“It was really frustrating because I was super excited to get the phone,” Liz Brown of North Philly tells KYW Newsradio. “And when I got it I was in love with it, even more than I was with my original Note, but soon as I got messages about a recall it was one of the most painful things.”

She says both Samsung and her carrier notified her about the recall.

Brown says she ordered a cheap phone early summer knowing she was going to get the Note 7. And while disappointed, she says she’ll remain a Samsung customer:

“I’ve never had an issue with Samsung before so I’m not going to hold this against them. I love the old Galaxy Note and I’m pretty sure I’m going to enjoy whatever one the replace this with.”

Employees at a T-Mobile store in Center City tell KYW many customers feel the same way as Liz.

They say lots of customers still had their old phones, which they will use until the new Galaxy Note is ready, adding people seemed to have a hard time giving them up, but they have no other choice.

Andrew KramerAndrew Kramer is a General Assignment Reporter at KYW Newsradio who covers any news, sports or feature story that comes his way.
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