How to answer scenario interview questions

There are a many different types of questions that can be asked at an interview, from traditional questions such as: ‘Why did you apply for this job?’ to behavioural questions such as: ‘Can you give me an example of a time you have worked effectively in a team?’

Sometimes you may be asked scenario questions, which are similar to behavioural questions. However instead of asking you to discuss a past experience you’re presented with a hypothetical situation. An example of this type of question is: ‘What would you do if you were dealing with a difficult telephone conversation with a client/customer?’

Watch the video below as Careers Adviser, Suzanne Ball, explains the best way to deal with scenario interview questions.

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