Excellent response and follow-up for questions and issues. The support team provides detailed analysis and is always there to help. We're still working through our complex migration but it is good to know these guys are there when we need them. Keep it up guys!

Thank you very much for warning us about this situation. The issue is already fixed.

Please note that you can also contact our support services via the issue tracker at http://awnaba.atlassian.net. This is a JIRA instance open to the public, so you can create your own account in a few clicks and submit any question or issue.

Got this addon for the export/import of complete projects. While the import completed and stated attachments and issues had been created, turns out that upon verification, only the project config imported, no attachments or issues were imported despite doing a complete project export.

Import of issues or attachments may have failed due to very different reasons, including inconsistencies in source data. If you contact us by any of our support channels we will be very glad to work with you on this issue.

Reviews for server

The tool requires physical access to JIRA file system to download export and upload import files. Makes the tools very difficult to use in environment where access to physical file system is restricted to certain IT group.

Excellent response and follow-up for questions and issues. The support team provides detailed analysis and is always there to help. We're still working through our complex migration but it is good to know these guys are there when we need them. Keep it up guys!

Thank you very much for warning us about this situation. The issue is already fixed.

Please note that you can also contact our support services via the issue tracker at http://awnaba.atlassian.net. This is a JIRA instance open to the public, so you can create your own account in a few clicks and submit any question or issue.

Got this addon for the export/import of complete projects. While the import completed and stated attachments and issues had been created, turns out that upon verification, only the project config imported, no attachments or issues were imported despite doing a complete project export.

Import of issues or attachments may have failed due to very different reasons, including inconsistencies in source data. If you contact us by any of our support channels we will be very glad to work with you on this issue.

Pricing FAQ

Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my server pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

How can I buy apps for my legacy Jira Server or Confluence Server license?

If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

Purchase the app at the non-legacy Unlimited (10000+ users) tier.

Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

Pricing FAQ

Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my Data Center pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

Adaptavist is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

Adaptavist is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

Contact

Contact

Versions

Summary

Compatibility with Jira 8.0 and in-product analytics

Details

Version 2.4.6 is now compatible with Jira 8.0 and Jira 7.X (for 7.2.0 or newer).

Starting from version 2.4.6, Project Configurator is using analytics tracking that collects anonymous usage data. This data will help us to take the right actions needed to make your experience the best possible. More information please visit our EULA.

Resources

Versions

Summary

Compatibility with Jira 8.0 and in-product analytics

Details

Version 2.4.6 is now compatible with Jira 8.0 and Jira 7.X (for 7.2.0 or newer).

Starting from version 2.4.6, Project Configurator is using analytics tracking that collects anonymous usage data. This data will help us to take the right actions needed to make your experience the best possible. More information please visit our EULA.