Nikon announces service advisory for D810 'bright spots'

Nikon has announced a service advisory for the Nikon D810, in response to reports of 'bright spots' at long shutter speeds and in 1.2X crop mode. According to an announcement on Nikon's website, affected cameras will be serviced free of charge.

Apparently, the issue only affects cameras within a certain serial number range, and if you're lucky enough to have got hold of a D810 already, you can check the serial number of your camera against Nikon's database via the company's service and support pages.

Comments

I really cannot complain about any nikon products.My D2x had a firmware glitch,walked in to Nikon Melville Repair Center and the technician corrected problem while I waited. I now own a Nikon D800e,and my wife has a Nikon D300, and could't be happier.

Im surprised by all the Bs on this subject, I thinks the d810 is a wonderful tool to be used to take beautiful images, the IQ is outstanding. start shooting and stop reading the Internet, I think you will be happier outside shooting then inside complaining! Nikon is a great company that produces high end photo gear.I've used them for 50 years , I have switched to Canon once they make great cameras as well. I'm back to Nikon an I have to say I'm happier than ever. the d810 and d4s are the best there is at the moment. Hands down. See the world thru the lens of your heart.

I really don't understand the hype over a firmware upgrade right out the gate with the release. Nikon has stepped up to the plate to ensure that the issue is resolved in a timely manner. Nikon LA Is "next day air" shipping my 810 so I have it for a scheduled vacation. Great camera ... No complaints

What has happen to Nikon? I am disappointed and somewhat now gun-shy on buying Nikon Product. I had to return the D600 before the sensor problem was even announced due to problem with the SD card slot. Looking for a graduation gift, I tested the Coolpix P530 and P600… zoom was extremely sluggish on both and did not work about 16X on the P600. Last night, the pocket size Nikon of a friend was very erratic.

In my having owned and used Nikon since the early 1960s, I have never encountered nor was aware of this type of problems. I find myself recommending Lumix or Olympus to casual and fairly advance shooters.

Here's what Nikon Australia have said on their website:"Please consult your nearest Nikon service center if you own a D810 with the serial number belonging to the affected batch. They will keep your camera, and modify some of the image sensor adjustment values and update your camera’s firmware to resolve this issue. After servicing, the occurrence of bright spots in long exposures, and in images captured at an Image area setting of 1.2x (30x20), will be reduced.As image resolution and sharpness have been increased with the D810, even after cameras are serviced to resolve this issue, bright spots may, in some rare cases, be more noticeable in exposures longer than 30s than they were in images captured by previous cameras with the same exposure time. Should this be the case, bright spots can be further reduced by setting the D810's Long exposure NR function to On."

All I can say is atleast Nikon handled this problem the way they should have...by not hiding it like they did before with D800 focusing problems.I hope Nikon have learned from their mistakes. Offering a quick , proper fix will hopefully get them back on track to gaining peope's trust and support once again?

The Nikon website crashes when you try to print the shipping label. It says that you can't input more than 5 characters for the state. Well, Nikon's template (state field) spells out the entire state. UPS won't allow the label to be generated.

I have a D300, D700 - purchased 1 year after release and just purchased a D800e at a discounted price. All have no problems. D700 has 50k actuations. Usually doesn't pay to purchase a brand new release camera right away. Early adopters always pay top dollar and have all the teething issues to contend with.

Who cares? If you want a camera buy it. This mantra of waiting 6 months has become tedious. I've bought dozens of cameras the first run and never had any issues other than the D600 and I didn't even notice that for a few months.

Well, I'm going to buy what I want when I want and not worry about the minor quibbles. If cameras were exploding in people's faces on a daily basis I'd be concerned, but oil spots and noise specks that occur in ridiculous shooting circumstances aren't going to deter me from buying something.

never buying nikon again, unacceptable for a D810. shows there’s something very wrong with their product quality. i left my d600 at the service repair center, they can keep their junk. never buying a nikon product ever again!!

What a different world would we have if brands sells their products with advertises on package saying every defect that comes on it, by design obviusly, like cigarttes boxes telling you that smoke will kill you, or deadly fat on food.

fyi. It's a firmware fix that takes 15 - 20 minutes. The firmware can't be downloaded; you have to bring/ship the camera to an authorized Nikon service outlet, which, in Toronto anyway, can be done while you wait. Aside from checking your serial number on the Nikon site to see if your camera is affected, check the base of the tripod mount, even if your serial number is flagged. If there is a black dot, your camera is fine.

