Florrie Mitton - Enchanted Garter

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Not in love? If you are not completely satisfied with an item, you may return it for an exchange or refund. (Please see the below Terms & Conditions to determine eligibility).

HOW TO REQUEST A RETURN

Go to www.kallone.ca/returns and enter your order number (begins with ORD) and the email address associated with the order. Click “Return Items”.

Select the item(s) you would like to return and click “Next”.

On the Reasons for Return page select the quantity of each item that you would like to return and select the reason why you want to send your item(s) back.

Select your preferred return method – whether you prefer a prepaid shipping label* (return postage of $10 will be deducted from your refund) or to use your own shipping provider.

On the Confirm page, review that all of your return information is correct and click the “Confirm” button.

You will then receive an email that includes a confirmation once your return request has been approved, your return number and your prepaid shipping label if requested. Please be sure to send and have your return package postmarked within the 14 day return policy.

*Prepaid shipping labels are only available for orders within Canada

RETURN & EXCHANGE TERMS AND CONDITIONS

ONLINE

We will gladly exchange or refund (in original tender) regular-priced, new merchandise within 14 days of the shipping date at our Online Distribution Centre or in store. After this time, an exchange or store credit onto a gift card will be issued for a period of up to 30 days from the shipping date.

If "Pick-Up in Store" was chosen as the shipping option, the initial email notification that your item is ready will act as the date the order is received.

Sale and discounted items can be exchanged or returned for store credit on a gift card within 14 days of the shipping date.

Merchandise must not be washed, worn, or damaged and must be in the original state with all tags attached.

Original invoice must accompany returned item(s) in order for the return to be processed.

Refunds will be processed within 3 days of the receipt of a returned item. Any original shipping charges will not be refunded.

NON-RETURNABLE ITEMS

Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.

All custom/special orders are final sale.

Gift cards cannot be returned or exchanged for cash. All returned items that were purchased using a gift card will be refunded as a store credit onto a gift card.

GIFT RETURN & EXCHANGE POLICY

Gift returns can only be made in stores. Gifted items are only eligible for exchange or a store credit on a gift card.

IN-STORE

Items can be returned for in-store credit or exchanged within 10 days of original purchase. Gift returns can only be made in-store. Returned items must be in their original state and deemed to be unworn with a copy of the original receipt in order for be accepted. No exceptions apply.

There are no refunds for purchases made in-store.

NON-RETURNABLE ITEMS

Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty.

All sale and discounted items are final sale. *This includes, but is not limited to, items sold on special promotion days such as Black Friday, Boxing Day, etc.

All custom/special orders are final sale.

PRE-ORDER

Pre-orders will be treated the same as online orders.

If "Pick-Up in Store" was chosen as the shipping option, the initial email notification that your item is ready will act as the date the order is received.

I obtained a physical gift card and the code isn't working online.

Try entering the number twice. Example: Card Number - 12345, enter 1234512345. If that doesn't work - give us a call or shoot us an email and we will look into it further for you.

I'm interested in an item from a brand that you carry but I do not see the item and/or size available on your website.

We try our best to bring in the hottest pieces from each collection, but we are only human so sometimes we may miss something that you absolutely love. Not to worry - contact us letting us know the style, colour and size and we will see if we can place a special order for you. Please note that in this case, the item will be final sale so make sure you know your sizing, etc. If you have questions about the fit, just ask us and we can find out how the item fits compared to the pieces that we carry so that you have a better idea of what size to order.

How can I track my order?

Every order that is shipped to a Canadian address will have a tracking number provided to you that you can track at canadapost.ca. If you placed an order from outside of Canada and did not specifically request/pay for tracked shipping you will not receive a tracking number as it is shipped via International Air Mail. The reason for this is that the tracked method is signficantly slower and we want to ensure you get your purchase as soon as possible.

I never received my order.

If you have been notified that your order has been shipped yet you never received the package first consult our shipping policy to see if it is within the regular shipping period (sometimes things get held up at customs, etc.). If the regular shipping window has passed and there is still no sign of your package, contact us and we will reach out to the postal service to see what is going on.

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Florrie Mitton garters are handmade in England using luxury materials and exclusive designs to make them unique and original. The Enchanted Garter has a silk band with the perfect amount of lace and a pretty pink bow finished with a tiny pearl.