Hi, I got my Z10 2 months ago and a couple of weeks ago the alarm stopped working - when I have it on the bedside mode the clock screen turns white but no sound. I've tried reloading several times and still no luck. The phone also heats up randomly where the back gets super hot. help please!!

fourstringfuror

10-03-2013 11:55 PM

Re: Z10 alarm not working and overheating

Do you have the latest OS?

tsac

10-06-2013 05:38 PM

Re: Z10 alarm not working and overheating

Make sure your using the charger that came with the BB. Also it is possible the battery is defective. Go back to the carrier or store and tell them whats going on. they should either replace the charger, battery or possibly the phone.