Jaclyn,
I am having the same problem as the OP. I'm using a PC running windows and internet explorer 9.

Hi, wego2 -

You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.

Quote:

Originally Posted by I Bleed Ford Blue

I had the same problem, and there was a java plug-in that would not install in chrome, I tried again with IE and the plug-in installed and the download worked.

You may also be prompted to update to the most recent versions of Active X or Java plug-ins before beginning the download process. It's essential that these browser plug-ins are up to date and given permission to run in order to successfully download the update. Let me know if you're able to get it.

Jaclyn

Jaclyn,

Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work.

Jaclyn,
Thanks for the response. I was not prompted to update Active X or Java. I followed the directions and changed the recommended settings to allow Active X to run and allow the download. But, again and again the download would not work.
Switched to another computer and downloaded the file without issue.
Thanks again Jaclyn.

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