Terms & Conditions

Political General, of purchase, of privacy, terms and
conditions of the service.

General thank and
allow us to inform you about some important points to consider during your
visit to www.fiorenceatelier.com and www.sendflowers.mx. With the aim of
providing a safe and pleasant environment for our customers and visitors, we
have established rules and terms under which are outlined the areas of
responsibility and rights, both Fiorence Atelier Floral® and our visitors.

To provide a better
service our hours to customers is from 9:00 am to 8:00 pm. from Monday to
Saturday. Fiorence Atelier Floral delivery flowers from Monday to Saturday,
from 9:00 am to 7:00 pm.

Sundays and holidays
flower delivery services, are not made, however, if you require delivery on a
Sunday or holiday, we ask you to get in contact with us to analyze if it is
possible to make the delivery of your flowers.

- Forms of payment

- Policies of
shipping

- Delivery guarantee

- Your purchase invoices

- Replacement

- Presentation of
gifts

- Comments to the
site of Fiorence®

- Policy of payment

- Site usage

- Rights of author

- Use of stolen cards

- Privacy

Form of payment

- Credit card.

Fiorence® has
contracted the services of PayPal which is a secure payment system online to
make purchases over the Internet. If you want to learn more about the benefits
of PayPal see www.paypal.com.

Shipping policy

Shipping costs: the shipping of flowers cost is $150.00 pesos, this
applies to key areas within Mexico City, in some areas, the shipping cost may
increase. If the area in which you want to deliver is not on our list, we can
surely make delivery at an additional cost, please consult our executives by
email to contacto@fiorence.net or contactomexico@fiorence.com

IMPORTANT! The cost of shipping is per unit of requested
products, if you have requested more than 2 units will be required to make an
adjustment to the cost, so it will be in touch with you as soon as possible. If
still not has made its order by please communicate is with us before performing
it.

We appreciate very
much also if in the reference line indicates the between streets where you will
find the address or somewhere we can use as a reference. The accuracy in this
information facilitates our delivery and avoids delays.

We does not verify
the data of delivery.

Any error in these
data will delay delivery or finally avoid that your gift is sent (in these
cases does not apply any kind of refund)

Delivered in public places:

Don't deliver gifts
in public places.

Nor we make
deliveries to students during class hours.

Delivery in business: we are not responsible for the policies that each
business or company have for the delivery of gifts to your employees, please
carefully review our policies in this regard:

-In many cases, the
companies not leave pass to our distributors within their facilities by reasons
of security, therefore you ask ensure is of that this is possible or that us
give instructions specific of who must receive their flowers.

-In other cases,
there are companies that do not allow that their employees receive gifts or
packages personal. Please make sure that this is allowed before you buy.

-There are companies
that receive packages but these are destined for wineries and warehouses,
therefore fail directly into the hands of the recipient. Please make sure
directly in the company and make all the necessary arrangements so that your
gift is delivered to the recipient.

* In any of the
previous cases, does not apply refunds for merchandise sent and not received.

Where in the time of
the delivery, the recipient not is find, not has who receive them flowers and
is impossible the delivery, Fiorence Atelier Floral will leave a notice
indicating that were in the address or company and that by causes outside to us
not could complete the delivery. In these cases, it may reschedule delivery
with an extra cost retry of delivery or change of address of the same.

Schedules of delivery

Bouquets and
arrangements floral: Monday to Saturday from 9:00 am to 7:00 pm

Baskets Gourmet:
Monday to Saturday from 9:00 am to 7:00 pm.

Boxes of flowers:
Monday to Saturday from 9:00 am to 7:00 pm.

In any case we can
commit ourselves to some specific times.

For delivery in the
schedule of 9-2 pm is necessary that perform your order with a day of
anticipation. The orders requested for the same day and received before 2 pm
will be scheduled for delivery from 3-7 pm, otherwise it will be scheduled for
the next business day. Only in exceptional cases orders may be delayed for
reasons beyond Fiorence. We thank you for your understanding and patience.

On special dates as
February 14 and may 10 deliveries will be in the course of the day, we cannot
guarantee a time especially.

For sending of flowers:

We reserve speak to
the address of the recipient to ensure that there will be someone to receive
flowers.

Express delivery:

With great pleasure
we can deliver your flowers with our express service. This service has an
additional cost. Call us to ask us and we will give you its delivery priority
need.

