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COVID-19 (Coronavirus) Latest Updates

COVID-19 (Coronavirus) Latest Updates

The safety, security and good health of our passengers and employees is our highest priority.

Qatar Airways is working closely with global and national authorities to implement the latest advice and guidance on COVID-19 (coronavirus) and operate our services accordingly.

Like all airlines around the world, we have to balance the needs of our millions of passengers with the operational challenges we face due to entry restrictions imposed by a number of countries.

To learn more about steps being taken by Qatar Airways at this time and to ‘Travel with confidence’, click here.

If you are trying to reach our call centres, we hugely appreciate your patience and we will get back to you as soon as possible. We are working through the backlog of passenger requests. A combination of unprecedented call volumes and the closure of call centres due to global government restrictions is limiting our capacity to respond as efficiently as usual. We know it can be frustrating but please bear with us.

Service alterations

Passengers from all destinations served by Qatar Airways can still travel with the airline and transit through Hamad International Airport, the third best airport in the world according to SKYTRAX, subject to entry restrictions at their final destination.

However, because of the operational challenges faced due to Covid-19 (coronavirus), we have altered or cancelled some of our services.

If you are affected, you can re-book your ticket to alternative dates or destinations or opt to receive a voucher for future travel, equivalent to the value of your ticket plus an additional 10% value, excluding statutory taxes. Alternatively, you can opt to exchange your ticket for Qatar Airways Privilege Club Qmiles, or get a refund. This policy applies to all tickets issued anytime until 31 December 2020, for travel on or before the same date. Please note:

If you have booked your ticket though a travel agent, please contact your travel agent to amend your booking, exchange your ticket for a future travel voucher, exchange your ticket for Qmiles or arrange for a refund

If you have booked with us directly, you can select your preferred option through our website and we will automatically process the request. You can also telephone any of our offices or contact centres

If your flight is operating normally and you have booked or are planning to book tickets for travel up to 31 December 2020, but you wish to change your travel plans, you can:

Alter your travel date free of charge.

Change your destination if it is within 5,000 miles of the original one.

Exchange your ticket for a future travel voucher valid for two years, or swap it for Qmiles to use however you like.

You will need to hold immigration approval to land at the final city in your itinerary that is operated by Qatar Airways, even if you are taking a connecting flight afterwards.

We encourage all passengers to see real-time Flight Status for the latest information. All passengers should ensure that their contact details are up to date on the 'Manage Booking' page so we can let you know directly if your flight is affected.

Please also note that a number of countries have issued restrictions on entry for overseas travellers. We strongly recommend all passengers check the information published by the Government of their destination country before travelling and visit: International Air Transport Association (IATA)

The airports we are currently serving are:
Americas

Chicago O'Hare International Airport (ORD)

Dallas Fort Worth International Airport (DFW)

Montreal Pierre Elliott Trudeau International Airport (YUL)

São Paulo Guarulhos International Airport (GRU)

Asia and Pacific

Colombo Bandaranaike International Airport (CMB)

Bangkok Suvarnabhumi International Airport (BKK)

Brisbane Airport (BNE)

Hong Kong International Airport (HKG)

Islamabad International Airport (ISB)

Jakarta Soekarno-Hatta International Airport (CGK)

Karachi Jinnah International Airport (KHI)

Kuala Lumpur International Airport (KUL)

Lahore Allama Iqbal International Airport (LHE)

Manila Ninoy Aquino International Airport (MNL)

Melbourne Tullamarine Airport (MEL)

Perth Airport (PER)

Peshawar Bacha Khan International Airport (PEW)

Seoul Incheon International Airport (ICN)

Singapore Changi Airport (SIN)

Sydney Kingsford Smith Airport (SYD)

Tokyo Narita International Airport (NRT)

Europe

Amsterdam Airport Schiphol (AMS)

Athens Eleftherios Venizelos International Airport (ATH)

Barcelona El Prat Airport (BCN)

Copenhagen Airport (CPH)

Dublin Airport (DUB)

Frankfurt Airport (FRA)

London Heathrow Airport (LHR)

Madrid-Barajas Airport (MAD)

Manchester International Airport (MAN)

Milan Malpensa Airport (MXP)

Munich Airport (MUC)

Oslo Gardermoen Airport (OSL)

