Duties: Reporting to the Director of Student Advising, the Student Services Project Manager is responsible for managing and developing the Resume Review and Resume Book processes for MBA Students and Alumni. This position oversees a team of 15 - 20 External Resume Reviews who are responsible for providing format and content resume reviews to 800+ first year and 800+ second year MBA students. The Student Services Project Manager is responsible for the hiring, onboarding, training, and management of up to 20 Resume Reviewers (temporary employees hired as 1000 hour or through an outside agency) annually. This position develops and executes training sessions for the Resume Book team, internal staff, and second year MBA Career Fellows hired to assist in the resume review season. The Student Services Project Manager manages all aspects of the review process with the end goal of a timely launch of the resume books to employers.

The Student Services Project Manager serves as the lead point for all matters relating to the resume review and resume book processes. The role collaborates with the internal tech team and external vendor to develop the Resume Book system to be used by key constituents - students, staff, employers and alumni. This position works with the Advisors and Recruiting Relationship Managers to develop the timeline for the review process and book launch. It also works conjunction with the Executive MBA Program to offer training and to keep them informed of the timeline set by MBACM. Lastly, the Student Services Project Manager helps market the Wharton Resume Book package to employers, grants Resume Book access to employers, and communicates purchasing stats to the MBACM team on a continual basis.

Along with the Sr. Associate Director of Operations and Administration, the Student Services Project Manager co-leads the design and execution of the Performance Appraisal Management process aligned with the newly implemented quarterly review process. This includes a formal annual review of the internal and external feedback process created by MBACM (not part Wharton's process), setting of the timeline, communications to the team, and management of the entire process. The Student Services Project Manager co-creates the feedback surveys to be used by staff and external feedback providers, distributes and collects feedback provider forms from all full-time staff, and matches employees with feedback providers (both internal and external to Penn). Lastly, the Student Services Project Manager collects and analyze the feedback results via SurveyMonkey to be given to managers to aid in the overall Annual Performance Appraisal process.

Qualifications: Bachelor's degree and 5-7 years of experience, or equivalent combination of education and experience. A minimum of five years of prior work experience in MBA Career Services or direct industry experience preferred. A strong customer service mentality and client management skills including solid presentation and outstanding inter-personal skills as well as ability to manage multiple tasks. Excellent organizational capabilities, attention to detail, and demonstrated ability to work independently or as part of team in order to support both students and employers. A solid understanding of career development and recruiting process or related areas in either business or in an academic setting. Good knowledge of business and business careers along with strong written and oral communication skills. Highly skilled at using PC-based systems/applications and prior experience with internet based research. Intermediate Microsoft Excel skills desired. Must be flexible and respect confidentiality.

Reference Number: 07-26265

Salary Grade: 027

Employment Type: Exempt

Org: MBA Career Management

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.