Why can’t I pick up holds for other members of my family?

You can, if you have their library card with you. If you don’t have the card that the hold was placed under, we can’t be certain that you have the permission of the person who placed the hold. We take your privacy seriously, and now that holds are out in public view we have to be even more careful. That is why we file holds using a code that doesn’t result in family members having all of their materials together, and also why we require that you have the card that the hold was placed with in your possession when you pick up a hold.