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Shop policies

Last updated onMay 22, 2017

Thank you for stopping by our shop! After a brief hiatus from Etsy, we have returned and are thrilled to offer our yarn and fiber to folks both here and our stand alone website. We hope you find something you love and as always, if you ever have any questions, please don't hesitate to contact us.

Accepted payment methods

Visa

Mastercard

American Express

Discover

Apple Pay

Klarna

Sofort

Ideal

Paypal

GiftcardAccepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

All items are photographed as accurately as possible, but as computer monitors differ, some colour variation may occur. If for any reason you are unhappy with your purchase, returns are accepted with 7 days of the purchase date. Please note - Items MUST be returned in original condition - yarn in the original hank, fiber unstripped. Upon receipt of the returned item I will process a full refund minus the cost of shipping.

Payment

Payment is expected at the time of purchase. Unless otherwise agreed upon, if payment is not received within 24 hours the item will be relisted.

We accept payment through PayPal and Etsy Direct Checkout.

Shipping

Items will be shipped the first business day after payment is received.

All shipping is done through the United States Postal Service with Delivery Confirmation to locations within the United States. I make every effort to ensure that your items will survive the journey. However, I am not the USPS and cannot be responsible for any loss or damage that may occur in transit. If you want to insure your shipment, please ask!

Orders will be shipped to the confirmed Paypal address. Please confirm that your Paypal shipping address and Etsy address match prior to final checkout.

Additional policies and FAQs

IntoTheWhirled's studio is located in a smoke free home.

All dyes are custom mixed; although my notes tend to be on the obsessive side - I cannot guarantee that colors will match from dyelot to dyelot. If you need a quantity larger then what is available - please EtsyConvo me for a custom order.

Please note that in addition to the love of my life, I share my home with one dog (Delilah) and one cat (Ignatius). Although the critters are not permitted in the studio, I cannot guarantee that stray hair has not made its way in. Please if you have any allergies and choose to purchase from IntoTheWhirled; take the necessary precautions to ensure your safety.