Cookies Policy

What are Cookies?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

How does Altaro use Cookies?

Like most website operators we also use Cookies on our website. We use Cookies to enrich and personalise your experience, by allowing us to tailor what you see to what we have learned about your interests and preferences whilst visiting our site. Our Cookies are also used to enable us to improve and develop our website to cater for the needs of our visitors and customers, by noting and keeping track of the advertisements and website pages visited and how frequently particular pages are visited to identify the most popular areas of our website. We also make use of these Cookies to help us improve our customer service.

The Cookies we use have been developed by us however we also make use of third party cookies.

In general, we use the following types of Cookies:

Operational Cookies

We use Cookies to provide services on our websites. These services include the identification of your country to be able to align the currency displayed on our website with the currency applicable to your country and also to display our partners from whom you may purchase our products, which also vary depending on the country from where you are ordering the products.

The following are the Operational Cookies which we use:

Purpose of Cookie

Expiry

We use an Operational Cookie to determine, from your corporate IP address, the country from where you accessed our website.

The IP address is a specific number assigned to you by your internet service provider when you connect to the internet. Through the IP address we can determine the country from where you accessed our website.

Based on your country we will then change the currency displayed on our website to the official currency of your country. Our partners will also be customised to display those partners who sell our products in your country.

365 days or when you clear your browser data.

Performance Cookies

Performance Cookies are used to monitor the uptime of our website and hence be able to improve our customer service.

The following are the Performance Cookies which we use:

Purpose of Cookie

Expiry

Through the use of this Performance Cookie we monitor our website's availability and performance. No personal data is collected through the use of this Cookie. This Cookie will let us know when our website is down.

30 days or when the browser data is cleared.

Analytical Cookies

Analytical Cookies are used to allow us to recognise and to count the number of visitors to our website and banners within our website, to identify the source from where you found our website, to see how visitors moved around the website, when they are using it, and to record which content viewers view and are interested in. This helps us to determine how frequently particular pages and advertisements are visited and to determine the most popular areas of our website. This helps us to improve the service which we offer to you.

The following are the Analytical Cookies which we use:

Purpose of Cookie

Expiry

We use a Cookie to keep count of the number of hits on advertising campaign banners through which you may have entered our website and hence tag marketing content. No personal data is collected through the use of this Cookie.

365 days or when the browser data is cleared.

We use Cookies to determine which site you used to be directed to our website, hence we use these Cookies to establish which websites referred visitors to our site. No personal data is collected through the use of this cookie.

365 days or when the browser data is cleared.

We use a Cookie to determine which website directed you to our landing pages offering educational content. No personal data is collected through the use of this cookie.

365 days or when the browser data is cleared.

We use a Cookie to track a users’ activity or behaviour when visiting our website. This Cookie enables us to improve our website and the information offered within to be able to provide you with a better user experience. No personal data is collected through the use of this cookie.

30 days or when the browser data is cleared.

We use a Cookie to track a users’ behaviour whilst visiting our website to enable us to identify what marketing and educational information will be of most interest to the user.

30 days or when the browser data is cleared.

How can I control cookies?

When you land on our website for the very first time, you will be provided with a notice informing you that we make use of Cookies on our website.

Cookies may be blocked or deleted from your browser settings; the steps needed to do this depend on the browser you are using. Instructions for blocking or deleting cookies in a browser may be available in each browser's privacy or help documentation.

As an example, if you are using the Google Chrome Browser, Cookies can be disabled by following these steps:

Click the Chrome menu on the browser toolbar.

Select Settings.

Click Show advanced settings.

In the "Privacy" section, click the Content settings button.

In the "Cookies" section, you can change to your preferred setting.

Please be aware that if you choose to block cookies, we may not be able to provide some of our services properly. However, you can still place orders by contacting customer service.

Google Analytics

This website also uses Google Analytics to analyse how and when you visit our website in order to be able to understand your needs and improve your experience on our website. By using our website, you agree that your information is used for these purposes however your information is kept anonymous unless you specifically agree otherwise.

You can opt out of these features by downloading the following opt-out browser add-on:

Changes to this Cookies policy

We aim to meet high standards and our policies and procedures are therefore constantly under review. From time to time, we may change how we use and place cookies. Accordingly, we recommend that you check this page periodically in order to review our current policies and practices.