The arrival and
departure timings are scheduled departure and arrival timings. Buses
may be delayed, or pick up points changed, due to unavoidable reasons
like traffic jams, etc.

Passengers are requested to furnish the following at the time of boarding the bus.
Failing to do so, they shall not be allowed to board the bus :

A copy of the e-Ticket.

Photo identity proof mentioned in the "e-Ticket".

E-ticket is nontransferable. If a ticket is presented by someone other than the
person entitled to be carried there-under or to refund in connection
therewith, TSRTC or any of its travel partners shall not be liable
to the person so entitled, if in good faith it provides carriage or
makes a refund to the person presenting the ticket.

TSRTC is a passenger transport service only. TSRTC shall not be liable to make
good the loss of goods or property of passengers for any of the Acts,
events, incidents whatsoever beyond the control of the company.

The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Baggage and Luggage will be booked at owner's risk subject to the acceptance by TSRTC's travel partner.

Provision of Video and air conditioning and any such other services mentioned by
our travel partner in the buses is the responsibility of our travel
partner. Any refunds / claims due to non functioning or
un-availability of these services needs to be settled directly with the service provider.

In the event of cancellation of a bus/service trip, TSRTC will assist the passenger
in providing an alternative similar service subject to availability.
In case an alternative is not available, then TSRTC shall be liable
to the passenger only to the extent of refunding the sum paid by the
passenger as per the rules in force directly to the customer's
Credit Card/Debit Card account.

Passengers hereby consent to receive communications by SMS or calls from TSRTC
with regard to services provided by them.

The TSRTC reserves the right to change the customer's seat number.

The cancellation policy is subject to change at the last minute and is at
the discretion of the TSRTC.

Please note that fares are subject to change without notice.
If you have purchased a ticket and subsequently the fares have increased then you will not be required to pay the difference.
However, if you decide to prepone/postpone your travel dates, which requires re-issuance of the ticket, the same ticket will be repriced
at the applicable fare at the time of making changes and the difference would have to be paid.
Please check your ticket after it is issued, for its correctness and we request you to read the Terms and conditions.

In case of detection of alteration of fare / Ticket No. / Journey details / etc., at the time of journey,
in the paper ticket mailed to the passenger email-ID, the registered passenger of e-ticketing with www.tsrtconline.in
is liable for prosecution under court of law.

E-Ticket Terms & Conditions

1. The TSRTC provides only the facility for transaction with TSRTC's Passenger
Reservation System through the Internet. TSRTC's rules for
reservation and booking apply to all such transactions along with
special conditions imposed for Internet based booking. The special
conditions and terms of service applicable to Internet booking are
detailed in this document.

2. The following terms and conditions will apply if you wish to use the TSRTC's
online ticket booking service offered through the TSRTC website
www.tsrtconline.in. Please go through the conditions carefully and if
you accept them, you may register and transact on the site, you are
deemed to have agreed to the terms and conditions set forth below.
If you do not agree with these terms and conditions, you must not
transact on this Website. Once you have clicked the agree button at the bottom of Terms and Conditions at login page, you have entered
into a formal agreement with TSRTC for the purpose of transactions on
this website.

3. If a user violates the terms and conditions of use by registering more than one
user ID and /or booking tickets on such multiple user IDs, TSRTC
reserves the right to deactivate all such user registration and cancel
any or all tickets booked using these registrations without any
notice.

4. TSRTC's performance of this agreement is subject to existing laws and legal
processes of Government of India and nothing contained in this
agreement is in derogation of TSRTC's right to comply with law
enforcement requests or requirements relating to your use of this Web
Site or information provided to or gathered by TSRTC with respect to
such use. You agree that TSRTC may provide details of your use of the
Web Site to regulators or police or to any other third party, or in
order to resolve disputes or complaints which relate to the Web Site,
at TSRTC's complete discretion.

5. If any part of this agreement is determined to be invalid or unenforceable pursuant
to applicable law including, but not limited to, the warranty
disclaimers and liability limitations set forth herein, then the
invalid or unenforceable provision will be deemed superseded by a
valid, enforceable provision that most closely matches the intent of
the original provision and the remainder of the agreement shall
continue in effect.

