Answer my Security Questions (option)

Continue to the “Enter a New Password” section in this user guide to complete the process.

If you do not correctly answer all the questions, you will get an error and will be presented with 3 randomly selected security questions.

Enter a New Password

Enter and confirm your new password. The password must meet the following requirements: • Must be at least 12 characters long
• Must contain 3 of the following 4 components:
o An uppercase letter from A – Z o A lowercase letter from a – z
o A number from 0 – 9
o Include at least one of the following special characters: , . ‘ ~ ! # $ % * ( ) |
Note: Common phrases, spaces and other special characters are not supported.

Select the “Finish” button.

You will receive a web page confirmation that your password has been reset.

You can now navigate to any supported service to sign in. Depending on how you started this process, there may be a “Click Here” link to lead you back to the services you were initially trying to access.

Frequently Asked Questions

Your information is protected.

If you enter data for Authentication Phone or Authentication Email, it's not visible in the global directory. The only people who can see this data are you and your administrators. Only you can see the answers to your security questions.

Why can’t I use other special characters?

The limited list of special characters has been determined to be compatible with all systems that share this sign-in credential. In some cases, a non-supported character will be accepted but may cause issues when signing in to another system.

What is a “Common Phrase”?

For security reasons, the full list is not available; however, “Common Phrases” are a combination of characters that are well known to attackers. These phrases are not allowed to prevent you from unknowingly creating a vulnerable password. Some examples of password that should not be used are “Password1234”, “QWERTyuiop!@#$” or ”Abcd12345678.”