JOB DESCRIPTION

The General Maintenance Guest Service Representative (GSR) is responsible for maintaining the general appearance of building(s) and grounds in accordance of the RRI Repair and Maintenance manual and inspection requirements. This position is critical to ensure that the quality of service for Red Roof Inns guests is in accordance with Red Roof Inns brand standards and Hassle Free Guarantee, while working with members of the hotel team, maintaining the inns General and Preventative Maintenance programs, as well as the safety and security of the hotel.

DUTIES AND RESPONSIBILITIES

* Maintain positive guest relations at all times and understand guests service needs.

* Using Red Roof Inns set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety and organization of guest rooms and other areas.

* Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.

* Empty all Trash receptacles from exterior and lobby at least 2xs per day, as determined by Inn Management.

* Comply with all Red Roof Inn and OSHA standards related to safety and security.

Provide special services for guests upon request.

Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry or housekeeping as needed.

Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members.

Must be able to easily and frequently change from one task to another and work with minimal supervision.

Frequent lifting and bending required.

* May be required to work nights, weekend and/or holidays.

WORKING CONDITIONS

Because Red Roof Inn hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets. Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekend and holidays. Schedules vary based on business need.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.