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Fall 2017

Leading change from the frontlinesThe key to unlocking an organization’s ability to produce lasting change is to use the knowledge already present within its staff. Frontline employees are too often overlooked or not given a voice within an organization. Yet this group is closest to customers and to the products and services a company offers. Our latest case study, drawn from a real-world example, illustrates the critical role a frontline team played in solving a thorny change management issue.more >

Case study

Solving the case of the missing french fries at the frontline

Executives at a North American quick-service restaurant chain calculated that their company was losing millions of dollars a year because of cost overruns on french fries. This article illustrates the important role a frontline team played in solving a long-standing operational riddle, opening the way to savings of millions of dollars.

The 2017 NACD Blue Ribbon Commission has issued a report calling on boards to take a proactive approach to culture oversight. The report provides 10 recommendations boards can adopt to better assess cultural health and drive the right behaviors.

Microsoft CEO Satya Nadella describes creating a learning culture in his new book, Hit RefreshMicrosoft CEO Satya Nadella’s new book Hit Refresh, is about how people, organizations, and societies can and must transform and “hit refresh” to remain relevant. He also delves into the culture he inherited when he became CEO in 2014 and how he has set about shifting the organization from a know-it-all to a learn-it-all culture. Fast Company shared an exclusive excerpt of the chapter related to the culture change.more >

Some wisdom on culture from CEOs of Aetna, Pepsico at the Fortune CEO Initiative meetingAetna Chairman and CEO Mark Bertolini and PepsiCo Chairperson and CEO Indra Nooyi were recently interviewed on the “Role of the CEO” as part of the Fortune CEO Initiative. During the conversation, Bertolini highlighted the critical importance of creating and aligning a corporation’s culture with the overall mission of the organization.more >

Three reasons your culture change initiative could be falling short of goalsRich Lyons, dean of University of California, Berkeley's Haas School of Business, describes three reasons culture efforts fail. He shares change management insights on how they can succeed with sustained leadership commitment, an effort to understand what motivates employees, and careful planning to align cultural goals with strategy.more >

Which companies made our 2017 list of superaccelerators?In 2016, Heidrick & Struggles released our first annual list of superaccelerators, the world's largest companies that outperform their competitors along four dimensions—mobilizing, executing, transforming, and agility. Learn which companies made the 2017 list and what it takes to sustain this level of high performance.more >