6707 Narcoossee Road, Orlando, FL32822

0 mi away

Office Hours Now Open

Storage Customer Reviews

This place is AWESOME. I came in with my father to pay his rent. First time there and it is so clean and nice. The young guy at the desk (forgot his name) was very polite. He gave us a early Valentine Days gift. It was so thoughtful and caught me by surprise. This place is like family my father said. The staff has coffee for customers and will chat with my dad while he has his coffee. Had to review this place as it is the place to rent a storage unit if you need one.

The minute that i walked into the facility I felt safe and it was so clean!. I was greeted by Edwin and he was just awesome in explaining every little detail. I checked out other storage units and nothing can compare of the amazing feeling this facility had given me. To many it's just a storage unit but to me it's where my personal valuable items will be stored and i felt safe due to all the security features they had and completely clean. the price is completely reasonable. Thank you Edwin and Crystalee you guys are amazing and so friendly you guys made me feel safe and secure. Highly Recommended!!

Excellent facilities. Very clean and organized. The attention couldn't have been better; very cordial and pleasant. Prices very competitive and actually lower than most of the competition.
Glad to had chosen them to store my belongings.

Awesome experience, honest people offering a good service for a great price. There are many storage places out there but this one wins hands down with their people first approach. Don't hesitate go see Edwin.

Really late review. But 200% better than my last storage. Every one in the office is more than helpful, it's always clean and worth every penny thank you to Crystallee and Edwin for great customer service. No complaints from me.

Excellent customer service. The facility is clean and security is amazing. Have to give a shout out to Edwin facility manager, he goes the extra mile and truly understands the customers needs. Very profesional and experienced in the field. I would definitely recommend US Storage to everyone not only because of the excellent customer service but also the facility it self is on point.

Very nice and amazingly helpful. Listened to what we needed and for what we needed the storage for, within an instance with just one phone call for 5 min and no more than 10 min in the office and we had our super clean super big and well servaled with cameras everywhere. We feel our things will be safe here. Thanks u.s. storage

I went in yesterday based on the recommendations of friends and family who have rented storage space there. I was impressed with TJ and the facility overall. TJ was helpful and knowledgeable and I will be selecting this facility for my storage needs.

Pleasantly greeted upon arriving and very helpful with choosing a storage size considering its my first time renting and have no clue what a 10'15' holds. Took us on a tour to view of the storage unit and very helpful with packing techniques to help fit all of my furniture and boxes. I was very pleased and impressed with the knowledge of the store manager. Thank you again for your assistance.
Mihoko (Barbara) Egawa

When the place was sold, i was thinking about leaving. They don't want to lose me because in 5 years I have NEVER had a late payment. They were smart and kept TJ on board and so I stayed. He's terrific. Then they brought in Andie and she is very cool. Love this place. I hope they don't make any other changes.

Absolutely love Edwin and Cristal! They are always extremely helpful and friendly (even when I constantly forget my gate code hah!)
Only downside is most times I try to call with questions, I get pushed to a call center who can rarely answer my question! That part gets extremely frustrating because I can't always drive all the way to the office to see the AWESOME office staff who can actually answer my questions.
Other than that, the property is always clean and I feel comfortable storing there!

I had a great experience last Saturday with Edwin & Crystal-Lee. Very friendly and after finding out the unit size I had reserved was not big enough they offered the same promotion on the lager unit. Great people to work with and very clean facility. Would be nice to have moving carts in building B :)...Great People!

Edwin was such a pleasent person and very helpful with providing details and tips for first time storage users! He made the experience as smooth as possible and left us smiling. Definitely recommend this location for storage to anyone in the area! In addition they have great prices and provide a complimentary truck (if available) to use while moving.

The staff were very friendly and helpful. As soon as we entered through the door, we got greeted with a smile. The staff showed us the unit and gave us a lot of information that was helpful. I would definitely recommend getting a storage unit at this location.

I've had a storage unit here for a couple years, and through management changes. Staff is extremely friendly and helpful. Edwin and John went above and beyond on my last visit!! I told Edwin of a previous issue I had (maybe old mgmt), and he fixed everything on the spot, and very quickly! I saw John outside by unit and I was alone and struggling a bit. Without asking he offered assistance!! After everything they were both in the office and listened to some of my problems that day (not any to do with them). I left in a good mood...they are awesome!! Thank you Edwin and John for your exceptional customer service!

