Hines, who is the youngest of three brothers, told the royal couple about how he is struggling with the loss.

William was sympathetic to Hines. He rested a hand on the teen’s shoulder and said, You have to talk a lot better — we’re not good sharers. It’s a classic example of lots of talking needed.”

The duke also shared some fond memories he has of his own mother.

“I miss her so much,” he said. “Time makes it easier. I know how you feel, I still miss my mother every day and it’s 20 years after she died. The important thing is to talk about it as a family, it’s okay to feel sad, it’s okay for you to miss her.”

He also made Hines and his brothers promise they will talk each other through their grief.

William and Kate were touring the hospice center as it celebrates its 25th anniversary. After speaking with the Hines family, they met with another family who had a loved one cared for at the hospice.

The duchess reportedly hugged the two small children, ages 10 and 6, who lost their brother when he was 10 after a battle with cerebral palsy, epilepsy and autism. The family presented the royal couple with a “memory jar” to which they can add colored sand in memory of the loved one.

Over the last year, the royal couple has continued to focus their public work on promoting the emotional treatment and well-being of teens, children and adults.