** If your package is more than 3 cubic kgs you will be notified by email to provide additional payment. If at this stage you decide to not go ahead with the purchase, Australia the Gift will refund the sale and not send the goods.

INTERNATIONAL ORDERS:

International Postage is calculated by the total weight and dimensions of your order and starts from as little as $22. Please use the ‘Calculate Shipping’ function at the checkout to see the total shipping cost for your order.

We currently offer International shipping to the following destinations:

Albania

American Samoa

Andorra

Argentina

Austria

Bangladesh

Barbados

Belgium

Bosnia & Herzegovina

Brazil

Cambodia

Canada

Cayman Islands

Chile

China

Colombia

Costa Rica

Croatia

Cyprus

Czech Republic

Denmark

Egypt

Estonia

Fiji

Finland

France

French Polynesia

Georgia

Germany

Greece

Guam

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Ireland

Italy

Japan

Laos

Luxembourg

Macedonia

Malaysia

Maldives

Malta

Mexico

Montenegro

Myanmar

Nepal

Netherlands

New Zealand

Norway

Papua New Guinea

Phillippines

Poland

Portugal

Romania

Russian Federation

Samoa

Saudi Arabia

Serbia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sri Lanka

Sweden

Switzerland

Taiwan

Thailand

Tonga

Turkey

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Vietnam

*** International Customers Please Note ***

As the customer, you are responsible for checking you country’s customs and duty tax restrictions. Australia the Gift is not liable for any penalties you may incur as part your country’s legislation. Please keep this in mind when ordering large quantities of goods and or potentially restricted items such as wool, fur and wood products. To check import restrictions for each country, please use the following link: http://auspost.com.au/parcels-mail/international-post-guide.html#/

Customers sending items overseas as gifts, please note that due to customs regulations Australia The Gift are required to include a tax invoice on the parcel to avoid delays, additional charges or destruction of the parcel. If you are wanting to send a gift internationally, please let us know in the notes section of the Checkout and we will ensure that your invoice is not included within the parcel and only attached to the outside for customs inspections.

For international returns involving no faulty or damaged items, no shipping fees will be refunded, only the price of the goods returned will be refunded.

If you have any questions or queries regarding postage, please contact us by email on online@atgretail.com.au or call our head office on +61 7 3352 4789.

Returns Policy

All items carry our 30-Day Money Back Guarantee. If, for any reason, you are not totally satisfied with your purchase, you may return your items unused, in original packaging within 30 days of purchase for refund of the purchase price (excluding delivery charges). For faulty items, please contact our office, between 8:00am and 3:00pm Monday – Friday (AEST), on either online@atgretail.com.au or +617 3352 4789 before returning any goods.

We are unable to refund postage costs for returns, unless we have made a mistake and sent you the wrong product or the product is unusable due to a defect. In this case please call +617 3352 4789 or email online@atgretail.com.au prior to sending goods back.

In the case of clothing purchases, please be aware that items will incur a $10 dry cleaning fee should the item be returned marked with make-up, deodorant or any other visible stain.

Conditions:

No refunds or exchanges will be offered for products that have had tags removed, have been worn or washed.

No refunds or exchanges will be offered on products or any garments where the packaging has been damaged.

Australia the Gift is not responsible for the for freight costs in returning the items to our warehouse, except where the goods are deemed faulty in which case Australia the Gift will cover any postage costs. Please call +617 3352 4789 or email online@atgretail.com.au prior to sending goods back.

No refunds will be offered for freight costs where there the goods are returned but are not deemed faulty. In these cases, only the costs of the goods will be refunded.

Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke.