A history of the NetIdentity crisis brought about by Tucows, from the viewpoint of one beleaguered user. The same incompetent bungling and failed leadership that led to the crisis continues with Hover and OpenSRS.

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April 19. Email down 03:00 - 06:00 EST for "scheduled" maintenance. But I never got advance notice. Only saw it scheduled when I went to support page because I couldn't get email at 20:00 EST today through POP or web. I've been TUCOWed again. Ironically, this is just weeks after renewing my annual service contract with TUCOW/NetIdentity because I was somewhat satisfied with the service since the 2006 changeover disaster and figured I would give the TUCOW morons another chance. Burn me once, shame on TUCOWS. Burn me twice, and shame on me. NEVER AGAIN.

Has anyone else noticed that NetIdentity (both pop and webmail - "page not found" from webmail) have been completely and totally down this weekend, 2 days in a row so far? My supports tickets are completely ignored. And, their status page lists an unrelated non-problem from 5 days ago; everything else is otherwise fine.

This is the last straw. My whole family is not renewing our accounts when they expire this month.

I have activated a free account for one of my GoDaddy domains and got myself a custom email address now, for less than what NetIdentity charges, AND it actually works! How about that!

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A history of the NetIdentity crisis brought about by Tucows, from the viewpoint of one beleaguered user. The same incompetent bungling and failed leadership that led to the crisis continues with Hover and OpenSRS.

Tucows Incompetence"the ridiculous webmail interface that looks like a high school project.
You have shown your incompetence in the past.
This e-mail service is much too complicated for you.
Tucows = Incompetence with a capital 'I'
I opened a ticket a long time ago. Of course they did nothing.
SHAME ON YOU TUCOWS. SHAME ON YOU."