-If the message
is not displayed verify you opened the scanner cover (see image
above). If the document cover was opened the message will not
appear.

-When the message
"Cover is Open" "Please close the scanner cover" is displayed, continue to STEP b.

b. Carefully close the scanner cover.

- If the machine
prints a document and the LCD returns to the standby mode, the issue is
resolved. Opening
and closing the scanner cover reset the machine and cleared the error
message.

- If the LCD
returns to the standby mode, but it does not print a document, go to STEP 12.

- If the LCD
displays the message "Please Wait" and you can hear the machine attempt
to feed the paper 3 times (in 5 second intervals) go to STEP 14. You will hear the sound of rollers spinning as
they try to feed paper from the tray.

NOTE: If
you are not sure if the machine tried to feed the paper 3 times, repeat STEP 1.

-
If the LCD
continues to display the message "Paper Jam" and the machine did NOT
try to feed the paper 3 times continue to STEP
2.

NOTE: If
you are not sure if the machine tried to feed the paper 3 times, then repeat
STEP 1.

2. Pull the paper tray completely out of the machine.

3. Using 2 hands,
remove any jammed paper carefully (1).

4. Look inside the
machine where the paper tray was installed and look inside the exit rollers and
remove any jammed paper or pieces of paper.

5. Reinstall the
paper tray into the machine.

6. Open the Jam
Clear Cover (1) on the back of the machine.

7. Using2 hands pull any jammed paper out of the machine
carefully.

8. Close the Jam
Clear Cover.

9. Check inside the machine.

a.Lift
the Scanner Cover (1) to the open position using the finger hold handles located
on the right and left side of the cover.

-Verify the message
"Cover is Open" "Please close the scanner cover" is displayed. If the message is
displayed continue to STEP b.

-If the message is
not displayed verify the scanner cover and not the document cover was opened.

-When message "Cover
is Open" "Please close the scanner cover" is displayed, continue to STEP b.

b.Carefully check the
left (2) and right (3) hand corners and the center inside the machine and remove
any paper scraps that may be jammed.

NOTE:
If the
print head is at the right corner as shown below, hold down the STOP/EXIT
key for at least 5 seconds until the print head moves to the middle so the right
hand corner can be checked.

10. Use your
hand to move the print head left or right to make sure there are no paper scraps
stuck under the print head.

11. Gently close
the scanner cover. If you unplugged the machine, plug it back
in.

-If the paper does
not meet the machine's media requirements, you will need to replace the paper
with the appropriate paper.

14. If the removal
of jammed paper is not done carefully as described in the troubleshooting
section of your Users Guide, a paper sensor can get pushed out of position
during the removal of a jammed paper.

- A video with
instructions to correct the position of the paper sensor is available.

NOTE: Before
viewing the video please have available one of the recommended items listed
below: