Solutions

Sign in with the Microsoft account (email address and password) that’s associated with your Xbox Live account. If you’ve forgotten your Microsoft account password, see the Lost Account and Password Solution.

Click Security & privacy at the top of the page.Due to the sensitive nature of this information, the page will prompt you to receive and enter a security code. Select the phone number or email address where you want us to send the code.

Click More security settings. If any of the phone numbers or email addresses listed as security information have the word Verify next to them, you’ll need to click that link to confirm we have the correct information. The page will then send you a security code. Enter that code into the field provided, and then click Verify.