Comments

High ping does not tie up with the download speed. You could have a relatively slow connection with a great ping response.

First things first are you doing these tests over WiFi or ethernet? To get a remotely accurate indication you need to use ethernet as there are all sorts of environmental factors that can cause a WiFi speed drop.

Have you made any recent changes to your internal wiring? Added any handsets, extension wiring etc? Purchased any new equipment that could be slurping your bandwidth in the background? If you are running Win10 there has been a large feature update recently - could be that your PC(s) are downloading that?

I have found a line checker on the plunet site and it reports the following:

Current line speed:
35.6 Mb

All be it that I'm only getting about 22Mb down.

I'm paying for an 80 Mb fibre connection and used to get about 74 Mb so something is defiantly wrong somewhere.

You're paying for up to 80Mb. Check the small print!

But the OP was getting over three times the speed he is now getting. Therefore something has changed and Plusnet can't really hide behind the "up to" get out. If the OP was getting low to mid 20s Mb/s from day one then that would be a different matter.

Depending on what type of installation Brian The Dog has there are a couple of checks that should be done if not already. If it is a plug in filter type of installation and you have a master socket with the removable lower panel then remove this panel and plug into the test socket that is now revealed. This is a close to the line as you can get and eliminates any internal wiring from the equation.

Also if you have a plug in filter try a different one just in case that has gone faulty. Also do the tests with just the router plugged in with no phone plugged in.

Fibre installations used to use a modified master with separate sockets for router and phone. If you have one of those remove the lower section of the socket to isolate any internal wiring and test again.

Basically you need to try and eliminate as far as possible any fault with any kit that is your responsibility. If Plusnet do send someone out to investigate and they find it is your wiring or phone(s) causing the problem the fault may not get fixed and you could be looking down the wrong end of a £100+ charge.

I have found a line checker on the plunet site and it reports the following:

Current line speed:
35.6 Mb

All be it that I'm only getting about 22Mb down.

I'm paying for an 80 Mb fibre connection and used to get about 74 Mb so something is defiantly wrong somewhere.

You're paying for up to 80Mb. Check the small print!

But the OP was getting over three times the speed he is now getting. Therefore something has changed and Plusnet can't really hide behind the "up to" get out. If the OP was getting low to mid 20s Mb/s from day one then that would be a different matter.

Depending on what type of installation Brian The Dog has there are a couple of checks that should be done if not already. If it is a plug in filter type of installation and you have a master socket with the removable lower panel then remove this panel and plug into the test socket that is now revealed. This is a close to the line as you can get and eliminates any internal wiring from the equation.

Also if you have a plug in filter try a different one just in case that has gone faulty. Also do the tests with just the router plugged in with no phone plugged in.

Fibre installations used to use a modified master with separate sockets for router and phone. If you have one of those remove the lower section of the socket to isolate any internal wiring and test again.

Basically you need to try and eliminate as far as possible any fault with any kit that is your responsibility. If Plusnet do send someone out to investigate and they find it is your wiring or phone(s) causing the problem the fault may not get fixed and you could be looking down the wrong end of a £100+ charge.

A more constructive post, thank you!

It's not a separate plug in filter type: I have nothing at all connected (no phones) to that side of things.
The line terminates in the master box which I believe has a built in filter as it has two 'output sockets': One for phone which has nothing in it and the other feeds the BT openreach modem. From there it connects to a Technicolor TG582n Router then out to Main PC via ethernet (Plus wifi)

If it helps: With my PC off I did a speed test on my phone's wifi and got pretty much the same speeds as on my PC via LAN cable. So that would suggest that it's Router and beyond towards the line ?

I don't think that Plusnet or Openreach are doing anything deliberate.

If you can rule out your own equipment (which since your line speed is so low, would just be the router and any wiring up to the master socket) then I suspect you're feeling the effects of crosstalk - where your neighbours lines are interfering with yours (and vice versa). Not much can be done about this - it is expected behaviour and no ISP or Openreach would entertain a complaint about it.

I don't think that Plusnet or Openreach are doing anything deliberate.

If you can rule out your own equipment (which since your line speed is so low, would just be the router and any wiring up to the master socket) then I suspect you're feeling the effects of crosstalk - where your neighbours lines are interfering with yours (and vice versa). Not much can be done about this - it is expected behaviour and no ISP or Openreach would entertain a complaint about it.

But it would be best to rule out your own wiring first.

But can an engineer test for crosstalk and say that that is the issue? I mean it could also be a fault on their side and so fixable.

Might also be a router fault and as it's supplied by them that would be theirs to sort out as well.

I'm with plus net and have been for many years, I have the top package and had an issue like this the speed had dropped. I rang technical support, they got me to run some tests( I think it was this http://www.speedtest.btwholesale.com/ ). They can see the results. You can by pass your router, if you have a PC / Laptop with a network port connect this into the Open reach modem box, and set up a PPOE connection and dial in.

I think from the support site you can kick of a speed issue. In the end the issue was traced to something at the exchange. Took about 4/5 days for openreach to sort it.

I'm with plus net and have been for many years, I have the top package and had an issue like this the speed had dropped. I rang technical support, they got me to run some tests( I think it was this http://www.speedtest.btwholesale.com/ ). They can see the results. You can by pass your router, if you have a PC / Laptop with a network port connect this into the Open reach modem box, and set up a PPOE connection and dial in.

I think from the support site you can kick of a speed issue. In the end the issue was traced to something at the exchange. Took about 4/5 days for openreach to sort it.

Thanks that's useful information.

I have just completely reset my router to factory default and even powered down everything. Whilst powered down I removed and re-inserted all connections in case of corrosion and fired it all us again - Still only getting about 23 Mb on my wired PC or WiFi to phone. So it must be their side of things. I'll get onto the help desk tomorrow and see what they have to say.

Will report back

EDIT: Just run that BT wholesale speed test and the results are worse than I have been getting with other speed tests!

Do you have a phone you can plug into the line for a test? if so dial 17070 (should work on Plusnet as they are a BT company) and select the Silent Line Test. This, as the name suggests, should result in total silence on the line. If you hear any noise and/or crackles then you may have a line fault which is affecting your broadband. Whether it would affect the IP profile you are reporting I'm not sure.

Also, I don't know if it's relevant, but when running an Ookla speed test it looks for an 'Optimal Server' and come back with something not in this country. (Paris, Vienna) etc) - When I change it to a London server, all I get is 22-24 Mbs.

My IP is coming up as owned by British telecommunications and a location near me.

OK, that rules out that possibility.

Other than trying to contact PlusNet directly (much hassell involved!!!) post on the Fibre Broadband thread of the PlusNet Community forums. A staff member will pick up eventually and will walk you through fault checking and report a fault to OpenReach if required.

My IP is coming up as owned by British telecommunications and a location near me.

OK, that rules out that possibility.

Other than trying to contact PlusNet directly (much hassell involved!!!) post on the Fibre Broadband thread of the PlusNet Community forums. A staff member will pick up eventually and will walk you through fault checking and report a fault to OpenReach if required.

Brian

Yes I agree it's time to do that as I have exhausted all the things on my side.

In fact I have just come in from work and found a big red light on the router and no internet connection. Had to restart the router to get on here.

Hassle? Do you mean them making me go through all the things I have already done a million times?

I have in fact just this second done just that and chatted to an online person.

I felt sorry for her as I had already typed out a full two page report containing everything I had done and all the results. So I just cut and pasted that into the chat box! Lol

Apparently. .. wait for it... there is a fault on my line causing the problem! (rocket science right there!)

They say that it will be fixed by Friday.

Yes I should have done this in the first place.

Thank you for your input and help on here.

Irony: My connection has now completely gone down and even restarting my router isn't fixing it this time. I ve had to type this on my phone which I hate using. Oh well I see if I have any sort of connection tonight?