Pricing Policies and Shipping

SHIPPING

Shipping costs vary; express and ground shipping options are available. Depending on brand agreements, some bikes and other product may not be available for shipping. Feel free to call to clarify about shipping or other costs. We are happy to help.

DETAILS: Orders usually ship within 48 hours of being placed. Shipping is 2-day mail; express delivery is available for an additional fee. Some exclusions may apply. Please note that most bicycles do not qualify for delivery without an in-store purchase; contact us for details. Sorry, we do not ship outside of the U.S. at this time.

Looking for information on packing a bike for shipping? Bike boxing is one of the services offered by our full-service repair shop. For the best shipping rates, we recommend using bikeflights.com.

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

PRICES AND INFORMATION

Bicycle Habitat prides itself on the accuracy of our web site, but occasionally there are pricing and/or merchandise errors. No order is final and accepted until checked by our in-store staff. You will be notified if an an error has been identified. In no event will your credit card be charged until the merchandise is shipped. If you are picking the merchandise up in our store please bring your credit card and you will charged at the time of pick up.

We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

IN-STORE PICKUP

Almost all items on our website qualify for free in-store pickup (no delivery charges.) Once your order has been placed, we will call or email when it is ready for pickup. Most orders will be ready within one business day; however, please keep in mind that some items may require additional processing time to transfer from our warehouse, or for assembly. If you need an item right away, please call us. Unless special arrangements are made in advance, orders must be picked up within 15 days or incur a 10% restocking fee.

PRIVACY & SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

TRAVEL / SHIPPING

If you are traveling, we can help you box, ship and/or build the bike. Contact us with details of your travel.