University of Zagreb, University Computing Centre (SRCE) has a central role in the systematic implementation of e-learning not only at the University of Zagreb but also at other higher education institutions in the Republic of Croatia.
Providing a stable and rich Virtual Learning Environment (VLE) for a large number of teachers and students is an extensive and challenging task. The process of setting up and maintaining a VLE consists out of three important components: software, infrastructure and user support. Each of these components is essential for a smooth running system and providing good user experience.
In this paper we will present our experience in building and maintaining a VLE at the University of Zagreb, University Computing Centre SRCE since 2007.