Customers with Disabilities

Adaptive Driving Devices

National is committed to providing a range of Adaptive Driving Devices for our customers with disabilities. Adaptive Driving Devices include hand controls, left foot accelerators, spinner knobs, and pedal extenders. Such devices are available at no additional charge.

While National will use good faith efforts to satisfy requests for vehicles with hand controls, left foot accelerators, spinner knobs, or pedal extenders, as soon as reasonably practical, we may require up to two to three business days notice for vehicles equipped with Adaptive Driving Devices depending on the location of the branch where such a vehicle is requested. However, at certain major airport locations, vehicles equipped with Adaptive Driving Devices may be available with as little as 8 or 24 hours advance notice. The foregoing timeframes are subject to delays beyond National’s reasonable control.

Surrogate Drivers

Customers with disabilities who do not have a driver's license can still rent with National when accompanied by a surrogate driver who presents a valid driver's license. Minimum age restrictions and other normal rental qualifications apply, but there is no additional charge for the surrogate driver and the surrogate driver need not produce a credit card or otherwise be required to meet our financial underwriting requirements.

To Make a Reservation

For more information or to make a reservation; please call our National Reservation Center at (888) 273-5262. National accepts relay calls. Deaf or hard of hearing users of TTY devices, please dial (800) 328-6323.

Customer Service

For customer service inquiries relating to customers with disabilities, please call (888) 273-5262, email us at mobility@nationalcar.com, or TTY us at (800) 328-6323.