The AhIAlreadyKnowWhatItIs app

On the train, at the supermarket, in your sofa… With ING Smart Banking, the mobile banking app from ING, you can check your balance, pay your bills and manage your accounts securely, wherever and whenever it suits you. Giving you the time, and peace of mind, to enjoy life to the full!

Do all this and more with our app

Check your balance

Consult the balance of any of your accounts in a shop, in the checkout queue, or in the bath.

Transfer money

Transfer funds easily and securely to any account in Europe, while waiting for a friend, a train or your salary payment.

Search your transaction history

Find details of that past payment without having to rummage through endless boxes of account statements!

Pay your Zoomit bills

Viewing and paying your invoices via Zoomit already saves you time. Now you can do it on the move, too!

Track your investments

Check stock indices, compare share prices and follow the evolution of your portfolio at breakfast, at a meeting or at 30,000 feet.

Make an appointment

Check our branch employees' availability, even in the middle of the night or on weekends.

Get your card reader ready

Get started

Open the app and follow the instructions. Or watch our demo video on how to install the app.

See for yourself how easy it is

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Watch the video and discover how easy it is to download, install and start using our mobile banking app.

Discover more

Online security

Keeping your details safe

Why our app is as secure as your bank card

Home'Bank

Your key to e-banking

It all starts with your Home'Bank access

Frequently asked questions

Is the app secure?

Our banking apps are protected by the same, extremely secure technology used in our online services, Home'Bank and Business'Bank. You create a profile using your bank card, card reader and Home'Bank or Business'Bank password. A secret 6 digit code or your fingerprint (as of iPhone 5S and iOS 8 and Android devices with Google Imprint technology) is the final step in making your account extra secure. Check out our tips for safe banking on smartphone and tablet.

What should I do if my mobile device is lost or stolen?

Delete your profile immediately via Home'Bank and/or Business'Bank. You can also call our help desk on +32 2 464 60 04 or go to an ING branch for assistance. One of our employees will be happy to help you delete your profile.

What happens if I forget my profile code?

If you have forgotten your profile code, you will need to delete your profile for security reasons and create a new one. After 5 failed login attempts, your profile will be automatically blocked and you will need to create a new one in any case.

How do I create a mobile banking profile?

Once you've installed the app on your device, you will need to create your profile using your ING Card Reader and your bank card. Follow the instructions on screen or watch our demo video on how to create your profile and choose your 6-digit profile code. You will then be ready to log in to the app and enjoy all the benefits of mobile banking!

What if I don't have a card reader?

You will need your ING bank card and card reader in order to create your profile and start using the app. If you don't have one yet, you can order an ING Card Reader online now. You can order up to 2 free card readers per year.

App Store, iPhone, iPad, iOS and Touch ID are registered trademarks of Apple Inc. Android and Google Play are registered trademarks of Google Inc. The Home'Bank, Business'Bank and ING Smart Banking services are available free of charge (save the charges of your telecom operator) for all holders of a Home'Bank, Business'Bank and ING Smart Banking subscription (subject to acceptance by ING and to mutual agreement). The terms and conditions of the Home'Bank, Business'Bank and ING Smart Banking services (general terms and conditions of the Home'Bank, Business'Bank and ING Smart Banking services as well as the General Regulations of ING, ING's rates for transactions and any other additional information) are available at www.ing.be, at your ING branch or by calling 02 464 60 04.