GB1705 - Fraud and Authorization Officer - Job Details

GB1705 - Fraud and Authorization Officer

Business Unit:Consumer Banking

Division:Card Products

Department:Card Operations

Contract Type:Full Time

Area/Branches:Al-Saleh Building

Closing Date:20-Sep-2016

About Gulf Bank

Gulf Bank was established in 1960 and has since progressed to becoming an
industry-leading financial services provider complemented by a large network of 55
branches strategically positioned in key locations across Kuwait.

The main groups of the Bank are Consumer Banking, Corporate Banking, International
Banking and Treasury.

Job Purpose:

To monitor and prevent card fraud from occurring, to make outbound calls (24/7) for any suspect transactions and/or follow up on compromise Credit and Debit cards and to handle inbound manual authorization calls (24/7) and service VIP and Priority Cardholders calls 24/7

Accountabilities:

Your accountabilities will include, but not limited to the following:

Fraud Prevention:

Monitor online issues report for suspect card transaction and carry out inbound and outbound calls to cardholders to verify transactions and advise cardholders of compromised cards

Customer Service:

Communicate with customer in a pleasant manner, check lost and stolen reports from TBK for possible fraud and provide customer with detailed information about the transactions

Administration:

Carry out day to day administration duties related to fraud cases, Quarterly archiving of fraud cases, generate Fraud reports and monitor the safety of online transactions for compliance and any exceptions

Corporate governance & compliance:

Work fully within risk policies & procedures and all compliance regulations