Coordinate small to large internally-focused projects like data management, data analysis and data auditing

Support in design and request for system enhancement; testing enhancement to make sure business rules are followed according to approved plan, compatibility with other programs (finance, reports, etc and smooth transition before deploying to live site

Supports continuous improvement efforts and the change management effects associated with system enhancement and migration.

Define and hold training sessions for new hires or cross train the business requirements and rules impacting the CRM/OSS systems to internal users by creating training materials

Documentation and task management including tracking next steps, assigning tasks, and following up sessions.

Work in multi-discipline teams to educate teams the business workflow and how it impacts multi- departmental groups and where the hands-off points are