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Took the Chaccoben tour... Bus ride was about 45 minutes, comfortable. My wife is in a wheelchair, and getting to the bus was not too bad using city streets. Hosts were very accommodating.
We actually took her in the wheelchair on the guided tour, and did pretty well. the packed dirt was fine, and she only had to walk about 10% of the tour.
Kids were a little bored, but really enjoyed climbing on the ruins. When the guides whipped out the Sprite for the post-tour refreshment, all was forgiven.
Great photo ops at the ruins. Informative guide who assisted with the WC several times. There was a small shop with items for sale, sellers were pleasant and not pushy. Doubt anything was actually made there.
No time to shop in Costa Maya before or after the tour... Bought four T shirts in about 3 minutes with my broken spanish. Shopkeeper was appreciative, seems like they knew they wouldn't get much business.
I think they are dropping CM from the itenerary; sad because the Tulum ruins (although bigger) are a long way from Cozumel. Really glad we went, I now have my ruins fix and can do other stuff at Cozumel.