Voice of the people (letter).

Complain Away

July 31, 2000|By Mary Greene.

BERWYN — Thank you to Louise Kiernan, Tribune Staff Writer, for her articles about the CNA building window failure (Page 1, July 16 and July 23). Her detailed "chain of events" approach to this tragedy helps demonstrate how the "little things" that individuals don't do can add up.

I myself am often afraid to complain about a problem, for fear of being labeled as a whiner or a pushy person. But sometimes I do step out of my shell and respectfully demand attention to a dangerous situation. It's hard to know when to speak up, but it is better to speak up and ignore what folks might think.

I appreciate this article for pointing out that we all shared the collective guilt when we assumed that a major insurance corporation, our city and its officials would care about the safety of its employees, citizens and visitors.