it support

The rack power distribution unit (rack PDU) has emerged from obscurity. As the last link of the elaborate data center power chain, the traditional role of the rack PDU has been to deliver stable, reliable and adequate power to all the devices in the rack or cabinet—servers, storage, network equipment—which are plugged into it. Although it provides the electrical heartbeat to all the systems that run the critical applications that support the operation of the business (or that, in some cases, are the business); it was often considered a simple commodity, just a power strip. Typically, IT merely told facilities how much power was needed, based on device nameplate specs—and often with redundancy, so there was plenty of headroom and minimal risk of downtime. Little thought was given to efficiency or what other value a rack PDU could provide.

IT has always supported computing at remote sites. But business-critical digital activity at remote sites is rapidly intensifying due to multiple factors that include pervasive mobility, Internet of Things (IoT), and real-time analytics. IT must therefore proactively rethink its approach to remote infrastructure in order to enable critical digital activity and to ensure that it continues uninterrupted — while at the same time driving cost out of remote site ownership.

There is no doubt that enterprise cloud is a new and improved IT strategy. Cloud services have proven to improve organizational agility and reduce the burden of IT infrastructure and cost. Moving to the cloud is no longer a question of “if” but “when” and “how.” Most enterprises we interviewed are moving to cloud in phases over time and matching workloads to their perceptions of a vendor’s cloud capabilities that will best support their objectives. Many will require the ability and flexibility to support multivendor cloud and multiple deployment choices (e.g., public cloud, private cloud, and hybrid cloud).

Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as
CC&C systems—as a way to improve care-team coordination and
to expedite care delivery. But there’s an unexpected challenge
with this journey.
These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know.
This Technical Buyer’s Guide is for you if:
• You’re an IT professional in a healthcare organization that provides direct patient care.
• Your organization is thinking of purchasing a new system to support clinical communications among
your clinical and administrative staff.
• You’re looking for technical details that will help you choose the best communication solution for your
organization.

Today’s digital businesses are managed using critical
business analyses that provide far greater insight into
the business and how to maximize results. However,
these high-value applications that use the latest
software tools demand far more from IT infrastructure,
as they utilize an order of magnitude more data and demand
more compute resources than legacy applications.
Legacy systems are no longer capable of meeting the
present and future needs of the organization.

Every consumer or patient call into a health system’s call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement.
Yet, the majority of call centers today do not deliver the robust, personalized support capabilities today’s patients and consumers expect, and the current healthcare marketing environment demands.
Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.

VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite
more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses
still struggle to adhere to HMRC guidelines.
With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense
audit solution to check for fraud and non-compliance. Secondly, we work with tax
specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control
over all aspects of your travel, expense and invoice spending.
Crucially, we see VAT reclaim as an opportunity to reduce business costs and put
money back in your budget.

This is a time of rapid and dramatic progress in the cloud communications landscape. New technological innovations help companies incorporate location-independent systems, allowing workers to collaborate and communicate wherever they may be. And all signs indicate this is only the beginning, with the industry poised for unprecedented growth.
In fact, as enterprise software moves to the cloud, the traditional unified communications space is having its own dramatic shift. The consumer experiences from Snapchat to Instagram to Facebook among other consumer technologies—are changing the expectations for communications. New models for collaboration and engagement, supported by big data and the cloud, provide a whole new world of opportunities.

Trader Interactive provides marketing services and technology solutions to
customers across seven verticals. Their customer support team was bogged
down with associating support requests with the appropriate cases in
Salesforce, and they needed a solution to streamline their work. Now, the
customer support team enjoys Gmail integration with Salesforce, and the
sales team takes advantage of multi-step campaigns, email tracking, and
much more. Overall, they’ve been able to work more efficiently and provide
better value to their customers. Let’s check out their story.

People who work in sales ops are often the unsung heroes of any given sales organization. But we all know that sales reps and leaders couldn’t close deals and bring in cash without the critical support of sales ops. We interviewed sales ops experts to learn what they’re thinking about to do their jobs better, and compiled a handful of their top tips. Download the infographic to take a look.

MobileIron knows that cybercriminals are continuously generating more advanced ways to steal your data by any means necessary. That’s why we are committed to continually innovating and delivering new solutions that help our customers win the race against time to get ahead of the latest mobile security threats. As part of that commitment, MobileIron Threat Defense supports the five critical steps to deploying advanced, on-device mobile security. Our solution provides a single, integrated app that delivers several key advantages.

"What’s In The Report?
The Forrester Wave: Translytical Data Platforms, Q4 2017 report reviews companies that offer “translytical data platforms”, which Forrester defines as an “emerging technology” that delivers “faster access to business data to support various workloads and use cases.”
Download the report if you want to learn:
-Why Forrester named DataStax a leader among 12 companies it identifies as “the most significant translytical vendors.
-What constitutes a “translytical data platform” and why translytical data platforms are so critical for enterprise data strategies today.
Why performance, scale, security, and use-case support are the key differentiators."

