MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Bidgely
has expanded its industry-first UtilityAI
solutions into utility customer service centers with the introduction of CARE.
Through integrating artificial intelligence into power utility and
energy retailer customer service centers, CARE reduces operational costs
and enhances customer satisfaction while also enabling customer service
representatives (CSRs) to drive strategic utility goals. These include
goals such as boosting targeted program enrollment, shifting customers
to advantageous rate plans and generating new revenue through selling
ROI-driven, targeted products and services.

“While traditional utility customer service reps are limited to high
bill analysis based on raw data like general home energy usage and
weather, the AI behind our CARE solution acts as an
expert in every home who is constantly analyzing each customer’s
energy usage. This is giving rise to the next-generation of CSRs who can
quickly resolve a high bill call and turn all calls into an opportunity
to delight customers with a rebate, a better rate plan relevant to the
customer’s home or an energy-saving product offering from the utility,”
said Bidgely CEO Abhay Gupta.

Bidgely’s patented
disaggregation technology behind the CARE solution applies machine
learning algorithms to utility meter data in order to create an itemized
list of energy usage in the home by appliance. This core information
serves as the foundation for CARE, which comprises of four modules:

Visitors to CS Week, held in Phoenix, Arizona, from April 8-9, can take
a deeper dive into AI in the utility customer service center by
registering for the CS
Week Synergy Group: Digital Customer Engagement. Here Bidgely VP of
Product Ilén Zazueta-Hall will give the presentation ‘Next-Gen CSR: How
AI is Reinventing Customer Service’ at 10:15am local time on April 9.

About Bidgely

As the industry's first enterprise energy analytics and customer
engagement platform provider, Bidgely's utility artificial intelligence
(AI) solutions transform utility meter data into business intelligence
for optimizing shareholder value, personalizing the customer experience
and modernizing the grid. Bidgely's mission to be a trusted AI partner
helps utilities solve daily challenges related to home energy
management, customer satisfaction, operational efficiency and new
revenue models. With roots in Silicon Valley, the company has invested
$30M in R&D, retains 30+ data scientists and brings a passion for AI to
utilities serving residential customers around the world. For more
information, please visit www.bidgely.com
or the Bidgely blog at bidgely.com/blog.