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About booking a hotel

On this page:

Making a reservation

You can make a reservation for a hotel on KLM.com with our partners Booking.com or Airbnb.

When you book your hotel, simply fill in your destination and travel dates to see a list of available hotels. You can then sort your search results by number of stars, distance, popularity, tariff, or customer rating. Just choose your preferred hotel and fill in your details.

After making your reservation, you will receive a confirmation e-mail with your reservation number and contact information for your hotel. Keep these data for potential future use.

Payment

You usually pay for your stay upon arrival at the hotel. You need a valid credit card to make an online reservation. Your credit card details are used to guarantee your hotel reservation. Some hotels charge a part of the amount before arrival. If you book a special offer, the hotel may collect the full amount in advance.

Your credit card details are sent to us through a secure server, which encrypts all personal and credit card information. KLM will not make any charge to your credit card.

You can find more details about what is included in the room rate in the information on your hotel room. No reservation charges need to be paid. If you have any questions about your payment, please contact the hotel directly. You’ll find the contact details in the confirmation e-mail of your reservation.

Modifying or cancelling a reservation

To make any modifications or to cancel hotel reservations you will need your reservation number. These can be found in your confirmation e-mail. In most cases, hotel reservations can be cancelled up to 24 hours in advance, without charge. The terms and conditions for your hotel reservation determine whether or not you may modify or cancel the reservation. The cancellation conditions can be found in the general terms and conditions in your confirmation e-mail.