• If a claim under FLOOR DEPOT 2G Double Laminate Warranty is accepted, FLOOR DEPOT will spot repair or replace at its option, the affected flooring material. This warranty covers spot repair and replacement of affected materials only. • FLOOR DEPOT will spot replace the floorboard(s) in the original décor or species if available and of equal or greater value if the original is not available. • Replaced floorboards are warranted for remainder of the original warranty period. The above remedy is the customer’s sole and exclusive remedy for claims under warranty. • FLOOR DEPOT does not authorize any person to create for it any other obligation or liability in connection with this product. • This warranty is not transferable. It extends to the original and first end-customer. • Any warranty claim must be made in writing within 30 days after it has been detected. To make a claim, contact FLOOR DEPOT at 1800-88-7585 (Malaysia), 0800-111-7585 (Indonesia), 1800-888-7585 (Singapore). • Proof of purchase is required when requesting warranty service. You must present or send to FLOOR DEPOT’s Authorised Personnel your sales receipt or other documents that establish proof and date of purchase.

FLOOR DEPOT SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE BREACH OF THE WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).

THIS WARRANTY CONSTITUTES THE ENTIRE AGREEMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY FLOOR DEPOTS’ AUTHORIZED PERSONNEL.

Warranty Conditions: • 15/5 YEARS LIMITED PRODUCT STRUCTURAL INTEGRITY WARRANTYFLOOR DEPOT provides a Limited 15/5 Years Structural Integrity Warranty warranting that the floorboard will remain free from manufacturing defects in lamination, assembly and milling. • 15/5 YEARS LIMITED PRODUCT STAIN WARRANTYFLOOR DEPOT provides a Limited 15/5 Years Stain Warranty for the floorboard. This warrant that no stained are visible on the floorboard surface due to the following substances: acetone, hand-cream, fruit and vegetable drinks, fats, coffee, cola drinks, nail lacquer or similar products. • 15/5 YEARS LIMITED PRODUCT FINISH AND WEAR WARRANTYFLOOR DEPOT provides a Limited 15/5 Years Finish and Wear Warranty for the floorboard surface wear layer will not peel off, wear through, or delaminate. The affected area should be visible from a standing position and cover a minimum area of 1/2 square inch / 1 square centimetre. Floorboard edges peel off, wear through and delaminate shall not be considered covered under this warranty.

Warranties Exclusion:All FLOOR DEPOT 2G Double Laminate Warranties are limited warranties made subject to the following conditions: • The floorboard must be installed and maintained in accordance with the instructions that accompanied the product. Improper sub-floor / surface preparation, installation or application will void this warranty. • The floorboard may only be used according to the recommended level of use. There are two types of period of warranty according to the Use Class. a) For light, moderate and heavy residential areas is warrant for 15 years. b) For light and moderate commercial areas is warrant for 5 years.

Important Note: All FLOOR DEPOT 2G Double Laminate being a living products will continue to expand and contract during seasonal and temperature changes. Products when properly installed may experience slight separation between boards. If minor separations do occur (max tolerance +-2MM), they are not covered by this warranty.

• If a claim under FLOOR DEPOT 3G Real Veneer Laminate Warranty is accepted, FLOOR DEPOT will spot repair or replace at its option, the affected flooring material. This warranty covers spot repair and replacement of affected materials only.• FLOOR DEPOT will spot replace the floorboard(s) in the original décor or species if available and of equal or greater value if the original is not available.• Replaced floorboards are warranted for remainder of the original warranty period. The above remedy is the customer’s sole and exclusive remedy for claims under warranty.• FLOOR DEPOT does not authorize any person to create for it any other obligation or liability in connection with this product.• This warranty is not transferable. It extends to the original and first end-customer.• Any warranty claim must be made in writing within 30 days after it has been detected. To make a claim, contact FLOOR DEPOT at 1800-88-7585 (Malaysia), 0800-111-7585 (Indonesia), 1800-888-7585 (Singapore).• Proof of purchase is required when requesting warranty service. You must present or send to FLOOR DEPOT’s Authorised Personnel your sales receipt or other documents that establish proof and date of purchase.

