Help

Your Account

Orders

Methods of payment

Shipping

Conventional Dainese Warranty

Returns

After Sales

I would like to create an account with dainese.com, what do I have to do?

To register with dainese.com, click LOGIN at the top right of the screen then click on “CREATE AN ACCOUNT”. Once you have completed all the mandatory fields and clicked on “SUBMIT”, you will receive a confirmation e-mail with a link that you will then need to click on to complete the registration process.

You can also register at the check-out stage: in this case a confirmation e-mail will not be needed.

Do I have to register to make a purchase?

No, you do not have to register to make a purchase at dainese.com. You can order all the items you want without having to create an account.

If you decide to register before making a purchase, you can save your data and access your personal area to monitor the progress of your orders.

What are the benefits of registering?

If you decide to register with dainese.com, you can save your data and access your personal area from where you can check your order log, monitor the progress of your last order, ask for a refund, send product reviews and manage your wish list.

Registering also allows us to keep you informed about new offers or promotions as well as new events and products.

Can I modify my personal data?

If you are already registered with dainese.com, you can modify your personal data from your personal area. Click "Login" at the top right of the screen, enter your login and password details then modify your profile.

Can I recover my Password if I forget it?

If you have forgotten your password, click on "Forgot Your Password?" and enter your e-mail address. The system will send you a new password in an automated e-mail.

Want to close your account?

If you want to close your account at dainese.com, simply send an e-mail to dainese.dstoreonline@fullycommerce.com and ask to close your account.

This does not automatically remove you from the dainese.com. newsletter To unsubscribe from the newsletter, you need to click on the relevant link in the newsletter itself.

What items can I purchase online from dainese.com?

Any of the items from the Dainese/AGV product lines that are available at the time of purchase.

Product availability

The site is updated every day and shows the availability of the products available at dainese.com.

If an item is “available” it can be purchased immediately once it has been added to your shopping cart. It the item can be “booked” you can still go ahead with your purchase. Once an order has been received (and within 72 hours of its receipt), Dainese will check the availability of the product, and, if available, will send it. If a product is no longer available, the order will be cancelled and the payment refunded.

I have ordered an item from dainese.com. When will it be sent?

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Fridays from 08.00 to 13.00 (CET). During these times, Dainese will process orders within 2 working days from the placement of the order by the customer.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Which courier service will deliver my order?

We use different couriers depending on market conditions.

The name of the courier service will be included in e-mail sent to you confirming shipment.

Where is the tracking number on my order?

When the order is dispatched, you will receive an e-mail confirming it is on the way. The courier's name and tracking number will be in the e-mail. The same information will be available on your account so that you can monitor the progress of your delivery at any time on the courier's site.

I have received a discount coupon to use on DStoreonline. How do I use it?

Simply enter the discount code in the box at the bottom left of the order summary on the shopping cart page. Once you have entered the code, click on “Apply Coupon” button and the cart will be automatically updated.

I'd like to place an order with DStoreonline, what are the methods of payment?

You can pay for orders using the methods shown on the website (Credit card, Paypal, Bank Transfer).

If I pay be credit card, when will the amount due be charged to my card?

When products are purchased by credit card, upon conclusion of the on-line transaction, the reference bank will authorise payment of the amount of the order only. The price of the Products purchased will be effectively debited from the Client's credit card only once Dainese has confirmed the order.

If the Client (a Customer Consumer) should exercise his right to withdraw, the Dainese shall order the bank to credit the amount to be refunded to the Client's credit card without delay and in compliance with the conditions laid down in Article 12 below. At no point of the purchase procedure is Dainese able to gain information on the Client's credit card; such data is sent by means of a protected, encrypted connection, directly to the website of the bank handling the transaction. Dainese shall not store this data in any computer archives. Under no circumstances, therefore, Dainese can be held liable for any fraudulent or undue use of credit cards by third parties, upon making payment for Products purchased from the Website.

Can I pay by bank transfer?

Yes. If payment is to be made by bank transfer, the customer must specify the Swift and IBAN codes given in the confirmation of order, as well as the order number.

If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.

Is there a Tax-free service?

No - Tax Free only applies to products that are purchased in shops and carried directly by the purchaser.

Do you deliver to anywhere in the world?

Dainese.com guarantees delivery of products bought from www.dainese.com to all the countries shown in the drop-down menu “Change country” on the bottom right of the screen.

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year.

Shipping times

All deliveries leave from our distribution centre in Vicenza, Italy.

Orders are processed from Monday to Thursday from 08.00 to 17.00 and on Friday from 08.00 to 13.00 (CET). On such days, Dainese will process orders within 2 working days from the placement of the order. Orders received over the weekend or on public holidays* will be processed the next working day.

*Italian public holidays are on:

- 1-6 January

- Easter and Easter Monday

- 25 April

- 1 May

- 2 June

- 15 August

- 1 November

- 8 December

- 24-25-26 December

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

Delivery times

All deliveries leave from our distribution centre in Vicenza, Italy.

The BRT courier company will deliver within one/two working days to the main towns in Italy.

UPS will deliver within 2-3 working days in many areas of the Central Europe and 3-4 days for the Iberian peninsula, UK and Eastern Europe. Deliveries to Scandinavia and other remote locations will take about 5 days.

Orders for the USA, Canada and Japan will be delivered by Fedex in 5/6 days.

Orders for the rest of the world will be sent by DHL with an average delivery time of 72 hours.

Delivery times can be affected by bad weather, strikes or other unforeseen events which Dainese cannot predict.

Please note that:

Items cannot be sent to post box addresses
All deliveries must be signed for
If payment is made by bank transfer, delivery times will be longer as we have to wait from 3 to 7 days for the funds to be cleared. Orders involving payment by bank transfer will only be dispatched once payment has been cleared.
Delivery times can be affected by events beyond the control of Dainese such as bad weather, strikes or other unforeseen events.

How can I keep track of delivery?

As soon as your package is ready for shipping, you will be sent an e-mail which shows the courier's name and the tracking number.

How long is the Dainese product warranty?

All Dainese products are guaranteed for two years from date of purchase.

Which products are covered by the conventional Dainese warranty?

