Patients and visitors

Patients and visitors to Community Heart and Vascular Hospital can find general information about the hospital below, including visiting hours, parking, dining and retail options, and various services. If you don't find what you're looking for, please call the information desk at 317-621-8701.

Community Heart and Vascular Hospital
8075 North Shadeland Avenue
Indianapolis, IN 46250Phone: 317-621-8000See a map

Visiting hours

Open visitation. SICU visitation may be limited depending on the patient’s condition. Special circumstances may necessitate changes in visiting times. Please talk with the nurse to see if we can work out arrangements to meet your needs. Our patients need to get as much rest as possible, so we have no visiting during the night. Always stop at the nurse’s desk and check with the staff before entering a patient’s room. Our top priority is taking the best care of our patients. There may be times when visiting may be restricted, postponed or canceled. If this becomes necessary, we will keep you informed of the reasons and when you may next visit.

Due to the intensive nature of the care being provided we ask that children not visit the SICU located on the first floor. Children may visit the MICU but are asked to follow the guidelines below:

Children must be supervised at all times.

Please do not allow a sick child to visit.

Children should not play on the floor. Even though our floors are mopped daily, hospital floors are not ever considered germ free.

Children should not stay overnight in the MICU.

Please keep noise level to a minimum.

Parking and valet service

There is ample parking in front of Community Heart and Vascular Hospital, as well as in the visitor parking lots on all Community Health Network campuses. We offer free valet parking from 6:30 a.m. to 5 p.m. daily. Our valets do not accept tips. However, if you insist on giving us a monetary tip, it will be donated to the American Heart Association.

Dining

Patients and their guests may order room service at any time from The Heartland Café. Choose from our cafeteria menu and call us at 1-8008. Your meal will be made to order and will be delivered to your room in 30 minutes or less. Guest trays are also available for a nominal fee. Purchase meal vouchers from the business office/registration office located in the main lobby on the first floor for $6.00.

Heartland Café

Heartland Coffee Shop

Hotel accommodations

We maintain a list of preferred hotels that may offer discounts to our guests. Please feel free to call or stop by the information desk for assistance in making reservations.

Cell phones

Cell phones are allowed, except in patient treatment areas, where their signal could interfere with medical equipment in use.

Smoking

Community Heart and Vascular Hospital and all Community Health Network campuses are tobacco-free environments.

Pastoral and spiritual care

The William Hogsett Chapel, located in the gallery, is an interfaith chapel open for prayer, meditation and reflection 24 hours a day, seven days a week. Community Heart and Vascular Hospital's Chaplaincy Services department is committed to providing support services to patients, families and hospital staff, with respect to their own needs and traditions. Professionally trained and board certified chaplains are available on an individual basis to assist with pastoral/spiritual care and counseling needs. They also strive to connect individuals who desire pastoral care and other spiritual or religious interventions with their own faith leaders, rites and traditions. An in-house chaplain is available from 8 a.m. to 5 p.m. daily. Chaplains are on-call for emergencies at all other times, including on holidays. To contact Chaplaincy Services, call the hospital operator at 317-621-8000 and ask for a chaplain.

Who may I contact to express concerns?

During your stay, we welcome your comments and invite you to contact the information desk at 317-621-8701 if you have concerns. We will personally see to it that we do our best to make you comfortable while you are here.