Overview

Our client, a Cyber Security company, has a unique platform that provides security technology solutions and consulting. With worldwide operations for over 10 years, they have customer based worldwide, working directly with end customers and partners. The company is expanding their operations and looking for a Customer Success Manager to join the team in Ireland.

The Job:

As a Customer Success Manager, you will be responsible for defining the onboarding process and automating it, creating documentation and automated onboarding touchpoints for end customers, creating a smoother process and creating new engaging educational material.

You will onboard new partners and managing the relationship with IT partners, ensure they have access to all educational and onboarding materials, create educational and onboarding material, implement new ideas and suggestions to improve the onboarding process.

In addition to that, you will ensure partners and customers know how to access all the materials; collect, analyze and utilize customer feedback; and establish and maintain effective client communications.

Some more details:

Working hours are flexible, you'd manage your schedule based on client appointments.

The Fit:

You are eager to learn, energetic and go the extra mile to make sure customers are satisfied.

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Claudia is a native of Montevideo, Uruguay; she is fluent in Spanish and English and has recently being studying French. She graduated from Universidad Católica del Uruguay with a Degree in Social Communication with specialisation in Organisational Communication, and is currently studying for a Masters in Business Administration in Universidad de la Empresa, in Montevideo via distance learning.
Claudia has a variety of experience in Marketing and Customer Service roles in different industries including financial, logistics and telecommunications, and she has spent some time as an assistant professor of Contemporary Communication Trends in Universidad Católica del Uruguay. In e-Frontiers, Claudia works roles within the Customer Life-Cycle, specialising in marketing oriented roles.

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What our Partners are Saying

We really value our clients and the talent that want to work with us. So much so that we constantly ask them what they think.

A successful recruitment partner understands staffing needs, has a solid resource appreciation, and works in a timely, fair, and ethical manner. I am glad to say e-Frontiers is that.

Gearoid O'Riain, Compass Informatics

We have used e-Frontiers to fill a number of roles in the FieldAware Dublin office. We have found everyone from e-Frontiers to be fantastic to work with, diligent, hard-working and very customer focused.

Raymond Cunningham - FieldAware

"When our company needed to find new talent to help us grow. Azahara helped us to find the right profiles and candidates. We had no experience in this kind these type of of processes, and Azahara helped us to make it not only easy but successful. Without her ability to find the right candidates and her professional advice, taking this step forward would not have been possible”.

Joaquin Diez, IT Architect, Logtrust

The calibre of staff that is presented by e-Frontiers is extremely high . This is due to the screening by experts prior to presenting candidates.
They ensure they have a good understanding of the vacancy and consistently deliver.

Caroline Phelan, L&P IT Change Lead, Aviva Life & Pensions Ireland

From the outset I could tell that e-Frontiers were very professional and thorough in what they do. They took the time to meet me in order to understand where I wanted my career to go, and only suggested opportunities which were tailored to this. From then on they provided all the information and advice I needed to secure a role which I am now very happy in. I highly recommend e-Frontiers to help you with your next career move.

Colin O'Brien, successfully placed candidate

I recently recruited a Data Analyst through e-Frontiers. I found their service excellent with personal attention to identifying the right candidate profiles to meet my business need. They were professional, honest and reliable. I would not hesitate to recommend e-Frontiers to others and will continue to work with them for recruiting future resources.