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2 Copyright 2004 Paradyne Corporation. All rights reserved. Printed in U.S.A. Notice This publication is protected by federal copyright law. No part of this publication may be copied or distributed, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language in any form or by any means, electronic, mechanical, magnetic, manual or otherwise, or disclosed to third parties without the express written permission of Paradyne Corporation, th Ave. N., Largo, FL Paradyne Corporation makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Further, Paradyne Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of Paradyne Corporation to notify any person of such revision or changes. Changes and enhancements to the product and to the information herein will be documented and issued as a new release to this manual. Warranty, Sales, Service, and Training Information Contact your local sales representative, service representative, or distributor directly for any help needed. For additional information concerning warranty, sales, service, repair, installation, documentation, training, distributor locations, or Paradyne worldwide office locations, use one of the following methods: Internet: Visit the Paradyne World Wide Web site at (Be sure to register your warranty at Telephone: Call our automated system to receive current information by fax or to speak with a company representative. Within the U.S.A., call Outside the U.S.A., call Document Feedback We welcome your comments and suggestions about this document. Please mail them to Technical Publications, Paradyne Corporation, th Ave. N., Largo, FL 33773, or send to Include the number and title of this document in your correspondence. Please include your name and phone number if you are willing to provide additional clarification. Trademarks Acculink, Bitstorm, Comsphere, DSL the Easy Way, ETC, Etherloop, FrameSaver, GranDSLAM, GrandVIEW, Hotwire, the Hotwire logo, Jetstream, MVL, NextEDGE, Net to Net Technologies, OpenLane, Paradyne, the Paradyne logo, Paradyne Credit Corp., the Paradyne Credit Corp. logo, Performance Wizard, StormPort, TruePut are registered trademarks of Paradyne Corporation. ADSL/R, Connect to Success, Hotwire Connected, imarc, JetFusion, JetVision, MicroBurst, PacketSurfer, Quick Channel, ReachDSL, Reverse Gateway, Spectrum Manager, and StormTracker are trademarks of Paradyne Corporation. All other products and services mentioned herein are the trademarks, service marks, registered trademarks, or registered service marks of their respective owners. CE Marking When the product is marked with the CE mark on the equipment label, a supporting Declaration of Conformity may be downloaded from the Paradyne World Wide Web site at Select Library Technical Manuals CE Declarations of Conformity. 2

3 Preface This manual is written for software version A001.S.101.IAD.03 for Web management. It is designed to provide information to network administrators. It covers the installation, operation and applications of the 1862 VoIP IAD. Important Safety Instructions 1. Read and follow all warning notices and instructions marked on the product or included in the manual. 2. Slots and openings in the cabinet are provided for ventilation. To ensure reliable operation of the product and to protect it from overheating, these slots and openings must not be blocked or covered. 3. Do not allow anything to rest on the power cord and do not locate the product where persons will walk on the power cord. 4. Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous high voltage points or other risks. Refer all servicing to qualified service personnel. 5. General purpose cables are used with this product for connection to the network. Special cables, which may be required by the regulatory inspection authority for the installation site, are the responsibility of the customer. Use a UL Listed, CSA certified, minimum No. 24 AWG line cord for connection to the Digital Subscriber Line (DSL) network. 6. When installed in the final configuration, the product must comply with the applicable Safety Standards and regulatory requirements of the country in which it is installed. If necessary, consult with the appropriate regulatory agencies and inspection authorities to ensure compliance. 7. A rare phenomenon can create a voltage potential between the earth grounds of two or more buildings. If products installed in separate buildings are interconnected, the voltage potential may cause a hazardous condition. Consult a qualified electrical consultant to determine whether or not this phenomenon exists and, if necessary, implement corrective action prior to interconnecting the products. 8. Input power to this product must be provided by one of the following: (1) a UL Listed/CSA certified power source with a Class 2 or Limited Power Source (LPS) output for use in North America, or (2) a certified transformer, with a Safety Extra Low Voltage (SELV) output having a maximum of 240 VA available, for use in the country of installation. 9. In addition, since the equipment is to be used with telecommunications circuits, take the following precautions: Never install telephone wiring during a lightning storm. 3

