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Bhavik Joshi, Computer Software Engineer

Category: Printers

Satisfied Customers: 276

Experience: Product Developer at Computer Science Corporation

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Canon Pixma MG5620, support code 6000 error. Turning off,

Customer Question

Canon Pixma MG5620, support code 6000 error. Turning off, unplug, plug, turn on did not fix.JA: Has your Canon done this before? And can you guesstimate how old it is?Customer: First time. About 2 years old.JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?Customer: MAC OS X El CapitanJA: How long has this been an issue? What happened right before this popped up?Customer: Yesterday I printed one page document successfully, as usual, then tried to print another document when the printer error came up.JA: Anything else you want the printer expert to know before I connect you?Customer: Not that I can think of. Thanks, Pearl.

Thanks for your reply. As I'd already tried the Turning off, unplug, plug in, turn on, which did not fix, and no paper jam or foreign objects, since it had just printed one doc successfully, it looks as if I'll need to buy a new printer rather than put money into this one.

While I was hoping for a more positive response to fix the printer and I'd already mentioned that I tried the procedures you suggested, I agree to pay the balance. However, I recommend in the future that you supply helpful comments specific to the inquiries, rather than the general ones shown in our exchange.