Sadly typical there are so many quelled by the 'isolated affect explanation' released for nothing more than damage control.The 'long exposures' and 'crop modes' may be what was reported, but it is by no means the only times hot/white pixels are occurring at an unacceptable level. Instead of the fanboy denial approach, how about take a look at Nikon's own marketing materials - when/if you can find them. Nikon France has conveniently removed most of the campfire images, and full rez samples. Those images were not crop modes, not 60sec exposures, they were simply higher ISO settings and are plastered by tens of thousands of hot/white pixels.

This is simply a result of the gain tweaking Nikon played with in offering the 'new' ISO64 sensitivity setting. Which is just the same range scale for Sony's 36mp sensor slid down to ISO64 and added Expeed processing. So the D800/e ISO100 became the new ISO64, and ISO12800 became the D810's ISO6400 - complete with variable gain artifacts...

The real issue to come will be the result of how Nikon has chosen to 'fix' the problem (remapping pixels) and at which sensitivity setting they start and stop at. Those remapped pixels will end up being an average of the surrounding pixels, losing all information of detail, color, contrast, and DR those pixels would have contained.Overall the approach is not unusual, almost all imaging sensors have bad photosites within QC tolerances that are mapped out during assembly, however the number becomes the underlying issue. In some of those images, that are now missing, there were literally tens of thousands of hot/white pixels visible. Possibly into the millions if measured purely on the absence of unique data versus simply being white.

To put it in a different perspective: I sent a D300 to be remapped for a couple dozen pixels that had become hot/lazy over the years, and was informed that the effects would be negligible if discernible at all. However as a good portion of my photography then was macro I was not 100% comforted by what Nikon considered negligible in conjunction with my specific genre. After lengthy correspondence with a senior tech and an engineer, I was assured that a few handfuls of pixels should not effect IQ of the sensor as ~24 pixels only represented a tiny percentage of the sensor - however - if they were looking at having to remap thousands of pixels for example (.00016%) they would strongly recommend a sensor replacement if not simply upgrading to a new camera. As some of the Nikon France images no longer readily available showed tens of thousands of pixels that would need to be permanently remapped (.00055%) it makes one question what the real 'fix' for the issue should be.

Thanks RealityCheck. I appreciate your comments. I'm torn about sending in my D810. If it's just a few pixels and LENR fixes it, I think I'm fine. Not sure I'd like to have lots of my pixels disabled. Even a few would be a bad thing if it's not necessary. Guess I'll have to take the shot and see what I have.

Nothing new, except Nikons new policy to react proactivly when an issue comes up. Your D800 as well as many other cameras would exhbit the same dots. I would suggest the Mansurovs test their older cameras too.

That is funny talking about broken record when many folks here have told you that you sound like a broken record.You argue that it's your right to post your opinion, even if it is a broken record. your rightSo do I, my opinion is that you should go back to the Point and shoot forums where you normally post.And your cat is ugly

LOL - Yes, I was editing it as he was replying, I saw that as well. I am pretty sure that once someone has replied to a post, that removes the option to edit the post so nothing nefarious as you suggest. That two minute window I took to reply is evident.

One time I bought this thing that came broken and so I called and I was on hold and then the foreign lady trouble-shooted through the prepared script they gave her and I thought she did it but then it did it again and I called back and I was on hold a long time and I had to drill though all the serial numbers and my particulars again just to get transferred to the right person and the call got dropped so I had to call back and do it again and then they were in a different time zone and closed for the evening while I was holding and nobody told me so the next day I called yet again and told them all over again so they said send it and so I did and seven weeks later I got a reconditioned replacement. So I don't know. But that wasn't Nikon.

It seems to be a general problem, not only Nikon: 5D3 also had a light leak, Fuji X-T1, leica released v1.0 firmware after the camera was shipped ... for T if i remember correctly, a lot of shutter vibration in a lot of cameras (olympus, sony) ...

So it is not a QC problem only, it's probably more complex, and it is more about the time that is spend today in a generation: engineering & testing. They all should have a break, and slow down the pace a bit to allow for their teams to do the job properly. But marketing is marketing, and it has always been more important than... everything.

There is no sure way to avoid problems with electronic equipment. There are thousands of components in millions of products. What's the chance of one of those products or models having a minor fault that can be improved with a tweak? Much higher than people imagine, even with strict controls.

If Nikon releases new models (that professionals evidently enjoy), they are slammed if there is a minor problem and offer to fix for free. If Canon doesn't release a new product for years, they are slammed for not being more prolific with their camera releases. The thing is, Canon's product - while of high quality - has about the same risk of having a random defect. Either way, they will be criticized. It is little wonder that most companies couldn't care less about moaners.

Anyway, in the past, cameras routinely had problems but users just took the practical steps of return or repair. Everything seems to be drama these days, as people use the internet to moan about their every waking moment.

Agree. But the consumer has to share some of the blame for this. To many people are willing to "update" to a new camera every few months. This short update cycle does not leave enough time to fully design and test products.

There are also many part suppliers which increase the likelihood of products defects if quality control is not thorough enough. Products are rushed to the market and early buyers often get defective products.

Brands are aware, they gamble because in the end it's cheaper to sell more cheaper cameras and fix or replace defective ones than spend more money with QC.

This is not a new problem really, but it has been getting worse since the arrival of the digital age.

What's up with Nikon lately? I don't understand their policy - flooding the market with FF models (the new one will the 8th new model in the same time Canon had 3) and one problem after another? ... and all this in an era of ever shrinking sales? Surely all the new model releases and continous QC problems must be hurting somewhere?

Still the Fukushima Nuclear Powerplant is leaking radiation. Polluting the sea and land. Its a crisis that doesn't get much attention though will have big impact for people and animals living in the area. :(

I studied physics at TU Munich, where we had our own research atomic reactor. Did measurments outside to learn the basics, but no increased radiation could be detected. Go to a concrete wall and you have more.

DaveE1: Not inside the facility close to the core, but, as I wrote, outside the plant. Depending on the materials used in concrete you have: Ra-226 7-92 Bq/kg, Th-232 4-71 Bq/kg, K-40 50-1300 Bq/kg. Tiles can have high radiation, too, by the way.

HFLM, there may be some people in Chernobyl and Fukushima with their face in their palms and shaking their heads, as they read your casual dismissal of nuclear leaks and radioactivity issues. But you're not affected. That's the main thing, ye?!

??? I'm not talking about nuclear disasters, just about measurements outside of non-leaking plants. By the way, I specialized in a different area as I'm not a fan of nuclear energy due to desasters like Chernobyl (we experienced that as kids when our mushrooms for example could't be eaten), nuclear waste disposal or Fukushima now. We have another debate every year in Germany about the so-called Castor transport of nuclear waste. So I hope you misunderstood me here, as I don't favour it at all, I referred only to the measurments I know of.

HowaboutRAW:A bad left AF point would make a DSLR unusable if you needed to keep something on the left in focus continuously (say for instance a lot of wildlife photographers keeping an animals moving head in focus).Anyone who doesn't think about having that option open for themselves when all it takes is a free repair, is a bad photographer.Same as anyone who'd carry on with a faulty camera that couldn't do long exposures when it could be repaired for free.

Stop suggesting we all buy something for thousands and then just deal with it when it's plainly faulty.Carry on bending over in front of corporations and shouting "ready now!" if you so wish :P

Pastynator: but in this case the camera works as advertised, as LE-NR set in menu does dark frame substraction (what is what many astro-photographers do anyway, as I'm told) and gets rid of the problem. It's only less convenient as you need to wait longer. Why didn't people get crazy about the light leak from other brands like Sony or Fuji?

@Pastynator: "Anyone who doesn't think about having that option open for themselves when all it takes is a free repair, is a bad photographer."

I fail to see how not fixing your camera by choice makes someone a "bad photographer". Being a good photographer is about the ability to make consistently good images is it not? Or is a photographer only good when his gear is good?

JDThomas:"Being a good photographer is about the ability to make consistently good images is it not?"

Photography is also about making practical, logical, logistical decisions to enable you to get into a situation to be able to use your talent.

If you make bad decisions with the preparation of gear or any of your resources that renders you unable to take advantage of a situation, and in the end not get the shot, then yes that makes you a bad photographer.Photography requires a marriage of both creative and practical skills.

You're either just being ridiculous now or the comments have gone right over your head.

You're mistaking the capabilities of certain gear you need for a certain situation, with the capabilities you have and need of your gear THAT AREN'T FUNCTIONING due to the choices you made.

