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mikebrown84uk

43

Nice environment and hotel - but room for improvements

We stayed for 2 nights as we were attending a nearby wedding. It was an interesting stay, with it's downsides - but the things that went wrong were rectified swiftly and quickly by the amazing staff here.
At 65 a night for the golf view, we were happy to find a wonderful view down the fairway of the first hole of the course, the grounds are simply beautiful. As someone has stated, it is in a kind of trading estate, but even staying midweek we did not see any negative effects of this.
The room itself was clean, but dated. We found single pane windows, no black-out blinds or curtains, the TV is tiny and no mini-fridge or safe. The bathroom is also a bit dated but everything functioned as you would expect. The room was only there for us to get our heads down.
The pool and sauna etc was clean, warm and with towels provided it was nice to relax there. The driving range was also well priced and a nice way to spend an evening with friends.
I was surprised the bar shut at 11pm, even for hotel guests, and with no shops in a walk-able distance, you might want to BYOB.
The bed was OK, nothing special, but comfortable enough and we had a good sleep on our first night. However, we soon found the downside of having a golf view room - and that is...We stayed for 2 nights as we were attending a nearby wedding. It was an interesting stay, with it's downsides - but the things that went wrong were rectified swiftly and quickly by the amazing staff here.

At 65 a night for the golf view, we were happy to find a wonderful view down the fairway of the first hole of the course, the grounds are simply beautiful. As someone has stated, it is in a kind of trading estate, but even staying midweek we did not see any negative effects of this.

The room itself was clean, but dated. We found single pane windows, no black-out blinds or curtains, the TV is tiny and no mini-fridge or safe. The bathroom is also a bit dated but everything functioned as you would expect. The room was only there for us to get our heads down.

The pool and sauna etc was clean, warm and with towels provided it was nice to relax there. The driving range was also well priced and a nice way to spend an evening with friends.

I was surprised the bar shut at 11pm, even for hotel guests, and with no shops in a walk-able distance, you might want to BYOB.

The bed was OK, nothing special, but comfortable enough and we had a good sleep on our first night. However, we soon found the downside of having a golf view room - and that is the huge golf course lawnmowers starting up at 7am on the green nearest our room (20-30 feet away) and that's it - we were awake 2 hours before our alarm went off. We phoned down to reception and Alex (who is awesome!) apologised and made sure it would not happen the following morning.

After the wedding, we got back at about 1am to the hotel and went to bed....to then be woken at 7:15am by the lawnmower. We were both awake, slightly bleary eyed and obviously not happy so another phone call to reception to speak to Alex again.

About an hour later, Alex phoned our room again to apologise once again and she compensated one of our nights stay - Thank you :-) This is how you do customer service!

We checked out just before 11 and were told we could still use all facilities so we hit the pool to get ready for our drive home.

I have rated 4 stars as the room was a 3 but the staff pushed this up as I would rate them a 5 - especially Alex.

Would we stay again? Yes, maybe, we would want to make sure the lawnmower wasn't running early (which Alex has made sure to sort out for the future) and if the rooms got a bit of a modernisation.

If anyone else is staying here and needs to use taxis: this can be challenging as it is really out the way. We had difficulty getting cabs, there is no Uber and the cab we got charged us 20GBP for a 10 minute journey - but this is not the hotels fault, but a word of warning if you have to venture off site and want a pint.More

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Date of stay: September 2017

Room tip: Great views from the Gold View rooms, but hopefully the lawnmower doesn't wake you up!

Trip type: Travelled as a couple

Value

Sleep Quality

Service

Ask mikebrown84uk about Essex Golf & Country Club

Thank mikebrown84uk

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

TheEssex, Manager at Essex Golf & Country Club, responded to this reviewResponded 26 September 2017

Good Afternoon Mike

Thank you for taking the time to review your recent stay with us.

It's great to hear that you enjoyed the beautiful view of our course from your room and the fantastic leisure facilities on offer to our guests.

