How can I cancel an item on my order?

Please follow these steps to initiate a cancellation for your item(s):

Log in to your Havenly Account

Click on your name in the upper right corner

Click "My Orders"

Scroll down to find your order, click “view” to see your order details

Find the item you are looking to cancel and click CANCEL

Select the reason code for cancellation

Hit SUBMIT

***Please note: Once you have placed your order, our team will begin processing it within one or two hours. Once the order is in processing, you are unable to cancel item/s and the “Cancel” option will no longer be available.