Billing FAQs: NET / Claro

Billing FAQs: NET / Claro

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Billing FAQs: NET / Claro

NET / Claro billing for Netflix is currently available to eligible customers who sign up for a new Netflix account or rejoin through the NET website or set-top box.

How can I pay for Netflix on my NET bill?

To sign up for NET billing with Netflix, you must sign up for a new account or rejoin through the NET website or set-top box.
Billing eligibility is determined by NET.

How do I check to see if I am billed on my NET account?

To check if you are billed through NET, visit the Membership and Billing section of your Netflix Account page. If you are unable
to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

You can also check with NET to see if Netflix is a part of your service package.

How do I change my method of payment?

If you no longer want to have Netflix charged to your NET bill and wish to pay directly through Netflix, please visit Netflix.com/YourAccountPayment to switch to a new payment method. If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

If you would like to make changes to how you pay your NET bill, please contact NET directly.

How do I change my Netflix plan?

To learn how to change your plan, visit How do I change my plan? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

How do I cancel Netflix?

To learn how to cancel your Netflix account, visit How do I cancel Netflix? If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.

I’m seeing a Netflix charge on my NET bill that I did not authorize.

Netflix is unable to provide refunds to accounts billed by NET. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, contact NET for support.
If you’d like to cancel your NET-billed account, visit How do I cancel Netflix?

If you are unable to access your Netflix account, please see “I’m having trouble signing in to Netflix” below.