I really wanted to like them. And I hate writing a negative review, but didn't want someone else to be potentially taken advantage of because of all the good reviews. I brought my car to Northend Wrench several times over the course of a year. Although I wasn't pleased with the prices and the long wait for appointments, I chose their shop because they offer loaner cars and all of the really great reviews. But after months of paying for labor that was more expensive than the dealership's quotes and going in on several occasions for one service (transmission flush) and being charged for another(suspension work) and not being pleased with the work(which I think is a result of the shop not having the space or time to handle all the appointments they schedule), I couldn't help but feel like I should probably shop around for another mechanic. My friend who recommended the shop criticized me when I shared my concern, basically stated that I should've been more aggressive and complained until things changed. I disagree. First of all, ain't nobody got time for that. And second, honest service is honest service. Dishonesty is dishonesty. I can get dishonest service at plenty of other shops at a much cheaper price.

We have taken our cars to Dave for 25 years. Each and every time we get great service at a fair price. Dave and Mark take car of all our vehicle needs including free advice when buying cars. We value this business and the great guys who work there!

Had my husband get his new tires at NorthEnd Wrench. He was pleased. I said, "I told you so!" Plus, I got my routine oil change and asked that they find the source of a rattling sound. Dave and Mark were not able to produce the sound and told me so. I appreciate this because they could have just as easily made up a reason for the sound and charged me.

Spoke with Michael's wife. She said she had a good experience at this business and she plans on returning. They are competent and called her back. They gave her loaner vehicle. They knew when she was coming and had her vehicle ready. They communicate very well with their customers at this business.

Vehicle:
Chevrolet Pickup

Category:
Service

Service Date:
09/18/2013

Review Created:
10/12/2013

This review was collected via phone interview by Customer Research Inc.

David said he has a project vehicle he has been doing a lot of work on over the years. He said he does a lot of work himself and this business was kind enough to let him use their equipment to do some repairs on the vehicle himself and they allowed him to watch while his vehicle was being worked on. He was able to bring in his own ceramic coated brake rotors and they did not mind. They are very knowledgeable about a lot of different vehicles. He said they don't fix things that are not necessary and they don't charge a lot. He said Dave gave him very good advice about what type of repairs are going to be necessary.

Vehicle:
Porsche 911

Category:
Service

Service Date:
09/13/2013

Review Created:
09/19/2013

This review was collected via phone interview by Customer Research Inc.