Canada Orders

Importer of Record

For online orders, we use a global shipping partner, BorderFree, and are pleased to offer our world-class merchandise to more than 100 countries.

For call-in orders only: The recipient is the importer of record and is responsible for complying with all laws and regulations for the Canadian destination. When our customer places an order with NeimanMarcus.com via phone, they authorize our customs broker to act as their agent with Canada Border Service Agency to clear merchandise and process all applicable duties, fees, and taxes.

Shipping Charges

Shipping is the charge for catalog and internet order processing, item selection, packaging, processing, transport, and handling. Special shipping requests, including specification of carrier and/or future shipping dates, may include additional charges. Shipping times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift packaging and monogramming. Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order and subject to the following:

Standard Shipping

Unless Priority is requested, your order should arrive in approximately 3 to 5 business days after shipping if ordered by 12:00 noon (CST). Fish & Wildlife items require additional time to ship.

Priority Shipping

If requested, add $10.00 to standard shipping. Your order should arrive in approximately 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Please note International Priority orders placed after 12:00 noon (CST) Friday or on Saturday will be processed Monday and should arrive in 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some postal codes. Fish & Wildlife items require additional time to ship.

Additional Address

Please add $8.00 to the applicable shipping charges for each additional shipping address.

Other Information Regarding Your Order

Items ordered together may be delivered separately, and the shipping will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for Priority and Standard would be a per package charge.

Returns may affect final shipping charges. Shipping charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive shipping credit as shipping was allocated, which may result in a final shipping charge after return that differs from quoted rates.

If you request to change the destination address of a shipment en route, an additional charge may be assessed.

NeimanMarcus.com is not responsible for refunding the gift packaging charge if Canada Border Services Agency deems it is necessary to open the package.

Last Updated January 22, 2015

Merchandise Exceptions

Some items are prohibited from shipping to Canada and will be noted within the checkout process.

Certain consumer commodities such as aerosols, nail polish, fragrances, and other alcohol-based products are restricted air shipment products. Our policy is to ship these items ground to Canadian locations for an additional fee of $10.00.

Some items require Fish & Wildlife declaration documents to export to Canada. The cost of filing this documentation is $93.00 and will be added to your order total. Fish & Wildlife declaration document fee is non-refundable unless merchandise is defective. Please allow an additional 1 to 3 days for delivery.

Last Updated June 19, 2014

Merchandise Total*

Standard

Priority

*Total value of merchandise before tax or other charges.

25.00 and under

25.50

35.50

25.01 - 50.00

28.50

38.50

50.01 - 100.00

31.00

41.00

100.01 - 200.00

34.50

44.50

200.01 - 300.00

36.50

46.50

300.01 - 500.00

39.00

49.00

500.01 - 700.00

42.00

52.00

700.01 and over

44.00

54.00

Shipping to Post Office Boxes

Shipping to Post Office Boxes in Canada is not available at this time.

Orders that cannot ship FedEx due to FedEx limitations will ship Foreign Parcel Post (FPP). Duty, brokerage, and taxes will be the responsibility of the customer.

Duty & Brokerage (D&B)

D&B is calculated based on the value of your merchandise.

D&B is applied to a Gift with Purchase.

D&B is not applied to tax amounts.

D&B is not applied to shipping .

D&B is applied to value-added services, such as Gift Packaging.

Returns may affect final D&B charges. D&B charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive D&B credit as D&B was allocated, which may result in a final D&B charge after return that differs from quoted rates.

Last Updated January 22, 2015

Taxes

Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable.

PST, GST, and HST are not applied to other Canadian taxes.

Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus Duty and Brokerage.

PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer.

Inseam: Measure along the inside of the leg just below the crotch to one inch below the ankle.

Kids' Size Guides

Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

Infant Apparel Size Guide

SIZE

NEWBORN

0-3 MO.

3-6 MO.

6-9 MO.

12 MO.

18 MO.

24 MO.

AMERICAN

5½ - 8

8½ - 12

12½ -16

16½ - 19

20 - 23

23½ - 26

26½ - 28

EUROPEAN

18 - 19½

20 - 23½

24 - 25½

26 - 27½

28 - 30½

31 - 32½

33 - 35½

Toddler Apparel Size Guide

SIZE

2T

3T

4T

5T

HEIGHT (in)

33 - 35½

36 - 38½

39 - 41½

42 - 44½

WEIGHT (lbs)

26½ - 28

28½ - 32

32½ - 37

37½ - 42

AGE (yrs)

1½ - 2

2

2

4

Girls' Apparel Size Guide

XS

S

M

L

XL

SIZE

4

5

6

6x

7

8

10

12

14

16

HEIGHT (in)

39 - 41½

42 - 44½

45 - 46½

47 - 48½

49 - 51½

52 - 53½

54 - 55½

56 - 58

58½ - 60

61- 62½

WEIGHT (lbs)

32½ - 37

37½ - 42

42½ - 48

48½ - 54

60

66

74

84

96

110

AGE (yrs)

3

4

5

6

6 - 7

7 - 8

8 - 9

9 - 10

10 - 11

11 - 12

Boys' Apparel Size Guide

XS

S

M

L

XL

SIZE

4

5

6

7

8

10

12

14

16

HEIGHT (in)

39 - 41½

42 - 44½

45 - 46½

47 - 48½

49 - 51½

52 - 53½

54 - 55½

56 - 58

58½ - 60

61- 62½

WEIGHT (lbs)

32½ - 37

37½ - 42

42½ - 48

48½ - 54

60

73

87

100

115

AGE (yrs)

4

5

6

7

7 - 8

9 - 10

11 - 12

12 - 13

13 - 14

Infant Shoe Size Guide

AMERICAN

0.0

½

1

1½

2

2½

3

EUROPEAN

16

16

16

17

17

18

18

ENGLISH

N/A

N/A

½

1

1

1½

2

LENGTH (in)

2⅘

3¼

3½

3⅝

3¾

4

4⅛

LENGTH (cm)

7

8⅓

8⁹⁄₁₀

9⅕

9½

10⅕

10½

Toddler Shoe Size Guide

AMERICAN

3½

4

4½

5

5½

6

6½

7

7½

8

8½

9

9½

10

EUROPEAN

19

19

20

20

21

22

22

23

23

24

25

25

26

27

ENGLISH

2½

3

3½

4

4½

5

5½

6

6½

7

7½

8

8½

9

LENGTH (in)

4¼

4½

4⅝

4¾

5

5⅛

5¼

5½

5⅝

5¾

6

6⅛

6¼

6½

LENGTH (cm)

10⅘

11⅖

11⁷⁄₁₀

12

12¹⁄₁₀

12⁷⁄₁₀

13⅓

14

14⅓

14⅗

15½

15⅗

15⁹⁄₁₀

16½

Kids' (5-8 Years) Shoe Size Guide

AMERICAN

10½

11

11½

12

12½

13

13½

1

1½

2

2½

3

EUROPEAN

27

28

29

30

31

31

31

32

33

33

34

34

ENGLISH

9½

10

10½

11

11½

12

12½

13

14

1

1½

2

LENGTH (in)

6⅝

6¾

7

7⅛

7 ¼

7½

7⅝

7¾

8

8⅛

8 ¼

8½

LENGTH (cm)

16⅘

17¹⁄₁₀

17⅘

18¹⁄₁₀

18⅖

19¹⁄₁₀

19⅖

19⁷⁄₁₀

20⅓

20⅗

21

21⅗

Kids' (9 Years & Up) Shoe Size Guide

AMERICAN

3½

4

4½

5

5½

6

6½

7

WOMEN'S EQUIVALENT

5

5½

6

6½

7

7½

8

8½

MEN'S EQUIVALENT

N/A

N/A

N/A

N/A

N/A

6

6½

7

EUROPEAN

35

36

36

37

37

38

38

39

ENGLISH

2½

3

3½

4

4½

5

5½

6

LENGTH (in)

8⅝

8¾

9

9⅛

9¾

9½

9⅝

9¾

LENGTH (cm)

21⁹⁄₁₀

22⅕

22⁹⁄₁₀

23⅕

23½

24¹⁄₁₀

24⅖

24⅘

Monogramming & Personalization

You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

Because personalized items are not returnable, we ask that you take special care when making your selections. The process takes approximately 2 to 4 weeks for linens and 3 to 4 weeks for stationery; please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

Please order carefully, as monogrammed and personalized items are not returnable.

Measuring for Curtains

Tips from our Design Team on how to measure for curtains.

About Our Curtains

Width refers to a single curtain panel, even when they are sold in pairs.

Rod-pocket curtain length is the distance from the top of the rod pocket to the bottom of the hem. It does not include top ruffles or other decorative treatments above the pocket.

Tie-top and tab-top curtain lengths are the distance from the top of the panel to the bottom of the hem. It does not include the ties or tabs.

How Wide?

Measure the width of the window, including any architectural molding or trim (if you want those to be covered by the curtains).

For a relaxed but tailored look with curtains loosely gathered, multiply the window width by 1.5 or 2. Divide that number by the width of a single curtain panel to get the number of panels you need.

For a full, luxurious look with curtains tightly gathered, multiply window width by 2.5 or 3. Divide that number by the width of a single curtain planel to get the number of panels you need.

How Long?

For a traditional look, mount the curtain rod 4" above the top of the window. The distance from 4" above the window to about 1/2" above the floor is the length of your curtains.

For a grand, glamorous look with curtains that "puddle" on the floor, measure from 4" above the window to the floor, then add 3" to 4".

To make the room look taller, mount the curtain rod 2" to 3" below the ceiling. The longer curtains will draw the eye upward and create the illusion of a more spacious room.

Rods & Finials

The length of the curtain rod should equal the total fabric width.

Add the length of two finials to the rod length to get the total amount of space necessary.

Alterations

Whether you purchased your item at Neiman Marcus, NeimanMarcus.com, Bergdorf Goodman, or BergdorfGoodman.com, alterations are convenient. Simply take your purchase to the nearest full-line Neiman Marcus store or to Bergdorf Goodman, and our master tailors will alter it to fit you perfectly. Standard alteration charges will apply.

California Customer Advisory

In accordance with Proposition 65, please be advised that consuming foods or beverages that have been kept in or served in leaded crystal products sold on this website will expose you to lead, a chemical known to cause birth defects or other reproductive harm.