Logistics

Change of Order Status

Communicate effectively with customers on the status of their order, it could be the difference between a successful delivery and multiple failed delivery attempts resulting in increased costs to your company. Keep customers up to date with their order status via SMS and be sure they have the latest information at their fingertips. Confirm with customers when orders have been received, when packages have been dispatched, when they’re due for delivery and provide options to change delivery times to suit them.

91% of people said they would be happy to receive details about their delivery via text message Source

Self Service Options

Offer customers self-service options via SMS, when it comes to package delivery this makes a real difference to the logistics chain – saving time and money. By simply replying to an SMS detailing when their order is due to be delivered customers can reschedule delivery for another date or time that fits in with a last minute, unexpected change of plan, giving them an alternative to the inevitably frustrating call center option and saving you from failed delivery attempts.

90% of consumers now expect a brand or organization to offer a self-service customer support portal Source

Container Shipment Tracking

Enable container tracking via SMS to open up a world of possibilities for your customers – quite literally. Tracking shipments in real time, regardless of where they are in the world, whether on the sea, land or in the air ensures that delivery times can be effectively monitored. Tracking also provides protection against containers going missing and enables any unexpected delays or reroutes to be easily communicated via SMS to all parties in the logistics chain to ensure more effective planning.

Agent Available Alert

Make communicating with customers easier by offering them the option to call back when an agent is available to talk to them, rather than waiting on hold indefinitely for their call to be answered. Send an SMS to advise when an agent is available, include a code for the customer to use and make sure they are put through to an agent straight away rather than being placed back in the call center hold queue.

60% of consumers view a brand with a mobile-responsive self-service option more favorably than one that doesn’t Source

Technical Support

Make life easier for customers and allow them to communicate via SMS to resolve simple technical queries instead of keeping them on hold for 20 minutes for what could just be a yes or no answer. Communicating via SMS for technical support also allows calls to be more effectively directed to someone who is capable of answering the query quickly rather than generic support taking the call and then having to transfer internally.

More than 50% of consumers would rather text for customer support than call Source

Clock In / Clock Out

Enable employees to advise when they start and end shifts by using SMS. By sending a simple text stating ‘start shift’, employees can let their employer know that they are on site and have started their shift. Similar formats can be used to communicate end of shift, break times and lunch times allowing accurate records to be kept for payroll and Health & Safety purposes. Geographic locators can be used to substantiate that employees are actually on site and working their shift.

75% of HR managers in large companies acknowledge productivity has improved as a result of employees to accessing mobile solutions Source

If you would like to discuss how we can help your messages reach your customer fast, please get in touch.