Description

The world's financial sector has seen a downturn in revenue and business expansion. Some of the giants have closed business or are acquired by sustainable financial institutions. With all the hassles around, customers have lost trust in banks and other institutions. This is resulting in a loss of customers - usually loyal - day by day.

With not too many products to offer due to a shortage of liquidity, despite the Middle East region being strong in investments and opportunities, financial institutions in this region are part of the international debacle.

What can be done? How can financial institutions generate profitable business? How can they retain existing clients? Should they revisit the basic and robust customer satisfaction models? Or should they invest in technology?

The highlight of the event is the discussion of key strategies by experts on retaining and satisfying clients in turbulent times. Some of the key presentations of this conference are based on Customer Loyalty, Six Sigma, Customer Centricity, Technology, Customer Experience and a unique topic on how Islamic Banking principles can retain clients.