The Cliqz support-team is happy to help withtechnical problems.

Technical Support

Do you have problems with one of your Cliqz products and can’t find a solution within the frequently asked questions below? Send us a message via our contact form.

During working days, we usually reply within 48 hours.

You can also call us at +49 89 92503344.

The best time to reach us it between 11am and 5pm (CET) during working days.

FAQ

Frequently Asked Questions

Announcements

Add-Ons in Cliqz

On Friday Firefox released a buggy update which caused add-ons not to work or to be installed anymore.

Meanwhile Firefox has solved the main problem. Add-ons should now work again without the user having to do anything.

If add-ons still don’t work for you, please update Cliqz.
To do so, go to the Menu > Help > About Cliqz. Now an update will be searched for or installed. As soon as “Cliqz is up to date” or “Restart to update Cliqz” is displayed, restart the browser.

Click “Download” for Cliqz for Windows. This will initiate the download process.

If you use Internet Explorer or Microsoft Edge, start the installation file directly after the download, by clicking execute. If you use another browser, you might have to download the installation file on your browser and then open it manually. Then click execute.

Now just confirm the Windows security warning with yes. We recommend closing all running programs prior to the installation.

Now, you see a welcome window. Click Install, to start the installation process.

Cliqz is now ready to be used. Open Cliqz by selecting the Icon on your desktop.

Cliqz is not yet your default browser and a note will tell you exactly that. To open all Hyperlinks with Cliqz, hit ‘yes’

We advise to update to a newer operating system. That said, there is a potential alternate: Firefox offers an Extended Support Release (ESR). While this browser version does not get any new features via updates, it receives the most important security updates (https://www.mozilla.org/en-US/firefox/organizations/).

Click “Download” for Cliqz for Mac. A little window to open the file will pop-up. Choose “Open with Disk Image Mounter” and click ‘ok’. That’s how you download the installation file for Cliqz.

As soon as the download is finished, the so called disc-image (Cliqz.dmg) opens in a separate window. Drag the Cliqz logo into the program folder with your cursor. Note: If you don’t see that window, click on the file you just downloaded (Cliqz.dmg) to open it.

After you have dragged and dropped Cliqz into the programs folder, go into finder and look for Cliqz (or go to programs and find Cliqz there).

Add the Cliqz icon to your dock. Now you can access it more easily. To add it to your dock, open the programs folder and drag Cliqz to your dock.

Cliqz now is ready to be used. Open Cliqz by clicking the symbol on the dock.

When you use Cliqz for the first time you will be warned that you downloaded it from the internet. As you downloaded Cliqz from a safe source (e.g. our website or chip.de) you can click ‘open’.

Make Cliqz your standard browser, by confirming the option in the pop-up-notification. This means, that hyperlinks will now be opened with Cliqz by default.

“Top News” informs Cliqz users about the most important events of the day. All linked articles originate from respected and trustworthy news domains within the respective countries.

In order to determine the most relevant news for our users, we first collect and process all articles that were published by these sources, which we then compare among each other and form clusters around current events. The magnitude of these events, their presence on homepages of different news outlets and their time of publication results into a list of Top News, updated hourly to let you be on top of the news.

If you do not want to see news on the Cliqz Tab, you can deactivate them. To do so, click the gear-wheel symbol in the top right corner of the Cliqz Tab. This menu allows you to customize your Cliqz Tab according to your personal taste. You can deactivate the respective options (Most visited sites, Favorites, Search bar, News) by simply flipping the switch. The remaining elements will collapse to the center automatically.

Tracking is very common online: trackers collect insecure data on three quarters of all web pages, data which enables the identification of the user and allows to track him through the web. Cliqz puts a halt to those practices. It overwrites your information, so that trackers cannot identify you. In the top right corner of the browser you can always see how many trackers are currently being blocked and learn more about those specific trackers.

In addition to that, Cliqz gives you full control over your data. Cliqz does not store personal data, everything stays on your device and under your control. In the transparency-dashboard you can see which data your browser works with and what happens to it. You can always have a look at the transparency dashboard by yourself. Just click the Cliqz-Symbol in the top of your browser (blue circle with black arrow) and choose ‘transparency-dashboard’. Alternatively, type about:transparency in your browser bar and hit enter.

