Director, Account Management

Director, Account Management

About This Job

Location

Here at XO Group, we truly believe in doing work that matters. Through our family of brands—The Knot, The Nest, The Bump, GigMasters, and How He Asked—we inspire, inform, and cheer on our community as they move through life’s most amazing milestones. From the proposal, to creating a home and starting a family together, we’re there for every step of the journey. Our couples and business partners depend on us. They're all in. So are we.

ABOUT THE DIRECTOR, ACCOUNT MANAGEMENT ROLE AND OUR TEAM:

The Director, Account Management is a key leader on XO’s National Strategy & Operations team reporting to the VP, Head of National Strategy & Operations. This person is responsible for managing, coaching and leading a team of Account Managers whose primary focus is ensuring superior client service to our media clients throughout the post sale process. This person independently manages the team to execute and prioritize tasks as well as act as the point of escalation for the team.

RESPONSIBILITIES:

Direct and manage team of Account Managers, responsible for managing all aspects of the campaign lifecycle between launch and and wrap report

You love our users. You deeply understand our users and put them at the center of everything you do. You aim to serve and delight them every day.

You do the right thing. You are respectful and act with the highest integrity. If you see something that isn’t right, you say something.

You debate it. You ask questions to understand a perspective and are comfortable respectfully challenging assumptions. You are not turned off by constructive conflict to get to the right answer.

You own your outcomes. You set clear ambitious goals. You anticipate obstacles, persevere, and are accountable for your commitments.

You make fast decisions. You are an effective and timely communicator. You understand how to collaborate, compromise, and escalate when needed.

You get better every day. You welcome the gift of feedback. You never settle in your quest to grow and develop. By being here, you make our company stronger.

WHAT YOU LOVE ABOUT US:

You’ll hear a lot about culture and perks from other companies, but we like to think of it as the XO way of life. From unlimited vacation and generous parental leave benefits, to free snacks and Thirsty Thursdays, we believe in happiness above all else—in and out of the office.