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Managed Services Associate

Job Description

Our office is looking for a young, driven and self-motivated Managed Services Associate who delivers managed services solutions for security technologies. The successful candidate is responsible for ongoing service delivery and processes and quality standards to support operations. Furthermore, he/she ensures continued running of IT operations in order to prevent problems and improve systems’ performance.

Duties and Responsibilities

Reports directly to the Project Manager or CEO.

Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs (i.e. backups, diagnostics, etc.).

Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Performs regular file archiving and purging of old and outdated data as necessary.

Creates, changes, and deletes user accounts per request.

Provides other support services per request from various parties. Investigates and troubleshoots issues.

Repairs and recovers data from hardware or software failures. Coordinates and communicates with affected parties.

Recommends innovative and possible automated approaches for system administration tasks.

Briefs or educates other employees about technical terminologies or concepts that they are not familiar with. Updates training manuals regularly. Provides advice and recommends actions involving complex issues.

Willing to work on evenings and weekends, sometimes with little advance notice.

Performs other tasks as required by supervisor and management.

Minimum Qualifications

Must be graduating student/fresh graduate from any reputed universities and colleges, preferably with Computer Science, Computer Engineering and Information Technology courses with particular specialization in Managed IT Services.

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About Katalyst.ph

Katalyst.ph represents a network of family offices as a marketing and engagement front-end in the Philippines. These family offices are venture builders who build Filipino startups that are changing the world. Comprised of a team of dedicated professionals, Katalyst evaluates startup opportunities based on their impact to the local community. Katalyst.ph’s role is to build strategic partnership and investment opportunities for these startups to thrive. Though Katalyst.ph receives prospective business partners and associates abroad, the firm's focus is on serving the Filipino market first, with the goal of driving progress for the greater Philippines. Learn more about us at http://www.katalyst.ph/