Windows Hello errors during PIN creation

05/05/2018

4 minutes to read

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In this article

Applies to

Windows 10

When you set up Windows Hello in Windows 10, you may get an error during the Create a PIN step. This topic lists some of the error codes with recommendations for mitigating the problem. If you get an error code that is not listed here, contact Microsoft Support.

Where is the error code?

The following image shows an example of an error during Create a PIN.

Error mitigations

When a user encounters an error when creating the work PIN, advise the user to try the following steps. Many errors can be mitigated by one of these steps.

Try to create the PIN again. Some errors are transient and resolve themselves.

Sign out, sign in, and try to create the PIN again.

Reboot the device and then try to create the PIN again.

Unjoin the device from Azure Active Directory (Azure AD), rejoin, and then try to create the PIN again. To unjoin a desktop PC, go to Settings > System > About and select Disconnect from organization. To unjoin a device running Windows 10 Mobile, you must reset the device.

On mobile devices, if you are unable to setup a PIN after multiple attempts, reset your device and start over. For help on how to reset your phone go to Reset my phone.
If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.

Hex

Cause

Mitigation

0x801C044D

Authorization token does not contain device ID

Unjoin the device from Azure AD and rejoin

0x80090036

User cancelled an interactive dialog

User will be asked to try again

0x80090011

The container or key was not found

Unjoin the device from Azure AD and rejoin

0x8009000F

The container or key already exists

Unjoin the device from Azure AD and rejoin

0x8009002A

NTE_NO_MEMORY

Close programs which are taking up memory and try again.

0x80090005

NTE_BAD_DATA

Unjoin the device from Azure AD and rejoin

0x80090029

TPM is not set up.

Sign on with an administrator account. Click Start, type "tpm.msc", and select tpm.msc Microsoft Common Console Document. In the Actions pane, select Prepare the TPM.