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EU Residents
Single Trip Travel Insurance Policy

Introduction

This is Your Endsleigh travel insurance Policy. It contains details of cover, conditions and exclusions relating to each Insured Person and is the basis on which all claims will be settled. It is validated by the issue of the Statement of Insurance which MUST be attached to the Policy.In return for having accepted Your premium We will in the event of Bodily Injury, death, illness, disease, loss, theft, damage, legal liability or other specified events happening within the Period of Insurance provide insurance in accordance with the operative sections of Your Policy as referred to in Your Statement of Insurance.The Statement of Insurance and any endorsements are all part of the Policy. The information You have supplied forms part of the contract of insurance with Us. Your Policy is evidence of the contract of insurance. Your contract of insurance and all communications before and during Your contract of insurance will be provided in English.

Residency

This Policy is only available to You if You are resident in the United Kingdom or other European Union member country and registered under the health care system in Your Home Country.

The Law applicable to this policy

You and We are free to choose the laws applicable to this policy. As We are based in England, We propose to apply the laws of England and Wales and by purchasing this policy You have agreed to this.

Age eligibility

This Policy is not available to anyone aged 86 or over at the time of departure. Some benefits may be subject to age limitations.

Policy excess

Under most sections of the Policy, claims will be subject to an excess. This means that You will be responsible for paying the first part of each and every claim per incident claimed for under each section for each Insured Person.

Policy information or advice

If You would like more information or if You feel the insurance may not meet Your needs, telephone Our customer helpline on 0800 121 6560. Please carry this Policy with You in case of an emergency..

Your Insurer

This Policy is underwritten by Zurich Insurance plc, which is authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of Our regulation by the Financial Conduct Authority are available from Us on request.

Contents

Introduction

1

Section 8 – Delayed departure

13

Definitions

2

Section 9 – Missed departure

13

General conditions applicable to the whole policy

3

Section 10 – Hijack and hostage

14

Claims conditions

4

Section 11 – Catastrophes and natural disasters

14

Important conditions relating to health

5

Section 12 – Air rage

15

General exclusions applicable to all sections of the policy

6

Section 13 - Incarceration

15

Sports and activities covered

6

Section 14 – Overseas legal expenses and assistance

16

Emergency and medical service

7

Section 15 – Extended kennel and/or cattery fees

16

Reciprocal health agreements

7

Section 16 – Group Travel

17

EU, EEA or Switzerland

7

Section 17 – Ski equipment

18

Australia

7

Section 18 – Hire of ski equipment

18

Your cover

7

Section 19 – Ski pack

19

Section 1 - Cancellation or curtailment charges

8

Section 20 – Piste closure

19

Section 2 – Emergency medical and other expenses

9

Section 21 – Avalanche cover

19

Section 3 – Hospital benefit

10

Section 22 – Business travel

20

Section 4 – Personal accident

10

Section 23 – Cruise cover

22

Section 5 - Baggage

11

Section 24 – Specified electrical items

23

Section 6 – Personal money, passport and documents

12

Complaints procedure

24

Section 7 – Personal liability

12

Data protection act

24

1

Definitions

Any word or expression to which a specific meaning has been attached will bear the same meaning throughout this Policy. For ease of reading the definitions are highlighted by the use of bold print and will startwith a capital letter.

You/Your/Insured Person – means each person travelling on a Trip

whose name appears in the Statement of Insurance.

We/Us/Our – means Zurich Insurance plc or Endsleigh Insurance

Services Limited acting as administrator on its behalf.

Baggage – means luggage, clothing, personal effects, Valuables and other articles which belong to You (or for which You are legally responsible) which are worn, used or carried by You during any Trip but excluding Personal Money and documents of any kind.

Bodily Injury – means an identifiable physical injury sustained by You caused by sudden, unexpected, external and visible means. Injury as a result of Your unavoidable exposure to the elements shall be deemed to have been caused by bodily injury.

Close Business Associate – means any person whose absence from business for one or more complete days at the same time as Your absence prevents the proper continuation of that business.

Curtailment/Curtail – means either:

a) abandoning or cutting short the Trip by immediate direct early return to Your Home Country, in which case claims will be calculated from the day You returned to Your Home Country and based on the number of complete days of Your Trip You have not used, orb) by attending a hospital outside Your Home Country as an in-patient or being confined to Your accommodation abroad due to compulsory quarantine or on the orders of a Medical Practitioner, in either case for a period in excess of 48 hours. Claims will be calculated from the day You were admitted to hospital or confined to Your accommodation and based on the number of complete days for which You were hospitalised, quarantined or confined to Your accommodation.

Emergency Assistance Service - means the emergency assistance service provider, appointed by Zurich Insurance plc.

Home – means Your normal place of residence or Your place of residence in the country in which You are a full time Student. Home Country – means Your normal country of residence or the

country in which You are a full time Student studying a recognisedcourse of further education.

Medical Condition – means any disease, illness or injury.

Medical Practitioner – means a registered practising member of the medical profession who is not related to You or any person with whom You are travelling.

Period of Insurance – means the period of the Trip and terminating

upon its completion, but not in any case exceeding the period shown in the Statement of Insurance. Under this Policy section 1 - Cancellation cover shall be operative from the time You pay the premium.For all other sections of the Policy, the insurance commences when You leave Your Home or in respect of a business Trip Your place of business in Your Home Country (whichever is the later) to commence the Trip and terminates at the time of Your return to Your Home or place of business in Your Home Country (whichever is the earlier) on completion of the Trip.Any Trip that had already begun when You purchased this insurance will not be covered.The period of insurance is automatically extended for the period of the delay in the event that Your return to Your Home Country is unavoidably delayed due to an event insured by this Policy.

Personal Money – means bank notes currency notes and coins in current use, travellers’ and other cheques, postal or money orders, pre- paid coupons or vouchers, travel tickets, event and entertainment tickets, phonecards and credit/debit or charge cards all held for private purposes.

Policy – means the documents consisting of this policy wording, the

Statement of Insurance and any applicable endorsements.

Public Transport – means any publicly licensed aircraft, sea vessel, train or coach on which You are booked or had planned to travel. Statement of Insurance – means the document detailing the Insurer, the Policy number, the Period of Insurance, the sections of Your travel

insurance Policy which are operative in Your case, Your sums insuredfor each section of cover and any special terms and conditions which may apply to Your Policy. The Statement of Insurance includes all the information You provided when We prepared Your quotation and forms the basis of Your contract.

Student – means any person studying for a degree or other recognised qualification at a college or university.

Terrorism – means an act, including but not limited to the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf of or in connection with any organisations(s) or governments, committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public, in fear.

Trip – means any holiday, business or pleasure Trip or journey made by You within the area of travel shown in the Statement of Insurance which begins and ends in Your Home Country during the Period of Insurance but excluding one way Trips or journeys.

Unattended – means when You are not in full view of and not in a position to prevent unauthorised interference with Your property or vehicle.

United Kingdom – means England, Scotland, Wales and Northern

Ireland.

Valuables – means jewellery, watches, furs, precious and semi-precious stones and articles made of or containing gold, silver or other precious metals; mobile phones, smartphones and other telecommunications equipment; cameras and other photographic equipment, telescopes

General conditions applicable to the whole policy

You MUST comply with the following conditions to have the full protection of Your Policy.If You do not comply We may at Our option cancel the Policy or refuse to deal with Your claim or reduce the amount of any claim payment.

1. Dual insurance

If at the time of any incident which results in a claim under this Policy, there is another insurance covering the same loss, damage, expense or liability.

We will not pay more than Our proportional share (not applicable to section 4 – Personal accident).

2. Reasonable precautions

You MUST take and cause to be taken all reasonable precautions to avoid injury, illness, disease, loss, theft or damage and also take and cause to be taken all practicable steps to safeguard Your property from loss or damage and to recover property lost or stolen.

3. Cancellation

14 Day Cooling Off Period

You may cancel this Policy and all associated cover sections within 14 days starting from the day You receive Your Policy documents (the cancellation period) by writing to the address shown in Your Statement of Insurance during the cancellation period. We will refund Your premium less a charge for the period You have been insured. We will also charge a cancellation fee as shown in Your Policy summary. In the event You have travelled or a claim or an incident likely to give rise to a claim has occurred during the current Period of Insurance, no refund of premium will be given.

Cancellation Outside the 14 Day Cooling Off Period

This Policy may be cancelled:a) by You sending Us notice to the address shown on Your Statement of Insurance. We will return a proportionate refund of the premium You have paid in respect of the unexpired term of this Policy. We will also charge a cancellation fee as shown in Your Policy summary. In theevent You have travelled or a claim or an incident likely to give rise to aclaim has occurred during the current Period of Insurance, no refund of premium will be given.b) by Us or Our authorised underwriting agents where there is a valid reason for doing so by giving You 21 days’ notice in writing to Your last known address. We will refund any premium which may be due to You in accordance with the terms of this condition. Valid reasons for cancellation may include but are not limited to:• If You advise Us of a change of risk under Your Policy which We are unable to insure;• Where You fail to respond to requests from Us for further information or documentation;• Where You have given incorrect information and fail to provide clarification when requested;• Where You breach any of the terms and conditions which apply to

Your Policy;

• Where We reasonably suspect fraud; or• The use of threatening or abusive behaviour or language, or intimidation or bullying of Our staff or suppliers, by You or any person acting on Your behalfc) by Us or Our authorised underwriting agents if We have been unable to collect a premium payment. In this case You will be notified inwriting requesting payment by a specific date. If payment is not received by this date You will be written to again notifying You that payment has not been received and giving You seven days’ notice for a final payment. If payment is not received by that date We will cancel Your Policy with immediate effect and notify You in writing that such cancellation has taken place.

