Network Status Service Status Information and Network Announcements

Latency Issue (Resolved)

Many of the websites hosted by Great Atlantic Hosting on Wednesday, April 16, 2014 suffered a latency issue. As a result of this issue some websites within my hosting network (my own company website included) may not have resolved correctly or may not have resolved at all within North America.

A series of daisy-chained routers in a data center in Provo, Utah were to blame for this outage. It appears that the issues began around 11 am ET Wednesday morning. Not only were my hosting client websites affected but millions or more websites from within the scope of service of the data center were also affected identically.

At approximately 3:35 am ET, Thursday morning, April 17th the routers were repaired and the latency issue resolved. I trust that this restoration is stable and there is no reasonable foreseeability that it will reoccur anytime in the immediate future.

While the issue has been reported as resolved I will continue to monitor this issue for the next 24 hours

Date - 04/16/2014 11:32 - 04/17/2014 03:35

Last Updated - 04/18/2014 16:03

LATENCY ISSUES (Resolved)

Increased latency is
causing service disruption this morning within our cloud node and also on our
Zeus server platform. Video & Audio services and E-commerce gateways however
are not disrupted. My network engineers are efforting a solution back in
California where our equipment is colocated. Since this latency is an at-large
problem at the data center I don't have an estimated time of recovery (ETR) at
this time, but I'm confident that the issue will be resolved very shortly and
totally before this afternoon.