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Providing accurate, clear and complete information and documents within the stipulated timeline. This will save time and help you avoid delays in processing your request.

Being civil, honest and professional in your dealings with us. Please understand that we will not respond to any person who is abusive, offensive or threatening in language or behaviour.

Using the right service channels meant for the services that you need.

When reporting possible offences

Each report filed is treated seriously and we require you to be certain that a violation is being committed before making a report. MOM receives many reports of possible offences, and many of these are subsequently found to be untrue. The effort to investigate false reports should be used more productively on genuine cases.

We seek your help to identify yourself when giving information on possible offences, to enable us to clarify on the information provided. We are not able to act on incomplete or unclear information given to us. You can choose to remain anonymous to the party you are making a report against. If you request this, your identity and the information given will be kept confidential. You don’t need to worry about your privacy as we will not divulge your details without your consent.

We thank you for your civic-mindedness in reporting possible offences. However, to maintain the integrity of investigations, we will not be able to update you on the investigation process and outcomes, unless necessary.

Use eServices where possible

We strongly encourage you to use the eServices available, which are faster and more convenient than in-person interactions. Our main service platforms are:

Check the MOM website

About 80% of the email, phone and in-person enquiries we receive are answered using information that is available on the MOM website. To save time, you should start by first checking the MOM website. We update our website frequently with the latest information and add useful new tools to help you complete your tasks.