ITIL Managing Across the Lifecycle (MALC) certification course provides essential
knowledge required by IT service management professionals to plan, implement
and optimize an effective IT service management program. This five day,
accredited training course is based on all five publications of the ITIL
core library namely, Service Strategy, Service Design, Service Transition,
Service Operation and Continual Service Improvement. It concentrates on the
management aspects of ITIL and is designed to address the interfaces and
interactions between the above mentioned ITIL publications to provide a
harmonious and coordinated view of IT service management.

Participants will learn how to manage strategic change, manage risk, evaluate
their current IT Service Management program, and handle organizational
challenges. The training is delivered in a practical, hands-on learning
environment and an engaging case study-based approach is used to train and
prepare participants for the certification exam at the end of the session.
Successfully passing the 90 minute exam consisting of eight (8) complex,
multi-part, and multiple choice scenario-based gradient scored questions
leads to the ITIL Intermediate Qualification: Managing Across the Lifecycle
Certificate and ITIL Expert designation.

The Course Covers:

Introduction to IT Service Management Business and Managerial Issues

Managing the Planning and Implementation of IT Service Management

Management of Strategic Change

Risk Management

Understanding Organizational Challenges

Service Assessment

Understanding Complementary Industry Guidance

Who Should Participate

This course is ideal for CIOs, senior IT managers, IT managers and supervisors,
IT professionals, IT operation practitioners and individuals responsible
for management and implementation of ITIL processes. Professionals
seeking the ITIL Expert certification in IT Service Management and those
who wish to have an understanding of the ITIL version 3.0 core Lifecycle
and its implementation should also attend.

Prerequisites

The ITIL Foundation Certification in IT Service Management - obtained through
ITIL Foundation course or Foundation Bridge Course.

Documentary evidence a minimum of 15 credits through formal Service Lifecycle
or Service Capability Stream qualifications.

Participants must complete at least 28 hours of personal study by reviewing
the ITIL® Lifecycle Suite of books:

Introduction to Service Lifecycle (ISBN 9780113311316), recommended but not
required.

Service Strategy (ISBN 9780113313044)

Service Design (ISBN 9780113313051)

Service Transition (ISBN 9780113313068)

Service Operation (ISBN 9780113313075)

Continual Service Improvement (ISBN 9780113313082)

Instructors

Our instructors are experienced IT professionals and hold the ITIL Expert
qualification. Only the finest quality, accredited content is
used.

Both classroom training and virtual (online) training formats are available.

The per student registration fee for the classroom session is $3,295, and
includes:

5 days of instructor led training and exercises

Course manual (excellent post-class reference)

Exam preparation

Certification exam

The registration fee for virtual training session is $3,295.

Classoom training begins at 8:30 AM each day and concludes at 4:30 PM unless
otherwise directed. Please arrive early on the first day to sign-in and meet
fellow attendees. If you register less than one week in advance of a class,
please bring your confirmation letter. Business casual attire is appropriate.
For information on virtual training session start and stop times, refer to
the course schedule below.

All RCCSP Professional Education Alliance ITIL training courses are taught
by Accredited ITIL Trainers meeting the ITIL trainer criteria set by the
ITIL Qualification Board. Accreditation qualifications include, but are not
limited to:

Training experience

Experience in the IT service management field

Specific education / certificate requirements depending on the level of ITIL
qualification that will be delivered.

Only Accredited ITIL training materials developed by Accredited ITIL Authorized
Training Organizations are used in the classroom. The complete list of RCCSP
Professional Education Alliance ITIL Authorized Training Organizations and
Authorized Training Affiliates participating in RCCSP schedules can be found
here.

ITIL® is a registered trademark of the Office of Government Commerce
in the United Kingdom and other countries.

Seminar provider is not responsible for losses due to cancellation. In
all circumstances, seminar provider's liability shall be limited to fees
received.

Seminar agenda and assigned instructors are subject to change.

Public Training Terms & Conditions

Payment is due prior to the seminar.

Public seminar cancellation policy. Registrants may cancel up to fourteen
days in advance of the seminar start date for a full refund. Cancellations
within fourteen days of the seminar start date will be subject to an
administrative fee of $400. Registrations may be transferred to another
member of your organization at no additional charge. As seminars can
be cancelled for under-enrollment from time to time, we strongly recommend
that registrants traveling by air purchase only refundable tickets.

In the unlikely event that a seminar must be cancelled by seminar provider
due to unavoidable circumstances, you will be notified at least two weeks
prior to the seminar date, and your payment will be refunded. Seminar
provider is not responsible for losses due to cancellation including losses
on advanced purchase airfares. We strongly recommend that attendees
traveling by air to attend the seminar purchase only refundable tickets.