Vision, Mission, Values

Corporate Vision

Mosaic Home Care’s vision is to be the most trusted health care provider; supporting the needs and independence of each individual, delivered through Mosaic’s Standards of Excellence®. As leaders of community support, information, lifestyle services, oversight and a holistic approach to care; we will continue to contribute to the future of our community and support healthy lifestyles.

We will –

Conduct ourselves with integrity, fairness and empathy

Live our Company Values: Passion, Compassion, Education

Foster an internal environment of collaboration, enthusiasm, and innovation

In so doing, Mosaic Home Care & Community Resource Centres will become the home care support provider of choice and the primary source of community information in our catchment areas.

Community Vision

In a world where the care needs of an aging society are becoming more complex and expensive by the day Mosaic aims to push the boundaries of care to better serve the diverse set of emotional, physical, cognitive and lifestyle needs while placing the individual and their families front and centre of the home care service experience. Mosaic’s Standards of Excellence® serve as a roadmap for our members, staff and community.

Businesses that look after people in need of care act as important gatekeepers of our society’s fundamental values. Our vision is of a world where community cooperation and the bonds and values of our community are encouraged to grow so that we can better support and manage its needs as one.

Mission

To responsibly oversee and deliver high quality, caring, cost effective medical and non-medical home care services, geriatric care management oversight for critical care needs, and lifestyle services to meet the diverse needs of individuals and families in our care.

Passion

Our passion drives our commitment to deliver high quality professional care and oversight of that care, from the initial enquiry and nurse assessment, to the start of service and the daily oversight and management of that service by our client services through to the use of our more advanced geriatric care management service options.

Our passion lies at the heart of our commitment to push the boundaries of our care through investment in service innovation and development and employee skills training. But our Passion also underpins our commitment to acting with integrity, to putting our clients first and to acknowledging the great responsibility we have as a care giving organization.

Compassion

Home care is first and foremost a human relationship, not primarily a service and not any number of hours a week. Without compassion we could not attend to the diverse needs of our members while keeping our focus on the person we are looking after. We deliver care to people through people. Recognizing this we see our members and their families, our staff and our caregivers as human beings. Compassion also underpins our business practices to act naturally with integrity and within ethical frameworks.

Education

While Mosaic commits itself to providing information and resources available in the community to help individuals and families in need and in providing fun educational events, education also underpins the evolution of its own services. As a company we are constantly evolving and learning from our members, our staff, our caregivers and our community. Education underpins our values, our service and our quality of care.