Our IVR development staff can deliver comprehensive phone applications that provide you with complete answering services quickly and economically. Our experienced staff can develop a custom call answering service application that interacts with your web services as well as external databases.

DSC maintains a secure and redundant call center to ensure reliable, ongoing service. DSC is the developer of our own IVR software and are uniquely positioned to manage your inbound phone service campaigns.

The Timken Company

The Timken Company keeps the world turning, with innovative ways to make customers’ products run smoother, faster and more efficiently. Timken’s highly engineered bearings, alloy steels and related products and services turn up everywhere. With operations in 27 countries, sales of $5.2 billion in 2005 and 27,000 employees, Timken is Where You Turn™ for better performance." - www.timken.com

Database Systems Corp. has provided The Timken Company with an IVR phone system for its employees to call when clocking in and out at work. Employees call this same system to report that they are going to be absent from work.

The system logs the caller information and records a message from the employee describing the reason for missing work. Our IVR program transmits this message by email to the appropriate management within Timken for analysis and replacement action.

What Do We Provide

The following are just a few of the features and options provided to our answering message service clients: