My husband and I purchased the Garden Treasures 11' offset umbrella 2 years ago. The cord that works the pulley and the handle broke last week.

We paid almost $300 for it. The replacement part is around $100 & over $100 to ship it. We took care of the umbrella and we're careful to follow the recommendations. Replacement parts cannot be purchased locally.

This is very disappointing. I would never recommend this umbrella. I was told after the fact that the parts are plastic.

For a few more dollars we could have purchased a different brand with steel parts. My complaint has to be 100 words but I really don't have anything else to add.

"The quality of RTG furnitures sucks！ And their so-called "Force Field" treatment is a total scam!!!!
Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..."
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