FNS30415 Certificate III in Mercantile Agents

The FNS30415 Certificate III in Mercantile Agents is specifically designed to address the skill and knowledge development needs of mercantile agents who undertake recovery of debt and property.

This qualification has been designed to meet the needs of those people who need to comply with Commercial Agents and Private Inquiry Agents Act 2004 (NSW). People who need to hold a Master Licence under this Act must also complete the unit BSBCNV506 Establish and manage a trust account which is offered as an elective unit in FNS51515 Diploma of Credit Management. Those people affected by this requirement are welcome to enroll in this unit and do not need to complete the Diploma of Credit Management unless they choose to do so.

This qualification is relevant to credit personnel and mercantile agents who work in either consumer or commercial credit in a variety of workplaces such as:

Financial institutions such as a bank or credit union

Operating their own mercantile agency

Undertaking recovery action on behalf of their employer

The focus of the qualification is on effective performance of the role of a mercantile agent. The qualification is structured to enable learners who successfully complete this qualification to apply for an “all functions” CAPI unit operator licence.

When you study with AICM, you're online but never alone. Our online system has been developed, with consultation of the Credit Industry. AICM online is available 24 hours a day, 7 days a week, and any questions you may have in relation to your studies is just an email away. AICM online offers students a holistic learning approach, with forums, trainer marked activities, assessments and resources all online.

AICM qualifications have flexible start dates, unlike traditional institutions and universities that restrict you to specific semesters in the academic calendar. This means you can start learning whenever it suits you.

There are no entry or prerequisite units of competence requirements to commence this qualification. However, prospective learners are advised that they should have at least one year’s experience in a workplace prior to commencing their study. Whilst not mandatory, AICM strongly advise prospective students have access to a workplace where credit functions are performed.

Individual Units

Students may choose to enrol in individual units of competency that will lead to nationally recognised Statements of Attainment which will, lead to the completion of a complete qualification.

Learners may apply for Recognition of Prior Learning (RPL) at any time. Up to 100% of this qualification may be completed by RPL provided the learner is able to demonstrate competence against the units for which RPL is sought.

For more information about how RPL works please refer to the Guide to Learning @ AICM provided in conjunction with this Qualification Outline

Assessment evidence will be gathered using a variety of sources which vary depending upon the delivery mode.

Electronic based – online learning

The candidate must:

Participate in online forums/discussions to be confirmed by the trainer

Complete online trainer marked assessment activities

Complete any final assessment tasks provided such as short answer questions, essays, projects and responding to case study based problems.

Undertake web based research

Demonstrate effective written communication skills

A Third Party Report will be completed by the learner’s supervisor/manager confirming workplace demonstration for each unit of competency. If the learner does not have access to a workplace our facilitator will conduct a telephone interview.

The candidate’s assessment will be considered on the quality of their work.

AICM Learning Services offers assistance and support to Learners. Learners who need assistance with completing assessments, completing their selected unit(s) of competence or other forms of learner support should advise AICM Learning Services immediately the assistance is required.