German Trainer for Contact Center (m/f)

Company

Teleperformance Portugal

Published

2018-09-07

Closes

Location

Lisbon, Lisboa, Portugal

Category

Education

Type

Full-time

Description

The Trainer is responsible for developing an onsite training function that will support and drive performance improvement. This person is also responsible for delivering soft skills and product Training for this market, as well as development of content for the training in order to ensure that our Agent and Team Leader population are trained to highest standard in customer service and (where appropriate) management. Based on training needs analysis, develop effective material and efficient training plans that will drive performance across Swiss market KPIs.

Our Offer• Excellent work opportunity in a dynamic leading multinational company; • Possibility of cooperation with leaders in various industries;• Stable work and career progression;• Investment in training and personal development; • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;• Health Insurance;• Possibility to live in one of our apartments;• Initial flight expenses refund;• Annually complementary return flight to your home country (within Europe);• Free Portuguese language courses, sport activities and organized events.

Responsibility• Native German speaker;• Fluency in English (mandatory); • Experience training Contact Center teams of at least 1 year (mandatory);• Professional or academic background in Training or Teaching;• Excellent communication and interpersonal skills;• Analytical and critical thinking;• Planning and Organizing;• Ability to innovate;• Ability to work in a fast placed environment.

Your Profile• Native German speakers (mandatory);• Fluency in English (mandatory);• Experience training Contact Center teams (mandatory);• Professional or academic background in Training, Pedagogy or Quality;• Organized and dynamic way of working;• Focus on details and good interpersonal skills;• Ability to work in a fast placed environment.