Book your Appointments online

From 1st December 2017 all online bookable appointments are available through whichever Patient Online Service provider you have chosen. Please check information on the Home Page if you need to register for this service

If you are registered with Dimec then you can not currently book appointments online

Appointments

You can make an appointment by visiting the surgery or telephoning 01235 763451 between 08:30 and 18.30 Monday to Friday.

You may also book appointments over the internet once registered with the service. To register for the internet service please ask at reception.

We run a “personal list” system which means that wherever possible patients see the same doctor on each visit. This builds up continuity of care and enables doctors and patients to establish a good working relationship.

We try to ensure that you can see a doctor at a suitable time for you. We have a system whereby you can book appointments with a named doctor at least two months in advance. You may telephone (but not until after 10:00 please) or use the internet. (You must be registered for this service, please see further on).

If you need to see a doctor on the same working day please telephone from 08:30. We will then get a GP to speak to you and deal with your problem by phone if possible or else they will give you an appointment for the same day. It would be helpful if you could ring after 10:00 for non-urgent appointments (i.e. those that are not required within the next three days). Our staff will ask you for some idea of the problem so that they can direct you to the most appropriate clinician.

Should you require urgent advice or wish to speak to a doctor we will take your details and either your normal doctor, or in their absence the duty doctor, will telephone you. You will also be advised if this is going to be a morning or afternoon call. Please remember if the matter is urgent you will always be able to speak to a clinician who will always be able to provide an urgent “fit-in” appointment if they think it necessary

Please remember that perhaps a nurse could treat you instead of a doctor.

Chaperones

If you feel that you would like a chaperone with you during a consultation or during a procedure please ask the clinician who will be happy to arrange this for you. In certain circumstances a clinician may request one themselves.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Surgeries

The above schedule assumes all doctors are available and are not on holiday. Part time doctors may work slightly different shifts in different weeks.

We also offer EXTENDED HOURS of access for both doctor and nurse pre - booked appointments. First Saturday of the Month 09:00 to 12:00 and alternate Wednesdays and Thursdays 18:30 until 20:00.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.