Customer Service

Welcome to Ducati Customer Service.

This section is entirely dedicated to your
needs and any kind of query you may have about Ducati. To make it easier for
you to find your way around, we have created a list of the most frequently
asked questions, divided into subject areas, along with their answers.

We invite you to click on "Accessories" and indicate family, model, and year of the bike in your possession to find a complete list of accessories.
If you want to purchase the Accessories Catalogue, please contact your nearest Official Ducati Dealer.
Remember
that your Official Ducati Dealer is your reference regarding updated
information concerning product part numbers which may be of your
interest (specifications, availability and estimated delivery times).

2. Are you looking for Ducati Apparel and Merchandising?

Visit the "Apparel"
section and browse the online catalogue by product type. If you would
like to buy the Apparel Catalogue, please contact your nearest Official
Ducati Dealer.

3. Are you looking for information about historic Ducati bikes?

You can find historical data about Ducati and its classic bikes from the
past in the "Heritage"
section.

4. Are you looking for spare parts catalogues?

To read and download the catalogues (only for models of the past 10 years) click
here.

LEGAL NOTE: For your own safety and to maintain the validity of
your warranty
and value of your bike, only use original Ducati spare parts. Service
procedures should only be carried out by experienced technicians so it
is strongly recommended that you always consult your Official Ducati
Dealer or Authorised Ducati Service Garage. You are also advised to
follow the detailed instructions in your Warranty Booklet and Owner's
Manual.

5. Are you looking for technical specifications of current models?

You can find specifications for all our models in the Bikes section.
Remember that our professional,
technically skilled Dealers are also available to provide
you with further information.

6. Are you looking for the Owner's Manual for your bike?

Maintenance Booklets for our bikes can be downloaded or checked online
on our website (only for models of the past 10 years).

If you wish to purchase one, please contact your nearest Official Ducati
Dealer.

LEGAL NOTE: For your own safety and to maintain the validity of
your warrantyand value of your bike, only use original
Ducati spare
parts. Service procedures should only be carried out by experienced
technicians so it is strongly recommended that you always consult your
Official Ducati Dealer or Authorised Ducati Service Garage. You are
also advised to follow the detailed instructions in your Warranty
Booklet and Owner's Manual.

LEGAL NOTE: For your own safety and to maintain the validity of
your warranty
and value of your bike, only use original Ducati spare parts. Service
procedures should only be carried out by experienced technicians so it
is strongly recommended that you always go to your Official Ducati
Dealer or Authorised Ducati Garage. You are also advised to follow the
detailed instructions in your Warranty Booklet and Owner's Manual.

8. Do you wish to purchase Ducati products directly from the factory?

It is not possible to purchase motorcycles, spare parts or accessories
directly from the Ducati factory in Borgo Panigale, Bologna. However,
it is possible for visitors to purchase a selection of Ducati branded
apparel and merchandise in the museum shop. In addition, just a few
metres from the factory, you can visit the "Ducati Factory Shop"
where it is possible to purchase apparel, accessories and both new
and used bikes.

9. Would you like to know more about motorcycle delivery time?

Contact the Official Ducati Dealer where you bought the bike;
the Area Manager will be able to update you about the expected delivery
time for your motorcycle.

1. Are you interested in developing a Ducati licensed product or service?

If you are interested in developing a Ducati licensed product or
service, please fill out this form with the following information:

a detailed description of your company;

a “project plan” that describes the product and services that you would like to develop.

To discover all of the current official Ducati products, visit the Licensing section.

2. Are you looking for material for your dissertation or thesis?

Visit the Company and Heritage sections on the Ducati website.
These sections are regularly updated

3. Are you looking for your nearest official Ducati dealership?

You can find your nearest official Ducati dealership in the "Dealers" section

4. As a DOC member I am entitled to a Welcome Kit. What's in it? When will it be delivered to me?

Each year Ducati provides all of the DOC members with a Welcome Kit.
It is composed of:
• A 'DOC Card', a personalised membership card with your name and surname and Club logo
• DOC t-shirt
• Helmet bag
• Pin badge
• DOC patch

The
kit will be delivered to you directly by Club staff. The president has
been informed about delivery times: you can contact him/her for details
about this.

5. I want to join a DOC but I don't know which club is nearest to me. What should I do?

There are a huge number of DOCs across the world By using 'Find Club' you can see which club is nearest to you and contact it using the details that you find on the page or send your membership request by using the form that you find by clicking on 'Join this DOC'.
If, on the other hand, you already know which Club you want to join, click here and fill in your details. You'll be contacted by the president who will see about signing you up.

6. I would like to establish an official Ducati Club, what should I do?

A Desmo Owners Club is a unique opportunity, for both those who join up and those who decide to establish one of their own. The Ducati Owners Club programme means enjoying a privileged, direct relationship with Ducati and exclusive benefits for the president and members, who become part of a worldwide network of clubs that share the same passion for Ducati.
Follow these simple steps to submit your candidacy.

1. Go the section 'Find Club' and check that there is not already a DOC in your area
2. Contact your local Dealer. Each DOC must be associated with an official Ducati Dealer.
3. Fill in the form that you can find here and share your idea with us. You will be informed shortly as to the outcome of your request and the next steps.

7. Would you like to become an official sponsor of Ducati Corse Teams?

The Ducati brand name has become a symbol of sporting design and elegance as well as success thanks to the World Superbike titles the company has won in the last few years as well as its victorious return to the MotoGP category.

A partnership with Ducati can guarantee an excellent return not only on an advertising and promotional level but also from a commercial point of view.

8. Would you like to come to Ducati to do your dissertation or thesis?

If you are interested in coming to Ducati to do your thesis, visit the section of the website entitled “Work with us”.

9. Would you like to do an internship with Ducati?

If you are interested in doing an internship with Ducati, visit the section of the website entitled “Work with us”

10. Would you like to open a Ducati Caffè?

Ducati Caffè is a concept restaurant which is
ready to expand across international borders. An innovative way to
present a multi-business offer, with the endorsement of a successful
Italian brand.
If you are a successful entrepreneur with long-standing
experience in the catering industry and share our passion for quality
products and service, you can apply to set up a Ducati Caffè in a large
city anywhere in the world, in a central location with high visibility and levels of passing retail and/or tourist trade.
The project is managed under a licensing agreement, enabling you to
express your creativity and develop direct partnerships with trusted
suppliers.
You can start by filling out an online form with
relevant information about yourself and your business.
For further information, visit the Ducati Caffè section.

Experience

Company

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