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Joint Action Plan for Tackling Nuisance Calls

The Information Commissioner’s Office (ICO) and Ofcom have updated their joint action plan on how they tackle nuisance calls and texts. The joint action plan was initially developed in January 2013 and was last updated in December 2014. This update demonstrates that progress has been made through 2015, with the ICO issuing penalties totalling more than £1 million as well as Ofcom imposing penalties against organisations for making ‘silent calls’. The report also highlights the steps being taken to improve call tracing, noting that Ofcom is additionally looking at other technical measures to reduce nuisance calls. Both the ICO and Ofcom will continue their efforts through 2016.