ELECTRONIC SURVEY KIOSK

With Solvis’s electronic survey kiosks your company profits from speedy gathering, tabulating and sending of management information in a sustainable way!

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A team of experts helping the success of your project

Our experienced research team caters to your project continuously, from the creation of the questionnaire to receiving the reports.

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Answer collection 24/7

Just plug it in and that’s it! Our kiosks collect your customers’ opinions before they leave your establishment.

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3G / Wifi communication

All data collected is automatically sent to our system via 3G or WI-FI network.

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Automatic Tabulation

Our system tabulates all information and organizes it into nine different report types.

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Sending strategic reports to the email of each person in charge

You and your team can get reports as often as you like, with several different settings.

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Reports in the palm of your hand

With the Solvis Monitor app for Android and IOs, you can see the search results on your smartphone pretty much in real time.



3G / Wifi communication

All data collected is automatically sent to our system via 3G or WI-FI network.

}

Answer collection 24/7

Just plug it in and that’s it! Our kiosks collect your customers’ opinions before they leave your establishment.



A team of experts helping the success of your project

Our experienced research team caters to your project continuously, from the creation of the questionnaire to receiving the reports.



Automatic Tabulation

Our system tabulates all information and organizes it into nine different report types.



Sending strategic reports to the email of each person in charge

You and your team can get reports as often as you like, with several different settings.



Reports in the palm of your hand

With the Solvis Monitor app for Android and IOs, you can see the search results on your smartphone pretty much in real time.

surveys THOUGHT FOR YOUR BUSINESS

It’s jaw-dropping when you see everything you can do with Solvis’s survey system.
I’ll show you a few things, but rest easy, we have the Research Analyst just to help you use the best of our solution in your business.

In addition to the various types of questions you can see below, surveys have:

Conditional ramifications of research.
Ex: Whoever chose “bad” goes to the open question.

Mandatory or not.

Different surveys can be scheduled for different times, periods, or shifts.
Ex: Survey A Just for lunchtime on the weekends, Search B at lunchtime on the other days and Search C on the other times.

Validations in the questions (By format, special rules).

Customized search for your company.

Multiple languages.

Custom quitting time.

Intelligent child-play filters or random touches on the screen.
And more … much more!

surveys THOUGHT FOR YOUR BUSINESS

It’s jaw-dropping when you see everything you can do with Solvis’s survey system.
I’ll show you a few things, but rest easy, we have the Research Analyst just to help you use the best of our solution in your business.

In addition to the various types of questions you can see below, surveys have:

Conditional ramifications of research.
Ex: Whoever chose “bad” goes to the open question.

Mandatory or not.

Different surveys can be scheduled for different times, periods, or shifts.
Ex: Survey A Just for lunchtime on the weekends, Search B at lunchtime on the other days and Search C on the other times.

Validations in the questions (By format, special rules).

Customized search for your company.

Multiple languages.

Custom quitting time.

Intelligent child-play filters or random touches on the screen.
And more … much more!

SEVERAL KINDS OF QUESTIONS TO USE IN YOUR QUESTIONNAIRE

Using Solvis’s research system to put together a questionnaire is the kind of task you do not have to worry about: our research analysts will do this for you after understanding what your company’s search goals are.

To make your client’s life easier while interacting with the kiosk, our system has several different layouts for each type of question. This allows customers to respond faster, increasing participation.

Some formats supported by the kiosk: Multiple Choice, Multiple Response, Scale (Scores with weights), Long Text, Short Text, E-mail, Phone, Date, CPF, CNPJ, Numeric and NPS (Net Promoter Score) the procedure companies like Apple and Amazon use to measure the degree of your company’s recommendation! With all the settings and options that exist, you can do the search you want!

NPS® Question

Like/Dislike Question

Scale Question

Scale Question (group)

Scale question (group)

Multiple answer question

Text Question

Short text, telephone and email questions (group)

9 TYPES OF DIFFERENT REPORTS

Reports are the perfect tool to take to that strategic meeting and make decision making a breeze. After all, it is the voice of the customer in your meeting!
The possibilities of reporting and scheduling settings for the different people in your chain are also immense. But the Survey Analyst will be the friend that will bring the whole experience of years configuring the best reports for your business!
In addition to receiving Solvis’s reports automatically via email, you and your team can access our web system to view search results virtually in real time. There are 9 types of reports with various filters and display options for you to analyze in detail the feedback collected from your client.
Check below the details of each report type:

Some of the things you can do in our system:

Cross-reference the data to discover incredible information such as: what is the average satisfaction by gender?

Filter your data and find out the details. It’s possible to use filters by dates, times, response types, units, unit properties, etc. There are many filters!