4 Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. CE Marking When the product is marked with the CE mark on the equipment label, a supporting Declaration of Conformity may be downloaded from the Paradyne World Wide Web site at Select Support -> Technical Manuals -> Declarations of Conformity. FCC Part 15 Declaration An FCC Declaration of Conformity may be downloaded from the Paradyne World Wide Web site at Select Support -> Technical Manuals -> Declarations of Conformity. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The authority to operate this equipment is conditioned by the requirement that no modifications will be made to the equipment unless the changes or modifications are expressly approved by the responsible party. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4

5 Consult the dealer or an experienced radio/tv technician for help. Notice to Users of the United States Telephone Network The following notice applies to versions of the modem that have been FCC Part 68 approved. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachment (ACTA). On the bottom side of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the Telephone Company. This equipment is intended to connect to the Public Switched Telephone Network through a Universal Service Order Code (USOC) type RJ11C jack. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It has been designed to be connected to a compatible modular jack that is also compliant. The Ringer Equivalence Number (or REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local Telephone Company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point. For example, 03 represents a REN of 0.3. If the modem causes harm to the telephone network, the Telephone Company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the Telephone Company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The Telephone Company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the Telephone Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with the modem, refer to the repair and warranty information in this document. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is resolved. The user may make no repairs to the equipment. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If the site has specially wired alarm equipment connected to the telephone line, ensure the installation of the modem does not disable the alarm equipment. If you have questions about what will disable alarm equipment, consult your Telephone Company or a qualified installer. 5

6 Notice to Users of the Canadian Telephone Network NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment is labeled on the equipment. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five. If your equipment is in need of repair, contact your local sales representative, service representative, or distributor directly. CANADA EMI NOTICE: This Class B digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Cet appareil numérique de la classe B respecte toutes les exigences du règlement sur le matérial brouilleur du Canada. 6

9 Chapter 1 Introduction This chapter introduces the 1862 VoIP IAD SIP. It includes a product overview, description of the products features and applications, and explains the functions of the Front panel LED indictors. 1.1 Product Overview The 1862 is a powerful VoIP Integrated Access Device (IAD), providing predictable, real-time, toll-quality voice over the Internet. The 1862 IAD is designed for residential and business users who need to integrate ADSL and VoIP technologies. With ADSL broadband technology, the 1862 IAD offers users easy access to the Internet, and provides VoIP at very high speeds. An ordinary telephone connects to the RJ11 port (telephone jack) on the back of the IAD, allowing calls to be routed to anywhere in the world significantly reducing or eliminating long distance charges. Your PCs do not have to be turned on to make calls. The 1862 IAD supports policy-based QoS on Layer 3, which provides high quality voice service. The 1862 IAD solves all of your network and telephony needs in one integrated unit, which reduces your space requirements, and the cost of hardware and cabling. This makes the 1862 IAD the most cost effective solution for your application. 9

11 1.3 Front Panel LED Indicators ALARM FXO FXS 1862 VoIP IAD LED Indicator Color Mode Function Power LAN Green On Off Green On Off Power is supplied. Power is not supplied An Ethernet link is established An Ethernet link is not established Green Flash Activity over the Ethernet link Green Flash ADSL link is training ADSL On Off An ADSL link is established The ADSL link not established ALARM Red Flash An alarm has occurred Off Normal operating status FX0 Green On Off IAD has been switched to PSTN mode (Press # or ## to switch IAD to PSTN mode) A FX0 link is established and idle Green Flash A call is received from the PSTN line. FXS Green On Off A FXS link is established and busy with a call A FXS link is established and idle Green Flash Trying to connect to the Call Agent (VoIP Service Center) 11

