Patient Experience Beyond Portals

March 14, 2018

What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?

Contributors

Ben Patel serves as the Chief Information Officer (CIO) at Cone Health. Ben is responsible for developing and executing information technology strategy for Cone Health that aligns with business needs covering all areas of health care techno... More View all posts

Ben Patel serves as the Chief Information Officer (CIO) at Cone Health. Ben is responsible for developing and executing information technology strategy for Cone Health that aligns with business needs covering all areas of health care technology. Ben leads an information technology team of more than 320 professionals. Ben has more than 20 years of progressively responsible experience in IT across broad disciplines, including infrastructure, EMR and clinical systems, integration, software development, business intelligence, ERP systems, enterprise architecture, governance, promoting change and digital technology transformation. He has worked at health care organizations such as Yale New-Haven Health System, University of Chicago and Rehabilitation Institute of Chicago. Ben received his Master of Science (MS) degree in computer science from DePaul University and also holds a Master of Business Administration (MBA) from Pittsburg State University. He is a regular speaker at Becker’s and other health care technology events. He earned InfoWorld’s top IT award in 2009. LessView all posts

Jamie Nelson, Vice President and Chief Information Officer, Hospital for Special Surgery

JAMIE M. NELSON is Senior Vice President and Chief Information Officer at Hospital for Special Surgery in New York City. Ms. Nelson’s 34-year career in healthcare includes extensive experience in Information Techology Leadership and Cons... More View all posts

JAMIE M. NELSON is Senior Vice President and Chief Information Officer at Hospital for Special Surgery in New York City. Ms. Nelson’s 34-year career in healthcare includes extensive experience in Information Techology Leadership and Consulting, Hospital Operations and Peformance Improvement. Ms. Nelson’s accomplishments at Hospital for Special Surgery include developing and implementing an IT Strategy in support of the HSS strategic roadmap, and most notably led the Hospital’s decision and implementation process to install Epic across inpatient and ambulatory settings for all clinical and revenue cycle applications. Based on these efforts, HSS has been recognized by Epic as in the top 6 % of successful EMR implementations, and has been awarded at HIMSS level 7, a recognition achiveved by 5% of hospitals in the US. In her 6 year tenure at HSS, Ms. Nelson rebuilt the IT function, nearly doubling the number of staff and creating key leadership positons including CMIO, CTO, CISO and VP Applications and AVP Business Intelligence and Analytics. Another major are of focus and accomplishment was completely rearchitecting the technical and security infrastructure, including a new data and voice network, establishing a NOC, moving to an off-site data center, and implementing a state of the art cybersecurity program. Current areas of Ms. Nelson’s leadership include building a strong HSS wide Analytics function and developing the plan around the Digital and Patient Consumer Experience. Most recently, Ms. Nelson was named as one of the Most Powerful Women in Healthcare IT in 2017 by Health Data Management. Prior to her work at Hospital for Special Surgery, Ms. Nelson’s professional employement includes Norwalk Hospital, New York Presbyterian Hospital, Memorial Sloan Kettering Cancer Center, First Consulting Group, Ernst & Young and Innovatix. Ms. Nelson earned an undergraduate degree from the University of Pennsylvania and received her MBA from Cornell University. LessView all posts