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I missed a flight connection nad had to stay at the Sheraton Airport Hotel in Brussels. This hotel is a five star and right on location at the airport. No need for any transport in the morning. The rooms are very good and the restaurant and bar food was great and not too expensive either.
The receptionist upgraded me to...

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Thank Gordon R

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
We are happy to read that you had a comfortable stay, despite the fact that you missed your flight connection.
Looking forward to the pleasure of welcoming you back soon.
Best regards,
Ingrid Roekens
Hotel Manager

and expensive to boot! Air conditioning was not working, the mini bar fridge was ripped out. Not a very welcoming experience if you've arrived late night for a short overnight stay! If not for the convenient location at BRU, I would not stay here again.

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Thank Vimana2016

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
I am sorry to read that you did not have an enjoyable stay due to the fact that the airco was not working properly. Please accept our sincere aplogies for the inconvenience caused, rest assured I fully understand your disappointment.
In order to reduce costs for our guests, the minibars have been replace by vending manchines on each...

This Sheraton was very convenient just outside the exit door of the terminal. Glad it was only one night though. We waited an hour for the room to cool down and when it didn't drop a degree we called for maintenance. He had to fix some blocked line which took about 15 minutes. Not a big deal except it was...

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Thank fizzy1991

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
We are sorry to read that you had a disappointing stay because of the temperature in your room. Please accept my sincere apologies for the inconvenience caused, this is indeed quite unfortunater. Rest assured I fully understand your frustration.
Your remarks were duly noted, the necessary follow-up will be done with the department concerned. Thank you for bringing...

Before going to our room, we went to have dinner in the Sheraton restaurant. My dish, salmon steamed in banana leaf, arrived 15 minutes later than the rest of the food. it was a piece of salmon on a large plate and that was it. Not one French fry, not one grain of rice, no salad, literally NOTHING. After attempt...

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Thank ruud p

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
I am so sorry to read about the poor experience you had in the restaurant. Please accept my sincere apologies, this is indeed very unfortunate and of course totally unacceptable. Rest assured I fully understand your frustration.
Your remarks were transmitted immediately to the kitchen Chef and the staff concerned. All necessary actions will be taken to prevent...

I stay here about 2-4 time/year when I need to catch an early flight (and so do most of the guests of this property). While the price paid is quite high (I paid €240 for a night, incl breakfast) the value for money seems to decrease again and again. This time: Strike 1: I noticed that there were only 6...

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Thank peterp_belgium

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
We are truly to read that you had a disappointing stay and sincerely apologize for the inconvenience caused. There were indeed some technical concerns with the A/C and we also experienced some problems with the television channels in some of our rooms.
Being an SPG Preferred member, we are of course more than happy to allocate you to...

I asked for a room upgrade as a platinum Marriott member, now also SPG, and was told at the check-in desk that I got an upgraded room but the room was exactly the same as any other room I stayed during earlier visits. But total nightmare is the parking condition and trying to get in the hotel. I spend at...

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Thank USABelgie

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
Thank you for sharing your comments, which were duly noted.
Please accept our sincere apologies for the inconvenience caused. Rest assured I fully understand your disappointment and frustration.
Our hotel parking garage has been closed by order of the airport security police since the bomb attacks. We hope to be able to reopen it soon.
Your remarks regarding...

I liked everything - the bed, the bathroom and the fact I could iron my shirt in the room. The wifi worked great too. I was waiting for my flight, so the location that close to the airport is perfect.
In my room, the hair dryer was very slow but that's nothing tragic.

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Thank Klaudia S

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
Thank you for sharing your feedback. We are happy to read that you had an enjoyable and comfortable stay before your flight.
Looking forward to the pleasure of welcoming you back with us soon.
Kind regards,
Ingrid Roekens
Hotel Manager

We stayed here four nights for a meeting and the weekend.
The hotel car-parking is poorly sign-posted and difficult to find after the security changes post the airport bombing. Head for P2, level 5 and you will (eventually) see some signage. To access the hotel, you then have to walk through their old (now empty) car park to access the...

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Thank Mark_from_Thailand

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
Thank you for sharing your valuable feedback. Your comments were duly noted and will be shared with the departments concerned for further follow-up. Thank you for bringing this to our attention.
We look forward to the pleasure of welcoming you back with us soon and meanwhile remain,
With best regards,
Ingrid Roekens
Hotel Manager

I was stranded in Brussels for two days and stayed at the Sheraton. It's literally right across the street from the airport so it's perfect for travelers. The staff is amazing! The first day I checked in early without any issues. The second day I rebooked online via Hotwire and I was allowed to keep my room. The cleaning staff...

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Thank Sarrah F

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
Thank you for your appreciated feedback. We are happy to read that you enjoyed your stay with us despite the unfortunate circumstances.
We hope we will still have the pleasure of welcoming you back with us in the future and meanwhile remain,
With best regards,
Ingrid Roekens
Hotel Manager

I love this place. This Sheraton is co-located with Brussels International Airport and connected to public transportation by train, bus, and taxi. The hotel is located literally across the street (~1min walk) from the Airport Departures terminal. The hotel is a modern, well adorned, business- travel hotel. The staff is incredibly friendly (even remembered me after having stayed there once...

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Helpful?

Thank Eric B

Ingrid R, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest,
We are happy to read that you enjoy our hotel and its services and look forward to welcoming you back with us many more times in the future.
Warmest regards,
Ingrid Roekens
Hotel Manager

Amenities

Highlights

Room Service

Restaurant

Fitness Centre with Gym / Workout Room

Bar/Lounge

Free High Speed Internet ( WiFi )

GreenPartner
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Green Partners meet the programme's minimum requirements for environmental activities, but have not yet qualified for a Green Leader badge. The set of requirements include having a towel and linen re-use programme, using energy-efficient light bulbs, tracking energy usage, recycling, and educating staff and guests on green practices.

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Also Known As:

Sheraton Zaventem

Zaventem Sheraton

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