Mediacom Outage in Hiawatha, Linn County, Iowa

Mediacom is a cable television and communications provider in the United States and offers service in 23 states. About 55% of Mediacom's subscription base is in the 60th through 100th ranked television markets. It is the largest cable company in Iowa and second largest in Illinois.

@MediacomSupport Just had a problem getting CNN to come in on HD. I mentioned it to Mediacom Support on Twitter and they corrected the problem quickly. Much appreciated because no one should be without CNN.
Thank You Mediacom.

@JohnLegere Man I wish I’d be selected. Small town of <1000 people in northeast Kansas. 3 isp on offer - centurylink, mediacom, and some line of site service. Great t-mobile speeds at home so would strongly consider this service if available.

@AmberForIowa Mediacom isn't even an option for us and they're the fastest thing down here.
Where I'm originally from we used a service called Comelec which provided internet through a dish.
While this was faster than or prior provider there were still issues.

@MediacomSupport Took care of it things are working great. Much better than using the router you guys gave me by far. Programs are not glitching on my Smart TV. I can game without issues. You guys should be ashamed of yourselves.

When I asked mediacom support why I couldn't access my own router settings anymore she showed me the homewifi control panel and was MAD that I had accessed it via 192.168.0.1 previously because the router doesn't belong to me, and she lectured me for a few minutes.

So now I can't use my chromecast, again, and the chromecast itself is fine, still, and it's mediacom's problem, again, and now I'm locked out of the homewifi control panel because I tried the wrong password variations thrice. No option to email to reset the password.

So I've been dealing with some chromecast problems again and after working with the help lady to exhaust literally all other possible problems, we boiled down to it being a @MediacomSupport problem again.
She told me ISPs will sometimes change settings without telling customers-

@MediacomSupport so I went and bought a new Wi-Fi cable modem router that is compatible with MediaCom. But of course the great infallible tech support can help me get it set up, even though I was told they were able to do it. Terrible terrible terrible service!

It's just amazing what ISPs get away with. For over a year I've had 15% packet loss and every 10 minutes it spikes to 100%.
How many times do I have to call @MediacomSupport. If this were electricity or water who would be okay with those not working 15% of the month.
Ridiculous.