Housecall Pro Software

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such as cleaning, plumbing, electrical and more.

Housecall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

HR Nightmare

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The only reason I can think that these guys are getting such great reviews for an incomplete product is that they are either false or other people arem ostly just using the CRM feature which is pretty Standard.

Pros

Nice layout

Cons

This company is going to ruin you if you choose them to help run your business.

This company is in their Beta Testing Phase and they only have 3-4 Customer service reps working each day to address any concerns you might have. The GPS Tracking system will allow your employees to still time. The Time Keeping System will get you in trouble with any Labor Board and will help any employee win a lawsuit against you. Marketing system is non existing. Merchant services is non existent.

Easy to use and set up

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Overall a good product for the money. We looked at systems that had much more then we needed for a much higher price and this system, though not built specifically for our business (commercial janitorial) is flexible enough to work for us at a good price point.

Pros

Easy import of clients, mobile app, great customer service and follow up. desktop version is very robust and easy to navigate. training videos on-line are plentiful and very easy to understand

Cons

App needs a little more functionality. Need to have another option for non-office users to be able to create jobs but not have access to pricing. Would love the ability to write on photos when adding to notes/photos section.

Kim from The Termite Detective
Specialty: Pest Control
Number of employees: 2-10 employeesEmployees number: 2-10 employees

July 2017

July 2017

Good option for small service business

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This is an affordable option for small businesses. It's a great tool for managing a growing customer base. The text notification to customers is a definite plus. Customers are organized by email address, which can be a bit cumbersome is you are doing business with another company with multiple locations. All in all, a good value for the money.

Pros

Affordable for small businesses. Makes scheduling appointments easy. Texting notification to customers is a definite plus!

Cons

Desktop version is a bit clunky. Groups customers by email address. Sometimes can be slow to switch screens on desktop view.

Excellent customer service!!

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CSR was unbelievable during our implementation; not only providing answers to questions, but making suggestions for best practices and organization of data before I even performed some of the sections/steps. Their library of help articles and recorded or live webinars is already amazing, but their chat support is incredible if that is a more practical learning/Q&A resource for you. HouseCall Pro's level of personalized service and commitment to reliable, timely, competent support is absolutely unparalleled. This is one of the main reasons we chose them, and we could not be more pleased with our decision. Quickbooks integration was seamless and even though our data needs a lot of cleanup, the HCP team has been quick to suggest easily understandable and helpful solutions to make that job as efficient as possible for us. Do not hesitate to work with the HCP team; you won’t be disappointed!

Cons

A few things we wish the system had (reminders/alerts for employees on calendar, ability to create/dispatch/schedule from one screen, etc.) all seem to be in queue for eventual development, so it feels less frustrating than an answer of something like "sorry, we don't support/have that." We love HCP's communication and welcoming of feedback on things us as customers would like to see modified or developed.

Plenty of Features, User Friendly & Awesome Customer Service

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The sea of features HouseCall Pro has to offer has benefited our small residential cleaning company tremendously. We started off with pen & paper but now almost everything is accessible at a click of a button.
Invoices, customer database, job history, Quickbooks integration, and even realtime SMS notifications to our customers while our team is deployed to their homes, it's all been nothing but easy.
Great, awesome program for an Totally Awesome Cleaning company

Cons

No cons. If you ever find yourself in a strut with the program, just send a message over to the blue bubble and you'll get a quick response with either a solution or a promise to send your request over to their engineers. They are always open for improvement, and are great at helping you out the best they can.

Great customer support

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Since day one I signed on they have made it to Mendez changes to the software. Satisfied with the service but can use some updates and changes.

Pros

Very easy to set up customers and appointments. Awesome that you don't have to use a different software for credit card processing.Awesome that you don't have to use a different software for credit card processing.

Cons

Does not have automatic text reminders for customers on their next scheduled appointment. I cannot set up reoccurring appointments on mobile app.

Coastal Tree Housecall Pro Review

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I through away for software that could not work for me and my crew.
Liars.

Pros

Easy to sign in
Estimate and invoice easy
Other than that they are bad.
I would not recommend lied and said I could get a refund if it didn't work for my company if I paid for a year.

Cons

Changing estimate to job does not clear from calendar. Customer history has to go in and out of to obtain
Messages only go to one person.
Bland invoices and estimates.
No second-page terms page could be fitted. Can't get a refund although I was told I could if I paid for a full year. Liars.

Awesome Software !!

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We have been using HouseCall Pro since the beginning of our business. HCP has helped build our business into what it is today. Everything from scheduling to payments to customer database, it has helped us and our customers have a grand experience !!

Pros

We love the ease of use and the many functions that HCP offers and helps run our business on a daily basis !

Long time User Review!!! Love this App and Company

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I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software!

First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app).

The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros.

Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park!

Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.

Cons

Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.

What We Were Looking For

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Overall i like this app, and i would definitely recommend it. We saw a couple of other apps that were maybe a little more robust, but they were very pricey. This app is great, and also very affordable.

Pros

The app is very easy to use and learn, which came in handy for us, since a lot of our staff isn't very tech savvy. It is also visually appealing, which is always nice.

Cons

There are a lot of things that you can do, and i have not gotten the chance to go through it all. I seem to not be getting alerts for jobs in our calendar that are coming up (might be settings thing, or user error lol)

Must have for small business or one person operation.

