Category Archives: FAQ

How much does it cost to use rsvpBOOK?

Simple Pricing

rsvpBOOK.com has simple, straight forward pricing, per registrant. There are no fees to setup your event and you can create an event and test the features for FREE. You only pay for those that visit your registration page and register for your event.

Discounts are available to non-profit organizations and educational institutes. On a case by case basis, charitable events are eligible for a discount.

Free

$0.00/Registrant

If you have sales and pass along the registration fee to your registrants.

Customers often ask why they should pay to use online event registration software when they can manage an event using email and spreadsheets for free. Handling registrations through email, telephone or with a spreadsheet works, but online event registration can pay for itself overnight by eliminating paperwork processing and tedium while increasing accuracy and efficiency.

The real question is, what do you get when using online event registration?

The real answer is, your registrants fill out the forms. You do not have to enter any registrant data at all. There are no email responses to transcribe into your spreadsheets. You just manage the data that you collect on the registration forms … which is far easier than a paper system.

You have easy access to all of the information you need about your registrants: registration rosters, sales reports, survey response breakdowns. All of your registrant data is at your fingertips and available with a click or two.

With online registration you can create a stunning registration website using the easy-to-use-tools that add your custom text, colors, images and videos. You can also set up multiple website pages. Spruce up your marketing efforts with reminders, post-event surveys, email analytics and personal invitations. Email analytics provides date/time stamps indicating when your message was opened and when it received a response.

If you need to display different sessions, sales items and event information for different types of event attendees, you can do so using registrant types. The sales wizard enables selling tickets to your event, workshops, classes, and webinars. Set start/stop selling dates, set up promo codes and discounts, set up taxable and non-taxable items, set minimum and maximum ticket purchases. By inviting your guest to register for your event online you can accept both group and individual registrations. Set up group discounts, such as register 4, get the 5th for free. Additionally, you gain the ability to have group codes which can be public or private; one person can pay for the entire group in one transaction, each group can pay for themselves or a combination of both options.

The session wizard not only adds sessions, but also multiple classes, workshops and meetings for marketing conventions, trade shows and break out sessions. Set maximum seats, wait-listing with notification, send separate reminders and post-event surveys, move registrants from one session to another with email notification. The questionnaire wizard creates both simple and complex questionnaires. All response types are selectable. Choose from radio buttons, check-boxes, drop-down lists, text and text area fields. Using conditional logic, you can display additional questions if certain responses are chosen and display sessions based on a response to a question.

Can you explain merchant processing? In order to accept payments via credit/debit cards for your event, a merchant account needs to be set up with a merchant processor. Supported processors include: Authorize.net, PaySelect, DataTrans, LinkPoint, CyberSource, Moneris, PayPal PayFlow and Elavon. Each merchant processor has different rates and terms of service. Before establishing a merchant account, you should research each processing company to determine if they are a good fit for your needs and you understand their rate structure.

Most merchant processors will charge a percentage of your transaction amounts (sales), a per transaction fee or a combination of both plus batch fees, monthly minimums, refund and charge-back fees. If your event is outside of the continental U.S., Hawaii or Alaska, ensure that you ask the merchant processor if they allow transactions from that country/state and what currencies they will accept. Once a merchant account is set up, rsvpBOOK.com will connect your merchant account to your rsvpBOOK member account. The payment gateway is a link between the registration page and the merchant account. Setting up the payment gateway has to be done by rsvpBOOK’s IT security manager. Once the gateway is established, all monies generated from sales on your registration page are deposited into your bank account directly.

The possible ways of using rsvpBOOK are endless. The system can be used for everything from a company picnic, awards dinner, employee appreciation trip to Cancun, annual conference, and registering for training/classes. Over the years we have seen creative uses of the system that include booking clowns for birthday parties, guided tours to Jerusalem, weekly webinars, movie premiers, fantasy football drafts, and block parties. You can use rsvpBOOK to conduct online registrations for virtually any type of event.