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My haven bag is like iv just made a new character totally blank all my items from my chest are also gone please tell me this is a bug that can be fixed and next time I log in my bag and items will be back?

Edit: Not lost my money but bag is still empty (Lost 3 garden ,6 deco ,2 craft and 4 merchant gems) also all my special wabbit items from the quiz are gone display widows , Everything ), I also have video footage of what my haven bag was like two days ago. Click here

This post has been edited by dandandantwo - October 08, 2013, 17:11:04.

Bump, I have the same problem. I've lost 3 merchant gems, one garden gem, once craft gem and 10 deco haven gems, together with the ikiakits I was using, items stored in the chest (including multiple costumes, resources I was collecting for future crafts, a smithmagic hammer, multiple items with huge sentimental value, and a large supply of keys), all display windows, all plants planted on the garden gem (nothing valuable here, but I liked the willows...) and all the decorations (some of which were purchased with ogrines, while others were dungeon/achievement rewards and I actually liked displaying them). I also lost all my kamas.

Bug description: Sindormi's Haven Bag has been fully reset to default, with no slots purchased in chest, no haven gems, items, sale bags or sale items remaining. Additionally, all kamas have been wiped on the account.
Reproducibility process: Log on. Was no longer in Haven Bag at temple, was at phoenix instead. Used Teleport to return to temple. Upon entering Haven Bag immediately afterwards, it was wiped and all kamas missing. I did not check kamas or bag before teleporting.

Addendum:

Which server are you on? Remington
Which character did suffer the issue? Sindormi
Where did you last log off before the update? Almanax Temple
Were you online when the servers went done? No
Did you log off inside your Haven Bag? Yes

1. Remington
2. My Fogger, Metalingus
3. Near Aukcion in Brakmar, Weapon Bridge
4. Sry, but I'l be in online, when servers went done.
5. No, I thought I'd have to take the seed, and get out of the bag before exiting.

I lost about 150k and all my garden Gems, and all Items in my chest...

I swear if I get a "We're sorry this happened, good luck" response, I'm done.
And I had the feeeeeeeeeeling last night Ova, take a screenshot of your inventory and haven bag, just do it. I left my bag at temple, Apparently Everyone else who did, go theirs reset as well.

Which server are you on?
Nox

Which character did suffer the issue?
Ovaries (havent even looked at my others yet)

Where did you last log off before the update?
Almanax Temple

Were you online when the servers went done?
Yes (pretty sure you meant down)

Did you log off inside your Haven Bag?
Yes

Not enough mea culpas in the world can replace all the time I just wasted gathering all those mats for your RIDICULOUS chef recipes. Insignias, Gone. Every craft station I spent days gathering and crafting for, gone. 8 craft gems, 5 merch gems, 2 deco gems. Not to mention necro and magmag pieces that i've been spending hours to grind and level to wear, gone. All of my ikiakits, gone. Ive bought every single piece of furniture and insignia from boutique, I'm pretty sure You can check my purchase history, well that's all gone. Stuff I spent real money on. I'm just QQ ugh. /EndsRant

I'm just sad

Edit: Just went to go Zaap to 5th bond ave, and Got "you don't have enough kamas" ... Now I'm even more upset. 0 kamas.

1. Which server are you on?
2. Which character did suffer the issue?
3. Where did you last log off before the update?
4. Were you online when the servers went done?
5. Did you log off inside your Haven Bag?