Jafza One

Special Offer

As a customer centric service organization, Jafza is committed to improving the Customer’s Experience. The purpose of this procedure is to provide a simple and fair complaints procedure for all Parks & Zones customers including Jafza, National Industries Park and Dubai Auto Zone.

Jafza is committed to make the customer’s contact convenient and positive. In practice,

To make customers aware of the existing complaints procedure.

To ensure that the Jafza Customer Service team responds to the complaints in a timely and efficient manner.

To make sure all complaints are investigated fairly.

To ensure that the most amicable solution is reached under the circumstances for complaints and relationships are strengthened.

To gather information that would help us improve our services.

To ensure all complaint information is handled sensitively, communicated to the persons concerned, and follows the relevant data protection requirements.