Help & Assistance for IrishAbroad.com

Although IrishAbroad provides technical assistance directly to members, we ask that you
please check the Frequently Asked Questions below before sending a customer service request
as your questions may already be answered here.

If your questions are not answered in the Frequently Asked Questions section, please
feedback@irishabroad.com to send your
questions directly to our customer service personnel who will respond via email.

If you have forgotten your password, but know your username, you can have your password emailed to
the contact email address you registered by entering your username on the
forgot password page.

I'm sure I've the correct username and password, but I can't login. How can I fix this?
If you are sure you are entering the correct username and password, the login problems may be to do with cookies.
Cookies are small pieces of text information that a web server like www.irishabroad.com asks a web
browser like Internet Explorer to save temporarily. The web browser then sends the text information
back to the server every time it requests a new web page.

We use this system to get your browser to store your login status and send that info back to us with
every request for a web page. On the web pages, the login status is used to show whether you are logged
in or not. If you have disabled cookie support in your web browser, you can't log in to IrishAbroad.

To make sure cookies are enabled on your browser, please see details below.(if you are using another
web browser, please check the included help option to determine how to enable cooke support).

Internet Explorer

Version 6.x
- Click 'Tools' on the menu of your browser
- Then select 'Internet Options'
- Click the 'Privacy' tab
- Move the slider to 'Medium' and click OK

Version 5.x
- Click 'Tools' on the menu of your browser
- Then select 'Internet Options'
- Click the 'Security' tab
- Click 'Custom Level' and scroll down to the Cookies section
- Set "Allow per-session cookies" to Enable and click OK

Version 6.x
- Click 'Edit' on the menu of your browser
- Then select 'Preferences'
- Find "Privacy & Security" in the menu on the left. If there is a triangle pointing to the right next to Privacy & Security, click it.
- Select "Cookies" under "Privacy & Security"
- Select "Enable cookies for the originating web site only" or "Enable all cookies" and click "OK"

Version 4.x
- Click 'Edit' on the menu of your browser
- Then select 'Preferences'
- Select "Advanced"
- Select "Accept all cookies" or "Accept only cookies that get sent back to the originating server" and click OK