Sample Letters

Compliment Letter to a Hote​l

Writing a Compliment Letter to a Hotel (with Sample)Use this sample compliment letter as template for your formal notification.

Writing a Compliment Letter to a Hotel

There are many reasons why it’s worth writing a compliment letter to a hotel, if the guest had a good experience at the hotel. Guests may want to commend the staff for excellent service or give an overall good rating for service, amenities and extra help from the staff. Event managers also compliment hotels when they help put on a conference, trade show or seminar.

Acknowledging a favorable experience helps the management continue to provide good service. Hotel staff is often taken for granted and undervalued or overlooked because guests expect good service and often don’t take the time to acknowledge it. Many hotels provide cards and envelopes in the room for guests to leave their positive or negative comments, but sending a letter to the management will have a greater impact especially if employees are involved.

To write a good compliment letter to a hotel, the guest should take a minute to write a few notes about their experience. They can list room service, housekeeping, bell hops, cleanliness and other amenities that made them comfortable. If the concierge solved any problem or gave extra service such as procuring tickets to a popular show or sporting event, this can be mentioned.

The letter should be addressed to the manager or director of guest relations. The guest can find out the name of the person before they check out, or call the hotel later to ask. It is important that the letter be sent to the proper person, so they can pass on the good news and praise to the concerned individuals. A copy of the letter can be sent to the corporate offices if the hotel is part of a chain or franchise. The name of the corporate head and address can usually be found on the hotel’s website under Contact Us.

The letter should give as many details as possible. After all, there are hundreds of guests and the staff may need reminders about the guests. If the concierge got tickets, the name of the show can be mentioned. If any staff member, for example, a housekeeper or room service waiter was particularly helpful and attentive, it is a good idea to mention them by name and mention whatever they did above and beyond regular service. To do this, the guest must find out their names before they leave the hotel.

A letter can also be sent by an event planner to the hotel where the event took place. If the event was a great success and this was due to the hotel staff, details can be mentioned in the letter such as:

• The catering was excellent• The sound system worked perfectly• The decorations were attractive but not overdone• The wait staff was polite and helpful• The parking attendants were careful and courteous• Many compliments were received after the event• The entertainment was entertaining

It can also be mentioned that the planner will arrange future corporate events at the hotel. This letter should be written on company letterhead. Wedding planners may also write letters. This is important because they may want to use a particular hotel for many wedding receptions if the service is good.

Here is a sample compliment letter to a hotel from a guest. The letter should be in business-style format and printed on good paper. It should be addressed to the manager of the hotel and sent by certified mail. This will give the sender proof that the letter was received. A copy of the letter should also be sent by certified mail to the corporate headquarters of the hotel.

Name of ReceiverPosition of ReceiverName of HotelAddress of HotelCity, State, Zip Code

Dear Name of Receiver,

I would like to express my thanks and appreciation for the service and care I received at Name of Hotel from DATE to DATE. I took my wife on our first vacation in 10 years, and I wanted it to be perfect. Your staff did not disappoint me.

Your concierge, Name of Concierge, was able to get tickets to The Lion King at the last minute which was a real bonus for our vacation. He also arranged a one-day tour of the wine district, which we thoroughly enjoyed. Staying in Name of Hotel actually enhanced our vacation experience.

Every staff member with whom we came in contact was attentive and kind including NAME in housekeeping and NAME for room service. We have already decided to return to Name of Hotel for our next vacation, which will be next year.

We had a wonderful two week vacation, and I have recommended Name of Hotel to all of my colleagues, friends and family. Thank you again for such outstanding service.

Sincerely, ​Signature of SenderPrinted Name of SenderCopy to Corporate Office​By Andre Bradley​