Prominent

I am the idiot who called the number when my computer froze. Allowed them brief access to computer as well. I have 2 competent computer people I can call anytime but I just was not thinking [ I have some hepatic encephalopathy] Took to computer engineer friend, used every malware out there, paid and free, found through ccleaner that sharing software had been added to computer at time of incident, deleted it. Finally had Vipre Rescue scan for almost 2 hours and found nothing.
Will find out in the next few days if deleting the sharing software worked
Otherwise, its either a complete wipe or a new hard drive. Any suggestions less drastic? Incident occurred 1/11, would resetting system to an earlier date work?

Splendid

Whatever malware was laced to your system will yet be there regardless of a system reset. I'd advise on a clean install and practice a better behavior of browsing and being doubtful of what pop ups you see. Often if it's too good to be true, it's never worth a look.

Splendid

Whatever malware was laced to your system will yet be there regardless of a system reset. I'd advise on a clean install and practice a better behavior of browsing and being doubtful of what pop ups you see. Often if it's too good to be true, it's never worth a look.

Prominent

I am the idiot who called the number when my computer froze. Allowed them brief access to computer as well. I have 2 competent computer people I can call anytime but I just was not thinking [ I have some hepatic encephalopathy] Took to computer engineer friend, used every malware out there, paid and free, found through ccleaner that sharing software had been added to computer at time of incident, deleted it. Finally had Vipre Rescue scan for almost 2 hours and found nothing.
Will find out in the next few days if deleting the sharing software worked
Otherwise, its either a complete wipe or a new hard drive. Any suggestions less drastic? Incident occurred 1/11, would resetting system to an earlier date work?

If you ever see a popup claiming to be Microsoft, or some other company asking you to call their phone number, just restart your PC. That can usually get rid of it.

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