Help center

A Primary User has Administration rights for an account created for his company. Primary Users can Manage Sub-Users (create / edit / delete), edit account settings, monitor account usage and assign permissions to sub-users. Additionally, Primary Users can also search for candidates and post jobs. A Sub User can search for candidates and post jobs.

I'm having problems signing into my account. What should I do?

If you are unable to login to your account, please check the following -

1. You are entering the correct username and password combination.
In case you have forgotten your password, click on Forgot Password to reset it.

2. You have cookies enabled on your browser.

3. You have JavaScript enabled on your browser.

If the problem persists, please contact your Customer Service Representative or call us on +91-8067363434 (9am - 6pm, Mon to Fri).

I forgot my username/password. How can I retrieve it?

If you are unable to login to your account, please check the following -

1.) You are entering the correct username and password combination. In case you have forgotten your password, click on Forgot Password to reset

2.) You have cookies enabled on your browser

3.) You have JavaScript enabled on your browser

If the problem persists, please contact your Customer Service Representative or call us on +91-8067363434 (9am - 6pm, Mon to Fri)

How many sub-users can I create?

The number of sub-users allowed on an account depends on the subscription you have purchased.
To purchase additional logins, please contact your Account Manager or Customer Service Representative.

If you have been logged out of your Shine account, it is probably because:

1.) You have not used the application for 1 hour after you logged in and your login session has expired.
(Note: We always recommend that you click on the "Logout" link at the top after you finish using our services. This is to avoid any timeouts and prevent unsaved changes from being lost).

OR

Your session has been reset by another user who is using your login credentials
[Note: You are advised not to share your username and password with anyone]

Is there any demo version of Shine for trial purpose before I make a purchase decision?

There are trial packages available for Shine which you can use to make a decision. Please contact our sales representatives for the same.
You can also leave your contact details on the homepage, and someone from our team will get back to you.

Who should I contact if I face any problems while using my account?

You can contact your Account Manager or Customer Service Representative for any issues or
call us on +91-8067363434 (9am - 6pm, Mon to Fri).

How can I keep track of my activity in my Shine Account?

To view your activity over a period of time, you can generate and view the Usage Report for
your activity.Go to My Login -> My Usage to view the information
Additionally you will also be able to view your Account Balance, thereby helping you plan your usage of available limits better.

How can I keep track of user activity in my Shine account?

To view activity in your account over a period of time, you can generate and view the Account Usage report (in the Administration Tab) as a super-user [This report is available to the Primary User only]
Account Usage report

1.) Displays the overall Shine Smart Search activity grouped by users of your company over a period of time

2.) You can generate a quick report for particular pre-defined time periods or you can generate a report for a custom date range

3.) For later use, you can also download these reports in MS Excel format.

Additionally you will also be able to view your Account Balance, thereby helping you plan your usage of available limits better.

How to Manage Sub Users?

1.) This section displays your sub user list information

2.) You can keep track of the various sub user last logins, Edit their Contact Details,
Change their password and check their status whether they are Inactive / Active

Smart Search FAQ

Why do I need Shine Smart Search?

Shine Smart Search is the finest database of Jobseekers in India with over 12 million candidates,
from various industries, functions, locations and experience levels.
With a Shine Smart Search subscription you get to reach out to these jobseekers and hire
them to meet your recruitment needs. Shine Smart Search offers:

1.) An intuitive state of the art search engine that helps in finding the most relevant
candidates with great ease

2.) Various search options: Advanced, Simple and People Search making your search even
more fast and relevant

3.) Refining search results instantaneously by just clicking on the relevant facets

7.) You can even share folders/searches and templates with specific users in your company

How can I search for resumes in Shine Smart Search?

To search for candidate resumes, you need to login to the system using the username and password provided to you at the time of purchase of the account.
The steps to be followed are

1.) Login to Shine Smart Search.

2.) Click on the desired search tab to choose between Simple Search, Advanced Search, or People search

3.) Enter your search criteria in the relevant form and finally click on the Search button.

This action will take you to the search results page and show you the candidates matching your search criteria.

What are the different search options available in Shine Smart Search?

You can search for candidates in our resume database using the following search options:

1.) Simple Search: You can enter your search criteria and also provide filters on Location and
Experience to obtain search results corresponding to your query. Simple search accepts search strings
that include Boolean operators as well. Enter keywords of your choice which may correspond to job titles, \
company names, skills, industries etc.

2.) Advanced Search: This is a comprehensive search form which uses multiple search criteria like Keywords (All, Any, Exclude), Boolean, Industry Type, Functional Area, Total Experience, Current Location, Current Annual salary, Largest Team Size Managed, Include / Exclude specified Employers, Education Degrees, Education Streams, Institute Names, Course Type.
You can also attach parameters for filtering the results basis the candidate activity and registrations.

3.) People Search: Search for specific people by entering the name or mobile number or email id field
and clicking on search.

What is the significance of keyword search in Shine Smart Search?

The Keyword entered in the search forms searches for the inputted keyword(s) in various
fields of a profile. You will see results basis the relevance of the place where the keyword
occurs in the profile, as well as the number of times the keyword occurs. Shine's technology
ensures that you get the most relevant results basis the keywords that you use to search.

How can I search within results?

To further refine your search results, you can use the option of 'Search within Results'
On the Search Results page, you will see a text field for 'Search within Results' on top of the Filters on the Left panel. You can enter multiple keywords, including Boolean separators in this field to refine your search criteria

What is meant by reset user?

