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Great location, average hotel.

Great location, a stone throw away from shopping, bars and restaurants. I stayed in O'Callaghan's Hotel for my second week in Dublin with work. Rooms were spacious and clean with modern decor but very dark, as were the hallways. The walls are also very thin, I woke suddenly two nights because I thought someone was in my room, it was the man next door on the phone. I had to use the bathrrom everytime I wanted to apply make up. Breakfast was included in my stay but unfortunately they did not serve early enough for me to enjoy this, once I notified the gentlemen at reception he was kind enough to let the staff know so I went in every morning before it opened and they allowed me to choose what was available, this was fantastic customer service although at the end of my week I checked out and he charged me €5.50, I asked what it was for, and he said breakfast wasn't included. I'm not entirely sure how they came to this, as 4 mornings I had orange juice and 2 croissants. I also received no receipt for this. There is no wifi in the rooms but is available, at the cost of €15!More

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Stayed: September 2013, traveled on business

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Ask Stylesue about O'Callaghan Stephen's Green Hotel

Thank Stylesue

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dara C, General Manager at O'Callaghan Stephen's Green Hotel, responded to this reviewResponded December 4, 2013

Dear Stylesue,

Thank you for taking the time to post your review on Tripadvisor.

I am heartened to hear that the team went the "extra mile" to help you get a early breakfast. I will look into the breakfast charges for your stay and revert back to you directly.

I have taken on board the comments about the lighting in the rooms, this is something we can look at.

Best Personal Regards,

Dara Cruise

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

So due to airline issues, our 3-night stay here turned into a 2-night one. The front desk was very understanding when I called from the airport in which we were stranded and they did not charge us for that night. The room itself was very nice although the bath did leave a bit to be desired. I had used booking.com to reserve our room and asked for a room on a higher floor since the reviews indicated it was noisier at street level. The hotel never acknowledged my email, and we received a room on their third floor (which did turn out to be a bit noisy on a Fri night when we left the windows open for a bit of fresh air overnight). On the other hand, due to our delay enroute, we were able to check in upon our arrival at 0900, so that was a plus. The front desk service was a bit uneven. I asked for an extra pillow and never received it, but the cab they ordered for us showed up on schedule. All in all, the location was what made this a 4-star review vice a 3-star one. I echo the annoyance previous reviewers mentioned about the WiFi.

Stayed: October 2013, traveled as a couple

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Ask Kiki B about O'Callaghan Stephen's Green Hotel

Thank Kiki B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dara C, General Manager at O'Callaghan Stephen's Green Hotel, responded to this reviewResponded November 13, 2013

Dear

Thank you for your review on Tripadvisor.

I am sorry to hear your trip got cut by a day, also please accept my apologise on not getting the extra pillows.

I am hopeful that on your next trip to Dublin you will be able to get a full 3 days to enjoy the city & if you are planning a trip in the future please contact me personally as I would like to assist you with your hotel bookings.

Best Personal Regards,

Dara Cruise General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ok hotel in a good location close to St Stephen's Green, Dawson Street and the main shopping area. Room was fairly large with a big comfortable bed. Staff were helpful and friendly. No free wifi in the rooms. I

Stayed: October 2013, traveled on business

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Ask London1666 about O'Callaghan Stephen's Green Hotel

Thank London1666

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dara C, General Manager at O'Callaghan Stephen's Green Hotel, responded to this reviewResponded November 13, 2013

Dear london 1666,

I am very grateful for the time it took to post your review on Tripadvisor.

I have shared your kind words about the staff throughout the hotel.

I do hope we get the opportunity to welcome you back to O'Callaghan Hotel Stephen Green in the near future.

Best Personal Regards,

Dara Cruise General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We were over in Dublin for a wedding and stayed here. When we turned up we had no reservation as Booking.com had made a mistake so as you can imagine, were not impressed until the lady at reception sorted us out with a room. She matched the price we got on booking.com and upgraded us from a classic double to a junior suite and threw the breakfast in as well. Now that is what I call service!!!!!The room was spot. Very spacious, the bar had a great feel and the breakfast was fantastic. Location wise, you couldnt get any better really. You are situated away from the hussle and bussle but are only 5 minutes walk to all the bars/restaurants. When I come back to Dublin, I will defo stay here again. I just hope booking.com make a mistake again :-)

Stayed: November 2013, traveled with family

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Ask jasperedlion about O'Callaghan Stephen's Green Hotel

Thank jasperedlion

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dara C, General Manager at O'Callaghan Stephen's Green Hotel, responded to this reviewResponded November 13, 2013

Dear jasperedlion,

Thank you for your lovely review on Tripadvisor. I am delighted the team were able to accommodate you when you arrived.

It is always good to hear that we were able to turn around a negative situation into a positive one. Hopefully on your next visit you will book direct through our home web site.

Best Personal Regards,

Dara Cruise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

In short, great hotel and great experience. Reception staff was lovely and helpful. Sleep quality was amazing, even though it is in the city center it was really quiet and beds are super comfortable. Rooms were clean and nicely decorated. Free tea and coffee in the room.

Stayed: August 2013, traveled on business

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Ask Héctor R about O'Callaghan Stephen's Green Hotel

Thank Héctor R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dara C, General Manager at O'Callaghan Stephen's Green Hotel, responded to this reviewResponded November 13, 2013

Dear Tomper0,

Thank you for a wonderful review on Tripadvisor, I was delighted to read about your stay.

It is always a lovely feeling when you exceed someone expectations.

I do hope we get the opportunity to welcome you back in the coming months.

Best Personal Regards,

Dara Cruise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We stayed here two nights over the October bank holiday weekend. Food was pretty OK. Bed really comfortable and the room was reasonably quite for a City centre hotel. But it was very expensive for what was on offer. There's no parking, staff were only Ok and the big issue was the hotel was very old and worn out. It looks like it was due for renovation 10 years back and not much has been done in terms of maitenance since.

Room Tip: If all you need is a clean bed in a gret location this is the one for you.

Stayed: October 2013, traveled as a couple

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Ask Sean K about O'Callaghan Stephen's Green Hotel

Thank Sean K

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Dara C, General Manager at O'Callaghan Stephen's Green Hotel, responded to this reviewResponded November 13, 2013

Dear Sean K,

I am sorry to read about your experiences in our hotel. We are working on a redevelopment plan for the hotel which will include all our public areas.

I am hopeful we will have works starting on this in the new year.

Hopefully we will get the opportunity to welcome you back and you can see the improvements we have made.

Best Personal Regards,

Dara Cruise

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.