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About the Reference and Information Services Section

The Reference and Information Services Section will address all
aspects of reference work, in all types of libraries, in all regions of
the world. Current interests encompass the electronic environment
and the resulting changes in reference work, the future role of
reference work, and the quality of reference services.

Future investigation, discussion, and programming will focus on:

User-centered reference services

Organization, education and staffing of reference services

Ethics and the provision of high quality service

The impact of social media and mobile technologies on reference and information services

Reference collections in a digital world

Changing business models from publishers for provision of reference information

Marketing/Visibility of library reference services

Providing a forum for information on the nature of reference work
in different parts of the world