In this interview, IBM Champion Scott Francis explains how their BPM solution helps make software “a background issue rather than a foreground issue”. He suggests that when it comes to considering the development of a mobile BPM solution, you should look at the value this will bring, rather than looking at it as a problem. IBM Worklight, IBM BPM and BP3 work well together for the creation of mobile BPM applications. As an example of the advantages of a mobile BPM application, he suggests that field engineers could be assigned work... [More]

BP3's Scott Francis recently shared his perspective on the latest Forrester Wave report for Business Process Management (BPM). Among his observations are the realization by Forrester that BPM has a strong role to play in that topic du jour in the business/technology space: building better customer experiences. Scott points out that the cloud model greatly simplifies installation and deployment and so opens the door for more widespread adoption of BPM in the enterprise. He sides with Forrester on their assessment of the IBM acquisitions in... [More]