Symptom

You tried to reject a Warehouse Request, however you received the following errors:

a) Error while canceling confirmation item

b) Action failed

c) Cancellation not possible; in-transit quantity exists

Reproducing the Issue

Go to Outbound Logistics work center.

Select the Warehouse Requests view.

Search for and select the desired Warehouse Request.

Choose Reject Request button.

Receive the errors.

Cause

You are unable to reject the warehouse request due to the existence of In-trasit quantities that needs to be reversed first.

Resolution

Go to Outbound Logistics work center.

Select the Task Control view.

Search and select the task related to the warehouse request you want to reject.

Select the option Confirm.

Change the actual quantity of the line items to Zero.

See that after changing the quantity to zero, the option to reverse the in-transit quantity will be shown.

Select the option Reverse.

Choose Save

Please note that during this process the system will trigger the message: Quantity update not possible; reverse in-transit quantities and save. This is an expected behavior and will vanish once the described process is applied for all line items of the task.