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Case Studies

Southland Christian Schools

Learns the Benefits of Communicating with a Cloud Phone Solution

Educating Southern California’s youth

Southlands Christian Schools educates students in pre-school through
high school. Founded in 1979, Southlands Christian Schools has been
accredited by the Association of Christian Schools International and
the Western Association of Schools and Colleges.

New campus, new phone system

Southlands Christian Schools recently decided to move its pre-school
through 8th grade programs to a campus two miles away from its main
campus. Part of this move involved choosing a new telephone system.
The old on-premise Nortel BCM PBX system proved difficult to manage –
connecting the PRI to the PBX was challenging and restarting the
system would put all users offline for up to 15 minutes. It was a
challenge to keep the outdated system updated.

With over 100 employees on the school staff, Rainier Apolonio,
Southlands Christian Schools’ IT Administrator, needed a system that
would make telecommunications straightforward. Rainier chose
RingCentral because it offered both a simple implementation process
and easy-to-use features. He says, “The biggest gripe I had with every
other system I looked at was that you have to have infrastructure at
each location. Since RingCentral is a cloud based solution, once you
plug it into an Internet connection it’s ready to go.”

Personal customization is a blessing

Since switching to RingCentral, Rainier has saved hours of time by
empowering his staff. “You want your phone system to be a blessing
more than a curse,” Rainier says. “With RingCentral, my staff can
reach one another with just a simple extension, individualize their
phone preferences, and I don’t have to get involved in small
administrative details like changing department greetings.”

Keeping professionalism a priority with practical features

The staff members at Southlands Christian Schools enjoy the features
that RingCentral has to offer, like custom hold music. By having a
business phone number, it allows them to be professional and reachable
without having to give out their personal cell phone numbers.

RingCentral has met Southlands Christian Schools’ needs and more by
providing useful features; all while providing savings. Rainier says,
“The thing about RingCentral that I like the most is the updates that
provide new features and new abilities for our users to take advantage
of—conferencing, intercom, paging, and more. So I’m always excited to
see what new features will be available next.”

“The biggest gripe I had with every other system I looked at was that
you have to have infrastructure at each location. Since RingCentral is
a cloud based solution, once you plug it into an Internet connection
it’s ready to go. ”

“The thing about RingCentral that I like the most is the updates
that provide new features and new abilities for our users to take
advantage of —conferencing, intercom, paging, and more. So I’m always
excited to see what new features will be available next. ”