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I have a an ix 6850 printer. It stopped working mid way

Customer Question

I have a an...

I have a an ix 6850 printer. It stopped working mid way during a print. I cannot switch it on. I have tested the lead and plug fuse and they are ok. I notice there is a small input unit that you can detach. When I replaced it there was a small flicker of life and since then nothing. Bought in 2014 and not used a great deal .

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Bought in 2014 IX6850

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Happened 2 days ago.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.