The terms and conditions specified on this page are specific to orders
on our website and for delivery to the UK. Placing an order constitutes
your acceptance thereof. Your statutory rights are not affected by any
of these terms.

Our Commitment

Willingham Nurseries is committed to supplying high quality
products to gardeners and growers for personal use and not for resale.
In accordance
with the established custom of the trade, Willingham Nurseries will in
no case be liable for more than the actual amount paid for a particular
product
on sale.

We will endeavour only to have products
on our web site that are in stock and available for ordering. Varieties
that are unavailable will be listed as such and will not be selectable.
Should a specific variety not be available at the time of despatch, Willingham
Nurseries will include a substitute where possible or send the item when
stock becomes available. If no suitable substitutes are available, Willingham
Nurseries will send a credit. Should there be a delay of more than 2 weeks
with the delivery of your order, we will do our best to contact you with
a revised delivery date. Your contract will be with Willingham Nurseries,
Grange Lane, Willingham by Stow, Gainsborough, Lincolnshire DN21 5LB.
Despatch of the product by Willingham Nurseries constitutes the acceptance
and commencement of our contract to supply.

Distance Selling
Regulations

In accordance with the Distance Selling Regulations, you have the right
to cancel your order at any time up to 7 working days after receipt.
Please note that this does NOT extend to perishable items including living
and bare root
plants.

Payment

We accept Visa and MasterCard credit/debit cards for online orders.
Please note that your account will be debited on receipt of order at
Willingham Nurseries. If you wish to pay by cheque you will need to post
your order to us. If your card issuer or bank refuses to authorise payment
to us, we will contact you for further instructions. We will not be liable
for any resulting
delay or non-delivery. Refunds are only payable to the purchaser of the
goods.

Prices

All prices are correct at the time of entering the information onto
our web pages. However, Willingham Nurseries reserves the right to change
prices at any time. All prices include VAT if applicable.

Most plant orders are shipped within 5 working days of
receipt of order. We make a charge for postage and packing
(P&P). All such P&P charges are shown separately and added automatically
to your shopping basket. We aim to keep postage charges to a minimum
and they are subject to review and change at any time. Please see our shipping information page for full information.

Endangered Species

Willingham Nurseries will not knowingly offer for sale
endangered species harvested from the wild or any genetically modified
products.

Copyright

All
rights, including copyright, in Willingham Nurseries web
pages
are owned or controlled by Willingham Nurseries. In accessing
Willingham Nurseries web pages, you agree that you may only download
the content for your own individual and non-commercial use. You are
not permitted to
copy, broadcast, download, store (in any medium) transmit, show or play
in public, adapt or change in any way the content of the Willingham Nurseries
web pages for any other purpose without the prior written permission
of Willingham Nurseries.

Third Party Information

We
cannot be held responsible for material displayed on third party websites
or any other written material. The only prices
that apply for
Willingham Nurseries products are those stated on the Willingham Nurseries
website. We are not able to vouch for the reliability of prices quoted
by shopping
directories or on other third party websites.

Receiving Your Plants Order

We
will ship your plants to you at the best time for planting. The sooner
you can plant them up after arrival, the more successful you will be.
We recommend that you prepare your soil
ahead of time so you are ready to plant, or pot on, as soon as your
order arrives. Please ensure that you open the packaging immediately
upon receipt, and carefully read through the instruction leaflet provided.
Orders are sometimes sent in more than one package so please do not
be alarmed if you do not receive your entire order on the same day.

Customer Care

We strive to provide the best possible products and level
of service we can, but we are all human and occasionally we may fall
below our own
high standards. Our experienced Customer Care staff are there to assist
you if you do encounter problems. Their aim is to respond promptly and
efficiently to all comments to ensure you receive 100% satisfaction at
all times.

Contacting Us

You
can contact us by email, please
click here. Your order or enquiry will
be dealt with
in a friendly and efficient manner by our nursery staff
who are always happy to help.

Our Personal Guarantee to You

We
promise to supply products in prime condition. If for any reason you
are not 100% satisfied upon receipt of your order, please advise
us by email or in writing within 14 days - this allows for a replacement
to be sent promptly. In exceptional circumstances, we will issue credit
vouchers or a full refund. Our liability is restricted
to the value of
the goods ordered. We cannot accept responsibility for items which fail
to grow due to extreme weather conditions, over- or under-watering, or
which have not been cared for according to the easy-to-follow instructions
supplied.

Our Shared Responsibility

We promise to supply you with vigorous,
healthy products in prime condition. We only ask you to plant them according
to the growing instructions provided to enable you to get the best possible
performance from them. We do understand that when dealing with living
plants, occasionally problems may arise despite our mutual best efforts.
In these instances we ask you to draw the problems to our attention so
that we may help wherever we can. However, if you have not followed the
instructions provided and your plants do not grow properly, while we may
share your disappointment, we regret we cannot share your loss. We promise
to do our job to the highest standards, and we rely on you to use your
best endeavours to achieve the optimum results.

Plant Propagation

Plants supplied by Willingham Nurseries
have been grown under strict quarantine conditions from virus-tested mother
stock. In order to maintain the highest level of bio-security and to avoid
infection by diseases that could seriously affect the UK hop industry,
we request that plant material is not used for propagation purposes. We
reserve the right to refuse to supply anyone who we know or suspect is
in violation of this condition.