Frequently Asked Questions

Logging In

Do I already have a Civil Service User ID?

You have a Civil Service user ID if you are a public employee who uses Department of
Civil Service applications. You will use the same ID here. You may also have a Civil
Service user ID if you have previously applied on-line for Civil Service exams.

How do I get a Civil Service ID?

On the Civil Service Login page, click on the link that says, "Create an account now."
You will be asked to provide some personal information. At the same time, you will select
a user ID (of up to twelve characters) and a password that only you will know.

I forgot my Civil Service ID. How do I find out what it is?

On the Civil Service Login page, click on the link that says, "I forgot my User ID or Password."
If you provide us with your name and Social Security number, we can recover your user ID.

I forgot my Civil Service Password. How do I find out what it is?

On the Civil Service Login page, click on the link that says, "I forgot my User ID or Password."
After providing us your user ID we will then ask you to answer the security question you gave us and we will email you
a temporary password.

I don't remember what the answer to my security question was. How do I find out what it is?

If you cannot remember the answer to your security question you will need to contact the AGS - ITS Service Desk at
1-800-422-3671 or by email at its.sm.esd.ags@its.ny.gov to recover your password.