Augusta Movers Toronto Inc.

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Augusta Movers Toronto Inc. is a small yet one of the fastest growing moving companies in Toronto and GTA area! We offer professional moving and packing services!
We are a local, family-owned and operated moving company that handles all of the incoming inquiries promptly and personally with genuine care for all of your concerns. Because of t read more...

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6 Customer Reviews

Rating of 3.7 / 5 from 6 Reviews

Augusta Movers Toronto Inc. began operations in 2012 and has received 6 reviews for an overall customer rating of 3.7. The average rating for businesses providing similar services in the Toronto area is 3.5. Write a review

Lauren from Cobourg

Posted: Aug 08, 2019

Moving from Cobourg to Toronto

You know when things go so smoothly you're waiting for something bad to happen? That was my move yesterday. The movers arrived early and worked quickly. They went above and beyond to wrap and protect my stuff and ensure everything was packed in a way that would limit movement in the truck. They even rolled out red carpets to protect my floors. When we got to my new apartment, they worked quickly to unload the truck, never complaining about the heat, humidity or difficult and narrow hallways in the building they had to navigate. They were personable and professional during the entire move and I still can't believe how easy they made everything. Because of their amazing work, I was moved and unpacked(!) in less than 8 hours. I have already recommended them to several people in less than 12 hours and I will continue to recommend them whenever asked. I hope I don't have to move again, but if I do, I will absolutely call Agusta Movers. Fast, professional and fair priced. They were perfect.

Andy from Toronto

Moving furniture

Either the 5 star reviews of this Colman’s are fake or they’re people who don’t realize they’re being scammed at every possible opportunity with every trick in the book.

First trick: they take your credit card info to “guarantee your pickup date with a $99 deposit”, but really they’re setting you up to hold that number ransom at the end of you complain about their inflated pricing, telling you that if you don’t pay exactly what they tell you that they will just charge it back to your card at the office along with a sizable “administration fee”.

Second trick: they tell you the time required for your job on one page of the estimate then write the price for a much shorter time on a different page, making it seem like a competitive price that actually is not.

Third trick: the contract says they will use google maps to determine the time required to drive from the shop to your pickup and destination and charge you appropriately (in my case 20 minutes). The reality, they just tack on an extra hour each way and tell you that’s industry standard.

Fourth trick: they charge you for the time they “estimated” whether you use it or not. Then add the travel time on top of that, and any additional fees they can think up. For me that meant an additional 3 hours of time.

Fifth trick: they showed up 20 minutes late and still charged for the designated pickup time because “that’s what you agreed to”, apparently by telling them what time to come.

Sixth trick: they use an unnecessary amount of blankets and a ton of tape. At first you think it means they’re doing a good job, but by the end it’s clear it’s just to waste more time and money as they take time out at the destination after every piece of furniture to carefully pull off every piece of tape from the blankets and fold them nice and neat. It’s like watching paint dry. A good moving company will do this after the bill has been paid, not mid-move. For example they used two blankets to wrap steel bed rails (why?), and wrapped the tape around them probably 15 times.

Seventh trick: they walk like they are on a casual stroll. No rush whatsoever.

Eigth trick: we moved into a condo which was six doors from the loading area on the first floor (no elevator required) and they charged us an extra half hour as a “long walk fee”. Can’t imagine what they would have charged if I was at the end of the hallway or on an upper floor. Ridiculous.

Ultimately it took longer and cost more to move about 12 pieces of loose furniture than it has taken other companies to move entire houses for me in the past. These guys are scam artists from start to finish, and trying to complain to the office is a waste of time.

Patrick from Toronto

Incomplete Move of Household Belongings from One Downtown Toronto Condo to Another

This company would not take responsibility for botched moving job that cost me time, money, and a lot of headaches. Here is what they did to me.

