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Obama Nods to Rocky Start on Health Law

10/21/2013 12:44PM

In remarks from the White House, President Obama acknowledged problems with the health-law website but said that the law's overall potential shouldn't be measured by the website's rocky start. Photo: AP.

This transcript has been automatically generated and may not be 100% accurate.

I ... all the health insurance that ability ... is working just fine ... in some cases actually it's exceeding expectations the prices are Laura we expected ... the choice ... is greater than expected ... bought ... the problem as been ... that the website this post to make it ... easy to apply for and purchase the insurance ... is not working the way shut for everybody ... there's no sugar coating it ... the website has been to small ... people been getting stock during the application process ... and I think it's fair to say that nobody is more frustrated by that time ... because precisely because the product is good ... I want the cash registers to work ... I wanted to the checkout lines to be smooth ... saw lot of people deal to get this great product ... and there's no excuse for the problems ... and these Proms are getting facts ... while the website will ultimately be the easiest way ... to buy insurance through the marketplace ... it isn't the only way ... no one emphasize this ... even as we redouble our efforts to get the site working as walls this post to ... Ross are redoubling efforts to make sure you can still buy the same quality affordable insurance plans ... available on the marketplace ... the old fashioned way ... offline ... either over the phone ... or in person ... by the way there a lot of people ... who wanted to give any of this ... war more comfortable working ... on the phone anyway ... or in person ... so let me go through ... the specifics as to how or you can do that if you're having probs with a website or you just prefer ... dealing with a person ... yesterday we updated the website's home based offer more information about the other avenues to enroll ... in a formal health care until ... the online auction of works for everybody ... so you'll find information on how to talk to a specialist ... who can help you apply over the phone ... or to receive a downloadable application you can fill out yourself and mail when ... we've also added more staff to the call centers where you can apply for insurance over the phone though started ... they've been working ... but ... a lot people ... I have decided first to go the website but keep in mind these call centers Ardi up and running ... and you can get your questions answered by real people ... twenty four hours a day ... in a hundred fifty different languages ... the phone number ... for these call centers ... is one eight hundred ... three one eight ... two five nine secs our teeth at one eight hundred ... three one eight ... two five nine secs ... wait times have averaged less than one minute so far on the call centers ... although I admit that the wait times ... frightening my gospel of another bread the number of lot on national television ...