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Installed a new hard drive, lost all audio

Schizoider

Posted 13 February 2010 - 03:08 PM

I didn't know where to put this, because it may or may not be a hardware issue. However, since the problem occurred after installing new hardware, I thought I'd post here.

Anyways, as the title says, I installed a new hard drive the other day. When I closed my computer and hooked everything back up, I noticed that the audio was gone. I updated my drivers, looked on the net for a fix, and I haven't been able to resolve it. My computer says that everything is working fine, and that I should have sound, but I do not.

Operating System: Windows 7

Model Number: Gateway DX4820

Sound Card: Realtek

Any help would be greatly appreciated, because I have absolutely no clue.

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123Runner

Posted 13 February 2010 - 03:46 PM

123Runner

Member 4k

Member

4,307 posts

Hello Schizoider.... Welcome to GeeksToGo,

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you.

When you installed the new hard drive, did you do a reformat and install of the OS as if it was new?

Please Go to

1: STARTand the click on RUN 2: Type in devmgmt.msc 3: Click Enter 4. Look for any entries with Yellow Exclamation ! marks or Red X's

Posted 13 February 2010 - 05:12 PM

rshaffer61

Posted 13 February 2010 - 05:15 PM

rshaffer61

Moderator

Moderator

34,114 posts

OK then let's check everything out here.

OK then I need to see what the Audio Properties show as your default audio device. Go to Start and then to Control PanelRight click on the Sound or Audio Devices and then click on PropertiesAt the top of the window click on Audio and what does it say for Default Audio Device?Click on Playback and same information?

rshaffer61

Posted 13 February 2010 - 06:20 PM

rshaffer61

Moderator

Moderator

34,114 posts

OK speakers is not the option we need. What we need is the audo sound card. Check speaker connection to back of systemCheck volume control in windows by doing the following:Go to Start and The RunType in sndvol32.exe and press EnterMake sure Master Volume is not muted and turned upCheck Cd Player volume is not muted and turned up

If this gives no resolution then I need you to reboot and go into the BIOS.Usually you would click DEL to do this but your system may be different. It may call yours SetupOnce in you need to find the Advanced or onboard peripherals area. Make sure the onboard audio or sound is enabled. Once that is done then click F10 and then Y to save and exit. The systemw ill not boot back into windows where hopefully now the sound will work.