It is my wife's cell phone. She switched phones and now she…

Customer Question

It is my wife's...

It is my wife's cell phone. She switched phones and now she cannot call her family in Germany. We have been customers for quite some time and after I chatted with a Tech I was told I have 4 accounts, also we have no credits. I would like to get these issues resolved.

Technician's Assistant: Have you contacted anyone about your account?

Last week I did, thats how I found out I have 4 accounts. That was quite the shock considering id theft.

Technician's Assistant: Have you installed any updates recently?

No just switched phones from Galaxy 5 to LG

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I was told by last week, that we have no credit. We have been using Skpe to chat with Germany for years. 4 accts, and no credit? That is worrying. Thank you.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.