Domo Customer Service and Technical Support

reviewer1264272

Project Manager at a energy/utilities company with 201-500 employees

When you find some minor issue within the app, there's a button you push and it goes off to Domo support and you don't have to make a phone call. But when I do make a phone call, because I have such a good relationship with our account executive, they get right on it. In general, Domo's technical support is exceptional. I can go to support in the tool itself. There's a Help Center button and within that I have Domo University, "How To," Knowledge Base articles, and a very strong community forum. That's also where the Support button is. I just click on that and I can open a case and get a very timely response. View full review »

Fredrik Schauman

Managing Director at TokenMarket Capital

We used Domo for five years. In the beginning, the first three-and-a-half years or so, technical support was amazing. They would answer six things immediately. But they took on more and more clients and the processes slowed down a little bit. I don't know if they've gotten that fixed, but in the later stages it slowed down a little bit. I'd say they're still ahead of a lot of other platform providers or software providers. It wasn't like Microsoft where you can never talk to anybody, or Google where you can never reach anybody, ever. View full review »

Alex Perez

Business Intelligence at a tech services company with 201-500 employees

I have to give tech support a really good score. They've been great with me. If I have a question, I call them and they answer the phone. They are able to walk me through from the most minimal thing. If I need help with something really complex, something I developed which is customized, they still give me a hand. But ultimately, whatever you build is on you. I have had to escalate a few things, mostly because I wanted to get them done faster or there was a problem I didn't understand. I just go to my sales rep and he gets it taken care of. He gets someone to call me right away. View full review »

I haven't tried contacting Domo's technical support since I joined this organization. View full review »

Irade Kashgary

Project Manager at a marketing services firm with 51-200 employees

Technical support was great. You gave them a call, they put in a ticket. If it was something that required a little bit more technical work then it was a lot slower. And their updates could be a little lacking. There's definitely room to grow in their responsiveness. But other than that, with small editing, small issues that didn't require too much technical work on the backend, they were very good and very responsive. View full review »

LindsayRobbins

Manager of Program Operations at a manufacturing company with 1,001-5,000 employees

Domo's tech support is very responsive, very clear, and straightforward. If I had to rank it one through 10, I'd give it a 10. View full review »

Rakshit Makan

Business Analyst at a pharma/biotech company with 10,001+ employees

The technical support is very responsive. They are ready to reply, always having a solution ready. They are good at their work and what they do. View full review »

reviewer1303917

Senior Reporting Analyst at a recruiting/HR firm with 201-500 employees

There is the Domo Community which is a live brainstorming session with Domo experts who answer any queries. I make myself available to participate in that, so that I get quick answers to my queries. If there is anything beyond that, we, as an organization, reach out to the community. We will first try solutions if someone else has had the same kinds of bugs. If they have the answers we can finish it up ourselves. Otherwise, we have a BI team that will reach out to Domo and get the insights. Overall, I would rate their technical support at eight out of 10. View full review »

Rohit Chavan

Software Developer at CapitalVia Global Research LTD

We haven't had to contact technical support. We did communicate with the salespeople. They replied whenever they received our messages. View full review »

Alfredo Vidal Davalos Mora

Freelance DBA

If you have an issue with Domo, their response is less than an hour. Their support contacts you immediately when you send an email for an issue on a database or data set. Then, they follow their process and will always try to solve the problem in less than 48 hours. View full review »

Girish Kumar Dandamudi

Solutions Architect at a tech services company with 11-50 employees

We contacted technical support at Domo. We talked with the engineering team there regarding the SDK. They said that they only have a Java SDK right now. They said they're trying to build more. I believe they might come out with something in the third quarter of 2019. Communicating with them was fine. View full review »