Frequently Asked Questions

General

What is the difference between COE96 and COE90 precut glass shapes and designs?

A COE is shorthand for Coefficient of Expansion, and it refers to the rate at which glass expands and contracts when heated or cooled. COE 90 and COE 96 glass are similar in many ways, and can be used for fusing and kiln-forming with excellent results. It is important to remember, however, to avoid mixing glasses with different coefficients – while COE 90 and COE 96 glasses are all compatibility tested, you can only fuse like with like. A COE 90 piece of glass will not successfully fuse with a COE 96 piece, and you’re more likely to waste time and effort than you are to end up with a usable end product.

Where do I enter my coupon code or gift certificate?

Once you add items to your cart and click checkout, your shopping cart will be displayed, on this screen you will choose Secure Checkout or Check out with PayPal.

Secure Checkout: You will be taken to the next checkout page to enter your billing and shipping information, select your shipping option. You will enter your gift certificate or coupon code at the bottom of the mini cart on the right side of the screen. Once you click continue you will be asked to enter your payment information and finalize your order.

PayPal Checkout: You will be taken to the next checkout page to enter your coupon or gift certificate code, select your shipping option, and agree to our Terms and Conditions. Once you click Proceed to Paypal you will be taken to PayPal to complete your transaction. Within PayPal you can choose a different shipping address if desired.

When will my order ship?

We pull and pack orders each day Monday through Friday. We try to ship as quickly as possible and 99% of retail orders will be shipped within 24-48 hours. You will receive a shipping notice and tracking number when your order ships. Please note that large wholesale order can take up to a week to ship. Please call us at 239-980-3808 or send an email to us at customerservice@jubileecreative.com.

I live in the St. Louis area, can I visit your shop?

We are presently an on-line only based store, so we aren't open to the public at this time. If that changes, we'll definitely let everyone know.

I need to make a change to my order. How should I contact you?

Please call us at 239-980-3808 or email us at customerservice@jubileecreative.com! If your order has not yet shipped, we will try and accommodate your request.

I only ordered Glass Decals, can you ship them first class?

Yes! If all you ordered was glass decals we can ship them in an envelope via first class mail and refund the difference in shipping to your credit card or PayPal account. Send us an email at customerservice@jubileecreative.com and let us know you prefer your decals be shipped first class mail.

How long does my shopping cart hold my items?

The website will retain your shopping cart contents as long as your browser is open. Therefore, if you are adding items to the cart and then close the browser the contents will be removed. We are hoping to improve this functionality in the future.