Delivery

Delivery Information

The delivery charge is automatically calculated and varies according to the products that you order. The delivery charge will be shown at the 'Checkout' stage before you accept the order.

You can change the delivery address by calling 1300 185 185 between 7.30am and 5pm Monday to Friday, and 8am to 5pm on Saturday (CST).

No. A street address is needed for your order to be delivered.

Depending on your location and what items you've ordered, your order may be available for Click & Collect. Alternatively, to place your order over the phone call 1300 185 185 between 7.30am and 5pm Monday to Friday, 8am to 5pm Saturday or 9am to 5pm Sunday and public holidays (CST).

Many of the goods that you can obtain from Stratco are large and may not easily be able to be taken through the check out to your vehicle.

To assist you safely transport these goods to your premises Stratco provide you with a number of options:

Stratco can arrange for the goods to be delivered to your premises. This will typically incur a delivery charge which will depend upon a number of factors including the delivery address and the goods that are to be delivered.

You can choose to collect the goods yourself, providing your vehicle is adequate for the task. If you want to pursue this option then the Stratco sales team will be able help confirm if your vehicle is suitable for the goods you want to collect. Note: Courtesy trailers are available at some of our locations

You can arrange for a courier to collect and deliver the goods, at your expense, to your premises

If you have chosen to have your goods delivered to your nominated address the following will generally apply:

Timing:

Deliveries will be made on an agreed day, but not an agreed time

Deliveries may be made late in the afternoon and therefore it is recommended that you plan to start your project on the day following the delivery

Should there be an issue that prevents your goods from being delivered on the agreed day, Stratco will endeavour to contact you to advise you of the revised delivery arrangements

Should you need to change the delivery date you will need to contact the store or office from which the goods were purchased at least 2 working days prior to the delivery date to determine if this change can be made.

Placement:

The driver will always endeavour to carry out any specific delivery instructions provided and will place the materials where they believe is most appropriate. However, the placement of the goods being delivered will be at the discretion of the delivery personnel and will take into account:

Site access

Load size

Product weight and dimensions

Delivery vehicle capabilities

Safety of the driver and members of the public

In general this will restrict all deliveries to the front of the property, inside the front boundary, or as near as possible to the front boundary if access to the property is not possible.

Many of the vehicles used to deliver Stratco’s products weigh in excess of 8 Tonnes and as such will exceed the design capacity of typical household driveways, footpaths and pavers and will almost certainly damage grassed areas. Therefore in most instances Stratco’s delivery vehicles will not be able to enter your premises.

Arrival:

The driver will, if possible, announce when the delivery is being effected. If the site is unattended at the time of delivery the time will be noted on the delivery paperwork.

Unloading:

The delivery drivers are trained in the correct handling and delivery of our products so that they minimise the potential of injury to themselves and damage to the products. Unfortunately they will not be able to accept assistance from others on the site as it may result in injury and or product damage. Therefore, we ask that you refrain from assisting the driver and observe from a safe distance. We particularly ask that young children and pets be kept well clear of the delivery vehicle during this process.

Multiple Deliveries:

In some instances you may receive more than one delivery as some products may originate from different premises.

Issues:

In the unlikely event that product is missing or has been damaged during delivery please notify the store or office from which the product was purchased. To assist with rapid resolution of this issue please have all paper work relating to the order and delivery available for reference during the discussion.

Customer Pickup Information

If you will be collecting your goods from Stratco’s premises then there are some key points that you will need to be aware of:When you arrive at the customer pick up area please park your vehicle in the designated pick up locations or follow the directions of the Stratco team members. The Stratco team members have been specifically trained in the handling and loading of Stratco’s products and as such are the best people to load your vehicle.

