Twitter's new rules to stop harassment
Last updated 09:06, January 5 2016
0

Twitter's memo signalled a long-awaited move for those who deal with digital harassment - which turns out to be almost everyone.
Reuters
Twitter's memo signalled a long-awaited move for those who deal with digital harassment - which turns out to be almost everyone.

In an attempt to limit harassment of its users, Twitter is changing the rules for what you are allowed to tweet.

Among the policy updates Twitter announced last week:

- Abusive behaviour, once part of an "abuse and spam" section, has been devoted the largest section of the rules. It states: "We do not tolerate behaviour that crosses the line into abuse, including behaviour that harasses, intimidates, or uses fear to silence another user's voice."

- Users cannot tweet "hateful conduct," which means: "You may not promote violence against or directly attack or threaten other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease."

- Twitter will attempt to assist people who have threatened suicide or self-harm on the site, including "reaching out to that person expressing our concern and the concern of other users on Twitter or providing resources such as contact information for our mental health partners."

- The definition of "violence" now includes "threatening or promoting terrorism".

If users do not follow the rules, their accounts may be temporarily locked or permanently suspended.

READ MORE:
* The Kiwi Twitterati - who are they and what do they want?

The announcement of these changes is the latest in a series of attempts by the social-media powerhouse to fix its poor reputation for dealing with harassment.

Last year, Twitter chief executive Dick Costolo wrote in a memo that he is "ashamed" at how poorly Twitter has handled trolls.

"We're going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them. Everybody on the leadership team knows this is vital," he wrote.

The memo signalled a long-awaited move for those who deal with digital harassment - which turns out to be almost everyone.

Perhaps that's why some feel that changing the rules to ban speech against specific groups is going too far: It is vague enough to frame any non-positive speech as "hateful conduct".

The rule-change announcement did not name specific groups it was trying to shoo or protect. But an obvious target is the Islamic State, the terrorist group whose social-media savvy has immensely accelerated its growth.

In its rule changes, Twitter followed in the footsteps of Facebook by explicitly calling out all terrorism, rather than simply "violence" or a specific terrorist organisation.

The rules now state, "You may not make threats of violence or promote violence, including threatening or promoting terrorism."