topic Re: Pitch bug on Clip+? in Sansa® Clip | Sansa® Clip+https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125964#M30632
<P>Wow! Ralph Nader Jr.!</P>Sun, 13 Sep 2009 06:02:09 GMT14124all2009-09-13T06:02:09ZPitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/123937#M30564
<P>Does anyone know if the Clip+ has the same low pitch/slow playback bug that the Clip v2 has? I sold my 8GB Clip v2 because of it.</P><P>&nbsp;</P><P>Would love to have a Clip+ if it doesn't have that issue -- with the microSD slot, it's a near-perfect player.&nbsp;</P>Tue, 01 Sep 2009 02:01:09 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/123937#M30564michaelc50472009-09-01T02:01:09ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/123962#M30565
<P>I need an answer to this as well.&nbsp; If it turns out it does not have the problem, not only will I not get this new Clip but I will immediately sell the old one as well, as I don't give my business to companies that do this.&nbsp; Have seen it happen too many times where an exisiting product has some easily fixable problem, but rather than fix it, they make a new product that is very similar to the old one that does not have the problem and discontinue improving upon/supporting the old product, essentially forcing you to "upgrade."&nbsp; Especially as the problem goes to the very core purpose of the player.</P><P>&nbsp;</P><P>Seeing as this new forum for the Clip+ was created by Sansa, I would expect to see an official answer within the next few days or so, as they are clearly active/monitoring these boards.&nbsp; This post may seem a bit blunt, but I'm tired of this problem being ignored on the Clip.</P><P>&nbsp;</P><P>Respectfully submitted,</P><P>Warrior1986</P>Tue, 01 Sep 2009 03:29:43 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/123962#M30565Warrior19862009-09-01T03:29:43ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/123989#M30566
<P>I agree with you completely.</P><P>The lack of resolution of the pitch problem on the original Clip is totally unacceptable<A target="_blank" href="http://forums.sandisk.com/t5/util/emoticonspopuppage"><IMG alt=":smileymad:" src="http://forums.sandisk.com/i/smilies/16x16_smiley-mad.gif" title="Smiley Mad" border="0" />.</A></P><P>Especially when a firmware fix was said to be in the works by Sansa over 6 months ago (just before they blew out the old stock of Clips on sale at Walmart) and then not a peep from Sansa since then. I guess that since they sold all the old ones, they feel it' in there best interest not to fix the problem now.</P><P>&nbsp;</P><P>I would not trust the Clip Plus until all the audio file formats with all sample rates are tested for the pitch problem and distortion/clicks by someone other than Sansa.</P><P>It's important to know that if the Clip Plus has any defects in its firmware, when you purchase it, Sansa may never fix it.</P><P>I will not buy another Sansa product until the Original Clips pitch problem is fixed.</P><P>Buyer beware.</P>Tue, 01 Sep 2009 06:06:24 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/123989#M30566wavydavy2009-09-01T06:06:24ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124222#M30567
I just got the Clip+ at BB today. I'm with you guys about the slow playback on the original clip. I barely used it after listening to my music sounding a bit off all the time. I took the risk in getting the Clip+ to perhaps help others decide. So I can tell you after testing simultaneous playback with my computer and Cowon S9 vs the Clip+ on several songs, the slow playback is gone. However, it is now about 1/4 sec fast per minute, so about a second fast per 4+ minute song. This is not discernable to me without having the music playing simultaneously. Hope this helps.Wed, 02 Sep 2009 07:39:25 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124222#M30567hcry42009-09-02T07:39:25ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124234#M30568
<BLOCKQUOTE><HR /><LI-USER uid="31252"></LI-USER> wrote:<BR />I just got the Clip+ at BB today. I'm with you guys about the slow playback on the original clip. I barely used it after listening to my music sounding a bit off all the time. I took the risk in getting the Clip+ to perhaps help others decide. So I can tell you after testing simultaneous playback with my computer and Cowon S9 vs the Clip+ on several songs, the slow playback is gone. However, it is now about 1/4 sec fast per minute, so about a second fast per 4+ minute song. This is not discernable to me without having the music playing simultaneously. Hope this helps.<HR /></BLOCKQUOTE><P>&nbsp;</P><P>Which then makes one wonder why SanDisk doesn't make the same firmware tweak for the Clip to fix the problem.&nbsp; They share the same sound chip, right?&nbsp; Unless the firmware is significantly different, which is hard to believe, though possible I guess.</P><P>&nbsp;</P><P>Or maybe there's a Clip firmware release right around the corner ...</P>Wed, 02 Sep 2009 12:45:12 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124234#M30568PromisedPlanet2009-09-02T12:45:12ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124270#M30569
<P>Questions about this problem have gone unanswered by Sansa telephone Tech Support.</P><P>They claim no knowledge of what firmware will be released, or when.</P><P>This is unacceptable.</P><P>This forum and this thread <SPAN>are </SPAN>the appropriate forum to air these concerns, and alert others to a significant and yet unresolved problems with their Clip players.</P><P>This forum <SPAN>is </SPAN>the place for Sansa employees to browse and comment on progress.</P><P>The fact that they have stopped doing so for the clip is very disappointing <IMG alt=":smileymad:" src="http://forums.sandisk.com/i/smilies/16x16_smiley-mad.gif" title="Smiley Mad" border="0" /></P>&nbsp;Wed, 02 Sep 2009 16:36:14 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124270#M30569wavydavy2009-09-02T16:36:14ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124485#M30570
<P>&nbsp;</P><P>So don't buy Sansa stuff anymore if it bothers you that much.</P><P>&nbsp;</P><P>I think this is much ado about nothing, especially since there is a work around for the problem if it truly bothers you that much (48000).</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 03 Sep 2009 17:22:36 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124485#M30570itsMylife2009-09-03T17:22:36ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124487#M30571
I'm not an engineer, but shouldn't this just be something that SanDisk gets done correctly, without people having to use workarounds?&nbsp; Is this an issue with other players as well?&nbsp; Frankly, I've never heard of this as an issue before.Thu, 03 Sep 2009 17:28:26 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124487#M30571Miikerman2009-09-03T17:28:26ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124488#M30572
<P>Seems odd that that the same 3 or 4 people keep harping about the pitch issue.&nbsp; I'm not saying it didn't/doesn't exist, but the intensity of their posts almost makes me believe they are here soley to tarnish the reputation of Sandisk.</P><P>&nbsp;</P><P>The solution is simple.&nbsp; If the product (any product) doesn't suit your needs, return it.&nbsp; If enough people do that due to a design flaw (I'm not saying there is one with the clip+) the manufacturer will get the message loud and clear.</P><P>&nbsp;</P><P>Posting in a user forum isn't going to make your perceived issue go away; or make the manufacturer react to your complaints.</P>Thu, 03 Sep 2009 17:38:58 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124488#M30572fuze_owner-GB2009-09-03T17:38:58ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124500#M30573
<BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><P>Seems odd that that the same 3 or 4 people keep harping about the pitch issue.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>&nbsp;</P><P>&nbsp;</P><P>Seems the same 1 or 2 people keep acting as apologist, that it isn't reasonable to expect consumer grade gear to get the speed/pitch right even though the vast majority of inexpensive players do.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><BLOCKQUOTE><P>The solution is simple.&nbsp; If the product (any product) doesn't suit your needs, return it.&nbsp; If enough people do that due to a design flaw (I'm not saying there is one with the clip+) the manufacturer will get the message loud and clear.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>The mfr may have numbers on how many are returned, but for players bought and returned to retail or mail order outfits there's usually a broken chain when it comes to the reason why.</P><P>&nbsp;</P><P>&nbsp;</P><BLOCKQUOTE>;&nbsp;<P>&nbsp;</P><P>Posting in a user forum isn't going to make your perceived issue go away; or make the manufacturer react to your complaints. &nbsp;</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;</BLOCKQUOTE><BLOCKQUOTE>Hmmm..... didn't one of the Sansa employees post that they'd figured out the problem and had a fix? (maybe that was just for Fuze.) &nbsp; Didn't that all stem from discussion of the problem in the user forum?</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P>Thu, 03 Sep 2009 18:36:17 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124500#M30573donp2009-09-03T18:36:17ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124502#M30574
<BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><P>Seems odd that that the same 3 or 4 people keep harping about the pitch issue.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>&nbsp;</P><P>&nbsp;</P><P>Seems the same 1 or 2 people keep acting as apologist, that it isn't reasonable to expect consumer grade gear to get the speed/pitch right even though the vast majority of inexpensive players do.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><BLOCKQUOTE><P>The solution is simple.&nbsp; If the product (any product) doesn't suit your needs, return it.&nbsp; If enough people do that due to a design flaw (I'm not saying there is one with the clip+) the manufacturer will get the message loud and clear.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>The mfr may have numbers on how many are returned, but for players bought and returned to retail or mail order outfits there's usually a broken chain when it comes to the reason why.</P><P>&nbsp;</P><P>&nbsp;</P><BLOCKQUOTE>;&nbsp;<P>&nbsp;</P><P>Posting in a user forum isn't going to make your perceived issue go away; or make the manufacturer react to your complaints. &nbsp;</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;</BLOCKQUOTE><BLOCKQUOTE>Hmmm..... didn't one of the Sansa employees post that they'd figured out the problem and had a fix? (maybe that was just for Fuze.) &nbsp; Didn't that all stem from discussion of the problem in the user forum?</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I got some great swamp-land for sale if you think for a second that an issue was addressed solely based on disscussion in a user forum....<img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /> <img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /> <img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>Man, this place has turned negative.&nbsp; It used to be a fun place, but no more.&nbsp; Just a bunch of crybabies whining about anything and everything.&nbsp; At least I can get pleasure from my Sansa players....</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by fuze_owner-GB on </SPAN><SPAN class="local-date">09-03-2009</SPAN><SPAN class="local-time"> 02:42 PM</SPAN></DIV>Thu, 03 Sep 2009 18:42:54 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124502#M30574fuze_owner-GB2009-09-03T18:42:54ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124506#M30575
<BLOCKQUOTE><HR />fuze_owner-GB wrote:&nbsp;<BLOCKQUOTE><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I got some great swamp-land for sale if you think for a second that an issue was addressed solely based on disscussion in a user forum....<img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /> <img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /> <img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /></P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;That was back when sansa was a little more active in the forum. &nbsp;WIth a response like:</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE>"<FONT color="#3366FF">&nbsp;</FONT><SPAN class="Apple-style-span"><FONT color="#3366FF">sansafix wrote:&nbsp;</FONT></SPAN></BLOCKQUOTE><P><SPAN class="Apple-style-span"><FONT color="#3366FF">Hi, its a battery life tradeoff. Running higher PLL will degrade battery life 5 - 7%.<BR /><BR />Issue is logged and we will look into it again as time permits</FONT></SPAN><SPAN class="Apple-style-span">."</SPAN></P><P>&nbsp;</P><P>And announcing it was fixed the next day:</P><P>&nbsp;</P><P>"<SPAN class="Apple-style-span"><FONT color="#3366FF">All,</FONT></SPAN></P><SPAN class="Apple-style-span"><FONT color="#3366FF"><BR />Good news, We have reduced the pitch error by one order of magnitude with little to no effect on battery life (&lt;3%).&nbsp;<BR /><BR />The optimization will be included in the next firmware release due out this quarter.&nbsp;<BR /><BR />We have optimized for 44Khz and the pitch error is &lt; 0.14%&nbsp;<BR /><BR />For all other samples rates its &lt;0.18%<BR /><BR /></FONT></SPAN><P><SPAN class="Apple-style-span"><SPAN class="edit-author"><FONT color="#3366FF">Message Edited by sansafix on&nbsp;</FONT></SPAN><SPAN class="local-date"><FONT color="#3366FF">02-19-2009</FONT></SPAN><SPAN class="local-time"><FONT color="#3366FF">&nbsp;08:37 AM</FONT></SPAN><SPAN class="local-time">"</SPAN></SPAN>&nbsp;</P><P>&nbsp;</P><P>Probably just a coincidence that the problem had existed for the life of the product, then they addressed it a couple of days after forum members posted quantitative measurements of the error and the &nbsp;cause.</P><P>&nbsp;</P>Thu, 03 Sep 2009 19:30:31 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124506#M30575donp2009-09-03T19:30:31ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124510#M30576
