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Archive for the ‘marketing’ Category

The buzz so far in 2009 is that SEO is not enough; social media is a must. While this is an exaggerated claim that is nevertheless gaining credence, the truth is that you would be foolish not to review the social media tools available to see if any of them are worth your while.

A recent thread at WebProWorld gives some good insight into the issue, and what follows is an expansion of my contribution to the thread.

From a marketing perspective, best to identify the social media where people interested in your topic hang out, then start connecting. If that’s Twitter or Digg or Zoomit or FaceBook or StumbleUpon or MyBlogLog, whichever. This is just like in the offline world finding out which meetings and associations you need to be at for various functions (meeting potential clients, meeting potential suppliers, professional development, etc.). For instance, you might decide that all you need social media is as a way of keeping your ear to the ground.

However, if you hope to maintain high search engine rankings in a competitive field, a more proactive social media strategy can be an invaluable tool. For SEO purposes, your goal is to get people talking about your content. When people talk on the Internet, they create links that feed the search engines’ algorithms. The basic recipe for social media SEO is…

Create and keep creating lots of great content on your website.

Find out where people interested in your content hang out.

Network (that means mostly chatting, sharing, asking questions – just as you would at a trade show reception)

As you get known, start sharing your own content.

As you get more known, people in the social media will start talking about your content (both on the social media site and in their blogs “back home”)

Don’t stop.

The Web is a reflection of real life. If you understand real life, the Web is not that hard to understand, either. If you understand networking in real life, networking on the Web is quite similar.

My top social network of preference is Twitter (I am at http://www.twitter.com/amabaie) . But I am also active in a number of other places for various specific reasons.

If you represent multiple clients (if you are an SEO consultant or a public relations agent, for example) there are pros and cons to establishing multiple profiles, one for each client. Obviously, each one assumes its own identity and each one builds its own circle of friends, but then each one also has to do the work to network; some will, many won’t.

If you try to do it all for them, you’ll end up very confused. I know of a couple people who have gotten their two accounts confused with each other. I have many websites, and I have created two accounts at Twitter. The one that is “me” serves for my main professional website and my personal growth website, and for almost any other purpose I might want (including helping my clients); it is me. But I did create one other profile specifically because a) the followership it needs to cultivate is a very specific demographic and b) the account is almost completely a broadcast account (very little networking) and needs to have a much more organizational face than I want for my main account.

Whether on your own or through your SEO or PR agent, you should consider social media as part of your SEO strategy. It is not a necessity for every business, but it is not something to be ignored either.

Three months ago, I wrote about how offline links count, too. I recounted the story about how hard it was for me to enter a contest, because of the typo in the URL on a printed flyer. Well, it seems the contest is on again. Yesterday, I received a new flyer in the mail from the Lake Placid folks with a new entry code and…the correct URL.

How will this new flyer by viewed by people? We can only speculate, but here are some possibilities.

People who did not try to enter before will most likely see this as brand new, so the gaffe would not affect them.

Some people who did not try to enter last time might remember the previous flyer, in which case it served as branding and might increase the person’s likelihood of entering this time.

People who tried to enter last time might try again.

People who entered last time might figure it’s a waste of time to try this time.

Many people might not try to enter the contest, but they will get the message to visit upstate New York, which is the whole point of the contest.

There will probably be plenty of people who fall into each of these categories, and perhaps some others, too. Hopefully for the resorts involved in the mailing, most of it will be positive.

Do you know the age of your audience? Of course, if your website sells iPhone accessories, you have a pretty good idea. Or if you sell lawn bowling supplies, you also have a pretty good idea.

But most website owners, when asked the age of their audience, respond with “all ages”. This might be true, and it might not be all that true. Either way, it is worthwhile fining out, because how you market to people at various stages of their lives differs greatly. I was reminded of this by an article in Scientific American on how we change our attitudes as we age.

“Openness typically increases during a person’s 20s and goes into a gradual decline after that. This pattern of personality development seems to hold true across cultures. Although some see that as evidence that genes determine our personality, many researchers theorize that personality traits change during young adulthood because this is a time of life when people assume new roles: finding a partner, starting a family and beginning a career. Personality can continue to change somewhat in middle and old age, but openness to new experiences tends to decline gradually until about age 60.”

