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Learning from the Facebook Mini-Feed Disaster

Jared M. Spool

Published: 07/16/2007

Jared M. Spool examines the Facebook disaster that occurred when Facebook suddenly introduced a new feature, called the Mini-Feed, to their site that lead to a massive user backlash. By reconstructing the sequence of events that lead to user protests, Jared discusses what happens when a product or feature launch goes wrong, and looks at how to avoid similar results with our own designs.