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Sorry to read about your problem, I hope this helps you out.I would follow the cleaning list below, I an addition you may have a bad batch of k-cupsplus just run some hot water, with out a kcup in the holder.

Remove the K-Cup assemblyTo remove the assembly from the brewer, open the cover by lifting
the handle. Grasp the top of the K-Cup Holder with one hand while
pushing up on the bottom of the assembly from underneath with the other
until it releases. The K-Cup Holder is dishwasher safe.

Clean the FunnelThe Funnel can be removed from the K-Cup Holder by pulling on it
until it snaps off. The Funnel is dishwasher safe. To replace it just
snap it back onto the K-Cup Holder.

Clean the exit needleThe exit needle is located on the inside bottom of the K-Cup Holder.
If coffee grounds or cocoa mix gets clogged in the exit needle, it can
be cleaned using a paper clip or similar tool. Remove the Funnel from
the K-Cup Holder, insert the paper clip into the tube and move it around
to loosen the clog and remove any debris. Please note, you cannot poke
all the way through the needle as the opening of the needle is located
on the side and not the top.

Install the K-Cup assembly into the brewerAfter cleaning, align the K-Cup Holder tabs with the opening placing
the two front tabs on the bottom and the single tab on top and snap it
into place by pushing down on the top rim.

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If you are talking about the K-cup holder that punches the bottom of the k-cups, they usually are not for sale, and you can only find them on ersale sites like Ebay.etc...
you could also go buy a "Keurig My K-Cup Reusable Coffee Filter"
and just use the main grey plastic filter holder... but you will have to puncture the bottom of the k-cups yourself before dropping them into the holder...
You wont need the filter basket or the lid if your using k-cups... just the filter holder...

25 posts - 15 authors - Last post: 12 Jul 2008I also noticed that on the new cup holder, this plastic roller has ... search first... mine just broke today. wtf. it's stuck in the down, ... i only need one cup holder.. i suppose i'll replace it later if i ... of the old cup holder still in the cup holder well, a black plastic roller bearing. ...www.mbworld.org

try removing the K-cup holder and inspecting the bottom hole opening. This is where the bottom of the K-cup holder would go through. Sometimes grounds can rest on that edge and fall into the coffee. I hope I could help!

I emailed customer service (link on the Keurig website) and they got back to me in less than 24 hours. If you give them the serial number on the bottom of the brewer they will mail you a new K-cup holder!!