Veeam's Standard Support program provides software support services during business hours along with upgrades and updates to the products.

Technical Specifications

Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation
of the print speed and other ratings.

Software

Software Title:

Veeam Backup & Replication Enterprise Plus for Hyper-V

Service

Support Full Contract Period:

1 year

Support Details Full Contract Period:

1 year

Header

Brand:

Veeam

Compatibility:

PC

Manufacturer:

Veeam

Model:

Standard Support

Packaged Quantity:

1

Product Line:

Veeam

Service & Support

Service Availability:

12 hours a day / 5 days a week

Service Included:

Phone consulting

Type:

Technical support

Service & Support Details

Limitation:

Severity level 1

Response Time:

2 hours

Service Availability (Days a Week):

Monday-Friday

Service Availability (Hours a Day):

12 hours a day

Service Availability (Time):

8:00 AM - 8:00 PM

Service Type:

Phone consulting

Limitation:

Severity level 2

Response Time:

8 business hours

Limitation:

Severity level 3

Response Time:

12 business hours

Limitation:

Severity level 4

Response Time:

24 business hours

Service Type:

Web support

Service Type:

New releases update

Licensing

License Pricing:

Prepaid

Product Reviews

Rated 4.3 out of 5 by 90reviewers.

Rated 4 out of 5 by Matt Baltz It drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion. Valuable Features:All of the explorers, bitlooker, scale out backup repository, and backup appliance integration.Improvements to My Organization:Veeam drastically lowered the strain on our hosted environment during backup windows all while decreasing the amount of time the backups require for completion. Upgrades to the backup environment take considerably less time to complete.Room for Improvement:The endpoint(agent) backup to be fully included/supported as part of the licensed product.Update: this functionality should be included sometime between Q4 2016 - Q1 2017Use of Solution:2+ years.Deployment Issues:No.Stability Issues:No.Scalability Issues:No.Customer Service:The customer service staff are always willing to provide any information or support that they can.Technical Support:They have the best backup support in the industry our time to resolution regarding any issue has been resolved in an expedited manner.Previous Solutions:Yes, we used EMC Avamar before and switched primarily due to cost however the Veeam/DataDomain offering is more robust.Update: We are now looking to move off of DataDomain due to restore speeds.Initial Setup:Setup is simple however to achieve best performance and results there are added design considerations.Implementation Team:We implemented the solution in house. We are a Veeam service provider but went to VeeamOn for additional training, not that the software is complicated but there is so much functionality that meeting the engineers provided great insight.ROI:We were seeing ROI within a year.Cost and Licensing Advice:Go for the availability suite which includes Veeam One. It can be had for an incremental cost and it provides very actionable alerts.Other Solutions Considered:Arcserve, Symantec, Unitrends, and VMware.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are a Veeam Customer and Partner. October 8, 2016

Rated 5 out of 5 by Chris Childerhose By moving the Veeam server to a physical server and creating a Proxy server on each of the hosts we are able to leverage SAN based backup which is very fast. Valuable Features:Features with the most value are Instant VM Recovery, SQL Explorer and Exchange Explorer.Improvements to My Organization:With moving the Veeam server to a physical server and creating a Proxy server on each of the hosts we are able to leverage SAN based backup which is very fast. Jobs are completed overnight and never run in to the business hours.Room for Improvement:Physical backup is always where room for improvement could be but Veeam has always stated they are not going in that direction, however, with Veeam Endpoint Backup physical server backup is possible.Use of Solution:We have used it for approximately 2 months on Patch 2 but for over 3 years with Veeam itself.Deployment Issues:There have been no issues or problems with the deployment of Veeam in our environment even when we consolidated from 6 Veeam servers to 1 Veeam Server with 5 Proxy servers (1 per host).Stability Issues:Stability has always been the best part of Veeam and never has there been an issue with this.Scalability Issues:The scalability of Veeam is endless depending on your needs and there were no issues for us.Customer Service:Customer service is always been top notch and I rate it a 10/10.Technical Support:Technical support is 10/10. They are always fast with responding to tickets and help you in the best way possible. They even arrange discussions with Architects if you have questions on best practices or environment setup.Previous Solutions:We still use Symantec Backup Exec but only due to having physical Exchange 2010 servers. Once we virtualize this will be decommissioned. Having Veeam Endpoint Backup may be the alternate solution to fast track this.Initial Setup:Initial setup was very straightforward and there never seem to be issues with Veeam.Implementation Team:We completed the implementation in-house using local resources.ROI:ROI has been about 6 months.Other Solutions Considered:No other options were evaluated as we knew Veeam was one of the better solutions for Virtual Backup.Other Advice:Veeam is a great product and always works. The product setup is easy and learning of the product for someone technical is straightforward. I look forward to the improvements in this product as it progresses.Disclaimer: I am a real user, and this review is based on my own experience and opinions. August 9, 2016

Rated 4 out of 5 by Troy Hiatt The system automatically tests the backups, without impacting the production systems. Valuable Features:Instant Recovery – Instantly recover a virtual machine from the backup file on backup storage, then migrate it back into production. RTO’s can be measured in minutes.Virtual Lab – Spin up an environment (web app, middleware, and a database) from the backup files in a virtual network bubble and tinker around with it – maybe apply and test patches (not that they ever go wonky).SureBackup – Ever restored something only to find out you didn’t configure the backup job correctly. This feature tests the backups, without impacting the production systems. What a brilliant idea! To actually test the validity of restoring from backups.Improvements to My Organization:Ability to attract customers with a simple product to protect their data and lead them into conversations about how to enable business outcomes that are positive as opposed to catastrophic. With the multiple facets of potential data compromise (ie: Virus, Ransomware, employee mistake, etc., etc.) and or destruction, educating our customers on the inexpensive options that can provide quick remediation to inevitable outages that could be extremely detrimental to business continuity.Room for Improvement:The product is really awesome for the virtualized environment – hands down. It really lives up to its motto – it just works. One caveat – those physical servers that are still outliers. We are constantly hearing that our customers would be “SOLD” if there was a solid physical server solution. To their credit – I know they are working hard to provide a solution that meets these needs. And candidly, I want them to take their time and develop, test and deploy a solution that works as reliably as the current product.Use of Solution:I’ve used it for year through Cloud Connect, and the base platform for five years.Deployment Issues:We did have some small discoveries as we rolled out the product to our customers. WAN acceleration is extremely robust and a valuable feature built into the Enterprise version of the product.Stability Issues:We found that due to faster than typical internet speeds available (i.e. 1 GB) – we were not seeing the benefits that we had expected. Turning it off increased the speeds and reduced the bottleneck.Scalability Issues:One feature that was missing, but introduced in v9, is the ability to manage multiple repositories across disparate storage arrays or sources. Now the new feature can present them as one repository, allowing robust expansion without having to move and balance datasets as the increase in size, and we know how backup sets grow exponentially as time marches on.Initial Setup:The initial setup requires some thought as to sizing and future growth. But it is also very forgiving and adaptable as growth and complexity changes. Don’t let that statement fool you though. To take advantage of the more advanced feature – which are incredible (Virtual Labs for instance) do require some more advance investigation and for me – deep dives into the forums.Implementation Team:We leveraged talent in-house. Implementation of simple (but robust) functions can be really straight forward for most small to medium environments. To get basic services up running we suggest that customers download the free version and get started with it. This will introduce them to how Veeam approaches backup and recovery. Sometimes Backup Admins are a little shocked at how easy it is to admin, even though they have used and are very familiar with legacy products.Cost and Licensing Advice:Regarding pricing, most of our customer who have been used to buying, supporting and maintaining other well know products are shocked at how economical Veeam is and sometime question “how good can it be?” They are quickly convinced that it is a very robust product and start designing ways to “leverage” their backup data in ways they hadn’t imagined.Other Solutions Considered:We have evaluated and currently offer other products to meet specific needs. But as a general offering for our customers who have mostly virtualized environments, and want an economical way to protect and leverage their backups, Veeam has the most robust and forward thinking feature set.Other Advice:Start simple. Get it up and running. Then start investigating the many, many “cool” features that are available. Definitely take a look at future proofing technologies such as Virtual Lab, Cloud Connect for an offsite copy and SureBackup.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are a Service Partner and part of the VSPP June 7, 2016

