TERMS & CONDITIONS

APPOINTMENTS SERVICE

Sharons Couture bridal & groomswear operates on a appointment only basis, we usually only allocate appointments over the phone subject to availability.

We usually request clients to confirm their appointment aprrox an hour prior to their appointment scheduled as an confirmation they will be attending, in the case of you needing to cancel we usually request clients to let us know the day before so that we can allocate your appointment to another client.

If running late or unable to locate us contact numbers are available within the contact us page for you to contact upon.

RETURNS POLICY

Once an item as been purchased whether ready made or on made to measure from Sharons Couture, we do not accept returns or exchanges especially if they garment has been altered/designed to your measurements.

Sharons Couture will not exchange or accept returns on any worn items, have any stains on, body odours or perfurme scents.

We normally request customers to check the garment before they leave the premises as after the garment has left the premises we do not accept any issues with defaults at a later date.

This does not affect your statutory rights

PURCHASED ITEMS

We normally request either full payment or half deposit on any garment purchased at Sharons Couture in order for any alterations to commence. Without payment no garment will be put on hold, reserved or be tailored.

Incase you change your mind on a garment we normally request a 24 HOUR notice period in which you can cancel your purchase after which if the item is cancelled no refund will be provided & deposit will not be returned.

Any items that have been altered to your measurement can not be cancelled or refunded at all.

ORDERS

Incase you change your mind on a item or want to cancel an order we usually request a 24 HOUR notice period, If you have not contacted us within 24 HOURS of your appointment it normally means your order is being processed & has gone into production. Any cancellations beyond this point will not be taken into account & deposits will not be returned & no refund will be provided.

We normally request a 9/12 week production process for made to measure items & bridalwear 12/14 weeks, unless a mutual agreement has been made. Once your item is ready we normally request you to come in & try the outfit on.

Any design changes made which were not originally agreed will be made at an extra cost.

COLOURS/FABRIC/EMBROIDERY

Sharons Couture will always ensure that each garment is reproduced accurately in terms of colour, fabric & embroidery however on occasions there might be a slight variation due to the nature of natural dying, hand embroidery & the style of the garment to which some fabrics may not be suited. However our efforts will be to satisfy you & meet your design needs best to our capabilty.

Sharons Couture will not be liable for any damages to embroidery/fabric through wear & tear once the garment has left the premesis, which is why we ask all clients to check their outfit thorougly before leaving.

We always ensure that each item is fully finished on our behalf before handing it over to the client & quality of our garments is our number one priority.

GARMENT CARE

Sharons Couture does not take liability for any garments damaged tthough wear & tear, All embroidered items are prone to damage when mishandled or used excessively. Please store the garment in suit bag normally provided away from sunlight as they risk fading in direct sunlight.

If you notice any loose threads do not pull them but cut them neatly with scissors.

We do not recommended using any substances on or close to the items including perfurmes, sprays etc, if you do it is at your own risk.

Sharons Couture uses the finest however sometimes delicate fabrics & do not recommend washing/dry cleaning of any sort. If they are washed or dry cleaned it is at the customers own risk & Sharons Couture will not be held liable.

ONLINE ORDERS

We normally request clients to visit us at our workshop, however on ocassions if you can not make it to our studio, a postal procedure can be carried out. There is normally a charge of Postage & Packaging depending on the item weight which normally varys.

We normally ensure that all online descriptions are as accurate as possible & will even email you further details regarding the outfit, however we do not accept responsiblity of slight variances in colour of the photograph which is normally determined by the retouching/stying of the image, your computer monitor & resolution.

We do not offer any returns or exchanges on any online items.

Quality of items are always ensured before they are posted out however we do not accept liability of any damages occured via the delivery process.

The Sharons Couture website is up dated on a regular, items placed online are either in stock or available on made to measure.

To enquire about any products/services you can email us at [email protected] or contact us on either 07870 599 131 or 07974 920 970.