Team Manager

in Kilmarnock

Motivator. Problem solver. Decision maker.

As a Webhelp Team Manager, you’ll be all of this and more. We want you as our next Team Manager to join our amazing team in Kilmarnock. Earning up to £25,000 with the potential to earn an additional £3,000 bonus, you’ll be joining an environment full of energy, creativity and fun.

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and want to join a team who aim to offer the best customer experience in the country.

Rowallan Business Park, Southcraig Ave, Kilmarnock KA3 6BQ

Team Manager

Working in a dynamic and fast paced contact centre environment, you will utilise your proven management skills by actively supporting, leading and developing a team of Customer Service Advisors. This will involve on-going 1-2-1’s, call monitoring, coaching, training and development to ensure your team delivers excellent customer and client satisfaction.

What Will I Be Doing?

Maintain and improve all areas of operational and campaign performance by monitoring, coaching and providing feedback in both a positive and constructive manner.

Our Values

A Job With Benefits

You’ll receive plenty of rewards and benefits – as you’d expect from a people-focused company like ours – with a few happy surprises included too. Our benefits include employee pension, group life cover, ‘Fruity Fridays’, employee recognition schemes, shopping discounts and importantly, a real chance to progress and not forgetting a generous holiday entitlement of 30 days a year.

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