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FAQs

How long does delivery take?For shipping within Australia, your print/prints will take a maximum of 2 weeks to arrive.

Do you ship internationally?Heck yes I do! You can order any unframed prints to be delivered anywhere in the world.
I can’t deliver framed prints internationally I’m afraid due to the weight of the glass and frames.
The delivery times for international orders are done on a case by case basis.

What is the shipping cost?If you’re shipping within Australia, it’s absolutely FREE!
For international orders, this is done on a case by case basis.
The cost for shipping will come up automatically at checkout once you select your chosen country.

What’s the best way to contact you if I have a question about my order?Hit me up with an email at [email protected]. I’d be delighted to help you as best I can.

What payment options are available?PayPal and most credit cards, even Amex!

How are the prints packaged?With extra TLC.
All unframed prints are carefully rolled up and delivered in postal tubes.
All framed prints are bubble wrapped and hand delivered by a postal service.

Are transactions secure on Gemma Peanut Gallery?100%. I respect your privacy big time just as I would hope other businesses’ would respect mine.

What currency are the prices on your website?Aussie Aussie Australian dollars.

What about GST?GST is already included in the product and postage price so no need to worry about that. Boom!

What size prints are available? What if I order the wrong size?
As mentioned on the shop, you can order each print in either small or large. Please check the sizing of the individual print you wish to order as sizing does vary slightly between the prints. Please also make sure you measure the space where you plan to hang your print BEFORE ordering so you know it fits before ordering!

Can I change my mind after I’ve placed an order? Do you offer refunds or exchanges?
As each print and frame is carefully made to order, I am unable to offer any refunds or exchanges.
So please make sure you’re happy with your choice. Once your order has been processed, it goes straight to the ordering fairies and the process gets started to get your print ready for you in time.

I ordered an unframed print and when I took it out of the packaging I accidentally damaged it. What do I do?As the prints in my collection are all very delicate, they should only be removed from the packaging and handled by a professional framer. If you choose to unwrap them yourself and find any imperfections or creases, this is your responsibility. So please ensure a professional framer does this for you to avoid any damage!

My framed print has arrived with a mark on it. What do I do?Sometimes due to the nature of shipping fragile items, there is a small chance that damage could occur during transit. If you do receive a print that you believe has been damaged, please get in touch with me as soon as you can and I’ll do my best to get it sorted for you!

What paper do you use for the prints?
I use two types of high quality paper for the prints in my collection. Matte finish or Semi-gloss Lustre chosen to enhance the colours and detail in the prints.

Can I order a print as a present?Of course! Just add in the address and contact details of the person/persons you wish to send the print to and it will be delivered straight to them. Just make sure to mention to them that it’s from you so they know who to thank for your generous gift!

How can I hang my print once it arrives?
If you order a framed print, it comes with a d-rings and string hanging fixture for you to use. Please see below image of how this will look.