Free Malware Removal Forum

Welcome to MalwareRemoval.com,What if we told you that you could get malware removal help from experts, and that it was 100% free? MalwareRemoval.com provides free support for people with infected computers. Our help, and the tools we use are always 100% free. No hidden catch. We simply enjoy helping others. You enjoy a clean, safe computer.

I am new to this forum so please if I'm doing something wrong let me know. I have read through numerous posts regarding this malware issue and have rid most of it from my computer. but still have this come up when I open a new tab on firefox. Here is my log file from SystemLook...

SystemLook 30.07.11 by jpshortstuffLog created at 10:27 on 28/04/2012 by JustinAdministrator - Elevation successful

Let's not start jumping ahead of ourselves here. It's not a good idea to follow other people's fixes as a means to cure your own problems, even if your symptoms are similar there may be other mitigating factors that influence the course of action we need to take to remove your infection.

So, before we start removing your infection, let's start from the beginning and see what's on your computer, and what needs to be done to clean your machine.

Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

Select the option YES, I accept the Terms of Use then click on:

When prompted allow the Add-On/Active X to install.

Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.

Now click on Advanced Settings and select the following:

Scan for potentially unwanted applications

Scan for potentially unsafe applications

Enable Anti-Stealth Technology

Now click on:

The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

When completed the Online Scan will begin automatically.

Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

When completed make sure you first copy the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt

Copy and paste that log in your next reply please.

Now click on: (Selecting Uninstall application on close if you so wish)

Summary of the logs I need from you in your next post:

OTL fix log

E-Set log

Please post each log separately to prevent it being cut off by the forum post size limiter. Check each after you've posted it to make sure it's all present, if any log is cut off you'll have to post it in sections.

Great! the "searchnu.com is gone! I got rid of Bearshare finally and utorrent will be missed but would rather not have viruses. I am running multiple malware programs adaware pro, spybot seach and destroy, Super Antivirus, windows defender and Norton 360. Which do you recommend? also I have been having problems deleting programs from control panel, programs. It says I don't have administrator rights which I should. programs like Itunes and others I've ran into this problem. I've gotten around it by booting safemode but any ideas? I must say you have been extremely helpful. I'm so glad I found this forum. It's nice to know that this is available. I will recommend it most definitely!!

You shouldn't need Administrator permissions to uninstall programs in your account, however if there are multiple User Accounts on your computer, and the program you were trying to uninstall was made available to all Users on installation, then you may need to have Administrator permissions to remove it, since you would be making changes to other accounts.

If that is not the case, or you have an Administrator Account, let me know and we'll see if we can find out what the problem is.

Great! Yes, I only have one account and I am the administrator. I can delete some programs but get hung up on others. I will get an error that says "the system administrator has set policies to prevent this installation" Then i click ok and it says that " I do not have sufficient access to unintall "xxxxxx" contact system administrator.

On another note I would like your help on my desktop as well as I believe it is infected as well can I start from here?

I don't see any policy settings in your OTL log, which would usually indicate if any non-default policy settings were present.

We could reset your overall registry and file permissions to default, and this may resolve your problems, however the tool we'd use to do this is a relatively new one, and I can give no guarantee that it would be effective, or that using it may not have some unexpected side effect (I don't believe it will, but I can give no guarantee).

The alternative is for me to point you towards a forum that specialises in uninstaller problems (my speciality is malware removal).

Let me know how you'd like to proceed.

As for your Desktop, it will save confusion if you just start a new topic for it in the Malware Removal room. If I have time I'll try to have a look at it, but I'm a little busy at the moment, so it may be someone else who answers your topic.

Who is online

Advertisements do not imply our endorsement of that product or service. Register to remove all ads. The forum is run by volunteers who donate their time and expertise. We make every attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk. All trademarks are the property of their respective owners.