If, despite our careful quality control, products purchased in the online boutique are unsatisfactory, please return these items to us with the enclosed return label and the return reason "complaint". Please note that for organizational reasons only products bought at Wolford Online or in the Online Outlet can be returned via mail. If you purchased your products at a store, use our Store Finder to quickly ascertain the location of the boutique where they were purchased and inquire there for a prompt exchange or refund.