Comment on Review

LogicMonitor

(32)

4.6 out of 5 stars

LogicMonitor is the SaaS-based, automated performance monitoring platform that provides agile IT Ops teams with the visibility and actionable metrics they need to ensure the availability of services and applications running on complex and distributed infrastructure.

What do you like best?

The flexibility of the platform to meet various monitoring and alerting requirements, such as custom SQL queries or execution of scripts to pull data points, has become a go to in our business operations. Paired with the flexibility of using the solution without requirements of private connectivity to each network or application that we want to monitor, the platform has become the base of all our business critical monitoring. When I see our sales staff using the reports and graphs to make business decisions with our customers, you know you have found solution that matching your business needs.

What do you dislike?

We don't dislike a whole lot and really I think its better stated that we are just waiting for some features to be release rather than dislike something about the platform. Event correlation and dependency mapping are some features we are looking forward to showing up in the system to help drive efficiencies on the alerting side of our operations.

What business problems are you solving with the product? What benefits have you realized?

TekLinks originally had 6 separate monitoring solutions trying provide both in house and customer based monitoring and alerting. We use LogicMonitor to consolidate all our internal operations into one central platform as well as establish go to market platform used in our managed services offerings. We have successfully transitioned to LogicMonitor and retired our old systems and provide the platform with all our managed infrastructure and application solutions. By providing the solution in various customer offerings, we are able to show transparency to our customers about our technical operations as well as provide clear lines of feedback about potential growth and needs as businesses evolve.

What do you like best?

- Ability to support most if not all types of different infrastructure

What do you dislike?

- Frequent turn over in Account Management

- Reporting could use some fine-tuning

Recommendations to others considering the product

Give LogicMonitor and their team a legitimate shot. Ask about roadmap and comparisons to other products in the market to give yourself a level playing field of analysis when making a decision valuable to your business.

What business problems are you solving with the product? What benefits have you realized?

As we continue to participate in the enterprise space as an MSP, we found ourselves with software which did not fit the model we needed to provide to our clients. We had a business problem and needed a partner which not only could exceed them but also take ownership of new technologies, methods of monitoring and management, all while keeping the 'customer first' approach in mind.

Not only do we feel valued as a client, we are consistently impressed with LogicMonitor and their dedication in being a leading driver in the Network Monitoring world.

What do you like best?

It is so easy to configure and use, though it can be daunting if you get too deep, too quickly. But the documentation and support will always come to your rescue quickly.

What do you dislike?

Looking forward to more improvements in Dashboarding and Reporting. Would really like to see a report or feature around asset management.

Also, part of the problem such a full-featured product is that the initial tuning required is extensive to get a handle on.

Recommendations to others considering the product

Look for an MSP that already has it set up, and contract with them. While it's easy to set up, it takes time. There are so many data points per device that take time to master. An MSP has it already mastered, and can further simplify your implementation process. They know what questions to ask, can share war stories and lessons learned, and bring best practices to your environment much more quickly.

What business problems are you solving with the product? What benefits have you realized?

We are an MSP. We use LogicMonitor to alert us to issues in customer environments before the customer is aware of them. We have integrated LM into our case management system, allowing us to prioritize our responses and get LM under our Response SLA umbrella. We have begun using it for business intelligence gathering, allowing one client to identify two underperforming locations with rock-solid evidence. They are now slated for closure, which will improve the client's P&L.

What do you like best?

The single best feature is the agentless architecture. It allows us to have a small footprint on our clients and makes deployment very quick. Our on-boarding times dropped substantially once we adopted logic monitor.

As our deployments matured the biggest win has been adaptability. The extensible nature of LM has allowed us to readjust as our needs and products evolve.

What do you dislike?

Some technical choices I don't agree with. For example, using groovy as the default extension language steepens the learning curve since it's not a widely used language. I would of preferred python or ruby. But they do offer alternatives to groovy where possible so it's hasn't really been a blocker for us.

