I waited over 30 minutes to be seen by one of the bankers and no one said anything to me and one of the tellers went to assist someone else before me. I’m not the one to complain but I just wasted my time and no was took the time to inform me about the wait time. One of the young ladies (teller) was kind to me so that’s why I gave the 3 stars other then that it was such a bad expericance. Not enough staff defiantly needs improving.

Used to have good Customer service but the last 3 times I have been there they have directed me to another bank thats a mile away because they just dont have time.. They made me wait twice to pay off a house to end up ssying they couldnt do it.. notarize a paper they could not help..

Although I've been Wells Fargo's customer for over 9 years but I closed my account after I moved to Hunt Valley area. This Wells Fargo's branch has a nasty and absolutely unprofessional attitude and customer service. Looks like Charlita Brooks is a part time employee; however, I have been dealing with her a few times and gave up Wells Fargo bank altogether!! She has been ling to me about bank rules regarding cashier's check and did not let me to withdraw from my own account while I was able to do the same request at the Wells Fargo York Rd and Timonium right after I left Hunt Valley branch. Charlita Brooke is one unprofessional bank employee and it is huge shame on Wells Fargo management as how come and based on what qualifications they have hired this nasty women!?

I was recently a victim of the relatively widely known craigslist fraud/ scam that resulted in me depositing a significant amount of money into a craigslist's scammer's "movers account" at Wells Fargo. Realizing that I had been scammed approximately 24 hours after the deposit, I began efforts with my bank, Wells Fargo, and the police to recover the deposit before the reversal of the fake cashier's check occurred in my account. At the local Ballston Metro branch (where I had made the deposit), the bank manager (Mayowa) and teller (Porcia) were some of the most caring, sympathetic, and hard working people I have encountered. They took immediate action and worked diligently to help me recover my money after the Wells Fargo fraud personnel conducted a quick and effective independent evaluation (taking only approximately 8 total hours) of the fraud I was alleging. The bank was then able to end the bank's relationship with that individual so as to prevent anymore deposits from unsuspecting victims into that account. Additionally, the bank will no longer allow deposits of this sort beginning in May to effectively get out front of and hopefully prevent these unfortunate circumstances from happening. Finally, I know my story is unique and does not describe the normal course of business that you will have with the bank, but if you are looking for a bank that cares about people (even those who are not it's own members like myself), look no further. You will be treated with the utmost respect here and can rest assured that the bank will take action quickly and effectively to ensure that you are taken care of. I will be forever grateful to the Wells Fargo fraud personnel, but more so to Mayowa and Porcia for being such caring and good people, and helping me prevent these fraudsters/scammers from stealing my money. This is a bank you can trust (especially this Ballston Metro branch), and I hope my story inspires you to conduct whatever potential banking transactions you are contemplating at Wells Fargo.

Came here to ask about opening a retirement account. Although they were so busy that day, the wait time was short and they were very helpful. They answered all of my questions. Wish I could remember the names of the lady and gentleman who helped us. Thanks for your time!

While the bank managers are nice, I went up to the teller to make a large deposit. She asked me to confirm an amount that was $400 less than my count on the deposit. When I questioned her count, she told me I must not understand that there are a lot of singles in my bag and that I was off in my count. I asked her to return my money, and it was indeed $400 more than her count when I recounted it. Very shady, I wonder how many businesses send their employees over with a deposit and are shorted money?

I went to Wells Fargo to deposit some money that I had acquired from my business that was mostly in 10's, and was questioned by Shelley the bank teller and I quote "What's with all the 10's?" First of all, you are a bank and the last time I checked 10 dollar bills were accepted . I think it is incredibly rude and in poor professional conduct to ask why I have so many 10 dollar bills and ask me to explain that I own a business. I have never had a problem with Wells fargo but now I am truly considering changing not only my personal account but also my business account with wells fargo, Thanks Shelley!

At this branch you will find the best attendant a banker could offer you, i was attended by Joshua to open my Safe locker account and he was very fast, efficient, and clear with all instructions. It will be easier to bank there than the other banks. Thanks Joshua.

Excelent business account support
Usually i dont leave reviews, but i couldnt avoid this one.
At this branch you will find the best attendment a banker could offer you, i was attended by Nidia to open my business account and she was very fast, efficient, and clear with all instructions and also pacient. Everytime i need something she respond promptly. If you are a business owner in the area you have to open an account with her. It will be easier to bank there than the other banks. Thanks Nidia.

When ever i have a problem I can come in and I get VIP status. Rikiz is my favorite! He has helped me clear up some charges that I was not sure of from things i ordered on line. He got on the phone for me and correct the issue I feel confident and secure where my money is placed and that I will be helped like I was a family member!All the tellers are pleasant and helpful. I never wait in line the service is quick. I can talk about my concerns and a solution is always given to me for example Rikiz suggested a security box when I told him of my concern for important paperwork. He suggest I speak to someone about investing my money in CD's things like that. I will not go to another branch or bank. I am very happy here. I tell all my friends this is where they should bank.

