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Image copyright PA Image caption A spokesman for Thomas Cook said the airline was “sorry” to have upset Miss O’Connor Thomas Cook has apologised after a passenger complained of being left “shaking and upset” when she was told to cover up on a flight. Emily O’Connor said cabin crew told her what she was wearing

Image copyrightPA

Image caption
A spokesman for Thomas Cook said the airline was “sorry” to have upset Miss O’Connor

Thomas Cook has apologised after a passenger complained of being left “shaking and upset” when she was told to cover up on a flight.

Emily O’Connor said cabin crew told her what she was wearing – a crop top and high-waisted trousers – was “inappropriate” and “caused offence”.

She said the manager of the Birmingham to Tenerife flight and staff surrounded her, saying she must put a jacket on.

Thomas Cook said: “It’s clear we could have handled the situation better.”

Miss O’Connor, 21, from Birmingham, also said staff “did nothing” when a male passenger shouted “shut up you pathetic woman” at her and swore at her.

Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn’t “cover up” as I was “causing offence” and was “inappropriate”. They had 4 flight staff around me to get my luggage to take me off the plane. pic.twitter.com/r28nvSYaoY