We have a 2013 55" tv and it was fine. I left the room and…

Customer Question

We have a 2013...

We have a 2013 55" tv and it was fine. I left the room and came back and no picture. It will turn on but that is it. We had a lightning problem but cable came and put new cable on so no more problems there. We do not have original remote. Do we need new tv

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

No problem in past. Is is secured to wall when we bought house mfg number TC-P50X60

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

We tried working w our cable company two times. We only have a universal remote as original was gone when we bought house

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.