It’s Win Win for e-mpower.it and Our Clients!

E-mpower.IT recently ran a feedback campaign during Easter. We wanted to find out just what our clients thought of our IT Support and services we provide. As a thank you, all completed surveys were entered into a prize draw; for a chance of winning an Easter hamper full of goodies to share amongst their colleagues.

Director, Jaffer Lokhandvala, commented, “When providing a service like IT Support, it’s always important to find out what your clients think of you too. Although we think e-mpower.IT do a superb job, confirmation via feedback surveys is a great indication of how people rate you. I’m pleased to say we scored an average of 90% in all areas with 93% of our clients very satisfied or extremely satisfied with the speed of service and 97% of clients were impressed with our ability to define and understand their needs. This is great to hear!” He went onto say, “Whilst good scores are important, it’s also helpful to have feedback on areas we believe we can improve on too. I find client-based feedback invaluable, especially since I consider our industry to be in the customer service business. It’s not just about fixing the problem in hand but also how you deal with your clients and the level of service your provide”.

In May, the winner of the prize draw was announced – Surrey based Team Frames Trade Ltd. Sharon Bignall, Managing Director was delighted to win, saying “That’s great news. Lucky us! We have enjoyed a superb working relationship with the whole team at e-mpower.IT and, are yet to hear one negative piece of feedback from our staff, which again endorses the excellent service e-mpower.IT provide.”

e-mpower.IT are based in Burgess Hill, West Sussex and offer IT support and guidance for small to medium sized businesses in the South East of England.

We are the specialists in handling your IT needs including: antivirus, software, hardware, backup, Cloud services and more.

E-mpower.it Reviews

The team at E-mpower IT have mastered the art of combining their technical knowledge with the delivery of a friendly, responsive and cost-effective service that has served St Peter & St James Hospice very well since 2007. I would have no hesitation in recommending their IT support services to others.

I have known E-mpower IT since 1999 when they helped me fine tune specifications for a new IT system which helped with a business merger of two businesses allied to the NHS. Working with them was enjoyable.... the team there has the correct meld of friendliness, professionalism and approachability which businesses should be able to expect....and it is excellent at de-mystifying some of the more technical, jargonistic aspects of IT. Latterly, in the sole owner SME sector, I have found no difference in E-mpower's responses......fantastic ( a word which, if checked in the mirror, is virtually always accompanied in its delivery, by a smile!
David Thomas

Peter Burholt, Director, Peter Burholt Ltd
E-mpower.IT has ably supported my consultancy business for over ten years, through both growth and nationalisation.
Peter Burholt Ltd advises clients on the development of catering and hospitality services throughout the UK. E-mpower.IT has given practical and focuses advice, and the on-line problem solving service has enabled the consultancy to fully function 24/7.
We require professional, up-to-the-minute advice from a trustworthy source. E-mpower.IT provides this and more.
I could count on one hand the number of organisations I would recommend to my clients. This has happened with great success. Surely, this is the best accolade to give E-mpower.IT?

We retained Empower-IT in 2001, to sort out the chaos caused to our IT systems by a City based firm.
This task Empower-IT did in double quick time and thereafter ensured that our systems ran smoothly under their watchful eye. Their customer service was always excellent, I cannot remember ever experiencing any frustrating down time.
They went on to build our website, that attracted 250 thousand viewers per month.
In 2005 we set up a subsidiary company offering WEEE compliance to our clients. Compliance was IT based and our systems were primarily designed by E-mpower-IT, enabling us to provide a successful compliance service with just 4 staff.
During the intervening period E-mpower-IT supported us with a management consultancy and frequently stepped into the breach when we needed outside specialist help on such matters as logistics .
Not just a supplier they became a valuable member of our team, during my time as the Director of Lighting Industry Federation and the Chief Executive of Lumicom.
Ernest Magog (Retired)