topic Missing Advanced Wireless Receiver in Getting Started - Setup & How-tohttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/549884#M3723
<P>I have my Roku plugged in and the USB power cable with long range wireless receiver plugged to the Roku&nbsp; but after I hit language, I have a purple box that comes up stating "Missing Advanced Wireless Receiver"&nbsp; The AWR is not detected and must be connected.&nbsp; I have plugged it into a power source as well as directly into the television through the USB port but get the same message.</P><P>Why would that occur... BUM AWR from Roku?&nbsp; Any help is appreciated. TIA</P>Thu, 26 Mar 2020 00:40:22 GMTedgetoo2020-03-26T00:40:22ZMissing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/549884#M3723
<P>I have my Roku plugged in and the USB power cable with long range wireless receiver plugged to the Roku&nbsp; but after I hit language, I have a purple box that comes up stating "Missing Advanced Wireless Receiver"&nbsp; The AWR is not detected and must be connected.&nbsp; I have plugged it into a power source as well as directly into the television through the USB port but get the same message.</P><P>Why would that occur... BUM AWR from Roku?&nbsp; Any help is appreciated. TIA</P>Thu, 26 Mar 2020 00:40:22 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/549884#M3723edgetoo2020-03-26T00:40:22ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/549893#M3725
<P>This is a roku stick+, it should not be plugged into the tv usb port, but directly to wall outlet. Stick+ plugged into hdmi of the tv, AWR is plugged into the Stick+, then usb extender plugged into AWR, and the extender into ac usb adapter and into the wall.&nbsp;</P>Thu, 26 Mar 2020 01:11:24 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/549893#M3725Tivoburkee2020-03-26T01:11:24ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/550447#M3806
<P><LI-USER uid="246582"></LI-USER>&nbsp;</P>
<P>Thanks for the inquiry.</P>
<P>If you are not able to get things up and running, p<SPAN>lease send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll help connect you with out Support team who can further assist you.<BR /><BR /></SPAN></P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Fri, 27 Mar 2020 22:25:17 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/550447#M3806RokuDanny-R2020-03-27T22:25:17ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/551245#M3858
<P>I have the same issue. please help</P>Tue, 31 Mar 2020 14:03:03 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/551245#M3858Tmart2020-03-31T14:03:03ZError on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/551992#M4378
<P>On startup my Roku Streaming stick + acts like its going to work asks for preferred language. Then I get “ Missing advanced wireless receiver. The wireless receiver is not detected and must be connected. I’ve tried it with direct power and usb power. Get the same results. Promise the wireless receiver is plugged into the stick. Checked the connection to it twice.&nbsp;</P>Fri, 03 Apr 2020 16:55:02 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/551992#M4378Scale4cash2020-04-03T16:55:02ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/552762#M4379
<P><LI-USER uid="249489"></LI-USER>&nbsp;</P>
<P>Thanks for the letting us know about the issue that you are experiencing.</P>
<P><SPAN>Please send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll be able to assist you further from there.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Mon, 06 Apr 2020 16:07:39 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/552762#M4379RokuDanny-R2020-04-06T16:07:39ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/555109#M4201
<P>I also bought a brand new Roku stick and have the same problem. Took about 20 tries to get the remote to pair, got everything set up, the website said everything was all set, then it tried updating channels, lost connection, remote came unpaired again and now I sometimes get the screen that says missing advanced wireless receiver and sometimes I just get the screen that says scanning network. And I can’t go to settings or anything else because my remote is no longer paired either. Frustrating! Please help&nbsp;</P>Tue, 14 Apr 2020 19:45:10 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/555109#M4201kim772020-04-14T19:45:10ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/556072#M4263
