Important Contacts:Emergency contacts of hospitals, Fire and Police departments and other local heads are open for public.

Features

What are we Offering

Smartizen offers Participative Governance model for its stakeholders.

Complaint Management

Smartizen offers wide categories for the citizens to raise their issue & the expected time frame for complaint resolution is notified basis defined SLA. It instantly assigns the work to the concerned department for action.

Real Time Information

Relevant authorities’ update against any complaint received will trigger push notifications for citizen (complainant) to know current status. The government can also posts alerts / advisories / current events or occasions to communicate citizens.

GIS based Reporting

Citizens report location based legitimate complaints with images and the authorities executes the requisite action to resolve the complaint in realistic timeframe. Citizens can verify resolution before the complaint gets closed.

Social Platform

Citizens can interact with local authorities in 2-way communication mode with reference to their concerns. Citizen forums facilitate discussion of pressing issues with fellow citizens and polls help gauging the interest on right options for resolution.

Disaster Management

Government has the tools and resources to forecast disasters. Now they can post alerts and advisories of impending danger that help citizens to minimize the loss and to do damage control. Citizens can also mark ‘I am safe’ to let authorities know of impact.

Analytics/Dashboard

This helps the government to analyze & resolve persistent problems and also indicate the priorities of the complaints based on severity and location etc. Statistics of closed complaints inspire confidence in the citizens and result in trust / positive feedback.

App Preview

The screenshots take you through the entire journey of eGovernence through Smartizen, starting from public grievance redressal, advisories, notices, 2 way communication, disaster management to finally getting citizen feedback.

App Preview

The screenshots show the complete process that goes into registering a complaint. It includes reporting a complaint, viewing the complaints that have been filed along with their details , alerts and advisories, taking surveys, map view of the nearby complaint locations and taking the assistance of BOT for any queries.

App Preview

The screenshots depict Smartizen from the perspective of a worker assigned by the government department. The eGovernence app for worker displays the man power assigned from different departments and their respective task assignment. The worker can see the tasks assigned to him, near by complaints and notices as well as advisories.