iOS: double-press the home button at the bottom of the phone/tablet screen, then scroll through apps shown and swipe up on the Striiv app to force quit.

Restart your phone or tablet - This is typically done by pressing and holding down the power button, then selecting/swiping to power off. Press and hold the power button once more to turn it back on. Each phone/tablet is different, so be sure to search for specific instructions if this method doesn't work.Disconnect the tracker from Bluetooth (iOS only) - Within your phone/tablet Bluetooth connection settings, look for a device starting with "H" (and 19 characters following). Select this device and disconnect it from the Bluetooth.

Note: Pairing Walgreens devices with a phone or tablet can only be done using the Striiv app. Do not attempt to pair the device directly through Bluetooth settings.

Factory Reset the device

If you see time/date on the device: turn on the Walgreens device and swipe to the left of the time/date (and battery percentage) screen to select Apps > swipe to the second Apps screen to select settings> swipe to the factory reset screen and tap the check mark to confirm.

If you see striiv.com/start, battery % and/or a 4 digit pairing code on the device: plug in the device and swipe to the battery % or striiv.com/start screen and tap and hold to open the device menu > swipe to the factory reset screen and tap the check mark to confirm.