Ouya Offering Store Credit To Dissatisfied Customers

Ouya has had some issues since its launch. Some backers who were promised early consoles didn't receive their devices until post-launch. Other received incomplete packages, or no response when reaching out to customer service. Ouya has heard the complaints, and founder Julie Uhrman is offering store credit to anyone who has experienced issues with their console.

If you feel you’ve had any kind of less-than-OUYA experience with us (a
polite way of saying at any time you felt pissed at us for whatever the
reason: late shipment, missing controllers, a delayed response to a CS
ticket you opened), we’d like to give you a store credit of $13.37 to
use toward any purchase(s) on DISCOVER.

If you're a Kickstarter backer, you should be receiving a message soon with instructions on how to redeem your $13.37 in Ouya store credit.

Head to page two to see the full message from Ouya founder Julie Uhrman.

Our TakeYou have to wonder if an additional incentive to give Ouya players credit is to encourage players to explore the store. Right now, Ouya players simply aren't buying games. Only 27% of owners have bought games on the store. Offering store credit is a way to get players to take a look, buy a game or two, and hopefully come back for more.

I thought the same thing so its safe to assume they realised it would at least benefit in that way where people will buy stuff and possibly put more money in afterwards. It still however is a great thing, you dont see companies giving away free money to anyone for ANY reason you can come up with basically they said (which does seem pretty fishy). Either way its good for people who have it. I have no interest in such a device though. my console and pc are there for gaming, and my pc and phone are there for internet and computing.

I was smart enough to see the writing on the wall when they announced this. It was even funnier when Gamestop was trying hard to push this and they didn't know why other then the fact 'management' told them to do so. It's a neat little simple console, but honestly I'll just play my Android based games on my phone.

I am no fan of this console, but I hate a company being bogged down by bad news from the very start. If Sony and MS didn't establish new policies for Indie devs I think Ouya would have stood a better chance. But as it is, its an ill conceived idea with next to no install base. I can see it only getting worse when the new systems go retail.

The other issue is, as much as we like to vote for the underdogs and Indie devs, majority of gamers don't consider Indie games more than mobile apps that can be played during off time on the go. Not too many people think of Indie games as full fledged games that you would pick up at a gamestop. At most it is trip down nostalgia lane to a time when gaming wasn't quite as popular and innovation due to limited hardware tech.

I think their biggest facepalm move was to make the console a yearly release which really makes gaming a no approach. I think one of the key reasons why many would want a console is because it has one standardised setting for any game and while it may not be able to match the graphical fidelity of its PC counterparts it will still provide a decent experience that is worth playing through.

I wasn't a backer, but I did get one when it was launched. That's actually quite a bit of money on the Ouya. I can think of 3 or 4 games I can get with that. I want credit please. I am a post launch supporter after all.