Anti-social behaviour

We take all reports of anti-social behaviour and crime very seriously and will work hard make sure you can live safely in your home.

If the anti-social behaviour is low level, such as a neighbour making too much noise, it may be most effective to have a chat with them yourself. They may be unaware their behaviour is affecting you. If it is not possible or safe for you to do this, you should get in touch with us immediately.

Anti-social behaviour hotline

If our offices are not open, tenants can report anti-social behaviour by calling 0800 0232 087. Leave a message and someone will get back to you within 2 working days.

This message line is NOT an emergency line. In an emergency, you should always call 999.

Suffering from noise nuisance?

If you are experiencing persistent and on-going problems with noise you can report this to TVH by downloading The Noise App.

The Noise App has already been used by local authorities to take enforcement action. TVH provides this easy to use App for all residents experiencing noise pollution problems.

The App has been used in many successful court cases where evidence from the App has been presented to prove anti-social behaviour cases by several Housing Associations working with Local authority Environmental Health teams.

What we will do if you tell us you are experiencing anti-social behaviour

If it is the appropriate thing to do, we will try to resolve the problems you are experiencing informally.

If this is not appropriate, we can

Offer mediation if it is a suitable option

Take legal action against the person carrying out the behaviour

Gain possession of perpetrator’s home

Re-home the person experiencing the behaviour if they are in danger

In some situations we will act immediately to ensure your safety and to prevent criminal behaviour. These include:

Serious violence and threat of serious violence, including domestic violence

Vandalism causing danger

Drug usage and paraphernalia (syringes, etc)

Our staff

TVH staff are entitled to work without fear of abuse, harassment or violence. We will take action against any one who behaves in this way. We will always involve the police if the behaviour is criminal.