Live Chat team – trained on your business

Real Time resolution of support tickets

100% Satisfaction Guaranteed

How it Works ?

Several Live Chat tools like Zopim, SnapEngage, LiveChatInc etc. are available today. SalesChat provides team of expert & dedicated live chat operators who are available 24/7 to answer customers queries on your website.

we greet your customer to leave a lasting impression which improves overall satisfaction.

It’s about Your Business.

Before getting started, our chat team is fully trained in your business. Our chat tool matches your business branding guidelines. We make sure our messaging goes in line with your internal comms. We thoroughly train our agents to answer support queries about your business as if you were answering yourself.

How are Chat Agents trained?

Before we start managing chat, our chat Agents are thoroughly trained on the ins and outs of your business. Chat Agent training is a 3 step process.

1. Business Analysis

2. On-Boarding

3. Review Chat Session

Business Analysis50%

On-Boarding25%

Review Chat Session25%

Business Analysis

Our Business Analysis team develops an initial understanding of your business’ support requirements by looking at your website and analyzing your existing helpdesk or existing support queries.

On Boarding

Our Business Analysis Team and Chat team work with you to understand your business objectives. The more material you can provide at this stage, better we will understand your business. Any previous support queries via phone or email come handy

Review Chat Session

Since nobody else understands your business better than you do. Our chat team performs a Review Chat-session with your before going live on a website. Objectives: 1. Confirm our understanding of your business. 2. Find any knowledge gaps.

“It required very little training and the Agents could handle my chat within 24 hours !

I was scared of making any company in charge of my first line of customer interaction. It turned out to be easier than I thought. It required very little training and the Agents could handle our company’s chats within 24 hours Jarrod A. RPC Pty Ltd. Melbourne.

Our Free Trial is absolutely free. We conduct a free Business Analysis and build a knowledge base for your business’ chat scenarios. If for any reason you do not wich to continue. There’s no obligation.