Credit Card Over Limit Fee

Just a quick query for anyone with experience. Today I have went 15 pounds over a 500 pound limit on my credit card and been charged a 12 pound overlimit fee. This happened to me last year too.

I hope to go to the bank tomorrow and try to get this back as a good will gesture. I will give 4 reasons.

1/ Hardship- I'm not going to plead poverty but I can make a good case that money is tight.

2/ Bank decided to process 3 transactions online transactions at once even though I bought the items on different days. This ensured I was over the limit with no chance to avoid it.

3/ I was 15 quid over the limit

4/ I immediately paid off teh amount in full 515 pounds leaving nothing on the card.

Would this make a reasonable case for a goodwill gesture? Anyone with experience or advice would be appreciated. If asking for it as a goodwill gesture meets a dead end should i consider adopting a more forthright approach- e.g. loyal customer, in hardship. I'm not talking about making a scene but just throwing a little more pressure on the person making the decision...

"4/ I immediately paid off teh amount in full 515 pounds leaving nothing on the card"

Then why use the card in the first place?

In the end you went over the limit...why shouldn't you pay as per their terms and conditions you agreed to when taking out the card?

16th Dec 2010

why is this in deals ?

just say that it was an oversight, you have good payment record and if they do charge you will cancel card and move to another bank - usually works a treat - they will do it as a "gesture of good will"

Original Poster16th Dec 2010

I've asked for it to be moved to misc.

16th Dec 2010

It's up to you to keep within you limits and know what transactions have been made.If they come out one by one or all together is irrelevant.

If you haven't cocked up before the chances are they will slap your wrist and as a gesture of good will not charge you. It all depends on how your history is and the person who you speak too.

If you call them full of hell, blaming them then they probably won't refund anything, if you call them apologetic and play dumb then you might have a chance.

16th Dec 2010

how about you learn to control your finances, seeing as you did the same last year also makes it look like you're not exactly savvy when it comes to spending.

16th Dec 2010

Hubby works for a bank,He says if a guy came through to him and made out of hardship but spending on credit cards he would be annoyed as he could tell they were fibbing to get a refund.

He said your main advantage is the fact you have only done this last year and not this year. He said to call up, be honest, say you didnt realise you had spent so much, that you havent had to ask for a refund of charges within the past year due to good control over card.He also says that the paying off the full balance instantly is definatly in your favour.

With those 2 things I.E the full balance pay off and the lack of going over limit before will work in your favour.Most banks give 2 goodwill gestures back within a year. But then only if the customer is polite.

16th Dec 2010

LOL at all the heros here saying look after you money better. You not think he/she knows all this already. Alcohol kills my liver and i know that but i still go out once a week and get on it. Weve all done it. IVe got sh!t charges for accidentally going over my OD limit because 3 companies decided to take money out my account on the same day etc.

Goodwill does happen in banks but it depends on who you speak to. And usually it doesnt work at branchs. Best bet is to ring up and keep asking until u speak to someone in a good mood

16th Dec 2010

Thing is though. Calling 0845 numbers and the wait ur likely to encounter, it will prob cost you 12 quid anyway

Original Poster16th Dec 2010

Guys first of all thank you for the advice about my approach and by that I mean the people who actually answered the questions.

It is a shame we have to share the forum with others who make gross and personal assumptions dispensing advice which has nothing to do with the specific queries.

Edited by: "brett1985" 16th Dec 2010

16th Dec 2010

I got the collectorsp phoning me from BHS over 2 days kept on missing calls so i decided to call them back thinking why would they be hassling me !! Listen....

I bought a sofa from them 6 months interest free upto now i have paid off £650 finaly payment for intrest free is March 2011....so basically am in credit my last payment to them was on 7th November for £150, but because my min payment was due after the 15th November and i paid the £150 on the 7th November this went into Octobers payment, So basically they have had £650 off me when i dont have to pay it until March 2011 but have charged me a £15 late payment fee...when am £650 in credit....fumming !!

16th Dec 2010

Surely reason 4 circumvents your reason 1. Best not mention that.

