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WILLIAMSTOWN, N.J.—COPS Monitoring, a brand under Lydia Security Monitoring, on July 27 announced its Grow Your Business roadshow, with seminars currently planned for Denver, Colo., Boca Raton, Fla., Salt Lake City and Williamstown, N.J., with more to be announced.

“The genesis of the seminars actually began with our UCC dealer customers; we started these … sometime in the 2015 time frame,” Ron Bowden, director of dealer development for Lydia’s UCC brand and leader of these seminars, told Security Systems News. The Grow Your Business seminars is an example of collaboration between COPS and UCC following Lydia Security Monitoring's acquisition of UCC in January 2016.

“The thought process is that we would put together a business class that worked in helping our dealers in certain areas of their business: in sales, in attrition control, in … installation efficiencies, compensations plans, sales recruiting. [These are] things that a small- to mid-sized business could take and apply in their business that could get immediate results without spending large sums of money,” Bowden said.

The seminars are not exclusive to COPS and UCC dealer customers, Bowden pointed out, and the workshops suit a range of dealers. “In our class [on Aug. 3], we had dealers that are small to just getting started, to people that have been in business twenty years that have a several-thousand account base,” he said. “I think the basics and the principles apply to all—it’s just how they’re used.”

“Since the beginning, COPS has been dedicated to supporting independent alarm dealers world-class monitoring along with the tools, services, and education they need to help them run their business and improve their bottom line,” David Smith, VP of marketing and business development at COPS, told SSN via email.

“Now that UCC is part of the Lydia team, Ron’s ‘Grow Your Business’ seminars seemed like a natural fit to our longstanding tradition of helping our dealers succeed. Though COPS and UCC continue to operate as separate brands, on separate monitoring platforms, and with separate management teams, we still learn from each other and share best practices – especially when it brings value to our dealers," Smith said.

The Grow Your Business seminars will teach dealers how they can increase sales with lead generation programs and other professional marketing services from My Studio [Pros], an agency dedicated to helping dealers of all sizes successfully grow their business in the security and smart home automation market.

PARK CITY, Utah—AvantGuard has several speakers lined up for its upcoming PERS Summit, to be held here Sept. 26-28, as well as some of the events.

This year’s PERS Summit will start with a tour of AvantGuard’s recently remodeled facility. “We’ve got about 25,000 square feet and three levels, and the building will be completely remodeled, inside and out, by the time the event starts. So, people will really get to see—hands on—how that monitoring of the PERS devices works,” Sonja Jorgenson, AvantGuard’s director of marketing, told Security Systems News.

Aron Ralston will be one of the conference’s keynote speakers. “His story is told in that movie, 127 hours,” Jorgenson noted. Ralston was exploring a Utah canyon when his arm got caught, forcing Ralston to amputate the limb.

One of the speakers will be Eric Allen, an attorney who can speak to certain marketing techniques. “His expertise is … issues that are raised when businesses are contacting customers through texting and automated calls. He really understands that, the regulations, and the new rules that are coming out in 2017.”

Laurie Orlov, another speaker at the conference, is focused on aging-in place. “She has an interesting background in technology, especially targeted to aging seniors,” Jorgenson said. “She’s going to share some predictions about what those technology trends are going to look like in 2017 and beyond.”

The Summit’s other speakers have not yet been announced.

“Then, every year, we have a panel of experts in the industry and we talk about a relevant issue. Last time, we talked about fall detection and [the panelists’] feelings about that, and where [the technology] was and if it was really helpful,” Jorgenson said. “We haven’t disclosed what that topic will be yet, but that panel discussion’s always a big talking point.”

Jorgenson said that AvantGuard hopes to give attendees more access to the presentations at this Summit, which will allow attendees to further review information after returning from the conference. “I think there will be a lot of information, … so, it’s a lot to digest in just a couple days,” she said.

The company also sends an anonymous survey to its dealers, which asks about a range of topics, including the software that dealers use or the types of customers dealers are seeing, AvantGuard marketing assistant Alex Flitton said. “We actually have a lot of really good feedback so far,” he told SSN. “All of this information will be compiled and interpreted by some of the experts in the industry, to present to our attendees.”

Networking is another benefit of the event, Flitton noted. “It just puts a lot of like-minded people in a really solid environment where they can interact,” he said.

The Summit will be held at The Chateaux Deer Valley in Park City, Utah. The conference has been here for each conference.

Over the past few years, the security industry has begun to embrace many new technologies—robotics, the cloud, biometrics, for example—but one company here in the U.S., Three Square Market, is pushing the boundaries of RFID technology by offering to implant tiny RFID chips—the size of a grain of rice—into its employees’ hands between the thumb and forefinger.

