The "Baker's Dozen," which is featured in HRO Today'sFebruary 2013 issue, provides HR professionals with a list of the top talent management software companies recognized for their excellent customer satisfaction. Satisfaction rates are based on an online survey conducted with customers using the various talent management technologies in the market. Overall results are analyzed across three subcategories: breadth of features, market environment, and quality of service. In addition to ranking third overall, iCIMS also ranked second in breadth of features and third in quality of service.

"Customer service is at the heart of what we do. Every day we strive to be better and that hard work has paid off," said Adam Feigenbaum, Chief Operating Officer and Ambassador of the iCIMS' iCARE™ customer experience. "Reports like the 'Baker's Dozen,' which ranks us based solely on customer feedback, are a testament to our commitment to providing unparalleled customer experience."

iCIMS' dedication to customer service has enabled the company to maintain one of the industry's highest customer retention rates at 97% and a perfect 4.0 customer service rating in a recent independent study. "I have been very impressed with everyone I have worked with at iCIMS, especially the help desk. I can't tell you how glad we are that we choose iCIMS over several other systems that we looked at," says customer, Staci J. King-Sabel of Flad Architects, "Thanks to everyone at iCIMS ... you make it easy to be a customer!"

In recent years, iCIMS has also been recognized for its customer service by numerous other industry reports and awards including the New York Enterprise Report's Small Business Awards, Bernstein & Associates' study of Customer Satisfaction for Enterprise Organizations, and the Stevie Awards for Customer Service Department of the Year in the Computer Software category for the organization's unwavering commitment to providing an outstanding customer experience.

About iCIMS, Inc.:iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is an Inc. 500 and Software Satisfaction honoree focused on solving corporate business issues through the implementation of easy-to-use, scalable solutions that are backed by award-winning customer service. iCIMS' Talent Platform, the industry's premier candidate management solution, enables organizations to manage their entire talent acquisition lifecycle from sourcing, to recruiting, to onboarding all within a single web-based application. With more than 1,400 clients worldwide, iCIMS is one of the largest and fastest-growing talent acquisition system providers with offices in North America, UK, and China. To learn more about how iCIMS can help your organization, visit http://www.icims.com or view a free online demo of the iCIMS Talent Platform.

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