USB-eLicenser serial number (ID, dongle, key)

Open the eLicenser Control Center (Mac: Applications, Windows: Programs). This is the license management tool that is being installed along with any Steinberg software.

All detected USB-eLicensers with a 12 or 13 digit number will be shown.Possibly, an installed Soft-eLicenser (a virtual license container on the hard disk) with a 20 digit number will be displayed as well, too.

Steinberg Zero Downtime, our license replacement service, only covers USB-eLicensers that are registered with a MySteinberg account. Registering requires the USB-eLicenser serial number. If you don't know the serial number of a defective/lost/stolen USB-eLicenser that you haven't registered yet, you have the following options:

Send us an activation code with which you've downloaded a license onto the USB-eLicenser to register with your MySteinberg account.

Send us an eLicenser Control Center support file:

Install the latest eLicenser Control Center.

Open the eLicenser Control Center. (Mac: Applications, Windows: Programs)

Select 'Create Suppor File...' from the 'Support' menu.

The USB-eLicenser number also might have been captured in a log file from which our support team can retrieve the ID. If applicable, the log file can be found here: