At 2nd prompt – When asked for a 10-digit phone number enter 506 and then the phone number associated with your room (get from RA)

At 3rd prompt – Press 1 for technical support

At 4th prompt – Press 2 for internet

Once connected to a Bell Aliant Support person let them know:

You are calling about a residence room at St. Thomas University, they will ask your name.

They may then need the serial number off your modem (Black unit with lights) to find your exact connection.

If they cannot fix it immediately, they will need your residence name and room number to send a technician out to help you.

Tips for connecting to the Internet

Your Wi-Fi Network Name and Password can be found on the sticker on the front of the Bell Aliant modem.

A wired Internet connection requires only a network cable to be plugged into the port on the Bell Aliant router.

Current as of August 1, 2017. Available to students enrolled at St. Thomas University and living in University Residences. Speed and signal strength may vary with your configuration, Internet traffic, server, environmental conditions or other factors. Speeds are not guaranteed. (1) Unlimited Internet usage is subject to the Internet

Acceptable Use for Bell Aliant Fibe Internet Use Policy, see bellaliant.ca/terms. (2) Applies to direct-dialed outbound calls within Atlantic Canada (New Brunswick, Prince Edward Island, Nova Scotia and Newfoundland and Labrador), excludes toll-free calls. Calls to certain conference or adult services or to high cost areas may be restricted. Fibe is a trademark of Bell.