frustration of no answers 3-4 days later

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why is it that it takes 10 minutes just to get online? I have been trying to add the 500 min.booster talk but have had no luck. you have my credit card # so I assumed it would automatically charge M/C. look at my booster showing that I have added but it also states that I have used them. Please let me know what is going on and start my minutes now