Frequently asked questions:
Common problems accepting the changes of the editor

When Word crashes or runs very slowly, this could be caused by the Reviewing Pane. Due to the number of changes and comments, there is a lot of content in the Revision Pane, which causes Word to run slowly and possibly crash.

The Reviewing Pane is the Pane on the left side of your screen that you can extend when you go to the Review tab.

Close this Reviewing Pane while you keep on working on your document.

If this does not solve your problem, please contact Scribbr via the chat or send an e-mail to info@scribbr.com.

You might come across redundant changes, where a word or punctuation mark is replaced by the same word or punctuation mark.

Changes like these occur during the routine editing process, so there’s no cause for concern. There are two common reasons you might see such changes:

Our editors work in the “simple markup” view, so they can ensure they don’t introduce errors during the editing process. However, this means that editors sometimes delete a word and then retype it, and Word’s track changes will count this as an edit.

This can also happen when editors use spell check or other advanced editing tools, which allow the editor to review multiple instances of a word at once. Tools like this enable us to deliver a consistent edit, but they sometimes result in “unnecessary” changes.

If you see redundant changes in your text, you can simply accept or reject them.

Frequently asked questions

At Scribbr, we are committed to protecting your personal information. That’s why our employees and editors follow specific guidelines to ensure the confidentiality of your work:

Pledge of secrecy

Signed statement prohibiting publication or third-party sharing

Obligation to delete files

Secure connection (SSL)

Both the original and edited versions of your document are saved on our secure server for 12 months. After this period, the files are automatically deleted. However, you can manually delete your files at any time via your user profile.

Tip: If you still have concerns about confidential information in your document, you can take additional measures to anonymize this data. We advise you to do the following:

Change company names and other identifying details

Delete data and analyses that do not need proofreading

Can I ask Scribbr to sign an NDA?

As a policy, we do not sign NDAs. Every NDA is complex and unique, and our legal team does not have the capacity to review each individual contract we receive.

However, we take extensive measures to protect the confidentiality of your documents. You can learn more about how we handle confidential information on our privacy policy page.