History of ISO 9001

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Transcript of History of ISO 9001

Whoenquiry product / service delivery enquiry is an international standard for:Quality Management Systems 'Quality' production ISO 9001 sets out requirementsfor management of Quality, just like ISO 12402-1sets out requirementsfor life jackets and ISO 14000 sets out requirements for Environmental Management Systems In World War OneUK armaments manufacturershad problems with shells not expoding In World War II ,the UK had bigger problems with bombs exploding in the factory! The Ministry of Defence put inspectors in the factories, and to be a supplier, companies had to have written procedures,get them approved by MoD,and ensure the workers followed the procedure. In the USA, suppliers to the militaryhad to satisfy "Quality Program Requirements", which set out what suppliers had to do. Electricity generators in the UK and Canada developed quality assurance standards. Unexploded shells from the Battle of the Sommeare still ploughed up by farmers. The idea was to make sure thatproduction met specifications, The problem for suppliers was that there were multiple standards and any number of your customers might want to inspect you The first UK standard for quality assurance, BS 9000, was developed for the electronics industry. The International Organisation for Standardisation (ISO) published ISO 9000. Conformance to a standard could be guaranteed by the supplier to the customer through a third-party inspector. A brief history... ISO 9001 means you meet the expectations of your customers - every time,and with every interaction. maintenance / support wasting... and control, to ensure consistency of output. = 1959 1962 1968 NASA and NATO followed suit. 1969 A common standard, BS 5750, was published by the British Standards Institute. 1971 1979 1987 It has been revised several times since. USA - ANSI/ASQC issued "Generic Guidelines for quality systems" American Society of Quality Control American National Standards Institute 1970's The Canadian Standards Association developed a series of quality assurance standards It was feared that many different national standards would be a barrier to international trade, ISO 9001:1994 ISO 9001:2000 ISO 9001:2008 ISO 9000:1987 emphasis tended to be overly placed on conformance with procedures was often implemented by creating loads of documents - a 'system of documents' rather than a 'documented system' changed to focus on a process approach, and expectations of continual process improvement and customer satisfaction were made explicit minor changes - clarifications and improved consistency with other management standards 1974 The British Standards Institute published "Guidelines for Quality Assurance", which helped to shift the responsibility for qualityback to the supplier. BS 5179