General Information

Cheshire West and Chester Council does not collect personal information about an individual when they visit our website except for any personal data that is volunteered on forms which are submitted to us (including but not limited to registration, application, complaint, feedback, order, survey, and competition forms), and in e-mails which are sent to cheshirewestandchester.gov.uk email addresses.

When an individual volunteers information on an online form, he/she will be advised of the consequences of this and how the information will be used to which the information will be put. The individual will be asked to consent to such use. All our employees and processors who have access to the personal data or who are involved in processing that data are obliged to respect the confidentiality of it. Information will not be passed onto third parties unless the individual grants permission.
A user may access and browse the website without disclosing personal data. To avoid disclosing personal data, do no complete online forms or send emails.

Non personal information is recorded automatically. This data includes pages visited by an individual, time of visit, order of pages viewed. This information is for the sole purpose of making the website as responsive to visitors needs as possible.

Please note that sending an e-mail, or submitting information via a form, are not secure processes and should not be used to send confidential or sensitive information.

Cookies

Like many other web sites we use Cookies on our site. Cookies can help a website to personalise your visit. A Cookie is a text-only string of information that a website transfers to the Cookie file of the browser on your computer's hard disk so that the website can, among other things, remember who you are. A Cookie will typically contain the name of the domain from which the Cookie has come, the "lifetime" of the Cookie, and a value, usually a randomly generated unique number. Three types of electronic access, storage and/or tracing devices are used on this website:

Session Cookies:

Which are temporary Cookies that remain in the cookie file of your browser until you leave the site. This information is not stored after you have left the site.

Persistent cookies:

Which remain in the Cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie but this may be indefinitely or until deleted).

Web Beacons:

Which are electronic images known as Web Beacons (also called "clear gifs" or "web bugs") that allow us to count the number of users who have visited these Web pages.
Cookies cannot be used by themselves to identify you. However, if you are an existing customer and you have logged onto this site and identified yourself as a customer, we may be able to connect your personal information with your cookie information.

How we use these electronic devices on our Website and what Information we collect.

Disabling Cookies

If you do not wish to accept our Cookies or Web Beacons you can decline Cookies and/or Web Beacons and/or refuse access to previously stored information by using your web Browser. The facilities within your web Browser to allow you to do this will vary from Browser to Browser but they may be found in the "Privacy" or "Cookies" section of the "Properties" menu of your Browser. If you require assistance in disabling Cookies you should refer to the "help" menu within your Browser. Please note however, that you may not be able to use all of the interactive features of our Website if Cookies and/or Web Beacons are disabled.