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sjd2008

Chicago, Illinois

288

Loved the One Bedroom Suite!

Loved this location! It's a Holiday Inn Express so don't expect luxury but if you like a clean room, balcony, free continental breakfast, beach access half a block away, and nice pool and exercise equipment - then this is the place for you. I arrived early and the staff easily checked me in early and even upgraded my room (I am a Priority Club member). I ended up with a one-bedroom suite and I loved it. Two balconies, two tv's, two couches, table, desk, fridge and microwave. I couldn't ask for a more comfortable room. Clean too! Beach access was an easy 1/2 block away. It's a great beachfront to walk - but careful there isn't much "beach" at high tide! Nice pier about 1/2 mile away too. The only negative? This hotel is near the beach and beach hotels tend to get those tiny little "ants" that are really hard to get rid of - even with a good exterminator. I would definitely recommend this hotel. It is also pet friendly as I have seen several guests with their pets on site.More

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Stayed: October 2008, travelled solo

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Ask sjd2008 about Holiday Inn Express North Palm Beach - Oceanview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

When we arrived to the Holiday Inn Express at Juno, we were uncertain what we were going to experience. At check-in (later at check-out) we were impressed by the hospitality of the staff. The room was great, the grounds were well kept and the pool was lovely. The exercise equipment was like using machines in one's living room. The Holiday Inn Express at Juno was like no other Holiday Inn we have heard of. In addition to the hotel, the beach was in walking distance. Check out the lil cafe across the street - great pancakes. While we were in West Palm Beach we visited other hotels, but returned to Holiday Inn Express at Juno and the staff even upgraded our room. If you have a large family, the suites provide ample space. Overall, we were impressed with the Holiday Inn Express at Juno.

We found this to be a very decent hotel, and thrilled we could have our Standard Poodle along, as the beach is also pet friendly and allows well behaved dogs unleashed. The room was clean, had a nice balcony so I could smoke outside the room, and for experienced travelers...well, hey, it's a Holiday Inn! The sliding doors were a bit hard to open & close, but the furnishings were nice for a 2-3 star caliber limited service hotel.

If beachfront luxury is what you seek, this may not be the spot, but for around $100, you wont do better in the area. I am a 15 year veteran of the hotel industry, and used to work for the more upscale hotel in this town, so I know the lay of the land. It is also walking distance to several good (I did not say excellent, foodies) restaurants, shops and services.

Stayed: May 2008, travelled on business

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Ask Seababe0 about Holiday Inn Express North Palm Beach - Oceanview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

A stressful experience. Reviews led us to expect a different experience. It was very unpleasant from start to finish. We are very extensive travellers--spending at least half the year away in hotel rooms.

We had booked a king room and were given 2 doubles--told it was an upgrade to an ocean view. Saw only a tiny bit of the ocean when we went to the room. It was dark and not so clean.

It was a special anniversary holiday, we did not want 2 doubles.When we asked if we could have the king bedded room we had booked it was clearly an unacceptable request and as a result we felt we were penalised because we were allocated a room next to access corridor door and over rubbish collection point. These factors made the situation of the room very noisy---early in the morning and during the night.

When we had asked for a quiet room we were told that because it was a Sunday rooms were not cleaned as it was a quiet time and major cleaning was done the next day so there were no other options for us apart from a ground floor room which we felt was as bad as the room allocated.

We saw the Manager the next morning as information in the room asked us to communicate details of any experience less than 100% satisfaction. She was pleasant but appeared disinterested once she knew we were checking out that morning. She said she would discuss matters with the person who checked us in. We felt we were being a nuisance in taking up her time.

We e-mailed her for feedback but despite several requests for a response we have had no reply.

Customer care appears to be non-existant in our experience..Out of the 17 hotels in the ICH group we have stayed in over the last few weeks, regrettably our experience at this hotel would be the worst. We are platinum members of the priority rewards scheme--this was not important to this hotel.

Stayed: April 2008, travelled as a couple

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Ask Byford1 about Holiday Inn Express North Palm Beach - Oceanview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

My son and I stayed here for 3 nights when we went to spring training. We arrived at 3 AM and our room was waiting on us. Hot cinnamon rolls were available in the lobby.Everyone we can into contact at the hotel was nice and friendly. The rooms were just fine with us, except for two things. The sliding door would not slide. I had to lift it, then push open, then drag it shut. The stool would not flush well and kept running til the handle was jiggled.We were on the top floor (343) and could see the water over the trees. We went to the beach. It is pretty narrow, with grass and other vegetation growing on it. Not a place for a beach vacation. We Saw very few fast food places and several higher priced restaurants. There is a fish place beside the hotel, but their service is not good and according to the reviews on here, the food is not good either. There is a cafe 1/2 block north that is not bad.We paid $180/night, which is a little steep for a HI Express. The breakfast bar was pretty good.

Stayed: March 2008

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Ask YucatanMan about Holiday Inn Express North Palm Beach - Oceanview

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC