TPx Communications (formerly TelePacific)

Catalog Description

TPx is the nation’s premier Managed Services Carrier, delivering unified communications, managed IT and network connectivity to 80,000 customer locations across the country. Nearly two decades of proven, industry leading customer service focus embedded deep in our corporate DNA has powered more than 15 years of uninterrupted growth for TPx – all driven by earned referral, not advertising. We’ve evolved as technologies and marketplaces began to change so that we could always be there for our customers, able to put together the comprehensive solutions they needed, with guaranteed performance, so that they could compete, grow and focus on managing their businesses, confident that we were there for them.

As part of a commitment to delivering a Best-in-Class customer and partner experience, TPx will meet or exceed customer-negotiated due dates for installations or pay a $500 penalty to the partner involved.

In addition, TPx will be asking our customers to give us a performance grade after every installation — which we will share with our sales partners in a monthly report card. Our goal is to achieve all As on our report cards. It's all part of our top-down channel commitment, with support for a channel-first strategy for our national expansion.

For full terms and conditions of our install guarantee, contact your channel manager.

Please note that for an order to
be eligible for a SPIF, it must be placed with your assigned Agent Manager. To
ensure timely processing, there can be no exceptions.

Happy Selling!

">

We made several updates to our SPIF structure this month. Like
giving out 5-year UCx scholarships. We upped the ante to a 5X bonus if you can
deliver a half-decade UCx commitment. This April
SPIF flyer details how you can make additional money on our managed
services — no matter where your customers are located.

Please note that for an order to
be eligible for a SPIF, it must be placed with your assigned Agent Manager. To
ensure timely processing, there can be no exceptions.

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05/07/2018 13:30:54 May SPIF flyer details all of the current SPIFs. Please note that for an order to be eligible for a SPIF, it must be placed with your assigned Agent Manager. To ensure timely processing, there can be no exceptions.
Happy selling!">

Last month, we introduced our 5X UCx SPIF for 5-year contracts. This month we've added a new feature to help you close those 5-year sales. Anytime after two years, your customer can provide us with a written quote from another service provider for a lower monthly charge. If we can't match or beat it, they can nullify the last three years of their commitment.

This May SPIF flyer details all of the current SPIFs. Please note that for an order to be eligible for a SPIF, it must be placed with your assigned Agent Manager. To ensure timely processing, there can be no exceptions.
Happy selling!

Most of today’s chatter about hosted unified communications (UC) centers on the menu of tools it serves up for communicating and collaborating easier and faster. And it should – UC rolls many valuable functions into a single app for both mobile and desktop use that can boost everything from employee and customer satisfaction to raw productivity. These integrations – conferencing, availability indication, chat, desktop sharing and file sharing, to name just a few – are so appealing that the core meat-and-potatoes functionality is often overlooked: The right hosted UC platform can deliver a powerful, flexible and incredibly reliable phone system.

A solid UC platform starts with high-definition (HD) voice for clarity and layers in a long list of PBX features, including auto attendant, custom music on hold, hunt groups, meet-me conferencing, call recording, voicemail transcription and CRM integration, among others.

Hosted UC does this at a fraction of the cost of an equivalent premises-based UC system and “auto-evolves” via updates in the background. That’s a huge advantage over on-premises systems that require annual maintenance fees or expensive upgrades to keep them current. And unlike the complex traditional phone systems that sit in a closet, hosted UC requires very little IT support or training to administer, freeing up your team to take on more strategic initiatives.

Of course, none of this matters if your phones go down. Reliability and redundancy are key to the success of any hosted UC deployment. TPx’s UCx platform leverages application servers running enterprise-grade UC software in SSAE 18 datacenters. This hosted environment integrates our customers’ traffic and performs PBX and other UC functions in the cloud. Since TPx engineers relied upon leading-edge technology throughout, we’re able to back our UCx offering with an industry-best, 100-percent network uptime guarantee.

So, if your building suffers from a flood or other disaster that knocks out power for miles around, the distributed nature of the UCx service means that your communications infrastructure can still be available. Since UCx resides on the TPx network and not on your premises, it’s easy to redirect calls to alternate locations or devices. Employees could even work from home in a pinch because they can communicate and access all the information they need from virtually anywhere.

