Product details

Returns policy

[ReturnsPolicy]

Debenhams is happy to exchange or refund purchases that have been made against your gift list (exclusions apply*). This policy does not affect your statutory rights.
You can return items by visiting your local store and they will either exchage your product or have the money creditited to your weddings giftcard.

2.1 Our display of products on our website is an invitation and not an offer to sell those products to you.

2.2 An offer is made when you place the order for your products. Please see Customer Services - New Customers for information on how to place an order However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).

2.3 We take payment from your card, when we process your order and have checked your card details. Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.

2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us.

2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the products you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above). Very occasionally an error may occur resulting in the products described on our website not being the products actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other products we may have available or the products which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled.

2.6 The contract will be formed at the place of despatch of the products.

2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions.

2.8 Some countries have import restrictions on certain products or materials. You are responsible for checking with local customs authorities before placing an order for international delivery. We cannot accept any responsibility for any delay or failure in the product reaching you due to any customs, legal or regulatory restrictions. We may at our discretion refuse to process an order for any product if we believe that delivery may be subject to any restriction in the destination country.

2.9 Please note that for some international deliveries, any manufacturer warranty may not be valid, manufacturer service offerings may not be available, product manuals, instructions and safety warning may not be in destination country languages and products and their accompanying materials may not be in accordance with specific standards, specifications and labelling requirements in the jurisdiction of delivery. We do not accept any liability for any loss or liability caused due to these circumstances, including (without limitation) any delay or failure in delivery. If you have any questions on this, please raise them with us before placing your order.

2.10 You are responsible for ensuring that the product you have ordered can be lawfully imported in to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country. You are advised to make any necessary checks before ordering.

2.11 Please note, we will be complying with English law on data protection, privacy and marketing which may differ from the law in the jurisdiction of delivery. We will store and process your personal data in accordance with our Privacy Policy.

2.12 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records.

3. Payment

3.1 Payment may be made by any of the methods indicated on our website. Payment shall be made in pounds sterling. Please view our Payment Options. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.

3.2 If paying by giftcard, please make sure that you have enough money available to spend on it before placing your order otherwise we will be unable to accept it. We do not accept giftcard payment for International delivery to France, Germany, Spain and Sweden.

3.3 The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries to the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

3.6 All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

4. Delivery

4.1 All deliveries to destinations outside the UK may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.

Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility.

4.2 Before placing an order, it is your responsibility to check that any products ordered from debenhams.com comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.

4.3 It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery.

4.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

5. Cancellation

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of products made to your specification, clearly personalised or unsealed audio or video recording or computer software). Where the products have been delivered to you, you may cancel them up to 7 working days, starting from the day after the products were received, in line with the Consumer Protection (Distance Selling) Regulations 2000.

The following procedures will apply:

5.1 You can email our Online Customer Services Team at contact.int@debenhams.com. If you have contacted us to cancel before delivery of your products, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled products or return them to us.

5.2 For instructions on how to return an order, please visit the international customers section of our Returns & Refunds section.

6.2 You will be liable to pay the cost of returning unwanted products back to us.

6.3 Where a product is faulty, damaged or materially mis-described we will refund the original delivery charge and the cost of posting the products back to us via your local postal office up to a maximum of £7.50 per kg. We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products. We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason. A proof of return and any documentation including details of any taxes paid must be obtained. You must email Online Customer Services to arrange your refund before returning your products.

7. General

7.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted.

7.2 All measurements are approximate.

7.3 The reproduction of colours is as accurate as the photographic and production process will allow.

7.4 The reductions shown in outlet sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.

7.5 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.

7.6 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.

7.7 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.

7.8 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.

7.9 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under this agreement shall operate as a waiver of those rights.

7.10 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.

7.11 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

7.12 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters, save that we may bring any action for recovery of products or monies against yourself in a court of the jurisdiction in which you are resident from time to time, or to which a product was delivered.

The Biggest Ever Half Price Sale Event

1. Up to 70% off.
2. Excludes handling and delivery charges.

Voucher codes and other external site promotional codes

These terms and conditions apply to any codes found on external sites to Debenhams
1. Items must be purchased in one transaction.
2. Promotion codes cannot be used in conjunction with certain other discounts or offers.
3. Only one online discount may be applied to each transaction.
4. Promotion codes exclude handling and delivery charges.

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS UNDER ENGLISH LAW

Delivery Information

Your gifts will be delivered to you on your chosen delivery date* that you will set up when you registered with us.

*Delivery Exceptions
Where possible all items will be delivererd together from your host store on your chosen delivery date.
There are some items that will be delivered directly to you from our suppliers once they have been purchased from your list.
These include: Large items and Furniture (please note that these items could be delivered up to 12 Weeks following purchase from your list).
Early delivery items will be delviered to your chosen delivery address once they have been purchased from your list.