As IMA’s claims manager, Baker will lead the claims department and will strive to improve clients’ long-term profitability through claims management processes and strategies. Prior to joining IMA, Baker worked in risk management for a large national corporation for 12 years. He is a member of the Risk and Insurance Management Society.

Pike will handle claims for clients in various industries including manufacturing and financial services. Prior to joining IMA, Pike spent 12 years as a casualty claims manager for a large national insurance provider. She holds the Senior Claims Law Associate designation.