KMI Support Center

My 12 Step won't connect to the editor but it shows up in [insert application here]. What do I do?

If the 12 Step is not connecting to the editor but is showing up in other applications, there are a few things to try out.

Try unplugging the 12 Step and plugging it back in.

If you plugged the 12 Step in after opening the editor, try it the other way around. Connect the 12 Step, then open the editor. If you're already doing that, try it the other way. The order of operations can affect the results.

Try restarting the computer. It's amazing how many infuriating tech headaches can magically disappear with a computer restart.

If you're on Windows, make sure all other audio/MIDI applications are closed before opening the editor. Windows only allows a single class-compliant MIDI device to be connected to a single application at a time. If, for example, the editor and Ableton Live were open at the same time then the 12 Step would only be able to work with one of them.