Since 2011, the number of renters has increased by an average of nearly 1.7 million every year, according to the Census Bureau, with a significant portion of them choosing apartment living. This makes the apartment renter today a force in the housing market like never before.

However, given this demand, we have to ask ourselves what the next generation of apartment renter really wants. The results of a new survey of more than 272,000 of today’s apartment residents, recently released by NMHC and Kingsley Associates, begins to shed light on that question with unprecedented insight into how apartment renters search; what community amenities, unit features and services they prefer; how much they expect to pay; and what they absolutely won’t rent without.

Renter Rationale

Apartments have long been painted as a housing option of last resort. However, the survey data shows that today’s renters choose apartment living for a wide variety of reasons.

While roughly 18 percent of survey respondents said they were living in an apartment while they saved for a down payment on a home purchase, nearly a quarter (23 percent) say renting offers them unparalleled convenience and flexibility. Other top reasons included just moved and exploring neighborhoods (11 percent), don’t want the maintenance costs associated with homeownership (10 percent) and like apartment community amenities (7 percent).

But arguably more interesting is the research on why renters choose to move to a different apartment community. Lower rent is unsurprisingly the No. 1 reason renters switch apartment communities; however, the second most cited reason for moving to a new community was better apartment management. Better apartment amenities, better apartment features and a better apartment floor plan/layout round out the top five reasons.

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Top Takeaways

Apartment communities come in all shapes and sizes. But whether big or small, urban or suburban, garden-style or high rise, renters are still looking for some key things in their next apartment.

In terms of the top apartment features, 94 percent of renters say they are interested (responded interested or very interested) in air conditioning, making A/C the most popular in-unit feature. High speed internet access came in a close second with an interest level of 93 percent.

With regard to the top five community amenities, apartment renters are most interested in reliable cell reception, with 92 percent of renters reporting interest in dependable mobile connectivity. Restricted access was also important to apartment renters, with 88 percent noting interest in secure resident parking and 84 percent interested in secure amenity access. Swimming pool (82 percent interested) and fitness center (82 percent interested) completed the list.

However, in some cases, it’s not just a matter of what renters would like to have but rather what they can’t live without. For the first time, the renter preferences report captures what features and amenities are deal breakers for them, meaning they’re not signing a lease without them.

Trend Spotting

This year’s report also includes new findings on a number of emerging trends that have the potential to redefine how apartment communities are built and programmed in the future. For example, the survey results show that:

Short-term rentals are more important to younger renters. Nearly half of respondents under the age of 25 (49 percent) are interested in the opportunity to generate additional income through short-term rentals, such as Airbnb, compared to 15 percent of renters age 65 and over.

Online reviews are making an impact. More than three-quarters of the respondents (79 percent) reported that online opinion sites influenced their current leasing decision, with many (72 percent) noting such sites stopped them from visiting a community. The report also found that renters aren’t just looking at online reviews—they’re looking at how property managers respond. More than 80 percent of respondents (82 percent) noted they expect to see a response to at least negative, if not all, online reviews.

Package storage remains top of mind for most renters. The survey found that 57 percent of those surveyed are very interested or interested in package lockers. Nearly half of renters surveyed (47 percent) receive at least three packages per month.

As apartment developers work to meet the growing demand, having a deeper understanding of the needs and wants of apartment renters across the U.S.—from basic apartment and community features to premium amenities and services—is paramount.

The full report package includes national and regional analysis, as well as reports for 80 individual metro areas. For ordering and pricing information, please visit www.nmhc.org/residents.

Rick Haughey is vice president of industry technology initiatives at the National Multifamily Housing Council in Washington, D.C. He can be reached at rhaughey@nmhc.org.

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