Answers below are either my experience or paraphrased answers from GMG.

FAQsI want to help update the OP, what are the content and formatting guidelines?I have made many changes to the OP in order to streamline the information and enable people to better find the pertinent information they are looking for. The OP is now divided into four distinct sections which will be explained below. If you want to help with updating the OP (greatly appreciated) please follow the below guidelines to keep things consistent.

HighlightsHighlights is where all time-limited or extraordinary deals go. These are at the top since they are the deals most people are interested in. The format should be Linked Game Name - discounted price (Notes such as Steamworks) vouchercode for discount%/$. List order should be alphabetical with DLC following base game.

Example:South Park: The Game $99.99 (Steamworks) with voucher code SOUTH-PARK-GAME for 10% discountSteamworks Pre-order GamesThis section is simply a list of all Steamworks pre-orders available on GMG. A price will NOT be listed next to a title unless it is a current deal. Having MSRP (or near) listed next to all titles adds unnecessary clutter. If a pre-order game is a highlight deal it will be in the Highlights section and also have it's price listed next to the title in the pre-order section as well as any necessary voucher code. List order should be alphabetical with DLC following base game.

Example:Darksiders 2 $99.99 with voucher code DARK-SIDE-GAME for 15% off

Non-Steam Pre-order GamesThis section will work the same as the Steamworks Pre-order section. One notable exception is adding a note after the price for important information such as "requires Origin". List order should be alphabetical with DLC following base game.

Notable Steamworks GamesThis section is a list of notable Steamworks games and will be handled the same as the pre-order sections. List order should be alphabetical with DLC following base game.What is Green Man Gaming? Green Man Gaming (GMG henceforth) is a digital distributor of PC games similar to Steam or Origin. They are located in the UK.

When is GMG getting X game?No one knows, when information is available it will be added to the OP if relevant.

I only buy my games on Steam, why should I care about these guys? Good question, my fellow Steam luddite! The reason to care about them is because of Steamworks games. Steamworks games have the ability to be purchased anywhere but still be registered on Steam just like you bought it on Steam. This includes games such as the recently released like Duke Nukem Forever and the upcoming Deus Ex: Human Revolution.

I don’t live in the UK, will these keys still work on my Steam account? Yes! The keys from GMG are region free.

Does GMG charge for pre-orders right away or when the game releases? Pre-orders are charged as soon as the order is placed.

When will I receive my key for a pre-order? The official policy is morning of release date. However, the 3 keys I have received have been a couple days before release allowing me time to preload. In reality when you receive your key will probably fall somewhere between the two.

What if I buy a non-Steamworks game? Do I have to use a 3rd-party program to launch and manage my games? GMG uses their proprietary software Capsule, to download, install and play other games.

What is this trade-in thing I see mentioned on the site? GMG offers the unique option of trading in games you no longer wish to play. You can see the trade-in value of a game by going to the store page of that game OR logging in and clicking the link at the top that says “Your Games”, the number next to it is the total trade-in value of all of your games.

PLEASE NOTE THIS DOES NOT WORK FOR STEAMWORKS GAMES AND IT WILL SAY SO ON THE PAGE WHEN YOU PURCHASE.

Can I get a refund for a preorder if I have not received a key yet?Refunds are handled on a case by case basis. Generally they don't offer refunds on Steam titles just like most other major sites, but users are free to ask. The best way to get a refund process is to give your reason when you make a ticket.

What does the price-match guarantee mean? The wording is vague..I spoke with GMG about this and they will be updating the verbiage soon, I will update this when I have a new statement. Right now the gist is that the only match permanent price drops, not promos.

Are GMG keys region locked?

"It's very, very rare for a publisher to region lock digital keys. In fact, I can only think of one or two occasions ever where this has happened in years of buying games online. When there is a threat of region locking, our product pages, social media and the forums make it clear of any potential problems.

What happens if I preorder a game and you lower the price/add a voucher code?

As our offers are usually VERY competitive, we don't price match our own offers and vouchers. However, if a title is reduced in terms of RRP, we'll refund the difference.

What the is wrong with this fucking site it won’t work with my fucking PayPal?! First of all, take a deep breath and relax. GMG recommends that your email account on GMG match your PayPal email address. This is mainly an issue with international orders and overzealous anti-fraud measures.

Ok forget PayPal, I am trying to use my Credit Card and it is asking for my social security number, wtf?!? In some instances your bank or credit card will ask for further verification that you are really you. Again, this is mainly due to international transactions and fraud prevention. If you are required to enter further information the verification page will be framed into your purchasing window. Fill it out and proceed with your order.

NOTE: Sometimes this may say your transaction failed but it actually didn’t. Before trying to purchase again, go to “Your Games” and see if the game shows up in your list.

I just looked at my bank statement and I have an international transaction fee with my GMG order! If you are purchasing from outside of the UK, your bank, credit card company or PayPal may charge you a currency conversion fee. These fees usually range from $0.20 to $1.50 depending on the price of the game.

I am still having issues, what should I do? The first thing you should do is fill out a support ticket.

If you do not hear back from them in a reasonable amount of time you can bother them on Twitter or Facebook.

You can also call them at +44 (0)330 500 1515 Monday - Friday, 9-5 (BST). Their support is not outsourced so if you call you will talk to one of thweir employees directly. Being an international call you will probably want to use Skype or something similar to keep costs down.

My experience with their support is that they have been really helpful and responsive.

EDIT: got it. Does anyone know if a CD key is supposed to show up yet for it? Or do we have to wait until release?

Should be getting a key from them when the preload is available. If no preload for this game (low chance that they don't preload), then closer to release day. That is how the other two Steamworks games I got from them were, at least.

Yea, they do. You will receive the key when Steam allows preloading from my experience on previous Steamworks games through them.

Thanks. I purchased Duke Nukem Forever from them but after release so I wasn't sure how they did pre-orders. I'm fairly certain I will get Deus Ex unless it gets awful reviews but I don't know if I want to have the money taken out now. Have to think a bit on it.

This site is legit? I've seen it before on here but just making sure from folks that have used it previously. Steam won't have problems with a UK key right? (Pretty sure I know this is true bc I bought Empire Total War from a UK site and registered on steam in the past)

Hmmm ... went ahead, ordered with Paypal, got an error when it went back to GreenMan Gaming but it looks like it went through ... hmm, hopefully they deliver a key and I don't lose $30 for nothing.

They are legit, I live in the US and have ordered 3 Steamwork games from them (Duke Nukem the latest, ugh) and the keys work fine. When I buy something I get a verified by Visa thing that errors out but the transaction still goes through which sounds similar to your Paypal issue.

To verify that you received the game, login to your account, hover over your name at the top, select "Your Games" and Deus Ex: HR should appear in the list. If it does not appear in the list I would contact their support as they are very helpful.

What a ridiculous website. Won't take unverified paypal accounts and declines all my credit cards. Guess they aren't big on taking my money.

EDIT: And somehow I have gotten a receipt for a purchase from them using "SagePay." And it's showing up in my account as owned. Doubt it will stay for long, but now I have two credit cards to check for these payments. What a bother.

Instant impulse buy for me. Though it seems we'll have to wait for the UK release date before getting the key? Guess I can't complain too much, $30 is a deal for a brand new release, and I'm a sucker for anything with "Deus Ex" in the title.

Invisible War was garbage, and considering the quality of SquareEnix these days, and considering how ugly this game looks (graphics are meaningless, but this is supposed to be a high production game, it looks like Alpha Protocol instead) I'm tempted to wait for reviews

SquareEnix is just the publisher. The Montreal wing of Eidos, whom SquareEnix acquired a few years ago, is making the game. Other Eidos properties that now have the SE label include: Tomb Raider, Hitman, Just Cause 2, and Batman: Arkham Asylum.

SquareEnix is just the publisher. The Montreal wing of Eidos, whom SquareEnix acquired a few years ago, is making the game. Other Eidos properties that now have the SE label include: Tomb Raider, Hitman, Just Cause 2, and Batman: Arkham Asylum.

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