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Call Guard

CallGuard, brought to you by Business Systems is an add-on to your existing call recording system. It is a simple and neat solution which allows you to meet PCI DSS guidelines banning the storage of credit card data in recorded calls and also retain the benefits of your chosen call recording system. It enables your customers to communicate payment card details by using their telephone key pad, and (unlike an IVR) means that the agent and caller are never disconnected from each other and are able to talk freely throughout the card transaction.

Essentially CallGuard has 3 components:

A filter server that sits between the recorder & PBX, to ensure DTMF tones are not recorded.

A Decoder, which is a small USB device that sits between the Agents phone & PC and enables customers to type in their card details on the phone, which are then populated in the contact centre payment application.

A piece of software that sits on the Agents PC, which ensures any card details that appear on their payment screen are blanked out.

INSTANT PCI COMPLIANCE - CallGuard’s plug & play technology provides total PCI compliance for your call recordings instantly. Unlike any other IT project you have ever undertaken, CallGuard does not require significant work on your part. Once CallGuard’s hardware is plugged in (a process measured in minutes or hours), implementation is complete.

NO WASTED INVESTMENT - You've already invested a substantial amount of money in your current call recording system. You can keep using it because CallGuard is an add-on which will work with any call recording system you choose (even if you change in the future).

YOU KEEP YOUR EXISTING PAYMENT PROCESS- Alternate approaches can require you to change your payment system or payment provider. This can have a dramatic impact on the fees you pay for processing card payments.

With CallGuard, you continue to use your existing payment system. If you decide to change in the future, your recorded calls will still automatically be PCI compliant as CallGuard works with every payment system

Minimal upheaval for your business
Moving to any other PCI-compliant system will require a lot of time and effort to integrate with your phone system, recording system and desktop-level payment systems.

CallGuard sits like an ‘invisible layer’ on top of your existing systems (which do not need any changes). You keep your existing CRM systems, your same payment provider, and your same internal processes. Everything keeps running as normal.