Regardless of which UC system you use, it’s important to remember that your phones are your lifeline. Yes, apps and value-adds are important – at TPx we have loaded our offering with the latest-and-greatest of all of them – but the most important aspect of any UC deployment is reliability. And that’s especially true today. Forecasts tell us that more frequent floods, fires, hurricanes and other complications are part of our “new normal.” Make sure your UC system can stand up to the tests of these new realities.

">

Most of today’s chatter about hosted unified communications (UC) centers on the menu of tools it serves up for communicating and collaborating easier and faster. And it should – UC rolls many valuable functions into a single app for both mobile and desktop use that can boost everything from employee and customer satisfaction to raw productivity. These integrations – conferencing, availability indication, chat, desktop sharing and file sharing, to name just a few – are so appealing that the core meat-and-potatoes functionality is often overlooked: The right hosted UC platform can deliver a powerful, flexible and incredibly reliable phone system.

A solid UC platform starts with high-definition (HD) voice for clarity and layers in a long list of PBX features, including auto attendant, custom music on hold, hunt groups, meet-me conferencing, call recording, voicemail transcription and CRM integration, among others.

Hosted UC does this at a fraction of the cost of an equivalent premises-based UC system and “auto-evolves” via updates in the background. That’s a huge advantage over on-premises systems that require annual maintenance fees or expensive upgrades to keep them current. And unlike the complex traditional phone systems that sit in a closet, hosted UC requires very little IT support or training to administer, freeing up your team to take on more strategic initiatives.

Of course, none of this matters if your phones go down. Reliability and redundancy are key to the success of any hosted UC deployment. TPx’s UCx platform leverages application servers running enterprise-grade UC software in SSAE 18 datacenters. This hosted environment integrates our customers’ traffic and performs PBX and other UC functions in the cloud. Since TPx engineers relied upon leading-edge technology throughout, we’re able to back our UCx offering with an industry-best, 100-percent network uptime guarantee.

So, if your building suffers from a flood or other disaster that knocks out power for miles around, the distributed nature of the UCx service means that your communications infrastructure can still be available. Since UCx resides on the TPx network and not on your premises, it’s easy to redirect calls to alternate locations or devices. Employees could even work from home in a pinch because they can communicate and access all the information they need from virtually anywhere.

Regardless of which UC system you use, it’s important to remember that your phones are your lifeline. Yes, apps and value-adds are important – at TPx we have loaded our offering with the latest-and-greatest of all of them – but the most important aspect of any UC deployment is reliability. And that’s especially true today. Forecasts tell us that more frequent floods, fires, hurricanes and other complications are part of our “new normal.” Make sure your UC system can stand up to the tests of these new realities.

It’s every business owner’s nightmare: You go to work, flip on your computer, and are greeted by a red warning screen trying to extort you into paying ransom in Bitcoin to unnamed shadowy figures hidden somewhere in the Dark Web. Frankly, unless you have advanced security in place, you shouldn’t be too surprised: Ransomware is on the rise, and has been for the past 18 months.

However, not all ransomware is created equal. In 2018 we’re seeing cybercriminals employing new tactics, rolling out new functionality, and aiming at new targets. Ransomware is evolving, and every business, large or small, needs to be aware of this shifting threat landscape.

Let us not forget that cybercriminals consider what they do to be a job. These aren’t 18-year-old script kiddies wearing hoodies and living on Doritos and Red Bull in their parents’ basements. They’re organized. They think about business models: ransomware as-a-service offers a lot of upside if you’re a black hat type. They are, above all, disciplined. They wake up in the morning, work long hours, and put a lot of effort into differentiating their tactics and their code in order to return as large of a profit as possible. Believe it or not, they even offer customer service and support! Most ransomware offerings on underground forums try to differentiate with a help desk function. In short, they believe themselves to be entrepreneurs, and just like legitimate business owners with a passion for their work, they hit it hard every day in an effort to be the best at what they do.

