2019 SouthPark Mall Lock-In

Time for a 'Girls Knight In' at the Mall!

Saturday, February 16 - Sunday, February 17

UPDATE: The GSNEO location for early pick-up has been changed and
is now located in the former Bare Minerals retail space in the
north main entrance on the first floor (next to Dino Palmieri Salon).

NEW this year! GSNEO Council Shop is excited to announce that
we will be at the 2019 SouthPark Mall Lock-In! We will have a variety
of apparel, girl-friendly items and Girl Scout branded merchandise
ranging from $.90 to $49. Stop in and check out our special Mall
Lock-In Sales! Hours for the GSNEO Pop-up Shop will be: 10:30pm until
4am. GSNEO gladly accepts cash, checks and credit/debit cards. Due to
location, this is not a tax-free event and sales tax of 8% will be
applied to all purchases.

The GSNEO Pop-up Shop will be located at the former Bare Minerals
retail space in the north main entrance on the first floor (next to
Dino Palmieri Salon). Check the mall directory for the exact location.

Welcome to the 2019 SouthPark Mall Lock-In information page! You
can find all required forms and event updates here! Be sure to check
often—we’ll be updating this page to include all details about our
biggest event of the year!

Top Ten Things to Know

1. Registration

Event registration will open on September 15 and close January 17.
Those who register early get the benefit of a reduced price.
Registration orders completed by January 7 will be $28 per person.
Any order taken after January 7 will be $32 per person. Registrations
after the close date of January 17 will only be accepted in limited, difficult circumstances.
ALL registrations after the close date of January 17 will incur a $5
late fee per person. Click here to register for the event.

2. SouthPark Mall Hold Harmless Form

SouthPark Mall requires a Hold Harmless form to be completed for ALL
event participants – girls, adult chaperones, and volunteers on the
night of the event. This is an electronic form that must be submitted
PRIOR to the event, and no later than February 1.
Parent/Guardian signatures are required for participants under age
18. Those who do not submit the form will not be able to attend the event.

A link for the form will be include in your registration
confirmation. This email and link should be forwarded to ALL
PARTICIPANTS that were registered in the order. Each participant can
then complete the form and click submit. The form is available at gsneo.org/mall_hold_harmless

Electronic forms allow us to generate a report to identify who has
not completed this requirement. Email notification will be sent to
those who need to submit the forms.

3. Event Volunteers

UPDATE: This year, the GSNEO space will be located at the former
Bare Minerals retail space in the north main entrance on the first
floor (next to Dino Palmieri Salon). All volunteers will check-in at
this location.

We need volunteers to help make our Mall Lock-In event a success!
We are no longer requiring each troop to secure a volunteer. We’ve
opened up this opportunity to any adults who would like to help AND
Girl Scout Ambassadors who are interested in a different way to
experience this event! Go online and register for your choice of
volunteer options and the date/time that works best for you.
Volunteers will be needed to pack and distribute
t-shirts/wristbands/bags, assist with check-in for the event, and
facilitate activity stations during the event. THANKS in advance!!

4. Early Pick-Up Option

Pick-up your event items (T-shirts/Wristbands/Bags) in advance
to avoid long lines on the night of the event! A full schedule of
early pick-up dates and times is listed below. Pick-up will be
located at the former Bare Minerals retail space in the north main
entrance on the first floor (next to Dino Palmieri Salon). Check the
mall directory for the exact location.

Bring your RECEIPT FOR REGISTRATION – either printed or on
your mobile device. The receipt has a DETAILED INFORMATION
section that shows how many girls and adults were registered, t-shirt
sizes, and movie time selection. This will help our team of
volunteers to provide you with the correct items you ordered. You
will be able to pick-up for others, as long as you have their
RECEIPT FOR REGISTRATION. We’ll have you sign a master list
to confirm that you have received everything.

Here’s a full list of EARLY PICK-UP times to choose from.
For your convenience, we’ve offered additional weekend options
February 8-10.

Friday, Feb 8 11AM-2PM and 6PM-9PM

Saturday, Feb 9 11AM-2PM and 6PM-9PM

Sunday,
Feb 10 NOON-5PM

Monday, Feb 11
11AM-2PM and 6PM-9PM

Tuesday, Feb 12 11AM-2PM
and 6PM-9PM

Wednesday, Feb 13 11AM-2PM and
6PM-9PM

Thursday, Feb 14 11AM-2PM and 6PM-9PM

Can’t make it for any early pick-up options? No worries – you can
also check in and pick up on the night of the event!

5. Check In

Check-in will be held from 8pm-9:45pm at the Southeast Main Entrance.
Park near this entrance by light poles #52 and #53. Enter through the
Southeast Main Entrance doors - DO NOT ENTER through Dick's Sporting
Goods or any other mall entrances. You will be re-directed to enter
the Southeast Main Entrance doors.

There will be several check-in lanes with easy to find signage to
help you check-in quickly and easily. Lanes will begin near the
entrance doors, and will wind around the hallway to the check-in point.

Be sure all group participants have their individual QR codetickets available either printed or on their mobile devices.
Individual QR codes can be found on the RECEIPT FOR
REGISTRATION in the Ticketing section (click on 'download
tickets to print' or 'display mobile tickets').

Groups that take advantage of Early Pick-Up will receive
their EVENT WRISTBANDS when picking up t-shirts, etc. When
you arrive, choose one of the GS PASS LANE to check-in. Have
your wristbands ON and QR CODE ready to scan.

If you are not able to do early pick-up, choose one of the PICK
UP WRISTBAND LANE(s). You will receive your wristbands and be
directed to the GSNEO space at the former Bare Minerals retail space
in the north main entrance on the first floor (next to Dino Palmieri
Salon) to pick up t-shirts and other items.

6. Campsites

You can begin setting up your campsite space ONLY after the mall
closes at 9pm. Be sure to keep your items contained along the edges
of the hallway to allow walkways throughout the mall. Please do not
tape signs to store walls/windows. HINT: Bring as little as possible
with you. The more you carry in – the more you have to carry out with
tired girls!

PLEASE keep ALL mall lounge seating areas open for everyone to use
throughout the night. THANK YOU! These spaces are not to be
used for troop campsites. Groups using these sites will be asked to
move to a new location. If we find group gear in these lounge areas
and no troop member is available at the site, we may move your gear to
the former Bare Minerals retail space in the north main entrance on
the first floor (next to Dino Palmieri Salon).

7. Opening Ceremony

We’ll start up the fun at 10pm in the Mall Center Court. This time
allows mall guests to exit before our event begins – and time for you
to set up your campsite and gather at center court to kick off the
event! After the opening ceremony, you’ll enjoy a full night of stage
performances, activity stations, and shopping at participating
stores!

8. Banner Competition

Banners should be dropped off at the GSNEO space located in the
former Bare Minerals retail space in the north main entrance on the
first floor (next to Dino Palmieri Salon). Drop off during any of the
early pick-up times. Banners must be submitted to the mall by
Wednesday, February 13 to be hung for the event.

A panel of judges will determine the winning entries. Winners will
be posted at 2AM at the center court stage for everyone to see
throughout the rest of the event. Banners will be removed at 4:30AM
and placed on tables behind the center stage area. All banners must
be picked and taken home with the troop. Any banners not claimed
before closing at 6:30AM will be discarded.

9. Closing Announcements & Departure

This year, closing announcements will be broadcasted throughout the
mall at 5:15AM. Troops do not need to come to the center court area
for a 'Closing Ceremony.' We'll recognize the Banner Competition
winners and begin to say farewell. We're making this change so that
late movie goers don't miss out on any activity. All groups must
collect their banners before departure. They will be available after
4:30AM. Any banners remaining after the event will be disposed of.

We’ll begin departure at 5:30AM, after the closing announcements.
We ask that you clean your campsite and gather your items, leaving the
space cleaner than you found it. We will provide trashbags to each
group to assist you with cleaning your area.

Plan to stagger departures between 5:30AM-6:30AM. This will allow
for less congestion at the exit door and the parking lot. Do not plan
to bring your vehicles to the door for departure, this will cause a
traffic jam and unsafe walking space. Plan to walk as a group to your
vehicles in the parking lot.

10. Event Rules

To be respectful of all participants, the following rules will be
enforced during our event. Please review this list with all girls and
adults in your group.

Adults are responsible (as always) for their group’s
behavior.

Lounge seating areas are not to be used as
campsites.

Keep campsite areas contained to allow a walkway
throughout the mall.

