ORDERING INFORMATION

Forms of Payment:
We accept MasterCard and Visa. Please note, your credit card will be charged as soon as your order is placed.

Sales Tax:
Barefoot Dreams does not collect sales tax except for orders that are shipped within the state of California. As our merchandise is shipped from Agoura Hills, California, we are required by law to collect sales tax based on the Ship To County Calfornia address. These rates vary according to California county tax codes.

Order Confirmation:
After placing your order, you will receive an e-mail confirmation within a few hours, containing your order number. You may also review your order information and history through your Barefoot Dreams online account.

Order Status & Tracking:
Our goal is to process all orders placed Monday-Thursday before 2 p.m. PST within 1-2 business days, and all orders placed Friday-Sunday within 2-3 business days.

When your order is processed by one of our fulfillment specialists, a tracking number will be assigned to your package and you will receive an email notification that your package has been shipped. The email will include the tracking number for reference. You may also locate your tracking number(s) and order history through your Barefoot Dreams online account.
For packages refused by the recipient at the time of delivery a 20% restocking fee will be incurred or the package re-shipped at the customer’s expense.

Canceling or Modifying an Order:
As soon as your order is submitted, it enters our fulfillment system and the processing of your order begins. Because of this, you will not be able to modify or cancel your order.

Credit Card Charges:
Your credit card is charged as soon as your order is placed. All refunds with be credited back to the original credit or debit card used to place the order. The credit card will be refunded within 14 days of receiving the item and processing the return. The time it appears on your statement depends on your individual financial institution. For instructions on how to return an item please visit our Return & Exchange Policy.

If you have any additional questions regarding our credit card and payment policy please email us at customercare@barefootdreams.com. Please allow 5 business days for a response.

Gift Wrapping: We apologize but we do not offer gift wrapping services at this time.

RETURNS & EXCHANGES:

Return & Exchange Policy for products purchased from www.barefootdreams.com:
At Barefoot Dreams, your satisfaction is of utmost importance to us. If you are not happy with your Barefoot Dreams purchase, we will gladly refund, exchange or replace it, if returned within 30 days of purchase. All returns and exchanges must be new and unused, unaltered, free from odor and dirt, and in its original item packaging with the company hang tags still attached. Personalized, monogrammed, or altered products will not be accepted for refund or exchange, and gift items may be exchanged only. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply. Shipping and handling charges are not refundable and return postage is your responsibility.

If you have any questions regarding our Return & Exchange Policy, or whether your purchase fits the requirements, please email us at customercare@barefootdreams.com. Please allow 5 business days for a response.

How do I return or exchange an item(s) that I purchased from www.barefootdreams.com?
In order to process a return or exchange, please (PRINT RETURN & EXCHANGE FORM) and fill it out entirely. Then enclose it in the box with the packing slip and item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color, or item.

Pack and seal your box securely, and ship via a traceable carrier such USPS, UPS or FedEx. Please remember that return postage is your responsibility, therefore packages must be returned prepaid. Please note that Barefoot Dreams® is not liable for any lost, stolen, or damaged packages.

How will I know when you have received my return/exchange?
We process all returns & exchanges within 7 business days of receiving the package. We will refund the cost of the item(s) and any applicable sales tax (sorry, no shipping costs will be refunded unless we sent the wrong item or the item was defective.) All refunds will be credited back to the credit or debit card that was used for the initial transaction (unless otherwise specified on the Return & Exchange Form) within 14 days of receiving the item and processing the return. The time it appears on your statement depends on the individual financial institution. In the event that an item(s) does not meet the Return & Exchange Policy requirements, the item(s) will be sent back to you and additional shipping charges will apply.

What if I did not purchase the item(s) from www.barefootdreams.com, how can I return or exchange it?
Please contact the retailer the item(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the item.

What should I do if I received a Barefoot Dreams® item(s) as a gift and don't know where it was purchased. How can I return or exchange it? We would be more than happy to assist you with this issue, please e-mail our customer care team at customercare@barefootdreams.com. Please allow 3 business days for response.Holiday Returns Policy:
We have a special return policy for items bought during the holidays. For items purchased from November 1st through December 25th of a given calendar year, the return/exchange date is extended out to January 31st of the following calendar year.

SHIPPING OPTIONS:

All orders are shipped via UPS
Shipping and handling charges are determined by the weight of your order and the shipping zip code zone. Charges are calculated before taxes.

Shipping Methods:
UPS Ground Standard Delivery to the continental United States is $5.95 (excluding Alaska, Hawaii and Puerto Rico)

Free Ground Shipping on orders of $175.00 or more to the continental United States. (excluding Alaska, Hawaii and Puerto Rico)

• Most orders arrive within 5-8 business days for in-stock items; please allow up to 2 additional days for rural zip codes.

• You may receive several shipments to complete the fulfillment of your order.

Express Delivery Methods are not available at this time. But check back again as we will be offering them in the future.

Please note, we currently do not offer International Shipping. Thank you.