Opal Transfer - Independent review

All you need to know before sending money with Opal Transfer

You can send money online, from your smartphone, by phone or at one of their agent location in LondonSame day transfer to most destinations Customer service available in Romanian, Polish and 8 other languages

Opal Transfer review by Monito

Opal Transfer is a money transfer operator offering a money transfer service from United Kingdom to all of Europe, with a historical focus on Eastern Europe. It is possible to send money online via their website, from your smartphone, over the phone, or from one of their two branches in London.

Generally, Opal Transfer isn’t as competitive as other online providers in terms of fees and exchange rates, but it is still much cheaper than most banks. The big advantage of Opal Transfer is that their customer service, which you can reach by phone or email, is available in English, Lithuanian, Russian, Polish, Latvian, Bulgarian, Czech, Slovak, Spanish, and Romanian. It’s good to be able to speak your mother tongue when it comes to sending money abroad, and not all money transfer providers in the UK can speak all these languages.

Opal Transfer’s website is not as intuitive and easy-to-use as other online money transfer solutions, but it does the job. The smartphone apps have good reviews and allow you to set up your transfer on the go. You can pay by debit card or by bank transfer, and for most destinations, your money will arrive on the same day or on the next day. If you need to do multiple transfers, you can make one payment to Opal’s account and arrange with their customer center to make several smaller transactions to different persons.

97 customer reviews on Opal Transfer on Trustpilot

After transferring more then 15 thousand with them and also every time ask for a lot of info even for tax return and brother details because he sent money...Read more

After transferring more then 15 thousand with them and also every time ask for a lot of info even for tax return and brother details because he sent money to my account .Today trying to transfer one more time and after they check all they said they cant complete the transfer because i receive money from my company to my personal account .
They ask me to create an business account for the company to can use their service again. Next time maybe they will ask me to get 3 wifes :)))) but anyway i will go next and work with another company .

THE most disorganised and unhelpful firm
Was recommended to me by a friend ... who has had no issues with them...
I registered, tried to send just...Read more

THE most disorganised and unhelpful firm
Was recommended to me by a friend ... who has had no issues with them...
I registered, tried to send just under 2K abroad and saw that there was a 'limit' for new clients of 1.5K - but by sending more info - 'that limit could be lifted'... Did what was required and saw while calling to check - that limit was lifted and I could proceed - waited for verbal confirmation and paid by debit card.... having checked which recipient bank in the country I was sending to, processed fastest - same day - if paying by 18:00 in UK ... Imagine my surprise to receive emails - 1 hour and a half later - one minute apart - saying 'processing' and 'cancelled' ?! ....
Called to find out - why - management require 'further proof of ID' - certified by Bank, Post Office, Doctor- that passport in genuinely me.... FINE .. but why not tell me BEFORE I paid ...? "We tried to contact you, was the 'excuse' - I HAD given them the wrong mob no. - but they had been told to use my landline -as I have bad signal at home and have and email...
Result: I must wait up to THREE working days for refund - when trying to send money - urgently ?!
Contacted my bank - who said " Get them to fax us with details we are giving you and we will refund, tomorrow " Opal REFUSED ... HOW can anyone rely on a firm that is SO disorganised and will not help resolve their error ?

Rating of the company is forged. It is clearly seen by real review during two years and fake reviews in May-June 2017.
One transfer can be conducted...Read more

Rating of the company is forged. It is clearly seen by real review during two years and fake reviews in May-June 2017.
One transfer can be conducted within couple hours, another transfer is pending up to a week. Opal transfer asks a lot of personal information, which no other money transfer service asks. It gives no guarantees of keeping that information confidential. Phone hotline is basically useless. Operator's promises are very often useless.
Today I am waiting for a transfer for the 5th day in a row!
Just in case, I was a recipient of 10+ transfers from Opal. Many of them were problematic.

In 2016 the company has rating around 3 stars, and rapidly thanks to Sebastian Uivari, who also made a review simply work in Opal Transfer as marketing...Read more

In 2016 the company has rating around 3 stars, and rapidly thanks to Sebastian Uivari, who also made a review simply work in Opal Transfer as marketing director, the company has reached 5 stars. I see that rating was forged in May. The company should be blacklisted on Trust Pilot for that!

Can I trust Opal Transfer?

Opal Transfer is a secure money transfer solution. The company has been licensed and regulated by the Financial Conduct Authority in the UK since 2011 (Firm reference 533677) as well as registered with HMRC under the Money Laundering regulations.

Over 30 employees work for Opal Transfer in their London office. If you need a personal contact with them, they have two branches in London (one at Shepherd’s bush and the other in Stratford), and their customer service is available by phone or email.

Their website has an extended SSL Certificate, assuring that your connection with them is secure.

History of Opal Transfer

Opal Transfer started in 2003 as a single money transfer branch in London, catering to customers sending money to Ukraine, Moldova, Georgia, Uzbekistan, and Russia. A few years later, they expanded their services to Lithuania, Latvia and Estonia; then Poland, Bulgaria, the Czech Republic, and Slovakia. Since March 2015, you can also send money with Opal Transfer to all European countries and Norway, Monaco, and San Marino.

Following the digital trends in the industry, they launched an online money transfer service in 2013, followed by a mobile app in January 2015.

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Find the best provider for your next transfer

The cost of sending money depends on the amount of money sent, the countries you're sending between, and the type of transfer. Make sure to compare before each of your transfers as costs also vary through time.