Loyalty Membership Card Rewards Program - FAQ

The echannelling Loyalty Program is available for ECL membership card holders when they are
channel a doctor they can get discounts for the service fee and entitled to other discounts
program.

2. WHO CAN JOIN THE PROGRAM?

The Program is open to individuals who are using the ECL membership card.

3. HOW DOES THE PROGRAM WORK?

You may earn points when channel a doctor using EC membership card and the rewards can be used
toward service fee discount via www.echannelling.com or ECL App and for range of merchant
discounts that include pharmacies, saloons and clinics.

4. HOW DO I JOIN THE PROGRAM?

Eligible individuals may enroll in the Program by creating an account, or by logging in to an
existing account, on www.echannelling.com and agreeing to the PROGRAM
TERMS. You may be required to provide your full name, mailing address, email address,
date of birth, NIC/Passport number and to create a password in order to create an account.

5. WHAT ARE THE REWARDS?

- For each 1000 spent will earn 2 points

- For 2500 customer will gain 5 Points

- 1 point = 1 Rupee

- He/she can use those points for another appointment (No restriction to pay for 275 only) and
for merchants’ discounts.

6. WHAT ARE THE TERMS AND CONDITIONS?

- Applicants’ MUST be at least 18 years of age.

- You may redeem Points for eligible Rewards by channel a doctor into your account.

- Rewards may only can use for service fee discount via www.echannelling.com, APP and
when visit the merchant services.

- You cannot combine Rewards with any other promotions.

- Rewards cannot be exchanged or returned for any another services or a monetary refund.

- Points used to redeem a reward will be deducted from the total Points available in your Member
account; however, you will remain in your current Tier for its entire 365-period even if you use
Points in your account.

7. DOES MY MEMBERSHIP EXPIRE?

Your membership and rewards will continue with paying the renewal fee after twelve (12)
months.

1. This offer is valid for all Sampath Bank American Express® Everyday Credit Cardmembers.

2. This offer is valid from 15th May to 31st December 2018.

3. In order to enjoy the promotion, the full payment needs to be settled using a Sampath Bank
American Express® Everyday Credit Card.

4. This offer is valid only for Doctor channelling transactions performed through
echannelling.com.

5. The additional maximum promotional ‘Cash Back’ amount per month per Cardmember will be Rs.
750/-.

6. This Promotion shall be applicable for Sampath Bank American Express® Everyday supplementary
Cardmembers and the eligible amount shall be credited to the account of the primary Cardmember.

7. Any ‘Cash Back’ credited to Cardmember will not be considered as a payment or cannot be used to
set off an amount due to the Bank.

8. The ‘Cash Back’ computation will be calculated based on an eligible Cardmember total eligible
purchases performed during the Cardmember monthly statement period and the eligible ‘Cash Back’ will
be shown in the subsequent card statement of the respective Cardmember.

9. This offer cannot be combined with any other existing offers, vouchers, rebates or
privileges.

10. This offer cannot be exchanged for cash and/or used in conjunction with any other promotional
programs or offers provided by the establishments involved in this promotion.

11. The Bank accepts no responsibility in any way for any goods/services purchased and any dispute
relating to same should be resolved by the Cardmember directly with the partner and any claim by the
Cardmember against the partner will not relieve the Cardmember from his/her obligation or repayment
to the Bank.

13. In the event of any dispute, the decision of the Bank shall be final.

14. The Bank reserves the right to modify or change the terms & conditions of the offer.

15. The Bank reserves the right to amend/withdraw the offer at its sole discretion.

100% Cash Back!

Promotion details

(a) 100% CASH BACK ON CHANNELING FEE, DOCTOR FEE AND HOSPITAL FEE WHEN CUSTOMER CHANNELS A DOCTOR DURING THE MONTH OF DECEMBER 2018

Selected lucky customers will become entitled to a 100% cash refund on the channeling fee, doctor fee and hospital fee applicable for the channeling done by the customer.

Selection will be done through a raffle and the winning customer is entitled to a refund only in respect of the particular channeling transaction which is selected through the raffle and a refund will not be provided on all channeling done by the winning customer during the month of December 2018.

In order to be eligible for the Promotion the customer should have channeled the doctor through the eChannelling service during the Promotion Period (i.e.1st to 31st December 2018).

(b) STAND A CHANCE TO WIN A VALUABLE GIFT AT THE WEEKLY RAFFLE DRAW

In order to be eligible for the raffle draw the customer should have channeled the doctor through the eChannelling service during the Promotion Period (1st to 31st December 2018).

Terms & Conditions

The Promotions specified above are two different promotions conducted separately.

The Customer will become eligible for the Promotions when he/she channels a doctor during the Promotion Period through eChannelling via short codes (225 & 1225), web, App, Agents, Partners, mCash and eZcash.

The Promotions will be applicable without any restrictions in terms of the hospitals, doctors or date of doctor appointment. However, channeling of the doctor should take place in the month of December 2018.

The Promotions cannot be combined with any existing promotions/offers provided by eChannelling.

eChannelling reserves the right to determine and substitute the gifts of the Promotions (raffle draw gifts & new year complimentary gifts) with any other gift considered suitable by eChannelling.

eChannelling PLC shall have the right to amend, modify or supplement the terms and conditions herein, as it deems fit from the time to time, without any prior notice to the customer.

eChannelling PLC reserves the right to amend or withdraw all or any of the Promotions herein at any time at its sole discretion.

In the event of any dispute, eChannelling’s decision shall be final.

The general terms & conditions of eChannelling PLC shall apply.

Terms & Conditions

1. The Offer is applicable ONLY for doctor appointments placed at the Child Eye Hospital of
Rajagiriya to consult doctors on the 1st of October 2018.

2. In order to avail the Offer the doctor appointment should be placed through eChannelling.

3. The patient for whom the appointment is made should be a child below the age of 14 years.

4. This offer is valid only for Doctor channelling transactions performed through echannelling.com. -
The Customer may place an appointment to consult a doctor at the said Hospital through eChannelling
during the period from 18th September to 1st October. The doctor appointment should however take
place on the 1st of October 2018. The additional maximum promotional ‘Cash Back’ amount per month
per Cardmember will be Rs. 750/-.

5. In terms of the Offer a cash back would be provided on the total eChannelling service fee and the
total hospital fee applicable for the doctor appointment at the Child Eye Hospital.

6. The doctor’s fee will not be refunded under the Offer, The Cash refund can be obtained on 1st
October 2018 from the Hospital’s Channeling Counter after consulting the doctor.