Delivery

We ship to the US (including Alaska, Hawaii and APO/FPO/DPO addresses), and to Canada, Australia, the European Union and many other countries throughout the world.

Destination

Ship From

Shipping Method

Shipping Fee

Period

US

Chinese Warehouse

EUB or China Post

Free Shipping

7 - 15 Days

DHL, EMS, or E-package

Depend on parcel weight, You will see the freight on checkout page. Free Shipping on orders $100+

3 - 7 Days

CA

Chinese Warehouse

EUB

Free Shipping

7 - 15 Days

DHL or EMS

Depend on parcel weight, You will see teh freight on checkout page. Free Shipping on orders $100+

3 - 7 Days

Other Countries

Chinese Warehouse

DHL or EMS

Depend on parcel weight, You will see teh freight on checkout page. Free Shipping on orders $100+

3 - 7 Days

Any delivery dates provided by PresidentialLady are estimates. We will send you an email when your order has shipped and you may review your order and shipping & handling information on your PresidentialLady account if you have registered. If you remember your order number, you could also track your order here.

For more shipping information, you could contact us by leaving a message. We will get back to you in 24 hours.

Return Policy

Return Process

If you're not 100% satisfied with the items you received, no worry. We accept returns within 30 days of receipt.

1. Please send an email to support@presidentiallady.com first and we will write back to you with return address in 24 hours.

Please tell us the details of your order in the email: your name, order number and your return reason.

2. Place the item(s) in the original packing.

3. Drop off you package at the local post office.

4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to the return conditions.

Return Conditions

1. Items received within 30 days.

2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

3. We do not accept returned items that are sent back by you directly without checking with us first.

4. If you need to return because of personal preference, you are responsible for return shipping charges.

Exchange

If the apparel has color, size or quality issue, a free replacement will apply.