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Hotel Night Auditor

Hyatt Regency Houston Galleria

About This Job

Job overview

As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

The ideal candidate will:

Have one year of hotel, customer service and/or accounting experience.

Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.

Have strong computer skills and brand POS experience.

May fulfill Manager on Duty shifts.

Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.

Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.

About This Employer

Managed by

Our Hotel

Located next to the Houston Galleria in Uptown Houston, Hyatt Regency Houston/Galleria is steps from the city’s most fashionable shopping, dining, and entertainment. 325 luxurious rooms featuring modern décor & amenities, stunning city views, luxurious bathrooms, a mini-fridge, coffee maker, complimentary WiFi internet, and 55” HDTVs. Select rooms include Regency Club Lounge access. The Hyatt Regency Houston/Galleria makes staying fit while traveling easier than ever. Designed for the modern traveler on the run, our 24/7 StayFit™ Gym provides everything guests need for a total body workout. We have free weights for some muscle building, or go for a spirited run on the treadmill. Our state-of-the-art equipment also includes an elliptical cross trainer and recumbent cycle.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better! Now is a great time to join Aimbridge, the largest hotel management company in North America. Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand! Scale means opportunity, and here’s what that looks like at Aimbridge:

Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.

Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go! When you join Aimbridge, your professional network will instantly expand. You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!

Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about! We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.