TripAdvisor Traveler Rating:

5.05Cleanliness

4.05Location

5.05Rooms

3.05Service

3.05SleepQuality

4.05Value

3.05

“To Many Rules and Watching Eyes”

Apr 29, 2014Robert S, Louisville

Nice hotel, clean, nice location but to many rules - can't hang out int the library or lounge area after midnight, only 5 people in the pool or a $100.00 fine, AC/HTR blows in your face at night - in general the staff is more interested in making their jobs easier than serving customers - Breakfast Buffet is excellent.

Read management response to this review.

Management response from HospitalityMgr, Manager

Robert,
Thank you for sharing your comments. We sincerely apologize for your recent stay. We have addressed our policy of using the breakfast area/lobby after midnight. Our biggest concern has always been noise levels affecting other guests. As far as the pool, unfortunately, the local health department dictates our pool rules. Frankly, we don't agree with this silly rule.
We're glad you found our location and the cleanliness to your liking. We hope you will visit us again in the future.
Respectfully,
Roger Fultz
Director of Sales
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