After you purchase a TPG mobile plan, we will send you a confirmation email to pickup your SIM card from one of our locations. Once we verify your identification, we will then activate your SIM card and hand it to you on the spot.

Our SIM card contains a single SIM in all sizes: Standard, Micro and Nano. Once you have the SIM card, simply push out the SIM type you need.

TPG 50GB SIM Only Plan is available only to Singapore Citizens, Permanent Residents, Employment and Long Term Pass holders aged 18 years old and above.

If there is no valid payment method stored in My Account, the TPG 50GB SIM Only Plan will be suspended.

Minimum Term

TPG 50GB SIM Only plan is valid for 30 days which will be automatically renewed subject to successful recurring payment.

Customers are permitted to terminate the Service at any time. All payments made are non-refundable.

Excluded Usage

Some usage types such as MMS, video calls and Premium Services are not supported.

For excess data, calls and SMS, you can access and top up your TPG Account Balance by logging into My Account.

Top-ups are not refundable.

Mandatory Goods

It is not a requirement of TPG Mobile Services that customers acquire handsets or other equipment from TPG.

However, you must have a compatible mobile handset to be able to use this service.

Fair use policy

All TPG mobile plans are for personal use only and may not be used for commercial purposes or in a manner that may adversely affect the mobile network.

In particular, the services may not be used for wholesaling, reselling, SIM boxing or any other commercial purposes.

If TPG reasonably believes that you are using the service for commercial purposes in breach of this clause, or in a manner that may adversely affect the mobile network, TPG may immediately suspend the mobile service and may provide 24 hours’ notice of termination of the mobile service.

Coverage

Customers can enjoy full unthrottled 4G speeds when they use a 4G-ready smartphone/ device supporting LTE Band 40 - 2300MHz and/or Band 8 - 900MHz. TPG supports Carrier Aggregation which will result in improved network speeds

When customers are not within a TPG coverage area or their smartphone/ device is not 4G-ready (with LTE 2300MHz/900MHz support), the TPG mobile service cannot be used.

When inside the coverage areas, actual speeds vary due to factors such as location, distance from the base station, local terrain, user numbers, hardware & software configuration and download source/upload destination.

Currently, TPG has limited coverage in tunnels but improvements are ongoing. For the latest coverage updates, click here

Our TPG SIM only Mobile plan allows you to use your existing mobile phone on our mobile network. To get started, simply sign up online and then we will send you a confirmation email with instructions on how to pick up your TPG SIM card.

Unlike most providers, we don’t lock you into 12 or 24-month plans. Our plan has no lock-in contract which gives you more flexibility.

4. Are international calls and SMS supported for the TPG 50GB SIM Only Mobile Plan?

You can enjoy incoming international calls and SMS for free. Outgoing international calls are available from $0.01 per 30 seconds, while outgoing international SMSs are available at $0.10 per SMS. Please refer to our International Call Rates and International SMS Rates for details.

5. Can I port-in my existing Postpaid mobile number to TPG?

Yes! You can sign up for our '50GB SIM Only Plan' and port-in your existing Postpaid mobile number to TPG. Please ensure that your personal details which you register with TPG match those of your previous provider in order to port-in successfully. For more information on how to port your mobile number to TPG, click here.

6. What are the eligibility requirements for the Plan?

For regulatory purposes, we will ask you to upload a proof of identification. You will need to bring the original ID which was uploaded during registration when you pick up the SIM card from our pick up location. We cannot accept ID documents in photocopy and digital formats.

Type

ID Type

Validity

SG Citizen / PR

NRIC

N/A

11B

N/A

NRIC Replacement Slip + a Photo ID

N/A

Singapore Passport

N/A

New SG Citizen / PR

NRIC Collection Slip + a Photo ID

N/A

Foreign Workers

Work Permit

Not less than six months

Employment Pass

Not less than six months

Personalised Employment Pass

Not less than six months

Diplomatic Pass

Not less than six months

S Pass

Not less than six months

Foreign Visitors

Long Term Visit Pass

Not less than six months

Dependent Pass

Not less than six months

Foreign Students

Student Pass

Not less than six months

7. Can someone else pick up the SIM card on my behalf?

Yes, you can authorise a proxy to pick up your SIM card on your behalf. Please complete and sign this authorisation form. Your proxy must bring this form together with their original NRIC and your original NRIC when picking up the SIM card.

8. How do I activate my SIM Card?

Your TPG SIM card will be activated automatically when you pick it up from one of our pick up locations.

9. How am I billed for my mobile service?

Recurring charges will be billed 4 days before the end of the 30 days cycle. You can view your monthly invoice in My Account. Payment options are Visa or Mastercard only. If there is no valid credit or debit card stored in My Account, your service will be suspended.

10. Can I use the service for anything else other than what’s included in the plan?

You can only use the service for usage types that are included as part of the plan. Any other usage types such as MMS are not supported. If you wish to go beyond your plan’s inclusion such as excess data, calls and SMS, you can access and top up your TPG Account Balance by logging in to My Account. Charges of extra minutes and SMS that will be deducted from the TPG Account Balance are as follows:

Local data above 50GB included in the plan at $1 per GB.

Calls to local fixed lines above the 300 minutes included in plan at $0.02 per minute and billed at 30 seconds increments.

SMS to local mobiles above the 30 SMS included in plan at $0.05 per SMS

The rates listed above are subjected to changes. Top-ups are not refundable.

11. Is there any throttling of speeds to the TPG 50GB SIM Only Plan?

There is no throttling of speeds for the TPG 50GB SIM Only Plan. If you exhaust the 50GB of included data before the 30 days have ended, you can top up your TPG Account Balance on My Account to continue using data at excess data charges of $1 per GB.

You can enjoy free 1GB of high speed data roaming in the following countries: India, Indonesia, Japan, Malaysia, Philippines and Thailand. Excess roaming beyond the first 1GB will be charged at $3 per GB for these countries. For more info on TPG roaming services, click here.

14. I lost my phone and/or my SIM card

If you lose your phone or your SIM card, please let us know as soon as possible via email at support@tpgmobile.sg. We'll confirm your replacement SIM Card order, then you can pick up your replacement SIM card from our distribution centre at Orchard Central. A $5 SIM replacement fee will be charged.

15. I am still on the service trial plan and the plan has not expired. Will the free trial period still be fulfilled?

Yes, we will fulfil the free trial period that you are currently in. We will send you an email 1 month before your plan expiry date to respond to us if you are interested in migrating to the TPG 50GB SIM Only Plan.

16. What happens if my free service trial plan has already expired?

For customers whose service trial plan have already expired, we have sent an email to you with instructions on how to renew the plan with us.