Seller Risk Mining Investigator

Amazon

London, United Kingdom

DESCRIPTION

Job Role:

Seller Risk Mining is seeking a dedicated, hardworking, self-starter with a proven track record of performance and results-oriented thinking, familiar with MRI procedures, tools and processes to join the Seller Risk Mining Investigations team. Candidates will be responsible for a wide range of duties related to the investigation, prevention and identification of new and existing Fraud MOs.

Job Responsibilities:

1) Detection of new and existing Fraud patternsA. Manually investigate suspicious accounts that could pose a risk to Amazon, customers or merchants.B. Report system misses / New MOs, using the ticketing systemC. Report Tools issues and/or improvements to the engineering teamD. Report SOP updates and new SOPs requirements to the content teamE. Report blurb requests and/or updates to the content teamF. Report training gaps and request new training modulesG. Report queuing issues as well as potential improvements

· Ability to work with remote managers/teams· Having a demonstrated ability to identify fraud patterns and taking appropriate action· Ability to make decisions in a timely manner with incomplete or ambiguous information· Demonstrated communication skills, both written and verbal· Demonstrated positive, results oriented attitude and passion for customer security· Excellent understanding of TRMS tools and processes· Demonstrated experience in using the Trouble Ticketing system· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority· Experience with Microsoft Office, including Outlook, Word, and Excel

PREFERRED QUALIFICATIONS

Fluency in other European languages an advantage.

In return, we will offer you a competitive salary, stock units, and other excellent benefits including healthcare. You will also have the opportunity to develop a rewarding career with one of the UK's leading online retailers.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

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