12 LED Indicator Color Mode Function USB Green On Off A USB link is established A USB link is not established Green Flash Activity over the USB link Note 1: If the device fails to power on, or it malfunctions, first verify that the power supply is correctly connected, and then power it on again. Note 2: The ALARM, FXO, and FXS LEDs blink when the device is booting. When the booting process is complete, the ALARM, FXO, and FXS LEDs stop blinking. 12

13 Chapter 2 Hardware Installation 2.1 Hardware installation The figure below illustrates possible connections to the back panel of the router. In the middle of the rear panel, there is a recessed button. This button is used to reload the factory default settings. Use a small object like a ballpoint pen to press the button and hold it down for over three seconds. The router will reset and all parameters will return to their factory default settings. You can verify this process by monitoring the Power LED, it will turn off and then on again as the router restarts. On Power FXS USB LAN LINE Off Power Switch USB AC Power Input VoIP Service PC/LAN To POTS Splitter, Micro Filter or Wall Outlet 1. If you will use the USB port, install the USB driver before proceeding. See Section Connect the power adapter to the Power jack of the IAD, and then plug the power adapter into the wall outlet. 3. Connect your analog telephone to the RJ11 FXS port for VoIP service. 4. Connect the USB port to your PC with a standard USB cable. 5. Connect the LAN port to a PC or hub with an RJ45 cable. 6. Connect the Line port to the ADSL wall outlet, a POTS splitter, or micro filter, with an RJ11 connector cable. Consult your Internet Service Provider (ISP). 7. Turn on the power switch on the rear panel. Note 1: If the device fails to power on, or it malfunctions, first verify that the power supply is correctly connected, and then power it on again. If the ALARM LED flashes in red, an alarm has occurred. Note 2: Restore the default parameters of the router by holding down the device s Reset button until the FXO and FXS LED s start blinking simultaneously (about 5 seconds). After the device has rebooted successfully, and if the connection is established, the LAN LED, ADSL LED or USB LED will display in green, depending on the connection type. 13

14 2.2 Installing the USB Driver IMPORTANT: Make sure your router is disconnected before installing the software. To install the USB driver complete the following steps: STEP 1: Insert the CD-ROM disc for the ADSL USB router. Then double- STEP 2: Browse the CD-ROM, and open the USB Driver Folder click on SETUP.EXE. STEP 3: Click on the Next button, and the installation program will install the driver. STEP 4: A message pops up when the installation is complete. Click on Finish to complete the installation. 14

15 STEP 5: Connect your IAD to a USB port on your PC. 15

16 2.3 Uninstalling the USB Driver Uninstall the USB driver by completing the following steps: STEP 1: Click on the Windows Start button and go to Programs>Drivers Comtrend CT-6xx. Click on Uninstall. STEP 2: Click on OK when you are prompted to confirm the un-installation. STEP 3: When prompted by the message shown below, disconnect the USB cable from your PC and click on the OK button. 16

17 STEP 4: When the driver is removed, a complete message pops up. Click on Finish to close the window. 17

18 Chapter 3 Logging In to the Web Browser This section describes how to manage the IAD via a Web browser from the remote end. You can use a web browser such as Microsoft Internet Explorer 6.0 or above. Use a browser that provides full support for JavaScript. For optimum visibility of the configuration screens, set your display resolution to 1024 x 768. To change the resolution, go to the Microsoft Windows Control Panel and click on the Display icon. You will find the resolution setting under the Settings tab. A unique default user account is provided with user name root and password For security purposes, you should change the default password the first time you log in. 3.1 IP Address To log on to the device using a web browser, your workstation and the device must both be on the same network segment. The default IP address is You can modify the IP address of your PC by following these steps: STEP 1: In Windows, go to Control Panel and select Network Connections. Select your Local Area Connection (LAN) and right-click on it. Select Properties from the ensuing menu. On the General tab, scroll down to Internet Protocol (TCP/IP) and select it. Then click on the Properties button. STEP 2: Click on the IP Address tab of the TCP/IP Properties screen and change the IP address to the domain of x/24. STEP 2: Click on OK to submit the settings. Reboot the computer as requested. 18

