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Freeze up's and blue screen today

I have an Acer Aspire X1301 purchased 02/10. Lately the computer has been freezing, at the desktop when I attempt to access a program or Windows Explorer it does nothing. This morning I got a blue screen something about "Crash Dump" and it recovered, here is the problem signature after recovery. I replaced my name with *'s in the USERs directory: I am sorry for not following the forum instructions initially when creating a topic. I have included the ATTACH and DDS logs below.

My name is etavares and I will be working with you to fix your computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

If you have since resolved the original problem you were having, we would appreciate you letting us know.

If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.

If you are unsure about any of these characteristics just post what you can and we will guide you.

Please tell us if you have your original Windows CD/DVD available.

If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.

Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting. If you will be unable to respond (e.g. vacation, travel, etc.), please let me know ahead of time.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again as instructed below, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Yes, I do have my Recovery disks available. About an hour ago the computer froze again, after restart I received a message that HPTLBXFX stopped running and the Windows "Looking for a Solution to the Problem ran. The logs are attached and I am running a 64 bit system therefore, unable to run the GMER log.

Have you backed up your information? Please do that before we continue.

Now, there are signs that it may be a virus; or at least that you had one at one point in time. So, let's start with MBAM. I do also need to warn you about having intuit.com in your trusted zone.

Trusted Zone Warning

Having trusted sites may not be a good idea. The reason why I say it's not a good idea is because the security settings for the internet is not extremely high and once you put a site in your trusted zone, basically almost anymore or thing, including hackers or other malicious software have full access to that site which can lead to hijacking that site and may even have access to your computer. Are you sure you trust a site to that degree?

It is recommended NOT to have ANY sites in your Trusted Zone unless the site requires it to function properly and you trust it very well. Other than that, it is not necessary for you to add any sites into the trusted zone. If you're not sure, and/or you do not need these in your trusted zone to facilitate access or you did not knowingly permit this access yourself, then please remove those sites from your trusted zone.

They can be accessed in Internet Explorer via Tools>>Internet Options>>Security>>Trusted Zone>>Sites. Remove if there are any there.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Make sure you are connected to the Internet.

Double-click on mbam-setup.exe to install the application.

When the installation begins, follow the prompts and do not make any changes to default settings.

When installation has finished, make sure you leave both of these checked:

Update Malwarebytes' Anti-Malware

Launch Malwarebytes' Anti-Malware

Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.

If you encounter any problems while downloading the definition updates, manually download them fromhereand just double-click on mbam-rules.exe to install.

On the Scanner tab:

Make sure the "Perform Quick Scan" option is selected.

Then click on the Scan button.

If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.

When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

Click on the Show Results button to see a list of any malware that was found.

Make sure that everything is checked, and click Remove Selected.

When removal is completed, a log report will open in Notepad.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Step 3

Please download BlueScreenView and save it to your desktop. Extract the ZIP file to your computer, then run BlueScreenView.exe.

After it's done scanning, please select Edit --> Select All from the menu.Select File --> Save Selected Items and save it to your desktop as BSVLog.txt or a similar name.Please open the logfile with Notepad copy/paste the contents here.

etavares

If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Hi, is this disk encrypted? Do you have a recent backup? I'd like to run some invasive tools to look for viruses, but I did notice what appeared to be a disk encryption service. If we end up with an unbootable computer, if the drive is encrypted, it does limit our options. Normally, we would just create a bootable USB drive and repair Windows, or if all else fails, use it to get your files off of the computer, but it doesn't work if it's encrypted. It's only a slim chance of happening, but I dont't want to continue unless I ask you first.

If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)

Double click on etavaresCF.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.