Hospitality and Travel

Data management is a critical success factor for Hospitality and Travel corporations wanting to cost effectively improve their customer's experience and increase customer loyalty. The high cost of service must be reduced, without impacting on the the ability to meet client's needs

The improved customer insight and analytics necessary to achieve this requires quality data for an accurate customer view.

Master Data Management provides enterprise data quality solutions, from Trillium Software, to ensure that a view of the business is achievable at a corporate level, within brands, and at the point of customer engagement. We assess the quality of data and apply business rules that ensure data is fit for purpose, customer data is validated, standardized, enriched, and merged - providing a single customer view.

Your organization can benefit from our Strategic Consulting services to put into place a program that ensures data quality standards over time and provides a framework as new brands are developed or acquired. Our experts work with you to determine how to focus data quality and data governance initiatives, prioritize data quality activities, and measure the effectiveness of these programs. Hospitality and Travel organizations are positioned to improve customer loyalty and profitability by improving the quality of data with Trillium Software.

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A few weeks back I presented at the AML, Fraud and Financial Crime conference in Johannesburg. Over 160 people attended – certainly one of the most well attended events I have been to in some years, I think it is reasonable to assume that this interest was driven by the significant fines that have been meted…

Data complexity is often cited as a significant barrier to the delivery of programs such as customer experience management, master data management and advanced analytics. Some of our clients have, for example, identified more than 1000 individual systems that hold client data. While this level of complexity is extreme, the reality is that most large organisations have…

Last week I looked at how misinterpreting the polling data had most of believing that Trump had no real chance of winning the presidency. This same belief, seems to have misled Clinton and her team. Rather than campaigning to defend traditional Democratic strongholds – such as Michigan and Pennsylvania – Clinton and her team chose…