Right of cancellation

Right of cancellation

If you order product(s) as a consumer, that is to say for purposes which are not related to your commercial nor your self-employed work, you are entitled to cancel your order according to the following instruction of cancellation:

Instruction of cancellation

Right of cancellation

You may cancel a contract of sale without cause within fourteen days, either by returning the good(s) to Sport Drucks or by delivering written notice of cancellation to Sport Drucks (by letter, fax, or e-mail). This period will start the day after receipt of the cancellation notice but not before the customer has received the good(s) (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before all information obligations laid down in article 246 § 2, § 1 Abs. 1 and 2 EGBGB and § 312e Abs. 1, 1 BGB, article 246 § 3 EGBGB have been fulfilled. To meet the cancellation deadline it is sufficient to dispatch the notice of cancellation or the good(s) punctually. Notice of cancellation must be addressed to:

In the event of a valid cancellation, both parties must return all good(s) and payments received and any other received benefits (such as accrued interests). If it is not possible for the good(s) to be returned whole and/or in their original condition, the customer must reimburse Sport Drucks for any loss of value of the good(s). This does not apply if the poor condition of the good(s) is the result of an inspection of the good(s) as would have been possible before buying, for example, in a physical store. The customer may also avoid any obligation to compensate for loss of value caused by intended usage of the product by refraining from using the good(s) as if they were his property and avoiding any activity which would reduce the value of the good(s). Goods that can be shipped as a parcel by regular mail are shipped at Sport Drucks risk. If the good(s) cannot be shipped by regular mail, then Sport Drucks will arrange for pick-up. The customer must bear the regular cost of returning the good(s) if the good(s) received are as ordered and if the original purchase price of the good(s) to be returned did not exceed EUR 40 or if the customer has, at a price exceeding EUR 40, at the time of cancellation not fulfilled the reward or an agreed instalment. Otherwise, the customer may return products without incurring any costs. Any obligations to reimburse payments must be satisfied within 30 days. The 30 day period begins on Sport Drucks’ part with the receipt of the goods and on the customer’s part with the dispatch of the notice of cancellation or the punctual dispatch of the good(s). If the customer cannot return, only partially return or return in a deteriorated state the received good(s) and other derived benefits (e.g. consumer benefits), the customer is required to provide appropriate compensation. For deterioration of the good(s) and for derived benefits, the customer must only provide compensation to the extent that the deterioration or the derived benefits can be traced back to use of the good(s). This use is determined through an evaluation of the characteristics and functioning of the good(s). An “evaluation of the characteristics and functioning refers to the testing and trial of the good(s) in question, as is possible and usual in, for example, a department store.

NOTE: 09.01.2016 (EU) Nr. 524/2013 - there has been a change to EU regulations covering the subject of Online Dispute Resolution (ODR).The online platform where such issues can be addressed can be found here: http://ec.europa.eu/consumers/odr/

Except in the case of very large or heavy items, all orders over € 50 value shipped within Germany are send free of shipping fees. That same principle applies to orders from other EU countries over € 150 value.
For further information please check our shipping information section

A question about an order or any product? Just give us a call +49 (0) 2403 - 881 8881 or contact us by e-mail info@ProLaxShop.com. Friendly and helpful service available Monday - Friday 9 am to 7 pm, Saturdays - Sundays 12 am to 6 pm.

We offer 3D secure payment options by credit/debit card, secure payment procedures via PayPal or you can use your own direct online banking service. Our aim is to keep all payment transactions as secure as possible for your peace of mind.

Have you got a question about sizing or lacrosse equipment in general? Just contact our customer service by phone +49 (0) 2403 -881 8881 or e-mail info@ProLaxShop.com and we will do our best to help you find the right product for you for your lacrosse-playing pleasure!

SHIPPING RATES

December 11th 2013:

We are now offering a flat-rate shipping method for the EU based on the cost of each order - the rates for which are listed below. Please scroll down the page for further general information about deliveries within the EU.

