As the products and services that websites display become more complicated, consumers are bound to have questions as to how they work and what they can do for them. AnswerDash , a provider of contextual answer technology for websites...

If you’ve ever been excited to follow your favorite tech company on Twitter only to find out all they tweet about is product updates, customer stories and other “we’re the best” content, you are not alone. On...

Enterprises using popular forum software Vanilla Forums will be able to escalate support issues to another employee thanks to an integration with Zendesk. Once the Zendesk Add-on has been enabled in a Vanilla Forums account, authorized...

The phrase “I’m sorry” can have a significant impact on customer service satisfaction according to a new report from Zendesk. Zendesk’s second quarterly Benchmark report for 2014 reveals that customer satisfaction...

Zendesk has released an analytics tool for enterprises designed to measure and visualize the impact of customer service interactions. The customer service platform's new Insights tool (available to customers on the Plus, Enterprise...

Preparing for an initial public offering (IPO) is no easy feat. If the incredible amount of paperwork wasn’t enough to stress about, opening the company’s financial books to the public is sure to raise the blood pressure...

Viralheat is making it easier for its clients to focus on customer service, thanks to a new partnership between the social media management platform and Zendesk. The partnership allows brands to connect their Zendesk account to the...

Customer service software Zendesk announced that 40,000 customers are now using its solution (in 140 countries) and that more than 300 million people have received service from a company that uses the Zendesk platform. “While...

Nowadays, brands have the ability to reach consumers through a variety of channels and touchpoints. While this is good for marketing initiatives, brands can actually end up frustrating consumers if they don’t offer a consistent...

Every day, people download apps to improve their lives in some way – whether it’s to entertain them, make them more productive or connect with others. There’s also an “app store” of sorts that can help...

Google and Apple fuel many standards and trends in Web communities, but when they really started to take design seriously, it led to the trend of heavily design-led software. Zendesk Chief Creative Officer Toke Nygaard says that as...

A new self-service solution from Zendesk is helping customers find answers to their own support questions. The solution, dubbed Help Center , enables any company to create a customizable self-service knowledge base, community and customer...

:: By Bryce Maddock, TaskUs :: The e-commerce industry is experiencing growth at a staggering rate, requiring online retailers of all sizes to prepare to scale their offerings. A 2013 report published by Forrester Research states that...

:: By Mitchell Harper and Eddie Machaalani,Co-founders and Co-CEOs, Bigcommerce :: Statistics show that online shopping is growing rapidly — a trend that presents both opportunities and challenges for entrepreneurs selling via...

From supporting customer accounts with a limited staff to better understanding customers because of ticket history, help desks have rightly earned their place in our digital community. Nonetheless, if your company is toying with the...