How long do my sims take to be delivered?

If you've been waiting longer than this, pleasecontact usand we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box.

For larger orders, the parcel will be too big to fit through your letterbox. These must be signed for upon delivery. If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days they’ll be sent back to us.