LAN informs the status of its flights to southern Chile (Temuco and Concepción)

LAN informs the status of its flights to southern Chile (Temuco and Concepción)

Thursday July 7th, 2011; information updated at 01:30 local time, Santiago, Chile

Note: If information provided here has not been modified since the last update, this is because there are no new occurrences to report.

Due to the ongoing movement of the volcanic ash cloud, LAN informs that its flights to and fron the cities of Temuco and Concepcion, suspended during the morning of Tuesday July 5th, have been resumed.

LAN reiterates its commitment to maintaining the highest safety standards and regrets the inconvenience that this situation, which is completely out of its control, has caused passengers.

LAN is constantly monitoring events and will inform passengers whose flights have been affected, giving them seats on subsequent flights once operations are resumed.

To find out which flights have been affected and about special flights, we ask passengers to consult the following section, which is being constantly updated:

For the latest information of your flight we suggest you review our Flight status service before heading to the airport.

To respond to all the clients whose flights have been affected more efficiently, the company has implemented a new Reschedule your flight tool, so that those passengers who need to change their itinerary and find out about the status of their flights can do so directly through this platform.

The company is providing all possible commercial assistance in this situation, which in itself is beyond its control. For this reason, passengers on affected flights may choose from the following alternatives, as long as these changes are requested and processed no more than 30 days after the original travel date:

A date change: You may reschedule your trip up to July 11 for domestic flights and September 14 for international flights, for the next LAN flight with space available. On later dates, a fine will not apply, but if there are only higher fares available for the flight you choose, you must pay the difference.

A route change: You may change your trip to another LAN destination. No fines apply, but you must pay any differences in fares.

Passengers who need to regularize their situation can do so calling our Contact Center, available 24 hours a day.

Chile: 600 526 2000

Peru: 213 8200

Argentina: 0810 9999 526

Australia: 1800 558 129

United States: 1-866- 435 95 26

Europe: (44) 800 9776100

The company also informs that it has added additional flights to Buenos Aires today to transfer passengers whose flights were cancelled yesterday and who still wish to travel. These passengers are advised to reschedule their flight in any of the ones today to and from Buenos Aires that has space available.