GroupMedShop Returns Policy

Items That Can Be Returned

GroupMedShop accepts returns on most items if returned within 30 days of receiving the order. Unopened or unused productscan be returned using whatever shipping method you prefer. Refunds will be issued once we receive the product and verifythat the item matches an item on an order we received from you in the past 30 days.

Items that Cannot Be Returned

Some items sold by GroupMedShop come into contact with bodily fluids, so we will not accept returns on the following opened or used items.

Ear Plugs

Douches/Enemas

Other Hygiene Products

Blood Glucose Strips

Restocking Fees

Returned items that are not in condition to be re-sold may be refused or subject to a 10% restocking fee. Though we rarely charge restocking fees, upon occasion we receive returned items that do not include instructions, have damaged packaging, or that require some refurbishing before the product can be resold. If you are concerned that a restocking fee is eminent with the item you are returning, please contact customer service. We are always happy to assist and want to make your return process as easy as possible.

I Received the Wrong Product...What do I do?

If you believe you have received the wrong product, please contact us. In most cases we will provide a postage paid shipping label for you to return the product to GroupMedShop. We will then expeditiously ship the correct item to you. It is important that you contact customer service right away to return the items. The sooner we know there has been an error made, the sooner we can work to fix the problem and get the correct product/s to you.

I Need to Make a Return

To return your product, please email our customer service department or call us toll free. (email address indicated at the bottom of the page)

You will be given a Return Merchandise Authorization Number.

On Address Label - Replace "Your Order #" with the order number from the order you are returning, followed by the RMA# you received from Customer Service.

Please contact Customer Service at 1.855.868.6024 or by email to obtain an RMA#. Hours of operation are 8 a.m. to 4 p.m. M-F CST.