PREVIOUS EMPLOYMENT

Provided mobile and static security for Invictus personnel, equipment and staging sites in and around New Orleans, LA during Hurricane Isaac

Promoted to ground coordinator to provide oversight of security personnel and all staging sites

Ensured all visitor’s had proper credentials to enter the facility

CHALLENGE QUESTION

I had an instance that involved a mix up in an order placed by a Customer that resulted in the customer receiving the wrong items. The items could not be returned for resale or reuse. The customer was very upset and wanted her money refunded. Through my ability to patiently listen, empathize and identify the customer’s needs, I was able to convince the customer to accept a discount on a future purchase in lieu of a cash refund or returning item