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Technology Account ManagerSilver Spring Networks

THIS JOB HAS EXPIRED

Tracking Code
1486
Job Description
Silver Spring Networks is seeking a Technology Account Manager with experience in large scale network and system deployment. In this role, you will be working directly with customers to map their business requirements into the appropriate set of SSN products and services. You will work to influence customers to make appropriate technology and project trade-offs, and will also influence the product roadmap within SSN. You will be responsible for handing off the deployment plans to SSN Project Managers for implementation, but will check in frequently with both the SSN and Customer teams to ensure projects are tracking appropriately. You will be responsible for representing detailed customer business and technical requirements with SSN Core Product teams, and will also help to train field-focused teams on advances in SSN Products.
A strong technical background in IT infrastructure, technology development /deployment is essential for your success in this position. You must have a proven track record of project completion that is on time and within budget. Successful candidates must be able to command the respect of technical staff and business owners, and have demonstrated maturity and flexibility to adjust as customer situations and needs change. Successful candidates must have extensive experience working directly with customers including establishing project scope and schedules, establishing joint roles and responsibilities, managing mutual commitments, managing change, and monitoring for and addressing new customer requests and customer satisfaction.
Responsibilities:
Engage with customers to scope, architect, design, document and deliver SSN product and service solutions that address the core business requirements. You will collaborate and coordinate closely with Sales, Operations, Product Management and Engineering to ensure these engagements are successfully initiated and completed. Predictably deliver high-quality, high-performance, reliable solutions.
Working with Product Management and Engineering, manage resolution of product issues identified by customers or Operations staff. Help drive the product roadmap to ensure it is in alignment with the needs of our customers.
Educate customers and Operations staff on SSN?s product roadmap, providing insight into how best to leverage newly available features and functions. Serve as the customer?s ?go-to? technical resource for definitive answers to challenging deployment and product questions.
Develop and manage end-to-end project plan templates that can be replicated across SSN?s customer base. Build project schedules based on standard processes (which you will help develop and maintain), accounting for any ?one off? requirements, and identify resources required. Effectively hand off the project plans to Project Managers and other key Operations staff, who will execute to your guidelines.
Interface with customers throughout the project. Participate in project status meetings with customers and SSN management as part of project deployment. Serve as ultimate point of escalation for resolving mismatches between customer requirements and product capabilities. Educate, negotiate and resolve those issues internally and externally.
Support multiple, competing, cross-functional projects simultaneously. Work with management to alleviate bottlenecks in the projects.
Run customer meetings efficiently, publishing notes and actions, creating and maintaining timelines, and keeping large, diverse groups informed of progress and obstacles.
Maintain an ongoing knowledge of SSN?s product capabilities, features, and roadmap
Required Experience
Bachelor of Science in a technical discipline (Engineering, Computer Science, etc.). Equivalent experience may be considered.
10+ years of Product Development / Architecture experience and 5+ as a Technical Project Manager, preferably for deployment of a telecommunications network (wireless or wired) deployment and/or large enterprise or internet/application service provider data center.
Demonstrated leadership, analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills have been leveraged.
Strong working knowledge of servers, networks, database and software applications. Hands-on experience in these areas is a definite plus. Must be able to ?talk the talk? and understand the interdependencies of these technologies.
Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels.
Must possess strong written and verbal communication skills.
Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects.
Demonstrated skills in requirements gathering, resource organization, project/task prioritization and schedule development.
Experience and knowledge of gas, water and electric utility meter reading and related distribution automation technologies is desirable.
Technical training and knowledge of radio frequency equipment used in planning and installing radio network equipment and multiple wired/wireless wide area networks is also desirable.
Experience with GIS, CIS and other utility systems are highly desirable.
PMP Certification (PMI) is a plus
Possess a valid driver?s license and a US passport.
Ability to travel as much as 50% of the time, principally in North America; some international travel may be required.
Job Location
Redwood City, California, United States
Position Type
Full-Time/Regular

We are a highly innovative, committed team, collaborating to make a difference in the world. Our rapid growth, passion and high energy create a somewhat chaotic and intense environment, yet we are very focused on our customers and meeting our commitments. We are smart, creative and hard-working, and believe the work we do and the people we work with are fun. Silver Spring Networks had their IPO in March of 2013 and we are not looking back.
Investors:Foundation CapitalAll Jobs:at Silver Spring Networks

With more than ten years of experience, Silver Spring Networks is the leader in networking technologies that modernize today's power grid. We have delivered more than 16.5 million Silver Spring-enabled devices, which our utility partners rely on, in concert with our software and services, to improve energy management and efficiency. Silver Spring securely connects consumers and utility providers through powerful and proven energy networks that can be easily expanded as needs evolve.
Our open, standards-based networking solutions enable all energy devices, from in-home energy devices to smart meters to load control devices, to connect together to deliver the highest performance possible. By connecting homes and businesses directly with their local utility, we help everyone manage and integrate renewable energy sources better, bringing greater energy efficiency to the planet and our world - brilliantly.