My membership is not showing up on Apple Watch

Occasionally a variety of syncing issues can cause your active membership on iOS to not sync correctly to the app on Apple Watch. The solution to this issue varies slightly depending on the cause. Please try one or more of the following troubleshooting steps:

Newly purchased membership or membership renewal

If you have recently purchased a new membership or recently renewed your membership this may be the cause of this membership syncing issue. First, ensure that your membership is active on the iOS app under MORE>SUBSCRIPTION. If your membership is not enabled here it cannot be transferred to the Apple Watch.

If your membership is enabled in the iOS app please try restarting both the iPhone and Apple Watch to trigger a fresh sync between devices.

Once the devices are both restarted please open the app on both devices to allow the apps to communicate. This should trigger an immediate sync of your membership status.

Recently connected Apple Watch to a new iPhone

If you have recently connected your Apple Watch to a new iPhone this could potentially cause a variety of syncing issues. We have noticed that the first pairing of an Apple Watch with a new iPhone will often be corrupted.

In order to fix syncing issues between the Apple Watch and new iPhone please UNPAIR and RE-PAIR the Apple Watch to the new iPhone. This should immediately fix any syncing issues between devices.

Membership still not showing up?

These steps fix most membership syncing issues, but if you are still having trouble with your membership not syncing to your Apple Watch please contact support@fitiv.com so that we can look into the issue further.