infoTECH News

[April 03, 2014]

The Best Call Center Software Providers of 2014, Ranked by VoipMechanic.com

(Marketwire Via Acquire Media NewsEdge) SAN FRANCISCO, CA -- (Marketwired) -- 04/03/14 --
Businesses with a large amount of inbound and outbound calls can greatly benefit by using the best call center software that's out there. The cloud-based technology that makes up many of the call center software providers today provide customers with a wide range of features and benefits. The experts at VoipMechanic.com have compared customer reviews, call center security and reliability, smooth connectivity, and customer support in order to determine the best call center software providers of the year.

8x8, Inc.

8x8, Inc. is the best call center software provider because they are able to provide solutions that are client-focused and base their packages amongst a customizable call center system. 8x8 promises a speedy implementation of their product so that companies can transition their call center from analog to digital seamlessly. There isn't even any hardware necessary! A global company, 8x8 guarantees exemplary service to a broad range of customers. For new customers browsing different call center software options, 8x8 generously lets new users access their demo before purchase.

SafeSoft Solutions
SafeSoft Solutions is rated as the number two call center software by VoipMechanic.com for a number of reasons. Customers give high appraisal for SafeSoft Solutions and say that their sales increase with the incorporation of SafeSoft into their company. Clients can use the predictive dialer function that comes standard which has proven to increase sales up to 400%. SafeSoft Solutions uses some of the most advanced cloud-based technology that allows customers to access their Market Dialer anywhere at any time. Their hands-on support is appreciated by customers, as every user gets a dedicated Account Manager who helps train call staff along with free 24/7 technical support. Payment options are flexible and easy to manage with their pay-as-you-go month-to-month payment model.

4psa.com
4psa.com is unique in that it lets users connect to Amazon S3 for maximizing storage space. This feature that is not mandatory but proven to be super helpful lets users store voicemails, recordings and faxes in this cloud-based technology system. 4psa.com offers a pay-as-you-go option to support customers looking for an affordable call center software provider. With some of the fastest solutions in the market, 4psa.com guarantees a high-performance database with a scalable system structure so that no matter the size of your company, you'll be taken care of.

3CLogic
3CLogic benefits customers with a broad range of functions that they provide. With their virtual telephony application grid, clients can avoid the limitations of a traditional centralized server. With this innovative technology, customers receive improved power, reliability, capacity and security at a feasible price. The call center software that 3CLogic provides you with integrates with any CRM applications you use as well. Between Salesforce, Zoho, Infusionsoft, SugarCRM and more, 3CLogic will work with these programs to most efficiently manage your calls and keep track of customer relations. 3CLogic clients enjoy a 99.99% uptime and this call centers scalability to help businesses quickly scale up or down their contact center flawlessly. In addition to all these fabulous features, 3CLogic has immense company security so that customers strongly trust them with all of their data, media and information. Offering multi-channel solutions 3CLogic provides customers with inbound, outbound, and blended contact center solutions with a 24/7 technical help line.

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