Robert Ryan

Robert Ryan is a senior thought leader in the IBM Global Business Services, Strategy and Change consulting practice. He has spent the last 24 years consulting to a mix of commercial and government organizations on operations efficiency and effectiveness. Tim Raducha-Grace is a thought leader in chargeback modeling, and the implications of financial optimization under the ITIL framework. The authors have each spent the past three years focusing on identifying practical ways to apply business discipline throughout IT organizations.