Meet Malissa Crawford

Get to know CUSI’s own Malissa Crawford, Technical Support Representative, in our latest Staff Profile!

What is your job title at CUSI? Technical Support Representative

Summarize your responsibilities at CUSI. At CUSI, I interact with clients on a daily basis to answer their questions and educate them on the best ways to utilize our software to make their daily lives easier.

What is your educational background? I received a B.S. in Computer Information Systems from Arkansas State University in Jonesboro, AR

What is your favorite part about your job at CUSI? CUSI has developed a culture committed to excellent client service. When a client calls CUSI, they are interacting with a team of resources dedicated to help their utility. The opportunity to be a part of this type of culture is rewarding, both professional and personally.

How do you create value for our customers at CUSI? I listen to our clients and ask questions, when needed. I try to not only deliver a resolution to the client, but enhance their understanding of the software for future use. Our software is a tool our clients use to do their job and I want them to feel comfortable using this tool on a daily basis.

What are your favorite hobbies you enjoy outside of work? I enjoy anything that involves creating something, from needlework, building a deck or planting a garden. My greatest joy is being with my family. I love laughing with them and being a part of their daily lives.

What our clients say

Before working with CUSI, we could not service our customers the way we wanted to.

City of Blooming Grove

The experience has been great, we are impressed with the level of professionalism and timely responses during the change over to the CUSI billing system.

Brushy Creek

CUSI is a great company with wonderful employees!

City of Truesdale

CUSI’s Technical Support service is great! They always have good response times.

City of Blooming Grove

Politeness and willingness to listen to our enhancements has been enjoyable from CUSI.