FAQs

Please make sure you follow the instructions appearing in some of my listings concerning size and measurements.
For example, always use a cord or a chain in the thickness mentioned for the different beads in my shop. Thank you!

Wholesale prices are available.
Please contact me for more details.

Please feel free to check with me any inquiry you may have concerning gemstones. As a third generation to a gemstone wholesaler, I will be happy to help.
I also can provide a custom made gemstones, but for wholesale quantities only.
Thank you!

Orders are shipped via registered mail, unless you upgrade the shipping method.
Registered mail may take 2-3 weeks (To Australia and Canada - 3-5 weeks)
Eco Post usually takes 7-10 days (To Australia and Canada - 10-14 days)
EMS (Express Mail Service) usually takes 3-5 days (To Australia and Canada - 3-7 days)
* These times are calculated from the day the order was sent
* The shipping delivery dates are an estimation and can be subjected to different changes and unexpected delays such as holidays, random custom inspection, bad weather conditions or just plain overload of the postal services.

The Etsy tracking information doesn't always provide the location of your order accurately. It depends on its ability to synchronize with the different postal services information.
All the orders are shipped by the Israeli Post company, which is very reliable.
Once the order arrives to the destination country, it is handled by your local postal company (USPS for the USA etc).
If you experience a major delay in receiving your order, please do not hesitate to contact me. :-)

Yes, I actually have over 6,000 items available, but not all are on Etsy.
If you are looking for a specific gemstone - you are welcome to contact me and I will be happy to assist. :-)

Please make sure you follow the instructions appearing in some of my listings concerning size and measurements.
For example, always use a cord or a chain in the thickness mentioned for the different beads in my shop. Thank you!

Wholesale prices are available.
Please contact me for more details.

Please feel free to check with me any inquiry you may have concerning gemstones. As a third generation to a gemstone wholesaler, I will be happy to help.
I also can provide a custom made gemstones, but for wholesale quantities only.
Thank you!

Orders are shipped via registered mail, unless you upgrade the shipping method.
Registered mail may take 2-3 weeks (To Australia and Canada - 3-5 weeks)
Eco Post usually takes 7-10 days (To Australia and Canada - 10-14 days)
EMS (Express Mail Service) usually takes 3-5 days (To Australia and Canada - 3-7 days)
* These times are calculated from the day the order was sent
* The shipping delivery dates are an estimation and can be subjected to different changes and unexpected delays such as holidays, random custom inspection, bad weather conditions or just plain overload of the postal services.

The Etsy tracking information doesn't always provide the location of your order accurately. It depends on its ability to synchronize with the different postal services information.
All the orders are shipped by the Israeli Post company, which is very reliable.
Once the order arrives to the destination country, it is handled by your local postal company (USPS for the USA etc).
If you experience a major delay in receiving your order, please do not hesitate to contact me. :-)

Yes, I actually have over 6,000 items available, but not all are on Etsy.
If you are looking for a specific gemstone - you are welcome to contact me and I will be happy to assist. :-)

Shipping & policies

Estimated Shipping

I will be happy to ship your order as soon as possible, but I commit to ship within 3-5 business days from when payment is received. There may be some delay during the holiday seasons - international and national. I ship via registered postal air delivery, but you are welcome to contact me if you wish to receive the order in any other shipping methods (DHL, TNT, EMS). The prices will, obliviously, change accordingly. All shipping charges are non-refundable. The cost of return shipping is not reimbursed.International Shipping - Although your country may not be listed in the shop's shipping options, I will be more than happy to ship to you! Let me know where you are, and I will send you a shipping quote. However, I reserve the right to restrict shipping to selected countries.I ONLY SHIP TO THE ADDRESS ON PAYPAL. If your shipping address is different from your PayPal address, please note on order under “Note to seller”. Sometimes, due to circumstances out of my control, there maybe some delays in shipment. In this case, please do not hesitate to contact me via e mail: sales@gemazone.com

Payments

Payments

I only accept PayPal. The order is processed over receipt of payment. Orders not paid for within 3 business days will be canceled.

Returns & exchanges

Returns & exchanges

Costumer satisfaction is my main goal!Items will be accepted back within 14 days of receiving the item, only in its original package and in a good condition. Then, I can refund the money minus shipping costs and any discounts that have been given by coupon codes.In case of refund, the costs of the shipping back will be paid by the buyer.

Additional policies

Additional policies

Please note that all photos are taken indoors using daylight lighting. Colors may appear differently on different types of monitors. Buyer is responsible for paying all taxes, customs and other extra fees. If you wish to buy some items in larger quantity than offered, please contact me through Etsy or at: sales@gemazone.com, and I will be happy to supply.