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Outsourcing Support and Maintenance services

ComFix Software Support team has vast knowledge and experience in both support and maintenance of complex software applications developed by both 3rd party or by one of the ComFix Software development teams. ComFix Software support team services and solutions include –2nd level technical support, 3rd level maintenance and upgrades, monitoring, and 4th level enhancements, releasing and changing applications.

Outsourcing the support maintenance of your software products to ComFix Software Support team frees up your developers and engineering specialists both in the support and inside the R&D of tedious and sometimes burdening ongoing support. Outsource your 2nd, 3rd and 4th level support to the ComFix Software support team and free your R&D for the intensive innovative work the business atmosphere requires them to do now days.

Since ComFix Software Support team is a fundamental and important part of the all software development lifecycle processes our maintenance and support services are treated with the most rigorous and streaked requirements are proudly backed up by our use of several different open-source, on-line products such as CRM, Source control, issue tracking and project management. These tools which we normally use allow for greater accuracy, transparency excellence and eventually greater success and many more happy customers of your software applications.

ComFix Software Support team works with the clients to define their ongoing product support needs as well as the required Service Level Agreement (SLA). Based on the discussed business needs and goals, we create a dedicated team to ensure that your outsourced support and maintenance meet the set of business goals defined and outlined initially.

According to the response and answer time required (SLA) and your specific business needs the ComFix Software Support team can be operating in a number of different flavors of interaction and reliability engagements:

• Software Application maintenance and support – for internal developments as well as for external developments (3rd party developed applications)

• 2nd level technical support, including issue and bug tracking, bugs investigation and diagnosis, workaround suggestion according to specified set of checklists.

• 3rd level technical support, including bug fixes, hot fixes and hot fixes release management according to the set standard.

• Upgrades and improvements to the current application, according to a preset scheduled upgrades release roadmap

• Release management for service packs and hot fixes alike working according to the roadmap

• Application improvements – 4th level technical support

• Features development and enhancement upgrades service packs releases according to a preset scheduled roadmap.

ComFix Software Support team is highly trained and well experienced in change management processes (sometimes referred to as transition management or processes take-over) to help in creating a smooth and successful change management process, guarantying happy customers for the right price.

Contact us now to learn how we may work together on supporting your software development, and supporting your software product.

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Answering all Needs

Steven Tover:

ComFix Software has the ability to turn an idea into reality in a very painless way.

Their comprehension of my most important issue and ability to put these into a workable project has saved many hours in the development of our solutions.

Zehu Technologies

End to End R&D

Avi Shreiber:

ComFix Software has been more than just a software developer for us. They have consistently added value to all areas of our project - from software research and requirements phase including Product Management, project management through all the development processes and to streamlining the technical architecture of our projects.
CFRS corp

Efficiency

Zvi Kushnir:

From our initial contact with ComFix Software, we were impressed with the efficiency and professionalism displayed by all their staff. ComFix Software has exceeded our expectations. They delivered inside every milestones and deadlines and provided us with a cost-effective and efficient alternative to in-house programming.
VNK Technologies

Predictability

Moshe:

We've found their developers, sales staff, and management to be very professional, the rates quite reasonable, and the work of very good quality. The team's ability to deliver on schedule gives our development projects a wonderful element of predictability.