While there may be other resolutions (One possible cure for which is described in the Schulz Consulting Knowledgebase and involves registry entry changes which you should be extremely careful with), we’ve seen the following steps work to eliminate both of the above error conditions:

Unable to initialize PDF Viewer by selecting “run as administrator” for the MAS200 installation. It appears that this only must be done once and that after the initial time of starting the MAS 200 workstation that the proper DLL (we think cdintf.dll) is then registered.

In order to overcome the “unable to process lockfile” try temporarily adding the user to the “power users” group on the Terminal Server. Re-run the setup of paperless office (this is in Company Maintenance – Email – Advanced).

It appears that both issues are user rights related.

Once the above is done you may be able to successfully test the PDF viewer with no errors.

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About Wayne Schulz

Wayne Schulz is a Sage 100 Consultant who has worked with Sage 100 and Sage 100c ( Formerly Sage MAS 90 and MAS 200) since 1986. He provides advanced Sage 100 technical support to companies located throughout the United States on all versions of Sage 100. If you are experiencing an issue with Sage 100, and would like to schedule a support session - please visit our request a Sage 100 diagnosis page.

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