A woman with a leaking ostomy bag was refused the use of a charity shop’s toilet.

Wendy Evans had to have part of her stomach removed four years ago, leaving her with an ileostomy bag.

It means she often needs to make sudden trips to the toilet.

When she was in the Cancer Research UK shop in Merlin’s Walk, Carmarthen, she needed to make one such visit, but a member of staff said it was not available.

Mrs Evans, of Penygroes, Carmarthenshire, said: “I went to the shop and found that I needed to go.

“With my ostomy bag that often happens, and on this occasion it was leaking. I put the items I intended to buy on the counter, and asked the lady if I could use her toilet. I showed my badge proving the medical need.