Policies

Payment Policy

All payments are completed securely using PayPal. No payment information is received or stored using this method. Patterns are listed in United States dollars (USD) and PayPal provides up to date currency conversions from any currency.

To find out the approximate conversion of your currency, please visit www.xe.com.

Delivery Policy

PDF PATTERNS: Following payment you will be taken to the Order Received page where you will see your order details. Directly underneath the name of the pattern you have purchased, you will see a link to download the file. You will also receive a confirmation email containing the link to download the file as well.

Should you need to download any of your purchases again at a later date, simply log in to your account using the My Account button found at the right hand end of the site menu. On the next page you will see a list of your purchased patterns under Downloads. Click on the name of the pattern you wish to download again and follow the prompts.

To see a step by step tutorial on how to download your patterns click here.

PAPER PATTERNS and ANDRIE ADORNMENTS: Available shipping options will be displayed on the cart page once items have been added to the cart and the shipping destination has been selected from the drop down box.

All items are sent from Australia via Australia Post.

Any applicable customs charges are NOT added to your purchase by my shop – they are added by your country and are therefore to be paid by the buyer. If you are concerned that a purchase may accrue customs charges or be refused (usually over a certain dollar amount; differs for each country), please check with your postal/customs service before you purchase. Andrie Designs will NOT be liable for any customs charges and/or taxes added to your purchase upon arrival in your country, or any refusals. If a package comes back to me from customs in the original condition, I will of course issue a full refund (excluding Custom Andrie Adornments Orders – see below under ‘Refund Policy’).

Domestic customers please note – the approximate shipping duration for domestic purchases is 1-2 weeks. If your order does not turn up within the expected time frame, please contact me via the Contact page and I will do my best to rectify the situation. However, please be aware that I do not consider an order ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an order sooner than this.

International customers please note – I am shipping from Australia. Orders may take up to 2-3 weeks to arrive, though most arrive within 1-2 weeks. If your order does not turn up within the expected time frame, please contact me via the Contact page and I will do my best to rectify the situation. However, please be aware that I do not consider an order ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an order sooner than this.

For most purchases, both tracked and untracked shipping options are available. Please select the tracking option you prefer at checkout. If ‘NO tracking’ is selected, a tracking number will NOT be sent once your order has been shipped. If tracking has been selected, a tracking number WILL be sent once your order has been shipped.

Insurance is not included on any orders.

CUSTOM ANDRIE ADORNMENTS ORDERS: Available shipping options will be displayed on the cart page once items have been added to the cart and the shipping destination has been selected from the drop down box.

All items are sent from Australia via Australia Post.

Any applicable customs charges are NOT added to your purchase by my shop – they are added by your country and are therefore to be paid by the buyer. If you are concerned that a purchase may accrue customs charges or be refused (usually over a certain dollar amount; differs for each country), please check with your postal/customs service before you purchase. Andrie Designs will NOT be liable for any customs charges and/or taxes added to your purchase upon arrival in your country, or any refusals.

Domestic customers please note – the approximate shipping duration for domestic purchases is 1-2 weeks. If your order does not turn up within the expected time frame, please contact me via the Contact page and I will do my best to rectify the situation. However, please be aware that I do not consider an order ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an order sooner than this.

International customers please note – I am shipping from Australia. Orders may take up to 2-3 weeks to arrive, though most arrive within 1-2 weeks. If your order does not turn up within the expected time frame, please contact me via the Contact page and I will do my best to rectify the situation. However, please be aware that I do not consider an order ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an order sooner than this.

For most purchases, both tracked and untracked shipping options are available. Please select the tracking option you prefer at checkout. If ‘NO tracking’ is selected, a tracking number will NOT be sent once your order has been shipped. If tracking has been selected, a tracking number WILL be sent once your order has been shipped.

Insurance is not included on any orders.

The set up fee will be charged on all orders that involve a ‘new’ logo. This includes both customers who are ordering for the first time, as well as repeat customers who have a new or edited logo.

Refund Policy

PDF PATTERNS: As PDF patterns are a digital item, NO refunds are available.

PAPER PATTERNS and ANDRIE ADORNMENTS: It is important to me that you absolutely love your items therefore I offer a 10 day full refund for return policy. If you are unhappy with your purchase for any reason, please contact me within 10 days of receiving it. No returns will be accepted after 10 days from receipt of your order. Buyer to pay return postage fees and must include tracking.

Should your order, or part thereof, arrive damaged, I will happily send a replacement. Please contact me via the Contact page within 10 days of receiving your order to discuss. No replacements will be accepted after 10 days from receipt of the items.

‘Lost’ orders – please be aware I do not consider an order ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an order sooner than this. Please contact me via the Contact page if your order has still not arrived 30 days after the date of shipping.

If an order is deemed lost, I will send a replacement order free of charge; no refund will be issued.

CUSTOM ANDRIE ADORNMENTS ORDERS: If, for whatever reason, you are not satisfied with the proof and I am unable to meet your requirements, a full refund will be issued minus the set up fee. All set up fees are non-refundable.

As custom adornments orders are made specifically for you, using your own logo, NO refunds are available once you have approved your proof and I have begun making your order.

Should your order, or part thereof, arrive damaged, I will happily send a replacement. Please contact me via the Contact page within 10 days of receiving your order to discuss. No replacements will be accepted after 10 days from receipt of the items.

‘Lost’ orders – please be aware I do not consider an order ‘lost’ in the post until it has been a full 30 days from the date of shipping, and I will not replace an order sooner than this. Please contact me via the Contact page if your order has still not arrived 30 days after the date of shipping.

If an order is deemed lost, I will send a replacement order free of charge; no refund will be issued.

Wholesale Orders

Wholesale orders of my paper patterns are more than welcome. Feel free to sign up to the Andrie Designs Wholesale Customers mailing list to be kept up to date with pattern releases, stock availability, holiday dates etc. You can find the sign up form here.

For Australian and New Zealand retailers – my complete range of paper patterns can be purchased from 2 Green Zebras. Click here for more information.

For international retailers – please contact me via the Wholesale Orders page to discuss your requirements, shipping costs etc. as some titles are now stocked in the US and available for shipping direct from there (rather than from Australia).

Additional Information

All patterns are property of Andrie Designs. Do not copy these patterns, claim as your own or allow others to use them. The patterns may be used for personal and small businesses producing limited quantities only. If you do use these patterns to produce items for sale, please credit Andrie Designs for the pattern by writing “This item was made using a pattern from Andrie Designs” (for example).

All Andrie Adornments designs (including colours, quotes, styles etc.) are property of Andrie Designs. Do not copy these designs, claim as your own or allow others to use them.

All custom Andrie Adornments orders (including the hardware and findings used etc.) are property of Andrie Designs. Do not copy these designs, claim as your own or allow others to use them.

If you have any other questions, please feel free to contact me via the Contact page!

Lisa x

Comments

Hi Robin! Welcome and thank you for visiting my website! I would love to see your gorgeous Goin’ Uptown Tote when you’ve had a chance to make one – you are welcome to share your photos in my patterns group

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About the Designer

Hi! I'm Lisa, the face behind Andrie Designs - an indie pattern designer specialising detailed sewing patterns for professional results. Over the years I've dabbled in many different types of sewing projects which ultimately led me to starting my initial pattern business 'two pretty poppets'. Aptly named after my two darling daughters, it was a mix of handmade clothing and simple bag patterns. Since then, things have changed considerably...Read More…