The chip would allow employees to not only buy snacks in the break room but also have their hands function as a mobile key to gain access to the building and other doors, which makes me think of the possible applications/ramifications within security.

Implanting chips in employee’s hands is already being done in Sweden, where an organization named Epicenter is having success with an increasing number of employees there opting to get the implant. Here in the U.S., Three Square Market says it has approximately 50 employees who are interested in getting the implant, and unlike in Sweden, the company is paying for the $300 procedure for its employees. Three Square Market partnered with a Swedish firm, BioHax International, to make the chip and is planning to sell the technology to other companies.

"Eventually, this technology will become standardized, allowing you to use this as your passport, public transit, all purchasing opportunities, etc.," chief executive Todd Westby wrote in a blog post announcing the program, noting that there is even potential for storing medical/health information, and for use as payment at other RFID terminals.

But one has to wonder what security vulnerabilities this could create, especially in protecting the data on that chip from being hacked, stolen and/or compromised, etc. Not to mention, the “creepy” factor here, as mass adoption of microchip implants is dubious, at best.

Maybe some day, like in the year 2112, but in the short term, I do think there is good fodder here for a futuristic sci-fi movie.

HENDERSON, Nev.—Recently, I-View Now announced a new integration with Eagle Eye Networks. I got the chance to catch up with I-View Now president Larry Folsom to hear a bit about this partnership and how it works.

“The I-View Now integration with Eagle Eye Networks is a cloud to cloud integration,” Folsom said in an email interview. “We appreciate the architecture in that it is a smart appliance that can be used with inexpensive or expensive cameras depending on the opportunity and requirements. We think this is important for scale (as opposed to cloud systems that require expensive cameras). We found the Eagle Eye Networks APIs to be robust and well thought out.”

Folsom discussed how the partnership will benefit I-View Now’s customers.

“We believe this is another great video partner for our dealers and central stations to utilize while protecting their customers,” Folsom said. “It is import to see that the Eagle Eye Networks video will work with all I-View Now compatible signaling integrations (security systems) and will play in the same universal player for operators, end users, and law enforcement.”

Folsom noted that I-View Now has had a busy year; it partnered with COPS Monitoring and earlier this year announced that cameras from Bosch, OpenEye and Hikvision can now come I-View Now Ready. “We currently have a backlog but we are working our way through it and have been actively hiring engineers to build out the team to support the demand,” he said.

When asked what the company is currently working on, Folsom pointed to the company’s work with Digital Barriers, announced in early June.

“This integration is fun because every clip we produce will be processed with the video analytic,” said Folsom. “The process will add intelligence (percent of likelihood of a person) to all of our existing video integrations to reduce false alarms and add bounding boxes so the agent and the end user can see where the changes occurred.”

The PSA Security Network, a security and systems integrator cooperative with headquarters in Westminster, Colo., is accepting presentations through Aug. 4, 2017 for its TEC 2018 annual conference. Proposals can be submitted at www.psatec.com/cfp.

TEC 2018, which will be held at the Sheraton Downtown Denver in Denver, Colo., March 12-16, 2018, is a premier education and networking event for all professional systems integrators in the security and audio-visual markets. TEC features education and certification programs, networking, and dedicated exhibit hours designed to advance the skills and expertise of industry professionals nationwide. This training venue is open to all industry professionals and is designed to meet the educational needs of all employees within an integrator’s organization.

PSA Security Network’s president and CEO Bill Bozeman told Security Systems News that the move from Westminster—where the conference had been held for several years—to downtown Denver fro 2018 was needed to accommodate the growth of the show.

“The hotel [Downtown Denver Sheraton] is bigger, so we look forward to having everyone under one roof,” Bozeman told SSN. “In addition, I think some of our younger members and supporters are going to enjoy being in downtown Denver, where there is so much to do.”

The education program will deliver sessions tailored to physical security and audio-visual integrators focused on emerging technologies, critical issues in the industry, and tool development to augment attendees’ knowledge needed to continue to drive these industries forward. Sessions will be selected that serve a variety of disciplines including business management, sales and marketing, HR and recruiting, project management and operations, and installation and service.

Proposals are welcome for both certification programs and general education sessions for the security and audio-visual markets. All sessions must be unbiased and minimize commercial references and overt branding. Submissions are evaluated based on topic relevance, speaker expertise, and originality of the content. Additional guidelines are available within the call for presentations submission tool.

Accepted and approved presenters will receive complimentary registration to TEC 2018 and will have the opportunity to solidify their reputation as an industry resource and subject matter expert while expanding their own professional network and gaining access to strategic partnerships. PSA does not pay honoraria or expenses for accepted proposals.

