Frequently Asked Questions (FAQ)

1. What's the difference between OEM, Compatible and Remanufactured Cartridges?OEM Cartridges:OEM is an abbreviation for Original Equipment Manufacturer. These manufacturers produce the replacement ink or toner for copiers or printers and normally will put the manufacturer's name on the product, such as Canon, IBM, Sharp, Lexmark, Brother, Epson, etc.

Compatible Cartridges:Generic cartridges are specially manufactured to meet or exceed OEM (Original Equipment Manufacturer) specifications and high standards of quality and reliability and offer high-quality printing results. Manufactured 100% brand new, containing only new components, they are an economical alternative to expensive name-brand cartridges and supplies, and allow for big savings over brand-name cartridges and supplies. The use of Generic replacement cartridges does not void Printer Warranty, which is proven by the following US Congress New Legislation!

Remanufactured Cartridges:Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling and reprocessing process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling the toner or ink. Once the remanufacturing process is complete, the cartridge is then print tested, sealed, and packaged for resale.

Will using Compatible/Remanufactured cartridges void the warranty of my printer?No, the use of Compatible/Remanufactured replacement cartridges does not void your Printers Warranty, which is proven by the following US Congress New Legislation!

(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) The Commission finds that such a waiver is in the public interest.

This is your lifesaver for purchasing your inkjet cartridges at wholesale prices. Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

2. Are your products GUARANTEED?Yes, we offer a 100% Satisfaction Guarantee on all of our ink and toner products (please contact our store for details on our guarantee).

3. Do you have a product catalog?Due to the many changes in printers and cartridge designs we do not offer a catalog to our customers. We would however like to offer our customers personal service in sourcing their cartridge needs. At anytime please feel free to contact us by calling our store directly and we would be happy to provide a price quote over the phone. Please feel free to call our store at 526-2465 for availability of your replacement cartridge.

For our neighbor island customers we offer Insured USPS Priority Mail shipping at the postal service price with no additional markup or handling fees. What the postal service charges us is what we charge you (unlike mainland retailers who tend to mark-up their shipping charges as soon as they find out the customer lives in Hawaii).