The complete list of products covered by the conventional Dainese warranty is:

COD

MODEL

1593933

CONTINENTAL-2 GORE-TEX®

Jackets Gore-Tex®

1593953

TALOS GORE-TEX®

Jackets Gore-Tex®

1593954

STRADON GORE-TEX®

Jackets Gore-Tex®

2593955

ZIMA GORE-TEX® LADY

Jackets Gore-Tex®

1593956

RIDDER GORE-TEX®

Jackets Gore-Tex®

1593957

CONCORDE GORE-TEX®

Jackets Gore-Tex®

1593958

CARVE MASTER GORE-TEX®

Jackets Gore-Tex®

1593959

ICE EVO GORE-TEX®

Jackets Gore-Tex®

1593960

CARVE MASTER GORE-TEX® CONFORMATO

Jackets Gore-Tex®

1614039

NEW GALVESTONE GORE-TEX®

Pants Gore-Tex®

2614039

NEW GALVESTONE GORE-TEX® LADY

Pants Gore-Tex®

1614046

STREET TRACKER GORE-TEX®

Pants Gore-Tex®

1614047

STREET TRACKER GORE-TEX® CONFORMATO

Pants Gore-Tex®

1614050

TALOS GORE-TEX®

Pants Gore-Tex®

1614051

LONTAN GORE-TEX®

Pants Gore-Tex®

1614052

TRAVELGUARD GORE-TEX®

Pants Gore-Tex®

1614053

CONVENT GORE-TEX®

Pants Gore-Tex®

2614052

TRAVELGUARD GORE-TEX® LADY

Pants Gore-Tex®

1614054

TRAVELGUARD GORE-TEX® CONFORMATO

Pants Gore-Tex®

1875765

WAVE G1

Safety

1875766

WAVE G2

Safety

1875946

WAVE 1S AIR

Safety

1875947

WAVE 11 AIR

Safety

1875943

WAVE 12 AIR

Safety

1875948

WAVE 13 AIR

Safety

3879567

PERFORMANCE WAVE 2

Safety

3879568

PERFORMANCE WAVE 3

Safety

3879569

PERFORMANCE WAVE 4

Safety

1875952

PARASCHIENA WAVE 1S CON SCAPOLE

Safety

1875953

PARASCHIENA WAVE 11 CON SCAPOLE

Safety

1875941

PARASCHIENA WAVE 12 CON SCAPOLE

Safety

1875954

PARASCHIENA WAVE 13 CON SCAPOLE

Safety

3879591

PERFORMANCE WAVE 1 CON SCAPOLE

Safety

3879592

PERFORMANCE WAVE 2 CON SCAPOLE

Safety

3879593

PERFORMANCE WAVE 3 CON SCAPOLE

Safety

3879594

PERFORMANCE WAVE 4 CON SCAPOLE

Safety

1875942

THORAX PRO

Safety

2875942

THORAX PRO LADY

Safety

1875956

THORAX

Safety

2875956

THORAX LADY

Safety

1875957

THORAX WAVE PRO

Safety

1875958

ARMOUR PRO

Safety

1875973

JACKET WAVE PRO 1

Safety

1875959

JACKET WAVE PRO 2

Safety

1875974

JACKET WAVE PRO 3

Safety

1875975

JACKET W-T PRO 1

Safety

1875976

JACKET W-T PRO 2

Safety

1875977

JACKET W-T PRO 3

Safety

1875990

SHIELD AIR 7 LEVEL 2

Safety

1875991

SHIELD AIR 8 LEVEL 2

Safety

1875992

SHIELD AIR G1 LEVEL 2

Safety

1875993

SHIELD AIR G2 LEVEL 2

Safety

1876014

NEW BAP 2000/9

Safety

1876015

NEW BAP 2000/8

Safety

1876016

NEW BAP 2000/7

Safety

1876021

NEW BOY 5

Safety

1876023

HYBRID KNEE BRACE

Safety

1876024

HYBRID IMPACT GUARD

Safety

1876025

WAVE CHEST PRO

Safety

1876042

MANIS 65

Safety

1876043

MANIS 55

Safety

1876031

MANIS 59

Safety

1876033

MANIS 49

Safety

1876034

MANIS 37

Safety

1876035

MANIS 29

Safety

1876037

GILET WAVE 1

Safety

1876038

GILET WAVE 2

Safety

1876039

GILET WAVE 3

Safety

1876040

CHEST L2

Safety

1876047

MANIS 55-T

Safety

1876048

MANIS 59-T

Safety

1876050

MANIS G1

Safety

1876051

MANIS G2

Safety

1876055

CITY GUARD

Safety

1876059

KIT PROSHAPE KNEE

Safety

1876060

LIGHT WAVE JACKET 1

Safety

1876053

LIGHT WAVE JACKET 2

Safety

1876061

LIGHT WAVE JACKET 3

Safety

1876062

MANIS JACKET 55

Safety

1876058

MANIS JACKET 59

Safety

1876063

MANIS JACKET 65

Safety

How can I activate the warranty of a motorcycle protection or GORE-TEX® item of clothing from the Dainese Motorbike line?

You will need to register with the website dainese.com or access your account, if already registered.

From your user profile, click on the "Conventional Warranty" tab and enter all data relating to the product for which you wish to activate the warranty. You can also upload a copy of your receipt of purchase.

What should I do if my Dainese product is not compliant?

Dainese must be informed of any non-conformity of Products purchased on-line (including non-conformity of a Product as a result of damages suffered during transport) within 2 (two) months of discovery (terms established by the Consumer Code); please do so by completing the ON-LINE RETURN form (available from the personal account or which can be requested by e-mailing dainese.dstoreonline@fullycommerce.com). The Client must attach this when returning the non-compliant Product.

Dainese (or, in accordance with paragraph 12.4 below, the latter's foreign subsidiaries) will contact the Client to organise the courier collection of the non-compliant Product and handle the following stages on behalf of the Seller, at no expense to the Client, restoring the Product's conformity by repairing/replacing it or reducing the price accordingly, through to terminating the on-line sales contract and refunding the price paid.

The time required to repair or replace the Product will depend exclusively on the policies of the individual manufacturers. No damages can be claimed from the Seller or Dainese for any delays in making the repair or replacement.

For claims relating to products purchased from an official Dainese retailer or a website other than dainese.com, please contact the retailer/website where the purchase was made, directly.

I received my order but I wish to return it. What do I have to do?

Registered Users: Within 30 (thirty) working days from receipt of the item, enter the “Return request” section of your account on dainese.com and click on “Request for a new return”.

Then fill in the mandatory fields:

1) Select the order and item/items you wish to return.
2) Reason for your return

Once all details have been filled in, the confirmation form showing the data summary and the possibility of entering any comments shall be displayed.

You will also receive a confirmation email with a pdf form to be inserted into the package to be returned.

Unregistered Users: Within 30 (thirty) working days from receipt of the item, access the “Return request” page using your order code and your email and enter your details as described for the registered users.

Do I have to pay for the return?

Yes, by law the shipping expenses for the return of the item are to be paid by the Customer.

(From all countries except the USA) Where do I have to send the return?

The address to send the return to is:

Dainese S.p.A. Via dell’Artigianato, n° 35 – 36060 Molvena (VI) ITALY

(Customers from the USA) Where do I have to send the return?

Which carrier can I use for my return?

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. Dainese shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.

The item must be returned intact and carefully packaged in its original box, complete with every accessory.

Can I return an item bought from dainese.com to an authorized Dainese retailer?

The returns of goods bought from dainese.com cannot be returned to Dainese retailers but must be sent back in compliance with the above-mentioned instructions.

When shall I get my refund?

Our warehouse shall check the returned items as soon as we receive the returned goods and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card or Paypal account shall be credited (according to the payment method originally used).

I need a different size from the one I ordered. Can I ask for a change in size?

We don’t change sizes. The item in the wrong size must be returned and a new order must be placed.

How can I send my item for repair?

Items in need of repairs can be taken to our Authorised Retailers, or to our own Dainese D-Stores (hereinafter together called "Points of Sale").

To know the location of the Point of Sale closest to you visit the "Store Locator" section of the www.dainese.com website.

