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This is short. I work at a gas station and we sell alchol and tabbaco and many assortments of things. We are required to id (obviously) anyone who looks under 35. A guy walks up who clearly looks 45, and askes for pack of cigaretts while talking on phone. Those customers drive me crazy. So I grab pack and while he is in the middle of his convo I say quit loudly " CAN I SEE YOUR ID PLEASE"? he looks at me mad and hands it to me. With joy I take my time looking over his id to see if it was real. I finally hand it back to him satisfied it was real. And I charge him the ammount. As he is leaving he gives me an unhappy look.

Tl:dr:Dont talk on phone when standing at counter buying something. Its rude and I can be rude to

So now if the cashier wants to ask you something, they have to wait for you to stop talking, or worry that they won't be heard because the person on the phone was talking at the same time as you.

It is not, in fact, possible to not be rude when you interact with someone while on the phone with someone else at the same time. It will not kill you to tell the person on the phone to hold for five fricken seconds while you complete the transaction.

Same here. I have my ear buds in so I can either listen to music or my phone call while I'm at the store. However. When I get up to the cashier, I do take one ear bud out so I can hear the cashier. I don't act like she/he is nonexistent like others are complaining about. Now that would be rude. At that point in time, whoever is on the phone will have to wait.

When you are on the other end, when you are the cashier, it's very rude and infuriating and it makes us not like you. It conveys that you are so busy and so important that you can't even take the time to be decent and treat us like a real person.

Yea, you can though. Just as /u/ticktockbent said, you can still say hello, answer any questions, etc. that the cashier might ask. Honestly, if I am in a grocery store, most of the time the only thing a cashier will say if I am on the phone or not is "hi" "your total is $X" "have a nice day"

If I am having a conversation with someone on the phone, it is actually possible to respond to someone else talking to you.

If you are like OPs guy, who is a douchebag and can't believe that the cashier would actually talk to him, THEN being on the phone is rude, but that exact same thing can happen whether youre on the phone or not!

I go on /r/talesfromretail all of the time and every time I say this opinion its always downvoted, yet noone has given a good explanation as to why this should be considered rude.

Not a cashier but I have been a waiter, and I know how frustrating it can be to ask someone a question and they dont acknowledge you. Along those same lies, my point is that being on your phone, in and of itself, is not rude.

Someone not paying attention while you are trying to interact with them is rude, and this can happen regardless of someone being on a cell phone or not. Also, if someone is on a cell phone, they can be perfectly capable of multi-tasking and not being a self-absorbed asshole when going through some kind of queue!

See this though? This is different. If I am on the phone at a restaurant and the server comes over to talk to me, I say "Hold on" and I engage him like a human being. I answer him, say thank you, smile, etc. I do the same thing when I am buying something from a store if the cashier shows any interest in talking. I won't have an extended conversation with the cashier but I will respond and say thank you and such.

Just like normal people are able to pause a conversation with the person they are sitting with at a restaurant, you can pause your conversation on a cellphone when in a line at a gas station or something. There is no difference, and its not rude.

I guess when you haven't been a cashier, it's hard to relate to. But just because you guys don't understand, doesn't make it false. It's true though. Please don't come through a cashier's line on the phone. It truly is rude to the cashier. Believing otherwise doesn't change the reality of the situation. Whether you intend to or not, you're offending the person taking care of your purchase at that moment.

I work in healthcare and if you can't wait to make your phone call from the time you leave the doctors office to the time you come up to my desk to make your follow up you're an asshole and I will talk loudly over your conversation and ask more questions than needed to verify who you are.