TEM Managed Services

With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

TEMCare Service Ordering & Provisioning

Ordering & Provisioning are important functions in the Total Telecom Service Lifecycle Management (TTSLM) supply chain. It allows for the automation and centralized management of the procurement processes for all Fixed Voice, Mobile Voice and Data and Data Communications devices and services. Organizations gain greater visibility and control over the entire process of managing service order, including procurement, design, and installation which is essential to avoid unnecessary costs and plan effectively for required telecom services.

TEMCare ordering and provisioning services streamlines the enterprise-wide requesting and ordering of services and equipment, enabling to create and manage orders for all standard telecom activities, including new orders, changes, moves, and disconnects (MACD).

Enables centrally managed enterprise-wide requests for telecom services, including cost estimation and engineering of the services requested. Service orders are created within the request process and electronically submitted to the selected vendor as an email attachment or via direct interface with the vendor’s backend systems (e-bonding).

Order Management

Create and track telecom orders from initial request through approval and telecom provisioning

Validate all orders against policies and standards and automatically enforce procurement rules and approval processes

Build and update an accurate telecom inventory as services and equipment are ordered, installed, and removed

Improve contract management and SLA enforcement

Automate most repetitive service order provisioning tasks

Workflow Management

Quickly and easily build processes such as invoice processing and order management workflows and approval hierarchies to ensure that your organization’s unique business needs are met. The workflow engine has been tailored to meet the needs of TEM users and to avoid the complexity of traditional third-party Business Process Management (BPM) engines.

Workflow management processes include:

Service Requests

Service estimations

Oder approvals

Order processing

Installations of services

Order acceptance

On-going monitoring

Service disconnects

Workflow management provides in a service supported by an intuitive graphical workflow engine that allows for the customization of processes the TEM system will follow through best-in-class processes:

Uses business process logic to automate functions with specific trigger points and milestones (for example, when a new circuit is installed, you can automatically initiate a disconnect for the old one).

Uses critical telecom logic specific to each carrier to automate service order management, trouble ticketing, and tracking.

Allows to gain a consolidated view of all inventory elements and invoices for a particular service or network (such as frame relay) to optimize the network and ensure appropriate billing and cost allocation.

Support for quick and easy transition from one vendor to another or from one service type to another (for example, from frame relay to VPN), enabling faster ROI.

Customization of processes you want the TEM system to follow via an intuitive graphical workflow engine. Quickly and easily build processes such as invoice processing and order management workflows and approval hierarchies to ensure that your organization’s unique business needs are met.

Contact us for more information about Service Ordering & Provisioning.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.