Very easy to work with. It's not only a well automated system but there are live people that I can reach in a split second if I need them. It's the perfect hybrid of both worlds.

Cebron W12 Dec 2017

E-releases makes getting your story to the world easy. Thanks for creating a useful service for PR and Marketing Agencies and helps you get your job done well.

Scott S11 Dec 2017

Thank you , Katie is super helpful!!!1

Jodi S10 Dec 2017

I think you guys do a great job of making this easy...even including how to fix an error!! Thank you.

Alexander CVA, United States09 Dec 2017

Very easy to create and process a press release.

Gary S08 Dec 2017

Excellent so far.

Deni K07 Dec 2017

Janelle is great! Always helpful and very cheerful.

David J06 Dec 2017

Good and straight-forward interface...simple to navigate!

Tyler S06 Dec 2017

The website is fast and easy to navigate, and the customer service is great!

Lauren DTX, United States06 Dec 2017

Appreciated the level of contact and simplicity in creating the press release also the professionalism of employees & speedy response times.

Cara POH, United States05 Dec 2017

I love eReleases. I have found that they have the best results of any service online for the best price. Mickie and his team go above and beyond with customer service and I love that I can see that my release is actually read by members of the media. Thank you for your help in getting our news in fr

Barry B04 Dec 2017

Very intuitive to input information, with great prompts if you forget something.

Selina S29 Nov 2017

Thank you Katie!!

Kate D28 Nov 2017

I've always experienced great customer service at eReleases!

Cassie JUT, United States27 Nov 2017

I tried another company to send a press release out, and it was a mistake. The two things I love about e•releases are the personalized and responsive customer service and the visibility reports that let me know how our press releases are performing.

Jocelyn H27 Nov 2017

The support team at eReleases is outstanding! You all are such an asset to our business!

Jonathan B27 Nov 2017

Productive system for a tech challenged person.

Evelyn D22 Nov 2017

Easiest shopping experience I've ever had

Kathryn S22 Nov 2017

I have never had a bad experience. Great customer service, too!

Brittany S20 Nov 2017

The ereleases team is always available to chat me through my order and always wants me to get the best deal. Thank you!

Marie M19 Nov 2017

This is a great company, I love working with them. Very focused on customer service, super responsive and high attention to detail.

Sean ATX, United States13 Nov 2017

ereleases make it extremely easy to navigate through the press release process.

Bob SIL, United States10 Nov 2017

Great customer service at an affordable price! Always enjoy working with eReleases.

Daron S10 Nov 2017

Very Helpful, friendly, Samantha rocks and I am looking forward to doing more business..

Christie C08 Nov 2017

Great user experience - they even called me yesterday to find out if I had any problems submitting my press release yesterday.

Chris K31 Oct 2017

The step-by-step process, clear instructions, and contextual help make this a very user-friendly process.

Patrick WFL, United States31 Oct 2017

The purchasing process was simple. The staff is super friendly and responsive. I got an email and phone call quickly after ordering.

Joseph E27 Oct 2017

Your editorial staff is outstanding! Kudos to them

Jacques W25 Oct 2017

Your team is awesome. Nice to know I can submit a release electronically, but have someone watching my back at the same time!

Kristi D23 Oct 2017

Great follow-up and customer service. The press release got great traction and I enjoyed seeing the statistics.

James SWA, United States20 Oct 2017

eReleases is a tremendous value for me and my company. The shopping experience is easy and the process of getting my message to the press is inexpensive and efficient. Thanks eReleases!

AnonymousAZ, United States09 Oct 2017

You make this super easy and we greatly appreciate the non-profit discount.

Greg F09 Oct 2017

The process was quick and easy. No need to interact with a sales team trying to push more products on you.

Anna M01 Oct 2017

Easy to use online format. Paypal payment a breeze. The Press Release will be sent in the morning. We're looking forward to seeing the news about the "Heated Mouse Pro" all over the Internet! Thank you!

Amy G27 Sep 2017

eReleases is more than just a PR release outlet. They provide excellent customer service, an experience you typically would not get for the cost effective platform.

Miguel L19 Sep 2017

Always simple and accurate, plus love the "human backstop" to the uploading front-end. They really make sure it looks good, and suggest alternate headlines & captions to improve readability. Great service.

Mary R23 Aug 2017

Easy loading and great customer service from the team. It's easy to talk to someone on the phone or chat.

cynthia wBC, Canada18 Aug 2017

I love ereleases, and I only use ereleases for press releases in the USA. The customer service is top-notch, and they really know what they're doing.

Jocelyn H11 Aug 2017

Customer service is the best that I have EVER experienced. The press release service provides an easy and economical way to expand our business. Thank you!

Jennifer DGA, United States18 Jul 2017

eReleases has been great. Not only was the press release process simple and painless, the followup was amazing. And we got great results! We'll definitely be using eReleases for our PR in the future.

Vasileios S17 Jul 2017

Amazing chatting customer service even before acquisition of the product. They worked on our PR without any guarantee that we would enroll!

Bree KAZ, United States23 Jun 2017

It was always great working with eReleases. They constantly run specials rewarding companies that use them often. Their staff is always great to work with, helpful and very knowledgeable. I have worked with lots of PR distribution companies and eReleases is by far my favorite.

Heather DCA, United States16 Jun 2017

I've used many different wires and the team at e-releases have been the best. Thanks!

Squatty P12 Jun 2017

I am thrilled with the personal help I received with this release. I needed to reword a few things and the customer service team was easily accessible and extremely helpful. So much so that I purchased a package of 12 to run our future Press Releases through eReleases.

Cara P07 Jun 2017

Ereleases is the best PR platform I've found to really get in front of journalists.

Jan H25 May 2017

ATO Experts Ltd. (https://itil.zone) is highly satisfied with ereleases.com services and cooperates for more than 2 years on a continuous basis.

Evelyn DWI, United States13 May 2017

From past experience I know you folks are great! I plan to have my latest book published before the end of this latest BOGO that I purchased. When my book is published I will submit the three releases that I purchased. A-One guidance -- always from eRelease staff.Most appreciative.

Betsy D24 Apr 2017

Love Mickey and Team. I've been working with them for years and they are consistently reliable, thorough and affordable. Most importantly? Client always loves the results from e-Releases. Thank you!

Neil JCO, United States24 Apr 2017

William Howard Taft University has been extremely pleased with eReleases. We have been a customer for many years and have never had any issues, only results. These folk are easy to work with, very flexible and responsive and NICE!

Jocelyn H20 Apr 2017

One release and great response and great customer service. It's like having in-house PR distribution!

Quintin L. L12 Apr 2017

There is no better press release company than ereleases. From their interface for posting, to their customer service, they are the best.

Faith P31 Mar 2017

I am really impressed with ereleases - finally an organization that has the right balance of service, value, and know-how. Way to go, ereleases!

James DBC, Canada24 Mar 2017

eReleases provided timely and professional responses to our enquiries. They are a hard-working group who appear to enjoy their work. The platform for uploading press releases is well-designed and user-friendly. Congratulations and keep up the fine work.

Diane M01 Mar 2017

Excellent Experience in terms of customer care and support. The writing support was also helpful and I was very pleased with the written press release.

Lisa P06 Feb 2017

Love e-releases. They are super easy to work with and very helpful! It seems the minute you get on there, there is someone holding your hand throughout the process. The E in e-releases stands for "Excellent" to me and my company.

@UstpacAdvocacyDC, United States27 Jan 2017

Smooth, easy, friendly. Levels the playing field for non-profits to put their opinion/cause out.

Quintin L. L02 Jan 2017

ereleases is the best, easiest to work with press release system in the world. We have used them for years, and will continue to use them.

Geoffrey I18 Dec 2016

Press releases usually take a while to write, process, and get approvals. Suddenly it's time and you better be ready to publicize. erelease makes the publishing part easy. And they review the release for stupid grammatical errors which I greatly appreciate.

Preston KTX, United States17 Oct 2016

Kudos to Katie. Salutes to Samantha. They were patient, never condescending as I knocked the rust off my e-releases "console." Pleased that media queries came quickly and when I was "not looking," they followed up with a phone call. Looks like the business publications pick-up and put on their we

Angelo E29 Sep 2016

Greatest customer service in the sea of disregard. Love these guys

Luca S20 Sep 2016

Love working with e.Releases...unlike many Internet-based companies we deal with, you get a sense there are real people behind this and people dedicated to great customer service and experiences.

