Speed up your first call resolution time

Provide your customers with immediate seamless support by replacing emails and texts with videos. Resolving issues quickly reduces time to resolution and increases customer satisfaction.

Explain complicated workflows

It is a challenge to explain a solution over a call/mail. Instead of telling, simply record a video and show your customers how exactly an issue can be resolved. Customers can watch the video whenever they want and can also revisit the video.

Build a personalized customer experience

Building a deeper connection with your customers matters more than customer satisfaction. Serve your customers with engaging and personalized video support to establish meaningful customer relationship.

Establish interactive knowledge base

Invest in a quality knowledge base and create short product videos to make it easier for your customers to help themselves. Customer self-service reduces the burden on your support team.

Record videos as a part of forms

Give your customers the freedom to raise video tickets right inside the end user support form. This way, you can easily capture customer issues as they record.

Create customer testimonial videos

Nothing sells a product like a good customer testimonial. Let your customers share their journey in a more engaging and relatable way with videos. Simply share a link with your customers and let them record their feedback through that link.

It is super easy and takes only 2 seconds!

To get started, first install the Hippo Video App. Once you are done installing,

Step 1

You need to provide your Freshdesk API Token

Step 2

To get Freshdesk API Token, all you have to do isGo to Profile -> Profile Settings tab inside your Freshdesk account

Step 3

Copy paste the active API key. Please ensure that you have the Admin privilege

Once you are done with this process you will automatically be signed up with Hippo Video. You will receive an email with your Hippo Video login credentials.You can now access the Hippo Video widget from inside Freshdesk.

Post Integration

To get started, first install the Hippo Video App. Once you are done installing,

Step 1

You need to provide your Zendesk API Token

Step 2

To get Zendesk API Token, all you have to do is Go to Settings tab inside your Zendesk accountGo to API -> Settings

Step 3

Copy paste the active API token key. If you don’t have a token already you can generate a new one. Please ensure that you have the Admin privilege

Once you are done with this process you will automatically be signed up with Hippo Video. You will receive an email with your Hippo Video login credentials. You can now access the Hippo Video widget from inside Zendesk.