Conditions A to Z

Notice Board

Appointments may be made by telephoning 020 8863 3333 or by calling in at the surgery. Telephone lines are open from 8:00am to 6:30pm Monday to Friday.

Appointments can also be booked through the Online Service. (N.B. you must be registered to use our online service – please enquire at Reception)

1. Pre-bookable Appointments

Routine appointments may be booked up to one day ahead.

Commuter Surgery– Tuesday 6:30pm to 8:50pm – These appointments may be pre-booked up to six weeks in advance.

2. Same Day Appointments

May be booked by speaking to a Receptionist

3. Duty Doctor

A Duty Doctor is on call daily to deal with emergencies which otherwise cannot wait until the next day. These appointments are booked on the day but once we have reached our capacity, you may be asked to go to the walk-in clinics at the Pinn Medical Centre, Alexandra Clinic or the Urgent Care Centre at Northwick Park Hospital. (See details below)

4.Telephone Consultations

All urgent telephone enquiries are dealt by the Duty Doctor. If you feel that your problem can be solved by talking to a doctor, then let the Receptionist know and they will arrange for a doctor to call you back. If you need to speak to a specific doctor, please be aware that you may not receive a call back on the same day but will be returned within two working days

Reception staff will make every effort to book you an appointment with the doctor of your choice but if this is not possible, you will be offered an appointment with another doctor.

For follow-up appointments, it may not always be possible to see the same doctor but as your records and results can be viewed in surgery by all clinicians, your review can be carried out by any doctor at the practice.

Need an urgent GP appointment?

If you urgently need to see a GP and cannot get an appointment at the surgery, go instead to one of the walk in services putting on extra appointments.

Over 65, Diabetic, Asthmatic (espeacially children), have Chronic illnesses, Heart or Kidney problems, Pregnant or are a Carer.

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ON-LINE ACCESS

Patients can now book or cancel Doctors' appointments using the online service; you can also order your repeat prescriptions online. The service is accessible during normal working hours as well as when the surgery is closed.

If you have not already registered and would like to apply for online access, please fill in a contact sheet which can be obtained from the appointments section on the website or picked up from Reception.

By 31st March 2015, patients will be able to access their medication history and allergies using the Online Service. This means that you will be able to view a summary of your records relating to medication, allergies and adverse reactions.

PLEASE NOTE THAT YOU NEED TO ALLOW THREE WORKING DAYS FROM REQUESTING YOUR REPEAT PRESCRIPTION BEFORE IT WILL BE READY FOR COLLECTION FROM THE MEDICAL CENTRE OR PHARMACY OF YOUR CHOICE.

PRESCRIPTIONS MAY BE REQUESTED:

BY FAX: 020 8901 3307

BY EMAIL: ermce84009@nhs.net

IN WRITING BY POST OR IN PERSON AT RECEPTION
(please use the tear off portion of your previous prescription where possible)

Electronic Prescription Service (EPS) is now available at the Medical Centre. Please contact your preferred pharmacy if you would like to use this service. For more information, go to www.connectingforhealth.nhs.uk/eps

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ARE YOU A CARER?

Do you look after someone who is ill, frail, disabled or has mental health problems?

If so, you are a Carer and we would like to support you. Please complete the Carers Identification Referral form available from Reception.

Harrow Carers is a UK registered charity supporting unpaid carers and their families in Harrow. For more advice and information, please call 0208 868 5224 or visit their website www.harrowcarers.org

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MINOR INJURIES

We are able to offer treatment for minor injuries including minor cuts which require gluing or suturing. This may avoid you having to go to A&E or the Urgent Care Centres.

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Need an urgent GP appointment?

If you urgently need to see a GP and cannot get an appointment at the surgery, go instead to one of the walk in services putting on extra appointments.

The urgent “walk-in” appointments don’t need to be booked in advance and are available

7 days a week from 8am to 8pm

For more details contact reception

The urgent “walk-in” appointments don’t need to be booked in advance and are available

Doctors

Surgery Times

We run a full appointment system. The surgery is open from 7.30am - 6.30pm Monday to Friday.

To accommodate patients who find it difficult to make an appointment because of employment or other commitments and to conform to Government requirements, there are two doctors and a nurse on a Tuesday evening with a health care assistant also in attendance on alternate weeks. Please note that both these clinics are pre-bookable appointments only.

The Tuesday evening commuter surgery is from 6.30 to 8.50pm. The doctors run this clinic in rotation.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.