Not an ordinary rescheduling request (at least I don't believe so)

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Hello,

My girlfriend and I received two tickets to the American Drinks class on February 20th at 7:30 pm. These tickets were a Christmas gift from a family member. Unfortunately, the relative was unaware that we have a conflict that evening (a one-night-only performance in New York).

Our situation seems rather odd to me. I read many posts involving rescheduling, and I realize it is usually not possible, but I was hoping something could be done seeing as this was not in our control whatsoever, and it seems like a really awesome class!