We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 2 out of 5 by 7
reviewers.

Rated 1 out of 5 by JNC81 Very poor quality
Split within a few months. Disappointed, especially given the price.
07 October 2014

Rated 4 out of 5 by JoGi Fits the JL high chair perfectly
Does just what it should. Fits the high chair it's meant to perfectly, wipes clean and the padding prevents my little one from hurting himself if he falls backwards. I bought a more expensive universal one first, which you need to wash as it doesn't wipe clean and wasn't tall enough at the back, so this is a big improvement. Not had it long so can't comment on it's durability yet.
16 September 2014

Rated 1 out of 5 by Mustardo Not fit for purpose
Seam didn't last six months, but was unable to return it to the store because of the million and one other things one must do when one has small children. John Lewis should delist this item as it completely fails to meet the company's standard of quality - as is clear from the other one star reviews
04 September 2014

Rated 5 out of 5 by Jillinfinity Excellent Product!
This colourful high chair insert fits our East Coast high chair very well making it more comfortable for Hugo, our grandson. It easily is easily cleaned with a damp cloth - after most feeds!
14 May 2014

Rated 1 out of 5 by Mum125 Poor quality
I agree with the other reviews. I bought this a little while ago and it split at both sides and on top - not just along the seam but straight through the plastic.
03 May 2014

Rated 1 out of 5 by Fathoms83 Very poor quality
I've had 3 of these seat inserts, and each one has split at the seams. Two I have returned, the third is in my kitchen cupboard waiting to be sent back.
02 April 2013

Rated 1 out of 5 by mothernbaby Badly made
If I had the receipt for this product I would have sent it back with a complaint- however it was a gift and I wouldnt want to upset the person who got it me by asking for it.
I have only been using this seat for a month and the seam has opened at the top. I am very disappointed as you would only expect high quality from a John Lewis product.
22 March 2013