Changing the salutation values for attendees

created June 19, 2014 20:26

Sometimes you might find that you need to add, change, or remove picklist values that are found under the salutation field for event attendees. Changing the salutation picklist values for an attendee is a straightforward process. Here are the steps you can follow to change the values of the salutation picklist for attendees.

Login to Salesforce

Go to Setup > Create > Objects

Click on the "Ticket" link

On the page titled "Ticket (Managed)", go down to the "Custom Fields & Relationships" section and click on "Salutation"

On the page titled "Salutation (Managed)", under the "Picklist Values" section, click on the New button

On the page titled "Salutation", add the salutations you wish to add to this picklist

Click the Save button

Repeat this process for the Ticket Temp object by going to Setup > Create > Objects

Click on the "Ticket Temp" link

On the page titled "Ticket Temp (Managed)", go down to the "Custom Fields & Relationships" section and click on "Salutation"

On the page titled "Salutation (Managed)", under the "Picklist Values" section, click on the New button

On the page titled "Salutation", add the salutations you wish to add to this picklist making sure that the additions are an exact match with those you added for the Tickets object

Click the Save button

After doing so, you may need to follow these instructions in Soapbox to clear your cache and reset the picklist values.