Ply Gem Windows Reviews

Window Comments

Had 18 windows delivered on April 22,2014, sent 1 triple back due to it being broken and dented, sent back 1 double casement window back because it had so much silicon all over the outside white trim and it looked so bad and shabby looking. The window fuzz sticks out and the sealing around glass looks very cheap. Lowe's promised to bring them back and send a rep out to fix and clean them up. I should have known better and paid the extra to get a quality window like Anderson, it would have been worth it. Never will I recommend a Ply-Junk window. Anyone is welcome to come look at mine. I will give an update on how things get handled in a few weeks.

Window Grade: 2.3

Install Comments

Installed by Yoder Construction. of VA

Install Grade: 5.0

Price Information

Remember!! You get the quality of what you pay for.

Overall quality: 3
Locks: 3
Balance System: 3
Warranty: 2

KSdiver

July 3rd 2013 at 1:36 pm

Window Comments

We had 11 windows installed in 2011 - the quality appears to be good - had an issue with one window that cracked. EXTREMELY poor customer service – had to constantly follow up with these people. My opinion – steer clear of this manufacturer. If you have problems down the road, you will regret purchasing Ply Gem.

Window Grade: 2.8

Install Comments

Installed by Yellow Moon Homes of DE

Install Grade: 4.0

Overall quality: 5
Locks: 4
Balance System: 4
Warranty: 4

April 1st 2012 at 3:24 pm

Window Comments

We had 17 windows installed and think that it was a very professional job. We are pleased with the quality of the product and of the installation. Our neighbors are going to use the same window

Window Grade: 4.3

Install Comments

Installed by Rasmussen Exteriors of MI

We have had a great experience. We were very hesitant, as we had a bad experience in the past & were very skeptical going into this. We also had several companies come out prior to making our decision. We are so thankful we went the way we did. Very pleased with the price, the installing company & the product.

Install Grade: 4.0

Price Information

We paid approximately $500 each for the 17 windows. 15 were double hungs & 2 were picture windows. We went white inside & white outside to save money

Overall quality: 1
Locks: 1
Balance System: 1
Warranty: 1

Pete Cockran

March 6th 2012 at 1:53 pm

Window Comments

Guys that installed our windows and doors were very unprofessional.Windows and doors both have air drafts coming thru them.Called customer service and was told that salesman would call us back.Never happened.Will never deal with this company again!

Window Grade: 1.0

Install Comments

Installed by Ply Gem Windows of VA

Very unprofessional installers.

Install Grade: 1.0

Price Information

$8152.00

Overall quality: 4
Locks: 4
Balance System: 4
Warranty: 3

Mark D

October 22nd 2011 at 9:51 am

Window Comments

A month ago, I had all my house windows replaced with Plygem Professional Series windows. Triple-Pane Low e. They look nice. It is alot quieter inside the house now. They seal good, but haven't had any real wind yet to check the seal. The real test will be this January.

Window Grade: 3.8

Install Comments

Installed by Procraft Windows of WA

I thought the install was above average. There was a little cracking of the paint - or separation of the drywall right next to all the windows that were replaced.... Ie... a window has 4 sides and 1 side of each window will need a little plaster/paint.
I read many other reviews before I bought and a few installation reviews by "the experts" and it's common to have some cracking of paint and maybe separation of some drywall right next to the window during the removal of the old windows.

Install Grade: 3.0

Price Information

I had 8 - triple-pane, Plygem low E Professional Series windows and 1 (Codel brand) French door installed by Procraft Industries 9-1-11.
Three new bedroom windows 2 ft by 6 ft horizontal sliding...... One 5 ft by 6 ft patio door.... One 6 ft by 6 ft patio door..... One 5 ft by 4 ft picture window with a 2 ft by 5 ft sliding window on each side of the picture window........ And one 6 ft by 6 ft "Codel" fiberglass french door. Everything counting tax $10,535...
The Procraft salesman was dishonest. He had a Plygem Premium window to show for demostration - and a brochure for Premium windows. He only put the model # for the windows in the contract. He did not put in - if it was Premium or Professional. I called a couple days after signing the contract and asked if it was the Premium or Professional windows that I bought - and he said he thought I was getting the premium windows. Two weeks later they installed the Professional series. He lied to make a few extra bucks.

Overall quality: 4
Locks: 3
Balance System: 3
Warranty: 1

Jason

October 14th 2011 at 3:36 pm

Window Comments

Ply Gem seems to make a decent quality window. I haven't had them long enough to know for sure. I had all the windows in my home replaced and outswing French doors installed. I wanted to document my initial experience on customer service.
When the window installation company asked about hardware in an oil-rubbed bronze finish for the French doors, they said it would be some crazy price like $800. When I said i would just paint the handles that come with the door, they were quick to point out that would void my warranty.
I went into their production warehouse to look at windows and French doors. Adrian was very helpful. He pointed out that they do offer a stock color besides white that is very similar to oil-rubbed bronze so I got that. The windows and doors seemed to be of high quality and I learned a lot about the different options.
When I had the windows and doors installed, the threshold on the French door was metal, like you'd normally see on the exterior. I called Ply gem to ask if they had any interior trimmed threshold and they said the metal piece was my only option. When I asked if I could find a piece somewhere else to trim it out, they were quick again to point out it would void the warranty on the door. I was then transferred to a full mailbox, then the operator, who took my number and told me Roy from warranties would call me. He never did.
It doesn't seem like this company has much experience with residential French doors. Otherwise, they would have options besides metal thresholds on the interior of the doors. It also seems the company is very eager to void their warranties. My guess is that PlyGem can afford to offer a decent quality window at an affordable price by limiting options and closing warranties. I would say they are a typical mass production operation but they custom make their stuff. It took about a month to get mine made. So quality good, customer service bad. Good luck!

Window Grade: 2.8

Install Comments

Installed by Alco siding and windows of CA

Installer also did not discuss many options with me. They ordered the stock white hardware without asking, or seemingly even being aware that there were other options. They did return to install the hardware I wanted sand they reduced the price for me having electrical work done before the install. The install was efficient and clean. They also did not recognize that a metal threshold is not appropriate for the interior of a French door and did not offer to remedy this. I also discussed with the owner getting a double Hung window in the bathroom but I neglected to make sure this was on the contract and ended up with a single hung. Again, you get what you pay for. Very reasonable price. Very pleasant people. I just don't think they have a lot of experience with doors. Recommend for windows.

Install Grade: 3.0

Overall quality: 5
Locks: 5
Balance System: 4
Warranty: 5

Ken

July 27th 2011 at 1:41 am

Window Comments

The Plygem Replacement Windows fit like a glove. They are a 100% improvement from our old cold aluminum windows. They're beautiful.

Window Grade: 4.8

Install Comments

Installed by Clear Choice Windows llc of WA

They guys were great. They paid attention to detail, were very respectful of our property and made it look easy. The new windows fit perfectly. I didn't even have to clean the glass.

Install Grade: 5.0

Price Information

We sat down with 4 contractors and Clear Choice respected our time and gave us the best price. We made a great choice.