WHO IS THE OMBUDSMAN?

The Ombudsman is an independent officer of the Legislature who investigates complaints from the public about Ontario government services. André Marin has been the Ombudsman since 2005 and his investigations have sparked numerous government reforms.Learn more about the Ombudsman

LATEST NEWS

Brighter days ahead for municipal accountability: Ombudsman
(TORONTO – January 27, 2015) After seven years of “patchwork” enforcement and widespread confusion about the rules requiring them to hold open meetings, there is good news for Ontario municipalities and the citizens seeking to hold them accountable, Ontario Ombudsman André Marin says today in his latest report.

A year for the history books: Ontario Ombudsman’s Top 10 stories of 2014
When is it good news to receive a record-setting number of complaints? When you’re the Ombudsman and the complainants are coming to you for help! The year 2014 was marked by precedents, including the highest-ever number of individual complaints helped (26,999 in fiscal 2013-2014), the most complaints ever received about a single government body (Hydro One – almost 9,500 since February), and the largest number of concurrent systemic investigations (four).

Date: 12/30/2014

FEATURED CASES

77.8 million people

Aggregate audience reached by news articles about the Ombudsman in 2013-2014 (per Infomart)

YOUR FEEDBACK

Makes me proud to be Canadian to read about action at this level with fairness, justice and equity. Keep up the good work!

– @davethebrave371

Thanks for caring about issues that are important to Ontarians and representing people’s rights. We really appreciate you. You do everything with professional excellence and you choose to help people. That means a lot to people.

– Complainant

Thank you again, for doing such a commendable and excellent job sticking up for the misrepresented.

– Complainant

Thank you to André Marin and his co-workers for the excellent job they have been doing for the past few years. In an age where it’s difficult to find people who back up their convictions with actions, your office is a bright light – at the end of some very long, dark tunnels.

– Robert Jackson, Ottawa

In a perfect world, we wouldn't need positions like yours. However, that not being the case, as far as I am concerned, the people of Ontario are certainly well served by your office and staff.

– Complainant

You people are truly workers for the little guy (and girls).

– Complainant

Ontario is fortunate to have an Ombudsman like Mr. Marin. His passion for fairness and accountability compounded by his no-nonsense approach, make him a leader in the international Ombudsman world.

– Danielle Cardinal, via Facebook

There is no doubt in my mind that I would be still be fighting for the money owed had it not been for the Ombudsman of Ontario Office’s involvement…Your work is needed and appreciated.

– Complainant

Thank you for all of your hard work for the marginalized people of Ontario.

– Margaret Capes

Great job in 2013! You have been busy. You have been relevant. You have brought transparency and accountability.