Avg. Dealer Review: (1 review)
"The experience was poor. An appointment was made to visit the showroom,
and to test drive the car, a Yeti. The appointment was kept, only to find the
vehicle was unroadworthy, could not be started, battery flat, and the vehicle
had not been started for many weeks. A test drive was offered in a similar
Yeti - "same engine, same specification". Once in the vehicle, we found that
it had a more powerful engine, and was an automatic!
This pattern continued. The salesman offered a purchase deal, after
negotiation. He agreed. 5 minutes later, his senior rejected already agreed
terms. So it went on. The salesman confirmed technical aspects which later
proved incorrect. Eventually a sale was agreed, and a £500 deposit paid. 10
minutes after I left Henrys, the salesman phoned to say that the 2 year
servicing package which he had offered, and agreed, could not be provided!
The goal posts were changing, every few minutes - clearly the young man
had neither the authority nor the experience to set up a sale transaction. He
was pleasant but the whole experience was disappointing and
unprofessional.
"