HP Officejet Pro 8600 Troubleshooting Copy

A routine quality problem that can be experienced with the Copy function:

Poor resolution output with vertical and horizontal lines and color bands in the printouts

Guidelines from 123.hp.com/ojpro8600 troubleshooting:

Clean the scanner:

An unclean scanner results in the appearance of lines and color bands. It is essential to clean all trace of fingerprints, dust, debris, and smudges from the scanner’s glass. A soft, lint-free cloth can be used to clean the document feed slot and the lid.

In the ADF: Dust and paper residue accumulates into the automatic document feed rollers. Ensure that the printer is turned off to clean this.

Settings:

Copy Settings:

Press the Copy button on the printer’s control panel

Changing the Copy Settings will ensure Print quality improvement

Select Settings and click on Optimization or Quality

Choose from an range of modes to maximize quality of output: Reduce/Enlarge, Optimize, Draft Mode etc.

Printer Resetting

Remove all items from the glass of the scanner and the ADF

Close the scanner’s lid

Disconnect the power cord

Wait for at least 60 seconds

Recalibrate the printer

Reconnect the power cord

Load the document

Perform the copy function once again

Printer servicing

If none of the above works, call for printer servicing

HP Officejet Pro 8600 Troubleshooting Ink cartridge problem

General problems with ink cartridges: Cartridges missing or incompatible cartridge

Perform compatibility checks of ink cartridges with the printer

Black ink cartridges used should coincide with the number prescribed for a particular region

Authentic toner and cartridge replacements should be purchased from genuine dealers

Clean the Electrical cartridge contacts

It is best to utilize a swab or a lint-free cloth to clean all electrical cartridge contacts including the contacts on the cartridge and the ones located inside the printer

Dry out the cartridges for about 10 minutes before inserting them back into their compartments again

Cartridge issues can also be resolved by removing and reinserting the cartridges

Solution 1: Restart the printer

Disconnect the power cord

Wait for about 10 to 15 minutes while the printer power is still on

Connect power and turn the printer on again

Solution 2: Place and Position the cartridges correctly

First, Remove and replace the black cartridge

Then, remove and replace the tri-color cartridge

Close the scanner’s lid and check for error messages

HP Officejet Pro 8600 Troubleshooting Printer not found

( http://123hpcomsetup.comtech365.com/ojpro8600-officejetpro-8600-driver-download ) network driver downloads and setup can face the following problems in Windows:

Unable to find printer and Printer not found

The 123.hp.com/ojpro8600 printer, computer and router have to be restarted – turn them off and on

Detach the power cord from the printer and its associated devices

Reconnect and turn on all devices again

Verify the printer’s network connection

For a wireless Connection: Turn on Wireless signal on the printer

For a wired connection: Look for a steady green light

Manually connecting to the printer network

The HP installer will automatically locate the 123.hp.com/ojpro8600 printer

The Wireless Setup Wizard will guide you to accomplish the wireless setup

The HP driver and software have to be reinstalled once again

Running the Scan Doctor tool

Run the free Scan Doctor tool for a diagnosis and resolution scanning and printing problems

Temporarily disable the firewall software on the computer

Sometimes, the firewall blocks threats and also any communication between the printer and the computer

Helpful tip: When the setup is incomplete, uninstalling the HP driver and software can help

HP Officejet Pro 8600 Troubleshooting Clear Paper Jam

Check for short instructions on the printer’s control panel to remove paper jams.

Disconnect the power cord

Open the access door of the cartridge

Check the cartridge access area to remove the jammed paper

Take care not to tear whole sheets of paper

Any bits of torn paper jammed in the rear roller has to be removed gently by lifting the paper path cover

The duplex path cover is located right beneath the paper path cover – remove all torn and bits of paper from the area

Click both the duplex and the paper path covers back into their places

The cartridge access door is now closed

Do not bend the input tray – place the 123.hp.com/ojpro8600 printer on a flat surface

All obstructions such as small objects, pens, pencils etc. should be removed

The printer can be turned around lightly to look for any pieces of paper and debris trapped in the input trayOnce the check is complete return the printer back to its normal positionEnsure to remove all display messages on the control panel after connecting the printer power cord

The printer can be turned around lightly to look for any pieces of paper and debris trapped in the input trayOnce the check is complete return the printer back to its normal position

Clearing paper jam in the input tray

Pull out the input tray

Remove all loose sheets

Turn the printer off after removing any bits of paper

Stand for 30 seconds before turning the printer power on

A Printer Status Report is printed to test the printing ability

If error persists, service the printer

HP Officejet Pro 8600 Troubleshooting fax

Resolving faxing issues with 123.hp.com/ojpro8600 Troubleshooting:

Receiving Faxes – but cannot send them

Cross-check if the dialed number is correct number and if all its digits are present to access the long distance service

Speed Dial computers: Dial manually out of the HP printer by printing a page to fax separately

Choose the Tone Dialing or Pulse Dialing option available in the HP fax

For faxes sent manually (not from the computer): Check for connectivity between the computer and the printer

Under the HP Director Application Click on Status

Verify if the physical cable connection between both devices and if the Status is disconnected

Intermittent faxing failures

Fax communications generally fail if:

The phone cable is too long and is coiled

There is a static sound in the phone line

Repair the static in the telephone line by calling the service provider – A poor quality phone line is one of the most common causes of an intermittent fax failure

Long and coiled cable lines can cause echoes and cross-talks and loss of signal strength – it is recommended to use the original fax cables provided along with your HP product for safety

HP Officejet Pro 8600 Troubleshooting ePrint

A Print job instruction is sent to the ePrint email address but print output is not received.

Resolution

Ensure that there is network connectivity for the 123.hp.com/ojpro8600 printer

For a Wired Ethernet connection:

Check if the cable and the Ethernet port of the printer have a steady green link light and orange activity light indicating that the cable is connected

For a Wireless Network connection:

Turn on the wireless network – The printer and the computer should both be connected to the same network

Enable the web services

Troubleshoot the Wireless Network Connection if the web service does not connect

The latest firmware version update has to be done

Check for error messages on the 123.hp.com/ojpro8600 printer’s control panel

Verify email and print job requirements

The To: field must have the single correct email address and no additional addresses

The Subject Line must certainly contain some text

Only 10 attachments are allowed at a single time

A total file size of less than 10 MB can be sent at one time

Optional Check – Print history queue

The print job is displayed in the ePrint history

Wait for printer to receive the job

If an error message is shown, resend the print job after rectification