I uploaded my DNA from 23andme on January 30th and it still shows "Pending Processing". The FAQs say it takes 1-2 days. I sent a message to Support on February 13th - have not heard back yet. I tried calling Support, but the automated services says that the calling feature is for paid customers only.

If you will only process data and provide support to paying customers, then SAY IT ON THE WEBSITE! Don't advertise that a person can upload their raw DNA data from 23andme and will get results in 1-2 days. And honestly say that you will disregard any customer who has not subscribed to the paid services.

I don't want to disable Smart Matches for this particulal tree altogether, but there is a very distant site owner (related by 10 degrees of marriage) who is citing incorrect documents for members of my family that ping as dozens of smart matches for my tree. Although the people are a correct match, the citations that add bad information are incorrect and it is a nuisance to have to sift through Smart Matches and reject them all. Since I know the site owner is unreliable and likely unmotivated to ammend many incorrect docs for a tree unrelated to themselves, is there any way to just block matches from that site owner?

I used myHeritage to get my DNA results and my sister use Ancestry.com to get hers. I would like to do a comparission and see where we match. I am a beginner at this and am looking for the easiest way to do this. Any help would be greatly appreciated.

My tree was originally created elsewhere. I had over 2160 Smart Matches until I disabled the Smart Match feature. Each Smart Match takes about 5 minutes to review, now that is 180 hours of work. No way I am ever going to do that.

Many of the Smart Matches reflect work I have already done. An Ignore option, to just ignore the one Smart Match forever would be great. Reject implies that it is not a match. Ignore the person forever is also unacceptable. Another option to fix this problem would be "Quick Match" which would accept all information that is identical and ignore differences and additions, in particular, additional people.

Smatch Match adds people I just can't afford to track or keep in my tree. My tree has 11 generations in multiple lines and over 555 people. Smart Match keeps adding sisters and brothers and additional children to those people. This is 100% unacceptable. This tree would grow to easily 30,000 people, not counting those living. I research each and every person and cannot research 30,000 people.

I created a big family tree on familysearch.org They have way more resources to do so. Then what 3 years later I get a message that you found info and show me everything I wrote there as if it has never been seen?? Along with photos, I posted there??

Am I supposed to say thank you, for what I did there??

It all cool having a tree on more than one website. Some people just don't know there are others doing real work on them. I do real work on familysearch.org for people I don't know or may have not even been born yet. It all free there. they got no "go premium" button on familysearch. they help you because it's the right thing to do.

So if you're going to take form other websites then Tell people where the info is coming from. You may be cutting them off from relatives that are out there. After all, it's not that hard to copy info from other websites. then say nothing but look what I found. It comes across very badly. When I know where that info coming from and how much work I did to my tree alone on their website and you don't pass that on to other users. living family members could be working on their trees on other websites and all you do is say look what we found. familysearch has got you beat on that one. I'm now am in contact with living people in my tree and you don't show that. Very bad it's about family, not just info. Come on I knew you can change. be good to all and they will to you.

I have recently found other tree that has information about my relatives and got access to it. Unfortunatelly I can't get infromation from that tree into mine for some reason.

First of all there were no automatic matches (and I waited for few days)

Secondly I could not find the person by full name, getting no matches (even if I copy - paste name exactly).

So I did a search by last name only and found correct entry marked as private. It should be accessible for me, but still in the search I see it as private (I still can click through it to get to full information in other tree).

Now I attached it to the person entry in my tree, but still can't extract any information - it just says that information would be available shortly for few hours already.

In a smart match with one of my ancestors, all the female descendents of George Ellis Cadle and Martha Maria Bruwer have their maiden names recorded as their surnames, andI have been asked to confirm these so-called.'matches'. I am reluctant to confirm matches which contain errors.Can My Heritage fix this problem?

I have been uploading record matches to my tree and I have noticed that there are mistakes in the transcriptions of the details of the records shown on My Heritage. For example, a quarter on the actual English marriage index is April May June but My Heritage gives a different quarter, Bury near Manchester is given as Bury St Edmunds and Bradford in Yorkshire is given as Bradford on Avon. I wanted to e-mail My Heritage to tell them but I can't find an e-mail address!

I have recently started using record matches with my "complete" subscription, and I managed to get a lot of matches with familysearch matches... for several I got matches with photos, which I didn't have in my family tree, but I was unable to add them... how to do that? Not manually I hope?

So if I have one major complaint about MyHeritage and Discoveries it is the number of repeating Facts. For example: Let's say I have a Great Grandfather named Floyd Hornblower and there are 25 Discoveries for him, only one or two actually added some significant information. Once accepted and updated, the remaining 23 are repeating the same info over and over however I have to review each to see if there is any additional little tidbit of info to extract. The overwhelming majority of the time after review, nothing is added however they remain out there for review. The more individuals you add, the number of redundant discoveries are exponentially generated. The function that is needed is much like the Tree Checker Recalculate function witch eliminates matching discoveries. If I already know Great Grandpa Floyd was born on December 11, 1877 in Saint Louis, Missouri, I don't need to review it again. The Discoveries are not dynamic, by that I mean once generated the differences remain as originally generated even though already changed. Perhaps the option is available however it is not obvious to me. Frankly I will never catch up with the discoveries, currently 595 people with 2,871 matches, which leads me to believe I should have never started this process. The more individuals added only digs a deeper hole for me to get out of. So I receive an "Instant Dscovery" which adds 15 people to my tree, now I have 3,000 that will never be reviewed. Not gonna to do it scooter. Please help....

I want to thank My Heritage for all my new Discoveries of my Jackson-Lascelles family and Avenel and Avenel de Saye and Bairz, extremly greatful the information. I am sorry if I was too rude about the waiting for the New Discoveries.

What do you do if you get a smart match where you know it is the same person but some of the important data in that other person's tree is incorrect. I want to confirm the match but feel I am then confirming false info. I don't have time to keep contacting people about these errors. Should I confirm or not?

I submitted my DNA raw data and then the results showed some strange matches, like high DNA match (1st do 2nd cousin) but with no evident relationship with my country. In a particular match, I re-check our relationship in GEDmatch and there's no relationship at all!

Just had my 2ggmother pop up on smart match as my 1st cousin 4x removed...I know I can expect that in part because she & her husband were 2nd cousins....but the degree of separation isn't correct, at least by my calculation....

I have just received a massive number of new record matches (over 1000!)

There seem to be many cases where a couple have 2 plausible marriage certificates - a few days apart in slightly different locations. Mostly 17th and 18th century. Would it have been usual for a couple to have 2 ceremonies, one for each family? If not, how do I work out which is correct?

Since the implementation of the new discovery format, I keep getting smart matches in the list that when Review is selected, the page shows an empty result with the message "no matches...", It begins with one and is now up to six matches with no data.