His research focusses on after sales services for capital goods:
maintenance optimisation,
spare parts inventory control,
and design of after sales service supply chains.
He is especially interested in incorporating new technologies in the design and
control of after sales services: For example, how should supply chains be designed
when (some) spare parts can be 3D printed or how should human users interact
with decision support systems that are based heavily on techniques from artificial intelligence?
p
His research is both analytical and empirical, with the latter work being mostly
in the area of behavioral operations management.

He is project leader and work package leader in the ProSeLoNext project
(see the announcement)
and
work package leader in the
PrimaVera project.
He was
work package leader in the
SINTAS project and
project leader of the
OCPROM project.
All these projects have been funded by NWO with cofunding from industry.
He was further the initiator and organizer of the
Maintenance Research Day.

Journal publications

(Clicking on the bold part of the reference brings you to the corresponding paper.)

Submitted

Lamghari-Idrissi, D., Basten, R.J.I. and Van Houtum, G.J. (2020).
Reducing risks in spare parts service contracts with a long-down constraint.
Working paper.
Submitted for publication. Not available online.

2014

Wingerden, E. van, Basten, R.J.I., Dekker, R., and Rustenburg, W.D. (2014).
More grip on inventory control through improved forecasting. A comparative study at three companies.
International Journal of Production Economics.
157: 220-237.