Service for Politecnico users

The document supply service will retrieve copies of articles or parts of documents not owned by the University libraries for Politecnico users ( internal, external, and Alumni who have purchased the pass for at least 1 month).

How to make requests

check that the documents being sought are not already available at the University using the University Catalogue

in order to be able to use the service you must register at one of the libraries that provides the University DD service using the NILDE user registration form: in the "Access" section select the "institutional" option and enter your credentials for university authentication

after receiving an email confirming your registration, forward your request via the NILDE online form, inserting all the bibliographic data necessary for the identification of the document that interests you (Title, Author, Volume, Issue, pages)

Permitted requests

up to 5 requests per week per user.Alumni can make only 1 request per week.NB: once submitted requests cannot be cancelled.

Waiting times and collection of material

Requests are forwarded to external libraries within one working day.Delivery times are around 2-3 working days.

When the documents arrive you will be notified via e-mail or telephone. They must be collected within 5 working days after the notification at the library you forwarded the request to.The material must not be returned.

Expenses

You are requested to pay any amount charged to the University by the library or external supplier of the document. In that case the payment receipt must be presented when the material is collected.

Methods of payment

in cash at the cashier points located at the service desk in the following libraries:

The documentation, exclusively paper-based, must be sent via fax or registered mail.

Service refund

for NILDE participating libraries, the service is provided as part of a reciprocal agreement

for libraries not participating in NILDE, the service is provided as part of a reciprocal agreement. Any eventual imbalances identified at the end of the year will be compensated for with a bonus of no. 2 documents supplied free of charge. Once the bonus is used up, a payment of 10 euro will be requested per article

for libraries that DO NOT participate in the exchange agreement a payment of 10 euro will be requested per article