Europe, Middle East & Africa Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

North & South Americas - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Asia Pacific Region - Contact Center Masterclass Best Practice ConferenceIdeas and best practices from the elite in the region. They will share knowledge and information on key areas of contact center performance, employee engagement, customer service, social media and more

Best Contact Centers in the World - Global Contact Center Masterclass Best Practice ConferenceHear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives

News : Kean University Makes the (Up)Grade With Avaya Networking

#contactcenterworldSanta Clara, CA, USA, July 14, 2016 -- When it comes to technology and bandwidth usage, college students are above average consumers, arriving on campus with up to seven different devices. At Kean University, Avaya's future-ready network meets the increasing connectivity and performance expectations of students and staff, and addresses the security and scalability needs that the Internet of Things demands.

With 15,000 students and a small IT staff, Kean University requires a network infrastructure that's simple, sturdy and scalable. Avaya Fabric Connect and the Avaya Wireless LAN 9100 Series fit all the criteria: it was scalable to meet future needs, offered application control to help manage bandwidth and provides the simplicity that allows the IT department to be more efficient."Technology is important to the future of Kean University and its students, and Avaya is enabling our vision of 21st century learning."--Dr. Dawood Farahi, president of Kean University

"I like Avaya's completeness of vision. They're not looking at the voice, data, and Wi-Fi networks as separate entities but as a unified communications infrastructure. The whole cornerstone is the groundbreaking innovation from SPB, woven into every product, which allows us functionality, flexibility, and levels of security that weren't there before."--Joe Marinello, Director of IT, Kean University

About Avaya:Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.