How do I place a hold?

Place a hold to reserve a library item that is not currently available. You will be contacted when your item is available for pickup. When your hold arrives, bring the library card you used to place the hold with you to pick up. Holds must be picked up within 7 days of arrival or a $1 charge will be applied to your account. You can manage your holds from your online account.

How many holds can I have?

You can have up to 30 holds at one time. You can use the "For Later" list in your online account to remember items you would like to borrow i the future.

How do I renew my items?

You can renew books and media for longer borrowing if no one else has placed it on hold. Maximum of 2 renewals for each item. There are no renewals on Superloans, DVDs, or Book Club Kits. You can manage renewals from your online account.

How do I check my account by phone?

Check your own library record from home using a touch tone phone: 604-502-6333.
This service (Telemessaging) is available daily, except between 11:00pm Fridays to 4:00am Saturdays.