SHIPPING

Shipping costs and times

Deliveries are made from Monday to Friday during normal business hours. Orders are not shipped or delivered on weekends or public holidays.

Italy

Shipping: EUR 5 with free returns. Delivery in 3-5 business days, and within 7 days for islands. For more specific information about shipping times based on your area, see the CALCULATE SHIPPING TIMES section on the UPS website.

Europe (Euro Area)

Shipping: EUR 9 with free returnsDelivery in 2 business days for Central Europe and 3 working days for rural areas, Spain and Portugal. 4-5 days for the UK.For more specific information about shipping times based on your area, see the CALCULATE TIMES AND COSTS section on the UPS website.

Shipping costs are not included in the item's price, but are calculated and shown at the end of the purchase process.

Shipping status

Once the order has been accepted, you will receive a confirmation email with the tracking number, which will allow you to track your package in real time on the shipping provider's website.

If you miss delivery, the shipping provider will follow one of the following procedures, depending on your area:
ITALY
- the shipping provider (Bartolini) will leave a slip with details of the attempted delivery and contact information for scheduling a new delivery;
- if the shipping provider does not receive other instructions, it will make a second delivery attempt;
- if the second delivery attempt is missed, your order will be sent to the shipper’s office nearest your address.
You can pick up your order at this office by showing a valid ID.If your order is not picked up within 10 days, it will be returned to us and we will contact you by email.

INTERNATIONAL
- the shipping provider (UPS) will make three delivery attempts, of which you will always be notified;
- if after the first attempt there is an authorised pick-up point within 5 km, you will be notified that you can pick up your order at this location. You can let the shipper know if you prefer to have the order re-delivered to your address.
If your order is not picked up within 10 days, it will be returned to us and we will contact you by email.

HOW TO MAKE PURCHASES

How to make purchases

To make purchases on www.livianaconti.com you need to sign up for an account using the registration form.

To order a product:- choose the item's colour and size on the product page;- add the product to the basket;- when you’ve finished shopping, click on the “Buy” button;- provide your shipping and billing information;- choose a payment option;- accept the Sales Terms and Conditions;- click “Buy”

You will shortly receive a confirmation email with all the order details. After payment has gone through, we will process your order.

Once the order has been shipped, we will send you another confirmation email which will allow you to track it using a tracking number.

RETURNS

Returns

You may return any item purchased on www.livianaconti.com up to 14 days after the delivery date free of charge.

Make sure that the item you wish to return is in the same condition as when you received it, with the labels still attached and in its original packaging, or we will not be able to accept your return or issue a refund.

- sign into your account and click on ORDERS AND RETURNS;- select the order that contains the product(s) you wish to return;- select the products you wish to return using the checklist and indicate the reason for the return from the menu (e.g. ‘Wrong size’, ‘Faulty item’, etc.);- choose whether you wish to return your item online or, if you are in Italy, at a sales location;- choose to receive your refund either directly to your credit card or as a gift voucher for the same value as the price of the item being returned;- after submitting the form you will see a confirmation page with the details of the upcoming return.

ITALYOnline returnsOnce you've filled out the return form, you need to print out the label with the address of our warehouse, and attach it to the original box it was shipped in.The shipping provider (Bartolini) will pick up the package at your address within 24 hours after the return form has been submitted. If you miss the pick-up, you can contact the Bartolini office nearest you.

In-store returnsYou can return the product at the Liviana Conti location nearest you within 14 days of delivery.In the store, a sales associate will check to make sure the returned product is in new condition and intact.

INTERNATIONALAttach the pre-addressed return label which you will find inside the original box with which the order was shipped. Bring the package to the UPS office nearest you, whose address you can find on the shipper's website.

For more information about the conditions for returns, consult the Sales Terms and Conditions.

EXCHANGES

Exchanges

You may exchange any item purchased on www.livianaconti.com up to 14 days after the delivery date free of charge.

- sign into your account and click on ORDERS AND RETURNS;- select the order that contains the product(s) you wish to exchange;
- select the products you wish to exchange using the checklist and indicate the reason from the menu (e.g. ‘Wrong size’);
- choose whether you wish to return your item online or, if you are in Italy, at a sales location;
- select reimbursement by gift voucher for the same value of the item you wish to exchange, to be used for purchases on www.livianaconti.com;
- submit the form and a screen will appear confirming the exchange.

SIZE GUIDE

Size Guide

The size guide appears as a table on each product page.Here you will find information on how to properly measure yourself.

Depending on the model, style, material and fabrication, the item's fit may vary.

PAYMENT

Payment

Credit card

When you proceed to payment, you can choose to pay by credit card or debit card.
Cards accepted are: Visa, Visa Electron, MasterCard, American Express.

We guarantee the complete security of all transactions. The entire payment process takes place using a secure connection directly linked to the banking institution and online payment provider, and data is collected using the most advanced encryption protocol (SSL).

PayPal

To use this payment method, you need to have a PayPal account. If you don't already have one, you can create one on the sign-up page.

Once the details of your order have been confirmed, you will be redirected to the PayPal login page, where you can access your account to complete the payment.

MyBank

You can make payments by choosing your banking institution from the menu. If you don't see your bank, that means it is not yet a part of the MyBank payment system.

Abraham Industries S.r.l (hereinafter Abraham) in their capacity as data controller of personal data,
informs you that your personal data, freely provided to them, will be registered in our data banks and used to send commercial
information. The disclosure of such data is optional and requires your explicit consent: should you object to the processing of your data,
Abraham is prevented from processing said data and consequently, it will be impossible to send any promotional offers, discounts,
purchase offers at competitive prices, all in line with your preferences.
Abraham will process your data adopting suitable measures to guarantee maximum security and using it only for the purposes described above.
Moreover, Abraham will only save your data for the amount of time required to fulfil the purposes indicated above, unless consent is revoked.
We inform you that the law gives you specific rights, including the following: the right to access, modify and cancel data provided;
the limitation of and objection to data processing; data portability. Y
ou can send your requests in writing to Abraham’s registered office, or by email to customercare@abrahamindustries.it .
Remember that you can, in any case, lodge a complaint directly to the Regulatory Authority for the protection of personal data.

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