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Tracking the parcel I'm sending internationally

Just like Sendle’s domestic service, tracking for international parcels is included for free.

There are just a few differences to the process, and we’ve outlined them below:

Tracking visibility

You’ll be able to see the progress of your parcel in your Sendle dashboard, along with any other parcels you’ve booked. It’s all centralised, so you can manage your domestic and international deliveries from the same place.

How to keep your receiver in the loop:

If you provide the receiver’s email address when making your booking, we’ll send them tracking updates on your behalf – an easy way to keep them in the loop.

If you don’t have their email address (or forgot to include it when booking), you can still send them the link to the simplified tracking page: https://try.sendle.com/tracking

Ask them to type in their 6-character alpha-numeric tracking code - e.g. S3NDLE

If tracking hasn’t updated

In some cases, the postal authority for the country you’re sending to may not have full tracking capabilities. This can vary from country to country, but it means that the tracking may not update after it has left Australia.

If your item has not arrived within two business days from the last day of the ETA window, the receiver should:

When speaking to them, they’ll need to refer to thelocal reference number (this will be on the tracking pages) to help them locate the order.

If the routing looks strange

Our international delivery partners will always optimise the route of a parcel to its destination country, even if this sometimes means a few interesting stopovers along the way. In fact, many parcels won’t have a one-way ticket from point Australia to point B, but this doesn’t mean that they aren’t still moved quickly and efficiently.

It’s very common in global logistics, and it’s nothing to worry about. If you’d like to better understand how international routing works, have a look at our routing article.

If you’re worried the parcel is stuck in customs

If you notice that there is a scan event showing that your parcel is ‘Held in Customs’, and the receiver hasn’t been contacted by the relevant customs agency for seven business days after that scanning event appeared, your receiver should contact them directly to inquire about its status, using the local reference number.