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I was due to fly on BAxx, LHR-PHL on 23-July-17. 5 passengers on 2 seperate bookings.

We had booked with BA due to the perfect timing and that the overall cost (INCLUDING the cost of pre-booking seats together was the cheapest). We are travelling with a 3 and 5 year old and sitting together as a group makes the journey smoother for us, fellow passengers and BA's cabin crew (as they're not using the aisles to move between parents).

When BAxx was cancelled, we were moved to the 10am American Airlines flight, codeshared BAxxxx. As directed by the cancellation/rebooking email, I called your service department to get a refund on the BA purchased seats and the AA PNR so that I could rebook seats together on American. We had a refund on $173 for all 5 seats. This was processed smoothly and efficiently.

When I went to book seats on American, the seats were nearly triple the price. The total for the 5 seats was $405. This is an extra $232.

I asked BA for a refund of this $232 as I did not ask to leave 3 hours earlier (and have to wake the kids early), and I am was only asking for a similar experience (ie sitting together in standard seats) as I would have had on BA.

After 6 weeks, I had a reply back that because the issue was with American Airlines, I have to go to them.

I booked with BA, and my complaint is with BA cancelling our flight and causing us to be out of pocket.

No. I wouldn't ever bother pursuing it, the chances of BA agreeing to refund the difference are virtually non-existing (unless you feel so strongly about it that you are willing to take a chance at small claims court action).

American Airlines don't charge a fee to prebook a particular seat/s - unless you are booking 'preferred' or 'Main Cabin Extra' (extra legroom) seats, in which case that's your choice whether to pay the extra for these (the price is clearly displayed on the seat map) or to choose 'normal' seats (together or otherwise) in the main cabin.

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