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How To Fire A Client

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Oregon State Bar Bulletin — JULY 2007
Bulletin Features
Legal Practice Tips
How to Fire a Client:
Do's and Don'ts When Ending Representation
By Beverly Michaelis
Do you have a file in your office that you just can’t stand to look at? (Hint: It’s often related to the client you don’t like.)
Has it been languishing on the corner of your desk or pushed out-of-sight on your credenza? Is a deadline approaching,
but you just can’t seem to get started? These unwanted files are a major cause of ethics complaints and legal
malpractice claims. And most lawyers have at least one. To free yourself from this potentially dangerous situation,
gather your courage, take a stand, and fire your problem clients. The first step is to identify the clients and cases you
should let go.
Whom Should I Fire?
Some lawyers can easily identify their quot;dogquot; files. Others may find this task more difficult. Whether or not you think you
know your quot;dogquot; files, it never hurts to stop and thoughtfully evaluate your caseload three or four times a year. Try to
make it a regular, quarterly practice. When you do, ask yourself if any of these situations sound familiar:
The Client Who Owes You Money
Whether the client never had the money to pay your fees to begin with, or somewhere along the way the account just
became delinquent, involuntary pro bono cases are a bad idea. When you continue working for a client who is not
paying your bill, you are sending the message that you are not worth the fee you charge. This practice not only
emboldens the non-paying client to continue not paying you, but also can be demoralizing and financially damaging to
you, your family and your staff. Instead, establish specific billing and accounts receivable practices, spell them out
clearly in your fee agreement, and enforce the rules. These situations rarely get better, and the longer you stay on the
case, the harder it will be for you to withdraw.
The quot;Difficultquot; Client
Also known as the client you hate working for. You know who they are: The client who tracks down your home phone
number and calls you on the weekend for non-emergency matters. The client who makes a habit of dropping by your
office unexpectedly. The client who complains about every bill and pushes the limit by paying late or at the last possible
moment to avoid late fees. The client who won’t listen to your advice and fails to cooperate in keeping appointments,
providing documents or answering questions. The client who wants to be your co-counsel. The client who is rude to you
or your staff. Letting this client go will lift your spirits and instantly lower your stress level. Keeping this client may lead to
an ethics complaint or a legal malpractice claim, since this file is generally the last to be worked on, if it receives any
attention at all. Learn to spot (and fire) this type of client early in the case. Better yet – avoid representing this client in
the first place.
The Case Better Left to Someone Else
Even when you get along famously with your client, and finances are not an issue, some matters simply aren’t worth
keeping (or taking on). If your favorite client has talked you into helping him or her with a matter that is outside your area
of expertise, heed the red flag.
Many a legal malpractice claim can be traced back to a lawyer’s initial bad judgment in accepting a case that should
have been declined. When friends, family and long-time clients apply pressure, many lawyers succumb to the hero
syndrome, believing they can save the day. Resist this temptation. You wouldn’t suggest that a loved one see a
dermatologist for chest pains. The practice of law is no different. Act in your client’s best interests and match him or her
with the right professional. This advice holds doubly true in the case of friends or family, where the combination of
inexperience plus lack of objectivity and client control can spell ethics or malpractice trouble. You can never go wrong by
directing your potential client to the right practitioner. As the friend, family member or long-time lawyer, you can then
assume a more fitting role: remain associated with the matter – if appropriate and helpful – or lend moral support. But
leave the primary representation to the capable, disinterested colleague who is best suited to handle it.
How Do I Fire My Client?
Oregon Rule of Professional Conduct (ORPC) 1.16(b) specifically permits a lawyer to withdraw from representation if:
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Withdrawal can be accomplished without material adverse effect on the interests of the client. ORPC 1.16(b)(1).
The client insists upon taking action that the lawyer considers repugnant or with which the lawyer has a
fundamental disagreement. ORPC 1.16(b)(4).
The client fails substantially to fulfill an obligation to the lawyer regarding the lawyer’s services and has been
given reasonable warning that the lawyer will withdraw unless the obligation is fulfilled. ORPC 1.16(b)(5).
The representation will result in an unreasonable financial burden on the lawyer or has been rendered
unreasonably difficult by the client. ORPC 1.16(b)(6).
Other good cause exists. ORPC 1.16(b)(7).
Any one of these grounds, in addition to others listed in ORPC 1.16(b), is sufficient. To withdraw from
representing the non-paying client, the difficult client, or the case better left to another practitioner, follow the
steps set out in ORPC 1.16(c) and (d):
Give reasonable notice to the client.
Allow time for employment of other counsel.
Surrender papers and property to which the client is entitled.
Refund any advance payment of fees or expenses that have not been earned or incurred.
Comply with applicable law requiring notice to or permission of a tribunal to withdraw.
Take other appropriate action necessary to protect the client’s interests.
Lawyers who inappropriately seek to enforce attorney fee liens over client files, withhold file contents or charge clients
for file copies risk an ethics complaint or a legal malpractice claim. (See quot;Difficult Paradigm: Are Lien Rights Absolute?quot;
and quot;Client Files Revisited: More Light on a Topic That Won’t Go Away,quot; by Helen Hierschbiel, OSB assistant general
counsel, published in the OSB Bulletin, May 2006 and January 2006, respectively.)
In addition, you should:
Advise the client of (or confirm) the reason for termination in writing. Avoid commenting on the merits of the
case. Since you are terminating representation before conclusion of the matter, advise the client generally that
time limitations may or do apply, and stress the need to hire another lawyer immediately.
Keep a copy of any documents returned to the client and preserve your file for at least 10 years.
Cooperate fully with the client’s new legal counsel, if any. Provide that person with a complete copy of the file,
and make sure a substitution of counsel is timely filed with the court by the client’s new legal counsel.
Reviewing your caseload three or four times a year will help you identify and promptly withdraw from problem cases.
Then take the wisdom you’ve gained and apply it the next time you are screening a new client or matter. If unpaid fees
are a perennial problem in your practice, follow the suggestions below to keep on top of overdue accounts. And above
all, keep up these practices. Your vigilance is the key to successfully avoiding or withdrawing from the quot;dogquot; files.
Other Practical Tips
Keep an Eye on Your Accounts
Do not allow outstanding fees to accumulate. If you are not paid as agreed, call the client as soon as possible and
discuss the situation. You may find that the client has new financial circumstances and that you are willing to renegotiate
the terms of the client’s account. Or you may find that you need to address issues related to your attorney-client
relationship. For example, the client may be dissatisfied with an aspect of your representation. Speaking with the client
helps you to decipher and address the real issues behind the client’s non-payment. Once you understand the situation,
you can decide whether you want to continue or withdraw from the representation. Do not discontinue providing
essential legal services due to non-payment unless you have properly withdrawn from the case.
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Streamline the Process with Form Letters
Creating form letters to have on hand when you want to withdraw from a case will make the process much simpler. For
the prospective client who did not sign and return your fee agreement, pay your retainer or respond as requested, your
letter might say something like this:
Dear Client:
Since I have not heard from you for the past (30, 45, or other number of your choosing) days, I assume you do
not wish to retain me further or to proceed with this matter. For that reason, I am now closing my file and will
take no further action in the matter.
You (are) (may be) facing some time deadlines. If you decide to proceed, you should contact another attorney
immediately. If you fail to do so, your legal matter may be barred by a time limit.
Very truly yours,
Sam Lawyer
If your client owes you outstanding fees and costs, download and use the PLF form letter, quot;Disengagement Letter 3 –
Unpaid Fees,quot; available on the PLF website at www.osbplf.org. Once there, select Practice Aids and Forms under Loss
Prevention, and follow the link to quot;Disengagement Letters.quot; While at the website, consider downloading the eight other
nonengagement and disengagement letters for your forms file.
For the client or case you should never have taken, your letter might say:
Dear Client:
The purpose of this letter is to confirm, based on our conversation of (date), that (firm name) will not continue
to represent you in (describe matter) because (give reason for declining if possible and appropriate to state it).
OR: The purpose of this letter is to confirm, based on our conversation of (date), that (firm name) will not
continue to represent you in (describe matter). We feel that your interests would be better served by retaining
another lawyer to assist you in this matter.
You should be aware that any action in your case must be filed within the applicable statute of limitations. I
strongly recommend that you consult with another lawyer concerning your rights in this matter. Our decision
should not be taken as a statement of the merits of your case.
Very truly yours,
Samantha Attorney
To Sue or Not to Sue
As a general rule, avoid suing clients for fees. Make an effort to determine the root of the client’s dissatisfaction. It is
natural to be defensive about your work on a case, but try to put your emotional investment in the matter aside while
attempting to resolve a fee dispute. Really listen to the client’s side of the argument. If appropriate, offer to arbitrate the
fee dispute through the OSB Fee Arbitration Program, or consider other alternative dispute resolution methods.
Before suing a client for fees, consider the following:
Do you stand to gain or lose a substantial amount of money?
Was a good result obtained in the underlying case?
Has an uninvolved, experienced lawyer reviewed the file for possible malpractice?
Does the client have any grounds to credibly dispute the debt or any part of it?
https://www.osbar.org/publications/bulletin/07jul/practice.html 5/11/2009