Overview: In Forrester's 38-criteria evaluation of the cloud strategies of online collaboration software vendors, we identified eight significant collaboration services providers - Box, Cisco Systems, Citrix Online, Google, IBM, Microsoft, salesforce.com, and Yammer - in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria for constructing an
online collaboration service and where they stand in relation to each other. Given the relative immaturity of this market and the nature of client questions about it, Forrester chose to evaluate the overall strategies.