Below are details of the support we are offering. Please remember to use the NBN
Forum for all support requests.

Bugs and Other Problems

By this we mean situations where R6 produces and error message or something doesn’t
work as expected. We will investigate and do our best to resolve these issues as
quickly as possible, although we may not be able to respond immediately. We will
help with queries on the day to day use of Recorder time permitting, but we hope
the users community will also assist by answers these requests. The funding we
have is there primarily to allow for R6 upgrades, including bug fixes and developments.
Therefore, support is being provided at our discretion. However, we were providing
support beyond that required by our JNCC contract and will continue to do so resources
permitting.

Species Dictionary

We will aim to do at least one upgrade year, but will do additional upgrades as long
as there are not too complicated. The NHM usually produced three upgrades in a
year, so R6 may not always be as up to date as in the past few years. We don’t have
any control over the content of the dictionary, but we will look into any issues
where there is the possibility that it is something in R6 which is causing a problem.

Users dictionaries are sometimes found to be out of step. We will be able to fix
these, but there will be a charge of £40.00 for this service.

Note that Taxon Designations are part of the NHM Dictionary and we would expect
JNCC to continue to update this information. Taxon Designation Sets, which group
together Taxon Designation Types for reporting purposes are only used by Recorder
6, so will not be maintained by JNCC. We will update these if we can, but may need
help in deciding what changes are necessary.

Administrative Area and Biotope Dictionaries

These have been maintained by JNCC, but nothing has changed in a long time. We
will be happy to update or add to these if the information is provided in the format
of the relevant R6 tables.

Installation, Upgrades and Moves to New Machines

We will provide help to standalone user with installation, upgrades and moving to
a new machine. Network users have access to the documentation and we will provide
limited advice, but beyond this they will need to pay for support. This is the same
level of service as provided under the JNCC contract.

New Releases and Feature Requests

We have funding for one upgrade a year. We will include in this whatever work we
have been able to do to improve R6. This may include bug fixes and modifications
we have made. If you want a new feature in R6 or think the way something works could
be improved, please put a post on the Forum under Feature Requests. Please do this
even if it is something you have mentioned in the ALERC consultation. If you are
willing to fund or partly fund the change then please say so in the post and we will
get back to you. We will log all the requests for changes and may even be able to
do a few of them, however, even with funding there are several factors limiting what
we can do. For a list of new features currently requested, but not delivered click
here.

Please be aware that we intend to respect the R6 approach to the ownership of records
and also adhere to the data model.

Supply of R6

We believe there is still a demand for R6 and will continue to supply installation
versions for £30.00 . For information on the current situation regarding the use
of R6 click here.

International Users

We intend to maintain R6 for the international users. However, they will need to
fund the full cost of any modification they request, even if they are of use to UK
users.