Chief Operating Officer

Sobre la empresa

Importante plataforma web y móvil de mensajería

¿Qué vas a hacer?

The Chief Operating Officer will accept the challenge of lead operations in a scale up company that although has a great growth record. We need someone with experience, strategic, hands-on and tons of drive to everyday create a better company and be an active decision maker in our Management board.

Responsibilities:- Leading a team of specialists and over time, build a team according with the business needs.- Triage data, customer service complaints, and supply/demand into efficient routes and dispatch actions to be performed by field specialists.- Become an expert on the platform; display a deep understanding of its functionality, features, and impact for clients.- Ensure customer success team focus on customer centricity, ensuring they are maximizing company’s value; ensure a great client satisfaction level.- Analyze and look at data to identify trends and performance improvement opportunities that can impact the main KPIs of the business.- Train, measure, and correct the daily performance of operations specialists.- Troubleshoot, and fix potential logistics issues, or raise issues when necessary.- Build great relationships with functional leaders in the company (key stakeholders from Marketing and Technology teams)- Ensure a great work environment and motive your team to always thrive.

¿Qué estamos buscando?

- Bachelor's degree from a top-tier institution; advanced degree a plus.- 5+ years experience with operational roles and/or strategic consultancy. - Passion for smart-cities, new mobility, technology and for what the company is building.- Ability to navigate ambiguity and be comfortable with fast moving change.- Passionate and relentless about growth; you’re not deterred by setbacks and enjoy the process of building high-value relationships over time.- Detail-oriented and multi-tasking skills; able to effectively juggle multiple tasks/projects at once in a highly fluid work environment.- Leadership - A natural leader who always strives for excellence, calling out the little details when things aren’t executed correctly.- Analytical mindset - You use data to understand rider behavior and constantly test the limit of each assumption we know about operations, and optimize workflows with concrete data evidence.- Experience at a start-up (plus).