No refunds will be issued if you cancel or are a no-show. Choose your appointment time carefully. Reservations will be approved and confirmed within 2 business days via email. You may need to check your Spam filter/Junk mail if you have not received a confirmation in your email's Inbox. If you need to try to change your appointment to another time, please contact us at 253-228-6658 to see if a change can be made. No changes will be allowed less than 1 week prior to your appointment. In the unlikely event that we need to change your appointment time, we will make every effort to reschedule your child to a mutually agreeable time.

Payment must be made at the time youmake your appointment. The cost is $20 for up to 4 children, and $25 for 5 or more children. Payment must be made at the time you request your appointment.

There will only be 1 picture per appointment and 1 appointment per family. If you register multiple children, they will be grouped together into one photo. We are doing this in order to accommodate more children. If you have extenuating circumstances (i.e. foster children, etc.), exceptions may be made at the sole discretion of our photographer. If special consideration is needed, note your situation in the comments section of your registration.

Your appointment is not confirmed until you receive an email from us stating such.

When you receive an email from us, please verify the information about your child (name, age, diagnosis, special accommodations) that you gave us when you booked the appointment. If you did not include this information when you booked, please provide it in an email reply. Our goal is for your child to have a positive experience with Santa, and any information you provide will help us to better serve your child.

Please BE ON TIME and do not arrive more than 10 minutes early. There will be supported activities available should there be a wait. Every attempt will be made by our volunteers to stay on schedule.

Our goal is to take a beautiful photograph of your child with Santa. In order to maintain set integrity, we ask that you please DO NOT TAKE PICTURES of your children/family while on the set.

Portraits will be sent via email to the account shown on registration within a week of the event.