East Midlands Airport has been announced as the winner of ‘Best Regional UK Airport for Customer Service’ in the prestigious 2013 British Travel Awards. The announcement was made last week at a glamorous Gala Awards Dinner, held at Battersea Evolution in London and attended by close to a thousand people from across the travel industry.

The British Travel Awards were founded in 2001 and created to reward the best companies in travel and are recognised by consumers and travel professionals throughout the UK.

The awards, voted for exclusively by the travelling public, cover 72 award categories covering all types of holiday experiences and services.

Andy Cliffe, Managing Director, East Midlands Airport said: “We pride ourselves on the level of service we provide to our customers and it’s a great achievement to be recognised by our passengers and awarded this prestigious title.

“As work progresses on our redevelopment project, we look forward to building on this success to give our passengers the best possible experience.”

British Travel Awards’ chief executive Lorraine Barnes Burton said: “This year more than one million votes were cast by consumers to determine the winners of the coveted British Travel Awards – making it the largest awards programme in the UK; to win is truly an accolade. The travelling public regard the British Travel Awards winners logo as the benchmark for excellence when it comes to finding out who really are the best travel companies and East Midlands Airport is to be congratulated on the achievement.”

The British Travel Awards is a proudly independent organisation, audited by leading global accountancy practitioners Deloitte. The BTAs are the only travel industry accolades voted for exclusively by the travelling public, and the Awards serve to recognise all that is great about UK travel companies.

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