You don’t need to do this for the E-200 Tablet, however an End of Day Banking must be carried out at the end of each business day on the T-103 Terminal. This must be completed before the cut-off time set by the acquirer (usually 9pm).

‘End of Shift X totals’ can be printed at any time throughout the day to give a sub-total of all transactions performed.

‘End of Day Z totals’ report on the total of all transactions processed through the Tablet or Terminal since the previous Z total was done. Once an End of Day Z total has been performed, all totals are reset to zero.

To do this for the E-200 Tablet, please follow the below steps:

On the home screen, tap ‘Show X/Z Totals’

The Tablet will display the ‘Current X Total’

Two options will become available:

‘View X Total Breakdown’ – this will display all transactions since the last X-Total which you can then print off.

‘Reset Transactions (Z Total)’ – this will display all transactions since the last Z total which you can then print off.

To do this for the T-103 Terminal, please follow the below steps:

On the home screen, tap ‘Reports’

Tap the required report type (either End of Shift X or End of Day Z)

The terminal will then print the relevant report.

Please note that End of Shift X totals and End of Day Z totals are NOT connected to ‘End of Day’ Banking totals.

To print/view your Direct Debit, you will need to be logged in with the Admin ID. Once logged in, go to the Finance Centre and tap ‘Direct Debit Information’. Here, all the direct debit information will be available and you have the option to print off if required.

To print/view your statements, you will need to be logged in with the Admin ID. Once logged in, go to the Finance Centre and tap ‘Show Statements’. Here, all the statements information will be available and you have the option to print off if required. You’ll also be able to view ‘Recent Direct Debits’.

You currently are unable to contact Payzone through the E-200 Tablet; however, this functionality may be available in the future. If you need to contact Payzone, please talk to one of our team on 01606 566 600.

Currently, you can’t order stock or till rolls through the E-200 Tablet, however this functionality may be available in the future. If you need to order stock or more till rolls, please get in touch with our team on 01606 566 600.

3 - ‘Dart Charge Cancellation’ – this option is available for 30 minutes after either a top-up or a crossing transaction has been made. Please tap this if your customer has requested to cancel the original transaction

a - The E-200 Tablet will request for the security PIN for the transaction to be cancelled

Reversals are only available for limited transactions such as TaleXus EDF Electricity Keys. These will appear under the services that they are available for and have on-screen instructions on how to complete.

If you have trouble processing a reversal transaction, please get in touch with one of our team on 01606 566 600.

The T-103 Terminal and the E-200 Tablet are paired with each other, by an engineer at the time that they are installed. They then communicate with each other via a secure WiFi connection. No cable is required.

There are only two circumstances where they may need to be paired again:

1 - If a replacement T-103 Terminal or E-200 Tablet is received, please contact the Payzone Terminal Helpdesk on 01606 566 600 for guidance if an engineer is not present to pair the new equipment

or

2 - if the T-103 Terminal or E-200 Tablet no longer recognise each other as being paired.

If pairing is required, the E-200 Tablet screen will request a ‘Pairing PIN’ which will automatically appear on the T-103 Terminal when it is next turned on. To complete the connection, all you need to do is enter the PIN into the E-200 Tablet.

Payzone

Help & Support

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