Group training sessions for faculty have been difficult for us to schedule at times everyone can attend. Instead, we've set up some help pages for our classroom A/V. They seem to be appreciated but I don't have stats on how often they've been viewed.

www.law.lsu.edu/mediatech

Like you we had student help that we lost due to budget cuts. But we also have in-class phones that faculty can use if a problem arises. This system works well for us.

Due to budget cuts that has cut own our student aide hiring, starting this semester we are having faculty responsible for setting up their own technology. We are doing training sessions and providing documentation for each of our different classroom setups (we have five different classroom configurations). We will be providing support only if they have a problem with the technology in the room.

Have any of you gone this route? And what advice can you give me on what to expect as far as pitfalls, or advice on training faculty.

"If you're not making mistakes, then you're not doing
anything. I'm positive that a doer makes mistakes."

John Wooden

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Group training sessions for faculty have been difficult for us to schedule at times everyone can attend. Instead, we've set up some help pages for our classroom A/V. They seem to be appreciated but I don't have stats on how often they've been viewed.

www.law.lsu.edu/mediatech

Like you we had student help that we lost due to budget cuts. But we also have in-class phones that faculty can use if a problem arises. This system works well for us.

Thanks to all for posting their materials - We do not have classroom phones, but we do prominently display our AV cellphone numbers. Our faculty are not shy about calling. In addition, if they have an issue, they sometimes ask people in the class to email our folks to request help.

________________________________
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If you have received this message in error, please contact
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Ben Chapman
Assistant Dean, Information Technology
Emory University School of Law

Group training sessions for faculty have been difficult for us to schedule at times everyone can attend. Instead, we've set up some help pages for our classroom A/V. They seem to be appreciated but I don't have stats on how often they've been viewed.

www.law.lsu.edu/mediatech

Like you we had student help that we lost due to budget cuts. But we also have in-class phones that faculty can use if a problem arises. This system works well for us.

Thanks to all for posting their materials - We do not have classroom phones, but we do prominently display our AV cellphone numbers. Our faculty are not shy about calling. In addition, if they have an issue, they sometimes ask people in the class to email our folks to request help.

________________________________
This e-mail message (including any attachments) is for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution
or copying of this message (including any attachments) is strictly
prohibited.

If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).

We have our faculty setup their own technology, for the most part, and then provide assistance if needed. We hold training sessions at the beginning of each semester but it has been difficult to get everyone to a session so we provide individual training for them.

I have also implemented a "Help" button on our Crestron touchpanel that talks to Crestron Roomview. When pressed it sends an email and a text message to all the IT classroom support staff. It has worked very well, the faculty love it.

Gina Bradley
Web/Classroom Technology Administrator
The University of Tulsa
College of Law
918-631-5640

Group training sessions for faculty have been difficult for us to schedule at times everyone can attend. Instead, we've set up some help pages for our classroom A/V. They seem to be appreciated but I don't have stats on how often they've been viewed.

www.law.lsu.edu/mediatech

Like you we had student help that we lost due to budget cuts. But we also have in-class phones that faculty can use if a problem arises. This system works well for us.

Thanks to all for posting their materials - We do not have classroom phones, but we do prominently display our AV cellphone numbers. Our faculty are not shy about calling. In addition, if they have an issue, they sometimes ask people in the class to email our folks to request help.

________________________________
This e-mail message (including any attachments) is for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution
or copying of this message (including any attachments) is strictly
prohibited.

If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).

We have our faculty setup their own technology, for the most part, and then provide assistance if needed. We hold training sessions at the beginning of each semester but it has been difficult to get everyone to a session so we provide individual training for them.

I have also implemented a "Help" button on our Crestron touchpanel that talks to Crestron Roomview. When pressed it sends an email and a text message to all the IT classroom support staff. It has worked very well, the faculty love it.

Gina Bradley
Web/Classroom Technology Administrator
The University of Tulsa
College of Law
918-631-5640

Group training sessions for faculty have been difficult for us to schedule at times everyone can attend. Instead, we've set up some help pages for our classroom A/V. They seem to be appreciated but I don't have stats on how often they've been viewed.

www.law.lsu.edu/mediatech

Like you we had student help that we lost due to budget cuts. But we also have in-class phones that faculty can use if a problem arises. This system works well for us.

Thanks to all for posting their materials - We do not have classroom phones, but we do prominently display our AV cellphone numbers. Our faculty are not shy about calling. In addition, if they have an issue, they sometimes ask people in the class to email our folks to request help.

________________________________
This e-mail message (including any attachments) is for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution
or copying of this message (including any attachments) is strictly
prohibited.

If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).