Potens UK

Potens is a national provider of health & social care support services for children and adults with disabilities and complex needs.

Local to Tecserv UK, Potens has three residential homes; Larwood House in Kirkby in Ashfield, Heathfield Gardens in Tibshelf, and a property on Chestnut Grove in Borrowash, Derby.

Each home provides accommodation for persons who have learning disabilities, mental health conditions or physical disabilities and need nursing or personal care to help them prepare for and lead more independent lives.

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The Challenge

Potens has been using Tecserv to provide their fire alarm system maintenance service and advice for a number of years. Potens like to support local businesses and when they acquired Larwood House Tecserv was appointed to install a fire alarm system, emergency lighting and fire extinguishers to ensure all safety standards would be met.

When carrying out fire alarm system maintenance engineers need to be mindful of the anxiety alarm testing may cause to some residents. This requires working closely with the care home manager so they can arrange appropriate care for each individual.

The Solution

Larwood House is a large spacious bungalow with nine fully en-suite bedrooms. There are two lounges and a large dining room and spacious kitchen. Heathfield Gardens is a Registered Home, including nursing care, for 11 individuals with learning disabilities.

The project to install a fire alarm system, emergency lighting and fire extinguishers at Larwood House required working to a very tight schedule as Potens wished to have the home ready to receive residents as soon as possible. Many structural alterations were required to provide independent rooms, kitchens and en-suite bathroom facilities. Therefore several contractors were working on site simultaneously. Tecserv had to liaise with the project manager to ensure our works were scheduled appropriately and would complete on time.

The Outcome

Our commitment and ability to work collaboratively alongside other contractors ensured that we did not cause blockages for other contractors and the subsequent ripple effect that may have delayed the project was avoided. The project timeline was met and Larwood House opened on time to provide vulnerable people with a safe home in which to learn how to live more independently.

An ongoing maintenance programme means that the fire alarm system, equipment and processes are regularly checked, ensuring Potens is able to demonstrate compliance with all fire safety regulations.

Dave Ridley

Registered Manager, Potens

“The Tecserv sales staff were very helpful and appreciated the speed in which we needed the quotes to be provided. When on site, Tecserv’s installation and service engineers are very efficient, tidy and professional. We have used Tecserv on other projects and have no hesitation in recommending them as their expert advice, speed and professionalism provide us with the reassurance we need that our fire safety obligations are being met.

If a problem arises and we need advice or service support, Tecserv has always arranged for an engineer to promptly visit the care home and rectify the problem. In an environment where care and support are essential, and at the heart of everything we do, it is important that contractors share the same high level of understanding of our needs and deliver their services an efficient and timely manner.”

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Related Case Studies

Having previously carried out fire alarm system maintenance, Tecserv UK was subcontracted by ECO-1 to be involved in a capital project to install fire alarm systems in 21 M&S Simply Food Stores to upgrade to the latest technology.