Product Warranty

Simple TermsBelow is a simple summary of the key points of our warranty policy, for ease of reading.

This form is not legally binding. It is provided for your convenience only, and is not an official statement. For the official warranty statement, please see "Official Terms" below.

We guarantee our products to be free of material defects for 90 days of normal use within specification.

You must get approval from DSPW Support before sending a product for repair. You can reach support at www.dspwi.com/support. You may be asked to provide additional information related to your problem with DSPW products.

When you ship the product for repair, you must include a written note explaining what the problem is.

Disassembling the product, for whatever reason, is not allowed and unconditionally voids the warranty.

The warranty does not cover obvious misuse, like wrong power supply voltage or integration in a way which is contradictory to the specifications and directions set forth in the product manual.

When you send us goods for repair (replacement) you pay for shipping to Massachusetts. We pay for shipping repaired goods back to you.

Official TermsDSP Wireless, Inc. (DSPW) products are made to exacting specifications and tested using stringent quality control procedures. Each device is subjected to individual tests as well as a burn-in test, prior to leaving our manufacturing facility.

If you suspect that your DSPW product is malfunctioning, please contact our Technical Support Team (www.dspwi.com/support). If DSPW Support agrees that your device might be defective, the following shall apply (as per your device):

We guarantee our products to be free of material defects for 90 days of normal use within specification. Because our products are used in conjunction with customer hardware, we have to assess each situation on a case-by-case basis. This warranty does not apply to products that have been modified in design or function, subjected to abuse, misuse, mishandling, or unauthorized repair. Within the 90-day use period, however, if the failure is found to be strictly from our product from normal use within specification of components on-board, we will repair or replace (at our option) the product if returned to us in its original condition. Contact us for return information prior to returning any products. We do not refund shipping costs.

During this 90 day period, if a Customer is unable to resolve a product problem and DSPW Support determines that the product is defective, a Return Material Authorization (RMA) will be issued. Following receipt of an RMA from DSPW Support, the Customer shall return the product to DSPW. Defective product is shipped to DSPW at Customer’s expense. Customer must include a written record of the defect with returned product.

Upon receipt of defective product, warranty verification will be conducted. This includes visual inspection and testing for normal wear and tear, alteration, and functional compliance of the product. The production label must be present and intact.

Upon verification of warranty, DSPW will repair or replace the product and ship it back to the Customer within 30 business days or best effort. Repaired (or replacement) product is shipped back to the Customer at DSPW’s expense.

If the product is not under warranty, the Customer may have DSPW repair the unit on a fee basis or return it.

Repairs are conducted at DSPW facility in Massachusetts, USA. This warranty does not cover repair at the Customer's site.

This warranty is voided under the following conditions:

It is determined by DSPW Support that the product was used in an unauthorized or improper way.

It is determined that the product was deployed in an environment for which it was not designed (per specifications and product documentation).

It is determined that the product was disassembled by the Customer.

Customers will not be charged for repairs while the product is under warranty. However, if a returned product does not meet warranty verification then testing, repair, and/or shipping fees will apply.