Why choose Big O Tires Auto Service?

When it comes to having a car or truck serviced, most drivers have more questions
than answers. Questions like "What is rotor resurfacing... and how much will it cost?"
And "What on earth is that clunking sound?!" For many years, Big O Tires customers have
trusted us to offer straight answers and top-notch services. Big O Tires offers a wide
range of diagnostic, repair and routine maintenance services, backed by one of the best
national services warranties in the business. Not sure when your vehicle's due for routine
maintenance services? Drop by, and we'll look it up for you!

Note: Any recommendations provided on www.bigotires.com are general in nature.
Big O Tires recommends that you always consult your vehicle’s Owner’s Manual, the
vehicle manufacturer or an associate at your local Big O Tires store for vehicle
specific recommendations. The names and descriptions of services are general in
nature. Actual service offerings vary by location, and not all stores offer all
services! The availability of our oil change service and the use of Valvoline
oil products varies depending on the Big O Tires location near you. Please contact
a Big O Tires store near you to find out what services and oil products are offered.

Reviews

Sep 1, 2017

Survey

Thank you for going the extra mile to satisfy me when I had a problem a tire. Your willingness to do more than most would consider necessary has renewed my confidence and loyalty in your brand.

Business Owner replied on Sep 6, 2017:

Shawn, thanks for sharing all the details about your experience with us! It means a lot to have earned your trust and business. We look forward to seeing you soon!Jason White, Owner

Aug 28, 2017

Survey

It's wonderful to know when you go into an establishment that they will take care of you and your vehicle without trying to take you to the cleaners! I changed all 4 of my "high end" tires to the Big-O Legacy and very pleased! I'm also getting all my services done through my Newark location to maintain my vehicle. Stellar Customer service!! I highly recommend!!

Business Owner replied on Aug 30, 2017:

Sylvia, thank you for your review and recommendation! We hope that you have a great day! Jason White, Owner

Aug 25, 2017

Survey

Jason and his crew know what they are doing and are very good at it. Found my problem and fixed it fast. They also stand behind their work!!! Very professional! I have lived in Newark for many years and this location has been a hit and miss when it comes to service, since Jason has taken over it has become a hit every time. I will not go anywhere else since they fix it right the first time and their rates are very reasonable. Keep up the great work!!!!

Business Owner replied on Aug 29, 2017:

Thanks for the great comments about your experience, Gary. We're so glad that Jason and the rest of the crew always provide you such professional service! Hope to see you again soon! Jason White, Owner

Aug 17, 2017

Survey

Great service just need more discounts

Business Owner replied on Aug 18, 2017:

Thanks, Rafael. We are always looking for ways to improve your experience here with us so we appreciate the feedback. We hope that you have a great day! Jason White, Owner

Aug 16, 2017

Survey

My service experience was excellent. I brought two cars in for service on the same day, one for a new battery and the other car for an oil change and tire rotation. The new battery for 2007 Lexus was installed within 30 minutes and Jason gave me credit for the remaining warranty life of the old battery (which I purchased 4 years ago from another shop). I then brought in my 2007 Highlander for an oil change and tire rotation. These services were also done correctly and quickly. Thank you Jason.

Business Owner replied on Aug 17, 2017:

Thanks for taking the time to let us know about your excellent experience with us, Roland. We truly appreciate your business with us and we look forward to working with you again. We hope that you have a great day! Jason White, Owner

Aug 15, 2017

Survey

I've been a regular and loyal customer due to the excellent quality and hospitality shown towards me every time I walk through the door. I will continue to be a returning loyal customer for many years to come. I appreciate all of the individuals who come in contact with myself or my car. Thank you to the Newark team for all your help!

Business Owner replied on Aug 16, 2017:

Thanks for leaving us such a great review, Jocasta! We truly appreciate your continued business with us and we look forward to working with you again. We hope that you have a wonderful day! Jason White, Owner

Aug 14, 2017

Survey

very quick appointment

Business Owner replied on Aug 15, 2017:

Thanks, Dino. It's great to hear that we were able to get you back on the road quickly. We look forward to seeing you soon!Jason White, Owner

Aug 14, 2017

Survey

Jason and his staff took care of the repairs I needed done as always.

Business Owner replied on Aug 15, 2017:

We're happy to hear that everything was completed to your satisfaction, Tim. Please let us know if there is anything else we can do for you; we are more than happy to help! Hope to see you again! Jason White, Owner

Aug 8, 2017

Survey

They did well.

Business Owner replied on Aug 8, 2017:

Thanks for the review and five star rating, Lorena! We look forward to seeing you soon!Jason White, Owner

Aug 5, 2017

Survey

Jason and his service representatives DJ, Christian, Jonathan and Ashley are always friendly and greet customers professionally. We have 4 cars serviced there regularly and the team know us by name and always ensure our cars are properly maintained.

They do more than tires - call them when you need other services. Great local shop.

Business Owner replied on Aug 5, 2017:

We always love to receive great feedback. We'll pass your comments on to the team! Please let us know if there is anything else we can do for you; we are more than happy to help! Hope to see you soon! Jason White, Owner

Aug 4, 2017

Survey

It's difficult to feel trust with mechanics. This difficulty generally has more to do with one's lack of mechanical knowledge than it does an individual mechanic. I was recently given two quotes feom two different businesses to fix a problem with my car. The quotes ranged from $1200 to $7000. The guys at Big Ol', specifically Jason, fixed my car for $200. This has earned my trust and I will return for all future needs.

Business Owner replied on Aug 4, 2017:

Thanks, Jason! It means a lot to have earned your trust and business with us. We hope that you have a great day! Jason White, Owner

Aug 4, 2017

Survey

Thank you for going out of your way to make the little things come out right! You all are awesome.

Just one suggestion, I appreciate an explanation and a copy of the work done and your suggestions for upcoming repairs. That way I can budget for it.

Thank you for always doing a great job and being trustworthy.

Sincerely;

Business Owner replied on Aug 4, 2017:

Thanks, Cheryl! It means a lot to have earned your trust and business with us. We hope that you have a great day! Jason White, Owner

Jul 31, 2017

Survey

Johnathan was awesome, very helpful in explaining everything.

Business Owner replied on Jul 31, 2017:

We always love to receive great feedback. We'll pass your comments on to the team! We hope that you have a great day! Jason White, Owner

Jul 28, 2017

Survey

The guys at the Newark shop were very accommodating and delivered service beyond my expectations. After making an appointment online, I was called back quickly and made arrangements for a drop off that night. The tires I wanted were not in stock and needed to be ordered but it was already passed the cut off time for same day delivery. During the drop off I inquired about having my vehicle completed by 11am, as I needed to drive somewhere that afternoon. Both service reps were confident they could deliver and they did. By 9:30am the next morning I received a call that my car was ready. They got everything right with the tires and delivered ahead of schedule. Great work guys!

Business Owner replied on Jul 28, 2017:

David, thank you for taking the time to let us know about your experience! We hope that you have a great day! Jason White, Owner

Jul 24, 2017

Survey

Extremely glad I came into this location and had my tires replaced. I was treated so kindly and Jason was even kind enough to offer me a ride back to my office while my car was being serviced.

The prices are competitive and the turn around time was very quick. Couldn't be happier, and will tell all of my co-workers about my experience. Worth every penny.

Business Owner replied on Jul 25, 2017:

Thanks, Basel! Your recommendation means so much to us and we're so happy to have earned it. Please let us know if there is anything else we can do for you; we are more than happy to help! Hope to see you again! Jason White, Owner

Jul 21, 2017

Survey

Solid service

Business Owner replied on Jul 22, 2017:

Thanks, Marisa! We hope that you have a great day! Jason White, Owner

Jul 18, 2017

Survey

Your staff is awesome! I had a great experience buying 4 replacement tires for my car. Jonathan was very helpful with getting the right tires for my car, I would recommend my friends and family to come here if they needed to get tires for their vehicle.

Business Owner replied on Jul 19, 2017:

Thanks, Julio! We will let Jonathan and the staff know of your wonderful feedback. We hope that you have a great day! Jason White, Owner

Jul 17, 2017

Survey

price for my 4 new tires are very reasonable

Business Owner replied on Jul 18, 2017:

Thanks, Jason, for taking the time to share your thoughts! Hope to see you again! Jason White, Owner

Jul 17, 2017

Survey

I needed to replace my 4 tires for my Ford Flex, Jonathan was my service writer and did a great job on looking at all options and pricing that would work about my Budget, we tired a in house tire from store inventory and place it on my 22 rim to get a visual, after seeing the tire on the rim, I did not like the look. Jonathan when back to looking for a tire that I would like, afterwards we were able to find a Toyo brand tire. After the install of these tires I'm very happy of the look and everything worked out. 5 stars for Jonathan efforts....

Business Owner replied on Jul 17, 2017:

Thanks for leaving us such a great review, John! We look forward to seeing you here again!Jason White, Owner

Jul 3, 2017

Survey

I had very friendly and prompt service with my damaged tire and felt my business was most appreciated. I will definitely recommend this location to anyone that needs urgent or anything else.

Business Owner replied on Jul 4, 2017:

Thanks for leaving us such a great review, Ashley! Hope to see you soon! Jason White, Owner

Jun 27, 2017

Survey

Several years back I came to this exact store and I did not have anything nice to say about the employees or the shop work was terrible but what a dramatic change I had excellent service and a great Tech that did fantastic work thank you very much Big O keep up the great work

Business Owner replied on Jun 28, 2017:

Steven, this is great information to share with the team. We love to hear that our efforts to constantly improve our customers experience is working. We look forward to seeing you soon!Jason White, Owner

Jun 26, 2017

Survey

n/a

Business Owner replied on Jun 26, 2017:

Thanks, Kelvin! Hope to see you soon! Jason White, Owner

Jun 16, 2017

Survey

This is the second time I brought my car to Big O Tires in Newark and both times I have been satisfied with the prompt and friendly service.

Business Owner replied on Jun 16, 2017:

Thanks for leaving us such a great review, Debra! Hope to see you soon! Jason White, Owner

Jun 13, 2017

Survey

Very pleased with the service. I'll keep coming back.

Business Owner replied on Jun 14, 2017:

Thanks, Maggie, for taking the time to share your thoughts! We can't wait to see you on your next visit! Take care! Big O Tires - Newark, CA

Jun 12, 2017

Survey

My check oil light was on from the last service that was done 3 months ago. When I can for the car for the last service the check oil light was still on. I had to go back in the store to ask to reset the light.

I brought my wife's car in for service and she noticed that one wiper blade cost one price, and another wiper blade cost another price, same car, same wiper blade.