Online Booking & Payment

During the booking

Encountered message:

This happened because you have keyed in names which consist of symbols like @, ', &, - and etc. Please use only letters (A - Z) when you fill up your First and Last name.

If you have no last name, please fill in your first name on both first and last name.

2. Guest - Travel date error

Please make sure the Date of Birth of the passenger is keyed in correctly. Our new system will validate the information to for confirmation. Adult seat is applicable to Children and Adults (>2 years old) and <2 years old for Infant seat.

Scenarios to note:

During the payment

Here comes the most important part. Please remember the below scenarios to make sure you understand what is your payment status to make sure you grab your low fare successfully!

Scenario A

Reservation status: 'Confirmed'
Booking number: 'Yes'

Payment (at the bottom of the page) : "Confirmed"

This means your booking is successful. Please wait for your flight Itinerary to be sent to your email account (the one which you keyed in during the booking process).

Secure your flights first, Add on anytime/later!

Itinerary not received

Kindly check your junk mail folder in case it got in there. If you did not receive your itinerary, please share your booking number with our Customer Care team and we will resend it. Alternatively, you can also resend your itinerary via Manage My Booking at www.airasia.com

Due to the overwhelming response to our current promotion, it will take us a little longer to send you your itinerary via email. We thank you for your patience.