Yup....pure coincidence.Thu, 03 Sep 2009 19:40:30 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124510#M30576fuze_owner-GB2009-09-03T19:40:30ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124516#M30577
<BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR />Yup....pure coincidence.<HR />&nbsp;&nbsp;believe that and you might as well keep your swampland.</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P>Thu, 03 Sep 2009 19:53:45 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124516#M30577donp2009-09-03T19:53:45ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124519#M30578
<P>And so, I ask politely, where is "<SPAN class="Apple-style-span"><FONT color="#3366ff">the next firmware release due out this quarter<FONT color="#000000">"?&nbsp; It's been more than 2 quarters since ...</FONT></FONT></SPAN></P><P>&nbsp;</P><P>Info. from SanDisk would be appreciated.</P>Thu, 03 Sep 2009 19:58:56 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124519#M30578Miikerman2009-09-03T19:58:56ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124520#M30579
<BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR />Yup....pure coincidence.<HR />&nbsp;&nbsp;believe that and you might as well keep your swampland.</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Ha Ha Ha Ha.....</P><P>&nbsp;</P><P>I've worked at the design and manufacturing level.&nbsp; I know how much they listen to the consumer.</P><P>&nbsp;</P><P>Many here have a very false sense of self-importance.</P>Thu, 03 Sep 2009 19:59:45 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124520#M30579fuze_owner-GB2009-09-03T19:59:45ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124523#M30580
<BLOCKQUOTE><HR /><LI-USER uid="4815"></LI-USER> wrote:<BR /><P>And so, I ask politely, where is "<SPAN class="Apple-style-span"><FONT color="#3366ff">the next firmware release due out this quarter<FONT color="#000000">"?&nbsp; It's been more than 2 quarters since ...</FONT></FONT></SPAN></P><P>&nbsp;</P><P>Info. from SanDisk would be appreciated.</P><HR /></BLOCKQUOTE><P>No offense, but isn't it a bit early for a new firmware for the clip+?</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by fuze_owner-GB on </SPAN><SPAN class="local-date">09-03-2009</SPAN><SPAN class="local-time"> 04:35 PM</SPAN></DIV>Thu, 03 Sep 2009 20:35:25 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124523#M30580fuze_owner-GB2009-09-03T20:35:25ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124524#M30581
<BLOCKQUOTE><HR /><LI-USER uid="4815"></LI-USER> wrote:<BR /><P>And so, I ask politely, where is "<SPAN class="Apple-style-span"><FONT color="#3366ff">the next firmware release due out this quarter<FONT color="#000000">"?&nbsp; It's been more than 2 quarters since ...</FONT></FONT></SPAN></P><P>&nbsp;</P><P>Info. from SanDisk would be appreciated.</P><HR /></BLOCKQUOTE><P>How long after the Fuze release was it before they said there would be no more updates for the e200's?&nbsp; I think the answer could lie there.</P>Thu, 03 Sep 2009 20:05:22 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124524#M30581Marvin_Martian2009-09-03T20:05:22ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124533#M30582
<P>The pitch problem on the Clip has not been improved by any firmware released so far.</P><P>Is there any reason to think that problems with the Clip + will be handled any better?</P><P>The extra length of time the tracks play is of no concern to me, that is just a side affect of the fact that the songs are being played back at the wrong pitch.</P><P>Playing back music off pitch/out of tune bothers me a lot because I am a musician used to hearing things at proper pitch.</P><P>There is a reason musicians "tune up" before a performance.</P><P>While it is understood that most clip users are unsophisticated consumers that are not musicians or engineers,</P><P>there is also a vocal minority who are, and expect consumer products like the Clip to operate within reasonable tolerances.</P><P>Like playing back the music at the correct speed and pitch.</P><P>We are trying to keep the company honest for everyones benefit.</P><P>Basic.</P><P>They should fix this with a firmware update.</P><P>No excuses.</P><P>It's that simple.</P><P>&nbsp;</P><P>Any one who complains about some one else trying to get a problem resolved on the forum, is a troll or doesn't understand the concept.</P><P>Either help or get out of the way.</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by wavydavy on </SPAN><SPAN class="local-date">09-03-2009</SPAN><SPAN class="local-time"> 01:56 PM</SPAN></DIV>Thu, 03 Sep 2009 20:56:52 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124533#M30582wavydavy2009-09-03T20:56:52ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124534#M30583
<BLOCKQUOTE><HR />fuze_owner-GB wrote:&nbsp;<BLOCKQUOTE><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Ha Ha Ha Ha.....</P><P>&nbsp;</P><P>I've worked at the design and manufacturing level.&nbsp; I know how much they listen to the consumer.</P><P>&nbsp;</P><P>Many here have a very false sense of self-importance.</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;Ha HA yourself... the product was out nearly a year with this problem, then 2-3 days after hard confirmation and the cause is posted on the forum they have it fixed. &nbsp;Dream on that it wasn't in response to the forum. &nbsp;Perhaps it was a known problem that was back-burnered, but they did respond to the forum.</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE>Most everyplace I've worked valid complaints get attention. &nbsp;Some go way overboard, running around like beheaded chickens when people who aren't going to buy a product anyway say they would if only it did xxxx.</BLOCKQUOTE><P>&nbsp;</P>Thu, 03 Sep 2009 20:58:56 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124534#M30583donp2009-09-03T20:58:56ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124537#M30584
<P>All of this ink for a lowly 'ol media player.</P><P>&nbsp;</P><P>You can believe what you want, I will do the same.&nbsp; No one will make me change my mind and it's af little consequence....because there are a ton of more important things to worry about than a potential flaw in a product.</P><P>&nbsp;</P><P>I see it now......you'll be on your deathbed and instead of being concerned about meeting your maker, you'll be worried about the pitch issue in a media player....</P><P>&nbsp;</P><P>&nbsp;</P><P>Carry on........</P>Thu, 03 Sep 2009 21:12:56 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124537#M30584fuze_owner-GB2009-09-03T21:12:56ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124538#M30585
<BLOCKQUOTE><HR /><LI-USER uid="9962"></LI-USER> wrote:<BR /><P>The pitch problem on the Clip has not been improved by any firmware released so far.</P><P>Is there any reason to think that problems with the Clip + will be handled any better?</P><P>The extra length of time the tracks play is of no concern to me, that is just a side affect of the fact that the songs are being played back at the wrong pitch.</P><P>Playing back music off pitch/out of tune bothers me a lot because I am a musician used to hearing things at proper pitch.</P><P>There is a reason musicians "tune up" before a performance.</P><P>While it is understood that most clip users are unsophisticated consumers that are not musicians or engineers,</P><P>there is also a vocal minority who are, and expect consumer products like the Clip to operate within reasonable tolerances.</P><P>Like playing back the music at the correct speed and pitch.</P><P>We are trying to keep the company honest for everyones benefit.</P><P>Basic.</P><P>They should fix this with a firmware update.</P><P>No excuses.</P><P>It's that simple.</P><P>&nbsp;</P><P>Any one who complains about some one else trying to get a problem resolved on the forum, is a troll or doesn't understand the concept.</P><P>Either help or get out of the way.</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by wavydavy on </SPAN><SPAN class="local-date">09-03-2009</SPAN><SPAN class="local-time"> 01:56 PM</SPAN></DIV><HR /></BLOCKQUOTE><P>I can appreciate that as I'm a musician too.&nbsp; But, on the same token....just because it should be fixed doesn't mean it will.</P>Thu, 03 Sep 2009 21:22:55 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124538#M30585fuze_owner-GB2009-09-03T21:22:55ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124570#M30586
<BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="4815"></LI-USER> wrote:<BR /><P>And so, I ask politely, where is "<SPAN class="Apple-style-span"><FONT color="#3366ff">the next firmware release due out this quarter<FONT color="#000000">"?&nbsp; It's been more than 2 quarters since ...</FONT></FONT></SPAN></P><P>&nbsp;</P><P>Info. from SanDisk would be appreciated.</P><HR /></BLOCKQUOTE><P>No offense, but isn't it a bit early for a new firmware for the clip+?</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by fuze_owner-GB on </SPAN><SPAN class="local-date">09-03-2009</SPAN><SPAN class="local-time"> 04:35 PM</SPAN></DIV><HR /></BLOCKQUOTE><P>LOL--certainly (I mean, the Clip+ doesn't officially come out until mid-month!).&nbsp; The above was in reference to the original Clip, with SanDisk noting new firmware for the quarter over 6 months ago ...</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by Miikerman on </SPAN><SPAN class="local-date">09-03-2009</SPAN><SPAN class="local-time"> 05:54 PM</SPAN></DIV>Fri, 04 Sep 2009 00:54:17 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124570#M30586Miikerman2009-09-04T00:54:17ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124572#M30587
<BLOCKQUOTE><HR /><LI-USER uid="4815"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="4815"></LI-USER> wrote:<BR /><P>And so, I ask politely, where is "<SPAN class="Apple-style-span"><FONT color="#3366ff">the next firmware release due out this quarter<FONT color="#000000">"?&nbsp; It's been more than 2 quarters since ...</FONT></FONT></SPAN></P><P>&nbsp;</P><P>Info. from SanDisk would be appreciated.</P><HR /></BLOCKQUOTE><P>No offense, but isn't it a bit early for a new firmware for the clip+?</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by fuze_owner-GB on </SPAN><SPAN class="local-date">09-03-2009</SPAN><SPAN class="local-time"> 04:35 PM</SPAN></DIV><HR /></BLOCKQUOTE><P>Lol--certainly (I mean, the Clip+ doesn't officially come out until mid-month!).&nbsp; The above was in reference to the original Clip, with SanDisk noting new firmware for the quarter over 6 motnhs ago ...</P><HR /></BLOCKQUOTE><P>I know..... I was just poking a little fun.....<img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /></P>Fri, 04 Sep 2009 00:54:37 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124572#M30587fuze_owner-GB2009-09-04T00:54:37ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124574#M30588
<P><img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P><P>&nbsp;</P><P>As you've seen, some already <EM>have</EM> asked about new Clip+ firmware!&nbsp; Actually, that's not fair of me:&nbsp; as new users, they've just tried to make sure they have the latest firmware, as one always should do with a new product using software.</P>Fri, 04 Sep 2009 00:57:56 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124574#M30588Miikerman2009-09-04T00:57:56ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124592#M30589
