Please help DLT AUTOLOADER 818 stopped working

For some reason my HP autoloader DLT will not backup. I turn it off and on again and the display panel continue to show "NOT READY SELF TEST". I have tried to restart the backup server which is windows 2000 server with backupexe version 8.5 but it is still showing "NOT READY SELF TEST" I took the tape cartridge out replaced it with new tapes but the autoloader is not doing anything. I need help.

Re: Please help DLT AUTOLOADER 818 stopped working

Hi,

The Autoloader looks like struck in self test while initializing or it has some problem to proceed further. I will recommand to run the Lirary & tape tools if your host is able to see the Autoloader otherwise contact HP support

Re: Please help DLT AUTOLOADER 818 stopped working

See if you can get L&TT to talk to the autoloader and if so pull logs and post them here. If you aren't able to do that you can hard reset the library and clear all settings by turning it off, holding the "next" and "enter" keys, turning it on, hold the keys for about 20 seconds and release.