Check your browser's history – all of our receipt pages will have a web address beginning with "https://secure.dependable-solutions.com/BillHarley/"

You downloaded it, played it and now your computer's music player (ex, iTunes) can't find it.

Did you move the mp3 file?

When was the last time you updated your music player?

Check your music player's help menu. There are a lot of music/media players out there and a lot of different computers with different operating systems. There is no way we know how all of them work. We made the files mp3 because it should work on the most players and systems.

Look online. When you write us with a problem (telling us the type of media player you're using and your operating system), we'll use our favorite search engine to see if there's an easy answer.

You have downloaded single tracks from us before but are having problems with a full album download or a really long story.

Because the albums are BIG files, we have compressed them into "zip" files. If for some reason you don't have a program that unzips, try Stuffit Expander: The Expander is FREE, but there are several Stuffit products that are not, so be sure to download Stuffit Expander.