The Digital Future of customer service in Tourism

What will it be like to travel in 2025? Get an inside look at global technology trends.

What's it all about?

In a world with Uber, Netflix and chat apps like WhatsApp customer expectations are rapidly changing. Travel has undergone massive changes already and much more is coming.

Yonder are hosting this event to showcase to both travellers and tourism operators the digital future of travel.

We explore the emerging demands of travellers and show technologies such as remote check-in/sign-in, voice assistants, chatbots and conversational AI, mobile payment methods. We also explore the use of reviews and the battle between hotels and OTA’s like booking.com.

If you’re an avid traveller, a tourism business operator, or someone focused on delivering the best customer service, this event is for you. We will unpack the value drivers behind these technologies and share tips, tricks and pitfalls to adopt them. We will also share our own experience developing a business providing AI chatbot technology.

Speakers

James Donald

Co-founder

James trained as an Engineer, worked in the oil and gas industry for 12 years and been working on Yonder for almost 3 years. He is focused on using technology, like Artificial Intelligence, to help solve problems and deliver exceptional user experiences for tourism providers.

Letitia Stevenson

Co-founder

Letitia loves people and travel. She worked as a teacher, facilitator and entrepreneur in NZ and UK before finding the opportunity to solve problems for tourism.

Schedule

5.30pm

Doors Open

6.00pm

Presentation Start

6.45pm

Networking

Book now

For any booking related questions or issues, please call iTICKET on 0508 iTICKET