Qualifications
• University degree or equivalent in computer science or related disciplines
• ITIL Certification would be an advantage
• Project Management Certification - either Prince 2 or PMP/PMI would be considered an advantage
• Minimum 5 years of cumulative relevant experience in managing IT client services including, but not limited to:
• Service Desk 1st and 2nd line support
• end user client support, engineering and software distribution
• end user service asset management and stock
• support for end user computing in offices worldwide
• Including at least 3 years of successful experience in leading multi-functional teams
• Management experience or demonstrable ability to manage a multicultural team
• Experience designing and/or fixing end user engineering (computing) issues and providing first-class customer service
• Good understanding of mainstream computer and server OS platforms
• Good understanding of client server and web application architectures and knowledge of standard methodology from an IT end user computing point of view needed to support such applications
• Deep understanding of IT end user computing and engineering, IT applications, architecture
• Extensive technological expertise in IT, in particular within the IT end user computing and engineering landscape, but also within the software development life cycle
• Understanding of procurement and service contracts in a public sector environment
• Good knowledge of business process modelling tools would be an asset
• Attention to detail in order to identify any early signs of potential huge impact issues for infrastructure and for its clients
• Excellent verbal and written English and/or French language skills and a good command of the other
Competencies
• Achievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals
• Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes
• Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and understanding of others and their individual perspectives and concerns
• Organisational Commitment: Willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules.
• Developing Others: Builds the long-term capability of others by guiding and developing them to make the most of their competence and potential, based on an accurate understanding of their true strengths and development needs.
• Strategic Thinking: Thinks about the long term organisation strategy and how to align to and implement it; comes up with useful new strategic insights.
• Team Leadership: Builds a high performing team, ensuring it is focused, motivated and inspired to achieve organisational objectives, encouraging performance excellence and addressing underperformance when required.
(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages

Qualifications:
• University degree or equivalent in computer science or related disciplines
• ITIL Certification would be an advantage
• At least 5 years of experience in the in IT Infrastructure and Network and Unified Communication (enterprise instant messaging, video and audio conferencing, fixed telephony) services areas
• Demonstrable experience of delivering IT Infrastructure and Network and Unified Communication projects and transformation programs, including rollout of new technologies and enterprise wide infrastructures
• Proven experience and strong knowledge of Network and Unified Communication related technologies (network wired and wireless, fixed telephony, enterprise instant messaging, audio and video conferencing, data lines, and Internet access). Experience in other infrastructure domains will be considered an advantage
• Deep understanding of client server and web application architectures and knowledge of standard methodology from an IT Infrastructure point of view needed to support such applications
• Broad understanding of IT infrastructure, IT applications, architecture, databases and orchestration/monitoring/automation tools
• Extensive technological expertise in IT, in particular within the IT infrastructure landscape, but also within the software development life cycle
• Understanding of procurement and service contracts, including procuring software, hardware and services in a public sector environment
• Attention to detail in order to identify any early signs of potential huge impact issues for infrastructure and for its clients
• Excellent verbal and written English and/or French language skills and a good command of the other
Competencies:
• Achievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals
• Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes
• Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and understanding of others and their individual perspectives and concerns
• Organisational Commitment: Willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules.
(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages

Qualifications:
• University degree or equivalent in computer science or related disciplines
• ITIL Certification would be an advantage
• At least 5 years of experience in the in IT Infrastructure and Datacentre services areas
• Demonstrable experience of managing teams and delivering IT Infrastructure and Datacentre services
• Experience designing and/or fixing infrastructure issues and providing first-class customer service
• Proven experience and strong knowledge of datacentre related technologies (compute, operating systems, virtualisation, backup and recovery, storage and database management)
• Deep understanding of IT infrastructure, IT applications, architecture, databases and orchestration/monitoring/automation tools.
• Extensive technological expertise in IT, in particular within the IT infrastructure landscape, but also within the software development life cycle.
• Understanding of procurement and service contracts, including procuring software, hardware and services in a public sector environment.
• Attention to detail in order to identify any early signs of potential huge impact issues for infrastructure and for its clients.
• Excellent verbal and written English and/or French language skills and a good command of the other
Competencies:
• Achievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals
• Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes
• Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and understanding of others and their individual perspectives and concerns
• Organisational Commitment: Willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules.
(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages.

Qualifications:
• University degree or equivalent in computer science or related disciplines
• ITIL Certification would be an advantage
• Project Management Certification - either Prince 2 or PMP/PMI would be considered an advantage
• Minimum 5 years of cumulative relevant experience in managing IT Identity and Access Management services, including at least 3 years’ experience in leading successfully multi-functional teams
• Management experience or demonstrable ability to manage a multicultural team
• Strong system administration experience along with knowledge of management and support of information security & system access infrastructure
• Good understanding of security related to access control, web application and operations
• Demonstrable experience in business analysis
• Proven experience in program/project management and a good knowledge of principles, methods and practices
• Understanding of procurement and service contracts in a public sector environment
• Good transversal technical knowledge in order to be able to cooperate with all other IT delivery teams
• Knowledge of “lean” process improvement methodologies would be an advantage
• Good knowledge of business process modelling tools would be an advantage
• Understanding of how the Bank operates and is organised would be an asset
• Attention to detail in order to identify any early signs of potential huge impact issues for infrastructure and for its clients
• Excellent verbal and written English and/or French language skills and a good command of the other
Competencies:
• Achievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals
• Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes
• Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and understanding of others and their individual perspectives and concerns
• Organisational Commitment: Willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules.
• Developing Others: Builds the long-term capability of others by guiding and developing them to make the most of their competence and potential, based on an accurate understanding of their true strengths and development needs.
• Strategic Thinking: Thinks about the long term organisation strategy and how to align to and implement it; comes up with useful new strategic insights.
• Team Leadership: Builds a high performing team, ensuring it is focused, motivated and inspired to achieve organisational objectives, encouraging performance excellence and addressing underperformance when required.(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages