Parking Valet Drives Car into Pole. Insurance Claim Delayed

SAN FRANCISCO (KGO) — A Bay Area woman’s car sustained damage after being moved by a valet. The process to get the garage to pay the insurance claim started fairly smoothly for this woman, but then she says the whole process took a wrong turn. Alesia Collins drives to San Francisco for work often from her home in Suisun City. When she does, valets park her car in a parking garage run by Impark at Opera Plaza. RELATED: Everything you need to know about washing your car”I park there all the time,” said Alesia. “I know these guys. These are a great group of guys.” One day a valet told her he accidentally ran her car into a pole, leaving a scratch on her door. “I would say it was probably about this long,” she said as she held her hands inches apart. “It was very obvious when you walked by it.” She said the valet promised her Impark’s insurance would take care of it. In the incident report he filed, the employee admitted fault. “Entering parking space, hit post.” RELATED: How to choose a great auto repair shopWithin days, she received a letter from Impark requesting two repair estimates which she promptly gave them. Alesia repaired her vehicle confident she would quickly get reimbursed. I’m not one that likes to drive around with my car damaged, because you never know what’s going to happen to further damage the car,” she said. Alesia’s insurance company paid for the repair, but… [Read full story]