SigmaCommerce

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With the SigmaCommerce multi-channel retail solution, you will be given a solution that utilizes a single database to house information from all order management points: call centers, web stores and retail stores. This will allow you to manage every step of your business by integrating commerce, customer service and business processes together. Finally, SigmaCommerce provides multi-channel order management solutions that address promotional strategies and manage the customer-facing web store and call center. The modules of this product can be viewed below.

CRM - (Customer Relationship Managment)

SigmaCommerce CRM gives you a single screen for sales and order processing. You are also given easy access to transactional history for orders, returns and customer service/case management. In addition, there are a multitude of ways to interact with your customers, from one-to-one email messaging, to traditional telephone calls and the self-service ecommerce that allows customers to easily find answers and manage their preferences and profile. Some of the features of this product are as follows:

ECOMMERCE - (eStore)

The E-commerce platform will give you a complete sales order processing system that is tightly integrated with the CRM module. The ecommerce platform offers full access and management of customer and order-related information. You can easily choose which products, product combinations and pricing to publish on your ecommerce site(s) and in your Call Center. Some of the additional features of this product include:

Exclusive internet marketing tools

100+ ecommerce drag & drop controls

Over 50 built-in page templates or create your own

Search Engine Optimization Toolset

Web Analytics set-up Wizard

Automated Merchandising & publishing

Leverage Web 2.0 marketing concepts

Give visitors a media-rich experience

Offer customers self-serve access to their purchasing information and history no matter how they purchased

Engage visitors with blogs, customer reviews, and ratings

FINANCE - (Financial Management)

The Finance module gives you a tight integration between your general ledger, accounts receivables and accounts payables module. By utilizing one of the strongest accounting software packages on the market (Sage MAS 500) you will be given an incredibly deep and functional financial management solution. With the depth of functionality, ease of use, and intuitive work-flow you expect from an accounting product, MAS 500 gives you the financial capabilities you need today and room to grow as your business grows. Some of the features you receive with this module include:

Drill down from MAS 500 to SigmaCommerce to view financial activities detail

MARKETING (Marketing Relationship Managment - MRM)

SigmaCommerce Marketing Relationship Management gives you control over campaigns, offers, data analysis, merchandise planning and more. This system is your complete advanced campaign and merchandise management software solution. The OnLine Analytical Processing (OLAP) component allows you to analyze complex data relationships, as well as transform data into patterns, trends and exceptions that are easy to interpret.

Complete tool set for managing campaigns, customer data and more

Easy-to-use statistical analysis tools

Automated square-inch analysis

Customer segmentation based on purchasing habits, demographics, and lifestyles

Utilizes ProClarity software

Analyze past promotion performance and plan future promotions

Conduct complex data analysis

Eliminate manual task or outsourcing of square-inch calculations

Improve forecasting

Plan, test and analyze customer offers

Manage your client lists without duplicating data

MERCHANDISING - (Product Data Management)

The Merchandising module allows you to configure, change and publish products on the fly. It will allow any of your staff members to change pricing for products, promotions and coss-sells. It will also give you the ability to easily configure rules-based pricing engines to allow customer flexibility when it comes to purchasing. Some of the features of this product can be viewed here:

Easily add or edit products and images and publish to both the Call Center and/or your ecommerce site with a simple check of a box

POINT OF SALE - (POS)

This module will provide you with everything you need to take orders at your retail store, while streamlining the sales process, enhancing your customers’ experience, and increasing overall staff efficiency. Some of the additional features of this product include:

WMS - (Warehouse Management System)

This module will give you a flexible and integrated system with full end-to-end management of the order fulfillment process. This system is completely customizable allowing you to configure it to a warehouse specific to your business. This comprehensive warehouse and inventory management system will allow you to automate and record all warehouse management functions, such as picking, value-added processing, packing, shipping, and inventory control. Some of the additional features of this system include:

SigmaCommerce At‑A‑Glance

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