Customer First

The relation salesperson-client crossed beyond the borders of the product, reaching a more personal level. From a sociological standpoint, relations between people have evolved at a rampant rate but the time ever-shortening time and the more urgent and diverse needs create voids in this complex process called salesperson – buyer.

The customer service training is one of the most intelligent investments for your company. Providing your employees with “customer-centric” type training, it will result in increased loyalty from your customers, retention of employees, and strengthening of your company’s image.

Who should attend this training: managers and future managers, employees who have direct contact with the customer, supervisors

Benefits: this training is designed to develop participants’ skills and behaviors to provide excellence in customer care.

Here are the most important benefits of this training:

– A better understanding of customer care concept;

– Increase clients satisfaction and retention;

– Socio-emotional development of the employee and, thus, the team;

– Design an action plan for a more effective relationship with customers.

Course objectives:

1

Be aware of the importance of customer service

2

Be able to develop their abilities required in the customer service process

3

Know how to shorten the time needed to service the customers, by developing their listening skills and improving their interrogation techniques

4

Know methods of reducing the number of “call-backs” by improving the capacity to explain clearly the next step in a process