b. An indemnity bond (to be
executed on Rs.100/-Non-Judicial or Rs.100/-Special adhesive stamp paper) drawn
by the owner of the premises in favor of the company whereby the owner of the
premises undertakes to indemnify the company of any loss causes to the company
by the applicant who is the tenant / occupant of the premises) arising out of
the release of service to the tenant / occupant.

OR

c. Any applicant, who is not
covered under (a) and (b) above , shall execute an INDEMNITY BOND (to be
executed on Rs.100/-Non-Judicial or Rs.100/-Special adhesive stamp paper),
indemnifying the licensee against any damages payable on account of any dispute
arising out of supply of power to the premises. He shall also pay three times
of Security Deposit.

a) All the ADE/ Customer Service Center should monitor the activities of the ADE operated call centers on day to day basis through online with the existing reporting system and guide the ADE operated call center operators where ever they observe low performance

b) They shall visit all the ADE operated call centers in their jurisdiction at least once in month and appraise the position to the management.

c) The ADE/ Customer Service Center shall involve in call center activities on daily basis so as to facilitate easy, efficient and reliable delivery of customer services.