By
Future Commerce.
Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.

Our analysis of "deep fakes" continues as we sit down with SuperPersonal, the technology which maps a customer's face into the stores that they shop online. Founder Yannis Konstantinidis talks about the evolution and eventuality of the use of the technology, customer expectation, the blurred lines of privacy and personalization, and much more.

Show Notes:

Main Takeaways:

In one of Future Commerce's most anticipated interviews: SuperPersonal Founder Yannis Konstantinidis is here to talk tech.

With personalization being the future of pretty much everything, how will technology like SuperPersonal's fit into the retail space?

Yannis explains that SuperPersonal is a closed system, and they don't share the data because of their ethical responsibility with their user's data.

Customer Collaboration in Retail: Super Personal Edition

The more content that is put out online, the more potential for content manipulation.

So who is the perfect retail customer for Super Personal's technology?

Yanis says that for right now either smaller players in the retail space, like brands would have the most use for SuperPersonal's solutions or large players who want to use it for smaller projects, like the launch of a new project.

As Brian heads to NRF Tech Phillip pontificates on a foreseeable future where permits and certificates of occupancy are required to build shopping experiences on the web. Listen now! Show Notes: Main Takeaways: Brian is on his way to MC NRF Tech because retail tech may be moving fast, but Future Commerce is moving faster. Accessibility is near ...…

Former Ambassador and Deputy Assistant Secretary Daniel Sepulveda joins us to talk about Privacy, CCPA, GDPR, and the fundamental right to control our own data. Listen now! Show Notes: Main Takeaways: With all the talk about digital privacy, how that data being used is a question many are asking, and former Ambassador and Assistant Secretary Da ...…

Ingrid Milman (Ann Taylor, LOFT) sits in this week in our Earth Week deep-dive to discuss sustainability, transparency in supply chain, and "deliciously sinful" luxury impulse buys. Who has the true influence on the eco-conscious purchase decision - the brand or the consumer? How can fashion lead the conversation in transparent supply chain and ...…

What do Amazon, Everlane, Allbirds and New York City have in common? They have all announced Carbon Offset initiatives. Brian's out so this is our first mini-episode covering some of the stories that landed on Earth Day, April 22, 2019. Listen now!By Future Commerce.

In the age of brands having veritable lakes of data, how do you action and champion the story behind the data - how do you use it to bring real insight into who your customer is and what she wants? In this episode we sit down with Rachel Swanson, founder of Method + Mode, a market research firm, to take some of Future Commerce's own medicine - ...…

Are digital experiences the gateway to a more accessible luxury experience for millennial consumers? Scott Emmons opens up to us about his successes at Neiman Marcus, the future of technology adoption at retail brands, and how he's bringing that culture of innovation and technology leadership to other brands in his new role at Current Global.…

Our analysis of "deep fakes" continues as we sit down with SuperPersonal, the technology which maps a customer's face into the stores that they shop online. Founder Yannis Konstantinidis talks about the evolution and eventuality of the use of the technology, customer expectation, the blurred lines of privacy and personalization, and much more. ...…

In this episode, we unpack Instagram and Pinterest: is social commerce the new "dot-com"? Can a fast food chain be a good steward of an AI-based startup? Plus: Glossier and Rent the Runway go Unicorn, Apple Credit, and Jeremy King leaves Walmart. Show Notes: Main Takeaways: It's our 100th episode, cue the confetti and champagne! McDonald's acqu ...…

Live from Shoptalk 2019, there's a lot to say about brands, Levi's keynote, and puppies which seem to be everywhere! Future Commerce Director of Content Lianne Hikind joins the show, and clienteling is a major theme at Shoptalk sessions. Show Notes: Main Takeaways: Phillip and Brian podcast live for the third time from #Shoptalk2019! FC's Direc ...…

Lively CEO and Founder Michelle Cordeiro Grant sits down with us at Shoptalk 2019 to talk about how they're using community to drive commerce in an authentic way - and in so doing creating entire households of customers by partnering and empowering women who are "Wild at Heart, with Boss Brains". Show Notes: Main Takeaways: Brian and Phillip ar ...…

Recorded live at eTail West 2019 - Brian sits down with Chris Homer of thredUP to talk about how data is assisting the "treasure hunt" in the secondhand retail market space. thredUP uses data, events, and preferences to help their customers find wardrobe pieces they'll love, and they use technology to assist them in having joyful experiences ov ...…

Brian sits down at eTail West 2019 with Ingrid Milman, eCommerce Strategist for Ann Inc (Ann Taylor | LOFT | Lou & Grey). Ingrid talks about customer expectations in the digital age, clienteling as a culture, and how to lace kindness into a brand culture from top to bottom - from employee interaction to customer experience. Show Notes: Main Tak ...…

Shoptalk 2019 is mere weeks away, and so we take the opportunity to look through the brands, the speakers, and the agenda! ALSO: Is voice dead? Why don't we talk about failure? What were the key takeaways from the 2017 and 2018 editions of Shoptalk and what are we hoping to learn in 2019? Show Notes: Main Takeaways: Phillip and Brian preview Sh ...…

"Controlling my data will be a fundamental human right in the 2050's" Phillip and Brian recap Future Stores Miami and get deep into futurism on what the future of humanity and commerce looks like as we evolve from Homo Erectus, to Homo Sapien and finally to Homo Deus. Main Takeaways: Future Commerce was at Future Stores Miami last week, and the ...…

Phillip and Brian deliver on their 2019 predictions - AR is here, where is it heading? Retail wages - are they rising? Brands can finally compete with Amazon - and what about Charitable Commerce? All that and more - PLUS what the "retail apocalypse" was REALLY all about. Listen now! Show Notes: Main Takeaways: It's the prediction episode, so ho ...…

In this episode we bring a review of the best and brightest from the show floor at NRF 2019 - we talk Innovation Lab, "Ingredient Brands", Shoppable AR, and much more. Listen now! Main Takeaways: Phillip and Brian podcast twice live from NRF Body data is still in vogue in retail-tech company spaces, but has anyone learned to implement it proper ...…

Products that are sharable are all the rage - in part 1 of our recap of NRF we come to you live from the show floor and talk about how retailers are using customer engagement to shape how their product assortment and marketing are crafted. Listen now! Main Takeaways: Walmart is stepping up its technology game in a serious way. 2018 really was t ...…

"Stores within stores" is a concept often spoken but seldom understood. With retail closures on the rise we look at how real estate is adapting to new digitally native brands, how flagships are shifting focus, and how companies like Cushman and Wakefield are helping brands get to market faster than ever. Listen now! Guest Brandon L. Singer, Man ...…

Main Takeaways: "We are now at the beginning of the experience economy". Retailers are looking for a way to turn mobile browsers into mobile buyers. Millennials seem to be at the forefront of a data revolution. Mobile customers tend to commit to a purchase when they feel that their personal information is secure. Can mobile-commerce really beat ...…

Main Takeaways: Wayfair has curated in-house brands and has seen success due to its focus on customer experience and lack of awareness of brand. Consistency is the name of the game when it comes to customer experience. Wayfair understands that investment in its own teams is the best way to fill gaps in talent. Wayfair is popping up in two physi ...…

Main Takeaways: Retail consolidation is happening, and it really is survival of the best fit. Phillip really wants Alexa to stop trying to figure him out. Amazon raises its minimum wage to $15, but are workers really benefiting? Shopify launches a glorified Apple Genius Bar in Downtown LA. Adobe has an uphill battle in integrating its acquisiti ...…

Main Takeaways: Amazon takes a third (actually more like fifth) leap into physical retail. Phillip takes a trip down memory lane, was Service Merchandise the original Amazon? This episode would make it into Amazon's 4-star store. Retailers may want to jump on the Amazon copycat train for better in-store curation. Amazon Opens Yet Another Retail ...…

Main Takeaways: California bans bots from pretending to be human. Finally, brands are getting on board will real-size fashion. Brian and Phillip banter over "chose your own ending" episodes. California Passes Law to Stop Bots From Behaving Badly: Bots have earned themselves quite a nasty reputation lately. Sneaker bots specifically have people ...…

