NO.1 You are working with the Field Service mobile app in online mode.Which two statements regarding data synchronization are true? Each correctA. You do not need to manually synchronize your device.B. Information is downloaded to your device.C. The user can choose when data synchronization occurs.D. Data continuously synchronizes with the server.Answer: B,C

MB2-718 教材 MB2-718 知識

NO.2 You configure an organization to use entitlements. No customization has been applied.You need to associate an entitlement with a case record.Which option is displayed in the entitlement lookup field on the case record?A. only active entitlements associated with the case customerB. only active entitlements associated with the case contactC. all active entitlements associated with the customer and contactD. all entitlements associated with the customer and contactAnswer: C

NO.3 You are a customer service agent that uses Unified Service Desk (USD).You search for a customer.You select a customer record from the search results and open the customer record.How many sessions are created?A. 2B. 1C. 0D. 3Answer: A

NO.4 You are deploying a Unified Service Desk (USD) application.For which three scenarios can you attach an action call? Each correct answer presents a completesolution.A. A window navigation rule is processed.B. Client diagnostic logging is turned on.C. A toolbar button is clicked.D. An agent script is run or an answer is clicked.E. A threshold is reached in a Microsoft Power BI report.Answer: A,C,D