Need Help With Email? Ask Your Email Questions Online

How JustAnswer Works:

Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.

Get a Professional Answer

Via email, text message, or notification as you wait on our site.Ask follow up questions if you need to.

100% Satisfaction Guarantee

Rate the answer you receive.

Ask James K. Your Own Question

James K., Consultant

Category: Email

Satisfied Customers: 1585

Experience: Technical Director of IT Company

20304743

Type Your Email Question Here...

James K. is online now

Unblocking my Hotmail account , I cannot access my

Customer Question

Customer: unblocking my Hotmail account JA: Thanks. Can you give me any more details about your issue? Customer: I cannot access my verification accts to get code to open the Hotmail acct JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Email Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit? Customer: I am willing to pay will check back in an hrs time JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.

ok, thats the main one, but I need to know please, The verification account that your unable to access, which email service is this with and what stops you from accessing it?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

I do not know tech terms . In my humble language I have a Microsoft email account I log on by Outlook.com. A Microsoft screen comes up I put in my user name and then put in my password. Because I am on a different computer I am asked to verify my account. I cannot verify as the phone number and email I used are not available to me.

Customer:replied 11 months ago.

I cannot get a code from them to access the email. Am I making any sense

ok, its not technical but you may be misunderstanding the question, I am asking, the email account that is not available to you, which email service is this with (hotmail, yahoo ect) and what stops you from accessing it?

ok, its not technical but you may be misunderstanding the question, I am asking, the email account that is not available to you, which email service is this with (hotmail, yahoo ect) and what stops you from accessing it?

We will exhaust all options., but so far its 2 hours now we have been busy and I have tried rewording the initial question to you many times and still I do not get an answer from you on it, so I see no other option