Humans are just more expensive to operate than machines. We believe this basic fact of life is the driver behind what we perceive as a trend in US Call Center operations. The time it took an auto-dialer to call a disconnected phone number, hang up, then dial the next number on the list came at a fraction of the cost of having humans do the same thing. To save the time and human resource cost of having human callers dial disconnected phone numb... [More]