Cause

This problem was identified to occur if the versions of msiexe.exe and msihnd.dll don't match.

<example>msiexe.exe -> v4.5.6001.22159msihnd.dll -> v3.1.4001.5512

Diagnosing the problem

How to collect MSI log:

You can collect MSI log by installing the product with the command below:

msiexec /i <rhapsody installer>.msi /lv c:\temp\log.txt

How to check version of msiexe.exe and msihnd.dll:

You can check the version of msiexe.exe and msihnd.dll currently used in your system by navigating to the system folder where these files are stored and open the property page of these files by
Right Click > Properties.

Resolving the problem

It is necessary to unify the version of msiexe.exe and msihnd.dll in order to resolve this installation issue.