FLOOR DEPOT SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE BREACH OF THE WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).

THIS WARRANTY CONSTITUTES THE ENTIRE AGREEMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY FLOOR DEPOTS’ AUTHORIZED PERSONNEL.

FLOOR DEPOT provides a Limited 15/5 Years Stain Warranty for the floorboard. This warrant that no stained are visible on the floorboard surface due to the following substances: acetone, hand-cream, fruit and vegetable drinks, fats, coffee, cola drinks, nail lacquer or similar products.• 15/5 YEARS LIMITED PRODUCT FINISH AND WEAR WARRANTY

FLOOR DEPOT provides a Limited 15/5 Years Finish and Wear Warranty for the surface wear layer will not peel off, wear through, or delaminate. The affected area should be visible from a standing position and cover a minimum area of 1/2 square inch / 1 square centimetre. Floorboard edges peel off, wear through and delaminate shall not be considered covered under this warranty.Warranties Exclusion:All FLOOR DEPOT 3G Real Veneer Laminate warranties are limited warranties made subject to the following conditions:

• The floorboard must be installed and maintained in accordance with the instructions that accompanied the product. Improper sub-floor/surface preparation, installation or application will void this warranty.

• The floorboard may only be used according to the recommended level of use. There are two types of period of warranty according to the Use Class.

a) For light, moderate and heavy residential areas is warrant for 15 years. b) For light and moderate commercial areas is warrant for 5 years.

Important Note: All FLOOR DEPOT 3G Real Veneer Laminate being a living products will continue to expand and contract during seasonal and temperature changes. Products when properly installed may experience slight separation between boards. If minor separations do occur (max tolerance +-2MM), they are not covered by this warranty.

• If a claim under FLOOR DEPOT 4G Waterproof Laminate Warranty is accepted, FLOOR DEPOT will spot repair or replace at its option, the affected flooring material. This warranty covers spot repair and replacement of affected materials only.• FLOOR DEPOT will spot replace the floorboard(s) in the original décor or species if available and of equal or greater value if the original is not available.• Replaced floorboards are warranted for remainder of the original warranty period. The above remedy is the customer’s sole and exclusive remedy for claims under warranty.• FLOOR DEPOT does not authorize any person to create for it any other obligation or liability in connection with this product.• This warranty is not transferable. It extends to the original and first end-customer.• Any warranty claim must be made in writing within 30 days after it has been detected. To make a claim, contact FLOOR DEPOT at 1800-88-7585 (Malaysia), 0800-111-7585 (Indonesia), 1800-888-7585 (Singapore).• Proof of purchase is required when requesting warranty service. You must present or send to FLOOR DEPOT’s Authorised Personnel your sales receipt or other documents that establish proof and date of purchase.

FLOOR DEPOT SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE BREACH OF THE WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).

THIS WARRANTY CONSTITUTES THE ENTIRE AGREEMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY FLOOR DEPOTS’ AUTHORIZED PERSONNEL.

FLOOR DEPOT provides a Limited 15/5 Years Stain Warranty for the floorboard. This warrant that no stained are visible on the floorboard surface due to the following substances: acetone, hand-cream, fruit and vegetable drinks, fats, coffee, cola drinks, nail lacquer or similar products. • LIFETIME* PRODUCT WATER DAMAGE WARRANTY

FLOOR DEPOT provides a Lifetime Water Damage Warranty for the floorboard. This warrant that no swelling is visible on the floorboard due to any cause of water threats or damages. • LIFETIME* PRODUCT TERMITE DAMAGE WARRANTY

FLOOR DEPOT provides a Lifetime Termite Damage Warranty for the floorboard. This warrant that no termite damage spot is visible on the floorboard due to any cause of termite threats or damages.*lifetime warranty apply for as long as the original purchaser owns and resides in the place where the product is installed.

