Re: Please make MP Navigator EX work with MX922

i, also, am very disappointed that MP Navigator EX 5.1 doesn't work with my new PIXMA MX922. My old MX890 had a 'fatal error' and died recently. RIP! I HATE all the cutsy stuff that has been added, i.e., "MY IMAGE GARDEN"--REALLY!!!!

Re: Please make MP Navigator EX work with MX922

I have also been a dedicated MP Navigator EX user for many years. After spending several hours in two separate phone calls to Canon support and finding out that the support staff was not able to help me, I figured it out on my own.

Please note, that I use Mac OS X, Version 10.10.5 (Yosemite)

I can now happily report that the Canon IJ San Utility, the replacement of MP Navigator, that works with my new MX 922 does in fact work very well and is indeed a great improvement. The trick is getting the correct IJ Scan Utility installed on your computer.

After installing the different drivers etc. from the included disc (after a special install software download) I got an error message every time that told me that ScanGear failed to install each time. I could not get around that. I searched online for a MP Navigator replacement and ended up with "Canon IJ Scan Utility2". I found it here: [Removed 3rd party link per Forum Guidelines] Although it works fine for scanning do not get this, as it is the wrong utility. I'll explain below.

The interface looks like this:

Note the button on the right that says "Driver". Pressing that button opens the Apple Image Capture interface,

but not a familiar MP Navigator like interface. However the user's manual "MX920ser_Scanning_EN.pdf", on page 82 clearly shows the ScanGear software interface. And on page 6 of that same manual the IJ Scan Utility also looks different. It does not have that "Driver" button. It has a "ScanGear" button.

misd-mac-ijscanner5-4_0_0-ea19_2.dmg. Under "Optional Driver(s)". This is the IJ Scanner5 driver

and

msd_-mac-mx920-19_1_0a-ea11.dmg. MX920 series Scanner Driver Ver.19.1.0b (Mac). This is the ScanGear_MX920 series software. After installing that second package, this is what my Canon IJ Scan Utility interface looks like now.

Notice the difference with the previous image. It is Scan Utility instead of Scan Utility2. And it has the ScanGear button on the right.

This is what I get now when I click on the ScanGear button. The very familiar MP Navigator like interface we all wanted back so much. Including Basic and Advanced Modes.

And after scanning multiple pages like for multiple page .pdf files I again get this.

So, obviously the MP Navigator replacement for the MX922 printer does in fact exist, and is also better. There are a few things to learn still, like stitching which I would previously do in Photoshop after scanning. That was always a pain. We'll see how it works with the new Scan Utility.

This is of course good news for Mac users. Obviously I don't know if the same is true for Windows users.

I hope this helps all the frustrated former MP Navigator EX users who have Macs, and possibly also Windows users.

Re: Please make MP Navigator EX work with MX922

When I'm in scan gear the images of the scanned document (last photo in your post) are in a tiny box I can barely see. And I can't click on the tiny image to see in full size and I can't click a box to select ot deselect to either skip pages or put in different order for save. Is the above last photo a pop up box that opens up after the image is scanned (I think it's called preveiw mode) or are those images within the box that is Scan Gear the way Navigator worked? Can you click on the image to see it in larger format? Can you select or deselect images? Hopefully this question makes sense. And thank you for your thoughtful post.

I received a DVD with printer software with the printer but it did not contain what I needed just a link that opened a web page when I chose my OS for each Macbook. I bought an external optical drive for optical drive software since the 15" has no optical drive. You don't need the DVD, you can go to the below site.

I think Register Product here is required. Despite my registering it elsewhere this particular location seemed to make everything work wrt getting the right files and having them install without issue.

Your installation should have placed files you need in the Canon Utilities folder

In IJ Scan Utility folder double click Canon IJ Scan Utility this is the new MP Navigator Ex from what I can tell.

The Canon IJ Scan Utility interface will open

Click to choose Product Name and change to Canon MX920 series Network (this got rid of the error unable to communicate) . If I left it as the default (Canon MX920 series I get the cannot communicate error)

You can now set your scanning preferences by double clicking Auto etc

Click OK on the message Scan by automatically selecting the settings......

The on-screen manual is less useful for settings info than the online manual.