I've been with these guys for over 20 years for wireless, back when they were BellSouth Mobility, and have used their landline, DSL, and U-Verse service as well. Although I've gone through many issues with them, I've always been able to get them resolved in the long run.

Very average coverage anymore in our area. It's not like AT&T just started taking towers down or anything, but I can definitely notice a degradation in coverage for our area. It used to be that Verizon didn't cover very well outside of the city, and AT&T covered pretty much everywhere. Anymore, it is essentially Verizon coverage in the city and all along every major highway. Once you get out into a rural area off the highway, goodbye Verizon coverage and pray you get AT&T. Another gripe I have is the in-store support. You have to wait an incredibly long time, at any store, every time you go in. Even if you want to pay your bill or buy a phone. "Can I give you money? No? Okay I'll wait longer." You have to wait longer than the DMV and the post office combined. Half the time I just walk out because it is over an hour, at any store. Verizon in-store is always fast. Fast service, better coverage, for a slightly higher cost. Can't believe I have used AT&T for as long as I have.

I moved from another carrier in order to get an iPhone as part of a promotional deal my wife found. AT&T has had good speeds and their billing is easy to understand. They quickly followed T-Mobile with the data rollover feature which comes in handy. My only real disappointment with AT&T is that their coverage is poor in rural areas, which is where I work some of the time. For urban areas, it's great.

Our experience with AT&T has been nothing but positive since we rolled out over 1000 mobile devices in the last 2 years. We consistently have data coverage in areas that the service from other carriers is weak to non existent.
I've never experienced a case of their "losing" our account and ordering has always been extremely straight forward.

AT&T is an antiquated, outdated company that thinks it's still a monopoly. Do yourself a favor and steer clear of any and all of their products, as their customer service is so bad you will never be happy with them.

I recently switched over to ATT for internet. My experience so far has been something to be desired. My connection drops in and out constantly. I am constantly calling support and everytime they want me to power-cycle my modem. I do and the connection returns only to drop out again a couple hours later. Everytime I call they refuse to send a tech out because the say the problem is fixed over the phone. I am switching back to Time Warner next month I think and I hate time warner.

Works great for me. I have not really been disappointed in the service that ATT has provided. They seem pricey at times but until I am disappointed in the quality of service I have been receiving I probably will not be switching any time soon.

I used AT&T wireless for a few years. They weren't impressive with regards to service, billing or quality. I wound up changing from them earlier this year when my contract was up and I haven't looked back since then.

I switched to Cingular, which was bought by AT&T, in 2006. I have had no issues with service, bills or anything relating to my cell service. Most of my family is on AT&T, so calling them is free and the deals we get on new phones is pretty awesome. Very happy with them overall.

Others may have issues with AT&T but I'm honestly very happy with them. I have a large family and we have 4 phones on the plan currently and yes it is expensive but the performance of the phones and the performance of the network have not failed us. Customer service at our local storm is impeccable.

Never really cared for their mobile service. Have experienced a lot of dropped calls and distortion with their members in the past. Also, have had issues with texts being sent and received hours to days after they were created.

I have been an AT&T customer for over 10 years now. I do find though that coverage (in Northern California) is not as good as it could be. Prices are fairly high. But I will say that anytime I needed support, or had to go into an AT&T store, that service was great.

WAS fastest and most reliable in Vegas. Then I went from "more bars" to no bars in the same location. Local techs were less than helpful, and phone support was the worst I've ever experienced from a telco (wireless or otherwise).

After years of issues, AT&T is now neck and neck with customer support and pricing with Verizon Mobile with our users.After years of issues, AT&T is now neck and neck with customer support and pricing with Verizon Mobile with our users.

As with any wireless service quality depends on location. Where I am there are only 2 carriers that are any good and AT&T is one of them. I have had AT&T for over 10 years and it works fine here. I don't travel much so I can't say for the rest of the world. I have also compared my AT&T plat to others and it is the cheapest too.

The coverage here in southern California is not as good as it could be. There seems to be spots where calls will drop every time and inside building penetration just doesn't seem as good as some of the other cellular networks.