When Will I Receive My Coolers?

We received some questions through Tiny Treasures Milk Bank recently regarding the shipment of coolers and wanted to provide an update.

To effectively manage the supply and demand for Prolacta’s neonatal nutritional products, we only accept milk donations to meet the current and foreseeable needs of our hospital NICU partners.

From time to time, new donor applications are put on hold when the generous supply from our existing donor base is sufficient to meet the current need. Similarly, we also monitor and stop the distribution of coolers to our existing donors when necessary to manage the flow of incoming donations.

Cooler orders are generally processed within 7-10 business days. However, because the number of orders we receive varies from week to week – and because of the occasional need to stop cooler shipments – the processing time may vary.

The donor milk we receive is formulated into 10 different neonatal nutritional formulations. It is important for us to monitor our supply closely to ensure we are providing hospitals with the appropriate supply for their NICU needs.

Hospitals choose Prolacta’s neonatal nutritional products for the assurance that they are receiving the safest standardized donor milk products – processed in a large-scale, centralized, pharmaceutical-grade facility under the strictest quality and safety guidelines to protect the health and well-being of their most fragile patients.

We value all of our donors and interested applicants, and we thank you for your understanding about our donation and cooler shipment policies as we continue to provide the safest products to our hospital partners and the premature infants in their care.

If you have any further questions about our donation and cooler policies, we invite you to contact us directly at (855) 348-5192.