For a fixed monthly fee we provide pro-active support for your organisations’ server, the often-forgotten workhorse, relied upon by all but rarely thought about until things go wrong!

We perform ongoing behind-the-scenes maintenance and monitoring of your server infrastructure to minimise problems, maximise performance and keep things running as they should.

This includes the following...

24x7 Server Monitoring

Instant Alerts, to the right technician, with accurate information, so that we can fix it fast.

24x7 Server Monitoring turns conventional IT support on its head. Rather than wait for you to notice that a system has failed – often involving time-consuming ‘systems fiddling’ on your part – our 24x7 monitoring will proactively alert us to issues that occur on your servers. We’ll almost always know about a system issue before you do, so that we can fix it fast and minimise any disruption to your business, often without you ever knowing there as a problem.

The system checks your critical systems every five minutes. Whenever a problem is detected, our system sends an email or SMS alert notifying us of the exact nature of the problem.

What Does It Check?

Every five minutes, 24x7 Monitoring will…

Check that your server is up and running.
Check that you can connect to the internet.
Check any or all of your Windows® Services.
Ping various network devices or remote offices that you need to do your work.
Check disk space to ensure it is below a set threshold.
Check RAID devices to ensure that all disks are functioning correctly and data is safe.
Check your website to ensure it’s up and running and serving your customers.

If there’s a problem, we’ll be alerted instantly so we can take specific action to resolve the issue – almost always before you know you have one.

For a fixed monthly fee we look after your server, performing regular preventative maintenance, patching and resolving any issues.
Any other work is logged and billed at the end of the month at our discounted contract rate.

We simply keep a record of any work done and send you a bill at the end of the month at our low standard rate (subject to account terms and conditions).

“I have enjoyed the support of James Drennan at F5 now for several years, his commitment and rapid response have been a Godsend particularly to someone so digitally inept as myself. His patience and persistent sense of humour in the face of the most frustrating situations is exemplary, I even consider him a friend.” [...]