customer feedback

Social Media go-to-guide for Responding to Customers` Feedback

Gone are the days when feedback was made with a letter, in person or over the phone. Consumers are turning to social platforms for customer services. Every complaint, compliment, or question is now being publicized. Unfortunately, organizations aren`t able to keep up and 81.5% of customer questions go unanswered. So, how do you respond to

9 QA Super Powers That You May Be Missing Out On

Imagine this: A man has been ignoring his health for years. Instead of going to a physician for regular check-ups, eating healthy and exercising, the man opted for the cheapest self-medication he could find on store shelves. After ignoring all the symptoms of his deteriorating health for far too long, he was finally hospitalized and