The Embassy Suites Columbus OH hotel is located just minutes from the Polaris Fashion Mall, the Easton Town Center the Port Columbus International Airport.

Enjoy easy access to Port Columbus International Airport, only 11 miles away, and to local businesses and corporations such as:* JPMorgan Chase* NetJets* DHL/Exel* Limited Brands* Abercrombie & FitchFurthermore, if you have business to conduct during your trip to Columbus, you'll find a wonderful range of businesses facilities designed to aid your work at our Columbus hotel. Make use of time saving facilities, such as:* In-hotel business center, with complimentary printing and photocopying services* Hotel meeting rooms and banquet space* Complimentary high-speed wireless Internet accessGuests of our beautiful Columbus hotel are guaranteed to get their day off to a good start with the help of our complimentary cooked-to-order hot breakfast. And if you're looking for lunch or dinner dining options, you'll adore our hotel restaurant, The Atrium Grille, where you'll be able to have delicious food in a tranquil setting.After your working day is done, or once you've enjoyed an exciting day of Columbus sight-seeing, you'll be able to relax like never before with the help of our Embassy Essentials® Bedding Collection. Each of our generous guests suites also features a comprehensive selection of luxurious amenities, including:* Two 32" HD LCD televisions with cable, HBO® and Movies On Demand®* Hilton Family Alarm Clock Radio with MP3 connection* Work desk with ergonomic chair* Mini refrigerator, microwave and coffee maker* Two telephones with voicemailYou'll also find plenty of ways to kick back and relax at our Columbus hotel - whatever the time of day. Guests are invited to take advantage of our wide range of hotel-wide amenities, including:* Nightly Manager's Reception* A walking track* In-hotel Fitness Center featuring cardio theater equipment by Precor®* Complimentary local area transportation, within a five mile radius* Hotel indoor/outdoor pool and a whirlpoolA stay in our Columbus hotel is sure to leave you with fantastic memories. Join us the next time you're planning a trip to Columbus and enjoy the attentions of our friendly staff and a plethora of hotel services designed with your comfort in mind.

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

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Embassy Suites by Hilton ColumbusRecharging Our Battery

Jacky F
from Columbus, Ohio

Submitted on 12-05-2016

Embassy Suites Columbus has always been an out of the way night away for my fiancee and mine. It's one of the few hotels that offers smoking suites. With the King Suite's offering ample space with a two room layout with a door to separate the bedroom from the rest of the suite. Rooms have always been clean upon arrival with an overall cleanliness you come to expect from a Hilton brand hotel chain. The layout of the hotel definitely differs from your average local hotel in the way that the center...
Embassy Suites Columbus has always been an out of the way night away for my fiancee and mine. It's one of the few hotels that offers smoking suites. With the King Suite's offering ample space with a two room layout with a door to separate the bedroom from the rest of the suite. Rooms have always been clean upon arrival with an overall cleanliness you come to expect from a Hilton brand hotel chain. The layout of the hotel definitely differs from your average local hotel in the way that the center of the hotel is completely open. Rising to the 7th floor in a glass back elevator is definitely not for those with a fear of heights. With the hallway being open with the doors to the rooms on one side and a railing on the other. The pool area has a stone waterfall that Cascades down to the pool that has an underwater access to the exterior pool. What truly sets this hotel apart is its hot breakfast. They offer everything from cold cereals to an omelet bar to rival any around. All in all if you're looking for a nice quiet stay for a reasonable price you need not look any further than Embassy Suites Columbus. This has been another review from your local neighborhood fun guy on a budget Jacky F. Look for more reviews of fun things to do without breaking the bank.
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Embassy Suites by Hilton ColumbusMajor construction at this hotel

Peggy D
from York, Pennsylvania

Submitted on 13-05-2016

There is major construction taking place at this hotel to include jackhammering from morning until early evening. The construction also causes extensive dust in the room. Had I known about this construction I would have stayed elsewhere for this business trip.

Embassy Suites by Hilton Columbus3rd time/room was not a charm !

dreaminalittle
from Mechanicsburg, Ohio

Submitted on 16-05-2016

I had an extra long and busy work weekend then mon work long day and evening, so though I would get hotel because I had an early meeting so I could get more sleep. I arrive to hotel, went to my room with key that was given and after several atempts in dim lighting, so dim that I had to use my phone to see where to put the key in, none the thus I couldn't get the key to work. I did notice on key envelope it said 390 so I went there and tried the key. Of course someone was in that room and being a...
I had an extra long and busy work weekend then mon work long day and evening, so though I would get hotel because I had an early meeting so I could get more sleep. I arrive to hotel, went to my room with key that was given and after several atempts in dim lighting, so dim that I had to use my phone to see where to put the key in, none the thus I couldn't get the key to work. I did notice on key envelope it said 390 so I went there and tried the key. Of course someone was in that room and being after midnight woke up a scared lady who would not call front desk for me, so downstairs again carrying my luggage. Told front desk lady and security guy of my problem. Front desk lady said oh the manger changed your room but not the key. Gave me more keys to try on room 812., so back to room 812. Dim lighting using phone flashlight, it opens kinda but stops due to the secondary lock, a man then appears at door, appears angry cautious, need I say more...back downstairs I go. This time I make front desk lady go too. Rm 512. Noone in this one, thank you jesus, but note mold in shower and place appeared dengue. 4 hours, off to meeting. Geez, left me disgusted and frustrated. Saw the security guard and he said sorry upon leaving but front desk, had nothing to say and I was in so much of a hurry to speak with anyone thus tired!
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Embassy Suites by Hilton ColumbusIn middle of construction!

michellemI1709AK
from Toledo, Ohio

Submitted on 18-05-2016

The hotel was in the middle of a renovation, with jackhammering and pounding was ridiculous. The banisters were full of dust in the air was full of dust. This was the first time I stayed here and had I known it was in the middle of construction I wouldn't have. Maybe next time

Embassy Suites by Hilton ColumbusPut the 7 month pregnant girl in smoking room THREE TIMES

royaltonmama
from Miami Beach, Florida

Submitted on 21-05-2016

I love Embassy Suites but this one was TERRIBLE. We reserved and paid for a NONSMOKING room. I told the front desk staff I am highly allergic to smoke and obviously I'm pregnant, I can't stay in a smoking room. I had to lug my suitcases to THREE different rooms until they actually gave me one!!! I had another worker tell me they just took the ash trays out of the rooms and sprayed febreeze and declared they were "nonsmoking" rooms.
Thanks for LYING to me several times. Every time you wa...
I love Embassy Suites but this one was TERRIBLE. We reserved and paid for a NONSMOKING room. I told the front desk staff I am highly allergic to smoke and obviously I'm pregnant, I can't stay in a smoking room. I had to lug my suitcases to THREE different rooms until they actually gave me one!!! I had another worker tell me they just took the ash trays out of the rooms and sprayed febreeze and declared they were "nonsmoking" rooms.
Thanks for LYING to me several times. Every time you walked by the front desk you heard someone else complaining! They were trying to stick four adults in ONE KING BED!!!!!!! UG STAY AWAY!!!!! If the hotel can't accommodate during the construction then DON"T OVERBOOK!!!!!!!!!!!!!
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Embassy Suites by Hilton ColumbusSad

jhetzel0937
from Louisville, Kentucky

Submitted on 22-05-2016

Doing major reconstruction. We were not notified when booking. Jackhamners and dust. Fitness, resturant and atrium closed. Staff was great but could not remedy this war zone. As a Hilton Honors member, I was aghast!

Embassy Suites by Hilton ColumbusNot aware of construction

Pamela K
from westerville, United States

Submitted on 01-06-2016

my family did not get to sleep for 2 nights due to a family reunion where the people were up until 3 am carrying on outside the hotel and it carried up to the 3rd floor!! They were moved and the next morning construction started in the room next door!!! I was NOT made aware of construction when I made reservations or I would NOT have made them.

Embassy Suites by Hilton ColumbusDon't bother making a reservation, they will just change it to meet their needs and insist you did it :/..

ram6256
from Howey in the Hills, Florida

Submitted on 05-06-2016

I reserved a room in April for a 10 day stay from the end of May through early June. I made this reservation over the phone and received an email confirmation. I have stayed at this property many times over the years.
A couple of days prior to check in I received an email allowing me to check in early. This was great! I tried to check into the smoking room I reserved the morning I was scheduled to arrive. However I was unable to locate a smoking room. I contacted the hotel for assistance...
I reserved a room in April for a 10 day stay from the end of May through early June. I made this reservation over the phone and received an email confirmation. I have stayed at this property many times over the years.
A couple of days prior to check in I received an email allowing me to check in early. This was great! I tried to check into the smoking room I reserved the morning I was scheduled to arrive. However I was unable to locate a smoking room. I contacted the hotel for assistance and Ebony, at the desk I assume, advised I had reserved a non-smoking room. I explained I had the printed copy of the email reservation in my hand and it clearly states smoking king. Ebony continued to advise me I was wrong and she has the reservation in front of her in her computer. I asked to speak to a manager and was transferred to the GM. Upon receiving his out going vm stating he was out of the office from Aprill ? through April ?, this was May 26th, I hung up and called back. Obviously the issues start at the top at this hotel. I then spoke to the assistant GM and he advised the hotel was under renovation and converting to a non-smoking hotel. I asked how they could have taken my reservation, made directly with the hotel in April, knowing they were making this change? He advised they didn't know in April?? that they were scheduled for major renovations a month later? Keep reading it just gets better. He and I went round and round without Embassy Suites ever owning their royal mess up and refused to acknowledge they had gone in and changed my reservation. I explained they had a choice to advise me or change it in their system; both take about the same time and energy, they decided to change my reservation and insist I had done this myself.
Upon ending the useless conversation I received an email from the Embassy Suites showing my reservation was for a non-smoking room. I was stunned they would continue this in order to be right when I had the original email from April. I forwarded this email to The Embassy Suites corporate wit an explanation of my frustration and received a response back stating I wasn't charge for my no show so basically I should be happy. Oh and yes I am a Hilton Honors member.. woohoo!!
This really isn't about smoking v non-smoking as I always have alternatives. It's about deceit and the lack of service or consideration for their guests requests.
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Embassy Suites by Hilton Columbus2 Bed/2 Room Excellent

Jennifer S
from Wheeling, United States

Submitted on 14-06-2016

The 2 bed/2 room was excellent for a girl weekend. The space was large enough for a third person to sleep on the sofa or couch if needed. Mini fridge was a plus and the microwave. The hotel was quiet and you couldn't hear the sounds that were occurring outside of the room.

Embassy Suites by Hilton ColumbusUnder Renovation, way way under!

Daryn G
from

Submitted on 14-06-2016

The hotel is undergoing major renovations and I am doubtful it will be that much better when they are done. The front desk staff was inexperienced and inappropriate with banter. The elevator was filled with staff, so many that guests had to wait until after the staff was done (I thought I was a guest, but I was just in the way). Our drinks were served in paper cups (frat-house style), we ate dinner from styrofoam boxes using plastic flatware (food truck style). One person as bartender, waitr...
The hotel is undergoing major renovations and I am doubtful it will be that much better when they are done. The front desk staff was inexperienced and inappropriate with banter. The elevator was filled with staff, so many that guests had to wait until after the staff was done (I thought I was a guest, but I was just in the way). Our drinks were served in paper cups (frat-house style), we ate dinner from styrofoam boxes using plastic flatware (food truck style). One person as bartender, waitress, server, and busboy for a room of thirty or more. It was 75 degrees outside and 78 degrees inside (campground style). Room AC? Nope! Don't bother coming here until renovations are done...in fact, it might not even be worth it AFTER the renovations are done. I would rather sleep in my car than stay here again.
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Embassy Suites by Hilton ColumbusUCT Grand (State) Convention

Robert G
from sALEM, United States

Submitted on 15-06-2016

Due to constriction the STAFF was very mindful of our comfort & needs for our stay. We expect to return in the future after your construction is complete. We think your hotel will be will be # 1 for events as ours in the future.

Embassy Suites by Hilton ColumbusIt's worse than other reviews say!

amwilson65
from Delta, Ohio

Submitted on 17-06-2016

I am at this property right now.. Before I arrived I really thought that maybe these reviews were over stating how bad it is They are not The construction is worse than any of these reviews have relayed. There is major construction in public areas. this is not an inconvenience this is a health and safety issue there is no way this place should be open. yesterday someone from our group discovered that the doors in the stairwells were locked! the fire department was called and citations were i...
I am at this property right now.. Before I arrived I really thought that maybe these reviews were over stating how bad it is They are not The construction is worse than any of these reviews have relayed. There is major construction in public areas. this is not an inconvenience this is a health and safety issue there is no way this place should be open. yesterday someone from our group discovered that the doors in the stairwells were locked! the fire department was called and citations were issued. When we tried to check in they were jackhammering in the lobby. They had to walk us out to the sidewalk to explain our reservation so that we could hear each other talk. This property definitely should be closed during this renovation. shame on Embassy suites and Hilton for putting corporate greed above guest safety.
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Embassy Suites by Hilton ColumbusDo yourself a huge favor...stay anywhere but here..Conrad Hilton is turning in his grave

Mic9556
from Sylvania, Ohio

Submitted on 20-06-2016

I have never had a worse experience at any hotel in my entire life. This place should not even be open because of all of the renovation going on. Do yourself a favor and wait until the renovation is complete. And when the renovation is complete I would wait until they fire all of the people that work there. They are the rudest, least service oriented hotel employees I have ever been subjected to. They have had little or no training in customer service or they are just addled by the constant...
I have never had a worse experience at any hotel in my entire life. This place should not even be open because of all of the renovation going on. Do yourself a favor and wait until the renovation is complete. And when the renovation is complete I would wait until they fire all of the people that work there. They are the rudest, least service oriented hotel employees I have ever been subjected to. They have had little or no training in customer service or they are just addled by the constant jack hammering that was going on in the makeshift lobby. Dirt, debris and dust are everywhere. The construction noise is constant until about 6:00 p.m. and the elevators are not all working and the ones that do have no working indicator lights on the outside. Plan on a 10 minute wait for an elevator. Don't even consider taking a team of any kind to this dump. They don't want you there and they have no tolerance for kids doing what kids do that play travel sports. The makeshift breakfast area had multiple leaks in the ceiling, the air conditioning does not work consistently. They had to go to Walmart to purchase fans and then told us they ran out of fans at Walmart. I am serious...this place is an absolute joke.
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Embassy Suites by Hilton ColumbusRenovations

korenes653
from Pittsburgh, Pennsylvania

Submitted on 28-06-2016

Unaware of major restorations. Pool closed and so crowded, we stood to watch our children swim. No seats available for breakfast both days of stay. Police on our floor for complaints. Very noisy neighbors and only 2 elevators were running.

Embassy Suites by Hilton ColumbusShould NOT be open during their massive renovation

Natasha D
from Aurora, United States

Submitted on 29-06-2016

No hotel guest should be subjected to the filth and garbage in this hotel while it's being renovated, much less be charged $$ for a room. The lobby and entire atrium are under major construction (the atrium is down to bare concrete and planks), there is no barrier hiding the construction work, dust, dirt, supplies, or trash, one of the elevators was filled with construction ladders and out of use. I can't imagine what, beyond greed, motivated them to stay open during this overhaul. This was an e...
No hotel guest should be subjected to the filth and garbage in this hotel while it's being renovated, much less be charged $$ for a room. The lobby and entire atrium are under major construction (the atrium is down to bare concrete and planks), there is no barrier hiding the construction work, dust, dirt, supplies, or trash, one of the elevators was filled with construction ladders and out of use. I can't imagine what, beyond greed, motivated them to stay open during this overhaul. This was an extremely poor excuse for an Embassy Suites experience.
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Embassy Suites by Hilton ColumbusAbove expectations

Jodi H
from Lima, Ohio

Submitted on 30-06-2016

Although this site is under renovation, the stay was remarkable. Staff very helpful and accommodating. Rooms extremely clean and quiet. We were not impressed with breakfast but since it's a free service we would not complain. Great experience

Embassy Suites by Hilton ColumbusUnder construction

John M
from Edmond, United States

Submitted on 30-06-2016

The hotel was under construction, that was not the problem. The problem was that the front desk help was uninterested and unprofessional. They were unwilling to help during check in, tried to give me ONE CARD KEY for my whole family, and then, when the AC was not working in our room, failed to send anyone to repair OR offer to move our room.

Embassy Suites by Hilton ColumbusMajor, major construction and attitude to boot

MDH324
from Miamisburg, Ohio

Submitted on 30-06-2016

The room was OK, nothing special for the price. The bed was not very comfortable. I ordered extra towels online, but they were not at the room when we got there. I called the front desk and received attitude when I asked for our towels and some extra pillows. Went to dinner and a comedy show, got back about 11:30PM, and still no extra pillows or towels. I called again, at 2AM they knocked on the door with the extras. Mind you this hotel was not close to capacity, based on the amount of cars in ...
The room was OK, nothing special for the price. The bed was not very comfortable. I ordered extra towels online, but they were not at the room when we got there. I called the front desk and received attitude when I asked for our towels and some extra pillows. Went to dinner and a comedy show, got back about 11:30PM, and still no extra pillows or towels. I called again, at 2AM they knocked on the door with the extras. Mind you this hotel was not close to capacity, based on the amount of cars in the parking lot. I don't know when the construction is going to be over, but they should really remove the pictures of the old atrium and lobby from their site. These areas are under MAJOR construction. The atrium is inaccessible and we had to walk through workers putting down tile in the lobby. Additionally when we first checked in only 50% of the elevators were working which made the wait longer than necessary.
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Embassy Suites by Hilton ColumbusGreat!

mnspje
from Atlanta, Georgia

Submitted on 03-07-2016

I booked this hotel via Hilton Honors with concerns based on the reviews. The Hilton site clearly states the hotel is under renovation and the hotel lobby clearly states they will refund any money if guests choose to cancel. Our room was great and very quiet. Staff was accommodating and breakfast was nice. Construction started around 9am but we were up and leaving. It seems that people just want to complain about something?

Embassy Suites by Hilton ColumbusConstruction Hell

226cindiv
from

Submitted on 05-07-2016

There was a massive construction project going on. When reservations were made we told there was minimal construction---not so. The place is gutted! Imagine our surprise to see dust all over the hotel.

Embassy Suites by Hilton ColumbusGreat staff and service.

sgrove410
from Piqua

Submitted on 06-07-2016

This hotel is currently under construction, still had a great stay. Staff very friendly and able to accommodate to working "under construction". Would absolutely stay here again if we return to the area.

Embassy Suites by Hilton ColumbusMessy, Noisy, Dirty

Steve S
from Downers Grove, United States

Submitted on 06-07-2016

As others have reviewed this hotel is in pretty miserable condition during remodeling. It really should be closed. The whole hotel except the rooms is under construction. The lobby is dangerous with different levels of tiles. The elevators are so slow you could grow a beard waiting.

