Pebbles wrote:How long a response time do you estimate on help-desk requests?

Is it faster to use e-mail? or the forums? or to just come and talk to you in person?(The last one is something only those of us who know who you are would know.)

Pebbs

During business hours probably under 4 hours. After that and on Saturday 12 hours, and on Sunday 24 hours. e-mail is no faster, but I am trying to discourage that. The forums would be slower. They may be good for general discussions you want some discussion on, but not for quick fixes. But if you are near my office, you can always try an in-person visit.