Report - Rebuttal - Arbitrate

Complaint Review:
United Patent Research Ltd TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. United Patent Research, best resources to the invention industry, makes ideas a reality. United Patent Research receives a positive rating for their commitment to the Ripoff Report Corporate Advocacy Business Remediation Program – a program that benefits the consumer and assures them complete satisfaction and confidence when doing business with a vendor. United Patent Research Ltd. has made a serious commitment to 100% customer satisfaction and provides a step-by-step service to ensure most favorable results.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

EDitor's UPDATE: Positive rating and recognition has been given to United Patent Research for its full commitment to quality customer service.

Ripoff Report's discussions with United Patent Research, LTD. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. United Patent Research, LTD. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

United Patent Research, Ltd.’s president, Mr. Patrick Ralston, has informed us that his personal philosophy is that his clients’ success are at the heart of the business. [continued below]....

Report Attachments:

..... As a successful businessman, Mr. Ralston feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Ralston has maintained a successful enterprise both now and in the future. The most powerful legislative body in the inventor world is the United Inventors Association. Their philosophy is the same as Mr. Ralston’s – to guide inventors and provide them with the best advice and service to enhance the prospects of taking an invention from concept to successful licensing. That is why United Patent Research is one of the few selected companies that holds the status of platinum sponsor with the United Inventors Association. This philosophy translates itself very strongly when contacting manufacturers on behalf of its clients. United Patent Research takes this philosophy very seriously in truly communicating their clients’ projects to prospective manufacturers, distributors, and buyers, evidenced by the fact they average at least one trade show a month. One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads: “United Patent Research, Ltd. truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises.”

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by William Baker during an onsite inspection held by a third party verification company with no biases toward United Patent Research.

Leads for United Patent Research are acquired through various different sources including online and televised marketing. Once the initial interest has been made a potential client can expect customer service that goes above and beyond, "we provide the highest level of service that we can give them...I think when people analyze what we're doing for the price it doesn't take them long to figure out that we're saving than a lot of money upfront. We're doing the work for a fraction of what it would cost them to do it by themselves." At each level of communication and progression United Patent Research aims to provide the highest level of customer service.

During the onsite interview Mr. Ralston was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Ralston explained while they rarely receive complaints some clients can become dissatisfied when their product is not as successful as they anticipated it being, "it's not a get rich quick scheme. It's an ongoing process." While United Patent Research cannot guarantee the success of a product it will provide a service which will give a potential product it's best chance to succeed. They combat unrealistic expectations by explaining their processes both verbally and in writing.

CUSTOMER CARE & COMPLAINT RESOLUTION FROM UNITED PATENT RESEARCH

When asked to comment on complaints posted on Ripoff Report's website Mr. Ralston believes that the comments could be from competitors because of the dates that they were posted. In order to assure future clients Mr. Ralston expressed that United Patent Research's methods of development are both legal and successful. This can been seen through their many accreditations, "the most powerful legislative body in the inventor world is the United Inventors Association...they are very careful with who they associate themselves, and we are actually on the United Inventors Associations website." Not only is United Patent Research on the website, but they are listed as a Platinum Sponsor which is acknowledges as being the best of the best. It should also be noted that they have an A+ rating with the Better Business Bureau.

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Ralston stressed their high standards for customer service, "the one thing that I think really keeps people happy is that if there is an issue we will get it fixed." United Patent Research is so dedicated in fact that clients have a direct line to Mr. Ralston if any issues arise.

United Patent Research is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Ralston stated, "it's an absolute honor to be a part of the program...at the end of the day you as a company have every expectation to make the client happy, and that's what this program is about."

UNITED PATENT RESEARCH – STATEMENT FROM Claire deNatale (Inventor)

"I am more than happy to be an ardent spokesperson for United Patent Research. I have been working with the company for a year and a half. All of the personnel who have been involved with my intellectual property have been well-educated, articulate, responsive, and encouraging without giving any false promises. The company is extremely honest.

“UPR, from the inception of my product, has offered step-by-step instructions, with my protection in mind. I have found everyone to be highly knowledgeable about the entire patent process. I give kudos to Jim Jackson who was extremely helpful in the beginning. Then, I had the good fortune to speak with Pat Ralston, President of UPR. Pat Ralston is a gift! He is so personable, and is extremely timely in returning phone calls or emails. I have told him that he makes me feel as though I am his only client! He has been extremely helpful with his suggestions in getting my idea to the marketplace, and with all of my questions and concerns. I also would like to say that I feel extremely comfortable with the licensing attorney involved with my product, Mr. Michael Freedman. It’s a salute to the company that they have chosen him to represent their clients. I also would like to say that the first person who called me after my first inquiry about the whole process (and I regret that I forget his name), was also knowledgeable and very encouraging.

“United Patent Research is very thorough and also kept me highly informed in the step-by-step process to where my product is today. I have been very happy with the whole exercise, and it’s my fervent wish for their continued success and prosperity in these challenging times. Thank you for the opportunity to speak on behalf of a wonderful American company. They are the embodiment of what a great company should be!”

— Claire deNatale (Inventor)

UNITED PATENT RESEARCH – STATEMENT FROM A CLIENT

United Patent Research, LTD.'s United Patent Research, Ltd.’s clients have expressed their confidence in UPR’s services.

Recently a United Patent Research client, Victor C., commented on the service he has been receiving from UPR:

"United Patent in my opinion, based upon our initial meeting, proved to me with extreme confidence by Pat Ralston, that he is a man of integrity, which is something that I was truly impressed by. The President has been completely honest and very professional in how he advised me.” - Victor C., Inventor of The Shield

UNITED PATENT RESEARCH – EMPLOYEE SATISFACTION

United Patent Research, LTD. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "United Patent Research, Ltd. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as: “UPR provides a very positive environment to work in; opportunities for suggestions and improvements are always encouraged. Mr. McCorkle is truly concerned about our contribution and input in improving client services which will ultimately provide more opportunity in securing a licensing agreement.

The staff from top to bottom takes all the time necessary to listen and communicate with UPR employees and their clients to learn and implement all positive staff suggestions so as to constantly improve UPR’s services to its clients. UPR has a positive, collegial, friendly environment for its employees and this translates into a positive and friendly attitude by the employees toward UPR clients.”

" Ripoff Report was pleased to learn that United Patent Research, LTD.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM UNITED PATENT RESEARCH

"United Patent Research, LTD. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, United Patent Research, LTD. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Patrick Ralston, Ripoff Report is convinced that United Patent Research, LTD. is committed to quality delivery of services resulting in total client satisfaction.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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UPR - United Patent Research - United Patent Resources, Patent And Trademark Instute AL LEVER, WAYNE ANDERSON, PATRICK ROLSTON A 10TH GRADER COULD HAVE DONE A BETTER REPORT. $795 FOR ABOSOLUTELY NOTHING BUT KNOWN INFORMATION ON PAPER. Internet

I should have believed all of the written rip off reports on the internet but like the others I believed in that it couldn't be that bad...

WELL, a 10th grader could have written a better report than what I got for $795. Technical writers????? What a joke, do not believe that!

A total rip off and I cannot believe people would give them more money after receiving the report which is the first step in this process TO TAKE YOUR MONEY!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.