Build and leverage personal relationships with key customers that allow The Hartford to obtain new accounts as well as retain and expand sales to existing accounts. Identify customer's needs and demonstrate how The Hartford's products and services can meet those needs.

Picture a line graph representing the entire book of business with the age of accounts listed on the x-axis and the average loss ratio on the y-axis. This type of graph tends to have high loss ratios in years 1 and 2 and then depict a decreasing trend in successive years. Why do you feel that this is the case?

Scenarios given on how I would handle specific situations that typically come up with their underwriters. Q&A on how I would handle specific files from their target market. Friendly conversation of my background, personal life and interests, what my future goals are, etc.

Answers varied on the questions asked; all based off my experience and knowledge. They asked some questions on difficult accounts to underwrite, which I came prepared for. I spend a lot of time preparing for an interview and come ready for what I think may be expected.