TERMS & CONDITIONS:

Please read our terms and conditions carefully. When making a booking, you accept all booking terms and conditions. It is your responsibility to ensure that all the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of booking.

CHECK IN/CHECK OUT:

Check-in time is available from 2pm on the day of arrival. The reception is not staffed at all times, please enter the property with the code that will be provided in your pre-arrival email if the reception is not open. Check-out time is by 10am on the day of departure.

GROUP BOOKINGS:

Group bookings are welcome At Soul when you book as exclusive use and you will have full use of the property.

CHILDREN POLICY:

Children are welcome to stay at Soul when the property is booked as exclusive use. Childrens prices for accommodation are included in the standard rate and refer to using existing bedding. Additional charges will apply if port-a-cot or if a sofa bed is required. No children under 12 years of age are allowed to stay when booking by per room.

NUMBER OF GUESTS:

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is provided by Soul of Gerringong. The use of extra beds other than the number booked will attract an additional cost.

PARKING:

We provide limited off-street parking for guests and there is street parking directly in front of Soul of Gerringong. Parking cannot be reserved at any time.

INTERNET:

We provide free Wi-Fi internet for guests only. The connection of the internet during the stay is not guaranteed and may be disrupted or not available without notice.

ADDITIONAL CHARGES:

A credit card authorisation must be provided to management upon confirmation of your booking. Any damage, loss or expense incurred as a result of breach of these terms & conditions will be charged against your credit card. Examples include but are not limited to breakage, loss, damage or excess cleaning requirements (managements discretion). A fee will be charged for soiled mattresses and/or smells of cigarette smoke inside any building.

Extra cleaning fee will be charged if left in extremely dirty conditions. If sink is provided, guests are expected to wash up all dishes and leave kitchen equipment as found at check-in.

LOST KEY POLICY:

Keys that are not returned at time of check-out will be charged at a cost of $25. This will be charged to the credit card held as the bond.

PETS:

No pets are permitted in the grounds of the property. Soul of Gerringong is a non-smoking property at all times.

NOISE POLICY:

After 10pm all noise is to be kept inside with doors closed. Soul of Gerringong is intended for holiday purposes only. We are located in residential area, so parties and gatherings strictly prohibited without prior permission from management. Disturbance to other Soul guests and neighbours including excessive noise and music is prohibited at any time of the day or night, and may result in eviction without refund.

SCHOOLIES POLICY:

Soul of Gerringong does not accept Schoolies reservations.

SMOKING POLICY:

All guest rooms and communal spaces are non-smoking including decks, poolside and outdoor areas. Guests who wish to smoke can do so outside the front gate. Any traces of residual smoke will incur an additional cleaning charge of $250. Any additional costs for cleaning of lounges, cushions etc may be added where necessary.

LENGTH OF STAY:

Minimum length of stay restrictions apply to certain rates during special event periods. There is a standard 2 night minimum stay.

RATES:

Rates quoted are in Australian dollars and are subject to change at any time and availability. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate of price only, which is subject to written advice on the booking confirmation.

PAYMENT POLICY:

Exclusive Use: 50% of monies due is payable at time of booking. The remaining 50% is due 30 days prior to your stay.

Direct Deposit option available as well as Visa and Mastercard (1% credit card fee applies). A credit card pre-authorisation of one nights stay will be held on all bookings as a bond for your stay.

Per Room: Full payment is required at time of booking. If payment is not received within 48 hours, Soul of Gerringong reserves the right to cancel the booking.

Soul of Gerringong will only accept payment by Credit Card (Visa and Mastercard only 1% credit card fees apply), or direct deposit payment.
A credit card pre-authorisation of one nights stay will be held on all bookings as a bond for your stay.

CANCELLATION POLICY:

Soul of Gerringong is a small business and cancellations affect us greatly.

Exclusive Use:

To secure your booking, you must pay a non-refundable deposit of 50% + any applicable booking fee. The deposit is non-refundable.
If you cancel a booking, you will only receive a refund if the dates are rebooked by us to another guest for the same value.

No cancellations are accepted on the day of arrival or after check in. You will be charged the total of the reserved stay under all circumstances.

Per Room Basis:

If cancelled within 60 days of the booking, 50% of monies paid will be charged.
If cancelled within 30 days of arrival, 100% percent of the booking will be charged. unless dates and rooms relevant to that booking can be re-covered. Any dates not rebooked will be forfeit by the guest.

TRADING TERMS:

Soul of Gerringong reserves the right to open and or all room if payment terms are not met.

COUNCIL:

Soul of Gerringong is operated to the guidelines set out in the Kiama Municipal Council Short Term Rental Accommodation. All guidelines must be adhered to or can result in eviction from the property.

PRIVACY POLICY:

Soul of Gerringong is subject to the National Principles in the Privacy Act 1988. We will collect personal information about you directly from you when you communicate with us over the phone or by email. The type of personal information collected by Soul will include your name, address, telephone number an email address. We may use your personal information to provide marketing materials, monitor the service provided to our guests. If you do not wish to subscribe please let Soul know by unsubscribing. If you send emails to Soul that contain confidential information, you do so entirely at your own risk.

DISCLAIMER:

Soul of Gerringong has worked to ensure that the contents of our site is accurate and reliable. However, errors may occur. Soul of Gerringong disclaims any warranty of any kind, whether expressed or implied, as to any matter whatsoever relating to this website any any links to or from this website, including without limitation, warranties as to merchantability, non-infringement or intellectual property for any particular purpose.

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