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I purchased a ticket to next event: football match AC Milan - Inter Milan, being held on 4.05.14
I was waiting for the ticket till today, 02.05, because I am travelling to Milan tomorrow.
I sent an email with my order number 1392256 which I got immediately after purchasing, and asked when my ticket is coming?.After several hours (18.30) I received the unswer, that my ticket on the way back to seller, because the address was written wrong (!) Additionally, I got long number by which I could…
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Andiamo's Comment

Written on: 06/05/2014

Why are you giving Seatwave a bad review? It's the fault of UPS - obviously if they did not contact you, neither did they contact Seatwave.
By the way, the seller can only generate an airway bill which has the address already printed on it - the address supplied by you, so ultimately if this was wrong it's you that is at fault.

Seatwaveteam's Comment

Written on: 14/05/2014

Hi there,

thank you for your feedback.

Excellent customer service is very important to us and it is also important to us to make things right when they do go wrong. We regret any inconvenience you have experienced and it’s disappointing to hear when our customers are less than happy, especially when tickets cannot be delivered due to an incorrect delivery address as this is something which is of course out of our control.

We regret that this transaction did not run smoothly and we do appreciate that money is not always the most important issue and as a gesture of good will we would like to offer you a little something towards a future experience.

Please do get in touch with us through our website so we can offer you a 10% discount code.

We do hope this goes some way in showing you that we do care very much about how you view our company and your customer experience.

Seatwaveteam's Response to Mwww's Review

Our priority here at Seatwave is to ensure that we get you to the chosen event. So we are very careful in following up any unusual issues that may arise, this would be one of them.

Whilst we fully appreciate the disappointment you have experienced, given that the tickets are provided from a third party, we would require the written confirmation from the venue that they were unable to gain entrance as proof in order to be able to proceed actions against the seller.

As Seatwave is a marketplace, we don’t own the tickets, therefore the proof from the venue is needed as we need to pass this information on to the seller. We hope you can understand that this measurement is in place to protect sellers that use our site who supply genuine tickets.

We take our Job very seriously and we share the passion for live events with our customers, this is why we have strict terms and conditions in place for sellers and we will ban any seller who is supplying invalid tickets from our site.

We only issue the payment to the seller after the event took place and once we know you successfully gained entrance. In case anything goes wrong we will issue you the full purchase price including the commission and postage you have paid, which means seatwave itself will not keep a single penny of the purchase price. This is our promise (Ticket Integrity) to our buyers.

We would like to urge you to get in touch with us through our website and provide us with the written proof from the venue so we can do the right thing and refund you the full purchase price and take the appropriate actions against the seller of your tickets as we feel you have been let down.

We would like to apologise for the inconvenience and are sorry for the disappointment felt.

I am currently sat at the Royal Albert Hall having spent £370.00 on two tickets for Gary Barlow in restricted view £45.00 seats !!!!!
I feel totally ripped off ... Everyone around me has paid £45.00 , some bought tickets as late as today .... I use ticket master normally and never had an issue .... I am going to trading standards tomorrow ... Seatwave you have been warned…
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Seatwaveteam's Response to Jmccall's Review

Written on: 23/04/2014

Dear Jane,

We would like to thank you for getting in touch.

Firstly, we would like to apologise for any frustration you've experienced with your ticket purchase on this occasion.

With regard to the Face value, the reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details and we’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

We do appreciate your feedback and use it to make seatwave a better marketplace.

I bought two tickets to go and see the backstreet boys at the o2 last nite, I knew I paid over the odds, but it was well worth it, had great seats that I could not get any where else. Was a bit skeptical at first as have never bought tickets this way before, but down loading the tickets and printing them off was easy. Would recently use seatwave again…
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I bought my Justin Timberlake tickets ((1st April)last year unfortunatley due to the death of my father I couldnt attend the concert, I decided to sell my tickets through this rubbish organisation!
This was the worst decision I ever made!
I Went through the listing process clearly stating that my tickets were in Block 402 entered the row, seat numbers etc.
I Didn't hear anything from them so I sold my tickets myself only to then get an email from them on the day of the concert informing me…
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Andiamo's Comment

Written on: 02/04/2014

It's dead simple - check the email that Seatwave sent you with the sale confirmation. It will tell you which tickets were sold. You can also check your account on the Seatwave website which will show which tickets you listed.
Seatwave really is an honourable company, and if you have all the proof they will pay you for the sold tickets within 10 days of the concert.

