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Are all MetroPCS stores so scamy?

They have a deal on the Moto7Power for $59.99 with port in and $50 plan. I expect $59.99+$52(first month)+$25(activation)+tax. As a possible complication my portin # is a FreedomPop number, At&t Mvno.

Store #1 That deal is only available with the $60 plan. I pull out my phone and show them that they are wrong. The girl tells me it will be $209. Sorry that's wrong. She claims that my freedompop number doesn't qualify. Fine I cancel, have a nice day.

I call customer service to ask if FreedomPop qualifies for the deal. The CSR says they don't have access to that part of the system. I ask for the location of the nearest company store, 50 miles away.

I go to store #2, no problem. Me and the girl are chatting it up. Yes the deal is for the $50 plan, port goes through and bang it's $209 again. That's not right. Second shop girl does something and the price is $165. Still doesn't sound write but I'm frustrated but I agree. $165 for the phone isn't a bad deal. Deals done she hands me a paper that says my monthly is $52/month, no receipt. I ask for one, she claims they will email it. I insist and they print it. They added a $20 screen protector and the activation was $65, ouch every other carrier is $25. I'll give them a pass on the activation fee since there probably isn't much profit in the phone at $59.99.

Sure leaves a a bad taste in my mouth. Does TMobile really want their name attached with stores that are that scamy?

Are all MetroPCS stores so scamy?

Especially so in the craphole areas most of them are in. Like others said, corporate store or maybe if you can FIND one in a more affluent area, try that.

And no, T-Mo doesn’t care. Because they only want the low-margin poor people and low-end customers to go there.

If the CS and store experience was good, the average person might take their business there, and that’s bad for T-Mo overall. That’s why you cant even buy a SIM card online and have to call in to switch phones.

No one with 10 extra bucks to spend a month is going to put up with their scummy business practices, and that’s by design.

They have a deal on the Moto7Power for $59.99 with port in and $50 plan. I expect $59.99+$52(first month)+$25(activation)+tax. As a possible complication my portin # is a FreedomPop number, At&t Mvno.

Store #1 That deal is only available with the $60 plan. I pull out my phone and show them that they are wrong. The girl tells me it will be $209. Sorry that's wrong. She claims that my freedompop number doesn't qualify. Fine I cancel, have a nice day.

I call customer service to ask if FreedomPop qualifies for the deal. The CSR says they don't have access to that part of the system. I ask for the location of the nearest company store, 50 miles away.

I go to store #2, no problem. Me and the girl are chatting it up. Yes the deal is for the $50 plan, port goes through and bang it's $209 again. That's not right. Second shop girl does something and the price is $165. Still doesn't sound write but I'm frustrated but I agree. $165 for the phone isn't a bad deal. Deals done she hands me a paper that says my monthly is $52/month, no receipt. I ask for one, she claims they will email it. I insist and they print it. They added a $20 screen protector and the activation was $65, ouch every other carrier is $25. I'll give them a pass on the activation fee since there probably isn't much profit in the phone at $59.99.

Sure leaves a a bad taste in my mouth. Does TMobile really want their name attached with stores that are that scamy?

wait they charged u $65 for activation fee?? dude they totally rip u off, that fee should be $15-$25...i would of called the 800 number and told them that u got rip off and they would of refund u the money on ur account...it happen to me with extra BS charges and a $35 activation fee and also charged me for a $40 case that i never even got..so the lady on the phone gave me $100 credit on my account

I don't recommend anyone go to any phone store since you tend to get better treatment and prices online. I don't know if Metro has changed their policies since I was with a group that was looking to open a few stores 2 years ago or not, but then they wanted people to have at least 10 stores in an area and to not own any stores that sold competing products. (Like Boost or Cricket) In smaller areas, this means that most or all of the stores can be owned by the same company, meaning you have no choice but to pay whatever they charge you if you want a "deal".

Some store owners I know secretly watch employees on camera to make sure they only charge the highest rate plans and force people to get accessories as well. With some owners, they only pay a base of minimum wage, or less if they can get away with it, and will only pay people the commission that they've earned if they make everyone get higher rate plans, insurance and/or accessories to make the store look good. They also have to meet sales goals if they hope to get any commission. Otherwise the owner will just pocket the money and the employee is sol.

Since most people know what phones feel like and the size of them in the hand, I tell my friends and family to stay away from phone stores as much as possible, buy their phones unlocked and keep the freedom of not being on a contract and being able to change companies without hassle as much as possible. When looking at the specs, a lot of the phones offered on port in deals aren't really worth it compared to what you can get online on Amazon or from the phone maker directly.