OUR CUSTOMER SERVICE AT YOUR DISPOSAL

TERMS AND CONDITIONS

General Sales Conditions Larus Miani S.r.l. General Sales Conditions (CGV) for online purchases made on www.larusmiani.it Larus Miani Srl, Via Ollearo n° 8, 20155 Milano, fax: +39 (02) 33 00 70 27, tel.: +39 (02) 33 00 26 00, tax code / VAT no. 0776770158, e-mail: customer.service@larusmiani.it (“Larusmiani”) requests that all users read these General Sales Conditions (“CGV”) that govern the purchase of products and manage orders made on the website: Both “Larusmiani Products” and “Products marketed by Larusmiani” are sold on the www.larusmiani.it website. The term “Larusmiani Product/s” means all products sold on the www.larusmiani.it website, produced by Larusmiani. The term “Products marketed by Larusmiani” means all products sold on the www.larusmiani.it website, not produced by Larusmiani, but marketed by the same. 1. The conclusion of the contract and the delivery of products 1.1 Each order made on www.larusmiani.it implies the conclusion of a sales contract in Italian between the buyer and Larus Miani Srl, Via Ollearo n° 8, 20155 Milano (“Larusmiani”). 1.2 Customers may select one or more Products that they intend to purchase, by inserting them in a virtual “basket”, whose contents they can always display before sending the Order. 1.3 By clicking on the “Purchase now” key the customer orders the items contained in the virtual basket. The customer will receive a confirmation e-mail from Larusmiani for the order received when the order is transmitted. 1.4 If the ordered products are not available for causes beyond Larusmiani’s control, Larusmiani shall promptly notify the customer. Larusmiani shall have no obligation to deliver the ordered merchandise in this case. In any case, if the ordered products are not available, Larusmiani shall reimburse any sums it received without delay.

2. Price, shipping costs and delivery 2.1 Customers are required to pay the price indicated on the page of the product they want to purchase when the order is sent. The indicated price is final and includes VAT. For the USA market, import duties and sales taxes are charged to the customer, and are calculated based on LARUSMIANI USA price list. 2.2 Shipping costs are paid by Larusmiani and the merchandise is expected to be delivered within a maximum of 4 business days with the exclusion of deliveries to the islands and remote areas where it is not possible to guarantee delivery within the terms mentioned above. Larusmiani only makes deliveries in Italy and United States of America. If the delivery time is stated in business days this means all days between Monday and Friday, expressly excluding holidays 2.3 Larusmiani shall send the customer an e-mail indicating shipment of the merchandise with the related tracking number. 3. Payment 3.1 Larusmiani accepts credit cards and Paypal as methods of payment. 3.2 For purchases by credit card, the customer’s card shall be charged when the order is sent to Larusmiani. 3.3 The buyer agrees to accept invoices sent in digital format.

4. Right to withdrawal Customers have the right to withdraw from each order regarding the purchase of products made on www.larumiani.it without stating any reason. For this purpose an explicit statement needs to be sent to Larusmiani based on the procedures contained in points 4.1 and 4.2. To return the purchased products the customer must attach the original invoice and follow the return instructions.
If a customer wishes to return a purchased product/s, the customer must insert the original invoice in the package and follow the return instructions hereinafter explained , which will be provided by LARUSMIANI Customer Service, once they receive the return request at customer.service@larusmiani.it.