In order to ensure that your vehicle is loaded correctly and that you can safely transport your load, our team have been instructed to:

Not load a vehicle that is considered to be un-roadworthy

Not place a load on a vehicle if doing so will result in a breach of the road transport regulations

Not load a vehicle if the behaviour of the driver indicates that the driver may be affected by drugs or alcohol

Place the load on the vehicle as directed by the customer, providing the aforementioned criteria are satisfied

In the event that your goods are unable to be loaded onto your vehicle Stratco can arrange for the goods to be delivered or you may elect to return with a different vehicle that is suitable to transport your goods. We appreciate your understanding should this situation occur.

While you are collecting your goods there are some key safety requirements that are to be observed:

Beware of forklifts and follow the directions of the Stratco team members at all times

Children must be supervised at all times and when possible and practical should remain in the vehicle during the loading process

Abide by the vehicle loading traffic management plans that apply to the location where you are collecting your goods (A typical plan is provided below)

Smoking is not permitted in the customer pick up area

Do no leave the customer pick up area whilst your vehicle is being loaded

Do not handle the products, particularly sheet metal products, the loading of your vehicle will be undertaken by Stratco team members

You will be responsible for securing your load and will need to provide appropriate load restraining devices

Traffic management zone:

The exclusion zones apply for all customer pick up vehicles (cars, utilities, vans, trucks). The location of the designated safety zone may change due to specific site conditions. Stratco team members will advise you when this occurs.

Legal load projection limits:

The following diagrams have been provided to assist with determining what types of loads your vehicle is able to transport. All dimensions are from fixed vehicle panels, not including mirrors.

Car

Utility

Truck

Trailer

Delivery Procedures

The following notes have been prepared to assist your understanding of our delivery procedures. In doing so it will allow a 'partnership' approach in getting your materials and products delivered to site, on time and in good condition.

Specific delivery times cannot be arranged but deliveries will be made on an agreed day unless you are advised otherwise. As deliveries may be made late in the afternoon it is recommended that you plan to start your project on the day following the delivery. We do not offer 'Cash on Delivery' facilities and all orders must be paid for before delivery.

Delivery of Hardware Products

Delivery of Hardware items from the Stratco Online store will be despatched via Direct Freight Express.

Direct Freight Express will only deliver to the front of a property, they will not enter a house or unpack product.

Specified times cannot be given for delivery, only the delivery date can be given.

Signatures are required for received products.

Specifying delivery to a work address may ensure products are received sooner if there will be nobody to sign for goods at a residential address.

In the event there is no one at the receiver's property at the time of delivery, the driver will leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact with Direct Freight Express to arrange another mutually convenient delivery date.

Goods may be left but only if written instructions are provided at the time the order is placed, for example; 'if not at home, leave behind the side gate'.

Goods will be packaged as per the pictures below:

Stratco Manufactured Product Delivery Zones

Stratco manufactured products, which include products listed under the ‘Home Improvement’ and ‘Building and Construction’ menu, are delivered via Stratco’s own distribution network. Those delivery zones are displayed below. Please note that not all delivery zones are serviced every day. Please confirm the designated delivery days for your zone at the time of order placement.

‘Hardware’ products are covered by a different delivery network. Hardware product delivery availability will be indicated when browsing products under the ‘Hardware’ menu.

Delivery Schedule

Area 1

Sydney Metro

Daily

Area 2

Central Coast

Daily

Area 3

The Blue Mountains

Tuesdays, Thursdays

Area 4

Newcastle and Hunter Valley

Daily

Hunter Valley to Muswellbrook

Tuesdays, Thursdays

Mid Coast to Taree

Wednesdays

Area 5

Mid South Coast

Daily

Area 6

Southern Highlands

Daily

Area 7

South Coast

Tuesdays, Fridays

Area 8

ACT, Queanbeyan

Daily

Area 9

Goulburn

Mondays, Wednesdays, Fridays

Area 10

Crookwell

Wednesdays

(Areas 8, 9 and 10 are not shown on the map)

Boundary Points

AREA 1Bound by the Hawkesbury River in the north, the Nepean River in the west (including Great Western Highway to Katoomba) and by a line drawn to join The Oaks to Helensburg in the south.

AREA 2Bound by Budgewoi in the north, and then by a line drawn to join Dooralong to Peats Ridge in the west, and the Hawkesbury River in the south.

AREA 3Towns along the Great Western Highway from Katoomba to Lithgow.

AREA 4Bound by the Hunter River in the north to Nelson Bay, Maitland, Braxton, Cessnock and south to Budgewoi.

AREA 5Bound by Helensburg in the north and ciries and townships along the Pacific Highway south to South Nowra.

AREA 6Hume Highway from Picton south to Buxton, Bargo, Mittagong, Bowral, Mossvale and Bundanoon.

AREA 7Bound by South Nowra in the north and cities and townshipd along the Pacific Highway south to St. Georges Basin.

AREA 8ACT - Bound by Bonner in the north, Duffy in the west, Jerraboberra in the east and Banks in the south. Queanbeyan - An area within 5km radius of central Queanbeyan.

AREA 9An area within 20km radius of central Goulburn and townships along the Federal/Hume Highway south of Goulburn.

AREA 10An area within 20km radius of central Crookwell and townships along Crookwell Road between Goulburn and Crookwell.

Delivery Schedule

Area 1

Daily

Area 2

Daily

Boundary Points

AREA 1North of Coolinga Shopping Centre.

AREA 2South of Coolinga Shopping Centre as far as Arnhem Highway.

AREA 3South of Arnhem Highway.

Delivery Schedule

Areas:

1, 2, 4, 6, 8

Daily

Area 3

Hinterland

Tuesdays, Thursdays

Area 5

Noosa to Gympie

Mondays, Thursdays

Area 7

Northern Rivers Hinterland

Mondays, Thursdays

Area 9

West of Toowoomba

Wednesdays, Fridays

Area 10

Toowoomba to Warwick

Tuesdays, Thursdays

NOTE: Weekly run south from Warick to Tenterfield is also available.

Boundary Points

AREA 1Bound by Yatala in the south, Caboolture River in the north and Ipswich in the west.

AREA 2Bound by Yatala in the north, Tweed River in the south and Canungra to the west.

AREA 3Bound by Peak Crossing in the north, Rathdowney and Springbrook in the south, Yangan and Fordsdale in the west.

AREA 4Bound by Caboolture River, Kenilworth in the west and Tewantin in the north.

AREA 5Bound by Tewantin in the south and Kenilworth in the west and Gympie in the north.

AREA 6Bound by the Tweed River in the north, Murwillumbah in the west and Lismore and Ballina in the south.

AREA 7Bound by Murwillumbah in the east and Lismore and Casino in the south, Kyogle in the west and Rathdowney in the north.

AREA 8Bound by Ipswich in the east, Peak Crossing in the south, Caboonbah and Haden in the north, and MtTyson in the west.

AREA 9Mt Tyson in the south and Cecil Plains and Dalby in the west, Oakey and Moola in the east.

AREA 10Cecil Plains and Millmerran in the west, Stanthorpe in the south, Yangan to Fordsdale in the east.

Delivery Schedule

Area 1

Metropolitan

Daily

Area 2

Northern

Tuesdays, Thursdays

Area 3

Adelaide Hills

Daily

Area 4

Victor Harbor

Daily

Area 5

Murray Bridge

Tuesdays, Thursdays

Area 6

Fleuieu

Mondays

Area 7

Langhorne Creek

Mondays

Area 8

Riverland

Tuesdays, Thursdays

Area 9

Copper Triangle

Wednesdays, Fridays

Area 10

Port Lincoln

Mondays, Tuesdays

Boundary Points

AREA 1Bound by Two Wells and Port Gawler in the north and from there by a line drawn to connect Willaston, Tea Tree Gully, Clarendon, Willunga and Sellicks Beach.