<P>Has any one tested the Clip + to verify weather or not the pitch problem has been fixed for any/all formats and sample rates.</P><P>&nbsp;</P><P>Here is why that is such an important question.......</P><P>&nbsp;</P><P>Let me explain in more detail.</P><P>Speed and time are related in music playback because when you play music at a faster speed, the song ends sooner and sounds as though it is being played at a higher pitch. (for an extreme example, think Alvin and the Chipmunks).</P><P>&nbsp;</P><P>When a musical instrument is tuned up, it is done to an international standard reference.</P><P>for example the note A should be exactly 440 Hz.</P><P>The reason for this is so all musicians can play their instruments together wherever they travel, and have them sound good together (in tune with each other).</P><P>&nbsp;</P><P>Thus, all properly recorded music played back at the correct pitch/speed should have the music be in tune (at the proper pitch) with any other properly tuned instruments.</P><P>&nbsp;</P><P>The Clip plays back music at the wrong pitch/speed so that it is noticeably out of tune when compared to original recording played back on any other equipment.</P><P>This is most noticeable to people like me with critical listening skills, who play a musical instrument along with the music from the clip.</P><P>Jamming with the music coming from the clip is like playing two instruments that are out of tune with each other&nbsp; <A target="_blank" href="http://forums.sandisk.com/t5/util/emoticonspopuppage"><IMG alt=":smileysad:" src="http://forums.sandisk.com/i/smilies/16x16_smiley-sad.gif" title="Smiley Sad" border="0" /></A></P><P>Unfortunately it is impractical to retune instruments to match them to the Clip, especially instruments like the piano. This also would require you to retune again for normal playing.</P><P>&nbsp;</P><P>The reason the problem has gone unnoticed by most people is, that they would not normally play the Clip in an environment where they could also hear the correct version at the same time to compare to, and they don't play a musical instrument along with it, to compare to.</P><P>&nbsp;</P><P>So you see that it is not the change in playback time that bothers me, as much as the "off pitch/out of tune with the rest of the world" problem which is unacceptable to me and which could be fixed by Sansa with a firmware update.</P><P>No other portable Mp3 or CD player I'm aware of has this problem, and I have had quite a few over the years.</P><P>&nbsp;</P><P>I hope this explanation helps non musicians appreciate how serious this problem is for us, and why we are so vocal about it.</P><P>&nbsp;</P><P>After all, We are the people who make the music you might like to enjoy listening to on your Clip.</P><P>Throw us a bone <A href="http://forums.sandisk.com/t5/util/emoticonspopuppage" target="_blank"><IMG alt=":smileywink:" src="http://forums.sandisk.com/i/smilies/16x16_smiley-wink.gif" title="Smiley Wink" border="0" /></A></P><P>&nbsp;</P>Fri, 04 Sep 2009 02:08:26 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124592#M30589wavydavy2009-09-04T02:08:26ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124597#M30590
<P>I have found that the pitch issue with the earlier devices is less irritable when dealing with gravitational&nbsp;variations and wormholes.&nbsp; I'm used to little pitch variations, though my rapidly advancing grey, my wife assures me, is probably more affected by long term radiation exposure than speed.</P><P>&nbsp;</P><P>Sansafix tinkered with the available timing multipliers for the Sansa's processor, and found a happy medium, after it was pointed out here on the forums.&nbsp; Getting the change incorporated into all of the AMS device families most likely involves more steps, as other updates fall into line for each model, and the requisite testing / approval process.</P><P>&nbsp;</P><P>The new Clip Plus has been one of those additional families, we now see.&nbsp; I'd bet that they can now concentrate on the base Clip, in both revisions.&nbsp; Lots of wee hurdles to handle.</P><P>&nbsp;</P><P>I am confident that the timing will be corrected on the existing Clips, especially since&nbsp;a working change has been tested.&nbsp; Don't forget that projects and priorities happen in the background, evidenced by the latest new toy!</P><P>&nbsp;</P><P>Bob&nbsp; <img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /></P>Fri, 04 Sep 2009 02:34:43 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124597#M30590neutron_bob2009-09-04T02:34:43ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124599#M30591
And an occasional (monthly, every other month) word from Sansa firmware development team, about progress, delays, or changes in priority, is forbidden, why?Fri, 04 Sep 2009 02:42:02 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124599#M30591wavydavy2009-09-04T02:42:02ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124640#M30592
<BLOCKQUOTE><HR /><LI-USER uid="9962"></LI-USER> wrote:<BR />And an occasional (monthly, every other month) word from Sansa firmware development team, about progress, delays, or changes in priority, is forbidden, why?<HR /></BLOCKQUOTE><P>&nbsp;</P>It's not uncommon for companies to have policies controlling the sharing of this kind of information in user forums.&nbsp; What SanDisk's exact policies are, we don't know.Fri, 04 Sep 2009 11:31:26 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124640#M30592PromisedPlanet2009-09-04T11:31:26ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124641#M30593
<P>Well, for anyone interested here's my quantified pitch results. All are taken from the headphone out of each respective player to the analog in of my soundcard (Audigy 2 ZS Notebook). Feel free to try and replicate my results using the setup I'll list below.</P><P>&nbsp;</P><P>Two files, a 445hz tone and a 1000hz tone, both MP3 and FLAC tested, encoded with and without replaygain, were played on the following devices. Results are:</P><P>&nbsp;</P><P><STRONG>445hz</STRONG></P><P>Dell D630c (laptop) - plays 445.01hz</P><P>Sansa E200&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - plays 445.18hz</P><P>Rio Karma &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; - Plays 445.21hz</P><P>Sansa Clip+ &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - plays 446.10hz</P><P>&nbsp;</P><P><STRONG>1000hz </STRONG></P><P>Dell D630c (laptop) - plays 1000.02hz</P><P>Sansa E200 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - plays 1000.39hz</P><P>Rio Karma &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - plays 1000.48hz</P><P>Sansa Clip+ &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - plays 1002.47hz</P><P>&nbsp;</P><P>That gives Sansa clip a pitch error of 0.247%, compared to the next player (Rio Karma) at 0.048%.</P><P>----------------------------------------</P><P>&nbsp;</P><P><STRONG>Setup</STRONG></P><P>1.)Here's the software setup: <A target="_blank" href="http://www.plogue.com/">Plogue Bidule</A> + VST Plugin <A target="_blank" href="http://www.gvst.co.uk/gtune.htm">Gtune</A>, WAV tones created using <A target="_blank" href="http://www.nch.com.au/tonegen/index.html">NCH Tone Gen</A>, then encoded via <A target="_blank" href="http://flac.sourceforge.net/">FLAC</A></P><P>2.) In NCH I created continuous, stereo tones for 30 seconds. You can then save the files as WAV and ecode them using the FLAC front-end app.</P><P>&nbsp;</P><P>3.)In bidule, make sure you've copied the gtune vst plugin to the vst plugin directory (program files\plogue\bidule\vst plugins). When it loads, you'll need to 1). Remove any sound input/outputs, 2.) Add a duplex audio device, and 3.) Add the gtune vst plugin. This can all be done by right clicking in bidule and accessing the menu that pops-up. Then it's just a matter of connecting each device as shown <A target="_blank" href="http://img42.imageshack.us/img42/3608/biduel.jpg">here</A>, and making sure bidule is processing (there's an 'on' or 'off' indicator in the top menu of bidule).</P><P>&nbsp;</P><P>4.)Double-clicking on the 'gtune' vst plugin that you addded, brings up it's processing window. When you play the headphone output into your soundcard, granted you've setup everything, you should get something like <A target="_blank" href="http://img196.imageshack.us/img196/3123/445g.jpg">this.</A> You can also double-click on the mixer and make sure you're getting a signal.</P><P>&nbsp;</P><P>&nbsp;</P><P>*And if you're wondering, I'm returning my clip+ to BB tomorrow.</P><P>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by schnarky42 on </SPAN><SPAN class="local-date">09-04-2009</SPAN><SPAN class="local-time"> 04:35 AM</SPAN></DIV><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by schnarky42 on </SPAN><SPAN class="local-date">09-04-2009</SPAN><SPAN class="local-time"> 04:40 AM</SPAN></DIV>Fri, 04 Sep 2009 11:40:59 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124641#M30593schnarky422009-09-04T11:40:59ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124642#M30594
<BLOCKQUOTE><HR /><LI-USER uid="31305"></LI-USER> wrote:<BR /><P>&nbsp;</P><P><STRONG>1000hz </STRONG></P><P>Dell D630c (laptop) - plays 1000.02hz</P><P>Sansa E200 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - plays 1000.39hz</P><P>Rio Karma &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - plays 1000.48hz</P><P>Sansa Clip+ &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - plays 1002.47hz</P><P>&nbsp;</P><P>That gives Sansa clip a pitch error of 0.247%, compared to the next player (Rio Karma) at 0.048%.</P><P>----------------------------------------</P><P>&nbsp;</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;</BLOCKQUOTE><BLOCKQUOTE>It looks like it did get improved over the original V1 clip. &nbsp;I measured a 1000 Hz tone as playing back at 1007 Hz, so +0.7%. &nbsp;Some others measured the same percent error by various means. &nbsp;&nbsp;</BLOCKQUOTE><BLOCKQUOTE>All the players I had available were consistent with your findings... battery powered ones on the order of 10x closer than (original) clip, and AC powered ones (CD and DVD players) another leap closer yet.</BLOCKQUOTE><P>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by donp on </SPAN><SPAN class="local-date">09-04-2009</SPAN><SPAN class="local-time"> 10:35 AM</SPAN></DIV>Fri, 04 Sep 2009 14:35:49 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124642#M30594donp2009-09-04T14:35:49ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124650#M30595
any idea of the results for the original clip? &nbsp;I'ld also be curious to see what the results for the ipod would be.Fri, 04 Sep 2009 14:25:01 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124650#M30595tipsypenguin2009-09-04T14:25:01ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124661#M30596
<BLOCKQUOTE><HR /><LI-USER uid="11472"></LI-USER> wrote:<BR />any idea of the results for the original clip? &nbsp;I'ld also be curious to see what the results for the ipod would be.<HR /></BLOCKQUOTE><P>donp's results are from the v1 clip. User daytona955 also did some tests on the fuze v1 <A target="_blank" href="http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;view=by_date_ascending&amp;message.id=18101#M18101">here.</A> Both have the pitch bug. Any ipod would need to be tested in a similar way to what others and I have done.</P>Fri, 04 Sep 2009 16:21:46 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124661#M30596schnarky422009-09-04T16:21:46ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124664#M30597
<P>It's quite sad that the Clip excels at so many things, except playing the actual music.</P><P>&nbsp;</P>Fri, 04 Sep 2009 16:29:00 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124664#M30597itsMylife2009-09-04T16:29:00ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124672#M30598
<P>Well Sansa?&nbsp; When are you going to answer this thread finally?</P><P>&nbsp;</P>Fri, 04 Sep 2009 17:46:43 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124672#M30598Warrior19862009-09-04T17:46:43ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124673#M30599
<BLOCKQUOTE><HR /><LI-USER uid="31305"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="11472"></LI-USER> wrote:<BR />any idea of the results for the original clip? &nbsp;I'ld also be curious to see what the results for the ipod would be.<HR /></BLOCKQUOTE><P>donp's results are from the v1 clip. User daytona955 also did some tests on the fuze v1 <A target="_blank" href="http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;view=by_date_ascending&amp;message.id=18101#M18101">here.</A> Both have the pitch bug. Any ipod would need to be tested in a similar way to what others and I have done.</P><HR /></BLOCKQUOTE><P>In the interest of accuracy...yes, the Fuze did have it, but it was fixed with a firmware update....so Sansa does know how to fix it.</P>Fri, 04 Sep 2009 18:03:28 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124673#M30599Marvin_Martian2009-09-04T18:03:28ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124691#M30601
