4. Arrival and Departure Times
Specific arrival and departure times will be arranged upon the booking, which must then be strictly adhered to.
4.1 The earliest check in time is 2.00pm on the day of arrival.
4.2. 6 Portobello operated a self-check in policy.
4.3. The latest check out time is 11am on the day of the departure. The procedure of departure will be confirmed on arrival. Departure can be extended till 1 pm for a further £10.00 charge. Any guests that have not checked out by 11am (unless authorised) will be automatically incur our late checkout charge of £10.00.
5. Right to Decline:
6 Portobello reserves the right to refuse, alter or cancel a booking, even after the receipt of final payment. In addition, the company is relieved of all liability should reserved accommodation not be available due to circumstances beyond our control. In such an instance, alternative arrangements will be made in similar accommodation or a full refund will be offered. However, no refund or liability will apply to a situation where a client is requested to vacate, or leaves of their own accord, prior to the expiration of the booking.
6. Behaviour
6.1. The apartments provided by 6Portobelloare for residential purposes only and not to be used for any illegal or immoral purposes.
6.2. Guests are required to behave in responsible manner, respect the apartment, and other occupants within 6Portobello. Noise should be kept to a minimum between the hours of 10pm and 7am. This also includes causing any kind of nuisance, disruption towards other residents.
6.3. The person who made the booking will be held responsible for the behavior of the guests in his / her party and visitors.
6.4. 6Portobelloreserves the right to terminate this contract if the behavior of the customer is likely to endanger the safety or well being of other guests in the party, himself, or any other occupants within 6Portobello, prior to or during their stay.
7. Accommodation
For insurance reasons, the total number of guests staying in each party must not exceed the maximum occupancy capacity as specified on confirmation of booking.
8. Loss or Damage
8.1. Guests are required to keep the apartment, the furniture and the fittings in the same conditions as found on arrival.
8.2. A set of key door codes are provided on arrival. It is the customer’s responsibility to ensure that they are in possession of these at all the time.
8.3. As security against loss and/or damage, we reserve the right to hold your credit card details to cover the replacement / repair costs incurred. If credit card details are not provided a security deposit to the value of £200.00 per apartment booked must be paid in advance.
8.4. Should the issue for loss or damage be implemented we will notify you in writing within 7 days of your departure date confirming the extent of the loss and or damage and the value claimed.
8.5 Any belongings left by guests will be held by 6Portobello for one month after departure date. It is the guests priority to contact us to arrange collection or if they wish for an item to be sent back to them. Depending on size of item there is a fee of between £10.00/£20.00 for the item to be sent back by recorded delivery.
9. Pets
Pets are not allowed on the premises at any time, with the exception of registered guide and hearing dogs accompanying their owners.
10. Smoking
We hold a strict no smoking policy; smoking is not permitted in any area within the building of 6Portobello. If this rule is not adhered to we reserve the right to implement a charge to cover the cost of deep cleaning and out of letting time.
Smoking is permitted on the roof terrace on the second floor where ashtrays are provided.
11. Liability
11.1. 6Portobelloand its employees shall not be liable for any damages, loss or personal injury which may be sustained by a persons or property within the building and or Roof Terrace at any time during the reserved stay.
11.2. While we will endeavour to provide all services, including Internet, Free View television, and so on, we cannot be held responsible for any loss or failure of service as we are dependent on other providers who are outside of our control.
12. Quality, Feedback and Complaints
12.1. The apartments at 6Portobellohave a self-rating of 4 star apartments. We are committed to providing high quality accommodation and we welcome feedback from our guests.
12.2. In the event of a complaint, it should immediately be brought to the attention of the site-manager via email or phone call. If this fails to satisfy your complaint, please send your complaint details to 6Portobello. A written letter of complaint should be provided within 7 days of departure.
13. Default by the Customer
It is consumer responsibility to ensure that all documentation and details issued to you by 6Portobello are correct. In the event that you do not agree with the documentation, this must be brought to our attention immediately.
14. Bed Linen and Towels
Bed linen and towels are provided in all our apartments, if additional towels and bed linen are required these can be provided for an additional fee. For longer stays of seven or more days we inclusively provide a weekly change of fresh bed linen and towels.
15. Special Requests
Requests for specific apartments, cots and camp beds etc. must be made at the time of reservation; these are subject to availability and may incur additional costs.
16. Disabled Persons
It shall be the consumer’s responsibility to disclose to 6Portobello, prior to booking, any relevant physical or mental condition of any member of the party. We reserve the right to decline or provide accommodation for a disabled person where we believe the apartment would be inconsistent with the needs of that person..
17. Late Arrivals
Failure to notify 6Portobello of a late arrival may result in your reservation being cancelled and 100% of the rental charge will be held.
18. Parties/ Group Bookings
6Portobello does not accept bookings from groups of parties under the age of 18, unless prior agreement in writing/email. It is the consumer’s responsibility to inform us of guest within the party that are underage. We reserve the right to refuse access to such groups upon arrival and will not refund any monies paid in advance, in the event of non-disclosure of the age of the occupants.
A booking of 2 apartments and more is considered a group booking with 6Portobello. If a group of individuals has booked separately for the same date e.g. stag parties, hen parties, 6Portobello reserves right to enforce Group terms and conditions to those bookings regardless of the booking channel used to book.
You are responsible for any damage caused to the allocated rooms or the furnishings of the apartment and common hallways, lending areas, car parking area. If any act, default or neglect by the guests or organizers results in damage or complaints from other guests, the customer shall be liable to pay to 6Portobell oon demand the amount required to make good or remedy such damage.
In the event of wilful or negligent interruption to the business or other customers, 6Portobello will charge the amount of any loss to the Customer and terminate the bookings. 6Portobello will not be liable for any refund or compensation in such circumstances.
The customer / you means the organizing body company and organizer responsible for commissioning and payment of the event.
6Portobello applies the same payment and cancellation terms and conditions for group bookings as for single bookings. As security against loss and/or damage, we reserve the right to pre-authorize a security deposit to the value of £100.00 per unit booked; the sum must be pre-authorized at the time of the check in by credit/debit card. Where security deposits have been paid by cash- they will be returned in the form of a cheque issued within 7 days of your departure date.
19. Confirmation of Booking
All bookings are subject to availability and written / email confirmation.
20. Privacy statement
6Portobello fully respect your right to privacy. Personal information will not be requested without your permission. Any information provided will be treated with the up most confidentially and used only for the process of making requested bookings, follow up emails including feedback request. No information will be made available or distributed to any third party companies or individuals.

Payment Policy

2. Booking and Payment
2.1. Bookings can be made on-line or by telephone, on confirmation of a booking a fee to the value of the first nights rate is required hereafter referred to as the booking fee.
2.2. The remaining balance has to be paid one week before your rental commencement date. If booked less than one week prior to the rental commencement date full payment of apartment rental must be made upon the booking of the apartment.
2.3. The preferred method of payment is by credit or debit card, Visa and MasterCard. Payment can also be made by or by bank transfer or PayPal with prior agreement.
Failure to meet these terms may result in a cancellation without advance client notification.

Cancellation Policy

3. Cancellation by Customer
In the event you wish to cancel your booking, the following charges will be made:
3.1. A cancellation made 28 days or more before your rental commencement date 75% of booking fee will be refunded save credit or debit card transaction fees .
3.2. A cancellation made less than 28 days before your rental commencement date, 50% of the rental charge will be held less credit and debit card booking fees.
3.3. A cancellation made less than seven days before your rental commencement date, 100% of the rental charge will be held.

We strongly advise that clients take out the necessary Insurance to cover any costs associated with having to cancel.