Follow up phone calls, making special trips to make sure the customer is happy. If there is ever any manufacturer's warranty issues, I take all appropriate steps to make sure work gets done and customer is happy.

Of course there is the money question. I do not give verbal estimates. All estimates go out thru the mail 1-2 days after meeting with the customer. The estimate is detailed in writing with all aspects of work to be performed. Timeline on when to start and of course how long to do. Decks are usually 2 days but a bathroom can take up to 10 days. It all depends on the project.

I am most proud of the deck I built for my home. This was a project everyone said that would not look appropriate for my residence. After the deck was completed, those same people cannot get over how the deck turned out.

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Fixr Experience Score: 42

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