Our Process

The process for ordering a Custom Cool rug is straightforward and is as follows:

Step 1: Meet Custom Cool

Our designer will meet with you and/or your designer to discuss our products and your requirements. If it isn't possible to meet in person we can discuss all your needs by phone and e-mail. You will be shown the Custom Cool rug collection along with our variety of yarns options. This is the perfect time for you to give us your design requirements regarding size, materials, color and any other aspect of the rug you would like to consider. The more information you can provide us regarding the space the rug will reside in the better. Material and color swatches, other rug images and general themes/styles that inspire you will also help us to better understand what sort of design you are looking for.

With an agreed upon design direction, material selection and rug size a quote will be created for you.

Step 2: Design

We will create several rug designs for you in a variety of suitable colors using existing Custom Cool Designs or by creating a new design for you based upon the inspiration you have provided to us.

These design options will be presented to you for you to choose two options to be sent to Nepal or India for sample making. Within four weeks you will receive two - four 1' x 1' samples for your final choice/approval. With this selection made we can proceed to take the rug into full production.

Step 3: Deliver

Depending on the size, amount of colors and complexity of design within your rug the weaving of the final product will take between 12-16 weeks for completion. The rug will be shipped directly to your home for you to roll out and enjoy.