2 Build and develop high level relationships with Executive Directors and other internal staff. Build high level relationships with customers and external agencies (eg auditors).

3 Positively respond to both our internal and external customers through effective communication and personal accessibility. Represent the business. Use commercial acumen.

4 Have thorough knowledge of procedures and processes, and operate them to the required standard.

5 Achieve results within constraints. Identify, analyse and resolve potential business risks, as well as opportunities and solutions to enhance business performance.

6 Maximise business performance based on understanding of market requirements and changes, and ensuring continuous improvement. Consistently seeks to improve quality service and efficiency. Contribute to the evaluation and development of the divisional strategy.

7 Build, lead and motivate a diverse and effective team. Empower team members to take responsibility and accountability.

8 Convey messages and ideas clearly and openly. Involve people and influence decisions. Creates business relationships that withstand disagreement. Communicate regularly with divisional financial and contract support staff to ensure they are fully informed of operational objectives, purposes and achievements.