Your T-Mobile ONE™
benefits

There’s a bunch of good stuff included with your plan. Have a look below and see how T-Mobile ONE lets you live unlimited, feel the love, stay connected, and go further.

Video typically streams on smartphone/tablet at DVD quality (480p). On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization.

Live unlimited

You’ve got an unlimited plan with taxes & fees included. That means you’re getting more mobile for your money. Go ahead and do what you want, as much as you want.

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams on smartphone/tablet at DVD quality (480p). See full terms

Live unlimited

You’ve got an unlimited plan with taxes & fees included. That means you’re getting more mobile for your money. Go ahead and do what you want, as much as you want.

Sales tax & regulatory fees included in monthly service price.

T-Mobile + Netflix on us

All your favorite shows–now included. With 2+ qualifying lines of T-Mobile ONE™, you can stream shows, movies, documentaries and more at no extra charge.

Watch these titles now on Netflix. On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams at DVD quality (480p). Receive Netflix Standard 2-screen (up to $10.99/mo. value) while you maintain 2+ qual’g T-Mobile ONE lines in good standing. See full terms

T-Mobile + Netflix on us

All your favorite shows–now included. With 2+ qualifying lines of T-Mobile ONE™, you can stream shows, movies, documentaries and more at no extra charge.

Offer subject to change. Receive Netflix Standard 2-screen (up to $10.99/mo. value) while you maintain 2+ qual’g T-Mobile ONE lines in good standing. Netflix account & compatible device required. Value may be applied to different Netflix streaming plans. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; may take 1-2 bill cycles. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details. On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams at DVD quality (480p). Tethering at max 3G speeds.

Unlimited talk, text and data on our network

Share, binge, snap, and call Mom. Then do it all over again. With unlimited everything, you never have to worry about data limits.

Taxes and fees included

No one likes surprises in their phone bill. That's why your unlimited plan already has taxes and fees factored into it's price–the cost will stay the same.

On all T-Mobile plans, during congestion, the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. Video typically streams on smartphone/tablet at DVD quality (480p). See full terms

Taxes and fees included

No one likes surprises in their phone bill. That's why your unlimited plan already has taxes and fees factored into it's price–the cost will stay the same.

Sales tax & regulatory fees included in monthly service price.

Feel the love

We’re glad you’ve chosen T-Mobile. We want you to be glad, too. That’s why we’ve created apps and more ways to contact us that make life easier and more rewarding for you.

Free stuff every Tuesday

Get goodies and giveaways galore. T-Mobile Tuesdays are a weekly holiday we created just to thank you for being a customer. Download the T-Mobile Tuesdays app and get hooked up.

#1 in customer satisfaction

A recent Nielsen survey confirmed that T-Mobile is #1 in customer satisfaction and most likely to be recommended in national wireless. We hope you agree. But if you don’t, we’d love to know what we can do to make things better. We’re available to chat online, in the app, on the phone or in-store.

Instant access to customer service

Have a question about your account? With the T-Mobile app, you can immediately chat with a member of our Customer Care team 24/7. The app also makes it super easy to manage your account and make payments.

Instant access to customer service

Have a question about your account? With the T-Mobile app, you can immediately chat with a member of our Customer Care team 24/7. The app also makes it super easy to manage your account and make payments.

Limited time offer; qualifying service required. Based on T-Mobile's interpretation of Nielsen Mobile Insights Survey among 4 major carriers, top 3 and top 2 box metrics; survey of ~90,000 national mobile phone users (January 2017 - February 2017). In-app chat currently not available on all devices.

Stay connected

With T-Mobile, you have coverage in more places than ever before, and it’s only going to get better and better.

Welcome to the #1 ranked network

OpenSignal provides insights from over 20 million real-world users, and T-Mobile topped the 2017 rankings in every category.

Questions?

DIAL 611 FROM YOUR T-MOBILE PHONEor chat with us in-app and online

FAQ

What is Netflix On Us?

Through an exclusive new partnership with Netflix, T-Mobile ONE family plans now come with Netflix at no extra charge starting September 12, 2017. The Un-carrier is doubling down on unlimited and giving customers more content than ever to stream.

Who can get it?

Customers with T-Mobile ONE with taxes and fees included, who have two or more voice lines at standard rates, get Netflix Standard on us! See in-store materials for specifics in your state. Activation required. T-Mobile ONE customers with non-standard rates, like Unlimited 55+, are ineligible.

How do I get Netflix at no additional charge? How does it work?

It’s easy! If you’re an existing customer, visit MyT-Mobile.com, a retail store, or call Customer Care to activate. If you are a new customer, simply visit a T-Mobile store, go to T-Mobile.com or call 1-800-TMobile. We’re covering the cost of one Netflix Standard subscription per T-Mobile ONE family account. You will be given a URL to link your T-Mobile account with your Netflix account. T-Mobile pays Netflix directly for you. For existing Netflix customers, it may take 1-2 Netflix billing cycles for your billing to transfer to T-Mobile.

What if I don’t have a Netflix account?

It’s no problem. After you opt in to T-Mobile ONE with Netflix, you will receive an SMS linking to your T-Mobile account. Within your account, you'll learn how to create a new Netflix account that will link to your T-Mobile account. T-Mobile will then pay for your Netflix Standard subscription, up to $10.99/month. If you have Netflix Premium, you will see the difference in the cost included in your T-Mobile bill.

What version of Netflix do I get?

T-Mobile ONE with Netflix includes a Netflix Standard subscription up to $10.99/month. Netflix Standard lets you stream TV shows and movies from Netflix on two devices at the same time and in HD when available (T-Mobile ONE Plus required for HD streaming over cellular). This subscription also lets you download titles to two phones or tablets.

