Privacy statement

When you request information from Choice Support, sign up to any of our services or buy things from us, Choice Support obtains information about you. This statement explains how we look after that information and what we do with it.

We have a legal duty under the Data Protection Act to prevent your information falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.

Normally the only information we hold comes directly from you. Whenever we collect information from you, we will make it clear which information is required in order to provide you with the information, service or goods you need. You do not have to provide us with any additional information unless you choose to. We store your information securely on our computer systems, we restrict access to those who have a need to know, and we train our staff in handling the information securely.

Some of our services are delivered through our subcontractors and professional workers. We will pass your contact details to the appropriate individuals, so that they can effectively supply those services.

We would also like to contact you in future to tell you about other services we provide. You have the right to ask us not to contact you in this way. We will always aim to provide a clear method for you to opt out. You can also contact us directly at any time to tell us not to send you any future marketing material.

Very occasionally we carry out a joint mailing with carefully selected other organisations, in order to tell you about products and services we think you might be interested in. Again, you have the right to opt out of this.

You have the right to a copy of all the information we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you). To obtain a copy, either ask for an application form to be sent to you, or write to the Data Protection Officer at Choice Support. There is a charge of £10 for a copy of your data (as permitted by law. We aim to reply as promptly as we can and, in any case, within the legal maximum of 40 days.)

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"I cannot fault the warmth, kindness and professionalism of Choice Support staff… putting the needs of my boys and myself first, putting us at ease through every step." Donna, supported through MyPA

"Investment in learning and development to deliver high quality services through well trained and motivated staff remains a key priority ..and is a strength of the organisation." Investors in People (Silver) report

"Miriam calls me grandma. It gladdens my heart that her needs are being met and when she goes and lives on her own the things she’s learnt she will put into practice." Bernadette, shared lives carer

"Living in my own flat means I can come and go when I want – nobody tells me what to do. I have my own key. I see my family more often… and my self-confidence has improved. " Neil, person we support

"At Choice Support we’ve been employing Quality Checkers since 2006 and have seen time and again the value of bringing the voice of experience into monitoring services." Sarah Maguire, Managing Director