If you are looking for an extension that allows customers easily to find the inquiries, ask and answer the question about their confusing, it’s high time to choose FAQ extension.

Developed by Mageplaza for Magento 2 stores, FAQ extension offers an SEO-friendly FAQ page, which helps visitors look for the answer with ease instead of sending the email to the freshdesk page. Therefore, you can save much time for customers; this also makes them satisfied with your service, and of course, they will come back to your online store in the next purchase.

The same as FAQ Homepage, Category page is also displayed on the Search box and performs the function as on FAQ Homepage. When you find by the search box, all satisfied questions (in all categories) will be displayed. To return the current category, you only need to delete the condition that you have just searched.

The answer of each question can be displayed when clicking on the question if Questiontype=Collapsible

Display all answer’s contents for each question, Pageview, first public dates, positive feedbacks.

Question Detail Page can display the Votingforhelpfulness field so that customers can respond if this answer is helpful to them or not.

If getting the allowance of admins, customers can also submit the question at the bottom of each Question Detail page. The notification will be sent to the customer email box when their question is added the answer and public if they tick in the checkbox Receiveemailnotification.

For the countries don’t use the English alphabet (such as Russian, Japanese, Korean, Chinese, Arabic, etc.), questions will not be submitted.

This is a place to save all required questions. It includes that admins have created and customers have created.

From the Grid, admins can know all basic information of question as ID,thecontentandURLofthequestion,whocreatedthequestion,thestatusofthequestion(answeredornot),Visibility(public,hidden,needapproved),displayedstoreview,Helpfulrate,Createdate,Updatedate,Position,andAction.

Admins can perform some actions as the following:

Delete: Admins need to tick and choose the question that they want to delete, then select Delete in the Action box (in the upper left of the grid) to delete. A confirmation dialog will appear, then choose OK to continue deleting.

Change Visibility: Admins need to tick and choose the question that you want to change the Visibility, then choose ChangeVisibility>Public/Hidden/NeedApproved in the Action box (in the upper left of the Grid) to change the Visibility. Instantly, selected questions will be changed about selected Visibility.

Edit: To edit a rule, admins need to choose Edit in the Action box (the last column on the right of the Grid)

Instant Edit: Admins can edit some fields of the Rule in the Grid by clicking the mouse to the field you want to edit. The Grid will change as the following:

From the Grid, admins can know all basic information of question as ID,thenameandURLofthequestion,iconoftheCategory,thestatusofCategory,StoreView,thenumberofquestions,CreateDate,UpdateDate,Position,andAction.

Admins can perform some actions as the following:

Delete: Admins need to tick and choose the question that they want to delete, then select Delete in the Action box (in the upper left of the grid) to delete. A confirmation dialog will appear, then choose OK to continue deleting.

Change Status: Admins need to choose the category that they want to change the status, then choose ChangeStatus>Enable/Disable in the Action box (in the upper left of the Grid) to change the Status. Instantly, selected categories will be changed about the selected status.

Edit: To edit a rule, admins need to choose Edit in the Action box (the last column on the right of the Grid)

Instant Edit: Admins can edit some fields of the Rule in the Grid by clicking the mouse to the field you want to edit. The Grid will change as the following:

Also, admins can also filter, change the store view, hide/represent the columns or export the grid.

Select one of the following layouts to have your checkout page be shown in four different interfaces

1 column

2 columns with left bar

3 columns with right bar

3 columns

FAQ Style: Now we offer one style only is Material

Categories Columns: Categories are arranged into 1 or 2 or 3 columns depending on the option that admins choose in this section

Question Style:

Collapsible: On the FAQ Homepage, the answers will be collapsed with their questions. The answer only will be displayed if customers click on the question, and it will be hidden if the question is clicked again.

Default: The answer will be displayed under the question and customers cannot collapse the question anymore.

Enable: Choose Yes so that FAQ Tab can display in the Product Info Detail Box

Tab Title:

Fill in the Tab Title

If leaving it blank, the default = FAQs

Limit question:

Limit the maximum questions that displayed on the Product Detail Page

If leaving it blank, the maximum questions displayed is 5

FAQ Style: Now we only offer one style, Material.

Question Style:

Collapsible: On the homepage, the answers will be collapsed with their questions. The answer will only be displayed if customers click on the question, and it will be hidden if the question is clicked again.

Default: The answer will be shown under each question and customers cannot collapse the question.

Show Name: Choose Yes to allow displaying the name of the person who has submitted the question