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Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the colors and are not considered defects. Validated warranty repairs are repaired or replaced at no charge.

Due to the nature of leather and vintage materials our warranty does not cover natural wear and tear from daily love. Worn edges or corners, natural fading and softening of materials is an expected occurrence. We guarantee the foundation of our product will hold your belongings safely. We find that patches and natural wear are a part of the story that unfolds as your product grows with you. One of a kind, Vintage and Found product may need to be patched or stitch due to the nature of vintage material. We charge between $35 and $75 depending on natural wear and tear or can recommend a local cobbler to expedite repair.

Maintain your favorite leather pieces regularly to ensure soft and supple leather. Leather can be cleaned and restored with a regimen of leather care products designed to clean, condition and protect. Leather Care can help maintain your product longer. Please see our Leather Care page for more information. We recommend conditioning your leather at a minimum of every 6 months. Learn more about how to care for your leather.

If you are in a dryer (hot or cold) climate please condition your product as soon as it feels less supple, dull or faded. Vegetable tanned leather when conditioned should feel slightly oiled and look rich. Similar to the nature of skin it needs to be moisturized as soon as it feels dry. We charge $25 + shipping for conditioning or head to a store for onsite conditioning for Free and the full Will Leather Goods experience.

Please Contact Us to receive a quote for non-warranty repairs.

Warranty Exclusions and LimitationsAny warranty claims associated with the below list are not considered manufacture defects and are not covered within our Lifetime Guarantee policy. At the discretion of Will Leather Goods, a fee may be incurred for repair.

User wear and tear from normal use such as:

Worn edges or corners from daily use

Natural fading and softening of materials

Stains, spots and spills

Stretching from wear/use

Damage to finishes or seams from friction/rubbing

Improper conditioning and cleaning

Linings that are ripped, stained or worn from normal use.

Misuse, neglect, abuse or accidental damage such as:

Rips or scratches

Gashes and tears

Harsh chemicals or cleaners

Animal, fire or weather (lightning, tornado, flood, etc.) damage

Airline or third-party damage or mishandling

Third party alterations

Theft, loss or intentional damage.

Any warranty claims associated with the below list of merchandise categories do not fall within our Lifetime Guarantee policy.

The following have a limited 1 year warranty that is valid from the date of purchase. At the discretion of Will Leather Goods, a fee may be incurred to the user to repair the merchandise if the warranty claims does not fall within the 1 year timeframe.

Fabric and Linings

Velcro or Elastic

Nylon zippers

All Warranty Repair requests must be processed and validated by our Warranty Team.

Every request is reviewed and assessed on a case-by case basis.

Proof of purchase is required for warranty validation and service.

Product registration is no longer required in order to receive services.

Any fees associated with a warranty claim will be provided to the customer for approval before work is done.

Customer is responsible for shipping product back to our Eugene workshop. We will take care of the shipping on the way back to you.

Customer is responsible for shipping costs to return product for non-warranty repairs.

Will Leather Goods is not responsible for missing packages or COD.

When shipping, please use a trackable carrier and request an insurance policy equal to the value of your return.

Delivery will be refused on packages received without a Work Order.

Please note that we maintain the right to return dirty or soiled items that may cause a health or safety risk to our team or equipment.

We reserve the right to send “Do-it-Yourself” repair kits for certain repairs or manufacture defects. These kits will be sent with complete repair parts and instructions.

All Warranty repairs must be completed by an authorized service provider.

Using an unauthorized service provider voids the Lifetime Guarantee.

If your merchandise is unable to be repaired, replacement merchandise will be given in exchange at equal or lesser value of original items.

Warranties are non-transferable.

FAQS

Have your receipt?Please include it in your email request for return or bring it with you to any of our stores. This way we can reimburse your original purchase price to either your original method of payment or as a merchandise credit, or use it to help exchange your item.

No receipt?Please let us know as much information as you can about your purchase so that we can locate a record of it. If we can't, we'll reimburse you with a Will Leather Goods gift card for the current selling price of the item or replace your item. To help ensure fairness to all customers, we do require a receipt in certain situations. Please see our Special Conditions for details

Special ConditionsIf you purchased Will Leather Goods merchandise from one of our Valued Retailers, please contact them directly to facilitate a return or exchange.

To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following,-Will Leather Goods is not responsible for any missing packages or COD-Customer is responsible for shipping cost-We reserve the right to refuse delivery of packages received without a Return Authorization-All return and exchange requests must be received within 30 days of purchase either online or from our Will Leather Goods retail locations.-Proof of purchase is required to validate a return or exchange-If you purchased an item from our sale page, these items are eligible for exchange or store credit only, unless marked FINAL SALE online. SAMPLE SALE product is FINAL SALE-All returned merchandise must be in new, unworn, and original condition-We have the right to charge a restocking fee of 15%, if product is not returned in original condition.-Monogrammed merchandise is not eligible for a refund or exchange. All sales are final.-Items that were not purchased directly from Will Leather Goods (such as items purchased at thrift stores, online sellers or garage sales)-Items with a missing label or an item that has been defaced-On rare occasions, based on the nature of prior transactions-Without a receipt and a valid ID in our stores-Items that have been soiled or contaminated, until they have been cleaned-Items lost or damaged due to fire, flood or natural disaster

Our wax coated canvas is coated with paraffin which makes this water-resistant, but not waterproof. If your canvas product gets wet, we recommend you let it air dry thoroughly in a warm dry place. If at any time your canvas has scratches or marks, these can typically be reduced by using a hair dryer on medium heat to help the wax soften and absorb back into the canvas.

By purchasing products from Will Leather Goods you agree to the terms in our Lifetime Warranty. Will Leather Goods reserves to right to alter, edit or cancel our Lifetime Warranty without notice.

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Make It Your Own

The monogram has existed since 350 B.C., but came into popularity as steam ships started to cross the Atlantic to help identify the trunks and luggage of the travelers. Today, the monogram remains a functional identifier, while also lending personal style to your leather goods.

Natural

Gold Foil

Personalize your product or gift with monograming. We use traditional heat stamping to emboss natural or gold foil into our vegetable tanned leather.