4.
WMU used to have a library schoolStudents from the library program worked referenceWhen school closed in 1984, continued using student helpDeveloped training program for students37 students currently answer reference questions in these departments: 11 in Central Ref, 5 in Science Ref, 8 in Gov Docs, 7 in Music Library, 6 in Special CollectionsMost train on the jobReference Students

5.
Shelve booksDoing a usage study, so scan each item before re-shelvingCheck-in new materialsProcess weeded materialsKeep the reference area tidy and cleanRun errands across campusDo projects for librarianSearch for books etc. from lists in our catalogEnter data into Word & Excel, updated guidesAnswer questions at Reference Desk In person, phone and IM (not e-ref)Current responsibilities of student reference workers

6.
Once a week over a semesterUsed to train in wide variety of ready reference sources – FAQ’sReference librarian who taught retired in 2005Surveyed all Central Reference students Training program

7.
2 hour sessions seemed right lengthGet to know the librarians in the department moreMore training in online sources than printTour(s) of library usefulMore time to practiceLearn to do reference interviewsSurvey results – what students wanted & needed

8.
Office work - trained by Reference Coordinator, their supervisorOn the job training – in the office and on the deskLibrary offers sessions for all employees on safety, first aid, etc.Central Reference -2 hour session every Friday fall semester for 12 weeksAlso attended by interns and new Central Reference staffStudent Training

10.
Learn advance searching skills in catalog and databasesCover at least one service each weekCover at least one type of resource (biographies, news, etc.)Cover one subject area each weekReference interview techniquesRole play – have them teach each otherHave exercises to complete on the resource types and subject areasStudent Training (cont.)

12.
Pre and post test last two yearsShowed major improvementEvaluated IM responsesExit survey every yearHave made changes, like increased number of sessions on businessCould evaluate all questions answered in future with LibStatsAssessment

17.
Librarians and students happyReference desk coverage 94 hours/week - times when students are the only one’s covering the deskStudents comfortable answering questionsLess comfortable with business, law and science questionsWill pass questions on to professionalsWith LibStats –more quality controlConclusion