Won't Allow upgrade

I just installed Zone Alarm Security Suite 2008 on my comp(its a dell with xp if that matters)
last week. I can't do the suggested upgrades....keep getting an unable to uninstall True Vector or something to that effect. Plus I can't open the control box to even run a scan. I uninstalled then reinstalled and it worked until I got another upgrade message....now I can't do anything. It is showing active in my tray, but I can't click it or anything.Pointers anyone???

Re: Won't Allow upgrade

<BLOCKQUOTE><HR>amandahidrogo wrote:
I just installed Zone Alarm Security Suite 2008 on my comp(its a dell with xp if that matters)last week. I can't do the suggested upgrades....keep getting an unable to uninstall True Vector or something to that effect. Plus I can't open the control box to even run a scan. I uninstalled then reinstalled and it worked until I got another upgrade message....now I can't do anything. It is showing active in my tray, but I can't click it or anything.Pointers anyone???

01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:

Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.

*Important Advisory: Deleting registry entries incorrectly may cause
serious problems to your operating system, which may necessitate the
need to reinstall it. Please make sure you are able to perform these
deletions correctly before you decide to edit the entries. If you are not
sure, you should seek help from someone who is familiar with editing the
registry.

For information about how to edit the registry in Windows, from your
desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
Topics. Under the Contents tab, click Change Keys and Values (this may
be found under the How to... section).

Also, you should always make a backup of the registry before editing it.
You can find this in the same section of the Help files.