Apr. 21, 2017

What Should Companies Look For in an Expense Management System?

Corporate road warriors often complain about filing their expense claims, be they on spreadsheets or using their employer’s clunky, antiquated solution. The process can be time-consuming, making it easy to put off, which leads to delays in reimbursement. Finance teams also tire of having to manually process and code hundreds or even thousands of expense claims each month.

If this sounds like your organisation, maybe it’s time to start looking for a new solution. Given the variety of vendors offering expense management technology, what should companies look for in their next system? While not every organisation has the same requirements, there are some common themes that every company should consider when looking at a new solution:

Ease of use

Unlike many specialised solutions such as accounting software, which are only used by a certain team, expense solutions are used across the organisation. However, unlike most other enterprise-wide applications (such as Word or Excel), a significant number of employees may only use it once every few months. Therefore, ease of use is a critical factor, or it could lead to huge headaches for your employees and admin team alike. Key is it being easy for end-users to enter expenses, both in the office and on the road. Probably the easiest way – as it doesn’t even require logging on to the expense account – is to simply take a photo of the receipt and email it directly into the system, or just forward email receipts, such as hotel booking confirmations. However, if users still have to enter all the transaction details (merchant, date, amount, etc.) to create an expense, it’s still cumbersome to use. Therefore, look for a solution with sophisticated data parsing and optical character recognition (OCR) capabilities, so it can “read” receipt images and pull out transaction information such as date, vendor and amount, and drop this directly into your expense claim along with the image.

True mobility

As well as a significant amount of expenses being incurred on the road, many of the heaviest users of expense management software – the road warriors – spend much of their time out of the office. They need to be able to submit their expenses from anywhere, on any device, in order to be reimbursed quickly and avoid credit card charges and interest.

Therefore, an expense solution needs to work just as well on a mobile phone as a laptop or desktop. The first thought may be to look for a solution with iOS and Android apps. However, this isn’t necessarily the best approach. First, some companies still have a significant number of BlackBerry users, who will be left out using the mobile app route. Second, apps rarely look the same as, or offer the same functionality as, the full version. There can also often be differences between different versions, which can lead to a major headache for training and support – especially for organisations with a BYOD policy. Look instead for a web-app-based solution, which can be accessed through any browser, and offers the same look, feel and functionality regardless of the device it’s being used on.

Scalability and flexibility

Anyone who has ever replaced an enterprise-wide software solution will tell you that it’s not something they want to do again soon. To avoid this, it’s critical to find a solution that works not just today, but for your organisation’s future needs, as you grow, enter new markets, or perform acquisitions.Obviously, the need to handle multiple currencies and language is a given, but it goes beyond that. Is the solution set up so it can handle the tax jurisdictions in all of the markets where you will need to use it? What about technical regulations such as Mexican XML? Can support be offered in the languages that your administrators require? Scalability isn’t just a globalisation issue, either. As companies evolve, their processes often become more complex – this also applies to expenses. Unless you’re planning on never growing, you need a solution that can be configured and re-configured to fit your company’s evolving requirements (without huge consulting fees each time).

True partner relationship

When looking for any solution, it’s easy just to go to the biggest vendor, safe in the knowledge that it will have the capabilities to handle your needs. However, there is often a fine line between them being big enough for you, and you being big enough for them. You could find yourself in the situation where you’re simply too small to get their full attention. Instead, look for a solution that can offer capabilities that may outstrip your current requirements (so you can “grow into” them and turn them on as required), but from a company that gives you the level of service that you’re looking for from a true partner.

While this certainly isn’t an exhaustive list, and every company will have its specific needs, these four elements offer a good starting point for your expense management selection process. Your team will thank you for choosing the right provider.

Our choice of Chrome River EXPENSE was made in part due to the very user-friendly interface, easy configurability, and the clear commitment to impactful customer service – all aspects in which Chrome River was the clear winner. While Chrome River is not as large as some of the other vendors we considered, we found that to be a benefit and our due diligence showed that it could support us as well as any large players in the space, along with a personalized level of customer care. Sally Abella, Director of Corporate Travel Harman International

We are excited to be able to enforce much more stringent compliance to our expense guidelines and significantly enhance our expense reporting and analytics. By automating these processes, we will be able to free up AP time formerly spent on manual administrative tasks, and enhance the role by being much more strategic.
Ben Zastrow Zelle