Pros: The folks behind the Hertz counter in Palatine where very accommodating nice and very willing to help. Great People!!!

Cons: Didn't like the auto we rented so found out I don't like Jeep Compass's.

4.0 Okay

Nov 15 2017

Won't use Hertz again

Cons: They don't write in the price of the insurance which doubles the price of the car. I asked if I could have the insurance fee removed and they told me to drive back to the pick up location which I did and when I got there they told me if they took the insurance off they would have to close out my reservation and start a new one which would charge me twice for the initial day. Very frustrating and they were not very helpful.

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