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Web and Phone Audits

The brand needs to equip teams of all their touchpoints (stores, digital channels, telephonic conversations etc.) with data driven insights to optimize the customer experience. RedQuanta along with physical visits also help brands to evaluate and keep a check on their staff's interactions on telephones, web portals, chat-boxes and e-mails through mystery surveys.

Technology driven action planning and closure workflows. We don't just report the issues but help you also fix them.

All surveyors trained through Audio-Visuals regarding the project, specific scenarios for the survey on mobile and web platforms.

Use Cases

Contact Center Journey Mapping

Website Audits

Mapping the journey of a customer right from the time he calls the contact center till the time he gets satisfactory resolution to his query

Mapping friendly navigation on your website - whether customer is able to find out what he is looking for (information-wise as well as product-wise) or book an appointment easily (if it's a service website)

Case Studies

Profits raised by improvement in Upselling and cross selling of services over phone