Client Engagement Team

About

Sam’s experience in National Account Management and Claim Operations gives him a unique perspective in his current role, allowing him to understand the impact that claim service and delivery has on the overall health of a plan, employee productivity and a company’s bottom line. more >

As a Pacific Resources Account Executive, Alicia partners with her clients on their overall benefits strategy, helping them to maximize the value of their benefits program. She is responsible for strategic planning and management, integration of multiple strategies during mergers and acquisitions, RFP development and execution... more >

As vice president, client services, Nate Free is responsible for strengthening client relationships by establishing the company’s strategic direction to support clients’ needs, growing the service business and providing overall leadership to the Pacific Resources account teams. more >

Heather has 20 years of experience in Disability, Life, Accident and Voluntary Benefits insurance. Prior to joining Pacific Resources in 2004, Heather worked in Cigna’s National Accounts division as an Account Executive and Service Representative focusing on clients with up to 10,000 employees. more >

Debra is responsible for creating a national presence in the large employer market. She is also charged with external market communication, internal departmental collaboration and delivery consistency across all aspects of Pacific Resources’ service offerings. more >

Joe Shortal is a vice president at Pacific Resources. He is responsible for overall client relations and takes an active role in program/plan analysis, financial and risk analysis, funding alternatives, carrier negotiations, and pricing and process mapping for clients. more >

Chris Tillotson - Vice President, Sales & ServiceAs vice president, sales & service at Pacific Resources, Chris is responsible for business development and overall client relations. He is actively engaged in plan evaluation, financial and risk analysis, funding alternatives, carrier negotiations and the effort to secure best-in-class products and services on an ongoing basis for clients. more >

Robert Toon - Account ExecutiveRobert Toon is an account executive dedicated to meeting the needs of Pacific Resources’ clients. Robert designs client solutions that deliver increased efficiencies in plan administration and management, while improving the employee experience. more >

Lacy Wiseman - Account ExecutiveAs an account executive, Lacy Wiseman is the primary liaison between Pacific Resources’ clients and their carriers. She is engaged throughout the RFI and RFP process, including implementation and ongoing account management. more >

Hear from Our Account Executives

What Our Clients Are Saying

"Pacific Resources provides access to up-to-the minute information about the best vendors. Not having to analyze a vendor’s financial status and being made aware of what’s new and changing is a huge benefit. They do all the research."