Our Sister Sites

Terms and Conditions

The following terms and conditions (including the privacy statement) apply to all orders placed with Trafalgar Smokehouse using our website, www.trafalgarsmokehouse.co.uk, by the customer, hereafter referred to as 'you', 'your'.

Trade/Business customers should refer to our Trade terms and conditions. Contact us for details.

Orders and Registration

When you confirm payment, you offer to buy the quantities of goods you selected at the price, delivery cost and any VAT displayed. All orders are subject to this condition.

Once Your order is confirmed by us, following our checks of your card details and address a binding sale is concluded, subject to your rights to cancel.

All orders are subject to availability of the products ordered. Should products be unavailable, or should events beyond our reasonable control occur, we reserve the right to cancel the order without liability and inform you as soon as possible, using the email address you supply.

You own the goods once they are dispatched via an approved carrier, or once we receive payment in full for the goods and any delivery charge, whichever is later.

Availability of some products may be subject to seasonal variations and you will be advised of this when placing an order.

We try to ensure our stock lists are regularly updated to our website.

We make reasonable effort to ensure the information supplied within our website is accurate and up to date, but we make no warranty or representation as to its accuracy and we take no responsibility for omissions. All images, photographic representation and other information is illustrative only. Any props or items shown in images but not listed do not form any part of the product.

If you register to purchase products from our website, you are responsible for the security and confidentiality of your account name and password and all activity that occurs under them. Please advise us immediately if you suspect your account details are being used without your authority.

By registering you agree to provide the correct registration details, not giving a false name, or impersonating another and to ensure that changes to any details are updated on our website.

Pricing and Payment

Prices for products are given in GBP sterling at the price displayed on our website, at the time of your order. We reserve the right to update prices on our website from time to time.

If we discover any error in the price of an ordered product, we will contact you and you may confirm the order at the correct price or cancel the order. If we cannot contact you, the product will be cancelled and removed from your order.

Product prices will include VAT, which will be charged at the current rate.

Payment will be made online only by the credit/debit card payment methods listed. Contact us to arrange alternative payment methods. Please don't send payment by email.

Our secure-payment gateway is operated by Sage Pay. Once you place your order, Sage Pay will automatically seek authorisation from your card-issuer. You may be required to provide further authorisation for some cards. Once we have received a valid authorisation we will process your order. Products are charged at dispatch and will appear as Sarum Foods Ltd on your statement.

Delivery

You will receive an email from us notifying when your order will be dispatched.

We make reasonable effort to ensure that all goods are dispatched in perfect condition and we take precautions to ensure the integrity of products in transit.

Many of our products are perishable items. We store all our products in perfect controlled conditions prior to dispatch, but we are not responsible for storage conditions after dispatch.

Please ensure you choose a delivery date where you, or someone with your permission is available to receive and sign for the delivery. Goods may be delivered to alternative addresses or work-places to ensure receipt. If the order is a gift, to another address, it is your responsibility to ensure that someone is available to receive it. We will not advise gift recipients of impending deliveries. You may contact us to change the delivery address, or date of any order within 24 hours of dispatch.

Orders are dispatched Monday to Thursday and usually delivered Tuesday to Friday.

Delivery times quoted or displayed are for guidance only and not a guarantee.

Due to the nature of some perishable products and long transit times it is not possible to deliver some products over very long distances by standard carriers. International/overseas/long-distance customers should contact us to discuss and arrange delivery. Please Note: we are currently unable to ship international orders out of the UK. Please accept our apologies for this inconvenience.

We cannot advise upon customs duties and restrictions that maybe applicable to some products.

Please contact us if your order fails to arrive, or if the order arrives on the correct delivery date but in an unsatisfactory condition.

Contact us:

Cancellation and Returns

Any order may only be varied or cancelled by contacting us within 24 hours prior to dispatch.

Returns are only accepted for goods deemed to be in an unsatisfactory condition upon receipt, or for goods mistakenly dispatched. Please inform us immediately upon receipt of any goods in an unsatisfactory condition, or incorrectly dispatched. Depending on the condition we may offer a refund or exchange for the full-value of the goods and any proven delivery costs incurred if you return the goods and we find the condition of the products do not meet our high standards.

General

The law of England and Wales governs these terms and conditions. Any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts of England and Wales. If any provision within these terms and conditions is deemed unfair by the courts or regulatory authorities that condition may be changed or removed without effecting other provisions. These terms and conditions may not be varied by you, unless confirmed in writing by both you and us.

We reserve the right to alter, add or remove any content on our website, including these terms and conditions, at any time. Please review these terms and conditions regularly.

We take reasonable measures to ensure our website is free from malicious attacks, but we offer no warranty that our website, or secure-payment gateway is free from risk of virus attack.

You access our website entirely at your own risk.

All our website content including logos and images is our property and protected copyright, trademarks, database rights and other intellectual property rights.

Privacy Policy

We use personal information collected on our website in accordance with the 1998 Data Protection Act and all other law and regulation within the United Kingdom for the protection of personal data.

Your data will comprise of personal information you voluntarily enter during the registration and/or order process and any records of your previous purchasing activity. This data may be used by us, our service providers or legal advisers to administer your account and to authenticate and approve or reject transactions using your account.

We may disclose information to the Police, other regulatory bodies, or legal advisers if we suspect a criminal offence or breach of the terms and conditions, as required by law.

Your information is private and confidential, we will not disclose your data to any other parties or use the information for any other purposes without your consent. You may access and amend the information held by us.

Card details entered within our secure-payment gateway are fully encrypted and not stored as open-text on any site.

By registering upon our website you agree to the above use of your data.