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The hotel has seen better days - it is now a little tired, with for example, big plasticky phones in all the rooms. It is also by a very busy road that can be noisy. That said, the location is good for the centre of...More

We needed a nice place, close to the downtown GR hospitals for a good price, on zero notice. This was a nice hotel, clean, great staff in the process of upgrading. Our excellent rating is based on location, parking, staff and value and amenities vs...More

Went to G.R. to brewery-hop with friends and booked 2 rooms at a rate of $173 each. When checking in, the rate said $196 and I confirmed that this rate had already included taxes and fees. I was told that it did. When the receipt...More

Courtney,
Thank you for taking the time to post. I am so sorry to hear about your experience, and want to assure you that the appropriate measures have been taken in order to ensure a situation similar to yours can be avoided in the future....More

Nasty Smelly Hotel with Bed Bugs. Staff and Management doesn't Care. They Over Charge and they deny everything. Do not stay at this hotel. Many other good options in area. I am a IHG spire . elite member and have never had to write a...More

Jim,
I'm very sorry to see this post.
The Holiday Inn Grand Rapids Downtown is a completely non-smoking facility in accordance with Michigan State Law. As such, upon arrival we have all of our guests initial their registration cards acknowledging that any evidence of smoking...More

The title says "close to attractions"; both the Public Museum and the Gerald Ford Museum are across the street. This Holiday Inn is located on Pearl Street, just across the bridge from the Amway Plaza. It is within walking distance of many restaurants, bars, Van...More