Hmmm, that's very interesting. I'm hoping we will see one of the SnagIt devs pop in to offer some advice. I've always understood that when we install SnagIt that the process modifies the context menu by adding SnagIt to it.

As for the registry edits, it's been my own experience that before they are made, SnagIt (or whatever application you are adjusting) must be closed as a first step. You then make the registry change, then restart SnagIt (or the app you are adjusting).

This is generally because the application reads the values into memory as part of the loading process. Then as it closes down, it often writes the values back to the respective registry locations. I've seen it happen before with other apps where you make a change but forget to close the app. Then when the app closes, it simply overwrites your change with what the app had in memory.

A possibility is that during the initial install of the product, the 'Windows Explorer Menu Extension' feature either got corrupted or it was skipped during install, therefore maybe installing (or re-installing) that feature alone would do the trick.

There are a couple of other places where you can start the batch conversion wizard:

1. From the Library, select the image(s) you want to convert and right-click:

2. From the File menu, select Export:

You can add/remove files once the wizard starts. A third option is to use the command-line option "/ob" when starting the editor, but that's a less convenient option. (See pg. 119 in the Snagit 12 help documentation.)

As for the Windows Explorer context menus, our installer inserts (removes on uninstall) those entries based on the setting @allenwhite points out. There are some technical details about that here for those who may be interested.

For me, that's exactly what happens if I only have one image actually selected when I right-click. But if I select more than one image before right-clicking, the option does read as "Batch Convert Images".

Again, this is not to suggest that you are incorrect or that it's not misbehaving for your own setup. It's just what I see on my own computer.