I have a dolce gusto and i am unable to remove the coffee capsule. It seems stuck, as does the lever that punctures the capsule. If the valve lever is moved right or left nothing comes out. Please can you help?

THANK YOU. You're answer was so helpful. I have the XP7230 and all of the sudden had exact same problem, machine wouldn't not register a full tank. After reading this I checked the floating piece and saw that it was not floating with a full tank like it is supposed to. Had to obstruct it to keep it afloat as well, and voila, it worked.

Ahh... what a relief to have my machine working again. Coffee has never tasted so good.

Same thing just happened to my Dolce Gusto Piccolo. It was off for 2-3 weeks, and after turning on, the light just kept blinking red forever. I tried pulling out water reservoir and putting it back repeatedly for a few dozen times (saw somewhere that air should be pumped out of the system), but It didn't help. Then I plugged out the power cord from the wall socket (while the machine was on), and plugged it back after a few seconds. Turned the Piccolo on, and it worked (blinked red shortly and turned green). Maybe it has something to do with induced current. And maybe pulling the water reservoir actually helped :)

See if you can turn the blades or reach a knife balde in to turn the blades....if something has jammed them.... get it removed... if they spin feely, then the motor is bad and replacement will probably cost more then a new one...