To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer.
Get this paper to access complete survey results for EMEA and to gain key insights including:
Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions
Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide
Drivers, benefits and challenges for adopting cloud contact centre technology

Welcome to the future of 24/7, any-time, anywhere access to digital content - where dynamic publishing solutions are the mantra. Is your organization ready for this brave new world of digital content distribution? This whitepaper explores how to prime your organization to leverage rapid digital content consumption as a key to business intelligence.

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Aberdeem research has shown that when organizatins harneess the power of Flash, they are able to more effectively implement a digital transformation, build hybrid infrastructures,
and gain increased agility and competitive advantage. In this eBook, we’ll explore how leading businesses can better their future with flash arrays that are Predictive, Cloud-Ready, and Timeles..
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Today’s leading-edge organizations differentiate themselves through analytics to further their competitive advantage by extracting value from all their data sources. Other companies are looking to become data-driven through the modernization of their data management deployments. These strategies do include challenges, such as the management of large growing volumes of data. Today’s digital world is already creating data at an explosive rate, and the next wave is on the horizon, driven by the emergence of IoT data sources. The physical data warehouses of the past were great for collecting data from across the enterprise for analysis, but the storage and compute resources needed to support them are not able to keep pace with the explosive growth. In addition, the manual cumbersome task of patch, update, upgrade poses risks to data due to human errors. To reduce risks, costs, complexity, and time to value, many organizations are taking their data warehouses to the cloud. Whether hosted lo

More than half the world’s population now lives in towns and cities, putting pressure on current infrastructures. As a fast-growing city, Chicago wanted to harness enormous advances in technology to improve quality of life. It created City Tech Collaborative/City Digital.
HERE joined the collaborative in October 2017 and this case study takes a brief look at the solutions it has already worked on, including easing congestion on Chicago Cubs games nights. HERE is one of the largest tech companies in Chicago, with more than 1,100 employees invested in it. They are committed to improving quality of life for themselves, their neighbors and future generations of Chicagoans.

Be ready for digital learning today, and tomorrow.
Building efficient, impactful, future-ready districts takes planning. Our checklist, Digital District Leadership in Five Steps, helps you get started by asking the questions needed to identify new learning opportunities supported by technology.
• How can new content engage students?
• How robust is your network?
• Do you have the right technology resources across classrooms?
Let’s get started now. Download this checklist.

Aberdeen research has shown that when organizations harness the power of Flash, they are able to more effectively implement a digital transformation, build hybrid infrastructures,
and gain increased agility and competitive advantage. In this eBook, we’ll explore how leading businesses can better their future with flash arrays that are Predictive, Cloud-Ready, and Timeless..

Watch this live demo of the new Cisco Spark
We’d like to share with you the video of a really fun demo we made recently of new Cisco Spark.
It’s Cisco’s cool new product that rolls meetings, messaging, and calls into one service. All of this happens in digital workspaces in the Cisco cloud.
You can share files with your team there, screen share, and draw. Everything’s saved in this space.
When your business is ready, you can add Cisco video conferencing room systems, or desktop video phones. It all works together with your service.

As customer expectations evolve alongside digital
capabilities and channels, it’s not enough to offer cool
experiences. Now they must be cool personal experiences
that anticipate the customer’s needs and desires before
even she knows about them. This change requires
us to think much more broadly about how we use
personalization. Already brands adopting strategies and
tools for personalized experience design are gaining a
sustainable competitive advantage over brands that aren’t.

Modern technology initiatives are driving IT infrastructure in a new direction. Big data, social business, mobile applications, the cloud, and real-time analytics all require forward-thinking solutions and enough compute power to deliver the performance required in a rapidly evolving digital marketplace. Customers increasingly drive the speed of business, and organizations need to engage with customers on their terms. The need to manage sensitive information with high levels of security as well as capture, analyze, and act upon massive volumes of data every hour of every day has become critical. These challenges will dramatically change the way that IT systems are designed, funded, and run compared to the past few decades. Databases and Java have become the de facto language in which modern, cloud-ready applications are written. The massive explosion in the volume, variety, and velocity of data increases the need for secure and effective analytics so that organizations can make better

Modern technology initiatives are driving IT infrastructure in a new direction. Big data, social business,
mobile applications, the cloud, and real-time analytics all require forward-thinking solutions and
enough compute power to deliver the performance required in a rapidly evolving digital marketplace.
Customers increasingly drive the speed of business, and organizations need to engage with customers
on their terms. The need to manage sensitive information with high levels of security as well as
capture, analyze, and act upon massive volumes of data every hour of every day has become critical.
These challenges will dramatically change the way that IT systems are designed, funded, and run
compared to the past few decades. Databases and Java have become the de facto language in which
modern, cloud-ready applications are written. The massive explosion in the volume, variety, and
velocity of data increases the need for secure and effective analytics so that organizations can make
better

Over the next 10 years, companies will face more opportunity and disruption than ever before. Digital transformation is already helping companies redefine their business models, operating processes, and work – and this trend will accelerate as powerful technologies mature. Given that up to 65% of the value of a company’s products or services is derived from its suppliers1, procurement will play a leading role in enabling this transformation.

