digital banking disruptionhttp://blogs.forrester.com/taxonomy/term/11022/all
enDigital Is What We Do Now: Banking Trends And What Digital Teams Should Do About Themhttp://blogs.forrester.com/peter_wannemacher/14-05-07-digital_is_what_we_do_now_banking_trends_and_what_digital_teams_should_do_about_them
<p>The first email I received at work in 2014 was from a bank; along with a festive new year's greeting, the email touted the bank's new mobile app and a new feature that let customers set up travel notifications directly from the bank's website. Later that day, I was in an airport reading a friend's Facebook post about how she wished "more apps were like Uber."</p>
<p>These are just a few small anecdotes about ongoing digital trends impacting businesses and banks both large and small. I recently spoke with a banking executive who put it simply: "Digital is what we do now." (This quote is now the header of <a href="https://twitter.com/P_Wannemacher">my Twitter feed</a>.)</p>
<p>Forrester recently published our <a href="http://www.forrester.com/Trends+2014+North+American+Digital+Banking/quickscan/-/E-RES106742"><em><strong>Trends 2014: North American Digital Banking report</strong></em></a>, in which we identify major forces impacting banks and lay out five actions that we recommend digital strategists take to prepare for the future of digital banking. Here's a sample of some of our findings:</p><a href="http://blogs.forrester.com/peter_wannemacher/14-05-07-digital_is_what_we_do_now_banking_trends_and_what_digital_teams_should_do_about_them" title="Read the rest of &#039;Digital Is What We Do Now: Banking Trends And What Digital Teams Should Do About Them&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_10690 first"><a href="/category/digital_banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Digital Banking</a></li>
<li class="taxonomy_term_9618"><a href="/category/digital_strategy" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Digital Strategy</a></li>
<li class="taxonomy_term_178"><a href="/category/mobile_strategy" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Mobile strategy</a></li>
<li class="taxonomy_term_347"><a href="/category/online_banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Online banking</a></li>
<li class="taxonomy_term_499"><a href="/category/banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">banking</a></li>
<li class="taxonomy_term_11022"><a href="/category/digital_banking_disruption" rel="tag" alt="See other content with this tag." title="See other content with this tag.">digital banking disruption</a></li>
<li class="taxonomy_term_11446"><a href="/category/digital_customer_experience" rel="tag" alt="See other content with this tag." title="See other content with this tag.">digital customer experience</a></li>
<li class="taxonomy_term_9865"><a href="/category/digital_customer_experience_strategy" rel="tag" alt="See other content with this tag." title="See other content with this tag.">digital customer experience strategy</a></li>
<li class="taxonomy_term_11021"><a href="/category/digital_financial_services" rel="tag" alt="See other content with this tag." title="See other content with this tag.">digital financial services</a></li>
<li class="taxonomy_term_704"><a href="/category/ebusiness" rel="tag" alt="See other content with this tag." title="See other content with this tag.">eBusiness</a></li>
<li class="taxonomy_term_136"><a href="/category/ecommerce" rel="tag" alt="See other content with this tag." title="See other content with this tag.">eCommerce</a></li>
<li class="taxonomy_term_494"><a href="/category/financial_services" rel="tag" alt="See other content with this tag." title="See other content with this tag.">financial services</a></li>
<li class="taxonomy_term_819 last"><a href="/category/mobile_banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">mobile banking</a></li>
</ul></div>http://blogs.forrester.com/peter_wannemacher/14-05-07-digital_is_what_we_do_now_banking_trends_and_what_digital_teams_should_do_about_them#commentsDigital BankingDigital StrategyMobile strategyOnline bankingbankingdigital banking disruptiondigital customer experiencedigital customer experience strategydigital financial serviceseBusinesseBusiness StrategyeCommercefinancial servicesmobile bankingWed, 07 May 2014 16:54:16 +0000Peter Wannemacher10569 at http://blogs.forrester.comForrester’s 2013 US And Canadian Bank Secure Website Rankingshttp://blogs.forrester.com/peter_wannemacher/14-01-10-forresters_2013_us_and_canadian_bank_secure_website_rankings
<p>Hello, and a somewhat belated Happy New Year, dear readers! As we prepare for the upcoming year -- and start to think about the digital banking space in 2014 -- it is worth taking stock of where banks' secure websites are today.</p>
<p>Late last year, Forrester published our annual benchmarks of the largest banks' secure websites: The <a href="http://www.forrester.com/2013+US+Bank+Secure+Website+Rankings/quickscan/-/E-RES107041">2013 US Bank Secure Website Rankings can be found here</a> and the <a href="http://www.forrester.com/2013+Canadian+Bank+Secure+Website+Rankings/quickscan/-/E-RES107021">2013 Canadian Bank Secure Website Rankings can be found here</a>. Here are a few highlights from this research:</p><a href="http://blogs.forrester.com/peter_wannemacher/14-01-10-forresters_2013_us_and_canadian_bank_secure_website_rankings" title="Read the rest of &#039;Forrester’s 2013 US And Canadian Bank Secure Website Rankings&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_10690 first"><a href="/category/digital_banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Digital Banking</a></li>
<li class="taxonomy_term_12316"><a href="/category/digital_sales" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Digital sales</a></li>
<li class="taxonomy_term_347"><a href="/category/online_banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Online banking</a></li>
<li class="taxonomy_term_1165"><a href="/category/pfm" rel="tag" alt="See other content with this tag." title="See other content with this tag.">PFM</a></li>
<li class="taxonomy_term_10733"><a href="/category/rankings" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Rankings</a></li>
<li class="taxonomy_term_499"><a href="/category/banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">banking</a></li>
<li class="taxonomy_term_144"><a href="/category/cross_selling" rel="tag" alt="See other content with this tag." title="See other content with this tag.">cross-selling</a></li>
<li class="taxonomy_term_11022"><a href="/category/digital_banking_disruption" rel="tag" alt="See other content with this tag." title="See other content with this tag.">digital banking disruption</a></li>
<li class="taxonomy_term_11348"><a href="/category/digital_banking_strategy" rel="tag" alt="See other content with this tag." title="See other content with this tag.">digital banking strategy</a></li>
<li class="taxonomy_term_10693 last"><a href="/category/ebusiness_strategy" rel="tag" alt="See other content with this tag." title="See other content with this tag.">eBusiness Strategy</a></li>
</ul></div>http://blogs.forrester.com/peter_wannemacher/14-01-10-forresters_2013_us_and_canadian_bank_secure_website_rankings#commentsDigital BankingDigital salesOnline bankingPFMRankingsbankingcross-sellingdigital banking disruptiondigital banking strategyeBusiness StrategyeBusiness StrategyFri, 10 Jan 2014 16:58:21 +0000Peter Wannemacher10188 at http://blogs.forrester.comWho Leads In Mobile Banking: Forrester Ranks 15 Banks Around The Worldhttp://blogs.forrester.com/peter_wannemacher/13-04-25-who_leads_in_mobile_banking_forrester_ranks_15_banks_around_the_world
<p>Mobile banking success is a moving target: <a href="http://www.forrester.com/Building+A+WorldClass+Mobile+Banking+Strategy/quickscan/-/E-RES75141#/The+Mobile+Banking+Imperative/quickscan/-/E-RES75581">Customers needs and expectations are changing rapidly</a>, and eBusiness teams at banks are sprinting to get ahead of their customers' expectations. To achieve this, firms are rolling out new features, optimizing existing services, and enhancing mobile experiences. </p>
<p>To understand which firms are leading in mobile banking -- and to better gauge the mobile banking landscape overall -- we used our Mobile Banking Functionality Benchmark to evaluate and rank the mobile banking efforts of 15 of the largest banks in North America, Western Europe, and Australia.</p>
<p>Our findings across all the banks we evaluated can be found in our <a href="http://www.forrester.com/go?objectid=RES75591"><strong><em>2013 Global Mobile Banking Functionality Rankings</em></strong></a>. We&#39;ve also published two additional reports looking at the banks we reviewed in the UK and the US: <a href="http://www.forrester.com/go?objectid=RES95821">2013 UK Mobile Banking Functionality Rankings</a> and <a href="http://www.forrester.com/go?objectid=RES94381">2013 US Mobile Banking Functionality Rankings</a></p>
<p>Highlights of this research include these findings:</p><a href="http://blogs.forrester.com/peter_wannemacher/13-04-25-who_leads_in_mobile_banking_forrester_ranks_15_banks_around_the_world" title="Read the rest of &#039;Who Leads In Mobile Banking: Forrester Ranks 15 Banks Around The World&#039;." class="node_read_more">Read more</a><div class="categories"><h3>Categories:</h3><ul class="links"><li class="taxonomy_term_1204 first"><a href="/category/bank_america" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Bank of America</a></li>
<li class="taxonomy_term_904"><a href="/category/benchmark" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Benchmark</a></li>
<li class="taxonomy_term_11663"><a href="/category/chase" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Chase</a></li>
<li class="taxonomy_term_11665"><a href="/category/citi" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Citi</a></li>
<li class="taxonomy_term_10878"><a href="/category/citigroup" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Citigroup</a></li>
<li class="taxonomy_term_10690"><a href="/category/digital_banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Digital Banking</a></li>
<li class="taxonomy_term_10127"><a href="/category/la_caixa" rel="tag" alt="See other content with this tag." title="See other content with this tag.">La Caixa</a></li>
<li class="taxonomy_term_11666"><a href="/category/rbc" rel="tag" alt="See other content with this tag." title="See other content with this tag.">RBC</a></li>
<li class="taxonomy_term_11664"><a href="/category/wells_fargo" rel="tag" alt="See other content with this tag." title="See other content with this tag.">Wells Fargo</a></li>
<li class="taxonomy_term_499"><a href="/category/banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">banking</a></li>
<li class="taxonomy_term_11022"><a href="/category/digital_banking_disruption" rel="tag" alt="See other content with this tag." title="See other content with this tag.">digital banking disruption</a></li>
<li class="taxonomy_term_819"><a href="/category/mobile_banking" rel="tag" alt="See other content with this tag." title="See other content with this tag.">mobile banking</a></li>
<li class="taxonomy_term_11344"><a href="/category/mobile_banking_strategy" rel="tag" alt="See other content with this tag." title="See other content with this tag.">mobile banking strategy</a></li>
<li class="taxonomy_term_11576 last"><a href="/category/mobile_banking_strategy_playbook" rel="tag" alt="See other content with this tag." title="See other content with this tag.">mobile banking strategy playbook</a></li>
</ul></div>http://blogs.forrester.com/peter_wannemacher/13-04-25-who_leads_in_mobile_banking_forrester_ranks_15_banks_around_the_world#commentsBank of AmericaBenchmarkChaseCitiCitigroupDigital BankingLa CaixaRBCWells Fargobankingdigital banking disruptioneBusiness Strategymobile bankingmobile banking strategymobile banking strategy playbookThu, 25 Apr 2013 13:04:33 +0000Peter Wannemacher9152 at http://blogs.forrester.com