Experienced IT help desk support representative with strong background in the installation and maintenance of software and hardware. Trained to deliver an exceptional level of customer service in IT support. Ready to take seven-plus years in the field to repair modify install and advise in the management of software and hardware.

HIGHLIGHTS

Outstanding background in the field of troubleshooting simple and intricate tech applications

Expert in remote and on-site consultation within an IT environment

Familiar with procedures for IT assistance in LANs routers peer-to-peer file sharing connectivity of remote desktop servers TCP/IP networking and more

Located root causes of technical errors and implemented prompt solutions

Member of the research and development team that evaluated and implemented applications

Designed and conducted online training for customers and company employees

EDUCATION

MasterÕs Degree – Computer Technology

2006

Lexport University

Sacramento, California

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