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Asda says it offered Ms Nurse a further £25 "goodwill" voucher, which she would have to pick up from the Estover store.

A spokesperson said: "We’re very sorry that a technical glitch meant a small percentage of grocery home shopping orders had to be cancelled on Sunday, including Ms Nurse’s.

She says she is appalled at how she has been treated by Asda (Image: Penny Cross)

"We’ve already spoken to Ms Nurse to offer a range of goodwill options to make up for the inconvenience caused by this issue and look forward to hearing back from her so we can restore her faith in us.”

But Ms Nurse, who still doesn't know if her money has been refunded as it was paid for on her credit card, said her issue lies with the fact this could have happened to a poorer family.

She said: "I live with my three children and every penny is accounted for, but I am not classed as a 'vulnerable' person.

"If I had, how would I have coped with all of this? I have a big family, but we are not going to starve.