Re: Nothing is working!!

I reloaded once and it didn`t work out. Then I tried to install a version below (downgrade) just to see what could happen. I guess I worsened the problem. I can`t update to the newest version now. A message is showed saying that it`s necessary to have "an active BlackBerry subscription". What should I do now?

Re: Nothing is working!!

I reloaded once and it didn`t work out. Then I tried to install a version below (downgrade) just to see what could happen. I guess I worsened the problem. I can`t update to the newest version now. A message is showed saying that it`s necessary to have "an active BlackBerry subscription". What should I do now?

Hi psnm

If even after reloading your device software you're having the same issue then it is obiviously a hardware problem and in that situation you have to visit your Service Provider to get it fixed.

The above error message appear when you don't have an active BlackBerry Data Plan / BIS from our Carrier , can you conform if you have it .

Re: Nothing is working!!

Regarding Accepting Solution , As you device issue still persists and we're only able to find the cause , So first contact your Service Provider get your device fixed . And if you think I was helpful then once your device got fixed please post back to update your own thread with a solution and mark that post as Accepted Solution , So that other User can benefit from your post which they can also apply if they face the same issue .