FAQ

Can you obtain items not listed in your inventory or sold out items?
We will be able to accept orders for those items that aren't listed in our inventory or sold out items through special order.
To do this, you can send us an email to info@tatsuhobby.com and we will send you a quote for the item(s)
We suggest only doing this for items that are of limited nature such as limited edition model kits, or action figures since the pricing will be of market pricing and not the pricing that are advertised in the product page
For regular release model kits that are sold out, we suggest to wait until the next production batch comes around
Bandai especially is good in reprinting the model kits that most model kits will come back in stock at some point
If you need the item(s) urgently though, you can still email us and we'll send you a quote

What is 'email me when back in stock' button and how do I use it?
The 'when back in stock' button is our personalized notification system for you, and is shown when an item is in 'sold out' status in our product page.
It's function is simple, when you see the button and register your contact information in it, the system will automatically notify you when the item you clicked the button of is in stock
There are two limitations to this system, firstly being that the system will not place the item you requested on reserve for you (any customer might still be able to buy it), and that the system does not guarantee that every item that you placed on notification will be back in stock since many items such as limited edition items, figures, etc are one time production only and once they're out of print, we will not be able to get them back.
These one time production only items (SH Figuarts line, Metal Build line, etc) can still be obtained by placing a special order through our email although their pricing will not be the same as listed in their respective pages (market pricing)

How do I place an order for items that are marked as "Reservation, Price TBD"?
To do this, simply follow the procedure of placing a preorder
The difference is that we will send you an email update for the pricing when we have the items on hand and ready for shipment.
At this point, you can decide whether to proceed with the transaction, or cancel the order and you can change the payment method that you've initially chosen when placing the order at this moment as well.

How do I Preorder? Will you charge me while the item is not in stock yet?
We will not charge you for the preorders and for all the items that are not in stock until they are ready to ship.
Preorder can be done by placing an order through our check out system as usual.
However, when prompted by the system of the payment method, choose the "Check/Money Order" or "Credit Card" option.
We will notify you then when the item(s) has arrived in our warehouse and ready to ship. Next, we will send you an invoice to confirm the total price as well as to confirm the payment method you'd like to choose. Once we got a response and payment from you, we will update the order page accordingly

How do I use the reward points?
The reward points are cash reward for your purchases. Each product's points are listed on their respective pages, and each 100
points is worth $1. You can redeem these points anytime you make a purchase, and it works on the total of the whole order!
For example, you have 2000 points and the total of your order is $20 shipping included. If you use your reward points, you'll get the item absolutely free! There's no expiration date for these points as well so collect as much as you can!

Where are you located? Can I pick up my order if I live in San Francisco Bay Area?
Yes! Our warehouse is open for pick up customers and visitors alike.
Our address is 761 Mabury Rd Suite #80, San Jose, CA 95133.
We're open every day of the week from 2 pm to 7 pm

Are all of your items new?
Yes, all of our items are brand new straight from the manufacturer

What method of payments do you accept?
Currently, we accept cash, credit card (Visa, Mastercard, Discover and American Express), Paypal, money order, personal check, cashier's check and wire transfer. Any payments that have a processing time will have to wait until the payment is cleared before we send the orders out. If you schedule for a pick up with us, cash payments are also accepted.

Do you charge sales tax?
We do charge 9.25% sales tax for transactions in California. Meaning, for those customers who pick up items or have a California address. Otherwise, we don't charge taxes.

Do you ship internationally?
Yes, we do ship internationally to most countries in the world. If you don't see a shipping quote listed for your country, please contact us and we'll send you a quote

The kits I receive have missing/broken/damaged parts!
Please contact us immediately with the picture of the broken parts and we'll do our best to replace those parts. Unfortunately, we're not able to give replacements for SAGE resin kits parts since the producer has shut down most its production and the resin kits are sold as is.