Flight attendants very friendly. The gate attendant found us two seats together even though they couldn't do it initially in NYC.

Sitting in the last row.

MAD

PHL

Hyvä 6,6

Flight was under booked so there was plenty of room.

Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time.

DFW

LAX

Erinomainen 9,6

Good flight. Arrived early. Great crew. A321 is a nice aircraft. Good legroom.

BOS

DFW

Erinomainen 10,0

Everything is excellent!!

YEG

PHX

OK 4,0

The gate attendants and on-board crew were lovely. Pilots provided info which was great and made up some of the long delay.

There is not enough space to list everything. I paid $800 for a normally $300 flight, then paid an extra $75 for the ability to board early so I could store my very small roller carry-on. The in-bound flight was 2 hours late and even though I could track that easily, and assumed our flight would also be two hours late, the AA website insisted the outbound flight would be on time. So like everyone else, I went to the airport. And it wasn't until just before the original departure time that the update was indicated. Really?? If I knew the flight was going to be two hours late,that means AA knew, and didn't care enough about their passengers to advise them. Then when we boarded, my bag was taken away for gate check because the flight did not allow roller bags. After I paid extra. How can AA not advise you when you book your flight that roller bags would not be allowed?? Talk about a money-grab. I unfortunately have a return ticket and am not wealthy enough to throw it away and book on another airline, but I would if I could. I will never fly AA again and I will share my story far and wide.

It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient.

Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!

TXL

LIS

OK 4,0

No usb
Mediocre to disgusting food

LIS

MUC

OK 4,0

Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.

LGW

LIS

Keskiverto 2,0

This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018.
We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight.
In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate.
Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime.
One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London.
Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!

Had to take a United flight to a different destination.
No compensation for something I had no control over.
When I am at an airport and have the opportunity to catch an earlier flight you have room on, you charge me.
When this kind of thing happens - I pay with my time.
Sucks

FRA

DUB

Erinomainen 10,0

Nice to be on a full service airline for once

BOM

FRA

Erinomainen 8,3

Smooth and comfortable flight . Awesome service by the crew

BEY

FRA

Hyvä 7,0

Seating, cleanliness, crew courteousy, entertainment.

Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times.

FRA

CAI

OK 5,3

Didn’t like absolutely nothing

We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring.

I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful.

They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that.

I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it

AMS

BLL

Hyvä 6,5

Nice seats, comfortable.

Again, no aisle seat for SkyTeam Gold member.
Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

AMS

BRS

Erinomainen 9,0

Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate.

The amount of extras you have to click no to while checking in online.

They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth

LIS

SID

Hyvä 6,0

Staff courteous compared to our previous TAP FLIGHT

MIA

LIS

OK 5,6

Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent.

They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight.
They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks.
I only got two small glasses of wine.

LGW

LIS

Keskiverto 2,0

This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018.
We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight.
In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate.
Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime.
One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London.
Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!

Good flight. Arrived early. Great crew. A321 is a nice aircraft. Good legroom.

MAD

PHL

Hyvä 6,6

Flight was under booked so there was plenty of room.

Crew was unexpectedly loud/chatty with one another throughout the flight, even when things were quite and calm they were calling over our heads to one another and laughing loudly. Initially, it's an international flight from Spain and no crew members in my section atleast could speak Spanish. I had to help a passenger who only spoke spanish because the attendant kept repeating an order in english, just getting louder each time.

PHL

PHX

Hyvä 6,0

Flight attendants very friendly. The gate attendant found us two seats together even though they couldn't do it initially in NYC.

Worst food ever. Stewardess could not figure out where my seat was . Seemed unfamiliar with the plane.

FRA

CAI

OK 5,3

Didn’t like absolutely nothing

We had to walk from gate z all the way to gate B carrying all the bags which was painful, the plane was very tight and old that I had to put all my carry on bags in the floor. I personally had to help the crew members to pick up the food trays because they were very limited and no entertainment at all which was really boring.

ATH

FRA

Keskiverto 2,6

Flight was fine...

When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight.
They should have been removed quickly.
Missed connecting flight.
Messed my day up big time.

FRA

BOM

Erinomainen 8,6

Comfortable seats. On-time flight.

Entertainment system difficult to use.
Vegetarian food was mediocre at best.

The food was not available for the business class passengers and we had to take it from economy.

LIS

MUC

OK 4,0

Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.

BCN

LIS

Keskiverto 2,0

Nothing

They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth

Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication.
Lack of a free snack was disappointing. May have to rethink flying Delta next time.

CUN

ATL

Hyvä 7,0

Staff was friendly. Flight was smooth.

Media kept freezing. They had to reboot the system several times.

BOS

LGA

Keskiverto 2,0

We were in the plane for 3 hours before we could depart. No one offered us a drink or snack.

EWR

DTW

Keskiverto 3,3

I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened.

The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta.

Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent.

They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight.
They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks.
I only got two small glasses of wine.

LGW

LIS

Keskiverto 2,0

This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018.
We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight.
In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate.
Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime.
One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London.
Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!

LIS

MUC

OK 4,0

Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.

LIS

SSA

OK 4,0

The food was not available for the business class passengers and we had to take it from economy.

BLQ

LIS

OK 5,0

It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient.

Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!

Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers

SLC

RAP

Erinomainen 8,6

Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew

LAX

IND

Erinomainen 10,0

The comfort, space, quiet, snacks

BJX

LAX

Erinomainen 8,0

I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful.

They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that.

Again, no aisle seat for SkyTeam Gold member.
Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.

AMS

BRS

Erinomainen 9,0

Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate.

The amount of extras you have to click no to while checking in online.

MAN

AMS

Hyvä 7,0

The cabin crew were good. They explained what the arrangements were for the delayed flight connections

The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming..

AMS

CPT

Erinomainen 10,0

Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight.

The food was not available for the business class passengers and we had to take it from economy.

MIA

LIS

OK 5,6

Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent.

They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight.
They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks.
I only got two small glasses of wine.

BCN

LIS

Keskiverto 2,0

Nothing

They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth

Had to take a United flight to a different destination.
No compensation for something I had no control over.
When I am at an airport and have the opportunity to catch an earlier flight you have room on, you charge me.
When this kind of thing happens - I pay with my time.
Sucks

ATH

FRA

Keskiverto 2,6

Flight was fine...

When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight.
They should have been removed quickly.
Missed connecting flight.
Messed my day up big time.

BLR

FRA

Erinomainen 9,3

Could have more options for entrainment

FRA

BOM

Erinomainen 8,6

Comfortable seats. On-time flight.

Entertainment system difficult to use.
Vegetarian food was mediocre at best.

BEY

FRA

Hyvä 7,0

Seating, cleanliness, crew courteousy, entertainment.

Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times.