Customer Focus: Washington Public Affairs Network (dba TVW)

Customer Focus: Washington Public Affairs Network (dba TVW)

May 19, 2016

The Challenge

Since launching in 1995, The Washington Public Affairs Network (dba TVW) has provided its viewership with unbiased, unfiltered access to state government deliberations – covering all three branches of state government, as well as public policy events of statewide significance.

Seeking a way to increase the visibility of their program assets during scheduling, TVW recently put forth an initiative to implement a new broadcast management solution that would allow them to introduce and control the addition of new content metadata in a more streamlined and controlled manner. It was also critical that the new system seamlessly integrate with their existing technologies in order to create cost- and time-saving economies of scale.

Gaining Control, Reducing Tasks, Improving ROI

After conducting a comprehensive search for a new solution, TVW ultimately made the decision to partner with Myers to install ProTrack as its broadcast management system. By utilizing the workflow tools and advanced functionality that ProTrack provides, TVW was able to leverage their programming content across their entire broadcast workflow to ensure that their content was where it needed to be, when it needed to be there.

ProTrack’s unique and streamlined API allowed TVW to gain better control over new content as it is introduced by creating a configuration that allowed for the ability to auto-populate their program metadata from the state of Washington’s data. This eliminated the need for programs to be input manually. In addition, with the ProTrack API, TVW can now write requests to add and update metadata from their source partner.

“By automating redundant tasks, ProTrack provides our organization with numerous operational efficiencies that will help maximize performance and improve overall ROI,” explained Scott Freeman, Director of Information at TVW. “In addition, the ability to further integrate with our Crispin Automation System via the BXF Standard Protocol creates a more open and bi-directional workflow between two key systems, resulting in fewer manual and hand-on tasks, reduction in errors, and significant time savings in areas such as media updates, playlists, as-un and reconciliation.”

In order to extend their ProTrack capabilities and create an even more robust system, TVW is utilizing ProTrack’s API to query necessary program metadata for more accurate schedule views and then exporting their own JSON notated format to the cloud for consumption of their sites and services.

About Washington Public Affairs Network

Washington Public Affairs Network (dba TVW) is a 501(c)3, non-profit media organization providing unedited, unfiltered gavel-to-gavel coverage of the Washington State Legislature, Judiciary, and Executive branches of government as well as state boards and commissions, elections, and public policy events of statewide significance.

Website

Services Used

Start Automating Your File Management

About MYERS

Founded in 1982, Myers has been a pioneer in developing broadcast management software for the rapidly evolving media landscape. Myers’ extensive domain knowledge and systems integration expertise has served as an integral part in the development of a suite of software products and services that drive distribution workflows across multiple departments and systems. Media facilities large and small utilize and benefit from our unique, scalable broadcast management solution, helping them improve operational efficiency and profitability.

Successfully made a request for Event Name

Successfully updated a request for Event Name

{"codes":{"err":"Required fields missing","err2":"Invalid email address","err3":"Please select request option","err4":"Could not update request, please contact us at sales@myersinfosys.com.","err5":"Could not find request, please try again.","err6":"Invalid Validation code.","err7":"Could not create a request, please try later","err8":"You can only request once for this event, please contact sales@myersinfosys.com.","err9":"Your party size exceed available space.","err10":"Your party size exceed allowed space per RSVP.","succ":"Thank you for submitting your request.","succ_n":"Sorry to hear that you will be unable to attend.","succ_m":"Thank you for updating your request","succ_c":"Great! We found your request."}}