4+ Years Of Inactive Fibre Cabinet

Hi everyone,

Just wanted to see if anyone else in UK is in similar situation and if anyone knows of anything I can do about it.

I'm on Isleworth exchange, that's W5, my cabinet is cabinet 21. It was put there January 2012 and was meant to be turned on May that year. That still hasn't happend. That's more than four years. Almost every other street around us has fibre (as far as I can tell using the checker) and has had it for a while now.

Whenever I ask BT they tell me it's Openreach dealing with this, not them. And Openreach doesn't exactly deal with customers directlly. So I feel a bit stuck. Over the years I've spoken to a few engineers working on the copper cabinet next to the fibre one and they said the fibre one had all the hardware inside of it but they wouldn't be able to tell me why it wasn't on yet.

Re: 4+ Years Of Inactive Fibre Cabinet

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Re: 4+ Years Of Inactive Fibre Cabinet

if you get autoreply then send again until you get reply from an actual person

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