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I just added a new number to my contact list last night. Seems to be a problem system wide.

(Backup Assistant has encountered a problem and must close. Press "send" to forward an error report that will help us locate potential system problem.)

So I pressed SEND and here is the thing that really got to me. I get another message that states normal text message fees apply. I don't have a text plan and it costs me 0.15. So I pressed send any way. My issue is that I have to pay to help them figure out their problem? Now don't get me wrong, 0.15 isn't going to hurt me and its not the amount, its the principle.

Disclaimer: Any posts I may start or reply to are my opinions only. I am not an engineer, sales consultant, or a wireless phone professional. I provide responses purely for discussion purposes. Always call your Carrier for accurate answers.

And at the post above me, you didn't have to send the text message. Don't complain since you had a choice..if they sent it without asking you and then charged you, thats messed up. But you had a choice and they clearly said that standard rates apply.

And at the post above me, you didn't have to send the text message. Don't complain since you had a choice..if they sent it without asking you and then charged you, thats messed up. But you had a choice and they clearly said that standard rates apply.

Your angle on the situation is misplaced. Of course I had a choice. But don't I need this fixed also???? If this text message will help get to the bottom of this and provide Verizon with an example of the error message then why not help out. The issue is why does a customer have to pay to assist? Your logic of not sending the message because I had a choice is not being helpful at all.

FYI, my post was not intended to start a war on what is right and what is wrong. I just posted my experience with the situation. Please, lets stay focused on the problem with Backup Assist as more people seem to have this issue.

Ive been having issues with the backup assistant since last sunday. The issues are both online and on the phone side as well. I did call vzw, and they were not help. Then again I didn't press the issue either.

I wonder if you can still receive a call when the error is displayed on the screen. I really didn't even know it was there till I opened my flip to make a call out. I wish I would have tried it to see what would happen.

BUA has been screwed up for about a week and a half, there has probably been hundreds of trouble tickets for it that Ive seen. Most of the blame goes to the program vendor, FusionOne. From server overloads & shutdowns to complete database failures and long restores, this certainly is becoming an issue. I think BUA is growing at such a high rate, that FusionOne cant keep up with the demand/work load on their servers and this is why we have problems.

BUA has been screwed up for about a week and a half, there has probably been hundreds of trouble tickets for it that Ive seen. Most of the blame goes to the program vendor, FusionOne. From server overloads & shutdowns to complete database failures and long restores, this certainly is becoming an issue. I think BUA is growing at such a high rate, that FusionOne cant keep up with the demand/work load on their servers and this is why we have problems.