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<lJ Dispatch A quarterly publication of the 9-1-1 Association of Central Oklahoma Governments
\.0. Positron VIPER: The Ne"" 9-1-1
After much anticipation the new E9-1-1 sys-tem
for the 9-1-1 ACOGregion is almost ready
to make its debut. "Positron VIPER" (Voice over
Internet Protocol for Emergency Response) is
Positron's next generation E9-1-1 controller.
Designed for future capabilities, Positron
VIPER provides the power and flexibility of Voice
over Internet Protocol (VoIP) technology. The de-signed
Internet Protocol (IP) solution will com-bine
both voice and data over the dedicated
9-1-1 ACOGpublic safety network. "Placing the
voice path onto the network allows for much bet-ter
management and routing of 9-1-1 calls" says
9-1-1 Programs Manager Johnny Irons.
9-1-1 ACOGis working with AT&T and Positron
to design a system that maintains the core func-tionalities
and features call-takers have relied
upon for years, but as always looking forward for
capability of future public safety features. The
Positron Power 9-1-1 integrated intelligent work-station
provides call-takers with in screen control
of both landline and wireless calls and flexibility
to integrate newer technologies accessing 9-1-1
such as IP and telematics. Through an intelligent
approach to information display and manage-ment,
Power 9-1-1 will enhance emergency call
handling efficiency and consistency.
Positron VIPER
Training & Installation As completion of the new system gets closer,
9-1-1 ACOGwill begin training call-takers
and managers. The training will be coordinated
with PSAPs once the finalized installation
schedule is completed, expected in the next few
weeks. Train-the-trainer will be offered to desig-nated
trainers at each PSAPwho will assist
9-1-1 ACOGwith training during and post instal-lation.
9-1-1ACOG will also conduct training for
each call-taker at the 9-1-1 ACOGtraining cen-ter
about one week before installation. The
training sessions will also include the new/
upgraded mapping system. All of the training
will provide a hands-on experience, for each
Call-taker and is expected to take four to six
hours.
National Public Safety Telecommunicators Week
April 11-17, 2010 - More Information Coming Soon!
Join 9-1-1 ACOG at the State Capital on April 14th for 9-1-1 Day_!_
2 9-1-1 Dispatch Winter 2010
GeoLynx 911 G7
The new GeoLynx G? mapping will be coming
soon. AI19-1-1 ACOGPSAPswill be getting this
update at the same time as the new Positron VI-PER9-
1-1 system. 9-1-1 ACOGwill also provide
the training on the new G? application, at the
same time as the VIPER9-1-1 training.
GeoComm's G? application is an upgrade to
the current GeoLynx ADmapping system that has
been used by the 9-1-1 ACOGPSAPssince 2003.
TheG? application has integrated more user
friendly user interface streamlining the features
most used by dispatchers on one screen, mini-mizing
having to click on additional tabs to ac-cess
essential information. GeoComm is sched-uled
to demonstrate the new G? application at
the March 9-1-1 ACOGTechnical Committee meet-ing.
GeoLynJ( 9-1.1 Applica1ion
-.....•....• _•.••........•-... ...-. -....~ _ ,"",
""'_' __ •.•••••• '_ .•..,0; ""~" __ ••• _.,, __ , _ ••
-"'" --,~-_..•. --- -..-.- -.•.---. - -, -_.,.•...... _- -..,.._.. .....-.--.--. - - --- ---- --- --- _.--.. -- ~, -,
Phase" WIreless E9-1'-1 Call
9-1-1 ACOG Introduces
Their Newest Employee
Lysa Baker is the newest member of the 9-1-1
ACOGTeam. Lysa is responsible for public
education and training activities for the Associa-tion.
Oneof her first tasks with be to coordinate
and conduct training on the new 9-1-1 system for
approximately 200 call-takers in the 9-1-1 ACOG
system.
Lysa comes to us from the Yukon Communi-cations
Center where she worked as an Emer-gency
9-1-1 Communications Training Specialist.
She has more than 10 years of dispatching ex-perience,
starting at Nichols Hills in 199? and
then Yukon in 1998. She graduated from the Ca-nadian
County Reserve CLEETAcademy in 2002.
Lysa has been a Domestic Violence Victim's
Advocate since 1999 in the Canadian County
area. Lysa is a graduate of the University of Cen-tral
Oklahoma with a Bachelor's of Science
Degree, with emphasis in Criminal Justice and
Organizational Communications.
