I purchased a KitchenAid stove from Abt Electronics about 20 months ago with a five-year extended warranty. I began having issues with the stove 12 months into owning it. It has been serviced in excess of seven times. Each time I call with a problem, the following happens:

1. Abt schedules a repair person to come out. In all cases this takes at least a week.

2. The repair person arrives but doesn’t have the necessary part; it must be ordered and a new appointment scheduled.

3. The part comes in. Sometimes the part fixes the stove for a few weeks; other times it’s the wrong part, a new part is ordered and an additional appointment is needed.

Each time my stove breaks, it results in 7-10 days with no oven. I have three kids. There is no cooking, and each service visit requires my husband or me to take a vacation day to be here. This is costing us time and money.

I have requested a replacement stove as this one seems to be a lemon, but Abt declines my requests and states: “You have a five-year warranty on parts; we will continue to fix this stove.”

Jen, Vernon Hills

For some professional insight, I reached out to two experts in the area of consumer product warranties.