Tag Archives: Guest Service

There was a special guest chef scheduled to visit The Ritz-Carlton, Bangalore. Ladies and gentlemen stood waiting and provided a resounding applause for the guest as he walked in. As he barely overcame his surprise, a tumbling cascade of fresh rose petals came raining from above as he looked up to see his photograph featured […] →

Leaving a child off for college is a difficult time for any parent, especially when it’s for the first time. Dana Freeman, a mother of a new George Washington University student, took to Twitter to jokingly share her sadness. “If you see me around town this weekend crying like a baby, it’s because I am […] →

Losing a stuffed animal is a traumatic experience for any young child. Fortunately for some lucky children staying at the Residence Inn Central Park, owned by G. Holdings and managed by Interstate Hotels and Resorts, their story had a happy ending. Luisa, a housekeeper at the property, had met the family during their stay and […] →

Sheraton’s #GoBeyond campaign highlights the actions of associates who go above and beyond for their customers and their colleagues. Their 14th story in this campaign features Piotr Żmuda, a bellboy at the Sheraton Grand Krakow. Piotr has worked at the Sheraton Grand Krakow for six years. Knowing a desk job was not for him, Piotr […] →

The Sheraton LaGuardia East Hotel (owned by Wigan Holding Company, managed by Flushing Center Management) recently received a note from a guest thanking the entire hotel, but particularly Eduardo and Alfred of the engineering team. Due to the health condition of the author’s wife, they must travel with their own wheelchair. When they picked it […] →

Sheraton’s #GoBeyond campaign highlights the actions of associates who go above and beyond for their customers and their colleagues. Their 13th story in this campaign features AL Balushi Saleh, a concierge at the Sheraton Oman Hotel. Saleh prides himself on providing guest recommendations based on his own first-hand experiences. He’s always looking for new places […] →

Sheraton’s #GoBeyond campaign highlights the actions of associates who go above and beyond for their customers and their colleagues. Their 12th story in this campaign features Timoci Buli (known as Jim) in maintenance at the Sheraton Resort & Spa Tokoriki Island. A property doesn’t run without a dedicated maintenance staff. Jim has been performing maintenance […] →

Sheraton’s #GoBeyond campaign highlights the actions of associates who go above and beyond for their customers and their colleagues. Their 11th story in this campaign features Adriana Gawina, a Group & Events Coordinator / Wedding Champion at the Sheraton Grand Krakow. While Adriana plans many types of events, her favorites are weddings. She loves meeting […] →

When you’re traveling, the last thing you want is to get sick. A frequent business guest of The Westin Santa Fe, Mexico City unfortunately came down with a stomach bug during his stay. Upon hearing about his illness, the property’s fabulous team of associates brought him chamomile tea and a special in-room menu to help […] →

Sheraton’s #GoBeyond campaign highlights the actions of associates who go above and beyond for their customers and their colleagues. Their tenth story in this campaign features Darshani Mudyanselage, a Lifeguard at the Sheraton Oman Hotel. Darshani, originally from Sri Lanka, has been with the Sheraton Oman as a lifeguard for about 6 months. Her move to […] →