Integrating API.AI with Slaask

What is API.AI?

API.AI is a conversational user experience platform enabling brand-unique, natural language interactions for bots, devices, applications and services. You can use API.AI to build intelligence for the chatbot that you can make using Slaask.

How does API.AI work with Slaask?

It is not mandatory to use API.AI with Slaask, as Slaask also provides you a well-designed chatbot. Nevertheless, if you want to give your chatbot more intelligence and make it more suitable for your company, don’t hesitate to create your own bot in API.AI and connect it to Slaask.

By using API.AI, you can:

configure the small talk feature to answer some short questions for your leads and customers, such as “how are you?”, “what time is it?”, and so on. (‘small talk’ is polite conversation about unimportant or uncontroversial matters, especially as engaged in on social occasions.)

create intents to define questions and corresponding answers. If you define several answers to question, the bot will pick one of the answers randomly and send it to your leads and customers.

After creating your own chatbot(agent) on your API.AI account, you can use such bot as your Slaask Bot.

Note:
Your use of API.AI does not affect the knowledge base you imported to your Slaask account. After receiving an inquiry from your lead or customer, the chatbot will always start from checking your API.AI agent first. Only when the chatbot cannot find the right answer from your API.AI, will it start to search the knowledge base you imported to your Slaask account.

How to integrate API.AI with Slaask?

Sign in to your API.AI account, copy the “Client access token” in the general settings.