How to Recover a Lost Voicemail Password

Cellphone passwords can be recovered by following a series of prompts via your phone, or by contacting your cell provider so they can change it for you.

Things You'll Need

Billing ZIP code

PIN number

AT&T Wireless

Step 1

Call #611 on your cellphone. This will access your AT & T wireless account where you can change your settings.

Step 2

Push the number 3 button for help with your voicemail.

Step 3

Press #3 to have the company reset your voicemail password.

Step 4

Type in your billing ZIP code.

Step 5

Check text messages for your temporary password, so you can access your voicemail. Bear in mind you will need to have text messaging enabled on your phone to receive this message. If you do not have text messaging, you can either change your password online via your account, or call 1-800-331-0500 for customer service.

Step 6

Push and hold #1 on your cellphone.

Step 7

Type your temporary password given to you by the text message.

Step 8

Enter #4 to access your personal options.

Step 9

Press #2 to access your administrative options.

Step 10

Hit #1 and follow prompts to change the password to your choice. Allow up to 15 minutes for the password to change.

Step 3

Step 4

Virgin Mobile

Step 1

Call Virgin Mobile at 1-888-322-1122 for customer service help in changing your password. Or you can dial “VM” from your phone.

Step 2

Provide your account PIN to the customer service representative so they can access your account. Customer service will now reset and change your password for you.

Step 3

Check to see your password has been changed by dialing into your phone.

Tips & Warnings

You can also change or reset your password online. Sign into or register for an online account with your service provider and follow onscreen instructions. If you prefer, you can contact your provider directly, by calling their customer service department.