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Flexi-pay

Spread the cost of large items with interest-free instalments

What is Flexi-pay?

Here at Ideal World we believe shopping should be easier and more affordable. So we created Flexi-pay.

Flexi-pay means you can spread the cost of your new items into two, three or four easy, monthly instalments — all completely interest free, and with no added wait.

We know how tough it can be to budget for big, household purchases, or if you want to take advantage of a great deal now without having to wait until payday. So, to make life a little more affordable we have a Flexi-pay option.

How it works …

When Flexi-pay is available it’s clearly marked on our products with payment options displayed. If you order any other items at the same time, you can add these to your payment plan and spread the cost of your entire basket.

It’ll split your basket into 2, 3 or 4 equal installments. Pay the first instalment (with Postage & Packaging) and we'll ship the products to you straight away. Then, when the time comes for the next instalment it comes straight out of your bank account: you don’t have to do anything! This continues until the full balance is paid. Giving you peace of mind and flexible options for the items you really want. And what’s more, it’s all interest free!

If you have some Flexi-pay and some non-Flexi-pay items on the same order, you may be offered the opportunity to pay for all products by Flexi-pay. If you don't want to do this, or if you are not offered this option, you will pay for any non-Flexi-pay items in full when you place your order.

Flexi-pay instalments must be paid with a credit or debit card. At this time Maestro Debit and PayPal are not supported for payment by Flexi-pay. We take payment of the first instalment and Postage & Packaging when you place your order and then subsequent instalments automatically from the same card until the order is paid in full.

If the credit or debit card with which you are proposing to pay for your Flexi-pay order expires within 1 month of the final instalment under your Flexi-pay Plan is due to be taken, then you will not be able to use this card to pay for your Flexi-pay order.

Please note: if the credit or debit card used to pay Flexi-pay instalments is lost, stolen, or cancelled, you must contact Customer Services so we can update your Flexi-pay account. Changing the card details stored against your regular Ideal World account will not automatically update your Flexi-pay account.

Yes. You can do this by logging into your account on our website on the Flexi-pay Plans page. If you change your card details while you have any Flexipay instalments outstanding, the next instalment(s) due will be taken when you register your new card with us even if this is earlier than when the instalment is otherwise due. This ensures the credit or debit card details have been validated. Alternatively, you can contact our Customer Services department, who can update the credit or debit card details held for you.

We understand that sometimes mistakes happen. If we attempt to take a payment and your bank declines it, we will send you a letter to let you know.

We will attempt to take payment again 14 days after the original instalment date. If your card is declined again, we will add a £15.00, plus VAT administration charge to your outstanding balance which will be payable immediately, along with your missed instalment.

We will attempt to collect an instalment three times before handing it over to a debt collection agency. On the second and third attempt we will add £15.00, plus VAT administration charge to your account.

If you have still not paid, all outstanding payments due for your items (the missed instalments and any future instalments otherwise due at a later date) will be payable immediately in full, together with the combined £30, plus VAT administration charge.

A debt collection agency will be instructed to recover these amounts from you who will add additional charges to the debt. Document and administration charges of 14% plus VAT will be added when the agency is instructed to recover the debt. This charge will be increased to 29% plus VAT if a doorstep collection is required.

Failure to settle the account with the debt collection agency may result in legal action being taken against you and any legal fees and costs added to your debt.

If you find you need to return an item, we will refund your card for the amount you have paid so far for that item excluding Postage & Packaging. If your order was for more than one Flexi-pay item and you still have further instalments to pay, then we will adjust your schedule accordingly and notify you by letter. Your statutory rights are not affected.

Ideal World may provide an instalment amount that differs from the amount you had expected, especially when discount vouchers are involved. If you have applied a discount voucher to your order, the discount voucher has to be split amongst the items on your order, and across the Flexi-pay instalments. When your order cannot be split equally over 2, 3 or 4 instalments, Ideal World will always add the extra to the first instalment, so please bear this in mind.