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When i turn my computer on there is a square that comes up…

Customer Question

When i turn my computer...

When i turn my computer on there is a square that comes up before the homepage and it says microsoft visual c runtime library this application has requested the runtime to terminate in a unusual way please contact applications support team for more information what does that mean and how do i fix it Please Help!!

1) If the computer is running, shut down Windows, then turn off the power, wait 30 seconds, then turn the computer on.

2) Repeatedly tap the F8 key about twice a second (about twice as fast as a heartbeat). The Windows Advanced Options Menu will appear. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. If this happens, restart the computer and try again, but wait a bit before tapping.

3) Select Safe mode option using the arrow keys, then Press Enter. The computer then begins to start in Safe mode.

4) When you are finished with troubleshooting, close all programs and restart the computer normally.

Let us try a system restore which will take your computer to a position before this happened.

Once you are in safe mode , do the following :Start > All Programs>Accessories > System Tools > System Restore.

Then you can follow the instructions given here(For Windows XP) and given here ( for Vista)about how to do that. See the part of restoring to an earlier point, we want our system to be back to the stage before this problem occurred. System restore will not delete any files , it will just change the settings.

See let me give you the concept of startup items in brief. The items which are checked there are the programs which will automatically start when the computer starts. Now say for e.g msmsgs, this is MSN messenger, now since it is checked it starts automatically at computer start, Even if one unchecks it, one can start it from Programs list but it will not start automatically.

So, What we ideally want is to have very few items checked there because more there are slower the computer startup as more and more programs need to start.

Disable all means nothing will start (all items are unchecked). We are basically trying to see if any of the startup programs is interfering with it . So , now you need to check some of them and see if the error still occurs, in this way you can reach the service which is causing this. Check half of the services, see if it occurs, repeat the process to pinpoint the error.

Makes sense ?

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Customer reply replied 8 years ago

ok so i need to just unmark the programs that i dont need and press apply? the internet is no longer working either

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.