Rewarding our Loyal Customers

Unfortunately you cannot make a Loyalty Treat Claim right now.

We're working hard to revamp and upgrade our Loyalty Treats Program and this means we've had to suspend claims for a short time. We'll be back up and running as soon as possible. We apologize for any inconvenience caused.

In the mean time you're purchases will still continue to acrue Loyalty Points. You'll find your points total at the bottom of the page when you click on My Account

Terms and Conditions

To reward customers for their loyalty, effective 1 July 2014 (the Program Start Date) all registered customers of CanadaVet are entitled to participate in the CanadaVet Loyalty Treats Program, subject to these terms and conditions.

How Points are accrued:

From the Program Start Date each time a registered customer purchases an eligible product from CanadaVet.com.au or through the CanadaVet.com.au call centre, they will be allocated CanadaVet Loyalty Points.

Generally the points are based on the sale price of the product, but some products may give less or no points (e.g. discounted or special stock) or more points (e.g. bonus products).

Points accrue and are credited to your account when your order is shipped. If you cancel or return an order for refund, any points accrued will be deducted from your account.

From time to time we may also award points for other activities (e.g answering a survey, entering a contest etc) as advertised or for customer service or other reasons.

You can see the number of points you have accrued by logging in to CanadaVet and going to “My Account”.

You can redeem your points for selected Loyalty Treats from our website. Loyalty Treats change from time to time but may include pet health products, toys, gift certificates and more. You can view the list of current Loyalty Treats on our website.

Accruing Points

1. You must be a registered user of CanadaVet.com to participate in the CanadaVet Loyalty Treats Program.

2. Under the Loyalty Treats Program, you accrue points for each purchase of an eligible item from our online store which is ordered after 12.01AM on the Program Start Date. Eligible Items are those items which are available for purchase on our website other than those that our website states are not Eligible Items. The number of points you will accrue for an Eligible Item is determined by us from time to time. Currently this is 1 points for every $5 spent on eligible items. The points you accrue for an Eligible Item is NOT the same as the number of points required to redeem a Loyalty Treat.

3. Points accrue when an Eligible Items is ordered, paid for and shipped by us. Points are credited to your account when your order is shipped, not before.

4. You do not accrue points for any purchase of any product which is not an Eligible Item, for Postage & Handling or for any other payments ,fees or charges other than the price of items or any item purchased prior to the Program Start Date. This includes postage, handling and shipping charges, special charges, restocking or reshipping charges, credit card charges, government taxes, charges or levies or any fees or charges imposed by any person (including any advertiser on our website and your credit card or payment processor) other that CanadaVet.

5. You do not accrue points for any re-ship or replacement for any reason including if your original order was lost or damaged.

6. You do not accrue points for any product or service you receive as a Reward Treat.

7. You can redeem your points for selected Rewards Treats using the form on our website. Rewards change from time to time but may include pet health products, toys, gift certificates and more. You can view the list of current Reward treats on our website. We may also suspend treat claims from time to time, for example during periods of upgrade.

8. You cannot use points in conjunction with any other discount, coupon code, discount code or voucher.

9. You cannot redeem points less than 7 days from when you accrued them.

10. You cannot redeem points except as set out in these terms and conditions.

11. Points have no monetary value and may not be sold, swapped or given away.

12. Points expire 24 months after the date they are accrued unless they are redeemed or cancelled.

13. The number of points you have accrued is shown on your user account. To see the number of points you have, visit our website, and login to our account. The points you have is shown at the bottom of the page. The number of points as recorded is conclusive for all purposes, subject to our right to adjust or remove points as set out in these terms and conditions.

14. We may adjust your points entitlement where you have ordered an Eligible Item but you subsequently cancel or change that order or where payment is cancelled, disputed or refunded (including a credit card chargeback or payment processor dispute) or where you deny making the order.

15. We may adjust or reverse your points where we reasonably consider (a) that you have sold, swapped or given away or attempted to sell, swap or give away your points (b) that there has been fraud, deception or a scheme specifically intended or which has the effect of accruing points other than those that a customer would normally be entitled to or using them other than in accordance with these terms or conditions or you have given us false or incorrect information or attempt to do so (whether or not there is any intention to defraud or deceive).

16. There is a maximum limit to the points which you are entitled to accrue each year. The maximum limit is 1000. If you exceed that limit, we may remove or expire points to bring you to that limit.

17. Points only accrue on purchases of retail quantities acquired for normal individual use and do not accrue on wholesale or other bulk orders.

18. If you redeem points for Reward Treatss but it is later determined that you were not entitled to those points, you must pay the full retail price for those items on demand. If you we hold your credit card details on file, you authorize us to debit such card for any such amounts.

19. The redemption of points and provision of Rewards is subject to availability and CanadaVet has no liability to you for any inability to redeem points or provide Rewards whatsoever, including arising out of technical failure, product unavailability or any other reason.

20. If you cancel your account with us, all your points are also cancelled. You cannot transfer points to another account or redeem points for cash.

21. Your participation and entitlements are governed by these terms and conditions. We reserve the right to change these terms and conditions at any time. Changes to these terms and conditions come in to effect when they are printed on our website.

22. We reserve the right to suspend or terminate any person’s participation in the Loyalty Program including the right to suspend or terminate the Loyalty Program all together without notice and for any reason what so ever. We will take reasonable steps to notify a person whose participation has been terminated. You agree that if we have any liability to you whatsoever arising out of the termination of your participation in the Loyalty Program for any reason what so ever, our maximum liability to you is $10.

23. You are responsible for all taxes, fees and charges associated with points, Rewards or your participation in the Loyalty Program. If we pay any such amounts on your behalf, you will reimburse us such amounts on demand.

24. You agree that us sending an email to the email address recorded on your account or posting a letter to the street address recorded on your account is sufficient notice of anything we are obliged or entitled to do under this Loyalty Program whether or not you in fact receive or read such email or letter.

25. The CanadaVet Loyalty Treats Program is governed by the laws of the British Virgin Islands. All disputes are governed by that law and you agree that any disputes will be resolved exclusively by the courts of the British Virgin Islands.

26. You agree that before bringing any action in any court or tribunal arising out of or in connection with the Loyalty Program (including these terms and conditions) you will first (a) provide to CanadaVet a written outline of the dispute and copies of all documents you say evidence or relate to the dispute in your possession (b) give CanadaVet at least 45 days to respond and (c) if required by CanadaVet, participate in any internal review and/or a mediation conducted pursuant to the rules of the International Mediation Association or if there are no such rules or it is unclear which rules apply, as determined by the President of the BVI Law Society.

27. The Loyalty Program is subject to applicable government laws, rules and regulations. Void where prohibited.