Complaints Policy

We aim to provide the best possible care for our patients and those close to them. One of the ways we can ensure that we keep our standards high is to ask you to tell us when we get it right and when we get it wrong. If your family, friends and carers have any comments, suggestions or complaints, please tell us. It is important that we receive your feedback.

Complaints Procedure

We hope you are happy with the service you’ve received from St Catherine’s Hospice and that you’ll never have reason to complain – but if there’s something you’re not happy with, please tell us so we can try to put matters right.

You can make a complaint in any of the following ways:

In writing by letter or email

Verbally by telephone or in person to any member of staff.

If you wish to make a written complaint and are unsure of the relevant team or department, please address it to:

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