Category Archives: Business operations

In class this morning, I told the participants something they have seldom, if ever, heard. That is, we need to learn from our successes. Yes, I know that we have all been admonished by the poster people that we don’t learn from successes, we learn from failures. Yes, I get that, and that is obviously

Oxymorons “Make it relevant for your audience”, “It should be something my staff can relate to” and now “It must be IT-related.” Don’t you just love oxymorons? Isn’t it so significant that the word “moron” is embedded in “oxymoron”? The word had its origins as a technical word to describe “adult with a mental age

SOS – Supply Of Supplication Supplicants the world over beam their SOS signals every day. They ask for love, appreciation, fulfillment, excitement, purpose, gratification and so forth. This is besides the need for air, water and food so they can go on living. Increasingly, wants disguised as needs are also broadcast as SOS. We call this

Why a Post about M&As? I have read many posts and articles about Mergers and Acquisitions (M&As). There are more than a few forms of M&As. You can read more about them on Investopedia and elsewhere. I hope to briefly show here how the three “Whats” of “What?”, “So What?” and “Now What?” can be asked

Acquisition The desire for gain is one of the two basic motivations we humans have. The fear of loss is the other one. This desire for gain is not just for material things. It can be the adulation of others, having deep friendships or perhaps simply having the ability to enjoy the wonders of Nature.

Of Babies and Bathwater “Don’t throw the baby out with the bathwater” is a very useful adage to keep in mind. I wrote some time ago about “Silos? Or Synapses?” In that post I emphasized that we ought to think in terms of synapses rather than silos. Lately, I’ve been seeing many posts about abolishing silos

Get the picture? Yes! So what? Make a movie! A picture paints a thousand words, so they say. If that’s the case, would it be true to say that a movie shows a thousand pictures? With audio thrown in, perhaps? It’s been said that if we change our words, we will change our world. Well,

There’s an app for that! There certainly is! With probably a few million apps in both the Apple and Android Play stores, people are either spoilt for choice or freeze. There are apps for any number of reasons. Play a game. Order something and have it delivered to your home or office. Ask for directions to

This is the way we do things here, we do things here, we do things here… It seems that there is a method to the madness, after all. Following a template ostensibly forged by older and much wiser heads since antiquity guarantees success, does it not? Of course it does! Our modus operandi, the method we

Very Busy “But I’m very busy,” you exclaim. “With what?” you might be asked in return. Busywork is no doubt the bane of productivity at the workplace. Then again, what IS “busywork” anyway? Dictionary.com says “…work assigned for the sake of looking or keeping busy…” and Merriam-Webster says “…work that usually appears productive or of

What Nokia’s boss is reported to have said during the press conference announcing Nokia’s takeover by Microsoft is making its way around. Reading it, and the comments following, confirms again that phrases like “Nothing succeeds like success” need to be applied judiciously. We need to know the context, the background story and, in this case,

I watched a recording of a webinar that occurred three years ago. The main speaker was Bernard Marr, someone whose posts I read a lot on LinkedIn. The recording is about one-and-a-half hours long. Yes, I watched it all. Twice. My personal summary of it is that we need much more strategic clarity. I would

We hear about it so often. Don’t take care of the customers, take care of your employees. Then your employees will take care of the customers. In similar light, Richard Branson has been credited with saying “Don’t build the business. Build staff who will then build the business” or words to that effect. Check that

An article on Quartz, “The concept of different “learning styles” is one of the greatest neuroscience myths”, posted on 03 Jan 2016 by Olivia Goldhill, presented the assertion by Paul Howard-Jones, professor of neuroscience and education at Bristol University, that some of what is accepted as neuroscience are actually “neuromyths.” One such neuromyth is that of

Do you know of leaders who appear to be extremely busy, look worried all the time, are swift in submitting reports and excel at paperwork, but who seem to be accomplishing very little in terms of business results? You do? They are class examples of lazy leadership. Look further and you’ll probably find that their

Yes, strategy is much more than a business plan. The word “strategy” means different things to different people. I’m always interested in origins, so here is where it came from. You can look it up at the online etymology dictionary. Of the various definitions one can find, I think that this is one of the

And Master of Some. Forget about the other second part of the phrase which says “and master of none.” Master of None? Says who? Now, of course, given the span of human life, it would not be easy for anyone to become a Jack of ALL trades, but isn’t mastering a few trades reasonable? Does mastering

Change. The only constant. We need to change in order to survive. What a chimera! As if we don’t know how to change, what to change and when to change. We even know why change and what we want to change into! Or so we think. Change implies flexibility. Adaptability. Tolerance. Patience. Determination. Decisiveness. Deference.

Some people call for specialization. Our companies, our businesses, aren’t specialized, aren’t differentiated, enough, they say. Yet others call for greater diversification. We need to expand our repertoire in order to traverse the bumpy terrain of the business world effectively. Which is right, you might ask, and of course it is both. Businesses do not make

“Over-regulation!” One of the concerns expressed during the recent PWC 18th CEO survey 2015, and which is not a new concern. And what is that? Simply put, the formulation of legislation to control the manner in which market players behave in terms which assume that the said players will act immaturely and avariciously regardless of their declared Mission, Vision and

A comrade of mine recalled an incident when he was training cadets. It happened to be an offensive operations exercise, and the cadets had fared very badly. During the main debrief, which was of course after all the After-Action-Reviews (AARs), “Hotwashes”, or what I personally have come to disdain as “Hogwashes” and so forth. When the

Boundaries are essential. In fact, life would be impossible without clear boundaries. Yet, boundaries are also invitations for close coordination, leading to mutually beneficial exchanges. How do you see boundaries?

