Overview

SWIFT is the secure file transfer system all external customers use for submitting confidential information to FTB via the Internet. SWIFT uses Axway’s Secure Transport software. Transmitters should use SWIFT for all Internet file transfers. This guide contains the information your business will need to:

Successfully transmit data through our SWIFT system

Request an account to use SWIFT

Transmit files to or receive files from FTB

Browsers and Transfer Clients

Browsers

Microsoft Internet Explorer 11 (Compatibility View is not supported)

Microsoft Edge - latest version

Mozilla Firefox - latest version

Apple Safari - latest version

Google Chrome - latest version

Software for file exchange

SecureTransport complies with the applicable standards for the protocols it supports. You can expect all client and server software that complies with following standards to operate correctly with SecureTransport:

Logging In

After you access the appropriate URL, the SWIFT Login Screen will appear (see sample below).
The first time you access the SWIFT system, use the user name and password previously provided.

SWIFT Main Screen

After entering the user name and password, the SWIFT main screen will appear (see sample below).

This screen displays your subscription folders.

To navigate, select the folder desired from the options presented in the left navigation pane.

To logout, click the down arrow to the right of your username in the right corner of the screen. Select the logout option from the dropdown menu.

To upload files, select the ToFTB folder.

The Upload button allows you to browse your computer and select files for upload.

You may also click and drag a file from your system into the folder.

You may also choose the transfer mode for uploading your files. If you wish to change your transfer mode you must update your transfer preferences. You can do so by clicking the down arrow to the right of your username in the right corner of the screen. Select the Preferences option from the dropdown menu. This will populate an additional menu. From this menu select the down arrow to the right of the Transfer mode box. This will allow you to toggle your preference between Binary and ASCII Text (.zip file).

Submitting a Transmission File

From the SWIFT main screen:

Access your preferences to verify that the transfer mode is set appropriately.

Select the ToFTB folder.

Select Upload to view the files on your computer.

Select the file to be uploaded and click "Open" to upload your file.

You may also upload multiple files simultaneously. After selecting the Upload button and navigating to the folder of your choice, on your system, you can select multiple files by either:

Selecting a range of files:

Selecting individual files

After successfully uploading a file, 3 options remain:

Transmit another file.

Retrieve files.

Logout.

Note: Uploading the file finishes the process. If you have transmitted a file in error, contact your FTB representative or SWIFT Technical Support.

Retrieving Files

From the SWIFT main screen, click the FromFTB subscription folder.

Find the file you wish to retrieve from the list and “right-click” on the file name. A drop down menu will appear.

Select Download to download the file.

You can also download the file by click directly on the filename.

Select Delete to delete the file.

All downloaded files are deleted from your SWIFT folder immediately upon download.

Always click the "Logout" link in the upper right corner before leaving the application and closing your browser.

Note: For full security assurance you should completely shut down your browser after logging out.

Changing Your Password

The first time you access SWIFT, you will be provided with a username and password when your account is constructed. It is highly recommended, for security purposes, that you change that password after your first successful login.

FTB security regulations require you to change your password annually. The SWIFT system will not prompt you when you password has expired. Passwords are good for one year and the system will allow you to reset your password within that timeframe. If your password expires, contact your FTB representative to have the password reset for you.

To change your password click the "Password Reset" link from the main SWIFT screen. This will navigate you to the SWIFT Password reset tool

Within the Password Reset Tool you will be presented with four options:

Enroll

You must enroll into the system before you can use it to reset your password or unlock your account

To enroll you must perform the following actions:

Enter a username in Username Field

Enter an existing and valid password for the username

Enter a valid email address in E-mail field

Select an answer to each of the four unique challenge questions

Click on Next button

Reset

The Reset feature allows you to reset a forgotten password

In order to reset an account you must:

Enter your SWIFT account username

You will then be prompted to successfully answer the four challenge questions you selected during the registration process

Once your challenge questions are successfully answered you will receive a prompt that will allow you to reset your password. You must reenter your SWIFT account username and select a new password. You must also confirm the new password and select the Next button.

The password you select must adhere to the following criteria:

Not be the same as your previous 24 passwords

Not be similar to your current password

Not be similar to your login name

Not be similar to commonly used passwords

Contain a numeric character in position 1 to 8

Not contain a special character in position 1

Contain at least 3 of these character types:

Upper alpha

Lower alpha

Special character

Contain between 8 and 32 characters

Not contain more than two sets of repeating characters

Unlock

The Unlock feature allows you to unlock an account if you have entered the password incorrectly too many times.

In order to unlock an account you must:

Enter your SWIFT account username, in the Username field, and select Next

You must then correctly answer the four challenge questions you selected during the registration process

If all challenge questions are successfully answered your account will be unlocked

Change

The Change feature allows you to change your password if you know your current password and your account is not locked. The user DOES NOT need to be enrolled to utilize this function.

In order to change your password:

Enter your SWIFT account username, in the Username field, and select Next

Input your existing password in the Old Password field. Enter a new password in the New Password field. Reenter the selected new password in the Confirm Password

The password you select must adhere to the following criteria:

Not be the same as your previous 24 passwords

Not be similar to your current password

Not be similar to your login name

Not be similar to commonly used passwords

Contain a numeric character in position 1 to 8

Not contain a special character in position 1

Contain at least 3 of these character types:

Upper alpha

Lower alpha

Special character

Contain between 8 and 32 characters

Not contain more than two sets of repeating characters

If the selected password meets the specified criteria, your password has been updated

Password Problems

Password expired

FTB security regulations require you to change your password annually. The SWIFT system will not prompt you when you password has expired. Passwords are good for one year and the system will allow you to reset your password within that timeframe. Contact your FTB representative if your password expires.

Login error

You typed your user name or password incorrectly. If you re-enter the information and continue to receive this error, contact your FTB representative or
SWIFT Technical Support for assistance.

Forgot password

System Maintenance Schedule

We reserve Tuesday mornings from 5 a.m. to 7 a.m. for scheduled system maintenance. We plan to consolidate all non-critical maintenance activity into this window. If you receive a transmission error during this time, please try again after 7 a.m.