REQUIRED SKILLS: Must be able to read, write and speak English. Bi-lingual skills are helpful but not required. Must have excellent communication skills, good customer relation skills and have great attention to detail.

* Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.
* Flexible and long hours sometimes required including weekends and holidays.
* Ability to stand during entire shift.

MENTAL REQUIREMENTS:

* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high-pressure situations.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
* Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
* Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
* Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.

ESSENTIAL DUTIES & FUNCTIONS

1) Monitor and evaluate room attendant work performance on an on-going basis; praises and disciplines staff as appropriate.

2) Attends department meetings and communicates with staff.

3) Assist with training of room attendants.

4) Resolve guest complaints that will encourage repeat visits to the resort.

5) Use proper two-way radio etiquette when communicating with all associates.

6) Handle "Lost and Found" items according to Resort standards.

7) Provide routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.

8) Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.

REQUIRED SKILLS: Must be able to read, write and speak English. Bi-lingual skills are helpful but not required. Must have excellent communication skills, good customer relation skills and have great attention to detail.

* Medium work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull, or move objects.
* Flexible and long hours sometimes required including weekends and holidays.
* Ability to stand during entire shift.

MENTAL REQUIREMENTS:

* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high-pressure situations.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
* Must be effective at listening to, understanding, and clarifying the issues raised by Associates, Supervisors, Department Heads, Senior Management, and guests.
* Must be able to adapt to a broad range of customer interactions, inquiries, and complaints.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.
* Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
* Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.

ESSENTIAL DUTIES & FUNCTIONS

1) Monitor and evaluate room attendant work performance on an on-going basis; praises and disciplines staff as appropriate.

2) Attends department meetings and communicates with staff.

3) Assist with training of room attendants.

4) Resolve guest complaints that will encourage repeat visits to the resort.

5) Use proper two-way radio etiquette when communicating with all associates.

6) Handle "Lost and Found" items according to Resort standards.

7) Provide routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair.

8) Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.