City Toyota

When you run an auto dealership that services and/or sells in excess of 7,000 vehicles a month, there’s ample opportunity to disappoint a few customers. West is there to advise on ways to respond to negative online reviews, as well as how to encourage positive reviews. Yelp profile enhancement and advertising is also part of the service. The City Toyota case study is noteworthy not only because of the volume of reviews, but because Yelp, during a presentation to other dealerships, actually cited our client as an example of best practices in managing a Yelp page.Services > Reputation > City Toyota