Sauna Reviews - Customers Share their Sauna Experience

Jan 8, 2020

I Ordered My Third Sauna from you Today!

Bert,

I ordered my first sauna from you in 1998 and my second in 2007. I am back again in 2020 - I just ordered my third sauna kit - of "The Best" Sauna Kit Series. I love your quality and your diligent planning for my project. Your high level of support really beats your competitors! And thanks for the repeat customer discount.

Please know that the crate of sauna materials was delivered Friday July 29, 2019.

I want to thank you both and your staff for the level of professionalism and perfect coordination you have demonstrated through out this transaction. You truly made it a pleasure dealing with you and your company. In our ever increasingly demanding society, it seems as though people expect more and more, but seldom take the time to express their gratitude. So, I want to say a well deserved thank you.

It has been worth the investment - for the interior the correct amount of cedar was provided as well as all parts and accessories necessary to complete a functional unit. I did this by myself and it took about 3 weeks. I did have some concrete work done so a river stone floor could be installed and the 240V wiring done by an electrician. The sauna was custom fit into an area a whirlpool tub had been. The material was high quality and I got excellent customer service.

We are getting
great use out of "The Best" sauna. It is installed in a corner of our
walk-out basement. The electrical inspector was most impressed. Our
installer did an excellent installation. His mitre saw, laser level and
brad nailer came in very handy. The Electronic Control Panel is an
excellent control.

I am posting this review from the viewpoint of great customer service.

A client asked me to remodel an existing room into a sauna. While doing my sauna homework I found, "The Art of Sauna Building." This book was a well laid out educational experience. Satisfied with the reading, I chose to work with Home Saunas. The sales rep I spoke to got back to me with drawings and pricing within 2 days. I decided to make some changes and I was emailed a new quote within 24 hours.

After going forward with payment I was then put into direct contact with Marg (Customer Service Associate). She was extremely helpful, responsive, and transparent throughout the whole logistical ordering process. All questions I had were promptly answered via phone or email. Furthermore, my package shipped way earlier than expected!

My experience so far with this company has been very positive. I will follow up with a product review after the project is complete.

I want to thank Home Saunas Since 1974 for the great experience you provided.

As a Do-It-Yourself-er I was concerned about the process of
designing and building a unique home feature like this on my own.
When I found your company's website I thought it maybe too good to be true. All
the information, design choices, heater options and pricing far
exceeded anything else I found. I especially appreciate the follow-up
phone calls you provided at each step in the process. Then the kit
shipped earlier than predicted and I was even more impressed. There
was some damage by the LTL delivery service, which you handled promptly
and professionally. I had the replacement parts
within 10 days, well before I needed them.

The most impressive part of the experience was the ease of
assembly. The Bill of Material was well defined and precise. The
installation instructions were concise and easy to follow. The "Art of
Sauna Building" booklet helped by explaining each feature. When all was
said and done, I had exactly the same number of boards left over that
you sent as "extras". Talk about being "dialed in" to a product!!

I definitely will recommend Home Saunas Since 1974 to my
friends. The finished product is wonderful. The variation in the colors
of the cedar planks make it a proud addition to our home. We enjoy using
it daily, especially during this stretch of Wisconsin's Winter in
April.

Ordered the
book first and after reading and planning where the Sauna would go
ordered the package. The materials came packed extremely well and found
no damage. Working alone and only limited hours a day I was able to
complete the project in less than two weeks. I am not a carpenter and
have been retired for twelve years. My wife and I plan to use the sauna
tomorrow.

We are both so pleased with our choice of product and Home Saunas Since 1974.

P.S. My wife is Finnish and says that this is the most professional sauna she has ever seen.

It is exceptional to talk to someone who knows what they are talking about and cares about doing a good job!

Thanks again for a most pleasant update. As I said when we spoke on the phone , it is so exceptional to be able to talk with someone who knows what they are talking about and cares about doing a good job. Your boss better give you a raise or someone is going to poach you. I look forward to doing business with you again.

Telephone us, Email or Visit usWe have resumed full service after the govt ordered shut-down. We are now experiencing high volumes of calls and sauna orders. Sauna orders are being shipped every day.

** See the LINKS to RESPOND at the top of this Column.

Customer Reviews

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Sauna Review: "My wife is Finnish and says that is the most professional sauna she has ever seen!" ... Read More

Sauna Kit Customer Says: "Thanks for your great customer service & for making an amazing product. Our outdoor sauna is built and we are using it daily & loving it. It was a pleasure working with you!" ... Read More

Sauna Review: "My wife is Finnish and says that is the most professional sauna she has ever seen!" ... Read More