New feature on booking com!

You are invited to opt in to a brand new feature that lets potential guests email you questions before booking.

If bookers have specific questions, you can help them feel even more confident about staying at your place by giving them the answers they're after... everything from sleeping arrangements for young children, to if there's a hairdryer they can use.
So what do you think about this? Are you going to activate it?

To be honest I find it just as easy to email the guest (via the extranet) than to have it automated. That way I am still in control and can mark any informaiton on the guest booking rather than taking it for granted that it has been done.

Probably not. I think automation looks like automation. Prefer to send email followup to booking and then again the week before covering off the regular q&a before they get there. We have a small property so the personalisation is important. For large properties tho, I think it is a sensible feature to offer.

Hi I am new to this forum, been with booking.com years. Just had a guest phone me he had been charged twice for his stay! He had paid booking.com, I take payment before guests arrive, which I did in this case. Gave the guest his receipt when he arrived. Few days later he telephoned me to say I had charged him twice, I thought he was confused, I explained I had taken money from a card from booking.com not his card, I said if he looked the last four number wouldn't be his, they were! booking .com had given me his number not theirs. I will now be more aware of this in the future.

My deposit payments are done by Nightsbridge, If I check the credit card details on Booking.com some numbers are blanked out or cvc number missing. Question is how can you use his card without cvc to take payment?? How can they pay Booking.com and then charge Booking.com card? Did I miss something on payment options?

Please do not forget that in South Africa, Booking.com won't allow you to accept EFT payments from guests. It would be nice if guests could make the payments via EFT directly or with Credit Cards. This would avoid many cancellations.

My opinion, things that can be asked that are simple and standard, this is a great feature. ie. bed size. smoking policy, parking arrangements. This will be great. However I still think a personal email goes a long way.

I received a message from a potential guest recently at about midnight, when of course I am sleeping. She didn't wait for me to answer. booked the apartment, then unbooked the next day. I got a distinct feeling this was a problem customer. I couldn't answer her anyway because b.com didn't allow that to happen.

But the chance to answer questions from potential guests is probably a good one, that might stop some of them booking the rooms without the facilities they require.

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