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We have been using HouseCall Pro for over a year now and we love it. As an owner of a Residential cleaning company and 30 employees, HouseCall Pro has helped us tremendously with scheduling, customers reminders and billing, tracking time and employees routing from one centralized software. The onboarding was very easy the staff at HouseCall was great. The other thing I like about them is how responsive to new ideas they are. This is by far the best service software out there.

Housecall pro i a really good system for my business, you can track your employee, your jobs, it is

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the scheduling is very easy to use, and to keep track of the time to start and finish also, the transfer to quickbook is very easy you can consoliate your account with the bank

Cons

when you have a previuos client and want a new job, you can not schedule the job, I do not recall any other negative issue.

Source: Capterra

Laurie from Fiber-Seal of Charlotte

September 2017

September 2017

We have used HCP for one year and have been extremely happy with the software!

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Pros

Everything is organized and easy to find. HCP has simplified the process for booking jobs and reviewing customer details. My customers love the email reminders and I feel that it gives us an edge over the competition. I love that I can sort jobs by technician, date, etc. making my month-end reporting is so much faster. I also utilize the "tags" feature and love it. This software has been a game-changer for running my business.

Cons

We have had some issues with getting the pricing sheet organized properly for our business. It isn't working perfectly for us but the staff at HCP working to fix our issues.

Best scheduling software.

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The benefits I received from this software is that everything is organized. My clients are organized and their schedule.

Pros

What I like the most about this software is that it's easy to use. Everything is organized with a calendar, customer, and price list section. I love that I could use HouseCall to book my Facebook, website, and Yelp clients. Customer service is also great they always answer my questions right on time.

Cons

The least I like about the software is that it is a little out of my budget.

Absolutely easy convenient and professional.

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Helped to be a lot more organized and collect payment faster as well. The reminders for our clients is a big help as well.

Pros

How it helps you track open invoices and the sending of the appointment confirmations as well as the reminders for your customers before hand and the en route message too.

Cons

Would like a feature where it would save the clients payment information especially for those recurring jobs so that we could collect payment without having to bother the client again for their information. Some clients have asked if their payment by card can be saved as a convenience matter. Hopefully soon.

Source: Capterra

Mario from Hydroshine+

September 2017

September 2017

I'm very happy with all the features HouseCall pro and their staff provide for my clients.

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In a client based business, nothing is more important then my clients being informed of my business activities as it relates to them. Communication of our where we are and when we show up. Also at the top of my list is the ability to record my time on he job, approval signatures, and emails! HouseCall pro does this!!

Cons

NO FREAKING PAYROLL! (I'm not mad) but it is bad. You'd be the whole package! But alas..., I must use wave (a free payroll app)

Source: Capterra

Phillip from A-1 Cleaning Service

September 2017

September 2017

Convenient and easy

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Pros

This applications applys all the templates with easy to use formatting. Great communication with the customer and Eta feature is excellent!

Cons

Sometimes it can be slow or you have to reload/refresh screen a lot, other than that very effective

Source: Capterra

Barbara from Chris Carpet & Water Restoration

August 2017

August 2017

I like house call Pro

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Pros

Nice that techs can look on phone, but we always provide a printed copy
Ease of use
Just wish it would tab and wish it would print out the date that we put in not the date we print it
but otherwise i really like it

Cons

I would like for the date you put on the invoice to print out that date!! it will switch the date to the date you print out
I would also like the tab function, when putting in details you must click the next line instead of tabbing to the next line- Fix these 2 Items

Source: Capterra

Daniel from Squeegee Window Cleaning

August 2017

August 2017

One of the customer rep from housecall has been amazing and wonderful in answering all the questions I have

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I like everything about it
Everything is easy to use and if you have any questions they can anwser them easily

Pros

I really like how it does the invoicing, scheduleing, and notify customers before job and after.
It makes everything easy

The app offers what other apps charge several hundreds of dollars or thousands more for each month

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The ability to schedule employees/subcontractors and keep track of scheduling

Pros

The ease of use and flexibility, The picture of the address location, the "On The Way" button to alert client, unlimited employees,

Cons

the ability for subcontractor employees to accept or decline a job where I could send a job to multiple employees/subcontractors and it will allow one to accept it and then it goes away from the other peoples app, the map is a little laggy of where the employees are but not that big of an issue I would like to be able to see which employee is closest to job location before scheduling employee

Source: Capterra

Alma from S&A Ultra Clean

August 2017

August 2017

Super funcional

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Pros

Easy to use,very practical, the calendar. The time, same don't speak the language and I still can use it

Cons

I haven't think of any thing .please I'm and old lady give a break. Plus English is not my language and I still can use the HouseCall pro that sed very much of the app

Source: Capterra

Vella from A All Animal Control Of DFWNumber of employees: 2-10 employeesEmployees number: 2-10 employees

August 2017

August 2017

Housecall Pro has helped our business so much. Freedom from data entry! A small business dream!

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Pros

Quickbooks integration, customer notifications,messaging to employees and customers, and scheduling are what we like the most.

Cons

The estimate will show up on the schedule like a job and my technicians get confused. Sometimes the app will stop working when I have just entered the customers info and I cannot move forward. I have to start over or take a screenshot to save info.

Source: Capterra

Heather from Solutions Heating & Cooling

August 2017

August 2017

Love it!

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Pros

I love the ease of use. I love how it is constantly improving and making things so much better. Improving the already improved. Anytime I have had a question, always a quick response for what I need. I love that you can use it on the go for those of us with busy lives.

Cons

That it sends a link for customers to download the app but it doesn't always work. Overall not a huge deal.