The ActiveSync protocol does not enable access to the contacts which are already in the phone. So the following guideline cannot be used for exporting contacts from the phone. For exporting contacts from your device, please use another screenshot guide

Before you start setting up your phone, make sure that you have already registered on the website www.phonecopy.com. Into the phone you will enter the same user name and password that you used during registration.

From main menu of the phone choose People and press Set up account and Outlook.

Configure given fields:

Email address

your username@www.phonecopy.com

Password

your password

Click sign in. Phone should download all settings and begin to sync automatically. If it does not so, continue with following steps.

Configure a new field:

User name

your username

Click sign in and in the following dialog choose advanced and click show all settings

Configure new fields:

Domain

phonecopy

Server

www.phonecopy.com

Account name

PhoneCopy

Download new content

Leave as items arrive

Content to sync

Select Contacts and Calendar, uncheck Email.

Click sign in.

Now the contacts should automatically synced to the phone. You can see synchronized contacts on the www.phonecopy.com.

In case of any problem you can check the configuration settings: from main menu choose Settings, email & accounts and PhoneCopy.

User comments

How do I save my notepad to phonecopy . Windows 8.1 phone.trower, 14/03/2018

Sorry, we can't access other data than contacts or calendar events. PhoneCopy support team, 14/03/2018

contacts are being saved when I sync phone, but when I log on to the website, the phone numbers are not there. Only the contact names are showing. How do I fix this to sync both the phone numbers and contact names?juan17, 15/11/2017

Hi, can you, please, write us which Windows Phone version you have? Also we would like to know how you imported contacts to your phone when you bought it. Sometimes it can influent our export.PhoneCopy support team, 15/11/2017

Trying to export phone numbers from Lumina 640 XL to new IPhone 6s plus. Seems nothing is working. Sims card is no longer in Nokia and active in 6S.
cherims, 14/11/2017

Hi, I have a Lumia 460 LTE. When selecting Outlook, the app is trying to connect to outlook.com to validate the account. There is also Exchange opttion (finishing with information that the server doesn't supply the Exchange protocol), Google option (validation of the account needed), iCloud option (not tested), IBM Note Traveler and Advanced Option (both seems to find the settings, but finishing with 85010005 error. Any suggestions how to configure the account in such situation?kielpis, 30/10/2017

Really simple and quick. I recovered all the contacts on Lumia 550 just once without any difficulties. Thanks to Phone Copy.nakita, 30/05/2017

how do I transfer photos and media from nokia 1320
yemcath, 27/04/2017

how can I export media and videosyemcath, 27/04/2017

Sorry, but we don't have Window Phone application which can access photos and videos. Currently we offer media backup for iOS and Android OS only. PhoneCopy support team, 27/04/2017

Hi, how to transfer SMS or messages from Nokia 1520 to Lumia 950? rania.mobile, 14/08/2016

Sorry, there is not any way how to trasfer SMS between your phones.PhoneCopy support team, 14/08/2016

Hello, I want to import the contacts from my old android phn to new windows Microsoft Lumia phone. But the problem is I cannot import the contacts which I have saved on the PHONECOPY app server. Please guide me how can I import my contactsvarad3269, 07/06/2016

Trying to move contacts on windows Nokia 820 to iPhone 6s. I have contacts on phonecopy.com buts not clear to me how to download to my new iPhone. The windows contacts also has FB and phone contacts. Will that be a problem on iPhone?lynn1333, 18/05/2016

I wrote "phonecopy" on my settings, sorry about my mistake on my email.raffyv, 04/07/2015

So how do I retrieve my contacts, I still have the same problem?raffyv, 05/07/2015

Hello,
according to the logs, you have set bad password. Please re-type your password in the phone. Also, use only username in the settings (the part before the @ sign).PhoneCopy support team, 07/07/2015

How do I reset the password? tried it and still d same problem?raffyv, 10/07/2015

If you need to reset password in your online account (which is identical to password used in the phone) you can do it in Account Settings within your online profile. PhoneCopy support team, 10/07/2015

Please completely reset my password on your end, I keep on getting an invalid password message even when resetting.raffyv, 12/07/2015

Hello, please follow the instructions in the email our system sent to you. It contains both your username and a link which allows you to set a new password. Then try to login again.PhoneCopy support team, 13/07/2015

OK Was able to retrieve my contacts after resetting my password.raffyv, 15/07/2015

How can I receive the contact from phonecopy to my sumsong phpneabid.rumman, 25/06/2015

i did all the steps but still cant find my contacts in my profilerevantb, 24/07/2014

Sorry but on Windows Phone 7 we support only FROM server to device. We have an application for WP8 but i am not sure if it will work on your phone. It exports contacts from phone to server . .PhoneCopy support team, 24/07/2014

so my new Nokia Lumina 1320 can simply not be used for Phone Copy. Period?fritzwalchli, 03/07/2014

Hi, I'm trying to syncronize contact between Nokia C3-00 and HTC 8x. My contact was successfully export to phonecopy, but when I import it to my new phone HTC 8x, there's was all names but no number along with. Somebody can help me please. Thanks.ngodieuthao, 25/02/2014

Windows Phone has limited data model for storing phone numbers. Edit the contacts on website and assign them correct types. WP supports one cellphone, two home phones and two work phones.PhoneCopy support team, 26/02/2014

Hi I am getting an error,it says that "the server you are trying to connect to doesnt support microsoft exchange active sync" ..error code is 85030022grandpa613, 11/02/2014

I did it from Nokia E 72 to Samsung Focus Windows 7 phone. It worked excellently, except for:
1. The e mail address in Nokia didnot get transferred to Samsung- I would like some advise as to how it should be done
2. In Nokia, there is a provision to edit the label( for example, instead of " Mobile( Home)" you can change to " Mobile(XYZ)". These numbers are not getting transferred to Samsung- any suggestions?srisugramgay, 24/11/2013

Hello, Windows Phone devices have quite limited data model to work with. They support two home phone numbers, two work numbers, 1 cellphone, 1 fax. For emails, it is one email address for each of following types: home, work, other. All other details cannot be transferred.
To be able to sync your email addresses, ensure you assigned one of the types mentioned above.PhoneCopy support team, 25/11/2013

worked...........i did it for my nokia lumia920gayanyouth, 13/10/2013

I have sync my Old Nokia E52 contacts to Phonecopy - but cant see my contacts at phone copy.I have followed "how to sync 920 with phone copy" down to line no 4 but no contacts came to my phone. I cant tell if the 920 outlook 365 setup was sucessfull with a gmail account or not or if that was the right account to do it with - my normal email address disnt seem to work as Outlook is still empty. I have tried from the 920 to proceed with no 5 but cant find "advanced" fyi my outlook on my pc network is via exchange and i cant tell if if this is now linked to my 920 or not. This is my first couple of days with a smart phone so not too sure of things on this new phone.nicktight, 16/06/2013

You forgot to associate Nokia E52 to your www.phonecopy.com profile. I made it for you and now it will work without any limits.PhoneCopy support team, 17/06/2013

While the above steps relate to syncing of contacts FROM PhoneCopy to Nokia Lumia 920, how will contacts from a Nokia Lumia 920 be synced to PhoneCopy?kartikeyasingh, 19/02/2013

Hi to connect Lumia to PhoneCopy we are using native Microsoft protocols which allows initial synchronization only from server to device. We are planning to launch another solution later as well. PhoneCopy support team, 23/02/2013