Hi ~ We arrive at Bay Lake Tower @ noon on 2/24, we will have frozen and refrigerated items. My son has PKU (metabolic disorder) and needs these special foods. Since it is before check-in, what can we do to refrigerate/freeze these foods? ~”

The cast members at Bay Lake Tower at Disney's Contemporary Resort will help you with your cold items when you check in. If you find that your villa is not yet ready, you can leave your luggage, including your groceries, with Bell Services while you explore Walt Disney World. Bell Services does have the ability to keep your groceries cold. My family and I have checked in to Walt Disney World resorts many times following a grocery trip, and Bell Services have been able to keep our groceries cold for us.

I hope that this information is helpful for you, Michael! Have a wonderful time planning your trip, and please do not hesitate to ask if you have any further questions.

Meet the Panelist: Mona Leigh, Maryland

I'm a Director at the University of Maryland, wife, and mother. When I'm not at work or with my family, I'm often planning a Walt Disney World trip for my family or friends. I'm a Disney Vacation Club Member, and am excited to help you plan your trip! Learn More About Mona Leigh

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