ICT Service Desk

The ICT Service Desk is your first point of call for all University ICT queries. We provide friendly and helpful support and advice to University students and staff in the following areas IT account access, printing and scanning, connecting to WiFi, connecting to email, software provision, file storage, working remotely, information security

Guest WiFi

Visitors can connect to the Guest WiFi today and receive speeds of up to 50mbps.

How to connect:

Select UOH-Guest from the list of wireless networks on your laptop or mobile device.

Open your browser and you will be redirected to a login page.

Enter your email address and mobile number.

Tick the boxes to accept the terms and conditions and then press ‘Get Online’.

After a few moments, you will see the word ‘success’.

You are now connected! Close and re-open your browser to go online.

Services

Box

A simple and secure unlimited cloud storage solution, free to students and staff at the University of Hull. Box allows you to securely store, share and collaborate on documents anywhere in the world on any internet enabled device.

Ultra fast WiFi

The eduroam service offers impressive speeds of up to 100mbps across the University campus.

Campus wide printing

SmartPrint machines allow University staff and students to print documents from any open access PC, laptop, mobile or tablet when connected to the eduroam wireless network. SmartPrint machines can also copy and scan documents to email.

Software catalog

We have a range of software available to students and members of staff, for use on personal machines and University-owned hardware.

iHull

The iHull app is available for students, staff and visitors. You can access a range of information including campus maps, PC finder, details of upcoming Open Days, and a pocket guide featuring information about campus facilities, regional attractions and local transport. It also provides access to personalised information about library accounts and timetables.

Viper - High Performance Computing

Viper is the University of Hull's first institutional High Performance Computer (HPC). Within the university sector, Viper is one of the leading HPC resources and the highest rated in the north of England. Our mission is to be recognised as a leader and a centre of excellence in the provision of quality HPC services and support.

The University of Hull is committed to research excellence and Viper is key for meeting the ever-growing demands of the University research community. Viper is based on technically advanced and innovative systems that enable excellence in HPC dependent research. Researchers at the University can now solve large, complex and challenging problems in a fraction of the time that it would take a conventional computer to complete.

Viper is available to all research staff and postgraduates at the University of Hull for free, and provides an environment that will stimulate innovation and support world class research.

As well as managing the HPC facility, ICT offer the following services to help the research community make the most of the resources available:

Training, including on topics such as Linux, High Performance Computing and software development

Support and advice on areas such as migrating tasks from the desktop to HPC and HPC workflows

Software engineering resource to work with researchers and research groups to develop and optimise code to run on the HPC

Student or member of staff

If you are a student or member of staff at the University and need more information about the ICT Department please visit SharePoint and login with your University userID and password.

Having trouble logging in?

If you have forgotten your password, visit MyAdmin and click the 'Forgotten Password' link to reset your password. Alternatively, visit ICT Service Desk (Ground Floor, Applied Science Building) with your University ID card. If you are unable to reset your password via MyAdmin and cannot visit the Service Desk, please contact the ICT Service Desk on 01482 462010 or help@hull.ac.uk.

If you have forgotten your username please contact the ICT Service Desk.