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This option is not available for iBB."},{"MatterMethodType":"Telephone","24HourAvailable":"Yes","Note":"Call charges may vary - refer to your service provider","Day":[{"Name":"Monday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]}]},{"MatterType":"CashWithdrawalForexOutsideUK","24HourHelp":"No","ContactDetails":[{"ContactType":"Phone","ContactContent":"0345 793 0000","ContactDescription":"Personal and Business account queries"},{"ContactType":"MobileApp","ContactContent":"Download 'AIB (NI) mobile' app from the app or play store","ContactDescription":"Available to some business customers"},{"ContactType":"Other","ContactContent":"https://aibni.co.uk/business/businesslogin","ContactDescription":"iBB (available to all business customers)","OtherContactType":{"Name":"iBB","Description":"iBB"}},{"ContactType":"Other","ContactContent":"https://aibni.co.uk/personallogin","ContactDescription":"Online Banking (available to some business customers)","OtherContactType":{"Name":"OnlineBanking","Description":"OnlineBanking"}}],"ServiceMatterAvailabilityMethod":[{"MatterMethodType":"Telephone","24HourAvailable":"No","ServiceLevelDescription":"Telephone support for non-customers and for customers who are not registered for Online Services is available 9am to 5pm, Monday to Friday.","Note":"Call charges may vary - refer to your service provider","Day":[{"Name":"Thursday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Friday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Saturday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Sunday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Monday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]}]},{"MatterMethodType":"MobileBanking","24HourAvailable":"No","ServiceLevelDescription":"You can log into your mobile banking app. and choose the \"service menu\", \"contact us\". You can then select the type of query you wish to have answered. Depending on which option you select your mobile will call the relevant number.","Note":"Call charges may vary - refer to your service provider","Day":[{"Name":"Monday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Thursday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Friday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Saturday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Sunday","Notes":"The listed availability indicates times when you can talk to a suitably experienced member of staff and does not include interaction with automated responses or referral to FAQs","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]}]},{"MatterMethodType":"InternetBanking","24HourAvailable":"No","ServiceLevelDescription":"Not Possible.","Note":"You can communicate with us through our \"My Messages\" option within Online Banking. We will respond to your message between 9am and 5pm, Monday to Friday (excluding bank holidays). This option is not available for iBB."}]}]},"ServiceMatterContactDetails":{"MatterAvailabilityMethod":[{"MatterMethodType":"Telephone","ContactTypeDetails":[{"ContactType":"Phone","ContactContent":"0345 793 0000","ContactDescription":"Personal and Business account queries"},{"ContactType":"Phone","ContactContent":"028 9024 1822","ContactDescription":"Lost and stolen cards"}]},{"MatterMethodType":"InternetBanking","ContactTypeDetails":[{"ContactType":"Other","ContactContent":"https://aibni.co.uk/business/businesslogin","ContactDescription":"iBB (available to all business customers)","OtherContactType":{"Name":"iBB","Description":"iBB"}},{"ContactType":"Other","ContactContent":"https://aibni.co.uk/personallogin","ContactDescription":"Online Banking (available to some business customers)","OtherContactType":{"Name":"OnlineBanking","Description":"OnlineBanking"}}]},{"MatterMethodType":"MobileBanking","ContactTypeDetails":[{"ContactType":"MobileApp","ContactContent":"Download 'AIB (NI) mobile' app from the app or play store","ContactDescription":"Available to some business customers"}]}]},"ServicesActionAvailability":{"ServicesActionAvailabilityDetails":[{"ActionType":"SettingStandingOrder","ExecutionChannelDetails":[{"ExecutionChannelType":"MobileApp","ChannelContent":"Download 'AIB (NI) mobile' app from the app or play store","ChannelDescription":"Available to some business customers"},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/business/businesslogin","ChannelDescription":"iBB (available to all business customers)","OtherChannelType":{"Name":"iBB","Description":"iBB"}},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/personallogin","ChannelDescription":"Online Banking (available to some business customers)","OtherChannelType":{"Name":"OnlineBanking","Description":"OnlineBanking"}},{"ExecutionChannelType":"Phone","ChannelContent":"0345 793 0000","ChannelDescription":"Personal and Business account queries"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not Possible.","Note":"You will be able to set up a new Standing Order through Phoneline Banking by speaking to a Customer Service Adviser between 8am and 12am (Midnight) Mon – Sun or through Online Banking. You will require a Card Reader to set up a new Standing Order. You can also set up a Standing Order through iBB and will need your Digipass."},{"ActionMethodType":"InternetBanking","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"You will be able to set up a new Standing Order through Phoneline Banking by speaking to a Customer Service Adviser between 8am and 12am (Midnight) Mon – Sun or through Online Banking. You will require a Card Reader to set up a new Standing Order. You can also set up a Standing Order through iBB and will need your Digipass.","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]}]}]},{"ActionType":"PayingInCheque","ServiceActionAvailabilityMethod":[{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Not Possible."},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not Possible."},{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not Possible."}]},{"ActionType":"CheckingBalance","ExecutionChannelDetails":[{"ExecutionChannelType":"MobileApp","ChannelContent":"Download 'AIB (NI) mobile' app from the app or play store","ChannelDescription":"Available to some business customers"},{"ExecutionChannelType":"Phone","ChannelContent":"0345 793 0000","ChannelDescription":"Personal and Business account queries"},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/business/businesslogin","ChannelDescription":"iBB (available to all business customers)","OtherChannelType":{"Name":"iBB","Description":"iBB"}},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/personallogin","ChannelDescription":"Online Banking (available to some business customers)","OtherChannelType":{"Name":"OnlineBanking","Description":"OnlineBanking"}}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"MobileBanking","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"TelephoneBanking","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"InternetBanking","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]}]},{"ActionType":"CancellingCheque","ExecutionChannelDetails":[{"ExecutionChannelType":"Phone","ChannelContent":"0345 793 0000","ChannelDescription":"Personal and Business account queries"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"Not Possible."},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not Possible."},{"ActionMethodType":"TelephoneBanking","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]}]}]},{"ActionType":"AccessingTransHistory","ExecutionChannelDetails":[{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/personallogin","ChannelDescription":"Online Banking (available to some business customers)","OtherChannelType":{"Name":"OnlineBanking","Description":"OnlineBanking"}},{"ExecutionChannelType":"Phone","ChannelContent":"0345 793 0000","ChannelDescription":"Personal and Business account queries"},{"ExecutionChannelType":"MobileApp","ChannelContent":"Download 'AIB (NI) mobile' app from the app or play store","ChannelDescription":"Available to some business customers"},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/business/businesslogin","ChannelDescription":"iBB (available to all business customers)","OtherChannelType":{"Name":"iBB","Description":"iBB"}}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"You will be able to view up to 100 transaction lines via Online Banking and up to 7 years Statements. You will be able to view up to 180 days of transactions via iBB. ","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"You will be able to hear up to 88 transactions via Phoneline Banking.","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"You will be able to view up to 100 transaction lines via Online and Mobile Banking and up to 7 years Statements.","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"You will be able to view up to 100 transaction lines via Online and up to 7 years Statements. You will be able to view up to 180 days of transactions via iBB. ","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]}]},{"ActionType":"SendingMoneyOutsideUK","ExecutionChannelDetails":[{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/business/businesslogin","ChannelDescription":"iBB (available to all business customers)","OtherChannelType":{"Name":"iBB","Description":"iBB"}},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/personallogin","ChannelDescription":"Online Banking (available to some business customers)","OtherChannelType":{"Name":"OnlineBanking","Description":"OnlineBanking"}}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"MobileBanking","ServiceLevelDescription":"Not Possible."},{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"Not Possible."},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"You will be able to send money outside the UK via iBB if you have availed of the International Payments module. You will not be able to send money outside the UK via Online Banking.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]}]},{"ActionType":"SendingMoneyWithinUK","ExecutionChannelDetails":[{"ExecutionChannelType":"MobileApp","ChannelContent":"Download 'AIB (NI) mobile' app from the app or play store","ChannelDescription":"Available to some business customers"},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/business/businesslogin","ChannelDescription":"iBB (available to all business customers)","OtherChannelType":{"Name":"iBB","Description":"iBB"}},{"ExecutionChannelType":"Other","ChannelContent":"https://aibni.co.uk/personallogin","ChannelDescription":"Online Banking (available to some business customers)","OtherChannelType":{"Name":"OnlineBanking","Description":"OnlineBanking"}},{"ExecutionChannelType":"Phone","ChannelContent":"0345 793 0000","ChannelDescription":"Personal and Business account queries"}],"ServiceActionAvailabilityMethod":[{"ActionMethodType":"MobileBanking","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"InternetBanking","ServiceLevelDescription":"You will be able to send payments to existing payees on Phoneline Banking. You will only be able to send a payment to a brand new payee by firstly adding the payee on Online Banking (Card Reader required) or by completing the Phoneline Banking Services form with the payee details. You can use iBB to send a payment to a brand new payee.","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"00:00","ClosingTime":"23:59"}]}]},{"ActionMethodType":"TelephoneBanking","ServiceLevelDescription":"You will be able to send payments to existing payees on Phoneline Banking. You will only be able to send a payment to a brand new payee by firstly adding the payee on Online Banking (Card Reader required) or by completing the Phoneline Banking Services form with the payee details. You can use iBB to send a payment to a brand new payee.","Note":"Please note, Online Services may be unavailable between 3:00am and 7:00am daily due to essential maintenance.","Day":[{"Name":"Monday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Tuesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Wednesday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Thursday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Friday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Saturday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]},{"Name":"Sunday","AvailableHours":[{"OpeningTime":"08:00","ClosingTime":"23:59"}]}]}]}]},"OperationalSecurityIncidentMetrics":{"OperationalSecurityIncidentMetricsDetails":[{"IncidentMetricsType":"IncidentsAffectingMobBanking","Note":"We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2020-01-01","ToDate":"2020-03-31","IncidentCount":0},{"IncidentReportingType":"Yearly","FromDate":"2019-04-01","ToDate":"2020-03-31","IncidentCount":0}]},{"IncidentMetricsType":"IncidentsAffectingInternetBanking","Note":"We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2020-01-01","ToDate":"2020-03-31","IncidentCount":0},{"IncidentReportingType":"Yearly","FromDate":"2019-04-01","ToDate":"2020-03-31","IncidentCount":1}]},{"IncidentMetricsType":"TotalNumberIncidentReported","Note":"We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2020-01-01","ToDate":"2020-03-31","IncidentCount":1},{"IncidentReportingType":"Yearly","FromDate":"2019-04-01","ToDate":"2020-03-31","IncidentCount":3}]},{"IncidentMetricsType":"IncidentsAffectingTelBanking","Note":"We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.","IncidentDetails":[{"IncidentReportingType":"Quarterly","FromDate":"2020-01-01","ToDate":"2020-03-31","IncidentCount":0},{"IncidentReportingType":"Yearly","FromDate":"2019-04-01","ToDate":"2020-03-31","IncidentCount":0}]}]},"ComplaintsData":{"CompliantsDataDetails":{"CompliantsDataAvailable":"Yes","CompliantsInfoURL":"https://aibni.co.uk/help-and-guidance/customer-complaints-homepage/complaint-reporting-statistics","OmbudsmanURL":"http://www.ombudsman-complaints-data.org.uk/","Notes":"Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data. The most recent summary is available https://aibni.co.uk/help-and-guidance/customer-complaints-homepage/complaint-reporting-statistics"}},"AccountOpeningTimeLineDetails":{"AccountOpeningURL":"https://aibni.co.uk/business/our-products/current-accounts/service-quality-information","AccountOpeningDocumentationURL":"https://business-account-opening-guide.ukfinance.org.uk/","AccountOpeningTimelineParameters":[{"OpeningAccountTimelineType":"DebitCardAvailability","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":7},{"TimelineMetricsType":"WithinDays","MetricsValue":24}]},{"OpeningAccountTimelineType":"InternetBankingAvailability","Notes":"The above figure includes Both online banking (available to some business customers) AND iBB (available to all business customers).","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":14},{"TimelineMetricsType":"WithinDays","MetricsValue":65}]},{"OpeningAccountTimelineType":"OpenCurrentAccountsAvailability","Notes":"These figures are based on the time taken from our receiving all the information and documents we ask for, in a case where we don't need any further information or documents to open the account.","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":2},{"TimelineMetricsType":"OnAnAverage","MetricsValue":5},{"TimelineMetricsType":"WithinDays","MetricsValue":22}]},{"OpeningAccountTimelineType":"OverdraftAvailability","Notes":"Allied Irish Bank (NI) support commercial and corporate customers across a range of sectors, offering a range of products to meet their needs. During the quarter, most of the applications for overdrafts were made outside of the account opening process and are not reflected in the above metrics.","AccountOpeningTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":38},{"TimelineMetricsType":"WithinDays","MetricsValue":94}]}]},"CardReplacementTimeLine":{"CardReplacementTimeLineDetails":[{"CardReplacementTimeline":"DebitCardReplacement","CardReplacementTimelineMetrics":[{"TimelineMetricsType":"SameDay","MetricsValue":0},{"TimelineMetricsType":"OnAnAverage","MetricsValue":5},{"TimelineMetricsType":"WithinDays","MetricsValue":18}]}]},"AccountOpeningSummary":{"DocumentAndInfoURL":"https://business-account-opening-guide.ukfinance.org.uk/","SummaryDescription":"To open any of our Business Accounts, a new customer will need to provide us with the documents and information set out in the following document https://business-account-opening-guide.ukfinance.org.uk. ","Notes":"We may request additional information or documents in individual cases.","AccountOpeningSummaryDetails":[{"AccountOpeningChannelType":"OpenAccountByPost","ChannelUsage":"No"},{"AccountOpeningChannelType":"OpenAccountWithoutVisit","ChannelUsage":"No"},{"AccountOpeningChannelType":"SendingDocumentElectronically","ChannelUsage":"No"},{"AccountOpeningChannelType":"VisitBranchWithoutAppointment","ChannelUsage":"InSomeCases"}]}}]}]}