NTB Complaint

lug nuts - alignment

took my car into ntb in Mayfield heights Ohio, for a front end alignment and tire rotation, I was told I need back brake and rotors (which I knew to be correct) as well as front brake pads. I had them replace back only at this time. I took car home to inspect front pads I was unable to remove lug nuts at this time finally got it off the lug and stub were cross threaded. Called immediately spoke to Jim to let them know,made an appointment to take care back. Got there waited and waited then was told they were sent the wrong part I had to wait longer i told them i could not wait to put care back together and i would take it somewhere else they refused. I have never had such bad customer service. Finally went back that evening at 7:00 got car. noticed the paperwork said replaced lug and studs as a curiosity to customer even though he stated he does own work.The guy who took care of me needs to take customer service courses.INCORRECT nothing wrong with this until these people fixed car and if they were any kind of business if these were bad when i brought car in you would think they would have noticed and said something NOT honest people.
Then noticed the next day my remote start was missing I went back spoke to JIM and mentioned what paperwork said he apologized and would remove from the system he also had my fab( no way this fell off key ring in my opinion it was removed.**** Jim was great***

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