Responsibilities:• Schedule and dispatch technicians • Arrange for necessary repairs in order to restore service and schedules• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment• Process incoming paperwork from National Accounts• Receive incoming telephone calls• Provide accurate word processing support by composing and/or editing a variety of documents, spreadsheets, surveys, emails and faxes• Perform additional functions as required

Work Experience/ Skills/ Attributes• Excellent attention to detail• Fast and accurate typing skills• Strong proficiency in Microsoft Office - Word, Excel, PowerPoint and Outlook• Strong organization and interpersonal skills, self-motivation, an ability to handle multiple demands by prioritizing effectively• Demonstrated ability for working under pressure, respecting deadlines and working effectively in a team• Ability to work well with all levels of internal management and staff as well as outside clients and vendors• Ability to read, write and speak English fluently • Ability to speak French is an asset but not required.