Banned
16th Dec 2010

1/ Hardship- I'm not going to plead poverty but I can make a good case that money is tight.

Budget properly and stop expecting someone else to bail you out

2/ Bank decided to process 3 transactions online transactions at once even though I bought the items on different days. This ensured I was over the limit with no chance to avoid it.

Budget properly and stop expecting someone else to bail you out

3/ I was 15 quid over the limit

Budget properly and stop expecting someone else to bail you out

4/ I immediately paid off teh amount in full 515 pounds leaving nothing on the card.

Budget properly and stop expecting someone else to bail you out

Jebus!

Original Poster16th Dec 2010

At least if you are going to go for the smart alec response, type something which makes sense.

@lindsayanndavis

I sympathise with you. You have in fact been too efficient in making your payments. My approach is similarly efficient in that as soon as the item comes up on my card online, I have it paid off that same day. Unfortunately in this case, I bought 3 items at or about 150-200 pounds on different days. This would have been fine as I have been checking each day to pay them off individually. The bank has decided to process them all together with the outcome that I have gone over the limit.

As captain obvious and his friends in this thread have pointed out this is none the less a technical breach. What I do not accept however is people who give deliberately misleading advice to people and say you can't get it back. I may or may not be successful but it is pretty clear these fees can with the right approach be refunded.

My father had an issue with paying off a credit card bill early and was then accused of not making the following months min payment. I will ask him what the resolution was as that may help you.

In the end the pretense created by some people in this thread that you are stuck with the charges no matter what is laughable and embarrassing. I don't profess to being an expert, I had my questions but I'm not going to be misled into accepting the charges without at least requesting the consideration of the bank.

16th Dec 2010

voted hot

Edited by: "shedboy66" 16th Dec 2010

Banned
16th Dec 2010

brett1985

At least if you are going to go for the smart alec response, type … At least if you are going to go for the smart alec response, type something which makes sense.

Budget properly and stop expecting someone else to bail you out

Sorry, want to point our which bit didn't make sense?

Edited by: "JonnyTwoToes" 16th Dec 2010

16th Dec 2010

JonnyTwoToes

Budget properly and stop expecting someone else to bail you outSorry, … Budget properly and stop expecting someone else to bail you outSorry, want to point our which bit didn't make sense?

Someone seems stuck up on his high horse!

16th Dec 2010

beth3735

Someone seems stuck up on his high horse!

either that or been granted an extra 20mins on the internet before bedtime

Banned
16th Dec 2010

Yes I agree, expecting people to be responsible for themselves and not ask for handouts is a little strange in todays society. How silly of me.

16th Dec 2010

JonnyTwoToes

Yes I agree, expecting people to be responsible for themselves and not … Yes I agree, expecting people to be responsible for themselves and not ask for handouts is a little strange in todays society. How silly of me.

You seem to be so perfect you cant understand that mistakes happen once in a blue moon!!my god I bet its a nightmare living with someone so perfect. Imagine if your wife had a hair out of line, did something that may of cost a tax payer all hell would break loose!

supermod
16th Dec 2010

I know its the MISC forum, but the thread has gone completely off topic - I've removed some of the later 'discussion' posts between two members (not the OP) and perhaps once a point has been made there's no need to continuing reposting it multiple times ? Healthy debate and discussion - lets see some intelligent feedback for the OP

Banned
16th Dec 2010

beth3735

You seem to be so perfect you cant understand that mistakes happen once … You seem to be so perfect you cant understand that mistakes happen once in a blue moon!!my god I bet its a nightmare living with someone so perfect. Imagine if your wife had a hair out of line, did something that may of cost a tax payer all hell would break loose!

Just stating that you need to be responsible for your own finances.Don't expect other people to bale you out of a situation that you clearly got yourself into.

And that's my advice to the OP.

Original Poster16th Dec 2010

I hope for the money back, I don't expect it. It is with misrepresentations like that where you have caused arguments in this topic on purpose when I am trying to get advice. Are you quite finished?

