24/7 Live Answering Service

Medical Answering Service For Health-Care

Doctors and physicians use medical answering service providers to improve the quality of services offered to patients and health care professionals. HIPAA laws have placed some difficult restrictions on medical practices and message handling must be done in a protective manner and on a secure portal that keeps patient information private and inaccessible without proper credentials. A virtual receptionist service for health care businesses should be able to schedule appointments, screen calls for importance, dispatch by priority, and in some cases offer a nurse triage service. We help you fully handle your customer service needs and meet all required federal regulations. From Medicaid transportation and Medicaid provider information to after hours emergency call support we have the solution for your office.

HIPAA Compliant Answering Service: Doctors, Physicians, Hospice, and surgeons all must comply with HIPAA compliant laws. That’s why we make sure you work with a medical call center that is compliant and that protects health-care information by properly ensuring the flow of PHI transmission. From encryption and password protection to the storage of information we’ll help you with your customer service needs so you can focus your patients.

Medical Message Handling: Discover the value of live answering services with customizable EMR interfacing and consolidated communication systems. Offering call recording, message back up, date and time stampings, out bound call service, and so much more. Ask about on-call schedules and even how you can manage you medical communications right from your iPhone, Android, and other smart phones.

Medicaid Call Center Solutions: Federal regulation requires that many states to assure transportation to Medicaid beneficiaries and a 24 x 7 call center helps to meet these guidelines. From enrollee information, transportation, or Medicaid provider information services we can assist. From New York to California we have helped hospitals and health-care offices to find solutions that were affordable and effective.

Nurse Triage Service: After hours support that helps your patient to get quality care and advice around the clock. RN’s can be seamlessly guided through the triage process and offer responsible recommendations and follow required protocols to eliminate mistakes. Your patients deserve an exceptional experience whenever they call and advise from a trained care giver should be an important part your health care program.