I just canceled my move with Alliance this morning, losing my $400 deposit of course! The previous review is absolutely correct! I just wish I saw a similar review back in August when I researched and booked with ALLIANCE!!! They are a broker, not a moving company, who promised my full service /full pack move for 1 bdrm from Dallas to San Diego would be about $1,500. Trevor said the price would not go up, since my items didn't weigh a total of 2,000 pounds. And that a regular move (no help packing boxes) was $1,200, so I opted for the full service help...why not for only $300 more? Imagine my surprise this morning when not only did the local company arrive with a UHAUL TRUCK, but said he would have to charge me $2,400 for my items!! He said only 5 boxes were on the inventory. When I called to update the inventory list a week ago, they didn't want to take my items to put on the list, but deferred to the local company. I asked Alliance, why would 5 boxes be $1,500 to move?!? The local company said I was not even on schedule for a full service/full pack move! I was so frustrated I started crying when I really wanted to SCREAM at them!! So what am I doing now?! I arranged for a uhaul truck I'm gonna pick up tomorrow and drive myself on friday, and I arranged local help here in Texas tomorrow and in Cali Saturday to help me move items onto and off the truck. Uhaul with moving help at both places is about $1,100. ($800 for truck $240 help in Dallas, $110 help in Cali) With the $400 lost deposit, I'm still closer to my $1,500 budget. I don't know where he pulled $2,400 from!! I should have just done this in the beginning! Would have save the $400 I lost. Today I called &told the "customer service manager" chick Vanessa (who was argumentative and combative!) that I'm sure they get lots of deposits for free, for doing no work, or folks just pay the inflated price because it's moving day!! I didn't care if it cost me $2,000 with another company, I would rather work directly with a company, OR DO IT MYSELF, than work with a 3rd party broker!! Thanks for nothing Alliance!!

This is the WORST company I have the misfortune to have dealt with. I usually don't write negative reviews but I want to make sure someone out there reads this and saves themselves a lot of trouble, money and upset.
They are extremely unprofessional, never showed up and didn't answer my calls when I called to ask whether they meant to keep to the contract or not. They changed their attitudes the moment they had the money and stopped returning messages.
I was moving from MI to NH and I booked them earlier on in the month and specifically asked the salesperson (Jordand) what date I should book on to get all my stuff by the 23rd in NH since I was traveling out on the 22nd. He said he would put me down for the 19-20th. Once he got the deposit and my credit card info, I did not hear back from him again. On the 19th, when no one called or showed up by late afternoon, (they had told me they would call me 6hrs in advance), I called them and was informed they had until the next day to pick up my stuff so I needed to be patient (oh! Did I mention the operators are super rude?).
On the 20th, no one had called me until 2 pm, so I called them back. I got to speak with the dispatch supervisor (John Edwards) who informed me that they didn't have a truck available for me as the person who they were picking stuff from before me had tripled her moving items than as mentioned in her contract without prior notice and OFCOURSE they couldn't leave her stuff - the ironic part is that he didn't get it when I asked If it had been appropriate to leave my stuff even though we had a contract. After complaining to me that 'clients always lie about how much stuff they have' and even though I asked why this should be my fault when I have the exact number of items I had listed, I was told that he will try to find another truck and call me by the end of the day. I was upset so I called them back to talk to a supervisor and was connected with a most incompetent person named Mark (Claims dept) who abruptly connected me back to John Edwards. He would not call back at the time he stated and when I called, I was put on hold for 20-30mins. He bothered to call me that day atleast with a promise to call by noon on the 21st. Not hearing back on the 21st (surprise, surprise), I called numerous times to speak with anyone about my issue and the operators (who were super nasty) kept putting me off saying that Mark was busy and would call me when he had time. And, that there was no other person to deal with.
By evening, I am panicking and had to arrange for something else (which cost me MUCH MUCH MORE on such short notice), changed my flight for the 24th. Called all the people who were counting on me to show up in NH on the 22nd. When I call Alliance to cancel the order and ask for a refund, the operator doesn't even bother connecting me to a customer service rep. and instead tells me she'll do it and I'll get my refund. I suppose by now she was sick of me calling as she was having to actually work. Oh and Thanks- what about the much more money I have to pay for the stuff I have to move last minute because you guys broke your word as per our deal on that contract?? Needless to say after this emotional upheaval and financial disaster having to deal with this totally unprofessional company, I will be putting up this review on all the review websites I can find online.
Do not use Alliance moving services if you are smart.

MCR VERIFIED REVIEW

Verified with Bill of Lading

Published: May 23, 2014

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