Oh well, that's better than most cases; I remember reading that a study had been conducted that suggests "I'm sorry" is one of the top three phrases that people have the hardest time saying, alongside "I need help" and one other I can't quite remember, but along those lines.

I'm not sure, alls I know is there was some kind of study that was conducted not too long ago that suggests the three phrases people have the hardest time saying are "I'm sorry", "I need help", and possibly "I was wrong".