Get different reports by hierarchical levels. Ex: Daily reports with local data for local managers, weekly reports with all data for the directors.

Find out exactly when a complaint happened.

Find out what are the most written words Ideal for discovering new products that can be sold, identifying supply depletion or even rewarding the most praised employee of the month.

Compare your units, or compare groups of units, such as Areas, Regional, Units with a particular promotion, etc.
Compare results by different times, days of the week, etc.
You can cross-reference the results even by the response your client gave to another question. Like, for example: satisfaction X how did you get to the store

See how your network is going and what has changed over time.
Graphically follow the results of management decisions.

Get the results of the questions you want (or any questions) in Excel

See how participation in your survey goes and how many people are leaving before completion

Analyze each response individually.

See each answer in a nice read format on mobile phones and tablets.

The word cloud shows the most used words by your clients for each question.

In addition to tracking the evolution of a specific factor, you can set goals and print this report for your employees.
Ex: Customer satisfaction with the cleanliness of the establishment can be printed to serve as a goal and motivate employees.

SOLVIS MONITOR APPLICATION

The results collected on the kiosks are now easily accessible you wherever you go. With the new Solvis Monitor application for Android and iOS, you can view search results from all your units even faster and more easily.

MACRO AND MICRO VISION

Want a more general view of the company? Or maybe the detail of what happened yesterday at a specific store? The App allows you to view the results of all units under your management (as a whole or individually).

DATA FILTERS AND SURVEY FILTERS

By applying data and survey filters, you can see your clients’ responses in specific time slots, ideal for goal setting!

COMPLIMENTS, SUGGESTIONS AND more

Our app allows you to read written comments, making it easy and quick to give feedback to your team.

EASY TO SHARE

If any comments need immediate attention or a compliment is too good to keep to yourself, you can share the answers via WhatsApp or email!

EACH WITH THEIR OWN INFORMATION

If your company is like a network of franchises, our solution allows you to compare all points of sale or restrict responses only to those responsible for each unit.

MACRO AND MICRO VISION

Want a more general view of the company? Or maybe the detail of what happened yesterday at a specific store? The App allows you to view the results of all units under your management (as a whole or individually).

DATA FILTERS AND SURVEY FILTERS

By applying data and survey filters, you can see your clients’ responses in specific time slots, ideal for goal setting!

COMPLIMENTS, SUGGESTIONS AND more

Our app allows you to read written comments, making it easy and quick to give feedback to your team.

EASY TO SHARE

If any comments need immediate attention or a compliment is too good to keep to yourself, you can share the answers via WhatsApp or email!

APP DOWNLOAD

Option 2: Go to the app store on your mobile phone (App Store or Google Play Store), search for “Solvis Monitor” and download the app!

Android version (Google Play Store)

Version for iOS (Apple App Store)

RESEARCH ANALYST – YOUR EXPERIENCED CONSULTANT OF SATISFACTION SURVEY

Research Analyst will be in contact with you to create the best research project for your network.He will understand your scenario and use all the expertise of many years working with satisfaction surveys that Solvis has.

Our survey solution allows for a huge amount of exclusive settings and the analyst will know which one is best for your business.

Providing consult with the most appropriate survey solution to your case.

Experience and survey models that work for real.

Settings for reports and report distribution that will change the way you make decisions for your business.

Sets up all the survey quiz setup, reports, filters and data crossings.

Helps to customize the kiosks.

Monitors the survey performance.

Guides you and continues the process of continuous improvement of the research.

OTHER TOOLS TO OBTAIN THE IDEAL SURVEY SOLUTION

Online Survey

In addition to integrating the responses with those of the kiosks, you can also use the Solvis online search solution via QR code in your printed material, use it on email or even on your website.

Survey on email footer

Never lose another customer due to poor customer service! This instrument enables your company’s customers to evaluate the quality of their team’s responses that are sent via email.

Follow-Up Campaigns

What about encouraging the customer to return to the POS? Solvis automatically sends customers a thank-you email with promotional vouchers, discount coupons, loyalty program links, and more!

Half screen ads

A distinct and elegant opportunity to publicize institutional campaigns and promotions while your clients respond to customer satisfaction surveys.

We can help!

Fill out the registration form below to receive our complete presentation by e-mail in a few minutes. If you have any questions or wish to receive a quote for our services, just describe your project and we will get back to you as soon as possible.

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About us

Solvis has developed point-of-sale research solutions since 2000. Our electronic research kiosks are present in many segments, such as restaurants, hotels, industries, hospitals, department stores, retail chains, museums, specialty shops, laboratories, among others.