Creative thinking when it comes to designing and implementing the ideal customer EXPERIENCE!

Dubbed by Insider Magazine as "the Guru of Creatively Thriving from Change" and chosen one of top 15 speakers by readers of Meetings & Conventions magazine! Author of 3 best selling books. Certified Speaking Professional

Fee Range: Varies
Travels from Pittsburgh, PA (US)

For more information about booking Jeff Tobe, CSP, visithttp://www.speakermatch.com/profile/jefftobe

Creative thinking when it comes to designing and implementing the ideal customer EXPERIENCE!

Dubbed by Insider Magazine as "the Guru of Creatively Thriving from Change" and chosen one of top 15 speakers by readers of Meetings & Conventions magazine! Author of 3 best selling books. Certified Speaking Professional

Fee Range: Varies
Travels from
Pittsburgh, PA

Jeff Tobe, CSP

Coloring Outside the Lines

Creative thinking when it comes to designing and implementing the ideal customer EXPERIENCE!

Dubbed by Insider Magazine as "the Guru of Creatively Thriving from Change" and chosen one of top 15 speakers by readers of Meetings & Conventions magazine! Author of 3 best selling books. Certified Speaking Professional

“Only 50% Of workers in the United States are committed to and engaged in their work”
State of the American Workforce report / Gallup 2013
In this brand new presentation, Certified Speaking Professional, Jeff Tobe DOES NOT ask you to marry him!! What he does, is to make you aware of how important it is to get your people engaged at what they do every day. Business is changing at lightning speed. What if we looked internally to make it easier externally? In other words, what if we considered how to get our employees more engaged at what they do so that it will ultimately have an effect on the ‘customer’ experience?
In his usual high-energy, high-humor and high-content style, Jeff walks audiences through the “Four Pillars of Engagement”…
Creativity
Curiosity may have killed the cat but it’s the one resource that the most successful organizations have discovered that they need to foster in their people. Creativity leads to innovation and, as you may already know, this is Jeff’s passion and focus for 20+ years! To get people invested in your organization, you have to encourage them to be more curious in looking for alternative solutions, being incredible problem solvers and in asking the right kinds of questions of their internal and external customers.
Commitment
Commitment is at the heart of every successful organization, and commitment is always about relationships. With compelling business examples and proven strategies, Tobe reveals essential behaviors and characteristics to build and strengthen commitment throughout the organization. In a simple formula, Jeff demonstrates how commitment to becoming 100% customer centric can get people more involved at every level of the organization. Every organization is in the business of relationships. Gain a competitive advantage with trustworthy managers, loyal employees and clients who commit to the integrity of your organization and product or service.
Accountability
At every level of the organization, people have to do more than just WANT to be accountable, they have to act “as if…” Engagement without accountability equals chaos. Jeff demonstrates ways in which we can get our people more accountable for their actions and decisions. He believes in the rule that “If you are 100% accountable for the ‘now”, there can be 0 excuses in the future.
Communication
Engagement starts and ends with open communication. A recent New York Times survey found that 78% of workers polled in diverse industries mentioned poor communication at the root of challenges with their managers, colleagues and with customers. What an amazing opportunity! Jeff shares techniques to make your people more aware of their communication and to give them the tools to better themselves. Join an elite 22% nationwide who DO get it!