EAG - Wins Best UK Dealer Group Award

Essex
Auto Group has just been recognised as ‘Best UK Retail Group’ at The
2011 Automotive Management Industry Awards. This great achievement is
the industry’s affirmation and acknowledgement of the groups’ commitment
to providing its customers best in class retailing standards.

Receiving
the award Essex Auto Group Managing Director and Chairman Philip
Maskell said ““We’re ecstatic to be recognised as the best dealer group
in the UK, especially in these difficult times, but even more satisfying
is that our win is the industry’s highest acknowledgement that we
deliver an exceptional all round performance and customer experience,”

“The
key to our success lies in the hands of our 350 talented and loyal
employees. Experienced, helpful, friendly and always willing to go that
extra mile. Supported by a team of long serving senior managers who help
to enhance their teams intrinsic qualities with regular training and
coaching ensuring all customers receive a service that exceeds
expectation and that they would recommend to anyone.

Maskell says “We have invested heavily in providing best in class retail
facilities, staff training, and industry leading marketing techniques
all of which have helped us to win this latest award.

The group
has enjoyed a number of successes, winning 5 concurrent Customer Service
Awards from Ford Motor Company, Best Dealer Group Website of the Year
at CarDealer E-Awards, and now ‘Best Retail Group’ at the 2011
Automotive Management Awards.

Deputy MD Mike Brown said “This
latest award means a lot to all of us, everyone works really hard to
always deliver on the promises we make to our customers. We are very
proud of all the team here at Essex Auto Group and this Automotive
Management award recognises our continued drive to deliver long-term
satisfaction to both customers and staff.

Behind the success of
the Essex based retailer is a long-established team and finely tuned
business processes that guarantee high results and focus on customer
satisfaction. In fact, this dedication is borne out by the group
enjoying one of the highest customer retention rates in the
fiercely-competitive industry.

The awards referenced the reasons
why Essex Auto Group had been chosen as the best of the best. Their
performance not just in 2010 but over recent years, of continually over
achieving manufacturer new car sales objectives, growing their sales
penetrations of their customer marketing areas and having a consistently
high ranking in the manufacturer’s Customer Satisfaction Index, were
all cited as reasons for the group’s success.

Maskell went on say
“I was immensely proud to tell our staff of our award and it’s a good
feeling that their efforts have been officially recognised too. This is a
great vote of confidence that our standards of customer handling are
recognised as being up there with the best and that our customers
clearly enjoy their experience when dealing with the Essex Auto Group.

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Financial Disclosure

Allen Ford (UK) Limited T/A Essex Auto Group is authorised and regulated by the Financial Conduct Authority (our registration number is 710890) and which is permitted to advise on and arrange consumer credit contracts. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. You can validate this information on the Financial Services' Register by visiting the FCA’s website: www.fca.org.uk/register/ or by contacting the FCA by phone on: 0800 111 6768.