I'm sorry to hear that you were awoken by the greenkeepers, but its good to know that your complaint was dealt with swiftly.

Due to the nature of our business, our greenkeepers do begin work on our greens between 7:00 and 7:15am in order to get the course ready for the day ahead, however this generally doesn’t cause too much disruption to our guests.

We hope to welcome you back to stay with us in the future.

Kind RegardsThe Essex Golf & Country Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Stayed here for one night during a local business trip, I travel a lot and try to look for something other than the Travelodge/Premier Inn style as long as it fits within my company budget - this place fit the budget and maintained the standard you normally find in those generic hotels, it was clean, quiet, the bed was good, the shower was strong and hot, nothing to complain about at all with the room although it was "generic travelers room", but thats fine.

Its always the staff that make a difference and I met with three reception staff and two bar staff, all were very friendly, very welcoming and both the evening meal and breakfast were served quickly, both meals of good quality and not over-priced, the breakfast in particular was very good.

The surroundings are beautiful, the country club gym and swimming pool are complimentary (didn't use either) and all in all its a good choice for business travelers, the wi-fi was strong across all the buildings although I was surprised at how weak the mobile phone signal was but this applied to the whole area rather than just the hotel, at my clients 10 miles away the signal was poor too, I would certainly stay here again.

Room tip: Ask for a golf course view or face the car park !

Date of stay: September 2017

Trip type: Travelled on business

Value

Cleanliness

Service

Ask GaryKitch about Essex Golf & Country Club

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

TheEssex, Manager at Essex Golf & Country Club, responded to this reviewResponded 25 September 2017

Good Morning

Thank you for taking the time to review your recent stay with us.

It's great to hear that our rooms are just what you need whilst you are away on business and that you found our staff to be friendly and welcoming!

It's a shame you didn’t get to use our facilities while you stayed, hopefully you will get a chance to relax here in the future.

We certainly hope to welcome you to stay with us again.

Kind RegardsThe Essex Golf & Country Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Booked a 2 ball to check the course out to see if it was worth booking a 12 man golf break next spring. The website stated that the cost for a 2 ball was £45. I booked by phone because we wanted a buggy as well. When we arrived we were told the cost was £60 for a 2 ball. The buggy was £30 which is the same as Woburn charge!The course layout is not bad and a reasonable test of golf at 6600 yds off the yellows. However the greens were appalling. They were bumpy, bare in patches, diseased and covered in worm casts. In mid-september all golf courses should have good greens but these were no better than temporary winter greens. There was very little definition between fairway and green. For tees read greens, as the same problems existed on those in terms of condition and it was difficult to find a flat area on any of them. If the course is in this condition in September, goodness knows what it will be like in a couple of months. The other issue we had was the fact that Tuesdays is ladies day which we were not told about at the time of booking otherwise we would have booked a later time but as the course was busy with the ladies we waited on every hole from the 6th. There are far better maintained courses within a half hour drive of this course and what they charge is simply not worth the money. Needless to say we will not be going for a golf break there

Date of stay: September 2017

Trip type: Travelled with friends

Value

Ask loughtonmark about Essex Golf & Country Club

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

TheEssex, Manager at Essex Golf & Country Club, responded to this reviewResponded 27 September 2017

Thank you for your feedback, I'm sorry to hear about your recent visit to the club and the condition of the course when you played. A couple of weeks ago we had our winter green programme completed and with the recent cold weather it has effected the growth on the course.All year round the course has had some very positive feedback which we are all proud of, so hearing these comments are very rare and something we would like you to have a fresh experience again. I will be happy to discuss your points further with you so please do contact me at the club on 01787 22 44 66

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Lovely golf course and very decent overnight accommodation in The Lodge. Bed very comfortable and the shower excellent. Buffet breakfast was excellent for £10 on an all you could eat and drink basis. The staff were very helpful and friendly. Nothing too much trouble. The only sour note is the evening meal. Starters good. Quite a few of our party chose the cod and chips for mains and this was awful. the fish was a slim piece of crumb ( not batter ) which I cut off and pushed to one side. The fish was just about big enough to cover 4/5 teaspoons and was tasteless. The chips and peas not much better. If you cannot do it properly get it off the menu!!