The Point of Sale will initiate a repair procedure and, after the necessary technical assessment carried out by the Dainese Technical Support Centre, it will, if required, send the item directly to Dainese, keeping you updated on any possible repairs required, estimated costs, and time scales.

What types of warranties cover Dainese products?

There are two types of warranties:

The legal conformity warranty, pursuant to Directive 44/99/EC and Legislative Decree 206/2005, which applies to all Dainese products purchased by the consumer, lasts for 2 years from the date of purchase, and is provided by the Point of Sale that has actually sold the product.

The conventional warranty provided by Dainese as product manufacturer applies to some specific Dainese products, better detailed on the www.dainese.com. Its duration and extent are specific, and depend on the actual product.

What should I do if my item is defective or non-compliant?

First of all, it will be necessary to assess if there really is an actual defect or non conformity in the product and/or the materials used, or if the cause of the problem is improper use, failure to comply with the indications of the Information Note, normal wear and tear, or any other conditions generally not covered by the warranty.

For a technical assessment contact a Point of Sale, who will in turn directly contact the Dainese Technical Support Centre.

If the technical assessment points to an actual defect/non conformity in the product, and the product is still under warranty, depending on the extent of the problem, the item will be repaired or replaced.

In order to take advantage of the warranty, proof of purchase (receipt, or other similar document) must be presented to the Point of Sale together with the item being returned.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

If, on the other hand, the technical assessment shows the absence of any defects or non conformities, or if the warranty has expired, the standard repair procedure for items not covered by a warranty shall apply.

Can I ask for a replacement without having to send the item back to you?

For some types of replacements, it is possible to avoid sending the items back to us.

In this case, simply ask the Point of Sale for a replacement. If a replacement item is not immediately available, the Point of Sale will order it from Dainese.

If the repair requires the direct intervention of the Dainese Technical Support Centre, the Point of Sale will take care of sending the item to the Centre using the standard item repair procedure described below.

My Dainese product got damaged following an incident or other similar traumatic event, what can I do?

The repair of the item depends on the extent of the damage suffered.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

If, after a more in-depth assessment, it is concluded that the item cannot be repaired, or that the repair is not economically viable, no repair will be made and the item will be returned to the Point of Sale, who will be debited any shipping costs. Depending on your agreements with the Point of Sale, you may be asked to cover these costs.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

I have an item that is showing normal wear and tear damage, what should I do?

The repair of the item depends on the extent of the wear and tear damage.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

If it seems possible to repair the item, the Dainese Technical Support Centre will produce an estimate for the repair. Once this has been accepted by you, the Point of Sale will send the item directly to the Dainese Technical Support Centre.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

I have a very old item. Is it still possible to repair it?

In case of very old items, it may be possible that Dainese will no longer have the original components to complete the repair. It is however possible to evaluate alternative solutions that may still be effective both on an aesthetic level and, most of all, on a functional point of view.

For a technical assessment contact a Point of Sale, who will in turn directly refer to the Dainese Technical Support Centre.

Only if the remote assessment indicates that the repair may be possible in spite of the age of the item, the standard repair procedure described above will be initiated.

When returning the item, let the Point of Sale know if the item has a particular emotional value, and if you want to keep it in any case. In this way, if the item cannot be repaired, it will still be returned to you, rather than being destroyed.

What are the average repair times?

We can only estimate average repair times for items within the European Community, as for the rest of the world there are too many unpredictable factors.

After saying that, barring unforeseen circumstances, in case of shipments from the EU, the item will reach the Dainese Technical Support Centre within 3 working days:

In case of warranty repair, to which priority is given, the average repair time is approximately 10 working days;
In case of repair not covered by a warranty, the average repair time is approximately 20 working days.

To these, it will be necessary to add the time required for shipping the item back.

I could not find an answer to my query, how can I contact you?

Dainese offers to his customers a dedicated communication channel at the following e-mail address: customercare@dainese.com

We remind you that the Dainese Technical Support Centre is closed during Italian national and religious holidays, over the Christmas period, and during the summer holidays, which normally coincide with the month of August of each year.

Points of Sales are always promptly informed on the exact dates when the Dainese Technical Support Centre is closed.

FOR GENERAL INFORMATION ABOUT MARKETING, SALES, AFTER-SALES, RESEARCH AND DEVELOPMENT, STORES, PRODUCTS

Company Info

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Welcome to www.dainese.com (hereinafter the “Website”). Please read our Privacy Policy carefully. It applies both if you should decide to simply browse the Website and use its services without purchasing any products, and if you should instead access the Website and decide to browse and use its services to purchase the products there offered up for sale.

By using the Website, you accept the terms given in the Privacy Policy and the disclosure at the foot of the Privacy Policy. Please do not use the Website if you disagree with any of the terms and conditions of the Privacy Policy. The Personal Data of the Website users and consumers (hereinafter jointly referred to as the "Users") will be processed in Italy in compliance with applicable European legislation and with the Personal Data Protection Code (Italian Legislative Decree no. 196 of 30 June 2003, hereinafter the "Privacy Code"), which governs personal data processing by anyone resident or with registered offices in Italy.

More specifically, FULLY COMMERCE is an independent data controller for the Users' data in respect of sales and after-sales activities carried out on-line via the Website, whilst DAINESE is the only, independent data controller for the Users' data in respect of generalised marketing activities and any profiling as may be carried out through the Website.

1. The policy

Everyone has the right to the protection of their Personal Data and FULLY COMMERCE and DAINESE respect the right of their Users to be informed with regards to the collection and other operations involved in the processing of their Personal Data. Processing of data that can directly or indirectly identify your person will be carried out only where strictly necessary. The Website has therefore been configured in such a way as to ensure that use of Personal Data has been minimised and to exclude processing of Personal Data when the purposes pursued in the individual cases can be achieved by using anonymous data (such as, for example, market research aimed at improving services) or carried out in other ways, which enable identification of the data subject only where strictly necessary or required by the authorities and police forces (such as, for example, for data relating to traffic and time spent on the Website or your IP address).

This Privacy Policy provides all information you may need to better understand how we collect and use the information identifying Website Users. For additional information on our Privacy Policy, requests can be e-mailed to dainese.dstoreonline@fullycommerce.com; or posted to the registered office of FULLY COMMERCE or DAINESE, as specified above.

2. Who processes your personal data, how and why

In accordance with the Privacy Code, FULLY COMMERCE is the data controller of the Personal Data pertaining to Website Users (hereinafter the "Personal Data"), aimed at the management, conclusion and fulfilment of commercial transactions involving the purchase of products via the website (hereinafter the "Commercial Purposes"): FULLY COMMERCE decides on the purposes and methods of this data processing and which instruments to be used, also as concerns security. Merely for purposes relating to its organisation and practicality, FULLY COMMERCE has appointed some external data supervisors to process the Personal Data, for reasons strictly connected and related to the provision of services on the Website, including the sale of products (merely by way of example, customer care services and dispatch of the products purchased). These supervisors have been chosen because they have proven to have the experience, capacity and reliability to provide a suitable guarantee of complete compliance with current provisions on processing, including as concerns data security. The supervisors will process the Personal Data in accordance with the instructions given by FULLY COMMERCE. We will perform regular checks to ensure that the supervisors have duly and promptly completed the tasks assigned them and that they continue to provide suitable guarantees of full compliance with provisions on personal data protection. The names and details of the Personal Data supervisors appointed by FULLY COMMERCE can be requested by e-mailing: dainese.dstoreonline@fullycommerce.com.

