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Our next lucky victim interviewee, this week is Dale Hobill. Over the years, Dale has worked in a number of roles within Rational Client Support , bringing with him a great focus and drive to each one. I'll let you try and guess what theme has sprouted most consistently in his work. Here's a hint, his answers below will tell you exactly what that theme is! As always, check out our previous interviews too! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Dale Hobill and I am a member of the... [More]

This week we chat with Srikanth Bhushan in our Bangalore, India office. Srikanth is an active social media participant and skilled Technical Support Engineer and Team lead for the QM/Modeling product sets. Taking his inspiration from the people around him, he shares similar traits with some of our other interviewees from past weeks! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Srikanth Bhushan, and I work for the QM team in Bangalore,India. I support customers using Rational QM products... [More]

ASP Announces "Best Web Support" Winners for 2010 .... And IBM
Support Portal Made The List! Earlier this year IBM was nominated for the Association of Support Professionals annual " Ten Best Web Support Sites " award. And the outstanding news is that we won! Of course this all came about from concerted efforts across some major disciplines within IBM including our Support Portal Adoption team, as well as our entire support staff's driven work towards adopting a Knowledge Centered Support ( KCS ) model for ensuring... [More]

Today we speak with Masami Yamaguchi, one of Rational Client Support's newest Knowledge Managers, and Client Satisfaction Project Office (CSPO) reps in the Asia Pacific (AP) region based in the Sydney, Australia office. As a self admitted private person, we are elated to have a rare glimpse into Masami's life here! Of course, you can also still glimpse into the lives of other people within RCS using the 'interview' tag! Tell us a little about yourself: who are you, what is your role in Rational Client Support? My name is Masami. I was born in... [More]