Homes for Haringey retains Customer Service Accreditation

Wednesday 16 January 2013

Homes for Haringey has been successful in retaining Customer Service Excellence accreditation for the fourth year in a row, following an annual assessment in December 2012.

The independent assessor’s report highlighted ‘a deep understanding and a commitment to Customer Service Excellence’ in the organisation, despite growing pressure on resources and an increase in business as a result of the current economic climate. We remain fully compliant with all assessment criteria and the following areas were highlighted as best practice:

Project 2020 and how we are helping young people to improve their life chances.

The assessment for this nationally recognised standard consists of two stages: a desktop self-assessment followed by an onsite visit, when an independent assessor meets with staff, customers and partners. The standard is valid for three years, but is subject to annual accreditation.

Paul Bridge, Chief Executive, said: “As an organisation, we pride ourselves on providing not just the best possible housing services and homes to local people, but first class customer service too. This has never been more challenging than in the current economic climate, and to have our efforts recognised again in this way is a testament to how hard colleagues work to ensure the people who use our services are dealt with quickly, professionally and politely.”