Current Config:HP dv7-1450.W7 RC 7100 x64Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-update restore).Running with Admin account while diagnosing/troubleshooting.Currently have two working accounts, one standard, one admin.

Symptom:New user accounts cannot be logged into. On an attempted login to the new account, the following information is displayed on the login screen: "The User Profile Service service failed the logon. User profile cannot be loaded." Windows then logs off the operator and returns to the initial user selection screen. All other aspects of use are normal.

Current Diagnostics:First attempts to resolve this problem were to recreate the new account. This was attempted when logged in as both Standard and Admin. This was also attempted under safe mode. This has been attempted with virus protection disabled. All to no difference in the symptom.

The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link). Unlike that issue, there simply is no entry for the new user. Examination of the new log entries from creation of account to attempted log in provides the following entries:

Naturally I started with the earliest error first, and decided to look to see what is going on. The file that is trying to be copied is there, but the destination folder does not exist. As near as I can tell, whatever process (the User Profiles General Service?) is trying to perform the copy does not have sufficient access to perform the operation. Specifically I suspect it may not be able to create the appropriate folders before performing the copy. Interestingly, it appears that when windows attempts to open/create a temporary account profile, the same issue occurs. Since there is no registry entry either, I suspect that the issue also extends to the creation of registry keys, but I am not familiar enough with the sequence of events in the creation of a user profile to determine if this would come before or after a user profile's first login.

I attempted to find more information, and was able to investigate the UPS diagnostic event log (for a different, but identical attempt at creating and using the new profile). The following two (unhelpful to me) log entries were generated.

Level Date and Time Source Event ID Task Category
Information 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1002 (1001) "The description for Event ID 1002 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
The message id for the desired message could not be found
"
Information 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1001 (1001) "The description for Event ID 1001 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

It seems to imply that the User Profiles Service may be corrupted, but this may also be unrelated. I do not know how to specifically repair this service anyway (but am open to try it if someone can walk me through it a bit).

There's the info. I'd like to figure out how to watch the account creation process in more detail to see if I gleen more, but I don't have the experience to know what to do to enable such a log. I will not perform a reinstall and am loath to do a restore, instead looking more for a cause and effect repair: something that would actually help MS fix the problem rather than have the customer fix the symptom.

First I renamed the file "\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm" to \Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.bak

Interestingly, this failed (bolded to help skimming folks). However, actually moving the file out of the directory (effectively deleting it) did work. This file was definately related to the problem, but exactly why W7 wasn't able to copy this (such as insufficient permissions or too long name error) is still unresolved.

A little bit of information about the process Vista (and presumedly W7) goes through is well laid out in the referenced blog, and I recommend it for education.

Unless it pops up again, I'm considering this issue closed and won't be monitoring it. I hope everyone dealing with this W7 issue finds this helpful.

جميع الردود

The issue may occur if the folder C:\Users\Default is corrupt. I suggest you copy a correct Default folder via another Windows 7 computer and replace the one on your computer.

Besides, as the error message states, the issue is obviously caused by corrupt system components. You can try an in-place upgrade to repair the system components.

in-place upgrade

============

1. Log on the system first.

2. Insert the Windows 7 DVD in the computer's DVD drive.

3. Click Start and choose Computer.

4. Please find the "setup.exe" file in the DVD-ROM and double click it.

5. Click Install now.

6. When we are prompted to input the product key, please click Next directly without inputting any key. The setup wizard will prompt and asking if you confirm to install Windows 7 without the key and please choose to confirm.

7. When you reach the "Which type of installation do you want" screen, click Upgrade to upgrade the system files of Windows 7.

Besides, as the error message states, the issue is obviously caused by corrupt system components. You can try an in-place upgrade to repair the system components.

Cecilia Zhou

Actually, the first error it hits simply says that it can't copy a file, presumedly because of permissions as indicated by the "access denied." I am hesitant to believe that any of the errors after that point are really due to corrupt files, but are instead encountering an unexpected error from the first error. Nonetheless, I'll try the 'upgrade' and see how that goes. I can't get a different 'default' folder since I don't have any others available.

Went throught the 4 hour 'in-place upgrade' process to no avail. The problem remains identical to previous, including errors. Like I've stated before, I think for some reason whatever program handles the initial creation of a user account doesn't have security privleges necesary to perform its intended job, but I can't verify that since I don't know what program that would be and don't know how to access error logs of any greater detail.

