o You send us your photos by email or physical mail
o You place an order online or by phone
o We draw the painting in our studio
o We take a picture of the finished painting and email you the proof
o You give us feedback and suggest changes
o We keep improving the painting until you approve it
o We ship the painting to you

o We are a group of artists who make paintings by hand from your photos. We draw a variety of subjects including people, pets, houses, cars, boats, landscapes, etc of many styles including oil, watercolor, color pencil, charcoal pencil, pastel, etc.

o A painting is a genuine piece of art work made by hand by a highly talented human artist, which is unique and not reproducible, so you have the only copy in the world. It has much more sentimental and collectible values and will oftentimes be passed to generations as a family heirloom. On the contrary, photos are generic and you can print another copy easily for just a few cents.

o There is nothing wrong with printing your photo onto canvas and it is much cheaper to make. But it is nothing more than an enlarged photo, easily reproducible with little human talents involved. A piece of hand-made art has the artist's superb craftsmanship and relentless pursuit of perfection distilled into it while a computer print just has the color ink sprayed onto it by an electronic device, producing the identical copy.

o It is the most unique and memorable gift for occasions such
as
Christmas
Birthdays
Wedding anniversaries (1st year's theme is paper)
Remembrance of loved ones who passed away
Wedding
Baby shower
Mother's Day
Father's Day
Valentine's Day
Graduation
Retirement
o Many people make paintings for their own house and office decorations or simply as their art collection.

o Our office is located on the east suburb of Seattle, Washington.
We have a network of artists from across the nation and around
the world. True talents have no borders and we seek them out
wherever they are.

o In fact we make 99% of our paintings for customer outside of our local area. We are very responsive in both email and phone communication and you will feel we are more accessible than your local artists. We take picture of the painting and keep you in the loop of the process every step of the way. Shipping to you within the States take days and we have overnight options available.

o Most artists have decades of experience drawing paintings
by hands. Most do specialize in particular styles and particular
subjects, for example, watercolor dogs, oil paintings of kids,
pencil sketches of houses, etc. Our job is to match the most
qualified and experienced artist with the strength in the style
and subject of your painting.

o Click the link below to go to the web site of the Washington State Department of Licensinghttps://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/
o Put in our company name "Your Art Now" then submit
o You will get all the business registration from there
o Let me know if you need any other assurance from us beyond
this official proof, hundreds of samples and testimonials.

o Review the artist's past works
o Check the price is reasonable (not too high or too low)
o Ask the artist to show (not tell) you how s/he makes the painting by hand
o Confirm the turnaround can meet your deadline
o Check out what past customers said
o Require a 100% money-back guarantee on quality
o Experience a responsive and personal customer service
o Ability to customize your painting if needed

o Very high quality
Your painting will be made by professional artists with decades
of experience. We will select the best artist who has the most
experience in the style and subject of your painting to work
on your project. We have hundreds of samples on our web gallery.
http://yourartnow.com/gallery.php
o 100% Made by hand
Free hand drawing with no computer involved. Watch our videos to see how we drawhttp://yourartnow.com/youtube_video.php
o Competitive price
We offer the most competitive price to our customers. If you
can find another artist that can make paintings at the same
quality and a lower price, we will beat that price.http://yourartnow.com/pricing.php
o Quick Turnaround
Most of our paintings are made locally and we can get the painting
back to you in as short as a week. The fastest turnaround we
have ever achieved was 24 hours from the order to delivery (we
made the painting in 4 hours and send it with overnight express).
Due to the style, size and complexity, the timing for each painting
is different, so check with us about the estimated delivery
time.
o Track record
Our past customers highly praise our work and service. Check out our testimonialshttp://yourartnow.com/testimonial.php
o 100% money-back guarantee
If you are not 100% happy with the painting, we give you a full
refund with no question asked. There is no restocking fee, no
non-refundable deposit and no string attached. You have no risk
whatsoever to try us out. If you prefer, you can ask to start
the painting with only 10% of the payment.
o Responsive service
We always respond to you in hours by email and phone even on weekends and evenings.
o Free customization
We can customize your painting by merging different photos together,
adding or removing background and subjects to adjust to your
preference. We do most for you free of charge.

o The short answer is No. We strive to offer the very best quality.
o Here is the (really) long answer. The price is determined
by the charging rate of the artist and the number of hours the
artist spent on your painting. There are two kinds of painting
firms. One kind is to put their efforts into making the paintings
as cheaply as possible by hiring inexperienced artists who obviously
cost less and spend as little time as possible on each painting.
They play a numbers game and make their number attractive. The
other kind is to maximize the quality as much as possible by
hiring the very best talents and allowing them spend as much
as time as necessary to make sure each painting is rendered
as perfectly as it can be. We are the latter kind. We wouldn't
be willing to present you the painting unless the artist who
made it would like to keep it himself. If the bare minimum cost
is of your primary concern, honestly you are in the wrong place.
But if you are looking for the very best artistic quality in
the world with the best price for that quality, your search
is over. You will get what you pay for. In fact, we are so confident
that you will be completely blown away by the result, that we
offer you a 100% no-string-attached money-back guarantee because
we know you will be amazed. In fact, if you feel you just like
the painting, but not love it, I would rather give you a full
refund as our apology to have disappointed you.
o The artwork is not a commodity that you can find the same
thing everywhere you look. Each painting is individually made
by a human artist. It is more of a professional service like
attorneys and doctors that highly depend on skills and dedication.
The more experienced they are and the more time they spend on
their clients, the higher the service will cost. More likely
than not, you will get what you pay for. You chose to make a
unique painting instead of developing a generic copy of your
photo because the painting must mean a lot to you and the art
work will last for decades and may pass onto generations as
a family heirloom. Therefore, you probably want to hire the
best to get it right.
o Some painting firms simple print the photo onto canvas, or
cover the printed photos with some paints, thus they do it at
a fraction of the cost of free-hand drawing. So when you see
a really low price, it is usually a red flag. If the customer
service is from a different country, it will be pretty risky
as well. Ask them to show you (not just tell you) how they really
make the painting by hand. Please watch our videos to see how
we do it. http://yourartnow.com/youtube_video.php

o Style
Oil paintings are the most expensive and the charcoal sketches are the more affordable while others are in between.
o Size
The larger the size, the more time we need to spend, so the more costly.
o Number of subjects
We spend most of our time focusing on the main characters of
the painting like the faces of people and pets.

o Straight-forward. If you are not 100% happy with the painting for any reason, you can ask for a full refund. You are the sole judge on your satisfaction. You can return the painting even within 7 days of receiving the painting. Even though you don't need a reason, we do ask you to value our time and be serious about your decision.
o We are very confident in our skills to render the painting
precisely as the photo shows. However, the painting can only
be as good as the photo, since that is the only reference we
have. So the most important homework for you is to find the
best photos that represent the subject well, which means good
lighting, clarity and probably features that compliment the
subject. Our experienced art associates will consult you with
your photos to make sure we are starting on the best foot. We
will be able to make customization to enhance the photo. Send
your photos to us today for a free assessment.

o Oil paintings take 1-2 weeks to draw, depending the size and complexity. Watercolor and pencil sketches take 3-5 days to draw. The policy of our order queue is "first come, first serve", so the average waiting time is about a week. If you would like the Expedition Service, there is no waiting and your painting will be started right away after ordering. Read more about [Expedition Service].
o The above turnaround is for regular seasons. Before Christmas, the turnaround will be longer since there are too many orders placed for the holiday. Sometime within a month to Christmas, there will be a cut-off date for orders requiring Christmas delivery.

