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This was supposed to be a Christmas present and I ordered it in early December. When it arrived I looked at it to make sure everything was as ordered and then packed it away for Christmas. Unfortunately, when my daughter opened it Christmas morning and we tried to open the locket for the first time the hinge snapped and broke right off. When I contacted the shop owner (for the second time, since her shop was closed for the holidays and she never responded to my initial email) she basically said her shop policy said I was past the 14 day return policy... but that's because it was a Christmas present! Very disappointed with the quality of the item and customer service from the shop. Would not buy from again or recommend.

This was supposed to be a Christmas present and I ordered it in early December. When it arrived I looked at it to make sure everything was as ordered and then packed it away for Christmas. Unfortunately, when my daughter opened it Christmas morning and we tried to open the locket for the first time the hinge snapped and broke right off. When I contacted the shop owner (for the second time, since her shop was closed for the holidays and she never responded to my initial email) she basically said her shop policy said I was past the 14 day return policy... but that's because it was...

Ordered this panda-heart-letter necklace for my niece for xmas. Seller was very responsive (replied to my email request within the hr) to shorten the chain to fit a child without extra charge and with no extra delay on delivery timing. Delivery was on time and better than expected - the necklace came with an adorable tiny little pre-wrapped box (the kind on TV with a bow intact that opens with the lid). Would definitely order again and highly recommend.

Payments

Wonder how to make purchase an item on Etsy? May refer to below link:
http://www.etsy.com/help/article/339

Payment is due at checkout. Failure to do so will result in order cancellation and unpaid items will be re-listed

Should you require a longer time to make payment, please email or convo me as soon as possible.

Returns & exchanges

If you are not satisfied with your purchase, you are more than welcome to return it in exchange with other items in store or I will issue refund of your payment but the shipping costs will not be refunded.

**condition:
A refund or exchange will be offered to all customers; provided the merchandise is returned unworn or unused, with the original packaging within 14 days from the day you receive the package.

For those parcels undelivered and returned by Post due to incorrect address, refund will be granted immediately after the parcels return to me. However, the shipping & handling fees are not refundable and return shipping is at your expense.

** I reserved the right on refund issue.

Remark: Custom orders are deemed to be final sales and NO refund or exchangeable granted.

IF YOU HAVE A PROBLEM WITH YOUR PRUCHASE, PLEASE CONVO OR EMAIL ME. DON'T LEAVE A NEUTRAL OR NEGATIVE FEEDBACK PRIOR CONTACT.

PLEASE EMAIL OR CONVO ME, SO THAT WE CAN RESOLVE TOGETHER.

Thank you so much!!

If you are not satisfied with your purchase, you are more than welcome to return it in exchange with other items in store or I will issue refund of your payment but the shipping costs will not be refunded.

**condition:
A refund or exchange will be offered to all customers; provided the merchandise is returned unworn or unused, with the original packaging within 14 days from the day you receive the package.

For those parcels undelivered and returned by Post due to incorrect address, refund will be granted immediately after the parcels return to me. However, the shipping & handling fees are not refundable and return shipping is at your expense.

** I reserved the right on refund issue.

Remark: Custom orders are deemed to be final sales and NO refund or exchangeable granted.

IF YOU HAVE A PROBLEM WITH YOUR PRUCHASE, PLEASE CONVO OR EMAIL ME. DON'T LEAVE A NEUTRAL OR NEGATIVE FEEDBACK PRIOR CONTACT.

PLEASE EMAIL OR CONVO ME, SO THAT WE CAN RESOLVE TOGETHER.

Thank you so much!!

Shipping policies

♥ Worldwide delivery.

I will ship to your Etsy address, please ensure that your Etsy address is up to date and entered correctly.

If you may wish to ship to a different address, please include a message to me during check out or send me an email/message within 24 hours after payment (the recipient's name and address to be shipped to.)

Please allow 1-2 days for order processing and all orders are payment required upon checkout. Cluster pearl necklaces will take a longer to remake, kindly allow 3 to 5 working days to complete the order.

ESTIMATED INTERNATIONAL DELIVERY TIMES:
FedEx Express : 3 to 5 business days ( US,Europe and UK) and other countries may take about 5 to 7 business days (depending on your local custom process.)

Delivery times are only estimates and may/may not be the actual delivery standard experienced.

All international shipments come with tracking number, however, tracking number will be provided upon request to track your package only. Please note that all orders are signature required upon delivery.

\\ special note:
1. Any delay at the destination country is beyond my control and estimated delivery time applies only to the major cities/mail of exchange office.
2. For festive postings, it is advisable to add another 10 working days to registered mail service. \\

If the parcel is undelivered due to wrong address, unclaimed and returned to me, I will issue refund after deducted the postage fee.

**
~ please leave me your contact number in order to fill up the delivery form; please note that this is a compulsory information.