Warranty Exclusion:

All FLOOR DEPOT 4G Waterproof Laminate Warranties are limited warranties made subject to the following conditions:• The floorboard must be installed and maintained in accordance with the instructions that accompanied the product. Improper sub-floor / surface preparation, installation or application will void this warranty.• The floorboard may only be used according to the recommended level of use. There are two types of period of warranty according to the Use Class. a) For light, moderate and heavy residential areas is warrant for 15 years. b) For light and moderate commercial areas is warrant for 5 years.

Important Note: All FLOOR DEPOT 4G Waterproof Laminate being a living products will continue to expand and contract during seasonal and temperature changes. Products when properly installed may experience slight separation between boards. If minor separations do occur (max tolerance +-2MM), they are not covered by this warranty.

Warranties terms:• If a claim under FLOOR DEPOT Service Warranty is accepted, FLOOR DEPOT will provide spot repair Free of Charge (FOC)• FLOOR DEPOT does not authorize any person to create for it any other obligation or liability in connection with this product.• This warranty is not transferable. It extends to the original and first end-customer.• Any warranty claim must be made in writing within 30 days after it has been detected. To make a claim, contact FLOOR DEPOT at 1800-88-7585 (Malaysia), 0800-111-7585 (Indonesia), 1800-888-7585 (Singapore).• Proof of purchase is required when requesting warranty service. You must present or send to FLOOR DEPOT’s Authorised Personnel your sales receipt or other documents that establish proof and date of purchase.

FLOOR DEPOT SHALL NOT BE LIABLE TO THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE BREACH OF THE WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING MERCHANTABILITY).

THIS WARRANTY CONSTITUTES THE ENTIRE AGREEMENT SHALL BE VALID UNLESS IN WRITING AND SIGNED BY FLOOR DEPOTS’ AUTHORIZED PERSONNEL.

Warranty Conditions:

• 5 YEARS WORKMANSHIP SERVICE WARRANTYShould any complaints against FLOOR DEPOT Fixing workmanship be found valid, FLOOR DEPOT will provide SPOT rectification service FREE OF CHARGES on the condition that the Fixing works must be executed by our authorized and recognized installation team.

• 5 YEARS TERMITE DAMAGED SERVICE WARRANTYIn the event of FLOOR DEPOT floorboard is infested or affected by termite within the service warranty period, FLOOR DEPOT will provide SPOT repairing service and replacement of affected area floorboard or material at NO COST to the FIRST owner and ONCE only on the condition that the Fixing work must be executed by our authorized and recognized installation team. Upon notification of a claim being given, the FIRST PURCHASER/OWNER is subject to take all reasonable steps to minimize the extent of the termite damages, immediately engage Pest Control agent to provide termite control service prior to FLOOR DEPOT spot repairing and replacement service job.

This Service Warranty commences from the date of fully settlement of invoice. The warranty is not transferable; its terms apply to the FIRST PURCHASER/OWNER only.

A. Laminate flooring is a versatile, durable, attractive flooring with the appearance of a hardwood floor. Although laminate flooring looks like wood flooring, there is actually no solid wood used in its construction. Laminate floors are made up of several materials bonded together under high pressure. Most laminate flooring consists of a moisture resistant layer under a layer of HDF (high density fiberboard). This is topped with a high resolution photographic image of natural wood flooring. It is then finished with an extremely hard, clear coating made from special resin-coated cellulose to protect the laminate flooring. Laminate flooring is perfect for anyone wanting a durable floor for a fraction of the price and installation time of a hardwood floor, but with the attractiveness of real hardwood. This construction also makes laminate flooring more environment-friendly as it uses less wood in its construction and makes more efficient use of the wood fiber that is used.

