24/7 Urgent Care

WHAT TO EXPECT

If your pet is ever in need of urgent care, no need to call- just get here as soon as possible! If you are able to call ahead, it is often helpful for us to be prepared for your arrival.

When you arrive for Urgent Care Service, our receptionists will take your pet back to our hospital area for triage, and begin the check-in process with you. During triage, our technicians will measure your pet’s vital signs and a veterinarian will quickly determine whether your pet is critical enough to require immediate care, or if your pet is stable enough to wait with you until the veterinarian is ready to see you. Urgent Care often receives several patients at a time, so our veterinarians must use this triage system to determine which patients should be seen first, second, and so on.

Once your pet has been triaged, our receptionists will help keep you as comfortable as possible, and keep you updated on approximate wait times. We will take you to an exam room as soon as possible, and the veterinarian will meet with you to discuss and develop a treatment plan for your pet.

After your veterinarian has examined your pet, we will provide a recommended treatment plan and estimated cost, and get your authorization before starting any treatment. If there is an emergency situation where seconds count, we will do our best to verbally communicate what we need to do and the estimated cost, and provide a written treatment plan as soon as possible.