What is Active Assist?

Each eligible family member on your application will receive a non-refundable credit of $275. It is valid for one year and you may apply and receive credit once per year.

Unused credits expire one year after activation and cannot be carried over to a new year. You will not be credited for any registrations before your subsidy starts or for withdrawals or transfers completed after expiry.

NEW! IMPORTANT NOTICE:Full account credits ($0.00 of $275.00) that have not been used six months after enrollment date will be automatically removed from the system in order to provide funding to others.

Persons/families who lose their credits can reapply for funding no earlier than 30 calendar days prior to their original FAP expiry date with current eligibility documents. They will be processed in date order received; no priority will be given to participants reapplying after they have had their funds removed from the system.

Credit is not cash. Refunds from cancelled or withdrawn programs are returned to your account as a credit. Any unused credits remaining at the end of your enrolment period cannot be carried over or transferred to another individual or family member or redeemed for cash.

Our Customer Service Centre will process your application within 15 business days of receiving it from the community centre . An acceptance letter will then be mailed to your Mississauga address by Canada Post. You may start to register for programs as soon as your subsidy has been applied to your account. You do not need to wait to receive your letter.

Bring and show proof of total family net income and legal responsibility for all dependants listed on the application

If you choose to complete an application at a community centre , City of Mississauga recreation staff will forward your application (if it meets all eligible requirements) to the Customer Service Centre for processing. Processing will take approximately 15 business days.

Once we have your application and it is approved, we will activate your account. You will receive an approval letter with your account start date and registration information. Processing will take approximately 15 business days.

You must apply in person with a completed ActiveAssist application form and proof of Individual net income OR total Family net income and proof of legal responsibility for all dependants listed on your application. Only the documents listed on the ActiveAssist application form will be accepted, and all documents must be current and presented in full. Current proof of your Mississauga address may also be requested.

Our Customer Service Centre will process your application within 15 business days of receiving it from the community centre . An acceptance letter will then be mailed to your Mississauga address by Canada Post. You may start to register for programs as soon as your subsidy has been applied to your account. You do not need to wait to receive your letter.

Yes! You will need to complete an ActiveAssist application form listing all eligible Family members, and provide current eligibility documents. Any Family members that do not want the credit should check the OPT OUT box next to their name on the form. When you let us know that not all family members will use the subsidy, we can make ActiveAssist available to more people.

Your letter will have your Family PIN and Client Barcode to use on the activemississauga.ca website, and your subsidy will be a method of payment when you Checkout. You may also register in person at any Mississauga community centre using your home telephone number.

Any unused credits will be removed from your account upon your expiry date. Unused credits cannot be carried over. Credits are non-transferable, and cannot be applied to a program or membership for another individual or family member. ActiveAssist cannot be redeemed for cash. You will not be credited for any Registrations before your subsidy starts. You will not be credited for any withdrawals or transfers after your subsidy ends.

NOTE: if you do not use your subsidy within 6 months of your activation date it will be removed from your account. This allows us to provide funding to other eligible applicants.

If your subsidy is removed you may reapply for ActiveAssist no sooner than 30 days before your original expiry date.

To get a new subsidy, you must reapply if you still meet the criteria. Applications for a new subsidy may be made no sooner than 30 days before your expiry date, and will be eligible for processing only after your current subsidy has expired.

The maximum enrolment in ActiveAssist is 14,500 individuals at any one time. When this maximum has been reached, ActiveAssist applications will be held until more space is available, and an acceptance letter will be mailed to your Mississauga address once your subsidy has been processed. Residents whose applications are held for more than 12 months will need to reapply at a community centre with current eligibility documents.

Existing ActiveAssist participants that are applying for a new subsidy will be eligible only after their current subsidy has expired. If the maximum of 14,500 ActiveAssist participants has been reached, applications will be held until more space is available.

There are no changes allowed after a family has received their subsidy. Families that have new family members can add them only when they reapply for ActiveAssist the following year. Family members that have selected to OPT OUT can only be added when the family reapplies for a new subsidy.

The Jerry Love Children's Fund will continue to help children and youths that are not eligible for ActiveAssist. Families cannot receive the Jerry Love Children's Fund and ActiveAssist in the same calendar year.

ActiveAssist is based on the economic need of individuals and families, and is defined by LICO. The maximum enrolment in ActiveAssist is 14,500 individuals at any one time. Applications are accepted on a first-come, first-served basis.

What is LICO? Statistics Canada uses the term Low Income Cut-Off. LICO is a number that defines where poverty ends. It is based on where you live and the size of your family. LICO is used by most cities that offer programs like ActiveAssist.