News in Salem

Salem Named Top Digital City... Again

The Center for Digital Government has named the City of Salem as a Top Digital City for the second consecutive year, surpassing numerous other cities in a national survey that spotlights municipalities that best demonstrate how information and communication technologies enhance public service.

The technological advancements Salem was recognized for included numerous cost-saving measures, expanded online services like the City’s new online permitting system, reorganization of infrastructure and services, increased cybersecurity measures, disaster recovery initiatives and upgrades to critical business systems.

“We are very proud to be recognized as a national leader for our use of technology to improve the services we provide to the citizens of Salem,” said Kari Walls, Salem’s Chief Information Officer. “Much of Salem’s success as a digital leader comes from the strong support we receive from the City Manager, City Council and the outstanding partnerships we have with other City of Salem departments.”

The survey recognizes cities using technology to improve citizen services, enhance transparency and encourage citizen engagement. In addition, it acknowledges cities that recognize the value of technology, empower their tech leaders and use new ideas to make life better for everyone who lives there.

A dozen cities with populations under 75,000 were recognized. They include Coral Gables, Florida - Pinehurst, North Carolina - De Soto, Texas - Schaumburg, Illinois – Shawnee, Kansas and Williamsburg.

“This award validates the focus of our work and the city as a whole,” says Walls. “We will continue to pursue innovative solutions to serve those who choose to live and do business in Salem.”

The Center for Digital Government is a national research and advisory institute on information technology policies and best practices in state and local government.