For the current generation of gaming consoles, the Xbox 360
has several reputations. On the positive side, the Xbox 360 is the undisputed
leader of online service and multiplayer, but on the negative side, it also
holds a track record of being fairly unreliable.

While many from Microsoft’s entertainment and devices
division have spoken on the Xbox 360’s reliability record, Bill Gates was
mostly removed from commenting on the issue – until now. Speaking in a BBC
Video interview, Gates revealed that it’s now Microsoft’s goal to make the Xbox
360 “the most reliable” console on the market.

“Well, we certainly had to apologize to our uses about a
number of boxes that had to be replaced,” said Gates. “We did that for free for
all of those people, we've gotten a lot of positive feedback about the way we
handled it.”

“We've got incredible reliability on the new work we've
done,” he continued. “Our commitment is that it will be the most reliable video
game box out there. People really love the Xbox because of the content, but
we've got to make sure that the hardware never stands in the way of that.”