FAQ

Where is my order?Please log in and track your order.Can I cancel an order after I made the payment?Of Course but there is a 5% penalty charges

How do I return or exchange an order?See our returns section.

SHIPPING

Can I ship to multiple locations? If you wish to ship to more than one location, you will need to place an order for each individual shipping address. It is not possible at this time to input more than one shipping address per order.

Will my order be delivered to my PO Box if it was shipped FedEx SmartPost?Yes. If your order is shipped FedEx SmartPost, FedEx provides the pickup, processing and transportation of your package; however, final delivery is completed by USPS.

Why do some items take longer to ship? Manufacturer direct items are shipped by the manufacturer. Each manufacturer has agreed to ship within a specified time frame, which varies by manufacturer. The time frame needed to produce and ship the item is listed under the item's picture. Expedited shipping is not available on these items.

What kind of packaging do you use? The type of packaging varies based on the item. We assure you that we take the most careful approach to make sure your items arrive undamaged when shipped from our warehouse.

PRODUCTS

What is a special event item?

Special event items are items in extreme demand, such as championship merchandise.

What is a manufacturer direct item?Manufacturer direct items are items shipped to the customer directly from the designated manufacturer.

How do I care for this item?The best policy is to follow the cleaning directions on the item label.

Does this item have a warranty?Any warranty information will come in the packaging with your item.

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