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First Unlimited

First Unlimited, the most convenient way to pay monthly for your bus ticket and save money!

At First Bus we’re working hard to improve our ticket choice to ensure we’ve got the right travel solution for our customers so we’ve introduced First Unlimited, a monthly subscription ticket delivered straight to your mobile. Your ticket will be automatically renewed taking away the hassle of repeat purchasing.

You could save up to £60+ a year with First Unlimited instead of buying an new ticket every month

By signing up to First Unlimited you could save money off your bus ticket. Use the drop down below to see what you could save in your area.

For a monthly payment, you’ll have unlimited travel on our First Bus services in your chosen zone **. After the initial card payment your monthly payment will be taken automatically by Direct Debit and a new First Unlimited mTicket is automatically activated in your wallet on our mTickets App.

To sign up, select the area you want to travel in from the drop down below -

If you haven’t got the mTickets App already it’s free to download to your phone from the Apple App Store and Google Play, just click on the icons below.

There’s no minimum contract period and you can end your First Unlimited subscription at any time but you will need to give us at least 10 working days’ notice before your ticket renewal date, to allow us to so stop your Direct Debit payments. If you fail to give us enough notice you may be charged for the issuing of the subsequent month’s ticket. See full terms and conditions here.

So sign up to First Unlimited the hassle-free way to pay for your bus travel!

+Saving shown based on the average annual customer saving available when compared to the cost of 12 equivalent paper month or 13 4week tickets, purchased from our website or Travelshop. Savings may also be made when compared to tickets purchased on our mTickets App but these may vary. Excludes promotions and tickets purchased as part of the First Bus Commuter Travel Club.

*First Unlimited is the cheapest available ticket to purchase when compared to the cost of 12 equivalent paper or mTickets month or 13 4week tickets, purchased from our App, website or Travelshop. Excludes promotions and tickets purchased as part of the First Bus Commuter Travel Club.

**Some services will be excluded – see specific ticket description for exceptions.

First Unlimited FAQs

You can sign up to First Unlimited on your local web page in the ticket prices section. Use the drop down menu on this page to take you to the relevant section.

No, Tickets are only valid when accessed via our mTickets App so you will need to set up an account (there are no paper alternatives available). The mTickets App can be downloaded to your phone from the Apple App Store and Google Play. Please see our mTickets FAQs to find out about the many benefits of using our mTickets App and see how it works.

Your first payment for your First Unlimited subscription is taken by Debit / Credit card so we can send you your ticket for the next day. This provides us enough time to process your application, but does not guarantee acceptance to the First Unlimited subscription scheme should the set-up of your Direct Debit subsequently fail.

There is no minimum subscription period, however to end your First Unlimited subscription you will need to give us at least 10 working days’ notice before your ticket renewal date, to allow us to so stop your Direct Debit payments. If you fail to give us enough notice you may be charged for the issuing of the subsequent month’s ticket.

After the initial payment, your monthly Direct debit payment is taken two working days before your ticket renewal date each calendar month. You need to take into account weekends and bank holidays which are not counted as working days.

If your Direct Debit payment is unsuccessful we will make one further attempt to collect payment. If unsuccessful we will cancel your First Unlimited subscription – see Subscription Ticket Terms and Conditions for further information.

If you wish to cancel your First Unlimited subscription please let us know by contacting our Ticketing Team, on 0345 340 9023 or email them at first.etickets@firstgroup.com

Please provide your name, customer reference number, phone number and email address. You must give us at least ten working days’ notice of your intention to cancel your First Unlimited subscription agreement or you may be charged for the issuing of the subsequent month’s ticket.

Download the mTicket app.
Pay without cash.

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