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Hmm, I'm in a different market (Birmingham) but the implementation might be similar. I started losing a bunch of ADS channels. Last week they came out (without M-cards as requested) and I was told that they never actually tested S-cards to make sure they worked with the new ADS, and now recognized there was a problem with S-cards and were working on it, but haven't figured it out. I have an appointment to try some M-cards to see if that fixes the problem (they claim it works on M-cards, but we'll see). They were supposed to be out this morning, but hey, you know how that goes...

So, they swapped out the S cards for M cards. Once they sent the authorization through, I got my missing ADS channels. Curiously, before the authorization the same 'some' of the ADS showed up, but not others. After authorization, everything showed up.

I'm in the same area as windracer and I'm having the same problem. CSR said they have to send out a tech to swap out cards. BHN in Tampa/St. Pete is not mapping ADS on CableCARDs, just the Set-top Boxes. For CableCARDs, they're just passing the analog signal, which is blocked out on those certain channels for some reason.

CSR acknowledges they are having multiple major issues with CCs since the lineup change but insists a truckroll is necessary. Tech will be out on Thursday. I'll update as I find out what is happening.

I'm in the same area as windracer and I'm having the same problem. CSR said they have to send out a tech to swap out cards. BHN in Tampa/St. Pete is not mapping ADS on CableCARDs, just the Set-top Boxes. For CableCARDs, they're just passing the analog signal, which is blocked out on those certain channels for some reason.

CSR acknowledges they are having multiple major issues with CCs since the lineup change but insists a truckroll is necessary. Tech will be out on Thursday. I'll update as I find out what is happening.

BTW, 2 currently 2 SA S-Cards in a S3.

Set your tuner to one of the 'bad' channels and the other you know if analog and go to the cablecard diagnostics (settings->cablecards->either one-> diagnostics (shows for both cc). If the modulation for the 'bad' channel is QAM 256 they are not passing it through as analog, that is a digital signal. You should be able to see on the analog channel that it is of modulation analog.

If it the same as my scenario, they haven't authorized the cards correctly. In my instance, something with the S-cards (firmware or software) was not compatible with their authorization technique.

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I think if Test Channels skips over the channel, then it's not defined in the channel list from the cablecard. So, the tivo service lineup isn't matching the cablecard lineup.

I agree! The question is what did BHN do that caused those channels to disappear from the CableCARD lineup? And why can't they figure it out? From my conversation with the BHN rep, this is affecting all CableCARD users, not just the folks with TiVos.

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Weird, and you're in the Tampa area too, right? Maybe it is an M-Card vs. S-Card issue then. In that case, a replacement would work as long as the tech brought M-Cards, and had three (two for my S3 and one for my THD).

Well, when I get back in town after the holidays, I'll try and tackle this again (assuming they haven't figured it out by then). In the meantime, I'll make sure my S2 covers recording anything I would want off of those missing channels.

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Weird, and you're in the Tampa area too, right? Maybe it is an M-Card vs. S-Card issue then. In that case, a replacement would work as long as the tech brought M-Cards, and had three (two for my S3 and one for my THD).

Well, when I get back in town after the holidays, I'll try and tackle this again (assuming they haven't figured it out by then). In the meantime, I'll make sure my S2 covers recording anything I would want off of those missing channels.

It is certainly worth a shot if you can get the time off to meet the tech. I had absolutely no expectations that it would resolve my issue, but it did. It might be a systemwide Brighthouse programming issue.

Tech just left. They didn't have to replace any cards. They re-hit the cards and I restarted the TiVo. After the restart, the channels still didn't show, then after about 10 minutes, all the channels started working again.

Apparently BHN was aware of the issue and just resolved it on the head-end yesterday.

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So, they swapped out the S cards for M cards. Once they sent the authorization through, I got my missing ADS channels. Curiously, before the authorization the same 'some' of the ADS showed up, but not others. After authorization, everything showed up.

Odd. But I'm happy.

Man, I came back from seeing the fam for xmas and the channels are gone again. I hate Brighthouse.

Now I get to call and go through the clueless chain again, so they can send a tech specialized in cable cards out. So I get to take off work (again) and sit here while the tech comes in and calls the head end to fix it.

I had a good experience with Brighthouse installing an M card in my new Tivo. I posted in another section, but I thought I would also post here. I thought most people would post bad experiences but not take as much time to talk about the good. Here is my kudos to BHN (and no I don't work for them )

I called Monday to shedule the service and request an M card. The CSR knew exactly what I was asking for (Ryan was his name) and set me up for today. It sounded TOO easy. I called yesterday to confirm, and the second CSR also knew exactly what I was talking about and confirmed an M card install. This morning, two techs from a contracted company knocked on my door with a CableCard. I asked them if they had ever installed one in a Tivo, and the answer was no. They were both very nice, and I helped them along with the install. He popped the M card in slot 1, and it started updating from the cable signal. He called to activate the card, but it wouldn't take. He took out the card, went to his van to get another one, and put in the new card. That one worked right away. I ran the guided setup while the techs were here, and all was great. I had been fearing it would be a nightmare from the stories I have read that other have had as recent as a couple months ago.

my mom is currently a BH subscriber in oldsmar, fl. just set her up with a new hdtv and ordered a tivo hd for her, and the box is scheduled to arrive by weeks end.

she currently has a cable box with sd hooked up to a s2 dt tivo, with hbo and sho.

do I simply call bh and tell them i need an m-card install, and an upgrade to their 'hd-pack?' what channels will she get/have available in hd (I checked the bh website, and it wasn't clear exactly what is available to her in hd....and for how much $).

im a dtv sub at my house, so all this bh cable stuff is very unfamiliar to me.

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Anything else is extra and Brighthouse On-Demand will NEVER work with TiVo. It requires the Brighthouse Cable box. I've personally never used it and I had 2 cable boxes forever (no down to 1 on another TV).

Hope that helps.

Oops to answer you last question, no HBO or SHO HD without paying extra but she'll still get those channels regular.

and since shes already an hbo/sho subscriber she is entitled to those hd channels too. have i got this now?

She'll get all those HD channels you listed but no HBO/SHO HD. That's another animal. She'll still get standard HBO/SHO she's always gotten. Maybe she can "crossgrade" or something. I haven't looked into it yet for mine.

She'll get all those HD channels you listed but no HBO/SHO HD. That's another animal. She'll still get standard HBO/SHO she's always gotten. Maybe she can "crossgrade" or something. I haven't looked into it yet for mine.

i thought since she already pays extra for hbo and sho she would be entitled to the same in hd (which is how dtv does it). so they make you pay a premium over the already paid premium to get those channels in hd?

wow, that sucks.

i guess i should get on the phone with bh and get all the info..........her tivo hd is scheduled to arrive here on friday, so i need to setup the cc install.

ill go through guided setup without the cc's to familiarize myself with the unit and have everything ready for bh.

this is exciting for me. ive been with dtv for years, and im really interested to see the comparison of the tivo hd vs my dtv setup.

I haven't gone through this threat, but if it is still concerning cable card companies not giving out cable cards, I highly recommend filing a complaint. I did the same with Comcast in Augusta, GA, and I gotta say, since I made a complaint, they have been doing an awesome job. They are on time, courteous, and they stay until the job is completed. Can't say the same for my experience with them in Chicago. Anyway, I had to file a complaint with the FCC to get anything done. So if it comes worse to worse, you could do that, just go to the FCC website.
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