Transportation

About Us

Wilson County Transportation Services (WCTS) is a fully coordinated public transportation system and operates as a branch of the Wilson County government. WCTS is a division of the Wilson County Developmental Services Department. WCTS contracts its daily operational services to First Transit.

The Wilson County Transportation system operates a fleet of 15 vehicles, including 13 specially modified vans, 1 mini-van to accommodate the elderly and/or handicapped and 1 standard van. Transportation services are currently available to the rural general public 24 hours per day Monday through Friday. WCTS will not be operating on Christmas Day. All other holidays, providing occurrence is during the weekday, WCTS will be fully operational.

WCTS has provided transportation to the residents of Wilson County since 1988.

Services

We currently provide services to the following:

Wilson County Department of Social Services

Diversified opportunities

Wilson Transit System

Wilson County Office of Senior Citizens Affairs

Wilson County Services for the Blind

Independent Living (OIC)

Work First

Rural General Public (RGP)

Rural General Public

Rural General Public is available for residents of Wilson County residing at least one-quarter miles outside the City of Wilson limits.

This service is offered for non-agency affiliated passengers.

Individuals wanting to secure a ride must contact the WCTS office at 252-399-2817.

Rides are reserved based on available funds of the WCTS program.

Request for rides must be reserved 24 hours prior to appointment or by 2:00pm the day before.

Fares for RGP riders are $3.00 for each one-way trip (minimum)

WCTS PASSENGER GUIDELINES

Scheduling Transportation with WCTS

Transportation reservations are scheduled by agency representatives. All reservations must be made by 2:00p.m. the day before the appointment, with the exception of DSMA, which requires 2 days prior to being scheduled. All reservations for Saturday, Sunday, and Monday must be received by 2:00p.m. on Friday.

Only customers that are authorized by agency representatives can call in their schedules.

Transportation appointments can be scheduled by calling (252)234-0385 or by emailing Contractor’s staff members.

Agencies should be able to provide the following information at the time of scheduling:

Name, address, and phone number

Medicaid Number is applicable for payment

Appointment time

Pick-up address

Drop off address

Approximate time of return trip

Note while scheduling whether a person requires a lift equipped vehicle for transportation. (FYI: Per ADA requirements WCTS lift equipped vehicles are required to lift a maximum of 600 pounds combined weight (wheelchair and passenger). All passengers exceeding the combined weight limit will need to schedule an alternate ride.

Clients may call (252)234-0385 after 4:00 p.m. the day prior to their transportation appointment for their pick-up time.

Client’s Ridership Responsibilities

The client must be prepared to be picked-up 1 hour prior to pick-up time.

It is the client’s responsibility to be ready and waiting when the WCTS driver arrives.

Passengers should wait at a main entrance or curbside if they are capable and if weather permits.

WCTS drivers will only wait a maximum of 5 minutes for a client to board the bus. If a client does not attempt to board the bus during this allotted time a NO SHOW notice will be issued.

Cancellations for transportation services must be received 2 hours before the scheduled appointment. WCTS follows the agency specific guidelines. Clients must call in their cancellations per the guidelines.

WCTS Passenger Guidelines

Passengers who need assistance beyond boarding and exiting from vehicles should have an aide with them. Aides are not required to pay for their transportation.

Children, 16 years of age and younger, are required to have an adult accompany them to and from appointments.

All children under the age of 5 years and less than 40 pounds in weight shall be properly secured in a weight appropriate child passenger restraint system. It is the responsibility of the parent to provide the weight appropriate child passenger restraint system.

All passengers must wear seat belts to ensure safety during transportation.

Passengers are only allowed to be transported to their scheduled destinations.

If the passenger is required to pay a fare for their transportation, the passenger must have exact change at the time of service.*

* WCTS drivers do not have access to cash and cannot make change.

Behavior

No profanity or vulgarity is allowed on board the transportation vehicle.

No weapons (knives, firearms, etc.) will be allowed.

No eating, drinking, or use of tobacco products will be allowed.

No screaming, loud talking, singing, or playing of music will be allowed.

No inappropriate display of affection or sexual activity to the driver or any other passenger will be allowed.

No release of human waste, including spitting, urinating or defecating on the vehicle will be allowed.

No horseplay will be tolerated.

No hitting or threatening of the driver or any passenger will be tolerated.

The WCTS driver reserves the right to refuse transportation to any person who appears to be intoxicated or under the influence of drugs or alcohol.

If a WCTS passenger displays any of the above behaviors, WCTS reserves the right to suspend their transportation privileges to a time period of the WCTS Director’s discretion.

The Wilson County Transportation Advisory Board (TAB) is comprised of 15 members representing the public transportation needs of the citizens of Wilson County. The TAB meets on the 2nd Wednesday of each quarter in the County Government Building on 2201 S. Miller Road Wilson, NC 27893 (September, December, March, and June). This meeting is open to the public. If anyone has questions or concerns regarding transportation in Wilson County, please call 252-399-2817.

Wilson County Transportation Services - System Title VI Policy Statement

It is the policy of Wilson County Transportation Services to ensure compliance with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statutes and regulations that ensure no person in the United States shall, on the grounds of race, color, sex, age, national origin, or disability, be excluded from participation in, or be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance from the United States Department of Transportation. For more information or to file a complaint you may contact us by mail, telephone, or email. Complaints must be filed in writing or in person no later than 180 days after the alleged act of discrimination occurred.

Any person who believes he or she has been discriminated against should contact 252-399-2817.