BUYER READING:

In order to avoid some mistakes please confirm your order details with us by live chat or email before placing it.

The processing time for a doll go with makeup is about 25~30 days,the processing time for a doll go without makeup is about 7~15 days. If you are in hurry, please contact us to check the prcoessing time for the doll you want to buy.

Shipping time depends on the shipping way you choose.

We usually use FedEx or DHL to ship our doll. Shipping time is about 7-10 days.

The CUSTOMS DUTY is a tariff or tax imposed on goods when transported across international borders. It is not included in our price. You need to pay for it.

If the package be destroyed or returned for the reason that you don't want to pay for the Customs Duty, the money of your order will not be refund.

If there happens shipping damage or shipping mistake of wrong item, please contact us through MESSAGE / EMAIL immediately.The accident must be reported within 3 days since the package is arrived.

If the product you received is not as described or has some other problems, you should contact us first,when we consider the issue as our problem you can return it within 7 days since the package is arrived.Then you will get a full refund.The return shipping fee will be paid by you.

You can also negotiate about a refund that you and us are all accept,then you keep the doll,we refund you the money we negotiate well.

Your kind understanding on above notices would be much appreciated.

There are some very important information on our FAQ page, please kindly read them before you placing your order.