Dynamics CRM functionality is now a part of Dynamics 365, a suite of intelligent business applications. This blog covers the Dynamics 365 Customer Engagement apps and all supported versions of Dynamics CRM.

Bio – Kari Hensien

Hello there – I work on Product Planning for Microsoft CRM.I joined the team in 2005 after spending 5 years in Office working on planning for Windows SharePoint Services, Office 2007 Server – Document Lifecycle, Outlook and MS Project.

I joined the CRM team because of the people and their specific solution focus.The team has a long term focus and commitment around solving the hard challenges of connecting end user productivity/work to an organizations goals around providing great customer experiences.

Expect me to be asking more questions then I answer. J

Product Planners at Microsoft are typically responsible for helping the team with Customer Understanding, Category Intelligence, and Opportunity Identification.Net is, I help the team think about what to invest in and make better decisions around our investments.