The following information is for those concerned or affected by the earthquake on 13th November 2016

If you have been affected by this event we urge you to follow the advice of local authorities.

Background Information

A magnitude-7.8 earthquake has struck New Zealand's South Island.

We recommend you regularly check the Department of Foreign Affairs and Trade (DFAT) and Smart Traveller website www.smartraveller.gov.au for up to date information about the event.

Your policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

If you entered into your policy before 6am (AEDT) 14th November 2016:

If you are currently travelling:

If your transport is delayed or cancelled or your accommodation is affected due to the earthquake you may be able to claim for additional travel, accommodation and meal expenses.

Limits, conditions and exclusions apply under your policy. For full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.

If you have not yet departed:

If your pre-booked travel arrangements are cancelled, delayed or rescheduled by your travel provider as a result of the earthquake you may be able to claim for cancellation or rearrangement of your journey.

If your travel arrangements have been affected, contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may offer penalty free options to amend travel arrangements and we recommend you contact them first for further details.

If you entered into a policy after 6am (AEDT) 14 th November 2016

We would expect that this was done with an awareness of the earthquake for these policies; we will not pay any claim caused by or in any way connected with the earthquake. Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy.

What next steps should you take?

You should try to minimise your expenses including rearranging your journey where possible. If you have been using two star accommodation on your trip to date, then any replacement accommodation should be of a similar standard.

- Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

About

Fast Cover Pty Ltd ABN 98 143 196 098, AR No.381399, arranges this insurance as an authorised representative of
the product issuer, The Hollard Insurance Company Pty Ltd, AFSL 241436, ABN 78 090 584 473. Any advice provided is
general only and may not be right for you. Consider the Product Disclosure Statement available on this website, to
decide if the product is right for you. Benefits are subject to the terms and conditions including the limits and
exclusions of the insurance policy. Fast Cover receives a percentage of the premium paid and a share in the underwriting profits.