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Ottawa Public Health has a Covid 19 self- assessment tool online for the general public’s use. Please go to the following site to access this screening tool: https://covid-19.ontario.ca/self-assessment/#q0

SATURDAY FHO APPOINTMENTS ARE NO LONGER DONE ON A WALK IN BASIS. PATIENTS MUST CALL TO BOOK AN APPOINTMENT TO BE SEEN. DO NOT COME INTO THE CLINIC WITHOUT AN APPOINTMENT.

PATIENTS WHO NEED TO BE SEEN IN PERSON MUST CONTACT THE CLINIC BEFORE ENTERING. OUR WAITING ROOM WILL BE CLOSED.

WE ARE ALSO NO LONGER BOOKING APPOINTMENTS FOR ROUTINE OR NON-URGENT VISITS. THIS INCLUDES VISITS FOR ROUTINE SCREENING, PRESCRIPTION RENEWALS, TEST FOLLOW-UP OR SICK NOTES.

IF YOU HAVE AN EXISTING APPOINTMENT, OUR OFFICE MAY CONTACT YOU TO ARRANGE FOR A VIRTUAL VISIT BY TELEPHONE INSTEAD OF IN-PERSON. IF YOU CALL TO BOOK A NEW APPOINTMENT, OUR OFFICE WILL ARRANGE FOR A VIRTUAL (PHONE) VISIT.

PLEASE NOTE THAT OUR CLINIC IS NOT EQUIPPED TO TEST FOR COVID 19.

INSTRUCTION TO PATIENTS FROM OTTAWA PUBLIC HEALTH:OPH is now recommending the following instructions be provided to patients:• Those with any travel outside of Canada (including the USA): Self-isolation for 14 days from the date of return to Canada, even if asymptomatic.• Those with mild/moderate symptoms compatible with COVID-19, regardless of travel history: who can manage symptoms reasonably at home should NOT call OPH and they should self-isolate until 24 hours AFTER symptoms have FULLY resolved.• Those with moderate but escalating symptoms compatible with COVID-19 AND have either travelled outside of Canada or been in contact with someone who has been diagnosed with COVID-19 in the past 14 days:-Do NOT call OPH-Children under 6 months of age should be taken to CHEO-Visit the COVID-19 Assessment Centre (see below) or call your health care provider (if available). If neither are available, go to the hospital emergency department and pay attention to special signage.• Those with severe symptoms compatible with COVID-19, regardless of travel history: should seek emergency medical care and identify any COVID-19 concernsimmediately so appropriate personal protective equipment can be used.• Confirmed case of COVID-19: Self-isolation until symptoms have resolved and there have been two negative tests for COVID-19.• Close contact of a confirmed or suspected case of COVID-19: Self-isolation for 14 days after last contact with the confirmed case. Close contact is someone you live with, provide care for, or spent extensive time with.• Close contact with a traveller returning from outside Canada who has symptoms compatible with COVID-19 that started within 14 days of their return: Self-Isolation for 14 days after last contact with suspected case.

PLEASE REFER TO THE OTTAWA PUBLIC HEALTH WEBSITE FOR FURTHER UPDATES: https://www.ottawapublichealth.ca/en/public-health-topics/novel-coronavirus.aspx

THERE WILL NO SATURDAY WALK IN APPOINTMENT CLINICS FOR DRS. EVANS, DAVERNE AND ROMERO-SIERRA UNTIL FURTHER NOTICE.

Dr. Shawn Ziai will be leaving ActiveCare on July 31, 2020 to move to British Columbia. We are fortunate to have a new physician, Dr. Tanja Lojpur, who will take over the care of his patients.

Dr. H. Bocz is covering for Dr. E. Tan while he is on paternity leave. Please continue to request appointments using his name if you are booking through the website. Any requests will be switched to Dr. Bocz by staff members.

LAB SERVICES ARE AVAILABLE TO ALL ACTIVECARE PATIENTS AT BOTH KANATA CLINIC LOCATIONS. LAB HOURS ARE MONDAY-FRIDAY FROM 7:30AM-11:00AM.

Our physicians are not accepting new patients at the present time. We are accepting patients on to a wait list.

ActiveCare family physicians are members of a FHO (Family Health Organization) which allows our enrolled patients access to THAS (Telephone Health Advisory Service).This service is available to FHO patients when our clinic is not open. You will be connected to a nurse who will ask a series of questions to assess your health concerns and be provided with health care advice so that you can manage your care at home or be advised to see your doctor or nurse practitioner within a few days. In some cases, the nurse will contact an on-call doctor to discuss your symptoms and determine the most appropriate course of action, or the nurse may advise you to go to the nearest emergency department. With your consent, the nurse will send information to your health care provider about your call to the T.H.A.S. THAS can be reached at 1-866-553-7205.

Our Walk-In and Afterhours clinics are:

Convenient – Each of our 3 clinics is strategically located – serving a broad portion of the region.

Fast – Our experienced doctors will assess and treat you quickly and efficiently.

Easy– If additional treatment is required you will be referred immediately.

FHO patients – for URGENT issues please call for same day appointments with your physician or with the physician covering the afterhours urgent care clinic

Please note that Dr. Heather Daverne of our Beaverbrook clinic is now leading regularly held PAP CLINICS.These clinics are designed to offer access to proper care for those people without a family doctor.If you are interested in booking a pap, please contact the Beaverbrook clinic at (613)- 319-7996. If Dr. Daverne herself is not available when you book, another female doctor on our staff will be able to help you. When you call, please state that the appointment is for the PAP CLINIC.