July 2010

Yesterday, I talked about why we are holding the Third Tuesday Measurement Matters conference. Today, I’d like to talk about what that conference might look like. And I’d like to ask for your input into the preliminary agenda of the conference.

What and who?

Third Tuesday Measurement Matters will bring together social media measurement experts and technology leaders.

We have a full day to organize. I’m proposing a single track so that we all share the same experience. That also keeps things simple and makes it easier to find a suitable venue.

Who then should we hear from? I think we should have a mix of

Experts who can talk about how to approach the challenge of measuring social media. What should we be measuring? What metrics should we be applying in what situations?

Measurement suite vendors who will provide practical demonstrations of the leading edge measurement tools. This should give us insight into what is possible now. And we should ask them to provide a preview of their development plans so that we can look ahead at how measurement will evolve in the near future.

Preliminary Agenda

The agenda will feature a series of panels of experts discussing key social media measurement issues. Between panels, the leading social media measurement suites will be demonstrated and we’ll hear about their strengths and development plans.

8:30 Opening Keynote

9:00 – 10:15 Panel: Monitoring: How to set up and run your social media command centre

15:35 – 16:50 Panel: Show us your ROI – Yes, we can demonstrate a return.

16:50 – 17:30 Closing Plenary – Participants talk about the best insights of the day

Theme sessions will feature three or four panelists. Each panelist will be asked to speak for five minutes on a single issue or idea that he or she thinks is of paramount importance and will be asked to clearly state one big or actionable idea that we can all take away. That will leave almost an hour in each panel for questions and discussions with participants.

The Measurement Suite Demos will feature three different leading-edge measurement suite vendors. We’ll ask vendors to avoid giving a standard sales pitch. We’ll ask them instead to talk to us about their approach to measurement – what metrics do they apply and what algorithms and measurement techniques do they use. We’ll also ask them to conclude by providing us with their views on the developments in measurement that they think we should watch for in the next year.

Does this work for you?

What do you think of this proposed approach? How can we improve it? Are there other topics we should address? What do you think of inviting leading edge vendors?

I’d like to hear from you. So, please leave a comment to discuss the ideas I’ve advanced in this post.

We’re kicking off the fifth season of Third Tuesday Toronto (#TTT) with something special: a day long conference on social media measurement.

Third Tuesday: Measurement Matters conference (#TTMM), Sept. 28, 2010

“Are we there yet?” “How much longer before we arrive?” Every vacationing parent recognizes these words as the first expression of our need to know where we are and what progress we’re making.

Measurement matters. It’s how we know whether our efforts are having any impact. It’s how we know whether we’re making progress toward a goal or whether we’re stalled.

We measure what’s important to us. We measure to understand what is going on. We measure to provide insight into what works and what doesn’t.

Measurement really matters in emerging and fast changing fields. And social media is a field that is evolving rapidly. Evolving in participation, as it transforms from something for early adopters to a part of mainstream life. Evolving as new tools and platforms proliferate. Evolving as people adopt it and find new uses for it.

Anyone who uses social media for their work or is serious about it must understand what we can and should measure and how we can do it.

That’s where Third Tuesday Measurement Matters comes in.

A discussion of best practices and leading edge thinking

Many smart people are spending a lot of effort figuring out measurement methodologies and developing new metrics and measurement tools. They’re developing insight into the nature of participation in social media and the new patterns of social interaction. They’re developing new metrics to measure these new interactions. And they’re developing suites of tools that enable us to monitor, measure and analyze what’s going on in social media.

We’ll be inviting leading experts in social media measurement and companies who are developing the measurement tools to participate in Third Tuesday Measurement Matters. They’ll talk about the measurement challenges we face and offer their thoughts on how we should tackle these challenges. They’ll also demonstrate the best tools we can use to measure social media.

Help us shape the conference that you’d like to attend

We want this conference to deal with the issues that interest you and answer the questions that matter to you. So, we want your input into what we should discuss and who you think has insight to offer on the important issues.

In the coming days, I’ll post a preliminary agenda and ask for input on the topics that you’d like to discuss and the speakers you’d like to hear from.

Check back here in the next few days for more information and your opportunity to shape the agenda and lineup of speakers.

In this week’s episode of Inside PR, Martin Waxman, Gini Dietrich and I talk about Mark Breslin’s wedding in Los Angeles (listen and you’ll see why it’s relevant to Inside PR.) We also discuss the still uneven embrace of social media by communications pros. And how could we get away without discussing Twitter’s ongoing status of the social media tool for … not everybody.

And a comment from Bob LeDrew re our discussion of Prince’s statement that the Internet is over.

In this week’s episode of Inside PR, Gini Dietrich and I talk about summertime and the PR business. Is it cyclical. Does it have to slow down. What can we do to make best use of the slower summer days? Maybe close the office early every Friday?

Is summer slower at your company? What do you do to keep busy? To keep staff morale up? We’d love to hear from you. Leave a comment below and we’ll use it in next week’s show.

We also talk about the acquisition of social media metrics company Sysomos by Marketwire, the latest in a series of social media metrics industry consolidations. I regularly use Radian6 and PostRank and think that social media metrics are a core tool for the new PR. Hopefully, consolidation will not stifle innovation in this area.

I also get a chance to make the point that organizations attempting to move opinion online should be transparent and disclose their interests from the outset. The recent controversy over the failure of the groups behind the Balanced Copyright Website to declare themselves underlines that, sooner or later, you’ll be forced to disclose who is behind online campaigns.

And, how could we close out the show without a quick pass at Prince’s statement that the Internet is over. Heck, after 30 years in the music industry, Prince still has us talking about him. So, I’m game to listen to what he has to say.

6:12 Joe asks Inside PR listeners if summers are slower at their workplace and what they do to manage the lighter workload while keeping morale high.

7:10 Joe talks about the show’s first topic: Sysomos’ recent acquisition by Marketwire. He mentions a recent post by Dave Fleet about other social media monitoring tool acquisitions over the past year.

8:30 Gini talks about the various social media monitoring tools her business uses.

Canada is a place of small cities and large towns. Even today as a country of 34 million people. We look one another in the eye when we walk down the street, and we’re not afraid to smile in recognition.

It’s a place that allows me, my family, my friends, my neighbors to live the life that we want. It’s a country of peace and tolerance.

I don’t know anyone who owns a gun.

Canada is a country that celebrates diversity. I grew up assuming that people would come to Canada from around the world and they would continue to live and celebrate their unique heritage and culture.

Thanks to our British heritage, we have a Parliamentary system of government. Not perfect, but perhaps the best system of government. And in Canada we’ve turned minority parliaments into working governments.

We live next door to the United States. I grew up with a front row seat on the great American adventure. Thanks to our access to U.S. media, I shared my American friends’ experiences, their fears, their successes. Like many Canadians, I feel very close to America and Americans. But I’m also conscious of the differences. I like and respect everything that’s great about the U.S. And I always hope that Americans like us. Because, when the elephant rolls over, the mouse…

Here’s to the CBC, the Canadian Broadcasting Corporation. You give us a window on our own experience.

In Canada we have the metric system. And car speedometers that display both miles and kilometres. Because we do love to take vacations in the United States.

Hockey! Our national sport (Well, not quite. It’s officially lacrosse, but who wants to quibble.) And don’t forget the Canadian Football League (they never will in Saskatchewan)

Canadian spelling. Let’s always remember that neighbour has that “U” in it.

Here’s to our weather. Only in Ottawa, Canada’s capital, can I awaken to a sunny July 1 Canada Day morning and discover that the temperature is 12°C. You’ve got to love living in a country where you can get any or all of the four seasons on any day of the year.

Most of all, I love the people of Canada.

I’ve been fortunate that my work has required me to travel extensively. And wherever I go in this great country, I feel welcomed by other Canadians. Friendly, peaceful, happy people.

July 1. Canada Day. A day to count our blessings. A day to celebrate all the things, large and small, that make our country great.

Happy birthday Canada!

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ProPR is authored by Joseph Thornley, CEO of Thornley Fallis and 76design. Thornley Fallis helps companies and organizations build relationships with customers, clients and stakeholders by integrating social media with public relations, creative design and word of mouth communications.