Making Coaching and Change Simple

by Mark McKergow, Paul Z. Jackson

Businesses waste precious time and energies attempting to solve problems. Organizations that adopt the Solutions Focus, write Jackson and McKergow, can do a better job of moving the workforce toward the best possible future and away from the finger pointing and blame game of the problem approach. The key is to focus on solutions not problems, the future not the past, and what to do as opposed to who to blame. In other words, instead of fixing problems, find what works and do more of it. A method

Realizing the Power of Emotional Intelligence

by Annie McKee, Richard Boyatzis, Daniel Goleman

Great leaders move us. They ignite our passion and inspire the best in us. When we try to explain why they are so effective, we speak of strategy, vision, or powerful ideas. But the reality is much more primal, according to Goleman, Boyatzis and McKee: Great leadership works through the emotions. The authors, experts in the concept of emotional intelligence (EI), describe what managers and executives must do to become emotionally intelligent leaders ‘using EI competencies such as empathy...