Pay by mail: Payments for City of Houston water bills should be mailed to:

City of Houston
Attn: Water Department
PO Box 1562
Houston, TX 77251

Pay by mail (overnight): Customers sending overnight payments will need to use the physical address for the City of Houston water department.

City of Houston
Attn: Water Department
901 Bagby
Houston, TX 77002

Pay by phone: Customers can make phone payments at 1-713-371-1265.

Questions About Your Billing Statement or Account?

The City of Houston water company openly shares all services fees, including returned check fees, service restoration fees and late payment fees on the Service Fees page. Customer service is available at 1-713-371-1400 to answer fee-related questions.

How the Penalty Fees Work

The City of Houston charges a late payment fee on all bill payments not received by the due date. Contact customer service at 1-713-371-1265 to request a payment extension or payment plan. The City of Houston offers aid through the W.A.T.E.R. Fund to customers unable to make payments on-time.

Returned check fee: $24 per returned check or payment.

Service restoration: $30 after service has been disconnected.

Late payment fee: 10% of the past due amount.

I Can’t Make a Payment

The City of Houston offers payment extensions and payment plans for customers who cannot make a payment on-time. It is crucial for customers to call customer service as soon as they know they’ll be unable to make payment on-time to prevent late payment fees.

W.A.T.E.R. Fund: The W.A.T.E.R. Fund is funded through customer contributions. Customers can contact the customer service department for information on the program and an application.

Customers receiving support from the W.A.T.E.R. Fund will receive a $100 credit per month for six months. If the total bill is less than $100, the remaining credit will be applied to future bills. At the end of six months, customers must reapply for additional assistance.

Will They Work With Me to Pay My Bill?

Did the City of Houston Water department work with your to bring your account current? We’d love to hear your personal experience.

Hi Patricia, we deleted your personal information since we don’t think you want it posted in this forum–however, let me direct you to http://www.houstonwaterbills.houstontx.gov which has contact info and a live chat, hopefully someone there can help you get your account #!

i am paperless and you do-not show a phone number for me to talk to customer service, i need that number, also i amk paying 61.00
dollar for water on a fix income in a low class area, some people
say that drainage has something to do with this i have ditches in this area. call me about my paperless bill i need to see just what i am paying for on paper

I would like to request an extention on my water bill. I would need this until the 5th of December please. I feel like my bill is high and I am wondering if maybe I have an undetected leak. This is a single person home. Any help? Thank you

I am very unsatisfied with the water company at this moment.My water has been out for a week and noone seems to care.You really can’t talk to anyone on the phone;and it is a joke to your employees.It is very frustrating and aggravating.How would you like to be out of water for a week.Not to much fun.

I have a SYSTEM SYSTEM that HAS TO BE VACUMED it need it at least (2) times a year, I am a widow living on a fixed income at 63 years old. The cost to vacume these tanks have gone up to $320.00 for a one time service. I have only had it pulled once, last December and I had them stop at a $100.00. But that does not clean out the system and so both tanks have to be cleaned out, I now have gases that I smell from the system coming from my bath room. I need some assistance to pay for this service. Is there a Senior Discount ? or a Special Rate for people in my position ? How can I pay for a service THAT HAS TO BE DONE.Maby the Health Dept has a answer for us, We have to have it done with no money to cover it.Mary

I have been out of town and was not able to mail intime for my payment to be on time. It is due today and thought I would access the online payment so it will be paid on time. However, when I bring up the page it is blank except a blue line across the top and a button @ the bottomm that says TOP. What can I do now?

Please help me. I need an extension on my water bill. My water heater sprung a leak which explains the high amount on my bill. I can’t make the full amount on my bill until my social security check comes on the 3rd of Oct.Please extend my bill until then. I’m diabled and can’t be without water.Thank you in advance.