We make more brand new designs of mouse pads according to the fashion trend. The printed pictures are high-definition, highfidelity and have the following features: 1. Mouse pad is made of natural rubbers instead of reclaimed rubbers. 2. Gorgeous colors and the HD effects make sure it won’t lose the fidelity. Our mouse pads are so much better than the average batch printing mouse pads that they can be washed over and over again and still stay in the original color. 3 .Although they don’t have stickiness of the reclaimed rubber mouse pads, the underside of our mouse pad has high coefficient of friction so that they can grasp any kind of desktop. 4. The color of the surface won’t affect the precise positioning of the fidelity mouse. Besides, the pad is soft and elastic; it’s comfortable to use as well as protect your wrist. 5. Our mouse pads can be personalized; you can choose your own favorable picture to print. Special silky surface, more precise mouse positioning, HD effect, extra large vision and move space.This product is the best natural rubber cloth cover mouse pad at present.We promise that our mouse pads won’t fade and always stay in the original color.

Please email us before leaving any negative feedback or open any dispute. Please give us the opportunity to resolve any problem.

Shipping –

1. Item will be shipped within 2-3 working days after we received clear payment.

2. Please make sure your shipping address before purchase, item will send to the order address.

3. All items will check carefully before sending out.

4. Our prices do NOT include any custom duty or tax.

5. Item ship on weekdays only and we cannot offer Saturday, Sunday or holiday delivery.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Central & South America

15-30 Business days

Asia

10-20 Business days

Africa

15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of Head Cover Phones (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of https://headcoverphones.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.