FAQs

ORDERING AND PAYMENT

Can I amend or cancel my order after it’s been placed?

If you're having second thoughts about your online order and wish to cancel it, please call our Customer Service Team as soon as possible. Phone: 800-567-4169 . We cannot make changes to your order once it has been placed. As we are committed to getting your order to you as soon as possible, if it has been released for processing we cannot guarantee we can cancel the order.

What are my payment options?

Currently we are only able to accept PayPal. Please note that all orders are subject to review.

What currency is the site in?

All prices displayed on www.2xu.com are in Canadian Dollars.

How do I use an online promo code?

To redeem an online voucher, simply enter your promotional code into the space provided on the first page of the checkout then click ‘apply promo code’. Please note that online vouchers cannot be applied to orders after payment has been made.

SHIPPING AND TRACKING

When will my order arrive?

Orders shipped with our standard shipping service will arrive between 5-7 business days after dispatch. Standard delivery is free.

How will I know if my order has been shipped and how do I track it?

Upon dispatch, you will receive a confirmation email containing the tracking details and estimated time of delivery of your order. To track your order click here

What if my order doesn’t reach me?

If you suspect that your order has been delivered to the incorrect address or has been lost by the courier, please submit a request here so that we locate your parcel.

Can I redirect my delivery after it’s been dispatched?

In most cases we are able to issue a redirection request to our couriers. Simply submit a request with your new delivery address so that we can assist you. Please know that this may take up to 24 hours.

Does 2XU Canada ship internationally?

We cannot ship an order internationally from our Canadian website. Please be aware that orders placed via third party freight or shipping forwarder to countries outside of Canada are done so at your own risk and safe delivery cannot be guaranteed.

RETURNS & EXCHANGES

How do I make a return purchased in store?

Your 2XU experience is important to us, therefore we’re happy to provide exchanges or refunds for garments within 30 days of purchase, as long as they’re in a sellable condition. Simply take your garments back to the place of purchase with your receipt and ask to speak with the store manager, who will be happy to help.

How do I make a return if i have moved overseas?

To organise a return of items purchased within Canada after you have moved overseas, please contact your local 2XU distributor. You can find their details here

How do I make an online return?

Garments purchased through our online store can be returned or exchanged within 30 days of purchase, provided that the garment is in a sellable condition. To organise an exchange of an online purchase, please submit a request.

Can I return underwear, bras & socks?

2XU Canada is unable to accept returns of bras, underwear or socks due to hygiene purposes.

When will my purchase be refunded?

We will process your refund as soon as we’ve received and inspected your return. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 5 business days.

I think my item might be faulty?

We only ever want our customers to be wearing the best possible garments. To read about our 12 month warranty, please visit our ­Terms and Conditions page. If you believe that you have received a faulty item, please submit a request for return or exchange, along with any relevant images. We aim to respond to all requests within 24-48 hours.

MY ACCOUNT

I can’t remember my password?

If you’ve forgotten your password, simply select “Sign In” on the top left hand corner of our home page. From there, you can request a new password by clicking on “Forgot Your Password?”.

Why sign up?

We want to keep our customers informed about the fantastic promotional offers and events which we run. By signing up with 2XU Canada, you’ll be able to stay on top of this, plus keep up to date with new styles as we launch them. Upon signing up on 2xu.com, you’ll also receive a $10 online voucher to use for your first purchase.

SIZE GUIDES

Do you have a size chart?

For optimum performance, you need your garments to be fitted correctly. We’ve included size guides on each of our product pages to assist you with finding the perfect size. You can find them by clicking the orange ‘SIZE GUIDE’ button.

What if I’m on the border between two sizes?

Whether to go up or down a size when you’re sitting right on the border can depend on the purpose of the garment. If you’re mostly going to be using your compression wear for recovery purposes, we would recommend that you choose the smaller size. If you’re mostly going to use the compression garment during physical activity, we recommend choosing the larger size. Your compression garment should be a neat, tight fit, but it should not inhibit circulation. If you’ve chosen the wrong size, please contact us to discuss an exchange.

GIFT CARDS

Do you offer gift cards?

Yes we do!

OUR STORES

Where can I find a 2xu performance centre near me?

Our 2XU Performance Centres are equipped to help you find the perfect garment for your needs. You can find all of our 2XU Performance Centres using our Store Locator

If I don't have a 2xu performance centre near me, how can I get 2xu gear?

We’re rapidly working to bring our retail experience to new parts of North America, however we know that not everybody can make it into one of our 2XU Performance Centres. If this is the case, we invite you to make your purchases using our online store. You can shop with total confidence knowing that our customer service team is here to help you every step of the way. If you have any questions during your shopping experience, please contact us using our live chat function, or submit a request here.

