Removing bias from the hiring process presents challenges for the hospitality industry and other service industries that want a qualified, diverse workforce. New research from Cornell University shows that HR managers’ awareness of competence among job applicants and managers’ attitudes toward affirmative action programs help reduce prejudice in recruitment.

Who would have thought! Though technology has drastically changed how we travel, one thing remains the same: tourists still value the printed brochures available around the world. It might be hard to believe when everyone is constantly attached to a smart device – but these are the findings of a new survey conducted by Bentley University’s Center for Marketing Technology (CMT) and commissioned by the International Association of Visitor Information Providers.

Ecole hôtelière de Lausanne (EHL), a leading institution in hospitality management education, has released an inspirational analysis of two years of extensive market research and exclusive interviews with prominent business leaders. The study provides reader-friendly reflection on some of the most important forces that are shaping today’s world and their long-term impact on the hospitality industry.

The week from 7 to 11 November, the CS. Tour partnership met for yet another time, this time in beautiful Cyprus. Host of the 5-days activity and 2-days management meeting was the Cypriot partner, MMC Management Centre, who provided their premises and lovely hospitality.

Representatives from all partner countries had the opportunity to come together and present the work that has been done in the previous months. In particular, each partner presented their work regarding the project’s training curriculum, methodological guide and trainers’ material in order for the other partners to understand, comment upon and later transfer at national level. The participants were able to exchange experiences and good practices and analyse new ideas and solutions. Finally, effective training techniques, real world cases and best practices were presented making the learning activity an interactive session which created the motivation which will enable the consortium to work more productively and to achieve a concrete and European product that will promote cultural awareness and social skills in the tourism and hospitality sector.

In parallel, the 3rd consortium meeting took place where partners’ participants reviewed the work done and took decisions on the steps to follow!

Our project has now entered its second year so stay tuned for more updates regarding the national trainings! Hold on to your seats, CS.Tour is speeding up!!!!

The European Commission is organising the 2016 edition of the European Tourism Day in Brussels on 29 November 2016. This year’s theme is “Enhancing synergies between tourism and cultural and creative industries. Innovative solutions as the driver for jobs and growth”. Registration is now open!

CS.Tour kick-off meeting took place on October 23rd - 24th in Santander, Spain. During the 2 days of the meeting representatives from Greece, Spain, Sweden and Cyprus, worked together in order to plan the next stages of the project.

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This project has been funded with support from the European Commission. The CS.Tour project reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.