Marketing Description:

This program is designed to give you insight into the execution of employee training and the customer service standards that are being practiced in your establishment. One of our experienced Bravo Zulu consultants will be hired by your managers, on your recommendation, and will go through your current training program. This unique approach offers you a candid snapshot of how your restaurant is being run; without the staff and management knowing they are being evaluated, we can effectively uncover any “weak links” or cracks in your current programs. While experiencing your training first-hand, we will take careful notes on all aspects of the daily operations from specific employee conduct through to the overall process. Our findings are compiled into a detailed report that will provide you information on your employees, your training program and your guests’ experiences.