Do I have to respond to calls and email immediately?

Q - Do I have to respond to calls / emails immediately?

A - A leader I was coaching answered their phone while we were discussing an important area. Not surprisingly, their action plan contained a challenge to reduce their interruptions, in particular not to answer the phone in meetings. They were asked to observe what happened. The leader was delighted to tell me they had been able to concentrate on key tasks and deliver quality work much faster. To read more click here