Banned
16th Dec 2010

brett1985

I hope for the money back, I don't expect it. It is with … I hope for the money back, I don't expect it. It is with misrepresentations like that where you have caused arguments in this topic on purpose when I am trying to get advice. Are you quite finished?

Brett, I'm not sure what you're missing here.According to you, you clearly went over your agreed limit, and yet you blame the credit card company for putting more than one transaction through in a day.Do you not feel responsible in anyway?

16th Dec 2010

I would give it a shot, and they should be able to do it for you, even if the first person won't, ask for a complaint to be logged and someone will look into it for you. Ignore the wallys on here who think you have committed a crime by going over the limit. I find it amazing how there are so many people who seem to have so much money on a website which promotes selling things cheap.

16th Dec 2010

JonnyTwoToes

Brett, I'm not sure what you're missing here.According to you, you … Brett, I'm not sure what you're missing here.According to you, you clearly went over your agreed limit, and yet you blame the credit card company for putting more than one transaction through in a day.Do you not feel responsible in anyway?

Personally, a credit limit is a credit limit. I think it is the credit card companies fault if they allow you to go over this. I think they let you go over so they can charge and make money for doing absolutely nothing.

Banned
16th Dec 2010

aircanman

Personally, a credit limit is a credit limit. I think it is the credit … Personally, a credit limit is a credit limit. I think it is the credit card companies fault if they allow you to go over this. I think they let you go over so they can charge and make money for doing absolutely nothing.

Whatever the reason, don't you think it more important that we look after our own finances rather than depending on these guys to tell us what we can spend?

Jebus - talk about wanting a nanny state!

16th Dec 2010

JonnyTwoToes

Whatever the reason, don't you think it more important that we look after … Whatever the reason, don't you think it more important that we look after our own finances rather than depending on these guys to tell us what we can spend?Jebus - talk about wanting a nanny state!

I just think that a credit limit should be set by the company and if you do not have the money left to spend, the card company should stop the transaction.

It is not about living in a nanny state, it is about the banks and credit companies making a killing out of the british public for silly things like this.

Banned
16th Dec 2010

aircanman

I just think that a credit limit should be set by the company and if you … I just think that a credit limit should be set by the company and if you do not have the money left to spend, the card company should stop the transaction. It is not about living in a nanny state, it is about the banks and credit companies making a killing out of the british public for silly things like this.

It's a fair point. But I'm not 100% sure how these things work. Sunday transactions for instance?But I do believe that if we depend on banks to 'credit limit' us, it is certainly the road to ruin.

Can't we be responsible for ourselves?

Original Poster16th Dec 2010

JonnyTwoToes

Brett, I'm not sure what you're missing here.According to you, you … Brett, I'm not sure what you're missing here.According to you, you clearly went over your agreed limit, and yet you blame the credit card company for putting more than one transaction through in a day.Do you not feel responsible in anyway?

Can you not read? I said I hope for the money back, I do not expect it. Why the misrepresentation throughout? This is the second time I've put that point to you. Honestly you expect me to take financial advice from you and that is the kind of imprecision you think you can get away with. You're a joker.

Your second point. Why would I not blame the credit card company for putting through 3 transactions a day. They did. It's a fact. Where did I deny that this was in line with their conditions?

Your last point. Responsibility. They were legally entitled to charge me. Where did I deny this?

Too many assumptions, too many lies on your part. You are a dreadful poster.

As for the super helpful advice that I have got from many others I am very grateful. I am sorry my topic has been used as a platform for this troublemaker but that's the internet for you.

Original Poster16th Dec 2010

It's a fair point. But I'm not 100% sure how these things work.

Up until now I thought you were being manipulative but it could have as much have been a matter of ignorance.

16th Dec 2010

lindseyanndavis

I got the collectorsp phoning me from BHS over 2 days kept on missing … I got the collectorsp phoning me from BHS over 2 days kept on missing calls so i decided to call them back thinking why would they be hassling me !! Listen....I bought a sofa from them 6 months interest free upto now i have paid off £650 finaly payment for intrest free is March 2011....so basically am in credit my last payment to them was on 7th November for £150, but because my min payment was due after the 15th November and i paid the £150 on the 7th November this went into Octobers payment, So basically they have had £650 off me when i dont have to pay it until March 2011 but have charged me a £15 late payment fee...when am £650 in credit....fumming !!

fuming because you didn't bother to read the t&cs of the contract you took out with BHS? lol mug.

Banned
16th Dec 2010

brett1985

Can you not read? I said I hope for the money back, I do not expect it. … Can you not read? I said I hope for the money back, I do not expect it. Why the misrepresentation throughout? This is the second time I've put that point to you. Honestly you expect me to take financial advice from you and that is the kind of imprecision you think you can get away with. You're a joker.Your second point. Why would I not blame the credit card company for putting through 3 transactions a day. They did. It's a fact. Where did I deny that this was in line with their conditions?Your last point. Responsibility. They were legally entitled to charge me. Where did I deny this?Too many assumptions, too many lies on your part. You are a dreadful poster.As for the super helpful advice that I have got from many others I am very grateful. I am sorry my topic has been used as a platform for this troublemaker but that's the internet for you.

Brett , I'm sorry my post doesn't impress you.What you are asking is essentially; "Is there anyway I can screw my credit card company because I've broken the rules".

No hate my friend, but if you can't budget, you shouldn't actually have a credit card.Any advice for you to go against your terms and conditions (that you signed to get the card), are not helpful.

Sorry, but that's the honest truth. Self finance and you'll be fine.

Original Poster16th Dec 2010

Personally, a credit limit is a credit limit. I think it is the credit … Personally, a credit limit is a credit limit. I think it is the credit card companies fault if they allow you to go over this. I think they let you go over so they can charge and make money for doing absolutely nothing.

That is the ideal but legally they can do that and any replenishment of charges to an account is at their discretion. What stimulates them to issue a refund is exactly what this topic is about.

In my case the bank has apparently decided to handle three transactions at once building up the amount I owed on the card over a number of days and then taking all the charges at once.

The truth is they are entitled to group payments so as to minimise your opportunity to avert the penalty. I could have had 3 opportunities over the last 3 nights to make payments prior to the tipping point.

They are also entitled to take payments which push you over the limit rather than cancelling them. In this case an item which cost me 30 caused me to go over the limit. It is perfectly legal for them to do this but I will make a strong case for goodwill.

Thanks for the response.

Original Poster16th Dec 2010

JonnyTwoToes

Brett , I'm sorry my post doesn't impress you.What you are asking is … Brett , I'm sorry my post doesn't impress you.What you are asking is essentially; "Is there anyway I can screw my credit card company because I've broken the rules".No hate my friend, but if you can't budget, you shouldn't actually have a credit card.Any advice for you to go against your terms and conditions (that you signed to get the card), are not helpful.Sorry, but that's the honest truth. Self finance and you'll be fine.

At least I don't have to blatantly lie about the opinions of others because I've embarrassed myself repeatedly on the internet.

Banned
16th Dec 2010

brett1985

At least I don't have to blatantly lie about the opinions of others … At least I don't have to blatantly lie about the opinions of others because I've embarrassed myself repeatedly on the internet.

Want to expand on that or is it just a cheap jibe because you know I'm right?

Original Poster16th Dec 2010

You said I expected to get my money back, I never said that.

It's actually a pretty big lie all things considered.

16th Dec 2010

Strikes me that the op can budget as he planned to pay off each purchase instantly. I guess he was perhaps using a credit card for the extra protection it gives a purchaser. He has been an unlucky victim of a computerized system that processed three purchases on the same day. Worth asking for the charge back? Yes. Chances of getting it? Not great. Lesson? Up your credit limit or spread out purchases in future, although some companies seem to be very slow at processing payments

Banned
16th Dec 2010

brett1985

You said I expected to get my money back, I never said that.It's actually … You said I expected to get my money back, I never said that.It's actually a pretty big lie all things considered.