After putting my belongings in their trucks to move me from one condo to another in downtown Toronto (the condos are a 5 minute drive apart), they disappeared for 2.5 hours and arrived at the new place, leaving themselves after setting up the service elevator JUST 45 MINUTES BEFORE THE CUTOFF TIME TO MOVE ME INTO THE NEW PLACE! The crew leader yelled at me because the 'elevators were slow' and 'I should have told them that'. I think they should have checked ahead but regardless, no one can can move two trucks up a service elevator in 45 minutes.

They told me that I WOULD HAVE TO MAKE MY OWN ARRANGEMENTS TO STORE MY OWN BELONGINGS THAT EVENING or they would KEEP MY BELONGING FOR THE NEXT TWO WEEKS supposedly their next available time to move my stuff. It was really difficult to find and arrange storage at that time of day but I managed to find a place in east Toronto.

The next day I hired a different moving company to get me into my new place. They showed up ahead of time and moved me into the new place under exactly the same elevator conditions and from further away. I had to pay for two moves! What a waste of money and time using Augusta Movers.

The owner has taken no responsibility nor has he apologised for their incompetence. NEVER USE THIS COMPANY!

Response from Augusta Movers Toronto Inc.

Thank you for your feedback. As a moving company, being reviewed and rated online is extremely hard to avoid pointing fingers and debating all of the issues mentioned. We are very proud of the work that we do and more importantly of the people that do it. Therefore, it s also easy for us to get defensive, but we won t. Fortunately, due to the hard work of everyone on our team, we don't face the strenuous task of responding to negative reviews too often as proven by our track record and our corporate values. Without trying to defend ourselves on each issue or debate on the experience you mentioned, I just want to say that we are proud to be one of few companies that believe in quality work and customer satisfaction.

Your move was estimated at 8.75hrs and it took us 10hrs to complete the project.

Unfortunately elevator bookings or any issues related to elevator are out of our control.

We kindly offered you to store your belongings for free and redeliver on a different date. You refused our offer and decided to use another moving company to move you.

We also left our protective pads on your furniture at no cost and offered you 2 hrs discount. At the time all seemed OK.

We are very sorry to hear now that you consider your moving experience with us to be a negative one.

We will continue to work hard to be able to provide our customers with the best moving experience.

We wish you all the best and we hope we get the chance to impress you more in the future!

Latina from Toronto

Posted: Oct 03, 2013

House Move

Augusta Movers and I chatted on the phone which at once came to my attention at how professional they are. Everything from the estimate to the move to the final moving box was handled with care and professionalism. Their kindness shines through with a smile. I recommend Augusta Movers!

TrustScore™

Augusta Movers Toronto Inc. has a TrustScore™ of 2.0.
The average TrustScore™ for other businesses providing similar services in Toronto and the surrounding areas is 2.8. For detailed information on how TrustScore is calculated, click here.

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Main Services Offered

Overview Continued

Overview

Augusta Movers Toronto Inc. is a small yet one of the fastest growing moving companies in Toronto and GTA area! We offer professional moving and packing services!

We are a local, family-owned and operated moving company that handles all of the incoming inquiries promptly and personally with genuine care for all of your concerns. Because of the quality we deliver in our services, we have gained a loyal customer base and rave reviews of our talent.

Since moving entails a lot of packaging and waste, we at Augusta Movers are doing our part in reducing our impact on the environment by encouraging the use of reusable and environmentally friendly plastic bins. For this initiative, we have formed a partnership with goodboxes and they offer our customers a 5% discount on plastic bin rentals.

Additional Information

Main contact(s)

Dinko Zhelyazkov

Listed with TrustedPros since:

2012

Residential work

Yes

Commercial work

Yes

Warranty

Warranty details not yet provided

Accepts credit cards

Yes

Year established

2012

Offers financing

No

24 Hour emergency service

No

Legal structure

Incorporated

Licensing information

Contact Augusta Movers Toronto Inc. to request licensing info.

Insurance information

Contact Augusta Movers Toronto Inc. to request insurance details.

Check local laws pertaining to license requirements and verify license and insurance details provided by the contractor prior to hiring.