Are the xiaomi robot vacuum cleaner you are selling a brand new one or a refurbish one? Bought one from you somtimes it emit squeaking noise when doing vacuuming. Is it nornal. Cause my iclebo robot don't have this issue. Please advice. Thanks.

Received item on 19th May, looks like work fine. And set timer for daily cleaning.20th May, robot didn't come out as schedule. after checking, found out it was not charged.try to charge it, after it said "start charging", within a minute it will detach from the charging dock by itself.can't be detected on the Mi home app as well.Please advice.

I bought a set from you all and have been using it well. However recently when moving to my new flat, it seems that the robot is not able to charge or locate the charging dock. Not sure if it is the charging dock or the xiaomi vacuum robot but i would like to make an exchange. I still have the 3 months warranty since the purchase on March. Kindly advise.

[Re] Inquiry for the item from jer****You may come to our office at No.5 Little Road, #07-01, Cemtex Industrial Building to do an exchange. Pls bring the whole package with the warranty DO. Thanks.

I bought a set from you all and have been using it well. However recently when moving to my new flat, it seems that the robot is not able to charge or locate the charging dock. Not sure if it is the charging dock or the xiaomi vacuum robot but i would like to make an exchange. I still have the 3 months warranty since the purchase on March. Kindly advise.