HP365 firmware updater not working

HP Latex 310

When our new HP 365 was professionally installed in october 2016 the installing technician got an error that the latest firmware was not installed on the printer. The Tech clicked the search for latest firmware button on the printer's LCD screen and the printer said there was not a newer firmware which was not true, because we were running NEXUS_03_10_03.1 at the time.

Yesterday I manually upgrade to NEXUS_03_10_10.2 by logging into the printer from a computer using a browser and manually uploading the latest firmware. When I rebooted the printer 1 day after the upgrade I still received the error that my firmware is not up to date AND when I ran the check for the latest firmware the printer said I have the latest firmware. I confirmed that the firmware installed is NEXUS_03_10_10.2 and was able to see the firmware update history on the printer's LCD.

FYI, my settings for firmware are

Check for new firmware:Automatic

Download new firmware:Automatic

It seems as though 1) the auto dowload is not working AND there is an error that makes the printer think it doesn't have the latest firmware even when it does have the latest firmware.

Lastly, when I log in to the printer from a computer browser and click on the Support tab and then the "technical support Web page" link I get routed to page "http://www.hp.com/go/365/support" which HP has not properly set-up and says "Opps that page does not exist".

I updated via USB which took a long time (about 15 minutes) and now the printer recognizes that it has the latest firmware. Strange since I can see the firmware history and it received the latest firmware on 11/30/16 which it did not recognize as the latest firmware and now on 12/15/16 the same firmware appears in the history (delivered by USB) and it DOES recognize it as the latest firmware. Seems like a bug.

Updater still does not seem to be working automatically. You can see on the screenshot that the printer checked on 3/17/17 and still had NEXUS_03_10_10.4 firmware even thought NEXUS_03_11_00.4 was released 2/28/17.