1. Right-click the windows taskbar and select ‘Task Manager’
2. Under the ‘Processes’ tab, please verify that there are no pokki.exe processes still running
3. If there are processes running, select them and click ‘End Process’ for each one
4. Uninstall Pokki via the Control Panels
5. Uninstall the Pokki Download Helper as well

Step 2 – Ensuring Pokki is completely removed

1. Open an explorer window (ex. any folder will do)
2. Copy/paste into the address bar: localappdata and hit the Enter key on the keyboard
3. You should not see a Pokki folder. If you do, please delete it

You can also verify that it no longer exists in the registry:

1. Open regedit (search for it in the start menu search if you are unfamiliar on how to get to it)
2. Navigate to: HKEY_CURRENT_USER\Software\Pokki
3. Delete the Pokki folder
4. Restart your computer.