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World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team did encounter some unexpected gotchas along the way.

Alicia Gee, director of unified communications at Sutter Physician Services, oversees a 1,000-agent contact center running on Genesys PureConnect software. In this episode, she catches us up on the company's approach to the patient experience, and shares some thoughts on what's next in the contact center.

Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating communications into Internet of Things ecosystems. He shares examples, and offers up plenty of pointers on how to get started.

Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a WebRTC API Platform" report, recently updated. Based on what he knows of these offerings and enterprise use cases, he shares suggestions on how to approach the CPaaS decision.

If you think telecom expense management applies to your regular old business phone lines and nothing more, think again. In this episode, Hyoun Park, founder and principal investigator with technology advisory firm Amalgam Insights, tells us why this solutions paradigm works for so much other IT spend, from mobile licenses to cloud telephony, the Internet of Things, and beyond.

Why You Need a Mobile Center of Excellence Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, explains why they need to get it right from the start -- and provides tips on how to make that happen.

Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterprise communications and collaboration in 2020?

Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is enterprise-ready.