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SFTP not working when connecting to hosting company

I have an FTP account set up on my hosting provider. I've tested with Filezilla and it works using SFTP. When I try in BC, it looks like it is connecting, but it's not displaying any files. In the log, it looks like it's going to passive move and it just sits there until it times out. Not sure what to do, but here is the log:

It might help to try active FTP instead of passive. To change the setting, open Tools > Profiles. Select the profile for your server. Go to the Connection tab. Uncheck Passive transfers (PASV), then Save.