We did the free one for a couple of years but that only lets you do one video (as far as I know) and if you have more than one child then they all get the same video. Paid version there is the option of 2 or 3 or more videos so you can do a different one for each child. Tried the phone call a few years ago and it didn't really work out as my gang too mouthy and asking santa a million questions and when we did it, it was a recording so kids weren't getting any answers. Our crew love the video, the tension when we are waiting to see if they are on.the good list!!!