Service Desk Support in Jacksonville, Florida

Do you need immediate computer or IT support? Our service desk in Jacksonville, Florida, is here to help you on a day-to-day basis. Trust our highly experienced IT consultants to be your single point of contact. We respond to all trouble tickets, service requests, and IT related questions. Most importantly, we are knowledgeable and can resolve issues accurately and in a timely manner.

IT Service Desk for Improved Security

Keep your company’s infrastructure safe and secure with our IT service desk. SecureSI utilizes the most reliable IT tools to monitor, report, and patch your network.

For instance, our antivirus tools are updated every two hours instead of every week. This increases the security of your infrastructure by preventing hackers from reverse engineering updates and accessing your information. Our IT helpdesk is your company’s most trusted resource for all your IT troubleshooting needs.

IT Helpdesk for Simple & Complex Issues

Our state-of-the-art, remote IT helpdesk supports your business by phone and email. We are also bilingual. Having 90% first-touch resolution with our clients, we effectively address trouble tickets and have remote resolution capabilities by using OneConnect application. This allow us to support vendor management, email, and application issues, as well as system and network problems. Finally, we also provide field services for more involved and complex issues.

Contact us to receive one-on-one assistance through service desk support. We proudly serve business clients in Jacksonville, Florida, and the surrounding areas.