Product Pricing Sheet

Product Pricing

Prices are GPL (Global Price List) and are comparable to equivalent Cisco pricings. Incoterms EXW, excl VAT, US Dollars. The same licenses can be used in agent-less cases (Chatbots, IVR/SMS/Web surveys, IVR/SMS campaigns). A CIM license is included in Hybrid Chat, Campaign, Surveys and Voicerecording. If an agent has a chat, campaign or survey license, the next licenses for the same agent is at a 50% rebate. Agents are concurrent agents. Extensions or CUCM users are named.

We also offer a pay-per-use model without up-front duration or volume commitment at a price of 5% of the on-time product fee per month

Product

GPL

Unit

Ordering Rule

CRM Connectors for MSDynamics/SAP/Siebel/Oracle Service Cloud

$400

per agent

Min. order quantity 25

Hybrid Chat, Campaigns and Surveys

per agent, up to 2500 interactions per month

Customer Interaction Management

$200

per agent, up to 25 CUCM users, up to 2500 interactions per month

Voice Recording

$250

per extension

Dashboard

$85

per agent

Attendant console

$2000

Per attendant, to park and transfer calls to an internal directory via CIM

An interaction corresponds to

an entire chat session with less than 24 hours between two consecutive customer messages

a customer call (independently of the number of call legs)

A filled in survey

A successful outbound initiation (call, chat message), independently of the number of attempts

Annual maintenance is 23% of the initial GPL cost.

Professional services for installation are optional and are offered on-demand. Installation guides can be found on docs.expertflow.com

to the SMS Center of your local mobile operator through the SMPP protocol. We provide customized channel adaption in case the mobile operator has a proprietary protocol (see an example here with Swisscom). We have also integrated to GSM modems with SIM cards, but recommend their use only in countries where no alternative is available.