Support Cant get lg g4 to hard reset

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It goes from lg logo screen to a green screen with the LG symbol um welcome it says English language input and accessibility at the bottom it says emergency call and next won't go over no further than that. It says that the phone has been to it back to factory reset and that it needs to be logged into Google through a email address that has been synced with it before I don't know the address or password because I just bought the used phone so what do I do