In accordance with the Privacy Code, DAINESE is the data controller for the Personal Data pertaining to Website Users (hereinafter the "Personal Data"), aimed at direct marketing and profiling, according to the consent given by the data subject (hereinafter the "Marketing Purposes"); it uses the Personal Data in order to send newsletters relating to DAINESE and its products and for generalised and/or personalised promotional messages, according to the User's consumption habits.

The Personal Data will be processed within their respective scopes of competence by persons in charge of processing, specifically chosen by FULLY COMMERCE and DAINESE. In these cases, the Personal Data will only be processed by persons in charge of processing who have been specifically authorised and controlled by FULLY COMMERCE and DAINESE, in order to prevent all unauthorised access to data and illegal processing by third parties. The categories of persons in charge of processing are detailed in the disclosure given at the foot of this Privacy Policy.

Personal Data is mainly processed in electronic format and in some cases, also as hard copies, such as, for example, when Personal Data processing is necessary to prevent fraud on the Website. Personal Data will be stored in a way that allows for the identification of the User only for the time strictly necessary to the purpose for which the data was collected and subsequently processed and, in any case, within the legal limits. In order to guarantee that the Personal Data is always exact and up-to-date, in any case pertinent and complete, we would ask that you please inform us of any change made to the following e-mail address: dainese.dstoreonline@fullycommerce.com.

Personal Data will not be disclosed to third parties for any purpose not permitted by the law or without your specific consent. In addition to the companies acting as data supervisors, the Personal Data will also be made available to third parties, independent data controllers, for purposes accessory and related to the provision of the services requested by the User (e.g. for purchase-related transactions). You can obtain and updated list of data supervisors at any time by e-mailing: dainese.dstoreonline@fullycommerce.com.

Personal Data will not be transferred abroad to any countries other than European Union Member States (apart from companies belonging to the Dainese Group), which do not ensure adequate personal protection levels. If it should be necessary for the pursuit of the Commercial Purposes, we can assure you that the transfer of Personal Data to non-European Union Member States (with the exception of companies belonging to the Dainese Group) and which do not ensure adequate protection levels, will only be carried out upon stipulation by FULLY COMMERCE and said subjects with reference to the Commercial Purposes, or between DAINESE and said subjects with reference to the Website or DAINESE Marketing Purposes, of specific contracts containing clauses safeguarding the protection of the Personal Data, in compliance with the law and applicable regulations.

FULLY COMMERCE and DAINESE may find themselves processing Personal Data pertaining to third parties, disclosed to them directly by the Users, such as, for example, where a User has purchased a product to be delivered to a friend, or when the person paying the price for the purchase of the product differs from the product addressee, or when the User intends to inform a friend of a service or product on sale on the Website. In all these cases, please ensure that consent is obtained from the person to whom the data refers, before disclosing said data to FULLY COMMERCE and/or DAINESE and inform them of this Privacy Policy; the User will be the only party responsible for the disclosure of information and data relating to third parties without their specific request to do so and for any incorrect or unlawful use thereof. In any case, in compliance with the limits laid down by legislation, FULLY COMMERCE and DAINESE shall comply with the disclosure obligation with regards to the User notified and, where necessary, shall request their specific consent upon entering the related Personal Data in their archives.

3. What happens if you refuse to give FULLY COMMERCE and DAINESE your personal data

Conferral to FULLY COMMERCE of Personal Data for the Commercial Purposes (more specifically, personal data, your e-mail address, your postal address, your credit/debit card details and bank details and telephone number) is required for the pursuit of the Commercial Purposes. An refusal to provide FULLY COMMERCE with the Personal Data required to this end may make it impossible to fulfil the contract for the purchase of the products on the Website or to correctly fulfil legal and regulatory requirements. Failure to provide Personal Data may potentially constitute lawful, justified grounds not to fulfil the contract for the purchase of products on the Website. The supply of additional Personal Data, apart from compulsory data, is optional and shall have no consequences as concerns the purchase of products on the Website.

Conferral to DAINESE of Personal Data for Marketing Purposes is always optional and is connected with registration with the Website. Failure to provide such and failure to give consent to processing for Marketing Purposes shall have no consequence in terms of the buying process, except that it will be impossible to complete registration and therefore to benefit from services such as newsletters, generalised or personalised offers and access to reserved promotional areas.

From time to time, we will duly inform you of the compulsory or optional nature of the disclosure of Personal Data to FULLY COMMERCE and DAINESE and any consequences of non-conferral. Please remember that failure to provide optional Personal Data will not result in any obligation or disadvantage for the Users.

4. To whom to we disclose the Personal Data

Personal Data may be made available to third party companies providing specific services on behalf of FULLY COMMERCE and DAINESE, as data supervisors, or disclosed to further third parties - whose names will be specified as applicable -, who process the data independently, purely in order to implement the contract for the purchase of products on the Website (such as, for example, banks, for remote electronic payment services, by means of credit/debit card) and only when this purpose is not incompatible with the purposes for which the Personal Data was collected and subsequently processed and, in any case, in compliance with the law.

More specifically, FULLY COMMERCE uses DAINESE, as external supervisor, to process the Personal Data of Users needed to fulfil, under the scope of the Commercial Purposes, the delivery, return and management of non-conformities in connection with the products purchased on the Website, as better described in the Website Conditions of Sale. To this end, in turn, DAINESE uses professional couriers (UPS, Federal Express, DHL, etc.) for delivery, which, as external supervisors, will process the personal data of Users purely in order to complete the task assigned them.

For the Marketing Purposes, DAINESE also uses third party companies operating as external data supervisors; the supervisors appointed also include FULLY COMMERCE, which provides DAINESE with management services of the on-line DAINESE store, as specifically envisaged in the Conditions of Sale and NWeb S.r.l., with registered office at Viale Francesco Restelli, 1 - 20124 - Milan (MI) - Tax Code and VAT no. 01279550196, which provides DAINESE with mass mailing services for the newsletters, using the MailUp utility.

If the collaboration between FULLY COMMERCE and DAINESE concerning the management by the former of the sales of products pertaining to the latter via the Website should cease, FULLY COMMERCE will send DAINESE the data of all Users who have completed the Website registration procedure, in order to enable it to ensure, for each of said Users:

(a) continued use of the personal credentials;

(b) storage of details of past transactions;

(c) keeping the specific consent given to personal data processing on record.

The Personal Data will not be disclosed, sold or in any other way transferred to third parties unless the Users have been informed of this in advance and given their consent, where required by the law.

5. How is Personal Data collected on the Website

FULLY COMMERCE and DAINESE collect Personal Data and other information directly from the Users as part of the processes that each of the two companies respectively manage (purchase of products on the Website for the stipulation of electronic trade transactions/completion of User registration forms with the Website for the Marketing Purposes of DAINESE).

