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Why Cloud? Benefits of a Cloud Contact Centre

Lower Your Costs & Improve Performance with Five9

Balance your need to contain costs with your need to maintain a great customer experience by leveraging the power of the Five9 cloud for your contact centre. Developing contact centres the old way, with on-premise hardware and software, was complex, expensive and time-consuming. Moving your contact centre to the cloud changes everything — say goodbye to large upfront investments, long deployments, expensive maintenance, difficult upgrades and managing multiple vendors. With Five9, you get all the rich functionality of a legacy on-premise system but with even more benefits: control, time savings, scalability, business agility, flexibility, reliability and our years of cloud contact centre experience.

Make your contact centre move as fast as your business. Switch to the Five9 cloud and get up and running in a matter of days. Don’t worry about getting trapped in any long-term contracts — with Five9, you can pay as you go on a monthly basis.

Scalability

Thanks to the flexibility of the cloud, you can scale seats as needed — all it takes is a phone call. Deploy your cloud contact centre in a matter of days and pay as you go with no long-term contracts.

Self-Sufficiency

Even non-technical people can set up, manage, and change sophisticated routing strategies, IVR scripts and call prompts. Business users can be self-sufficient, reducing reliance on consultants and IT.

Security & Reliability

Five9 is designed with advanced encryption, intrusion detection, firewalls and a vulnerability management system to protect your voice traffic and data. Redundant data centers mitigate service disruptions.

Learn about how Five9’s combination of redundant data centres, state of the art server architecture, 24/7 traffic monitoring, and security measures that exceed industry standards result in powerful, scalable and secure cloud solutions that some of the biggest names in business trust to run their contact centres.

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The Five9 Advantage

Fast

Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact centre can be up and running in days, not months and you can easily scale as needed.

Easy

Unlike complex on-premise contact centres, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.

Affordable

Our subscription model allows you to pay only for the agents you need, when you need them and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.

Secure

The Five9 architecture is designed with firewalls, intrusion prevention and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications and operations against breaches and unforeseen events.

Reliable

Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximise up-time, we offer redundant data centres geographically dispersed on opposite US coasts as well as in Europe with failover capability.