Payment

For payment by bank transfer without bank account, the customer may pay by internet banking or telephone banking. The customer may also make payment at local banks. The name of the depositor is required to match the name registered as the depositor when placing the order. Payment shall be made within 7 days from placing the order. The order will be automatically cancelled otherwise.

Shipping

Shipping Method : Selected by customer

Shipping Area : World wide shipping

Shipping Cost : International Shipping Fee

Shipping Time : 2 - 6 days

Delivery

Due to the impact of The Corona Virus 19

The standard shipping service might be delayed than usual.

To avoid this problem, we have selected the express DHL service to each country.

You'll receive an email with your tracking information attached with a tracking number and the link once your order has been shipped. The status may take 4~5 hours to be updated due to the international shipping. Please contact Customer Service if you do not see your order after a day of the shipping confirmation.

Returns & Exchanges

Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).

Eligible for exchanges and refundsOn condition that the package(Labels, tags) of the products are intact.- Sold out products- Mis-delivered products- Defective products- In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)

Ineligible for returns and exchanges- Products with customer-induced damages- Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale- (Please contact us for 1:1 Email customer service for details)

Exchange/refund procedureFor exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

As a site for the sale of color contact lenses in Korea, we are handling only premium exports made with FDA, KFDA, GMP, CE, ISO certified sandwich method, so you could enjoy color contact lens shopping without any concern.