o You can either email your photo to YourArtNow3@gmail.com as an attachment, which is more cost efficient in terms of time and postage.
o Or mail it to the following address. Use a hard-board envelop to protect it and use mails with tracking if possible
Your Art Now
4244 257th PL SE
ISSAQUAH, WA 98029

o You need to scan it into your computer first. If you have a scanner connected to your computer, scanning should be simple. Put the photo face down on a corner on the glass, lower the cover and press the scan button, then the image should be loaded to your computer by the scanner software. Then email the photo as an attachment. Call us if you need help. If you don't have a scanner, you can go to a local photocopying store. Usually for a small fee, they can scan it for you.

o Yes. Please leave a note to request the photo to be returned and providing the returning address. We will pay the first-class postage and if you need more than first-class, you need to pay the difference.

o Yes. In fact, we are very good at it. We will make the merging
so smooth that viewers would think the subjects actually were
together taking the portrait. Depending on the complexity level,
there may be a minor charge. Confirm that with your art associate.
Please click the links below to view samples. http://yourartnow.com/gallery/gallery_oil_painting_from_photo_12.php

o No. This is what we can not do. It is possible for us to move things or faces around in a two-dimensional way. But when we turn someone's face, there are too many parts that will change. It is impossible to know someone's face looks like from a different angle and due to the concern of losing likeness, we can neither turn faces and bodies left / right nor up / down. We recommend you to find another picture with the desired orientation of face and body.

o This is tricky. We can make the ends of the mouth tip up slightly to enhance the smiling. But we can not open the mouth or change the shape of the mouth too dramatically with the same concern of reducing likeness.

o This is also tricky. If the subject is smiling big and thus the eyes are naturally squinted, our recommendation is not to open the eyes because it would make the subject look strange. Just image how you can laugh big while keeping your eyes wide open. However, if you insist, we can open them up a little and make the eye color more prominent.

o Technically yes but we highly recommend against doing so. Eyeglasses are not two simple transparent circles on someone's face. Due to the light reflection and simply the fact the subject used to wearing glasses, such removal will dramatically reduce likeness. You need to provide reference pictures where the subject was not wearing glasses.

o The following site has many selections by categories. You can click through to see which one you like the best. Then tell us the id number of the color patch of your choice.http://valspar.com/explore-colors/choose-a-color.html
o Another web site gives you unlimited selections of color using
a wheel. Just move your mouse around the wheel to find roughly
what color you want. Then focus your mouse on the square on
the right to find more fine-tuned color. Then tell us the id
of the color you chose. http://www.ficml.org/jemimap/style/color/wheel.html

o Make sure the lighting on faces from separate pictures are close
o Make sure the relative height of people are correct
o Make sure the relative sizes of pets are proportional
o Make sure the background looks natural and suitable with the subject

o Please do. Send as many and be as particular as you want. We want you to have your own ideas of how the painting should be drawn. There are physical limitations that we will communicate with you when we can not do it the way you wish but our goal is to make sure the painting comes out as close as possible toward your vision and preference. Either leave a note in the order or send us an email about the instructions. Please send in all instructions before we start the painting because once the painting is completed, only minor adjustments will be possible.

o Yes. We can draw anything onto canvas or paper. Please tell us your special needs. We venture beyond our currently offered styles as long as the painting is a realism rendering of the photo. We did the following projects before

A color pencil of 3 angels in a forest with lights shining through the leaves and animals running around and musical instruments in one angel's arms. The faces of the three angels are the three daughters of the customers. It became a family heirloom.

A Monet style impressionistic painting of a lake photo the customer took

A Van Gogh style painting of a customer's beach house

An imaginary scene of a park where the customer first met his wife with kids playing around

A fantasized scene where a father and son were playing poker at a table using their photos at the same age with all the items on the table customized

o Please do email or call us to discuss your needs. We enjoy helping you with your special requests and unique vision, even though you may not buy it from us. If we know another painting firm is a better fit for your needs, you will refer you to them.

-------------------------------------------------------------------------------------------Selection of Style, Size and Frames-------------------------------------------------------------------------------------------

o Oil paintings are very precise in details and work well with all kinds of photos, especially with human faces. It is more formal and impressive, best suitable for the prominent location above the fireplace, the house entrance or above the sofa in the living room or dining room.
o Pros The rich colors resemble the real person or scene almost perfectly. The oil paints are mixed first, so any color is possible. Also the painting brush is very fine and once the paint falls on the canvas, it doesn't spread around. All these make it possible for very fine details to be vividly brought out.
Oil paintings use custom framing, so there are more choices and frames tend to be more impressive.
They last longer. All the European masterpieces like Mona Lisa last hundreds of years.
There is usually a big discount only for oil paintings like
$100. So you will get a great deal to get the most upscale and
impressive painting style.
o Cons Oil paintings look so real that sometimes they look just like the enlarged photographs. When you stand closely, you still see the brush strokes and different layers of paints but when you step back, it looks so perfect that you might think that is a photo. However, we can add some impressionistic style in or make the brush strokes deliberately more pronounced. You need to request these special treatments.
They tend to be more expensive
Custom framing tends to be more expensive
They take longer to make and cost more to ship.
o Check out our oil portrait galleryhttp://yourartnow.com/gallery_oil_painting_from_photo_1.php

o Watercolor is by nature more impressionistic. They have bigger blocks of colors, are rougher in details and thus look more like a hand-made piece of artwork. In fact, watercolor takes more skill to produce because unlikely oil paintings where you can cover mistakes by applying another layer of paints, watercolor has to be done in one sitting. Only top talents can produce them well.
o Pros
They look more artistic and impressionistic than oil paintings.
They render landscape, houses and especially water scenes superbly.
They render scenes with motion better
o Cons
They lack details by nature, so if you want a portrait, they
tend to look better with the face close-up. Full figure watercolor
portraits need to have a large size to ensure facial details.
o Check out our watercolor gallery http://yourartnow.com/gallery_watercolor_from_photo_1.php

o Color pencil sketches look more artistic in terms of all the pencil strokes shown as the details on the painting. They look more casual and fit the bedroom, study room and living room better. It is also a technique that requires very high level of skill because the artist has to render the superb color likeness using only 24 individual colors without the ability to mix them like the oil painting.
o Pros
They look more artistic and more like a hand-made sketched art with all the visible strokes
There are many variations of techniques, such as full color, sepia tone, pastel, etc
They yield a better detailing of hair with all the lines clearly added compared to watercolor which can only add rough feel of hair details.
Compared to the charcoal sketch, it can bring out all the color theme in the photo, so if you like pencil sketches but want the colors rather than the black-and-white theme, this is the best choice
o Cons
They tend to look with a lower level of details from oil paintings. But this is by nature due to the technique. Many people actually prefer the hand-made feel with rougher details.
The colors are not as full and smooth as oil painting or watercolor but they are by nature as well since there are only 24 separate colors to use.
o Check out our color pencil galleryhttp://yourartnow.com/gallery_color_pencil_from_photo_1.php

o Black-and-white pencil sketches look very classic with the mono-color theme and visible pencil strokes. It is the best choice for a black-and-white photo. It is also the best choice if you have a tight budget.
o Pros
They look very classic, especially for a vintage black-and-white photograph
They cost significantly less than other painting styles, which makes it more affordable if you are on a tight budget.
It is the fastest to make. So if you are on a very urgent deadline, this can be done very quickly while you have to wait a couple of weeks for an oil painting to complete.
o Cons
They lack coloring, so all the colors on hair, eyes, clothes, background are all lost. If they are important, pencil sketch will not be a good choice.
Pencil sketches are made on paper, so they last shorter than oil painting. We apply protection coating on the surface to prolong their lives, so within a couple of decades, you wouldn't see a difference on the painting.
o Check out our black-and-white pencil galleryhttp://yourartnow.com/gallery_pencil_charcoal_drawing_from_photo_1.php

o 12x16 is the minimum size to fit up to 3 people. It is roughly the size of a 17" computer monitor and is quite small for the wall. It will not yield the ideal outcome unless your painting is about 1-2 shoulder-and-up faces. The main reason for this size is to keep the budget low.
o 16x20 is the next size up and one of the most popular sizes we offer. It is good for up to 5 people and can yield the best result for up to 3 people. It is a great choice for couple's wedding portraits or a family of three. It is a large enough size for the wall but still quite small for a prominent location like the fireplace.
o 20x24 is a very decent size for a portrait. It is large enough to be a prominent portrait of central focal point above the fireplace or the bed. It can yield ideal result for up to a family of 5. This is the size we would recommend if your financing is not a major concern.
o 24x36 offers a more impressive option than 20x24. It would make the painting into a museum size, making it ideal for the fireplace or house entrance. It can yield best result for any number of subjects up to 7. For single-person half-body portrait, it can come out at life-size.
o 36x48 is the largest size we usually offer. It is enormous.
It is best for large landscapes, reproduction of classical masterpieces,
a very large group of people up to 10, life-size full-body single
portrait or life-size half-body portrait of a couple. One limitation
for this size is that we not long can frame it for you due to
the concern of shipping safety.

o 8x10 is the minimum size of a pencil sketch, not watercolor. It is smaller than a magazine and is good for 1-2 people's face portrait. Its main benefit is to keep budget low. It is more for desk display than wall.
o 11x14 is the minimum size for watercolor and a decent size for pencil sketches. In fact, it offers a much better result from 8x10 with only a very minor price increase. This is our recommended size if you have a tight budget or the painting is about only a half-body single or couple portrait. It is still a little small for family portraits.
o 16x20 is a very decent size for family portraits up to 5 people. This size allows full level of details on the face. 11x14 and 16x20 are our most popular sizes.
o 20x24 is the most impressive size of non-oil paintings and
the largest one we offer. It is the most popular size for watercolor
since watercolor is more vague in details, so it requires a
relatively larger size. It will be ideal for the fireplace showcase.
Our framing option for this size will be significantly limited
due to the shipping concern and selection.

o The size selection is essential for the painting quality. The general rule is that the larger the size, the more space the artist has to add details, thus the higher the likeness the painting will get. In addition, larger paintings look more impressive overall. Most samples we show on our web site are of the size either 16x20 or 20x24. Choosing a small size may significantly reduce the quality simply because there is not enough space to draw.
o Use the Size Guideline above using the number of subjects
as a threshold for minimum size. If your subject has full-body
pose, you probably need to choose a larger size given the basic
guidelines with the number of subjects because the facial area
will be relatively small in a full figure portrait. Please talk
to your art associate about what size to choose especially when
you are considering a small one.

o Yes. We can virtually make the painting any size you want.
The price for custom size is the closest size covering roughly
the same area. For example, a square size 30x30 will have the
same price of a 24x36. Please talk to your art associate for
such custom size.

o For oil paintings, the size can go up to 48x72. For watercolors
and pencil sketches, the size can go up to 30x40. However, these
are considered special projects and the price will be determined
case by case, usually proportional to the total area. Please
talk to your art associate for such custom oversize.

o Yes, as long as the size is large enough to allow a reasonable
amount of details to be revealed. For oil, we can make as small
as 8x10. For watercolor, 8x10. For pencil sketches, 5x7. The
subject is usually one face or some objects or a simple scene.
The price is the same as our smallest size for each style, which
refers to 12x16 for oil, 11x14 for watercolor and 8x10 for pencil
sketches.

o Professional work Oil paintings need custom measuring, canvas stretching and cutting of moldings. It can be done by yourself if you had extensive experience. A bad framing job can ruin the painting.
If asked to frame it beforehand, our artist will have the framing margin space in mind when making the painting. In this way, the frame will come to fit the painting naturally and perfectly. Even though we will leave the margin for you to do it yourself, it may not fit perfectly and you may need to make adjustments that cost extra time and money.
o Convenience

If we frame the painting for you, it will arrive ready to hang, saving you time to go to the local framing store and to wait.
When you send the unframed painting as a gift, it will subject the gift recipient significant cost to frame it locally. Since oil paintings can not be displayed without being stretched onto a frame, many people receiving unframed paintings may procrastinate and even put the painting away not framed.
o Cost saving

Because we do not run a retail store front, we don't have the overhead cost. So usually our framing services cost only half of that from your local framing stores. This is especially true for custom framing of oil paintings. We encourage you to contact your local store to quote their price as a comparison to see how much you can save. Please add up their material cost, labor cost and sales tax. Our price includes all the above.
o Time saving

It costs us a few hours to frame it without delaying the shipping
at all. Framing at a local store usually requires a reservation
and can wait about a week for the work to complete.

