Tech Tip: KCIT releases a better way to manage your “Junk” email

King County Security Systems detect SPAM and send it to a special quarantined inbox where users never see it. But occasionally SPAM isn’t really SPAM, it’s just an email sent from an unfamiliar email address. Under the current system, users had to contact the helpdesk in search of an expected email that never arrived.

Now you can double check “Junk” email to make sure you don’t miss important information.

Every day, you will get a special notification in your inbox. It is titled “SPAM Notification”. Inside will be a list of “Junk” emails sent to your email. Most will be “Junk” and you do nothing. However, if an important email is in that notification, use the drop down menu to “Release to Inbox” and the email will be released to your inbox.

WHO this message applies to: All King County Email Users

What can you expect: Every day, users will get a special notification in their inbox. It is titled “SPAM Notification”. Inside will be a list of “Junk” emails sent to your email. Most will be “Junk” and you will do nothing. However, if an important email is in that notification, use the drop down menu to “Report as Not Junk” and the email will be released to your inbox.

WHY: Enabling this feature empowers you to manage your own quarantine. You do not have to contact the Service Center if you have not received an email message that you are expecting. You can check your online quarantine to see if it is there and release it if necessary.

WHAT should I do:

Pay attention to the emails that you receive from the notification system.

See picture below for message example.

If you receive a message that should not be flagged as Junk, click the link that says Release to Inbox.

If similar messages get flagged often, you can always click on Report as Not Junk.

Please visit the IT Knowledgebase (Intranet) for additional instructions on how to access the quarantine from outside the daily email notification.

About

King County has more than 13,000 employees who work to make a difference in our community every day. We strive to tell stories that highlight the work we do – in health and human services, law enforcement, courts, parks, wastewater treatment, transportation, and much more – and that also supports our residents, builds strong communities, and helps to make our region a great place to live and work.