1. For the UK Mainland, carriage is FREE for orders over £100 (exclusive of VAT)

2. For the UK Mainland and Islands, Scottish Highlands and Islands, Northern Ireland, Channel Islands, and Europe Zones 1 to 5, carriage is fixed according to the tables and criteria below. This is based on the order value. Exceptions may apply when ordering bulky raw materials, such as Rock Salt, Paraffin Wax, Bulk Potpourri (the relevant product pages will state this).

3. For Europe Zone 6, and the Rest of the World, carriage is based upon weight, and not the order value. This web site cannot calculate the exact carriage based on weight, so an initial carriage value of Zero has been set. We will subsequently contact you with a quote and a request for additional payment if you wish to continue with the order.

Who we use to Deliver

We use the following couriers to dispatch our parcels

Parcelforce Worldwide
Royal Mail
Various Pallet Carriers
Other Couriers may be used for International orders

When we despatch your parcel, as long as you have provided a valid e-mail address, we will e-mail you the invoice including the carrier and consignment number.

Parcels despatched by Parcel Force can be tracked on-line.
- go to www.parcelforce.com.
- Under Track your parcel, enter the consignment and click on Track.

Parcels despatched by Royal Mail Tracked Service can be tracked on-line.
- go to www.royalmail.com.- Under Track your parcel, enter the consignment and click on Track.

Royal Mail Standard Services cannot be tracked.

Pallets can only be tracked by us, so please give us a call.

Carriage Rates

UK Mainland

Includes England, Wales, and the Scottish Lowlands (south of and including Perth, Dundee, and Aberdeen)

Most of our orders are dispatched the same day, but some will be dispatched within 48 to 72 hours during busy periods. There is no additional cost between 24 and 48 to 72 Hours.

For your own benefit and demands, we request that you leave a period of least 72 hours from placing and receiving your order.

If you require priority 24 hour service, then please let us know, and we will do our best at no extra cost, to meet your requirements. There is no cut off time, but 4pm is the ideal, but we still cannot guarantee next day delivery.

During peak periods such as September to November, volumes become exceptionally high, so please contact us for the status of your order, and expect slight delays if you have not requested priority delivery.

If orders are delayed due to Stock Availability, then we will contact you at the earliest convenient moment.

PLEASE NOTE that when ordering bulky materials such Rock Salt 25kg, Potpourri in large quantities, or large items of furniture, we may have to double the carriage price depending upon what else you may have ordered, so please contact us for a full carriage quote prior to ordering.

Most of our orders are dispatched the same day, but some will be dispatched within 48 to 72 hours.

There are no priority services to these regions, as everything goes on a 48 hour service once it has left our warehouse.

If orders are delayed due to Stock Availability, then we will contact you at the earliest convenient moment.

PLEASE NOTE that Delivery Charge is per order value, regardless of number of cartons. You can order up to £295.00, which may consist of 3 cartons, and still only pay £12.50. Therefore, the more you order, the more you will save on delivery costs.

PLEASE NOTE that when ordering bulky materials such Rock Salt 25kg, Candle Wax 20kg, Potpourri in large quantities, or large items of furniture, we may have to double the carriage price depending upon what else you may have ordered, so please contact us for a full carriage quote prior to ordering.

Delivery Charge per Order

Order Value up to

£12.50

Order Value up to £295.00

£10.50

Order Value between £295.00 and £495.00

Free

Order Value over £495.00

European Destinations

Includes the Republic of Ireland, the European Union, and Non European Union Countries.

Most of our orders are dispatched the same day, but some will be dispatched within 48 to 72 hours.

All European Union orders are dispatched on a Priority Service which includes a 48 hour service. However, we cannot guarantee this service, since once the consignment has left the UK, it is handed over to your local courier, with whom we have no control. However, our UK couriers have a team of International Trackers to keep us updated.

If orders are delayed due to Stock Availability, then we will contact you at the earliest convenient moment.

PLEASE NOTE that Delivery Charge is per order value, regardless of number of cartons. You can order, for example, up to £295.00, which may consist of 3 cartons, and still only pay £12.50 or £14.95, whatever Europe Zone you fall into. Therefore, the more you order, the more you will save on delivery costs.

PLEASE NOTE that when ordering bulky materials such Rock Salt 25kg, Candle Wax 20kg, Potpourri in large quantities, or large items of furniture, we may have to double the carriage price depending upon what else you may have ordered, so please contact us for a full carriage quote prior to ordering.