Why can't I add an account (i.e. Microsoft Exchange) to Notes app?

I cracked my Priv screen and need to be able to transfer my Notes from my old Priv to my new device. However, my old Priv takes me through the whole process of adding an account, gets to 'done', but the new account never shows up on the home 'Accounts' page. When I try to re-add it, it claims that it's already been set up.
HELP!