More specifically, in the pursuit of the Commercial Purposes, under the scope of the buying process of products on the Website, FULLY COMMERCE collects Personal Data (such as personal data, e-mail address, postal address, credit card and bank details, telephone number) by means of the order form for the sale of products on the Website.

This data is processed by FULLY COMMERCE and DAINESE within the limits and for the purposes explained in paragraph 2 above and in the disclosure at the foot of this Privacy Policy.

6. Security measures

FULLY COMMERCE and DAINESE take suitable security measures by which to minimise the risk of the deliberate or accidental destruction or loss of Personal Data, unauthorised access or processing that is either not permitted or not compliant with the purposes of collection, as specified in this Privacy Policy.

As regards the best possible protection of your Personal Data, for all aspects that lie outside the control and management of FULLY COMMERCE and DAINESE, we recommend that you ensure that the computer used has suitable software installed to protect data transmission over the internet, both incoming and outgoing (such as updated anti-virus systems) and that the chosen internet supplier has taken suitable steps to ensure the security of data transmission over the internet (such as firewalls and anti-spamming filters).

7. Compulsory processing

Please note that FULLY COMMERCE and DAINESE may process Personal Data even without consent in certain cases established by the law, such as, for example, where such should be necessary in order to fulfil a legal obligation.

For example, Personal Data can be disclosed to police forces or legal authorities, in compliance with the law and upon formal request by such parties, for example under the scope of anti-fraud services.

8. Rights of the data subjects

The data subject always has the faculty to exercise his/her rights as under Articles 7, 8 and 9 of the Privacy Code, summarised in the disclosure given at the foot of this Privacy Policy.

More specifically, as concerns the processing of your Personal Data for the Marketing Purposes of DAINESE, you may exercise your rights in accordance with Article 7 of the Privacy Code at any time; you also have the right to obtain a list of the supervisors and third parties to whom data has been disclosed, by e-mailing dainese.dstoreonline@fullycommerce.com or writing to DAINESE S.p.A., Via dell'Artigianato n. 35 – 36060 – Molvena (VI), Italy.

Finally, Users wishing to be cancelled from the DAINESE promotional database and who do not wish to receive any marketing communications in the future may send a specific request to this effect as follows:

1) as per the instructions for cancellation given at the foot of each e-mail message

To find out your rights and keep up-to-date on legislation governing personal protection in respect of the processing of Personal Data, we recommend you visit the Italian Data Protection Authority's website www.garanteprivacy.it.

10. Applicable law

This Privacy Policy is governed by Italian law and, in particular, by the Privacy Code, which governs personal data processing - even where held abroad - by anyone resident or based in Italy or by means of instruments situated in Italy.

The Privacy Code guarantees that personal data processing takes place in respect of fundamental freedoms and rights and of the dignity of the data subject, with specific reference to confidentiality, personal identity and the right to the protection of personal data.

11. Amendments and updates to the Website Privacy Policy

FULLY COMMERCE and DAINESE may amend or simply update all or part of the Website Privacy Policy, also to incorporate any changes made to provisions or law or regulation governing this matter and protecting your rights. Amendments and updates to the Website Privacy Policy shall be binding as soon as they are published in this section of the Website. Please, therefore, ensure that you access this section regularly in order to verify the latest, most updated publication of the Website Privacy Policy.

Please note that the personal data collected will be processed in compliance with legal requirements and the rights assigned to you by the law as data subjects:

A) Processing will involve: the collection over the telephone or using telematic or written means or from public registers, lists of acts and documents and/or public and/or private databases (commercial information companies), the registration, organisation, storage and processing on hard copy, magnetic, automated or telematic storage devices, the processing of data collected by third parties, the amendment, selection, extraction, comparison, use, inter-connection, also with data of other subjects according to qualitative, quantitative and time-related criteria, recurring or as may be defined each time, the temporary processing aimed at ensuring the rapid aggregation or transformation of said data, the taking of decision in automated and/or discretionary form, the creation of profiles and disclosures, the communication, cancellation and destruction of data, or combinations of two or more of the above-mentioned operations;

B) Without prejudice to the disclosure to third parties in accordance with legal obligations or as deriving from European Community legislation or other regulations, we will disclose data to our persons appointed in the administration, marketing, sales, after-sales and claims departments and, abroad, to the following subjects: 1) banks and credit institutes, for payments to be made; 2) insurance businesses (for transport insurance cover); 3) debt collection companies, insurance and/or debt transfer companies; 4) commercial information companies; 5) consultants and professionals; 6) professionals and professional firms (legal, chartered accountants, auditors, etc.); 7) auditors; 8) other companies, entities and/or natural persons providing instrumental activities or activities in support of or functional to the fulfilment of the contracts of services you have requested (e.g. packaging and postal sorting companies, couriers and carriers, sub-suppliers, management companies of commercial information instruments, web space management companies for data archiving). In turn, these subjects will disclose the data to third parties as "controllers" in accordance with Article 28 of Italian Legislative Decree no. 196/2003, independently.

The above internal persons appointed by DAINESE may also process the data for purposes relating to 9) profiling, 10) increasing fidelity and 11) the sending of newsletters and other promotional and commercial materials.

D) Your conferral of data is only compulsory for the purpose of that specified under point C) above, from 1 to 8 and, therefore, we require your preventive consent to processing for these purposes. For processing for the purposes indicated under points 9, 10 and 11, consent is not compulsory but failure to give consent will prevent us from implementing the activities required for these purposes.

More specifically, you are informed that the processing for purpose 11 will also entail minimal profiling and fidelity examination activities as are strictly necessary in order to specifically comply with your request to receive newsletters and promotional materials and advertising of your specific and/or exclusive interest, and that, in accordance with Article 130, paragraph 4 of the Privacy Code, there is no need to obtain your consent for us to send you advertising e-mails on products and services similar to those you have already purchased on the Website, unless you specifically refuse this service. Data will be processed for the entire duration of the contract stipulated with you and, thereafter, for the time necessary to allow us to fulfil our legal obligations and keep your business profile, in order to rationalise the selection of customers and/or suppliers. You are free to refuse to give us your consent, however any such refusal will make it impossible to pursue the contract with you.

E) Your data controllers are, each as specifically described in the Privacy Policy, Fully Commerce S.r.l., with registered office in Italy at Via Retrone, 16 - 36077 - Altavilla Vicentina (VI) and DAINESE S.p.A., with registered office at Via dell'Artigianato, 35 - 36060 MOLVENA (VI). For each of the companies, the data supervisor is the legal representative pro tempore. Please contact the controller for any requests relating to the exercise of the rights pursuant to Articles 7, 8 and 9 of Italian Legislative Decree no. 196/2003, as set out below.

