Customer Success Manager

Description

Company Description

Yello’s talent acquisition software enables companies to humanize the candidate experience by providing unprecedented speed and transparency throughout the candidate journey. Founded in 2008, Yello supports hundreds of organizations globally by serving as a key strategic partner in optimizing recruiting operations and talent relationship management.

In 2017, Yello closed a series C funding round of $31 million and continues to grow quickly. We’re looking to hire people who believe nothing is impossible, love to learn and be curious, can be accountable for success, always enjoy the journey and will own their personality. If this is you, come grow your career with Yello.

About The Role

The Customer Success Manager manages the overall relationship with assigned clients and is responsible for product adoption, ensuring retention, driving growth and overall satisfaction. He/she works with clients to maximize the use of Yello Solutions and establishes a trusted advisor relationship by working with clients to deliver value of products and services.

Since we are looking for a Customer Success Manager who has strong communication skills and can delight our clients, we are requiring a cover letter in order to be considered for the position. When submitting your application, please let us know why you believe you are the best fit for the position AND some information about your client-related experience. We look forward to getting to know you!

How You'll Make An Impact

Works with clients to identify goals and key performance indicators that define program objectives

Proactively forecasts and communicates at-risk customers and assists in defining mitigation strategies for securing retention in conjunction with Yello’s Account Management team

Assists in the development of long-term plans and prioritizes client requests to maintain a high degree of confidence and trust with clients

Coordinates and manages commitments across a team of Yello resources leveraging subject matter experts to support client requests. Provides updates and follow-ups to customers on outstanding issues, requests, and escalations

Coordinates regular account reviews by gathering and presenting status of customer goals, issues and roadmap requests. Produces reports that include data supporting the value delivered through usage of the product

Creates advocates by ensuring that clients achieve program goals while maintaining strong relationships

Effectively multitasks and manages multiple priorities simultaneously

What We're Looking For

2-3 years of account management or customer success experience in the SaaS industry, preferably in the HR Technology space

Proven ability to multi-task and thrive in a dynamic, fast-paced, high growth environment

Strong written and oral communication skills

Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame

Strong diagnostic skills and with attention to detail and proven ability to define creative solutions to complex problems

Proficient in Excel and PowerPoint

Exposure to Applicant Tracking Software is a plus

Additional Information

We are the trailblazers in our space and we continually strive to learn and grow, but there is always time to celebrate a colleague's birthday or a recent success. We dress casually, have one of the best views in the city and the whole team sports Apple laptops. Our CEO Jason Weingarten and President Dan Bartfield always have their office doors open. And with opportunities for professional advancement, medical, dental and vision insurance, and a 401K match – Yello has you covered.