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Had a great stay at Chi Residences 138 with my partner. We have stayed at Chi 138 previously, and we loved the location and great view from the room. The attentiveness of the hotel staff was good as well, as we came back to a tidy room each night. We love the location as it is not far from Central, and the streets were not as bustling as the other population infested streets of Hong Kong, hence, making it a good place to stay at.

We have stayed at Chi Residences 5 times over the past 4 years (over 10 weeks in total), since its management changed hands. We were very impressed with our first stay, when the property was called La Rivage. We have noticed a steady decline in service levels especially over the last 2 years. We were very disappointed during our recent visit. I would like to elaborate further as follows; the day before we checked out we put the sign out to make up the room and when we returned late in the afternoon nothing was done. Towels and bed linen were never changed during our 6 night stay. We ran out of toilet paper and soap and had to request from the front desk. The window was so filthy that we couldn't enjoy the view. We also had lots of ants crawling on the bay window sitting area. Really disgusting, as this is directly related to the lack of cleanliness and maintenance. As a consequence, we have decided never to return, and look for alternative accommodation for our next visit. This is really sad, as the property has a lot going for it if it would be managed better. Good bye.

Comfortable room. Good shower system. Two rooms per floor with separate lift lobbies which provide high privacy. Near tram & bus stops, supermarkets and wet markets. Convenient for people who like to cook. Very helpful and friendly check-in staff.
Very slow check-out process which kept all the guests waiting. The check-out staff questioned different guests in an impolite way for 'missing / not-working items' which was originally missing/not-working while checked in. Suggest other travelers to check-out earlier and report any problem in the room in advanced.
Only central heating system is available in winter. Not enough fresh air.