Quality Management

Quality CirclesTo develop and constantly improve the awareness regarding quality related
topics in the company Tropiflora Sri Lanka introduced Quality Circles. The members
of this circles are responsible for all involved branches of the supply chain.
As an example field officers, graders, packers, export manager and quality responsible
are discussing implementing actual issues of the daily business to constantly
improve the production and export-process.

Product Specification
Product specifications are essential for calculation, incoming goods inspection,
communication, vase life test etc. Their function is the technical description
of a living product to achieve an extensively standardisation, which can be
controlled through the entire supply chain. In an international business they
ease the communication and assure that customer and supplier speak the same
language regarding product features in the daily business.

Quality Slip
All the boxes exported by Tropiflora contain a so called “Quality Slip”.
This paper carries number and signature of the person responsible that the box
contains only products which meet the product specification. This slip allows
to trace a product back to the field and allows a profound analysis in case
the customer is not satisfied with the product. In addition this item underlines
the responsibility of farm employees regarding the quality process.

Temperature Monitoring
The temperature development inside a box during the transport is basically related
to following factors: Provenience, time and route. Provenience and time can
be considered as given. The route can be influenced by selection of the appropriate
airline and freight agent.
To find out more about the temperature development on our routes Tropiflora
adds temperature control devices to shipments. After arrival of these shipments
the data is analysed and used in negotiations with our freight partners regarding
improvement of the conditions. The method is as well very useful when it comes
to evaluation of new routes.