ACA and several of its members participated in this empirical research to better understand the relationship between creditors and debt buyers. "We appreciate the opportunity to assist the FTC in this study, which among other things reinforces the critically important role the sale and collection of consumer debt plays in maintaining the vitality of America's credit based economy," ACA International Chief Executive Officer Pat Morris said.

Morris added that the report is informative in outlining areas to improve communication with consumers when seeking to recover a debt. "It's important to have balance between consumer protections and the ability to recover a rightfully owed debt. We will continue to educate our members who purchase debt about how to properly comply with state and federal laws. ACA plans to be of assistance as the FTC undertakes future research on debt buying and debt collection."

The sale and collection of consumer debt is among the highest regulated industries in America, governed by federal and state laws, numerous federal and state regulators and law enforcement agencies. ACA supports only the legitimate, legal collection of consumer debt, which should be done respectfully and in compliance with federal, state and local law. Abusive behavior, harassment or misleading of consumers is unacceptable and those who cross the line should be held accountable.

ACA International (www.acainternational.org) is the comprehensive, knowledge-based resource for success in the credit and collection industry. Founded in 1939, ACA brings together 5,000 members in the United States and abroad, and their more than 300,000 employees, representing third-party collection agencies, asset buyers, attorneys, creditors and vendor affiliates. ACA supports members through state and federal advocacy, training and resources.