4.1 Information regarding the right to withdraw Customers have the right to withdraw from the contract, without indicating any reasons, within 14 days receipt of the ordered product by the customer or a third party, other than the shipper and designated by the customer. To exercise the right to withdrawal, a notice needs to be sent to Larusmiani indicating the wish to withdraw from the contract by means of an explicit statement in this regard to the e-mail ustomer.service@larusmiani.it or fax number +39 02 33007027 or the address Via Ulderico Ollearo, n.8, 20155 Milano. It is also possible, but not mandatory, to use the standard withdrawal form which can be downloaded below and sent to one of the addresses indicated above. The law requires a standard form following receipt of the notice, Larusmiani will promptly send confirmation that it has received the withdrawal. The deadline established for the withdrawal shall be considered respected providing the customer transmits the above statement before 14 days has elapsed from the day physical possession is taken of the last ordered item. For a contract related to multiple items ordered by the customer in a single order and delivered separately, the deadline of 14 days starts from the day when the customer takes physical possession of the last item. 4.2 Effects of the withdrawal Following withdrawal from the purchase contract, Larusmiani shall reimburse all payments made by the buyer without delay and in any case no longer than 14 days from the day when Larusmiani is informed by the customer of the decision to exercise the right to withdraw, as long as the conditions indicated below are met in terms of return of the goods and their conditions. Such reimbursements shall be made using the same payment instrument used by the customer during the purchase phase. In any case, the customer shall not incur any cost as a consequence of such reimbursement. The reimbursement may be suspended until the products which are the subject matter of the return are received by Larusmiani, i.e. until the customer can demonstrate that such goods have been shipped, if beforehand. The customer is required to return the products without delay and in any case within 14 days from the day notice was given of the wish to withdraw from the sales contract. The Products must be returned - correctly packed in their original package, not ruined, damaged or dirty and with all the accessories/labels, instructions for use and documentation; - accompanied by the transportation document and invoice (present in the original packing), in order to allow Larusmiani to identify the customer (Order number, name, surname and address); - without showing any signs of wear, other than that compatible with normally trying on the item (they should show no traces of prolonged use or exceeding the time necessary to try them on and must not be in such conditions that they cannot be resold). If the returned product does not meet the contents of the previous paragraph, the return shall not be effective. Costs to return goods shall be borne by Larusmiani as long as the customer follows the procedure attached to the shipment, uses the documents for the return supplied by Larusmiani and ships the goods from the country where the delivery was made. Otherwise, the costs for the return shall be borne by the customer. The customer is liable for any decrease in value of the goods resulting from handling of the item other than that necessary to establish the nature, features and function of the product. 4.3 For orders shipped to the USA, LARUSMIANI will reimburse the entire amount, excluding the costs of managing the order and restocking, which correspond to 20% of the USA list price. 5. Customer Service For any problems related to products purchased on www.larusmiani.it, customers can contact Larusmiani’s Customer Service at the following: +39 02 0239202999 from Monday through Friday from 10:00 a.m. to 6:30 p.m. and by e-mail: customer.service@larusmiani.it 6. Warranty for product flaws and defects and additional information 6.1 The provisions of the Italian Consumer Code apply to purchases made on www.larusmiani.in terms of warranties for product flaws and defects. Therefore, customers shall be accorded the rights as per article 130 of the Consumer Code and such rights must be exercised within the deadlines cited by article 132 in the same Consumer Code. 6.2 These general sales conditions can be consulted on the website www.larusmiani.it 6.3 It is possible to save order details by using the relative browser command for saving a summary of the order that appears on the last page of the purchase procedure or wait to receive the automatic order confirmation message that Larusmiani sends by e-mail following completion of the order. This confirmation message includes details of the order and Larusmiani’s general sales conditions and can be printed and saved using the functions made available by e-mail programs. 7. Applicable law 7.1 These general sales conditions and sales contracts are governed by Italian law (specifically the Consumer Code - which in articles 46 to 67 governs remote contracts - and Italian Legislative Decree 70 of 09/04/2013 related to e-commerce) and must be interpreted based on it. 7.2 For any disputes which may arise regarding the general sales conditions and/or sales contracts, customers can start alternative dispute resolution proceedings compliant with the requirements of articles 141 et seqq. of the Consumer Code. If the Customer starts such proceedings Larusmiani guarantees its participation in an attempt at amiable settlement which the user may submit to RisolviOnline, an independent and institutional service provided by the Arbitration Board of the Milan Chamber of Commerce Best regards, Larus Miani Srl, Via Ollearo n° 8, 20155 Milano Company registered with the Milan Chamber of Commerce Business Information Index no. 767636 Register of Companies / Tax Code / VAT no. IT 00776770158 Legal Representative: Guglielmo Miani Last update: Thursday, 9 November 2018

COOKIE POLICY

7. Cookies
A cookie is a small text string that the visited sites send to the browser of the User's computer, where they are stored when the latter visits a website, to be then sent back to the same sites on the next visit. Cookies are used by the Company to operate the Site or to improve its performance, but also to provide information on the Site or on the User's navigation and for further purposes, as described below.
