Hotel Overview

I love this place!!!

We have been going to this hotel 2 times a year for the past 3 years and love the service and the... See full review

william R.

Jan 7, 2015

Just Right

For the price you really can't beat this. The beach is superb as are the grounds and cabanas. At... See full review

penquino

Apr 28, 2014

Polynesian-style bungalows near Playa del Carmen in Riviera Maya

The Allegro Playacar resort features two-story, Polynesian-style bungalow houses and newly redesigned guestrooms in an intimate setting. A large stretch of beach gives way to Allegro's 286 rooms, all-purpose convention center and world-class restaurants and bars. There are three pools -- one for relaxation, one for action and one for kids. The all-inclusive resort provides Wi-Fi Internet access in the lobby. The Allegro Playacar is located 45 minutes from Cancun's International Airport and close to downtown Playa del Carmen.

Highlights:

Rooms at Allegro Playacar are set in Polynesian-style bungalow houses

Three themed pools for relaxation, action and children

Kids Club open from 9 a.m. to 5 p.m. with video game center

Rooms:

Expect bright colors in the Allegro Playacar's 286 tropical-themed rooms, which are situated in Polynesian-style bungalows, each with a private balcony or terrace. Rooms feature yellow walls and orange accents, all new furniture and modern amenities. Cool tile floors and thatched roofs combine with airy accessories to create an idyllic vacation setting. Each room includes air conditioning, mini-fridge, ceiling fan, satellite TV, full bath, iron and ironing board, coffee maker and safe. Cribs are available upon request.

Features:

Allegro Playacar boasts three pools for whatever your mood -- one for relaxing, one for activities and one just for kids. For a unique experience, guests can tour the chef's selection of fresh chilies in the "Chilarium." The all-inclusive package features water sports including kayaking, snorkeling, boogie boarding, sailing and windsurfing. Athletic guests will appreciate the volleyball, tennis and basketball courts while gamers enjoy ping-pong, darts and billiards. At night, themed parties such as Boogie Dreams allow you to dance the night away. For kids, a mini disco with piñatas and games keeps everyone entertained. For a fee, guests at Allegro Playacar can head out on a Scuba or deep-sea fishing excursion, or relax in the spa or on the golf course.

Transportation

Cancun International Airport (45 minutes)

Attractions

Playa del Carmen (0.2 mi/1.5 km)

Xel-Ha (21 mi/35 km)

Business­

An on-site theater and convention center seats up to 400 guests

Wi-Fi Internet is available (fees may apply)

A full concierge and convention staff is available for hire

Allegro Playacar - All Inclusive - Playa del Carmen Rooms

Superior Room

Guest room includes one king or two double beds. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron and ironing board, coffee pot and safety deposit box. Cribs available upon request.

Superior Premium

Guest room includes one king or two double beds and are closer to the beach or swimming pool. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron and ironing board, coffee pot and safety deposit box. Cribs available upon request.

Hotel Map

Our property is about 45 minutes from Cancun. Area activities include shopping and restaurants.

Meeting facilities

Meeting Info

The Allegro Playacar offers guests in need of meeting or convention facilities a roofed theater with a capacity of 400 persons. The property's attentive and experienced staff can effortlessly accommodate guests' needs to create a memorable event.

Dining

The Mexican

The Mexican features authentic a la carte Mexican fare in a festive environment. Imagine a warm Caribbean evening, authentic Mexican fare and cold "cervezas" - can life get any better?

Reservations are required for both The Mexican and The Italian restaurants.

Breakfast, lunch and dinner buffet. Air-conditioned and renovated in 2006.

The Italian Restaurant

The Italian restaurant offers exquisite a la carte Italian dishes in a stylish atmosphere. Dining experiences are enhanced by a selection of fine vintages from the Italian wine menu.

Reservations are required for both The Mexican and The Italian restaurants.

Hotel Policies

Check-in:

1:00 PM

Check-out:

12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Family trip

The staff is awesome!! Decent food. A/c did not work in 3 out of 4 rooms we had. Nightly entertainment very good.

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

5

Hotel staff:

5

Comfort:

4

Location:

5

Value:

3

Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

2

5.01.0

Would not recommend

Mojito 29

Business

New York

Jan 12, 2015

Must be closed for a full renovation.

The rooms are depressing - horrible.The base of the beds are made of concrete Awful mattress very hard. (Flintstones bed). Poor TV reception and channels - No flat screen TVs. Mold in the bathroom - shower. Some of the staff were rude. Great beach location. The grounds were nice and clean. Close to 5th Ave.
Never again !!!!!

Hotel features (5 = best, 1 = worst):

Amenities:

2

Cleanliness:

3

Hotel staff:

3

Comfort:

1

Location:

5

Value:

2

Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

5

5.01.0

Would recommend

william R.

Business

San Antonio

Jan 7, 2015

I love this place!!!

We have been going to this hotel 2 times a year for the past 3 years and love the service and the price!!

Hotel features (5 = best, 1 = worst):

Amenities:

5

Cleanliness:

5

Hotel staff:

5

Comfort:

5

Location:

5

Value:

5

Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

1

5.01.0

Would not recommend

Immulandia

Business

N/A

Jan 6, 2015

terrible!

terrible hotel & terrible experience, the ceiling was leaking on top of my head!!!!

