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MSE disabled, can't run MBAM

trodat

Posted 09 August 2013 - 05:09 AM

trodat

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Topic Starter

Member

24 posts

The earliest restore point I have is from 01/08/2013. My computer's death occurred in the last week of May. I got it running in the 31st of May. Shouldn't I have several restore points from June and July?

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Buddierdl

Posted 09 August 2013 - 07:32 AM

Do I risk loosing any docs if I do that? My whole life is in this PC...

You shouldn't lose document files. Anything in "My Documents" folder should not be affected. We can also reverse the restore if needed.

The earliest restore point I have is from 01/08/2013. My computer's death occurred in the last week of May. I got it running in the 31st of May. Shouldn't I have several restore points from June and July?

trodat

Posted 09 August 2013 - 08:00 AM

trodat

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Topic Starter

Member

24 posts

What I meant is that the problems I've described have happened since May. Because I got the computer working I've been delaying definitely fixing it untill now. So a 02/08 (that's the 2nd of August, not the 8th of February) restore point shouldn't really help, right?

Anyway, the situation has changed dramatically... for the worse.

A colleague of mine was having trouble with a docx file that was constantly crashing MS Word. Because I am a dumb, dumb person, I tried do help her, and asked her to send me the file so I could check it out. Yes, even though I dont have any AV working... You know, maybe changing to rtf could help or something... Anyway, while I was working the doc the computer crashed (blue screen) and it will not boot anymore.

It's now telling me to "Insert Boot Media in selected Boot device and press a key". And before it gets there the hard drive makes some really strange (and loud) noises.

Posted 09 August 2013 - 09:23 AM

Buddierdl

Posted 09 August 2013 - 09:37 AM

Buddierdl

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Malware Removal

2,524 posts

Sorry about the dates...I guess I was reading them backwards.

Anyway, I don't know if it was related to .docx file, but it sounds to me like your boot drive has failed. I noticed some HD errors showing in your logs, but it looked like they corresponded to your external drive. Do you have a D: drive? Is E: your external drive? Your OS is on C:, right?

We can run chkdsk on the drive from the recovery console to check the drive. If you have data that you need off of the drive, you may want to back it up first (tutorial here).

Insert the Windows XP CD into your CD drive and restart your computer. If you are prompted, select any options required to start (boot) from the CD.

When the text-based part of Setup begins, follow the prompts. Select the repair or recover option by pressing R.

If you have a dual-boot or multiboot system, select the installation that you want to access from the Recovery Console.

Buddierdl

Posted 09 August 2013 - 09:43 AM

Buddierdl

Trusted Helper

Malware Removal

2,524 posts

Sounds to me like your Hard Drive is failing. Also you really need to have at least 15% free space on the C: (12 GB for you). I would back up your data that you don't want to lose and also try to free up at least 12 GB on C:

Then, lets check the drive for errors. Open a command prompt (Start -> Run -> type cmd and press enter) and type chkdsk /r followed by enter and let it run. Then download and run this script to get the report for me.

trodat

Posted 19 August 2013 - 03:23 AM

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Buddierdl

Posted 19 August 2013 - 07:56 AM

Buddierdl

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Malware Removal

2,524 posts

What I think happened was the repair that you tried to do with the CD actually ended up wiping your registry so that a lot of needed entries are missing. We may be able to reinstall the programs that aren't working to restore their registry entries. However, the best way that might work would be a system restore. Do you have an restore points before May 31 that aren't too long ago? Also could you give me a list of the programs that don't work?

trodat

Posted 19 August 2013 - 09:54 AM

Buddierdl

Posted 19 August 2013 - 10:17 AM

Buddierdl

Trusted Helper

Malware Removal

2,524 posts

Let's focus on Outlook first. Does it give any error when you try to start it?

1. Please download the Event Viewer Tool by Vino Rossohttp://images.malwar...om/vino/VEW.exeand save it to your Desktop:2. Right-click VEW.exe and Run AS Administrator3. Under 'Select log to query', select:

* System4. Under 'Select type to list', select:* Error* Warning

Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'Type 20 in the 1 to 20 boxThen click the Run button.Notepad will open with the output log.

Please post the Output log in your next reply then repeat but select Application.