Kylie Cosmetics gets a 'Failing' grade from the Better Buiness Bureau

Kylie Jenner has had a fair few road bumps since launching her cosmetics line, from an onslaught of complaints about the quality of her lip kits, to delivery issues, and restocking problems. The girl hasn't had it easy. But whilst she's been called out many times, she often replies to criticism explaining that a new business takes time to grow and that she'll continue to improve and adapt her cosmetics line on hearing her fans feedback. But now it seems like that line isn't good enough anymore. The Better Business Bureau - a non-profit organisation in the US who review the favourability of retailer businesses - has given Kylie Cosmetics a 'failing' grade. Oh dear.

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According to the BBB they've received 134 complaints, the majority of which have been about delivery issues and problems with the product itself.

A statement on their website explains a little more about the reason behind that 'F' grade...

"In May of 2016 BBB contacted this company regarding a pattern of complaint allegations wherein complainants alleged that packages ordered were not delivered or only partially full when received. The company replied that because their product is shipped in highly recognisable packaging, they feel that packages are being vandalised or stolen. The company also indicated that they were taking steps to change their packaging so that it is less recognisable."

Kylie's lip kits were long shipped in their classic 'lip drip' packaging, however the branding was so recognisable, that the boxes were being targeted by thieves. The packaging has now been redesigned so that the signature 'drips' are only on the inside of the box. Hopefully this will help to prevent thieves, and people can receive their lip kit orders with a little less drama.

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