ESET Smart Security 5

I have been using eSet for probably 5 years with no problems. Back in October, I decided to upgrade to 5.0.94.0. When I did this, I shut down outlook and all other programs. I rebooted and upgraded to 5.0.94.0.

A few months later, I decided to upgrade to 5.0.95.0 (I went thru the same thing as before - quit all programs and reboot). When I did this, eSet stopped scanning my messages for spam and viruses / malware. Well, it would catch maybe 1% of my spam instead of 95% of it.

The emails with a malware / virus are not being moved to the Infected Folders. However, when I click on that email, it moves it over. Before this upgrade, I would not need to do anything If I click on a Spam email, nothing happens.

I have been on the phone with eSet and they want me to downgrade to version 4. They also told me that on Version 5, all software updates are automatic, which I told them that was not true. I remember downloading the 5.0.94.0 version and installing it. I also remember downloading the 5.0.95.0 version.

I do have the install program for 5.0.94.0 but when I try to install it, it installs the latest release.

I am running Windows 7 Ultimate and MS Office 2010 Professional.

They also had me to downgrade a pre-release, but this did not help. So I removed that and went back to 5.0.95.0

Also, when I updated to 5.0.95.0, the program stopped adding:
__________ Information from ESET Smart Security, version of virus signature database 5933 (20110307) __________

to all incoming and outgoing messages. ESET says everything is set up properly but nothing is working the way it should. I am able to block websites but it makes me wonder what else is not being checked.

I was running the latest version of eset ss5 until recently. I did have the email Function turned off. I did not run into the problem you have put forward. The only reason I changed was because I was changing all machines over to gfi vipre.

I hear that. Vipre is well integrated into just about everything. I am no expert on GFI products or Vipre in particular, but it has been quite a boon. I do like the ESET admin console better, but the way vipre integrates into the os is cleaner.

Note that you will need to completely uninstall ESET before installing Vipre. This is do to the fact that ESET SS5 seems to hook fairly deeply into the OS to the extent that if Vipre does it's normal rip procedure (which works with nearly everything else) your machines will lose their network connectivity. I was on the phone with GFI support for some time to resolve this. The only resolution was to use the uninstall link on the machine where eset is installed and then have vipre push the client to the machine. You could do this using a GPO which forces the uninstall on login.

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Well, I cancelled the account. At first they did not want to refund my money (I ordered it on 20 Feb). Fortunately though, they saw that I had opened my job ticket the very next day and they are going to refund my money and I am going to switch to GFI

I still have a lot of spam which I am hoping GFI will take care of. I was with them for 5 years and I hated to change but with them not taking responsibility for the bug, I saw no reason to stay with them

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