Complaint Experience

Complaint Resolution Index (CRI)

BCA's Summary and Analysis of customer complaints and company responses:

We have received no complaints against this company.

Comments and Analysis

BCA's Comments and Analysis

This company is not licensed as a real estate broker or as a consumer finance lender. In California it is unlawful for any person to act as a loan broker on transactions related to real estate or consumer finance lending without obtaining a license...Read more

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

BCA has no information regarding advertising review at this time.

Comments and Analysis

This company is not licensed as a real estate broker or as a consumer finance lender. In California it is unlawful for any person to act as a loan broker on transactions related to real estate or consumer finance lending without obtaining a license through the Department of Real Estate or the Department of Corporations. Also in California Registered Loan Brokers have no legal status and are not authorized to engage in the types of transactions noted above.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Complaint Experience

We have received no complaints against this company.

Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Advertising Review

BCA has no information regarding advertising review at this time.

Complaint Resolution Index (CRI) Explanation

The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.