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You can also browse our comprehensive help section available 24/7 where you'll find solutions to a wide variety of queries ranging from order and delivery issues, to returns and warranty enquiries.

For pre or post sales technical advice on all products other than those that are BT branded, it's always best to contact the manufacturer directly.

Complaints Procedure:
If you have already contacted our customer services team but feel that your issue remains unresolved please email csmanager@shop.bt.com and a member of our Customer Services Management team will respond to your email the next working day.