Late takeoff caused me to miss connecting flight from helsinki to Tallinn

HEL

JFK

Good 7.6

The friendly crew, and quiet cabin

The food was too Finnish.

JFK

HEL

Okay 5.3

Fast connection in Helsinki!

Delay in JFK, old aircrafts and mulfunctioned entertainment equipment.

HEL

JFK

Good 7.0

I like Finnair, the crew, the service.

I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!

HEL

JFK

Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

PEK

HEL

Excellent 10.0

N/a

HKG

HEL

Excellent 10.0

Most Improved Player - Finnair has done the best experience in overall long haul flights out of the 40plus airlines I have flown in the last 3 years; brand new planes, nice and diverse cabin crew, beautiful lightings videos details chocolates etc, best entertainment system in the industry, and things always go smooth in Helsinki airport. Awesome imrpovement over recent years.

Big struggle for airlines still remains varying quality customer service. Finnair still seems to struggle with this occasionally. Finnair can work harder to keep customer service quality high. Hate to say it, but perhaps letting the bitter, last generation flight attendants who seem to have a grudge about the decline of the glamour and benefits of the job as flying has become commonplace with more competition (seen this on Finnair & N America’s older airlines line United)

JFK

HEL

Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

Delay in JFK, old aircrafts and mulfunctioned entertainment equipment.

PEK

HEL

Excellent 10.0

N/a

HEL

JFK

Good 7.6

Crew, entertainment and food service was excellent

Seats too crowded for 8 hour flight. As soon as the person in front leans back you have no room it is unbelievably uncomfortable to have a seat back in your face for that long!

JFK

HEL

Excellent 10.0

modern aircraft, excellent service , nice crew

HEL

JFK

Good 7.0

I like Finnair, the crew, the service.

I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!

I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!

JFK

HEL

Good 7.0

Late takeoff caused me to miss connecting flight from helsinki to Tallinn

DXB

HEL

Mediocre 2.6

Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food.

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