Superior Room Partial Ocean View - All-Inclusive

Your program begins at 3:00pm on your arrival date, and ends at 12:00pm on your departure date. Services not mentioned above are not included.

Amenities: The Superior Room features a private balcony with partial ocean view. Bedding includes either one king bed or two double beds. Other features include marble floors, bathroom with bathtub, air-conditioning and a table.

Hide room details

Deluxe Room Ocean View - All-Inclusive

Starting from

$251$176

Per Adult Nightly

Your All-Inclusive Plan Includes:

Daily Breakfast, Lunch and Dinner

Open domestic Bar from 11:00am - 1:00am

24-Hour Room Service

Your program begins at 3:00pm on your arrival date, and ends at 12:00pm on your departure date. Services not mentioned above are not included.

Amenities: The Deluxe Room features amazing ocean view from a private balcony. Bedding includes one king bed or two double beds. Other features include marble floors, bathroom with bathtub, air-conditioning, hair dryer, cable TV, minibar, coffeemaker, security safe and iron/ironing table.

Hide room details

Family Room - All-Inclusive

Starting from

$263$184

Per Adult Nightly

Your All-Inclusive Plan Includes:

Daily Breakfast, Lunch and Dinner

Open domestic Bar from 11:00am - 1:00am

24-Hour Room Service

Your program begins at 3:00pm on your arrival date, and ends at 12:00pm on your departure date. Services not mentioned above are not included.

Amenities: The Family Room is located on the first floor and features upgraded amenities, private check-in and an extra hour at the Fiesta Kids Club. Bedding includes two double beds and a sofa-bed. Other features include a vanity mirror, air-conditioning, cable TV and minibar.

Hide room details

Fiesta Club Room Ocean View - All-Inclusive

Starting from

$275$192

Per Adult Nightly

Your All-Inclusive Plan Includes:

Daily Breakfast, Lunch and Dinner

Open domestic Bar from 11:00am - 1:00am

24-Hour Room Service

Your program begins at 3:00pm on your arrival date, and ends at 12:00pm on your departure date. Services not mentioned above are not included.

Amenities: The Fiesta Club Room features amazing ocean view from a private balcony. Bedding includes either one king bed or two double beds. Leave your room for the balcony and open your eyes to the beauty. Other features include marble floors, a bathroom with vanity mirror, air-conditioning, hair dryer, satellite TV, minibar, coffee maker, security safe and iron/ironing table.

Hide room details

Fiesta Americana Puerto Vallarta All-Inclusive Resort and Spa

Blvd Francisco Medina Ascencio Km 2.5,
Puerto Vallarta,
Mexico48333

Location

Located on a sandy beach in Puerto Vallarta`s Northern Hotel Zone, 5.4 kilometers from the airport, and close to the Malecon waterfront boardwalk. The natural elements create a sense of jungle allure and timeless charm. Awarded AAA 4-Diamond Award for 7 consecutive years!

With a recent renovation, the Fiesta Americana is one of Puerto Vallarta`s top resorts for vacationing families, leisure travelers and groups. The hotel offers top-notch accommodations and amenities, coupled with touches of Mexican hacienda architecture and colonial flair. Dark woods, coconut palms, waterfalls, and other natural elements create a sense of jungle allure and timeless charm, while the manicured gardens, crisp service and modern accents add more than enough civility to satisfy Guests` needs.

Guests can have an active or relaxing visit, depending on their whim. The Fiesta Kids club offers complimentary childcare during the day, allowing parents to venture on their own. The pool area is a popular meeting place and stays busy throughout the day. For a respite, guests move to the beach, where the lapping waves and ocean breezes wash away the cares of the day. There is a crafts-painting table, beach-side massage hut, convenience store, gift shop, jewelry store tour desk, and a selection of restaurants and bars. An on-site convention center offers seven colonial-styled meeting and banquet rooms, accommodating up to 420 Guests, plus full catering services for special events. With a recent renovation, the Fiesta Americana is one of Puerto Vallarta`s top resorts for vacationing families, leisure travelers and groups. The hotel offers top-notch accommodations and amenities, coupled with touches of Mexican hacienda architecture and colonial flair. Dark woods, coconut palms, waterfalls, and other natural elements create a sense of jungle allure and timeless charm, while the manicured gardens, crisp service and modern accents add more than enough civility to satisfy Guests` needs.

For the Family

The Fiesta Kids club offers complimentary childcare during the day, allowing parents to venture on their own.

Pools & Spas

Pool and kiddie pool

Entertainment & Activities

There is a fitness room with Cybex workout stations, a basketball goal near the pool, and water volleyball.

Nearby

A shopping plaza with supermarket, boutiques and souvenir stores is just a block away. Guests can catch the city bus from the stop in front of the hotel for a quick ride to the Malecon for an evening of fun. Though local vendors walk the beach hawking their wares, a cordoned-off area is reserved exclusively for guests can sometimes see the humpback whales in the bay from their hotel balconies in the early morning hours.

IMPORTANT INFORMATION

Fiesta Americana Puerto Vallarta All-Inclusive and Spa is an Eco-friendly hotel, so it is a 100% smoke free hotel.

AMENITIES:

24-Hour Front Desk

AAA 4-Diamond Resorts

AAA Approved

Babysitting

Banquet Facility (+)

Beachfront

Beauty Shop/Salon (+)

Business Center (+)

Business Services (+)

Children's Program

Complimentary Coffee

Concierge Desk

Conference Rooms

Continental Breakfast

Dry Cleaning Service (+)

Elevator / Lift

Executive Floor

Express Check-Out

Fine Dining

Fishing (+)

Fitness Facility

Free Parking

Free Wi-Fi

Full Breakfast

Gift Shop on Property

Guest Activity Desk

Handicap Services

Horseback Riding (+)

Interior Corridors

Jacuzzi/Hot Tub

Kiddie Pool

Lounge/Bar

Massage Therapist (+)

Multilingual Staff

Non-Motorized Water Sports

On-Site Check In

Outdoor Pool

Public Internet Access

Restaurant

Room Service

Secured Parking

Security Guard

Service Dogs Permitted

Shopping (+)

Spa Services (+)

Swim-Up Bar

VIP Rooms

Valet Parking (+)

Wake-Up Service

Wedding Services (nearby) (+)

Wheelchair Access Elevator

Widescreen TV

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Overall User Rating

4.8 / 5
Based on 9 reviews
0

TripAdvisor Traveler Rating

Based on 1817 reviews
0

+ Write A Review

Write a Review

Rate this hotel and add any comments you may want to share with other travelers like yourself.

First Name

Booking ID

City

State

Email Address

Review Title (e.g. "My trip to Cancun")

Comments

Overall Experience (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Quality (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Value (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Cleanliness (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Staff Efficiency (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Staff Friendliness (required)

(poor)

1

1

2

2

3

3

4

4

5

5

(excellent)

Would you recommend to a friend? (required)

No

No

Yes

Yes

This feature of the BookIt.com website exists for you, our Guests.
Please use discretion and post honest and fair assessments of hotels and resorts in the spirit of
community and assisting other BookIt.com Guests make the best choice for their vacation or hotel needs.
BookIt.com reserves the right to reject, censor, or edit Guest reviews where necessary.

We had a great time....Special thanks to Staff for an outstanding job always went above and beyond to take care of all my family needs. Employees are the ones that make a difference and make guest returned.....Resort Rooms need a little upgrade but food and drinks are excellent, The cevicheria is the best... WE are returning soon.

The Fiesta Americana Hotel in Puerto Vallarta was a wonderful hotel. The staff is incredible . The service at this hotel was the best I have had. The food was wonderful for all inclusive . Best beach experience we have ever had in Mexico . It was nice to stay in a family owned smaller hotel . Less people . Never felt stressed. Always plenty of places to sit at the pool and beach area . This was the most relaxed stress free vacation we have ever had . We are planning on going back .

Had a wonderful time at the Fiesta Americana in Puerto Vallarta. Everything was great. They could improve on two things. First, softer towels. They are a bit rough, especially if you have sunburn. Second, if they could announce their activities on a loudspeaker before they were set to begin would be nice. They give out a daily sheet with the activities listed on them with times but sometimes we would forget to bring the sheet down to the pool with us. Other than that the hotel was great.

This is a fantastic resort, the staff was FANTASTIC, never seen a single person upset or look like they were having a bad day. Clean hotel, room cleaned every morning and well. The food selection is wonderful, seven locations on resort to choose from with variety. Many are sit down and all included! 24 hour room service is included in cost as well, take advantage, great menu. The beach is beautiful, sandy. Compared to the resorts around us, wouldn't stay any other place. Take a taxi from ...
This is a fantastic resort, the staff was FANTASTIC, never seen a single person upset or look like they were having a bad day. Clean hotel, room cleaned every morning and well. The food selection is wonderful, seven locations on resort to choose from with variety. Many are sit down and all included! 24 hour room service is included in cost as well, take advantage, great menu. The beach is beautiful, sandy. Compared to the resorts around us, wouldn't stay any other place. Take a taxi from airport, don't do the shuttle,the taxi is much less expensive and hotel is closer to airport then they say. The only downside is the beds and pillows, prepare for a rock, a clean rock, but a hard and springy rock.
Read more

We stayed at this hotel last year during Christmas week. It was right on the Beach - nice! Pool was nice too. Like the fact that the bar stayed open late for evening drinks. Hotel food wasn't great. Service was average. Shower was very weak! Loved the balcony.

I was vacationing at the Fiesta last December and was completely overwhelmed by the absolutely fantastic experience I received by the entire staff. I used to be a travel agent and have travelled quite extensively but have never been treated so amazingly by all of the members of this resort. The other guest must have felt the same way as they were extremely friendly as well and seemed to be having an amazing time themselves. I would recommend this place to anyone of any age looking for a great pl...
I was vacationing at the Fiesta last December and was completely overwhelmed by the absolutely fantastic experience I received by the entire staff. I used to be a travel agent and have travelled quite extensively but have never been treated so amazingly by all of the members of this resort. The other guest must have felt the same way as they were extremely friendly as well and seemed to be having an amazing time themselves. I would recommend this place to anyone of any age looking for a great place to enjoy a great holiday and feel at ease with their surroundings. Fabulous job Fiesta Americana see you this December!
Read more

Going Back to Fiesta Americana After 15 years was a real treat. Service was wonderful every single member of the staff hotel were extraordinary. I really appreciated the wonderful Christmas dinners and live entertainment we experience with out having to go out of the hotel. I felt like at home safe. We had a wonderful time the hotel was very family oriented and every wither were just awesome ! I am looking for thwart to going back soon. I truly recommend this hotel ?

Facility, grounds, food all wonderful. STAFF is absolutely wonderful - all are the most friendliest staff we've ever had the pleasure of meeting and being serviced by. Andres, Yolanda, Miguel, Luis, Josue, Alexandra, Maita & Maita, to name only a few that made our stay a most pleasant one.

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaFun in the sun with friends

adamx71
from

Submitted on 23-05-2016

Stayed here for a week with a bunch of friends, loved it, clean location, great snorkeling beach, super food. Waiters and waitresses are all super nice. Top shelf liquor, Corona beer. We will come back

We just came home from a fantastic 7 day stay. Absolutely the best place ever...the food was excellent, service spot on. Everyone was so friendly! Ramon at the swim up bar was the bomb with his yummy drinks. He shared lots of info on the area and tours! Vincente and Alexandra were the best with all of their fun activities. We spent a day fishing and brought tuna back and it was cooked to delicious perfection by the chef at Tiangtang Asian restaurant! We definitely will be back!

The staff is amazing. Fiesta Americana should be proud of their staff motivational training. It definitely shows in their pleasant and very helpful attitude. Always a smile! There's no need to leave this resort - everything is right there. Excellent food and drinks. Beautiful view, beach, and pool. Rates a definite return.

Wife and I spent last week at fiesta Americana and had a great week. The staff was fantastic, best service we have ever had at a all inclusive from the bar tenders to housekeepers. All took care of us. Worked with Andreas before trip, he set up a romantic dinner on beach for our anniversary, was first class. Resort is very clean. Food was good, we wish the buffet was open more days and for dinner but fiesta night was great. Italian and Mexican restaurants were good. Are only complaint was no rea...
Wife and I spent last week at fiesta Americana and had a great week. The staff was fantastic, best service we have ever had at a all inclusive from the bar tenders to housekeepers. All took care of us. Worked with Andreas before trip, he set up a romantic dinner on beach for our anniversary, was first class. Resort is very clean. Food was good, we wish the buffet was open more days and for dinner but fiesta night was great. Italian and Mexican restaurants were good. Are only complaint was no real entertainment like games in the pool, beach etc. The few staff they had were good, just like the games at other resorts. But still a great resort with great staff, thank you
Read more

My only complaint about this resort would be the condition of the pool. There is only one pool and after someone had gotten seriously cut on the back of his ankle (the man needed several stitches) from some broken tiles in the pool, we started to notice how many loose/broken tiles there were in the pool. The pools seems really nice at first but that pool is in dire need of repairs. I wouldn't go back knowing that someone else could get so easily cut in the pool. Most broken/loose tiles where in...
My only complaint about this resort would be the condition of the pool. There is only one pool and after someone had gotten seriously cut on the back of his ankle (the man needed several stitches) from some broken tiles in the pool, we started to notice how many loose/broken tiles there were in the pool. The pools seems really nice at first but that pool is in dire need of repairs. I wouldn't go back knowing that someone else could get so easily cut in the pool. Most broken/loose tiles where in and near the shallow end. The management team seemed to take good care of the gentleman, however his vacation was ruined because of the lack of repair going on in that pool. I would only go back knowing that that pool is fixed and better maintained. I hope they take care of their pool.
Read more

Another amazing stay at Fiesta Americana!! Outstanding service from the entire hotel staff as well as amazing food - way higher quality than normally seen at an all inclusive resort. Love the location (close to the Marina and Malecon), I've been coming to FA for close to 15 years and will never say in another hotel in PV.

My husband and I stayed at the resort for our honeymoon last week (May 23-28) and had the best week.This was our first time to Mexico and our first all-inclusive experience. From the moment we stepped out of the cab at the hotel, we were impressed. The lobby was breathtaking! The grounds were well kept and beautiful. Our room was beautifully decorated, spacious, the bed was comfortable and housekeeping did such a great job. The food was out of this world delicious, even room service! The custom...
My husband and I stayed at the resort for our honeymoon last week (May 23-28) and had the best week.This was our first time to Mexico and our first all-inclusive experience. From the moment we stepped out of the cab at the hotel, we were impressed. The lobby was breathtaking! The grounds were well kept and beautiful. Our room was beautifully decorated, spacious, the bed was comfortable and housekeeping did such a great job. The food was out of this world delicious, even room service! The customer service was 5-star!! Every employee we came into contact with, whether that was Francisco at the front desk, Javier at the Cafe, or Alejandro at TiangTang, everyone greeted us as if we were old friends reuniting. Ive never had such wonderful service. The pool was sparkling and relaxing and we loved the lounge chairs on the beach. The view from our balcony was incredible. We sat out there every night! We booked a couples massage and thoroughly enjoyed our time in our private massage room with private outdoor jazuzzi. The whole spa was this perfect little oasis. I am having full-blown vacation withdrawals and we cant wait to go back again!
Read more

I'm a bit late in writing this review (we stayed over Spring break in March 2016), but better late than never. I LOVED this resort. We traveled with our 2 children (college and high school age) and it worked out so well for us. We booked two rooms, and they were able to accomodate our request for adjoining rooms. The view was amazing from our hotel balcony. I read alot about people saying that it was hard to get get lounge chairs in the morning by the pool. We never had a problem even thou...
I'm a bit late in writing this review (we stayed over Spring break in March 2016), but better late than never. I LOVED this resort. We traveled with our 2 children (college and high school age) and it worked out so well for us. We booked two rooms, and they were able to accomodate our request for adjoining rooms. The view was amazing from our hotel balcony. I read alot about people saying that it was hard to get get lounge chairs in the morning by the pool. We never had a problem even though it was the week of Spring break. The staff at the resort was wonderful as well. Everyone from our maids, the waiters, the staff at the pool, the bartenders...everyone was great. The food was wonderful everywhere we went with only one exception. Our second night we dined at the Asian restaurant and the waiter we had was not very attentive. We waited a long time to get our water, then for him to come and take an order for drinks and then our food came very late. My meal was wonderful (Korean beef), but my husband and kids were very unhappy with theirs. He never came back to check on us, so we ended up leaving after I finished my meal. This was definitely an isolated incident so it definitely didn't ruin anything for us. My husband did say something to the hostess who apologized, but oh well. Anyway, I will definitely want to come back here again. We have stayed at very large resorts in the past (think Moon Palace etc., ) and have always enjoyed our stay at these resorts, and the Fiesta Americana was smaller, but it was just as awesome. Everything was also very very clean and well maintained. I will recommend this to anyone I know who is planning a trip to Puerto Vallarta!
Read more

Second family trip in two years. Last trip was to Cancun. Fiesta Americana PV is a unanimous winner! Pool and service are awesome. Beach area chairs comfortable and Ignacio's service is second to none. 9th floor service and checkin by Sharon - well done. Guacamole class offered by Gilberto was very nice. El Mexico restaurant tops of the three we have eaten at so far this week. Bueno!

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaBooked because wedding booked here and I was in wedding

ScubaMarlin
from Indianapolis, Indiana

Submitted on 19-06-2016

One of the nicest all-inclusive resorts we have been too. Other than the last day, there were always chairs available at the beach or bar. Wait staff was amazing and Enrique waited on us hand and foot! Rooms were clean and bed was comfortable. We didn't get robes in our room like some rooms got? Pool was always clean and ready to use.

Love love love! Everything here is excellent. Can't say a single negative thing. The hotel is beautiful, the rooms are very nice and clean, the beach and pool are beautiful, and the food is excellent. You have so many options for food and we haven't had anything we don't like. Thr bartenders are quick to refill your drinks. We're not talking about cheap alcohol here either. You ask for Crown Royal, that's what you get. I highly recommend this place. Oh and when you come out of the airport, skip ...
Love love love! Everything here is excellent. Can't say a single negative thing. The hotel is beautiful, the rooms are very nice and clean, the beach and pool are beautiful, and the food is excellent. You have so many options for food and we haven't had anything we don't like. Thr bartenders are quick to refill your drinks. We're not talking about cheap alcohol here either. You ask for Crown Royal, that's what you get. I highly recommend this place. Oh and when you come out of the airport, skip the first chaotic room where everybody is offering you taxis...go on to the second room. It's half the price! We paid $17 U.S. For a cab ride
Read more

Great experience at Fiesta Americana Puerto Vallarta! Check-in wasn't bad, but wasn't superb either. It was 1am, so we let that slide. We got to our room and kept hearing an annoying noise when the AC would turn off. Called the front desk and a service tech came up immediately to fix the issue. Impressive for being so late at night!
From that moment on, we had a fantastic time! Food was very good, especially La Cevicheria! Highly recommend the fish/shrimp tacos there! Breakfast omelettes we...
Great experience at Fiesta Americana Puerto Vallarta! Check-in wasn't bad, but wasn't superb either. It was 1am, so we let that slide. We got to our room and kept hearing an annoying noise when the AC would turn off. Called the front desk and a service tech came up immediately to fix the issue. Impressive for being so late at night!
From that moment on, we had a fantastic time! Food was very good, especially La Cevicheria! Highly recommend the fish/shrimp tacos there! Breakfast omelettes were delicious as well. All the food was nicely seasoned. Service staff was so friendly and accommodating! Miguel, "Nacho", and Gumere were excellent waiters! We did the romantic dinner one night. If you are celebrating a special occasion, I highly recommend the dinner! For $75USD, we had a private dinner near the beach with candlelight/tiki torches, and excellent service! Oh, and did I mention a beautiful view of the sunset?
Vicente was hilarious with his fun personality. We branched out of our comfort zone and took his dance lesson. Vicente and Alexandra taught us some traditional dance moves! Their positive energy was contagious!
Location is great being less than 15 min from the airport. Easy taxi access anywhere in Puerto Vallarta from Fiesta. Took a taxi to El Centro/Malecon for usually under 100 pesos! We felt safe walking around town. Flea market shopping was a unique experience. Great deals if you work your bargaining magic. Just be weary of the timeshare folks! They are all over the place! "No gracias" was on repeat.
The beach is nice and warm, but the bay had a strong undertow. Most swimming was done at the pool. Lounge chairs at the beach could use updating, but the poolside lounge chairs were pretty comfy!
If you want a great ocean view, request 5th floor and above! Cute little balcony to walk into and enjoy the views.
Special thanks to Andres(concierge) for making our trip memorable. We let him know it was our honeymoon and he made an extra effort to make sure our time was enjoyable!
Will definitely return in the future! Thanks Fiesta Americana!
Read more

My girlfriends and I stayed at Fiesta Americana in Puerto Vallarta June 13-18. Just as the reviews all say, the service and staff are seriously phenomenal. They're always so friendly, efficient, and will do anything and everything to accommodate you. We wanted an affordable, all inclusive resort on the beach that doesn't require dinner reservations, offers service on the beach and at the pool, has free wifi throughout the entire hotel, and fantastic food. This was exactly what we were looking fo...
My girlfriends and I stayed at Fiesta Americana in Puerto Vallarta June 13-18. Just as the reviews all say, the service and staff are seriously phenomenal. They're always so friendly, efficient, and will do anything and everything to accommodate you. We wanted an affordable, all inclusive resort on the beach that doesn't require dinner reservations, offers service on the beach and at the pool, has free wifi throughout the entire hotel, and fantastic food. This was exactly what we were looking for- highly, highly recommend!!!!
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaVacation

Andrew C
from Windsor, Canada

Submitted on 20-06-2016

Everything was exceptional at Fiesta Americana Puerto Vallarta, especially the staff. Mariana, Yolanda & Lia from guest services/concierge were amazing. Much thanks to Mariana & Yolanda for making my wife's birthday extra special. A big thank you to Hector, the captain at the Rosato, for the special dinner on the beach. Our server Francesco was awesome. Our servers at the pool & beach Carlos & Nachos were fantastic. Luis at the ceviche bar, Yomar at the Mexican restaurant, Mariano at the Rosato ...
Everything was exceptional at Fiesta Americana Puerto Vallarta, especially the staff. Mariana, Yolanda & Lia from guest services/concierge were amazing. Much thanks to Mariana & Yolanda for making my wife's birthday extra special. A big thank you to Hector, the captain at the Rosato, for the special dinner on the beach. Our server Francesco was awesome. Our servers at the pool & beach Carlos & Nachos were fantastic. Luis at the ceviche bar, Yomar at the Mexican restaurant, Mariano at the Rosato and Armando & Jesus at breakfast were excellent. We look forward to seeing everyone again this coming January.
Read more

Like others state, only 10 minute ride from airport. took taxi (very cheap) from airport felt very safe. taxi drivers have an id they show you. walk straight outside past the overcharge limo service drivers. absolutely beautiful check in area. someone is put in charge of going over things with you and in the end they want you to join the hotel club. only annoying thing of trip so politely decline. took bus to "old vallarta" to eat at La Palapa (famous). very glad we did that. felt extre...
Like others state, only 10 minute ride from airport. took taxi (very cheap) from airport felt very safe. taxi drivers have an id they show you. walk straight outside past the overcharge limo service drivers. absolutely beautiful check in area. someone is put in charge of going over things with you and in the end they want you to join the hotel club. only annoying thing of trip so politely decline. took bus to "old vallarta" to eat at La Palapa (famous). very glad we did that. felt extremely safe on bus and got to see the locals. very cheap ride. Carlos-great waiter on beach. tip them and they will treat you very nicely. we stayed on the club floor (recommended). pros were full breakfast and you don't have to eat in the crowded restaurant that serves breakfast. you can eat in breakfast area or bring to your room. potatoes are delish. as well as the fattening cinnamon/french toast. the man on 9th floor (club level) was very nice. (forget his name). The most fun we had in a restaurant was in Tiang Tang restaurant. the waiters are characters and food was very good. Things to try at resort: blue hawaiian, cielo rojo, conga drinks and the COCONUT ICE CREAM- out of this world amazing & queso fundido and mexican restaurant. Guacamole at burger grill and the green ceviche by the beach if you like spice. if you run out of US dollars to exchange, front desk will charge your credit for minimal amount and give you pesos. we will return to puerto vallarta & most likely to this resort.
Read more

The resort is beautiful, they take care of all their guests wonderfully.
Special shout out to the staff... activity directors, poolside service and of course the bars and restaurants.
Hey Rafi! You're the man!

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaPerhaps the best trip I've ever been on

iamironman2
from Greater Toronto Area

Submitted on 26-06-2016

This resort epitomizes the idea of five stars. As soon as we arrived, my family was treated exceptionally well by the friendly staff, who accomodated our requests for room changes without any hesitation and found us the perfect rooms. The rooms at this resort are clean, spacious, and comfortable (we were on the first floor, and while usually i prefer to be higher up, the extra large balconies made it 100% worth it). The balconies are fantastic for private social space, and the staff even brought...
This resort epitomizes the idea of five stars. As soon as we arrived, my family was treated exceptionally well by the friendly staff, who accomodated our requests for room changes without any hesitation and found us the perfect rooms. The rooms at this resort are clean, spacious, and comfortable (we were on the first floor, and while usually i prefer to be higher up, the extra large balconies made it 100% worth it). The balconies are fantastic for private social space, and the staff even brought us extra beer once our fridge was empty! Every morning, the maids left a message on our bed spelled out with coloured rice which was a very pleasant surprise indeed. The grounds are well kept and the pool is large and very comfortable. The entire poolside area is very inviting and the staff are very attentive and pleasant. The food at Fiesta Americana is without a doubt the best I've ever experienced in Mexico; the buffet has a wide selection of freshly prepared food that differs every day, from fresh fruit to fresh caught fish, it was one of the highlights of my stay. I was impressed by each of the three a la carte restaurants; the Mexican, Asian, and Italian restaurants were all great, but the Asian was my personal favourite. Stay in on Mexican night; they dress up the entire resort and serve you outside with a great dancing show. Puerto Vallarta is my favourite town to visit in Mexico, because while it accommodates tourists with activities like fishing, sailing, jungle tours and night life, it also has the authentic Mexican charm and culture that you visit for. The Fiesta Americana is just a short bus ride from the charming Malicon, which you absolutely must visit while you stay. My only possible complaint is that the beach is surrounded by rocks, which makes it difficult to swim further out than a few metres for fear of hitting the rocks in the current, but honestly, it didn't bother me much. If you are considering the Fiesta Americana; do it.
Read more

We chose this place primarily because of the relatively low price compared to other resorts, and we were a bit worried that maybe this place was cheaper for a reason, but that wasn't the case at all. There's a reason this place has 4.5 stars on Tripadvisor, this place is absolutely fantastic. We had a beautiful view from our room, great service, delicious food, it was just perfect. Some staff were not as helpful as others, but that's to be expected with a place with dozens of staff (most were gr...
We chose this place primarily because of the relatively low price compared to other resorts, and we were a bit worried that maybe this place was cheaper for a reason, but that wasn't the case at all. There's a reason this place has 4.5 stars on Tripadvisor, this place is absolutely fantastic. We had a beautiful view from our room, great service, delicious food, it was just perfect. Some staff were not as helpful as others, but that's to be expected with a place with dozens of staff (most were great!). We got the VIP room on the top floor and from morning till 7ish there was a table full of delicious food buffet style. There was also a server there to serve the food to you, and we had an especially good experience with concierge named Rafael who sent us home with a delicious bottle of white wine.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaEverything on the property was great.

gbailey888
from Germantown, Tennessee

Submitted on 02-07-2016

Everything on the property was great. The 9th floor upcharge is a little overrated as the common area for food, drink, and snacks is very hot, no A-C. The main downside to this hotel is the beach. The beach is not private and the beachside and water were dirty most of the week. We got in only a couple of days, That was disappointing. We will look elsewhere if we go back to PV, for better beaches.

If you want to get the VIP treatment, I highly recommend this hotel. The entire staff went out of their way to make our stay exceptional. The room was clean, updated furniture, good A/C and comfortable bed. Food was delicious with excellent drinks. Entertainment at hotel was ok but if you want to relax this is your hotel. Even though there were kids in the pool, we felt we had the pool to ourselves. Definitely will be staying here again.

My very large extended family just returned from our trip to Puerto Vallarta. There were about 30 of us and we stayed for 12 days. I have cousins ranging from 3 years old, to me, the eldest at 22 and there was a good time to be had by all! I brought my friend Paige with me to celebrate our recent graduation and it was all that we hoped for. My family has been to all inclusive resorts in Cancun, Los Cabos as well as one in the Domincan Republic and I can definitely say that Puerto Vallarta was my...
My very large extended family just returned from our trip to Puerto Vallarta. There were about 30 of us and we stayed for 12 days. I have cousins ranging from 3 years old, to me, the eldest at 22 and there was a good time to be had by all! I brought my friend Paige with me to celebrate our recent graduation and it was all that we hoped for. My family has been to all inclusive resorts in Cancun, Los Cabos as well as one in the Domincan Republic and I can definitely say that Puerto Vallarta was my favorite. The resort was much more quiet and less touristy than those I have experienced in the past. Like everyone else has mentioned, the staff and service they provided was what made our trip. Paige and I ate shrimp tacos at La Ceviche every day for lunch. Gume, Joel, Enrique and Miguel were so sweet to us and always made the extra effort. It was the perfect vacation!
Read more

This is a small resort, easy to find your way around and the service is EXCELLENT. The food is great and the people are friendly and helpful. I would recommend this resort to anyone. We have traveled throughout Mexico many years and this is one of the top resorts for its size.

After a couple hiccups getting checked in we were greeted by Marco who was very nice who set us up with, I can't remember his name, to go over the program.The first night was a Meixcan Fiesta which was fabulous, another night we had a a Italian feast that was just as awesome. All this in addition to the restaurants on site. Our mornings started off with a omelet made by David who was just sweet. Our lunches were usually at the LaCevicheria and taken care of by Gume, Luis Yee and Joel. They were ...
After a couple hiccups getting checked in we were greeted by Marco who was very nice who set us up with, I can't remember his name, to go over the program.The first night was a Meixcan Fiesta which was fabulous, another night we had a a Italian feast that was just as awesome. All this in addition to the restaurants on site. Our mornings started off with a omelet made by David who was just sweet. Our lunches were usually at the LaCevicheria and taken care of by Gume, Luis Yee and Joel. They were the best, very attentive and a fun group. We were their princesses. The location is near where we have stayed in the past and is handy to shopping and taking the bus. The only downfall was that we had to chase down our towels for the room everyday, but we always got them, so that was good. We will definitely go back. Hotel lobby is very spacious and usually a nice sea breeze going thru it.
Read more

The hotel is really nice and big, you can barely feel the amount of guests in it. The food is amazing. The service provided by all the employees is really great.
But if you are planning on resting go somewhere else. There is loud music all day long, not only in the pool area, but the beach as well. They are kind enough to play some Zen and Lounge music during the morning, but after noon, with the Aqua Gym class, you‚??ll have to hear salsa, rumba and hip hop at top volume, so sleeping in the be...
The hotel is really nice and big, you can barely feel the amount of guests in it. The food is amazing. The service provided by all the employees is really great.
But if you are planning on resting go somewhere else. There is loud music all day long, not only in the pool area, but the beach as well. They are kind enough to play some Zen and Lounge music during the morning, but after noon, with the Aqua Gym class, you‚??ll have to hear salsa, rumba and hip hop at top volume, so sleeping in the beach is definitely not an option. If I could suggest one thing to the hotel is to keep the pool area as noisy as they want to, but leave the beach area silent and peaceful for those of us who seek/need that.
The hotel is always clean and perfect.
I¬īm worried about the ocean though. During the afternoons the waves were spitting out all sorts of trash. Other guests and myself started to clean up and put everything into the trash cans provided by the hotel. But ten minutes later, it was dirty all over again. The ocean is loaded with all sorts of plastic bags, straws, bottles, food packages, you name it, it¬īs terrifying! If I could make a suggestion not only to the hotel, but to the world is STOP using plastic straws! Nobody really needs them! And plastic bottles of water! The hotel could provide other ways to keep us hydrated that don¬īt mean disposable bottles! PLEASE!! If you could only see, you‚??d be terrified! What are we doing to our planet?!
As a guest I would also like to know, what are they doing with all the trash they generate, are they recycling or just throwing it away? Do they belong to an organization that cares about the conservation of the ocean? Do they protect and help the sea turtle‚??s egg hatch? I know other hotel chains that do.
Read more

Back in Puerto Vallarta since 2003 and it did not disappoint. We arrived at noon on July 5, 2016 and checked into our room immediately. The staff at the front desk were very pleasant and helpful. Our room was very nice and clean and maintained that way each and every day. The grounds were very beautiful and very well kept. The food was excellent, the restuarants were very good as well. The Cevicheria and grill next to pool and beach were fantastic.
I have to give very high compliments to ...
Back in Puerto Vallarta since 2003 and it did not disappoint. We arrived at noon on July 5, 2016 and checked into our room immediately. The staff at the front desk were very pleasant and helpful. Our room was very nice and clean and maintained that way each and every day. The grounds were very beautiful and very well kept. The food was excellent, the restuarants were very good as well. The Cevicheria and grill next to pool and beach were fantastic.
I have to give very high compliments to Rafael at the Cevicheria; he took care of us like family. His service was second to none. A huge thanks to Rafael for being a great human being. Missed you on Sunday and Monday.
Overall, this resort is a great place to stay. It is close to downtown and for 6 dollars you can visit the Malecon which has many shops and places to eat. Thanks for a great time. I give this resort my highest regards.
Read more

Thanks to all employees, who worked in the kitchen, laundry, garden and all maids keeping this hotel clean and welcoming all the time. We had enjoyable.vacation from July 5th to July 12th .
Special thanks to Veronica our room maid, Great service provided by Martin Luna , David, Ricardo from food court, Marcos and Mario from Italian restaurant, Andres and Geraldo from Mexican restaurant,, Rafael fro Cevicheria.
Thanks to management for our vacation, We will definitely come back.

1. Three of eight in our party ended up with stomach issues.
2. Nearly impossible to change money, as the hotel only accepts perfect notes - without a single mark on them.
3. As we first arrived, they tried to sell us on various excursions...not professional.
4. The air con on the top floor did not work well at all. We called for maintenance four times, and moved once.
5. Mexican restaurant was fine, but the other two (Italian and Asian) were bad.
6. They would not allow children (no matter ho...
1. Three of eight in our party ended up with stomach issues.
2. Nearly impossible to change money, as the hotel only accepts perfect notes - without a single mark on them.
3. As we first arrived, they tried to sell us on various excursions...not professional.
4. The air con on the top floor did not work well at all. We called for maintenance four times, and moved once.
5. Mexican restaurant was fine, but the other two (Italian and Asian) were bad.
6. They would not allow children (no matter how well behaved) into the Asian restaurant... so basically there are only two restaurants available.
7. The hotel is quite dated.
Signed... Joel Dujsik
Read more

Our first time to Mexico and certainly, not our last! We began and ended our 2 week family vacation at Fiesta Americana - EVERYTHING was WONDERFUL!!! We fell in love with the beautiful country, the amazing food and the hotel staff spoiled us beyond belief!!! Many, many thanks to Miguel Morales who treated us like family - he took care of every need at the pool and in the Grill...GRACIAS, MIGUEL - WE WILL NEVER FORGET YOU!!! I can't tell you enough how wonderful Mexico is, how wonderful the Fi...
Our first time to Mexico and certainly, not our last! We began and ended our 2 week family vacation at Fiesta Americana - EVERYTHING was WONDERFUL!!! We fell in love with the beautiful country, the amazing food and the hotel staff spoiled us beyond belief!!! Many, many thanks to Miguel Morales who treated us like family - he took care of every need at the pool and in the Grill...GRACIAS, MIGUEL - WE WILL NEVER FORGET YOU!!! I can't tell you enough how wonderful Mexico is, how wonderful the Fiesta Americana is, how wonderful the food is, the culture, the music, the people....GRACIAS!!!!!!!
Read more

Just got back from a week at Fiesta Americana. As soon as we walked in we were approached about time shares. We agreed to go the next morning because they gave us the city tour for free and two massages. The problem was that it lasted almost 2 and a half hours not 1 hour like we were told. Other than that, the staff were amazing. They remember your drinks and go out of their way to make you feel welcome. Food- loved the Italian, Asian tasted good but they forgot to bring mine out. I finally got...
Just got back from a week at Fiesta Americana. As soon as we walked in we were approached about time shares. We agreed to go the next morning because they gave us the city tour for free and two massages. The problem was that it lasted almost 2 and a half hours not 1 hour like we were told. Other than that, the staff were amazing. They remember your drinks and go out of their way to make you feel welcome. Food- loved the Italian, Asian tasted good but they forgot to bring mine out. I finally got my food when my husband was done, Mexican restaurant was not very good. Pool- very nice but way to many kids, like bath water later in day. Beach- beautiful to look at but way to rough for swimming also hard to walk on the loose sand. We enjoyed our stay but will probably not be back due to the large amount of screaming kids and the rough ocean.
Read more

Room:
This was our second year in a row staying in the Governor's Suite on the 7th floor. Wonderful suite with windows on all three sides, and views of pool/beach, downtown, and mountains. We had a small refrigerator that was stocked with water, sodas, and beer every day. You can also get 24 hour room service. Maids kept rooms in very clean condition, and stocked plenty of towels and shampoos. Loved the birthday message written in colored rice on my birthday. The only additions needed are a...
Room:
This was our second year in a row staying in the Governor's Suite on the 7th floor. Wonderful suite with windows on all three sides, and views of pool/beach, downtown, and mountains. We had a small refrigerator that was stocked with water, sodas, and beer every day. You can also get 24 hour room service. Maids kept rooms in very clean condition, and stocked plenty of towels and shampoos. Loved the birthday message written in colored rice on my birthday. The only additions needed are a full length mirror and better lighting over sink area.
Food:
Meals and snacks were all delicious whether served at the restaurants or the grills. There was a large variety to choose from. You must try the smoked marlin quesadillas, fish tacos and ceviche snacks at the La Cevicheria restaurant.
We had the best Surf and Turf dinner at Rosato on our last night, which was set up and served by Ignacio.
Shout out to Sergio, Armando and Gerardo at Chulavista for their great service to us at breakfast.
Beach and pool service was wonderful and provided to us by Raphael and Luis. They are both very hard working waiters and both have a great personalities.
Activities:
We enjoyed watching the water aerobics, dance class, and playing blackjack with Vicente and his staff (Alexandra, Ana and Luis) each day. Thank you Luis for my pink bracelet made by you. Very thoughtful.
Salvador, who is the pool manager, was very enjoyable, pleasant and informative, and we appreciated everything he did for us.
Future:
We look forward to returning, and it will be interesting to see what the remodeled buffet restaurant with infinity pool will look like.
Overall:
Hotel is only a short cab/bus ride to downtown and the Malecon. It is worth going to see at least once. The hotel is wonderful and a big thanks to all the staff who provide the best service to everyone, and make each guest feel welcome every day.
Read more

Let me first say I hate writing a bad review as it means something didn't go well on my vacation. This experience was so bad that we actually left after one night to go to a different resort. Booked here because our stays in the Fiesta Americana Cancun had been so fabulous I expected the same service. Unfriendly check in to start with and then we were hounded about the time share or "club" presentation. Got to the rooms to find an empty fridge which was never stocked even after they said the...
Let me first say I hate writing a bad review as it means something didn't go well on my vacation. This experience was so bad that we actually left after one night to go to a different resort. Booked here because our stays in the Fiesta Americana Cancun had been so fabulous I expected the same service. Unfriendly check in to start with and then we were hounded about the time share or "club" presentation. Got to the rooms to find an empty fridge which was never stocked even after they said they would. When I called to ask for a coffee maker I was told I would have to upgrade my room for that even though all room levels are shown to have one. No room service menu or spa menu and was never brought one when they said they would. Food was pretty awful for all of us, especially me. I had contacted the resort in advance about my food allergy and was told I could eat almost everything there or they could make me something special. Not the case. The "special" gluten free meal I got after much confusion actually tasted like rotten fish. We travel extensively and I've never had a bad experience at an all inclusive resort until now. Thank goodness for our booking agent who refunded us a portion because the resort wouldn't and the manager on duty seemed to care less about our concerns. I'm sure others could have a great experience there but ours was quite horrible. Definitely don't book there if you have ANY kind of food allergy.
Read more

My husband and I spent 8 days on our honeymoon in Puerto Vallarta, and we got the privilege of staying at this amazing hotel. I wish I could rate it more than excellent, because it was OUTSTANDING. They treated us like a king and queen. I will first start with the food. There were so many options, and not once did we get tired of the food that the hotel offered. There was an Italian restaurant, a Mexican restaurant, and Asian (Our personal favorite, lots of yummy sushi!). With everything at the ...
My husband and I spent 8 days on our honeymoon in Puerto Vallarta, and we got the privilege of staying at this amazing hotel. I wish I could rate it more than excellent, because it was OUTSTANDING. They treated us like a king and queen. I will first start with the food. There were so many options, and not once did we get tired of the food that the hotel offered. There was an Italian restaurant, a Mexican restaurant, and Asian (Our personal favorite, lots of yummy sushi!). With everything at the hotel being all-inclusive, it was so nice to be able to sit down and literally get any food we wanted without wondering if there were any hidden fees. During the day, they also had a grill with burgers and wings, and there was also a seafood restaurant (the shrimp tacos were on point). The food was very good and we enjoyed it all. There was also a cute cafe in the lobby with coffee and treats. Every morning there was also a breakfast buffet and the food was delicious there too!
The drinks were so good, and the servers who brought them to us were so great too. They were kind and asked many times if we needed anything - customer service was great. We really enjoyed speaking to the locals about where they were from and learning about PV culture. One of the managers, Rodrigo, was the BEST! He went above and beyond to make our stay just absolutely fantastic. We ordered an appetizer from the Mexican restaurant one night and asked him a few nights later if it was included in room service. He said no, but he went to the restaurant, got it for us, and then personally delivered it to our room. Amazing customer service!
The hotel itself was beautiful. It was incredibly clean and safe. The housekeepers kept the rooms very clean and even wrote messages with rice on our bed after they had cleaned. Every time we entered the hotel from the town, we would have to check in with a security guard and tell him our room number. It is very clear that one of the hotel's main priorities is keeping the guests safe. There is security all day, every day and we never once felt like our safety would be compromised there.
We decided to book a few tours through the Expedia agent at the hotel, Esteban. He also went above and beyond to help us find what we wanted to do and was very clear on directions on how to get to the Marina (where the tour ship would pick us up). He was great and really helped us out a lot!
Our stay at Fiesta Americana was one for the books. We enjoyed our honeymoon so much, largely because of the amazing resort we stayed at. It was the best week of our life thanks to all of those who worked there!
Read more

I enjoyed our stay and will bring my kids next time. Great pool for kids. The staff were very friendly and hospitable. We didn't use the spa services. Pretty outside dining facilities. Sound proof rooms. Central location.

