Reviews of The Emily Agency

I am a current client of this provider

We have had a caregiver for my mother for over a year now and she is working out wonderfully. The only trouble we have is when she takes time off. She occasionally takes a planned vacation, which is fine, but when the Emily agency person Harriet is called to seek a temporary replacement, there always seem to be an issue and her customer service is horrible! In this line of business, I would assume that someone working for this company would have tons of compassion for the elderly, instead of just trying to blow off the family and blame the caregiver for wanting time off.

I am a current client of this provider

My mom is not walking anymore and needs high level of care. We have somebody from The Emily Agency to help her. So far it has been good. Their caregivers have been working for us about a month now. Not every caregiver we have is a good match for my mom, although we have two weekend ones that are wonderful. Overall I think it is a personality thing. It has been good so far although I'm kind of distressed of the high fee that I have to pay. I would still recommend this agency to others though.

Other

My family is currently working with an agency called "The Emily Agency" located in Illinois. We've had to request different caregivers for various reasons:
English Speaking - most of the caregivers are from the Philippines making communication very difficult. My mother is 88 yrs old, hence using a Caregiver Agency.
Other caregivers don't take the initiative, to engage my mother with any activities: going outside, take her shopping. This is a huge problem as with my mom's condition, the doctors have stressed, mom needs to be forced to do simple things. Instead she sits on her sofa, thumbs thru some catalogs, and then ends up sleeping many hours.
Because of the lack of interaction, we have now worked out a system with relatives. This seems to be working much better, and have worked out a system so as not to burn out the family caregives.

About The Emily Agency

The Emily Agency is a home health agency serving Palos Heights, IL and the surrounding area. The Emily Agency offers around-the-clock medical and non-medical care in the home. Contact the agency for more details on services and rates.

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