Telework Service Details

Telework-related Services

JALA International is the only firm in the world providing all of the
services enumerated below. We have been doing it for more than 30 years.
JALA's primary interests are in the development of programs that involve
telework as a central change agent for satisfying major strategic goals.

Key Benefits

Elimination of expensive "Wheel Reinvention."
We've been there. We know how to do it right. Why waste time and money
discovering things we've known for more than 30 years?

Versatility. We have been involved in all sorts of
successful telework projects, in several languages. We have, or have
easy access to, all the types of expertise required.

Comprehensiveness. We cover the entire spectrum of
telework services, as shown below.

Strategy Development

Corporate

Telework must be an integral part of any organization's management strategy
in the 21st Century. We will show you how telework can be used as a major
strategic tool in your organization. A variety of corporate strategies
can have telework components, from making most effective use of office
space, to optimizing access to personnel skills, to minimizing environmental
impacts. For example, are you planning a major site move or expansion?
Such moves often cause prolonged negative effects on costs, productivity,
turnover rates and employee morale. Perhaps teleworking can provide a
better solution. In cooperation with your senior executives, we will help
develop long term strategic plans for using telework to enhance organizational
effectiveness and improve competitiveness.

Government

Telework can provide answers to major local, regional and national problems,
including traffic congestion, jobs-housing balance, energy conservation,
environmental pollution, urban renewal and rural economic development,
to name a few. JALA has public policy development experience in all of
these areas. We have also worked with government agencies and elected
representatives at all levels of jurisdiction from city councils to members
of the European Community parliament. To see an example of the consequences
of one of our groundbreaking projects, view the Executive
Summary of our final report (1990) on the California Telecommuting
Pilot Project.

Planning

We will meet with your senior executives and mid-level managers, brief
them on the concepts of telework and telecommuting, and jointly develop
implementation plans that are tailored to your organization. The written
plans will identify the organizational units to be involved, specify added
technology requirements (if any), estimate costs and benefits, specify
evaluation criteria and establish selection and implementation schedules.

Teleworker, Telecommuter, and Telework Site Selection

Most of your staff can be more effective teleworkers. Many, but not all,
of your staff will be able to telecommute effectively. We will help you
define who can benefit from telework training. Where telecommuting will
be useful, our formal selection methods and
questionnaires will help you and your telecommuting project manager
identify prospective telecommuter-supervisor pairs. Using our selection
system, we will recommend both the individual telecommuters/telemanagers
and the form-and extent-of telecommuting that is most appropriate for
their work. We can also evaluate and recommend sites for regional/satellite
telework offices and will help you select computer and other information
technology for use by your telecommuters.

Training

We can provide both "why-to" and "how-to" manuals
and will train your teleworkers, telecommuters, their direct supervisors
and your organization's upper management. In fact, we insist on at least
some level of formal telecommuting management training for organizations
that are new to telecommuting, or for organizations that are developing
some of the more sophisticated teleworking techniques, such as video teleconferencing.
The extent of training required depends on how current your employees
are in "office automation" techniques and in the practice of
results- rather than process-oriented management. We will also train your
own trainers and customize the manuals so as to smooth expansion of telecommuting
to other units or locations of your organization.

Evaluation and Fine-Tuning

We will help you evaluate the success of your telecommuting program,
including measuring changes in performance and developing detailed cost
and benefit data. The cost-benefit analysis includes effectiveness/productivity
change estimates as well as a variety of other factors not ordinarily
included in such analyses. We will also recommend changes in your telecommuting
methods and system, based on the performance data and on focus group sessions
with your telecommuters. Typically this is in the form of an annual or
semi-annual checkup. One key service in urban areas is our program for
assessing the impact of all your transportation demand management efforts-including
telecommuting-on reducing air pollution. Finally, we will help you develop
an agenda, plan, and procedures for broad-scale implementation of teleworking
or telecommuting in your organization.

Managing Telework Workshops

We also produce a variety of telework- and telecommuting-related one-day
workshops led by Jack Nilles. A typical agenda includes:

an overview of telework and telecommuting

planning a telecommuting demonstration project or implementation
program

the impact on—and of—company policy and procedures

selecting teleworkers and telemanagers and structuring jobs

analyzing office information flows

how does it all work? the technology factors

establishing performance measures and evaluating results

how are we doing? cost-benefit analysis

success! planning the rollout

The time allocation and detailing of the workshop elements can be adjusted
to fit the requirements of the company and attendees. For more details,
including scheduling and costs, contact us by email.

Telepicker
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Questions or problems regarding this web site should be directed to info at jala.com.
Last modified:
Thursday April 9, 2015.