<BLOCKQUOTE><HR /><LI-USER uid="9962"></LI-USER> wrote:<BR /><P>Thanks for doing the tests Donp.</P><P>I assume you used Mp3 encoded at 44.1 sample rate.</P><P>I wonder what the error is for Mp3 at 48 kHz sample rate?</P><P>Other sample rates?</P><P>Other file types... flac.&nbsp; ogg. wav.?</P><P>If you can hear a beat frequency (the sound of two tones out of tune with each other) when playing 1000 Hz and 1002.47 Hz tones at the same time, then the Clip + is likely to sound off pitch when played with an instrument.</P><P>I'm not sure yet if this is close enough for my purposes.</P><P>I wonder if they tried to fix it with firmware or if they changed the clock freq of the Xtal?</P><P>Amazing that Sansa can't do better in this area that everyone else seems to get right.</P><P>&nbsp;</P><P><STRONG><U>This flies in the face of the claims of superior audio playback quality. </U></STRONG></P><P><STRONG><U>One of the Clips purported strong selling points is actually not true!</U></STRONG></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>There's a thread under Fuze about this problem&nbsp;<A target="_blank" href="http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;thread.id=11835&amp;view=by_date_ascending&amp;page=1">http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;thread.id=11835&amp;view=by_date_ascending&amp;page=1</A>&nbsp;&nbsp;talk of Sansa's fix is around page 14.</P><P>&nbsp;</P><P>As long as the sample frequency was 44 khz it didn't matter whether the format was ogg, flac, or mp3.&nbsp;</P><P>&nbsp;</P><P>I recall that it was a lot better for 48 kHz so after a round of denial and "it doesn't matter" posts, a bunch were saying to just reencode your whole collection to 48 kHz.&nbsp;<SPAN class="Apple-style-span"><A target="_blank" href="http://forums.sandisk.com/t5/util/emoticonspopuppage#"><IMG alt=":smileyvery-happy:" src="http://forums.sandisk.com/i/smilies/16x16_smiley-very-happy.gif" title="Smiley Very Happy" border="0" /></A>&nbsp;&nbsp;I don't know that anyone tested lower sample rates.</SPAN></P><P>&nbsp;</P><P>The clock frequency affecting pitch isn't the frequency of the crystal itself, but one derived from it using a phase locked loop. &nbsp;On the fuze, Sansa was able to choose a different PLL frequency with just a firmware change.&nbsp;</P><P>&nbsp;</P><P>To be fair to those who rave about the clip's sound, the usual quantitative measures are things like frequency response, S/N ratio, and distortion, maybe time delay/stability between channels. Qualitiative might include soundstaging. &nbsp;It probably didn't occor to anyone to check the pitch (because, after all, "nobody" gets that wrong once you're past mechanical playback devices).&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by donp on </SPAN><SPAN class="local-date">09-04-2009</SPAN><SPAN class="local-time"> 03:32 PM</SPAN></DIV>Fri, 04 Sep 2009 19:32:52 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124691#M30601donp2009-09-04T19:32:52ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124700#M30602
<P>donp,</P><P>&nbsp;</P><P>sansafix's comment in that thread (<A target="_blank" href="http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;view=by_date_ascending&amp;message.id=18197#M18197">message here</A>) shows the improvement, but I didn't think they implemented it in any fuze firmware.</P><P>&nbsp;</P><P>Later in that same thread, mp3geek <A target="_blank" href="http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;view=by_date_ascending&amp;message.id=18248#M18248">references</A> from Wikipedia one study that showed the just disconcernable difference threshold of human hearing to be around 0.3% pitch error. This would suggest that for the majority of people, the clip+, at 0.247% pitch error, will qualitatively go unnoticed as having a pitch error. On the flip side, from an instrument tuning perspective, .247% pitch error is not acceptable, and gtune's vst plugin shows that the 1000hz tone on the clip+ is 'out of tune'.</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 04 Sep 2009 20:40:06 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124700#M30602schnarky422009-09-04T20:40:06ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124706#M30603
<P>Thanks for posting that link.</P><P>It has a lot of useful info about this problem and shows that a lot of other people are concerned about it.</P><P>It's a shame Sandisk won't&nbsp; respond to requests for info about a fix for the Clip.</P><P>&nbsp;</P><P>I'm now sorry I recommended the Clip to my friends before I discovered this problem.</P><P>I've now had to admit I was mistaken and advise them to avoid Sansa Products until Sansa get their act together.</P><P>It's clear now that the Clip could never be sold in a music store with it's playback speed/pitch problem.</P><P>It's to bad, otherwise it would be a great musicians buddy.</P><P>&nbsp;</P><P>Yes, it was an oversight to assume that the playback speed/pitch would be accurate, based on the fact that all other contemporary products are and no company in their right mind would release a digital audio product that wasn't.</P><P>Having said that.</P><P><STRONG>Playback speed accuracy is a serious sound quality metric to me. </STRONG></P><P><STRONG>And so I stand by my statement that until the speed/pitch problem is fixed, the Clip and possibly the Clip + cannot be said to have excellent sound quality. </STRONG></P><P>&nbsp;</P><P>Come on Sansa software dev team, has Sansa management cut off your ?</P><P>Your customers are on this forum begging for info!</P><P>Where is your voice?</P>Fri, 04 Sep 2009 21:23:37 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124706#M30603wavydavy2009-09-04T21:23:37ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124711#M30604
<P>Hmmm... as the originator of this thread, I'm interested to see that there are reports of there being pitch bugs with the v1 Clip.</P><P>&nbsp;</P><P>I have 2 v1 Clips -- a 2GB and a 4GB and don't hear problems with them (and hear no differences when running Rockbox on either of them). It was an 8GB v2 Clip that played back audibly too slowly to my ears.</P>Fri, 04 Sep 2009 22:36:49 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124711#M30604michaelc50472009-09-04T22:36:49ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124712#M30605
<BLOCKQUOTE><HR /><LI-USER uid="31221"></LI-USER> wrote:<BR /><P>Hmmm... as the originator of this thread, I'm interested to see that there are reports of there being pitch bugs with the v1 Clip.</P><P>&nbsp;</P><P>I have 2 v1 Clips -- a 2GB and a 4GB and don't hear problems with them (and hear no differences when running Rockbox on either of them). It was an 8GB v2 Clip that played back audibly too slowly to my ears.</P><HR /></BLOCKQUOTE><BLOCKQUOTE>Well then, since the clip+ appears to have ~ 1/3 the error of the V1 it should be fine. &nbsp;</BLOCKQUOTE><BLOCKQUOTE>&nbsp;How well is clip rockbox running? &nbsp;&nbsp;</BLOCKQUOTE><P>&nbsp;</P>Fri, 04 Sep 2009 22:45:31 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124712#M30605donp2009-09-04T22:45:31ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124723#M30606
I just received my clip+ today and don't notice any pitch issues, by ear.&nbsp; I do agree that the matter should be investigated by Sandisk and corrected.Sat, 05 Sep 2009 00:30:30 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124723#M30606fuze_owner-GB2009-09-05T00:30:30ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124735#M30607
<BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="31221"></LI-USER> wrote:<BR /><P>Hmmm... as the originator of this thread, I'm interested to see that there are reports of there being pitch bugs with the v1 Clip.</P><P>&nbsp;</P><P>I have 2 v1 Clips -- a 2GB and a 4GB and don't hear problems with them (and hear no differences when running Rockbox on either of them). It was an 8GB v2 Clip that played back audibly too slowly to my ears.</P><HR /></BLOCKQUOTE><BLOCKQUOTE>Well then, since the clip+ appears to have ~ 1/3 the error of the V1 it should be fine. &nbsp;</BLOCKQUOTE><BLOCKQUOTE>&nbsp;How well is clip rockbox running? &nbsp;&nbsp;</BLOCKQUOTE><P>&nbsp;</P><HR /></BLOCKQUOTE><P>It seems to have random stopping/crashing problems if you do things like change albums/tracks (while playing), pause, shuffle, etc., in other words, pretty much the way I listen to my Clip. ;-) But if you're listening to an album straight through from beginning to end, it works fine. Just not ready (yet).</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by michaelc5047 on </SPAN><SPAN class="local-date">09-05-2009</SPAN><SPAN class="local-time"> 02:48 PM</SPAN></DIV>Sat, 05 Sep 2009 19:48:20 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124735#M30607michaelc50472009-09-05T19:48:20ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124792#M30608
Still waiting for an answer.Sat, 05 Sep 2009 16:20:17 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124792#M30608Warrior19862009-09-05T16:20:17ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124805#M30609
<BLOCKQUOTE><HR /><LI-USER uid="23926"></LI-USER> wrote:<BR />Still waiting for an answer.<HR />&nbsp;</BLOCKQUOTE><BLOCKQUOTE>You expect Sansa has people assigned to "cover" the user forum on a holiday weekend?</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P>Sat, 05 Sep 2009 18:06:39 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124805#M30609donp2009-09-05T18:06:39ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124862#M30610
Or any other day of the year?Sun, 06 Sep 2009 00:04:19 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/124862#M30610PromisedPlanet2009-09-06T00:04:19ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125116#M30611
<BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="23926"></LI-USER> wrote:<BR />Still waiting for an answer.<HR />&nbsp;</BLOCKQUOTE><BLOCKQUOTE>You expect Sansa has people assigned to "cover" the user forum on a holiday weekend?</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>Well, I was going to say no, but seeing as someone posted just an hour ago, then yes.&nbsp;</P><P>&nbsp;</P><P>microsansa posted in this thread.&nbsp; http://forums.sandisk.com/sansa/board/message?board.id=clipplus&amp;thread.id=293</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by Warrior1986 on </SPAN><SPAN class="local-date">09-07-2009</SPAN><SPAN class="local-time"> 02:26 PM</SPAN></DIV>Mon, 07 Sep 2009 21:26:10 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125116#M30611Warrior19862009-09-07T21:26:10ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125504#M30612
<P>Thinking my first clip+ might be defective, I picked up a second one to test. Here's the results:</P><P>&nbsp;</P><P><STRONG>1000hz </STRONG></P><P>Dell D630c (laptop)&nbsp; - plays 1000.02hz</P><P>Sansa E200 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; - plays 1000.39hz</P><P>Rio Karma &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp; - plays 1000.48hz</P><P>1st Sansa Clip+ &nbsp; &nbsp; &nbsp;&nbsp; - plays 1002.47hz</P><P>2nd Sansa Clip+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; - plays 1002.47hz</P><P>&nbsp;</P><P>That gives both Sansa Clip+'s a pitch error of 0.247%, compared to the next player (Rio Karma) at 0.048%.</P><P>----------------------------------------</P><P>&nbsp;</P><P>From this I can say that this pitch bug is real, and can and should be fixed via firmware. I don't think it's too much to ask for Sansa to at least equal the sound quality performance of their previous generation player, the Sansa E200.</P><P>&nbsp;</P>Thu, 10 Sep 2009 14:34:26 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125504#M30612schnarky422009-09-10T14:34:26ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125632#M30613
<P>Here's my pitch test results.&nbsp; Thanks schnarky42 for the instructions on how to use bidule/gtune. I used the test tones created by forum member davek over in Sansa's Fuze forum in the <A target="_blank" href="http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;thread.id=11835&amp;view=by_date_ascending&amp;page=12">huge thread</A> about the Fuze pitch problem (supposedly fixed now).&nbsp; I bought my Clip at Walmart based on their good price and the review I read over at anythingbutipod.com that said how good the support was for the product and how it was frequently updated.&nbsp; But now it's been more than 6 months since the last firmware update.&nbsp; I sold my Clip due to your lack of support and frankly because I'm angry&nbsp; the Clip+ was put out before fixing the pitch problem on the original Clip (maybe that's smart business, but it pisses me off!).&nbsp; Come on Sansa, this pitch problem has been around since day one.&nbsp; CNet says the Clip was released on Oct. 8th, 2007.&nbsp; That's almost two years from now.&nbsp; Bring the Clip out of BETA!!! Fix the pitch problem!</P><P>&nbsp;</P><P>Sansa Clip 8gb V2 (V02.01.32A firmware, original Clip NOT Clip+)</P><P><STRONG><SPAN>1000hz</SPAN></STRONG><BR />44.1k encoded to 44.1k = 988.78Hz<BR />44.1k encoded to 48k&nbsp;&nbsp; = 1001.61Hz<BR />48k&nbsp;&nbsp; encoded to 44.1k = 988.78Hz<BR />48k&nbsp;&nbsp; encoded to 48k&nbsp;&nbsp; = 1001.61Hz<BR /><BR />Samsung SGH-A737 cell phone<BR /><BR />44.1k encoded to 44.1k = 1000.01Hz<BR />44.1k encoded to 48k&nbsp;&nbsp; = 1000.01Hz&nbsp;&nbsp;&nbsp;<BR />48k&nbsp;&nbsp; encoded to 44.1k = 1000.01Hz<BR />48k&nbsp;&nbsp; encoded to 48k&nbsp;&nbsp; = 1000.01Hz</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by oofda on </SPAN><SPAN class="local-date">09-11-2009</SPAN><SPAN class="local-time"> 12:20 AM</SPAN></DIV><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by oofda on </SPAN><SPAN class="local-date">09-11-2009</SPAN><SPAN class="local-time"> 12:22 AM</SPAN></DIV>Fri, 11 Sep 2009 07:22:20 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125632#M30613oofda2009-09-11T07:22:20ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125718#M30615
<BLOCKQUOTE><HR /><LI-USER uid="9962"></LI-USER> wrote:<BR /><P>This wrong speed, wrong pitch playback is unacceptable for a modern digital device.</P><P>My cheap digital watch is a hundred times more accurate.</P><P>This product is unusable by anyone who plays a musical instrument, and wants to play along with the songs on their Clip+, for fun or to learn new songs.&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>&nbsp;</P><BR /><BR />Yes, something they should have been able to avoid.<BR />Yes, a bummer to play alongside something else that is in tune.<BR /><BR />In the end, I'd say a matter of priorities. If you want a really small player WITH an expansion slot (not to mention FM), your alternative choices get really scarce really fast.<BR />For me, for now, I got the slot and in tune, not that small with an e200. Without some research I couldn't name another brand of straight music player with a memory slot at all. Just phones and PDA's.<BR />Fri, 11 Sep 2009 19:55:15 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125718#M30615donp2009-09-11T19:55:15ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125723#M30616
