I just got my Studio 2[6 in the mail today! I am having the same issue. I had problems with my audiobox usb after updating to Universal Control so I purchased the 2|6 and updated to Studio One 4 professesional hoping that I would get my interface to play and record audio without any latency issues. My computer says it has installed correctly but there are hardly any options in the Universal Control Menu and my USB doesn't recgonize the 2|6 whatsoever! Please update the driver soon so my interface will start working properly!!! Why must this be so difficult and it is also clear that the old Audiobox USB doesn't work with Universal Control either. I had to go through several drivers to get my audiobox running again!!! This Sucks!!!!

> Delete all files and folder that say Universal Control.> Disconnect the AudioBox from your computer.> Hit the Windows Key> Now type “View advanced system settings” and press return> Click Environment Variables button.> Click the New button for the top section on this window.> For "Variable Name:" type this exactly.

devmgr_show_nonpresent_devices

> For "Variable Value:" enter a single number " 1 ".> Click OK and couple times and then open the Device Manger.> Click the View menu and check "Show Hidden Devices".> Right click and Uninstall any "Studio192", "Subdevice", "USB 2.0 Audio", "PreSonus", "USB Audio Device" and or "Unknown Device" you see listed under any category.> Restart your computer.> Install Universal Control 1.5

> Connect the Studio 192 with a standard USB 2.0 cable and to a USB 2.0 connection on your computer.> Open the Device Manager. > *** Click the View menu and Show Hidden Devices***> Uninstall only Subdevices and USB 2.0 Audio Devices under any category.> If you have a plain "Studio 192" with an (!), right click the Studio 192 and Update Driver> Select the second option to Browse my computer for driver> Click the Browse button> Navigate to C: - Program Files - PreSonus - Universal Control> Select/highlight the Universal Control folder> Click OK> If successful, the Studio 192 should no longer have the (!)> If there were two Universal Control folders, you might need to Update Driver with the second folder.> Restart the computer again.> Open UC and then click the Settings menu.> Rescan Network.> The 192 should show in UC.> If so, then Update Firmware. Update Anyway if possible.

-Please reply with your results, screen caps and a new system information file.

geofferson1 wroteI just got my Studio 2[6 in the mail today! I am having the same issue. I had problems with my audiobox usb after updating to Universal Control so I purchased the 2|6 and updated to Studio One 4 professesional hoping that I would get my interface to play and record audio without any latency issues. My computer says it has installed correctly but there are hardly any options in the Universal Control Menu and my USB doesn't recgonize the 2|6 whatsoever! Please update the driver soon so my interface will start working properly!!! Why must this be so difficult and it is also clear that the old Audiobox USB doesn't work with Universal Control either. I had to go through several drivers to get my audiobox running again!!! This Sucks!!!!

This thread pertains to firmware update issues happening to the Studio 192 USB 3.0 Series Interfaces. To get the best reply/assist, may I suggest that you post your issue in the correct forum section for the Studio Series USB Interfaces. Thanks and... good luck!

5 days talking with the tech support and nothing is fix, I have some projects to finish and my 192 is my daily use. I'm think to buy another audio interface as my backup because presonus does not address this issue. I don't know when this issue is going to be fix but I'm not waiting another week dealing with the tech support painful instructions and nothing happen.

I've always LOVED this device... If this firmware bricked it, Presonus needs to take responsibility and either put all hands on deck and fix it... or count their losses and compensate. I've opened a support ticket as well.

I'm having the same issue here. I've tried on both Mac (10.13.3) & PC (Win 10) and results are the same. I couldn't get "Update Anyway" option in "Firmware Update". I hope they could find the solution soon.

Its been working all week with the update. After weekly reboot no go.... ARGHHH....I put in a service ticket, but I'm about to call the dealer that sold it to me to see what they will do. It would seem like if they were working on it but haven't come up with a solution, they would let us know... something. Not keeping multiple users with same problem informed of progress or lack of it is just not good customer service. IMHO

Same issue for me too. I recently updated the UC to version 2.9.0.49213 which offered a firmware update. Rebooting my Studio192 and it worked!I even did some mixing and messed around with the UC settings like turning off phantom power on some channels. Came back the next day and the Studio 192 power button is just solid red only.

