This five-day instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.

Audience ProfileThis course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.

PrerequisitesBefore attending this course, students must have:

Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.

Module 1: Voice ArchitectureThis module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.Lessons

Architecture and Server Roles

Voice Features of Lync Server 2013

Site Topologies

Module 2: Configuring Basic Enterprise Voice FunctionalityBasic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.Lessons

Module 4: Voice ApplicationsBasic enterprise voice functionality provides a seamless ability for employees to make and receive phone calls from legacy phones, IP phones, Lync clients, and even mobile devices. A caller just needs to know one number for calling employee or if integrated with Active Directory, just the name. This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and dial plans. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.Lessons

Call Park Service

Managing Calls to Unassigned Numbers

PSTN Conferencing

Overview of Response Group Services

Implementing Response Group Services

Module 5: Configuring and Deploying Emergency CallingThis module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.Lessons

Introducing Location Information Server

Overview of Setup and Call Flow

Designing Location Policies

Implementing LIS

Address Discovery

User Experience

Module 6: PSTN IntegrationThis module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or Internet Telephone Service Provider (ITSP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.Lessons

Connecting to the PSTN

Connecting to the Existing PBX

M:N Interworking Routing

Call Routing Reliability

Module 7: Lync Server 2013 and NetworkingThis module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.Lessons

Planning for Media Requirements

Call Admission Control

Planning for Call Admission Control

Media Bypass

Module 8: Phones and DevicesThis module discusses selecting, deploying and configuring phones and devices to use with Lync. At the end of the module the student will be able to deploy and configure Lync phones and devices.Lessons

Introduction to Phones and Devices

Device Deployment

Lync Server 2013 Phone Management

Analog Device Support

Module 9: Lync Online Configuration and MigrationThis module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.Lessons

Office 365 Architecture

Deploying Lync Online

Lync Hybrid Scenarios

Module 10: Quality of ExperienceThis module explains the requirements for quality of experience (QoE) monitoring. Students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.Lessons