How do I select the right frame?
o Color theme
Make sure the color of the frame fits the theme of your painting and doesn't distract it. Here are a few examples. If you have a black-and-white painting or a couple in wedding dresses, a black or silver frame will look better. If your painting has a very dark background, you want to avoid the black frame and pick a lighter color to make the boundaries clear. If the subject has blonde hair or the background is light beige, the golden frame will certainly come out ideal.
o Style preference
The patterns of the frame can be divided mainly into plain styling and sophisticated styling. Plain styling has simple patterns or no patterns while sophisticated styling has more fancy patterns on the frame.
o Current wall deco
The color of your wall, the setting of the room and the size of the open space will all contribute to your frame decision.
How to choose among the frames for oil paintings?
o Check out our frame options for oil paintings http://yourartnow.com/framing.php
o Dark frames include simple styling ones like Sienna (dark cherry) and Antique (black). Royal is a wider and heavier frame offering a more elegant while still simple styling. Wallace offers more sophisticated styling with a very beautiful pattern.
o Golden frames are all very elegant and beautiful. Victoria has a more fancy style while Hampton has a more plain style. Kensington has a lighter color while Winchester has a darker color. Florence sits in the center in both color and styling and it is actually the most popular frame.
o We also offer more upscale frames like the platinum color
Luxembourg and museum quality frame Versailles, etc.

o Check out our frame options for watercolor and pencil sketcheshttp://yourartnow.com/framing.php#frame
o Simple styles such as signature black and cherry work pretty well with black-and-white pencil sketches.
o Verona, Newport and Milano are the best choices for watercolor due to their muted and lighter colors.
o Sienna and Vintage Scroll are the most elegant frames you
can find anywhere. They fit any painting well.

o Oil paintings don't have mat because they are stretched around the inner stretch bars. If there were anything that looks like mats, they are actually part of the frame styling.
o We do matting for watercolor and pencil sketches. The selection
of matting will move the frame size to the next larger one.
We use elegant double mats and will consult you with picking
the best color.

o Go to our web site http://www.YourArtNow.com
o Click the "Order Now" button on the upper left corner of the page
o Click the image with the style and size you want
o Select the frame style, number of subjects and the coupon if any
o Review the paintings on your shopping cart, then click "checkout"
o If you are a new customer, click "continue" to register your account by filling in your shipping address and contact info. If you are a returning customer, click the "login" to log into your account using your email address as user name.
o Select the shipping method
o Add special instructions as comments
o Redeem coupon if any
o Input credit card information
o Verify all information and click submit
o You will see a confirmation page in the end and you will receive an automatic email with the confirmation and the order number.
o The last step is to send your pictures to us by email or physical mail. Check the "How to send my photo" section on how to select and send pictures.

o Yes. Please call 425-283-3907 to place your order with an
art associate. Ordering online has the benefit of setting up
an account, which makes it easier to monitor your order progress
and update your contact info and shipping address.

o Yes, we can make the painting of any size you need. For special
sizes, the price is determined by the closest available size.
Please discuss with our art associate first about which size
to pick and then leave a comment on the order for the precise
size you need.

o The main character of the painting that requires significant
details. Insignificant object or simple background are not considered
subjects and are free of charge to draw. Each painting has at
least one subject.

