It looks to me the Assistant is registered ok but there is no IP phone or Softphone registered to extension '100'. I replicated the same behavior in my test environment. So its working, just the message is a tad confusing.

Kris Hansen
3CX APAC
http://www.3cx.com.au

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Staff Member3CX Support

It shows not registered because you didn't register a phone to it?
There is nothing confusing.

If the assistant will not log in - it will show Not logged in.
If the assistant shows you the extensions of your pbx - ie it manages to retrieve data from the server, this means that it has logged in. Otherwise you will get absolutely nothing.

So it also managed to retrieve the status of your extension as not registered.
This means that your phone is really unregistered. So you do not go and check the license at that point - but you go and check the management console. Keep in mind that the assistant is not a phone. It is an extension to your phone.

The assistant connects using extension number and voicemail Pin. So it connects to the assistant server to display the status of the extension you want to connect to.

Then you need to have a phone - either the 3CXPhone with integration (from dialling options of the assistant) or a normal sip deskphone.

Let us know if you have any other problems.

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Nicky
Read & comment on 3CX Phone System news on the https://www.3cx.com/blog/

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