I have several PINs set up for various departments. I have never had an issue with anyone using them. However, yesterday someone was trying to make an international call and it would not go through. I am assuming there is a place to control the Connection COS and it must not be set for international. I currently use 3 for US long distance and 4 for international. I would guess it is somewhere under translator. I was looking at R11 release notes and thought it showed modifying it under Private Call profile.

Private Call profile.PNG

Here is an example of one of my pin codes:

PIN.PNG

If someone could point me in the right direction. I set these up years ago and just forgot how they are controlled.

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