Re: Forum Login has changed

Okay, time for another rant.

When I tried to sign in to the Forum about half an hour ago, none of the tricks I've tried in the past worked. Not signing in a second, third, forth or umteenth time. Not deleting Rogers cookies, Not signing in to MyRogers, then clicking Community Forums at the bottom. Nothing.

Each time after deleting cookies I'd get the Feedback Survey screen, which I'd given up on because it gives ME no feedback from Rogers on the problem. This time I did the Feedback Survey and really gave Rogers a piece of my mind about this ongoing situation. Maybe the time it took to complete the survey was what it took, because I could finally sign in afterwards.

So here is my suggestion if you can't sign in next time. Delete cookies and do the survey, telling Rogers what you REALLY think. Don't hold back. The more negative feedback, the better. Maybe the higher-ups will take notice and get some more competent people on the job fixing the site. Then. if you're lucky, you'll be able to sign in after a time delay.

Re: Forum Login has changed

Yes, over the last few days it's got worse instead of better. Usually the second or third attempt worked but today it didn't and after deleting cookies it took 3 more attempts. A couple weeks ago Sunday, after the site was shut down for maintenance, I thought it was fixed, but it quickly reverted back.

Re: Forum Login has changed

Hey community,

I'm *hoping* you have noticed some improvements with the sign in experience ... there have been some changes made in the back end. We are still aware of an issue when signing in from Firefox ... however, for Chrome users, things should be better.

As always, if you're having any issues signing in, please try to clear your cache/history and attempt to sign in again. If you continue to experience issues, please post here and we'll take the feedback to our IT team.

Re: Forum Login has changed

Well, after Sunday's maintenance shut-down, it looks like signing in with Firefox is working without having to make two attempts. I wasn't going to say anything in case I jinx it until I discovered an even bigger problem that's now been created.

After going through the new posts from my Notifications I wanted to go through all the forums I follow, but then I discovered that there was no longer the panel on the right with all the forums. What happened? The only way I could get here was by going through my subscriptions until I found it. This is much worse that having to try signing in twice.