(Our branch has just got a new drive through carrier system. The old system had canisters that opened the long way by flipping open but this new system has canisters that open by twisting the ends. All of the employees have been talking customers through the difference all week.)

Me: “Hello. How are you doing today?”

Customer: “How do I open this canister?!”

Me: “It is different than the old canisters. These canisters open by twisting the ends. Once you’re set, send it in and I can get that taken care of for you.”