Bpo And Cloud Computing Case Study

reduced operational control over outsourced activities! 3irect and indirect costs must #econsidered #y managers in ma(ing such decisions!

2.Three different alternatives and evaluation of these alternatives2.1.Local data center

-aving the data center close to customer is important factor in meeting customers" needsand therefore off+site/local data centers are located in the same country as the customer!By esta#lishing local data centers our company can e2pand and improve the offsitemodel! $hese local centers &ill allo& close interaction &ith the customer and uic( response to a service reuest #eing in the same geographic location and time )one as thecustomer! or(force may uic(ly move #ac( and forth #et&een the on+site team and thelocal team! $o compete more effectively &ith local service providers our company canrecruit locally hired managers mar(eters and possi#le technical associates in localcenters!

Service-level agreements

+ Service+level agreements are critical in the outsourcing #usiness! $he client company and the outsourcer must (no& &hat to e2pect from eachother! $he uality of the service+level agreements determines the uality of therelationship #et&een the client company and the outsourcer! ' lot can happen during thelife cycle of a data center services contract as people are reassigned to other pro%ectsleave the company or get promoted! Our company &ould need to (no& &hoseauthori)ation is reuired to fi2 escalations in data centre hosting5 ill there #e 64 #y 7services from the outsourcer.s employees5

Security of the data

+ Cloud computing in particular has lot of concerns a#out security!' remote service provider could #e transferring data over pu#lic data infrastructuresu#%ecting the company to data transfer ris(s! 8irtuali)ation poses ris(s &ith data fromdifferent customers hosted on the same server! 'lthough logical #arriers may #e in placeit.s easy enough to reach the conclusion that those #arriers are not as strong as physical

Accenture is reinventing business operations through industrialized business process expertise, technology, applied intelligence and data—to boost the intelligence engine of our clients’ businesses.

Digital technologies

Digital capabilities—automation, AI, analytics, cloud, and emerging new technologies—provide the optimal combination of best experts for performance impact.

Applied intelligence

We use analytics to unleash the power of data, generating real-time insights that support business outcomes, unlocking new growth, profitability and performance.

Data

We help clients need to leverage the explosion of unstructured data from diverse internal and external sources to generate a new level of insight that allows its entrepreneurial talent to drive better outcomes.