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REVIEW RESERVATION

Review, change, or cancel reservations made on Hawthorn.com. If you need additional assistance, please call 1-800-337-0202.

We had great experience with friendly staff, clean and very large suite. Would highly recommend to others.
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We had great experience with friendly staff, clean and very large suite. Would highly recommend to others.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
Thank you so much for the nice review of our property. Whenever I read comments like your's it always gives me great pleasure. My staff and I strive to make every guest's stay completely enjoyable, and our greatest reward is validation that we've done just that. Please know we would be thrilled to have you again as our guest.
Priscilla Gonzales,
General Manager
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We had water problems at our home so we were local folks staying at Hawthorn Suites mid-week and last minute! It was a beautiful room and more than adequate -- I was only s...
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We had water problems at our home so we were local folks staying at Hawthorn Suites mid-week and last minute! It was a beautiful room and more than adequate -- I was only sorry we weren't there for a longer stay!
My only complaint was that the lighting above the vanity was in need of attention and I imagine the problem didn't start with our arrival. Just bad
fluorescent bulbs. Hopefully that was promptly addressed after our checkout.
Great hot breakfast; good coffee...« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
I appreciate you taking the time to write such a wonderful review. It's great to hear that my staff took great care of you; your review made my day and I appreciate that. Please accept my apologies for the issues you experienced. Since the staff and I strive to provide friendly service, clean rooms and a comfortable stay for all of our guests, I have met with the staff and the issue has been corrected. Once again Thank you for staying with us, I hope to see you on your next return to your hotel.
Priscilla Gonzales,
General Manager
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Our first room the door did not lock and their was makeup in the sink and the vanity was also wet around said sink. I informed the front desk of these problems and they moved ...
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Our first room the door did not lock and their was makeup in the sink and the vanity was also wet around said sink. I informed the front desk of these problems and they moved us to a different room. We had breakfast and used the waffle maker. I sprayed the waffle maker with the quick release spray and when the time went off the waffle separated and was stuck to each half of the waffle maker. On the last day I had to help a young lady who some how got the handles criss-crossed so that it would not open. I had to unscrew one of the handles and work it around to open it so she could get to her waffle which coincidently was also stuck.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Value Guest,
We appreciate you taking the time to provide feedback to us about your stay at our hotel. Please accept my apologies for the issues you experienced. Since the staff and I strive to provide friendly service, clean rooms and a comfortable stay for all of our guests, I am saddened to read that we were unable to do this for you. In response to your remarks, I have met with the kitchen staff making sure all appliance are in working conditions. Hope to see you again for future reservations.
Priscilla Gonzales
General Manager
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It was a good stay.I was in non smoking room,but room smelled like smoke.
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It was a good stay.I was in non smoking room,but room smelled like smoke.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
Thank you so much for the nice review of our property. Whenever I read comments like your's it always gives me great pleasure. My staff and I strive to make every guest's stay completely enjoyable To prevent this from happening again, my team has been detailing the rooms. I appreciate you bringing this to our attention. Please know we would be thrilled to have you again as our guest should your travel needs bring you back to our hotel.
Priscilla Gonzales,
General Manager
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Reserved and Promised two rooms with 2 Queens. Given two rooms with only one king bed each. 6 people. Males and females had to split up for the night. The rooms are totally...
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Reserved and Promised two rooms with 2 Queens. Given two rooms with only one king bed each. 6 people. Males and females had to split up for the night. The rooms are totally dated in every way. Paper thin walls, minimum towels and cloths for two people, let alone three. Hard to believe a Wyndham property.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
We appreciate you taking the time to provide feedback to us about your stay at our hotel. Please accept my apologies for the issues you experienced. Since the staff and I strive to provide friendly service, clean rooms and a comfortable stay for all of our guests, I am saddened to read that we were unable to do this for you. In response to your remarks, I have met with the staff and reviewed our reservations policy making sure all procedures are met for our guest. Please contact me directly at the property to further discuss the issue. I hope to see you for future visit to Wichita.
Priscilla Gonzales,
General Manager
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I called ahead and reserved a queens room nonsmoking. We got a king size bed smoking. The receptionist on check in was not overly happy to take care of our needs.
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I called ahead and reserved a queens room nonsmoking. We got a king size bed smoking. The receptionist on check in was not overly happy to take care of our needs.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
Thank you for your recent review of your stay. I am so disappointed that your the room reservation was incorrect. Please accept my apology. To prevent this from happening again, my team has been making sure details for all reservations are correct. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at the property directly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Priscilla Gonzales,
General Manager
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