Refund Policy

Website Development

Website development projects usually coomprise two components: Web Design and Web Development. Web design includes the initial website mockup and layout design. Web development includes CMS/Blog implementation, e-commerce solution, and custom PHP/ASP/JSP coding. Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all money paid are retained by Etoiles Agency and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

You are entitled to get a refund of the upfront payment you made (if any) in the event of:

- You are not satisfied with initial design mockup.

- We didn't start your project at all or we're unable to start soon.

- We are unable to complete the project as per the project's specifications.

No refund will be given if:

- You have already approved the design mockup. This condition will not apply if we are unable to complete the project as per the project's specification

Payments for Search Engine Optimisation, Search Engine Marketing and Social Media Marketing services are nonrefundable, and Etoiles Agency does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Etoiles Agency in initiating services. If a project is cancelled or postponed, all monies paid are retained by Etoiles Agency and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.