Executive Customer Support Rep

1. Executive Customer Support

Top-notch customer support is a cornerstone of I Will Teach You To Be Rich. We're looking for a Customer Support Rep to handle all customer inquiries and questions, become knowledgeable about all product content and help with retention projects. This role will have heavy phone contact with our customers.

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1. We sell to customers worldwide and handle many different issues on a daily basis. What would you do if a customer calls you irate in regards to a billing issue, what is your first step to get this resolved?

We sell to customers worldwide and handle many different issues on a daily basis. What would you do if a customer calls you irate in regards to a billing issue, what is your first step to get this resolved?

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2. A significant part of this job is speaking with customers and resolving their issues. In your last customer service role how many phone calls on average did you handle each day?

A significant part of this job is speaking with customers and resolving their issues. In your last customer service role how many phone calls on average did you handle each day?

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3. We have staff around the country and your teammate may be 1000 miles away. Have you ever worked virtually? What was the experience like?

We have staff around the country and your teammate may be 1000 miles away. Have you ever worked virtually? What was the experience like?

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4. Our team is busy with projects as well as customer service tasks. How familiar are you with Excel and creating spreadsheets? How would you rate yourself as a user?

Our team is busy with projects as well as customer service tasks. How familiar are you with Excel and creating spreadsheets? How would you rate yourself as a user?