Monthly Archives: March 2015

How Elision Call Center Dialer is Useful in Call Centers

There are many benefits of call center dialers and today managers vouch for the advantages of predictive technology to give an edge in customer service, satisfaction, customer management, customer retention, and customer profitability.

How Softswitch is Useful in Telecom Industry

Soft Switch: What does it imply?
Software switch or softswitch sits at the center of a telecommunications network facilitating connection of telephone calls across disparate networks or Internet enabled IP telephony lines. Softswitch program is installed on a server and utilizes VoIP technology for routing calls.

How IP/PBX is Helping in Medical Practice

Internet Protocol/ Private Branch Exchange (IP/PBX) system has spelled advancement in medical segment taking patient care to the next level. Web based interface facilitates easy transfer of voice and patient data to any phone extension within the facility without requiring advanced hardware intervention.

A2Billing: Taking your Customer Calling Services to the Next Level

What exactly is A2Billing?
A2Billing is a trusted aide of telecom companies. A2Billing by Elision is found highly useful by telecom companies. It facilitates billing in real time transactions, invoices and rates calls and also supports payment gateways. The advanced solutions help companies reduce their cost of operations.

How Web Conferencing Solution is Helping Oil & Gas and other Industries

In today’s world, it is difficult to imagine life without technology. With every new decade, the communication industry ushers in novel technologies that continue to make our life easier in the personal and professional domain. Such innovative techniques facilitate productive interactions despite the distance constraints.

How Live Chat is Most Useful in Travel/Hotel Industry

Live chat has become a potent means of communication between retailer and consumer irrespective of the industry. Such modes of social interaction enable clarifications of any kind and facilitate deal making. In today’s world of cut throat professional competition, online presence is crucial towards success.Read More

Click to Call – A Must for Financial Services

According to a survey commissioned by Google, 61% of mobile users use click-to-call service for changes in their bank accounts. The survey also pointed that out of the seven verticals, mobile searchers used click- to-call mostly for Financial Services. But have you ever wondered why are mobile searchers using click to call when they could visit the company website or use email or even chat?

Research conducted by Ipsos for Google found that for every 6 out of 10 mobile searchers (59%) felt the need for speed that motivated them to use click to call while 57% wanted to talk to a real person and 54% said they needed additional information which the website wasn’t providing them with.

The above results only re-instate the fact that click-to-call is the most important service used by mobile searchers when hunting for any financial service. It is one of the most crucial features offered by a bank or financial institution. Despite the development of technology and all the online help that a financial organisation provides, it’s clear from the findings of Google that “driving phone calls should still be a priority for businesses in every industry,” as Google’s mobile marketing manager, Adam Grunewald puts it.

Time and again it has been proved that customers still want a one-to-one interaction in real time with the service providers and when it comes to financial transactions, none of the clients want to risk it. And we, at Elision, have efficiently realised the growing need of click to call service by offering a smart Click2Call solution.

Customers look to real time solution and clarification to all their doubts. It has been seen that click to call not only improves your brand but also increases your customer-base. It helps to establish a relationship between you and your customer. Lack of a call option can frustrate a customer and is less likely to refer your financial services to others.

Advantages of Click-to-call Service:

Click to Call is the best way to reach the visitor while he is at work

It responds in real time to queries of customers

It helps build the brand image by providing with high-quality service

Helps in improving relationship from being a virtual to a real friend

Smart business through click to call service has helped spreading the word of good service

Business Case for Click2Call Service:

Click2Call can be used in CRM for securing Phone Numbers from entire staff

Each calls dial to customer from CRM via Click2Call will be recorded

It can be integrated with any 3rd Party CRM via WEB API URL

Sales team can connect to customer directly from CRM with single click

How to set up Click2Call service:
The Elision Click2Call service is very use to use. The button can be placed on the site from where customers can make a direct call or request a call back. In some cases, the customer needs to fill a simple form to request a call back. By installing the Click2Call, the need for additional hardware also diminishes. The average waiting time of customers also gets eliminated as one can request a call back at his or her convenient time. Our service at Elision TechnoLab LLP also conveniently integrates the knowledge base which helps solving queries quickly. The tailor-made solution of Elision can be integrated with financial infrastructure namely, customer database, CRM systems and payment system. So what are you waiting for? Go for our Click2Call service and covert your visitors to clients.

Voice broadcasting has emerged as a boon for businesses and institutions which consistently have to deal with consumers over the phone. The concept is straightforward. A pre-recorded message is played out for the intended customer as soon as he receives the call. The service is well suited for carrying out notification campaigns, customer reminders, political canvassing or non-profit broadcasts. The system dials the list of numbers it has been provided with. The messages can be customized to complement the specific theme required for a campaign.

Sterling features of a voice broadcasting solution:

The moment voice broadcasting is carried out, a comprehensive report would be generated signifying the incidental happenings for that particular call

Broadcast reports can be generated with full details to gain insights into the success of the campaign and to analyze the response characteristics

Call reports can be easily downloaded on the computers to be analyzed on a later date

Caller IDs can be customized as per convenience

The phone numbers that appear on the caller ID can be controlled, which essentially implies that the recipient can be given the feel that all calls received by him/ her are originating directly from your organization

The system can be managed remotely

The voice broadcasting account can be accessed from anywhere which means that your ability to use the system is not restricted to your computer only

Inherent polling and survey mechanisms ensure that you can gauge the temperament of the recipients; you can pose a question to the targeted recipients through the recorded message and then view the collected responses in the call reports

Connection starts with a Push only

Customers can exercise the option of pressing a designated key upon receiving a call to establish a direct connection with you; any phone number can be connected

Any customized message can be played on CallBack

Unique local numbers can be used as Caller ID. This would mask your original numbers and the customers can still call you on the unique numbers to receive the recorded message

Elision Tech is blazing the trail with pioneering voice broadcasting solutions. Their team would work closely with you to craft compelling set of pre-recorded messages and then utilize the advanced technological features to broadcast the messages to the intended recipients. The recipients can press an offered number to establish conversational link with your marketing professionals or can call back later on at the toll free number.

The proprietary software deployed to drive the campaigns has advanced technological features embedded in it which allows seamless scientific tracking of the calls. This allows for gauging the efficacy of the message variations in driving and promoting sales or responses for a particular campaign. You would also be receiving real time web based graphical reports that would provide profuse insights into the fruitfulness of the campaign and the outcomes received.

Voice broadcasting is a revolutionary technology that would catapult your sluggish business or campaign to newer heights and help you keep pace with the contemporary trends for optimum results.