"Disappointing"

IlOh dear. Not again. This is the second time North Mid have claimed not to have received my information. A few months ago my GP faxed an ultrasound request form re suspected PCOS and after not hearing from the hospital I called and was told it was never received. My GP surgery resent it. Today I called regarding an ante-natalself-referral form I emailed 3 weeks ago and was told they are only a week behind with referrals and they do not have it. I asked the staff member on the phone to confirm the email address. She replied after I read it out. Did you get it from the internet? To which I said yes. She said then that's right I don't have the NHS email. :-( Whittington Maternity here I come. Very sad that Chase Farm closed as had positive experience with first child.

Responses

Thank you for providing feedback on your antenatal experience. I am head of midwifery, meredith.deane@nhs.net and will be investigating the processing of referral emails. Your comments will allow us to fully review and make the necessary improvements to the service for other mothers. So sorry you have decided to choose another hospital, we rely on good feedback to continually update and improve efficiency.