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Kwikset products are backed by one of the most comprehensive warranty programs available. You can feel confident that with the purchase of Kwikset you have selected the best quality product, backed by the best customer service available.

This product comes with a lifetime mechanical and finish warranty to the original residential user of Kwikset against defects in material and workmanship as long as the original user occupies the residential premises upon which the product was originally installed. One year electronic warranty. This warranty DOES NOT COVER scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. Upon return of a defective product to Kwikset Corporation, Kwikset may repair or replace the product or refund the purchase price. Kwikset is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from state to state. If a mechanical or finish defect occurs, please call 1-800-327-LOCK (5625) in the U.S. and Canada or return it to Kwikset Corporation, Consumer Services, 19701 Da Vinci, Lake Forest, CA 92610. For customers outside of the U.S. and Canada, claims under this warranty must be made only to either the place of purchase or to the listed importer.

Consumer Services19701 Da VinciLake Forest, CA 926101-800-327-LOCK

No specialty functions available

Rated 5 out of
5 by
mtb_ww from
Exceptional customer supportWe had an issue with our front door entry hardware after 12 years of use. Customer service was outstanding. They helped us identify the handleset and shipped a replacement promptly. They replacement arrived and was installed within a week. Highly satisfied!

Date published: 2017-12-09

Rated 5 out of
5 by
JB81 from
Great customer service!I purchased this new many years ago for our house. It quit working. I called the company and they sent me a brand new one. They stand behind their warranty!

Date published: 2017-03-06

Rated 5 out of
5 by
Duka from
Dakota nickel platedI love this lock it's so stylish and classic it adds class to my new front door, it matches my new screen door too I would buy it again

Date published: 2016-05-12

Rated 5 out of
5 by
keefer from
dakota warrantyI bought this door handle many, many years ago and the finish tarnished I called the warranty department , they sent me a new one,excellent customer service and product 5-stars

Date published: 2016-04-21

Rated 5 out of
5 by
Littlejd813 from
Good Looking HandlesetI got this handle set a few years ago and still working great. The finish is going well and have no issues.

Date published: 2016-03-08

Rated 5 out of
5 by
Darren68 from
Love SmartKey!I have installed it on the front door and using the SmartKey along with changing out all my exterior locks to SmartKey locks. It is great having one single key for all my locks and love the ability to rekey my locks on my own without ever having to call a locksmith.

Date published: 2016-02-24

Rated 5 out of
5 by
Rich 57 from
This is my second replacement lock, I contacted Kwikset regarding the issue and they shipped me a replacement lock. Their lifetime warranty is great, which is why I chose them in the first place.
I won't use anyone else.

Date published: 2015-12-21

Rated 5 out of
5 by
Ed Morales from
Customer Service is REALLY GOODI bought this house 2 months ago and the outside latch was not opening the door (wear and tear), but the inside was working fine. Knowing the warranty covers only the original owner; I called for trouble shooting. The customer service representative (bilingual English-Spanish) was very kind and listened attentively. After identifying the problem she realized there was no trouble shooting for it and offered to replace the part at no cost.

I also need the interior handle and latch to push the deadbolt through. Does that come with this product or do you have to order that part separtely? How?

Asked by: Joel1001

Hello Joel1001,
Thank you for your interest in Kwikset model # 687DA-LIP-15A-SMT. We apologize for the inconvenience. The interior pack model number is # 604 single cylinder and the choice of knob or lever. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-02-14

Is the deadbolt escutchen for this lock available anyplace?

Asked by: Al U

Hello Al U,
Thank you for your interest in Kwikset model # 687DA-LIP-3-SMT. We apologize for the inconvenience. The deadbolt escutcheon is not available for separate purchase. The exterior handleset trim would be required for purchase. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-02-05

I need a handleset for double door, active &amp; dummy, active door on the left when viewed from the outside. Venetian Bronze on the outside and polished brass levers on the inside. Dakota is 1st choice, Chelsea 2nd. What are the part #s for everything?

Asked by: rmc

Hello Rmc,
Thank you for your interest in Kwikset model # 687DA-LIP-11P-SMT. The interior pack model number is # 604 single cylinder and the choice of knob or lever. If you are needing to have two different finishes then two units must be purchased in the desired finish and is compatible with each other as long as it is a knob to knob or a lever to lever. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-23

Have a lock like this one which quit working, found that the pin from the thumb latch was missing. Put in another one, and it works from inside and turns in both directions, but when tighten screws , the inside handle will only turn to left not right

Asked by: Don1

Hello Don1,
Thank you for your interest in Kwikset model # 687DA-LIP-11P-SMT. We apologize for the inconvenience. To properly provide the correct solution, further troubleshooting about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2018-01-09

I BUILT A HOUSE 15 TYEARS AGO AND THE FINISH ON MY DOOR HANLDE HAS PEELED OFF AND WEATHERED AWAY. IN PLACES ON IT. SOMEONE TOLD ME THAT THIS IS WARRANTIED THROUGH KWIKSET

Asked by: DELLENBACH

Hello Dellenbach,
Thank you for your interest in Kwikset model # 687DA-LIP-3-SMT. We apologize for the inconvenience. Kwikset covers their locks under a Limited Lifetime Warranty. For assistance in troubleshooting your product and warranty support please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2017-12-18

Bought this and now I can't just put a double cylinder interior even though it is designed. &nbsp;The standard round dual cylinder is different from the cylinder that came with this exterior kit. &nbsp;I need longer screws that attach one cylinder to the other.

Asked by: KenJ

Hello KenJ,
Thank you for your interest in Kwikset model # 689DA-LIP-11P-SMT. We apologize for the inconvenience. To properly provide the correct solution, further troubleshooting about your product is needed. Please contact Kwikset Consumer Service at 1-800-327-5625.
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2017-12-15

Do you sell the interior Polo Knob only for this one? Or do I have to purchase the whole set?
Home Depot: Model # 687DAXP SMT 11P CP Internet #204781572

Asked by: KYY

Hello KYY,
Thank you for your interest in Kwikset model # 687DA-LIP-11P-SMT. The interior pack model # 604 would be recommended and the choice of knob or lever handle in the finish. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: //www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team

Answered by: Kwikset Team Member

Date published: 2017-12-07

I have hard time finding Dakota Single Cylinder Venetian Bronze with SmartKey. I am wondering if there is any Kwikset store that I can go to purchase it.

Asked by: RobertWong

Hello RobertWong,
Thank you for your interest in Kwikset model # 687DA LIP 11P SMT. We apologize for the inconvenience. For the most up to date pricing and availability please visit your local home improvement special order counter or our Where to Buy page: http://www.kwikset.com/where-to-buy.aspx
Sincerely,
Kwikset Support Team