Code redemption failed

Stratics VeteranStratics Legend

Just bought a few items from the Origin store. Namely a transfer token, a woodworkers bench and a set of house teleporters. Transfer and teleporters claimed without issue, but I keep getting the error: PROMO_AGENT tells (char name): Promotion redemption failed: internal error. Please contact a game master if you need additional support.

Now, I've been in the queue for a good hour already waiting on GM support, but I was wondering if anyone knows how I can get around this and sort the code? I know they fixed the format recently, but the code seems to be in the new format (same format as the two that worked anyway).

ModeratorProfessionalCampaign Supporter

Just bought a few items from the Origin store. Namely a transfer token, a woodworkers bench and a set of house teleporters. Transfer and teleporters claimed without issue, but I keep getting the error: PROMO_AGENT tells (char name): Promotion redemption failed: internal error. Please contact a game master if you need additional support.

Now, I've been in the queue for a good hour already waiting on GM support, but I was wondering if anyone knows how I can get around this and sort the code? I know they fixed the format recently, but the code seems to be in the new format (same format as the two that worked anyway).

"The King's Collection" purchase will give you one code that you use in the account management page and again in the help-promotions system so that you get access to the craftables and also to the items that come with the upgrade.

Stratics VeteranStratics Legend

GOt a reply from EA via email the following morning. Told me to try the code format that Norrington suggested and if that failed I should email them. Coming up to 24 hours so far. No reply yet. Fingers crossed.

Stratics VeteranStratics Legend

GOt a reply from EA via email the following morning. Told me to try the code format that Norrington suggested and if that failed I should email them. Coming up to 24 hours so far. No reply yet. Fingers crossed.

Stratics Veteran

Same issue here, same code (Woodworker's Bench). I bought it on Saturday along with 6 other things and this was the only code that didn't work. I tried it in both code formats. Paging a GM yielded an email to try the code in both formats. A chat with EA support directed me to email [email protected]. I emailed support 24 hours ago, but it says it can take up to 72 hours, so I am still waiting as well. Seems that this specific item code is jacked.

Stratics Veteran

Got a response from support, they said they put the item on one of my characters...the problem being that the character name was bogus. I checked all of my characters and their banks and it wasn't there. Waiting again...

Stratics Veteran

I paged a GM and a few hours later I was greeted by a friendly GM who pulled me in to purgatory and dropped a Woodworker's Bench deed on the ground for me. He said that they are aware of the problem with these codes and are working on a fix. He advised it should be fixed in about a week but not to quote him...oops. In the meantime, you can email support (provide account name, shard, and character) or page a GM under Help > Other > Other.

i know this is a different code but thought id mention it.
just picked up a game time code for my kid, it of course came in the messed up code sequence.
i took it and plugged it into the account management site and it ate it no problem.

Stratics Veteran

I believe I got my response via paging a GM as opposed to the email. You may want to give that a try. I think it just opens a case through email anyway, but I happened to be in-game when they responded.

Stratics Veteran

i know this is a different code but thought id mention it.
just picked up a game time code for my kid, it of course came in the messed up code sequence.
i took it and plugged it into the account management site and it ate it no problem.

so sounds like its a game side problem with the in game codes only.

Click to expand...

I bought a few gametimes over the past month. One came in wrong format and wasn't auto corrected or accepted. It took a couple tries to get it to accept it in old format after the initial fail. Other codes were also send in wrong format but accepted anyway.

Stratics Veteran

I tried redeeming a code in the format received. The game said it was processing, sat for about five minutes, and did nothing else. I was still able to enter a promotion code, so I did again using the "correct" format. Instantly I got my item, and an update message that the code had already been used. It could have been coincidence, but I wonder if something's still not quite right.

As this appears to be an Account/Billing related issue, you may seek further assistance by contacting our Billing Department.

A billing issue? Really? It's a code you claim in game. It's got nothing to do with billing, surely? And listing the email address that they've failed to reply to a ticket from nearly 11 days ago for me to contact.

You know what. Screw it. I really can't be bothered any more. It was only a £3.50 code.

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