Buy from Japan, easier than ever.

A proxy-buying service that puts customer service first.

We’ve been expecting you

You want to buy something from Japan, but you’ve run into trouble.You’re dealing with:

Japanese websites which you can't use.

Sellers who won’t ship overseas.

Japan-only forms of payment.

Companies which can’t answer pre-sales questions in English.

Time-sensitive sales and pre-orders which you need help with ASAP.

You need someone who can handle all this for you. Someone who can answer your questions. Someone who can purchase and pick-up your items. Someone who can ship your packages from Japan using the method of your choice. It’s time for White Rabbit Express.

It can be a pain to buy products from Japanese online stores.Here’s how we make it easy:

1

Tell us what to buy

Add your items for an instant quote.

2

Check Out

Sign-in to checkout. It’s so simple.

3

We buy your items

We’ll send email alerts as your order progresses.

4

We ship your package

Select a shipping method. Combine packages & save!

We treat everyone like a VIP

Industry-beating customer service you can depend on.

Get a Quote, Instantly

Add the items you want to buy for an instant quote. It’s so fast and simple.

Transparent Pricing

No deposit. No hidden fees. If we can’t buy your items you get a full refund.

Mobile-Friendly

Create order and ship packages on-the-go. We work great on smartphones and tablets.

More stuff we’re proud of

Personal assistance

Free consolidation

Free repacking

Live chat

Real-time order status

We handle pre-orders

Get a quote:

Tamara Lepianka, Chicago

White Rabbit Express is my hero.

I found a 100+ year old weaving supply shop in Kyoto, but no one there spoke English. I placed an order White Rabbit Express for weaving spools, and they contacted the shop on my behalf. Within a few days White Rabbit had purchased and received my items. This was an incredibly easy process, and was super fast. White Rabbit Express is my hero.

You may have seen us on

Japanese stuff we love, get inspired!

Our expert Japan curators at White Rabbit Express, Shaun, Colin and Max have gathered together some fantastic products for your inspiration. These are just a sample of what’s out there!

You can send packages by

Still have some questions?

We do the very best we can to make White Rabbit Express as easy to understand and use as possible. But the process of proxy-buying can be a little difficult to grasp. To help out, we’ve answered some of the most common questions asked by our customers.

How much are your service fees?

You can get an instant quote which includes our fees by adding something to your cart. Once an item is added you will get a full breakdown of the costs minus international shipping. No account required!

Can I buy pre-order items?

Yes, we can accept requests for pre-order items. You will pay for the item and our fees upfront, then international shipping once the item releases.

What shops can I buy from? Do you handle Yahoo Auctions?

We are able to purchase from almost any store. Including:

Auction sites (i.e. Yahoo Auctions, Rakuma)

Online stores

Mail-order (via fax, letter or phone)

In-store pick-up at physical shops or events

Marketplace sites (Mercari, Otamart, etc.)

Can I adjust the customs value of an order?

Yes, we can adjust the item value. But we cannot mark items as “Gift”. You can tell us what value you'd like us to declare on your behalf. Please email us with undervalue requests immediately after you pay for international shipping. Lowering the value does have some consequences though so we recommend reading more at our support site.

How long can I store an item at White Rabbit Express?

We can store items for up to 30 days after they arrive. This means you can wait and consolidate packages to save on international shipping.