We have nurse advocates who help patients with complex conditions to coordinate their care. When a patient moves from the hospital to home or to another care facility, the nurse advocates are there to help. They will work closely with the network providers. This service helps ensure our patients are getting the care they need.

Health Plan Performance/USFHP Report Card

We answer 90% of customer service calls within 30 seconds.

99% of claims are paid within 30 days.

We make referral authorizations within 24–48 hours.

US Family Health Plan wants to measure how well they are doing. To do this, we use a tool called the Healthcare Effectiveness Data and Information Set (HEDIS®).

Of the many health plans using the HEDIS tool, USFHP ranks in the top 25% in these areas.

USFHP is in the top 10% for colon and breast cancer screening.

Superior Satisfaction

An annual survey shows an overall satisfaction rating with USFHP of 93.1%. (The survey is done by an independent vendor that is certified by the NCQA. The vendor uses CAHPS® survey methods, i.e. patients experience reporting.)

Enhanced Access

Are you interested in learning how well we manage patient care compared to national benchmarks?