Managed IT services London

IT Outsourcing Guide for 2020

What will you learn?

IT sector
trends to
consider before
outsourcing

How to get
the most from
your IT services
partner

Common
outsourcing
mistakes and how
to avoid them

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Everything you need from your managed service provider

Our services can be delivered seamlessly to either provide a complete outsourcing service, or to compliment an existing in-house IT function, providing you with everything you need from your managed services provider.

Leading the way in IT managed services

For over 20 years Wavex has been delivering managed IT services in the categories of IT support, cloud and IT security. Each service is built around the individual requirements of our clients and their staff. Our certified engineers, backed by our unique technology, APEX platform, deliver exceptional levels of responsiveness and accountability.

This seamless blend of technology and our highly skilled and qualified engineers allow us to deliver a fully-managed IT service of unparalleled quality and flexibility.

Flexibility to suit your needs

Some clients use our technology or IT managed services to enhance the capabilities of their existing IT team and other organisations, without in-house IT expertise, use us as their sole IT function.

Whether you are looking to leverage the power of Microsoft Azure, reduce costs through automation, provide first level IT support services, or wish to outsource everything, the range of Wavex IT managed services should cater to your requirements.

Available to help 24/7

Our IT managed services are available 24/7 to keep your staff productive and your systems operating with minimal risk.

IT Services to minimise risk

Wavex is ISO27001:2013 (the full organisation is covered). Unlike many IT support providers in London, Wavex is assessed by Certification Europe a UKAS accredited certifier. UKAS is the only UK government accredited body for ISO27001.

Our proactive technology, Life-Signs, tirelessly assesses your back-office system performance to provide an early indication of failure. Our vulnerability platform, APEX®Secure, reviews every single device against a growing number of vulnerabilities. And our MonX platform continually measures the end-user experience.

These are a few of the many unique benefits our clients value; which all help to reduce cyber threats, keep their staff productive and systems operating without interruption.

Our managed IT services by numbers

517

2,699hours

1,663

positive feedbacks from customers (last 6 months)

0.3seconds

fastest request resolution time*

*Using our ANA platform.
Results as of December 1st 2019.

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IT Outsourcing Guide for 2020

A definitive guide to IT outsourcing. This whitepaper unveils the latest IT trends and some of the best kept secrets of IT industry to help you choose the right IT partner and make the most of your IT spend.

A company cannot function efficiently without strategy and direction, both of which are easy to lose sight of when immersed in the day to day demands of running a corporation. With the responsibility of heading the company culture as well as leadership management, it is paramount that clarity in how the company is performing is available at the touch of a button.

Without thorough analysis of workflow in each department and indications of where the obstacles within the system occur, it is impossible to improve the company’s performance. This is where your IT managed services provider can help you with insights and make your business more productive.

In today’s digital world, employees expect anywhere any device convenience. This convenience however, bring a security threat to the table. Your IT partner can ensure that security is never compromised when empowering your mobile workforce.

Managed IT services lets you outsource your business-critical applications to an expert IT partner who can monitor your IT infrastructure and act when something is suspicious. If you are able to choose the right IT partner, the end result will be a flexible, managed cloud solution that is tailored to your exact business needs in a way that leaves you better prepared to deal with the challenges of modern business.

In an effective managed services relationship, you can benefit from predictable pricing and the ability to focus on core business concerns rather than IT management chores.

Your IT service provider conducts regular security scans to identify potential threats and prevent them from becoming actual problems.

Wavex is an award winning managed IT service provider in London. Our managed IT services includes everything you expect from your IT services provider.

It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider. Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes. A better approach is to outsource your IT needs to one supplier who can take care of your IT function from concept to completion.

Industry experience

Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.

Technical expertise

You can use different operational performance metrics to measure your supplier’s technical expertise. Metrics such as on-time delivery, quality, lead times, SLA hit rates and average response times will give you a fare idea of their competency. If you already know where your company is on the managed service needs spectrum, you’ll be able to better assess if the prospective MSP is a good fit.

Customer references

The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.

You should look for customer testimonials or case studies and shouldn’t be afraid to ask the prospective supplier for a short list of past clients to call on. This research ahead of time can lead to a more successful partnership in a long term.

Local presence

Location is one of the most important factor when shortlisting your IT services provider. Another factor that may have a weight in your search in finding the right MSP is their typical on-site response time. In the event that an installation or implementation requires on-site technical assistance you’ll want to know the answers for all of these situations.

It is important that your IT managed service provider understands that technology is supposed to solve business problems. They should be able to help you align your IT support function with your overall business strategy and act as a propeller in your growth. But this can only happen if you have outsourced your IT function one service provider.

Many businesses often fell in a trap of appointing multiple managed services providers to meet various needs which is not recommended, as this approach can be costly, complex, and can slow down your processes. A better approach is to outsource your IT needs to one supplier who can take care of your IT function from concept to completion.

Industry experience

Finding a supplier that can consistently deliver on time is extremely important. Look for experienced suppliers who have been in the business for a long time and have a strong track record of delivering results.

Technical expertise

You can use different operational performance metrics to measure your supplier’s technical expertise. Metrics such as on-time delivery, quality, lead times, SLA hit rates and average response times will give you a fare idea of their competency.

If you already know where your company is on the managed service needs spectrum, you’ll be able to better assess if the prospective MSP is a good fit.

Customer references

The key is to identify that your prospective supplier have positive reviews in the areas you need them. Customer testimonials and endorsements from happy customers who have worked with the supplier are important and you should always ask for references when choosing a supplier before outsourcing your IT function. While any supplier can list the reasons why they are a qualified partner, only the quality ones will have great customer references to share.

You should look for customer testimonials or case studies and shouldn’t be afraid to ask the prospective supplier for a short list of past clients to call on. This research ahead of time can lead to a more successful partnership in a long term.

Local presence

Location is one of the most important factor when shortlisting your IT services provider. Another factor that may have a weight in your search in finding the right MSP is their typical on-site response time. In the event that an installation or implementation requires on-site technical assistance you’ll want to know the answers for all of these situations.