Simplified Reports Delivery

Our SLA Management services have been designed keeping the varying requirements of different businesses. Real-time SLA performance reports can be quickly & easily generated besides defining warning & violation alerts to prioritize and accordingly devote efforts in fixing performance issues impacting service & customer experience. Reports can be sent to customers via a customer portal or via e-mail. Administrators can easily define SLAs for individual service types or customer classes, besides defining a conformance period on the basis of contractual agreements and accordingly apply the SLAs to customer services for more efficient monitoring, reporting & notification.