Business Partner - Workplace User Experience (UX)

Degree educated with a 2.1 or higher, you will have a strong background in UX design and ideally have worked on internal business technology solutions.

You could also have a background as a Senior Business Analyst in the UX area or be a subject matter expert on UX or an UX Trainer looking for a new challenging role.

Are you passionate about user experience and service design willing to have a tangible impact in a multi-national organisation? Are you a creative technologist interested in embedding user centred thinking in business technology solutions and services? Do you enjoy working closely with people to understand user goals and challenges with their system interfaces? Read on…

Why a dedicated Workplace User Experience Business Partner?
As we transform our Information technology organisation to be a true driver of growth and change, we recognise business users experience has to be an important part of our offering.

This role will be the engine of user experience continuous improvements in GB.

Working closely with our solutions delivery organisation as well as our services teams, he/she will use qualitative and quantitative data to drive a better technology user experience for our employees.

You'll be a champion of the best digital workplace experience at this organisation in GB.

On a typical day you could be…
, Preparing a survey to gather quantitative data on a specific service or product
, Interviewing our employees to understand specific user goals that are not being met
, Looking at Service Now data to identify specific trends of success and room for improvements
, Writing a review on the user experience of a particular application
, Evangelising design thinking within the information technology teams to embed the ideas in everything we do
, Producing occasionally interactive prototypes to support conversations with solutions and business teams

You can demonstrate experience in some of the following…
, Understanding of UX and UX principles
, Comfortable mapping an end-to-end user experience and documenting how it is orchestrated across multiple channels & interaction touch points
, Worked within a user centred process based on research and analysis
, Previous internal business technology solutions ideal
, Technology enthusiast
, Worked with data, able to manipulate and derive insight and action
, A background in a UX Design team with demonstrable impact

You or others consider yourself a…
Resourceful, analytical, empathic listener, curious and inquisitive who values collaboration and team effort.

You understand the importance of having users at the centre of every solution whilst focusing on value delivered.

This Business Partner - Workplace User Experience (UX) role is based in West London and pays c£55-70K base, 10% bonus, £8.6K Car Allowance, pension, family BUPA etc.