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Collections Specialist Job Description Sample

Collections Specialist

COLLECTIONS SPECIALIST

Alpharetta, GA

SUMMARY:

Complete the steps and actions required within the Collection process with an advance level knowledge and success.Act as a guide and escalation point for team members.Work closely with Team Lead and Management team to assist in implementing objectives and tasks aimed at meeting department goals.

Demonstrates advanced ability to research and reconcile complex invoice, contract, payment or miscellaneous dispute information in a timely manner

Initiates and coaches team members in completing A/R documents that follow basic accounting and department guidelines

Prepares team or account specific ad hoc data and reports as outlined and requested by management

Assists Team Lead and Management by providing feedback and details on overall department performance

Responds to inquiries from customers or external collection resources

QUALIFICATIONS:

College degree with focus on Accounting, Finance or Business, preferred

5+ years of experience in Collections or Credit

Intermediate level with Microsoft office products

#LI-PS1

Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com.

Applicants to and employees of most United States private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination. For additional information please see EEO is the Law poster, the EEO Supplemental as well as the Statement of Policy.

Collections Specialist

Get in now on the ground floor of a company with a young, startup culture and casual atmosphere. Founded in 2004, P&S Transportation is a growing flatbed trucking operation with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. Our business is growing exponentially, and we require the best to help us continue our path of success. Join our team and be a part of the future of the industry.

We are looking for a Collections Specialist to manage the collections of outstanding accounts receivable dollars from any new or existing customers and all other aspects of collections, resolving billing problems and reducing the accounts receivable delinquency. Chosen candidates will be joining an energetic and growing organization where their hard work and input will be integral to the continued success of this great company.

Duties & Responsibilities

Reviewing and maintaining customer accounts for collection efforts

Communicating professionally while keeping and improving customer

relationships

Identify issues attributing to account delinquency and discuss with

management

Evaluate and resolve all credit hold issues and monitor all accounts for

billing details

Collaborate with team and negotiate all settlements within collection

procedures

Steamline all collection processes and recommend improvements

Full-time

Experience in trucking industry preferred but not required

Accounts Receivable knowledge/experience a plus

Strong communication, problem solving, and analytical skills required

Ability to work independently and in a team environment

Ability to adapt to a fast-changing environment

Self-disciplined, attention to detail, and goal oriented

Working Environment

A fun positive and open environment which empowers its employees to grow

A real career with opportunity to develop your talent in a fast-moving organization

Collections Specialist

The Collections Specialist is responsible for collection of outstanding accounts receivable dollars from existing high-end business client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Records information about financial status of customer and collection efforts

Investigate and properly apply cash received to related jobs

Follow-up to ensure payments are received on a timely manner and an agreed upon basis

Ensure that all paperwork is prepared and submitted in accordance with the terms and conditions of the contract

REQUIREMENTS

Minimum of 5 (five) years of relevant working experience

Must possess excellent written and verbal communication skills in English

Ability to provide outstanding customer service skills with effective communication and professionalism

Proficient in Microsoft Excel

Must be able to display effective problem solving techniques and have the ability to remain calm in a high-volume and demanding environment

Mathematically literate ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute various rates, ratios, and percentages

Must have experience preparing lien waivers

New York State Notary

INTERESTED?

If you are interested in this position, please click apply or email us your CV/resume to careers@pargroup.com. Although we appreciate your interest, only qualified candidates will be contacted.

ABOUT US

The PAR Group, a fourth-generation, privately owned and operated company since 1928, is New York's preeminent provider of plumbing, heating & air conditioning, fire protection and green solution services. The company is dedicated to preserving and building its distinguished reputation for professionalism and reliability. Over the years the company has played a vital role in New York City's construction industry.

Collections Specialist

Overview:

Responsible for managing an assigned portfolio for open or non-performing assets, mitigating loss situations and reducing potential losses to M&T Bank. Perform mostly outbound calls, via AutoDial. Responsible for working with customers with past due accounts to arrange for payment alternatives to resolve delinquency, which reduces risk and maintains the customer relationship. Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Primary Responsibilities:

Initiate contact with consumer borrowers that are in the early stage of delinquency; assess the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Consumer Credit Counseling Services, Reages, or Extensions.

Document outcomes of all calls.

Accept inbound calls from various internal departments as well as customers; respond to questions regarding all Consumer products at various stages of delinquency.

Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of course of action.

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor and understand the workflow necessary for account maintenance/corrections.

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Complete other related duties as assigned.

Scope of Responsibilities:

This position works under direct supervision and does not have exclusive autonomy.

