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What we’re showing is the “miniature” view of Communicator which is very appropriate in a busy Contact Center where there are apps in use (perhaps multiple apps in use) so the smartest thing we can do is pack a ton of info into a small footprint.

And if you build your Toolbar with a few common codes (“lunch” or “consult” as in the above examples) in ShoreTel Director with Target Code number and text “Label/Target” the agent will see the name of the Release or Wrap code chosen as well as the elapsed time of the current state.