Supervises: Home Office Clinical RNs, Vice President of Training and Education, Executive Director of Connections Memory Support, Executive Director of Pathways Restorative Program, dotted line to Genesis Rehab Manager, dotted line of support to the Skilled Nursing Community.

Position Summary: The Vice President of Clinical and Support Services is the senior most clinical leadership role within the organization. This position has overall operational oversight of clinical and resident care as well as programs to support resident health and wellness and meet guidelines set within the branded levels of services. The responsibilities will include the development and implementation of clinical strategy and thought leadership among the team of Vice Presidents, Executive Directors and Directors of Wellness.

Routine Functions of the Position: •Clinical Operations and Oversight •Directing the proper procedures for resident care from the basics of personal care ADLS support to clinical nursing care. •Develop guidelines and oversight for outside contracts and vendors to ensure adequate care is provided to residents. •Collaborate with Medical Directors and outside medical providers to ensure quality care is delivered, measured along with continuous quality improvement. •Monitor care through hands-on leadership in the communities along with the resource team to ensure programs are delivered in a manner consistent with our brand promise. •Monitors assessments, support plans and processes to ensure delivery of care is organized and carried out in accordance with approved policies and procedures. •Oversight and management of Clinical and Resident Care Education Programs •Career Path development and implementation for LPN •Career Path for PCA and CCA •Clinical Nurse Training program •Mentoring program - monitoring and compliance •Medication Associate Training Program and the monitoring of compliance of medication associate observation and accurate and timely documentation of such training. •Provide direction and curriculum as needed for monthly trainings for direct care-- setting a yearly vision for topics related to strategic initiatives •Administrative oversight and guidance for the clinical and resident care department •High level leader with experience in strategic visioning and project management •Monitor key areas of performance to assure clinical excellence, example: fall rates, medication management, complaints, reportable incidents, infection control. •Proven leadership to build competent and reliable nursing teams that have demonstrated the ability to implement change, deliver quality care and improve outcomes. •Leads the screening, hiring and training of Directors of Wellness and Assistant Directors of Wellness. This function can be shared among the care team along with the campus level leadership. •Serves on the Quality Committee through Pennsylvania Health Care Association •Responsible for chairing or assigning chairperson for the following committees: Pharmacy QAPI –quality assurance process improvement Nurse Retention, Recruitment, and Career Path •Critical assessment of nurse retention programs including formal training needs, practicum mentoring program to improve performance and retention. Leads conversations proactively with Vice Presidents of Operations and Campus leadership to determine areas for needed improvement and develops and leads quality improvement in clinical practices. Assist VPs in operational improvement and adherence to staffing models and schedules. •Participates and advocates for vendor relationships with health care providers within each Country Meadows community. •Connections Memory Care Neighborhood Oversight •Ensures the care team and the program managers work cohesively to build a program to deliver quality care, services and company branded programs. •Monitors incidents reports through various support teams to ensure behavior monitoring, training, and follow-up are completed timely and appropriately. •Monitors resident care from both a clinical as well as a personal care perspective for our residents per Connections person-centered care philosophy. •Monitors and addresses care needs related to infection control and behavior management and interventions. •Works proactively with rehab team to monitor diets and training for staff in dining rooms to ensure proper diets are followed. •Pathways Restorative Care Oversight •Ensures the care team and the program managers work cohesively to build a program to deliver quality care, services and company branded programs. •Monitors incident reports through various support staff to ensure behavior monitoring, training, and follow-up are completed timely and appropriately. •Monitors resident care from both a clinical as well as personal care perspective to ensure residents are provided with person-centered care with a restorative or maintenance philosophy. •Monitors and addresses care needs related to infection control and behavior management and level of dementia and works with caregivers to provide appropriate programing. •Works proactively with rehab team to monitor diets and training for staff in dining rooms to ensure proper diets are followed.

Critical Success Factors: •Ability to communicate well and ask questions needed to determine issues and solutions •Proactively leads the discussion to solve complex problems related to delivery of care and strong ability to analyze nursing processes. •Self-supervising and self-motivated with a willingness to work as a member of team •Ability to adapt to changes in the work environment and manage competing demands •Critical Thinking skills •Working knowledge of the principles of adult education •Well-spoken, comfortable speaking to groups •Accepts accountability for responsibilities and results •Well organized, manages multiple tasks, and demonstrates prioritization

Work Environment: •Requires standing, walking, twisting, bending, pushing, kneeling, stooping, stretching and minimal lifting. •Must be capable of operating: computer, telephone, fax machine, copier, and other general office equipment. •The work place includes all areas of the home office, campuses and travel among other campuses.

Minimum Qualifications: •Registered Nurse, licensed in PA •College degree in nursing, bachelor degree is preferred, but not required. •Prior high level management of a clinical program for the geriatric population: 5+ years of proven experience in a health-related system. Leadership experience in a multi-site environment preferred. •Experience or related experience in population health management •Project Management experience •Able to travel throughout PA and MD, occasionally overnight

Our retirement communities.
For over 30 years, Country Meadows has provided senior living at the highest standards. Our 11 retirement communities throughout Pennsylvania and Maryland offer quality care with different levels of service such as Independent Living, Personal Care and Assisted Living, Memory Support, Skilled Nursing, Restorative Services, and In-Home Care.