Amazon India — broken wheelchair

Sir
I am tinu Thomas from uk. I have purchased a wheelchair (Rs.9750) for my father in Kerala, in India last year from chaithanya care through amazon online. But unfortunately it is completely broken within one year that cannot be refixing now due to low quality and damageable

I have many a times informed this complaint to both amzone and chaithanya care but not responded at all

so pls give solution to this problem either refund the money or replace the stuff
by tinu thomas
I have attached photos of bill and wheelchair with this mail

Complaint Status

[Aug 15, 2019] Amazon India customer support has been notified about the posted complaint.