Only Displays Cactus V6 V1.1.019, Cannot enter Menu

I have uploaded the latest firmware, V1.0.019, for one of my V6 triggers.

When I switch on one of my V6 triggers in either TX or RX mode, the display just shows, ' Cactus V6 V1.1.019' and the Group LEDs for A, B and C illuminated (D is not illuminated). Pressing the Menu button has no effect, and depressing the Group buttoned does't turn them on or off.

Anyone encountered this problem before, and if so, is there a remedy, or has the Trigger now failed completely?

I've just re-connected the V6 to my computer and launched the Firmware Updater. I then pressed the Menu button and switched on the V6 (to Rx mode), and a message appears in the Updater window next to the 'Progress' bar, 'Embedded file is corrupted or missing'.

I tun clicked on the 'Check for latest Firmware' box and Select V1.1.016

The Progress bar shows: Download Finished. Press UPDATE to start.

I click on Update

The Progress bar shows: Firmware update completed.

The V6 display shows: Cactus V6 V1.1.016

I switch off the V6 and disconnect it from my computer

I insert the batteries.

The display shows Cactus V6 V1.1.016, and the Group buttons A, B, C are illuminated (D is not).

Pressing the Group buttons or the Menu buttons has no effect (the original fault status I reported).

If your V6 is within the 1-year warranty you may return it to us and there won't be any labour or parts fee. So you can send it back and we will service it for you. If it is easier to deal with Lovegrove Consulting directly, you may go through the same procedures though it may take a little longer (you > Lovegrove > our UK distributor > Cactus).