My Webroot Account Login

hi when i use to login to my webroot account login i use to see my mange keys and other info backup and setpassword but now when i login i dont see the mange key option and backup buttons any more need help thanks

Re: My Webroot Account Login

hi im not talking about the webroot community login account talking about this https://my.webrootanywhere.com/default.aspwhen i login there i cant see my backup synce or password chnage or cant even see manage key and i install webroot on my pc but in the login account my pc didint get added in there so i dont know what to do

﻿Click the drop-down arrow on your email address and go to Manage Users

Click Edit user Details/Permissions at the right of each user

Click the Access & Permissions tab

Make sure that Passwords and Backups are both checked

Make sure PC Security Console and the SecureAnywhere Console both have Admin permissions enabled

Click Save Access & Permissions

Please let me know if this information was helpful! If you need additional assistance please send me a Private Messagewith any emails and keycodes you have had associated to your Webroot acccount so I can gather more information.

Re: My Webroot Account Login

it was fine last night i get to see all the option in my webroot login account then today this happen i cant get to see manage user, manage key, bakacup synce, password nothing , and i even install webroot complete that i buy today on my pc but when i login the pc dont get added in the list

With the detailed account information I was able to find that your new SecureAnywhere Complete keycode you purchased earlier today was not associated with your My Webroot Account or your old Complete keycode.

I have now correctly associated the two. Now you can follow my previous instructions to make sure that the permissions settings are correct.

Update: We created a new account for Behzad and he has access to all permissions and full functionality of his online account. We communicated through Private Messages and ended with: