Grand Oasis Cancun

5 Nights
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– All-Inclusive
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This rockin' resort is epic fun.Here, you'll get a big heaping helping of the cultural aspect of Mexico. For instance, y
...
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This rockin' resort is epic fun.Here, you'll get a big heaping helping of the cultural aspect of Mexico. For instance, you can enjoy a "Grand Mexican Experience" with a long list of delicious grub spots to go with it that features Mexican tequilas, Mexican wines and dishes from Northern Mexico, plus tastes from Los Agaves and Guadalajara Delights. There's a world-class golf course near. Gotta love that. The spa is fantabulous. Perfect for chillaxing and recovering from all the merriment you'll have here.
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"I must admit I was very hesitant to stay at the Grand Oasis after reading some of the poor reviews but this place was great. The grounds, the rooms, the service, the beach, the entertainment, and the f..." – YogaLover

644 out of 1,206 (53%) customers would recommend this product to a friend.Read All Reviews

Customer Rating

Value

3.4

Service

3.1

Beaches & Pools

4.1

Dining Options

3.1

Room Comfort

3.0

"I must admit I was very hesitant to stay at the Grand Oasis after reading some of the poor reviews but this place was great. The grounds, the rooms, the service, the beach, the entertainment, and the f..." – YogaLover

644 out of 1,206 (53%) customers would recommend this product to a friend.

All Customer Reviews

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August 15, 2017

Not the best experience.

First of all we didn't get the room package we chose. We thought we were getting the Ocean view but they gave
Us the Grand Oasis plus instead. There was a leak in the bathroom that they never fixed. Lots of restaurants but because of the package we were limited and some restaurants were closed. Advertising a lot of entertainment but there was minimal and some were canceled due to a boxing match . Food was ok. Staff was courteous and helpful.

I was surprised the resort is soo big. They have five buildings with rooms and lots of pools and restaurants. Many wet bars, music, shows.
A lot of young people (college students), but also ppl with kids and few older ones.
The rooms are not brand new, and this is not a 5-star hotel. But It did not matter since I was hardly in my room.
Overall I like the resort. It is close to all the attractions, parks, big choice of tours & activities. Shopping plaza 10 mins away.
The island is very safe and tourist-friendly.

I was extremely disappointed. I had been to the pyramid and absolutely loved it so I decided to take my parents for their anniversary and my sister for her birthday and was disappointed. My parents room had no air conditioning and the mini fridge did not work so we had to keep my dad's medicine in an ice bucket. My sister and my rooms air conditioner did not work yet the manager in his perfectly air conditioned office said it was working perfectly fine. I had to remind the maids to clean my room and stock my fridge. All of the check in staff had horrible attitudes and talked badly about the customers in Spanish, which little did they know I am fluent in. They also did nothing special for my parents or sister either.

The whole overall experience with Grand Oasis was horrendous. I was left with flooded rooms, no AC, bad food expect for the tacos at the food court, and horrific service. Everything that has occurred was just blamed back on me, my friend fell but it was her fault? They didn't want to help us because they didn't like my attitude? But they told me "my coworkers forget sometimes" "no you can't speak to a manager we have people to take care of this he is in a meeting" "oh well she fell and that's not our fault". No one cared that I felt u safe without a lock on my door, no one cared that I was devestated about spending thounds on a trip and was being ignored. I may have caught an attitude but that's because no one on this resort even gave me the time of day or showed any sort of sensitivity to my group's situation. You have a beautiful resort with so much potential, it is such a shame that it was ruined by the horrible service.

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114 questions, 486 answers.

Grand Oasis Cancun3 answers

Where are the SENS VIP rooms located? Will I get a black bracelet if I paid for sens vip all inclusive?

5 years, 67 months ago

Michaela77

These rooms have a view of the Caribbean Sea or the Nichupte Lagoon.

KellyCC

THE VIP ROOM IS LOCATED IN THE MAIN LOBBY ANYONE WITH A BLACK BRACELET IS ALLOWED THERE

SKITTLES1

Not sure about SENS, but you get the black bracelet at the Grand Oasis Cancun and can use it at the SENS. There are places at the Grand Oasis that only black bracelet wearers can get in.

theebomb405

Student/Youth Policy4 answers

I keep seeing this Student/Youth Policy at different resorts and am slightly confused on the policy...my boyfriend and I are planning a romantic, fun get away to Mexico...this is not a spring break trip and we are travelling just us 2. However we are 22 and 23 years old.. does this mean we can't stay here or is it just large groups of under 25 year olds?

5 years, 65 months ago

minnesnowta

For any resort that states a student/youth policy, even if there are only 2 travelers checking into the resort, if you do not meet the minimum age set by the resort, they reserve the right to cancel your reservation prior to travel, or reserve the right to deny you check-in at the resort.

KristinCC

I just came back from Grand Oasis Cancun and we did not have to pay the $25. We are both 24 years of age. I believe it is only during certain times of the year you need to pay that fee.

cam11616

I'm not sure about that one. I didn't see any policies concerning that, but then again I'm 44. I did see a lot of young people that didn't appear to be with their parents. I would think that you are ok, but one phone call to the resort should confirm that.

theebomb405

Yes you can stay here, BUT make sure you book in the GRAND OASIS where it's quieter (try to request the Paramid building). The other package such as regular Oasis attracts the crazy, partying springbreakers.

wlmich

I just booked pyramid sunset room, Do I get all inclusive for ALL? I keep seeing people talking about black bracelets?8 answers

5 years, 64 months ago

HUntsville, Tx

Unfortunately, we are not advised what color bracelet will be distributed at the resort.

MariaCC

You would need to book 'Grand Oasis' rather than just the 'oasis'

Holdoll19

yes- they give you a black bracelet so they know you are all inclusive

monag

If you booked the Grand Oasis you will get a black band. You can go VIP but from what I could see while at the resort it was not worth it.

trailbosss

Grand Oasis is the only place you want to stay at at this resort. It's all inclusive with a black bracelet given for full assess to every restaurant on resort (where Oasis you only have assess to 3 restaurants). Also being extremely respectful to staff gets you great things like walking up to 3 different restaurants on 3 different nights without reservations and getting seated. Tipping is appreciated and goes along way.

kwa1976

Black bracelet is for Grand Oasis. Oasis gets purple one and not everything is all inclusive for them. Although you pay extra for premium alcohol.

Mool

I had a black bracelet which meant it was all inclusive.

Traveler41

the black bracelet allows you access into the v.i.p lounge located on the lobby floor which has a late night bar,and about 2 restaurants that you wouldnt be able to get into with standard room purple bracelet....

abraham

what kind of beer is served as part of the all-inclusive?6 answers

4 years, 58 months ago

OH

While specific brands may vary, a selection of domestic (Mexican) and select international alcoholic beverages are available.

KateHCC

There were mini fridges in the room as part of the "all inclusive" resort they claim to be with 2 Sol beers when we arrived. We called for room service for more, to be told we were only allowed 2 beers per day in the room......All inclusive? I don't think so.....MOON PALACE all the way, any PALACE resort for that matter.

oasisagain

Dos X and SOLE? very good, and cold, on tap!

baseball17

SOL, and DOS Equix.

JTKI

Corona and Dos XX. Ran out of Corona while there. Not a big beer drinker but overall not bad.

Rcagg

They have Sol in-room for you, if you leave a note they will leave more Beer and less Soda. ;)

YogaGIrl825

Does the hotel offer a free shuttle to/from the airport?6 answers

Also, is the beer in bottles or cups?

4 years, 57 months ago

Bonni ;-)

Airport transfers are not included. The hotel is 25 minutes from Cancun International Airport

KellyCC

No free shuttle, i advise you book the round trip hotel transfer thru cheapcaribbean.com and no taxi's allowed to wait at the airport. And the beer comes in cups, no bottles. If they see you with a bottle, they bring you a plastic cup. Probly so all the drunks dont cut themself with the glass lol

Handro214

If you choose you can buy the transfers or purchase there. Also, the beer and drinks are served in cups.

Traveler41

No free ride and everything is in plastic cups.

theebomb405

No to the shuttle question. ? for the beer.

wlmich

The beer is served in cups!

Roxey

What cocktails are included with the grand oasis all inclusive?6 answers

4 years, 57 months ago

Ny

Unlimited domestic and select international alcoholic beverages, including house wines.

KellyCC

They had captain morgan but it did not taste like captain. Who knows what they put in the bottle. And that was only available at the bar by the beach or pool, we did not see it anywhere else. Lets just say, complete disappointment on the drinks. Oh, they offered the drink of the day, which was an amaretto stone sour or an electric lemonade, but I remember when I was 18 at a party and was afraid to drink a real man's drink.

oasisagain

ALL

Tony1970

Most are included with the exception of top shelf, Red Bull and a few others.

Traveler41

Everything that you can think of! They aren't loaded with alcohol, but they will give you as much as you want in a drink and will give you straight shots also.

theebomb405

Yes

wlmich

All cocktails/beer/wine are included however it is all 3rd shelf (very watered down)

Volley

Do you have any connection from Nigeria or Africa for flight2 answers

I am a Nigerian based in Nigeria

4 years, 56 months ago

Nigeria

Our website will only show US or Canada based flights. If you are from outside of those areas and wish to use our site, you will be responsible for finding your own flights to either the US or Canada and then building your own package from there. If you require further assistance, please call 267-895-5161 and speak to one of our Beach Experts.

KateHCC

no

ahodge

access to what is included6 answers

before i book for the 849$ for the travel dates of 1/4- 2/14 what do i need to no ? do i have acess to any where on the resort and if no what restrictions do i have? how many resturants and which ones do i need reservations for? is transportaion for me and my husband included in the 849? and what is the beach like, is topless sunbathing permitted?

4 years, 56 months ago

ar

For the specific pricing for your travel dates and departure city, you would be best to enter all of oyur travel information into our system and it will quote you the most up to date pricing. Transfers are not included but you can add them to your reservation for an additional cost. For further information on exactly what is included with your reservation/all-inclusive package, please check the resort's page on our web site as it will list all of the inclusions.

KristinCC

I didn't know about the upgrade to the "Grand" status but it was well worth it for $115 for three people. It allowed us to use all the services and eat at all the locations.
There is a long wait to book your reservation for any of the good, inclusive restaurants so make sure you go early and do it at least a day in advance.

drjen

Didn't see any topless women for sure. You get to go to all of the places at this resort and you can even go to places at the sister resort. We didn't even leave this one. Plenty of places to eat and drink. Airport shuttle is extra, but cheap and available online thru CC.com

theebomb405

Only the GRAND Oasis offers unlimited access to ALL of the bars and restaurants (17 restaurants - although some are actually snack bars). Airport transfers cost extra through Cheap Caribbean. We paid for private transfers so we didn't have to make stops at other hotels ($25 per person - well worth the $). Beach was beautiful. I think topless is allowed on all public bbeaches in Mexico, although I didn't see anyone topless on this trip.

wlmich

Cheap Caribbean utilizes Olympus Tours. Yes, transportation to and from the hotel is included in your package. As a single traveler, I am always concerned with my safety. When I exited the airport, Olympus Tours - Bright Orange Vest- were right there waiting. I did not have to find them they were literally calling my name. There are no restrictions to any restaurant on the premises. If you want to have a quiet dinner for two you simply make a reservation. There are so many buffet style restaurants located in the main pyramid and all over the grounds, you won't want to bother. The beaches are vast, clean, quiet, safe and secure. You can sun bath topless but keep in mind children are present.

Wendellbrnx

if you book the GRAND OASIS you have access to all the other oasis restaurants and pools and everything else they give you a black bracelet, but if you book with the other oasis hotel that is not the grand then you have restrictions. you have to make reservations to restaurants the day before and you have i think 18 to choose from and you can make as many reservations as you want i made 3 in one day :) i like to see what they have to offer
the food is actually pretty good but small portions but you can order more than one plate
the beaches are beautiful but i didn't see topless
i included the transportation in my package at the end before i paid it will ask you if you need transport and it will give you prices i think its like 40$ pp

RachelDlcruz

Is there an Adult Pool or section?7 answers

Is there an adult pool or section either at the pool or on the beach? and can you go topless?

4 years, 56 months ago

Utah, Usa

This resort does not have any adults only sections and typically in this case topless sunbathing is not allowed but please check with the hotel upon arrival.

KellyCC

There is an area where there are mainly college kids. The other side has families. I do not know if there is a topless beach but there was a topless sunbather laying by the pool that was not bothered.

MichaelMI

Did not see anyone topless the week we were there (1-24 to 1-31) The pool is so massive kids are no problem. Facing the ocean from the main building the left is the younger, louder, noisy side. Right is more subdued

OddJobAl

There are a few different pool areas. One pool area caters more to a younger adult crowd -- DJ, loud music, swim up bar. The pool area where we spent our time was a bit older, but also there were children as well. Swim up bar.

Jake65

The pool is normally open to all kids and adults.
So there is no separation as to an adults only section.

Berto

There is a "party section" for the younger crowd if you want to call it that and I did see one person topless at the beach although I cannot say I know if it was actually topless.

Traveler41

On the Grand side, there are families and children. Over on the Oasis side I did see a few people topless but am not sure if it is actually allowed.

Widge

what package do you select for the black vip bracelet?8 answers

we want to book the all inclusive with oasis grand and we want access to everywhere; from what i'm reading on these pages i need a black bracelet for that. i wasnt sure if that just came with the oasis grand or if it is something extra

4 years, 55 months ago

ohio

Booking at a Grand Oasis, rather than an Oasis, property will allow for more access to the amenities the resort offers; however, we recommend speaking with the resort directly to confirm the color they use for each section and if this varies between the room category.

LaurenCC

It comes automatically when you choose Grand category of hotel stay. Not included in regular Oasis stay but you can upgrade once you arrive if you didn't book in Grand Catagory.

Patricknyc

You definately want the black braclet !

fishhead

If you book at grand oasis you get everything if you book at another oasis you dont.

Tony1970

staying at Oasis Grand gives you the black bracelet

lmitch8721

You need to go to Grand Oasis Cancun

Ramona1234

We had black brackets and we just booked the all inclusive option.

Wayne711

Grand Oasis

wlmich

Our bracelets were clear. We had access to everything. I was told we would get black bracelets. Upon arrival the black was lower than the clear.

Justgirls

What's the difference in the rooms between the Beach front room & the Pyramid? I understand the Pyramid is in a different building but what else?7 answers

4 years, 54 months ago

pg

Each room category displayed on our website contains a link which offers further information of that specific category's description.

MariaCC

The beach front rooms in the building closer to the ocean are a couple hundred feet closer to the water and look right onto the beach and the sea.

Cancunster

Pyramid rooms are about 35% bigger but they do not offer the same view as the towers 1 and 3. If you are a party person, tower 1 is for you as it is near all the stage and music late at night. If you are looking for a quiet room, tower 3 is for you. The puramid tower is oce but is ocean view to the best where towers 1 and 3 offer smaller rooms but are truly real beachfront and not only beach view.

Nathahari

The pyramid rooms are bigger and newer. The ocean front rooms are small, but the view is wonderful.

Lovethesand

I think the buildings that house the beach front rooms are quieter. I didn't stay in the pyramid (I had beach front) but they do shows there at night and it got very hot and was loud when they were performing. A lot of spring breakers might also stay in the pyramid but I can't confirm that based on my stay.

jgrace31

The pyramids rooms are 30 times better

Ania12

Beach front hotels are full of low budget rooms and are typically located in the noisier area of the hotel.
The pyramid rooms are the more upscale and there are in a central location for all restaurants.
My opinion go with the pyramid hotel rooms, my wife and I went there and we were very please with the service.

Berto

We stayed in the Pyramid. I felt like it was a much farther walk to get to all the activities and there is only one elevator which was on the other side of the hotel and we were on the 5th floor.. After we got to the room I went back and requested a room by the beach but they would not change our room.

FUNINTHESUN21

Are the fishing activities expensive?3 answers

My husband is not a beach person. The only thing I can get him going with me is fishing.I would like to know the 3 days fishing expenses.

4 years, 53 months ago

Independence MO USA

Pricing for fishing excursions vary based on which excursion you want. For more information and pricing please call us at 1-800-915-2322.

CaitlinCC

Your best bet is to add a deep sea fishibg package when you buy your trip. I belive there are several to choose from, and they look fun by the way. If not you will have people at the hotel to book the extras for you. If ordered through CheapCaribbean they set it up with a third party tour group for you and all you need to do is meet with that companies represenative at your hotel. Very easy do do.

Saber39

I just came back from Cancun and went fishing for one of the days. It's usually starts around $100 per person to deep sea fish for 4-6hrs. More hours more money. It's usually cheaper for more people too. We had a family of 6 so we were able to buy out the boat for ourselves for about $520. Be prepared for a very rocking boat. There were big waves. 4 out of the 6 members of my family got seasick within the first hour.

Jezika

transportation to/from airport8 answers

Is there transportation provided by Grand Oasis or should I expect to make this an additional cost?

4 years, 53 months ago

NWIndiana

This resort does not provide transportation. However we do offer round trip airport transfers for an additional cost. For more information and pricing please contact us at 1-800-915-2322.

CaitlinCC

No transportation is provided by the hotel. You can expect to pay about $30 in taxi fare to go from and to come back to the airport. Nath :)

Nathahari

Transfers are additional costs. We paid extra for airport service and nearly didn't make our flight home because they were late.

pete14

You need to make your own transportation. I used Olympus Tours

Lovethesand

You can rent a car or taxi or book it before you go with a transport service

Wayne711

There is no ground transportation provided by the hotel. Its best to have this set up before you get to Cancun.

JPar02

This is an additional cost.

Traveler41

Additional, about $20.00 per person on this site. It is an add on at the check out process.

theebomb405

Is smoking allowed on property or in room?8 answers

4 years, 52 months ago

nebraska

Outside only

AdvidBeachLuvr

Yes

RIvacagroup

Most resorts do have designated outside areas in which are allowed for smoking.

MariaCC

smoking was allowed on the property. I don't believe smoking was allowed in the buildings.

Jake65

Saw people smoking all over the resort - I'm a non-smoker so I cannot comment on the rooms.

ecm12345

Cigarette butts are all over, even where the children play.

sandb06

Everywhere. I don't care for people smoking and dumping ashes in the pool, but there were idiots there doing it.

theebomb405

They do have smoking rooms , you have to request them and smoking is allowed anywhere outside. but, not the clubs.

FUNINTHESUN21

There is smoking ...but not in restaurants.

Albiguns

Is Biodegradable sunscreen a requirement?6 answers

If we do not go into the ocean, is normal sunscreen allowed ?

4 years, 52 months ago

GregB

Please contact the hotel directly for information on resort policies. You may reach them via email at: info@oasishotels.com or by phone at: 1-800-44-OASIS ext. 808.

BILLCC

Only in the areas were you snorkle with fish.

wmphotos

I used normal sunscreen. They asked us not to apply any before scuba diving, but that was the only time anything was mentioned about it.

theebomb405

no it should be at least 70.

joyced

Biodegradable sunscreen is not a requirement in the pool or the ocean

Runnergrl

Regular sunsreen is allowed at the resort but biodegradable is required for some of the tours like the eco-parks. We went to RIO SECRETO (underground caves) which was AMAZING. No body lotions, sunscreen, oils etc... are allowed which can harm the envirornment.

wlmich

Is there shopping around or in this resort?7 answers

Usually some resorts have their own shops or a market place outside. I was wondering if this resort had any?

4 years, 49 months ago

Sabrina

The resort is approximately 30 minutes from the downtown Cancun area.

CoryCC

Yes, Sabrina there is a quaint shop located in the Hotel Atrium but the prices are ridiculous. If you really want to get the most for your money, the shopping area is only a bus ride away. I could not believe it. You catch the bus directly in front of the hotel. You pay $1.00 as you board the bus. The bus #R2 will take you directly to Market Place 28. It's about a 25 minute ride but enjoyable. At 28 Market Place you have several vendors selling everything. If you want to shop, Gucci, Prada or Luis Vuitton there is a upscale mall that prior to Market 28 which is to die for. The return bus runs every hour on the hour and will take you directly back to the hotel. Have a safe trip

Wendellbrnx

Yes there is one store but all is very expensive and the lady who works there is very rude. You can take a local bus or rent a car to go to the mall. Many folks did but I did not care to venture away from the resort.

Rcagg

One shop in hotel and its kind of expensive. A few stores about a block down. Best bet is to take the bus to shopping area. Cost is $1 and gets you there quickly.

Jokristy

not really any shopping at the resort but shopping mall within 5 minutes ride the local bus for a dollar . great deals there

bdaybeachbum2013

There were a few small hotel souvenir shops. We took the bus into town, its only 8 pesos (1$) per person and they will take you any where you want to go. We went shopping in Wal-Mart, market 28, and by Coco Bongos was a lot of nice shops. Some of the buses were air-conditioned too..

FUNINTHESUN21

There are 2 shops @ resort and a marketplace close by (Ride Bus to get there $1 each way).
There are restaurants & XOXO stores within walking distance.

Albiguns

Bringing a DVD player3 answers

If I bring a small DVD player with the necessary cables, would I be able to hook it up to the TV? I know some hotel TVs don't offer outputs. Hoping someone knows about the units here. I'd rather bring my small, cheap DVD player than my big, expensive laptop since I only want to watch movies.

3 years, 47 months ago

LisaLisaLisa

For more information about bringing a DVD player to the resort you will have to contact them directly. Here is their contact information:
1-800-44-OASIS, ext. 808 to 818.
or e-mail: customerservice@oasishotels.com
Thank you!

LizCC

No hook ups

SAMToledo

They have flat screen TV's so you will be able to hook up a DVD player

the swim up bars close around 7pm and the rest of the bars close maybe around 4ish but im sure they have a couple that dont close

jimbo1227

Does this resort offer kareoke?2 answers

3 years, 43 months ago

columbia,il

This resort has 14 bars and lounges. For more information please contact the resort directly at es.oasishotels.com.

LisaCC

no

lkstelle

Do they serve top shelf or premium alcohol and beer5 answers

Brands like absolute jackdaniels corona beer

3 years, 42 months ago

New york

Unlimited domestic and select international alcoholic beverages, including house wines are included in the all inclusive price at this resort.

BethCC

Do not drink alcohol

moeskimoe81

Yes - but you have to pay for it.

lkstelle

top shelf alcohol
not included, but for $7 a drink extra you can get it.
corona?

TeamBB

NO! The alcohol quality was terrible

Justgirls

I only saw 2 bars that stock top shelf liquors, one is the Bleu Lounge (not exactly sure of the spelling) near the Havana Club; and other is the bar inside the Kinky Night Club. All the bars carry only 1 beer, Dos Equis; tho my room is stocked with Modelo. I didn't see any Corona - yeah so much for "find your beach" =)

Fluff1

how much to rent golf clubs3 answers

3 years, 42 months ago

joeh

Golf Club rental pricing changes day by day; we suggest contacting the resort directly to find out at 011 52 998 881 7000. You may also contact our Beach Experts for any questions you may have at 1.800.915.2322.

