Cons:
I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.

LAX

CAN

Excellent 10.0

Cons:
I like this flight

MNL

CAN

Mediocre 2.0

Pros:
Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.

Cons:
Focus on customer service. More training with staff since they are dealing with different nationalities.

CAN

SFO

Good 6.0

Pros:
fast boarding time Premium Economy

Cons:
entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787.

CAN

LAX

Excellent 8.0

Pros:
Overall, the service is good.

Cons:
There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

Pros:
Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.

Cons:
Minor gate change, not a big deal. Really not to much to complain about.

PVG

JFK

Excellent 9.3

Pros:
Flight attendants are excellent, polite, warm and professional.

JFK

PVG

Okay 5.0

Pros:
Food

Cons:
No entrance forms for foreigners to fill before landing.
Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack
China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE

Cons:
We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"

LAX

PEK

Excellent 8.6

Pros:
Everything for me to reach my destination was simple easy and accessible.

Cons:
Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult

MNL

PEK

Excellent 8.3

Pros:
comport

Cons:
nothing at all

SFO

PEK

Mediocre 2.0

Cons:
We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
MISSED ALL FLIGHTS

PEK

BKK

Mediocre 3.3

Pros:
The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport.

Cons:
the flight was on 1:50. the customer phone number never have one pick up. I'm still wait for your response.

CTU

LAX

Excellent 9.0

Pros:
Excellent service from flight attendants.

Cons:
Restroom could be kept cleaner

PVG

SZX

Excellent 8.0

Cons:
The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it.
Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.

SEA

PVG

Good 6.0

Cons:
The flight attendants could be more friendly and more eye contact.

Cons:
I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.

CAN

DAC

Excellent 10.0

Cons:
Very good service

CAN

KTM

Okay 4.0

Cons:
Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

CAN

JFK

Good 6.0

Pros:
The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.

Cons:
I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.

CAN

LAX

Excellent 8.0

Pros:
Overall, the service is good.

Cons:
There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

Pros:
Superb Pilot we had a very nice flight.
All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

PVG

SIN

Okay 5.0

Pros:
On time performance that is really not a given on any flight from PRC

Cons:
Ear pieces given only after "reaching altitude. Movie choices censored - no blockbusters (Ma Ma Mia was featured as a new release). Food rather of lousy quality with rice and pork as well as thick noodles with some thick oyster sauce and five rather tiny shrimps. Cold bun and frozen chunk of butter to start on the salad (again some shrimps with glass noodles) and four tiny pieces of watermelon. Red wine served but no white. They were quickly running through the isles with duty free but no one knew what they were selling as no catalogue in seat pocket. Qualified as a good domestic flight - not really of international standard with dirty toilets after an hour of flight time

BKK

PVG

Excellent 10.0

Pros:
Recliner seats were spacious and comfortable. Flight was on time. The meal was good also.

Cons:
Very long walk from check in to gate - (C 1). No jetway at pvg, but did have a business class bus

PVG

TPE

Excellent 10.0

Pros:
Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too.

Cons:
Minor gate change, not a big deal. Really not to much to complain about.

Pros:
In general, the service is OK, but not outstanding. Try to do better!

Cons:
There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

SZX

SHA

Mediocre 2.0

Cons:
3 hours delay
I miss my professional meeting in Shanghai because of this big delay !!!
I Sky Team Flying Blue Platinum for Life and this is the first time I got a bad seat and no window

CAN

DEL

Mediocre 2.0

Cons:
I lost my bag, its untraceable right now . The airline was not that supportive and i haven't heard from them till now.

CAN

KTM

Okay 4.0

Cons:
Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

WUH

SFO

Mediocre 2.0

Cons:
The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!

Pros:
The check in & boarding was so fast and convenient
The stars aliens program works perfectly with the business lounge , luggage extended limit

SFO

PEK

Mediocre 2.0

Cons:
We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"

PEK

BKK

Mediocre 3.3

Pros:
The plane left much earlier than scheduled. They did not wait for the rest of the passengers to board. I had to catch a flight four hours later. I spent a total of 8 hours in the VERY COLD airport.

LAX

PEK

Excellent 8.6

Pros:
Everything for me to reach my destination was simple easy and accessible.

Cons:
Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult

PEK

LAX

Good 7.3

Pros:
The plane, the comfort the staff

Cons:
The food selections weee limited for people who don’t eat seafood or pork.

Pros:
Superb Pilot we had a very nice flight.
All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

TYN

PVG

Excellent 8.3

Pros:
Didn’t provide convenience to parents with baby/toddler to checkin and boarding.

