Description

We need to change how we do our work, what kind of information we deliver to customers, and what media we use to deliver that information:

• Customers are demanding better access to content in multiple media and on multiple devices.

• New initiatives require funding and resources.

• Younger workers with new skills and habits are entering the workforce, and many senior managers are thinking about retirement.

• Diverse groups, including customers, are creating and sharing content.

• The user experience includes all the words and images, including those on the user interface, to support customer productivity.

The 2014 Best Practices conference brings together a community of young professionals and seasoned hands who share how they grapple with our rapidly changing information world.

Hear from managers who need to solve the same problems you face every day. Hear from colleagues who have transformed their teams, merged diverse specialists, created new knowledge resources, brought together content from global sources, and kept their sanity (as far as we can tell).