Frequently asked questions

How secure is I LOCK IT?

I LOCK IT offers a multilevel security, which is worldwide unique. Robust materials and a though locking bolt are complemented by an integrated alarm system and theft notifications to your smartphone. This increases the security immense.

How does the automatic locking and unlocking work?

I LOCK IT communicates via Bluetooth with your smartphone and uses the connection to control the automatic locking and unlocking. If you approach your bike I LOCK IT will unlock automatically and once you leave your bike it will lock it again.

How do I unlock I LOCK IT when my smartphone battery is empty?

I LOCK IT offers several possibilities for locking and unlocking. Therefore, an empty smartphone battery is no problem. In this case you can open I LOCK IT with your personal color code. Also, the I LOCK IT key fob offers the possibility to control I LOCK IT without a smartphone but with the same comfort.

How does I LOCK IT protect my bike against someone carrying it away?

In case of a theft attempt I LOCK IT sets off a loud alarm. This raises the attention of passersby and scares the thieve away. Additionally, you will immediately receive a theft notification on your smartphone.

How long does the I LOCK IT battery last?

The integrated rechargeable battery last up to seven months. When the battery is running low, I LOCK IT and the I LOCK IT App will inform you ahead of time. You can then easily recharge I LOCK IT through the integrated micro-USB port, for example with a powerbank.

Will I LOCK IT fit my bike?

If I LOCK IT will fit your bike, you can check out our fitting page and download a model of I LOCK IT. You will get additional information about how to mount I LOCK IT on your bike and what you can do if your bike does not offer the mounting points. Directly download the model.

Is my smartphone compatible with I LOCK IT?

I LOCK IT is compatible with iOS and Android devices. Phones with Windows operating system are not supported by I LOCK IT.

iOS: I LOCK IT is compatible with Apple iOS operating systems version 9.3.5 or higher

iPhone 4S

Apple Watch version watchOS 4.3.

Android: I LOCK IT is compatible with Android devices from version 4.4 and with Bluetooth Low Energy. The following devices have been tested by us and are fully compatible with I LOCK IT:

Samsung Galaxy S7

Samsung Galaxy S9 Plus

Nexus 5x

Huawei P8 Lite 2017

Huawei P20

Wileyfox

Many other Android devices are also compatible with I LOCK IT but have not been tested by us. In some cases, depending on the smartphone (for example, Motorola or Xiaomi) may come to restrictions on use.