New contact centres without capital costs

2 minute read07th December 2011

One in a series of "20 Reasons to Host Your Contact Centre in the Cloud".

Up front costs to use a new service or product are a gigantic obstacle to buyers. In our day to day lives it's the equivalent of choosing to buy a new house by saving up the capital first, instead of getting a mortgage.

Such investments can become millstones around the neck of "could-be" vibrant enterprises. Companies end up being tied to a technology choice made 5 or even 10 years ago because the capital depreciation means that they simply can't afford to replace a decaying system. And in harsh economic times such as these it becomes even harder to invest in new technology if the capital is unavailable to do so.

Large capital investments also mean a long pay back period. Depending on the size of your contact centre you might be spending thousands or even millions of pounds. And if you have more than one site, costs can multiply out of sight. All this means it can take years to see a positive return on that investment.

With a cloud contact centre solution there simply are no upfront hardware or software costs. ContactWorld can work with or without your existing infrastructure, so if your hardware is end of life you can just free up some space, or if you want to keep it, our technology can just overlay on top of your exisiting systems.

With us, you pay for what you use. You can see a return on your investment in a matter of weeks and importantly you don't have to risk any precious capital to do so.

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Tim joined NewVoiceMedia in July 2011 with over 20 years' experience as a leader in the IT industry. He served as VP and board member of RSA Security's international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.