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This person is a verified professional.

Rule number 1 - use a completely separate email address for your helpdesk. If this is your community email address (and therefore why Spiceworks is sending emails to it), you can change your community email address if you'd find that less painful than changing your helpdesk email address.

This person is a verified professional.

It may have a creator and/or CC'd recipient that matches your helpdesk email address, and by closing it, it responds back that the ticket has been closed, thus re-opening the ticket.
(temporarily) Try going in to Settings/Helpdesk Settings/User Email Notification section and uncheck "Ticket is closed" for both creator and CC, then close the ticket and see if it comes back.

This person is a verified professional.

Rule number 1 - use a completely separate email address for your helpdesk. If this is your community email address (and therefore why Spiceworks is sending emails to it), you can change your community email address if you'd find that less painful than changing your helpdesk email address.

You appear to have given out your Spiceworks email API address instead of your email address when using the website. So any emails sent to you will become a ticket by design. That email address is for the exclusive use of your Spiceworks system for creating tickets.

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