FAQs

Please choose "Yes" in your registration, so we may email you with great deals once we have! Or you can visit our website regularly for exciting deals!

Q:

I can not input the quantity to more than 1 unit, why?

A:

For some reasons that some items are not allowed to purchase more than 1 unit in 1 purchase, we are sorry for inconvenience caused. Your may come back later to see if we've remove the restrictions.
Alternatively, please try the following steps: Turn on the "All Cookies" function in your computer. For example, if you are using Internet Explorer, go to Tools/ Internet Options/ Privacy, and set the slider to "Medium High". The shopping cart will then record all the items that you have ordered.

Q:

Is the information I submit absolutely secure?

A:

Your privacy is carefully protected when you order on our website. Your credit card and personal information will be protected, will not share or sell to any parties. For details, please visit our privacy page.

Q:

Do you accept wholesale / Resell orders?

A:

Yes, we accept wholesale orders. Please contact us so we can help you.

Q:

Do you accept Drop Ship orders?

A:

Yes, we accept drop-ship orders. Please contact us so we can help you.

Q:

Do you have a physical store? Can I pick up the order in person?

A:

We do not have a physical store; only online shopping is offered. All Retail orders can NOT be picked up in person; all orders are transacted online and shipped by mail.

For details, please check with shipping or our notifications to you when the package leaves. If you are not able to check online, you may still call to your local post office by telling them the tracking number given by us, sometimes they will be able to locate the package even it is not showing online.

If anytime you have any queries, please contact our customer service staffs for help.

For more information for tracking your order and our latest shipping policy, pleasse see our Shipping Policy.

Payment Information (For retail customers only)

Q:

Can I mail in payments?

A:

No, we do not accept mailed payment.

Q:

Do you charge sales tax?

A:

No, sales tax is not applied at this time.

Q:

What can I do if my credit card is declined?

A:

Please check to make sure the billing address you put in the checkout matches with the credit card used.

Q:

What is a Card Verification Number and where do I find it?

A:

The Card Verification Number is the last 3 digits located on the back of your credit card.

For some reasons that some items are not allowed to purchase more than 1 unit, we are sorry for inconvenience caused. Your may come back later to see if we've remove the restrictions.
Alternatively, please try the following steps: Turn on the "All Cookies" function in your computer. For example, if you are using Internet Explorer, go to Tools/ Internet Options/ Privacy, and set the slider to "Medium High". The shopping cart will then record all the items that you have ordered.

You can track your order anytime at here. Please note that tracking is limited for some countries.

Q:

I want to cancel my order, what should I do?

A:

Please contact our Customer Service team for cancellation request. Please understand that we can only cancel orders that have NOT been shipped or processed and we do not guarantee the cancellation request could be fulfilled as the order could have entered the shipping process before we are able to cancel.

Q:

I want to change my order information or make some changes to the items I ordered. What should I do?

A:

We can not guarantee we can do that, but please still contact our Customer Service team for further assistance.

Q:

I checked the status of my order and it is on hold. Why is my order on hold?

A:

Orders are placed on hold when the billing address of the credit card is either not provided or does not match the billing address of the credit card used. Please Note: We verify the billing address to prevent credit card fraud. If your order is on hold, please contact us at as soon as possible.

A pre-order is that a new product that is still not yet in-stock and we accept customer to place order for that item and once it is in-stock, we can ship it out immediately, please see its corresponding product page for details.

Back order policy

Q:

What is a back-order?

A:

A Back-order is that an existing product that is out of stock and we are re-stocking from the supplier but we accept customer's order under such circumstance so customers do not need to keep monitoring our website for that product and we will ship out asap when it is in-stock, please see its corresponding product page for details.

Return Policy / Exchange / Process of RMA (for retail customers only)

Q:

How do I make a return for exchange or refund?

A:

We offer a 30-day return period.

Q:

I found one item missing from my order. What should I do?

A:

Please help to take some pictures showing what you had received with the packaging details, e.g. the stamps, the bag and any other important information that can help us to determine what we can do to help and send to our customer service team with your order number quoted.

Q:

What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?

A:

We offer a 30-day return period. Please contact our Customer Service team for further assistance.

Q:

How long does it take to process my return/exchange/refund?

A:

After we receive your return, it takes 3-5 business days for your return to be processed. For status, please contact customer service team.

Q:

What I need to note for Exchange?

A:

For Re-shipments, we reserved the rights:
1. to open the packaging and have it tested before shipping
2. to ship the replacement parts instead of the all the parts, packaging materials and accessories.

For all of the items, we will have the packaging information stated.
- Retail pack means the item is packaged in a form as what you can see in a normal street shop.
- Other type of packagings are Polybag, Bulk, Blister, Box. No matter which type of packaging, we guarantee the products are 100% good and brand new.