There are three different areas on your printer where there might be paper jammed. Clear any jammed paper from one area, and then try to print again. If the error persists, check the next area for any jammed paper.

Grasp the output tray, and then pull the output tray towards you to remove it.

Pull out the input tray to its outermost position.

Figure : Pulling out the input tray

Remove all paper from the input tray.

Gently remove any jammed paper or bits of torn paper from the output rollers. To avoid tearing whole sheets of paper, pull the paper with both hands.

Use a flashlight to thoroughly check the rollers for torn pieces of paper that might remain inside the output tray. If any torn pieces of paper remain inside the printer, more jams are likely to occur.

To replace the output tray, slide the output tray back onto the input tray.

If the error persists, check for jammed paper in another area of the printer.

Improper placement or installation of the ink cartridges might cause the printer to indicate a carriage jam error. To make sure the ink cartridges are installed correctly, remove and reinstall the ink cartridges, and then try to print again.

Turn on the printer, if it is not already on.

Open the ink cartridge access door.

The carriage moves to the center of the printer.

Figure : Opening the ink cartridge access door

caution:

Do not touch the cable attached to the print carriage.

Wait until the carriage is idle and silent before you continue.

Lightly press down on each ink cartridge to release it.

To remove, pull the ink cartridge toward you.

caution:

Do not touch the copper-colored contacts or the ink nozzles.
Handling these parts can result in clogs, ink failure, and bad electrical
connections.

Figure : Do not touch copper-colored contacts

Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on the ink cartridge until it snaps into place.

Figure : Inserting an ink cartridge

Close the ink cartridge access door.

Figure : Closing the ink cartridge access door

The printer might go through a warm-up period and the carriage might move. Wait until the warm-up period finishes before you proceed.