CVS Return Policy

Our hassle-free return policy allows you to return products to any CVS/pharmacy store or by mail within 30 days of receipt, subject to a few exceptions.

* Store Returns: Bring any unopened, damaged, or defective nonprescription item(s) along with your online invoice to any CVS/pharmacy store to get a credit of the full purchase price.

* Mail Returns: Call our Customer Care Specialists at (888) 607-4CVS (4287) to return items by mail. We will work with you to ensure that both your return and credit refund are processed accurately.

What is your Return Policy for prescription items?

A. If you have questions or concerns about prescription items in your order, please call our Customer Care Specialists at (888) 607-4CVS (4287). Due to legal restrictions, prescription medications ordered online cannot be returned to CVS/pharmacy stores.

Do any products have a money-back guarantee?

All CVS/pharmacy Brand products and all beauty products are 100% satisfaction guaranteed or your money back. If you are dissatisfied for any reason, you can return the CVS/pharmacy Brand or beauty product (opened or unopened) along with your receipt or invoice and we will refund the full purchase price- no questions asked.

We want our customers to buy with confidence. That’s why our Return Policy is clear and easy to understand. Our hassle-free return policy allows you to return products either to the store or by mail within 30 days of receipt, subject to a few exceptions.

Return your nonprescription items in-store or online.

If you received a damaged package or there is an order discrepancy, please contact our Customer Care Specialists immediately at (888) 607-4CVS (4287). Include the order number along with the reason for the return when you contact us. Shipping charges cannot be refunded unless your merchandise arrived defective or damaged.

Prescription returns or issues with your prescription order.
If you have questions or concerns about prescription items in your order, please call our Customer Care Specialists at (888) 607-4CVS (4287). Due to legal restrictions, prescription medications ordered online cannot be returned to CVS/pharmacy stores.

CVS/pharmacy Brand products offer a 100% satisfaction guarantee.

All CVS/pharmacy Brand products are 100% satisfaction guaranteed or your money back. If you are dissatisfied for any reason, you can return the CVS/pharmacy Brand product (opened or unopened) along with your receipt or invoice. We will refund the full purchase price—no questions asked!

To return the item by mail, call our Customer Care Specialists at (888) 607-4CVS (4287). We will work with you to ensure that both your return and credit refund are processed accurately.
The CVS/pharmacy beauty guarantee – 100% satisfaction.

Be 100% happy, or receive 100% money back on any beauty product. If you are dissatisfied for any reason, you can return the beauty product (opened or unopened) along with your receipt or invoice to any CVS/pharmacy store. We will refund the full purchase price—no questions asked!

To return the item by mail, call our Customer Care Specialists at (888) 607-4CVS (4287). We will work with you to ensure that both your return and credit refund are processed accurately.

One Response to CVS Return Policy

My experience returning without a receipt WAS MIND BOGGLING. The manager at the first CVS informed me that if your return was valued over $20.00 then they are UNABLE TO RETURN ANY OF YOUR MERCHANDISE. This particular manager put it in writing and signed it validating it’s their policy. Nothing was returned or exchanged. A bit odd so I proceeded to a different location closer to my place of residence. Their policy without a receipt was ALL TOGETHER DIFFERENT than the previous CVS. 2 store managers stated that they are ONLY ABLE TO RETURN CVS BRAND MECHANDISE WITHOUT A RECEIPT or I would have to take EACH ITEM back to where I originally purchased. Reason being it would mangle his stores inventory. After that I DONATED THE ENTIRE BAG TO THE NEXT CUSTOMER WALKING IN, simply because some of my items were puchased driving from San Francisco and I was not driving that distance for this issue. I see it as a EARLY CHRISTMAS 2 SOMEONE & A Oppertunity 2 Spend my TIME & $ where it is APPRECIATED & NOT DETERMINED BY A PIECE OF PAPER!