Rated 5 out of 5 by Chris D Martin Reliability of backup process are valuable as this is used as a failover migration tool. Valuable Features:Instant recovery of VMs, reliability of backup process are valuable as this is used as a failover migration tool.Improvements to My Organization:We had a vendor screw up a financial accounting program at tax season, a critical time for one of our customers. We were able to roll the VM back in under five minutes, and users were back on the software in under 10 minutes from restore.Room for Improvement:The software really needs to expand into physical machines backups. Endpoint Protection is a good start, but physical backups are the missing component to crush the competition.Use of Solution:I've been using it for three years.Deployment Issues:We have had no issues with the deployment so far as multi-site WAN acceleration works out of the box, and so far we've been very happy with our experienceStability Issues:There have been no performance issues.Scalability Issues:Scalability is all about bandwidth, so the only issue we had was trying to guess how much bandwidth we would need.Technical Support:It can take a while to get a recovery engineer on the phone, but once you get one the support is excellent. Follow up on issues has been exemplary.Initial Setup:It is simple to setup and the documentation covers just about everything you need to know.Implementation Team:This was all setup in house.Cost and Licensing Advice:The pricing is reasonable, but tracking and purchase levels are unnecessarily complicated.Other Solutions Considered:I have used and evaluated many backup and recovery solutions. Veeam came out on top for ease of use, reliability of job execution, backup validation, and speed of recovery in virtual environments.Other Advice:By far it is the best virtualization protection product, but lacking in the physical protection space. It does physical backups, but it fells like an after thought.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 31, 2016

Rated 4 out of 5 by ITInfraEng436 By using an adequate number of backup proxies, more jobs can be executed simultaneously. Valuable Features:Application data recovery works great in our environment especially restoring MS Exchange mailbox items. There are cases where emails or attachments which can back date to more than 12 months old are needed by users.Improvements to My Organization:Backup and recovery windows have been significantly improved. By using an adequate number of backup proxies, more jobs can be executed simultaneously. Image replication for DRP and Sure backup to verify data consistency have also met our audit criteria for data protection objectives.Room for Improvement:We expect to see more integrations from the software company with storage vendors. Especially on dedupe appliances and non unified storage arrays. This will help us to cut down the storage investment cost and have more flexibility on hardware choices. Also, there are demands to protect data on end user computers and devices. Hope to see more update in this area in near future.Use of Solution:I've been using it for five years.Deployment Issues:We have had no issues with the deployment.Stability Issues:We have experienced slow backup performance, however it was been rectified in the latest release, and they have added a feature for processing parallel jobs.Scalability Issues:With limited storage space available, we have to use reverse incremental backup to keep only one set of full backup on the latest date. This helps us to manage the free space and make sure fast recovery always available.Technical Support:The tech support is always there to help out but you need to take note of the time difference. They don't seems to have dedicated resource to cover the APAC time zone from what I have experienced.Initial Setup:Setup is straightforward, so just follow the wizard, but make sure you've got a plan for your storage sizing and backup retention policy. The challenging part will always be the sizing and how you place your backup proxy to make sure backup performance is top.Implementation Team:We performed an in-house setup. You need to make sure there is a proper planning especially if snapshot backup is needed on storage array. This feature makes sure that no VM snapshot committed to a virtual server can cause a ping drop, and this is crucial on sensitive servers. The requirement to make it happen is likely to have the Veeam server running on a physical box with direct connectivity to storage array.Cost and Licensing Advice:Worth the money especially if you have high consolidation ratio per physical host.Other Solutions Considered:I have tried a few other products, some of them are meant for multi-platform (virtual and physical), or as a native backup solution. We ended up with Veeam as we are a fully virtualized environment and the features and product capabilities have met our requirements.Other Advice:It suits all the needs for a fully virtualized environment, just make sure you have proper planning on the storage sizing.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 29, 2016

Rated 4 out of 5 by Igor Kachuriner Includes useful features for a virtualized environment such as those based on VMware or Microsoft Hyper-V. Valuable Features:It has very strong and useful features for a virtualized environment such as those based on VMware or Microsoft Hyper-V. The backup software management is user friendly.Improvements to My Organization:Backing up a virtual environment is quicker than our previous solution.Room for Improvement:I am expecting better support for physical tape copy. Support for backing up physical servers from the open area such as Windows and Linux servers with bare-metal restore functionality needs improvement. Support for the NDMP protocol for the several NAS devices.Use of Solution:I've been using it for years.Deployment Issues:I had some issues at the start of the project with the performance. The problem was solved after analyzing and setting changes. I have not solved an issue with MS SQL Always-on servers with transaction lag backup. The case has so far been opened for half-year.Stability Issues:There have been no performance issues.Scalability Issues:It's been able to scale for our needs.Technical Support:They are very useful.Previous Solutions:I am currently also using using HPE Data Protector and Unitrends UEB.Initial Setup:It was very simple, but after deploying the software it needed improvements in the settings to reach the goal.Implementation Team:We did it in-house.Other Advice:Look at the price for the support. It is very high. Close the deal with -5 years support from the beginning.Disclaimer: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer:We're business partners May 26, 2016

Rated 4 out of 5 by networko207291 Allows us to restore from disk, tape or from our NetApp appliance snapshots. Valuable Features:The ability to restore both the VMs and single files is very flexible in Veeam 9. We can restore from disk, tape or from our NetApp appliance snapshots. It has a myriad of effective ways to backup and recover.Improvements to My Organization:By allowing us to restore from our NetApp appliance directly, we have realized a tremendous time and resource savings in our virtual environment.Room for Improvement:The only real issues that I’ve had have been navigating the user interface particularly with restores. I feel that more attention could be paid attention to the restore interface. It’s just not as intuitive or fluid as it could be.Deployment Issues:We have had no issues with the deployment.Stability Issues:There have been no performance issues.Scalability Issues:It's been able to scale for our needs.Other Advice:I would definitely recommend Veeam 9 for its quick and effective backups to disk, tape and even the cloud. Having said that, the restores have been reliable once completed.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 26, 2016

Rated 4 out of 5 by TechOpsTL487 We utilize the integration with VMware. Reporting via PowerShell is useful for our daily checks. Valuable Features:The overall backup tools, as we use this to prevent data loss.Improvements to My Organization:Coming from tape backup environment to using Veeam and cloud upload dramatically changed and improved our backup process. The increase in backup speed was truly amazing, backup windows shrunk, we can also perform more frequent backups if more protection is required. There is obviously also the integration with VMware (which we utilize) and administration via PowerShell. All this, together with CloudBerry allowed us to fully automate our backup and offsite upload process. Reporting via PowerShell is extremely useful too i.e. for our daily checks.Room for Improvement:Below, you’ll find various suggestions from both my admins and myself that would improve Veeam Backup* Built in upload to external storage. Using apps like Cloudberry, even though it can be automated, just adds unnecessarily complexity and one more point to break* Integrated and intuitive orphaned snapshot management. When things go wrong during backups, you can be left with orphaned snapshots consuming more space on your storage than is immediately visible. This can be very problematic under certain conditions. Integrated visibility into this would be very helpful in these cases.* Ability to shrink VRB files as servers are removed from jobs* Ability to reconnect VRB’s in the chain* Ability to attach and backup physical servers* Better visibility of deduplication percentagesDeployment Issues:Only issues were with licensing. Mixed versions across sites made licensing a bit difficult. Also, having to use Cloudberry to upload to AWS S3 is not ideal, although it does work OK.Stability Issues:The product is very stable.Scalability Issues:It is highly scalable.Technical Support:I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly from tech to tech. We've discovered more solutions from the user forums than through tech support.Initial Setup:Setup is very straightforward. Creating backup jobs and remote storage learning curve is not intuitive, but a quick scan of the documentation allows for quick study. Difficulty level is low.However, having to use a separate application (Cloudberry) to upload to AWS S3 is very cumbersome and seems like something that should be integrated into the core product.Implementation Team:We performed it in-house and did not use a vendor team or a consultant.Other Solutions Considered:I wasn’t part of that project, but I believe at the time we also looked at AppAssure and Veeam was more flexible for us and more economical too.Other Advice:This is perfect backup solution for small to medium businesses that have an onsite VM environment. If you’re using AWS S3 for off-site then look elsewhere. This does not support it natively despite what their marketing might lead one to believe.Disclaimer: I am a real user, and this review is based on my own experience and opinions. May 26, 2016