FAQ

FAQ

Yes, if your ID card’s thickness is within 3.6mm and its’ length and width are equal to the standard credit card. The only downside in this case is that it might take the space for other cards.

Will the screen be scratched when moving cards in and out?

No it won’t, our updated version has two rails inside the screen to ensure cards don’t touch the screen. So there won’t be scratches on the inner-side when sliding the card in and out.

Can I scan my ID card while it’s inside the holder?

Yes, you don’t have to take your card out before you access security doors. For cards with a barcode, the barcode can be scanned through the front screen. However, if you use a card that requires the magnetic strap swiped, then you’ll have to take your card out.

If I only have one card inserted, can it hold the card well?

Yes, it holds the card well even when only one card is inserted. The patented spring mechanism holds cards securely regardless of whether it is loaded with one card or four.

Can the spring card holding system damage my card?

No, it can’t damage your card. The internal spring holds your card by pressing the side area of the card with a round and smooth surface. This cannot affect or cause any damage to the magnetic stripe, text, photo on your card.

What material is the clip made of?

The clip is made of manganese steel which is 12% higher in hardness and ductility compared to normal steel.

Is the polycarbonate case and screen strong and durable?

Polycarbonate is 40% stronger than ABS plastic. It can endure higher and colder temperature than most of plastics. It is widely used in aircraft and automotive industry. For example, the cockpit cover of fighter jets are made with polycarbonate. There is a video on the product page showing how strong GOVO T4 Badge Holder/Wallet is.

Can I replace the front screen when it gets worn?

Yes, you can! All you have to do is to remove the old screen and attach a new one. The tool required to remove the screws is H1.5 Hex Screw Drive. Please DO NOT use the hex screw WRENCH because it will end up damaging the screw. Please note that GOVO is not responsible for any damage that may arise when a customer is changing the screen. You can order replacement screen from our product page.

Is there any weight difference between the Polycarbonate, Aluminum and Titanium version?

For domestic order, you can track your package at www.usps.com . For international order, please check your package at webtrack.dhlglobalmail.com

What if I did not receive my tracking number?

When your package is sent, a tracking number will be sent to the email address you provided in your shipping information. If you didn’t receive the tracking number, please check your junk box. You can contact us if you are still unable to find your tracking number afterward.

CONTACT US

Customer Service: support@govoproducts.com

Dealer/Group order/Other: connect@govoproducts.com

POLICIES

ABOUT US

GOVO(TM) is a product development firm based in Solon, Ohio. Founded in 2017, GOVO Products focus on developing top-tier everyday carry products. There are three basic principles that GOVO engineering team believe that a product can bring great experience to user: Functionality, Reliability and Execution.