Terms and Conditions

DEPOSIT AND PAYMENTS

Payment by Credit CardA 1.5% surcharge will apply to the total amount if payment is made by VISA or MASTERCARD credit card.The resort does not accept American Express Credit Card (AMEX) and Diners Card

Payment by Cheque or direct depositPayment by cheque or direct deposit will only be accepted for bookings arriving outside 35 days.Payments made by cheque or direct deposit do not attract any fees.

CHANGES TO BOOKING DATES AFTER ARRIVAL

Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused dates / nights.

REPORTING OF INCIDENTS

Any abnormal incidents including injuries, service problems or dissatisfaction must be reported to Reception during the event to allow us an opportunity to rectify the situation or provide assistance.

CANCELLATION POLICY

Cancellation more then 14 days prior to arrival will receive a full refund of any money paid direct to the resort.Cancellation 7 days prior to arrival will incur a fee equivalent to 50% of one night's accommodation.Cancellation within 7 days of arrival will be non refundable.Cancellation of nights not used after arrival will be non refundable. Bookings cancelled due to inclement weather or illness must be claimed through your travel insurance.

CARING FOR WHEELCHAIR-BOUND GUESTS DURING THE TRANSPORTATION PROCESS

We encourage all guests in wheelchairs or with other mobility conditions to contact us directly, so we can discuss your needs enroute to Fraser Island. Please contact us on 1800 BARGES (it's a free call in Australia) or by calling 617 4194 9300.

Travelling via Kingfisher Bay Resort? We have a wheelchair lift that can be used to transport guests from the vehicle deck to the main saloon when travelling to and from Fraser Island. If the lift is inoperable, wheelchair-bound passengers may book their vehicle onto the barge at the same rate as the passenger ferry transfer. If wheelchair-bound guests do not have a vehicle, we will provide transport from River Heads in one of our vehicles on the barge and unload them at Kingfisher Bay Resort

CHECK IN / CHECK OUT TIMES

Check in is not until 2 pm on arrival date and check out before 10am on departure date.

QUOTATIONS

All quotations are subject to availability and are not guaranteed until the booking is confirmed with payment. Quotes are valid for 7 days from issue date only.