Next Day Air - Delivery guaranteed by 10:30 AM unless a rural area. Please check with UPS.com

UPS Next Day Air shipped on Friday will be delivered the following Monday. 2nd Day Air packages shipped on Friday will arrive on Tuesday.

Saturday UPS Delivery - UPS Saturday delivery is not normal but can be arranged for UPS Next Day and 2nd Day Air or Worldwide Express. This requires special handling and fees, that cannot be handled by email. You must call us to arrange this. Otherwise all UPS Air deliveries are made only on weekdays.

Only UPS Air packages sent to residential addresses can be labeled and processed for Saturday delivery, if available for your area.

Local Pickup

If you have a local address, you can order on the website or call ahead and we will have the order ready for you to pickup at our retail store located at 611 S Myrtle Ave #D, Clearwater, FL 33756 (map) Monday-Friday from 9:30 AM until 6:00 PM.

Lost Orders

Please watch for your package. We will provide tracking information by email to our customers by the end of the day the order is shipped. It is the responsibility of our customers to be aware of the tracking information and be on the look out for their package to arrive.

If for any reason you do not receive your order in a timely manner, please let us know at least 10 - 15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified by you in at least 15 days from the time the order is shipped. The Post Office will only start an investigation after a week from shipment date, (unless Express Mail).

Wrong Addresses

You are responsible for giving us the correct address to ship your package to. We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person / address and is not recoverable. We will have to charge you the full order price again if you want the order reshipped to the correct address. We cannot issue refunds for address mistakes that were made by you causing loss of a package. If the package is returned to us by the Post Office as undeliverable, we will contact you to either reship it to you with a new shipping charge, or refund the cost of the item minus shipping and handling. Sorry, we do not refund for shipping if you give us the wrong address.

Returned Or Refused Packages

A product refund minus any shipping fees will be incurred is a package is undeliverable or refused.

Damaged Orders / Damaged or Missing Merchandise Policy

Please contact us within three business days after the package has been delivered to notify us of any damage to the products or if there are any products missing from the order at Email or call (727) 443-7711 9:30am - 6:00pm Monday - Friday.

If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 3 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.

Additionally, you will be responsible for the cost of return shipping unless the return is due to our mistake (we will provide a return label).

Please be sure to contact us either online or by phone in order to arrange for your return prior to shipping the product(s) back to us.

International Orders

We do accept payments through PayPal. Please note that you will still need a U.S billing address to pay by credit card.

We prefer use a shipping method that includes tracking as below whenever possible when we ship to destinations outside of the United States.

USPS (United States Postal Service)

First-Class International - no tracking information because package transfers from US postal service to your country's postal service. If your postal service is reliable this usully works well and is least expensive.

Priority Express International - usually takes about 3 - 5 business days, not including time at customs; has tracking.

DHL - usually takes about 3 - 5 business days,, not including time at customs; has tracking. (More expensive than First-Class International, may be less expensive than Priority Mail International, delivered to your door without transfer to your country's postal service.) Please email or call as this carrier is not shown on our website yet at this time.

NOTE: The international transit times are estimates ONLY and are subject to mailing delays beyond our control such as entrance and exit customs inspections and duties in accordance with the rules and regulations of the destination country.

INTERNATIONAL DELIVERY PROBLEMS:

We have not had problems shipping to Australia, New Zealand, Ireland, Switzerland, Belgium, Sweden, Poland, the Netherlands, the Phillipines, Mexico, Barbados, Israel, South Africa, Vietnam, Malaysia, and Japan.

However, Canada, Hungary and the UK have all charged customs fees to customers and some customers abandoned their packages rather than pay customs.

Norway and Germany have restrictions on many herbal products and will confiscate these rather than return them.

If your country is not listed above, please check here to see USPS lists of restrictions by country (SEE LIST).
If you find any problems or questions, we recommend that you contact your customs and postal service for the most up-to-date information in your language.

Customs and other restrictions of your country, taxes, duties, fees, additional local postal fees and deliverability issues are your responsibility. Please be aware that our products contain herbal ingredients which may have various import restrictions or prohibitions that you should consider before placing an order.

If we have not shipped to your country before, we will send you a link to ths page and ask you to verify that you have received shipments from the US before or have checked the restrictions, requirements and fees for imports to your country before we will ship to you and that you agree that you are responsible if something goes wrong when it arrives at your country.

Under no circumstance will we accept liability for lost, stolen, confiscated, opened, or damaged packages mailed internationally.

Some of our customers have us ship to friends or family in the United States who already have experience mailing to you and are able to pass it on to you; however, our responsibility ends when your package arrives at the U.S address provided.

RETURNS AND REFUNDS: We ship globally, but you are responsible for the shipment to pass import and customs entry in your country. If a shipment failed to obtain import entry or is undelivered and returned to us, upon receipt of the shipment, we will refund what has been returned unopened and undamaged, less the shipping and handling costs, and after 90 days also a 20% restocking fee.

If you have any further questions or concerns which are not addressed here, please contact us at Email or call (727) 443-7711 9:30am - 6:00pm Monday - Friday.