Category: YouTube

This week I took some time to talk with Ben from MapTechWorks. Ben gathers information and interviews to post on YouTube so other non-profits can benefit from specialists and experinced tech workers. It was a blast and check out the finished product below:

I have recently accepted a position that will have me Facebooking, tweeting, managing YouTube accounts and several other marketing and communication tasks… I couldn’t be happier! However, it got me thinking about the stigma of these positions and how it’s always so much more than just updating Facebook and bit.ly links.

There are many facets to positions that manage a company’s social media outlets. While people are responding to customer questions and concerns, workers also organize and implement marketing campaigns that are apart of larger plans. However, I believe that many times there is one major section that isn’t seen- the role of customer service in social media.