In the print queue it will tell you if there are documents printing and they will have a status such as “paused” or “error.” Highlight each item -> right click -> choose “pause” -> once all items are paused -> right click each item and cancel the print job.

Another thing to check when printing make sure you are printing to the correct device. From the application make sure you aren’t printing to file or to a FAX version of the printer.

Windows has a built in troubleshooting option to help fix printer issues: Select your printer by going to Start -> Devices and Printers -> find your printer -> right click your printer and click Troubleshoot. This will take you through the Windows diagnostic steps for the printer and can guide you a possible solution.