Professional Services

PROFESSIONAL SERVICES

All BOSS products incorporate an award winning User Interface that allow for our customers to easily configure and implement our solutions with the minimum amount of training. Our Professional Services team is dedicated to helping our customers plan and implement more advanced capabilities that allow customers to realize even more value and effectiveness from our solutions. These Professional Services include migrating data from legacy systems, creating custom reports beyond those that are configurable in the system and integrating with ancillary systems via API’s. Our Professional Service team will help you achieve successful outcomes whether you are a new or existing customer.

DATA MIGRATION

Many of our customers require that their ticketing data and other information be moved from their legacy system to the BOSS Solution and our Professional Service Team can undertake that task. The team has considerable experience with migrations and will work with the customer to understand their needs and provide an estimate or the service.

CUSTOM REPORTING

Although our BOSS Products provide extensive reporting capabilities that can be configured on the system, many customers require Custom Reports that are unique and specific to their instance. The Professional Services team will work with the customer to understand their needs and provide an estimate or the service.

INTEGRATIONS WITH OTHER SYSTEMS

BOSS Solutions Products can be integrated with any third party application using the Application Program Interface (API). Many customers can undertake the integration themselves using the documentation provided with the API or our BOSS Professional Services team can work with the customer to have the desired integration done for them. The BOSS Professional Services team has considerable experience with integration with Remote Desktop Software Solutions, Customer Relationship Management (CRM) Systems, Enterprise Resource Planning (ERP) Systems together with many others.

Customers

What our users say

"A solid product and a strong willingness to work with customer to solve problems. BOSS has repeatedly shown that they can and will listen to customer’s needs. They worked with us to create custom forms and reports in a quick time frame. They also keep us informed of upcoming charges and have kept their platform current by making their solution a true SaaS offering.”.

City of Marietta

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Forsyth County GA

"BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company."

The Save Mart Companies

"BOSSDesk continues to amaze. The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures."

Ob Hospitalist Group

"I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs."

BGI

"Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization."

Town of Belmont

"Excellent Helpdesk Product! Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central Help Desk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle."

Mobile Area Water and Sewer System

"BOSS Support Central has really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location."

Jones County School System

"BOSSDesk has been a great product, easy to use and configure. Support has been quick on our feature request and problems submitted."

Lexington County School District One

"BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable."

Effingham County Board of Commissioners

"The BOSS Solution has been very helpful to track our assets. We recently inventoried all our assets into the BOSS system. We have a sticker on every piece of equipment and we can keep track of when it is moved or retired. We love BOSS Support. They are very quick to respond."

Limestone County, Alabama

"Managing enterprise connection to 100+ stores from a single console is saving us time and resource. Inventory management as a whole that includes Hardware & Software and Licenses management, Remote Control abilities helps maintain the store uptime and last but not the least having the whole integrated approach of a one stop shop - all Helpdesk features wrapped into one product is a great benefit to us.”

Hooters of America

"BOSS is not just one of our vendors but a partner to our success. This is evident from the quality of the support we receive from BOSS. For any issues we face, we get an immediate response from their support team and they work closely with us until the issue is resolved. It makes us feel as if we are their only customer.”

North Carolina Dept. of Agriculture and Consumer Services

"BOSS Solutions offers a great product that we use each and every day. It simplifies my job and makes handling assets and tickets a breeze. The support I receive from BOSS is excellent. I always know that customer service is only a call or email away.”