Hampton call center expansion to create 120 jobs

HAMPTON – A $900,000 expansion of a technology company will create 120 new jobs in Hampton and safeguard hundreds more at a call center in the city, Virginia Governor Bob McDonnell announced Friday.

McDonnell revealed TRG Customer Solutions, a leading global business process outsourcing provider of customer management solutions and technologies, and its partner, First Potomac Management LLC, will invest more than $900,000 to expand operations in Hampton. The project saves 300 jobs and will create 120 new ones.

"Keeping TRG Customer Solutions in Hampton and accommodating the company's growth was our goal with this project. An available facility was identified and up-fitted in a timely manner to allow TRG to be operational quickly. Staying in Virginia allowed the company to maintain its well-trained workforce of 300 employees, as well as add 120 new positions," McDonnell said.

Hampton has seen a loss of call center jobs in recent year. In December NCO Financial Systems Inc. filed a notice of its intention to lay off 368 workers at its Hampton call center by next December.

Headquartered in Jacksonville, Florida, TRG Customer Solutions is a leading global business process outsourcing (BPO) provider of customer relationship management solutions and technologies.

The company supports more than 175 global clients from 13 operations centers in six countries, according to a press release from the Governor's office.

"We're very excited about this opportunity to expand our operations in the City of Hampton," said Frank Kelly, chief executive officer of TRG. "The talent and work ethic of employees in the area is one of the reasons we chose to remain in Hampton. It is a demonstration of our commitment to the people and state of Virginia."

The Virginia Economic Development Partnership worked with the City of Hampton to secure the project for Virginia.

"TRG Customer Solutions' expansion represents the unlimited business opportunities available to existing and new companies in Hampton. We are pleased with their decision to remain a strong component of our business community," Hampton Mayor Molly Joseph Ward, said.