Thursday, June 11, 2009

In brief (because spending this much time and energy on household appliances bores me to shreds) we bought a new fridge from Comet and had it delivered.

It didn't work.

Nor did its replacement.

In between, cue hours and hours on the phone trying to get round Comet's inflexible systems so that we could end up with a working fridge without bureaucratic entanglements necessitating engineer call outs, returns to the store etc etc.

After much angst, we finally got our money back and a new (Working! Yay!) fridge elsewhere. My 3 page letter of complaint to Comet's Head Office, enclosing receipts for the £65+ of food we had to throw away - not to mention details of the numerous phone calls, 4 days spent waiting for delivery or engineer, 3 weeks with no working fridge and massive stress and frustration) they've offered me compensation ... £20.

Yep, twenty measly quid. Pah!

But at least we now have a cold fridge.

Except that yesterday I noticed the warning light was blinking - on our freezer!