Ronnie Patchen went over and beyond to help me during the worse crisisOverall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Luckylady, Sep. 27, 2017

I was hacked & thought all my savings and checking account info was deleted. I was at a 10 so stressed out, she was so kind I felt like a Fool as I didn't shower yet hair was a mess, but she made me feel she cared. She took care of everything for me and when I left I felt so relieved. She gave me a hug and was probably the kindest banker I have ever had the privledge to serve me. I was in tears & she kindly gave me tissue paper. She followed up with an email to check up on me. I have been with Wells Fargo since 1986 and after today I will probably never leave. It is how a person makes you feel that matters the most. No one remembers the furniture or the outside things but I will remember for ever how kind she was to me. Thank you, Nancy Lucky

This morning I visited the South Shore Branch to withdraw money from my Home Equity Line.
Although initially discouraged by a near by colleague,because I no longer had convenience checks,or deposit account, Dabia worked at overcoming initial difficulty and completed the transaction promptly.
This saved me $5,000 that the contractor would have charged if he had to wait for me to receive a new pack of convenience checks.
I also want to thank Joshua Munoz for helping me order new convenience checks.

I was at the branch a few days ago to help my Mom make changes to several accounts that needed changes due to a death. It was complicated because a trust was involved, SSN's, some name changes and a named needed to added. I thought everything would have needed closing and new accounts opened (with new bankcards, etc.). Haley, the one helping us, did it all with no problems. Another bank that needed similar changes to similar accounts indicated there would be problems, with initial comments about me needing to see a lawyer, which was untrue. Haley was:
> Very pleasant and attentive
> Very experienced and knowledgeable
> Very efficient and accurate

I received a letter April 5th 2017 stating on Wednesday July 12th 2017 at 12 noon Wells Fargo branch located at 6982 Nashville Street Ringgold Georgia 30736 will close for business. This is a great Institution and serves our community as a HomeTown Bank, this is disturbing and very sad for this growing community. The area is growing at a pace of 33% per year ,why would any Institution leave an area that is growing with such resilient. All clients i am sure will be saddened with this news we need this institution because of the pace that we are growing. Please call text email write a letter to Wells Fargo institution to reconsider is miscalculated decision. Ringgold Georgia is the gateway to the South with a major Interstate at its doorstep and all communities need a HomeTown Bank which I consider Wells Fargo to be. Thank you please don't let this happen it would be a tragedy for the community.W.A.HALL p.s.AWALE RAGE area president please reconsider closing ourhometownbank I promise you it will not be a mistake I and many other clients past and future will keep this Bank in business. Thank you peace be with you and your family.

So my bank statements with wells fargo was very good. I have a joint account with my husband and my savings was excellent with earning onterest. My husband had a legal order of child support and i only got involved in this because my name was also in joint account so wells fargo did the proper thing. So i had to adjust and open up an account on my own. i went to this branch is cassekberry florida and the spanish speaking banker LISETTE LISBON told me she cannot open an account under my name cause WELLS FARGO DONT WANNA DO BUSINESS WITH ME ANYMORE. kind of rude and bitchy attitude for a mere banker of sales like her when she didnt even open the account for me in the beginning. She speaks in behalf of the company herself. A compalint was filed on the corporate office of this rude banker in casselberry. FYI MS. LISETTE LISBON, i can still open my account. SHE WAS JUST A SMART ASS trying to not show she doesnt have the capacity to open my account. SHE SHOULD HAVE SENT ME TO CORPORATE OFFICE INSTEAD IN SAN FRANCISCO, CA. SINCE i opened my account there and she doesnt even know. What pisses me off, is she closed my account and by passed my right to say i dint wanna close my acvount. Do not open an acciunt with this LISETTE LISBOA here in casselbery. She is judgmental and she dont know and acts like she knows everything. Corporate office of WELLS FARGO already told me i can still open my account in another branch. And they themselves suggested i transfer to another branch if i wanna open an account. Be warned never to open an acciunt with a Spanish banker LISETTE LISBOA. always ask for manager when dealing with this branch. And one day am gonna go back and show Ms. LISBOA that am still a wells fargo customer. And she bettet say sorrt for closing my account.

I cannot thank the entire staff for the prompt, attentive professional, & respectful treatment & resolutions that were taken care of for my family on Friday 4/20/2017. Greeter Mark,Tellers Ashley & Shellina, & Senior Banker Mr. James Mark turned a panic situation for me into the complete opposite with their attention & care like that of a Home town bank, that we all assume doesn't exist anymore; but it does at Roherstown Wells Fargo Bank conveniently located by SKH & many other major stores near East Hempfield & Lancaster/West Columbia Avenue areas. I cannot thank you all enough for turning what I thought would be another struggle of a day filled with fires to put out, into a Calmer, Relieved: A day that my TRUST of People & Businesses (in the world that is typically devoid of this kind of Customer Service, Thoroughness, & Professionalism) Wells Fargo Roherstown Lancaster PA Branch IS Caring enough to make SOLUTIONS TRULY happen!! THANK YOU SO VERY MUCH!!