About Feedback:Thanks so much for your purchase, Hope you can get perfect dress in our store. If you have any question about order please feel free to contact us.we will try our best to help. Much appreciated if you can leave a 5 STAR positive feedback if you are satisfied with our items and services.

FAQ

Q: How long after I order will I receive the dress?

Normal time: within 25-30 days (It usually takes about 30 days delivery from November to the next year may because of the time frame is shopping season.)Rush order: within 20 days Even Earlier , please add $30.00

Q: Is a petticoat included in my order?

Petticoats are not included in any orders. You will have to order separately. You can buy a petticoat in our store.

Q: How do customize the measurement?

You can choose custom sizes or custom color options. Then leave the detailed measurement in the shopping cart when you place an order.

Q: What is your cancellation policy?

Unpaid order: could be cancelled within 1-2 days.Paid less than 3 days, 50% cost of dress and shipping cost could be returned,Paid at 3-20 days, 30% cost of dress and shipping cost could be returned.Dress has sent, can't return the payment to you.

Q: How can i order the dress if i have some color and special request for the dress?

You can kindly offer me a note when placing the order. You can write down the color, measurements you need and special requirement in the note. And most importantly is that please kindly offer me your phone NO. in the note for shipping!

Normal time: within 25-30 days (It usually takes about 30 days delivery from November to the next year may because of the time frame is shopping season.)

Rush order: within 20 days or Earlier, please add $30.00

Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .

Shipping: by USPS, UPS or DHL.

Payment: Paypal, Credit card, bank transfer, western union and so on.

My dream is to see the smile of each girl who wears the beautiful dress i make for them. But maybe sometimes i can not cater to all the taste of girls, some customers want to return or get a refund for the dress.Here are some points you should pay attention to!

Refund Policy:

Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.Please notice, if i make the dress size wrong, the dress can be returned or exchanged, but if you chose the wrong size, sorry to tell you that the dress can not be returned as each dress is made to order. hope your understanding. :)

In order for your return or exchange to be accepted, please carefully follow my guide:

1. Contact me within 2 days of receiving the dress.2. Provide me with photos of the dress to show evidence of damage or bad quality, this also applies incorrect style and color etc. If the dress size has some problem, please kindly offer me the professional tailor's measurements with tapes on it for the bust, waist and hips to demonstrate I made the dress measurements wrong before contacting me. Thanks very much!3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.4. The tracking number of the returned item must be provided together with the reference code issued.5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.6. You are required to pay for the shipping fee to return or exchange the dress.

VERY IMPORTANT:

1. Please kindly check the dress with the courier face to face to guarantee the dress is in good condition.2. For the color difference, I have to admit, it is a nerve racking problem. And the color difference can be caused by the different computer setting, the Screen Resolution and so on. Some color difference can not be avoid for online shopping. And if you choose to make the dress in black but i made the dress in red, then it is my problem, i will make a new dress for you or refund you 50% for the wrong color. But for the difference of white and ivory, it is very small difference and some customers may think the ivory dress i made for her is white, but indeed it is ivory. In her heart, she needs a more darker color, then she needs to choose the color beige but not ivory. Please kindly make it clear when choosing the dress color. Or you can contact me if you have any color problem before placing the order.3. For the fitting, if you have gain or lost weight after you offered me the measurements, please kindly alter the dress in your local tailor's shop instead of sending back the dress for return.