Quingo mobility scooter

Discover the 5 wheel mobility scooters that do more!

Choosing a mobility scooter can be a daunting prospect. Age UK* and leading scooter specialists Quingo are proudly working together to make that choice easier and safer.

Independence is a crucial part of our lives; thankfully it’s now safer than ever before to keep your freedom with Quingo. Whatever your requirement, this unique range of advanced 5 wheel scooters offers everything from portable, 'self-loading' models to 'long range road-legal’ models and feature enhanced stability, unequalled agility and better comfort and with service and support to match. All are ideal for those vital shopping trips, visiting family and friends, local attractions and for staying connected to your community.

We are proud to work with leading UK specialist, Quingo, who ensure that customers receive exceptional service from assessing your safety, providing test drives on your roads and pavements, selection advice, comprehensive training, delivery and aftercare. Quingo 5 wheel mobility scooters offer quality, reliability, ease of use and safety.

Top 5 features with Quingo you won’t find on any other scooter range

Outstanding 5 wheel stability at every corner and on every slope

More manoeuvrable in shops and confined spaces than any other 4 wheel scooter of comparable length

Best posture and supreme comfort with adaptive footplates

Safe kerb handling and ability to climb and descend kerbs at angles

Powered kerbmaster system eliminates high kerb beaching as well as anti-tip

Plus benefit from:

Free ‘Blue Diamond' safety assessment on your paths and roads

Free comprehensive training - as much as you need

Free delivery and personal setup

3 year manufacturer warranty on all models

Easy payment plans available that include all servicing and consumables

Specially trained advisers are here to help

If you have any questions or would like to book a free, no-obligation test drive, simply call 0800 023 2577.

(Calls are free on a landline but some mobile operators may make a charge. Calls may be recorded.)

Benefits of a Quingo scooter

Adopting a healthy posture is a critical element when selecting any mobility vehicle. Quingo is the only scooter range that offers adaptive footplates and full ergonomic posture control, providing superior comfort even on longer journeys.

Quingo are more adjustable in their set-up than the 4 wheelers, allowing them to better meet the needs of an individual

Anthropometric/ Postural Review | July 2008

3 wheel first generation scooters are the cause of nearly all accidents involving tipping. Using British designed 5 wheel Quintell technology means stability in its own class, vital for slopes, hills and when using kerbs.

When tested to ISO 7176-2 Quingo scored perfect marks and did not tip during any part of the test

Test Certificate No. 035/293/01 | April 2007

In independent research the 5 wheel Quingo is proven to be more manoeuverable than any other 4 wheel scooter of comparable length available today. It means safer agility in small local shops and malls or in any area where space is limited.

The survey illustrates that Quingos have a tighter turning circle than equivalent length 4-wheel scooters

Mobility market length and turning radius review | Nov 2013

Kerbs are an unavoidable menace to any scooter rider. Only the Quingo 5 wheel system offers the ability to climb and descend kerbs at angles. In addition Quingo 'Kerbmaster' prevents tipping and eliminates beaching.

The Quingo models are again the most stable as they are able to descend the highest kerbs without tipping over

Report No. FNC 38441/37320R | Feb 2010

Watch the benefits movie

The powerful portable you don't lift...

Introducing the all new Quingo Flyte and Docking Station. For the first time ever, a portable mobility system that offers big scooter performance and the 5 wheel advantage and all without having to lift heavy scooter parts.

The Quingo Flyte is truly unique. It’s a portable that drives itself in and out of your car via a remote yet still has a powerful motor, a large range and a 25 stone carrying capacity. Enjoy independence like never before!

The all-new Quingo Flyte & Docking Station offers portable big scooter performance that works in most small hatchbacks and now also available for SUVs and 4x4s. Call 0800 023 2577 for more details.

A model precisely right for you

The unique 5 wheel Quingo mobility scooter range...

The 5 wheel advantage is available in a range of models from smaller, car-transportable vehicles to road going, long range deluxe versions. Whichever model you select, you’ll still enjoy peace of mind all the way.

The ultimate next generation model with all the latest features and benefits and a stylish car replacement. Road legal, larger wheels and more comfort. Exceptional on hills, extra long range batteries and the most powerful.

The Quingo customer journey

The Quingo customer journey is in place to ensure that all Quingo customers enjoy the correct product for their needs, that they meet the required minimum standards to ensure they can use a Quingo safely and to ensure that each customer is entirely happy with their purchase. The following steps are what you can expect from the process:

1. Free demonstration

It is important that you get to test drive Quingo on your roads and pavements and vital that Quingo is able to verify that you are safe and able to use a mobility scooter safely.

Quingo will only supply a mobility product after each customer has completed a 'blue diamond driver check'. This is a ROSPA compliant test as detailed in the Department for Transport code of practice for the supply of class 3 products. Quingo uses this code of practice for the supply of all their vehicles, whether class 2 or 3.

The test ensures customer safety, suitability as well as determining suitable storage and charging points. Once successfully completed, Quingo's friendly demonstrators are able to offer the complete range of products or those most suitable at each assessment.

A copy of the 'blue diamond' form is provided for each customer and a copy is retained for Quingo's own records.

2. Client follow up after demonstration

Regardless of the outcome of the demonstration, each customer is left a copy of Quingo's 'client satisfaction survey' with a free post envelope. These surveys have been conducted since 2009 and during this time over 11,000 clients have returned their survey forms.

For its demonstration process, Quingo score an average of 9 out of a possible 10. Quingo is proud of its record but this is constantly monitored.

3. Free delivery

When you order a product, it will be delivered by one of Quingo's delivery instructors, a different team to the demonstrators, and they will carry out any final adjustments to the product for you. For your safety they will also carry out an additional ROSPA test with you to ensure no change has occoured from the initial demonstration stage.

This process is detailed on the delivery document that you keep and Quingo retains a copy of for their own records.

4. Delivery follow up after delivery

After 3-5 days delivery, expect a call from Quingo's customer liaison team who will check that you were happy with the delivery process, you are happy with your product, the order is complete / there are no outstanding issues and that you have understood your 30 day money back guarantee if you are not entirely satisfied.

Finally, they will confirm if there is anything else we can help you with, i.e. advice or whether you require any further tuition.

For 2014, the average customer satisfaction rating is 9 out of 10.

5. Independent customer reviews from Feefo

What is Feefo and how does it work? Feefo is one of the world's most trusted suppliers of independent ratings and reviews for business and consumers. All Feefo reviews are gathered anonymously and independently from genuine Quingo customers.

If you have supplied an email address, Feefo will contact you 1-2 weeks after you have purchased and ask you to a) rate the product that they have purchased and b) rate the service you have received from Quingo. This survey is carried out by email.

6. After sales care / in life support

Quingo is not just here to sell you a vehicle. Quingo has its own team of engineers who look after you wherever you are in the UK.

When you take delivery you will be left with a welcome pack which details Quingo's customer service contact details. Use these details if you need to call customer services for any reason.

You'll get a reminder when servicing is due and Quingo's network of engineers hold a good stock of parts and are able to perform both servicing or any necessary repairs. Quingo also offers full insurance and recovery service packages.

7. After sales care / in life support follow up

Should you require an engineer visit, you will recieve a follow up courtesy call within 2-3 days by Quingo's customer liaison team, who check that the visit has been completed to your satisfaction.

You will be asked to rate the service and the information is recorded so that each individual engineer can be rated and reviewed. It's just one of the ways Quingo keeps their satisfaction levels so high.

Since Quingo started this survey process in 2009, the average rating for their engineers is 9 out of 10.

8. 3 month follow up postal survey

Quingo also wants you to happy with your Quingo scooter long term, so 3 months after your delivery you will be sent a simple follow up postal survey with a return postage paid envelope where you can rate the demonstration process, the delivery process and the customer service department, if you have used it in that time.

Finally if you owned a scooter previously, you will be invited to compare this scooter to your Quingo product. To date Quingo has recieved more than 6500 returned surveys and in these 91% stated that their Quingo scooter was either 'better' or 'much better' than any previous mobility scooter.

This information is vital, consistantly reviewed and used to monitor and improve our customer service.

Customer feedback

The people who matter most...

Quingo's customers are the best benchmark for assessing the quality of Quingo product and service and Quingo is proud of the consistently high marks and comments they receive from Quingo's own and independent surveys.

Quingo surveys all customers after the initial demonstration, after delivery and again 3 months into ownership. Quingo also invites feedback after every engineer visit. On top of that Quingo also use an independent user feedback scheme called Feefo. They are one of the world's most trusted suppliers of independent ratings and reviews for business and consumers. All Feefo reviews are gathered anonymously and independently from genuine Quingo customers.

Quingo survey feedback

Feefo independent feedback

Being disabled, the scooter is like releasing the chains that kept me tied to the house. It is wonderful.

Mr Smith | Carmarthenshire 10.12.14 Quingo Vitess

My Quingo scooter is brilliant. It is much better for me to manoeuvre; I am very pleased.

Mrs Hearty | Mrs Hearty - West Lothian 10.12.14 Quingo Air

The Flyte really ticks all my boxes. Everybody watches when I load my scooter back into the car; they are fascinated.

Mrs Eccleston | Worcestershire 5.12.14 Quingo Flyte

Feefo independent feedback

'I had a test drive on a conventional scooter before I ordered the Quingo. The conventional scooter did not allow me to stretch my legs out and felt very cramped. I have problems with my feet and legs and the Quingo’s foot support is flexible and comfy. I have been given a new lease of life and wish I hadn’t been so stubborn about not wanting to join the scooter brigade. Thanks Quingo.' Review submitted 13.12.14

The service was impressive as they considered the health of the people they sell Quingo to, they're not just in it for how much money they can get. The Quingo? I love it! I feel so safe on it. Its sturdy and comfortable to sit on, it has been great! I can use it every time I need to go to the shops. Its so quick and easy to get out and use. I’ve had lots of people say how impressed they are. Manoeuvreing it around shops is easy, it turns around tightly on its own axis. It has plenty of room for storage. Review submitted 14.12.14

'No pressurised selling, the Quingo was brought to my home to try in familiar surroundings. Thirty days to change my mind if I found it to be unsuitable to my needs. The after-sales team where very understanding and easy to talk to. The Quingo is amazing, with the manoeuvrability of a 3 wheeler, and the stability of a 4, but with the front wheels being independent and the addition of a middle wheel, lumps and bumps are a breeze. Easy to dismantle and reassemble for getting out and about. A new lease of life. Great fun.' Review submitted 13.12.14

FAQ

Q. Can I try a Quingo for myself?

A. Yes you can. Free home demonstrations are scheduled to suit you, and no one will call without an appointment. Quingo knows from existing customers that this is by far the best way for customers to appreciate all the features and advantages that Quingo 5 wheel Scooters offer.

The assessment is called the 'blue diamond driver check' and this ensures your safety, the safety of others around you and identifies precisely the right model for you and your environment. This is in line with the latest Department for Transport guidelines. Please be assured that you are not under any obligation and if we can’t help you for any reason, we will be honest and say so.

Q. How much does a Quingo cost?

A. The good news is that all Quingos in the range are great value. New prices start from just £1,695.

Q. Are you able to help with the finances?

A. Yes! Quingo offers easy payment plans which start from just £49 per month - subject to status. Interest free and contract hire options are also available. Many schemes include all servicing, consumables and call outs - please ask for details.

Q. Do I need insurance?

A. Both the Quingo team and the Department for Transport highly recommend that you do take out scooter insurance. Quingo can arrange this for you or you may arrange this for yourself.

Q. What happens if there is a problem?

A. Quingo provides a full national maintenance programme. In the unlikely event of a breakdown an engineer will be with you within 3 working days. The Customer Services Team are available from 9am to 5.30pm Monday to Friday.

In addition for a reasonable fee we are able to offer you a 24/7 roadside recovery service which includes:

assistance following electrical or mechanical breakdown of your vehicle. Immobilisation of your vehicle as a result of an accident, tyre puncture, flat battery, vandalism or attempted theft.

gets you and your vehicle back to your home address up to a maximum of 20 miles.

gets you and your vehicle back to your temporary address (or holiday home) up to a maximum of 20 miles as long as the address is in the UK. (Terms and conditions apply)

Q. Do you offer a money back guarantee?

A. Yes, Quingo offers a 30 day money back guarantee. Quingo hopes you are delighted with your Quingo scooter. If you are not completely satisfied with your purchase notify Quingo within 30 days of the delivery date and the Quingo team will either, replace your purchase with another model from their range or refund your full purchase price, subject to conditions.

Quingo may, at their discretion, carry out a further assessment to address the issues raised. If after completion of such an assessment you are not satisfied and you wish to return your scooter, you should then confirm your decision to Quingo in writing.

On receipt of such notice Quingo will arrange a full refund and make arrangements to pick up the scooter during normal working hours. This offer does not affect your statutory rights.

Forever Active is a trading name of Advantage Marketing Corporation Limited (AMC). AMC works in collaboration with Age UK Trading Limited and will raise a minimum of £100,000 during 2013/14 for Age UK Trading Limited via the sale of Quingo scooters. Age UK Trading Limited is a trading subsidiary of Age UK (charity number 1128267) and donates its net profits to that charity.

Age UK Trading Limited, a company registered in England and Wales with company number a company incorporated and registered in England and Wales with company number 1102972 whose registered office is at Tavis House, 1-6 Tavistock Square, London, WC1H 9NA.