The 5 D’s of Dysfunctional KPIs

This paper details those five D’s of dysfunctional KPIs, and contains a section on how to measure quality. Since many organizations do not have a clear delineation between metrics and KPIs, guidelines for determining metrics and KPIs are also provided. Detailed steps show how to fix the five D’s, and the seven steps to KPI success are outlined so that you can have a checklist for creating your own KPIs. Working Definition for Big Data.

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