RIGHT PACK WORLD BACKPACK

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The Right Pack World Collection takes you to Africa, China, Japan, Mexico and Brazil, with colorful fabrics and patterns inspired by each culture. Each backpack features the iconic Right Pack suede leather bottom and internal 15 inch laptop sleeve.

My daughter chose this as a birthday gift in Juy 2014. It came and she used it for a week at the beginning of school in August 2014. The suede bottom ripped after just a few uses and all she had in it was a small 3-ring binder and her phone - nothing sharp. I couldn't return it to Jansport for a refund, I had to send it to their warranty department. I never heard back, finally called to see what was up, and was told that I should have received an email to let me know what was going on. I received no email. They no longer have the same style/color but offered to allow me to choose a different one in the same price range. Finally I asked for a refund and they did credit my VISA for just $1.25 less than what I paid originally. I expect better from a Jansport backpack - that's why we went to them in the first place. Their products used to be awesome and lasted forever. The suede certainly didn't hold up even to light use.

Was this a gift?:

Yes

Bottom LineNo, I would not recommend this to a friend

Merchant response: We’re really sorry to hear about your experience with the suede bottom of the pack for your daughter that you purchased back in July of 2014. We understand your frustration. (We’re frustrated too.) We’ve not only switched suede vendors, we’ve also set up much stricter standards and more frequent quality inspections of all our bags to be sure this never happens again.

We're also sorry to hear about your experience with our warranty department. Our goal is to make high-quality, durable products that last, which means your pack is guaranteed for life. So just fill out the warranty form and return it to our warranty center. If we can’t fix it, we’ll replace it or refund your money. It’s that simple.

If you're ever not getting what you need, please feel free to give us a call at 1-855-818-5966, and one of our customer support reps will help you out.

I bought my Jansport for college last fall and I've used it almost every day since!!! It's a great bag and I would definitely recommend it to others! My favorite part is the suede leather on the bottom. The only negative is that it's not fully waterproof (in particular -- the bottom part.) This only gave me trouble once, when I accidentally set it down on something wet. Otherwise, it worked great in the snow and rain. I love my bag and the print on it is adorable. I'd totally buy another!

I used this backpack for school and after a week, the entire suede leather bottom pulled apart. The store where I bought it from was nice enough to give me a new one at no cost, figuring it was a fluke. A few months into my second backpack, it ripped once again. (I do not carry an excessive amount of weight in my bag at any one time.)Also, the leather strings attached to the zippers broke off almost immediately.

Was this a gift?:

No

Bottom LineNo, I would not recommend this to a friend

Merchant response: We’re really sorry to hear about the suede zipper pulls & suede bottom of your pack—and understand your frustration. (We’re frustrated too.) We’ve not only switched suede vendors, we’ve also set up much stricter standards and more frequent quality inspections of all our bags to be sure this never happens again.

If you haven’t already, please take advantage of our LIFETIME WARRANTY. Our goal is to make high-quality, durable products that last, which means your pack is guaranteed for life. So just fill out the warranty form and return it to our warranty center. If we can’t fix it, we’ll replace it or refund your money. It’s that simple.

Need assistance or have any questions? Give us a call at 1-855-818-5966, and one of our customer support reps will help you out.

The leather on the bottom of the backpack ripped on 2 different backpacks. It ripped right where the corner of a student's books and folders hit. Jansport customer service was excellent and refunded the item and shipped me a 2nd backpack only to have the same thing happen again. I think the product design or materials must be defective. Jansport usually has great products but this time they have a poorly made backpack and an unhappy customer.

Bottom LineNo, I would not recommend this to a friend

Merchant response: We are so sorry to hear you had a poor experience twice with this backpack. At JanSport, our goal is to make high-quality, durable products that last. As such, we would love to understand more regarding your order (when the replacement was shipping, what color, etc.). Please reach out to our customer support reps at 1-855-818-5966 as we'd like to make this right and get you a bag that will last you a lifetime.

In contrast to most of the comments I read about this backpack, I've been using mine since August, the beginning of the school year, and I have not had one rip in the suede leather bottom. I am an AP student and I am dual enrolled at the college so I carry a lot of books and binders on a day to day basis. I only have 3 slight problems with it though: It gets dirty easily (not something they can fix), the blue from my jeans wears off onto the leather (not something they can fix either), and the little leather ties on the zips rip off too easily. Other than those little things, I think this is a quality backpack and I will be purchasing another one for next year!

I love Jansport, I really love the products. Although I wasn't to thrilled with this product. Last year I purchased a backpack like this, it was purple with a leather bottom, I loved it. In fact im still using it for school. When I ordered this one I was so excited, because it was really cute. However, not even mid way through the school year the leather bottom tore a hole in it, right where the binder hits. Not only that, the seams inside of the backpack, right along the zipper, have come undone. Now when I try to unzip or zip my bag the zipper is caught.

Merchant response: We’re sorry to hear you had a disappointing experience. At JanSport, our goal is to make high-quality, durable products that last. So if a bag breaks or wears badly, we’re not happy either.

We hope you’ll take advantage of the LIFETIME WARRANTY on your pack. Just fill out the warranty form and return it to our warranty center. If we can’t fix it, we’ll replace it or refund the purchase price. It’s that simple.

Need assistance or have any questions? Give us a call at 1-855-818-5966, and one of our customer support reps will help you out.

I was really happy when I first got this backpack. It's super cute. I got this at Journey's and was sold on it because I was told that the suede bottom was more durable than regular canvas bottoms. . .yeah, not true. It lasted a month, then it got a small hole in the suede bottom part (the part that is suppose to make this backpack extra durable), which eventually has led to a huge rip right where the corner of my binders hit. Not real impressed. All of my other canvas backpacks have lasted years and this one only lasted about a month. It's too bad this issue is happening to so many people.

Merchant response: We’re really sorry to hear about the rip in the suede bottom of your pack—and understand your frustration. (We’re frustrated too.) We’ve not only switched suede vendors, we’ve also set up much stricter standards and more frequent quality inspections of all our bags to be sure this never happens again.

If you haven’t already, please take advantage of our LIFETIME WARRANTY. Our goal is to make high-quality, durable products that last, which means your pack is guaranteed for life. So just fill out the warranty form and return it to our warranty center. If we can’t fix it, we’ll replace it or refund your money. It’s that simple.

Need assistance or have any questions? Give us a call at 1-855-818-5966, and one of our customer support reps will help you out.

I am an 8th grader and started using this in August. I carry one book in it with a couple of folders in it at one time. I use it for five 50 minute periods a day. When I first started using it the bottom was starting to wear right away. By the time it was November the thread of the material was starting to rip. It not has a huge hole in it. I was expecting to use it for two years since I take care of my things and don't throw them around. It was super cute (VIVID PURPLE ACAPULCO OMBRE STRIPE) and i expected way more. It does have a lot od space though. Not worth the money...

Bottom LineNo, I would not recommend this to a friend

Merchant response: We’re really sorry to hear about the rip in the suede bottom of your pack—and understand your frustration. (We’re frustrated too.) We’ve not only switched suede vendors, we’ve also set up much stricter standards and more frequent quality inspections of all our bags to be sure this never happens again.

If you haven’t already, please take advantage of our LIFETIME WARRANTY. Our goal is to make high-quality, durable products that last, which means your pack is guaranteed for life. So just fill out the warranty form and return it to our warranty center. If we can’t fix it, we’ll replace it or refund your money. It’s that simple.

Need assistance or have any questions? Give us a call at 1-855-818-5966, and one of our customer support reps will help you out.

I purchased this bag for my middle school daughter. Very cute backpack but poorly made. Her suede bottom of the bag ripped on day two of using it. I am very frustrated about the whole situation.

Bottom LineNo, I would not recommend this to a friend

Merchant response: We’re really sorry to hear about the rip in the suede bottom of your pack—and understand your frustration. (We’re frustrated too.) We’ve not only switched suede vendors, we’ve also set up much stricter standards and more frequent quality inspections of all our bags to be sure this never happens again.

If you haven’t already, please take advantage of our LIFETIME WARRANTY. Our goal is to make high-quality, durable products that last, which means your pack is guaranteed for life. So just fill out the warranty form and return it to our warranty center. If we can’t fix it, we’ll replace it or refund your money. It’s that simple.

Need assistance or have any questions? Give us a call at 1-855-818-5966, and one of our customer support reps will help you out.

I bought this back pack for my daughter who is junior in high school. I was hoping she'd at LEAST get through the rest of high school with it. She has used it for a total of 9 (NINE) days. The suede bottom is already tearing. Um. yeah. So there you go. Its a shame, because otherwise, its looks like it could be a great backpack, comfortable and stylish. But definitely NOT sturdy. And Most Definitely NOT worth 60 bucks.

Bottom LineNo, I would not recommend this to a friend

Merchant response: We’re really sorry to hear about the rip in the suede bottom of your pack—and understand your frustration. (We’re frustrated too.) We’ve not only switched suede vendors, we’ve also set up much stricter standards and more frequent quality inspections of all our bags to be sure this never happens again.

If you haven’t already, please take advantage of our LIFETIME WARRANTY. Our goal is to make high-quality, durable products that last, which means your pack is guaranteed for life. So just fill out the warranty form and return it to our warranty center. If we can’t fix it, we’ll replace it or refund your money. It’s that simple.

Need assistance or have any questions? Give us a call at 1-855-818-5966, and one of our customer support reps will help you out.