Cons: The windshield washer did not work. The car was all scratched up.

4/5

Pros: Car was clean. Make sure to really look at the car before you drive off so that you aren't charged for all of the scratches that you will inevitably find. Overall pick up and drop off were easy.

Cons: Prepare to wait in a long line for your car. We opted to get the wifi (which was amazing to have) however they didn't tell us there would be an additional charge to drop off the device at another location (we returned the car in Catania).

1/5

Charging an extra day for two minutes

Pros: The car was nice to say at least

Cons: You charged me an extra day because the employee took too long to check the car and do the paper work. I was told there is a 30minute reserve and then I get slammed by an extra €50. That's ridiculous. Do you have any respect for the customers? Why did the person at the rental told me I had a 30min cushion when I get screwed over at the end anyway?

5/5

Easy pick up, nice staff

Pros: Person very nice explained most of it

Cons: Did not tell me that the tank was not full

4/5

Got the job done

Pros: Pick up was easy. Car was clean. Although pricy the availability of portable wifi worked very well in lieu of GPS

Cons: Very poor communication, as to a few users on here, i signed up thinking i was going to pay $200 for a week with a car and insurance from Allianz, but that was sadly not the case. Once i arrived, i was greeted with $300 of additional fees, Including VAT, city tax (which the rental said was already paid for when i checked out), and also a destination fee given i was not returning at the same spot, ($65). None of this was mentioned when i booked the car!
To top it off, they had the nerve to give me a car with 3/4 of a tank (marked full) and have you agree to the policy of $65 to fill up the tank at the end of the rental if it is not exactly full. Ridiculous.
Then Avis recommended we purchase an additional $40/day of insurance to ensure our deductible ($1000) is not put into jeopardy if we get into an accident. Just insane.
SO in summary, i got a car with 3/4 tank of gas (marked full). Was supposed to pay $200 with insurance taxes fees for 5 days, ended up paying $600+.
STAY AWAY!! SCAM!!

Cons: Tedious return process. A unrealized little scratch at the bottom of bumper was charged US$150.

1/5

Didnt have the car for pickup

Cons: I booked a rental to be picked up at Incheon Airport, and for some reason, when i went to pick up the car, the two girls at the desk said they didnt have my reservation and refused to give me a car. I ended up taking the bus. This is my first and last time renting with AVIS.

1/5

Korean license only

Cons: They only take Korean license...
Something i don't understand because car rental companies should also serve foreigner then how can you have a Korean license if you only came to visit!!

2/5

Price state is not clear when booking done through

Pros: Car is comfort only.

Cons: GPS not updated and used old version.
Some address is unable to detect and didnt provide us the shortest or new way of driving.
Car is not so clean enough.
Price didnt state clear when booking done online.
A lot of charged incurred when pick up the car.
Pick up and drop off point is not clear enough.

1/5

They denied let me rent car

Cons: This office is awful
The reason I rented car from Yangjae branch was
The manager of Incheon airport office denied to let me rent car.
I had rented car several times with my card before.
When I landed Incheon airport on 8/26/17 I went to AJ counter which is Avis office in Korea as usual. The lady at the counter told me that I can't rent car because my card is not a credit card . I explained that I had used same card as the other times that's why I left my credit card my home in New York .
She said it was the other officer's mistakes who had fired. I told her different day I had rented car and she said the officer was mew that's why I could rent a car
which sounds ridiculous to me because I had rented car several times arleady
She said she checked computer but there was no record about me
Suddenly a man came and he denied to rent car because I yell at them
I yelled her because all she did was keep saying no rent car .
I couldn't do anything except spend unexpected $300 for the taxi instead of driving rent car at that night
I booked same company at Yangjae branch following day
I brought my dad who has credit card
But they let me rent car right away with same card that Unseo office denied it.

4/5

Very Nice Agents

Pros: The agents were very helpful and friendly at pickup. They provided a nice car that ran very well and was comfortable. Drop off directions were explained and written direction were provided, very easy.

Cons: There were a lot a small dings and scratches on the car when I picked it up. I took pictures of every defect at pickup. When I dropped off the car the agent asked if the damage on the front was there when I picked up the car. Fortunately I have picture to prove it was.
My previous experience with Aviv Car Rental is they will charge your credit card an additional fees 6 months after the rental without explanation.