6. This agreement constitutes the entire agreement between the customer and TSRTC with
respect to this Web Site and it supersedes all prior or
contemporaneous communications and proposals, whether electronic,
oral, or written, between the customer and TSRTC with respect to this
Web Site. A printed version of this agreement and of any notice given
in electronic form shall be admissible in judicial or administrative
proceedings based upon or relating to this agreement to the same
extent and subject to the same conditions as other business documents
and records originally generated and maintained in printed form.

Procedure for e-ticket booking:

Online Booking (Internet Booking) will enable the passenger to book
the seats and cancel the ticket even from remote places where TSRTC
counters or franchisees are not available. The procedure and
guidelines for Internet booking (called, On-line booking) are detailed
as follows:

1. Booking can be made by Registered user through the Internet. Registered User will be
given username and password after filling an E-form on the Internet by
giving his personal details.

2. Payments for tickets booked will have to be made through Credit Card /Debit Card.

3. Passenger booking the ticket will have to login to TSRTC website and proceed
through the link provided for Advance Booking. The passenger
will select the seats in a service of his choice based on the
availability.

4. During the booking process, the passenger will have to select Identity Type and
submit ID No. for confirming his identity during the journey. He can
select from any of the Photo Identity Cards i.e. Passport, Driving
License, Voter ID Card, PAN Card, Ration Card (passenger's).

5. Before confirming the booking, the passenger will have to provide payment
details like 'Credit Card / Debit Card' for accepting payment by the
Payment Gateway. The booking will be confirmed after the Payment
Gateway approves the transaction. At this stage, an OB Reference
Number will be generated for that ticket and passenger shall note this
number for further communication in future with TSRTC and after
successful transaction passenger can print the e-Ticket. 'e-ticket'
will be printed on a plain paper (A4 size) for acknowledgement and it
will be valid for journey. This e-Ticket MUST be produced at
the time of boarding the bus along with ID proof.

6. Alternatively, the passenger will have the option of getting the 'e-Ticket'
printed at any other place where he has Internet connectivity and
printing facility. He can print the 'e-Ticket', by logging on
through his User ID from Booked History in My Account tab.

7. After successful transaction this e-Ticket will be sent to passenger's
mail address provided in his profile at the time of Registration. He
can get the printout of this e-ticket from his mail.

8. During journey, with "e-Ticket", passenger has to possess the Original Identity Card
mentioned in the "e-Ticket".

9. The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of
the passenger mentioned in the e-Ticket during the journey. If the
passenger fails to produce the specified Identity Proof in original
during the journey, the ticket will be treated as INVALID and
the passenger will be treated as "Travelling without Ticket".
Photocopies of Identity proof are not allowed.

10. Partial cancellation is allowed only once, for which cancellation terms & conditions will apply.
Partial cancellation is allowed in round-trip tickets provided the same number and type (Adult/child) are cancelled in both UP & DOWN Journeys.

11. For Registered users, cancellation is allowed online only if they login with the same
user ID used for booking the ticket, which is to be cancelled. In
respect of cancellations, refunds applicable will be made to the
concerned Credit card / Debit Card account only.

12. Cancellation of e-tickets is only allowed one hour before the schedule start time at origin of the Service.

13. If the service is cancelled by TSRTC (or other STUs) for operational reasons, refund
applicable will be made to the concerned Credit card / Debit Card
account only, if the passenger cancels the ticket within 15 days from the date of journey.

14. If a passenger has lost the "e-Ticket", a copy of the same can be printed from
"Booked History" module by logging on to TSRTC site, through his User
ID and password. No charges will be applicable.

15. Alternatively he can get the printout from his email account, without logging into TSRTC site.

16. All transactions made by the user through on-line booking will be
available in "Booked History". This will be for the reference of the
passenger and subsequent verification of transactions made on the
concerned Credit card / Debit Card account.

17. All transactions on Internet are subject to the conditions stipulated by
the Payment Gateway and subject to levy of charges, if any. The TSRTC
will levy a service charge of 2.5 % on the fare applicable for each
seat in addition to the fare payable.

19. Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.

Waiting list:

1. The e-Ticket user who intends to get wait listed seat when desired service is FULL,
will be given WL1, WL2, WL3 etc., depending on the number of wait listed seats, duly collecting full fare.

2. In case of vacancy arises on account of cancellation, the wait list rolls up to
the extent of vacancies in the service and new wait listed passengers are allowed.

3. Seat will be allotted against cancellation to wait listed passenger (seat) on FIRST
IN FIRST OUT basis. A SMS and an email will be sent to the e-Ticket user.

4. Seat confirmed/ unconfirmed position will be sent to the passenger via SMS/e-mail
before 3 hrs from the scheduled departure of the service. Alternatively he/she can know the status in
www.tsrtconline.in

5. E-Ticket user can cancel the unconfirmed waiting list seats up to 15 days from the schedule service start time at origin.
Confirmed seats can be cancelled up to one hour before the schedule service start time at origin.

6. If confirmed seat is cancelled normal cancellation/refund rules will be applied.
In case unconfirmed seat is cancelled, total fare excluding Reservation fee and service charges will be refunded
if it is cancelled by the passenger within 15 days from the schedule service start time at origin.

7. Wait listed passengers will not be permitted to travel in the service on the strength of the unconfirmed ticket.
They will have to cancel the unconfirmed waiting list seats.

CAT CARD Concessions:

1. CAT Card concession facility is also provided in ONLINE to book their advance reservation tickets.

2. While booking seats online, CAT card number MUST be entered.

3. e-Ticket user has to verify the CAT card number printed on the e-Ticket, which will
be sent through mail to his/her email address with the CAT card
available with him.

4. He/She MUST CARRY CAT card while boarding the bus and present to the Conductor/ Driver or Checking officials if necessary.

5. If CAT CARD is not carried during Journey, ticket will be treated as without
concession and the difference of fare has to be paid by the passenger in the bus.

Refund Procedure:

1. In respect of tickets cancelled by the passenger, TSRTC will refund the amount
applicable to the concerned Credit card / Debit Card account by TSRTC.

2. In respect of refunds due to ticket not booked but amount debited to passenger's
account, passenger is requested to send an e-mail to
online.support@tsrtcbus.in mentioning USERID of the transaction.
Officials of TSRTC will verify the details and refund the amount to
the concerned Credit card / Debit Card account.

3. Refunds to passengers will be given normally in one month, after the cancellation
of ticket or receipt of e-mail. If refunds are delayed more than a
month, passengers may contact helpline telephone number at 040 30102829
from 04:00 hrs to 23:00 hrs.

Information related to advance booking at TSRTC/Franchise counters:

Advance Booking.

1. Advance booking can be made for all long distance services covered under TSRTC
reservation system at a single counter irrespective of the place of
Boarding and Destination of the service.

3. Passenger details (or group leader in case of a group) such as name, age,
gender, address, phone no., e-mail ID (optional) will be collected for
creating passenger database and communication in case of emergencies.

Reservation Fee

1. Advance reservation fee of Rs.20/- per seat is charged for passengers booking seats in advance.

4. Reservation Fee is non-refundable except in case of 100 % cancellation of tickets, if the service is cancelled byTSRTC for operational or any other reasons.

5.Passenger PIS_TAX @ Re. 1/- will be collected per passenger.

Cancellation Rules

1. For cancellation of tickets, cancellation fee is calculated on the journey
fare applicable as per the mentioned slabs here.

2. Cancellation of tickets with discounts will be as per the rules in force. However,
cancellation charges will be worked out on the collected fare of the
ticket and refund amount will be fare collected less cancellation fee.
Further, cancellation charges are applicable on actual fare only.

3. Reservation fee and service charges are not refundable.

4. The cancellation for e-ticket and refund rules slab wise (excluding the
reservation fee, which is non refundable) are as follows:

Sl.No

Cancellation Terms

Cancellation Charges

1

More than 48 hrs before the Schedule service start time at origin of the bus.

Only reservation charges + Service Charges (in case of e-tickets)

2

From 48 hrs before and up to 24 hrs. before the Schedule service start time at origin of the bus.