Shipping costs for orders up to € 50,00 to be delivered in Germany:

EUR 4.99

Orders over € 50,00 for Germany will now be sent free of charge except for Goals and other very heavy items where we have to pay a supplementary handling fee to our Shippers.

This extra cost will be advised at the time of order wherever possible.

Orders up to a value of € 150,00 for all other countries in the EU will be delivered for a shipping fee of:

EUR 9,99

Orders above € 150,00 for EU countries except Germany will be sent without shipping charges, except in the case of Goals /heavier items as mentioned above

NOTE: Certain smaller items or smaller packages may be available to be shipped at a shipping cost lower than that listed above as they can be sent through the Postal system.

Please contact us for confirmation of this.

If in such a case you pay for your order by credit card, any excess shipping will be refunded to that same card after the goods have been shipped, otherwise we will confirm the correct shipping costs and total amount to be paid before you make your bank transfer or PayPal payment to us.

NOTE: As mentioned above - if you order certain larger items, your delivery may be subject to a fixed delivery charge instead of the delivery charges listed previously. Where this is the case, the fixed delivery charge will be clearly stated on the product information page.

This condition applies mainly to Goals for which (since October 2007) we have been charged an additional 35 Euro per item handling charge by our freight forwarders.

This charge will be applied even if your order has exceeded our “delivery free of shipping charges" ceiling of either 50 Euros for Germany or 150 Euros to other EU countries.

SHIPPING OUTSIDE THE EU
Please contact us to confirm shipping charges and tax arrangements for deliveries to any country outside the EU.

This covers shipments to countries such as Switzerland, Norway, Serbia plus other defined economic areas such as Gibraltar, the Channel Islands and the Canary Islands amongst others.
Except in specially-agreed cases we will generally not ship goods to the USA as the sales agreement we have with our suppliers/manufacturers is for Europe only.

FREE SHIPPING
* Orders to be delivered to Germany with a total order value greater than EUR 50,00 normally bear no shipping charge**.

* Orders to be delivered to all other EU countries with a total order value greater than EUR 150,00 normally bear no shipping charge**.

**We reserve the right to charge a fee for shipping of extremely heavy or bulky items such as goals. This fee is currently 35 Euros per Goal/Lax Wall Rebounder and is charged directly to us by our freight forwarder.

VAT
All prices for merchandise and shipping rates shown on our website include the appropriate German rate of Mw.St. (sales tax) @ 7% for magazines or 19% for all other items.

DELIVERY TIMES
To work out how long it will take to get your stuff, add the availability of the item onto the delivery time.

* Normal delivery time 2-3 days.
* Delivery time for not in stock items 3-4 weeks.

Remember to check availabilities carefully if you order more than one item, as you will normally not receive any part of your order until all the items are available. In the case of pre-order or long availability items, it is recommended that you request separate deliveries as items become available (extra shipping cost at our discretion).

GUARANTEE & RETURNS
We kindly ask you to advise all guarantee requests and returns of merchandise by e-mail to before you ship them to us. You may be provided with a returns number, which will facilitate quick processing of your request.

Warranty returns are normally accepted subject to reasonable usage criteria and inside the time limits set by the equipment manufacturers which are generally 6 months from time of purchase. Please contact us if you have any questions.

Returns of unwanted purchases that are made within the Consumer Protection (Distance selling) Regulations online purchasing "cooling off" period of 7 working days after the receipt of the goods will normally be accepted.
The intention to return such goods should communicated to us in writing or by e-mail and the goods should be returned to us preferably unopened or at least unused with their original packaging intact wherever possible. Shipping costs for the return of unwanted purchase should normally be borne by the purchaser up to an order value of 40,00 Euros, thereafter the costs are borne by us. The total amount paid for the purchase (including any shipping costs) will be refunded to the purchaser within 30 days of the goods being safely received at our offices.