AREA 2Bound by the Gawler River in the south and from there by a line drawn to connect Mallala, Pinery, Owen, Alma, Tarlee, Kapunda, Angaston, Eden Valley, Mount Pleasant, Kersbrook and Tea Tree Gully.

AREA 3Bound by a line drawn to connect Tea Tree Gully, Kersbrook, Mount Pleasant, Harrogate, Callington, Strathalbyn, Kangarilla and Clarendon.

AREA 4Bound by a line drawn to connect Victor Harbor, Willunga, Clarendon and Strathalbyn to Goolwa, via the Strathalbyn to Goolwa Road.

AREA 5Bound by a line drawn to connect Strathalbyn, Callington, Mount Pleasant, Palmer, Mannum and following the River Murray south through Murray Bridge, Tailem Bend and Wellington.

AREA 6Bound by Myponga, Yankalilla, Normanville and Carrickalinga.

AREA 7Bound by a line to connect Goolwa, Currency Creek, Strathalbyn, Langhorne Creek, Lake Plains, Milang, Clayton and Finniss.

AREA 8Bound by the Sturt Highway connecting Nuriootpa, Blanchetown and Barmera in the south and from there the road connecting Berri, Loxton, Renmark, Monash, Cadell, Morgan, and Kapunda in the north.

AREA 9Bounded by the coast from Middle Beach up to Port Wakefield along the Copper Highway through Kulpara, Paskeville, Thrington to Kadina. Down the Moonta Kadina Road to Moonta across to Port Hughes then up the coast taking in Moonta Bay, Warbuto, Wallaroo, North Beach and back to Kadina and the Copper Highway back to Port Wakefield. Includes the area by line to Balaklava, Mallala and Two Wells.

AREA 10Bound by the Lincoln Highway in the east connecting Tumby Bay and Port Lincoln, along the coast in the south to Coffin Bay in the west, north via the Tod Highway to Cummins and returning to Tumby Bay along Bratten Way.

Delivery Schedule

Area 1

Mount Gambier Metro

Daily

Area 2

Millicent to Naracoorte

Tuesdays

Area 3

Robe to Kingston

Thursdays

Area 4

Bordertown

Tuesdays

Area 5

Hamilton to Portland

Mondays

Boundary Points

AREA 1Bound by a line from the coast south of Millicent to approximately 15kms across the South Australian and Victorian Border in the north and from there by a line drawn directly south to the coast.

AREA 2Bound by a line drawn from Lochaber Lane to approximately 15kms across the South Australian and Victorian Border in the north, and from there directly south as low as Millicent, then in a direct line to the western coastline, and as far west as Lucindale.

AREA 3Bound by the coast to Robe, Cape Jaffa and Kingston, east to Woolumbool, Lucindale and from there by a line south west to the coast.

AREA 4Bound by Keith, Sherwood and Telopea Downs in the north, Kaniva in the east and from there the roads connecting Frances, Padthaway, Marcollat and Willalooka.

AREA 5Bound by the Glenelg Highway connecting Casterton, Coleraine, Hamilton, Tarrington in the north and south along the Henty Highway connecting Branxholme, Condah, Heywood and Portland, returning to Mount Gambier via the Princess Highway along the coast (Area 5 is only partially shown on map).

General Delivery Schedule

Aeras 1-4

Daily

Area 5

Thursdays

Area 6

Tuesdays

Areas 1-2

Mondays, Wednesdays

Areas 3-4

Tuesdays, Thursdays, Fridays

Area 5

Thurdays

Areas 5

Mondays

Garden Shed Delivery Schedule

Boundary Points

AREA 1Bound by the following suburbs and towns: Werribee, Wyndham Vale, Bacchus Marsh, Melton, Sunbury and Mickleham then via Donnybrook Road and Hume Freeway to Epping.

AREA 2Bound by the following suburbs and towns: Hume Freeway to Donnybrook Road, Whittlesea, St Andrews, Yara Glenn, Ringwood, Bulleen and Kew.