Notification history

12/16/2018 08:40AM AEDT

Resolved

11/26/2018 11:43PM AEDT

We have not been able to confirm full connectivity has returned to the impacted wavelength service, we are still awaiting information from the third party network provider on the cause of this disruption but full redundancy has been restored to the path at this stage.

11/26/2018 11:38PM AEDT

At this stage, although reduced redundancy is in place caused by the wavelength failure, no further service disruption is expected.

11/26/2018 10:00PM AEDT

At approximately 2200hrs Sydney time, we became aware of an issue impacting some customers with Layer 2 VLAN's within our Penrith facility.

Investigations started at approximately 2205hrs and initial findings appeared to show that everything was functioning as normal. Our monitoring system had not shown and link failures and we had not had any path shifting of OSPF within the network.

at approximately 2215hrs it was determined that although physical link existed, we were experiencing a no data flow fault via a 10G wavelength used for the transport of some Layer 2 customer services back to Equinix SY3.

Due to the complexity of the issue and also the availability of a network engineer to a keyboard, full service was not restored until approximately 2305hrs when the physical link state of the impacted port was changed, forcing the move of all Layer 2 VLAN's across to an alternate path.

A fault has been opened with the third party network provider and we are presently awaiting an update.