What is good service design? What are examples of things gone wrong and why? I am collecting thoughts and experiences here about services in general and health services in particular and am looking forward to your comments.

Thursday, 4 August 2011

Unintended consequences

Promoting abstinence as the main content of sexual education programs in the US - another example of bad design on pretty much every count. Yes it fits some people's world view but completely misses the actual aims. Widespread promotion of abstinence has had no effect on the rate of young people's sexual activity but the US have the highest teen pregnancy and STI ratios in the developed world. Definitely unintended consequences. Time for a redesign?

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About Me

Despite being a physicist and engineer by background, I have been working on healthcare since 2008. For the first 4 years as a researcher studying the cross roads between engineering design, design thinking, service science and healthcare management. Later, I moved into consulting, where I am working with pharma, medtech and medical services. 2015/2016 I was selected as a secondee to the World Economic Forum, where I spent 11 months trying to figure out how to prevent non-communicable diseases and drive change that allows people to maximize their Healthy Life Years.