April 9-11, 2018 | Renaissance Washington DC Hotel

Join us in Washington, D.C. as we explore the many activities and opportunities that will help your company navigate a successful course in the multifaceted customer service and support world.

Now in its seventh year, Smart Customer Service helps shed light on the many moving parts needed for a successful customer service and support strategy. Savvy customer care professionals understand that providing exceptional customer service goes beyond the telephone. Today, organizations must provide exceptional customer service on traditional and new communication channels—which includes social media and mobile devices. Wondering how to move forward, better allocate limited resources, or where to start? Let Smart Customer Service take you on a journey of discovery!

Attend Smart Customer Service 2018 and Learn

Retain your best agents

Improve agent empathy

Minimize customer effort

Leverage knowledge management to reshape customer service

Benefit from social and mobile support strategies

Apply best-in-class multichannel strategies

Utilize emerging strategies, such as performance support and contact rate