Electrolux Appliances Come with Great Service

Updated on May 6, 2013

Cook Top and Microwave/ Wall Oven

You must use pans that are designed to be used for induction cooking or have a stainless steel bottom, like Caphalon. I found this pan at TJ Maxx and I love it because it is teflon inside and perfect for making scramble eggs. | Source

Top: microwave oven comes with a wall kit. Below is my oven. | Source

My New Hybrid Electric/ inductionCook Top Forced Me to Change How I Cook

In 2010, we had purchased our appliances from B & B Appliance Store.. B & B Appliance is family owned and they have been in business for over 25 years. They specialize in appliances. and electronics. Most of the employees have been with the company since they opened. We dealt with a salesman Lenny. Lenny was very friendly, but not knowledgeable about Electrolux. I did research ElectroluxI. I read all the reviews on the products, but they were new and n one had written anything very detailed about how the appliances function. Everyone talks about the beauty. I liked the look of the appliances and we purchased a dishwasher, hybrid-cook top, a refrigerator, wall-oven and microwave with wall kit.

The salesmen can't possibly know how different things function unless they have had the appliances to use in their own home. Some things to think about are your cooking habits. I was an all gas cook for years. I chose my cooktop because I knew my sister-in-law was a fabulous cook and she cooked on a glass top. I figured if she used one it must be good.

I have to admit, that was my first mistake. My second mistake was wanting to be Green. Using less energy to cook. Well, being a gas cook, I thought," Hey I can heat-up stuff in minutes." In design school they teach you to think about being more Green. What upset me the most was not being able to use my seasoned, cast-iron pan. I love that pan. I had to change my entire way of cooking. You can't use any pan on the cook top, if you use the wrong pan and it heats up on the surface, you can crack the top. This happened to someone I know. I thought I researched and knew what I was buying until it was time to cook. I loved the look and forgot about the actual function.

On my cooktop, the left side of cooktop cooks lwith electric and the other has special technology (Induction) to heat water with 1 min. Yes, I can boil water in 1 minute, just as I can burn my food in the same minute. This method of cooking took me 6 months to get use to. I am a visual person and was use to looking at gas flames. If you get spills on a glass top you can not use anything to remove the spill. For about 6 months I was cooking and trying not to get splatters and splills. This method of cooking changed me. I stopped stir-frying because I didn't know how to clean the glass top without scratching it. This was something that never occurred to me and the information online is not going to tell you,"Glass tops are a pain to keep clean." I wanted to scream. I actually hated the cook top initially.It took me several months to adjust how i cook and clean. I also found a cook top cleaner to help me keep it looking new.

Don't Make PopCorn Without the Plastic Tray

Do we really need an extra step to make popcorn? | Source

Popcorn Should be A Simple Task

I burned 2 bags of popcorn learning how to use my microwave. The handle to my microwave got really hot too. It was a real eye-opener. I called to get my microwave oven because I thought it was defective over heating making popcorn. The handles got so hot I had to use a glove.

The design engineers must NOT make popcorn. I would guess that 99% of people just tear open a microwave bag, pop it in the microwave without a second thought, press and bingo. Yummy popcorn! I want to know why Electrolux engineers would add an extra step to something so simple. New buyers and children would never stop to think,"Add a Plate First before popping." Electrolux provides two options in making popcorn. You can press the snack bag or large bag. I think most popcorn lovers pop the big bags. My favorite feature is the bake potato button. Inside there is a sensor that can determine how many potatoes and how long to cook. This a is great feature when you need to add a carbohydrate to your meal. It is especially great for kids. My kids love baked potatoes with butter and sour cream. The best part is they can make it themselves.

Oven Shelf Rack, L-bracket, Top Left Is Missing A Screw

I was cleaning my rack and noticed it was missing a screw. Without the screw, the shelf was not secure. Electrolux sent me a new rack within 24 hours. | Source

To use the automatic feature to clean oven, shelves and vertical wall racks must be lifted out. | Source

Electrolux Replaces My Oven Rack Because of Missing Screw

No one ever thinks about the cleaning aspect when purchasing new appliances. I think we all get lost in how beautiful things will look. Electrolux has racks that slide forward so you can get your food instead of reaching in. When i cleaned my oven for the first time, I had no idea how cumbersome the glides would be. This was new to me. The glides are as long as the rack. I also did not know that the vertical wall racks on each side had to be removed before the cleaning would work. "I think there are functional design flaws." Uh, "I do not think the design engineers clean their own ovens because this is an additional step that no one wants to do. It adds to the hassles of cleaning." I have owned a GE Oven Range and the only think I ever did was remove the shelves to clean oven. As a busy mother, all I want to do is press a button. I read the manual on how to clean, but nothing worked. I actually had to call my favorite repairman, Bill Mantle to help me. He seems to think, the higher end models seem to have more fuss because of technology. When he got to my home, he looked at the Electrolux booklet and it states to remove vertical wall rack. In the 30 years I have used an oven, I have never, ever removed vertical wall racks. The engineers need to think of function. No one wants cleaning to me more work or a mystery.

