Tuesday, July 17, 2012

Hot Pasta

His menu is down. He looks relaxed, chatting with his
friend. He has done this many times before and does not feel the need to rush. Every
course and step is allowed to unfold naturally, every moment relished. For this
is not a McDonald's– No tray of paper-wrapped mystery meat will be shoved under
his face by some careless teenager. He is paying good money for artfully
prepared food to be served in a thoughtful manner, to dine.

He makes eye contact, as I approach. My body language is soft,
shoulders back, head cocked to the side, my hello gentle. I ask how they are
doing, but don't really care about the response, as that is not the aim of my
question. I am acknowledging your
presence immediately so that I gain your trust for the course of the evening.

He nods in return. Thank
you. Your friendly presence has put me at ease. I'm looking forward to a good
meal.

"May I start you with a cocktail?" It's been a long day hasn't it? Let me fix
that.

"Yes, I'll take a vodka martini with," pauses,
"an olive and an onion." Yes it has been a long day, I shouldn't
have to compromise with my beverage.

The experienced diner. We speak the same language, he and
I; He knows how to ask for what he wants, and I in turn can serve him
flawlessly. Drinks, wine service, setting, clearing, resetting, it all becomes
a seemingly effortless dance. I am allowed to feel, for short time, the
frustrations of my job ebb away.

But we in the service industry are not always charged with the
care of so skilled a guest. I get all kinds, and they all want the same thing
from me: a
stiff drink and a hot plate of pasta. But the inexperienced guest is often
flustered, anxious about how things will proceed. I do my best to weave my
spell, to make them feel safe and satisfied.

I approach my lost-looking fellow, calmly smiling. "How
are–"

"We're not ready yet!" He and his companion look
frayed, pouring over the menu like they are deciphering an ancient manuscript.

"I was just wondering if I could start you off with a
couple beverages?" Now, now there.. (cooing
noises) It's going to be all better once you have a little drinky-poo.

"Do you have any house wine?" HELP I am scared of spending too much money here.

I guide him to the wines by the glass list. "I don't
recognize any of these names.. Ugh, that's fine I guess," he points to the
cheapest glass.

He begins asking questions about every other word of the
menu, clearly unfamiliar with the terminology. I am terrified of ordering something I don't like. I don't understand
any of this crap! Why does the menu have to be so complicated!

I patiently explain the unfamiliar words, try to make the
dishes seem appetizing. Trust me, our
dishes are very popular, you will like them. Try something different.

Mid-explanation he interrupts: "That's not what the
menu says! What are you, NEW?" If I
don't get something to eat soon I'm going to lose my shit.

I take a deep, deep, long breath. The spell is dangerously
close to being undone. "No." I firmly point to the menu and finish my
description.

I leave the table and look around wistfully. Some nights my
section is full of these braying, incompetent diners. Where is he, my confident guest? I'll wonder. Please come and save me from these fools...

1 comment:

you need to come hang out at the bar when my friend Mark come in. Never fails, " I need a wine...Your choice" followed by " what should I eat" to which I respond and he takes my advice. It is almost too good to be true.