UX & UI Design

Hi, welcome to the online home of James Stark. I’m a user experience and visual designer creating compelling cross-platform digital experiences. I’ve built my career across many disciplines, including animation, engineering, and user experience design.

As the Director of UX/UI for Charter Communications, I find myself uniquely positioned at the nexus of design, engineering, and product, allowing me to champion cross-platform video experiences from inception through development. In this role I’ve built and directed many new teams with the goal of pioneering user-centered design thinking within the product organization specifically, and the enterprise as a whole. As part of Charters video strategy I’ve also had the opportunity to design and deploy video applications not only on our leased platforms and online, but across most every major platform in the marketplace today.

Visual Design

A background in animation and graphic design allows me to blend the user experience and user interface disciplines and shepherd concepts from inception to deployment, ensuring that a beautiful user interface compliments a great user experience, and vice versa.

Customer Research

If you want to speak to your customers you have to reach out and engage with them. As inaugural member of the Branded Customer Experience and Director of User Experience, I’ve installed and executed an ongoing agenda of customer outreach including ethnographic, usability, and accessibility research.

Product Strategy

After building and directing UI, UX, Research, and Curation teams embedded within the engineering organization, I now operate within the video product organization with the express goal of elevating and evangelizing customer-back user experience design within the video product specifically, and the enterprise as a whole.

Soft Remote

CREATIVE DIRECTION | RESEARCH | UX & UI | PRODUCT

A discovery and control companion experience designed specifically to augment the TWC video experience. Conceived of and built with customers, for customers. Focusing on mobile also allows voice control to come front and center.

Android Mobile

CREATIVE DIRECTION | UX & UI

An Android Gingerbread specific implementation of TWCs mobile application. This experience elevated features and concepts that proved to be crucial to customers like binge watching a favorite series, sports content, and a more engaging presentation.

Symphoni

CREATIVE DIRECTION | RESEARCH | UX & UI | PRODUCT

Coming hot on the heels of the introduction of the iPad, and capitalizing on TWCs first to market release of IP broadcast video, Symphoni was the first truly cross-platform video experience from a major cable company.

XBox 360

CREATIVE DIRECTION | UX & UI

TWC TV on the Xbox 360 was the first application to bring live TV to microsoft’s popular console. Working with partners at Vertigo we blended our brand with Metro from Microsoft to deliver a first of it’s kind video experience on game consoles.

World Trade Center

TEAM LEAD | ANIMATION | MULTI-MEDIA | ILLUSTRATION

Z-Axis was part of the Silverstein forensic team compiled to analyze what was one of the biggest crime scenes in history. The Z-Axis team was responsible for a collection of scientifically accurate 3D animations and interactive presentations depicting the impact and resulting collapse of the towers.

Remote Control

CREATIVE DIRECTION | RESEARCH | UX & IDX | PRODUCT

Experiences are not only the result of any single component, but rather the sum of all their parts. To truly increase customer satisfaction with TWCs new video experience, no stone was left unturned, including the remote control.