Return Policy
At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price that ends in $0.99.

For returns of items purchased from your Pottery Barn Kids registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

For assistance, please contact Customer Service at 800.993.4923
International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.

Delivery Tips and Buying Guides

Steps for Successful Furniture Delivery

Confirm all dimensions of the product, including diagonal depth.

Measure your space and mark out the dimensions on the floor.

Measure the interior space of doorways, passages and stairwells to make sure the furniture will get through.

Measure carefully as we cannot be responsible for items that do not fit in your home.

At Pottery Barn Kids, we have a firm commitment to safety and quality. Our furniture is rigorously tested to meet or exceed the highest industry safety standards. We take great pride in our timeless designs, premium materials and expert craftsmanship.

Designed In-house

Nearly all of our products are imagined and designed in our San Francisco studios. Our artists hand-create prototypes for everything from furniture to bedding to lighting. From there, we work with talented craftsmen and fabric industry leaders to build long-lasting products designed to last your family for years to come.

Free Interior Design Services

Need design help? We offer free, no-strings-attached Interior Design Services. Get advice and inspiration from our specialists in-store, over the phone or by email. Designers will even make in-home visits, where they can take measurements, discuss color options and give tips on any room.

See It In Stores

See it in person! Visit your local store and you could view, test, purchase and pickup! To confirm availability, find a store near you.

Visit your local store and speak to one of our trained design specialists to assist you with all your design needs & in-store resources including: