ManageEngine Adds Project Management, CMDB to ServiceDesk Plus

ManageEngine said today that it is now offering the general availability of project management and configuration management database (CMDB) modules in ServiceDesk Plus – MSP, its ITIL-ready help desk software for managed service providers (MSPs). The addition of these two modules give MSP IT administrators and IT managers integrated tools that simplify the creation and tracking of help desk projects and that improve service quality.

The project management module in ServiceDesk Plus – MSP simplifies the process of managing projects and helps in better management of the project, irrespective of its size. With this module, each project is divided into milestones, and the milestones are further divided into tasks. This split of large projects helps in assignment of tasks to technicians and to track their activities as the project progresses.

MSPs that use ServiceDesk Plus – MSP to coordinate their projects can set security levels by customizing roles and permissions for each project member based on requirements and availability. IT project managers can perform feasibility checks through cost estimation and resource management and track the progress of the project through a Gantt chart and calendar view from a single dashboard.

The new CMDB module in ServiceDesk Plus – MSP streamlines management of IT infrastructure, providing the in-depth asset visibility needed to proactively manage and optimize their business-critical systems and services. The direct visualization map provides the central repository with complete information about the configuration items and their relationships as well as the impact those items have in their IT environment. The CMDB can also perform impact analysis based on configuration item relationships.

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Adding tools such as project management and cmdb to servicedesk can help simplifying the creation and tracking of help desk projects and that improve service quality. The quality standards can help them to get more business easily.
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