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Leisure centres achieve success in their Quest for quality

South Norfolk Council is celebrating after all three of their leisure centres and their Community Leisure Service achieved the required standard to become Quest accredited.

Quest is the leisure industry’s kite mark, a quality assurance scheme that looks at all areas of the business and measures how effective the leisure teams are at providing customers with a high- quality service.

Across the country less than 50% of leisure facilities have achieved Quest accreditation and South Norfolk Council’s Community Leisure Service Team is the first in Norfolk to make the grade.

Quest assessor, Warren Smyth said “I would like to congratulate the whole team, this is a real achievement and something to be proud of. The Quest process really benefits the customer as it offers an assurance that the centres are being well run and that customer satisfaction is at the heart of all decisions.”

Quest assessment focuses on the customer experience, team development, forward planning, community focus. cleaning and housekeeping, maintenance and Health and Safety,

South Norfolk Councillor Yvonne Bendle, Cabinet member for leisure said. “This is a fantastic achievement by our leisure team. Having already invested £4million in our centre in Wymondham we are continuing to invest in the health and wellbeing of our residents with a planned £2million investment in Long Stratton.

“The council recognises the importance of having the best quality leisure facilities in place to serve our growing number of residents and Quest accreditation shows that we are doing all we can to provide our customers with the level of service they expect and deserve.”

Find out more about South Norfolk Council’s three leisure centres and the other leisure services they offer across the district by visiting www.south-norfolk.gov.uk/leisure