GoToAssist

Users decide very quickly whether they like and will leverage new technology. By offering hands-on support, users will feel comfortable and ready to use new systems and programs and organizations will benefit from improved productivity.

In this interactive webinar, you will learn how to:

Assess what users expect from new technology

Avoid common missteps and omissions in the QA process

Use remote support tools to help users feel confident and ready once the technology is deployed

and more...

When: Thursday, December 14, 2017 at 10am PT/1pm ET

Register today! If you're unable to attend the live session, a link to the recording will be sent out.

Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy and unproductive clients. You need to support both the technology and the people who use it, and that requires that you develop a blend of both technical and soft skills.

Join Paul Glen, award-winning author and Computerworld columnist, as he explores the top skills you need to deliver amazing customer support experiences.

I installed the GoToAssit plugin for Spiceworks, and it shows up; but when I click on it it just gives me options to Cancel session and log out, it doesn't open up GoToAssit or do anyting. I can't find any settings to mess around with, so what can I do to get it to work?

When we purchased GoToAssist 5 years ago to migrate away from Logmein we were told by GoToAssist that our pricing would always stay the same. Now that Gotoassist and Logmein are merging is there any guidance on what pricing will be this year?
Thanks,
John

At this time I don't have any guidance or knowledge regarding any pricing changes for GoToAssist associated with the merger. The close date is slated for January 31st (just officially announced today).

I just wanted to say Thank You for making Spiceworld awesome. It was great to meet up with so many great Spiceheads both at the booth and around the event. I hope everyone had a great time and got home safely.

Set the stage for great service by giving your
employees the red-carpet treatment first. Set clear expectations for service
and create a service culture that includes both celebration and accountability.

Walk away from this uplifting webinar
with action ideas for engaging and empowering your team to roll out the red
carpet for your customers.

Donna leads a team of experts who provide tools and training to help leaders engage their people to deliver world-class customer service. She’s the author of two books including “501 Ways to Roll Out the Red Carpet for Your Customers” and “The Celebrity Experience.” Donna lives in Asheville, North Carolina, with her husband Jim and their rescue dogs, Moxie and Tonks.

﻿In between meetings, conference calls, never-ending emails, and emergency situations, IT professional have actual projects to work on and deadlines to meet.

If it often seems like there aren't enough hours in the day, it's because there aren't. Time management is the key to meeting deadlines, improving your work-life balance, and achieving personal and organizational goals.﻿

Attend this live event to better understand the tools that can help improve your time management and get ideas for effective techniques that have helped others overcome their time management problems.

Best practices when using remote support Remote support solutions like GoToAssist can be a huge boon for IT pros to minimize a user’s frustrations, looking to cut down on ticket resolution times, or at the very least, their footsteps. Join us for this Video Meetup, where we’ll discuss best practices and insider tips to get the most out of your remote support tool. We’ll be joined by an IT pro from the Spiceworks Community and Remote Support experts from GoToAssist.

Join us for this Video Meetup, where we’ll discuss best practices and insider tips to get the most out of your remote support tool. We’ll be joined by an IT pro from the Spiceworks Community and Remote Support experts from GoToAssist.

We will discuss:

How using remote diagnostics can answer many of the unanswered questions you don’t have to ask the user

Creative ways to use annotation tools that can improve communication between technicians and users

Don’t be stuck to your desk, use mobile devices to provide stellar support

LiveEvent Bonus: One lucky attendee of the meetup will win a $200 Fandango Gift card!

I need help understanding xenserver storage. I have two templates that we do not use, they take up to 240 GB of space. Would like to delete them and apply that storage to a production server. Can you assist?

In XenCenter you can manage and view all the templates, snapshots, images, etc. You should just be able to delete the template from within XenCenter easily enough. You can also click on the storage repository in question and click on the storage tab to view what's inside and then simply click on the template in question and delete it.