Went in and walked half of their lot. No salesperson even acknowledged me while I walked two rows of new cards and all their pre-owned lot. Got in my car and left. Straight to Brandon Ford, who did an AMAZING job and sold me a car.

I decided to let the upper management know.

So... I emailed the GM, Ops. Manager with a very respectful email and the news that they lost a sale to Brandon Ford (that rocks in customer service).

The reply I got confirms their lack of interest on making a sale.

I will later make a post with the email exchange. Sure it leaves a lot to be desired. Can only hope that the dealer or auto group owner, reads the emails.