o Anything in the distance and very small with minimal details
o Any people / pet without his/her face shown
o A house as a background with no need to draw details
o A simple landscape such as ocean, trees, etc
o A simple room or outdoors setting
o A plain color as the background with no or simple patterns

o Our order system is most compatible with the US mailing system.
For address outside of US, please input as much as possible
and then email your full address to us, or leave a comment with
your full address.

o There are two queues for orders placed. The regular queue is "first come, first serve". The average waiting period is a week. The expedited queue doesn't have waiting time and orders placed with the expedited queue will be assigned to artists within 24 hours and started immediately.

o Not a bit. In fact, the only thing that will be cut with the Expedition Service is the waiting period. We used exactly the same pool of artists and spend the same amount of time on each painting. In fact, artists have no idea whether each painting has Expedition Service or not. Only the system scheduling orders will differentiate regular vs. expedited orders.

o Standard shipping goes through the first-class mail of the post office system. It takes a few weeks to delivery on average with no guarantee of timing and no tracking. You need to wait for 5 weeks to claim loss.
o Express shipping goes through the fastest way possible to get the painting to you. If available, overnight delivery will be used. Usually it takes no more than 3-5 days. Tracking is available for all express mails.

o If reliability and urgency is a primary concern to you, you would feel comfortable with the express mail, especially when you have a particular event when you need to present the painting or during the busy holiday season like November and December.
o If there is no imminent event and you can tolerate minor unpredictable mailing and no tracking, standard mail will save money.

o There is no extra charge to ship to Canada, Australia, UK, and most large European and Asian countries.
o There might be small charges to ship to smaller countries. Sometimes only framed paintings have surcharges. Please ask your art associate for quotes if it will be shipped to countries other than US, UK, Canada and Australia.

o For oil paintings, it usually takes 3-4 weeks from order to
delivery plus extra time spent on working on photo process and
painting revision if needed. o For watercolor and pencil sketches,
it usually takes 1-2 weeks to work on the painting and 2-3 weeks
to ship it with standard shipping and 1-3 days with express
shipping.

o On the page to input credit card information, there is a place
to redeem your gift certificates. You need the coupon id and
the last name of the person who purchased the certificate. If
you don't know that, contact us directly.

o On the page to input credit card information, there is a place
to apply coupon codes. It is the same box of the gift certificates.
Sometimes coupons may exclude each other and only one can be
applied. Also each coupon can only be applied once.

o At the page to input credit card information, select the payment
method to be PayPal. After you submit the order, ignore the
request of PayPal account login and walk away. Send your check
and money order to our mailing address. See the top FAQ section
to find out our mailing address. Your check or money orders
need to be cleared before we start working on your painting.
So it is an inefficient way of payment but you have that option.

o By default, you pay the full amount up front. If you prefer,
you can authorize only a 10% down payment up front with the
remaining balance due after you approve the painting. If you
want to do that, please leave a comment on the order stating
you only authorized a 10% down payment and your order will be
processed accordingly. Either way, you are protected by our
100% money-back guarantee which gives you the option to walk
away with a full refund for any reason.

o You will see the final page about newsletter subscriptions.
If you still see the full detail of your order, you are not
done yet. You will receive an automatic email to your email
address with the order number in it.

o Yes. You can do it any time you want, even when and after
the painting is made. Please take our hard work seriously. If
you have any problem with the painting process, please talk
to our art associate first. Most likely your issue will be solved.
Revisions are a very normal and natural process of making the
painting, so if you don't like the painting on the first sight,
give us feedback so we can improve it.

o Yes. You can change shipping address, contact info and frames while the painting is being made. You can send in additional reference pictures.
o You can not change the painting style, size and main picture
used once the painting starts.

o We draw each painting individually using the traditional way of free-hand drawing with no computer involved. We look at the picture and draw the painting using pencils or paint brushes one stroke at a time. Watch our videos to see how we do it
http://yourartnow.com/youtube_video.php

o We can make the two copies look so close that you can not
tell a difference from a distance. However, since each painting
is made by hand individually, even the same artist working on
the two copies at the same time can not make them look precisely
the same. There will inevitably be tiny differences.