I did submit a support ticket about four days ago. Ever since the initial response support it been crickets.

I tried everything they asked me to try and had zero luck. I tried on 2 different Win 10 machines and a Mac mini, got the same results on all of them, no "update anyway" option. Supposedly getting an RA today after the last round of tasks on Friday were unsuccessful. We'll see, I've been out of commission for 11 days.

!!!Only for Windows 10!!!!!!Do this at your own risk!!!It helped me. My S192 Mobile works with the latest firmware now.

1. Before all the manipulations, I made BACKUP of my Windows 10.2. Completely removed all drivers S192, as well as any mention of it in the operating system.

Press Windows key and R Type %appdata% , then press OK Click into the PreSonus folder, delete all Universal Control files and folders Press Windows key and R Type %programdata% , then press OK Click into the PreSonus folder, delete Universal Control and Studio 192 files and folders Empty Trash Open the Device Manger Click the View menu and check "Show Hidden Devices". Right click and Uninstall any "Studio192", "Subdevice", "USB 2.0 Audio", "PreSonus", "USB Audio Device" and or "Unknown Device" you see listed under any category. Disconnected the sound card from the computer. Restarted the system.

3. Installed PreSonus_UCSurface_v1.5.0.364974. Connect using USB 2.0 cable to USB 2.0 port.5. Several times I restarted the device until the button became blue.My sound card turned on and was determined correctly after 20-30 presses on the power button. That is, you press, wait until Universal Control determines the device, if not the device is not detected turn off the device and turn it on again. (At this point you just need to get patience))) Installed the firmware (This is the only firmware that was installed on my S192 without problems). Reboot the device and turn it off.6. Removed UCSurface_v1.5.0.36497. Disconnected the cable from the computer.7. Restarted the computer8. Installed PreSonus_Universal_Control_v48221. Connect the sound card to the computer with the USB cable 3.0 to the USB 3.0 port.9. Installed the firmware10. Restarted the computer11. Removed PreSonus_Universal_Control_v4822112. Restarted computer13. Without disconnecting the sound card, I installed PreSonus_Universal_Control_v49213 and immediately updated the firmware to the latest version. If all is well, it is not necessary to make a point 14.14. Further there was a problem which I solved with the help of backup. Studio One did not see the sound card.

!!!Only for Windows 10!!!!!!Do this at your own risk!!!It helped me. My S192 Mobile works with the latest firmware now.

1. Before all the manipulations, I made BACKUP of my Windows 10.2. Completely removed all drivers S192, as well as any mention of it in the operating system.

Press Windows key and R Type %appdata% , then press OK Click into the PreSonus folder, delete all Universal Control files and folders Press Windows key and R Type %programdata% , then press OK Click into the PreSonus folder, delete Universal Control and Studio 192 files and folders Empty Trash Open the Device Manger Click the View menu and check "Show Hidden Devices". Right click and Uninstall any "Studio192", "Subdevice", "USB 2.0 Audio", "PreSonus", "USB Audio Device" and or "Unknown Device" you see listed under any category. Disconnected the sound card from the computer. Restarted the system.

3. Installed PreSonus_UCSurface_v1.5.0.364974. Connect using USB 2.0 cable to USB 2.0 port.5. Several times I restarted the device until the button became blue.My sound card turned on and was determined correctly after 20-30 presses on the power button. That is, you press, wait until Universal Control determines the device, if not the device is not detected turn off the device and turn it on again. (At this point you just need to get patience))) Installed the firmware (This is the only firmware that was installed on my S192 without problems). Reboot the device and turn it off.6. Removed UCSurface_v1.5.0.36497. Disconnected the cable from the computer.7. Restarted the computer8. Installed PreSonus_Universal_Control_v48221. Connect the sound card to the computer with the USB cable 3.0 to the USB 3.0 port.9. Installed the firmware10. Restarted the computer11. Removed PreSonus_Universal_Control_v4822112. Restarted computer13. Without disconnecting the sound card, I installed PreSonus_Universal_Control_v49213 and immediately updated the firmware to the latest version. If all is well, it is not necessary to make a point 14.14. Further there was a problem which I solved with the help of backup. Studio One did not see the sound card.

