Month: November 2012

After playing around with the new (totally disappointing) Outlook 2013 I found that the ribbon would keep hiding.

While that is annoying enough and I wanted to turn it back to how it was by default, what was really ticking me off was that someone else inadvertently made this happen while on my computer and could not tell me what they have done to set it that way.

So I set about working it it.

I couldn’t with out help.

So I set to Google for assistance. Found nothing, hence I’m writing this.

Steps

Click a Message in your mail view.

Click HOME (the ribbon should appear)

Then on the far right of the ribbon, is a little drawing pin icon. In this location

That when clicked will turn to the indication above. This pins the ribbon in place.

For the record… I am disappointed by the new Office. There is nothing new that impresses me after 3 years of additional development time, and plenty of little traps like this that just suck time and annoy you!

Watching Microsoft fall from grace by their own hand is slow and painful for all of us, although the future looks a little brighter sinace the removal of Blamer.

Looking for an Office 365 Website? Then InteractiveWebs has a Small Business Website for Office 365 for you!

Zendesk KB Import Tool / Sync

We have created a tool that allows the importing of Microsoft CRM (IFD) into your Zendesk setup.

The simple tool will look at your Microsoft CRM 2011 Articles (also known as KB articles) and draw them into your Zendesk support portal.

This is powerful if you have an existing CRM system with useful client data that you wish to expose to your support portal as a way of helping your customers find answers to their questions before they directly lodge a support ticket.

Additionally, the tool is smart enough to remove duplications. So if you run it against more than one instance of CRM, you can import KB articles without the fear of duplicating up on KB articles.

At the Zendesk end, the KB articles import something like this:

From original articles in CRM like this:

Versions

We have at this stage only release a version that runs as a Windows installable program, and connects to an IFD deployment of CRM. This is because we don’t anticipate a huge demand for the tool, and the only need we had was for this type of setup.

We are releasing the Source Code for the program, so that others can update it to their needs. Alternatively we would be happy charge a small amount to customize it to other particular needs.

In the near future we are going to update the tool to convert WordPress posts into Zendesk Knowledge Base Articles.

Please feel free to give feedback and or ask questions on what you would like to see in this too.

The underlying cause of the problem is sloppy release version upgrades of the DNN core product.

The issue is that the release.config file in the update versions of DNN references older versions of the Telerik.Web.UI .dll file in the /bin folder of the install versions of DNN. This means that the settings in your newly updated web.config file are referencing an old version of the Telerik file.