Course Overview

This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:

Cisco Unified Communications Manager (CUCM) v8, and v9 and v10.5

Unity Connection v8, v9 and v10.5

Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You’ll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v10.5.

You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.