Our customers always seem to have questions about repairing their electronic items. One of our jobs is to answer those questions and make sure they understand what needs to be done to complete the repair.

Here are some of the most commonly asked questions that we receive from customers, along with the answers! If you have a specific question, call us at (402) 895-4242, Email us here or go to our Contact Us Page.

Is my item worth repairing?Some items are worth repairing while others are not. Once our technicians have a chance to look at the item, we can always determine if it is worth fixing back to top

How do you handle a home service call?Home service calls will be a $95.00 charge including diagnosis and travel trip. You only pay this charge if you decide not to have the unit fixed after receiving an estimate. If you do want the item to be repaired, the service fee of $95.00 will be applied to the repair of the unit. back to top

How do you handle a Plasma or LCD Repair and home service calls?The Plasma TV's are the most complicated and expensive unit to repair. Millard Electronics is one of the most prominent companies in the Plasma and LCD repair service industry. Millard Electronics has grown rapidly from servicing traditional CRT TV's into today's LCD / DLP / Plasma TV's. We are proud to point out that no other companies can compete with our specifications. With the latest Plasma and LCD Repair Equipment, Our Trained Technicians are being able to perform the most sophisticate repair jobs at the fractions of the price of full replacement.
Plasma and LCD On Site service calls are $95.00. If you do want the item to be repaired, the service fee will be included in the repair work back to top

The estimate is close to what I can pay for a new unit, I can buy a new unit for a few more dollars. What's your suggestion?Of course you can, but remember that if the item you are repairing is a high-quality piece of electronic equipment, then in all likelihood, you've had it in use for years. If you pay a few extra dollars for a new unit rather than having that one fixed, you'll likely end up with a unit of far less quality. back to top

My TV was working last night, but I cannot turn it on now. What went wrong?Most people think the power on/off switch is defected. There are different things that can cause this problem. However, defective power regulators and horizontal circuits are usual suspects. This generally is the problem in and is repairable back to top

My TV has one thin, straight color line across in the middle of a screen. Is the picture tube bad?No, 99% of the picture tube is good, but the TV vertical deflection circuit has failed, and it can be repaired. Mistakenly, many TV owners tend to think their picture tube is bad. back to top

What's the problem when a rear projector TV colors are separated (no convergence)? Projection TV's use three separate monochrome picture tubes, namely red, green and blue CRT's or picture tubes. There is one among the printed circuit board (PCB) inside a TV set, called convergence PCB that brings these three main colors together to generate any color at any point on the screen. When the convergence circuit fails, the colors are shipped, and it looks like three different images (red, green, and blue images). In some models when the convergence circuit fails, TV sets cannot be turned on. Don't worry, we can solve the problem. back to top

My TV is a couple of years old, when I turn it on there is no picture. Is the picture tube bad?If there is no picture, then it could either be a video, audio circuit boards, or power supply sources problem. We have found that a very small fraction of TV repairs involve a bad picture tube. back to top

How likely is it that my unit can be repaired?Since we are specialized in repairing electronics we usually repair more than 90% of all our items that we receive. back to top

How long will it take to repair my itemMost items brought in for repair are fixed within two business days. Older items and unusual items may take longer if there is a wait on specific replacement parts. back to top

Does Millard Electronics have a guarantee on their repairs?Absolutely! All Big Screen TV's have a 3 months repair warranty on parts and labor. All other items have 90 days, but some select repairs can be covered up to one year warranty of parts. Ask us for more information back to top

Do you repair Vintage Ham Radios?"In most cases, depending on specialized parts availability. back to top