The result of this ongoing dedication is a level of innovation that shouldn’t be discounted. A critical component of staying ahead of the threat is to understand it in the first place. Here are five emerging ransomware trends to be aware of as we go forward:

1. Internet of Things (IoT) in the Sights

Cybercriminals are upping their game in 2018 to drive profits, and that means targeting IoT systems and mission-critical point-of-sale systems. According to Forrester Research, because chip-and-PIN cards and end-to-end encryption are making it harder for hackers to lift credit-card information the old-fashioned way (i.e., using malware to scrape data), attackers will instead look to extortion to make money from retail targets. To avoid having their entire payment apparatus locked down, retail businesses should focus their efforts on plugging the gaps exposed by default passwords, weak encryption implementations, and inadequate patching/remediation capabilities.

2. Targeting for Fun and Profit

Ransomware is becoming more targeted. It not only looks for certain file types, but also is taking aim at specific types of companies, such as law firms, healthcare providers, and tax preparers. Security researchers have flagged this evolution as an important change on the threat horizon from the “spray-and-pray” attacks most businesses are used to. Criminals have developed ransomware that targets databases, and can make small tweaks to their code to target critical proprietary files such as AutoCAD designs. The importance of this? A focused targeting of extensions means that ransomware attacks are more likely to succeed against legacy antivirus solutions. We can expect their frequency and severity to also increase.

3. Ransomware that Destroys Instead of Encrypting

Ransomware locks down files and demands payment in response for a de-encryption key. But some bugs are not what they seem. One example is a new malware called Ordinypt, which bills itself as ransomware. However, the code is really a wiper, with apparent twin motives of financial gain as well as disrupting business operations. Once an unwitting victim opens a malicious email attachment, the malware infects a victim’s machine, making files inaccessible, and then requests a ransom for recovering them, as is typical. Yet unbeknownst to the target, the files are actually destroyed, not encrypted, and the attackers have no code for “unlocking” them, even if victims pay up.

4. Necurs Never Sleeps

The Necurs botnet is one of the most omnipresent scourges on the cyber-front, believed to control more than 6 million zombie machines that have been enslaved to send out spam emails. Its scale is immense: It can average volumes in excess of 30 million emails per day, all aimed at spreading fraud and malware, including ransomware. Late last year, for instance, Necurs sent the Scarab ransomware to 12.5 million email addresses in just the first four hours of a massive campaign. It’s important to note that using large botnets like Necurs can give smaller ransomware actors the global reach they need to punch above their weight—making attacks much more prevalent.

5. Fooling Cloud Apps Like Child’s Play

Ransomware is also evolving for the cloud era. A new strain of Gojdue ransomware, dubbed ShurL0ckr, manages to evade being flagged by two well-known cloud platforms with built-in malware protection, Google Drive and Microsoft Office 365 – and it’s not alone in that capability. Increasingly, ransomware is being tailored to evade detection in cloud environments.

Don’t Be a Victim

All it takes is one employee clicking on the wrong email attachment for an infection to occur. To protect yourself, make sure you’ve backed up your systems and tested your ability to recover data in the event of a ransomware attack: Paying the ransom is not an option you want to take given there’s no guarantee you can trust the cybercriminal to release your systems and data. Also, many businesses are targets of multiple attacks—and those known to pay up will be among the first retargeted.

The better strategy is to make sure you’re protected in the first place. TPx offers a full suite of managed IT and business continuity services to help you protect your data and systems. We stay on top of the latest ransomware trends to deliver the latest detection, mitigation and prevention capabilities – all backed up by a state-of-the-art security operations center (SOC) staffed by a team of security analysts with deep military and intelligence backgrounds.

Contact your TPx Channel Manager today for details on how we can help you protect your customers' network against ransomware and other malware attacks.

">

It’s every business owner’s nightmare: You go to work, flip on your computer, and are greeted by a red warning screen trying to extort you into paying ransom in Bitcoin to unnamed shadowy figures hidden somewhere in the Dark Web. Frankly, unless you have advanced security in place, you shouldn’t be too surprised: Ransomware is on the rise, and has been for the past 18 months.

However, not all ransomware is created equal. In 2018 we’re seeing cybercriminals employing new tactics, rolling out new functionality, and aiming at new targets. Ransomware is evolving, and every business, large or small, needs to be aware of this shifting threat landscape.

Let us not forget that cybercriminals consider what they do to be a job. These aren’t 18-year-old script kiddies wearing hoodies and living on Doritos and Red Bull in their parents’ basements. They’re organized. They think about business models: ransomware as-a-service offers a lot of upside if you’re a black hat type. They are, above all, disciplined. They wake up in the morning, work long hours, and put a lot of effort into differentiating their tactics and their code in order to return as large of a profit as possible. Believe it or not, they even offer customer service and support! Most ransomware offerings on underground forums try to differentiate with a help desk function. In short, they believe themselves to be entrepreneurs, and just like legitimate business owners with a passion for their work, they hit it hard every day in an effort to be the best at what they do.

The result of this ongoing dedication is a level of innovation that shouldn’t be discounted. A critical component of staying ahead of the threat is to understand it in the first place. Here are five emerging ransomware trends to be aware of as we go forward:

1. Internet of Things (IoT) in the Sights

Cybercriminals are upping their game in 2018 to drive profits, and that means targeting IoT systems and mission-critical point-of-sale systems. According to Forrester Research, because chip-and-PIN cards and end-to-end encryption are making it harder for hackers to lift credit-card information the old-fashioned way (i.e., using malware to scrape data), attackers will instead look to extortion to make money from retail targets. To avoid having their entire payment apparatus locked down, retail businesses should focus their efforts on plugging the gaps exposed by default passwords, weak encryption implementations, and inadequate patching/remediation capabilities.

2. Targeting for Fun and Profit

Ransomware is becoming more targeted. It not only looks for certain file types, but also is taking aim at specific types of companies, such as law firms, healthcare providers, and tax preparers. Security researchers have flagged this evolution as an important change on the threat horizon from the “spray-and-pray” attacks most businesses are used to. Criminals have developed ransomware that targets databases, and can make small tweaks to their code to target critical proprietary files such as AutoCAD designs. The importance of this? A focused targeting of extensions means that ransomware attacks are more likely to succeed against legacy antivirus solutions. We can expect their frequency and severity to also increase.

3. Ransomware that Destroys Instead of Encrypting

Ransomware locks down files and demands payment in response for a de-encryption key. But some bugs are not what they seem. One example is a new malware called Ordinypt, which bills itself as ransomware. However, the code is really a wiper, with apparent twin motives of financial gain as well as disrupting business operations. Once an unwitting victim opens a malicious email attachment, the malware infects a victim’s machine, making files inaccessible, and then requests a ransom for recovering them, as is typical. Yet unbeknownst to the target, the files are actually destroyed, not encrypted, and the attackers have no code for “unlocking” them, even if victims pay up.

4. Necurs Never Sleeps

The Necurs botnet is one of the most omnipresent scourges on the cyber-front, believed to control more than 6 million zombie machines that have been enslaved to send out spam emails. Its scale is immense: It can average volumes in excess of 30 million emails per day, all aimed at spreading fraud and malware, including ransomware. Late last year, for instance, Necurs sent the Scarab ransomware to 12.5 million email addresses in just the first four hours of a massive campaign. It’s important to note that using large botnets like Necurs can give smaller ransomware actors the global reach they need to punch above their weight—making attacks much more prevalent.

5. Fooling Cloud Apps Like Child’s Play

Ransomware is also evolving for the cloud era. A new strain of Gojdue ransomware, dubbed ShurL0ckr, manages to evade being flagged by two well-known cloud platforms with built-in malware protection, Google Drive and Microsoft Office 365 – and it’s not alone in that capability. Increasingly, ransomware is being tailored to evade detection in cloud environments.

Don’t Be a Victim

All it takes is one employee clicking on the wrong email attachment for an infection to occur. To protect yourself, make sure you’ve backed up your systems and tested your ability to recover data in the event of a ransomware attack: Paying the ransom is not an option you want to take given there’s no guarantee you can trust the cybercriminal to release your systems and data. Also, many businesses are targets of multiple attacks—and those known to pay up will be among the first retargeted.