This year they've added tons of new features and there has been some pain in those areas (reporting comes to mind) but nothing that would affect core functionality.

Recommendations to others considering the product

The learning curve might be a little steep stick with it it's worth it.

What business problems are you solving with the product? What benefits have you realized?

Our business depends on proactively identifying problems and reacting to them before they become an outage. LM has delivered on that.

It has also improved customer confidence in our service. Letting customers into the monitoring platform and allowing them to see what we see has straightened the partnership with our clients. Because of the extensible nature and shared vision with our customers we can take their input and recommendations and integrate it into our monitoring package. About half of our custom monitoring has been recommended or requested by clients.

A natural consequence of long term performance data is being able to provide a longer term view of the health of our environment and demonstrate how our engagement has contributed to stability and performance.

What do you like best?

Absent environments who staff network monitoring operations with devoted full-time resources, a full-time network engineer like myself can only give part-time attention to monitoring operations. Unfortunately, network monitoring applications invariably required a large amount of effort simply to sustain themselves in the form of server, storage and OS administration. My precious-little part-tiime attention wound up being wasted struggling to keep the server and the application running, instead of interacting with (and improving) the actual monitoring results.

LogicMonitor has dramatically and positively changed that equation. I am still a full time network engineer who can only give part time attention to monitoring. But the time I do give to monitoring is generating improvements in overall network operation instead of being wasted massaging a bloated modular application in an attempt to keep it working or struggling with other sys admin tasks at which I am not especially effective.

In addition, unlike the history of enterprise network monitoring vendors (among others you 2- and 3-letter offenders know who you are) LogicMonitor has done a very good job of keeping the distance between you (as a customer/user) and product managers short: you can communicate with them and they do listen.

Only you can judge if LogicMonitor matches the specific demands of your use-case but I strongly recommend including them in any evaluation of competing products and services you perform.

What do you dislike?

This is somewhat counter-intuitive to say I dislike this, but the pace of iteration and valuable feature release is FAST....it is impossible for me (remember, we are only part-time network monitorers) to keep up and roll all these things out in our own environment at the same pace, and this gets really frustrating.

In addition, chat-based and e-mail based communication with support

Recommendations to others considering the product

There is no such thing as a free lunch. LogicMonitor does not empower you to ignore or break the laws of physics, but it will be very effective if

1) Invest in building the specifics of your use-case

2) Accurately assign priority values to functionality

3) Invest in your deployment plan

What business problems are you solving with the product? What benefits have you realized?

LogicMonitor has put us onto a better trajectory in terms of moving towards big picture goals related to monitoring as a way of being able to provide tangible metrics on investments in network connectivity and hardware; and it has helped on a day-to-day time frame by giving us a better ability to recognize situations likely to cause service outages and/or shrink time-to-restoration when outages do occur.

What do you like best?

Easy to learn yet powerful under the skin. LogicMonitor really is both for the lazy sysadmin and the Powershell God alike.

What do you dislike?

Its not free. However, you do get awesome support and people who really do seem to care about your deployment.

One huge problem I have with LogicMonitor: once all the other departments saw what we were doing they want their own dashboards, screens, modules, etc. I could hire a Jr. Admin to just do that! We have had to put them off, but they won't be denied forever. I'm going to be creating a whole mess of dashboards!

Recommendations to others considering the product

Just try it out. We have a limited device deployment right now, but as other departments are seeing what we are doing with it, the more they want dashboards made. At this point all we can say is "Its gonna cost your budget, not ours" because we can't monitor any more devices. However, once we spring for the right sized package for our environment, folks will be happy with what LogicMonitor can do.

What business problems are you solving with the product? What benefits have you realized?

Initially it was just for a NOC environment. Now the marketing team wants their own and of course the execs want to know what product is moving and whats the best margin products.

LogicMonitor can do everything you want it to do and more you haven't thought of.

Learning about LogicMonitor?

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