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An Open Letter To..

Are you frustrated by "customer service" departments that have only one main aim: to prevent you reaching the person that your complaint should be maide to? Here's a route you can use to make your views know directly to the CEO of the company you are having problems with. Your complaint must be factual, and not a rant. No bad or discriminatory language may be used.

Dealing with your company is an excruciatingly difficult and time wasting experience.

Here are ten (actually, it's eleven and that's because I stopped writing) reasons why no one should buy anything from Harvey Norman in Malaysia, starting with examples of how your terms and conditions are outrageously onerous on customers and moving on to how failures are dealt with at the customer's expense if at all.

The abject failure of the United Nations to come to the defence of the people of Palestine is a disgrace and a failure of the organisation which was formed in significant part, to prevent wars. In relation to Palestine, it can be said to be preventing wars only because wars take place between nation states and the UN refuses to acknowledge Palestine as a nation state. This vacuum has allowed the nation state of Israel to expand outside its borders, to regard those who live in Palestine as stateless and therefore, in effect, outlaws and has resulted in decades of systematic abuse, land grabs and genocide.

This weekend we have seen the United Nations turn its back as organised forces murdered Palestinians in that small proportion of Palestine as mapped 100 years ago which Israel allows Palestinians to occupy. This has to stop: the United Nations must remove the veto that allows Israel and the USA, in particular, to consistently prevent action to protect the land and people of Palestine.

Your company is suffering reputational damage as a result of quality of the batteries in the Note 7 smartphone.

I have long been a fan of Samsung products but I'm writing to tell you that it's over: a succession of poor quality products recently has led me to the conclusion that Samsung has abandoned its quality-first approach and is now driven by rapid turnaround of product that for which fault and failure are commonplace and into which longevity has not been designed in.