Questions?

The Students Accounts Office’s standard is to return all communication within 24 hours of receipt. Please leave a voicemail message including your name, student’s name, and contact information if you are unable to speak to one our the staff directly.

Student Accounts FAQs

I have not received my invoice. What should I do?

Fall invoices become available mid-June and Spring invoices in November. You will receive a notification to your student email address once invoices are ready to download. To view your billed details, anticipated financial aid, and your expected due balance for the semester, you need to log in to the student portal. Please see the steps below.

International wire transfers should be sent using the process provided by Flywire. For domestic wires, you can request details by emailing: bursar@msmnyc.edu

How will I know that you received my payment?

Students paying through Flywire (international wires) can log in to their Flywire account and track the progress of their payment. Students paying through a payment plan can log in to the CashNet website to verify installments were paid.

There may be a delay between when payments are received and when they are posted to your student account; however, we encourage ALL students to refer to the “My Account Balances” link on the student portal regularly as posted payments will display there real-time.

My invoice has room or meal plan errors. What do I do?

If you would like to change your resident meal plan or rooming assignment, you must contact residencelife@msmnyc.edu. If the change is approved, we encourage you to submit a copy of your current invoice with a note regarding this change and pay the expected balance for your correct resident charges.

My invoice has health insurance errors. How can I pay the correct amount by the due date?

All full-time Manhattan School of Music students are required to have health insurance that meets the minimum essential coverage requirements set by the U.S. Affordable Care Act.

The MSM-sponsored health insurance is mandatory for all F-1 visa holders entering a new program of study; the cost of health insurance will be included on your bill.

Domestic students who are already covered may be eligible to waive the School’s insurance. An application for waiver must be submitted using the instructions sent by email from the insurance company. Once submitted, the company will notify you if your waiver was approved or declined. In the meantime, you may submit a copy of your current invoice with a note of your intention to waive and exclude the insurance amount from your payment. Note: If you don’t submit a waiver application, or it is declined, you will be required to pay for the insurance fee.

Please mail the copy to the address below or you can send it as an email attachment.