Parent Support School Cash Online

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New Users

Email Notifications

Problems Logging In

Adding a Student

Account Maintenance

Making a Payment

Security

MyWallet

Meal Plan

Item Questions

Frequently Asked Questions:

What is School Cash Online ?

School Cash Online is an easy to use and safe way to pay for your children’s school fees online. Now, with a few clicks, you can pay for your child’s yearbook, class trips and so much more from your own home. All you have to do is register an account, attach your children and in no time you'll be able to make payments online. We accept many different payment forms so come in and check us out!

Add a Student – Once you’ve confirmed your account, add your child to your account to view and pay for school expenses. You should be prompted for this information upon login. This feature can also be located under the "Items" tab or the "My Account" tab.

Pay School Expenses – Pay for any selected school expenses by adding the items to the cart and checking out.

Print Receipt – Print a copy of the transaction receipt for your personal records. This information can also be found under "Payment History".

Step 4

Tip: Please note that the province field has a drop-down menu from which the registrant must select their province / state.

Once you have completed the required fields, five blue check-marks appear on the left-hand side of the User Registration page. After verifying that the information entered is correct, please select Continue to move on to the final step.

Step 5

Please enter the password that you would like to use for SCO, confirm the password, select a security question, provide an answer to the security question and opt in or out of notification emails.

Tip: Your SCO password must be at least 8 characters in length, include at least one upper case letter, one lower case letter & one number.

Once you have completed the required fields, you will see four blue check-marks appear on the left-hand side of the registration page. Please confirm that your information is correct and select “continue”.

Step 6

Please go to your email inbox and confirm your email address by opening the email in your email inbox from noReply@schoolcash.net. The email that you will receive will look like this:

Please click on the unique link provided in your confirmation email & you will be brought to a page which will confirm that you have successfully completed your SCO registration.

Can each parent have a separate account?

Yes. School Cash Online was designed for parents, grandparents, guardians etc.to have individual accounts. A student can be added to up to five different “parent” accounts.Each SCO user can subscribe to up to 8 students.All 8 students canattendany DSB in North America.SCO accounts are not linked to aparticular district.

I have not received a verification email

Some email providers incorrectly filter School Cash Online emails as junk/spam and send our emails directly to the junk/spam folder. If you have not received your email verification, please check your junk/spam folder, or your ALL MAIL folder. If you can't locate the verification email, try adding noreply@schoolcash.net to your contact list or safe senders list.

If there was a typo in the email address entered during the registration process the email confirmation will be sent to the incorrect email address and the user will need to re-register for SCO.

How can I add a student to School Cash Online ?

How to add your student(s) to your School Cash Online account :

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please choose the applicable school from the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not yet been launched.

Step 6

Entering the student’s information:

Dependent upon the district selected in step 5, the"Enter Student Information" field may appear as any of the following:

Or

Or

Tip: The "Enter student information" section is character sensitive. The student's information must be entered in meticulously and without error. Please do not include any spaces or dashes when inputting the student's information.

If a student ID number is required by your district, the number must be obtained from the school and entered in the "Student Number" field.

If a student identification number is not required by the district, it is best to check the box that says, "I don't have the student number".

When you have inputted the required information into the student information fields please click on Confirm.

~Your Student Should Now Be Successfully Added to Your SCO Account ~

Additional Tips:

Tip: If you are still unable to add your student, it is due to a student data discrepancy. For assistance with rectifying any data issues, please contact the administrative staff at the applicable school and ask them to research and ensure that your student's information has been accurately recorded in the school's information system. We hope this helps. Let us know if you need additional help.

Tip: If the school that your student attends needs to be updated, it is the school and the district school board who will need to update this information on their end. Once the district school board and the school have updated their records, the School Cash Online user will be able to "Add" their student(s) as soon as 48 hours after the update. Accordingly, the first step to is to ensure that the school and the district have updated their records. Subsequently, you will be able to add your student(s) to the correct school group. We are not able to add your student to your account for you as it would be a violation of privacy and security laws.

How can I find my student's student ID ?

A Student ID can be obtained by contacting the student's school.

Dependent upon the district school board that the student attends users may be required to enter a provincially/stateassigned student ID or the student ID assigned by the district’s Student Information System.

School Cash Online is not authorized to disclose student information.

Please contact your student’s school for more information.

I can't find my student's student number. Can I add him/her another way?

Your school district may have made the student number mandatory:

If it is mandatory, you will need to contact the school’s administrative staff to request theprovincially/state assigned student ID or the student ID assigned by the district’s Student Information System.

If it is not mandatory, then there will be a box below the Student Number field that says, “I do not have the student number”. Check the box to proceed without the student number.

I can't find my student's school

I Can’t Find My Student’s School Listed on SCO

If you are unable to locate your student's school on School Cash Online then your school's District School Board may still be in the process of implementing School Cash Online.

If you'd like to find out about the SCO launch date for your student’s school then please contact the applicable district school board.

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please search for the applicable school by using the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not been launched yet.

If you do not find your student's school listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

If you do not find your student's District School Board listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Frequently Asked Questions:

Can I receive an email notification letting me know that there are items to be purchased?

Yes, email notifications are sent to the account holder when new items are uploaded to your child’s profile. To verify that you have accepted email notifications, select the “My Account” tab, and click on the “Manage Email Notifications” option. Then, select the check box indicating that you want to receive email notifications. Finally, please select the CHANGE button to save your preferences.

Detailed instructions on how to turn on/off email notifications are available here.

How often will I receive email notifications?

Email notifications are sent out within 24 hours after new items have been posted for sale.

I have accidentally unsubscribed from email notifications. How can I re-subscribe ?

How to add your student to School Cash Online :

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please choose the applicable school from the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not yet been launched.

Step 6

Entering the student’s information:

Please fill in all of the required fields.

Dependent upon the district selected in step 5, the "Enter Student Information" field may appear as any of the following:

Or

Or

Tip: The "Enter student information" section is character sensitive. The student's information must be entered in meticulously and without error.

Tip: If a student ID number is an identifier that is required by your district, the number must be obtained from the school and entered in the "Student Number" field. Please enter your student's student number this field if it is mandatory in your district.

Tip: If a student identification number is not required by the district, it is best to check the box that says, "I don't have the student number".

When you have inputted the required information into the student information fields please click on Confirm.

~Your Student Should Now Be Successfully Added to Your SCO Account ~

Additional Tips:

Tip: If you are still unable to add your student, it is likely the result of a student data discrepancy. For assistance with rectifying any data issues, please contact your school's bookkeeper and ask them to research and ensure that your student's name, date of birth and student number (if a student number is mandatory in your district) are accurately recorded in the school's information system. We hope this helps. Let us know if you need additional help.

Tip: If the school that your student attends needs to be updated, it is the school and the district school board who will need to update this information on their end. Once the district school board and the school have updated their records, the School Cash Online user will be able to "Add" their student(s) as soon as 48 hours after the update. Accordingly, the first step to is to ensure that the school and the district have updated their records. Subsequently, you will be able to add your student(s) to the correct school group. We are not able to add your student to your account for you as it would be a violation of privacy and security laws.

Where can I find a student's student ID ?

A Student ID can be obtained by contacting the administrative staff at the student's school.

Dependent upon the district school board that the student attends, users may be required to enter a provincially/stateassigned student ID or the ID assigned to the student by the district’s Student Information System.

SCO is not authorized to disclose student information.Please contact your student’s school for more information pertaining your student's ID.

I can't find my student's student number. Can I add the student without their student number ?

Your school district may have made the student number mandatory:

* If it is mandatory, youmay need to contact the school’s administrative stafffor theprovincially/state assigned student ID or the student ID assigned by the district’s Student Information System.

* If it is not mandatory, then there will be a box below the Student Number field that says, “I do not have the student number”. Check the box to proceed without the student number.

I can't find my student's school. What should I do ?

Student/School - School Not Found

I Can’t Find My Student’s School Listed on SCO

If you are unable to locate your student's school on School Cash Online then your school's District School Board may still be in the process of implementing School Cash Online.

If you'd like to find out about the SCO launch date for your student’s school then please contact the applicable district school board.

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please search for the applicable school by using the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not been launched yet.

If you do not find your student's school listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Step 1

Note: For future use if your district is a part of SCO please use the URL format https://[YourDistrict].schoolcashonline.com

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

If you do not find your student's District School Board listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Step 4

Step 5

Can I register more than one student ?

SCO users can have up to 8 students added to their SCO account. All 8 students canbe in attendance atany district school board regardless of country or province.Each student can only be attached to 5 SCO users at any given time.Each time that you "Add" a student to your SCO account you will have an opportunity to select the appropriate district school board and school for each individual student.Due to the fact thata parent or guardian may have multiple students in attendance at different school boards, SCO accounts are not linked with an individual school board.Similarly, due to the fact that a parent or guardian may have multiple students, each SCO account can accommodate the addition of up to 8 students.

Do I need to re-register a student that moves to a different school within the same school district ?

School Cash Online records are constantly updated. If a student moves to a different school within the same district, the student’s information will be automatically updated.

If a student moves to a new school that is also a part of a new district school board, then the user may need to re-add the student to their School Cash Online account.

Please note that you will not be able to re-add your student to your account until the student has been added to the new school's student list and Student Information System.

My child has left the school, what should I do ?

If your child no longer attends elementary or secondary school, you may wish to deactivate your account.

To request account deactivation, please send us an email to deactivate@kevgroup.com which includes the answer to your School Cash Online security question. We will then deactivate your account.

If you do not recall the security question and answer affiliated with your SCO account, you can learn how to view and/or update your account details by clicking here.

Please note that when your account is deactivated all of your payment and transaction history will be lost and unrecoverable. Please print or digitally save your payment history prior to sending a deactivation request.

If there are funds remaining in you myWallet account and you are uncertain of how to process a myWallet refund request then please refer to the below tutorial:

MyWallet - How to process a myWallet refund

Step 1

Go to your School Cash Online (SCO) account

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page.

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then, select Refunds from the drop down.

After selecting Refunds you will be directed to the following screen :

Step 4

Please enter the amount that you would like refunded in the Amount to Refund field.

Step 5

SelectProcess Refunds.

Step 6

Review your refund request and selectconfirm.

Step 7

Once you've selectedconfirmyou will be presented with the following message:

Your self-serve myWallet refund request is complete.

I have changed my email address. How do I change the email address affiliated with my SCO account ?

Step 5

Do I need to re-register a student that moves to a different school district?

If your student's new school is also part of a new/different school board, you may need to re-add the student to your SCO account and affiliate them with he correct DSB. This is due to the fact that your student's identifying information (such as their sate / provincially assigned student number) may change when they change districts.

If the school that your student attends needs to be updated, it is the school and the District School Board (DSB) who will need to update this information on their end. Accordingly, the first step in order to proceed is to ensure that the school and the district have updated their records.

When a student changes school boards, they may remain attached to their old school board. If this occurs, the SCO user can unsubscribe from the student and then re-add the the student to their SCO account by affiliating the student with the new DSB.

For more information regarding how to unsubscribe from a student, please click here.

For more information regarding how to subscribe to / re-add a student to your SCO account, please click here.

Why did my student disappear from my SCO account ?

There are two instances wherein a student may disappear from a user's account :

1) A student may temporarily disappear from a user's account when the District School Board updates their Student Information System (SIS).

If this is the case, the student should be visible again as soon as the DSB has completed the updates.

2) It is possible for a student to be accidentally removed from the DSB's Student Information System (SIS).

If your student disappears from your SCO account please advise the applicable school of the situation so that they can confirm if the disappearance is due to SIS updates or check their SIS to ensure that the student has not been accidentally removed.

Rest assured that we will work in collaboration with the DSB and communicate with them regarding all SIS updates and data discrepancies.

Please note that the only time an SCO user may need to re-add a student to SCO is if their student changes districts. For more information on what to do when your student changes districts please click here.

Why is there an unfamiliar student's name listed on my SCO account ?

If you see an unfamiliar student's name listed on your SCO account please report this matter to us by filling out the form located at the bottom of this page.

On rare occasions, data discrepancies within a District School Board's Student Information System (SIS) can cause unfamiliar students to appear on the incorrect SCO account.

If this has happened to you, please let us know and we will expedite a collaborative investigation with the applicable District School Board.

Frequently Asked Questions:

How to Make a Purchase

Step 1

Step 2

Click Sign In at top right of the login page

Step 3

Next, click Items from the menu tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options. In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

Step 4

Please review "What's in Your Cart" and edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 5

Each individual school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them.

