At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Background Information

Pearson is the world’s leading learning company. Our education imprints combine 150 years of experience with online support for every learner.

We work in more than 75 countries. Courses are available as books, online and through multi-lingual packages, helping people learn whatever, wherever and however they choose.

We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK, and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.

Purpose

To manage the deployment of our examiners, moderators and verifiers, known as Assessment Associates (AAs), to assessment roles in a given subject area.

To be responsible for ensuring that sufficient AAs are contracted to meet target requirements in all areas for which the Deployment Co-ordinator is responsible.

Key Accountabilities

Taking responsibility for a given qualification area from across the GCE, GCSE and Vocational Qualification range, to manage and facilitate the contracting, deployment and allocation of Assessment Associates (AAs) in line with forecast requirements and to tight deadlines.

To assess requirements and despatch sufficient contracts to ensure full coverage of the required workforce is achieved by the target date, following up non-replies and ‘topping-up’ to cover AA withdrawals.

Allocate AAs to all approved BTEC centres for which a service is provided, preparing Verification Schedule and issuing contracts.

Ensure that AA contracts Terms and Conditions and other relevant documentation are despatched within agreed timescales.

There may also be a requirement to become involved in a specialised area, such as the deployment of AAs to cover various business critical activities.

To maintain a customer service focus on the relevant AA group, managing the relationship from the list of available AAs through to standardisation, and re-standardisation if required. This will involve responsibility for maintaining and updating records using different database systems and responding to queries, both directly and via the Customer Realtionship Management system.

Proficiency needs to be established with various systems including iSeries, Business Objects and IQS to ensure that all information is correct and up to date, so that the interface with other interdependent systems is secure.

Monitor allocations by sector and identify and report to the Team Leader shortages with supporting evidence

Assisting with additional or ad hoc contracting during busy times or to cover during absence

Assisting colleagues within the Deployment team with their workload during peak times.

Liaison will be required with other stakeholders and their areas of the business in order to achieve business objectives.

Supervision of temporary workers is occasionally required.

Participation in administrative tasks involved in the payment process for AAs may be required.

Key Challenges

This role is business-critical and covers an essential phase in the successful delivery of the GCE, GCSE and Vocational Qualifications. Team members need to remain focused while working to tight deadlines, yet also need to be sufficiently flexible to manage the varying priorities, meeting deployment targets while answering customer queries, acting as a subject-specific contact while responding to urgent situations that frequently arise during the examination period etc.

The role’s tasks are subject to change overtime as the business evolves.

Competencies:

Edexcel Core competencies

Individual:

Providing a customer focused service

Communicating with influence

Working with others to achieve goals

Delivering goals in a changing environment

Taking a creative and innovative approach to work

Maximising potential in self and others

Qualifications

Education, Qualifications & Training

Essential:

Advanced Level Pass or equivalent

GCSE English and Mathematics Pass or equivalent

Desirable:

Undergraduate graduate degree or equivalent

Previous Experience

Essential:

Administrative or relevant experience.

Excellent customer service skills

Desirable:

Understanding of AA contracting and deployment activities and payment issues

The position requires high level communication and organisation skills, and the ability to effectively prioritise a large and varied workload in the context of strict deadlines.

Key requirements for the successful applicant are an ability to co-ordinate and carryout activities with limited supervision, and take ownership of the deployment responsibility for a suite of subjects for GCE, GCSE and other Vocational qualifications. Excellent interpersonal skills are required to interact effectively with internal and external customers. The applicant must be able to respond effectively to late changes in demand for AAs and other urgent service demanding situations.

Pearson Qualification Services is the UK's largest awarding body. We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK, and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.