If you were insisting out of bloodymindedness on using manual focus to take photos of fast flying birds coming towards you, then yes i'd say you were a bad photographer.I'd like to see your talent get 9/10 photos per second in tack-sharp focus of a puffin flying right at you in manual focus for instance. It's not humanly possible.

I'd like to see you and your talent use manual exposure if it wasn't working :)

Please re-read what i was saying above. I was basically saying to look after your damned gear so that it does everything it is supposed to do in case you NEED it to. Because that happens often.

Wow so fast response Nikon!? they must have a Gremlin 24/7 just to read the first feedback from the internet now that each model comes out, from the malady of D600 . Nice action Nikon, I hope that china does not overtake you again. Anyway, it is seen that the quality control is still not at the desired levels, or do not make sufficient tests, causing all situations the product before entering into marketing. They need to try harder.

I am an extremely dissatisfied Nikon D800 customer sharing my opinion in a thread about a faulty camera that Nikon has released. I can share my opinion as much as I see fit. Grow thicker skin or something.

Clearly you have some strange attachment to this corporation, it's sad really...

I'm the future, you can just ignore my posts and I will do the same for you.

Simply tell the person openly and honestly that you believe that there is a problem with the camera. Tell them to talk with other users and do their research online. Be absolutely honest with them and let them know that many cameras from various brands have some problems (light leaks, focusing issues, colour casts, sticking shutters, overheating, etc.), and that is a normal risk with electronic goods. Finally, let them know the fact that many professional photographers have, and continue to, shoot top class images with your model of camera.

When you are satisfied that you have done your best to let the potential buyer know what they are buying, then sell it to them for thousands in cash.

You then have a clear conscience and they have an excellent camera at below shelf price.

The last part of your plan might be to buy something (not necessarily another camera) that brings some joy to your life. I have read your comments here and I wish you success.

I have thought about it but it's not worth it, I am not going to throw it away (buyers will expect too much of a discount! The IQ is fantastic, that is indisputable. It functions OKl for how I now use it so it will be with me until it dies. I just don't need to purchase anything from Nikon in the future.

One day I will hopefully be past the anger I have towards Nikon. Until then I will share my opinion/experience with anyone I choose...

Actually there is nothing wrong with the D810. Nikon and Adobe partnered up. Nikon is secretly installing rentable firmware that will soon make users have to pay them monthly in order to make images.

They saw the success Adobe is having with software rental and decided to mirror the business model. Don't worry though, the new firmware is time stamped and doesn't go into effect until the new D820 comes out.

In that case, They don't need to make pepole pay, all creditcard nmbrs from Adobe rentals are already in the public domain. All Adobe need to do is to inform which users that use Nikons.- And start charging...:D

According to reliable sources, the bright spots on the D810's sensor is an oil-withdrawal symptom. Also, the lack of oil on the sensor surface used to protect it from harmful sun rays causes the sensor to produce white spots, similar to sun spots. To fix the problem you can reapply a thin film of SPF +50 sunscreen oil; for details how to do it seek advice from D600 users.

Yes--;See after spending $3000 more US ---we want a error less camera--we do not want 50 mega pixel--!In India I live almost a non commercial place--to buy a camera We have to go to a near by city--but there is not a good service centre--once when I approached Canon Master Service Centre,Leve-4-,they informed us that after service camera will be sent to a collection centre--and my Collection centre was Guwahati--they could not find the address of Guwahati Collection centre!& sad to say that the number of camera sent for service from north east in comparison to other places are very few!--

That means--I want to say--the service is not easy from my place--remote and almost inaccessible-;So where will be my mental peace after spending my life's savings--may be in loan from bank!In my place the earning from photography--is a distant dream--what I had spent--just for my hobby and serious photography--daily life's costs are increasing too.

- Too many flaws in their last models. Even if they admit it, it doesn't improve their reputation. - The product design is 90s, the DSLR "technology" at the end of it's era. - The mirrorless strategy is pathetic. Overprized, tiny sensor.

No way they are going to win new customers in the younger generation with the current strategy.

Haha, you're not too bright are you? You didn't state an opinion, you phrased it as fact.

If you expected to insult me with the "fanboy" comment you missed the mark. You can't hurt my feelings over a corporate entity that I have nothing invested in. I'm hardly a Nikon fanboy, I shoot with my Leicas about 90% of the time.

In any case a camera is just a camera I don't place my self-worth in some meaningless piece of gear nor do I have undying loyalty to a brand.

