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An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

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IPCC issues findings from investigation into Nottinghamshire Police contact with woman prior to her murder

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IPCC issues findings from investigation into Nottinghamshire Police contact with woman prior to her murder

Mar 26, 2012

26 March 2012

The Independent Police Complaints Commission (IPCC) is today issuing findings from its investigation into Nottinghamshire Police contact with Denise Skilbeck prior to her murder last year.

Her partner, Gary Spalding, was sentenced in September 2011 at Nottingham Crown Court to a minimum of 20 years’ imprisonment for her murder at a flat in the Wharf area of Newark in March 2011.

The IPCC investigation found that police did follow relevant domestic violence procedures in handling incidents involving the couple dating back to May 2008. Sadly the tragic outcome could not have been prevented or foreseen by police.

The independent investigation examined police contact with the couple on nine occasions from 2008. The last incident took place on 13 March 2011, three days before Denise was murdered.

IPCC Commissioner, Amerdeep Somal, said: “This was a desperately sad case and my thoughts again go out to the family of Denise whose life was brutally taken by a man she was in a personal relationship with and trusted. Our investigation has shown police officers attended any calls for assistance from Denise promptly, carried out appropriate risk assessments and took what steps they reasonably could to help her.

She said: “Police were right to arrest Gary Spalding for reported assaults on a number of occasions prior to the murder but he was never prosecuted due to a lack of sufficient independent evidence. Denise was reluctant to fully engage with the police. There is no evidence that based on the circumstances and information available to them, police could have realistically done any more to prevent or foresee the tragic outcome. I have had past occasion to be critical of Nottinghamshire Police in the handling of domestic violence and I am pleased that, partly as a result of IPCC recommendations, the force has taken steps to improve its performance. I would urge anyone suffering in an abusive relationship to have the courage to contact the police.”

In relation to one specific incident a police officer failed to submit a domestic violence risk form, as required by force policy. He has received management action from a senior officer at Nottinghamshire Police. The IPCC’s investigation report has been shared with the force and Denise Skilbeck’s family.

Police handling of specific incidents:

22 May 2008: Denise reported to police that her partner, Gary Spalding was outside her house and had threatened to smash a window. The call was graded as immediate response and police arrested him for common assault and criminal damage. Denise gave a statement to police saying he had pushed her onto a sofa and had smashed a window but she did not wish to pursue her complaint. It was noted that Gary Spalding was a tenant at the address and Denise had allowed him to return. Police submitted a multi-agency risk form and a police officer made an appropriate follow up visit.

24 January 2009: -Denise telephone police to report Gary Spalding had locked her out of the house. While on the phone she was allowed into the house by him. No arguing was heard and call-taker graded the incident as ‘non-attendance’ and as a domestic incident. Denise was advised to call police again for any assistance.

18 March 2009: Denise telephoned the police to report Gary Spalding had pushed her against a wall and he had left the house but she did not want the police to visit; soon after police received a call from another person, who did not want to be involved, reported the couple had been arguing and that Gary Spalding had hit Denise. The calls were correctly linked by police and incident opened as ‘domestic abuse’ and a police officer visited Denise the following morning. Denise said it was a verbal argument only – police submitted a multi-agency risk form.

3 May 2009: Denise telephoned police to report Gary Spalding had dragged her out of bed and punched her in the face; police attended straight away and arrested him on suspicion of assault occasioning actual bodily harm; Denise provided a statement to police in which she stated there had been no previous violence and that she was not willing to attend court; Denise had a mark on her face but she later told officers it was eczema; police interviewed Gary Spalding and submitted evidence to CPS. The CPS decided insufficient evidence to prosecute.

10 November 2009: Denise called police to say Gary Spalding was being aggressive towards her – officers attended and took him to another address for the night; incident recorded as a verbal argument and domestic abuse, and a further risk form completed – Denise did not wish to be updated by police.

18 April 2010: Denisereported that Gary Spalding was refusing to leave the address and that he was being verbally aggressive – call graded as urgent and police despatched; while en route, Denise telephoned to say he had chased her with a knife out of the house; officers attended swiftly and he was arrested on suspicion of affray; a knife was seized from the kitchen; He was interviewedand denied using the knife; Denise provided a statement but stated that she did not want to attend court; risk assessment upgraded to ‘medium’; it was decided insufficient evidence to prosecute; follow up visit conducted by police officer at which Denise stated that she was back with Gary Spalding and had no further problems.

11 March 2011: a Nottinghamshire medical facility telephoned police to say Gary Spalding had been aggressive towards staff and they were concerned for his welfare; officers attended Denise’s address and find her and Gary Spalding at the house, safe and well.

13 March 2011: Denise telephoned police to say her partner Gary Spalding was banging on her door and earlier he had tried to pin her down and take her mobile phone. Call graded as ‘immediate response’ and officers attended to find them arguing; officers talked separately to each of them. Denise stated that Gary Spalding had not been violent but she didn’t want him there; Gary Spalding had been drinking, but he was not drunk and disorderly and there was no evidence of assault or other offences; He was told to leave by police and he said he was going to a friend’s house; the officers volunteered to drive by Denise’s address later to ensure all was well and advised her to contact them if needed.

