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OK perhaps you could tell me what the actual problem is, the information request just states that it is no freezing adequately what do you mean, is the fridge temperatures OK but the freezer is too warm.

OK this is your problem, the appliance is designed to work in an environment that is constantly between +16-30C. If you put it in an area below this, shall we say in an unheated garage then the temperature can get to a temperature that is below that at which the refrigerator operates. So what subsequently happens is that the fridge maintains the correct temperature but the freezer defrosts and starts to increases until it reaches that of the fridge. If you move the appliance into a warm heated area it will function perfectly. If you look at your user handbook it refers to this factor. Unfortunately this is not a product fault, it is just a location problem.

Would you therefore kindly rate the information given by selecting from the star rating system at the top of the page, if you need further information do come back to me. Thank You for using JA and have a good evening ~ Ian

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.