Posts Tagged ‘Troubleshooting’

Recently we wanted to duplicate an existing Quickr test server from one machine to another without going through the entire process of installing Quickr, configuring security, configuring an external web server, installing a fixpack and efixes, installing our custom applications, and preserving all the test Quickr teamplaces and content. We got this to work pretty cleanly by restoring a file system backup of Quickr and a backup of the Quickr DB2 database. We did this for one of our test servers, but ran into an exception when we tried to duplicate another test server. Read the rest of this entry »

This is a problem where the service fails to start up, and the failure occurs real quickly. Essentially, the WebSphere Portal java process is not even kicked off and you do not find any logging in profiles\${profile_name}\logs\WebSphere_Portal\startServer.log for the WebSphere Portal server. I have encountered this a few times, and usually for me, the issue has been related to an ungraceful shutdown of WebSphere Portal. I have restarted my Portal VMWare VM unexpectedly and the WebSphere_Portal.pid file is left in the profiles\${profile_name}\logs\WebSphere_Portal. The resolution for this issue is to simply delete the pid file and to restart the service.