Charity helpline for flood victims

Fire crews pump out properties in Port Elphinstone earlier in the week.

Published:10:27Thursday 07 January 2016

Share this article

The housing and homelessness charity Shelter Scotland has set up a temporary emergency helpline number for North-east flood victims.

It comes as communities brace themselves for more flooding with heavy rain sweeping the area.

Expert local advisers will offer guidance to home owners and tenants on issues relating to their rights and responsibilities in the event and aftermath of flooding, furniture replacement options, accessing low interest rate loans and crisis grants.

Shelter Scotland’s deputy director Alison Watson, said: “It can be overwhelming for families and individuals dealing with the aftermath of flooding in their home.

“We want people to know that they are not alone. Shelter Scotland advisors, along with other agencies, are here to help anyone affected by flooding to navigate through the process of repairing damage, getting back into their homes and on with their lives.

“Our dedicated emergency helpline number offers anyone who is in crisis because of the recent flooding somewhere to turn for expert housing advice.

“This helpline, based in Shelter Scotland’s Aberdeen Hub, will be open for the next two months to support those caught up in the disaster, offering advice on financial help available, insurance issues and finding alternative accommodation where it is needed.