OPERATIONS EXECUTIVE

Drive the overall PGB performance to ensure the position as the country’s leading Hotel and Casino resort is maintained, both from a market share and margin perspective;
Responsible for the planning and management of the casino, hotel operations and various support functions to maximize productivity and profitability and to meet the growth objectives of the units.
Deliver revenue, market share and profitability targets.
Develop and establish marketing plans, promotions and strategies to optimize profit and market share.
Formulate and establish the complex strategy and budget.
Responsible for developing a comprehensive annual business plan and the execution thereof.
Oversee the implementation of the strategy and budget by direct reports.
Formulate and implement profit improvement plans on a regular basis, or when needed.
Ensure that costs are controlled in a detailed and structured manner to ensure sustainability of the business.
Ensure all policies are strictly adhered to in day to day operations.
Ensure the highest level of service standards which meet or exceed industry standards.
Responsible for ensuring strict standards in all operations within the resort.
Ensure a well-maintained property with above average cleanliness and hygiene standards, including a forward thinking capex and maintenance programme.
Establish sound relationships with primary Peermont stakeholders as defined – Employees and Guests – as well as secondary stakeholders, including unions, shareholders, community leaders etc.
Responsible for legislative compliance, including compliance with Gambling Authority rules and regulations.
Use the Peermont values to inform all business activities.
Ensure the Group Customer Care programme is implemented with due diligence to meeting and exceeding guests expectations.
Manage all direct reports in a professional, fair and motivating manner and ensure superior performance at all times.
Ensure that all employees have clear objectives that are managed on a regular basis and remain motivated for the benefit of the resort.
Implement Group instructions, new projects or initiatives as they are approved by OPCO and EXCO and rolled out.

MINIMUM REQUIREMENTS:

Matric / Grade 12 or equivalent
A business degree, hotel or hospitality management qualification is essential
10 years’ experience in a similar position at a senior management level
Strong financial acumen, strong commercial understanding with a sense of entrepreneurship
Strong leadership skills with a proven leadership track record
Critical attention to detail in standards and service
Ability to work under pressure and deadlines and manage projects successfully
Ability to motivate management and staff and build strong teams
Must be able to travel and work extended hours as required
Be an independent thinker but a team player

OPERATIONAL REQUIREMENTS:

Be in possession of a valid driver’s license and be willing to travel as and when required
Be able to work extended hours and over weekends and public holidays
Require to work in a smoking environment
Will be required to obtain a Gambling Authority License