Unified Communications & Cloud Contact Center Solutions

Communications systems that advance your business.

A modern phone system is as important a part of your network as the other technology and applications you are using to run your business day-by-day. And just as other technologies are moving to the Cloud to increase their productivity, cost-effectiveness and redundancy, telephony solutions are joining the SaaS club as well, to your benefit. Today, it is not hard to find a good telephony solution with a comprehensive feature set that meets your expectations. What makes a difference is a fast and seamless deployment with the attention to your specific details and ongoing support that covers more than just “to make phones ring”. LANtelligence brings unparalleled telephony and network expertise to ensure your business enjoys the best performance, connectivity, reliability, security and business continuity — all in one holistic, elegant, and reliable solution.

Webinar Recording

Now that digital transformation has ramped up – and companies are implementing new features to improve customer experience – how does it affect your employee’s contact center journey? Where does EX fit within your digital transformation strategy?

2018 Magic Quadrant for UCaaS, Worldwide

The UC market is making a fundamental shift from premises-based UC to cloud UCaaS. Digital workplace application leaders should deploy UCaaS when possible, because virtually all vendor R&D investment is going to cloud solutions, with little investment for premises-based UC.

2018 Magic Quadrant for CCaaS, North America

North America’s CCaaS market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional on-premises contact center infrastructure. Here, we assess 10 vendors to help you make the right choice.

Mitel: ST14.2 Platform EoL Update

On April 5, 2018, Mitel announced that Bulletin Number 18007 – Global supersedes ShoreTel Product Bulletin 17002, dated 31 January 2017, that initiated the End of Sale and End of Life process for ST14.2, older voice switches, and VPN Concentrator products.

Case Study: CyberDNA

Vigilant was engaged by a Healthcare Provider who was experiencing an extreme drop in bandwidth availability within their infrastructure. Within minutes of turning on Vigilant’s CyberDNA service our analyst team was able to detect that multiple heart monitor devices at a remote hospital location were infected with a botnet known as Conficker. See how they solved the problem.

Case Study: SD-WAN

Ware Malcomb was experiencing quality of service issues with its initial SD-WAN implementation. Then they came to LANtelligence for help. We implemented a VeloCloud SD-WAN which gave Ware Malcomb immediate quality of service improvement, increased network performance and visibility, andno more having to manage and troubleshoot a complex solution. See how they did it.

Technical Assistance Center (TAC):

How important your communication system is in your everyday business operations?

How much do you think about your communication system if it is not causing you problems? Probably, not much at all, and this is how it should be.

But what happens when all of a sudden you experience audio delay, abandoned calls, line drops or one-way service? How often do you check your call routing and IVR? Who ensures redundancy for your remote locations?

Phone system usually falls onto IT department’s shoulders and is usually too much for them to carry because telephony requires some very specific knowledge beside of IT expertise. It is always a good idea to have a reliable partner to support your telephony system.