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For 3 generations we’ve made loyal, life-long customers by offering incredible service and exceptional quality. Order custom with confidence knowing we stand behind every single product we make. If you are not completely satisfied with your purchase, or any part of your experience, just let us know. Below are a few “What ifs” we hear from time to time and how we respond to ensure your satisfaction. Questions? Contact: 800.754.1455 / design@theshadestore.com.

If you receive something that you don’t like, we will do everything possible to rectify the issue. For starters, we will remake or repair the product to your liking. If you simply feel you selected the wrong product or material, we will let you choose something else and give you 50% off the new product. And if all that fails and you’re still unhappy, we will get the product back and issue you a full refund. Bottom line, it is our mission to satisfy each and every customer and we will do whatever is necessary to accomplish that goal.

Measure twice, cut once is a good adage but it isn’t always true. If you find your measurements were slightly off and your treatment isn’t fitting quite right, it may qualify for a free cut down. If it cannot be re-sized we will remake the product in the right size and give you a 50% discount on the replacement.

We stand behind every professional in our network. If they measure incorrectly we will remake the product at no extra charge. If they make an installation error, we will reinstall at no extra charge. Simple.

Simply give us a call and we will help you fix it, repair it or replace it all free of charge. If you used our measure + install services, we will send the professional back as needed, also free of charge.

Swatches Arrive In 3 Days or Less!

All swatch requests are fulfilled within 24 hours and ship priority mail. Our exclusive material collection features 900+ unique looks. Swatches are 6"x 6" so you can get a real sense of the material. Order as many swatches as you need to find the perfect look for your home. Swatches and shipping costs are always FREE. Have questions? Want to know more about material compositions, care instructions or just need a little advice? Call or click: 800.754.1455 / design@theshadestore.com