Main Takeaways: Salesforce CEO Benioff goes on a multi-million dollar shopping spree. Amazon is setting up a new headquarters; Will it be in DC? Why doesn't anyone want to work for Target? Apple is creating lifestyle products that you can't (or won't) live without. Highlights from Shop.org 2018: The innovation lab outpaced last year's conferenc ...…

Main Takeaways: Fitzroy Toys manages to operate as B2B company with a B2C feel. The retail apocalypse is really just the end of boring retail. Big brands are having to get scrappy to keep up with start-ups. From 4th Grade to Fitzroy: CEO Stefanie Botelho's entrepreneurship journey actually began in toys: she started her first business venture i ...…

Show Notes Main Takeaways: Brian gets to visit all the cool exhibits with all the cool toys in the Innovation Lab at Shop.org 2018. Personalization seems to be the name of the game in emerging technology. Avatars with a user's exact measurements may just be the preferred shopping experience of the future. Is it time to drop the E in e-commerce? ...…

Show Notes At the forefront of innovation: B-A-N-A-N-A-S. The One-A-Day Banana nearly broke the internet. One package, six bananas varying in ripeness so you can have the perfect ripeness each day. This could be a good solution for grocery delivery services because produce is a big challenge for them. It's tough to get the perfect avocado or ba ...…

According to Allen Nance email has transcended from a communication platform to a global source of identity for consumers the world over. The CMO of Emarsys sits down with us to talk about how this communication medium has a globally accepted protocol which may unlock the key to identity in a social and mobile commerce future. Listen now! Show ...…

"Voice is dead", Hema launches experiential grocery, cast your votes with the blockchain! Also - which online mattress retailer is opening 200 stores in the USA? One guess, and it rhymes with "blasper". Listen now! Show notes Phillip's wife received a package from Care/Of Vitamins and it had someone else's pills in it (!!!!) When new companies ...…

Sucharita Kodali of Forrester Research joins us to talk about the unfortunate demise of Toys 'R Us and her new book, "Toys 'R Bust: Reasons One of the Country’s Most Revered Retailers Collapsed". Show Notes About Sucharita Kodali Sucharita is a retail analyst at Forrester Research with a focus on online retail and technology. She once worked at ...…

Show Notes About Monika Kochhar Monika Kochhar is the co-founder of Smartgift, a gifting platform that is working to solve the complexity of shopping for others. About Smartgift Consumer brands use Smartgift's platform to let gift recipients customize their gifts or swap them for other gifts of their choice from comparably priced recommendation ...…

Show Notes We're turning two! After 7 years and 2 billion dollars Magic Leap created... Snap Spectacles? Magic Leap is a U.S. startup company that is working on a head-mounted virtual retinal display, called Magic Leap One, which superimposes 3D computer-generated imagery over real-world objects, by "projecting a digital light field into the us ...…

"FREAKING PRIVACY? HOW DOES IT WORK?" We dig into the privacy impacts of advancements in facial recognition software and how it has vast impacts on Global Commerce. PLUS: Brian has a huge announcement! Listen now! Show Notes Brian said "Sayonara" to Amazon. Now he's allowed to say Amazon. Amazon! Amazon! Amazon! Pills Prime Amazon acquired onli ...…

LIVE from IRCE 2018! The Supreme Court of the United States is about to make a decision in a landmark case which may affect how sales tax nexus is calculated for merchants in all 50 states. Dave Pelton, Product Line Leader at Vertex, breaks down how this decision could affect retail and how - regardless of the outcome - online merchants may be ...…

Community-building is powering everything from product innovation to commerce platforms. In this episode we dive into how to build a community and how to do it with authenticity. Plus: how did Kanye West's Yeezy brand shape the entire footwear industry in just 5 years? Show Notes Main Takeaways: Phillip realizes that some content ages better th ...…

Main Takeaways: Adobe moves to acquire Magento Commerce, an e-commerce platform with a massive community. Netflix manages to beat out everyone in a battle of the best content. If users agree to pay for social media, would Facebook ever change its ad-based model? Social media advertising may of turned Phillip into a sneakerhead. America's Second ...…

