I finally called technical support this morning. Apparently they know about the problem and have been working on it. I was told that it should be resolved within the next three hours (but I won't hold my breath).

Everything else is working great, so can't complain too much.

BTW, if anyone else that is having this problem decides to call, don't get upset at the language/accent difference. If you get the same guy I did "non-issue" really means "known issue."

I finally called technical support this morning. Apparently they know about the problem and have been working on it. I was told that it should be resolved within the next three hours (but I won't hold my breath).

Everything else is working great, so can't complain too much.

BTW, if anyone else that is having this problem decides to call, don't get upset at the language/accent difference. If you get the same guy I did "non-issue" really means "known issue."

My problem with it is that if it's a "known issue" there should be a service announcement on the dashboard. I had the same access issues with voicemail around the same time period and never saw a service announcement posted. Maybe his saying "non-issue" was really stating the company line!

I've been a Vonage customer with 3 lines since 10/2004, but I'm loosing patience with service and support issues.

My problem with it is that if it's a "known issue" there should be a service announcement on the dashboard. I had the same access issues with voicemail around the same time period and never saw a service announcement posted. Maybe his saying "non-issue" was really stating the company line!

You are absolutely correct! There have been a number of problems that should have been announced or posted. I bet if they were to share that information they would save themselves a lot of calls to their technical support lines. If I called, I'm sure lots of other people called too. If it were posted, I wouldn't have needed to call. Others might not have called either and wouldn't that somewhat help ease their tech support burden?

Also having the same problem. I finally called customer service and could not believe tha language barrier. They had to pass me to 2 reps before they finally told me they need to look into the problem. That the problem is only happening to me and they would call me right back. That was several hours ago.

Although I have only had the service for a week, I had to call Customer service because of poor quality audio, I was on hold for 45 min before speaking to someone who couldn't help only to pass me to someone that placed me on hold for another 30 min.I'm not very impressed with the Customer service up to this point.

It appears that the people on the front line need some training.And maybe some better communcation skills.

Aside from this, I'm pleased with it so far. It's at least half of what I was paying Verizon....However

Also having the same problem. I finally called customer service and could not believe tha language barrier. They had to pass me to 2 reps before they finally told me they need to look into the problem. That the problem is only happening to me and they would call me right back. That was several hours ago.

Although I have only had the service for a week, I had to call Customer service because of poor quality audio, I was on hold for 45 min before speaking to someone who couldn't help only to pass me to someone that placed me on hold for another 30 min.I'm not very impressed with the Customer service up to this point.

It appears that the people on the front line need some training.And maybe some better communcation skills.

Aside from this, I'm pleased with it so far. It's at least half of what I was paying Verizon....However

Web access to voice mail is STILL not working today. I called again and got the same response... it is a "known issue" and their engineers are working on it. (I guess their engineers are taking the holiday weekend off.)