ITIL® Foundation – Online Course

Who should attend

Employees who wish to acquire a basic understanding of the ITIL® framework and its use to enhance the quality of IT service management. IT professionals who wish to adopt ITIL® and want to contribute to an ongoing service improvement program in their organization. No prior knowledge is required to complete this course.

What you learn

The Information Technology Infrastructure Library (ITIL®) is a standard framework for the IT service industry. In this online course, you will learn what ITIL® is and how it can help align IT services with the needs of your organization: