Claims

Our aim is to advise you with the practical help you need to make your claim and have it resolved quickly and effectively.

For most claims, we will require a completed claim form. You can download a claim form on the download area or request one by calling 01622 683913.

Please note that motor claims should be reported by phoning your insurance company using the number on your policy document. If you are having trouble finding your policy document, most helpline numbers can be found here*. Most insurance companies run dedicated motor claim help lines and will take the accident details over the telephone and arrange repairs using one of their approved garages. This is the most effective way to get your car back on the road.

To find out more visit our FAQ section or if you have any queries please email us at .(JavaScript must be enabled to view this email address)

Policy Excess and no claims discounts

All claims submitted are subject to the terms and conditions of the policy. Any policy excess will be deducted from the amount settled. If you make a claim, your claims record will be affected which may result in a higher premium at renewal. If your claim is relatively small and no claims have been made within the current policy year, it may be worth checking with your Account Handler to see how your premium may be affected.

What you can do to expedite the claims process

To expedite the claims process you should:

Have your policy number to hand when reporting your claim;

Complete all information and do not leave any questions unanswered on the
claim form. If the section is not relevant, write “not relevant”. This will avoid any questions being raised later on;

Submit all documentation as soon as you have it and call or email us to make sure it has been received;

Make a note of your claim number and always provide this in written correspondence and when calling;

Cooperate with insurers enquiries and respond to correspondence as speedily as possible.