Real User Monitoring

Real User Monitoring

Real User Monitoring (RUM)

End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution.

Real User Monitoring to Improve User Experience

Real User Monitoring (RUM) monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions—giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

Key Benefits

Visibility into application end user experience for all users, all locations, all the time – on web, cloud and mobile application services

RUM Protocols

RUM supports wide variety of enterprise applications and protocols. RUM also includes a Software Development Kit (SDK) to build many custom integrations to capture user experience in specific applications, such as for the banking and telecom industries.