14 retailers with flexible return policies during the coronavirus pandemic

Courtney Campbell, Reviewed.com

Friday

Apr 10, 2020 at 10:47 AM

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To adhere to social distancing and help stop the spread of coronavirus, many—if not all—retailers have closed their storefronts temporarily. While we can still order from these retailers online, it does make returning purchases a little more tricky, since you can no longer do so in stores. Because of this, many stores are adding a little more flexibility so you can return your unwanted goods without penalty.

Currently, some retailers are extending their return time period and some are even offering curbside returns to lessen the burden on their customers. Below you’ll find 14 popular retailers who are offering more flexible return policies at this time, but be sure to double check the current return policies of other stores before you order.

1. Target

While the big box retailer recently announced that it will be suspending its in-store product returns and exchanges—from March 26 through April 16—Target is being lenient for those purchases. The company is extending the return time for purchases made at this time by three weeks so consumers won’t be impacted by the suspension.

2. Apple

Apple typically has a 14-day return window, but has expanded that window due to its store closures. They stores will accept return within 14 days after they reopen. Unfortunately, if your device is at an Apple Store for repairs, you’ll have to wait for the store to reopen to retrieve it.

3. Sephora

Due to their temporary closings, Sephora has adjusted their in-store return policy for new or gently used products. For purchases made in-store after February 15, the stores will accept returns within 30 days of its reopening as long as you have the receipt. For online returns, the typical 30-day return policy has been extended to 60 days.

4. Macy’s

Like other retailers, this popular department store has also extended its return policy. You’ll now have a 60-day extension for all returns. That means 150 days for most purchases; 120 days for jewelry, watches, dresses, and small electronics; 90 days for Macy’s Backstage purchases and Last Act Clearance; and 75 days for tech, Apple, and Samsung purchases.

5. Gap

The return window for both Gap and Old Navy, which are owned by the same company, has been extended to July 1, but this only applies for purchases made between January 1 and April 30.

6. Kohl’s

Kohl’s typically has a lenient return policy of 180 days, but the company is getting even more flexible in response to the coronavirus outbreak. Stores will accept returns outside of that window for the first 30 days after they reopen.

7. Best Buy

Aside from items with a third-party contract and major appliances, purchases made between March 1 and April 15 at Best Buy have an extended return period until April 29. You can also make returns or exchanges through Best Buy’s curbside pickup service

8. Bed Bath & Beyond

Need to make an in-store return at Bed Bath & Beyond? Don’t worry. The company has extended its typical 180-day return policy to 240 days from the receipt date for all purchases made on or after February 20.

9. Foot Locker

For items purchased after February 1, Foot Locker is offering some leniency in returns. The company will accept returns up to 30 days after its stores reopen for both items bought online and in-store.

10. GameStop

While GameStop is implementing Delivery@Door—a.k.a curbside pickup—the stores will not currently accept returns or exchanges. However, GameStop is adjusting its return policy to be more flexible once stores reopen, though they did not explicitly state the changes.

11. H&M

With the temporary closing of its stores, H&M has extended its in-store return policy indefinitely or until further notice. Basically, you won’t have to worry about meeting the typical 30-day return policy until the stores reopen.

12. J.Crew

To help customers adhere to social distancing, J.Crew extended its return policy from 30 days to 60 days for all orders placed on and after March 1. This goes for both online and in-store purchases.

13. Urban Outfitters

While Urban Outfitters typically has a 14-day return policy for in-store purchases, the company is extending it to 60 days. Note that it only applies to in-store purchases—online purchases can still be returned via mail.

14. Victoria’s Secret

In response to the coronavirus, Victoria’s Secret will be extending its return policy for 30 additional days. This means that returns can be made within 120 days of the original purchase date as long as you have the receipt.

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Prices were accurate at the time this article was published but may change over time.

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