Learn to communicate with confidence--on the job and in your daily life! The best-selling BUSINESS COMMUNICATION: PROCESS & PRODUCT is a time-tested learning system that will help you get the grade your want as you prepare for a rewarding and successful career in business. From e-mail to web-casting, author Mary Ellen Guffey provides strong coverage of communication technology to prepare you for the constant evolution of the digital workplace. Plus, her proven "3-x-3" writing process provides you with a simple plan to help you write more effectively.

Learn to communicate with confidence--on the job and in your daily life! The best-selling BUSINESS COMMUNICATION: PROCESS & PRODUCT is a time-tested learning system that will help you get the grade your want as you prepare for a rewarding and successful career in business. From e-mail to web-casting, author Mary Ellen Guffey provides strong coverage of communication technology to prepare you for the constant evolution of the digital workplace. Plus, her proven "3-x-3" writing process provides you with a simple plan to help you write more effectively.