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Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development 2/13/2014 6 Engineering & Technology Management Group 21 st Century Challenges for Knowledge Manager to Design and Integrate Systems Understanding user community Selecting resources/services for user community Organizing and enabling access to resources and services for knowledge discovery How to make these resources/services available to users in the short-term and over time Greatest challenge for knowledge managers is content management

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Engineering Technology Management Tracking the Constant of Change Management History Society Legal Aspects LogisticsSupply Chain Systems Engineering Economics Risk Technical Information Multidiscipline Design Product Development 2/13/2014 12 Engineering & Technology Management Group KM to Create Collaborative Environment Definitions of community of practice vary somewhat, but are usually taken to mean a group of practitioners who share a common interest or passion in an area of competence and are willing to share the experiences of their practice.* Collaborative tools/software packages build online communities of subject matter specialists and collective pools of knowledge, provide online forums to contribute ideas and answer, searchable discussions lists, locate experts, white boarding, document sharing, membership management * Source: Communities for knowledge management, by Stephen Denning, article found at http://www.stevedenning.com/communities_knowledge_management.html