Room tip: The lodge was fine for a night or two. Rooms looking out at the golf course.

Date of stay: September 2017

Trip type: Travelled with friends

Value

Sleep Quality

Service

Ask amb4342 about Essex Golf & Country Club

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

TheEssex, Manager at Essex Golf & Country Club, responded to this reviewResponded 25 September 2017

Good Morning

Thank you for taking the time to review your recent stay with us.

It's fantastic to hear that you enjoyed our golf course and found the room to be comfortable.

I do apologise that you were a little disappointed with part of the evening meal, I will certainly pass this on to our chef.

We hope to welcome you back to stay with us in the future!

Kind RegardsThe Essex Golf & Country Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Pretty good stay here for a family wedding but room for improvement. Wld have given 3.5 if possiblePros: On-site ceremony was really good with view of the course. View of the course from our room (no.38) was pleasant.Buffet breakfast/fry-up was good with all the options and for a change pint glasses rather than those tiny ones which mean you spend most of breakfast walking to and from the OJ dispenserFriendly serviceFacilities£80 for double incl breakfastCONS: Room a bit tired (1980's feel)Bath enamel had come off in places and looked rusty in bathDirty marks on bed sheetsLocation is on a business park

Room tip: no.38 overlooked the golf course

Date of stay: August 2017

Trip type: Travelled with family

Location

Sleep Quality

Service

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Ask felineluckypunk about Essex Golf & Country Club

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

TheEssex, Manager at Essex Golf & Country Club, responded to this reviewResponded 10 September 2017

Good Evening

Thank you for taking the time to review your recent stay with us.

It's great to hear that you enjoyed your family wedding here, the views out over the course do make a fantastic backdrop!

Our team strive to give our guests the best possible experience during their stay, so it's great to hear you found our staff to be friendly and that you were pleased with your breakfast.

We certainly hope to welcome you back to stay with us in the future.

Kind RegardsThe Essex Golf & Country Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

My wife and I attended a family wedding this weekend which was well organised and all enjoyed. However, the room service was somewhat different.

Booking in was OK although signing in through the Golf Pro Shop was a little odd. Our room was overlooking the car park and the weather was hot. One of the Window frames had a broken arm, so we made do with one window. The light as you entered the room was not working and the remote for the TV could not to be found. After trying reception several times without answer, I walked down and asked for a remote to be sent to the room. I did think the attitude of both the girl on reception and a chap which I assumed was the service chap was odd as they seemed to find it hard to believe the remote was missing, however, after a short conversation they promised to send up a remote. It did not happen.

The room was comfortable and the beds, twin, were of a good standard, but the noise early on Sunday morning from golfers was annoying.

Room tip: go for room overlooking golf course

Date of stay: September 2017

Trip type: Travelled with family

Location

Rooms

Service

Ask Phil M about Essex Golf & Country Club

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

TheEssex, Manager at Essex Golf & Country Club, responded to this reviewResponded 4 September 2017

Good Afternoon,

Thank you for taking the time to review your recent stay with us.

It's great to hear that your family wedding was a success and that you enjoyed yourself!

Our Reception here incorporates Golf, Leisure, and our Hotel Reservations Desk which we find works well and enables us to help all of our guests in one place.

We do have fans available for our guests comfort which are available upon request from the Hotel Reception.

Please accept our apologies that the TV remote was missing and that a replacement wasn’t received, we will certainly look into this.

Unfortunately we are a Golf & Country Club so golfers can tee off from early in the morning.

We do hope to welcome you back in the future.

Kind RegardsThe Essex Golf & Country Club

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC