Blue Cross Blue Shield of Wyoming Admits Large Banking Error

UPDATE: The State Department of Insurance has issued a statement on the Blue Cross Blue Shield banking issue...

CHEYENNE ------ Blue Cross Blue Shield of Wyoming (BCBSWY) announced today that between 7,000 and 7500 of its members have been over-charged due to an error by American National Bank (ANB). ANB has taken full responsibility and has acted quickly to reverse and credit members’ accounts for the incorrect duplicate charges. The bank and BCBSWY anticipate that the impacted accounts will show the corrections as soon as later today, subject to the procedures of individual banks. BCBSWY contacted the Wyoming Department of Insurance immediately after the error was identified. “We certainly understand the potential impact and concern that this can cause Wyoming consumers and I appreciate the speed with which ANB has addressed their error,” said Insurance Commissioner Tom Glause.ANB has indicated that immediate steps were taken to remedy the situation and members impacted by the situation should start receiving notification by Tuesday evening or Wednesday morning. ANB has committed to taking care of overdraft fees or other charges as a result of the situation. This banking error should not impact insurance coverage by BCBSWY. Members are advised that if their account does not reflect this correction by the morning of December 5, 2018, contact BCBSWY or call American National Bank (ANB) at 307-634-2121.Consumers can also contact the Department of Insurance at 307-777-7401 or toll free at 1-800-438-5768 if they have additional questions or concerns.

If you are a member of Blue Cross Blue Shield of Wyoming, you might want to keep an eye on your bank account.
The health insurer has just announced an error by its bank, ANB Bank of Cheyenne, which reprocessed premium payments from customers several times. The bank, according to Blue Cross, will correct the withdrawals, and repay any overdraft charges.

They say it only affected about 10% of policy holders. Here is the official release.

CHEYENNE, WYO – Some Blue Cross Blue Shield of Wyoming members may have been impacted by a bank processing error that resulted in duplicate withdrawals from members’ banking accounts for automatic premium payments. ANB Bank in Cheyenne erroneously reprocessed multiple times a single batch file of members' monthly premium payments to Blue Cross Blue Shield. Fewer than 10 percent of BCBSWY members have been affected by this error.

ANB Bank has taken full responsibility and has acted quickly to reverse and credit members’ accounts for the incorrect duplicate charges. The bank anticipates that the impacted accounts will show the corrections as soon as later today, subject to the procedures of individual banks.

Blue Cross Blue Shield of Wyoming recognizes the financial impact this has on our members and is working diligently with ANB Bank to ensure that all impacted members will be refunded any overdraft charges or fees as a result of this error.

Members are advised that if their account does not reflect this correction by the morning of December 5, please contact BCBSWY or call ANB Bank at 307-634-2121.