Shipping & Returns

Shipping Policy

One4pets.com process orders Monday through Friday, excluding Holidays. Most items are shipped within 3-7 working days but please allow up to 14 working days for your order to arrive. Any special ordered items will take longer and delivery times could be longer.

Depending on types of products purchased, International shipments are made via Registered Airmail, UPS or similar international courier services. Oversized orders may incur additional shipping charges.

Buyers are responsible for all applicable import duty and local tax, if any. If you have any questions, please verify with your customs before your purchase.

When shipment is completed, shipment notification will be sent.

Incorrect or undeliverable addresses resulting in an item being returned to shipper will be charged for shipping fees.

Return Policy

Your satisfaction is our first concern.

You always enjoy a 30-day Warranty and 7-day Money Back Guarantee.

Faulty, Damaged or Incorrect Item

Whether the product is defective, seems defective, or incorrect, you are welcome to send it back to us for a FULL REFUND within 30 days of delivery. Besides, replacement of same product or exchange for same value item is welcome. Any items returned to us should include all parts, accessories, instructions and packaging where possible.

The return of items is the responsibility of the sender and we recommend sending back by registered or recorded delivery.

Unwanted Item

If you are unhappy with a product you have purchased from us, you may return the item or items to us within 7 days of delivery for refund. All items must be returned in perfect, re-saleable condition (including all parts, accessories, instructions and with any seals or wrapping unbroken).

The return of items is the responsibility of the sender and we recommend sending back by registered or recorded delivery.

Please note the original and return shipping and handling charge will NOT be refunded or reimbursed under all circumstances.

Return Method

If you wish to return any goods, please use Contact Us function to contact our Customer Support team for Returns Authorization. Please quote your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

It may take up to 7 working days to process your return after we receive your product.

You should expect to receive any refund made pursuant to a return or exchange request within four weeks of giving your package to the return shipper. In most cases, your refund will be received more quickly.

Prohibited Returns or Exchanges

Customized or personalized merchandise, as well as gift certificates may not be returned or exchanged.

One4Pets.com cannot be responsible for items that have been ruined by your destructive dog or puppy. Choose carefully depending on the age and behavior of your dog or puppy before ordering