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaNot Nearly as Great as What is Others Have Reviewed

Judy T
from Houston, Texas

Submitted on 21-07-2016

My husband, 8 yr old son and I have just come home from a 7 night vacation here July 4th week. Its important to mention that all the activities and most of the eating is done outside- the one truly indoor restaurant- the Asian one- does not accept kids under 12. This is a major impediment if you are going in the summer when it is sweltering hot. Its hard to eat in 100 degree weather- evening in the evening with flies buzzing around all the food and mosquitos biting you. Plus, dinner service ...
My husband, 8 yr old son and I have just come home from a 7 night vacation here July 4th week. Its important to mention that all the activities and most of the eating is done outside- the one truly indoor restaurant- the Asian one- does not accept kids under 12. This is a major impediment if you are going in the summer when it is sweltering hot. Its hard to eat in 100 degree weather- evening in the evening with flies buzzing around all the food and mosquitos biting you. Plus, dinner service took so long, it was exhausting to sit through in the heat. For this reason, we mainly ate room service in our room, with a very limited menu. The drinks were all watered down and very sweet made with sugar syrup. What's weird about the bar were two things- my son loves his drinks with marashino cherries in them- none existed except in the breakfast buffet which were old and mushy and also, all of the sodas were in 2 liter bottles, not from a soda system. This meant every drink we got of soda was flat and old, except in our room where we had cans in the semi- cold fridge. All three of us came down with bad stomach viruses because of the lukewarm, bug infested food sitting outside in the heat. We used every single bit of medication we had brought with us. We mostly could eat bread and water. One night, my husband went down to the Italian place to ask for warm bread- literally all we could eat, and they told us to get it from the buffet outside. He said I don't want cold bread from the buffet with flies all over it- we are sick. All the guy could say was well, no one else is sick. This is not true, we made friends with several families, many who had stomach issues exactly like ours, and we were all trading medicines. Anyway, it took them 20 minutes of discussion before we got any warm bread. Which leads me to the service- all other reviews said it was great, but we certainly did not experience this. We got no poolside service- anyone who sits in the loungers all day gets the service, as we were in the pools cause its too hot to sit out, we got no servicer at all. So we had to get our own food and drink- which is totally fine with us, except no one wanted to wait on us or help us. We brought $400 USD in small bills for tipping, we used $250 in tips, but this did not matter, when we were indeed helped, it was rushed and with barely a comment and no one ever checked up on us. On the last day, my son could finally eat and starving, so I went to the grill to get a hot dog. It was so extremely difficult to get one, and the girl at the grill so incredibly rude that I had to go to the front desk to complain. Now I am NOT a complainer and believe staff work so hard and in the heat, it would take ALOT of rudeness for me to complain, but this was over the top terrible- so I asked the front desk to speak to a manager. The girl said no manager was available and that I could speak to her. She listened when I explained I couldn't get the hot dog, and she said here is the pool concierge, she'll get you whatever you want. No sorry, no we'll take care of it, nothing. She looked like she deals with lots of complaints, was sick of hearing it and had nothing to say. I said I don't need a concierge, I just need a hot dog. When my poor son finally got one, it was cold inside. Terrible, we just gave up. When we ate at the cevicheria, they were out of the fried fish we asked for. Now the facilities, the kids/ teen club is underground in A/C. My son did not want to do the kids club as it was set up for toddlers. The teen club had games and ping pong, but he was not allowed as he was under 12, even with us parents with him. And they close at 5pm- so no A/C space where kids could play at night. Nothing to do but sit in your room. Crazy. We did venture out to one of the shows they had at the end when we felt better- it was outside at 8:45 pm, sweltering and uncomfortable. Poor entertainers were dripping in sweat, and please realize this is not a child friendly show. My son said Mom, I can see their underwear. We ventured to the one A/C mall in PV with another family, and were so grateful to eat hot chicken nuggets from the McDonalds with A/C. That was the sad highlight of our trip. It was literally the worst vacation we have ever been on. One morning, the AC in our room stopped working. We went to the front desk and asked them to fix it while we were at the pool. 8 hrs later, when we came back, it had not been fix and was sweltering. We called again, and when the guy finally came to fix it, he shrugged his shoulders and said, well, this is PV, what do you expect. We tipped housekeeping everyday, but our floors were never really cleaned. When we arrived, it was sticky and sand was never vacuumed or swept up. We had to ask for it on a note and left a large tip for it. We are very neat, and clean up after ourselves and tip but we never got any special decoration or towel animals - not that we cared at that point. And the resort was only about half full but service all around failed miserably except for room service which was really nice, and we tipped very well. The beach was very small and very unswimmable. Their were no waves to swim in but a really hard undercurrent which shoves you into the ground and shore. My poor son's skinned got very sore and scraped up badly. Only thing was to sit in the bathwater warm pool all day, and sit in room each night. In contrast, we stayed at Iberostar PV last year for much cheaper, and most eating venues were indoors with AC and large AC auditorium each night had child friendly entertainment and much bigger nicer beach. Wine at both were about the same- that is to say, if you can drink $5 a bottle wine, this is it. Food is about the same, but easier to eat and taste better in AC without flies and mosquitoes and food stays hotter. Service at the Iberostar was mostly indifferent but not rude, as it was at Fiesta Americana. On a final note about taxi service at the airport, there were some comments about the taxi ladies charging up for the ride- which we happily paid- we paid exactly $18 USD from airport to hotel plus we added tip, and I get the taxi ladies probably upped the exchange rate in their favor, but does the extra $3 really make a difference to you? It does to them, and I am happy to give it.
Read more

As much as we try to find the positives about this all inclusive hotel, it's challenging. We were very excited at first about staying at this hotel, because we love to eat, and what better than an all inclusive experience for a family of four. The online pictures and reviews really convince the vacationers to select this destination. As far as our experience, we found that the food in the buffet left a lot to be desired. The bugs flying around the food area and heat didn't help.Our kids were hun...
As much as we try to find the positives about this all inclusive hotel, it's challenging. We were very excited at first about staying at this hotel, because we love to eat, and what better than an all inclusive experience for a family of four. The online pictures and reviews really convince the vacationers to select this destination. As far as our experience, we found that the food in the buffet left a lot to be desired. The bugs flying around the food area and heat didn't help.Our kids were hungry and struggled to eat the food. In addition, after we ate, it felt like something didn't agree with us.( If you know what I mean : ( In addition, there were food trays in the hallways that weren't picked up for many hours. The refrigerator in our room was not cooling off the drinks, and the air conditioner worked on and off. The rooms need some kind of decoration to liven up the atmosphere. As far as the customer service, we can truly say that most employees were pleasant, with the exception of one individual at the hamburger grill area. However, the managers took care of the issue and they were fantastic! As far as the positives, I'd have to say was the pool, the drinks, and the room service breakfast. For some reason, the food was much better.
Read more

We have been to Puerto Villarta many times , this tow does not disappoint. The help here is wonderful and ver accommodating. Our 9th floor concierge Rafeal is there every morning with a smile and breakfast for the 9th floor residents. Our pool server Emilio and also Manuel a couple of great caring people. Here at Fiesta Americana inclusive ,you wake up to wonderful spa music till 12noon then The more up beat music starts. Nothing crazy just up beat. So we will definitely be returning an...
We have been to Puerto Villarta many times , this tow does not disappoint. The help here is wonderful and ver accommodating. Our 9th floor concierge Rafeal is there every morning with a smile and breakfast for the 9th floor residents. Our pool server Emilio and also Manuel a couple of great caring people. Here at Fiesta Americana inclusive ,you wake up to wonderful spa music till 12noon then The more up beat music starts. Nothing crazy just up beat. So we will definitely be returning and recommending FA to our friends and Family. Thank you for a wonderfully relaxing time.
Read more

Positives: We chose to stay here for my boyfriends birthday, which turned into an engagement trip! With that said we stayed for 6 nights. When we arrived we were treated very well, and they gave us an itinerary of the weeks events and restaurant schedule. The rooms were nice, and the mini fridge was stocked with assorted beverages. We had ocean view so it was wonderful watching Boats come and go, as well as the sunsets.
The service at the Asian restaurant was great and the food there was very ...
Positives: We chose to stay here for my boyfriends birthday, which turned into an engagement trip! With that said we stayed for 6 nights. When we arrived we were treated very well, and they gave us an itinerary of the weeks events and restaurant schedule. The rooms were nice, and the mini fridge was stocked with assorted beverages. We had ocean view so it was wonderful watching Boats come and go, as well as the sunsets.
The service at the Asian restaurant was great and the food there was very good. The Italian restaurant was pretty tasty as well but if you're hungry order extra. The Mexican restaurant was also good. The Cevicheria was yummy. Throughout the week we found we preferred the buffet over all.
The servers, especially Raphael, were pretty on top of making sure our hands were not empty when it came to lounging at the pool or the beach. There were a few servers that would seem to forget we were there. The pool was pretty nice, and the atmosphere was welcoming. The beach was small and the swimming area a little rough but we enjoyed it regardless. The vendors on the beach could be buggy but it wasn't too bad if you just said no, and if they persisted the security was good about handling the situation.
I felt safe and taken care.
Negatives: The room service was not very good. One night it wasn't available for a while due to "something wrong", and we were also hung up on at one point. One evening we waited 2 and a half hours for our food and it was luke warm upon arrival. I wouldn't recommend the hot dog or hamburger. Give ample warning when getting room service.
The alcohol seemed watered down, and would get really sweet after a couple drinks. Although the mojitos were yummy. We decided either to just drink beer, or order an extra shot to add to the drink.
When ordering from the restaurants, knowing that some of the food items and alcohol on the menus is extra outside of the all inclusive rate is important, as they will charge you.
I will say due to being on a couples trip, the kids playing, and babies crying got to be a little much at times so we will be intentional about staying at an adult only if we would like a different experience. It was nice to see they had some family friendly things though.
Stay hydrated! Take the time to explore outside the resort.
Overall it was a good time. It's Mexico and so we expected the heat, so didn't complain. It will forever be in our memories as the place we were engaged.
Read more

Team La Vista: we had Rosalio, Marcos & Alex for our morning buffet twice. They were very friendly and offered prompt service refilling coffee, mimosas & fresh table settings. Despite none of us being fluent in espanol, they need us feel welcomed & comfortable.

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaWonderful small hotel in the middle of everything

shirda
from New York

Submitted on 27-07-2016

We stayed in this hotel for 5 nights. We had a wonderful time. The staff is very courteous, there is an abundance of food the entire day. The Asian fusion restaurant is the best we liked. During the day there are a lot of activities going on, dancing, cooking classes, volley ball or you can just sit at the beach, relax and enjoy the ocean. What I did miss was not having much to do in the evening hours besides dinner. One night there was a Mexican fiesta. The rest of the nights there was some mus...
We stayed in this hotel for 5 nights. We had a wonderful time. The staff is very courteous, there is an abundance of food the entire day. The Asian fusion restaurant is the best we liked. During the day there are a lot of activities going on, dancing, cooking classes, volley ball or you can just sit at the beach, relax and enjoy the ocean. What I did miss was not having much to do in the evening hours besides dinner. One night there was a Mexican fiesta. The rest of the nights there was some music in the lounge. The hotel could do beach parties or games a few nights. But overall a beautiful stay.
Read more

We just returned from a 5 night stay a the Fiesta Americana. This is one of the nicest all-inclusives that we have stayed at. The Hotel is just the right size; large enough to have a selection of resturants and bars put is also personal. Everything is also very clean.
We recommend the 9th floor for the view and large rooms. The 9th floor also included Breakfast and a light snack with full bar in the afternoon.Kudos to Rafael for his great service on the 9th floor. Also this is the first time in ...
We just returned from a 5 night stay a the Fiesta Americana. This is one of the nicest all-inclusives that we have stayed at. The Hotel is just the right size; large enough to have a selection of resturants and bars put is also personal. Everything is also very clean.
We recommend the 9th floor for the view and large rooms. The 9th floor also included Breakfast and a light snack with full bar in the afternoon.Kudos to Rafael for his great service on the 9th floor. Also this is the first time in Mexico that we have had a comfortable bed.
Breakfast and Lunch downstairs were pretty typical with a buffet for each. For Lunch we usually went to the Cevicheria for Fish and Shrimp Tacos which were great.
Thands to Juis for his friendly and prompt service their. For the evening meal you have a Choice of Ala carte resturants where you did not need to make a reservation, you hade a choice of Asian, Mexican and Italian and all were good but the Asian was our favorite. We also enjoyed all the Bars and those waiters deserve all the tips they get, don't forget them.
Just down the street is a large shopping mall with a Lans Department store and a Soriana which is very similar to a Wal-Mart. We also took a cab to see the Malecon boardwalk and were not impressed. Downtown Cozumel (San Miguel) is much nicer.
We did convert some money into Pesos but you really don't need to as everyone takes American.
We will give this Hotel a excellent rating. However the we would not return to this area as we still love Cozumel. That said we would stay at any other Fiesta Americana anywhere they do know customer service.
FYI the beach is small and coarse sand but plenty of shady spots to be in.The beach area is roped off to vendors away, if they do talk to you just say no and they will leave you alone.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaVacation

pangea7777
from

Submitted on 27-07-2016

My family and I had a wonderful time in Puerto Vallarta. The service was outstanding especially with the servers working at the Chula Vista Restaurant. They were very attentive and always on top of things. I was impressed! Its unfortunate that a lot of guest did not leave tips. Although, the hotel is all inclusive, people dont realize that the mexican employees are paid a very low wage. The tips for patrons allow then to have a more sustainable income. I saw a lot of guest making outrages demand...
My family and I had a wonderful time in Puerto Vallarta. The service was outstanding especially with the servers working at the Chula Vista Restaurant. They were very attentive and always on top of things. I was impressed! Its unfortunate that a lot of guest did not leave tips. Although, the hotel is all inclusive, people dont realize that the mexican employees are paid a very low wage. The tips for patrons allow then to have a more sustainable income. I saw a lot of guest making outrages demands which the employees eagerly complied with, but the guest left nothing(tip). I want to thank Sergio, Jesus, Gerardo, Armando, and Juvencio! These employees went all out to make our experience a memorable one. Thank you.
I just wish the drinks were a little bit stronger, but overall we had an amazing time.
Read more

One of the best all inclusive hotel! We had a private dinner for my sons bday and food was to die for! Everyone goes above and beyond for you! Great pool! beach area! And restaurants! So relaxing! Very great full to all the staff..Miguel morales great waiter! Rafael always had our drinks! Aurelio H. Angel, Hector, and Luis thank you for making our experience wonderful!! Best cevicheria ever!

We have been staying at the Fiesta Americana in Puerta Vallarta for 5 years. It is our home away from home. It is a smaller hotel but everything is so accessible. The staff are the best and you get to know them well. The food is excellent. The ocean isn't the best for swimming as it can get rough but the pool is lovely. It is close to town by bus, taxi or you can walk if you are energetic. There are five casinos close by if you enjoy some gambling. We look forward to it every year.

4 Stars. Great people, great service from the welcome, to the end. The food was good and service was great. No crazy waiting or restaurant reservations required. The location was literally on the beach 15 minutes from the airport. 10 minute taxi from downtown. It was mellow, property was not overwhelmingly large so everything is close but not crowded.
I recommend for a mellow time with the family. Kids had a blast.
What keeps it from a 5?
- A kids pool slide would be nice.
- Lifeguards ...
4 Stars. Great people, great service from the welcome, to the end. The food was good and service was great. No crazy waiting or restaurant reservations required. The location was literally on the beach 15 minutes from the airport. 10 minute taxi from downtown. It was mellow, property was not overwhelmingly large so everything is close but not crowded.
I recommend for a mellow time with the family. Kids had a blast.
What keeps it from a 5?
- A kids pool slide would be nice.
- Lifeguards are not on duty at pools.
- Need more umbrellas.
- Evening Entertainment was light.
- The Kids Zone was dark and unwelcoming. Only one TV and the volume was maxed out. Too loud.
Read more

We stayed in this hotel last march, all the staff is great! friendly, warm service. Room was very good. The food in all three restaurants is great and the service is very nice. The fiestas at the pool area were very colorful!! by the end of the week the spring breakers started to check in and it became a little crowded. But was a very nice experience.

This was my first stay at the fiesta Americana in Puerta Vallarta and I can't say enough about my stay there. From the moment we got there~ to the moment we left~ the service and hospitality from everyone there was amazing. The food at the restaurants were all very good not one complaint. Andres the chief concierge went above and beyond for us! The location was great-just a 15 minute drive from the airport & shopping. Will definitely recommend this place to family and friends.

We traveled with 5 adults and 3 children in late July. Great beach, weather was perfect (high 80's). Family friendly resort, not crowded. Different activities everyday for children and adults. Great food and great location in between the airport and downtown. Room service is also included, is offered 24 hrs a day and it's quick! La Cevicheria (Outdoor Seafood Restaurant) had the best view on the resort, you're literally on the beach. Excellent service given by Gume, he was the best! The spa is ...
We traveled with 5 adults and 3 children in late July. Great beach, weather was perfect (high 80's). Family friendly resort, not crowded. Different activities everyday for children and adults. Great food and great location in between the airport and downtown. Room service is also included, is offered 24 hrs a day and it's quick! La Cevicheria (Outdoor Seafood Restaurant) had the best view on the resort, you're literally on the beach. Excellent service given by Gume, he was the best! The spa is beautiful and serene. The entire resort is very clean, grounds are beautiful and staff are friendly. Don't forget to tip! I don't think it's mandatory but definitely appreciated and you will get better service, word gets around. I would definitely go back and highly recommend.
Read more

We are probably the only ones that will not give this resort a good review. We stayed the first week of July. First the good. The rooms were clean and the air condition worked very well. The food was just ok. Not a lot of choices on buffet. It's a small resort so that makes sense. We also learned to eat a big lunch because that seem to be the best meal of the day there. Was not too impressed with the restaurants. The bad. The pool already in July was like bath water. There's nothing more refresh...
We are probably the only ones that will not give this resort a good review. We stayed the first week of July. First the good. The rooms were clean and the air condition worked very well. The food was just ok. Not a lot of choices on buffet. It's a small resort so that makes sense. We also learned to eat a big lunch because that seem to be the best meal of the day there. Was not too impressed with the restaurants. The bad. The pool already in July was like bath water. There's nothing more refreshing than getting in a cool pool after being out in the sun all day. Pool was no bueno! Last, We had an incident that made us not like it anymore. We had gone into town in the morning and came back and our room was clean. We went to the pool and in a little I had to come up to go to the restoom. Our door was open a little bit and I could hear talking. I stood there for about 5 minutes and finally went in to find a maid and a security guy with my husband's wallet out counting his money. My husband left it out because the maid had already came in to clean our room, and he didn't have much in the wallet, most of his money was in the safe. Neither one could tell me what they were doing all they could say camera and report. I told them to get out!!! What was weird they had shut the blinds, turned the TV on and pulled down the bed some. We thought this was very odd. My husband talked to manager and security and they said it was normal to do that when a wallet is laying out. Its to protect the maid so we dont say she stole from us. That is not normal in America!!!! The maid should of just left when she saw the wallet. This put a bad taste in our mouth the rest of our trip. Also, they try to sell you vacation packages that waste most of your day. This resort is more for the Mexicans than is for Americans. That was mostly their clientele when we were there. If you like authentic this place is for you, not us .
Read more

This was my 2nd time here and it once again blew me away with how amazing everything was! The food and drinks of course are always great, along with the cleanliness and service - but it's the STAFF! They make a huge difference in the experience. Gume in the restaurant is always amazing. Ian and Alejandro, Rosalio, the list goes on! Alexandra in Activities was super fun and always kept things interesting with a smile on her face :) Reception is wonderful; either they help you themselves if they c...
This was my 2nd time here and it once again blew me away with how amazing everything was! The food and drinks of course are always great, along with the cleanliness and service - but it's the STAFF! They make a huge difference in the experience. Gume in the restaurant is always amazing. Ian and Alejandro, Rosalio, the list goes on! Alexandra in Activities was super fun and always kept things interesting with a smile on her face :) Reception is wonderful; either they help you themselves if they can or direct you to someone who can. I speak English and almost no Spanish but everyone was supportive and made my experience not only easy but fun. Housekeeping left nice notes with coloured rice for us on the bed - amazing. I would love to say I would travel everywhere in Mexico but I think I only ever want to be there.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaAmazing

Nicole S
from

Submitted on 03-08-2016

Very good service, friendly reception and a fantastic massage. perfect pressure and not too much oil but the smells were so nice. lovely display of water and fruits and a relaxing poolside area for waiting. The steam and sauna rooms are wonderful to further relax afterward. Both thumbs up!

great place great staff Alejandra, Vicente with dance lessons and Luis in pool service hut playing Black Jack Rodrigo in the restaurants went above and beyond, security was always around providing safe and controlled enviorment

My friends and I had a wonderful time here. It's a pretty cool resort with awesome staff.
Everyone here is super friendly and helpful. Juan was exceptional! He went the extra mile to accommodate us. Shout out to Gume, Jonathan, Edgar, Aurelio, and Miguel (Brad Pitt) ! You guys made our stay much more enjoyable! Thank you!
Oh yeah! You must book a spa treatment. I had an amazing massage from Gilberto.

