Abstract

This study explores the mediating role of knowledge update in the context of an enterprise resource planning (ERP) simulation game, that is, a gamified ERP training. Drawing on the expectancy-confirmation model, this study suggests relationships among individual effort, perceived knowledge update, and involvement, which finally influence willingness to learn ERP systems. The hypotheses were tested using 166 subjects who participated in an SAP ERP simulation game. This study finds the significant effects of individual effort on perceived knowledge update and involvement. Also we find that perceived knowledge update significantly influences involvement and willingness to learn ERP systems.