FAQ’s

Q: How does Shampoo.ie’s voucher system work?

A: If you would like to gift a voucher to friend or family, simply select the denomination that you require. Key in both personal and payment details. An email will then be sent to the selected voucher recipient. In a separate email they will also receive a voucher code. This voucher code can only be used once. So if there is a balance remaining after first purchase a new voucher code will be issued to the recipient. Should the voucher amount be less than the desired product, the recipient can pay by both paypal and voucher code.

Q: What happens if my item is damaged in transit?

A: If your item has been unfortunately damaged in transit, we ask that you return it to us and we will send out a replacement immediately. Please let us know if you have received a damaged item by contacting us at orders@shampoo.ie, so we can advise on return process.

Please return any such item with a copy of your invoice and covering letter toShampoo.ie,6 Rathfarnham Road,

Terenure,

Dublin 6,

Ireland

Shampoo.ie recommends that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Please contact our orders department at orders@shampoo.ie before returning anything so we can advise you on steps to take and organise refund.

Returned items will be refunded using the same method used to make payment for the order.

Q: What happens if I am not happy with the product I receive?

A: Any problems with items you receive must be reported to us within 5 days of receipt. We guarantee a money back refund without question if you are dissatisfied in any way. The item must be returned to us within 5 days of notice given and notice accepted. The item must be received back as new, unused, unopened and in re-saleable condition.

Please send your item with a copy of your invoice and covering letter stating the reason for return to:

Shampoo.ie,6 Rathfarnham Road,

Terenure,

Dublin 6,

Ireland

Shampoo.ie recommends that all returns are sent via a method of recorded delivery in order to ensure safe receipt. We cannot be held responsible for any undelivered items.

Q: How long will it take to receive my order?

A: All our deliveries are delivered by an AN POST courier, which means normal shipping time is one day from the date of shipment if order is received during normal working week, orders received Friday evenings or weekend will be processed the following Monday. All orders received before 1pm(Monday to Friday) will be shipped that day if the item ordered is in stock.

If your order has not arrived within the suggested time, please don’t worry just contact us on hello@shampoo.ie and we will get back to you with an update.

IMPORTANT: Please include your order number on ALL correspondence to ensure prompt service.