We rented the apartment 7 Grodzka in Crakow from 23 to 26 October 2015. We were a family of 10 people.
We experienced a burglary in the night from Saturday to Sunday while we were sleeping in the apartment.
Stolen items: Cameras, credit cards, cell phones, identification documents, house keys and other sentimental items, all those items were in the living room.
Police: We were sent from one Police station (Rynek place) to another one on the other side of the city (Kazimierz) with an appointment scheduled at 11:30am. Endless formalities with the police who was extremely slow and not helpful. We were also assisted by an interpreter of the Ministry of Justice who had no more consideration. We had another appointment at the French Consulate at 12:30pm to get ID passes to be able to leave the country. We had to postpone this appointment several times because of the slowness of the police in filling our complaint. Taxi rides to the 4 corners of the city. A lot of tress because one of us had to catch his plane in the afternoon and waited for the police paperwork.
At the end a great financial loss as our insurance doesn’t cover all stolen item without speaking of long and difficult formalities waiting for us in France.
The rental agency (old City apartments): our contact was supposed to be Martin. Actually there was no Martin in the agency. When we called them about the burglary they sent us someone to change the lock of the apartment but never asked if anything was stolen or offered any assistance. Some of us had to wait few hours before the lock was changed.
The mystery question: how they managed to get into the apartment with a door closed and burglary traces? All doors were closed (street and apartment).
Information on the apartment: 4 room’s apartment and not 5 as stated in the ad, with independent and charmless bedrooms, 1 large dormitory with a glass partition in the middle but counted as two bedrooms. 1 living room with no window and no charm.
2 Bathrooms with toilet and one without an inside lock (not very practical for 10 people).
The dormitory located on the street side, just across a nightclub (extremely loud).
Quality exchanges with "owner": before the reservation we receive answers very quickly and once the apartment was booked it was difficult to organize our arrival (exact address, appointment to collect keys...).
Overall it was a wasted trip for all of us.