Action Memo: Address Clean Up and Undeliverable Mail

Summary:

On 3/07/12, HFS Bureau of All Kids (BAK) staff began canceling medical only cases for which the U.S. Postal Service (USPS) reports an out-of-state address or that the client is deceased.

Starting 3/29/12, through the NCOA Service, client addresses are automatically updated in the Client Data Base (CDB) based on USPS data (see manual release National Change of Address (NCOA) Services). An electronic report of cases that have been changed to an out-of-state address will be generated after each monthly NCOA update process.

For cases with an out-of-state address that contain SNAP or cash benefits, FCRC staff cancel the case using TA 22/TAR 78 (Moved out of Illinois, or Illinois residency not verified).

Effective immediately, BAK will review and take follow-up actions on medical only cases for which medical cards have been returned as undeliverable for two or more months; undeliverable mail cases with cash and SNAP benefits are handled by DHS FCRC staff.