heur trojan.win32.generic <== False Positive

Hi, sorry hope I've posted this in the correct section. Last night a ZA message popped up saying I'd been infected with the 'heur trojan.win32.generic' virus in a file located in my 'Steam' account folder.

ZA started to scan and then programs started to crash. I couldn't open anything and if I tried the icon to that program would disappear. I ended up crashing the computer but on restart everything seemed to be fine. I did a full ZA virus scan, Spybot scan and Windows defender scan and each came up negative.

Was I really infected or was this a false/positive. And if I was infected, how can I tell if the infection is still there? I'd be most grateful for any help you can give me. I'm worried about using internet banking or anything where I provide a password.

Re: heur trojan.win32.generic

I am afraid it is impossible to say it from here. First of all ensure you are running the latest version of ZA antivirus (11.0.000.504) if not please update to it. If the version you have is old it is best to first remove the current version then install the new. Looking for the latest version?

Re: heur trojan.win32.generic

Originally Posted by fax

I am afraid it is impossible to say it from here. First of all ensure you are running the latest version of ZA antivirus (11.0.000.504) if not please update to it. If the version you have is old it is best to first remove the current version then install the new. Looking for the latest version?