Privacy Policy and Cookies

Turnaround Publisher Services take your privacy very seriously and we promise that any personal information that you share with us will be protected and respected. This Privacy Policy explains how we use any personal information we collect about you when you use this website.

Wherever you see, ‘we’ or ‘Turnaround Publisher Services’ this means any companies that are part of Turnaround Publisher Services LTD.

What information do we collect about you?

We collect your information when you register with us or place an order for our products or services. We also collect your information when you complete customer surveys, provide feedback, comment or sign up for newsletters or information from us.

Some of the information you will give us, like your email address when you sign up to a Newsletter, and some we will collect via Cookies.

How do we use the information we collect?

We collect information about you, so we can manage your account, process your orders and, if you have requested, to email you with information like our Newsletters or, if you have agreed, other products and services we think might be of interest.

We sometimes use your information we have collected to personalise your repeat visits to our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available here.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience any of the interactive features of this website or other websites you visit.

Who can access your information?

We take your personal data very seriously so only members of the Turnaround Publisher Services or our approved suppliers can access your information.

Is your information secure?

We protect your personal information in a range of ways including secure servers, firewalls and SSL encryption.

The servers that make this website available may be located outside the country from which you have accessed this website. We make sure that the hosting organisations we work with have verified that their data processing standards comply with the GDPR data regulations which sets out clear safeguards and transparency responsibilities for non-EU based organisations processing personal information from EU citizens.

How do you stop emails from us?

We would like to send you information about products and services of ours which may be of interest to you but if you changed your mind about hearing from us then just tell us by clicking on the ‘unsubscribe’ link at the bottom of the email we sent or contact [email protected]. We won’t take it personally and if you change your mind later, you can always subscribe again.

What if you want to see the information we have from you?

You have the right to see a copy of the information that we hold about you. If you would like a copy of your personal information, please email [email protected]. We may make a small charge for this service.

And if you want us to delete all the data we have about you, then we are happy to do that for you just contact us at [email protected]. Please be aware that we do have an obligation to keep certain personal data for a specific amount of time to meet business and legal requirements.

Are you applying for a job with us?

All of the information you provide during the application process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the application process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites from here you should read their privacy policy too.

Changes to our privacy policy may happen sometimes so please review this page for updates. We last updated our Privacy Policy on July 2018.

How to contact us

We hope that we’ve given you all the information about how we collect and use your data simply and clearly but please if you have questions email our Data Protection Officer at [email protected] who will be able to help.

Cookie Policy

This website, www.turnaround-uk.com (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies we are able to provide you with a better experience and to improve our site by better understanding of how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur if you continue using Our Site or when you press the ‘submit’ button on Our Cookie popup.

If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation

1.1 In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the Data Protection Act 1998 OR EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

2. Information About Us

2.1 Our Site is owned and operated by Turnaround Publisher Services, a limited company registered in England under company number 3126700.
2.2 Our Data Protection Officer can be contacted by email at [email protected].

3. How Does Our Site Use Cookies?

3.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
3.2 By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for example Google Analytics. For more details, please refer to section 4 below.
3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

3.3.1 Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

3.3.2 Analytics Cookies
It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

3.3.3 Functionality Cookies
Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

3.3.4 Targeting Cookies
It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.

3.3.5 Third Party Cookies
Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you.

3.3.6 Persistent Cookies
Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

3.3.7 Session Cookies
Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

3.4 Cookies on Our Site are not permanent and will expire.
3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy above.
3.6 For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

Name / Purpose / Duration

frontend
Magento cookie – for storing all information about current and previous visits, whether you are logged in or browsing the site as a guest, and the contents of your shopping basket.
One day

SESSxxxxxxx
Used to determine whether the user is logged on to the site.
23 days

has_js
Used to determine whether the user has javascript enabled or not.
One month

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hotjar – used to determine whether the user has javascript enabled or not.
One year

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Google Analytics – used to distinguish users and sessions.
Two years

__utmb
Google Analytics – used to determine new sessions/visits.
One day

__utmc
Google Analytics – used to determine new sessions/visits.
One day

__utmz
Google Analytics – stores the traffic source or campaign that explains how the site was reached.
Six months

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Google Analytics – used to throttle request rate.
One day

4.1 Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

4.2 The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

6. Changes to this Cookie Policy

6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

7.1 If you would like to know more about how We use Cookies, please contact Us at [email protected].
7.2 For more information about privacy, data protection and our terms and conditions, please view our Privacy Policy above.