Dispatch cut off is 2pm, orders will be dispatched 1 working day before your chosen delivery date

We do not process orders on Saturday or Sunday

Orders processed on a bank holiday will be delivered on the second following working day

A text message or email may be sent with full tracking informationhowever, this is not guaranteed

Deliveries do not require a signature and can be left in a safe location or with a neighbour

All items specified to be left in a safe location are at the buyer's discretion

Economy Delivery:

This is a Monday to Friday delivery service

Orders can take up to 4 working days to receive

We do not process orders on Saturday or Sunday

Tracking information is available for this service

A text message or email may be sent with full tracking informationhowever, this is not guaranteed

Deliveries do not require a signature and can be left in a safe location or with a neighbour

All items specified to be left in a safe location are at the buyer's discretion

Bulk Delivery:

Courier may vary depending on the number of items

Order must be placed before 12 pm to guarantee delivery

Bulk deliveries must have a signature at the delivery address

Orders which cannot be delivered due to no available consignees will be charged for re-delivery

This is a kerbside delivery only

We require a telephone number for this service

Local Delivery 3-5 Working Days:

North East Postcodes only (NE, SR, DH, DL, TS)

Flat rate of £10

Free over £200

Email will be sent to confirm delivery date

Delivery time depends on your location in the North East

Returns:

Unwanted items

All items (including accessories) will need to be returned for full inspection before a refund can be provided, the original delivery cost will not be returned

We will not cover the cost of returning the item to any Maxwells DIY store or warehouse

We can arrange collection from your address for a fee, prices may vary depending on the item

Partial or damaged item returns that are not fit for resale will receive a partial refund

They must be returned within 30 days

Special orders items are subject to 20% restocking charge

If the order has been refused or cancelled after dispatch, the delivery charge paid will not be refunded

Electrical Faults

Products must be returned for testing before refunds or replacements can be provided

All accessories must be returned for so they may be sent to the manufacturer

This must take place within the given manufacture guarantee time

Damaged or incorrect items

Maxwells DIY will provide a full/partial refund or replace items

Proof of damage or incorrect items (a photo of the items) must be provided within 30 days of receiving the item before action can be taken

Incorrect items must be returned before a refund can be provided, alternatively we can arrange for a doorstep swap, however, a signature is required and this service will not be attempted more than once

Credit/Debit Card

We accept all the major credit/debit cards online. Please note we cannot take credit/debit card orders over the telephone due to security reasons.

Paypal

Online customers can also pay by Paypal. Just look for the Paypal option during the check out phase. Please note that Paypal will not supply us with your telephone number which we may need to contact you regarding your order. Please remember to leave your telephone number in the notes section during checkout.

BACS

We also accept BACS payments or bank transfers, please contact 0191 5871708 for more information.