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When you are seeking an opportunity to make a strategic career move, it is important to not burn bridges on either end. With your prospective employer, how you portray your reasoning for making the switch, whether that is your opinions of your former employer or motives in general, they will leave an impression on the interviewer. How you handle parting from your current employer will determine how strong the bridges will be after you’ve left the office.

While it’s always important to keep tabs on what operating system versions are supported for which CRM versions, the recent release of CRM 2016 means that Microsoft has moved on while many organizations may be in the process of evaluating the upgrade before taking the dive. With OS upgrades being pushed out to tablet and phone users on an increasingly regular basis, it has become even more vital to know which updates your users should wait to apply.

While working with ADX Studio, I encountered several situations where I had to provide a lookup that needs to show only related records as selectable options. Fortunately, ADX fully supports the build-in CRM functionality that allows configuring that sort of filtering on the CRM form. After adding a lookup field to a CRM form, we can access the properties of that form field and find the Related Records Filtering.

No matter how prepared you may feel for an interview, your body language could say otherwise. As you want to leave a strong, positive impression during the interview process, it important to not only speak the part and dress the part, but also act the part. The manner in how you act and portray your body language will tell a lot about who you are and your opinions. About 55 percent of your communication is shown through body language; tone is 38 percent and the literal words only account for seven percent of the whole message.

Today’s fast-paced, mobile customers have come to expect quick responses and personalized attention in their interactions with customer service groups in the companies they do business with. The consequences of a poor customer experience can be swift and direct. A recent study by PH Media Group found that over half of respondents would switch loyalty due to one negative service experience with a company.

Recently I was asked to look a Stackoverflow TSQL querythat limited the results returned from a joined table to one row. I used the Categories and Products table in the Northwind database (it’s a good simulation of the tables used in the actual query) as a given category can have more than one product and I am returning just the first product record for each category based on the product ID.

The relationship with a customer does not conclude following a purchase and the customer experience lifecycle is no longer a line with a beginning and ending. It is merely the beginning of your relationship. The customer experience lifecycle has become circular, with retention and referral connecting a happy customer to continued life with a company. The cost of retaining and continuing your relationship with a current customer is four to 10 times less than the cost of acquiring a new customer.

MS CRM has a limitation that when you create an email template to use in a workflow, you can only base the template on a predefined list of entities. Adding to that is the frustrating fact that once you choose the source entity you can only add fields from a predefined list of related entities, so accessing fields from a custom entity isn’t possible with out of the box functionality.

The interview is an important part of any job search process. Similar to a first date , it shows an initial interest from both parties. In order to put your best foot forward during the interview process, it is important to not go into the interview blindly. Preparing prior to an interview will assist in setting you up for the greatest level of success and show the company why you are the perfect choice. Below are six preparation items to consider prior to each interview.

One of the most popular technical fields currently is cyber security and it is reported that 47 percent of companies are seeking to hire between one and 10 professionals in this field in 2016. With the current employment and popularity boom of cyber security careers, it is more difficult than ever to find top talent to fill these technical openings. A recent study from Cybrany found that 68 percent have noticed a shortage globally in cyber security talent.

We deliver the complete integration and development of sales, marketing and customer service technologies. TopLine Strategies’ project management is designed to achieve 100 percent user adoption of the technologies implemented, and deliver measurable returns on investment for clients.

Whether our clients are searching for an expert firm to analyze and execute a critical project, employees to augment an information technology team or contractors to assist with technology needs, we deliver on-time, cost-effective solutions that optimize client results. Over the years, our methods have remained the same: establish long-term relationships, assess requirements, research and analyze options, recommend appropriate solutions, implement, integrate and optimize performance.

We deliver the complete integration and development of sales, marketing and customer service technologies. TopLine Strategies’ project management is designed to achieve 100 percent user adoption of the technologies implemented, and deliver measurable returns on investment for clients.

Whether our clients are searching for an expert firm to analyze and execute a critical project, employees to augment an information technology team or contractors to assist with technology needs, we deliver on-time, cost-effective solutions that optimize client results. Over the years, our methods have remained the same: establish long-term relationships, assess requirements, research and analyze options, recommend appropriate solutions, implement, integrate and optimize performance.