Semi-dedicated Packages24/7/365 Client Support

Support Channels

An Intuitive Help Center

In the Control Panel you will find a comprehensive Help section offering various help articles and commonly asked questions. They are compiled by our support team of trained techs. Simply fill in your question and our smart platform will offer you the most suitable answer.

How–To Videos

If you want to see how a task is carried out or how a problem is resolved, instead of just reading about it, then take a look at our selection of instructional video tutorials. They cover lots of different topics and will help you quickly learn how to work with the Control Panel.

A 1–Hour Ticket Response Guarantee

With each of our semi–dedicated servers, we offer a 24/7/365 tech support service with a 1–hour ticket response guarantee. A team of accomplished support engineers will be available to you to attend to all the queries that you could possibly have. During non–busy periods, an answer will be supplied within just 20 minutes.