| When a graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, call server windows service still shows running.|-

+

| When a graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, call server windows service still shows running.

+

|-

! '''Recommended Action'''

! '''Recommended Action'''

| When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown.

| When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown.

Revision as of 13:26, 20 June 2012

Problem Summary

Graceful shutdown does not work when Call Server is in partial service.

Error Message

In OAMP Call Server status shows as "UP" when actual Call server state is "Stopped".

Description

Callserver goes to partial state when ICM PIM goes down. When a graceful shutdown is performed in the partial state the above error message appears.

Possible Cause

When a graceful shutdown is performed on a Call Server in partial state, it cannot perform the usual task of shutting down PIM and other services as it is already down and it goes to stopped state. However, call server windows service still shows running.

Recommended Action

When the Call Server is in partial service, administrator should always do a normal shutdown instead of graceful shutdown.