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Very unpleasant, doing business with them. They didn’t send the plant ordered she sent a cheaper version. Bad business practice. When I complained ,she told me it was the same plant just dormant for winter. She was just plain mean about it.

sosucculent responded

THIS IS ON ALL MY LISTINGS, IT IS MOTHER NATURE. SEE FOLLOWING: Sempervivum Color Changes
An aspect of Sempervivum succulents is their coloring. Many of them display some of their boldest colors toward the end of winter, and into early spring. In fact, they can change colors so dramatically that you almost wouldn’t recognize two Sempervivum plants as members of the same species! PLEASE BE ON ALERT, YOUR SUCCULENT MAY NOT LOOK LIKE THE PHOTO DEPENDING ON THE SEASON. I AM SENDING YOU THE CORRECT PLANT, YOU MAY BE CONFUSING IN SUMMER UNTIL FALL.

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Payments

Visa, Master, American Express, and Discover cards are accepted, as well as Paypal.
On occasion, money order and cashiers check can be accepted if discussed prior to placing your order. Tracking number is strongly recommended when your check is mailed.
If you pay via e-check, please understand that I do wait until it clears before shipment.

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 3 days of delivery

Ship items back within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

Do you allow returns?
YES, but you must respond within 48 hours of receiving order in case of problems by PHONE ONLY ~ or email me with the problem and I will call you. Plants must be open upon delivery! Please do not just return items without notification first.
YOU HAVE SEVEN DAYS TO RETURN ITEMS. WE DO NOT REFUND SHIPPING CHARGES. REFUNDS WILL BE MONEY BACK, LESS COST OF SHIPPING ITEMS TO YOU. IF ITEMS HAVE FREE SHIPPING WE DO NOT RETURN ACTUAL SHIPPING COST to you and will give proof of the cost if necessary.

If an item you receive is damaged, missing, or defective, please notify us WITHIN 48 HOURS OF RECEIPT. WE REQUIRE A PHOTO OF THE DAMAGE ITEM.
If we have made an error, we will correct it immediately. Send an email to arrange the return or replacement of a defective item. Items must be returned to us to qualify for a refund or exchange.

Shipping policies

Shipping:
Plants are shipped via USPS. We usually ship Tuesday and Wednesday, if I have time I ship on other days also.

I am not responsible for late show up dates, please order in time for your special event. Please give the correct address in shipping incorrect/Incomplete.

A broken leaf or two may be unsightly but a healthy plant will recover quickly.
Remember the plant has been thrown on a truck and driven around the United States. I do my best to make a safe environment for the plants but sometimes it will happen.

Addresses resulting in Undelivered/Delayed Package:
Because of the perishable nature of our products, shipments to incorrect current addresses will void any and all Guarantees.

Additional policies

YOU WILL receive healthy plants or living wreaths and it is your responsibility to keep them that way. I am not responsible over their lives or living conditions after they leave my care. YOU TAKE OVER THAT RESPONSIBILITY. This is why we request the 48 hours notification to any problems.
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Sempervivum Color Changes
An aspect of Sempervivum succulents is their coloring. Many of them display some of their boldest colors toward the end of winter, and into early spring. In fact, they can change colors so dramatically that you almost wouldn’t recognize two Sempervivum plants as members of the same species! THEY MAY NOT LOOK LIKE THE PHOTO DEPENDING ON THE SEASON.
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Please buy from a LICENSED grower. To ship plants and moss legally you must have a license from you state agriculture agent, this is to stop the spread of insects and diseases not already living in your state

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.