The better strategy is to make sure you’re protected in the first place. TPx offers a full suite of managed IT and business continuity services to help you protect your data and systems. We stay on top of the latest ransomware trends to deliver the latest detection, mitigation and prevention capabilities – all backed up by a state-of-the-art security operations center (SOC) staffed by a team of security analysts with deep military and intelligence backgrounds.

Contact your TPx Channel Manager today for details on how we can help you protect your customers' network against ransomware and other malware attacks.

Please note that for an order to be eligible for a SPIF, it must be placed with your assigned Agent Manager. To ensure timely processing, there can be no exceptions.

Happy selling!
The TPx Channel Team

">

Getting your March Madness bracket right is about one in a billion. Your odds here are much better. This March SPIF flyer details how you can make additional money on our managed services — no matter where your customers are located.

Please note that for an order to be eligible for a SPIF, it must be placed with your assigned Agent Manager. To ensure timely processing, there can be no exceptions.

Please note that for an order to
be eligible for a SPIF, it must be placed with your assigned Agent Manager. To
ensure timely processing, there can be no exceptions.

Happy selling!

">

It's that time again — chocolates, flowers, diamonds — and a host
of special bonuses to help pay for all of Cupid's wares. This February
SPIF flyer details how you can make additional money on our managed
services — no matter where your customers are located.

Please note that for an order to
be eligible for a SPIF, it must be placed with your assigned Agent Manager. To
ensure timely processing, there can be no exceptions.

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01/22/2018 21:21:09 You're starting off 2018 with a clean slate. But we're bringing back all the great bonus offers from last year — 4G LTE Primary, UCx, and a host of other SPIFs. This January SPIF flyer details how you can make additional money on this and other managed services — no matter where your customers are located.Please note that for an order to be eligible for a SPIF, it must be placed with your assigned Agent Manager. To ensure timely processing, there can be no exceptions.Happy selling!

The TPx Channel Team

">

You're starting off 2018 with a clean slate. But we're bringing back all the great bonus offers from last year — 4G LTE Primary, UCx, and a host of other SPIFs. This January SPIF flyer details how you can make additional money on this and other managed services — no matter where your customers are located.Please note that for an order to be eligible for a SPIF, it must be placed with your assigned Agent Manager. To ensure timely processing, there can be no exceptions.Happy selling!

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01/22/2018 21:17:35 TPx is always adding new features and
solutions. National connectivity with our Ethernet Transport or Managed
WAN Powered by SD-WAN for OTT or HSIA and combine with Hosted Unified Communications
(UCx) or SIP Trunking (SmartVoice). And we are soon launching a new
Managed Firewall solution. See What's Hot for Q2 2018!

">

TPx is always adding new features and
solutions. National connectivity with our Ethernet Transport or Managed
WAN Powered by SD-WAN for OTT or HSIA and combine with Hosted Unified Communications
(UCx) or SIP Trunking (SmartVoice). And we are soon launching a new
Managed Firewall solution. See What's Hot for Q2 2018!

Deployed an MSR with an MPLS profile at the initial remote site (andsubsequent locations). Forward Error Correction in the MSR recovereddropped packets and improved voice quality. Agent was able to start with a single solution and grow it into a more complex offering with additional revenue and a more satisfied client

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08/08/2017 22:34:19 In today’s hyper-connected world, customers need a more efficient way to stay in touch with the people who matter most to their business. TelePacific’s Unified Communications platform,UCx, will energize your customers with interaction, collaboration,connection and enhanced productivity. UCx will bring many benefits to your customer's business.

This brochure provides an overview of the feature and functionalities of our Unified Communications solution. It also briefly explains TelePacific's Ethernet Ecosystem and our ability to provide "other the top" with QoS via SD-WAN managed services router.

Great customer facing document!

">

In today’s hyper-connected world, customers need a more efficient way to stay in touch with the people who matter most to their business. TelePacific’s Unified Communications platform,UCx, will energize your customers with interaction, collaboration,connection and enhanced productivity. UCx will bring many benefits to your customer's business.

This brochure provides an overview of the feature and functionalities of our Unified Communications solution. It also briefly explains TelePacific's Ethernet Ecosystem and our ability to provide "other the top" with QoS via SD-WAN managed services router.