4. Sanctions

We will not be held liable to provide cover or make any payments or provide any service or benefit to You or other party to the extent that such cover, payment, service, benefit and/or business or Your activity would violate any applicable trade or economic sanctions law or regulation.

3

Claims conditions

You MUST comply with the following conditions to have the full protection of Your Policy.If You do not comply We may at Our option cancel the Policy or refuse to deal with Your claim or reduce the amount of any claim payment.

1. Claims

Depending on the type of claim You should notify Us preferably via Our website www.endsleigh.co.uk. Alternatively notify Us by email, phone or write to Us at the address given below:

Tel: 0844 472 0454 or from abroad Tel: +44(0) 1242 217301Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Legal expenses only

Lyons Davidson Limited, Victoria House51 Victoria Street, Bristol BS1 6ADTel: 0844 472 0454 or from abroad Tel: +44(0) 1242 217301The notification MUST be made within 31 days or as soon as possible thereafter following any Bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this Policy.You MUST also inform Us if You are aware of any writ, summons or impending prosecution. Every communication relating to a claim MUST be sent to Us without delay. You or anyone acting on Your behalf MUST not negotiate admit or repudiate any claim without Our written consent.You or Your legal representatives MUST supply at Your own expense all information, evidence, details of household insurance and medical certificates as required by Us. We reserve the right to require You to undergo an independent medical examination at Our expense. We may also request and will pay for a postmortem examination.You MUST retain any property which is damaged, and, if requested, send it to Us at Your own expense. If We pay a claim for the full value of the property and it is subsequently recovered or there is any salvage then it will become Our property. We may refuse to reimburse You for any expenses for which You cannot provide receipts or bills.

2. Subrogation

We are entitled to take over any rights in the defence or settlement of any claim and to take proceedings in Your name for Our benefit against any other party.

3. Fraud

You MUST not act in a fraudulent manner. If You or anyone acting for Youa) Make a claim under the Policy knowing the claim to be false or fraudulently exaggerated in any respect or b) Make a statement in support of a claim knowing the statement to be false in any respect orc) Submit a document in support of a claim knowing the document to be forged or false in any respect or d) Make a claim in respect of any loss or damage caused by Your wilful act or with Your connivanceThena) We shall not pay the claimb) We shall not pay any other claim which has been or will be made under the Policyc) We may at Our option declare the Policy voidd) We shall be entitled to recover from the Insured Person the amount of any claim already paid under the Policye) We shall not make any return of premiumf) We may inform the Police of the circumstances.

4. Paying Claims

1. Deatha) If You are 18 years old or over, We will pay the claim to Your estate and the receipt given to Us by Your personal representatives shall be a full discharge of all liability by Us in respect of the claim.b) If You are aged under 18 years We will pay any claim for death to Your parent or legal guardian. Your parent or legal guardian’s receipt shall be a full discharge of all liability by Us in respect of the claim.2. All other claimsa) If You are 18 years or over, We will pay the claim to You and Your receipt shall be a full discharge of all liability by Us in respect of the claim. b) If You are aged under 18 We will pay the appropriate benefit amount to Your parent or legal guardian for Your benefit. Your parent or legalguardian’s receipt shall be a full discharge of all liability by Us in respect of the claim.

4

Important conditions relating to health You MUST comply with the following conditions to have full protection of Your Policy. If You do not comply We may at Our option cancel the Policy or refuse to deal with Your claim or reduce the amount of anyclaim payment.It is a condition of this Policy that You will not be covered under section1 – Cancellation or curtailment charges, section 2 – Emergency medical and other expenses, section 3 – Hospital benefit, section 4 – Personal accident, section 12 – Air Rage and section 22. cover 2. employee replacement for any claims arising directly or indirectly from:

A) At the time of taking out this policy:

1. Any Medical Condition You have or have had for which:a) symptoms or diagnosis has occurred within the last 12 months orb) there has been a change in treatment (including medication, dosage, surgery, tests, investigations or diet) in the last 12 months2. Any Medical Condition where You, a Close Relative or a Close Business Associate is waiting for an operation, hospital consultation (other than for regular check ups), or other hospital treatment or investigation.3. Any Medical Condition where You, a Close Relative or a Close Business Associate has, within the last 6 months, been seen by a specialist (other than for regular check ups), had an operation or other hospital treatment or investigation.4. Any Medical Condition where You, a Close Relative or a Close

Business Associate have received a terminal prognosis.

5. Any Medical Condition where You, a Close Relative or a Close

Business Associate have not had a diagnosis.

6. Any circumstances You are aware of that could reasonably be expected to give rise to a claim on this policy.

B) At any time:

1. Any Medical Condition You have in respect of which a Medical Practitioner has advised You not to travel or would have done so had You sought his/her advice.2. Any Medical Condition for which You are travelling with the intention of obtaining medical treatment (including surgery or investigation) or advice.3. Any Medical Condition for which You are not taking the recommended treatment or prescribed medication as directed by a Medical Practitioner.4. Your travel against any health requirements stipulated by the carrier, their handling agents or other Public Transport provider.

You should also refer to the general exclusions on page 5.

General exclusions applicable to all sections of the policy

We will not pay for claims arising directly or indirectly from:

1. a) War, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power.b) Terrorism, but this exclusion shall not apply to losses under section 2 – Emergency medical and other expenses, section 3 – Hospital benefit and section 4 – Personal accident unless such losses are caused by nuclear, chemical or biological attack, or the disturbances were already taking place at the beginning of any Trip.2. Ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste, from combustion of nuclear fuel, the radioactive, toxic, explosive or other hazardous properties of any nuclear assembly or nuclear component of such assembly.3. Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.4. The failure or fear of failure or inability of any equipment or any computer programme, whether or not You own it, to recognise or to interpret correctly or process any date as its true calendar date, or to continue to function correctly beyond that date.5. Your pursuit of winter sports unless sections 16, 17, 18, 19 and 20 are shown as operative in Your Statement of Insurance, in which case cover will apply to:a) the winter sports shown in the list on page 6 andb) any other winter sports shown as covered in Your Statement of

Insurance.

6. Your participation in or practice of any professional entertaining or professional sports.7. Your participation in or practice of any other sport or activity, manual work or racing unless:a) shown as covered without charge in the list on page 6 or b) shown as covered in Your Statement of Insurance.8. Your wilfully, self-inflicted injury or illness, suicide or attempted suicide, sexually transmitted diseases, solvent abuse, alcohol abuse, the use of drugs (other than drugs taken in accordance with treatment prescribed and directed by a Medical Practitioner, but not for the treatment of drug addiction), self-exposure to needless peril (except in an attempt to save human life).9. Your own unlawful action or any criminal proceedings against You.10. Any other loss, damage or additional expense following on from the event for which You are claiming unless we provide cover under this insurance.Examples of such, damage or additional expenses would be the cost of replacing locks after losing keys, costs incurred in preparing a claim or loss of earnings following Bodily Injury or disease.11. Operational duties of a member of the Armed Forces (other than claims arising from authorised leave being cancelled due to operational reasons, as provided for under sub section 4. of section 1 –Cancellation or curtailment charges).12. Your use of a motorised vehicle unless a full International driving licence is held permitting the use of such vehicles.13. Your travel to a country or specific area or event to which the Travel Advice Unit of the Foreign & Commonwealth Office or the World Health Organisation has advised the public not to travel.14. Any circumstances You are aware of at the time of taking out this

Policy that could reasonably be expected to give rise to a claim.

5

Sports and activities covered

The following lists detail the sports and activities that this Policy will cover. If You are participating in any other sports or activities not mentioned, please telephone Our customer helpline on 0800 121 6560 as We may be able to offer cover for an additional premium. Details of those sports and activities for which You have purchased cover will be added to Your Statement of Insurance.

Emergency and medical services

In the event of a serious illness or accident which may lead to in-patient hospital treatment or before any arrangements are made forrepatriation or in the event of Curtailment necessitating Your early return Home You MUST contact the Emergency Assistance Service. The service is available to You and operates 24 hours a day, 365 days a year for advice, assistance, making arrangements for hospital admission, repatriation and authorisation of medical expenses. If this is not possible because the condition requires immediate emergency treatment You MUST contact the Emergency Assistance Service as soon as possible. Private medical treatment is not covered unless authorised specifically by the Emergency Assistance Service.

Medical assistance abroad

The Emergency Assistance Service has the medical expertise, contacts and facilities to help should You be injured in an accident or fall ill. The Emergency Assistance Service will also arrange transport Home when this is considered to be medically necessary or when You have notice of serious illness or death of a Close Relative at Home.

Payment for medical treatment abroad

If You are admitted to a hospital/clinic while abroad, the Emergency Assistance Service will arrange for medical expenses covered by the Policy to be paid direct to the hospital/clinic. To take advantage of this benefit someone MUST contact the Emergency Assistance Service for You as soon as possible.For simple out-patient treatment, You should pay the hospital/clinic yourself and claim back medical expenses from Us on Your return to the Your return Home. Beware of requests for You to sign for excessive treatment or charges. If in doubt regarding any such requests, please call the Emergency Assistance Service for guidance.

Reciprocal health agreements

EU, EEA or Switzerland

If You are travelling to countries within the European Union (EU), theEuropean Economic Area (EEA) or Switzerland You are stronglyadvised to check if You are entitled to benefit from the reciprocal health care arrangements which exist between countries within the EU/EEA or Switzerland.In the event of liability being accepted for a medical expense which has been reduced by the use of either a reciprocal health care arrangement or private health insurance, We will not apply the deduction of excess under section 2 - Emergency medical and other expenses.

Australia

If You require medical treatment in Australia You MUST enrol with a local MEDICARE office. You do not need to enrol on arrival but You MUST do this after the first occasion You receive treatment. In-patient and out-patient treatment at a public hospital is then available free of charge. Details of how to enrol and the free treatment available can be found by visiting the MEDICARE website on www.humanservices.gov. au. Alternatively please call the Emergency Assistance Service for guidance.If You are admitted to hospital contact MUST be made with the Emergency Assistance Service as soon as possible and their authority obtained in respect of any treatment NOT available under MEDICARE. Contact the Emergency Assistance Service on telephone number:+44 (0)1243 621058

Your cover

There are two levels of cover for sections 1, 2, 4, 5, 6, 7, 9, 14, 18, 20 and 21 which are:

Essential cover

Comprehensive cover

The benefits under Comprehensive cover are generally higher than Essential cover. The level of benefit is shown for each level of cover within each section. The cover under sections 15, 16, 17, 19 and 22 to 24 is the same under Essential cover and Comprehensive cover.The cover under sections 3, 8, 10, 11, 12 and 13 apply to Comprehensive cover only. The level of cover which You have chosen is shown in Your Statement of Insurance.The General conditions on page 3 and General exclusions on page 5 apply to the whole of the Policy and all levels of cover. Each section states the level of benefits payable and any limits, conditions and exclusions applying specifically to that section. The level of benefits for which You are eligible will depend upon the level of cover You have chosen. Please consult the relevant sections of this Policy for details of the maximum sums payable and limitations applying to Your chosen level of cover.

7

Section 1 - Cancellation or curtailment charges

What is covered

We will pay You up to the following amount: Essential £2,000

Comprehensive £5,000for any irrecoverable unused travel and accommodation costs(including excursions up to £250) and other pre-paid charges (including green fees of up to £75 per day, up to a maximum of £300 where the appropriate Golf Equipment premium has been paid) which You have paid or are contracted to pay together with any reasonable additional travel expenses incurred ifa) cancellation of the Trip is necessary and unavoidable or b) the Trip is Curtailed before completionas a result of any of the following events after occurring during thePeriod of Insurance:1. The death, Bodily Injury or illness of:a) Youb) any person with whom You are travelling or have arranged to travel withc) any person with whom You have arranged to reside temporarily d) Your Close Relativee) Your Close Business Associate.2. Compulsory quarantine, jury service attendance or being called as a witness at a Court of Law of You or any person with whom You are travelling or have arranged to travel with.3. Redundancy (which qualifies for payment under current redundancy payment legislation of Your Home Country and at the time of booking the Trip there was no reason to believe anyone would be made redundant) of You or any person with whom You are travelling or have arranged to travel with.4. You or any person with whom You are travelling or have arranged to travel with are a member of the Armed Forces, Police, Fire, Nursing or Ambulance Services or employees of a Government Department and have Your/their authorised annual leave cancelled for operational reasons, provided that such cancellations or Curtailment could not reasonably have been expected at the time when You purchased this insurance or at the time of booking any Trip.5. The Police requesting You to remain at or return to Your Home due to serious damage to Your Home caused by fire, aircraft, explosion, storm, flood, subsidence, malicious persons or theft.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. The cost of Airport Departure Duty.3. Any claims arising directly or indirectly from:a) Redundancy caused by or resulting from misconduct leading to dismissal or from resignation or voluntary redundancy or where a warning or notification of redundancy was given prior to the date this insurance is purchased by You or the time of booking any Trip.b) Circumstances known to You prior to the date this insurance is purchased by You or the time of booking any Trip which could reasonably have been expected to give rise to cancellation or Curtailment of the Trip.c) Normal pregnancy, without accompanying Bodily Injury, illness, disease or complication. This section is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth would not constitute an unforeseen event4. Travel tickets paid for using any airline mileage reward scheme, for example Air Miles.5. Anything mentioned in the general exclusions on page 5.

You should also refer to the important conditions relating to health on page 5.

You may only claim under section 1 – Cancellation or curtailment or section 11 – Catastrophes and natural disasters for the same event.

Special conditions relating to claims

1. You MUST obtain a medical certificate from a Medical Practitioner in attendance and prior approval of the Emergency Assistance Service to confirm the necessity to return Home prior to Curtailment of the Trip due to death, Bodily Injury or illness.2. If You fail to notify the travel agent, tour operator or provider of transport/accommodation immediately it is found necessary to cancel the Trip

Our liability shall be restricted to the cancellation charges that would have applied had failure not occurred.

3. If You cancel the Trip due toa) Stress, anxiety, depression or any other mental or nervous disorder that You are suffering from You MUST provide a medical certificate from a consultant specialising in the relevant fieldb) Any other illness or a Bodily Injury You MUST provide a medical certificate from a Medical Practitioner stating that this necessarily and reasonably prevented You from travelling.

8

Section 2 - Emergency medical and other expenses

What is covered

We will pay You up to the following amount for the following expenses which are necessarily incurred within 12 months of the incident as a result of Your suffering unforeseen Bodily Injury or illness and/or compulsory quarantine:

Essential £5,000,000Comprehensive £10,000,0001. Emergency medical, surgical, hospital, ambulance and nursing fees and charges incurred outside Your Home Country.2. Emergency dental treatment for the immediate relief of pain (to natural teeth only) up to the following limit:Essential £250Comprehensive £500outside Your Home Country.3. In the event of Your death outside Your Home Country the reasonable additional cost of funeral expenses abroad up to a maximum of £2,000 plus the reasonable cost of conveying Your ashes to Your Home, or the additional costs of returning Your body to Your Home.4. Reasonable additional transport (economy class) or accommodation expenses incurred, up to the standard of Your original booking, if it is medically necessary for You to stay beyond Your scheduled return date.This includes, with the prior authorisation of the Emergency Assistance Service, reasonable additional transport and/or accommodation expenses for one friend or Close Relative to remain with You or travel to You from Your Home Country or escort You and additional travel expenses to return You to Your Home if You are unable to use the return ticket.5. With the prior authorisation of the Emergency Assistance Service,the additional costs incurred in the use of air transport or other suitable means, including qualified attendants, to repatriate You to Your Home if it is medically necessary. Repatriation expenses will be in respect onlyof the identical class of travel utilised on the outward journey unless the

Emergency Assistance Service agree otherwise.

For Comprehensive cover only

6. We will pay up to £5,000 towards the costs incurred by official bodies involved in searching for You or rescuing or recovering You if You are reported missing or have suffered Bodily Injury.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Any claims arising directly or indirectly in respect of:a) Costs of telephone calls, other than calls to the Emergency Assistance Service notifying them of the problem for which You are able to provide a receipt or other evidence to show the cost of the call and the number telephoned.b) The cost of treatment or surgery, including exploratory tests, which are not directly related to the Bodily Injury or illness which necessitated Your admittance into hospital.c) Any expenses which are not usual, reasonable or customary to treat Your Bodily Injury or illness.d) Any form of treatment or surgery which in the opinion of the Medical Practitioner in attendance and the Emergency Assistance Service can be delayed reasonably until Your return to Your Home Country.e) Expenses incurred in obtaining or replacing medication or obtaining treatment or ongoing regular therapy, which at the time of departure is known to be required or to be continued outside Your Home Country.f) Additional costs arising from single or private room accommodation.g) Treatment or services provided by a health spa, convalescent or nursing home or any rehabilitation centre unless agreed by the Emergency Assistance Service.h) Any expenses incurred after You have returned to Your Home

Country.

i) Expenses incurred as a result of a tropical disease where You have not had the recommended inoculations and/or taken the recommended medication.j) Your decision not to be repatriated after the date when in the opinion of the Emergency Assistance Service it is safe to do so.k) Normal pregnancy, without any accompanying Bodily Injury,illness, disease or complication. This section is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth would not constitute an unforeseen event.3. Any claim for search and rescue not supported by a written statement from the appropriate authority involved in the search and/or rescue.4. Anything mentioned in the general exclusions on page 5.You should also refer to the important conditions relating to health on page 5.

