BMC Software

BMC ITSM with Remote Support and Secure Chat

Service desks and customer support organizations using BMC Remedy, Remedyforce, Footprints or Service Desk Express can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance.

BMC IT Service Management Capabilities with Bomgar

The Bomgar integration with BMC's IT Service Management solutions increases the effectiveness of your technicians with secure, multi-platform remote support and chat capabilities.

Technicians can launch a remote support session from the incident record in BMC, and session details, such as chat transcripts and notes, are appended to the incident when the remote support session ends.

Improve Efficiency with Integrated Remote Support

Start remote support and view associated sessions from the incident record.

The Bomgar integrations for BMC IT Service Management solutions allow a support representative to launch a secure remote support session directly from the incident record to immediately begin diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.

Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.

And the Bomgar appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.

Integrated Chat Support with Remote Control

Integrating Bomgar with BMC ITSM solutions gives you a complete remote support solution. Bomgar includes secure chat support capabilities, so you can offer live help from your website, knowledgebase or self-service support portal.

With Bomgar, you can easily move from chat support to screen sharing and remote control. After the support session, Bomgar updates the support record with the chat transcript and details from the remote support session.

Bomgar gives both you and your customer a seamless support experience.

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BOMGAR, BOMGAR BOX, JUMP and UNIFIED REMOTE SUPPORT are trademarks of Bomgar Corporation. Android is a trademark of Google Inc; Mac, Mac OS, iPad, iPhone and Safari are trademarks of Apple Inc. Windows, Windows Mobile, and Remote Desktop Protocol are either registered trademarks or trademarks of Microsoft Corporation. LogMeIn Rescue is a trademark of LogMeIn, Inc. GoToAssist and GoToMyPC are trademarks of Citrix Online, LLC.