How to Manage Reputational Risk

Reputation risk is the risk of loss resulting from damages to a firm's reputation, in lost revenue; increased operating, capital or regulatory costs; or destruction of shareholder value, due to an adverse or potentially criminal event even if the company is not found guilty. This training program will explore the hidden danger behind reputational risk that can pose a threat to the survival of the biggest and best-run companies, often wiping out millions or billions of dollars in market capitalization or future revenues and occasionally resulting in a change at the uppermost levels of management.

A strong reputation creates the confidence of clients, business counterparties, shareholders and regulators to support management’s plans but when damaged, it can precipitate short term crisis or long term demise.

Protecting a firm from excessive exposure to reputational loss and thereby avoiding the circumstances that would require the board of directors and senior management to be replaced, in order to restore stakeholder confidence in the firm’s governance and strategic direction, is an essential component of a credible and mature risk management program. In order to accomplish this goal:

The highest standards of corporate governance and transparency must be adopted by the board, senior management and throughout the firm.

The firm must have effective controls to ensure client and market suitability, product appropriateness, environmental, social and ethical responsibility, and compliance with laws and regulation.

Values and behaviors must be clearly articulated and observed by all employees and officers of the company, and a monitoring process must be established to ensure compliance.

The firm must commit to delivering both technical and management skills training to create the culture required to meet the established values of the firm.

Performance appraisals and associated incentives must be established to reward good behavior beyond the achievement of results, reinforce accountability, and create consequences for behavior that is inconsistent with the company’s values.

This webinar will explore these goals and others and offer best practices for managing reputation risk.

Areas Covered in the Webinar:

How reputation risk differs from other corporate risks

The consequences of damage to reputation

Damage limitation and recovering trust

Metrics for measuring reputation risk

Attributing responsibility for managing reputation risk

Best practices in reporting

Effective risk mitigation strategies

Who Will Benefit:

Risk Officers

Compliance Officers

Internal and External Auditors

Financial Controllers

Operations Managers

Treasurers

Board Members

Business Managers

Investment Managers

Asset Managers

Broker/Dealers

COO (Chief Operating Officers)

CRO (Chief Risk Officers)

CIO (Chief Information Officers)

CPAs (Certified Public Accountants)

CBAs (Chartered Bank Auditors)

CIAs (Certified Internal Auditors)

CFEs (Certified Fraud Examiners)

Instructor Profile:

Mario Mosse
President, MMosse Consulting LLC

Mario Mosse has over 40 years of experience in enterprise risk management, internal audit and regulatory compliance at financial services companies. He is the president of MMosse Consulting, LLC, where he provides risk management advice and training to the financial services industry. Previously, he was the head of operational risk management at Prudential Financial, Inc. Prior to that, Mr. Mosse was with The Chase Manhattan Bank, where he held several senior positions in risk management and internal audit.

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

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