Category: work

Coming back from the CU Water Cooler Symposium in Indianapolis on Saturday I began to try to piece everything together. If you have never attended, it is an event that really stretches your outlook on what the credit union movement means to so many different people.

There was an underlying theme that we needed to pay attention to our membership and move away from the constant rehearsal of paying attention to ourselves. The culture of each credit union should be directed by the board who are representatives of our membership. That being the case our cultures are dictated by our members. We need to be inclusive but not necessarily homogeneous. We include everyone in a common bond but that doesn’t make us ‘all things to all people all of the time’. And in this lies the difficulty.

By having a common bond it made credit unions easier to be part of the free market system. Are those that use credit unions understanding that a free market association creates challenges for us to remain a financial community of sorts. If they are only there for the “free chequing” what does it matter that credit unions have a social conscience?

The Symposium allows everyone to think and discuss issues that are relevant today and tomorrow. But we tend to get bogged down in the ‘good old days’ stuff and need those dialogues to bring us forward, screaming and kicking, into the future. The credit union I work for supports this event because this is one of the few remaining places where we can discuss the emerging culture of credit unions. We can begin to formulate what this will look like.

We do need a Manifesto or Accord sometimes when the dust settles. I would offer a few points.

1. The movement needs to reconcile that it is multi-generational. All contribute to the end result.

2. Credit Unions are formed with many dimensions. It is not all marketing, not all management, not specific to one domain. We are defining a new language for what we are and what we do. That takes time.

3. We are generalists that have been formed from exceptions not norms.

You will be hearing lots about recent federal Canadian draft legislation that allows credit unions to move beyond their historical provincial domains into a national marketplace. It will be an interesting debate.

To start off there will be a lot of new rules the new federal ‘credit union’ will have to operate under. But wait a second. Lets establish who and what this new entity will be. Will it be a ‘credit union’? I don’t think so. It will be a co-operative bank. Someone once said if it walks like a duck and talks like a duck it is a duck. And you don’t even have to look at the new set of rules that the co-operative bank will have to live under. Just look at what has happened in other co-operatives. Agricultural co-operatives (grain and dairy) have evolved from being co-operatives to corporations because their size dictated it. They needed more capital to grow. They just couldn’t find the capital from the membership or from the equity they had built up. They had to go beyond these two sources and that forced them to evolve into a corporation that could access capital markets. That happened with them and that is about to happen to credit unions as their size expands. They have a corporate model for growth that will eventually reach a point when there needs to be a choice to continue in some fashion as a credit union or to move to become a co-operative bank. I support this legislation as it follows historically what has happened in the co-operative system. Just make sure your members vote for it and realize if it walks like a co-operative bank and talks like a co-operative bank then it is a co-operative bank and not a credit union.

PS. This is one paragraph of what appeared in an Edmonton newspaper in response to the question about a credit unions going national.

In his 2010 federal budget, Finance Minister Jim Flaherty said Ottawa will draft legislation that allows credit unions to incorporate federally. Credit unions welcomed the move, saying operating outside their traditional provincial boundaries will give them more options to expand.

When a newspaper quotes “Credit unions welcomed” the move they must make sure they list the credit unions that have this opinion. It needs to say that this opinion is not held by most as a reason for welcoming the draft legislation.

By now most people who have read this blog know about Mt. Lehman Credit Union’s MemberNote product. We have been working on the newest version of MemberNote (MemberNote3) for these past months and realized last week that April 15, 2004 was the day we launched the first version. It does seem like it was only yesterday for all of us here.

What have we learned by being the first to deliver real-time alerts?

That above all, the members use and appreciate what we have done. Time and time again we hear the stories of how they have used this and how it has helped them. Going into building this, we had this as the key reason for doing all of this work. If it was something of value to the end user then it would be worth it. We don’t charge anything for this which we believe is important.

That being first to market with something puts you into a whole new realm. (I think Tim can speak more to this). There hasn’t been any competition so there is nothing to compete against it. The product really stands alone right now. We had hoped that others would have been to market by now and that ideas and enhancements would have been added and pushed this type of service to a higher level. But that hasn’t been the case and in some ways it is disappointing. Probably the biggest disappointment is that because we are so small the drum we beat isn’t heard by others. That is the cost of being small. It has been interesting to view what the ‘experts’ say about alert messaging. They certainly have their views and we are sometimes amazed as to how they come to their particular conclusions. So often what they opinion is not what we see after 5 years of experience. But then they have the bigger drum.

The crux of all of this though is that you can do whatever you put your mind to. Forget about listening to the ‘doubting Thomas’s’. Don’t pay any attention to all of that outside ‘noise’ that keeps telling you that only the big players with their vast resource bases can accomplish what is necessary. These last few months of economic turmoil have told us much about what that eventually can lead to. Is there anything so insidious as the remark ‘too big to fail’? There has to be a balance for sure. To be creative and innovative is not for the weak hearted. You have to believe what you can accomplish and not look back. You will fail and you will fall but that should not stop you from arriving at what think should be done. This small group of employees at this small credit union have accomplished some incredible things. What does the future hold? We don’t know but are working on a few items so stay tuned. Probably never as big as this but what the heck. As Admiral David Glasgow Farragut (1801-1870), the first senior officer of the U.S. Navy at the time of the American Civil War said, “Damn the torpedoes, full speed ahead.”

It is interesting to take a holiday from work. Most people need the break, some more than others. The problem always seems to be how long does it take to dis-engage from that work cycle. Invariably you tend to ‘dabble’ in a few things about work even when you are supposed to be on holidays. Your spouse will quickly remind you of any dabbling that you do. There just happens to be this demand or driving force to just get that last thing done or to find out about something that may have happened at work. This holiday was not be one of dis-engagement but it has a different quality by being with the kids.

It seems the better (read dis-engaged) holidays have always had the following points.

physically moving yourself to another geographic area at least in another time zone. The more times zones the better.

having a strong focus on what you plan to do i.e. golf. That may mean you don’t take your wife along. That presents another problem of dis-engagement.

removing any ability to contact you either via phone or Internet. Postal mail is ok.

defining the holiday by the number of postcards you send or at least buying the postcard but not having sent them. They sometimes make the best pictures of your visit.

your ability to finish at least 2 of the books you wanted to. You probably took 5 with you.

the number of times you forgot to shave (or brush your teeth).

having your meals at times you would not normally have a meal. Nothing like having supper at 9:00 p.m.

This Christmas I had a few weeks off to be at home with the family. There wasn’t much we did due to the snow and weather. There was stuff that was work related. It was still a goodholiday.

My good friend and colleague William Azaroff has a very thoughtful post about the need for all of us to be creating social capital through our affiliations with others on the web and that this can prove a benefit with these different economic times upon us. I wanted to bring another view into focus.

I have long felt that as an employer (one that hires and fires) one of the most important aspects of working with people is to create an environment of trust and respect. Over the years there have been a number of people that have worked for the credit unions I have worked for that got their start with us and then moved on for various reasons. It has always been difficult to see these people leave as has been the case recently. You train and challenge them to be better employees and people and you watch them grow. Life does not remain stagnant and so things change and people move on.

It is important that as an employer you keep the relationships open to the point of having that person who wants to move on talk to you about it. When they feel confident enough to approach you to say that they are going to be looking for another job then you can prepare for their eventual departure. The process becomes healthy and proves to be a benefit to both parties. One of our employees told me they were looking for something else. That was a few months ago and they recently found a new job. They had the ability to say at any interview that they could call us, the current employer, for a reference. Now how powerful is that? They had the ability to take the time off for interviews without saying it was a doctors appointment. It was a transparent approach for them in moving their career path as they saw fit. It doesn’t happen often but when it does it puts a proper closure to the situation of leaving an old job and getting a new one.

Employers should be creating social capital that can be used by current employees as they need it. That should be the norm.

Then you have the other side when you have to let someone go. To terminate anyone is one of the most painful experiences you can imagine. To do it abruptly and quickly makes it worse. When you are able create a transitional plan that incorporates social values that both parties hold as important, that takes some of the pain out of the situation. The impact of loosing people affects the bottom line of course but the loss of anyone diminishes the social capital of any business in ways that one never realizes until that person has gone. You really can’t measure this loss. In the difficult times we will face in the future one hopes that the worst situation possible, loss of one’s job, can be handled with care, compassion and respect. Everyone deserves that.

This is the element that scares me the most for the future. Experience has taught me most people can live under difficult economic circumstances. It becomes tragic when people loose their livelihood. Much of what defines us is what we do and when we loose that important definition our lives become that much blacker. If social capital is one way of alleviating that despair it will make a true difference in how we move forward.

While driving home tonight I heard a Texas professor on the CBC talking about what has been happening on Wall Street these past few days. He spoke of a model that was broken and not working. He then mentioned the return to an older model where banks would hold their mortgages until the person having them repaid them. What a novel concept! To actually know the person you are lending to and to hold the debt with a charge on the property for the full amortization period!

For all 66 years of the credit union I work for this is the model that they have and it has served them well. Oh it isn’t glamourous and you can’t grow by 10% per year but it is safe and it is secure and after the last few days that is what a few people on the street didn’t consider very important.

Where it goes from here is anyones guess. The last bad economic time that we had with depleted housing prices, inflation and loss of jobs was the early 80’s. That would mean that anyone who is 40 years old or less didn’t live through that time as an economic entity i.e. too young to have a job. No one wants a return to those times. The problem is that a younger generation has lived in a constant growth and prosperity era. What goes up sometimes comes down. I wonder how most will manage if indeed it does get worse. Aesop had a fable about the tortoise and the hare. It is always interesting to see who won that race.

Tim and William have done recent posts about BarCampBankBC which amply speak of what it is about. I can only repeat what they have already said.

This will be my 4th BarCampBank and one that hopefully will start “to foster innovations and the creation of new business models in the world of banking and finance.” in our geographic area and beyond. This direction is long overdue.

I have repeated numerous times that the ability and opportunity for financial institutions to create new products and services has never been better. All of the building blocks are there. The only hampering item is ourselves. We have created structures that make it difficult to foster innovation. We fail to keep our eyes focused on the end event and get caught up in the mundane and minuscule processes. Yes the devil is in the details but that should not be the excuse to limit our ability to be creative. This event is going to have some very interesting people attending. There are a few that I don’t see listed that will also be mentioned.

• Tim McAlpine – the creative genius of Currency Marketing.

• William Azaroff – the man behind Change Everything at Vancity.

• Morriss Partee – the New Englander whose CU Everything is a wealth of knowledge for CUs.

• Nala Henkel – another smart cookie from Currency

• Nancy Zimmerman – one of the most energetic and outspoken bankers I know, and she has heart.

• Stephen Akhurst – a very intelligent Central 1 consultant, he puts together the Innovation Awards for CUs in BC.

• Denise Wymore- Watch out when she starts talking about her pet peeves.

• David Drucker – a GUI expert and an ex-Bostoner (Bostonite? some one help me here).

• Laurel McJannet – she is from Verity which says it all.

• Mark Sadowski – Anyone from New Mexico has to be mentioned.

• Jeffry Pilcher – if you want to talk to Jeffry make sure all your ducks are in a row.

Who is missing? Ron Shevlin, Charlie Trotter, anyone from the Garland Group, Christian Mullins, anyone from Indianna or the Carolinas and a number of others.

Seriously if you haven’t attended a BarCampBank before this is your chance. You will not regret it. Don’t let the $35 registration fee paint it as a non-event. You will come away with some truly invaluable insights you won’t find anywhere else. It is an international event.

Our youngest son returned to his home in Copenhagen last Saturday after a great one month visit. As well, a friend returned home to Powell River who had been boarding with us since January while going to school at UBC. It is always an adjustment in a home when the total inhabitants decrease by 50%. Our oldest son and daughter are here for a visit for the next 2 weeks and after that we are home alone again. At least I won’t have to watch or hear the PS3 with Grand Theft Auto blaring away. That is another story.

The iPhone is working out very well. The phone has been dropping calls once in a while out here in the Valley but in Burnaby-Vancouver there hasn’t been any problems. The ability to have one device deliver all of the applications you connect with is really unbelievable. All of us at work have now had iPhones for a month and the glitter still has not worn off. There is only one minor issue, the inability to have your SMS mesages use ringtones instead of the stock alarm sounds. The best and most used downloaded programs for me would be:

• Evernote – Great synching with your Mac desktop.

• Comic Touch – Just add some humour because who doesn’t need it.

• Exposure – decent Flickr app.

• Jott – very usable app with the notes feature.

• BoxOffice – never have to look for a newspaper to see what movies are playing.

• Stanza – the best book reader. Great classics for free.

• Shazam – I finally know the names of some songs after hearing them for years.

• Facebook – a very decent interface.

And the two best!

• Twitteriffic – much better than any other Twitter client.

• OmniFocus – the absolute best program for to dos, projects, etc. Done in the GTD style with synching to your desktop.

As it turns out there are 10. There are a few more that are useful at times and of course the web sites that have a great iPhone interface.

I have started planning for the two presentations I am doing next month. It is always amazing when you start thinking about what you will say, how you will present it, thinking that there ins’t enough material. Then you get started and you have to hack it back because there is too much material. You could probably spend an infinite amount of time always tweaking the end result. One talk will be at Forum Solutions Partnership Symposium in Indiana. The other is at the CUCC 2008 National Lending Conference in St. John’s Newfoundland. After looking at all the other speakers I feel like a lightweight in a heavyweight division.

I have just started a book by Susan Jacoby “The Age of American Unreason”. In it she analyses of the intellectual condition of the US. She does not pull any punches. It has some great writing with inventive and sharp cynical humour. Rationalism at its best.

Ron has a blog post about the downside of being small. Great post with some definite statements about how small is not the panacea for everyone.

First, small and large are relative terms. They are labels we place upon items in order for us to gain some semblance of order. What is small to some will be large to others and the opposite, what is large for some is small for others. Remember the end of the film Men in Black II?

There is another aspect of an organization’s size that is of a prime concern. How it is managed. You can have any size FI and if it is managed well size, though a consideration, is part and parcel of many other goals and strategies. A badly managed organization doesn’t need size to fail.

Small to me means keeping the organization flat, tight, and productive. It means being able to move on a dime. It means ‘fighting’ with 3rd party suppliers that create expensive products that would force you into a strategy or product that is not even a 50% solution. It means quit ‘whining’ and do what you are supposed to do. Small means have staff meetings where the contribution is from everyone so you formulate objectives that are understood and agreed upon so you don’t need a marketing department to push anything. Small means you don’t have to structure meetings to decide on the colour of the toilet paper in the washrooms. The list could go on and on. It is important that the term small does not get translated in the terms most employ. Small by its nature in today’s society looked upon as an anomaly because so much that we are shown (big) is the antithesis of small. That is why I think ‘small is beautiful’.

Ron and Jeffery are right. You need more coming in that going out. A very simple rule of business. But not all mergers have delivered that ideal and so merging sometimes clouds the issue of what is really necessary – changing the management to at least begin to move forward. Sometimes I have seen mergers to build larger empires of senior management. FIs live and they die, nothing continues forever. Try as you might there may be conditions and reasons that are no longer available or valid to continue.

It would be very easy for the Board to say “we need 10% growth and nothing else matters!” Piece of cake. But when they say “we want at least 5% growth, keep the community happy with at least a 7% dividend, make sure donations are 7% of net income, be sure to continue to contribute to the social capital of the CU and the community, and deliver innovative products that are useful, as well as no line-ups in the branch, etc…well that gets a bit more difficult to manage. Keep the bottom line healthy and you can realize all and more of these goals. That is the tough part. Fine tuning all the aspects of what makes you successful. Growing in all of these aspects makes for a difficult and at times impossible situation. But man is it ever rewarding and satisfying when everyone contributes to making it happen. The biggest enemy of being small? Thinking small.

People ask me how we handle development work at the credit union. There is no simple answer or formula that one can recite as to how ideas flourish into a product, a process or a service. You wonder if they sometimes appear out of thin air.

Today was a prime example. Our e-statement project is finished, done, complete. Next Wednesday the interface will be in place for actual use by the members. All the components were developed in house except for the web site interface which was done by Central 1’s MemberDirect people. What does it do? It puts a link on the web site to a monthly PDF which is an exact duplicate of what the members have been receiving in the mail in paper form. For all the benefits it saves money and paper. But then as we talked about it, something happened.

Why not have a link for an up to date, real time PDF statement? If it is the 10th or 20th or whatever date in the current month, why not just click and a PDF created on the fly and delivered. Your transaction of 1 minute ago would be included. That means besides the depository of a few years of statements on your account, you could get a real time version statement anytime. As all of the methods and code were built, it looks like it would only take a half a day to do that. That means before Wednesday of next week this added feature will part of the launch.

But where did that idea come from? From a simple suggestion that with our ability to trigger real time transactions we could move that forward to being part of triggering real time statements. Was it valuable? I spoke to a few people and yes it was valuable. In fact it would make some businesses very happy in reconciling their accounts on a daily basis. The beauty of the whole function is that we aren’t using an outside supplier to do this on a month-end batch basis. What has been built is real time in-house the ultimate IT mantra. Expanding what we can do in real time gives us the idea for another product. If statement processing had been done by a 3rd party we would have been stuck in thinking in a ‘batch’ mode and never contemplated doing it differently.

I believe that innovation comes from dynamic thinking. Thinking how something can be done now and not later is important in what you have to offer. In today’s instant age much is possible by keeping everything fluid. It is important that you work in the environment you want to live in. There is always another step. If I ever have to get into a lifeboat I want a life preserver now, not pink plastic water wings later.

Morriss recently wrote about the 4 stages of Twitter which was as close as it gets to emulating the stages of experience with this product. I hadn’t realized how long I had been on it and then thought about why, after e-mail, it is the one thing that is always checked.

At first it seemed that the community that would built up around Twitter, with you deciding who to follow and who is following you, would be limited. How many of your face-to-face friends would actually use it tended to be few if any and wasn’t everyone on Facebook anyway. But a community did build and it reached beyond any geographic location that you could imagine. Now you can see people responding to each other were you know you were the conduit in getting them followed or following each other. How many people have you interacted with because of someone else’s introduction to that individual?

There also seems to be a grouping of like minds. I have never asked or heard of anyone’s political persuasion, not that it would matter. There is not much knowledge about age or generation. In fact unless the person blogs and has posted the link you really don’t know much about them. Some post frequently, others rarely. There is a link or a connection to each person that proves to be different with each post. There is a unique insight when someone updates you on what is taking place in their life or their thoughts at that specific instant. There seems to be a common bond that is unexplainable. That unknown connection is why I love Twitter. It is an amazing way to communicate with some amazing people.

At the same time I am always somewhat hesitant on what to post. When compared to what some post, mine seem like drivel. Once in a while you can contribute which is satisfying. But one also needs to say what one doesn’t like. I really don’t like it when someone posts 6 or more times, right in a row. Thankfully everyone has a specific icon so when that starts you can quickly pass through the stream. It is also hard to follow a thread of thought when someone posts a short cryptic message to some unknown @person. If it sounds interesting you can click on @person and hope there is something there to understand. There is tinypaste if you want to go beyond 140 characters but it is rarely used.

Finally it is great to hear what music someone is listening to or where they are but I really don’t want to know that you have arrived at Starbuck’s and are having a double non-fat latté. Sorry but I don’t drink coffee and it irks me that I can’t be sitting across from you with a tea.

I was approached by the people at Cornerstone about writing a piece about me and the credit union. If you have done this a few times it tends to be much of the same. Who, what, why, where, when and how. Pretty standard stuff. But the people behind Gonzo Banker were different and when the article was published it was a pleasant surprise. They are good. The best part is that the Credit Union Foundation of B.C. gets $250 in U.S. dollars.

