topic Re: Subscription Billing Problem in Accounts, Billing, & Ordershttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/549778#M2758
<P><LI-USER uid="246386"></LI-USER>&nbsp; Thanks for the note here. You'll want to use the option to log into your account in the channel's settings, instead of signing up again. If you need more help getting logged into your existing subscription, please feel free to contact Tennis Channel Plus support here:&nbsp;<A href="https://help.tennischanneleverywhere.com/hc/en-us" target="_blank">https://help.tennischanneleverywhere.com/hc/en-us</A></P>
<P><SPAN>For any Roku account billing issues or for more assistance, you'll need to get in touch with our Support team directly for more help. See more information here:&nbsp;<A href="https://community.roku.com/t5/Accounts-Billing-Orders/General-Roku-Account-amp-Billing-Help/m-p/514420#M563" target="_blank">https://community.roku.com/t5/Accounts-Billing-Orders/General-Roku-Account-amp-Billing-Help/m-p/514420#M563</A></SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,</SPAN></P>
<P><SPAN>Tanner</SPAN></P>Wed, 25 Mar 2020 18:22:22 GMTRokuTannerD2020-03-25T18:22:22ZSubscription Billing Problemhttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/549720#M2752
<P>Hi...from time to time....on the tennis channel plus the channel would say 'sign in ' like I'm&nbsp; having to do another subscription. However, I've already paid for&nbsp; this one year's subscription and it's not expired yet. I check the credit card&nbsp; I use and it stands true that I've already paid. Anyways, to get it to work..it made me put in the roku 4 digit code to get it to come on. Have I been charged again? This happens periodically.&nbsp;</P>
<P>Concerned, Gerald White [personal information removed]</P>Wed, 25 Mar 2020 18:21:24 GMThttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/549720#M2752ourtownusa2020-03-25T18:21:24ZRe: Subscription Billing Problemhttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/549778#M2758
<P><LI-USER uid="246386"></LI-USER>&nbsp; Thanks for the note here. You'll want to use the option to log into your account in the channel's settings, instead of signing up again. If you need more help getting logged into your existing subscription, please feel free to contact Tennis Channel Plus support here:&nbsp;<A href="https://help.tennischanneleverywhere.com/hc/en-us" target="_blank">https://help.tennischanneleverywhere.com/hc/en-us</A></P>
<P><SPAN>For any Roku account billing issues or for more assistance, you'll need to get in touch with our Support team directly for more help. See more information here:&nbsp;<A href="https://community.roku.com/t5/Accounts-Billing-Orders/General-Roku-Account-amp-Billing-Help/m-p/514420#M563" target="_blank">https://community.roku.com/t5/Accounts-Billing-Orders/General-Roku-Account-amp-Billing-Help/m-p/514420#M563</A></SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks,</SPAN></P>
<P><SPAN>Tanner</SPAN></P>Wed, 25 Mar 2020 18:22:22 GMThttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/549778#M2758RokuTannerD2020-03-25T18:22:22ZRe: being charged with no accounthttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/550388#M2830
<P>So im not sure I'm doing this right,but I could use some help.So.&nbsp; &nbsp;my mother's credit card has been being charged for about 6 months now for roku. Shes never signed up or had an account. So she doesn't know the email or password or have access to it. All she wants is to cancel her card.Roku sys they cant do anything about it my mom needs to take it up with the bank and get a new card. IS there anything I can do to help this sweet woman from being charged monthly or having to get&nbsp; new card. Please and thank yu</P>Fri, 27 Mar 2020 20:29:15 GMThttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/550388#M2830Monkeypie232020-03-27T20:29:15ZRe: being charged with no accounthttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/551097#M2890
<P><LI-USER uid="247121"></LI-USER>&nbsp;</P>
<P>Thanks for the inquiry.&nbsp;I'm sorry to hear about the experience—that's not what we aim for.</P>
<P>We would recommend reaching out to our Support team to see if they can further assist you regarding information about the charges on your card. However, if you want to cancel her credit card, you will have to contact her credit card provider for further assistance.</P>
<P>To reach out to our Support team directly here for your 'Account or billing' issue, and select 'managing your order': <A href="https://support.roku.com/contactus" target="_blank" rel="noopener">https://support.roku.com/contactus</A>. They will be able further assist you.</P>
<P><BR />Thanks,<BR />Danny</P>Mon, 30 Mar 2020 21:21:29 GMThttps://community.roku.com/t5/Accounts-Billing-Orders/Subscription-Billing-Problem/m-p/551097#M2890RokuDanny-R2020-03-30T21:21:29Z