Cons:
Flight attendants are excellent, polite, warm, professional.

JFK

PVG

Excellent 10.0

Pros:
The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route.

Cons:
Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing.

JFK

PVG

Okay 5.0

Pros:
Food

Cons:
No entrance forms for foreigners to fill before landing.
Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack
China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE

Cons:
Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed.

Cons:
Gave us false infor for our boarding location and we had to run for boarding to different location when 30 mins left. Very hectic situation.

MNL

CAN

Mediocre 2.0

Pros:
Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.

Cons:
Focus on customer service. More training with staff since they are dealing with different nationalities.

CAN

JFK

Good 6.0

Pros:
The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.

Cons:
I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.

MNL

CAN

Good 6.4

Pros:
In general, the service is OK, but not outstanding. Try to do better!

Cons:
There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

Cons:
We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area.
We had to take Chinese Visa to get to the baggage, even-though it is a transit.
We missed the next connecting flight to Shenzhen as it ate up all our time.
Now have to travel in the mercy of the airlines for next flight.
PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE"
MISSED ALL FLIGHTS

LHW

PEK

Excellent 8.6

Pros:
The check in & boarding was so fast and convenient
The stars aliens program works perfectly with the business lounge , luggage extended limit

PEK

EWR

Excellent 10.0

Pros:
The service

MNL

PEK

Okay 5.0

Pros:
Short waiting period for connecting flights

Cons:
Bad service for China Air crews and not using the airport terminal tube, the passengers need to take a bus

Cons:
Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though.

BKK

PVG

Excellent 10.0

Pros:
Recliner seats were spacious and comfortable. Flight was on time. The meal was good also.

Cons:
Very long walk from check in to gate - (C 1). No jetway at pvg, but did have a business class bus

TYN

PVG

Excellent 8.3

Pros:
Didn’t provide convenience to parents with baby/toddler to checkin and boarding.

Cons:
Flight attendants are excellent, polite, warm, professional.

JFK

PVG

Okay 5.0

Pros:
Food

Cons:
No entrance forms for foreigners to fill before landing.
Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack
China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE

PVG

CEB

Excellent 10.0

Pros:
Superb Pilot we had a very nice flight.
All the negative reviews i read was Deleted on my mind ‘coz we just had a wonderful experience with our flight. ‘Will definitely fly with you guys again. Congratulations China Eastern!

Pros:
The food on the way to China and on the way home was horrible. They stopped serving cup noodles too. Only sandwiches when I asked for other option when the main course weren’t good.

Cons:
I didn’t like the food choice at all. The fish didn’t taste good. Chicken with pasta tasted cheap and the beef with potatoes were spicy. Should have make the spicy sauce on the side in case for people who can’t eat spicy food. They used to serve 3 meals now cut down to 2 meals... maybe it’s time to reconsider another airline.

MNL

CAN

Mediocre 2.0

Pros:
Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.

Cons:
Focus on customer service. More training with staff since they are dealing with different nationalities.

MNL

CAN

Good 6.4

Pros:
In general, the service is OK, but not outstanding. Try to do better!

Cons:
There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!

LAX

CAN

Excellent 10.0

Cons:
I like this flight

WUH

SFO

Mediocre 2.0

Cons:
The staff just took my husband and my passports while we have layover at wuhan. The Wuhan airport has nothing. The person who took our passports kinda detian us in the airport!! Is this legal? They also delayed our layover from 3hrs to 13hours layover in Wuhan airport! Nothing right about this!

Pros:
Recliner seats were spacious and comfortable. Flight was on time. The meal was good also.

Cons:
Very long walk from check in to gate - (C 1). No jetway at pvg, but did have a business class bus

PVG

JFK

Excellent 9.3

Pros:
Flight attendants are excellent, polite, warm and professional.

JFK

PVG

Okay 5.0

Pros:
Food

Cons:
No entrance forms for foreigners to fill before landing.
Shocking to learn that A black guy found "dead" in the middle of the flight, probably due to heart attack
China Eastern web site is horrible as it only allows passengers who bought their tickets DIRECTLY from their web site to access booking managing like seat choice and printing boarding pass. If you bought tickets from travel agents like Justfly.com, forget to use China Eastern web site to manage your booking, HORRIBLE, HORRIBLE, HORRIBLE

DYG

PVG

Excellent 8.3

Pros:
On time!

PVG

NRT

Good 6.6

Pros:
The crew was great. Very attentive and super friendly.

Cons:
Value flight so no luxuries. Wifi doesn't work, USB port was broken... Got us where we were going for a great price though.

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