Breadcrumbs

Blackberry

1. Description of Service

MassIT provides a centrally managed enterprise Blackberry service. and has combined this service into our Unified Communications core. The current Blackberry service uses the all-in-one mobile Blackberry device that MassMail users can wirelessly access their MassMail mailbox through a forward mechanism to send and receive email. This service includes:

Access to Regular Exchange Email

Access to Email contacts

Access to Email attachments

Message Delivery

Email Reconciliation

Email Calendaring

Service to be Retired:

Please note that MassIT will continue to offer Blackberry service only through FY15 and Unified Communication Blackberry Enterprise Server (BES) services will end after June 30th, 2015. Agencies currently using older Blackberry devices should either upgrade to the newer Blackberry devices and utilize Exchange Active Sync or switch to another SmartPhone supported by Exchange Active Sync (iOS, Android, Windows Mobile). New SmartPhones may be acquired off of the State Blanket Contract (ITC 46). When moving to Exchange Active Sync, users must complete the Wireless Device Agreement, which can be found at MassIT's Cyber Security Page and see link under Publications called "Wireless Device Agreement". In FY16, if a customer has not upgraded their Blackberry device and moved to Exchange Active Sync and continues using their older Blackberry device, users will incur additional chargeback costs for MassIT to continue Blackberry support of a retired service.

New Mobile Device Management Service to be Available September 1, 2015

In the 2nd quarter of FY16, MassIT will be enrolling all users utilizing Exchange Active Sync to our new Mobile Device Management (MDM) service. Prior to initiating this enrollment, MassIT will outreach to all users with additional information about this service.

2. Service Targets and Metrics

Targets

Service Requirement

Description

Service Availability

Service availability hours are 24x7excluding planned maintenance and unplanned outages. There is a 2 hour window each month (Thursday, Friday-second week of the month) in which MassIT will perform planned systems maintenance.

4. Service Requests

As a MassMail user, this service is to activate a Blackberry device and is available to all MassMail customers.

3 Days

*For new service requests only. To manage existing requests, please log into COMiT.

5. Customer Responsibilities

The customer procures the blackberry device, voice and data plan and user licenses. Other customer responsibilities are to activate the data plan with the carrier, and device activation and configuration.

Customers are also reminded that access to the Internet using your Blackberry device is through the Internet browser. Internet access through the Blackberry browser is not supported (this has been disabled at the enterprise level). All Blackberry devices must be configured to use the Internet browser as a default browser. For instructions on how to complete this please see 3.3 Default browser instructions.

For your convenience, you may view a detailed list of customer responsibilities .

6. Chargeback Rate Information

For more information on Chargeback, including an overview of the program as well as current and previous fiscal year rates, please visit our Chargeback Services webpage.

Updated September 03, 2015Reviewed September 03, 2015Published August 14, 2009Created April 2, 2009: Information provided by the Business Services Team