What OS are you using on your PC? With DM installed, is the BB recognized by the PC as connected to the USB port? Make sure you connect directly into the BB, not via a hub.

You may need to tell DM to connect via USB, or serial, depending upon how you are connecting.

Once connected, DM should indicate the PIN, then you configure the sync with Outlook and then have it run.

well im running linux.... so i have a virtual machine running both XP and windows 7. the device is detected by the operating system in the device manager when i plug it in, but DM doesnt recognize it. i go to Options>Connection Settings and choose USB then hit Detect, and it always comes up with "Handheld Not Found". i dont have a dedicated windows machine right now so i cant test it outside of a virtualbox. i initially thought this was the problem using a virtual machine, but i figure if the actual OS can see it, theres no reason why DM shouldnt.