Check-In Check-Out:Managing Hotel Operations: International Edition

Description

For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels.

Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Features

For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels. Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

· The blending of hotels, resorts, gaming establishments and residences

· Increasing automation through electronics

· Guest service and complaint handling

· New designs in baths and lobbies

· Changes in credit cards and smart cards

· The role of third parties in reservations and more!

Table of Contents

Table of Contents

PART I: THE HOTEL INDUSTRY

1. The Traditional Hotel Industry

2. The Modern Hotel Industry

3. The Structure of the Hotel Industry

PART II: THE RESERVATIONS PROCESS

4. Forecasting Availability and Overbooking

5. Global Reservations Technologies

6. Individual Reservations and Group Reservations

PART III: GUEST SERVICE AND RATE STRUCTURES

7. Managing Guest Service

8. Arrival, Registration, Assignments and Rooming

9. Role of the Room Rate

PART IV: THE HOTEL REVENUE CYCLE

10. Billing and the Guest Folio

11. Credit and the City Ledger

12. Cash Transactions

PART V: TECHNOLOGY

13. The Night Audit

14. Hotel Technology

GLOSSARY

BIBLIOGRAPHY

INDEX

Back Cover

With this 8th Edition, some 30-plus years of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management.

The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out. The text is current even as it anticipates upcoming changes. It is accurate even as it describes the latest industry innovations.

Among the many changes features in this latest revision is this sample:

Enhanced discussion on the “perfect fill”

Five hundred plus glossary entries

Importance of brands and branding

Incidents (small case studies) at chapter ends

Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation

Carefully outlined chapters to speed reading and locate references

Greening of the Industry: LEED (Leadership in Energy and Environmental Design)

Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread)

Real estate role in the lodging industry

Renewed look at the bedroom: cleanliness, electronics, furnishing, linens, and more

Reservation forecasting and its role in yield management

Revised chapter sequence to recognize the natural flow of guests and records

Self-service through kiosks and hand-held devices

Topics not found in other texts: corporate housing, destination elevators, trade advertising contracts, and much more