Accents on Name Spellling

I have a number of colleagues that have accents in their first and/or last names. I've noticed that Igloo doesn't include accents in names that require them. Is there any possibility to have a staff member's name highlighted including an accent when they are @mentioned? Have there been other customers that have global organizations dealing with this problem, what has been their solution? Thank you!

Answered

1Answer:

Thank you for bringing this to our attention. The inability to @mention users with accents in their names does not appear to be intentional. Indeed, accents appear in profile fields, on names under published content, and in Member search. I have submitted a ticket to our development team to investigate. For reference, the issue ID is IGLOO-13991.

In the meantime, if possible, you can use partial completion to find the relevant users in the @mention search list. If you would like, you can follow our Product News blog to receive updates on defects and features. You can also ping us for updates through our ticket portal.

Thanks,

Brandon

3Replies

Thank you for bringing this to our attention. The inability to @mention users with accents in their names does not appear to be intentional. Indeed, accents appear in profile fields, on names under published content, and in Member search. I have submitted a ticket to our development team to investigate. For reference, the issue ID is IGLOO-13991.

In the meantime, if possible, you can use partial completion to find the relevant users in the @mention search list. If you would like, you can follow our Product News blog to receive updates on defects and features. You can also ping us for updates through our ticket portal.

We have had this issue, too, and to avoid the headaches, we have staff members spell their names without accents and diacritics...which is FAR from ideal and sends the message that we aren't the international organization that we are.

(We have one user whose diacritic is on the 2nd letter of his name, after a J. So using partial completion in @mentions didn't work. Once we discovered that, we just asked him to spell his name without notations.)