"This faceguard was purchased for my daughter to play travel ball. While the faceguard itself is fine, the quick connect plastic hooks are practically worthless. Two of the three are loose and there is no way to tighten them, as they are plastic. The faceguard popped off twice in this weekend&#39;s tournament. I called Rawlings and they offered to sell me a replacement set of hooks. I bought this 2 weeks ago and don&#39;t think I should have to purchase more hooks in the hopes that they are better. Even though the parts are cheap, I don&#39;t want to pay for shipping for something that &quot;might&quot; work."

This faceguard was purchased for my daughter to play travel ball. While the faceguard itself is fine, the quick connect plastic hooks are practically worthless. Two of the three are loose and there is no way to tighten them, as they are plastic. The faceguard popped off twice in this weekend&#39;s tournament. I called Rawlings and they offered to sell me a replacement set of hooks. I bought this 2 weeks ago and don&#39;t think I should have to purchase more hooks in the hopes that they are better. Even though the parts are cheap, I don&#39;t want to pay for shipping for something that &quot;might&quot; work.sbrwg2

"We’re very sorry to hear about the clips not functioning correctly. There is a 1 year warranty on the item and the quick connect parts should be covered under that warranty. Please contact us at 1-866-678-4327 so we can connect you to the warranty team for assistance."