- We've already seen the queues are inevitable…unless you have spare capacity which is expensive.…And if you have lots of different components…moving through a factory with lots of machines…maybe each component takes a different route,…spends different amounts of time…at each machine that it visits…and you're bound to have queues in some places.…And one approach to handling all these…will be to have an incredibly clever computer…which knows everything and it would work out the best way…to push everything through the factory or the office.…But even now with all our computing power…this problem hasn't really been solved mathematically.…

And of course, as soon as something changes,…the whole thing has to be recalculated.…So the best approach is probably to simplify the problem…in one of two ways.…One is as we've seen earlier,…to focus only on the bottleneck of your system,…but the other, is to use pull systems…and that's what this section is about.…What is a pull system and how can you use one?…Well the basic idea is that you don't produce any work…

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11/30/2015

The objective of management is to make improvements—not only to products and services but also to entire processes. The difficult thing is to know what needs improving, and then whether your interventions have made a positive difference. This course provides an overview of the basic tools used for process improvement, such as statistical process control, and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. Chris Croft distills the best practices from process improvement frameworks such as Lean and Six Sigma, and combines them into lessons that will help take the core of what your business does, measure it, and do it better.

Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.