Support Engineer I

Location : Name
Ahmedabad, India

Overview

The 411

We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Support Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.

Responsibilities

A Day in the Life

The Support Desk Engineer I, provides the first line defense for Synoptek clients. They are responsible for actively listening to and engaging with clients, troubleshooting, and managing Tier 1 client incidents in a Support Desk environment. Every Engineer is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager.You will be introduced to more advanced analytics including backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more

Qualifications

The Basics

Total Years of Technical Experience: 1+

Position Specific Experience: 0+

Mentorship/Leads by Example Experience: 0+

Project/ Client Engagement/ Customer Facing Experience: 2

Techie Aptitude

Ability to provide basic end user support in an enterprise environment

Ability to support Windows & Mac Operating Systems

Ability to support Microsoft Office Suite

Basic understanding of Active Directory

Basic understanding of MS terminal services, Citrix XenApp client

Experience troubleshooting remote access issuesB

Basic understanding of VMWare

Human Aptitude

Verbal Communication: Intermediate

Written Communication: Intermediate

Customer Service: Intermediate

Presentation Communication: Intermediate

Analytical/Problem Solving: Basic

Mentoring: Basic

Influence/Persuasion/Forward Thinking: Basic

Executive Level Presence: Basic

Education & Certifications

Bachelor's degree or equivalent experience

Candidate must have one of the following or be willing to obtail within 6 months of employment: MCP, A+, Security+, Network+