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Delivering customer service you can rely on

Developing good relationships with our customers is critical so we fully understand their requirements and deliver the right packaging solutions; whether it's for shrink sleeves or pre-cut lids. That is why all our customers have a named contact within our highly experienced customer service team.

But when one of our team, Michelle, suddenly went on long-term sick leave at the cusp of the all-important holiday season and faced with a huge order for over 60 different lid designs for Christmas creams, we knew we had to get a replacement in quickly. We needed someone who could step in straight away - someone with a good understanding of the business. That's when Ashleigh Kiely the daughter of Julie Kiely, our customer services team manager volunteered to help and it didn't take Ashleigh too long to learn the ropes. Ashleigh's been a huge asset to the team over the last few months. Very recently we were happy to welcome Michelle back to work and let Ashleigh continue her university studies as well as being mum to her three young boys.