General Questions:

Where can I purchase Obduction?

Obduction is currently available at Steam, GOG, the Oculus Store, and via Humble Bundle (Steam code).

No one has replied to my help request. Help!

Being a small team means we don’t have the resources of a large game company, so it may take a day or two for us to respond to help requests. So while we may not be able to respond immediately, we promise we will get back to you.

Technical Issues:

My system cannot run Obduction! What do I need to do?

It depends: If your system meets or exceeds the minimum system requirements, most issues can be solved by making sure your operating system is up to date, that all system hardware drivers are current, and that you don’t have 100 tabs with animated cat .gifs open in a web browser.
If your system does not meet minimum requirements, we’re afraid an upgrade is in order.

I am stuck at the “Loading” screen. Help?

This was an issue that was found and fixed in an early release of the title under certain foreign language configurations. If you do encounter this error, please make sure your game is up to date with the most current release version.

The latest Steam update ruined my game! Can this be reverted?

In steam, right-click on the game and select ‘properties’. Go to the ‘betas’ tab and click the drop down box then select a previous version from the list.

How do Save Games work in Obduction?

Obduction autosaves every few minutes or when you press ‘Esc’ to open the main menu. There are 10 save slots available. You can copy your save games by clicking the downward arrow to the left of the ‘X’ on the save game slot.

Special Keyboard Hotkeys

SLI / Crossfire / Multi-gpu support

Due to how the Unreal engine handles some effects, multi-gpu configurations are not supported. nVidia users will see negative performance scaling and frame pacing, and AMD users will see flickering shadows and objects. Please disable SLI/Crossfire in your driver’s control panel before playing the game.

I am getting a Serialization Error when launching Obduction on my Mac. What do I do?

If you were in the Obduction Mac preview and get a ‘Serialization Error’ when launching the Obduction Mac public release version, here is something you can do to clear out the corrupt shader cache and get back in playing the game:

If this serialization error does not resolve for you after trying this suggestion, please contact our support team at [email protected]

I bought Obduction, but the Mac version is not there! What gives?

If you bought Obduction from Steam or GOG, you will be able to access the Mac version.

How come my Mac is so hot?

As Obduction uses modern advanced graphics techniques, we use your hardware to its full potential, which can cause some systems to overheat in some environments and conditions. Please make sure your system has ample airflow to avoid overheating issues.

My “pre-release” Mac version of Obduction is crashing and won’t reload.

The Mac pre-release Obduction build (current version 1.4.1) may encounter crashes, glitches, and problems. You should upgrade to the release version. If you still encounter issues, please send an email to [email protected] Include as much detail about what you’re seeing when the game crashes, and please attach your Mac’s system report in PDF format.

For detailed information on how to run this report, go to https://support.apple.com/en-us/HT203001. Please also include screenshots of the Mac info for the Hardware, Graphics/Display, and Memory views of the information windows via screenshots.

Backer Questions:

What do I do if I need to change my email address?

If you are a Backer and need to change your email address, send an email to [email protected].

What do I do if I need to change my mailing address?

If you are a Backer and need to change your mailing address, send an email to [email protected].

Where are my “physical” backer reward items?

All “physical” backer reward items have been shipped. If you have not received your physical reward items, send an email to [email protected].

Why haven’t I received my Obduction download code?

There’s a good chance you actually have but didn’t realize it. Check your Inbox, Junk mail, Spam, and Trash folders for an email that you would have received from Humble Bundle on (or just after) August 24th, 2016. That email is the initial one sent to Backers, which includes the code to redeem a Steam or GOG key for Obduction.

I checked my Inbox and my Spam and Trash and Junk folders and I don’t see any email from Humble Bundle! I did support the Obduction Kickstarter. What do I do now?

If you were a Backer and you cannot find the Humble Bundle email from August 24th, 2016, please enter the email address you used to back Obduction at this site to request that Humble Bundle re-send your code: https://www.humblebundle.com/resender

Kickstarter is a crowd-funding program. If the goals of the project are met, the product is created. If the goal is exceeded, additional tiers may be available.
For Obduction, the additional tiers reached were for Localization and Oculus Rift. Because the PS4 version stretch goal tier was never reached, no Kickstarter Backers are eligible for a PS4 version of Obduction. If a PS4 version is desired, it must be purchased separately.

Where are my downloaded “digital” backer items located on my PC/Mac?

In Steam, right click on Obduction and select ‘properties’. Click on the ‘Local Files’ tab and select ‘Browse Local Files’.

I contributed to the Obduction Kickstarter and have received my digital versions of Obduction. However, I find that my computer does not meet the minimum requirements needed to run the game. Can I get a refund?

When Cyan started the Obduction Kickstarter campaign in 2013, we made certain assumptions that apply to this question. First, the amount that we received from the campaign would be used exclusively and completely for development of Obduction. We used all the funding, and required other sources of funding to finish the project. We also assumed that everyone who pledged had a computer in 2013 that could support state-of-the-art, real-time, graphics that we promised to provide. We targeted computers from approximately 2012 and on (depending on their specs), and we felt that this would balance our promise to provide amazing graphics without requiring supporters to buy a computer that was newer than when the Kickstarter campaign ended.

You can see where this is going, but we want to be as gracious and appreciative as possible. We feel like we more than kept our end of the bargain, delivering a final product that can be played on most five year old computers, while still providing a state-of-the-art experience. (Even Myst and Riven could not be played on five year old computers when they were released.)

Please realize that when you sign up as a backer for a Kickstarter project, it is understood as a part of the Kickstarter policy that their crowdfunding program is not intended to be used as a pre-order service for products. Instead, you are showing your support for the company making the product and showing an interest in seeing the product come to fruition. And we greatly appreciate that support!

Rather than a refund, consider that your amazing Obduction experience will be waiting patiently for you until you get a chance to upgrade your computer.