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Lync 2013 - Move user command fails

Question

We have a multi-site Lync 2013 infrastructure, on one of the smaller sites (one Lync Pool and one branch site) we have an issue, that is, we cannot move users to the SBA, move command fails with following error:

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Regards,

Alice Wang

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This is normally a temporary error.You may try from different server or try from destination pool.Most of the time server restart solve the issue.If still not getting solved,run the deployment wizard once again and check

If single it would be interesting to check the affected user's msRTCSIP-UserRoutingGroupId (probably before the move it would have a stale entry in it like a hexa value). Lync wouldn't know the existing routing group of the user and hence presented
you with that error message

It could be a problem with the backup service or the Facric state on the pool.

Start with the following commands and it might lead you to the problem.

Get-CsFabricPoolState

Get-CsBackupServiceStatus

- Datta

My Blog : http://www.theskypeguy.com

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Sorry I wasn't clear enough. The commands have to be run for the pool the users are on right now. I am guessing that's the main pool.

My Blog : http://www.theskypeguy.com

Note: If you find a post informative, please mark it so using the arrow to the left. If it answers a question you have asked, please mark the thread as answered to aid others when they are looking for solutions to similar problems or queries.

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The opinions expressed here are solely my own and do not express the views or opinions of my employer.

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