How to Pay Using E-Check

Despite its name, the eCheck method of payment does not require a check. If you choose eCheck as your method of payment you will be asked for your transit number (5 digits), the institution number (3 digits) and your account number (7 digits).

Your institution, transit and account numbers can be obtained: at the bottom of one of your personal checks, from your online banking page, or by calling your bank's customer service line. You will be asked to enter in your account number twice to ensure accuracy.

Next, expand the authorization box in order to check the box which indicated your authorization for a one time eCheck transaction.

Please click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly, please select Complete Your Order.

Note: Although your funds are available for immediate use it may take up to 5 business days for your payment to be processed by your bank and be deducted from your account.

How to Pay Using Credit Card

Select the radio button next to the credit logo, and please input your payment information.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly, select Complete Your Order .

How to Pay Using MyWallet

If your myWallet has sufficient funds after selecting continue on the “What’s in Your Cart” page, you will automatically be redirected to the “Review Your Order” screen with myWallet as your payment method.

Once you are certain your order is correct please select the Complete Your Order button.

Your order will be processed and you will be redirected to a page confirming your payment request has been received.

How to Pay Using Interac

When you select the “Interac” payment method you will be redirected to the Interac Online website.

Once your information is entered and the transaction has been completed on Interac’s website you will then be redirected back to SCO. You will be required to enter in your billing information and select the option to "Complete your order".

Note: Your Interac payment will not be completed until you are redirected back to SCO & click the Complete Your Order button. If this is not done your order will not be placed and the money deducted from your account will be held by Interac and returned to you within 48 business hours.

Please contact the applicable district school board to find out what payment methods they have chosen to offer.

What is eCheck ?

ECheck is a method of payment that allows you to make one-time direct debit (ACH/EFT) from your checking or savings account. You will need your bank’s institution number, transit number and your account number. If you are unsure of your bank account information, you will find it at the bottom of a check or you can contact your financial institution.

How can I make a payment with eCheck ?

How to Make a Purchase with eCheck:

Step 1

Step 2

Click Sign In at top right of the login page

Step 3

Next click Items from the menu tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options. In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

Step 4

You will then be redirected to your cart where you will be provided with an opportunity to review "What's in Your Cart" and edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 5

Each individual school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them.

Step 6

Select eCheck as your payment method

Despite its name, the eCheck method of payment does not require a check. If you choose eCheck as your method of payment you will be asked for your transit number (5 digits), the institution number (3 digits) and your account number (7 digits).

Your institution, transit and account numbers can be obtained: at the bottom of one of your personal checks, from your online banking page, or by calling your bank's customer service line. You will be asked to enter in your account number twice to ensure accuracy.

Next expand the authorization box in order to check the box which indicated your authorization for a one time eCheck transaction.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly you will select Complete Your Order which will result in your order being processed and your payment request received.

Note: Although your funds are available for immediate use it may take up to 5 business days for your payment to be processed by your bank and be deducted from your account.

What is myWallet?

MyWalletis an optional online wallet that allows SCO users to store funds for future use. Loading funds into your myWallet account is not mandatory. Users can choose the payment method that best suits their needs.

How to load and store funds using myWallet

MyWallet - How To Load & Store Funds Using MyWallet

Step 1

Go to your School Cash Online (SCO) Account

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

Note: MyWallet funds are district specific so it is very important to ensure you are using the correct URL when loading funds.

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then select the option Add Funds

Step 4

On the add funds page you will be required to enter in the amount of funds that you would like to deposit into your myWallet account and press Continue.

Tip: Please note that each school district has a myWallet load limit. Dependent upon the district, this limit ranges from 200.00-500.00 with a max total balance between 500.00 and 1000.00

Step 5

You have now been redirected to the "Select Payment Method" page where you will use the eCheck payment method to load funds from your chequing or savings account into your myWallet account.

eCheck authorizes a payment from the user’s chequing or savings account. To pay with eCheck you will be required to input your bank's institution number (3 digits), the transit or branch number (5 digits) and the bank account number (between 7 and 12 digits).

Tip: Although your funds are available for immediate use it may take 2-5 business days for the bank to process your payment and the funds to be withdrawn from your account.

Note: School districts Niagara Public, Central Okanagan, and Halton Public will allow credit as a method of payment for MyWallet.

Step 8

Please enter your banking information.

Tip: If you need help finding your banking information, your financial institution's help line will be able to provide it for you. Oftentimes, your financial institution will have their help line's contact number listed on the back of your bank card/debit card

Error Message: "Bank Transit Number does not belong to the Bank for the given Institution Number" (depicted below), please call your financial institution to confirm that you have the correct information on file. If the error message persists after you have confirmed your banking information then it is likely that the transit number for your branch has yet to be added into our database. If you believe that your transit number needs to be added to our data base then please call 1-866-961-1803 to request that it be added.

When you deposit funds into the myWallet account, it will take 1-5 business days for the myWallet load transaction to be processed by your banking institution. Although the transfer of funds from your bank account into your myWallet account is not immediate, your “Payment History” tab will immediately display "Success" in the “Status” column beside “myWallet Add Funds”. This is to indicate that your "Payment Attempt" was successful but it is not yet an indication of the fact that the funds have been transferred. These funds these funds are immediately available to allocate towards item purchases. If the myWallet load fails, (due to incorrect banking information entry and / or insufficient funds) the status displayed in the “Payment History” tab will change to "Exception". Accordingly, any purchases that are made using myWallet funds which are subsequently found to be irretrievable from your bank account will undergo a change in "Status" and be listed in your “Payment History” with an "Exception" in the "Status" column.

The “Exception” status always indicates that the transaction was not successful. If you see an “Exception” status, then you will need to re-load your myWallet account and re-purchase any items for which the initial payment attempt failed.

Step 1

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you've arrived at the SCO homepage, please select the Items tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue hyperlink found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

You will then be redirected to your cart where you will be provided with an opportunity to review "What's in Your Cart" & edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 9

On the "Select Payment Method" page you can select MyWallet as your desired method of payment.

Please note that each school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them. This list of payment methods includes: eCheck(a one time pre-authorized debit from the purchaser's bank account), myWallet(a receptacle the holds funds for later use), Credit Card(Visa, MasterCard) and Interac online(a one time debit card payment).

Step 10

You will be redirected to the “Review Your Order” screen which will allow you to view your purchase and make any necessary changes.

Step 11

Once you are certain your order is correct you may select the Complete Your Order button.

Step 12

Your order will be processed and you will be redirected to a page confirming your payment request has been received as well as giving you the option to print your receipt.

Tip: You can reprint this receipt by going into your payment history and selecting the “view receipt" option next to the item purchased.

How do I know if my payment was successful?

eCheck – After you purchase an item on School Cash Online using theeCheckpayment method, the status of your transaction will be marked as “Success”. YoureCheckpayment will be submitted to your financial institution for payment confirmation. The process for your financial institution to verify and to notify School Cash Online if your paymentis successful can take between 2to 5 business days. If there is an issue with yourtransaction,the payment status will change from “Success” to “Exception”. If youreCheckpayment is not successfulyou willbe advised viaan email notification. You can click on the “Payment History” tab to find out about the status on any payments that you have made previously on School Cash Online.

Credit Card – When you make an item purchase on School Cash Online using your credit card, your transaction will be marked as “Success”. Onceyou reach the receiptscreen, your payment has beensuccessfully processed. MyWallet (Canada Only) – When you load funds into yourmyWallet, the status of the transaction will be marked as “Success”. At this point, you can use the funds inmyWalletto make item purchases on School Cash Online. If the initial load tomyWalletis rejected, the status of the load transaction will be marked as “Exception” and you will receive an email notification. Generally, ittakes1 to 5 business days for your financial institution to verifythe transaction andnotify School Cash Online if your payment has been successful. If the initial load tomyWalletis rejected AND you have made item purchase(s) using funds frommyWallet, the item(s) purchased will also be marked as “Exception” in the next 2 to 3 business days and you will receive another email notification. InteracOnline (Canada Only) – After you purchase an item on School Cash Online using theInteracOnline payment method, the status of your transaction will be marked as “Success”. When you reach the confirmation screen, and receive a confirmation number, your payment is successfully processed.

What if my payment is unsuccessful ?

When a payment is unsuccessful, the status of your transaction will be marked as “Exception” or “Rejection” under the payment history tab and you will receive an email notification. This usually happens when you entered incorrect payment information, or when your account has insufficient funds. You will see an errormessage in red at the top of the screen stating “One of your recent payments has been rejected. Click here to pay for the items again.” You may simply click on the link indicated to pay for the same item again.

Regardless of an item's expiration date, all items marked as “Exception” will appear in the list of items available for payment. You may add the item to your cart and checkout. Remember to double check your payment information in order to avoid encountering another payment rejection. If you no longer wish to purchase the item for which the payment was rejected, then you will need to contact the administrative staff at the applicable school.For more information about rejected payments If you continue to encounter difficulties &/or are unable to remove the rejection notice, please contact your school's bookkeeper to have the rejection removed on the back end.

Note: FormyWalletusers, both yourmyWalletload and item purchase will be marked as “Exception”. You will need to first load funds into yourmyWalletaccount, then add your item(s) or fees(s) to the shopping cart, select the checkout option and selectmyWalletas the payment method to make your purchase again.

I need to re-purchase an expired item because my payment was rejected, what should I do ?

Regardless of an item's expiration date, all items marked as “Exception” will appear in the list of items available for payment. You may add the item to your cart and checkout. Remember to double check your payment information in order to avoid encountering another payment rejection.

My payment was rejected and I no longer wish to purchase the rejected item, what should I do ?

Some districts enabled a feature to prevent further purchases until rejected item(s) are paid in full. If you no longer wish to purchasethe item for which the payment wasrejected,then you willneed to contact theadministrative staff at the applicable school.

What does "Required", "Optional", "Recommended", and "Overdue" mean?

Required -An item that is a requirement for you to purchase.

Optional - An item that you may wish to purchase.

Recommended - An item that is not required but is recommended to be purchased for your student.

Overdue - A required item where the due date has expired.

I would like to make a partial payment on an item. How can I do this?

Unfortunately, we do not accept partial payments. Item amounts are created at the school level. Please contact your school to make other arrangements.

I am trying to checkout using my Flexible Spending Account card. How come it will not work?

Your credit card may be limited in the ways it can be used. Please contact the applicable financial institution for more information.

When I try to checkout and press the "Continue" button, it brings me back to the previous page I was just on.

Have you tried logging into your School Cash Online (SCO) account using a different browser and/or a different device? Please note that it is important to be certain that your browser is up-to-date. If you are using a browser with pendingupdatesthen you will encounter errors and security warnings. The SCO website functions with the most up-to-date security protocols.Also, please clear your browser history prior to opening a new tab and accessing the SCO site using the URL: "https://[INSERTYOURDISTRICTHERE].schoolcashonline.com". Inputting the correct URL is extremely important. If you do not input the correct URL then you may encounter errors.

How long does it take for money to be deducted from my bank account?

Echeck - Payments are deducted within 3 - 5 business days

Credit card& Interac - Payments will be deducted immediately

Note: Processing times are dependent upon your individual bank.

Will I get a receipt?

You will receive a receipt on screen once your payment is submitted successfully. Receipts are also emailed to the email address registered with your account. You can view your receipts online by signing in and navigating to “Payment History”.

Account- How to View Your Payment History & Receipts

How to View Your Payment History

To access your Payment History details, please login to School Cash Online.

How can I set up payment installments ?

Setting Up a Payment Schedule

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Items tab.

Step 4

Please select the item that you’d like to purchase.

Step 5

On the fee details page please select the order quantity and identify who the item is being purchased for. Then, chose either “One Time Payment” or “Installments”.

If you choose installment payments then you may have the option to choose the number of installment payments that you prefer. In the example below, the item allows the user to choose the desired number of payments from the “Number of Payments” drop-down.

Step 8

Please select Complete Your Order to finalize the transaction request.

The above image indicates that the transaction is complete. Once you see the “Thank you for Your Order” message, you've successfully set up your payment schedule for your recurring payments.

How can I cancel payment installments ?

If you need to cancel a payment installment schedule, please contact the administrative staff at the applicable school. School Cash Online is not authorized to process the cancellation of payment installment schedules.

Can I use an international credit card for my payments ?

School Cash Online users can make payments with a non-Canadian/American MasterCard or Visa. However, it is necessary to enter a Canadian or American address.

We suggest that users making international payments enter the local address where the student resides in Canada/USA . Alternatively, if the student does not have a Canadian or American address, then the user can enter the address of the applicable school or of a relative who resides in Canada/USA.

Rest assured that the address entered will not affect payment processing.

