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How can I receive immediate assistance from NCJRS?Use the NCJRS Live Assistance feature to web chat live with an NCJRS Information Specialist. NCJRS Live Assistance is available Monday through Friday, from 10 am to noon and 2 pm to 4 pm, Eastern time except on holidays. You can also reach NCJRS by calling us toll-free at 800-851-3420 or by sending us an Email.