THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

Announcements

SELLER CENTER

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Automated Feedback not working

Hi,
I use selling manager pro, and I have selected the option to leave feedback as soon as someone leaves me positive feedback. I changed all the feedback comments to my own and deleted the generic ebay feedback comments. Its still leaving the generic ebay comments and its not using mine. I have checked with ebay - they keep saying they are going to fix the problem (its been 3 months now). I have tried everything. My feedback comments are fine as they have been checked by ebay staff, I have changed a few options on the automated feedback option such as leaving positive feedback as soon as someone pays me, but nothing works. Any ideas?