Keep campsite and common areas clean
and dispose of trash.

Do not hang signs on walls or windows
– they will be removed.

Wear shoes at all times (unless you
are sitting/sleeping at your campsite).

Required Information

Other FAQs about the Mall Lock-In

Can we add girls after we register our troop/group for the event?

Yes, you can add people up until the close date. However, it’s best
to register the full group that is attending together. Be sure to
have all of your registration confirmations with you for the group you
are picking up items for and for check-in.

I have a girl/adult who can no longer attend the event. Can I give their ticket to another person?

Yes, you can make adjustments to your group if needed. Please note
that ALL participants (girls and adults) must be currently registered
members of Girl Scouts in order to attend the event. All adult
chaperones who attend the event must also be approved volunteers with
a completed background check. AND, all participants must complete the
SouthPark Mall Hold Harmless form online. These forms are due by
February 1.

We will not be able to make changes to the t-shirt sizes that were
ordered. If the new attendee is not part of your troop/group, you
will be responsible for getting items to her (t-shirt, event
wristband, etc.)

If you make changes to your group, please notify customercare@gsneo.org so that we can update our
roster and make sure we have Hold Harmless forms submitted for the
correct attendees. We also need this information in the event of an emergency.

I'm an adult chaperone, do I have to fill out the Hold Harmless form also?

YES – all mall lock-in participants must complete the hold harmless
form. Refer to question 1 for more information.

Can we arrive late or leave early?

We understand that life sometimes doesn’t go according to plan, so we
do allow late arrivals/early departures in limited circumstances
only.

Event check-in will be from 8 - 9:45 pm. If you need to schedule
arrival after 9:45 pm, please contact GSNEO to make specific
arrangements with the program team - reach out to customercare@gsneo.org.

If you have an emergency on the night of the event and need to leave
early, GSNEO staff will coordinate check-out with you. A volunteer
will be stationed at the check-out doors and will have access to our
staff team. Remember, this is a lock-in event and participants should
plan to stay for the entire event.

Where do we park and enter the mall?

Park in the southeast entrance near light poles #52 and #53. Entrance
for the event is only through the Southeast Main Entrance doors.

We want all cars to be in the same area for added security when
entering and exiting. Do not park in other areas around the mall.
You will not have access to enter or exit from other locations.

What can we bring to the mall event?

Bring as little as possible so you don’t have to carry too much!
It’s helpful to have sleeping bags or camp chairs to hang out at your
campsite for the night. Many troops bring a small cooler with
refreshments and card games or books for quiet time.

When can we set up our campsite?

You can begin setting up campsite spaces after the mall closes at
9pm. Please do not set up prior to this time. Also, do not use mall
lounge seating areas as campsites. All event participants should have
an equal opportunity to sit in lounge areas throughout the night.

Can we send family or friends to set up our campsite before 9pm?

Please do not send family/friends to the mall early to secure a
campsite for you. In past years, some have staked a claim to comfy
lounge areas as a campsite by sending others to hang out in these
areas until the time of the event arrival. All comfy lounge areas must
be available for all to use throughout the night. Please respect
these spaces and realize that many would like to sit here for a bit
and relax or visit with others during the event.

What do we get for the program fee?

Each girl/adult participant will receive a t-shirt, fun patch,
performances, movie, and activities. The event fee also covers
staffing and safety/emergency personnel. Food and snacks are not
included. Several restaurants in the Food Court will stay open late
during the event. You are welcome to bring your own snacks/beverages.

Can I pick up my t-shirt and event goodies early?

Yes, absolutely – in fact, we encourage it! This will help to limit
long lines on the night of the event!

Here’s a list of days/times – Pick-up is located at the SouthPark
Mall Live 360 Community Room.

Friday, Feb 8 6pm-9pm

Saturday, Feb 9
11am-2pm and 6pm-9pm

Sunday, Feb 10
NOON-5pm

Monday, Feb 11 11am-2pm and 6pm-9pm

Tuesday, Feb 12 11am-2pm and 6pm-9pm

Wednesday, Feb 13 11am-2pm and 6pm-9pm

Thursday,
Feb 14 11am-2pm and 6pm-9pm

Where do we go for early pick up?

All pick-up is at SouthPark Mall at the Live 360 Community Room.
Check the mall directory for exact location.

If I pick up my supplies early, do I have to check in on the night of the event?

Yes, all participants will enter through our check in lanes – but you
have the benefit of already having your wristbands, so your group can
enter through one of our FASTPASS lanes. Check-in is at the Southeast
Main Entrance.

If I haven't picked up my supplies yet, what should I do the night of the event?

To check-in, gather your group and enter the mall at the Southeast
Main Entrance. With your group together, choose one of the PICK UP
WRISTBAND lanes to check in and receive your event wristbands. You
will then be directed to the Live 360 Community Room to pick-up your
t-shirt and bag. Wristbands must be on before entry to the event.

When and where should we drop off our banners for the Banner Contest?

Drop off banners to the SouthPark Mall Live 360 Community Room during
any of the early pick-up hours listed. Be sure to review all
requirements for the Banner Competition.

What movie will be showing this year?

Shrek—it fits well with our Girls' Knight In theme, don’t you think?

What stores will be open? How late will stores be open?

We will post a list of open stores as we get closer to the event. Be
sure to check out the SouthPark Mall Facebook page along with
gsneo.org/mall for updates.

Is there quiet time or scheduled sleep time?

While we recognize sleep is important, the Mall Lock-In isn’t the
event for calm, quiet, restful sleep. With that said, be prepared for
a 6+ hour party!

Can we ride the train and stuffed animals or use the playground?

The train and mobile animals will not be available on the night of
our event due to space limitations and safety concerns. The
playground will be open to use, but will close at 2am.

Girl Scouts love SWAPS -- will there be a SWAPS station?

We will not have a designated location – but you can trade as you
meet new friends throughout the mall event! Plan ahead and make SWAPS
to bring to the event!

When and where will the opening ceremony be?

Opening events will begin at center court at 10pm. This will give
time for mall patrons to exit when the mall closes at 9pm – without
being curious about our event, trying to hang out to enjoy the
festivities, and being asked to leave by security.

What time is the closing ceremony?

This year, we will not be holding a closing ceremony. Closing
announcements will begin at 5:15AM. Troops do not need to come to
Center Court for the announcements. Announcements will be heard
throughout the mall. We will recognize the Banner Competition winners
again, and bid you farewell.

Can adults go outside or go to their car during the event?

We know that some adults need to step outside for a quick break (i.e.
smoking). Some may choose to stand outside, and others may choose to
sit in their car, depending on the weather. We will have
volunteers (with security) at the Southeast Main Entrance to allow for
these short breaks. Please sign out and sign back in with the
volunteer when you exit and re-enter. You may take your child with
you, as no children should be left unattended at the event.

What time are we allowed to leave the event?

After the closing announcements, pack up your gear and be ready to
head for home. We have a large crowd for this event – so plan to
stagger your departures to avoid a huge bottleneck at the exit.
Groups can begin departure at 5:30AM

Can we pull cars up to the overhang by the entrance to gather gear and participants?

NO -- Please do not send adults to bring the group vehicles to the
entrance and pick girls up. Girls and adults should plan to walk to
the car in the parking lot. This will avoid congestion and any safety
concerns at the entrance. Please keep your cars parked in the lot and
walk your gear out.

Is there a lost and found for the night of the event?

YES, absolutely! Lost and Found will be located in SouthPark Mall's
Live 360 Community Room. If you find something, please take it to this
location. If you’re looking for something, check here throughout the night.

Who do we contact for questions about the Mall Lock In event?

Contact Girl Scouts of North East Ohio at 800-825-4474 or email customercare@gsneo.org. Please do not contact the mall.

Where can I find up-to-date information about the Mall Lock-In?

SouthPark Mall has a Facebook event page where they post regular
updates and take participant polls to help plan the night. It’s a
great place to ask questions of others who are attending!

You can also find any forms needed and updates on the Mall Lock-In
event page at gsneo.org/mall.

What security is in place for this event?

We take pride in making sure all of our Girl Scout events are safe
and secure. SouthPark Mall Security personnel (both uniformed and in
plain clothes), officers from the Strongsville Police Department,
SouthPark Mall staff, and Girl Scouts of North East Ohio staff will be
monitoring the event.

If you notice something of concern during the event, please let us
know so that we can address the situation.

If you have an emergency the night of the event, contact Mall
Security Mobile 440-799-1580