Performing a PRL update on your CDMA phone

Completing a PRL (or preferred roaming list) update will provide your phone with the most up-to-date information for roaming.

Before you start

Many LTE devices can run this update over Wi-Fi but if you're having trouble getting the update to start, or it fails before completing, you may need to disable Wi-Fi and enable data instead. Also, make sure that you're in an area with good, strong signal when you try this update.

Android Devices

There is some variation between Android phones in where you'll find the PRL update option but you'll generally find it in one of a few places in the Settings menu:

Settings > System Updates > Update PRL

Settings > Sprint®* System Updates > Update PRL

Settings > About Phone > Update PRL

Once you've selected "Update PRL," all you need to do is wait until it completes. In some cases, your device will automatically restart after a PRL update.

iOS Devices

There is no separate PRL update command on iOS devices, but running a Profile Update will force an update of the PRL.

Windows Devices

Windows phones do not have a separate PRL update command.

Feature Phones

A common path to a PRL Update on a feature or non-smartphone:

Menu > Tools > Update Phone > Update PRL

Once you've selected "Update PRL," all you need to do is wait until it completes. In some cases, your device will automatically restart after a PRL update.

If you have any other questions about activating over the network, and PRL & profile updates, you can find more info here.

I have a Nexus 5 with Android Marshmallow. Im having horrendous data connectivity issues. I have the Exclamation point over the LTE icon almost constantly. Putting it in airplane mode and back again gets it to work for a short time.
I can't find the Update PRL or profile options any longer in android settings. Is this not an option anymore?

If you can't find the option under "Settings>System updates>Update Profile" My suggestion would be that you attempt a carrier reset on your phone so it goes through the process automatically. It could have also moved to a different spot, perhaps under About Phone?

Carrier Reset

Open the dialer
Dial # *# 72786 # #*
Phone will restart and will indicate that it's activating and that it may take up to 5 minutes

Do you have a custom ROM on the device? It looks like I made a mistake with the numbers that I gave you but the code is: * # * # 72786 # * # * (or without the actual images -- StarPoundStarPound72786PoundStarPoundStar)

I setup my parents with Ting and my father's Sprint Galaxy S4 is giving errors doing the PRL update. I tried doing the update the standard way in the settings but it says, "Connection Error (6)". I tried *#*#72786#*#* and it says "the feature code you entered is not valid". Is there another way of achieving this update?

Just to follow up for anyone tracking this issue. The Sprint Samsung Galaxy S4 is a bit temperamental and required a complete Factory Reset to get this working again. This is not a limitation of something on Ting's behalf. It is an issue with the S4. It wasn't convenient, but after the Factory Reset everything is back to normal and i can update the PRL on the S4.