Privacy policy

Poseidon Expeditions is one of the leading providers of polar expeditions in the cruise industry. Our website, poseidonexpeditions.com offers online travel – related services through our online platform and through the online platforms of our partners.

Poseidon Expeditions is committed to user privacy and takes its responsibilities regarding the protection and the safeguard of customers’ personal data. This policy explains why and how we use certain customer information and how we keep this information safe.

Please bear in mind that we may update our privacy policy from time to time and therefore you are advised to visit these pages regularly in view to keeping yourself informed about any changes.

If you disagree with our Privacy and Cookies policy, you are advised to discontinue using our website services.

Through our website, you can get information related to our services and products. For more specific and detailed information accordingly to our customers’ particular interests, we give the opportunity to request an online quote.

For the purposes of processing your request for a quote, our website will ask for your basic personal and contact information mainly, your name, title (optional), telephone number (optional) and a valid email address.

Newsletters:

In addition, we provide our customers with the option subscribe to our newsletter sent be email, if they wish, in order to receive our news and special offers. For this purpose, our website will request a valid email address.

A customer can opt-out or unsubscribe from our newsletter at any time by using the “unsubscribe” link in each newsletter.

Other communications:

From time to time we may contact our clients by email, traditional mail and phone or text message or through social media platforms, depending on the contact information our customers decide to share with us. This contact may arise for marketing/informative purposes or for asking for a review concerning our services or it may be necessary for administrative reasons related to the services you have requested from us.

A customer can opt-out from our marketing communications on a written request. (see section 5)

Social Media:

We use social media to promote, improve and facilitate our services.

For example, we have integrated social media plugins in our website. Therefore, when you click on one of the buttons and register with your social media account, information is shared with your social media provider and possibly presented on your social media profile to be shared with others in your network.

In addition, Poseidon Expeditions uses social media by maintaining accounts and offering applications on several social media sites. These social media services may allow you to share information with poseidonexpeditions.com. When you register with a social media application, you'll be told which information will be shared with our website. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates things like personalizing our website to suit your needs, connecting you with your friends on travel destinations, and analyzing and enhancing our travel-related services

We may also enable you to sign in to poseidonexpeditions.com services with your social media accounts. Furthermore, after the completion of your voyage/travel experience or other related product of Poseidon Expeditions, we may invite you to submit a review about your experience through certain social media or other similar interned based platforms. In this case, your social media provider will be able to tell you more about how they use and process your data in such cases.

By completing a review, you are agreeing that it can be displayed on, for example, the relevant destination page on our website or in our social media accounts, to inform other travelers about the quality and services of Poseidon Expeditions. Nevertheless, such a display can be removed upon your written request to Poseidon Expeditions.

Marketing - Statistical Purposes:

Occasionally, we may ask our customers to take part in market researches. Any additional personal details that you give us as part of the market research will only be used with your consent and for the purposes of the specific market research only. Your data will be erased after completion of the research.

We also may use personal data for analytical and statistical purposes, in order to improve our services, to enhance the user experience and to improve the functionality and quality of our online services. Any additional personal details that you give us as part of the statistics will only be used with your consent and for the purposes of the specific research only.

2. Who is responsible for data collection and processing (controller – processor)?

The responsible for collecting, controlling and processing these data is Poseidon Artic Voyages Ltd.

3. Who is your data disclosed to?

The collected data will be treated confidentially and used only by the teams in charge of Poseidon Artic Voyages Ltd. In this respect, your details are shared with local Poseidon Expeditions employees/partners. This information may also be used by Poseidon Expeditions to give you personalized offers related to our products and services.

Occasionally, we may use service providers to process your personal data strictly on our behalf. This processing would be limited to purposes described in this policy (such as marketing or analytical/statistical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose except those instructed by Poseidon Artic Voyages Ltd.

We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

4. How are your data secured?

In accordance with European Data Protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical safeguards for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

The services offered by Poseidon Expeditions are not directed to children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

5. How can you access your data, check its accuracy and correct it?

Customers have the right to request a copy of their personal details at any time to check the accuracy of the information held, to correct or update this information.

