It can be challenging to differentiate one identity theft protection program to another. There are many different terms, and even the same terms do not always mean the same thing. A detailed due diligence process, and knowing the right questions to ask, help ensure confidence in the program you choose. Below, is a list of key benefits that the identity theft protection program you select should have in order to ensure your credit union and members are provided with maximum protection, convenience and peace-of-mind.

How thorough are the identity recovery services?

Recovery services provided by Vero include:

Fully Managed Recovery extending to 3 Generations of the account holder's family

A professional team standing by to answer calls from identity theft victims

An optional Limited Power of Attorney providing the ability for the Recovery Advocates to work on behalf of the victim, performing the legwork associated with recovery so the victim can return to his/her life

Recovery services extending to previously unknown acts of identity fraud identified during the recovery process, and every type of identity fraud as identified by the Federal Trade Commission

Complete case resolution, no matter how long it takes or how complicated it becomes

12 months of personal follow-up to ensure that there are no new indications of suspicious activity

Access to Recovery Advocates for actual or even suspected identity fraud

No time limit for victims or suspected victims to come forward with identity theft concern

What training has the recovery specialist had? What level of customer service is provided during the recovery?

Vero's Recovery Advocates are highly trained and credentialed, functioning within a Recovery Care Center - not a Call Center.

Each of our Recovery Advocates maintains multiple levels of certification, including FCRA/FACTA, CITRMS, and HIPAA certifications, is trained in Crisis Counseling, and works one-on-one with your account holders

Average Recovery Advocate tenure in the industry is 20 years

Recovery Advocates are assigned to victims, remain case-dedicated for the duration of the recovery process, and provide their direct contact information (email address and telephone number)

Each victim receives case status updates form their Recovery Advocate

Phone conversations are recorded and reviewed routinely with management to ensure Recovery Advocates consistently meet and/or exceed established high customer services levels

Bilingual Advocates are on staff, with access to multilingual translation