FAQs

Your order will be processed and shipped out within 1-3 days.
For Canada, it takes much longer and up to 60 days.
Please refer to the estimate shipping time here https://www.etsy.com/shop/eastmeetswest?ref=hdr_shop_menu#policies

It starts at $65. It usually takes around 4-10 days to get to you (could take extra days for customs inspection). You can upgrade at checkout (confirmation signature required upon receipt).
PLEASE NOTE: If the package is unclaimed within 5-7 days, it will be destroyed and not send back to sender.

Items are considered lost after 45 days for most places except Canada, South American countries, Germany (delayed due to custom), and Italy, it can take up to 2 months. If you don't receive it within the timeframe, please contact me.

Unclaimed package stays at post office for a certain time. If you are unable to get the package within the time frame, you will either have to pay for the handling fee (the number of days it stays at the post office x fees) or it will be returned to me. This depends on the regulations of each country. Once the package is returned to me, I will let you know, and if you want me to resend it then you are responsible for the shipping cost. If you want a refund for the returned package, it will minus the shipping fee.

If the shipping you pay is more than the actual shipping cost (more than $2), I will give you a refund. This means I will only know it once the package is shipped :)

All items are shipped with standard mail which provides NO tracking number. If you want to track your items you can upgrade the shipping at checkout.
Tracking information may not be available in some country e.g. Australia, Italy, Canada. See if your country provides tracking information http://file.thailandpost.com/upload/content/_5608ee0bd322c.pdf
Additionally, your signature is required upon delivery.

Due to the hand dye process, the colors from different lots may slightly change.

Wholesale price is available, please contact me for more details.

I totally understand your frustration when mails are slow but sometimes shipping can be delaye due to unexpected circumstances. Bad weather during winter can have an effect on the mailing process. In the past years, it takes extra weeks for the package to reach to the US during winter.
I cannot track your package unless you get the registered mail upgrade (can be chosen at checkout).

Your order will be processed and shipped out within 1-3 days.
For Canada, it takes much longer and up to 60 days.
Please refer to the estimate shipping time here https://www.etsy.com/shop/eastmeetswest?ref=hdr_shop_menu#policies

It starts at $65. It usually takes around 4-10 days to get to you (could take extra days for customs inspection). You can upgrade at checkout (confirmation signature required upon receipt).
PLEASE NOTE: If the package is unclaimed within 5-7 days, it will be destroyed and not send back to sender.

Items are considered lost after 45 days for most places except Canada, South American countries, Germany (delayed due to custom), and Italy, it can take up to 2 months. If you don't receive it within the timeframe, please contact me.

Unclaimed package stays at post office for a certain time. If you are unable to get the package within the time frame, you will either have to pay for the handling fee (the number of days it stays at the post office x fees) or it will be returned to me. This depends on the regulations of each country. Once the package is returned to me, I will let you know, and if you want me to resend it then you are responsible for the shipping cost. If you want a refund for the returned package, it will minus the shipping fee.

If the shipping you pay is more than the actual shipping cost (more than $2), I will give you a refund. This means I will only know it once the package is shipped :)

All items are shipped with standard mail which provides NO tracking number. If you want to track your items you can upgrade the shipping at checkout.
Tracking information may not be available in some country e.g. Australia, Italy, Canada. See if your country provides tracking information http://file.thailandpost.com/upload/content/_5608ee0bd322c.pdf
Additionally, your signature is required upon delivery.

Due to the hand dye process, the colors from different lots may slightly change.

Wholesale price is available, please contact me for more details.

I totally understand your frustration when mails are slow but sometimes shipping can be delaye due to unexpected circumstances. Bad weather during winter can have an effect on the mailing process. In the past years, it takes extra weeks for the package to reach to the US during winter.
I cannot track your package unless you get the registered mail upgrade (can be chosen at checkout).