Lovie, is the animator going to a different place for you and is the animation working in general? I know you have premium, so you can double check if this is a site issue or a computer issue.

Penny, please be patient. I know that the site staff directed you here (and boy would I have some unpleasant words for them about that), but we actually only work on the forums and have had very little contact with the owner in recent years. We'll try and help you to the best of our ability if its something we can deal with.