c200 is a bit smaller than an e200, has a microSDHC slot and FM radio, and can be Rockboxed.Fri, 11 Sep 2009 20:08:07 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125723#M30616PromisedPlanet2009-09-11T20:08:07ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125724#M30617
1/4 of a percent is plenty.&nbsp;A watch that is off by 1/4 of 1% would be off over 3 minutes a day!Fri, 11 Sep 2009 20:09:06 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125724#M30617JK982009-09-11T20:09:06ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125927#M30618
So Sansa, how much longer is this problem going to be ignored?&nbsp; I don't plan to stop bumping this thread until we finally get a concrete answer.Sun, 13 Sep 2009 00:53:36 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125927#M30618Warrior19862009-09-13T00:53:36ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125934#M30619
<BLOCKQUOTE><HR /><LI-USER uid="23926"></LI-USER> wrote:<BR />So Sansa, how much longer is this problem going to be ignored?&nbsp; I don't plan to stop bumping this thread until we finally get a concrete answer.<HR /></BLOCKQUOTE><P>You will be dead and buried before they address the issue.... Bump away......&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 13 Sep 2009 01:35:17 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125934#M30619fuze_owner-GB2009-09-13T01:35:17ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125935#M30620
<P>For anyone who wanst to check their clip using the method posted on page 3 of this thread, I've upload a 30-second 1000hz FLAC file <A target="_blank" href="http://www.mediafire.com/?yzjtnjdwjy5">here</A> and an MP3 version <A target="_blank" href="http://www.mediafire.com/?mym0uk0mmn4">here</A> if you do not want to create the files using NCH Tone.</P><P>&nbsp;</P><P>---------------------------------------------------------------------------------------------</P><P>&nbsp;</P><P>Ok, for Sandisk, here's an idea that could result a win-win situation: Since correcting the pitch may result in reduced battery life, why not give the user the option to correct the pitch? In the audio settings, you could call it 'audiophile mode', and enabling it would fix the pitch bug, but reduce battery life. This way you can still claim your current battery life as accurate by having 'audiophile mode' disabled by default.</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 13 Sep 2009 01:42:19 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125935#M30620schnarky422009-09-13T01:42:19ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125938#M30621
<BLOCKQUOTE><HR /><LI-USER uid="23926"></LI-USER> wrote:<BR />So Sansa, how much longer is this problem going to be ignored?&nbsp; I don't plan to stop bumping this thread until we finally get a concrete answer.<HR /></BLOCKQUOTE><P>&nbsp;</P>Could you please do us all a favor and CALL SanDisk and ask them, then post their response here, instead of spamming a user forum that's not an official vehicle for obtaining support?Sun, 13 Sep 2009 01:56:35 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125938#M30621PromisedPlanet2009-09-13T01:56:35ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125939#M30622
WOW! There really is a bug? So that's why my Chipmunks rips from vinyl sound a bit fast, or was it slow. This is causing all kinds of problems when I try to practice my Jew's harp. I must have not set the pitch control correct on the turntable. Hey, that's the solution! Sansa needs to put a pitch control knob on the Gen3 clip along with a strobe ring.Sun, 13 Sep 2009 02:23:52 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125939#M3062214124all2009-09-13T02:23:52ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125946#M30624
<P>WD, as a contributor here, I appreciate your issue, concern and frustration.&nbsp; I truly wish SanDisk would respond (on this and other issues--ignoring one's consumers is never a good policy, it seems to me).</P><P>&nbsp;</P><P>However, and with all due respect, your multiple postings across numerous threads is tiresome, and unfortunately and unwarrantedly wastes my time.&nbsp; A single thread is more than sufficient.&nbsp; Would you please limit yourself, so as not to consume my own time?&nbsp; Many thanks--</P>Sun, 13 Sep 2009 03:27:40 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125946#M30624Miikerman2009-09-13T03:27:40ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125953#M30626
Like it or not, Sandisk appears to be fixing this in stages. The pitch error on the Fuze and Clip+ is only around 1/3 of what it was&nbsp;on the Clip when it first came out. I expect further decreases in the pitch error over time, however they don't seem to want to fix it completely in one step.Sun, 13 Sep 2009 04:11:20 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125953#M30626JK982009-09-13T04:11:20ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125955#M30627
<BLOCKQUOTE><HR /><LI-USER uid="9962"></LI-USER> wrote:<BR /><P>Miikerman,</P><P>Yes, I agree that it's tiresome Sansa won't fix the problem without lots of customer complaints.</P><P>If you don't have something constructive to add to this subject, why bother posting here?</P><P>Skip it and move on to something that interests you more.</P><P>You think I want to read your complaints about people who care about product quality enough to write in this forum about it?</P><P>Why would you discourage people from posting about this problem, instead of just skipping the threads about the pitch/speed problem, if it is of no interest to you, hmmmmmmm?</P><P>&nbsp;</P><P>Clearly this is a serious issue for those who care about listening to music at the same pitch/speed as it was originally recorded.</P><P>This should not be considered an unreasonable or controversial request in this digital age, when all other inexpensive playback devices can do this.</P><P>&nbsp;</P><P>And if you need to hear it from other Sansa users who care, check out this thread.</P><P>Because of it Sansa finally addressed the problem on the Fuze.</P><P>&nbsp;http://forums.sandisk.com/sansa/board/message?board.id=sansafuse&amp;thread.id=11835&amp;view=by_date_ascending&amp;page=1</P><P>&nbsp;</P><P>All it takes for badly made products to flood the market is for consumers to say nothing.&nbsp;</P><P>Keep up the good work, all you other good folks helping to keep the pitch/speed problem at the top of the Clip forums <A target="_blank" href="http://forums.sandisk.com/t5/util/emoticonspopuppage"><IMG src="http://forums.sandisk.com/i/smilies/16x16_smiley-wink.gif" title="Smiley Wink" border="0" alt=":smileywink:" /></A>.</P><P>It's only through the efforts of people like us, that there is any chance Sansa will fix this serious design defect.</P><P><FONT size="5">If nothing else, we can warn new or potential owners so they can return these products before it's to late.</FONT></P><P>&nbsp;</P><P><FONT size="4">Keep up the good fight, never give up! </FONT><A target="_blank" href="http://forums.sandisk.com/t5/util/emoticonspopuppage"><IMG src="http://forums.sandisk.com/i/smilies/16x16_smiley-happy.gif" title="Smiley Happy" border="0" alt=":smileyhappy:" /></A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Unfortunately, by ignoring others with your multiple posts and including polite requests such as the above--one thread by you is sufficient--you are engaging in spam.&nbsp; That only is hurting your issue and is going to result in your being labeled a spammer. No one is asking you to stop raising the issue--rather, just to not spam about it.</P><P>&nbsp;</P><P>Asking others to ignore your posts is putting the cart before the horse.&nbsp; Moreover, people check the threads to see if there is anything new; merely finding your dupicative posts, time after time and in many different threads, is a waste of others' time, and an abuse of others.</P>Sun, 13 Sep 2009 04:26:28 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125955#M30627Miikerman2009-09-13T04:26:28ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125957#M30629
Great.&nbsp; As I said, fine, bring it to their attention--please do.&nbsp; But in one thread and not in a spam attack of multiple threads and posts, intruding on others' valuable time.&nbsp; And, I'm outta here.Sun, 13 Sep 2009 04:31:00 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125957#M30629Miikerman2009-09-13T04:31:00ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125960#M30630
<P>Bring it to their attention via calls to their support telephone number.&nbsp; They're forced to spend money and time answering those.&nbsp;</P><P><BR />All you're doing by posting your complaints over and over again is to annoy other users.&nbsp; SanDisk is ignoring your posts, and your posts don't cost the company anything.</P>Sun, 13 Sep 2009 04:55:03 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125960#M30630PromisedPlanet2009-09-13T04:55:03ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125964#M30632
<P>Wow! Ralph Nader Jr.!</P>Sun, 13 Sep 2009 06:02:09 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/125964#M3063214124all2009-09-13T06:02:09ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126023#M30633
<P><STRONG>All,</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG>The SanDisk Firmware developers are aware of this issue and a fix is in the works for the Sansa Fuze and the Sansa Clip+. At this time due to development&nbsp;targeted on the Clip+, firmware for the original Clip is not currently under development. This may change in the future as time permits. </STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG>wavydavy,</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG>All of the posts&nbsp;copy and pasting the same response&nbsp;simply&nbsp;are&nbsp;not necessary. If you continue to post these messages you will be ban from posting on this forum. This is your one and only warning. All of your duplicate posts will be deleted. You have gotten your point&nbsp;across&nbsp;and we would like to thank you for your contributions. &nbsp;</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG><FONT class="Apple-style-span" color="#FF0000">Forum Admin</FONT></STRONG></P><P><STRONG>slotmonsta</STRONG>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by slotmonsta on </SPAN><SPAN class="local-date"> 09-13-2009</SPAN><SPAN class="local-time"> 02:46 PM</SPAN></DIV>Sun, 13 Sep 2009 21:46:43 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126023#M30633slotmonsta2009-09-13T21:46:43ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126026#M30634
<P>Thanks for the response Slotmonsta.</P><P>Please make the pitch/speed issue a sticky.</P><P>Until then, bumping the relevant pitch/speed threads on the Clip and Clip+ forums is the only way to warn folks about the problem until it is resolved.</P><P>It is important information for music students, musicians and others that would be affected.</P><P>To conceal this problem would be dishonest.</P><P>&nbsp;</P><P>In light of your response, I will avoid multiple posts.</P><P>Please keep us informed about progress in addressing this problem.</P><P>Wavy</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by wavydavy on </SPAN><SPAN class="local-date">09-13-2009</SPAN><SPAN class="local-time"> 03:55 PM</SPAN></DIV>Sun, 13 Sep 2009 22:55:30 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126026#M30634wavydavy2009-09-13T22:55:30ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126132#M30635
<BLOCKQUOTE><HR /><LI-USER uid="17"></LI-USER> wrote:<BR /><P><STRONG>All,</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG>The SanDisk Firmware developers are aware of this issue and a fix is in the works for the Sansa Fuze and the Sansa Clip+. At this time due to development&nbsp;targeted on the Clip+, firmware for the original Clip is not currently under development. This may change in the future as time permits. </STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG>wavydavy,</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG>All of the posts&nbsp;copy and pasting the same response&nbsp;simply&nbsp;are&nbsp;not necessary. If you continue to post these messages you will be ban from posting on this forum. This is your one and only warning. All of your duplicate posts will be deleted. You have gotten your point&nbsp;across&nbsp;and we would like to thank you for your contributions. &nbsp;</STRONG></P><P><STRONG>&nbsp;</STRONG></P><P><STRONG><FONT color="#ff0000">Forum Admin</FONT></STRONG></P><P><STRONG>slotmonsta</STRONG>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by slotmonsta on </SPAN><SPAN class="local-date">09-13-2009</SPAN><SPAN class="local-time"> 02:46 PM</SPAN></DIV><HR /></BLOCKQUOTE><P>&nbsp;</P><P>Thank you for the response.&nbsp; Now we have a concrete answer we can refer to.</P><P>&nbsp;</P><P>So it's EXACTLY like how I predicted.&nbsp; The new Clip is out, and the problems of the old one are just tossed aside.&nbsp; Sure it says that it "may change in the future" but that's code for "You can forget about new firmware coming out for the original Clip."</P><P>&nbsp;</P><P>Well, you just lost a customer.&nbsp; I will also make sure to tell anyone I know to avoid Sansa products in the future.&nbsp; This sort of behavior is reprehensible and I will not give business to companies who do this.</P><P>&nbsp;</P><P>But again, thank you for the prompt reply.&nbsp; I no longer have to wait pointlessly for a firmware update.&nbsp; I can now sell my Clip and purchase a player from one of your competitors who actually cares about it's existing consumer base and won't cease support on products because a new version of the same product is coming out.</P>Mon, 14 Sep 2009 20:17:43 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126132#M30635Warrior19862009-09-14T20:17:43ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126229#M30636
