职位概述Job Instruction确保酒店部分收入项目安全且账务处理平衡，每日及时、完整的准确的提供收入报告。To ensure that accounting treatment is safe and balanced ,so the income items daily,timely complete accurate provide income report.技能水平Skills熟悉与收入相关的会计；Familiar with accounting能够熟练进行酒店收入相关的财务处理；Familiar with computer office software and financial software operation 熟悉电脑办公软件和财务软件操作；Familiar with computer office software and financial software operation 有数字分析和报告能力；The ability of digital analysis and reporting.具备团队合作意识和良好的沟通协调能力；Have the team cooperation consciousness and good communication and coordination ability.具有较强的独立工作能力和良好的执行力；Strong independent working ability and good execution.工作经验Experence3年以上5星级酒店收入审计或相关工作经验。 Minimum three years work experiences as an Executive Secretary in a hotel or releated work experiences.

职位概述Job Instruction解决设备和系统问题Problem-solving of Equipment and Systems操作和保养Operation and Maintenance记录工作Recording技能水平Skills全面掌握设备运行，维修和维护技能Skilled in the operation，repairs and maintenance工作经验Experience至少3年在酒店工程部的工作经验Work experience of Engineering for three years or above in hotel资格证书Certification上岗证书Position Certification

A Chief Engineer with Hilton Hotels and Resorts will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards-Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules-Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas-Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property-Communicate with Government agencies to ensure full compliance with statutory regulations-Prepare Capital and Repairs & Maintenance budgets for Engineering-Identify and introduce environmentally-friendly systems and equipment-Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives-Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation职位要求：What are we looking for?Chief Engineers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow-A degree in Engineering or similar, required-A trade qualification or similar training, preferred-Experience in a senior position with extensive working knowledge of Engineering operations, preferably in the hotel industry-Current knowledge of modern trends and applications in the field of Engineering-Exposure to budgeting and basic accounting-Strong leadership skills and previous experience of managing a team-Proficient, at an advanced level, with computers and relevant computer programsWhat benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.More than 500 locations and nearly 200,000 rooms across six continentsInnovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest oomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one global brand awareness in the hospitality industry

A Chief Engineer with Hilton Hotels and Resorts will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.What will it be like to work for this Hilton Brand?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.What will I be doing?As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards-Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules-Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas-Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property-Communicate with Government agencies to ensure full compliance with statutory regulations-Prepare Capital and Repairs & Maintenance budgets for Engineering-Identify and introduce environmentally-friendly systems and equipment-Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives-Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation职位要求：What are we looking for?Chief Engineers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow-A degree in Engineering or similar, required-A trade qualification or similar training, preferred-Experience in a senior position with extensive working knowledge of Engineering operations, preferably in the hotel industry-Current knowledge of modern trends and applications in the field of Engineering-Exposure to budgeting and basic accounting-Strong leadership skills and previous experience of managing a team-Proficient, at an advanced level, with computers and relevant computer programsWhat benefits will I receive?Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.More than 500 locations and nearly 200,000 rooms across six continentsInnovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest oomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one global brand awareness in the hospitality industry

A Director of Finance will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability.What will I be doing?As Director of Finance, you will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability. Specifically, you will be responsible:-Ensure that Finance teams are providing month end closing and all other required management reports-Work with the Finance Managers/General/Hotel Manager to provide full and accurate forecasting and budgeting proposals within the hotel-Prepare capital reviews as required by the General/Hotel Manager and/or Accounting and Finance Departments-Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficiency-Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotels-Lead monthly finance update meetings with General Manager/Hotel team-Comply with Hilton policies and procedures across the area, maximising performance on the Finance Balanced Scorecard-Act in accordance with fire, health and safety regulations and follow the correct procedures when required-Review regularly the balance sheets, ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere-Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations-Serve your role and Team in an environmentally-conscience manner职位要求：What are we looking for?A Director of Finance serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:-Relevant degree, in Finance or related business discipline, from an academic institution-Previous experience in a similar role-Organisation, planning skills and the ability to prioritise-Rigorous commitment to accuracy and detail-Negotiation and influencing skills-Effective management skills (upwards and downwards) and the willingness to coach and train others-Positive attitude and excellent communication skillsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:-Knowledge of commercial business, specially as it relates to hotel management-Previous experience in the hospitality industry-Experience with the PeopleSoft systemWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Commercial Director, O&M APAC is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of Hilton, owned and managed portfolio in APAC.This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, through working effectively with area support teams. F&B commercial activities will be shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.The Commercial Director is a role model for the commercial community within the owned and managed portfolio in APAC, and develops teams and individuals in these functions whilst being a Key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton Worldwide Sales teams. The Commercial Directors role is key to seize new opportunities through strong customer relations and works as an Ambassador for the company with our Owners and Key Stakeholders.The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. Driving overall FMS results gaining an Unfair share through a disciplined execution of commercial activities.A Commercial Director will be lead, coach, develop, recruit and retain future talents. He/she will manage performance, develop and evaluate the commercial team members on the agreed KPI’s, whilst working effectively as part of a 4D structure on property.What will I be doing?-Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams, To include but not limitedAll Rooms, GC&E, F&B, Leisure and Spa with a control on cost of sale, route to market, channel shift and marketing / Ecommerce opportunities.-Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.-Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.-Support various On Property, RDOS’s, and Area Marketing teams in coordinating hotel level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.-Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.-Develop and maintain strong relationships with all stakeholders, owners, hotel teams, HWW matrix support teams to ensure commercial benefits of the hotel.-Liaise with VP of Operations, presents commercial strategies to Regional Team and key stakeholders.-Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).-Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.-Participate in the leadership activity of the Hotel and Region.职位要求：What are we looking for?A Commercial Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Required Qualifications-Minimum of 3+ year’s hospitality/travel industry experience in a revenue generating or commercial services role.-Minimum 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups-3+ experience working in a collaborative/matrixed environment-3+ years working with departmental financial data to make strategic/tactical decisions-3+ years of experience evaluating and identifying business opportunities for a business-At least 3 years of experience managing a sales or commercial team-Fluent in English-Education: BA/BS/Bachelor's Degree-Years of related experience:3-5-Years of management or supervisory experience:2+-Management or supervisory experience type: Director-Add'l requirements (i.e. % of travel, etc.):Ability to travel as neededPreferred Qualifications-3+ years working in a multi-complex hotel/travel industry environment.-Experience in multiple disciplines with knowledge of Marketing, E-commerce, and Finance.-Local language, strong attribute to have.

