Noticeboard

TELEPHONE ADVICE

The doctors and nurses are happy to speak to patients by telephone, outside consulting times. Please leave your details with our reception staff and a doctor / nurse will return your call between surgeries.

OUT OF HOURS

Overnight, at weekends and bank holidays NHS Cambridgeshire has commissioned Herts Urgent Care to provide out of hours cover. They can be contacted by ringing 111.

Please also see our homepage for extended hours information.

APPOINTMENTS

We offer ten minute GP appointments, and these can be made online, by phone or in person. Form more information please go to the 'Opening Times' tab.

DISPENSARY CALLS

The Dispensary take telephone enquiries between the hours of 10am - 6pm.

CANCELLING YOUR APPOINTMENT

If you are unable to attend an appointment with one of the doctors or nurses, please let us know as soon as possible to enable us to offer the appointment to someone else.

TEST RESULTS

Please call 01223 810030 for test results between 10-6pm Monday-Friday. Please allow one week for the results to be returned to us.

WHEELCHAIR LOAN SERVICE

We have a wheelchair here at the surgery which is available for patients to borrow for up to a maximum of one week. Just contact us and we will let you know if it 's available.

TRANSLATION AND INTERPRETING

The practice uses a local company called CINTRA to provide a translation and interpreting service to our patients. All of their interpreters specialise in at least one discipline i.e Health to ensure you get an accurate service.

If you require any of their services, you can contact Cintra to liaise with us, or if you are able to speak or write to our reception Team, we can call Cintra to organise a date and time for an appointment with you both at the surgery.

VERRUCAS

Most people develop one or more warts at some time in their life, usually before the age of 20. About 1 in 10 people in the UK has warts at any one time. They are not usually harmful. There is no need to treat warts if they are not causing you any problems. Without treatment, about 3 in 10 warts have gone within 10 weeks, and most warts will have gone within 1-2 years, and leave no scar. Clinicians at Bottisham Medical Practice do not usually treat verrucas but are happy to provide advice if required. Alternatively, please see: http://www.patient.co.uk/health/warts-and-verrucas for further information.

DROP IN PHLEBOTOMY SERVICE AVAILABLE AT NEWMARKET HOSPITAL

Newmarket Hospital are provide a drop in phlebotomy service. You can visit them between 8am and 4pm Monday to Thursday and 9am to 1pm on Fridays.

Bottisham Medical Practice Dispensary has been experiencing unprecedented demand on its service, along with resource issues due to the current Coronavirus pandemic. We have had to make some significant changes to how we work in order to continue to provide this essential service to our community and ensure we are keeping both patients and staff as safe as possible.

Dispensary Service Update – Important Information

The Dispensary Service at Bottisham Medical Practice is currently working with a reduced capacity. We have had a small group of volunteers working with the practice over the last couple of months, delivering medication to the door which has helped ease the pressures. Since the easing of lockdown we have seen volunteers going back to work along with patients not always being in to receive the medication due to them going back to work and, unfortunately, it has not been working as efficiently as we would have liked over the last 3 weeks.

With this in mind, and the fact we are now seeing repeat requests reduce to what it was before the lockdown, we are going to revert back to normal opening from Monday 15 June 2020. All repeat prescriptions submitted up to 5pm Thursday 11 June will be delivered. Everything from Friday 12 June will need to be collected. We will be open from 8.30am to 6pm Monday to Friday. Please note we will close for lunch between 12 and 2pm every day.

The only exception to this is those patients who are shielding. Over the past weeks you will have received details of your community volunteers through your letterbox. (Alternatively, log on to your local Parish Council website where you will be able to find details.) Please phone the person in your area who will be happy to help arrange pick up of your medication. If you are struggling to arrange for someone to pick up your medication, or there is no one in your area, please contact the reception team at Bottisham Medical Practice who will help arrange a delivery.

Due to reduced staffing numbers, please bear with us as there may be a longer wait at the dispensary hatch. We ask that only one person at a time comes into dispensary, otherwise please queue outside until the dispensary area has been vacated. We are still working to a 5 working day turnaround, and we ask that you do not attend the practice to collect early as this increases the pressure on the dispensary team along with unnecessary footfall in the practice.

If you have spoken to a GP and they have issued an acute prescription for collection, please allow at least 3 hours for this to be received by dispensary and dispensed. Again, this will help reduce footfall ensuring patients only attend once.

Until staff levels return to normal you will not be able to contact dispensary direct by phone, but will be directed to our enquiries line (Option 4). A message will be taken and a call returned at a quieter time of day and when it is safe to enter the dispensary, adhering to social distancing.

We would like to say a huge thank you to all our patients for your support during this time, and all of the volunteers who have done an amazing job of providing the delivery service.

Thank you

HELP FOR SHIELDING PATIENTS

If you are shielding or self-isolating and you are having difficulties getting the help you need, please use the links below to find volunteers within your village.

The practice is still providing GP services and we would like to remind patients who have any acute conditions which are of concern to still contact the practice so we can review and refer where appropriate, ensuring you are getting the medical attention you need as early as possible.

THANK YOU!!

We would like to say a huge thank you to all those who are volunteering their services to help the practice as this is the reason it is possible for us to offer a delivery service.

Lastly, we would like to say a huge thank you for all the donations of PPE and little luxury items of chocolates and plants to the practice, we have been touched by your generosity and apologise we have not able to make a personal written thank you to individuals. It is hugely appreciated by all the staff and has really helped in maintaining staff morale at this challenging time. We really appreciate how lucky we are to work in a community with such a cohesive and proactive local support network. The community is doing an amazing job of looking after each other.

With best wishes to you all during these difficult times. Stay safe.

Rowena Pilsworth, Practice Business Manager

And all the Partners and Staff at Bottisham Medical Practice

CORONAVIRUS

Do not go to a GP surgery, pharmacy or a hospital if you have symptoms. You do not need to contact 111 to tell them you're staying at home.

Important information about the coronavirus (COVID-19)

The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here.

Isolation - providing proof of coronavirus absence from work

If your employer is requiring evidence that you cannot work in the current coronavirus epidemic due to an underlying health condition please use the document provided below - they should not require a Med3 (doctor's certificate) at this time.

Do you want to loose weight? If you have a BMI of 25+ find out how you can get FREE weight management advice...

BMP PPG WALKING GROUP

PLEASE NOTE THAT THERE ARE NO PLANED WALKS FOR HEALTH AND ALL WALKS AT ANGLESEY ABBEY ARE CANCELLED DUE TO COVID-19

Would Somebody You Know Benefit From What Red2Green Have to Offer?

Red2Green support people with learning disabilities, autism and mental health problems. They help people achieve their goals in training, education, work, friendship and fun. Red2Green have programs that offer long term on-going support as well as short term modular and respite courses.

Link below to their website for further information about the work and service they provide. Details about their community café in Bottisham can also be found here!