Web Checkin is available 24 to 1 hour before flight departure

If you are denied boarding or if your flight is cancelled or delayed for at least two hours,
ask
at
the check-in counter or boarding gate for the text stating your rights, particularly with regard
to
compensation and assistance.

Frequent Flyer number

Last Name

Departure City

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Passenger Name:

Itinerary:

Reservation code:

Email address:

Your email address is blank. Please update:

Email Address

About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

Buy and Transfer Miles

Buy to Upgrade Membership Tier

Why Buy Qualifying Miles or Qualifying Flights?

If members do not have enough qualifying miles or flights to maintain or to upgrade their membership, they have the option of buying qualifying miles or flights to maintain or to upgrade their membership.

Pricing:

Qualifying miles: VND 2,350,000 for 1,000 miles (within Vietnam) or USD 100 for 1,000 miles (outside Vietnam). The qualifying miles can be purchased in units of 1,000 miles and at a minimum of two units per purchase.

Qualifying flights: VND 2,350,000 for 1 flight (within Vietnam) or USD 100 for 1 flight if outside Vietnam. The qualifying flights are sold at a minimum of two flights per purchase.

- Submit and pay for the qualifying miles or qualifying flights at a Vietnam Airlines branch office.

Lotusmiles members will receive a new card within five days if in Vietnam, and after 20 days if the card has to be shipped abroad.

Conditions:

Purchased miles or flights can be used to qualify to a higher membership tier, according to Lotusmiles regulations

Members can buy miles or flights for the current month or previous months. The new membership tier will be valid for 12 months from the month upgraded

Purchased miles or flights are non-refundable

Purchased miles can be used for an award redemption following Lotusmiles regulations

In the case that the qualifying miles or flights are purchased as a gift, the buyer has to commit that he/she had the receivers’ consent

If the new membership card and qualifying miles or qualifying flights, purchased as a gift, are refused, the receiver should inform the Lotusmiles Center immediately upon the receipt of the membership card and send it back to the Lotusmiles Center within 30 days. After receiving the statement of refusal, the Lotusmiles Center will downgrade the receiver’s membership tier to its initial status and/or close the receiver’s account

Buy Bonus Miles

Why Buy Bonus Miles?

If you need 3,000 miles to collect the award of your choice but only have 2,300 miles you can buy a package of 1,000 miles. The extra 300 miles will be added to your account for you to use in the future.

Price:

VND 575,000 for 1,000 miles (within Vietnam), or

USD 25 for 1,000 miles (outside Vietnam)

Notes: Price is for 1000-mile package, including tax and fees.

How Can You Purchase Bonus Miles

Method 1: Purchase Bonus Miles on website and mobile app: Log in your account and proceed to buy bonus miles

- Submit the form and pay for the bonus miles at a Vietnam Airlines branch office. Within three days, the bonus miles will be added to your account.

Conditions:

Bonus miles are non-refundable, are valid only for claiming an award, and are not considered qualifying miles

All miles are sold in units of 1,000 miles

Validity of bonus miles is subject to the rules and conditions of Lotusmiles

Price and other conditions may be changed without notice

Additional conditions may be applied

Transfer Bonus Miles

Why Transfer Miles to Another Member?

We have given our members a special opportunity to transfer miles as a gift to a fellow Lotusmiles member. Both the giver and the receiver must be Lotusmiles members.

Transfer fees:

VND 235,000 for 1,000 miles and administration fee is VND 235,000 per transaction (within Vietnam)

USD 10 for 1,000 miles and the administration fee is USD 10 per transaction (outside Vietnam)

Notes: Price is for a 1,000-mile package, including taxes and fees.

Example: An award ticket for the itinerary Hanoi - Hochiminh city - Hanoi requires 24,000 miles. A member has 22,300 miles and needs 1,700 miles more. The member can receive 2,000 miles from another Lotusmiles member. Excess miles (300 miles) will be added to the recipient’s account, but will not calculate as qualifying miles. The recipient has to pay the amount of USD 30, which consists of:

Transfer fee for 2,000 miles = USD 20

Administration Fee (1 transaction): USD 10

How to Transfer Bonus Miles

Method 1: Transfer Bonus Miles on website and mobile app: Log in your account and proceed to transfer bonus miles