Jobs & opps

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Job: Front of House Administrator (Casual Cover)

This is not a fixed term or short term post – we are looking for people with appropriate skills and experience who we can invite on an ad-hoc basis to cover the current FOH Administrator. Pay: £9 p/h
Based at WHALE Arts’ the FOH Administrator (casual cover) will work at Reception. A range of duties are required within the role: be the first and central point of contact for public & internal communications; represent WHALE Arts appropriately and providing high standard of customer service; carry out administrative duties on behalf of WHALE Arts & our tenants.
We are looking for people with appropriate skills who we can invite on an ad-hoc basis to cover the current FOH Administrator when she is on annual leave or undertaking work away from Reception.
Essential Skills
- Excellent customer service including telephone skills, dealing with in person enquiries, assisting people with additional needs and occasionally dealing with challenging behaviour.
- Knowledge, understanding and skills in managing/curating social media platforms, including Instagram, Twitter, Facebook
- Operating office equipment including photocopier, franking machine, laminator.
- Competent with Microsoft Office programmes - Word, Excel, email and internet.
- Ability to create and manage computer database systems.
- Ability to create and manage paper filing systems.
- High standard of written & spoken English.
- Basic understanding of Health & Safety issues in community spaces.
- Ability to work in a team and self-motivate without supervision.
- Excellent timekeeping.
- Excellent communication and people skills.
Desirable Skills
- Understanding of community arts.
- Knowledge of local area, community and services.
- Experience of working in a community organisation.
- Experience of dealing with trades/contractors.
- Experience of producing programmes, posters and flyers with Adobe Suite.
- Experience using Mailchimp.
- Experience of distributing press releases and developing a press list.
Application Process:
Apply in writing or by email, enclosing/attaching:
- An up to date CV detailing relevant education and employment experience. No longer than two pages.
- A cover letter demonstrating how your skills meet the Essential and Desirable Skills criteria of the job description (SEE WEBSITE FOR FULL JOB DESCRIPTION). No longer than one page.
- Details of two referees, including your most recent employer.
We will contact individuals as they apply and invite them for a conversation rather than a formal interview.
The successful candidate will be appointed subject to confirmation of PVG Scheme Membership.