Frequently Asked Questions

Resetting your home/home office network can resolve some network related issues. It is often the first step in troubleshooting some very pesky issues. The process of "resetting your network" will involve turning off, and then turning on devices on your local network - in a specific order. This walk-through will describe how to accomplish a "network reset".

Power down the network and connected devices:

1) Save and close all applications and documents on ALL computers and devices on the network.

2) Power down ALL computers and devices on the network.

* If you’re are unsure of whether a device should be powered down or not, contact your IT support provider. If you don’t have an IT support provider contact PSA Computer Services at (707) 506-6228 to speak with a technician.

3) Power down modems, firewalls, gateways, routers, and switches.

* If no power button is available - unplug the device. CAREFUL NOT TO MIX UP THE POWER CORDS.

* In many consumer products provided by your Internet Service Provider (ISP) the switch, firewall, router, gateway and modem are all a single device.

4) Let all devices remain powered down for the next 2 minutes.

Power up the network and connected devices:

1) Power up the modem. Wait until it is completely powered up (2-3 minutes should work if you are unsure what the lights mean)

2) Power up the router/gateway if it was separate from the modem. Wait until it is completely powered up (2-3 minutes should work if you are unsure what the lights mean)

3) Power up any switches.

4) Power on a computer and check for connectivity. If the network is working as expected, power on the rest of your devices.

* If the network is not working as expected, contact your IT support provider. If you don’t have an IT support provider contact PSA Computer Services at (707) 506-6228 to speak with a technician.