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To Send Fax:1. Place the documents facing down in the flatbed scanner glass or insert in the ADF unit with the documents facing up.2. Press the Fax button3. Key in the number of the receiver then press the black or color START button.4. Listen to the dial tone and see in the lcd display the message "transmitted" to confirm that the documnets have been sent.Using the phone is attached to your printer (documents is already load to the printer)1. Call the number of the receiver.2. Ask for a fax tone.3. Once you heard the fax tone, press the Black or Color Start button

To Receive Fax (Set up first the number of calls before automatic giving fax tone to caller)1. When someone is trying to send a fax to you, don't answer the ring on the phone, let the printer give the fax tone.To receive the fax on the printer with the user's help.1. When someone is calling, just press the Black or Color Start button.To receive fax when you answer a phone1. While the phone is lift up, press the Black or Color Start button to receive the fax.

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1) Press <Menu>2) Press Up or Down <Arrow key> to select "Fax"3) Press <OK>4) Press Up or Down <Arrow key> to select "Report Setting"5) Press <OK>6) Press Up or Down <Arrow key> to select "Transmission" or "XMIT Report"7) Press <OK>8) Press Up or Down <Arrow key> until the option you prefer appears:

OFF - Transmission verification report will print only if a fax is unsuccessful

OFF+IMAGE - Transmission verification report will print if a fax is unsuccessful with a portion of the fax first page

ON - Transmission verification report will print after every fax transmission

ON+IMAGE - Transmission verification report will print after every fax transmission with a portion of the fax first page

First check the setup/configuration and make sure the Fax is set to answer on 1 or 5 rings. If the line is dedicated to fax then it can be set to answer after the first ring. Fax machine works off a modem that listens for the ring and handshake tones. If the machine has been hit with a lightening spike then the hearing portion may be dead.Translation: Your fax machine is Deaf and can not hear the ring.It will never answer and do the fax handshake required.If it is a new machine and still under warranty. Take it back as soon as you can.

If this is a fax machine installed at work.Be careful, some phone systems used in the corporate buildings have too high a voltage and will fry the modem/fax card.

If this is a home machine with DSL.Make sure the DSL line filter is applied correctly.It will be clearly marked Phone or DSL line. Do NOT connect the phone/fax line into the DSL line connection.

Go into the printer settings on the computer and change it from-send dirrectly to printer - to - Spooling. It will send a small portion of the print job at a time there for the printer mempry will not overload and report out of memory. Please rate this help if it works for you. Thanks!

I had same issue. We found a blog that worked for our machine. Go to Fax settings and navigate to RX Settings (receive mode settings). Select ECM and select "Off" vs "On" and then go back to RX settings menu and select another option called "RX Start Speed" at the bottom of the selection screen (I had to scroll down past the visible portion of the display). Select 7200 bps vs. the default setting of 33,600 bps. Then I had my wife send a fax from work and instead of picking up hand set, I pushed the "Hook" button on the front panel and then hit the "Black" button. It then recognized the transnission. It took about a minute then the fax came through for me on a couple different attempts.