I've been reading through the malware removal tool section and have attempted to download some, but ZA delivers a 404 or forbidden message. How to get past this issue?Thanks,Christine

Operating System:Windows XP Pro
Product Name:ZoneAlarm Pro

April 17th, 2009

GeorgeV

Re: Malware Removal Tool Downloads Blocked

<BLOCKQUOTE><HR>CatholicHome wrote:
I've been reading through the malware removal tool section and have attempted to download some, but ZA delivers a 404 or forbidden message. How to get past this issue?Thanks,Christine

Operating System:Windows XP Pro
Product Name:ZoneAlarm Pro

<HR></BLOCKQUOTE>It is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country,
without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..-------1.) 404 or forbidden message - this is usually displayed by the WEB-SITE Server, to let you know, a.) the Site was Too Busy when you tried to display that Web-page, (Try again later) or b.) your Browser times out before the Web-Page could be downloaded to your Internet Temporary Folder..2.) solution.. Clean or clear out your Cashe and Temp files.. Empty your Recyclwe Bin and try again..3.) try these Web-links..NOTE: the steps below works only if you are on the latest versions of ZA (7.0.470.000 or later). If you are not, please update.
Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

1. First Disable system restore; 2. Set ZA antispyware to "Deep inspection scan" under the advanced options on ZA antivirus/antispyware tab (detection);
3. Reboot in SAFE MODE WITH NETWORKING;
4. Manual run ZASS (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
5. Run a full ZA AV/AS scan;
5. Reboot in Normal Mode
6. Set ZA antispyware back to recommended settings ("Intelligent quick scan")7. Now Ensable System restore