Customer Service

Stella Eyelash uses Australia Post for all deliveries. All parcels will be delivered to the provided address and depending on the delivery option it may require a signature on receipt for registered post. Due to security issues, sometimes postman may decide the parcel cannot be left unattended. Where no one is home to sign and accept for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during normal business hours.

Orders will be wrapped in bubble wraps and packaged in Australian Post Satchel bag or plain boxes and unmarked for privacy and security. They will be dispatched as soon as payment has been processed.

Stella Eyelash will dispatch all orders placed before 6PM on next business day Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. Order processing and delivery times may vary in peak times or during public holidays such as Christmas, Valentine's Day, Mother's Day and Father's Day . Contact us for more information.

Stella eyelash provides the tracking code for all deliveries, customers can follow this link http://auspost.com.au/track/track.html and enter the tracking number provided in our delivery confirmation email. Please note this service is providing by Australian Post and Stella Eyelash takes no responsibility on the information provided on the link.

Express Post Delivery Areas
The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, Australian Post will use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.