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Konica c364e Scan to SMB not on copier display

I have set up scan to file SMB via the web browser. Everything is correct and the you can clearly see it is set up in the web browser . There is nothing on the display . in direct imput for scan to file (SMB) or the address i set up scan to email address are set up and showing up.

Re: Konica c364e Scan to SMB not on copier display

If you can see the one touch buttons in the PSWC address book, then you have either adminstrativly disabled smb scanning, or possibly corrupt HDD (this was a common issue on the C3350s). There are restrictions that can be placed though admin settings/restric user access, and under security settings that block direct input of some items. User authentication can also be used to block address book buttons. Any chance that you have this turned on with public user enabled without login? Another thing that is less likely is you enabled then disabled a Vendor mode. There are various settings that do not get automatically reset when this is done. A complete factory reset could bring things back to normal..Is this a recently purchased machine (used)?

Re: Konica c364e Scan to SMB not on copier display

I seem to recall there's a way to decide which buttons appear on the display, and which don't. There's one machine I have that the address book itself doesn't show up, even though we can add frequently used addresses through PSWC for when they fax or email (yes, they use fax).

I'll have to see if I can remember where to go in order to select which buttons appear on the display...

Re: Konica c364e Scan to SMB not on copier display

Originally Posted by emujo2

If you can see the one touch buttons in the PSWC address book, then you have either adminstrativly disabled smb scanning, or possibly corrupt HDD (this was a common issue on the C3350s). There are restrictions that can be placed though admin settings/restric user access, and under security settings that block direct input of some items. User authentication can also be used to block address book buttons. Any chance that you have this turned on with public user enabled without login? Another thing that is less likely is you enabled then disabled a Vendor mode. There are various settings that do not get automatically reset when this is done. A complete factory reset could bring things back to normal..Is this a recently purchased machine (used)?

Yes it is I was informed the refurb team had factory rest the machine but . i can always give it a go