Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

Your tax invoice can be downloaded on flysaa.com under Manage & Fly 72 hours after the e-ticket has been issued.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect the following details as prescribed by the South African Revenue Service Act, 1997 (Act No. 34 of 1997):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

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Hurricane Sandy forces SAA to cancel flights to and from the US

Johannesburg, 28 October 2012. South African Airways (SAA) wishes to advise its customers that due to adverse weather conditions associated with “Hurricane Sandy”, it has taken a decision to cancel its flight operations into and out of New York and Washington in the United States (US).

The flights that are affected are the following:

New York
SA 203 28 October Johannesburg to New York
SA204 29 October New York to Johannesburg
Washington
SA 207 28 October Johannesburg to Washington
SA208 29 October Washington to Johannesburg

The cancellation is effective immediately and will affect SA203 which was scheduled to depart Johannesburg for New York at 21:25 tonight. SAA would like to apologise to its customers for any inconvenience caused by these flight cancellations. It goes without saying that the safety of SAA passengers and crew remains the airline’s main priority.

SAA ticketed customers affected by the New York and Washington flight cancellations will be offered assistance either via the airline’s Call Centres, City Ticket Offices, Airport Ticket Offices or the travel agent they have booked with. Customers will be able to rebook on the next available flight (same cabin / same booking class) subject to space availability. The following options are available to customers:
• a full refund;
• a waiver of all date and flight change fees; and
• a waiver of all cancelation and administration fees.

Customers must note that:
• this allowance will apply to South African Airways tickets only, i.e. 083 ticket numbers and not on any other airline tickets or separate tickets held; and
• the offer must be taken up and tickets re-issued through an SAA office by 31 October 2012. If customers are opting to travel on a later date such travel must commence on/before 02 November 2012.