What does my warranty include?Electronic devices at Gearfocal.com carry a 12 month warranty unless specified otherwise.As for accessories, such as cable and headset, they carry a 2 weeks warranty.PLEASE NOTE: Gearfocal.com only repairs and replaces his own products. Please note that we keep records of serial numbers (SN Code or IMEI) of every products we sold out.What about the No reason return policy?Most items sold by Gearfocal are covered by the following comprehensive product warranties:30 Day Money Back Guarantee1. In the unlikely situation that your product is faulty( not man-made damage), you can send it back for a refund within 30 days of receiving it. Return shipping reimbursement is unavailable.2. If the product works (but you do not wish to retain it) you can also send it back within a 30 day period for a refund (packing and products without damage). A 15% restocking and handling fee will be charged within 15 days, return shipping reimbursement is unavailable; A 30% restocking and handling fee will be charged in 15 - 30 days. Return shipping reimbursement is unavailable.3. Refund is unavailable more than 30 days! If any problems, we support repair.

What is the repair item & exchange policy?Repair and exchange only on defective units.For buyer had used old phone we only can support repair service, For some big problem phone we only can promised buyer you will get a well phone back but maybe you will get is another same model used phone or some part changed one.

DOA(Dead on arrived) buyer ship back for exchange new one, Gearfocal.com will pay ship back to buyer fee.

If request for refund, Gearfocal.com only refund with your payment total we not refund you ship back to gizok.com shippment fee.IN ONE MONTH Report problem for product for fix, buyer need pay ship back fee.OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.We only support and repair we sold out items, please not need ship back other seller or website sold to you items. We will destroy it.

Our warranty covers:Any technical problem(Not need change hardware)For example, your phone cannot receive incoming calls, etcOur warranty covers only those defects which arise as a result of normal use of the product, and those not apply to any:1. Improper or inadequate maintenance2. Misusage and mishandling3. Fire, flood and other will-of-god4. Damaged by a wrong voltage use5. Physical damage (for example, dropping the device on the floor or into water, broken screen, broken case, etc)6. Unauthorized modification or alteration

What if the item I receive is defective or damaged?If the item you receive is defective or damaged, you can request a replacement or a refund.Please check your items immediately upon delivery and inform us within 48Hrs.Replacements and refunds are accepted on merchandise within 5 days of receipt for items thatHAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.PLEASE NOTE: Shipping and handling charges are non-refundable.

How do I make a return or exchange ?Simply include in your package, along with the defective unit, our warranty card for itemsone paper write detailed description of the problem your e-mail address.Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.PLEASE NOTE: Gearfocal.com does not assume return shipping costs

What about ship back to us tax and duty?Tax and import duty is not included for warranty. We are not liable to any customs hold up or import tax at the receiving country.To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)