Computer Operations Support IV

Company: ApTask
Location: Austin
Posted on: May 17, 2020

Job Description:

ApTask is a leading staffing and recruitment company that
provides hiring solutions faster than anyone in the industry,
Founded in 2010 and headquartered in New Jersey. We deliver quality
results for all types of positions including technology, finance,
engineering, sales, executive, marketing, accounting, scientific,
legal and operational positions across all industries nationwide.
We have an immediate opening for the Computer Operations Support IV
position. Kindly find the details below. If you are interested let
me know the best number and time to reach you so that we can have a
quick discussion and take it further. You can also reach me at
732.243.0145. It would be great if you could also refer to someone.
Responsibilities Willingness to work 2nd shift 4pm 230am ET
(Wednesday Saturday or Sunday Wednesday) 4 10 hour shifts
Willingness to work 3rd shift 930pm 8am ET (Wednesday Saturday or
Sunday Wednesday) 4 10 hour shifts Monitors IBM Mainframe
production environments and responds to system messages and system
availability along with IPL Mainframes Processes batch cycles and
executes batch restarts in accordance with established procedures
Ability to monitor and ensure client data file transmissions route
successfully in FTP, NDM and Sterling File Gateway platforms
Windows tier1 support to include active directory, restarting
system services, troubleshooting high CPUhigh memory, port failures
Understands typical IT support-oriented service level agreements
and how to achieve SLA results Provides information in a clear,
concise and quick manner to on-call support Identifies
opportunities for system automation and process improvement Drives
Continual Service Improvement for ongoing issues Creates in-depth
documentation of processes to support work efforts Analyzes events,
triages and escalates using established best practices Provides and
receives cross training from immediate support team Works across
several teams to restore service rapidly during service
interruptions Creates tickets from alert messages Works with
clients and other business units to achieve established SLA(s)
OLA(s) Monitors and works with clients3rd party vendors to
facilitate data transmissions Basic qualifications for
consideration High SchoolGED Diploma Preferred qualifications for
consideration Bachelor Degree in Computer Science or related
discipline Windows, UNIX, IBM Mainframe and Storage platforms in a
24x7 enterprise environment

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