Seeing that this oven was so different in its features, I asked Mr. Mantle how i should clean the oven shelf racks. He suggested Easy-off and then placing the shelf-racks in plastic garbage bags overnight.

I took his advice and while I was rinsing off the racks with a hose, I noticed a glide was missing a screw. How did that ever pass inspection? I took my IPhone, snapped a photo, emailed it to Mr. Brassine. Mr. Brassine forwarded my photo/email to customer service. About 3 hours later I got a phone call from a person named Theresa Jones, a customer service representative. She politely asked me to go on-line to review the product manual and to help her locate the exact part needing a screw.

The very next day, I got an email stating they would send me a new oven rack. I was ecstatic because my oven rack would not sit properly. My kids make pizza.The last thing I would want is a 3rd degree burn accident because of a faulty oven rack. This is a company that cares!

Electrolux Dishwasher

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Have You Ever Seen Black Mold in Your Dishwasher?

This particular problem was bizarre for me. I always thought dishwashers washed things clean. After about 3 months I noticed black mold in the utensil rack and in 6 months I had mold throughout. In the third month I called to get local service since it was under warrantee. Bill Mantle came to repair my dishwasher. He is the best. He replaced a few things, tested the water, told me to change detergent and run my hot water first before turning on dishwasher. I did all that and within 6 months I had more mold. It really upset me when i started to see mold in my cups. I did call Bill again. He was baffled. I decided to call the 1800 number on the back of my Electrolux booklet. The call center was no help. They are not trained to help the mechanical problems. They tell you to change your dishwashing liquid. I had already done everything I was asked to do. It was frustrating.

Luckily for me I had a friend whose daughter worked for Electrolux. She was able to get my problem heard. No one at Electrolux had ever heard of a moldy dishwasher. What helped me was all the pictures I sent them. The engineers were surprised.

Electrolux Dishwasher Black Mold

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Great Customer Service Means The Company Cares

After they reviewed my moldy dishwasher photos, they phoned me and said they would send their Top installation person from North Carolina, Mr. Brassine. He would install a brand new dishwasher and take the defective unit back to headquarters. The engineers wanted the unit back to investigate what went wrong. I was delighted! After 3 weeks of use, I emailed Mr. Brassine to find out the cause of mold. The engineers discovered a faulty water-heater.

Quiet Dishwasher

It is so quiet I forget it is on and so do my kids and husband. With everything going green, I use the quick cycle because I prefer to unload my dishes with a shorter cycle. I also like the convenience of pre-packed soap packets by Cascade. I know they cost more, but I am guaranteed the right amount of soap for each wash.

Electrolux Refrigerator

I use microfiber cloths with water to wipe my kids finger prints off the fridge. It is cost easy and effective. | Source

My 36 inch Refrigerator and Some Design Flaws

I picked this one because of its storage capacity. I love the fact that I can store pizza boxes and that the freezer is located below. I have had the side by side refrigerator and the freezer is too narrow to store large pizza boxes.

I wish the ice-maker used less space to store ice. The Ice bucket eats up storage space. The lever to signal ice-maker to turn-on should be located in the front when you slide open freezer door. The design engineers put the lever way in the back. I personally do not like having to reach that far just to turn ice-maker on. One time I turned it on and forgot about it. I ended up with so much Ice, I had to throw most of it out. When the ice bucket gets too full, ice cubes fall over the back side which prevents the refrigerator door from closing.

I also have wood floors in my kitchen. The frigerator needs better stops underneath by the adjustable feet to stop the frigerator from sliding back when I close the freezer.

Electrolux Freezer

The ice lever in the refrigerator that allows the refrigerator to make ice should be in front. I find it a nuisance when i place items inside the freezer and i accidentally releases the lever in the rear. There should be a timed sensor built in to st | Source

Top freezer tray is perfect for ice cream and other frozen treats, | Source

My Own User Review and Product Function

I think when companies come out with new products they have to consider our actual user habits. The microwave popcorn to me, is a perfect example. Why add another step? They should observe families and see how they actually use a product.In addition, they need to add an online video to showcase their new product lines and the NEW changes. It should have how to use, how to clean and what gas cook uses can expect to be different in how they cook. A complimentary pan to come with the glass cook top would also help too.

I Highly Recommend Electrolux Appliances

It is because of the customer service that I received from Electrolux that Ii would highly recommend their products. They care about their buyers. They want buyers to tell their friends about their products. All too often companies make a product and then have no interest in helping you after the purchase. I hope you found this information helpful for your next kitchen project.

Recycled glass is a fabulous alternative for a counter top in the kitchen or bath. Eco green counter tops. Recycled glass is the new granite. Choosing recycled glass adds beauty to any surface.

Comments 2 comments

alphagirl 3 years ago from USA Author

Carnoobz, Ya, wow, you had a negative experience when they ruined credit. I would be upset too. You have to complain to the higher ups.

CarNoobz 3 years ago from USA

Electrolux...oh man. Great products, lousy business practices. My wife got overcharged and also got her credit ruined thanks to those guys. From now on, if we can't buy a vacuum with cash, then we save up.

We did get a lot of miles out of that vacuum though LOL Too bad it came with so many headaches.