KMart.com Complaint - Don't think about good customer service

NAPERVILLE, ILLINOIS -- I received two solar gazing balls as a gift from my daughter, one of which
did not light up. Called customer service about how to return the one which
did not work. They said I need the confirmation # my daughter received when
she placed the order. My daughter provided me with that and the next day I
called Kmart back with the #. Here is where this gets goofy...they said I
need to have her give them permission to talk to me about this !!!
This is not a HIPA situation nor an IRS investigation, just a store return.
After dealing with Amazon numerous times and having to return items twice,
and getting credit even before they received the item back, I KNOW I will
NEVER suggest ANYONE buy anything from KMart.