Terms and conditions

Shipping

All items are shipped from England. Everything is handmade to order so please allow 1-3 days for items to be dispatched.

All orders sent within the UK will be sent via First Class post (1-2 days delivery time).
All orders sent Internationally will be sent via Airmail (3-5 days to Europe, 7-10 days to Rest of the World).

Every bag is carefully wrapped in tissue and sent in a box to ensure it arrives looking just as beautiful as it did when it left studio!

Payment

Payments can be made by credit card using Paypal.
PayPal enables you to send payments quickly and securely online using a credit card or bank account. If you use a credit card, sellers don’t see your credit card number – it is safely encrypted through PayPal’s secure server.

Refunds and Exchanges

I really hope you will love your new bag!

However if for some reason you don’t, please e-mail us at emma [!at] emmagordon.co.uk within 48 hours of receiving it and we will explain what to do and where to send it back.

You will be responsible for the costs to send back. Please make sure you use a tracking service when returning any items.

Please ensure the bag is sent back in the condition it was received, unused and complete with tags.