NJ Transit / 114x from port authority ny

This is the second time the bus driver did not stop or even go by my bus stop. I tried to tell the bus driver that he was supposed to make a turn but NOOOO he would not listen. Even other passengers were telling him. When I got off the bus and had to walk an extra 1/2 mile, in the bitter cold I saw 2 people waiting at the bus stop that he would not stop at. They were not happy either since they saw the bus drive on by. I pay WAY too much money for the buses to not stop at the regular bus stops, being late or not even showing up. Unfortunately, the NJ Transit is the best way for me to commute into NY. I just wish the customer service was significantly better!!!