Mission Statement

Mission

Our mission is to complete our customers rent a car needs in Croatia and, in doing so, exceed their expectations for service, quality and value.

We will strive to earn our customers loyalty by working to deliver more than promised, being honest and fair and "going the extra mile" to provide exceptional personalized service that creates a pleasing business experience.

Treat employees and customers like family and never compromising our commitment to superior customer service. We will work to engage the community in which we operate, improve diversity through our ranks, and contribute resources to the causes that matter the most.

Although it is our goal to be the best and not necessarily the biggest or the most profitable, our success at satisfying customers and motivating employees will bring growth and long-term profitability.

After all, we are not entitled to our success. We have to earn it, each and every day.

Vision

Our vision is to be the premier and preferred rental company on Croatian car rental market and to offer service beyond customer satisfaction and demand.

We want to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

Values

Our values help us drive our objectives and provide us with guidelines by which we achieve good results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, become a successful team we can achive full potential.

Integrity We insist on open, honest and fair relationships with our customers, each other and business partners. We believe this is the only way to do business.

Leadership We will continuously strive to 'do the right thing' in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow.

People We respect our employees and value their contributions. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at NOVA rent a car in Croatia.

Clients We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.

Entrepreneurial Spirit We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our position as the one of premier providers in car rental business.

Objectives

We are customer focused organization; we listen to our customers by providing them superior service exceeding their expectation. Thus earning their trust, respect and confidence.

We are a unified team, where we believe in collaboration, professionalism, investing in our employees, technology, quality, continuous learning and improvement.

We consistently believe in the sense of originality and its innovation, as we empower our people to be inventive and resourceful.

We value our role in the community, where we recognize the responsibility and opportunity to contribute to society and make a meaningful difference.