Public Transit in the GTA, Yesterday, Today and Tomorrow

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TTC unveiled fourth Customer Charter, February 4

You may have noticed… we’ve got lots to report these days in the world of Toronto transit.

In fact, so much is going on that we’re beginning to lose track and to miss posting news that we should be.

For the next few weeks, we’re going to play catch-up by posting older news that’s still relevant to readers.

We’re also going to look ahead by describing some of the multitude of transit proposals that are currently on the political agenda. These posts will form a starting point for future posts that will describe the various stages of each proposal — from public consultation, through construction to operation.

This is another of those posts.

Last month, the TTC today unveiled its 2016 Customer Charter with 35 commitments that include better accessibility, service reliability and customer service. Each year, the TTC’s Customer Charter allows you to track what the TTC has promised to do to benefit customers, while holding it accountable for those promises. TTC staff report their progress against these commitments to the Toronto Transit Commission — the TTC’s board of directors — every quarter.

In this year’s charter, the TTC has committed to:

operating only low-floor, accessible Toronto Flexity streetcars along the 510 Spadina, 509 Harbourfront and 511 Bathurst routes by the end of the third quarter (September);

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