UX with hard-to-reach people in easy-to-reach places

Session type:Case Study

Session duration:60 minutes

Presented by:

Michael Crabb

Rachel Menzies

About this Case Study

When conducting UX testing, there's a tendency to carry out experiments with easy-to-reach people in easy-to-reach places, eg guerilla testing with visitors to a museum. However, it's sometimes necessary to look at the UX for products with population groups that are hard-to-reach, eg older adults or individuals with complex disabilities. Over the last 14 years we’ve been involved in working with hard-to-reach users and have created an easy-to-reach environment where this occurs. In this session, we’re going to discuss the successes and challenges of doing this and look at how you can do the same.

About the Speakers

Michael Crabb

Michael is a UX researcher and lecturer at the University of Dundee. He co-directs the UX’d research group and examines how technologies such as AR and VR can be made more accessible whilst maintaining high levels of user experience. He has worked with a variety of companies on accessibility projects with this including Ideas for Ears, the BBC and Google. He is a massive board game fan and looks for new and interesting ways that he can take games that he likes into work and convince people that playing them is part of his job.

Rachel Menzies

Rachel is a UX researcher and lecturer at the University of Dundee. She co-directs the UX’d research group and works with extraordinary users to include them in a design process that can lead to enhanced user experience. Her recent interest is in escape rooms, particularly how users with varied disabilities can access and enjoy the experience alongside typical users. Due to this love of escape rooms, she can often be found inside a lift, over-examining buttons and looking for alternative escape routes!