Learn From a Leader

In The Nordstrom Way, Executive Vice President and Regional Manager Len Kuntz explains four keys to a good recognition meeting:
Demonstrate sincere appreciation for the people you are honoring — “That sounds obvious, but it's not very easy to do. You need to talk about what makes a person different, how she adds value — that's important.” Emphasize team spirit — “We want our people to say, ‘I work for the greatest company in the world.’” Teach people something new — “I like to teach at ...

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