7.1 Technical cookies
Technical cookies are essential to allow the User to move within the Site and to use its features, remember the choices of the User (eg language, country of origin, etc.), to distribute requests on multiple servers, to store when the User gives his consent to certain options (for example, by accepting the use of certain cookies by exceeding the information banner). These cookies do not require the consent of the User. The following technical cookies are installed on the Website:
Cookie
Function
Validity
Source
Privacy Disclaimer
_ga
Used to record visitor numbers and demographics in aggregate form
24 months
Third party
Google Analystics: https://policies.google.com/privacy?hl=en&gl=uk
_gid
24 hours
_gat
Used to speed up access requests
1 minute
rskxRunCookie, rCookie,
lastRskxRun
Used by Riskfield to prevent fraud
31/12/2030
Riskified:
https://www.riskified.com/privacy/
cortexSession
The cortexSession cookie is used to store the session ID
When browser is closed
Owner
7.2 Performance and analytics cookies of the Company
These cookies may be session or persistent and their use is limited to the performance and improvement of the Site. These cookies allow you to recognize, measure and track visitors to the Site, thus allowing improvement and improvement of the Site, for example by establishing whether the User is able to easily find the desired information, or by identifying which aspects of the Site are of greatest interest. These cookies are used by the Company to process statistical and anonymous analyzes on how users navigate the site, the number of pages visited or the number of clicks made on a page while browsing. These cookies are assimilated by the privacy legislation to technical cookies, therefore they do not require the User's consent.
7.3 Performance and analytics of third-party cookies
The Company may also use analytical and performance cookies from third parties on the Site, in particular Google (ie "Google Analytics" and "Search Console"), for the same purposes described above, in order to analyze the navigation methods Users on the Site, the number of pages visited, the number of clicks made on a page while browsing or on the Site starting from Google search results. The Company processes the results of these analyzes only if the third party uses cookies in connection with the browser installed on the computer or on other devices used by the User to navigate the Site.
For information on how to manage the performance and analytics cookies Google Analytics installed by Google, as well as to reject them, we recommend that you consult the Google Privacy Policy at the following link: https://policies.google.com/privacy and https://tools.google.com/dlpage/gaoptout?hl=it
if you wish to prevent Google Analytics from using your data. For information on how to manage the analytics Search Console technologies installed by Google, as well as to reject them, we recommend that you consult the Google Privacy Policy at the following link: https://policies.google.com/privacy
and https://www.google.com/webmasters/tools/opt-out if you wish to use these technologies.
7.4 Profiling cookies installed by the Company
These cookies are activated in relation to the contents displayed and the use of the Site by the User. This allows the Site to record and memorize the preferences expressed by each User during subsequent visits, allowing to analyze the behavior of the same on the Site and customize certain aspects of the Site depending on the individual User, in order to improve the content and send messages advertising (eg banner) in line with the preferences expressed by the User in the context of surfing the net. This type of cookie can also be used to limit the display number of a given advertisement and to help measure the effectiveness of an advertising campaign. Also in this case, the User's consent is expressed through the choice to activate them through the information banner on cookies.
Furthermore, on the pages, as well as in the e-mails sent to the User, the Site could include web beacons and electronic images, c.d. "One pixel GIFs", "clear GIFs" or "pixel tags" which, if clicked, allow to count the number of users who have visited the pages of the Site, or who have accessed the contents of the communications, allowing not only to obtain data of a statistical nature, but also to identify the characteristics and contents that most interest the individual Users in order to provide more personalized information.
