FAQ

Still have questions?

Ordering

Is it safe to order from Sweedy?

Sweedy is one of several Canadian online dispensaries that do not operate under the federally-approved medical marijuana system. That said, no Canadians have been charged with receiving marijuana in the mail to date, according to publicly available Canadian data regarding such convictions. However, Sweedy makes every effort to keep our clients safe. This includes, but not limited to, secure encrypted transactions, responsible operations, and discreet packaging.

How do I place an order?

How are your products packaged?

For your privacy, all of our products are vacuum-sealed in smell-proof bags, and shipped without any indication of its contents.

Can I change or cancel my order?

If you’ve already submitted your order and need to edit it, please contact us at info@sweedy.ca

If you’d like to cancel your order, and it hasn’t been shipped yet, please contact us.

Shipping

Where do you ship to?

We only ship to customers in Canada. Sorry, we do not ship to anywhere outside of Canada.

What is the minimum order amount?

The minimum order amount varies by region. Just enter your postal code in the Cart or Checkout page and follow the prompts so you can checkout. Generally, in Ontario it’s $70 minimum order amount but could be lower or higher.

What is the minimum amount for FREE SHIPPING?

Free shipping tends to vary by region. We don’t do “blanket minimums” for everyone. In Ontario, free shiping is a minimum order of $80. Outside of Ontario, free shipping is set at $200.

When will I receive my package?

After we receive your payment via Interac e-Transfer, your package will be shipped within 24-48 hours. We ship out of Ontario, so your package will be in transit between 2 to 5 days depending on your distance from our shipping centre.

I’ve got a tracking number issue!

If your tracking number hasn’t been updated after 48 hours of submitting your order, there may be a slight chance that we missed your order. Please email us at info@sweedy.ca and we will ensure that your order is processed and shipped right away.

You would typically receive your tracking number within 24 hours of placing your order. If not, please contact us and we will look into it.

Canada Post tracking information has not been updated recently

If you are tracking your package on the Canada Post website and it has not updated in some time, it’s either due to Canada Post’s website having technical issues, or most likely due to your package missing a scan. This is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it two days after the expected date (after 5 business days), let us know so we can file a trace with Canada Post.

My package is heading to the wrong destination

If you are tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code into the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Canada Post indicates that my package had been “successfully delivered” but I didn’t receive it

There are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it is deemed “unrecoverable”, we will send you a one-time replacement (up to $125) free of charge.

What happens if I don’t receive my package?

If you do not get your package 2 days after the expected arrival date, contact us and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll receive it a few days later. If Canada Post is unable to locate your package, we will send you a one-time replacement (up to $125) free of charge.

Payments

What forms of payment do you accept?

We currently only accept Interac e-Transfer. It is a secure and fast payment method.

At Sweedy, we believe that Canadians deserve convenient and reasonably-priced access to high grade, quality marijuana. Based in Ontario, we are delighted to provide you with the best product that Mother Earth has to offer, shipped discreetly to your door with Canada Post Xpresspost.