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Every year, enrollees in the Integrated Care Program have the opportunity to change their health plans. This is called the Open Enrollment Period. Client Enrollment Services will be sending you information in the mail with details 95 days prior to your anniversary date. Your anniversary date is the day you became effective with the Integrated Care Program.

You will have the option to switch health plans 60 days after you receive notice from Client Enrollment Services. You can do this in the following ways:

By phone: Call Client Enrollment Services at (877) 912-8880 or TDD/TTY (866) 565-8576. They will enroll you into IlliniCare, and help you select a PCP.

Online: Visit Client Enrollment Services’ website and enroll online. You will need your Recipient Number and Social Security Number.

Below are some common questions about the Open Enrollment Period. If you have any questions about being a member of IlliniCare, or what our health plan offers, call us at (866) 329-4701 or TDD/TTY (866) 811-2452.

How do I switch plans?

You can switch by contacting Client Enrollment Services at (877) 912-8880 or TTY (866) 565-8576. You can also contact a community helper, or switch plans online.

Can I switch health plans after the open enrollment period?

No. Enrollees are only able to switch health plans during the open enrollment period. You will receive a written notice from Client Enrollment Services 95 days before your anniversary date. You will have 60 days to switch plans.

If I decide to switch, when do I start with the new health plan?

You will become active with your new health plan on your anniversary date. That is the day you first became active with your current health plan. To find out when your anniversary date is, contact Client Enrollment Services at (877) 912-8880 or TTY (866) 565-8576.