CLIENTELINGA more personal Shopping Experience

Mobile Clienteling

Advances in clienteling retail technology are helping retail store associates provide enhanced personalization by providing a 360-degree view of customers at their fingertips. Knowledge is power, and when combined with commerce, associates can turn recommendations into conversions with clienteling, and they can do this from anywhere in the store. Arm your sales associates with the PredictSpring mobile clienteling app and ensure associates can assist registered customers, sign-up new customers, communicate one-on-one, collect preferences, and leverage past purchase history to deliver a memorable, and personalized shopping experience.

Success Metrics for Brands and Retailers

Retailers and brands looking to implement a mobile clienteling app should look to the following metrics to measure the success of the solution:

Increased Average Order Value or Basket SizeImprovement in Customer Loyalty Increase in Customer Satisfaction with In-Store ExperienceDeeper Customer Data & Insights to Inform Marketing and Product Development

Loyalty

Loyalty perks and points continue to be a primary motivator for repeat customer purchase. With an omni-channel loyalty program, sales associates can remind customers of their points balance, encourage customers to take advantage of in-store and online offers, and drive customers back to the store with special shopping events.

Personalization Quiz

Personalization is an important focus for clienteling retailers to significantly improve the shopping experience. A custom quiz can be created to provide a unique customer experience and to collect valuable qualitative feedback. Retailers and brands can leverage this data to better understand customer preferences. These insights can be used to inform customers of upcoming collections, new products, special offers, and store-based events.

1:1 & One to Many Communication

With features such as SMS, e-mail, in-app messaging, and push notifications, associates can continue to build rapport with customers and ensure they are always in the know of upcoming promotions, new collections, and products.

Appointment Booking

Appointment booking ensures that associates can facilitate future store visits by booking appointments on behalf of customers. Moreover, it ensures the value of the physical store is kept front and center with expert assistance, memorable experiences, and exemplary service.

Easily Share Collections & Lookbooks with Customers

Empower associates to provide personal styling for customers, and inspire clientele by creating a customized collection that accounts for current trends and past purchase behavior. Easily share these looks via SMS or email directly with customers or to a customer group. While the store associate is logged out, the clienteling app can double as a digital lookbook to enable in-store shoppers to browse digital catalogs.

Endless Aisle

Out-of-stock inventory has undoubtedly resulted in millions of dollars in missed retail sales. With Endless Aisle, store associates can easily tap into online inventory that is not available in-store. A store associate can place an order on the customer’s behalf via the app, and then the item is shipped to the store or to the customer’s preferred address. Aside from saving sales that would otherwise be lost as a result of out-of-stock items, Endless Aisle ensures stores associates can assist customers in the shopping mindset and not limit customer inventory selection to what is only available in-store. With the added benefit of mixed cart, associates can swiftly place orders for customers that include online inventory and store-level inventory, in one simple transaction.

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