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Only complete this information if you need a written statement regarding
non-authenticity or condition. If this form malfunctions, please copy and paste the information into an email and send to claims @ mypoupette.com (remove spaces).
Or, you may fax to us. Contact us for the fax number.

Please be prepared to ship your item
via Priority or Overnight mail to My Poupette in Nevada or
California. Some exceptions may apply.

To open a claim with PayPal click here. When you are ready to request a third party opinion, complete the form on this page.

INSTRUCTIONS (Only 3 Steps):

1) Complete information fields

2) Choose a Service and Turnaround Time from the options provided

3) Send us your photos. You have two methods to choose from:

(a) You may provide a link to photos (can be an eBay item number, page link, or wherever the photos are located on the Internet). Enter this link in the appropriate field below.

OR

(b) You may use the upload button to send us a single zipped file containing your images. If you need to send photos via another method, let us know in your comments.

After sending us your photos or link, we will send a Square invoice for your requested service. Note that invoices outstanding for 48 hours are subject to cancellation. You will be able to use your debit or credit card to pay securely. We are open every day, unless noted on the above calendar.

WHEN STATEMENT IS READY

Once your statement is ready, we will fax it to PayPal (or other party) and send you a copy via email attachment in PDF format.

HOW AND WHERE TO SEND PHOTOS

We provide three options to send us photos. One is to submit a website link or eBay item number. The other is to zip your photos into one file and attach them to your request. If you prefer, you may email your photos to: photos @ mypoupette.com (remove spaces).

HERMES AND CELINE ITEMS

Hermes and Celine items require a different fee, so please check the correct option.

TURNAROUND TIMES

Standard Turnaround time: 5-7 Days

Rush is within 3 Business Days

Super Rush is within 48 hours (2 Days)

We also offer same-day service.

SAME DAY SERVICE

Same Day Photo Authentication is available. When using this service, you will have our reply within 12 hours. We must receive payment and photos by 7pm, PST, otherwise we will process by noon the next day.

REFUND POLICY

By submitting your service request and payment, you understand and agree that a refund shall be issued only if service(s) cannot be rendered within the time frame that you (the customer) have paid for. Time begins after you have provided all of the photos or information that My Poupette has requested. If you cannot provide all photos and information requested in order for My Poupette to render an opinion, you will have a credit with My Poupette. This credit is available towards any future authentication service(s) with My Poupette.com.

ACKNOWLEDGMENT AND DISCLAIMER

By submitting the form below, you acknowledge that you have read My
Poupette’s Authentication Service Page, and that you agree to hold My Poupette harmless against any and all losses or claims that may arise from preparation or lack of preparation, or inadvertent inaccuracies of the document you are requesting. We are not familiar with every item produced and will not render a written opinion if we are not at least 99% confident in our opinion. By engaging our services, you acknowledge that we will take every precaution and make every effort to render an accurate opinion, however opinions rendered may be subject to a small error margin. You agree to hold us harmless against any and all losses or claims that may arise from the preparation or lack of preparation of the document that you are requesting.