F) In relation to your personal data, you may in any case exercise the following rights, as established by Articles 7, 8 and 9 of the Privacy Code: Paragraph 1 (...): to obtain confirmation as to whether or not personal data concerning him/her exists, regardless of whether or not it has been recorded, and to communication of such data in intelligible form; Paragraph 2 (...): to be informed: a) of the source of the personal data; b) of the purposes and methods of processing; c) of the logic applied to the processing, if this is carried out with the help of electronic means; d) of the identification data concerning the data controller, data processors and of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative in the State’s territory, data processors or persons in charge of the processing. Paragraph 3 (...): to obtain the a) updating, rectification or, where interested therein, integration of the data; b) erasure, anonymisation or blocking of any data that has been processed unlawfully, including data whose retention is unnecessary for the purposes for which it has been collected or subsequently processed; c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data was communication or disclosed, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected; Paragraph 4 (...): to object, in whole or in part a) on legitimate grounds, to the processing of personal data concerning him/her, even though relevant to the purpose of the collection; b) to the processing of personal data concerning yourself where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys (N.B. where processing data for the purposes described in Paragraph 4 above of Article 7, our company will, however, request specific written consent to this, by means of a suitable disclosure). Article 8, Paragraph 1 (...): The rights referred to in Article 7 may be exercised by making a request to the data controller or processor without formalities, also by the agency of a person in charge of the processing. A suitable response shall be provided to said request without delay. Paragraph 2 (...): Where not regarding objective data, the rights pursuant to Article 7 may be exercised except where concerning the rectification of integration of personal data that relates to evaluations, judgements, opinions or other subjective considerations and the indication of conduct to be adopted or decisions being taken by the data controller. Article 9 Paragraph 1 (...): the request made to the data controller or supervisor can be made a) by letter sent recorded delivery, fax or e-mail, b) if concerning the exercise of the rights pursuant to Article 7, paragraphs 1 and 2, also orally and in this case, it is noted in summary form by the person in charge of processing or the supervisor. Paragraph 2 (...): in exercising the rights above, the data subject may confer a written power of attorney or representation to natural persons, entities, associations or organisations. The data subject may also be assisted by a trusted person. Paragraph 3 (...): the rights pursuant to Article 7 relating to the personal data of the deceased, can be exercised by anyone with an own interest or acting in the protection of the data subject or for family reasons, worthy of protection. Paragraph 5 (...): the request pursuant to Article 7, paragraphs 1 and 2 may be renewed by the data subject, except where there are justified reasons not to, no more than once every ninety days.

Privacy

Welcome to www.dainese.com (hereinafter the “Website”). Please read our Privacy Policy carefully. It applies both if you should decide to simply browse the Website and use its services without purchasing any products, and if you should instead access the Website and decide to browse and use its services to purchase the products there offered up for sale.

By using the Website, you accept the terms given in the Privacy Policy and the disclosure at the foot of the Privacy Policy. Please do not use the Website if you disagree with any of the terms and conditions of the Privacy Policy. The Personal Data of the Website users and consumers (hereinafter jointly referred to as the "Users") will be processed in Italy in compliance with applicable European legislation and with the Personal Data Protection Code (Italian Legislative Decree no. 196 of 30 June 2003, hereinafter the "Privacy Code"), which governs personal data processing by anyone resident or with registered offices in Italy.

More specifically, FULLY COMMERCE is an independent data controller for the Users' data in respect of sales and after-sales activities carried out on-line via the Website, whilst DAINESE is the only, independent data controller for the Users' data in respect of generalised marketing activities and any profiling as may be carried out through the Website.

1. The policy

Everyone has the right to the protection of their Personal Data and FULLY COMMERCE and DAINESE respect the right of their Users to be informed with regards to the collection and other operations involved in the processing of their Personal Data. Processing of data that can directly or indirectly identify your person will be carried out only where strictly necessary. The Website has therefore been configured in such a way as to ensure that use of Personal Data has been minimised and to exclude processing of Personal Data when the purposes pursued in the individual cases can be achieved by using anonymous data (such as, for example, market research aimed at improving services) or carried out in other ways, which enable identification of the data subject only where strictly necessary or required by the authorities and police forces (such as, for example, for data relating to traffic and time spent on the Website or your IP address).

This Privacy Policy provides all information you may need to better understand how we collect and use the information identifying Website Users. For additional information on our Privacy Policy, requests can be e-mailed to dainese.dstoreonline@fullycommerce.com; or posted to the registered office of FULLY COMMERCE or DAINESE, as specified above.

2. Who processes your personal data, how and why

In accordance with the Privacy Code, FULLY COMMERCE is the data controller of the Personal Data pertaining to Website Users (hereinafter the "Personal Data"), aimed at the management, conclusion and fulfilment of commercial transactions involving the purchase of products via the website (hereinafter the "Commercial Purposes"): FULLY COMMERCE decides on the purposes and methods of this data processing and which instruments to be used, also as concerns security. Merely for purposes relating to its organisation and practicality, FULLY COMMERCE has appointed some external data supervisors to process the Personal Data, for reasons strictly connected and related to the provision of services on the Website, including the sale of products (merely by way of example, customer care services and dispatch of the products purchased). These supervisors have been chosen because they have proven to have the experience, capacity and reliability to provide a suitable guarantee of complete compliance with current provisions on processing, including as concerns data security. The supervisors will process the Personal Data in accordance with the instructions given by FULLY COMMERCE. We will perform regular checks to ensure that the supervisors have duly and promptly completed the tasks assigned them and that they continue to provide suitable guarantees of full compliance with provisions on personal data protection. The names and details of the Personal Data supervisors appointed by FULLY COMMERCE can be requested by e-mailing: dainese.dstoreonline@fullycommerce.com.

In accordance with the Privacy Code, DAINESE is the data controller for the Personal Data pertaining to Website Users (hereinafter the "Personal Data"), aimed at direct marketing and profiling, according to the consent given by the data subject (hereinafter the "Marketing Purposes"); it uses the Personal Data in order to send newsletters relating to DAINESE and its products and for generalised and/or personalised promotional messages, according to the User's consumption habits.

The Personal Data will be processed within their respective scopes of competence by persons in charge of processing, specifically chosen by FULLY COMMERCE and DAINESE. In these cases, the Personal Data will only be processed by persons in charge of processing who have been specifically authorised and controlled by FULLY COMMERCE and DAINESE, in order to prevent all unauthorised access to data and illegal processing by third parties. The categories of persons in charge of processing are detailed in the disclosure given at the foot of this Privacy Policy.

Personal Data is mainly processed in electronic format and in some cases, also as hard copies, such as, for example, when Personal Data processing is necessary to prevent fraud on the Website. Personal Data will be stored in a way that allows for the identification of the User only for the time strictly necessary to the purpose for which the data was collected and subsequently processed and, in any case, within the legal limits. In order to guarantee that the Personal Data is always exact and up-to-date, in any case pertinent and complete, we would ask that you please inform us of any change made to the following e-mail address: dainese.dstoreonline@fullycommerce.com.

Personal Data will not be disclosed to third parties for any purpose not permitted by the law or without your specific consent. In addition to the companies acting as data supervisors, the Personal Data will also be made available to third parties, independent data controllers, for purposes accessory and related to the provision of the services requested by the User (e.g. for purchase-related transactions). You can obtain and updated list of data supervisors at any time by e-mailing: dainese.dstoreonline@fullycommerce.com.

