It’s 2029 in Albany, New York—your average American city. A family of four stops by the corner sandwich shop for lunch, and the glass doors automatically slide open as they enter. A brand ambassador greets the family by name at the door, a tablet in her hand displaying the date and details of their...

When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...

Quick-service restaurants—along with retailers, hospitality firms, and other companies—are hiring more employees this holiday season than past holidays. Many restaurant operators are also paying those seasonal hires more than they did last year.
According to the latest U.S. Department of Labor jobs...

It’s that time of year. Time to look back and reflect upon the brand developments in quick service from the past year—from the surprising to the exciting and the defining—that seemed most important. Innovation and growth are a couple of the common themes among the top fast-food brand stories of...

McDonald's posted sharper-than-expected November sales declines. Global sales were reported down 2.2 percent. In the U.S. sales fell more than twice that: 4.6 percent, the lowest sales month for McDonald’s in over a decade, and almost four times worse than analysts had projected. Those wacky...

Forget the classic buffet of stale, day-old fare once prevalent in America’s casinos. The dining landscape in these establishments is now just as competitive and diverse as the world beyond blackjack tables and slots. In casinos, excess is everywhere. People expect an array of choices for gambling...

The quick-service restaurant industry is always changing, and for 17 years and 200 issues, QSR has been there to write it into the history books.
As the leading source of news and information for the industry, we’ve watched trends come and go, brands rise to prominence while others fade away, and...

The professional and personal journey of Gigi’s Cupcakes, Gigi Butler, will unfold on national television as she takes a look inside Gigi’s Cupcakes on the CBS series “Undercover Boss,” Friday, February 13.

“Going undercover was one of the most difficult and rewarding things I’ve ever...

Bennigan’s CEO Paul Mangiamele purchased the company he has led since May 2011.

The new company, Legendary Restaurant Brands LLC, is now 100 percent owner of the Bennigan’s restaurant chain, as well as its new fast-casual concept, Bennigan’s On The Fly, and the venerable Steak and Ale...

Providing a non-dairy alternative to dairy and soy is the second most requested customer idea of all time from MyStarbucksIdea.com, generating more than 84,000 votes. Starbucks will deliver this additional customization with the introduction of Starbucks Single Origin Sumatra Coconut Milk, an...

Charitable contributions and service have always been important to the management team at Milano Restaurants in Fresno, California. Executives hold seats on nonprofit organizations’ boards, while the operator of franchise brands such as Coney Island Grill and Me-n-Ed’s Pizzeria also sponsors...

With the coffee industry competition heating up this winter, Dunkin’ Donuts has been acknowledged once again as a brand that keeps guests running with a superior customer experience. This year marks the ninth consecutive year that Dunkin’ Donuts has been ranked number one in customer loyalty in...

Baskin-Robbins is offering guests a lineup of sweet frozen treats to celebrate Valentine’s Day this year, including its February Flavor of the Month, Love Potion #31. This Baskin-Robbins classic, which is celebrating its 20th birthday this year, features white chocolate-flavored and...

When Lori Newcomb found out she had stage III ovarian cancer last year, she made it her mission to learn more about the disease and help other women fighting the same battle. She sat down with her husband, Chris Newcomb, cofounder and CEO of Southern quick-service chain Newk’s Eatery, and together...

Convenience stores are increasingly taking a larger slice out of the quick-serve pie with fresh food offerings. It’s become such a lucrative business for C-stores that Sheetz, the Pennsylvania-based C-store chain that this week opened its 500th location, is planning stores designed more as fast...

Kevin Kester’s family has been farming in the U.S. for generations. And it’s not just a couple of generations they’ve been farming; more like generations upon generations, way back to the 1600s, specifically in California since the 1860s. Today, Kester owns a 22,000-acre beef cattle ranch in...

While the fast-casual category continues to be the fastest-growing industry sector, the road in 2015 will be bumpy. We will see constant change and challenges around every corner. For industry leaders, there are issues that will keep even the most seasoned executive awake at night.
Here is my top...

Though U.S. consumption is well below other proteins today, seafood will likely be an increasingly important part of the American diet in the years to come. The country’s population is predicted to grow by 89 million between 2010 and 2050 to 401 million people. More people require more food—and...

When fast-casual chain Zoës Kitchen Inc. debuted on the New York Stock Exchange last April, the Plano, Texas–based Mediterranean-style eatery recorded its initial public offering at $87.5 million. Satisfying an investor appetite for investments within the trendy fast-casual space, Zoës’ strong...