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Grasshopper vs Ooma

To help you find the Best Business Phone Systems, TopConsumerReviews.com provides you with an in-depth comparison of Grasshopper and Ooma.

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Who has the best Business Phone System? If you're the owner of a startup or small business and are looking for a low-cost phone service that includes a toll-free number and voicemail messages via email, you should consider setting up a business phone system.

Perhaps you want to expand your business and now you need to route and manage your phone calls and faxes? Or maybe your business is a well-established enterprise, looking to save costs and simplify hardware and software requirements? No matter what you're trying to do, a wide variety of online services are available to help you put together a business phone system to scale your operations.

Business Phone System Reviews

Grasshopper says its service helps you look like a company with national reach while establishing a more local presence for your business. They do this by giving you a local or toll-free number, recording a custom greeting, adding departments and employees, and then delivering calls, voicemails and faxes. You can also have unlimited extensions for a steep monthly price.

Some of the features include:

30-day money-back guarantee

Local and toll-free numbers

Keep an existing number

Custom main greeting

Extensions

Music on hold

Name directory

Unlimited call handling

Conference calling

Access to voice talent

Call forwarding and screening

Voicemail to Email & Fax to Email

Business SMS

Store Hours/Directions

Each Grasshopper extension has call forwarding, voicemail, and other messaging settings to fully customize how and where you get communications. With Grasshopper, you can access a variety of professional voice talent to make your business sound like a million-dollar enterprise. And there's a way for customers to quickly obtain store hours and directions without having to talk to a representative, saving you employee
productivity.

If your company has a custom jingle you want to use, rather than a default music on hold song, it's easy to upload the custom audio file and replace the default music.

Given the higher prices that Grasshopper charges, and the fact that it has a "B" rating with the Better Business Bureau, it receives a lower rating than some other services. Although there were happy exceptions, customer comments are not quite where we wanted them to be for a world-class VoIP and virtual communication platform, with too many complaints of bad quality audio and poor customer service.

Ooma Office provides VoIP services to businesses between 2 and 200 employees in size. With Ooma Office there are no contracts and you get to keep your local or toll-free phone number through a free number transfer. You can work from anywhere and never miss a call, put office phones in multiple places wirelessly, and you can use a web administration tool that helps you set up and maintain your preferences
in a way that works best for you and your employees.

Among the many features Ooma advertises are these:

24/7 customer support

Unlimited calling in U.S. and Canada

Caller-ID and name

911 service

Virtual receptionist

Extension dialing

Voicemail

Call transfer

Modes for business and after hours

Ring groups

Music on hold

Conference bridge

Virtual Fax

Extension-to-Extension calling

Dial-by-name

Call forwarding

Voicemail forwarding

Multi-ring

Voicemail audio email attachments

Smart Phone App: 2-phone-in-1

Three-way conference

Blind transfer (1-step transfer)

Supervised transfer (2-step transfer)

Extension dialing

Call on hold

Low international rates help you keep costs down when your business serves customers overseas. Assign virtual extensions to help direct calls to the needs of your workflow. Ooma even supports analog phones.

Reviews at the Better Business Bureau could have been a lot better. The BBB lists over 266 individual complaints from customers, putting the balance of negative to positive reviews overwhelmingly in the negative category. However, each of the negative reviews has been resolved to the customer's satisfaction and Ooma has kept its A+ rating and accreditation.

Ooma's feature list is impressive, and their pricing is affordable. However, given the number of problems reported to the BBB, our recommendation is to look at other business phone services with higher customer satisfaction levels.

The business phone services we review provide local and toll-free phone numbers, route calls to multiple phone numbers at once, or send them in a predetermined order. Also, if you use a web-centric phone and fax system, all of your communications tasks can happen while you're mobile. You can block calls, monitor call activity, and retrieve messages and faxes wherever you are.

Business phone system companies like these offer online controls to boost productivity and streamline operations. They include tools such as one-touch dialing, fax-to-email and voicemail-to-email services, call recording, message archives, detailed call logs, and internet faxing. Should your team members be situated across the city, the state, the country, or internationally, cloud-based phone and fax systems
can connect your entire workforce.

In the event that you don't have a large business presence in need of a phone system to match it, you can still find services that will help you on a smaller scale. You may only need a single toll-free number with call-forwarding capability where your calls are routed to existing phone numbers of your choice, wherever you are in the world. You can use the caller ID function to figure out whether a forwarded
call is for business or personal reasons.

Here are some factors to look at when considering which business phone system to purchase:

Features. Do the business phone system features meet your needs? Is there flexibility to expand the system as your business grows?

Ease of Use. How easy is it to navigate the business phone company website? Is it simple to choose the right phone system for your needs?

Pricing. How much does the business phone system cost? How does it stack up to competitor prices?

TopConsumerReviews.com has ranked and reviewed the best business phone systems available today. We hope this information helps you find the right business phone system for your needs!

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