I tried to spoof the UPS by building the User Profile Folder myself and applying permissions manually. I'm certian I duplicated the appropriate permissions for the new user onto the folder I copied from "Default User." Everytime I did this, it became quite obvious that Windows was dodging this folder to generate a new user folder: The "Microsoft-Windows-User Profiles General 1509" error indicated that it failed to copy the folder into a different new user folder. If I generated Users\NewUser\, W7 would try to copy to Users\NewUser.Computername\etc. If I created another folder called Users\NewUser.Computername, W7 would try to copyt to Users\NewUser.000\etc. The spoof simply failed. I'm still convinced that I need to get windows to sucessfully copy this file for the system to respond correctly.

So, the key [HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList] exists, and there are several entries in this folder. Three belong to system-type entities, and two belong to the working users on this computer. There is no key for the new user.

I do have the file at "C:\Windows\System32\config\DEFAULT." I am unsure what exactly a hive is, and do not know how to access it (trying to use notepad resulted in a locked file notification). I did check the HKEY\USERS registry and found the ".default" key appeared as normal to an ignorant glance, and the new user did not have a key in this folder. Nonetheless, there is no reason (yet) to think this is corrupted. How would I repair this if it was?

Still thinking the system can't copy the file because of a permission error. Anyone know how to follow what happens in more detail when a user is created?

I'm having this happening to me on Windws 7 RTM, but with an existing account which has been working fine for a some time.Other user accounts on the same machine works fine.These are the errors I'm getting:

Here is some interesting observations. 1. I tried to restart the machine, log in as a separate administrator, and delete the account. I got an error message that the account could not be deleted be cause it was logged in. This can't be true as I did a full reboot. Even though it gave me the error, the account was still deleted. 2. I rebooted again and tried now to rename the profile folder as the user account no longer exists, I get an error that "The action can't be completed because the folder or file in it is open in another program.

Current Config:HP dv7-1450.W7 RC 7100 x64Last update (up to date as of 8/31/09) installed succesfully 8/26/09 and should be unrelated to this issue (not verified yet by a pre-update restore).Running with Admin account while diagnosing/troubleshooting.Currently have two working accounts, one standard, one admin.

Symptom:New user accounts cannot be logged into. On an attempted login to the new account, the following information is displayed on the login screen: "The User Profile Service service failed the logon. User profile cannot be loaded." Windows then logs off the operator and returns to the initial user selection screen. All other aspects of use are normal.

Current Diagnostics:First attempts to resolve this problem were to recreate the new account. This was attempted when logged in as both Standard and Admin. This was also attempted under safe mode. This has been attempted with virus protection disabled. All to no difference in the symptom.

The similarity to the Vista issue (linked above) caused me to check the registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ for the new profile (as suggested by that link). Unlike that issue, there simply is no entry for the new user. Examination of the new log entries from creation of account to attempted log in provides the following entries:

Naturally I started with the earliest error first, and decided to look to see what is going on. The file that is trying to be copied is there, but the destination folder does not exist. As near as I can tell, whatever process (the User Profiles General Service?) is trying to perform the copy does not have sufficient access to perform the operation. Specifically I suspect it may not be able to create the appropriate folders before performing the copy. Interestingly, it appears that when windows attempts to open/create a temporary account profile, the same issue occurs. Since there is no registry entry either, I suspect that the issue also extends to the creation of registry keys, but I am not familiar enough with the sequence of events in the creation of a user profile to determine if this would come before or after a user profile's first login.

I attempted to find more information, and was able to investigate the UPS diagnostic event log (for a different, but identical attempt at creating and using the new profile). The following two (unhelpful to me) log entries were generated.

Level Date and Time Source Event ID Task Category
Information 8/31/2009 12:34:10 PM Microsoft-Windows-User Profiles Service 1002 (1001) "The description for Event ID 1002 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
The message id for the desired message could not be found
"
Information 8/31/2009 12:34:09 PM Microsoft-Windows-User Profiles Service 1001 (1001) "The description for Event ID 1001 from source Microsoft-Windows-User Profiles Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

It seems to imply that the User Profiles Service may be corrupted, but this may also be unrelated. I do not know how to specifically repair this service anyway (but am open to try it if someone can walk me through it a bit).

There's the info. I'd like to figure out how to watch the account creation process in more detail to see if I gleen more, but I don't have the experience to know what to do to enable such a log. I will not perform a reinstall and am loath to do a restore, instead looking more for a cause and effect repair: something that would actually help MS fix the problem rather than have the customer fix the symptom.

Thanks in advance to responders!

To resolve this issue, I suggst you delete the file C:\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.Arthur Xie - MSFT

Here is some interesting observations.1. I tried to restart the machine, log in as a separate administrator, and delete the account. I got an error message that the account could not be deleted be cause it was logged in. This can't be true as I did a full reboot. Even though it gave me the error, the account was still deleted.2. I rebooted again and tried now to rename the profile folder as the user account no longer exists, I get an error that "The action can't be completed because the folder or file in it is open in another program.

John

Hi John,

This is a different issue. In order to aviod confusion, I suggest that you create a new thread and let's discuss there.Arthur Xie - MSFT

I tried Arthur's suggestion to no avail. Exactly the same situation/errors. I continue to believe that the issue is with what ever 'entity' tries to copy this program. I believe it doesn't have sufficient rights to create the new user directory, and so the copy fails since the directory doesn't exist. Good idea though.

First I renamed the file "\Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm" to \Users\Default\AppData\Local\Microsoft\Windows Live\SqmApi\SqmData720896_00.sqm.bak

Interestingly, this failed (bolded to help skimming folks). However, actually moving the file out of the directory (effectively deleting it) did work. This file was definately related to the problem, but exactly why W7 wasn't able to copy this (such as insufficient permissions or too long name error) is still unresolved.

A little bit of information about the process Vista (and presumedly W7) goes through is well laid out in the referenced blog, and I recommend it for education.

Unless it pops up again, I'm considering this issue closed and won't be monitoring it. I hope everyone dealing with this W7 issue finds this helpful.

Nasty little virus this one, pissed me right off. Resolved the issue in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ see two profiles are the same, apart from .bak delete the profile without . Bak then edit the
name of the other profile by removing the .bak extension.

Nasty little virus this one, pissed me right off. Resolved the issue in regedit. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\ see two profiles are the same, apart from .bak delete the profile without . Bak then edit
the name of the other profile by removing the .bak extension.

This worked for me on Win_7. My wife's standard account quit logging in for unknown reason so I traced the profile error message in the event log which led me here after a search. Saved me a heap of trouble! Thank you.

I found your research to be extreamly helpful, lead me to believe something was trying to copy into a temp profile which then get converted to users profile upon logoff. Sure enough i had some desktop icons i put in the all users desktop folder, deleted
those and it worked like a champ

I found your research to be extreamly helpful, lead me to believe something was trying to copy into a temp profile which then get converted to users profile upon logoff. Sure enough i had some desktop icons i put in the all users desktop folder, deleted
those and it worked like a champ

Well, after two weeks I'm finally running into people who might actually be able to educate me, instead of reminding me to make sure the computer's plugged-in.

compusave.net's solution seems to be the next try. Can someone explain literally how to execute this process: " i had some desktop icons i put in the all users desktop folder, deleted those and it worked like a
champ".

This operation returned because the timeout period expired. (0x800705b4)

I got more details. First I tried to check out Windows event viewer to see what was wrong, but I couldn't open it and then I tried to
log off Windows to see what happened. An error pop-up screen appeared so I couldn't even sign in because it kept repeating itself. Then I just had to reboot my laptop manually, and after that everything worked as normal. Normal sign in and the system
is running normal. Should I do something to protect my laptop for such errors? Any suggestions will be helpful.

My system is a W7. I used add/remove user in control panel and deleted this problem user. Then I deleted all the directories that had referenced this problem user as well any TEMP users in c:\users.

I recreated this user and then logged in as this "new" user. The problem persisted and this did not fix the issue.

I went back as administrator and changed the type of this "new" user to administrator and then tried to log in again as this "more power full user". This time, it let me log in successfully and created the profile.

I went back as as administrator and changed the type as a regular user and everything works fine from now on.

Conclusion: This might be a read/write issue that only adminstrators credential can perform.

ps. Before you start doing anything, try to change this user type of your problem user to Administrator and see if that fixes the problem. It is kind of too late for me at this time to try this easier solution since I already deleted the problem user.

Just wanted to add my two cents in case it helps someone. I recently had this issue on a Win 2008 R2 Server exactly as described by the original poster. Despite fitting the description to the tee, none of the solutions that worked for others would work for
me. After several hours of trying everything mentioned, I finally discovered the cause of our problem.

Turns out the DEFAULT registry file under C:\Windows\System32\config
was loaded in the registry under HKU\DefaultUserProfile, in effect causing it to be locked. I presume this was loaded at some stage as part of a Default profile customization and was never unloaded. So the fix was simply to select the key, and
from the File menu and select Unload Hive.

Thanks to all the other contributors that finally led me to the solution for our case!