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These Standards are intended to facilitate discussion between health services (Department of Health/Human Services, public and private hospitals), General Practitioners (GPs) and other treating doctors for the purpose of driving key processes to: enhance clinical safety; improve health outcomes, patient experience and resource efficiencies across Australian health system; and reduce avoidable hospital presentations and risk.

The Standards cover the following 10 areas:

1.Referral information from a practitioner to a health service;

2.GP details;

3.Supported access to a GP;

4.Timely communication;

5.Handover to a GP;

6.Information transmission;

7.Outpatient services intake and appointment systems;

8.Outpatient services communication;

9.Discharge planning process; and

10.Managing quality.

The AMA acknowledges the work of AMA Victoria (AMAV), with the Standards having been adapted from a similar publication prepared by AMAV.