A new study from Resonance Consultancy has named London as the World’s Best City Brand. The results were based on analysis of social media comments about cities, by both locals and visitors. So how important is it that people are talking about your brand online, and how far are hospitality companies relying on Social Media

A recent Survey from Best Western has uncovered the worrying statistic that more than a third of parents (42%) say they’d discourage their child from a career in hospitality. However, a separate survey has found that in Scotland people working in hotels and lodgings ranked their happiness second highest of all industries. In Rwanda, Marriott

Hotels are a strong commercial property asset class but there are many global factors at play changing the hospitality landscape. According to JLL, the first six months of 2016 saw Asia become the largest source of outbound capital flowing into global hotel real estate. The report also found that global hotel deal activity in the

A report by JLL has found that serviced apartments account for less than 10% of total room inventory in London – and in UK regions account for only 3.9%. This highlights that there is still a lot of opportunity for serviced apartments and other types of alternative accommodation to grow. But are these relatively new

Safety fears have a huge impact on consumers’ holiday choices. This is particularly apparent in light of events in popular destinations such as Turkey and Paris. In a UK survey by FamilyBreakFinder, 80% of people said terrorism, health scares or political trouble will affect their

Research from Tableau Software has revealed that just 40% of recent graduates believe data analytics skills are essential for their future job and only 30% believe data analytics to be critical in fulfilling their career goals. In every aspect of hospitality, workers need to appreciate the importance of

New research shows that the Sharing Economy in the UK is being held back because of a lack of trust and understanding. A survey by Trust Pilot found that 29% of people have previously avoided using a sharing economy platform because of a lack of clarity on who would hold responsibility when something goes wrong.

According to a report from Markit and CIPS, the UK services economy rebounded in August with The Business Activity Index up to 52.9 in August, from 47.4 in July. But we live in a global world and work in an international industry so global forecasts and upsets are always in mind. Markit and CIPS also

A study by Expedia has revealed that 60% of travellers globally say they would be unwilling to go on holiday without a mobile device. Consumers are increasingly living in the digital world. In order to connect with and provide for guests, hospitality leaders must embrace technology. But how much of this tech addiction is permanent and how

The AA is now taking applications for its new Serviced Accommodation accreditation scheme. Unlike the hotel scheme, which rates properties from one to five stars, the new scheme only accredits properties which achieve a quality rating of three to five stars. This expansion of the AA’s services is a response to the growth of the