NYC: American Intl Building and Manhattan Company Building (Photo credit: wallyg)

Lean Corporations: Simplify, Standardize, Automate

The idea of “Lean Corporations” is far from being new. Every star-up, tech companies or industry giants know the value of a Lean training . It has been mostly referred to as the principles of effective manufacturing or automotive giant Toyota and throughout history, the teachings of this methodology enabled businesses to deliver cheaper products without compromising their quality. Read more

There are some scenarios where people may need to be guided in doing certain procedures. It is very frustrating for a client or a customer to enter a new organization and does not find somebody to direct him or her on what they are required to do. It is for this reason that many companies have introduced customer service support services to their institution.
The people who work on the customer service support desks have training. There are many things that one must learn to become a good customer attendant. One must know different languages and be fluent in them because you never know the type of customers you might meet. To be a good customer attendant you must be well educated and acquired the right skills.
Depending on which organization you are providing customer service support, you must have knowledge of the products that are sold there. Sometimes customer service involves marketing of goods of a company. The importance of the service varies from one product or service to another. You must also know that customer services are not only in companies that are involved in selling goods but also the institutions that provide services to people. A medical institution is a good example that uses such customer service support.
Customer service helps in generation of income for many companies. There will be no customer attendant who will talk ill about his or her company. Most of them will talk good things about the company which will also help to improve the good image of the company thus attracting more clients.

Today’s post is about the 9 Core Competencies of Business. The 9 Core Competencies of Business is what we teach in our Essentials of Entrepreneurship Program for Veterans and Military Spouses at Capital Business Consulting and Coaching. So, please allow me to introduce to you these concepts: Read more