<P>I am having the same problem. It won’t let me set up the Roku saying it’s missing the advanced wireless receiver but it is plugged in to the wall&nbsp;</P>Sat, 18 Apr 2020 00:13:32 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/556072#M4263Soulmutt2020-04-18T00:13:32ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/556445#M4380
<P>I am having the same problem - I have tried to set the roku up many times and it fails.&nbsp; can you please tell me how to fix this issue</P><P>&nbsp;</P><P>bethany&nbsp;</P>Sun, 19 Apr 2020 13:28:49 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/556445#M4380BEHolod2020-04-19T13:28:49ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/556506#M4381
<P>Someone on this board from Roku responded and they ended up sending me a new attachment for the Roku that worked. Hope you saved you box with the #s on it they ask for that.&nbsp;</P>Sun, 19 Apr 2020 18:32:27 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/556506#M4381Scale4cash2020-04-19T18:32:27ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/557302#M4370
<P><LI-USER uid="253761"></LI-USER>&nbsp;<LI-USER uid="254982"></LI-USER>&nbsp;<LI-USER uid="255553"></LI-USER>&nbsp;</P>
<P>Thanks for the inquiry.</P>
<P>The advanced wireless receiver (AWR) should be included in the box that your device came with.</P>
<P>If you are missing the AWR, please&nbsp;<SPAN>send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll be able to assist you further from there.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Wed, 22 Apr 2020 18:53:57 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/557302#M4370RokuDanny-R2020-04-22T18:53:57ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/557697#M4445
<P>I am having same problem</P>Thu, 23 Apr 2020 23:40:19 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/557697#M4445Kadenws2020-04-23T23:40:19ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/557847#M4457
<P><LI-USER uid="257141"></LI-USER>&nbsp;</P>
<P>Thanks for the note.</P>
<P>The advanced wireless receiver (AWR) should be included in the box that your device came with.</P>
<P>If you are missing the AWR, please&nbsp;<SPAN>send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll be able to assist you further from there.</SPAN></P>
<P><SPAN><BR />Thanks,<BR />Danny</SPAN></P>Fri, 24 Apr 2020 19:08:54 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/557847#M4457RokuDanny-R2020-04-24T19:08:54ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/562890#M4829
<P>I’m having the issue. Is the problem a defective receiver as there was one included in my kit? If so, how do I get it replaced?</P>Wed, 13 May 2020 17:23:14 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/562890#M4829rp0072020-05-13T17:23:14ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/562950#M4835
<P><LI-USER uid="264238"></LI-USER>&nbsp;</P>
<P>Thanks for the post.</P>
<P><SPAN>Please send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll be able to assist you further from there.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Wed, 13 May 2020 20:30:48 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/562950#M4835RokuDanny-R2020-05-13T20:30:48ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/563317#M4861
<P>Hey there. I’m having the same issue. Can you help me with this?</P>Thu, 14 May 2020 23:27:51 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/563317#M4861AbbeyPitts2020-05-14T23:27:51ZRe: Missing Advanced Wireless Receiverhttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/563623#M4866
<P><LI-USER uid="263229"></LI-USER>&nbsp;</P>
<P>Thanks for the post.</P>
<P><SPAN>Please send me a PM with your Roku account email address, and include the serial number of the Roku device from&nbsp;Settings&gt;System&gt;About. I'll be able to assist you further from there.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,<BR />Danny</SPAN></P>Fri, 15 May 2020 20:37:56 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/563623#M4866RokuDanny-R2020-05-15T20:37:56ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/566054#M5023
<P>I'm having the same issue. I would PM Danny but I can't figure out how to do that...please help</P>Sun, 24 May 2020 20:27:19 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/566054#M5023JamF2020-05-24T20:27:19ZRe: Error on setup with AWR issuehttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/566399#M5047
<P>I had trouble at first. Click on Danny’s username and scroll down his page. You should see a button that will allow you to private message him.&nbsp;</P>Tue, 26 May 2020 00:08:18 GMThttps://community.roku.com/t5/Getting-Started-Setup-How-to/Missing-Advanced-Wireless-Receiver/m-p/566399#M5047AbbeyPitts2020-05-26T00:08:18Z