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Our Accessibility Plan

The Government of Ontario has set a goal of establishing a fully accessible province within 20 years. The goal requires the provincial government to work with the public and private sectors and the disabled community to jointly develop standards to be achieved in stages of 5 years or less. The objective is to “improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to their full participation in the life of the province.”

This multi-year plan covers the period of January 1, 2013 to December 31, 2017. It is a joint planning exercise with The Ottawa Hospital (TOH) and the Ottawa Hospital Research Institute (OHRI).

Feedback and Document Requests

Your feedback is important in helping us improve accessibility services within the Heart Institute. Feedback, questions and requests for documents relating to the province’s Customer Service Standard may be directed to: