My anti-virus is Symantec endpoint protection but I cannot seem to open it now for some reason. It usually works fine but it may be caused by the wifi issue?

The only network adapter I can see in device manager is Intel(R) Dual Band Wireless-AC 7265
If I view hidden devices, others that are not greyed out is Microsoft Kernel Debug Network Adapter
This laptop is actually school configured but I'd appreciate it if you could help me resolve this without their help!!

Although her laptop is Windows 10 (also school configured), I was updating my drivers individually before anything happened and I'm pretty sure I had all the wan miniports as well. I can see them when I view hidden folders but they are greyed out. If I double click on one, it says "Currently, this hardware device is not connected to the computer (Code 45) To fix this problem, reconnect the hardware device to the computer"

This problem started when I used the official avast Uninstaller tool to uninstall my avast free anti-virus in safe mode (as was recommended in the tool). After that I could not use the wifi anymore!! I do not have a system restore point before all this happened so I cannot use that method.

Please help me asap I have no other devices I can use besides my phone! If you want me to download any tool to run on my laptop, I will download it on my phone and transfer it to my PC! Thanks in advance!!

New member

I can no longer access my laptop. The programs were not responding so I forced shut it down by holding down the power button and when I turned it back on it got stuck on the windows logo. Sometimes it carries out the automatic repairs but then the blue screen appears asking if I want to restart or use advanced settings. Restarting does not help.

I tried to do a sfc scan in safe mode with command prompt but it was only successful up to 69%. I then tried to do a chkdsk scan and repair but that required me to restart the system and I cannot find anything to click after I close the cmd window. So I tried again this time Using a command to restart the laptop but it again got stuck at the windows logo and did not run the chkdsk scan.

Please help me. If not to fix it, at least to be able to backup all my files!!

New member

Another update:I managed to get to my files through safe mode and backup everything. I also managed to complete a sfc scan and dism restore health. They said everything was alright and not corrupted and repaired but I still can't get past the windows logo loading screen when I try to use the laptop normally. I also still can't carry out a chkdsk scan and repair.

I can no longer access my laptop. The programs were not responding so I forced shut it down by holding down the power button and when I turned it back on it got stuck on the windows logo. Sometimes it carries out the automatic repairs but then the blue screen appears asking if I want to restart or use advanced settings. Restarting does not help.

I tried to do a sfc scan in safe mode with command prompt but it was only successful up to 69%. I then tried to do a chkdsk scan and repair but that required me to restart the system and I cannot find anything to click after I close the cmd window. So I tried again this time Using a command to restart the laptop but it again got stuck at the windows logo and did not run the chkdsk scan.

Please help me. If not to fix it, at least to be able to backup all my files!!

My anti-virus is Symantec endpoint protection but I cannot seem to open it now for some reason. It usually works fine but it may be caused by the wifi issue?

The only network adapter I can see in device manager is Intel(R) Dual Band Wireless-AC 7265
If I view hidden devices, others that are not greyed out is Microsoft Kernel Debug Network Adapter
This laptop is actually school configured but I'd appreciate it if you could help me resolve this without their help!!

Although her laptop is Windows 10 (also school configured), I was updating my drivers individually before anything happened and I'm pretty sure I had all the wan miniports as well. I can see them when I view hidden folders but they are greyed out. If I double click on one, it says "Currently, this hardware device is not connected to the computer (Code 45) To fix this problem, reconnect the hardware device to the computer"

This problem started when I used the official avast Uninstaller tool to uninstall my avast free anti-virus in safe mode (as was recommended in the tool). After that I could not use the wifi anymore!! I do not have a system restore point before all this happened so I cannot use that method.

Please help me asap I have no other devices I can use besides my phone! If you want me to download any tool to run on my laptop, I will download it on my phone and transfer it to my PC! Thanks in advance

New member

I can no longer access my laptop. The programs were not responding so I forced shut it down by holding down the power button and when I turned it back on it got stuck on the windows logo. Sometimes it carries out the automatic repairs but then the blue screen appears asking if I want to restart or use advanced settings. Restarting does not help.

I tried to do a sfc scan in safe mode with command prompt but it was only successful up to 69%. I then tried to do a chkdsk scan and repair but that required me to restart the system and I cannot find anything to click after I close the cmd window. So I tried again this time Using a command to restart the laptop but it again got stuck at the windows logo and did not run the chkdsk scan.

Please help me. If not to fix it, at least to be able to backup all my files!!

My anti-virus is Symantec endpoint protection but I cannot seem to open it now for some reason. It usually works fine but it may be caused by the wifi issue?

The only network adapter I can see in device manager is Intel(R) Dual Band Wireless-AC 7265
If I view hidden devices, others that are not greyed out is Microsoft Kernel Debug Network Adapter
This laptop is actually school configured but I'd appreciate it if you could help me resolve this without their help!!

Although her laptop is Windows 10 (also school configured), I was updating my drivers individually before anything happened and I'm pretty sure I had all the wan miniports as well. I can see them when I view hidden folders but they are greyed out. If I double click on one, it says "Currently, this hardware device is not connected to the computer (Code 45) To fix this problem, reconnect the hardware device to the computer"

This problem started when I used the official avast Uninstaller tool to uninstall my avast free anti-virus in safe mode (as was recommended in the tool). After that I could not use the wifi anymore!! I do not have a system restore point before all this happened so I cannot use that method.

Please help me asap I have no other devices I can use besides my phone! If you want me to download any tool to run on my laptop, I will download it on my phone and transfer it to my PC! Thanks in advance

1. I managed to get in through safe mode.
2. It's just stuck at the windows logo loading screen.
3. Yes, the WiFi was the first problem. But that is no longer the case because nothing is usable now.
4. Reinstalling the driver did not help
5. Yeah its been a few days and there was nothing I could do or try to do so I sent it in...