Personal Data will not be transferred abroad to any countries other than European Union Member States (apart from companies belonging to the Dainese Group), which do not ensure adequate personal protection levels. If it should be necessary for the pursuit of the Commercial Purposes, we can assure you that the transfer of Personal Data to non-European Union Member States (with the exception of companies belonging to the Dainese Group) and which do not ensure adequate protection levels, will only be carried out upon stipulation by FULLY COMMERCE and said subjects with reference to the Commercial Purposes, or between DAINESE and said subjects with reference to the Website or DAINESE Marketing Purposes, of specific contracts containing clauses safeguarding the protection of the Personal Data, in compliance with the law and applicable regulations.

FULLY COMMERCE and DAINESE may find themselves processing Personal Data pertaining to third parties, disclosed to them directly by the Users, such as, for example, where a User has purchased a product to be delivered to a friend, or when the person paying the price for the purchase of the product differs from the product addressee, or when the User intends to inform a friend of a service or product on sale on the Website. In all these cases, please ensure that consent is obtained from the person to whom the data refers, before disclosing said data to FULLY COMMERCE and/or DAINESE and inform them of this Privacy Policy; the User will be the only party responsible for the disclosure of information and data relating to third parties without their specific request to do so and for any incorrect or unlawful use thereof. In any case, in compliance with the limits laid down by legislation, FULLY COMMERCE and DAINESE shall comply with the disclosure obligation with regards to the User notified and, where necessary, shall request their specific consent upon entering the related Personal Data in their archives.

3. What happens if you refuse to give FULLY COMMERCE and DAINESE your personal data

Conferral to FULLY COMMERCE of Personal Data for the Commercial Purposes (more specifically, personal data, your e-mail address, your postal address, your credit/debit card details and bank details and telephone number) is required for the pursuit of the Commercial Purposes. An refusal to provide FULLY COMMERCE with the Personal Data required to this end may make it impossible to fulfil the contract for the purchase of the products on the Website or to correctly fulfil legal and regulatory requirements. Failure to provide Personal Data may potentially constitute lawful, justified grounds not to fulfil the contract for the purchase of products on the Website. The supply of additional Personal Data, apart from compulsory data, is optional and shall have no consequences as concerns the purchase of products on the Website.

Conferral to DAINESE of Personal Data for Marketing Purposes is always optional and is connected with registration with the Website. Failure to provide such and failure to give consent to processing for Marketing Purposes shall have no consequence in terms of the buying process, except that it will be impossible to complete registration and therefore to benefit from services such as newsletters, generalised or personalised offers and access to reserved promotional areas.

From time to time, we will duly inform you of the compulsory or optional nature of the disclosure of Personal Data to FULLY COMMERCE and DAINESE and any consequences of non-conferral. Please remember that failure to provide optional Personal Data will not result in any obligation or disadvantage for the Users.

4. To whom to we disclose the Personal Data

Personal Data may be made available to third party companies providing specific services on behalf of FULLY COMMERCE and DAINESE, as data supervisors, or disclosed to further third parties - whose names will be specified as applicable -, who process the data independently, purely in order to implement the contract for the purchase of products on the Website (such as, for example, banks, for remote electronic payment services, by means of credit/debit card) and only when this purpose is not incompatible with the purposes for which the Personal Data was collected and subsequently processed and, in any case, in compliance with the law.

More specifically, FULLY COMMERCE uses DAINESE, as external supervisor, to process the Personal Data of Users needed to fulfil, under the scope of the Commercial Purposes, the delivery, return and management of non-conformities in connection with the products purchased on the Website, as better described in the Website Conditions of Sale, which can be consulted on the following link. To this end, in turn, DAINESE uses professional couriers (UPS, Federal Express, DHL, etc.) for delivery, which, as external supervisors, will process the personal data of Users purely in order to complete the task assigned them.

For the Marketing Purposes, DAINESE also uses third party companies operating as external data supervisors; the supervisors appointed also include FULLY COMMERCE, which provides DAINESE with management services of the on-line DAINESE store, as specifically envisaged in the Conditions of Sale, available at the following link and NWeb S.r.l., with registered office at Viale Francesco Restelli, 1 - 20124 - Milan (MI) - Tax Code and VAT no. 01279550196, which provides DAINESE with mass mailing services for the newsletters, using the MailUp utility.

If the collaboration between FULLY COMMERCE and DAINESE concerning the management by the former of the sales of products pertaining to the latter via the Website should cease, FULLY COMMERCE will send DAINESE the data of all Users who have completed the Website registration procedure, in order to enable it to ensure, for each of said Users:

(a) continued use of the personal credentials;

(b) storage of details of past transactions;

(c) keeping the specific consent given to personal data processing on record.

The Personal Data will not be disclosed, sold or in any other way transferred to third parties unless the Users have been informed of this in advance and given their consent, where required by the law.

5. How is Personal Data collected on the Website

FULLY COMMERCE and DAINESE collect Personal Data and other information directly from the Users as part of the processes that each of the two companies respectively manage (purchase of products on the Website for the stipulation of electronic trade transactions/completion of User registration forms with the Website for the Marketing Purposes of DAINESE).

More specifically, in the pursuit of the Commercial Purposes, under the scope of the buying process of products on the Website, FULLY COMMERCE collects Personal Data (such as personal data, e-mail address, postal address, credit card and bank details, telephone number) by means of the order form for the sale of products on the Website.

This data is processed by FULLY COMMERCE and DAINESE within the limits and for the purposes explained in paragraph 2 above and in the disclosure at the foot of this Privacy Policy.

6. Security measures

FULLY COMMERCE and DAINESE take suitable security measures by which to minimise the risk of the deliberate or accidental destruction or loss of Personal Data, unauthorised access or processing that is either not permitted or not compliant with the purposes of collection, as specified in this Privacy Policy.

As regards the best possible protection of your Personal Data, for all aspects that lie outside the control and management of FULLY COMMERCE and DAINESE, we recommend that you ensure that the computer used has suitable software installed to protect data transmission over the internet, both incoming and outgoing (such as updated anti-virus systems) and that the chosen internet supplier has taken suitable steps to ensure the security of data transmission over the internet (such as firewalls and anti-spamming filters).

7. Compulsory processing

Please note that FULLY COMMERCE and DAINESE may process Personal Data even without consent in certain cases established by the law, such as, for example, where such should be necessary in order to fulfil a legal obligation.

For example, Personal Data can be disclosed to police forces or legal authorities, in compliance with the law and upon formal request by such parties, for example under the scope of anti-fraud services.

8. Rights of the data subjects

The data subject always has the faculty to exercise his/her rights as under Articles 7, 8 and 9 of the Privacy Code, summarised in the disclosure given at the foot of this Privacy Policy.

More specifically, as concerns the processing of your Personal Data for the Marketing Purposes of DAINESE, you may exercise your rights in accordance with Article 7 of the Privacy Code at any time; you also have the right to obtain a list of the supervisors and third parties to whom data has been disclosed, by e-mailing dainese.dstoreonline@fullycommerce.com or writing to DAINESE S.p.A., Via dell'Artigianato n. 35 – 36060 – Molvena (VI), Italy.

Finally, Users wishing to be cancelled from the DAINESE promotional database and who do not wish to receive any marketing communications in the future may send a specific request to this effect as follows:

1) as per the instructions for cancellation given at the foot of each e-mail message

To find out your rights and keep up-to-date on legislation governing personal protection in respect of the processing of Personal Data, we recommend you visit the Italian Data Protection Authority's website www.garanteprivacy.it.

