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How do I trade in my old device with EE?

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Got an old phone or tablet lying around? When you trade in your old device at EE you can use the value towards things like your early upgrade fee, the upfront cost of your new device, new accessories or use it to pay off your next bill. Alternatively you could even have the money transferred directly to your bank account.

What is Trade In?

What is Trade In?

Trade In, formerly known as Recycle and Reward, is a great way to benefit from your old devices. It takes the hassle out of disposing of your old device by letting you trade it in for an agreed price. Plus you can Trade In at any time that suits you.

What if I don't return my device or return the wrong device?

What if I don't return my device or return the wrong device?

If you're trading in over the phone and you don't send back your device within 14 days as agreed, we'll charge the value of the discount given onto your next EE bill.

If you're trading in online and don't return your device within 14 days as agreed, we'll assume you've changed your mind and will cancel your order.

If you send us a different device to the one agreed we will send your old device back with a new returns pack. You will then have five days to send us the correct device or we will charge the value of the discount given onto your next EE bill.