Hi. I bought CC (Photography) just a few days ago and figured I'd start using Lightroom Mobile also. Installed app on my iPad Pro (12.9) and it at least seemed that everything worked right, I can see I'm logged on in the mobile app and there are no errors anywhere.

However, the Desktop app seems to have a few problems.

a) There's a constant "waiting for connection.." text in the top of the app window:

And my Account Info online shows the subscription as it should (no screenshot of that because it contains credit card digits).

I tried logging off and back on again, restarting the Mac, checking the URLs to connect to Adobe (provided by a staff member in another thread). I can connect to said URLs and restarting/logging on/off did nothing else except:

I did that already multiple times. Sorry I forgot to add it to the post. But it does say that I restarted the whole computer, which should accomplish the same thing.

Anyway, I've been in touch with you with another support person via chat and remote support and they couldn't figure it out right away, so there's probably something strange going on. I have a scheduled support/remote session for tomorrow. We'll see if the technicians can figure anything out. Hopefully they can.

Do you happen to know what happened to the support request? Nobody contacted me today via any means. I was supposed to be contacted via email by your support tech "Udit Tuli", but nothing has been done today. There's only a couple of hours left of "today" and I hope it's not meant to be this late as I'll have to get up next morning.

Tomorrow is out of question mostly, because I'm away from computer. Not that it's a terribly important feature, but one that I'd like to at least try and use, maybe I'll even love it. And I do, after all, pay for it, so... It would be nice to get it to work.