The facility is great! Everyone has been very helpful each time I have called to arrange the unit, especially Edwin and Crystal. They are very accommodating. This is only one of two facilities I have found in the Orlando area that has power available in the unit, and the customer service here is great! The location is conveniently located a few miles off 528. I would recommend them to anyone looking for storage space.

very pleasant. I'm pleased I selected this place. Happy I selected this company. The best. They are very friendly. Very professional, very clean, extremely honest....very helpful.....and just down right nice. The storage facility is clean.....very clean. The price is also right. Glad I made this selection

The free moving truck was perfect!
This place is so clean and nice. Cheaper than the places down the street I checked too.
Crystal and Edwin treated me like royalty and had me in stitches laughing after a stressful move.
Highly recommended.

The property manager Edwin Rodriguez was very friendly he gave me options regarding the difference spaces. Property is very nice and clean, I will definitely recommend this place. Great service and a great staff.

I have rented from this location on various occasions and this is the longest that I have rented from a storage unit, going on a year now. The staff is great, especially Edwin! Very people-friendly, will make things happen the location is very good if you're close to the area.

Never could I have imagined getting the type of treatment that I received when I went to US storage. Edwin is your guy and Im telling you they make it literally effortless. They really helped me out and Im thankful for that. Happy New Years!

Edwin R. is fantastic! Very knowledgeable, determined to assist us, great customer service! Edwin thank you so much for making the transition flawless you are the Best, US Storage is lucky to have you represent them! Again, thank you!

excellent customer service would definitely recommend if anybody needs storage. i highly recommend that you talk to the property manager his name is Edwin. They also have a free truck rentals. This storage facility is one thing that i would recommend . If you're needing a free truck. Thanks to the staff it was stress-free

Edwin is great, very helpful showing the storage unit and offering advice on how to pack the unit efficiently. Offers ability to reserve a moving truck to help get your stuff into the storage unit, so you only have to worry about getting a moving truck on your way out. Had the best deal around with the first 3 months 50% off.

Edwin is so great. He provides over the top customer service and has no problem answering your questions. Move in and out is easy and painless. Even got a special deal. If you need storage, this is the place. Trust me.

First let me say-I never post reviews, but I felt compelled to share my positive experience...Moving and Storage of your items can be stressful, but, the team at this location make it easy and enjoyable. From the manager Edwin-to his support staff, youll experience top notch service and lots of options to make things easier. No pressure, just helpful people and positive attitudes. Its obvious they all love working there. The moving truck (Free) was a huge plus...not to mention flexible terms...they earned my business.

We were renting a storage unit here for 6 months. Overall, my experience with US storage center was extremely positive. We had a very clean and nice unit. The place is very secure. Office nice and has a coffeemaker. I know it's not much but made it more comfortable to be there. Customer service was very flexible and patient. Its was especially important for me because English is not my first language.

Amazing storage center! The place was so clean and the ac system was amazing for the indoor storage. The man explained how it works so I feel very secure storing my vintage wood bed frames and dressers without them getting ruined from humidity. The monthly rent for the storage room is so inexpensive compared to other in the area with an amazing location. They even give you a complimentary moving truck to help you move everything into the storage place (with a refundable security deposit)! Definitely recommending to anyone who needs a good, inexpensive storage location in the Orlando area.

The property manager Edwin was very knowledgeable and very professional. I went in only looking for details came out with a storage unit. If you are unsure about what you need come on down to this site so Edwin and Jordan can take care of you!

Only storage place I choose and recommend. The units are spacious and the property stays clean. Jordan is absolute delight. Always friendly and helpful. Always greets us as he drives through the lot. He always offer assistance if we need to move anything around. The prices are reasonable for the space you get and the 3 months discounts is my favorite part.

This is my first storage rental. Everything was a smooth transition from start to finish. The process was very quick. Thanks Jordan for all of your help and for providing great customer service! I would definitely recommend this place to everyone!

We are really pleased with choosing US Storage Center at Narcoossee Rd, Orlando. Jordan was really helpful. We got the rest of the first month free of charge and also got a 3 months discount. Plus we used the truck to move our stuff and it was by free. I do not where in this world you can get a deal like this. The better part is they are always friendly and helpful to assist you. Absolutely I recommend this place.

