Support

(1)Count the temporary password with a calculator.you can tell us complete time and date that it shows in your PC or Monitor.And then we will give you a temporary password. You can use this password to log in, you can follow this construction: System Setup - System management- User Management- Modify Password And the old password you can write in this temporary password that we offer to you. Don’t need to write in New password, then go to click ok and your System can restore without password.

(2） we can help you via Remote assistance to access your NVR System with Teamviewer software to restore the factory settings, and before work in remote access, you need to connect to your Recorder and your router with network cable, and then install client software go to open and search the IP Address and log in with this computer

（1）Please check whether the camera and NVR antenna are tightened or not. Then go to check your Wireless NVR and camera can work normally and put your camera near to your Wireless NVR to test whether the camera can view fluently

（2）You can use the antenna extension cord to prolong NVR or camera and the antenna extension cord also can be used prolong simultaneously.

(1)Enter Main Menu - set up - Network Setup- 3G( in the left side)（2）It includes five items of Dial-Number/APN/PIN/Account/Password among correct configuration （3）Dial number and APN are needed to set up and PIN for the Account and password, you can choose to set up （4）PIN decode is similar to four numbers of decode of Encryption type of SIM card.

（5）The above specific settings are directly related to the 3G network operating service provider (ISP) and you can go to consult to them.

（1）Please check whether the camera are powered on,the camera and NVR antenna are tightened or not and go to cover the photosensitive and check whether the IR light can open or light up and check whether you can heard the sound of IR CUT switch or not. you also can go to put your camera near to your Wireless NVR to test whether it can show the image if your camera far from your Wireless NVR

（2）You can go to delete the disconnect camera in the video management page of NVR,and then go to match code using network cable to connect to camera with your NVR.(if failed, you can try in several times)

(3) Click Auto Add to add(means network cable transmissionto add). If you fail to match code in many times, but the camera can be added when connect to the network cable. May be the camera WiFi module have some problem.If two ways of adding failed,please go to the next step

(4) Please connect your camera with PC with network cable and check if there is network showing and then go to use Search Tool Software to search the IP Address.if you can search successful and then go to screen shot the picture of version information to us and we can help you to give you upgrade package to upgrade the firmware.