Customers at the centre of what we do

Home Standard

Tenant Involvement and Empowerment Standard

Enable you to feedback to us, be listened to and influence how we provide services and information that meet your needs.

Tenancy Standard

Allocate homes in a fair, transparent and efficient way, with clear application, decision-making and appeal processes.

Neighbourhood and Community Standard

Work with you and relevant partnerships to tackle anti-social behaviour (ASB).

What happened to your rent money?

Creating communities

Enabling Independent Living underpins our approach to community well-being.

We relaunched our grant-making scheme, Colne Community Builders, giving money to tackle the diverse and challenging social issues across our local area – making a difference to the places where you live.