Read 13Deals Reviews (17):

Horrible customer service. Advertised K cup coffee replacements as out of date but when I got them they were actually mislabeled with the wrong flavor. They did not mention this in the ad description so by the time I figured it out, it was too late to return them so I ended up keeping 100 of them. Then a few months later they advertised K cups again and this time I read the description and they were advertised again as out of date and again same misleading info. Now I have 200 of them and they wont even pay for return shipping. Now I have 200 pumpkin spice coffee K cups that are out of date and mislabeled.

Worst website and Horrible customer service. I ordered an item and they offered free shipping. But i never received it. After a month i emailed them to ask the status and they said I did not give my apartment number in address(Well, I am not stupid). They said I will have to pay 3 dollar for reshipping or they will return only 75% of the money. Another way of making money for them.`

13deals sucks! i order two items they never came to me, then i call ask them to send it again they wanted to charge me for shipping... ask for refund didnt want to give it to me!!! i dont get it how can they do all that! talk to supervisor and she act like she didnt care at all... what a costumer service....... very disapointed

Cons

These guys are scammers. I rate them -1/5. I placed this order on May 31 2012 and a couple of days later I got no communication about shipping. So, I complained to them. They then blamed it on FedEx saying that FedEx was experiencing delays in updating tracking numbers. I waited a couple of days and they still made the same excuse. They asked me if I can wait a week since the order was shipped and was in transit. I waited a week. Still no shipment. I complained again and now they are ignoring me. They are a scam.

update on my last review a couple of days ago. They responded to my ticket with a very apologetic message saying that the first tracking # should definitely have been updated but that they were resending another package and if I receive 2, I can refuse the second package. How nice, right?! Well guess what??!?!? Not only are they lying about the first package, which NEVER left but the second tracking # they gave me DOES NOT EXIST on Fedex` system!!!!!
These people are scammers!!!!

`I order stuff online all the time and this is by far the WORST site I have ever used!!!! I placed an order on May 29th. It is now June 12th and the shipping has not even started. The FEDEX tracking has shown `initiated` since JUNE FIRST. Since then, NOTHING! I called the support number last week and the guy promised that it would be shipped before the end of the week, and of course that didn`t happen. Today, I sent a very unhappy ticket to them so I will see what they do but I am not holding my breath. I am very disappointed because part of my order was for a birthday party which took place on Sunday. By the way, they seem to be managed by another company called `Jamminbutter` so I would av

Pros

none. And I haven`t even seen my order yet. Given the reviews that I should have read BEFORE, it looks like I will be lucky to get what I asked for!!

ONE OF MY WORST SHOPPING EXPERIENCE EVER ON INTERNET !! I made a mistake of ordering something from this website and made a mistake of not reading the full description of the item. When the item arrived, i wanted to return it...contacted the customer service...10-15 days later, they declined the RMA...I don`t know of any vendor that do not take a return if the box is not opened !!

Here is a copy of my with 13DEALS:
I ordered two sets (4 boxes)of the forever bags that you are selling but only one set (2 boxes) was received.
2-52135 13deals 2 Pack - Forever Green Bags - Keeps Food Fresh!,
2010-04-20
==
We apologize for the inconvenience. On the packing slip, there should be a set of initials, either stamped in blank ink or hand written. May I have those please? Once I have your reply, we can ship the missing items.
Best Regards
==
There are no initials. The order number is 2-52135. The packing slip clearly shows a quantity of 2. Checking back on all the packing slips I have received from you I notice none of them have initials 5/11/10
I havn`t heard back yet

I don`t understand how any of you people couldn`t reach anyone at 13deals. Their phone number is on the main page of their website! The contact us tab has their phone number and a customer service desk. The email they send you with a tracking number says that `you may need to allow several days for the tracking number to update`. Now the first time I ever ordered I called them about this, cause at first it bothered me, and I got to talk to a live person, she took time to explain to me why the tracking number doesn`t update for a few days because they have to ship stuff freight to fedex, and then it updates when it gets there (and it did, in NC). They have even expedited stuff for me before.

Pros

Great deals, reach a real person for help, easy to contact them, items are awesome. Once i needed an item in time for a birthday, I called and explained it to them and they upgraded my shipping for free.

This merchant never shipped my order. They sent me a fake tracking number. They never responded to email. They never responded to messages through their ticket system. I filed a chargeback with Citibank and a complaint with the BBB. The merchant`s BBB rating as of today is D+.

First time I checked the reviews of this site, and I am very surprised to see bad things written about 13deals.com. I order from them at least twice a month and never been more than very happy with the experience. If there is anything negative I could say is that is takes about 2-3 days longer to get my order than some other sites. Although sometimes I get the item I ordered within 2 days of ordering! As for their customer service, they even have a phone number on their site to call, answered by a real person both times I have called and were very helpful. I think people seem to only write negative reviews. You never seem to hear people raving. So, here I am, raving about 13deals.com!

I ordered a led flashlight on 5.25.09. I received it and the plastic connection for the battery was broken. I wrote them about it and they said that I would be refunded through PayPal in about 3 weeks. Well, it is three months later and i never got my credit or another reply from them. The amount of $11.49 wasn`t worth my time in fighting with this crooked company. Even though I see their great prices, I will never buy from them again.

Just hope you get your item and if you have an issue......good look getting a person, email, or number to talk to someone.....I ordered an item, sent me a totally different item, tried email, etc....heard nothing. Had to file a claim with paypal....they never responded, so it tied up my money for 30 days, and i re-ordered the correct item.....after 2 weeks, i have not item and I have to contact paypal again....so my money will be tied up again for another 30 days......really not a good online experience, no matter how low their prices are......

Pros

good price.....but....the two times I bought from them....nothing but problems. Good point is that they take paypal, so when it doesnt come you can get your money back! Woohoo!