SamCC

$20 for 9 holes, $40 for 18 (which is basically playing the 9 holes twice, since it is only a 9 hole golf course, par 3)

lkstelle

$20 for nine holes.

TRAVELGEEK7

In-room safe7 answers

Is there an extra charge for the in-room safe?

3 years, 41 months ago

Iowa, USA

Yes there is an additional charge for the in room safe.

LizCC

No it is free to use the in room safe, there is no extra charge.

LaMc

$7 a day

TeamBB

Yes, there is an extra charge for in room safe and WiFi. This hotel is horrible.

Amaly

If you booked at the Grand Oasis there was no charge for the safe. If you booked at the regular Oasis, I believe there is a charge of about $4-$5, which you pay when you check out.

Rudyg

Safe is in the room they will give you a key and lock when you check in

Brian3458

Everything I read said it would be $8/day, however when I checked in I got the safe free as a cheap carribbean perk

Widge

How much extra is the wedding service?1 answer

3 years, 40 months ago

Va

We are unable to advise on Wedding services. You will need to contact the resort for more information.

Is wifi included at the grand oasis cancun? If not, where is the nearest place with free wifi?6 answers

3 years, 40 months ago

Colorado

No free wifi. You can pay for it by the hour on up. We bought it for 5 days for $30. The neighbor hotel had it available, but we didn't want to sit out there to use it.

Wolverine123

No Wifi is not included free, but you can get it for a price.

LaMc

The resort does offer Wireless Internet Access for an additional charge. For more information regarding this charge, we do suggest contacting the resort directly as they would be best to assist. The email address to Oasis Hotels to contact them directly is info@oasishotels.com.

MariaCC

Yes - but you have to pay for it.

lkstelle

No, we didnt find any free wifi our entire stay. cheapest was $15 a day

TeamBB

its not include but can purchase for a fee of $30 for 5-7 days

meggo

Is there a clothing optional area at the resort or beach?5 answers

3 years, 37 months ago

Len

Evenings a collared shirt is recommended for men. Mostly casual.

RichFromCoralSprings

Not at this resort. However, you can give us a call at 1.800.915.2322 to speak to one our Beach Experts who will be able to find the resort that fits your needs perfectly!

SamCC

No, this is a "Family Resort".

Albiguns

NO

tburg

No there isn't

Blaw

Is the golf course on the property or how far is it?3 answers

Do you have to be shuttled or is it in walking distance? What are the fees for cart rental? It states golf "included" and we have clubs, so only greens fees apply at certain times of day, correct?

3 years, 36 months ago

Mandy

A nine-hole, par-3, golf course is located on the property. Greens fees are included and equipment is available to rent. Please remember that this special rate is subject to change.

LizCC

Course is a Par 3 on site...green fees are included.
The day we played...early morning so it wasn't hot...we were the only ones on course.

Albiguns

in front of the hotel.

TRAVELGEEK7

How to avoid waiting in line to check in when you have a VIP check in promise?3 answers

I've waited in line to check in before they noticed we had vip standing.

2 years, 34 months ago

VT

You would need to check with the resort staff or Concierge upon arrival for the VIP check in. This is only available in the PLAYA II Building (closest to beach) and the PYRAMID building.

KristenCC

We got the vip check in, took about 10 minutes, but it didn't seem to be a line at the regular check in either.

jrammel47

Hello, We were there 2 weeks ago. We purchased "The Grand" unfortunately, this limited us on the restaurants/bars we could dine at...we didn't know that when we bought. but, it did provide us access to private VIP check in room and a Consieer for fast/convenient check out. Although, we still had to stand in line with other VIP check in people but it was MUCH FASTER and it was nicer stocked with drinks and little pastries. Good luck, we are not returning. P.S. Make sure your new swipe key cards work. Ours seldom did.

RickieNickie

Beer?5 answers

What are the beers offered at this location? We don't like hard liquor so this is an important topic

I saw people drinking bud light and coors light, we didn't drink any beer. Not sure if you have to have a black wrist band for that.

jrammel47

One beer only, they said it was Duos XX but I don't think so, we walked across the street and bought Corona. Next trip I will make sure there is a choice of beers. They do put some in your room, we had 2 Heinekens

Justgirls

The only beer I saw on tap was Dos Equis, if you stay at the grand your minibar will be stocked with Heineken, Sol and Modelo

Widge

Dosequis on tap, coors light and a couple others in your room. Depends on which bar you go to.

Islandloversmn

holy week2 answers

What restrictions are during holy week.

2 years, 33 months ago

redsoxs

In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music. For more information please contact the resort directly.

CaitlinCC

Prefer the Riu hotels.

Yampalin

According the site and resort, motorized water sports are more limited during Holy Week.

zumariposa

Does the package include fees for youth/spring break travelers?2 answers

On the hotel site there is a note that the hotel does not accept travelers under the age of 25, who are traveling without a legal guardian, and if they are there they are required to pay an addition $27/person fee. Does the travel package include these fees?

2 years, 32 months ago

Washington DC

No, these additional fees would be paid to the resort directly upon check in.

KristenCC

The hotel will be crazy for spring break. They were guiding a huge stage just for it! Please don't take your parents there during spring break. We found the resort too young and there wasn't any spring breakers yet.

Justgirls

Who has access to the Beach Club3 answers

Do black bracelets allow you in the beach club corded off area?

2 years, 32 months ago

Danita

Guests booking at this resort through CheapCaribbean.com enjoy additional VIP status benefits.
Benefits include:
•Sian Ka'an category amenities, including additional beer, liquor and snacks.
•Free bottle of wine in room
•Beach towels in room
•Free in room safe
•Coffee, water and welcome cocktail service in the separate check-in area
•Internet Stations
•US Magazines and Newspapers
•Lounge Area
•Oasis Plus concierge service
For more information regarding the Beach Club please contact the resort directly.

CaitlinCC

We had black bracelets and could do anything on the resort.

tburg

No, we had clear bracelets that said pyramid club. These got us in everywhere, along with tips.

Justgirls

Not sure. Had the grand plus bracelet

Garbear

How far is this resort from Playa del Carmen and approximately how much would it cost to get there?2 answers

2 years, 31 months ago

Denise

This resort is located about 37 miles from Playa Del Carmen. Pricing is subject to change for taxi service.

CaitlinCC

I heard it was about an hour drive, never took a taxi.

jrammel47

What are terms for the cancelation of the booking?3 answers

2 years, 31 months ago

Leo

Please call our customer service department at 1-800-915-2322 for more information on cancelation.

CaitlinCC

I'm not sure, we never had to cancel any vacation.

jrammel47

It depends on if you purchased the travel insurance and which one you purchased. I'd recommend the cancel for any reason insurance.

StevieD

up to 24 hrs of your arrival with Cheap Carribean!

ohiovisitor

What were the best 'reservation' restaurants on the property?5 answers

I'm heading to the Grand Oasis Cancun soon and would like advice on best restaurants and dishes.
Additionally, there have been conflicting answers about the drink situation, if I order a margarita, is that included? Are all types of beer included?
Thanks!

2 years, 31 months ago

Widge

One of the most popular restuarants at Grand Oasis is Cocoa Seafood. Yes, all alcoholic beverages are included in the all inclusive pricing.

KristenCC

yes drinks are included beer, wine and margaritas, shots etc.... no top shelf though.... only one restaurant requires res I did not go there so I am not sure how it is... I did not like lunas... the radizzio? was pretty good, go to the market for breakfast

amyss

we never paid for alcohol while we stayed there and drank lots of different drinks.

tburg

All the alcohol was included. They only have one kind of beer, the quality of alcohol was terrible. You need to find good bartenders and tip them. The sushi was great as well as Cocoa, the only restaurant you need reservations for was okay. Overall we found the food to be great, and that is saying something for Mexico

Justgirls

For breakfast a buffet is always the best. Do not eat at the one near the Italian joint.. But the best one is Le Buffet. For lunch you can do the buffet again at Le Buffet, but Hippie Chick is cool and there are a ton of the other restaurants that are good. For dinner our favorite was Cocoa. It was a 5-course meal with your choice of steak fish chicken. It was so good we ate there 2 times. Btw the Cheesecake was the best.

Tennesseetrippin

All drinks are included. There is only one type of beer on tap available (XX lager). They restock your mini fridge with 2 waters and some beer (for free as well). It depends on which tier you have for the restaurants available. We had the Grand but not the Pyramid access. Try to avoid the buffet. HIPPIE CHIC GRILL was okay for lunch (men must wear a tshirt with short or long sleeves to enter). BAHIA RODIZZIO had really good meat and was probably my favorite.

SD92123

What is the music like at the bars and night clubs?5 answers

Techno? Spanish?

2 years, 30 months ago

Natalie

They play a wide selection of music. They will include US hit music, as well as techno and Spanish music.

KristenCC

The outside music during the day was all spanish, but nobody cared, it was a blast.

jrammel47

Terrible

Justgirls

Depending on where you go. On the resort, spanish, hip hop, top 40. Offsite at the clubs EDM is played.

ElViajero

Both

Giraffe44

Rap, Latino Mix

PageOne

Do you have elevators?5 answers

2 years, 30 months ago

Stacey

Yes but only in the individual buildings. Do not go if you don't like to walk. We stayed on the 4th floor, I walked up the stairs everytime

Justgirls

Yes the Oasis Cancun has elevators to better access the guest rooms and other parts of the property.

CCGreg

Yes

MickyCee

Yes but they hold about 4 people max. We had a bell boy assist us with our luggage.

Traveler413

They do have elevators. In the building we were in, however, no matter which floor you are on, you always have to walk up at least one flight of stairs to get to the floor the elevator is on. There are no rooms on the level you walk in on, just an entry way - then stairs going up or down to rooms. Luggage must be carried at least one flight of stairs.

QUIETTIME

Are there elevators for rooms on higher floors5 answers

2 years, 30 months ago

Mama Bare

Yes there are elevators at Grand Oasis.

KristenCC

yes there is

ORodriguez

There is in one of the main buildings. I never went up floors in the ocean front to see.

Islandloversmn

yes. With no air conditioning.

DaDa

Yes

ElViajero

Im going to the grand oasis cancun for 6days, how many rstaurant wih reservations can i go?5 answers

I am going to the Grand Oasis Cancun, and want to know how many resrvations restaurant will i be able to go, also it is hard to get a reservation? Some people said that you have to wake up really early to book something, is that true?

2 years, 30 months ago

Yoski

We suggest you make dinner reservations upon check in, so you do not have any issues getting dinner reservations.

CaitlinCC

14 restaurants the food is amazing in every one except dos lunas everybody else seemed to love it but me and my friends hated the food. There is only one restaurant that you have to make a reservation for and i heard it worth it you have to be waiting on line at 6am a day before to make it.

ORodriguez

No need for reservations except if you want to go to the fancy ones that you pay extra for. Our bracelet is black which included 10 restaurants and 10 bars I think. We bought all inclusive package but the fancy restaurant like " the white box" and "maki" you have to pay extra to dine there. To be honest, the restaurants included in our package are nice enough, depending on how picky you are with food though.

Cancunlike

No reservations were required at any of the restaurants I attended, but unless you do the Pyramid booking (clear wristbands) that include all dining options (all VIP) you can't visit some of the restaurants...