Replacement policies

Please read our
policies of substitution.

In case of delivery
of flowers:

- In arrangements and
bouquets (ramos) of mixed colors, try to always use flowers that contain those
colors, even replacing some sort of flower that have a similar value or greater
that you ordered.

- In arrangements and
bouquets (ramos) of an only type of flower, we will always try to send your
selected flower type, but it can be replaced with another color if there is no
availability.

- If the vase, basket
or base shown in the catalog are not available, it shall be replaced by one
similar, equal or best quality according to materials normally used, these
materials can be glass, ceramic, wood or wild crafted mud.

-Always we will try
to deliver your order on time. Therefore it may be necessary to replace or
change some aspects of your order to achieve this, seeking always to match or
improve our offerings.

In case of baskets
gourmet and baskets of fruit.

-Of being necessary
and due to lack of availability, we will replace the contents of the product
shown in the image to ensure the delivery on time of your gift.

-Always we will try
to deliver your order on time. Therefore it may be necessary to replace or
change some aspects of your order to achieve this, seeking always to match or
improve our offerings.

In any case, we will
try to contact you first by e-mail and in case of not having response time will
do it by phone to inform you of the necessary changes in your order. We will
try to do it early enough so that you respond to us in time.

However, if your
contact details are correct so that it is not possible to communicate with you,
the replacement will be made automatically or also can retain their order.

Special note for users of HOTMAIL, YAHOO and other
programs that use tools anti SPAM:

If your email account
is HOTMAIL, YAHOO, GMAIL or other free email services, all our emails, both the
copy of your order, as the confirmation of your payment and even subsequent
post may be diverted to its paragraph anti SPAM (or spam mail).

This is not in our
hands to prevent it, therefore we ask you to carefully check your mailbox. And
also you recommend make the adjustments necessary to allow that our post are
accepted.

Payment policies

Please read our
payment policy:

- We remind you that
although you have paid in the store and your credit card has been charged, as a
safety measure the Bank tells us if we verify the payment directly with you
because of a difference in the information that I provide. Thus, we take care
that nobody use indevidamente credit cards. If there any situation with your
payment, we will contact you as soon as possible.

-Your order only will
be processed until have registered your payment, by please ensure is that the
photo or email with your confirmation of payment already it have registered.

Total of delivery

Clause of Total delivery warranty

We warranty the first
to ensure that your gift will be delivered on the date agreed for delivery
according to our policies.

Requirements to the make your asked:

-provide them data of
the recipient complete and correct, (name with surnames, street, number inside
and outside, colony, State, Code postal and number of phone)

-you must make you of
that there will be someone always in the address of delivery so can receive
your gift.

-The phone of the
addressee that you provide should not be out of order, or belong to a mobile
phone.

Restrictions:

- Does not apply
where the information that you have provided the recipient is incorrect or
incomplete (name with surname, street, number inside and outside, Cologne,
city, State, zip code and phone number).

- Do not apply if the
delay in delivery is due to abnormal situations beyond our control such as:
adverse weather conditions and natural disasters, political riots,
demonstrations, etc.

Presentation of the product.

In Floral Atelier
Fiorence, all our flowers, bouquets and arrangements are made with the freshest
flowers. However, although we do everything possible to assure in be products
which appear in our photographs, depending on the season and for reasons of
availability, our florists can replace one or more flowers with any other
variety of equal or higher quality, appearance, or value.

Your purchase invoices.

Gladly we make your
purchase invoice must only request it immediately after you finish your
purchase (the same day), please send us an email to contactomexico@fiorence.com
with a copy of your RFC.

It is important to
ask for the Bill the same day of purchase otherwise we'll do the invoice for
sale of counter.

Use site

• Information, data,
software, photographs, images, graphics, videos, logos, names, advertisements
and any other material within the site (all this known as "content"),
is reviewed and updated periodically. However, such content is provided without
any express or implied warranty. Fiorence Atelier Floral® not assumes any
responsibility by errors or omissions in the information supplied by third
alien to us. In any case, Fiorence Atelier Floral® or their affiliates and
subsidiaries will be responsible by any damage special, indirect or consequent
resulting of the use or performance, errors u omissions in the material, even
when is notified with advance that such damage can occur.

• When the conduct of
the user is contrary to the interests of Fiorence Atelier Floral®, this
reserves the right refuse service, cancel shipments and settle accounts or
memberships to your consideration.

