PERSPECTIVES

Q&A with John Cusano: The four pillars of a people-first digital culture

John Cusano discusses the four key pillars that insurers need to establish a vibrant and successful digital culture that puts people first.

In the second of a four part video series about the Technology Vision for Insurance 2016, John Cusano, senior managing director, Global Insurance Industry practice, speaks about being built for change as a key attribute for insurers seeking to foster a people-first digital culture. John says, "It does require fundamental transformation. A carrier that’s built for change has different skills, new processes, new products and entirely new ways of working."

"The insurers that will succeed in the years ahead are those that embrace disruption. They see it as an opportunity to create new value for their customers and themselves, and to differentiate themselves."

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