How do i become a wholesaler of 2xu products?

If you’re interested in selling our premium compression garments, please send and enquiry through to infocanada@2xu.com. We’ll be happy to assist you.

PRODUCT CARE AND INFORMATION

How should I wash and care for my 2xu gear?

Washing instructions will be on the care tag of the individual gear you own. However, as a general rule:

- Machine wash in cold water with like colors

- Do NOT Tumble dry. hang to dry in a cool shady area away from sun.

- Do not use bleach, fabric softeners or dryer sheets

- Do not iron

When storing, we recommend placing apparel in garment bag to protect from snags and prolonged exposure from sun.

We recommend getting a delicates laundry bag for extra long use.

How long do they last?

Our garments are built to perform. We carefully select our fabrics and materials to ensure the longest lifespan possible for our garments. The standard life of our garments is approx 7 years, provided that the care instructions are followed for wear and wash.

TEAMWEAR/CUSTOMISATION

What is Teamwear Customisation?

At 2XU you can select from our comprehensive range of Men's and Women's custom spec triathlon, cycle or run gear. We also services we offer are: - Sublimation - Corporate branding - Local sports club colors Head to www.2xuteamwear.com for further information on how to order our teamwear apparel.

How does it work?

Send your logo, colours and any ideas you have to teamwear@2xu.com and we’ll create an exclusive, original team kit in sync with your brand and its demands. For those budding fashion designers out there you can even download the spec sheet for your garment, draw your design on it and email it to us along with other material. Once we have received all your information and materials we will mock up a range board and send it to you for your approval. Note: Three design changes are available to you prior to final sign-off. After your final order is taken, production on your kit will commence immediately. Note: There is a 20 piece minimum on full custom orders and turn around is typically eight to ten weeks from receipt of your final order.

ABOUT US

OUR COMPANY

2XU ("Two Times You") was launched in Melbourne, Australia in 2005; our mission is to advance human performance through the development of world-leading athletic garments.

Designed and tested in consultation with world-renowned universities and sports scientists, all garments employ intelligent physiological design, cutting edge performance fabrics and construction.

2XU has graced the bodies of multiple world champion athletes, is the official compression partner to some of the world’s best teams, and is the secret recovery weapon to most pro basketball and football teams.

OUR PRODUCTS

2XU engineers products with the single minded goal of best equipping the athlete, so they feel more prepared, more race ready and more capable than their competition. As they put on their technologically advanced garments, they also put on a desire; to be more than they have ever been, to perform beyond expectation. With 2XU technology, a piece of the finely balanced equation is in place to multiply your human performance. This technology marks the beginning of a new era in sporting equipment.

OUR ALLIANCES

A central tenet in the 2XU design process is to work with experts, both in-house and independent. We analyse the feedback, opinion and advice of these experts to engineer products that consistently optimises high performance.

2XU is proud to be an official apparel supplier to multiple sporting institutions where exacting standards are required for elite athletes. There is no clearer advocacy than being accepted, utilised and promoted by the best. 2XU appeals to professional, capable athletes and organisations seeking only the most advanced, performance-orientated products available.

WHY WEAR COMPRESSION?

COMPRESSION HELPS YOU TRAIN LONGER, PERFORM STRONGER + RECOVER FASTER

Compression clothing has been proven to improve athlete performance before, during and after activity through improved circulation, muscle containment and reduced muscle vibration.

PRE-EXERCISE

1. IMPROVES CIRCULATION FOR FASTER WARM UP

Graduated compression increases blood circulation to the heart and lymph nodes for a faster, safer warm up period before exercise or competitions.

DURING EXERCISE

1. REDUCES MUSCLE FATIGUE & DAMAGE

Contains the muscle to reduce vibration, minimize damage and overall fatigue during exercise to enhance output.

WHY 2XU COMPRESSION?

TESTED + PROVEN TO WORK

2XU engineers the leading high performance compression fabric (PWX) through rigorous independent testing with the world's top athletes and research institutes, resulting in the most advanced garments on the market.

THE PROOF IS IN THE RESULTS

Independent research performed by the Australian Institute of Sport (AIS) reveals powerful benefits from wearing 2XU Compression.

Conducted by the AIS Recovery Team, the study investigated the effects of 2XU‘s Compression Tights on performance and recovery. Here are the results:

Reduction of soreness - Significantly less perceived muscle soreness was noted during the recovery period when wearing 2XU Compression*.

SPONSORSHIP

How do I get sponsored by 2xu?

2XU believes in heart not hype, and since our foundation we’ve demonstrated this belief by supporting Canada’s elite athletes. If this sounds like you, please email a sponsorship enquiry to online@2xu.com.