As we spoke at BarCampBankDallas it became apparent that this new device will offer some solutions to problems we have had in the past. But maybe there is a bigger problem with us.

We have always been thinking of developing applications with the view that someone will be sitting at a laptop or desktop machine. That it is either stationary or mobile for use and that wifi or Ethernet connections may or may not be available. That is the physical environment of the user. But what happens with the iPhone?

Suddenly that environment is passé. Now the device has greater capacities and is in the pocket of the individual. Like a cell phone it will travel everywhere and will have that constant connection. It can be transmitting your geographic location and pushing you updates all the time.

We need to begin to think in more ‘real life’ situations. This may seem crazy but after being married for 36 years I like to know what my wife is doing and where she is. Before I head home from work I like to call her and tell her I am leaving. Sometimes I forget. In the near future this device will be able to tell her where I am. If I am stuck in traffic she should be able to see this. I don’t know how possible this was before but it will soon be a reality.

When thinking about financial services we can now view the possibility of geographic location of the person when they spend their money. If they use a debit card then the place of use can be paired up with the individual’s geographic location. Your alert mechanism for fraudulent use suddenly can take on some new dimensions.

And that seems to be the key, considering these new dimensions and being able to do development to deploy the application on the hardware. Software can become much more robust, much more specific and driven for much more usage. To put a function to use is going to be much easier. To use that function anywhere is going to make a major difference.

Sure there will be the glitzy ideas and software because this is so new and thought of as cool. But creating functional applications given the new parameters, that really could change the way some financial services and products are used and delivered. Fasten your seat belts.

Doug has presented an excellent post about CUs and innovation. But as I commented there is another side.

First I am not saying that all 3rd level CU organizations or 3rd party suppliers fit this pattern. There are a number of organizations and people within these organizations that get it. But in large part most fit the same pattern — keep it comfortable and maintain the status quo.

That pattern and the underlying mantra of most credit unions that their brand is sacrosanct creates the problem for innovation. Please don’t ask me for the answer on this one as I don’t have it. It is almost like the system governs the outcome and there is no reasonable explanation as to why it continues. Why can’t we work together to a greater degree? Because we have a brand to maintain and maybe some collaborative effort will diminish it. Our competitive edge will erode if it was know our CU competitors were involved. Or when we are at the table trying to collaborate we can’t agree because the brands get in the way. Maybe it would be just too difficult to have to re-build something by having to admit previous failures that were never fixed. Common sense doesn’t event get a chance to exist.

When you have a culture of innovation in your credit union it is risky. There are daily challenges as to why you continue to do things as before. In having this view you constantly challenge not only your CU but everyone else. There is acceptance in that you do have a proper product or service in place but that it could always you a bit of tweaking when you have the time and resources to do it. There is always this impatience and not being completely satsified. There is always the frustration of trying to arrive at the right solutions for your members. There is the fear of failure. There is the consequence of having spent so much time on something to see it not working as you thought. But all of this leads to the healthy.

You don’t do anything for the recognition but you do it to serve the members better and to make the staff’s daily routine easier and less mundane. You do it from an open source attitude. If another CU can use what you have and make it better isn’t that something better for all of us? You learn from the mistakes because you are willing to take the risk to make mistakes. You always move forward from a position of the positive. The health of your CU is certainly measured by it’s financial performance. There are also some subjective measures such as what have you produced for the members that they can use and value? Cloning a free checking or youth account doesn’t count. Challenging the status quo both inside and outside the CU is the starting point. Asking a simple 3 letter question is maybe the best way to start. “Why?”

The first day is over and the news is out. New iPhone, .Mac changing to .Me and Snow Leopard Server. Again Apple pushes product and updates its technology to higher levels but this time there is something different.

Apple seems to be directing its eyes to the business sector. Sure the iPhone was launched at consumers but the tools and processes shown are a fair indication that Apple is looking at expanding into the non-consumer area. With what was stated today why wouldn’t any business who has some development budget and has been working on the Mac platform not get excited? There are some great possibilities of using these tools to create some unique and interesting products and arrive at answering some old questions.

The key understanding is that the iPhone is a computer in your pocket. So what would you think 5 or 10 years ago about having that much IT power sitting in your glove compartment? With the wireless availability becoming common place there is now an immediate means to communicate and transmit data. Viewing this from a historic timeline we used to wait until the punch cards were run for the printed work, then it became the waiting for the system to come up before we could use the terminal, our desktop computers were the biggest step in having data and applications available on a desk, then the laptops arrived and we could carry them anywhere and now that same power sits in your pocket and is usable anytime.

Any information or data that you can push or pull can be viewed and worked on. Any place. What will that mean to businesses and to us an individuals remains to be seen. One of the programs mentioned today will give you the geographic location, via GPS, of anyone with an iPhone. You will get a choice if you want that information about you available but if you do then you might not have to answer the cell phone from your spouse asking you were you are. A small point but it is significant. You no longer have to tell people where you are, they will have the means to know where you are.

The questions will be asked will it save time, the precious and finite commodity we all treasure. Maybe, maybe not. But it will change the way we view events, processes and what we have been used to in so many unseen ways. Again technology has an offering that we can either use or it can ‘use’ us. We can either be bombarded by vast amounts of useless information or we can filter and broaden our knowledge with needful and proper information. It all ends in one simple but powerful characteristic, individually we choose for ourselves with our own free will what we will do with this technology.

At work we have been using a program (Mac) called SnapMail for a number of years. It worked very well as the program allowed us to send messages, files and notify people immediately about anything. You could be typing an email and up comes a small screen telling you your wife is on the line or the Revenue Canada agent has been waiting to see you for 30 minutes. But in the last little while it hasn’t been working very well. It doesn’t seem to work with Leopard and Intel machines on Tiger have problems. We needed something different.

We seem to have gravitated to Skype. It really is a pretty good program to communicate with in a small office setting. In fact it has a lot of potential because it incorporates just about every method to communicate with someone — text, video, or phone.

Now what if we can have the same conversation with our members? There will be some who use Skype and probably would prefer it. The possibilities of better and different dialogues are pretty far reaching. It would definitely be a new conversation method. And what about Board members who need to know and discuss information on a periodic basis? This could be a very genuine means to hear and be heard within various groups of a credit union.

WDC – San Francisco. Two staff members head out Sunday for the Apple WDC next week. The agenda is full of opportunities to learn about the inner workings of the iPhone which we have come to see as a means to have some real effect on retail banking. When you realize that this piece of hardware (or something similar) will give the member a truly portable banking facility it is something we need to learn and prepare for. The possibilities to retrieve relevant financial information at any time, anywhere, begins to expand the definition of mobile banking. And Rogers will soon be selling iPhones here in Canada. There should also be more information about the Mac OS server product which is turning out to be a very stable and robust system. Most of what we have built that surrounds the core banking system is Mac based so San Francisco is going to be more than just “wearing flowers in your hair”.

I saw where Apple updated their OSX to 10.5.3. Usually I would wait and let others suffer the challenges but there have been some minor irritations for me with loading a series of tabs in Safari. For the past month if there were 20 or so loading the last 10 would fail to load. It wasn’t working properly at work. Then at home it would be ok with everything loading. We checked everything and nothing. With this update everything works fine. The pages load quickly and all the tabs loading.

This morning I had a great discussion with Morriss Partee of Everything CU. We discussed the upcoming BarCampBankDallas and BarCampBankBC which we will both be attending. The great thing is that we can continue these discussions shortly, face to face. He is one interesting person who has a great deal of passion for credit unions.

Was able to snap up “The Mind of the Market” by Michael Shermer. The inside cover states that the author uncovers the hidden psychology and biology that shape the way we think about money. That sounded interesting. Further down the page it said “Drawing on the new field of neuroeconomics…investigates what brain scans reveal about decision-making processes such as bargaining, snap purchases and establishing trust in business”. This looks interesting. I just hope the writer doesn’t wander off into the Land Contrived Assumptions.

It seems this “new method” of lending is beginning to re-appear on the Canadian market. CommunityLend has a web site with information about itself and what it does. There are some very valid points for peer to peer lending but there seems to be things that need to be discussed, outlined and disclosed.

Will this industry be regulated? In other words with a solicitation to the general public, through a business model that derives profit, is it to be viewed as a “bank”? Lending, for those that have not had much experience, is not just a science but also an art. There are a myriad of variables that one has to view and digest before funding a loan. My fear is that people are getting involved to save money i.e. cheaper interest rate for the lender and higher interest rate for the depositor, without assessing all of the risks involved. Lending institutions are obligated to follow some due diligence in lending due to responsibility to shareholders, owners, members, directors and regulators. If all goes well and there are no defaults everyone is happy. But one needs to plan and assess what will take place when things don’t go well.

CommunityLend is doing this for free. Maybe I have overlooked this on their site but could someone tell me if they are taking any fees or basis points for setting up these P2P loans. I see they have raised $2.5 million in capital so there are some costs to cover here.

The management, directors and advisors are a pretty knowledgeable group of individuals. Are they seeing CommunityLend as a good business that they can invest in? Being solely cynical, if they know the business they know what they can make in profit setup as the conduit for this type of industry. As a middleman they assume no risk and just piece the deal together. I would hope they would divulge their interest without the platitudes about social aspects of P2P lending. You are in it for the money, right? Wouldn’t a proper disclosure be in order similar to mortgage brokering?

Don’t get me wrong, I am for P2P as long as the playing field for all participants in a public call for funds is equal. Banks and larger financial institutions seem to think they are too big to finance smaller lending so there is a vacuum here that needs to be filled. Putting a term loan into a revolving credit card with an exorbitant interest rate does no one except the lender any ‘good’. I worry about people loosing money by not knowing what they are getting into.

It has been close to a month since the last post. April is the month of meetings and this month was no exception. After a month of holidays and arriving back April 7th it has taken 3 weeks to feel somewhat comfortable back at work. The physical and email in-baskets are under control finally.

Something that really bothered me in my travels was the lack of wireless Internet access in so many places. Copenhagen and Barcelona had limited access. The airports were all over the place. Some hotels had it, some didn’t have wireless, some only had landlines. And then there were some with fees of up to $14.95 per day. If there is anything needed in this day and age it is inexpensive free or cheap wireless access. You don’t know how wired you are until you are unplugged.

BarCampBankBC has been announced for September 20 – 21 in Vancouver, B.C. The wiki is already filling up with people and Tim, William and I haven’t sat down together yet. It is exciting to think of who will attend and we are hoping for a good turnout. But BarCampBankNE showed me that you didn’t need a lot of people to make a successful event.

You know it is spring with the NHL playoffs and the tulips in bloom. The weather hasn’t been the warmest but it is around the corner. Right?

When I compare the state of the art gaming machines (PS3 and Xbox) to SL it doesn’t take much to say which is better. I have never been much of a gamer but recently bought the full meal deal, Sony Bravia LCD and a PlayStation 3. Why? The state of gaming has changed quite a bit since Zork and Wizardry. The graphics are better than the cartoons I used to watch as a kid. And with my beginner skills some of these games are going to last me a lifetime. Most of them have a real-time, Internet connection that brings the game into a non-virtual arena. You are playing with and against real people so it lends some concept of a larger human community. In a smaller way that is what SL brings to the table but in a pixelated setting.

Sony has something similar coming out on PS3 so the battle for virtual worlds is heating up.
There are some serious costs of both time and money for a business to set up shop on SL. It would be tough to get any ROI here. People don’t view money and the financial aspects of their life in virtual terms. In fact there is nothing virtual about a handful of cash.

Maybe in some future formats there may be some greater value in CUs using SL or something similar. Is it too early to tell? or are we seeing a technology, hearing the hype, and thinking it can help us. I don’t know for sure but blogging, twittering, YouTube, and Jott seem to be more than adequate in this First Life.