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REVIEW RESERVATION

Review, change, or cancel reservations made on Hawthorn.com. If you need additional assistance, please call 1-800-337-0202.

We were surprised by the front desk, very small & didn't look like a front desk. We booked through an online hotel deal site, so our room was around back on the top floor. The...
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We were surprised by the front desk, very small & didn't look like a front desk. We booked through an online hotel deal site, so our room was around back on the top floor. The curtains were broken so they couldn't be closed. The A/C unit vibrated very loudly, didn't help sleeping.The bathroom and room were clean enough, but wasn't what we were expecting after looking at the website.« less

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Management response from HospitalityMgr, Manager

Brian D,
I am sorry that you were Disappointed with your recent stay. I appreciate you pointing out the issues with the A/C and curtains in your room. Now we can communicate this with maintenance to get them corrected. We hope that you will come and see us and our corrections soon.
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My group stays at Hawthorne suites once a year when we make an annual visit to see a friend who lives nearby. We have always found our room to be clean and comfortable. The b...
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My group stays at Hawthorne suites once a year when we make an annual visit to see a friend who lives nearby. We have always found our room to be clean and comfortable. The breakfast selection is especially good. All of us agree that our stays in the area will always be here!« less

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Management response from HospitalityMgr, Manager

Luanna P,
Thank you for your wonderful praise! We look forward to seeing you on your next trip to Kansas City!
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We spent one night on a Wednesday in a single room and then came back on the next Sunday for a stay in a suite. The single room was tattered and the door to the room would no...
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We spent one night on a Wednesday in a single room and then came back on the next Sunday for a stay in a suite. The single room was tattered and the door to the room would not close by itself. The suite we had was dirty and there were not linens for the sleeper sofa. When we did get the linens and went to make the bed the mattress was soiled and there was popcorn and dirt all under the sleeper sofa, It looked like it had never been vacuumed
On top of that the air conditioner was broken. All in all, it was not a good stay.« less

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Management response from HospitalityMgr, Manager

Steve P,
I want to apologize for your less than satisfactory experience you had at our property. That is certainly not acceptable. Due to the outside entrances of our rooms, for security and cleanliness, the doors have a weather strip on the bottom that do keep them from closing completely on their own. I also want you to know that we are hiring some new housekeepers and refreshing training to eliminate issues in the future. I hope that you will come back and see our improvements!
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We loved the atmosphere. The room was spacious. We did have a broken iron which they replaced. A broken exhaust fan in the bathroom. And a few ants. When I told the front desk...
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We loved the atmosphere. The room was spacious. We did have a broken iron which they replaced. A broken exhaust fan in the bathroom. And a few ants. When I told the front desk they said they wi
Old handle it. I will say that most staff was helpful but the checkout people were rude« less

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Management response from HospitalityMgr, Manager

Marge E,
I am glad that your overall impression of our hotel is a positive one. I am also glad that you gave us a chance to correct the minor mishaps that you encountered. I want to apologize for any less than amazing customer service that you received. That is not how I expect my team to act. We are working on some retraining to eliminate any further issues like that. I hope that you will come back soon and see how we are improving!
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Stay was comfortable. AC in room worked good. Overall the room was pretty clean. I noticed my sheets were stained with blood droplets so I stripped the bed and they replaced t...
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Stay was comfortable. AC in room worked good. Overall the room was pretty clean. I noticed my sheets were stained with blood droplets so I stripped the bed and they replaced them with unstained ones.« less

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Management response from HospitalityMgr, Manager

Heather W,
I apologize for the over sight on the stains. We are always happy to do what is needed to correct an issue like that! Glad you enjoyed your stay!
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We really enjoy staying at Hawthorn Suites by Wyndham Overland Park whenever we visit Kansas City for the Nascar races. They are very friendly and I asked for a luggage rack a...
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We really enjoy staying at Hawthorn Suites by Wyndham Overland Park whenever we visit Kansas City for the Nascar races. They are very friendly and I asked for a luggage rack and battery for the clock and when we got back to the room it was done. Very good customer service and very clean.
Betty Wichita Ks« less

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Management response from HospitalityMgr, Manager

Steven F and Betty,
We are so glad that you enjoy staying here for the NASCAR festivities! We look forward to seeing you again in October!
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