Baffled By People’s Behaviour?

Why won’t people just do what they are told?! Even more baffling, why do they agree to things and then not follow through? Andrew addresses the problem of behaviour not changing when your strategies, goals or policies change. He explains that by looking at changes from their perspective, and understanding what the risks and consequences are as they understand them, leaders can better understand what their people need in order to feel motivated and be comfortable with the new requirements.