Membership volunteer

We’re looking for a friendly and outgoing volunteer to assist our Membership Team, by helping them ensure our members and supporters receive the best service possible.

Ideally volunteers will be able to offer 6 hours per week on a Tuesday. The role will include instruction on our internal databases and systems so volunteers are asked, if possible, to volunteer for a minimum of three months.

Responsibilities:

Assisting the Membership Team with updating and maintaining CiviCRM and Engaging Networks databases

Data entry, maintaining and updating member information and records

Assisting with member communications including monthly mail outs and responding to emails and phone queries from members and supporters

Contacting members directly when required

Assisting with other tasks as and when they arise.

Skills

Good basic computer skills, with knowledge of Excel

Good organisational skills

A clear, friendly and confident telephone manner

A good standard of English, written and verbal

Attention to detail

An ability to work as part of a team

Ability to maintain LCC member and supporter confidentiality

Qualities

It helps to have a sense of humour, and to be flexible in your approach to work as this role can be quite varied. The ability to work with a range of people is helpful

Training

No formal training is given for this role; however full support will be given to help volunteers

Benefits

Join a team of friendly, like-minded people. An interest in cycling would be nice but is not essential!

Opportunity to learn new skills

Database training

Free lunch if volunteering (for a 6 hour day)

Travel expenses will be reimbursed for volunteers on their volunteering day (up to the value of a 1 day Travel card zones 1-6)

A current employment reference

If you're able to help, we would love to hear from you. Please email a brief CV outlining your skills and why you would like to volunteer for LCC to Matthew Dunton volunteer@lcc.org.uk