Embassy Suites by Hilton ColumbusI Can't Be an Ambassador for this Embassy Suites

Michael Z
from Springfield, United States

Submitted on 07-07-2016

I've stayed in multiple Hilton and Embassy Suite properties in quite a few states in the last 23 years, to include 2 previous stays at the Columbus (Corporate Exchange Drive) location. My last stay - over the July 4 weekend - was by far the worst hotel experience I've ever had at a Hilton/Embassy Suite location, and one of the top 3 worst experiences I've ever had at a hotel (one of the other 2 being at another Hilton-owned property) in over 30 years of U.S. domestic travel. The facilities (com...
I've stayed in multiple Hilton and Embassy Suite properties in quite a few states in the last 23 years, to include 2 previous stays at the Columbus (Corporate Exchange Drive) location. My last stay - over the July 4 weekend - was by far the worst hotel experience I've ever had at a Hilton/Embassy Suite location, and one of the top 3 worst experiences I've ever had at a hotel (one of the other 2 being at another Hilton-owned property) in over 30 years of U.S. domestic travel. The facilities (common areas and room) were filthy, some of the food was simply inedible, there were health dangers in the common areas and room which were never addressed (uneven/non-existent flooring in the lobby and burrs of grout stuck to the tub floor which never got removed from which my daughters got cuts), and the floor of the indoor pool area was filthy (and ceiling tiles/debris falling out of the ceiling on the far side of the indoor pool area). Although I was comped one night of my three-night stay, there wasn't one mention made of the Satisfaction Promise so I feel like I should have either complained louder and more frequently or checked out immediately after I saw the condition of the room. Doubt I'll stay here again because even after I checked out, the hotel staff have been unresponsive to my calls about the 2 articles of clothing I left behind - after 5 days of phone calls, voice messages, and even a call to corporate HQ.
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Embassy Suites by Hilton ColumbusUnder construction

Chitownchad
from Gurnee, Illinois

Submitted on 08-07-2016

Hotel was completely under construction. Poor communication of the horrible conditions we had to get through to get to our room. The hotel would be nice once completed but after a long 9hr drive not what we needed to come too.

Embassy Suites by Hilton ColumbusEmbassy Suites Columbus

etobicoke2013
from Toronto

Submitted on 09-07-2016

This hotel is under construction. I'm sure the hotel will be a knockout when done however not a pleasant stay during construction. You can hear every little sound and the pool is unavailable. I was disappointed by the head office when I booked & that they did not tell me about construction Next time I will ask!

Embassy Suites by Hilton ColumbusACTIVE CONSTRUCTION SITE

Scott B
from Columbus, United States

Submitted on 10-07-2016

Major construction underway. Dust, noise and all that comes with that in the lobby, elevators, hallways and shared areas. Hopefully it will done sometime in August 2016. I was surprised by the extensive renovations underway which was simply annoying.

Embassy Suites by Hilton ColumbusUnexpected Surprises

Rich C
from Westerville, OH, United States

Submitted on 11-07-2016

The exterior looks like it was abandoned. The entire first floor was under construction. Parts of the hotel didn't have air conditioning. Only 1 ice maker worked in the entire facility. Renovated rooms were nice but without air conditioning were uncomfortable.

Embassy Suites by Hilton ColumbusConstruction issues

D2314GYerics
from Cincinnati, Ohio

Submitted on 15-07-2016

Air conditioning did not properly cool our room. I believe it was due to the massive construction going on at this hotel. Staff was great and did what they could, but with the poor ac and no wi Fi available, the room was not worth the cost

Embassy Suites by Hilton ColumbusPriced to high during construction

455cathy718
from Columbus, Ohio

Submitted on 19-07-2016

Not what was expected from the "Embassy " to much renovations to be open. Prices did not drop due to inconvenience of construction. OK location. Would not recommend if you have children. Cleanliness grade C lots of dust. Not all elevators work. Lots of walking to get around all the construction. No Jacuzzi as mentioned. Nice pool. for an adult party YES. For relaxation, family vacation, Romantic evening NO

Embassy Suites by Hilton ColumbusHopefully it will get better

Eric M
from Flint, United States

Submitted on 21-07-2016

The air conditioner in room 807 did not work, they were doing major construction during my visit hopefully it will get better once construction is complete. The staff offered to bring us 2 box fans which did not help at all. The internet was choppy in the guest rooms, which I attributed to the construction. I was extremely dissatisfied, as I'm a travel agent and I visit hotels frequently, which my favorite being Embassy Suites.

Embassy Suites by Hilton ColumbusMAJOR construction underway in the entire common area

Jacqueline P
from Highland Village, TX, United States

Submitted on 22-07-2016

Cranes, jackhammers, power nailing, dust - it was a noisy, dusty MESS. The hotel should not have been open for business during this time and I had NO idea of the work in progress when booking. Others that I met while on the elevator etc.. had no idea as well. No discount for the conditions etc. ALSO even though the room had been renovated - it was dirty - example light switches had years of GRIME.

Embassy Suites by Hilton ColumbusOpen during renovations: Not good!

SkipWV
from Huntington, West Virginia

Submitted on 24-07-2016

Dusty, noisy, inconvenient, not up to Hilton standards. One of four elevators operating at arrival. No usable public areas. Temporary "hallways" from lobby to temporary "restaurant" we're dirty and uneven. They tried, but they should have just closed during this BIG renovation.

Embassy Suites by Hilton ColumbusFamily reunion

Ronald J
from Orange Park, United States

Submitted on 24-07-2016

Shared a family reunion while staying at this hotel very clean just did not get the information the it was under construction during our visit. Great location and the staff was helpful and friendly. Once construction is completed it should move up to 5 stars across the board.
Semper fi

Embassy Suites by Hilton ColumbusWait until renovation is over before staying

jtoth12
from Broadview Heights, Ohio

Submitted on 24-07-2016

I stayed during the major renovation with my family and two young nephews. The staff were very pleasant and helpful. The hotel had much dust/debris from the renovation which made it feel dirty. Once the renovation is completed I'm confident it will be up to the Hilton standard.

Embassy Suites by Hilton ColumbusDisgusting hotel

susan k
from Medina, Ohio

Submitted on 26-07-2016

Do not stay here!!! This is the atrium/lobby. It's dirty. The staff are rude! It's the most disgusting hotel . Unapologetic staff. Never informed us they were under major renovation. Health dept should be notified. Absolutely awful. If u have a reservation , cancel it!

Embassy Suites by Hilton ColumbusExcellent

423latishaa
from Columbus, Ohio

Submitted on 26-07-2016

I completely love this place.. My second visit and not one complaint. The facility was under renovation and it was still welcoming.. The staff was sooo helpful and understanding that families and kids were in the building.. I would recommend this hotel anytime.. And I would definitely be back.. Great job!

Embassy Suites by Hilton ColumbusVery much a mixed bag... renovated rooms but with issues.

David F
from Swansea, Illinois

Submitted on 27-07-2016

The newly renovated room was very nicely appointed and clean. Large TVs, good lighting, fast Internet. Comfortable bed and furnishings.
However, the AC did not work. Room was much warmer than the atrium/main section of the hotel. I should have left my door open to cool the room it was that warm. Also the fancy new shower did not drain. When I exited the shower the shower basin was almost to the top with water. It was not a long shower and I noticed early on it was filling up. Lastly the...
The newly renovated room was very nicely appointed and clean. Large TVs, good lighting, fast Internet. Comfortable bed and furnishings.
However, the AC did not work. Room was much warmer than the atrium/main section of the hotel. I should have left my door open to cool the room it was that warm. Also the fancy new shower did not drain. When I exited the shower the shower basin was almost to the top with water. It was not a long shower and I noticed early on it was filling up. Lastly the outlets and light switches apparently were not part of the renovation. They were old and nasty looking. Disappointing that the renovation budget did not have room for updates on such basic items.
Great location makes this a hotel hard to pass up when in Columbus, but there are other choices.
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Embassy Suites by Hilton ColumbusHotel Fully Under Construction Should Not Be Charging Full Price

Katherine C
from

Submitted on 27-07-2016

This property is under construction. I don't mean just a part of it, but a really large chunk of it. So for instance, as soon as you walk into the lobby...oh, there isn't a lobby because it's all covered in plastic on the floors and from the ceiling with dust everywhere and warning signs of wet paint. The whole ground floor of the hotel is under this construction so the smell of construction work and the sounds throughout the day, etc. It's a work site, not a hotel. And one that is charging...
This property is under construction. I don't mean just a part of it, but a really large chunk of it. So for instance, as soon as you walk into the lobby...oh, there isn't a lobby because it's all covered in plastic on the floors and from the ceiling with dust everywhere and warning signs of wet paint. The whole ground floor of the hotel is under this construction so the smell of construction work and the sounds throughout the day, etc. It's a work site, not a hotel. And one that is charging $169/night! Seriously, the hotel gym is half a mile away...
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Embassy Suites by Hilton ColumbusCouldn't Get Much Worse

