Sr. Manager for Network Operations Center

This job is no longer available.

What part will you play?

The Senior Manager, Network Operations Center reports to the Director of Operations and has overall responsibility of meeting and exceeding the service level agreements with DMG customers.The Senior Manager, Network Operations Center will be the point of contact for all client, vendor andinternal escalations.

What will you be doing?

The job responsibilities of the Senior Manager, Network Operations Center include the following:

· Strategize on maximizing efficiencies for a scalable operation

· Identify and remediate deficiencies within the Network Operations Center

· Manage and maintain on-boarding process for training new hires and re-training existingemployees as needed

· Ensure staff is scheduled such that there is adequate phone coverage to satisfy all DMG SLA’s

· Run, review and submit NOC agent and call center reports to the Director of Operations