19 STEP 3: Start your Internet browser with the default IP address Login Procedure To log on to the system from the Web browser, follow the steps below: STEP1: Start your Internet browser. STEP 2: Type the IP address for the router in the Web address field. For example, if the IP address is , type STEP 3: You will be prompted to enter your user name and password. The default User Name is root, and the default Password is The user name and password are casesensitive. STEP 4: After successfully logging in, you will reach the main menu. Menu items have three categories: Basic, Advanced, and VoIP. 19

20 Chapter 4 Basic Configuration From the Basic menu bar, you can change passwords, configure the WAN/LAN interfaces, set up routing, save settings, reboot the device, and retrieve the factory default settings. 4.1 Version To verify the software version of your router, from the Basic Menu bar, click on Version Information. The information will appear as in the screenshot below. 4.2 Access Control To manage the list of users, click on Access Control on the menu bar. On the Access Control screen, you can add, modify or delete users Change the Password To modify the password, click on Access Control on the menu bar. Select the applicable user, and click on Change Password. 20

21 On the Change Password screen, type the old password and type the new password twice. Click on Apply to submit the settings. If you change the password, make sure you keep a record of it in a safe place, as you will require it the next time you log in Add User To add a user entry, click on the Add button, and fill out the parameters below. Click on Apply to submit the settings. User Name: Enter the new user name. User Name is case sensitive. Password: Enter a password for the new user. Password is case sensitive. Services: Authorization for CLI, HTTP, or FTP services. Permissions: Select Ordinary or Administration user permission. Note: When Ordinary is selected for CLI and HTTP as an authorization, the user can view configuration options but not save them. In order to be able to save changes, Administration needs to be selected. FTP and Administration must be selected to execute FTP upgrades. 21

22 4.2.3 Delete User To delete a User from the list of users: STEP 1: Click on Access Control on the menu bar. STEP 2: Choose a User entry, and click on Delete. 4.3 ADSL Link Status To view the ADSL link status, click on Link Status from the tool bar. The page includes the following information: Field ADSL Line Status ADSL Mode Description Shows the current status of the ADSL line Shows the ADSL standard that is currently configured. The standards are: MULTI, T1.413, G.DMT, and G.LITE. 22

23 Field Upstream Downstream Attenuation SNR Margin HEC Count Firmware Description Upstream data rate negotiated by the DSL link (kbps). Downstream data rate negotiated by the DSL link (kbps) Current attenuation (in db) of both the near end and far end. Current SNR margin (in db). Number of ATM cells received with errors since the link was established. The version number of the firmware. 15 min ES Counter Number of errored seconds for the current 15 minute period. CRC Errors Number of errors per second since training occurred. 1 day ES Counter Number of errored seconds for the current day. 23

24 4.4 WAN Setup Click on WAN Setup from the tool bar and configure the WAN interface for these services: RFC1483 Bridged, RFC1483 Routed, PPPoE, PPPoA, and MER. The following are the common settings for these services. VPI and VCI LLC Encapsulation: With LLC encapsulation, a link control header is added to the Ethernet packet that identifies the protocol type (Ethernet). This allows multiple protocols to be transmitted over the ATM Virtual Circuit. VC Multiplexing: With VC Multiplexing no link control header is needed, as the ATM Virtual Circuit is assumed to be carrying a single protocol. Enable NAPT: NAPT or Network Address Port Translation is explained further in section This feature is available for RFC 1483 Routed, PPPoE, PPPoA, and MER. 24

25 4.4.1 RFC 1483 Bridged When using RFC 1483 style bridging, Ethernet frames are bridged over ATM Virtual Circuits. The Ethernet frames are encapsulated using either LLC Encapsulation or VC Multiplexing. With LLC encapsulation, a link control header is added to the Ethernet packet that identifies the protocol type (Ethernet). This allows multiple protocols to be transmitted over the ATM Virtual Circuit. With VC Multiplexing, no link control header is needed as the ATM Virtual Circuit is assumed to be carrying a single protocol. Since the Ethernet packets are bridged, the router s only responsibility is to pass the Ethernet packets between the Internet Service Provider and the local network. The IP addresses of the local network are assigned by the ISP either statically or dynamically. To set up a RFC 1483 Bridged connection, configure the common fields on the top of the page and click on the Add button to add the entry. In the example above, a new PVC with VPI:0 and VCI:34, is created with RFC1483 Bridged mode. 25