For every search query you execute on Smart Search, our intuitive Search Algorithm
ensures that you can toggle between various results by simply clicking on the various groups
listed on the left hand pane

1.) All the candidates are obtained basis the keywords entered and are grouped basis the following
fields in descending order

2.) Location

3.) Experience

4.) Current Annual Salary

5.) By clicking on a particular checkbox, the results obtained get refined for that
particular value and candidates get refined basis the search criteria

The Keyword entered in the search forms searches for the inputted keyword(s) in various fields

How can I view details of a resume?

To view a resume:

1.) Conduct a search

2.) Click on the candidate name to view detailed profile, the Resume is
appended at the base of the Profile

How can I contact candidates from Shine Smart Search?

You can contact candidates in two ways:

1.) Send out emails from your Shine Smart Search account to the candidates.

For contacting candidates through Shine Smart Search:

1.) Select the desired candidate(s) from the search list page

2.) Click 'Send Email' from the actions listed at the top

3.) From the form that shows up, select an existing Email template or compose a new Email to be sent to the candidate(s)

4.) Send the Email to the candidates by clicking on Send

You can also contact the candidates through SMS [you'll need to select 'Send SMS' action in that case in step 2 above.
To subscribe to Email and SMS package you may contact the Shine Sales Team.

How can I save candidates that I like during my search?

To save the desired resumes from the search results page

1.) Go to the search results page; check the box against the candidate(s)
you wish to save/move into a folder.

2.) Click on the "Save to Folder" button at the top

3.) A window opens up asking if you wish to save the
candidate in a new folder or in an existing folder

4.) Select one of them and Save the candidate

5.) The candidate profile link will start appearing on the selected Folder

6.) You can save up to a maximum of 1000 candidates in any folder

Can I create templates for the emails I wish to send to candidates rather
than creating a new email message every time?

Yes, for this you need to create Email / SMS templates using these steps:

4.) This will open up a dialog box. Specify the template name, and subject, compile the
email message and click on 'Create'.

5.) You can also modify existing templates by clicking on them and making the required changes

6.) You can save up to 10 templates for Email and 10 for SMS per login

Can I download Multiple Resumes?

Yes. To download multiple resume(s):

1.) Login to your account and go to the folder or perform the search from
which you want to download the resumes.

2.) Select the candidates for whom you wish to download the resumes

3.) Click on 'Download resumes' button

4.) The resumes for the selected candidates get downloaded into a zip folder in your computer

5.) You can extract these resumes and refer to them at your leisure even when you are offline

To download the resume that you're currently viewing, simply click on the
'Download Resume' option available at the top of the resume preview page.

Can I add notes to the resumes for additional information or future reference?

Yes, you can add additional notes to a resume by using the 'Add Notes' option available against each Candidate record on the Search Results page.
A note that has been added to a candidate can be viewed by all users on a particular account

What is Activity History?

Everytime you perform an action on a Candidate it updates Activity History.

Clicking on this link will give you details of actions like -

1.) Candidate Profile Viewed On (Date) by (UserName)

2.) Candidate Resume Downloaded on (Date) by (UserName)

3.) Candidate Downloaded as part of an Excel Download on (Date) by (UserName)

What is Resume Freshness?

Resume Freshness indicates when a candidate was last active on our site. You can search resumes
basis Freshness by using the dropdown on the top of the Search Results page

Smart jobs and matches FAQ

What are Job Postings? What all can I do with your Job Postings solution?

Job Postings are an effective way to advertise your position online and get instant responses.
Shine offers you two types of Job Postings

Additionally you will receive applications, split into Matched Applicants and Other Applicants

1.) Matched Applicants are those applicants who match your job criteria and have applied to the job

2.) Other Applicants are applicants who have found your job on the site and applied to them

How can I post a job?

Posting jobs on Shine.com is quite easy with 3 simple steps:

1.) Login to your Recruiter's account at Shine.com with the username and password mailed to you earlier.
Go to "Jobs" Post a Job

2.) Fill the Job Posting form, preview and post it

Once a job is posted, all candidates matching your job criteria will receive a
Job Alert email with your job details. This will help in getting the maximum response for your posting.

For how long will my posted jobs remain advertised the site?

All jobs remain active on the site for 90 days from the date of posting, by default.

How do I know the number of job postings left in my subscription?

You can view this information by going to the Account Usage tab.
Alternately, you can view all feature balances on the Home Page of your account (if you are a Primary User).

How long will it take for my job to get reflected on Shine?

It takes a maximum of 4 hours for a job to reflect on the site.

What is meant by 'Republish' a job?

Republishing your job means extending its duration on the site. Each republish consumes a job from your subscription.
This implies that if you have subscribed to a pack of 5 jobs, you can either post 5 jobs or post one job
and republish it 4 times.

What happens to my job after 90 days?

The jobs that have been on site for more than 90 days are automatically expired. You will be able to access your applications to these jobs for upto 30 days post expiry, after which they will be archived.
You can choose to republish Expired or Archived jobs at any time.

How do I edit a job that I've already posted on the site?

You cannot edit a job that has already been published. If you wish to edit a published job, please contact your Customer Service Representative for the same.

Login to your account and click on Jobs?

When you hover over the job listing, you will see a link to 'Edit' the job.
Click on this link and the Job Posting form will open with the job details for you to edit.
Make the desired changes and then publish the job.

How do I remove my job from your site?

To remove a job, go to the Manage Jobs section
Select the job you wish to remove, and then click on 'Expire' button from the top of the Job Listing section
Your job will be expired and removed from the site. You will be able to access the applications
already received for upto 30 days post this expire, after which the job will be archived.

How do I view the applications/responses received for the job that I've posted?

Additionally, at the time of job posting you can specify whether you wish to receive
applications on email as digest. You have three options-