The lawsuit alleges Wells Fargo tried too hard, imposing unrealistic sales quotas on employees, who then opened up new accounts for credit cards in customers’ names without them knowing.

What we’re talking about is people getting accounts opened – credit cards, debit cards – without any need or without their own permission. Sometimes the employees apparently became so desperate that they used their own money to fund these things just so people can make quotas. But other times, it was much worse. Sometimes they falsified sort of passwords and accessed customers’ deposits, raided them and opened up new accounts. At the first place we looked into, there was said to be one employee who would opened something like 17 accounts for her grandmother to meet her quotas.

they specifically had conversations about products that they said that they didn’t need. And then they wound up getting them anyway. Other people said that they went in, insisted that these accounts be closed, but they never were.

related:http://www.npr.org/2014/10/20/356964925/one-lawyers-fight-for-young-blacks-and-just-mercy
this whole episode took place in Monroeville, Ala., where Harper Lee grew up and wrote To Kill a Mockingbird.
If you go to Monroeville, you’ll see a community that’s completely enchanted by that story. … They have all of this To Kill a Mockingbird memorabilia. The leading citizens enact a play about the book. You can’t go anywhere without encountering some aspect of that story made real in that community.

the challenge with these cases is that you have to prove innocence. You can’t go into court with the presumption of innocence, assuming that your client is presumed innocent. That’s the way it’s supposed to work, but in many of these cases, that’s not the way it does work.

…has pandered valuable resources away from our community, and has taken the focus away from the true victims of our community, while instilling fear among our community members. So, if anything it is … that owe this community an apology.