Bereavement Services Service User Questionnaire - Cemeteries

This questionnaire is used to gather information and feedback relating to the Birmingham City Council Cemeteries service.

Data Protection Act 1998: Birmingham City Council will use the information that you give in this questionnaire for the management of cemeteries and crematoria. The information will not be divulged to anyone else outside Birmingham City Council.

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1.Please indicate which of the Birmingham City Council cemeteries this questionnaire relates to.

We will do everything that we can to ensure that the service provided by Bereavement Services is satisfactory and meets the needs of our Service Users. Please tell us below if you have any comments or suggestions relating to the service.

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3.Did you find the council's staff to be helpful and courteous?

Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

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4.Do you consider the Council's charges to be reasonable in relation to the overall cost of the funeral?

Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

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5.Have you found the Cemetery employees dressed appropriately for the service that is being provided?

Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

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6.Was the service provided at the time and the place you specified?

Yes

No

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7.Have you found any literature provided to be clear and understandable?

Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

If the literature is not clear please provide details so that we can look at improvements that can be made to the information that we provide.

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8.Do you consider that the service which you have received was delivered fairly and sensitively?

Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor

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9.Was the grave preparation to your satisfaction?

Yes - Excellent

Yes - Good

Yes - Adequate

No - Poor (Please provide further comments below)

Please provide further details

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10.What do you think of the standard of grounds maintenance in the city cemeteries?