R & R Service Order Form

Please read and agree to our terms and conditions before proceeding.

Terms & Conditions

AUTO ECM ELECTRONICS

Warranty Policy

Overview

All gasoline modules are backed by a LIMITED LIFETIME WARRANTY. Our warranty is only granted to the original purchaser. Warranties are neither transferable nor redeemable. Customers may be required to show proof of purchase and identification matching the original buyer's information.

All units are tested before leaving our facility for 100% functionality. All modules must be installed by a certified technician. Improper installation or proper installation misdiagnoses are not covered under our warranty policy. AUTO ECM ELECTRONICS assumes no liability in paying any labor, auto rental, towing, living expenses, etc, under any and all circumstances.

By signing this invoice and/or accepting a delivered/mailed unit, you are agreeing to all terms and conditions located here.

Warranty Policy

We do not take any units in only for the sole purpose of testing. Units must be diagnosed properly prior to sending it in for repairs; we have the right to repair the unit without getting authorization from customer. If our technicians find nothing is wrong with the unit then you may be charged a standard test fee.

Gas control modules require on-vehicle programming for recognition of anti-theft or security systems. AUTO ECM ELECTRONICS is not responsible for any programming or flashing necessary for on-vehicle security programs.

Any tampering with our seal automatically voids the warranty.

All units if failed to perform, must be sent back to our facility for testing. AUTO ECM ELECTRONICS will perform a warranty service on the module or replace the module, whichever is most expedient.

Any module with damage caused by external electrical problem including faulty wiring, electrical shorts, open shorts, and/or improper installation will void all warranty.

Any damage caused to the module by collision, water damage, corrosion, rust contamination will void all warranty.

All units repaired under warranty are shipped on regular ground shipment; there will be no expedited warranty shipment unless customer pays for expedited shipment at that time.

All ECMs being sent in for warranty repair must have prior approval from a customer service representative.

Return Policy

AUTO ECM ELECTRONICS reserves the right to deny any return or exchange. Electronic modules are non-refundable products. Absolutely no refunds on freight charges to or from our facility. Any return may be subjected to a 20% restocking fee or standard test fee. Purchasing a module from AUTO ECM ELECTRONICS for testing and eliminating possible problem areas are prohibited. In the event a control module is suspect of failing, it will be taken care of in accordance to the Warranty Policy.

Core Return Policy

Cores must be returned within 30 days of the original purchase.

The core must accompany an original invoice to ensure proper credit.

Cores must be rebuildable. If a core is not rebuildable, the core deposit will be forfeited.

All cores meeting the non-rebuildable criteria can be returned to a customer however shipping will be assumed responsible to the customer’s expense.

Modules with the following issues will not be accepted as a core:

Water Damage

External/Physical Damage

Extensive Corrosion

Burned Beyond Repair

Broken Case or Connectors

Rust Contamination

All qualified core deposits are processed on the 1st and 16th of the month. Core deposits will be refunded to the original credit card used for purchase. In store processing of warranty claims may require a valid photo I.D.

Terms and Conditions

Customers who have made a purchase and/or requested have had an R&R Service agree to the total amount on their invoice. Receipt of unit through pick up/deliver/mail is formal acceptance of AUTO ECM ELECTRONICS warranty policy and terms and conditions. All grievances must be handled through AUTO ECM ELECTRONICS personnel before submitting complaints and/or chargeback’s through a third party. AUTO ECM ELECTRONICS does not authorize or grant permission to any persons, agent, repair shop, dealer, organization, and/or company to change or amend our policy, furthermore we reserve the right to make changes, or modify our policy. If you have any questions, please feel free to contact us at 1-888-ECM-1441.