Blocking Contacts

The "Block contact" option can be used to stop all communication with a specific parent or guardian through Parent Hub.

Blocking stops all three forms of message delivery from Parent Hub: in the app, by email and by SMS.

What happens to contacts who are on the app?

If you block a contact who is on the app, this immediately stops them receiving messages that are sent after the block is applied.

It doesn't delete their Parent Hub account as the parent may well be using it at another school or club, but instead removes their association with your school.

If the same contact is also receiving emails from you, the sending of these is blocked with immediate effect too.

What happens to contacts who are not on the app?

If they're receiving SMS and/or emails, the sending of these is blocked with immediate effect.

Blocked contacts are stopped from being able to verify themselves in the Parent Hub app but blocking does not stop them from creating an account and joining your school channel as a non-parent. For this reason, it's a good idea to keep an eye on the "Other contacts" who are following your school.

For schools who signed up before 7th December '17...

Blocking replaces the previous "Disable Verification" functionality and make your life that bit easier. Previously if you had a parent that you didn't want to contact, you had to turn off email, turn off SMS and disable app verification separately.

Blocking does a similar thing but all in one action and in a more secure way; you can't accidentally turn on SMS for a Blocked contact whilst making a bulk change, for example.

If you had opted to disable verification for any contacts prior to the 7th December, you'll now find that these contacts are blocked in Parent Hub. If you don't want this to be the case, you can simply unblock those contacts.