BlueBay Grand Esmeralda

5 Nights
with Air
from
$629calculating price...
– All-Inclusive
Hotel with Air Best Rate Guaranteed
The dates you have selected are not available.

InfoCustomer ReviewsQuestions & Answers

Warm, frothy water spills over and around you. You're stretched out in a
private Jacuzzi, on the terrace of your suite,
...
More
Warm, frothy water spills over and around you. You're stretched out in a
private Jacuzzi, on the terrace of your suite, at the all inclusive Blue Bay
Grand Esmeralda on the Mayan Riviera. Just 10 minutes from Playa del Carmen,
this award-winning resort is the perfect escape from everyday cares. It's also
a great base for exploring Mexico's Yucatan Peninsula.
Less

"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch

570 out of 791 (72%) customers would recommend this product to a friend.Read All Reviews

Customer Rating

Value

4.1

Service

4.0

Beaches & Pools

3.5

Dining Options

3.9

Room Comfort

3.8

"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch

570 out of 791 (72%) customers would recommend this product to a friend.

All Customer Reviews

Loading...1-4 of 674 reviews. Sort by

August 31, 2019

Greatttt Resort , worth the $$

You can tell the staff all throughout the resort care about your stay and are open to any questions you have. Beach /pool entertainment is AWESOME too they have something to do every single day and staff is super friendly too.

BlueBay Grand Esmeralda met my expectations as far as my experience with All-inclusive resorts. My 4 palms rating for the service was due to having to wait until 4 or 5 pm on more than 2 occasions for my room to be cleaned! The beach had way too much seaweed for me and the pool tile grout and tiles need renovation. I observed Several people and also experienced cuts and bloody scrapes from rubbing against the tiles inside the pool and sitting on the edge of pool.

Bluebay was a overall a great experience. There are a ton of different food options and venues. You have to make reservations for dinner - the French restaurant was the best for sure. The main buffet was really good as well so do not worry if you do not setup reservations every night. Different days of the week they serve fresh coconut water or pineapple by the pool and you can add any liquor you want. There are always activities by the pool so make sure to keep track. Some of the booze was hit or miss at some of the bars so just move to another and find a better bartender. Tipping was hit or miss, genuine service I tipped but some employees would outright ask which was a tip turn off. Sit in the same area everyday and at lunch and breakfast to have the same server to take care of later. Make sure to lock your valuables in the room safe, my credit card number was stolen and fraud purchases in pesos was attempted, pretty sure it was the cleaning staff which is sad cause I tipped them. The seaweed is bad, but it’s probably a human tragedy anyway and the hotel goes to great lengths to clean it up.

Ask questions. Share answers. Get advice.
What's the best excursion? How much should you tip?
Ask a question about BlueBay Grand Esmeralda or help someone else answer theirs.

Can you answer these questions?

58 questions, 413 answers.

transportation from airport to hotel11 answers

What is an inexpensive safe way to get to and from the airport?

8 years, 104 months ago

sip

We offer round trip airport transfers provided by Olympus Tours to all of resorts in the Cancun/Riviera Maya area. For the Blue Bay Grand Esmeralda transfers are $50.00 per person round trip for shared transfers, or private transfers are available for $187.50 for 1-5 passengers. This rate is subject to change based on the resort and distance from the airport.

KateCC

I used to ride the Depalm tours, but now I take a taxi. No waiting, for others to load on the bus, check in time goes quicker because you don't have the lines. I think the price is $21. And if there are more than two couples staying at the same place you can split it.

beckybnott

Definitely get hotel transfers in advance!! We went to Cancun once without transfers, thinking we would just get a taxi and go cheap. They charge a fortune at airport and you have no option but to pay high and Riveria maya is farther so would be even more expensive!!

judyb

I recommend getting the transport option from Cheap Caribbean. Taxis are expensive and there are a lot of shady "drivers" that will swarm you when you get out of customs that are notorious for ripping of folks. Stick with Olympus Tours transfers through CC It is reliable, safe and reasonably priced.

CinATL

We booked ours through the Cancun airport website. We ended up taking Cancun Express and booking a private van online. They were on time, clean and fast with A/C.

ATLChris

We used Olympus tours, not sure if it is considered a good price but we paid $100 round trip per person. They were waiting for us, loaded our luggage, and set up the return time based on our flight schedule. Look for their orange shirts when you leave the airport-you can be sure they will be at the front of your hotel lobby at time promised.

gidge

We used the transportation service thru CheapCaribbean. The airport is crazy with scammers. Be taken care of by your hired travel dudes. Very nice. Tehy take care of you and make you feel like you are not a 1st timer....

crs246

We used USA Transfers, and got a private van to and from the airport to our resort near Playa for 80.00 both ways, or 40.00 each way.
It was by far the cheapest private transfer, and the company is well rated on tripadvisor.

ZRX1200

Olympus Tour transportation was included in my Cheap Caribbean vacation. They are exceptional--just look for the orange shirts.

Midnightrider

That's all included in the vacation package.

Mastero

We used the service provided by Olympus Tours. I highly recommend using them. The staff is very helpful and professional. I believe it was $60 US round trip per person when we booked our trip. I would also recommend using Olympus for all other tour arrangements.

wanderingwoman

Are the restaurants in The BlueBay Grand Esmeralda Resort air conditioned???11 answers

8 years, 104 months ago

Wink58

BlueBay Grand Esmeralda had both open air and air conditioned restaurants.

KateCC

No every thing is open air.

TIKIHUT

Several of the restaurants are air conditioned ( the main dinner restaurants near the lobby), although the beachside restaurants and several other s are not. The main bar (the Sports Bar) is open air and not air conditioned.

CinATL

Yes, but they can still get very warm. The French, Mexican and Italian restaurants are well air conditioned. The Steakhouse and Seafood are but with the high ceilings and the open entranceway it gets warm inside.

ATLChris

The Steak and The Seafood are not. They sit on the beach and most of the time the breeze is more than enough to keep things comfortable. The other locations are air conditioned.

MrRogers

Yes. The steak house was open to the ocean but did not bother us for the heat. Its all good.

crs246

Three of them have A/C.

KMWM

Yes, main resturant is ( you use it for brekfeast, lunch and dinner). 2 smaller restaurants (You can use those for breakfast nd lunch)are not, but there is a nice breeze from the ocean and fans are working. Steakhouse and seafood is not airconditioned, Mexican and French is.We did not try any other ones. I believe Oriental is outside as well, so no A/C.

silvia2308

The italian and the french restaurants are. The Asian, steak, and seafood are not.

awheeler

The main buffet and the mexican, french and italian are

Kimmel637

YES!

wanderingwoman

What if your family has 3 children. The oldest is 12.7 answers

I see the rooms are for a max of 4 people. What do you do with the extra child? Our kids are ages - 6, 11, and 12.

8 years, 103 months ago

vicki

If you are looking to stay at this resort, since they do not allow 5 people in the room, you would need to book 2 rooms, with one adult in each room. There are some resorts in the Riviera Maya that will allow 5 people in a room. Please use the gold "Create Your Own Vacation" box on our web site to find hotels which will best meet your needs. Please make sure to enter all guests ages to receive the most accurate information.

KristinCC

you would need two rooms or a suite

rebmik

Some resorts have what they call a family room, which will allow up to five people, 2 adults and three children under 12

julie57

This is an adult only resort..or was anyway.

Auntlulu

Any child over the age of 12 is considered an adult otherwise they can stay with you in your room

Irishshadow

You can sleep 2 in one bed or ask the hotel for assistance.

Mastero

We asked for and received a rollaway bed at no charge.

PerkinsFamily

What are the water and land sports that are included ?9 answers

8 years, 103 months ago

Paco

Included in the all-inclusive package at this resort are: access to all pools, access to the state-of-the-art gym, tennis courts, volleyball courts, ping pong and billiards table, and kayaking. Other sports, such as jet skiing, water skiing, etc, are available nearby for an additional cost.

KristinCC

There are kayaks you can use.

TIKIHUT

All inclusive at the hotel but if you want let us say jet skies you have to pay extra.

Irishshadow

None that we were aware of. Beach a little rocky not too far from shore.

gidge

No water items included except water volleyball in the pool. Lots of parasailing going on $$$.. They had some land vlleyball and daily events to participate in. Nothing I choose to do but they tried to recruit me.

crs246

Canoeing, volleyball, botchieball, not sure what else

Jeddai

They have kayaks and a catamaran that are free of charge to use. They have extensive list of poolside activities both directed and undirected (water aerobics, salsa dance lessons, golf contests, water polo, volleyball tournaments, etc.) also free.

PerkinsFamily

On the website, it says that kayaks and things like that are included- we didn't see any of that while we were there. Not sure if this was due to the "off season" but there was nothing that we could use for free in the water.

Guppyloves

Multiple, the few I observed were water polo, water aerobics and volleyball

Sam400

how many miles are you from the airport , how long does it take.11 answers

8 years, 103 months ago

jean[e

It about a 30min bus / van ride from the airport.

KTownK

BlueBay Grand Esmeralda is located 22 miles away from Cancun International Airport (CUN). Approximate driving time to the is 45 minutes.

