What is the model of your phone and what Android version are you on? Guess the phone is rooted? How did you do this and install SuperSU?

the canadian version, 4.3, the professional used the traditional method of using odin then transfering the supersu zip file to the phone and installing from there, it works but supersu almost immediately shuts off every time

the canadian version, 4.3, the professional used the traditional method of using odin then transfering the supersu zip file to the phone and installing from there, it works but supersu almost immediately shuts off every time

You could try flashing a pre-rooted stock ROM using Odin. This is what I did with my i747m. Where did you find this professional?

the canadian version, 4.3, the professional used the traditional method of using odin then transfering the supersu zip file to the phone and installing from there, it works but supersu almost immediately shuts off every time

It is always easier to use the procedure advised by Audit, i.e. flash a pre-rooted (modified) stock ROM. You may search the forum for the rooted version of the i747m stock 4.3. ROM and flash via custom recovery or try either of the links below from Android File Host to see which (rooted) ROM corresponds to your phone model ...The key difference is that the first appears to be for Rogers whilst the other is for Bell.

You can also try method #2 in the thread below for an effective way of rooting your phone. Check your phone's settings under security and ensure you have enabled installation of apps from sources other than Google play store.

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