Shipping Policy

To preserve the freshness of our products many orders are put together as received.
During times of heavy demand this may result in some orders being processed at a slower rate.
We process the orders in the sequence that they are received.
Orders of In-Stock Items placed by 2 pm Eastern Standard Time ship next business day.
Packages are delivered by UPS Monday-Friday, between 8am and 6pm.
For further shipping questions please contact a sales representative at our storefront by phone (302-738-7009) during our hours of operation, or email us at joe@howdoyoubrew.com.

Business Days are Monday - Friday.

Standard Shipping Methods:

UPS Ground

Delivery time within the 48 contiguous U.S is 1-5 business days from time the order is shipped, zone dependant.
Delivery to Alaska, Hawaii and Puerto Rico is 6-10 business days from time the order is shipped, zone dependant.

Expedited Shipping Methods:

3 Day Select

Guaranteed UPS delivery time of 3 business days from the time the order is shipped.
Packages are delivered Monday - Friday, between 8am and 6pm.
This service is only offered within the contiguous U.S.
In-stock orders placed by 2pm Eastern Standard Time ship next business day, with guaranteed UPS delivery time of 3 business days.

2nd Day Air

Guaranteed UPS delivery time within the contiguous U.S. of 2 business days from the time the order is shipped.
Packages are delivered Monday - Friday, between 8am and 6pm.
In-stock orders placed by 2pm Eastern Standard Time ship next busniess day, with guaranteed UPS delivery time of 2 business days.
Next Day air shipping outside the contiguous U.S. will take 1-2 additional business days for delivery due to extended shipping distances.

Next Day

Guaranteed UPS delivery time within the contiguous U.S. of 1 business days from the time the order is shipped.
Packages are delivered Monday - Friday, between 8am and 6pm.
In-stock orders placed by 2pm Eastern Standard Time ship next busniess day, with guaranteed UPS delivery time of 1 business days.
Next Day air shipping outside the contiguous U.S. will take 1-2 additional business days for delivery due to extended shipping distances.

Shipping Exceptions

Gift Certificates

Physical Gift Certificates ship seperately from your order via USPS Standard Post.
Any other items on your order will be shipped via the ship method that you select at checkout.
Physical Gift Certificate recipient address must be USPS - deliverable.
USPS delivery time within the contiguous U.S. is 5 - 8 business days from the time your Gift Certificate shipped.
USPS delivery time to Alaska, Hawaii, or Puerto Rico is 15 - 18 business daysfrom the time your Gift Certificate shipped.

P.O. Boxes

UPS cannot ship to P.O Boxes. Please do not use a P.O. Box in your shipping address - this may delay your order.
If a P.O. Box is used as a shipping address we will contact you to determine alternative shipping methods.

Outside the Contiguous U.S.

How Do You Brew does not ship Internationally. Orders to Alaska and Hawaii are shipped via UPS.
UPS Ground Delivery time to Alaska, Hawaii and Puerto Rico is 6 - 10 business daysfrom the time the order is shipped, depending on the zone.

2nd Day Air and Next Day Air shipping outside the contiguous U.S. may take 1 - 2 additional business daysfor delivery due to extended shipping distances.

We do not guarantee viability of liquid yeast shipped outside the contiguous U.S. and recommend that
customers in these locations choose dry yeast instead.

Military APO/FPO

How Do You Brew cannot ship to APO addresses.

Personal Checks & Money Orders

Payment by personal check or money order may delay shipment if your order is not placed by telephone.
Orders will not be shipped until payment is received.
Personal checks, once received, may be held to verify funds before the order is shipped.
In order to determine the charges, customers paying by check or money order should place order by telephone.
If payment is not sufficient to cover shipping costs, the order may not be sent.

Make checks or money orders payable to How Do You Brew, INC.

All checks and money orders should be sent to:
How Do You Brew, INC.
203 Louviers Drive, Newark, DE 19711
You can also contact us if you have any questions.
Phone: (302) 738-7009
Email: joe@howdoyoubrew.com

Returns & Refunds

Thanks for shopping at How Do You Brew.
If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
Only non perisable items are returnable.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Restocking Fee: 15%

Sale items

Sale items can be refunded unless otherwise stated at time of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to you by check.
You will receive the credit within two weeks.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs at the time of purchase is non-refundable.

How To Return Your Item

To return an item to us, please mail it to the following address:
How Do You Brew, INC.
RETURNS DEPARTMENT
203 Louviers Drive, Newark, DE 19711
You can also contact us if you have any questions.
Phone: (302) 738-7009
Email: joe@howdoyoubrew.com

Contact Us

If you have any questions on how to return your item to us, contact us.