John Waters Inc in Louisville, KY

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John at Bluegrass Heating and Cooling was recommended to me by a friend at church and we could not have been more pleased, especially after being told by the first company that it would cost over $700 to repair the A/C unit. He immediately found the problem, took care of it and explained how things looked and on top of that checked our other two units at no extra charge! What I liked the most was how I wasn't pressured to "purchase a service agreement" or told that "the units should be replaced and what a great deal they have for me". No more looking for another HVAC repair company in the future!

They have been my go to folks for over 5 years and have always been pleasant and nothing but nice, punctual and the techs are nice enough to explain to me what they are doing and why when asked. As with any large purchase, always seek a 2nd opinion before having major work done.

I would definitely not recommend this company. They charged us 519.00 for the service charge and to put in freon, which immediately leaked out with no impact on our problem at all. We were told by another company that they would never ever put freon in a unit that was leaking for this exact reason. In addition, the new company stated the freon was not likely necessary at all. In hindsight, we believe they put the freon in to lock us in, stating that this would apply toward their price to install a new system. We decided to price with another company and received a price almost 1500 dollars less than their original price. We were also told by the new company that we actually did not need a new system, reporting that it was a blocked condensation line, allowing the return air box to fill up with water. This resulted in low air flow across the A-coil, causing it to freeze. Unfortunately, he did not discover this until he had removed the old air handler and could not put the old system back together. We attempted to get some of our money back on the 519 and were refused.They are ripoffs!!!!

On a Sunday, my mom's heat in her mobile home went out. They answered the phone at 9AM, had someone there working by 10, and fixed it before lunchtime. Great service, great prices, all-around great people to work with. Friendly, helpful installer explained the problem, cleared it up, and saved the day.

Venhoff Plumbing is great! I had a problem that developed over this past weekend, called them (on a Sunday afternoon), set up an appointment, and had my problem fixed within 48 hours. Knowledgeable crews, trustworthy, and excellent clean up. Venhoff has completed every plumbing project at my house over the last 10 years. I would not even consider calling anyone else. Great company!

We called Eastern to check my Mom's AC unit since they are an authorized Lennox dealer. After a horrible experience with Bryant Heating and AC a year ago, we were very cautious about trying to be pressured for repairs we didn't need. It turns out the tech they sent was great, explained everything in detail and the unit only needed cleaning. He had to come back to clean the unit, but didn't even charge for the initial visit, and the 2nd time only charged a service call. I will definitely use this company in the future if I need any HVAC needs.