You got that right. This time, it's R.I.P for the old clip, i'm selling it as soon as the Clip+ comes to Europe stores. Too bad Sansa can't fix the issue on both devices, i bet they use the same CPU unit, most of the components are the same. They just don't care.&nbsp;Tue, 15 Sep 2009 12:42:54 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126229#M30636icsterm2009-09-15T12:42:54ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126251#M30637
<BLOCKQUOTE><HR /><LI-USER uid="23287"></LI-USER> wrote:<BR />You got that right. This time, it's R.I.P for the old clip, i'm selling it as soon as the Clip+ comes to Europe stores. Too bad Sansa can't fix the issue on both devices, i bet they use the same CPU unit, most of the components are the same. They just don't care.&nbsp;<HR /></BLOCKQUOTE><P>So you are going to buy the Clip+?&nbsp; Why would you do that? By buying the new one, you are approving Sandisk's action of ignoring this problem on the Clip.</P>Tue, 15 Sep 2009 15:34:15 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126251#M30637Warrior19862009-09-15T15:34:15ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126254#M30638
<P>To <SPAN class="edit-author">slotmonsta</SPAN></P><P>&nbsp;</P><P>Thanks for the update.</P><P>I like all 3 of my Sansa players.</P>Tue, 15 Sep 2009 15:40:24 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126254#M30638glfnaz2009-09-15T15:40:24ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126292#M30639
<BLOCKQUOTE><HR /><LI-USER uid="17"></LI-USER> wrote:<BR /><P><STRONG>All,</STRONG></P><P>&nbsp;</P><P><STRONG>The SanDisk Firmware developers are aware of this issue and a fix is in the works for the Sansa Fuze and the Sansa Clip+. At this time due to development&nbsp;targeted on the Clip+, firmware for the original Clip is not currently under development. This may change in the future as time permits. </STRONG></P><P>&nbsp;</P><P><STRONG>wavydavy,</STRONG></P><P>&nbsp;</P><P><STRONG>All of the posts&nbsp;copy and pasting the same response&nbsp;simply&nbsp;are&nbsp;not necessary. If you continue to post these messages you will be ban from posting on this forum. This is your one and only warning. All of your duplicate posts will be deleted. You have gotten your point&nbsp;across&nbsp;and we would like to thank you for your contributions. &nbsp;</STRONG></P><P>&nbsp;</P><P><STRONG><FONT color="#ff0000">Forum Admin</FONT></STRONG></P><P><STRONG>slotmonsta</STRONG>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by slotmonsta on </SPAN><SPAN class="local-date">09-13-2009</SPAN><SPAN class="local-time"> 02:46 PM</SPAN></DIV><HR /></BLOCKQUOTE><P>Well, that's just flat out unacceptable.&nbsp; Sansa has just lost another loyal customer.</P>Tue, 15 Sep 2009 19:58:05 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126292#M30639itsMylife2009-09-15T19:58:05ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126347#M30642
<P>[If it turns out it does not have the problem, not only will I not get this new Clip but I will immediately sell the old one as well, as I don't give my business to companies that do this.]</P><P>&nbsp;</P><P>[I agree with you completely.The lack of resolution of the pitch problem on the original Clip is totally unacceptable. I will not buy another Sansa product until the Original Clips pitch problem is fixed.]</P><P>&nbsp;</P><P>[This is unacceptable.]</P><P>&nbsp;</P><P>[So Sansa, how much longer is this problem going to be ignored?&nbsp; I don't plan to stop bumping this thread until we finally get a concrete answer.]</P><P>&nbsp;</P><P>[It's only through the efforts of people like us, that there is any chance Sansa will fix this serious design defect.]</P><P>&nbsp;</P><P>[Until then, bumping the relevant pitch/speed threads on the Clip and Clip+ forums is the only way to warn folks about the problem until it is resolved.]</P><P>&nbsp;</P><P>[Well, you just lost a customer.&nbsp; I will also make sure to tell anyone I know to avoid Sansa products in the future.&nbsp; This sort of behavior is reprehensible nd I will not give business to companies who do this.]</P><P>&nbsp;</P><P>[Well, that's just flat out unacceptable.&nbsp; Sansa has just lost another loyal customer.]</P><P>&nbsp;</P><P>------------------------</P><P>&nbsp;</P><P><EM>Just when exactly did this forum turn into a nursery?</EM></P><P>&nbsp;</P><P><IMG border="0" src="http://www.cartoonstock.com/lowres/mba0405l.jpg" /></P>Wed, 16 Sep 2009 03:07:48 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126347#M30642Tapeworm2009-09-16T03:07:48ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126547#M30643
<P>Yep, the speed/Pitch problem is a real disappointment.</P><P>Sansa, When will you learn?</P><P>&nbsp;</P>Thu, 17 Sep 2009 20:19:43 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126547#M30643wavydavy2009-09-17T20:19:43ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126563#M30644
When you're willing to learn(see above cartoon).Thu, 17 Sep 2009 21:38:30 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126563#M30644yelped2009-09-17T21:38:30ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126568#M30645
Except that, isn't it great that SanDisk is looking into the issue!&nbsp; (And actually, things are better with the Clip+ than the Clip, possibly because people called the issue to SanDisk's attention.)Thu, 17 Sep 2009 22:51:35 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126568#M30645Miikerman2009-09-17T22:51:35ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126572#M30646
<P>The solution is quite simple.&nbsp; I've worked for major manufacturing concerns for the better part of my life and the only thing they listen to is sales.&nbsp; These whines &amp; repetitive threads and posts will do N-O-T-H-I-NG.</P><P>&nbsp;</P><P>Do the talking with your pocketbook; not the forum.</P><P>&nbsp;</P><P>I'm quite disappointed in Sandisk's handling of this issue.&nbsp; Not of the perceived problem.....But letting these rants go on and on.</P><P>&nbsp;</P><P>I'm a mod at another manufacturers website and these kinds of threads would immediately be killed there, and the posters would be banned for life.........</P><P>&nbsp;</P><P>So be it.&nbsp; It's Sandisk's forum, not mine....</P>Fri, 18 Sep 2009 00:45:07 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126572#M30646fuze_owner-GB2009-09-18T00:45:07ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126573#M30647
<BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><P>&nbsp;</P><P>I'm quite disappointed in Sandisk's handling of this issue.&nbsp; Not of the perceived problem.....But letting these rants go on and on.</P><P>&nbsp;...</P><P>So be it.&nbsp; It's Sandisk's forum, not mine....</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;You hang around here and complain a lot about other people's posts considering that (according to one of your posts) you've moved on from Sansas. &nbsp;That seems like not just whining, but pointless whining.</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by donp on </SPAN><SPAN class="local-date">09-17-2009</SPAN><SPAN class="local-time"> 09:05 PM</SPAN></DIV>Fri, 18 Sep 2009 01:05:20 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126573#M30647donp2009-09-18T01:05:20ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126586#M30648
<P><IMG src="http://weblogs.baltimoresun.com/news/captioncall/0504beautiful-bulldog-tongue.jpg" border="0" width="500" height="352" align="baseline" /></P><P>&nbsp;</P><P>Okay, what's going on in here?&nbsp; Yes, there has been a delay in implementing a pitch correction for the Clip.&nbsp; Yes, there has been some confusion concerning the Clip versus the Clip+ regarding firmware releases.</P><P>&nbsp;</P><P>On the other hand, the no's:</P><P>&nbsp;</P><P>No, you aren't being ignored.&nbsp; No, not everyone is involved in the same individual projects (thus the confusion).&nbsp; And no, we don't want to insult you by "locking" your concerns, as long as the information remains constructive.</P><P>&nbsp;</P><P>Just remember to keep it civil, and refrain from duplicate posts.</P><P>&nbsp;</P><P><EM>µsansa</EM></P>Fri, 18 Sep 2009 03:20:01 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126586#M30648microsansa2009-09-18T03:20:01ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126593#M30649
<P>SO, microsansa (and welcome back to the party!):</P><P>&nbsp;</P><P>Although this really deals with the original Clip but since you mention the confusion issue above, is it possible for SanDisk please to commit to a pitch fix for the original Clip as well, and to produce at least a final original Clip firmware incorporating the nifty firmware advances of the Clip+ (folder view/navigation, ReplayGain capability, current/next track info., increased song title, etc. scroll speed, among them)? &nbsp;</P><P>&nbsp;</P><P>If it's a time issue for a firmware developer, I would be happy to stop by and provide him/her with a lunch or 2, to save some development time.&nbsp; Any McDonald's preferences?</P><P>&nbsp;</P><P><img id="smileywink" class="emoticon emoticon-smileywink" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-wink.gif" alt="Smiley Wink" title="Smiley Wink" /></P><P>&nbsp;</P><P>It would be sweet to see the original Clip go out on the highest of notes.&nbsp; And that would build tremendous good will with the original Clip customer base, as you may have seen in the forums, maybe ultimately leading to each person later going out and buying a Clip+.</P><P>&nbsp;</P><P>Oh, and by the way:&nbsp; sweet pooch there!</P>Fri, 18 Sep 2009 04:00:19 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126593#M30649Miikerman2009-09-18T04:00:19ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126621#M30650
<BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><P>&nbsp;</P><P>I'm quite disappointed in Sandisk's handling of this issue.&nbsp; Not of the perceived problem.....But letting these rants go on and on.</P><P>&nbsp;...</P><P>So be it.&nbsp; It's Sandisk's forum, not mine....</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;You hang around here and complain a lot about other people's posts considering that (according to one of your posts) you've moved on from Sansas. &nbsp;That seems like not just whining, but pointless whining.</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by donp on </SPAN><SPAN class="local-date">09-17-2009</SPAN><SPAN class="local-time"> 09:05 PM</SPAN></DIV><HR /></BLOCKQUOTE><P>Ha Ha.... The "perfect" isn' so "perfect" anymore......I was Sansa-less for awhile....but I guess you were asleep when I mentioned that I recently purchased a Clip+.&nbsp; And not only that, I'm very pleased with the product in every respect.</P><P>&nbsp;</P><P>I know you like to be the fourm "police" and monitor everyone's slight mis-statements; but you are flat wrong on this one....</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>You just made my day....Ha, Ha, Ha......</P>Fri, 18 Sep 2009 09:25:01 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126621#M30650fuze_owner-GB2009-09-18T09:25:01ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126623#M30651
<BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR />You hang around here and complain a lot about other people's posts considering that (according to one of your posts) you've moved on from Sansas. &nbsp;That seems like not just whining, but pointless whining.</BLOCKQUOTE><BLOCKQUOTE><BR /></BLOCKQUOTE><HR /></BLOCKQUOTE><P>Ha Ha.... The "perfect" isn' so "perfect" anymore......I was Sansa-less for awhile....but I guess you were asleep when I mentioned that I recently purchased a Clip+.&nbsp; And not only that, I'm very pleased with the product in every respect.</P><P>&nbsp;</P><P>I know you like to be the fourm "police" and monitor everyone's slight mis-statements; but you are flat wrong on this one....</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>You just made my day....Ha, Ha, Ha......</P><HR /></BLOCKQUOTE><P>&nbsp;Apologies for not being up to the minute on all details of your life. &nbsp;I plead guilty to <STRONG>not </STRONG>being a stalker. &nbsp;SO maybe you're whining with little point instead of no point.</P><P>&nbsp;</P><P>I may point out misstatements, like when the "Don't complain!" people were denying the pitch bug existed at all, or claiming that <STRONG>NO</STRONG>&nbsp;consumer grade gear will play in tune (oh, that &nbsp;was you!)&nbsp;&nbsp;You just chime in with "Don't say that! &nbsp;I work in &nbsp;production and we don't care what our customers think!" &nbsp;&nbsp;</P><P>&nbsp;</P><P>Maybe you can let us know what companies, in your experience working there, have that attitude so we can vote with our pocketbooks as you suggest.</P><P>&nbsp;</P><P>I think that approach makes as much sense as swatting a dog the day after he pees on the rug. &nbsp;It hurts him, but he's got no freaking idea why you did it and it won't teach him what you want. &nbsp;But you claim it's the only language your company will listen to, so let us know.&nbsp;</P>Fri, 18 Sep 2009 11:13:23 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126623#M30651donp2009-09-18T11:13:23ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126624#M30652
<BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR />You hang around here and complain a lot about other people's posts considering that (according to one of your posts) you've moved on from Sansas. &nbsp;That seems like not just whining, but pointless whining.</BLOCKQUOTE><BLOCKQUOTE><BR /></BLOCKQUOTE><HR /></BLOCKQUOTE><P>Ha Ha.... The "perfect" isn' so "perfect" anymore......I was Sansa-less for awhile....but I guess you were asleep when I mentioned that I recently purchased a Clip+.&nbsp; And not only that, I'm very pleased with the product in every respect.</P><P>&nbsp;</P><P>I know you like to be the fourm "police" and monitor everyone's slight mis-statements; but you are flat wrong on this one....</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>You just made my day....Ha, Ha, Ha......</P><HR /></BLOCKQUOTE><P>&nbsp;Apologies for not being up to the minute on all details of your life. &nbsp;I plead guilty to <STRONG>not </STRONG>being a stalker. &nbsp;SO maybe you're whining with little point instead of no point.</P><P>&nbsp;</P><P>I may point out misstatements, like when the "Don't complain!" people were denying the pitch bug existed at all, or claiming that <STRONG>NO</STRONG>&nbsp;consumer grade gear will play in tune (oh, that &nbsp;was you!)&nbsp;&nbsp;You just chime in with "Don't say that! &nbsp;I work in &nbsp;production and we don't care what our customers think!" &nbsp;&nbsp;</P><P>&nbsp;</P><P>Maybe you can let us know what companies, in your experience working there, have that attitude so we can vote with our pocketbooks as you suggest.</P><P>&nbsp;</P><P>I think that approach makes as much sense as swatting a dog the day after he pees on the rug. &nbsp;It hurts him, but he's got no freaking idea why you did it and it won't teach him what you want. &nbsp;But you claim it's the only language your company will listen to, so let us know.&nbsp;</P><HR /></BLOCKQUOTE><P>In all due respect, I find almost all of your posts mean spirited or going out of your way to make a particular poster look bad.</P><P>&nbsp;</P><P>I'm way past the point in my life to care what you or others think of me.</P><P>&nbsp;</P><P>I will continue to speak my mind, and frankly I don't care if you approve or not.</P>Fri, 18 Sep 2009 11:26:06 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126624#M30652fuze_owner-GB2009-09-18T11:26:06ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126625#M30653
<BLOCKQUOTE><HR /><LI-USER uid="23176"></LI-USER> wrote:<BR /><P>Okay, what's going on in here?&nbsp; Yes, there has been a delay in implementing a pitch correction for the Clip.&nbsp;</P><HR /><P>&nbsp;</P><P>I thought I read a post from another SanDisk employee, within the last week,&nbsp;that firmware development for the Clip had ceased?</P></BLOCKQUOTE>Fri, 18 Sep 2009 12:11:35 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126625#M30653PromisedPlanet2009-09-18T12:11:35ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126631#M30654
<BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><BR /></BLOCKQUOTE><P>Maybe you can let us know what companies, in your experience working there, have that attitude so we can vote with our pocketbooks as you suggest.</P><P>&nbsp;</P><P>I think that approach makes as much sense as swatting a dog the day after he pees on the rug. &nbsp;It hurts him, but he's got no freaking idea why you did it and it won't teach him what you want. &nbsp;But you claim it's the only language your company will listen to, so let us know.&nbsp;</P><HR /></BLOCKQUOTE><P>In all due respect, I find almost all of your posts mean spirited or going out of your way to make a particular poster look bad.</P><P>&nbsp;</P><P>I'm way past the point in my life to care what you or others think of me.</P><P>&nbsp;</P><P>I will continue to speak my mind, and frankly I don't care if you approve or not.</P></BLOCKQUOTE><BLOCKQUOTE><HR />&nbsp;</BLOCKQUOTE><BLOCKQUOTE>Talk about a laugh! &nbsp;Just a suggestion.. take a look at your posts for the last month, or 2, or 6, or 12, and note what percentage are either putting someone down for making a post, or giving kudos to someone else for doing the same. &nbsp;&nbsp;</BLOCKQUOTE><BLOCKQUOTE>IN how many of those do you use logic any stronger than (in so many words) "I know a lot of musicians and we don't care about xxx, so shut up!" &nbsp;or "I'm in manufacturing, and we don't care what customers say, so shut up!" or "If you want it any better, use professional gear, so shut up!" ???</BLOCKQUOTE><BLOCKQUOTE>As you note, a number of my posts address misstatements, but I don't try to suppress whole topics like some prohibition activist preaching in a saloon.</BLOCKQUOTE><BLOCKQUOTE>C'mon now.. if you really have no interest in gapless playback or pitch errors, what kind of posts do you expect to find in threads with those titles? &nbsp;Why go there except to put down those posts you can expect to see?&nbsp;&nbsp;&nbsp;You want to speak your mind, but apparently what's on your mind mostly is not wanting others to.</BLOCKQUOTE><BLOCKQUOTE>&nbsp; I also see posts on my list with constructive answers to people's questions about other software for tagging, transferring, etc.</BLOCKQUOTE><BLOCKQUOTE>I can understand if you're shy about the name of your manufacturing company. &nbsp;Even if they don't care what their customers think, they may not want the customers to know that.</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE><BR /></BLOCKQUOTE><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by donp on </SPAN><SPAN class="local-date">09-18-2009</SPAN><SPAN class="local-time"> 10:44 AM</SPAN></DIV>Fri, 18 Sep 2009 14:44:08 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126631#M30654donp2009-09-18T14:44:08ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126632#M30655
<IMG src="http://trinitypastor.files.wordpress.com/2009/02/broken_record.jpg" width="600" border="0" height="394" />Fri, 18 Sep 2009 14:47:55 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126632#M30655fuze_owner-GB2009-09-18T14:47:55ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126641#M30656
<P>And now, back to our regularly scheduled programming ...</P><P>&nbsp;</P><P><img id="smileywink" class="emoticon emoticon-smileywink" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-wink.gif" alt="Smiley Wink" title="Smiley Wink" /></P><P>&nbsp;</P><P>And perhaps hearing back from microsansa as to the inquiries above.</P>Fri, 18 Sep 2009 15:47:38 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126641#M30656Miikerman2009-09-18T15:47:38ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126660#M30657
<BLOCKQUOTE><HR />PromisedPlanet wrote: <BR /> <BLOCKQUOTE><HR /><LI-USER uid="23176"></LI-USER> wrote:<BR /><P>Okay, what's going on in here?&nbsp; Yes, there has been a delay in implementing a pitch correction for the Clip.&nbsp;</P><HR /><P>&nbsp;</P><P>I thought I read a post from another SanDisk employee, within the last week,&nbsp;that firmware development for the Clip had ceased?</P></BLOCKQUOTE><HR /></BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE><STRONG>Promised,</STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG>No one said that firmware development has ceased. All that was said is that due to other projects the original Clip firmware is not currently under development. This does NOT mean that firmware development will not continue in the future. </STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG>For Other in this thread,</STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG>Please keep your comments on topic and constructive or this thread will be locked.</STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG><FONT class="Apple-style-span" color="#FF0000">Forum Admin</FONT></STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG>slotmonsta&nbsp;</STRONG></BLOCKQUOTE><P>&nbsp;</P>Fri, 18 Sep 2009 18:55:34 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126660#M30657slotmonsta2009-09-18T18:55:34ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126662#M30658
Oh, OK.&nbsp; I read "not currently under development" as having reached end of life.&nbsp; My bad.&nbsp; Good to hear the Clip is still being supported.Fri, 18 Sep 2009 19:31:23 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126662#M30658PromisedPlanet2009-09-18T19:31:23ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126665#M30659
That's still a noncommittal answer. &nbsp;Saying that firmware development may continue in the future doesn't mean that it will. &nbsp;It just sounds like what you say to children to get them to shut up. &nbsp;I know I'm unlikely to get it but I would prefer to hear either yes there will be an update sometime in the future or no there will be no more updates. &nbsp;Maybe generally means no.Fri, 18 Sep 2009 20:31:35 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126665#M30659tipsypenguin2009-09-18T20:31:35ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126725#M30660
<BLOCKQUOTE><HR /><LI-USER uid="17"></LI-USER> wrote:<BR /><BLOCKQUOTE><STRONG>For Other in this thread,</STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG>Please keep your comments on topic and constructive or this thread will be locked.</STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG><FONT color="#ff0000">Forum Admin</FONT></STRONG></BLOCKQUOTE><BLOCKQUOTE><STRONG>slotmonsta&nbsp;</STRONG></BLOCKQUOTE><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I vote "Yay!"</P><P>&nbsp;</P><P><IMG border="0" src="http://www.lockitupstorage.com/milpitas/Milpitas_Lock_It_Up_Sign.jpg" /></P><P>&nbsp;</P><P>(<EM>Just by </EM>c<EM>oincidence, this self storage facility is in the same town as SanDisk's corporate headquarters, Milpitas, CA</EM>)</P><P>&nbsp;</P><P><img id="smileyhappy" class="emoticon emoticon-smileyhappy" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-happy.gif" alt="Smiley Happy" title="Smiley Happy" /></P>Sat, 19 Sep 2009 02:26:24 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126725#M30660Tapeworm2009-09-19T02:26:24ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126730#M30661
<BLOCKQUOTE><HR /><LI-USER uid="11472"></LI-USER> wrote:<BR />That's still a noncommittal answer. &nbsp;Saying that firmware development may continue in the future doesn't mean that it will. &nbsp;It just sounds like what you say to children to get them to shut up. &nbsp;I know I'm unlikely to get it but I would prefer to hear either yes there will be an update sometime in the future or no there will be no more updates. &nbsp;Maybe generally means no.<HR /></BLOCKQUOTE><P>Perhaps between slotmonsta's earlier inquiry with the (developers?) and microsansa's recent posting here, some more definitive answers will be forthcoming, in the short term?</P>Sat, 19 Sep 2009 03:26:20 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126730#M30661Miikerman2009-09-19T03:26:20ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126731#M30662
even if they say no at least we will have an answer. &nbsp;no hope is better than false hope.Sat, 19 Sep 2009 03:32:32 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126731#M30662tipsypenguin2009-09-19T03:32:32ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126751#M30663
<BLOCKQUOTE><HR /><LI-USER uid="11472"></LI-USER> wrote:<BR />even if they say no at least we will have an answer. &nbsp;no hope is better than false hope.<HR /></BLOCKQUOTE><P>&nbsp;</P><P>But even a glimmer of hope will stop all the bashing &amp; negativity that has been poisoning the forum for everybody the last week or so. Haven't you noticed how things have calmed down a bit?</P><P>&nbsp;</P><P>False hope can have it's purpose, albeit temporary.</P>Sat, 19 Sep 2009 12:55:21 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126751#M30663Tapeworm2009-09-19T12:55:21ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126771#M30664
<P>Bashing?&nbsp; Negativity?&nbsp; Poisoning?&nbsp; Yeesh, how much is Sandisk paying you...</P><P>&nbsp;</P><P>Anyways, I agree with tipsy.&nbsp; Either say yes there is a new firmware to fix the problem or no, we are no longer supporting the original Clip.&nbsp; Simple and to the point.&nbsp; Stop dragging it on by saying "Oh, maybe a fix will come.&nbsp; We just don't know when."</P>Sat, 19 Sep 2009 17:22:41 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126771#M30664Warrior19862009-09-19T17:22:41ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126794#M30665
