Home Instead Senior Care

Phone: 02 6583 9944

Fax: 02 6584 2248

Where the Worry Ends

Careis where the worry ends and life begins.

Home. There's no place like it. It is the centrepiece to our lives, a sanctuary of love and comfort. Home Instead Senior Care understands this. And we help your loved one stay there while addressing all of your valid concerns.

Your loved one stays where they feel safe and surrounded by memories.

You can feel at ease about their safety

They receive necessary help with shopping and errands

We work with you in arranging the appropriate assistance for their needs

We'll assist you at every step - from starting the conversation to making a plan

“I was so happy to know that staying at home was an option for my mum.

She has always been a scrap booker and it’s incredibly touching to see how much it has meant for her to stay surrounded with her own photos, paints, stickers, crafts and intimate memories. And the best part is, now I feel confident knowing that she’s safe, living at home, even when I can’t be there. It’s like we’re starting a whole new chapter. A great one. Thank you so much.”

Jane J., client’s daughter

Where to start

Instead of wondering where to start,there's Home Instead.

You and your family are not alone, and we understand the options may seem overwhelming. With Home Instead Senior Care, you're on your way to making a positive change.

"There is a feeling of assurance that the person you love and care for is being taken care of in your absence. That's what Home Instead does. My aunt hates to see the CAREGivers go. There are times she probably likes to seem them more than see me."

Trusted Partner

To you, it's about finding a trusted partner. To us it's personal.

Paul and Lori Hogan founded Home Instead Senior Care in 1994 after caring for Paul's grandmother. An active and loving woman, the little help she needed to stay safe while living at home encouraged Paul and Lori to start a service that offered the same kind of help to families just like theirs.

Since then, we have been devoted to the highest qulality care for your loved one in the comforting atmosphere of home. Today, the Home Instead Senior Care network has more than 1,000 independently owned and operated franchises across 15 countries. Caring is what we do. It's what we love. And it's what we hope to share with you and your family. To us it's personal.

She doesn’t act like it’s just a job. More like it’s a calling. I feel that she was born to look after other people”

Anne Marie P., client’s daughter

Instead of Stress

Instead of Stress, there's Home Instead.

It's our goal to assist you in any way to ensure your personal health and well-being throughout this entire process. So to help you reduce stress and stay informed, many resources are offered. Talk to your local Home Instead Senior Care office to discover how we can help you:

Ensure your personal health and wellbeing

Reduce stress

Stay informed

Consider this

Consider this:5 important questions

Here are just 5 important questions you should ask yourself:

What is your biggest concern regarding your ageing loved one?

Are you worried about supporting your ageing loved one while also keeping up with the needs of your spouse, kids, job, home and your personal needs?

Are you making compromises in your life due to your responsibilities as a family carer?

What do you need to help create balance in your life?

What do you need to feel confident that your loved one is safe to remain in their home?

Local information

Your LocalOffice

Owners Rod Lewis & Scott Marsh

Today, many relationships are formed daily through CAREGivers who provide assistance with activities that used to be simple. Tasks like grabbing a tin of soup from the top shelf, opening the mail, reading a book, folding laundry, tying shoelaces or scrapbooking family history are not as easy as they used to be for many seniors.

No matter where seniors live, in their own home, residential care facilities or nursing homes, Home Instead Senior Care is currently providing thousands of hours of senior home care services annually across Port Macquarie and the NSW Mid North Coast.

Local CAREGivers

Our Local CAREGivers

We want to introduce you to one of our special CAREGivers, Karyn McLennan, who as the National Home Instead CAREGiver of the Year, proves herself every day to have the kind of compassion you can expect from Home Instead Senior Care. Each CAREGiver is specially trained to provide the unique, personal attention your loved one needs. You can trust their experience. Your loved one can trust in their care.

When a House is a Home

When a House is a Home.

Your local Home Instead Senior Care office is your connection to the best one-on-one, non-medical assistance available

As daily activities become more challenging, Home Instead Senior Care provides different levels of care

From meal preparation to shopping and errands, and from personal care to companionship, a Home Instead CAREGiver balances assistance with confident self-reliance

Staying close to memories and familiar surroundings can make ageing a more calming, soothing process

Your loved one's freedom to stay at home helps maintain your lifestyle as well

“Sarah knew how much my mother cherished her houseplants and the birds that came to her bird bath each day. So she set up a feeder just by my mum’s bedroom window. Now they laugh together at the antics of the birds that come to feed at it”

Alex V., client’s daughter

Taking Good Care

Taking Good Care.

Our Home Instead Senior Care Network

Has more than 40,000 passionate CAREGivers

Each takes pride in helping families in their communities

Each brings a wealth of knowledge to everything they do

Most have previous experience caring for older family members, friends or both

We can help

We can help, and here's how:

Intimate knowledge of clients to anticipate changing needs before they arise

Trusted Home Instead CAREGivers for safe in-home living

Our Services

You choose the services you want - and we can change services and schedules to suit your daily needs

No assessment is required and services can start immediately

Services are available from just 2 hours to 24 hours, 7 days a week

The services we provide will grow to include activities and support unique to your own needs

Companionship

CompanionshipServices

Companionship and conversation

Record family history

Play mind stimulating games

Participate in crafts

Writing letters and correspondence

Organise mail

Arrange appointments

Assist with evening activities and tuck in services

Assist with morning activities and wake up services

Discuss current and historical events

Home Helper

Home HelperServices

Light housekeeping, dusting

Assist with laundry and ironing

Provide incidental transportation

Make beds and change sheets

Plan, prepare and clean up meals

Prepare grocery list

Monitor diet, eating and food expiry dates

Organise and clean cupboards

Ensure a safe and healthy environment

Drop off and pick up dry cleaning

Drop off and pick up prescriptions

Medication reminders

Assist with pet care

Personal Care

Personal CareServices

Help with washing or showering

Assist with dressing and personal grooming

Help with managing incontinence care

Assist with eating

Assist with mobility and walking

Escorting to appointments, shopping or social outings

Assistance with communication

Dementia or Alzheimer's care

Respite or convalescence care

Our Commitment to You

Our Commitmentto you:

We pledge that our clients will be:

Treated with dignity, respect and courtesy;

Provided with quality care services;

Kept informed and consulted about the care services being provided.

Our clients will be able to:

Express their own views and change services as required;

Access all information kept by the local Home Instead Senior Care office (subject to privacy and confidentiality) ;

Use an advocate on their behalf, and make a complaint.

Home Instead Senior Care expects that you the client will:

Make every effort to assist in providing a safe workplace

Ensure that all health and safety risks that are bought to your attention are eliminated or adequately controlled.

Our Grievance Policy:

Home Instead Senior Care is committed to the delivery of high quality care services. Inherent in this high quality care is the recognition that you may have cause to make a complaint about the services provided. Each office will thoroughly investigate your complaint fairly, promptly, confidentially and without retribution. If required, you will be welcome to involve a support person or advocate of your choice in grievance discussions.