Car Rental Terms & Conditions in Crete:

1.Age of Driver:Drivers age must be minimum , 24years old to hire cars of A-B Group size:1.0L-1.1L-1.15L 25years old to hire cars of C-D-E Group size:1.2L-1.3L-1.4L 26years old to rent cars of F-F1 Group size:1.5L-1.6L-1.8L-2.0L-2.4L

The driver has to hold a valid drivers licence for at least 12months.

in order we cover an accident caused to the vehicle, read more about our Insurance PolicyWHEN THE DRIVER IS YOUNGER THAN 24YEARS OLD, THERE IS DAMAGE RISK -EXCESS-ACCORDING TO CAR TYPE STARTING FROM 400EURO. A young driver 24years old can drive cars of A - mini-category only. Any other car category can be supplied with special agreement with us and excess minimum 400€(24years drivers).

2.When is a reservation completed:The reservation is completed when you receive a receipt email confirming the car type you booked, the car hire rate, the place of pick up and all pick up details from Athenscars With a Reference Reservation NUMBER.If you will not receive such an email-contact us please.

3. Offers:The offers we advertise are current offers-If you are not sure of exact dates of you holidays-Choose an offer of athenscars reserve the car and specify/change the exact dates-time some days before arriving in the destination place.

4.Cancellation policy:The client can cancel the Reservation of car rental without extra charge .If you cancel the last day we charge 15% cancellation fee. If a customer cancels 3days before arriving in Crete, there is no cancellation fee. If Athenscars finds there is no car available the day you arrive(because of system failure-or-car accident damage), will inform you about the matter and will either propose another vehicle to hire or cancel your reservation explaining the reasons it happened.It is not our Policy to cancel reservations but find it necessary when there is going to be low availability of a specific make of car. In any case if you have a reservation with us -made many days before-will be not cancelled for any reason, cancellations are done when you reserve a car the same day or maximum the following 3-4days. For customers who reserve cars the last days-or-last minute- it is good to email us asking a confirmation. We do provide large availability in Heraklion prefecture/airport.

5.Payment Method: A reservations is completed and a car is booked with two ways, with No Deposit of money (payment will be done on car pick up) or the client can reserve a car by using a credit card.The rest amount of money can be paid either with cash or Credit card-Visa-Mastercard-American Express with an extra surcharge that is sometimes up to 3%-5% according to credit card type.

6.Refuelling Charge:The car hire provider-athenscars.gr-will deliver the vehicle with an exact amount of fuel.The return of the car must be with the same amount of fuel.If you have chosen the Full tank service and paid for a Full tank-the retun of car can be with empty tank.

7.Late Night arrival-EARLY morning arrival:If you flight arrives late night hours because of scheduled arrival time or delayed flight arrival-the car hire provider athenscars.gr will be there to wait for you in the arrivals area.There is an extra charge for the airport /port pick up 22.30-07.00=20euro extra.

8.Destroy of the interior of the car is not covered from any Insurance, the client has to keep the interior of the car clean.

9.Baby seat-Booster seats are provided to all Clients-We want you notify us of child/baby age and weight in order correct seat will be placed in the vehicle.

10.A reservation is valid when a client reserves a car and gives all necessary information to become a vaild member of athenscars.gr website car hire in Crete-Greece, it is guaranteed that personal information is not given to third party but are kept , such as address-tel.number and email. if this information is not supplied-reservation will not be valid.

11.Pick up in a hotel:Athenscars.gr is delivering cars to hotels within city limits without extra costs. City limits is considered for a hotel located close to Heraklion or Chania city, any distance exceeding 15km from the city centers i mentioned is charged of extra due to km distance and is never referred in the final cost as Crete has many far places. email us and ask the cost please. You can email info@athenscars.gr and ask the extra cost may apply before you book a car please.

a. We donot deliver cars to the area of Rethymnon, if you stay in a hotel of the area Platanias of Chania-you can reserve a car with us. But there is an area in Rethymnon called Platanes - some people call it Platanias too, there we donot deliver cars.We are an agency located in Heraklion area-Chania area-Airports of Crete and ports of Crete. To reserve a car to another area, send an email request to us please.

12.Athenscars s.a. is having the wright to cancel a reservation that is made the last 24hours, due to the time needed-minimum 24hours to be a reservation completed, this is done when the reservation arrives to us. To avoid a misunderstanding, we kindly ask you to phone a mobile tel.number service and ask if your reservation is valid, tel.0030 6936790870. THERE MAY BE A SYSTEM FAILURE THE TIME YOU RESERVE A CAR, FOR THIS SPECIFIC REASON WE REPLY VERY FAST.

13.ONE WAY RENTALS: Athenscars accepts one way rental reservations, we donot advertise costs for this as each place has different cost to drive and collect the vehicle the last day. For this reason, we kindly ask you to contact us and ask the cost for the one way rental you reserved a vehicle from us please. Send a simple email referring your reservation nr. All Reservations(oneway from Heraklion-Chania and opposite) exceeding 14+days car hire are FREE of charge doing ONEWAY rentals for months March+Οctober. For all other months, there is extra fee for all one way rentals.