This storage facility is THE BEST in Orange County! The units are spacious, clean and secure! The rates are UNBEATABLE!!! Jordan made my entire experience easy from beginning to end as this was the first time I needed to store my things. I HIGHLY RECOMMEND US Storage to everyone!!!

I just left US Storage and I worked with Jordan!!! He made the process super easy. He explained everything so well. He honestly should get a raise because his customer service skills were great. I am now a new owner of a unit. Come check out Layer Me Beauty Collection for all your accessories, 100% virgin hair, makeup, mink eyelashes and more. Everything Beauty is in this unit. Check out my instagram @beautiful_minked_me Thanks again Jordan youre the best!!!

Edwin is a very awesome person, I came here looking for a furniture repair person, I started talking with Edwin and just fell in love with him. He was so kind and inviting that I wanted to have my storage here, I'm in the process of moving & was in need of a space. He's very professional and knowledgeable about what he does as well as passionate. The whole process was was very refreshing, the decorations were cute for the time of year while keeping the kids in mind, and also displayed well.
The property was clean and well maintained. This US Storage deserves 10 stars as long as Edwin can receive 5 of them. The company is lucky to have him as an employee and should reward him for his all his good and hard work.
Thank you
Suzette McBride

I want to express my deepest thanks to Edwin and the team at US Storage Center. My company was between offices and we needed a temporary space. The employees at this facility made the process simple and they are always willing to help.
The facility is always kept up very nicely and the team there take a lot of pride in doing a job well done.
Great job, I would recommend this facility to friends and family.

Really great place! Super clean, well kept, and secure. Staff is really friendly and helpful. Was recommended by a friend to this place. Great rates and service to help with your moving and storage needs.

Great Customer Service! First time using a storage place and they went way and beyond to help me find the one I needed. Affordable prices and savings! It was amazing how I was able of using the moving truck the very next day on short notice. A++++thank you US Storage!

Edwin R. Provided outstanding customer service today I called around to many storage companies looking for a last-minute openings with afforadable rates & within five minutes Edwin quoted me with a great monthly special along with a moving truck special. I seriously cannot thank US storage enough for the quick & easy help you guys have provided me with today. Thank you again so much Edwin & US Storage centers!
-Marco Wallace

Stoped at this storage November 15 , 2018 at the last minute, and I did not regret it at all . This storage is amazing . First experience , I had a chance to get there 10 minutes before the storage closed . Still got the chance to receive my storage with no issues costumer service is outstanding. Then the next day happened to loose my keys to my storage lock . They were able to work with me , and only had a 40 dollar charge which is great because a locksmith would have a charged anybody a crazy amount of money . But they charged a great price just to break my lock because I lost my key . Love this storage, if your looking for a storage stop here you wont regret it .

The staff are nice but there are often issues with people blocking units and entire sections of the roads and it is difficult to get around as they are one way roads and narrow. They do address it but often too late and they don't find a solution to prevent the issue. They should speak with everyone who rents there from the start to never block or be towed and actually tow them if they sont comply. People leave thier stuff out for days or weeks in non designated areas which also gets in the way and they never say anything about it unless somone complains. Your only allowed 2 days but they don't bother to correct it even though they drive through all the time and see it. There are boats, vehicles and wave runners all over the place. Was never this bad with the old owners. Gate is often jammed as well and it takes them forever to fix it and if your there on the weekend good luck. There were people even seen living in the units and changing clothes at times right out in the open. Bathroom is always disgusting toilet is rarely cleaned and constantly has fecal stains all over it and floors are often covered in what looks like toilet water or urine. Difficult to tell. Sink looks dirty as well. They should clean them daily but it goes weeks sometimes.

Never could I have imagined getting the type of treatment that I received when I went to US storage. Edwin is your guy and Im telling you they make it literally effortless. They really helped me out and Im thankful for that. Happy New Years!
UPDATE: its unfortunate that everything that glitters isnt gold. Edwin is a great guy still but the reviews make this place seem like the Mecca Of storage units until its time to close your account. Extra charges that dont make rational sense. Unfortunate, that my business is lost and potential business from others who read this review. Tread with caution.

*Only applies to rental fee. Taxes, and fees, including an administrative fee, may still apply. Offer is for select units, subject to availability, and only applies to new customers (not transfers or additional units). Offer and pricing are subject to change and a reservation is required to guarantee price. Online pricing only applies to online reservations and rentals. Unit sizes are approximate and may vary from size estimate listed. Please inspect unit prior to finalizing rental.
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