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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your cust

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Albeit it took some time to resolve my issue, it was not left by the way side. Understandably the issue resolved around a third party - but to my welcome surprise BirdEye tech support stayed on it and came to me with a resolution. The tech support team is the most superior team I have dealt with at BirdEye and will keep me as a believer knowing they have may back! Thank you!

Albeit it took some time to resolve my issue, it was not left by the way side. Understandably the issue resolved around a third party - but to my welcome surprise BirdEye tech support stayed on it and came to me with a resolution. The tech support team is the most superior team I have dealt with at BirdEye and will keep me as a believer knowing they have may back! Thank you!

My most recent experience with Birdeye has two parts. 1) messaging through the chat to notify of the problem and then 2) Calling in because the problem hadn't been resolved. When I called in, the Birdeye rep was pleasant and helpful and prompt. 10/10. However, I had to call in because when I had messaged in a week earlier, nothing had been done. I had messaged a week earlier and was met with an auto message saying that chat wasn't available but that my message would be passed on. It doesn't appear that this system is working because it never was. That was frustrating.

My most recent experience with Birdeye has two parts. 1) messaging through the chat to notify of the problem and then 2) Calling in because the problem hadn't been resolved. When I called in, the Birdeye rep was pleasant and helpful and prompt. 10/10. However, I had to call in because when I had messaged in a week earlier, nothing had been done. I had messaged a week earlier and was met with an auto message saying that chat wasn't available but that my message would be passed on. It doesn't appear that this system is working because it never was. That was frustrating.
If you need me to submit my feedback differently so that this rating doesn't negatively impact customer service, let me know. They were wonderful.

Excellent customer service, clear instructions, got everything I needed resolved. Hold time to get to a rep was a little long and there was a lot of background noise wherever the customer service rep was speaking from.

Excellent customer service, clear instructions, got everything I needed resolved.
Hold time to get to a rep was a little long and there was a lot of background noise wherever the customer service rep was speaking from.