How We Can Help

Having trouble paying your bill? Sometimes it can be difficult to pay your water bill on time.

We can help by discussing a range of options that takes into account your individual circumstances and helps you regain control of your water bill.

We offer a range of different payment plans as follows:

EasyWay instalment payment options

Easyway options offer you the choice of paying by easy regular instalments. Use your EasyWay card with BPAY, the internet, over the phone or at Australia Post.

Flexi Payment Plan

With a Flexi Payment Plan card you can make payments in advance, as often as you like. The amount you pay in advance is credited to your City West Water account and you will receive your bills in the usual way.

Rebates and concessions

If you hold an eligible concession card you may be entitled to concessions on your account for the property that you reside in.