You can return the item (un-used, with full accessories, with full packaging) within 7 days after receipt.Please return via SingPost Registered (your cost) to:Acev Pacific Pte Ltd18, Mandai Estate, #02-06/07, Singapore 729910Help alert us the SingPost tracking reference.We will acknowledge the refund process after receiving returned parcel._____Do note that only the item price will be refunded, NOT the shipping fees which was incurred when delivering you the item._____We do not receive funds as soon as you make payment. Instead, the funds will only reach us 15 days after clients acknowledge receipt, or 30 days after we send out orders. As such, the funds (of cancelled transaction) are not kept by us.Refund is managed by Qoo10 to flow back via same payment mode, ie, when you pay via Visa, you will get the refund via Visa. Allow Qoo10, bank or credit card company some time for the process ._____

You can return the item (un-used, with full accessories, with full packaging) within 7 days after receipt.Please return via SingPost Registered (your cost) to:Acev Pacific Pte Ltd18, Mandai Estate, #02-06/07, Singapore 729910Help alert us the SingPost tracking reference.We will acknowledge the refund process after receiving returned parcel._____Do note that only the item price will be refunded, NOT the shipping fees which was incurred when delivering you the item._____We do not receive funds as soon as you make payment. Instead, the funds will only reach us 15 days after clients acknowledge receipt, or 30 days after we send out orders. As such, the funds (of cancelled transaction) are not kept by us.Refund is managed by Qoo10 to flow back via same payment mode, ie, when you pay via Visa, you will get the refund via Visa. Allow Qoo10, bank or credit card company some time for the process ._____

Dear Sha***** If the package is sealed (not cut open), you can send it back to us via registered mail to us. If it is cut open, we will not be able to take in the item. After receipt, Pwe will update you to help raise the Cancel request, so we can acknowledge it & expedite the process. We do not receive the funds as soon as client makes the payment. Instead, the funds will only reach us 15 or 30 days after the order completion :- 15 days after client acknowledge the receipt, or 30 days after we sent out the orders. As such, your funds (of cancelled transaction) had not & will not come to us. Refund is managed by Qoo10 to flow back via the same payment mode, ie, when a client via Visa, he/she will get the refund via Visa. Allow Qoo10 & your bank or credit card company some time for the refund. Cheers. www.qoo10.sg/shop/HomeBuddy www.qoo10.sg/shop/cases by Acev Pacific Pte Ltd info@Acev.us

Dear sha**** Green one is only available as full set, ie, Green+Charcoal+Gold. Shall you prefer to get the full set, we can send you Green+Charcoal , you can pay the difference of $20 when they are delivered to you. Cheers.

Hi Ms. Tan, As spoken, you will need to request for cancellation and put the reason that you wish to change option, once we receive your request, we will acknowledge and Q10 will refund you accordingly. Thanks. HomeBuddy

Hello, iro*** There is no order number listed in your query. But, we guess that your order was issued on Friday? We usually confirm orders when we get ready the items for courier to pick up. That time frame is three work days, but, for most orders, it will be shorter than that. As such, for orders on Friday, they will be confirmed & sent out via courier, latest by Tuesday (third work day). Cheers