Tech Support Analyst, Contract to Hire

L1 role.....really its a desktop function, imaging, repairing, deploying machines/devices. All windows OS environments, and they are NOT building images.

Looking for a 2-3 year person. This group has 2 Tech's on the team, and from a personality perspective, they are more "laid" back.

Langhorne, PA

NO TOBACCO policy

DESCRIPTION OF POSITION

PC Technician, Intermediate – L1 – L2 blend

b. Education and/or ExperienceFormal training in electronics at the Associate Degree level or equivalent is required, or three (3) years experience as aPC Technician. Strong working knowledge of Microsoft Office Suite and familiarity with Microsoft Operating systems isdesired.

c. Required skills and abilities• Technical Proficiencies: Must be A+ Certified by the Computing Technology Industry Association. MicrosoftCertified Solutions Associate (MCSA) certification with CompTia Network+ certification, or Cisco CertifiedEntry Networking Technician (CCENl) certification is preferred.Skills and Abilities: Must be able to read and write English and communicate effectively with customers,manufacturers, vendors, and corporate staff. Must have excellent customer service skills. Accuracy andattention to detail are essential. Must be able to read and interpret schematic drawings, service literature andwiring diagrams. Must have mechanical ability and knowledge of correct usage and maintenance of hand tools.Must be familiar with electronic test equipment Must be familiar with software diagnostic tools.• Working Conditions/Physical Demands: Must be able to lift 60 lbs. to chest height Must be able to accessand work in confined spaces. Cannot be color blind and vision must be correctable to 20/20. Must have areliable means of transportation and a valid driver's license.

d. Major duties and responsibilities• Installs new computer, printer and peripheral equipment as necessary.• Inspects computer equipment, printers and peripherals. Performs testing to determine proper operation ofequipment and records the results.• Installs and configures software packages and operating systems.• Diagnoses and repairs computer equipment, printers and peripherals on site to subassembly level. andtroubleshoots to component level at depot facility.• Interfaces with ISS Solutions customers and their appointed personnel to schedule work.• Assists with departmental education programs or ISS Solutions on the job training efforts.• Performs certain component level work on site, as required.• Assists the IT Services Manager and Supervisors in support of the IT Services facilities.Provides telephone and/or direct support to other ISS Solutions managers, supervisors and technicians asnecessary.• Performs the duties necessary within his/her capabilities to support the ISS Solutions IT Services program.• Participates in organized education and training activities to upgrade job knowledge and performance.• Travel is a required component May be required to travel several hours to perform repairs with minimal notice.• Upgrades and configures computer equipment as required.• Satisfactorily completes and submits required paperwork in a timely fashion.• Performs any and all other duties as assigned to assist in meeting corporate objectives.• Must assume on-call repair responsibility as determined by IT Services Manager and Computer ServicesSupervisor.• Technicians may be required to work more than an eight-hour shift to satisfactorily complete a customer repair.Responsible for maintenance and security of personal tool kits.

Or

Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.