Infinity One

Connect. Collaborate. Chat. Talk. Announce Your Presence.

Included for every user.

Leverage the power of your team by combining our powerful Mobility, Presence, Private Chat and Contact Center solutions.

With UCX Contact Center you can route incoming calls to the proper group or person.

Communicate with everyone, from your office with your desk phone, or from anywhere in the world with Infinity One WebRTC.

Chat and collaborate with everyone on your own PRIVATE and Secure chat server with Infinity One Chat.

Infinity One Chat –

Provides an enterprise level messaging solution with presence, and a feature set comparable to other popular commercial offerings. All on your own private server. This allows you to keep your chat conversations secure and private.

The Infinity One Chat feature set includes…

Multiple channel types (public, private, direct messaging)

Favorite channels

@mentions with audible and badge notifications

Messaging Presence with override)

Message editing, pinning, starring, deleting

30 slash commands (create room, invite user, …)

Autolink and preview urls

Drag and drop file update with image and video preview

Emoji support with picker

Message reactions

Unread message handling

Customizable Role and Permission system

Basic Bot experimental support

Code syntax highlighting

Profile editing and admin pages

Easy configuration

Peer to peer WebRTC Video

Peer to peer WebRTC Audio

Presence adapters for on-the-phone presence with the UCx

AND COMING SOON

Email and SMS notifications

OTR (off the record) Conversations

Live chat feature

3rd party integration (web hooks, Rest API)

BitBucket

Github

Jira

OAuth and LDAP

XMPP Integration

Internalization

UI theming

Infinity One WebRTC Mobility –

Provides mobility and in-office communication. Stay connected with FULL FEATURED telephony from anywhere. Supports all UCX features and applications including Peer to Peer Video, Contact Center and up to 120 programmable buttons.

And since the client is browser based with no software app to load you can log into WebRTC from ANY computer, laptop, tablet, or mobile device.

HARC Redundancy –

High Availability Redundant Configuration provides an always available standby server to further increase uptime.

Active & Standby Servers. If the Primary (Active) server is not available or if there is failure at the UCX component software level then the Secondary (Standby) server will take over the call processing.

Active & Standby roles can be changed by the administrator for maintenance purposes.

System configuration is mirrored on both systems utilizing a single IP address for gateways and phones.

Active & Standby UCx servers must be located in the same layer 2 network/subnet.

UCX Professional Contact Center –

Inbound call routing, monitoring, and reporting so that you can provide the highest levels of service for your customers.

Provide stellar levels of customer service by seamlessly routing callers to the proper group or person.

UCx Direct is committed to providing SMB and Enterprise E-MetroTel Value Added Resellers (VARs) with
Value Added Distribution and customer service. We understand what VARs need and expect from their
distributors. We’ve been there, are there, and will continue to be there for you!