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This is a real nice hotel. The common area has a beautiful sitting area under the sky with lights stretching across the entire area giving you a real nice place to sit and just relax. The hotel staff is very nice from start to finish.
Rooms are clean and the shower has great pressure so you actually feel the water...

Every staff member we encountered seemed to operate with the same commitment to excellent customer service. We were so impressed with their efforts to accommodate. Everyone from the front desk staff, to the restaurant staff, to the cleaning staff were friendly, knowledgeable and genuinely cared that your stay was the best possible experience.

We had a block of rooms for my sons wedding last week. The failure of rooms being ready by 2:30 in time to dress for the wedding was a real problem. The final issue was that the prearranged shuttle for the bridal party to the venue never arrived. Fortunately some friends came to the rescue and delivered them on time....

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Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Claremont, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

I wouldn't recommend staying here from my experience. The hallways in our building smelled musty and moldy. Our room cooling wouldn't go below 72, it took 3 calls to the front desk for service related to bedding allergies, and the shuttles for our wedding never showed up.

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Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Claremont, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

The DoubleTree is a good choice in the Claremont CA area. A nice perk was the complementary shuttle service. We used it to get to Pomona College. Rooms are clean and the pool area is lovely. Breakfast buffet is ample though not free.

I expect a four-star hotel to understand exceptional customer service, but i didn't expect that from a Doubletree. Meanwhile, I had two situations in which multiple staff members went out of their way to meet my needs. One was Tricia at the front desk and the other time, there were multiple women at the front desk who helped out.
Beds...

Always a great place to stay with terrific staff! Our room overlooked the pool area, which was never loud. The room was very clean and well-appointed. The staff was very accommodating when we requested to check out late.

already submitted my reviews on hilton site.
Security wise , my room door was left open when house keeping came. When asked was given a crisp answer , sorry we would looking to it.
my bag was opened and clothes were mangled on the same day when doc of balcony was left open, when enquired , the front office said...

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Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Claremont, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

I enjoyed the location due to the closeness to Mt. Baldy for the hike. It was nice to have building 4 on the second floor the rooms were quiet. The area was clean and the rooms were also clean and nicely appointed. They have a decent breakfast buffet in the morning with a wide variety of choices and healthy choices....

Parking was horrible during the weekend because of several night-life businesses close by. It was even worse on the first night due to a prom taking place at the hotel. We received no forewarning that this would occur during our visit. I had to park illegally on the first night just to unload our bags—and I still had to walk...

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Also Known As:

Doubletree Claremont

Claremont Doubletree

Claremont Inn California

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