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Question 4 of 8 aboutPPI complaints information

What information do I need to provide when I make a PPI complaint?

To help us investigate your PPI complaint thoroughly, please provide us with as much information as possible about your policy, and the sale of the policy.

Below is a list of information that will help with our investigation:

An existing complaint reference number, if you have one

Any PPI account/card and policy numbers

Details of the start dates of any policies

Information about how your policy was sold, for example on the phone or in branch

Employment details at the time you took out PPI, including salary and whether your employer provided any level of pay in the event that you were unable to work

Details of any savings or other insurances you had when you took out your policy

What you took out your loan/credit card for and, if to pay off other loans, the amounts you paid off

If you can’t remember all the information, you can still complete the online form. We might need to contact you if we have a question about the information you’ve given us or we need more information. If you’ve remembered some details, or found a document that you think will help us investigate and make a decision on your complaint, please get in touch as soon as possible.

If you are posting further information to us, please ensure you provide your complaint reference number if you have one; or a cover letter with your details to help us locate your complaint.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC adheres to The Standards of Lending Practice which is monitored and enforced by The Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).