Job Description

Applicants must be available for at least 2-3 shifts per week including afternoon and sleep in shifts.

Key duties:

· Actively promoting clients involvement at all times.

· Working with clients to assess and identify their support needs.

· Establishing supportive and professional relationships with clients.

· Maintenance and cleanliness of the Hostel.

Necessary skills and experience:

· An understanding of why people become homeless, and the needs and challenges they face.

· Experience of working within a hostel environment supporting clients with complex needs such as homelessness, substance misuse, ex-offenders and mental health issues.

· Ability to cope with customers who display challenging behaviour.

· A good standard of written and oral English.

· A good level of IT skills.

· Ability to work shifts on a rota basis including afternoon and sleep in shifts.

Additional Information

The role of a Hostel Worker

The role of a Hostel Worker is focused on support and enabling, rather than predominantly personal care, and involves providing advice and guidance as part of a range of support activities rather than a specialist service.

Hostel Workers work in teams with other professionals, including managers, social workers, other outreach and community support workers, drug action groups, youth offending services, and with the police, education authority and schools, health authorities and housing departments etc.

Furthermore this may also include individual support and counselling via such activities as shopping with people who need care and support, taking them to appointments, developing everyday skills such as how to make a cup of tea or prepare and cook a meal safely, or simply being with them in their home environment.

During the night, you will ensure the safety of the service users are met, ensuring that the noise level is kept low and some domestic tasks.

Hostel Workers usually work in temporary housing settings with long or short-term residents, others provide support within the local community for individuals who are in supported housing or living independently.