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Please include the following information in your email:

Computer type or mobile device, web browser and version,

Purchase information, if applicable (course number and name, date purchased)

Brief description of your concern

Phone number and best times to contact you

We answer all email support within 24 hours if received between Monday 10 am Eastern and Friday 12 noon Eastern. Holidays excluded.

If you have an emergency problem, please write “emergency” in the subject line. Be sure to include all of the information requested in the list above including your phone number and best times to call.