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Now this hotel is located near the downtown railway station and accessibly metro and the station is maybe 5 minutes away. That said beware its on line 1 which has no elevators or escalators. you have to hump your luggage up and down the stairs...More

Dear All
Though it took a bit longer to check in the experience after that was wonderful.
Excellent customer service from Tom at front desk.
In addition the lounge is too good with great selection of food and drinks.
Letting that aside I asked Tinna...More

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Thank Vivek S

Response from june w, Public Relations Manager at Holiday Inn Shanghai DowntownResponded 2 days ago

Dear Vivek S,
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our staff Tom and Tinna made your stay experience more memorable. We will continue to...More

We booked this hotel for 5 days after arriving from Beijing and we booked on line a "Superior Queen room", when we arrived the room we were allocated in a supposedly non smoking hotel reeked of cigarette smoke, both of us suffer from asthma and...More

Thank John H

Response from june w, Public Relations Manager at Holiday Inn Shanghai DowntownResponded 2 days ago

Dear John H,
Thank you for taking the time to share your feedback with us! Your detailed comments are really important to us, as we use it to understand what we could improve to make your stay more enjoyable.
We would like to take this...More

stayed here for one night while in transit to suzhou. since the train to suzhou departs from the shanghai train station 5 mins away, we thought this hotel is perfect for that purpose. since the metro (line 1,3,4) is also just underneath the train station,...More

Dear Guest,
Thank you for taking the time to share such a thorough review of your recent stay experience at Holiday Inn Shanghai Downtown with us. We appreciate your detailed comments, as we use them to understand what we could improve to make our guests'...More

Hotel is located very close to Shanghai railway station which is biggest advantage. Rooms are very small and old though properly kept and neat and clean. Small window in room gives very cramp feeling. Restaurant have limited choices for vegetarian.More

Dear guest,
Thank you for your feedback with regards to our hotel Holiday Inn Shanghai Downtown. We understand and apologize for the inconvenience caused by the room facilities. We are currently working to make enhancements of our service and cleanliness to deliver a more comfortable...More