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Hanmer Connection

Welcome to Hanmer Connection
We are a quality assured passenger transport service that prides ourselves on friendliness and punctuality whilst achieving a high standard of safety and comfort.
We have a modern well maintained fleet of Coaches, Buses and Vans with sizes to suit any occasion. So whether you’re transporting children to a sporting event in Christchurch or have high class tourists to escort throughout our beautiful country we can take you there.
Service operates daily (except Christmas Day) from Christchurch to Hanmer Springs return.

Description

Hanmer Springs is surrounded by forest and mountains and offers and extensive range of activities for visitors both young and old. Hanmer also features a wide range of walking and mountain bike trails, short and long walks, horse riding, golf and for the more extreme adventurer Bungy Jumping, Rafting, Rafting, Jetboating and Quad biking. In the winter months Hanmer also has its own Ski Field.
Complete your experience by relaxing in the Hanmer Springs Thermal Pools

Cancellation Terms
Up to 24 hours prior to departure a full refund can be claimed but may include an administration fee depending on the type of fare. Up to two hours prior to departure a fare can be credited towards an alternative service. If the alternative service is more expensive the additional fare charge will apply. If it is less expensive no refund can be claimed.
Within two hours of departure no amendments are allowed.
If events out of our control such as road closures or adverse weather conditions force the cancellation of your service we will transfer your booking to the next available service or we can give a full refund if the event is out of our control and the service is cancelled.
Checked Luggage / Baggage
Up to one piece per person weighing a maximum 20kg each per person. Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches)
If your wheelchair is not powered by a battery containing acid and if it can collapse down to fit within the Checked Luggage size and weight dimensions it can be count as your Checked Luggage entitlements.
Extra luggage may be carried subject to space available at a cost of $10.00 per item per sector payable to the driver. Please note we cannot guarantee carriage of extra luggage on any specific travel date or service.
Please label luggage to your final destination as we cannot accept responsibility for unlabelled luggage
Chilly bins boxes and bags carrying food and frozen goods will not be accepted for transportation
Cityline carries checked luggage subject to the Carriage of Goods Act 1979
Carry On Items
For safety reasons each customer is limited to one item (max 5kg)
If you are travelling with a baby you may take a collapsible pushchair or carrycot and one extra piece of luggage
Handbags umbrellas walking sticks and other aids are permitted
As we are a passenger service we do not carry freight or unaccompanied luggage
Chilly bins boxes and bags carrying food and frozen goods will not be accepted for transportation
Hanmer Connection carries carry on luggage subject to the Carriage of Goods Act 1979
Larger Items (eg bicycles surfboards etc)
"Larger items" are heavier than 20kg or exceeding total dimensions of 158cm (refer to our Checked Luggage terms above)
These may be carried subject to space availability on each sector traveled (limit - 1 per person). Please note we cannot guarantee carriage on any specific travel date or service.
Cost $10.00 per item per sector and is payable to the driver
If you wish to take a bike with you as luggage please contact us in advance of travel so we can inform the driver. This may make it easier for him/her to leave space for your bike.
If the wheelchair cannot be collapsed down to fit our Checked Luggage size and weight dimensions this Larger Items policy applies. We are unable to carry wheelchairs powered by batteries containing battery acid.
Animals
We are unable to carry animals on board our coaches. Guide dogs are welcome on board and are the only exception.
Smoking
Under the provisions of the Smoke Free Environments Act (1990) coach services are required to be smoke-free including on-board rest-rooms where provided.
Passenger Ability
Passengers must be able to stand unaided when boarding and disembarking the coach. Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points. For health and safety reasons drivers are not permitted to participate in carrying of passengers. Passengers are advised that Cityline operates coaches designed for long distance travel and that these coaches may feature steps into the coach as well as internal stairways to passenger seating areas.
Carriage of Motorised Wheelchairs & Scooters
Due to the classification of battery acid as a hazardous material Hanmer Connection services are unable to store and/or carry motorised wheelchairs or motorised mobility scooters on any service.
Infants
Infants must travel with an adult parent or guardian over the age of 18 (one infant per paying adult)
Infant must be carried on the adult's lap in order to travel for free. (Infants will not allocated seats).
If a seat is required an additional booking must be made and paid for
Unaccompanied Minors
A minor is deemed by Hanmer Connection to be someone aged 7 -12 inclusive. A minor is deemed to be unaccompanied if they are not accompanied by a person over the age of 18 years. No child less than 7 years old may travel alone.
Timetables
Timetables published by Hanmer Connection are indicative only. Hanmer Connection reserves the right to alter prices and timetables and to arrange alternative transport routes or sightseeing services without notice.
General
Timetables published by Hanmer Connection are indicative only. Hanmer Connection reserves the right to alter prices and timetables and to arrange alternative transport routes or sightseeing services without notice.