I cannot watch live steam via the viewer phone and webviewer, I keep getting the error 7001 on my viewer phone thought WiFi or 3G network, and the webviewer is showing connection timeout. I can access to motion detect videos and receive the status of my camera. I have reinstalled the app on my viewer phone but it doesn't help much. Thanks!

Alfred doesn't need much, but a stable Internet connection is a must. Many issues Superheroes experience are essentially Internet issues. To make troubleshooting easier, we are laying the 7-series issues out for you here.
If you see 7001 or 7008, your Viewer Phone might be somewhere with bad signal, or simply not connected at all.
What to do next? Check the connection on the Viewer.
[Alfred connection message 7001 7008]
7004 is a similar problem. You will see this message during live ses…

7001 indicates a connection issue on your Viewer's side. Could you try to connect to a different network (office network, free WiFi...) and see if it could be your mobile Internet's problem?

I get the error 7001 on mobile network for the live view since one of the last updates. The preview is updating and the camera status, too. But the live view gives the error every time, even on 4g (telefonica/O2/O2+).
It worked on home wifi (same as camera). And I’m gonna try on a different wifi tomorrow.
Mobile network settings seem fine.
Does anyone else face the issue at the moment?
Thanks.

Update:
After being back home, it even didn’t work with home wifi.
Tried restarting the viewer, no changes. Also motion has not been detected.
Even though the viewer showed, that the camera was active, it seemed not to be. After restarting the camera manually it worked again.
Maybe the error occurred after I remotely disconnected the camera a few minutes after I started the camera for faster battery charging and later restarting the camera remotely.
I’m going to have an eye on it and try to find our, if I can trigger the error again.
Best regards.

I am not too sure what happened, but it seems like your Camera was running on battery for quite some time yesterday. That could have weakened and even shut down the device’s WiFi reception capacity, which leads to connection problems.

Please keep an eye out for this. Keep me posted if you have any feedback/questions!

Hi @sunny,
Running on battery was for testing if it’s got something to do with very low battery. But did not seem to be so.
Nevertheless I was able to trigger the error once more when being in live mode and locking the screen on the viewer. After a while I unlocked and the connection was lost with no chance to remotely reconnect. But that happened only once and I was not able to reproduce. Today everything went fine and I was able to remote control the camera without problems.
I will have an eye on it and keep you updated.
Thanks for the support.

Hi @sunny,
here’s a small but positive update.
With the newest version of Alfred, I was able to trigger the error again by locking the viewer screen in live mode. But by retrying the viewer and camera got connected again.
I’m still going to keep an eye on it and you updated if I’ll face the error again, but for now it looks good.
Thank you and best regards.

Hi @sunny.hu,
today I faced a strange situation.
The camera worked fine all the time. I placed it a bit away from wifi hotspot, so the signal is weak, but that seemed to be OK and quite stable.
But this morning, I got Error 7007 and was told the camera to be offline.
I was not able to activate it remotely. But it seemed to work still, because, some hours later, it recognised a motion and I got a notification on the viewer. Since that moment everything workes fine again.
The health status curve shows no wifi signal for the time frame but the connection scale shows green fields ( except one for one disconnection) for the hours I was not able to connect.
Strange thing but happy it’s still working.

It is possible that Alfred for some reason crashed. We have a mechanism to revive the app, but it could take up to 5 minutes. We are guessing your Alfred crashed earlier but the mechanism managed to bring it back online, that’s why it’s working again.

Hope this helps!

PS: It is true that your Camera gets quite a weak signal. If it’s possible at all, changing that will make Alfred work better!

Could you let me know more about what the problem seems to be? Do you get the 7001 error code? Can you try again in a different spot or connect your Viewer to another network and see if things improve?

Hi
Now I have the same problem code 7001.
Audio it’s ok, excellent.
Connect with WiFi, only 50 cm. From router.
WiFi is 100% level.
Battery is 100% with the charger.
I have buy premium service and upgrade 2 cameras and viewer.
The cameras are the same model of telephone LG 160 but only one camera not work.
Please help me