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Mental Health Crises

Ours is an academic environment, devoted to scholarship, teaching, and learning. NYU's approach to the health of our students is one of “wellness”: supporting students in all aspects of their lives in order to enable them to achieve academic success. We believe this approach works well for our campus.
However, the demands of academic life, coupled with work, family, community, and personal responsibilities can create a stressful environment for students. We know how devoted and concerned our faculty and staff are about the well-being of our students, and we want to provide you with guidance on how to respond in cases of student mental distress.

Wellness Exchange

We believe students often can benefit from professional help in understanding and adjusting to the changes they are experiencing and coping with problems they may encounter. Our principal mechanism to provide access to these services is the Wellness Exchange. The Wellness Exchange is NYU's extensive network of health and mental health resources.

A 24/7 hotline (212-443-9999) centrally links all of these services and puts students in touch with professionals who can help them address day-to-day challenges as well as other health-related concerns including medical issues, academic stress, depression, sexual assault, anxiety, alcohol and other drug dependence, sexually transmitted infections, and eating disorders. The Wellness Exchange can provide assistance in both emergency and non-emergency situations.

The Wellness Exchange provides a variety of entry points to its services to accommodate student choice. Students can seek counseling by appointment at the Counseling Service, by calling the Wellness Exchange hotline, or by using walk-in services located at the Student Health Center (726 Broadway). Counseling is also available within some of the schools in offices located in school buildings.

In case of a life threatening emergency that is imminent (i.e., someone is holding or says they have a weapon and is threatening to use it), please call 911 immediately and then NYU Public Safety (212) 998-2222.

If a student expresses (either verbally or in written work) thoughts or impulses to hurt him/herself or impulses to harm others without any immediate, visible plan or intent, keep the student where he or she is, call the Wellness Exchange at (212) 443-9999 and request an urgent assessment.

If the student is not at imminent risk, but you are worried about the student’s or the community’s well-being, please reach out to the Wellness Exchange in order to seek advice on how to help the student.