Integrate Iristel and Desk.com Now

Connect your Desk.com and Iristel using Tenfold to automatically track and
log every
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About Iristel

Iristel is Canada’s largest and fastest growing carrier providing innovative communication services that are changing how consumers and businesses communicate. They offer OTT, Voice Service Provider and Carrier customers... Read more

About Desk.com

Desk.com is a customer service management software for growing companies. With synchronized data and automated workflows, businesses can manage cases more effectively and focus on their growth.
multi-channel... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Desk.com,
allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Desk.com

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current
customerstate

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Desk.comintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements

Capture 100% of your
customer interactions

80% of customer engagement data is
missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication
platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
fees.

Hear from our Customers

Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo

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About Iristel

Founded in 1999, Iristel is a Canada’s largest, most rapidly growing voice-over-internet protocol (VoIP) carrier, with facilities in all ten Canadian provinces and three territories coast-to-coast. Since its inception, Iristel has grown to include other telecommunication organizations, expanding its regions and services. Recently, for example, Iristel acquired Trutel Inc. in Toronto and the Montreal-based Exelia Inc. In 2016, Iristel joined with NetNumber to enhance wireless partner ICE Wireless in the three territories Yukon, Northwest Territories and Nunavut. In addition to increasing its territory, Iristel has expanded its service offering over the past ten years; in 2007, Iristel began offering WiFi-enabled GSM phones, and, in 2008, it began selling wireless IP service nation-wide. Today, Iristel efficiently links IP networks and the public switch telephone network via IP Trunking.

Iristel’s services include several unique divisions: Retail, enterprise, and wholesale divisions. In its wholesale services, the company includes inbound and outbound voice on a VoIP network, with optional local and toll-free numbers; person-to-person SMS texting, extensive local service reach, network scale and routing flexibility. In its residential services (which have both domestic and small commercial applications), Iristel offers phone, internet, and virtual fax through its VoIP network. Its specific business division, which is more broadly dedicated to larger business enterprises, Iristel offers the same services found in its residential division as well as toll-free and international numbers. Furthermore, its business division provides several accessibility services: its IP relay service allows users to communicate via text online using multiple web-capable devices. Using a chat interface and third party operator, the relay service allows more visible conversation than a common TTY window. More broadly, Iristel provides iNum for its business clients, a VoIP international toll-free number that allows for free calling no matter where the call originates. Moreover, Iristel offers widespread business mobility, which allows business lines to function from any location and multiple devices.

About Desk.com

After being acquired by Salesforce in 2011, the customer support software platform Assistly was remarketed as Desk.com and reimagined as Salesforce’s small business partner. As SaaS customer software for small businesses, Desk.com functions as an out of the box service option for small businesses that need a wide variety of customer service options.

Desk.com provides customer support software that is simple to use and clearly created with the small business in mind. The software is cloud-based and mobile, allowing its users multi-channel access that can turn emails, calls, and chats into tickets for customer support. In addition, Desk.com software allows its users to help customers through social media by giving them access to social media applications all rerouted through their inboxes. In this way, users can access all customer responses (from all platforms) at the same time. The software also allows customers to access their own accounts and monitor their own status, removing a need for certain service calls.

Desk.com software also allows users to quickly and efficiently analyze data, including customer satisfaction and performance. Companies can clearly see how their agents are performing, and the software can highlight changes or areas of concern. The software also works to scale for growing companies. It can easily be connected to other Salesforce products and a host of partner apps, including cloud-based business communication apps and many call center apps.

A review of Desk.com in PC Magazine notes that the program is simple, easy to use, aesthetically pleasing, and reasonably priced. While the review does comment that it may be too simple for larger businesses, the magazine claims that it is perfect for customer support tickets. Finances Online calls it one of the leading help desk software apps, noting its one channel where teams can “collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media.” Known for its excellent customer service, Desk.com won the Stevie Award in 2014 for best customer service.