FAQ

Requirements

Q. Which driver's license do I need?

A. To rent a car and drive in Japan, you must have a valid driver's license.
Please click here for more information.

Q. Is an International driving license acceptable in Japan?

A. Yes, but not all of them.
Only the International driving license issued by the states of the Geneva Convention is acceptable.
Please be aware that you also need to present your passport.
Please click here for more information about the license.

Q. Can I rent a car even if I don't have my driver's license with me on hand?

A. No, you cannot.
You must present your driver's license when you pick up the vehicle or you will not be able to rent.
You also have to keep your driver's license with you while driving, as required by Japanese Road Traffic Law.

Reservation

Q. How do I change my reservation?

A. We are afraid that it is not possible to change a reservation.
Please make a new booking and cancel the old one.

Q. How do I cancel my reservation?

A. You are able to cancel via our system.
Please log in to "My Reservation" with your e-mail address and password.
Your password can be found in the booking confirmation email.