Returns

Any items that arrive broken or faulty will be replaced or refunded and shipping costs will be covered

ExchangesIf you are unhappy with any of your purchases, you can return them for a store credit or exchange your item for a different size or product providing is it the same price as your original purchase. All associated shipping costs are the buyers responsibility. Send us an email at info@medicalrehab.com.au advising which item you would like to exchange and your alternative size/product. All shipping costs will be at the buyers expense. Shipping costs are non-refundable. Medical Rehab is not liable for any loss, damage or delay arising from, or in connection with, the transport and return of goods to Medical Rehab Pty Ltd It is recommended to ship goods using Australia Post or an equivalent secure postal service and ensure a tracking number is provided. If tracking is not purchased and a parcel being returned is delayed or lost, this is not the responsibility of Medical Rehab Pty Ltd and must be taken up directly with the chosen postal service provider.

Our policy lasts 10 days from receipt of goods. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange or store credit, the item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

ExchangeOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchanged item will be shipped within a certain amount of days.

Store CreditOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. If you are approved, then your store credit will be emailed to you within a certain amount of days.

RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@medicalrehab.com.au