TalkTalk most complained-about broadband provider

In response, TalkTalk said closure of customer service centres in India had been partially to blame. TalkTalk and BT received the worst customer satisfaction scores in a survey of 12 broadband providers, conducted by Which last year. According to Ofcom, the main sources of grumbles against TalkTalk were faults, service and provision issues. The industry average for complaints about broadband was 18 per 100,000 people, Ofcom said. In the landline market the worst provider was the Post Office, with 24 complaints per 100,000 customers, although many of the issues were attributed to its takeover of Fuel Broadband, which led to problems with service provision and complaints handling.