Volunteers need to understand that they are there to support projects and not the other way around. Volunteers need to adapt a workstyle different to which they are used to. You always make a change, even if it does not feel like that.

Guests and volunteers agree to follow the laws, the policies of the community in which they volunteer, and/or the rules of the Fairstay, failure to do so will result in the termination of your stay and forfeiture of all accommodation fees.

For organizational reasons, we ask that if you volunteer (also short-term volunteers) to have all meals (B/L/S) at FruitFriends during workdays (mo-fr). In the past, we had volunteers being late for their duties. We also want our volunteers to be a close team and this is easier having your meals together. Organizing volunteer work is also difficult not having your meals with us. This is also applicable for short-term volunteers.

Travel insurance and medical coverage are the responsibility of the guest or volunteer.

According the Lao law, FruitFriends and its partners, are not responsible for loss of property, personal injury, illness, accident, delay or expense sustained by the guest or volunteer while participating in our projects or staying at our Fairstay.

According the Lao law, FruitFriends and its partners are not responsible for any financial obligations or liabilities the participant may incur including damages to property, or injury to others while participating on this program.

FruitFriends and its partners are not responsible for the cost of extra activities (sightseeing, transport etc) incurred during the course of our projects and Fairstay. Daily transportation costs are the volunteers’ responsibility. Although we have bicycles available some projects, especially construction, are out of town.

In the past, we let guests/volunteers pay for their room upon arrival. We understand that plans can change but we were left with an empty room. Therefore, your room is only confirmed upon receiving your room fee. Invoices can be cancelled when not being paid in reasonable time to provide the room for other applications. When paying in the field you need to pay immediately upon arrival.

School construction and renovation is a great, but also challenging, project. The volunteer needs to be aware that the construction can be up to 25 km from our fairstay, in a remote area where there without any tourists. Our team is not going to the project site on a daily base and the volunteer works alongside the local volunteers without any knowledge of English. It is possible to let a Lao-English speaking co-worker join the volunteer but the costs (also transportation) are the volunteer's responsibility.

Prices on the website are subject to change without warning. Once the payment is received, the cost is guaranteed and will not change.

A refund 50% is possible within 180 days of receiving a payment but no refunds are issued for cancellations received less than 30 days prior to check-inn, costs for refunds are also the guest's responsibility. Guests and volunteers agree that no part of the accommodation fee is refundable once the Fairstay has commenced.