Technical Support Engineer

Локація

Ukraine, Uzhgorod

Дата

2015-07-01 22:04:42

ID вакансії

#5

Description, duties, responsibilities

HuntMЕ is seeking a talented Technical Support Engineer with excellent communication skills to become a member of Uzhhorod team on full-time basis. This is a hands-on support position focused on assisting customers with technical issue resolution and advice.

This individual will interact directly with customers to quickly troubleshoot mission critical issues, document product enhancements or defects, and explain best practices for implementation and usage of Jaspersoft products. Also, you will contribute valuable information to our growing self-service knowledge repositories. In addition, this individual will assist in identifying opportunities to increase the efficiency and effectiveness of the Technical Support team.

As a leading open source software company, Jaspersoft relies on the excellence of our support and services. We strive to innovate, and break the boundaries of traditional «support» to develop a leading model for Technical Support. In recent years, Gartner (a market research company) has ranked Jaspersoft as high as #1 in customer support among Business Intelligence vendors — the individual filling this role will work within the Technical Support team to ensure that we continue this tradition of excellence.