If the automatic document feeder picks up multiple pages instead of single sheets, the separator pad inside the automatic document feeder needs to be cleaned.

Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.

If the problem persists, or the automatic document feeder picks up multiple pages instead of single sheets, clean the rollers and separator pad manually. Follow the given procedure to access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then reattach the face plate.