1 review van Hotel Aquarius Vacation Club

Aquarius Vacation Club Dorado PR

2

Stacey,

25 juni 2009

Ligging-

Service-

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Whoever decides to take their vacation at the Aquarius Vacation Club Resort think about it first? This was my first time there and when I went to check in I had to wait 2 hours before I could check in. The party that was with me also had to wait but they waited 4 hours until their rooms were ready. When we finally got into our room the floor was wet one of my guest fell. The room stuck because housekeeping left a dirty mop in our closet. There were cob webs on the top of our window and air vents there was cracked picture fame in our bed room, our sinks to the both bathrooms were clogged. One of my guests had the sofa bed and was awaken by two special guests (two spiders). Housekeeping decides when to come in without contacting anyone they even walked in on me with just my underwear on I was so embarrassed. I called the front desk and spoke with a gentleman named Luis Torres he was great he tried his best to accommodate me and my 13 guest that I convinced that this resort would be great. I asked to speak with the General Manager (Marilou Rodriguez) and she decided to contact me the day before I was leaving but we didnât get the opportunity to speak. I got the opportunity to speak with her when I was at the airport leaving. She was very nonchalant she said there was nothing she could do for me now that I left the hotel I told Marilou I wanted to speak with her supervisor but no one returned my call. What a shame that the only customer service we received was from a gentleman who answered the phone at the front desk who took our complaints and try to do his best to accommodate us the best he could. The Embassy and the Aquarius share everything like the pool even the parking the Aquarius guest had to rent parking space for their vehicles. I was very disappointed with the management staff. The only one who seemed to have management skill there was the gentleman who serviced the front desk Luis Torres. Thank you Luis for trying to accommodate my guest and I. We really a