Acquiring new customers is expensive (five to ten times the cost of retaining an existing one), and the average spend of a repeat customer is a whopping 67 percent more than a new one. So, sure, put some energy into new business development, but make sure your salespeople know that coming u ...
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The more a company knows about its customers, the better and stronger is the relationship with its customers. Many companies reward the wrong and disloyal customers with prizes and gifts and they do not recognize their real fans. The identification of the current and future customer wishes and th ...
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Heiko Gosewisch is joining the Berlin-based LDB Gruppe to strengthen its team in the area of software connections to manufacturer systems. Gosewisch, who is 47 and comes from Bremerhaven, most recently spent ten years managing projects for a software manufacturer, where he was responsible for the ...
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For more than 40 years LDB Gruppe has provided their customers with comprehensive services from market research to development of advanced customer retention systems to individual direct marketing actions with process-oriented systems and solutions. This is mainly based on the extensive know-how ...
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A recent award for their extraordinary performances in the preceding year was a reason to be glad for 50 contractual partners of Volkswagen AG. They achieved this honour not only by their very good sales figures for new cars, but also by their peak values in customer satisfaction with sales and s ...
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Use check-in effectively to enhance customer loyalty
With its comprehensive solutions for computerized check-in services, API Automotive Process Institute GmbH gives car dealerships the ability to collect extensive information on the status of their vehicles. Thanks to the ...
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Recently Mercedes-Benz Sales Germany has awarded the service providers of its trade and retail organization in a total of ten categories. Three times companies came to first place which work with different solutions of the LDB Gruppe. At this point we would like to congratulate these companies. ...
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Making positive customer feedback visible online
Internet users spend every fifth minute online on social media websites. So media such as these are a natural choice as platforms for positive customer references. With the new Like’n’Tell solution from LDB, you can publish positive feedback ...
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