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iPhone 3Gs broke during contract - advice please? o2

6y, 1m agoPosted 6 years, 1 month ago

Hi - this is on behalf of a friend...

His iPhone 3Gs silent switch on the side has broke and started playing up by switching him to and from silent mode, he is about a month over his apple warranty but still has around 5 months remaining on his o2 contract

Had O2 just provided the contract then the phone would not be their responsibility.
As it is, O2 provide a dedicated Iphone contract and Iphone, if this is the case and O2 have provided both the Iphin and dedicated Iphone contract to the customer for longer than the original Apple warranty, then it can be argued that some of the responsibility lies with O2.
Please remember that warranties are only guidelines.

That's what I advised,but a replacement would be better ... tbh apple are being unfair he has bought a lot of apple accessories for it, he has also never jailbroke it so he has never had any pirated apps or done anything that Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it

That's what I advised,but a replacement would be better ... tbh apple are being unfair he has bought a lot of apple accessories for it, he has also never jailbroke it so he has never had any pirated apps or done anything that Apple don't want him to do and now its 2 months out of warranty they still don't have the courtesy to replace it

Why are they being unfair?

I've had 3 iPhones and managed to not break any of them. Your friend broke it, and its a shame its out of warranty but so be it.

Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault :( Good Luck getting a new iphone though, you may get someone really nice!

Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault :( Good Luck getting a new iphone though, you may get someone really nice!

His is the white iPhone 3Gs and its also got a crack near the bottom, so I have heard this is a common fault?

Hi I had the same problem within contract and Apple would not replace for me as the problem was not big enough, luckily I had a crack on the back and they swapped because of this! Sadly my new iphone has developed the same fault :( Good Luck getting a new iphone though, you may get someone really nice!

His is the white iPhone 3Gs and its also got a crack near the bottom, so I have heard this is a common fault?

Very common, I would show them the crack first & they should replace because of it

Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.

Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.

Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!

Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.

Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!

Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.

Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.

Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!

Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.

I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack :)
There is many useless & pointless threads on here, hukd wouldn't be the same without them! :3

Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.

Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!

Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.

I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack :)
There is many useless & pointless threads on here, hukd wouldn't be the same without them! :3

Katie is this dxx fellow bullying you?
Would you like me to keyboard warrior him?

Uh, sanity check - your friend asked you to ask a forum of people who don't really know what they're talking about to give you an answer that might be massively wrong. Why doesn't he just dial 202 and ask O2 himself? I'd recommend he do so, and either get a "No" from an authoritative source if he's unlucky, or a replacement phone if things go well.

Not everyone is wrong, my answer is on past experience, I had a white 3gs with a hairline crack on the back and the silent button was broke, they wouldn't replace because of the silent button itself but would because of the crack! I think like most people the op wanted advice like many other people in the misc column!!

Thing is though, when you get a load of conflicting answers, it's impossible to tell which one is correct. And besides, advice in this sort of case is totally pointless. Advice on, say, buying a house is pretty useful. It's a big expensive thing to do, and stories of people's experiences can be invaluable. But advice on this sort of thing is pointless, since it's so quick and easy just to call O2 and find out the true story direct. If they give a firm "no", then definitely yeah, ask here and someone can hopefully suggest something useful, but spending however long asking for advice here beforehand either = a day's delay on getting a replacement phone, or a costly and needless repair bill.

I agree, but the thread was there neither less so they obviously wanted advice, and like many 'apple genius's' they can all say different things, which is why I stated mention the crack :)
There is many useless & pointless threads on here, hukd wouldn't be the same without them! :3

Katie is this dxx fellow bullying you?
Would you like me to keyboard warrior him?