Software Assurance Program

A total care system designed to protect and capitalize on your Retail Pro investment.
Whether you just recently purchased Retail Pro software to run your business or have been a user of our retail software for years, Software Assurance provides benefits to help you maintain your retail software with product updates, get more productivity out of existing software, and support your current environment.

With Software Assurance you’ll take advantage of these must-have benefits:

MY RETAIL PRO

This exclusive resource for the Retail Pro community is your central hub for information and training for your Retail Pro® software.

On the portal you and your team can browse hundreds of videos for both training and reference, search the extensive collection of technical articles, and access all the Retail Pro product series documentation. Regardless of your quest, the answers can be easily found on My Retail Pro any time.

Free Online Training Programs

Administration

A central information source for your account and licensing history, your servicing business partner's contact information, and a message center that helps you stay up to date with important messages from Retail Pro.

Professional Services

Benefit from a direct support relationship with Retail Pro to care for your business. If you are looking for a more personal, comprehensive support plan to add to your Software Assurance we have a number of different options that will cater to your individual needs.

Premiere Customer Service and Support

We are committed to bringing you the absolute best in retail management and point of sale software with world-class support. Retail Pro International goes above and beyond the industry's general practices for software support and services with our Support Plus and Total Care Programs providing our customers with direct access to Retail Pro experienced technical support staff, dedicated technical account managers, and an experienced technical liaison for complex multi-region and multi-business coordination efforts. Our goal is to provide the highest level of technical assistance and customer service helping your business execute on priority projects and overcome virtually any obstacle.

About Retail Pro International

Retail Pro International (RPI) is a global leader in retail management software that is recognized world-wide for rich functionality, multi-national capabilities, and unparalleled flexibility. For over 25 years, RPI has innovated retail software solutions to help retailers optimize business operations and have more time to focus on what really matters - cultivating customer engagement and capitalizing on retail's trends. Retail Pro is the chosen software platform for omni-channel strategy by retailers in 130+ countries.