MonicaGee

MonicaGee
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Offline

Virtual Assistant,goal orieted and a Stickler to accuracy ,

I put my skills and passion together for the best outcome.
I ensure i deliver only the best.
Reliability+Time management flow together as i work to give you better than what you expected.
Am a stickler to accuracy and i respect deadlines thus work very hard to bit them.

Customer Service Presentation
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Recent Reviews

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Experience

Customer Service Agent

CKL
Jan 2010
- Oct 2013
(3 years)

Sending content to customers and also solving their problems,
Advising customers on the company products and services.
Reading emails and also reverting on the same having solved the issue or responded to the query.
Ensuring customer satisfaction by calling back to ask whether they were successful in downloading content.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
. Interface daily with internal partners in consumer affairs
Writing Monthly

Education

Personal Effectiveness

Kenya
2012
- 2012
(1 month)

Certifications

Proffesional Customer Service Representative
(2012)

PDC Africa

It was a training on this areas:Call Center service operations, Dispute Resolution, Multi-Phone use and Customer Experience in general