At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here

@Surfin@bhushan_1234 As tfarabaugh mentioned, this might be the case of depleted battery and rolling back to version 1.3.255 won't help in this case. But make a factory reset on you watch and the old version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts. See if this improves the situation!

@aweather Your watch may have depleted battery. I've now put you on the old version 1.3.255, please make a factory reset on you watch and the version will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.

@jaeshan34 I've now put you on the old version 1.3.255, please make a factory reset on you watch and the version will be offered to you in Sports Connect. See if this improves the situation!

@arak Watch linked to your account is two plus years old so this might be the case of depleted battery and rolling back to version version won't help in this case. But make a factory reset on you watch and the version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts. Hope this improves the situation!

@jfbarb Please make a factory reset on you watch and the old version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.

If you make a factory reset on you watch now and the old version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts. Also, give it a test run and see if this improves the situation otherwise you can get in touch with our support to get your watch replaced under warranty.

thank you for enabling me to factory reset to 1.3.255. I did the factoy reset today, went for a run, then I came back and connected my tomtom runner 2 cardio+music to my macbook with USB (with the tomtom software installed on the macbook, also tried to re-install), and it did not sync the workout. So it recognized the watch, it is saying "Ready to go" in the TomTom app on macbook, but the workout wasn't synced to mysports.tomtom.com and neither to endomondo or strava. Are you aware of similar issue? Can you please help? Next saturday (29th of June) I'm running a 1/2 marathon and I'd like to be able to sync that race...
Please advice.

but the battery is still bad as it was with previous software version.. so, can you just please revert my software version to the latest and I'll do a factory reset again? Hopefully that will solve the syncing issue.

Hi, just to share my experience with battery issues, maybe can help someone. After I have tried factory reset, rollback version with no success I got two options, or throw my watch in a trash or replace the battery. I decided to give a try and replace the battery. I bought one on MercadoLivre for 20 bucks (kind of Brazilian ebay, but I’m 110% it came from china so I believe you can find on Aliexpress too, maybe even cheaper. By the way, the “original” battery which came with tomtom is a chinese poor quality battery, too bad TomTom!).
I replaced at home and it’s relatively easy, there is a tutorial on google to help, but basically it’s just be gentle and take off the plug replace with the new battery and reconnect the plug. It’s done. 15 minutes and my watch is like new. Battery lasting as new brand. The interesting thing is I’ve read on several posts that is not possible to replace the battery. It is untrue, at least for the TT Runner 2 music (which is the one I got), that how I said, it’s relatively easy. I recommend if someone want try, and not feel comfortable to it, send for someone a bit more tech savvy because although is easy, it’s fragile.
If you have any questions, feel free to ask.

@Mack_01 This can be the case of depleted battery and we've seen that rolling back to version 1.3.255 helped some of the users. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts when on 1.3.255. I've now put you on old version 1.3.255, please make a factory reset on you watch and it will be offered to you in Sports Connect. See if this improves the situation!

@cameliaRojas Your situation is same as 'Mack_01' above and it may be a depleted battery on the watch. Please make a factory reset using Sports Connect and version 1.3.255 will be offered to you. Give it test run and see if it helps!

I have a TomTom Spark 3 since 2016 and suddenly the battery does last any time. After charging the battery goes down instantly.
I already performed the factory reset, the version is 1.7.64. Please link me to the previous version until you can push a more responsible and reliable update. Thanks.