The one-month TIAA MRT service trials program took place from Feb. 2 to Mar. 1, 2017. The purpose of implementing service trials program is to enhance staff familiarity to station operation, maintenance and other details and to let domestic and foreign passengers be familiar with TIAA MRT stations. More importantly, by finding the problems and addressing them through the stress testing, the system will be able to provide safe, stable and comfortable transportation to domestic and foreign passengers.
The first two weeks from Feb. 2 to 15, would be the trial run phase for invited groups; the second phase from Feb. 16 to Mar. 1, would be the free trial run phase open to the public. In the one-month service trials duration, total ridership reached 1,428,529 people. The operational time for the service trials program was 8 am to 4 pm each day. In consideration of the official operation initiating on Mar. 2, Taoyuan Metro extended the service time from 7 am to 9 pm starting from Feb. 27. Meanwhile, passengers taking the TIAA MRT have gradually increased; on Feb. 27, ridership even exceeded 170 thousand people.
For the full provision of services, the TIAA MRT also provided in-town check-in services from Feb. 16 to Mar. 1 and the average utilization frequency was 248 people per day. During the service trials of the system, the overall system operation was normal and smooth and was often praised by the public. As for occasional abnormalities, BOHSR will continue to help improve.