Can I switch to prepaid connection?

#airtelThanks

What is #airtelThanks?

#airtelThanks is a reward program for our valued Airtel customers. It gives them access to a host of exclusive benefits. #airtelThanks, rewards the customers by customizing the rewarding system, free digital contents, VAS offers & exclusive benefits based on their usage.

Now any airtel customer can enjoy a host of benefits with this program. Customers can claim their benefits/exclusive offers only through ‘my airtel’ App.

How can a customer join #airtelThanks Program?

Any airtel customer who successfully registers with ‘my airtel’ app will be eligible for this program.

How can a customer claim their benefits?

It’s as simple as downloading or upgrading ‘my airtel’ app to the latest version and clicking on the #airtelThanks banner. Here, the customers will know the benefits they are eligible for and can claim this by simply clicking on it.
If a customer requires the link to download ‘my airtel’ App, inform the customer to send an SMS as below.
Type “DATA” and send to 4321
This feature is only available for iOS & Android OS users.

What type of benefits does #airtelThanks offer?

#airtelThanks offers a variety of exclusive benefits. These benefits are customized based on the usage of the customer. Customers can see all the eligible benefits on My Airtel App. Some of these benefits are as below:

Important Information

Are you sure that the connection used by you is registered under your name?

Dial #132# to check ownership of the connection

If the SIM card is not registered under your name, visit the nearest Brand Shop, Airtel Store or Sewa Centre immediately with relevant documents & get the connection transferred to your name. Click Here

This is a TRC (Sri Lanka Telecommunications Regulatory Commission) directive.

How to react to nuisance messages or calls?

Simply lodge a complaint at your local police station and refer to your respective telecommunication network with the relevant information

How will Airtel inform winners?

Winners of all promotions held by Airtel will only be notified via Customer Care-755555555/Corporate office-759557000

How to check your mobile number?

Dial *11#

How to trace a mobile phone if lost?

You will need to know your IMEI number to trace your phone. Dial *#06# to find out your IMEI number

If you lose your handset, you will have to lodge a complaint at your local police station and they will take it forward from there.

Receiving Promotional Calls & SMS

Control unwanted promotional messages & calls

USSD Based : Postpaid *550# → Select Option "6" → Select Option "8"

Post-Paid : Dial *155# → Select Option "7" → Select Option "8"

*Kindly note that the above request will be processed within 2 working days.

Register / Re-Register For Prepaid

How do I Register / Re-Register For Prepaid?

It is a Government requirement to have your SIM registered under your Name and Address. Dial #132# & check your information. If it differs kindly re-register your connection immediately. You can register, re-register your SIM or update your current details at one of our Brand Shop, Airtel Store or Sewa Centre Click Here

Documents required: Copy of NIC or Driver’s License or Passport

AirPay

What is Google Airpay?

Airpay service enables both prepaid and postpaid customers to purchase content from Google Play using their mobile balance. This feature is enabled for ALL Android users.

How to get the service?

Customers can easily activate Airpay on their android handsets by adding ‘Use Airtel Lanka billing’ in the payment methods of their Google Play account menu. Once the activation is complete, the user can simply click on ‘Buy’ on their favorite Google Play content, select ‘Bill my Airtel Lanka account’, and provide their Google account password to confirm the purchase.

How to provide Refund?

To avoid accidental purchases, Airpay comes with a refund option that is visible immediately on the purchased app and lasts for two hours Users can keep full track of their Airp
ay purchases via ‘Order History’ in their Google Play account menu.

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Privacy Policy

Bharti Airtel Limited is a leading global telecommunications company with operations in 16 countries across Asia and Africa. We at bharti airtel lanka (hereinafter mentioned as "airtel") are committed to protect our customers’ personal information and/or sensitive personal data and strive to maintain the privacy of your personal information.

For your information, “Personal information” is any information that can be used by itself to uniquely identify, contact, or locate a person, or can be used with information available from other sources to uniquely identify an individual. For the purpose of this policy, sensitive personal data or information has been considered as a part of personal information.

Airtel does collect your personal information for a variety of regulatory and business purposes. These include, but are not limited to:

Anticipate and resolve issues and concerns with our products and services

Promote and market our products and services which we consider may be of interest to you and may benefit you; and

Ensure adherence to legal and regulatory requirements for prevention and detection of frauds and crimes.

Airtel’s Privacy Policy is designed and developed to address the privacy and security of your personal information provided to us. This Privacy Policy describes the personal information which we may collect and provides our approach towards handling or dealing with the same. The policy is designed to make you understand:

kinds of personal information that may be collected by us

measures taken by us to ensure its privacy and security

duration for which when it may be retained by us; and

how you may access and control its use

Airtel reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to visit our website www.airtel.lk periodically for contemporary information and changes.