Orbitz.com Complaint

Orbitz - Reservation

The Orbitz service rep cancelled my reservations made 9/11/2016 as requested and made new reservations on 9/12/2016 to take advantage of a price reduction in fare. The agent made a mistake and changed the departure date from 1/28/2017 as posted on my original reservation to a date of 12/28/2016. The date change was not authorized by me. "Michael" in corporate took my complaint and checked the transaction history. He acknowledged that Orbitz had made a mistake and said they would rebook the flight for the correct date without any charges. The reservation was never made. After 48 hours I called sercie center and it was answered in India where "Veejay" who said he was a corporate manger denied Orbitz responsibility and refused to compensate me with new reervations for the correct date. My cruis from My destination in Miami departs in 5 days and I do not have a flight for which I paid.