Donald P
from Columbus, OH, United States

Submitted on 29-07-2016

This stay was absolutely ridiculous. Allegedly, the woman who was unfortunately at the desk the days I was there... was clueless... if she was on drugs or drunk I could have at least forgiven her for being impaired. She did nothing including properly checking me out, so I got billed an extra night. My shower was at two levels hot and scalding... the elevators didn't open onto my floor. The only response I got from her was, "OH". I left early and went to a different hotel chain, and I was a ...
This stay was absolutely ridiculous. Allegedly, the woman who was unfortunately at the desk the days I was there... was clueless... if she was on drugs or drunk I could have at least forgiven her for being impaired. She did nothing including properly checking me out, so I got billed an extra night. My shower was at two levels hot and scalding... the elevators didn't open onto my floor. The only response I got from her was, "OH". I left early and went to a different hotel chain, and I was a GOLD member at this hotel. I'm now changing hotel brands because of the horrible service at this hotel.
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Embassy Suites by Hilton ColumbusRenovated? Really

woop9p
from Madison, Georgia

Submitted on 30-07-2016

This hotel has been a nightmare. We were told that all the the rooms had been renovated. Wow that is not true. Our bath tub is splattered with paint and is old, the grouting on the floor is missing in spots, it is very small and an uncomfortable space. The lobby of the hotel is being renovated right now and the noise is loud. We were told that there was construction but this is massive. The elevators are a joke. They take forever to get to the lobby or your floor. They are very small and hold ab...
This hotel has been a nightmare. We were told that all the the rooms had been renovated. Wow that is not true. Our bath tub is splattered with paint and is old, the grouting on the floor is missing in spots, it is very small and an uncomfortable space. The lobby of the hotel is being renovated right now and the noise is loud. We were told that there was construction but this is massive. The elevators are a joke. They take forever to get to the lobby or your floor. They are very small and hold about 6-7 adults.. Out of 4 elevators only 2 are working. There are 8 floors here so lots of people not moving around very well. We called the front desk about the safe at 8 am. They did not answer the phone so down the slow elevator. We came back to the room at 5 pm. The room was not cleaned and the safe was not fixed. The Internet is awful. It doesn't work well in the bedroom and you are constantly bumped off. Arg. This place is a nightmare. Couple good things the beds are comfy and the carpet new.
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Embassy Suites by Hilton ColumbusHorrendous

Ruth C
from Newtown, Connecticut

Submitted on 02-08-2016

I have written a review before but cannot find it anywhere. We stayed at this hotel July 12-16 while we were speaking at a conference of more than5,000 people. While we were out we were robbed of $1,200 worth of gift cards from my husband's executive case in our hotel bedroom. Some of these were inside hand written cards waiting for us to find a post office to send them. These were thank you gifts to all the people who helped us move house. This is a very expensive time and to this day, no-one f...
I have written a review before but cannot find it anywhere. We stayed at this hotel July 12-16 while we were speaking at a conference of more than5,000 people. While we were out we were robbed of $1,200 worth of gift cards from my husband's executive case in our hotel bedroom. Some of these were inside hand written cards waiting for us to find a post office to send them. These were thank you gifts to all the people who helped us move house. This is a very expensive time and to this day, no-one from the hotel has reached out to us. We have never met the manager. This all happened on our 44th wedding anniversary!!!!
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Embassy Suites by Hilton ColumbusHope you like to take the stairs because you will wait all day for an elevator.

Sharif A
from

Submitted on 02-08-2016

The hotel is currently undergoing a major renovation. I knew that upfront but did not know how poorly the hotel was dealing with it. I have a long list of deficiencies from my recent one night stay with my family. Here are the major ones:
1) There are two elevator banks, each with two elevators, in the hotel. Due to the renovation work, only one bank of elevators was working. With half the hotel's elevators out of service, my family and I found ourselves taking the stairs numerous times be...
The hotel is currently undergoing a major renovation. I knew that upfront but did not know how poorly the hotel was dealing with it. I have a long list of deficiencies from my recent one night stay with my family. Here are the major ones:
1) There are two elevator banks, each with two elevators, in the hotel. Due to the renovation work, only one bank of elevators was working. With half the hotel's elevators out of service, my family and I found ourselves taking the stairs numerous times because each time the elevator came to our floor, it was already full with passengers. And this was after waiting 10 or minutes for an elevator only to give up on waiting.
2) The hotel has two pools: one indoor and one outdoor. Pools are adjacent to each other. During my stay, both pools were overcrowded with numerous, boisterous children who were not accompanied by any adults. There were no lifeguards at the pool. Many of the kids were repeatedly jumping into the pool at the 3 ft end (including one that was doing backflips). I decided to skip the pools due to the number of, and conduct of the kids that were already there. I later witnessed the one child who was doing backflips emerge from the pool are with a gash on the back of his head. He was bleeding profusely. The hotel representative at the front desk seemed to be at a loss for what to do. He did not search for a first aid kit, but instead, pulled a rag out from beneath the front desk to apply it to the child's wound. The hotel's employee did not seem to be concerned with trying to locate a parent or other responsible adult despite being admonished to do so by other guests in the lobby. In my opinion, the whole situation was poorly handled by the hotel.
3) With the ongoing renovation, all the signage on the main floor had been taken off the walls. It was a guessing game trying to figure out where the pool and dining areas were, especially with many of the walkways cordoned off for the renovation work.
4) Breakfast was literally a traffic jam. Apparently, the ongoing renovations include the dining area and kitchen. So the hotel set up a make-shift dining area and food service area that were not large enough to accommodate the number of guests staying at the hotel. The make-shift dining area, the food service area and the hallway leading to both all merged creating an unnavigable bottleneck during the height of the breakfast time slot. People could not leave the food service area because they were blocked in by the new guests arriving for breakfast from the overlapping hallway area. Oh, and they ran out of food halfway through the breakfast window time slot (breakfast was from 7:00am to 10:30am).
Without knowing how much longer the hotel will be under renovation, I would recommend travelers skip this hotel all together for the foreseeable future.
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Embassy Suites by Hilton ColumbusHotel Stsy

408shermans
from

Submitted on 01-08-2016

The hotel was under construcyion while we where there. The staff was very curtious however the conctruction workers where un profecnial . They didn't secure the work area to prevent children or anyone for that matter from going in. The hotel rooms where clean housekeeping people where really kind

Embassy Suites by Hilton ColumbusStaying In Construction Zone

854laur
from Columbus, Ohio

Submitted on 08-08-2016

The room was nice, don't get me wrong, but that's the only thing that was. Other than that the hotel was under complete construction. There were very narrow walk ways around plastic screens hanging everywhere and caution tape. There was NO lobby, restaurant, or bar - they just out tables in a small room to do the duties of all of the above. There was constant pounding and drilling. The pool was closed due to construction. The worst part was I wasn't made aware that construction was going on when...
The room was nice, don't get me wrong, but that's the only thing that was. Other than that the hotel was under complete construction. There were very narrow walk ways around plastic screens hanging everywhere and caution tape. There was NO lobby, restaurant, or bar - they just out tables in a small room to do the duties of all of the above. There was constant pounding and drilling. The pool was closed due to construction. The worst part was I wasn't made aware that construction was going on when I booked the room. Im a Hilton Honors member and usually love my experiences at Embassy Suites but I was very disappointed.
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Embassy Suites by Hilton ColumbusDisappointed by the construction

Charis7
from Chester County, PA

Submitted on 11-08-2016

I don't know this for sure, but I was told that when it was booked for a lot of rooms for a wedding, that the construction would be done. Not even close. The rooms were fine, but there was no lobby, the breakfast room was an afterthought or temporary accommodation, and the courtyard was closed off. Very disappointing. The elevator was slower than a walk with two broken legs.
All of that being said, the staff were very nice.

Embassy Suites by Hilton ColumbusHow Not to Run a Hotel

Cathy P
from

Submitted on 12-08-2016

Even given that this hotel is being renovated I could not believe everything that was wrong with my stay. The toilet wouldn't flush, the bathtub wouldn't drain, the refrigerator froze everything in it, three of the four elevators were being repaired, the fire marshal closed all lobby public bathrooms and required the breakfast room to be relocated, the pool was moldy, our conference room was unbearably hot and the restaurant was closed. Wires and construction stuff were all over and the open are...
Even given that this hotel is being renovated I could not believe everything that was wrong with my stay. The toilet wouldn't flush, the bathtub wouldn't drain, the refrigerator froze everything in it, three of the four elevators were being repaired, the fire marshal closed all lobby public bathrooms and required the breakfast room to be relocated, the pool was moldy, our conference room was unbearably hot and the restaurant was closed. Wires and construction stuff were all over and the open areas as well as rooms were covered in drywall dust. The maid did not show up to clean my room until 5PM. I was there for a training conference and everyone seemed to have similar problems. When we complained management said "We'll get right on it" but nothing happened, although they did give us a free dinner buffet. In all fairness I have stayed here before and was very pleased, and many of the employees tried hard to make the best of the situation.
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Embassy Suites by Hilton ColumbusSeminar and overnight

Robert B
from Adena, United States

Submitted on 12-08-2016

Overall all great facility. Staff is always helpful and extremely polite. Great mgrs. reception and great breakfast. Meeting rooms are very accommodating as well! The room was very clean, and overall a very nice room. Overall, the experience was pleasant!

Embassy Suites by Hilton ColumbusNice renovation

Roger H
from N kn

Submitted on 14-08-2016

This was under reno. The new carpet and rooms were great. The temporary breakfast room was adequate. Will be done in a few months. Beds comfortable. Free breakfast delicious. Evening reception coconut shrimp, wings and meatballs was super. Will stay again.