All cars are available for one way Rentals. usual One way rentals are Chania-Heraklion and opposite with a 30euroextra cost for rentals minimum 3days.

If you request to hire a car for ONLY 1day or 2days - we charge one way fee of 50euro for Chania-Heraklion and opposite.

A pick up of car in Heraklion airport/port and return to a hotel within the city and opposite is free of charge - It is not considered as one way but a credit card is needed too.

A pick up of car from Chania airport to return to Chania Souda(new) port is free of charge. A pick up of car for any other direction to is extra charged, request for the cost: info@athenscars.gr

If you type different pick up place with return place-the system will show this message:

“You have selected an ONE WAY rental, if you hire a car from Heraklion airport to return to Heraklion port/hotel and opposite-or-from Chania airport to Chania port-there is no extra charge, ONE WAY rental is valid for 3 days + if the one way is from Chania-to- Heraklion or from Heraklion -to- Chania costs +30euro extra NOT included in the rate. Donot do reservation ONE WAY for 1-2days, we will cancel it. For more info email: info@athenscars.gr “

*Athenscars is not allowing one way rentals from/to Sitia airport/port/city or to Rethymnon port/city from any of Crete’s other pick up places we service.

14.Port pick up: athenscars delivers cars to ports, there must be an arrangement for this and you must arrive with a ferry from another island or port, as times ferries arrive mostly from Athens are early morning hours. It is necessary to provide the ferry's name or the shipping company you booked with and a MOBILE tel.number of yours. We donot accept "meeting at the port" without arriving with a ferry please, if you stay in a hotel of the city is better to order the car delivered there and donot write Port pick up on the reservation form please.

a)Return a car to the port: When you hire a car and arrange to return to Heraklion port-eg pick up Chania or Heraklion airport or hotel and reeturn to Heraklion port-we arrange a meeting that in case we are unable to come and return the car key to us-you will have to park the car inside the private parking and pay the entrance parking cost=3euro please. If you donot want to pay this cost, inform us to arrange a meeting at an earlier time please.

15.a) RESERVATION EMAIL NOT RECEIVED If you reserved a car and the reservation didnot come to your email address-email us and we will send it by forwarding this email reservation to you-if you wrote a wrong email while reserving the car and the reservation will not come to your email address - email us and we will correct the email address and send it to you corrected.

b)RESERVE SECOND CAR If you would like to Reserve a second vehicle(for friends or family members), do not reserve a car with the same information as your first reservation, write the name of the driver of the second vehicle please, if not the system will reject the reservation and we will be not able to supply the second booked car (because the reservation details will be the same as your first reservation). If you will not receive an email confirmation in your mailbox-check your spam email folder for it-many customers reserve a vehicle twice or three times in order they be sure the reservation is done successfully. (we donot receive credit card payments, as a deposit, and consider is better reserving the same vehicle twice-email us : info@athenscars.gr ).

16.Extend of car hire: If you book a vehicle for e.g. 4days and decide to extend it - we will charge it of the same daily rate as it is booked for 4days. the online offers are valid to book from the beginning for all days of your stay. We are a low cost agency.

17.Pick up at the airport: Basic: we Require your flight information, it will also help us determine if your flight is late. You will have to provide the correct flight information to us. An airport pick up is easy. We will wait for you in the arrivals area, holding a sign writing your name on. If you donot know the flight nr you arrive, we refer you can add TBA(to be advised), this means you will have to confirm it, at least before you arrive-If you will not confirm the flight-we will be not able to wait for you in the airport arrivals! This is your responsibility and any No Show from both sides is depended on the flight nr please.

18.Shipping the Car: Athenscars is not allowing shipping the car to another Greek island, generally it is not allowed to ferry the car without the written authorization of Athenscars.gr agency. We recommend you reserve cars from local agencies in other islands than pay ferry ticket to ship the car from Crete and back, it costs much more this way than hire a car and be covered in all cases the vehicle breaks down or in any case of collision accident. If a customer ships the car without our written authorization, takes the risk of all damage costs and repairs/transfer back to Crete.

IT IS THE CUSTOMERS RESPONSIBILITY TO READ AND UNDERSTAND THE TERMS OF SERVICE WE PROVIDE, ANY RESERVATION BOOKED FROM A CUSTOMER WHO DOESNOT HOLD THE AGE LIMIT AND IS CAUSING DAMAGE RISK, IS NOT OF THE RESPONSIBILITY OF ATHENSCARS S.A. DRIVERS BELOW THE AGE OF 24-25 HAVE TO READ CAREFULLY THE INSURANCE AGE LIMIT TERMS AND UNDERSTAND THEIR AGE CAN DRIVE SPECIFIC MAKES AND ENGINE SIZE CARS.