Crystal Pepper says seeing her father removed from the Sunday flight was “exacerbated” by the fact it was caught on video and widely distributed.

United Airlines CEO Oscar Munoz has said he was “ashamed” when he saw the video and that the airline is reviewing its policies. Munoz says law enforcement won’t be involved in removing passengers in the future.

"Just because United is responsible doesn't mean the city of Chicago is not also responsible," says lawyer