• Do not there is
tolerance for the user whose behaviors inhibit cordial coexistence among
individuals on our site. It is not allowed to transmit through Fiorence Atelier
Floral® messages racial, libelous, profane, threatening, discriminatory,
vulgar, obscene, sexual, or contrary to good uses and customs.

• This Web site was
developed for the commercial use of information, communication and
entertainment; any other activity or use is strictly prohibited.

Comments to the site of Fiorence Atelier Floral®

All our customers and
visitors are cordially invited to send their comments, ideas, suggestions, or
any other information concerning the content of this site.

Fiorence Atelier
Floral®, its affiliates may freely reproduce, use and distribute such
communications without limitation or obligation; However, if you so wish and
informs it us, your communications will be removed from any use in that time
Fiorence®, its affiliates or subsidiaries to give.

Copyright

The content of this
site is protected by the Federal law of the copyright law, international
treaties regarding copyright and any legislation that protects intellectual
property on behalf of Fiorence Atelier Floral® against any form and existing
technology or to come.

Being Fiorence
Atelier Floral legitimate® proprietary content, selection, coordination,
modification and update of the site, any third party alien to Fiorence Atelier
Floral® is authorized to modify, remove, delete, increase, publish, transmit,
sell or make any direct or indirect profit through exploitation of part or all
of our content.

Marks registered

Fiorence Atelier
Floral® and all logos, are trademarks of Fiorence®. Logos, graphics or any
other feature of these marks shall not be used with any other product or
service that are not from those offered to the public by Fiorence® and to cause
confusion among consumers or that discredit to Fiorence®.2

Limit of liability

Use of stolen cards:

Fiorence Atelier
Floral® is not responsible for the use of credit cards reported as stolen, once
the transaction has been authorized by the issuing bank. Fiorence® has no
chance of denying the sale when the user data to match our records. Key access,
password and credit card number are fully under the responsibility of the
owner. Not be will make any bonus by buy fraudulent.

Product use:

Any use of the
products purchased in our site is complete responsibility of the customer.
Fiorence Atelier Floral® does not accept any relationship or responsibility for
any events arising from the use of the products purchased on our site. Once
delivered products to the customer, he or she will be responsible for the
proper use of them.

Use of the site:

Fiorence Atelier
Floral® is released of any consequence for the use of our site. We do not
accept any responsibility for misuse of the network, or problems between third
parties where you would like to get involved. This clause applies for those who
check our site out of Mexico and whose legal regulations vary from those
applicable in Mexico.

Applicable laws

Since Fiorence® is a
company formed in accordance with the laws of the United States Mexicans, will
be such legislation the applicable and competent courts of the city of Mexico,
Federal District, if there is any kind of controversy related to the use of the
site.

If any interpretation
of terms and wording difference between the versions of this website, the
Spanish version shall be considered over any other.

Knowledge and agreement.

Consult our website
means that the user is aware of the present agreement and it accepts. Anyone
interested in visiting Fiorence® is subject to the guidelines, rights and
restrictions mentioned here. Fiorence® reserves the right to revise this
document at the time and under the circumstances that most suit you, being
these changes in force at the time of its publication.

Security

Whenever the client
fills the fields of record with personal data and/or sends a purchase order,
Fiorence® uses SSL ("Secure Socket Layer")-based secure server which
encrypts the information before being transmitted. With this we ensure that
only Fiorence® can read the information sent.

The use of the system
of security on our site, you can easily recognize when the browser display a
small padlock in the bottom right of the screen, which indicates that the
transaction is being conducted under a totally safe environment.

Privacy

In Fiorence Atelier
Floral® have special care with the information of our customers. Each requested
data, allows us to continuously improve our attention and service.

Fiorence® offers the service
online.

In case you would
like to make any purchase in this format, it will be necessary to register
their general data: name, address and telephone, e-mail account, number of
credit card and expiration date. This information us allows create and process
the order, track the order and inform you in all time its status.

Form in that use the information

- Monitor the traffic
of the site and the patterns of use of our clients with the objective of
improve constantly the design and distribution of products and services.

- We maintain record
of all transactions made in our system, which allows us to significantly reduce
fraud from malicious attempts. (see law) - maintain constant contact with
customers who have decided to sign up for our mailing list and news.