Birthday Benefits

— What are you waiting for? —

How do I join GP Benefits?
You can join GP Benefits by visiting any General Pants Co. store or via our website. Click
here to join online.
Why do I need to supply so much detail?
In order for us to communicate the program benefits and make sure you get the most out of it, we require your name, email address and date of birth (so we can send you a birthday present).
When will I start earning benefits from my purchases?
Once you sign up to GP Benefits in-store or online, you can unlock Spend & Earn. Your first redeemable offer will be issued within 4 days of making your first purchase or if online 48 hours after your order is shipped.
How are my GP Benefits calculated?
Your rewards are calculated based on your total spend within a single day. If you purchased with us twice on one day, this will count as one shop. You will receive your Spend & Earn voucher within 4 days of your purchase being completed.
What if I’ve been shopping at GP but I wasn’t part of the program?
If you have been linking your purchases to an opted-out account, we’ll still count those when you do decide to opt-in.
What if I return my purchase?
If you return your purchase, your GP Benefits Spend & Earn won’t be available anymore. But don’t worry, we’ll still count it as a shop if you don’t return your purchase in full.
If I was a part of the old Our People program, do I need to re-join?
There is no need to re-join as your account has been rolled over into the new GP Benefits. Please contact
customerservice@generalpants.com if you need to update your contact information
I have a reward from the old program, is it still valid?
Yes – the rewards issued as part of the previous program are still valid until the date specified on each reward.
Do I need to be a part of the email program to be a part of the GP Benefits?

We want you to stay in total control of how we contact you. Your opt-in to the GP Benefits can be managed separately to your opt-in to our newsletter program. We want to keep you in the loop and make sure you don’t miss out on anything.

If you would like to opt-out of GP Benefits entirely, you can do this in the My Details section of My Account.

How do I add my GP Benefits card number to my online purchases?
You do not have to add your GP Benefits card number to your online purchases. Your card number is automatically linked to your email address recorded in your GP Benefits account. As long as you have an online account and are logged in when shopping online your purchases will be recorded.
I did not log in when making an online purchase. How do I attach this sale to my GP Benefits account?
Please contact
customerservice@generalpants.com with your contact details, virtual GP Benefits card number and online sale details.
I don't have a Virtual GP Benefits Card, how do I link my purchases?
No worries! All you need to remember is your email address and you can continue earning benefits with us.
How do I redeem my GP Benefits Rewards?
You can redeem your GP Benefits Rewards in GP stores, including online. To redeem online, just log into your online account to activate and apply it.
How often will I get rewarded and to what value?

You will be rewarded when you shop and the value of your shop meets the minimum spend requirements of the GP Benefits terms and conditions. Rewards will be issued between $10 and $50 based on your spend. These rewards are only valid for the specified timeframe based on your tier status. The maximum voucher that can be achieved in one transaction is $50.

You will be rewarded within 4 days of shopping with us or if shopping online 48 hours after your order has been shipped.

How do I redeem my rewards?

Online: You can redeem your rewards online by logging into your account, activating your reward and applying it to your bag.

How do I change/update my email address in my GP Benefits account?
You can change and update your details by visiting any GP store, logging into your online account or contacting
customerservice@generalpants.com.
I have received an email stating that I have a voucher to be activated, although I think I may have been rewarded incorrectly. Who do I contact to fix this?
Please contact
customerservice@generalpants.com for all GP Benefits reward enquiries.
How long is my reward valid for?
Your reward is valid for 30 days from receipt.
I have multiple GP Benefits accounts. Which should I use?
If you have more than one card or have had a different customer number in the past, please contact
customerservice@generalpants.com to ensure your spend is accurately credited to your primary GP Benefits account.
Can I redeem GP Benefits on sale products?
No, as stated in the GP Benefits Terms and Conditions, the offers are only valid on full price.
What happens if my purchases in-store/online have not been processed through the General Pants Co. system to qualify for a Reward?
You can contact our customer service team at
customerservice@generalpants.com.
What happens when I want a refund on a product purchased with a reward?

In line with the General Pants Co. refund policy, you will be refunded the amount tendered in the transaction, less the value of any vouchers redeemed. Your Voucher will not be refunded, and will not be usable in another transaction.

As long as the purchase still qualifies for a refund, you can simply exchange the product for another item of the same value.

If I don’t spend my entire reward, can I spend the remainder of the reward in another transaction?
No, GP Benefits are only redeemable in a single transaction.
Does purchasing or spending a gift card count towards a reward calculation?
Purchasing a gift card does not count towards your GP Benefits calculations. However, if you are using a gift card to make a purchase, this will count towards a GP Benefits calculation.