Cash Payments

Payments that are not made online which are made in person at the school or DSB via cash, paper cheque or credit/debit card will not be reflected on the user's School Cash Online Payment History.

To inquire about in-person payments please contact the applicable school.

Frequently Asked Questions:

Who has access to my account information?

Your account information is only available to you, via your unique login details. School Cash Online will only access your details if requested to do so by you or your school/school district in a secure manner.

Tell me more about School Cash Online Security

Our top priority is to keep your personal information safe. SCO representatives will only contact you to validate your account information if it is warranted.

School Cash Online does not share any of your personal information with any third party. We do not store your credit card information on our web server or any of our computers or other devices. Please refer to our privacy policy linked here. Our website is certified as compliant with Payment Card Industry (PCI) DataSecurityStandard (PCI DSS), which provides an actionable framework for developing a robust payment card datasecurityprocess -- including prevention, detection and appropriate reaction tosecurityincidents. For more information please refer to the PCISecurityStandards Council website found here.

KEV Group and our partners must comply with PIPEDA, PCI, Payments Canada, ACH and NACHA rules, by-laws and standards for processing credit cards, Interac & e-checks. KEV Group monitors its performance through a set of disciplined internal performance management policies, procedures & controls. To ensure that our organization is up-to-date with industry guidelines, KEV Group undergoes SOC 2 audits on yearly basis.

Do you save my credit card details?

School Cash Online does not store your credit card details forsecurityreasons and industry compliance. You will therefore need to enter the information every timeyoucheckout.

Rest assured that SCO is secure. You could be encountering the "Your connection is not secure" or "This Connection Is Not Private" error for a variety of reasons. Please note that it is important to be certain that your browser is up-to-date. If you are using a browser with pending updates then you are likely to encounter errors andsecuritywarnings. The SCO website functions with the most up-to-datesecurityprotocols; the site uses128 bitencryption for access. Inputting the correct URL for the applicable district is also important. If you do not input the correct URL then you may encounter errors. Please make sure you have not entered "www" into the URL before your District's SCO address. For MAC users, please note that if you are using an old version the MAC Operating System (OS), Keychain may not see the latest version of any site's SSL Certificate. Please try with Chrome and Firefox. If you are still encountering these errors, please update your OS. Also, please confirm that the Date and Time Settings are correct on your device.

Why does School Cash Online need my email address?

School Cash Online needs your email address:

for your username to log into the system

to email you receipts for payments

to send you notifications about school events and item availability

What makes a good password?

Passwords should be unique, difficult for anyone else to guess and of course memorable to you. Your password must consist of at least 8 characters, and include at least one UPPERCASE letter, one lowercase letter and 1 number.

Why is another person's information auto-populating when I am logged into my own account ?

If you see another person's information auto-populate when you are logged into your own SCO account it is because your browser has saved their information. To prevent this from occurring in the future you can reconfigure your browser's settings.

School Cash Online does not share any of your personal information with any third party. We do not store your credit card information on our web server or any of our computers or other devices. Please refer to our privacy policy linked here.

Example 1:

When you log into a google account on any device, the browser's settings may be configured to remember your log in and all of the information that has been saved by your google account. For example, if you check your gmail on a friend's computer their browser may be signed into your google account until such time that they manually log out and switch google accounts. This means that if you open Chrome on your own device you may actually be logged into someone else's google account and chrome may be auto-populating information that belongs to the google account holder.

Example 2:

If you log in to SCO on a public device or on any device that is not your own, the browser's settings may be configured to remember all of the information that you input. This is a feature that can be enabled and disabled in all browser settings. There are also third party extensions that can save information that is entered. Similarly, Apple's iCloud Keychain also functions to save account names, passwords and credit cards numbers.

Frequently Asked Questions:

What is myWallet ?

MyWallet is an optional account for storing funds. Loading funds into the myWallet account is not a necessary step when making a purchase on School Cash Online (SCO).

A myWallet deposit does not constitute a payment for an item. Funds are deposited into myWallet and reserved to be allocated towards future purchases.

The Benefits of Using MyWallet

By reserving funds in your myWallet you avoid having to enter your payment information for each individual purchase.

MyWallet makes it easy and secure for students to log on to their parent's SCO accounts and make item purchases without requiring access to a credit card or banking information.

The funds that you place in your myWallet account never expire and there are no hidden fees or deductions associated with myWallet.

Funds reserved in myWallet can be refunded back to the bank account from which the funds were initially deposited.

How To Load & Store Funds Using MyWallet

MyWallet - How To Load & Store Funds Using MyWallet

Step 1

Go to your School Cash Online (SCO) Account

Enter in the unique URL for your school district's School Cash Online website.

Example: https://[yourdistrict].schoolcashonline.com

Note: MyWallet funds are district specific so it is very important to ensure you are using the correct URL when loading funds.

This URL would also be used for public items

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding school district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you have successfully logged-in to your SCO account, please select the myWallet tab. Then select the option Add Funds

Step 4

On the add funds page you will be required to enter in the amount of funds that you would like to deposit into your myWallet account.

Tip: Please note that each school district has a myWallet load limit. Dependent upon the district, this limit ranges from 200.00-500.00 with a max total balance between 500.00 and 1000.00

Step 6

Please fill in the "Amount to Add" field by entering in the dollar amount that you would like to deposit into your myWallet account. Then select Continue.

Step 7

You have now been redirected to the "Select Payment Method" page where you will use the eCheck payment method to load funds from your chequing or savings account into your myWallet account.

eCheck authorizes a payment from the user’s chequing or savings account. To pay with eCheck you will be required to input your bank's institution number (3 digits), the transit or branch number (5 digits) and the bank account number (between 7 and 12 digits).

Tip: Although your funds are available for immediate use it may take 2-5 business days for the bank to process your payment and the funds to be withdrawn from your account.

Note: School districts Niagara Public, Central Okanagan, and Halton Public will allow credit as a method of payment for MyWallet.

Step 8

Please enter your banking information.

Tip: If you need help finding your banking information, your financial institution's help line will be able to provide it for you. Oftentimes, your financial institution will have their help line's contact number listed on the back of your bank card/debit card

Error Message: "Bank Transit Number does not belong to the Bank for the given Institution Number" (depicted below), please call your financial institution to confirm that you have the correct information on file. If the error message persists after you have confirmed your banking information then it is likely that the transit number for your branch has yet to be added into our database. If you believe that your transit number needs to be added to our data base then please call 1-866-961-1803 to request that it be added.

When you deposit funds into the myWallet account, it will take 1-5 business days for the myWallet load transaction to be processed by your banking institution. Although the transfer of funds from your bank account into your myWallet account is not immediate, your “Payment History” tab will immediately display "Success" in the “Status” column beside “myWallet Add Funds”. This is to indicate that your "Payment Attempt" was successful but it is not yet an indication of the fact that the funds have been transferred. These funds these funds are immediately available to allocate towards item purchases. If the myWallet load fails, (due to incorrect banking information entry and / or insufficient funds) the status displayed in the “Payment History” tab will change to "Exception". Accordingly, any purchases that are made using myWallet funds which are subsequently found to be irretrievable from your bank account will undergo a change in "Status" and be listed in your “Payment History” with an "Exception" in the "Status" column.

The “Exception” status always indicates that the transaction was not successful. If you see an “Exception” status, then you will need to re-load your myWallet account and re-purchase any items for which the initial payment attempt failed.

How long does it take to add funds to a myWallet account ?

Funds are available immediately for you tomake purchases for your child. Please note that you still need to purchase the item(s) or fee(s) after loading funds to yourmyWalletaccount. Add your item(s) or fee(s) to the shopping cart, select the checkout option and selectmyWalletas the paymentmethod tomake your purchase. Note: While funds are immediately available for use in School Cash Online after a successfulmyWalletload, it can take up to 1 to 5 business days to confirmif themoney formyWalletload was received successfully.

How can I make a Payment Using MyWallet ?

MyWallet is an optional account for storing funds. Loading funds into the myWallet account is not a necessary step when making a purchase on School Cash Online (SCO).

A myWallet deposit does not constitute a payment for an item. Funds are deposited into myWallet and reserved to be allocated towards future purchases.

The Benefits of Using MyWallet

By reserving funds in your myWallet you avoid having to enter your payment information for each individual purchase.

MyWallet makes it easy and secure for students to log on to their parent's SCO accounts and make item purchases without requiring access to a credit card or banking information.

The funds that you place in your myWallet account never expire and there are no hidden fees or deductions associated with myWallet.

Funds reserved in myWallet can be refunded back to the bank account from which the funds were initially deposited.

To purchase an item using myWallet please follow the steps detailed below:

Step 1

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you've arrived at the SCO homepage, please select the Items tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue hyperlink found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

You will then be redirected to your cart where you will be provided with an opportunity to review "What's in Your Cart" & edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 9

On the "Select Payment Method" page you can select myWallet as your desired method of payment.

Please note that each school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them. This list of payment methods includes: eCheck(a one time pre-authorized debit from the purchaser's bank account), myWallet(a receptacle the holds funds for later use), Credit Card(Visa, MasterCard) and Interac online(a one time debit card payment).

Step 10

You will be redirected to the “Review Your Order” screen which will allow you to view your purchase and make any necessary changes.

Step 11

Once you are certain your order is correct you may select the Complete Your Order button.

Step 12

Your order will be processed and you will be redirected to a page confirming your payment request has been received as well as giving you the option to print your receipt.

Tip: You can reprint this receipt by going into your payment history and selecting the “view receipt" option next to the item purchased.

How to submit a myWallet refund request

MyWallet - How to process a myWallet refund

Step 1

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page.

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then, select Refunds from the drop down.

After selecting Refunds you will be directed to the following screen :

Step 4

Please enter the amount that you would like refunded in the Amount to Refund field.

Step 5

Select Process Refunds.

Step 6

Review your refund request and select confirm.

Step 7

Once you've selected confirm you will be presented with the following message:

Your self-serve myWallet refund request is complete.

MyWallet Maximum Purchase Amount Exceeded

If you attempt to pay for an item via the myWallet payment method and encounter an error message which states that the payment amount exceeds the myWallet maximum, you will need to utilize an alternative payment method.

Each District School Board chooses the maximum myWallet balance permitted on their user's accounts. If your School Board has chosen a myWallet limit that is lesser than the cost of the item that you need to purchase, then you will not be able to use your myWallet funds to make said purchase.

If you need to know how to submit a self-serve MyWallet refund request, please visit our Support page and view the article entitled "How to Submit a MyWallet Refund Request".

How can view my MyWallet Balance ?

How To Find my MyWallet Balance

Step 1

Go to your School Cash Online (SCO) Account

Enter in the unique URL for your school district's School Cash Online website.

Example: https://[yourdistrict].schoolcashonline.com

Note: MyWallet funds are district specific so it is very important to ensure you are using the correct URL when loading funds.

This URL would also be used for public items

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding school district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you have successfully logged-in to your SCO account, please select the myWallet tab. Then select the option Add Funds

Step 4

On the add funds page you will see the "Current Balance" for your myWallet account listed above the "Amount to Add" field.

Tip: Please note that each school district has a myWallet load limit. Dependent upon the district, this limit ranges from 200.00-500.00 with a max total balance between 500.00 and 1000.00

How do I add funds to my student's meal plan balance ?

How to add funds to your student’s meal plan

Step 1

Step 2

Click Sign In at top right of the SCO home page &amp; enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Add Funds from the Meal Plan tab drop down.

Step 5

Input the amount of money that you would like to add to your students meal plan balance by typing the desired dollar amount in the “Add funds” box .

Step 6

Select Add to Cart

Step 7

Select Continue

Step 8

Review you order and then select Complete Your Order

Step 9

Your order will be processed, and you will be redirected to a page confirming that your payment request has been received as well as giving you the option to print your receipt.

How can I view what my child has eaten?

How to view your meal purchase history:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Meal Purchase History from the Meal Plan tab drop down.

Step 5

Each student’s meal purchase history will be displayed underneath of their name and meal plan PIN number.

If you require logs of your student’s older meal plan purchases which are not displayed on SCO, then please contact the school’s cafeteria manager to submit your request for a detailed Meal Plan History.

How to view my student’s meal plan balance:

How to view my student’s meal plan balance:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Meal Purchase History from the Meal Plan drop down.

Step 5

Each student’s meal balance will be displayed to the right -hand side of their name and meal plan PIN number.

Please note that Meal Plan balances are updated by the meal plan provider. As soon as the meal plan provider sends us a student’s updated balance, the updated balance is reflected on SCO. The time of the last balance update is also displayed.

