Global Legal Knowledge & Learning Lead

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Job Description:

This is an exciting opportunity to shape and influence the Knowledge & Learning (K&L) strategic agenda within Legal. The Legal Knowledge & Learning Lead will define and drive the overall vision for K&L. They will shape Legal’s K&L strategy, policies, standards and approaches. They will set in place strategic plans and drive K&L uptake, quality, consistency and alignment of local country efforts. They will promote K&L cultures, and oversee the management of K&L, throughout Legal. In doing so they will advise key Legal stakeholders on K&L and act as an ambassador for K&L within Legal and the rest of Accenture.

Driving the K&L strategic agendas through support for strategic planning, coordination and alignment of efforts. In doing so, driving greater consistency and effectiveness of K&L across Legal:

• Working with Legal teams to help them understand the K&L strategic agendas; to prioritize allocation of resources (including appropriate individuals to be Knowledge Champions and L&D Champions); and to assign accountabilities to these resources.

• Supporting the Champions in developing and executing K&L strategic plans, in assessing the current maturity of K&L activities and understanding the requirements for gap closure.

• Working with the Champions to identify potential issues and areas for improvement; to scope pragmatic solutions; and to disseminate lessons learned and best practices.

• Promoting use of cost-effective K&L resources, nearshore and offshore.

Identifying, creating, facilitating and executing K&L investments:

• Working with the Champions and Legal Technology team to ensure greater uptake of existing global K&L platforms (particularly Legal Connect); and to develop, design and deliver other platforms that address priority functional gaps in a user-friendly, flexible and integrated manner.

• Providing a strategic view on the further development of K&L systems and practices; taking the lead in implementing new ideas and solutions.

• Ensuring best use of Legal’s K&L budget.

• Overseeing sourcing and vendor management for K&L services provided by third parties.

Developing and promoting K&L cultures by facilitating engagement and communication across Legal.

• Overseeing active engagement with the Legal teams and influencing them to collaborate and contribute towards K&L initiatives.

• Building a vibrant K&L community through targeted forums, events and networking activities. This community will include K&L Champions across Legal, the core K&L team, representation from HR and other parts of Accenture as required.

• Minimum of 8 years working experience within law firms and/or legal environments.

• Within these environments, experience of heading up or holding a senior Knowledge Management functional position. This includes experience of developing and deploying Knowledge strategies, policies and initiatives.

• Also, within these environments, notable exposure to L&D matters such as role-based competency, learning strategies and the various components of learning architectures including learning solutions, approaches, programmes, technology and core processes.

• Experience of Knowledge technology projects, grounded in a good understanding of technology and its potential to impact the delivery of legal services. Experience of L&D technology projects preferred.

• Experience of working with senior management and/or board members on strategy, planning, design or major implementation projects.

• Experience of leading and managing teams.

Skills Required

• Strong evaluation and problem-solving skills: able to identify the real issue, and to anticipate requirements and potential consequences.

• Logical reasoning: able to demonstrate rationale behind any recommendations and achieve consensus around proposed outcomes

• Outstanding spoken and written communication skills: able to deal confidently, tactfully and appropriately with people of different disciplines and at all levels of the organization

• Prioritization skills: Comfortable working within a large and complex environment with multiple stakeholders and interest groups. Able to dynamically manage changing (and often competing) requirements from these stakeholders.

• People development: Able to build effective teams, uses opportunities to coach and support others to build skills and confidence.

• Task management: Professional and organized approach to delivery. Able to work under pressure and to tight timescales, with minimal supervision

Personal Qualities Required:

• Strategic thinking and innovation: Able to think strategically but also willing and able to roll their sleeves up and do whatever is needed to achieve key business objectives, diving into detail where necessary.

• Influence and communication: Able to be highly credible and persuasive, influencing key stakeholders and effecting change with or without direct reporting authority.

• Collaboration: Able to work well with others, to build strong relationships, to share knowledge and expertise to foster a sense of trust.

• Drive: Commitment to getting things done, including self-sufficiency and the lack of need for detailed direction.

• Flexibility: Ability to manage diary and working pattern to enable more interactions with global stakeholders.

• Resilience: Able to manage emotions and take steps to manage workplace frustrations constructively; remaining calm and positive under pressure.

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Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.