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Booking Problem

I've been speaking with Couples and my bank to slove this problem but haven't gotten very far and thought maybe some of you may have seen this before.
I tried to book a trip on this site to Negril with hotel and flight. When I was finished it said there was a error and the trip was not booked. The error message was something like- the number of names did not match the reservation. On couples side they see that payment is pending. On my bank side I see that the hotel portion is pending, but no flight charge has showed up. Does the flight portion typically take longer to come through or did the error cause it not to work at all? The few times I've called couples they haven't really been that helpful and I'm getting frustrated.
Any help??