Our phlebotomist is in attendance on weekday mornings to take your blood samples when authorised by the doctor.

We now have Health Care Assistants who are available for a wide range of screening and health monitoring purposes.

Midwife Maternity Care Clinics are held twice a week by appointment.

We also have a range of In House services that the doctor can refer you to :-

Physiotherapy

Dietician

Psychology Team, (including Counsellors)

Community Psychiatric Nurse

Community Midwife

Minor Surgery.

Teenage Health

What should I come to the surgery for?

You can make an appointment to see a nurse or a doctor in CONFIDENCE about ANY health issue such as:

Skin problems: Very often your doctor or nurse can improve this for you.

Puberty & periods: Find out if its normal or anything we need to help you with.

Family problems: sometimes it helps to get a view from another person.

Contraception: make an appointment to discuss with a nurse or doctor what will best suit you. If you prefer you can make an appointment at the Swindon Sexual Health Clinic by phoning 01793 604038.

Emergency contraception: come and discuss your worries with us or visit your pharmacy for advice.

Eating problems: Get the facts and help from the surgery.

Bullying: Talk about it with us if you are concerned.

Friendships and Loneliness: There is always somebody available for a chat.

Alcohol / drugs / smoking: we are here to help you and not judge any experiences you have had.

Pregnancy testing: we can provide you with free and confidential pregnancy testing and will not be biased in our advice. We are able to refer you for NHS funded abortion services if necessary.

Chlamydia Screening: Chlamydia is passed on by having sex. It often gives no symptoms, but can cause health problems.

Healthy Lifestyle and Eating: come and talk to us.

You can see a doctor however old you are!

You don’t have to be over a certain age to see a doctor to talk about something that is worrying you.

What you tell us is private…

Anything you discuss with any member of our practice team will remain confidential. Even if you are under 16 nothing will be said to anyone without your permission. The only reason we might have to consider passing on confidential information without your permission, would be to protect you or someone else from serious harm. We would always try to discuss this with you first.

Making an appointment

You can make an appointment to see a doctor or nurse in confidence by telephoning or coming into the surgery. You can also make an appointment or request repeat prescriptions online at hawthornmedicalcentre.co.uk. The staff here are friendly and approachable and are happy to talk to you about any problems you may have.

When is the Hawthorn Medical Centre open?

MONDAY TO FRIDAY: 8.30am to 6pm

Extended opening hours: Monday and Thursday Evening: 6.30- 7.30pm

Finding out the answers to your questions…

We have plenty of information in the surgery dedicated to teenage health issues and concerns. Try the young persons information board in the waiting room. We also have a range of support numbers that you can contact in confidence should you prefer to seek advice from outside the surgery.

Making sure you can get here and are understood

If you have difficulties communicating in English we offer language line. This is a telephone service that will translate what the doctor or nurse is saying to you to another language. Please ask. We have full disabled access to and from the medical centre.

I’m worried I’ve caught a sexually transmitted infection (STI) where do I go?

You can attend the genito-urinary (GUM) clinic in Swindon for a full screen of STI’s. The best way to organise this is to phone 01793 60 40 38 and they will give you an appointment time. There is also a walk-in YOUth Clinic for young people aged 19 yrs and under, where we provide a range of sexual health and contraceptive services. This is held at Swindon Health Centre, Swindon on:

- Monday 3.00 – 5.00pm

There is no need to see your GP at the Hawthorn Medical Centre first but you are still welcome to make an appointment with us if you wish.

Where else can I look?

Please ask if you would like any information or assistance. Sometimes its hard to know what to believe on the internet, the websites below are easy to use and give reliable information;

Talk to Frank for advise about drugs. They also offer a 24 hour helpline. Telephone, 0300 123 6600

The Primary Care Psychology Team

There are currently four Mental Health Practitioners at Hawthorn Surgery. We offer brief psychological interventions to help with common mental health problems such as anxiety and depression and related problems . Referrals are managed by your GP within the surgery or by self-referral.

We also offer a range of free psycho-educational courses available to anyone in Swindon and Wiltshire. The courses are based on cognitive behavioural therapy, teaching a variety of tools and techniques to help people to manage their mood. Courses are free to access without having to speak to a GP first, via our website(see link below) or telephone 01793 836836. Courses cover a range of common mental health problems including Stress and Mood Management, Beating low self-esteem , Coping with Low Mood, Coping with Panic and Principles and Practice of Relaxation, Pain management and Chronic fatigue. We run courses both daytimes and evenings with occasional Saturdays across a variety of locations.

CBT is a type of talking therapy which helps people understand the link between their thoughts, feelings and behaviour, which can help to lift peoples’ moods and reduce anxiety by breaking behavioural patterns.

The Primary Care Psychology Service also provides a variety of guided self-help options including self-help literature, Books on Prescription, Computerised Cognitive Behavioural therapy and psycho-educational courses.

Books on Prescription is a scheme set up by Swindon Primary Care Trust and Swindon Libraries to provide a range of recommended self-help books to people who may wish to resolve common mental health difficulties. Our books on prescription scheme is available through prescription from your GP or through one of the Mental Health Practitioners.

Beating the Blues (BTB) is a self help computer program for anxiety or depression based on Cognitive Behavioural Theory (CBT). The beating the blues program consists of 8 hourly sessions which provide tools and techniques for managing your mood. The programme is available on-line for you to complete in your own time, or with a facilitator at Priory Road Surgery.

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