Thanks a lot for this information, we will be looking into this today and hopefully fixed it today too. Will keep you posted! Also if you could tell us your username and timezone it will greatly help us investigate this matter, to check your ingame username go to the PvP Screen and click on the customize character.

Thanks again for the detailed info! We think we have fixed this issue once and for all and it will be deployed in the Update we are releasing this evening, in the meantime we have refreshed your lives manually. If by tomorrow you are still having the same issue please let us know as it will mean our fix has not worked.