Reservations, cancellations & refunds policies.

For your convenience, front desk reception hours are from 7:30AM to 11:00PM.

If you will be checking in after 11:00PM please notify us in advance.

We charge one night at the time of booking. All rooms must be fully prepaid 7 days prior to arrival. For groups bookings Christmas and New Year (December 20th – January 4th 2016), full payment is required 30 days prior to arrival.

No charge for children under 10 years old, when sharing room with parents. Rates are subject to change and are guaranteed on prepayment basis only.

Cancellations & refunds. All cancellations are subject to US$35.00 handling fee. Cancellations must be send by email at least 7 days prior to arrival in order to receive refund of deposit (less handling fee). All reservations cancelled outside the cancellation period will have a one night penalty charge.

FOR GROUPS (NO MATTER ARRIVAL DATE) AND FOR RESERVATIONS FOR CHRISTMAS, NEW YEAR SEASON (DECEMBER 20th – JANUARY 4th 2016) MUST BE CANCELLED AT LEAST 30 DAYS PIOR ARRIVAL IN ORDER TO RECEIVE REFUND, OTHERWISE APPLY ONE NIGHT PENALTY CHARGE.