Tech Operations Specialist, Studio Technology - Tokyo

As a Tech Operations Specialist at Netflix, you will be responsible for providing exceptional support to our production accountants and growing Japan Animation & Live Action productions in our Tokyo office. We want to empower the production landscape, utilizing never-before-seen streamlined, efficiencies individually and as a whole to facilitate creation of the world’s best streaming content. We’re looking for a TECH OPS SPECIALIST willing to pioneer the advancement of technology into Netflix productions. This requires extreme flexibility, unending creativity and a proactive approach to transforming the production culture. You will serve as a liaison between Netflix teams and the productions to assist in infusing technology and gaining proper adoption of our in-house technology solutions. This role operates within the system deployment side of Studio Technology, part of the Netflix Production team. Tech Ops Specialists will report to the Manager of Studio Technology, APAC.

The Tech Ops Specialist will be an ambassador of Netflix production technology. He/She will embody the passion for transformation and workflow advancements utilizing brand new creative technologies. This role will be a point of contact for technology support for our productions with expertise in how productions utilize software now and in the future. The Tech Ops Specialist is one part production, one part cloud-based software, and one part hardware infrastructure. He/She must have a working knowledge of current web-based software trends, both within entertainment and outside of entertainment. He/She will assess technical infrastructure needs for production build-outs (stages and offices) and provide hardware via internal resources and external vendors. Passion for change and creative thinking is a must.

Responsibilities

Production Technology POC

Act as the primary technical point of contact and develop personal relationships related to the advancement of technology with our productions.

Work within production security guidelines to encourage safe collaboration of Netflix production data.

Product

Create a feedback loop for production tools in order to develop a mastery of production software and the workflows.

REQUIREMENTS

Entertainment Industry Experience

5-10+ years within entertainment production technology including experience with production office applications (Scenechronize, Final Draft, Office, etc.)

Keen understanding of current production, animation, post, vfx, prod accounting workflows and/or how technology is used (and will be used in future) and a knowledge of production/post production infrastructure requirements.

IT

A minimum of 3 years of IT or Desktop Support/System Administration

Familiarity with fundamental networking/distributed computing environment concepts; local and network based user and group accounts and permissions

In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Windows 7,8 & 10, and various applications including Office and Adobe software

Solid working knowledge of Mac and Lenovo hardware including laptops & desktops

Mobile device support including iPhone, Android, Windows

NICE TO HAVE

Ability to learn new technologies quickly and with minimal guidance.

Thrives on technical challenges and takes pride in solving them.

Strategic thinking both technically and business-wise.

Excellent interpersonal and communication skills.

Proven ability to work independently with minimal supervision; must be a self-motivated self-starter that can initiate ideas.

Strong ability to dive into the unknown and create clarity amid chaos.

Experience with supporting people remotely.

Flexible amid an ever-changing and growing environment.

Working knowledge of Google Apps Script or other scripting languages a big plus.

About Netflix

Netflix is the world’s leading Internet television network with over 100 million members in over 190 countries enjoying more than 125 million hours of TV shows and movies per day, including original series, documentaries and feature films. Members can watch as much as they want, anytime, anywhere, on nearly any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.