So knowing the stage of life your audience is in can make a big difference to whether you want to pitch your product as a “new experience” or an improvement on a familiar experience for example.

You might also find that attitudes impact what search terms to target. For instance, if you are pitching travel packages to a younger audience, the word “adventure” might be a key component of the search terms you focus on. If you are pitching to an older audience, you might prefer to use words like “nature” in your keyword development. Chances are your page will include both words, but where you place the emphasis is important.

It might be that the main difference in keyword focus is in your inbound links. Some links might use “Nature vacations in Peru”, whereas others might read “Adventure vacations in Peru”. If your link is on some lost “links” page buried deep in somebody’s website, it might not matter which anchor text you use. But if the link is prominent on somebody’s website, with the potential to bring real visitors with real money in their pockets, it pays to ask the linking website owner what his demographics are.

All marketing starts with knowing your audience. There is no marketing that is tougher than pitching to “everyone”.

Hmmm…I wonder what Mom has in her fridge…let’s check. I see. Ooh, she has some good stuff. Let’s just send her a message here… “Hi mom. Thinking of doing anything with that lasagna? I’m free to come over for dinner.” I suppose I should copy my brother on that one.

This is an important issue for anyone interested in SEO because increasingly the lines between various aspects of online marketing, including SEO, will be blurred. In fact, that is one of the foundations on which my free eBook Sticky SEO was written.

I encourage you to read the full interview, and at the bottom of the page Danny has added links to previous interviews in the series, all of which will shed further light on how you can use social media to help promote your website.

This will be a short post (I hope!). Just a few days ago I returned from some fun in New England, and I was thinking about returning into the mountains of New Hampshire or upstate New York.

So it was with more interest than usual (I didn’t rip it up) that I opened a flyer that read”VOUS venez peut-être de GAGNER un des six forfaits escapade à Lake Placid”. This delightful and hopeful notice was followed by a website address where I could enter a code to verify that I had indeed won a package to lake Placid: www.LakePlacid/WIN .

So I did.

Or, at least, I tried.

I tried again.

And again.

I tried adding .php and .html and .asp … all to no avail. many people would have given up at this point, or much earlier, but I have a stubborn streak that you really don’t want to catch from me, and finally I figured out what was wrong; they had forgotten to print the .com in the URL. I knew what to look for, and still it took me a while. How many people would not have known that a URL is invalid without a TLD? How many people would have given up without even trying to fix the URL? And most importantly, how much money did the Lake Placid Essex County Visitors Bureau invest in designing and mailing these brochures that were missing four crucial characters? It is a mistake I am sure they will not let happen again.

When building links, one of the points that even the legions of outsourcing link-builders in India will focus on is that they will make sure to post the correct URL without typos. Your offline link-building is just as crucial. In fact, a typo in one online link doesn’t matter too much. A typo in a pamphlet that hundreds or thousands of people will read matters much more.

By the way, I did not win that package…but I should get an A for effort. And if nobody else figured out the correct URL, maybe the Lake Placid Essex County Visitors Bureau will award me the prize by default and I’ll get to do some 46er trekking.

This is a poignant reminder of how the little things really do matter. It’s a story of how a $0.95 fly swatter improved Nick’s productivity by 1000%. Imagine that. No more flies buzzing around his ears, and Nick can now blog 10 times a day (although, it would appear that he has invested his newfound productivity in some other fashion).

What little irritants are getting in your way and reducing your productivity? Instead of just waving them away, only to wave them away again, and again, and again, is there a simple solution you could turn to that would remove the problem?

Now think about your website. Are there aspects that are underperforming or little impediments that are making it function less efficiently. Perhaps you ask one question too many on a form and you get fewer subscribers to your newsletter than you ought to. Or perhaps by not giving shipping charges up front, many people abandon your shopping cart. Whatever the problem, could it go away with a simple fix?

It seems I have been encountering an awful lot of doctrine at webmaster forums recently about the high value of one-way links or the low value of link exchanges. This is a myth, based on those people who engage in what the search engines view as “unnatural” linking patters. If most of your links come from reciprocation, then it stands to reason that your website does not have a lot of value, or else it should get lots of links based on the quality of its content or its usefulness.

