eLEOPARD Design Studios

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Nasscom's Design4India Award Winners for UX/UI

eLEOPARD Design Studios is a full-service agency known for its unique design and innovative ideas that reflect across multiple channels. The range of experiences we create cover enterprise solutions, web and mobile platforms, digital production and animation with virtual studios. We serve all the needs of our clients in Web, Print and Video fields.

We create long-term relationships between products and consumers, and are committed to ideas without limits or borders that translate across the market.

Showreel

Works that kept us busy last year!

eCommerce Platform For NGOs

DonateKart is a unique platform that allows organizations to create campaigns for their ongoing projects. Through DonateKart, NGOs display the products they are in immediate need of. Donors can choose the organization that they wish to support and donate the products they want to. The process of buying these products is extremely convenient and is the same as shopping online.

GOAL

• Streamline the

…

process of viewing the campaigns from the NGOs.

• Make the single campaigns more readable and intuitive for the viewers.

• Revamp the payment process to make a streamline experience.

• Design the website so that it works seamlessly on all the devices.

ROLE

• UX research.

• UI Design.

• HTML/CSS code using Bootstrap library.

APPROACH

I helped revamp the DonateKart Website and User Experience and interface. Material design guidelines were used to create a clean interface, while streamlining the whole donation experience. The whole donation process was streamlined and focused more on the ease of use, as well as enticing users to share their contributions of various social networks.

KEY WORK

• UX research.

• UI Design.

• HTML/CSS code using Bootstrap library.

RESULT

The results after the website launch were staggering. Within the period of a year, the website visits rose from just 18,000 users per month to 199,767 users per month. The amounts of donations rose from 2,500,000 INR per month to 24,000,000 INR per month.

Corporate Website and Branding

Residential Settlements are a team of experienced property conveyancers specializing in the WA residential market, Australia. They run digital workshops to help others in real estate gain more repeat and referral business.

GOAL

• Increase the conversion rate, while improving the overall experience of their users.

• A clean and simple interface with priority on services.

• The branding style

…

should be uniform across all networks.

ROLE

• Lead the UI Design.

• Lead the UI Social and Print Identity Branding.

• Assisted with the development.

APPROACH

After the initial client meeting, their project manager set the goals and did the UX research and personas. Based off of the research and reviewing the competition, I worked in a style-guide to ensure the uniform design style across the web, social and print elements.

For the website, a Lean UI was designed, that focused more on the content and achievements on the company. Emphasis was also laid on the responsiveness of the system.

The branding of social and print assets were carried out so that each of the element blends seamlessly into the company’s new style guide.

Responsive Web-App for Currency Exchange

DATAPP is a global P2P currency exchange for the digital age—designed by travelers, for travelers. The app’s primary goal is to find the user’s nearby with the matching currency exchange parameters. Upon a match is found, the users would interact and negotiate with themselves, and would exchange the currencies via direct transfer, or using the app’s own escrow.

GOAL

• A clean and easy to understand Interface

…

for the Users.

• A lightweight and intuitive flow.

• Show real-time updated on the nearby users using the Geo-location

ROLE

• Lead the UX Research.

• Lead the UI design.

APPROACH

After the client explained the already existing app and its flow, a market research was done and the competitors we studied. Based on the research, client was provided with a more simple to use and intuitive flow then the existing app based on the wireframes. A clean and spacious UI approach was taken in order for the user to feel at-ease while using the app.

The WebApp was designed while keeping the speed in mind. User can post a listing by just filling out a simple form in under 2 minutes.

News Aggregator WebApp

HowardsHome News is a fully automated news facility that allows you to select and distribute articles in the form of a daily e-mail newsletter, feed or portal on the intranet or website. It helps the professionals get the latest news in their respective fields. This platform gathers the relevant news from the top news websites and portals and aggregates them to one place for a seamless reading.

GOAL

• A

…

platform that is intuitive for the user, shows crisp news, and is lightning fast to load.

• The view can be changed according to the user’s needs.

• The platform should work seamlessly on all the devices.

ROLE

• UX research and Wireframing.

• UI Design.

• HTML/CSS code using Bootstrap library.

APPROACH

Starting with the client briefing, a scope was set for the web app. The client also pointed out the various pain points in the old design. Based on that, UX research was done, pointing out the USPs of the products. A review of competitors was also done, in order to point out how we can improve and get an edge over them. Based off the research, a modular design structure was followed that would allow the app to have more features without interrupting the existing UX. Responsive guidelines were closely followed so that the app runs seamless on all the devices and platforms.

Order Management App

Soft Orders is a multi-user mobile application that aims at improving order management capabilities of a business. It streamlines order processing by eliminating manual bottlenecks, preventing errors and establishing a smooth flow from sales quote to order fulfillment thus ensuring timely invoicing and payment.

GOAL

• Create a simple app that even the most technologically challenged people can use.

• A

…

clean and intuitive interface with priority on orders placement.

ROLE

• Lead the UX Research.

• Lead the UI Design.

• Development of the App

APPROACH

Project was started by a brainstorming session with the designers and developers. A need for simple order management was realised upon doing the research and examining the existing solutions in the market. Based off the research, a UX flow and wireframes set was designed. After the wireframes were approved, a very clean and intuitive UI was designed and presented as a prototype to a set of test users. After the changes were made, the development of the app was started on Ionic framework, for which I worked on the frontend code.

According to new brand guidelines, eLEOPARD Design Studios created and implemented designs for an existing website. The team rebuilt the platform to improve performance, testing the product before publishing.

The Reviewer

1-10 Employees

Perth, Australia

Peter Fletcher

Managing Director, Residential Settlements

Verified

the reviewer

Managing Director, Residential Settlements

Peter Fletcher

Real estate

1-10 Employees

Perth, Australia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

4.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"The most impressive thing about eLEOPARD Design Studios was their calm management style."

Aug 01, 2019

The Review

Feedback summary:

Writing excellent code, eLEOPARD Design Studios improved the platform’s speed and performance in search. The team has helped to grow the business with 30% being derived from the website due to the rebuild as well as their ongoing maintenance efforts. They guide the partnership with expert advice.

the review

Our company is a real estate settlement agent performing property transfers in Western Australia. I'm the Managing Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eLEOPARD Design Studios?

We were going through a rebrand. As part of that rebrand we wanted to update our website. In addition we wanted to improve the speed of our site and make it more responsive.

What were your goals for this project?

Improve the look of our website Improve the speed of our website Improve the responsiveness of our website

SOLUTION

How did you select this vendor?

We selected eLeopard through an extensive interview process on Upwork. In the end it came down to the calm way Shobhit explained his services and the extensive portfolio of clients that he'd worked with previously.

Describe the project and the services they provided in detail.

As we already had a site this project started as a renovation of the existing site but quickly moved into a complete rebuild. We employed the designer who provided us with our new brand style guide but it soon became obvious that they weren't web designers. Shobhit then provided us with a sample of what the home page might look like using one of their existind designers. That convinced us to move the design job to them. Once the design was completed Shobhit built the site and had it bug tested using a third party. eLeopard completed a few final tweaks and then the site was published. Since then we've employed eLeopard to provide ongoing maintenance and security monitoring of the site.

What was the team composition?

We mainly dealt with Shobhit and to a lesser extent his designer Skand.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The work they did had an immediate impact on our website speed and hence performance in search. Between the changes that we made then and the ongoing work we've done since we've been able to achieve around 30% of our business coming from our webstite.

How was project management arranged and how effective was it?

The project was arranged through Upwork utilising a few milestones. This structure was very effective. I was coached to hold back on the add-ons so we could get a MVP published. It was smart advice.

What did you find most impressive about this company?

The most impressive thing about eLEOPARD Design Studios was their calm management style. I can be pedantic and inconsitent but it didn't faze Shobhit. According to Google Site Speed the quality of his coding and the structure of our site is excellent.

Are there any areas for improvement?

The only thing I'd like to see is for Shobhit to be a little more proactive in guiding me. He's the expert and I rely heavily on his advice. If he told me I needed to add something to our site to improve its performance I'd do it and that would be an add-on sale for eLeopard and a win for me.

5.0

Overall Score

5.0Scheduling

ON TIME / DEADLINES

Tops. Don't recall them missing a deadline. If they did it was probably my fault.

5.0Cost

Value / within estimates

Good value.

4.0Quality

Service & deliverables

I thought they could have understood our business a bit better but overall I was happy with what they did.

eLEOPARD Design Studios transformed the website design and functionality for a specialty bakery, implemented SEO efforts as well as building in ordering and shipping functionalities.

The Reviewer

1-10 Employees

Nieuwegein, Netherlands

Owner, Dutch Bakery

Verified

the reviewer

Owner, Dutch Bakery

Consumer Products

1-10 Employees

Nieuwegein, Netherlands

Online Review

The client submitted this review online.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"We are very happy with eLeopard."

Jul 13, 2019

The Review

Feedback summary:

The website fulfills all required capabilities and has thoroughly satisfied owners with its performance. eLEOPARD Design Studios demonstrated dedication to the project, working outside of office hours to complete the work within the proposed timeframe.

the review

We bake traditional Brabantse Worstenbroodjes for our domestic market. I am one of the founders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eLEOPARD Design Studios?

They have developed a woocommerce powered wordpress website from design, integrations and back-en systems.

What were your goals for this project?

Sell our products in an online webshop

SOLUTION

How did you select this vendor?

I have worked with eLeopard on several other projects. They were recommended by a former colleague.

Describe the project and the services they provided in detail.

We needed to be able to sell online with some specific requirements for address validation, availability of delivery timeslots and cost per timeslot and geographical area. Additionally, we needed a superior SEO technical setup and performance for the website. Currently, eLeopard is performing small scale maintenance and development.

What was the team composition?

2 people: Project manager, developer

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We went from a less professional look of the website to a more professional look.

How was project management arranged and how effective was it?

We shared a trello board with items that needed to be developed and communicated via trello comments and webconference.

What did you find most impressive about this company?

They are very committed to get things working, even if this is outside of office hours.

eLEOPARD delivered UI designs for a dynamic and user-friendly cash management app. The designs were integrated securely into the application to improve the UX.

The Reviewer

1-10 Employees

London, United Kingdom

Manish Chourasia

Director, Smart Treasury Solutions Limited

Verified

the reviewer

Director, Smart Treasury Solutions Limited

Manish Chourasia

Information Technology and Services

1-10 Employees

London, United Kingdom

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

4.5

Willing to refer:

5.0

the review

"Team members were always ready to make suggestions, providing ideas to help improve the quality of product design."

Jul 11, 2019

The Review

Feedback summary:

Users have praised the app's design, features, and intuitive navigation. eLEOPARD produced a high-quality product without significant delay. Meetings with their team were always productive and effective.

the review

I am the Director of an IT company, headquartered in London. We provide corporate cash management solutions to corporate clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eLEOPARD Design Studios?

We hired eLEOPARD for front end design for our cash management application. We were looking for experts in the area of the latest UI technology & selected eLEOPARD based on their experience and reference provided.

What were your goals for this project?

The goal was to create a dynamic, modern and user-friendly design that integrates securely & efficiently to the application and provide an excellent experience to the business users.

SOLUTION

How did you select this vendor?

Initially, three vendors were shortlisted by our team. Based on the vendor response, their previous work and the ability to demonstrate excellence in UI design & development and cost factor, our team selected eLEOPARD for this project.

Describe the project in detail.

After the selection of eLEOPARD, we had an initial engagement to go through the project requirement in detail. We discussed in detail the UI requirements and secure integration to the core application. eLEOPARD provided us with the mock-up designs that helped my team in selecting the design which would provide a modern experience to the business & technical users. Our engagement with eLEOPARD was very collaborative throughout the project.

What was the team composition?

We were provided a project manager who acted as a central point of contact. There were two team members with whom we engaged on a regular basis. Roles and responsibilities were defined at the beginning of the project. Our functional & technical architect closely worked with eLEOPARD team. We acted as one team!!

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received very positive and encouraging feedback from our potential clients regarding dynamic UI design, features, navigation, and looks

How effective was the workflow between your team and theirs?

