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HI guys just to let you know we've made a range of further improvements. We've tried to reduce the waste white space in the layout and we've made the text slightly larger so it should be easier to red. We've made the contract as high as possible too but its pure black now so the only way to add cont...

The Help desk is unified so whoever you write to it goes to the same team. Its reskinned to the site you contacted us from though so users who don't know we're all one company get a response from the company they contacted.

Sorry you are having problems. I've not heard about any domains being banned but this could be part of the old Ageod forum and wont be part of the new system. If you have any problems please contact support@matrix games.com The admins are running multiple servers and sites and don't check in regular...

Hi guys we have only just become aware that this system existed on the previous Ageod site and are looking for ways to enable the functionality again. It might take a little while though as its a complicated problem and doesn't have an obvious logical fix as integrating with the existing database is...

The manual is in Spanish too. It was not ready at the time of Gold master and was uploaded today. The link on the Spanish game menu goes to the Spanish version of the manual (or will as soon as the server synchs which should be any time now if it has not already). This game is Digital Express so com...

Hi guys, we're sorry for the late notice but we wanted to do a few additional tests before release. We are going to release the game tomorrow. We're very sorry for the inconvenience and know hos frustrating this is. We meant to let you know sooner but we were just overloaded. Apologies for the delay...

Yes the boxed edition is a collectors edition. You get a full colour manual, personalised disk with your name and serial printed on it, full colour DVD box. You also get to download the game immediately and don't have to wait. Nobody else does this - we are the only people letting you get the best o...

The prices are updated daily but rounded to the closest .99 as it means the prices don't actually change daily and confuse people but do stay very closely in synch and at round numbers people can understand. The exchange rate is set by the banking system. We have no input over it at all despite what...

No there are no customs issues. We've been doing this for years with the payment provider on boxed copies and there are no issues. VAT is very complex but the short story is that the changes were necessary to make everything work as it should, as Ageod does not have geolocation and a store setup for...

Previously the prices were not correctly calculating VAT as it didn't know where you were based when purchasing. Unfortunately the only way the payment provider can correctly calculate the VAT is to collect your shipping address first. However the payment provider does not charge any VAT when you bu...