Privacy and Cookie Policy

Privacy and Cookie Policy

Privacy Statement

Arkphire is committed to protecting your privacy when you visit our websites and/or provide us with information in submitting an enquiry. Arkphire seeks to ensure the highest standards of compliance with all relevant Data Protection Laws and Regulations.

Identity

Arkphire trading as Arkphire Ireland Limited operates a website and online store for the provision of IT services. Our head office in located at the following address:

Arkphire collects personal data for the purpose of identification when logging in to the online store, we also collect your email address, delivery address and mobile phone number for the purpose of delivering any items purchased by you. Credit Card details are collected for the purpose of payment for goods purchased.

Right of access

As a customer of Arkphire, you have the right to access any personal data being held by us. This can be requested by sending an email to privacy@arkphire.com. We may then contact you in relation to providing proof of identification to confirm your identity. We will then process your subject access request according to our policies and provide the information requested within a reasonable period of time. We aim to provide the data within 30 days, but sometimes this can take longer due to the type or complexity of request or the current volume of the request.

Right of rectification or erasure

If you find or feel that the information we hold on you is excessive or inaccurate you have the right to have this information removed or rectified. Please send all these types of requests to privacy@arkphire.com stating the information to be rectified or the data to be removed with the reason for this. Please be aware that Arkphire has a legal obligation to hold some types of personal data and may not be able to delete these types of data on request. We will however inform you of this along with the time period we have to hold this data on your request.

Cookies

A ‘cookie’ is a small piece of information that many websites use to help make shopping online easier. Information is stored on your computer’s hard drive (in your browsers temporary internet files folder). Our Website uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Our Website does not store personally identifiable information in your cookie in order to minimise any security risk. When you visit this site, your cookie helps us keep track of your shopping cart contents. If you choose to buy from us, your cookie allows us to recognise you and the contents of your shopping cart. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. This data is for Arkphire use only.

Security

Arkphire takes the security of your personal data seriously and as such employ appropriate physical and technical measures, including staff training and awareness and that you review these measures regularly. This includes the use of SSL encryption of web traffic between you the customer and our website.

Accurate, complete and up-to-date

Arkphire understands the importance of holding only accurate, complete and up-to-date data. If you discover that we hold inaccurate information about you, you can request us to correct that information and Arkphire would very much encourage you to do so. Any such request must be in writing and should be transmitted to us either by post or by email at the addresses referred to above. We may require photo I.D. to confirm and fulfil the request. We will review permissions already given by you before any actions are taken in respect of any further processing and update these as or if required by contacting you.

Adequate, relevant, not excessive

Arkphire adheres to the principle that data gathered must be adequate, relevant and not excessive. It is important to note that laws, rules and practices can evolve or change, so this will be reflected in the application and the operative spectrum of the three guiding sub-principles below.

Adequate: To provide the services on offer, personal data must be gathered for the purpose of communication, information, administration and legal compliance.

Relevant: Only personal data which is germane, appropriate and necessary under law to the requirements of the services provided and legitimate interests of Arkphire are sought.

Not excessive: The necessity of having an ‘upper limit’ of personal data collection is acknowledged. Arkphire is mindful of the potential for ‘excessive data creep’.

Retention

Arkphire minimises the quantum of personal data held. To facilitate this, unnecessary and/or superfluous data will be deleted/discarded in a secure manner. Where information must be held e.g. under a legal obligation then the appropriate amount of time for that data to be held under the specific industry guidelines, will not be retained for any longer than this said period. All files (electronic and hard-copy) are protected securely by Arkphire.

Complaint resolution mechanism

If you have any queries or complaints about how Arkphire collects, processes or retains our customers’ personal data please email privacy@arkphire.com.