Statistics can be deceiving, including regional and national data. health care organizations are historically weak in aggression data collection and, for some settings, data are non-existent. Because risk managers typically only see data related to staff/patient injury, internal data may deem the risk too low to merit attention and resources. OSHA has encouraged health care establishments to develop and institute zero tolerance practices for aggression for many years. This was done to work to eliminate “unsafe work environments” for which OSHA regulates. While many organizations have written plans for workplace violence, often such plans are not implemented or enforced.

This session will provide attendees a discussion of the persistent reasons for aggression in health care how the cost of inaction may be seriously underestimated. Specific care standards and risk mitigation strategies will be reviewed and attendees will be provided a tool box.

Guest Speakers

Monica Cooke has more than 40 years of experience in the field of behavioral health & substance abuse in both administrative and executive quality/risk positions. For the past 15 years her passion has been to assist organizations with risk management and patient safety initiatives. She is the principle of Quality Plus Solutions LLC, a behavioral health risk and quality management consulting firm that provides risk assessments and risk & quality support for health care organizations. Monica is authored and is a frequent speaker both nationally and at the state level on behavioral health risk topics. She provides legal nurse expert services, and as a Certified Psychiatric Nurse, she continues to practice part time in a detox and rehab treatment setting. For the past several years, Monica has been active with ASHRM committees, the Maryland-DC Society, and the Maryland Association for Heathcare Quality.

Continuing Education Credits

ASHRM/CPHRM Renewal This program is approved for a total of 1.0 contact hour of Continuing Education Credit toward fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow), and toward CPHRM renewal.

American Nurses Credentialing Center (CNE) American Society for Health Care Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation. This CNE activity is being offered for 1.0 contact hour. Contact Grecelda Buchanan at 312-422-3984 for more information. The planning committee and speakers have no conflict of interest to disclose.

CEs for you, the Primary Registrant – included in the registration cost The process for earning CEs is the same, with an additional step of “claiming” CEs.

Participate in the webinar.

Complete the evaluation within two weeks of the webinar (in ASHRM U).

Click the “Claim” button.

Instead of waiting to receive your certificate by email, you will have access to it via your transcript in ASHRM U immediately and for as long as you have an active ASHRM account.

CEs for Additional Participants - $19 member, $99 nonmember The webinar course is linked to your ASHRM account, so you are the only one eligible to earn CEs via registering for the webinar and completing the requirements. If you have additional participants, however, they are eligible to purchase CEs within two weeks of the webinar so long as the following three conditions are met WITHIN TWO WEEKS OF THE WEBINAR:

The additional participants (who must be listed on the submitted Sign in Sheet) purchase CEs and complete the evaluation.

Verification of Participation/Successful Completion Live Webinars: CEs are awarded after verification of an individual’s full attendance and successful completion of an online evaluation form (evaluation link provided with handout materials).

For CE certificates, each attendee must provide their NAME or ASHRM MEMBER ID# and EMAIL address.

Contact Grecelda Buchanan at 312-422-3984 for more information.

Cancellation PolicyAll cancellation and refund requests must be made in writing to ASHRM@aha.org. All refunds will be provided in the original form of payment. Registration fees, less a 50 percent cancellation fee, are refundable if written notice is emailed 10 business days before the webinar. Payment to join or renew ASHRM membership is nonrefundable and nontransferable.