Work Update – Explore Help Scout

I’ve studied the different features of Help Scout such as Docs, Mailbox and Beacon. I’ve used/tested the feature myself, read some documentation and watched the video tutorials. I’ve summarize what I’ve learned and listed them below:

Docs

The Basic plan includes 1 limited Docs site. You can have 1 collection and up to 30 articles.

The Standard plan includes 1 site. You can add more sites for $20 per site, per month.

There is no limit to the number of articles you can add.

The Plus plan includes 3 sites. You can add more sites for $20 per site, per month. And again, no limits to the number of articles.

Published article http://ideal-helper-support.helpscoutdocs.com/article/5-how-to-install-wordpress

We can put google analytics in Docs for SEO

We can customize the page layout of our Docs

We can also redirects old article to the new one

We can set the article to private which is visible to the registered users only and public which is visible to anyone

We can translate the article to different languages using an apps in Help Scout but it’s not free. Standard Plan has 15-day Free Trial

We can setup related articles for more help or references for the customers

Added new Beacon on Help Scout account for testing http://prntscr.com/ff7mxs.

Embed the PPG Beacon here http://www.test.pennypinching-grandma.com/. Customized the Beacon to display the top articles that were published in our Docs and added Name, Email and Topic fields on the Contact Form http://prntscr.com/ff7ohd.

Do you believe in building bridges between different people based on mutual trust and respect? Do you think doing this will allow both sides to draw the maximum from each other, and reach a win win situation? Where you win, and the other person – like a virtual assistant -also wins? If you do believe this, like I do, I think we should meet 🙂