Tcooler

The pyramid package has 2 with reservations. I had the grand package, and could go to most restaurants with no reservation. It was great because we could always eat where we wanted to, but there was usually around a 20 minute wait.

Straver

is Grand Oasis Cancun a party hotel?5 answers

My husband and I going to the grand oasis cancun in May, im just wondering is this hotel really loud? And a lot crazy people? We are young but we like to stay calm and enjoy without drama or craziness, please share your experience. Thanks

2 years, 30 months ago

Boston

During Spring Break, the resort is loud and tends to be more of a party hotel. Since you are not traveling until May, you may not experience a huge party atmosphere, but its not until the summer months, where there are more families there than young adults.
If you are interested in changing resorts, please contact our office at 800-915-2322 for more information.

KristenCC

There are sections. Stay at The Pyramid. It's not loud there. I stayed there during spring break and no issues. Ask for ocean view room

DJVersus

We just came back and they were wrapping up Spring Break, so it was kind of crazy on the Oasis side. The Grand Oasis side was pretty mild and quiet.

Tinkfan

YES!!!!! The cab driver said it is the #1 party location for spring break. But they also divide the resort in 2 but the partiers do wander over to the more sane side of the resort.

Islandloversmn

Skip this resort. We just got back from there and it was 75% college kids singing in the hallways until 3 in the morning. Hotel security was nowhere to be found.

TP1234

What is the best Oasis Hotel in Cancun?4 answers

I'm trying to figure out where to go, I have seen a lot of different Oasis hotel but not sure which one will be best for me, I'm looking for a place with good food, and activities in the afternoon or night, I would like a hotel where you can have fun but also be able to find a quite place to relax. Any advice?

2 years, 29 months ago

United States

For more information please call our beach experts at 1-800-915-2322.

CaitlinCC

GRAND OASIS CANCUN, AMAZING PARTIES but it is also great if you just want to relax. It's so big that you wont hear the noise.

ORodriguez

Grand Oasis.

Dmactavious

Do not go

laverne

Is Grand Oasis close to Gran Oasis Cancun?5 answers

I'm going to Grand Oasis, I would like to know the distance between Grand Oasis Cancun and Oasis Cancun? Ho many mileage?

2 years, 29 months ago

United States

These are part of the same complex. The distinction is in the amenities and possibly the room location.

CCGreg

They are all in the same resort no more than 300-400 feet from each other

DJVersus

They are sort of one in the same. The only difference is that if you book at "Grand Oasis" you can go to all the bars and restaurants. If you book "Oasis" you can only use the bars and restaurants that are at that end of the resort.

Tinkfan

The property for the Grand Oasis and The Oasis are the same. The lobby areas are different. We stayed at the Pyramid at the Grand Oasis.

Jimpala

not miles. Its the same property just separate building. about a 5 minutes walk

TropicsTan

Is safe to co to downtown Cancun for shopping?5 answers

Me and my husband are going to the Grand Oasis Cancun, however we would like to go to any mall or maybe down town to shop or get to know more the city, however we are really scare, this will be the first time in Mexico, and im not sure if leaving the hotel is a safe and good idea, what you guys think about this? Is safe to take the bus or taxis? And how far is the closer mall from Grand Oasis Cancun?
Thanks

2 years, 29 months ago

United States

The area in general is safe to take a taxi or bus and walk around in. There is a mall located within 5 minutes of the Grand Oasis Cancun.

CCGreg

Yes it is so safe! You can take a taxi for 15 bucks or the public bus which was really safe for 1 dollar! You can't beat it. The buses run every 5 mins and the last bus from downtown is at 5 am!

ORodriguez

Absolutely safe. All of Cancun is very well lit and protected night and day. There's a reason millions of tourists go there year after year. We walked from our hotel and took a bus. The bus ride is only 1 US dollar per ride and they circle the strip every 15 minutes. You can't go wrong. They will bring you to any of the malls or shops. I do not recommend renting a cab. Not worth it.

Perm

We did not go shopping at any of the malls but my experience was that we felt very safe around Cancun. Tourism is their lively hood and I wouldn't believe you would have any issues when shopping at any of the malls in the area. Get suggestions from your agency while there at the hotel. Very pricey though. We took a taxi to a neighboring hotel less than a mile away. Cost 10$ for the trip one way. Our next visit to the same hotel, we walked.

Jimpala

We took bus to the Isla Mall and it was an easy and safe ride. It was a very americanized mall. Bus ride took about 10 minutes.

TropicsTan

Safe fee?5 answers

Hi there,
I was reading someone asked about safe fee, there is different answers, some ppl said that the safe is free other said that is not, when I went to the room details in cheapcaribbean, it does say that there is free in room safe, so how come it says something in your website but is not true?

2 years, 29 months ago

United States

This resort does offer in room safes for an additional charge. For pricing please contact the resort directly.

CaitlinCC

Depending on where you stay and what package you got, when I went I had VIP so I had everything included. So there was no fee for my safe. I stayed at Grand Oasis Cancun, the most expensive one. The black bracelets get vip which includes the free safe.

ORodriguez

Safe is absolutely free through cheapcarribean.com. I just returned and I didnt pay anything extra.

Perm

We didn't have to pay for the "lock" for the "safe" because we booked through CheapCaribbean. However, other tourists that we spoke to who booked through other websites had to pay $8 a day for the lock.

Tinkfan

The room safe was free for us. Might depend on the package you purchase.

Jimpala

Excursions3 answers

Which of the snorkeling tours is the best? I want the Catamaran with party, drinks, and snorkeling all together. Anyone?

2 years, 29 months ago

Perm Dogg

For more information and pricing on excursion please call our customer service department at 1-800-915-2322.

CaitlinCC

Just got back yesterday and would recommend the trip offered through Cheap Caribbean. We went on a catamaran to a specific site to view underwater statues. If you are looking for a more "natural" snorkeling site, I can't really help you.
After snorkeling, there was plenty of parting and we stopped at a small island for shopping and or beach time for about 90 minutes before motoring to another location for lunch.
On the way back the sails were raised, drinks flowed and the crew entertained us with their dancing.
BRING SUNSCREEN and don't forget to use it.

cacci

At the resort we booked SAMBA for our Catamaran ride, snorkeling and day at sea. It was good. It was a long day and Catamaran can be hot if you don't get the one with the shade in the middle. We loved the Island of Woman. The buffet was so/so. Eat at the little pubs on the free hour you have on the island. Food and ice cold beer were great!

PattyO

What are the pool hours?5 answers

2 years, 27 months ago

qc

For the most up-to-date information on pool hours, please check with the hotel directly. You may reach them here: http://oasishoteles.net/contact-us

BILLCC

pool hours vary per time of year; normally this would be dawn until dusk.

CCGreg

The Pools were open from when you wake up, as early as 6am, and usually no one was in it after 730/8pm.

Rachh

0800-2000 (8:00am-8:00pm)

Jimpala

8:00am - 8:00pm

Jimpala

7am-9pm

Olguita

HOW FAR IS THIS RESORT FROM THE AIRPORT6 answers

2 years, 27 months ago

SHARON

30 minute taxi ride

treydapa

20 minutes

40thBirthday

It is about 20 mins from the airport. Its a little longer though if you share transportation. I would recommend getting a private transport.

Rachh

Depending on the time of day, 15-25 minutes.

Jimpala

It's pretty close, I can say around 15 minutes, no more .

Yoski

Grand Oasis Cancun is located in the Cancun Hotel Zone, 20 minutes from downtown Cancun and 25 minutes from Cancun International Airport (CUN).

BILLCC

What is Sian Kaan Ameneties5 answers

So if i book next the grand oasis, does that give you access to the sian kaan beach club, white box, and cocoa? or is that just "pyramid"....

2 years, 27 months ago

nj

Sian Ka'an doesn't hold any particular meaning, other than it is the name of the biosphere reserve in the area. It is being used here by the resort to mean a special status which includes additional benefits.
The amenities listed on site are the benefits you would receive:
Additional beer, liquor and snacks.
Free bottle of wine in room
Beach towels in room
Free in room safe
Coffee, water and welcome cocktail service in the separate check-in area
Internet Stations
US Magazines and Newspapers
Lounge Area
Oasis Plus concierge service

CCGreg

Just the pyramid

Myks

you need to upgrade to the pyramid package even if staying at grand oasis to get access to those. Good to know that white box requires reservations sometimes. They did not tell us this until we walked up to door one night

TropicsTan

We just got back and we had Sian Ka'an amenities and stayed in the Playa 2 building with ocean view. Make sure you check in at the Sian Ka'an club which is directly to your left as you enter the main pyramid building. DO NOT go to the main check in lobby. If you get clear bracelets then you get access to EVERYTHING.

burnee523

Ypu must book gran Oasis cancun pyramid in order to have all the access

Olguita

Does the grand Oasis offer snorkeling with the all inclusive package? If not what do you suggest?5 answers

We are wanting to snorkel during our stay there according to our travel agent all water activities are covered as long as they aren't "motorized" activities.

2 years, 26 months ago

Louisiana

Below is the list of water activities this resort offers. You can also purchase snorkeling excursions at an additional cost.
SPORTS/ACTIVITIES
Water
•Paddle boats
•Kayaking
•Surfing
Available for an additional charge:
•Motorboats
•Jet skis
•Scuba diving
•Deep-sea fishing
•Water aerobics

CaitlinCC

Hi Louisiana,
I just got back from a 5 day stay with my boyfriend at the Grand Osasis, and they do not offer snorkeling as part of the all inclusive package. However, we were able to do snorkeling, zip lining, kayaking and more at an island called Isla de Mujeres. We booked a VIP package with our hotel. It was a great deal, which included the Roundtrip ferry, all food and drinks and all activites mentioned above. Also, includes an exclusive locker and shower room just for VIP members and a separate lounge with pool, jacuzzi, and beach chairs. On the ferry it also included a Continental breakfast. We had a great time, the name of the park is Parque Garrafón. Hope this helps, enjoy your vacation!

TravelingisaLifestyle

Yes, this is true.

ElViajero

you wouldn't do it at the hotel itself, we had to walk down the street to the place called aqua world and do the activities there, it isn't far from the hotel. And yes it doesn't cost to do it.

skiplove

Water sports are offered, however not on the resort. The waves at the beach for the resort are much too rough for snorkeling, or even just enjoying playing in the water. The sports are offered at AquaWorld which they tell you is "just across the street." It is across the street, and then a walk - 20 minutes. These activities are done in the lagoon which is much more calm. We never took advantage of it because of the inconvenience. We did go SCUBA diving once with AquaWorld - ok, but felt very rushed on the boat - not as safe as I would like.

QUIETTIME

Is it close to any achaeology sites?5 answers

2 years, 25 months ago

af

There are several on the island that are a short drive away. yku can also take a ferry in town across to Playa Del Caremn and visit several ruins. We went to Tulum and it was absolutely beautiful!

turtle71

Tulum, Xelha and Chitchen Itza are all relatively close and may also be booked in advance as excursions.

SalCC

Tulum is about 1 1/2 hours away and Chichen Itza is about 2 1/2 hours away.

burnee523

Tulum and Chichen Itza will be the closest sites. Both are not close to Cancun proper. Tulum is about a 2 hour bus ride while Chichen Itza is a bit longer but well worth it.
Tulum is on the coast so has a wonderful cooling breeze.
Chichen Itza is in the middle of the jungle, the pyramid being in a huge open field, and can be extremely hot depending on the time of year you travel. Expect the temps to be at least 10 degrees higher there than in Cancun.

Cancungirl2465

No we rode four hours to see the 7 Wonders of the World.

