Step Inn Guest House and Hostel Reviews

Reviews & Ratings Explained

84%

Rating

686 Total Reviews

86%Value For Money

82%Security

92%Location

94%Staff

85%Atmosphere

74%Cleanliness

76%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is. Read our review guidelines »

This hostel was in a great location. Everything was in walking distance as my friend and I chose this option to see more of Kuala Lumpur. The directions to the hostel was easily followed as they stated landmarks to ensure you're going the right way. 24 hour security, which was great because we could see more of the night life and street vendors and still get into the hostel. The twin room was standard and clean with a fan, but wished we opted for A/C. Only bad thing I would give are the ants.

One of the best places we've ever stayed in. We got upgraded to a better room for no extra charge just because they had one available. The place is really close to anything what you can dream of - the bus station, restaurants, shops, party district, subway, you name it. One of the best internet connections in Malaysia. 10/10! It's not that I want to stay there again, I would love to live there.

I was very happy with my stay here, I just wish I had more time to explore the city. The staff were really welcoming and helpful giving me hints and tips to explore. If I'm back in KL I'll stay here again.

Great location - in walking distance of Chinatown, Little India, KL Tower and Petronas Twin Towers, everything. Also close to bus station Pudu Sentral, which is perfect if you plan to go around Malaysia.
Staff is very friendly and helps you with tips about KL. They gave us a map on our first day and on the map they marked everything that is interesting about it. Very practical :-)
Breakfast is basic, but there is plenty and you also have coffee and tea facilities all day long.

I stayed in this hostel for 3 nights and had a lovely time! The staff are really friendly and helpful: just ask and they'll tell you anything you need to know about getting around, things to do, etc. There's always someone on the front desk too: I arrived at about 4AM and there was someone there. Really friendly, relaxed atmosphere. Beds were perfectly comfortable and clean. Only downside was the A/C in our dorm was a bit hard to control, but perfectly functional; TBH you get that 90% of places.

Hi Natasha,
Thank you for your kind review. We do our best to accommodate each and every guest who '' Step In'' to our small and friendly world.
Really appreciate your compliments and hope we will have the pleasure of welcoming you back very soon.

Hi Dino,
Thank you so much for your kind words, we are happy to know you have enjoyed here and we hope to see you next time with your friends.
Have a very nice day ahead.

91%

Needed a place to stay for a couple of nights in Kuala Lumpur that was accessible to get about and this hostel happens to be bang in the middle of the city even a little peak of the twin towers. Staff were really friendly and helpful. The room was clean, a good value for money.

Location was just great. Staff in general was good and Donnie and Lauren at the front desk were outstanding. Would definitely stay there again. Only negative was that smoking in the common area near reception was being allowed. I believe that no smoking should be allowed indoors. Thank you.
Mahesh

The american couple at reception were so awesome and helpful to explain where to go and got to get around town, it really helped a lot!
The room and upper level had a pretty bad smell, as the negative goes. I can't figure it what it was, but it wasn't pleasant.

Rundown，dirty place.They were doing some construction which wasn't finished and that had a huge hole not even half covered by a thin，weather beaten，scary board.You had to cross that to get to your (dark)room，and hopefully with some luck you wouldn't fall down the 2storey drop.Our bathroom was so small that you literally had to straddle the toilet to use the tiny washbasin and shower.Forget about proper flushing，you'll need a bucket. We'd probably recommend this place just to our worst ennemies