When the C1760nfw/nf/nfw, H625CDW, H825CDW and the S2825CDN Dell Laser Printers are receiving an error 009-654 / 093-919 / 093-920 / 093-921 / 093-922: YMCK Toner Low Density, this may be due to the altitude affecting the toner density inside of the printer during calibration and operation.

As these printers ship with the altitude default set at 0 meters, this amount needs to be adjusted for units at higher altitudes.

This setting can be adjusted from the EWS of the printer or from the operator panel (Figure 1).Figure 1: EWS Screen

Perform the following steps to change the altitude settings using the operating panel:

Press the Information button.

Touch the Tools tab.

Select the Admin Settings option.

Select the Maintenance option.

Select the Adjust Altitude option, and change the setting as desired.

After changing this setting, restarting the printer should cause the printer to calibrate and clear the error.

Update the Firmware for Your Printer:

When after adjusting the altitude setting and restarting the printer, the error continues, update the firmware on your printer

When the error persists, you can also use the Clean Developer setting in either the printer Control Panel or from the printer EWS (Figure 2). This setting is available for the Dell C1760nfw/nf/nfw, H625CDW, H825CDW and the S2825CDN Laser Printers.

Figure 2: Clean Developer setting

The Clean Developer setting is intended for the following purposes:

To rotate the developer motor and stir the toner in the toner cartridge

To use up a toner cartridge when you need to replace it before the end of its life

To stir the toner in a new toner cartridge

More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.

It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.