Communication Process Model

Who was the sender? The Area Managers
____________________________________________________________

__________________
Who was the receiver? The Team Managers
____________________________________________________________

___________________
The message was to make in processing packets for redeploying soldiers at the airfield and all Eleven team managers would make them the same way.
____________________________________________________________

____________________
What channel was used to send the message? E-mail
____________________________________________________________

____________________
What was the misunderstanding that occurred? There are five forms that make up an in processing packet. Three of the five forms have carbon copies. Eight managers removed the carbons and three managers did not and added additional forms that were obsolete and when the soldiers were in processing and filled out the forms there was writing all over the place because of the carbons and it made the packets look unprofessional and when the three team managers was told this, they took offense. A meeting was called and the supervisor had a pre made packet to show everyone what one should look like and it made the area managers and team managers seem like they were not communicating with each other to make sure everyone was doing the same thing. The three team manager said they were told to do it that way by their area manager but there are two other area managers and their team managers’ packets matched each others. The other two area managers told their team managers to do it the correct way.
____________________________________________________________

_____________________
How could the misunderstanding have been avoided? It could have been avoided by having a meeting with the area managers and the team managers then put out the instructions to…...

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1
Who was the sender? | Mike (supervisor) |
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Communication Process Model
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|Who was the sender? |Retirement Protocol Office |
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Example 1:
For this example I will be using an example from an issue that arouse at work between a Supervisor and a Floor Lead in the airport between Gate agents.
Who was the Sender?
Immediate Supervisor
Who was the receiver?
Floor Lead
What was the message?
Confusion between gate assignments
What Channel was used to send the message?
Portable Radios
What was the misunderstanding that occurred?
Supervisor told the Lead Agent to assign certain gate to an agent; the lead misunderstood the number and assigned the wrong gate number to agent creating a delay on the flight
How could the misunderstanding have been avoided?
The supervisor could have been clearer about the gate that needed assignment, maybe repeated the number of the gate.
What did you learn about the communication process from this activity?
Clear communication is very important in the type of job I described above, I am not a gate agent but work with them on a daily basis, as they are a part of my job. While radio communications is what we use to talk to one another, I believe been clear on instructions and making sure the message was understood by the recipient is the main key for preventing this type of misunderstanding and making sure the operation runs smooth and no delays occur.
What seem to be the main causes of the misunderstandings?
I believe the type of radios being used, and maybe some sort of interference may have been the cause for the misunderstanding,......

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* Who was the sender?
In this particular scenario, I was the sender.
* Who was the receiver?
Jessica, my trainee was the receiver.
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The message was to complete an inventory audit by herself to ensure she knew how to do it and what to count.
* What channel was used to send the message?
Verbal face to face communication was used in this scenario as the channel to send the message.
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* How could the misunderstanding have been avoided? | * |
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...ASSIGNMENT 1.1: COMMUNICATION
PROCESS MODEL
Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below.
Who was the sender?
Service Manager
Who was the receiver?
Me
What was the message?
How to post certain invoices to a certain account.
What channel was used to send the message?
Email
What was the misunderstanding that occurred?
When he was sending me the emails he wasn’t telling me that he didn’t want me to do a certain thing and I was totally lost on what I was supposed to do.
How could the misunderstanding have been avoided?
It can have been avoided by him just calling me or coming to talk to me directly. He did end up calling me and explaining to me exactly how he wanted it done.
1. What did you learn about the communication process from this activity?
I learned that mistakes can be made but it’s just as easy for him to of called me and explained it to me over the phone instead of emailing me and confusing me even more.
2. What seemed to be the main causes of the misunderstandings?
The main causes of the misunderstanding were the way he was wording things in the email. It was totally confusing on how he was wording everything.
Who was the sender?
Warranty Manager
Who was the receiver?
Me
What was the message?
New cashier scheduling
What channel was used to send the message?
Email
What was the misunderstanding that......