all of a sudden, my Tivo HD can't get past the "starting up - welcome" screen. The next thing I see is a solid green/gray screen. Only one light is present on the front panel: the far left-hand light.
Network connection LED's are glowing on the back panel, and the hard drive is the stock unit - no upgrades have been done.
It's a "lifetime" box, that's about four-years old I imagine.
Since it's a lifetime box, it would be nice to save it. Any suggestions?

there don't appear to be any burns on the board that I can see - it's the original WD drive (160) with a Aug 07 manufacture date.
The drive makes a couple of access clicks when power is applied, and stops responding when the 'Welcome" screen comes up. After that, gray screen

I would start with running the manufacturer diagnostic software on the hard disk and looking for bulging capacitors on the power supply.

I ran the WD diagnostic software, and the stock 160g drive failed both the short and long test (performed the test with the Windows desktop version of the software, as opposed to the dos boot cd version).
So I guess that's a bad thing?

all of a sudden, my Tivo HD can't get past the "starting up - welcome" screen. The next thing I see is a solid green/gray screen. Only one light is present on the front panel: the far left-hand light.
Network connection LED's are glowing on the back panel, and the hard drive is the stock unit - no upgrades have been done.
It's a "lifetime" box, that's about four-years old I imagine.
Since it's a lifetime box, it would be nice to save it. Any suggestions?

That screen usually means the motherboard and the hard drive aren't communicating with each other for whatever reason.

When you ran the tests on the drive, what, specifically, did it say was wrong? Did it offer to fix anything?

Do you have any spare hard drives lying around anywhere, or any that you could temporarily move stuff off of and use for a day or three?

And you do not have an external drive hooked up to that TiVo, correct?

That screen usually means the motherboard and the hard drive aren't communicating with each other for whatever reason.

When you ran the tests on the drive, what, specifically, did it say was wrong? Did it offer to fix anything?

Do you have any spare hard drives lying around anywhere, or any that you could temporarily move stuff off of and use for a day or three?

And you do not have an external drive hooked up to that TiVo, correct?

I ran a quick test and an extended test and they both failed. That's all the WD diagnostics software said: failed.
I have a few spares, and there's nothing on the dead drive that would be a horror if I lost.

I ran a quick test and an extended test and they both failed. That's all the WD diagnostics software said: failed.
I have a few spares, and there's nothing on the dead drive that would be a horror if I lost.