Once the documents are submitted, your request will be processed in 3 working days subject to fulfillment of document scrutiny by bank. You will receive an SMS with details of your Corporate ID and Login ID. In case you do not receive any communication, please contact your Axis Bank Branch/RM for more information. There could be discrepancies in the request submitted

CIB has a two-tiered login wherein every corporate customer is issued a Corporate ID and all users under that corporate will be issued a Login ID. In order to access CIB, a user must enter the Corporate ID and Login ID.

For example, Surya working for Vamshi Auto Pvt. Ltd. will use Corporate ID VAMAUT and Login ID SURYA to login.

Corporates cannot alter the Corporate ID issued by the bank. For corporates using CIB for the first time, they may fill up their preferred Corporate ID in CIB form and it will be allotted subject to availability.

User ID can be entered by the user and will be allotted as long as there is no repetition under the same corporate.

Mobile number and email ID registration are mandatory for all type of users, i.e. maker, checker, viewer etc. NetSecure is a security feature wherein a One-time Password (OTP) is sent to you by the Bank while conducting a transaction. It is a 2nd factor authentication which in addition to login ID and password, ensures heightened security for your online transactions.

NetSecure registration is mandatory for initiating financial transactions through Corporate Internet Banking and for online setting/resetting of password. Also Bank shall send security alerts to users.

SMS – OTP will be sent through SMS to registered mobile number after one time registration

One Touch Device - You can generate OTP using the 1-Touch device. The NetSecure with 1-touch device is provided by the Bank at nominal fee of Rs.1000 (plus taxes) per device for the first device & Rs.800/- (plus taxes) per device for replacements.

Yes. Corporates can implement a maker- checker process for greater control over the transactions being made on their accounts. Different profiles can be chosen for each user depending on the role played by them within the corporate.

The number of approvers required for processing transactions by a particular user (Enterer) through Corporate Internet Banking can be defined by entering the information in the space provided for No. of Approver(s) required. Those many users having Approver profile will have to approve the transaction initiated by the Enterer.

For example, if a transaction initiated by a user needs to be approved by two other users, the number of approvers in this case will be 2. A transaction initiated by this user will have to be approved by 2 users with Approver profile.

CIB access is given at Account Level. Account linking is a process where out of the list of accounts pertaining to the corporate, specific accounts are mapped to specific users and this is done as per instructions are provided by the Corporate. Users will only have access to accounts that have been linked to their User ID.

For example, if a corporate has 5 accounts under their customer ID, user A may be mapped to 3 of those accounts whereas user B may be mapped to all 5 accounts.

The CIB form can be used to make any modifications to an existing user under a corporate. The CIB form can be used to create a new user, delete an existing user or make any of the following modifications to an existing set-up:

Modify transaction limits for the corporate

Modify transaction limits for a user

Register New/Change the mobile number and/or email ID of a user

Modify the User Profile

Switch Channel for OTP

Modify the transaction type access given to a user

Link/delink specific accounts for a user

Opt for commercial cards, TFConnect etc.

Corporates have to provide Instructions for modifications through a duly filled CIB form at their Axis Bank Home Branch. For existing users, only the fields that are to be modified should be filled up (Please refer to sample CIB form here. These instructions have to be accompanied with the below listed documents:

Corporate Internet Banking Form (available at our Bank Branches)

KYC documents (for non-authorized signatory only)

Board Resolution of the Company/Partnership deed/Govt. order as applicable.

On receipt of the complete set of documents, the request will be processed in 3 working days, subject to fulfillment of document scrutiny by bank. To know more about the status of your request, please visit your Axis Bank home branch or contact your Relationship Manager.

You could place a request for deleting an existing user through a filled CIB form at any Axis Bank Branch or through your dedicated Relationship Manager. Select Deletion under Request Type and enter the details of the user to be deleted.

Once the form is submitted, your request will be processed in 3 working days. To know more about the status of your request, please visit your Axis Bank home branch or contact your Relationship Manager.

You can initiate an NEFT, RTGS, IMPS, Fund Transfers and ESIC/EPFO payments through Internet Banking and the status of these transactions can be seen under transaction history using the below steps:

Login to Internet Banking >> Click on Payments >> Click on Transaction Status Enquiry >> Select Date range or transaction filters available in the system according to your requirement >> Click on Search and Transaction Details along with Status would be displayed according to the search criteria >> Click on View More Details to view more details regarding the transaction

This implies that the per day limit of the User or Corporates has exhausted. Kindly submit a request to enhance the limit along with the following documents: Board Resolution, CIB Form

You are not authorized to approve this transaction

As per workflow defined for each corporate, a particular user may not have the rights to approve transactions beyond a set amount. Authorizers belonging to a different group will have the necessary powers to approve such transactions. You may modify your workflow by submitting the following documents: Board Resolution, CIB Form

Online Password Generation

CIB password can be generated using the Green Pin option available on the login page.

On the CIB pre-login page, select ‘Set/Reset password’ option.

Enter the following fields for authentication:

Corporate ID & User ID (received via SMS for new users)

Registered mobile number (Entered at the time of form filling)

Official email ID (Entered at the time of form filling)

Note: During process of password generation/reset, if incorrect credentials are inputted five times, CIB disallows further attempts till end of day and the same is communicated through a message on the screen. However, you can retry after 12 am.

On successful validation, an email with unique URL link is sent to your registered official email ID. (Validity of the URL link is 30 minutes only. If link expires, user needs to re-initiate the process from Step 1, by clicking on ‘Set/Reset Password’ option)

On clicking the link received via email, you will be led to “Generate Password” page. Then, one of the following options should be selected:

Set Login password

Set transaction password**

Set both login and transaction password

**Applicable only for user with transaction rights

Note: Users with transaction access may choose to generate one of the two passwords later, viz., login password & transaction password (i.e. User may repeat the same process, to generate the other password later, if required)

Enter the desired password, complying with the rules displayed to set a valid password. Re-enter to confirm the new password & click “Submit”.

CIB prompts to enter the OTP received on registered mobile number to authenticate the user who has accessed the “Generate password” page.

New users requesting CIB access will automatically receive the Corporate ID and User ID via SMS for generating Green pin online, on the mobile number & official email address filled in the CIB Form (CIBF).

If you suspect that there has been an unauthorised transaction in your account, please report it to the Bank immediately by mailing to corporate.ib@axisbank.com or calling on 022-6217 5100. You may also contact your Branch or Relationship Manager.

Keep your passwords secret and change them often – Do not share your passwords or NETSECURE codes with anyone. Change your passwords often. Changing passwords often helps in protecting your account even if inadvertently you may have disclosed it to someone. You can change your login and transaction password from My Profile section after logging in.

Make your password difficult to crack – Axis Bank has created protocols for setting passwords to keep your passwords safe. In addition, when you create your password, do not make it similar to your user ID or any other information that is easily available. This will ensure that the passwords are very difficult to crack.

Avoid using cyber cafes to access your internet banking accounts - PCs at cyber cafes may be infested with viruses and Trojans that can capture and transmit your personal data to fraudsters. The easiest way to grab information is key logging software, which records all the keystrokes you typed, to be retrieved later for fraudulent usage. Beware of typing passwords on unknown PCs.

In case you have used a cyber cafe for accessing your account, ensure to do the following:

Always log out of Axis Corporate Internet Banking by clicking "logout" on the website.

After logging out, close all the windows and clear the cache of the browser.

Keep your computer secure - Some phishing emails or other spam may contain software that can record information on your Internet activities (spyware) or open a 'backdoor' to allow hackers access to your computer (Trojans).

Installing anti-virus software and keeping it up to date will help detect and disable malicious software, while using anti-spam software will stop phishing emails from reaching you. It is also important, particularly for users with a broadband connection, to install a firewall. This will help keep the information on your computer secure while blocking communication from unwanted sources.

Make sure you keep up- to-date and download the latest security patches for your browser. If you don't have any patches installed, visit your browser's website, for example users of Internet Explorer should go to the Microsoft website.

Check the website you are visiting is secure - if the address bar is visible, the URL should start with 'https://' ('s' for secured) rather than the usual 'http://'. If the address bar is not visible as in our Internet Banking website, look for a lock icon on the browser's status bar.

Validate the SSL Certificate - If you are in any doubt, click on the lock icon at the bottom of the secured page. This opens up a new window, displaying the SSL certificate information. Ensure that there is no Red Cross mark preceding the title 'Certificate Information'.

To ensure that you remain protected at all times

Never let anyone know your PINs or passwords

Do not write them down

Do not use the same password for all your online accounts

Avoid opening or replying to spam emails, as this will give sender the confirmation that they have reached a live address.

Never respond to emails that request personal information - At Axis Bank, we would never ask for your personal details through an email, nor would we ask for your password through any means, phone, fax or in-persons. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. If you do not recognize an amount charged to you, please report the same in writing to Axis Bank immediately.

In case you suspect an email claiming to be from Axis Bank is fraudulent, please report it to the Bank immediately at corporate.ib@axisbank.com

Note that the fact that the website is using encryption doesn't necessarily mean that the website is legitimate. It only tells you that the data is being sent in encrypted form.

Transaction password is only required for users with transaction access. It will not be applicable for user with View-only access. Please get your access type checked from your Axis branch

In case you exceed the maximum number of permissible incorrect attempts, the account will get deactivated. Please submit written request at your Axis branch or to your RM signed by the authorized signatory.

T&C

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Safe Banking Practices

Online Banking is an extremely convenient way to access you bank account, but it pays to be aware of the ways in which you can protect yourself and your money