Please let us know if this happens as we can tweak the settings for your firewall protection. But user may be coming from known BAD IP blocks. The system is doing its job and protecting you. If you can verify the user is acceptable to access your website, go to the security suite/anti-hacker/ip management.

Yes. You have to have the security suite firewall installed and enabled to receive the free malware removal offer. If your hacked when that firewall is disable, either your fault or the hosters fault, we will quote for malware remove. We only offer the malware removal if your site is hacked using the firewall.