Our Price Match Promise Policy and Conditions

Find it cheaper
If you have seen an item on our website that you can buy cheaper on another UK website, but would prefer to purchase from us you are welcome to submit a price match request to us either via email or the Price Match webpage.

You can find a link to this page from our Customer Servicesection in the website footer

We will
Price match against UK websites who are selling the item in GBP, including postage and packaging
We will price match our products provided our competitor has the exact identical model, colour, size and the item is in stock ready for immediate dispatch with a guaranteed delivery date.

We will not
Price match auction sites, such as ebay, price comparison websites or quotes over the phone or discount codes.

When we price match
We take into account the total cost on the competitor’s website which includes postage costs and VAT.

Submission details
If you email us make sure you include the part number, name, colour and size description of the item, as well as a link to the website where you have found it cheaper.

Please take the time to fully read our Price Match terms and conditions

Free Delivery
Applies if you spend over £50 with us, delivery is free of charge to any mainland UK address (including IOM and NI, excluding Scottish highlands).

All orders that qualify will be sent by either Royal Mail Recorded signed or Parcelforce depending on the price or weight of the item ordered. i.e high value items will be sent using the Royal Mail Special Delivery but may not be delivered next day, this will depend on stock or availability or if you accept the additional cost to guarantee next day delivery, although the majority of our orders are despatched within 2 days

Standard UK Delivery
For our standard UK Delivery we use Royal Mail Recorded signed for this service, applies to all orders placed online under £49. Using this service we guarantee to deliver within 2-6 working days. Orders placed after 2pm will be treated as being placed the next working day.

Express UK Delivery
For our Express UK only delivery service we use the Royal Mail Special Delivery service. This is guaranteed delivery before 1pm next business day*. To be eligible for next day delivery orders must be placed on a business day (Monday to Friday) before 12pm noon.

To upgrade to Express UK Delivery
Either call 0845 643 0659 or select the Special Delivery™ Next Day at the time of placing your order. Please note that this service does not apply to orders received Saturday to Sunday or Bank holidays, although the website might give you the option.

Our returns policy is summarised below. If you have any questions just contact us, we'll be glad to assist.

What do I do if an item I've ordered is no longer wanted?

We hope that you will be very happy with your order from moto-performance.co.uk, but in the unlikely event you are not satisfied we’ll be very happy to help you within 7 days of purchase, subject to conditions, if the product is simply no longer required and not faulty we reserve the right to refund the product cost only. The original delivery costs will not be refunded.

Returned goods must be unused with no marks or signs of wear and with their original packaging, with labels etc, so that they can be re-sold. For refunds, we will refund the price of returned products to the purchaser, but we may withhold up to 20% of the purchase price if the condition of the product or packaging affect the resale value.

What do I do if an item is faulty when delivered?

Return faulty or incorrect items to us for either a refund or replacement goods, whichever you prefer; if a refund is requested, we will also refund the original delivery charge. Replacement goods are posted free.

How do I request a return?

Visit the 'My Account' section at the top of the page

Click on the down arrow to find 'Return requests' and select.

Sign in as normal.

Select the order you wish you return and follow the online steps

How do I return items?

1. Call E-mail us or call 0845 643 0659 to arrange the return. We'll give you a returns number to write on your returns label. If needed, we can e-mail a returns label to you. You can call 9am-5pm, Mon-Sat.

2. Pack Pack you items carefully in their original packaging. You must enclose proof or purchase - receipt, e-mail confirmation or delivery note.

3. Post securely attach the label provided and drop it off at your local Post Office. Request a free proof or posting receipt. * This information applies to business to consumer sales: business to business sales are covered by a different policy.

Please refer to the terms and conditions for full details. Your statutory rights are not affected