Single tickets go on sale approximately 6 - 10 weeks prior to the performance. To purchase single tickets click on "Get Tickets" from the Show Schedule page or charge by phone at 1.855.985.5000. Sign up for our Broadway Across Canada eCLUB and get the latest show information, special offers, and our e-newsletter.

Not a problem, if you have purchased from an authorized ticket source BroadwayAcrossCanada.ca or Ticketmaster.ca we have a record of your sales transaction and can accommodate you. Please contact your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and reissue your ticket. For security purposes the barcodes on your original tickets will be disabled and only the new tickets will be able to enter. Identification and payment verification will be needed if you pick up the new seats at the box office. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

If you are at the theatre at the performance, go to the box office and they will be able to assist you.

Accessible seating are available. For more information please contact the Broadway Across Canada Subscriber Hotline at 1.866.542.7469 (Monday through Friday, 8am to 4pm) or e-mail at VancouverService@BroadwayAcrossCanada.ca.

Broadway Across Canada/America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across Canada/America network visit BroadwayAcrossCanada.ca or BroadwayAcrossAmerica.com.

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.

The best way to get on our mailing list is to join our eCLUB. It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public. We will also let you know when season tickets become available. Join eCLUB now!

The eCLUB is an electronic mailing list that is free to join. You can opt into receive exclusive Broadway Across Canada email offers and news. Joining the eCLUB is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no obligation to purchase. CLICK HERE to join.

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on Facebook.com/BroadwayAcrossCanada and on the Broadway Across Canada Vancouver homepage. We will also do our best to update information on the Broadway Across Canada Subscriber Hotline at 1.866.542.7469 phone messaging with the latest performance status and instructions. We recommend that patrons check these sites frequently if there is a pending or occurring storm.

Broadway Across Canada strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source, which include the BroadwayAcrossCanada.ca and Ticketmaster.ca. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

You can also call us at the Broadway Across Canada hotline at 1.866.542.7469 (Monday through Friday, 8am to 4pm). You can reach us by e-mail at VancouverService@BroadwayAcrossCanada.ca. If you prefer to send written communication, please send to Broadway Across Canada, Attn: Customer Service, 12 Lawton Blvd., Suite 200, Toronto, Ontario, M4V1Z4

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The Queen Elizabeth Theatre phone line is 604-665-3050

This is due to Adobe Flash Player, which is required to display the seating map, not being supported by many web browsers. We apologize for this inconvenience and are working hard to resolve this issue. In the meantime, we suggest that you update your Flash Player. CLICK HERE for instructions

Subscriber

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across Canada Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossCanada.ca. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across Canada. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.

This is one of the best benefits of becoming a Broadway Across Canada Season Subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.

There are many ways subscribers can exchange their subscription tickets:

Login to the Subscriber’s online account at BroadwayAcrossCanada.ca Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

Call the Broadway Across Canada Subscriber Hotline at 1.866.542.7469 (Monday through Friday, 8am to 4pm)

Exchanges are free. When exchanging from a lower to a higher priced performance the price difference will be collected when processing the exchange.

Tickets must be exchanged no later than 72 hours in advance of the date before your scheduled performance and by Thursday at 3:00pm for Saturday and Sunday performances—No Exceptions

Tickets must be in hand when exchanging by phone. We make every effort to place you into comparable seating for exchanges, however this cannot be guaranteed.

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

Login to the Subscriber’s online account at BroadwayAcrossCanada.ca. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you. Click on the link provided in the email and enter your new password. If you do not have an Account ID or password, or do not know the email address registered to your account, please contact Subscriber customer service hotline at 1.866.542.7469 (Monday through Friday, 8am to 4pm).

If you know your password, but need to change it enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID. Directly underneath of the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway Across Canada show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group please contact our Group Sales Department at 1.800.889.8457 or email CanadaGroups@BroadwayAcrossCanada.ca

Additional subscription tickets may be purchased by logging into your online account at BroadwayAcrossCanada.ca, the Broadway Across Canada Subscriber Hotline at 1.866.542.7469 (Monday through Friday, 8am to 4pm).

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

Login to the Subscriber’s online account at BroadwayAcrossCanada.ca. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

Call the Broadway Across Canada Subscriber Hotline at 1.866.542.7469 (Monday through Friday, 8am to 4pm).

The price difference between the lower and higher price level will be collected upon processing the upgrade. Online upgrades do not incur any fees.

In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account.

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across Canada/America markets nationwide. Please call the Subscriber Hotline at 1.866.542.7469 (Monday through Friday, 8am to 4pm) to see if your second home is a Broadway Across Canada/America city or if there is a qualifying market nearby.

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee. Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway Across Canada – Customer Service, 12 Lawton Blvd., Suite 200, Toronto, Ontario, M4V 1Z4.

Yes you do! When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15. There are still some fees for group tickets, but overall you will be saving by booking a group.

Many performances do offer special rate to student and senior groups. Please contact a group sales representative at 1.800.889.8457 or at CanadaGroups@BroadwayAcrossCanada.ca to discuss the various options available to your group.

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact a Group Sales Representative at 1.800.889.8457 or at CanadaGroups@BroadwayAcrossCanada.ca to discuss the show content.

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.

We need your group or organizations' name, contact person, mailing address, email address, and phone number for our contract. We also need the show name, show date and time, number of seats and locations. For example:

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date. Please note the group minimum will need to be reach in order to access group tickets.

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.

Not at all! We understand some group members will love an up close experience while others prefer a balcony or terrace view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections.

Due to overwhelming response the call center is experiencing higher call volume and wait times are exceeding 20 minutes. There are also times you may experience a fast busy signal and may need to try again at a later time. Don’t forget you manage your account online and avoid the wait. If you are calling we appreciate your patience in advance.