Washoe

Do you help with problems that occur on the trip?5 answers

I have just booked a trip to the Grand Oasis Cancun. If we have problems with the hotel, will CheapCaribbean.com help with the problem?

2 years, 25 months ago

insuranceladyy

If you have any issues while you are on vacation you can call and speak to one of our In Destination representatives who will assist you while you are on vacation. They can be reached from 5am until 3am EST.

LizCC

We were upgraded by the hotel because when we booked we were given a standard room and the next day the hotel took care of us.

fnygrl37

Just came from there, they have representative during business hours on property.

Eden2016

CC.com was of very little help in dealing with our issues at the Grand Oasis.....hope you have a better stay than we did.

razorpenn

I had numerous issues and it was like every man was on their own! Good luck, book a car rental and just get out everyday. The hotel service is horrible, you will see.

EdAce

swim up bar5 answers

is there a swim up bar?

2 years, 24 months ago

Jessi

Yes. Im not sure 2 or 3

Maria10005

The hotel features a 300-meter, free-flowing swimming pool, one of the largest in Latin America, that also boasts three swim-up bars.

SalCC

They have 3 swim up bars

Olguita

Yes

Cancunlike

Yes. Only one bartender and caters to tips.

Klp1

are beach and pool towels available?5 answers

1 year, 23 months ago

denise

Beach chairs and towel service is available.

TimCC

Yes should be 2 in room

deb4giants

Yes all the time available till 6pm

Olguita

yes there is a place near the pool to check out towels and return them for fresh ones at the end of the day.

Crazy8

yes, they are provided in your room

Cancungirl2465

Is room service included in the price?5 answers

1 year, 23 months ago

nj

no they charge you $14

rachmarrt007

No there is and extra cost for room service purpose not for the food but for the service.

Olguita

Room service is not included. For more information, please call us at 1.800.915.2322.

SamCC

No, room service was a little extra.

Bero

Yes and No. Room service is available and the food is free, but there is a delivery charge.

MichaelC

Are there any dining restrictions at Grand Oasis Cancun?5 answers

I know some resorts only offer a designated number of a-la-carte dinners. Also, how far in advance are reservations taken for dinners?

1 year, 23 months ago

nj

They are a few on some dress codes but it all dependa on the package you purchase, however i would suggest you bring some fressy clother for some of the pkaces and there is only 1-3 restaurant that needs previews reservation with a couple of hrs only 1 restaurant with a day in adbanced reservations and 1 no kids under 12 aloud.

Olguita

Upon check-in at the resort you may schedule dinner reservations. Some resorts may have dinning restrictions. To check with them directly, their international number is: (01152 to dial out) 998-881-7000.

TimCC

No, there is only one restaurant where you will need to make a reservation 24 hours ahead of the schedule date.

Dhunte

Yes, but only for two restaurants; the Careyes requires reservations; while it and the White box require "formal attire". The Careyes reservation can be made at the front desk for that day. There are time slots, so if you're flexible than it isn't a problem. If you want an earlier meal you may want to reserve a day in advance though. As for the formal attire, gents can't wear shorts or flip-flops, they have to be in pants/shoes. Women can basically wear whatever they want.

MichaelC

We had black wrist bands and were told the restaurants don't take reservations. We went right after spring break was over and had no trouble getting into any restaurants to eat.

Crazy8

What is th VIP package that is included with the purchase of my package?3 answers

1 year, 22 months ago

Okc

The VIP amenities are as follows:
Sian Ka'an category amenities, including additional beer, liquor and snacks.
Free bottle of wine in room
Beach towels in room
Free in room safe
Coffee, water and welcome cocktail service in the separate check-in area
Internet Stations
US Magazines and Newspapers
Lounge Area
Oasis Plus concierge service
If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

It gave us priority check in, access to the VIP Bar, priority seating on the beach and pool areas, access to the nicer restaurants, wifi and a beachfront room with an amazing view..

TallTC

There are two levels of VIP service, one with a clear wristband and one with a gold one with the clear being less expensive. Both give you access to all food/drink locations on the resort, a separate lounging/bar area, a complimentary bottle of champagne, and free key to the room safe.
The lounging area is nothing spectacular. It is on the beach and have cabanas available for relaxing. They also have a server that comes by periodically to get you a drank, at a snails pace. It's much easier/quicker to walk up the ten steps to grab your own drink then to wait for their service. As for exclusivity at the cabanas, no, anyone/everyone sits in them and the wristbands are not enforced. The champagne was awful and the safe key is no big deal.
I suggest if you're doing it, just stick with the clear wrist band level. Gives you all access to the resort with no worries.

MichaelC

Are the rooms equipped with blow dryers5 answers

1 year, 21 months ago

Sherri

Of course!!!

Yampalin

Yes.

phllymom

yes

goodfellow

Yes, the rooms have a hair dryer available. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

yes the rooms are equipped with blow dryers.

CCCasey

Do they have workign AC?5 answers

I would like to book this but I keep reading reviews of broken air conditioning. How can I make sure that I am booking somewhere with reliable AC? Thanks!

1 year, 20 months ago

Washington DC

The rooms do have AC. If there is any issues with any amenities while in destination, both Cheap Caribbean and the resort will do their best to remedy those problems.

SalCC

yes and it was freezing cold. stayed at grand oasis pyramid

chudzy65

We had 2 rooms. One worked the other didn't. Spoke to 3 other people at resort and theirs didn't work.

TP1234

No the a/c is terrible and barely works and when I called room service to see if the had a fan they sent up two staff to tell me the a/c was working just fine

Tmack20

Yes, some rooms better than others & it's a wet air

Yapster

How much does it cost for the use of the Internet in the room?5 answers

1 year, 20 months ago

Kim

I believe it was $12 per day or $45 for the week. We payed $3 for 15 minutes twice because it times out. There is free WI-FI from 10-12 everyday at the Maya Mall (on property).

FLtravelers

WIFI is free if you are a guest

Kapilralli

As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding Wifi. Their international phone number is: 01152(to dial out) 998-881-7000.

TimCC

I paid $30 USD for very shotty service for 5 days. Very shotty service.

Midwesternperson

It was $30 USD for 5 days.

BlakeB

How much extra is the SPA?4 answers

1 year, 20 months ago

JUNIOR

Spa is very expensive,1 hour massage is $120.00

parang

As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding spa treatments. Their international phone number is: 01152(to dial out) 998-881-7000.

TimCC

Prices vary from 25 and up

JLP32

$99 for an 80 minute massage.

JtKat

UNKNOW COZ WE TOOK THE ALL INCLUSIVE PACKAGE.

TRAVELGEEK7

are there swim up bars?5 answers

are there bars in the pool that you can swim up to and stay in the water?

1 year, 20 months ago

ling

Yes,but they close at 6pm.

parang

Yes

Rob1182

Yes, the resort does have swim up bars.

TimCC

yes

Reviewer69

Yes, usually open till 6pm.

Pilgrim

How is the beach?5 answers

1 year, 19 months ago

Jp

fine white sand, wide beach, light surf, blue water. there are plenty of traveler photos one can find online of this stretch of beach.

CCGreg

The beach at this resort is white and sandy.

SalCC

Awesome, I like waves so I liked the ocean but didn't see a calm water spot.

Pilgrim

The beach was lovely. Clean. My only complaint was there were no servers on the beach. You had to run back to the resort if you wanted any drinks, alcoholic or regular.

sunshine4400

This beach is by far one of the most beautiful I've seen. Very nice!

Globo1991

Room costs3 answers

Are standard and ocean view rooms the same cost. You say "starts at $799" ... Where is price detail??

1 year, 19 months ago

Ozawkie ks

They are not the same price. Prices vary based on travel dates. You may build a package on the site to get exact rates for your travel dates or contact one of our Beachologists at 1-800-915-2322 for further assistance.

SalCC

Ocean view rooms cost more. We lucked out and got upgraded to ocean view for free (probably the other rooms were full). But the view is definitely worth the added fee.

JerryB

I don't know but if you can afford it, go for the balcony looking at the ocean it is amazing.

Pilgrim

Don't go rooms are horrible stay at the Riu

Jessie021404

roller boy3 answers

need to know if this resort has wheel chair accesible rooms with roll in shower for wheel chair and ramps to get to the beach and restuerants. Do any of the wheel chair accesible rooms have ocean view.

1 year, 19 months ago

phoenix az

Please check with the resort directly for the most up to date information regarding handicap accessible rooms. Their international phone number is: (01152 to dial out) 998-881-7000.

TimCC

Not sure about the entire resort, but the Garden View I stayed in is not wheelchair accessible. Neither is the bathroom. And I don't remember seeing a ramp to the beach, only stairs.

CTS1234

yes, wheel chairs are accessible to all facilities.

TRAVELGEEK7

Is red bull or something similar to red bull available at the bars as part of the all inclusive package?5 answers

1 year, 19 months ago

Indiana

Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is: (01152 to dial out) 998-881-7000.

TimCC

It is available but for a surcharge. I asked for a red bull and vodka and the bartender said this to me. I hope this answers your question.

Carlton

No it was not.

BlakeB

No it is not. I was disappointed but there is a convenience store across the street from the resort which has them available.

ElViajero

I doubt it, since not even bottled water is available. Save your money - go somewhere else - not at all what it seems.

Taponcito

Is there an early checkin? Or can you get your bracelet before your room is ready so you can enjoy the resort while you wait for checkin time?5 answers

1 year, 19 months ago

Indiana

Most resorts will allow your luggage to be in the hotel lobby until your room is ready. Please check with the resort directly for the most up to date information. Their international phone number is: (01152 to dial out) 998-881-7000.

TimCC

No early check in but yes you can Get your bracelet

Marshy

Yes as soon as you get there they will give you a bracelet. They'll hold your bags until your room is ready and you go back when they tell you and they'll give you room keys

Snic

Yes, you can check-in when you get there at least to get your bracelet - I've been there on a bachelor party trip twice (Nov 2015 and June 2016) and we did that both times - the last time the rooms were ready before 3pm (typical check-in time) but not when we got in at like 10am - we checked back in after a few hours and I think at least one of the 3 rooms was ready by 1, but it is luck of the draw. They will stow your bags at the concierge and if you're already in bathing suit or not (hit the bathrooms and change) you should be good to go!

Tcooler

They give u the bracelet when u check in and hold your luggage til your room is ready

SuzieFlamingo

Can 3 people (1 from STL and 2 from Washington DC) use this travelzoo deal for $720 -- Cancun All-Inclusive Winter Escape from St. Louis*?2 answers

There are 3 of us traveling from 2 different cities (1 from STL and 2 from Washington DC area). Can we use the Travelzoo deal $720 -- Cancun All-Inclusive Winter Escape from St. Louis* for 1 room? If so, what is the cost for each person? Also, what is the cost for a single person traveling from STL for this same deal? Thanks!

1 year, 19 months ago

TLC

If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

The deals can be different when people are coming out of different cities. If you give one of our agents a call at 800-915-2322 they can help you book it with your budget.

CCCasey

How much extra is wifi?5 answers

I am wondering how much extra does wifi cost for a cell phone.

1 year, 18 months ago

sa123

The hotel charges $10 per day for wi-fi

Karen77

The Wi-Fi is $5 for one hour, $7 for 2 hours, $10 for 24 hours and $30 for 5 days.

SalCC

It wasn't too bad. I think less than $20 a day, but from I could see, it was slow.

Islandloversmn

Around $30 US. You can either buy a code from the front desk or buy a card from a vending machine (only pesos). We bought a card, but it was so slow to the point of being basically useless. Try the code. OR some secret buildings like Le Buffet have free wifi that they don't tell you about. I downloaded messages every morning at breakfast.