If you made a payment before the date displayed for the "Last Balance Update” then the balance will include your last payment. If you made a payment after the last update, then the balance will not include your last payment.

If there are any meal plan balance discrepancies, please contact the cafeteria manager at your student's school.

How can I find my student's meal plan PIN ?

How to find a student’s meal plan PIN:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Meal Purchase History from the Meal Plan tab drop down.

Step 5

Each student’s PIN number will be displayed on the right-hand side of their name.

My child has left the school, how do I obtain a refund ?

The Meal Plan balance will follow the student number. If your child changes schools within the same school district, the balance will follow. Please contact the Cafeteria Manager at the student's school if you wish to request a refund.

One child does not use the money in his or her Meal Plan account. Can I transfer the remaining money to my other child’s account?

Please send a written request to the Cafeteria Manager at the student's school. Please include supporting information in your request, including: school(s) name(s), parent's full name, email address, as well as the students' first and last names.

I noticed that my child was charged extra for a meal. How can I get this resolved?

I just paid for my child’s meal plan, when can he/she start using it in school?

Meal Plan payments can take up to 24 hours to be processed by the meal plan provider.

As soon as the meal plan provider sends us a student’s updated balance, the updated balance is reflected on SCO. The time of the last balance update is also displayed.

If you made a payment before the date displayed for the "Last Balance Update” then the balance will include your last payment. If you made a payment after the last update, then the balance will not include your last payment.

If there are any meal plan balance discrepancies, please contact the cafeteria manager at your student's school.

How to set a low balance notification threshold

How to set a low balance notification threshold:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Balance Notification from the Meal Plan drop down.

Step 5

To change the low balance notification threshold please selectEdit.

Step 6

Enter in the desired dollar amount for the threshold and click Save.

Your low balance notification threshold will reflect the changes that you save:

Frequently Asked Questions:

What should I do if I can't find an item that I need to purchase ?

If you're unable to locate an item after following the steps outlined in the How to Find an Item tutorial, then the item needs to be attached to your account by the administrative staff at the applicable school.

Potential reasons why an item may not be attached to your student include: accidental omission, the item is expired, the item is sold out, or the item was already purchased for the student.

To find out why you can not locate the item(s) that you'd like to purchase, please call the student's school. If you are looking to purchase an item that is not for an enrolled student then please call the applicable school or District School Board.

Please note that School Cash Online is not authorized to create, update or edit items. School Cash Online is not authorized to make any changes to items or item notifications . The item notification emails sent to School Cash Online users are written and circulated by the administrative staff at the applicable school and District School Board.

Item - How To Find an Item

Step 1

Enter in the unique URL for your school district's School Cash Online website. In the example below, we have inputted “XXXX” where the school board name or abbreviation would be placed.

✓

This URL is also used for public item purchases.

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the webpage for the appropriate corresponding district.

✗

Incorrect URL format for Public Facing item purchases.

Step 2

Once you have successfully navigated to the homepage for the correct district from which you would like item, please select the Items tab.

Step 3

Once in this page you will see different sub-tabs including student names that are attached to you, the school districts name, and “Show All Items”

Select which sub-tab you wish to view items for ex. students name.

Note: If you do not see your items listed, please note that your school administrator creates their own items for purchase and assigns them to the students. Once assigned, they will appear in the Items tab under your child's name tab.

If you believe an item is missing and needs to be attached to your student please contact the applicable schools administrative staff.

Please also note that although an item may be presently available for other students it is still possible that the student you'd like to purchase the item for needs to be attached to the item.

Item - Refund

Refunds for Items Purchased Via eCheck, Visa or myWallet

If you wish to request a refund for an item purchased via SCO, please contact the administrative staff at the applicable school.The funds for the items purchased via SCO are directed to each individual school's bank account.

Refunds for items purchased with myWallet funds will be disbursed back into the user's myWallet account. All refunds are disbursed back to the original payment method.

How to Process a MyWallet Refund

Step 1

Go to your School Cash Online (SCO) account

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page.

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then, select Refunds from the drop down.

After selecting Refunds you will be directed to the following screen :

Step 4

Please enter the amount that you would like refunded in the Amount to Refund field.

Step 5

Select Process Refunds.

Step 6

Review your refund request and select confirm.

Step 7

Once you've selected confirm you will be presented with the following message:

What should I do if I do not receive the item that I ordered?

Please contact the administrative staff at your school if you have any questions regarding the delivery of your items.

How can I request a refund for an item ?

Refunds are permitted if the product or service was not received by the purchaser. To receive a refund on your account, please submit a request to the administrative staff at the applicableschool detailing the purchase with supporting information (school name, SCO account holder's full name, applicable email address, phone number, student's first name, student's last name, date of the transaction, name of the item(s) purchased,& the total cost).

Why do I see items that are being sold by a school that I am not affiliated with ?

Public Facing Items are Items that the district would like everyone to have access to even if they do not have a student in attendance at the school that has listed the Public Facing Items. Public Facing Items are always listed under the district tab on your item's page.

If you believe that you are seeing Items listed for a school that your student does not attend which are not Public Facing Items, please send us a screen shot so that we can launch an investigation into the matter.

I do not have a student at the school and I wish to pay for an item available to the public. How do I find this item?

Purchasing Public Facing Items

Certain Items are available to purchase even if you do not have a student at the school. To view these items, please go to your district’s unique School Cash Online site. You will need to create an account on School Cash Online to checkout. When prompted to add a student after logging in to your account, please select “I don’t want to add a student”. Afterwards, navigate to the Items tab, and look under the district name tab to view these items.

Step 1

Enter in the unique URL for your school district's School Cash Online website replacing the ‘XXXX’ with the applicable school boards name or abbreviation.

Correct URL used for public items purchases.

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the webpage for the appropriate corresponding district.

Incorrect URL format for Public Facing item purchases.

Step 2

Once you have successfully navigated to the homepage for the district from which you would like to purchase a Public Facing item, please select the Items tab.

Step 3

Once you've navigated to the "Items" page you will see a blue tab that lists the name of the applicable school district.

This is where a list of the public facing items for sale by the district will appear.

Step 4

To purchase a public facing item, please select the item by clicking on the blue link found in the "Item Name" column.

Once you have selected the item that you would like to purchase you will be redirected to a page with the item's details and options.

Step 5

At this point in the transaction process you can select from the options offered such as quantity, size, colour, etc.

After selecting your options you can continue with your order by clicking Add to Cart.

Step 7

After adding to your cart you will be redirected to the “What’s In Your Cart” page. You may review your items and then select Continue.

You also have the option of “Select More Items” if you wish to add more items to your cart prior to checking out.

Step 8

By selecting continue you will be redirected to the sign in page where you will have the choice to Sign In if you already have an SCO account or Click here to register now.

Steps to Register:

Select Click here to register now

Complete “Step 1” of the registration process by entering in your first and last name then select Continue.

Complete “Step 2” by entering in your personal information ensuring you fill out all mandatory fields which are indicated by the red asterisk (*) then select Continue.

Tip: Your SCO password must be at least 8 characters in length, include at least one upper case letter, one lower case letter & one number

You will receive a confirmation email in your email inbox from noreply@schoolcash.net. Please click on the link provided and you will be brought to a page stating you have successfully completed your registration.

You may now click the link Click here and continue with your purchase.

Step 9

Once you've signed in, you will be returned to the page displaying all the items in your cart. Select Continue to be redirected to the payment method page.

On the "Select Payment Method" page you can select your desired payment method.

Please note that each school board chooses the methods of payment that will be made available to it’s users from a list of options that we offer to them. This list of payment methods includes: eCheck(a one time pre-authorized debit from the purchaser's bank account), myWallet(a receptacle the holds funds for later use), Credit Card(Visa, MasterCard) and Interac online(a one time debit card payment).

How to Pay by E-Check

Despite its name, the eCheck method of payment does not require a check. If you choose eCheck as your method of payment you will be asked for your transit number (5 digits), the institution number (3 digits) and your account number (7 digits).

Your institution, transit and account numbers can be obtained: at the bottom of one of your personal checks, from your online banking page, or by calling your bank's customer service line. You will be asked to enter in your account number twice to ensure accuracy.

Next expand the authorization box in order to check the box which indicated your authorization for a one time eCheck transaction.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly you will select Complete Your Order which will result in your order being processed and your payment request received.

Note: Although your funds are available for immediate use it may take up to 5 business days for your payment to be processed by your bank and be deducted from your account.

How to Pay by Credit Card

Select the radio button next to the credit logo, and please input your payment information.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly you will select Complete Your Order which will result in your order being processed and your payment request received.

How to Pay by MyWallet

If your myWallet has sufficient funds after selecting continue on the “What’s in Your Cart” page, you will automatically be redirected to the “Review Your Order” screen with myWallet as your payment method.

Once you are certain your order is correct you may select theComplete Your Order button.

Your order will be processed and you will be redirected to a page confirming your payment request has been received.

How to Pay by Interac

When you select the continue button for the payment method of “Interac” you will be redirected to the Interac Online website.

You will then have to select your bank account from the list Interac provides. You will then be prompted to enter in your banking information.

Once your information is entered and the transaction has been completed on Interac’s website you will then be redirected back to SCO. Here you can enter in your billing information.

Please ensure once redirected back to SCO you click the Complete Your Order button. If this is not done your order will not be placed and the money deducted from your account will be returned to you after 48 hours.

Why can't I see the description for an item that I've already purchased ?

Dependent upon how an item has been configured by the school's administrator, the item's description may disappear from a student's "Items" tab and no longer be visible.

When the administrative staff have set an item to be removed from a student's items list after purchase, the user will no longer be able to view details about said item after checkout.

If you require information about an item that you've already purchased, please contact the administrative staff at the applicable school.

Please note that School Cash Online is the forward facing component of an online accounting suite that is utilized by a multitude of district school boards across North America. Accordingly, School Cash Online is not authorized to post, edit, update or alter items and/or item related information on behalf of the applicable school and District School Board.

Why is an item remaining on my list of items to purchase after I've already purchased it ?

Redundant Item on Items List

Dependent upon how an item was created by the school's administrative staff, the item may remain listed on your account after you've purchased it.

School Cash Online does not control the creation of, or changes to an item. We are not authorized to make any changes to an item or to remove an item from a user's account.

If you would like an item removed from the list of available items, please contact the administrative staff at the applicable school.

Please note that you can access your receipts online whenever you need to confirm that a payment has been made and/or check the details of your order.

To find your receipts please log in to your account and select the "Payment History" tab. On the "Payment History" page you will see a chart displaying your purchase history.

To view each receipt, select the "view receipt" hyperlink which is located in the second column of each payment history row.

If you'd like to inquire about items or attempt to modify your order, please contact your school's bookkeeper for further assistance. If you require a receipt that is not displayed on your account then please submit this request to the administrative staff at the applicable school.

For more detailed instructions on how to view receipts including pictures please click here.

What should I do if I missed the deadline to purchase an item and it is no longer listed ?

Once an item is expired it will no longer be available for purchase via School Cash Online.

Users may contact the applicable school to request a deadline extension.

Please note that School Cash Online is not authorized to create, update or edit items.

How can I make changes to an item that I've already purchased ?

If you'd like to modify an item purchase please submit your modification request to the administrative staff at the applicable school.

Please note that School Cash Online is the forward facing component of an online accounting suite that is utilized by a multitude of district school boards across North America.

School Cash Online is not authorized to accept order modifications on behalf of the school and District School Board.

Navigating items lists for students attending different school boards

How To Navigate Between Students Attending Different School Boards

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the My Accounttab and then select My Studentsfrom the drop-down menu.

Step 4

Locate the name of the student that you would like to purchase items for and select the "Pay Items" link located on the right hand side of the student's name.

Search Results

What is School Cash Online ?

School Cash Online is an easy to use and safe way to pay for your children’s school fees online. Now, with a few clicks, you can pay for your child’s yearbook, class trips and so much more from your own home. All you have to do is register an account, attach your children and in no time you'll be able to make payments online. We accept many different payment forms so come in and check us out!

Add a Student – Once you’ve confirmed your account, add your child to your account to view and pay for school expenses. You should be prompted for this information upon login. This feature can also be located under the "Items" tab or the "My Account" tab.

Pay School Expenses – Pay for any selected school expenses by adding the items to the cart and checking out.

Print Receipt – Print a copy of the transaction receipt for your personal records. This information can also be found under "Payment History".

Step 4

Tip: Please note that the province field has a drop-down menu from which the registrant must select their province / state.

Once you have completed the required fields, five blue check-marks appear on the left-hand side of the User Registration page. After verifying that the information entered is correct, please select Continue to move on to the final step.