KellyCC

It took about 40 minutes to get from airport to hotel. We went with Olympus tours to take us back and forth from airport to resort. Time before we didn't purchase roundtrip transfers and airport taxis and transportation was very expensive so definitely get the transfers ahead of time!!

judyb

It takes about 30-45 min

amriep

takes 30 minutes if you drive straight there. however; if you use the Olympus bus, then you have to drop other ppl off at their resorts and this takes time. it took us about 1 hour to 1 15 mins to get there from airport.

alisha

You are about 25 miles away. With private car service you would be there in 25min. But if you use a transfer service it could take up to an hour and a half. The tranfers stop at other resorts, the resorts along the riviera maya can take 10-15mins to access from the main road.

rebmik

Don't know the exact mileage, but the ride took about half an hour. The resort is south of the airport, about 10 minutes from Playa del Carmen.

CinATL

????About 35 minute travel time from Cancun airport.

gidge

Well that all depends on Olympus Tours. If you purchase round trip airport transfers this is one of the companies CheapCaribbean uses. The resort is about 42 minutes from the airport. Depending on the level of organization at the airport on that particular day..it could take you as little as 10 minutes to be in a van and on your way or like last year when I was there they took almost 90 minutes to sort things out and get folks on their way. Remember while in Mexico nothing happens quickly. That is part of the charm in going there to relax.

MrRogers

20 minutes or so.

crs246

We opted not to book a ride from cheapcaribbean (drive to the resort) and took a taxi from the airport. It was priced better: for 4 of us $90.00 one way and $50.00 other way. (Througha websire it would $200.00 all togeter). Also it is faster, it is only 4 of you in the car so the driver does not stop at every resort and goes directly to yours. It takes 30-40 min from Cancun airport.

silvia2308

How much should I plan on tipping my pool/beach side servers at Blue Bay Grand Esmeralda for drinks?11 answers

8 years, 103 months ago

smack

Most people did not tip. But $1US per tray full of drinks seemed to happen once in a while.

KTownK

Just bring American dollars with you. They love them. We gave them a dollar everytime they came back and they kept on coming, pretty regularly.

Tiggerburg

Taxes and gratuities are included in the All-Inclusive Plan and will not be expected! However if you feel the need, having a few $1 bills handy would be good.

KellyCC

Gratuities are included with your all-inclusive package, so it is not necessary to tip, but it definitely doesn't hurt to give the servers a couple dollars when they bring you drinks poolside and on the beach. A dollar per drink would be totally acceptable.

JenCC

I generally tipped a dollar per round of drinks delivered, and they seemed happy with that. I did wish that I had brought more singles with me --- it was a bit embarrassing having to get change from the servers before I could tips them, but $20 for a tip was out of the question!

CinATL

It really depends on how much you drink. If you partake a lot, $10 every day or so will be very appreciated.

Auntlulu

Tipping is optional and we did not see a lot of it! We chose to tip because it appeared everyone was very hard working. A friend suggested we bring a lot of singles and 5 dollar bills and it was a great suggestion as the bartenders appreciated recieving a buck now and then. We chose to tip a couple dollars at lunch and 5 for dinner. Most people were not tipping. We enjoyed our meals and the attentiveness of the servers so it only seemed right to tip.

People do not tip much at all. Mostly nothing. We did give like $2.00 tips once in while, in the restaurants that you make a reservations for we gave $5.00 tips.

silvia2308

We planned on spending a full day at the pool and the server was quite nice. I gave her $1 on the first round of drinks and then the rain storm came in so all was done at the pool. You can also go to the open bars and order your own drinks. Try making a rum and coke float buy adding some of the free ice cream ;)

wanderingwoman

How many restaurants are there within the resort?11 answers

would there be enough variety that we wouldn't have to leave the resort to find other types of food?

8 years, 103 months ago

DD

There are speciality restaurants on the resort - Steakhouse, Seafood, French, Italian, Mexican. Plus a dinner buffet with different food every night. 2 lunch and breakfast buffets everyday too. No need to leave the resort.

Gdub222

Yes, there is enough of a variety of food. Although it is fun to enjoy Island Restaurants if only for a couple of nights.. Get out and see the sights of the night life.

beckybnott

This resort has 9 bars and lounges plus 4 restaurants offering a variety of foods to choose from. Resorts in Mexico and the Caribbean are made to be self-sufficient so there should be no need for you to leave to find food.

JenCC

They have a mexican, seafood, french, italian, oriental, steak and buffet restaurants. You will need to make reservations at all these restaurants except the buffet one. They are spread out through out the resort and will need to do some walking or wait for extended golf carts to take you to some of these restaurants. We really liked all the food here.

judyb

Yes, there is lots of variety!

amriep

There is a hugh variety. Two buffets with everything. And 5 restaurant choices. Steakhouse, seafood, mexican, italian, asian

rebmik

We were very satisfied with the food choices. The buffets were good and we did try all available options: seafood restaurant, oriental night, steak house, french, mexican and italian. All were good, just be sure you book your reservations early in the am.

gidge

7 days and we doubled up in one resuarant twice. So 6......

crs246

Yes, for sure. They have a great buffet for breakfast and lunch everyday with tons of food on it, and then also a dinner buffet that is amazing. Then each night they have a different themed dinner with amazing food and outdoor seating. It is great. There is tons of variety and I guarantee you will find lots of things to enjoy!

SDALE

There are six. I don't think that you would need to leave the resort for food.

KMWM

There is a buffet running all three meals with a large variety. Additionally, IF you get your reservations in there is Italian, Seafood, Steak, Mexican, Oriental and French. These are great!

needabreak

Mini Bar?11 answers

I'm confused about this mini bar thing. Most hotels charge for this service, but it's unclear if this is included. Caribbean Jim's Corner makes me think it might be? Anyone know for sure?

8 years, 102 months ago

traveltime

Everything in the mini bar was included to the best of our knowledge. We drank the sodas, water and beers and were never charged anything. They refilled them daily.

Crackof

Included! They restock with soda, water and 4 beers each day :-)

amriep

My friend... you will love the mini bar. it is included in the all inclusive deal. The fridge is well stocked with XX beer, variety of soda's, water etc. There is also liquor in the room of plenty. I thought access might be an issue... not at all!

Tiffdanny

I just returned from San Souci last Thursday. The minibar is included and you have a form to fill out every day to request particular items in the fridge.

livi360

The Riu Yucatan does not charge extra for this. When a bottle emptys, they replace it. No charge!

rogerfrommass

The mini bar is totally free.......it was awesome and it is also filled each and every day. We never ran out, my husband was in heaven. It's really shocking that it's free, but you really don't spend too much time in your room, there are too many bars and other things to do. All drinks are free at bars, restaurants and etc. at this hotel. Awesome place, you won't be dissappointed.

CindyIndy

Your minibar is included. You will have beer, soda and water

rebmik

The mini bar IS included -- it is part of your "all inclusive" charge... However, the selection in the minibar is limited to beer, Coke, Diet Coke, Mineral Water. I drink wine rather than beer, so just brought back extra glasses from the bar and kept them in the fridge... I noticed other folks brought big thermos cups to the bar and the bartenders had no issues with filling them with whatever. I will be better prepared for next time.

CinATL

There was no additonal charge. Our maid kept our stocked with bottled water, pop, and beer.

gidge

The Mini Bar's are complementary. They come by every day to restock.
Unfortunately sometimes at 7:30am.

MrRogers

Included, but what you get is 6 cans of pop, water and 4 beers. They refill it only once per day. No Liquor.....

crs246

Can anyone tell me about the Emerald "swim up" package?11 answers

Thinking of booking the "Emerald" swim up deluxe package. I'm not sure if it's worth it and don't know what "swim up" actually means as far as the room goes. Can anyone tell me? thanks

8 years, 102 months ago

happygirl

I just came home from this hotel. It is lovely overall, service is great, hotel itself not so great. The rooms have alot to be desired. The food is good, but I suggest only eating dinner in the restaurants, the buffet is not very good.
I have been there 4 times and have never heard of a swim up package. There is a fabulous swim up bar, but not sure why you would need a special package since this is an all inclusive resort.
If you want a pleasant vacation, relaxing and no fuss this is the place to go.

Auntlulu

No i can not

Irishshadow

I was just there, RivMaya. It did not swim up. It was just a mini pool connecting some rooms. Very lame. No swim up pools are there. No swim up bar.

crs246

There is a little pool in front of some of the rooms. Think lap pool size. I personally wouldn't recommend it . We never saw anyone in those pools at any point of the day.

KMWM

The benefit of a swim up room is that you are closer to the main pool and to the beach. Its pretty much like you have your own lap pool but you do share it with other guests that are next to you on the same floor. i think that packapge is mainly good for a group that way you all can have that pool to yourselves

awheeler

I did not book a swim up. However the swim up room has a pool that connects to your patio and the patio of every other swim up room at that building (not very private)

Kimmel637

We just got back from this resort and thought about doing the swim up idea... For the money I didn't think it was worth it. Its a small pool connected to 5 other rooms at the resort. Its maybe 4 foot deep and maybe 6 or 7 feet across. We spent most of our time at the pool the other thing that sucks too is all the water including the swim up room pool is closed by 7 when they treat it with chemicals at night. Save yourself the money...

