Senior Member

Rogers are pretty much the only GSM game in town there, so it doesn't shock me.

At some point in the next few years I expect pretty much all long-distance and "no roaming" plans to include Canada. Mexico is a little too far off, but there's no earthly reason to charge for calls to Canada, other than the double excise whammy.

I called t-mobile customer service to ask about use in Canada and she said the user agreement restricts prepaid to the "domestic network" which she says does not include southern Ontario. When I told her the coverage map clearly shows roaming available in Ontario, she had no response other than to say the user agreement has that restriction. When I told her people had used t-mobile prepaid in Ontario, she just re-iterated the user agreement. I don't know if she is just a lackey who is unaware of all the ins and outs of the system, but according to the representative, prepaid should not be used in Canada.

Senior Member

I called t-mobile customer service to ask about use in Canada and she said the user agreement restricts prepaid to the "domestic network" which she says does not include southern Ontario. When I told her the coverage map clearly shows roaming available in Ontario, she had no response other than to say the user agreement has that restriction. When I told her people had used t-mobile prepaid in Ontario, she just re-iterated the user agreement. I don't know if she is just a lackey who is unaware of all the ins and outs of the system, but according to the representative, prepaid should not be used in Canada.

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The representative is probably unaware of this, because it apparently was turned on only recently. If you go to their prepaid coverage map here, the prepaid coverage map displays roaming coverage all over southern Canada.

Armed with the URL for the prepaid roaming map, and with a print out of their terms and conditions, which said NOTHING about restrictions to domestic network, I called customer service back. After several stints on hold, this new representative confirmed T-mobile TO Go works in Canada, and in the 850MHz roaming areas also shown on the prepaid coverage map. The FAQ for the expanded prepaid coverage mentioned the 850 roaming, and said it expanded coverage fro users. However, other FAQs on the wedbsite said prepaid did NOT work in 850 roaming areas (obviously they need to keep their website updated better). It also works in certain areas of Mexico.

I wish they would keep their customer service representatives better informed of changes to services. What is the point of being customer representatives if they simply give out wrong information? This does not bode well for their customer service if I decide to go with T-mobile.

Senior Member

If you have GSM there's no other choice other than Rogers unless you're going to areas in the Yukon. Fido is now an MVNO running on the Rogers network. So much for competition

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When I was in Montreal during April 2005, on postpay I could switch between Fido and Rogers. By that time, Rogers had already acquired Microcell (Fido's parent) but they had not merged the two networks.

By the fall of 2005, at least in Montreal, only Rogers was listed in the phone as a network selection.

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