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If you’re a small business owner, you’ve likely pondered the role of artificial intelligence in the future of your business. According to the Webby Awards AI Trends Report, 79 percent of U.S. adults reported using some form of artificial intelligence in the last 12 months, and 65 percent acknowledged that automation has a significant impact on their daily lives.AI technology will increasingly perform more tasks in a wide range of business fields in 2018, including:

IMPROVE DELIVERY - Market insights are critical to developing strategies and making business-critical decisions. According to Forrester, 31% of business tech decision makers plan to implement AI technology to improve the delivery of their business’s insight services.

IMPROVE PRODUCTS - Furthermore, Forrester reports that 33% of business tech decision makers anticipate that AI will aid in the improvement of products and services.

AUTOMATION - According to Narrative Science, 38% of businesses surveyed feel that providing predictions on customer, machine and business health is the most important service that artificial intelligence technology can provide. In the same report, 27% of businesses reported that the most valuable service AI can offer is automating manual and repetitive tasks.

ECONOMIC IMPACT - Forrester predicts that 10% of purchase decisions will be guided by a platform’s intelligent agent or bot, starting the “real economic impact of empowered machines.”

​It’s clear that artificial intelligence is only beginning to find its place in our businesses and lives. How do you foresee using AI in your business? Let us know!