Refund Policy

The Company does not accept returns or refunds on any products once the product is delivered to the carrier.

If a product offered on the Company Sites arrives defective or otherwise not as described, you may return the item for a replacement, as specified in our Terms of Purchase.

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To request for a replacement, buyers are requested to provide photographic/video evidence of the product'sdeviation from the Terms of Purchaseto support@zevymo.com.

Requests for a replacement must be sent within 48 hours of receiving the item.

If the case is deemed valid, we will cover the related cost to deliver a replacement!

*Please also include your invoice number/order number for us to match up your order in the system

** Please enclose in the return package, your order info, and state clearly if you would like a replacement or refund.

The following information is needed as evidence for us to process your request. If this information is not provided without a prior agreement, the return will not be processed:

1) Order number

2) The email address you used to order

3) Return shipment tracking number

4) Reasons for return

Please send the information to us via email atsupport@zevymo.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package may be recognized as unidentified mail.

Returns (if applicable)Once your return is received and inspected. We will notify you of the approval or rejection of your return.

If your item is deemed damaged, we will send out an identical replacement item within 7 days.

Order Cancellation RefundCustomers are entitled to a refund if they contact us within 4 hours of making their purchase, and their order hasn't yet been dispatched.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that a $5 re-stocking fee will be applied per canceled order.

*DISCLAIMER*: We try our best to fulfill all cancellation requests in a timely manner, however, we cannot guarantee that all Orders can be canceled should the order be dispatched prior to the approval of the cancellation request.

Late or missing refunds (if applicable)If you haven’t received a refund yet, these are the steps you can take to check it out: