I'm 7weeks into my new Regional Community Manager role, and keen to get up-to-speed with the metrics and reporting dimension. I found Erskine Williams' 2009 overview doc really useful but, given we're implementing v5, was wondering if there's a more up-to-date version.

The next time we meet I can review the analytic tool with to at least share with you the parts I have found useful. I do believe Karl Rumelhart has posted some good content on the CMR tool if you want to look it up. I have other info on the SAP OnDemand Analytics reports that we may implement here as well....I'm with ACE Monday and Wed next week if you want to schedule time.

Thank you for digging in! With the Analytics module comes 3 hours of training: 1 hour introduction and 2 hours of report writing. Nancy advised that the service is slated for IT security review, so we're await approval before moving ahead.