Frequently Asked Questions

When is the best time to register for an art education fundraiser for my school?

Now! Space is limited each semester and we recommend reserving your spot on our production schedule as soon as possible. You can sign up online or by calling us at (800) 895-8777.

Can I get a price list?

Call us at (800) 895-8777 or email us at info@arttoremember.com and we’ll be happy to send you pricing information.

Does Art to Remember pay for shipping?

Yes! We pay all shipping charges for the following:

Program materials: We send you all materials and products needed for a successful program, including: art paper, student labels, sample keepsake products and display/marketing items to help you promote your fundraising program.

Artwork: We provide a prepaid label to make it easy to send us your completed artwork.

Personalized Order Forms: We send you the personalized order forms to send home to your parents AND provide a prepaid shipping label so you can easily return completed orders to us.

Keepsake Products: We pay for and ship your primary order of keepsake products and one late order to the school.

Note: Schools in Alaska, Hawaii and APOs will be billed half the shipping charges.

Parents who order online have the option to ship their orders directly to their home. If parents select this option, they are responsible for shipping charges.

Can we use our own paper?

No. Please use the paper that we provide to ensure that: 1) we scan it accurately and 2) we minimize any distortion of the image on the final keepsake products.

Can students use art from home?

Yes, if the art is 8″ x 10″ or you have the artwork reproduced to be 8″ x 10″ at a copy shop. Additionally, parents can go to order.arttoremember.com and upload additional pieces of artwork to their online gallery.

Can kids participating in a school program do more than one piece of art?

Yes! One piece of artwork is submitted through the school, but parents are welcome to go to order.arttoremember.com and upload additional pieces of artwork.

Will students get their original artwork back?

Yes! We will return the artwork when we ship your students’ keepsake products.

Can siblings or school staff order?

Absolutely! Simply request additional paper and order form from your school’s coordinator, then submit the artwork and a blank order form with the school’s order. Make sure to use one order form per piece of artwork and number so we can tell which order goes with which artwork. Parents also have the option of going to order.arttoremember.com and uploading the additional artwork directly into their gallery.

What do I do if I lost my child's order form?

Additional blank order forms are available from your school’s coordinator.

Can I place an additional or late order?

Yes. However,

We guarantee scheduled delivery dates only for your school’s primary order and

We pay for shipping on only one late order to the school. Shipping to your home is an additional charge.

You can place an order at any time through Order.ArtToRemember.com. We only guarantee scheduled delivery dates for the school’s primary fundraising order. Note: Pricing outside of the fundraising window may vary from school prices. Minimum order and shipping & handling rates apply.

How do I place a personal/individual order? How do I order outside of the fundraising window?

If you have an online order code for your child, you can place an order online at any time! Just go to Order.ArtToRemember.com and enter your online order code. If you do not have a code or would like to submit new artwork, go to Order.ArtToRemember.com, create an account (or log in) and upload your original art. Note: Personal order prices may vary from school prices; shipping & handling apply.

What should I do if I will not be able to ship our school's orders on the scheduled date?

Contact your Program Coordinator as soon as possible. We will do everything we can to process your order and get it to you promptly. We cannot, however, guarantee holiday delivery if you do not stay on schedule. If you are waiting on a few parent orders, please ship the orders you have on your scheduled ship date and collect additional or late orders and send them together as your school’s late order.

A product has arrived broken or is defective, what should I do?

We replace any broken, damaged or defective products. Please call (800) 895-8777 and we are happy to help.

When and how will I receive my invoice?

We will email your invoice to the school coordinator when we ship your school’s order. If you prefer to receive your invoice in another manner or want to confirm the email address we have on file, please contact your Program Coordinator.

How do I reach your Customer Service Department?

You can reach us toll free at (800) 895-8777, Monday thru Friday 7:30 a.m. to 5 p.m. Eastern Time. If you would like more information about our programs, contact us and we’ll get back to you right away.

Can I install a Legacy Wall outdoors?

The Legacy Wall tiles are for indoor use only. Art to Remember makes no guarantees if you choose to install them outdoors.