Jared06 Sep 2016

Very good customer service. I'm impressed with the responsiveness. I've had a great experience in the chat window in getting all my questions answered AND no upselling. And when I ordered my selected distribution plan, a customer service rep called me within a few minutes to make sure all my quest

Lisa P06 Sep 2016

I love eReleases. They have an awesome service, amazing people, a great product, and a revered brand. They are my business boyfriend.

Elise SMN, United States02 Sep 2016

I've been in PR for three decades and e-releases is by far the best service for small agencies and businesses. They are knowledgeable, friendly and very willing to help. Hands down, I will continue to choose e-releases over other press release distribution services.

Faye O03 Aug 2016

A lot easier since I last used you guys in 2014! I am very impressed that after we signed up with e-releases, I received a nice letter and Mickie Kennedy's book "Beginner's Guide to Writing Powerful Press Releases." Following that, I received an email from one of your associates with a list of ideas

Erin H01 Aug 2016

Easy to navigate the site when submitting a press release and if you do have ANY questions, they are instantly answered. For budget conscious clients, this is a very valuable resource for press releases.

David RTokyo, Japan30 Jun 2016

I have had nothing but very positive experiences with eReleases so far. I do a lot of business with companies in the US (I am based in Tokyo), but this is the FIRST time that any service provider has actually called me overseas and said, "Thanks for using our service. How can we help to improve your

J.Michael PCA, United States26 Jun 2016

As an award winning publicist I have tried many release distribution channels over the years. NONE compare to the eRealeases product and GREAT customer service. It does not get any better.

Janice CFL, United States22 Jun 2016

I'm very happy with this service. The introduction price is great for new businesses, especially when you're just starting out like we are. I can see how eReleases can assist a new business with growth, which means they can soon become regular clients with eReleases. I would highly recommend your se

Ernie de los STX, United States01 Apr 2016

I've paid to have online press releases done for me over the past 10 years, and have never had anywhere near the fantastic results I've had with ereleases.com - and you can quote me on that! I recommend them to anyone I know who wants to do press releases, period.

Is It Worth Your Time to Talk to Fans on Web Forums?

PR blogs have long been touting the benefits of hunting down future fans on web forums. The idea is that you want to go where your customers already are, and they are talking to each other on websites all over the net. If you’re not actively going where they are, you’re missing opportunities to speak with people who could be lifelong fans.

But as time has passed, has this method of finding customers kept up with its usefulness? Is it still worth your time to go onto web forums, considering how much work has to go into it? Or are there better, more productive avenues for you to interact with fans?

To decide, let’s take a look at the pros and cons.

Cons

First, let’s look at the negatives. Even up until a few years ago, some of your customers had no clue that your business had things like a Facebook page and a blog. They didn’t know they could talk with you through so many different avenues or receive coupons, discounts, and news from you in so many different ways.

But this is 2014, and (depending on your audience) your customers know that you have an online presence. Most businesses have at least a Facebook page or website where customers can go to find information on the company. At the very least they can see your profile on Yelp or Google Maps to find your office hours and other info.

Also, the amount of time you have to spend establishing a profile is increasing. You can’t just sign up and start posting about your business or they’ll boot you out. Forums have gotten increasingly better at discovering anyone who’s a “shill” for a company and will ban you quickly. So you have to make sure you establish yourself as a real person with real ideas, which is fine, but takes time. …Time you might find more productively spent elsewhere.

Pros

There really is no better way to find and talk to people who might potentially be fans of your business. No matter if you sell the most common item in the world or super rare, niche stuff that only a handful of people like, there is a place on the Internet for fans to discuss it.

And sure, you can spend a long time on your Facebook page and blog posts to ensure fans can find you, but what if they don’t know they need what you offer in the first place? For example, they might love to talk about dogs, but they have no idea there’s a product that lets them eliminate dog hair instantly from carpets and rugs. They wouldn’t know unless you told them, and a straightforward way is to tell them on a forum.

And really, spending time getting to know your fans by talking to them like a human being isn’t’ a bad thing. If anything it can inspire more loyalty in the long run by letting them know you care what you think about what they have to say. Is it really wasted time if the end result is people who love you?

In the end, though, it depends on your business and your fans. If you think it will work out, go for it. If it’s not working out or you find yourself being banned from forums everywhere, try something else instead.