Special conditions relating to claims

1. You (or someone on Your behalf) MUST give notice as soon as possible to the Emergency Assistance Service of any Bodily Injury or illness which necessitates Your admittance to hospital as an in-patient or before any arrangements are made for Your repatriation.2. In the event of Your Bodily Injury or illness We reserve the right to relocate You from one hospital to another and arrange for Your repatriation to the United Kingdom at any time during the Trip. We will do this if in the opinion of the Medical Practitioner in attendance or the Emergency Assistance Service decide You can be moved safely and/or travel safely to the United Kingdom to continue treatment.

9

Section 3 - Hospital benefit This section is applicable to Comprehensive cover only

What is covered

We will pay You £15 for every complete 24 hours You have to stay in hospital as an in-patient outside Your Home Country up to a maximum of £300 as a result of Bodily Injury or illness You sustain.

We will pay the amount above in addition to any amount payable under section 2 – Emergency medical and other expenses.

What is not covered

1. Any claims arising directly or indirectly from:a) Any additional period of hospitalisation relating to treatment or surgery, including exploratory tests, which are not directly related to the Bodily Injury or illness which necessitated Your admittance into hospital.b) Hospitalisation relating to any form of treatment or surgery which in the opinion of the Medical Practitioner in attendance and the Emergency Assistance Service can be delayed reasonably until Your return to Your Home Country.c) Any additional period of hospitalisation relating to treatment or services provided by a convalescent or nursing home or any rehabilitation centre.d) Hospitalisation as a result of a tropical disease where You have not had the recommended inoculations and/or taken therecommended medication.e) Any additional period of hospitalisation following Your decision not to be repatriated after the date when in the opinion of the Emergency Assistance Service it is safe to do so.2. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST give notice as soon as possible to the Emergency Assistance Service or Us of any Bodily Injury or illness which necessitates Your admittance to hospital as an in-patient.

Section 4 - Personal accident

Special Definitions relating to this section (which are shown in bold italics)

Loss of limb – means loss by permanent severance of an entire hand or foot or the total and permanent loss of use of an entire hand or foot.

Loss of sight – means total and irrecoverable loss of sight which shall be considered as having occurred:

a) in both eyes if Your name is added to the Register of Blind Persons on the authority of a fully qualified ophthalmic specialist and b) in one eye if the degree of sight remaining after correction is 3/60 or less on the Snellen scale.

What is covered

We will pay one of the benefits shown below if You sustain Bodily Injury which shall solely and independently of any other cause, result within two years in Your death, Loss of limb, Loss of sight or permanent total disablement.

What is not covered

1. Anything mentioned in the general exclusions on page 5.

You should also refer to the Important conditions relating to health on page 5.

You may claim only under section 4 – Personal accident or section 12 – Air Rage for the same event, not both.

Special conditions relating to claims

1. Our Medical Practitioner may examine You as often as they deem necessary in the event of a claim.

Provisions

1. Benefit is not payable to You:a) Under more than one of items i., ii. or iii.b) Under item iii. until one year after the date You sustain Bodily Injuryc) Under item iii. if You are able or may be able to carry out any relevant employment or relevant occupation.

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Section 5 - Baggage (Only operative if indicated in the Statement of Insurance)COVER IN RESPECT OF GOLF EQUIPMENT IS ONLY INCLUDED IF THE APPROPRIATE PREMIUM HAS BEEN PAID

What is covered

1. We will pay You up to the amounts shown below for the accidental loss, theft of or damage to:a) Baggage (excluding Golf Equipment if cover is included) up to the following amount:Essential £1,500Comprehensive £2,000b) Golf Equipment (if cover is included) £1,000The amount payable will be the value at today ‘s prices less a deduction for wear tear and depreciation, (or We may at Our option replace, reinstate or repair the lost or damaged Baggage/ Golf Equipment).The maximum We will pay for the following is:a) Up to the following amount for any one article, pair or set of articles (not applicable to Golf Equipment if cover is included): Essential £200Comprehensive £300b) Up to the following amount for all Valuables: Essential £250Comprehensive £3502. We will also pay You up to the amounts shown below:a) up to £300 for the emergency replacement of Golf Equipment (if cover is included)if Golf Equipment is temporarily lost in transit during the outward journey and not returned to You within 12 hours, provided written confirmation is obtained and sent to Us from the carrier, confirming the number of hours the Golf Equipment was delayed.If the loss is permanent the amount paid will be deducted from the final amount to be paid under this section.b) £25 per day, up to a maximum of £200 for the reasonable cost of hiring replacement Golf Equipment (if cover is included) as a result of the accidental loss of, theft of or damage to or temporary loss in transit for more than 24 hours of Your own Golf Equipment.

For Comprehensive cover only

3. We will also pay You up to £100 for the emergency replacement of clothing, medication and toiletries if the Baggage is temporarily lost in transit during the outward journey and not returned to You within 12 hours, provided written confirmation is obtained and sent to Us from the carrier, confirming the number of hours the Baggage was delayed.If the loss is permanent the amount paid will be deducted from the final amount to be paid under this section.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person (except claims under subsection2.a. 2.b. and 3.).2. Loss, theft of or damage to Valuables left Unattended at any time (including in a vehicle or in the custody of carriers) unless deposited in a hotel safe, safety deposit box or left in Your locked accommodation.3. Loss, theft of or damage to Baggage/ Golf Equipment contained in an Unattended vehicle:a) overnight between 9 p.m. and 9 a.m. (local time) orb) at any time between 9 a.m. and 9 p.m. (local time) unless it is in the locked boot which is separate from the passenger compartment for those vehicles with a boot, or for those vehicles without a separate boot locked in the vehicle and covered from view.4. Loss or damage due to delay, confiscation or detention by customs or any other authority.5. Loss, theft of or damage to unset precious stones, contact or corneal lenses, hearing aids, dental or medical fittings, antiques, musical instruments, documents of any kind, bonds, securities, perishable goods, bicycles, Ski Equipment and damage to suitcases (unless the suitcases are entirely unusable as a result of one single incidence of damage).6. Loss or damage due to cracking, scratching, breakage of or damage to china, glass (other than glass in watch faces, cameras, binoculars or telescopes), porcelain or other brittle or fragile articles unless caused by fire, theft, or accident to the aircraft, sea vessel, train or vehicle in which they are being carried.7. Loss or damage due to breakage of sports equipment (not applicable to Golf Equipment if cover is included) or damage to sports clothing whilst in use.8. Loss, theft of or damage to business goods, samples, tools of trade, motor accessories and other items used in connection with Your business, trade, profession or occupation.9. Loss or damage caused by wear and tear, depreciation, deterioration, atmospheric or climatic conditions, moth, vermin, any process of cleaning repairing or restoring, mechanical or electrical breakdown.10. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST report to the local Police within 24 hours of discovery and obtain a written report of the loss, theft or attempted theft of all Baggage/ Golf Equipment.2. If Baggage/ Golf Equipment is lost, stolen or damaged while in the care of a carrier, transport company, authority or hotel You MUST report to them, in writing, details of the loss, theft or damage and obtain written confirmation. If Baggage/ Golf Equipment is lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. Receipts for items lost, stolen or damaged MUST be retained as these will help You to substantiate Your claim.

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Section 6 - Personal money, passport and documents

What is covered

1. We will pay You up to the amounts shown below for the accidental loss of, theft of or damage to Personal Money and documents (including the unused portion of passports, visas and driving licence). In respect of foreign currency cover is also operative during the 72 hours immediately preceding Your departure on the outward journey.The maximum We will pay for the following items is:a) For bank notes currency notes and coins £200.b) If You are under the age of 16, for bank notes currency notes and coins £50.c) Up to the following amount for all other Personal Money and documents:Essential £200Comprehensive £5002. We will pay You up to the following amount: Essential £250Comprehensive £500for reasonable additional travel and accommodation expenses incurred necessarily abroad to obtain a replacement of Your lost or stolen passport or Visa.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Loss, theft of or damage to Personal Money or Your passport or visa left Unattended at any time (including in a vehicle or in the custody of carriers) unless deposited in a hotel safe, safety deposit box or left in Your locked accommodation.3. Loss, theft of or damage to travellers‘ cheques if You have not complied with the issuers conditions or where the issuer provides a replacement service.4. Loss or damage due to delay, confiscation or detention by customs or other authority.5. Loss or damage due to depreciation in value, variations in exchange rates or shortages due to error or omission.6. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST report to the local Police within 24 hours of discovery and obtain (at Your own expense) a written report of the loss, theft or attempted theft of all Personal Money, passport or documents.2. If Personal Money, passport or documents are lost, stolen or damaged while in the care of a carrier, transport company, authority or hotel You MUST report to them, in writing, details of the loss, theft or damage and obtain (at Your own expense) written confirmation. If Personal Money, passport or documents are lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. Receipts for items lost, stolen or damaged MUST be retained as these will help You to substantiate Your claim.