Lambing0612

Just got back 3 days ago with the swim up suite and it's not a view of the ocean(none of them are) but they are really close to the beach and pool... You get alcohol bottles in your room but it's free anywhere on the resort and it's a pretty big suite with 2 bathrooms and plenty of towels for the beach and the side we were on didn't have any sun but for a couple hours and was blocked by the balconies of the other rooms, so we just went to the pool most of the time... If we did want to swim it was late and the water was warm but it was a lil windy so it made it a little cold.. I would hav liked a room on the top floor to see the sunset and beach.... In the swim up, you share a patio with 2-3 suites and it's a maybe 4 ft deep pool that goes about 7 foot away from the room and wraps the building you are in... Its worth it depending on how much disposable income you have and how much extra it costs...

Jeddai

We thought about doing the same thing. I'm glad we didn't do that after seeing the swim up rooms. Basically there's a small pool infront of about 5 rooms... and you basically just walk out to that shared pool. When we first read it, I was thinking it meant to swim out to the big pool at the resort, but it doesn't. I wish I had a good picture of it to post for you. Stick to ocean front - can't be beat!

psusnoflk

It seems the resort is trying to sell the swim up rooms as time share option. They look nice but I personally wouldn't like one as there really isn't any privacy. The pools are shared and overlook the pathways.

wanderingwoman

They have "private" pools, which are very small and "shared" with a few other rooms. I didn't get one of these rooms but I heard the water was hot, and I never once saw anybody swimming in the swim-up pools. I'd say save your money and upgrade to the VIP package which gives you a more comprehensive mini-bar in the room and some other benefits.

oneluckygirl

It's not worth the $$$. The swim up package includes having water / pool at your room, however, they all face the walkways and so, you're not really in any situation with privacy.

Waldo42

The swim up rooms are first floor rooms with a moot instead of a patio. Wife and I just returned and will up-grade to Emerald next time to have our own swimming pool instead of a patio! You will enjoy and it is great if you have kids that like to swim as you can control them.

Nerfbar

do you have joining rooms10 answers

do you also have joining rooms at the resort

8 years, 101 months ago

Rett

yes, our room had an adjoining room

Snorker

We had 2 suites one for our children and one for us side by side but not joining

Irishshadow

no

jmr1125

Yes

hppytrvlr1

yes, there are joining rooms.

spiker

Yes they do with garden view.

diverjohn1941

Yes they do.

Redgem

They do have joining rooms. I could tell that our room joined to the one next door.

JoyfulSandy

Yes, you can get a joining room but you may not want one if you are in need of "privacy". Sound travels.........

TruthJoyandLove

They do and we used 'em.

PerkinsFamily

Is there a kids club at Bluebay for day activities and babysitting?11 answers

8 years, 101 months ago

Mike

BlueBay Grand Esmeralda offers a Kid's Club for children ages 2-12, which includes supervised activities, a daily program of activities, and use of the children's pool/playground. Babysitting services are available, but are not included in the all-inclusive price, and are an additional charge.

KristinCC

Yes. We did not have children with us so I'm sorry I can't give you more info.

gidge

yes! there are daily activities planned out for kids of virtually all ages.

LatinAmericaTraveler

I saw a kids club. Did not use it. They had some beach parties and had things for kids to do. Looked ok.

crs246

Yes

KMWM

yes, I dont have any kids but as I was walking around the resort I saw the kids club, they have activities,shows and more..

maritalabella

Yes they have a kids club on property.

needabreak

Yes there is a kids club in the resort. (I do not have kids so I can not tell the value of it). A lot of kids enjoy themselves in the pool area.

silvia2308

Yes there is.

awheeler

Yes, there is a kids' club with organized activities for the children and they do have babysitting services.

Vacationgal

There is a kids club with a lot of activities. although I went with teens, I saw kids taken the shuttle to go to the club and seems like they enjoy it.

jennypc

best time to travel to Cancun?11 answers

what is the best time to travel to the Caribbean/ Cancun/Playa Del Carmen? Specifically, with hurricane season.

8 years, 101 months ago

Andi

Right now is the best time to travel! We just came back last week. It was perfectly 90 degrees every day. We didn't see any rain. Nice breeze from the ocean! We also heard a staff member say that "this is winter here, summer gets hot!" 90 was hot enough for us. Have a great time if you go!

Bump

We just traveled May 3rd through May 10th and we were told by many there that is was the best week to travel as the place was not crowded. The weather was 90-94 and sunny every day except for 10 minutes in the morning our first day!

ihml1

June through September begins the rainy season in Cancun. In addition the hurricane track is active at that time. Any other time will normally bring you 80 to 85 degree temps and usually there is a fair breeze to go along with that..that will keep things quite pleasant.

MrRogers

I would say May.

KMWM

June - before hurricane season really gets started but it is the down season and there are not alot of crowds. It was perfect.

karolnnalabama

Not too sure since hurricane season runs most of the summer and into the fall! We went in mid June and it either rained or was overcast the entire time we were there except for one day. We still enjoyed ourselves but a tan would have been nice!

FloridaGirl22

We stayed 9/9/2011 through 9/15/2011 and the weather was humid to put it mildly. It rained several times while we were there. The downpours did not hamper our stay in any way though. It was fun to watch the clouds roll in and then experience the thunder and lightning shows.

wanderingwoman

I don't know that it was the best time, but the end of September begins "off-season." We didn't wait anywhere, we had plenty of space in the pool, they hadn't started cutting back on their staff and everyone seemed friendly. The weather was mid 90's, with a chance of rain every day. It was a tropical rain, where 20 min. max and it was done for the day.

hostetle

Early January is chilly sometimes....but by the end of the month and February...it gets HOT! January and February are the end of Winter, and have lass rain....but it is still in the 80's during the day with the least humidity. After that....Hot and Humid and rain!

Lipstick1974

Went went in mid September and it was beautiful

NEWTRAVELERS

The first time we went was mid May and it was FANTASTIC!! We recently went, Oct. 7, which is considered OFF season so it truly wasn't as nice.

Everheart

how's the beach11 answers

is the water crystal clear, and is it rough?

8 years, 100 months ago

ms raw

The beach isn't very appealing at all. The water is brown and rough.

Vacationgal

The left side of the beach is nice and clear for swimming. The right side of the beach does not appear as clear since that is where they launch the jetskis and boats.

MariaCC

The water is not as clear as you may expect from picture of the area. we stayed 9 day and 6 of them the water was very clear the others it was a bit murky with seaweed. It is not rough at all. It is also very shallow only up to may waiste about 50ft from shore. Playa Del Carmens beach is very clear, very blue and deeper (also rougher) and you can get there by taxi or the $5 shuttle the hotel offers.

Kimmel637

water is grayish brown.... not the BEAUTIFUL water you would expect.... I think it's in more of a bay area.. But there are some beautiful spots, not too far from the hotel. Walking distance!

wilkinsongirls

The beach... It wasn't bad and yes the water was clear. However it was very shallow and from place to place there were rocks and mossy stuff.

Lambing0612

The water, although very warm, was not crystal clear. This was never a problem, however, as the pools were amazing!

Audgy

The water is not clear at all! It is brown and murky.

rayna

The beach was really bad. Do not stay here if you want a nice beach and swimming area.
There was alot of seaweed on the beach (they clean it up regularly), but it was also in the water, with only a few clear places to swim.

ZRX1200

The water was very calm in front of the hotel, but it is not the beautiful clear Caribbean water you might expect. There had been storms while were were there so I'm sure it was a bit more churned up then usual - We did see some men raking up seaweed one day, but people were out there swimming. There are lifeguards on duty.

Karengirl

It is absolutely lovely. There are rough areas (surf is high and rocky) but most is swim-able and there are gorgeous inlet areas. You will not be disappointed. It looks like a postcard.

Mayanconnie

absolutely stunning! It is rocky at the Tulum resort, but perfect at Akumal. It is not rough and it is crystal clear and warm.

LoveTraveling

Can you buy cigars on the property?11 answers

8 years, 100 months ago

Ramal

yes they have a table set up near the pool bar with a whole lot of choices. even cubans.

MECAVANAGH

Yes, they do sell cigars in the shop area.

MariaCC

You can, but there is a nice shop right across the street that has a huge cigar section. Cubans and Jamaicans.

PRJukebox

Yes they have them in the gift shop. Vendors also come on sat. night and one sold cigars. You can also take the shuttle to Playa Del Carmen for $5 and there are many options along 5th ave.

Kimmel637

Yes, but ANYTHING purchased on the property is more pricey! You can get a variety.. including Cuban!

wilkinsongirls

Yes, the gift shop on site sells all kinds of tabacco

Lambing0612

Yes. Small store on site

needthebeach

Yes! In the gift shop.

ZMarie

Yes

MelMG

yes

LoveTraveling

Yes you can. They have some in the store and on Saturday night they have a flee amrket set up where a guy sells what he says are Cubans. There is also a fellow there rolling cigars. All of the cigars were extremely expensive. Buy some at home and take them with you.

Redgem

Are the rooms air conditioned?11 answers

Im hearing some buildings do not have a/c.

8 years, 99 months ago

dl

They do have A/C and if you ask nicely, they will bring you a can of RAID for the mosquitos let in by the staff leaving the door open while they clean......Or the gap under the door large enough for a LIZARD to get in!

BigDaddy76016

No. Your room key activates the fan, air conditioner, lights and fridge. Once you leave the room, everything shuts down so you enter a boiling hot room, and can't even get a cold beverage out of the fridge.

MaggieT

Our room did have a/c, and it was definitely necessary, even thought it was rainy.

greattan

Yes, all room categories are equipped with air conditioning.

MariaCC

Yes, ours was.

hellmanns

Our room had great AC, but we had an upgraded room. I heard that you have to leave a room key in the other rooms in order to have the AC on which isn't too big of a problem if you just ask for a second key.

FloridaGirl22

Most of the resort is un airconditioned. The guest rooms are, and the Mexican, Italian and French dining areas are.
The main lobby, and the other three dining areas are not. The sports bar and entertainment area was not.
It was really hot and humid during our stay, so we were hot and sweaty much of the time

ZRX1200

Yes, the rooms are air conditioned. However, it does not run when you are out of the room, as all of the electricity in your room is "unlocked" by your room key. Once you turn on the power in the room, you can turn on/adjust your A/C as needed.

ZMarie

Our rooms were air conditioned. I did not hear of anyone complaining about a lack of air conditioning which leads me to believe, all the rooms have air conditioning.

TravelingGranny

We were in building 7 and the airconditioning was great. Also had a ceiling fan.

Midnightrider

Our room was freezing! AC works perfect.

spiker

IS there high speed internet access available in the rooms?11 answers

Sadly, I will have to work while on vacay and need wired, high speed internet in my room. Does this resort provide that and if so what is the fee (if any).

8 years, 99 months ago

Elease

The internet is available in the lobby area...they charge a small fee

dwilmans

No there is not - you will have to pay to use computers in the bar area - couple a bucks for half hour.

purplelady

None available. 3 computers in the common area but you have to pay for it.

diverjohn1941

Internet acces is available in the room for an additional charge.

KellyCC

no not in the room but on the main lobby floor where you check in.

Bowling

It depends on the type of room you have and I'm not sure of the fee.... And I kno it's wi-fi, not sure about hard wire

Jeddai

When we visited, high speed internet was only available in the lobby.

Mamajuana

There is free internet off the lobby other then that i think you have to pay.

bghere

Yes Internet is provided at Approx $60.00 us dollars per week.

Mastero

There is not internet in the rooms however it is free on your own laptop in all lobbies. They rent laptops should you not have one for $5 per half hour.

LoveTraveling

no. you can get wi-fi only in the main lobby or the restaurants ( italian and mexican)

shal

Does this resort offer parking free of chanrge?7 answers

I'm considering renting a car instead of using shuttles because I have 3 people. Is parking included in the resort stay? and is parking fairly easy in the area?(Playa de carmen, and chichen itza park, etc?)
Thanks!

8 years, 98 months ago

ARIELJS

Yes parking is free

Mastero

I don't think it would be worth the cost of renting a car. I just went with a group of 8 people, and we had no trouble getting taxis and shuttles for our group. You'll probably spend less on transportation if you DON'T rent a car.
I booked round-trip airport transfer transportation through Cheap Caribbean, and it was pretty reasonable.

oneluckygirl

Chichen Itza has several parking areas. Renting a shuttle is a good idea, but make sure that you have the correct maps and someone who can speak Spanish. Playa does NOT have good parking available, I'd cab it or bus/shuttle from the resort to 5th Ave.

Waldo42

Parking at the resort and Playa del Carmen is definitely free. My advice is to pay for insurance through the car rental company before you go because in Mexico they will force you to get insurance (even though your credit card company covers it) and it ends up being much more expensive.

JoyfulSandy

I do not recommend renting a car. Not safe...drivers in Mexico see tourists as a target. The rental companies usually want money upfront, and it is also easy to get into accidents there caused by others. Playa is a 10 minute($20) cab fare, which is easily split between 3 people. There are many buses and vans leaving daily to excursions such as Xplor, Xcaret, Telum, etc.....and they also include free lunches and beverages. We were also considering renting a car...but were quickly talked out of it after hearing several horror stories. No need....seems like too much of a headache. Didn't see parking at the resort.

Lipstick1974

NO reason to drive! Even though it's a straight shot down highway to everything its not necessary. Olympus Tours is great for airport transports. They have very nice, large vans and it's only about $40 a head. There is a tour rep at the resort as well and we chose them for our excursions as well. Great!

Everheart

Parking was free when I stayed. Parking is easy at the places you want to visit.

Textraveler2012

Why does it say "There is no room matching your criteria" no matter what dates are entered?2 answers

Trying to book room in February 2012

8 years, 98 months ago

Sugarfoots

At this date, we do not presently have the rates loaded for February 2012. We estimate those rates should be on our website by Fall 2011.

MariaCC

Cause the booking is problaby too in advance.

Mastero

Why is the water brown in front of the resort?11 answers

Looked at photos that previous vacationers have posted on TripAdvisor and the water is brown/murky... is it this way all the time?

8 years, 98 months ago

Sugarfoots

NOOOOOOO! The grounds are immaculate and are constantly being groomed. They even have a bulldozer thing that cleans up seaweed very early in the morning. I just returned from Barcelo Mayan Colonial yesterday and would go back again and again! Enjoy!

Mayanconnie

I don't know what picture you were looking at but the water was cristal clear.

Mastero

We just spent 8 days there and the water was as clear and bright blue as you could get. The water visability is exceptional. There is no water in front of the resorts so I have no idea what the photos you are referring to could be off. The only water is either fountains or the beach and both are crystal clear.

LoveTraveling

Yes. The beach sucks.

TooltimeKE

YES! The water is disgusting, dirty, full of seaweed and unswimmable all the time! That was our biggest disappointment. If you visit Playa del Carmen, the beach is the complete opposite.

Kimmarie

We do not have any reports on file concerning the water being brown and/or murky.

MariaCC

Not sure. Was that way when we were there. But its not a reef and we walked into the water for about a min ute. The beach under was real goopy and sticky. I lost a shoe in it

Eliza

This is a good question. I honestly think it's because of where the waves are coming from and the wind direction. When we first arrived the water was brown with seaweed, and there was a ton of it on the shore. But then, after only a day or two, the seaweed and brown water was completely GONE. The beach was cleared of seaweed and the water was a clear blue and it remained that way for the rest of our trip.

SheriandJon

it is the sea weed but they are pretty good about cleaning it up.

shal

There is a lot of sea grass in the warm shallow water. It is the nature of the location and nothing to worry about.

wanderingwoman

Kind of depends on the tides. That whole stretch of beach is man-made, and there is still some vegetation and seaweed growing. Some days the water was pretty clear, other days it was a bit yucky. Those days we stuck by the pools, which are enormous, comfortable, clean and fun!

oneluckygirl

We were hear last week, and the water was clean! I have beautiful photo's of the entrance as well as the pool, and they look like postcards! :-)

DunBun

How far from Playa Del Carmen?11 answers

Are you stuck at the resort or is it easy to get out and about when you want?

8 years, 98 months ago

TIM

There is so much to do at the resort, that you won't find time to leave. If you do however, Playa Del Carmen is approximately 30 minutes by taxi.

LoveTraveling

Hi Tim,
No, you are definitely not stuck at the resort! With Playa del Carmen only 6 miles away you have many options to choose from when planning your vacation. There are plenty of cabs available to offer transportation into town and a large selection of excursions available as well. Feel free to cal one of our experienced Destination Specialists should you need any additional information.

ccsusan1

Play del Carmen is not that far away. The resort does offer paid transportation to Play del Carmen. I would definitely recommend staying in Playa del Carmen rather than Riviera Maya.
Since we were quite disappointed with BlueBay, my son and I took daily excursions off the resort. I would definitely recommend Rio Secreto and Chichen Itza. You can book them through XCaret at the resort.

Kimmarie

About 45 min. by car

Eliza

VERY easy to get to Playa del Carmen. It's about a 15 minute ride via the resort shuttle (about $5 each way). Or you can take a taxi, but we had no problem with the shuttle.

NewYorkCourtney

You can definitely get out and about. I think it was only a 15-20 minute ride to Playa. Getting there was super easy - the resort offers shuttles. You pay per person, per trip. I can't remember the exact cost but it wasn't much. You just check with the front desk to reserve your spot on the shuttle and to find out what times they leave and come back.

SheriandJon

Playa Del Carmen is a few miles south. The resort runs a shuttle for $5 US, per person, each way. We however took a more adventurous trip. You can catch a taxi across the highway from the resort for $2 US a person. We had planned to take the resort shuttle back but were unable to find the pick-up location so we took the local bus. The bus is really a crowded van. It was fun and was about $3.50 US a person.

wanderingwoman

About 50 min. from Cancun and about 25 min. from Playa Del Carmen. There are a couple of travel companies located in the bar (actually, behind the main bar). They take you shopping, to clubs or other tourist attractions, for a price. This is the case of most of the resorts out from Cancun.

hostetle

It's about a 15-20 minute drive to downtown PDC. I think a taxi was $20-$30 each way.
The resort is very large and has a lot of amenities, including a spa, numerous gift shops and lots of dining options, though, so you don't HAVE to leave the resort if you don't want.

oneluckygirl

You are not stuck, they have excursions that take you all over. There are taxis that will take you places, cancun is only 35 minutes away and they have a club called Coco Bongo that you pay a fee and they cover the transportation, all you drink etc. plue 5th ave is 5 minutes away and they are tons of shops and restaurants. The hotel itself is not boring but you do have the option to leave if you want to.

JFras

There is a shuttle that takes you to Playa del Carmen for $5 each way per person. There are 4 time options to go and 4 time options for pick up. It is only a 15-20 minute ride.

AMMC

Is the beach suitable for snorkeling, or would a booked snorkel adventure be advisable?11 answers

Question is in reference to BlueBay Grand Esmerelda.

8 years, 98 months ago

shoop-shoop

The beach in Riviera Maya, especially at the BlueBay Grand Esmeralda, is not suitable for anything. You cannot swim or snorkel. The beach and water are dirty and full of seaweed. You would need to book a snorkel adventure ~ possibly in Playa del Carmen. The water there is absolutely beautiful, clear and swimmable.

Kimmarie

you can snorkel and it's not bad thats about all the beach is good for. the area has a lot of grass on the bottom

hillde

We just got back from there a week ago. The beach is not a reef and was too cloudy to do snorkeling. I would schedule an excursion.

Eliza

I would book a snorkel adventure since the beach is not as clear as other areas in the Riviera Maya. My boyfriend and I brought our snorkels and didn't see anything at the beach at the resort.

NewYorkCourtney

There is a lagoon 5 minutes to the North of the resort, but I would book an excursion at another location. We went to a place 10 minutes from bbge it started with an M but can't remember the name-sorry. It was clear water and beautiful fish/coral.

NikNik

I guess you could snorkel there, but I'm thinking probably not. The beach is rather shallow, and you'd probably want to go out further to the reef. My recommendation would be to book a snorkeling adventure but definitely shop around and compare prices.
Hope this helps!

SheriandJon

once you cross the sea weed, the water is crystal clear. fish swim near your feet. so snorkeling would be good

shal

You can do either. We saw many people snorkeling right from the beach. We saw many fish just while swimming, so I imagine the snorkeling to be great there.

psusnoflk

You would have to book a snorkle adventure...My husband and I tried by bringing our own snorkel equipment and you can't do it there or around the beach...its not protected or calm waters

soder

You can snorkel at the resort. However the ocean is very shallow there and a bit murky. You would be better off in booking a side trip to an area known for snorkeling. I would advise you to think of going to Cozumel to snorkel.

wanderingwoman

This resort is not known for its beach. The first 10 feet is filled with yucky, murky water. It's gets MUCH better after that. But I would still recommend booking a separate snorkeling trip.

cmb1920

how far is it from the air port11 answers

7 years, 92 months ago

Jen

The resort is located 22 miles from Cancun International Airport (CUN). Approximate driving time to the BlueBay Grand Esmeralda is 45 minutes.

KristinCC

about 35 mins.

poppopandgrammy

It's about 1/2 hour....

TruthJoyandLove

20 mins by Cancun Cab Company

PerkinsFamily

About 25 miles south of the Cancun airport.

DancerGuy

Atmost it is 30 minutes travel time from Cancun's Airport to the resort.

TeacherinPhilly

About a 45 minute cab ride from the Cancun Airport

PickyTraveler

About 30 minutes

SidneyLove36

IT WAS A 20 MINUTE CAR RIDE.

NewleyWedded

It is a 50 minute ride. They will tell you its 30 minutes, but they are always off about 20 minutes.

Foxyroxy

45 - 50mins.

Everheart

Can someone tell me about the jacuzzi in the jacuzzi suite?5 answers

I'm curious about if it's worth the extra money.. is it more like an oversized bathtub or a legitimate hot tub?

7 years, 86 months ago

Jen

It is your prerogative as to how much you are looking to spend. According to the resort's website, https://www.bluebayresorts.com/en/hotel-bluebay-grand-esmeralda.html, it is advised that the Jacuzzi Suites have a living room with a sofa-bed, dining room, two TV's and the private Jacuzzi is located on the terrace.

MariaCC

It is more just like a relaxing pool. And it is shared. Not worth it.

HeatherCS

Two people can bearly fit in one...

ColoradoDreamer

Nothing is worth spending extra money in this resort! Pls be aware this is not a 5 star resort, as they claim, maybe a 3 at most.

Nevaagain

I've attached a picture of the jacuzzi tub, which are located on the 2nd of 3 floors of the buildings.
I'd say they are suitable for two people, indicating they make a nice, romantic vacation experience--this one also has an ocean view.
Bear in mind however, that I took this picture from my balcony directly above--which means your romantic hot tubbing should probably include bathing suits.

JewelGirl

can you wear nice jeans and shirt in the restaurants or does it have to be pants for guys?11 answers

6 years, 84 months ago

Mira K

For restaurants with a dress code, most will not accept jeans on men or women and long pants must be khakis or similar. You would be best to check with the resort directly for the most accurate information on their dress code.

KristinCC

Yes! Anything other than beach wear. Jeans or nice shorts are more than nice enough especially in the buffet!

Everheart

you can dress casual to the restaurants with jeans or short with a t-shirt, is not at all how they make it seem on the site.

Jessicanelsi

In the reservation restaurant, pants are required. In the non-reservation, you can wear basically whatever you'd like.

MandaPants

Jeans and closed toe shoes were fine. Sleeved shirts.

Lesdsmith

In the ala carte' restaurants, nice shorts and casual shirts were more than fine. The buffets, as long as you had shoes on, you were good to go.

atomicbeddy

Yes, jeans are allowed. They really only care that men aren't wearing shorts or open toed shoes.

Guppyloves

Saw many wearing nice jeans and shirt, not to many shorts though.

snowball

Men can wear jeans and sneakers in the nicer restaurant; no shorts or sandals. Women do not have a dress code.

nd1234

Mira- Jeans is just fine. I wore jeans and a shirt myself and saw a few others.
Krishna

skjsy

The dinner tickets say long pants (jeans ok) and covered shoes. However this was not strictly enforced. My husband wore sandals every night and I did see some people in shorts. I would pack at least 1 pair of pants/shoes just in case.

karmstr1

What are the "VIP amenities" mentioned in some of the room descriptions (ex. partial oceanview room)?4 answers

6 years, 80 months ago

Rochester, NY

The amenities at resorts are subject to change, depending on the time of year your travel. We recommend speaking with the resort directly to see what will be available during your dates of travel.

LaurenCC

Partial ocean view:
The buildings are not perfect aligned parallel to the beach.
Our room was partial ocean view. We were second floor and great view overlooking the pools plus the ocean behind them. So I guess, because you look at the pools first and then the ocean, that makes it partial ocean view.

FamilyfromMichigan

You get tickets to the Spa to do some water thing, I never went, and free wifi, but not sure if everyone gets that. The cost is cheap, but wasn't worth it to get the VIP add. Also my partial ocean view had 0 ocean.

AlexC

VIP amenities are for the members who have bought into the property. They have swimming pools that are attached to their patio. VIP get best rooms views. Pretty and interesting concept but we didn't see many using due to the mosquitos at this resort.

gmikke

is there a teen club?7 answers

I have a seventeen year old. will he be bored?

6 years, 80 months ago

New York

There is no teens club at this resort and the answer to if your son would be bored is really dependent upon the child. If you need assistance finding a resort which better suites your needs, please call on of our New Reservations Agents at 1 800 915 2322.

LaurenCC

I don't think he will be bored. There are posted activities each day. There was a beach volleyball game everyday. There are an assortment of watersports available some included, some cost extra. Of course, you can always go on an excursion for extra$. He can try any of the fancy bar drinks just asked for them with no alcohol. He would probably meet others to hang out with and if all else fails the T.V. is fine too.

dabeos

no there is no teen club at BBGE

lynneM

I did not see a teen club, but there were some activities at night but more for the younger crowd. We saw Barney one night, then a Michael Jackson impersonator..every night is different and pleases different age groups. lots of buffets and sometimes live music at night!

Bdoty

They have a kids club from 2-12 but there is plenty of daily activities that are sure to keep a 17yr old busy.

i75kaz

No, there are activities to do throughout the day around the beach, such as volleyball. he can also do activities such as jet skiing or snorkeling if he is into that. There is no club for teens though, and it is very couple oriented

JennyH234

There is a teen club but I am unsure of the activities offered. I would suggest going directly to their website to see if more details are provided.

Most all-inclusive resorts do offer a variety of wine by the glass. As drink selections are subject to change, and may vary depending on the season, we recommend checking with the resort directly for the most up-to-date information. You may contact them via the online contact form available on their website here: https://bluebayresorts.com/en/customer-service.html

BILLCC

Yes they have both, got a mimosa each morning and wine at dinner

AlexC

Probably, they definitely always had it at dinner

Sam400

I did see red wine, and champagne at the dinners. I am not too sure about the bars though. I would guess no, at the beach bar and the pool bar, but sure you can get it inside the restaurants.

skimmac

Yes

joysmrdel

Yes they do. But dont have hight expectation on the quality :)

MichelleT

We had champagne every day...and if you asked they will give it to you at breakfast to make mimosa

BobbieK

You can have a mimosa with every meal, no charge. There is a wine list of both whites and reds available for purchase. But there is also a house red and white that you can have with your meals for no charge.

gmikke

Yes everywhere. But, I don't recommend the resort.

jamesjustin

Never asked the bar but they did have at the restaurants

Summerfun2016

Does anyone know what Beer is served at the Bluebay Grand Esmeralda>8 answers

6 years, 77 months ago

Atlanta

Specific brands are subject to change as it depends upon availability, however, resorts usually offer some U.S. brands and some local brands.

MariaCC

It was Dos Equis lager

skimmac

Dos Equis at every bar tap

Hondo69

Domestic mexican beer is served at Blue Bay Grand Esmeralda. I believe its only tap beer. But in your hotel room you do have a mini-bar in the mini-refrigerator with a few mexican bottled beers which is restocked daily.

girly71

Dos xx and sol

Chikita

Beer is provided plentiful in your room. I apologize, but I did not read the name of the beer.

Mercury

if you just request a beer, they will serve youo dos equis, unless you specifically ask for a certian kind.

mrsstitt

They had several different options. Heineken, Tecate, Dos Equis, Superior. Not sure what else was all available. No Budweiser or Bud LIght. I think one of the bars had Coors LIght.

Fatfoot

Worth the price?10 answers

Is the cost to stay at Blue Bay a good value?

6 years, 74 months ago

Vermont, USA

Yes its definitely worth the price, its a great price for the resort, just came back from a trip to Riviera Maya and my family and I loved our stay there.

girly71

No

Nina10

We offer a wide variety of resorts that cater to every budget and lifestyle. If you have specific questions on this resort, please feel free to contact one of our knowledgeable sales persons at 1-800-915-2322.

CoryCC

Yes , but the beach was good

Chikita

Absolutely

BobbieK

Please do not go there...not worth it at any price.

JerryS

Each person's trip is going to be different. To me personally I think I paid too much for what I got out of this Blue Bay. The one in DR was well worth it though.

Brettt

No

jamesjustin

Value cost is good for what you receive. Remember to make reservations for seafood and buffet restaurants on the day of your arrival. As it books up fast!! So you need to reserve days in advance.

Mercury

Old question, but we felt the value was good for our overall package with premium room, transportation from/to the airport, and all inclusive resort.

Coatimundi

Is there a swim up bar in the pools10 answers

5 years, 71 months ago

Merf

The resort includes 3 swimming pools, including a special area for children. Chaise lounges are located around the swimming pool perimeter, as well as inside the pool. The pools also feature underwater, stationary bikes for fitness-conscious guests. It does not specify if a swim-up bar is included. We do suggest contacting the resort directly as they would be best to assist you. The email address found directly on the resort's website to contact them directly is reservas2.bbge@bluebayresorts.com.

MariaCC

NO

JerryS

no, there are 2 bars at each end of the pool. Not attached at all. Very long lines. Not much poolside service.

gmikke

Not at this resort

AliWeddle

No. Closest bar to the pool is about 50-70 feet.

Brettt

No. Not one.

jamesjustin

Not in the main pool, but there are 3 bars surrounding it.

beachbum1231

NONE..

Mercury

No swim up bar in the pools

Leonardo

There is no swim up bar at any of the pools.

ErniKay

Is it possible to book this for January 1st to January 4th or December 30th to January 3rd?1 answer

5 years, 70 months ago

Long Island

For availability and pricing inquiries, we ask you to please call #1-800-915-2322 to speak with one of our Beach Experts. Our offices are open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.

MariaCC

Are there connecting rooms?5 answers

We're going with kids and are thinking we'll get two rooms if they connect.

5 years, 69 months ago

Joemamma

Most resorts do offer connecting rooms. For more information please contact the resort directly at www.bluebayresorts.com.

LisaCC

For the most specific information on adjoing rooms, and which rooms are adjoing please contact the resort by email atreservas2.bbge@bluebayresorts.com or call them at (52) 984 877 4500.

BethCC

Yes they have connecting rooms

Leonardo

Yes, we were in building 7 on the second floor and our room had a connecting door to the next room! Enjoy!!!

Holmgrentommy

yes

Amy920

Is smoking permitted in open air areas and at the bars?7 answers

At the pools, bars and throughout the grounds...

5 years, 68 months ago

Lucy

Yes, smoking is permitted in open air areas.

SueCC

I saw a few people smoking at the beach. I don't think it's a big issue, just don't be rude and smoke upwind from people trying to enjoy their vacation as well. Don't care for smoke and ash in my vacation memories.

Brettt

I smoked wherever I wanted. Except in the restaurants. No one said a word.

jamesjustin

In open areas, but not inside areas.

Mercury

Yes

TAllison

Yes smoking is permitted in designated areas

Leonardo

I saw people smoking at pool and outdoor bars.

JoeFr

5th Ave.8 answers

Where is 5th Ave located from the resort? Is it walkable? Should we drive? Any shopping locations you recommend? I want to experience Mexico outside of the resort but still be safe.

5 years, 66 months ago

Buffalo, NY

It is not walkable, have to have a shuttle bus take you there, the ocean is much prettier there.

Indiana25

It is about a 25 minute drive to 5th ave so it is not walkable. To experience Mexico outside of resorts there are many excursions available to purchase either through CheapCaribbean.com or at the tour desks at the resort.

LizCC

In order to make it to 5th Avenue and downtown Playa del Carmen, you will need to take a Taxi or Shuttle. A taxi will cost you between 200-300 pesos.

LetsRunAway

It is a 10 to 15 minute ride by shuttle van. Unable to walk. In a completely different area than Bluebay.

Mercury

Not walkable. Take a taxi. The resort also offers a shuttle. I think it leaves at 2 hour intervals. But I would recommend a taxi. They're very easy to get.
It is safe there as the policia patrol it to make certain there are no incidents.
Some of the shop owners are a little over zealous basically begging you to come into their stores.
Don't fall for them pretending to work at your resort. They'll say "Oh remember me, I was your waiter last night" 99% of the time That's not true. A sales tactic I guess.

GodaHelus

It’s pretty safe we just came back, BlueBay Grand Esmeralda it’s a long ways from the Airport about an hour drive we rented a car and had no problems.

Leonardo

It is not walkable. We took a van for $10/person round trip. We went mainly for authentic margaritas and Mexican food, which we got and were very happy with. The shop owners are pushy and it all appears to be the same stuff, but I did feel like I got to experience Mexico by going here. I would recommend it.

ErniKay

In Playa Del Carmen. Take the shuttle from hotel. 10 minutes.

JoeFr

Are there tennis courts on site?10 answers

5 years, 65 months ago

Maryland

According to the information posted on our site, BlueBay Grand Esmeralda has two tennis courts. For further information regarding this inquiry, we do suggest contacting the resort directly as they would be best to assist. The email address from the resort's website to contact them directly is reservas2.bbge@bluebayresorts.com.

MariaCC

I believe they did have tennis courts on the map, but I did not go to them

beachbum1231

No tennis courts in sight.

Mercury

yes

Tumbler

Yes

GodaHelus

I didn’t see any tennis courts

Leonardo

There are tennis courts on site. I don't play, but they appeared nice to me were usually available.

ErniKay

yes

JoeFr

Yes there are.

Airportrunner25

I saw tennis courts, but I didn't see anyone using them.

vacationer2016

Swim up bar5 answers

Is there a swim up bar? Is there an onsite dive shop?

5 years, 62 months ago

pam

No. but they have a bar with a bunch of swing for seats

Amy920

They do not have a swim up bar but they do have Bar los Columpios
which is located between the pool and the beach. They do have an onsite dive shop.

LizCC

No swim up bars. Yes, onsite dive shop.

JoeFr

No big disappointment

Summerfun2016

No swim up bar but there is an onsite dive shop

LarryEE

How many hotel complexes are there?2 answers

There is a group of hotels in the front near the water. Then there is a group quite a ways behind that. How am I guaranteed a room in the group of hotels near the beach?

5 years, 61 months ago

Larsonia

We suggest contacting one of our Beach Experts at 1.800.915.2322 for details regarding your inquiry. Our agents can ensure what you are paying for is exactly what you want and nothing less!

SamCC

I would just call and request it before my trip. Then they would have you down there.

JoeFr

Are the parasailing/windsurfing attractions included in the all-inclusive package?3 answers

I don't see $ beside them.

4 years, 56 months ago

bluebomber768_39

Parasailing and Windsurfing are not included in the all inclusive package and would be an additional charge.

CaitlinCC

NO

JoeFr

No, they are not included. The resort offers these experiences at a price. The parasailing was $70/per person & cash only when I was there May 2016.

vacationer2016

How far is this hotel from Playa Del Carman4 answers

4 years, 55 months ago

Arkansas

It is a 22 minute drive.

Shane99

about 10 minutes

JoeFr

12minute Drive

rgarza56

About 15 minutes from downtown Playa Del Carmen.

Abby14

Restaurant reservations5 answers

I saw on the website for this hotel that you are only allowed a certain number of reservations per number of nights that you are staying at the hotel. I can no longer find this information and is it important to make reservations before hand or is it possible to make all reservations upon arrival?