Click here if you want to refuse the use of these cookies [link]
7.5 Social plugin and social widgets / buttons
The Company uses cookies on the Site used by operators other than the Data Controller to trace members (and not) to social media for market analysis and product development purposes. Since the Company does not manage these cookies, it is advisable to consult the website of the third party operator, before clicking on the link on this website, to understand what are the practices and control systems adopted by the same.
On the website you can also find social buttons / widgets, or those particular "buttons" depicting the icons of social networks (i.e. Facebook, Twitter, Pinterest, Youtube and Instagram). These "buttons" allow users who are browsing the site to reach and interact with a "click" directly with social networks. Thanks to your click on social buttons / widgets, the social network acquires data related to your visit. Outside of these cases, where you spontaneously with the click to want to share your browsing data with the chosen social networks, the owner does not share any navigation information or user data acquired through their sites with social networks networks accessible thanks to social buttons / widgets.
7.6 Disabling cookies through the browser
In addition to being able to choose whether to accept or reject all or part of the cookies used by the Site for further purposes through the mechanisms described in this Privacy and Cookie Policy, in the future, if desired, the User may also delete cookies from the browser Site also through the settings of the same browser.
Most browsers are set to accept cookies. However, the User can configure his browser to restrict the number of cookies accepted or block all cookies, changing the browser settings in the following ways:
Microsoft Internet Explorer
Click on the 'Tools' icon in the upper right corner and select 'Internet Options'. In the pop-up window select 'Privacy'. Here the User can change cookie settings.
Google Chrome
Click the "wrench" icon in the upper right corner and select 'Settings'. At this point select 'Show advanced settings' and change the 'Privacy' settings.
Mozilla Firefox
From the drop-down menu in the upper left corner, select 'Options'. In the pop-up window select 'Privacy'. Here the User can adjust the cookie settings.
Safari
From the drop down setting menu in the upper right corner select 'Preferences'. Select 'Security' and here the User can adjust the cookie settings.
Please note, however, that disabling the use of all cookies on the Site (including technical cookies) will compromise some features.
7.7 More information about cookies
The www.allaboutcookie.org website contains instructions for managing cookies on the most popular browsers; alternatively, you can consult the documentation attached to the software used on your device.
8. Changes to the Privacy and Cookie Policy
The Company reserves the right to make changes to this Privacy and Cookie Policy at any time, giving notice by posting on the Site. We invite the User to check these updates on the Site.
If the changes are particularly significant and / or impacts heavily on the User's rights, the Company may communicate them to the User also through a different method (for example sending an email).
Privacy and Cookie Policy updated to [9 November 2018]

PRIVACY POLICY

This Privacy and Cookie Policy is intended to describe the purposes and methods by which LARUS MIANI S.r.l., with registered office in 20155 - Milan, Via Ollearo n. 8, as Data Controller ("Company" or "Data Controller"), collects and processes personal data relating to the user ("User") who interacts with the website http://www.larusmiani.it (" Site ") and with the different services offered by the same. The information contained in this Privacy and Cookie Policy are provided pursuant to art. 13 of the EU Regulation of 27 April 2016 n. 679 ("Regulations"), as well as the Measures issued by the Authority for the protection of personal data and Guidelines of the European authorities. The information about the processing of data is made only for the Site and for the treatment operated by the Company and does not extend to the processing operations performed by third parties through other sites that may be consulted by the User through links. With respect to these further treatments, the Company assumes no responsibility, as the User must refer to the individual Privacy and Cookie Policy of third party websites.
• Data controller
The Data Controller is the Company, as indicated in the epigraph.
• Purpose and legal basis of the processing
The Company, through the Website, may process User data for the following purposes:
• Contact the Company.
The Data Controller offers the User the possibility to send communications to the Company, questions and requests for information on orders, activities, initiatives, products and / or services through the "Contact Us" section. In this regard, the personal data provided by the User will be processed by the Company to take charge, manage correctly and respond to the User's communication. The legal basis of the processing is represented by the execution of the service expressly requested by the User, and any refusal to provide personal data implies the impossibility for the Company to manage and find the communication or request for information.
