If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.

The issue and preferred resolution, in GetHuman-ablackna's own words:

I have a fifty dollar money pak card, but every time I load its said that I may not load due to su****ious activities and i have to request a fund well the last for checks I sent home was flag for wat reasons now I have to show proof of the card info which I dont have anymore. So im s.o.l that's *** or *** hundred right there ur company has stolen from me so im kinda scared to load this and yall just go steal it from *Wat should I do

I trust that Green Dot will make this right and come up with a resolution that is fair.

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