Troubleshooting website access issues

Some common reasons why you may be denied access to content on a website are:

Browser cookies reveal your actual location - If you tried to access the website while Hotspot Shield was disconnected, the website may have already stored cookies on your device that reveals your actual location.

You're not signed in to your Elite account - If you are not signed in to your Elite account in the Hotspot Shield app, you will experience the same download limits and access restrictions as a Free user.

You're not connected to the appropriate Virtual Location - Depending on the website you're trying to access, you will need to connect to the Virtual Location (country) where the content is available. For example, if you want to watch BBC content, be sure to connect to the UK/GB Virtual Location first.

General Troubleshooting for Access Issues

Before you access blocked or geo-restricted content, it's important to do the following: