Customer Reviews

These reviews are managed by Bazaarvoice and comply with the Bazaarvoice Authenticity Policy, which is supported by anti-fraud technology and human analysis. Details may be found at www.bazaarvoice.com/trustmark.

Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

5.0

Tiffany and Charles were superb

By
Budboy

May 2020

Services Received

Other Services

Tiffany and Charles were great. They took the time to explain everything to me. Tiffany actually took me out to my vehicle to show me firsthand the tread remaining on my tires. I had been told I needed new tires which was absolutely not true. I can't say enough positive things about these two young people. They made my experience at Goodyear a very positive one.

Was this review helpful to you:
Yes (0)
|
No (0)
Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

5.0

Excellent customer service

By
JanetZS

May 2020

Services Received

Tire Purchase / Installation, Other Services

We have been at the Goodyear in Hixson Tennessee a couple times in the past few months!
Tiffany has been phenomenal, helpful, and friendly each time! She had us drop the car off in the morning and got back to us within a couple hours and repaired our car in the next couple hours! She kept in touch with us throughout the repair which was excellent!
A few months ago we needed some tires and Tiffany gave fabulous recommendations and suggestions for future protection! Once again she kept in touc...

Was this review helpful to you:
Yes (0)
|
No (0)
Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

5.0

Great team experience

By
JAM53

May 2020

Services Received

Oil Change

Walter, a regional manager on temporary assignment in Hixon, TN did a great hands on service job on my 1996 mint Lincoln Town Car. I've been servicing my vehicle @ this location since I moved to TN from Mt. Pleasant, WI in 10/04 and always get excellent service!

Was this review helpful to you:
Yes (0)
|
No (0)
Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

4.0

Satisfied customer

By
Kaygee41

April 2020

Great customer service. I come to this location because of the manager Eric's friendliness and his assurance that my car's will get better proper service. The past few times I've been he has not been here, but the staff carries on the great customer service that I'm use to

Was this review helpful to you:
Yes (0)
|
No (0)
Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

1.0

Rude front desk

By
Shamed

April 2020

Services Received

Tire Purchase / Installation

Made my appointment online and stated I planned to wait on my vehicle. Arrived a few minutes before my appt. front desk was on the phone. Waited patiently for her to finish & decide between myself & another man who she would help next. Was asked if I would be waiting, said yes & was told I could sit outside bc "social distancing wasn't working" although 2 chairs were available inside distanced appropriately. Rude customer service clerk! Won't be back!

Was this review helpful to you:
Yes (0)
|
No (0)
Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.

5.0

Good service

By
Fluteman

March 2020

Services Received

Oil Change, Other Services

Had a large fissure in my coolant receptacle. Brought my car into the shop; and it was immediately taken into the bay. Manager called me to inform me of the, the maintenance required and the cost. They allowed me to leave my car overnight and pick up the new morning.

Was this review helpful to you:
Yes (0)
|
No (0)
Thank you for your feedback.
'Sorry, there was an error when sending your feedback. Please try again or refresh the page.