Bell Atlantic stock certificates remain valid and should not be sent in for exchange. We do, however, encourage you to take advantage of Book- Entry, which allows shares to be issued in statement based ownership. Shareowners can send their certificates with a letter of instruction requesting to have their certificates deposited into a Book-Entry account. When sending certificates in the mail, shareowners should use registered mail insured for 3% of the market value of the shares. Certificates should be mailed to:

If you are still holding GTE stock certificates (even if they are lost or misplaced), they must be exchanged for you to receive the merger consideration and accrued dividends on those shares. Please contact Computershare at 1-800-631-2355 for further instructions.

If you are still holding NYNEX stock certificates (even if they are lost or misplaced), they must be exchanged for you to receive the merger consideration and accrued dividends on those shares. Please contact Computershare at 1-800-631-2355 for further instructions.

Book-Entry ownership is a service offered under the Direct Registration System (DRS) that allows shares to be issued in a statement-based form of ownership without having a physical stock certificate. There is no fee to participate in Book-Entry, and shareowners do not have to be enrolled in dividend reinvestment to benefit from Book-Entry ownership. Book-Entry ownership eliminates the worry and responsibility of keeping track of stock certificates, as well as the time and expense of replacement if they are lost or misplaced.

Yes, shareowners can receive their dividends in cash, via check or direct deposit, or through dividend reinvestment. Book-Entry does not require dividend reinvestment. For more information, please call 1-800-631-2355 or visit computershare.com/verizon.

Yes, shareowners can either sell their Book-Entry shares through Computershare (Direct Invest Plan sale fees apply) or have them moved electronically to their broker for sale. For more information, please call 1-800-631-2355 or visit computershare.com/verizon.

Unlike stock certificates, the Book-Entry Direct Registration Confirmation Statement is not a negotiable document, so there is no replacement fee. Shareowners can request replacement statements at any time by calling 1-800-631-2355.

If your shares are registered directly in your name with the Company’s registrar and transfer agent, Computershare, you are considered a shareowner of record with respect to those shares. If your shares are held in a brokerage account or bank, trust, or other nominee, you are considered the “beneficial owner” of those shares.