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Open Public Records Act Request Form

With an average employee salary of $25 an hour and 2 hours saved on each record request, Jersey City saved $50 for each form processed. With an average 2196 record requests processed each year, that's over $100,000 in savings and over 4,000 hours in work time!
The final results? Jersey City saved 4,392 hours and a huge $109,800 each year just from converting the single OPRA request form. This reflects a gigantic 300% ROI in just the first 3 months of use.

Open Public Records Act Request Form

Jersey City

Overview:

Jersey City's OPRA Request Form Saved them HUGE. Find out how in this comprehensive case study.

Champion:

Clerk

Savings:

With an average employee salary of $25 an hour and 2 hours saved on each record request, Jersey City saved $50 for each form processed. With an average 2196 record requests processed each year, that's over $100,000 in savings and over 4,000 hours in work time!
The final results? Jersey City saved 4,392 hours and a huge $109,800 each year just from converting the single OPRA request form. This reflects a gigantic 300% ROI in just the first 3 months of use.

STEP 3 | Clerks had to print, hand-process, manually enter information, and send hard copies out to other departments.

STEP 4 | One, or sometimes multiple departments, needed to print, hand-process, and send all printed requests back to the city’s lawyers.

STEP 5 | The City’s lawyers then needed to edit the information by hand, scan it, and send it back to the clerks.

STEP 6 | Clerks received the information, printed it out, and sent it back to the citizen in the mail.

The results of Jersey City's inefficient process?

X Increased paper waste

X Slow processing time

X Decreased office productivity

X Lost requests and bad form management

X Little coordination amongst departments

X Angry citizens

Old Processing Time:

New Process

In minutes we were able to convert the existing process into a smart online experience.

After using SeamlessDocs, Jersey City saved huge time and money converting just the single OPRA form online.

STEP 1 | Citizens now go to the Jersey City website,
fill out a record request from any device, and
instantly submit it to the clerks.

STEP 2 | Clerks immediately receive the new record
request electronically and digitally send them to
other departments in seconds.

STEP 3 | Departments can now electronically
process requests from clerks, upload necessary
documentation, and digitally send them to
lawyers.

STEP 4 | The City’s lawyers are now able to
electronically receive records and digitally send
them back to the clerks upon their completion.

STEP 5 | The second the clerks electronically approve,
the citizens automatically receive a response to
their request.

Jersey City's refined process resulted in:

● Online services for citizens

● Reduced paper waste

● Faster processing time

● Elevated office productivity

● Increased citizen engagement

● Increased department coordination

● Happier citizens!

New Processing Time:

Savings

By making the process smart we enhanced the experience while saving valuable time and money.

With an average employee salary of $25 an hour and 2 hours saved on each record request, Jersey City saved $50 for each form processed. With an average 2196 record requests processed each year, that's over $100,000 in savings and over 4,000 hours in work time!
The final results? Jersey City saved 4,392 hours and a huge $109,800 each year just from converting the single OPRA request form. This reflects a gigantic 300% ROI in just the first 3 months of use.