The Mozilla support project

Community growth in 2013: we’re ready for 2014

2013 was a fantastic year for the SUMO community, we grew in numbers, but more importantly we grew much stronger as a healthy community. This is the result of the efforts of a passionate community that has not only done some crazy amounts of contributions, but has also been actively building and growing our community.

So let’s see what growth means:

We grew across the board 20% ! in 2013 we have in average 20% more contributors that accomplish 20% more contributions than in 2012. And if we break it down we see how impressive the accomplishments are. For example the support forum almost doubled the amount of daily active contributors. We now also support Firefox OS and Webmaker and we are ready for 2014.

And so how could we grow 20% this year? It’s the mix of many initiatives:

we have made contributions more transparent on the profiles recognizing the great work,

we have rallied contributors for the Firefox OS releases and on our bi-weekly SUMO days,

But most importantly many contributors have stepped up and are leading our community building efforts. We have a community that welcomes and helps new contributors. And we coordinate many efforts in the contributor led buddy program.

We couldn’t achieve this without the help of all of our contributors, but we want to acknowledge our top contributors: