FAQ

HOW DO I FIND THE PRODUCT I AM LOOKING FOR?

We have tried to place all our products on logical categories. The main category headers are shown on navigation bar on the left hand side of the screen. Click on one of these categories to reach the category header page. You will then see a number of rectangular boxes with an image and text inside the box. This will either be a link to another sub-category or to the product details itself. Simply click on the image or 'more info' button to open the sub-category or product itself.

Alternatively you can use the search function on the top left of the page. Type in the product description or the part number if you know it, and our search engine will come up with a list of most suited links for you to click on. Click on any of these links to take you directly to the product description.

HOW DO I ORDER FROM THE WEBSITE?

Browse through our product range using the navigation bars and select the product you require.

Click on the information button for product options.

Enter the quantity you require, then click the "Add To Cart" button

The product you have ordered should now appear in a box at the top of the page.

You can now either continue shopping or checkout your order. When you have all the products you need, click the "checkout" button

You will be asked to fill in a form requesting all the details we will need to process your order, including delivery details and selected payment methods (see below)

HOW DO I PAY FOR MY GOODS?

Paying for goods is easy. You can select from your choice of 3 convenient payment options:

We can email you a pro-forma invoice which displays our banking details. Simply EFT the funds to our account quoting the invoice number in the reference field. The goods will be dispatched once payment has been received.

If you have an existing 30 day account, simply select the account option and your invoice will be processed through the normal channels. There is an option to enter an order number if so desired.

WHAT IS THE BENEFIT OF REGISTERING WITH THE PWS WEBSITE

Approximately once a month we discount a number of products for registered users. We send an email (just once per month) notifying you of the products that are now discounted. You can opt out of this option anytime.

When you return to the web site at a later date to place another order you can enter your username and password and your address and contact details will be retrieved from our database.

I CAN'T FIND THE PRODUCT ON THE WEBSITE I WOULD LIKE TO BUY.

We are constantly in the process of adding new products to our site, however if you can't find a product we will do our best to source it for you. If you can't see what you are looking for, please give us a call on 1300 76 44 77 so that we can offer further assistance.