DATAVO - Careers

Career Opportunities at DATAVO

Are you ready to join an exciting team of professionals working with the best equipment, technology and customers
in the world? We are always looking for people who want to be part of a dynamic
team that works toward an even better future of telecommunications. Join the Datavo team and be part of the
fast paced growth and technology moving swiftly across the western US.
We are looking for talented, bright and motivated individuals looking to help
shape the future of Telecom, Internet and Data Communications.

Customer Service Representative - Agoura Hills CA

Job Description

Primary responsibility is to handle incoming contacts from the general public
and to respond to non-routine telephone inquiries in a customer-orientated
call center following standard scripts and procedures. The applicant will perform basic
tasks requiring working knowledge of the Company's services, in addition
to processing all aspects of orders for new and existing customers. Must remain in
control of the calls at all times and use their customer service skills to
de-escalate hostile callers. Good judgment and decision-making must be evidenced at all times.

General Responsibilities

Provide support to general customer base

Enter requests for existing service changes and additions in the appropriate systems

Maintain a high level of customer satisfaction while meeting daily call objectives

Gathers information from the caller to identify customer's needs and determine appropriate action

Escalates more complex issues to Supervisor/Manager as necessary

Ability to perform multiple tasks in between calls

Communicates appropriate options for resolution

Requirements

Knowledge of General Telephony

Excellent attendence and punctuality

Excellent Customer Service skills including written and verbal communication

Second language a plus

Working knowledge of computer systems and ability to learn new systems

Repair Operator Specialist - Agoura Hills CA

Job Description

Primary purpose is to insure that service to the customer is maintained at all times. To insure service is restored immediately
to any customers who are out of service or are experiencing substandard performance. Must remain in control of the calls at
all times and use their customer service skills to de-escalate hostile callers. Good judgment and decision-making must be evidenced
at all times.

General Responsibilities

Insure delivery of service to customers is maintained at all times

Insure service is restored immediately to any customers who are out of service or are experiencing substandard performance

Responsible for determining the cause of service interruptions and competently employing all available resources to troubleshoot
and restore service

Insure the methods employed to restore service are effective, time efficient and within specifications

Insure all communications with customers, and other departments are handled in a professional manner at all times

Insure all events and methods taken to restore service are decumented in a professional manner with the appropriate level
of detail

Other duties as required

Open and track trouble tickets and follow up with the customer

Requirements

Knowledge of Telephony

Excellent Customer Service skills including written and verbal communication

Account Executive - Agoura Hills CA

Job Description

Serving 55 markets in Southern California, Datavo Communciations is a leading provider of business telecommunications network
solutions providing local, long distancem data and internet services to businesses in Southern California. With thousands of customers,
Datavo is a leader in the business-focused telecommunications industry. Datavo is currently seeking top sales performers, who are ready to
work for the best in the business.