o Oil paintings take 1-2 weeks while watercolors and pencil
sketches take 3-5 days. There are on average one-week waiting
period before the painting will be drawn and such waiting period
varies by season.

o If you like any sample on our web site, we will match that
artist to do your work. If the artist you select is no longer
available to do the work, we will find the artist with the most
similar style to do your work.

o Of course. After the painting is completed, we take a picture
of it and email you the proof for your feedback. Then you tell
us how you like the painting and if any change is needed. We
make the changes and email you the improvement. The feedback
process continues until you approve the painting. You are the
sole judge on the quality of the work and your own satisfaction.
We can make as many revisions as needed to make sure you are
completely satisfied.

o First of all, it is very natural and normal for you to think
something is off or certain aspect of the painting is not exactly
what you had in mind. Each painting is made by hand, so it can
not be a literal replica of the photograph. More than half of
our paintings need revisions after the initial result. So don't
worry about it. Just make your feedback as specific as possible,
so we know how to change it. o After repeated attempts to change
the painting, if you conclude the painting is beyond improvement,
you can ask the painting to be redone or you can always walk
away and ask for a refund. You are not obligated to buy anything
unless you like what you will get.

o Most minor changes such as adjustments on eyes, nose, mouth,
teeth and any other facial features. You can ask changes of
coloring, backgrounds, specific items on the clothes, etc. o
Major changes are usually not possible after the painting is
completed such as changing the original photo altogether, changing
the way the subject is standing, looking and other facial expressions.
Changes to a completely different background are not possible
either. Our art associate should have discussed with you in
details about all these items before we start the painting and
communicated with you using image mockups.

o Not at all. Honestly, we love customers who are involved and
particular about their paintings. It is your painting to keep,
so it is our strong desire to make sure you love it. Consider
your feedback as your help to assist us in achieving that goal.
Please don't compromise, just ask until you are completely happy.
The only thing we ask from you is to be specific and offer constructive
suggestions on where to change. o The following comments are
very helpful "The shape of the eyes is a little off, especially the one on the left."
"The hair color is too blonde, can you darken it a bit"
"Can you add more definition to the teeth? They look too perfect."
"Could you remove the hair flying away?"
"I forgot to ask you to add a flower on her dress, can you do
that?"

o We won't send your painting out until you approve it. So if
you don't reply our email, we will email you a couple more times
followed by a phone call. Check with us if you haven't seen
any proof in three weeks.

o Yes. When we say a full refund, it is 100% of the money you
paid with no string attached. There is no restocking fee, no
non-refundable deposit and none of the gimmicks some other companies
play. Either you receive a painting you love, or you don't need
to pay a penny.

o Oil paintings are wet when initially made, so they need a few days to dry out fully before framing and packaging. Once packaged, it will be sent out the same day.
o Watercolor and pencil sketches will be shipped out the next
day you approve it.

o Standard shipping takes 1-3 weeks depending on where you live and the timing is not guaranteed and unpredictable on holiday seasons.
o Express shipping takes 3-5 days with a tracking number available.

o Yes. You have 7 days to do so. Call us to arrange a mail-back.
The painting is always precisely the same of what you have already
seen from the picture we took and sent you. But you do have
the option to return it if you don't like it.

o The biggest enemy for oil paintings is strong sunlight. So
avoid placing the painting at the place where strong lights
will shine on for a long period of time. If you use the spot
lights, use those that minimize impact on paintings.

o The biggest enemy for paintings made on paper is humidity
because too much humidity will cause the invisible water steam
to go behind the frame and forms a fog either on the frame glass
and the sketch itself. So avoid placing the sketch close to
the kitchen and bathrooms with showers.

o If your frame has glass (usually the watercolor and pencil
sketches), you general don't need to clean the painting. For
open frames like most oil paintings, over time there will be
small dust particles sticking onto the painting. You can use
a soft brush to gently brush across the painting to clean it.
Usually once a year is good enough. You can find soft brushes
in your local framing store.