My cancellation policy: Because most BetterRide camps sell out well in advance, if you cancel within 6 weeks of a camp I can not refund your money (or I will lose out on the potential of the spot). BetterRide does offer a 100% satisfaction guarantee but you must take the camp to get this refund. I highly recommend you purchase trip insurance as I have had a lot of last minute cancellations due to injury, family and work emergencies.