10. Applicable law

This Privacy Policy is governed by Italian law and, in particular, by the Privacy Code, which governs personal data processing - even where held abroad - by anyone resident or based in Italy or by means of instruments situated in Italy.

The Privacy Code guarantees that personal data processing takes place in respect of fundamental freedoms and rights and of the dignity of the data subject, with specific reference to confidentiality, personal identity and the right to the protection of personal data.

11. Amendments and updates to the Website Privacy Policy

FULLY COMMERCE and DAINESE may amend or simply update all or part of the Website Privacy Policy, also to incorporate any changes made to provisions or law or regulation governing this matter and protecting your rights. Amendments and updates to the Website Privacy Policy shall be binding as soon as they are published in this section of the Website. Please, therefore, ensure that you access this section regularly in order to verify the latest, most updated publication of the Website Privacy Policy.

Please note that the personal data collected will be processed in compliance with legal requirements and the rights assigned to you by the law as data subjects:

A) Processing will involve: the collection over the telephone or using telematic or written means or from public registers, lists of acts and documents and/or public and/or private databases (commercial information companies), the registration, organisation, storage and processing on hard copy, magnetic, automated or telematic storage devices, the processing of data collected by third parties, the amendment, selection, extraction, comparison, use, inter-connection, also with data of other subjects according to qualitative, quantitative and time-related criteria, recurring or as may be defined each time, the temporary processing aimed at ensuring the rapid aggregation or transformation of said data, the taking of decision in automated and/or discretionary form, the creation of profiles and disclosures, the communication, cancellation and destruction of data, or combinations of two or more of the above-mentioned operations;

B) Without prejudice to the disclosure to third parties in accordance with legal obligations or as deriving from European Community legislation or other regulations, we will disclose data to our persons appointed in the administration, marketing, sales, after-sales and claims departments and, abroad, to the following subjects: 1) banks and credit institutes, for payments to be made; 2) insurance businesses (for transport insurance cover); 3) debt collection companies, insurance and/or debt transfer companies; 4) commercial information companies; 5) consultants and professionals; 6) professionals and professional firms (legal, chartered accountants, auditors, etc.); 7) auditors; 8) other companies, entities and/or natural persons providing instrumental activities or activities in support of or functional to the fulfilment of the contracts of services you have requested (e.g. packaging and postal sorting companies, couriers and carriers, sub-suppliers, management companies of commercial information instruments, web space management companies for data archiving). In turn, these subjects will disclose the data to third parties as "controllers" in accordance with Article 28 of Italian Legislative Decree no. 196/2003, independently.

The above internal persons appointed by DAINESE may also process the data for purposes relating to 9) profiling, 10) increasing fidelity and 11) the sending of newsletters and other promotional and commercial materials.

D) Your conferral of data is only compulsory for the purpose of that specified under point C) above, from 1 to 8 and, therefore, we require your preventive consent to processing for these purposes. For processing for the purposes indicated under points 9, 10 and 11, consent is not compulsory but failure to give consent will prevent us from implementing the activities required for these purposes.

More specifically, you are informed that the processing for purpose 11 will also entail minimal profiling and fidelity examination activities as are strictly necessary in order to specifically comply with your request to receive newsletters and promotional materials and advertising of your specific and/or exclusive interest, and that, in accordance with Article 130, paragraph 4 of the Privacy Code, there is no need to obtain your consent for us to send you advertising e-mails on products and services similar to those you have already purchased on the Website, unless you specifically refuse this service. Data will be processed for the entire duration of the contract stipulated with you and, thereafter, for the time necessary to allow us to fulfil our legal obligations and keep your business profile, in order to rationalise the selection of customers and/or suppliers. You are free to refuse to give us your consent, however any such refusal will make it impossible to pursue the contract with you.

E) Your data controllers are, each as specifically described in the Privacy Policy, Fully Commerce S.r.l., with registered office in Italy at Via Retrone, 16 - 36077 - Altavilla Vicentina (VI) and DAINESE S.p.A., with registered office at Via dell'Artigianato, 35 - 36060 MOLVENA (VI). For each of the companies, the data supervisor is the legal representative pro tempore. Please contact the controller for any requests relating to the exercise of the rights pursuant to Articles 7, 8 and 9 of Italian Legislative Decree no. 196/2003, as set out below.

F) In relation to your personal data, you may in any case exercise the following rights, as established by Articles 7, 8 and 9 of the Privacy Code: Paragraph 1 (...): to obtain confirmation as to whether or not personal data concerning him/her exists, regardless of whether or not it has been recorded, and to communication of such data in intelligible form; Paragraph 2 (...): to be informed: a) of the source of the personal data; b) of the purposes and methods of processing; c) of the logic applied to the processing, if this is carried out with the help of electronic means; d) of the identification data concerning the data controller, data processors and of the entities or categories of entity to whom or which the personal data may be communicated and who or which may get to know said data in their capacity as designated representative in the State’s territory, data processors or persons in charge of the processing. Paragraph 3 (...): to obtain the a) updating, rectification or, where interested therein, integration of the data; b) erasure, anonymisation or blocking of any data that has been processed unlawfully, including data whose retention is unnecessary for the purposes for which it has been collected or subsequently processed; c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data was communication or disclosed, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected; Paragraph 4 (...): to object, in whole or in part a) on legitimate grounds, to the processing of personal data concerning him/her, even though relevant to the purpose of the collection; b) to the processing of personal data concerning yourself where it is carried out for the purpose of sending advertising materials or direct selling or else for the performance of market or commercial communication surveys (N.B. where processing data for the purposes described in Paragraph 4 above of Article 7, our company will, however, request specific written consent to this, by means of a suitable disclosure). Article 8, Paragraph 1 (...): The rights referred to in Article 7 may be exercised by making a request to the data controller or processor without formalities, also by the agency of a person in charge of the processing. A suitable response shall be provided to said request without delay. Paragraph 2 (...): Where not regarding objective data, the rights pursuant to Article 7 may be exercised except where concerning the rectification of integration of personal data that relates to evaluations, judgements, opinions or other subjective considerations and the indication of conduct to be adopted or decisions being taken by the data controller. Article 9 Paragraph 1 (...): the request made to the data controller or supervisor can be made a) by letter sent recorded delivery, fax or e-mail, b) if concerning the exercise of the rights pursuant to Article 7, paragraphs 1 and 2, also orally and in this case, it is noted in summary form by the person in charge of processing or the supervisor. Paragraph 2 (...): in exercising the rights above, the data subject may confer a written power of attorney or representation to natural persons, entities, associations or organisations. The data subject may also be assisted by a trusted person. Paragraph 3 (...): the rights pursuant to Article 7 relating to the personal data of the deceased, can be exercised by anyone with an own interest or acting in the protection of the data subject or for family reasons, worthy of protection. Paragraph 5 (...): the request pursuant to Article 7, paragraphs 1 and 2 may be renewed by the data subject, except where there are justified reasons not to, no more than once every ninety days.

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