In this course you will learn how to build a coaching culture with the help of the Patient Experience Leader, as he or she influences others up, across and down the organization, assists people in expanding their visions, builds their confidence and unlocks their potential toward achieving their performance goals.

For coaching to be successful, an organization must adopt a Coaching Culture and embed coaching into the way extraordinary care and service is assured on a daily basis. In this course you will learn how to build a coaching culture with the help of the Patient Experience Leader, as he or she influences others up, across and down the organization, assists people in expanding their visions, builds their confidence and unlocks their potential toward achieving their performance goals.

We encourage you to join Part 2 of this course: Coaching and Developing Others Virtual Classroom. This one hour facilitated classroom offers you an opportunity to share ideas and learn from each other.