You may also ask your personal information to be deleted completely; subject to settlement of all outstanding issues related.

You can request an overview of your personal data by emailing us at marketing@poseidonexpeditions.com. Please write "Request personal information" in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

If the personal information we have for you is incorrect, we'll update it at your request. If you do not want to use poseidonexpeditions.com services anymore, you can ask us to block your personal data from being used again.

COOKIE POLICY

Our website, poseidonexpeditions.com uses cookies that are not strictly necessary for the website to work but that will offer a better browsing experience. You can delete or block these cookies.

To make this site work properly, we sometimes place small data files called cookies on your device.

1. What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit a website. It enables the website to remember your actions and preferences (such as login, language, and font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the website or browse from one page to another.

Temporal cookies are files that are kept in the device of the user until his exit from our web site or disconnection of the software (web-browser).

Permanent cookies are files kept in the device of the user during the time indicated in the cookie files parameters or until the moment of their deletion by User.

In addition, our web site uses the following categories of cookies:

Strictly necessary cookies

These cookies are essential for the following purposes:

• Remembering previous actions (e.g. user entered text, or purchases added to “carts”) when navigating back to a page in the same session).

• Managing and passing security tokens to different services within a website in view to identifying the visitor’s status (e.g. logged in or not).

• To maintain tokens for the implementation of secure areas of the website.

• To route customers to specific versions/applications of a service, in cases for example of a technical migration.

• Support of our website user’s session (after logging into the system) so that the user doesn’t repeatedly enter a login and password in every page.

Performance Cookies

These Cookies collect anonymous information on the pages visited and include:

• Web analytics (e.g. Google Analytics, Yandex Metrika etc.)

Web analytics are mainly used for the creation of statistics, the detection of the date and time of the user’s visit, the localization of the web page address from which a user has entered our web-site, the viewed pages on our web-site or the time spent by the user in any part of our website, the determination of sources of traffic, the recognition of user’s device and browser and the localization of country.

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.

• Ad response rates, which are data used exclusively for calculating response rates (click-through rates) in view to improving the effectiveness of advertising purchased on a site which is external to the destination website.

• Affiliate tracking, which are cookies used to let affiliates know that a user, has visited a partner site some time later and if that visit resulted in the use or purchase of a product or service, including details of the product and service purchased. Affiliate tracking cookies allow the affiliate to improve the effectiveness of their site.

Functionality Cookies

These types of cookies are related to the display of a website, for instance:

• The display of internet-pages to the user that are designed for his individual necessities.

• The tuning of content of the pages of our website in accordance with the preferences of the user (e.g. choosing the language in which the website is displayed).

• Remembering the choices that a user has made.

• Detecting if a service has already been offered (e.g. a tutorial of the webpage has already been displayed to the user).

• Fulfilling a request by the user such as submitting a comment.

Targeting or advertising cookies

These Cookies collect information about browsing habits in order to make advertising relevant to you and your interests. It includes

• Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user. It is not necessary that the website serves advertising purposes but this can be often the case.

• Cookies placed by advertising networks in conjunction with a service implemented by the website in view to increasing its functionality, such as the possibility to comment at a blog through the website or adding a site to the user’s social network, providing maps or counters of visitors to a site.

Similar technologies

In addition to using cookies, we also use web beacons.

A web beacon is a tiny graphic image of just one pixel that it is delivered to your computer either as part of a web page request or as an HTML email message. We use these pixels directly or through service providers, as part of our online advertisements on our website or on third-party websites. The purpose is to learn whether a user that has been shown an online advertisement also makes a reservation, to track conversion with partner websites and to analyze a user's traffic patterns in order to optimize the travel-related services we bring to you.

3. Where can you find poseidonexpeditions.com cookies?

You can find our cookies in your browser settings. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser manually at any time you want.

Only Poseidon Expeditions has access to poseidonexpeditions.com cookies. Cookies placed by third parties can be accessed by these third parties.

4. How can I manage Cookies?

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit the website and some services and functionalities may not work.