Service Strategy: Value creation

- Okay, within Service Strategy,…we've talked about the processes,…we've talked about the key concepts.…Remember in Service Strategy,…one of the primary things we're getting…at is value creation, and this is very important…to our customers, and there are a lot of ingredients…and a lot of things we need to think about…when we're trying to determine value creation…and help to define what that is,…and even market what that value creation…is for our customer.…So, from a value creation perspective, take a look…at some of the characteristics of this value creation.…First of all, we have, they are defined by the customer.…

So, I would certainly agree that value,…I can't determine value,…my customer has to help me determine that value.…Too many times we try to assume what we think the value is,…and we may have an interpretation of the value of that,…but we may be looking at it the wrong way.…Remember value isn't always looked at strictly…from an outcome or strictly from a financial perspective,…it's a blend of many things.…

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9/8/2014

The Information Technology Infrastructure Library (ITIL®) has become the standard framework for the IT service industry. In this course, instructor Mark Thomas explains what ITIL is and how it can help align IT services with the needs of your organization. The course is comprised of eight modules, drawn from ITIL objectives that follow the phases of the service life cycle. Mark explains the key principles, models, and concepts behind the ITIL model of service management, and then dives deep into the life-cycle processes, from business-relationship management to problem management, using real-word examples from his own career.

ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.