Main Takeaways: The sharing economy is helping regular people lead their best lives. Real-sized model diversity is actually becoming a reality with big brands In 2018 retail pretty much runs our lives Levi Jean jackets + Google enabled tech= less impressive than expected The Retail Apocalypse is as likely as a Zombie Apocalypse The Sharing Econ ...…

Main Takeaways: Instagram discovers that Phillip has a thing for sneakers. Facebook wants to venture into matchmaking, and they certainly have enough data to do it. Can data-rich companies step up their security game? Retailers are using real-time data to put employees in the right place at the right time. Personalized wellness packs: The futur ...…

Main Takeaways: Baked by Melissa gives away 100,000 cupcakes to prove love and sugary treats really do win. Oculus Go is better than a party trick. Instagram decides that they want more than just dopamine-fueled likes from their users. Amazon vs. Alibaba, who will win the battle of the commerce giants? Did the world peak in the mid 90's? Now we ...…

"Secondhand Commerce" is changing the way that we purchase luxury goods - from watches and handbags to sneakers - secondary markets are finding life after the initial purchase. Plus: Macy's acquires Story in a move to bring experiential retail to the big department store. Special thanks to Ryan MacInnis of Voysis for joining us on this episode ...…

We're back! Brian joins Amazon, we talk subscription movie passes driving return to the shopping malls; and are we seeing leading indicators of unchecked inflation? PLUS: Who is the Nordstrom customer? Main Takeaways: Have Phillip and Brian run out of things to talk about? Odd-couple partnerships have become a thing in retail. Brian can never t ...…

"Hopefully GDPR is the medicine we need to start putting our customers at the center of the story, and not our conversion rates". We review Shoptalk 2018 in the wake of Cambridge Analytica with a discussion about the content, the vendors, the experience, and how merchants can take the knowledge gained at a show like Shoptalk and turn it into ac ...…

"No company can afford to stand still" - we sat down with David J. Katz - a Linked In Top Voice in Retail - to discuss how technology is changing consumer demands and pushing companies into creating better experiences. Guest David J. Katz, EVP and CMO, Randa AccessoriesBy Future Commerce.

What happens when you no longer control your own likeness? Is there an ethical line to be crossed with posthumous product spokesmanship? We skirt the line in this episode and get topical - talking about the subject of ethics and artificial intelligence and how online communities have banned "Deep Fakes" - pornographic simulations produced by ar ...…

We're bringing you a bonus episode - we sat down with Kiri Masters of Ecommerce Braintrust Podcast to talk about the proliferation of voice and voice commerce - and how it's changing the perception of what a brand is and how they engage their customers. To listen to the WHOLE thing head over to ecommercebraintrust.com and listen to Episode 19! ...…

Voice is dominating commerce experiences: but is it kitsch or is it kismet? What separates retailers who are implementing voice strategies? Ryan MacInnis of Voysis joins us to talk about how to give your brand a voice in a world spoken by Alexa. Plus: Facebook Fiona and Aloha - one more smart speaker / tablet to contend for our attention. Show ...…

We fulfill a promise to our listeners and provide an in-depth review of Amazon Go - including food, assortment, experience, and how the technology will be applied and extended into the future. Show Notes Main Takeaways Brian and Phillip take a trip to flagship Amazon Go Store in Seattle and enjoy the experience. How is an Amazon Go location set ...…

Loading …

Welcome to Player FM

What if radio played only the shows you care about, when you want? Player FM is scanning the web for high-quality podcast content right now. Try us out on any web browser — desktop, mobile, or tablet.

Take it with you

Start listening to Future Commerce - A Retail Strategy Podcast on your phone right now with Player FM's free mobile app, the best podcasting experience on both iPhone and Android. Your subcriptions will sync with your account on this website too. Podcast smart and easy with the app that refuses to compromise.

Guides you to smart, interesting podcasts based on category, channel, or even specific topics

Right from the start, I found the experience of using Player FM enjoyable … I’m actually rather surprised this app is free.

Looking for a high-quality podcasts app on Android? Player FM might just be it.

Player FM isn’t just about looks: What sets the app apart from other podcasting applications is its emphasis on discovery.