About Ticketing

So I'm trying to setup an issue tracking system for my users so
that if they're having any IT-related issue, they can submit a
ticket and I can follow up. It seems like I have to create an
account for every user in order for them to be able to log a ticket
in the system. Is there a simple link they can email instead of
having individual logins for submitting tickets?

Users would need Lighthouse user profiles to email into a
project. You might take a look at Tender (tenderapp.com) which is
built more for customer service and allows for anon/non logged
users submit issues via email.