Jobs 1 to 15 of 46

This will then drive and define the approach to transition and ensures that Operational Level Agreements (OLAs - internal), and/or underpinning agreements (external) are in line with SLA targets. The ideal candidate for the Service Design Specialist role should have the following skills / experience - - Service Management & Design. - ITIL V3. - Ability...

Service Architects at several levels are required by our client, a globally recognised company to work on a permanent basis in London. As a Service Architect you will take ownership for the service elements of opportunities, managing the service design process from initial concepts through to end of life. The...

You will be responsible for prioritising support issues and dealing directly with global clients ensuring SLA's are met... This includes the management and development of team members focusing on continuous service improvement whilst ensuring all applications are supported and available in line with SLA's and KPI's... The...

Working with Clients the Service Architect will work to support the full lifecycle from bid through to service commencement and produce details high level service design procedures. Candidates will be responsible for working with the clients and will be required to travel nationally. Candidates have the ability to work out...

Use the appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB), ensuring that appropriate data, forms and configuration items (CIs) are available for use by all authorised personnel... Acts as primary point of contact between the organisation and...

My large, multi-national Client is urgently recruiting for a Service Design & Transition Lead... From pre-sales through to live running to: - Ensure Group IT can sustain ongoing support. - Confirm the end to end service support model is in place at go-live. - Highlight & mitigate operational risks prior to go-...

My large, multi-National Client is urgently recruiting for a Service Transition Lead based at their Liverpool site... From pre-sales through to live running to: - Ensure Group IT can sustain ongoing support. - Confirm the end to end service support model is in place at go-live. - Highlight & mitigate operational...

My large, multi-national Client is urgently recruiting for a Service Design & Transition Lead... From pre-sales through to live running to: - Ensure Group IT can sustain ongoing support. - Confirm the end to end service support model is in place at go-live. - Highlight & mitigate operational risks prior to go-...

Allocates staff resource to Problem Management tasks and ensures Service Now Management queues are monitored and progressed... * Continuously develops and improves the Problem Management process to enhance service quality. Person Specification: * A good understanding of ITIL Problem and Incident tool and processes are essential. * A good understanding of ITIL (V2...

The role holder will manage all activities necessary to respond to, record and resolve incidents, events or performance degradation, relating to customer experience revenue collection services and systems, ensuring that the relevant support group undertake restoration and root cause analysis activities, in line with the Contracted SLAs. You will be...

An exciting opportunity has arisen for a Service Architect to join our team. The main responsibilities of the Service Architect will be to help win new business and develop and map new services. This is a national role and so travel is required to meet business needs. ABOUT YOU. Operating...

Hi All, I'm currently recruiting for a Service Delivery Manager position in Glasgow... Great project to be a part of and ideally looking for someone who is an Service Delivery Manager with a strong background in ITIL. List of skills; -Documentation skills. -Negotiating skills. -Disaster Recovery experience. -Stakeholder management. -...

5 years’ experience within an Incident, Problem or Service Management role, ideally within a large scale Operational environment. Excellent knowledge of incident and problem management process including support models, SLAs and quality standards. Experience of process design and continuous improvement... Proficient in Microsoft Office applications including Outlook, Word, Excel, PowerPoint.....