Analyst failed to communicate with the Content Manager database

Technote (troubleshooting)

Problem(Abstract)

Error when attempting to update a Dlist or attempting to view connection information between Options/Import Link

Cause

No file space left on the server.

Diagnosing the problem

When attempting to update a Dlist you should get the message

"Analyst failed to communicate with the Content Manager database. This can happen if the IBM Cognos 8 Planning service is not running. Please check that this service is running.

Error was:

Unable to retrieve user information for the user that has logged on."

If you also run the ' Deployment Wizard' from the Contributor Administration Console when you get to the 'Export Object Selection' section, instead of seeing the Analyst libraries you will see the message