Saturday August 12, 2017

A photographer is sharing his customer service nightmare after getting tricked by a $1,500 Canon lens "sale" via Amazon Marketplace. The implication here is that Amazon only checks whether a parcel was signed for in the same town as the buyer: the address could be completely wrong, yet the company will not look into it just because the zip code matches.

I’ve been ordering used lenses for years and have never had a problem with any purchases. That is, until now. I recently ordered a $1,500 used camera lens from Amazon. The lens never showed up, and Amazon is refusing to return my money because they claim the tracking number shows that it was delivered to my address. Here’s the story of how I fell victim to this used lens scam.