Check your air filter. A dirty air filter is a common cause of problems.

Know how long ago your problem began.

Make sure the system is accessible – remove anything blocking your products.

Keep pets in a separate room so they don’t get overly excited.

Arrange for an adult (18 or over) to be home to allow entry to your home.

Provide a phone number to receive a call from the technicians to confirm the service visit.

If you rent your home, get your landlord’s permission to have your system serviced.

If you discover your heat pump or air conditioner is frozen, shut it off to allow it to thaw before the technician arrives.

We stand by all of our service repairs 100%, which means if our repairs need adjusting or redoing within 30 days of our original visit we’ll come back and fix them free of charge. That’s our Air Solar guarantee to you.