Our Service

Sugar Sugar is on the forefront of providing premium service. We pride ourselves on a relaxing and professional environment based on successful products and service. Our providers are dedicated only to helping clients meet their individual health and beauty goals. For more information on Sugaring, check our Sugar Facts page.

Cancellation Policy

As a courtesy to our clients, we offer reservation booking. We keep our prices competitive by booking back-to-back appointments. To secure an appointment, you will be asked to provide a valid credit card. You will not be charged at the time of booking. In the event you need to cancel the appointment or reschedule; we ask that you please call 24 hours in advance. This will provide us the opportunity to accommodate the needs of other clients, our staff and our scheduling. Appointments cancelled within less than 24 hours notice will be charged for the time secured for services. In most cases the charge will be a portion of the full service. Though the carge can be the entirety of the service.

Appointments Before or After Stated Hours

In most cases, Sugar Sugar will provide "by appoointment hours". These hours create more scheduling fexibility and have been declared approved hours of business; by our insurance company. Our insurance prohibits us from opening in special circumstances in non-approved hours. There are no exceptions.

Exchanges and Returns

As the only completely natural spa in Arizona, we will do our best to accommodate each client's unique skin care needs. We know there is no one cure for all and will attempt to accommodate any client, who within 14 days of the original purchase, decides that it is not the right product for them. We will allow product exchanges only, no refunds; as long as 3/4 original product is unused.

Gift Certificate Policy

Though gift certificates never expire, they are not redeemable for casch. Unless otherwise noted, gift certificates can me redeemed for services, product or gratuity only. We are not responsible for lost or stolen certificates.

Coupons or Vouchers

We reserve the right to honor any Sugar Sugar coupons or vouchers. Vouchers and discounts may not be used concurrently. Each client has the right to ONE coupon that best suits their service(s).

Etiquette

Rude or lewd behavior will never be tolerated. Please be curious to our other clients. Anyone not adhering to our policies will be asked to leave. We reserve the right to serve anyone.

Children

Children are always welcome at Sugar Sugar. Please be curteous to our other clients and our staff. Please respect the serenity of our spa. We recommend you arrange to have another adult present while you are being sugared.