Terms & Conditions

Customer Satisfaction

At Altelia Amani, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

Returns & Exchanges

If you are not happy with your purchase, you can return an item within 7 days from the day u receive the item. You will be refunded with a credit note that can be use to purchase any Altelia Amani products. Original delivery and handling charges are non refundable and re-shipping cost will be bourne by the purchaser.

Security

At alteliaamani.com, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only alteliaamani.com is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy

At alteliaamani.com, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

How to Order

Ordering online from the Altelia Amani Online Store is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart with a total amount purchased so far. You will also be able to see which items are in stock and which items are sold out. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

International Orders

We don’t provide international orders at the moment.

Pricing and Payment

All prices are in Ringgit Malaysia (MYR) and are subject to change without notice. We currently accept direct payment from major bank in Malaysia including Maybank2u, CimbClicks, RHBonline, ALLIANCE Bank, and Hong Leong Bank. You will be redirected to your preferred payment channel when you proceed to check out.

Color

We have done our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Shipping Online Orders

At alteliaamani.com, most orders ship out from our warehouse one day after payment received. Although most online orders process and deliver within 2 to 3 business days, please allow up to 4 to 5 days for delivery. (Shipping in Malaysia only). Your use of this website is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the alteliaamani.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the alteliaamani.com website.

These Terms and Conditions May Change

alteliaamani.com reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the alteliaamani.com website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this website.

Use of Web Site

The alteliaamani.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving alteliaamani.com’s goods and services and/or to otherwise transact business with or contact alteliaamani.com on their own behalf. No information concerning the transactional preferences of an individual customer (whether such customer is a person or an entity) can be entered, altered, modified or otherwise affected, by any third party on behalf of such individual customer

Copyright Notice

All of the content you see on this website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text (referred to herein as the “Content”) is the exclusive property of Altelia Amani and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Altelia Amani by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Altelia Amani. The entire Content of the Altelia Amani website is copyrighted as a collective work under Malaysia and other applicable copyright laws, and Altelia Amani owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the Altelia Amani website, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you cannot download, print and store selected portions of the Content. You also cannot copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format.

Disclaimer

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that alteliaamani.com shall not be liable for any damages of any kind related to your use of this site.

Indemnification

You agree to defend, indemnify and hold Altelia Amani harmless from and against any and all claims, damages, costs and expenses, including attorneys’; fees, arising from or related to your use of the site, including, without limitation, your use of this alteliaamani.com website in violation of these Terms of Use.