Greg McCollum

Owner/OperatorDraught Pro NB/PEI

The opportunity to impress doesn’t knock, it whispers.

I believe if you’re going to help someone, you have to be able to see things they don’t. I’m an entrepreneur at heart, and I’m always looking for opportunities to exceed expectations. Thinking back, in part I joined Draught Pro because I could tell right away Jeff was all about putting the customer first.

That spoke to me, because giving it your all to get the job done is something I totally appreciate.

Rob Hachey

If you’ve worked enough service jobs, you know there are only two types of companies. Ones that pay lip service and hire anyone with a heartbeat – and those refuse to compromise their reputation.

Draught Pro is one of the few Companies I know that’s committed to ongoing customer service training and proudly lives a ‘have your back promise’ within our team, with our clients and with our partners.

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GREG MCCOLLUM

ROB HACHEY

SERVICE TECHNICIAN

Sounds crazy, but customer service is our marketing strategy.

If you’re not happy doing what it takes to ‘wow’ a customer, then you wouldn’t last a day at Draught Pro. In our world, great customer service means that we’re willing to do things differently, make sacrifices and invest heavily in people who believe what we believe. It requires people who are willing to lay their passion and professionalism on the line everyday, and fuel a culture of partnership, ‘wow’ service and unquestionable loyalty.

It’s why the Draught Pro Technician shows up in the middle of the night for an emergency service call, takes the time to show you penny pinching maintenance tips, or pushes you to make an investment in your system that you hadn’t considered. Some days it’s about finding a solution that sharpens the bottom line, while on others it’s our job to stretch your imagination and help you defy the notion of average.

At Draught Pro we don’t define our value in terms of draught beer services, maintenance, draught system installs or point of sale solutions – it lies in our ability to impress the heck out of you with great customer service. Forget marketing, we’d rather be judged by the stories you share and the smile on your face.

Check out our latest installs on social media

Premium beer gas service, with a difference.

We’re always happy to roll up our sleeves when there’s an opportunity to find a better way. So that’s exactly what we did when our bar and restaurant customers expressed a growing desire to have a beer gas service tailored to their needs.

After listening to clients we set out to eliminate surcharges, establish lower prices and volume requirements, and provide an immediate response option. First we found a gas manufacturer who shared our vision when it came to pricing, then we hired dedicated team members and invested in the delivery trucks.

Welcome to the Draught Pro Difference

We use a flat rate minus the frivolous charges.

We negotiate price and volume discounts and pass the savings directly to customers, with COD terms.

We make emergency deliveries.

We also provide beer gas generators for those of you with busier accounts. This gives you the ability to buy C02 (which is even cheaper than beer gas), blend nitrogen directly by pulling it from air to produce your own beer gas onsite.

Big promises can lead to better experiences.

There are only two reasons companies hesitate to make big promises; either they’re afraid they can’t deliver, or they can’t be bothered. We prefer to challenge the status quo when it comes to designing and installing custom draught systems. We make big promises, and we keep them.

OUR REPUTATION is the most valuable thing we own.

If we design a draught beer system to ‘wow’ you, saving staff and bartenders time, or reducing on-site maintenance costs – we’ll show you how and why it works. If we go out on a limb to meet a tight timeline, you can bank on the fact we’ll move heaven and earth to meet it. And, if you challenge us to design a system that sets a new standard in terms of creating a unique customer experience, we guarantee it will also make you more profitable than the system you use today.

After 25 years of servicing, designing and installing draught beer systems, we’ve developed standards and practices that we refuse to compromise. For example, we won’t use inferior equipment just to win a job contract. It’s that kind of short-term thinking that always costs customers money after the installer is long gone. Another Draught Pro non-negotiable is what we call our ‘Left to Right Approach’ – a design strategy we’ve developed that maximizes efficiencies behind the bar.

The fact that we continue to service more than 90% of our own Draught Pro installs after all these years, speaks volumes to the importance we place on partnerships and customer loyalty. We consult, listen and work to integrate client ideas – but we refuse to lower our customer service standards.

That’s a promise we made to ourselves a long time ago.

Wine On Tap

Our self-contained ‘Wine on Tap’ systems are installed no cost to qualified locations, and require no refrigeration. We also have the ability to integrate ‘Wine on Tap’ installations with draught beer taps. Contact us today for more information.

Custom Draught Towers

Beverage Dispenser Services

As Nestle Professional Beverages Partners, we install & service Nestle coffee and juice machines throughout Atlantic Canada.

This includes service for Tim Hortons, schools, hospitals and numerous other locations.

Draught Pro Talent Speaks a Certain Language

You don’t need letters beside your name to impress us. In fact we’ll take attitude over degrees and diplomas any day of the week. First you’ve got to love working with your hands, care about people and have a fierce sense of loyalty. You’re the kind of person who has a teammate’s back, just because and without hesitation. Where you come from – a person’s word means everything, a handshake is a contract and average isn’t good enough. You love what you do, but more importantly you’re willing to do what it takes.

Click arrows to meet the team, and feel free to impress us with a note or resume.

GREG MCCOLLUM

OWNER/OPERATOR
DRAUGHT PRO NB/PEI

The opportunity to impress doesn't knock, it whispers.

I believe if you're going to help someone, you have to be able to see things they don't. I'm an entrepreneur at heart, and I'm always looking for opportunities to exceed expectations. Thinking back, in part I joined Draught Pro because I could tell right away Jeff was all about putting the customer first.

That spoke to me, because giving it your all to get the job done is something I totally appreciate.

If you’ve worked enough service jobs, you know there are only two types of companies. Ones that pay lip service and hire anyone with a heartbeat – and those refuse to compromise their reputation.

Draught Pro is one of the few Companies I know that’s committed to ongoing customer service training and proudly lives a ‘have your back promise’ within our team, with our clients and with our partners.