26 4.4.2 RFC 1483 Routed To set up a RFC 1483 Routed connection, configure the common settings on the top of the page, click on RFC 1483 Routed, and configure the WAN IP address and WAN subnet mask settings. Click on the Add button to add the entry. In the example above, a new PVC with VPI:0 and VCI:34, is created with RFC1483 Routed mode. 26

27 4.4.3 PPPoE PPPoE provides session authentication using either Password Authentication Protocol (PAP) or Challenge Handshake Authentication Protocol (CHAP). Session accounting is possible and conservation of bandwidth can be achieved by closing down unused sessions. By utilizing PPP, link and network parameters are easily negotiated between the IAD and the ISP. When using PPPoE, the system is assigned an IP address from your Internet Service Provider as part of establishing the network connection. The system can be configured as a DHCP server for the LAN, and NAT can be used to translate private addresses to public addresses. In this way, computers in the LAN do not have to have their own public IP addresses. To set up PPPoE, click on PPPoE. Configure the common fields on the top of the page, as well as the following fields. At the bottom of the screen, click on the Add button to add the entry. For example, above we added a new PVC, VPI:0/VCI:34, for PPPoE mode. User name/password: used for remote customers to login during dialup. Dialing Mode: Mode: Direct and Auto. If the mode is set to AUTO, the PPPoE negotiation automatically starts when the system identifies any traffic on the link. The default is DIRECT. Idle Timeout: defines the period of time (in minutes) after which an idle PPPoE link will be terminated. This field is required under AUTO mode. After a period of inactivity (equal to the timeout value), the device automatically disconnects the user from the network. 27

28 Authentication: defines the authentication code: PAP or CHAP Enable DHCP Server: enables (if checked) or disables the DHCP server. The DHCP server dynamically allocates network addresses and delivers configuration parameters to hosts PPPoA To set up PPPoA, click on PPPoA. Configure the common fields and the following fields. Click on the Add button to add the entry. User name and Password: used for remote customers to login upon dialup. PPPoA is manually activated by entering startup commands from the page: Advanced> Configure> PPPoA. Authentication: defines the authentication code (PAP or CHAP). In the example above, a new PVC with VPI:0 and VCI:34, is created for PPPoA mode. 28

29 4.4.5 MER MAC Encapsulation Routing (MER) enables the router to route IP addresses on the RFC 1483 bridged link. NAPT function is supported to allow multiple private IP addresses on the LAN to share a public IP address. To set up MER service, configure the common fields, and then enter the IP Address and Subnet Mask under the MER section of the screen. Click on the Add button to add the entry. In the example above, a new PVC with VPI:0 and VCI:34, is created for MER mode. The IP Address is assigned through the DHCP protocol. 29

30 4.5 LAN IP Address The default LAN IP address is Click on LAN Setup from the menu bar to configure the LAN IP address. Type the LAN IP address and subnet mask. Click on Apply to submit the settings. When the new IP address is applied, Web browser access will be interrupted. Use the new IP address to log in Fixed IP and DHCP To configure IP address, select LAN Setup and provide the required parameters. Then click on Apply. Start/Stop DHCP client LAN IP Address Subnet Mask Default Gateway Select the appropriate box. Enter the LAN IP address. The subnet mask of the IP network. First select, then input if required. 30

31 4.5.2 PPPoE To configure, Click on on the PPPoE tab. The following screen is displayed. Click on Add for a new PPPoE entry. Enter the required parameters. Then click on Submit. User name Password Enable NAT Dialing Mode Idle Timeout (Min) Authentication Enter the user name. Enter the password. Click in the box, if required. Select auto or direct. Input number of minutes. Select the authentication type. 31

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