Minister of State for IT & Telecom Anusha Rehman Chaired Meeting on Complaint Management System at PTA Headquarters Islamabad 2

On this occasion, Chairman PTA, Dr. Syed Ismail Shah gave detailed presentation about web analysis of obnoxious content and the challenges faced in this regard. Later on, the Minister visited PTA Complaint Management System and Call Center. She assured full support of IT Ministry to PTA for its regulatory initiatives in ensuring delivery.

The Minister desired that complaint handling system be made more effective and beefed up keeping the number of complaints in perspective particularly to address the need of proactive search of objectionable content and handling grey traffic related issues.

Chairman PTA Dr. Syed Ismail Shah said that elaborate efforts are being made to provide hassle-free services to consumers and to resolve their complaints and welcome any suggestions to further improve the same services.

During her visit, the Minister applauded the effort of PTA on running a Day Care Centre for working women creating a conducive working environment for young mothers.