Important Patient Information

How do I schedule an appointment?

How much time should I allow?

Please allow two hours for your initial visit so that there’s ample time for you to receive your initial exam and tests, complete paperwork and meet with your care coordinator, if necessary. After your first appointment, you may allow less time or ask how much time you’ll need for your appointment when you call to schedule it. Don’t forget to bring your insurance cards and any medications you’re taking, along with any medical records you may have.

What should I do when I arrive for an appointment?

When you arrive, please register at the front desk and then have a seat in our waiting area where you’ll find reading materials and a warm, friendly atmosphere. It helps us a great deal if you can arrive about 10 minutes before your scheduled appointment so that we have time to complete your registration. Of course, we make every effort to keep your waiting time to a minimum. After you’ve met with your doctor or care coordinator, please stop by the front desk to schedule your next visit.

What about missed appointments?

If you are unable to keep your scheduled appointment, please call as soon as possible to cancel. We can reschedule your visit quickly and use your canceled appointment to provide care to another patient.

Emergencies and After-Hours Calls

What if I need help after hours or in an emergency?

If you feel you are experiencing a life-threatening emergency, dial 911 immediately. For urgent medical problems during the night or over the weekend, please call your doctor's office (North Park at 812-436-7280, Oak Hill at 812-485-2580). Your call will be answered and directed to an on-call physician, if necessary. If you need to see your physician during office hours, call us and we’ll arrange an appointment.