Frequently Asked Questions

Sync UP DRIVE FAQ's

T-Mobile SyncUP DRIVE is a new way to make your car smarter. The SyncUP DRIVE device and app will track your car’s performance, health, activity and even location, providing helpful information on driving behavior, family vehicle location, preventative maintenance alerts, and instant notifications of car trouble. Plus, SyncUP DRIVE can turn your car into a Wi-Fi hotspot so you can connect up to five Wi-Fi capable devices.

SyncUP DRIVE works with most gasoline, diesel engines and hybrid vehicles manufactured for use in the United States since 1996. The SyncUP DRIVE device is not compatible with electric (EV) and plug-in hybrid vehicles. Some diesel vehicles may not provide complete and accurate data regarding fuel efficiency. To determine if your vehicle is compatible, check out the vehicle compatibility tool. In addition, once the device is inserted into the On-Board Diagnostic (OBD) port and the app is installed, you will receive a message on your phone that provides compatibility detail.

Yes! In just a few minutes, the SyncUP DRIVE app will guide you through each of the steps, including how to locate your On-Board Diagnostics (OBD) port and how to install the device. Once installed, SyncUP DRIVE should start reading data from your car within 10 minutes.

The On-Board Diagnostics (OBD) port is the same port that mechanics use to diagnose vehicle trouble and engine problems. It is usually located underneath the driver’s side dashboard, often within 18 inches of the steering wheel.

The device, communication, and app include security protections. The SyncUP DRIVE device is a read-only device. It cannot write information to your vehicle’s computer or make changes to your vehicle’s functionality. All data communication between the device and the app occurs over a private cellular Virtual Private Network (VPN), which helps protect against unauthorized third party access to those communications. The Motion app protects your information using industry standard 128-bit encryption – the same technology used by financial institutions.

The device captures driver behavior information such as acceleration and braking, speed, and RPM. The device also reports vehicle location via GPS and can report on common vehicle issues called Diagnostic Trouble Codes (DTC). For more information, please refer to the Terms and Conditions at www.t-mobile.com/info/t-mobile-sync-up-drive-terms-and-conditions.

The SyncUP DRIVE device and the SyncUP DRIVE app utilize Mojio’s platform for the transmission, interpretation and storage of your data. Through the app, you can control your data, who sees it, and how it is used. Your personally identifiable data will never be sold, traded or used in a way that violates our privacy policy. For more information, refer to the Terms and Conditions at www.t-mobile.com/info/t-mobile-sync-up-drive-terms-and-conditions and T-Mobile’s Privacy Policy at www.t-mobile.com/privacy

The SyncUP DRIVE device goes into sleep mode when your vehicle is not in use, which conserves battery drain. However, we recommend unplugging the device if you plan to park your vehicle for several weeks at a time to help avoid battery drain.

First, there has to be an OBD port for the SyncUP DRIVE to be installed in. Motorcycles don’t have these and are therefore not eligible. To determine if your vehicle is compatible, check out the vehicle compatibility tool.

Please see Allstate Motor Club for further benefit details and exclusions.

SyncUP DRIVE supports a maximum of 24 vehicles per account. All vehicles can be easily accessed via the multi-vehicle selector drop-down menu on the home screen, or by tapping on “Cars” in the ‘Settings’ menu.

NOTE: For the optimal SyncUP DRIVE experience, it is strongly recommend that you only use one device per vehicle, per account. That means (1) SyncUP DRIVE device installed for every vehicle that is on your account.

The next time you launch SyncUP DRIVE (after closing the app), you will be presented with the last vehicle that was selected. If you need to select another vehicle, simply use the drop-down vehicle selector menu or go to ‘Settings’ and choose the car from the list.

If you have purchased new SyncUP DRIVE devices and would like to install them into additional vehicles on your account, go to the ‘Settings’ menu in the app, select ‘Cars’ and then tap on ‘Add a Car’. Follow the instructions to install each of the devices.

Yes, the previous version of SyncUP DRIVE could also handle multiple devices but it lacked the ability to easily switch between vehicles and you could never see all your vehicles on a map at once. With the addition of multi-vehicle management, SyncUP DRIVE customers can now get a true bird’s eye view of their family’s vehicles at a glance. For businesses, SyncUP DRIVE offers a super efficient way to quickly gauge the location, status and health of all your vehicles from.

It’s really easy. Just tap on the map from the home screen and enter full screen map mode. The vehicle that is selected will be the dominant vehicle on the map but all of the other vehicles on your account will also be shown. You can use the drop-down vehicle selector to switch vehicles or you can just tap on the vehicle you want to engage with.

Virtual fences are now called geofences. Previously, geofences were limited to one geofence per vehicle. Geofences are now set at the account level and can be associated with one vehicle, multiple vehicles or all vehicles. You can create as many geofences as you like.

This update is as helpful to the busy family as it is to small businesses. Whether you’ve got to coordinate weekend errands and school pick-ups, or you’re managing the expectations of demanding customers, the new multi-vehicle management capabilities can help you keep an eye on what matters most, all from your smartphone.

SyncUP Drive customers simply need to visit their updated SyncUP DRIVE app to access these new features at no extra cost to them. Customers may download the T-Mobile SyncUP DRIVE in the app store on both Android on Google Play and for the iPhone on the Apple App Store.

24/7 Roadside assistance is just a call away

Included with SyncUP DRIVE™ for customers on a qualifying Wi-Fi mobile internet data plan.

Existing and new customers automatically eligible. Simply agree to Allstate® Motor Club’s terms of service to
activate your Roadside Assistance and take advantage of one of the largest and best-organized road service
networks in the country.

Your Allstate Motor Club membership begins within 48 hours after you accept these terms in the SyncUP DRIVE
mobile app, and continues as long as you’re in good standing with your T-Mobile plan for SyncUP DRIVE.

On-site emergency road service such as lock-out assistance, battery boost, gas delivery if your tank is empty, flat tire changes up to your benefit limit, and towing up to your benefit limit. See the full list of benefits below: