HEAT Cloud Solutions Vs. Zoho Support: Which is better?

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

FrontRange Solutions: FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. With its suite of HEAT applications, FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organizations around the world. HEAT enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho.com has launched 25+ online applications — from CRM to Mail, Office Suite, Project Management, Invoicing, Web conferencing and more. Zoho has received numerous awards, including an InfoWorld 2009 "Product of the Year" award, a 2008 PC World "25 Most Innovative Products Award" and a 2007 TechCrunch "Best Enterprise Start-up."
Zoho.com is a division of Zoho Corporation, a privately-held and profitable company. With offices in CA, Austin, Chennai, Yokohama and Beijing, Zoho Corporation serves the technology needs of more than 6 million customers worldwide.

Pricing/cost comparison

The real cost of Customer Service software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for HEAT Cloud Solutions TCO and Zoho Support total cost to help with the total cost of ownership calculation.

HEAT Cloud Solutions price Starting from $1,695 per user/month , on a scale between 1 to 10 HEAT Cloud Solutions is rated 4, which is lower than the average cost of Customer Service software.Zoho Support price Starting from $12 per user/month , when comparing Zoho Support to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared HEAT Cloud Solutions Vs. Zoho Support based on some of the most important and required Customer Service features. HEAT Cloud Solutions: Event Logs, Hardware Inventory, IT Asset Management, IT Cost Management, Problem Management, Service Management, Service Portfolio, Service Reporting, ..Zoho Support list of features include the following: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, .

Target customer size

Heat Cloud solutions are meant for use by Service and Support teams, Service Desks and Help Desks to provide high quality client service. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.

HEAT Cloud Solutions provides a powerful Service Management tool that can seamlessly integrate both the Client and Services function of a business. The software has been built specifically for the cloud with th...

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