Section 7 - Personal liability

What is covered

We will pay up to the following amount: Essential £1,000,000Comprehensive £2,000,000(inclusive of legal costs and expenses) against any amount You become legally liable to pay as compensation for any claim or series of claims arising from any one event or source of original cause in respect of accidental:1. Bodily Injury, death, illness or disease to any person who is not in Your employment or who is not a Close Relative or member of Your household.2. Loss of or damage to property that does not belong to and is neither in the charge of or under the control of You, a Close Relative, anyone in Your employment or any member of Your household other than any temporary holiday accommodation occupied (but not owned) by You.

What is not covered

1. Compensation or legal costs arising directly or indirectly from:a) Liability which has been assumed by You under agreement unless the liability would have attached in the absence of such agreement.b) Pursuit of any business, trade, profession or occupation or the supply of goods or services.c) Ownership possession or use of vehicles aircraft or watercraft (other than surfboards or manually propelled rowboats, punts or canoes).d) The transmission of any communicable disease or virus. e) Ownership or occupation of land or buildings (other thanoccupation only of any temporary holiday accommodation where

We will not pay for the first £100 of each and every claim arising from the same incident).

2. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST give Us written notice as soon as possible of any incident, which may give rise to a claim.2. You MUST send Us every court claim form, summons, letter of claim or other document as soon as You receive it.3. You MUST not admit any liability or pay, offer to pay, promise to pay or negotiate any claim without Our written consent.4. We will be entitled if We so desire to take over and conduct in Your name the defence of any claims for indemnity or damages or otherwise against any third party. We shall have full discretion in the conduct of any negotiation or proceedings or in the settlement of any claim and You shall give Us all necessary information and assistance which We may require.5. In the event of Your death, Your legal representative(s) will have the protection of this cover provided that such representative(s) comply(ies) with the terms and conditions outlined in this policy.

If departure of the Public Transport on which You are booked to travel is delayed at the final departure point from or to Your Home Country for at least 12 hours from the scheduled time of departure due to:a) strike orb) industrial action orc) adverse weather conditions ord) mechanical breakdown of or a technical fault occurring in the

Public Transport on which You are booked to travel

We will pay You:

1. £20 for the first completed 12 hours delay and £20 for each full 12 hours delay thereafter up to a maximum of £100 or2. Up to £5,000 for any irrecoverable unused travel and accommodation costs and other pre-paid charges which You have paid or arecontracted to pay if after a minimum 12 hours has elapsed, You choose to cancel Your Trip.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person under subsection 2. of What is covered.2. Claims arising directly or indirectly from:a) Strike or industrial action or air traffic control delay existing or publicly declared by the date You purchased this insurance or at the time of booking any Trip.b) Withdrawal from service (temporary or otherwise) of an aircraft or sea vessel on the recommendation of the Civil Aviation Authority or a Port Authority or any similar body in any country.c) Any delays to any subsequent outbound or return connecting Public Transport following Your departure from the final departure point from or Your Home Country.3. Anything mentioned in the general exclusions on page 5.

You may claim only under subsection 1. or 2. above for the same event, not both.

You may claim only under section 8 – Delayed departure or section 9 – Missed departure for the same event, not both.

Special conditions relating to claims

1. You MUST check in according to the itinerary supplied to You.2. You MUST obtain confirmation from the carriers (or their handling agents) in writing of the number of hours of delay and the reason for the delay.3. You MUST comply with the terms of contract of the travel agent, tour operator or provider of transport.

Section 9 - Missed departure

What is covered

We will pay You up to the following amount: Essential £250

Comprehensive £500for reasonable additional accommodation (room only) and travel expenses necessarily incurred in reaching Your overseas destination or returning to Your Home Country if You fail to arrive at the international departure point in time to board the Public Transport on which You are booked to travel on the initial international journey of the Trip as aresult of:1. the failure of other Public Transport or2. an accident to or breakdown of the vehicle in which You are travelling or3. an accident or breakdown occurring ahead of You on a motorway or dual carriage way which causes an unexpected delay to the vehicle in which You are travelling or4. strike, industrial action or adverse weather conditions.

You may claim only under section 9 – Missed departure or section 8 – Delayed departure for the same event, not both.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Claims arising directly or indirectly from:a) Strike or industrial action existing or declared publicly by the date

You purchased this insurance or at the time of booking any Trip. b) An accident to or breakdown of the vehicle in which You are

travelling for which a professional repairers report is not provided.c) Breakdown of any vehicle in which You are travelling if the vehicle is owned by You and has not been serviced properly and maintained in accordance with manufacturers instructions.d) Withdrawal from service (temporary or otherwise) of an aircraft or sea vessel on the recommendation of the Civil Aviation Authority or a Port Authority or any similar body in any country.e) Your failure to arrive at the departure point in time to board any connecting Public Transport after Your departure on the initial international outbound and return legs of the Trip.3. Additional expenses where the scheduled Public Transport operator has offered reasonable alternative travel arrangements.4. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. In the event of a claim arising from any delay occurring on a motorway or dual carriage way You MUST obtain written confirmation from thePolice or emergency breakdown services of the location, reason for and duration of the delay.2. You MUST allow sufficient time for the Public Transport or other transport to arrive on schedule and to deliver You to the departure point.

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Section 10 - Hijack and hostage This section is applicable to Comprehensive cover only. Special Definitions relating to this section (which are shown in bold italics)

Hijack – means the unlawful seizure or wrongful exercise of control of an aircraft or conveyance that You are travelling in as a fare paying passenger.

What is covered

1. We will pay You £50 for every complete 24 hours up to a maximum of £3,000 for the duration of the Hijack.

We will also extend the geographical limits of Your cover as necessary without extra charge.

2. We will pay You up to £3,000 if You are taken hostage or disappear whilst on Your Trip for reasonable travelling expenses (economy class) and accommodation costs (room only) for one Close Relative or close friend to travel out to the last place You were seen.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Any costs under section 2 of What is covered where You have been missing or taken hostage for less than 1 month.3. If You or Your family or Your business connections have engaged in any political or other activity that could be expected to increase the risk of Hijack or hostage.4. Anything mentioned in the general exclusions on page 5.

You may claim only under section 1. or 2. above for the same event, not both.

Special conditions relating to claims

1. If the transport on which You are travelling is Hijacked You MUST (at Your own expense) provide a written statement from an appropriate authority to confirm the duration of the Hijacking.

Section 11 - Catastrophes and natural disasters

What is covered

We will pay You up to £500 should You be forced to move from Your pre- paid accommodation as a result of fire, explosion, storm, flood, earthquake, medical epidemic, or the local or national government directive for the following:

a) the cost of alternative accommodation of a similar standard to that You have booked if You have been advised by Your tour operator, hotelier or the local authority to leave Your bookedaccommodationb) necessary additional travelling expenses incurred so You can continue Your Trip.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Any expense following Your disinclination to travel or to continue with Your Trip when official directives from the local authorities state that it is safe to do so.3. Any event that was publicised prior to Your departure from Your

Home Country.

4. Any costs incurred by You which are recoverable from Your tour operator, hotel, airline, company providing the accommodation, or other provider of services for which You receive or are expected to receive compensation or reimbursement.5. Any costs which You would have expected to pay during Your Trip.6. Anything mentioned in the general exclusions on page 5.

You may only claim under section 11 – Catastrophes and natural disasters or section 1 – Cancellation or curtailment for the same event.

Special conditions relating to claims

1. In the event of a claim You MUST get either:a) written confirmation and proof from the hotel management of the loss of use of the pre-booked accommodation orb) a report from the local or national authority stating that it was not acceptable for You to remain in Your pre booked accommodation.

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Section 12 - Air rage

Special Definitions relating to this section (which are shown in bold italics)

Air Rage – means the act of an individual committing a crime whilst on board an aircraft which results in the perpetrator being handed to and detained by local Police or equivalent authorities on the landing of the aircraft.

Loss of limb – means loss by permanent severance of an entire hand or foot or the total and permanent loss of use of an entire hand or foot.

Loss of sight – means total and irrecoverable loss of sight which shall be considered. as having occurred:

a) in both eyes if Your name is added to the Register of Blind Persons on the authority of a fully qualifies ophthalmic specialist andb) in one eye if the degree of sight remaining after correction is 3/60 or less on the Snellen scale.

What is covered

1. If Your aircraft is delayed due to an act of Air Rage by an individual or group of individuals We will pay You the following:-a) £100 if Your flight is delayed for at least 4 hours from the scheduled time of departure.b) an additional £100 for every further 4 hours You are delayed, up to a maximum of 24 hours.2. We will pay You one of the benefits shown below if You sustain Bodily Injury which shall solely and independently of any other cause, result within two years in Your death, Loss of limb, Loss of sight or permanent total disablement as a direct result of an act of Air Rage by an individual or group of individuals travelling on Your aircraft.

What is not covered

1. Any claim where You, a Close Relative, a member of Your family or travelling companions knowingly, deliberately or recklessly provoked the perpetrator of the Air Rage.2. Any claim where either You or a Close Relative, a member of Yourfamily or travelling companion is responsible for the act of Air Rage.3. Anything mentioned in the general exclusions on page 5.

You should also refer to the important conditions relating to health on page 5.