Central Security Group on July 6 announced that it received an incremental first lien term loan of $40 million, as well as a 12-month maturity extension to its credit facilities.

The new funding “is part of a broader $350 million financing the company started in 2014. This was an add on to that financing,” Richard Ginsburg, president and CEO of Central Security Group, told Security Systems News in an email interview. CSG finances through Credit Suisse, Ginsburg noted.

In the recent announcement, Ginsburg mentioned that the funding will help the company with geographic expansion, acquisitions and growing its account base. The announcement also emphasized the company’s Alert 360 offering, which provides interactive security.

Concerning acquisitions, Ginsburg told SSN, “We are always looking but are very selective.”

Ginsburg discussed what CSG looks for in an ideal acquisition. “We would consider quality companies with customers put on through more traditional marketing,” he told SSN. “We also look for companies with good employees and managers who are hitting glass ceilings because of the company's size and who would benefit from a company like ours, with more resources, financing, and a positive culture.”

The new Sandy Springs, Ga. alarm ordinance, which is set to be voted on July 18, is alarming many in the security industry as it looks to force alarm dealers to pay their subscriber's false alarm fees and fines.

“This makes as much sense as a car rental company being responsible for paying your speeding tickets if you get caught speeding in their car,” Dan Gordon, president of the Georgia Electronic Life Safety and Security Association (GELSSA), and owner of Ga.-based Gordon Security, told Security System News.

Gordon, as well as many security companies working in Georgia, including LOUD Security and Ackerman Security, are rallying others in the industry to pay attention to what is going on in Sandy Springs.

“If Sandy Springs passes this, which city goes next?” John Loud, president of LOUD Security Systems, told SSN, noting that he does not think this ordinance will help Sandy Springs reduce false dispatches.

“They outsource the collections to a firm called CryWolf (Public Safety Corporation),” Loud explained. “Their service includes collecting the assessed fines. The cost to Sandy Springs is the same, whether the bill goes to the end users of the alarm system or the alarm company. But the alarm company’s costs will increase. They will now have to bill their customers and establish a collection process, increasing the workload for their personnel.”

Loud and others in opposition to the ordinance believe this will actually cause an increase in the amount of false dispatches.

“Citizens will usually respond to citations from their local police or city municipality,” he explained. “If a vendor or service provider sends an assessment, they could very easily change monitoring companies and get additional false alarms through new providers. They can choose to never pay and continually change companies.”

He noted that this would result in more false dispatches as the end user would never be forced to change their behavior.

Loud also pointed out that the court systems of Sandy Springs will have a lot more cases. ”Either the alarm companies will be filing suit to collect monies from customers refusing to pay or the city will be pursuing alarm companies for nonpayment of fines they do not have the money to pay.”

He continued, “You will likely see many alarm companies choosing to not do business with residents/businesses that must comply with this ordinance. In Sandy Springs, most alarm companies charge only $25 per month. While false alarm fees can cost hundreds of dollars, the accounts receivable process will likely make it financially impossible for fire/alarm companies to take on such risk.”

He said that Sandy Springs could achieve greater reduction in the false dispatches if they would enforce all of their current ordinance provisions, such as:

- Follow the Enhanced Call Verification Georgia State law that went into effect in 2013. “The 911 operator could very easily ask for the two phone numbers the alarm company called prior to dispatch request,” said Loud.

- Do not allow dispatch on the subscribers that have not paid for previous fines—put them on a do not dispatch list.

- Do not allow dispatch for subscribers that have had 10 false alarms in a permit year.

- Activate the false alarm school the ordinance allows for, which will provide the training and prevention of future false alarms.

“Another step Sandy Springs could pursue is a higher fee structure for excessive false alarms,” said Loud. “This would force subscribers to either fix their system, teach others to use it properly or they could choose to stop arming their system. All three of the options result in reduced dispatches.”

He continued, “While I certainly see there are many ways to help unite with the City of Sandy Springs and help them achieve their ultimate goal of reducing false dispatches and wasting government recourses, I do not believe requiring the alarm companies to pay the fees is the answer.”

The GELSSA, along with strong industry voices like Loud's, are urging those in the industry to reach out to the mayor of Sandy Springs to voice their concerns, and for security dealers in the Sandy Springs area to attend the planned vote on July 18.

The Alarm Industry Communications Committee recently opened its sixth annual communications survey, which asks about monitored accounts using POTS, VoIP digital dialers, as well as other technologies used for transmitting alarm data.

AICC started conducting the survey in 2012 because there was a lack of data on communication paths, according to AICC chair Lou Fiore. “The idea is to figure out what communications is in use, from the premises to a central station,” Fiore told Security Systems News.