Embassy Suites by Hilton ColumbusNice

loree k
from NewGaliee

Submitted on 17-08-2016

This is a beautiful hotel. It is under construction right now but the room was very nice It is a very large hotel so you can almost get lost. The breakfast was awesome. The room was spacious and clean 2 TV sets nice so we don't have to watch the same thing! Was not hard to find in the area

Embassy Suites by Hilton ColumbusRenovations are Aggravating

Michael B
from Fayetteville, United States

Submitted on 17-08-2016

There was 2 reunions going on during the stay. I was with one of the groups. Several times during the weekend the breakfast bar ran out of food and we waited over 10 minutes for it to be refilled. The hotel did not properly staff for the influx of people. Renovations were going on late into the evenings while guests were trying to rest. All the drilling and tile cutting noises were aggravating.

Embassy Suites by Hilton Columbuswatch your credit card

Sheryl H
from sidney

Submitted on 26-08-2016

Please be careful when staying here ---They double charge your card by way of holds. Be prepared to have double the amount of your stay reflected on you credit card for up to a week I would not recomend unless you have plenty of dollars on your card.

Embassy Suites by Hilton ColumbusStill under construction

514meganj
from Williamstown, West Virginia

Submitted on 30-08-2016

Elevators and ice machines were broken... Atrium was still under construction and there was nowhere to get together with the rest of our group ... When asked if we could have a room to get together in we were told it was against hotel policy

Embassy Suites by Hilton ColumbusA terrific stay!

761juliannk
from

Submitted on 05-09-2016

The convenience of two rooms, complimentary breakfast, complimentary happy hour, proximity to Ohio State and the Expo Center all make this a wonderful choice when traveling to the Columbus, Ohio area.

Embassy Suites by Hilton ColumbusUnder Construction

Jerry W
from Columbus, United States

Submitted on 05-09-2016

The major areas of this hotel are under construction. The breakfast and happy hour are confined to small meeting rooms, guest are crammed in one room. The fitness center is closed, the lobby looks bare and not inviting. I wish they would have told me about the construction before I arrived. Hotel should be shut down until construction is complete.

Embassy Suites by Hilton ColumbusPleasant Experience

Darin P
from

Submitted on 06-09-2016

Although the hotel is under renovation, which I think should be done in the near future, the overall stay was very pleasant. Yes, you had to work around the construction a bit but it was fine. The room was clean and spacious. The made-to-order omelet at breakfast was phenomenal. My 12 year son said it was the best hotel we've ever stayed at.

Embassy Suites by Hilton ColumbusReno disaster

porsham25
from North canton

Submitted on 08-09-2016

When booking the hotel it did not state on the website that t was doing renovations. If I would have known that I would have picked another hotel. The contraction was still working at 8 pm. It was loud and inconsiderate. The staff was not friendly or welcoming. I will never stay here again.

Embassy Suites by Hilton ColumbusWorst Embassy Suites Hotel I have aver been in.

Rumrummer314
from Cleveland, Ohio

Submitted on 09-09-2016

I made a reservation at this hotel three weeks before my wife and I were to visit Columbus. I saw the warning that several of the rooms were being renovated and would not be available. Now I have stayed in several Embassy Suites all over North America but when I went to check in, I was very surprised. Yes I saw the email from the Embassy two days before I arrived that said their atrium and restaurant were now being renovated as well. What surprised me was the atrium was now cut off from the lobb...
I made a reservation at this hotel three weeks before my wife and I were to visit Columbus. I saw the warning that several of the rooms were being renovated and would not be available. Now I have stayed in several Embassy Suites all over North America but when I went to check in, I was very surprised. Yes I saw the email from the Embassy two days before I arrived that said their atrium and restaurant were now being renovated as well. What surprised me was the atrium was now cut off from the lobby by a large sheet of white plastic, and on the other side of it they were working on renovating it in full demolition mode. Don"t get me wrong, it is still a very nice hotel, except that the so called Managers Reception was held in one of the conference rooms with a limited bar and appetizers and served on paper plates and plastic glasses, I was not impressed. The next morning was went down for breakfast and it too was in the same small conference room with the drapes coming down and the dirty carpet. But the breakfast was also served on paper plates and everything they had there was cold. They finally got so crowed that they opened another conference room but you had to carry your paper plate all the way across the Atrium which you couldn't enter, to the other side of the building. I have never been to a Hilton that has been under this kind of renovation, usually they close them and then reopen when they are done. If I were going to Columbus I would look for a different hotel, there is another Embassy in Dublin, Ohio, about 20 minutes away, or if you are stuck with this hotel, you may want to wait until the renovations are done, maybe about a month away.
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Embassy Suites by Hilton ColumbusExceptional

Connie B
from

Submitted on 11-09-2016

Everyone was very nice and helpful. Patrick, front desk personnel, was outstanding. Courtesy shuttle drivers were very helpful and pleasant. Would definitely recommend and stay again. Major renovations taking place....looking forward to seeing the new lobby/breakfast/reception area.

Embassy Suites by Hilton ColumbusWorst front desk service

Alice H
from Northern Virginia

Submitted on 12-09-2016

I have stayed at several Embassy Suites in the USA. This was by far the worst front desk experience. It was necessary to change rooms and the staff person seemed to be unfamiliar with customer service. He acted as though we were disturbing him. The assigned room was on the highway side of the building and road noise was unusually high. The next morning we inquired about ear plugs. One front desk person made a real effort to locate ear plugs; however when he asked. His colleague for assistance...
I have stayed at several Embassy Suites in the USA. This was by far the worst front desk experience. It was necessary to change rooms and the staff person seemed to be unfamiliar with customer service. He acted as though we were disturbing him. The assigned room was on the highway side of the building and road noise was unusually high. The next morning we inquired about ear plugs. One front desk person made a real effort to locate ear plugs; however when he asked. His colleague for assistance the other young man rolled his eyes and would not even assist his co-worker. On checking out the front desk person seemed confused.
While the hotel was under going a renovation the restaurant staff seemed to be trying to make the best of a difficult situation. Generally hot cereal is available, however if it cannot be prepared because of limited kitchen facilities, packets should be available as hot water was. The breakfast and bar staff was friendly and accommodating
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Embassy Suites by Hilton ColumbusConstruction

G7559EMricharda
from Boca Raton, Florida

Submitted on 17-09-2016

The hotel was under construction. Noise - no amenities. Had to switch 3 rooms. Phone was not workin in the first room. The second room the safe did work. Had to pack and unpack twice. They should not have booked guests while under construction.

Embassy Suites by Hilton Columbussoon to be excellent

311pamelaz
from

Submitted on 19-09-2016

The Hotel was recently remodeled and looks beautiful. However, the restaurant, bar and lobby were not yet open. They were supposed to open in the next week so the hotel will be very impressive. Staff tried to make everything work the best they could with the disruption. The rooms are remodeled and very comfortable.

Embassy Suites by Hilton ColumbusGood not great!

terrya717
from Sylvan Beach, New York

Submitted on 20-09-2016

I'm a longtime Hilton member and for the Hotel to be newly renovated it was ok. There was a soccer tourney in town and kids were running all over the Hotel, knocking on doors and it was so noisy we went to the downstairs restaurant to get away only to find the kids running around down there.....

Embassy Suites by Hilton ColumbusUnder construction

karen s
from Estero, Florida

Submitted on 21-09-2016

This hotel is under construction. The room had dry wall dust and made me cough. The elevators werent working and had to take the stairs quite a bit. The breakfast was poor quality and the choices were not up to Embassy Suite standards with the exception of the omelet station All 3 computers were out of service. Pick another Embassy Suites

Embassy Suites by Hilton ColumbusVery Bad Experience

Samantha M
from Bellefontaine, Oman

Submitted on 21-09-2016

We were not welcomed pleasantly or asked if we wanted snacks. We also did not receive our pre-ordered chocolate covered strawberries or our soda we requested ahead of time as requested electronically. Our room had a dirty towel open candy and soda in it from the previous guest. Our breakfast on our last day was extremely cold and we had to request it be heated up. Had to wait 20 minutes for coffee on our first morning there along with multiple other guest. When reported about the dirty items in ...
We were not welcomed pleasantly or asked if we wanted snacks. We also did not receive our pre-ordered chocolate covered strawberries or our soda we requested ahead of time as requested electronically. Our room had a dirty towel open candy and soda in it from the previous guest. Our breakfast on our last day was extremely cold and we had to request it be heated up. Had to wait 20 minutes for coffee on our first morning there along with multiple other guest. When reported about the dirty items in our room the guy at the desk seemed irritated and unapologetic telling us he would talk to house keeping like he was confused on why we were telling him. Internet would not not the last night that we stated all the way till morning! Beautiful hotel but horrible experience for my wedding get away!
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Embassy Suites by Hilton ColumbusColumbus Embassy

Q9047RJmarke
from Barrie, Canada

Submitted on 24-09-2016

Overall OK, older hotel being renovated. Room was clean, sloe elevator. Overall good experience. On business so did not use many amenities. 516422680 social over before i got in from work! Good internet connection. Not much to fo in location, must drive to do any good shopping or eating. Quiet room, able to get a good nights sleep. Low wster pressure in shower and slow response to hot vold adjustment. Temperature controls not very responsive and unusually difficult to find. Staff very ...
Overall OK, older hotel being renovated. Room was clean, sloe elevator. Overall good experience. On business so did not use many amenities. 516422680 social over before i got in from work! Good internet connection. Not much to fo in location, must drive to do any good shopping or eating. Quiet room, able to get a good nights sleep. Low wster pressure in shower and slow response to hot vold adjustment. Temperature controls not very responsive and unusually difficult to find. Staff very friendly and willing to help. Odd obstvation that light controls difficult to find as well, no "master" switch for bedroom lights. Should also consider charging station near beds. Nice lounge area. Construction was ongoing in hotel but this did not reslly interfere with my stay. Good parking. Lots of amenities. If staying in this area would consider staying again as construction should be complete. Other onservation was that 270 in that area has been under construction for over a year now. Closest shopping and restaurants would be at Polaris, lots of shopping and food, about a 10 minute trip to get there. Drive up was a little confusing as it is not well lit, 2 way stop a little dangerous as there are no lights and very fast traffic. That is the last of this review as 200 words seems a little excessive, but I guess they only want people serious about how they feel. I am a big fan of the hilton series of hotels, although not a fan of the overall portrayal of the family. The main point being the room was clean, and quiet.
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Embassy Suites by Hilton ColumbusTerrific Experience -

mdetmer2
from Glen Ellyn, Illinois

Submitted on 26-09-2016

Stayed at newly remodeled Embassy Suites - Corporate Exchange Dr, Columbus, OH. The updated lobby is great, but the bar / restaurant service by Anyah and Jess made our evening. Also, great Margaritas!

