lost claim

lost claim

Received letter from Va that stated: We regret to inform you that the Department of Veterans Affairs has been unable to locate your claims file and steps have been taken to establish a re-built file.

However, the re-built file is incomplete.We are requesting that you send us any evidence you have in support of your appeal,including copies of service records,statements of the case(soc) and Supplemental Statements of the Case (SSOC). Do I send in everything again?.I always send certified mail.

Been there myself..... I know it sucks..... but things tend to turn up again sometimes at VARO..... Definitely keep all your copies well guarded. I hope not.... but this may not be the last time they lose something..... getting everything stamped by your VSO helps.

They lost mine too. I filed last fall, got a letter like yours a few months later. I sent them a copy of my C-file, but I do think it is sad that in this day and age, all of that stuff is not on a computer system.

What would happen if the vet lost his copy of his C-file, too? Would VA just say "Oh well, too bad, so sad, claim denied due to no C-file"?

P.S. It is the Waco office handling my claim. However, my file had been in Little Rock before I moved a whopping 7 miles from my previous residence.

Now that is the kind of service I would like to see the VA focus on. It is no big deal to screw up as long as it is followed up by a call and a little assistance in how to repair the damage! Good for them!