Complementary Medicines Group (CMG) is a service provider to the complementary medicine, food and over-the-counter pharmaceuticals industries.

Now supplying

Raw Materials

At CMG we specialise in supplying quality raw materials suitable for all pharmaceutical, nutraceutical veterinary pharmaceutical and animal nutrition applications.

Contract Manufacturing

We can supply your business with a range of AUSTL and AUSTR dosage forms and stock or customer formulations at competitive prices from domestic or international GMP approved manufacturers.

Marketing Services

How strong is your brand? How unique is your offer? How good is your brand at attracting new prospects? The stronger your brand, the easier it is to attract potential customers, and the more likely it is that you’ll keep your existing clients.

Welcome to Complementary Medicines Group

Complementary Medicines Group (CMG) is a service provider to the complementary medicine, food and over-the-counter pharmaceuticals industries.

We think the customer should have the cream, not the other way around. So we’ve developed a different approach to the supply and servicing of complementary medicines, to make your life easier and to deliver your products faster.

This is what we offer:

A unique online order tracking and electronic pre-delivery advice system

Using the latest technology, we’ve developed a tracking system that allows you to log in to your own page and track the progress of your orders. We even have an iPhone app, so you can track your delivery when you’re out of the office.

The only 24/7 customer service hotline available on the market

Night or day, you’ll have access to key information about your orders and quotes via a telephone hotline that will be manned 24 hours a day, seven days a week. You will always get to talk to a real person.

Innovative delivery technology

Being a small player has benefits of flexibility and agility. Accessing our extensive industry contacts, we are able to offer specialised dosage forms such as effervescents, soft chew pastilles and lower production quantities. We offer all this while still maintaining competitive pricing.

One point of contact instead of 7

Instead of having to deal with 7 different points of contact for your ordering, you can now call CMG for all your needs, including;

Bulk tablets and capsules and softgels

Fully packaged capsules and tablets

Liquids and creams

Bulk and sacheted powders

Regulatory advice and Listings

Stability services

Labels and packaging

Marketing services

Presentations and building product rationale

Our Vision

We will be a conduit for innovation, by bringing new concepts and technology to sponsors of complementary medicines in Australia, and take the hassle out of the management and sourcing of products and services.

We will create a new kind of supplier of complementary medicines that will set a new benchmark for customer service by providing an online product delivery tracking system, 24/7 customer service hotline and electronic pre-delivery advice service.

Download Our Brochure

Customers Say...

We have been involved with Craig and his team at CMG indirectly through our supplier. CMG facilitated the manufacture of our finished goods and their professionalism, flexibility and transparency throughout the process greatly contributed to the successful launch of our products.Amisha Jeram, Sourcing and Supplier Development Buyer ANZ, Nutricia Australia

I have known Craig for many years and have always found him to have the highest integrity and an honest approach to getting things done in a pragmatic, efficient manner. Craig is interested in long term relationships and works with me to continually get the best outcome on a long term basis.Roger Sanderson C.A, BCom, Real Vitamins Limited

After experiencing one contact point instead of seven that CMG offer, it is difficult to go back to searching out that information myself. It’s very convenient being able to get everything done in one place.Paul Keogh, Technical Director, Fusion Health

I met Craig and the CMG team through a chance meeting after we had run into problems with a previous manufacturer. I was taken by his outside the box thinking, which is something, which I believe is lacking in the industry today.
The CMG team has provided an easy service that helps overcome problems with manufacturing and provides superior, innovative products.Selasi Berdie, R & D Manager, Body Science

Quite simply, Craig at CMG is at the pinnacle of the industry, setting standards for service and professionalism that far surpass his industry peers.Adrian Curtis, Group Finance and Administration Manager, Key Sun Laboratories

The team that Craig has developed around him at CMG is a great blend of experience, expertise and a high level of customer service. The team is able to offer a full turnkey product solution to a range of product types from a very broad range of suppliers.
Craig has always maintained the highest level of professionalism with a wicked sense of humor that can turn a difficult situation into a much more relaxed one.Professor Reg Lehmann, General Manager R & D, Integria Natural Healthcare

He is the only person who keeps me in touch with the industry, the trends and new product ideas. He is creative in everything he does and his technical knowledge is second to none. CMG adds immense value to our business and their communication systems mean we always know where our products are in the production cycle.Peter Jamieson, CEO, Australian Natural Care Products

It was obvious from our first few meetings that Craig and the team at CMG has extensive knowledge of the ins and outs of the industry.
They act with Integrity and without Integrity nothing works.Josh Sparks, CEO, Thrive Collective

Craig is always looking for what’s missing in the industry, I am constantly amazed by the contribution he brings. It’s clear how passionate the team at CMG are about the field and they are always looking for ways to improve themselves.Ryan Gorman, CEO, Network Nutrition

The team at CMG are constantly looking for new ways to combine fun, Innovation and unparalleled service; their service makes life easier for their clients by taking the hassle out of new product development and manufacturing.Rochelle Trail, National Business Manager, Practitioner and Health Foods, Key Sun Laboratories

CMG have done everything possible to assist our business, whether of direct benefit to them or not, while they were able to generate new business within days, which was an unbelievably fast turnaround, they also helped us iniate other direct business. They were a fundamental part of our entry into the Australian market.Eric Anderson, VP Marketing, Aker BioMarine

I’d pick more than three attributes if I could, trust is a finite resource in the market these days and that’s what Craig delivers.Richard Armitt, Procurement and Planning Manager, Integria Natural Healthcare

CMG are able to find unique positionings and concepts based on science and complementary methods of action .The more we spoke, the more I realised Craig’s passion for the industry.Lalen Dogan, General Manager, GC Rieber Australia

While we have worked on a number of projects together over the years, the most recent proved to be challenging for Craig to keep all parties happy. Craig managed to pull this off with an outside the square solution. He is an absolute pleasure to work with.Tony Giam, CEO, South Pack laboratories

Craig is an exceptional sales manager and operates with a high degree of professionalism and an attention to detail.
He has wealth of experience in the Complementary Medicine Industry and is committed to excelling in his specialties of business development, manufacturing and research & development. He also has the ability to quickly acquire and work with new knowledge.Nathan Cheong, Managing Director, FIT Bioceuticals

Craig is a high energy innovator with deep industry knowledge who delivers creative and timely results.Brett Saunders, Saunders and Saunders Legal

The complementary healthcare industry is better for Craig being a part of it. Craig’s contribution to the Healthcare industry is immeasurable, his passion is innovation and its what drives him to do what he does.Gabby Campbell, Operations Manager, Ferngrove Pharmaceuticals

Craig is well known, trusted and respected throughout the industry due to his extensive experience, vast knowledge and high level of professionalism. Working with Craig is not only a pleasure, but he has helped my business grow over the years by keeping me up to date with both product innovation and industry developments.Tony Patrick, General Manager, Vita Gold

I have had the pleasure of doing business with Craig for over eight years and have found him to be the most customer focused of all my suppliers. He put in effort and knows what good service looks like.Stuart Bushby, Acting GM Procurement, Integria Natural Healthcare

The CMG team are experienced and result driven with a business focussed on quality and professionalism, They are a pleasure to work with.
I find working with Craig personally an enjoyable process. Craig knows the whole industry supply chain intimately. He has a passion for New product development, innovation and technology.Evan Hayes Director of Procurement and New Product Development

CMG maintains a superior, cooperative and reliable customer relationship with us. We believe CMG provides competitive pricing and a service level of excellence. Staff members at CMG are responsive, knowledgeable and helpful.
CMG provides products that we can trust and rely on for quality and are of high standard that we can put our brand too.
We will always choose to work with CMG where we can.Fiona Keogh, Senior Technical Product Development Manager, FIT Bioceuticals

Within our business there are some challenging niche areas that CMG and Glenn have been able to work with us on. With the complexities of our requirements, having a single contact has streamlined this process, saving us time and money. Glenn’s flexible approach means our company now has solutions to challenging problems, tailored to our needs and within our budget constraints, which we have seen translated into increased sales. Kris Bray, Nutritionist, Frankling Custom Feeds

My experience with CMG has been overwhelmingly positive. Craig and the team go the ‘extra mile’ to support our needs, which for a small company saves us a lot of time. Their manufacturing and general industry knowledge makes the journey from product concept to reality an easy transition. Daniel Baden, Managing Director, VitaSerach Group

The team at CMG are fantastic to work with. They are professional, passionate about the industry and highly quality focused. They collectively possess an in-depth udnerstanding of the industry as a whole, making them an ideal partner for us.Cate Lilja, General Manager – Sales and Marketing, Ingredient Box

The staff at CMG are incredibly helpful and will go out of their way to be of assistance. My experience is that they always come back with prompt and accurate feedback on the products presented – or if they don’t have the answer, they acknowledge receipt of my email. It makes such a difference known that my emails have been received!!April Luo, Account Manager, Cactus Botanics

Quite simply, CMG is at the pinnacle of the industry setting standards that surpass their industry colleagues. I can confidently say that this business operates with both high levels of integrity together with passion and devotion to the industry. CMG’s work ethics are second to none and it outclasses all it’s rivals.Adrian Curtis, Group Finance and Administration Manager, KeySun

Craig’s experience and business manner means that their business model is genuinely innovative and I cannot think of a single sponsor, manufacturer or ingredient provider who have shown this depth of industry understanding.Ross Norris. Senior Brand Manager, Planet Health

Nothing takes long with them, they waste no time in going back and forth – rather, they give me clear instructions to work with from the start. Another thing I love about working with CMG is they don’t sugar coat anything, instead, they give honest feedback from the start rather than multiple emails and phone calls down the track.Todd Guo, Sales Manager & Technical Support, Jiaherb

If you’re thinking about bringing out a single product or launching a new product range; if you want to update a current product range; or if you simply want advice on how to label a food product so that is compliant with the Food Standards Code, CMG can help.

Most people are unfamiliar with the Australian therapeutic goods regulatory environment, and can be overwhelmed by the processes of product development, listing or registration, manufacturing and post market reviews. With extensive experience and a vast network of industry contacts, we can prevent this confusion and help you to bring to the market a product that is fully compliant with the regulatory requirements.

In Australia complementary healthcare products are classed as medicines and must be listed or registered on the Australian Register of Therapeutic Goods (ARTG) through the Therapeutic Goods Administration (TGA). We can facilitate all aspects of this process by providing the following specialist services:

Claims formulation and substantiation

Listed medicine applications

Evidence packages

Label development and reviews

Advertising reviews

GMP preclearance for overseas manufacturers

Review of product specs and documentations

Response to section 31, request for information from the TGA

ACCM applications

Proprietary ingredient notifications

Liaising with the TGA

We can also assist in addressing other issues that may arise during the process of bringing a product to market, and during post market monitoring.

In July 2009 compliance with the quality control section of the PIC/S Guide to Good Manufacturing Practice for Medicinal Products became a legal requirement.

Post July 2011 it will not be possible to have your product released for sale unless your manufacturer or release for sale agent has your compliant stability on hand.

Even if you have the data to justify your two or three year shelf life you now have to perform ongoing stability studies in addition to this.

CMG’s experts can design a protocol for your product to fit into one of our existing groups. This means we can save you up to 60% of the cost when compared to a stand alone protocol.

Stability of a medicinal product must be monitored in a continuous program in the retail packaging over the product shelf life. This is to determine that the product remains within specification under the labeled storage conditions until its use by date.

The minimum requirement is one batch per year of each formulation of product manufactured in every primary retail packaging configuration.

The testing criteria must be designed to detect stability issues such as active level deterioration, change in the levels of impurities and disintegration / dissolution profile changes. The raw data is required to be reviewed by a competent authority and summary and final reports made available to both the sponsor, manufacturer (where different), including the individual authorized to sign Release for Supply and the licensing authorities.

The principle of grouping like products together into a stability group is specifically noted in 6.29 of the PIC/S Guide to Good Manufacturing Practice for Medicinal Products January 2009. This is in recognition of the reduced risk generally associated with complementary medicines. The bracketing of formulations within a stability group must be scientifically justified in terms of the same dosage form, similar formulation and similar packaging type to be considered acceptable as essentially similar products. Rotation of products and selection of products from several equivalent manufacturers within the justified group in the on-going stability program is also allowed with appropriate scientific justification.

