We were able to locate your account using your community details and learned that the dropouts is already being handled by our Engineering team. The case was lodged to NBN Co for a technician to visit your site and investigate the dropouts.

There's no schedule that was given as of the moment, but will chase this up with our Engineering team and have someone to contact you within the day to provide updates.

I understand that our Engineering team has been in touch and have booked an NBN technician visit on Wednesday between 1pm to 5pm. You or someone 18 yrs old and above should be available during the visit.

After 3.5 weeks of dropouts (8-10 per day, 5-10 minutes duration), internet has finally come good, no dropouts now for 4.5 days. Occured a couple of days after the third NBN Tech visit. I think it was an issue with my NBN signal level being on its outer limits due to either the addition of new customers, a fault in another connection elsewhere or so called system optimisation in our area/node (probably a bit of all three). Not sure of exact reason as no one will tell me what was done to make it come good. The NBN Tech's did replace connectors and NBN modem at our house but we were still getting dropouts.