FixMyTransport

Description

At Plaistow station, the Hammersmith and City line can leave from 2 platforms: Platform 1 and 3. Unfortunately, the display boards showing departures don't give any suggestion of where the next train will leave from meaning that travellers have no idea which platform to go to for the quickest service towards Euston.

This is very frustrating on a line that does not have a publicly accessible timetable!

At Plaistow station, the Hammersmith and City line can leave from 2 platforms: Platform 1 and 3. Unfortunately, the display boards showing departures don't give any suggestion of where the next train will leave from meaning that travellers have no idea which platform to go to for the quickest service towards Euston.

This is very frustrating on a line that does not have a publicly accessible timetable!

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Thank you for contacting us about the provision of platform information at Plaistow station. Please accept my apologies for the time it has taken to respond to you.

I am sorry that we are unable to provide full information about the departure platform of all Hammersmith & City line trains at this station at present. Unfortunately, the only trains using the bay platform will have been routed into it in order to regulate the service when there is late running and the departure times of these trains may be altered at short notice as a result of operational decisions made by the train service managers. Customers are therefore advised to use the through platforms in normal circumstances for trains to all destinations.

I do hope that this information is useful to you. Please contact me again if you require any further information regarding this matter.

Yours sincerely,

Kirk Martin Customer Service Advisor Customer Service Centre

If you wish to reply directly to this email, please click on the reply button on your toolbar. Please do not alter or delete the subject line as this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would be grateful if you would complete our brief and confidential Customer Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our Frequently Asked Questions, please [2]click here

DO NOT DELETE............................. {ticketno:[2143149]} DO NOT DELETE.............................

At Plaistow station, the Hammersmith and City line can leave from 2 platforms: Platform 1 and 3. Unfortunately, the display boards showing departures don't give any suggestion of where the next train will leave from meaning that travellers have no idea which platform to go to for the quickest service towards Euston.

This is very frustrating on a line that does not have a publicly accessible timetable!

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Here is some information from FixMyTransport about the location of this issue:

Location name: Plaistow Underground Station

Area: Plaistow

Easting: 540035.0

Northing: 183310.0

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To view a map of the precise location of this problem, or to provide an update on the problem, please visit the following link:

[ PLEASE NOTE: Your replies to this problem report will be sent to Payam Torabi and will be published online. This message was sent via FixMyTransport.com - a not-for-profit service dedicated to helping people get public transport problems resolved. If there is a more appropriate email address for messages about this type of problem, please let us know by visiting <http://www.fixmytransport.com/feedback>. This will help improve the service for people travelling. We also welcome any other feedback you may have. ]

Thank you for contacting us about the provision of platform information at Plaistow station. Please accept my apologies for the time it has taken to respond to you.

I am sorry that we are unable to provide full information about the departure platform of all Hammersmith & City line trains at this station at present. Unfortunately, the only trains using the bay platform will have been routed into it in order to regulate the service when there is late running and the departure times of these trains may be altered at short notice as a result of operational decisions made by the train service managers. Customers are therefore advised to use the through platforms in normal circumstances for trains to all destinations.

I do hope that this information is useful to you. Please contact me again if you require any further information regarding this matter.

Yours sincerely,

Kirk Martin Customer Service Advisor Customer Service Centre

If you wish to reply directly to this email, please click on the reply button on your toolbar. Please do not alter or delete the subject line as this will result in your email not being delivered.

To improve our service we would very much like your feedback and we would be grateful if you would complete our brief and confidential Customer Satisfaction Survey. To access the survey [1]click here.

If you wish to contact us with a new or unrelated query or look at our Frequently Asked Questions, please [2]click here

DO NOT DELETE............................. {ticketno:[2143149]} DO NOT DELETE.............................

At Plaistow station, the Hammersmith and City line can leave from 2 platforms: Platform 1 and 3. Unfortunately, the display boards showing departures don't give any suggestion of where the next train will leave from meaning that travellers have no idea which platform to go to for the quickest service towards Euston.

This is very frustrating on a line that does not have a publicly accessible timetable!

------------------

Here is some information from FixMyTransport about the location of this issue:

Location name: Plaistow Underground Station

Area: Plaistow

Easting: 540035.0

Northing: 183310.0

----------

To view a map of the precise location of this problem, or to provide an update on the problem, please visit the following link:

[ PLEASE NOTE: Your replies to this problem report will be sent to Payam Torabi and will be published online. This message was sent via FixMyTransport.com - a not-for-profit service dedicated to helping people get public transport problems resolved. If there is a more appropriate email address for messages about this type of problem, please let us know by visiting <http://www.fixmytransport.com/feedback>. This will help improve the service for people travelling. We also welcome any other feedback you may have. ]