Wacom Forum - Wacom Europe GmbH

NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Though, the pen drives or pen computers are really a blessing for the user nowadays but the only issue it faces is of rebooting and bugs. This problem has to be resolved by the company ASAP if they wants the customers to keep trust over them.

I have this exact problem! Only with the first Cintiq Companion model.I've done the whole Services > Restart Wacom Professional Services thing. Updated drivers, turned off firewall to update drivers again, restarted the device... also did a system restore to an earlier date. Still have this problem!

Not to worry. You can get drivers for all of the Wacom capsules on their Web site. Just download the state-of-the-art driving force and installation it after you've got rebuilt your device, and your tablet should paintings just first-class (I genuinely did this only a week in the past, no problems).

If the driver is not running, first reset settings: (Wacom Desktop Center -> Backup Settings -> Reset settings) - If that is not working, attach a keyboard, uninstall the driver and remove any remaining Wacom entries in device manager, then reboot Windows. Check that no problem is noted in device manager and install the driver again. - If that fails as well and you don't have touch and pen reaction anymore, backup your data and reset the unit to factory defaults. If it still is not working properly, the unit needs repair.