Hi, I'm working on an ebook for an author who has videos on her website that I would like readers to have the ability to click on a hyperlink in the ebook to watch the appropriate video on her site. I'm exporting to an interactive .pdf file.

The problem is that two different error messages come up from the hyperlinks in the .pdf file. One is:

This document is trying to connect to: file:///Users/...

If you trust this site, choose Allow. If you do not trust this site, choose Block.

The site that has the videos was created with wordpress. The developer sent 'alternative' urls to use, and also tried creating a separate page that is outside wordpress, and they all bring readers to the 2nd error message (that they're lost).

I checked, all the urls I'm trying work outside of the .pdf files created by InDesign.

I don't know why it doesn't work with you. I'm on windows CS6. Try this: create a new document, enter just the URL in the text box. Follow the 2 steps I gave you (nothing else) and then export it to PFD interactive. Tell me if you see a difference.

Don't know what else to tell you. As shown in post 4, what I get in the PDF is exactly the URL you mention and when I click on it, it takes me to the website. I'm using Google Chrome by the way. Did you check the link I gave you? I think there's a script that you can run to fix the problem with the conversion of the hyperlinks.

Are you sure you are following exactly the steps I gave you? Enter the URL, select it (highlight it) then use New Hyperlink from URL (if you choose Convert URLs to Hyperlinks it won't work).

Hi, I just read the thread to the link that you offered, and I don't know how to run a script. Is this done with the terminal application? I drag the indesign file to the terminal screen and then copy/paste the script and hit return?

And yes, I followed your instructions correctly (mostly because I already know how to create a hyperlink), as was verified when I allowed the adobe tech access to my computer screen.

After an hour on the phone with tech support, they are washing their hands of this because I can create successful .pdf files that go to adobe's site... the tech support guy threw it back onto the wordpress developer.... but I'm not so sure that I buy that. Indesign is definitely changing the url address during export, and I don't understand what the wordpress developer can do about that.

Do you know how I can use the corrected html doc (I can export to an html doc, fix the url in there and save the correction, but then I can't get the html doc back into indesign without all the code showing... again did a quick "chat" with tech support, and they've again got nothing.

SO, if you don't mind explaining how to run a script, or how I can turn an html doc into an epub I will be most grateful and happy to try anything.