I have added a total of 27 folders. The first 24 folders work great an I have no problems with them. When I try to access my 25th, 26th, or 27th folders the app crashes. I have tried deleteing the folders an the app crashes. What’s up with this?

For turning location services on, go to your iPhone’s settings, not the apps. Then go (General –>) Location Services and enable access for private photo vault. Depending on the version of your os, depends on it’s location.

So far great app, but when I try to export pic it says I need to modify settings to allow location tag. App does not provide this in the settings in the app. Also does not appear in my iphone settings either. Please advise me how to fix this. Thank you.

Depending on the firmware of your device, the setting can be located in a slightly different location. Go to your iPhone’s settings and click (General –>) Location Services, and see if you can turn on access from there.

Just downloaded App and love it so far. Is there a way I can rearrange the albums? Also once I delete the photo from my camera roll will it still stay put in photo vault or will it disappear like some other apps.

There is no way at the moment to rearrange the albums, however, in an upcoming update, it will be possible. If you delete the photos from your camera roll after importing to Private Photo Vault, they wil remain in Private Photo Vault.

This problem is caused because you have location access turned off on your device and Private Photo Vault requires it to import photos (because photos are geotagged). To enable location access, go to your phone’s settings (–> General) –> Location Services and enable location access on your device and to private photo vault. I will provide a better description for this error in an update.

Hi, just installed private photo vault yesterday and upgraded to the paid version at 1.99, today after setting up 3 folders, with less than 60 pictures in each, the app clashed and exit whenever I tried to import more pictures! Even a 3 photos imports send the apps right out!!

To help diagnose what could be causing the problem, does the problem occur in all of your albums or one single album? Does the problem occur only when you import specific photos or any photos?

Also, I plan on sending an update to Apple within the next day or two that adds lots of new features and has lots of bugfixes. It has mostly been completed and am just double checking a few things. If I can’t diagnose this problem now, hopefully the new update will fix any problems you are having.

Yes I paid for for Photo vault and had to do a system reset now I try with iTunes to reinstall photo vault and it continues to give me the free version. Lost over 300 very important pics. Not COOL. Need support.

To get the free version back, you can repurchase the app via the upgrade button. It will appear as though you are buying it again, but it will then tell you that you have already purchased the app and that you can download it again for free.

It seems that iTunes has failed to properly restore your photos from a previous backup. If you have recently performed a backup, you may still be able to get back some of your photos:

1. Download an iPhone backup extractor.
Windows: http://www.iphonebackupextractor.com/
Mac: http://supercrazyawesome.com/
2. Launch the extractor and extract the most recent iPhone Backup and find the data for Private Photo Vault. The identifier will be com.enchantedcloud.photovault or com.enchantedcloud.photovaultpro
3. The folder that you will extract will contains folders within it with numbers starting at 0. These folders correlate to different albums. Within these folders will be your photos, the photos ending in _large will be your photos (Their filenames will be very long because photos are not meant to be viewed like this). To view them, change their extension to .jpg.
4. You can now save these photos to your computer or transfer them back to private photo vault.