In addition, this position does not have the authority to waive late fees or offer settlements.

Education and Experience Required:

High School diploma/GED plus a minimum of 1 year relevant work experience.

Collections Specialist

SNC-Lavalin's Atkins business is one of the world's most respected design, engineering and project management consultancies. SNC-Lavalin's Atkins business has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

SNC-Lavalin's Atkins business was ranked as the world's 3rd largest global design firm by ENR in 2018 with nearly 55,000 employees worldwide. We have the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

SNC-Lavalin's Atkins business seeks an energetic and highly motivated self-starter to join our Tampa, FL Project Finance Group as a Collections Specialist.

MAJOR FUNCTION/ROLE

Responsible for collection of outstanding accounts receivables within the assigned area of responsibility. Typically handles accounts in early stages of delinquency.

JOB DUTIES

Contact clients and make arrangements to bring the account current while complying with internal policy and procedures.

Investigate, research, and track client invoice disputes.

Document all internal and external interactions with precise and content rich comments that describe the issue and the person that needs to take action.

Identify client payment trends and patterns.

Work with internal and external clients to resolve short pay discrepancies.

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Collections Specialist

Collections Specialist

Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation industry. Due to continued growth, Cowan Systems is seeking a Collections Specialist for our corporate office in Baltimore, Maryland. Qualified candidates are detail oriented, thorough, professional, and have experience with customer service related tasks.

Job Duties

Review and become specialized in all requirements of the billing department on each assigned account

Make contact with all account AP departments to confirm invoicing is being received properly and in accurate format for payment

Develop professional relationship with all accounts payable contacts on each assigned account.

Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely.

Phone Contact with all accounts is a requirement

Ensure allocations of adjustments and payments are conducted in a timely fashion

Work closely with Management to ensure credits/adjustments are researched and processed

Monitor delinquent accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary

Maintain confidentiality of company/customer information in all business dealings

Act as the custodian of accounts, responsible for accuracy of billing and payment of same

Document of all work through company provided CRM program

Perform other duties as assigned

Job Requirements:

Ability to work successfully and professionally in a team-based environment

Strong Excel Skills

Commitment to excellence in collections and customer service

Excellent skills in negotiation and oral/written communication

Knowledge of and/or ability to quickly learn Transportation contracts, pricing, and terminology, as well as our sales, credit and customer service policies

Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting

Analytical - visualize, articulate, and solve both complex and simple problems and concepts, and make decisions that are sensible and based on available information

Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance

Collections Specialist

The Collections Specialist is responsible for managing the collections on assigned accounts at Corporate. The selected individual will ensure policies and procedures related to billing and reimbursement activities are followed, such as cash application, payment disputes, claim appeals and refunds/takebacks are processed accurately and timely. This position is accountable for achieving related operational goals and attaining sustainable results focusing specifically on accounts receivable.

Essential Duties and Responsibilities

General support of Collections team and field personnel on A/R issues, such as patient disputes or collections.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are Specialist of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Knowledge, Skills and Abilities

Must have a strong knowledge of fee schedules and insurance policies.

Experience as a dental Office Manager is preferred.

Experience in dental collections is preferred.

Must be accurate, organized and detail-oriented with strong analytical and problem-solving skills.

Strong verbal and written communication skills are required.

This position requires strong computer knowledge with an emphasis on MS Office suite and EagleSoft.

Collections Specialist

Position Overview:

This position is responsible servicing and collection of delinquent accounts through telephone and written correspondence while insuring that all required collection activities are completed correctly and timely while protecting the interests of HCA.

Commitment to Internal Control:

The incumbent must understand, abide and uphold the system of internal controls related to the essential duties and responsibilities of the position.

Essential Duties and Responsibilities:

Collection calls on all HCA accounts - Telephone delinquent debtors at established frequencies to resolve objections and secure payment using the Hitachi approved payment methods available.

Take effective steps to increase business revenues through proper collection activities on all past due open items, including rentals and sundry receivables.

Accountable for the follow-up of all assigned accounts as needed to ensure completion of all required actions. Ensure that hand-offs to other departments are completed timely and in accordance with company policy.

Fully document all conversations, correspondence, changes to file, bank account information, follow-up dates and all other pertinent items in a timely manner on the contract record.

Digital dexterity and hand/eye coordination in operation of office equipment

Light lifting and carrying of supplies, files, etc.

Ability to speak to and hear customers and/or other employees via phone or in person

Body motor skills sufficient to enable incumbent to move from one office location to another

The job description does not constitute an employment contract, implied or otherwise, other than an "at will" relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.