Community Survey seeks residents’ opinions on city services

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What do you like most about Fort Worth's city services? What areas need improvement? Residents will have the opportunity to share their thoughts via the 2017 Community Survey.

Yours could be one of 4,800 households in Fort Worth to receive a survey asking opinions about the quality of city services.

Fort Worth has conducted a community survey periodically to assess satisfaction with city services. The last survey was in 2015.

For the 2017 Community Survey, the city is partnering with ETC Institute to administer the survey. The Olathe, Kan., company has conducted previous surveys for the city and will provide historical information and comparative data from other cities across the state and nation.

A six-page survey will be mailed soon to a random sample of 4,800 households in Fort Worth. Residents can complete the survey by mail or online using a special code. The questions are a combination of previous survey questions and current topics and projects.

About 10 days after surveys are mailed, residents who received the survey will be contacted by phone. Those who have indicated that they have not completed the survey will have the option of completing it by phone. Interviews will be conducted in English and Spanish.

The survey will ask residents if they would like to participate in follow-up focus groups.

Survey data will be available to the public this summer and will help guide city staff in formulating the 2018 budget.