"Standard of care was very good ..."

Standard of care was very good throughout. The staff were excellent. It was also very clean. As somebody with dietary intolerances, I feared that food might be a problem, but no. Every meal was healthy and tasty.

What could be improved

When visiting as an outpatient, the receptionist in the specialist unit seemed determined to ignore me - as did the one on admissions when I was admitted. Same in A&E. As these people are first points of contact for most patients, who are not only needing treatment but are likely to be nervous and/or worried, they should be more welcoming. Even if they're in the middle of something, a quick look up and acknowledgement along the lines of, "I'll be with you in a moment", would be an improvement. As it is, one is made to feel a nuisance.

Anything else?

The ward staff were hard working and nothing was too much trouble for them. They went about their work with good humour and grace. Admirable people.

Responses

Many thanks for taking time to post your comments it is much appreciated when people take the trouble to give positive feedback, regarding food, and hard working ward staff. Please accept our apologies if you feel that some of your experience of this Trust has been negative.

Your comments have been passed on to the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.