General Information

The ITS Service Desk is the primary customer interface for information, access, and assistance related to technology services provided by our university. ITS Service Desk is committed to offering an exceptional support experience for the campus community and is ready to assist faculty, staff, and students with any information technology services. The Service Desk can be contacted through various distinct avenues.

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It is called a "Remote Program" because Service Desk Analysts, ONLYwith the permission of you, the customer, can remotely view the desktop you are viewing and share control of the keyboard and mouse in order to guide you to solve your issue. This Live & Hands-On troubleshooting approach is provided by the ITS Service Desk. The technology used to allow this service is called Bomgar: Secure Remote Support Software.

4. Visit the Service Desk in the Fred Frey Computing Services Center, in the center of the first floor.

Fred Frey is located a few streets to the side of Tureaud Hall, right next to the LSU Dairy Store across Tower Drive. (Or, follow Tower Drive south from the Union!) For the location in Google maps, click here.

LSU Policy Statements

General Information
The Network Operations Center (abbreviated NOC) is the 24/7 system operations and monitoring center for LSU, also governing Frey's parking lot spaces and a data center. It is located on the first floor of Frey.
All ITS Help Desk after-hours calls will be routed to the NOC for further assistance. Parking in the Frey lot...

On-Line Work Order Submission
The University Networking & Infrastructure Department at ITS offers on-line Work Order Submission & Tracking System available to LSU Faculty & Staff. The purpose of this article is to guide customers through the process. When to...

ITS HelpDesk Chat Feature:
The ITS Help Desk Chat service is available Monday - Friday 8 AM - 7 PM . However, you can request a session by calling 225-578-3375 during any of the Help Desk's regular business hours.
1. Chat may be accessed by navigating...

End-users have several options for accessing the ITSM platform:
Desktop Client – This option is full-featured with Task Pane, Knowledge Article, Search Pane, etc. This only works with Windows OS , other OS users will need to use the Browser Client.
Browser Client – This option is not...