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disneyland help???

Ok so the family and i are going to disneyland on July 23rd for a week and i just talked to a very rude customer service rep there and she was no help at all!
Dh is disabled. He has a condition called ankylosing spondilits which is a chronic, inflammatory arthritis and autoimmune disease. It mainly affects joints in the spine and the shoulders and hips, and has caused fusion of his spine. He can not bend at the waist at all and can not turn his neck to either side AT ALL, in his hips it is really bad and he has a very hard time even walking around the store with me let alone standing for an hour in a line at disneyland. He does not use a wheelchair (yet the drs estimate he will need to in the next few years) But I was told that if you go to city hall and explain the sitution that they can give him a pass so he doesn't have to stand in the lines. The rep i talked to said thats kind of true u just have to ask when (cont)

I don't know about this pass, but i would call Disney again. Most likely someone else will answer the phone and maybe can help you. Or try posting your question on intercot dot com. A great resource for ALL things Disney

I'm sorry they were rude. DL staff are usually so nice. DL bends over backwards to accomodate disabled guests. He can, along with the rest of you, skip ahead to the front of the line. I'd be sure to bring a doctor's note just as a precaution so everything goes smoothly. Have fun!

Many Guests with disabilities visit Walt Disney World Resort each year. To assist these Guests in planning their Disney vacations, here is some general information-an overview of the experiences available at Walt Disney World Resort, along with specific information about disability access.

If you require additional information about Guests with disabilities at Walt Disney World Resort, please call:

General Information Voice: (407) 824-4321 TTY: (407) 827-5141 (If you are under 18 years of age, you must have your parent or guardian's permission to dial these numbers.)

Resort Reservations Voice: (407) 939-7807 TTY: (407) 939-7670 (If you are under 18 years of age, you must have your parent or guardian's permission to dial these numbers.)

Complimentary wheelchairs at Walt Disney World Resort are available for Guests with limited mobility, to travel to and from disability parking and the nearest wheelchair rental location. These wheelchairs can be easily identified by their blue seats, backrests and blue flags. Courtesy wheelchairs are not permitted for use inside Disney Theme Parks.

RENTAL LOCATIONS AND PRICES FOR WHEELCHAIRS AND ELECTRIC CONVENIENCE VEHICLES (ECVS) AT WALT DISNEY WORLD RESORT

Disney Theme Parks and Water Parks

Price to Rent a Wheelchair and Electric Convenience Vehicles (ECV) at Disney Theme Parks and Disney Water Parks:

Guests may bring their own wheelchairs or rent one at any of the 4 Disney Theme Parks. Wheelchair rentals at Walt Disney World Resort are available on a first-come, first-served basis. Rental wheelchairs may not be transferred from Park to Park.

A limited number of Electric Convenience Vehicles (ECVs) are also available on a first-come, first-served basis. Guests must be 18 years of age or older to rent ECVs, and quantities are limited. Guests should plan to arrive early. ECVs are available only on a same-day basis and may only be used in the Park where they are rented. ECVs will be held if Guests wish to leave and return to the same Park.

Guests planning to visit more than one Disney Park on the same day should retain their wheelchair deposit ticket from the first Disney Park they visit. This will enable them to obtain a replacement wheelchair or ECV on the same day, if available, a

If you go on the website there is a place to find out height requirements. From what I remember, even rides like the Matterhorn only require a minimum height of 35". Most of the rides are kid friendly, so she should be just fine.