Bears4U Customer Support

Bears4U Customer Support

Order Tracking

Use this form to check progress of your order

Order Ref

Delivery Post Code

Delivery Country *

FAQ's

Below is a list of possible answers to any questions that you may have. If there is NO suitable answer or explanation, or you need to contact us, then please feel free to do so. If your question requires a reply, we will do our upmost to reply within 24 hours.You can use the Contact form here or call 07483 828271 Mon - Thu 9am - 5pm Fri 9am - 1pm

Q. When will I receive my bear?A. This depends on your location and which postal service you have selected. More details can be found here for European and Worldwide delivery times, more details can be found here

Q. How will my Bear be packed?A. All Bears will be packed in a plain cardboard box lined with tissue paper and sealed with tape. An address and returns label will be attached along with the neccessary recorded/special delivery label. Prior to packing, Bears are gift wrapped in cellophane, with matching ribbon and your Free gift card attached. Bears ordered with a Bear Bag are placed within the Bear Bag and then packaged for delivery. Multiple Orders for the same delivery address may be split depending on the size and number of bears.

Q. Can I just purchase Teddy Bear clothing without a Bear?A. No.

Q. How Big are the Bears?A. All bears are shown with their sizes in inches(in) and centimetres(cm). Some Bears are measured from the bottom of their left foot(paw) to the tip of their right paw(arm), others are measured whilst sitting. All Measurements quoted are supplied by the bear manufacturer and are approximate. We categorise our bears, purely for your guidance - Small, Medium, Large, X-Large, Jumbo etc. Please Note that Bear manufacturers have differening ways of measuring their Bears.

Q. What is the size/style of text used to personalise my bear?A. The size and style of text is determined by several factors.
1 - Number of characters required.
2 - The Item of Bears clothing selected &
3 - whether an embroidered design is also required with the TextAs guidance, the more text you require the smaller the text will be.

Q. I can't fit the message I want on my Bear, Can I have more text?A. Because of the individual characteristics of each personalised teddy bear, the number of characters available has been set to that particular item of clothing and size of teddy bear. If you require 'more' characters, please contact us with your requirements, so we can 'test' the layout and appearance of your request and advise accordingly.

Q. Where do I add my Gift Card Message?A. Once you have added a product to your shopping basket, there will be a link underneath each product that you have added, click the link 'add a gift card message', this will open up a dialog box and you can type your free gift card message details here. You can have free gift card and message for each product that you order.

Q. What if I make a mistakeA. You can update, amend or change your Order BEFORE you click the final payment submit button. Once your order has been received by us(approx 30 seconds after you have paid) and you realise that you have made a mistake then, please contact us IMMEDIATELY by email or phone(during office hours). We will endeavour to amend this. If your order has been processed, then there is a minimum charge of £5.99 to cover the costs of a 'spoiled item'

Q. What if we make a mistakeA. If we make a mistake, then we will replace the item(s) free of charge, as soon as possible.

Q. The question I have, is not listed here?A. You can contact us (Mon-Thurs 9am-5pm or Fri 9am-1pm) via Telephone 07483 828271 or use the contact form here or email us at support@bears4u.co.uk (anytime)

Contact Us Details : Phone, Mail or Email

Ordering Tips

If ordering a personalised product please check your spellings and grammar before submitting your order. Please Check that Names and Dates are correct. Use Capital Letters where neccessary. When selecting a thread colour, select colours that will stand out or co-ordinate with the item of Teddy Bear clothing you have chosen. If your message can be said in fewer words, then do so. More characters does mean slightly smaller text.

Make sure that your Delivery details are correct and a valid Post Code is supplied.If you are ordering a Teddy Bear for a 'surprise gift'. Please check that the recipient will be available to sign for it or that adequate arrangements for accepting delivery is made.
Use the links provided on our site. Try to avoid using the 'Back' button, if you get lost then you can always click the Bears4U Logo at the top and bottom of each page and this will take you to our home page.

Payment

You can Securely order Online using your Debit or Credit Card or a Paypal Account. We use upto 256bit secure sockets layer (SSL) Encryption. This ensures that your details are encrypted, safe and secure. We accept Visa Debit, Visa Credit, Mastercard Credit and Debit cards, Maestro and Solo Cards. Your card may be eligible or enrolled in Verified by Visa or MasterCard SecureCode payer authentication programs. If you prefer, you can also pay by using your Paypal Account.We are a PCI DSS Compliant business and our site is protected by Trustwave Trusted commerce program.

Shop Safe, Shop Secure

Recycling and WEEE regulations

Bears4U sells and distributes Teddy Bears and Gifts that are regulated under the Waste Electrical and Electronic Equipment Regulation 2006. This regulation covers the careful disposal of your old electrical equipment including batteries. If you have old electrical equipment that was originally purchased from Bears4U or you are purchasing a New 'like for like' product, you can return your old electrical product to us for recycling. When returning the goods Please mark the package WEEE Returns and post to the address below, enclosing your old electrical goods and your Name and Address.WEEE Returns (Bears4U)
13 The Close
Queens Walk
Thornton-Cleveleys
Lancashire
FY5 1JX
Alternatively contact your local council to find your nearest recycling centre

All new electrical and electronic equipment that we sell can be recycled! You can tell this because all products that can be recycled carry the 'crossed out wheeled bin symbol' like this one

The Benefits of recyclingLike a lot of companies, Bears4U knows that it is better and greener for the environment that all electrical goods can be carefully disposed or recycle. The toxins that are contained within electrical products are extremely harmful on:

the natural habitat

wildlife

your health

populated areas and communities where water and soil is polluted

In order to protect the environment, we encourage you and others to recycle.
This benefits and saves natural resources and reduces the environmental and health risks associated with sending waste electrical goods to landfill.

New Products

You can Securely order Online using your Debit or Credit Card or a Paypal Account. We use upto 256bit secure sockets layer (SSL) Encryption. This ensures that your details are encrypted, safe and secure.

Customer Reviews

Read our Customer Reviews and Comments. Read honest opinions about Bears4U. We are judged on Service, Quality and Value for Money. Our reviews are collected, monitored and independantly verified by Freeindex. go

Delivery Info

Standard UK Delivery is Free on All Orders. There is No Minimum order and we despatch within 48 hours. Guaranteed Named Day and Saturday Delivery available. We deliver to Europe and Rest of the World. go

Customer Service

If you need some advice, have a question or got a problem, then, we are here to help. If our FAQs doesn't solve your problem, then you can always drop us an email or if you prefer, give us a call. go

Terms/FAQ's

Please take a moment to read our Terms and Conditions including our Privacy Policy, Product Safety, Returns and Cancellation procedure. Got a Question? then you can also view our FAQs or submit your own. go

Order Status & Tracking

Track and check the status of your Order. Once received, your Order goes though a series of processes, Check where it's at? Once despatched you can check exactly where your order is? (subject to delivery service) go

Support

Delivery

Standard UK Delivery is Free on All Orders. There is No Minimum order and we despatch within 48 hours. Guaranteed Named Day and Saturday Delivery available. We deliver to Europe and Rest of the World. go

Desktop, Tablet and Mobile

Bears4U is NOW available across all platforms, whether its in the comfort of your own home or on the go Bears4U is with you all the time!