Complaint14's Comment

Written on: 05/04/2014

Thanks for your advice.
I have all my proof, I also logged into my seatwave account this morning and my listing was there but when I checked this afternoon my listing had disappeared from the account. Luckily I have copies.
Just have to wait and see what they say, if they are as "honourable" as you say they are I shouldn't have a problem. But I'm not the first person this has happened to I definatly won't be the last.

Seatwaveteam's Comment

One of our main priorities at Seatwave is to be completely transparent, this is why we have strict terms and conditions in place for both parties.

By listing a ticket with us, you are committing to supply that ticket; which means that you are making and communicating an offer to sell that ticket. When a Buyer agrees to buy the ticket, he or she is accepting your offer, and the transaction is binding on the parties and you are required to supply a ticket to the Buyer.

If, for any reason, you fail to fulfil on the contract you have entered into in respect of the sale of your ticket to the Buyer, you agree that we can deduct payment from your credit/debit card or account balance with us, for expenses or charges that we incur in finding a replacement ticket or providing a refund.

You further agree that we can set off any amount you owe us against any monies owing to you that we hold at any time. Please see clause 9 in our UserAgreement (Financial Consequences) for further information.

Once you have created the listing, your tickets will remain visible on our site for sale and if you chose to use your tickets yourself after all and these haven't sold by then, you would need to delete the listing first to avoid double selling.

We do appreciate that this might not be the news you wanted to hear and we are sorry that we cannot inform you otherwise.

Thank you again for taking the time to contact us and making us aware of the situation. We do appreciate your feedback.

Rosetheyounger's Comment

Written on: 03/04/2014

You sold your tickets elsewhere but didn't think to remove your listing from Seatwave. Seems you didn't have a thought for any poor potential buyer who had no idea that the tickets they were paying for were no longer available. Seatwave useless? They can only work with the information you give them. The company is one of the big success stories of the 21st Century, but even they are not clairvoyant.

Complaint14's Comment

Written on: 05/04/2014

If you read it properly then you would have realised that I corrected my error and re-bought my tickets so I could provide them to the person who bought them online. So how is that useless!!
I gave them the correct information once again read what I wrote instead of coming to your own conclusions!
I'm only sharing my bad experience.

Rosetheyounger's Comment

Written on: 06/04/2014

I think I did read your comments correctly - this is the first time you have mentioned re-buying your tickets.
Please read MY comments - I didn't say anywhere that you were useless, only that Seatwave are NOT useless.
They sell thousands of tickets every day and most of their mishaps are because of sellers' mistakes. The amount of complaints compared to the amount of sales is minute.
As the other poster mentioned, if they have made an error and you have all your proof there will be no problems in obtaining a refund. They are not a fly-by-night company.
The only thing I don't understand is how they could have sold your tickets on the day of the concert unless you had posted them to Seatwave for a Last Minute Sale. Do you think there may be something wrong with your email account and you are not receiving emails on the day they are sent?

Rated low because:
. We were not kept informed on the status of the tickets (Hong Kong 7's rugby tickets), we tried contacting Seatwave many times before getting an answer.
. The tickets were not delivered as promised and we had too pick them up from the Regal hotel.
. Until the very last minute we didn't know if there would be any tickets at all.
All in all, a pretty bad experience with Seatwave…
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Seatwaveteam's Comment

Written on: 05/04/2014

Hi there,

Excellent customer service is very important to us and we always try to inform our customers of any possible changes or problems that occur as soon as we are aware.

Seatwave is a marketplace where people can buy and sell tickets. This means that we at Seatwave do not sell the tickets ourselves and all the tickets listed come from fans and distributors around the world.

We can assure you that we have strict terms and conditions in place as well as penalty charges to ensure sellers are aware of the financial consequences when supplying anything different from what was purchased or worst, not fulfilling the sale, as this is damaging our brand.

We would like to assure you that it is a rare occurrence that sellers are not able to fulfil the sale as advertised and we appreciate the disappointment that this situation has caused to you.

We believe in offering a great service and it's very clear that you feel we've let you down in this case however, we would like to assure you that we as a marketplace have done everything we can to try and rectify the situation, that was caused by the original seller letting us both down.

We genuinely cared about getting you to the chosen event and our priority was to ensure that you don’t miss out which is why we worked incredibly hard trying to find replacement tickets for you that would reach you safely in time before the rugby match, due to the proximity of the event this resulted in a collection on the day of the event from our collection point.

We are very proud of our company and the way we work, we offer a safe and transparent marketplace and we genuinely care about our customers and their experience. However, we do understand that this experience was far from easy, so please do get in touch with us through our website so we can make this right and offer you a little something towards a future purchase.

Bought a very HARD-TO-FIND ticket to Real Madrid X Barcelona (Football) held at Santiago Bernabeu Stadium in Madrid, Spain on March 2014. I purchased the ticket online 2 days before the event and received my ticket through email within 4 hours. I also wrote an email with some questions to their Customer Service (using the website) and they replied within 1 day. I confess that I thought the ticket wouldn't work but for my happy surprise, the barcode was read just fine at the stadium gate by a…
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I tried for 4 days to order through Seatwave. I had an original order but was sent an email to call them by 5pm that day or my order may be cancelled. No number was given. Many emails back and forth but my contact would send back spam reply's that were no help at all. I tried ordering new tickets but the system would not let me so I eventually gave up. Not impressed with their service. It left me feeling very frustrated…
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Really worried about my tickets went on the web site put in order number,tried this twice wouldn't go,tried FAQ that wouldn't go either kept trying,then had to search web sight to find phone number, finally got through telephonist answerd (carnt call her customer service) and she was no help didn't even no what your webs help page looked like or said I had to keep telling her so frustrating, now even more worried, and will never buy from seatwave again, and would like a refund please
…
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0Service's reply to Seatwaveteam's Comment

Written on: 06/04/2014

I have been in touch with your website on numerous occasions asking for help, you just send back your set script e-mails,thanks for your e-mail we're be in touch haha,never do,just keep sending the same set e-mail,out of pure frustration of no-one actually answering my queries I telephoned your O2 ticket collection office,where I found the most helpful person,who was on her lunch break,and still bearing in mind this was not her job,she actually took time to explain everything to me,that's all I was asking your so called customer service haha assistants to do,I think she should be promoted to CSA as soon as possible in a managerial position,with a massive pay rise to improve your customer service

Just recieved my tickets from Seatwave, Ticket came with actual price on the ticket which was much lower than the price I paid at Seatwave. Seatwave are a third party handler and not the company actually selling the ticket so the prices are much higher than normal. I would advise that you try elsewhere first, particularly if the event is a long time off. I would not recommend anyone to use this site.
…
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Seatwaveteam's Response to Groy's Review

Written on: 05/04/2014

Hi there,

Thank you for your time and for the feedback.

The reason the price stated on the ticket is different to what you have paid is because seatwave is an online marketplace, where people can buy and sell tickets. Prices are set by sellers when they list their tickets on seatwave.

We believe that fans should have the right to do what they want with tickets they have bought, including selling them at the going market rate if they choose to. Sellers can list tickets to any event of their choosing and can select their own selling price. We provide tools that show the market value of their tickets on our exchange over time.

Buyers on our platform have access to the same marketplace information, allowing them to make calculated decisions on seat location and the best time to buy tickets. We have several features on our buying page that help you to narrow your search to your specific requirements. One of those features is a sliding scale price bar where you can select a maximum price and only the tickets within your selected price range will appear so you can choose exactly how much you would like to spend.

We can assure you that the face value is shown for every transaction on the buying page before you go to the next step and enter your payment details.

We’re sorry if you feel this was not clear, as we go to great lengths to develop our website and make it as user friendly and transparent as possible.

First time I've used Seatwave and definitely will use again. Liked being able to select seats and get tickets early. Tickets arrived in good time and with good security. Only thing was seats were not all in same row…
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Seatwaveteam's Comment

Written on: 05/04/2014

Hi there,

thank you for your feedback.

We take it very seriously if a seller doesn't supply the tickets as advertised as this is damaging to our brand.

If the specific block and row are unknown to the seller, they would list the tickets accordingly within the section however, without block or row indication in order to not mislead the buyer in thinking they have purchased a specific block/row which then the seller cannot guarantee.

We hope you appreciate that the actual seat numbers cannot be passed on to secure the anonymity of the seller.

a very different Lloyd Webber show but very interesting. I was the same age as Christine Keeler,18 and the world was changing fast.I learnt a lot about this big social scandal and found it very informative and interesting. Thank you…
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