Arrival Time We recommend that you arrive at least 10 minutes prior to your first scheduled appointment. This will allow ample time to fill our a client profile necessary to tailor our treatments to your personal needs. Cancellation Policy Scheduled treatments are reserved especially for you. We require 24 hour advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 hour window are subject to a charge for each service. This policy also applies to gift card and certificate holders. Late Arrival All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service. Return Policy Unused products in their original packaging may be returned within 14 days for a full refund. Health Conditions Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services. Pregnancy We have specially designed treatments for expectant mothers. A spa concierge is present to guide you in selecting appropriate treatments for you during this special time. Cleanliness Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and and treatment. Loss or Damage We regret that we cannot be responsible for any loss or damage of personal items. Payment All major credit cards are accepted. We do not accept traveller's checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.