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As all of you know, I ask repeatedly, "What will you do today to achieve zero lost-time incidents?" This question isn't just for our vegetation management operations leadership and safety specialists, it's for the entire organization. We want you to be posing this to all of your team members and listening to their answers. We have an...

The other day, I stopped by to visit an irate property owner who was belittling our vegetation management crews and claiming they arrived late, slept through lunch and left early. Before arriving, I looked at their GPS records and noted that they were on-time. When I arrived at the house, I noticed that her yard was a mess, her porch was...