PlayStation 4 due in 2012?

Quoted from Gaming News Headlines – Yahoo! News:
Please note that in the excerpt of this article, it states that this is a rumor. It is important to note that, because it contradicts most of what we have been hearing about Sony’s plans for the PlayStation brand, and because it doesn’t really make much sense.
Read the full post:: PlayStation 4 due in 2012? on Gaming News Headlines – Yahoo! News

Customer Relationship Management (CRM) helps a company to develop and nurture relationships with its customers. In the 2000s, the adoption of IT-based CRM systems has increased. Describe some of the ways in which IT can be used to support CRM initiatives, giving specific examples. Also, explain what could go wrong in such IT-based initiatives, giving examples of failed initiatives..