BeachDuo

I paid $30 for 5 days

Cancungirl2465

Am I limited to only 2 children?3 answers

I have 3 children (6yr, 4yr, and 1.5 yr). I only see options to include 2 children. How do I add my 3rd child to the reservation?

1 year, 18 months ago

NorCal

The 1.5 year old most likely would not count towards the total room occupancy as long as the child remains under 2 by travel. Please call us for assistance with this reservation. 1.800.915.2322

CCGreg

I'm not sure the exact answer to your question, but we just got back from staying here, and I won't recommend this as a family friendly resort. It is very noisy, hard to get a place to eat, and caters to the college crowd.

BeachWeeds2016

I would look at a different location for your children unless you are going during non spring break times. Also, the surf is very rough at this location. You wont be going out too far. definitely not snorkeling area.

Islandloversmn

How late is the pool open and is there a hot tub5 answers

1 year, 18 months ago

Tay

Most pools at most resorts close between 6-7pm. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

I never saw a hot tub. Not sure on pool times.

tburg

The pool closes at 7pm or when the sun sets. No unless you have a hot tub in the room. In the spa you have to pay to use it.

Rick12146150117

The pool is open until 10 and no hot tub

BeachPlease

Pool is open 24 hrs and no hot tub.

EricaB

Is there ample security5 answers

1 year, 18 months ago

fopps

Yes. I always felt safe to walk the grounds any time of day.

Fgosfmom2

Yes. Security was very noticeable everywhere on the resort.

BostonJerry

Yes, the resort is very secure.

SalCC

We saw plenty of security guards. The staff were so nice we didn't feel the need for security.

michchoc

Yes but keep your things locked in your room especially passport

Rick12146150117

What kind of beer is available with the VIP package?3 answers

1 year, 18 months ago

Misty

It would be domestic to the country, they may have some international/imported alcohol as well. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Sol & Dos XX Mexican beers. Golden laggers

Ozzie55

Same nasty cheap beer... They say it's XX but it's not... The kegs don't have a label on them.

Atanous

What do you charge for Wi-Fi access?5 answers

1 year, 18 months ago

Amber

As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding Wifi. Their international phone number is: 01152(to dial out) 998-881-7000

LizCC

Free internet in the main building in the VIP lounge. Ask for access code at the main desk!

Cevanyke

They charge 15 dollars a day.

Rick12146150117

It was $30 for 5 days.

Rehana

$10 per 24 hours on your debit/credit card

Bxbombers12

Is there a clothing optional or topless area.4 answers

1 year, 17 months ago

US

Please check with the resort directly for the most up to date information regarding sunbathing options. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

this is a family hotel, no nudity, but some of the young ladies got close

skiplove

we did not see any areas where there are topless. pretty women in bikinis are at the pool area and at the beach. great place to be at.!!

TRAVELGEEK7

Nope

SuzieFlamingo

drinks5 answers

Do u need to.purchase a cup for$10 to use for drink during ur stay?? I seen this on reviews on trip advisor

1 year, 17 months ago

md

This hotel includes Unlimited domestic and select international alcoholic beverages, including house wines, but some dining restrictions may apply. Please check with the front desk for details.

JeannieCC

I would purchase the mug or bring one otherwise you'll spend the whole day going back and forth to the bar. They will give you small solo cups.

TP1234

No, drinks are severed in plastic cups, all you want. People buy mugs to keep the drinks cold and to not have to refill as much.

Pilgrim

No drinks are free. They restock your fridge every day too. We always have 4 bottles of water, 3 beers and 10 sodas stock every day.

Cancunlike

No, you do not have to purchase a cup to drink out of. All the bars have ample glass and plastic ware. What some do is to either bring from home or buy on site a larger, plastic cup or travel mug. That way they can receive a larger portion, keep it colder and save themselves trips to the bar. That, really, is the only advantage I see.

PotholeDodger

Is there an ATM in the hotel somewhere?5 answers

1 year, 17 months ago

a schwanz

They do have an ATM in the resort.

bthornton

Yes. At the check in

Cancunlike

yes our friends used it and was charged a fee

Crazy8

Yes In lobby area

Seacygang

yes

Frank123

Color of bracelet3 answers

If I booked a standard room what color bracelet will we get? If it's the black one do I have access to Cocoa and Careyes restaurants. Thanks

1 year, 16 months ago

Jumpingbean

You will have access to the restaurants found on our website.

bthornton

Yes Bean, you'll receive a black bracelet with a standard room and it will not allow you access to those 2 restaurants or, my favorite, The White Box. But for what I thought was a very reasonable upgrade charge you can have access to those 3 fabulous restaurants and some very nice bars as well. The upgraded bracelet is clear or "transparent" as they call it. And you can request this upgrade upon check in.

PotholeDodger

Black one gets you access to most all restaurants and bars. No not the ones you listed.

Seacygang

What are the top 5 restaurants at the Grand Oasis Cancun?5 answers

Also does the resort offer transportation/packages to and from the downtown Cancun Bars? Last time I was in Cancun our RIU resort allowed us to pay $30 which included a bus to and from the bars, and it included a wristband for unlimited drinking while we were at the one bar.

1 year, 16 months ago

Chicago, IL

There's so much variety between all the restaurants that it would be difficult to compare them. I find it generally depends on what you're most in the mood for. They have Mexican, Buffets, Seafood, and more. As far as transportation downtown, we do not offer anything like this but the resort may. For details on whether they offer something like this and pricing, you would need to call the resort directly.

JeannieCC

Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

I don't know about numbers 4 and 5 but let me tell you which, without a doubt, are the top 3 restaurants. That would be Cocoa Seafood, Careyes and my favorite: The While Box. Those 3 treated us to some of the best meals we have ever had ANYwhere. They are decidedly upscale, leisurely paced and, honestly, require an upgrade over the standard all-inclusive. But if you like fine dining, it is more than worth it.

PotholeDodger

TAPAZ, BRAzilian stead house and 2 other mexican restaurants. Food court is also good.

TRAVELGEEK7

There is public transportation outside the hotel as well as taxis but taxis rate are at $30. They offered unlimited drinking but the beverages are very poor in quality. I noticed that they do check for underage drinking which I noticed. Las Lunas was the best except for the tiny small portions.

Experience

If you are under 26 can you still stay at this resort? I am 22 and would like to book a trip and want to make sure..5 answers

1 year, 16 months ago

Home

Yes, this resort has lots and lots of spring breakers. Perfect for a 22 years old

Livermoreeuclid

Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST

bthornton

Yes I am 24 and just returned yesterday if you go during spring break they might charge you a $25 fee for being under 25 but that didn't happen to us

BeachPlease

Yes

Yapster

You actually have to only be 18 to check into this resort. During peak times, they do charge a fee for people under the age of 26 I believe. However, I went in the beginning of January and I am 21 and had no problems checking in or any problems with the staff regarding my age. I guess January is not peak season, therefore, I didn't even pay a fee.

HSMD

What is the required age for check in?2 answers

1 year, 15 months ago

Jenjenis.me

At least one person in a room must be 18 or older. Travelers under the age of 26 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable.

CCGreg

They didn't ask us our age upon check-in. (I'm 23)

GabS

resort size5 answers

Is this a large resort with alot of walking?

1 year, 15 months ago

CT

It is large and you do a lot of walking but it's different scenery so it doesn't seem that bad.

Jessy82

This is a pretty large resort by most standards, with several different sections within. You can look up a resort map if you do an online search.

CCGreg

It's definitely not small. They have a buffet at both ends about 400 yards away. Pools everywhere

Staszek

Yes it was relatively large. We did walk a lot but that is because our favorite restaurant was on the opposite side of the resort from where we were staying.

BlakeB

yes and yes, with a lot of steps lol, I was so tired of walking lol, but the place is really nice.

skiplove

What's the difference between staying at the grand oasis and the grand oasis pyramid?5 answers

Curious on what the difference is in both resorts? They look to be at the same resort but the pyramid is a little bit more. Which one is better to stay at and more fun for a younger crowd

1 year, 15 months ago

Jake

The pyramid at Grand Oasis is the higher tier of the resort, it is on the same property. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

They are the same property. I went there and i still don't understand the difference because anyone is allowed anywhere on property. As long as you get the package with the clear bracelet (which I'm assuming is the pyramid package) there are no restrictions to what's included (except for spa, cigar bar etc). If you don't get this you can only eat at the buffets which would suck.

EricaB

Pyramid gets you better room, better service, and access to more restaurants/bars

Seacygang

the pyramid is more for a younger crowd.

slidan

With the pyramid you get access to all the restaurants and bars. If you can afford the pyramid do it. I would have it I would have know.

dreamlover96

What is the required age to be able to drink alcohol on this resort?3 answers

1 year, 15 months ago

MG

The legal drinking age in Mexico is 18

CCGreg

18

Perla0404

18

kkrew

Are all of the rooms listed in the Pyramid? If not, how do I select a room in the Pyramid? What's the difference in the pyramid or the regular rooms?5 answers

1 year, 15 months ago

whouston

The pyramid rooms are through the Pyramid at Grand Oasis Resort only. They used to be part of the Grand Oasis Cancun, but The Pyramid was made into it's own resort as part of Oasis' improvements to their resorts. Grand Oasis and The Pyramid at Grand Oasis are all part of the Oasis complex, but The Pyramid is a higher class of service with improved amenities and luxuries.

JeannieCC

Save your money and go somewhere else. The rooms in the pyramid are dirty/dingy and outdated.

Taponcito

Ask your travel agent when booking, I would read other people's comments before booking and than decide...

Memovalen

They have different forms of pyramid rooms. The main building is the best upgrade, it would be the grand pyramid I do believe. The view isn't great but the rooms are cleaner and more air conditioned than the beach front ones. I booked what I thought was the best (grand oasis plus) but it apparently wasn't enough to get me access to everything. Good luck!

HeatherLyn

They have pyramid rooms and oceanfront rooms at the same "grand" level, having stayed in both, the oceanfront rooms are better, more recently updated and no wait for elevators, or trudging through the busy pyramid in your swimsuit.

StewP

is this trip for 2 people2 answers

So i am a little concussed what exactly am i paying for if i wanted to go just me and my husband would we have to pay 6 something each but if we share a hotel room then what exactly are we paying for

1 year, 15 months ago

cgarlotte nc

If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

When I purchased my tickets it was $1600 for the both of us and that included flight, room, food and drinks. The package I had was the grand oasis but i would recommend looking into the pyramid package more restaurants the probably taste better then the package me and my wife had.

Littletons2016

What liquor brands are carried at the resort?2 answers

Is there a list of liquor brands carried at the resort?

1 year, 14 months ago

Doc

There isn't a list. The liquors they carry are mostly domestic brands, all of the beer will be domestic as well. For more details, you would need to contact the resort directly as this is always subject to change.

JeannieCC

good brands in VIP lounge, cheap in other areas but tasty

fun53

Is the water clear and calm?5 answers

1 year, 14 months ago

kel

The water here is beautiful, however the ocean is ever-changing, and some days can be quite wavy while others it can be very still. Unfortunately this is not something that can be easily predicted.

JeannieCC

Yes, nice beach

roon

Although the water is not calm, it is one of the most beautiful oceans I have been in. It is crystal clear and turquoise blue!

