Enhancing the patient and staff experience

Philips Ambient Experience is an approach to clinical environment design aimed at improving the patient and staff experience. Implemented in over 1000 sites around the world, it is based on years of design research and collaboration, incorporating dynamic lighting, projection and sound providing positive distractions for patients as well as recommendations for effective staff workflow, storage and organizational considerations within the facility. The portfolio of solutions contributes to a positive, engaging environment to benefit quality of care.

From single room to complete department, each Ambient Experience space is customized to meet specific customer needs. Clinical, physical, demographic, and budgetary considerations help structure a unique and differentiating solution. Innovative application of technologies provides a pleasant experience for patients and health professionals alike.

Value is reflected in strong patient loyalty, positive word of mouth, and increased professional referrals as well as improved workflow and increased operational effectiveness.

Ambient Experience designs support radiology, cardiology, oncology, emergency departments, pediatric services and a host of other areas, resulting in an improved patient and staff experience, and smooth operational and clinical processes.

Close coordination between contractors, hospital staff and Philips is critical to success. Ambient Experience design experts work side by side with your team, from site survey through planning, to construction and operation – all to create a unique interventional environment.

Custom solutions for your room or department

For patients who are scheduled to undergo an exam, the anticipation of a diagnosis can be intensely stressful. Diagnostic imaging procedures involving the uptake of radiological agents can be carried out in the Ambient Experience uptake room, designed to help patients achieve a sustained sense of calm during the course of the procedure and to facilitate excellent clinical conditions and staff workflow.

Continuity of the experience carries into the examination room where patients have the opportunity to actively participate in the healing process. By providing a sense of control, their experience becomes interactive and less intimidating.

Patient perspective from Disney Cancer Center, California

Transforming the PET/CT experience at Sparks Medical Center

Uptake room: Sustaining a sense of calm to ease the oncology patient experience during the lengthy uptake procedure

Custom solutions for your room or department

Tempering the stress of a medical emergency enhances the overall quality and efficiency of care. A transformation in healthcare transformational in both vision and function.Leveraging our expertise in healthcare technology and consumer design, we can, for example, conduct a careful assessment of your emergency department processes, followed by recommendations for adjustments to your clinical workflow and modifications to the surrounding environment.

Philips can help you see your Emergency Department through the eyes of your patients, looking beyond the walls, the beds, and the medical equipment to the tenor of the space itself.

How we enable the transformation process

Enhanced design

Through ‘enhanced design’, we evaluate the clinical environment from a holistic perspective. By defining the needs, hopes, anxieties and concerns from the various stakeholders (patients, clinicians and family members) we learn to improve their environment. We employ proven methodologies to assess the current situation, pinpoint areas we can positively influence and then offer recommendations for implementation. Insights are prioritized and translated into design drivers to create and build clinically and emotionally meaningful environments.

Experience Flow Mapping

Our unique approach of Experience Flow Mapping is a structured methodology to provide an insights-based view of the patient journey and clinical processes and to graphically demonstrate areas of concern and opportunities for improvement. We map-out all of the data points and insights gained to document the patient journey and align it with the clinical workflows, technology utilized, and sources of data to visually summarize the most impactful opportunities for improvement.

Patient-friendly themes

Ambient Experience creates patient-friendly environments by integrating architecture, design and enabling technologies. This innovative, people focused solution enables patients to select room themes with audio, allowing them to personalize the environment and surround themselves in a relaxing, calming atmosphere. The themes are an important feature of Ambient Experience that help patients to feel engaged and will provide them positive distraction and a feeling of control.

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*Results from case studies are not predictive of results in other cases. Results in other cases may vary.

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