Brilliant Energy goes bust, Ofgem say

Brilliant Energy has become the latest small energy supplier to go bust, leaving thousands of customers in limbo.

Regulator Ofgem said the energy supply to the group’s 17,000 customers – including those supplied under a “white label” arrangement with Northumbria Energy – will not be affected and outstanding credit balances will be protected.

The watchdog will choose a new supplier to take on Brilliant’s customer base “as quickly as possible”.

Philippa Pickford, Ofgem’s director for future retail markets, said: “Our message to energy customers with Brilliant Energy is there is no need to worry as under our safety net we will make sure your energy supplies are secure and your credit balance is protected.”

“Ofgem will now choose a new supplier for you, ensuring you get the best deal possible. Whilst we’re doing this our advice is to ‘sit tight’ and don’t switch.

“You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your new tariff.

“We have seen a number of supplier failures over the last year and our safety net procedures are working as they should to protect customers.”