Setup > Manage and asign an extesion # to VMAIL "everyone will use it"

Record announceShould say "Please say your name so I mayannounce who is calling"

Record accept_call for the person to accept the callshould say "Please Press 1 to accept the callor hangup to send to voicemail"

Now you have to setup a web url script that runs during events. This script Iwill show you can run from any webserver you may have running anywhere in houseis obviously the best in case your internet goes down

TODO Add scripts to show how to handle "in route to extension"

Setup For Each Person:

Record Audio file for that persontheir name would make a good filenameas this file will be overwritten, Must be storedin the Call Queue audio files to work

Example:inhouse extension of 213

Click on Setup > ManageCreate Extension > Type "Call Queue"Extension # some unused one matching the existing extension insome way in this example 913Only setup the Queue information for nowQueue Extension:913Queue Name:the personRinging Strategy: Ring AllQueue Members:213 onlyAcknowledge Call: YESSet Audio File: to the persons name that you recordedLeave the rest as defaults for nowSave Call QueueTools > IVR Editor > Create IVR MenuName the IVR something like "Screen The Person"Save itModify Actions > Create IVR Action for each of the followingSet Variable MBOX = ExtensionPlay Sound > announceRecord Sound > "ThePerson" record the persons name in thatset silence timeout to 5 seconds and recordtime to 1 minuteMerge Sounds > "ThePerson" + accept_call > to "PersonAccept"Store Sound in sound manager > PersonAccept > persons name audio fileDial 913 QueueNow go back to Setup > Manage and create an extension of > IVRSelect the IVR "Screen the person" and give it extension # 613No go edit the Call Queue that you set up previously 913Click the "Caller Experience" Tab and Disable Announce Position in QueueClick on the "In Queue" Tab change Riningin Strategy to 1 instead of InfiniteSet route that call to extension VMAIL IVRIf you choose below that you can put your operators extension if 0 is dialedSave Call Queue

This is in progress so it is not complete yet

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This is in progress so it is not complete yet

Setup Once:Tools > IVR Editor > Create IVR Menu "VMAIL"

TODO show how to setup VMAIL IVR

Setup > Manage and asign an extesion # to VMAIL "everyone will use it"

Record announceShould say "Please say your name so I mayannounce who is calling"

Record accept_call for the person to accept the callshould say "Please Press 1 to accept the callor hangup to send to voicemail"

Now you have to setup a web url script that runs during events. This script Iwill show you can run from any webserver you may have running anywhere in houseis obviously the best in case your internet goes down

TODO Add scripts to show how to handle "in route to extension"

Setup For Each Person:

Record Audio file for that persontheir name would make a good filenameas this file will be overwritten, Must be storedin the Call Queue audio files to work

Example:inhouse extension of 213

Click on Setup > ManageCreate Extension > Type "Call Queue"Extension # some unused one matching the existing extension insome way in this example 913Only setup the Queue information for nowQueue Extension:913Queue Name:the personRinging Strategy: Ring AllQueue Members:213 onlyAcknowledge Call: YESSet Audio File: to the persons name that you recordedLeave the rest as defaults for nowSave Call QueueTools > IVR Editor > Create IVR MenuName the IVR something like "Screen The Person"Save itModify Actions > Create IVR Action for each of the followingSet Variable MBOX = ExtensionPlay Sound > announceRecord Sound > "ThePerson" record the persons name in thatset silence timeout to 5 seconds and recordtime to 1 minuteMerge Sounds > "ThePerson" + accept_call > to "PersonAccept"Store Sound in sound manager > PersonAccept > persons name audio fileDial 913 QueueNow go back to Setup > Manage and create an extension of > IVRSelect the IVR "Screen the person" and give it extension # 613No go edit the Call Queue that you set up previously 913Click the "Caller Experience" Tab and Disable Announce Position in QueueClick on the "In Queue" Tab change Riningin Strategy to 1 instead of InfiniteSet route that call to extension VMAIL IVRIf you choose below that you can put your operators extension if 0 is dialedSave Call Queue