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Help & Contact us

Thank you for your enquiry

Your message has been received and one of our Customer Services representatives will get back to you shortly.

We aim to respond to enquiries within 24 hours and normally do so much faster.

Our Customer Services team is available Monday to Friday 8am-11pm and Saturday to Sunday 9am-9pm EST - if you contact us outside of these hours it may take us a little longer to respond to your enquiry.

Depending on the nature of your enquiry, we may have to contact our partner boutique for further information, occasionally this can add to our response time.

No matter how many items you purchase, or where in the world you order from, you will only pay one fee.

Click here to find out more about our shipping options, including Click & Collect and Same Day Delivery.

Free returns pick-up

We offer free global returns.

You have 14 days from receiving your order to return the item. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time. Click here to read our full returns policy.

Import duties information

Delivery duties are included in the item price when shipping to all EU countries plus USA, Canada, China, Australia, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan. This means all import duties are included in your order. The price you see is the price you pay.

Delivery duties are not included in the item price when shipping to all other countries. This means you may be liable to pay import duties on receipt of your order.

Designer : Karen Walker Eyewear

New-Zealander Karen Walker is known for her eccentrically elegant style that carries on throughout her eyewear collections. The designer aims to make a bold statement with each pair of glasses, infusing exaggerated architectural silhouettes with bold colours, oversized frames and distinctive patterns - without compromising originality and high-quality. Shoppers can find both classic and contemporary eyewear designs, instilled with Karen Walker’s signature playfulness and quirky energy.