Cliqz offers the Ghostery anti-tracking tool as a free add-on for the Cliqz desktop browser for Windows, macOS and Linux. You can install Ghostery via the “Security” menu (“Extended Privacy Control”) in the browser settings. Then you will find a small ghost (“Ghosty”) next to the URL bar. A click on it shows you an overview of the trackers found on the opened web page, which can then be blocked individually or all together.

Unlike Cliqz’s anti-tracking, in Ghostery all scripts and elements are permitted by default. You must take action and manually determine which of the hidden services on the visited Website you want to block. To make the decision easier, Ghostery provides some background information about the tracking elements found.

A count badge on the Ghostery icon indicates how many tracking services are active on the current page. The value is usually different from the number displayed in the Control Center (Q-Menu) of Cliqz because Ghostery indicates the number of tracking scripts found, while Cliqz shows the number of tracking requests. After clicking on the Ghostery icon, you will see a list of the trackers found, sorted by categories such as advertising, website analytics, social media, audio/video player, comments or customer interactions. There you can customize the settings for the respective page. Only you have full control over your data. Here you can find more information about the Ghostery integration.

Cliqz is the world’s first browser with an integrated fast-search-engine. When you enter queries, you will see suggestions for websites, which suit your input and ideally give you the required information.

Our independent index suggests up to three websites in real-time, which are chosen because of their relevance. That way, Cliqz makes it completely unnecessary to visit search engine’s result pages when you’re merely doing a navigational search.

It is of course possible that your query does not match any relevant results in our quick-search-window. That’s no problem, though, because you can always us a conventional search engine as a supplement for deeper research. To do that, there’s nothing to do but to hit Enter after you typed your query into the browser bar – you’re probably used to that by other browsers you used.

We have received reports from users who had issues playing videos on the Cliqz desktop browser.

Please try the following trouble-shooting:
– Is your Flash Player up to date? (a program for streaming / playing multimedia content including videos, among others)
To download the latest version of Adobe Flash Player, visit https://get.adobe.com/flashplayer/.

– Is your Cliqz browser up to date?
To see what version of Cliqz you have on Windows, click on the menu icon in the top right corner of the browser window.

In the little window that opens, click on the questionmark icon “?” at the bottom (next to “Customize”). This will open a little menu that includes an item called “About Cliqz”. Click on it to see the current version of the browser, as well as further information.

On Mac, you can find the current version of Cliqz by clicking on the navigation item “Cliqz” in the top left corner of your screen. (Note: this is only visible, if Cliqz is open and the active program.) Next, select “About Cliqz”. This will open a little window with information including the current version number.

– Is the website not allowing you to watch videos with enabled Anti-Tracking?

Please try the following:

Open the Control Center over the upper-right corner next to the address bar (the blue circle with the black arrow)

Switch off the Anti-Tracking.

Warning: With this settings you are not protected against trackers anymore. Do not forget to switch the Anti-Tracking on again after watching the video.

– Is the website loading the videos through not secure connections?

HTTPS Everywhere is an extension that aims to make connections to websites secure automatically (when possible). Normally, connections to websites would be made with the unencrypted HTTP protocol. This makes it possible for attackers to listening on, or even manipulate, the connection. To prevent this, many website operators also offer an encrypted connection over HTTPS.

You can temporarily disable HTTPS Everywhere. Click on the Q-Menu (the blue circle with a black mouse pointer), and where it says ‘Prefer HTTPS’, toggle the button to ‘OFF’.

If the video is still not playing after all – please send us the URL to the video through the Support form.

While browsing in a Forget Tab, visited pages will not be saved to the computer’s history and thus cannot be found via the library or the history results in the search. For more comprehensive privacy, please open websites in a Forget window. This will ensure that the following data will not be stored on the computer:

History: Visited pages will not be saved to the computer’s history and thus cannot be found via the library or the history results in the search.

Cookies: Cookies store information about, for example, page settings, logins and data that is used for plugins like Adobe Flash Player. In Forget Mode this information is not saved.

Form fields and search box entries: Text entered into text boxes or search functions on websites is forgotten instantly.

Passwords: Newly entered passwords will not be remembered either.

Download list: You can download and save files just like in Normal Mode. However, files downloaded in Forget Mode will not show in the downloads menu.

By the way, the data listed can also be removed from the computer after visiting a specific website in Normal Mode via the functions “Reload in Forget Mode” or “Always load in Forget Mode”. If you have opened the respective website in a normal tab or window, you can right-click on its tab to open the tab-menu and select one of the options.

“Always load in Forget Mode” automatically deletes the data listed above for this domain from the computer. The next time you visit the website, Cliqz will automatically open it in Forget Mode.

“Reload in Forget Mode” will ask for a confirmation to remove the data belonging to this domain from the computer:

“Yes” will delete all the data such as history, cookies and temporary data. Note: if you reload the page, some temporary data might be saved.

Cliqz for mobile contains an integrated quick-search that allows you to go directly to your destination without any detours. In addition, we do not collect any personal data unlike other search engines. Thus, by using Cliqz you are protecting your online privacy.

“News” informs Cliqz users about the most important events of the day. All linked articles originate from respected and trustworthy news domains within the respective countries.

In order to determine the most relevant news for our users, we first collect and process all articles that were published by these sources, which we then compare among each other and form clusters around current events. The magnitude of these events, their presence on homepages of different news outlets and their time of publication results into a list of Top News, updated hourly to let you be on top of the news.

If you do not want to see news on the Cliqz Tab, you can deactivate them. To do so, open the general settings of the Cliqz app and turn off “Show news” in the Cliqz Tab section.

If you are looking for an APK file for our Android browser, you can find the respective download links for Android operating systems 5.0.2 and older, or all newer versions on our Cliqz for Android page.

Due to recent changes on the part of Firefox, on the basis of which Cliqz exists, it is unfortunately no longer possible for us to have our built-in quick search in Cliqz for Firefox. We also had to remove other features from the extension, such as our anti-tracking technology.

The good news is that you can always switch to Cliqz browser, which offers all these and other useful features. More information and the possibility to download Cliqz can be found at this link.

To avoid installing a virus, malware, or adware on your computer, make sure to download Cliqz only from trusted sources such as the Cliqz website, chip.de, Mozilla’s add-on page for the Firefox add-on and of course the Apple App Store and the Google Play Store for the mobile browser.

Please close and restart Firefox. If this does not solve the problem, remove the extension and repeat the installation. If you still experience a problem, please contact us. We will help you personally!

Cliqz for Firefox is optimized for usage in Germany and German language. You can try the extension in other languages and countries, but the quality of the website suggestions doesn’t reach the same level. Furthermore, some features such as smart Cliqz are missing.

We are working hard to support more countries and languages. Check back soon for updates.

Some Firefox add-ons affect the function of Cliqz. To ensure that Cliqz runs smoothly, you should deinstall or deactivate the following add-ons:

Add to Search Bar

AutoPager

British English Dictionary

DuckDuckGo Plus

Ecosia

InstantFox

Omnibar

Quick Search QuickDrag

Rikaichan Linkification

StumbleUpon

To deinstall or deactivate those add-ons, just open the Firefox menu (top right on your browser screen) and go to the “Add ons”.
If you notice further incompatibilities, please notify us via the feedback form above.

We look at every feedback and will improve Cliqz accordingly. To contact us, click the Cliqz icon on the right side of the Firefox address bar and select “feedback”. This opens a web form. Your input will be sent directly to us, including automatically generated information about the version of Cliqz, Firefox and the operating system that you are using.

Alternatively, you can also contact us by email. If you email us, please include the information about the version of Cliqz, Firefox and the operating system you are using (see below for an explanation of how to determine versions).

A fully funded start-up, Cliqz was able to focus on the development of our technologies and on increasing user satisfaction when starting out. Only recently we began building our business model “Cliqz Offers”.

“Cliqz Offers” is a new service aiming to provide users with selected offers that match specific current interests. The function is part of the browser and gets triggered by pre-defined conditions only. Certain search queries or website visits, for example, could prompt the function.

Unlike other similar services, the detection of user intents does not happen on external servers, but solely inside your browser. As a result, your data do not leave your computer and remain under your control.

The company is owned by Burda and Mozilla. Cliqz operates independently from other Burda units and does not exchange any data with them. Websites owned by Burda are not treated any differently from other websites (e.g. with respect to search ranking or anti-tracking). In February 2017 the Cliqz GmbH has acquired the Ghostery brand and Ghostery’s consumer operations.