What type of help are you looking for today?

Every ESET consumer product includes free chat and email-based support from our North American headquarters in San Diego. For advanced issues, our new ESET Home Adviser service provides the technical expertise to resolve ESET and non-ESET issues, ensuring the security of your home environment.

Support hours are Monday - Friday, 6AM - 5PM Pacific Time.

Chat Support FREE

Basic product installation and activation

Uninstall existing security software

Lost license key or activation email

Unable to receive product updates

Threat detection follow-up

Error messages from your ESET product

FREE

basic support

ESET Home Advisers PREMIUM

When challenging questions arise, ESET Home Advisers are available to lend their expertise. ESET Home Advisers are available for advanced issues and troubleshooting for non-ESET consumer software. This elite team brings years of experience to you at an affordable price, allowing you to resolve issues quickly and get back to enjoying your technology.

$40.00

per hour

*Any requests for consulting services or additional functionality for ESET products are not considered to be an incident under the terms of the SLA. Feature requests are welcomed, but development and inclusion in future releases of ESET products is at ESET’s sole discretion.

**ESET support commits to make a best-effort to resolve all issues submitted to the Support Chat and Home Advisers. As your security provider, we pledge to use all ethical methods available to bring about a swift resolution to support issues with your cooperation.

ESET Home Adviser services are non-refundable. ESET cannot guarantee that all issues posed will be resolved to customer satisfaction.