• Registration
The Company offers the User the possibility to register on the Website through the "Register" section. In this section, the User can view the data relating to the orders placed, the open orders and the latest shipments and manage the information relating to their contact data (e.g. shipping address) and accounting (e.g. bank details). In this regard, the personal data provided by the User will be processed by the Company to take charge, correctly manage and respond to the User's request. The legal basis of the processing is represented by the execution of the service expressly requested by the User, and any refusal to provide personal data makes it impossible to provide the requested service.
• Sale of products and services offered on the Site
The Company may process the data provided by the User as part of the purchase procedure for products and / or services with the "Larusmiani" brand offered on the Website. The legal basis of the processing is the conclusion, the execution and management of the purchase contract stipulated between the Company and the User, and any refusal to provide personal data implies the impossibility to make the purchase.
• Prize competitions
The Company may process the data provided by the User as part of the participation in a competition with prizes for the sole purpose of fulfilling the obligations related to such participation (eg communication of any winnings). The legal basis of the processing is represented by the execution of the service expressly requested by the User, and any refusal to provide personal data makes it impossible to participate in the prize competition.
• Pursuit of the legitimate interests of the Company and / or third parties
The User's data may also be used for the exercise of the rights and legitimate interests of the Company and / or third parties, for example the right to defense in court, the management of complaints and litigation, the possible recovery of claims, prevention of fraud and / or illegal activities. In these cases, even if the provision of personal data is not mandatory, it is still necessary because these data are closely related and instrumental to the pursuit of such legitimate interests, which do not prevail over the rights and fundamental freedoms of the User, and any refusal to supply them may result in the inability to provide the requested services (eg requesting information from the Company).
• Fulfillment of legal obligations and / or applicable obligations
The Company may also use the personal data provided by the User or otherwise acquired during the User's interaction with the Site for purposes related to the implementation of legal obligations, regulations, national and / or Community regulations as well as deriving from instructions given by authorities authorized to do so by the law, which represent the legal basis of the processing, without the need for obtaining the prior consent of the User.
• Commercial and marketing purposes
The Company may use the personal data provided by you to send you, by mail and / or via sms and / or e-mail, newsletters, invitations to events, product catalogs and / or promotional or commercial information concerning Larus Miani products and / or services. The legal basis of the processing is represented by the consent freely given by the User, and any refusal to provide consent to the processing of personal data implies the impossibility for the User to receive promotional or commercial communications from the Company. Secondly, if you have provided your email address in the context of the sale of products and / or services of the Company through the Website, we inform you that the Company may use this email address, even without your consent, to send you communications regarding similar products / services, based on your legitimate interest, pursuant to recital 47 of the Regulations: in this case, we inform you that at any time you may refuse such mailings by writing to the address indicated at the bottom of each email received.
• Commercial and marketing purposes based on the User profile (profiling)
The Company may use the personal data provided by you by browsing the Website (e.g. date and time when you visited the site, the products you purchased and / or viewed, etc.) to send it, by mail and / or via sms and / or e-mail, personalized advertising based on these preferences and interests. The legal basis of the processing is represented by the consent freely given by the User, and any refusal to provide consent to the processing of personal data implies the impossibility for the User to receive promotional / commercial communications customized according to his preferences, not in any way precluding the possibility for the User to use the services and functionality of the Website.
• Perform aggregate statistical analysis on an anonymous basis, in order to improve the services and services offered by the Company through the Site. In this case, the User's consent will be requested, as the indicated processing will be carried out only on anonymous data.
• Categories of data processed
The Company receives and collects, through the Website, information relating to the User who visits the pages of the Website and uses the web services available on the Website. In particular, the Company acquires and processes the following information.
• Data collected through browsing and through cookies
When the User visits the Site, the latter collects some data such as the pages viewed, the links or buttons clicked by the User, the date and time of access, the IP address of the User, the browsing browser and the operating system used (so-called "browsing data"). The navigation data could, by their very nature, allow the identification of the User also through processing and association with data held by third parties. However, the Company uses these data for the sole purpose of obtaining statistical and anonymous information on the use of the Site for purposes strictly related to the functioning of the same. The navigation data could also be used to ascertain responsibility in case of any computer crimes against the Site.
