13 1 Information Flow 2

Housekeeping • Questions/Polls – Please
ask them! – Use Webinar Panel Question Box, or – Email to ron@gembaacademy.com • Slides & Audio – Enlarge screen as desired – Master volume on computer • Recorded Version – This webinar will be available online within 3 days – Presentation notes will be shared in PDF format – An email will be sent once it’s ready • Live Tweet your questions and comments with #GembaWebinar

Value Stream Defined Value Stream:
All of the activities required to transform a customer request into a good or service. 8 First defined in The Machine That Changed the World, James Womack, Daniel Jones, & Daniel Roos, 1990. Process ProcessProcess Customer Request Customer Receipt

Why We Wrote the Book
• Too many organizations use VSM solely as a work design exercise • Too many organizations use VSM to make tactical vs. strategic decisions • Too many organizations map with an inappropriate team—or no team at all • Too many maps are process maps or contain no metrics • Too many organization miss out on the behavior and culture shifting benefits of value stream mapping