Are systems and automation wonders going to solve all your business issues? Hardly. YOU are! For that, you need to automate consciously so that your business can operate at the unconscious competence level. So you can focus on relationships.

This doesn’t say that branding isn’t important – it is VERY important! Why get so concerned about it? Become your brand, and it then becomes unconscious. No effort required. After getting there, of course!

We love referring to classics, don’t we? Many of the quotes that we like to use for self-affirmation or when we’re just trying to appear as if we do have some degree of sophistication come from some classic or other. Someone has of course quipped that a classic is “A book everyone knows about but

Put that stone down, lower your hackles and stop snarling! I’m not against PhDs. In fact, I’m looking to get a direct PhD myself, if there were one in a field I might be interested in! We’ve been far too caught up with certifications as a whole, and now the pendulum is swinging in the

I have the military to thank for this concept. That is, when you’ve been assigned a mission, you are expected to assume that all resources necessary for the successful prosecution of the mission have been allocated. If you request for more resources, that request is always predicated on the assumption that it will accelerate the

Brainstorming sessions, or whatever you might like to call them these days, are excellent for a couple of things. They do churn out lots of ideas, of which one or two might even be great, and they do throw light on areas of developmental need in our organizations. “Bouncing ideas off each other” is a

There has been a spate of increases in grants, as in funding, as in monetary, being given by the Singapore Government in recent years. Of course, they are meant to encourage Singapore companies to become more productive, more entrepreneurial, more organized, get more research work going, and a host of other things besides. The amounts

You come into the job eagerly, with high expectations, perhaps a degree or two behind you, or perhaps with some years of experience under your belt. Your interviews had gone very well, and you look forward to making a big difference together with your new co-workers and managers. Yes, this is your dream job! Six months

Yes, I’ve been referring to the organismic company for a while now. And yes, I’ve been coming across posts and articles talking about how to make “Industrial Age” companies more organic, how to have better Job Descriptions, how to have more flexible Organization Charts and how to better tap on the vast Knowledge Bank that

If Abraham Lincoln had been a Singaporean, he might have said something like “……that the systems of the people, by the people, for the people, shall not perish from this earth…” In a previous post, “A Fort Means A Lot. A Last Stand It Is Not”, I said that forts are meant for area domination, not

Depreciation. The idea that assets continue to have intrinsic value which decreases over time. Is there infrastructure, IT or otherwise, that you are dying to get rid of but aren’t doing so because they are in the closet and “have not been fully written off”? Why is that so? Is it because at the back

John Hope Bryant wrote a post on LinkedIn, “Ride or Die”. It talks about a manifestation of the Pareto Principle where 20% of your workforce does 80% of the heavy-lift work. That looks very alarming to me, don’t know how you feel. Yes, having ADHD workers is not a very good thing. ADHD – Actively

I’ve been reading and hearing about people lamenting the fact that their leaders “aren’t strategic enough” for a long time now, and this seems to have been rising to a crescendo. So I thought I’d weigh in with a few pointers. I’d like to say right off the bat that I don’t view strategy and

I came across a post asking “How does the successful CMO prepare for the Board meeting?” I was rather intrigued and asked the writer three questions. 1. At Senior Leadership level, is there such a thing as a “cost centre?” 2. Does the Leadership Team answer the Board’s questions about marketing ROI as a

Probably yes, whether you’re male or female. Before we go further, let’s establish a few things. 1. When you put men and women in stressful environments and make them work together and be dependent on each other for long periods of time, they will soon cease to act as working professionals towards each other

Say “Love” in this day and age and what comes to the hearer’s mind is spelt “S-E-X”. Come on, now, surely we have better minds than that. Still, it does seem to be so, from all I have been observing. “Sex” is a subset of what we understand as “Love”. “Love” encompasses quite a few

Do you feel as if everything is happening all at once, that the sky is falling on you and you can’t find the energy to do anything? Well, try this. First of all, tell yourself, “Stop it!” No, you are not overwhelmed, you just need to regain focus. Once you feel a little bit more

You might think you’re getting paid too little for what you do, and what you contribute. On the other hand, if you’re really honest with yourself, you might actually admit to the fact that you’re really being paid far too much! How do you think you ought to be paid? By virtue of good pedigree,

Never Fail? Do you fear failure? Do you know people who say things like “I never fail, I only learn”? Well, I respect where they’re coming from, and I also know that language controls communications and controls our thoughts. It is not only a tad hypocritical to say that we never fail, it actually causes

Positive inspirational quotes mean well. You just need to know the meanings undergirding them, and be familiar with the environment in which they were formed. They are good to have in front of your face when you’re dirty, cold, wet, tired, hungry and miserable. They’re nice to remember when you’re reeling with a bloody nose from

Are you someone who is constantly “Thinking out of the box?” Is your organization known for “Out of the Box” thinking and innovation? Why? Do simple re-conformations and incremental improvements represent “breakthroughs”? How often do genuine “breakthroughs” occur, anyway? While you’re pondering that, has anyone realized what the “Box” actually IS? You know what Russian