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New Bridge Lines as at 15th August

Modified on: Mon, 15 Aug, 2016 at 5:25 PM

As some students will have experienced, there have been some bridge line issues over the past couple of weeks. This is due to our provider for many years, Voicetext, experiencing a major outage. We'd hung in there with them while they restored their services but unfortunately they have not yet restored to the previous quality, with the ongoing disruption meaning we need to now make a move. We
wish them well and feel their pain as they attempt to get it all
sorted, but at the end of the day the quality of our classes is the most
important factor for us.

But, the good news is that this unprompted search for new
teleconference facilities has actually led us to what we think is a better option. The new service has LOCAL DIAL IN PHONE NUMBERS. This means that instead of everyone using a US bridge line, you can select a number local to your country Phone Numbers and Access Codes have been published on the top of all calendars1. New Country Specific Dial Codes - Click Here

Previously, teleclasses were all accessed via a US Bridge line. As of the 15th August there will be country specific numbers. Students will now use the SAME dial in code for all classes (but enter a unique access code). If your bridge line IS NOT on the list, then you can use the US bridge line published on the top of that course calendar (or select another country dial in code from the list)'

2. Access Codes - see top of course calendars

Each course area now has it's own unique access code. So, once you dial your number, you will be asked to enter your access code. For Example:

A landline will offer you
the best quality connection and minimise the risk of your line dropping
out or bringing static to the call. If there is a local dial code for
your location, then the charge to you is that of a local call. Or, if
it is an interstate dial code (eg. Melbourne number and you are in
Sydney) then it would be a regular interstate call fee (your phone
provider can support you with this)

Voip: This is also a great
alternative and like a landline, will minimise the risk of your line
dropping out or bringing static to the call.

Skype: Skype is an
option but isn't always reliable and can 'drop out' midway through a
class. It's also known for sometimes bringing static or disturbance to
the call. device. If you are wanting to use skype, you can increase
it's reliability by dialling in via the following application Click here - then scroll down to footer and click on desktop app. Or, if you dial in without this app, please mute yourself when not speaking.

***
Regardless of how you dial in, we highly recommend using a headset so
that you can put your phone on mute when not speaking to eliminate
background noise.

Click Here for more information about how to dial into teleclasses, convert time, offset your calendar