It would appear the press have got there first. I'm sure this will clearly help produce a more efficient tax service and the cuts will help balance the books.....

They did this with my job at the DWP whittled down the regional offices to a skeletal staff and replaced them with hubs aka contact centres and then balanced the network making everyone who worked their a de facto call centre advisor literally overnight. Moral plummeted and the attrition rate went over 20% per annum, great for slashing jobs but bad for the customer.

Share this post

Link to post

Share on other sites

They did this with my job at the DWP whittled down the regional offices to a skeletal staff and replaced them with hubs aka contact centres and then balanced the network making everyone who worked their a de facto call centre advisor literally overnight. Moral plummeted and the attrition rate went over 20% per annum, great for slashing jobs but bad for the customer.