This hasn't happened to me yet since my car now only has 700 miles. If Lexus service people washed your car and created swirls all over it when you had asked them not to wash it, could you make Lexus responsible for the damage and get them to reimburse the amount of the repair? Fixing swirls requires polishing, claying, waxing, etc. and this costs at least $500 or more depending on the level of damage. More importantly, polishing will make the clear coat thinner. Can you please share your experience ?

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This hasn't happened to me yet since my car now only has 700 miles. If Lexus service people washed your car and created swirls all over it when you had asked them not to wash it, could you make Lexus responsible for the damage and get them to reimburse the amount of the repair? Fixing swirls requires polishing, claying, waxing, etc. and this costs at least $500 or more depending on the level of damage. More importantly, polishing will make the clear coat thinner. Can you please share your experience ?

I specifically tell Lexus to write down NOT TO WASH the car on the service ticket!

I mention no car wash every time I go to dealership for any service and after so many years of relationship with the dealership, they make no car wash as the default for my car. And I always bring a clean and washed car to them for every service to reduce swirls done by whoever works on my car. I think a dealership certainly welcome a clean car before the service for a customer who has high standard of car care. It is almost impossible not to induce some kind of minor swirls and hairline scratches to a dirty car during a service.

Dealer here has a "$1M carwash facility" that's free to use anytime for everyone who bought their car new there. To use or not to use? I won't wash my car myself, so the alternative is the quick hand wash at the detailer that costs 60 bucks.

To be perfectly frank, I dont think you can hold them accountable for anything, the main reasons being:

1) How are you going to prove that THEY put the swirls on your car?
2) How are you going to prove that the car had no swirls on it before hand?
3) How are you going to prove that YOU didnt put the swirls on the car?

To be perfectly frank, I dont think you can hold them accountable for anything, the main reasons being:

1) How are you going to prove that THEY put the swirls on your car?
2) How are you going to prove that the car had no swirls on it before hand?
3) How are you going to prove that YOU didnt put the swirls on the car?

What if you ASKED them specifically NOT to wash the car, like the OP mentioned.

To be perfectly frank, I dont think you can hold them accountable for anything, the main reasons being:

1) How are you going to prove that THEY put the swirls on your car?
2) How are you going to prove that the car had no swirls on it before hand?
3) How are you going to prove that YOU didnt put the swirls on the car?

It depends on the person if you take care of your car a maybe detail a lot. Trust me you will see new swirls and you will know where they came from. I write on a piece of paper and tell the service advisor no wash.

It depends on the person if you take care of your car a maybe detail a lot. Trust me you will see new swirls and you will know where they came from. I write on a piece of paper and tell the service advisor no wash.

Right, so they will put their hands up and say sorry, maybe give you a free service or something but thats about it

Dealer here has a "$1M carwash facility" that's free to use anytime for everyone who bought their car new there. To use or not to use? I won't wash my car myself, so the alternative is the quick hand wash at the detailer that costs 60 bucks.

For $60 you can have the car hand washed by the most incredible detailer in town, right in your driveway. No way I would pay the dealer $60 to screw up my car (which they will).

To be perfectly frank, I dont think you can hold them accountable for anything, the main reasons being:

1) How are you going to prove that THEY put the swirls on your car?
2) How are you going to prove that the car had no swirls on it before hand?
3) How are you going to prove that YOU didnt put the swirls on the car?

You would specifically point out the lack of swirl to your service adviser at the time you drop off the car and have him note it on your intake form.