If you pay your bill via the following payment methods:

You will not need to update your payment details with your new account number. Our system will automatically re-route your payment to your new account number. For more detail please go to www.optus.com.au/newbill

This is an example of the new email you'll receive that contains your bill:

This is an example of what the new bill will look like:

Please be aware that if you currently have more than one product with Optus (for example if you have multiple Optus mobile services, broadband or Yes TV by Fetch), your email bill may continue to look the same as it does now.

If you have concerns that you have received an Optus branded email that looks suspicious, please forward it to abuse@optusnet.com.au and delete it immediately. If you have concerns about any suspicious emails, the My Optus App is the most secure way to verify your Optus bill.

If you have any questions about the new look of your Optus mobile bill you can chat to an expert here or just ask the Crowd below.

Hey @tbz sorry to hear you feel this way, we've been workng very hard on the new format but feedback is appreciated. The intial post is what the invoices will look like in the new format and the second is what the email notification will look like for those who have email billing set up.

If you're needing a hand with anything of have any feedback you'd like me to pass on please shoot a PM through to me here.

I'm ok with the new bill, but what's with the messed up data usage lists now? You have to click drop down for every type of service and another drop down for each day of the cycle rather than just see a list like before. It's a very backward step Optus, simple not user friendly....

I do not like this idea at all . So everytime I want to see what I am being billed for I need to log into my account and the other stuffing around and I do not care if it came from a graphic designer or not . And why do you need to change our account numbers ?? After my contract is up in April I will just close my account and increase my plan on my telstra account

Any feedback about the new bill layout is taken into consideration as we definitely want to make sure it's easy for everyone. In regards to the account number changing, we've introduced a new billing system and we're moving customers over to it - Part of the process involves a new account number being generated as it's a different accounting system.

why change something that customers like. Went to pay online but your new BSB number was not recognised by 2 credit cards which belong to major banks. I have just spent 35minutes checking to see if your new system may have been a scam

So sorry about the confusion @knights1. We're always trying to make things more simplified for our customers and are working on a few changes to make reading you bills simple and easy to understand. Sorry for any hassle caused.

Why change??? It worked and we understood it. Rather than spending time and money on how a bill looks how about concentrating on your lack of customer service, your 30 minuite + wait times for calls, lank of responses on chat and traing your staff to give consistent answers from one call to another

I don't mind seeing a separate amount for tax. I have had some issues with this component before now when I've received a bill for more than I expected. Now Optus can add what they want without any breakdown for us to see or query the amount. I can't see the point in changing account number either. This 'so called' improvement in a backward step, being more graphically appealing doesn't make it more user friendly.

While I commend the simpler layout with bigger font for text, I do question the use of more than 3 colours in the graphical presentation. Keeping the colour palette to just teal (Optus corporate colour), black and a pastel yellow would suffice in reinforcing the clarity of the information on the bill and avoid neutralising the graphical simplicity with too many colours.

Shame you didn't send this out earlier. I spent 40 minutes with your call centre confirming that I had a new account number and where had my credit card details had gone too. Still cannot explain that. Not very happy with change without earlier notification. Cannot see the need for change.

why no pdf of the bill attached?? logging into my account to retreive, download and save to my computer is a complete pain in the butt. Simply SEND US the PDF....can't be hard..you have been doing it for the past 5 years!

* Timing of notification email and first bill was terrible. The notification email regarding the billing changes arrived at 2:53pm. The first bill arrived at 8:04pm. This kind of "false urgency" is a hallmark of a scam. Given that I am billed monthly, the notification email should have been sent a couple of weeks ago.

* Layout is OK but I had difficulty spotting the due date. My eye was drawn to the larger "Total Amount Due" (about half way down the first page) but the due date is not there. Given that you are repeating the "Total Amount Due" please also repeat the due date directly under the second copy of the amount due. For the second copy of the due date: I suggest NOT reversed out and I suggest in the same font and point size as the second "Total Amount Due" and I suggest in the background colour that is used for Total Amount Due.

As long as everything seems normal it is really only the amount and the due date that I am going to look at.

* For some reason my bill has gone up by 1c. I'm not going to complain about 1c but it looks strange and does not seem to be explained.

Have to agree looks unprofessional elementary for sure for a 20 something company and what about contracts will they be updated with the new account details did you really research did you even do test research well very disappointing for a company that resides in Singapore which is quite high technologically so sad the standards of the government these days truth is they don’t care not even accc fair trading what a joke I’ve vented enough.....

I've got home phone/internet and 2 prepaid services with Optus. I've been told an update to the billing system means I can't have the prepaid and the home services accessed with the same My Account log in. I needed to give a different email address for the prepaid services. Now I can't check all my Optus services at the same time. I need to log out and back in as a different user. Way to reward loyalty. I'm gone.