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No I'm not. It has to be a North America plan for roam ready to work differently because text and voice is included for north america, Data is the only thing that gets charged $20 to use plans allotment per billing cycle. Are you sure you got a loyalty agent? they aren't easy to get took me a while.

My contract is up, so I called Telus to see if they would match the Koodo/Virgin/Fido plan ($60 for 1000 minutes and 4GB). This is the second call this week and both times the rep refused to match it, saying that they are discount brands and not competitors for Telus. Even after saying I would leave she basically said there was nothing she could do. She did make me an offer of $80 for unlimited minutes and 2.5 GB of data, which is only $5 less than what is posted on their website, and obviously not even close to the plan from the discount carriers.
Anyone have a similar experience but persisted and got what they wanted? Is that the key, just calling multiple times over the course of a week or so?
The retention rep also said that Koodo would have more dropped calls than Telus... is this true? Anyone switch from Telus to Koodo and noticed any difference?

Good luck getting anywhere with Telus retentions these days... I called and called when my last contract was up and they wouldnt do anything... I was finally transferred to the migration department where I was offered a smoking deal through Koodo
The only difference I have found between Koodo and Telus is the name on my Bill now says Koodo and its $30 a month cheaper for the same plan

My contract is up, so I called Telus to see if they would match the Koodo/Virgin/Fido plan ($60 for 1000 minutes and 4GB). This is the second call this week and both times the rep refused to match it, saying that they are discount brands and not competitors for Telus. Even after saying I would leave she basically said there was nothing she could do. She did make me an offer of $80 for unlimited minutes and 2.5 GB of data, which is only $5 less than what is posted on their website, and obviously not even close to the plan from the discount carriers.
Anyone have a similar experience but persisted and got what they wanted? Is that the key, just calling multiple times over the course of a week or so?
The retention rep also said that Koodo would have more dropped calls than Telus... is this true? Anyone switch from Telus to Koodo and noticed any difference?

LOL! Why would Telus compete against themselves? If you moved to Koodo you are still a part of Telus. Telus retention solutions are often to migrate customers to Koodo....but its still telus.. Win win. If you're not happy with that look at the *other solutions* for out of province plans on this forum.

LOL! Why would Telus compete against themselves? If you moved to Koodo you are still a part of Telus. Telus retention solutions are often to migrate customers to Koodo....but its still telus.. Win win. If you're not happy with that look at the *other solutions* for out of province plans on this forum.

Obviously Telus wouldn't compete against Koodo, but Virgin and Fido are offering the exact same plan...

Anyone have a similar experience but persisted and got what they wanted? Is that the key, just calling multiple times over the course of a week or so?

Stubborn persistence is key, but you took the wrong tack. Be armed with knowledge of the overall wireless market in Canada, and compare apples to apples. Be firm, with a clear idea of what is available. If you're willing to take some business away from them they're more likely to acquiesce.

Originally Posted by neptune229

The retention rep also said that Koodo would have more dropped calls than Telus... is this true? Anyone switch from Telus to Koodo and noticed any difference?

There is absolutely no reason Koodo should perform any better or worse than Telus; it's the same network.

Telus will not offer anyone any deals these days, they have no reason to when they can bully you into paying and most people believe it or not, are paying those prices because they just want a free phone today.

Loyalty is not able to give much either because there is lack of wiggle room they have as well. Telus has taken away all the power they used to have and actually expired loyalty plans as well, so they can't just resurrect old plans at will.

Telus is one of the most expensive, just look at their easy roam in the US...$7 vs Bell and Rogers $5 (Rogers hand's down has it the best because of the lower rate and allows you to use your same plan like Telus).

Lastly, I think the young generation that is current is not savvy, most have "wants" without understanding finances and will satisfy them at no matter what the cost and many parents allow themselves to be suckered into that as well rather than helping their young understand the financial side of their wants. All in all, only leads to the big telecoms making money.