Building a Balanced Scorecard

One day training workshop

Overview

Management is a balancing act – striving to achieve high performance in terms of quantity and quality, customer focus and tight budgeting, continuous improvement and good leadership. There is a danger of trying to achieve it all but failing to achieve any of it.

The Balanced Scorecard is a planning technique that can help to set balanced priorities for customer needs, financial targets, operational excellence and learning and growth. Its clear and practical approach makes it easy to engage staff and report on progress.

What you will learn:

Participants will learn how to:

Clarify and gain consensus about vision and strategy

Set strategic targets

Create a sound basis for business planning.

Communicate the plan and gain staff commitment

Align resources with business initiatives

Give clarity of goals for day-to-day operations and for monitoring progress

Sustain investment in intellectual and intangible assets

Provide a tool for organisational learning

Who should attend
this training course:

Managers in the private sector who want a results-driven approach to business planning

The Ten Essentials of the Balanced Scorecard

(For Public Sector and Non-profit Making Organisations)

One day training workshop

Overview

The Balanced Scorecard is now gaining ground in the public and not-for-profit sectors as a clear and useful tool for service planning. It can help service departments to distil their key priorities and communicate these to front-line staff in a simple visual format that is easy to understand and monitor. This practical training day is an introduction to the scorecard model adapted for not-for-profit organisations, and a step-by-step approach to making it work as a management tool in practice.

What you will learn:

By the end of the course delegates will:

Be familiar with the not-for-profit Balanced Scorecard structure

Understand how it can form the basis for service and business planning

Know the 10 steps to take to make it successful in their organisation

Who should attend

Managers in the public sector who want a practical training course to create a results-led approach to business planning