Where the goods are delivered, in accordance with the relevant order, returns will only be countenanced where the goods are in some material way defective, that is, that they have misprints, misbindings, etc.
YOU SHOULD ALWAYS ADVISE US BEFORE RETURNING ANY GOODS.
In the rare occasion of this happening, they should be sent back within five (5) days of receipt, in the condition in which they were packed, and they will be credited in full, including post and insurance if any.
DVDs, Games, and CDs will only be accepted for return if they are returned with their seals intact.
It should be noted that books, DVDs, Games and CDs are thoroughly checked before despatch.

Delivery Policy:

Deliveries are by the fastest means available commensurate with reasonable economy.
Deliveries overseas WILL be insured where the total price is over AUD 200.00.
All deliveries are at the risk of the recipient: the sale takes place in our premises.
We ask that Charge Account Customers also see our Bank and Settlement Details, above.

Disputes Policy:

The law of NEW SOUTH WALES shall take effect in all disputes.

Privacy Policy:

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.
Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information or products.
Your privacy is not negotiable.
We MAY send you, very occasionally (three times in fourteen years so far!) a brief note about new publications.

Bank and Settlement Details:

For those who wish to pay accounts by Bank-to-Bank Transfer, or Internet Banking Transfer,
only from Australia
, the Bank details are: BSB 704-328; Account 219181; Account Name IB Publications Pty Ltd & Immortal Books; and please quote your name or invoice number as your reference
For Overseas Clients (i.e.
outside Australia) we strongly encourage the use of Paypal for those who do not want to use our securely encrypted shopping cart, and our Paypal account is under
info@immortalbooks.com.au
.
Please contact us for a firm price
using the email address above.

Delinquency Policy:

We ask customers to note that, where goods or services are sent to a company or organisation without pre-payment of some sort, and the company or organisation becomes delinquent in its debt, we reserve the right to pursue and obtain settlement from the person who placed the original order.