Job Summary

Job Description

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Hotel Overview:

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Summary of Responsibilities:Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Demonstrates Fairmont Service Promise Standards and Fairmont Values in all interactions with both guests and colleagues.

Answers all calls to the hotel, external, and from within the hotel, internal

Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information

Working knowledge of Opera Property Management System, and Micros is an asset

Must have a strong focus on guest service/satisfaction, and exceeding expectations

Positive attitude, service-oriented, team player and self-motivating

Must be resourceful when handling requests for information

Excellent English communication skills both verbal and written

Ability to multitask, prioritize and work under pressure

Post-secondary diploma or currently enrolled in Hospitality Program is an asset

Fluency in a second language an asset

Concierge knowledge of Winnipeg is an asset

Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift

Occasional standing, kneeling, pushing, pulling, lifting

Visa Requirements:

To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!