Well last week a report came out that said dish was the meanest company to work for and I have to agree. Now all of the sudden our CEO asked us to write positive reviews on here so I have been laughing at all these new comments. They must have gotten a perk for saying nice things. This place is a joke. It is cheap, micro managed, and scatter brained. Most managers don't have a clue but they get promoted because they have friends in upper management. They expect you to pay everything up front no matter the cost. We only get 10 dollars for lunch and 20 for dinner, so never expect a quality meal. Please do yourself a favor and never apply for a job here. Don't listen to those corporate guys praising this company. It isn't true

Advice to ManagementAdvice

It doesn't matter what you say. Nothing will change. Joe Clayton talks a big game , but that's about it. He doesn't care about you or your family. Maybe one day the company will get better but until then congrats on being named worst company to work for and meanest company in the us. That's what you worked for and now you got it.

They have the friendliness of a high school clique. Wonderfully accepting at first.

Cons

Once you have worked for a few months, DISH comes down on you HARD. Every little mistake is penalized, either in public if you are in front of enough fellow employees, or in private. If you tell anyone that you were reprimanded, you are written up for "reducing company morale". I was written up for crying after I found a razor in my purse. After showing management the razor, they claimed....well, let's just say I kept future objects planted in my desk or files secret, and I'm not about to change that now. DISH instilled the fear in me to keep my mouth shut.

Advice to ManagementAdvice

Don't write up employees for having the courage to confess about being harassed.

The pay is fairly decent, and is certainly competitive for the area, as well as free satellite TV service to employees.

Cons

I'll just list these:

-Long Hours-Horrible Benefits-"Corporate" has no value for it's employees-Most managerial staff could care less about its employees nor how well they perform-Regularly "talent manages" employees out the door for performing poorly-Relies heavily on certain "customer satisfaction" metrics to grade the agent, regardless of how well the agent actually performs according to the "Quality Assurance" guidelines-Very inflexible concerning employees who are students. I was personally informed by one of the HR managers that an agent, and I quote, "must be with their supervisor 100% of the time" even if that means having to skip classes in order to be at work-Risks employees lives to have an agent on the phone vs. an agent at home due to inclement weather conditions-Agents are trained in one way by the training department, told something else by their supervisor, and then told to do the same thing in, yet again, a different manner by a third supervisor.-Agents are required to follow guidelines, regardless of call situation, that sometimes lead to the agents being verbally abused by the customer, with no way to defend themselves.-The company enforces "Business Casual" for a call center in which the only people allowed inside, are the employees.-Promises agents regular pay raises based on seniority, in 6 months, following a second round of training, I still had not received the pay raise.-Very strict on "breaks" as being late, even by 1, "ONE", minute creates an "occurrence" which affects your attendance.

Advice to ManagementAdvice

-Improve benefits-Change the way raises work, ie: 6 months, 1 year, 1.5 years, etc... and actually stick to those pay raises.-Increase Pay.-RELAX! And stop being so uptight with rules just for the sake of having rules. Ie: Business casual.-Give agents more situational power, based on a low number of supervisors for supervisor calls.