How to Communicate with Diplomacy and Tact: Course Reviews

"The course was very fluid and very well prepared. This course far exceeded my expectations with both content as well as presentation!"

-Drew Boyer
Senior Application Engineer
Modine Manufacturing Company

"My boss was glad that I was able to explain what I learned each week. It became a great discussion tool for us, as well as to notice who in the department needs to enroll in this class or for a refresher."

-Audrey Moore
HR- Talent Management Support Specialist
BBVA Compass

"I LOVED that it was interactive. It really helped to be able to talk to other students about what we're doing and what we're experiencing. I think this will make me a better manager and stronger communicator."

-Tiffany J.
Operations Compliance Manager
Manufacturing

"Interactive. If I was not forced to interact I may not have done so voluntarily. Material was very detailed."

-Leo G.
Florida Region Buyer
Services

"It introduced concepts that I hadn't thought of before. It will really help me going forward in my position."

- George S.
Assistant Manager
Retail

Learn how to determine if your image is sending the wrong message and gain a flexible communication style with an awareness of your word choices, tone, and body language. Develop the skills to disagree agreeably, communicate more effectively through active listening, and control your own "hot buttons" – right from your own desk!

Numerous live sessions offered each month -- register for the time that works best for you.