Common Web Hosting, Domain, and Related Questions

Can I start small and upgrade as needed?-Yes, in fact, you can upgrade from the smallest shared plan all the way to
dedicated servers. We will move your sites from server to server as needed, and there
is never any charge.

What do I need to use your web hosting services?-an internet connection and web browser such as Internet Explorer or FireFox is all
that is needed.

Can you move my site to eVerity from my old host?-Yes, when you log in you can go to "Manage Hosting > Transfer From Another Provider"
and complete the form. If your old host uses cPanel, we can usually transfer your site in
less than 30 minutes. If your old host uses a different control panel, it may take up to 24
hours.

Can I accept credit cards on my site?-Yes, there are two ways you can do this. You can use PayPal or a "3rd party payment
processor," or you can apply for your own
merchant account.
If you have your own merchant account you can use our free SSL certificate included with
your hosting account, or to be slightly more professional, you can purchase your own.

We will give you $25 if you apply for a merchant account through our partner,
MerchantFocus
(formerly e-online data) and are accepted. It is free to apply, and they offer the lowest
rates in the industry, guaranteed.

What happens if I go over my data transfer limit?-We will notify you by email when you are getting close. If you reply, we will most likely
increase your limit at no charge. However, if you exceed your limit every month, we may
ask you to upgrade to a higher plan. If you do not respond to our emails, we may suspend
your account temporarily until we can contact you.

What is your cancellation policy-Hosting accounts can be canceled at any time. If you paid for more than
one month, we will issue a credit on any unused months left in your billing cycle,
which can be used for future purchases.
If
you cancel within 30 days of signing up we will refund the full amount upon request
(In this case, you would receive a cash refund).
-Domain names and SSL certificates are not refundable, but do not automatically
renew unless you have specifically set them to "auto-renew."

What fees do you charge?-We do not charge any fees to set up, upgrade, downgrade, or cancel accounts. We do not
charge any fees if you go over your transfer limit, though we may ask you to upgrade your
plan. If there are billing problems, we may charge a late fee, but we will refund almost
any fee upon request if you believe it was charged unfairly.

Do you give refunds if there is downtime? -As you may have heard, downtime is extremely rare for eVerity customers. However, if your
site was down, please let us know and we will refund up to 1 full month of your hosting fees.

How can I transfer my site to eVerity with no downtime?-We can attempt to do this for you if you would like. We may not be able to do this for free
if your site is especially large or on another platform, but please contact and we will let
you know whether or not we can do it for free. In most cases, we can.
-If you prefer to do it yourself, please see this article:
How to Change Hosts Without Downtime.

What platform and OS do your servers run?Linux CentOS and Apache. It is not uncommon for this configuration to run
for a full year without needing to reboot. It is very efficient, secure, and stable.

Will I be able to check my email from anywhere?-Yes. You can use WebMail and check your email from any browser. You can also use POP3/IMAP
to check email from a software mail client on your computer, such as Microsoft Outlook Express.
We encourage you to use our email services. We know you will be impressed with our junk
mail filtering.

How long does it take to set up my account?-For security reasons, we check new accounts for fraud. New hosting accounts are usually
set up within 20 minutes. If you have opened other accounts with us, and they are in
good standing, set up is usually faster.