You have most probably received the payment reminder about another
order, a so called "Abandoned Order" which was not completed and
afterwards you have made a new order, which was completed and paid.
...

Our system gets the tracking numbers from the shipment slip of each
shipment and that is available before the package is physically
shipped. Please check the shipping date on your 'Shipment report' an...

If you encounter any problems with your Dension device please contact
our support to have further information if the problems can be solved
or to get a confirmation for your return. Please note that t...

Please note that we do not support bank transfers in payments, so
please pay for your order only if there is no other way possible. We
also kindly inform you that even credit/debit card payment is als...

When you put an item in your cart you will go to the “view cart”
section immediately – or if you wish to browse among the other
products, you can click “view cart” any time. At the section you
can see...