Q. What is the difference between laminate flooring and hardwood flooring?

A.Both laminate flooring and hardwood flooring can beautify a home. While hardwood is often thought to be a superior choice, there are several advantages to laminate flooring. Distinct differences between the two types of flooring often make laminate a more attractive alternative. Solid hardwood of any thickness (most is 3/8” to 3/4”) should be installed only above grade. Laminate flooring can be installed above or below grade, and over virtually any other flooring surface. Some hardwood flooring is engineered, meaning that instead of solid hardwood, it is made of several wood layers with a hardwood veneer. Laminate flooring, usually 7mm to 8mm (5/16” to 3/8”), is also made of several layers. These are laminated together which makes for stability and strength. The top surface of laminate flooring is a photograph of hardwood. High quality photographs faithfully reproduce the grain and color of natural hardwood, and the surfaces on quality laminate flooring closely resemble real wood. Although many people insist on hardwood flooring, laminates are a long-lasting, durable, affordable option that are quickly becoming one of the most popular types of flooring.

A.There are many types of edge joining systems used to connect laminate flooring panels together. Some laminate flooring connections snap together by hand while others require a light tap with a mallet and a tapping block. Still others use a combination of a “snap” click edge and a “bang” or “tap” click at the end of the panels. While most of the various systems work well to secure your laminate floor, it is important to read your laminate flooring installation instructions carefully. Familiarize yourself with how your flooring locks together before starting your installation. Some proven and popular laminate floor joining systems are: Uniclic, Kronotex’s Clic2Clic, Classen’s EasyConnect and Lamton’s InstaLock.

A. Laminate flooring is an extremely versatile flooring product. It can be installed in virtually any room of your home, above or below ground, over wood or concrete. There are several locations that are not recommended for laminate flooring. Because laminate flooring is a wood flooring product it is not recommended that laminates be installed in wet locations such as bathrooms, washrooms, saunas, enclosed porches or verandas, or anywhere that may require wet-mopping. Extended exposure to moisture of this type may cause the core of your laminate flooring to warp or swell. In some instances, with special installation procedures, it is possible to install laminate floors in bathrooms where water will not stand on the floor for any length of time. For bathroom installations, it is recommended you apply a light bead of glue to the tongue on the planks to be used in the areas subject to spills. Also, ensure that all spills are mopped up and dried promptly.

Q. What are the advantages of laminate flooring over those of solid hardwood flooring ?

A. One obvious advantage is that of price; laminate flooring is typically half the cost of traditional hardwood flooring. Sometimes the savings are even greater, depending on the types of flooring in question. Additionally, laminate flooring is designed to be easy to install and is generally a good choice for most do-it-yourselfers, where solid hardwood requires a specific level of expertise. Installing laminate doesn’t involve nails, and more recently has done away with glue as well in many cases. Laminate flooring can therefore be installed fairly quickly and inexpensively. Laminate flooring is generally designed to be scratch-resistant and fade resistant, two areas where solid hardwood flooring is known to be more vulnerable.

A. Laminate flooring boards must be acclimatized for 48 hours in the room where they will be installed. Installation should take place at room temperature of at least 65°F (15°C). A floor surface temperature of 59°F and an overall room temperature of 64°F must be ensured before, during and three days after the installation.

Q. Do I have to keep staggering the planks in my laminate flooring installation?

A. The first row should be started with a full plank, the second row with a 2/3 plank and the third row with a 1/3 plank. The distance between joints from one row to the next for the remainder of the installation must be 8" or greater

Q. How do I determine the direction in which to install my laminate flooring?

A. To decide where to begin the layout of your floor, consider incoming light. It is usually best to install laminate flooring with the planks running parallel to light coming in windows or glass doors. For any installation, the starting wall should be as long and straight as possible.

Q. What is the reason for the necessary 10mm gap left around the perimeter of the interior and around other obstacles within it?

