Supv Settlement Operations

The Supv Settlement Operations is responsible for overseeing the general operations of the department and giving direction to the operations team. This includes monitoring the day-to-day activities of Settlement Specialists; planning and allocating resources to manage the flow of work; ensuring service level agreements are met; addressing and resolving issues; monitoring specialist performance; reporting on department metrics; and ensuring policies, procedures and internal controls are documented and followed. This position also serves as subject matter expert for settlement and accounts receivable in support of various MGI projects and initiatives.

Primary Responsibilities

Manages the day-to-day activities of Settlement Operations and provides direction to settlement team to ensure service level agreements are met.

Provides support to staff to ensure all settlement issues are addressed.

Monitors via system or manual reports to ensure appropriate action taken by Settlement Specialists to resolution.

Handles escalated issues as needed. Works across departments to resolve issues and increase overall efficiency and effectiveness of department by driving change.