BriteCore Setup

Run bin/quickfix_scripts/update_zendesk_creds.py to enter the Zendesk API information

Locate the client's Organization ID from Zendesk and use the BriteCore shell to populate it

View a BriteCore employee's Contacts > Information page. Their email should be automatically in the Zendesk Email input

How-Tos

Add Zendesk Access

Add an email that the user wants to have associated with a Zendesk account:

Access BriteCore shell > settings > zendesk

Run zendesk_list_authorized_users

If an account already exists, the shell tool updates the account to be associated with the client's organization and adds the contact as an authorized ticket user. Otherwise, a new account is created with the user's name and email. The contact is then added as an authorized user.