The Spear Travels Group is a multi-award winning privately owned company currently operating 13 branches and 12 home based ‘associates’ across the United Kingdom. It is a member of the Advantage Travel Partnership.

Sales Consultant - Job Description

Main Purpose

To deliver the highest levels of customer service with every customer, inspiring and advising them with regards to holiday/ travel enquiries. To maintain this level of service and offer efficient and professional after sales support until the customer returns home. To contribute to the day to day running of the branch in accordance with instructions from branch manager.

Duties & Responsibilities

To welcome all customers to the branch with a smile and a positive greeting.

To effectively question customers and understand their travel needs, recording all information on the Spear Travels ‘Inspearational’ enquiry system.

To inspire and suggest holidays suitable for client in a professionally presented format

To follow up all quotes within 48 hours of client receiving them

To file all enquiries / quotes in Spear Travels enquiry folder and load on to Inspearational