Providing High-Touch Customer Service to Our Physician Tenants

Posted April 25, 2016

Over the years, NexCore Group has developed close relationships with thousands of physicians. We view physician recruitment and leasing as an essential task, one that must be handled by an experienced, dedicated staff of full-time employees. We understand that physicians need to grow their market share, improve their productivity, enhance patient satisfaction, and ensure quality of care without losing control of their income and expense objectives. We also understand the attachment physicians have to their practice suites — these are important spaces that must be designed with care to facilitate the assessment and treatment of patients and to reflect the personality and reputation of physicians. Our top priority is establishing trust and credibility with physicians, as “word of mouth” endorsements are powerful among a tight-knit medical community. Watch Kristen Kelley, one of our in-house leasing experts, talk about the emphasis we put on high-touch customer service and relationship building.