Ratings based on 213 Verified Reviews

Good Brand Mercure , but with an old room. The bathroom is too small. Excellent breakfast, but it costs R$ 32,00/person. There's parking with aditional cost.

Comment from Hotel Management

Jun 26, 2017 by baechtold, Hotel Management

Dear Helen
Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa.
Kind regards,
Mercure Florianópolis Convention Staff

4 out of 5

by Robert

Conveniently located hotel with good services

Posted Dec 27, 2016 on Hotels

The hotel was well located for access to other parts of town by an excellent taxi service. We also engaged a Hire car operator who services the hotel for a 6 hour tour around a large part of the Florianopolis island which was excellent.

Comment from Hotel Management

Jan 1, 2017 by General Manager, Hotel Management

Dear Guest,
Many thanks for your positive review! We are delighted to hear that you had a great experience at Mercure Florianópolis Convention. We look forward to having the privilege of welcoming you back to our hotel soon!
Kind regards
Quality Services

2 out of 5

by Celso from Curitiba

Awful Valentine's day

Posted Jun 14, 2016 on Hotels

It was a very cold night, the air conditioner was not working, there were no extra blankets, no extra toillet paper, ammenities for one person and long cue for check out. very bad experience during Valantine's day.

Comment from Hotel Management

Jul 12, 2016 by baechtold, Hotel Management

Dear Guest,
We appreciate your commentaries which have a great value.
We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service. We hope to have a new opportunity to offer our best service that all our guests deserve.
Kind regards,
Quality Services

2 out of 5

by A verified traveler

Just okay

Posted Apr 5, 2016 on Hotels

The hotel room was nice, clean and it smelled really pleasant.
Toilet water tank was running water constantly, making noises that interrupted our sleep. Maintenance came to fix it but it didn't last long. Bathroom sink was leaking on top of granite and it got my personal things wet.
No breakfast included was thumbs down. It should have been included for the price.

Comment from Hotel Management

Jun 11, 2016 by baechtold, Hotel Management

Dear Guest
We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention.
It is always a pleasure to receive positive feedback. We will share your comments with our team. Assuring you that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Mercure Florianópolis Crew

4 out of 5

by Lane from Chicago

Brazilian Hospitality at its Best!

Posted Mar 28, 2016 on Hotels

I came to Florianopolis to just get AWAY! and the Mercure Convention Center provided a great opportunity to do just that and at a very affordable price. The staff is extremely friendly and helpful and I felt MOST welcome. I would stay again!

Comment from Hotel Management

Jun 4, 2016 by baechtold, Hotel Management

Dear Guest
Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa.
Kind regards,
Quality Services

3 out of 5

by A verified traveler

This traveler left a rating score only
Posted Jul 8, 2015 on Hotels

3 out of 5

by A verified traveler

This traveler left a rating score only
Posted Jul 8, 2015 on Hotels

4 out of 5

by A verified traveler

This traveler left a rating score only
Posted Aug 20, 2014 on Hotels

3 out of 5

by Peter H from Rio

Posted Jan 6, 2014 on Hotels

The hotel was nice. It was a basic, clean room with good showers and air conditioning. The staff had limited English speaking ability which made getting a taxi and exchanging money a little difficult.