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Saturday, June 22, 2019

Who calls anymore?

Who calls anymore? Some, but many fewer than before .... unless it's a robo call

It's surely not news that a lot of business communication has moved to the text and email.
Fair enough

But, that leaves much more communication open loop and unacknowledged than is/was the case with the telephone call.
That may not end well. Such open loop communications violates basic control-loop theory. To wit,

to have predictable outcomes, the loop should close on the sender as a means of confirmation of message received.

One troubling assertion in the essay: Emotion is more persuasive than facts.
Perhaps; it depends

I worked for a few years for a Asian company with Asian managers. Culturally, those managers put more emphasis on facts than comparable American managers. In my experience, Americans were/are more tolerant of ambiguity, uncertainty, hunches, instincts. Often, these are wrapped in emotion

One last point, circling back to closing the loop:

Ask for acknowledgement. Often, the "open-loopers" are unaware of the poor practice of not closing with their correspondent