Postage & Delivery

Postage & Delivery

Postage and packing is £4.25 per order within the UK and £7.55 per order within the EU.

We aim to despatch plants within seven working days of your order being placed, though at busiest times during the height of the summer, please allow up to 14 working days.

We use Royal Mail, to keep postage charges to a minimum. If you think you might not be in to receive your package you can - if you want to - add a message to your package, eg "if out, please leave in porch", "if out please leave with a neighbour" and tell us what you want us to put on the package in Customer Notes.

Your plants will be sent to you ex-pots, with most of the soil removed from the roots, and carefully wrapped in newspaper. The plants travel happily this way, and postal charges are kept to a minimum. Each plant is individually wrapped, and is accompanied by a label. The plants travel happily through the postal system and because they are drought tolerant they suffer no ill effects at all in transit.

Very very occasionally packages do go astray.
If your package has not arrived please first of all check with your local SORTING office (not Post Office) as in 99 cases out of 100 the package will be there.
We know this because we sometimes get packages returned to us marked "not collected" after languishing in the sorting office for 21 days
You should have a card pushed through the door to say that have tried to deliver - but we are not certain that they always do this! So please do check there first.

In the unlikely event that your goods do not arrive, we can treat them as lost after 21 working days when the order will be replaced. We claim from the post office but you are required to confirm to Royal mail that the goods have never arrived.