Step 5

Please enter the password that you would like to use for SCO, confirm the password, select a security question, provide an answer to the security question and opt in or out of notification emails.

Tip: Your SCO password must be at least 8 characters in length, include at least one upper case letter, one lower case letter & one number.

Once you have completed the required fields, you will see four blue check-marks appear on the left-hand side of the registration page. Please confirm that your information is correct and select “continue”.

Step 6

Please go to your email inbox and confirm your email address by opening the email in your email inbox from noReply@schoolcash.net. The email that you will receive will look like this:

Please click on the unique link provided in your confirmation email & you will be brought to a page which will confirm that you have successfully completed your SCO registration.

Can each parent have a separate account?

Yes. School Cash Online was designed for parents, grandparents, guardians etc.to have individual accounts. A student can be added to up to five different “parent” accounts.Each SCO user can subscribe to up to 8 students.All 8 students canattendany DSB in North America.SCO accounts are not linked to aparticular district.

I have not received a verification email

Some email providers incorrectly filter School Cash Online emails as junk/spam and send our emails directly to the junk/spam folder. If you have not received your email verification, please check your junk/spam folder, or your ALL MAIL folder. If you can't locate the verification email, try adding noreply@schoolcash.net to your contact list or safe senders list.

If there was a typo in the email address entered during the registration process the email confirmation will be sent to the incorrect email address and the user will need to re-register for SCO.

How can I add a student to School Cash Online ?

How to add your student(s) to your School Cash Online account :

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please choose the applicable school from the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not yet been launched.

Step 6

Entering the student’s information:

Dependent upon the district selected in step 5, the"Enter Student Information" field may appear as any of the following:

Or

Or

Tip: The "Enter student information" section is character sensitive. The student's information must be entered in meticulously and without error. Please do not include any spaces or dashes when inputting the student's information.

If a student ID number is required by your district, the number must be obtained from the school and entered in the "Student Number" field.

If a student identification number is not required by the district, it is best to check the box that says, "I don't have the student number".

When you have inputted the required information into the student information fields please click on Confirm.

~Your Student Should Now Be Successfully Added to Your SCO Account ~

Additional Tips:

Tip: If you are still unable to add your student, it is due to a student data discrepancy. For assistance with rectifying any data issues, please contact the administrative staff at the applicable school and ask them to research and ensure that your student's information has been accurately recorded in the school's information system. We hope this helps. Let us know if you need additional help.

Tip: If the school that your student attends needs to be updated, it is the school and the district school board who will need to update this information on their end. Once the district school board and the school have updated their records, the School Cash Online user will be able to "Add" their student(s) as soon as 48 hours after the update. Accordingly, the first step to is to ensure that the school and the district have updated their records. Subsequently, you will be able to add your student(s) to the correct school group. We are not able to add your student to your account for you as it would be a violation of privacy and security laws.

How can I find my student's student ID ?

A Student ID can be obtained by contacting the student's school.

Dependent upon the district school board that the student attends users may be required to enter a provincially/stateassigned student ID or the student ID assigned by the district’s Student Information System.

School Cash Online is not authorized to disclose student information.

Please contact your student’s school for more information.

I can't find my student's student number. Can I add him/her another way?

Your school district may have made the student number mandatory:

If it is mandatory, you will need to contact the school’s administrative staff to request theprovincially/state assigned student ID or the student ID assigned by the district’s Student Information System.

If it is not mandatory, then there will be a box below the Student Number field that says, “I do not have the student number”. Check the box to proceed without the student number.

I can't find my student's school

I Can’t Find My Student’s School Listed on SCO

If you are unable to locate your student's school on School Cash Online then your school's District School Board may still be in the process of implementing School Cash Online.

If you'd like to find out about the SCO launch date for your student’s school then please contact the applicable district school board.

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please search for the applicable school by using the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not been launched yet.

If you do not find your student's school listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

If you do not find your student's District School Board listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Can I receive an email notification letting me know that there are items to be purchased?

Yes, email notifications are sent to the account holder when new items are uploaded to your child’s profile. To verify that you have accepted email notifications, select the “My Account” tab, and click on the “Manage Email Notifications” option. Then, select the check box indicating that you want to receive email notifications. Finally, please select the CHANGE button to save your preferences.

Detailed instructions on how to turn on/off email notifications are available here.

How often will I receive email notifications?

Email notifications are sent out within 24 hours after new items have been posted for sale.

I have accidentally unsubscribed from email notifications. How can I re-subscribe ?

How to add your student to School Cash Online :

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please choose the applicable school from the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not yet been launched.

Step 6

Entering the student’s information:

Please fill in all of the required fields.

Dependent upon the district selected in step 5, the "Enter Student Information" field may appear as any of the following:

Or

Or

Tip: The "Enter student information" section is character sensitive. The student's information must be entered in meticulously and without error.

Tip: If a student ID number is an identifier that is required by your district, the number must be obtained from the school and entered in the "Student Number" field. Please enter your student's student number this field if it is mandatory in your district.

Tip: If a student identification number is not required by the district, it is best to check the box that says, "I don't have the student number".

When you have inputted the required information into the student information fields please click on Confirm.

~Your Student Should Now Be Successfully Added to Your SCO Account ~

Additional Tips:

Tip: If you are still unable to add your student, it is likely the result of a student data discrepancy. For assistance with rectifying any data issues, please contact your school's bookkeeper and ask them to research and ensure that your student's name, date of birth and student number (if a student number is mandatory in your district) are accurately recorded in the school's information system. We hope this helps. Let us know if you need additional help.

Tip: If the school that your student attends needs to be updated, it is the school and the district school board who will need to update this information on their end. Once the district school board and the school have updated their records, the School Cash Online user will be able to "Add" their student(s) as soon as 48 hours after the update. Accordingly, the first step to is to ensure that the school and the district have updated their records. Subsequently, you will be able to add your student(s) to the correct school group. We are not able to add your student to your account for you as it would be a violation of privacy and security laws.

Where can I find a student's student ID ?

A Student ID can be obtained by contacting the administrative staff at the student's school.

Dependent upon the district school board that the student attends, users may be required to enter a provincially/stateassigned student ID or the ID assigned to the student by the district’s Student Information System.

SCO is not authorized to disclose student information.Please contact your student’s school for more information pertaining your student's ID.

I can't find my student's student number. Can I add the student without their student number ?

Your school district may have made the student number mandatory:

* If it is mandatory, youmay need to contact the school’s administrative stafffor theprovincially/state assigned student ID or the student ID assigned by the district’s Student Information System.

* If it is not mandatory, then there will be a box below the Student Number field that says, “I do not have the student number”. Check the box to proceed without the student number.

I can't find my student's school. What should I do ?

Student/School - School Not Found

I Can’t Find My Student’s School Listed on SCO

If you are unable to locate your student's school on School Cash Online then your school's District School Board may still be in the process of implementing School Cash Online.

If you'd like to find out about the SCO launch date for your student’s school then please contact the applicable district school board.

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

Step 5

Once you've selected the correct District School Board, please search for the applicable school by using the "Select a school" drop down. If you do not see the school that the student attends listed in the drop-down menu, then the school's SCO webpage has not been launched yet.

If you do not find your student's school listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Step 1

Note: For future use if your district is a part of SCO please use the URL format https://[YourDistrict].schoolcashonline.com

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Option A:

If you do not have any students added to your SCO account then you will be automatically directed to the “Add Student” page.

Option B:

If you have added students to your SCO account before then please go to the My Account tab, select My Students, scroll to the bottom of your students list and select the option to Add another student.

Option C:

If you have not added students to your SCO account and you navigate to the My Account tab and select My Students then you will be presented with the option to Click here to add a student.

Step 4

On the “Add Student” page you will see the name of a district school board listed. Below the district name you will find the option to check a box in-order to “change (the) school board name". Please type in/select the name of the school board that your student attends.

If you do not find your student's District School Board listed then please contact the appropriate District School Board to inquire about their intended SCO launch date.

Step 4

Step 5

Can I register more than one student ?

SCO users can have up to 8 students added to their SCO account. All 8 students canbe in attendance atany district school board regardless of country or province.Each student can only be attached to 5 SCO users at any given time.Each time that you "Add" a student to your SCO account you will have an opportunity to select the appropriate district school board and school for each individual student.Due to the fact thata parent or guardian may have multiple students in attendance at different school boards, SCO accounts are not linked with an individual school board.Similarly, due to the fact that a parent or guardian may have multiple students, each SCO account can accommodate the addition of up to 8 students.

Do I need to re-register a student that moves to a different school within the same school district ?

School Cash Online records are constantly updated. If a student moves to a different school within the same district, the student’s information will be automatically updated.

If a student moves to a new school that is also a part of a new district school board, then the user may need to re-add the student to their School Cash Online account.

Please note that you will not be able to re-add your student to your account until the student has been added to the new school's student list and Student Information System.

My child has left the school, what should I do ?

If your child no longer attends elementary or secondary school, you may wish to deactivate your account.

To request account deactivation, please send us an email to deactivate@kevgroup.com which includes the answer to your School Cash Online security question. We will then deactivate your account.

If you do not recall the security question and answer affiliated with your SCO account, you can learn how to view and/or update your account details by clicking here.

Please note that when your account is deactivated all of your payment and transaction history will be lost and unrecoverable. Please print or digitally save your payment history prior to sending a deactivation request.

If there are funds remaining in you myWallet account and you are uncertain of how to process a myWallet refund request then please refer to the below tutorial:

MyWallet - How to process a myWallet refund

Step 1

Go to your School Cash Online (SCO) account

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page.

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then, select Refunds from the drop down.

After selecting Refunds you will be directed to the following screen :

Step 4

Please enter the amount that you would like refunded in the Amount to Refund field.

Step 5

SelectProcess Refunds.

Step 6

Review your refund request and selectconfirm.

Step 7

Once you've selectedconfirmyou will be presented with the following message:

Your self-serve myWallet refund request is complete.

I have changed my email address. How do I change the email address affiliated with my SCO account ?

Step 5

Do I need to re-register a student that moves to a different school district?

If your student's new school is also part of a new/different school board, you may need to re-add the student to your SCO account and affiliate them with he correct DSB. This is due to the fact that your student's identifying information (such as their sate / provincially assigned student number) may change when they change districts.

If the school that your student attends needs to be updated, it is the school and the District School Board (DSB) who will need to update this information on their end. Accordingly, the first step in order to proceed is to ensure that the school and the district have updated their records.

When a student changes school boards, they may remain attached to their old school board. If this occurs, the SCO user can unsubscribe from the student and then re-add the the student to their SCO account by affiliating the student with the new DSB.

For more information regarding how to unsubscribe from a student, please click here.

For more information regarding how to subscribe to / re-add a student to your SCO account, please click here.

Why did my student disappear from my SCO account ?

There are two instances wherein a student may disappear from a user's account :

1) A student may temporarily disappear from a user's account when the District School Board updates their Student Information System (SIS).

If this is the case, the student should be visible again as soon as the DSB has completed the updates.

2) It is possible for a student to be accidentally removed from the DSB's Student Information System (SIS).

If your student disappears from your SCO account please advise the applicable school of the situation so that they can confirm if the disappearance is due to SIS updates or check their SIS to ensure that the student has not been accidentally removed.

Rest assured that we will work in collaboration with the DSB and communicate with them regarding all SIS updates and data discrepancies.

Please note that the only time an SCO user may need to re-add a student to SCO is if their student changes districts. For more information on what to do when your student changes districts please click here.

Why is there an unfamiliar student's name listed on my SCO account ?

If you see an unfamiliar student's name listed on your SCO account please report this matter to us by filling out the form located at the bottom of this page.

On rare occasions, data discrepancies within a District School Board's Student Information System (SIS) can cause unfamiliar students to appear on the incorrect SCO account.

If this has happened to you, please let us know and we will expedite a collaborative investigation with the applicable District School Board.

How to Make a Purchase

Step 1

Step 2

Click Sign In at top right of the login page

Step 3

Next, click Items from the menu tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options. In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

Step 4

Please review "What's in Your Cart" and edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 5

Each individual school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them.

How to Pay Using E-Check

Despite its name, the eCheck method of payment does not require a check. If you choose eCheck as your method of payment you will be asked for your transit number (5 digits), the institution number (3 digits) and your account number (7 digits).

Your institution, transit and account numbers can be obtained: at the bottom of one of your personal checks, from your online banking page, or by calling your bank's customer service line. You will be asked to enter in your account number twice to ensure accuracy.

Next, expand the authorization box in order to check the box which indicated your authorization for a one time eCheck transaction.

Please click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly, please select Complete Your Order.

Note: Although your funds are available for immediate use it may take up to 5 business days for your payment to be processed by your bank and be deducted from your account.

How to Pay Using Credit Card

Select the radio button next to the credit logo, and please input your payment information.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly, select Complete Your Order .

How to Pay Using MyWallet

If your myWallet has sufficient funds after selecting continue on the “What’s in Your Cart” page, you will automatically be redirected to the “Review Your Order” screen with myWallet as your payment method.

Once you are certain your order is correct please select the Complete Your Order button.

Your order will be processed and you will be redirected to a page confirming your payment request has been received.

How to Pay Using Interac

When you select the “Interac” payment method you will be redirected to the Interac Online website.

Once your information is entered and the transaction has been completed on Interac’s website you will then be redirected back to SCO. You will be required to enter in your billing information and select the option to "Complete your order".

Note: Your Interac payment will not be completed until you are redirected back to SCO & click the Complete Your Order button. If this is not done your order will not be placed and the money deducted from your account will be held by Interac and returned to you within 48 business hours.

Please contact the applicable district school board to find out what payment methods they have chosen to offer.

What is eCheck ?

ECheck is a method of payment that allows you to make one-time direct debit (ACH/EFT) from your checking or savings account. You will need your bank’s institution number, transit number and your account number. If you are unsure of your bank account information, you will find it at the bottom of a check or you can contact your financial institution.

How can I make a payment with eCheck ?

How to Make a Purchase with eCheck:

Step 1

Step 2

Click Sign In at top right of the login page

Step 3

Next click Items from the menu tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options. In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

Step 4

You will then be redirected to your cart where you will be provided with an opportunity to review "What's in Your Cart" and edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 5

Each individual school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them.

Step 6

Select eCheck as your payment method

Despite its name, the eCheck method of payment does not require a check. If you choose eCheck as your method of payment you will be asked for your transit number (5 digits), the institution number (3 digits) and your account number (7 digits).

Your institution, transit and account numbers can be obtained: at the bottom of one of your personal checks, from your online banking page, or by calling your bank's customer service line. You will be asked to enter in your account number twice to ensure accuracy.

Next expand the authorization box in order to check the box which indicated your authorization for a one time eCheck transaction.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly you will select Complete Your Order which will result in your order being processed and your payment request received.

Note: Although your funds are available for immediate use it may take up to 5 business days for your payment to be processed by your bank and be deducted from your account.

What is myWallet?

MyWalletis an optional online wallet that allows SCO users to store funds for future use. Loading funds into your myWallet account is not mandatory. Users can choose the payment method that best suits their needs.

How to load and store funds using myWallet

MyWallet - How To Load & Store Funds Using MyWallet

Step 1

Go to your School Cash Online (SCO) Account

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

Note: MyWallet funds are district specific so it is very important to ensure you are using the correct URL when loading funds.

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then select the option Add Funds

Step 4

On the add funds page you will be required to enter in the amount of funds that you would like to deposit into your myWallet account and press Continue.

Tip: Please note that each school district has a myWallet load limit. Dependent upon the district, this limit ranges from 200.00-500.00 with a max total balance between 500.00 and 1000.00

Step 5

You have now been redirected to the "Select Payment Method" page where you will use the eCheck payment method to load funds from your chequing or savings account into your myWallet account.

eCheck authorizes a payment from the user’s chequing or savings account. To pay with eCheck you will be required to input your bank's institution number (3 digits), the transit or branch number (5 digits) and the bank account number (between 7 and 12 digits).

Tip: Although your funds are available for immediate use it may take 2-5 business days for the bank to process your payment and the funds to be withdrawn from your account.

Note: School districts Niagara Public, Central Okanagan, and Halton Public will allow credit as a method of payment for MyWallet.

Step 8

Please enter your banking information.

Tip: If you need help finding your banking information, your financial institution's help line will be able to provide it for you. Oftentimes, your financial institution will have their help line's contact number listed on the back of your bank card/debit card

Error Message: "Bank Transit Number does not belong to the Bank for the given Institution Number" (depicted below), please call your financial institution to confirm that you have the correct information on file. If the error message persists after you have confirmed your banking information then it is likely that the transit number for your branch has yet to be added into our database. If you believe that your transit number needs to be added to our data base then please call 1-866-961-1803 to request that it be added.

When you deposit funds into the myWallet account, it will take 1-5 business days for the myWallet load transaction to be processed by your banking institution. Although the transfer of funds from your bank account into your myWallet account is not immediate, your “Payment History” tab will immediately display "Success" in the “Status” column beside “myWallet Add Funds”. This is to indicate that your "Payment Attempt" was successful but it is not yet an indication of the fact that the funds have been transferred. These funds these funds are immediately available to allocate towards item purchases. If the myWallet load fails, (due to incorrect banking information entry and / or insufficient funds) the status displayed in the “Payment History” tab will change to "Exception". Accordingly, any purchases that are made using myWallet funds which are subsequently found to be irretrievable from your bank account will undergo a change in "Status" and be listed in your “Payment History” with an "Exception" in the "Status" column.

The “Exception” status always indicates that the transaction was not successful. If you see an “Exception” status, then you will need to re-load your myWallet account and re-purchase any items for which the initial payment attempt failed.

Step 1

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you've arrived at the SCO homepage, please select the Items tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue hyperlink found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

You will then be redirected to your cart where you will be provided with an opportunity to review "What's in Your Cart" & edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 9

On the "Select Payment Method" page you can select MyWallet as your desired method of payment.

Please note that each school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them. This list of payment methods includes: eCheck(a one time pre-authorized debit from the purchaser's bank account), myWallet(a receptacle the holds funds for later use), Credit Card(Visa, MasterCard) and Interac online(a one time debit card payment).

Step 10

You will be redirected to the “Review Your Order” screen which will allow you to view your purchase and make any necessary changes.

Step 11

Once you are certain your order is correct you may select the Complete Your Order button.

Step 12

Your order will be processed and you will be redirected to a page confirming your payment request has been received as well as giving you the option to print your receipt.

Tip: You can reprint this receipt by going into your payment history and selecting the “view receipt" option next to the item purchased.

How do I know if my payment was successful?

eCheck – After you purchase an item on School Cash Online using theeCheckpayment method, the status of your transaction will be marked as “Success”. YoureCheckpayment will be submitted to your financial institution for payment confirmation. The process for your financial institution to verify and to notify School Cash Online if your paymentis successful can take between 2to 5 business days. If there is an issue with yourtransaction,the payment status will change from “Success” to “Exception”. If youreCheckpayment is not successfulyou willbe advised viaan email notification. You can click on the “Payment History” tab to find out about the status on any payments that you have made previously on School Cash Online.

Credit Card – When you make an item purchase on School Cash Online using your credit card, your transaction will be marked as “Success”. Onceyou reach the receiptscreen, your payment has beensuccessfully processed. MyWallet (Canada Only) – When you load funds into yourmyWallet, the status of the transaction will be marked as “Success”. At this point, you can use the funds inmyWalletto make item purchases on School Cash Online. If the initial load tomyWalletis rejected, the status of the load transaction will be marked as “Exception” and you will receive an email notification. Generally, ittakes1 to 5 business days for your financial institution to verifythe transaction andnotify School Cash Online if your payment has been successful. If the initial load tomyWalletis rejected AND you have made item purchase(s) using funds frommyWallet, the item(s) purchased will also be marked as “Exception” in the next 2 to 3 business days and you will receive another email notification. InteracOnline (Canada Only) – After you purchase an item on School Cash Online using theInteracOnline payment method, the status of your transaction will be marked as “Success”. When you reach the confirmation screen, and receive a confirmation number, your payment is successfully processed.

What if my payment is unsuccessful ?

When a payment is unsuccessful, the status of your transaction will be marked as “Exception” or “Rejection” under the payment history tab and you will receive an email notification. This usually happens when you entered incorrect payment information, or when your account has insufficient funds. You will see an errormessage in red at the top of the screen stating “One of your recent payments has been rejected. Click here to pay for the items again.” You may simply click on the link indicated to pay for the same item again.

Regardless of an item's expiration date, all items marked as “Exception” will appear in the list of items available for payment. You may add the item to your cart and checkout. Remember to double check your payment information in order to avoid encountering another payment rejection. If you no longer wish to purchase the item for which the payment was rejected, then you will need to contact the administrative staff at the applicable school.For more information about rejected payments If you continue to encounter difficulties &/or are unable to remove the rejection notice, please contact your school's bookkeeper to have the rejection removed on the back end.

Note: FormyWalletusers, both yourmyWalletload and item purchase will be marked as “Exception”. You will need to first load funds into yourmyWalletaccount, then add your item(s) or fees(s) to the shopping cart, select the checkout option and selectmyWalletas the payment method to make your purchase again.

I need to re-purchase an expired item because my payment was rejected, what should I do ?

Regardless of an item's expiration date, all items marked as “Exception” will appear in the list of items available for payment. You may add the item to your cart and checkout. Remember to double check your payment information in order to avoid encountering another payment rejection.

My payment was rejected and I no longer wish to purchase the rejected item, what should I do ?

Some districts enabled a feature to prevent further purchases until rejected item(s) are paid in full. If you no longer wish to purchasethe item for which the payment wasrejected,then you willneed to contact theadministrative staff at the applicable school.

What does "Required", "Optional", "Recommended", and "Overdue" mean?

Required -An item that is a requirement for you to purchase.

Optional - An item that you may wish to purchase.

Recommended - An item that is not required but is recommended to be purchased for your student.

Overdue - A required item where the due date has expired.

I would like to make a partial payment on an item. How can I do this?

Unfortunately, we do not accept partial payments. Item amounts are created at the school level. Please contact your school to make other arrangements.

I am trying to checkout using my Flexible Spending Account card. How come it will not work?

Your credit card may be limited in the ways it can be used. Please contact the applicable financial institution for more information.

When I try to checkout and press the "Continue" button, it brings me back to the previous page I was just on.

Have you tried logging into your School Cash Online (SCO) account using a different browser and/or a different device? Please note that it is important to be certain that your browser is up-to-date. If you are using a browser with pendingupdatesthen you will encounter errors and security warnings. The SCO website functions with the most up-to-date security protocols.Also, please clear your browser history prior to opening a new tab and accessing the SCO site using the URL: "https://[INSERTYOURDISTRICTHERE].schoolcashonline.com". Inputting the correct URL is extremely important. If you do not input the correct URL then you may encounter errors.

How long does it take for money to be deducted from my bank account?

Echeck - Payments are deducted within 3 - 5 business days

Credit card& Interac - Payments will be deducted immediately

Note: Processing times are dependent upon your individual bank.

Will I get a receipt?

You will receive a receipt on screen once your payment is submitted successfully. Receipts are also emailed to the email address registered with your account. You can view your receipts online by signing in and navigating to “Payment History”.

Account- How to View Your Payment History & Receipts

How to View Your Payment History

To access your Payment History details, please login to School Cash Online.

How can I set up payment installments ?

Setting Up a Payment Schedule

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Items tab.

Step 4

Please select the item that you’d like to purchase.

Step 5

On the fee details page please select the order quantity and identify who the item is being purchased for. Then, chose either “One Time Payment” or “Installments”.

If you choose installment payments then you may have the option to choose the number of installment payments that you prefer. In the example below, the item allows the user to choose the desired number of payments from the “Number of Payments” drop-down.

Step 8

Please select Complete Your Order to finalize the transaction request.

The above image indicates that the transaction is complete. Once you see the “Thank you for Your Order” message, you've successfully set up your payment schedule for your recurring payments.

How can I cancel payment installments ?

If you need to cancel a payment installment schedule, please contact the administrative staff at the applicable school. School Cash Online is not authorized to process the cancellation of payment installment schedules.

Can I use an international credit card for my payments ?

School Cash Online users can make payments with a non-Canadian/American MasterCard or Visa. However, it is necessary to enter a Canadian or American address.

We suggest that users making international payments enter the local address where the student resides in Canada/USA . Alternatively, if the student does not have a Canadian or American address, then the user can enter the address of the applicable school or of a relative who resides in Canada/USA.

Rest assured that the address entered will not affect payment processing.

Cash Payments

Payments that are not made online which are made in person at the school or DSB via cash, paper cheque or credit/debit card will not be reflected on the user's School Cash Online Payment History.

To inquire about in-person payments please contact the applicable school.

Who has access to my account information?

Your account information is only available to you, via your unique login details. School Cash Online will only access your details if requested to do so by you or your school/school district in a secure manner.

