ITIL certified Incident Manager is required by a Telco client to take responsibility for the management of network problems. You will cover known error, root cause and trend analysis and the eradication of all-underlying faults, manage the full lifecycle of network incidents including prioritisation, plus escalate, analyse and review faults.

Other responsibilities will include identifying the requirement for, and contributing to, major incident reviews, managing the known error and issue processes and internal escalation across all network platforms. Successful applicants will have demonstrable experience in Incident and Problem Management, be used to taking ownership of incidents, problems or requirements and following them through to resolution. You must have a good working knowledge of customer and fault management systems and be a strong team player with excellent communication skills. ITIL Foundation / Practitioner level accreditation or equivalent ITIL environment experience is essential. Please note this will be a in a shift based role on a 24/7 for which a 25% shift allowance will be paid.