Haha. You're an idiot. Plain and simple. I'd love to explain to you why opinion and statement of fact are different than each other but you obviously have little grasp of basic grammar.

I'd like to stoop to making fun of your heritage as well, but there's no point in that. I'm gonna go off and ride my bucking bronc into the sunset. And for what it's worth, I carry a semi-automatic pistol not an revolver and I never point it unless I'm gonna use it. Yee-haw you retard.

I'm no native English speaker. No need to continuously insult me and play a teacher. Got beaten and bullied too much at school I guess... Better get some mental help, hope they have it over there in your desert!

My D810 was flagged as affected. Luckily, we have a Nikon Service Center here in Vancouver. I brought it in this afternoon and twenty minutes later, I got the camera back. I am not sure if the firmwares have been updated. It has versions C1.01 and L2.005. I do not know what they started out with.

I have never noticed any problems with my camera. I have taken long exposures but never noticed anything wrong but then, I was not looking for it either.

Amazing that Nikon in Richmond didn't give it back to you and say it's unfixable but you can buy a replacement for $3499.

Or then, once you argue with them, they say the camera can be saved but due to the 'impact damage' it will cost $1000+ repair. Then, you can argue that and they will make you a 'compassionate' offer to repair the camera for $600...

Any idea what actually is being fixed? Replacement of hardware or simply a secret firmware fix? My serial is flagged but I have not experienced the issue. I don;t really want to be without my camera since my backup is the old D3 :/

One would think that with such a quick replacement/revision of the D800 Nikon would have tested this camera thoroughly through all batches.It's appropriate for all eyes to be on them in regards to quality control since they've had issues with it recently.Kudos to them for acknowledging it quickly. Hopefully this will begin to restore faith in then, if it's not too late by now.

@ FramerTook a look at your posting history and you seem to spend an awful lot of time in the point and shoot forums…Sooo, the D810 is probably not a camera that you would ever shoot anyway, much less have the $3500 to spend on.Just saying :)

I wait 6 months minimum. First I don't want to be a beta tester, second there'll be new fw to improve things most likely, third prices will ease and/or supply will improve after demand drops. Nikon have quite the reputation these days.

What's wrong with it? For low ISO, high resolution shooting, which I suspect is what most D810 buyers are going for, there are zero problems with SNR. In fact, this sensor (and the ones in the D800/600) are unparalleled when it comes to low ISO performance.

You know what does need improvement? Shadow noise in Canon DSLRs. Not to knock Canon's FF offerings - they're superb at high ISOs. Their low ISO performance could be better though.

Could you be more specific about what you mean by dynamic range problems? As far as I'm aware, the D800/810 still hold up pretty well at ISO 400 if you match image sizes with whatever you're comparing them to.

We could just be talking past each other too. You probably value highest attainable image quality, while I value catching the right moments and getting it in focus (with lower standards for resolution/noise).

Above base ISO, the colours with the D800 start to look washed out even shooting raw and with good lenses. Whereas the Df doesn't have this problem. And then of course the D4 and D4s have a better AF system than the D800--no problem left AF points either.

Matching pixel count (downsampling the D800 files) wouldn't do anything about this problem.

Put the recalls into perspective - auto defects that need recalls can kill you. GM is recalling near 100% of several model lines over five years. Makes Nikon's track record look pretty good - and nobody died from D600 oil spots.

"nobody died". Perhaps true, but off the point. When you pay that much for a high end product, it's pretty frustrating to have an issue like that, even if you only occasionally shoot at small apertures.

And for people shooting with small apertures all the time, it must be very frustrating. Cloning out spots isn't my idea of fun.

Look, every issue is "minor" and can be worked around, short of having the whole camera fall apart. But we shouldn't have to work around things when we put down so much money. Full frame cameras just aren't cheap - that's why people have high expectations.

True. You do need to put things in perspective. However, whether it's a camera, automobile or lamp, just what the heck is up with the engineers that design these things? In this day and age of gazillions of computation per second computers, there is little excuse for designing something that's faulty. That goes for the machines on the production line that makes these gizmos. Errors always seem to slip through and I suspect most anything made is imperfect at some point or to a degree but it irks me when something that should not be an issue, is. Granted, some companies deal with issues in a timely fashion (in this case Nikon and this time, timely) but google the word "recall" and other than the movie, the number of hits is absurd. Get it together before putting your products on the shelves.

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