A family with a disabled son was looking for a van converted for wheelchair accessibility.

They paid the dealer $1000 to source a Nissan Elgrand in Japan. Despite charging a one thousand dollar 'sourcing fee, he presented them with a vehicle that he had already landed/in stock.

The family grew suspicious, contacted us and ordered a JOC check. The car was advertised with 38'127 km on the odometer, but the registration documents provided by JOC proved that it had already done over 120,000 km before it was exported.

This is what the family wrote:​“Dear JOCWe checked the odometer reading you sent against the advertised odometer. The dealer says the odometer reading is 38,000 km – whereas the results you sent us say 121,200 km (about 3 x more than what they told us). We approached the dealer and were told that ‘it’s those people in Japan who are winding back the clocks’. We had paid $1,000 for this company to find us a wheel chair converted vehicle in Japan so we can transport our young son with cerebral palsy. The only thing they did was to try to sell us this vehicle they already had in Sydney.

Families like us struggle to find vehicles and are at risk of exploitation. We’re glad we did our research and found you but some other desperate family will get caught. Meanwhile, the dealer promised we would get our $1,000 back but this has not happened.​Hope you can do something proactive to ensure this vehicle is advertised at its correct odometer (not only is this fraud – but people may have a false sense of security about the safety and reliability of their vehicle.”We put pressure on the dealer Edward Lee by posting the facts on Facebook and within a few days the “sourcing fee” was refunded. The family received a lot of offers to help them eventually find a good vehicle.