[access-uk] Re: Should the format a customer receives Bank documents in be determined by the bank or the customer?

From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>

Date: Sun, 27 Sep 2009 02:11:41 +0100

Oh no, Tony not this one again. I do not agree that is why we have had to have
legislation enacted so that people like ourselves can have that 'reasonable
adjustment' and more than that 'our basic human rights'.
Eleanor
----- Original Message -----
From: tony sweeney
To: access-uk@xxxxxxxxxxxxx
Sent: Sunday, September 27, 2009 1:26 AM
Subject: [access-uk] Re: Should the format a customer receives Bank documents
in be determined by the bank or the customer?
Ah Carol & Alex,
Now I know that when I request from organisations and such that they don't
send out in a format all what we request!
For example when we may wish for just a statement from a bank for example
that you may be happy in print but say a long info doc that in braille would be
fine!
Let's not confuse them then!
Suppose we should be grateful for small mercies! <smile>
Tony
----- Original Message -----
From: Carol Pearson
To: access-uk@xxxxxxxxxxxxx
Sent: Saturday, September 26, 2009 11:22 PM
Subject: [access-uk] Re: Should the format a customer receives Bank
documents in be determined by the bank or the customer?
Hi Alexander,
Yes, this is one of the things that I really find annoying and it happens
with lots of companies and other places where literature is sent. Their
systems just don't allow for you to specify preferences, depending on the
type of item you'll need to read. I hate storing Braille over a long period
but often want to read something in that format, then keep in text. It's
infuriating but I guess they just can't understand it, can they? I don't
think there's all that much we can do either ...
--
Carol
carol.pearson29@xxxxxxxxxxxxxx
On Twitter: http://twitter.com/songbird49a
---- Original Message ----
From: "Alexander Shannon" <alexander.shannon@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Saturday, September 26, 2009 2:58 PM
Subject: [access-uk] Should the format a customer receives
Bank documents in be determined by the bank or the
customer?
> Hi all,
>
> Sorry for the slightly long subject line, but I'd
> appreciate some views on the following situation from all
> list members, but particularly those like myself, who can
> read both large print and Braille.
>
> Up until now, I've always had correspondence from my bank
> in Large print. However recently they have sent me some
> large print leaflets, one of which although it is in
> large print extends to 58 pages, or 59 if you count the
> back cover.
>
> As I can read Braille, and I can read that faster than
> large print, I went to the bank and asked them if I could
> continue receiving statements in Large Print but receive
> leaflets in Braille.
>
> There answer was that they'd checked with the
> transcription departments in the bank and I could only
> receive documents
> in one format. Although I can understand that there may
> be reasons why I can only receive documents in one
> format, I
> was always under the impression that the customer was
> always right, and anyway, I'm not asking for every
> document in Braille, I'm only asking for documents in
> Braille which
> would take longer to read in large print.
>
> Does anyone have any thoughts on this?
>
> Alexander Shannon
>
>
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