Paris Charles de Gaulle Airport (CDG)

Rome Fiumicino International Airport (FCO)

Stockholm Arlanda Airport (ARN)

Vienna International Airport (VIE)

Zurich Airport (ZRH)

Middle East

Kuwait International Airport (KWI)

Tehran Imam Khomeini International Airport (IKA)

Entry Restrictions into Qatar

Under the instructions of the Qatar Government, entry into Qatar is currently only allowed for Qatari nationals, the children and spouses of Qatari citizens, and holders of a permanent residence permit in the State of Qatar, can return anytime, but must:

Enter quarantine for a period of 14 days

Notify the embassies of the State of Qatar in the countries from which they will come at least 72 hours in advance, so that the necessary arrangements at the airport and quarantine facilities can be made

Passport holders of other nations will not be granted entry, with these preventative measures being reviewed on an ongoing basis. Passengers with onward connections through HIA will be accepted for travel and Qatar Airways’ global network will continue its operation for transit passengers as normal, subject to entry restrictions at their final destination. Cargo operations remain unaffected.

Please note, these measures are temporary and subject to ongoing review in light of new developments in relation to COVID-19.

Restriction on Entry to Other Countries

A number of countries have issued restrictions on entry for overseas travellers. Please note these restrictions can change at short notice.

You will need to hold immigration approval to land at the final city in your itinerary that is operated by Qatar Airways, even if you are taking a connecting flight afterwards.

We strongly recommend all passengers check the information published by the Government of their destination country before travelling and visit:

Qatar Airways Face Covering Policy

Effective Monday, 25 May 2020, Qatar Airways requires passengers to wear face coverings inflight and recommends people bring their own for fit and comfort purposes.

Terminal Changes at London Heathrow

Effective 20 April, all Qatar Airways flights to and from London Heathrow (LHR) will be temporarily relocated from Terminal 4 to Terminal 2. All departing customers from London Heathrow should proceed to Terminal 2 for check-in.

Quick links

Flexibility to change your travel plans

If you have already booked or planning to book for travel up to 30 September 2020, receive greater flexibility up to 3 days prior to departure by having the option to change your travel date free of charge, or exchange for a future travel voucher*. This includes award flights since we value every Qmile you have earned with us.

Flexibility to change your travel plans

If you have already booked or planning to book for travel up to 30 September 2020, receive greater flexibility up to 3 days prior to departure by having the option to change your travel date free of charge, or exchange for a future travel voucher*. This includes award flights since we value every Qmile you have earned with us.

Qatar Airways recognises that some passengers may wish to alter their existing travel plans in light of COVID-19 (coronavirus). We have altered our commercial policy accordingly in order to provide maximum flexibility and peace of mind to our customers.

Passengers travelling with Qatar Airways up to 30 September 2020 can now change their travel plans free of charge by altering their booking dates or opting to receive a travel voucher up to three days prior to departure.

Fees for booking alterations will be waived if reservations are changed at least three days before departure. Fare differences may apply. The travel voucher can be used for future travel with Qatar Airways, valid for one year from its issuance date. It will be equal to the value of their unutilised ticket – plus an additional 10%, excluding statutory taxes.

Cancellation penalties will be waived for customers who opt to receive a travel voucher for future travel with Qatar Airways.

This policy is valid for all Qatar Airways flights and those of its codeshare and interline partners booked as published fares, either directly from or through travel agents.

Comfortable and hygienic cabin environment

We continuously review our processes for ensuring cabin cleanliness. Our aircraft are disinfected regularly as part of the normal cleaning process.

Air filtration systems

Many of our aircraft feature the most advanced air filtration systems available in the market.

Linen and blankets

All our linen and blankets are washed and dried at 90 degrees centigrade, then pressed using an iron operating at 100 degrees centigrade

Meal service equipment

All meal service utensils and cutlery are washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria.

Headsets

All our headsets are carefully re-furbished and sanitised.

Airport screening

At Hamad International Airport, all arrivals from affected countries are screened to identify passengers with symptoms of COVID-19 (coronavirus).

Hand sanitiser available

All our lounges have sanitiser readily available at the reception desk for our passengers’ use.

Comfortable and hygienic lounges

We maintain the highest levels of cleaning across our lounges, with surfaces in washrooms, elevators and other high-use areas cleaned continuously.