Our People

At the core of our service delivery are our people. Citizens Advice Bournemouth believes only high quality people can deliver high quality services. To this end we are committed in the investment and development of staff and volunteer teams to ensure they are equipped to deliver the best solutions for our clients.

The senior management team are responsible for ensuring that they get the best out their teams in terms of performance and quality through the provision of strong management, supervision and support. They are responsible for the ‘day to day’ management of the organisation. The team comprises:

Zoe BradleyChief Executive

Has responsibility for the overall leadership, strategic direction and management of the organisation.

Emma LeeBusiness Development Manager

It is the responsibility of the Business Development Manger to develop Citizens Advice Bournemouth and Poole’s service provision Read more

as well as ensure the smooth running and efficiency of multiple projects for the funders, stakeholders, clients and the Trustee Board. Whilst building the profile of the organisation within Dorset and the national network of Citizens Advice.

Working closely with the Management Team and other colleagues to ensure a seamless high quality service is maintained across the Borough of Bournemouth and the surrounding areas within operational budgets in all elements of service delivery.

George ScuffhamOperations Manager

It is the Operations Manager’s responsibility to oversee and develop the provision of the core service delivery within Citizens Advice Bournemouth and Poole; ensuring the smooth running and efficiency of multiple services and outreaches Read more

across the conurbation of Bournemouth and Poole.

Working closely with the Management Team and other colleagues to ensure a seamless high quality service is maintained across the conurbation within operational budgets in all elements of service delivery.

Beryl Ratcliffe Training Manager

The Training Manager has responsibility for the recruitment, induction, training and support of all volunteers and the development of the volunteer and training strategy, ensuring our commitment to quality Read more

through recruitment and training is maintained.

Overseeing and managing the day to day training and development of volunteers and paid staff, design and deliver group training sessions and monitor trainee progress and development through a structured training programme. Working with the Advice Service Manager to ensure there are adequate resources to meet demand within the core service and high quality and consistency is maintained across the Borough of Bournemouth and the surrounding areas.

Shirley Wright Finance Manager

Has responsibility for ensuring all office resources (HR, premises, etc.) are effectively deployed and available to support the delivery of services.

Angela GarnerAdvice Services Manager

The Advice Services Manager (ASM) holds responsibility for all advice services and are directly responsible for the line management of all supervisors and advice staff Read more

within the core service. The ASM has a critical role in the design and development of service delivery.

Working with the Training Manager, the ASM has responsibility for the recruitment, induction, training and support of all volunteers and the development of the volunteer and training strategy, ensuring our commitment to quality through recruitment and training is maintained. Maintaining a seamless high quality service across the conurbation of Bournemouth and Poole.

All Generalist Advice, Information and Education Services are provided by a team of over 75 volunteers and 40 paid members of staff.

The supervision of all advice staff and volunteers is undertaken by the Advice Session Supervisor team under the Advice Service Management function.

All project staff are directly line managed by the appropriate manager responsible for the project.

About us

The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online via Adviceguide.org.uk.
We can provide clients information on their rights, responsibilities and options on many different issues.