RETAIL STORE MANAGER

Summary

Do you want to work in a fun, fast paced environment? Are you interested in the mysterious world of espionage? The International Spy Museum Store is an environment and retail business where driving revenue to support our museum’s mission and building a great team is vital. Where doing whatever it takes is the baseline and going above and beyond to create a “WOW” experience for our customers is commonplace.

If you are an experienced Store Manager with a proven record of driving KPIs to maximize sales and profitability through your strong team leadership, we invite you to apply. As the Store Manager, you are responsible for recruiting, hiring, coaching and developing your own team to create a store atmosphere that is fun and uniquely special for our customers and associates. You will be encouraged to take ownership and implement sales strategies, utilize your merchandising skills, and ensure operational excellence. This is a unique opportunity for you to shine and put your leadership skills, creativity, and entrepreneurial spirit to the test.

It is important for the Retail Manager to be an independent self-starter, project a positive demeanor and can-do philosophy. You must possess strong organizational skills with the ability to successfully juggle many responsibilities at once. You are expected to spend 80% of your time on the sales floor with customers and staff, leading, selling, coaching, observing, managing inventory flow and driving the business. A bachelor’s degree is preferred and 4 years of high-volume ($4-5M+) Retail Store Manager experience are required for this position.

Achieve store sales goals and performance metrics through implementation of revenue building strategies and initiatives, ensuring staff is thoroughly trained, developing product knowledge tools, and execution of our five core service principles: acknowledge/engage the customer, suggest items and options, complete the transaction with accuracy and efficiency, offer a personal thank you, and remind customers to shop with us on-line.

Drive sales by identifying and acting upon opportunities including in-museum/store and off-site events. Collaborate with the Retail Team to devise and execute enticing sales promotions, create appealing visual merchandising stories, conceive, implement, and monitor monthly contests that motivate your team to exceed goals and earn rewards.

Strong written and verbal skills, excellent time management and organizational skills.

Ability to coordinate and balance multiple projects simultaneously, while being flexible to conditions and remaining focused and organized.

Open to feedback, with the capacity to translate feedback into actionable steps that deliver results.

Skill to build collaborative relationships by fostering open dialogue and listening effectively.

Competency to maintain a fair and equitable workplace and encourage an environment where members of the store team can express their concerns and ideas.

Resourcefully solve problems and accurately assess situations, use feedback to customize solutions, and communicate plans and next steps to the store team and business partners.

Initiative to act as an analytical and creative business owner, using knowledge of retail and competition to identify opportunities and deliver sales results.

Additional Requirements

You must have a flexible schedule to work days, evenings, weekends and holidays based on business needs.

You are expected to work a majority of your time on the sales floor, with customers and staff, managing inventory flow, visual merchandising/displays, providing coaching in the moment and setting the example.

The position requires significant physical activity including extended periods of standing and walking, bending, the ability to climb up and down a ladder and the ability to handle, lift and move stock weighing up to 50 lbs.

TO APPLY:

Submit a detailed cover letter, copy of your current resume including salary requirements and 3 business references to HumanResourcces@spymuseum.orgPlease include Retail Store Manager in the subject line.