Dynamics365

Microsoft Dynamics 365

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together to help manage specific business functions across Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing, and Customer Insights.

Accelerate your digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

Our best solutions, even better together

Built on an extensible platform with shared data and digital intelligence, Dynamics 365 helps your team make the most of every minute.

Purpose-built

Get individual apps that work brilliantly on their own or together – so you can tailor a solution to your needs. And with Business and Enterprise editions, you’re covered from a few employees to thousands.

Productive

Help your employees work more efficiently. Dynamics 365 pulls together your business process apps and familiar Microsoft Office 365 tools. Employees can do CRM tasks in Outlook and ERP tasks in Excel.

Adaptable

Give your teams easy-to-use applications that provide a single view of your data – and a single platform for business growth. They all work with Microsoft Power Apps and Microsoft Flow.

Microsoft Dynamics 365 solutions – Apps that work together seamlessly in the cloud

Each application solves real problems and delivers real value. But combine them and you get the power and posibilities to transform your business.

Dynamics 365 for Sales– Turn relationships into revenue

Grow your business profitably

Use built-in digital intelligence and automated business processes to increase your revenue while controlling acquisition costs.

Win new and repeat sales using a personalized sales process.

Onbeard new people quickly to get them selling right away.

Measure the past, and identify leading indicators for the future.

Sell more by staying focused

Maximize your sales team’s performance by reducing distractions and helping them focus on the priorities.

Identify prospects and customers who have the most potential.

Make sound, strategic decisions based on digital intelligence.

Provide sales coaching when and where it’s needed.

Work smarter to win faster

Close deals faster by working efficiently, collaborating, and applying contextual insights from your sales management software.

Set up your sales team to collaborate on strategic deals.

Personalize every engagement to the buyer’s journey.

Make sure salespeople can work anytime, anywhere.

Dynamics 365 for Customer Service – Earn customers for life

Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

Give customers great service on their channel of choice.

Make Help easy by providing relevant, personalized service.

Proactively address issues by detecting customers’ intent and social sentiment.

Make your agents’ jobs easier

Give your agents complete information in a single customer service software app to make smart decisions and provide great service.

Reveal customers’ case histories, preferences, and feedback.

Provide guidance on entitlements and service-level agreements.

Display it all in a single interface tailored to their job and skill set.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

Adapt and customize easily using configuration, not code.

Extend your functionality through a single interface.

Rely on advanced analytics and a trusted cloud platform.

Dynamics 365 for Operations – Big growth for big businesses

Manufacturing

Retail

Work smarter with connected operations

Get visibility across connected distribution, customer service, sales, and marketing systems so you can innovate your products and processes to meet rising expectations. Dynamics 365 for Operations delivers this ERP system continuity and helps you:

Simplify production floor management

Accelerate product introductions

Offer flexibility in delivery alternatives.

Deliver exceptional customer experiences

Give your salespeople the product and customer information they need to provide immediate, personalized service across social media, mobile sites, stores, and other retail touch points. Dynamics 365 for Operations also helps you:

Deliver amazing customer experiences

Move products smoothly from procurement to sale

Merchandise effectively.

Finance

IT

Fast-track your business performance

Get a live view of all your numbers and data analytics from Dynamics 365 for Operations. This cloud-based Microsoft ERP system provides the relevant information you need to deliver strategic, data-driven insights to key departments. This helps you:

Gain immediate financial insights.

Drive corporate strategy and growth.

Decrease debt through efficient collection management.

Roll out powerful ERP tools

Get real-time information on almost any device, at any time. Dynamics 365 for Operations simplifies and accelerates business process changes. And it’s based in the cloud, so it integrates with legacy systems and scales globally with ease. So your organization: