Welcome to DBSTalk

Welcome to DBSTalk. Our community covers all aspects of video delivery solutions including: Direct Broadcast Satellite (DBS), Cable Television, and Internet Protocol Television (IPTV). We also have forums to discuss popular television programs, home theater equipment, and internet streaming service providers. Members of our community include experts who can help you solve technical problems, industry professionals, company representatives, and novices who are here to learn.

Like most online communities you must register to view or post in our community. Sign-up is a free and simple process that requires minimal information. Be a part of our community by signing in or creating an account. The Digital Bit Stream starts here!

Not true. I am on Choice Ulimate with lifetime DVR, and they turned it on just fine. Thats bogus info they are giving you. Call again and get someone else.

There is a big difference between lifetime DVR and the legacy package that included DVR service in the Premium package. I fought the battle to keep free DVR service on my package with every equipment swap or other change to my service. Eventually, I gave up the fight and just pay the fee. As much as I hate to see my bills go up, my only other options are Dish and Cable. If either one were more appealing I would have switched long ago.

i just called for the 3rd time and got a CSR that knew what he was doing. he removed my choice xtra hddvr and added choice xtra, hd, and dvr, then added whole house dvr...and so far everything is fine. didnt need to go the email route.

well the CSR i got was STEVE and he was in retention...and knew exactly what he was doing. of course now ill be paying FOUR dollars more a month..but who cares, i WANT mrv.

I'm trying the email route since I HATE calling DirecTV as I always get clueless people when I call However I'm worried that down the road some software updated will "break" MRV over Ethernet and I'll be forced to buy the $99 "upgrade" I'm already pissed about the $3 charge but like everyone else my wife is HOOKED on this feature. I've been a DTV customer since '97 and this nickle and dime stuff is getting pretty old. I've got Total Choice Plus (HD + DVR) grandfathered package so I'm just going to cross my fingers someone at DTV pushes the right buttons to make it all happen.

Have you had any luck re-activating MRV with DirecTV?I am like you and just want MRV re-activated without anything being installed since it was working fine during the beta stage. I called D but the Rep couldn't just re-activate it without scheduling the $99 install, etc.We made need to wait for awhile when it becomes more mainstream OR call retention.

Any HELP is really appreciated.

Thanks,

I just got back about an hour ago and discovered that MRV was deactivated. I came here and found this thread about sending an email to DirecTV. I followed the directions and am now waiting to see how long it will take. Stay tuned.

Well! I just got off the phone with a rep from tech support. Phew!! What a unmitigated disaster. But it turned out good. It's on and I'm out 3.00 a month. First I had a woman in retention who was absolutely oblivious as to what to do. Then I called a regular CSR. No good. Then I opted for tech support and they didn't know how to do it. Until I started reading them some of the posts from this forum. Got a supervisor and what she did was turn my package off, add MVR, and then turn it back on. I have the Choice Xtra +HD DVR package, an expired package. This took over an hour between the 3 people I spoke to. But it beats e-mail so give it a whirl folks.

Well the email via the D* website worked. Interesting thing is that I had three different CSRs tell me my equipment was not eligible (HR23 and R22 w/ HD). I emailed via the website today around 2 and about 5:00 I received an email saying that they had activated Whole Home DVR. It shows up on my account online and beta is removed from the setup screen. I can see they still had to work something out though because they added it twice and it kicked it back out, same as had happened via phone on Tuesday. The third time they tried it today they must have found the problem because it is now active.

I followed the email instructions and we'll see what happens. I plan to keep trying until I get someone on the other end that actually reads the email provides something other than a canned response that has nothing to do with what I'm talking about. That seems to happen a lot. Fortunately this board can provide answers to about anything.

Well! I just got off the phone with a rep from tech support. Phew!! What a unmitigated disaster. But it turned out good. It's on and I'm out 3.00 a month. First I had a woman in retention who was absolutely oblivious as to what to do. Then I called a regular CSR. No good. Then I opted for tech support and they didn't know how to do it. Until I started reading them some of the posts from this forum. Got a supervisor and what she did was turn my package off, add MVR, and then turn it back on. I have the Choice Xtra +HD DVR package, an expired package. This took over an hour between the 3 people I spoke to. But it beats e-mail so give it a whirl folks.

ill pay the extra buck i dont care...itll save the hassle of calling back and trying to get them to "turn back on" choice xtra plus hddvr...as long as the channels are the same, 3 or 4 bucks doesnt matter, especailly when i am expecting a really good deal on sunday ticket...

Sent the email hours ago but no reply...so I decided to try and call...got lucky first guy enabled it no problem (I had already changed my package off of the Choice XTRA +HDDVR) and I was off the phone in less than 5.
Had to reboot to enable.

I'm glad to here it is working for some of you, I have called twice and both times they said it was added but it did not work and then they looked and it was removed for some reason, My account shows that it was added and removed 4 times. They said it was escalated and that I would receive a call when it is fixed. So far nothing and it has been almost 2 hours since the last call.

I also tried adding it myself through the website a little while ago and that was a no go also. It said it was added but doesn't work and doesn't show as active on the account.

Just called and turned mine back on. Very nice lady but took 15 minutes on hold. Note : I did end up doing a receiver re-boot and for some reason lost my Ethernet connection so booted the router also. Everything is back up. I love this HR24 it is much faster than my HR20.

Just to clarify, I have two HR21s. I had the MRV-beta working fine with these via my home network. I don't NEED any different equipment now, right? I see a lot of folks talking about HR23s (H23s) and HR24s (H24s).

Just to clarify, I have two HR21s. I had the MRV-beta working fine with these via my home network. I don't NEED any different equipment now, right? I see a lot of folks talking about HR23s (H23s) and HR24s (H24s).

No, you don't, but getting MRV turned on for your home network setup (instead of upgrading to DECA), can be ....well....challenging. Follow Doug's advice and submit via email, and hope for the best.

I got mine turned on via phone this morning, but since then, they have asked to do the email thing per Doug's instructions in the first post.

Well! I just got off the phone with a rep from tech support. Phew!! What a unmitigated disaster. But it turned out good. It's on and I'm out 3.00 a month. First I had a woman in retention who was absolutely oblivious as to what to do. Then I called a regular CSR. No good. Then I opted for tech support and they didn't know how to do it. Until I started reading them some of the posts from this forum. Got a supervisor and what she did was turn my package off, add MVR, and then turn it back on. I have the Choice Xtra +HD DVR package, an expired package. This took over an hour between the 3 people I spoke to. But it beats e-mail so give it a whirl folks.

Man, I going though the same nightmare now..... First CSR said they would activate it since I was in MVR beta testing. Hour later no MRV..... Call back CSR said they can't do it unless I upgrade. Asked to speak to supervisor. Sitting on hold now..... :mad:

Well... I ended up doing the package switcharoo that Doug mentioned, then I sent the email as suggested. I will see what happens. With a $140+/mo bill, I'm not sweating an extra buck, but yeah.... would have been nice to keep the older package (or not charge for MRV at all )

I just hope they are able to get it activated okay for me. It's funny.... we've been beta testing it since the very beginnings of MRV and although I tried it several times throughout to see it improve, my wife never used it. I mentioned a month or two ago (when the news came out here) that they planned to eventually charge money for it and my wife replied that it wasn't worth it... we don't use it. Well, I get home from work today and she says that she turned on the DVR in the kitchen and got set to watch a recording from the living room and got a message that the beta was over. "But I've been using that to watch all of my Ghost Hunter shows while eating lunch lately". Suddenly it was worth the $3. I'll just not mention that extra buck.

I appreciate it's frustrating. I went through my own version this afternoon. Nobody has had training for this. The best they have are the instructions from Doug. It's a totally inadequate system but it's the one we have.

It will all work out. Maybe this is why Doug has asked us from now on to email DirecTV to activate MRV with Ethernet wiring. My guess is the email gets shuffled to someone who knows what's going on and can do the setup correctly.

Man, I going though the same nightmare now..... First CSR said they would activate it since I was in MVR beta testing. Hour later no MRV..... Call back CSR said they can't do it unless I upgrade. Asked to speak to supervisor. Sitting on hold now..... :mad:

Deja Vu...

They even changed my legacy package to something else. Added MRV. And apparently when they change it back to the legacy package, it automatically removes MRV. The supervisor I spoke with said they were experiencing a lot of bugs in the system. His words, not mine. Very poorly executed rollout of this new service if you ask me.

Just wish my wife didn't have so many shows sitting on the dvrs. I might be looking at other options.

They even changed my legacy package to something else. Added MRV. And apparently when they change it back to the legacy package, it automatically removes MRV. The supervisor I spoke with said they were experiencing a lot of bugs in the system. His words, not mine. Very poorly executed rollout of this new service if you ask me.

Just wish my wife didn't have so many shows sitting on the dvrs. I might be looking at other options.

once they change package back it will dissapear but they can then turn it back on (basicaly they have to enable it a second time) and it will work..