DevOps Practitioner

This 2-day course builds upon the DevOps fundamentals. The key focus of DevOps Practitioner is on the four skill areas that have been defined by DASA and are required for successful DevOps results. The course helps you know why the four skills: courage, teambuilding, leadership, and continuous improvement, are the necessary skills for a DevOps environment.

DevOps Practitioner

The DASA DevOps Practitioner course prepares candidates for the Practitioner qualification. It is designed to provide the core education necessary to put DevOps into practice. With the help of DevOps theory, pragmatic examples and exercises, and interactive group discussions, the course will help you understand how to apply the necessary skills to practice DevOps.

When you have acquired the required knowledge from this course, you will be able to:

Explain the importance of DevOps culture and the aspects that can influence it.

Explain why courage, team building, leadership, and continuous improvement are required in a DevOps environment.

Individuals involved in IT development, IT operations, or IT service management

Individuals whose role are affected by DevOps and continuous delivery, such as:

DevOps engineers

Product owners

Integration specialists

Operations managers

Incident and change managers

System administrators

Network administrators

Business managers

Automation architects

Enterprise architects

Testers

COURSE INTRODUCTION This module lets learners know about the course, such as a brief overview, certification, and training agenda.

TEAMBUILDING Teambuilding is about understanding the other’s point of view, collaboration, mutual accountability, common purpose, and the ability to integrally support the service/product.
Design Teams: • Characteristics of a DevOps team • Skills of a DevOps Team • Self-organization and autonomy • Rules to consider when designing DevOps teams
Build Teams: • Effects of Happiness and Motivation on Performance • Feedback • Creating high-performance teams
Governance: • Governance within teams • Governance between multiple teams • Governance between organizations • DevOps contracts

DEVOPS LEADERSHIP This module describes how to facilitate teams to high performance, DevOps behaviour, transparency, and a service lifecycle mindset.
Build Culture: • Creating the right environment • Providing vision and purpose • Stimulating the right behavior • Servant leadership: giving control • Servant leadership: supporting and inspiring
Create Purpose: • Defining and aligning purpose • Purpose of having a purpose • Alignment versus autonomy
Be a Servant Leader: • Give Control to the Team • Inspire and Support the Team
Focus on Success: • Output versus outcome • Measuring and steering

COURAGE The Courage module is about coaching courageous behavior, proactivity, reflection, trust, open discussions, experimentation, fail fast, and the courage to change.
Build Courage: • The importance of courage • Courage in relationship with experimentation • Trust in relationship with courage • Resilience, be ready for the unexpected • Courage in relationship with Leadership and feedback • Enabling courage at team level • Dealing with Failure
Think Different: • Courage day to day • Encourage critical thinking • Out of your comfort zone • Techniques to promote courageous behavior

VALUE – CUSTOMER-CENTRIC ACTION This module describes the important aspects that are relevant to identify and deliver the required and expected value for all relevant stakeholders.
Aspects of Value and Managing Expectations: • The different aspects of value • Stakeholder management • Customer collaboration and using customer feedback
Value and Prioritization • How to do prioritization CONTINUOUS IMPROVEMENT Continuous improvement describes the importance of a Kaizen mindset, quality at the source, first time right, knowledge-sharing, and the ability to adapt.
Build Flow: • Understanding the Importance of Flow • Using Lean to optimize flow • Kaizen as a mindset • Radical change versus Kaizen • Using Pull to optimize flow