I hope this helps. )))

I try to turn on and off 45 times and my studio 192 unit and still get a red solid light.I have problems with this issue for a 1 week and Presonus don't find any solutions.This a real problem and i don't think is going to be a fix for UC 2.10 Update.

!!!Only for Windows 10!!!!!!Do this at your own risk!!!It helped me. My S192 Mobile works with the latest firmware now.

1. Before all the manipulations, I made BACKUP of my Windows 10.2. Completely removed all drivers S192, as well as any mention of it in the operating system.

Press Windows key and R Type %appdata% , then press OK Click into the PreSonus folder, delete all Universal Control files and folders Press Windows key and R Type %programdata% , then press OK Click into the PreSonus folder, delete Universal Control and Studio 192 files and folders Empty Trash Open the Device Manger Click the View menu and check "Show Hidden Devices". Right click and Uninstall any "Studio192", "Subdevice", "USB 2.0 Audio", "PreSonus", "USB Audio Device" and or "Unknown Device" you see listed under any category. Disconnected the sound card from the computer. Restarted the system.

3. Installed PreSonus_UCSurface_v1.5.0.364974. Connect using USB 2.0 cable to USB 2.0 port.5. Several times I restarted the device until the button became blue.My sound card turned on and was determined correctly after 20-30 presses on the power button. That is, you press, wait until Universal Control determines the device, if not the device is not detected turn off the device and turn it on again. (At this point you just need to get patience))) Installed the firmware (This is the only firmware that was installed on my S192 without problems). Reboot the device and turn it off.6. Removed UCSurface_v1.5.0.36497. Disconnected the cable from the computer.7. Restarted the computer8. Installed PreSonus_Universal_Control_v48221. Connect the sound card to the computer with the USB cable 3.0 to the USB 3.0 port.9. Installed the firmware10. Restarted the computer11. Removed PreSonus_Universal_Control_v4822112. Restarted computer13. Without disconnecting the sound card, I installed PreSonus_Universal_Control_v49213 and immediately updated the firmware to the latest version. If all is well, it is not necessary to make a point 14.14. Further there was a problem which I solved with the help of backup. Studio One did not see the sound card.

I hope this helps. )))

I try to turn on and off 45 times and my studio 192 unit and still get a red solid light.I have problems with this issue for a 1 week and Presonus don't find any solutions.This a real problem and i don't think is going to be a fix for UC 2.10 Update.

I try using 2.0 and 2.0 port and in my studio 192, 8 channels and It does not work at all.so i guess it might work only in the mobile unit. I try in the 8 channel one and i don't get to light my unit into a blue light is always red light.

I try using 2.0 and 2.0 port and in my studio 192, 8 channels and It does not work at all.so i guess it might work only in the mobile unit. I try in the 8 channel one and i don't get to light my unit into a blue light is always red light.

I found a combination of buttons for Studio 192. Maybe it will work.: "Whilst holding down the 'Talk' and 'Mono' buttons power on the Studio 192 (this will boot the Studio 192 into Load mode)"

I try using 2.0 and 2.0 port and in my studio 192, 8 channels and It does not work at all.so i guess it might work only in the mobile unit. I try in the 8 channel one and i don't get to light my unit into a blue light is always red light.

I found a combination of buttons for Studio 192. Maybe it will work.: "Whilst holding down the 'Talk' and 'Mono' buttons power on the Studio 192 (this will boot the Studio 192 into Load mode)"

I try the Load Mode and I'm getting the same error. This problems is really annoying, I hope Presonus is working on a solution for this error, I don't want to uninstall and install every time and nothing works. The problem is not the computer, is the Unit that update the firmware and it bricked the unit, is pretty much useless.