Project grew out of expanding help desk.

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Seeking operational improvements across all of its departments, the $1.7 billion Spokane Teachers Credit Union in Liberty Lake, Wash. implemented collaborative help desk software from HelpSTAR in 2010 and is now reaping many benefits, the Oakville, Ont.-based vendor announced.

Natasha Chilingerian

Natasha has served as managing editor for CU Times since March 2015. She also served as a communications specialist for Xceed Financial Credit Union in Los Angeles from 2013-2015, and as a CU Times freelancer from 2011-2013. She has been a professional writer for more than 13 years, specializing in news and lifestyle journalism as well as marketing copywriting for companies in the finance and technology space.