4 years, 55 months ago

Kara

Unfortunately, BlueBay does not allow guests to make reservations prior to arrival. Once you are checked in, you will be able to make reservations for dinner.

KristenCC

Not that we encountered. We were there 7 nights, and went to 5 specialty restaurants. We could have done the 6th restaurant, but just didn't want to be on a schedule that day. You have to make reservations the day before, no earlier.

JoeFr

we stayed 6 days and ate at a restaurant every night, there was no limit.

SamTT

The buffets require no reservation. You can dine there for breakfast, lunch, dinner, or all 3.
If you'd like to dine at one of the 3 reservation-only restaurants (Mexican, Italian and French) you must reserve the day before. You can't set up reservations for the current day or for multiple nights during your st ay. You can only reserve for the following day.

JewelGirl

When I was there this May (2019), there was no limit to the amount of reservations you make. You will make the reservations once you are there at the concierege desk. You can either make the reservations for your entire trip at once, or you can come back to the desk as you please to make reservations. We made a dinner reservation for that same night, twice while staying here.

Abby14

Is there a shuttle from the hotel going to Tulum?2 answers

We are wanting to visit Tulum, but not go on a tour. Is there a shuttle going from the hotel to Tulum?

4 years, 55 months ago

Kentucky

The resort does not offer shuttles to Tulum. A taxi may be very expensive since it is about an hour away.

KristenCC

No, I don't think to Talum, there is one to Playa Del Carmen. Of course, you can book a day trip to Talum from the hotel.

JoeFr

Is there an easy way to visit Tulum without buying an excursion?2 answers

Is there an easy way to visit Tulum and Coba Ruins without buying an excursion? We are trying to stay within our budget.

4 years, 55 months ago

kentucky

You may always purchase a ticket for the park directly when you get to the destination.

SalCC

The only Tulum tours we offer are the excursions listed. The resort may offer different Tulum tours. Please contact the resort directly for more information.

CaitlinCC

What is the process for making dinner reservations?6 answers

Can you eat at different locations each night? Any limit to reservations?

4 years, 54 months ago

Lori

Dinner reservations can be made after arriving to hotel. This is usually done with Guest Services. Each resort has different policies on how they require reservations to be made/limits to amount of reservations, but most of the time they are recommended to be done at least a day in advance.

CCGreg

We had no issues with reservations and there were 8 adults and 1 baby. We were not restricted on reservations. The meals can get long with many courses. We generally made our reservations the morning of or a day ahead...was very easy.

lam63

We ate at a different restaurant each night (six specialty restaurants). We were there 7 nights.
You have to book the day before--no earlier.

JoeFr

You must make reservations one day ahead. Morning is best for selection of restaurant and time. Each building has its own concierge, and you must make it in person, so they can give you a ticket. Reservations are saved for 15 minutes. Concierge usually opens at 9:00 AM, so if one in your party is up that early, throw on a pair of shorts, or a bathrobe, and walk out to the desk, at the building entrance.
See Mapchick for good info on Riviera Maya and Playa del Carmen.

Moddy

You have to make dinner reservations for all the restaurants except the buffets. Reservations can only be made that day, I would recommend getting up early to make those reservations daily.

Kdc12

You can eat at different locations but you have to make reservations the day before or early in the morning. No limit on reservations.

rgarza56

how much is a couples massage on the beach?2 answers

I am looking for a relaxing spa day on the beach with my husband. How much is a couples massage on the beach?

4 years, 54 months ago

kentucky

For spa service pricing please contact the resort directly, as CheapCaribbean.com does not sell any spa services.

CaitlinCC

My husband checked this out. I think it was $210 for a couples massage under the stars (at night). Not sure about the day.

JoeFr

what is the spa's water circuit?2 answers

What exactly is the spa's water circuit? What can you do there?

4 years, 54 months ago

kentucky

A water circuit treatment is when clients move from one pool chamber to another. Each chamber has a different temperature and different water pressure. For more information please contact the resort directly.

CaitlinCC

The Spa area has multiple areas that you can walk/swim along and have different water jets massage your back or front. It has water Jacuzzi and wave pools that u get a 3-5 min therapy..

FunSpaDays

is the hotel located on beach front??5 answers

According to a review there is NO BEACH???

4 years, 54 months ago

BOSTON MA

Yes, this resort has directly on the beach. It is not a huge beach, but is beachfront.

KristenCC

yes, there is a beach! buildings 5 and 4 are directly on the beach and near the pool. There is alot of seaweed,but they clean is daily.But this is a common theme in this area,not just this hotel. There where days we did not or could not enter the water , but than the next day it could be clear and we swam! We walked to the lagoon about 10 minutes, left of the hotel beach. Very pretty spot. Im a beach person and thought I would be disappointed with all the reviews I read about the beach and seaweed. I had a great time regardless. the pools are amazing.

lisafromboson

Yes, but the water is brown, not the gorgeous sea blue as in other places

TravelerofChoice

absolutely! the beach is literally next to the main pool towards the back of the resort. and on the beach is where you can book jet skis, parasailing, etc.....

mrsstitt

It is beachfront. But the beach is a small place and the water is so murky that you can’t see your feet just stepping in. Maybe due to location of the hotel, the water was very dark brown most of the time.

LoveCozumel28

night entertainment5 answers

what kind of night entertainment do they have ?dancing ?

4 years, 53 months ago

USA

There are only 2 bars at this resort so it isn't known for a big night life. They do have 1 24 hour bar but not much dancing. You may want to search for another resort if you would like a lot of Bars and Clubs.

Shane99

entertainment is usally some sort of show nightly at 9:30 pm.
we saw Grease, Michael Jackson and a magic show. It wasnt anything spectacular.
There is a beach party ,but I never made it to one. The beach party starts around 10 or 11 pm. Other than that there is no music or parties.

lisafromboson

the black and white bar offers pool tables, drinks, and a live dj for dancing.

mrsstitt

There wasn’t night entertainment for adults. They had a bar that was connected to a stage room where they performed shows (Aladdin one night). So the sound at the bar was coming from the stage. Never got a night life going. People were falling asleep in the bar area having to watch Aladdin or children play games on the stage.

LoveCozumel28

No, just one show at night, mediocre at best.

Itsallgood803

Is the beach rocky5 answers

Is the water clear ? Is the beach and water rocky?

3 years, 44 months ago

Texas

The beach is white and sandy and the water is clear.

SalCC

During my stay, May 23 - 28, the water had a lot of seaweed and some rough waves that made the water by the shore murky. If you went further out, it was nice and blue. Also would recommend shoes by the shore, cause the tide swept away most of the softer sand.

vacationer2016

No it is not rocky

SamTT

there is no beach it is a mangrove***so yes if you went in it is rocky and not clear full of seaweed we walked man resorts down the beach for the clear blue waters

billybub

no, but it is very narrow due to erosion. It's not one you can lay a blanket on.

SacoTraveller

Transportation to and from airport5 answers

Is there a shuttle service to and from the airport?

3 years, 41 months ago

Suzy

Yes Transportation is available, Please contact our customer service representatives directly at 1-800-915-2322, They are available daily from 5AM-3AM EST.

bthornton

We had to book this at an extra cost through cheapCaribbean

USBeachLovers

Yes. Add it to your trip at time of booking. Otherwise the airport and all the different companies will bombard you at the airport. We used Amstar and we're satisfied with their services.

Kgrl

Not free from the hotel but Amstar has a rep on site you can book with ir in advance through their website.

Greekmom

I got a shuttle service right from cheap caribbean when I booked my trip. When I came out from the airport they were there. They checked our names and got us on a van. The day or 2 before your scheduled departure, there is a representative at your hotel that will set up your departure pick up time from the hotel. It was very simple. That way you didnt have to worry about finding a taxi etc.

ABoogz

Is there a swim up bar at the pool?5 answers

3 years, 40 months ago

Shelly

Unfortunately this resort does not have a swim-up bar. There is a sports bar that is open 24 hours and the Bar los Columpios, which is located between the pool and the beach.

JeannieCC

No

Spike111

There is no swim up bar, but there is a bar right on the beach and plenty of servers to keep your drinks filled!

Kdc12

no

SamTT

no but they walk around with coolers of beer and water. very nice touch

billybub

do you have jr suites and what are the prices3 answers

Do you have Jr. Suites on the ocean and if so what are the prices

3 years, 38 months ago

Linda

While none of these rooms are considered Junior Suites, we do have the Premier Ocean View which is an Ocean View room that has some great upgraded amenities.

JeannieCC

Yes, they have jr. suites and it depends of time of the year you wish to travel. You will love the upgrades/ VIP status. They have their own private pool, upgraded topshelf alcohol, special dining and VIP shuttle service around the resort.

Tamika2018

All the suits are the same. Only thing that changes is the poor unity to the ocean/pool

Happy419Awh

Is there a swim up bar in the pool there at the resort5 answers

3 years, 37 months ago

Canada

This resort does not have a swim-up bar.

JeannieCC

No swim up bar but there is a pool bar a few yards from the pool

demb0411

No swim up bar in either pool, but there are bars close and accessible.

Fatfoot

No. There is not a swim up bar in any of the pools but there are bars next to the pools.

