FAQ

You have questions, we have answers. Below you will find a series of questions and answers to common querie. If you have a unique questions that requires a more intimate response, please contact us directly.

What payment methods do you accept?

We accept all major credit cards and paypal payments

When will my order be shipped?

What payment methods do you accept?

When will I receive my stuff?

Shipments within Canada can take between 5-7 business days. Shipments to United States can take between 7-15 business days.

Do you ship outside North America?

Unfortunately we do not. Booo! I know. We do however offer special orders through our ETSY shop. Feel free to contact us for more details

What if my shipment doesn't arrive?

Unfortunately, we do not offer refunds for lost, unclaimed or undelivered packages. It is the recipient's responsibility to follow up with the shipping carrier with any notifications or shipping notices. Feel free to contact us directly for more feedback on this matter.

Do you offer wholsale/bulk orders?

Yup! We offer special discounted rates on large bulk orders. Please contact us directly for more info.

Can I follow Tiny Castle online?

Yes! Let's be friends! You can follow us on Instagram and Twitter for the latest product news and promotions.