What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Was there something specific that wasn't on target to meet your needs?

It was a very high pressure situation where I felt like the two men were using sales tactics that were less than honest. I agreed to a proposal and then later speaking with close friends found I was being taken. The amount that I was being offered was very high compared to what friends had paid for very similar if not the exact same items for a much larger house. The salesmen were saying the offer could only be gotten if I signed now otherwise I'd have to pay the higher quoted amount. I should have known in such a high pressure situation that I could have gotten better prices if I just shopped around a bit. I ended up canceling the contract because of what my friends had told me when they disclosed the amount they paid for the same services on a much larger home. I would not recommend this company based on the extreme pressure and buy now tactics their salesmen employed.

Was there something specific that wasn't on target to meet your needs?

Did not care for the salesman that came to my house. He never even took a look at my house so I could discuss what I was possibly interested in - he just wanted to come inside and start selling. My intention right up front was to get an "idea" of what siding on my house might cost so I would be able to decide if it was a possible option for me at this time. He kept dancing around trying to sell me on it and avoiding my questions. Sorry.. but I did not care form him at all :(

Great to hear! What do you like most about American Quality Exteriors's products/services?

The windows have labor and replacement warranty. The insulation on the
siding is not glued to it. That we can do it in increments as we feel
comfortable. Mr Solick answered our questions as we asked them without
following a script. He took lots of time and was very helpful. He has
a lot of knowledge about this not just a sales course like most companies
send out to us. That your company is stable and will not go out of
business in the near future. That the siding and window colors will still
be available to match in the future.

Great to hear! What do you like most about American Quality Exteriors's products/services?

It seems to be a great product and our salesman was really good, he did a great job explaining the windows and was very nice. We felt like he genuinely believed what he was selling and the thing we appreciated most was that he was not pushy! Thank you!

Was there something specific that wasn't on target to meet your needs?

We received a postcard advertising 'marketing' rates to certain homeowners in our area. We are in desperate need of new roof/siding/soffets/facia/gutters/etc, but are in the very first stages of trying to figure out our options/costs for materials and installers. We agreed to meet a sales rep to help us figure out our needs/costs and what you could offer. Lyle showed up 45 minutes late with no explanation or apology. He gave us zero options and just kept telling us how expensive it would be because our house/roof was so large and in such disrepair (yes, we know.. that is why we contacted you guys). After some probing questions by me on what they could offer and what the costs might be, he finally sauntered around the outside of the house and declared it would be $15,000-$17,000ish just for the facia and soffets. He never told us about any product options and pretty much seemed to dismiss us as a lost cause. We ARE replacing our roof/gutters/soffets/facia/and siding this year and I can pretty much guarentee that we will not be using your company.