SOLUTIONS FOR

With our help you can really understand your customers, improve customer service and so increase customer satisfaction and loyalty. Most importantly, you will improve your bottom line, however you measure it! We have developed a range of Customer Insight tools that help our clients identify what's important to their customers, understand how they want services delivered, and measure and monitor whether they are meeting their needs. Data is routinely benchmarked against our unique database, giving our clients valuable insight about how they perform against industry standards in their sector.

As its leading provider of qualitative Market Intelligence, we help the active leisure sector to really understand its market place in terms of users, non-users and b2b - business to business - clients. We work strategically with the key players such as FIA, sporta and CLOA to help the sector attract more customers, get communities more active and improve services delivered both to end users and b2b.

With our partners we have developed a range of key industry surveys carried out on a regular basis covering the key aspects of the active leisure sector.

Here at Leisure-net we have developed a set of branded kiosk stands for clients to bring feedback - focus to their customers. The tablet and kiosk system are placed in your reception area and offer the opportunity for those who might not have access to the internet at home to give their feedback. It also provides a more honest and detailed review if a customer has just completed a visit. The link up with your customer insight platform from the kiosk means your managers can have responded to the comment by the time the customer has arrived home! For more detail on the kiosk stands we offer email aliceladbrooke@leisure-net.org

We are dedicated to helping with the development of your leisure staff in the areas of General and Duty Managing, Customer Experience, Marketing and Service Recovery. For more information on the courses we run visit our People Development page.