IMPORTANT:
ONCE THE PACKAGE SHIPPED OUT, IF YOU'VE REQUESTED TO CHANGE THE ADDRESS WITH FEDEX DIRECTLY, THE CHARGES WILL BE BILLED TO YOU LATER VIA PAYPAL. IT'S YOUR RESPONSIBLE TO BEAR THE CHARGES! IF YOU DO NOT WISH TO PAY FOR THE EXTRA, PLEASE ENSURE THE ADDRESS GIVEN IS CORRECT! THANK YOU!

Due to the local Post Office policy, we are unable to ship to Turmenistan, Israel or PO box, APO and FPO address.

{ FedEx SPECIAL NOTE:
IF the package was undelivered, I will do the following steps to contact you:

i. * First attempt: Undelivered Package -- >Send email to you via Etsy convo and your email mailbox at the same time!

ii. ** Second Attempt: Undelivered for 2 subsequent days and I did not get your reply -- > I will notify via SMS to your cellphone number.

JUST SMS, I will NOT call you directly!

PLEASE PLEASE PLEASE understand that I'm trying my best to follow up all of the orders and I do not wish to cause any misunderstanding in case you receive my SMS, which is why I wanted to state it here very clearly: I "MAY" sms to your cellphone number to remind the delivery status. }

Please understand and keep in mind that all international orders may attract custom duties or custom fees, customers are bounded to customs fees, taxes, tariffs, duties etc that may be incurred. All those additional charges, the buyers are responsible for any additional customs, duties charges

Kindly take note that I have no control over any delay caused due to custom clearance but I will assist to check the status of the delivery if you send in an email request/a convo.

♥ Packaging:

~ Each item is packed carefully to make sure it gets to you in excellent condition.

♥ Worldwide delivery.

I will ship to your Etsy address, please ensure that your Etsy address is up to date and entered correctly.

If you may wish to ship to a different address, please include a message to me during check out or send me an email/message within 24 hours after payment (the recipient's name and address to be shipped to.)

Please allow 1-2 days for order processing and all orders are payment required upon checkout. Cluster pearl necklaces will take a longer to remake, kindly allow 3 to 5 working days to complete the order.

ESTIMATED INTERNATIONAL DELIVERY TIMES:
FedEx Express : 3 to 5 business days ( US,Europe and UK) and other countries may take about 5 to 7 business days (depending on your local custom process.)

Delivery times are only estimates and may/may not be the actual delivery standard experienced.

All international shipments come with tracking number, however, tracking number will be provided upon request to track your package only. Please note that all orders are signature required upon delivery.

\\ special note:
1. Any delay at the destination country is beyond my control and estimated delivery time applies only to the major cities/mail of exchange office.
2. For festive postings, it is advisable to add another 10 working days to registered mail service. \\

If the parcel is undelivered due to wrong address, unclaimed and returned to me, I will issue refund after deducted the postage fee.

**
~ please leave me your contact number in order to fill up the delivery form; please note that this is a compulsory information.

IMPORTANT:
ONCE THE PACKAGE SHIPPED OUT, IF YOU'VE REQUESTED TO CHANGE THE ADDRESS WITH FEDEX DIRECTLY, THE CHARGES WILL BE BILLED TO YOU LATER VIA PAYPAL. IT'S YOUR RESPONSIBLE TO BEAR THE CHARGES! IF YOU DO NOT WISH TO PAY FOR THE EXTRA, PLEASE ENSURE THE ADDRESS GIVEN IS CORRECT! THANK YOU!

Due to the local Post Office policy, we are unable to ship to Turmenistan, Israel or PO box, APO and FPO address.

{ FedEx SPECIAL NOTE:
IF the package was undelivered, I will do the following steps to contact you:

i. * First attempt: Undelivered Package -- >Send email to you via Etsy convo and your email mailbox at the same time!

ii. ** Second Attempt: Undelivered for 2 subsequent days and I did not get your reply -- > I will notify via SMS to your cellphone number.

JUST SMS, I will NOT call you directly!

PLEASE PLEASE PLEASE understand that I'm trying my best to follow up all of the orders and I do not wish to cause any misunderstanding in case you receive my SMS, which is why I wanted to state it here very clearly: I "MAY" sms to your cellphone number to remind the delivery status. }

Please understand and keep in mind that all international orders may attract custom duties or custom fees, customers are bounded to customs fees, taxes, tariffs, duties etc that may be incurred. All those additional charges, the buyers are responsible for any additional customs, duties charges

Kindly take note that I have no control over any delay caused due to custom clearance but I will assist to check the status of the delivery if you send in an email request/a convo.

♥ Packaging:

~ Each item is packed carefully to make sure it gets to you in excellent condition.

Additional policies

♥ Jewelry Care:

It would be best to always keep it in sealed plastic or box to slow down tarnish process whenever did not wear the necklace/bracelet/earrings.

Please take note. Thanks!

SILVER PLATED METAL:
You may use silver cleaning cloth to clean the oxidized chain or charms. It's very effective and convenience.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.