Frequently asked questions

Can I continue working immediately after resetting my password?

Yes, you can. After the password reset, you can logon with your new password immediately and continue working.

Can I only reset my password if I'm enrolled in this program?

Yes, before you can use the Forgot My Password functionality of the software, you need to enroll. Only after enrolling you use it to reset your password.

Does the software store my answers?

Yes, but only during enrollment and the answer will be stored using encryption. Therefore it is not possible to retrieve your original answers.

Does the software store my passwords somewhere?

No, the software only stores the questions and answers.

Does the Solution Center have access to my answers and questions?

No, not by default. Optionally the software supports encrypting the answers using reversible encryption. Using this option and the related software can assist the helpdesk to identify a user during a helpdesk call.

Can I use the software if my password is already expired?

Yes, it is possible to reset a password that is expired using the software.

I'm receiving the error "Unknown username or bad password (1326)". What should I do?

Check the information you entered. You probably made a mistake entering your username and/or password. Please enter those again.

Which username and password should I use to enroll?

You need to use the username and password that you also use when logging on to the network with your workstation. The username usually uses the format: chipsjohnc@jccmi.edu