Event ID 5068 (Windows SharePoint Services health model)

Windows SharePoint Services 3.0

Applies To: Windows SharePoint Services 3.0

Topic Last Modified: 2008-04-27

Information Rights Management (IRM) allows content creators to assign rights to documents that they send to others. These documents are referred to as “rights-protected” documents. The data in rights-protected documents is encrypted so that it can be viewed only by authorized users. Furthermore, a rights-protected document stores an issuance license that specifies which rights users have to the content. For example, an author can specify the following rights for a document:

Document is read-only.

Text in the document cannot be copied.

Document cannot be printed.

IRM relies on Windows Rights Management Services (RMS) to create the issuance license, and perform the encryption and decryption of rights-protected documents. When IRM is enabled on a list or library, Windows SharePoint Services 3.0 automatically adds the permissions that are assigned to an item to the issuance license of that item when that item is downloaded. This means that permissions that are set on documents in lists and libraries are enforced by IRM even after a document is downloaded from the site.

Information Rights Management (IRM): There was a problem while trying to acquire an End User License (EUL) for this server. It could not be fetched from the local store or acquired from the Rights Management Services (RMS) server.

An attempt to contact a service through the Internet returned HTTP 404, indicating that the requested server was not found.

This problem might be caused by a problem with the availability or health of the RMS server. You can check the health of the RMS server by using the procedures below:

You must be a member of the SharePoint Administrators group to perform the following task.

To check IRM settings in Central Administration

In Central Administration, on the top navigation bar, click Operations.

On the Operations page, in the Security Configuration section, click Information Rights Management.

On the Information Rights Management page, perform one of the following steps:

If your organization specifies the RMS server in Active Directory, verify that Use the default RMS server specified in Active Directory is selected.

If you are manually specifying the location of the RMS server, verify that Use this RMS server is selected and that the URL specified for the RMS server that you want to use is correct.

To check the health and availability of the RMS server

Browse to http:// (or https://)<RMS server>/_wmcs/certification/servercertification.asmx where <RMS Server> is either the FQDN or NetBIOS name of the RMS server.

If the page is not successfully loaded, the RMS server is not operational and the problem is not specific to the site.

If the RMS server is down for maintenance or otherwise inoperative, normal operations might resume after the server is back online. In this case, it is not necessary to make any changes in Windows SharePoint Services 3.0.