I have paid for my domain, but the services are not working, what’s happening?

If
yours is a domain with extension other
than.it and .eu which has just beenregistered, transferred
or renewed, go to the Customer Area athttps://hosting.aruba.it, where you will find a list of all the domains connected to
your login.

Check if the domain in question is ‘Suspended’or being ‘Validated’.

Example image

If the
domain is suspended, all the associated services, including the email
accounts, will not be active.

If the domain is in the process of being verified, simply follow the
validation process to avoid getting the services suspended.

To
avoid getting your domain suspended or to reactivate a suspended domain, you
need to follow the verification process of the Registrant details, to confirm
the details of the owner.

The
verification process can be performed at any time, even after suspension; in this
case, once the verification process has been completed,the domain will be reactivated swiftly.

More
information on how to confirm the details of the Registrant are available in
the provided article.