Threesenf

The water was beautiful and clean! Some days the waves were rough and other days it was calm

kkrew

The water at the beach was great but the pool was a little dirty

Klanham5

CAN YOU USE ALL BARS AND RESTURANTS WITH "GRAND" ROOM5 answers

IT STATES THERE ARE 3 ROOM TYPES. THE FIRST ROOM, THE CHEAPEST GIVES ONLY 7 PLACES TO EAT. THE SECOND ROOM $65+ PER PERSON MORE DOESN'T SAY ANYTHING AND i WOULD ASSUME THE MOST EXPENSIVE LETS YOU EAT EVERYWHERE

1 year, 13 months ago

LEGIT LEVIT

You have access to all restaurants and bars when booking in the Grand or Grand Plus room categories.

JeannieCC

YOU ARE RIGHT. WE HAD NINETEEN RESTAURANTS/FOOD COURTS AVAILABLE TO US FOR THE GRAND PLUS PACKAGE, INCLUDING BARS.

TRAVELGEEK7

you will have to call the hotel.

TRAVELGEEK7

No not unless u upgrade and it is so much money and U don't get anything for it

Kelltic

We just returned and found no difference between the Grand and the Grand Plus package. Both included the same 17 places to eat (not all are actual restaurants) and 20 places to get beverages (not all of them are bars). The pyramid includes 8 more places to eat and 5 more to drink.

jayray72

As far as the cost of avtivities is it paid in us dollars or pesos?5 answers

1 year, 13 months ago

Gina

Most excursions do accept US Dollars, and any booked through CheapCaribbean are all paid or in USD. However, when booking excursions while at the resort, it is up to the excursion company as to how they charge.

JeannieCC

Dollars are accepted

Memovalen

We paid for all activities with a credit card and tipping was done in USD and Pesos.

Perla0404

You can pay in either dollars or pesos. Dollars are accepted anywhere you go so there is really no need to even exchange to pesos

Threesenf

Either one.

Washoe

If I book the grand oasis cancun, will I get the black wristband.3 answers

My bf and I are planning to come her in September, will I get the black wrist band or purple wrist band?

12 months ago

Rinney26

This may have changed as they have changed their room categories. Please inquire with the resort directly for more information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

It depends what room level you book. Purple bands are Lite (most basic rooms and limited food options). Black bands are Pyramid (best rooms, all food options). There are also blue bands in the middle.

jenjen047

No not unless you pay more

c3p017

What airport does this deal include.3 answers

11 months ago

coni

For this resort, you'd want to fly into Cancun Airport (CUN). Otherwise, pricing will vary depending on which airport you are departing from.

JeannieCC

CANCUN AIRPORT

TRAVELGEEK7

It is the Cancun International airport about, 10 miles away from the hotel.

Raman

What is the cost per person for the dining show Red Circus in the Grand Oasis Pyramid?2 answers

11 months ago

Pam

For pricing on the shows, this can vary. Please contact the resort directly for details.

JeannieCC

The Red Circus show is located inside the Pyramid building and takes center stage so there are several ways to see the show. Here's my view of the range below:
a. FREE if you stand on the sides/ or on the second floor where the lighting crew is. This is what we did, and we got a great view without paying $$.
b. $20-something for the "reserved VIP area." They put out ~4 rows of chairs that give you prime view if you're in the front row. IDK what other rows might think if they are sitting behind someone tall. This option does include a waiter service.
c. $40-75pp for the ultra seating. The two packages may include some or all of the following: pre-show, waiter service, dinner, and actual show. You're seated literally right next to the stage/below the acts so these are definitely the most intimate options.

Crystinew

How is spring break?3 answers

I am looking at resorts to go for spring break. Is the party scene fun!? Drinks goods? Just wanna get an idea

10 months ago

Ohio

Unfortunately this resort no longer accepts spring break/student groups. Their policy states as follows. For suggestions on a great spring break resort, please call in to 800-915-2322 to speak with one of our beach experts. Spring Break Policy for Grand Oasis Cancun: Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort.

JeannieCC

one of the best beaches for spring break and yes there drinks are great. I stayed on the beach drinking Pina Coladas...

marshall2

Hi, I'm a bit older but I have a youthful spirit. Weve been to this resort 5 times befor and believe me, this is one of the 2 resorts I'd surely recommend for spring break. It is Party Central! The pool is huge and amazing! The swim-up bars are packed with party seekers! The drinks are great and are included! There are Partiers there from all over the world ready for fun. Also, Every year, the resort hosts an international Artist/DJ to rock the place. In past years they've had Snoop Dogg, Pitt Bull ect. There is a big area near the pool that is a party place: stage, dance floor, beds. Look at past reviews and pics. If I were under 25yld, this is where Id go and Spring Break is the perfect time. Have fun! P.S. CoCo Bongo club is a must.

RickieNickie

Is scuba diving offered, and what are the prices?3 answers

9 months ago

valerie

Scuba Diving is available, for pricing please contact the resort directly as this would be done through them.

JeannieCC

I DO NOT KNOW COZ WE WERE NOT INTERESTED.

TRAVELGEEK7

Scuba Diving is offered throughout the towel stations and they're $150 p/p. Not sure what it includes though.

Jenjen115

It is offered, but I don't know the price.

ryder

do the grand ocean view room have a whirlpool tub, hydro massage, or jacuzzi tubs in them2 answers

9 months ago

Washington,DC

No, unfortunately the Grand Plus room does not have any whirlpool tub, hydro massage, or jacuzzi tubs.

JeannieCC

No

laverne

Rental Car3 answers

It said that with our reservation we can rent a smart car. Does this need to be booked in advance, or can it be booked upon arrival? We're nervous that we'll plan on using a car to drive to see ruins, and it won't be available when we get there.

9 months ago

MaddieW

For the details on how to go about renting the smart car, you would need to contact the resort directly as this is done through them directly.

JeannieCC

rental cars are available for all guests.

TRAVELGEEK7

Go online to America car rental and rent a car before you leave. They will pick you up at the airport and when you return the car the will take you back. If you want to rent a smart car I don't think they will run out of cars because I only saw a few rented. Check prices there and at America car rental and see what will suit you best.

c3p017

Can you use oasis sen pool also if you're staying at the Grand Oasis2 answers

Can you use oasis sen pool also

8 months ago

Gina

No, unfortunately you would not have access to any of the amenities of the Oasis Sens.

JeannieCC

unknown.

TRAVELGEEK7

You can visit one of the other grand oasis hotels but you need to tell them in advance so they can expect you.

LillyR1989

Im booking the grand oasis cancun but it doesn't have the option of a room to select.2 answers

Its says Grand or Grand Plus but it does not let me choose either.

8 months ago

Kathy

Room selection should be available during booking either right after selecting flights or, for a hotel only reservation, right after selecting dates. If you are having issues, please feel free to call in to 800-915-2322 to speak with one of our beach experts.

JeannieCC

OUR PACKAGE IS PROMOTIONAL AND THEREFORE, WHATEVER PACKAGE IS OFFERED TO US, WE TOOK IT BASED ON THE PRICE AND THE DISCUSSIONS OF THE CHEAP CARIBBEAN AGENT.

TRAVELGEEK7

How far is Cozumel?2 answers

How far is Cozumel? What does it cost to get there?

7 months ago

Decatur, Mi

You could fly or take a ferry and would be quite a trip. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

It is a pleasant day trip. It costs around $70 per person.

Raman

How much more to book excursions once you arrive?5 answers

I probably won't be able to afford to add on excursions until a month or so after I need to book. Will it be a lot more expensive to add on later or somewhat comparable?

7 months ago

Kellan

If added with us we can certainly add them later or you may contact the excursion company directly to add them. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Hello,
I recommend only booking excursions once you get there! The cost will be the same or better. At the resort there are representatives that offer prices on the best tours/clubs/outside activities. Some of them pickup from your hotel or a central place where you can take a bus to. Book at the hotel so they can offer a cancellation policy. The only thing I recommend ahead is booking your airport transportation to your hotel! Do that at time of buying the trip or online a.s.a.p. When you arrive it will be less chaotic. HAVE FUN.

RickieNickie

We just returned and cost depends on what you want to do. Most where between 80-120 USD, depending on what you chose.

jayray72

We purchased the transfer from the airport to hotel. You can book through them when you get there (usually they give you the best price) or can book anytime by visiting them at the resort. Prob will book even if you did use airport transfer

SuzieFlamingo

It was kind of pricey but you can start to schedule those things now on websites or when you get there i recommend booking with street vendors and shop around before you pick one.

Littletons2016

We did not book any excursions until we got to the resort. I wasn't sure what I wanted to do so we waited till we got there. I would recommend going to the Isla Mujeres trip and the BOB. The trip to Isla Mujeres last from 9-5 and they serve you a buffet lunch on the beach. The lunch was just OK, nothing great but the island is beautiful. They also took us snorkeling which was an adventure. The BOB is the under water observation bubble and you are on a motorized bike. If you are claustrophobic or panic easy this one may not be fore you, but if you are not it is a very fun adventure. They have excursion packages on the resort. We did the two and it cost us around $250 for two people, for both excursions.

Brandieln

Is there a way I can make reservations for dinner every night before my trip?3 answers

Just wondering if there is an easy way to reserve a spot at dinner cab night before my trip? I hear the restaurants fill up fast and Iv also heard it's prudent to make reservations for some all inclusive resorts restaurants upwards of a month in advance.

7 months ago

Colorado

Most resorts advise to do so upon arrival. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

In regards to the Grand Oasis they do not require reservations nor take them. You have to show up to the restaurant a bit early and wait for your turn. The restaurants that get packed will take your information down and call your name when they have space for you. For the steak house for example, the hostess told us that we must arrive prior to 7:30 to hold our spot because after 7:30-8 they no longer take tables, they only serve the people who have put their name down.

HSMD

This resort does not utilize a reservation system for their restaurants. If you arrive at the restaurant right when they open you have a chance of getting seated right away. Otherwise, your name will go on a list and you have to wait to be seated. We had to wait around 45 minutes for a couple.

MichigantoMexico

Is there a kids club at Grand Oasis Cancun?3 answers

I see there is a kids club at Oasis Palm with a mini water park, video games, ect. Is there something similar at Grand Oasis Cancun? What ages are able to attend and what are the hours? If we book at Grand Oasis Cancun, can we use the kids club at Oasis Palm?

7 months ago

Kate

Yes there is a kids club for kids 12 and under. The Oasis Cancun and Oasis Palm are separate locations. The Grand Oasis Cancun, Pyramid at Grand Oasis, and Oasis Cancun Lite all share the same complex.

CCGreg

There is a Kids Club and Grand Oasis Cancun.
All ages; 9am - 10pm. If you pay the ladies their way home they will stay later.

FamilyVacationLover

I would not bring my kids there. Its more for singles and couples to drink and dance all day. There was kids there when I went but this resort I would not recommend children.

Littletons2016

What are the opportunities for dancing?3 answers

7 months ago

Johnny

There are two nightclubs open daily, the Havana and Kinky night clubs. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

There are a lot of opportunities to dance! There were a lot of people dancing by the stage during the day, and nightlife in downtown Cancun = a lot of dancing

ghowenivna

They have some clubs on resort, but just 15 min up the road are all the usual tourist spots... senor frogs, Fat Tuesday, Hard Rock, Coco Bongo, etc.

AllInckusiveLover

Laundry Services2 answers

I was wondering about the laundry services at the resort. What the prices are. Also me and my fiancee are wanting to come here for our honeymoon but are under 21. I saw the under 25 age limit, was just curious before we booked our trip. We don't want to be turned away when we get there.

7 months ago

texas

Laundry service pricing would be through the resort, please contact them directly for more information on this. Your ages should be fine, the policy primarily refers groups. However, travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable.