Ways of working and communication with the eLEOPARD were very productive and effective. Project work delivered by eLEOPARD was of great quality and on time. We never had any significant delays.

What did you find most impressive about this company?

Though this is our first engagement with eLEOPARD but the way we have worked together has been incredible. Team members were always ready to make suggestions, providing ideas to help improve the quality of product design. Their knowledge, energy, attitude, openness and willingness to help were very impressive. I would definitely recommend eLEOPARD and will continue to take their services!! Well done eLEOPARD!!

Are there any areas for improvement?

There is always a scope of improvements but I am really happy with the quality of work and timely delivery!!

eLEOPARD Design Studios provided website design and development services, then focusing on the site’s maintenance after its launch. They finetuned the finished site and fixed any remaining bugs.

The Reviewer

11-50 Employees

Melbourne, Australia

Catherine Quiambao

Marketing Manager, Eaton Square

Verified

the reviewer

Marketing Manager, Eaton Square

Catherine Quiambao

Financial Services

11-50 Employees

Melbourne, Australia

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“We’ve doubled our traffic since last year.”

Jul 03, 2019

The Review

Feedback summary:

The finished website has an excellent design and the team developed it to a high standard, leading to a significant increase in traffic over the past year. They were responsive, reliable partners who worked hard to find and deliver the right solution within the given timeframe.

the review

I'm working for a cross-border mergers and acquisitions services firm as a marketing manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eLEOPARD Design Studios?

We needed help with web design, development, and site maintenance.

What were your goals for this project?

To improve our branding and highlight our clients, as well as our team's capabilities.

SOLUTION

How did you select this vendor?

I've worked with them in the past and found them to be reliable and experts at building modern websites.

Describe the project and the services they provided in detail.

They provided a design mockup based on our copy. Once that was approved, they started development and did QA. We launched the site live and they worked with us to further finetune it and fix any bugs.

The next project was to ensure the site’s performance scores were high, both on GTMetrix and PageSpeed Insights.

What was the team composition?

Skand (Creative Director, eLEOPARD Design Studios) was our project manager and main contact for the design. Shobhit (Director, eLEOPARD Design Studios) and other team members worked on web development.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve doubled our traffic since last year. Our principals now have an easy way to share their relevant credentials with potential clients.

How was project management arranged and how effective was it?

We used Asana as well as tools like Figma and Bugherd which made it a smooth process.

the review

I am the founder of two startups that specialize in BI and consulting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eLEOPARD?

We hired them to design and develop the websites for both startups and two of our business partners. They also created the logos and drafted marketing materials like brochures and folders for our business partners.

What were your goals for this project?

We wanted them to design unique websites.

SOLUTION

How did you select this vendor?

A colleague recommended them to us.

Can you go into detail about the services they provided and the scope of the project?

We originally started working on the logo for my first startup about a year ago. They started working on the first website shortly thereafter and they developed three additional websites since. They also developed a landing page and a couple of smaller projects. We are currently working together on an animated video project.

What was the team composition?

The team composed of me, and one designer and one developer from eLEOPARD.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The success of the website for one of our business partners strengthened our relationship.

How was project management arranged and how effective was it?

I provided feedback and often changed my mind about the scope of the project. The team managed to fit all of the extra feedback and iterations into their schedule.

What did you find most impressive about this company?

Their work ethic and honesty were outstanding.

Are there any areas where they can improve?

When you work with a partner for about one year there will always be some misunderstandings and I think that's normal.

eLEOPARD helped design and is building a WordPress website with custom features, including tax and budget calculators. After the site goes live, the team will remain on board for ongoing maintenance.

The Reviewer

1-10 Employees

Stafford, United Kingdom

Scott Spooner

Founder, Money Making Expert

Verified

the reviewer

Founder, Money Making Expert

Scott Spooner

IT Services

1-10 Employees

Stafford, United Kingdom

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.0

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

"Out of everyone I’ve used, their work is higher quality than anyone else."

Jul 19, 2017

The Review

Feedback summary:

Building on a long-term partnership, eLEOPARD clearly understands the project requirements and needs. The team produces high-quality code, and bugs are due to client-side changes in the scope of the work. They work quickly make changes whenever requested.

the review

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Money Making Expert, a content website that’s about business, marketing, and making money. We also have a forum on the site.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eLEOPARD?

We wanted to build a complex site with custom features, and we needed to build it from the ground up. One of the biggest challenges was to create what I had in mind to be able to give to eLEOPARD, since this was the first effort at our website. I had used eLEOPARD before for smaller website, but this was the first big project

SOLUTION

What was the scope of their involvement?

eLEOPARD did everything from scratch. They did a lot of the design work. I had a few designs sketched by someone else, but a lot of that was changed by their team. Overall, eLEOPARD designed 75% of the site and developed 100% of it.

The site works like a normal article site. There are articles, several widgets, and a forum which are standard. The custom things we were trying to build included the tax calculator and the budget planning tools. The budget planner was the biggest tool we made; it helps businesses track their business expenses. It allows businesses to input all their income and expenses and, at the end, they have a detailed plan to follow throughout the year.

We used WordPress as the management system because we needed something that would be easy for users. When they were finished, I tested the site myself, and eLEOPARD also tested it. There were a lot of bugs because I made a lot of changes. We made sure everything was working well.

How many resources were assigned to your project?

We had two resources that we worked with.

How did you come to work with eLEOPARD?

I came across them about three or four years ago when I needed a smaller project designed. Because I’ve been through so many other developers and designers, nobody understands what I want like eLEOPARD did. When I try to explain what I want to other developers, it’s too difficult and I never get the results that I want. I find eLEOPARD a lot easier that way, so I stay with them because I know the job will be done and it will be done well.

How much have you invested with eLEOPARD?

We have spent between £3,000 and £4,000 on this project.

What is the status of this engagement?

We started working on this project in January 2015, and it’s ongoing. We have some more work to do before it’s ready to go live, and there will be ongoing maintenance to do when this site is completed. We did some side projects with eLEOPARD at the same time we were doing this project.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s not live yet so we don’t have any metrics. The quality of the work is high; I wouldn’t use eLEOPARD if it wasn’t quality work. Out of everyone I’ve used, their work is higher quality than anyone else.

How did eLEOPARD perform from a project management standpoint?

My deadlines are pretty open so I can’t say how good they are with tight deadlines. They’ve always done the work quickly. In terms of tools, we use a time tracker called Hubstaff, and we communicate through Skype.

What did you find most impressive about eLEOPARD?

The unique thing about them is that they understand my project. I’ve worked with other designers and developers before, and sometimes the language barrier can be difficult. eLEOPARD seems like they could be from the UK or the US because they understand you and have a grasp of what you’re asking. What I needed wasn’t a typical project, so it’s impressive that we managed to get pretty close to what I wanted.

Are there any areas eLEOPARD could improve?

There may be times they don’t get back to me as soon as I’d like, but it’s not major. If I didn’t like something about them, I’d move on

5.0

Overall ScoreThey’re a good company. Normally I butt heads with people because they don’t do it the way I want it. eLEOPARD has done well to survive me.

4.0Scheduling

ON TIME / DEADLINES

The work was done in a reasonable time. I was never waiting too long.

5.0Cost

Value / within estimates

The cost for the quality of work I’m getting would be significantly higher in the US or the UK.

4.0Quality

Service & deliverables

It’s always good work. There are always changes that I ask for, and they’re happy to make them.

eLEOPARD provided clean logo graphics and basic branding for news and media aggregation solutions. The 8-person team now manages all UI design elements for in-house integration, creating a cohesive aesthetic.

The Reviewer

11-50 Employees

Nieuwegein, Netherlands

René de Vries

CTO, HowardsHome

Verified

the reviewer

CTO, HowardsHome

René de Vries

Internet

11-50 Employees

Nieuwegein, Netherlands

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"eLEOPARD is the best partner I’ve ever worked with."

Jul 12, 2017

The Review

Feedback summary:

Each deliverable performs reliably across a variety of browsers and email clients, thanks to eLEOPARD’s robust testing methods and clear documentation. Their ability to grasp objectives quickly allows them to deliver impressive product environments at an outstanding price point.

the review

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of HowardsHome, a news and social media aggregator. We build Software-as-a-service [SaaS] solutions for customers in the Netherlands that aggregate news so that it can be used by sales and marketing teams and large government organizations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eLEOPARD?

Initially, we needed to come up with some fairly basic logo designs. We had a lack of in-house resources and didn’t want to hire another full-time person. The logo design was not something that we considered a part of our core competency, and our requirements aren’t overly complex. We did have an in-house designer, but eLEOPARD has gradually taken over that entire role. We’ve been happy with their work so far, and the relationship works.

SOLUTION

What was the scope of their involvement?

Our collaboration with eLEOPARD started with design and branding, but we’ve actually progressed to having them do all our UI design in close cooperation with a colleague of mine, who’s in charge of spec’ing and wireframing. He passes the material to eLEOPARD’s team, and they typically come back with a number of proposals and take us through the whole process, including the delivery of the code, graphics, and everything else so that the developers on our end can integrate those elements into the product.

eLEOPARD produces mockups of various interfaces for us to choose from, including the actual layouts, coloring, and styles, which typically are based on the wireframes we provide. Once we agree on the actual choice, they see it through all the way, delivering the CSS and HTML code we need in order to develop the output again in our own environments.

We typically interface with 1 person from their team, who communicates to the rest of their organization. We appreciate having a single person who really understands what we want and what we do. He’s also hands-on and does some of the work himself, aside from the 6–7 other people he manages.

How did you come to work with eLEOPARD?

We use 4–5 different outsourced companies in different capacities. I believe we met eLEOPARD after making a post on a freelancing site. We liked their style and layout for our logos the best. We have experience using German, French, Polish, Indian, and American groups. Certain cultural differences can lead to different results than what we would expect, but eLEOPARD as a company delivers a modern and up-to-date style that we like.

How much have you invested with eLEOPARD?

The cost of their work for the past year was between $200 and $1,000 per month. The overall cost has been around $10,000.

What is the status of this engagement?

My email archive for the conversations with eLEOPARD dates back to mid-2014, which is when I think we started working together. We have ongoing work on a monthly basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Their work is documented clearly and thoroughly. This proficiency developed over time, as we specified that we want clear naming within the code. eLEOPARD conformed to our documentation requirements, and they test everything upfront across different browsers and email clients. If something is missed, they will fix it quickly.

How did eLEOPARD perform from a project management standpoint?

We have more trouble keeping up with eLEOPARD’s speed. They tend to have a quick turnaround. After we brief them, we often receive feedback or initial designs within 1–2 days. We can comment on that work (although we rarely notice any major issues) and have it delivered at a high rate.

Other than Skype, we haven’t used any communication tools. We use GitHub for exchanging code.

What did you find most impressive about eLEOPARD?

eLEOPARD is the best partner I’ve ever worked with. We’ve done outsourcing before and found that the most important factor is understanding each other. This helps us work together and get things done fast. eLEOPARD’s speed is unique in this field. Working with them is a pleasure; they can easily grasp what we need and are willing to learn new things.

For example, we recently had a project in which integrated some of our software with the Salesforce platform; we didn’t have a lot of experience with that technology, and neither did eLEOPARD. We agreed to pay them for the hours they’d need to become acquainted with whatever framework Salesforce is using. They learned the platform at my expense, but they did it quickly and were able to create a well-designed environment in no time. I wouldn’t have known where to turn otherwise for those tasks.

Also, I asked eLEOPARD up front for estimates and for discussions if we come close to exceeding the budget. We’re typically fine with this possibility, but I want to know when it happens. They were quite keen to do this.

Are there any areas eLEOPARD could improve?

We gave some initial comments about their time reporting. It wasn’t bad, but we made new arrangements to provide a clearer overview of hourly tasks. This is a developing part of the relationship. As with every project, we also need to update our own books with the specifics. I’m far from being unhappy, but that’s a part of the relationship we both need to work on.

5.0

Overall ScoreI am a happy customer.

4.5Scheduling

ON TIME / DEADLINES

The proposed dates and times weren’t always met, but delays were minor.