In this photo provided by the National Transportation Safety Board, on Tuesday, July 9, 2013, Investigator in Charge Bill English, foreground, and NTSB Chairwoman Deborah Hersman discuss the progress of the investigation into the crash of Asiana Airlines Flight 214 in San Francisco. The Asiana flight crashed upon landing Saturday, July 6, at San Francisco International Airport, and two of the 307 passengers aboard were killed. (AP Photo/National Transportation Safety Board)

Calls to a 911 dispatchers in the wake of the crash of
Asiana Airlines flight 214 show a disjointed response, with at least one
agitated passenger complaining that critically injured people on her part of
the runway still hadn't received ambulance attention 20 minutes after the
crash.

The plane, a Boeing
777, crashed July 6 at San Francisco International Airport, killing three and
injuring more than 180 others. First responders arrived at the accident scene
in about two minutes, according
to Reuters, but audio of the 911 calls confirms reports that some
passengers – stranded on a different part of the tarmac than the bulk of the
plane – were not found until some time after the crash.

When one dispatcher asks a woman if she's with all the
ambulances at the scene, she says no. "We have people over here who weren't
found, and they're burned really badly," the woman says.

"There are no ambulances here," the woman, who grows more
and more frustrated, says in a later call. "We've been on the ground for 20
minutes."

The quick response of emergency personnel at the major crash site likely saved many lives, according to Reuters.