recap: the impact of a great workplace culture on business outcomes

Dana Ullom-Vucelich, Chief Human Resources and Ethics Officer at Ohio Living, led us on their journey to building a great culture through recognition and the business outcomes they saw as a result.

Dana started by sharing Ohio Living’s Mission: to provide adults with caring and quality services toward the enhancement of physical, mental, and spiritual well-being. She spoke about how everything the company and employees do align with 13 belief statements to create a purpose for their people. Dana also shared some statistics and quotes about the importance of engaged employees who feel recognized, which helped her convince their leaders that recognition and culture were important to their business.

Dana then took us through Ohio Living’s journey. They implemented several recognition initiatives to help them build a great culture:

Incorporating recognition and culture into Lead Ohio Living new hire orientation

Creating a unified culture across all Ohio Living locations

As a result of these efforts, Ohio Living saw tangible business outcomes. They compared their “great” recognizing locations with their “good” recognizing locations, and found substantial differences in:

They also saw fewer percentage of residents who had an outpatient ER visit, a decrease in hospital readmission rates, and an increase in the “home health improvement in ambulation” outcome score in those locations with high recognition.

Dana finished the webinar with 3 key takeaways for anyone trying to improve their workplace culture through recognition: