You may have a legitimate mechanical malfunciton but sometimes the simple solution is the right one! The chute on this (and other) superautomatic does not like the oily residue that beans inevitably leave. All it takes it gently putting one or two fingers into the bean hopper as the grinder motor starts to sound louder/faster (this is caused by the grinder motor being under less load/strain because no beans are feeding) and wiggling for 1-2 seconds. If you do this immediately after hearing the grinder motor's rpms increase you will not get a "fill bean hopper" error message. No hard pushing is required, just a gentle wiggle. There is a shroud over the actual bottom of the hopper, so you don't want to stick your fingers beyond that. If you are concerned about actually sticking your fingers into the hopper while the grinder is running, you can simply push down on the top of the beans with gentle pressure which will in effect force the beans down and accomplish the same thing.
This technique + regular cleaning of the grinder may be all you need. Hope this helps! Tony

hi, i have a trevi i bought used with no manual and had problems starting with it, i found an airlock stopping water flowing, i held the water bin over the sink and pressed the valve on the bottom until water flowed out, i do this now when filling the bin and have not had any problems so far. i am still trying to find a copy of manual. i hope this may be your problem as it is easy to remedy. col.

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When power is turned on, the coffee selection button should blink during warming up. If it is not blinking then the following i possible:
1- The electronic sensor is bad. It is clamp mounted on the boiler to sense temperature and send message to control board to turn the heating off when it is ready to make espresso. The blinking light will be fixed to display this.
2- The heating element on the boiler is bad and not heating. The electronic sensor cannot relay any temperature as it is.not sensing the heating.
3- The electronic control board is bad and not sensing the temperature.
The machine should be opened up to test the sensor or the neating elements, and replace what is bad..

I would not use this product unless you exactly know what it is, and if it's appropriate for your coffee machine. Instead get some Saeco decalcifier powder DEZCAL that you add to your water and follow your machine instruction on how to decalcify.

I had the same problem with Spidem My Coffee with no instructions how to turn the light off. used the Saeco instruction and solved.simply press the steam button for 6 seconds and the light will turn off

it sounds like you need to go into the programing mode. in there you can set the machine so it grinds when you select coffee. at the moment it is pregrinding this is so you can make lots of coffees 1 after the other

you have probably removed the tray during the time the brew unit was transporting the coffee. by removing the tray you stopped the transporting unit halfway in this process.
You can solve this by putting back the brew unit. Close the machine Do not put back the dump tray. Look into the machine, at the spot where the dumptray should go. There is a litte slot in the back. but put a little spoon or some small screwdriver into this slot. You can hear the machine finish the transporting cycle. After that you can put back the dumptray and it should work again.