Call 585-473-3757

Yes. Our technicians can diagnosis about 90% of computer problems and provide an exact quote for the repair within the first few minutes of evaluating your computer. In cases where a diagnosis can't be determined immediately we may take it the unit in for further testing. Most of our repairs are a flat rate based on the type of problem. We require a deposit and approval prior to working on some types of repairs.

For example, if the laptop is dead and does not turn on e a flat rate motherboard repair of $229. We will require a $99 deposit paid up front and upon successfully repairing the item you pay the remaining balance. If it can't be fixed you can get a full refund of your deposit. Regardless if one circuit is bad or fifty circuits are bad the repair is always $229. We will not work of certain types of repairs without pre-authorization and a deposit.
Ask a representative for details.

Yes. We offer pick up & delivery service in Manhattan for $29. We only pick up laptops, we do not pick up desktops. You can also ship your computer to us. For more information about pick up / delivery / shipping please ourschedule a pickup page here.

Most software repairs are generally completed in 2-3 business days. Hardware repairs such as screen replacements, motherboard repairs generally take 5-10 business days. Rush service is available for $49. Repair work is mainly done during the weekdays; weekends are mostly for pick up and drop off. If you drop off your computer on Friday evening at 6PM it may not get looked at until Monday morning unless special arrangements have been made.

Yes. Rush service is available for $49. This will expedite your repair and will usually included next day delivery on any require parts needed for your repair. Please speak to a representative if you have a specific time or date that you need to have your computer repaired by. We can usually accommodate most deadlines.

We will hold your item for thirty (30) days from the day it was dropped off for repair.
You must pick up your item within this 30 days period or it will be considered abandoned and it will be disposed of.

Yes. We accept both laptops and desktop computer for recycling. We will securely erase any data prior to have the item responsible recycled. You can drop off your item at any time during normal business hours. There is no charge for us to recycle your item. We do not take CRT computer monitors.

We can give a estimate over the phone for most types of problems. However, there are some situations where we would need to run a through diagnostic prior to giving a quote. A representative will try to assist you as best as possible, when calling for a quote please have the make and model of the computer available .

In most cases you will not lose your data, the hard drive is a separate component from the rest of the computer and unless it has been damaged your data is probably fine. Feel free to ask a representative if there is any risk of data loss for your type of repair.

No. We do not accept credit cards over the phone. You can either pay in person with your credit card or we can e-mail your a Google Checkout invoice which you can pay online. When paying in person the credit card must be in your name and you must have identification.

Starting fresh can help free up disk space, speed up the computer and increase overall performance. Whether you just need a fresh start or maybe someone gave you either old machine; a clean install is a great way to go.We'll fully update the machine to ensure flawless performance of your applications.

Need to know

FIX MY PC ONLINE STORE

Our Mission

At Fix My PC, our mission is to provide quality value based expertise, to provide one of a kind scientific diagnostics using state of the art equipment, to provide repair services using high end technologies, and to help bridge the digital divide.

If you would like to talk to the Computer Muppet Guru just call and ask to speak to the Muppet. He loves to give free advice!

Muppet Sharon

Yes she really is brown and lovely!

Did You Know?

Fix My PC is a locally ownedcomputer and electronic repair facility.

You are neighbors with Fix My PC if you live in the surrounding area of Rochester and Monroe County, NY.

When you come to Fix My PC, you help improve your local economy and not an economy overseas.

At Fix My PC, we care about the repairs we provide. Whenever and as often as possible, our owners personally inspect each and every job we do!Rochester - Computer Repair

Fix My PC Guiding Principles

Expertise

Our certified experts at Fix My PC maintain their knowledge through ongoing extensive industry research and testing of current as well as future trends in computers and electronics.

Trust

Your trust is important to us as we provide you with scientific diagnostics using state of the art equipment, personalized repair service using special high end technologies, and educated recommendations to reduce future risks.

Value

Intelligent discussion, not high-pressure sales, is our tool to help give you the best value and return on investment for your repair service.

Experience

Fix My PC technical experts collectively have provided decades of experience in IT service and repair for commercial businesses, organizations, and other industry giants in the auto, construction, education, finance, Fortune 500, government, health care, manufacturing, real estate, telecommunication industry as well as other various industries.

Solutions

Fix My PC offers choices in custom solutions designed to fit your needs with a comprehensive line of services and support options for all your computer and electronic repairs.

What Sets Fix My PC Apart From Others?

*We are a full " In- House" service center.

*We provide quick computer repair service and upgrades.

*e 100+ certifications decades of experience and expertise.

*e a culture that is felt immediately where you get a sense of real repair service and not commercial sales.

*We are more interested in maintaining your existing machines or finding custom solutions for upgrades as needed rather than out right selling new systems.

*We prefer to consult with you to figure out your exact needs and offer objective suggestions reflecting our extensive knowledge from decades of experience.

Important Advice

Before You Choose A Repair Technician

*Ask for proof of qualifications ! (Ask your repair person to show you why they are qualified to service your item).

*Ask for proof of certifications! (There are hundreds of repair shops who have no certifications nor do they have any right to service your item). At Fix My PC, e over 150 lifetime certifications to back up the comprehensive line of services and support option offered; and e serviced hundreds of items just like yours.

*Ask for proof of at least three previous repair jobs they have completed.

*Ask for proof of at least three references with phone numbers and call at least one for authenticity.

Before You Pay Anyone

*Again, ASK FOR CERTIFICATIONS & PLEASE TAKE HEED TO OUR ADVICE! ( Do not let an unqualified and uncertified person who may have failed at everything else in life service your item. Without credentials, they can pose a high risk of to your item).

*Ask, DO THEY HAVE A PUBLIC SERVICE CENTER? Fix My PC service center is located at 1379 WEST RIDGE ROAD (WE ARE MOVING TO A NEW LOCATION DECEMBER 31st. It is 1379 Wets Ridge Road across from Home Depot). We offer 24/7 call support. ( It is never a good idea to go to a house, basement, or garage of someone who claim to be a repair man. Why put yourself at risk of danger, scam, and liability?)..

*GET A written CONTRACT with a price quote and PROOF they are a LEGAL BUSINESS ( Tax ID Number).

Without the above items and practices, You have no legal obligation to pay them.

DID YOU KNOW?

You BECOME the employer and you can be found responsible for any injuries or loses they suffer while working on your electronics.

Thats Right!

For example, if they simply fall on your front walk you are responsible. If they so much as cut their finger and need stickes the same rules apply.

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Accurate & Detailed

Upon arrival at Rochester Fix My PC 585-473-3757, your item will go through a complete diagnostic performed by our certified technicians. Once your diagnostic is complete, a service adviser will contact you with the results of the diagnostic along with options on getting your item repaired.

Flexible Options

Free With Any Approved Repair

Our complete diagnostic is free with any service or with any approved repair. If you decide not to have any repairs or services performed on your item, there is a $38 decline fee (*or less) to cover DIAGNOSTICS.

* Fee depend on type of item signed in for diagnostics.

With over 100+ certifications, Fix My PC always go above and beyond the digital divide to educate you before and after the repair process. Advice, tips, tricks, and recommendations are always given on how not experience the same problem again. Check out the latest specials for coupons and discounts.

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