Job Objective: The primary responsibility of this position is to provide first level technical support for operational issues/inquiries and perform monitoring of all services related to IT operations.

Job Responsibilities: Responsible for day to day operational management of systems, databases and applications.
Responsible for managing complaints/Incidents and ensuring that they are resolved.
Proper monitoring of system and health check to make sure that they are available and problem free
Provide first level support for CRM, Billing and other Business Support Systems.
Write and execute the database queries to cater the user requests/operational tasks
Maintain availability of all required services as per KPI
Work in shifts to cover nights and official holidays

Job Responsibilities: Responsible for collection & compilation of regional maintenance data and equipment history records and finally utilize this data for verification/ vetting of O&M invoice for approval by Regional Manager.
Ensure that each activity and spare/ consumable utilization performed by vendor at site is properly documented as per defined SOPs and copies of Call/ —Activity reports areleft at site as well as submitted by vendor to Regional Office after verification from concerned O&M supervisor.
Detailed scrutiny of O&M invoices, take measures for random on-ground confirmation of parts, spares and consumable in addition to the verification based on field reports (Verified call reports from O&M Supervisors).
Prepare summaries and comparison charts on major parts/ spares utilized for the last 04-06 months.
Custodian of complete O&M billing/ invoicing record for the region.
Key Performance Indicator:
Collection of data from regions, timely verification of Vendor Invoices.
Skill Set Required:
Good communication and analytical skills.