CBIC issued a press release stating how a taxpayer can get his email and mobile changed in the GST Portal, in case his consultant or intermediary is not sharing the user credentials to log into the Portal.

PRESS RELEASE
June 14, 2018

Change of email and mobile number of the authorized signatory by taxpayers with assistance from the jurisdictional tax officer

Complaints are being received from taxpayers that the intermediaries who were authorized by them to apply for registration on their behalf had used their own email and mobile number during the process. They are now not sharing the user credentials with the taxpayer on whose behalf they had done the registration in the first place and the taxpayer is at their mercy.

With a view to address this difficulty of the taxpayer, a functionality to update email and mobile number of the authorized signatory is available in the GST System. The email and mobile number can be updated by the concerned Jurisdictional tax authority of the taxpayer as per the following procedure: