Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,688,265 users had to say

I've used Resolver on several occasions and always had a good outcome. They give great service - have recommended a few times to others with complaints!
Shell D
via facebook

Once Resolver got involved they started to listen and thankfully we got everything sorted out!
Pam N
via facebook

resolver is the problem solver! You have really help solve my issue, BT did not respond to begin with but then they have come back and been really helpful in resolving my issue
Jason Groenvelt
via email

Caerphilly County Borough Council provides

Using Resolver, you can submit an issue about 12 services offered by Caerphilly County Borough Council. Your case will be sent to the correct person or team at Caerphilly County Borough Council and escalated at the correct times, to the correct person, if required.

Caerphilly County Borough Council Adult services

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all four levels of Caerphilly County Borough Council complaints.

Caerphilly County Borough Council Environmental

Caerphilly County Borough Council Freedom of information

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all four levels of Caerphilly County Borough Council complaints.
If your complaint is not resolved by Caerphilly County Borough Council, you can then package it up and send it to the Information Commissioner’s Office .

Want to start a complaint about Caerphilly County Borough Council?

Frequently asked questions about Caerphilly County Borough Council

How do I make a Caerphilly County Borough Council complaint using Resolver?

If you want to make a complaint about Caerphilly County Borough Council using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Caerphilly County Borough Council case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Caerphilly County Borough Council, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Caerphilly County Borough Council, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Caerphilly County Borough Council complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Caerphilly County Borough Council contact details press the button below

About

To help you get the best response from your Caerphilly County Borough Council complaint Resolver guides you through every step of the process.

To help you get the best response from your Caerphilly County Borough Council complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Caerphilly County Borough Council complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.