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2 The SCC is an independent, not-for-profit, global corporation with membership open to all companies and organizations interested in applying and advancing state-of-the-art supply chain management systems and practices.Over 800 Company MembersCross-industry representationChapters in Australia/New Zealand, Brazil, Europe, Japan, North America, Southern Africa, and South East Asia with petitions for additional chapters pending.The Supply-Chain Council (SCC) has developed and endorsed the Supply Chain Operations Reference-model (SCOR) as the cross-industry standard for supply chain management

8 What is a process reference model?Process reference models integrate the well-known concepts of business process reengineering, benchmarking, and process measurement into a cross-functional frameworkBusiness Process ReengineeringBest Practices AnalysisProcess Reference ModelBenchmarkingCapture the “as-is” state of a process and derive the desired “to-be” future stateQuantify the operational performance of similar companies and establish internal targets based on “best-in- class” resultsCharacterize the management practices and software solutions that result in “best- in-class” performanceCapture the “as-is” state of a process and derive the desired “to-be” future stateQuantify the operational performance of similar companies and establish internal targets based on “best-in-class” resultsCharacterize the management practices and software solutions that result in “best-in- class” performance34

9 SCOR is structured around five distinct management processesPlanSourceDeliverMakeDeliverDeliverSourceMakeSourceMakeDeliverSourceReturnReturnReturnReturnReturnReturnReturnReturnCustomer’s CustomerSuppliers’ SupplierSupplierYour CompanyCustomerInternal or ExternalInternal or ExternalSCOR ModelBuilding block approachSource connects to supplierDeliver connects to customerNot all companies have makeWe can model as far up or down the supply chain as we view important (not limited to two tiers)Customers and / or suppliers can be internal or externalBuilding Block ApproachProcesses MetricsBest Practice Technology214

12 SCOR Boundaries (cont’d)SCOR does not include:Sales administration processesTechnology development processesProduct and process design and development processesSome post-delivery technical support processesSCOR assumes but does not explicitly addressTrainingQualityInformation Technology (IT) administration (non-SCM)

15 Mapping the execution processesAmericasDistributorsS1SR1European RM SupplierS2M2D2SR3S2M1D1S1D1S1DR1SR1DR1SR1DR1SR1DR3SR3DR3SR3Point1Spend the time in the Model Binder, finding a good cheat sheet AND articulating what each element means...Note also that we are NOT including Suppliers Supplier and Customer's Customer for th NEW example.Point2Be sure to articulate that ALPHA is comprised of both M and D.Point3Use a WHITE BOARD and model the actual activity of drawing before putting the diagram on the screen.S1Key Other RM SuppliersS1M1D1Alpha RegionalWarehousesRM SuppliersALPHADistributors