Embassy Suites by Hilton ColumbusBest Free Breakfast

KariTrips
from Cleveland, Ohio

Submitted on 26-09-2016

It is rare to never that I can report a hotel's breakfast being so good that I had to check and see if it required extra payment! If you are a breakfast person - this is the hotel for you. Additionally, the hotel is located just off the freeway and has a very nice indoor/outdoor pool. We attended a conference and the dinner/ food was very good and employees friendly and professional.
It is under construction as others have stated so I hope they offer discounted rates for this reason: hammering...
It is rare to never that I can report a hotel's breakfast being so good that I had to check and see if it required extra payment! If you are a breakfast person - this is the hotel for you. Additionally, the hotel is located just off the freeway and has a very nice indoor/outdoor pool. We attended a conference and the dinner/ food was very good and employees friendly and professional.
It is under construction as others have stated so I hope they offer discounted rates for this reason: hammering/ pounding/ wet paint/ etc. The elevators are very slow... and the AC didn't seem to work very well in the room. The only other con is that the mattress was a little too firm for me. I had to sleep on the couch.
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Embassy Suites by Hilton ColumbusTrain wreck of a stay!!

Robin R
from Miamisburg, Ohio

Submitted on 27-09-2016

Horrible experience!! Our bathroom did not work on arrival! Hotel was full and no other rooms available. It was a huge soccer tournament we were there for. They were unable to "fix" the bathroom fully so we had 2 days of going down to the lobby to use the restroom. My husband had ordered chocolate covered strawberries for arrival as a surprise for me but they were not there. Didn't get them until 24 hours later. Our keys didn't work one night and it took 45 minutes and 4 tries later to fi...
Horrible experience!! Our bathroom did not work on arrival! Hotel was full and no other rooms available. It was a huge soccer tournament we were there for. They were unable to "fix" the bathroom fully so we had 2 days of going down to the lobby to use the restroom. My husband had ordered chocolate covered strawberries for arrival as a surprise for me but they were not there. Didn't get them until 24 hours later. Our keys didn't work one night and it took 45 minutes and 4 tries later to finally get in our room. Front staff was incredibly rude when we brought issues up to them. They obviously did not want to be bothered with our problems. It was a train wreck from the very moment we stepped in the front doors. Made for a very stressful weekend when all I wanted to do was watch my son play soccer. Our very large soccer group will hopefully never be back to this hotel if I have any say so in it. So disappointing.....
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Embassy Suites by Hilton ColumbusExcellent Facility, Stay

4ontheroadMD
from Washington DC, District of Columbia

Submitted on 30-09-2016

Attended a conference here and it was one of the best Embassy Suites I've stayed at. The facility is very nicely laid out and decorated from the lobby on up to the individual rooms. The lobby has a nice bar and breakfast area, and the complimentary breakfast had many delicious options. The rooms themselves are spacious, clean and comfortable. Noise was not an issue. Wifi was a little spotty but not a major problem. Staff was helpful. And as a conference attendee, those services worked well too, ...
Attended a conference here and it was one of the best Embassy Suites I've stayed at. The facility is very nicely laid out and decorated from the lobby on up to the individual rooms. The lobby has a nice bar and breakfast area, and the complimentary breakfast had many delicious options. The rooms themselves are spacious, clean and comfortable. Noise was not an issue. Wifi was a little spotty but not a major problem. Staff was helpful. And as a conference attendee, those services worked well too, from technology to meals. I would definitely stay again, though sometimes when the rates are not connected to a conference they are a bit pricey.
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Embassy Suites by Hilton ColumbusHighly recommend this hotel

Dawn S
from United States

Submitted on 10-10-2016

We had a perfect stay at this hotel. The rooms were clean and comfortable. The complimentary breakfast was great - omelets were delicious! The staff was courteous and helpful. The manager came to our table at breakfast to ask about our stay and to chat.

Embassy Suites by Hilton Columbus10 Year Anniversary

James W
from Cinc0innati, United States

Submitted on 11-10-2016

Great experience thanks to Eudy and the housekeeping manager. We celebrated our 10 year anniversary here. I called ahead and talked to a front desk person that took care of us and made our stay awesome. My wife went to the food area early to get some coffee which is not served early anymore. She ran into the housekeeping manager who made sure she had some coffee and told her to ask for her specifically if she needed anything. Our stay was great.

Embassy Suites by Hilton ColumbusNewly renovated, friendly staff

Heather N
from Conneaut, Ohio

Submitted on 12-10-2016

We had a one night booking. The staff was very friendly and professional. The central lobby area was quite loud, but most of the noise could be drowned out when the door was closed. You could hear other doors opening and closing though. The evening reception had fresh snacks and good drinks with more than one bartender on duty. Our room was generally clean, but badly in need of a thorough dusting. We did not like the low positioning of the microwave. For the Columbus area, we prefer the Hampton ...
We had a one night booking. The staff was very friendly and professional. The central lobby area was quite loud, but most of the noise could be drowned out when the door was closed. You could hear other doors opening and closing though. The evening reception had fresh snacks and good drinks with more than one bartender on duty. Our room was generally clean, but badly in need of a thorough dusting. We did not like the low positioning of the microwave. For the Columbus area, we prefer the Hampton Inn & Suites near Polaris and the Embassy Suites Columbus-Airport.
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Embassy Suites by Hilton ColumbusGreat Hotel

G6516FNdominiqueb
from

Submitted on 15-10-2016

We had a great time at this property. The rooms were clean and comfy, even the pullout. The staff was super friendly and helpful. If you can make it by the night reception in order to enjoy a wonder array of snacks.

Embassy Suites by Hilton ColumbusBeautiful techy renovation

friendgetaway
from Fostoria, Ohio

Submitted on 16-10-2016

My husband and I stayed 2 nights, Friday night through Sunday noon, Sept 14-16 at Embassy Suites on Corporate Exchange Dr in Columbus. I heard renovation had been completed in September. It is black, white, silver, and gold with Art Deco. Techy millennials would enjoy it. It was very tastefully done in the lobby with a large seating area to visit, a bar, large breakfast area, two water features.
The 5:30-7:30 Manager's Reception in the atrium was wonderful with veggies and dip, hummus, al...
My husband and I stayed 2 nights, Friday night through Sunday noon, Sept 14-16 at Embassy Suites on Corporate Exchange Dr in Columbus. I heard renovation had been completed in September. It is black, white, silver, and gold with Art Deco. Techy millennials would enjoy it. It was very tastefully done in the lobby with a large seating area to visit, a bar, large breakfast area, two water features.
The 5:30-7:30 Manager's Reception in the atrium was wonderful with veggies and dip, hummus, all kinds of chips, salsa, chocolate covered raisins, trail mix, and beverages from the bar. I enjoyed cranberry juice with gingerale. The next evening I had cranberry-orange juice in gingerale.
Their complimentary hot breakfast was delicious with custom-made omelettes, hot oatmeal with sliced almonds, granola, brown sugar and raisins, bacon, scrambled eggs, cubed potatoes, pancakes, honeydew, cantaloupe, and all the normal items.
The suites had a living/dining area with large flat screen TV, large sofa, 3 black lamps with white shades, table, 4 chairs, sink, frig, microwave, coffee area. Our room 707 around the corner was quiet even though it was by the ice machine.
The bedroom had a king bed with a oversized headboard, very comfortable bed and linens, a safe in the armoire, dark cherry finish on all furniture, 3 black lamps with white shades, large black and white pictures, large mirrors.
The bathroom had a nice walk-in shower with clear sliding door, wall-size mirror, marble-looking vanity top.
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Embassy Suites by Hilton ColumbusGreat hotel - nicely remodeled

BigHungryBrownBear
from Columbus, Ohio

Submitted on 18-10-2016

We stayed this weekend and it is a lovely hotel. We've stayed at another Embassy Suites in Fort Lauderdale that wasn't nearly as nice as this one. The staff was friendly. The rooms are larger than our FL rooms. There is a small refrigerator that was large enough to fit our taller than average 8" round cake. It was clean and well appointed. The girls liked the indoor pool with the swim-out to the outdoor part of the pool. The only reason I didn't give it 5 stars was the elevator situation. When w...
We stayed this weekend and it is a lovely hotel. We've stayed at another Embassy Suites in Fort Lauderdale that wasn't nearly as nice as this one. The staff was friendly. The rooms are larger than our FL rooms. There is a small refrigerator that was large enough to fit our taller than average 8" round cake. It was clean and well appointed. The girls liked the indoor pool with the swim-out to the outdoor part of the pool. The only reason I didn't give it 5 stars was the elevator situation. When we arrived only 3 of 4 were working, by the next morning we had only 2 of 4 working. Hopefully this will be resolved shortly though. The evening reception is nice. There were some complimentary wine and beer options plus light snacks (chips, cheese and crackers, dips, veggies). It does get a little loud when sound drifts up the atrium in the evening, but you won't hear it in the bedroom. I don't know if we had anyone in the rooms next to us - we never heard a sound from either side. Great hotel. We would absolutely stay again.
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Embassy Suites by Hilton ColumbusCheck to make sure the incidental hold is released.

