Teller / Customer Service Representative - Part Time

A Financial Services Associate
is responsible for providing customers with high quality, prompt, and
professional financial services. As a single point of contact, performs a
variety of customer banking transactions and provides quality service to existing
and new clients in accordance with the rules, regulations, and guidelines of
the Bank. Participates in the development of client relationships by
cross-selling banking products and services as appropriate.

ESSENTIAL FUNCTIONS

Processes all customer related
financial transactions in accordance with the rules, regulations, and
guidelines of the Bank. Opens new accounts that include but are not limited to
savings, checking, certificates and IRAs according to customer needs.
Accurately prepares all required documents for completing the transaction.
Answers inquiries and provides information to customers in person, by telephone
and by mail on various accounts and other bank services. Assists customers with
routine issues and refers to management staff if necessary. Assists in the
achievement of branch sales goals by developing, setting and achieving personal
sales and referral goals. Proactively solicits and promotes new business by
actively selling Bank products, conducting sales activities and referring business
to other units of the Bank. Develops new and expands existing client
relationships by identifying current and potential client needs and by
cross-selling Bank products, participating in business development and CRA
related activities. Processes various customer transactions including but not
limited to cash, check and ATM deposits, withdrawals, check cashing, account
closeouts, loan payments; issues bank checks, and U.S. Savings Bonds
redemption. Balances cash drawer and prepares daily proof/settlement. Services
customer accounts, executes changes of address, ATM claims, and all other
account servicing requests. Opens vault and verifies cash shipments in
conjunction with leadership team member. Assists with ATM settlement. Provide
an exceptional customer experience by utilizing Bank service standards.
Performs special projects, and additional duties and responsibilities as
required. Where applicable and when performing the responsibilities of the job,
employees are accountable to maintain Sarbanes-Oxley compliance and adhere to
internal control policies and procedures.

EDUCATION AND
EXPERIENCE

High school diploma or
equivalent. Retail sales, customer service, cash handling experience preferred
OR minimum of one year of experience in a process-driven role handling credit
or financial transactions such as; billing analyst at a medical facility, auto
dealership, insurance practice or other comparable experience.

KNOWLEDGE, SKILLS AND
ABILITIES

Computer literate with general
proficiency in an application such as; billing, invoicing, cash management or
other workflow application. Customer service focused. Detail oriented.
Demonstrated multitasking skills. Strong communication skills. Critical
thinking skills. Ability to work well in a team environment.

ABOUT
NEW YORK COMMUNITY BANK.

Based in Westbury, NY, New York
Community Bank is a New York State-chartered savings bank serving customers
throughout Metro New York, New Jersey, Ohio, Arizona and Florida. At September
30, 2018, the Company had assets of $51.2 billion, deposits of $30.3 billion,
and stockholder's equity of $6.8 billion. New York Community Bank serves
customers through over 250 branches featuring a divisional structure: Queens
County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank,
Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community
Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and
Arizona. With a longstanding reputation of strength, stability and service,
NYCB is proud to be committed to the communities it serves. To learn more about
the NYCB Family of Banks visit us at www.MyNYCB.com .

Branch
Out and help recruit
top talent for NYCB through the employee referral program. All NYCB employees
are encouraged to submit referrals. Locate top talent right in the community
where you live, work and play. Amazing individuals are all around be sure to
let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity
employer that prohibits discrimination in hiring or terms and conditions of
employment on the basis of race, color, age, sex, national origin, ethnicity,
religion, marital status, disability, military status, veteran status, domestic
violence victim status, gender identity or expression, sexual orientation,
genetic information or any other classification protected by the federal,
state, and local laws and ordinances.

This policy is applicable to
all terms and conditions of employment including, but not limited to:
recruitment and selection, promotion and demotion, transfer, training and
development, compensation, benefits, leaves of absence and termination. When
necessary, NYCB will reasonably accommodate employees and applicants with
disabilities or with religious requirements necessitating accommodation.

In addition, NYCB complies with
all applicable laws which govern nondiscrimination in employment in every
location in which NYCB does business.

Interested in working for New York Community Bank?Take the first step by joining our Talent Network today!

Do You Need Accommodation?

Follow us

NYCB is an equal opportunity employer that prohibits discrimination in hiring or terms and conditions of employment on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information or any other classification protected by the federal, state, and local laws and ordinances.

This policy is applicable to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. When necessary, NYCB will reasonably accommodate employees and applicants with disabilities or with religious requirements necessitating accommodation.In addition, NYCB complies with all applicable laws which govern nondiscrimination in employment in every location in which NYCB does business.