"I just heard back from the developers about this and they confirmed that resellers needed to create a package even for uniquely set up accounts. I will go ahead and submit the change requested as a feature request."

"I just heard back from the developers about this and they confirmed that resellers needed to create a package even for uniquely set up accounts. I will go ahead and submit the change requested as a feature request."

Click to expand...

That's great, but resellers used to be able to create undefined-package accounts. When did that stop working, and why?

A reseller is suppossed to have packages defined. It was created this way to be more efficient. Defining an account for a single client (custom), would make things very unorganized as you gain more and more clients. Just create packages and stick with them.

The way I do it is to create a custom package for a particular customer and assign it to them. It means more packages, but you can maintain individual customers needs easily. It is a bit more work, but if they have a need, then it means more happy customers for me also! I currently have 5 "custom" paskages in addition to my regular packages.