Apps Monitor

Forums:

Followed instructions for installing profile on iPhone to use app monitoring but never get a download button for the EDM auto profile generator. When I choose the device, it says: No apps found. Please adjust the options and try again. Thanks.

I purchased premium membership on the 18th of December. The download button was there but it failed to load the profile on the device. Sent email and got standard response of "we'll look into it". Next day when I tried the process again the download button was missing too and no explanation about them having technical issues.

Pretty pathetic when parents around the world are trying to get new mobile devices secured before Christmas and this company takes $40 per person and doesn't deliver. And gives no indication of when it is going to be fixed. my research shows that it has been issue for at least a month.

Mi am getting ready to call my cc company to cancel the transaction, which is sad to me. I spent several hours researching for the right product only to discover that it doesn't really work and that customer service apparently sucks.

I am trying to download my children's profile on their iPads so that I can monitor their applications. However when I download the profile a green arrow pointing down with the words iPad mobile config 6.0 KB shows up but I cannot go any further. What am I doing wrong? I paid for premium for this reason so please help me out!

We are extremely sorry for the trouble you have been facing. We sincerely apologize that it is taking longer than we thought to investigate the issue. Our dev team is actively investigating the issue and we will keep you posted on any updates regarding this. Unfortunately, the issue is a little more complicated than what we believed earlier and hence the delay in resolving it.

Please bear with us and we will make sure that your issue is resolved asap.