Refunds, Cancellations & Changes to Bookings

Cancellations notified in writing, at least four weeks before the booked date will be refunded less a £10 admin fee; shorter notice cancellations are not entitled to a refund but the Spa Valley Railway will try to re-sell the tickets.

Cancellations in writing must be sent to our General Manager's PA here or by post:

Matt Futter

PA to the General Manager

West Station Tunbridge Wells Kent TN25QY

If you wish to make an alteration, please note it is a £10 admin fee and our General Manager's PA must be contacted with at least 4 weeks notice.