Terms and Conditions and Returns Policy

1. Light-Fix is a division of King's Chandelier Services Ltd whose Registered Office is situated at Riverside House Maldon Road Heckfordbridge Colchester Essex CO3 0SW. This address is to be used by for ALL correspondence. Telephone 01206332938. This address does not receive customers without email confirmation and then only on an agreed date and time.

2. We will endeavour to fulfil orders within TWO working days (classed as Monday to Friday – day one being the day following receipt of cleared funds) FOLLOWING receipt of cleared payment. If you require a speedier delivery service please telephone 01206332938 to discuss this. Any delay in dispatch will be notified to the customer via email – BULK/LARGE orders may have a longer lead time please email [email protected] for lead times or telephone 01206332938

3. Light-Fix reserves the right to provide an alternative product without customer reference if this is deemed to perform the task and will not be detrimental to use.

4. Orders under FIFTEEN POUNDS sterling with be sent standard delivery at the customers own risk. Orders exceeding FIFTEEN POUNDS will be dispatched using a signed for mail service unless advised otherwise via email. The tracking number will be available upon written request.

5. It is the responsibility of the customer to ensure arrangements are made to sign for delivery of the order, should the order be returned to Light-Fix marked “not called for” or similar re-dispatch will be made on receipt of a further postage charge.

6. If you wish to enquire as to the progress of your order please email [email protected] detailing your order number, date of order, name the order was placed under and delivery address. We will endeavour to respond within 24 hours Monday to Friday – orders cannot be progressed by telephone as the office does not have access to the dispatch books during office hours.

7. Lighting components - Orders are packed well however should there be a problem with your order please advise us within forty eight hours of receipt by email stating your full name, address and order number so that we may be able to resolve your issue as quickly as possible.

8. Glass components – including electric light bulbs Our orders are well packaged and every effort is made to ensure that they are delivered in good condition, however please remember that these items are exempt from Royal Mail and Courier Delivery Services Insurance and therefore Light-Fix will not be held liable to supply replacements or refunds.

9. Force Majeure King’s Chandelier Services Ltd T/A Light-Fix shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control

10. Returns - To comply with Distance Selling Regulations returns are accepted under the following conditions:-

We are notified of the problem within FOURTEEN working days of the date of delivery by email or fax whereupon a returns reference number will be issued together with full returns instructions. Any return received without a valid returns reference number may have their refund delayed.

The goods are returned by the same delivery service

Refunds will be issued on receipt of the goods, any orders lost in transit back to King’s Chandelier Services Ltd T/A Light-Fix will be the responsibility of the buyer and therefore it is recommended that insured postage is used.

Goods must be returned in the same condition as at dispatch, any damaged items will not be subject to refund.

Should goods have been damaged in transit to the customer King's Chandelier Services Ltd T/A Light-Fix will require the return of the original packaging together with a brief statement to facilitate a claim against the delivery company.

Postage will be refunded in event of faulty lighting components; in alternative situations a Postage Credit Note will be applied to your account for a future order

We reserve the right to charge a 10% handling fee to cover administration charges on returned orders due to customers change of mind, with a minimum charge of £1.50 and maximum of £10.00

11. Please note some items are excluded from our returns policy – those items excluded are clearly marked on the website.

12. Delivery Charges - International customers – international postage is automatically calculated on the majority of items however please note some items are excluded from these postal charges and you will need to email us for further details – these items are clearly marked. The majority of orders are dispatched using one of Royal Mail's international postage services however we reserve the right to upgrade to courier dependant on order value. Please note that Royal Mail has a weight restriction of 2kg on international postage services, please contact us if you believe your order may exceed this to discuss shipping options, as we reserve the right to charge a shipping surcharge on orders exceeding 2kg.

WE SHIP WORLDWIDE

Our international postage prices are calculated on heavier orders. if your order is for lighter goods be assured we will give partial refunds on postage overcharges. Bulk orders of chains and cables may be subject to a postage surcharge. Heavier chain and electric cable are exempt from the online quoted postage charges, postage costs will be emailed to you - for postage quotes please email [email protected].

Orders over Five Hundred Pounds please contact for carriage quotation. International orders of a weight over 2kg may be subject to a shipping surcharge - please contact for details.