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If your sister didn't get her loot bag, that is something that customer support at Webkinz can tell. They should award her her loot bag. You should contact them.

If your sister adopted another pet at the same time, without going to her room right after adopting her poodle, then she should be able to go to her room and switch pets to the poodle. This should make the loot bag appear.

if you share an acount it doesn't matter anyway, you can get more than 1 potm loot bag / month
I'm so sorry that your sister didn't get her loot bag, I hope you guys will get it all sorted out and get it because I have entered a lot of potms and the prizes ROCK!!!! I don't mean to brag or anything, though

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