Chicago Tech Jobs and Startup Jobs

Bilingual Music Gear Customer Engagement

Assisting customers with day-to-day needs through email, chat, and phone.
Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat.
Handling queue of Spanish specific customer voicemails and emails.
Brokering resolution in the event of disputes between buyers and sellers.
Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site.
Keeping a constant, vigilant eye on all site activity.
A myriad of other tasks that come with a startup environment and a rapidly growing business.

Music Gear Customer Engagement Specialist

Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.

Senior Manager, Client Solutions (Midwest)

As a Senior Manager, Client Solutions, you will oversee a team of Client Solutions Strategists who are responsible for growing revenue-generating accounts by delivering excellent customer service.
You will be responsible for developing and owning customer relationships that promote retention and loyalty. You’ll be expected to engage closely with sales, marketing and product teams to analyze and generate sales proposals for presentations to clients and/or ad agencies. One must ensure clients are satisfied with all services they receive and act to improve upon areas of dissatisfaction, include but not limited to reporting and analytics of revenue impact tied to clients.

Remote Customer Experience Agent - Part Time

Bringing a laser-like focus to customer support via telephone during day time hours.
Delicately balancing swift customer resolutions with warm, pleasant support.
Mastering company policies and showing ability to think quickly when the pressure is on!

Sales / Implementation Engineer

Working directly with customers on the implementation, rollout and ongoing support of our Enterprise software.
Communicating with Engineering team members, sales and marketing to solve customer issues.
Troubleshooting Keeper software and other IT infrastructure.
Testing and building cloud-based deployment tools on Amazon AWS, Google Cloud.
Creating technical documentation for customers and internal teams.

Business Operations Consultant - Transactions

We are adding a Business Operations Consultant to our Transactions team!
As a Business Operations Consultant, your mission is to make our client’s lives simpler. You are a builder, continuously creating and improving the business operations process. You understand the needs of our clients because you fully immerse yourself during the customer consultation process. You are a coach, leading the client through SaaS platform onboarding and training

Customer Success Specialist-Bilingual

Customer Success Specialist

Executive Assistant

Client Strategy Associate

Load 1 more jobs5 jobs at Snapsheet

Client Development Manager

At Fetch Rewards, we have two sayings that sum up the ethos of our organization launched in 2013:
Defeat the Odds!
What's next?
Our vision is to leverage technology to transform shopping into an engaging, rewarding, and delightful experience, ultimately propelling the time-worn grocery shopping experience into the 21st century. Our technology platform, based around a free smartphone app, ensures that users have the best shopping experience

Senior Netsuite Application Analyst

The Senior Application Analyst plays a key role in the day to day maintenance and support as well as the ongoing development of the NetSuite Application primarily focused on the financial and accounting processes. Partnering with finance and business users the Analyst is responsible for gathering business requirements, working with development partners to define solution options, estimating project costs and managing full delivery lifecycle of projects.

Implementation Consultant

About The Role
The Implementation Consultant is a liaison to our clients and provides support throughout the implementation process, from first touchpoint to final go-live. This role provides consultation and expertise to clients on implementing and utilizing Yello product solutions within the recruiting industry. The Implementation Consultant works with client project teams to define implementation project scope, develop project plan and

Bilingual Music Gear Customer Engagement Specialis…

Assisting customers with day-to-day needs through email, chat, and phone.
Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat.
Handling queue of Spanish specific customer voicemails and emails.
Brokering resolution in the event of disputes between buyers and sellers.
Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site.
Keeping a constant, vigilant eye on all site activity.
A myriad of other tasks that come with a startup environment and a rapidly growing business.

Music Gear Customer Engagement Specialist

Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity.

Facility Coordinator

About the role:
In the last year, Farmer’s Fridge has more than doubled in size and we are entering an exciting period of rapid growth and expansion. We’re looking for a highly organized, process-driven person to support the administration and maintenance of our facility. You will ensure our food production team has the tools, and environment to maximize efficiency and quality.What kind of person are we looking for?
Strong organization and

Technical Project Manager

Technical Project Manager
Company Description
LocusView is a fast-growing startup developing and deploying next-generation software for the natural gas, utility, and pipeline industries. We are building a world-class product and deployment team who is passionate about developing and delivering practical, industrial-scale solutions. Our products are leading the way in an industry at the beginning of their digital revolution.
While LocusView is

Associate Research Advisor (Customer Success)

As a combination of customer support and research consulting, you will have a chance to make a real difference for dscout’s customers and get your career started in the world of consumer research. You are an incredible communicator and you are a genuine, creative problem-solver. You are the client’s partner in mastering a new digital tool to execute powerful market research. Internally, you are our client’s champion in driving larger improvements to the platform and user experience. If this sounds like you, apply today!

Executive Assistant

We are looking for an Executive Assistant to support our global executive team. This role requires a high level of confidentiality while handling day-to-day administrative duties and playing a key role in working on global projects and initiatives. This is a great opportunity for a pro-active, dedicated high contributor to make an immediate impact.

Director of IT Security

We are looking for a Directory of IT Security to oversee our business’ information security, risk, and compliance activities.The primary responsibility for this position is the ensure every patient, employee, customer, and third party vendor data is protected, safe and secure. As HealthJoy continues to grow, it is imperative to continue to mature our security posture. The ideal candidate has experienced scale and isn’t afraid of getting in the weeds with important initiatives.

Customer Success Manager

Build strong relationships with our enterprise customers to ensure they feel empowered to use HealthJoy independently, and are seeing value from our product.
Manage customers through the entire lifecycle including onboarding and training new clients, as well as providing technical support to existing.
Develop & refine company methodology, process and documentation guidelines related to implementation and ongoing customer success.
You’re a teamplayer. Assist with onboarding of additional team members and provide ongoing training and development to create a highly proficient support structure for the Customer Success team.
Provide proactive account analysis and identify incremental areas of improvement through NPS scores.
Keep up-to-date on the latest patient/customer support technologies and industry trends to aid in our scaling efforts.

VP of Production Operations

We are looking for a Vice President of Production Operations to rapidly scale the fresh food manufacturing portion of our business. When we say fresh we mean it - two-day shelf life products, inventory that turns daily, every SKU produced every day with quantities that change day to day, and week to week, all while maintaining our best in class food safety programs. Oh, and we also rapidly innovate on our menu items as we attempt to create even more value for our customers.

Director of IT

Farmer’s Fridge is seeking a Director of Information Systems to lead the development and maintenance of our business systems platform and solution architecture. This individual will provide leadership and vision to support the team’s high growth, expansion into new markets, and product lines.
Farmer’s Fridge employs a pure public cloud-based strategy for hosting its innovative proprietary technology platforms and vended systems, as well as utilizing SaaS applications. Our ideal candidate will have experience in driving this strategy forward, while promoting integration to drive automation, enable centralized application, as well as compliance and security management.

Manager, Global Logistics Planning

Overview
The Marketing Store, a HAVI company, is a privately held global Agency that innovates, optimizes and drives marketing promotions and supply chains of many of the best-known brands in the world. When you work at The Marketing Store, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your

Customer Success Associate

Unique opportunity with a mobile marketing & technology leader We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single interface. Vibes has delivered

Customer Success Manager

Partner with CS team on complex campaign set-up, reporting and testing.
Collaborate with internal teams to architect compelling and impactful solutions.
Partner with clients to understand goals and deliver beyond what they thought possible.
Manage book of business effectively with emphasis on flawless execution.
Support Sr. CSM and CS leadership on strategic accounts and initiatives.
Develop deep, integrated relationships with our customers.
Extension of customer marketing teams; find new opportunities to grow accounts and uncover/generate revenue.
Manage and execute against contract deliverables.
Help define customer goals, objectives and KPIs.
Represent day-to-day customer voice within Vibes — owner of feedback loop with product and leadership.