Several people were asking about resources/case studies/help
to do agile user-centred design. The Journal of Usability
Studies has just published an article I wrote that describes
in detail the adaptations to usability investigations (such
as rapid formative usability testing and contextual inquiry)
that the Autodesk (was Alias) UX team made in order to
support UCD:

My company's working on a new Mac product that we will be doing usability
testing on. We use Morae for our Windows products and like the features it
provides.

We're looking to find something comparable for testing Mac software. We are
doing testing on-site, so remote testing software is not necessary.
However, we would like reliable screen capture. Remote observer capability
and real-time marking/flagging would also be nice to haves. For those who
have experience with testing Mac software, would you be able to share your
experiences and process?

Have any of you ever succeeded in getting a software release dedicated solely to usability fixes? I guess I'm primarily addressing in-house specialists... presumably consultants are often engaged to address solely usability.

Club Med spearheaded its recent site redesign by conducting a competitive
comparison with the Beaches resort web site. They brought in Keynote
Systems, who used their quantitative/qualitative customer research
application.