Customer Service

Returns & Exchanges

Returns

We want you to be happy with your purchases. If for whatever reason you are unhappy, please call or email us to let us know you will be returning something to the shop. All returns must be made within 10 days of receipt and merchandise must be in original condition. Return it to us prepaid with the sales receipt and properly insured. Once we receive the merchandise, we will issue a credit to the credit card used to make the purchase.

Exchanges

All exchanges must be made within 30 days of receipt of merchandise for an exchange or store credit. The merchandise must be in its original condition and returned to us prepaid and properly insured with the sales receipt.

We apologize that shipping costs are not refundable. Items received as a gift can be exchanged for merchandise or store credit only within 30 days when returned to us with the gift receipt. All sale items and perishable items are sold as final sale. No refunds or exchanges will be issued.

Shipping & Handling

We ship within the United States using UPS Ground Service. Please allow approximately 5 — 7 business days for processing and shipping. UPS Next Day Air, 2nd Day Air and 3–Day Select are shipping options that are also available for an additional charge. Please call the shop at 312-280-1602 if you are interested in expedited shipping.

International Orders

If you live outside the United States and are interested in placing an order, please email us at hello@poshchicago.com or call us at 312–280–1602. All International Orders are shipped via UPS and are subject to the customs fees that are levied by the destination country. All international orders will be handled on a case–by–case basis.

Damages

We carefully pack each order following the guidelines established by UPS. Once the package leaves our store, however, we are no longer able to control how it is handled by the shipper. Occasionally an item is damaged in shipping. If that is the case, notify us immediately and we will file a claim with the shipper. Please DO NOT dispose of the damaged merchandise or packaging unless instructed to do so. Disposal of the damaged merchandise or packaging without our authorization may void any damage claim and no credit or replacement will be issued.

Back Orders

You will be notified via email at the time of your order if an item is not in stock. We will try to give you an approximate ship date at that time. We make every attempt to keep our items in stock, but due to the unique nature of much of our inventory, product availability is not always a guarantee. Please accept our apologies if an item is sold out and no longer available.

Sales Tax

All items purchased online and shipped within the state of Illinois will be taxed at a rate of 10.25%. Orders shipped outside the state of Illinois are not taxed.

Privacy & Security

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, email address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information with anyone. We encourage you to sign up for our email list. Our emails provide you with advanced notice of store sales, new merchandise, and other store-related events. If at any time you wish to subscribe or unsubscribe your email address, you have the freedom to add or remove your name from our list.

Online Security

Your credit card is completely safe. Protecting your information is our highest priority. We have developed strict safeguards to keep your information completely confidential. To proceed to checkout, you must enter your email address and create a password. Credit card and order data is encrypted and secure. P.O.S.H. is Level 1 PCI* compliant and uses 128 bit SSL** certificates to keep order details secure.