Running a successful firearms and shooting sports retail business offers unique challenges. To achieve growth, you need a software solution that streamlines nearly every aspect of your firearms business—letting you focus on running a more compliant, efficient, and profitable operation.
Created in collaboration with Orchid Advisors, Epicor FFL Compliance Manager is a robust, cloud-based system for firearms retailers that seamlessly manages ATF compliance for higher profits and faster growth. This fast, easy-to-use bound book solution can:
• Quickly package compliance reports on demand and review bound book activity with dashboards to support ATF inspections
• Save time by scanning serial numbers instead of entering them manually
• Relieve audit stress thanks to easy access to bound book data and on-demand, ATF-friendly reporting
Read on to hear from businesses currently powered by Epicor FFL Compliance solutions.

The company’s recently unveiled HCI platform leverages SolidFire’s all-flash scale-out architecture and performance management capabilities to support enterprise environments. Will it help NetApp make up ground against its fast-growing rivals?

As companies seek to innovate and engage
customers through digital channels, they need
superstar security leaders — business executives
who know how to protect, support, and drive
performance. This report looks at the biggest
changes in firms’ expectations of their chief
information security officers (CISOs) and provides
specific examples of how top information security
professionals rise to those occasions.

We use the term infrastructure more and more to refer to the support
system for information technology. Whatever we do with our applications
that creates value for our customers, or generates revenue for ourselves,
we’re supporting it now with IT infrastructure. It’s all the stuf under the
hood. It’s also the part of technology that, when it works right or as well as
we expect, we don’t stand in long lines to get a glimpse of, nor do we see
much discussion of it on the evening news.

Digital transformation is important in today’s hyper-competitive world. But successful digital transformation requires a new approach, combining agile, direct-to-cloud connectivity, strong security anywhere your systems touch the internet, and the ability to control and manage it all efficiently.
If your networking approach is inconsistent or labor intensive, it’s time for a change. You need the strongest security possible that doesn’t get in the way of connectivity, fast internet connections to support the use of cloud apps like Office 365 (without relying on MPLS), and a sensible way to control and manage it all efficiently.
Read “Modernizing the Distributed Enterprise Network” to learn how Forcepoint NGFW supports digital transformation efforts both now and in the future—all within a single solution.

Recruiting and selecting talented people has become a top
HR priority. To support this priority, many organizations are
leveraging assessment tools and processes to find, hire, and
select the best candidates.
To better understand both the use and value of modern
assessments, HR.com and its partner, HireVue, launched The
State of Assessments survey. The investigation covered the
following topics:
• The biggest challenges to hiring the best talent
• Primary benefits and uses of assessments
• Features that HR professionals want most from
assessment tools
• Most commonly used components of assessments
• Time-to-completion and completion rates associated
with assessments
• The role of video interviewing in the assessment process
• Future investments in pre-hiring assessments
• And, finally, the ways that high-performing organizations tend to differ from other
organizations in terms of how they use these tools

As enterprises contine to adopt web-based apps, users spend more time their web browser than ever before. With Chrome Browser, IT can set a variety of policies to help users be more productive across the web. From enabling security policies that protect users, to making to making it easy to access needed boomarks and extensions, IT can offer users a better browsing experience to support users as they get their job done.

Customer support is predicated on the instances when customers can’t solve their problem or get answers to their question(s) on their own. In some of those cases, such as phone calls or live chats, it can be difficult for agents to identify and resolve the issue without additional visual assistance.
With co-browse, agents can see what the visitor sees, provide guided assistance by highlighting items or filling out forms on a visitor’s behalf. Sensitive fields like social security numbers and passwords can be blocked from the agent’s view so private information remains just that, private. Bold360’s co-browse allows agents to follow visitors behind secure fields i.e. signing into their account – providing an extra level of support to customers.

The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.

Bold360 ai's self-service solution was initially deployed in the UK. Owing to the success of this pilot, the service was quickly rolled out internationally. Today, Thomas Cook uses Bold360 ai to provide online support in five languages on 13 different customer-facing websites in the UK, Netherlands, Belgium, Germany, and France, along with four other support agent sites.

Addressing the frustration that people experience with
their LMS or TMS does not necessarily mean going
through the involved process of selecting and
implementing a new system. Often, it simply requires a
realignment of business drivers, supporting processes
Bluewater experts will lead you through examining User
Experience, Administration, Process, Content, Data,
Reporting and Technology.

As a B2B marketer, the process of nurturing and generating new leads is always tricky business. Chasing high quality and relevant leads requires a considerable amount of time, energy and resources to be invested into email marketing campaigns, social media management and educational content such as blogs, whitepapers and eBooks. While live chat support has been around for about a decade, only in recent years and especially in the age of the smartphone, are B2B companies capitalizing on it as a channel to generate and nurture leads.