About Us

“Sometimes we have to deal with difficult customers. But we just put ourselves in their shoes and ask ourselves whether we’d be upset if the same thing had happened to us. The really lovely thing about our job is being able to help people. My team get to be the ones who put things right. How nice is that? It’s such a lovely feeling to get
customers laughing.”

Hajit Singh,
Parseq Sunderland

Customer Services Manager

“I’m really proud of what I do. I like to think of myself as a brand builder. I represent Parseq’s brand to our clients. I also represent our client’s brand to their customers. People are relying on me from both sides. If I have a successful day on the phone, both brands are a little stronger than they were the day before. That’s a big responsibility, it’s also a
massive buzz and I absolutely love it.”

Lindsey Ottey, Parseq Sunderland

Outbound Sales Advisor

“Sometimes when clients outsource their services to us, they expect we’ll do exactly what they did inhouse but cheaper. But they’re coming to the professionals. Cheaper is just the first objective. We’ll also try and improve their speed and accuracy. Our systems are worldclass and we try and leverage that to show them different and better ways of working too.”

Lee Fenlon, Parseq Rotherham

Project Manager

About Us

At Parseq we provide multi-channel services to help organisations acquire new customers, retain market share and improve operational efficiency.

We repurpose your operational tasks into operational goldmines that deliver business intelligence and ROI far greater than you could achieve in-house, or by going elsewhere.

Providing our clients with measurable benefits has helped us grow into one of the UK’s leading service providers. We now have over 2,000 employees working across five UK sites.

Our clients include the UK’s top ten banks, leading utility providers, local authorities, insurance and telecoms companies to name a few.

We have a heritage of some 30 years behind us

Over the past 30 years we have grown into one of the UK’s leading multi-channel service providers supporting companies large and small and across the public and private sector. We handle over 70 million calls, digitise 25 million customer correspondence documents and process £15 billion of electronic payments every year. If you get a call at home from an energy provider for example, there’s a one in three chance it’s us, if you get a parking fine in London, we’ll be the ones processing the payments. That’s a lot of experience under our belts and a lot of knowledge at your disposal.

An outsource service without the feeling of outsourcing

We take that knowledge and dovetail it seamlessly into your operation. Our aim is to provide an outsource service without the feeling of outsourcing and we have a whole weight of relentless processes, policies, checks and balances not to mention sheer determination and hardwork that makes that happen every day.

It’s our job to be your eyes and ears in the industry

Representing your brand happens as much on the inside as it does on the outside. It’s our job to be your eyes and ears in the industry. To show you better ways of doing things, to develop ideas and drive them through to completion, to share with you new and emerging technology and best practice. We are the team of people whose knowledge and judgement you trust and who you know you can depend on whatever the constraints, problem or circumstance. We’re not a superficial YES team however, doing only what’s been asked. With Parseq you can breathe a sigh of relief in the knowledge that you’re with one of the most knowledgeable, experienced but friendliest companies in the industry. We’re rooting for you, your department and your brand every minute of every day.

Gender Pay Gap Reporting 2017

In line with the new Government regulations, Parseq is publishing its first annual Gender Pay Gap Report. For further information click here