Tell me more about School Cash Online Security

Our top priority is to keep your personal information safe. SCO representatives will only contact you to validate your account information if it is warranted.

School Cash Online does not share any of your personal information with any third party. We do not store your credit card information on our web server or any of our computers or other devices. Please refer to our privacy policy linked here. Our website is certified as compliant with Payment Card Industry (PCI) DataSecurityStandard (PCI DSS), which provides an actionable framework for developing a robust payment card datasecurityprocess -- including prevention, detection and appropriate reaction tosecurityincidents. For more information please refer to the PCISecurityStandards Council website found here.

KEV Group and our partners must comply with PIPEDA, PCI, Payments Canada, ACH and NACHA rules, by-laws and standards for processing credit cards, Interac & e-checks. KEV Group monitors its performance through a set of disciplined internal performance management policies, procedures & controls. To ensure that our organization is up-to-date with industry guidelines, KEV Group undergoes SOC 2 audits on yearly basis.

Do you save my credit card details?

School Cash Online does not store your credit card details forsecurityreasons and industry compliance. You will therefore need to enter the information every timeyoucheckout.

Rest assured that SCO is secure. You could be encountering the "Your connection is not secure" or "This Connection Is Not Private" error for a variety of reasons. Please note that it is important to be certain that your browser is up-to-date. If you are using a browser with pending updates then you are likely to encounter errors andsecuritywarnings. The SCO website functions with the most up-to-datesecurityprotocols; the site uses128 bitencryption for access. Inputting the correct URL for the applicable district is also important. If you do not input the correct URL then you may encounter errors. Please make sure you have not entered "www" into the URL before your District's SCO address. For MAC users, please note that if you are using an old version the MAC Operating System (OS), Keychain may not see the latest version of any site's SSL Certificate. Please try with Chrome and Firefox. If you are still encountering these errors, please update your OS. Also, please confirm that the Date and Time Settings are correct on your device.

Why does School Cash Online need my email address?

School Cash Online needs your email address:

for your username to log into the system

to email you receipts for payments

to send you notifications about school events and item availability

What makes a good password?

Passwords should be unique, difficult for anyone else to guess and of course memorable to you. Your password must consist of at least 8 characters, and include at least one UPPERCASE letter, one lowercase letter and 1 number.

Why is another person's information auto-populating when I am logged into my own account ?

If you see another person's information auto-populate when you are logged into your own SCO account it is because your browser has saved their information. To prevent this from occurring in the future you can reconfigure your browser's settings.

School Cash Online does not share any of your personal information with any third party. We do not store your credit card information on our web server or any of our computers or other devices. Please refer to our privacy policy linked here.

Example 1:

When you log into a google account on any device, the browser's settings may be configured to remember your log in and all of the information that has been saved by your google account. For example, if you check your gmail on a friend's computer their browser may be signed into your google account until such time that they manually log out and switch google accounts. This means that if you open Chrome on your own device you may actually be logged into someone else's google account and chrome may be auto-populating information that belongs to the google account holder.

Example 2:

If you log in to SCO on a public device or on any device that is not your own, the browser's settings may be configured to remember all of the information that you input. This is a feature that can be enabled and disabled in all browser settings. There are also third party extensions that can save information that is entered. Similarly, Apple's iCloud Keychain also functions to save account names, passwords and credit cards numbers.

What is myWallet ?

MyWallet is an optional account for storing funds. Loading funds into the myWallet account is not a necessary step when making a purchase on School Cash Online (SCO).

A myWallet deposit does not constitute a payment for an item. Funds are deposited into myWallet and reserved to be allocated towards future purchases.

The Benefits of Using MyWallet

By reserving funds in your myWallet you avoid having to enter your payment information for each individual purchase.

MyWallet makes it easy and secure for students to log on to their parent's SCO accounts and make item purchases without requiring access to a credit card or banking information.

The funds that you place in your myWallet account never expire and there are no hidden fees or deductions associated with myWallet.

Funds reserved in myWallet can be refunded back to the bank account from which the funds were initially deposited.

How To Load & Store Funds Using MyWallet

MyWallet - How To Load & Store Funds Using MyWallet

Step 1

Go to your School Cash Online (SCO) Account

Enter in the unique URL for your school district's School Cash Online website.

Example: https://[yourdistrict].schoolcashonline.com

Note: MyWallet funds are district specific so it is very important to ensure you are using the correct URL when loading funds.

This URL would also be used for public items

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding school district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you have successfully logged-in to your SCO account, please select the myWallet tab. Then select the option Add Funds

Step 4

On the add funds page you will be required to enter in the amount of funds that you would like to deposit into your myWallet account.

Tip: Please note that each school district has a myWallet load limit. Dependent upon the district, this limit ranges from 200.00-500.00 with a max total balance between 500.00 and 1000.00

Step 6

Please fill in the "Amount to Add" field by entering in the dollar amount that you would like to deposit into your myWallet account. Then select Continue.

Step 7

You have now been redirected to the "Select Payment Method" page where you will use the eCheck payment method to load funds from your chequing or savings account into your myWallet account.

eCheck authorizes a payment from the user’s chequing or savings account. To pay with eCheck you will be required to input your bank's institution number (3 digits), the transit or branch number (5 digits) and the bank account number (between 7 and 12 digits).

Tip: Although your funds are available for immediate use it may take 2-5 business days for the bank to process your payment and the funds to be withdrawn from your account.

Note: School districts Niagara Public, Central Okanagan, and Halton Public will allow credit as a method of payment for MyWallet.

Step 8

Please enter your banking information.

Tip: If you need help finding your banking information, your financial institution's help line will be able to provide it for you. Oftentimes, your financial institution will have their help line's contact number listed on the back of your bank card/debit card

Error Message: "Bank Transit Number does not belong to the Bank for the given Institution Number" (depicted below), please call your financial institution to confirm that you have the correct information on file. If the error message persists after you have confirmed your banking information then it is likely that the transit number for your branch has yet to be added into our database. If you believe that your transit number needs to be added to our data base then please call 1-866-961-1803 to request that it be added.

When you deposit funds into the myWallet account, it will take 1-5 business days for the myWallet load transaction to be processed by your banking institution. Although the transfer of funds from your bank account into your myWallet account is not immediate, your “Payment History” tab will immediately display "Success" in the “Status” column beside “myWallet Add Funds”. This is to indicate that your "Payment Attempt" was successful but it is not yet an indication of the fact that the funds have been transferred. These funds these funds are immediately available to allocate towards item purchases. If the myWallet load fails, (due to incorrect banking information entry and / or insufficient funds) the status displayed in the “Payment History” tab will change to "Exception". Accordingly, any purchases that are made using myWallet funds which are subsequently found to be irretrievable from your bank account will undergo a change in "Status" and be listed in your “Payment History” with an "Exception" in the "Status" column.

The “Exception” status always indicates that the transaction was not successful. If you see an “Exception” status, then you will need to re-load your myWallet account and re-purchase any items for which the initial payment attempt failed.

How long does it take to add funds to a myWallet account ?

Funds are available immediately for you tomake purchases for your child. Please note that you still need to purchase the item(s) or fee(s) after loading funds to yourmyWalletaccount. Add your item(s) or fee(s) to the shopping cart, select the checkout option and selectmyWalletas the paymentmethod tomake your purchase. Note: While funds are immediately available for use in School Cash Online after a successfulmyWalletload, it can take up to 1 to 5 business days to confirmif themoney formyWalletload was received successfully.

How can I make a Payment Using MyWallet ?

MyWallet is an optional account for storing funds. Loading funds into the myWallet account is not a necessary step when making a purchase on School Cash Online (SCO).

A myWallet deposit does not constitute a payment for an item. Funds are deposited into myWallet and reserved to be allocated towards future purchases.

The Benefits of Using MyWallet

By reserving funds in your myWallet you avoid having to enter your payment information for each individual purchase.

MyWallet makes it easy and secure for students to log on to their parent's SCO accounts and make item purchases without requiring access to a credit card or banking information.

The funds that you place in your myWallet account never expire and there are no hidden fees or deductions associated with myWallet.

Funds reserved in myWallet can be refunded back to the bank account from which the funds were initially deposited.

To purchase an item using myWallet please follow the steps detailed below:

Step 1

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you've arrived at the SCO homepage, please select the Items tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue hyperlink found under the "Item Name" column.

Once you've selected your item(s) you will be redirected to the "Fee Details" page where you will be able to review the item(s) that you have selected and personalize the item(s) when applicable.

On the "Fee Details" page you may also be presented with various options for your purchase dependent upon the nature of the item(s) that you are buying. In the image below, we see an example of an item that has two options In this case the purchaser would need to choose both a colour and a size for their purchase.

Once you have inputted and reviewed your "Fee Details" please select Add to Cart.

You will then be redirected to your cart where you will be provided with an opportunity to review "What's in Your Cart" & edit or remove items as you see fit.

To checkout select the option to Continue.

Once you've selected "Continue" you will be directed to the "Select Payment Method" screen.

Step 9

On the "Select Payment Method" page you can select myWallet as your desired method of payment.

Please note that each school board chooses the methods of payment that will be made available to the users from a list of options that we offer to them. This list of payment methods includes: eCheck(a one time pre-authorized debit from the purchaser's bank account), myWallet(a receptacle the holds funds for later use), Credit Card(Visa, MasterCard) and Interac online(a one time debit card payment).

Step 10

You will be redirected to the “Review Your Order” screen which will allow you to view your purchase and make any necessary changes.

Step 11

Once you are certain your order is correct you may select the Complete Your Order button.

Step 12

Your order will be processed and you will be redirected to a page confirming your payment request has been received as well as giving you the option to print your receipt.

Tip: You can reprint this receipt by going into your payment history and selecting the “view receipt" option next to the item purchased.

How to submit a myWallet refund request

MyWallet - How to process a myWallet refund

Step 1

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page.

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then, select Refunds from the drop down.

After selecting Refunds you will be directed to the following screen :

Step 4

Please enter the amount that you would like refunded in the Amount to Refund field.

Step 5

Select Process Refunds.

Step 6

Review your refund request and select confirm.

Step 7

Once you've selected confirm you will be presented with the following message:

Your self-serve myWallet refund request is complete.

MyWallet Maximum Purchase Amount Exceeded

If you attempt to pay for an item via the myWallet payment method and encounter an error message which states that the payment amount exceeds the myWallet maximum, you will need to utilize an alternative payment method.

Each District School Board chooses the maximum myWallet balance permitted on their user's accounts. If your School Board has chosen a myWallet limit that is lesser than the cost of the item that you need to purchase, then you will not be able to use your myWallet funds to make said purchase.

If you need to know how to submit a self-serve MyWallet refund request, please visit our Support page and view the article entitled "How to Submit a MyWallet Refund Request".

How can view my MyWallet Balance ?

How To Find my MyWallet Balance

Step 1

Go to your School Cash Online (SCO) Account

Enter in the unique URL for your school district's School Cash Online website.

Example: https://[yourdistrict].schoolcashonline.com

Note: MyWallet funds are district specific so it is very important to ensure you are using the correct URL when loading funds.

This URL would also be used for public items

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the website for the appropriate corresponding school district.

Step 2

Click Sign In at top right of the login page

Step 3

Once you have successfully logged-in to your SCO account, please select the myWallet tab. Then select the option Add Funds

Step 4

On the add funds page you will see the "Current Balance" for your myWallet account listed above the "Amount to Add" field.

Tip: Please note that each school district has a myWallet load limit. Dependent upon the district, this limit ranges from 200.00-500.00 with a max total balance between 500.00 and 1000.00

How do I add funds to my student's meal plan balance ?

How to add funds to your student’s meal plan

Step 1

Step 2

Click Sign In at top right of the SCO home page &amp; enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Add Funds from the Meal Plan tab drop down.

Step 5

Input the amount of money that you would like to add to your students meal plan balance by typing the desired dollar amount in the “Add funds” box .

Step 6

Select Add to Cart

Step 7

Select Continue

Step 8

Review you order and then select Complete Your Order

Step 9

Your order will be processed, and you will be redirected to a page confirming that your payment request has been received as well as giving you the option to print your receipt.

How can I view what my child has eaten?

How to view your meal purchase history:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Meal Purchase History from the Meal Plan tab drop down.

Step 5

Each student’s meal purchase history will be displayed underneath of their name and meal plan PIN number.

If you require logs of your student’s older meal plan purchases which are not displayed on SCO, then please contact the school’s cafeteria manager to submit your request for a detailed Meal Plan History.

How to view my student’s meal plan balance:

How to view my student’s meal plan balance:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Meal Purchase History from the Meal Plan drop down.

Step 5

Each student’s meal balance will be displayed to the right -hand side of their name and meal plan PIN number.

Please note that Meal Plan balances are updated by the meal plan provider. As soon as the meal plan provider sends us a student’s updated balance, the updated balance is reflected on SCO. The time of the last balance update is also displayed.

If you made a payment before the date displayed for the "Last Balance Update” then the balance will include your last payment. If you made a payment after the last update, then the balance will not include your last payment.

If there are any meal plan balance discrepancies, please contact the cafeteria manager at your student's school.

How can I find my student's meal plan PIN ?

How to find a student’s meal plan PIN:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Meal Purchase History from the Meal Plan tab drop down.

Step 5

Each student’s PIN number will be displayed on the right-hand side of their name.

My child has left the school, how do I obtain a refund ?

The Meal Plan balance will follow the student number. If your child changes schools within the same school district, the balance will follow. Please contact the Cafeteria Manager at the student's school if you wish to request a refund.

One child does not use the money in his or her Meal Plan account. Can I transfer the remaining money to my other child’s account?

Please send a written request to the Cafeteria Manager at the student's school. Please include supporting information in your request, including: school(s) name(s), parent's full name, email address, as well as the students' first and last names.

I noticed that my child was charged extra for a meal. How can I get this resolved?

I just paid for my child’s meal plan, when can he/she start using it in school?

Meal Plan payments can take up to 24 hours to be processed by the meal plan provider.

As soon as the meal plan provider sends us a student’s updated balance, the updated balance is reflected on SCO. The time of the last balance update is also displayed.

If you made a payment before the date displayed for the "Last Balance Update” then the balance will include your last payment. If you made a payment after the last update, then the balance will not include your last payment.

If there are any meal plan balance discrepancies, please contact the cafeteria manager at your student's school.

How to set a low balance notification threshold

How to set a low balance notification threshold:

Step 1

Step 2

Click Sign In at top right of the SCO home page & enter your log-in information.

Step 3

Please select the Meal Plan tab. Thereafter, you will be directed to the "Items" page where you will be able to view and select items for purchase. Please select the item(s) that you desire by clicking on the applicable blue link found under the "Item Name" column.

Step 4

Select Balance Notification from the Meal Plan drop down.

Step 5

To change the low balance notification threshold please selectEdit.

Step 6

Enter in the desired dollar amount for the threshold and click Save.

Your low balance notification threshold will reflect the changes that you save:

What should I do if I can't find an item that I need to purchase ?

If you're unable to locate an item after following the steps outlined in the How to Find an Item tutorial, then the item needs to be attached to your account by the administrative staff at the applicable school.

Potential reasons why an item may not be attached to your student include: accidental omission, the item is expired, the item is sold out, or the item was already purchased for the student.

To find out why you can not locate the item(s) that you'd like to purchase, please call the student's school. If you are looking to purchase an item that is not for an enrolled student then please call the applicable school or District School Board.

Please note that School Cash Online is not authorized to create, update or edit items. School Cash Online is not authorized to make any changes to items or item notifications . The item notification emails sent to School Cash Online users are written and circulated by the administrative staff at the applicable school and District School Board.

Item - How To Find an Item

Step 1

Enter in the unique URL for your school district's School Cash Online website. In the example below, we have inputted “XXXX” where the school board name or abbreviation would be placed.

✓

This URL is also used for public item purchases.

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the webpage for the appropriate corresponding district.

✗

Incorrect URL format for Public Facing item purchases.

Step 2

Once you have successfully navigated to the homepage for the correct district from which you would like item, please select the Items tab.

Step 3

Once in this page you will see different sub-tabs including student names that are attached to you, the school districts name, and “Show All Items”

Select which sub-tab you wish to view items for ex. students name.

Note: If you do not see your items listed, please note that your school administrator creates their own items for purchase and assigns them to the students. Once assigned, they will appear in the Items tab under your child's name tab.

If you believe an item is missing and needs to be attached to your student please contact the applicable schools administrative staff.

Please also note that although an item may be presently available for other students it is still possible that the student you'd like to purchase the item for needs to be attached to the item.

Item - Refund

Refunds for Items Purchased Via eCheck, Visa or myWallet

If you wish to request a refund for an item purchased via SCO, please contact the administrative staff at the applicable school.The funds for the items purchased via SCO are directed to each individual school's bank account.

Refunds for items purchased with myWallet funds will be disbursed back into the user's myWallet account. All refunds are disbursed back to the original payment method.

How to Process a MyWallet Refund

Step 1

Go to your School Cash Online (SCO) account

Enter in the unique URL for your school district's School Cash Online website.

Example: XXXXXXXX.schoolcashonline.com

This URL would also be used for public items.

Step 2

Click Sign In at top right of the login page.

Step 3

Once you have successfully logged-in to your SCO account, please select the My Wallet tab. Then, select Refunds from the drop down.

After selecting Refunds you will be directed to the following screen :

Step 4

Please enter the amount that you would like refunded in the Amount to Refund field.

Step 5

Select Process Refunds.

Step 6

Review your refund request and select confirm.

Step 7

Once you've selected confirm you will be presented with the following message:

What should I do if I do not receive the item that I ordered?

Please contact the administrative staff at your school if you have any questions regarding the delivery of your items.

How can I request a refund for an item ?

Refunds are permitted if the product or service was not received by the purchaser. To receive a refund on your account, please submit a request to the administrative staff at the applicableschool detailing the purchase with supporting information (school name, SCO account holder's full name, applicable email address, phone number, student's first name, student's last name, date of the transaction, name of the item(s) purchased,& the total cost).

Why do I see items that are being sold by a school that I am not affiliated with ?

Public Facing Items are Items that the district would like everyone to have access to even if they do not have a student in attendance at the school that has listed the Public Facing Items. Public Facing Items are always listed under the district tab on your item's page.

If you believe that you are seeing Items listed for a school that your student does not attend which are not Public Facing Items, please send us a screen shot so that we can launch an investigation into the matter.

I do not have a student at the school and I wish to pay for an item available to the public. How do I find this item?

Purchasing Public Facing Items

Certain Items are available to purchase even if you do not have a student at the school. To view these items, please go to your district’s unique School Cash Online site. You will need to create an account on School Cash Online to checkout. When prompted to add a student after logging in to your account, please select “I don’t want to add a student”. Afterwards, navigate to the Items tab, and look under the district name tab to view these items.

Step 1

Enter in the unique URL for your school district's School Cash Online website replacing the ‘XXXX’ with the applicable school boards name or abbreviation.

Correct URL used for public items purchases.

Tip: Please do not attempt to find Public Facing items by navigating to the universal school cash online URL (https://www.schoolcashonline.com). All Public Facing items are listed under the webpage for the appropriate corresponding district.

Incorrect URL format for Public Facing item purchases.

Step 2

Once you have successfully navigated to the homepage for the district from which you would like to purchase a Public Facing item, please select the Items tab.

Step 3

Once you've navigated to the "Items" page you will see a blue tab that lists the name of the applicable school district.

This is where a list of the public facing items for sale by the district will appear.

Step 4

To purchase a public facing item, please select the item by clicking on the blue link found in the "Item Name" column.

Once you have selected the item that you would like to purchase you will be redirected to a page with the item's details and options.

Step 5

At this point in the transaction process you can select from the options offered such as quantity, size, colour, etc.

After selecting your options you can continue with your order by clicking Add to Cart.

Step 7

After adding to your cart you will be redirected to the “What’s In Your Cart” page. You may review your items and then select Continue.

You also have the option of “Select More Items” if you wish to add more items to your cart prior to checking out.

Step 8

By selecting continue you will be redirected to the sign in page where you will have the choice to Sign In if you already have an SCO account or Click here to register now.

Steps to Register:

Select Click here to register now

Complete “Step 1” of the registration process by entering in your first and last name then select Continue.

Complete “Step 2” by entering in your personal information ensuring you fill out all mandatory fields which are indicated by the red asterisk (*) then select Continue.

Tip: Your SCO password must be at least 8 characters in length, include at least one upper case letter, one lower case letter & one number

You will receive a confirmation email in your email inbox from noreply@schoolcash.net. Please click on the link provided and you will be brought to a page stating you have successfully completed your registration.

You may now click the link Click here and continue with your purchase.

Step 9

Once you've signed in, you will be returned to the page displaying all the items in your cart. Select Continue to be redirected to the payment method page.

On the "Select Payment Method" page you can select your desired payment method.

Please note that each school board chooses the methods of payment that will be made available to it’s users from a list of options that we offer to them. This list of payment methods includes: eCheck(a one time pre-authorized debit from the purchaser's bank account), myWallet(a receptacle the holds funds for later use), Credit Card(Visa, MasterCard) and Interac online(a one time debit card payment).

How to Pay by E-Check

Despite its name, the eCheck method of payment does not require a check. If you choose eCheck as your method of payment you will be asked for your transit number (5 digits), the institution number (3 digits) and your account number (7 digits).

Your institution, transit and account numbers can be obtained: at the bottom of one of your personal checks, from your online banking page, or by calling your bank's customer service line. You will be asked to enter in your account number twice to ensure accuracy.

Next expand the authorization box in order to check the box which indicated your authorization for a one time eCheck transaction.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly you will select Complete Your Order which will result in your order being processed and your payment request received.

Note: Although your funds are available for immediate use it may take up to 5 business days for your payment to be processed by your bank and be deducted from your account.

How to Pay by Credit Card

Select the radio button next to the credit logo, and please input your payment information.

Click continue and you will be redirected to a page to confirm your billing address.

Once your billing address is confirmed again press continue and you will be brought to the final page where you can review your order.

Lastly you will select Complete Your Order which will result in your order being processed and your payment request received.

How to Pay by MyWallet

If your myWallet has sufficient funds after selecting continue on the “What’s in Your Cart” page, you will automatically be redirected to the “Review Your Order” screen with myWallet as your payment method.

Once you are certain your order is correct you may select theComplete Your Order button.

Your order will be processed and you will be redirected to a page confirming your payment request has been received.

How to Pay by Interac

When you select the continue button for the payment method of “Interac” you will be redirected to the Interac Online website.

You will then have to select your bank account from the list Interac provides. You will then be prompted to enter in your banking information.

Once your information is entered and the transaction has been completed on Interac’s website you will then be redirected back to SCO. Here you can enter in your billing information.

Please ensure once redirected back to SCO you click the Complete Your Order button. If this is not done your order will not be placed and the money deducted from your account will be returned to you after 48 hours.

Why can't I see the description for an item that I've already purchased ?

Dependent upon how an item has been configured by the school's administrator, the item's description may disappear from a student's "Items" tab and no longer be visible.

When the administrative staff have set an item to be removed from a student's items list after purchase, the user will no longer be able to view details about said item after checkout.

If you require information about an item that you've already purchased, please contact the administrative staff at the applicable school.

Please note that School Cash Online is the forward facing component of an online accounting suite that is utilized by a multitude of district school boards across North America. Accordingly, School Cash Online is not authorized to post, edit, update or alter items and/or item related information on behalf of the applicable school and District School Board.

Why is an item remaining on my list of items to purchase after I've already purchased it ?

Redundant Item on Items List

Dependent upon how an item was created by the school's administrative staff, the item may remain listed on your account after you've purchased it.

School Cash Online does not control the creation of, or changes to an item. We are not authorized to make any changes to an item or to remove an item from a user's account.

If you would like an item removed from the list of available items, please contact the administrative staff at the applicable school.

Please note that you can access your receipts online whenever you need to confirm that a payment has been made and/or check the details of your order.

To find your receipts please log in to your account and select the "Payment History" tab. On the "Payment History" page you will see a chart displaying your purchase history.

To view each receipt, select the "view receipt" hyperlink which is located in the second column of each payment history row.

If you'd like to inquire about items or attempt to modify your order, please contact your school's bookkeeper for further assistance. If you require a receipt that is not displayed on your account then please submit this request to the administrative staff at the applicable school.

For more detailed instructions on how to view receipts including pictures please click here.

What should I do if I missed the deadline to purchase an item and it is no longer listed ?

Once an item is expired it will no longer be available for purchase via School Cash Online.

Users may contact the applicable school to request a deadline extension.

Please note that School Cash Online is not authorized to create, update or edit items.

How can I make changes to an item that I've already purchased ?

If you'd like to modify an item purchase please submit your modification request to the administrative staff at the applicable school.

Please note that School Cash Online is the forward facing component of an online accounting suite that is utilized by a multitude of district school boards across North America.

School Cash Online is not authorized to accept order modifications on behalf of the school and District School Board.