AAFES' average time for completing an investigation was 275 days. The government-wide average was 237 days in FY 2005.

AAFES' average processing time for all complaint closures decreased from 519 days in FY 2004 to 386 days in FY 2005. The government-wide average was 411 days.

Pending Inventory

AAFES had a total of 109 complaints pending at the end of FY 2005, with 1 pending acknowledgment; 76 pending investigation for an average of 178 days; and 5 pending the issuance of final decisions for an average of 122 days.

Costs

AAFES agreed to pay $2,146 for 69 pre-complaint settlements, of which 4 were monetary settlements averaging $536. AAFES expended a total of $304,205 for 59 complaint investigations, for an average expenditure of $5,156.

AAFES agreed to pay a total of $273,057 for 61 complaint closures through settlement agreement, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award was $4,476.

Outcome of Counselings Completed in FY 2005

Counseling Outcomes

Completed by EEO Counselor

Completed Using ADR

All Completed Counselings

#

%

#

%

#

%

Pre-Complaint Counselings:

510

78

588

Settlements

37

7.3%

32

41%

69

11.7%

No Complaints Filed

377

73.9%

12

15.4%

389

66.2%

Complaints Filed*

130

22.1%

Decision to File Complaint Pending at End of Fiscal Year

0

0%

*Includes only complaints filed in FY 2005 where counseling was also completed during FY 2005.