950 XL no LTE on AT&T?

Recommendations for someone who doesn't have another ATT LTE device? I'm pretty sure my little 635 is not nano SIM.

Posted via the Windows Central App for Android

Just find one, anywhere. Friend, co-worker, AT&T store, ghetto wireless store...wherever. It just has to go in and turn on and be seen. That's enough for AT&T's systems to turn everything on for that SIM.

I got a new SIM today as my old phone was a 920. Visual Voicemail doesn't work and neither does LTE. So I need to go back there, have them put the SIM into another phone (like a floor model perhaps) so the SIM then gets the right settings. Then I can put it BACK into my 950XL, with no other changes, the phone will turn on like normal and LTE and Visual Voicemail will just work then?

I feel there needs to be a WC article about this describing the process. If it's that "simple" then that's fine. Though AT&T should just provision the XL but such is life here...

I got a new SIM today as my old phone was a 920. Visual Voicemail doesn't work and neither does LTE. So I need to go back there, have them put the SIM into another phone (like a floor model perhaps) so the SIM then gets the right settings. Then I can put it BACK into my 950XL, with no other changes, the phone will turn on like normal and LTE and Visual Voicemail will just work then?

I feel there needs to be a WC article about this describing the process. If it's that "simple" then that's fine. Though AT&T should just provision the XL but such is life here...

This is exactly what I want to know for sure too as I am in the same boat. Coming from Verizon I don't have an AT&T branded phone nor do I know anyone off the top of my head either.

Just talked to an advanced tech over AT&T's chat system, explained to him the issue with having 4G only. He managed to re-provision my phone for AT&T and now LTE is working with no issue! Voicemail is working too, but it seems Visual Voicemail is not available in the 950 XL. Ah well, not a big deal as long as regular Voicemail is working.

Just talked to an advanced tech over AT&T's chat system, explained to him the issue with having 4G only. He managed to re-provision my phone for AT&T and now LTE is working with no issue! Voicemail is working too, but it seems Visual Voicemail is not available in the 950 XL. Ah well, not a big deal as long as regular Voicemail is working.

If you can find someone at AT&T to help you, yes. The problem is finding that person. There's no technical reason they can't provision you over the phone or chat; the reasons are all political and bureaucratic, plus a big dose of ignorance and "I just do what the script says".

That is likely the easiest way to do it from what I can tell if you want to do it quickly. I'm sure someone at the store can do the same thing, but they likely won't open until 6pm tomorrow or on Black Friday.

I've spoken to three different AT&T reps on the phone, none of them were able to reprovision my phone so that LTE would work (all three tried an OTA re-provision). One woman managed to make my dial-in voicemail work (before it would ask me for my mailbox number), but nothing else.

I could be wrong, but think of it like this. AT&T has a list of all IMEI numbers officially on their network with their own devices. They can provision those all day long. Your SIM cards are coming up with IMEI numbers from unofficial GSM phones so they or their system are having trouble getting the provision to work on your SIM the way it's active right then and there. If the SIM is active with a legit IMEI then it will work, and then you can move it to your unlocked device.

For example I've never had this issue because every time I've used an unlocked device I've been coming from an official AT&T device already.

I've spoken to three different AT&T reps on the phone, none of them were able to reprovision my phone so that LTE would work (all three tried an OTA re-provision). One woman managed to make my dial-in voicemail work (before it would ask me for my mailbox number), but nothing else.

Does anyone know specifically what to say or ask them to do?

When I talked through chat, I had two different reps try to re-provision my phone with no luck. After the second person failing to do so, she forwarded me to an advanced tech support agent to help out. He was the one who finally managed to re-provision my phone correctly.

So for those of us that are converting to AT&T from Vz, thus have no nano SIM to start with, and have a 950XL on hand, what must we do to activate a nano SIM via AT&T to enable LTE? Specifically those of us without a brother that has an iPhone 5 on AT&T network.

I had talked to AT&T last week and was under the impression that I walk into the store with my 950XL in hand, they give me a SIM and I pay them $55 a month and done ...

I mean, I show in our hands-on video AT&T LTE so it definitely works. Ironically I had no issues, although never got VVM to work on my Lumia 950.

I'm hard resetting 950 XL and restoring it with 950 backup cause I ain't setting up another Windows Phone this week. We'll see what happens, but LTE is definitely on there for AT&T.

There really needs to an article on Windows Central about the 950 XL and using it on AT&T. Listing out which feature will not work, such as visual voicemail, internet sharing, Wi-Fi calling, etc. Would really help clear up the confusion on the risks of using an unlocked phone. As it stands right now, there is no way I am buying one of these phones since it seems not much will work.

I stopped and got a SIM at AT&T to put in the second SIM slot. He provisioned it with the IME number from the 950XL

Got home and that SIM will only connect at 4G
The SIM in slot 1 is out of my 1520 and it an AT&T 1520. In the 950XL it connects at LTE
After reading this thread, I took the SIM out of my ATT 640 and cut it down to fit SIM2 in the 950XL
It too connects at LTE

Put the 4G SIM (new one from today) in the 640, and get 4G

So, I am convinced you can NOT get LTE if AT&T provisions the SIM with IME numbers from the 950XL

Having said that, I am betting that AT&T and Microsoft WILL work this out shortly. They BOTH have a vested interest in this specific case.

But I won't wait. I'll simply go to AT&T store and have them provision a new SIM for the 640 using that IME number and I will have 3 LTE SIMs. 2 for the 950XL, one for the 640

If you are wondering why I have 2 SIMs in the 950XL, my employer provided SIM is a 5 GIG data plan, and my home Family plan is 40 GIG rollover.

So, now with this AMAZING phone I get to switch back and forth, have both texting accounts on one phone, and HOTSPOT for my Surface Pro 4 with either the 950XL or throwdown 640.

Oh, and this phone does everything my beloved 1520 does better. It might not be as sexy, but it is a powerhouse

I stopped and got a SIM at AT&T to put in the second SIM slot. He provisioned it with the IME number from the 950XL

Got home and that SIM will only connect at 4G
The SIM in slot 1 is out of my 1520 and it an AT&T 1520. In the 950XL it connects at LTE
After reading this thread, I took the SIM out of my ATT 640 and cut it down to fit SIM2 in the 950XL
It too connects at LTE

Put the 4G SIM (new one from today) in the 640, and get 4G

So, I am convinced you can NOT get LTE if AT&T provisions the SIM with IME numbers from the 950XL

Having said that, I am betting that AT&T and Microsoft WILL work this out shortly. They BOTH have a vested interest in this specific case.

But I won't wait. I'll simply go to AT&T store and have them provision a new SIM for the 640 using that IME number and I will have 3 LTE SIMs. 2 for the 950XL, one for the 640

If you are wondering why I have 2 SIMs in the 950XL, my employer provided SIM is a 5 GIG data plan, and my home Family plan is 40 GIG rollover.

So, now with this AMAZING phone I get to switch back and forth, have both texting accounts on one phone, and HOTSPOT for my Surface Pro 4 with either the 950XL or throwdown 640.

Oh, and this phone does everything my beloved 1520 does better. It might not be as sexy, but it is a powerhouse

An advanced AT&T customer support rep managed to activate LTE on my 950XL with the 950XL's IMEI number.