"I find it satisfying to be able to give a voice to people that sort of get lost…You know, when these big horrible things happen, and the spotlight is very briefly on them, and then it moves away, and it's not that I'm dragging them out and forcing them to 'Relive your horrible moments!' It's more a thing of, 'If you'd like to relive your horrible moment, if you want people to know what actually happened, talk to me. I will tell your story.'"