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Long Life - Up To 3 Times Longer

Bulb Type - Side & Tail

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Delivery Info

We aim to deliver orders typically within 3-5 working days (UK mainland). We can also deliver to most parts of Europe. In addition to this, we also offer 24 Hour Delivery options. Please note that any orders placed after 12pm Noon will be processed the next business day.

Please make sure your address is carefully entered into Website. Our courier system takes input DIRECTLY from your text and so errors will most likely NOT be trapped and rectified resulting in failed deliveries and delays or even lost items.

Please see below for expected Delivery times for Orders placed on Specific Days

DELIVERY TYPE

ORDER PLACED BEFORE 12 NOON

EXPECTED BY

ORDER PLACED AFTER 12 NOON

EXPECTED BY

Standard

Monday Before 12 Noon

Following Thursday - Monday

Monday After 12 Noon

Following Friday -Tuesday

Standard

Tuesday Before 12 Noon

Following Friday - Tuesday

Tuesday After 12 Noon

Following Monday - Wednesday

Standard

Wednesday Before 12 Noon

Following Monday - Wednesday

Wednesday After 12 Noon

Following Tuesday - Thursday

Standard

Thursday Before 12 Noon

Following Tuesday - Thursday

Thursday After 12 Noon

Following Wednesday - Friday

Standard

Friday Before 12 Noon

Following Wednesday - Friday

Friday After 12 Noon

Following Thursday - Monday

Standard

Saturday Before 12 Noon

Following Friday - Monday

Saturday After 12 Noon

Following Friday - Tuesday

Standard

Sunday Before 12 Noon

Following Friday - Monday

Sunday After 12 Noon

Following Friday - Tuesday

Next Day

Monday Before 12 Noon

Expect Tuesday

Monday After 12 Noon

Expect Wednesday

Next Day

Tuesday Before 12 Noon

Expect Wednesday

Tuesday After 12 Noon

Expect Thursday

Next day

Wednesday Before 12 Noon

Expect Thursday

Wednesday After 12 Noon

Expect Friday

Next Day

Thursday Before 12 Noon

Expect Friday

Thursday After 12 Noon

Expect Monday

Next Day

Friday Before 12 Noon

Expect Monday

Friday After 12 Noon

Expect Tuesday

Next Day

Saturday Before 12 Noon

Expect Tuesday

Saturday After 12 Noon

Expect Wednesday

Next Day

Sunday Before 12 Noon

Expect Tuesday

Sunday After 12 Noon

Expect Wednesday

Condition for Delivery

WE ALWAYS NEED A PHONE NUMBER FOR INTERNATIONAL DELIVERIES. YOUR ORDER CANNOT BE DISPATCHED UNTIL WE GET YOUR NUMBER. THIS IS A CONDITION OF SALE - Failure to provide a telephone number will result in us rejecting the order and will thus cancel the contract of sale

In most instances we use UKmail as our courier. For certain deliveries (particularly abroad) we also use UPS, Parcel Force or the Royal Mail. Please note that delivery times are estimated and where the client has paid extra for an upgraded delivery service which subsequently fails to deliver on time through no fault of the client then the client will be eligible for a refund on that upgrade, if the Client was not home during the attempt of delivery then no Refund would be issued. This upgrade refund is the maximum liability to which we will be held for courier negligence. Please note that delivery times are estimated

In most instances our deliveries require a Signature and canít be left in a Safe Location. The courier may attempt a delivery to a neighbour but a Signature would still be required. Please ensure that you select a delivery address where a Signature can be obtained within working hours

We struggle to deliver to many small offshore addresses such as Ceuta, Ibiza, Balearic Islands, Canary Islands, Mallorca, Majorca, Madeira, Reunion Islands etc Ė please note that we will always do our best but email us BEFORE you buy to check if you are unsure. If we canít deliver we will simply refund for you. This will constitute rejection of the order and will thus cancel the contract of sale

Returns

STEP 1 CHECK MATRIX
Please check the matrix below to see how your return will be handled

STEP 2 REQUEST TRMA NUMBER
Contact us via marketplace messaging or email sales@thompsonsltd.co.uk with details of the return and we will issue appropriate documents

STEP 3 PACK ITEM(S) WELL
Ensure that items are well packed for transit during return procedure

ITEM CONDITION

DAYS FROM RECEIPT

UK MAINLAND POLICY

UK MAINLAND NOTES

NON UK MAINLAND POLICY

NON UK MAINLAND NOTES

ADDITIONAL INFORMATION

Unwanted** Unopened or Unused

< 30

Please return the item to us for a full refund of original Purchase Price (Less Carriage)

Client pays return postage

Please return the item to us for a full refund of original Purchase Price (Less Carriage)

Client pays return postage

-

Unwanted** Unopened or Unused

30 >

Afraid we are unable to accept any returns after 30 Days unless faulty or damaged. Please see below for Faulty or Damaged Products

-

Afraid we are unable to accept any returns after 30 Days unless faulty or damaged. Please see below for Faulty or Damaged Products

-

-

Operation Defective

< 30

Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product.

If the client is unable to print the label out we will provide it via the driver upon request

Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable.

We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be faulty / Defective

-

Operation Defective

31 > 90

Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product.

If the client is unable to print the label out we will provide it via the driver upon request

Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report, rectification or replacement/refund as appropriate.

We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be faulty / Defective

-

Operation Defective

91 >

Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification.

Client covers return cost

Items that are not obviously damaged but do not appear to work correctly must be returned to base for inspection, report and rectification.

Client covers return cost

No excuses - customer must return non working item.

Visually Defective

< 30

Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product.

If the client is unable to print the label out we will provide it via the driver upon request

Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable.

We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be Visually Defective

-

Visually Defective

31 > 90

Items that are obviously damaged should be returned to base for for inspection, report, rectification or replacement/refund as appropriate. We will collect the suspect faulty item for mainland UK clients, via the provision of a label to print out and affix to the product.

If the client is unable to print the label out we will provide it via the driver upon request

Items that are obviously damaged should be returned to base for inspection, report and replacement or refund where applicable.

We will offer up too £10 for Postage Costs as a good will gesture should the item be found to be Visually Defective

-

Visually Defective

91 >

Items that are obviously damaged should be returned to base for inspection, report and rectification.

Client covers return cost

Items that are obviously damaged should be returned to base for inspection, report and rectification.