Unable to see Honor Roll or Donation Ticker

Viewers are nable to see Honor Roll or Donation Ticker. On a page, the box may show with a red X or a void space.

Article
Number:50776

Products:

Blackbaud_Sphere

You may not be able to view the honor roll scroll or the donation ticker because either Java or JavaScript may not be enabled on your browser or both. In most cases these options are turned on by default but it may depend on the options you chose during installation of your browser. Also, please note that if you are using a computer issued to you by your company, your IT department may have turned these features off due to security reasons. Contact your IT department for assistance.

Blackbaud Sphere Support has no access to view the settings on your system including the browser you are using and the version, it would be difficult for us to provide instructions specific to your system on how you may enable these settings. You will need to consult the Help files associated with your browser for instructions specific to your system on how to install and enable these features. However, the following information may be able to assist you.

To Enable Java:

If you do not have Java installed on your system, you may download the latest version by using the link below.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

If you are still having difficulties and your browser's Help files are not able to provide a solution, please contact the vendor associated with your browser or your IT department.

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