Stepping into the Spotlight

Last month, a reader notified me in a clear and succinct way what he thought about one of our headlines: "You're an idiot," he wrote.

By Eric Gilkey|October 01, 2008 at 08:29 AM|Originally published on Claims Magazine

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Last month, a reader notified me in a clear and succinct way what he thought about one of our headlines: “You’re an idiot,” he wrote. I felt like asking him what he really thought, but the man didn’t seem to be in the mood to joke. Besides, if you work in this industry you have to expect to encounter a few ESTJs on the Myers-Briggs personality indicator who are willing to voice their opinions. It’s part of what I love and appreciate about this fiery and passionate industry.