"Worst Service Dept, BEWARE!"

- carrie33

I purchased a Chevy Equinox from this dealership in 2015 and had a great experience. I recently started to have problems in December 2017 when a part that controlled the oil getting to the engine wasn't working causing my car to stall. The service department fixed the issue which apparently was covered under a recall, so I didn't have to pay anything. They did a terrible job explaining the problem and what was actually fixed. I didn't look into it too much because I trusted them. Then 7 months later my car started doing the same thing again, so I brought it back and explained I thought it was the same problem that was fixed in December. The customer service rep said it was a different problem and it wasn't covered under the recall. I paid $400 to get it fixed. When I got it home, I compared the paperwork from the fix in Dec to the latest fix and low and behold it was the same problem! This time it was a part controlling the oil going out instead of coming in, but should still have been covered under the recall. I called the manager and they agreed it should have been covered and they would reimburse me as well as give us a car detail for the inconvenience...this is when the customer service went completely downhill. A week went by and never got the credit, so called back and left messages and no one called back. I called the service director and left a message and it was a struggle to get him on the phone. I just wanted our credit back. I finally talked to Brian, the service director, and he was completely rude and couldn't get me off the phone fast enough. He promised the credit would be processed that day, but of course it wasn't. Another week goes by, so I call back and leave messages and finally call the GM and leave a message. It's been 3 weeks now and no credit! I finally get a call back, not from Brian the service director but from the service manager who is new and took care of the credit over the phone. I never got that car detail I was promised though. Worst customer service I've ever experienced, it's sad I had to fight to get our credit when I should have never been charged in the first place. I'll never bring my car back to get serviced here ever again and I warn anyone else who does to please look at your paperwork carefully!

Carrie, Thank you for taking the time to leave this review and for your honest feedback. On behalf of our dealership, I would like to apologize for your frustrating experience. The situation you've described is not typical for our dealership, and your feedback has been taken into serious consideration. I will pass along this feedback to the Service Director as well as the Service department. Thank you for your time and feedback.
Best Regards,
Jonai Nelson
jnelson@boch.com

Thank you so much for taking the time to leave us a wonderful review and 5 star! I'm so glad to know Mark was able to provide you with such a positive buying experience. He is always very professional, friendly and helpful to all his customers, and willing to go above and beyond. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new Chevy! Best Regards, Annie Zelman, azelman@boch.com

"Maintenance Plan"

- Deb Hinkle

With the purchase of my car, I received a maintenance plan which includes 4 free oil changes and tire rotations. The staff at this Chevy is super helpful and friendly. They always answer my new car owner questions without making me feel silly. They're the best!

Deb, I appreciate your positive feedback about our dealership. We do take pride in catering to our guests' automotive needs the best way we can. If you need anything else, please don't hesitate to let us know!
Howie Charnitsky - hcharnitsky@Boch.com

"Great service"

- Withoutem

The service center is great. The service techs are very friendly and easy to talk to. Prices are reasonable for a dealer. The one thing I found over the years of coming here is they only fix what need to be fixed. Some dealers will try to oversell the services, that had never happened to me here.

Thank you for sharing this great feedback with us. We feel our service department is what makes Boch Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with our service. We look forward to seeing you for your next service appointment!
Howie Charnitsky - hcharnitsky@Boch.com

Thanks for the wonderful review of your recent visit at our dealership. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was truly a pleasure working with you. Sincerely, Howie Charnitsky - hcharnitsky@Boch.com

"Great customer service"

- Jrsulldawg5

Laura Lariviere DID a great job of helping me to get an issue from an earlier visit addressed properly. She was a great liaison between the mechanic and me. Highly professional and GOOD communication through resolution of the issue.

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Howie Charnitsky - hcharnitsky@Boch.com

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