How It
Works

Facilitate development of your strategy for business excellence via a 2-day workshop, and support you during the crucial first 6 weeks.

For the rest of Year 1, support you and your people in executing your strategy and provide the training, coaching and tools required to execute your strategy in full and build your business excellence capability.

During Year 2, coach the business in how to consolidate your business excellence capability, build a continuous improvement culture, and become total self-sufficient from then on.

Process Design & Improvement

Performance Measurement & Feedback

Knowledge Capture & Leverage

Leadership & Management of Change

Testimonials

“It was big, grunty stuff and was part of the scaling that has helped the business go from 500 travellers per annum to 350,000. It has completely changed the way we do things at Intrepid, we are far more efﬁcient and proﬁtable as a result.”

Darrell Wade

Founder, Intrepid Travel. CEO, PEAK Adventure Travel Group

“I’ve worked with Mark since 2004 and the best recommendation I can give is that his methods work. When implemented correctly, they can make an enormous difference to the efficient running of a business, and significantly improve the bottom line”

Jason Tunbridge

Director, Leadership Thinktank

“Savings of $600K over 5 years.”

Member

TEC 17

“Thanks again for providing a great framework for the Members to improve their returns to stakeholders. The opportunity for increased efﬁciencies through analysis of processes… is thrilling!”

Jeff Paterson

TEC Chair

One of the best business decisions we have made, it has enabled our company to achieve significant improvements across a range of different areas. My Business Excellence has far exceeded our expectations and very quickly paid for our investment .

Craig Musson

Managing Director, WAFEX

Choose Your Business Type

Service BusinessCapital Intensive Business

By Following The My Business Excellence Instructions,
Cumulative Savings Over The Next 5 Years Should Exceed