“individuals construct their own social 'world' from the world of appearances around them”

“all of the devices we create to organize the cognitive structures of the world (libraries, retrieval systems, encyclopaedias, etc.) are socially constructed and help the individual to construct his or her own 'meanings'.”

“We can see information needs, therefore, as derived from the individual's attempts to make sense of the world (as Dervin), and information-seeking behaviour as almost always frustrated in some degree by the division between the meanings embedded in information systems and the highly personal meaning of the information-seeker's problem.”

[note]: Wilson only use Schutz's perspective to interpret seeking behavior, not using his social action theory as the methodology base of information behavior.