When your standard inkjet or laser printer prints blank pages it is often because ShipWorks is set to download labels in a thermal format instead of a standard format. This results in a “blank” page being printed with the standard template.

The Process

Check that Standard Labels are Downloading in the Correct (Standard) Format.

1. In ShipWorks, click on the Manage tab. Then, click on the Shipping Settings button.

2. On the Shipping Settings screen, select your shipping provider from the list on the left. For this example we will select USPS.

3. In the Settings tab, click on the blue link for Defaults - [the provider name].

4. On the Shipping Profile screen, scroll down to the Labels section. Then, ensure that the Requested label format: drop-down has Standard selected.

5. Click OK to close the Shipping Profile screen.

Check Filters and Printing Rules

1. You should still be on the Shipping Settings screen (Manage > Shipping Settings). With the shipping provider selected, click on the Printing tab.

3. Review the Output Rules to ensure that they look like the screenshots below. If they do not match, please see the article on how to set your default printing rules.

For USPS:

For FedEx and UPS:

Note: The only difference between USPS and FedEx/UPS printing rules is the addition of international orders including “Commercial lnvoice” print out. This should not affect the label setup.