having a problem with an ex-guild member harassing members of my guild almost daily, to the point of creating new accounts to get around the in game message block. is there a direct link that we can talk to game support in order to stop this behavior.

As already pointed out, all incidents of in-game harassment should be reported to our Customer Support team using the ticketing system. Just keep in mind that like we don’t permanently ban anyone on the forums for first time offenses, the same goes in-game. The more you report, the better the game world will be.