Missing Airliner Coverage Creates Questions on Crisis Communication

On March 8, Flight MH370, a Boeing 777 carrying 239 people from Kuala Lumpur, Malaysia, to Beijing, vanished after takeoff. It has since eluded an international search party in what may be the most expensive and far-reaching search for a missing aircraft in history.

While the missing airliner has left many questions unanswered, the big question for communicators has been: Where was the crisis communication plan?

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