Help Centre

Can I pay for an online booking with my credit card if I am not travelling myself?

This will depend on the country of departure of the ticket.

On the Enter billing information page where the credit card details are entered, if the "Cardholder name" can be typed in, you would be able to pay for the booking even if you are not travelling. If the "Cardholder name" appears in a drop-down menu and cannot be changed, you would unfortunately not be able to pay for the booking unless you are travelling.

In some countries, for security reasons, the holder of the credit card used to book a ticket or group of tickets must be one of the travellers on that itinerary, and will be required to show the actual credit card at the airport check-in counter prior to receiving boarding passes.

Skywards members may make a redemption booking for friends and family, and pay for the applicable taxes online with their own credit cards, if the country of departure offers credit card payment.

Business Rewards administrators may also pay for their organizations members bookings by credit card, if the country of departure offers credit card payment.

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Tel:

+1 407 261 3982

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Tel:

+1 6468956126

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Tel:

+1 715 345 0505

Please call this number for general queries or to make changes to your travel insurance policy.

Tel:

+1 715 345 0505

Please call this number if you need to make a claim.

If you want to make a claim:
Please refer to the phone number in your policy document.