We live and breathe this stuffTM

Advance is a complete business solutions provider serving the greater Baltimore area, Annapolis, Frederick, and their surrounding counties-Anne Arundel, Baltimore, Cecil, Carroll, Frederick, Harford, Howard, Montgomery, Queen Anne’s and Washington. Locally owned and operated, we have offices and showrooms conveniently located in Cockeysville, Frederick, Annapolis and the Ravens’ M&T Bank Stadium in Baltimore. You will find working with Advance to be a pleasant, productive and refreshing experience.

Meet the Elkins

Message from Alan Elkin, CEO

Since Advance first opened its doors in 1964, providing outstanding service to our customers has always been our number one priority!
Advance is not just a job. Advance is our life. We love what we do. It is what defines us. “We Live and Breathe This Stuff” is not just the tagline for our commercials; it is our culture. Read More »

Since Advance first opened its doors in 1964, providing outstanding service to our customers has always been our number one priority!

Advance is not just a job. Advance is our life. We love what we
do. It is what defines us. “We Live and Breathe This Stuff” is not just
the tagline for our commercials; it is our culture.

Our customers know they can rely upon us whenever and wherever
they need us. They feel comfortable recommending us, knowing we will
serve their friends, business and professional associates as we have
served them. Our customers tell us that Advance’s service sets the
standards by which they can judge other organizations.

I invite you to come into our office to see first-hand, not just
the systems, but to meet the people who are responsible for the caring
service that prompted the many letters from customers that line our
walls. These letters describe how Advance service solved their problems,
even after-hours emergencies, with a positive attitude and outstanding
performance.

Every organization says they are wonderful before the sale. It is
what happens after the sale that differentiates Advance from the rest.
We will be there when you need us…after hours, weekends, and holidays,
too…this means 24/7, 365 days a year (on leap years – 366 days). We
never outsource Advance service!

Your equipment will perform in an outstanding manner, our service
will be outstanding, and your relationship with Advance will be
outstanding–on this you have my personal pledge!

You have my word!
You have my commitment!
You may have my home phone number!

Message from Lois Elkin, CEO

Advance has a culture that is unique in the world of business–we are a family. When we say that our employees are our family, we are not just mouthing words. This is an organization that functions like a well-oiled machine, each part dependent on the other in order to run smoothly. And, we care deeply for each other. Read More »

Advance has a culture that is unique in the world of business–we are a
family. When we say that our employees are our family, we are not just
mouthing words. This is an organization that functions like a well-oiled
machine, each part dependent on the other in order to run smoothly.
And, we care deeply for each other.

All of this translates into a special experience for both our
customers and our employees, who can count on promises kept, ethics
upheld and principles adhered to.

It is also part of the culture of Advance to give back to this community, which has done so much to bring us to this point in time. The
privilege of leadership carries with it strong responsibility. If those
who can don’t, then who will? This is my mantra when it comes to making
our community a better place in which to live. There is so much that
each of us can do to ease the burden of someone else, and that doesn’t
always mean writing a check.

Loyalty, surrounding oneself with great people, always delivering
on promises and consistently listening to others, together with being
active in the community, all add up to the responsibility of leadership.

Message from Jeff Elkin, President

There is no doubt that the market has become saturated with document solutions alternatives. Buyers are left to wonder just what differentiates one service provider from the other. Thanks to the Web, unlimited information is at their fingertips. Today’s buyers are much more sophisticated. They’ve done their homework well before they even pick up the phone or go into a showroom. Read More »

There is no doubt that the market has become saturated with document solutions alternatives. Buyers are left to wonder just what
differentiates one service provider from the other. Thanks to the Web,
unlimited information is at their fingertips. Today’s buyers are much
more sophisticated. They’ve done their homework well before they even
pick up the phone or go into a showroom.

Our customers know that Advance will always be ahead of the curve
when it comes to office technology. In fact, their feedback, combined
with our mission to provide them with the latest innovations in office
productivity, is why we now specialize in areas such as wide format and
network support for Advance equipment.

So what differentiates Advance from all the others in today’s
competitive marketplace? The answer is easy–our burning desire to
satisfy our customers is why they do business with us and refer us time
and time again. Yes, we are going to provide state of the art solutions
backed by our award winning service, but most importantly, when a
customer comes into Advance, it is our goal for them to feel like they
are our best and biggest customer.