City People: the feuds, the faces and the farcical

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Undercover boss adopts a disturbing disguise
Simon Kossoff, the chief executive of Carluccio’s, admits that he will be
“hiding behind the sofa” tonight when he becomes the latest star of Channel
4’s Undercover Boss series. Given his ambitious expansion plans
both in Britain and overseas — its first American restaurant will open this
year in a suburb of Washington — he says he was keen to expose problems that
could jeopardise that growth.

The programme blurb says that, after scrubbing dishes and being run off his
feet, Kossoff is “shocked to discover branches struggling with chaotic
kitchens, inefficient systems and demotivated staff”,