So far I've changed the primary domain name. At the moment when I click on the new url which is associated with my wordpress installation it just takes me to a white page with the old url, servername and ip address. I can't get to my Wordpress dashboard at the moment. Does this mean the new url pointing hasn't yet propagated over to webhostinghub? Should I just wait a few hours and try again, or has something gone wrong? :(

The new url has now had longer than 24 hours to get to your nameservers. I've updated my primary url to xyz.com and changed the wordpress installation so the wp web address is now xyz.com and the admin is xyz.com/wp-admin (the database names etc are unchanged). I've also cleared the cache in the browser history.

however, when I click on the wp-admin icon i still get a white page with your logo on it and the server name and IP address. The url in the top of the page is abc.com which is the old url that I don't want to use anymore.

Can you help please? When I've done a similar thing before, using domains bought from 1and1 and pointed them to the IP address of a hosting company I've never had any problems. Not sure what is going on here.

I have removed the redirect as I think it was confusing the issue. Let's forget about it for now.

I still have a problem. I don't want my new domain xyz.com to be an addon. I want it to be my primary domain and to have only a single wordpress installation which users can reach by typing xyz.com. I don't want them to see abc.com (the original web address) when they get there. I don't plan to use the abc.com address at all.

Any suggestions as to why, even though I've added xyz.com to the wordpress install and have added it as my primary domain, it doesn't work?

OK thanks, whereabouts exactly in the config file do I add this info? I spoke with tech support today and they mentioned having to rebuild the config file for CPanel. When I looked at the file it contained this line:

define('DOMAIN_CURRENT_SITE', 'abc.com');

where 'abc.com' is the original url I want to get rid of and replace with xyz.com

If I put xyz.com in the same place will it fix the problem? if not then do I just paste

OK, I did as suggested and change the site to blockbusterbride.com but when I went to click on wp-admin to edit the site I got this message:
Error establishing database connection
Could not find site blockbusterbride.com. Searched for table sbw1blogs in database songbe5_sbw1. Is that right?

ANSWERS

Thank you for your questions today. I will answer them in the order they were asked:

1. What do I need to do to make the xyz.com address the main address for my wordpress website?
You will first want to change your primary domain name so that xyz.com is the main domain for your account. Then you can simply change the URL for WordPress to match the new domain name.

2. How can I completely disconnect the abc.com url from my website? (I no longer want to use this URL at all)
Once you replace the primary domain name, the original name will no longer be associated with the account unless you set it as a parked or addon domain.

3. How can I point the xyz.co.uk url at my site without it being the primary url for my site.
You can add the xyz.co.uk as a domain redirect, so that when a visitor types it in, it redirects to the xyz.com site for you.
Kindest Regards,
Scott M

So far I've changed the primary domain name. At the moment when I click on the new url which is associated with my wordpress installation it just takes me to a white page with the old url, servername and ip address. I can't get to my Wordpress dashboard at the moment. Does this mean the new url pointing hasn't yet propagated over to webhostinghub? Should I just wait a few hours and try again, or has something gone wrong? :(

Sorry for the confusion. When you make a change like you have, it usually a period of propagation (up to 24 hours) before a change like that completes. The internet refers to everything through addresses and when an address change of this nature occurs, it needs a little time to update. You may also want to make sure to clear your browser cache to make sure that you're not looking at older cached pages on your internet browser.

I hope this helps to answer your question, please let us know if you require any further assistance.

Currently, I see that you have your primary domain redirecting to another domin, but that other domain is not appropriately added as an addon domain or parked domain. Adding this second domain as an addon domain, then installing WordPress on the addon domain should resolve the issue.

If you installed WordPress prior to changing your primary domain, WordPress itself is causing the redirect as it was configured for a different domain. With a fresh installation, it is easiest to simply uninstall WordPress and reinstall it using the new primary domain.

There's no need to change your primary domain back. If you have already made changes to that WordPress installation, configure WordPress to use that new domain. To do so, simply add these lines to your wp-config.php file, adjusting for your new domain:

The name of the database, user, and password will all vary depending on what you initially set them to when creating it. Your database name and user can be found by logging into cPanel and clicking on MySQL Databases.

Live support will indeed be happy to work with you in resolving the issue if you would prefer a live conversation.