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“The proactive support and deployment assistance provided by our Signature support team helped ensure a successful roll-out of our Service Cloud solution, and provides the ongoing assurance of business continuity to protect our investments.”

Intuit relies on the Signature Success Plan for business continuity during peak times Intuit Inc. creates business and ﬁnancial management solutions that simplify the business of life for small businesses, consumers and accounting professionals. Its ﬂagship products and services include QuickBooks®, Quicken® and TurboTax®, which make it easier to manage small businesses and payroll processing, personal ﬁnance, and tax preparation and ﬁling. Mint.com provides a fresh, easy and intelligent way for people to manage their money, while Demandforce® offers marketing and communication tools for small businesses. ProSeries® and Lacerte® are Intuit’s leading tax preparation offerings for professional accountants.

“With Service Cloud and Signature Support, we have assurance that our solution will always be up and running to support our business.”

Shailendra Revankar CRM Engineering Team Manager

Signature Support, a feature of the Signature Success Plan helped Intuit plan and deploy Service Cloud by providing best practices, coding standards, and integration patterns to ensure the most robust solution possible. This collaborative engagement enabled Intuit to roll out Service Cloud to its users in a mere three months, while also helping to drive rapid end user adoption.

Signature Support also provides Intuit with proactive support, often averting issues before they affect end users or threaten to compromise revenue streams. When a problem does arise, Signature Support assures Intuit of a 15-minute response time for rapid resolution.

During peak times, the system would be in danger of overwhelming Intuit’s cloud resulting in service disruption. Signature Support recognizes impending outages and quickly mitigates the problem with minimal business impact.

"Our Signature support team has consistently sustained our business during the most intense challenges,” says Shailendra Revankar, Intuit’s CRM Engineering Team Manager. “With Service Cloud and Signature Support, we have assurance that our solution will always be up and running to support our business.”