COUNTRIES AND DELIVERY FEES
France is at the moment the only country where it is possible to order in the shop John Galliano. It is not possible to order from another country. The shipment charges are offered for any order.
SHIPMENT
Log in to your account then click on "my orders". You will then be able to consult the status of your order:
- Cancelled: the order has been cancelled by you or due to lack of availability of the product. It is also possible that payment of your order has not been validated.
- Pending: payment for the order has not been finalised. A customer service adviser will contact you as soon as possible to assist you with your order.
- In preparation: the order has been validated and is being prepared.
- Completed: the order has been shipped to the delivery address that you provided when you placed your order online. You can track your order using the tracking number on the DHL website.

TRACKING
You can follow the progress of your order by logging in to your account then clicking on "my orders". Then click on the tracking number to track your order.
This same tracking number was also sent to you with your shipping confirmation email; enter it on the DHLcourier website to track your order.
DELIVERY TIME
Your items can be delivered to your home address or to the address that you provided when placing your order on the johngalliano.com website. Your items will be delivered as soon as payment for your order has been registered, within 5 working days.
RETURNS
You can return any order to us within 30 days of receiving it. We offer two return options: online or in our Paris boutique.
When returning a product, replace the unused item(s) in the original packaging, along with any accompanying accessories and documents (instructions, warranties, authentication certificates) and the delivery slip. We advise you to take all necessary precautions to ensure that your product is protected. Any item that is returned damaged, used, incomplete or soiled will not be refunded or exchanged.

This service is free of charge.
In-store pickup available 7 days of the week (during store opening hours) at 30 rue des Archives, 75004 Paris.
If you place your order:
- before 12.30pm: you can collect your parcel on the same day from 4pm.
- after 12.30pm: you can collect your parcel the next day from 12pm.
If you place your order on Sunday, you can pick-up your order the next day from 12.30pm.