Joe Refosco

With over 25 years in the hospitality industry, Joe Refosco has been involved with vacation rental management for more than 11 years. His experience is varied with focuses that include hot tub and pool service, laundry layout and daily functions, housekeeping, maintenance, general management, and property service programs with renting and non-renting homes.

Joe has been instrumental in developing two different laundry facilities from the ground up both of which produced a return on investment within two years. A leader in efficiency, he has streamlined processes and services to better meet the needs of guests and owners. His efforts have made profit centers out of departments that normally see a flat or subpar performance.

He started Taylor-Made Deep Creek Vacations & Sales with his wife, Jodi Refosco, and brother-inlaw, Chad Taylor in 2008. Together, they have grown the company to become the largest vacation rental management firm in the Deep Creek Lake area with over 350 homes and 125 non-vacation rental homes. Joe is the President of Vacation Rental Housekeeping Professionals and strives to keep our industry on the cutting edge for housekeeping, maintenance and laundry.

Durk Johnson

Director of VRHP
Vice President of Field Operations
Meredith Lodging
vrhpdirector@gmail.com

Durk Johnson has over 15 years’ experience as leading authority in the vacation rental housekeeping industry. Durk has worked with vacation rental companies from the snowcapped mountains of Park City, Utah to the sugar white sand beaches of Gulf Shores, Alabama to the countries of New Zealand, Spain, Chile and Italy.

You can catch Durk speaking for Vacation Rental Industry seminars throughout the year such as Vacation Rental Management Association (VRMA), VRM Intel Live and of course, VRHP! Renowned for his expertise, Durk currently serves as the Executive Director for Vacation Rental Housekeeping Professionals and is the Vice President of Field Operations for Meredity Lodging in Lincoln City, Oregon.

Gwen Polk

I have been in the Vacation Rental industry for 23 years. I started as a weekend housekeeper with Meyer Real Estate in Gulf Shores, AL. Over the years I have been a housekeeper, an inspector, a HK/QA class and field trainer and a QA manager. I am currently the Logistics and Operations Manager at Meyer Services. I manage the Service front desk, Housekeeping, QA training, 1st and 2nd shift Warehouse and Service payroll. I have attended VRHP National Seminars for the last 11 years. Most of the Housekeeping and QA training we use today was due to what we learned at these seminars.

Cari Boland

Business Manager
Mt Hood Vacation Rentals
cari@mthoodrentals.com

Cari has 17 years of experience in the Vacation Rental industry. Cari grew up in Mt Hood Oregon. She attended Eastern Oregon State University for 2 years, studying nursing. Missing her family, the green trees and the majestic Cascade Mountain Range, Cari moved back to the Mt Hood area in the summer of 2003, when she came to work at Mt Hood Vacation Rentals. Cari brought with her experience with reservations and customer service from working at other Mt Hood area resorts. Cari’s ability and willingness to learn new skills quickly coupled with her knowledge of the area and her friendly personality combine to make her the perfect fit for Mt Hood Vacation Rentals. Cari is the “glue” that keeps the front office and property care department functioning. Cari is a creative knitter and an enthusiastic gardener in her spare time.

Natalee Pfeifer

I have been in the Vacation Rental industry for more than 15 years and have found a passion in logistics and operations. I began my VR career helping my father run his large Pool & Spa company until it sold and I got into reservations (and college). From there I have been involved in renovations/maintenance, owner services and 7 years in housekeeping management; including my recent role as Hospitality Operations Manager for Seaside Vacations on the Outer Banks of NC. Recently relocated to Cape Canaveral, FL, I am thrilled for the opportunity to be more active with VRHP. When not posting content for VRHP, I enjoy spending time with my family at the beach,
exploring new places, producing audiobooks and writing.

Sean Kemper

Owner
Kemper Industries
sean@kemperindustries.com

My cleaning career began in New Orleans with global cleaning industry leader Ecolab in 1999. I worked my way up to District Manager based out of Chicago. I guess you could say cleaning chemicals run through my veins because when I got the call from my father, who also owned a chemical manufacturing company, I decided to take the challenge and utilize the wealth of knowledge I had gained to help grow our family business in South Alabama, Kemper Industries. Over the past 10 + years, we have grown our product line by using new generation of surfactants and by delivering on our promise of products that are both safe AND effective. As a family owned and operated business, we take pride in our product line not only by manufacturing safe and effective cleaning products but also the ability to design custom cleaning programs to fit all our customer’s needs. VRHP has helped us grow our line through strong relationships and the expertise to help our customers solve tough cleaning concerns.

Jill Hatfield

Rental Manager/Broker
Wrightsville Sands Realty
jillwnc@gmail.com

I have been in the business 10 years. Starting in the Vacation Industry happened by chance after leaving the teaching profession. After starting at Bald Head for a summer job working the front desk, I decided to try a new profession. I got my Real Estate License and became property manager. Two years ago, I made the leap to Wrightsville Beach to work with a small company as the Rentals Manager. When not in the office, I enjoy kayaking, swimming and playing with my 3 dogs.

Amy (Lundblad) Demoreski

I have been working in the Vacation Rental industry for 6.5 years. As part of a small company I’ve built a very well rounded knowledge base in property management, reservations, marketing, owner and guest relations and concierge services over the years. I took on housekeeping in 2013 and have been keeping busy ever since. I have a true passion for customer service and relationship building – both of which I get the opportunity to develop while leading a great team of housekeeping crews and inspectors!