“There were certain decisions that Microsoft made that were in retrospect flawed,” says O’Donnell. “Notably not allowing people to boot into desktop mode and taking away the start button. Those two things have come up consistently. We’ve done some research and people miss that.”

Not booting up in desktop mode is seen as particularly pointless, O’Donnell explains, because most users do all their work in desktop mode on their PCs and rarely use the tiled interface unless they’re on a tablet. O’Donnell says that several OEMs have apparently been imploring Microsoft to bring back the Start button and add an option to boot up in desktop mode, but adds that he wouldn’t be surprised if Microsoft stuck to its guns and didn’t significantly alter its approach.