There are several reasons why you might see an error when trying to install Microsoft programs. It might be because your computer doesn't have enough free disk space, a firewall is blocking the installation, the system doesn't meet the minimum requirements, or a proxy server is preventing the installation. Try each of the following troubleshooting tips, or click the error number that you received for more specific guidance.

Note

If your computer is part of a corporate network and you see a message saying that your proxy settings are incorrect, check with your network administrator to see if a proxy server is preventing you from installing Windows Essentials. If you see the message and your computer isn't part of a corporate network, try checking the proxy settings.

To check the proxy settings

Click the Start button, type Internet Options in the search box, and then, in the list of results, click Internet Options.