DIRECTV Everywhere: Mobile DVR, Website, & App Help

Having trouble with your DIRECTV Everywhere app? Are you wondering what the DIRECTV Everywhere is? Check out some of our helpful support articles below.

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AT&T Customer Care

Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTCares and @DIRECTVService

Re: cant stream live tv

This thread has information for the app and web page. The Mobile DVR does have the functionality for you to view what is available to watch on your DVR/TV. You do have to setup the app within your network to view the list of recordings. The links in the thread will help.

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.For additional support, please visit us at our AT&T services hub.Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Re: cant stream live tv

I'm trying to watch a show on my computer through directtv and when i clickon the show it tells me that a plugin was blocked. When I unblock it the player says error refresh page and reload player. I do that and it just says the same error code. The plugin blocked message keeps coming up

Direct tv app crashing

It just shuts down mid load. Furthest i can get in it is the user agreement. I have uninstalled and reinstalled 5 times now, shut down phone, cleared cache. It was running fine last week. I can't watch on my computer or my phone now. It doesn't work on my Macbook at all. I have called technical help for Mac multiple times and no one knows what to do. This is ridiculous. Everything is up to date on phone and app.

No DVR Access Outside the Home

I currently cannot access my DVR, and therefore all of my live streaming channels, when outside my home and off of wifi. It does work on my home wifi. I consistently get the "Can't connect to DVR. Tap here to try again" message. This is universal across all devices I have tried to register including a Samsung S7, an HTC One M9, and several Galaxy Tab A's. I have been through the basic help, and I was told that my ticket would be escalated, and the issue would be resolved in 24 hours. It's now been nearly 48 hours, and I have not heard a thing.

When using the connectivity tests on the app Network assistant I am getting failures on tests 4 and 5. How do I solve the connection issue so I can access my DVR and live streaming channels outside the home?

Re: Can't watch directv on line

I have a S8 with android 8.0 beta and my app will not even start, it closes right away when presses. I have cleared cache, uninstalled and reinstalled several times and cleared data. The app simply does not work!! it needs updating fast. Oh, before the crashing, it would not download anything on my DVR. What a joke!!

Re: Can't watch directv on line

I have a S8 with android 8.0 beta and my app will not even start, it closes right away when presses. I have cleared cache, uninstalled and reinstalled several times and cleared data. The app simply does not work!! it needs updating fast. Oh, before the crashing, it would not download anything on my DVR. What a joke!!

you have a beta os, you should expect issues

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Re: Can't watch directv on line

The problems were there even before I downloaded the beta OS and what, when this OS goes live to every Samsung S8, S8+ and note 8 we should JUST expect issues?

then it goes live, then directv can work on the app

a beta os is still subject to change

----------------------------------------------------------------------------------------------------------------------Anything below the is a signature :Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.

Award for Community Excellence 2019 Achiever**The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Can't watch directv on line

@KeeBee, have you tried resetting your main Genie DVR? That usually fixes this issue.

____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.

Award for Community Excellence 2019 Achiever**The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.