The fee for making a subject access is £10, to be paid in full before we investigate the request. You must give us enough information to find the data and you may have to provide valid proof of identity.

We don’t release personal information to third parties without written consent.

How we handle requests

We’ll look into whether we have the information you want and if there’s any reason why we can’t make it available to you.

If we hold the information, we’ll usually be able to make it available to you. When this isn’t possible, we’ll explain why. If you disagree with our decision to withhold information, you can ask for an internal review.

Request an internal review

You must submit your internal review request within 2 months of our initial response. Requests should be sent to mail@homesandcommunities.co.uk. Label your mail ‘FOI Internal Review Request’ to ensure that it’s handled without delay.

Head of Legal Services
Homes and Communities Agency
Fry Building
2 Marsham Street
London
SW1P 4DF

We aim to complete the internal review within 20 working days. If this isn’t possible, we’ll let you know when you can expect a response.

If you’re unhappy with our response, you can contact the Information Commissioner’s Office. The Information Commissioner is the independent body responsible for making sure the FOI and EIR are followed.

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Don’t include personal or financial information like your National Insurance number or credit card details.