The Chain and Pendant are not not included and need to be separately purchased.

We carry large stocks and normally we despatch on the same day. You will be sent an order acceptance email which will say when we are despatching and when you can expect to receive the order. If there is likely to be a delay we will notify you immediately. Depending on the delivery method the last time for orders is either 1pm (most) or 3pm (some). This is shown below:

Free Delivery on all regular orders over £50

•Sent either by Royal Signed For First Class or Royal Mail Special (2-5 Working Days)

This may be longer during busy periods(christmas time)•Packed in either Bonds or the Manufacturers gift packaging•There must be someone in to sign for your item•Don’t forget you can specify a different delivery Address•A different Delivery Address is not available for Pay4Later orders•Order before 1pm for same day dispatch

Orders for Next Day pre 1pm charged at £6.95

•Sent by Royal Mail Special Delivery Next Day and guaranteed for pre 1pm•Packed in either Bonds or the Manufacturers gift packaging•There must be someone in to sign for your item•Don’t forget you can specify a different delivery address•A delivery Address is not available for Pay4Later orders•Order before 1pm for same day dispatch

Saturday delivery charged at £8.95

•Royal Mail Saturday •Packed in either Bonds or the Manufacturers Gift Packaging•There must be someone in to sign for •Don’t forget you can specify a different delivery •A different Delivery Address is not available for Pay4Later •Order before 1pm on Friday

European Countries charged at £9.95

•Sent by Royal Mail Airsure (2-4 Working Days)•Packed in either Bonds or the Manufacturers gift packaging•There must be someone in to sign for your item•Don’t forget you can specify a different delivery address•A delivery Address is not available for Pay4Later orders•Order before 1pm for same day dispatch

Non EU Countries charged at £15.00

•Sent by Royal Mail Airsure (5-7 Working Days)•Packed in either Bonds or the Manufacturers gift packaging•There must be someone in to sign for your item•Don’t forget you can specify a different delivery address•A delivery Address is not available for Pay4Later orders•Order before 1pm for same day dispatch

Click and Collect from Bonds

If it suits you then please feel free to choose this option, we generally require an hour or two to get your order ready but if it’s really urgent please call 01604 604333, you’ll need to bring either your driving license or passport.

Problems

Things sometimes go wrong!! When this happens please phone 01604 604333 and we will help.

If you have any further queries about any of the information provided above, please do not hesitate to contact our customer services team via email at:

customerservice@bondsjewellers.co.uk or by telephone 01604 604333.

The above should be read in conjunction with our Terms and Conditions.

Returns

Don’t worry about making a return, at Bonds Jewellers we know that the real thing may not meet your expectations or perhaps you have ordered the wrong size or the item may be faulty.Whatever the reason may be for you want to return your item we have worked hard to make sure that returning your purchase is as easy.

By law you have a 7 day ‘cooling off period’ if you want to return anything but we want you to be entirely happy so have extended this period to 14 days from the date of dispatch for you return your goods. At Christmas this will be extended until 16th January 2016 to allow for buying gifts in advance, this is also highlighted on our homepage.

We can’t accept returns for earrings for pierced ears, sale stock, promotional items or anything on the site that is marked ‘Special Order’, or if the item is not in its original condition – this applies both to the item and the original presentation box.The exception to this is goods that you received that were faulty, in this case our experts will examine the items before agreeing that it is faulty.

Your options when returning items are generally a full refund, a credit note or an exchange.Refunds will only be given by the same method as the original purchase.

We cannot be held responsible for items that are returned so please keep your proof of postage.We suggest you use some form of recorded delivery if posting.

Returning an Item

There are two ways to return items to us.

Method 1 – At our shop

The quickest way is to bring any unwanted items to our Northampton shop.

Bonds Jewellers

41 – 43 St Giles Street

Northampton

NN1 1JF

What you need to do:

Place the items in their original presentation boxes.Bring the items and invoice you received with your order to our shop.If the items are in their original condition we will process the refund, issue a credit note or exchange them for you.If you can’t find the invoice then you can re-print it from your confirmation email.

If the items were a gift to you then you will reimbursed with gift cards.

Method 2. – By post

Bonds Jewellers

41 – 43 St Giles Street

Northampton

NN1 1JF

What you need to do:

On a piece of paper quote your order reference number and then write a small explanation as to why you are returning the item and whether you would like to exchange it or be refunded then place this and the goods into a post bag - we suggest that you keep the one we sent you and use that.

Drop us an email with the reference number on it and why you are returning it so that we can look out for it.

Make sure to attach the returns sticker (located on the front of your invoice) to the front of the post bag and tick the applicable box. We strongly recommend sending the items by some form of recorded delivery but if you decide not to then don’t forget to put the return postage on the front of the post bag

If you can’t find your invoice then you can re-print it from your confirmation email

Tell us whether you would like us to either refund, credit you or exchange. If you would like an exchange tell us what you would like. If the items were a gift to you then you will reimbursed with gift cards.

From receipt of your parcel we will process your returns as quickly as possible and usually within 48 hours. At busy periods of the year please allow up to 7 working days for your return to be processed.

When returning an item we are only able to accept items in their original condition. We can only accept an item for exchange or refund if it can be sold in new condition.The exception to this is goods that you received that were faulty, in this case our experts will examine the items before agreeing that it is faulty.

If you have any further queries about any of the information provided above, please do not hesitate to contact our customer services team via email at:

The above should be read in conjunction with our Terms and Conditions.

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Item/s will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

You may also pay by Paypal and which ever method you chose we will despatch your order as soon as we can after clearance of payment.