operation services to Cisco partners for partner-to-partner collaboration.