TripAdvisor Traveler Rating:

“Poor check out service, no receipt!”

I'm used to receiving a receipt at check-out. The clerk could not provide one, saying that they would e-mail it to me. TWO DAYS LATER, STILL NO RECEIPT! Otherwise, the stay was pleasant.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for choosing the Microtel Inn and Suites, Kalamazoo. Having recently traveled for business myself, I can understand the frustration when you need a copy of any bill for your records. I sincerely apologize for the misunderstanding and inconvenience. Reviews such as yours help us to improve our services, and ensure that similar mistakes do not occur. This issue has been addressed, not only to the individual involved, but to my entire staff. Thank you for taking the time out of your busy day to bring this issue to my attention. I hope on your next visit to our area, that you would give us another opportunity to serve you.
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