Footnote: 22. This paper builds on an earlier one prepared for Industry Canada in March, 1998: C.E. Hart and M.G. Cochrane, ADR in Electronic Commerce: Enhancing Safety, Security and Reliability in Electronic Commerce and Online Dispute Resolution: Two Case Studies.

Footnote: 33. Ontario's Civil Justice Review Task Force determined in its First Report, 1995, Table 3, p.144 that the duration of the average trial in Toronto was three days, and the average cost per litigant of preparing for and engaging in that trial was $38,200 plus disbursements.

Footnote: 44. Examples include the Investment Dealers of Canada Arbitration Program for disputes between dealers and their clients, and the Ontario Court (General Division) Mandatory Mediation Program which requires all civil, non-family litigants to submit their case to mediation prior to discovery.

Footnote: 3030. Alternative Dispute Resolution: Employers' Experiences with ADR in the Workplace, Report to the Chair, Subcommittee on Civil Service, Committee on Government Reform and Oversight, House of Representatives, by the U.S. General Accounting Office, August, 1997, at p. 3