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For all UK and EU orders we currently use a company called UCS who are located in Bracknell, UK. They pick our orders up until 5pm Monday to Friday. The carrier used to deliver the order will be determined by the service selected.

Your order should usually take between 1 and 2 working days to reach you once payment is received and the order isprocessed. International shipping will take a little longer, and orders outside the EU may take an extra couple of days to clear customs. Sometimes international parcels are held up due to circumstances beyond our control. If you require your international order by a certain date please get in touch before placing your order. You are responsible for ensuring that you are able to import the products into your country and for any duty or taxes that need to be paid.

Yes, we ship to most countries. If you find there is no option to ship to your country then please send us an email via the 'Contact Us' page and we will work out a shipping quote for you. Please ensure that the product you're ordering can be imported into your country and will not be seized at the border.

If there is something we do not carry on the site but is one of the brands we stock, you can send us a request and we will contact our suppliers to see if we are able to get hold of it for you. If it is requested a lot then we will look to stock it as a standard item. Please note that special orders may incur an extra delivery charge that may be passed on from our supplier.

A reseller may contact GBC Trading if not 100% satisfied with a purchase to request a return. GBC Trading does not accept returns or provide refunds on food or heat sensitive items, including Probiotics, Ratfish Oil or EVCLO Liquid. GBC Trading will not accept returns or issue credits for items returned to Reseller by the Reseller’s customers.

Other Products may be returned up to 30 days from the date GBC Trading received Reseller’s Purchase Order. Such returns are subject to a restock fee per unit and will only be accepted if the Products are new and unused, in their original unopened packaging.