13 March 2011: Later the same day Gary Spalding telephoned police and the police were concerned he may harm himself. Officers attended swiftly and talked to him in a street. Police offered him a lift to a medical facility but he declined, stating he would stay at a friend’s house. An officer asked the CCTV team to keep an eye out for Gary Spalding as he was in the Newark town area.

Ends

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

An application by a complainant for a police decision to be reviewed.

An application by a complainant for a police decision to be reviewed.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

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An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

A matter where no complaint has been received, but where there is an indication that a person serving with the police may have committed a criminal offence or behaved in a manner that would justify disciplinary proceedings.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

A complaint or recordable conduct matter that doesn’t need to be referred to the IPCC, but where the seriousness or circumstances justifies referral.

An act of parliament that provides the core framework of police powers to combat crime and provide codes of practice for the exercise of these powers.

Leads and manages the development of the police service in England, Wales and Northern Ireland.

The body that represents the interests of all police constables, sergeants, and inspectors.

Department within a police force that deals with complaints and conduct matters.

The average is calculated using the individual results of the forces in that most similar force group.

An investigation carried out by IPCC staff.

Carried out by the police under their own direction and control. The IPCC sets the terms of reference and receives the investigation report when it is complete. Complainants have a right of appeal following a supervised investigation (unless it is an investigation into a direction and control matter).

This act sets out how the police complaints system operates.

How a police force is run, for example policing standards or policing policy.

An investigation carried out by the police under the direction and control of the IPCC.

An intelligence-led agency with law enforcement powers, it is also responsible for reducing the harm that is caused to people and communities by serious organised crime.

The appropriate authority can be:

the chief officer of the police force

the Police and Crime Commissioner responsible for the police force you complained about

the Mayor's Office for Policing and Crime (if your complaint is about the Commissioner of the Metropolitan Police Service)

the Common Council for the City of London (if your complaint is about the Commissioner of the City of London police).

Investigations carried out entirely by the police. Complainants have a right of appeal following a local investigation (unless it is an investigation into a direction and control matter).

A person is adversely affected is he or she suffers any form of loss or damage, distress or inconvenience, if he or she is put in danger or is otherwise unduly put at risk of being adversely affected.

IPCC guidance to the police service and police authorities on the handling of complaints.

Parameters within which an investigation is conducted.

This could be the Police and Crime Commissioner, the Common Council for the City of London, or the Mayor's Office for Policing and Crime.

This is where a manager deals with the way someone has behaved through non-disciplinary action. It can include: showing the police officer or member of staff how their behaviour fell short of expectations set out in the Standards of Professional Behaviour; identifying expectations for future conduct; or addressing any underlying causes of misconduct.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

A flexible process for dealing with complaints that can be adapted to the needs of the complainant. It may involve, for example, providing information and an explanation, an apology, or a meeting between the complainant and the officer involved.

Consists of a chair, two deputy chairs, and commissioners – each responsible for specific police forces, guardianship work and individual cases.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

Used to house anyone who has been detained.

Complainants have the right to appeal to the IPCC if a police force did not record their complaint or notify the correct police force if it was made originally to the wrong force.

The purpose of an investigation is to establish the facts behind a complaint, conduct matter, or DSI matter; and reach conclusions. An investigator looks into a complaint and produces a report that details the outcome of each allegation. There are four types of investigation: local investigation, supervised investigation, managed investigation and independent investigation.

Quarter 1 covers 1 April - 30 June

Quarter 2 covers 1 April - 30 September

Quarter 3 covers 1 April - 31 December

Quarter 4 covers the full financial year (1 April - 31 March).

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

A person who makes a complaint about the conduct of someone serving with the police.

The ending of an ongoing investigation into a complaint, conduct matter or DSI matter. An investigation may only be discontinued if it meets one or more of the grounds for discontinuance set out in law.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

The type of behaviour being complained about. A single complaint case can have one or many allegations attached.

An independent judicial officer, the coroner enquires into deaths reported to him/her.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

A record is made of a complaint, giving it formal status as a complaint under the Police Reform Act 2002.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Casework involves assessing appeals. Casework staff also have a role in overseeing the police complaints system to help ensure police forces handle complaints in the best possible way.

The IPCC must be notified about specific types of complaint or incidents to be able to decide how they should be dealt with.

Disapplication means that a police force may handle a complaint in whatever way it thinks fit, including not dealing with it under complaints legislation. This may only happen in certain circumstances where the complaint fits one or more of the grounds for disapplication set out in law.

No further action may be taken with regard to a complaint if the complainant decides to retract their allegation(s).

Conduct includes acts, omissions, statements and decisions (whether actual, alleged or inferred). For example: language used and the manner or tone of communications.