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Special Meter Reading Requests

If you're purchasing or selling a home that has a water meter, your solicitor/conveyancing agent should arrange for a special water meter reading. This will ensure the unbilled water used by the previous owners is paid up to date.

Ifyou are enrolled in the Auto-Debit Payment Plan, you must notify the Property & Payment Services Office before the next withdrawal date to end your plan. Fill out the Metered Utilities Auto-Debit Plan Request for Change Formand send it to us to cancel your plan. This will stop future withdrawals on your property's utility account.

Special Meter Reading Requests

Have your solicitor request a special meter reading at least 2 weeks before your property's meter reading date. Meter readings are not available on weekends or statutory holidays.

If we can't accommodate your special reading request, we'll give you the next available date. We'll assume you accept this re-assigned date, unless you advise the Property & Payment Services Office otherwise.