CUSTOMER EXPERIENCE EXPERTISE

By merging our extensive knowledge of service industries from Telecom to health insurance and other financial services, with our in-depth knowledge of multicultural consumers and their cultural mindset to customer experience, we have guided a variety of clients to increased effectiveness in acquisition and retention efforts including:

Verizon: Identifying best-in-class practices for multicultural B2C and B2B customers from a 360⁰ perspective and the role this plays within the overall organization’s approach to Total Market.

CUSTOMER EXPERIENCE

Creating and managing a framework for exceeding customer expectations can significally impact business results. Yet with so many customer touch points, how do we prioritize which are more important – OR do we have to get it ALL right? With decades of consulting experience, Santiago Solutions Group has been helping clients enhance their customers’ experience in this digital age, create competitive advantage, build more capable organization, and secure lasting results.