Testimonials

TESTIMONIALS

Here are testimonials from just a few of our many satisfied customers…

This is to the whole staff at Carty’s, from Donna and Linda at the desk, to the technicians who worked on my cars.

Over the past eight years, I brought various vehicles to Carty’s. I wanted to say Thank You as every single time I received the best service, both customer service and technical service, at your shop.

I truly appreciate your attention to details, the personal service, and the will and ability to provide options, guidance, and support with various issues.

You are always the one shop I recommend to anyone.

Thank you again for all the work you put in.

Sincerely,
Tzviel ‘BK’ Blankchtein

I am writing to thank you for your services last week. The problem of my Toyota Camry was covered under factory/power train warranty. Betty was willing to take the extra time to call around to the dealerships to make sure this was so and contacted me to let me know this.

I am so thankful she did, and am so impressed by the honesty and respect I recieved at Carty’s. Thank you so much and I will be sure to return for future maintenance and care of my vehicle!

Alexis Landsman,MS,CCC-SLP
Speech Language Pathologist

It is a rare occurrence that I feel the need to write a thank you note for a job well done. In this fast paced world of email, and electronic everything, it is reassuring to know that there are still establishments that care about customer service and take pride in doing just that.

I picked up my Volvo today after you had repaired the damage from a hit and run accident. Not only did you make the entire process easy and painless, you repaired the car to a “better than new” appearance. From my first conversation with Donna, to the estimate with Brad, you handled everything, including dealing with my insurance company. A special thanks to Brad for answering all of my questions and explaining the process of what was going to happen in detail. He was patient, knowledgeable, offered to arrange a loaner car for my convenience, and gave me a realistic time line of when the car would be ready.

There is no surprise that Carty’s has earned the fine reputation in your industry. I am going to recommend you to anyone who needs car repairs. In the future, if we need auto help, you’ll be my first call.

Thank you to the entire staff for getting my car safely back on the road,
Robin Blaustein

Dear Betty, Brad and Donna:

This is an unsolicited letter of thanks and commendation for the excellent and professional services you’ve provided me in repairing my car and in orchestrating the flow of communications between the insurance company, the shop and me.

It’s difficult enough to suffer the trauma of auto accidents/collisions and the fear of less than the best of honest services in dealing with such matters.

In Carty’s (meaning each of you) I’ve trusted that I’m receiving the best in honest and supportive services provided.

The communication skills and initiative Brad applies to his services are of the best quality in any business and are the best basis for trust. Trust is something that no quantity of written assertions builds. It’s all a matter of a person’s work being their bond.

This I’ve found in Brad and Carty’s.

I unhesitatingly commend and will recommend Carty’s to any of my friends needing the services you provide.

Very truly,

Martin Stein

I want to take this opportunity to thank you for your service over the last 12 years. Just recently, Carty’s has worked on a few different issues with my Saab 9-3. After attempting to take my car to the dealership, I came back to Carty’s. You really made the process as painless as can be. Not only did you get it taken care of in a timely manner, but you were honest with the price, which is more than I can say about the dealership.

Carty’s has worked on my cars for years, but it wasn’t until recently that I realized that you guys really are the best in Maryland!

I will continue to refer Carty’s to all of my friends and family when they have issues with their cars.

Thank you again!
Geoff Lindsay

I thought I should write to tell you what an excellent job you did in winning my business and repairing my vehicle.

About a month ago, I was involved in a minor traffic accident where the right, front of my 1995 Jeep Wrangler was damaged. My State Farm Insurance agent gave me a number of choices as to where I could bring my vehicle. I am so glad I chose you. Not only was the job done in a quick and efficient manner; but you also charged me less than the original job was quoted.

Further, while my Jeep was in the garage, I was informed that I had a problem with the clutch and would need to have it replaced. You quoted me a price, which I compared with other garages in the area. Your quote was the cheapest. Surprisingly, I was contacted a few days later, after the Jeep had been brought in, stating that the clutch was fine and all I would need is a muffler valve replaced. This news saved me approximately $400.

It is very rare these days to find people and businesses who take pride in their work, strive for honesty, and provide service at a reasonable price. Carty’s at Caves does all of these. You have earned and will retain my business.

Sincerely,
Peter J. Staub, MA

Thanks so much for a great first experience. Thanks especially to Andy Bloom for sending me. See you next time.

Jon Weinman

Andy,

My last service experience with my Ford Truck at the dealership was so traumatic that I have been reluctant to address some of the service issues that have been accumulating. My experience with Carty’s was excellent. They were nice, fair, professional, capable, and inspired confidence. Had I known about them before, I would have had some of this stuff repaired long ago. Thanks so much for the recommendation.