IZ05104: EVENT CLEARS IN THE EVENT COLUMN, THE ICON GOES GREEN, BUT THE ICON IN THE STATE COLUMN REMAINS THE SAME AND DOES NOT UPDATE.

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APAR status

Closed as program error.

Error description

The "Total events for service" value become 0, but the "State"
for the Service in the Service Navigation panel did not turn
green as expected, nor did the "Real-time status indicator" for
the Service Image within the Service Viewer, they both
stayed red. It remained so overnight, and only become green
again after restarting the RAD server.

Local fix

There is none at this time, other then restart the RAD server
which isn't an acceptable work around.

Problem summary

****************************************************************
* USERS AFFECTED: All RAD 3.0 users *
****************************************************************
* PROBLEM DESCRIPTION: When the bottom most child of the *
* service model receives a clear event, *
* the clear event doesn't bubble up to *
* the parents. *
****************************************************************
* RECOMMENDATION: *
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There was an issue persistifying the duration based sla rule
in the duration tracker when a clear event was issued

Problem conclusion

Stop persistifying the duration based sla rule
Everytime there is a chance to persistify the SLA information
into the database, the code will check the persistify variable
from the RAD_sla.props file. When it is false, the SLA
information is not saved to the database and the clear event
will bubble up to the parents