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Baldrige by Sector: Small Business

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Can a small business with limited resources get results from the Baldrige process? The history of the Baldrige Program shows that organizations of any size and type can benefit from using the Baldrige Excellence Framework. Small businesses such as service providers in rural areas to manufacturers with fewer than 40 employees use the Criteria to improve their businesses and sustain world-class results. So can your organization.

How Baldrige Relates

The Baldrige Criteria address all key areas of a small business and are compatible with other performance improvement initiatives, such as ISO 9000, Lean, and Six Sigma. Using the Baldrige framework, you can organize and integrate these approaches, improve productivity and effectiveness, and pursue performance excellence.

Improve Your Results

Whether your business provides a service or manufactures a product, the Baldrige Criteria are a valuable framework for measuring performance and planning in an uncertain environment. The Criteria help businesses achieve and sustain the highest national levels of

customer satisfaction and engagement

product and service outcomes, and process efficiency

workforce satisfaction and engagement

revenue and market share

social responsibility

See what the Baldrige Excellence Framework and Criteria can do for your organization.

Baldrige Award Recipients

A Baldrige-based self-assessment can help your organization improve and succeed. The Baldrige Excellence Framework can help you improve communication, productivity, and effectiveness and achieve your strategic goals. Use Baldrige Improvement Tools to help you get started.

The Baldrige Excellence Builder (PDF) is another way to get started. It is based on the Baldrige Excellence Framework and its Criteria for Performance Excellence. Use the Excellence Builder to assess your organization against the most important features of organizational performance excellence and learn about the Baldrige Excellence Framework.