Secondly, in relation to the collection of User data through cookies and similar technologies, please visit the Cookie Policy. https://www.larusmiani.it/it/customer-service.html#content_1
• Data provided voluntarily by the User
The Company limits the collection of information voluntarily provided by the User to those necessary for the pursuit of the purposes described in paragraph 2 above and the services expressly requested. Furthermore, the Company may collect and process additional personal data, where the same are voluntarily provided by the User in connection with the services offered by the Website, for example in the event that the User contacts the Company to report malfunctions or malfunctions, exercise the own rights on the processing of personal data, etc. These data will be processed by the Company solely for the purposes strictly related to the User's request. Failure to provide data may make it impossible to obtain the requested service.
4. Communication of data to third parties
The data provided by the User as well as those collected by the Site as part of the related services (eg IP address) will not be disclosed and may be communicated, for the purposes and methods described in this Privacy and Cookie Policy, to the categories of subjects below indicated:
• companies belonging to the same corporate group of the owner, for administrative purposes, for the pursuit of the legitimate interests of the Company and / or third parties, and for purposes of performance of the services expressly requested by the User;
• companies, collaborators, consultants or freelancers that the Company uses to perform technical or organizational tasks (such as for example IT service providers), or with which the Company collaborates, for the purposes of the provision and operation of own services, or for any communication activities;
• persons, companies or professional firms that provide assistance and advice to the Company, with particular but not exclusive reference to accounting, administrative, legal, tax and financial matters;
• subjects whose right to access data is recognized by legal provisions or by authorities' orders.
The subjects belonging to the above categories will use the data as independent data controllers in accordance with the law or data processors duly appointed by the Company.
These subjects may be established in EU and non-EU countries. In particular, in the event that said subjects are established in non-EU countries, the Company adopts the measures envisaged by the Regulations to legitimate the transfer of personal data to the same, including the Standard Contractual Clauses approved by the European Commission or the Agreement of Privacy Shield for transfers to the United States. The list of subjects to whom the data are or may be communicated may be requested from the Company through the "Contact Us" section of the Website.
5. Data retention
The User's data will be kept for the time necessary to pursue the purposes for which they were collected and for the activities connected and instrumental to them, as indicated in paragraph 2 above, after which they will be kept in compliance with the terms of ordinary prescription. identified by the Civil Code or by specific provisions of law, for administrative purposes and / or to assert or defend a right or a legitimate interest and the same will be deleted as soon as the purposes for which they were collected. With specific reference to marketing purposes, the Company processes User data up to the possible opposition to receiving such communications. With regard, however, to the purposes of profiling, the Company processes personal profiling data for a period not exceeding 24 months from collection.
6. Rights
The User may exercise, in the cases expressly provided for by the law and where applicable, the rights envisaged by the Regulations. In particular, the User has the right to:
• request confirmation that the processing of personal data is being processed and, in this case, request the Data Controller to access the information related to the processing itself (eg purposes, categories of data processed, recipients or categories of recipients of data, the retention period, etc.);
• request the correction of inaccurate or incomplete data;
• request cancellation of data;
• ask for the treatment limitation
• receive, in a structured format, commonly used and readable by an automatic device (eg pdf), personal data concerning him and transmit them to another holder, or request direct transmission from one holder to another, if technically feasible (so-called "data portability");
• revoke at any time the consent given, without prejudice to the lawfulness of the treatment based on the consent given prior to the revocation.
The User also has the right to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning him / her.
These rights can be exercised directly by sending a communication to the following e-mail address: privacy@larusmiani.it
Finally, if you believe that the processing of the data provided violates the legislation regarding the protection of personal data, you have the right to lodge a complaint with the Authority for the protection of personal data (www.garanteprivacy.it).
Privacy and Cookie Policy updated to [9 November 2018]

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Privacy and Cookie Policy