tag:blogger.com,1999:blog-6426496595961538053.post7897171970638976841..comments2013-07-30T03:44:43.823-07:00Comments on Work Redefined: Exit SurveyGaryhttp://www.blogger.com/profile/02910936042747134204noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-6426496595961538053.post-64769045585837820802009-09-20T13:21:43.089-07:002009-09-20T13:21:43.089-07:00I love this! There is a close relative of the Exit...I love this! There is a close relative of the Exit Interview. It&#39;s when you buy a product, something goes horribly wrong, and they send you a &quot;Please Rate Your Experience&quot; form. In my case, they&#39;ve now sent it about 10 times. I&#39;m not shy. I bought PeachTree accounting software from Sage knowing it might not interface with our old QuickBooks or that it might not serve our needs. So, I asked numerous times whether I could return it for a full refund. They said that was no problem. Well, trying to avoid using my overtaxed credit card and pay a lower interest rate, I &quot;did the right thing&quot; and financed it through a company they work with (Key Finance). As I suspected, the software didn&#39;t work with our database. Long story short, returning it was a nightmare because both Key and PeachTree couldn&#39;t find my customer number (that&#39;s two separate numbers) in their separate databases, so they said to hang onto it until they got their act together and sent me a bill. I waited a month, but not wanting to be holding a piece of aging merchandise, I sent it back (to the right address). They finally found it, but Sage didn&#39;t bother to refund the money to Key Finance, and a year later after many phone calls to them, they have this collection agency on my ass to collect &quot;my payments&quot; on the $3,000.00 software that they DID get back in a timely manner. I said long story short. After close to $1,000.00 I had to pay to a lawyer, Sage finally paid Key back for the software. But they didn&#39;t pay the INTEREST I had accumulated on the balance they hadn&#39;t paid during that year. Back to the lawyer. I still don&#39;t know who will end up paying for the interest, but like clockwork, I got another &quot;How do you rate our service?&quot; e-mail. Let us know how we can serve you better. Please!tapirgalhttps://www.blogger.com/profile/10098235462073493603noreply@blogger.com