Another Day, Another Crisis: How Will You Handle It?

Professional Development Workshop Set 5

Hosted by the Travel & Tourism Section.

Dozens of wild animals deliberately released in a populated area, the worst tornado ever to hit the U.S., the passage and possible repeal of California’s Proposition 8; crises of all kinds are endemic to public relations, especially in the travel and tourism arena. Learn the keys to success in crisis communications from the experts who handled major crises in the news in 2011.

Discover the four most important crisis communications lessons learned, including essential social media tips.

Discuss the consistent best practices that are applicable to almost all crises.

Prepare, and get ready for, your next crisis.

Final Presentation

Moderator

Bendel is a globally recognized expert in travel marketing, crisis communications and media training, and author of “It’s a Crisis! Now what?”A principal in the seminal I Love New York campaign, she began her career as a travel writer for the State of New York. Recognized with a lifetime achievement award by HSMAI, Peggy is immediate past chair of PRSA’s Travel and Tourism Section, and a frequent speaker at conferences around the world on branding, crisis communications, marketing and public relations.

Presenters

Sam Singer has more than 20 years of experience working with corporations, government agencies, nonprofits and trade associations in developing their public affairs, public relations and communications strategies. One of the nation’s leading corporate reputation and communications strategists, Singer is a former journalist and political campaign manager.