Micro Focus Filr Mobile App Quick Start

June 2018

Micro Focus Filr allows you to easily access all your files and folders from your desktop, browser, or a mobile device. In addition, you can promote collaboration by sharing files and folders with others. For more general information about Micro Focus Filr, see About Filr in the Filr Web Application User Guide.

This Quick Start focuses on how to use Filr from your mobile device.

In addition to accessing Filr from a mobile device, you can also access Filr in the following ways:

You can access Micro Focus Filr from your supported mobile device. Be aware that access to the Filr site through the app can be deactivated by your Filr administrator. If you are unable to access Filr through the app, consult your Filr administrator.

1.0 Supported Mobile Devices

The Micro Focus Filr app is supported on the following mobile devices:

iOS phones and tablets for iOS 11.x and 12.x

The native app is available as a free download in the Apple App Store.

Android phones and tablets for Android 4.4 or later

The native app is available as a free download in the Google Play App Store, the Amazon Appstore for Android, and the Samsung Knox Apps store.

Windows phones version 8.0 and 8.1

Windows tablets are not currently supported.

The BlackBerry PlayBook and Z10

The native application is available in the BlackBerry World app store.

In this document, the BlackBerry steps are the same as for Android devices.

Accessing Filr through a web browser on a mobile device is not supported. Instead, download the Filr mobile app that is compatible with your mobile device.

2.0 Supported Languages

The default language that the Filr mobile app is displayed in is defined by the language set on the mobile device where the app is running. If the language on the device is not supported, the application is displayed in English.

The Filr mobile app supports the following languages:

Czech

Chinese (Simplified)

Chinese (Traditional)

Danish

Dutch

English

Finnish

French

German

Hungarian

Italian

Japanese

Polish

Portuguese (Brazil)

Russian

Spanish

Swedish

3.0 AppConfig Support

Filr app on Android and iOS is enabled for AppConfig.

4.0 Files App Integration (iOS Only)

Filr files can be browsed through Files App on iOS 11 and above devices. You can perform various operations on the Filr files such as browse files, copy, paste, and so on through Files app.

5.0 File Viewing Support

The Filr mobile app allows you to view most files within the app. Depending on the size and type of file, the app might need to be opened in a third-party app, or a warning might be displayed before you can view it in the Filr app.

5.1 Files That Cannot Be Viewed in the Filr App

The Filr app cannot display files of the following type that are larger than 20 MB on iOS devices and 2 MB on Android devices:

5.2 Files That Give a Warning Before They Are Displayed

Because viewing a file within Filr consumes data (when using a mobile service provider), a warning is shown if you attempt to view a file over 5 MB in size.

When connected to Wi-Fi, a warning is shown if you attempt to view a file over 50 MB in size on iOS devices, because the process can be time-consuming.

6.0 Getting Started

6.1 Installing the App

Download the Filr mobile app from the appropriate store for your mobile device. (For a list of supported devices, see Supported Mobile Devices.) To locate the app, search for Micro Focus Filr.

6.2 Connecting to the Filr Site

Perform the following steps to log into the Filr server. If your Filr administrator has enabled multi-factor authentication, you will be prompted for additional authentication steps in addition to the typical username and password authentication. See Using Multi-Factor Advanced Authentication with Filr in the Maintenance Best Practices Guide.

Launch the Filr mobile app on your iOS, Android, or Windows device.

Android devices:
Accept the Filr license agreement.

On the Login page, specify the following information:

User ID:
Specify the name that you use to log in to the Filr site.

Password:
Specify the password that you use to log in to the Filr site.

Save Password:
Select this option if you want your password to be securely stored on your device so that you can automatically be signed in to the Filr site when you launch the app. (This option can be disabled by the Filr administrator.)

Server:
Specify the URL for the Filr site. For example, https://Filrsite.com.

Your server must be configured with a secure HTTP (HTTPS) connection in order to connect to it from a mobile device.

Tap Sign In.

The home page is displayed.

