Survey Confirms Enable Meets Participants’ Needs

“My family member loves it here. Staff are great. Many of his activities are outside the home. Staff are super vigilant…We are very happy with Enable!” – 2017 Consumer Satisfaction Survey Respondent

Results of the 2017 Consumer Satisfaction Survey were overwhelmingly positive. Overall, 96 percent of respondents are satisfied with Enable’s services. “The survey collects valuable data about Enable services,” said Louis Moserowitz, Enable’s Director of Quality Assurance. “Interested parties, including those seeking services from Enable, can view stakeholder satisfaction. This is an additional avenue for consumers, families and guardians to express their views. The results guide Enable staff in improving programs and ensures that service delivery reflects individual choice.”

Enable thanks our Direct Care Professionals for the outstanding work they do with our program participants.

The aggregated data from consumers, their families, and guardians:

96% of day services consumers expressed satisfaction

100% of families or guardians of day services consumers expressed satisfaction

100% percent of consumers receiving In Home personal assistance, self-directed, and supported living services expressed satisfaction

95% of respite services consumers expressed satisfaction

100% of participants in the Mercer County State Wide Respite program expressed satisfaction

94% of residential consumers expressed satisfaction

94% of families or guardians of residential consumers expressed satisfaction

47% of consumers, families and guardians responded to the survey

Enable’s Quality Assurance (QA) Department conducts the survey annually. Consumers, their families, and guardians received the survey questionnaires through the mail. Enable’s QA specialist provided one-on-one assistance to any consumers who needed help. Forty seven percent of the consumers, families and guardians who received the 2017 survey responded — a 13% increase over 2016. Respondents expressed the desire to be more involved in the community.

Enable is preparing a performance improvement plan to address any areas that need improvement. In addition to striving to improve overall satisfaction, In order to increase the response rate in 2018, Enable will continue to increase consumers’ accessibility to, and use of, formal processes for providing feedback, including the use of various interfaces.