Author: csmagazine

Save the consumers Initiative wishes to notify and invite the general public to the 2019 consumer Protection conference theme: “Consumer Education As Way Forward to Consumer Protection” The consumer protection conference aims to protect consumers from overreaching, deceptive, abusive, or fundamentally unfair practices by businesses. Without this kind of knowledge sharing gathering, consumers would quickly Read More

The chartered institute of logistics and supply chain management in partnership with milat business school is set to have the first supply chain management conference in Nigeria, this would bring together experts from the field of supply chain management to discuss their common challenges and focus on a brighter supply chain process, the conference would Read More

You must have been a victim of time abusers perhaps you are the type that takes time for granted. At the last customer experience management conference that held in Lagos, I was open to a new chapter of time management by Oladele Dosunmu a renowned trainer who has stayed in the United kingdom for a Read More

Making a good impression is vital in business but making a cosmetic impression would certainly kill business, I went to a financial organisation for a transaction the customer service representative lady that attended to me happen to be much more conscious of herself compare to the job, her look was so cosmetic, she has Read More

Eventually, there will be service break, something would go wrong, a customer would be upset by someone’s mistake and when it happens how prepared are you to own the mistake and apologies by using I am sorry phrase appropriately to anyone affected. The gap between compensation and genuine apology are far apart, you may offer Read More

The 2018 customer experience management conference is here again and the theme is centred around the digital experience, it is a platform for CEO’S, Managing directors, Customer service heads, Marketing managers and customer service representative, customer service is everyone business from the janitor to the Chief executive officers, the conference would be two days during Read More

Every organisation, company, or business must have a very strong customer service team, as it is the customer service agents that make the total customer experience one to always remember as pleasant. The customer service team comprises persons who cater to the questions, enquiries, and overall needs of the customers. They serve as a major Read More

The door for the 2019 Nigeria customer service ambassador has been opened for application and nomination, according to Aliyu ilias the ambassadorship status is a platform that gives customer service and experience enthusiast in Nigeria an opportunity to be part of the process of promoting excellent customer service in Nigeria with his or her introduction Read More

BEN TV, UK. Partner’s customer service awards limited for the 6th edition of the customer experience management conference. Following the impact achieved by the past editions of customer experience management conference, BEN TV, UK. See reasons to encourage companies to deliver excellent service to customers by attending the Customer Experience Conference and Masterclass. BEN TV Read More

Over the years, customer experience management service has become a secret to profit-making in businesses as well as a tool for business sustainability. However, following several complaints consumers and further research through mystery shopping of organisations/companies and providers of goods and services, customer experience management experts conveyed by Dr Aliyu Ilias, came together to present Read More