Is there a way to manually load firmware onto a smartcard (instead of Agilent Configuration)? I have encounter an issue where someone has tried to update firmware using a computer that has various firewalls enabled causing the MSD to now become unresponsive.

What version of msd chemstation do you have installed. We can try running msupdate.exe manually.

Make sure antivirus software is not running, firewall is off, only 1 lan card in pc, and logged in as full administrator on the pc.

Go into windows explore c:\msdchem\msexe\597X\ and find the file msupdate.exe. Run this as administrator. When the DOS windows opens it will prompt you for the IP address of the ms. The using the document I have attached follow the directions on the screen starting on page 3.

I want to load firmware the firmware of a 5975C Is there a way to manually load firmware onto a smartcard (instead of Agilent Configuration)? I have encounter an issue where someone has tried to update firmware using a computer that has various firewalls enabled causing the MSD to now become unresponsive.

The display mentioned

"SC3 Series Tornado2"

"Loading MSD Firmware"

It stuck there.I can still ping the MSD. With Chemstation Configuration, I got.

"The Operation Fails as no adaptor is in the state permissible for this Operation.

I know this was covered in the first answer but we have run into this enough times I thought I would offer an endorsement.

On certain MS we have run into this problem often. It has been caused by the corporate network connection being given first priority. Disabling the corporate network connection and resetting the MS allows it to finish the update process. The corporate firewall software has also caused update issues and needs to be disabled before starting the update. Our IT guys, after trying their magic, have yet to find a permanent fix for prioritizing the network connections on a permanent basis.