Pay-as-you-go Magento Support

Nucleus is your dedicated technical support team

With a 99 percent customer satisfaction rate, you can have full confidence in our Magento technical support team's world-class development services and training. Whether your site needs immediate bug fixes or just improvements over time, the Nucleus Support team can help fulfill your Magento site maintenance needs to take your eCommerce business to the next level.

Get started in just a few short steps

1

Set up a call

It is easy to get started. Just set up a call with one of our friendly agents to start the sign up process.

2

Choose your workflow setup

We can track and publish code changes to your site for you (setup fee required) using our Codebase Workflow or we can send you the updated code for you to deploy (no setup fee) with our Snapshot Solution. Contact us to learn more.

3

Create Tickets

Submit support tickets to our team using your dashboard as needed.

4

Whistle while we work

Tickets are first-come, first-served. Initial response is within 8 business hours, unless you need immediate assistance with our urgent support option.

5

Billing and adding tickets

Every week, we will bill you for all of the work done the previous week on your tickets. Simple as that!