This was our first time staying in a all inclusive resort. We were welcomed with a bright smile which made you feel at home. We had an amazing time. Everyone from the reception area to the servers at the bar and restaurants were amazing. Alexandra such an amazing person. Always smiling and energetic to teach her dance moves and yoga. The only downfall was that the air conditioned was not cooling when we arrived and the refrigerator was not working. They changed the refrigerator and called...
This was our first time staying in a all inclusive resort. We were welcomed with a bright smile which made you feel at home. We had an amazing time. Everyone from the reception area to the servers at the bar and restaurants were amazing. Alexandra such an amazing person. Always smiling and energetic to teach her dance moves and yoga. The only downfall was that the air conditioned was not cooling when we arrived and the refrigerator was not working. They changed the refrigerator and called a handy man to fix the air conditioner. We went to the pool and when we returned it was fixed. I just believe everything should be checked before the guest arrive. My favorite restaurant was the Italian restaurant. The first night we had to wait 45min. to eat we tried the Mexican restaurant it was the same. I just believe they need to make the restaurants a little bit bigger. The Spa treatment was amazing. Thank you Elizabeth. The Bakery has wonderful deserts and the best coffee!!
Read more

Loved this resort! If you could, try to get a room on the 9th fl. The view was amazing! It has a lounge with food & drinks. The servers, Esmeralda & Rafael were very friendly & welcoming to us each day and evening. They greeted us with a smile and gave us tips on what to visit.
The staff by the pool & beach were excellent! Ignacio(Nacho), Luis, Miguel(Brad Pitt),Ramon. These guys work so hard and were so dedicated to make our vacation a great one!
(Traveled with Senior Nacho)

The food and service at this hotel were excellent. The resort is a little on the small side, which was somewhat nice but would prefer a bigger pool and bigger pool area. My husband and I traveled for our 10 year anniversary and noted that the resort was very family friendly but would probably stay at an adults only next time.

I had the pleasure of staying at the Fiesta Americana in Puerto Vallarta from July 26th - August 3rd, 2016. It was my first all inclusive experience and I could not have been happier. The room was clean, the staff went out of their way to please, the food was exceptional in both taste and presentation, and the beach front property was breathtaking. The resort was truly all inclusive. The only extras were for the spa and one specialty restaurant on site, both of which are optional. It was a ...
I had the pleasure of staying at the Fiesta Americana in Puerto Vallarta from July 26th - August 3rd, 2016. It was my first all inclusive experience and I could not have been happier. The room was clean, the staff went out of their way to please, the food was exceptional in both taste and presentation, and the beach front property was breathtaking. The resort was truly all inclusive. The only extras were for the spa and one specialty restaurant on site, both of which are optional. It was a 45 minute walk to the Malecon Boardwalk, or you could take a taxi, which were always waiting on hand. The resort is also close to the port and other sight seeing meeting places. Our on-site Expedia consultant, Esteban, was wonderful. He booked our tours in advance, had our tickets ready when we arrived, and took care of our airport transfer. The trip overall was incredible and is a destination I plan to return to!
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and Spa21 trip

Walter T
from

Submitted on 14-08-2016

Fiesta Americana PV was exactly as I expected. It‚??s a small family friendly hotel with exceptional service. We stayed on the club floor which has its own private lounge area that serves breakfast and a light snack during the evening. It is well worth paying a little extra for the club level as the service is fantastic. We took advantage of both the breakfast and the light snacks every evening. They also have top shelf liquor at night.
I can‚??t say enough about the quality of the service...
Fiesta Americana PV was exactly as I expected. It‚??s a small family friendly hotel with exceptional service. We stayed on the club floor which has its own private lounge area that serves breakfast and a light snack during the evening. It is well worth paying a little extra for the club level as the service is fantastic. We took advantage of both the breakfast and the light snacks every evening. They also have top shelf liquor at night.
I can‚??t say enough about the quality of the service throughout the hotel. When we arrived, the first thing we did was to go to the pool area to ‚??Check it out‚??. There is a pool bar that is run by Ramon (I suspect he is the lead bartender and sets the example for the entire team) who is the kind of guy that just keeps on going. I don‚??t think I saw him stop for second. If he wasn‚??t making a drink he was cleaning glasses or restocking. The man takes his job seriously and you will never wait more than 30 seconds for a drink. After the first hour, he knew exactly what I was drinking and for the next seven days I never needed to ask for drink, I just showed up.
After our first hour at the pool bar we moved on to the beach. Within a few minutes of setting up on the beach, Ignacio (Nacho) came over and introduced himself and asked if we needed anything. Our group (9 of us) placed our drink orders and within a couple of minutes he returned with a full tray and all was well. Just like with Ramon, I never needed to ask again for a drink. He either anticipated or asked me if I needed anything. Our first day was fantastic and we all were glad we chose Fiesta Americana.
On our second day, we went back to same beach spot as the day before. Nacho saw me and came by with my favorite drink. We spoke for a few minutes and he was off to help another guest. A few minutes later another waiter came over (Miguel, Brad Pitt) and asked if I needed anything. I explained to him that Nacho ‚??has me covered‚??. I then noticed that the Miguel was speaking with Nacho off to the side. What I did not know is that on Mondays they switch areas and Nacho was not responsible for my area. Nacho was filling Miguel in our what we like so that he could properly handle us. Then both Nacho and Miguel came over and proper introductions were made. Nacho assured me that Miguel will provide the same high level of service that I received the day before and he did. The third day we moved to an area on the pool deck. Same as before, Nacho saw me and came over with a drink and we spoke briefly. Now that I understood the process, I was expecting that someone else would be handling our group and sure enough Nacho introduced me to Luis. Just like with Miguel, Luis did not miss a beat. I moved again to a different area and a new waiter, Carlos, came over and introduced himself and already told me that he spoke with Nacho. These 4 professionals understand their job and work very hard to ensure everyone is having a good time. If you decide to go to this resort, I am sure you will have the opportunity to meet these professional as I know that Nacho is in his 29th year working here. Say hi for me when you meet him.
Finally, this message is for the management of Fiesta Americana, these 5 gentlemen are some of the best at their jobs that I have ever met in my 40 years of traveling. Ramon, Nacho, Miguel, Luis and Carlos are the kind of people that I would want to work for my company. You are fortune to have dedicated people that care about their job and understand that they are in the service industry and Nacho and team, if you are reading this, Thank You. Your friend Nacho Grande.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaGreat all inclusive for family vacation

Fernando M
from Queretaro, Mexico

Submitted on 14-08-2016

This is a great hotel with all inclusive service. From the moment we checked in everything was smooth and they even gave us our room before the 3:00pm check in time, so that was a nice plus. The room was very well maintained and with a beautiful view of the pacific ocean. It seems to me that most rooms face the ocean, so its hard to get a room with a bad view. There is only one pool but it is large enough that we never felt too crowded. There is a kids area that is very shallow so very yo...
This is a great hotel with all inclusive service. From the moment we checked in everything was smooth and they even gave us our room before the 3:00pm check in time, so that was a nice plus. The room was very well maintained and with a beautiful view of the pacific ocean. It seems to me that most rooms face the ocean, so its hard to get a room with a bad view. There is only one pool but it is large enough that we never felt too crowded. There is a kids area that is very shallow so very young kids can enjoy being alone on the pool. There are 3 restaurants and food was generally very good. Breakfast was always a buffet with a lot of options. For dinner there are 3 themed restaurants. Italian, Mexican and Asian. All 3 were very good but my favorite was the Mexican....not to be missed! We had the opportunity to use the spa and it was very comfortable and well maintained. I recommend taking one of their packages, it is worthy of the time. The beach itself is large enough and sea is very calm. Overall the staff is very helpful and go beyond to satisfy your needs. They really make you feel home. I would recommend this hotel and definitively will stay again.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaA great all inclusive family resort in Puerto Vallarta

Newnhamp
from Houston, Texas

Submitted on 14-08-2016

We stayed for 12 nights at the end of the kids school break. It was a last minute trip and we booked before reading the reviews.or seeing the weather forecast. After reading the reviews, we had buyers remorse as some reviews are quite scathing. We decided to come however, and were glad we did. This is a truly all inclusive resort with all included. You don't have to spend anymore money if you don't want too. From the moment you step onto the grounds of the resort, the staff go above and ...
We stayed for 12 nights at the end of the kids school break. It was a last minute trip and we booked before reading the reviews.or seeing the weather forecast. After reading the reviews, we had buyers remorse as some reviews are quite scathing. We decided to come however, and were glad we did. This is a truly all inclusive resort with all included. You don't have to spend anymore money if you don't want too. From the moment you step onto the grounds of the resort, the staff go above and beyond to make your stay enjoyable. The hotel rooms are great and have a lot of space. We had 2 connecting rooms and they suited our family of 6 really well. We've stayed in a lot of hotels and these were some of the best rooms we've been in. The AC worked well and they were well maintained everyday. The hotel staff went out of their way to look after us. Particular mention to Alexandra who adopted our kids and ensured we had all we needed. She went above and beyond making our family feel welcome, and organised a special gift for our son who was about to have some major surgery. She regularly took our kids to do activities, and encouraged each of them to try different sports and crafts. Also a special mention to Miguel and Emilio by the pool who kept us well supplied all day with food and drinks.
Fiesta has all you need food-wise, but after a week you do want to get out to eat something different. We generally eat a diet of fresh veggies, and there wasn't a lot of fresh vegetable dishes to choose from. Having said that, whatever we asked for, the staff tried very hard to accommodate our requests. The Asian restaurant, whilst not allowing children under 12 inside the restaurant, does allow you to sit in a courtyard area of the restaurant with children and eat there. The Italian was our favorite restaurant, with a weekly rotating menu.
The beach also gets some bad reviews on trip advisor. It is rocky on either side of the beach, however it is perfectly fine in between the rocks to swim. Our kids loved the calm waters in the morning for floating and swimming out to the buoys, then the waves each afternoon for being thrown about in.
Having looked at a number of the other resorts in the hotel zone and dowtown, Fiesta is definitely one of the better resorts. It is a quick taxi ride into town, or if you're game, catch the local blue bus right outside the hotel for 7 pesos per person. Downtown is fun to explore, with the old town full of interesting architecture, and loads of restaurants on the beach front to try out. We ate at La Palapa on the beach, which had great fresh fish and an uninterrupted view of the sunset. Our favorite restaurant by far though was Bravos, slightly off the beach with delicious food and fabulous service.
All in all, we loved our time at Feista and Puerto Vallarta. It's one of the most relaxing holidays we've had, where the whole family were catered for.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaGot to come here just the service alone is worth it

Sean Tracy D
from

Submitted on 15-08-2016

We ate every meal here the food is 7 stars and the personalized waiters like Raphael ,Edgar and Gume were outstanding very up-to-date on everything we never had to wait for a drink we never had to wait for service or a table it was absolutely the best experience I would give the waiters Alone 10 Stars as a hotel the hotel is located right on the beach plenty things to do in activities in the night lots of activities during the day all the staff was very helpful absolutely very custom very organi...
We ate every meal here the food is 7 stars and the personalized waiters like Raphael ,Edgar and Gume were outstanding very up-to-date on everything we never had to wait for a drink we never had to wait for service or a table it was absolutely the best experience I would give the waiters Alone 10 Stars as a hotel the hotel is located right on the beach plenty things to do in activities in the night lots of activities during the day all the staff was very helpful absolutely very custom very organized establishment
Read more

Awesome service by the staff at the pool and restaurants... Luis, Miguel, Carlos, Enrique, Manuel, Yomar, Francisco..
However lobby staff need some work.. When we checked in.. They don't brief us or give us a map of where everything is.. We also had to ask how to get to our room.... I saw a lot of other guests being shown around.. Asked for late check out but they declined even though we are staying at the hotel for 8 nights..
Kitchen and the food prep staff need to learn certain hygiene fact...
Awesome service by the staff at the pool and restaurants... Luis, Miguel, Carlos, Enrique, Manuel, Yomar, Francisco..
However lobby staff need some work.. When we checked in.. They don't brief us or give us a map of where everything is.. We also had to ask how to get to our room.... I saw a lot of other guests being shown around.. Asked for late check out but they declined even though we are staying at the hotel for 8 nights..
Kitchen and the food prep staff need to learn certain hygiene factors.. Was serviced beer in a dirty glass which he cleaned with tissue.. Had tissue floating in the beer.. Also when handling food... They could use spoons and better clean their hAnds and utensils.. The coffee creamer pot is gross and could be washed before giving it to other guests rather than rotating the same pot ..
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaFun for the entire family

Srinfo2014
from San Francisco, California

Submitted on 03-09-2016

This was the perfect choice for a family. There really is something for everyone. We went with another family from school, so the kids had fun with the pool and game room. With the all-inclusive package, food and drinks at poolside were no charge. Kids loved grabbing fruit drinks at the swim-up pool bar. For parents lounging poolside, waiters kept the drinks full and brought snacks and light meals as needed. (We also liked the fact that our in-room mini fridge was kept stocked, and there was roo...
This was the perfect choice for a family. There really is something for everyone. We went with another family from school, so the kids had fun with the pool and game room. With the all-inclusive package, food and drinks at poolside were no charge. Kids loved grabbing fruit drinks at the swim-up pool bar. For parents lounging poolside, waiters kept the drinks full and brought snacks and light meals as needed. (We also liked the fact that our in-room mini fridge was kept stocked, and there was room service, again without charge.)
While there were some activities at the hotel, they were pretty low key. Something to keep you busy if you needed it. We also took the bus to the town center, which was a fun way to spend a day, shopping and strolling.
Very big kudos for the staff. Friendly, helpful, definitely make you feel welcome. We'll be back.
Read more

It's my wife and I first time here in Puerto Vallarta and in this hotel, and I have to say that I was surprised how good service they have. It might not be too big the hotel, and pool as others hotels we've been before in cancun and ixtapa, but it's perfect, so far the best hotel service. no very crowded, good drinks, great food, and very nice staff. If u r looking something to relax and affordable, I really recommend it. Maybe the only down side it's the beach, to me wasn't very appealing to ge...
It's my wife and I first time here in Puerto Vallarta and in this hotel, and I have to say that I was surprised how good service they have. It might not be too big the hotel, and pool as others hotels we've been before in cancun and ixtapa, but it's perfect, so far the best hotel service. no very crowded, good drinks, great food, and very nice staff. If u r looking something to relax and affordable, I really recommend it. Maybe the only down side it's the beach, to me wasn't very appealing to get in the water, maybe is seasonal and I think the hotel can't do much to change that.
Read more

We just got back from 7 days at this hotel. I loved everything about it. It is nice because it isn't a huge hotel and we were there in a lower season so that was very nice. The food was great. We got a little bored of the food you could order at lunch but it wasn't that bad. The dinners were great at the Italian and the Asian restaurants were wonderful. The Mexican restaurant wasn't bad but it wasn't our favorite. We were traveling with another family who had 2 children and that staff was wonder...
We just got back from 7 days at this hotel. I loved everything about it. It is nice because it isn't a huge hotel and we were there in a lower season so that was very nice. The food was great. We got a little bored of the food you could order at lunch but it wasn't that bad. The dinners were great at the Italian and the Asian restaurants were wonderful. The Mexican restaurant wasn't bad but it wasn't our favorite. We were traveling with another family who had 2 children and that staff was wonderful with them. Every day we were at the pool, Rafael was our pool waiter and he was amazing! The staff really does an awesome job here. Our check in was smooth and so was check out, quick and painless. The rooms were wonderful, the air conditioning worked amazing and the rooms were always clean! I can't wait to come back here! Wifi worked wonderfully as well!
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaAmazing

Punk53
from Chillicothe, Ohio

Submitted on 06-09-2016

My wife and I along with another couple stayed from 8/26/16 thru 9/2/16. The Fiesta Americana was everything I hoped for from reading the previous reviews on TripAdvisor. The resort is a smaller resort, which I prefer, and very well maintained. Our room was well kept and the food was great. The best part about this resort is the staff. Everybody that we came in touch with were friendly, always smiling, and willing to do anything to make your stay the best possible experience. A special thanks to...
My wife and I along with another couple stayed from 8/26/16 thru 9/2/16. The Fiesta Americana was everything I hoped for from reading the previous reviews on TripAdvisor. The resort is a smaller resort, which I prefer, and very well maintained. Our room was well kept and the food was great. The best part about this resort is the staff. Everybody that we came in touch with were friendly, always smiling, and willing to do anything to make your stay the best possible experience. A special thanks to Breakfast Buffet servers Sergio, Jesus, Gerardo, Armando, Miguel, Carlos, Bartender Ramon, and the very hard working Rafael serving around the pool. The resort is close to the airport and sits in a beautiful setting surrounded by the mountains and the beach. The beach area in front of the resort is very nice. The only drawback for us was we like to walk the beach and you could not walk the beach in either direction very far but the scenery makes up for that and you are close to the Marina so you can watch the cruise ships arrive and depart. We highly recommend the Fiesta Americana.
Read more

I have just received a message from Michael O'Farrell at the Fiesta Americana Hotel in Puerto Vallarta, in which he states the new infinity pool along with all the rest of the work that was promised at the beach, has been put on hold until next summer. I do apologize to everyone that I have written to or replied via tripadvisor for the change that happened, but still the same old words. "THE PLACE IS STILL TERRIFIC" If you have any questions, write to the manager, Francisco Medino and I am su...
I have just received a message from Michael O'Farrell at the Fiesta Americana Hotel in Puerto Vallarta, in which he states the new infinity pool along with all the rest of the work that was promised at the beach, has been put on hold until next summer. I do apologize to everyone that I have written to or replied via tripadvisor for the change that happened, but still the same old words. "THE PLACE IS STILL TERRIFIC" If you have any questions, write to the manager, Francisco Medino and I am sure he will rely to your questions.
Wayne D
Read more

Resort was quiet and a nice relaxing getaway although a tiny bit small ! However the service was outstanding ! Everyone there was extremely nice and they make an effort to truly be exceptional ! Unfortunately only 3 of 5 restaurants was opened so we didn't have to many options of dining for the five days we were there . Food was okay - not excellent but on the other hand --- it's buffet style breakfast & lunch and an all inclusive resort ..... So I never expect too much out of the food . Cevich...
Resort was quiet and a nice relaxing getaway although a tiny bit small ! However the service was outstanding ! Everyone there was extremely nice and they make an effort to truly be exceptional ! Unfortunately only 3 of 5 restaurants was opened so we didn't have to many options of dining for the five days we were there . Food was okay - not excellent but on the other hand --- it's buffet style breakfast & lunch and an all inclusive resort ..... So I never expect too much out of the food . Ceviche bar was excellent ( this is near pool side ) and burgers were good too ! Another plus is that they have 24/7 room service and we definitely took advantage of that :) if you're looking for a nice small quick getaway this is the place to be ! If you are looking for super fancy - this is not the place for you !
Read more

My wife and had a wonderful time celebrating our first anniversary here. 5 nights, 6 days. As so many have said, the staff provide an excellent level of customer service and the food is very good.
If you can make time to enjoy a couple's massage, the experience is unforgettable! Probably the best massage of our lives!
A few minor notes:
1) It would be nice if Fiesta had drink menus that include a list of specialty drinks. Sometimes it is difficult to know what to order or what's available...
My wife and had a wonderful time celebrating our first anniversary here. 5 nights, 6 days. As so many have said, the staff provide an excellent level of customer service and the food is very good.
If you can make time to enjoy a couple's massage, the experience is unforgettable! Probably the best massage of our lives!
A few minor notes:
1) It would be nice if Fiesta had drink menus that include a list of specialty drinks. Sometimes it is difficult to know what to order or what's available without a menu.
2) Although we loved the pool, it would be nice if it went to a depth of 5 feet. The entire pool is less than 4 feet deep. Still, a very nice pool with a swim up bar.
3) Customer service was inconsistent on a few occasions. On two occasions we waited for over 5 minutes for a waiter, while several walked by our table without stopping to ask us if we had been helped. Service was otherwise excellent.
Again, these are minor notes and in many ways Fiesta exceeded our expectations. Thanks Fiesta for a wonderful stay!
Read more

My wife and I have travelled extensively for the past 45 years throughout the Caribbean and Mexico. We have visited the Fiesta Americana in the decades from the 70s and onward, most recently 2015. We always look for Fiesta Americana when we book a trip to PV. In many cases there is no availability. We have stayed in most of the hotels in PV from Villa Premier, Now Amber, Secrets, Former Camino Real, Sheraton, and others. For all the trips we've been on we most look forward to the Fiesta American...
My wife and I have travelled extensively for the past 45 years throughout the Caribbean and Mexico. We have visited the Fiesta Americana in the decades from the 70s and onward, most recently 2015. We always look for Fiesta Americana when we book a trip to PV. In many cases there is no availability. We have stayed in most of the hotels in PV from Villa Premier, Now Amber, Secrets, Former Camino Real, Sheraton, and others. For all the trips we've been on we most look forward to the Fiesta Americana, it is just a beautiful hotel. The hotel lobby upon entering takes your breath away. With the soaring thatched roof to the elegant furniture that awaits you in the very tropical atmosphere is the first thing that strikes you. It is the type of lobby which my wife and I love to just relax in while sipping on an evening cocktail. We love beautiful lobbies and this happens to be one of the most striking we've ever seen. We are writing this review after having been at the Fiesta last year. My wife had just lost her father after a very long illness and she was in desperate need of peace, quiet and at the same time somewhere that would elevate her spirits. We stayed for 21 days and this hotel was exactly what she needed. It had the right blend of everything. The hotel is everything you want it to be. During the day there is music, entertainment, pool workouts and a presentation of hors d'oeuvres by all the chefs who do a walkabout around the pool while music is playing to the strains of "Happiness " by Pharrell. They present poolside guests with a mid-day treat ranging from specialty drinks, snacks of salmon and cream cheese, vegetable sticks and much more. This quite honestly was one of the highlights of each day! The evenings consist of Mexican fiestas and other theme nights or one can just relax in the lobby lounge, The service has not changed in all the years that we have been going, if anything it is more exceptional than ever. We can honestly say that all the staff take enormous pride in the work that they do from the maids, to the servers in the restaurants, the bar staff , pool staff and even the folks that clean around the pool. We believe that sense of pride is instilled by the General Manager Francisco Rangel. His eye for detail is everywhere, a quick word of encouragement for a staff member, and a welcome hello to a guest. If you are familiar with the hotel and it's staff you see him around frequently being an exemplary Hotelier, we believe it starts from the top! In our travels we have run across some of his staff that have moved on to other hotels and it is easy to see that they have been trained at the FA as they carry with them an expertise that is only found at certain hotels, fiesta Americana being one of them. While visiting FA You are treated very well as a guest and we have come to look upon this hotel as our home away from home. That expression is used quite often on tripadvisor reviews but in this case it really is true. You don't just appreciate the comfort aspect but also a feeling that you are being well cared for, point being that it is a respite. My wife was not feeling well for a couple of days and the hotel staff was so concerned about her well-being. Everyone seemed to be aware that she was under the weather. We received phone calls from the front desk staff asking about her, She even received flowers from the front desk wishing her well and a plate of fruit and chocolate covered strawberries were sent to the room, We returned each day to the room after being poolside and there were flower petals arranged on the bed wishing her the best. This hotel to us, is simply the best! It has managed to maintain its sense of old world luxury while at the same time providing you with a very comfortable, easy feel and most of all providing you with a true Mexican experience. Congrats to Mr. Rangel, the hotel and its staff for consistency and a job well done! Gracias! See you in December!
Read more

Very lovely hotel, rooms are clean and done nicely, comfortable beds and very nice bathrooms. Food was excellent at every place we ate, especially the Cevicheria and Tiantang, which were our favorites. We had gorgeous views from our 8th floor room, the higher floors are definitely worth trying to get for the view. The beach was really beautiful, not so great for swimming as the waves are high and the water gets deep quickly; I would not have let my child swim in it if we had brought him. All th...
Very lovely hotel, rooms are clean and done nicely, comfortable beds and very nice bathrooms. Food was excellent at every place we ate, especially the Cevicheria and Tiantang, which were our favorites. We had gorgeous views from our 8th floor room, the higher floors are definitely worth trying to get for the view. The beach was really beautiful, not so great for swimming as the waves are high and the water gets deep quickly; I would not have let my child swim in it if we had brought him. All the beach vendors kind of take away from the relaxing atmosphere, though that isn't the hotel's fault. The staff was all wonderful and very friendly, they always kept the food and drinks flowing no matter where you are on the property. The only negatives are that the WiFi isn't the best and the music in the lobby bar at night is incredibly loud. We would definitely rebook for a couples vacation.
Read more

As travellers who have stayed all over Mexico in top hotels (Iberostar, Barcel√≥ , Westin, etc.), we have decided to make this location our only destination for future holidays in this great country.
This is not the first Fiesta Americana at which we've stayed (Cancun twice), so our expectations were high and we were not disappointed.
What makes this hotel exceptional is in one word STAFF! (More in a bit about them).
Rooms are looking a little dated, but after all this is not a new hotel. The b...
As travellers who have stayed all over Mexico in top hotels (Iberostar, Barcel√≥ , Westin, etc.), we have decided to make this location our only destination for future holidays in this great country.
This is not the first Fiesta Americana at which we've stayed (Cancun twice), so our expectations were high and we were not disappointed.
What makes this hotel exceptional is in one word STAFF! (More in a bit about them).
Rooms are looking a little dated, but after all this is not a new hotel. The bathroom had a nice double size marble shower and good toiletries. Maintained spotlessly by BERONICA! Excellent service. On learning it was my birthday, she even went to the lengths of creating a beautiful birthday design on the bed cover made entirely of colored rice grains. Amazing, beautiful and a birthday gift I will never forget.
Restaurants. The buffet was a little limited, but spotless and the service was impeccable. Bravo to the following staff in the Chula Vista : SERGIO, JESUS, GERARDO, ARMANDO, CAP.CARLOS. Wonderfully attentive.
The Tiang Tiang Asian restaurant food, was fine, but again the service. Bravo to MANUEL and JONATHAN.
Restaurant Mexicano, had wonderful food, beautifully presented by ANDRES. We had to visit there twice.
Rosato Italian. Again visited three times. (You have to try the Per Pizza it's delicious)Excellent greeting by GUADALUPE and excellent service from VICTOR and ARCADIA.
Cevicheria restaurant. Now this was an experience. Wonderful fish tacos and amazing service from Brad Pitt himself (also known as MIGUEL). MIGUEL (or Brad as he prefers lol) was a sheer joy with whom to interact, funny, attentive and excellent at this job. Bravo BRAD (I MEAN MIGUEL).
Not having to make dinner reservations is a big plus!!
Pool Service? Terrific! The Pool Waiter IGNACIO, was just terrific. Just couldn't do more for you, a great guy. RAPHAEL also provided excellent service.
Entertainment crew VICENTE and ALEXANDRA, just great, fun people. Interactive and engaging with terrific personalities.
Lobby Bar: Bravo to ROSA, who, all week, never forgot our favourite drinks and went to great lengths to take some memorable pictures of my wife and I.
Phew! I've never written a lengthy review like this before, because I've never had reason to. However, I couldn't let this holiday go by with recognizing the people who made it so memorable. Bravo to all the staff and WE WILL BE BACK!
Read more

I rarely write reviews but felt compelled to do so after our trip in July. We researched all inclusives for Puerto Vallarta and it had good reviews, but we were so disappointed that we left after 2 days and switched to the Marriott instead. The food was HORRIBLE - barely edible except for the seafood beach bar- the fries, prawns, and quesadilla there was good but their themed restaurants sucked so bad you would think it was an episode from a hidden camera show. Plus no air conditioning outside s...
I rarely write reviews but felt compelled to do so after our trip in July. We researched all inclusives for Puerto Vallarta and it had good reviews, but we were so disappointed that we left after 2 days and switched to the Marriott instead. The food was HORRIBLE - barely edible except for the seafood beach bar- the fries, prawns, and quesadilla there was good but their themed restaurants sucked so bad you would think it was an episode from a hidden camera show. Plus no air conditioning outside so you are dripping with sweat into your meal. The pool is small and littered with straws and plastic cups. The clientele is Mexican - repeat the clientele is local Mexicans and not the ones you want to vacation with. If you are white, go somewhere else. You will feel like a minority. The hotel is outdated, loud, noisy, very small and not quaint. The beach is ok but if you want the true pampered all inclusive experience then go to Mayan Riveria. Puerto Vallarta is for a quick getaway and it for eating out- good restaurants and the upper class section is the Marina where the Marroitt we stayed at is. There are places to stroll and good restaurants etc. All in all it was ok, but wouldn't be rushing back. And don't stay downtown or at the Fiesta Americana!!
Read more

My husband and I were here in the first week of August. This was my third time back in 17 months. After 15 years of going to AI's all over Mexico and the Caribbean I'm serious when I say I'm only coming back here. I'm tired of going to other resort like Secrets, Dreams etc... only to find them over run with very intoxicated loud people and corporate events that have 400 people arriving! I want good service, great food and a relaxing fun vibe!! This is the place!! We paid for the upgrade to the...
My husband and I were here in the first week of August. This was my third time back in 17 months. After 15 years of going to AI's all over Mexico and the Caribbean I'm serious when I say I'm only coming back here. I'm tired of going to other resort like Secrets, Dreams etc... only to find them over run with very intoxicated loud people and corporate events that have 400 people arriving! I want good service, great food and a relaxing fun vibe!! This is the place!! We paid for the upgrade to the presidential suite this time and was worth every cent! Huge one bedroom suite with windows and balconies on 3 sides! Big living room, dining room, private plunge pool, 4 loungers. The decks are massive. On the 9th floor you have your private concierge. Raphael, Tania and the beautiful Esmeralda are there to help with anything you should need. Mariana from guest services and Salvador the manager on the poolside are an incredible asset to this FA resorts. It's the staff that makes this place so special. From Carlos,Luis and all the pool servers who work so hard to make sure every guest is happy . (Fish and shrimp tacos a must poolside). Vincente and Alexandra are so engaging everyday with all the guests! Omelettes by David sitting in Rosalio's section is our fav everyday. We had Italian for dinner 4 times always sitting in the awesome Mariano's section. Try the pear pizza so good! Hector the manager there is so warm and friendly! We loved the Mexican restaurant and would come down for churros for a snack every night! We had wonderful service by Flavian in the Asian restaurant Eapressos and macaroons every afternnon in the cafe with the beautiful Patricia is a must too! The staff here are all fantastic and go out of their way to make sure that all guests are treated like VIP'S. I brought lots of American $1 and 5's to tip with. This staff deserves every cent. Love this place!!
Read more

We are here right now, the service of each and every employee is beyond amazing. The food is the best that we have had at an all-inclusive which we've have traveled to numerous resorts in PV, Cabo and Cancun The Fiesta has surpassed them all. I am so grateful that we are able to be here for our special occasions.
Can't wait to return May 2017, we will be bringing our kids and grandbabies it should be a trip to remember as this trip has been one.
Again thank you to all the staff that go out ...
We are here right now, the service of each and every employee is beyond amazing. The food is the best that we have had at an all-inclusive which we've have traveled to numerous resorts in PV, Cabo and Cancun The Fiesta has surpassed them all. I am so grateful that we are able to be here for our special occasions.
Can't wait to return May 2017, we will be bringing our kids and grandbabies it should be a trip to remember as this trip has been one.
Again thank you to all the staff that go out of their way each and every day to make everyone's trip memorable.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaNot as good as it used to be!

Chris80111
from Denver, Colorado

Submitted on 24-09-2016

Stayed at FA several times in the past - bad food but nice rooms, great views and the rates "used" to be a good value. We would just go out to eat all the time.
Then they changed over to "all inclusive".
I reserved a room for one night based on a quote over the phone while in PV in Jan. When I went to register they had quadrupled the rate, so I declined to check in. They already had my credit card # and charged me anyway. It took several letters and bank intervention to straighten it out wh...
Stayed at FA several times in the past - bad food but nice rooms, great views and the rates "used" to be a good value. We would just go out to eat all the time.
Then they changed over to "all inclusive".
I reserved a room for one night based on a quote over the phone while in PV in Jan. When I went to register they had quadrupled the rate, so I declined to check in. They already had my credit card # and charged me anyway. It took several letters and bank intervention to straighten it out when I got back to the U.S.
Read more

The hotel is very nice and the service is excellent. If you need or want anything, all you have to do is ask and you will receive. I highly recommend to anyone and everyone. Look for Rosa in the main bar. She is incredible. Luis Yee at the seafood restaurant. He is fun and personable. At the pool and beach, Miguel (Brad Pit), Luis, Rafael and Carlos. Miguel even arranged a private intimate dinner for us on the deck at the beach. Our dinner was for 6, but he can set up a private romantic dinner f...
The hotel is very nice and the service is excellent. If you need or want anything, all you have to do is ask and you will receive. I highly recommend to anyone and everyone. Look for Rosa in the main bar. She is incredible. Luis Yee at the seafood restaurant. He is fun and personable. At the pool and beach, Miguel (Brad Pit), Luis, Rafael and Carlos. Miguel even arranged a private intimate dinner for us on the deck at the beach. Our dinner was for 6, but he can set up a private romantic dinner for 2. I can't say everything or mention all the names, because this review would be to long, but I will say "PERFECTO". These people helped make our vacation one of our best. We will be back!!! We look forward to seeing them all again!
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaPerfect

IRWIN C
from LA, United States

Submitted on 21-09-2016

Everything was perfect! From day one until the last day i was there. They helped you with anything you need. Everyone was very nice and helpful. Floor number 9 is the best floor to be on. Just the fact that they always have breakfast, lunch, snacks, and dinner so that way you don't need to go downstairs. Of course its just a few things nothing too fancy.

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaGreat Service!! We had so much fun.

AI Y
from Guadalajara, Mexico

Submitted on 19-09-2016

We visited at Puerto Vallarta several times. Fiesta America is the BEST Hotel ever! Food was great, stuff were friendly, and lots of free activity. Dance activity was great, must try it!! We had wonderful time. Thank you very much Fiesta Americana.

The hotel was very nice. The staff was amazing. We were on the consiger floor 9th floor) and Rafeal took excellent care of us. Breakfast was on the floor as well as snacks and afternoon appetizers. Anything we wanted he would get. The pool was large, very clean. Had a swim up bar with top shelf liquor. The beach and palm trees were picturesque, lots of activities if you wanted to do them. Valeria made sure everyone was taken care of. She was always so cheerful and anticipated your needs. Everyon...
The hotel was very nice. The staff was amazing. We were on the consiger floor 9th floor) and Rafeal took excellent care of us. Breakfast was on the floor as well as snacks and afternoon appetizers. Anything we wanted he would get. The pool was large, very clean. Had a swim up bar with top shelf liquor. The beach and palm trees were picturesque, lots of activities if you wanted to do them. Valeria made sure everyone was taken care of. She was always so cheerful and anticipated your needs. Everyone spoke English. They had several restaurants. Loved the shrimp tacos, Caesar salads were fresh and dressing was wonderful. Pizza was good. We liked the food but thought it was only average as a whole. Might have just been different than what we were used to. Couldn't find anything in the Asian restaurant that appealed to us ( a group of 5). But, you could always get burgers, ribs , hot dogs, wings . Italian restaurant had a good assortment. 24 hour room service. They had a kids and tweens program. Didn't have kids so don't know how they were. Overall, we loved the resort and would definitely go back. Pricing was good. The area is very safe. Would also recommend going to Rhythm of the Nights show. Worth the money. Vessel is at one of the marinas.
Read more

This hotel completely surpassed my expectations. The service this hotel offers is beyond incredible. It makes your experience way more enjoyable. The food at the restaurants is delicious, especially the Mexican restaurant at the hotel. If I were to go back to Puerto Vallarta I would stay at this hotel once again. And although I always tend to stay at more modern hotels, this hotel is not modern but it fits the atmosphere at the beach. One of the best all inclusive hotels I have stayed.

Fiesta Americana is my new favourite AI resort! Myself and a group of girls (aged 35-40) recently stayed at this hotel and were impressed by everything Fiesta had to offer. I have stayed at many other AI's but prefer Fiesta! The food and drinks are amazing! All the restaurants had delicious food and wonderful service!!! The staff at Fiesta is especially amazing! Our group had a fantastic time with Vicente and Alexandra. We did tequila tasting, cooking classes, pool aerobics, and played blackjack...
Fiesta Americana is my new favourite AI resort! Myself and a group of girls (aged 35-40) recently stayed at this hotel and were impressed by everything Fiesta had to offer. I have stayed at many other AI's but prefer Fiesta! The food and drinks are amazing! All the restaurants had delicious food and wonderful service!!! The staff at Fiesta is especially amazing! Our group had a fantastic time with Vicente and Alexandra. We did tequila tasting, cooking classes, pool aerobics, and played blackjack everyday! Vicente made all the activities extra fun (especially dance lessons) with his great personality! We loved getting to know the other staff as well and had a lot of fun with the pool waiters who provided us with fun drinks! This is my first review but felt compelled to do so on behalf of a group of girls who had a fabulous time at a fabulous resort! I have also stayed at Melia's, Rio's, and several Iberostar hotels in Mexico as a reference point and would say Fiesta Americana is my new favourite! I am a big water person and loved the pool! The beach and ocean at Fiesta were also good. I would definitely recommend this resort to couples, families, and groups. We met several people who shared our sentiments!
Read more

Amazing resort with the friendliest staff around. Very helpful and accommodating. Drinks by the pool were always flowing and full. Lol. Was here for a week, and by the 2nd day they knew us by 1st name. Lol. Food was great with no shortage of choice, nice central location close to tons of restaurants and shopping.

The resort is beautifully kept, the restaurants are all delicious, and the staff are simply amazing. Special shout out to Fabiola, Gume, Rodriguez (Roro), Daniel and Job. We had a great time as a large family and felt like we were being taken care of by close relatives, not complete strangers.
Pros: Decent size grounds, clean and cool rooms, yummy food, fun activities, close to some clubs, beach is clean, good selection of booze
Cons: Wifi is not that good (but it is offered everywhere free, ju...
The resort is beautifully kept, the restaurants are all delicious, and the staff are simply amazing. Special shout out to Fabiola, Gume, Rodriguez (Roro), Daniel and Job. We had a great time as a large family and felt like we were being taken care of by close relatives, not complete strangers.
Pros: Decent size grounds, clean and cool rooms, yummy food, fun activities, close to some clubs, beach is clean, good selection of booze
Cons: Wifi is not that good (but it is offered everywhere free, just have a big lag), pool could be cleaned more often
Read more

We were 15 in total at this resort 12 adults and 3 kids. The front desk accommodated all of us on one floor and beside each other. The service we received were top class as everyone one went above and beyond to make us comfortable. We had birthday celebration at La Isola and it was great by the pool. The cake was pricey at $250.00USD. Our service at Tian Tang was extra special as capitain Rodriguez (RORO) really made us feel like we were at home and treated like family than a visitor. At the mai...
We were 15 in total at this resort 12 adults and 3 kids. The front desk accommodated all of us on one floor and beside each other. The service we received were top class as everyone one went above and beyond to make us comfortable. We had birthday celebration at La Isola and it was great by the pool. The cake was pricey at $250.00USD. Our service at Tian Tang was extra special as capitain Rodriguez (RORO) really made us feel like we were at home and treated like family than a visitor. At the main Bar charismatic and Fabulous Fabiola gave us the best time and we will never forget her service and sense of humor. Gumz from the fish Taco bar was friendly and always there when needed. Segio fron chula vista was very helpful for excursion Overall all the staff at his resort are very pleasant and always want to make sure you are looked after everytime. El Salvador from the pool made reservation for us to go a club with no cover for 10 people. Hotel provided a wheel chair for my mum and this made the travel much more comfortable. Our rooms were upgraded from standard to family which was bigger room but had to compromise on the view as these floors are on level 1.
Hotel is located in good location for travel to downtown Airport and marina in a short distance. Pool could be cleaned more often. The towel is large and always warm to wrap around. Mojito and Bacardi Solera rum was the drink choice but they kept running out of rum and mint.
Read more

Just returned from a 4 night 30th Anniversary celebration at Fiesta Americana and loved every minute. Everything exceeded our expectations, including the food at each restaurant, the delicious and plentiful drinks and the incredible service by all the staff.
The cerviche bar with its plentiful cerviche and best fish tacos ever did not disappoint!
The Filet mignon and shrimp and all the Italian fair at La Rosarta was exceptional.
SHOUT OUT to the following staff members who went above and beyond ...
Just returned from a 4 night 30th Anniversary celebration at Fiesta Americana and loved every minute. Everything exceeded our expectations, including the food at each restaurant, the delicious and plentiful drinks and the incredible service by all the staff.
The cerviche bar with its plentiful cerviche and best fish tacos ever did not disappoint!
The Filet mignon and shrimp and all the Italian fair at La Rosarta was exceptional.
SHOUT OUT to the following staff members who went above and beyond to take care of us and provide all our needs and WANTS!!:
RAFAEL at the Cerviche Grill and Waiter on the beach was exceptional and treated us like family. Tirelessly brought us our champagne. We rented the beach cabana beds 2 days. (This is so worthwhile at $35.00 per day. This includes non stop service of drinks, lunch of choice like Cerviche or Fish tacos with fresh veggies, choc covered strawberries. Towels with fresh flowers. a 20 minute massage in the beautiful calming spa! WE felt pampered like a King and Queen. Only made better by the fact we could use our resort credit for it!!)
Sergio and other waiters at the Breakfast Buffet took excellent care of us, even making sure to provide my husbands favorite lunch - fresh made corn tortillas with creamy goat cheese and best ever guacamole to die for.
Coqui our last waiter at the Rosata for our final dinner excelled himself with his service and "surprises". The Steak and the Lobster were brought out in style on a huge platter. Sadly the lobster was cooked from frozen not fresh so certainly not worth the $70 upgrade. I would have returned it if we had not had our cash credit to cover that.
However, the final surprise of an amazing coffee with liquors set on fire with cream and strawberries added was quite the show and taste!!
Vincente who provided the Tequilla Tasting was very entertaining and Alexandra in Hospitality made the Sushi Class very fun along with the chef!
Lastly, we were very happy with our room on the 8th floor. Incredible view of the Ocean from the balcony! Ask for a room above the 5th floor for best view.
I could rave on and on. Only CON would be that disappointing Lobster but you do not need it as so much else to choose that is delicious. Also the outside restaurants were pretty hot and steamy for dinner. I made sure to sit under a fan. Other times of year would be perfect I am sure. Vendors on the beach were pretty persistant too and could get fairly close. Regular Beach chairs were old and worn. A little more laid on entertainment would be nice.
WE will return for sure and recommend to all our family and friends.
Read more

We have been so impressed by everyone and everything at Fiesta Americana- the pool and grounds are impeccably kept and the people who work here are kind and helpful, especially Miguel Morales and Ignacio at The Grill and Jose at El Mexicano, and Irving and some servers I can't remember at the Tiantang (also the fried ice cream there was so fun and really tasty!)
Also, we had a room on the second floor and it was great! If you have the money, sure, the 9th floor is probably nicer, but our view ...
We have been so impressed by everyone and everything at Fiesta Americana- the pool and grounds are impeccably kept and the people who work here are kind and helpful, especially Miguel Morales and Ignacio at The Grill and Jose at El Mexicano, and Irving and some servers I can't remember at the Tiantang (also the fried ice cream there was so fun and really tasty!)
Also, we had a room on the second floor and it was great! If you have the money, sure, the 9th floor is probably nicer, but our view (including ocean) and our balcony were great and totally fine.
The pool is fantastic, large and very clean. We traveled as a couple but next time will bring our young children as it is very family friendly.
We loved this time of year too as the resort was pretty empty and we often had much of the pool or the restaurants to ourselves.
It is an easy taxi drive but also a very easy bus ride downtown to the Malecon.
The only downsides are the food and the activities. The food isn't great- it's just fine. The omelette at breakfast was probably our favorite food. Also, there aren't really any activities included, no tennis or paddle boarding etc, so keep that in mind. But all that said, I still think this resort deserves 5 stars for how well kept it is and how helpful and kind all the service is!
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and Spavery good, we are coming back

MICHAEL L
from United States

Submitted on 08-10-2016

great food, service, attention, clean facilities and great beachfront location. was impressed with the overall experience. restaurant choices and quality were great and better than going out in town. Staff were friendly and professional. Met people from around the world, had a great time will all. Pool was big and clean, nice to have a bar see in water with a great view. Drinks were all inclusive, high quality bar tender, great selection and more.

This is our second time at Fiesta Americana in one year! We loved it so much the first time - I wanted to go back and celebrate my birthday this year. The staff are wonderful and treat you like long lost family. Anything that you ask for is provided. The hotel grounds are beautiful and kept extremely clean. Shout out to Miguel Morales and Ignacio, they made sure we were taken care of everyday we were at the pool. The food at the El Mexican restaurant was so good! We are definitely going back to ...
This is our second time at Fiesta Americana in one year! We loved it so much the first time - I wanted to go back and celebrate my birthday this year. The staff are wonderful and treat you like long lost family. Anything that you ask for is provided. The hotel grounds are beautiful and kept extremely clean. Shout out to Miguel Morales and Ignacio, they made sure we were taken care of everyday we were at the pool. The food at the El Mexican restaurant was so good! We are definitely going back to visit this hotel again. I recommend the Fiesta Americano to anyone looking for a great place in Puerto Vallarta!
Read more

I adore this wonderful family friendly Resort in the Heart of Puerto Vallarta! Great staff Great Beach, Great food! Location is perfect close to all! Highly recommend this resort! Rooms are Ocean view and very clean! Pool is AMAZING and clean!

We just returned from 6 nights at Fiesta Americana. Overall, I‚??d agree with all the numerous positive reviews of this hotel. We are definitely the type to read hundreds of reviews and do a lot of research before booking any trip and I‚??m glad to know that the reviews we read on trip advisor were accurate. This hotel definitely lives up to expectations.
All of the staff at this hotel really are amazing and they work so incredibly hard to accommodate every guest. The hotel itself is clean a...
We just returned from 6 nights at Fiesta Americana. Overall, I‚??d agree with all the numerous positive reviews of this hotel. We are definitely the type to read hundreds of reviews and do a lot of research before booking any trip and I‚??m glad to know that the reviews we read on trip advisor were accurate. This hotel definitely lives up to expectations.
All of the staff at this hotel really are amazing and they work so incredibly hard to accommodate every guest. The hotel itself is clean and safe and we truly enjoyed all of the food that each restaurant served. The fresh omelet station at breakfast and the fish/shrimp tacos at lunch were definitely at the top of our list. All of the drinks we were served were also great and they were offered to us non-stop. Our group favorite was hands down the ‚??iceberg‚?? which is light beer with a float of blended margarita on top. There was never a time throughout our stay where our glasses were sitting empty. The other event that was truly enjoyable was the entertainment. The Fiesta night was so cool and colorful with the greatest food and it was a treat to watch the traditional dancing and listen to the best mariachi band we‚??ve ever heard. The dance performance/show on Aztec night was also an amazing show. We really enjoyed all of the activities they have to offer like tequila tasting, cooking lesions, bracelet making and the water aerobics. Vicente is truly a huge asset to the hotel. I‚??m not sure if he‚??s director of entertainment but he does an outstanding job. I can‚??t say enough about how each employee truly seems to love working there.
There were however two drawbacks/negative experiences that occurred. The first occurred during check in. We had a long travel day, arrived around 4pm and wanted to have an early dinner and a relaxing start to our vacation. Instead, we were approached immediately after check in to get involved with their fiesta rewards program (i.e. time share/points system) . I do understand that many hotels go through this with guests but it was a little much to be hounded as soon as we set foot in the door. They persuaded us with the usual offers of discounted services in exchange for 1.5 hours of our time. They also needed a bunch of marketing info questions (income etc) and wanted us to give them $20 to listen to the presentation! Nobody from our group wanted to do it for obvious reasons so after going around and around trying to get away from the lady who didn‚??t want to hear no for an answer, we finally left. The next day when my husband was inside getting a drink, the lady approached him again and said if we re-considered the presentation, she‚??d give us 2 free massages. We were going to have a spa day anyway so decided to go ahead to listen to the presentation. I would definitely urge any couples to not get involved with the presentation if offered. It was truly one of the worst experiences of the trip and was also very awkward. The girl who was trying to sell the time share to us was quite rude. She started the conversation off asking us why we were there to talk to her and we told her we were asked to listen to the presentation. She seemed very annoyed, almost like we were wasting her time. She said she‚??d be honest with us and wanted to make a sale and if weren‚??t‚?? interested we could just go (which we clearly should have done). Later on she asked what I did for work and made a rude comment asking if I thought people got cancer from not going on vacations often enough. Because my husband was annoyed, he wasn‚??t saying much so she looked at him and asked him if he speaks. Overall, the whole situation was a bit much and it took away from our day and left us with a bad feeling. On a side note, they did follow through with the offered perks. We got the 2 massages and full use of the spa (highly recommended/superb peaceful massage and so beautiful in there). We also got a 30%off coupon to use on excursions and a 20% off other spa services coupon. I suppose in the end, attending that presentation was worth it just for the massages but the hotel truly needs to change the whole process of how they approach people and try to sell the packages.
The second negative experience was definitely worse than the first and I spent quite a while wasting time on my last day there talking with management trying to sort out the situation. If anyone is wanting to do excursions while there (cruises, zip lining etc), I‚??d absolutely avoid the older man working the activities booth near the check in desk (though apparently he was filling in for the normal person who works the desk). My husband, friends and I haven‚??t been on vacation in 7 years and were there to relax and enjoy each other‚??s company. We wanted to give zip lining a shot so we purchased 4 tickets to El Nogalita ecopark. The day of purchase, we didn‚??t realize the receipt he gave us was only for 3 tickets even though we paid $42 each for 4 tickets. The morning of our 8am tour, he wasn‚??t at the desk yet so we couldn‚??t question it. We knew they wouldn‚??t let 4 of us zip line with a receipt that said we only purchased 3 so my husband was nice enough to stay back so myself and 2 friends could go. It was an extremely aggravating situation and was quite maddening to have to pay $42 for someone to sit in the hotel room when we are supposed to be together. Of course, the next day when he was back at the activities desk and we explained to him his mistake/showed him my receipt, he wanted nothing to do with it. He would in no way give us our money back and said it was our fault because we paid for 4 people so 4 people should have gone regardless if he wrote 3 on the receipt. We went around and around and around talking it over with him but the end answer was that there was no way he would be giving us money back. The last day of the trip, I figured I‚??d go to hotel management to try and ask for my money back for my husband‚??s ticket and explained the situation again. Because the older man working the excursion desk isn‚??t a part of the hotel, there was nothing fiesta americana could do. The lady supervisor working that day was super nice and felt bad for me and even called his boss at greyline. Unfortunately they told her that there was no way they were giving me money back for that ticket. It really was a very sad to end the trip and I walked away sobbing, angry and frustrated. 4 hours apart from my husband on our anniversary so he could pay $42 to sit in the hotel room isn‚??t a great way to spend a vacation day. I urged the hotel management to really talk to the man working the desk so he is clear with the receipts he gives out. That kind of service reflects very poorly on the hotel since they are letting him work there. I can‚??t think of anyone who likes being scammed out of money at any time, especially on vacation. I don‚??t see why he couldn‚??t have easily given me the cost of one ticket back but I guess since he‚??s the middle man, he made his sale and pocketed the money.
Aside from those 2 poor experiences, I‚??d rate everything else very high.
Read more

This is the first stay at Fiesta Americana in Puerto Vallarta. I cannot say enough good things about our experience, especially the service provided by Miguel!!
A couple words of advice that I learned:
Money: Pay for everything in pesos. Use the ATM in the airport for the best exchange rates/fees. There is an ATM in the airport as you arrive and an ATM at Fiesta Americana.
Airport: Go past all the salesman trying to sell you trips/resort experiences after you get off the plane. Go straight t...
This is the first stay at Fiesta Americana in Puerto Vallarta. I cannot say enough good things about our experience, especially the service provided by Miguel!!
A couple words of advice that I learned:
Money: Pay for everything in pesos. Use the ATM in the airport for the best exchange rates/fees. There is an ATM in the airport as you arrive and an ATM at Fiesta Americana.
Airport: Go past all the salesman trying to sell you trips/resort experiences after you get off the plane. Go straight to the taxi desks near the front doors and get a ride to Fiesta Americana. It only costs 226 pesos ($11-12 USD).
Fiesta Americana was a awesome experience from the time we checked in. The front desk was super great on check-in and every upgraded our room to a better location. The staff here truly are all about making your vacation experience relaxing. I really appreciated not being pressured to attend presentations or buy things part of the stay. It was truly a relaxing experience. The all-inclusive experience was one of the best we ever had. Unlike other places, all of the alcohol and food is completely included - many other places will only have "select" items part of the all-inclusive menu. We stayed here Monday-Saturday. The first 3 days were very relaxing and quiet at the hotel. Thursday-Friday was much less quiet and there were many rambunctious kids running around. The experience was less enjoyable due to this, but the staff did their enforce the pool rules. This was REALLY appreciated. There are a few things I want to comment on:
Food: All the places were decent. The best was by far the Ceviche. They had the best fish tacos for lunch! They were so delicious.
Alcohol: The drinks were really good. I was quite impressed. Your room has beer stocked everyday and you get all the drinks you want all day long. You can also request specific alcohols or extra shots, which were provided at no extra cost. Some people have commented on lack of alcohol content... which I did not find to be true. The staff was always willing to put an extra shot in the drinks if you wanted something stronger and would suggest all types of different drinks types.
Rooms: We were quite impressed with the rooms. The room service was very good (even though we didn't get lucky enough to get a rice design on the bed). The rooms were very clean and had great working A/C.
Service: This is where Fiesta Americana really excels! All of their staff were friendly, helpful, and made the experience fun. They all work very, very hard and deserve to be tipped well. All of the staff were great, but MIGUEL truly made our experience that best that we have ever had. Miguel really takes service to another level and he even put on a special lunch for my girlfriend's birthday. I really want Fiesta Americana know that Miguel is one of the best things to happen to this hotel!! Miguel truly is the one of the primary reasons that we want to return to this location.
There were many great things about our stay! We hope to be back to Puerto Vallarta and Fiesta Americana soon!
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaVACATION

SERGIO M C
from Dallas, United States

Submitted on 14-10-2016

Perfectly located with amazing amenities, professional and friendly staff who are always ready to serve and create the best vacation experience possible. Food was delicious and fresh with a wide variety to choose from. Grounds were manicured at all times and clean. Very Very safe. The perfect hotel for a perfect vacation

We spent 10 amazing days in Fiesta Americana. Everything was excellent!!! I even used private baby-sitting. Ana was so good that my kids almost cried when we came to pick them up ‚?ļ. I highly recomend it!!

For an All Inclusive hotel is good, I stayed at Gran Fiesta Americana in Cancun awesome place, never had the experience of All inclusive resorts all I can say is you notice the difference between all inclusive and non inclusive resorts. Breaking things down
- hotel staff
. Really nice, except for one or two that were not that great,Comparing with Grand Fiesta Americana in Cancun staff here is more friendly.
-Rooms
.very Clean, enough space, very tiny balcony tho, the bathroom sink doesn't not...
For an All Inclusive hotel is good, I stayed at Gran Fiesta Americana in Cancun awesome place, never had the experience of All inclusive resorts all I can say is you notice the difference between all inclusive and non inclusive resorts. Breaking things down
- hotel staff
. Really nice, except for one or two that were not that great,Comparing with Grand Fiesta Americana in Cancun staff here is more friendly.
-Rooms
.very Clean, enough space, very tiny balcony tho, the bathroom sink doesn't not drain very well, but not really a problem
-Pool area
. Decent size, clean
- concierge (guys at the front)
. Awesome (always there trying to give you the best service)
- travel agency
. The guy that was there is very helpful and tries to meet your needs
-Restaurant
. Food is great, the problem I had with the Italian Restaurant is way to hot out there for a dress code restaurant
Waiters are awesome in all the hotel restaurant we visit. ( didn't go to the Mexicano)
- coffeeshop
. Awesome ! the girls that work there are incredible sweet and always smiling and giving the best service, honesty That was my favorite spot in the hotel.
- Spa
. The place is really relaxing, nice, clean, the massage was awesome. I think the package are a little bit expensive, i think the hotel should have other pricing options. Like buy one get one half price something like that
Things that bother me
- the hotel hallways and elevators are way to hot, took shower, get dress to go out and immediately after walk out of the room was sweating like i was working out. Not need to be freezing but at least keep it cool.
Read more

What a wonderful trip! We came here with 2 couples and we're treated like kings by all of the employees. Ashley was great! My friends and I had spa treatments. It was a great experience. Gume had s great personality! Miguel "Brad Pitt" Morales and the chef made up steak and lobster beachside. Thank you all!!! We will be back! This is out 8th time at Fiesta Americana, looking forward to the 9th!

This is our 3rd time to PV and 2nd time staying at Fiesta. It is just as great as the first time. We were here from Tue - Tue and just like our first visit, there was a convention again from Thursday to Sunday (I guess this is the place to be?). Service was impeccable as usual with shoutout to Rafael and Miguel as the beach and pool waiters, Andres from the Mexican restaurant, Patricia at the cafe and Fabiola at the lounge bar (you all were so great at making our trip even better).
All 3 the...
This is our 3rd time to PV and 2nd time staying at Fiesta. It is just as great as the first time. We were here from Tue - Tue and just like our first visit, there was a convention again from Thursday to Sunday (I guess this is the place to be?). Service was impeccable as usual with shoutout to Rafael and Miguel as the beach and pool waiters, Andres from the Mexican restaurant, Patricia at the cafe and Fabiola at the lounge bar (you all were so great at making our trip even better).
All 3 themed restaurants has their great share of food. You should try the risotto and gnocchi from the Italian, the beef at the Mexican and surprisingly, the hamachi from the asian restaurant was quite good!
Thanks again, we'll see you next year!
Read more

The location is easy for taking bus transportation into town, or if you want a cab. You can even walk, it will take a little while longer. The hotel itself is very well kept and clean with everyone working all the time. They had live entertainment in the restaurant located by the pool at night. Even peacocks walking around the property. The beach is well maintained and drinks are brought to you. BIG comfy pillows on the bed.

Awesome Place! 3 couples, 6 days, couldn't ask for better treatment. Food and drink were delicious. Thank you Gume for the shrimp tacos! Thank you Miguel "Brad Pitt" for the Private Romantic Beachfront Steak and Lobster dinner, complete with dessert and flaming coffee liqueur! Poolside/Cabana service by Rafael was the best! Thank you to Ashley and Guadalupe for Spa treatment. Thank you also to Armando and Jose. Can't wait to come back next year!

We went to the Grand Fiesta Americana in Puerto Vallarta last year and to the Fiesta Americana in Cancun several years ago, so decided to try the F.A. in PV this year. It exceeded all our expectations! Their policy must be for their staffs to go out of their ways to give their guests the best experiences possible because whoever we dealt with at the resort gave us VIP treatments. From the waiters, waitresses, chef cooks, entertainers, translators, they all made us feel right at home, even BET...
We went to the Grand Fiesta Americana in Puerto Vallarta last year and to the Fiesta Americana in Cancun several years ago, so decided to try the F.A. in PV this year. It exceeded all our expectations! Their policy must be for their staffs to go out of their ways to give their guests the best experiences possible because whoever we dealt with at the resort gave us VIP treatments. From the waiters, waitresses, chef cooks, entertainers, translators, they all made us feel right at home, even BETTER than at home! Don't hesitate to ask and if you ask nicely, they won't say no. We got our favorite drinks brought over to us wherever we were, on the beach, sitting at a class, without ever having to ask. Their chef cook (i think her name was Yukisuri) offered to cook just for us and another couple her special recipe for Octopus after she heard us talking about it. She also cooked the fishes that couple caught 2 special ways the next day. Valerria the translator/entertainer couldn't be more friendly and fun to talk to. Waiters and waitresses would mix or bring anything for you if you ask. We spurged on all the fresh seafood all day, everyday, the food was top-notch at most of the restaurants. Overall we were spoiled, and our expectation's bar has been raised for all our future vacations in Mexico. Highly recommended, thank you management and staffs for your hard and quality work! We look forward to our return very soon.
Read more

I'd like to start off with the positives.. The view from my room was breathtaking. The way the hotel is positioned I don't think you would be disappointed with the view. My room was on the 8th floor and the views were beautiful.
The rooms were nice the bed was comfy and the AC worked great.
The staff are welcoming and attentive. Some of the staff went far beyond the call of service to make us feel welcome more like family. Because they were so awesome I'd like to give a huge Thank You to Migue...
I'd like to start off with the positives.. The view from my room was breathtaking. The way the hotel is positioned I don't think you would be disappointed with the view. My room was on the 8th floor and the views were beautiful.
The rooms were nice the bed was comfy and the AC worked great.
The staff are welcoming and attentive. Some of the staff went far beyond the call of service to make us feel welcome more like family. Because they were so awesome I'd like to give a huge Thank You to Miguel and Jessica at the pool bar. Yomar at the Mexican restaurant, Manuel at TiaTang and Marcos at the buffet. Thank you Thank you !!!!
The only negative was that the staff on Friday and Saturday were not as friendly as all the others. To be fair I want to be clear that it was not all of them but we did encounter rude staff at the spa and my server at the Italian restaurant.
Overall we had a wonderful time and would come back 3 bad apples shouldn't be a representation of all awesome staff that I mentioned ū???ū??Ľū???ū??Ľū???ū??Ľ
Read more

Just got back from 10 days here. We are from Canada, and weren't familiar with this hotel chain. After scouring the reviews we finally pulled the trigger and went for perhaps less luxury in exchange for what seemed to be impeccable service. Boy were the reviews ever bang on!!
The weather was a constant " 36, feels like 46", no word of a lie! I still don't know how the staff was able to give 110% effort, all of the time, when we could barely function under the shade of our palapa. But these...
Just got back from 10 days here. We are from Canada, and weren't familiar with this hotel chain. After scouring the reviews we finally pulled the trigger and went for perhaps less luxury in exchange for what seemed to be impeccable service. Boy were the reviews ever bang on!!
The weather was a constant " 36, feels like 46", no word of a lie! I still don't know how the staff was able to give 110% effort, all of the time, when we could barely function under the shade of our palapa. But these guys are experts!!! Raphael and Miguel (Aka Brad Pitt) were the icing on the cake. These two exceeded had a drink in our hand at all times, we didn't even have to ask. They brought us 'special drinks' that they thought we would like, which of course we always did. They are both proud of their jobs and it shows. Making the vacationers have the best time possible is their number one goal. Please remember to give credit where credit is due. Tipping is such a small way to say thanks, and goes such a long way for them, and is always very appreciated.
The resort is not new by any stretch, but it's impeccably kept, the food is nicely varied and quite palatable, the location is great with the Caracol mall across the street and only 10 minutes from the airport, the beach is safe and clean, the rooms all have glorious ocean views, but still above all that comes back to the service. Hardest working hotel all around service I have recited. Kudos to you guys and your management for keeping the morale so high!!!
Read more

What a wonderful place to stay, food was great, drinks even better but staff was awesome! Especially Vincent Arellano! He made our stay the best, played poker, water aerobics and plane contest, We will be back again!

The resort staff and food were incredible! I was there for a girls trip and we couldn't picked a better resort! Close to downtown and the view and ocean are these best I've ever seen!!
Would definitely recommend this resort to anyone wanting a relaxing vacation! I wanted to give Vicente Arellano a huge thank you for making our stay especially welcoming. The tequila tasting, water aerobics and blackjack are the way to a girls heart!!

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaBeautiful property - The people make it great!

