Audio Podcast: Network Based Contact Center?

Does your company have a policy for internet, e-mail, and personal telephone usage? If you do, is it clearly communicated to all staff? Spend some time (it doesn’t take long) to develop guidelines on what employees can and can’t do and also advise staff if you monitor usage, tell them about security, downloading information etc. There have been some high profile law suits regarding network usage – make sure your company isn’t one of them!

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