Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem still persists then enable logging by running the installation package once again, reproduce the problem and collect the c:\snapapi.log file.

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Thank you for your note, Acronis Support. What is "disabled logging"? What does that mean? How do I enable or disable logging? The two files you provided are the same.

Acronis Support said:

- Have you tried to create an image of this particular hard drive saving it to this particular network share using Acronis True Image 8.0? What was the result?

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Yes, as I mentioned above. It worked for months with no problem, after bugs in True Image 8 were fixed.

Backing up to a local drive works without a problem. Unfortunately, that's not a very useful backup strategy.

Step by step:

1) Boot my machine
2) Start acronis true image
3) Click on the job I want
4) Click the checkered flag to "run now"
5) Wait. It takes several minutes for the job to fail, as you can see from the timestamps in the log.
6) It fails.

Once you explain what you mean by "disabled logging", and tell me what's in that executable you'd like me to install, I can bundle this up into a support request.

Attached Files:

Please submit a request for technical support. Attach the collected log file to your request along with the information about your purchase of Acronis True Image 9.0 (order number, serial number, copy of invoice or order confirmation letter, e-mail, where did you purchase our product, etc.) and the link to this thread. We will provide you with the special version of Acronis True Image 9.0 which most likely will solve the problem.