Our mission is to create Customer success. Our management team welcomes your comments and suggestions on how we can improve the overall support we provide to you. Please send your comments, suggestions, or concerns to Managers or submit your feedback here.

Sweeties, I've got exactly the same problem. I use Acronis Drive Image & Disk Director for over 10 years. This time you got me. I bought upgrade to DI 2015 & full DD12 a while ago and did not use it for a while. Now I have found that trying to create Rescue disc with TI 2015 & DD 12 as I used to make it for 10 years does not work.
I used "Acronis Bootable Media Builder" link from the open DD 12. It gives you an opportunity to use Linux-based Windows-like option, select TI & DD as bootable components, choose your CD Drive or ISO image place and then it beautifully gives you an error E00118000B: "Cannot load the required components. Please reinstall Acronis Bootable Media Builder. Error code 0x18000B". I was trying to contact your World Famous No Support At All. I could get paid support only, but this looks like a dysfunction of the program. Why would I pay for your problems. I have paid for your programs.
I spent good while over your User Guide for DD 12. I do believe, it is unreadable. Person, who wrote it, is mixing 2 different concepts of building a rescue disc in such horrible way, that I never succeeded to understand how to build a rescue disc even for DD 12 on its own.
I am a simple user. I use your program for partitioning & backup for over 10 years. The product should be programmed in such a way, that I do not have to spent my life trying to understand it.
Here, Anna Trifonova is telling: "Acronis Disk Director 12 bootable media build can create bootable media only for Acronis Disk Director". So, why on the Earth, would you have a functional link with a wizard allowing you to configure the rescue disk the old fashioned way with TI 2015 & DD 12 together???
If I cannot build a Bootable Rescue Disk, your program is useless and you should not charge for it. And all your support is a No Support At All. You can spend hours to find it, and then it is only a paid support any way. Why did you worsened the functionality of your program so badly?
I succeeded to make a bootable disk with DI 2015 only. But, I would like to have a Bootable Disk with DD 12 as well. And, what is so wrong on having a bootable disk with DD & TI together? With good 30 years of education and by being around computers from around 1980, I should be able to make it. Other way, I wouldn't mind to get your programs refunded. My four years older versions of DI & DD still work fine.

Hey, I made it! I've got a Bootable Rescue Disk for Disk Director 12!!! Yuppie!!!
Yep, all the problem is that the programmers are trying to confuse the enemy. Inside the wizard for DD 12 bootable disk builder, they give you an option to create a bootable disk for DI 2015 & DD 12 together, as I mentioned before. That's the catch. You have to be smart enough to understand that their program does not work the same way as before. Do not check the option for DI 2015, but only for DD 12 and you will end with a little bootable disk for Disk Director 12.
If you would like to have a bootable disk for DI 2015, you have to make it from the wizard from DI program.
God bless America!
It is so easy. Why I spent a day of my life over such a stupidity... Everybody knows that the programmers in Indonesian Jungle, who programmed DD do not have any way to communicate with the East Indian Kashmir programmers, who programmed Drive Image. They call it Global Economy. That's why we cannot have only one bootable disk, but we need two. Two is more than one!

I have DD12 B3223 and just updated TIB6525 to B6613; I built a USB recovery media and got the same error message you got when I tried to put both DD12 and TI2015 on the recovery USB stick; I resorted to just selecting TI for the recovery media; when I booted the stick on my Lenovo laptop, the choice menu offered both TI and DD as options I could start either and they both work; when I booted the same stick on my HP laptop, it offered 3 choices: 1) start TI, 2) start system report or 3) hit "c" to continue booting; when I select "c" it takes me to the HP systems's boot selection menu; 2 of the choices are the USB stick; if I select a UEFI boot of the stick I am back to where I started with only TI as an option; if I select a non-UEFI (traditional) boot of the stick, I see both TI and DD as selectable options and they both work; it seems that if you have both TI and DD on a machine and select to build recovery media specifying only TI, it puts both on the bootable media; it also seems like the type of boot (as controlled) by your machine BIOS causes different displays of available boot options; very confusing but at least it works; email me if you wish;

Hello, I am having the same problem withTrue Image 2016 (5586) and DD12 (3223). By using the media builder from TI, it includes both products, but DD12 shows as demo version !!!!!... Any comment anyone ??

I've been a customer of Acronis for over 6 years; it's very much a "love / hate" relationship; I like TI and DD and use their online backup and sync; I've had a few problems over the years and Acronis are nearly impossible to contact for problem resolution; they (purposely) make it very difficult;

I did have a problem with online backup a while back and once I got them on the case, they were very good, solved the problem and ended up treating me very fairly; I got to them via their online chat; if you go that way, do it while you have a product that's still under warranty or else they'll want your money;

I am not sure how to download this file as a standalone, as it came bundled with one of my updates, to which product I am not sure. I run DD12, ATIH2017 (had previous versions), as well as Acronis Drive Monitor.

I replaced the shortcuts in all the menu folders to point to this one. It works fine, I have created several boot media without issue.

Hope this helps someone.

Note: I used 8GB flash drives, and it said I had about 6GB free. I do pre-load Windows drivers for my LSI 9608 card, for Win 8.0 thru 10, both x86 and x64 versions. So that option also works, the previous version of the Rescue Builder would sometimes have problems pre-loading the MASS storage drivers.

Thank you for sharing your solution with the community! I'd also suggest taking a look at the MVP Media Builder that supports the incorporation of multiple Acronis products into the same WinPE media (True Image, Universal Restore, Disk Director, Acronis Revive, Snap Deploy and Backup).