CASE STUDIES

UBANK

THE CHALLENGE

When UBank started, they offered an innovative ‘online’ philosophy to enable more competitive banking.

This meant no physical branches and customers were serviced exclusively using digital channels – even using Skype to communicate with customers and provide 24×7 call centres.

Without a branch network but strong growth, UBank’s back office was inundated with new account applications and copies of identity (ID) documents for checking against ID requirements.

They were in need of an online system aligned with their company strategy.

THE SOLUTION

We worked in collaboration with UBank to integrate greenID™into their existing banking platform – providing a seamless, simple to use, online ID verification registration system that enabled new customers to complete the enrolment and ID process within two minutes of registering.

Since implementation, over 300,000 Australians have successfully verified and opened accounts online with UBank, and we’ve also developed greenID™ solutions into savings accounts, term deposits, self-managed super funds and home loans.

“VIX Verify's greenID™ online verification solution has become an integral part of our application process. The enhanced efficiencies have greatly improved staff productivity and customer satisfaction.”

Tim Sinclair, Online Operations Manager, UBank

KEY BENEFITS

Over 300,000 Verifications

Online Registration & Verification

ORBITREMIT

Cutting verification from three days to three minutes

THE CHALLENGE

As an aggressive, fast growing International money transfer, OrbitRemit prides itself in providing seamless and cost effective processes for transferring money between countries.

And while they offered a fast, hassle-free online portal, complying with Anti Money Laundering (AML) legislation and “Know Your customer” due diligence it meant physical ID documents had to be manually checked for authenticity.

The process was time-consuming and not scalable for business growth.

THE SOLUTION

Our greenID™ solution was integrated into the OrbitRemit onboarding process so customers could electronically submit their identity information and other documents for verification.

Since implementation, customers are now able to transfer money within minutes of having their identity verified, increasing customer satisfaction and business growth.

Most importantly, staff can now focus on providing customer service, not spending excess time checking ID verification.

KEY BENEFITS

HAI HA MONEY TRANSFER

Compliance

THE CHALLENGE

As the leading payment service for transactions between Australia and Vietnam, Hai Ha Money Transfer (HHMT) also offers services between Australia and the rest of the world.

Their payment services carry a higher risk and HHMT is required to exercise care and due diligence in identification procedures, including Know-Your-Customer (KYC) and the Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation.

This meant current customers had to present physical ID at a branch – which was not only inconvenient for customers, it limited the number of customers HHMT could reach.

THE SOLUTION

greenID™ was seamlessly integrated into the Hai Ha Money Transfer registration process so customers can now verify themselves electronically and begin international and local money transfers within minutes of having their identities verified.

And most importantly, Hai Ha staff can now handle a greater number of registrations and provide greater focus on customer service.

“greenID™ has helped automate the checking of clients credentials and ensured a higher level of AML compliance which are critical to our business processes.”

Dianne Nguyen, Managing Director, Hai Ha Money Transfer

KEY BENEFITS

Automated Onboarding Process

AML- Compliant Verification

Increased Market Penetration

REV

Onboarding customers who expect more

THE CHALLENGE

Rev Worldwide was chosen by Virgin Australia to develop and manage their existing loyalty card – which now enabled card holders and new members to load multiple currencies onto a co-branded loyalty and prepaid card.

Because funds were now linked to the card, this became a financial instrument and therefore covered by the AML/CTF legislation.

With over 500,000 cards issued, every customer that activated the card had to go through an identity verification process – so it was essential that this process was scalable and easy to use from a member experience.

THE SOLUTION

We integrated an online ID verification function into the customer onboarding process, so cards could be activated within a few minutes of registration.

Once a customer registers they are verified against a number of different data sources including drivers licences, property files, airline records, and other data to help prove their identity.

Most importantly, the card and processes are aligned to the Virgin brand, providing smarter travel options that are easy to use.

“VIX Verify’s solution played an integral part in making the card an outstanding travel product, used by over 1 million customers.”

AJ Taylor, Regional Operations Manager, Rev Asia Pacific

KEY BENEFITS

Verification Against Multiple Sources

Quick Loyalty Card Activation

Enhanced Brand Experience

GET IN TOUCH

To see how we can benefit your business, please fill in the form and we’ll be in touch