Smoke alarms and carbon monoxide alarms can be mains powered or battery powered. If your alarm is battery powered and is not functioning correctly please check whether the batteries require replacement before reporting your issue. The replacement of alarm batteries is an occupier's responsibility.

Boiler

Please check whether the boiler is turned on. If the boiler cannot be turned on or if there is no hot water after the boiler has been turned on and enough time has passed to heat the water then please report this issue through this system and contact us by telephone.

Office hours: 01909 512181Out of hours: 07880 713506

Communal Facilities

This problem relates to a shared facility.

If you submit this problem through our system we will try to refer the problem to the person or company that manages the shared facility (this is usually a Block Management Company).

We recommend that you also directly notify them of the problem yourself. Their details should be in the documents that you received when your occupation started or will be advertised on the communal notice board.

Electricity

First telephone the electricity board to check that the loss of power is not because of a general power cut, unpaid bills or failure to pay for connection. If the loss of power is not due to one of those factors then you must report this issue through this system and contact us by telephone.

Office hours: 01909 512181Out of hours: 07880 713506

Emergency

This is classified as an emergency and must be through this system and by telephone as soon as possible.

Office hours: 01909 512181Out of hours: 07880 713506

Fire

If there is a fire at the property under no circumstance should you try to put it out yourself.

You must immediately evacuate the property and then contact the emergency services to report the fire. After that you must contact us by telephone.

Office hours: 01909 512181Out of hours: 07880 713506

Fuse Box

Please check your fuse box or consumer unit to see if circuit breakers require resetting. If circuit breakers do not require resetting please report this issue through this system and contact us by telephone.

Office hours: 01909 512181Out of hours: 07880 713506

Gas Leak

If you have a gas leak or you can smell gas you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999.

After that you must report this issue both through this system and by telephone.

Office hours: 01909 512181Out of hours: 07880 713506

Light Bulbs

The replacement of light bulbs is an occupier's responsibility.

Locks

If you cannot gain access to the property or the property is not secure this is an emergency and must be reported to us through this system and by telephone.

Office hours: 01909 512181 Out of hours: 07880 713506

Man Hole Cover

If the situation is dangerous or potentially dangerous this is classified as an emergency and must be reported to us both through this system and by telephone. If the situation is not an emergency or urgent issue please state any relevant details in the notes section.

Office hours: 01909 512181 Out of hours: 07880 713506

Mould & Mildew

If there is discolouration to the sealant around a bath or shower or around window frames then the problem could be mould or mildew.

Small areas can be wiped away with a bleach based cleaning agent. However for larger arears please report the situation to our office.

Toilet

You should always have the use of a toilet. If you do not, then this would be considered an urgent issue and must be reported to us both through this system and by telephone.

Office hours: 01909 512181 Out of hours: 07880 713506

Water Leak

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.