The Lower City of Shattrath is the place where the refugees gather and help out in their own ways. When someone helps any of the mixture of races who fled from war, word gets around quickly. Their quartermaster, Nakodu, is located at the market in the Lower City. The Lower City of Shattrath also contains a very useful Mana Loom or an Alchemy Lab. Many NPCs have extensive knowledge of crafting. The Battlemasters for both sides of all four battlegrounds can also be found here, as well as the World's End Tavern.

Griftah, a vendor in Lower City, sells amulets which are very... interesting. He is quite the salesman, with items like Marvelous Madstone of Immortality, which allows you to return to life as long as you return to the place you died. Buyer beware!

At exalted you can purchase a Lower City Tabard. Strangely, none of the NPCs in Lower City can be seen wearing one.