Since our opening in September 2007 we are working non-stop with our 300 stores to offer the best service to our visitors. We provide a vast selection thanks to our 270.000m2 construction area, 87.000m2 store area, 3600 units carpark and wide our shopping mall should provide the highest standarts in service and presentation range of stores. It is our pleasure to offer viable alternatives to our wide scale of visitors from all ages and backgrounds.

The shopping mall features both indoor and outdoor space. With its giant glass dome and glass ceilings our mall brings the sun in and gives our visitors the perceft harmony of indoor comfort and outdoor airiness.

We believe that as well as in architectural details and technical solutions. Here, our visitors can experience the joy of sitting under the shade of a tree or the comfort of chit-chating with a local shopkeeper, together with the ultimate pleasure of watching a movie in a state-of-the-art theater or the fullfillment of living an active city life. All is possible under one roof.

We managed to combine fun, sports and shopping thanks to 12 theater cinema complex (1 IMAX 3D), 3500 m2 Hillside City Club gym and fine restaurants offering the delicacies of world cuisines. Also 20 little speciality stores at our Bazaar area are ready to serve your gourmet pleasures.

Since our day one, we put our name on a lot of beginnings. In 2008, world’s biggest real estate and retail expo, Mapic, crowned us as the “Shopping Mall developer of the Year Award”. In 2009, International Shopping Mall Council ICSC, awarded us with Grand Opening, Expansion & Renovation and Maxi Silver awards. Same year we were also announced as Europe’s Best Shopping Mall by ICSC. Also, Shopping Malls and Retailers Association AMPD gave us the award “Shopping Mall of the Year” award.

• Dogus Group

Founded in 1951, Dogus Group has become one of largest conglomerates in Turkey and has the vision of being a regional leader in the services sector. Active in seven core businesses; financial services, automotive, construction, media, tourism, real estate and energy Dogus Group has 105 companies and a workforce of over 28 thousand which enables it to offer high level technology, quality brands and dynamic human resources to its customers.

Dogus Group always provides its services based upon the principles of Customer satisfaction and trust. As a result of this approach, the Group has created reputable brands with global standards and has been representing our country worldwide.

The Group has contributed to this process by creating a synergy with global giants including the following: General Electric in finance and real estate, Volkswagen AG and TÜVSÜD in automotive, Alstom and Marubeni in construction, MSNBC, CNBC and Condé Nast in media and Hyatt International Ltd., Starwood Hotels & Resorts, Worldwide Inc., HMS International Hotel GmbH (Maritim) and Aldiana GmbH in tourism.

With its experience and network enabling it to keep up with the changes in the world, Dogus Group remains as one of the leaders of transformation in Turkey.

• Orjin Group

Orjin Group entered the world of ready-to-wear in 1980 with Orjin Deri, a leather-garment manufacturing company. Since 1986, Orjin Group is active in fur, textile and ready-to-wear sectors. With its more than 100 million USD annual turnover and a work force of 3500 people, the Orjin Group produces top quailty fashion and textile products for most of the premier labels in Europe.

By closely monitoring markets, trends and customers and by providing a superior service to its clients, Orjin Group has achieved a steady growth over the years. Orjin Group aims to expand globally by mastering the international markets in its core business areas of real estate, tourism and manufacturing.

Customer Services

Terrace space;

Our terrace space is available both for visitors and for mall staff for smoking and getting some fresh air without leaving the mall. The terrace space is on the 1st floor, at the end of the corridor between Molu and Vario.

Golf carts;

Did you forget where you parked your car? Is your hand full and you don’t want to carry it all to your car? Then you have a golf cart! Located at the Pazar Yeri parking garage exit, our golf carts will help you to get to your car without any further hassle.

Lost and found;

If you’ve lost an item and it’s been handed to our security service, your belonging will be kept safe for six months and will be returned to you on demand.

Shuttle;

Getting to IstinyePark can’t be any easier! Our IstinyePark branded cars take you to IstinyePark between 12.00 – 14.00 everyday in week days and then leave you to your office after you have done your shopping. Lunch breaks are just great at IstinyePark! Please click here for shuttle hours and routes.

Valet parking;

Valet parking services are located at the main entrance, Brand Street and Bazaar entrance. You can leave and pick up your car at any point with a charge. However if you leave your car at Bazaar entrance and spend 30 TL in Bazaar area, valet parking is free of change. Valet parking is available for motorcycles as well.

Wheel chair and stroller Services;

Wheel chairs are available at the main entrance, Bazaar entrance and Brand Street entrance. Wheel chairs can also be found at the entrance of the carpark with elevator designated for disabled customers. You can use this service whenever and wherever you need.

Info desk;

You can take floor plans, store contact information and tax refund services from the info desk at main entrance. You can forward any of your suggestions and complaints with the form that you can take from info desk. Our info desk would be happy to help any of our valuable customers.

Tax refund;

Tax refund service is located at the info desk at our main entrance. Our foreign visitors or Turkish citizens residing outside Turkey can instantly redeem their tax refund from the Global Blue corner. Tax refund service is available everyday of the week between 12:00 – 20:00.

Public phones;

Public phones are located in 1. floor between Adidas and Flo and in 2. floor between Avea and Finspor. Credit cards and calling cards are accepted in public phones.

ATM machines;

ATM machines of Is Bankasi, Garanti Bankasi, Akbank, Finansbank, HSBC and Yapi Kredi Bank are at your service on the second floor. Services for families with children In our shopping mall, 3 nursing room and 3 children WC’s are available. Also, you can get a stroller for free from the main entrance while you are shopping.

Lockers;

You can find our free lockers at the entrance level on the corridor near Pasabahçe. They are designed to take of your excess load and give you a pleasant shopping experience.

Wedding list;

You can come to our info desk to benefit the Turkey’s widest wedding list option. You will find more than you are looking for with the help of our wedding list service.

For tourists;

For instant tax refund please contact Global Blue corner at the information desk. For exchange services please go to the Exchange Office located at the floor -2. Transportation from Istanbul airports: Shuttle services operating both from Atatürk Airport and Sabiha Gökçen Airport arrives city center (Taksim) regularly. It is easy to reach IstinyePark from Taksim by metro, minibus or bus. For further information please check Directions and Transportation page.