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Over 3,999 reviews forSunnyvale Floor Cleaners from people just like you.

A

"Well, to be honest, it didn't start so well. The first guy that came hardly did anything. Our floors looked exactly the same. My wife started explaining this" ...More to the technician and he started arguing about it to her. I came downstairs and looked at the floors and saw the same thing my wife saw. When I started explaining this to the man he started telling me "that's all you get for the price you're paying." I explained to him that I didn't put the ad in Angie's List, his company did. Anyway, I explained to him that that wasn't the issue here, the issue was that his work was unsatisfactory. So then the man started yelling at me, at which time I told him to get out of my house. I immediately called his company,

, and explained all of the above to them. To be honest, I told them I would never use them again and that i would write a terrible review based on the service we received. They were shocked at what had happened, and offered to send their best guy back out. I wasn't going to take the offer due to how upset i was with their company, but thought maybe they just had a bad apple and I needed to give them the opportunity to right the wrong. About an hour or so later,

, one of their best guys, showed up at our door. I have to tell you, he looked around and couldn't believe the job that had been done, and stated "don't worry, I will fix it." He brought in tools and cleaners that the previous technician did not use when he was cleaning. This guy totally turned everything around in half the time of the previous technician. Because of what he did and the attitude of the caring person on the phone when I called yelling, it totally changed my opinion. The end product is that our floors look gorgeous, my wife is very happy, and they didn't charge for the extra sq. footage of tile. I would now be very happy to use them again, however, I will absolutely request their technician

for all of our future work.

-Edmund L.

A

"We were very impressed with

--

, the owner, was very professional and helpful, and the two guys here,

, were hard-working and cared about doing a great job, which they did. They were here for about 5 hours, regularly checking in as they went, and transformed our floors, which were starting to look cracked and old, even though they had been installed new only 3 years before-- the contractor didn't know how to use the grout correctly on the floors-- ugh. Anyway, a huge difference. Now we have our bathrooms back.
I do feel the price is on the high side, but given the scope and quality of work, we were willing to pay it and so pleased with the results.

Angie's Answers

"Etiquette and tipping experts agree that tipping a contractor and his employees isn't expected because contractors offer to do a job for you at a specific price. Any extra money they would want would be built into their bid. Also, it's a business relationship rather than one where they are performing a personal service for you like a waiter or a maid. But if the employees do extra jobs around the house, then experts say it is appropriate to tip a cash amount equivalent to the task; "tip gifts" such as cookies and drinks can count. "The key to tipping is whether or not it was outside the scope of what was normally expected," says Mark Brenner, author of "Tipping for Success!"

My opinion is that a little bit of courtesy (snacks, drinks, expression of appreciation etc.) goes a long way and upon completion of their work you feel compelled by a job well done to offer a little extra in the form of a tip - go for it, but do not feel obligated.

I agree with your choice - this is about the only product that can realistically, for a large room, be taken out and cleaned up after a flood and reused, thouhg carpet can be if you strip it into smaller pieces to carry wet, AND you have somewhere to wash and dry it - that is usually the problem. However, bear in mind it still has to be done within about 2 days or mildew/mold will grow on it, and may or may not be totally removeable. My personal preferences - mostly because their products are consistent, the joints stay snapped together, and they are not overly soft (a problem with cheap vinyls) are Pergo, Tarkett, Armstrong.
Whatever you buy, be sure it can come back apart - some plank products are not made with a self-adhering contact glue in the joints that prevent you from taking it apart again, and some brands their snap design, while maybe better at preventing joint separation, cannot feasibly be unsnapped without tearing or breaking it off.
Also, be sure whatever brandname and product line you choose it 100% vinyl (other than the urethane surface protective layer) - many vinyl floor products have paper or fiber cores or other water-absorbing components.
Remember that, on concrete, since it wicks soil moisture through it, you till need a 6 mil vapor barrier under the flooring and positively sealed all around the edges to avoid the risk of mold growing on the underside of the vinyl.

Agreed. If you have existing cracking in porcelain you need to know the cause first. I don't know of any reputable contractor that would dare install tile over existing tile. Also, any manufacturer warranties for defects would be null due to improper installation. Did the contractor offer this solution or did you ask for it? The mear fact that he is agreeing to or offering it tells me you need to leave this guy for someone who knows what they are talking about before he does only half the job which will have to be redone in the near future, costing you more in the long run.

I get so many calls from customers that were talked into a "cheaper" way to do something only to find the work very sub-par. The sad part is they are out the money they spent in the first place along with the additional amount I have to charge just to undo what the first contractor did before I can do it right. This floor could end up costing you double what it should if it's not done right.

Floor Cleaning reviews in Sunnyvale

offered a solution that the previous company did not. The tiles in our shower are not 100% even, and the side of the tile is showing in a few places, making it look dirtier than it is.

suggested spending a little more to use a colored sealer on the grout which would cover up the ...More edges of the tile and improve the looks. I like this idea.”

- Caetano S.

A

Rating

“

The floors had been damaged by some chemicals and had a whitish look to them, (very badly) and he ground them and used an enhancer and polished them to the point where they looked new and just beautiful. He did the same with the counter tops. He is extremely conscientious, professional, aims to please and is also a very pleasant and nice man. I will ...More use him again in a heartbeat and highly recommend him.”

- RICHARD P.

A

Rating

“

was very prompt and courteous. We went over everything I wanted done, and he made suggestions on how to cover the area more efficiently. He was very knowledgeable and worked fast doing a great job. I was very pleased with the end result ... I would definitely hire him again.”

- Barbara R.

A

Rating

“

They were very responsive, came on time, and stayed for hours to thoroughly clean my floor tiles and grout. When finished, my floor tiles and grout looked new again!”

- Susan R.

A

Rating

“

This is the second time I have used them.

&

came out the next day after calling to schedule. They are both efficient, professional and take customer service to the next level. The prices are extremely reasonable. I highly recommend them.”

- penny C.

F

Rating

“

They cancelled my appointment after I had emptied my bedroom so the floor could be cleaned and sealed. They receptionist called me and drilled me about the condition of my floor. I told her there were 3 small black

that were on top of the finish
and other wise it was good just needed to be cleaned and sealed. Then 30 ...More mintues lated

called me and started the whole process all over. Then 30 mintues later they cancelled my appointment. I am wandering if this is a bait and swithch deal because they did not want to do such a small project. Now here I set wiith my furniture coming on Wednesday and the floors will not be done. I am puzzled how they managed to get so many A ratings? This does not look good for Angie's list.”

- John C.

A

Rating

“

The owner answered my call. She was very accommodating with scheduling. The service technician showed up at the exact time promised. He was courteous and professional. He was careful to not make a mess. The work he did was absolutely amazing!! After many years, the very light grout on my kitchen and bathroom floors had become very dark. When the technician ...More was finished, it looked brand new. I really can't believe how good it looks!”

- Lynne H.

A

Rating

“

The services that Mr.

provided were impeccable. He's very meticulous, and he's not satisfied until you're satisfied. It is extremely difficult to find good, quality help these days, especially the ones with a high level of integrity. Mr.

has always been very responsive, prompt, and professional. ...More He pays attention to the very small details of the work that he does.

is my go-to company for ALL handyman work, painting, etc. I don't think there's much that Mr.