The players take the roles of model Suburbanites of Promise Hollows. Each of them bring cheer to their neighbors, help to the needy, and a little something special to the town. And of course everyone is happy to serve in the number of Systems that help keep the town blissfully chugging along - grateful employers, a vibrant PTA, the City Improvement Committee, and more.

But behind this technicolor façade is a stark world of black and white and shadow. Each character is hiding a very fragile private persona, full of hurts, needs, wants, and some terrible guilt.