Requirements

The on-going stability program must be described in a written protocol for each product allocated to the stability group based on the dosage form, formulation type and retail packaging as listed on the ARTG. The protocol must specify the parameters of the stability group.

Test methods used for the stability testing of products need to be validated as stability indicating, to a standard consistent with the TGA’s Finished Product (Medicine) Analytical Procedure Validation for Complementary Medicines.

Stability indicating HPLC methods for vitamins are required, with testing to be performed at each time interval

Where herbal ingredients are present, chromatographic profiling by HPLC or HPTLC must be included in the protocol. Comparison of the profile at each time interval will possibly indicate the presence of impurities or breakdown products.

The results of the on-going stability programme for each of the products within a scientifically justified stability group will be able to be applied to determine that the product remains within specification under the labeled storage conditions until its use by date as per the compliance obligation.

This requirement will allow several product improvements, such as adjustment of stability overage levels, reformulation of products to delete poorly performing actives or add other synergistic actives and improved active levels. Review of packaging types, specifically for export markets and where appropriate extension of shelf life claims will be able to be made.

For info on our stability Services This email address is being protected from spambots. You need JavaScript enabled to view it.

References

Technical Guidance on the Interpretation of Manufacturing Standards On Going Stability Testing for Listed Complementary Medicines June 2010

PIC/S Guide to Good Manufacturing Practice for Medicinal Products January 2009

At CMG we specialise in supplying quality raw materials suitable for all pharmaceutical, nutraceutical veterinary pharmaceutical and animal nutrition applications.

We can offer a wide range of:

standardized botanical extracts

amino acids

vitamins

minerals

actives and excipients

for your tablet, capsule, powder and liquid formulations.

With over 30 years of combined experience in sourcing and presenting quality, and in most cases compendia grade, materials to the Australian and New Zealand manufacturing industries we are certain we can assist with all of your raw material requirements.

Access to over 2000 materials, many available ex stock at our Sydney warehouse, gives us the flexibility to be able to provide your materials requirements, many at short notice.

Our international sourcing affiliates are there to help. If we do not currently stock what you need then we will get it for you, ensuring we maintain our established high quality and suitability standards.

CMG specialises in sourcing and securing new and innovative raw materials to drive forward the development of new products for the Australian and New Zealand markets. Our regulatory affairs specialists ensure our products meet all regulatory requirements.

A willingness to think outside the square and take on new products means we can offer other than “me too” materials to clever forward thinking new product developers. Talk to us about what you need. We are prepared to listen and work with you to get that new idea over the line.

Let CMG be your first choice for raw materials and ensure you get the service and support that you need to get your product to market and keep it there with a minimum of fuss.

Call us now, take advantage of our 24-hour hotline where you will always get to talk to a real person.

Avoid the herd mentality and talk to people that really care.

For more information please contact Craig Fallshaw This email address is being protected from spambots. You need JavaScript enabled to view it.

As commercial photographers, CMG is commissioned to work on a broad mix of photographic assignments.

Many of these assignments are studio based or on location in and around Sydney. Others require shooting at multiple locations across Australia and overseas.

The photographs we take are generally for marketing or advertising materials such as company brochures, print advertising, product brochures, websites, project case studies and annual reports.

We also offer commercial portraiture.

CMG’s Photographers are well experienced in interpreting communication briefs to ensure the resulting images fulfil their purpose.

Professional product photography is our specialty. Our product photography studio is located in Sydney and will provide you with outstanding product photos. We have the specialised lighting and equipment that professional product photography requires and can guarantee you a stunning job.

Since product photography is our specialty, our photographer can take photos of almost anything including photos for:

Label artwork

Advertising

Brochures

Websites

Product leaflets

Posters & Billboards

Images libraries & business cards

Commercial portraits

Photography for annual reports

Contact our sales department for more information By email: This email address is being protected from spambots. You need JavaScript enabled to view it.