Terms and conditions

Please read these terms of use carefully before you use this website.

This service is provided Christopher Olding, trading as Wheatsheaf Music Publishing (“we”, “us”).
Use of this site and/or of making a purchase from us constitutes your acceptance of these terms of use.
We reserve the right to change these terms of use at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

General conditions

Pricing and availability

Products listed on the website sometimes become unavailable, and the prices are subject to change. We will inform you by e-mail if any products you order turn out to be unavailable. Goods are despatched as soon as possible after reception of the order.

Liability

We do not make any representations or warranties that the information and/or material contained on or accessible via this site is accurate, complete or current or that use of the site is free of risk of viruses or other damage

Unless otherwise agreed in writing, we shall not be liable to you for any direct loss; or any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss whatsoever.

In each case, whether such loss arises in contract, tort, negligence, misrepresntation, breach of statutory duty or otherwise and we have been advised or the possibility of such loss. This does not affect your statutory rights as a consumer under English law.

Copyright

All rights are reserved and reproduction of part or all of the contents of this site is prohibited other than in accordance with the following permissions: Any use of materials on this website, including storage and recording (other than on a purely transitory basis to permit you to view them), reproduction, modification, distribution, re-transmission, diversion or republication, without the prior written permission of Wheatsheaf Music Publishing, is strictly prohibited. This means, for example, that you must not use on any other website any materials displayed on this website from time to time.

Data Protection

The information and data (“personal data”) which is provided by you in connection with this website will be held on the computers and manual records of, and will be used by, Wheatsheaf Music Publishing. Wheatsheaf Music Publishing will only contact you in accordance with your wishes; your responses are recorded at the time these terms and conditions are presented. You are able to modify or remove any or all of your personal information by contacting Wheatsheaf Music Publishing, stating your full name and address and providing any other relevant information.

General

Every effort has been made to ensure the accuracy of the information contained within this website, but we assume no responsibility for the accuracy of any particular statement and accepts no liability for any loss damage or consequence that may arise from reliance on the information contained on this site.

We will do our best to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Privacy

We collect information about our users for the following main reasons:

1. To provide an interactive web site where email is used to communicate with users.
2. To allow the purchase and delivery of goods online.

We are committed to protecting your privacy.
We will not share any individual user details (including your email address) to any third party without your consent.
You will only receive email from us in relation to transactions or areas you have expressly signed up for.

We collect your name, postal and email addresses, payment information and information about your order. Payment information is then transmitted and processed securely and is NOT held on our servers.

What else you should know about privacy?
Close your browser after a user session. This is so that other people cannot access your personal information if you share a computer with someone else or are using a computer in a public place – a library or Internet cafe. You are responsible for the security of, and access to, your own computer.

Remember that when you voluntarily disclose personal information over the Internet, this information may be collected and used by other people. Iif you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your usernames and passwords and any account information. Be careful and responsible when you use the Internet.

Our pages may contain links to other websites, and you should be aware that we are not responsible for the privacy practices on other websites.

Cookies are used on this site to keep track of the contents of your shopping cart. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes

Making A Purchase

To make a purchase, browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Payment methods

We accept debit and credit card payments through the PayPal service – note that you do not have to have a PayPal account to use this service. When the order is placed at the PayPal service website, credit card numbers are encrypted using 128 bit encryption. Fulfilment of credit or debit card payment is handled entirely by PayPal and is never passed to Wheatsheaf.

You may alternatively pay by bank transfer (BACS), in which case we will email you our bank account details when we receive your order and will dispatch the goods when your payment has arrived in our bank account.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery

For our purposes the UK includes the Channel Islands and the Isle of Man. We do not currently deliver outside the UK.

We aim to dispatch within five working days of confirming your order. If we are not able to meet this target, we will contact you to advise an expected dispatch date.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.