farmersgrowamerica
from Toledo, Ohio

Submitted on 18-10-2016

Two nights' hold posted to my card. A call to the hotel provided no results. I had to file a dispute with the credit card issuer. Three hours after checking in I received an email from my credit card company that there was suspected fraudulent activity on my account -- too coincidental. Half of the ice machines do not work well enough to fill a small cooler. The rooms were not cleaned well after the renovation. The air conditioners do not work -- or work sporadically -- in several of the r...
Two nights' hold posted to my card. A call to the hotel provided no results. I had to file a dispute with the credit card issuer. Three hours after checking in I received an email from my credit card company that there was suspected fraudulent activity on my account -- too coincidental. Half of the ice machines do not work well enough to fill a small cooler. The rooms were not cleaned well after the renovation. The air conditioners do not work -- or work sporadically -- in several of the rooms (sleeping and meeting). If I didn't have to stay here for training meetings, I would not be back.
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Embassy Suites by Hilton ColumbusNOT AS GOOD AS IT USE TO BE

cruiser1979
from Brook Park, Ohio

Submitted on 19-10-2016

In the past 25 years, I have stayed here several times when visit the Columbus area. (As a family we stay in Embassy Suites when they are available.) This 2 night visit was not as nice as it has been in the past. When we arrived, we asked if we could possibly get a bagged breakfast since we had to leave early to get to the marathon. (I know that other hotels sometimes offer this.) We were told no. The elevators sounded like they needed to be repaired. After getting to the room, we saw the couch ...
In the past 25 years, I have stayed here several times when visit the Columbus area. (As a family we stay in Embassy Suites when they are available.) This 2 night visit was not as nice as it has been in the past. When we arrived, we asked if we could possibly get a bagged breakfast since we had to leave early to get to the marathon. (I know that other hotels sometimes offer this.) We were told no. The elevators sounded like they needed to be repaired. After getting to the room, we saw the couch (which is not comfortable) had some type of crusty stain on 2 of the cushions. Then I tried to use the safe in the closet. It was locked. The front desk sent up a worker. He had a crowbar and a hammer. I explained I needed someone to unlock the safe that had been locked by the previous guest. He could not help me. The front desk said they could keep my items the next morning. In the morning I was told that their safes could only hold a wallet or very small items.The staff then took me to an empty room to use a safe. I also noted that the morning staff was more friendly and helpful than the staff later in the day. The second night when we went bed the top sheet had been put on side ways, so it never was tucked in at the bottom.
The 2 happy hours were good. Snacks, cheese, crackers, vegetables, and dip were provided. The bar staff in this area were nice and friendly. As far as the breakfast on the 2nd morning left a lot to be desired. The bread was dried out, the donuts tasted day old, and the hash brown potatoes tasted like they had been reheated from the day before. Not used to this kind of bad food from an Embassy Suites.
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Embassy Suites by Hilton Columbus5 Stars all day long

Micheal C
from Columbus, United States

Submitted on 20-10-2016

Embassy has always provided us a relaxing night out and they always have wonderful service and great breakfast, the rooms are large and beautiful. My husband and I love the embassy and would and have recommend it to anyone.

Embassy Suites by Hilton ColumbusNewly Remodeled

WanderlustMeg
from Atlanta, Georgia

Submitted on 22-10-2016

Hilton Diamond review: This Embassy Suites has undergone a massive remodel, both in the rooms and common areas. Good gym. Internet decent. Great new bar in the atrium with TV's throughout the common area. The Happy Hour buffet is 2 tables worth of food and enough for a light dinner if you choose. Nothing but veggies, dips, chips, salsa, cheese, olives, etc. There's also a "buy up" option for premium liquors served during HH ($3 Tito's as one example). Well drinks are complimentary. The...
Hilton Diamond review: This Embassy Suites has undergone a massive remodel, both in the rooms and common areas. Good gym. Internet decent. Great new bar in the atrium with TV's throughout the common area. The Happy Hour buffet is 2 tables worth of food and enough for a light dinner if you choose. Nothing but veggies, dips, chips, salsa, cheese, olives, etc. There's also a "buy up" option for premium liquors served during HH ($3 Tito's as one example). Well drinks are complimentary. There are no restaurants within walking distance of the hotel so plan accordingly. Traveler tip: Hotel backs up to the Interstate, so if you're a light sleeper ask for a room on the "front / main entrance side" of the hotel.
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Embassy Suites by Hilton ColumbusWait to go until renovations are COMPLETE

dootsiehc
from Wilmington, North Carolina

Submitted on 24-10-2016

This hotel is listed as renovations complete but they are not--non-functional elevators and air conditioners were the two main problems. This is not typical of other hotels in the brand--we were there for a family and had a very large party, with many room "issues" and problems.

Embassy Suites by Hilton ColumbusAvoid this hotel

kevinkI9496YL
from Burton, Texas

Submitted on 24-10-2016

Worst Embassy Suites EVER stayed at. Expected better. Sunday breakfast was cold. Another day, crunchy pancakes. Had to ask for food and beverage containers to be refiled by staff at breakfast buffet. Housekeeping gets room cleaned after empty rooms done. Very poor cleaning of rooms. They forget to leave clean towels after taking dirty ones. Very dusty accomodations and lobby. Manager uncaring and just says that planets mis-aligned. STAY AWAY!!!!

Embassy Suites by Hilton ColumbusMy favorite hotel

T H
from Columbus, Ohio

Submitted on 24-10-2016

I called the hotel as I was enroute and waited for over 2 minutes for someone to answer the phone (which never happened). upon arrival I noticed that the GSA (Cassidy) was on his cell phone and Alex was otherwise preoccupied (however not with property business), which was the reason the phone was not answered when I called. My sister, who was a guest of mine, called the front desk to request additional towels and again Cassidy did not answer the phone. She had to call several times to request...
I called the hotel as I was enroute and waited for over 2 minutes for someone to answer the phone (which never happened). upon arrival I noticed that the GSA (Cassidy) was on his cell phone and Alex was otherwise preoccupied (however not with property business), which was the reason the phone was not answered when I called. My sister, who was a guest of mine, called the front desk to request additional towels and again Cassidy did not answer the phone. She had to call several times to request towels. And again when I returned Casdidy was on his cell phone, which I believe is the reason he did not answer the phone. The next morning as I was leaving @ 6:05 am I stopped for breakfast and asked the attendant for a to go box, which he politely informed me had been discontinued by the GM. I was forced to take my breakfast out on dinner plates, which I returned the following week. Would be nice to have "to go" boxes much more convenient for the guest (assists with providing the overall 'great experience' which I've become accustomed to receiving when I stay at a Hilton property). The evening reception servers were phenomenal and so was the spread.
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Embassy Suites by Hilton ColumbusEmbassy Suites, Columbus OH

Richrd G
from Mesa, United States

Submitted on 24-10-2016

Very pleasant stay. Newly renovated and fun place to be at. Attached restaurant was great with well priced food. Mangers reception was one of the largest varieties of food that I have seen, full bar was nice and not overpriced.

Embassy Suites by Hilton Columbusovernight visit - comfortable

lab5373
from Rossburg, Ohio

Submitted on 25-10-2016

Visited Columbus for a theatre event and chose this location because of added ammenities. Recently remodeled and very comfortable. Room was very nice, lighting good, furniture updated somewhat, and very clean. Bed was super comfortable. Entire staff was professional and gracious. Evening reception was bountiful and well laid out and the morning breakfast buffet was hot, filling and a welcome relief from the traditional continental breakfast found most places. A little hard to find, bu...
Visited Columbus for a theatre event and chose this location because of added ammenities. Recently remodeled and very comfortable. Room was very nice, lighting good, furniture updated somewhat, and very clean. Bed was super comfortable. Entire staff was professional and gracious. Evening reception was bountiful and well laid out and the morning breakfast buffet was hot, filling and a welcome relief from the traditional continental breakfast found most places. A little hard to find, but highly recommend a stay here.
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Embassy Suites by Hilton ColumbusEmbassy Suites by Hilton Columbus

kennysown
from Columbus, Ohio

Submitted on 26-10-2016

We went to the EMBASSY SUITES in Columbus Ohio. They just finished a full remolding of the Hotel. It is one of the best Hotel's I have ever stayed at. The rooms were large with big screen TV . When we walked into the room there was a lounge area with a couch that made into a bed coffee pot Microwave , Then in the bed room that had a large bed for us. The dinning area staff was friendy and the food was great , service was FAST.

Embassy Suites by Hilton ColumbusSmoke

Renee R
from Chicago, Illinois

Submitted on 29-10-2016

Our room smelled of smoke. We weren't told that there were smoking rooms. They told us that although our room wasn't smoking it was on a floor with a few smoking rooms. WHAT? Makes no sense. They weren't apologetic about it. They fumigated the room, but the next day it was worse. There are many chain hotels in this area. If you're going to Columbus, RUN, don't walk from the Embassy Suites.

Great place for our wedding venue, from the sales director, Lacey, to the food. The service and the hotel accommodations were great. The hotel had recently been remodeled and the place looked great! #Hall/Harrison

Embassy Suites by Hilton ColumbusLoved the Embassy Suites - Columbus

conniec400
from Euclid, Ohio

Submitted on 01-11-2016

The staff were very friendly from check in through check out. The waiter during the Manager's reception was beyond exceptional as well as the Housekeeping staff. We were pleasantly surprised with the snacks that were offered during the Manager's reception as well as it was a wide variety!

Embassy Suites by Hilton ColumbusGreat facility

mfloreth
from Cleveland, Ohio

Submitted on 02-11-2016

My family had a great experience at this Embassy Suites. We got a sweet because we had our three small children with us on the trip. The room was great just beware the bar can be a little bit noizy on football weekend nights.

This hotel has been remodeled. It is a pleasant new décor...modern and classy. I attended a wedding here. I didn't have to worry about cold weather, because everything was here. Wedding, then to an area for cocktail hour, then to another area for the reception, then to my lovely room. It's in keeping with the usual Embassy Suites with a bit more pizazz! More people in the common areas socializing and enjoying themselves. I was very pleased with my stay here.

Embassy Suites by Hilton ColumbusCleanliness

426amberp
from Athens, Ohio

Submitted on 04-11-2016

My room was not very clean. Candle wax or something similar all over the bathroom sink and counter. None of the electrical outlets in the lamps were functional. Under the bed was disgustingly dirty. Fold out was not comfortable to sleep on. Not bad to sit on however.

Embassy Suites by Hilton ColumbusGreat stay despite some hiccups

Dana M
from Dayton, Ohio

Submitted on 08-11-2016

Overall, my stay was great. The nightly Manager's Reception was enjoyable and the morning breakfast was delicious (the made to order omelets were fantastic!). Due to the OSU home game, we knew there would be kids at the hotel. Unfortunately, unsupervised children ran the hallways until late into the night. When the hotel is full, expect lengthy delays with the elevators (waited almost 15 minutes for one). Otherwise, the staff is friendly and the environment of the hotel was great

The remodeled lobby is very nice and the manager's reception was held there. It was easy to get drinks and servers help clear plates and take restaurant orders if you desire. It was a very relaxing couple of hours on a couple of couches with our friends. I know the cost is built into our room charge but not paying for the drinks and snacks makes it more relaxing. Similarly, breakfast was amazing with a crazy number of yummy choices. The room is standard Embassy Suites which means spacious a...
The remodeled lobby is very nice and the manager's reception was held there. It was easy to get drinks and servers help clear plates and take restaurant orders if you desire. It was a very relaxing couple of hours on a couple of couches with our friends. I know the cost is built into our room charge but not paying for the drinks and snacks makes it more relaxing. Similarly, breakfast was amazing with a crazy number of yummy choices. The room is standard Embassy Suites which means spacious and offering privacy with a separate living area. The only negatives I can think of is that there were a lot of kids due to athletic tournaments but they were really pretty well behaved. Also the set up of the rooms all opening up to the lobby means that noise in the lobby can travel into the rooms. The noise didn't bother my friends and I - it bothered us that we couldn't make some noise - haha! At the end of our evening out we had hoped for a nightcap at the bar but after 11:00 (or 11:30?) it was quiet hours and the bar was closed. (That will be a huge positive for many of you!) There is also a pretty well stocked convenience area for drinks and snacks and toiletries so we grabbed some of that and hung out in our really nice room. I would stay here again in a heartbeat. Loved the staff and the room and the amenities.
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Embassy Suites by Hilton ColumbusCocktails forever!!

Mayandollar
from Reno, Nevada

Submitted on 15-11-2016

I love the cocktail hour. Yummy and healthy options abound. The bartenders are hoppin' but they keep their cool and keep smiling! Too many minor kids there despite signs. They were well behaved but if you have a 10 year old take him up to the room and have your drink there! The room was perfect- very clean and very quiet. We had only decaf coffee in the room but front desk service took care of that.

Embassy Suites by Hilton ColumbusDidn't Honor the HHonors app

TrippingDaily
from

Submitted on 15-11-2016

Well a day or two before arrival I chose my room through the HHonors app. I chose a corner room on the 5th floor upon arrival our room was switched to another room on the 5th floor I complained and was told by a guy at the front desk named CASIDY that the room I requested wasn't cleaned. We headed to the room that was offered when we got there there were dirty dishes in front of the door the tub wasn't clean and a hair was on the bed. I called the front desk and asked if the room I requested w...
Well a day or two before arrival I chose my room through the HHonors app. I chose a corner room on the 5th floor upon arrival our room was switched to another room on the 5th floor I complained and was told by a guy at the front desk named CASIDY that the room I requested wasn't cleaned. We headed to the room that was offered when we got there there were dirty dishes in front of the door the tub wasn't clean and a hair was on the bed. I called the front desk and asked if the room I requested was clean and I was told that room was occupied and the guest chose to extend there stay wich means 5 minutes before that I was lied to by CASIDY . I was moved to the 8th floor and in this room there was popcorn on the floor outside of that was okay, it was cleaned up. Overall I like staying here with my family maybe 4-5 times a year. The upgrades to this hotel were excellent, as well as the reception and breakfast. The issues here are rare but none the less I have to make light of them so the managers here can correct them immediately.
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Embassy Suites by Hilton ColumbusGood for business or pleasure

George V
from Oak Park, Illinois

Submitted on 16-11-2016

Good location rooms are a bit dated and dark. When i turned light on at night saw few small roaches and spiders. Front desk staff is very courteous. Made to order Breakfast is the best. Managers reception's Evening drinks are good. Over all hood stay.

Embassy Suites by Hilton ColumbusWill definitely return

JoDelle01
from Coshocton, Ohio

Submitted on 20-11-2016

Our room was clean and equipped for our stay. The extra living room made our stay much more roomy and enjoyable. Kitchen area was very nice. The breakfasts were excellent. Loved personal omelettes! Staff was friendly. Convenient location for shopping. My mother, two sisters and I sincerely enjoyed our experience here. Thank you.

Embassy Suites by Hilton ColumbusPool small and not clean appearing no working jacuzzi

Erin T
from Toledo, Ohio

Submitted on 21-11-2016

Won't stay here again not a good value for money. No jacuzzi and pool very small. Restaurant was good. Staff at front desk not helpful but the morning staff was better. Rooms were nice but won't be back. Not what we expect from embassy !

Embassy Suites by Hilton ColumbusGood Business stay

Anindyajoy
from Kolkata

Submitted on 01-12-2016

I stayed in this hotel for around 10 days during a business trip. The staffs in the hotel are very friendly and the check in and check out process were very smooth. Rooms are also very good with all the required amenities. I like the morning complemental hot breakfast and the evening happy hour very much. The hotel also provide a complemental drop and pick up nearby to the hotel. There is also a small swimming pool and a health club located in the hotel. Just one suggestion, there were some prob...
I stayed in this hotel for around 10 days during a business trip. The staffs in the hotel are very friendly and the check in and check out process were very smooth. Rooms are also very good with all the required amenities. I like the morning complemental hot breakfast and the evening happy hour very much. The hotel also provide a complemental drop and pick up nearby to the hotel. There is also a small swimming pool and a health club located in the hotel. Just one suggestion, there were some problems with the wi-fi connection in some of the floor in hotel.
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Embassy Suites by Hilton ColumbusCockroaches in our room.

Christina I
from Columbus, Ohio

Submitted on 02-12-2016

There were several (20+) cockroaches in our 3rd floor room at night. We had to sleep with the lights on to keep them away. When we told staff they seemed unconcerned but did at least move us to sixth floor. Will NEVER stay here again.

Embassy Suites by Hilton ColumbusO-H-I-O!!!

barryh594
from Ohio Amish Country, Ohio

Submitted on 05-12-2016

This hotel has recently gone through a complete renovation. The lobby is done in an Ohio State (Big Block 'O' Bar in the Lobby) theme! The lobby and rooms are beautiful! The bed and pillows we wonderful.
I WILL be back soon and often!
GO BUCKS!

My daughter and I thoroughly enjoyed our stay. The facility was beautiful and very clean. They staff friendly and the hotel services and amenities were wonderful! We will definitely stay there again when in the area.

Embassy Suites by Hilton ColumbusGreat Stay, Great Fun, Great Food

Anthony682
from Dayton, Ohio

Submitted on 05-12-2016

We really enjoyed our stay. Rooms are newly remodeled. Very nice and pleasant looking. Beds are comfortable and fresh. Restrooms are clean. Food is GREAT! Breakfast, lunch and dinner all great! Manager's reception is the best we have ever experienced. Several different food items to chose from. All at no additional charge. Kind of hard to believe. Most Embassy's just have chips, nuts and dip... This hotel really went over the top. Also drinks were excellent too. Nothing cheap or watered do. Simp...
We really enjoyed our stay. Rooms are newly remodeled. Very nice and pleasant looking. Beds are comfortable and fresh. Restrooms are clean. Food is GREAT! Breakfast, lunch and dinner all great! Manager's reception is the best we have ever experienced. Several different food items to chose from. All at no additional charge. Kind of hard to believe. Most Embassy's just have chips, nuts and dip... This hotel really went over the top. Also drinks were excellent too. Nothing cheap or watered do. Simply excellent.
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