2. Type " cmd " in the Run box and then press the Enter Button OR click on the OK button underneath the text box.

3. In the CMD screen that appeared, type these exact things:- " systeminfo > c:\sky1.info " (careful at the spacing and typos)- " msinfo32 /nfo C:\sky.nfo " (again, be careful at the typing, it needs to be the same)

*These commands will create two files ( sky1.info ; sky.nfo ) regarding your computer and windows details, to help us identify the problem.**Do not close the CMD black screen until you find these newly generated files into your C: partition.

4. Go to My Computer -> C: and there you should find two files named " sky1.info " and " sky.nfo ".

5. Send these two files to us here: support@skyprivate.com , with subject: "Error Message - Contact vendor for information" stating your Username and we will get back to you with a solution.