COMPLAINTS

In the event that an entity, issuer or user of the services provided by IBERCLEAR may wish to make a complaint regarding the development of its services or the performance of its participant entities, it must refer it in writing to:

The person making the complaint must idetify himself informing, where appropriate, the name of the company to which he belongs. This communication must include the facts and reasons in detail supporting the complaint and all the documentation that may be considered relevant in the procedure and for the resolution of the complaint.

Once the complaint is received, it will be analysed and, if necessary, additional information will be requested from the participants involved in it.

Within a reasonable period of time, which should not exceed two months from receipt of the complaint, IBERCLEAR will provide a reasoned written response.