Lunchprepay.com

Web Prepayment system for school meals

With lunchprepay.com you
never have to worry about lost lunch money again. Lunchprepay.com is a
secure, easy and convenient way to apply funds directly to your
student's account online. You can even check the account balance and
keep an eye on what your student is buying! As an added convenience,
parents can receive a Low Balance notification email alerting the parent
that the student’s account will need another payment applied soon.

Lunchprepay.com
has been designed to make it easy for you to know exactly what
information you need to provide and to guide you through the process.
Membership

$10 Membership fee (one-time only)

Deposit money with ease using your debit or credit card

Flexibility to deposit money into multiple student accounts with one payment

View Account Balances

View 90 day Meal History

Low Balance Notification via email

To learn more visit www.lunchprepay.com to
register, you simply need your student’s district student Id #. If you
do not have this number you may obtain it from your student’s school.

Frequently Asked Questions:

What is my student’s Student ID?
The
Student ID is the same as the NCWise number assigned by Buncombe County
Schools. It is usually printed on report cards and correspondence that
you receive from the school. Please contact your child’s school if you
do not know the number.

Why are there fees for this service?
The
fees cover the costs of maintaining the secure web site and the cost
for processing credit card payments. Most web sites use revenue from
advertising and sales to maintain the website. There is no advertising
on myschoolmoney.com and your information is never sold to anyone,
therefore, fees are necessary to allow you the convenience of online
payments.

How long from the time I register as a New User can I make a payment?
This
process usually takes less than a day. Students must be “verified”
before we can accept payments. This can usually be done instantly;
however, in some cases it can take up to 24 hours. Once this process
has been completed, you can make payments directly to your student's
account at www.lunchprepay.com.

Why is the verification process necessary?
This
is the way we make sure that your payment is credited to the correct
student’s account. We check for a match on the student’s last and first
name, school, and student ID number. This can usually be done
instantly; however, in some cases it may take up to 24 hours.

More than 24 hours has gone by and my student has not been verified.
If it has been more than 24 hours, please contact the Child Nutrition Department at (828 255-5927) for assistance.

How long does it take for the payment to show at my student’s school?
Generally, all payments are applied within 24 hours.

How do I know it is safe to enter my credit card information on www.LunchPrepay.com?
LunchPrepay.com
has 128 Bit Encryption provided by Verisign, which is the most trusted
name in online shopping. All information submitted is protected by our
secure server, which automatically encrypts your personal information so
that it cannot be read while traveling over the Internet.

What do I do if I do not see all my students listed on the payment screen?
If
all the students you have entered do not show up on the payment screen,
it is possible the information you supplied could have been typed
incorrectly. Please go to the Manage Student page and check the
student’s first and last name, school, and student ID. Correct any
errors and save your changes. This student's information will be
available as soon it is verified.

What does the service cost?

A
one-time fee of $10.00 is charged to set up your account. Each
transaction will have a processing fee of $1.95 to handle the associated
banking fees for credit card transactions.

You will always be provided with the cost information before any payment is processed.

One online payment can be split among all of the students attached to your account, with no additional cost.

What does the registration fee include?
The
registration fee gives you access to your student’s lunchroom balance
and meal history, and offers e-mail notification when the account
balance drops below a limit you have set. It includes all the students
in your family who attend a Buncombe County School.

What does the processing fee cover?
The payment fee covers the fees that the credit card company charges for processing the transaction.

Do I have to pay a separate registration fee for each student?
No, one registration fee covers all the students in your family who attend a Buncombe County School.

How do I set up a low balance notification?
Go
to My Account – Manage Profile and enter the Low Balance amount. Check
Send Notifications. You will receive an e-mail when the balance drops
below the amount you set.

How do I find out what my student has been buying for lunch?
Go to My Account – Meal History and click on student name.

What if I forget my user name or password?
Click
on “Forgot User Name/Password?” on the lunchprepay.com Login screen.
Send us your registered e-mail address and we will send you a return
e-mail with your information.

What if I cannot remember the e-mail address I used, or it is no longer available?
Contact lunchprepay.com for assistance.

What if my student transfers to a different Buncombe County School during the school year?
We
will transfer any existing prepaid balance to the new school
automatically. After your student has enrolled in the new school and
before you make your next payment), go to Manage Students and change the
school name.

What happens to balances left over at the end of the school year?

In Buncombe County Schools, funds remaining on your student’s account carry over to the coming school year.