IronPigs say they “failed to fully deliver on the main attraction: fireworks.”

The Lehigh Valley IronPigs are looking to clear the air with fans after their plans for a massive fireworks show fizzled Saturday.

General Manager Kurt Landes said Monday the team will provide free tickets to future IronPigs games to fans who attended the "Fourth on the Field" show. The team had billed the display as the biggest fireworks show in Coca-Cola Park history, but even team officials left the performance disappointed, Landes said.

"When something goes wrong, you own up to it and do the right thing," he said.

The "Fourth on the Field" show cost the team more than twice its normal fireworks show, but Landes said it wasn't evident from the pyrotechnic display. The team was expecting something like a 15- to 20-minute show with more pizzazz than the 11-minute show that took place.

"It was great until the conclusion of the fireworks. It left you initially thinking it was a pause," he said.

While many families walked away happy, others made angry calls to the front office, Landes said. About a dozen people took to Facebook to lodge complaints on the page for the fireworks show.

Scenes from July 4th celebrations around the Lehigh Valley July 4, 2015

"It was pathetic for a 4th of July firework display. We attended last year and it was SO much better. Because of last year, we suggested this event to many other families this year. I am upset and embarrassed that I did because it was such a let down," Rebecca Sabo wrote.

"With all the hype of the biggest firework show in ballpark history, I was expecting a lot better than that. In all honesty, I feel like I got robbed of my fourth of July firework show," Jenni Betancourt wrote.

The IronPigs have used International Fireworks, based in Berks County, since the opening of Coca-Cola Park, Landes said. It was the first time the Phillies' AAA affiliate has had an issue with a show, and the team is working with International Fireworks to prevent future problems, he said.

"It's unfortunate, because the Fourth of July fireworks are the one you expect the best from. To feel like we didn't get their best effort is frustrating," Landes said.

An after-hours call to International Fireworks was not returned Monday evening.

Landes said the team is offering the ticket exchange in order to do right by its fan base. They can't replace people's Independence Day celebration, but the organization wants to let its fans know they recognize they came up short.

"It doesn't make you feel good that on such a big show you let the fans down," he said.

TICKET EXCHANGE INFO

Beginning Tuesday morning, those who attended the "Fourth on the Field" fireworks show at Coca-Cola Park on Saturday can exchange their tickets for tickets to a future IronPigs game. The exchanges must be made in person at the ballpark's ticket office at 1050 IronPigs Way in Allentown. You can also contact the ticket office for questions at 610-841-7447.