Designing and Developing Consumer-Oriented Programs
Brody (2005)
In Effectively Managing Human Service Organizations (3rd ed.)View Abstract
Identifies ways to design and develop programs that are both effective and responsive to client needs.

Designing and Managing Programs: An Effectiveness-Based Approach
Kettner, Moroney, & Martin (2008)View Abstract
Focuses on designing programs and services in a way that allows collection of the kinds of data that will support responsiveness to funding source mandates for accountability, and at the same time allow program evaluators to determine whether or not the programs work.

Issues in Designing and Adapting an Administration Concentration
PackardAdministration in Social Work, 28(1), 2004View Abstract
Addresses strategic planning and program design techniques, including environmental scanning, monitoring for quality assurance, and mechanisms to link aspects of the curriculum.

Leadership and Management Competencies Defined by Practicing Social Work Managers: An Overview of Standards Developed by the National Network for Social Work Managers
WimpfheimerAdministration in Social Work, 28(1), 2004View Abstract
Reviews a set of tools designed to improve management skills and the quality of service delivery in agencies.

Program Design Considerations
Office of the Assistant Secretary for Planning and Evaluation (2007)
In Program and Fiscal Design Elements of Child Welfare Privatization Initiatives
Summarizes program design tasks such as establishing program goals, selecting services and a target population, determining size and scope, accessing needed services, defining case management elements, and designing oversight and accountability systems.

State and local examples

Conducting Business in Fiscally Challenging Times: Strategies and Tools to Get There
Pennsylvania Child Welfare Training Program (2012)
Provides a workshop for child welfare providers that addresses the criteria for maintaining, altering, or cutting services to children, youth, and families. Also, discusses a number of models and tools, including the organizational systems and the Define, Assess, Plan, Implement, and Monitor (DAPIM) framework.

Final Project Report: Training Managers on ASFA and Results Based Management
University of Kansas School of Social Welfare.View Abstract and Document
Describes a web-based curriculum that examines the policy context of child welfare practice, the use of data to improve programs, and best practices to ensure child safety, family reunification, family preservation, and permanency.