Mortimer, Berkshire - cannot get promised connection speed

We moved to a rental in a rural part of Mortimer in Berkshire, 3 months ago. Our ISP, Plusnet, promised speeds of up to 8mbps. We have struggled to get half a meg. Plusnet insist it is BT's fault. What I'd like to know is; are there any others who live in or around Mortimer and are suffering with slow speeds? If we have to change ISP I would like to be sure the problem isn't going to happen again - if the problem is with the exchange then we are stuck with it I suppose, and will have to move house. We are about one and a half miles from our exchange, on adsl.

Re: Mortimer, Berkshire - cannot get promised connection spe

Shows what speeds others are getting in the area. The biggest factor will be how far away you are from the telephone exchange which is on Victoria Road.

This can be checked by grabbing data from the modem, i.e. attenuation, noise margin and sync/connection speeds http://www.kitz.co.uk/adsl/frogstats.php has a guide for the most common devices. If you post those figures people can advise more.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Re: Mortimer, Berkshire - cannot get promised connection spe

An ISP won't usually promise speed.
They give an expected speed
I was assuming that perhaps you were on 20CN - which is up to 8Mb but I see that you exchange is 21CN enabled
If you put your post code in here or click on the map what does it give as the result http://www.samknows.com/broadband/exchange_mapping?o...

Re: Mortimer, Berkshire - cannot get promised connection spe

I tried the link to routers - sadly ours - a Technicolour provided by Plusnet - is not listed and doesn't seem to provide stats.

Download speed was 472kbps this morning on BBC speedtest site. Streaming speed 492kbps. I can understand that without further modem info it's tough for you to give advice.

I checked on the link to the BT map given and the closest test to us gave a speed of 2.79mb, with speeds in the actual village at about 9mb. So it might be a case of moving up the road. What a pain that would be.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.