We've got the insurance industry covered

Stand out from the crowd

With better access to information, and a raft of available providers, today’s insurance customer has more choice than ever – putting insurers under real competitive pressure.

Fortunately, Telstra’s networks and solutions come together to form an agile ICT infrastructure that nurtures innovation while minimising risk – and delivers a compelling multi-channel customer experience that’s more prompt, proactive and personalised.

Connecting your organisation to help you deliver more personalised products and superior customer service

Nimble new competitors with self-service, mobile and usage-based pricing models are changing the way Australians buy insurance, making them more selective than ever. This, combined with an upswing in catastrophic events, increased regulation, skills shortages and under-performing global markets has put insurers under pressure.

Telstra is already working to help them respond to change and gain a competitive advantage in many ways. We’re helping introduce game-changing mobile services that reach a new generation of customers. We’re reducing capital investment and minimising security risk through cloud and managed services. And we’re cutting transactional costs by streamlining processes and automating machine-to-machine (M2M) communications. We bring a strong suite of capabilities to every engagement. These include: a skilled, experienced workforce, a track record for innovative insurance solutions, and secure, far-reaching networks capable of delivering personalised insurance services across distance and devices.

To ensure the greatest value to the insurance industry, we’ve created a vision blueprint for connected insurance. This rationalised ICT infrastructure connects staff, partners and customers to intelligent workflows, efficient communication and collaboration, secure cloud services and the latest mobile applications. The result is a holistic environment that gives you the capabilities, reach, transparency and responsiveness you need to compete in today’s tough climate.