BENEFIT Up to age 15 Age 16 years Age 65 years years inclusive to 64 inclusive ond over

i. Death £5,000 £10,000 £5,000 ii. Loss of one or more limbs and/or

Loss of sight in one or both eyes £16,000 £32,000 Not covered

iii. Permanent total disablement £20,000 £40,000 Not covered

You may claim only under section 12 – Air Rage or section 4 – Personal accident for the same event, not both.

Provisions

1. Benefit is not payable to You:a) Under more than one of items i., ii. or iii.b) Under item iii. until one year after the date You sustain Bodily Injuryc) Under item iii. if You are able or may be able to carry out any relevant employment or relevant occupation.

Special conditions relating to claims

1. Our Medical Practitioner may examine You as often as they deem necessary in the event of a claim.2. You MUST obtain a written Police report or report from the appropriate airline authority of the incident of Air Rage.

We will pay up to £1,000 for reasonable travelling (economy class) and accommodation expenses (room only) for one Close Relative to travel out to You if You are arrested and lawfully imprisoned whilst on Your Trip. You MUST have been imprisoned for more than 2 weeks with no prospect of release for at least another two weeks.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Any expenses incurred by You in relation to Your imprisonment.3. Costs incurred by Your Close Relative within the first two weeks of

Your imprisonment.

4. Any costs incurred if there are reasonable prospects of Your release within two weeks of the date Your Close Relative intends to leave Your Home Country.5. Anything mentioned in the general exclusions on page 5.

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Section 14 - Overseas legal expenses and assistance

What is covered

We will pay up to the following amount: Essential £10,000

Comprehensive £50,000for legal costs to pursue a civil action for compensation if someone else causes You Bodily Injury, illness or death.Where there are two or more Insured Persons insured by this Policy, then the maximum amount payable by Us for all such claims shall not exceed the maximum benefit shown below:Maximum BenefitEssential £10,000Comprehensive £50,000

What is not covered

We shall not be liable for:

1. Any claim where in Our opinion there is insufficient prospect of success in obtaining reasonable compensation.2. Legal costs and expenses incurred in pursuit of any claims against a travel agent, tour operator, carrier, Us, the Emergency Assistance Service or their agents, someone You were travelling with, a person related to You, or another Insured Person.3. Legal costs and expenses incurred prior to Our written acceptance of the case.4. Any claim where the legal costs and expenses are likely to be greater than the anticipated amount of compensation.5. Any claim where legal costs and expenses are based directly or indirectly on the amount of compensation awarded (for example a Contingency Fee Agreement).6. Legal costs and expenses incurred in any claim which is capable of being pursued under a Conditional Fee Agreement.7. Legal costs and expenses incurred if an action is brought in more than one country.8. Any claim where in Our opinion the estimated amount of compensation payment is less than £1,000 for each Insured Person.9. Travel, accommodation and incidental costs incurred to pursue a civil action for compensation.10. Costs of any Appeal.11. Claims occurring within Your Home Country.12. Claims by You other than in Your private capacity.13. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. We shall have complete control over the legal case through agents We nominate, by appointing agents of Our choice on Your behalf with the expertise to pursue Your claim.2 You MUST follow Our agent’s advice and provide any information and assistance required within a reasonable timescale.3. You MUST advise Us of any offers of settlement made by the negligent third party and You MUST not accept any such offer without Our consent.4. We will decide the point at which Your legal case cannot usefully be pursued further. After that no further claims can be made against Us in relation to this case.5. We may include a claim for Our legal costs and other related expenses.6. We may, at Our own expense, take proceedings in Your name to recover compensation from any third party in respect of any indemnity paid under this Policy. You MUST give such assistance as We shall reasonably require and any amount recovered shall belong to Us.

Section 15 - Extended kennel and/or cattery fees

What is covered

We will pay You up to £250 (£150 for Trips in Your Home Country) for kennel/cattery fees if Your dog(s)/cat(s) are in a kennel/cattery during Your Trip and Your return to Your Home has been delayed due to Your Bodily Injury or illness.

What is not covered

1. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. This section will only be payable if Your delay is due to Bodily Injury or illness which is covered under section 2 — Emergency medical and other expenses.2. You MUST get a written statement from the appropriate kennel or cattery confirming any extra charges that You have to pay.3. Any amount payable under this only applies to domestic cat(s) and/or dog(s) that You own.

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Section 16 - Group travel cover (Only operative if indicated in the Statement of Insurance)

Special Definition (which is shown in bold italics)

Group Equipment – means equipment which is accompanying the group (or for which the group is legally responsible) which is worn, used or carried by You during any Trip.

What is covered

1. We will pay up to £5,000 for reasonable additional travel and accommodation expenses incurred if You have a replacement group leader sent out to Your party following a valid claim being made under section 2 – Emergency medical and other expenses, by the official group leader.2. We will pay up to £1,000 per policy for the accidental loss of, theft of or damage to Personal Money held by the group leader on behalf of persons within the group.3. We will pay up to £5,000 per policy for the accidental loss of, theft of or damage to Group Equipment taken by the group on the journey which is intended for use by the whole group.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Loss, theft of or damage to unset precious stones, antiques, musical instruments, documents of any kind, bonds, securities, perishable goods, bicycles, Ski Equipment and damage to suitcases (unless the suitcases are entirely unusable as a result of one single incidence of damage).3. Loss, theft of or damage to equipment contained in an Unattendedvehicle:a) overnight between 9 p.m. and 9 a.m. (local time) orb) at any time between 9 a.m. and 9 p.m. (local time) unless it is in the locked boot which is separate from the passenger compartment for those vehicles with a boot, or for those vehicles without a separate boot locked in the vehicle and covered from view.4. Loss or damage due to delay, confiscation or detention by customs or other authority.5. Loss, theft of or damage to Personal Money or Valuables left Unattended at any time (including in a vehicle or in the custody of carriers) unless deposited in a hotel safe or safety deposit box.6. Loss or damage due to breakage of sports equipment or damage to sports clothing whilst in use.7. Any items left in the custody of anyone other than the group leader or other adult Insured Person.8. Loss or damage due to delay, confiscation or detention by customs or other authority.9. Loss or damage due to cracking, scratching, breakage of or damage to china, glass (other than glass in watch faces, cameras, binoculars or telescopes), porcelain or other brittle or fragile articles unless caused by fire, theft, or accident to the aircraft, sea vessel, train or vehicle in which they are being carried.10. Loss, theft of or damage to business goods, samples, tools of trade, motor accessories and other items used in connection with Your business, trade, profession or occupation.11. Loss or damage caused by wear and tear, depreciation, deterioration, atmospheric or climatic conditions, moth, vermin, any process of cleaning repairing or restoring, mechanical or electrical breakdown.12. Loss, theft of or damage to travellers‘ cheques if You have not complied with the issuers conditions or where the issuer provides a replacement service.13. Loss or damage due to depreciation in value, variations in exchange rates or shortages due to error or omission.14. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

The amount payable will be the value at today ‘s prices less a deduction for wear tear and depreciation, (or We may at Our option replace, reinstate or repair the lost or damaged equipment).Special conditions relating to claims1. You MUST report to the local Police within 24 hours of discovery and obtain a written report of the loss, theft or attempted theft of all Group

Equipment and all Personal Money.

2. If equipment is lost, stolen or damaged while in the care of a carrier, transport company, authority or hotel You MUST report to them, in writing, details of the loss, theft or damage and obtain written confirmation. If equipment and documents are lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. Receipts for items lost, stolen or damaged MUST be retained as these will help You to substantiate Your claim.

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Section 17, 18, 19, 20 and 21 - Winter sports

(Only operative if indicated in the Statement of Insurance)COVER IN RESPECT OF SECTIONS 17, 18, 19, 20 AND 21 ONLY OPERATES IF THE APPROPRIATE ADVENTURE AND WINTER SPORTS OR ADVENTURE AND WINTER SPORTS PLUS EXTENSION HAS BEEN CHOSEN AND THE APPROPRIATE ADDITIONAL PREMIUM HAS BEEN PAID.

Section 17 - Ski equipment

What is covered

We will pay You up to £750 for the accidental loss of, theft of or damage to Your own Ski Equipment, or up to £250 for hired Ski Equipment. The amount payable will be the value at today ‘s prices less a deduction for wear tear and depreciation, (loss of value – calculated from the table below) or We may at Our option replace, reinstate or repair the lost or damaged Ski Equipment. The maximum We will pay for any one article, pair or set of articles is £250.

Age of ski equipment Amount payable Less than 1 year old 90% of value Over 1 year old 70% of value Over 2 years old 50% of value Over 3 years old 30% of value Over 4 years old 20% of value Over 5 years old No payment

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Loss, theft of or damage to Ski Equipment contained in or stolen from an Unattended vehicle:a) overnight between 9 p.m. and 9 a.m. (local time) orb) at any time between 9 a.m. and 9 p.m. (local time) unless it is in the locked boot which is separate from the passenger compartment for those vehicles with a boot, or for those vehicles without a separate boot locked in the vehicle and covered from view.3. Loss or damage due to delay, confiscation or detention by customs or other authority.4. Loss or damage caused by wear and tear, depreciation, deterioration, atmospheric or climatic conditions, moth, vermin, any process of cleaning repairing or restoring, mechanical or electrical breakdown.5. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST report to the local Police within 24 hours of discovery and obtain a written report (at Your own expense) of the loss, theft or attempted theft of all Ski Equipment.2. If Ski Equipment is lost, stolen or damaged while in the care of a carrier, transport company, authority, hotel or Your accommodation providerYou MUST report to them, in writing, details of the loss, theft or damage and obtain (at Your own expense) written confirmation. If Ski Equipment is lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. You MUST provide (at Your own expense) an original receipt or proof of ownership for items lost, stolen or damaged to help You to substantiate

Your claim.

Section 18 - Hire of ski equipment

What is covered

We will pay You up to £30 per day, up to a maximum of

Essential £200Comprehensive £300for the reasonable cost of hiring replacement Ski Equipment as a result of the accidental loss of, theft of, damage to or temporary loss in transit for more than 24 hours of Your own Ski Equipment.

What is not covered

1. Loss, theft of or damage to Ski Equipment contained in or stolen from an Unattended vehicle:a) overnight between 9 p.m. and 9 a.m. (local time) orb) at any time between 9 a.m. and 9 p.m. (local time) unless it is in the locked boot which is separate from the passenger compartment for those vehicles with a boot, or for those vehicles without a separate boot locked in the vehicle and covered from view.2. Loss or damage due to delay, confiscation or detention by customs or any other authority.3. Loss or damage caused by wear and tear, depreciation, deterioration, atmospheric or climatic conditions, moth, vermin, any process of cleaning repairing or restoring, mechanical or electrical breakdown.4. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST report to the local Police within 24 hours of discovery and obtain (at Your own expense) a written report of the loss, theft or attempted theft of Your own Ski Equipment.2. If Ski Equipment is lost, stolen or damaged while in the care of a carrier, transport company, authority, hotel or Your accommodation providerYou MUST report to them, in writing, details of the loss, theft or damage and obtain (at Your own expense) written confirmation. If Ski Equipment is lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. You MUST provide (at Your own expense) an original receipt or proof of ownership for items lost, stolen or damaged to help You to substantiate

Your claim.

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Section 19 - Ski pack

What is covered

We will pay You:

a) Up to £500 for the unused portion of Your ski pack (ski school fees, lift passes and hired Ski Equipment) following Your Bodily Injuryor illness.b) Up to £150 for the unused portion of Your lift pass if lost.

What is not covered

1. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST provide (at Your own expense) written confirmation from a Medical Practitioner that such Bodily Injury or illness prevented You from using Your ski pack.

Section 20 - Piste closure

What is covered

We will pay You up to £30 per day, up to a maximum of

Essential £200Comprehensive £300for the cost of transport organised by the tour operator to an alternative site if lack of snow conditions or avalanche results in the closure of skiing facilities (excluding cross-country skiing) in Your resort and it is not possible to ski. The cover only applies:a) To the resort which You have pre-booked for a period exceeding12 hours and for so long as such conditions prevail at the resort, but not exceeding the pre-booked period of Your Trip andb) To Trips taken outside Your Home Country during the published ski season for Your resort.If no alternative sites are available We will pay You compensation of£30 per day up to a maximum ofEssential £200Comprehensive £300

What is not covered

1. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST obtain (at Your own expense) written confirmation from the tour operator (or their representative) of the number of days skiing facilities were closed in Your resort and the reason for the closure.

Section 21 - Avalanche cover

What is covered

We will pay You up to

Essential £200Comprehensive £300for reasonable extra travel and accommodation expenses if Your arrival or departure from Your pre-booked ski resort is delayed by more than12 hours due to an avalanche.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Any costs incurred where the ski resort is less than 1,000 metres above sea level.3. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST obtain (at Your own expense) written confirmation from the tour operator or local authority (or their representative) confirming the location, date, time and duration of the avalanche.

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Section 22 - Business travel (only operative if indicated in the Statement of Insurance)

This extension to the Policy provides the following modifications to the insurance specifically in respect of any Business Trip made by You during the Period of Insurance.

Special Definitions (which are shown in bold italics)

Business Equipment –means items used by You in support of Your business activity including office equipment which is portable by design including, but not restricted to, personal computers, telephones and calculators.Business Trip – means a Trip taken wholly or in part for business purpose but excluding manual work.

Business Money – means bank notes currency notes and coins in current use, travellers‘ and other cheques, postal or money orders, pre-paid coupons or vouchers, travel tickets, event and entertainment tickets, phonecards and credit/debit or charge cards all held for business purposes.

1. Business equipment

What is covered

1. In addition to the cover provided under section 5 – Baggage, We will pay:a) up to £2,000 (up to £500 single article limit for any one item, pairor set of articles) for the accidental loss, theft of or damage to Your Business Equipment. The amount payable will be the value at today ‘s prices less a deduction for wear tear and depreciation, (or We may at Our option replace, reinstate or repair the lost or damaged Business Equipment).b) up to £500 for the accidental loss, theft of or damage to samples used by You in support of Your business activity. The amount payable will be the value at today ‘s prices less a deduction for wear tear and depreciation, (or We may at Our option replace, reinstate or repair the lost or damaged Business Equipment).c) up to £200 to buy essential items if Your Business Equipment is delayed or lost during Your outward journey for more than 24 hours. If the loss is permanent the amount paid will be deducted from the final amount to be paid under item a. above.

What is not covered

1. In respect of cover 1. Business equipment:a) The first £50 of each and every claim per incident claimed for under this section by each Insured Person.b) Loss, theft of or damage to Business Equipment left Unattendedat any time unlessi. deposited in a hotel safe, safety deposit box or left in Your locked accommodation orii. contained in a vehicle at any time between 9 a.m. and 9 p.m. (local time) and it is in the locked boot which is separate from the passenger compartment for those vehicles with a boot, or for those vehicles without a separate boot locked in the vehicle and covered from view.c) Loss, theft of or damage to unset precious stones, contact or corneal lenses, hearing aids, dental or medical fittings, antiques, musical instruments, documents of any kind, bonds, securities, perishable goods, bicycles, Ski Equipment and damage to suitcases (unless the suitcases are entirely unusable as a result of one single incidence of damage).d) Loss or damage due to cracking, scratching, breakage of or damage to china, glass (other than glass in watch faces, cameras, binoculars or telescopes), porcelain or other brittle or fragile articles unless caused by fire, theft, or accident to the aircraft, sea vessel, train or vehicle in which they are being carried.e) Loss or damage due to delay, confiscation or detention by customs or other authority.f) Loss or damage caused by wear and tear, depreciation, deterioration, atmospheric or climatic conditions, moth, vermin, any process of cleaning repairing or restoring, mechanical or electrical breakdown.g) Loss of, theft of or damage to films, tapes, cassettes, cartridges or discs other than for their value as unused materials unless purchased prerecorded when We will pay up to the makers latest list price.h) Any loss or damage arising out of You engaging in manual work.i) Any financial loss or costs incurred arising from the interruption of

Your business.

j) Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST report to the local Police within 24 hours of discovery and obtain a written report of the loss, theft or attempted theft of all Business

Equipment.

2 If Business Equipment is lost, stolen or damaged while in the care of a carrier, transport company, authority or hotel You MUST report to them, in writing, details of the loss, theft or damage and obtain written confirmation. If Business Equipment is lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. Receipts for items lost, stolen or damaged MUST be retained as these will help You to substantiate Your claim.

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2. Employee replacement

What is covered

We will pay up to £1,000 for reasonable additional accommodation and travelling expenses incurred in arranging for a colleague or business associate to take Your place on a pre-arranged Business Trip in the event that:a) You die.b) You are unable to make the Business Trip due to You being hospitalised or totally disabled as confirmed in writing by a Medical Practitioner.c) Your Close Relative or Close Business Associate in the Home

Country dies, is seriously injured or falls seriously ill.

What is not covered

1. In respect of cover 2. Employee replacement:a) Additional costs under 2. b) if You were totally disabled, hospitalised or You were on a waiting list to go into hospital at the time of arranging the Business Trip.b) Additional costs under 2. b) and c) if You were aware of circumstances at the time of arranging the Business Trip which could reasonably have been expected to give rise to cancellation of the Business Trip.c) Any loss or damage arising out of You engaging in manual work d) Interruption of Your business or any other consequential loss.e) Anything mentioned in the general exclusions on page 5.

3. Business equipment hire

What is covered

We will pay You up to £50 per day up to a maximum of £500 for hiring

Business Equipment if:

1. Your Business Equipment is delayed during Your outward journey for more than 24 hours or2. Your Business Equipment is lost or damaged during Your Business

Trip and a valid claim is paid under the Business Equipment section.

What is not covered

1) In respect of cover 3. Business equipment hire:a) Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST keep all receipts for hire costs.2. If Business Equipment is lost, stolen or damaged while in the care of a carrier or transport company You MUST report to them, in writing, details of the loss, theft or damage and obtain written confirmation. If Business Equipment is lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.

4. Business money

What is covered

We will pay You up to £1,000 for the accidental loss of, theft of or damage to Business Money. In respect of foreign currency cover is also operative during the 72 hours immediately preceding Your departure on the outward journey. The maximum We will pay for bank notes currency notes and coins is £500.

What is not covered

1. In respect of cover 4. Business Money:a) The first £50 of each and every claim per incident claimed for under this section by each Insured Person.b) Loss, theft of or damage to Business Money left Unattended atany time (including in a vehicle or in the custody of carriers) unless deposited in a hotel safe, safety deposit box or left in Your locked accommodation.c) Loss, theft of or damage to travellers‘ cheques if You have not complied with the issuers conditions or where the issuer provides a replacement service.d) Loss or damage due to delay, confiscation or detention by customs or other authority.e) Loss or damage due to depreciation in value, variations in exchange rates or shortages due to error or omission.f) Anything mentioned in the general exclusions on page 5.

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Section 23 - Cruise cover

(only operative if indicated in the Statement of Insurance and section 5 – Baggage is also indicated as operative in the Statement of Insurance.)

Special Definitions (which are shown in bold italics)

Cruise – means a Trip involving a sea voyage of more than five days total duration, where transportation and accommodation is primarily on an ocean going passenger ship.This extension to the Policy, provides the following modifications to the insurance specifically in respect of any Cruise taken by You during the

Period of Insurance:

What is covered

1. The Baggage limit under section 5 – Baggage is increased by £1,000.2. The maximum the We will pay for any article, pair or set of articles is increased to £750.3. We will pay You £25 for each scheduled pre-paid shore trip missed as a result of the ship on which You are travelling being unable to dock at the scheduled destination.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person (except claims under subsection 3 of what is covered).2. Loss, theft of or damage to Valuables left Unattended at any time (including in a vehicle or in the custody of carriers) unless deposited in a hotel safe, safety deposit box or left in Your locked accommodation.3. Loss, theft of or damage to Baggage contained in an Unattendedvehicle:a) overnight between 9 p.m. and 9 a.m. (local time) orb) at any time between 9 a.m. and 9 p.m. (local time) unless it is in the locked boot which is separate from the passenger compartment for those vehicles with a boot, or for those vehicles without a separate boot locked in the vehicle and covered from view.4. Loss or damage due to delay, confiscation or detention by customs or other authority.5. Loss, theft of or damage to unset precious stones, contact or corneal lenses, hearing aids, dental or medical fittings, antiques, musical instruments, documents of any kind, bonds, securities, perishable goods, bicycles, Ski Equipment and damage to suitcases (unless the suitcases are entirely unusable as a result of one single incidence of damage).6. Loss or damage due to cracking, scratching, breakage of or damage to china, glass (other than glass in watch faces, cameras, binoculars or telescopes), porcelain or other brittle or fragile articles unless caused by fire, theft, or accident to the vessel, aircraft or vehicle in which they are being carried.7. Loss or damage due to breakage of sports equipment or damage to sports clothing whilst in use.8. Loss, theft of or damage to business goods, samples, tools of trade, motor accessories and other items used in connection with Your business, trade, profession or occupation.9. Loss or damage caused by wear and tear, depreciation, deterioration, atmospheric or climatic conditions, moth, vermin, any process of cleaning repairing or restoring, mechanical or electrical breakdown.10. Anything mention in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST report to the local Police within 24 hours of discovery and obtain a written report of the loss, theft or attempted theft of all Baggage.2. If Baggage is lost, stolen or damaged while in the care of a carrier, transport company, authority or hotel You MUST report to them, in writing, details of the loss, theft or damage and obtain written confirmation. If Baggage is lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. Receipts for items lost, stolen or damaged MUST be retained as these will help You to substantiate Your claim.

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Section 24 - Specified electrical items

(Only operative if indicated in the Statement of Insurance)COVER ONLY OPERATES UNDER THIS SECTION IF THE APPROPRIATE ADDITIONAL PREMIUM HAS BEEN PAID.

What is covered

We will pay You up to £1,500 for accidental loss of, theft of or damage to specified electrical items during Your Trip.

The amount payable will be the value at today ’s prices, (or We may at Our option replace, reinstate or repair the lost or damaged specified electrical item).The maximum We will pay for any one article, pair or set of articles is£500.

What is not covered

1. The first £50 of each and every claim per incident claimed for under this section by each Insured Person.2. Loss, theft of or damage to specified electrical items left Unattended at any time (including in a vehicle or in the custody of carriers) unless deposited in a hotel safe, safety deposit box or left in Your locked accommodation.3. Loss or damage due to delay, confiscation or detention by customs or other authority.4. Loss, theft of or damage to hearing aids, antiques, musical instruments, and damage to carry cases (unless the carry case is entirely unusable as a result of one single incidence of damage).5. Loss or damage due to cracking, scratching, breakage of or damage to china, glass (other than glass in watch faces, cameras, binoculars or telescopes), porcelain or other brittle or fragile articles unless caused by fire, theft, or accident to the aircraft, sea vessel, train or vehicle in which they are being carried.6. Loss or damage due to breakage of sports equipment whilst in use.7. Loss, theft of or damage to business goods, samples, tools of trade, motor accessories and other items used in connection with Your business, trade, profession or occupation.8. Loss or damage caused by deterioration, atmospheric or climatic conditions, moth, vermin, any process of cleaning repairing or restoring, mechanical or electrical breakdown.9. Anything mentioned in the general exclusions on page 5.

Special conditions relating to claims

1. You MUST report to the local Police within 24 hours of discovery and obtain (at Your own expense) a written report of the loss, theft or attempted theft of all specified electrical items.2. If a specified electrical item is lost, stolen or damaged while in the care of a carrier, transport company, authority or hotel You MUST report to them, in writing, details of the loss, theft or damage and obtain (at Your own expense) written confirmation. If a specified electrical item is lost, stolen or damaged whilst in the care of an airline You MUST:a) obtain a Property Irregularity Report from the airline.b) give formal written notice of the claim to the airline within the time limit contained in their conditions of carriage (please retain a copy). c) retain all travel tickets and tags for submission if a claim is to be made under this Policy.3. You MUST provide (at Your own expense) an original receipt or proof of ownership for items lost, stolen or damaged to help You to substantiate

Your claim.

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How to make a complaint

We aim to provide a high level of service and pay claims fairly and promptly under the terms of Your Travel Insurance Policy.

If You are unhappy with any aspect of Our service, contact Us by: Telephone: 0800 085 8698Post: Customer Liaison Department Endsleigh Insurance Services Limited Shurdington RoadCheltenhamGloucestershire GL51 4UE.If We have given You Our final response and You remain dissatisfied You have the right to ask the Financial Ombudsman to review Your case. The Ombudsman can be contacted at the following address:– The Financial Ombudsman ServiceExchange TowerHarbour Exchange SquareLondon E14 9SRTelephone 0800 023 4567 or + 44 20 7964 0500 from outside the UK Fax: 020 7964 1001Please note You have six months from the date of Our final response in which to refer Your complaint to the Ombudsman. Contacting the Ombudsman will not affect Your right to take legal action against Us.

The Endsleigh Group of Companies ("Endsleigh, We, Us") Privacy Policy

It is Endsleigh’s Policy to take all necessary steps to ensure that Your personal data held is processed fairly and lawfully in accordance with the Data Protection Act 1998 (“the Act”).

We hold personal data relating to You in connection with insurance products and services You have asked Us to provide. Except to the extent We are required or permitted by law, personal data provided to or obtained by Us will be used for the purposes of providing You with the products and services You have requested. It may also be shared within other Endsleigh group companies, (full details of which are available on request). In the process of gathering Your details We may collect sensitive information such as about Your health or in relation to motoring offences. If You purchase products or services from Us, You will have given Us Your consent to use this personal data as detailed in this Privacy Policy. We may wish to contact You from time to time by telephone, e-mail or post about other products and services that may be of interest to You. If at any time You do not wish to receive this

information then please write to Endsleigh’s Group Data Protection Officer at: Endsleigh Insurance Services Limited, Shurdington Road, Cheltenham, Glos GL51 4UE. Under the Act, as a data subject, You are granted certain rights. If You would like to know what information We hold about You, You can write to Us as above. We may charge You a statutory administration fee to comply with Your request.Should You have any other queries in connection with data protection then please contact Endsleigh’s Group Data Protection Officer as above. Endsleigh will share the personal details You provide with Zurich Insurance plc. To administer Your Policy Zurich Insurance plc will holdand use information about You supplied by You (and by medicalproviders). Zurich Insurance plc may send it in confidence for processing to other companies acting on Zurich Insurance plc instructions including those located outside the European Economic Area. Applications for further information should be addressed to Endsleigh’s Group Data Protection Officer as above.

Endsleigh Insurance Services Limited (Company no: 856706), Endsleigh Insurances (Brokers) Limited (Company no: 1379864) are both authorised and regulated by the Financial Conduct Authority. This can be checked on the Financial Services Register by visiting their website at www.fca.org.uk/register. All are registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire GL51 4UE.