"The Career and education path I
chose was based on being a Com-munications
Specialist. I believe in
the position and responsibilities
emergency dispatchers hold. I
wanted to be able to give back to Telecommunica-tors
and have the opportunity to continue to
learn, as well as educate emergency dispatchers,
fire departments, law enforcement agencies, as
well as children and the public."
- Lysa Baker
Contact information:
Lysa Baker
Special Programs Officer
Ibaker@acogok.org
Office 405-778-6172
9-1-1 Dispatch Winter 2010 3
Wireless 9-1-1 success story:
YUKON
In November 2009, Yukon dispatchers an-swered
a 9-1-1 call, which appeared to be
another accidental call from a cell phone. After
listening to the conversation in the back-ground,
the dispatchers realized they needed
to stay on the line. "I could hear someone talk-ing
about different types of drugs and the
amount of money these drugs could be sold
for," said Elisa Watts. "There were two different
male voices in the conversation."
By using the wireless 9-1-1 mapping tech-nology,
the on-duty dispatchers, Elisa Watts
and Lysa Baker, were able to pinpoint where
the call was coming from. They immediately
sent officers to the location and remained on
the line, listening for more information.
When the officers rang the doorbell, the
suspects, were shocked. The cell phone was lo-cated
inside of a coat pocket and had acciden-tally
called 9-1-1. Twosuspects were placed un-der
arrest and charged with multiple charges,
including possession of controlled dangerous
substances and intent to distribute narcotics.
Some of the substances found inside the resi-dence
included Ectasy, Oxycontin, Xanex, Hy-drocodone,
and marijuana. Therewas an esti-mated
$20,000.00 value, on the located drugs.
The cell phone "accidentally" used in this inci-dent
was a stolen cell phone.
*Both Communications Officers received Letters
of Commendation
Know Yo
Calling all Communications Centers,
Dispatchers, and Call-Takers:
If you or your agency would like to make an
announcement in our next newsletter regarding
position openings, dispatcher news, wireless success
stories, or other ideas, please email us at:
Ibaker@acogok.org.
*Not all announcements can be added to the newsletter, but we
will add as many as possible.
A·C·O·G
9·1·1 Dispatch
9·1·1 Dispatch is a publication of the
9-1-1 Association of Central
Oklahoma Governments
9-1-1 Dispatch
21 E. Main Street, Suite 100
[405) 234-2264, Fax: [405) 234-2200
E-mail: 911acog@acogok.org
www.acogok.org
9-1-1 Dispatch is authorized by the 9-1-1 ACOGBoard of Directors.
Financing for the publication is provided by 9-1-1 service fees.
Three hundred copies are prepared in-house and distributed at a
cost of $300. Copies have been deposited with the Publications
Clearinghouse of the Oklahoma Department of Libraries.
4 9·1·1 Dispatch Winter 2010 ~o A-C-O-G
9·1·1 ACOG
Presents ...
Crisis Negotiations and Mental Health
for Dispatchers
February 22-23,2010
ACOGOffices Oklahoma City, OK
8:30 a.m. - 4:30 p.m.
ASSOCIATION OF CENTRAL
OKLAHOMA GOVERNMENTS
Instructors: SGT.Paul Barbour, Edmond Police Department Crisis Negotiation Team Supervisor and
Officer Kris Fite, Senior Team Member Edmond Police Department Crisis Negotiation Team
Many Hostage related incidents begin when the hostage taker calls 9-1-1.
It is imperative that dispatchers and call-takers get the needed training to handle these calls. Protect your
emergency responders and the public by learning how to communicate with victims and suspects during the
following types of calls: Hostage Situations, barricaded subjects, suicidal callers and possible "suicide by COP"
situations. It is also important to have an understanding of the mental health factors that often play an
important role in these calls. Topics covered in the class:
• The value of active listening skills.
• Gaining and sharing intelligence about the incident
• Identifying dangers to responders or "Red Flags"
• The value oj"Buying time"
• How to deal with Deadlines and Threats
• Effectively communicating with someone in crisis
• Basics quidelines negotiators utilize
• Understanding and recognizing mental health factors
• Skill Building Exercises
FREEfor ACOGmember agencies
$99 per person for non members
9-1-1 Institute Upcoming Classes:
March 4, 2010 Fire Communications
March 5, 2010 School Violence, Lessons Learned
March 18-20,2010 Spanish for Telecommunicators
For information regarding the 9-1-1 Institute or to be added to the
training announcement mailing list please contact:
Lysa Baker at 405-778-6172 or e-maillbaker@acogok.org