On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again.

2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours.

ICN

SFO

Good 7.6

Entertainment options are out of date which is painful for long flights

CHS

JFK

Excellent 8.0

ICN

HKT

Excellent 9.0

A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays.

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

PEK

JFK

Okay 5.6

The style of the pillows and blankets were nice.
The pillows were really comfortable and a good size.
The taste of the food was okay.
I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person.
Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid.
My companions noticed that the sometimes when he received his food it was still cold in some parts.
On my return flight there were a few times my row was skipped for drinks.
On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water.
The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

LAX

PEK

Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

The service was horribly they dilate my flight 24 hours and I lose my flight yesterday because from Washington to Atlanta the flight was late and from Atlanta to Tegucigalpa leave early

BDL

CVG

Okay 4.0

Great pilot..

Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers

DEN

JFK

Good 6.3

Comfortable seats. Good entertainment

Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication.
Lack of a free snack was disappointing. May have to rethink flying Delta next time.

FLL

DTW

Excellent 10.0

I like service

BJX

LAX

Excellent 8.0

I liked the check-in kiosk, but only because I had no bags to check. I liked being able to choose my own seat. I liked that the flight was uneventful. I liked the staff at all stages, they were friendly and helpful.

They made me shove my purse into my knapsack to fit within their two bag policy. That's a first for me. My Delta flight did not do that.

Entertainment options are out of date which is painful for long flights

ICN

BKK

Excellent 8.0

The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!

SIN

ICN

Okay 5.0

the movie selection

the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job

the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job

CHS

JFK

Excellent 8.0

ICN

HKT

Excellent 9.0

A long delay for weather, adding 2hrs to our trip. If traveling in the winter be prepared for delays.

JFK

ICN

Excellent 8.3

On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again.

2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours.

ICN

BKK

Excellent 8.0

The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!

On both of my long haul flights I had very nice, new planes to fly on which were very clean. Staff was incredibly friendly and accommodating despite having a huge number of people to attend to. Food was good when I ate it. Seats reclined very nicely and there was the most room I've had on a flight ever. Still cramped, but you take what you can get! Would definitely fly again.

2 complaints I would pose. 1. If we're flying on a super long flight overnight, do you have to turn on every light in the pane to serve food? Can we not keep it kind of dim while literally everyone is trying to sleep? Also, why are you serving a meal at 3AM?! I know we took off 2 hours ago and people may want food before we get into the bulk of the trip, but it's 3AM! Everyone just wants to sleep and now the lights are on and you're offering me a full meal?! Believe me, it's great that you're trying to keep me fed, but come on, we've got 12 hours of flight left to go! 2. The movies offered were really sub par. The "new releases' only had a handful of movies I'd even heard of before and only like 3 I even cared to watch. The "movie classics" were the same way. Gotta step up your movie options when I'm trapped in your plane for 14 hours.

SIN

ICN

Okay 5.0

the movie selection

the seats are so closely packed any inclination inconveniences the person seated behind. in all respects save for the name and price this replicated a cheap budget airline. i expected more from SA. the flight crew was brusque and made it appear that they were grudgingly doing one s personal favor rather than their job

TAO

ICN

Excellent 9.6

I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can.

Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.

PEK

IAD

Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

PEK

JFK

Okay 5.6

The style of the pillows and blankets were nice.
The pillows were really comfortable and a good size.
The taste of the food was okay.
I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person.
Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid.
My companions noticed that the sometimes when he received his food it was still cold in some parts.
On my return flight there were a few times my row was skipped for drinks.
On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water.
The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

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