Key messages

As leaders, many of us are “wired” to be forward-looking and ready for progress and change. (We like to think we’re visionary, but I suppose that’s for others to decide.)

Remember the book Who Moved My Cheese? Published in 1998, this business fable by Spencer Johnson spent nearly five years on the New York Times business bestseller list. The central theme was summarized by Haw’s “Handwriting on the Wall”:

Change Happens

Anticipate Change

Monitor Change

Adapt To Change Quickly

Change

Enjoy Change!

Be Ready To Change Quickly And Enjoy It Again

A few years after Who Moved My Cheese? was published, a leadership team on which I served held a strategic retreat. The team members were asked to complete an assessment (based on the book) that measured our capability for monitoring and adapting to change. My score showed very high “change capability” (no surprise for anyone who chooses to be a consultant, since the career involves constant change). The meeting facilitator said this was the most significant component of effective leadership. Though I felt proud of my score (hey, I’ll take ego boosts when they come), I also felt doubtful this “change capability” was truly the #1 factor for leaders. I wasn’t alone; several of us had wrinkled brows, and a couple team members voiced their skepticism.

Regardless of whether attitude toward change is truly a key ingredient for successful leadership, it is true that many leaders are highly change-capable. We feel very comfortable with shifting priorities. In fact, often what seems to others like a major priority seems to us like a minor shift or even just a subtle nuance.

Leaders can connect the dots very easily. Let’s say the message six months ago was Xy and the message today is Xz. That doesn’t feel to us like a change in strategy; it’s simply the next step in our “X” strategy. Not only are we comfortable with (and perhaps eager for) change, we also know all the dots between Xy and Xz … additional data elements that we’ve been involved with, such as customer feedback, committee meetings, and board meetings.

But to those we lead, the dots often don’t connect so clearly. One day the big message was Xy, and today it’s Xz, and they weren’t involved in all the dots in between. Xz feels completely different from Xy. As a result, people we lead can perceive us as unstable or arbitrarily pushing a “program of the day.”

Here are three keys to connecting the dots for your team:

Identify a simple message that’s core to your strategy. To take an example from advertising, Nike has been using “Just Do It” since 1988.

Stick with the core message. Nike doesn’t plaster “Just Do It” on everything, but as of early 2013, I still see this message on their website. Despite a world where everyone seems to want the new-and-different, Nike has found it powerful to stick with a consistent message.

Keep your other messages consistent with the core message (and make that clear to your team). Nike has other messages and campaigns beside “Just Do It,” but they connect the dots for their employees and customers.

Identifying your core message isn’t easy. Sticking with it can be even harder. But as Bill Clinton once proved with “It’s the Economy, Stupid,” it can focus your team into an unstoppable force.

Messages drive thoughts, which drive actions, which drive results. To get the outcome you want, many leaders start with training certain actions or behaviors to their people. But researchers at Burnham Rosen Group have discovered that it’s more effective to train people to think differently, because the right thoughts will lead to the right actions.

One way to get people to think differently is to send the right messages. Certain messages are particularly powerful with employees and other people you lead. In this episode, Jesse addresses four of those messages from a perspective that makes it very clear how these messages can impact reality: as parents sending messages to their children.

The top four messages are:

You are a genius.

You are a leader.

You have special gifts that the world needs.

I believe in you, and I’m proud of you

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You may have heard the phrase “thoughts become things.” What people think about often becomes actual reality in their life. Many parents and other leaders don’t have this figured out. They believe that actions/behaviors becomes things, so they focus their time on training and reinforcing the actions and behaviors they want to see from their […]

One of the things that will hurt your credibility as a leader is sending muddled or confusing messages. The 1-3-3 Message Map is a handy tool to make sure you maintain the presence of a leader and that your communication has the impact you want. More Resources Template: Target Outcome Scope plus 1-3-3 Message Map […]