Warning

Please follow the update instructions carefully. Failure to follow the instructions may interrupt the update process and may cause the TV set to be unresponsive or to require repair.

Do not power off the TV or disconnect it from the AC power outlet. Loss of power during the installation of the firmware update may cause the TV set to be unresponsive or to require repair.

Common questions

How can I check my TV firmware version?

Power on the TV set and press the HOME button on the Remote Commander to display the Home Menu (XMB™).

Navigate to the 'Set-up' category and press OK to select it.

Navigate to 'Product Information' and select it.

The version number is shown on the third line.

Will my personal settings be deleted after the update?All user settings will be kept.

Can I install an older version of Firmware?Installation of older firmware is not supported to ensure your TV set remains at optimum performance.

During the update process, the TV turns off?It is normal for the TV set to restart during the update process. You may experience the TV set taking a longer than normal time for it to restart as it is installing the new firmware.

Install

You need to accept the disclaimer below before downloading the file.

Please read all the information carefully and thoroughly before downloading and installing any file. Failure to follow the instructions may cause the TV set to be unresponsive or to require repair.

After you have accepted the disclaimer, save the update file to your computer Desktop.

When the update download is complete, check that the file size is 19,052,460 bytes.To do so, right click the file, select "properties" and check that the "General" tab displays the following size information:

If the size information displayed on your computer is different, delete the downloaded file, clear your internet browser's cache and download it again.

Open Windows explorer, locate the downloaded file 'firmware.upd' and copy the file to the root of your USB device

Important notes:

Make sure that there is enough space on your USB device.

Firmware update procedure

Do not turn off the TV set or disconnect it from the power supply during the update process. Doing so may damage your TV set and make it unusable, and would require a repair.

Do not press any other button, except as instructed, until the update is complete. Doing so may damage your TV set and make it unusable, and would require a repair.

The firmware update process may take up to 10 minutes. First read the whole procedure before starting to update the firmware of your TV set.

Turn on the TV set

Insert your USB device containing 'firmware.upd' into the USB slot located at the side of the TV set.

If necessary press HOME on the Remote Commander and ensure the TV Home Menu (XMB™) is displayed

Using your Remote Commander, navigate to the System Update icon and select it by pressing OK

A series of different messages will appear on the TV set. Please follow the on screen instructions.

The POWER indicator will be green for 30 seconds, followed by the PIC OFF/TIMER indicator slowly flashing amber, and the STANDBY indicator is red. After several minutes, the TV will turn off and then turn back on to complete the update.

CAUTION: During the firmware installation process, do not remove the USB device, or switch off the TV set or remove the power.

When the firmware update is completed, a message is displayed on the TV set for 5 seconds.

Safely remove your USB device from the USB slot

To check the TV firmware version:

Power on the TV set and press the HOME button on the Remote Commander to display the Home Menu (XMB™).

Navigate to the 'Set-up' category and press OK to select it.

Navigate to 'Product Information' and select it.

Confirm the version number.

If the version number shown on the third line is PKG 1.740SA, your TV set has been correctly updated.

"The system update failed" is displayed on the TV front panel display.

Please proceed with the following procedure:

Verify your USB device is in good working order and follow the download process again.

Turn off the TV by pressing the POWER button on the TV set.

Press the POWER button again, and proceed with the installation process again.

"Update data of newer version is not detected" is displayed on the TV front panel display