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KeyBank awards cardholders can book air, hotel and car rental travel accommodations by logging into their online account and searching the travel sections at the redemption website. Cardholders can use their points to cover all travel costs or partial costs, and they can pay some expenses using a credit or debit card. Individuals using a KeyBank private Mastercard credit card can use their rewards points indefinitely, because the points do not expire. Points earned using traditional KeyBank rewards cards expire after 48 months.

Rewards cardholders can download the rewards point guide at Key.com. They can exchange points for items in several categories including gift cards from merchants and restaurants, electronics, and charitable donations. KeyBank credits cash back point rewards directly to the cardholder's debit or credit card, and there is no fee for redeeming points. Cardholders automatically earn rewards points by participating in normal banking activities such as using the card to pay bills or by shopping at local retailers. Consumers enrolled in the program can shop special deals and earn extra points.