She walks through her introduction to the CEO position while Xerox was under siege with the future of the company in the balance. One of her first stories being a desperate attempt to get Warren Buffet to go back on his famous ‘I don’t invest in technology companies’ philosophy and invest in Xerox. He didn’t change his mind, but he did invite her for dinner and he gave a great piece of advice:

“Focus on your customers and lead your employees like their lives depend on it”

Mrs. Mulcahy then goes on to discuss her experience during the Xerox turnaround and the leadership lessons that defined her tenure. The highlights from my notes: