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FitSM webinar for the CORBEL community

To meet customer needs and provide valuable services, it is important to maintain a high quality of service, which requires a well-structured approach to how the service is managed. Existing approaches to formal IT Service Management (ITSM), such as ITIL and the ISO/IEC 20000 standard are useful but not always well suited to the challenges of providing distributed services, especially federated environments, and can often be seen as overly complex.

Access the webinar recording now, or alternatively, you can also view the slides below.

Learning goal:

This one hour webinar will provide a clear-cut view of how service management, and the lightweight approach provided by the FitSM standard, is suitable for distributed, federated and research services. FitSM provides requirements based on international standards and commercial best-practice, as well as concrete support in terms of templates, guides and tools useful in implementing ITSM and offers a certification training programme. This webinar will have a large discussion element of how FitSM applies to research infrastructures, including how the principles and lessons learned could apply to research infrastructures that provide services requiring physical access.