About the authors

Jon Innes is a consultant who helps companies of all shapes and sizes understand and figure out how to improve the user experience. Prior to becoming an independent consultant, he led user experience teams at SAP and Siebel. He has also worked on consumer products for companies like Intuit and Symantec. Jon is a member of UPA, HFES, and ACM CHI with a graduate degree in human factors psychology from New Mexico State. Jon lives in San Francisco, but has been sighted peering over the shoulders of computer users at companies all over the world.