If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Well made, bold style!
This was our first major online furniture purchase and we were nervous. The reviews were good, and this company appeared to stand behind it's products, so we went for it. We were not disappointed. Delivery was fast. Courteous deliverymen. My husband put it together on his lunch hour. Table is heavy and sturdy, it's well made and beautiful! I'm hoping the top holds up and doesn't get scratched up easily, but it appears to be able to withstand everyday use. Even with some wear and tear, this is a piece of furniture to be cherished for years to come.
November 29, 2012

Not holding up well
We have had this table for less than 6 months and it is not holding up well at all. I have "babied" it every day - never eating directly on it but rather always using either place mats or tablecloths. We never write on paper on the table, but rather on a book or magazine. I have always used microfiber cloths and a gentle cleaner to wipe it down. However, despite all my efforts, this table is already looking quite bad. The wood is starting to show signs of splitting and chipping. There is even a nail or screw that appears to be breaking through the surface. I am very disappointed with my purchase, which is a shame because it looks so nice!
February 23, 2015

Disappointed in top
It is a lovely table, but I did not know the top of the table was going to be Formica or comparable product rather than finished wood.
December 3, 2014

Beautiful
I love this table! It is beautiful and useful. We are getting used to having something at our feet which would be the only drawback but that is simply because our former table had 4 legs.
I purchased it in black and love it but I did have to send the first one back because it had a scratch on top so make sure you inspect it. Ballard's customer service was wonderful and shipped a new one right away.
December 3, 2014