Upgrading KRMC version 4 to version 5

In order to download the necessary update file, you must have a registered KRMC account with Kanguru Solutions. If you do not have an account, or forgot your account information, please contact technical support.

1. Open a web browser and navigate to "support.kanguru.com".

2. At the top right hand corner of the screen is the login area. Once you have entered your credentials and logged in, scroll down to the Support Desk's search bar.

3. Type "KRMC" into the search bar and then click on the Search button.

4. You will be given 3 options. Select "KRMC Enterprise Software".

5. Once the page has loaded, click on the link for “KRMC Enterprise v5.0.2.6 Download” to download the latest version of KRMC.

6. Once “KRMCv5_xxxx_updated.zip” has completed downloading, open the compressed file and extract all the items to a folder on your local hard drive.

7. Once the files and folders have been extracted to your local hard drive, double click on the file “installer.exe".

8. The KRMC 5 - Server Installation Wizard appears. If a previous version of Kanguru Remote Management Console is detected on your server, click on the Next button.

9. The next screen should say that you already have a previous version of KRMC installed. Click on the Next button and to begin updating your version of KRMC.

10. After a minute or so, the Installation Wizard will prompt you with, “IIS Must Restart.” Click OK and the installer will restart IIS.

11. Click Yes when you see the pop-up window regarding SSL,

12. When you reach the final screen, the Installation Wizard will inform you that the update has completed. Click Finish to finalize the update.

Once KRMC has been updated to the latest version, you will want to patch the system. From the same page that you downloaded the KRMC updater software from, there is a separate link at the bottom named “KRMC Enterprise patch update”.

When you click on this link, it will take you to the patch download page. Scroll down to the bottom of the page and click on the link for "KRMCpatchsetup0010.msi" to download the patch.