Push notification setup with the ServiceNow mobile application

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Push notification setup with the ServiceNow mobile application

If you are using the default ServiceNow mobile application, push
notifications are set up similar to subscribable notifications.

Note: Push notifications with the ServiceNow mobile application are not
supported in on-premise instances.

The process is as follows:

A user installs the ServiceNow
mobile application and agrees to accept push notifications. The device then:

Obtains a token that identifies the device

Triggers the creation of a device in the user's notifications preferences

Automatically subscribes the user to the push-specific notifications that are set
up for the ServiceNow mobile
app.

When the instance receives the push notification acceptance message, it creates
a record in the Push Notification Installation [sys_push_notif_app_install] table.
This record is what the instance uses to identify the device + mobile application
combination necessary to identify a push notification recipient.

The system administrator sets up push notifications, just like they set up an email
notification. Push notifications contain two parts:

The push message

The notification, which includes the push message

Users or administrators can verify the user's notification preferences to see if the
user has a push device configured and that the user is subscribed to the relevant push
notifications.