Terms and Conditions

• Unfortunately we cannot make manual adjustments to finalized purchases. All orders will be processed and shipped as originally placed.

• Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.

• FitJunkie is not responsible for misplaced, lost or stolen packages during the time of transit. Under all circumstances, the United States Postal Service(USPS) is responsible for all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.

• All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim, we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.

• Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Shipping

• All orders will be shipped via the United States Postal Service (USPS) utilizing Priority Mail, which will include a tracking number.

• Orders are shipped to the provided shipping address listed under customer’s account.

• FitJunkie is not responsible for packages delivered to mistyped or invalid address.

• Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.

• Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.