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Our team is committed to providing military service members and
their families with an enjoyable experience during their stay. We
pride ourselves on providing efficient, quality, responsive
services to our residents. Community offices are staffed with
property management and maintenance professionals that understand
the needs of military families and are eager to support you. If you
feel at any time that your expectations are not being met, we want
to know about it so we have the opportunity to make things
right.

We provide several different
avenues for residents to provide feedback, including anonymous
options, or to request assistance including:Click
Hereto
contact our professional onsite property management &
maintenance teams Click
Hereto
view a copy of our dispute resolution process as well as key points
of contact available to assist you with your concerns.
Click Hereto
complete a General Feedback Survey - Our promise
to you is that the service you receive each day is consistent and
meets your expectations every time. We want to know when one of our
team members meets or exceeds your expectations and when we don’t.
We have contracted with a third party research company, SatisFacts
Research, to utilize their Insite™ resident survey program.
Your Insite™ allows us to improve services and to recognize
our staff for providing great service. This survey can be
completed anonymously or you can include contact information if you
desire follow-up on unresolved issues. Please take a minute
or two to share your thoughts with us.

If you do not feel your concerns are being effectively addressed
through the avenues outlined above, please contact the
WinnResidential MHS Residents First Hotline at
(617) 239-4596 or military@winnco.com.