Friday Summary: March 23, 2012

This should not matter: The Square Register. But it does. What do I mean by that? Check out the picture: There’s something catchy and slick about the set-up of an iPad cash register and the simple Square device. It looks like something Apple would produce. It seems right at home with – almost a natural extension of – the iPad. I run into small shop owners and independent business people who are using Square everywhere. It’s at Target, right next to the Apple products, and the salesperson said they have been flying off the shelves. People say “Wow, that’s cool.” And that’s how Square is going to win this part of the burgeoning personal payment space. The new competitor, PayPal’s Here, is marketing the superiority of their device, better service, and lower costs. Much of that ‘superiority’ is in the device’s security features – such as encrypting data inside the device – which early Square devices currently deployed do not. That’s a significant security advantage. But it won’t matter – next to its competitor, ‘Here’ looks about as modern and relevant as a Zip drive.

Being in the field of security, and having designed mobile payment systems and digital wallets in the past, I care a great deal about the security of these systems. So I hate to admit that marketing the security of Here is doomed to fail. Simplicity, approachability, and ease of use are more important to winning the customers Square and PayPal are targeting. The tiny cost savings offered by Paypal do not matter to small merchants, and they’re not great enough to make a difference to many mid-sized merchants. A fast, friendly shopping experience is. I’m sure Paypal’s position in the market will help a lot to drag along sales, but they need to focus more on experience and less on technical features if they want to win in this space.

While I’m sharing my stream of consciousness, there’s something else I want to share with readers that’s not security related. As someone who writes for a living these days, I appreciate good writers more than ever. Not just skilled use of English, but styles of presentation and the ability to blend facts, quality analysis, and humor. When I ran across Bill Simmons’ post on How to Annoy Fans in 60 Easy Steps on the Grantland web site I was riveted to the story. I confess to being one of the long-suffering fans he discusses – in fact it was the Run TMC Warriors teams, circa 1992, that started my interest in sports. But even if you’re not a Warriors fan, this is a great read for anyone who likes basketball. If you’re a statistician you understand what a special kind of FAIL it is when you consistently snatch defeat from the jaws of victory – for 35 years. It’s a great piece – like a narration of a train wreck in slow motion – and highly recommended.

Mike Rothman: Give it five minutes. This is great advice from 37Signals’ Jason Fried. People rarely remember you because of how smart you are. But they definitely remember you if you are an know-it-all, and not in a good way.

Great post, Rich. Another thing to note about mobile EDRM is that the better solutions will allow you to change the permissions dynamically and will cache the permissions if you allow offline access. That’s highly useful if a mobile device is lost or an external collaboration falls apart.