Kroger Customer Satisfaction Survey

Take the Kroger customer satisfaction survey and stand a chance to win one of a hundred $100 gift cards each month or a $5,000 gift card grand price. In addition, by simply giving your opinion of how the company is performing, you will earn 50 bonus fuel points, loaded directly into your loyalty card account.

The Kroger customer satisfaction survey, found at krogerfeedback.com, is a simple feedback questionnaire created to gauge how the supermarket’s customers feel about the quality of services and products they offer. By participating in the survey, you get to express your satisfaction or dissatisfaction with the services and products you received from the store. Since roger values customer feedback, respondents are rewarded for taking the time to answer a few straightforward questions.

About Kroger

The supermarket chain Kroger was founded by Bernard Kroger in Cincinnati in 1883. Kroger was the first grocery store chain to regularly monitor food quality, and during the 1970s was the first to test an electronic scanning device. During the 1990s Kroger acquired several other smaller supermarket chains, although also closed several of its stores in the 2000s due to a poor economy, or too much competition.

Today, Kroger is the largest US supermarket chain by revenue, and one of the 30 largest companies in the US, employing over 400,000 in its stores and manufacturing facilities. It has over 2,700 grocery stores, mostly located throughout the southeast or the Midwest, as well as over 2,000 pharmacies and over 1,300 supermarket fuel centers.

Enter some information from your Kroger receipt, including the date you shopped at a Kroger supermarket, time, and the 14-digit entry ID, and click on the start button to start the survey.

Answer some simple questions about your most recent visit, rate your satisfaction with the experience, and answer all other survey questions honestly and thoroughly.

Include any additional information or comments you may have about your Kroger experience.

If you wish to receive special promotions, coupons and invitations to participate in future research, enter your email address and click next.

Provide your loyalty card number or an alternate ID to get 50 loyalty points loaded into your account.

Finally, enter your contact information and click next to finish the survey.

Upon completion of the survey, you will be entered into the sweepstakes drawing. Only legal residents of the United States are eligible for the sweepstakes. In addition, you must be 18 years or older to enter the sweepstakes.

Lucky winners are contacted via email.

Survey video produced by GuestSatisfactionSurveys Team and Kroger customers anonymous.

Comments

I was just at your downtown San Diego Ralphs zip code 90210 on 9/14/2025 at 10:30pm and there were some very shady characters pacing in front of the door almost preventing people on entering or scaring your customers off. Just inside the door around the corner three of your security guards were standing around and I asked one of them if they were on duty then told them about these people lurking outside and asked him to clear them out because they might scare customers off. 2 minutes later I look over and the guards are still standing there not doing anything, so I go to the manager on duty and tell her what’s going on. And instead of addressing my concern, she starts arguing with me why the guards have to be inside and they can’t do anything outside even though I told her these people were right in front of the door potentially blocking it and pacing in front of the door and potentially scaring customers off. This Ralphs has a lot of foot traffic from the downtown condos that live all around it, you must make this Ralphs safer for people to enter from the street. I feed the homeless downtown all the time in this area, but intimidating characters pacing in front the door does not help your business and you should take steps to make it stop immediately instead of arguing with your loyal customers that just want a safe, pleasant shopping experience. Thank you in advance for handling this.

Just a quick compliment on a nice gesture in my Dillons store in Junction City, Kansas. In the produce department there is a basket with a variety of fruit with a sign that says “free fruit for children” . This not only is a healthy choice for children but so nice of Dillons to do. Thank you.

I needed to write a letter regarding two of your employees and their willingness to go above and beyond the call of duty! This is in regards to the Ralph’s store in Agoura Hills, CA, on Kanan Road.

I rushed into the store one very early morning desperately looking for printer paper and hoped that the store might have some. My husband was out of town and we have four kids. My middle schooler had an important paper due that morning and the first printing attempt was a disaster and used up all of the paper we had, hence the rush to Ralph’s.

A cursory look proved that no printer paper was available to buy. I approached employee Steve Medina and he also looked, just in case I looked in the wrong place. Instead of just verifying that no paper was available, he asked me to wait a moment, and he and Mita, another employee, disappeared into the back of the store, presumably where the office was located and brought me a short stack of paper, enough for my son to re-print his important assignment and turn it in on time. I did not have time to try another store at this point, so Steve Medina and Mita really saved my son a great deal of grief and a bad grade.

This is an example of why Ralph’s in Agoura is my favorite grocery store. Your staff is excellent, friendly, and helpful!

Sonya at the Frys store on 43rd ave & cactus in glendale az always goes above and beyond no matter what shift she works. She deserves tons of kudos for a job well done. She had a bagger (Cameron) assist me and he was also very cordial and helpful. Thank you Sonya for being such a great addition to Frys. I am sure other shoppers are just as wowed by your customer skills. Keep up the great job. The ID on receipt is as follows: 660-273-130-127-87-217

I shopped at the Kroger store at 120 S. Memorial Dr, New Castle, Indiana on July 7, 2016 and Teresa Bill….was my check out person….She was so friendly and had a great smile…. She said that I could go on line and take a survey….and might win….so thought that I would give it a try ID # 021-344-87-920-10-97….. By the way two years ago we moved to Indiana from FL and the first time I went into Kroger I was so happy with what I saw….clean store….then the staff was so friendly and helpful to me to find the things that I was looking for…..and welcoming me to Indiana…. Then the next time I sent my husband to get something and he came home and said that is the most friendly store that I have ever been in….. Thank You….KEEP UP THE GREAT WORK

I’m happy with Fred Meyer Kroger store in Tillamook Or for more than one reason. I like the freebees, bargains, clean store, etc. My grandson Max, a high schooler, started working there this last summer. He’s such a good kid, works hard, good student, saves his money, and loves going into work! Fred Meyer is a good employer to so many. Often, someone tells me they saw Max working hard and enjoying being at work, and that makes this grandmother very pleased! So, I’m happy that Fred Meyer gives job opportunities to so many in this small community!

I was in your kroger today in the floral dept. and a person named Regina (at the Germantown, TN store) ref: 080257 for $24.68
Regina was very polite, friendly and helpful. I really enjoyed her talking to her and getting her advice. Customer Service!!

I had a great the expericence with Checker Chris at the Monterey Partk Store 90640. She always provide great customer service and very helpful. Thank you for always providing great customer serivice. Danny a bagger and helped me locate the itmen i was looking for. Thanks again!!!!

I live close to King Soopers – store No. 14, located at 6th & Peoria, Aurora, Colo.
I get excellent assist by John B. I also have all of the BAR CODES turned up on each item,
this makes check out run smoother for the to help move my groceries faster.
also like to chat with John B. about other store products.
He seems to know good info. on products.
BRAVO for GOOD HELP !!!!!
April 26, 2017. 2:30 PM