Process Segmentation Typology in Czech Companies

Tuček David

Abstract:
This article describes process segmentation typology during business process management implementation
in Czech companies. Process typology is important for a manager’s overview of
process orientation as well as for a manager’s general understanding of business process management.
This article provides insight into a process-oriented organizational structure. The first
part analyzes process segmentation typology itself as well as some original results of quantitative
research evaluating process segmentation typology in the specific context of Czech company
strategies. Widespread data collection was carried out in 2006 and 2013. The analysis of this data
showed that managers have more options regarding process segmentation and its selection. In
terms of practicality and ease of use, the most frequently used method of process segmentation
(managerial, main, and supportive) stems directly from the requirements of ISO 9001. Because
of ISO 9001:2015, managers must now apply risk planning in relation to the selection of processes
that are subjected to process management activities. It is for this fundamental reason that
this article focuses on process segmentation typology.
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