Orders

If my order is wrong or faulty, what do I do?

We want to sort out any issues with incorrect or faulty items straightaway. Please contact us via our Customer Care Team with the order number and the incorrect or faulty item's name and number. We'll get back to you as soon as we can. If we sent the wrong item, we'll send the right item out to you within 24 hours.

I have received an incorrect item in my order.

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care Team with the order number and the incorrect item's name and number. We'll get back to you as soon as possible and try to resolve it for you.

Is it safe to make orders online?

It has never been so safe to place an order online. We use the more secure online order systems on the market and we are constantly researching and improving our software to make sure we offer the more safety at all times qualified standards.

The item I want is out of stock, will you be getting more stock?

Yes. Take a look here, in Back to Stock, we hope that you find your item! You can also click on "Notify me when available" link below every product and we will send you an emaill when product is in stock again.

How do I use my discount/promo code?

You need to enter your discount/promo code on the order summary section of the 'confirm & pay' page. Under your order details, you'll see Promo Code or Student Code - simply click on this and enter your code in the drop down box. Once you've entered the code, click on 'Update' and it will apply to your order. You'll be able to check this underneath the items as the discount value will have been removed and the price amended. You must enter the discount/promo code when you are checking out as it can't be applied later. RULES · Only one discount/promo code can be used per order. · As our discount/promo codes vary so do the terms and conditions of each, so make sure you check when you receive any codes.

An item is missing from my order.

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each shipping note will tell you the items you can expect to find inside. Please check the shipping notes from each part of your order to make sure you're not missing anything. If an item is missing, please contact our Customer Care Team with the order number and the missing item's name and number. We'll get back to you as soon as we can to resolve it for you.