Danka and Pitney Bowes Extend Services Relationship

Thursday, September 16, 2004

Press release from the issuing company

ST. PETERSBURG, Fla.--Sept. 15, 2004-- Danka Business Systems PLC today announced a three-year extension of its current agreement to provide printer/copier related products and services to Pitney Bowes Management Services (PBMS). Under the agreement, Danka will deliver technical services, supplies, and support for installed equipment to PBMS in the United States, Canada, and Europe as well as PBMS off-site production centers.
"We are very pleased to build on our close relationship with Pitney Bowes Management Services," said Danka Chief Executive Officer Todd Mavis. "This Enterprise Account agreement will ensure that PBMS customers around the world receive the highest levels of print and copy services, including comprehensive support from our award winning technicians as well as upgrades to new-generation systems.
In addition to the new three-year agreement, PBMS recently signed a two-year Digital Support Service (DSS) contract with Danka to help maximize PBMS' investment in digital systems at its off-premise production print centers in the United States and Canada. Under a 2002 contract, Danka has been upgrading these business centers to a connected, intelligent digital environment utilizing its Danka @ the Desktop(TM) solution. The new DSS offering delivers enhanced support by fully leveraging Danka's digital expertise and industry-leading Digital Solutions Center, along with taking a consolidated approach to problem avoidance/resolution that encompasses hardware, software, network, and print workflow issues. A DSS contract provides access to Danka's sophisticated technology lab, an extensive knowledge base, and some of the company's most experienced systems support engineers.