Heavy traffic leads to delays on NY health exchange

12:58 PM,
Oct. 1, 2013

Written by

Joseph Spector and Jon Campbell
Journal Albany bureau

Error messages on the Internet and an automated response on a hotline slowed New York residents seeking to shop for the health insurance on the first day of the state's exchange program.

People on social media noted a variety of error messages and slow downloads of information on the state's health-exchange website, which launched Tuesday morning.On its telephone hotline, a recorded message warned callers about long delays for information.

"We are currently receiving a high volume of calls, leading to long wait ...