JeannieCC

there were plenty of guests there that were under 25!

Jenhan

Is there a casino nearby?5 answers

6 months ago

gg

There are some in the city closer to the airport. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

It's a small casino on the resort

MissMilla

We were there Jan 17th. Were opening casino 2/1

SuzieFlamingo

There is a casino on site.

summervacation

There is a casino at the resort. its not a huge casino but there is tables and machines.

Littletons2016

Mini bars??5 answers

I stayed here last yr an had mini fridge in my room stocked daily with soda an beer..Wanted to stay again at the grand cancun , loved the room. But noticed no mention of stocked fridge this ur?? Do u still offer those in the room.. Will not be in pyramid loved grand osasis

6 months ago

Tricia

The Grand Oasis has recently had some changes, however the rooms do come with a min-bar still, this generally comes stocked with water and soda.

JeannieCC

Hello,
We were there 2weeks ago. We bought "The Grand" we did have a fully stocked mini fridge daily with beer, soda, chips and a candy bar. Daily. Do note, unless you pay for "Pyramid" you will not have access to all of the restaurants and bars. Good luck, after 5 times there, we are not returning.

RickieNickie

Mini fridge bar stocked everyday.

ryder

Just left grand oasis. Fridge was stocked with beer soda water chips and candy bars.

summervacation

They do still stock the fridge daily but sometimes you have to request it.

Littletons2016

what age is aloud to drink at the free bars at grand oasis cancun?6 answers

what age is aloud to drink at the free bars at grand oasis cancun?
is it the wristband color the bartenders go by?

5 months ago

ashleyr

The legal drinking age in Cancun is 18 so this is generally what resorts would go by.

JeannieCC

18 years old to drink. Younger kids get white wrist bands. They say no alcohol on them.

Scungelio

They don't ask for id for alcohol beverages but i believe you just have to not look like a child and you will be ok.

Littletons2016

Was just there 2 weeks ago and asked the bar tender this very question. He said there was no legal drinking age there and he served anyone who asked for a drink.

Brandieln

People were drinking at 17/18 I'm not sure if it's allowed but no one was debating them being there

JDL12

You can drink at 18. A few bars are limited to VIP, black wristband. These bars serve higher end alcohol.

Luxor

Can I renew my wedding vows on the beach and how much would it cost2 answers

It would just be me my husband and my three kids

5 months ago

Renew my vows

Please check with the resort directly as we would not be able to facilitate that for you. We can help you book your reservation, but honeymoon/wedding services would have to be booked directly with the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

wouldn't recommend for a family with kids this location is targeted for young crowd and spring brake

dominicanita

Check in times and baggage hold5 answers

What time is check in at the Grand Oasis? If you arrive early can they hold your bags until check in?

3 months ago

Bcain

3pm is check in. They hold your bag for you, If you arrive earlier than the required check in time

ChrisSmith

Check-in time is 3pm, however if you happen to arrive early, the front desk will often hold your bags for you until that time.

JeannieCC

YES THEY HOLD

NEOS

Check in is at 3, they will hold your bags, but not backpacks or laptop bags. "Too easy to steal from" they said. I went back at 2:30 to check if my room was ready (We arrived at 10 am) and they had just finished cleaning it and let me in. Get checked in when you arrive and your room will move higher on the cleaning list.

Hgmanning

Check in is at 3. Yes they will hold your bags until your room is ready.

Ssager36

Birthday celebration4 answers

Could the staff put something put into our daughter's room, She will be there on her birthday June 27.

2 months ago

Carol

We can certainly put in a request, please be advised requests are not guaranteed and they are based on availability at time of check in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Nope . It was my birthday and cheap carribean put a note on my reservation and they still didn't do anything.

Nath17

They can, but be sure to ask concierge on same say expected. When the staff changes they do not have a platform to keep these kinds of request on a shared schedules system so person on hand at time of execution is aware.

AllInckusiveLover

I am sure they can, as long as you pay them extra :)

Tati2017

Wifi5 answers

Last i read on line was the grand plus oasis rooms had free wifi for one of the perks but now i dont see it there.

1 month ago

Jeanette

They have limited wifi service. Up to 2 devices per room

PJBM

Yes they have free Wifi you just have to ask for the password at the front desk when you check in.

Djatck77

My husband and I just returned from there June 28th. WIFI for 2 devices in room. If you are looking for something romantic this is not the place. It is known as the Spring Break Hotel and believe me it was still going on. Nothing but 18 - 20 year olds. It was funny the cab drivers even said it was a pit. I'd keep looking if I were you. The entertainment they brag about is over run by young kids.

Cancun17

Wifi is free up to two devices with the grand oasis plus package. The wifi went all over the resort and even reached to the beach. Didn't have an issues when I was using the wifi last week!

Kar617

While not complimentary, Grand Oasis Cancun offers Internet for an additional charge.

JeannieCC

handy cap rooms3 answers

1 month ago

misho

Generally they do have some available, however this is on a request basis only and cannot be guaranteed.

JeannieCC

I did not see any on a ground level. . The bathrooms have ramps and stairs side by side so i suppose someone being pushed in a wheel chair or someone with adequate upper body strength could get up and down the ramp

dc12183

I have seen a couple of handicap ppl on wheelchairs in the resort. They were usually accompanied by the staff member. I am pretty sure they have handicap rooms option there. But I would suggest calling the hotel directly to discuss this in advance.

Tati2017

How much is WFI5 answers

4 weeks ago

Indiana

As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

I got for free, because I upgrade my room, so I got free wifi

RenataVivi

Included

JojoW

Wi-Fi was free

ButchandLesley

free with all inclusive or atleast grand plus option

dc12183

passport4 answers

is a passport required?

3 weeks ago

tee

If you are a US citizen a US passport is required. If you are not, please speak to your consulate about official travel documents required. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

Yes, you're traveling to Mexico so it's an international flight.

wizzy

Yes

Cabron

yes, sure, the passport is required to enter the country and to check in

Tati2017

Is there a difference between the oasis palm and the grand oasis palm?3 answers

A couple of my buddies booked a hotel+flight all inclusive at the oasis palm hotel. Now I tried booking the same thing however tickets are sold out. I'm wondering if I book at the grand oasis palm will I have access to everything at the oasis palm such as all inclusive drinks & food?

2 weeks ago

New Jersey

There is a difference in amenities. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

I know there is more than one Grand Oasis in Cancun The one we experienced was the Pyramid and I would not recommend it.

TennesseeTNWhistler

I have noticed they have "Grand Oasis" and "Grand Oasis Palm" passes. The Palm is better one in terms of restaurants and a few other services., But you can access most of the restaurants with a regular pass. Also, even if you don't have "Palm" you may still visit the restaurants, but you'll have to pay out of pocket for yourself. It is not that much of a difference.

Tati2017

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You've got 20 restaurants and 20 bars to savor on this vacay. Time to dig in at all this deliciousness.

Available Amenities

Tour Assistance

Car Rental Available

Bar/Lounge

Beach

Volleyball

Business Center ($)

Concierge Services

Currency Exchange

Fitness/Exercise Room

Gift Shop

Golf Course ($)

Kayaks

Laundry Services ($)

Lounge Chairs/Umbrellas

Nightly Entertainment

Roll-Away Bed (on request)

Tennis Court(s)

Aerobics

24 Hour Front Desk

Wedding Services

Poolside Bar

Parking

Basketball

Soccer

Medical Services ($)

Porter/Bellhop

Nightclub

Multilingual Staff

Marina

Audio-Visual Equipment ($)

Spa ($)

Conference Facilities ($)

Room Service

Business Services ($)

Sauna ($)

Restaurants

Wireless Internet Access ($)

Travel Agency

Free Parking

Lounge Chairs

Honeymoon Packages

Banquet Facilities ($)

Nearby Excursions & Attractions

Beach

Fishing

Golf Course(s)

Jet Ski Rentals

Motor Boat Rentals

Nightlife

Parasailing

Sailing

Snorkeling

Water-Skiing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Cancun

Blvd Kukulcan, Km 16.5 Hotel Zone

+52 998 881 7000

Hotel Description

Grand Oasis Cancun: Have an All-Inclusive, More-Than-Grand Vacay

This rockin' resort is epic fun. Here, you'll get a big heaping helping of the cultural aspect of Mexico. For instance, you can enjoy a "Grand Mexican Experience" with a long list of delicious grub spots to go with it that features Mexican tequilas, Mexican wines and dishes from Northern Mexico, plus tastes from Los Agaves and Guadalajara Delights. There's a world-class golf course near. Gotta love that. The spa is fantabulous. Perfect for chillaxing and recovering from all the merriment you'll have here. If you want all the extras that you so deserve (and you know, you do), make sure you book a Grand Plus room. It comes with it all.

OASIS LOVES FUN, ARE U READY?

DINING

It's an Epicurean Extravaganza that has everything you crave and more. Seafood and Spanish tapas. Mexican and Mediterranean. Sushi and Italian. And oceans more. Dig in.

Akeru Asia Lounge Type: Sushi Hours: Lunch- daily, noon-4pm
Description: Sushi and sashimi are featured in this Asian-inspired sushi
bar.Dress code: CasualRestrictions: Only available for guests in the Grand or Grand Plus rooms.

BARS/NIGHTLIFE

Take a deep breath, you've got plenty of places to get your drink on. Luxury bars, bars on the terrace, beach bar, pool bars and swim-up bars, nightclubs, dance spots and one that even boasts a foam party. Fluff 'n buff and get out there.

VIP Lounge/Bar
Luxury bar. Daily, 10am-10pm.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Fountainebleau
Luxury Bar. Daily, noon-midnight.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Scirocco Sports Bar
Open daily.

Sarape Wet Bar
Outside bar. Daily, 10am-10pm.

Luna Wet Bar
Outside bar. Daily, 10am-10pm.

Ibiza Wet Bar
Outside bar. Daily, 10am-10pm.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Sands Beach Bar
Outside bar. Daily, 10am-5pm.

Havana Night Club
Open daily. Extra charge for guests in Oasis Lite rooms.

Coffee & Me
Open daily.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Coffee & You
Open daily.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Ibiza Bar
Open daily.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Agaves
Open daily.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Joy's Terrace Bar
Open daily.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Kin-Ha Health Bar
Open daily.Restrictions: Only available for guests in the Grand or Grand Plus rooms.

BEACHES AND POOLS

The 650 meters of pristine, sugar-white sand is more than swoon-worthy, as are the two beach clubs that each boast DJs. The pool, well, let's just say: be prepared to have your hair blown back. It's 300 meters long and one of the largest in Latin America. Peace out, beach lovers.

SPORTS/ACTIVITIES

Water

Paddle boats

Kayaking

Surfing

Available for an additional charge:

Jet skis

Scuba diving

Deep-sea fishing

Water aerobics

Land

Volleyball

Soccer

Tennis

Fitness center

Aerobics

Golf
A nine-hole, par-3, golf course is located on the property. Greens fees are
included if you book in a Grand or Grand Plus room.

INTERNET

Grand Oasis Cancun offers Internet for an additional charge.

SPA SERVICES

Spa facilities are located in various areas of the property. Guests can enjoy
poolside treatments overlooking the Caribbean Sea. Services include:

CHILD CARE

ADDITIONAL INFORMATION

Location
Grand Oasis Cancun is located in the Cancun Hotel Zone, 20 minutes from
downtown Cancun and 25 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
The minimum age to check-in at any Oasis Resort is 18.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.

All hours, fees, amenities, information and services are subject to change
without notice.