Online Parental Controls and PINs

Introduction

XFINITY TV offers online Parental Controls you can set up and customize in order to restrict what your children can watch online with the XFINITY TV Go website, TV Everywhere and on mobile devices with the XFINITY TV Go app.

For the XFINITY TV Go app, you can follow the instructions below to create a PIN, or you can log in to the app to set up your Parental Controls and your PIN directly in the app by going to Settings and selecting Parental Controls.

** You may need to read the COPPA Opt-In Information and select if any of your secondary users are under the age of 13. If you wish to, you can click the skip this form link and you will be taken directly to set up Parental Controls. If you have secondary users who are under 13, read through the information and click Continue to Form. Select which secondary users are under 13 and enter your Digital Signature and check the box that you agree on the information stated. Click Submit.

Your Parental Control PIN

You need your Parental Control PIN to edit or turn off the XFINITY TV Go website, TV Everywhere and XFINITY TV Go app restrictions. If you forget the one you set up in Step 4 of Set up XFINITY TV Online Parental Controls, you can have it emailed to you.