What Does An Engagement Manager Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider

Plan and direct the installation and maintenance of computer hardware and software

Ensure the security of an organization’s network and electronic documents

Assess the costs and benefits of new projects and justify funding on projects to top executives

Learn about new technology and look for ways to upgrade their organization’s computer systems

Determine short- and long-term personnel needs for their department

Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists

Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

Show More

Show Less

How To Become An Engagement Manager

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analyticalskills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

The national average salary for an Engagement Manager in the United States is $131,034 per year or $63 per hour. Those in the bottom 10 percent make under $96,000 a year, and the top 10 percent make over $178,000.

Real Engagement Manager Salaries

Job Title

Company

Location

Start Date

Salary

Engagement Manager

Infosys Limited

Newark, CA

Oct 17, 2016

$212,477

Engagement Manager (Management Consultant)

McKinsey & Company, Inc. United States

Palo Alto, CA

Jan 03, 2016

$206,404

Engagement Manager (Management Consultant)

McKinsey & Company, Inc. United States

Dallas, TX

Mar 22, 2016

$204,109

Engagement Manager

Infosys Limited

Newark, CA

Sep 25, 2016

$188,255

F&R Engagement Manager II

Oliver Wyman, Inc.

New York, NY

Feb 23, 2016

$187,491

Engagement Manager (Management Consultant)

McKinsey & Company, Inc. United States

New York, NY

Jun 01, 2015

$186,327

Engagement Manager

Infosys Limited

Ridgefield, NJ

Apr 19, 2015

$186,133

Engagement Manager

Infosys Limited

Ridgefield, NJ

Jun 06, 2015

$186,133

Engagement Manager

Infosys Limited

Ridgefield, NJ

Jun 16, 2016

$186,133

Engagement Manager

Infosys Limited

Eagan, MN

Feb 23, 2016

$186,131

Enterprise Service Engagement Manager III

Mphasis Corporation

New York, NY

Aug 01, 2015

$184,059

Enterprise Service Engagement Manager III

Mphasis Corporation

New York, NY

Sep 13, 2016

$184,059

Enterprise Service Engagement Manager III

Mphasis Corporation

New York, NY

Jul 20, 2015

$184,059

Engagement Manager

Oliver Wyman, Inc.

New York, NY

Aug 22, 2015

$180,000

Engagement Manager (Multiple Positions)

Headstrong Services LLC

Danville, IL

Jan 09, 2016

$149,094

Engagement Manager

Infosys Limited

Phoenix, AZ

Jun 19, 2015

$147,392

Engagement Manager

Infosys Limited

Quincy, MA

Apr 13, 2015

$146,398

Engagement Manager

Infosys Limited

Quincy, MA

Apr 21, 2015

$146,398

Engagement Manager

Infosys Limited

Round Rock, TX

Jul 21, 2015

$146,219

Engagement Manager

Infosys Limited

Round Rock, TX

Jun 26, 2015

$146,219

Engagement Manager

Shyft Analytics, Inc.

Waltham, MA

Aug 25, 2016

$145,371

Engagement Manager

Campbell Alliance Group, Inc.

South San Francisco, CA

Sep 01, 2015

$145,000 -$156,000

Associate Engagement Manager

Infosys Limited

Tampa, FL

Jun 20, 2016

$115,939

Associate Engagement Manager

Infosys Limited

Tampa, FL

May 06, 2016

$115,939

Associate Engagement Manager

Infosys Limited

New York, NY

Jun 13, 2016

$115,855

Associate Engagement Manager

Infosys Limited

Reynoldsburg, OH

Jul 09, 2016

$115,570

Engagement Manager

Akamai Technologies, Inc.

San Francisco, CA

Sep 21, 2015

$115,000 -$135,000

Engagement Manager

Scioinspire Corporation

West Hartford, CT

Apr 29, 2015

$115,000

Engagement Manager

Mu Sigma, Inc.

Bridgewater, NJ

Jul 20, 2015

$115,000

Engagement Manager

Trianz Inc.

New York, NY

Apr 01, 2015

$115,000

No Results

To get more results, try adjusting your search by changing your filters.

Engagement Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.
At Zippia, we went through over 3,830 Engagement Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.