Trainee Client Service Advisor at Aon

1. Please give an overview of your role and what this involves on a day-to-day basis:

7/10

The role is a Trainee Client Service Advisor. On a day to day basis we manage the account, queries and insurances in relation to our clients.

2. Have you learnt any new skills or developed existing skills?

8/10

We are taught a variety of skills on the job which assist in the learning part of the appenticeship. I am currently working towards my Cert CII and after completion of this will go on ot complete my Dip CII. We are offered alot of support through the apprenticeship programme with training days nad any further assitance we require for our exam and coursework preparation.

3. To what extent do you enjoy your programme?

7/10

I throughly enjoy the programme with Aon. The insurance industry is one which is excellent to be part of. The balance of work, studies and socails makes it more enjoyable.

4. How valued do you feel by Aon?

7/10

You are welcomed and automatically feel valued by Aon. You are encouraged to get involved in as many activities as possible and you are made to feel part of a team instantly.

5. How well organised/structured is your programme?

8/10

The programme is structured excellently with a two week induction prior to your start date at Aon which allows you adapt to the work life as well creating a good relationship with other apprentices from the same year.

6a. How much support do you receive from your training provider?

8/10

There is alot of support provided from the trainers, whether that be one to one or the resources provided to assist you in completing your coursework and preparing for exams successfully.

6b. How much support do you receive from your employer?

8/10

All employees are very welcoming and are happy to assist with any issues or problems you may have. They are very understanding and look to introduce you to various parts of the business so you understand your job role and industry before your workload begins to increase.

7. How well does your salary/package meet your costs?

5/10

The salary meets my needs however you may have manage your money well in order for it to do so.

8. Are there many opportunities outside of work?

8/10

There are always many opportunities outside of work to get involved with. There are many networking events, social events and even club facilities you can join within the industry.

9. Would you recommend Aon to a friend?

Yes

9b. Why?

It is a great opportunity to work for an established and dominant company its industry which offers many opportunities both in and out of the working environment.

10. What tips or advice would you give to others applying to Aon?

The advice I would give is to do research on the apprentice programme and research on Aon as this is covered throughly. Be yourself and confident in your ability.