James
Unfortunately there is nothing we can do - as we are waiting on customs to clear your HIDs.

If you would like to cancel the order, we will be happy to refund you 100%

Also, I encourage you to check up on our track record... normally, when there are no constraints outside our control, we ship all items in an extremely timely manner - usually within a few hours.

Posting on the forum was probably the least efficient way of handling this. Perhaps you did call our toll free number, perhaps you didn't, but either way... that would have been the best way to get information.

James
Unfortunately there is nothing we can do - as we are waiting on customs to clear your HIDs.

If you would like to cancel the order, we will be happy to refund you 100%

Also, I encourage you to check up on our track record... normally, when there are no constraints outside our control, we ship all items in an extremely timely manner - usually within a few hours.

Posting on the forum was probably the least efficient way of handling this. Perhaps you did call our toll free number, perhaps you didn't, but either way... that would have been the best way to get information.

Please contact us to cancel your order.

Thanks
JL

Customs? Where are they shipping from? If I knew customs was going to be involved I wouldn't have paid extra for faster shipping being customs slows down shipping times. I have dealt with you guys before and know what kind of track record you have. So your email is useless? I emailed the orders department and got no answer. An email telling me that customs was holding up my order would have been a good idea. And this is the vendor review area of the forum so this is the best place to post my "review".

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"it remains the benchmark by which all competitors, including Lexus, must be measured."

Consider it done. Please take the time to edit your original post so that this doesn't leave a black mark on our name.
Lynn emailed you back (that's the only way I knew which order yours was, James), but I guess it got caught in your spam filter.

Customs are involved b/c we are waiting for our next shipment from overseas.

Consider it done. Please take the time to edit your original post so that this doesn't leave a black mark on our name.
Lynn emailed you back (that's the only way I knew which order yours was, James), but I guess it got caught in your spam filter.

Customs are involved b/c we are waiting for our next shipment from overseas.

Thank you
JL

Maybe it did get caught in my spam box. I usually check, but I guess I could have missed it. Thanks. Once I get the refund I will edit my original post.

__________________

"it remains the benchmark by which all competitors, including Lexus, must be measured."

Maybe it did get caught in my spam box. I usually check, but I guess I could have missed it. Thanks. Once I get the refund I will edit my original post.

For the ease of accounting, can I issue you store credit for the full shipping amount?

This has 3 benefits:
-We can give you the FULL amount, instead of the difference
-It's easier for our accounting dept.
-It gives us a chance to show you how good our customer service really is, when you order with us again

Please advise if this is ok. If not, I will process the CC refund next week.

For the ease of accounting, can I issue you store credit for the full shipping amount?

This has 3 benefits:
-We can give you the FULL amount, instead of the difference
-It's easier for our accounting dept.
-It gives us a chance to show you how good our customer service really is, when you order with us again

Please advise if this is ok. If not, I will process the CC refund next week.

Thank you
JL

That will be OK. I am sure I will want something else for my car anyway. Thanks again.

Jim

__________________

"it remains the benchmark by which all competitors, including Lexus, must be measured."