Hotel features (5 = best, 1 = worst):

Amenities:

1

Cleanliness:

1

Hotel staff:

1

Comfort:

1

Location:

3

Value:

1

Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4

5.01.0

Would recommend

Happy Hamel

Business

Quesnel, BC

Nov 18, 2014

Repeat Traveller

Love this place. I've been privilaged to stay here twice now. It's a nice size resort in a great location. The staff are excellent from the maid service to the entertainment staff, bartenders, waiters and front office. Only complaint is the sound that carry's in the upper rooms. Not much you can do about it, but the thatched roofs allow alot of noise from the birds on the roof and noisy neighbours. A great holiday none the less. Location is perfect. Walking distance to Playa along the beach.

Hotel features (5 = best, 1 = worst):

Amenities:

3

Cleanliness:

4

Hotel staff:

4

Comfort:

3

Location:

5

Value:

5

Trip purpose:

Business

Shopping tip:
Short walk from hotel

Right across the way is a great market for shopping. Also..be sure to go deeper into the stores for the "local priced" items. IE.. $1.00 beers..lol

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

1

5.01.0

Would not recommend

Melinda Colorado

Business

Denver, Colorado

Aug 25, 2014

Not what we expected

First off we Love the Rivièra Maya area, Playacar and Playa del Carmen. The appearance of the Allegro as you arrive is good as well as the grounds. The rooms are horrible. Room one: the door (to outside)would not secure, air conditioning not working properly ceiling leaked and the refrigerator shocked us bad when you touched it. We moved to room two: no a/c, bad smell off to room three: a/c barely worked, ceiling fan only worked in reverse and the pillows smelled like someone died on them long ago. We had the maid swap pillows an bedding an stayed just to tired of wasting our vacation packing an moving. We will not stay here again an do not recommend this place. They have health an safety concerns that need addressing. We spoke with other people at the beach an pool who had the same or similar issues that the staff never properly addressed. Spend a little more an go elsewhere!!

Hotel features (5 = best, 1 = worst):

Amenities:

3

Cleanliness:

1

Hotel staff:

3

Comfort:

1

Location:

4

Value:

1

Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

1

5.01.0

Would not recommend

Zorro2121

Business

California

Aug 19, 2014

What a Disappointment! Do not Stay at Allegro Playacar

We had great hopes for Allegro Playacar and wanted not to believe all the bad reviews. We were wrong. Even though the service, food, beach and pools were good, what did it for us was the lack of attention of the room we stayed. Let me start by sharing that the beds we got had cement box springs. That's right - CEMENT BOX SPRINGS. They were hard like a rock. The mattresses were old and ripped when we lifted the sheets. We complained with front desk staff and they brought "mattress tops". Well, let me tell you, the "mattress tops" were old and ripped too. Needless to say, my and wife's back were in pain for a week. The AC units are old and noisy. Front desk staff are not trained to problem solve or make room changes. You have to wait for a manager who is not always available. In conclusion, we will never return to Allegro Playacar. This is definitely not a 3 star hotel. Also, right when you arrive, when you're tired from your flight, they have concierge staff that want you to buy their "member' s only" and are like sharks pushing you to go to the presentation. I got tired of these people. Do yourself a favor, and find another hotel.

Hotel features (5 = best, 1 = worst):

Amenities:

2

Cleanliness:

3

Hotel staff:

2

Comfort:

1

Location:

3

Value:

3

Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4

5.01.0

Would recommend

Sandrulis

Business

New Mexico

Jul 24, 2014

Fantastic family getaway

My almost 11 yr old son and I loved it. Very friendly and gorgeous cozy beach resort style. The style and open thatched roof restaurants and theater totally matched beach mode! Great food and excellent service/staff. Great activities for all ages to be entertained and we always looked forward to the night shows. Gorgeous vegetation, little animals, tennis courts, 20 minute walk to stores. We already miss it!

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

4

Hotel staff:

5

Comfort:

4

Location:

5

Value:

4

Trip purpose:

Business

Money-saving tip:
Not Applicable

Purchase ride from hotel to airport and back with package as when you arrive at airport have no option but take shuttles there which were a rip off.

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

5

5.01.0

Would recommend

penquino

Business

Seattle WA

Apr 28, 2014

Just Right

For the price you really can't beat this. The beach is superb as are the grounds and cabanas. At some resorts everything is very crammed together but the layout here makes you feel like you have some space to breath. This was not a place with a lot of singles or night life but a nice mix of people from all over the world including families and couples. We will definitely be back. The only thing that could have been better for me would be hot water in the shower though the cool water did feel good at times after coming in from the hot weather.

Hotel features (5 = best, 1 = worst):

Amenities:

4

Cleanliness:

5

Hotel staff:

5

Comfort:

4

Location:

5

Value:

5

Trip purpose:

Business

Review of Allegro Playacar - All Inclusive - Playa del Carmen

Reviewer score

4

5.01.0

Would recommend

Cristobalmza83

Business

Mendoza Argentina

Apr 14, 2014

Fantastic family vacation

This was an incredible vacation with my girlfriend and her parents. The fun club was the best!