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OMG what a coincidence...this just happened to me and I sent it in to get fixed. If you have a warrenty, send it in(I don't know the details about where to send it) If you happen to not have warrenty, my best guess to fixing it is to go to a local radioshack or electronics store and ask them to take it apart and slick you buttons. They may just be sticky. Hope this helps!

Just don't use the software. Click Start > My Computer > find your Zune (will be represented as an additional drive there) > open it and delete, drag and drop songs, video, pictures, etc.... When your done right click on the USB device connected icon in your systray (next to your system clock) and select eject USB device, locate your Zune in the dialog box that appears and when it says it's safe to disconnect, disconnect it.