Complaints data

Firm Name: MotoNovo Finance LimitedOther firms included in this report: NonePeriod covered in this report: 1st January 2018 to 30th June 2018Brands/trading names covered: MotoNovo Finance

Product Category

Provision

Intermediation

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Banking

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Home finance

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

General insurance and pure protection

5.61 per 1,000 policies in force

N/A

1,212

1,166

18%

82%

36%

Unsuitable advice

Decumulation, life and pensions

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Investments

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Credit-related

11.81 per 1,000 loans

N/A

5,704

5,604

///

///

50%

Other

To help you put the figures into context:

MotoNovo Finance manages over 480,000 existing Hire Purchase Agreements in relation to motor vehicles arranged through a large network of motor dealers and also advises on and arranges non-investment insurance products for our customers.

We put figures into context by using the “per 1,000” metrics so that comparisons can be made between firms of different sizes.

* The “Provision” metric is used when a firm is the product provider, using the total volume of accounts held as at the end of the reporting period.

** The “Intermediation” metric is used when a firm is responsible for selling the product. MotoNovo Finance is responsible for selling the insurance products, and have used the provision volume metric to provide a meaningful context.

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