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I can't remember my Pocket ID password!

If you have forgotten your Pocket ID password, our Support team can help send over a password reset to the email address under which you originally registered your Pocket ID. Please tap on "Contact us" in the top-right corner to reach out to us, or click on "Submit a Request" if you are viewing this on a browser. For verification purposes, be sure to provide:

The registered e-mail on the account

The approximate timeframe in which the account was created

The in-game name and guild

If you made any in-game purchases, past receipts are especially helpful

Once the reset is sent over, you will need to check your e-mail for the password reset option where you can enter a new password. Please note: you may need to check your e-mail spam folder, as the reset message can sometimes be caught by spam filters.