Sprint Nextel Corporate Office

Sprint Nextel Corporation, or more commonly referred to as Sprint, is a telecommunications company which mainly offers wireless services to customers in the US, Puerto Rico and in the US Virgin Islands. It is currently the number three wireless carrier in the US, behind AT&T and Verizon, based on the number of subscribers that it has. The company offers wireless services under several brands including Sprint, Virgin Mobile, payLo, Assurance Wireless, and Boost Mobile.

Sprint Nextel Corporate Office Comments

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CHELL January 03 2013MY SCREEN ON MY PHONE HAD RECENTLY JUST WENT BLANK WITHOUT ANY REASON. I TOOK MY PHONE TO A LOCAL SPRINT REPAIR STORE TO HAVE FIXED, BECAUSE MY PORTS ON THE PHONE THAT CHARGED MY PHONE WAS BENT THEY DECIDED THAT THEY COULDNT LOOK AT MY PHONE..WHY???? IDK.. I THEN CALLED CUSTOMER SERVICE TO GET SOMETHING RESOLVED.. AFTER EXPLAINING TO CUS SERVICE THE SITUATION I WAS THEN PROMSED A CREDIT OF 100.00 FOR THE REPLACEMENT SINCE I WAS GIVEN A RUN AROUND AND IT WOULD APPEAR WITHIN 72 HOURS TO MY ACCOUNT.. PLEASE KEEP IN MIND THAT I HAVE BEEN WITH SPRINT FOR 7 YEARS AND HAVE NEVER HAD TO FILE A CLAIM WITH ASSURION. AFTER WAITING THE 72 HOURS I THEN CHECKED MY ACCOUNT FOR THE CREDIT WHICH WASNT PLACED AND HAD TO CALL SPRINT ONCE AGAIN ON MY TIME.. I REQUESTED A SUPERVISOR THIS TIME THINKING THAT THE ISSUE WOULD BE RESOLVED.. NOT!!!!!!!! THE SUPERVISOR WAS THE MOST CONDECENDING, RUDE, PERSON I HAVE EVER SPOKE WITH IN A COMPANY!!!!! HE NOT ONLY MADE IT SEEM LIKE I WAS LYING BUT TOLD ME THAT IF I ESCALATED MY PROBLEM BEYOND HIM THAT I WOULD NOT RECEIVE THE 50 DOLLAR CREDIT THAT HE WAS GOING TO CREDIT MY ACCT FOR...HE THEN HAD THE NERVE TO ASK ME IF I WAS SATISFIED.. REALLY!!!! SATISFIED!!! I ASKED HIM WHAT HUMAN BEING WOULD BE SATISFIED WITH GETTING HALF OF WHAT THEY WERE PROMISED... I DONT LIKE THE WAY THAT HIS ATTITUDE MADE ME FEEL LIKE HE WAS THREATENING ME.. THE CUSTOMER SERVICE REPS ALWAYS WANT TO END THEIR CALLS WITH THANK YOU FOR BEING A VALUED CUSTOMER BUT HAVE A WAY WITH MAKING YOU FEEL LIKE CRAP!!!!! I HAVE HAD 4 LINES WITH SPRINT AND THEY HAVE RECEIVED THOUSANDS OF DOLLARS FROM ME BUT I WILL NOT BE RENEWING MY CONTRACT WITH THEM ONCE MINES EXPIRE...

Rachel January 05 2013Had issues with my husbands phone for almost a year. Had called and spoke with several reps and they did send a refurb phone but the phone had dust and crap under the screen. now his touch screen stopped working. called customer service and of course got NO WHERE. was promised by tech support that we could go into the store and get a free refurb and SD card since the SD card was fried to and nothing was done. The managers were telling me lies and wouldn't help. The insurance is a joke - why pay $100 for insurance when I only paid $50 for my phone to only get a refurb phone???? No one from this company will help us and I can't wait to get my income tax money to CANCEL this stupid contract and NEVER NEVER NEVER NEVER go back to this service. the reps told the supervisor lies about what was wrong with my phone and they will never get another dime of my money.

De Marciniak February 02 2013I moved several times and my last move was within 9- acres of cornfield and they were deactivating the Nextel towers. Sprint did not have coverage in the area either. I called Sprint and after nearly 12 years of service, they would not provide a booster. In order to use my phone I would have had to leave my home and drive several blocks to to get signal. I spoke to two customer service reps and both said they would send a box for my to return the phone and they would credit me for what I was billed and unable to use. AT NO TIME was I ever told there would be an early cancelation fee. I had no serve - that's why I had to get a new phone. Anyway, I went to collections and Sprint NEVER honored their promise. I will never recommend Sprint to anyone. I liked Nextel, I always received kind and prompt serve. Sprint was a Great Disappointment.

Lenny Hutter March 22 2013I have been a customer for years and I am getting a run around please check notes in account HELP ! 609-517-5985

Joanne Feliciano April 09 2013It will take me 2 months to list the ISSUES I HAVE HAD WITH YOUR INCOMPETENT CUSTOMER SERVICE STAFF
I have to call 5-10 EACH time I have an issue with my phone to get a competent CUSTOMER SERVICE REP
Then I get a SURVEY call which I respond to BUT NOTHING IS DONE ABOUT IT
I need A PHYSICAL HUMAN BEING TO CALL ME PERSONALLY TO RESOLVE MY ISSUES - 917 684 7600/ 917 405 0217

bernice.suphal April 23 2013I have been a customer with Sprint close to 15+years with no interruption in break of cellular service since i became a customer. However over the last several years Sprint changes the contract by taking out the second phone line that is free and charging for it separately so employee discount is not applie, services- getting rid of Sprint picture mail and other service including not upgrading softwares on phone so you are forced to either drop the line or purchase another phone,. More worst is the service is entirely unreliable since I have an unlimited data plan for over 7 years-- the recent Hurricane Sandy in October 2012 knocked out towers that have not yet been fixed six months later.--I keep being told that Sprint will credit you accordingly once all open tickets are closed and they can better assess the situation for credits since Decemeber 2012- Service ranges from no internet, texting and drop calls or no phone service at in the damaged storm areas but expands to even outside of these zones. I have to go to work and use their wifi for service! This a crying shame when I am paying the highest dollar amount for 3 but now 2 phone lines with an unlimited data plan. Perhaps a class action suit for faulty (shady) business practices are in order.