Routine requests for information are subject to the City’s fees, bylaws, and applicable legislation such as the Freedom of Information and Protection of Privacy Act.

Requesting a Report for Another Person

If you are requesting access to another person’s personal information, an Authorization to Release must be submitted with the Incident Request Form. If we do not receive a complete Authorization to Release, personal information will be removed from all records provided to you in accordance with Section 22 of the Freedom of Information and Protection of Privacy Act.

If you use your own Authorization to Release form, it must be made out to the City of Surrey or it will be returned for correction.

Applications are accepted online or in person. We are no longer accepting requests through email, mail or fax.

Processing Time

We will proceed with your request upon receipt of all the required forms and fees. Please allow a minimum of 30 business days for processing.

Protect Your Privacy

To protect your privacy and ensure confidentiality, please do not include any personal information such as social insurance numbers, personal health numbers or birth dates. This information is not required and your request may be returned to you to amend prior to being accepted.

Fees

Requests for access to routinely available records generate additional expenses for the City. Information about a fire incident, motor vehicle accident, or other emergency incident to which the Surrey Fire Service responded is available to the public on a fee-for-service basis. The requested information may not be available. Fees are for research services and are non-refundable.

Dispatch Recording Application Fee

*Additional fees may be levied based on the actual cost of providing the services including the cost of locating and retrieving the records, preparing the records for disclosure, providing a copy of the records and shipping and handling the records. The City may provide an estimate and require payment of a deposit prior to providing the services.

Contact Us

Comments or inquiries regarding Surrey Fire Service Information requests should be directed to 604-543-6731 or firerecords@surrey.ca.

If you require additional information that the Surrey Fire Service does not routinely provide, you can make a request through the City's Freedom of Information request process.