The Care Quality Commission

The Care Quality Commission (CQC) is the official independent regulatory body of health and social care in England; responsible for the monitoring, inspection and regulation of social care services across the country; ensure care providers offer a safe, effective, compassionate and high-quality service to their dependents.

Within the care home sector, the CQC ensures that facilities are fit for purpose and operators provide the highest quality care services. With the UK’s population rapidly ageing, demand for care services is increasing and the role of the CQC has never been so vital.

How does it work?

The CQC monitors and inspects care providers and assesses the quality of the care they provide. They have three top experts, who lead inspection teams consisting of doctors, nurses, GPs, social workers and members of the public. Their assessment is based on five main questions.

Is it safe? – Is the facility clean, with low risk of infection?

Is it effective? – How good are the care providers at ensuring dependents’ quality of life is improved?

Is it caring? – Are staff compassionate and do they treat their dependents as human beings?

Is the organisation well-led? – Do staff have direction and purpose? Is the service being run properly?

Is it responsive? – Is the organisation listening to, and acting on, feedback?

The CQC’s evaluation of individual care providers contributes to research and reporting on the overall care service sector. This provides valuable information to care providers, other regulatory bodies and the users of services; which supports the continuing improvement of the sector.

Benefits of the CQC for the care home sector

The benefits of the CQC are felt across all care sectors. Within the care home industry these benefits include…

The care provided to patients and residents is of the highest possible quality – facilities which do not meet the CQC’s minimum standards are quickly identified and either helped to improve or closed down.

As care quality across the sector is consistently monitored and reported on, minimum institutional standards are continually being raised.

Rogue service providers find it much more difficult to operate within the sector.

Reputable businesses, which provide quality care, are able to expand their operations, allowing a greater provision of quality care at a time when demand is at its highest.

Providing quality care

Our partners operate a number of care home facilities across the UK, providing care services which include palliative, end-of-life and dementia-specific care. They are dedicated to providing only the very best care to the UK’s ageing population and work closely with the CQC to ensure they are able to do just that.

A significant contributor to the operator’s ability to provide such high quality care is their unique care home investment model. Historically, operators have relied heavily on bank lending, placing a burden on care providers to repay that debt. With the unique new funding model, the operator maintains ownership of the overall facility and generates funds through the sale of individual units to investors. This means the operator’s only financial obligation is to their investors, which means more of the money generated through the business can be put back into providing the very best care to residents.

If you’re interested in learning more about the impact the CQC has on the UK care sector, and how our partners ensure they provide the very best care, call a member of our team today on +44 (0)1202 765011 or email [email protected]

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