Please email us at kevinandchestfashion@gmail.com for further enquiries.

Guarantee Fast Delivery

We will choose the best and fastest express courier service based on our track record to send the order to your location.

Delivery cut off time

Monday to Friday: 12pm

Excluding Saturday, Sunday and Public Holidays

Any payment made before cut off time will be courier out the same working day. Otherwise will be sent out the next working day.

Estimated Arrival Date

Peninsular Malaysia: Next 1 to 3 business days from delivery date

East Malaysia: Next 3 to 4 business days from delivery date

*The delivery days stated on the product page is final. Some of the limited stock item will take longer to deliver.

Please contact us if you do not receive you items after 3 working days by email us at kevinandchestfashion@gmail.com or SMS/Whatsapp +6012 629 8717 or +6012 425 8192

Please mention your Lelong Order ID and your full name.

Tracking Number

Tracking number shall be emailed to customer once package is delivered.

Please take note that most courier system is not updated online instantly, we advise you to check after 24 hours receiving the tracking number

Stock Availability

In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.

Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.

All sales are final unless the item is defective upon receipt.

We do accept exchange and return. Applicable only within Malaysia.

You cannot change your order items once the payment is confirmed.

Out of stock notification takes 3 working days. You can replace with other items or request for full refund if any ordered good is out of stock.

Customer satisfaction is always our priority. Please contact us first if you encounter any problems with your order before you leave negative feedback. We will assist you to ensure your complete satisfaction.

RETURN

If for any reason you are not completely satisfied with your purchase from our online store, you may return your purchase in UNUSED, UNWORN, UNWASHED, UNALTERED condition in the original packaging within 7 days upon receiving the item.

Return is accepted one time per order.

Any delay will not be entertained. Customers bear the cost of shipping the item back to us. Also, the original shipping costs will not be refunded.

Returns are provided for all items except the following:

Sale/promotional items

Accessories

Bags

HOW TO RETURN

1. Customers have to contact us to request return.

2. Remark the order ID on the consignment notes or put notice in the parcel. Then customers are highly recommended to mail the item via a mode of delivery that allows tracking. We will not proceed with the return if the parcel does not reach us and are not liable for loss mails sent via normal mail.

3. We will process your request within 5 working days from the day we receive your parcel.

EXCHANGE

If you would like to change to another item or color or size, please contact us and return the item to us.

Exchange is accepted one time per order, and one item per order if 2 items in an order. We do accept up to 50% exchange if more than 4 items per order.

All exchange MUST be done within 7 days upon receiving the item. All exchanges will be done by mail. We will reimburse you the normal postage for mailing the incorrect / defective item(s) back to us. Cost of re-delivery will be borne by us.

*There may be a 0.5”- 1” difference in our given measurements. In such cases, the variance may not be considered as a defect.

*Colors of products shown in the website may deviate slightly due to resolution of monitor screen and strong studio lighting used. This will not be considered as a defect.

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Note : The seller assumes all responsibility for listing this item. Please contact the seller to resolve any questions before or after purchasing the item. Currency is RM (Ringgit Malaysia) unless otherwise noted.