Need to stream to more devices?

You can sign up for Netflix Premium which will allow you to download to 4 devices simultaneously. We will pay Netflix for your subscription, but you will pay us the difference through your T-Mobile bill.

How do I get connected to the free hour of Wi-Fi on Gogo?

Before you board, make sure to:

Have a valid T-Mobile phone number.

If you don’t have Wi-Fi Calling on your phone, no worries! You can still use data, iMessage, WhatsApp, and Viber.

If you have a Wi-Fi Calling capable device, you can send and receive SMS, MMS, and VVM on top of the other benefits. You need to have a T-Mobile branded phone with Wi-Fi Calling, valid E911 address on file with T-Mobile for your mobile number. To review or add your 911 address please access your T-Mobile account, either via T-Mobile.com or via the T-Mobile App on your handset. You will also need to have made at least one Wi-Fi call with your current SIM card on your current phone.

Once you’re on board:

Follow the instructions from your cabin crew to hear when the Gogo Inflight Internet service is available.

Turn on Wi-Fi and make sure you’re connected to the ‘Gogo Inflight Internet’ Wi-Fi network.

Open the browser. Select the 'T-Mobile FREE hour of in-flight Wi-Fi and unlimited texting' option.

Click the “LET’S GO” button and follow the on screen instructions.

Your device should connect to T-Mobile Wi-Fi Calling.

It can take a few minutes for your device to register on the ground for T-Mobile In-flight Texting. If you don’t want to wait, just reset (turn off, then on) your Wi-Fi or start messaging using iMessage, Google Hangouts, WhatsApp and Viber.

Android Users: You should see a WFC icon, in the upper left corner.

iPhone Users: Your network indicator should say “T-Mobile Wi-Fi”.

Start texting and browsing!

What plans qualify for roaming in 140+ countries and destinations?

When you travel abroad you will have unlimited data at up to 128kbps, which is The T-Mobile ONE,
Simple Choice, New Classic and Select Choice plans provide unlimited text and data in 140+ countries and destinations. Log in to My T-Mobile
to confirm that you have one of these plans.

How do I contact T-Mobile Customer Care while roaming internationally?

You can reach T-Mobile
Customer Care by dialing the plus sign (+) followed by 1-505-998-3793 from your mobile phone—it’s a free call. From a landline phone, dial the International Direct Dialing prefix for the country you are in, followed by 1-505-998-3793. T-Mobile
will not charge you for this call, but long distance fees may apply if you call from a landline phone.

How do I sign up for global coverage and how much will it cost?

It’s simple! Just activate a qualifying T-Mobile ONE
or Simple Choice Plan with T-Mobile.
No need to add a separate feature or service to your account or call Customer Care before you travel. International roaming with unlimited data and text is now included in qualifying plans at no extra charge.

What if I want to change my plan?

Because we don’t lock you into a restrictive 2-year service contract with our plans, it’s easy for you to change plans when you need to. To change your plan or get more information login to My T-Mobile.

What is Wi-Fi calling?

Wi-Fi Calling gives you the ability to make and receive calls and SMS/MMS over Wi-Fi, just as if you were on the network. This is particularly helpful in areas where you have weak or no cellular signal (basements, rural areas, etc.), but have a strong and reliable Wi-Fi signal. Wi-Fi Calling also enables you to call back to the U.S. from anywhere in the world for free! Unlike our competition, all of the T-Mobile
handsets in retail have Wi-Fi Calling built into the handset.

How does a mobile hotspot work?

SMHS is included with our Simple Choice™ and T-Mobile ONE™
plans. If you have T‑Mobile ONE,
you get unlimited mobile hotspot speeds at up to 3G (512kbps). It’s great for web browsing, music streaming, and email, but it may not work well with all video streaming. For an additional cost, you can add T‑Mobile ONE
Plus International and get unlimited high-speed 4G LTE mobile hotspot and more. For more information, read about “Unlimited Everything” with T-Mobile ONE
.

You can share your Internet connection with up to 10 devices. While connected, you can still make and receive calls and texts.

For T-Mobile ONE customers who use more data than 97% of our customers (currently over 32 GB per month), the majority of your data usage must be on your smartphone or tablet.

For Simple Choice customers, once you reach your high-speed data allotment, your SMHS (and on-device) data speed is reduced to 2G speeds. Customers with a Simple Choice unlimited plan will have their SMHS speeds reduced after using 14 GB of mobile hotspot data. In either case, your data won’t stop—you’ll just experience slower speeds until the end of your billing cycle.

On all plans, during congestion the top 3% of data users (>32 GB per month) may notice reduced speeds until their next bill cycle. Smartphone/tablet usage is also prioritized over tethering usage, which may result in higher speeds for data used on your smartphone or tablet.

Are there any taxes and fees that aren’t included with T-Mobile ONE?

All applicable monthly regulatory fees and sales taxes on your service plan are now included with T-Mobile ONE!
Remember that this feature applies to your monthly service price - you may see separate taxes and/or fees on other things, for example:

Activities that aren’t part of your monthly service, such as buying extra data passes, late or restore fees, device upgrade support charge, calling from foreign countries, etc.

Device and accessory purchases plus SIM starter kits will continue to be taxed at time of purchase.

JUMP!™ On Demand customers will still have to pay taxes each month as those are associated with the device and not the service plan cost.

Premium Device Protection™ when added to a tax/fees included T-Mobile ONE plan will have taxes/fees already included in the price.