Assistive listening and technology devices

Assistive listening devices are devices designed to improve hearing in specific listening situations. Some are designed for use with hearing aids or cochlear implants. Others are designed to be used alone.

Many devices used in conjunction with hearing aids require a telecoil (T-switch). Telecoils are a mechanism inside the hearing aid that enable the hearing aid to be used directly with most assistive listening devices and certain telephones.

Other devices include infrared systems, FM systems, wired devices like the Pocket Talker and more.

Telecommunications relay services allow telephone calls between people with a hearing loss and people who can hear. The following relay services are available in Minnesota.

Minnesota relay

The Minnesota Relay uses specifically trained operators or communications assistants to link TTY/TDD users with hearing people using standard telephones. Dial 7-1-1- to place a call through the Minnesota Relay.

Video relay service

Video relay service helps callers who use American Sign Language communicate with a video interpreter via a video link. The video interpreter then translates signs into spoken language or text for communications with voice or TTY users.

A Teleprinter/Teletype/Teletypewriter is a small machine with a keyboard and a visual display screen that allows people to communicate with each other over the telephone lines by typing and reading their conversations. With appropriate software and equipment, computers can function as TTYs. Portable and wireless TTYs are also available. TTYs are sometimes referred to as a Telecommunication Device for the Deaf (TDD). Contact the DHHS office nearest you for information on where to buy TTYs and TTY repairs in your area.

Voice carryover technology is for people who are unable to hear over the telephone but prefer to use their voice to communicate. VCO telephone calls must be made through a relay service. This connection allows the person with the hearing loss to speak to the other party and read their incoming message on the telephone's display screen. A portable VCO device can be attached to cell phones, pay phones, or cordless phones.

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Terminology disclaimer
The terminology used to describe people with disabilities has changed over time. The Minnesota Department of Human Services (“Department”) supports the use of “People First” language. Although outmoded and offensive terms might be found within documents on the Department’s website, the Department does not endorse these terms.