dblteez's Comments

I feel your pain!
I am on my 3rd Keurig Platinum Model because of pump problems. Every time, I swore I would NEVER buy another Keurig!
Unlike you, I was able to reach customer service every time (a lot of patience is needed!).
The first call they instructed me how to clean & descale the machine. 2nd call, I was tole that the machine was "defective" and replaced it with no problem.
After 3 months, the 3rd machine is already showing signs of pending problems! Will I Call again or buy a $10 machine to replace it....only time will tell. I DO love my Keurig...when it WORKS!!!!(B40 Elite recurring problem)