FAQs

Cash Train Has Got The Answers to Your Financial Emergencies

The questions and answers below go over the most common questions about our service. If you are looking to understand just how it all works, then head over to our How it Works page where we show you how simple it is to get the money you need in a hurry. Although the online application takes most people just a couple of minutes, you might want to check out How to Qualify before you make your Cash Train Application today.

If you still have questions, then send us a quick message using our Contact Us page or call us on 0800 422 337 and we'll try to answer your query as quickly as possible.

Why Cash Train?

If you’re looking for fast cash from the convenience of your own home or office get on board the Cash Train. You can apply online in minutes and then be presented with an instant loan offer - simple!

Here are just a few reasons for choosing Cash Train to meet your short term cash needs:

Cash Train is a trading brand of First Stop Money Pty Ltd – one of New Zealand's top online short term lenders

Why Do People Use Payday Loans?

Cash Train loans are similar to payday loans, as they are a short term solution for when something unexpected crops up before payday.

Rather than facing mounting debt on your credit card or going over your overdraft facility, a payday loan let's you borrow a few hundred dollars and pay if off quickly. And with Cash Train, it's convenient as everything is done online!

Some of the most popular reasons that people use their payday loans for are:

Finding a couple of hundred dollars to get their car serviced or repaired

Covering their bills when they're due before payday

Spending cash for holidays or other events

However, we don't recommend using a Cash Train loan if you need:

To deal with long term problems – if you're struggling financially all the time

You may need to seek financial counselling or look at other financial alternatives

More than $1500 – see what long term finance options work for you rather than getting a number of payday loans at the same time.

Check out our quick guide below for some examples of when you may want to use a Cash Train loan – or when you're better checking out some other options:

Do I Qualify?

We'll verify the information you give us as part of our responsible approach to lending. This means that we'll need to check your income and confirm your ID before we can complete your loan.

Bad Credit?

If you've had credit problems in the past, we may still be able to help you. We're more concerned with how you're doing currently, that you can afford and will repay this loan over your next few paydays.

How Do I Get My Loan money and How Fast Is It?

We pay your loan funds directly into your bank account. During normal New Zealand business hours, we make these payments every 3 hours via online banking.

Depending on your bank, the money should be with you a few hours later, or at least the next business day.

How Do I Repay My Loan?

Good question – it's an important part of the deal! We're all about convenience and making life simpler for you, not only when you borrow but when it's time to pay us back. We'll automatically direct debit your account on the scheduled dates agreed in your contract, meaning one less thing to worry about!

Can I Borrow from You Again?

The simple answer is YES! As long as you make your payments on time and there's no change in your circumstances that means we'd be causing you financial problems by lending to you again (we believe in taking a responsible approach to lending), then there's no problems borrowing from us again. Returning Customers can use an even simpler Members Area to apply.

A few things to note:

We can still help you if you have had some problems repaying us in the past, as long as you talk to us when you have them!

A payday loan is a short term solution – while we're here to help you, if you need too many payday loans in a year, you may want to consider a longer term solution

If your circumstances change, do tell us! We're here to help and we can best do that by knowing as much as possible about your current financial situation