Step 3 - Market Research provides guidance and examples of questionnaires that credit unions have used in their communities to assist in analyzing the need to serve this market: Market Research

Step 4 - Community Partnerships, you don't have to do this alone. It's important to find out if there are other community resources available (even other credit unions) who-you can partner with to help you acheive your goal of serving the Hispanic community: Community partnerships

The Quick Start Kit contains much more information but focusing on the above steps will help you with an overall business plan to get your program started. You can access the complete Quick Start Kit here.