Description

We are seeking an Introducing Broker to work with our team in Malaysia. The role shall be assigned to work under our new product.
IB/Partner Support Manager
We are a global online forex and CFD broker. Target markets are mainly APAC and emerging markets around the world. We have a clear vision to provide traders with the world's best customer experience, superior customised trading conditions, state-of-the-art trading tools and access to many markets. We offers Forex, commodities, energies, indices, stocks, and CFDs.
Description of ideal candidate
● Experienced dealing with IBs and comes from an MT4 background(preferably within Asia)
● Passionate about solving problems and increasing the IB client satisfaction
● Self starter and able to work with minimal supervision
Key responsibilities (But not limited to)
● Assist IBs with the full on boarding process
● Run daily/weekly/monthly IB reports for line manager
● Dealing with IB support related tickets via email, phone and Skype.
● Doing market research on our competitors offerings for existing and new markets we intend to cover.
● Welcoming new IBs onboard and also providing IB links and doing demos on the IB back office.
● Taking ownership of all IB related tasks
● Processing IB commissions in a timely fashion and also linking IB client accounts where necessary
● Ensuring all IBs are kept up to date with our full offerings and any new product/promo updates