Livestorm Software

Livestorm is a webinar software designed for freelancers and small to midsize businesses. Users can access the system from any browser, on mobile or desktop. It also provides audience segmentation, analytics, and native integrations with Slack and customer relationship management applications.

Livestorm can be used to present product demos, customer training, online courses, webcasts, interviews and live events. Users can simultaneously chat with other attendees of the webinar. The emailing tool enables users to import contacts and send invites to them for the webinar.

With Livestorm analytics, users can analyze all their data, create polls during the webinar and capture the source of registrations.

Livestorm has built-in translations for emails, webinar rooms and landing pages. It supports French, English, Korean, Russian, Danish, Spanish and Portuguese. Support options include FAQs, a knowledge base, online support and video tutorials.

Dashboard

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Supported Operating System(s):Web browser (OS agnostic)

70 Reviews of Livestorm

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November 2018

November 2018

Makes Webinars Easy and Intuitive

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Livestorm makes it easy to set up professional webinars very quickly. The complexity is low so you get to focus on the content not on all the stuff behind the scenes. The feedback from our customers was great as well. We never had a webinar fail or had technical difficulties either.

Pros

- Easy to get started
- Quick to set up
- Works great in the browser without the need to set up lots of software
- Interface is very streamlined

Cons

- Analytics could and should be improved
- More flexibility and control over invite emails
- Some smaller additional features

You got almost everything that you need to make a modern webinar

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LS is very user-friendly, even some of my colleagues that are first time playing with it, they can easily get it done.

Running LS don't need to install anything, just need a chrome browser (or a modern browser as claimed) can do. This is very important for me, as most of my corporate clients don't let their staff to install plug-ins or add-ons or software into their PCs, so web-based is actually a great advantage for me.

Sharing or inserting a media file is easy and convenient too, I can do it during the webinar. Unlike some other platforms that I need to upload all media files to the system in advance, and I can't add files during the webinar. So LS did a great job on this.

Pros

LS is very user-friendly, even some of my colleagues that are first time playing with it, they can easily get the job done.

Cons

LS should empower the polling feature, at least let the voters to change his answer, you know, sometimes voters may accidentally clicked the wrong ones.

Great, user-friendly product that serves our business needs

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Very intuitive and easy to use. Lots of customisation options available which works well for us. Automated emails and reminders are really useful, and again, can be customised to suit us. Customer support is great and has been on-hand throughout to help.

Cons

Would be great if the session filters stayed in place until amended, as they revert back when navigating away from the page. Would also be useful to see exactly what time an attendee joined and left the webinar, rather than just a percentage attendance rate. And an Intercom integration would be a big bonus :)

Cons

Great for basic webinars

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Everything is visually very clean and appealing. I've received many comments from team members and clients commenting on how nice the emails and landing pages look. I also love that the email sends are automated (unlike some softwares where you have to schedule/send) as it takes tasks off my list! The software is also easy for new users to pick up.

Cons

I've had some issues with only allowing one person (the host) to start and end the webinar session, and wish that was available to speakers as I'm not always able to start the webinar! I also wish that attendees could speak without being invited on stage, which is accomplished in the meeting room but the meeting room doesn't allow for those amazing emails sends mentioned above.

All I needed from webinar software out of the box

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We educate our customers running webinars on a monthly basis.

Pros

It guided me through the creation and suggested things that I did not think of earlier. Invitation built-in, analytics is clear, follow up built-in, recording is automatic, sharing screen/videos is easy. I set my webinar withing minutes.

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Really good product but seriously lacking support

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It's a great software for the price, especially since I've found other webinar platforms to be clunky and un-reliable. If they could just solve the issue of support during US work hours, it would make it perfect.

Pros

The interface is easy to navigate and we've had no drop-off time during webinars. I especially LOVE all the UTM and meta data that comes with each registration, making it easy to track what channels are performing well to drive webinar traffic.

Cons

ALL their support is based in France! Which is crazy since their product is available internationally. US teams should not need to wait over 24 hours for answers to quick one-off questions. This is particularly problematic when it's the day of the webinar and we need technical assistance ASAP.

Review Source: Capterra

Response: Livestorm, Livestorm

Date: September 2018

September 2018

Hi there,

Thanks for rating the Livestorm product so positively. We're glad that you are enjoying webinars with Livestorm and will do our best to improve all aspects of our product.

You're correct in saying that we currently do not have a team-member handling support in the US timezone. As you say, our customers are everywhere in the world and that includes the US, so it's definitely something we're looking to change.

We still do our best to reply to customers in a timely fashion, even outside of our business hours. Our median response time is under 20 minutes (13min in the past week to be precise), for all customers, including those in America.

With that said, sometimes, customers will experience waiting times, and I'm sorry this was your experience. I hope you'll trust me when I say we're doing everything we can so it doesn't happen to you again.

As a reminder, our support docs are available at all times and cover most of the commonly asked questions.

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Pros

No software installation is required to participate to a webinar. It is very important for us as we do B2C webinar, the service must be very simple, and Livestorm is !

Cons

I found the first pricing threeshold a bit high for small companies not sure about webinar, but after our first one I'm sure I'll make the most of it now, organizing more webinars. And there's a free trial version to test it.

A great webinar solution

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Pros

- A great online customer service, an online chat to ask all your questions with an almost immediate response
- Very intuitive and easy to use for beginners
- Lots of funcitonalities that allow to follow all the key indicators of your webinars

Cons

The plateform is exactly what I was looking, so I don't have anything I dislike about it

We found this webinar platform to be perfect for live-streaming educational videos.

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The platform helped retain 100% of our audience during the webinar. The customizable registration page and pre-built email notifications are terrific .

Pros

The Livestorm team provided excellent support getting started upfront, the video tutorials were very useful to learn how to use the platform, and ultimately, we found the quality of the presentation was excellent.

Cons

The only shortcoming is the lack of ability to use PowerPoint slides with the webinar. PDF files work but the resolution needs improvement.

Review Source: Capterra

Ken from PIM

May 2018

May 2018

Livestorm is excellent. They stand behind a product.

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Ease of use. I like working with companies that have a beating heart behind it. Not corporate but real people that care deeply about giving you a great product. Want you to succeed and want all forms of feedback to get better. A great company with a beating heart.

Had a positive experience in using this tool.

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This tool Saved lot of time and money.

Pros

Very user Friendly tool. Attendees can join the webinar in a simple way. Customer service is awesome. The recording feature is awesome, where recordings can be used for future reference. It can be setup easily.

Cons

I feel that it is costly and Small organizations cannot afford to buy. This is the only cons i have.

Review Source: Capterra

Response: Livestorm, Livestorm

Date: May 2018

May 2018

HI Pranay, we're glad you're enjoying your time using Livestorm! And particularly on user-friendliness and customer service, as these are 2 very important focuses for us that we thrive to improve every day.

We try our best to make Livestorm accessible to organisations operating on a tight budget and even ONGs. So I'd suggest any smaller company reading this, to email us for more details about our specific pricing programs :)

Thank you again so much for your kind review.

Best,
Thibaut

Moris from Moris Hasky

May 2018

May 2018

Great software and smooth video and excellent audio

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Pros

Easy to use, connect and great quality overall. Service is good as well.
You receive followups email all the time. You can sense that they are really interested in you, and be knowing if you are doing fine.

Cons

Can't think of anything. I mean, the first time I used it I was a bit lost and could not find the Start Webinar option. Maybe They could have had it bigger or vibrate or something.

Review Source: Capterra

Koen from Officient

May 2018

May 2018

Really easy to use, handeling almost everything for the webinar

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Pros

That it takes care of subscriptions of users, analytics, ... Livestorm sends our users automatically mails that they can add the time slot to their calendar. An hour before it reminds them, and 5 minutes before to go to the webinar also that it sends the recording to everybody. (show ups and no shows)

Cons

I do have some small hick ups in the webinar experience when using the beta HD feature. But the team responds well and helps me quickly.

Review Source: Capterra

Louise from channelcentral.net

May 2018

May 2018

Why didn't I use this sooner!

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Everything from the industry leading products for a fraction of the price!

Pros

Monthly payment - can cancel at any time and just pay when you need it!
User interface is very intuitive
Has most of the key features of "Superior Software" for a fraction of the cost
Customer Service team are friendly and helpful
The translation engine is superb for setting up webinars with our overseas customers

Cons

You cannot record from a media file, just a shared window.
You can only have one host on a license (however the great workaround given is that you can share your login details and 'the host' can change the name to their name).

Review Source: Capterra

Response: Livestorm, Livestorm

Date: May 2018

May 2018

Hi Louise and thank you for your review! About recording on media files, we wanted to clarify that it is currently possible (on beta, and we keep testing it extensively). We can activate it on your account upon request, just email hello@livestorm.co to ask us about it!

Team-wide accounts are also in the works, but we'll need more time to get it to a point where we can activate it for our users.