BT closing posts and banning users

Anyone who frequents the BT Infinity Forum will know that there have been several posts on there with respect to users suffering disconnections and constant random IP changes with the PPP LCP Send Termination Request message in their router log files.

All such posts have been closed with the same pointless response by BT Moderators. The response itself does not answer the questions "Why are users seeing this in their home hub logs?", "What is causing it?" and "What is being done to resolve and prevent this?"

Even worse I know that users face being banned for posting asking about this issue with no chance to appeal.

Does anyone have any idea why BT are being so evasive and heavy handed over this issue?

This issue has already been raised and we posted our final response on this here

@spoonerthe1 I'm happy to take a look at your connection from here. To get in touch, you'll see the link to "contact the mods" under the section "about me". You'll find this by clicking on my username.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Re: BT closing posts and banning users

They banned me from the forums the other week for asking why they cannot fix my problem, now with virgin with all the services BT offered, if they want to show how big their stick is and ban you do what I have done. Screw them I say.

Re: BT closing posts and banning users

Yeah they banned me too, I've ditched everything I own with BT in protest at that and the fact they failed to fix my issue in over 3 months, I was actually trying to help them myself and performed countless tests and hardware changes with no solution. They are either hiding something or just plain incompetent.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.