JoyceL

No swim up bars !

LolaVA

How bad are the mosquitoes at the resort?5 answers

My husband and I are planning to try getting pregnant after vacation but are concerned with the Zika virus and the probability of birth defects. We also want to do excursions while on vacation.

3 years, 37 months ago

Ohio

The resort tries their best to make the resort welcome to guests and free of pests. Please inquire with the resort directly in regards to protocol. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

We saw only one mosquito the whole time we were there.

Fatfoot

I got bit a couple of times and my husband more. We live in the midwest though so in comparison, we get bit much more back at home. We are young, too, and I spoke with my OB and she just said not to get pregnant until 6 months after the trip as a precaution. When it comes down to it, it's just not worth the risk of terrible birth defects so either wait the 6 months or choose a different vacation spot.

mexico1mexico

Horrible bring spray if you go bc they are very bad!

Unhappy7

We went Father’s Day weekend 2018 I did not think the mosquitoes were bad at all but just as a safety precaution I put cutter mosquito repellent on when we walk to dinner

TracyJ

Are there tennis courts on the premesis?5 answers

2 years, 36 months ago

New York

Yes there are tennis courts at this resort.

CCGreg

Yes..there are tennis courts at this resort.

Shelly11

yes

Haley17

Yes there are and we saw people playing while we were there. Not sure if they brought their own equipment or if they rented it though.

mexico1mexico

Yes

Seabeaches4

How is the beach?5 answers

It was not good before and that is the main reason I haven't booked here the last few years

2 years, 31 months ago

Bex

The resort is on an exclusive stretch of white sand beach. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

There is a lot of seaweed at the beach and the water is very murky. Almost a brownish color...not blue. Looks blue further out.

Shelly11

There was a storm a few day before my visit, so the first 3 days the water wasn't very clear but after day 3 it was perfect

EMahoney

Full of seaweed & smells very bad.

KimboBodine

Beach is still covered in kelp.
They say staying up further north it’s better.... and on Cozumel

KatieRed

Does this resort have swim up bars?5 answers

2 years, 30 months ago

KikaLos

No it does not.

StevieCC

no

jrivers

No. It has a great beach bar with swings instead of bar stools, but no swim up bar.

SandyFeetNJ

no swim up bars, but both pools have bars right next to them, so you wont have to walk far. The larger pool has the swing bar next to it, and when we were there they had another small portable bar near it as well.

Haley17

The resort has bars near the beach/pools but no swim-up bars.

brigburr

Does this hotel have swim up bars?5 answers

2 years, 28 months ago

nizzy612

The resort does not. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.

TimCC

No

Niquemo

No

Breezy01

No.it doesn't

Editarink

Unfortunately this place does not have swim up bars but they do have a cute little bar with swings by the beach and one of the bigger pools

Sunlu

Are upgrades available upon check in?4 answers

Traveling june 25..for anniversary and hubby's birthday, was wondering could I try for a upgrade to jacuzzi room?

2 years, 28 months ago

Virginia Beach

Yes you can if available for $120 more a night

Breezy01

You could absolutely discuss this with the resort upon check-in. It is subject to availability and will come at an additional cost.

JeannieCC

Yes, Upon availability.

pruCrew

Yes, they have upgrades and VIP options.

Tamika2018

Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.

Room Details

What's to Love

If you want luxury, this hotel is the answer. From a personal Jacuzzi on your private terrace, to an over-sized canopy bed on the beach, you'll relish every moment at this resort.

What We'd Change

The beach is beautiful, but somewhat rocky. That doesn't matter so much, when you see the resort's two gigantic pools, which together have more than 30,000 sq ft.

Why You Should Go

The chance to experience the Yucatan, from ancient Mayan ruins to the charm of Playa del Carmen paired with a Blue Bay Grand Esmeralda all inclusive package is unbeatable.

Available Amenities

Beach Bar

Business Center ($)

Cable/Satellite TV

Babysitting/Child Care ($)

Children's Pool

Concierge Services

Conference Facilities ($)

Cribs Available on Request

Currency Exchange

Daily Maid Service

Dive Shop

Fitness/Exercise Room

Gift Shop

Jacuzzi

Kayaks

Kids Club

Lounge Chairs/Umbrellas

Nightly Entertainment

Room Service ($)

Scuba Certification ($)

Swimming Pool(s)

Windsurfing

Sailing

Aerobics

24 Hour Front Desk

24 Hour All-Inclusive

Sauna

Poolside Bar

Parking

Ping Pong

Billiards

2 Bars/Lounges

8 Restaurants

Porter/Bellhop

Multilingual Staff

Catering

Elevators

Fax Machine ($)

Laundry Facilities

Beach Towels

Spa Services ($)

Handicap Room Available

Steam Room ($)

Honeymoon Packages ($)

Beach Volleyball

Wireless Internet Access ($)

Nearby Excursions & Attractions

Beach

Dining

Golf Course(s)

Horseback Riding

Jet Ski Rentals

Kayaking

Marina

Mayan Ruins

Medical Facilities

Motor Boat Rentals

Parasailing

Sailing

Scooter/Moped Rental

Scuba Diving

Shopping

Snorkeling

Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every
budget and every activity.

BlueBay Grand Esmeralda

Km 300, Carretera Federal Chetumal - Pto. Juarez, CP

+52 98 48 77 4500

Hotel Description

Bluebay Grand Esmeralda: Luxury Abounds at this All-Inclusive Retreat

Warm, frothy water spills over and around you. You're stretched out in a
private Jacuzzi, on the terrace of your suite, at the all inclusive Blue Bay
Grand Esmeralda on the Mayan Riviera. Just 10 minutes from Playa del Carmen,
this award-winning resort is the perfect escape from everyday cares. It's also
a great base for exploring Mexico's Yucatan Peninsula.

As you stroll along the private beach, cast an eye toward the thatched Mayan
roofs in this 180-acre, tropical paradise. When you're ready to challenge wind
and water, grab a windsurfing rig from the beach, in front of the resort, and
embark on an adventure. Or if you prefer the undersea world, you'll find
snorkeling and diving opportunities nearby.

Two, huge, free-form pools occupy more than 30,000 sq ft between the main
buildings of Blue Bay Grand Esmeralda and the beach. Designer chaise lounges,
deck-side and within the pools, invite guests to take it easy. But you'll also
find plenty of activity in the pools, from aquatic spinning to pool volleyball.
When you prefer to stay dry, catch a beach volleyball game, or try the two
tennis courts.

After an active day, consider pampering yourself with the "Labyrinth of
Sensations," at the hotel's state-of-the-art spa. This thermal-bath circuit
awakens your body with a footbath, sauna and vapor therapy. The spa offers
special packages for couples, as well as for pregnant women.

A dining dilemma awaits you. Should you choose salmon fillet with gorgonzola
cheese, accompanied by red-pepper, mashed potatoes and Mediterranean
vegetables, at Il Cuore Di Rossi? Or will it be beef medallions in Roquefort
sauce, at L'Atelier?

After a great night in one of the rooms or suites at Bluebay Grand
Esmeralda, you're ready to start exploring the fascinating, and even haunting,
Mayan pyramids at Chichen Itza, about three hours away. Another fun outing near
the hotel is Xcaret Park. Snorkel in one of two underground rivers at the park,
or swim with dolphins. From its butterfly pavilion to the bat cave and turtle
farm, Xcaret Park is as special as this Blue Bay Resort.

This hotel is All-Inclusive.
Features include:

Accommodations as selected

All meals and beverages, including national-brand, alcoholic beverages

Taxes and gratuities

DINING

This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.

Steak House RestaurantType: Steakhouse Hours: Daily, 6pm-10pm Description: Features fine steak cuts and other specialties a la carte;
located near the beach. Reservations are required. Dress code: Slacks and shoes required.

BARS/NIGHTLIFE

BEACH

BlueBay Grand Esmeralda sits on an exclusive stretch of white sand beach
overlooking the waters of the Caribbean.

POOLS

The resort includes 3 swimming pools, including a special area for children.
Chaise lounges are located around the swimming pool perimeter, as well as
inside the pool. The pools also feature underwater, stationary bikes for
fitness-conscious guests.

SPORTS/ACTIVITIES

Water

Windsurfing

Kayaking

Sailing

Available for an additional charge:

Snorkeling

Scuba

Land

Fitness

Tennis

Beach volleyball

Billiards

Ping-pong

INTERNET

Bluebay Grand Esmeralda offers complimentary Wi-Fi in rooms for one device per room. Guests may upgrade their complimentary Wi-Fi package for $3USD a day.

SPA SERVICES

A wide selection of spa services are available for guests.

Massages

Facials

Body treatments

Beauty salon

WEDDING/HONEYMOON

Wedding services are arranged directly through the front desk.

CHILD CARE

The Kids' Club is open daily from 9am-5pm. Babysitting available for an
additional charge.

Games

Sports and activities

Mini-cafeteria

ADDITIONAL INFORMATION

Location
BlueBay Grand Esmeralda is located 22 miles from Cancun International Airport
(CUN). Approximate driving time to the BlueBay Grand Esmeralda is 45
minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.

All hours, fees, amenities, information and services are subject to change
without notice.