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29.
Summary <ul><li>Build a broad-based toolkit </li></ul><ul><li>Make it &quot;the way we do things around here“ </li></ul><ul><ul><li>Know the business and meet the needs </li></ul></ul><ul><li>Know your audience and contributors </li></ul><ul><ul><li>And how they operate </li></ul></ul><ul><li>Manage currency and accuracy </li></ul><ul><ul><li>Address accountability, behaviour and engagement </li></ul></ul><ul><li>Exercise trust, and make it as easy as possible </li></ul><ul><li>Human issues come before technology! </li></ul>