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Back in May, we showed you some of the troubling images from that area, and we got a lot of feedback. Mayor Marty Walsh promised a new push to help people there.

Now, the city is calling the same area Recovery Road as its new efforts begin. We went back to see what, if anything, is changing.

"This is Boston right here, you come off the highway and you want to see good things," said Dwayne Brown, a member of the Mayor's new Neighborhood Engagement Team assigned to the area, which is near Mass Ave and Melnea Cass Boulevard.

He's is one of four outreach workers who recently started hitting the streets there every day, helping people find the services they need and a path to a better life.

That's a hard job in this part of Boston.

This month, 5 Investigates witnessed a man on a sidewalk smoking what appeared to be crack, people ignoring a woman passed out next to a pharmacy and paramedics working on a man who overdosed.

"The first thing I think is, let me get them to safe shelter, let me get them to a safe place," Brown said. "Because anything can happen out here."

And it does.

The area is a center of both addiction and recovery services. That's how it became known as Methadone Mile.

Four months after we documented open drug use and people out on the streets struggling with addictions, seemingly ignored, little has changed.

On one day, our cameras captured a man handing out needles to a young woman, as well as the startling reality of a drug overdose, as paramedics administered Narcan, bringing a man back to life.

On another day, when we found the woman passed out by the pharmacy, we called 911 and then watched as people walked by offering no help.

Despite all this, the city stands by its decision to rename the area Recovery Road.

How difficult will that be? Just last week, the new outreach team worked with more than 260 people in need, helped save two people who overdosed, picked up more than 600 syringes and got 25 people into detox, or other services.

"Yes, recovery can occur in an environment like that," said Devin Larkin, who leads the Bureau of Recovery Services at the Boston Public Health Commission.

She says that while heroin is the biggest problem, most people in the area are addicted to more than one drug. And it doesn't end there.

"We are serving a population here who have multiple problems," Larkin said. "So they are dealing with homelessness, they are trying to find housing, they are struggling with their addiction. It's not a simple solution for any one person."

"One thing we do is try to talk to everyone," Brown said. "It's not just one person who can make the change, it's a group effort. We have to care more about everyone, instead of just caring about ourselves."