PRIVACY POLICY

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from you and your personal agent, your landlord, managing agent and property manager, if applicable. It applies to all services that Masterfix GB Ltd and Master Facilities Management Ltd provide during our legitimate business activities.

This privacy notice applies to personal information processed by or on behalf of Masterfix GB Limited and Master Facilities Management Limited.

The aim of our Privacy Notice is to inform you;

1. Who are we and how to contact us and our Data Protection Officer?

2. What kinds of personal information about you do we process and hold?

3. What is the source of your personal information?

4. What are the legal grounds for our processing of your personal information?

5. How long is your personal information retained by us?

6. What are your rights under data protection laws?

7. Other related Informative Information.

1. Our Data Protection Officer (“DPO”)

We have a dedicated data protection officer (“DPO”). You can contact the DPO by writing to the address below;

2. What kinds of personal information about you do we process and hold?

The personal information that we process in connection with all our property maintenance services, if relevant, includes:

• Your full name.

• Private home address.

• The address of any related property where works have been carried, if different than the above.

• Personal contact number(s).

• Private email address(s).

• Details of any associated managing agent or property manager, if applicable.

• If applicable, any payment card transaction details. These are held securely in hard copy form and subsequently destroyed upon receipt of funds into our bank.

• 12 months maintenance history for works carried out at your property for warranty purposes.

3. What is the source of your personal information?

We only use your personal data that you give to us, or any that we may collect from you and your agent, your landlord, managing agent and property manager, if applicable, for the sole purposes of carrying property maintenance works at your property.

4. What are the legal grounds for our processing of your personal information?

We rely on the following legal bases to use your personal data:

1. Where it is needed to provide you with our property maintenance services.

2. Where it is in our legitimate interests to do so during the course our normal business activities.

3. To comply with our legal and government regulatory requirements.

4. With your consent or explicit consent.

5. For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

• For as long as we have reasonable business needs, such as managing our relationship with you and managing our maintenance operations.

• For as long as we provide our services to you and then under any warranty period that may apply.

• Retention periods in line with legal and government regulatory requirements or guidance.

6. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

• The right to be informed about the processing of your personal information

• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

• The right to object to processing of your personal information

• The right to restrict processing of your personal information

• The right to have your personal information erased (the “right to be forgotten”)

• The right to request access to your personal information and to obtain information about how we process it

• The right to move, copy or transfer your personal information (“data portability”)

• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. Tel: 0303 123 11132.

We may monitor where permitted by law and we’ll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes.

Your right to object

You have the right to object to certain purposes for processing, to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the section above.

Changes to this privacy notice

We may change this privacy notice from time to time by updating this document to reflect changes in the law and/or our privacy practices.

May 2018

Need a fast service?

Our customer services team based in our central London office, are on hand 24 hours, 365 days and often able to arrange for any trade to attend a property maintenance emergency within the hour!