Product Details

Vendor Details

Dude Solutions

www.dudesolutions.com

Founded 1999

United States

About Dude Solutions Insight

Dude Solutions Insight creates a seamless, simple way to keep track of all the assets on your network without the added bulk of individual agents on devices. IT Asset Discovery leverages agentless discovery to identify and create an inventory of all IP-addressable devices on a clients network using a Proxy Adapter and Discovery (PAD). The PAD is a Windows Service that is deployed and resides on the clients network.

Pros: What I like most about Dude Solutions in using SchoolDude is how I can manage my ticket count. I can customize what's in my queue to see what should be move to the top of my to do list. I like that you can also comment and transfer tickets to different people within your department and they have the ability to see what comments have been entered.

Cons: What I like least about the about the software is how slow things take to load. It would not be an exaggeration when saying it takes 3-4 minutes to pull a ticket up, then another 3-4 minutes for a tab to load if its been selected, (lets say the notes tab to enter new notes in the ticket) then another 5 minutes for the ticket to update with the new notes and finally another several minutes to change the ticket from open to close to remove it from your queue.

Overall: My overall experience using Dude Solutions have been subpar. If things loaded infinitely quicker, this would be an effective resource.

fails to keep up with the times

Sep 17, 2018

Matt C.

Network Technican

Education Management, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

1/5

Overall

2
/
5

Ease of Use

1
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The price. We bundle the IT ticket system with other "Dude" products, so it was pretty inexpensive.

Cons: You get what you pay for. Mobile interface is horrible. Password system for end users is ridiculous. No email / AD integration. Software has been almost the same for over 10 years with no improvements. Seriously, the last thing we need is the end user calling support for support on the IT Ticket system.

The Dude Does Not Deliver

Dec 26, 2018

Verified Reviewer

Food Production, 51-200 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This was a low cost solution for help desk. We chose it for the simple interface and low cost.

Cons: There isn't much customization available and customer support was slow to react to requested changes.