Write to Shop Horror, The People, PO Box 4012, London E14 5BQHOUSEWIFE Michelle Judge had a new bathroom fitted by B & Q - and then saw it bring down her ceiling.

Michelle had just left her living room when water and shards of plasterboard cascaded from the bathroom upstairs.

She said: "It was like a bomb had gone off and my place was a complete mess.

"There was plaster all over the settee and coffee table - and the carpet was drenched."

Michelle's nightmare - which mirrors the Corrie plot when Les Battersby and girlfriend Cilla crash through the ceiling in a dodgy bath - began after she ordered a £5,000 fitted bathroom from B & Q. She is the latest reader to contact The People helpdesk for consumers falling foul of major companies.

In this case, B & Q workmen stripped out the old fittings but damaged a water pipe.

The pipe then sprang a leak and a reservoir of water built up under the floor. It finally burst through into the lounge of her £130,000 semi in Doncaster, South Yorks.

The company - slogan: "Don't just do it, B & Q it" - did despatch a team to re-plaster the giant hole.

But her new shower spews out hot water when it should be cold; the toilet does not flush properly; and the tiles have not been grouted. Michelle, 34,who shares the house with partner Jevon Turner, 29, and 14-year-old son Regan, said: "We went to B & Q because we thought they would get the job done properly. I can't believe how wrong we were."

B & Q have refused to pay for the damage and advised Michelle to claim on her insurance policy.

But after we contacted the store, a spokeswoman told The People: "We've arranged for a dedicated installation manager to visit Ms Judge.