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2002 Chevrolet Silverado 3500 Owner Comments

Silverado 3500 4WD 8-cyl

Automatic transmission

65,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Chevrolet Silverado. While driving various speeds, the steering column makes a clunking noise whenever a bump is struck or driving over rough terrain. The vehicle was taken to the dealer twice to have the steering shaft serviced. The current mileage was 69,400 and failure mileage was 65,000.

Silverado 3500 4WD 8-cyl

Automatic transmission

25,000 miles

Clunking noise coming from the steering column, can be felt at any speed especially in gradual turns to left or right. Had problem fixed twice at dealer expense as a known problem. Now happening again, after having received a "redesigned" steering shaft. What is the problem" should the steering shaft fail every 20K miles? what if it comes loose, on the interstate, at 70 mph" someone should act to get this resolved premonitory!

Silverado 3500 4WD 8-cyl

Automatic transmission

24,817 miles

Owner - 02 chev Silverado pickup - VIN [xxx]. recently, I begin to detect a clunking noise coming from the steering column. At times, you could actual feel this through the steering wheel. I checked several on line consumer sites and discovered this is a documented problem w/ several types of GM vehicles. When I contacted several GM dealerships, I was informed they were aware of this complaint. When I questioned the dealerships further, they informed GM had issued service bulletins on this issue and had also revised the intermediate steering shafts design and replacement shafts are on back order. When I contacted GM, they contend, this is not a safety issue, but readily admitted the original design has problem. GM also contends it is not unsafe, nor are the shafts under recall consideration. I question gms views on this issue. Are these steering shafts being tested or reviewed for possible safety defects? the noise in my vehicle became so unnerving, I decided to have the shaft replaced, rather then chance a failure while operating the vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

Silverado 3500 4WD 8-cyl

Automatic transmission

miles

A D V E R T I S E M E N T S

A very noticeable clunk in the front end when turning right or left. Can be felt through the steering wheel and on the floor. This problem has exsisted for over 15,000 miles. Dealer put an extra heavy grease in steering shaft. Only lasted for about 2,000 miles. Several more grease attempts. No improvement. At 35,900 miles new front shocks. Problem is still present. I am concerned as to what may come next. Loss of steering? truck is now out of warranty and I am apparently on my own.

Silverado 3500 4WD

Automatic transmission

21,000 miles

Consumer complained about steering column problem. Consumer took vehicle to Chevrolet dealership, and was told that this problem was not a safety issue. Manufacturer insisted that consumer had to repair the problem and send in the bill, and they may consider it. Meanwhile, the problem recurred, and nothing was being done about it. The front end and steering column knocked at 21000 miles. The dealer filled the column with grease which corrected the problem until the vehicle was out of warranty. The consumer indicated that it sounded like the front end was falling apart. The dealer indicated that a new joint for the steering column is necessary.

Silverado 3500 4WD 8-cyl

Automatic transmission

25,000 miles

Truck had less then 25,000 miles when I noticed a 'loose feeling' in the steering when making turns and a discernible bumping. I found that there is a tsb on it(Chevy tsb 00-02-35-003A) and had it fixed under warranty- but from doing research I've found that this fix is a 'band-aid' and they really should replace the intermediate steering shaft with an improved model. Concern: Very distracting and concerned that it might make me ignore a more serious problem- such as 'loose lug nuts' or something else in the future (thinking it is just the same problem recurring when it is really a more serious problem).

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