3.1A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

3.4Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Our cookies

4.1We use only session cookies on our website.

4.2The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)We use DYNSRV, to improve the performance of the website. This cookie is added by our load balancer to track which web server to send the visitor to.

Analytics cookies

5.1We use Google Analytics to analyse the use of our website.

5.2Our analytics service provider generates statistical and other information about website use by means of cookies.

5.3The analytics cookies used by our website have the following names: _ga, _gid, _gat.

5.4The information generated relating to our website is used to create reports about the use of our website.

(a)in Firefox (version 51) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(b)in Chrome (version 55), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

6.2Blocking all cookies will have a negative impact upon the usability of many websites.

6.3If you block cookies, you will not be able to use all the features on our website.

(a)in Firefox (version 51), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(b)in Chrome (version 55), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

7.2Deleting cookies will have a negative impact on the usability of many websites.

Cookie preferences

8.1You can manage your preferences relating to the use of cookies on our website by visiting: https://www.bassettlockandkey.co.uk/

Our details

9.1This website is owned and operated by bassett lock and key

9.2We are registered in England and Wales under registration number 07076242, and our registered office is at 230 Shirley Road, Southampton, United Kingdom, SO15 3HR

9.2Our principal place of business is at:

7 Overcliff Rise, Southampton, Hampshire SO16 7BY

9.3You can contact us:

(a)by post, to the postal address given above;

(b)using our website contact form;

(c)by telephone, on the contact number published on our website from time to time;

(d)by email, using the email address published on our website from time to time.