A ChISVA is a special worker who can help you and provide support to you if you have experienced rape, sexual abuse or sexual exploitation at any time in your life.

What can I expect from my ChISVA?

Support

Together you and the ChISVA will see what your needs are, and what possible risks you may be facing. Then your ChISVA will be able to create a support plan to make sure we cover your needs and reduce your risks.
Your ChISVA will explain the criminal justice process with you, and support you through the criminal justice process. If you have not been to the police, your ChISVA will talk to you about your options, and if you do choose to go to the police they will support you with that as well.
Your ChISVA will help you to access any sexual health or medical attention you may need.
If you want to, your ChISVA will help you get support from any other people who can help you, like counselling or housing services.
Your ChISVA will not tell you what you should and shouldn’t do, but they will support you to understand and make your choices.
If, for any reason, you don’t feel comfortable with the ChISVA you are working with, that’s ok, you can ask to see a different ChISVA. Please speak to the ChISVA Service Manager, Jemma Price by calling her on 01905 611655. She will be able to talk to you more about this and help you.

Appointments

You and your ChISVA will agree how often you meet and contact each other.
Your ChISVA will make sure they arrive on time and they expect the same from you. The agreed waiting time is 15 minutes.
If your ChISVA is unable to attend the appointment they will contact you as soon as possible.
We ask that you give as much notice as possible if you cannot make your appointment. We might be able to offer someone else the session that you cannot make.
If you miss two appointments in a row, we will assume that you do not want support from us at the moment. When you feel ready to, you can always call us anytime to get support from us.
Violence or aggression towards anyone during the session will not be tolerated and your ChISVA has the right to withdraw the service at any time.

Confidentiality

When you agree to the support, you will be asked to sign a confidentiality agreement. This will be explained to you by your ChISVA.
If you tell us any information that is relevant to the police investigation or court proceedings, which may influence the criminal justice outcomes, your ChISVA will encourage you to share this information with the police or the CPS.
Your ChISVA may take some brief notes during your sessions. These are factual notes and are stored safely on a secure database. Only your ChISVA and other relevant staff members will see these. Your ChISVA will not be allowed to show them to your parents, friends, relatives or teachers. Sometimes during an investigation the police or CPS may want to see them, or they may be wanted as evidence by the courts. Your ChISVA will only give the police or the courts these notes with your or your parents’ permission or via a court order. If this happens we will talk to you about it first.

Contact between sessions

Contact between sessions will be agreed by you and your ChISVA.
If you think you need extra support or have a question that cannot wait until your next arranged session, then please contact your ChISVA.
If you contact your ChISVA outside of these hours, then you will not get a response until they have come back to work.
Sometimes your ChISVA’s hours may change due to training, court cases, time off or illness.
You also need to know that our organisation has a Stalking and Harassment Policy, which your ChISVA will explain to you.
Please remember that we also have our West Mercia Rape and Sexual Abuse Support Centre Helpline which is open during the following days and times:

Monday 7.30pm to 9.30pm

Tuesday 1.00pm to 5.00pm

Thursday 7.30pm to 9.30pm

Friday 10.00am to 2.00pm

There is also a 24 hour answerphone which you can leave a message on if you want to.

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