<BLOCKQUOTE><HR /><LI-USER uid="23926"></LI-USER> wrote:<BR /><P>Bashing?&nbsp; Negativity?&nbsp; Poisoning?&nbsp; Yeesh, how much is Sandisk paying you...</P><P>&nbsp;</P><P>Anyways, I agree with tipsy.&nbsp; Either say yes there is a new firmware to fix the problem or no, we are no longer supporting the original Clip.&nbsp;</P><HR /></BLOCKQUOTE><P>But what if neither of these are true?&nbsp; What if they temporarily focusing development efforts on the Clip+ firmware?</P><P>&nbsp;</P><P>Sandisk is a large company that makes many more products besides the Sansas.&nbsp; It's entirely possible that the Sansa development team, consisting of who knows how many members (maybe a few guys in a lab), simply doesn't know when management will allow them to go back to Clip firmware development.&nbsp;</P><P>&nbsp;</P><P>Which do you think is more important to Sandisk: resolving a pitch problem in the Clip of which only a small percentage of Clip owners are aware, or making sure that the new, shiny, attention-grabbing Clip+ is a stable product with all the hot features?</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by PromisedPlanet on </SPAN><SPAN class="local-date">09-19-2009</SPAN><SPAN class="local-time"> 04:46 PM</SPAN></DIV>Sat, 19 Sep 2009 20:46:22 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126794#M30665PromisedPlanet2009-09-19T20:46:22ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126795#M30666
<BLOCKQUOTE><HR /><LI-USER uid="2570"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="23926"></LI-USER> wrote:<BR /><P>Bashing?&nbsp; Negativity?&nbsp; Poisoning?&nbsp; Yeesh, how much is Sandisk paying you...</P><P>&nbsp;</P><P>Anyways, I agree with tipsy.&nbsp; Either say yes there is a new firmware to fix the problem or no, we are no longer supporting the original Clip.&nbsp;</P><HR /></BLOCKQUOTE><P>But what if neither of these are true?&nbsp; What if they temporarily focusing development efforts on the Clip+ firmware?</P><P>&nbsp;</P><P>Sandisk is a large company that makes many more products besides the Sansas.&nbsp; It's entirely possible that the Sansa development team, consisting of who knows how many members (maybe a few guys in a lab), simply doesn't know when management will allow them to go back to Clip firmware development.&nbsp;</P><P>&nbsp;</P><P>Which do you think is more important to Sandisk: resolving a pitch problem in the Clip about which a small percentage of Clip owners are aware, or making sure that the new, shiny, attention-grabbing Clip+ is a stable product with all the hot features?&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by PromisedPlanet on </SPAN><SPAN class="local-date">09-19-2009</SPAN><SPAN class="local-time"> 04:45 PM</SPAN></DIV><HR /></BLOCKQUOTE><P><IMG src="http://smileys.on-my-web.com/repository/Signs/plus-one-2.gif" width="40" border="0" height="20" /></P>Sat, 19 Sep 2009 20:46:48 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126795#M30666Marvin_Martian2009-09-19T20:46:48ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126814#M30667
<BLOCKQUOTE><HR /><BR /><P>&nbsp;</P><P>Which do you think is more important to Sandisk: resolving a pitch problem in the Clip of which only a small percentage of Clip owners are aware, or making sure that the new, shiny, attention-grabbing Clip+ is a stable product with all the hot features?</P><DIV class="message-edit-history"><BR /></DIV><HR /></BLOCKQUOTE><BLOCKQUOTE>Um.... isn't that something best addressed <EM>before</EM>&nbsp;the new product gets released? &nbsp;(I'm guessing they did)</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><BLOCKQUOTE>&nbsp;</BLOCKQUOTE><P>&nbsp;</P><DIV class="message-edit-history"><SPAN class="edit-author">Message Edited by donp on </SPAN><SPAN class="local-date">09-19-2009</SPAN><SPAN class="local-time"> 09:39 PM</SPAN></DIV>Sun, 20 Sep 2009 01:39:09 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126814#M30667donp2009-09-20T01:39:09ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126826#M30668
<BLOCKQUOTE><HR /><LI-USER uid="20102"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><BR /><P>&nbsp;</P><P>Which do you think is more important to Sandisk: resolving a pitch problem in the Clip of which only a small percentage of Clip owners are aware, or making sure that the new, shiny, attention-grabbing Clip+ is a stable product with all the hot features?</P><DIV class="message-edit-history"><BR /></DIV><HR /></BLOCKQUOTE><BLOCKQUOTE>Um.... isn't that something best addressed <EM>before</EM>&nbsp;the new product gets released? &nbsp;(I'm guessing they did)</BLOCKQUOTE><HR /></BLOCKQUOTE><P>One could assume they would have done that on the original Clip (&amp; Fuze) too.</P><P>&nbsp;</P><P>And they would be wrong. <img id="smileytongue" class="emoticon emoticon-smileytongue" src="https://sansa.i.lithium.com/i/smilies/16x16_smiley-tongue.gif" alt="Smiley Tongue" title="Smiley Tongue" /></P>Sun, 20 Sep 2009 02:50:08 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126826#M30668Tapeworm2009-09-20T02:50:08ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126874#M30669
<BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:</BLOCKQUOTE><BLOCKQUOTE>In all due respect, I find almost all of your posts mean spirited or going out of your way to make a particular poster look bad.<HR /></BLOCKQUOTE><P>&nbsp;LOL!</P><P>&nbsp;</P><P>Pot, meet Kettle.<BR /></P><P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:</BLOCKQUOTE><BLOCKQUOTE><P>I'm way past the point in my life to care what you or others think of me.</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>For someone who doesn't give a **bleep** about what others think, you sure seem obsessed with nipping at their heels. You like to whine about other posters complaining, but from my casual glance at a few threads, it seems like I see YOUR name more than anyone else's -- no matter who talks, there YOU are, to try to shout them down, screech in their faces, demand they shut up, and then remind us -- for the ten thousandth time -- that you don't care what anyone says.&nbsp;</P><P>&nbsp;</P><P>Get a life, Mr. Net Cop!<BR /></P><P>&nbsp;</P><BLOCKQUOTE><HR /><LI-USER uid="19807"></LI-USER> wrote:</BLOCKQUOTE><BLOCKQUOTE><P>I will continue to speak my mind, and frankly I don't care if you approve or not.</P><HR /></BLOCKQUOTE><P>This is hilarious!</P><P>&nbsp;</P><P>The guy who makes a career of telling other people to shut up, turns around and informs us that HE will continue to speak HIS mind, and, doesn't care what WE think about it.</P><P>&nbsp;</P><P>Well, guess what, Lord Ego -- it's a two-way street.&nbsp; You are not God's Gift to The Internet, sitting upon your throne, tasked with barking out orders to people telling them they may NOT speak -- and then turning around and boasting of YOUR right to spout off at will.</P><P>&nbsp;</P><P>I am certain you are not anything this arrogant in real life.&nbsp; In person, you are probably one more Casper Milquetoaste, like so many of the keyboard commandos -- bold brave dictators when sitting at their keyboard (often from mommy's basement), but cringing little mice when confronted with real life.</P><P>&nbsp;</P><P>This is the downside of the Internet.</P><P>&nbsp;</P><P>Was it Gary Larson who drew that single cartoon box with a caption that began, "On the Internet, no one knows you're..."?<BR /></P>Sun, 20 Sep 2009 16:19:13 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126874#M30669PickMorel2009-09-20T16:19:13ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126880#M30670
<BLOCKQUOTE><HR /><LI-USER uid="4815"></LI-USER> wrote:</BLOCKQUOTE><BR /><BLOCKQUOTE>Perhaps<BR />between slotmonsta's earlier inquiry with the (developers?) and<BR />microsansa's recent posting here, some more definitive answers will be<BR />forthcoming, in the short term?<HR /></BLOCKQUOTE><BR /><P>&nbsp;It's possible that<BR />they will eventually come to their senses and roll out the Clip FW<BR />they've had under wraps, but one thing, IMO, is certain -- if everyone<BR />were to obey the self-appointed netcops -- if everyone were to meekly<BR />wait in silence, with a passive, submissive demeanor, not willing to<BR />say anything more confrontational than a one-time "please, sir, may we<BR />have one more?" -- if the company knew that the umpteen gajillion Clip<BR />owners would sit meekly, quietly, waiting politely -- interminably --<BR />they'd smile, perhaps guffaw, snicker something about "aw, ain't they<BR />cute?" -- and then go on about their business.</P><BR /><P>&nbsp;</P><BR /><P>If they<BR />knew that should anyone some time down the road -- six months, a year<BR />or two, whatever -- tap them on the shoulder and go, "ahem, about that<BR />Clip firmware..." -- if they knew that in a situation like that, all<BR />they'd need to do is give a stern look, and say "Didn't we tell you to<BR />wait QUIETLY?" -- that the meek, ever-patient Clip owner would reply<BR />with a profound apology, a promise never to repeat his offense, and<BR />then retire to wait in silience again -- good grief.</P><BR /><P>&nbsp;</P><BR /><P>At<BR />the risk of waxing political, how do you thing basic human rights would<BR />have progressed had Rosa Parks replied, "Oh, dear, I'm SO sorry, I<BR />don't know WHAT it was I was thinking! Of COURSE I'll get to the back<BR />of the bus, SIR!"</P><BR /><P>&nbsp;</P><BR /><P>You think that things change because those who WANT change will sit meekly and silently?</P><BR /><P>&nbsp;</P><BR /><P>I<BR />swear, we've become the PERFECT consumer society.&nbsp; Not only do most of<BR />us meekly accept any kind of mistreatment, but those who DO speak up<BR />against it are shouted down by the rest.</P><BR /><P>&nbsp;</P><BR /><P>The science of Market Research has made great strides since the end<BR />of the Second World War.&nbsp; Read some Vance Packard and Wilson Bryan Key<BR />some time.<BR /><BR /></P><BR />Sun, 20 Sep 2009 16:34:08 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126880#M30670PickMorel2009-09-20T16:34:08ZRe: Pitch bug on Clip+?https://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126884#M30671
<BLOCKQUOTE><HR /><LI-USER uid="2570"></LI-USER> wrote:</BLOCKQUOTE><BLOCKQUOTE><P>Which do you think is more important to Sandisk: resolving a pitch problem in the Clip of which only a small percentage of Clip owners are aware, or making sure that the new, shiny, attention-grabbing Clip+ is a stable product with all the hot features?</P><HR /></BLOCKQUOTE><P>Which do you think is the wiser option: Spending a small amount of resources to deploy an already developed product that&nbsp; is nearly ready to go, to support a JUST-discontinued flagship product, which is used by millions of "evangelists" -- or, telling them to take the proverbial long walk off a short pier, OFFENDING the key "viral marketers" that promote the product out in the trenches, in order to promote the launch of a NEW product?</P><P>&nbsp;</P><P>How's that been working for them so far?&nbsp; Those faceless slot-things, and the "rent-to-not-own" chips, that they've been pouring all kinds of marketing money and effort into? &nbsp; Can you say Dead On Arrival?&nbsp; How long will it be before they're unloading those silly things at three AM on the Home Shopping Channel?</P><P>&nbsp;</P><P>The diehard Sansa freaks did NOT take to those things -- and, "by coincidence" the MARKET ignored them too.</P><P>&nbsp;</P><P>Is it THAT difficult for these ivory tower yuppies to figure out that the REASON that SOME of their products have sold like hotcakes is precisely because the people they are going out of their way to alienate NOW were out in the trenches PROMOTING them via word of mouth?</P><P>&nbsp;</P><P>Sansa had the absolute BEST advertising imaginable -- better than ANYTHING that money could buy.</P><P>&nbsp;</P><P>And now, they're taking a whiz on it, in order to make some balance sheet look pretty for the beancounters?</P><P>&nbsp;</P><P>Stupid.&nbsp; Just plain stupid.&nbsp; Talk about "false economy" and this is the image that will spring to mind.</P><P>&nbsp;</P><P>The "slot things" are the Microsoft BOB of the MP3 world. &nbsp; Even Microsoft eventually had to throw in the rag on good ol' "BOB" -- and eventually Sansa will have to face the music too, no pun intended.</P><P>&nbsp;</P><P>They have certain products that are winners, and some that are losers.&nbsp; But treating their hardcore enthusiasts like dirt, on the basis of a logic that might be best translated as "Why should we waste our time supporting THOSE things?&nbsp; We already sold them -- we made our money -- no reason to NOT walk away from them.&nbsp; Caveat Emptor, after all!"</P><P>&nbsp;</P><P>That's the bottom line -- by pulling a stunt like this -- teasing us along for month after month -- until they were ready to discontinue the product -- they have essentially made "Caveat Emptor" their corporate slogan.</P><P>&nbsp;</P><P>When people hear "Sansa" they will think "Yeah, looks nice, but 'buyer beware' -- you never know when they'll find a problem, and then, instead of fixing it, just drop the product and come out with a new model, and leave you hanging."</P><P>&nbsp;</P><P>If that's the image you boys want, then all I can say is attaboy, you're right on target.<BR /></P>Sun, 20 Sep 2009 16:48:51 GMThttps://forums.sandisk.com/t5/Sansa-Clip-Sansa-Clip/Pitch-bug-on-Clip/m-p/126884#M30671PickMorel2009-09-20T16:48:51Z