A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives.What will I be doing?As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards:-Plan and forecast the short and long-term talent requirements for the hotel to support its business plans-Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants-Build a strong career and succession planning system to retain and develop talent-Implement training and development strategies to continuously improve performance and customer service-Oversee the hotel's human resources database and payroll system-Provide a framework for counseling, coaching, and welfare services-Manage the Opinion Survey and the calendar of Team Member social events-Manage and resolve, promptly and completely, all employee relations issues-Maintain an awareness of competitor human resources activities and best practices职位要求：What are we looking for?A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:-Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required-Previous human resources management experience in the hotel, leisure, and/or retail sector-Excellent leadership skills and exceptional communication skills-Strong commercial/business acumen-A passion for leadership and the vision to create a winning teamWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Prepare coffee breaks,
carts, and stations with appropriate food and beverage as stated in Banquet
Event Order. Prepare tables, actions stations, buffets, service carts, dessert
table/carts and cordial carts. Setup meal and reception buffets, taste panels,
individual event functions, server head table and/or VIP tables without
managerial assistance. Serve food courses and alcoholic beverages to guests.
Answer questions on menu selections. Communicate with the kitchen regarding
menu questions, the length of wait, recook orders, and product availability.
Follow cycle time guidelines for all meals. Maintain cleanliness of work areas
throughout the day. Communicate additional meal requirements, allergies,
dietary needs, and special requests to the kitchen. Inspect the cleanliness and
presentation all china, glass, and silver prior to use. Monitor and maintain
the cleanliness of assigned tables including ensuring courses are cleared and
tables are properly crumbed. Communicate with guests and other employees and
ensure staff is working together as a team to ensure optimum service. Assist management in
training, motivating, and coaching employees; and serve as a role model. Follow
all company and safety and security policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; and complete safety training
and certifications. Ensure uniform and personal appearance are clean and
professional, maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all guests according to company
standards, anticipate and address guests’ service needs, assist individuals
with disabilities, and thank guests with genuine appreciation. Speak with
others using clear and professional language. Support team to reach common
goals. Ensure adherence to quality expectations and standards. Read and
visually verify information in a variety of formats (e.g., small print). Stand,
sit, or walk for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or equal to 50
pounds without assistance and objects weighing in excess of 75 pounds with
assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move over sloping,
uneven, or slippery surfaces as well as up and down stairs and/or service
ramps. Reach overhead and below the knees, including bending, twisting,
pulling, and stooping. Perform other reasonable job duties as requested. CRITICAL TASKS Banquet Room Set-upMonitor and maintain cleanliness, sanitation, and organization of
assigned station and service areas. Prepare coffee breaks, carts, and stations with appropriate food and
beverages as stated in Banquet Event order. Prepares tables, actions stations, buffets, service carts, dessert
table/carts and cordial carts with specified tools, wares and equipment
according to company standards. Banquet Room Bussing and
CleaningBus tables by removing and separating tableware, plateware,
glassware, and flatware. Monitor tableware to ensure it is presentable to guests, including
checking for cleanliness, cracks and chips. BanquetsRespond to and try to fulfill and special banquet event arrangements
requested by guest. Replenish buffet items to ensure consistency and freshness in
presentation form opening to closing. Follow up on special banquet arrangements requested by guest to
ensure compliance. General Food and Beverage
ServicesMaintain cleanliness of work areas throughout the day, practicing
clean-as-you-go procedures.Communicate additional meal requirements, allergies, dietary needs,
and special requests to the kitchen.Follow appropriate procedures for serving alcohol (e.g., TIPs
(Training for Intervention Procedures), CARE (Control Alcohol Risks
Effectively)).Set tables according to type of event and service standards,
including types of linens, glassware, plate/chinaware, silverware/flatware,
ensuring all supplies meet quality standards. Greeting and SeatingThank every guest upon departure, invite them to return, and wish
them a fond farewell.Ensure place settings are appropriate and each guest has a napkin,
clean silverware, and any other item that is part of the standard place
setting. ClosingCheck with captain or supervisor before leaving at end of shift.Beverage/Coffee CartInspect the cleanliness and presentation all china, glass, and
silver prior to use.Steps of ServiceMonitor and maintain the cleanliness of assigned tables including ensuring
courses are cleared according to department standards and tables are properly
crumbed when appropriate.Check in with guests to ensure satisfaction with each food course
and/or beverages. Guest RelationsAddress guests' service needs in a professional, positive, and
timely manner.Thank guests with genuine appreciation and provide a fond farewell.Welcome and acknowledge each and every guest with a smile, eye
contact, and a friendly verbal greeting, using the guest's name when possible.Assist other employees to ensure proper coverage and prompt guest
service.Actively listen and respond positively to guest questions, concerns,
and requests using brand or property specific process (e.g., LEARN, PLEASED,
Guest Response, LEAP) to resolve issues, delight, and build trust.Anticipate guests' service needs, including asking questions of
guests to better understand their needs and watching/listening to guest
preferences and acting on them whenever possible.Provide assistance to individuals with disabilities, including
assisting visually, hearing, or physically-impaired individuals within
guidelines (e.g., escorting them when requested, using words to explain
actions, writing directions on paper, moving objects out of the way, or
offering access to Braille or TDD phones).Engage guests in conversation regarding their stay, property
services, and area attractions/offerings.CommunicationSpeak to guests and co-workers using clear, appropriate and
professional language.Provide assistance to coworkers, ensuring they understand their
tasks.Talk with and listen to other employees to effectively exchange
information.Discuss work topics, activities, or problems with coworkers,
supervisors, or managers discreetly and quietly, avoiding public areas of the
property.Working with OthersSupport all co-workers and treat them with dignity and respect.Partner with and assist others to promote an environment of teamwork
and achieve common goals.Quality Assurance/Quality
ImprovementComply with quality assurance expectations and standards.Assists ManagementCommunicate with guests, other employees, or departments to ensure
guest needs are met.Ensure staff is working together as a team to ensure optimum service
to guests.Physical TasksRead and visually verify information in a variety of formats (e.g.,
small print).Stand, sit, or walk for an extended period of time or for an entire
work shift.Move, lift, carry, push, pull, and place objects weighing less than
or equal to 50 pounds without assistance and objects weighing in excess of 75
pounds with assistance.Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination.Move over sloping, uneven, or slippery surfaces.Move up and down stairs and/or service ramps.Reach overhead and below the knees, including bending, twisting,
pulling, and stooping.Safety and SecurityReport work related accidents, or other injuries immediately upon
occurrence to manager/supervisor.Follow company and department safety and security policies and
procedures to ensure a clean, safe, and secure environment.Complete appropriate safety training and certifications to perform
work tasks.Identify and correct unsafe work procedures or conditions and/or
report them to management and security/safety personnel.Follow property specific procedures for handling emergency
situations (e.g., evacuations, medical emergencies, natural disasters).Use proper equipment, wear appropriate personal protective clothing
(PPE), and employ correct lifting procedures, as necessary, to avoid injury.Follow policies and procedures for the safe operation and storage of
tools, equipment, and machines.Policies and ProceduresProtect the privacy and security of guests and coworkers.Follow company and department policies and procedures.Maintain confidentiality of proprietary materials and information.Protect company tools, equipment, machines, or other assets in
accordance with company policies and procedures.Ensure uniform, nametags, and personal appearance are clean,
hygienic, professional and in compliance with company policies and procedures.Perform other reasonable job duties as requested. CRITICAL COMPETENCIES
Interpersonal
Skills
§ Customer Service Orientation
§ Team Work
§ Diversity Relations
§ Interpersonal Skills
Communications
§ Communication
§ Listening
Personal
Attributes
§ Dependability
§ Positive Demeanor
§ Safety Orientation
§ Integrity
§ Presentation
§ Stress Tolerance
§ Adaptability/Flexibility
Physical
Abilities
§ Physical Strength
§ Proper Lifting Techniques
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D.
equivalent
Related Work
Experience
At least 2 years of related work
experience
Supervisory
Experience
No supervisory experience is
required