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Frequently Asked Questions

Do I need to set up an account?

You do not need an account to buy online at AL Tayer Motors. However, you will need to share your personal information such as address, email, phone number and emirates ID to be able to start the car buying process.

Will my personal information be confidential?

We take data protection very seriously here at Al Tayer Motors. Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. Your card details and passwords are not available to any of our employees. For full details on how we handle data, please read our Privacy Policy.

How do I search for a particular vehicle

Using the search bar in the top right hand corner of the page, you will be able to search by brand, Product ID and description. If you are unable to locate the item you are looking for, please contact our customer care team from 10am-10pm on our UAE toll free number800686277 or email customercare@ounass.com.

How will I know if a vehicle is out of stock?

A 'Sold’ banner will be displayed by an item if it is out of stock. In rare cases, a vehicle may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

How do I contact the Call Centre

You can contact our customer care team from 8am-8pm on our UAE toll free number 800 MOTORS (668677), or email contact@altayer-motors.com

What payment methods does AL Tayer Motors accept?

We accept Visa, MasterCard, American Express, and debit cards

How will I know if Al Tayer Motors has received my order?

After placing your order, you will receive an email to inform you that your order has been received. However, this does not mean that your order has been confirmed. Your order will only be accepted once your card details/payment have been approved, the delivery address has been verified and the vehicle is confirmed as available. From here, we will contact you confirming your order and letting you know what the next steps are. In the event of a problem however, you will quickly be informed and any payment will be refunded on to the card used for the original payment.

Can I change or amend my order once it has been placed?

Our sales team will help you with any changes (if the other vehicle is available) or arrange a visit to the showroom to start the refund process.

How can I share feedback on my experience?

We would love to hear your feedback to help improve our service. You can contact the customer care team from 8am-8pm on our UAE toll free number 800 MOTORS (668677), or email contact@altayer-motors.com