Season Tickets FAQ

Q: Who do I contact if I want to increase my season plan size or purchase additional season seats in my existing area?A: Any questions regarding your season ticket account may be directed to your Account Executive at (313) 471-BALL (2255). Please have your account number ready when calling.

Q: What are the hours for the Box Office?A: During the baseball season, the Box Office open Monday through Saturday 10am-6pm on non-game days.

Q: Who handles selling and answering questions about purchasing parking plans for Season Ticketholders?A: The Tigers Season Ticket Sales Department at (313) 471-BALL (2255). Please have your account number ready when calling.

Q: Who do I contact if I want to make a dinner reservation in the Tiger Club?A: Call the Tiger Club Hostess at (313) 471-CLUB (2582).

Q: How do I replace a lost Season Ticket?A: The Account Holder of Record must call their Account Executive directly or phone (313) 471-BALL (2255), no later than 2 hours prior to the applicable game, to request a reprint of the lost ticket(s). Each ticket will be replaced for a fee of $5 per ticket and must be left for pickup at Will Call on the day of the game. Reprinted tickets will not be mailed.

Stolen tickets will not require a reprint fee, but an official police report must be presented. All reprinted tickets are issued at the sole discretion of the Detroit Tigers.

Q: When do gates open?A: Gates typically open 1-1/2 hours prior to game time, although Season Ticketholders may enter 30 minutes earlier for select games via the exclusive Season Ticketholder Red Carpet Entrance at Gate C.

Q: How do I change the address on my account?A: Call your Account Executive directly or phone (313) 471-BALL (2255).

Q: Who handles selling and answering questions about Tiger Club Memberships?A: The Tigers Season Ticket Sales Department at (313) 471-BALL (2255). Memberships are priced at $300 (25 passes) and $700 (100 passes).

Q: What are the advantages to managing my account online?A: You may update your phone numbers, e-mail address, post your tickets for resale and even e-mail your tickets to your clients, family and friends by logging on to your "My Tigers Tickets" account at tigers.com.

Q: Where is Will Call and what are the hours?A: Will Call is located on Witherell Street at Windows A11-A15 and open 2 hours prior to game time on game days.

Q: How do I find my account number?A: It is located on the top right corner of your season ticket invoice and printed near the barcode of your Season Tickets. You may also call (313) 471-BALL (2255) to speak with your Account Executive.

Q: How do I track the delivery of my season tickets?A: Once your tickets have been shipped, you will be able to go to tigers.com, click on the "tickets" link where you will see a link to "Track Your Season Tickets." Just enter your account number, and you will be able to track your tickets to your doorstep.

What happens if a game is rained out?A: Hold onto your tickets and visit tigers.com/rainouts for up-to-date rainout instructions.

Q: What am I able to do with my Full and Partial Season Tickets to games I am unable to attend?A:Option 1 - If you know in advance you will not be able to attend a game, you may log into your My Tigers Tickets account at tigers.com and forward your tickets to a friend or business associate via e-mail. You may also post your tickets for resale through our official secondary marketplace, StubHub.com.

Option 2 - If you have already missed a game, you may exchange those unused tickets for Upper Level tickets to a predetermined future game, subject to availability. There is a fee of $3 per ticket for these exchanges, and the exchange must take place AFTER the original game was played, but at least 24 hours BEFORE the designated exchange game. For a complete list of details regarding this program including applicable dates, please visit tigers.com/exchange.

Option 3 - You may utilize any unused season ticket, once the original game has been played, as a $5 credit towards the purchase of a future single game ticket. For a complete list of details regarding this program including applicable game dates and seating areas, please visit tigers.com/exchange.