I have an unknown charge

When a payment method on your LaPiat account is newly added or unused for several days, LaPiat will verify it by issuing a temporary authorization hold.

Authorization holds are small amounts of money that are never actually charged to your account. However, you may notice one of these amounts listed on your account as pending.

At the start of a order, LaPiat may place a temporary authorization hold for the upfront fare of the order on your payment method. This will show up as a “pending” charge on your account’s payment method. When the order completes, this authorization hold is converted to a charge for the final order fare.

If the order has been canceled or the total fare is different than the upfront price in your app, the original authorization hold should be voided from your payment method within a few business days, but depending on your bank policy. If you would like to confirm a specific item on your statement, please contact your bank directly.

If you see an unfamiliar LaPiat charge on your credit card or bank account, please review these steps. You can also contact us.

1. Unrecognized charges can often be tied back to a friend, co-worker, or family member who may be using your payment information or a linked account. Please check with your family and friends.
2. Check your order history to locate the charge. It may be tied to an order you’ve taken.
3. An unrecognized charge may also be a small authorization hold, which is never actually charged to your account, but may appear as “pending”. All authorization holds are voided within a few business days, depending on your bank’s policy. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage.

If you are still unable to recognize an LaPiat charge on your account, please share some info on the contact us page. We’re happy to review and make necessary adjustments.

Please only submit this form once. If you have more than one unknown charge, let us know in the comments section.

If you suspect that someone else used your LaPiat account or there is suspicious account activity, your account may be compromised.

Suspicious activity includes:
– Order requests on your account you didn’t make
– Completed orders on your account you didn’t request or take
– Phone calls or text messages from chefs about pickup when you did not request a order
– Receipts for orders on your account that you don’t recognize
– Account changes that you didn’t make
– Password or email attached to your account updated without your knowledge

If you are able to sign in to your account, you should reset your password.

Your LaPiat account or payment account may occasionally show 2 or more identical charges for the same amount. If this happens, we recommend confirming that you haven’t taken separate orders.

If you believe you have duplicate charges, please check that there is no corresponding order or fare adjustment. If an order fare is changed for any reason, you will receive an updated receipt.

LaPiat sometimes places a temporary authorization hold on your payment method for the upfront order fare at the beginning of a order. This initial fare would appear as “Pending” on your account. While this is immediately voided at our end, it might linger on your account for a short while, depending on your bank’s policies.

If you’d like us to investigate duplicate charges, please confirm the amount and dates of the charges and contact us. We’ll review and contact you directly.