[CASE STUDY]

More Power To Their Customers:
A New Contact Center Transforms Customer Service.

Federal Government

When it comes to government, we know what it takes to lead.

Through the acquisition of Prime Business Systems, a nationally acclaimed Government Solutions Provider of Avaya products (with over a decade of experience servicing the government arena), Advantel Networks brings over twenty five years of industry expertise and service excellence to the Avaya Federal Government Program.

A federal stamp of approval.

Combined with operational and technical expertise, Advantel Networks has garnered over twenty-five years of industry experience and service excellence. This union provides over a decade of award winning customer service and delivery within agencies such as: Department of Homeland Security, FAA, FEMA, USGS, US Department of Justice, IRS, United States Courts, US Army, US Navy, and US Air Force Air Reserves, and The US Army National Guard.

As part of this small and exclusive group of Business Partners, Advantel Networks is now authorized to provide product and services offered under the Avaya GSA Schedule Contract # GS-35F-0156V.

Avaya Wireless and other industry-leading wireless solutions

Unified Communications and Multimedia Messaging products and services

The highest capabilities for deployment and support for Avaya‛s Meeting Exchange portfolio.

Full warranty support from Avaya

We can coordinate and provide a full spectrum of Avaya and Partner-based installation and service programs

[BEST IS A PRACTICE]

Security is Job #1.

“Security is a prevailing concern for all customers today, but an even more dramatic concern in the government arena, especially when connecting any devices to the production network of the DOD, run by DISA for the Department of Defense. As the Prime contractor for many Air Force and Guard Base deployments utilizing a variety of disparate systems, we are not only responsible to ensure all products designed in our solutions meet the specifications required as Approved Products on the APL, but we need to harden all server-based systems and test and verify before all deployments. Advantel has streamlined this process and built a state-of-the-art lab environment to streamline the process to give the Government higher value and mitigate all risks as we keep projects on schedule.”