A. Because laminate flooring is derived from wood, it is subject to expansion caused by room temperatures and humidity levels. An expansion gap is a necessary part of any successful installation because it allows space for the expansion of the floor as it responds to these external influences of temperature and humidity. When it is exposed to warmer temperatures, or to increased humidity, laminate flooring planks expand outward. Leaving out the essential element of an outside gap can cause the buckling of the individual laminate flooring planks as the planks push outward against walls or other obstacles.

A. A floating floor is a floor built with all its parts attached to each other but with none of these component parts fixed to the supporting floor. Virtually all laminate floors install as floating floors.

A. High density fiberboard, HDF, is basically a high-density, moisture-resistant fiber panel. It is made of wood residues (sawdust, shavings and wood chips) from wood processing factories. This ligneous material is ground into a pulp to which a melamine-urea-formaldehyde resin is added. This pulp is then dried and pressed into panels.

Q. How is the paper applied to the HDF core?

A. The melamine impregnated paper is thermo-fused to the core, topped with an aluminum-oxide wear layer.

A. Concrete floors below ground are capable of storing a vast amount of water. It is crucial to avoid all direct contact between the laminate flooring and the concrete floor because the soil beneath the concrete can transmit humidity into the floor. Installing a moisture barrier over all concrete surfaces is mandatory for a successful installation and for the ongoing health of a laminate floor.

Q. How does laminate flooring from FLOOR DEPOT compare to other laminate flooring products?

A. All Laminate floors sold by FLOOR DEPOT are high quality products, manufactured with residual wood fiber. Their self-locking tongue-and-groove systems have exceptional joint integrity and are designed for easy, glue-free installation. All edges are protected against ingress of moisture by an environment-friendly hydrophobic agent. All laminate floors from FLOOR DEPOT meet stringent standards for resistance to moisture, wear, fading, and staining. And after installation, the floor can be walked on immediately.

A. Laminate flooring is a beautiful, low maintenance, long-lasting flooring. There are several simple steps that you can take to keep your laminate flooring clean and to ensure that you get many years of service from it. Simply dust mop or vacuum with a soft brush or wood floor accessory to keep your laminate floor clean from dust, dirt or grit.

A damp cloth or mop can be used without damage to the laminate flooring panels, but do not use excessive water. Dry the floor thoroughly with a clean, soft cloth.

Blot up spills or water from wet feet or footwear immediately with a clean, dry cloth, sponge, or paper towel. Do not allow excess liquid to remain on the surface of your laminate floor.

Do not use soap-based detergents, abrasive cleaners, or combined “clean and shine” products on your laminate floor.

Do not use steel wool or other scouring pads that may scratch laminate panels.

Do not wax or polish your laminate flooring.

Do not steam clean or use chemicals that may damage the laminate flooring surface.

For stubborn spots or stains on laminate flooring use acetone or nail polish remover on stubborn substances such as tar, asphalt, paint, or oil. Then wipe clean with a damp cloth.

A. While laminate floors are highly resistant to stains and abrasions, they are not indestructible. In order to maximize the durability and beauty of your laminate flooring, we recommend the following practices as part of your floor’s normal care and maintenance.

Place a doormat outside the exterior entrances to collect excess moisture, sand, grit and other potentially damaging substances from being tracked onto your laminate floor.

Use only colorfast and non-scratch carpeting or pads on your laminate surface.

Avoid sharp or pointed objects with concentrated weight such as high heels on your laminate flooring.

Use protective felt pads under furniture legs or wide castors under appliance levelers.

Do not slide furniture or appliances across your laminate floor. If using a wheeled dolly to move furniture or appliances, place a clean sheet of smooth plywood or other protective layer over your laminate surface.

Rearrange furniture occasionally for increased indentation resistance

Do not treat or seal your laminate floor panels after they are installed.

A. If the plank that needs replacing is close to the edge of the room, simply disassemble the floor to the position of the plank to be replaced and then reinstall the plank(s). There is a more complicated procedure if you need to replace a single hard-to-get-to plank.