I've been looking at forum post regarding this topic and it seems that SW pulls this information from the registry. Unfortunately, the newer models of HP desktops (i.e. HP 6000 Pro SFF PC) are not placing this information in the registry as far as I can tell. However, there is a folder in the C: directory called HP with subfolders, specifically the bin folder which contains 2 specific files regarding the information I'm looking for. There is an application file HPQSI and an HPQSI config file. If run, the exe displays a pop-up with the Product name, p/n, and s/n. If the config file is ran, it displays the same info, but with much more detail. Also, these 2 files can be moved from PC to PC, old or new HP it seems and will grab the info of the device they are run on. So to get to the point...Anyone have any idea where these 2 files are pulling this info from and is there any way to get SW to pull this same info?

I'm not sure why the product info isn't pulled from the BIOS. If you want to add the registry entry yourself, I think the first one is which one you should use for an XP system, or add the product number manually yourself into Spiceworks. In my environment, I ended up just adding any missing product numbers manually.

That is the issue. Using the HP 6000 Pro as an example...The Windows 7 version of this model that we have has these registry settings and does pull this informaion successfully, where as the XP version of this model does not. The XP model has this information in the BIOS and located in a folder on the C: drive, but is missing all of the given registry entries above. I'm not understanding why SPW is not pulling this information from the BIOS if it is entered there correctly. Well most of it is pulled, but that key piece for warranties, the pn is missing.

I'm not sure why the product info isn't pulled from the BIOS. If you want to add the registry entry yourself, I think the first one is which one you should use for an XP system, or add the product number manually yourself into Spiceworks. In my environment, I ended up just adding any missing product numbers manually.