Products & Services

Our solutions are designed around the caseworkers, not the data.

Today, many human services agencies still use paper-based file systems that are time-consuming and labor-intensive. Agencies that have added basic document management systems often experience bottlenecks, so the agency is still unable to operate efficiently.

The problem with these systems, and most case management software for social services, is that they’re focused on the data — rather than the people using the data.

Northwoods’ human services software solutions are designed around the caseworkers, not the data. By doing so, the data collected is more accurate, more complete and more timely. This leads to better operational visibility by agency management and easier data reporting to state and federal agencies. Our Compass® products automate the flow of client and case information based on how caseworkers throughout the agency need to use it. By streamlining tasks and dramatically reducing paperwork, our solutions save our customers an average of 2 hours per day, per worker.

We also offer services to ensure that you get the most from our products.

Watch this quick video to learn how Northwoods' solutions help improve accuracy, efficiency, and client satisfaction.

Check out our Products & Services below to learn more:

Document Management in the Office: Compass® Pilot

Eliminate paper case files and streamline document management for caseworkers agency-wide, right from the desktop.

Northwoods Services

"Implementing the Northwoods solution has resulted in a more productive and accountable staff, increased customer responsiveness and greater value for the public."
Roxanne Somerlot,
Director, Marion County Job and Family Services, OH

"I think this new system has really allowed us to improve the customer flow, the lobby flow. People are getting immediately served and immediately queued instead of sitting down waiting and getting impatient. I think we’ve gone from a really outdated system to where we need to be and it’s been phenomenal."
Ben Rose,
Director of Human Services, Cabarrus County Department of Human Services, NC

"There's a lot of technology out there that heralds return on investment, but a lot of time technology actually creates some inefficiency because it adds more tasks. This actually does away with a lot of the manual tasks that were done before and I think the staff have realized that quickly and were able to implement those savings and efficiency."
Jim Chrisman,
Assistant County Manager/Chief Financial Officer, Beaufort County, NC