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You have used a third-party software or a trainer to modify your savegame which is now corrupted, or the game started making funny stuff?

Unfortunately, we can’t help you in that case. Always make a backup of your original savegame before you edit it with third-party software or a trainer.

We sincerely urge you not to send us any save files and bug reports which are a direct cause of using unofficial third-party software such as trainers, save modifiers or anything else that is out there.

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Working hours

8 AM – 4 PM CET (Monday to Friday)

We usually check e-mails after working hours and during the weekend, although we may not respond to them.