But if your links come from a wide variety of sources and in a wide variety of formats, there is no truth to the myth that a link exchange is worth less than a one-way link. When faced with Internet marketing issues, it is often worth doing a reality check. What would you do to promote your business in the real world?

Suppose you owned a tourist attraction and you wanted to place your brochure in the lobby of a local hotel. The hotel might say:

Great. That’s a wonderful service to my visitors.

No problem. That will be $50 a month.

Sure, if I can place my brochure on your counter (like a link exchange!)

OK, if you give me a season’s pass.

Does it matter which way you get the brochure (link) into the lobby (webpage)? No. What counts is that you are where your target market can see you. And that is what counts with link-building. Find the p[laces you want to be seen by real people and by the search engines and get your site listed there in whatever way you can.

A note about paid links. Google do not like paid links. But does that mean it is wrong to buy a link if that’s what it takes to be where you want to be? No, that is just good marketing. But it does help to understand what Google is doing.

Google does not care how you do your marketing. Google does care that the public perceives it as the most useful search engine. Google is a business, just like you, and the customer is always right. To keep customers coming back, Google has a very complex and carefully balanced ranking algorithm. Who is ranked at what position is a moot point to Google, but if the overall integrity of its results is placed at risk, Google has to take action. The massive purchasing of paid links on high PageRank websites, often irrelevant to the topic of the link, has the potential of skewing Google’s results. For that reason, these are not looked on favorably.

I do not recommend as a matter of practice that you buy or lease irrelevant links to boost PageRank. I do not recommend that paid links be a major portion of your linking campaign. And I do not recommend you buy links where there are a dozen other paid links all together. But if there is a relevant link that you want and the price is money, I do recommend that you don’t feel obliged to keep your money in your pocket.

One way or link exchanges. Barter or paid. Three way or five way linking. Do whatever it takes to get the highest quality, relevant links to your website.

Not everybody has this happy problem, but many websites get traffic they cannot use because it serves only a narrow spectrum of people who arrive from a broader search. People do a search for a broad search, such as “marketing gimmicks” at Google or Yahoo, find your web page about a very specific marketing gimmick for real estate agents, discover that the website does not address their needs to market beauty products or metal bending or accounting, and they go.

Wait. Stop. Where do they go? Back to the search engine? No, no, no, no.

From an SEO perspective, you don’t want to send the search engines the message that your page was a poor choice to rank well for the search term “marketing gimmicks”. If that happens, the search engines might just demote your rank, and you will love the good prospects with the “useless” traffic. We have no evidence that the search engines are factoring bounceback data into their algorithms, but we do know they are capable and have an interest in doing so. It’s coming.

Of more immediate concern is all that hard-earned traffic that could be buying something from you is just leaving without spending a penny. What a shame! In a case like that, it would be worth having a very prominent affiliate link to a website that sells a broader marketing package with a text like “More Surefire marketing Gimmicks Here”. The result would be to convert some of the “useless” traffic, and to both reduce the bounceback rates and increase the bounceback lag time of those who do go back to Google.

This is a great article by Chris Winfield, one of the top social media marketing specialists and a frequent collaborator with The Happy Guy Marketing: You’ve Made Digg – Now What?

As with so many business decisions, people tend to rush in without a long-range plan. The script is usually the same…

Hey, let’s get the latest gadget.

Cool gadget.

Now what?

I wrote about the same problem in this article about website planning, because so many companies still are rushing out to build a website without a clue what they want that website to do for them.

Chris offers a few good suggestions on what to do about a page that has benefited from a surge in popularity as the result of a home page Digg appearance, including reoptimizing the page, adding calls to action, advertising on it, or redirecting it to another page. I would add that basically you can do pretty much anything you want with the page. For example, you could simply add the page a related survey geared to building leads for your telemarketing operations. Just keep in mind what people visiting it will be expecting. If they come expecting a video on how to carve fruits for a New Year’s Eve party, don’t fill the page with wallpaper remover products.

Today I just want to share with you Jason Lee Miller’s list of what works as good link bait and ideal for viral marketing. His whole article is great and can be read here, but this is the list I thought I would share directly with readers.