6.3 Modifying the Configuration Settings for the Filr Site

To modify the configuration settings for the Filr site after you have already configured it in the Filr app, sign out of the app and sign back in using different configuration settings. For example, you can modify your user name, password, and server URL.

Net Folders are folders and files on your organization’s network file system. These can be files on your home directory, files on a mapped drive, or files on a remote server. Filr gives you seamless access to these files, regardless of their location. The network files that you have access to through Filr are defined by your Filr administrator.

Files in Net Folders might or might not be fully indexed and searchable in Filr, depending on configuration settings made by the Filr administrator.

Your Filr administrator can disallow access to Net Folders from the Filr mobile app. If you do not have access to files in Net Folders that you normally have access to, your administrator has disabled this functionality.

To access Net Folders on your mobile device:

If you are not already on the Home page, tap the Home button (for iOS, tap ; for Android, tap ; for Windows, tap ).

13.0 Sharing Files and Folders

NOTE:This functionality is not currently available on Windows Phone.

Filr provides various methods of making files and folders available to others. How you decide to make files available might depend on various factors, such as the sensitivity of the information you are sharing or the relevance of information to certain individuals.

Sharing with individual users and groups:
Sharing lets you share files and folders with specific users and groups internal to your organization or with specific users external to your organization. When you share a file or folder, you also assign one of the shared-access rights defined in Understanding Shared-Access Rights in the Filr 3.4: User Access Guide.

Sharing with specific users and groups provides the greatest level of security for your files and folders. Users receive a notification about the shared item, and the item is displayed in their Shared with Me area.

Distributing a File Link:
You can distribute a link (URL) to a file. When you distribute a link to a file, any user with the link can access the file. However, the file is not displayed in the Public area, so users must have direct access to the link to view the file.

Navigate to the location that contains the file or folder that you want to share or for which you want to modify share settings.

iOS devices:
Tap the information icon next to the file or folder name.

Android devices:
Tap the drop-down icon next to the file or folder name.

Tap the Share icon .

The Share dialog box is displayed.

Tap inside the Add a user, group, or email field.

Begin typing the name of the user or group that you want to share with, then tap the name when it appears in the drop-down list.

or

Type the complete email address of the external user that you want to share with, then tap the address when it appears in the drop-down list.

HINT: If you plan to share with multiple users and you want to grant all users the same access rights, set the access rights of the first user that you share with (as described in Step 7), then share with additional users (as described in Step 4 and Step 5).

Each additional user that you share with inherits the access rights of the user who was most recently added to the Shared with list.

You can configure the share to expire either after a given number of days (each day is counted as a 24-hour period from the time that you set the expiration) or on a specific day (rights expire at the beginning of the day that you select).

Allow re-share:
Allow share recipients to re-share the item with the following groups:

IP Address:
The IP address of the device that was used to access the share

First Access Time:
The date, time, and timezone when the share was first accessed. No information is received when the share is accessed again.

Group:
If the user has shared to a group, then the name of the group is displayed that the user is part of.

The sharer receives an email notification with access details when the share is accessed by the sharee. A report is generated per share when the following conditions are satisfied:

Users having Filr 3.4 Advanced Edition license

File or folder shared with Filr 3.4 or later

iOS devices:
Tap Save to save the share settings.

Android devices:
Tap the Confirm icon to save the share settings.

14.0 Unsharing File or Folder

NOTE:This functionality is not currently available on Windows Phone.

You can easily unshare a file or a folder from all users at once or select users with whom you want to unshare a previously shared file or folder.

14.1 Unsharing File or Folder for Selected Users

Navigate to the location that contains the file or folder that you want to unshare.

iOS devices:
Tap the information icon next to the shared file or folder name and then tap the Actions icon .

Android devices:
Tap the drop-down icon next to the shared file or folder name.

Tap the Share icon .

Tap the users from whom you want to unshare the file.

Tap Remove to unshare the file or the folder from the selected users.

Tap Save.

14.2 Unsharing File and Folder for All Users

Navigate to the location that contains the file or folder that you want to unshare.

iOS devices:
Tap the information icon next to the shared file or folder name and then tap the Actions icon .

Android devices:
Tap the drop-down icon next to the shared file or folder name.

Tap the Unshare icon . and then tap Yes to unshare the file or the folder.

15.0 Distributing a Link to a File

NOTE:This functionality is not currently available on Windows Phone.

You can distribute a link (URL) to a file. When you distribute a link to a file, any user with the link can access the file. However, the file is not displayed in the Public area, so users must have direct access to the link in order to access the file.

Navigate to the location that contains the file for which you want to share a link.

Tap the information icon next to the file name (for iOS, tap ; for Android, tap ).

Tap the Send Link icon .

The File Link dialog box is displayed.

If a link has not previously been created for the file, click Get File Link or Get Link.

The following URLs are created for accessing the file:

Download File Link:
Depending on browser settings, users are either prompted to download or open the file, or the file is automatically displayed in the browser. This link allows users to access the file directly.

View File Link:
This link displays the file in a web browser in an HTML view. If the file type cannot be displayed in a web browser, this link is not available.

The File Link is now included in the Share dialog. You can modify the expiration date or note associated with the link, or you can remove the link so that the file is no longer accessible to users with the link by accessing the Share dialog, as described in Sharing Files and Folders.

(Optional) You can configure an expiration date by tapping the Expires section, selecting an expiration date, then clicking Done or Set.

You can configure the link to expire either after a given number of days (each day is counted as a 24-hour period from the time that you set the expiration) or on a specific day (rights expire at the beginning of the day that you select).

iOS devices:
Choose from the following actions for distributing the File link:

Copy:
Allows you to select either the Download or View link to copy, and copies the link to your device’s clipboard. You can then paste the link into another application on your device.

Email:
Uses your device’s default email app to email the link. Both the Download and View links are included in the email.

Filr Email:
Uses Filr’s built-in email system to email the link. Both the Download and View links are included in the email.

Remove:
Deletes the File link so that users are not able to access the file by using the current links.

Android devices:
Click Send.

A list of options is displayed for sending File Link data to other applications on your device. The following Filr-specific actions are available:

Email via Filr:
Uses Filr’s built-in email system to email the links. Both the Download and View links are included in the email. You can set an expiration date from the email form.

Copy to clipboard:
Allows you to select either the Download or View link to copy, and copies the link to your device’s clipboard. You can then paste the link into another application on your device.

(Optional) After you create the File Link, you can modify user access and perform other management functions for the File Link by accessing the Share dialog, as described in Sharing Files and Folders.

16.0 Viewing What’s New

NOTE:This functionality is not currently available on Windows Phone.

The Filr app enables you to see new files that have been added to the Filr site. (Files that have been most recently added, modified, or commented on are displayed.)

If you are not already on the Home page, tap the Home button (for iOS, tap ; for Android, tap ; for Windows, tap ).

Tap What’s New.

Files that have been most recently added, modified, or commented on that you have access to are displayed.

You can filter the list by tapping a category, such as My Files, Shared With Me, Shared By Me, and Net Folders.

Tap an individual file to view it.

If the file is not displayed,

Your device might not support the file type.

Or

The file might be too large to view within the Filr app. For more information, see File Viewing Support.

IMPORTANT:Files that are password protected or that are not supported for rendering must be opened in another application for viewing.

20.0 Editing or Viewing a Filr-Based File in Another Application

IMPORTANT:If your Filr administrator has disallowed the downloading of files to mobile devices, you cannot edit or view a file in an external application as described in the following sections.

20.1 Using Filr to Open a File in Another Application

To access and open a file in an external application starting within the Filr app:

Navigate to the file that you want to open in an external application, then tap the Actions icon (iOS devices, tap ; Android devices, tap ; Windows devices, tap ).

Tap the name of the application that you want to use to open the file.

On iOS devices, Filr is registered with the Open In technology to import and export all file types. Other applications can also choose the types of files they support.

(Optional) Edit the file, then save it to Filr as described in Uploading Files.

or

On Android devices:
Edit the file in the external application, save the file, then close the app or use the Back button to navigate back to the Filr app.

Filr asks if you want to upload the changes that you made. Tap Upload and the changes are uploaded.

20.2 Using Pickers/Providers to Open Filr-based Files

Many applications are integrated with pickers (iOS and Windows) and providers (Android) that let you open Filr-based files within the applications themselves.

While using another application and needing to open a file, access the picker/provider and choose Filr as the file source.

Browse to and open the file.

(Optional) Edit the file and then save it directly in Filr.

21.0 Saving a File to the Photos App (iOS Only)

You can save a file directly to the Photos app on your iOS device:

On your mobile device, navigate to and view the file that you want to save to the Photos app.

The file must be an image file, such as .jpg or .png.

Tap the Actions icon , then tap Save Image.

(Conditional) Click OK if you are prompted to allow Filr to access your photo album.

22.0 Taking a Photo

On iOS and Android devices, you can use the Filr app to take photos and successfully upload them to Filr:

On an iOS device

Navigate to the folder or area where you want to upload the photos.

Tap the Plus icon .

Tap Take a Photo.

Take the photo, tap Use Photo, and then tap Upload.

On an Android device

Go to home page and tap the plus icon in the upper-left corner .

or

Navigate to the folder where you want to upload the photos and tap the icon .

Tap Take a Photo.

Take the photo and then tap Upload.

23.0 Automatically Uploading Photos and Videos to Filr

On iOS and Android devices, you can set the Filr app to automatically upload the photos and videos from the local storage to the Filr server:

If you are not already on the Home page, tap the Home button (for iOS, tap ; for Android, tap ).

iOS devices:
Tap Settings > General, then tap Automatic Upload.

Android devices:
Tap Settings > Camera > Automatic Upload.

Tap the Automatic Upload switch to enable the option.

Photos and videos are automatically uploaded to the Filr server without any notification to the user.

To ensure that the photos and videos are only uploaded using Wi-Fi and not the mobile data, select the Wi-Fi option.

Select a folder to upload the photos and videos on your Filr server.

24.0 Deleting Photos and Videos After Uploading to Filr

On iOS and Android devices, you can set the Filr app to delete photos and videos from the local storage after they are successfully uploaded to Filr:

If you are not already on the Home page, tap the Home button (for iOS, tap ; for Android, tap ).

iOS devices:
Tap Settings > General.

Android devices:
Tap Settings > Camera.

Tap the Delete on Upload switch to enable or disable the option.

On enabling this option, photos and videos are deleted automatically from the storage without any notification to the user.

25.0 Downloading a File

You can download files onto your mobile device to make them available when you are offline. Comments already made on downloaded files are also available.

Your Filr administrator can disallow the downloading of files to mobile devices from the Filr mobile app. If you cannot download files to your mobile device as described in this section, or if files that you previously downloaded are no longer there, your administrator has disabled this functionality.

Navigate to the file that you want to download.

iPhone:
When you view the file on the iPhone, tap the Actions icon , then tap Add To Downloads.

To remove the file from your downloads, tap the Actions icon , then tap Remove From Downloads.

iPad:
When you view the file on the iPad and on Android devices, tap the Download icon .

To remove the file from your downloads, tap the Remove icon .

Android devices:
Tap the Menu button, then tap Add to Downloads.

To remove the file from your downloads, tap the Menu button, then tap Remove from Downloads.

Windows devices:
When you view the file on a Windows phone, tap the Download icon .

To remove the file from your downloads, tap the Remove icon .

The following icons indicate that a file has been downloaded:

The download icon overlays on the file icon, next to the file name.

On Android devices:

On iOS and Windows devices:

On the iPad, the Download icon is changed to the Remove icon .

On Windows devices, the Download icon is changed to the Remove icon .

You can access your downloaded files by tapping Downloads from the home screen.

To see how much memory your downloaded files are consuming on your device:

iOS devices:
Tap Settings> General, then look at the options in the Synchronize Downloads section.

Android devices:
Tap Settings > Synchronize Downloads.

Windows devices:
Tap Settings, then swipe to the Synchronize section to view the synchronization options. (In addition to the synchronization settings, you can view the date and time of the last synchronization and whether a synchronization is currently in progress.)

The following options are displayed:

WiFi only:
When this option is enabled, the synchronization process occurs only when your mobile device is connected to WiFi. When it is disabled, the synchronization process uses WiFi when available, and uses data through your mobile provider when WiFi is not available.

If your Filr administrator has restricted file uploading by file type, attempts to upload restricted files are blocked and errors display on the devices attempting the uploads.

You can upload files to the Filr site from your mobile device.

27.1 Uploading Files from within Filr

iOS devices:
Navigate to the folder or area where you want to upload to, tap the Plus icon , then select the files that you want to upload.

Android devices:
Navigate to the folder or area where you want to upload to.

In a Net Folder where you have the required rights, tap the icon to the left of the Net Folder path or tap the menu icon next to the folder, tap Upload File, then select the files that you want to upload.

In My Files, navigate to where you want to upload, tap the plus icon in the upper-left corner , tap Upload File, then select the files that you want to upload.

27.2 Uploading a File from Another App

From another app on your mobile device, view the file that you want to upload to Filr.

iOS devices:
Tap the Open In icon , then tap the Filr icon.

This option is not available from the Photos app on iOS devices.

NOTE:Filr is registered with the Open In technology to import and export all file types. Other applications can also choose the types of files they support.

Android devices:
Tap Share, then tap the Filr icon.

The Filr app is launched and the Upload File dialog box is displayed.

(Optional) In the File Name field, rename the file.

To save the file to the default destination (My Files), tap Upload.

or

To save the file to another destination on the Filr site:

iOS devices:
In the Select a destination section, tap either My Files, Shared With Me, or Net Folders, navigate to the folder that you want to save the file to, then tap Select > Upload.

Android devices:
Tap Browse, tap the location drop-down list to choose either My Files or Net Folders, tap the folder where you want to save the file, then tap Select > Upload.

28.0 Creating a Folder

NOTE:This functionality is not currently available on Windows Phone.

You can create a new folder from your mobile device.

(Conditional) To create a folder within an existing folder, navigate to the folder where you want to create a new folder, then tap the icon in the toolbar (for iOS, tap ; for Android, tap ).

Type the name for the new folder, then tap Save/OK.

29.0 Moving a File or Folder

NOTE:This functionality is not currently available on Windows Phone.

You can move a file or folder to another location on the Filr site by using your mobile device.

Navigate to the location that contains the file or folder that you want to move.

Tap the information icon next to the file or folder name that you want to move (for iOS, tap ; for Android, tap ).

iOS devices:
Tap the Actions icon .

Tap Move.

In the Change folder section, click either the My Files, Shared with Me, or Net Folder icon that represents the location where you want to move the file or folder.

For example, if you want to move a file to a folder in your My Files area, click the My Files icon.

(Optional) If you want to move the file or folder to a specific folder within either the My Files, Shared with Me, or Net Folder areas:

Navigate to the folder where you want to move the file.

iOS devices:
Click Select.

Click Move.

30.0 Copying a File or Folder

NOTE:This functionality is not currently available on Windows Phone.

You can copy a file or folder to another location on the Filr site by using your mobile device.

Navigate to the location that contains the file or folder that you want to copy.

Tap the information icon next to the file or folder name that you want to copy (for iOS, tap ; for Android, tap ).

(Conditional) For iOS, tap the Actions icon .

Tap Copy.

In the Change folder section, click either the My Files, Shared with Me, or Net Folder icon that represents the location where you want to copy the file or folder.

For example, if you want to copy a file to a folder in your My Files area, click the My Files icon.

(Optional) If you want to copy the file or folder to a specific folder within either the My Files, Shared with Me, or Net Folder areas:

Navigate to the folder where you want to move the file.

iOS devices:
Click Select.

Click Copy.

31.0 Renaming a File or Folder

NOTE:This functionality is not currently available on Windows Phone.

You can rename a file or folder from your mobile device.

Navigate to the location that contains the file or folder that you want to rename.

Tap the information icon next to the file or folder name that you want to rename (for iOS, tap ; for Android, tap ).

iOS devices:
Tap the Actions icon .

Tap Rename.

Type the new name, then tap Save/Rename.

32.0 Deleting a File or Folder

NOTE:This functionality is not currently available on Windows Phone.

You can delete a file or folder from your mobile device.

Navigate to the file or folder that you want to delete.

Tap the information icon next to the file or folder that you want to delete (for iOS, tap ; for Android, tap ).

Note:
Note associated with the share from the user who shared the folder. (Displayed only for shared folders in the Shared with Me area.)

Share With:
Displays who the folder has been shared with and information regarding the share.

35.0 Managing Cached Files

If you cannot see updated content on the Filr app, or if you experience similar problems, you might need to clear the Filr cache. You can also view the amount of data your cached files are using, and you can set a maximum size for cached files.

35.1 Setting a Maximum Size for Cached Files

You can set a maximum file size so that nothing over the maximum size is cached.

If you are not already on the Home page, tap the Home button (for iOS, tap ; for Android, tap ; for Windows, tap ).

The amount of data that cached items are consuming is also displayed in the Cached Files section (iOS), the Current Cached Files section (Android), and the Current Cache Size section (Windows).

36.0 Understanding Document Conflicts

If a document is edited at the same time from various locations, only the first file that is uploaded to Filr retains the original file name. Other versions of the file are uploaded to Filr under different file names. Only the original file maintains any file comments and share information.

For example, suppose that User A and User B begin editing file1.doc at the same time on different devices. User A saves his changes and uploads the file to Filr. The file is saved in Filr with User A’s changes and with the original file name (file1.doc). User B then saves her changes and uploads the file to Filr. User B’s file is renamed to file1 (User B's conflicting copy date).doc. User B sees User A’s version of file1.doc in Filr, and User B is notified that her file has been renamed.

IMPORTANT:A renamed file can be uploaded only if the user who created it has Contributor rights to the folder where the file originated. For example, if a file was shared with User B, and User B has only Editor rights to the folder where the file exists (not Contributor rights), the file cannot be uploaded to Filr after it is renamed.

37.0 Security Considerations

When you access Filr on your mobile device, it is important that your sensitive documents are secure. Filr provides secure access to files from your mobile device. However, if your Filr administrator has allowed you to download files to your mobile device, you need to make sure that your device is set up to encrypt files.

37.1 Default Security Settings

When you access Micro Focus Filr from your mobile device, you enjoy the same security as when you access Filr from your workstation. Security features include:

Secure access via SSL

All previously established access control settings

37.2 Configuring a 4-Digit Passcode

For added security, you can configure a 4-digit passcode that is required when accessing the Filr app. If your device supports touch ID, you can enable touch ID to be used rather than the 4-digit passcode.

If you are not already on the Home page, tap the Home button (for iOS, tap ; for Android, tap ; for Windows, tap ).

37.3 Encrypting Downloaded Files

Your Filr administrator can allow you to download files to your mobile device and allow you to open files in third-party applications. If your Filr administrator has given you these abilities, ensure that your mobile device is set up to encrypt files:

Encrypting Downloaded Files on iOS Devices

NOTE:This functionality is available only on devices that offer hardware encryption, including iPhone 3GS and later, iPad (all models), and iPod Touch 3rd generation and later.

To set up your iOS device to encrypt files, you need to enable a passcode:

38.0 Signing Out

If you are not already on the Home page, tap the Home button (for iOS, tap ; for Android, tap ; for Windows, tap ).

iPhone:
Tap the User icon .

iPad and Android devices:
Tap your linked user name in the upper right corner of the page

Windows:
Tap Settings.

Tap Sign Out.

39.0 Features Not Available in the Mobile App

The Filr mobile app enables you to access your most important files wherever you are. However, not all Filr features are available in the mobile app. For a full set of features, access Filr from a web browser on your workstation, as described in the Filr 3.4: User Access Guide.

40.0 Legal Notice

For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government rights, patent policy, and FIPS compliance, see https://www.microfocus.com/about/legal/.