How do I get a new pouch?Call 1-844-707-3239 for a new pouch. Listen to the list of numbers and select the option for talking with study person. Tell the person who answers what your problem is, and they will get you to a person who can help. We will replace the pouch once but cannot replace the medicine inside

How do I get a new money card?

Call 1-844-707-3239 to get a new money card. Listen to the list of numbers and select the option for talking with study person. Tell the person who answers what your problem is, and they will get you to a person who can help. We will replace the money card once at no cost. However, we cannot replace any money that was on the card that you lost. Additional lost money cards will be replaced but will cost $3 for replacement. You must have the money card to be paid for answering the monthly surveys.

If you do not spend the money on the card within 3 months of when it was put on the card, the card company charges a fee of $3 each month until you use the money. The 3 months starts the day any money is put on the card.

For any questions about the study please call 1-844-707-3239. Listen to the list of numbers and select the option for talking with study person. Tell the person who answers your question. The person answering the call will get you to a person who can answer your questions.