COMPASS user guides

This page is dedicated to assisting subscribers in getting the most out of their COMPASS subscription. Here you will find help, user guides and video tutorials to improve your experience with this product. Subscribers can learn to run download reports, access related DCP chapters, manage user sessions, book training with our customer service team and find answers to the most frequently asked questions.

Video guides

These cover a range of questions that our customer service team are most commonly asked. It is often easier to understand how to do something when someone shows you, with our video tutorials it is like having someone sat at your desk with you! You can play, pause and replay as often as you need.

The relevant DCP sections feature in Compass Online allows you to understand more about the issues featured in an appeal and how guidance and planning law may have changed since the appeal was decided.

COMPASS Online subscription holders can run a report and find out the number of appeals downloaded through their COMPASS Online subscription along with when they were downloaded and by whom, providing the users have entered that information at the time of download.

If you are getting a message 'maximum number of concurrent logins exceeded for your company's subscription' on COMPASS or DCP Online, it could be that your colleagues are either using the system or they haven't logged out and have locked the session.

User guides

These are clear, step by step guides to the wide range of search functions and resources provided to help you find relevant appeals in COMPASS Online. We understand how important it is to have the most relevant and current planning information, the guides highlight how to access the latest appeal cases.

Contact DCS

DCS has been providing key information tools to the planning sector for more than twenty years, helping planners to make informed decisions regarding applications and appeals. Key to our success is the team that puts together our products and the staff who provide the excellent customer service. We are all proud to work for DCS and take great pride in delivering the best service we can to our clients.

Enquiries

For all sales, customer service or other queries, please contact our Customer Services team on Tel: 01452 835 820 or email us on dcs@haymarket.com