“When we go to congress and the FCC and we want to ask that they retain something, or ask for new services, we have data to back it up,” Fiore said.

“This year, I introduced a question regarding AES, as opposed to cellular. But, in previous years, we’ve lumped AES … or private one-way radio with cellular, [calling] it all ‘wireless,’” Fiore said.

Part of the survey covers wireless technologies. “In 2016, 58 percent of new installations were using some form of wireless. Back when I started that part of the survey in 2013 it was about 45 percent. So, it’s steadily ticking up, and I’m sure this year it will [increase] even more,” Fiore said.

In 2012, 83.5 percent of monitored accounts used POTS digital dialers, either as a sole method of transmission or along with another method, Fiore said. “Now, it’s down to 58 percent,” he said, adding that he expects it to be lower this year.

The survey also asked what percentage of accounts use another technology—such as radio, IP, or cellular—as the sole method of transmission. “In 2012, it was 14.5 percent. 2016, it went up to 40 percent,” said Fiore.

In 2013, when the survey began asking about accounts that use IP exclusively, 15.6 percent used IP exclusively. That figure decreased to 9 percent in 2016, Fiore said. “IP exclusively, the use of Internet … is not as popular as everyone’s thought. It’s actually decreasing; it’s been steadily decreasing through the years.”

The world market for professional video surveillance equipment grew by 3.9 percent in 2016, despite a drop in camera prices, according to recently published estimates from IHS Markit through its Video Surveillance Intelligence Service.

“This is a higher rate of growth than in 2015 (1.9 percent) but still low by historical standards,” Jon Cropley, principal analyst, video surveillance, IHS Markit, said in the announcement.

IHS forecasts a slightly higher growth in the global market for 2017—at 5.5 percent—and as a result, the world market will be worth $16.2 billion in 2017.

Accounting for more than 40 percent of global revenues measured in U.S. dollars, the Chinese market grew by 7.2 percent in 2016, according to IHS, which noted that exchange rate changes did play a role in suppressing a higher calculated growth in that currency (as the average annual exchange rate of the Chinese Yuan Renminbi to the U.S. dollar fell by 6.6 percent in 2016). In the report, Hikvision took the top spot in several categories.

“The world market excluding China grew by just 1.6 percent in 2016,” Cropley pointed out. “Demand for security cameras grew rapidly but prices fell considerably, affecting revenues. In fact, revenues declined in a number of countries.”

IHS also found that the supply base for professional video surveillance equipment is gradually becoming more concentrated, although it remains highly fragmented compared with supply to many other markets.

“The top fifteen vendors accounted for 58 percent of revenues in 2016,” noted Cropley. “In 2016, a number of Chinese vendors continued to gain market share rapidly in regions outside China. They tend to offer products with low prices and this has been a major factor in average price erosion in those regions.”

The report also found that 59 percent of all security cameras shipped in 2016 were network cameras, and shipments of HD CCTV cameras more than doubled. Less than 1 percent of network cameras shipped were 4K-compliant, according to IHS.

Note: Check back for more on this report, including additional comments from IHS’ Jon Cropley.

The Monitoring Association today announced that Ivan Spector, president of Montreal-based Sentinel Alarm Co., was voted to be the next president of TMA at its general membership meeting, held on June 13 during ESX in Nashville Tenn.

“I am very honored and humbled to serve in the position of President,” Spector said in TMA’s announcement. “I look forward to continuing our successes and I thank all of our members for their support and participation.”

Spector is a Superior Court of Canada-acknowledged and accepted expert witness. Spector is a graduate of McGill University and he and his wife Jodi live in Montreal with their four children. Sentinel Alarm Co. is a full-service ULC-listed and Five Diamond designated monitoring station.

“In addition to his ownership of Sentinel Alarm, Spector is a leader in advancing alarm management in both Canada and the United States,” TMA said in today's announcement. For CANASA, Spector has served on the Board of Directors, was national president, and chair of the Response Committee. He was also a founding member and longtime board member of the Security Industry Alarm Coalition and he currently serves on the Executive Committee of TMA.

In addition to the election of Spector, officer positions for the next two years were proposed and accepted by vote of the membership: Don Young, ADT’s chief information officer; Morgan Hertel, VP of technology and innovation for Rapid Response; and CPI’s chief technology officer Steve Butkovich, will become vice presidents of the association and Alan Gillmore IV, Gillmore Security, will become TMA’s treasurer.

“Congratulations to Ivan and our other new officers,” TMA's current president Pamela J. Petrow, said in a prepared statement. “I have had the pleasure of working with all of them during my presidency, and know that the Association will be in very good hands under their leadership.”

These leadership changes become official at the conclusion of the TMA Annual Meeting in Scottsdale October 7-11.