On Monday mornings, hair designer Rose Stephens donates her time to help the sick at the Heartland Hospice in Milwaukee, Wisconsin.

“If improving their looks with a haircut or style can give them a boost, then I love to help out,” she says. “While I’m there, I try and make them forget about their problems and treat them with the respect they deserve.”

A Milwaukee native, Rose has been doing hair since she was in high school. Having four sisters to pamper and experiment with helped Rose develop her craft.

Rose in action. (photo courtesy Rose Stephens)

“I love talking with people and I knew I had a special talent early on,” she says.

Volunteering with Heartland appealed to her precisely because of this: they needed someone to make their patients feel rejuvenated and cared for as they approached their final days, and she knew she had a skill to offer.

With her children grown and out of the house, Rose wanted to do something meaningful with her time that scouts and soccer had previously occupied.

Now, she looks forward to her Monday trips to Heartland, as do the patients there. Though she considers them to be more than that—they’re also friends who have impacted her more than she ever thought they would.

“I visited my first client on her birthday and we all sat around and listened to her tell her story,” Rose says. “She was a little girl in the Holocaust and a survivor. Years later when she and her husband came to America by boat in the 1950s, they decided on that voyage they were going to forgive and not live life bitterly. She was really inspiring. I’ve never met anyone like her before.”

Drawing out people’s stories is something Rose is good at. The minute she meets a patient, she’s talking with them like she’s known them forever, putting them at ease. Anyone’s who’s ever been to her salon knows that the human connection with the hairdresser is every bit as important as the haircut or style itself.

It’s what keeps Rose going.

“Now it’s a part of who I am,” Rose says. “As long as Heartland needs me, I’ll be there.”