Forever Flawless's reply to:

Reply by Forever Flawless

Sep 20, 2016
Sorry to hear about your experience. Independent Store location. Ownership team has been updated about the experience at their store location with their staff. The retail stores that carry pur products are all privately owned and independently operated so the first course of action is always to contact the ownership team of the location when issues or concerns may arise. Our intention is to ensure that all customers who purchase the Forever Flawless brand of products have a wonderful experience regardless of where the purchase occurs. Customer satisfaction is our number one priority so should you have any questions at all our customer service team may be reached at (470) 545-3577, Monday - Friday 9:30 am - 5:30 PM EST.

Author's

Burnaby, British Columbia

Jan 13, 2016

2.0

Details

Customer service

Product or Service Quality

Staff

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1.) I was walking along the street when this rep gave me a sample on my hand and quickly dragged me into their store. She would compliment on how beautiful I looked and then recommend products as if I needed them to fix up my face. The samples were good but the products I use at home are just as good. Nothing WOW.

2.) Since I have never heard of this brand, I told the rep I wanted to do some research on the brand/products first before spending any money on them. After that, she handed me a booklet of "research" which only included celebrity reviews. That is NOT research, people. She told me the ingredients of their products were all natural so I requested to see the list. When I asked about some of the ingredients, she avoided answering them but told me about the ingredients that were natural. Come on rep, I'm not dumb. So I went home and looked for the ingredients, and found there is actually a chemical preservative in the product. Not impressed.

3.) I did not like the way she was pressuring me into buying the products because she told me it was her last day and so the "last" customer of the day would get a promotion etc. (We all know that is not true?). She kept showing me all these promotions, like buy a peeling gel and get a moisturizer for free, or some student promotion, and kept lowering the price (from $199 to $59). The rep was VERY unprofessional as she opened the cashier and showed me sale receipts of $1,000 - $5,000. I did not understand why she did that, or why she thought showing me those would convince me in believing in their products? Like I should buy their products because other people are willing to spend so much money on it, so therefore, it must be a good product? That was a big turn off.