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If I could score it a zero it would be in the negatives. Very sketchy area and very run down place. It needs an ownership group that will actually put money in to upgrade the place. Paper thin walls and the smell you get when you walk in the place is disgusting. Sorry folks but…

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Review collected in partnership with this hotel

Date of stay: January 2019

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Response from TravelodgeChilliwack, General Manager at Travelodge Chilliwack

Responded 1 week ago

Thank you for taking the time and providing us feedback. We have taken your feedback into consideration with our current major renovation that is ongoing at the hotel. We would love for you to come back and see all the wonderful and positive changes we are implementing.

Service was excellent, we had a mix up with booking past midnight and the clerk was very helpful in sorting that out for us. It was most appreciated. Rooms were quiet, clean and comfortable. Ample parking.

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Review collected in partnership with this hotel

Date of stay: January 2019

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Response from TravelodgeChilliwack, General Manager at Travelodge Chilliwack

Responded 1 week ago

Thank you for your feedback. We are so glad you had a great stay with us. We pride ourselves with our customer service and always want to go above and beyond for our customers. We have a huge parking lot that can accommodate all cars and even big trucks. Looking forward to your next visit with us.

The lodge is old and rundown. The renovations are very basic and of poor quality. The rooms were clean but linen was getting thin and had permanent stains.The only thing that gives this motel a 2 rating is the staff. They were extremely courteous and tentative to our needs.I was…

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Date of stay: January 2019

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Response from TravelodgeChilliwack, General Manager at Travelodge Chilliwack

Responded 1 week ago

Thank you for your feedback. You are right, we are under renovations and we have received new linen, new mattress', a new gym, new flooring, among many other amazing and positive upgrades to our property. We are still undergoing many more amazing changes and hope you come back to see all of them.

After a long days drive ... finally we had the chance to sleep in before being on the road again for another very long day. But at 5am the alarm clock we didnt set decided to wake us up. And was not easily turned off ..... deal breaker when you need sleep and don't get it

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Review collected in partnership with this hotel

Date of stay: December 2018

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Response from TravelodgeChilliwack, General Manager at Travelodge Chilliwack

Responded 1 week ago

We are very sorry that happened to you! Regardless of the alarm situation, we know your room was clean, quiet and comfortable. We hope you will come back to stay with us again soon. This time we wont have any alarm clocks in your room :)

Friendly staff and clean rooms. Girl at the front desk was very helpful. Because we were in town to see my mother who was in the hospital, she got us an early check in time. Our room was clean the bath tub was very comfortable.

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Review collected in partnership with this hotel

Date of stay: December 2018

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Response from TravelodgeChilliwack, General Manager at Travelodge Chilliwack

Responded 1 week ago

Thank you for your feedback. We are so glad you had a great stay with us. Our staff love going above and beyond for all our customers. In addition, our housekeeping team is top notch and makes sure every room is 100% ready and clean for our guests. Looking forward to your next stay with us.

Dear BillG007,
Thank you for sending us your inquiries. First and foremost, we do not have reviews from our own employees. All reviews from our TripAdivsor page are generated by guests who take their time to share their experience with other travelers.
Guests who registered with emails at the hotel will receive an automated email from TripAdvisor and Travelodge with a post-stay review. We also have TripAdvisor Cards in all of our rooms. Our staff have been also trained when speaking to our guests to personally hand the TripAdvisor Cards to our guests and encourage them to write reviews. Those reviews will then be published after verification by TripAdvisor. Please note that reviews that are not genuine will be taken out automatically by TripAdvisor and not by the hotel.
If your reviews are not posted on TripAdvisor, I will advise you to look at the details of the TripAdvisor Posting Guidelines.
At last, there is nothing to pay to have your review posted on TripAdvisor. We encourage guests to share their experience with us so that we know what we can do to ensure our guests enjoy their stays.
The Travelodge Hotel Chilliwack takes validity of the reviews seriously. If you have further questions, please do not hesitate to contact me directly.
Regards,
Kevin Poon
General Manager0 votes