Don’t mince words

Traveling emergency room doctor Mary Palmer believes that when the stakes are high, leaders have a “teachable moment” because people listen more intently.

If she suspects smoking, drugs or alcoholism, “I will look them in the eye and say, ‘You have to stop. Now. This is your chance. I have someone in the other room on oxygen who cannot breathe. They wish someone would have told them to stop.'”

Because she travels and can’t follow up, Palmer doesn’t know for sure if this works, “but I believe these patients hear me.”

Tomorrow's Training:

Paying employees for their travel time — and dealing with subsequent reimbursements and deductions — is one of the most confusing parts of HR and payroll administration. Discover the IRS and DOL rules regarding what is considered "travel time” versus "commuting time,” plus what is an allowable expense versus taxable wages....Click here to find out more.