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enCRUnit 7 Crossword Puzzle10
silence : A situation of when to close a sale.
verbal : "How much do I have to pay for it?" is an example of a verbal cue.
assumption : This close assumes that the customer is going to buy.
combination : Using two or more closing methods is known as ___ close.
alteration : Repair services, delivery and ___ are examples of after-sales services.
appeal : "Can you sign here?" is an example of direct ___ close.
readiness : In a trial close, an attempt is made to encourage the customer to reveal readiness to buy.
expression : An example of a non-verbal cue is a relaxed or friendly facial ___.
service : After-sales ___ is important because selling to an existing customer is cheaper than selling to a new customer.l
trial : "Do you like it in blue?" is an example of a ___ close.

Unit 7 Crossword Puzzle

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Across:

2.

An example of a non-verbal cue is a relaxed or friendly facial ___.

5.

"How much do I have to pay for it?" is an example of a verbal cue.

7.

This close assumes that the customer is going to buy.

9.

After-sales ___ is important because selling to an existing customer is cheaper than selling to a new customer.l

10.

Repair services, delivery and ___ are examples of after-sales services.

Down:

1.

Using two or more closing methods is known as ___ close.

3.

A situation of when to close a sale.

4.

In a trial close, an attempt is made to encourage the customer to reveal readiness to buy.