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Great staff. Nice rooms. Great pool and breakfast. Hotel is in a great location with a pretty good restaurant next to it and major grocery store down the road. I really have no complaints my experience was great.

Great price, I was expecting crappy service, but they gave me the exact opposite of that. The front desk ladies and housekeeping were very friendly with great customservice. Rooms were very comfortable!

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Thank Lizzyholman

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Lizzyholman,
Thank you for your 5 star review!! We are so happy that we exceeded your expectations. And that you enjoyed your stay with us. We love to hear when our guests have had a spectacular stay. Therefore really appreciate it when our guests take time out of their busy day to let us know how we are doing. So...

Hotel smells, dinners are disgusting general manager is a mean human being. Place is trying to scam people out of money. Would never stay again in a million years! Worst hotel experience of my life. Learned my lesson by trusting a best western

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1Thank JAT1023

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

JAT1023,
We sincerely apologize for the problems you experienced. And we are very sorry you feel this way, unfortunately we do have policies we uphold, in order to ensure every guest that stays with us enjoys their stay. We hope you will reconsider and give the brand a chance to prove to you our commitment to your satisfaction.

We stayed in a King Size Suite, plenty of room for my family of four. We even had 2 bathrooms. I was impressed that we also received complimentary breakfast (everyday) and dinner (Mon - Thur). Nice pool and hot tub. Overall very clean hotel, we would go back if in the area again.

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Helpful?

Thank F1135YSjenniferw

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

F1135YSjenniferw,
Thank you so much for your wonderful 5 star review!!! We are so very glad you and your family enjoyed your stay with us. It's always nice to have a little time away from home enjoying each other. We look forward to serving you here again, if your ever in the area.

I was initially housed in a room near the entrance, which smelled of smoke that had been masked by Febreze. It was sickening and loud, so she moved me to a cleaner room off a rear hallway behind the pool. It was great other than the fight between a man and woman in the hallway at 5 am. That was...

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Helpful?

Thank maddogcorpsman

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Maddogcorpsman,
Thank you for taking the time to write a review about your recent stay with us. I would like to sincerely apologize for the problems with your guest room, that is not up to our usual standards and I appreciate your letting us know. I also apologize for the noise disturbances, I am very glad our staff addressed the...

This one of several hotels that we stay in on the 15 day trip. It was great to call into the call center and tell the operator where we were and then they would find us a hotel at one the next exits. We would not have to wait once we were at the hotel because we were already check...

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Helpful?

Thank Terri D

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Terri D,
Thank you so much for taking the time to write a review and for your five star rating! We are so happy to have our loyal Best Western customers and glad that we were able to accommodate you along your trip.We hope to see you here again, if your ever in the area.

So the breakfast isn't all that bad. I've seen better from other hotels though. The largest problem I found was the lack of juice. The machine witch they use to pour juice has four slots, these containing water, cranberry juice, and two orange juices. I wish they had added another juice to it, such as apple juice. Besides that I...

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Helpful?

Thank Olivia43o79

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Olivia43o79,
Thank you for your review and giving us your insight about breakfast. I do apologize for the lack of juice and we have sense remedied this problem. We are glad to see that other aspects of your stay went well. and that the staff your guest room were up to our standards. We hope you will stay with us...

We were only in town one night and couldn't take advantage of all the amenities. The staff was friendly and helpful, the location was convenient to airport and freeways. The price was reasonable. We didn't have any issues with our room. The property itself seemed to be undergoing some maintenance. The heat upstairs in the breakfast area seemed to have...

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Helpful?

Thank 402tracyi

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to write a review and tell us about your stay. We are very glad that our proximity to the Gerald R Ford International Airport was convenient for you. And as the General Manger here I'm always glad to hear about when my team has done a wonderful good for our guests. Like you stated...

The overall was ok, the rooms were ok, but towel bars were falling off the wall, lights were burnt out, and the showers plugged up and wouldn't drain well. There was a very odd smell of sewer in the entire building all the time too, it was terrible!

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Helpful?

Thank Colett D

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for taking the time to post a review, I sincerely apologize for the problems you experienced during your stay with us. I would like to apologize for the problems with your guest room. And know that this is defiantly not our normal standard of guest room. Also, I do apologize for the smell and can only apologize and...

We stayed 2 nights at this Hotel in Grand Rapids. The staff was very friendly and the king room was spacious and very clean. The hotel is quite large in size. The room had a full sized bar refrigerator and microwave. We had asked to be on the first floor near a door as we are older and have difficulty...

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Helpful?

Thank Patricia E

Everest K, General Manager at BEST WESTERN Hospitality Hotel & Suites, responded to this review

Thank you for your review and your five star rating. We are so happy when our guest are able to let us know exactly what the experienced while staying with us. And very glad to hear that even though were not able to accommodate your room request, you still had a wonderful stay. We hope to see you on your...

Guests of the BEST WESTERN Hospitality Hotel & Suites will be pleased to find that each well-appointed guestroom and suite includes satellite television with HBO®, a refrigerator, microwave and free high-speed wireless Internet access. Other amenities at this Grand Rapids hotel include a complimentary hot breakfast buffet each morning, free dinner every Monday through Thursday, a sparkling indoor heated swimming pool; largest in the area, hot tub and a complimentary airport shuttle service to the Gerald R Ford International Airport - located just three miles away. Proud to be the closest BEST WESTERN to Frederik Meijer Gardens & Sculpture Park, named one of the world’s 30 Must See Museums by Patricia Schultz, author of 1000 Places to See Before you Die. Meijer Gardens is home to Butterflies are Blooming and Christmas Around the World and Grand Rapids Art Prize Annual exhibitions.Business guests of the BEST WESTERN Hospitality Hotel & Suites will also appreciate this Grand Rapids hotel's close proximity to local businesses including the Grand Rapids Medical Mile. The Medical Mile is home to the Grand Rapids Community College Calkins Science Center, Spectrum Health’s Butterworth Hospital Complex, Grand Valley State university’s Cook-DeVos Center for Health Sciences, and Michigan State University Secchia Center Medical School. The BEST WESTERN Hospitality Hotel & Suites is close to Amway, Meijer, Cascade Engineering and Steelcase Headquarters. The Best Western is centrally located within minutes to over 100 restaurants’, many of them participating popular Annual Restaurant Week.Specializing in hosting sports teams, the BEST WESTERN Hospitality Hotel & Suites' location near Aquinas, Calvin, Cornerstone, Davenport and Grand Rapids Community Colleges. Located only minutes from Patterson Ice Arena, Soccer Spot, MVP Field House (directly across the street),and AMF Eastbrook Lanes Bowling Center....more less

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Also Known As:

Best Western Hospitality Hotel And Suites

Best Western Hospitality Hotel Grand Rapids

Best Western Grand Rapids

Grand Rapids Best Western

Hotel Style:

#18 Business Hotel in Grand Rapids

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