Water & Light NYC

FAQ

WHERE DO YOU SHIP?

We currently only ship to the contiguous U.S.

HOW DOES PRICING WORK FOR SHIPPING?

We ship using Fedex Ground and Fedex Home Delivery to provide the most reliable, trackable shipments of your greenery. Rates are shown during checkout, and we typically mark the shipping cost down an additional $6 from what Fedex charges us to pass this savings on to you.

WHEN CAN I EXPECT MY ITEMS?

We typically process orders within 5-7 business days and ship on Mondays. Fedex will likely deliver your order within 3 business days based on your location - our plants ship from either New York or Florida.

WHAT CAN I EXPECT WHEN I RECEIVE MY ITEM?

You can expect to receive an item very similar to the item pictured on our website. While plants are living creatures and vary based on supplier and time of year, we make every effort to deliver an item very nearly identical to the one pictured. If you are unhappy with the quality of the item delivered, we back all our products with our satisfaction guarantee.

HOW DOES PRICING WORK FOR ONSITE MAINTENANCE?

Each client's plant collection varies and as such, each maintenance plan will be tailored accordingly. Plans generally require bi-weekly onsite visits and start as low as $78 per visit.

CAN YOU HELP ME FIND SOMETHING THAT ISN'T ON YOUR SITE?

Yes! Call or text our helpline at +1 347-471-1026 or shoot us an email at info@waterandlight.nyc and we will start searching on your behalf. It may take several weeks to find very obscure plants depending on the time of year, but be patient with our sourcing team and we should be able to get it. We'll send you a payment link once we find it, and ship it to your doorstep once payment is received.