Summary Chapter 1 1

OverviewChapter 1 examines what management is including what mangers do, and how they use resources to achieve organisational goals. The chapter highlights the four main functions of management (planning, organising, leading and controlling) as well as exploring the levels of management (first line, middle and top) as well as the importance of three types of managerial skills (conceptual, human and technical). The chapter concludes with a discussion of the major changes and challenges brought forth by increased globalisation and advancement in information technology and competition faced by managers today.

What is management?Management is the planning, organising, leading and controlling of human and other resources to achieve organisational goals effectively and efficiency. Managers operate within an organisation, a group of people who work together to achieve a wide variety of goals or desired future outcomes.

Achieving high performance: A manager’s goalOrganisational performance is how effectively and efficiently a manager uses resources to satisfy customers and reach organisational goals. Efficiency measures how well or how productively resources are used. Effectiveness measures the appropriateness of the goals chosen by a manager.

Why study management?Managers decide how to allocate society’s most valuable resources effectively. Studying management provides perspective on understanding and learning how to deal with bosses and coworkers. Students of management have the potential to compete successfully for interesting and well paying jobs. As managerial responsibility increases and people move up the organisation hierarchy, salaries grow with responsibility.

Salaries paid to top managers and CEOs are often quite large. In addition to a large salary, most top executives also receive shares in the company they manage and options that give them the right to sell them in the future.

Managerial functionsPlanning is the process managers’ use for identifying and electing appropriate goals and actions for the organisation. Planning involves three steps including deciding which organisational goals and courses of actions to pursue; strategies to adopt and deciding how to allocate organisational resources to attain those goals. The strategies determined during planning determine the effectiveness and efficiency of an organisation.

Organising is the task of structuring working relationships in a way that allows organisational members to work together (effectively and efficiently) to achieve organisational goals. Organisational structure is the formal system of tasks and reporting relationships that coordinates actions and motivates members to achieve organisational goals.

Leading is the articulation of a clear organisational vision for the organisation’s members to accomplish through the energising and enabling of employees to understand what part he/she will play in achieving the goal. Successful leadership requires managers to utilise their personal qualities, specifically: Power, Personality, Influence, Persuasion, and Communication.

Controlling is the process of {evaluating} measuring how well an organisation has achieved it goals, resulting in taking corrective actions to improve performance or maintain results. The desired outcome of the control function of management is the ability to measure performance accurately and regulate organisational efficiency and effectiveness. Managers must decide which goals to pursue, goals such as productivity, quality and responsiveness to customers. Controlling allows managers to evaluate how effectively and efficiently he/she is performing the planning, organising and leading tasks as a manager within an organisation.

Types of managers
To perform efficiently and effectively, large organisations typically rely on three types of managers—first-line managers, middle managers and top managers—arranged in...

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2. What are the four management functions?
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-leading: this function is important for inspiring workers and for motivating them to work towards achieving the company’s goals.
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...Cambodian Mekong
University
Is the university
that cares for the value
of education
Management and
Organizational Behavior
(MN211)
1
The Nature of
Organisational
Behaviour
CHAPTER1
Learning outcomes
After completing this chapter you should be able to:
explain the nature and main features of organisational
behaviour;
detail contrasting perspectives of orientations to work;
outline the importance of management as an integrating
activity;
assess the nature and importance of the psychological
contract;
Learning outcomes
After completing this chapter you should be able to:
explain the relevance of the Peter Principle and
Parkinson’s Law;
review the changing nature of work organisations;
assess the impact of globalisation and the
international context.
The study of organisational behaviour
(OB) embraces an understanding of  The behaviour of people
 The process of management
 The organisational context of management
 Organisational processes and the execution of work
 Interactions with the external environment of which
the organisation is part
The meaning of OB
Common definitions of organisational behaviour (OB)
are generally along the lines of: the study and
understanding of individual and group behaviour and
patterns of structure in order to help improve
organisational performance and effectiveness
6
Influences on OB
 Individuals
 Groups
 The organisation itself
 The...

...﻿Charmaine Farrah Estacio
Geography 1
Dr. Thomas Orf
11th November 2014
ASSIGNMENT: CHAPTER 15
PRELIMINARIES TO EROSION: WEATHERING AND MASS WASTING
KEY TERMS AND CONCEPTS:
1. What is meant by denudation?
The total effect of all actions (weathering, mass wasting, and erosion) that lower the surface of the continents.
2. Distinguish among weathering, mass wasting, and erosion.
Weathering- The physical and chemical disintegration of rock that is exposed to the atmosphere.
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Leadership is the ability to pinpoint values or objectives which can be reached through encouragement and a cohesive effort through the gradual assistance to the members of the team. The objective can be reached through persistence and insistence in such a way that members are not irritated or discouraged. In a particular company the commercial Department has four branches the Sales team, Business Sales, Customer Experience and Marketing Teams. We will evaluate leadership roles incorporating different Leadership Styles and how they impact the Customer Experience Team and the Sales Team.
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...Chapter1: Introduction
Tourism nowadays represents the largest form of temporary migration in the world, tourism can be seen as the world's largest industry. The World Tourism Organization (WTO) has recognised that heritage and culture have become a component in almost 40% of all international trips undetaken.
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...Chapter1
Introduction to Operations Management
Adding Value by Improving Operations Management
Better management of a company’s operations can add substantial value to the company by improving its competitiveness and long-term profitability. Poor operations decisions can hurt a company’s competitive position and increase its costs on the other hand; good operations decisions can improve the value of the company by increasing profitability and growth. Operations management is an important discipline in the struggle to remain competitive in an ever-changing global marketplace. There are three primary functions in business: operations, marketing, and finance/accounting.
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Historical Milestone in POM
There are several developments that have impacted the evolution of POM.
1. The Industrial Revolution
2. The post-Civil War period
3. Scientific management
4. Human Relations and behaviorism
5. Operations research
6. The service resolution
7....