"After acknowledging its Windows Blue codename publicly in March, Microsoft is getting closer to revealing all about the upcoming Windows 8 update. In an interview with The Verge this week, Microsoft's Windows CFO Tami Reller provided some details on where the company is heading with its Blue project."

"Sorry a lot of products have come out recently that wouldn't have succeeded if we actually took customers literally."

Do you have any examples and evidence? There's a difference between listening "literally" and listening for "intent", but in this case they are one in the same.

"Also this is the first version of Windows with a new paradigm ... how many complaints were there about the iPhone and Android at version 1?"

It's true that many of the complaints & limitations were addressed in subsequent versions, but neither apple nor google gave their customers the attitude of "we hear you, but we're not going to listen to what your asking for". Unless your hinting that microsoft will _eventually_ listen, it sounds like your ok with having monopolies that don't care about what consumers want.