To determine if there is an update for the CNN app, tap on the App Store icon located on your home screen and then tap on 'Updates'. The 'Update' link will be listed to the right of the CNN App if one is available. If you do not see the option to update the app, then you are using the latest version.

 Tap on the red CNN icon at the top of the screen to access the menu.

 In the menu, scroll to the bottom until you find "Settings" under the "More" section, tap on "Settings".

 At the bottom of the "Settings" menu, you will see "This is CNN Audio". To enable or disable the audio, slide the "This is CNN Audio" option to On or Off.

Special Note for iPad Users:On your iPad side controls, you will see a side switch. Activating the side switch in 'Mute' mode will disable the 'This is CNN' intro. A small red dot is visible on the body of the switch when it is active to indicate its status. If you disable the side switch will be able to hear the 'This is CNN' intro successfully.

 Tap on the red CNN icon at the top of the screen to access the menu.

 Open the menu, select "Watch CNN".

 Select your preferred channel, CNN or HLN.

 Select your television provider and log in through your provider's login screen.

Please note: After you login through your provider, you will be automatically taken back to the app and the app will deliver a 'loading authentication' status message, which may take up to a minute. Ensure you have at least a 2G data connection or the authentication may fail. If this occurs, please try again from a location with a better data connection or Wi-Fi.

For additional information, please tap the question mark button on the top right corner on the 'select your service provider' screen.

If the live video does not have audio, please ensure that the mute switch on the side of the device is toggled to the off position. We are aware that the audio for events of this nature is at times difficult to hear; this is due to the stationary placement of microphones in the event space. At other times, a microphone or audio feed is not available due to circumstances outside of our control. You will see a "No Audio" button on your screen when this occurs.

 Select your television provider and log in through your provider's login screen.

Please note: After you login through your provider, you will be automatically taken back to the app and the app will deliver a 'loading authentication' status message, which may take up to a minute. Ensure you have at least a 2G data connection or the authentication may fail. If this occurs, please try again from a location with a better data connection or Wi-Fi.

Special Note for Tablet users:At this time, Live TV is not available for Android tablet users. Please check for future updates on this feature.

 Select the 'Menu' (six bars icon) then select the 'iReport' tab or select 'iReport' Tab in upper left corner on your Tablet

 From here you can see featured iReports, current assignments and submit an iReport using the photo or video camera on your device.

Please note: If it's your first time submitting an iReport, we will ask you if you want to register. This is so we can contact you to vet the report (only journalistically vetted iReports are eligible for use on CNN TV and within CNN.com's editorial stories.)