How does TaxCloud calculate sales tax when there's no shipping address?

When no shipping address is supplied — for instance, when a digital product is purchased for download — TaxCloud checks for other information that is available. The exact information we seek and the order in which we look for it is different for different states, but the tax rate is usually based on the customer’s billing address if there’s no shipping address.

All this happens behind the scenes, so you don’t need to do anything differently if you’re selling digital goods.