Leverage our state of the art deep learning algorithms to deploy a voice or text chatbot that answers your customers questions about their bill, outages in the area and other frequently asked questions.

Telecom Use Cases

Common conversational use cases in Telecom where a chatbot can be used to assist customers

Plan Recommendation

You offer a host of plans for consumers, businesses and other user segments. Finding the right plan and service is not always easy. A Passage AI powered bot can guide the user though all the available options and recommend the plan that best fits their needs.

Account Information

Your customers can check their account balance, phone and data usage and remaining prepaid minutes. They can pay their bills, top up their phones or upgrade their plan or service.

Notifications

Customers can opt-in to receiving deals and offers, notifications on outages and other service related issues. These notifications can be delivered on messaging platforms, voice assistants or mobile apps.

Customer Service

A Passage AI powered bot can help answer frequently asked telecom related questions about service outages, connectivity issues or cable related problems. The bot can also seamlessly handoff to your live agents when necessary.

Pre-trained Models & Telecom Taxonomy

We have developed pre-trained deep learning models and a deep taxonomy that can help your bot perform at high accuracy

Plans/Service Catalog

Category

Plan/Service

Attributes

Account

Cancel Service

Login Issues

Make Changes

Number Porting

Profile Information

Activation

Device Activation

Service Automation

Calling

Calling Internationally

Making a Call

Three-way Calling

Device

Backup

Contact Management

Lost/Stolen Device

Phone Manuals

Swap/Upgrade Device

Eligibility & Coverage

Bring Your Own Device

Checking Coverage

Orders

Fraud Screening

Order Tracking

Purchasing a Device

Returns

Plans

Family Plans

Individual Plans

Making Plan Changes

Text Messaging

Sending Media

Sending Texts

Billing

Payment Methods

Service Reactivation

Platform Highlights

TECH HIGHLIGHTS

High accuracy (up to 95+% in field tests)

Native NLP support for 100+ languages

Text and voice capabilities

Fast and easy deployment

One-stop bot building, training, deployment, and analytics in the same console.

PLATFORM FEATURES

Deep vertical focus

State of the art deep learning

Zero-code bot builder

Intents, webhooks, decision trees, knowledge bases

Featured On

Trusted By

Increase Your Customer Value

You’d be surprised where the data you have can take you. Our AI capabilities bring customers to your business. Happier customers → more business.