Help Center

How to respond to ticket cancellation requests

Attendees can not cancel tickets by themselves. If a ticket buyer wishes to cancel his/her ticket, s/he will contact the organizer to request you for a cancellation.
If you allow cancellations and would like to grant the cancellation request from an attendee, follow the instructions below:

Please note: Tickets can be cancelled until 24 hours after the event has ended.

How to Cancel Tickets

1. Log into your Peatix account, and click on [Attendees] for the relevant event.

2. Access the [Sales List] tab and search for the attendee's name.

3. Click on the cancellation button to the right.

For orders with 1 ticket

4. A confirmation screen will appear.

Please click OK to cancel the ticket.

For orders with multiple tickets

Please note: depending on the payment method, partial cancellation may not be available. In that case, please follow the steps under "For orders with 1 ticket" to cancel all tickets.

4. The partial cancellation screen will appear

Please enter how many tickets to cancel, and how many tickets to keep in the order through the drop down menu. For example: if you wish to cancel 1 ticket out of a 3 ticket order, please enter 2 for the new ticket quantity, and click "UPDATE".

Please note: Normally, when you cancel a ticket, the ticket will immediately be available for purchase again.
However, if you cancel a ticket after the ticket has become sold out and you wish to make the ticket available for purchase again, you have to manually re-open the tickets sales.

​About the Refund

Tickets paid with Credit Card
The refund will be handled by the credit card company of the credit card used to purchase the tickets. The refund process will vary depending on the cut-off date of the credit card.

Cancellation date beforethe credit card cut-off date: The refund process will be handled in the current month so no money will be deducted for ticket payment. In most cases, both the ticket payment and the refund will appear separately on the credit card statement.

Cancellation date afterthe credit card cut-off date: The payment of the ticket order will be processed. We will refund the amount in the next month through a negative invoice

※ Note: We are unable to look up cut-off dates of credit cards.

Cancellation Fee
If more than 50 days have passed since the ticket purchase, the following cancellation fee will be charged to the customer:

Country

Ticket / Cancellation fee
currency

Cancellation fee
(per order)

Japan

JPY

500 JPY

U.S.

USD

5 USD

Singapore

SGD

5 SGD

Hong Kong

HKD

30 HKD

Taiwan

TWD

150 TWD

South Korea

USD

5 USD

Indonesia

USD

5 USD

Thailand

THB

150 THB

Philippines

PHP

200 PHP

Malaysia

MYR

10 MYR

Vietnam

USD

5 USD

India

USD

5 USD

Australia

AUD

5 AUD

New Zealand

NZD

5 NZD

Austria

EUR

5 EUR

Belguim

EUR

5 EUR

Canada

CAD

5 CAD

France

EUR

5 EUR

Germany

EUR

5 EUR

Ireland

EUR

5 EUR

Italy

EUR

5 EUR

Luxembourg

EUR

5 EUR

Netherlands

EUR

5 EUR

Spain

EUR

5 EUR

United Kingdom

GBP

5 GBP

For customers in Japan: Tickets paid via Convenience Stores
After the ticket has been cancelled, the customer will receive an email about the refund process. A handling fee of 500 Yen will be charged to the customer.