Excellent Customer Service - the BEST Customer Service I've ever experienced! The product was received with one of the wine glasses broken, I called Wine Country Baskets and they were extremely friendly and pleasant...Read complete review

Excellent Customer Service - the BEST Customer Service I've ever experienced! The product was received with one of the wine glasses broken, I called Wine Country Baskets and they were extremely friendly and pleasant to work with and said they would send a replacement. To my surprise, I received the complete basket again with a very nice apology note! This type of customer service WAY Exceeded my expectations!

UPS deliver was the only challenge to get the basket. Because it contained wine UPS claimed they could not leave it with anyone over 21, it had to be me. I was traveling a lot and it made it difficult to schedule a delivery, then the package was lost by UPS. But, during the entire process when I called Wine Country Basket they were such a pleasure to work with, always professional and took care of everything, including contacting UPS and re-shipping.

VS

Most Liked Negative Review

Not up to Par

Usually I am very pleased with the baskets I order from Wine Country. This one was a disappointment. Large plastic cups take up most of basket. Perhaps I didn't check it out as...Read complete review

Usually I am very pleased with the baskets I order from Wine Country. This one was a disappointment. Large plastic cups take up most of basket. Perhaps I didn't check it out as I should have. Disappointed.

Sent this as a birthday gift for my cousin. It arrived right ontime. She arrived home to find it waiting for her since her neighbor was able to sign for it. She called right away and sent pictures. I was pleased with its presentation.

I was delighted that Wine Country could change the delivery address and still get the gift to my granddaughter in time for her birthday. She was thrilled to receive the Moscato wine.Thank you Wine Country,MJM

I loved the whole thing and so did my girl friends. The Free Shipping made it even better for me to be able to spend a little bit more on myself. It was my Happy Birthday To Me gift. Costomer service was VERY helpful too.

I sent this as a birthday gift to someone, and unfortunately UPS in the Dallas/Ft. Worth area ruined it. The failed to deliver it on time and their customer service representative would not make an effort to try to deliver it at a convenient time. They also damaged a few items in the package. Fortunately, the customer service at Wine Country Gift Baskets did a great job at correcting the issue by sending out a whole new package to the recipient. This time it wasn't damaged. I recommend they use a different carrier in the Dallas/Ft. Worth area.