Whether you know it as Industry 4.0, the 4th Industrial Revolution, or Smart Industry, Manufacturing is going through a deep transformation, with changes that are centered around digitalization. While most industries are already on this digitalization path, the disruption is more visible and pronounced in manufacturing because it is expanding virtual data and processes into environments that have been fundamentally about physical products. This transformation has already started, and its impact is expected to be massive. Technical, economic, and social changes are expected across the whole manufacturing ecosystem, with jobs shifting from offshoring back to nearshoring. Strong technology elements driving this digital revolution include 3D printing, robotizing and automation, smart factory with IoT and machine learning, and supply chain digitization. Their impact is profound.

"
Aberdeem research has shown that when organizatins harneess the power of Flash, they are able to more effectively implement a digital transformation, build hybrid infrastructures,
and gain increased agility and competitive advantage. In this eBook, we’ll explore how leading businesses can better their future with flash arrays that are Predictive, Cloud-Ready, and Timeles..
"

The need for closer collaboration between finance and HR has never been more important. Finance has become the co-pilot to the business, providing the forward-looking guidance management needs to capitalize on the next market opportunity. HR plays an essential role in ensuring that the business has the talent it needs to execute on digital strategies, and create a change-ready culture. Oracle commissioned new research by MIT Technology Review Custom, called Finance and HR: the Cloud’s New Power Partnership, to understand how closer collaboration between Finance and HR could support digital transformation and unlock new benefits.

Governments have long found it challenging to modernize legacy IT systems. Now comes pressure to offer digital government services. However, which takes priority? The answer is both. But rather than thinking linearly, the smart way is to execute simultaneously by standing a traditional IT approach on its head. Government agencies need to use technology to develop proactive and digital government services, from the outside in, from the perspective of the constituent, while making modernizing adjustments. To be successful, it is critical for government agencies to move beyond traditional development methodologies by adopting an agile development approach. But what are the challenges? How can they modernize massive projects already in the works? In short, how to get there? Download this E-bookand find out where government agencies are falling short and where they can improve regarding digitization.

In the era of digital transformation, where the speed of change requires business processes to be agile, change with evolving business context and respond to existing and emerging competition - organizational culture and large-scale business processes are still resistant to change. This Panaya whitepaper provides a practical "to-do" list that can help facilitate change and keep your ERP current.

Together, SAP HANA 2 and the Intel Xeon processor E7 v4 family can drive your business's digital transformation by keeping your data ready for business decision makers, IT administrators, and developers to continually drive business innovation without interruption.
Read on to find out more.

Savvis has been hosting eCommerce platforms for nearly two decades. Internet retailers including easyJet and Hallmark Digital trust us to power their online success.
Savvis offers a comprehensive portfolio of infrastructure, network and application management across the eCommerce ecosystem. No matter what you sell or where you are along the eCommerce journey, we can support your commercial goals with the speed of implementation, accessibility, security and affordability of a retail-ready cloud environment, with our Virtual Private Data Centre.
Combined with our global data centre footprint and network options ranging from Tier1 public IP access to private, low-latency connectivity, the VPDC offers a resilient, made-to-measure solution for any eCommerce application.

Digital disruption is fundamentally changing IT. Today’s organizations are under more pressure than ever to innovate fast and offer a superior experience to every customer.
In this white paper, we explore the advantages that a modernized data center can bring for IT organizations seeking to keep pace in a dynamic environment, and how a software-defined approach can help move them forward. Real-world examples showcase how VMware is enabling IT teams to develop future-proof strategies with a foundation that is ready for cloud environments as well as global expansion and customer acquisitions.
Submit the form to read this latest whitepaper to discover the advantages and how you could develop a future-proof strategy with VMware.

As financial services firms embrace digital, they need business assurance strategies that extend conventional quality assurance methods to address the nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI). At the same time, they also need assurance that their strategies can accommodate changes in the ever-shifting regulatory landscape wrought by
the acceleration of digital within the core of their businesses.
This white paper explores how financial firms can excel in digital by holistically addressing the quality of business processes built on disruptive technologies while assuring compliance to regulations.

The fourth industrial revolution is well underway. It focuses on digital transformation and creation of the Industrial Internet of Things (IIoT). A key part of this revolution is technology that enables new realities—including virtual reality (VR), augmented reality (AR), and mixed reality (MR).
These new realities are already being applied in industrial settings and are poised to grow exponentially in the next few years. This storyscape dives into use cases for each type of reality and presents the benefits of each in relation to industrial automation.