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If you require assistance with setting up a data recovery case, or have any additional questions, please
contact one of our qualified recovery specialists toll-free at 1-800-388-388-1266

We are continuing to offer our data recovery services during the COVID-19 pandemic.As part of our commitment to limiting the spread of the virus, we encourage you to ship your media directly to our lab instead of visiting a drop-off location.

As one of the world's most well-known data recovery companies, we have the technology and expertise to treat thousands of different data loss scenarios effectively.

Austin, TX - Office Location

SSAE 18 Type II CertifiedAuthorized Partner Location

This is our vetted and authorized partner location. The retail store front allows for easy and convenient drop off, media removal assistance, on-demand initial diagnostics as well as professional packaging and shipping services. Partner staff is trained and experienced in all aspects of the initial data recovery process.

Secure Data Recovery Services
8127 Mesa Dr B205
Austin,
TX
78759

1-512-354-4059

Walk-in Hours:Mon-Fri: 10AM - 6PMSat: 10AM - 2PM

After Hours:Call for Emergency 24h ServiceAvailable 24h, 7 Days a week

This is a convenient drop-off location staffed with professional and friendly receptionists trained in all aspects of the data recovery intake process as well as packaging and shipping services. The staff at this location will assist in answering questions, starting a new case, receiving, cataloguing and packaging the failed media to one of our certified data recovery LABs.

Full accreditation with the Better Business Bureau reflects our dedication to exceptional business practices in every case.

BBB of Austin Accredited Company with an A+ Rating

With company reviews and a strict rating system, the BBB offers consumers the confidence they need to choose the best in the field. Our latest report from the BBB explains the standards that led to our top-ranking, A+ rating.

Austin serves as the center of Texas' significant high-tech industry, and with a relatively diverse local economy, the city has grown substantially over the past decade. More than 820,000 people currently call Austin home, and we established our facility to give businesses and personal computer users a secure and professional resource for media services. We offer free diagnostics to give our clients accurate pricing and turnaround information, and our no data, no charge guarantee eliminates the risk often associated with professional hard drive data recovery.

Data loss seriously affects hundreds of Travis County businesses every year, and a sudden media failure can mean lost productivity and significant system down time for workers. Data recovery should be performed as quickly as possible after the data loss event, so contact us online or by phone today to set up an evaluation and receive a free quote. Secure Data Recovery Services offers fast, safe results, regardless of media type or failure scenario.

A Reliable Option for Hard Drive Data Recovery Services

Because hard drive data recovery is an extremely specialized service, engineers need to work in advanced, well-maintained laboratories to provide their clients with reliable results for a successful hard drive recovery. Austin customers can rest easy with our extremely high success rate of 96 percent.

Secure Data Recovery Services' Austin office provides fast, dependable data repair services for all types of digital devices to ensure the best chance for a full data recovery. Our engineers have experience with every file type and use proprietary file repair utilities, a certified Class 10 ISO 4 Cleanroom, and numerous data recovery tools. Additionally, we use state-of-the-art security systems at all of our facilities to keep recovered data completely confidential.

Our credentials include:

SAS 70 and SSAE 18 Type II certifications

HIPAA, FERPA and PCI security certifications

Class 10 ISO 4 Cleanroom certification

Green business certification

General Services Administration (GSA) contractor certification

By regularly auditing our facilities, we provide you with an accurate, unbiased overview of our media controls and success rates for hard drive recovery. Prospective customers can view all of our certifications online for more information.

What to Do When Your Digital Storage Device Fails

In order to prevent media from taking serious damage after a failure, you need to take immediate action. Turn your device off and do not power it on for any reason. Make a list of symptoms that preceded the media failure and contact a certified professional at Secure Data Recovery Services as soon as you can.

Never attempt to repair damaged media. Running data recovery software, disk utilities, and other programs can cause media damage in a matter of seconds, and exposing a digital device's internal components to open environments can seriously affect the process of data recovery. New customers will be glad to know about our outstanding customer service and extensive experience with a wide variety of media failures.

Some of the most common scenarios associated with media failures include:

Damage from a virus or other malicious program

Fire, smoke, or water damage

Hard drive actuator head failures and other mechanical issues

RAID rebuild failures and parity loss

Media decay and oxide damage

Accidental deletion or accidental formatting

Broken or electrically damaged electronics

Secure Data Recovery Services has a reputation for our high success rates and risk-free diagnostics. RAID 5 data recovery, outstanding hard drive repair, and a full no-recovery, no-charge guarantee is what keeps our customers coming back. You will never pay an attempt fee for our services. Thanks to our excellent security credentials and our well-outfitted facilities, we provide the most reliable option for data repair, tape repair, and RAID data recovery in Austin.

Customer Reviews (15)

We thought our kids pictures were gone for good when our back up drive failed. These guys did a fantastic job recovering the lost data and kept in contact the whole time. Fred made us feel very confident about our decision through the whole process.

After nearly 10 years, our external hard drive containing several years of family photos, files, and videos finally died. Unfortunately, our backup system messed up and was not saving my computer files at all. Everything on my desktop was gone - wiped out. It was just horrible! We thought all was lost and decided to call Secure Data Recovery. I spoke with Frederick who very patiently walked me through the whole data recovery process. After their lab received and inspected our dead hard drive - within 48 hours, it was determined there was a 96% probability that the 'lost' data could be saved! I was so happy!The initial quote for retrieving the data at first seemed a bit steep. I called Frederick back explaining this was not a rush job. The next day, the lab gave me a new non-rush (lower) quote. This was SO worth it. All videos, photos, and other files are safe and sound back where they belong. Very satisfied with outcome.Throughout the entire process, Frederick was friendly and patient - a really great guy to work with. The lab did a good job bringing our old drive back from the dead and saving my precious files. I highly recommend Secure Data Recovery!

When my hard drive crashed I was concerned about all the pictures I had potentially lost. After several tries at getting the information off the hard drive, a friend and I found Secure Data Recovery on the internet. I called in and spoke to Chris McMacken. He explained the process, answered my questions, and I sent off my laptop. He called a couple of times when he had a question, sent me emails to keep me updated on the process, and he answered my numerous emails full of questions every time. Chris made me feel like I was his only customer. He also shared some tips with me along the way. All my data and pictures were recovered and I am a very satisfied customer.

My computer died/hard drive crashed. The lost documents were vital for success in my role. Per a referral, I reached out to Secure Data Recovery. Fred was my Secure Data Recovery point of contact and kept me informed of the process and progress along the way. Most of my data was recovered and I'm so relieved. I recommend their service if you ever have to deal with this nightmare.

After stupidly canceling my backup service and forgetting to restart it, My hard-drive naturally crashed. Of course I had very valuable data on it that had not been backed up, so I turned to Chris at Secure Data Recovery. Long story short, I sent my drive to him the next day, and all of my important data was recovered in just a few business days. It was a pleasure working with Chris and the Secure Data Recovery team!