I am the IT director for a multi-million dollar environmental engineering firm. We cancelled all services with Verizon almost two years ago now due to horrible service, antiquated billing systems and zero customer care. I'm happy to report that after two years our company still continues to receive monthly invoices for services that were cancelled over two years back. So if you are thinking of considering Verizon Business as a provider for your company, RUNNNNNNNNNNNNNNNNNNNNNNNNN! They are the worst of all tele/datacom service providers. Integration service providers that we work with rank them at the bottom of the worst list and recommend staying away from them.