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Richard, Computer Specialist

Category: Computer

Satisfied Customers: 31326

Experience: Over 20 years of consulting to the IT industry

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My nook is locked, will not accept pass word. cannot get any

Customer Question

Hi my nook is locked, will not accept pass word. cannot get any screenJA: When did you last reset your username and password?Customer: I do not remember long timeJA: Have you installed any updates recently?Customer: no not to my knowledgeJA: Anything else you want the computer expert to know before I connect you?Customer: No

It is the internal memory that has faulted. The password ***** ***** the issue here, it should have resetted with my instructions

I am really sorry about this and you are going to have to return the Nook to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.