I've always been successfully login with my email address and password since I had the Koodo phone number. Before transferring, my husband login with my email address and password to pay the bills. Now I can still login, but unable to see my profile, etc. After I login, it says "You do not have a balance owing". And when I view my bill, the total due is $11.7, which was incurred when I made the transfer I guess, and nothing else. When I click "pay my bill", it says "We appreciate the gesture, but you can't make a payment on account #*** right now since there's no balance owing". So basically I cannot do anything about it.

Ahhh....I think I know what the problem is. If same email address is being used for the older account (the one that was deactivated) and the new that may cause the issue. Send us a private message on Facebook and we will delete the old profile.