Contents

1 Overview

ServiceNow offers professional certification programs. Certification assures employers and peers that you possess the skills and knowledge to perform the duties involved in ServiceNow implementation, application development, and system administration.

2 Resources

To plan the ServiceNow education that will help you achieve your certification goals, review these resources.

3 ServiceNow Certified Application Developer

The Certified Application Developer (CAD) exam certifies that a successful candidate has the skills and essential knowledge to develop applications to solve business problems for their employers and customers. Candidates should have industry experience with ServiceNow system administration, application design, source code management, JavaScript and the ServiceNow APIs, web services, and UI design. Though there are no specific prerequisites, it would be helpful to have passed the Certified System Administrator exam along with at least six months of hands-on experience developing custom applications in ServiceNow. For a description of the exam Learning Domains, and sample questions, review the exam CAD Blueprint (PDF).

To begin your review, visit these pages in addition to reviewing the topics outlined in the Blueprint.

4 ServiceNow Certified System Administrator

Becoming a Certified System Administrator (CSA) establishes competency for continuing to the advanced levels of ServiceNow knowledge. The Certified System Administrator Exam Blueprint (PDF) contains specific details about the prerequisites, learning objectives, and format of the ServiceNow Certified System Administrator exam. Sample questions are provided.

The Certified System Administrator exam should be taken after completing the 3-day System Administration course and it is recommended that certification candidates have at least six months to a year of ServiceNow system experience.

The System Administration course achieves these learning objectives through instruction taught by professional trainers, hands-on exercises, and live demonstrations. Visit the ServiceNow Training web page for class descriptions and to view the list of ServiceNow Authorized Training Partners.