User Interface Goals, AI Opportunities

Henry Lieberman

Abstract

This is an opinion piece about the relationship between the fields of human-computer interaction (HCI), and artificial intelligence (AI). The ultimate goal of both fields is to make user interfaces more effective and easier to use for people. But historically, they have disagreed about whether "intelligence" or "direct manipulation" is the better route to achieving this. There is an unjustified perception in HCI that AI is unreliable. There is an unjustified perception in AI that interfaces are merely cosmetic. This disagreement is counterproductive.

This article argues that AI's goals of intelligent interfaces would benefit enormously by the user-centered design and testing principles of HCI. It argues that HCI's stated goals of meeting the needs of users and interacting in natural ways, would be best served by application of AI. Peace.