Jessica D
from Portland, Oregon

Submitted on 24-10-2016

We stayed here with our two teen/pre-teen children from October 15-22, 2016. We stayed in a deluxe double room on the 7th floor. The views were stunning. The overall property was very well kept and beautiful. We walked down the beach in both directions and FA seemed to have the most beautiful pool and patio areas and the beach directly behind the property was the best when compared to the other resorts we walked by.
Breakfast buffet - Very good. Especially loved the fresh made omlets, ques...
We stayed here with our two teen/pre-teen children from October 15-22, 2016. We stayed in a deluxe double room on the 7th floor. The views were stunning. The overall property was very well kept and beautiful. We walked down the beach in both directions and FA seemed to have the most beautiful pool and patio areas and the beach directly behind the property was the best when compared to the other resorts we walked by.
Breakfast buffet - Very good. Especially loved the fresh made omlets, quesadillas, fruit and assortments of meats. The service at breakfast was also very good.
Lunch - Every day we had lunch poolside. We really enjoyed the fish and shrimp tacos, chicken soup from room service (arranged poolside by Raphael), and the kids loved the chicken nuggets and fries and the nachos. The banana and strawberry smoothies were also a big hit.
Dinner - We tried all three of the ala carte restaurants. Italian seemed to be the best. Great food and service. The mexican and japanese were good, but didn't blow our minds.
We went to the cafe each morning for coffee and the kids loved being able to get little pastries there.
Hands down, the star of the show and the very best part of our trip were pool servers Luis and Raphael. They both went out of their way to make us feel taken care of. We came to consider them both friends. I really can't say enough about them. I read previous reviews about the great service and we aren't the type of people who like over-friendly, fake friendly, type service. This was not the case with them. Luis and Raphael both seemed to genuinely care about the people they were waiting on and both seemed like very good people.
What was concerning to us was the lack of tipping throughout the report. The staff at this resort and resorts like it make about $5 USD per day, or less. These are not livable wages and we seldom saw anyone tipping except ourselves. It was sickening really. It would be nice to see other patrons tipping. The folks at this property really deserve it. They love their jobs, work very hard, and should be compensated.
Overall, this was a nice, very relaxing trip. If we visit PV again, we would recommend FA, and in fact have already recommended it to a few friends.
Read more

We spent a week at the Fiesta Americana back in March. At the price point, it appeared like the best bang for our buck. After returning, I can definitely confirm that you get a high end vacation for a low end price. Here's my take:
The food. I would say this is the number one criteria I have for resorts, I just love to grub. The food at the Fiesta averaged out to be pretty good. The breakfast buffet was okay, but then again I'm not a big morning eater. They have various snack bars that we ate a...
We spent a week at the Fiesta Americana back in March. At the price point, it appeared like the best bang for our buck. After returning, I can definitely confirm that you get a high end vacation for a low end price. Here's my take:
The food. I would say this is the number one criteria I have for resorts, I just love to grub. The food at the Fiesta averaged out to be pretty good. The breakfast buffet was okay, but then again I'm not a big morning eater. They have various snack bars that we ate at almost everyday for lunch. Everything we had from these were delicious, especially the fish tacos! The A La Cartes were also pretty great. There were a few times the food was a letdown, mostly at the Asian restaurant but the Italian and Mexican places were fantastic. There were also plenty of theme nights that had their own cuisine; however we never ate at one.
The drinks. Over the course of the week we tried a plethora of drinks, and they were all great! There will always be some variance in strength and flavour because these guys are hammering out drinks in a few seconds, but overall I was pleased. The Bloody Mary's and tap beer were super refreshing. There were also top shelf liquors and American beer for those who so choose.
The service. I'm not big on service and am fine doing everything myself. I usually go up to the bar for any food or drink I want. The staff here is super friendly though, and if you like being waited on they are definitely able to deliver. I did find that the staff selling time shares were a bit more pushy than other resorts and it was kind of annoying at points. But after a couple of no's they leave you alone.
The room. Pretty nice room with a nice view. Delivered almost exactly on my expectations, nothing notable to mention here.
The entertainment. The Fiesta has a great assortment of activities spread throughout the day. Water aerobics, poker, blackjack, volleyball...you name it. If you want to be social, there is plenty of opportunity. I played volleyball and blackjack almost everyday with Luis and Vincent (and won almost everyday too!). There were night activities too, but we didn't attend much of them. Definitely a lot going on in the resort.
The resort. This is a family friendly resort so be prepared for kids. That being said, I can't recall a single time that I noticed. They have a good hangout rooms for kids and there were no screaming babies or tantrum toddlers. There is a decent amount of seating around the pool, but the spots with sun exposure throughout the day will have some stiff competition. There is also a decent amount of seating on the beach, these seemed to be a lot more vacant. The resort portion of the beach is very small so be prepared for some serious peddling once you head past. The public beach is great though and there is a nice lookout plateau close by.
The surrounding area is great. There's a mall right across the street and the boardwalk (El Macelon) is a quick cab ride away. You can even walk there in about 40 min (we did this twice). Lots of performers and cool places to eat drink. Definitely enjoyed going into town a few times, something I really hadn't done in Cuba or Cancun.
All in all we had a great time and the vacation delivered pretty much exactly what I wanted. No surprises here, you can expect great food, great drinks and great company!
Read more

We spent the perfect vacation with our adult children back in August 20106. The staff at Fiesta Americana, specifically, Sergio, Jesus, Gerardo and Armando are attentive and friendly. The nightly shows are so professional and varied. The three fine dining restaurants amazed us. We felt pampered. Every day we felt cared for. The beach was kept clean as well as the pool area. We would return here in a heart beat! The bus stops just in front of this hotel to go to El Centro.

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaSome Issues but Still Love This Place

Aerowing
from Monee, Illinois

Submitted on 26-10-2016

We stayed here for seven nights. This was our third time staying at Fiesta Americana. We also stayed at Grand Fiesta earlier this year but prefer Fiesta as its more of an authentic resort.
We arrived around noon but weren't able to check in until 3pm so we took the bus to Walmart to stock up on items we needed. Upon returning our room was ready. We opted to stay on the Club level this visit as the cost to us was only an extra $11.00 a day more. The club level includes a room on the 9th floor, ...
We stayed here for seven nights. This was our third time staying at Fiesta Americana. We also stayed at Grand Fiesta earlier this year but prefer Fiesta as its more of an authentic resort.
We arrived around noon but weren't able to check in until 3pm so we took the bus to Walmart to stock up on items we needed. Upon returning our room was ready. We opted to stay on the Club level this visit as the cost to us was only an extra $11.00 a day more. The club level includes a room on the 9th floor, appetizers and premium liquor in the evening and a continental breakfast in the morning. The rooms are the same as any other room except for a higher ceiling which makes the room more echoey. In my opinion it is not worth the extra cost for the club level. The liquor at any of the bars have premium brands plus we love having breakfast outside at the La Chulavista in the morning as it has a big selection of breakfast items plus a made to order omelet station and more. The service was great too with friendly, helpful service from Sergio, our daily waiter. Besides, who wants to be inside eating or drinking at such a beautiful place? We never once ate or drank anything from the club level.
The resort is great. The room was clean and modern with even a few English channels on the television. Huge walk in shower, stocked mini bar, it's all great.
The pool is huge with a nice swim up bar. Daily activities include blackjack(chips included), cooking lessons, fun games to play, etc. Every day the employees dance around the pool edge thanking guests and handing out drinks and appetizers. Staff at the resort is great. Poolside service was always spot on. Huge thanks to Luis, Miguel, Carlos, Nacho andRaphael. All were excellent. Fabiola in the lobby bar was super friendly and wonderful as well, as was Axel who we saw throughout the resort all week.
The restaurants were all excellent... with the exception of one, the Asian. The Asian was always our favorite on prior visits but this time it was terrible. So bad in fact we never went back the rest of the week. The service was horrible. There was maybe four other couples dining yet we were constantly ignored. No welcome, our waiter disappeared and rarely came back to our table. The food wasn't hot. Disappointing to say the least. The Italian, Mexican and the Cevicheria restaurants were all outstanding as was the poolside grill with tasty burgers, wings, hotdogs, etc.
The only other issue we had with the resort was the schedule of activities listing we were given when we checked in wasn't accurate. There was no Italian Buffett night, no Mexican Buffett night, none of the nightly activities were correct. A little disappointing.
Still we love vacationing here and will continue to come back to Fiesta Americana despite the small issues, also because it is a great resort. See you in about sim months!
Read more

A beautiful place with great amenities and awesome service. Never even left the hotel. Great service by Fabiola, Rosa, Carolina, Miquel, Rafael, Armondo, Vincente, Sergio, Gerardo and Jesus. Catalina took great care of our room. We'll be back again and again. Thank you Fiesta Americana for a fabulous experience.

BEST waiters service from the pools side, the beach side at the restaurant .. constantly checking if we had drinks water , beer or if we need it food , the food its so authentic Mexican delicious, the Chinese food delicious, Italian food deliciosa and Bbq is fantastic .. overall Fiesta Americana Puerto Vallarta is the BEST..! I recommend it 100%.

This resort was excellent. The rooms were clean and bright with beautiful ocean views. The food was to die for in all the restaurants. This resort has the friendliest staff who are always ready to assist you in any way possible. Waiters Arcadio Rosato and Nacho in the Italian restaurant, made our evening meals something special. The Cr√®me Brulee and Spanish Coffee were wonderful and just fun to watch them made. Thank You for a Wonderful Vacation!

I stayed here for a girls family trip. We had a wonderful experience at this hotel. The service was amazing along with the staff. The food was amazing at all of the restaurants, and the hotel was very clean. They had access to the beach and lounge beach chairs. If I return to Puerto Vallarta, I will be staying here again for sure and I will for sure be recommending this place to other family and friends.

This hotel is a high class place where you can find a really really good services in their staff . They are very friendly. Room very nice with view with the ocean . Nice bar in the swimming pool are . The are two restaurants where you can fine a high Mexican culinary art . The beach is perfect and private . Service is 24 hrs for drinks and food . There is a room services 24 hrs . Great to stay for vacation .

we were here over Halloween 2016 ,the hotel is clean the staff is super friendly and helpful,4 restaurant's Mexican Asian Italian and a big buffet, food is great !!!! pay the extra and go the fiesta club , 9th floor amazing views awesome sunsets, big walk in shower full refrigerator , small buffet breakfast in the morning so no need to go all the way down to the main level and appetizers in the late afternoon, perfect for us. we rented the cabana's worth every penny you get a free massage every...
we were here over Halloween 2016 ,the hotel is clean the staff is super friendly and helpful,4 restaurant's Mexican Asian Italian and a big buffet, food is great !!!! pay the extra and go the fiesta club , 9th floor amazing views awesome sunsets, big walk in shower full refrigerator , small buffet breakfast in the morning so no need to go all the way down to the main level and appetizers in the late afternoon, perfect for us. we rented the cabana's worth every penny you get a free massage every time you rent one.. A very big thank you to Rafael who worked the 9th floor, Emilio Luis and Miguel all four of them made this an extra special stay for us unbelievable how attentive and considerate these guys are you will find Miguel Luis and Emilio out by the pool.
Read more

We had a oceanview room and it was beautiful view. Every morning we were woken up by a slow smooth music I cant recall what it was but it did make waking up relaxing as well. Was surprised to see there is room cleaning multiple times a day which is very efficient. The staff was helpful however I did feel they could have been more courteous. Except Mariano, he was the guy who helped us out a lot and was a really great person to deal with.
The beach is right in front of the hotel across from the ...
We had a oceanview room and it was beautiful view. Every morning we were woken up by a slow smooth music I cant recall what it was but it did make waking up relaxing as well. Was surprised to see there is room cleaning multiple times a day which is very efficient. The staff was helpful however I did feel they could have been more courteous. Except Mariano, he was the guy who helped us out a lot and was a really great person to deal with.
The beach is right in front of the hotel across from the pool - very convenient, loved the pool dance and activities which included a in-pool music+exercise routine. The restaurants give a good choice of multi-cuisine options, you have to try the omelette stand for breakfast
Overall I'd highly recommend this hotel for a couple as well as a family
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaTHE RAF IS IN THE HOUSE!!

Tony J
from

Submitted on 06-11-2016

Rafael is the best poolside waiter! He really made our trip special and was very attentive. Raf was very funny and friendly, not to mention the best dancer! We would definitely come back again just to see him.
Hotel facts:
Very clean
Friendly staff
Accommodating for gluten allergy
Would recommend

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaAMAZING!

olesyalav12
from

Submitted on 06-11-2016

Amazing service, great food and rooms, super friendly crew, including Rafael, Ulysses, Tatyana, and Louis! Everyone always checking up on you. Very much recommended to friends and family. Very clean environment and very joyful. We had the privilege to be at the Mexican festival that they had and it was phenomenal. The food was to die for, with lots of dancing and games. Beach is less than a minute away. Beautiful views from the rooms, breathtaking sunsets. Fiesta Americana is the place to be! Th...
Amazing service, great food and rooms, super friendly crew, including Rafael, Ulysses, Tatyana, and Louis! Everyone always checking up on you. Very much recommended to friends and family. Very clean environment and very joyful. We had the privilege to be at the Mexican festival that they had and it was phenomenal. The food was to die for, with lots of dancing and games. Beach is less than a minute away. Beautiful views from the rooms, breathtaking sunsets. Fiesta Americana is the place to be! The spa was wonderful, very clean and worth your money, great place to relax and enjoy yourself. Thank you for making our vacation one to remember!
Read more

My sister and I stayed here in midOctober and I cannot say enough great things about this resort. Service was excellent thanks to Emilio! Food was superb and the setting was great. I am putting this resort on my list of places to return as I was able to rest and recuperate there as well as able to do the usual tourist things.

This place was perfect. Staff was super friendly and polite. Helpful with everything inside resort. I loved all the bartenders. They made my stay very welcoming. Manuel and Daniel, thank you so much. Definately going back to this resort.

This was our first time staying at an all-inclusive hotel. Fiesta Americana exceeded our expectations! The location is great, close to airport and downtown. There is only one buffet for breakfast and lunch/dinner is restaurant style dining, which I really loved!! The service was impeccable and the food was delicious and beautifully presented. The swim up bar was really fun too!! If you're lounging at the pool or beach area within the resort, there are servers that come around to make sure you ha...
This was our first time staying at an all-inclusive hotel. Fiesta Americana exceeded our expectations! The location is great, close to airport and downtown. There is only one buffet for breakfast and lunch/dinner is restaurant style dining, which I really loved!! The service was impeccable and the food was delicious and beautifully presented. The swim up bar was really fun too!! If you're lounging at the pool or beach area within the resort, there are servers that come around to make sure you have food and drinks. Rafael (Ralphie in the house!!), Ignacio, Luis, Gume at the pool, and Fabiola and Danny in the Lobby Bar, just to name a few of the ones who took extra special care of us. We stayed on the 8th floor facing the beach with a balcony and perfect view of the ocean and resort. We will definitely be back here for our next visit to Puerto Vallarta!!!
Read more

We've been to Puerto Vallarta many times and this hotel is by far the best hotel in the city. The main reason is their staff. They have the friendliest staff I've ever seen anywhere! We stayed at this amazing hotel for 14 nights and we would love to go back very soon. Location is great, you can walk to a shopping mall across the street or take a taxi for 60 pesos to Galerias which is a very nice shopping mall 5-10 min drive from the hotel. Downtown is not far but you can take a taxi for 80 pesos...
We've been to Puerto Vallarta many times and this hotel is by far the best hotel in the city. The main reason is their staff. They have the friendliest staff I've ever seen anywhere! We stayed at this amazing hotel for 14 nights and we would love to go back very soon. Location is great, you can walk to a shopping mall across the street or take a taxi for 60 pesos to Galerias which is a very nice shopping mall 5-10 min drive from the hotel. Downtown is not far but you can take a taxi for 80 pesos or walk for 30 mins. I wish I could remember the names of everybody who made our trip a fantastic experience but here's some of them: Rafael (coolest guy), Gume (Super Friendly) from Cevicheria, Rafael (9th floor), Manuel?(from Italian restaurant, I believe is Manuel but I'm sorry it it's not. He may remember my name Daniel and my friend Nick)
Puerto Vallarta is safe but you should always be careful no matter how safe it looks. Don't be scared but please remember that you are in Mexico so don't go walking around the city with fancy jewellery or expensive items.
Read more

We stayed a week for our honeymoon and had an excellent stay! The food and service was great. The hotel is beautiful. My only criticism would be on check out day we were told we had to checkout no later than 1pm and had our bracelets cut then. Our shuttle didn't come until 4pm and I noticed other people received a much later check out than us. Seemed to be some inconsistency with the policy which was disappointing. We also had massages at the spa and would highly recommend it!

We recently attended a conference at the Fiesta Anericana, the facilities for this were excellent and convenient. If you are planning on coming for rest and relaxation forget it! Constant construction on beach made the noise levels intolerable. Unable to use small rocky beach. If you are looking for Caribbean like waters do not come here. Also, music is blaring continuously. Can't get away from the noise unless you go to your room and Close the door. Service good and food is also good, but not e...
We recently attended a conference at the Fiesta Anericana, the facilities for this were excellent and convenient. If you are planning on coming for rest and relaxation forget it! Constant construction on beach made the noise levels intolerable. Unable to use small rocky beach. If you are looking for Caribbean like waters do not come here. Also, music is blaring continuously. Can't get away from the noise unless you go to your room and Close the door. Service good and food is also good, but not exceptional.
Read more

Waiters GUME, ROSALIO, MARCOS, ALEX & KAREN at the restaurants were exceptional. So friendly, went above and beyond to accommodate. Thank you
VINCENT & VALERIE were so great they also went above and beyond to make you feel part of their family. Thank you

I recently visited this resort for my honeymoon last week... I left speechless!! It was absolutely amazing! I first want to start off with the room service and our housekeeper!! Elena cleaned our room everyday, stocked everything we requested, and made beautiful and fun designs on the bed that we always looked forward to coming back to the room to see. The room was cleaned twice a day, which I loved as well! Next, I want to talk about the wonderful morning waiters at breakfast. Armando, Jesus, a...
I recently visited this resort for my honeymoon last week... I left speechless!! It was absolutely amazing! I first want to start off with the room service and our housekeeper!! Elena cleaned our room everyday, stocked everything we requested, and made beautiful and fun designs on the bed that we always looked forward to coming back to the room to see. The room was cleaned twice a day, which I loved as well! Next, I want to talk about the wonderful morning waiters at breakfast. Armando, Jesus, and the rest of the guys were such a delight every morning! The made sure the mimosas didn't stop coming. Isabel makes the most wonderful quesadillas and was so nice to talk to each morning as well! Next, the bikini bartender Ramano is the BEST!! not only is he such a hard worker, he always had a smile on his face. He made excellent drinks, and very quick, even when he was busy! Finally.. The grand finale... Rosa and Fabiola, the bartenders in the Lobby Bar MADE our trip! Every night we looked forward to going down and talking to them. There smiles and positive attitudes about everything were contagious. They made my husband and I laugh each and every night. What a great staff you have! I will never forget the resort and all its beautiful amenities or the wonderful people that made my honeymoon unforgettable. :)
Read more

Really really nice place to go!!! Awesome people that go above and beyond your expectations!! It's unreal how nice the staff are here! They know what you want with out even saying anything! This was our first time going on a hot holiday and I want to come back again so badly!!! Hopefully soon!!! I would recommend this to all my friends and family!

I had a wonderful trip recently to your hotel. The service was over the top. One particular staff member, Antonio Monroy, provided exemplary customer service and always did it with a smile. Thank you for a wonderful experience!
Debbie

The STAFF at this hotel make it the best hotel in PV. Every one of them strive to make your trip the best. Food is awesome. I do wish they had buffet dinner available though. We had to go out to Outback restaurant to get BBQ ribs, as we were never able to find them at the resort. Room was always cleaned and fridge was always replenished. Anything we requested we got. I would definitely return.

I admit to being very nervous about traveling to Mexico but this resort was worth it. From the moment you arrived, all the staff was super friendly, helpful and willing to help with anything. The rooms were cleaner than some American resorts I've stayed at, the views were beautiful and the hotel sat right on the beach! The cabana's are super comfortable and a great value! I can't remember the name of the staff member that took care of us there but he was super nice (had beautiful blue eyes) an...
I admit to being very nervous about traveling to Mexico but this resort was worth it. From the moment you arrived, all the staff was super friendly, helpful and willing to help with anything. The rooms were cleaner than some American resorts I've stayed at, the views were beautiful and the hotel sat right on the beach! The cabana's are super comfortable and a great value! I can't remember the name of the staff member that took care of us there but he was super nice (had beautiful blue eyes) and checked regularly. Jesus at the main open eating area was on top of everything and the chefs were great about cooking omelettes or quesadillas and there was a juice bar station as well. Neftalyi in front was super nice (probably spelled that wrong) and the friendly lady in the coffee/snack bar always had a smile on her face.
My only negative was Sergio who does the tours. I would definitely recommend checking around. We paid 3 times the price as friends of ours did for a city tour. They saw the same areas we did and they had a longer tour! When I questioned him about it afterward, he got very defensive and said he did nothing wrong. I was nice about asking him and was not unkind but obviously was not happy about the situation.
Read more

We had a great time at this resort. Food, service and help were all excellent. Our concierge Maria was a great help. Pool server Miguel was very attentive along with Sergoi, Jesus, Gerardo and Armando at the breakfast buffet every morning. The Rosato Italian restaurant had excellent food along with service. Look forward to coming back soon. May bring my whole family next time

From the moment that my wife and I arrived at the all inclusive resort,I knew we had made the correct choice.Extremely friendly and helpful staff were waiting at the entrance to accommodate us and see that we would have the experience that we had hoped for.The resort was very clean,both inside and outside on the grounds,and the room that we had was spotless.Our concierge,Mariana,was very helpful and ready to help us in any way that would make our stay more enjoyable.They had three upscale restau...
From the moment that my wife and I arrived at the all inclusive resort,I knew we had made the correct choice.Extremely friendly and helpful staff were waiting at the entrance to accommodate us and see that we would have the experience that we had hoped for.The resort was very clean,both inside and outside on the grounds,and the room that we had was spotless.Our concierge,Mariana,was very helpful and ready to help us in any way that would make our stay more enjoyable.They had three upscale restaurants in the hotel that we could eat at,Italian,Mexican or Asian.The Italian and Mexican eateries were delicious and served by excellent people who catered to your every whim.The Italian restaurant had Dorado(I'm sure I spelled that incorrectly),a tasty fish entree that tasted like halibut but better,excellent.I had the Tequila shrimp dinner at the Mexican restaurant that was also outrageously good.The breakfast buffet was a taste experience that changed items everyday to keep you interested and to make the guests want to come back for more.Our server,Segio,and his staff of Jesus,Gerurdo,and Armando,were at our beck and call to fetch us anything that we desired at our breakfast or lunch meals,great job men!We lounged around the pool,which was very well maintained,and enjoyed the company of other guests we had met from around the world.The hotel put on daily activities around the pool area that you could participate in,from cooking demonstrations,pool aerobics,dancing classes and many other fun things to keep you occupied.The cabana men were always available,asking you if you wanted a drink or some food brought to you,no request was denied.We have to give a special shout out to Rafael,Rock Star of the Fiesta Americana,who we had read about on Trip Advisor previously,a happy go lucky server that was always singing and dancing and willing to serve us anything that we desired,either by the pool or down on the beach cabanas.My wife had a "special" server she liked that worked in the seafood shack that we frequented named Joel or what he called himself,Leonardo DeCaprio,a handsome young man with a great personality.You heard the name DeCaprio called out many times when you were in the vicinity of the open air restaurant.The beach was clean and beautiful in front of the resort and the ocean was as warm as your bathtub water.We also noticed that the Fiesta Americana wasn't like many of the other hotels in the area as far as they only had nine floors as opposed to fifteen to thirty floors or more,I think that gave F.A. a better ambiance and feel that we just liked better.They also a have an abundance of palm trees and other flora on the grounds that give you that tropical feel.I would suggest that you stay on the fourth floor or higher so you can have an unparalleled view of the bay and sunsets over the palm trees,it is spectacular!The only negative that we had with the resort was that they played loud music in the lobby's bar room until the early hours at night,a little too much for us old folks,but outside of a small distraction like that,it was a fantastic trip and stay and we will be back again!
Read more

We were amazed by the friendly staff from the moment we arrived till the end of our vacation.Checking in was fast and easy The rooms were clean and comfortable. We stayed on the 3rd floor which was good but I would recommend to stay on the 5th floor or higher so you be up above the palm trees for a better view.. (No complaints from us staying on the 3rd floor tho). .This resort was clean and well maintained for an older hotel. The restaurants where great, and the buffet was great .We really enj...
We were amazed by the friendly staff from the moment we arrived till the end of our vacation.Checking in was fast and easy The rooms were clean and comfortable. We stayed on the 3rd floor which was good but I would recommend to stay on the 5th floor or higher so you be up above the palm trees for a better view.. (No complaints from us staying on the 3rd floor tho). .This resort was clean and well maintained for an older hotel. The restaurants where great, and the buffet was great .We really enjoyed the Mexican restaurant and our waiter Jairo was just suberb. Nevertheless the Rosato and Asian restaurants were great too (but Jairo and the atmosphere kepted us coming back.The shrimp tacos at the pool side restaurant were great.And for the "burger enthusiasts"the pool side grill was also very good.Can not say enough for the waiters around the resort They work there butts off and let me tell you they ROCK..Rafael the dancing king will keep you entertained all day long.And Carlos,Miguel "aka Brad Pitt",Emilio were class waiters. On the ball and made everyday a day to remember (Thanks guys ).We went for my wife's Bday and on that day those waiters and the lovely Blanca made it a memorable bday afternoon at poolside. We will never forget what you have done.That night we went to the Mexican restaurant and Jario and the staff there also went all out for my wife on her bday making this the BEST bday ever.Would also like to give out a big thanks to Elena our room service queen, she also added to that day with a surprise happy bday rice writing on the bed and and a shout out to the waiter that brought the champagne up to the room,To all that made my wife's bday the best ever,and to all staff that helped us in anyway,Thank you so much.We are honored to have you all as friends and will never forget.We will be back some day. ‚?§ Class act resort from start to finish. The only con we have to say is that the nightly entertainment could be better.
Read more

I had the most amazing experience at the Rosato restaurant. Arcadio, josue, Ricardo, hector and the chef Fabian made sure we had an excellent experience from beginning to end. Delicious food and presentation! Would definitely return and highly recommend. This was one of the best dining experiences I have had.
Gracias por todo chicos!!!!!

My wife and I spent a restful four days at the Fiesta Americana in early November and found it most enjoyable.. Rafael Pisoa the Concierge on the Club floor was exceptional and saw to our every need as did Rafael ??? who provided us cheerful and efficient beverage service while we lounged on the beach.
The front desk staff and restaurant staff was also welcoming, warm and friendly and the food in all of the restaurants on the property was delicious.
We can't wait to return.

My husband and I stayed for two weeks early November....this hotel was just awesome. Food was great, loved the staff, very accommodating. The servers took very good care of us...Sergio, Jesus, Gerardo and Armando made sure that we wanted for absolutely nothing. If there was something special you would request in regards to diet, they were more than accommodating..they all did a fantastic job.... We will definitely be heading back there again!

We had booked this hotel about a year in advance because of the reviews and ratings. The moment we arrived we felt like this was going to be an enjoyable 12 days. The staff went above and beyond to be helpful and friendly. After check in we were given our room keys after they had explained where everything was at and where we could get something to eat. We were approached by a lady that we assumed was time share. I think she was but before she could get into her speech I advised her we do not si...
We had booked this hotel about a year in advance because of the reviews and ratings. The moment we arrived we felt like this was going to be an enjoyable 12 days. The staff went above and beyond to be helpful and friendly. After check in we were given our room keys after they had explained where everything was at and where we could get something to eat. We were approached by a lady that we assumed was time share. I think she was but before she could get into her speech I advised her we do not sit through timeshare talks. We were never approached again.
I cannot say enough about the friendliness of all the staff. The food was good and always clean eating area. There was a bus stop just outside the hotel grounds, 5-10 minute bus ride to downtown, 50 pesos by taxi downtown.
Read more

We recently stayed at the Fiesta Americana Puerto Vallarta and can safely say it's one of the best hotels I have stayed at in such a beautiful part of Mexico! Staff were fantastic - friendly and helpful often going above and beyond with anything we asked for. Eliel picked us up from the airport and gave us lots of tips about the hotel facilities and entertainment as well as recommendations in and around Puerto Vallarta.
I have not stayed all inclusive before as tend to prefer not to be restric...
We recently stayed at the Fiesta Americana Puerto Vallarta and can safely say it's one of the best hotels I have stayed at in such a beautiful part of Mexico! Staff were fantastic - friendly and helpful often going above and beyond with anything we asked for. Eliel picked us up from the airport and gave us lots of tips about the hotel facilities and entertainment as well as recommendations in and around Puerto Vallarta.
I have not stayed all inclusive before as tend to prefer not to be restricted on food and drink choices but was very pleasantly surprised! There was so much variety at all the restaurants I didn't know what to choose! The Mexican and Asian restaurant were my favourites and great to have so much choice to order food around the pool and to the room.... Not to mention most premium brand of spirits!
Our room was fantastic with everything you would need including hair dryer, iron, usual amenities and a super comfortable bed......not to mention the hot tub on our balcony. All rooms have an amazing sea view and woke up one morning to see a pod of dolphins swimming past! (This happens most days I then found out). Towels were changed at least once a day and mini bar, toiletries replenished daily.
The spa is also worth a visit. We had a taster massage around the pool and then booked into the spa for the 80 minute couples massage which was well worth it. Staff were attentive and excellent at advising you what you need to do, wear and what would happen during your treatment. You can use the spa facilities prior to and after your treatment and the steam room, hot pool and plunge pool are amazing! Also treated myself to a manicure.
There enough going on each day to keep you entertained (Spanish lesson, aqua aerobics, poke, table tennis, fitness classes) but the daily activity planner is given to you so you can choose rather than being approached which was great.
The pools were great main pool with swim up bar can be lively depending on day/time of year but other pools are there if you prefer it a little quieter.
We visited with another couple who were renewing their wedding vows and had an amazing time doing so! Again, staff were helpful and made this a very romantic event for our friends. The ceremony was even filmed by drone! Amazing views, an amazing meal on the jetty after the ceremony and would recommend this to anyone thinking of getting married here.
Thanks again to all staff for making our stay so wonderful! We look forward to returning in the future.
Read more

This hotel is absolutely lovely, top to bottom. Great food, really great food, great liquor selection and amazing staff. Myram (our favorite bartender) was incredible, she's such a warm and sweet woman. And Rafael our waiter, was too much fun and very thoughtful. The Nakawe spa is luxury personified. The hot stone massage was magical thanks to the hands of my masseur Gilberto. Not to mention the exfoliation treatment, it left my skin so silky and smooth. I highly recommend this hotel, every room...
This hotel is absolutely lovely, top to bottom. Great food, really great food, great liquor selection and amazing staff. Myram (our favorite bartender) was incredible, she's such a warm and sweet woman. And Rafael our waiter, was too much fun and very thoughtful. The Nakawe spa is luxury personified. The hot stone massage was magical thanks to the hands of my masseur Gilberto. Not to mention the exfoliation treatment, it left my skin so silky and smooth. I highly recommend this hotel, every room is clean and has an ocean view.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaAwesome

digcamara
from

Submitted on 26-11-2016

Excellent service and great experience overall. The personal attention is greatly appreciated ; some issues were immediately addressed.
We also loved the special events ;the Mexican night was beautiful and we were served fresh fish which is an event in itself.

My daughter and myself just returned from a one week stay (from November 14th - 21st) at the Fiesta Americana. Originally, my husband and I had booked the trip for ourselves, and one week later we learned my husband was unable to go. We went to our travel agent at Sell Off Vacations, and they worked on our behalf with WestJet to change his name to our daughters. 12 hours before the flight, we had approval. Thank you Sell Off Vacations, and Westjet!
We had been watching for Fiesta Americana...
My daughter and myself just returned from a one week stay (from November 14th - 21st) at the Fiesta Americana. Originally, my husband and I had booked the trip for ourselves, and one week later we learned my husband was unable to go. We went to our travel agent at Sell Off Vacations, and they worked on our behalf with WestJet to change his name to our daughters. 12 hours before the flight, we had approval. Thank you Sell Off Vacations, and Westjet!
We had been watching for Fiesta Americana to come down to a good price, and booked. All the reviews we read on here, are excellent. And we have to agree!! This resort is amazing‚?¶.we have been to a few that we have enjoyed in PV, but the layout of this one is my favourite. Everything is within a small area, which we loved.
Check in was fast‚?¶.we asked for a double queen bed room, and they gave us 204. We had a view of the pool, which was nice. Rooms were clean, and comfortable. They do not have coffee machines in the rooms, but we took full advantage of the room service. 24 hours a day, with an extensive menu, we ordered coffee and breakfast every day. LOVED that option!! They were fast in delivering, within 20 minutes max, no matter what we ordered. The fridges are stocked daily with beer, pop, and plenty of water. We had a tub in bathroom, which was nice. Not all resorts offer that.
The pool was great‚?¶..even though it's not a big one, it seems to be spread out. For the first part of our week, we were able to find chairs where we wanted to anywhere. By friday, however, the resort filled up and it was hard to find chairs. But we usually found a single one to dump our things on, and jump in the pool. They even let you swim in the pool up to 9 o'clock‚?¶.which we also took full advantage of. We found it very hot and muggy even at night, so there was nothing better than jumping in that pool after supper. They do aqua size there during the day, which a lot of people partook in.
The food at this resort was amazing‚?¶and we seemed to have so many choices to pick from. The first meal we ate at was at La Cevicheria‚?¶..we had the fish tacos, which were very good! The Grill is the place we ate at the most during the hot days in the pool. They offer burgers (very good!) ribs, wings, french fries, nachos‚?¶.all very good. You can sit at the table and chairs they have set up, or eat at the pool chairs. They are very quick to clean up dirty dishes. You have unlimited a la carts at this resort. And we ate all 3. Rosato is the Italian one, which ended up our favourite. They have very good gnocchi and the filet melts in your mouth!!! Must haves! They also have 3 nights of big buffets they set up by the pool, and they are Italian night, Mexican night, and Taquiza bbq. The Italian night they had THE most amazing lasagna (which you can't get on their regular menu) ever. You can still eat at the a la carts on those nights, if you choose. To be honest, we never ate lunch or supper at the Chulavista buffet‚?¶too many choices elsewhere! Very good food everywhere, at all the restaurants on site.
The service‚?¶what can I say to tell you how great it was!!! They are very friendly, very accommodating, and it seemed like they had more than enough staff everywhere. We were never waiting long for anything. My daughter ended up staying up late, and sat at the pool bar talking with the bartenders, which she enjoyed every night!
We were not bothered whatsoever for timeshare, or points program at all, not sure if they just missed us or not? First time at a resort that we were not bothered!
There is a store in the Fiesta that sells munchies, clothes, souvenirs, smokes‚?¶‚?¶but there is also a huge mall across the street, which is like a Wal Mart, selling even liquor that we went to purchase a few things. There is also a flea market outside that mall. There is a bank machine on the resort, that gives out pesos. We took a cab from the Fiesta to the Malecon, which costs approx. 70 pesos.
I would recommend this resort in a heartbeat. In fact, I would like to go back and take my husband, because I know he would enjoy it. The best part is eating outdoors in most of the a la carts! Very comfortable, very good staff, very accommodating.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaRafael

Popstravels
from Saskatchewan, Canada

Submitted on 28-11-2016

Was great! Food was amazing, staff was amazing. Great for a family vacation!
Rafael was a great hard worker! So was Arcadio.
No issues at all, none of our large family we went with had stomach troubles or any issues.
Very impressed

The STAFF at this hotel are who make it the best, EVERY employee goes out of their way to make you feel welcomed. One of the best overall service experiences I have had anywhere. Stayed with my wife for a week mid November, during what I expect is near the end of low season, the resort never felt crowded, never waited anywhere for anything.
Check-in was easy, we had booked a standard room, but, when we arrived they had us booked into a family room, same price - just on the first floor....
The STAFF at this hotel are who make it the best, EVERY employee goes out of their way to make you feel welcomed. One of the best overall service experiences I have had anywhere. Stayed with my wife for a week mid November, during what I expect is near the end of low season, the resort never felt crowded, never waited anywhere for anything.
Check-in was easy, we had booked a standard room, but, when we arrived they had us booked into a family room, same price - just on the first floor. We were actually shown both the family and standard rooms and given a choice :) . Decided on the smaller room on the second floor thought it might be quieter. Hotel is located about 2.75 km north of the start of the Malec√≥n, 60-70 Pesos for a 10 min taxi ride, or about a 30 minute walk. Room was nice, very clean, but not over the top luxury wise, well stocked mini fridge, had a nice large balcony with a view of the pool and mountains in the background, too low a floor to see the ocean. Maid service was prompt and friendly, checked on twice a day I believe.
Every day started with a cappuccino happily made by Patricia in the coffee shop. Later, breakfast buffet had a full selection of delicious food with an egg station and fresh, hand made quesadillas. Lunch was varied, each day seemed to have a different theme, tacos al pastor, paella, fish market were some of the themes I remember. The restaurant dinners were excellent, only 3 or 4 restaurants were open for dinner, all √† la cartes, but all had a wide variety of dishes.
All of the food we had was exceptionally good and again the service was excellent.
The Bikini Bar near the pool was well stocked and the drinks were good, usually 4 or 5 types of Mexican beers in cans from and a couple on tap, Rogelio & Mayra (sp?) were always happy to serve you. Service around the pool was prompt and friendly too, Ignacio, Miguel, Rafael & Ramon, ensured your drink was never empty and even brought food from any of the restaurants including La Grille which had a selection of delicious burgers / wings / ribs, good for an afternoon snack.
A special thanks to Vincente whose Spanish and Dance lessons made our time even more memorable.
Also we appreciated that there is no smoking anywhere on the resort with the exception of a designated area near the theater away from everyone else.
Only a few negatives, and all minor: The pillows were not comfortable, though I never asked if I could have different ones so there may have been a choice available, and, as others have stated, the music throughout the pool area, though not offensive in any way, was sometimes louder than I would choose to have it. There are no coffee makers in the rooms, although there is 24 hour room service which we did use.
We would absolutely recommend staying at the Fiesta Americana and hope to return next year.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaDinner

Michael m
from Forest, Ohio

Submitted on 28-11-2016

This was a excellent meal, the waitress was great, we had the large margaritas, very big, very good, little expensive but enjoyed them. Had a great time here, atmosphere was excellent, good tasted great

I loved Fiesta Americana! The staff was so friendly and helpful, the beach was amazing-I think one of the best beaches along the strip. Fiesta Americana is family friendly as there are no dance clubs or anything like that at the resort however there are shows and live musicians all throughout the week for entertainment. The food is good and I suggest you try everything when you're there. Fiesta Americana has a lot of vegetation and when you're comparing the other resorts it probably has the most...
I loved Fiesta Americana! The staff was so friendly and helpful, the beach was amazing-I think one of the best beaches along the strip. Fiesta Americana is family friendly as there are no dance clubs or anything like that at the resort however there are shows and live musicians all throughout the week for entertainment. The food is good and I suggest you try everything when you're there. Fiesta Americana has a lot of vegetation and when you're comparing the other resorts it probably has the most palm trees beachside. Loved the ocean view from our room!
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaSo so

Anonymous Guest
from

Submitted on 29-11-2016

We have been to many all inclusives. I don't understand the great reviews for this resort. Yes, it was nice. Our fav thing was the pretty beds on the beach you could rent. Very cool. Other than that, meh. Also, if I had known in advance that they do not have nightly shows, we def would not have stayed here. We have been to a couple dozen resorts, all mid level or so, and all but this one had shows at night. :(

This was one of our first all inclusive resorts, although we have stayed at many first class resorts around the world. I must say in terms of accommodation and food, this resort is really only a four star. BUT a high range 4 star. Worth the money. The staff, service and grounds are lovely.
Ulises, Tiantang, Karen, and Melissa all went out of their way to help us. Also the bellboys German and Orlando excel in customer service. Overall the resort is clean, although in July it was pretty much at c...
This was one of our first all inclusive resorts, although we have stayed at many first class resorts around the world. I must say in terms of accommodation and food, this resort is really only a four star. BUT a high range 4 star. Worth the money. The staff, service and grounds are lovely.
Ulises, Tiantang, Karen, and Melissa all went out of their way to help us. Also the bellboys German and Orlando excel in customer service. Overall the resort is clean, although in July it was pretty much at capacity.
I would have to give the food only 3 to 4 stars. There are a few exceptions. The Tuscan soup and filet at the Italian restaurant are good. The Japanese restaurant had a few misses but was probably our favorite place to visit as it was calm and quiet and the extras, like the show the waiters put on at dessert and the extra drinks before dinner, were really special.
The afternoon buffet at the Chula Vista has some much needed salad (when you get sick of all that heavy food you initially gorge yourself on) BUT I have to say...the coffee at breakfast?? Really weak. They need to do something about that. I was looking forward to some nice strong Mexican coffee.
Having said that about the food I have to say this: The breakfast buffet has really cool extras, like Mexican hot chocolate and a spicy "coffee" that is very authentic and has its roots in Mexican culture. All the times I've visited Mexico and I've never had some of the food and authentic food offered at this resort! Loved trying all those things!! Thank you for the opportunity, Fiesta Americana! Also ask for fresh chilaquiles with an egg on top....yum!
For 40 pesos you can hop a cab and go the little shops that the cruise ships use (super cheap on the days the ships aren't in port). Ask for the Crown Princess shops.
Overall, I go to Puerto Vallarta, vs Cabo, because I want to go to MEXICO! NOT an American version of Mexico. I want to hear the music, taste the food, see the beauty of the beaches and engulf myself in the culture of Mexico....while feeling safe, cocooning, and still being a little spoiled ..lol!! And I absolutely got this at Fiesta Americana. We will be back.
Read more

Fiesta Americana Puerto Vallarta All-Inclusive Resort and SpaAverage

mmphx
from Mesa

Submitted on 01-12-2016

Booked partial view and got 2nd floor w/ view of a large palapa...‚?¶.after a bit of a struggle got 4 floor w/decent view....and lots of late / late music from the property next door.....food was very decent and most of the staff services were very good‚?¶...children at this resort were pretty well behaved........same old problems w/ people putting towels on chairs and leaving and weak drinks (at times) even when tipping.....‚?¶Many thanks to Lucia (front desk), Hector, Victor and Andres in res...
Booked partial view and got 2nd floor w/ view of a large palapa...‚?¶.after a bit of a struggle got 4 floor w/decent view....and lots of late / late music from the property next door.....food was very decent and most of the staff services were very good‚?¶...children at this resort were pretty well behaved........same old problems w/ people putting towels on chairs and leaving and weak drinks (at times) even when tipping.....‚?¶Many thanks to Lucia (front desk), Hector, Victor and Andres in restaurants...‚?¶...they made the stay nice!
Read more