I somehow have winlock in the system tray enabled BUT when I right click it, shutdown and open are grayed out. I tried the F11 key, ctrl F11 key and alt F11 key but I can't get it to show me where to enter my password to disable it.

To recover your password, click WinLock tray icon and enter your license key in the password prompt. Be sure to enter the key EXACTLY as it appears in the message that you have received from us after you have purchased your license. This step is necessary to prevent unauthorized users from using the Password Recovery to disable the protection performed by WinLock.If you have entered your license key correctly, the Password Recovery will send an e-mail with a password recovery data. We will recover your password and send it to the e-mail address that was given in the product purchase form.