Resume:

Dedicated professional with over 15 years' experience, knowledge of business principles and processes for providing social and personal services, specializing in outstanding customer service. Seeking an opportunity for growth and development within a respectable organization.

Resolve or report candidate issues with urgency according to Client's practice, report any occurrences outside company guidelines to corporate/management determined by following the SOP.

Secure all computer software and hardware in the test center at all time, including rebooting computer servers, restarting test, and resetting passwords as necessary

Maintain and apply expert knowledge of test center policies, practices, and procedures while remaining professional and discreet about candidates scores and personal information shared with me as the TCA

Corresponded with doctors/nurses to answer test inquiries, give turnaround times for tests, provide lab results, add or remove tests ordered, and also transferred clients over to dispatch for stat or routine lab pickups, to include manually faxing/E-faxing/Emailing/ or sending electronic printer test results to clients office

Documented client's account identifying the contact person's name & title before releasing results, and prepared documents to be completed, such as Missing information forms, NOTP(Non-ordering Treating Physician) forms, Mislabeled and unlabeled forms needed for lab test, forms client needs when there is information missing or incorrect.