Harassment on Twitter has been a huge problem in recent years, and the amount of poor citizenship on the platform has only increased post-election. Why has it taken so long to respond? On the one hand, it is a very hard technical problem: how can users benefit from radical openness at the same time as they are protected from personal harm? In certain respects, this is a problem with free speech in general, but the problem is even greater for Twitter as it looks to grow its user base and prepare for sale. On the other hand, Twitter insiders have said that dealing with harassment has simply not been a priority for the mostly white male leadership team. Diversity is famously bad at Twitter. A lack of diversity within an organization leads to a lack of empathy for the concerns of ‘others.’ It leads to gaps in an organization’s field of vision, since we as people naturally pursue goals that are important to us, and what is important to us is naturally a product of our own experience. Values create culture. And culture determines what is included and excluded (both people and perspectives). Read more