Working with IT Help Desk template

I have installed IT help desk template now I want to know how I go aboutimplementing it. I have It help desk department one manager and other staff,some other department too.When user click new service request, service request form open. Form containsfields like title, customer, assigned to.

Now I want some automation. Form should not ask for customer, because useralready logged into system. When click on submit, service request shouldautomatically go to service request manager.

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2 Answers Found

You are going to have to create a custom workflow with SP Designer or VSStudios, if you have moss you maybe able to get away with using Document approveworkflow. We are working on something similar using HD template, the templatejust creates a few good lists and views and ties it together under a site, theautomation process is built into it.

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