How to use Ecwid with ShippingEasy

Ecwid is a popular platform for adding a shopping cart to your existing website. ShippingEasy provides support for Ecwid, making it easy to receive orders and ship them to your customers.

How does it work?

ShippingEasy automatically sends queries to read the orders from your Ecwid account and then loads them into your ShippingEasy account. You will see the Ecwid orders on the ORDERS page in ShippingEasy as soon as you log in. Once shipped, shipment data will be sent back to Ecwid.

Are all orders sent from my Ecwid account to ShippingEasy?

No. Only orders with Shipping information will be sent to ShippingEasy. In addition, orders must have a payment status in Ecwid of Queued/Awaiting Payment or Accepted/Paid, as well as a fulfillment status of New, Awaiting Processing, or Processing, to be brought into ShippingEasy.

Note: Because payment status names in Ecwid tend to vary depending on the account, Queued/Awaiting Payment and Accepted/Paid can be used interchangeably.

How are order status values mapped from Ecwid to ShippingEasy?

Ecwid Payment Status

ShippingEasy Status

Queued/Awaiting Payment

Awaiting Payment

Accepted/Paid

Awaiting Shipment

Awaiting Processing

Processing

What happens if I click Sync with Store on the ShippingEasy ORDERS page?

The Sync with Store link prompts ShippingEasy to pull through orders, in an approved status.

If your store is set up for automatic hourly order downloads, Sync with Store will bring your orders in sooner than the time of the usual hourly sync.

If you have disabled the automatic order download, you must use Sync with Store to download your orders.

It can take 15-20 minutes for orders to populate after selecting Sync with Store.

What information is sent back to Ecwid when I ship an order in ShippingEasy?

Once an order has been shipped in ShippingEasy, the tracking number of the shipment and a "Shipped" status is updated on the Ecwid order.

Unfortunately, the Ecwid API does not currently support updating the carrier name or the cost of the shipment.

Are warehouse locations displayed in ShippingEasy?

No. Ecwid does not have a specific attribute for describing the warehouse location for a product.

What is the difference between an "Ecwid" store and an "Ecwid (Legacy)" store?

ShippingEasy's initial integration with Ecwid used an older version of Ecwid's software. In February, 2017, ShippingEasy used Ecwid's new software to build an integration with Ecwid. ShippingEasy stores that are built with Ecwid's older software are shown in ShippingEasy as "Ecwid (Legacy)" stores.

If I split an order in ShippingEasy, will ShippingEasy update both tracking numbers to Ecwid?

No. Ecwid does not recognize a "partially shipped" fulfillment status.

If you split an Ecwid order in ShippingEasy and ship the part of the order, ShippingEasy will update the order in Ecwid with the tracking number. On each subsequent shipment of the split orders, ShippingEasy will replace the tracking number in Ecwid with the tracking number of the most recent shipment.