When coming to collect an order from us, a copy of the order confirmation or invoice as well as a "ready to collect" text message will be sufficient however if you only have the order number for an order then we will need to see some form of identification. (Photo identification such as a driving license, passport, bus pass etc.)

If you cannot collect the item yourself and a nominated person is coming, then they must have the same information at hand or over the phone verification from the recipient. The nominated person will also be asked to sign for the item.

If you have ordered an item with us, then we have a 2 week holding period from the moment stock is available for you to collect. If an item has to be ordered in, then the holding period does not commence until said item(s) have come into store.

If for any reason you cannot collect your item(s) before 2 weeks then please notify us over the phone or email quoting your order reference and we can keep it aside out of the companies good gesture.

There will be a £10 charge per day after the 2 week period if the item has not been collected and must be paid before the release of goods.