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Cannot view submissions - please contact me urgently

Asked by
harrisre
on August 16, 2015 at 07:52 PM

Total submissions - 172

I can only view 84, submissions received prior to the 13th April 2015 are coming up blank.

I have checked your form submission and confirmed that you receive blank submissions.

This happens because your form doesn't have a required field. It can be submitted without any input. To avoid this issue, you can set a field to required. See screenshot below.

Do let us know if you need further assistance.

Regards.

Answered by
harrisre
on August 17, 2015 at 10:01 PM

Thank you, There were submissions over these dates, now they are showing up blank, is there any way of retrieving them?

This is an urgent issue.

JotForm Support

Answered by
Chriistian
on August 17, 2015 at 11:14 PM

Hi,

Can you provide to us a sample submission where there should be a data but the data in the submission page is displayed as blank so we can further investigate?

We will wait for your response.

Regards.

Answered by
harrisre
on August 18, 2015 at 12:38 AM

Thanks for your response, the link was in this email and your screen shot showed the blank submissions (these originally had responses as we pulled these surveys perviously)

The submissions received were 172 but I can only view 84, the rest are showing up blank. I am 100% confident the remaining 88 had been completed and now i can't view them.

JotForm Support

Answered by
Chriistian
on August 18, 2015 at 03:28 AM

Hi,

Can you provide us the at least screenshots of the emails you received on the dates where submissions showed blank? We need it in order find the cause of this issue. We apologize for any inconvenience.

We will wait for your response.

Regards.

Answered by
harrisre
on August 18, 2015 at 03:53 AM

Sorry, I don't receive emails when submissions are entered.

Is there any alternate way around this?

JotForm Support

Answered by
Chriistian
on August 18, 2015 at 07:11 AM

Hi,

I checked one of the latest submission with blank data and I can see on our mail log that the user submitted blank data.

I can see that you haven't received the email since it was not successfully sent. I checked your account's email address and it is on our bounce list. I have removed it from our list so you can receive the notification email now. You can also check your mail logs on your end. Just follow the instructions on this article: How to view all your form Email History.

To avoid having empty submission data in your form, I strongly recommend that you set at least one of your fields as required. Currently, you do not have a required field in your form, so when a user clicks the Submit button without entering any data, the form will successfully submit and you will receive empty submission data.