Manager: Fraud Operations

Johannesburg

Permanent

Full Time

EE/AA

Robert Walters South Africa

Duties & Responsibilities

Responsibilities:

Monitor the performance of the rules in the fraud monitoring systems to be effective in the early detection of all types of fraud and to escalate the necessary changes where needed or suggest new rules to be considered.

Ensure logging of operational incidents and monitor internal control implementations

To provide accurate statistics on a daily/monthly/weekly basis on all fraud reported, losses suffered, customer liabilities etc and to have accurate operational dashboards in place that is always up to date.

Support and compliment the defining of fraud requirements for new product lines, product features or functions as applicable. This will include working closely with business/Partners/project managers on new products/features/enhancements etc and making sure that the requirements from a Fraud Operations perspective is clearly documented, catered for and built, tested and signed off before deployment to production (as applicable).

Motivating and challenging the team to meet and exceed performance standards through continuous improvement and driving results

Desired Experience & Qualification

Experience and Qualifications

A tertiary degree or Diploma in either in Risk management or relevant experience or Other diplomas, certificates, or training courses in Fraud