tag:status.m1finance.com,2005:/historyM1 Finance Status - Incident History2019-02-22T09:29:16-06:00M1 Financetag:status.m1finance.com,2005:Incident/20786172018-12-04T09:45:51-06:002018-12-04T10:03:58-06:00Upstream market data vendor outage<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>09:45</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>09:28</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>09:28</var> CST</small><br><strong>Identified</strong> - Please be aware that our upstream market data vendor is currently experiencing outages. We are working with them on a prompt resolution and will provide any updates as they become available to us. <br /><br />Apologies for any inconvenience this may cause.</p>tag:status.m1finance.com,2005:Incident/19587692018-10-09T10:58:33-05:002018-10-09T10:58:33-05:00ACH provider outage<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>10:58</var> CDT</small><br><strong>Resolved</strong> - Service has been restored to our upstream ACH provider. ACH transfers are now completed and trading for affected accounts has begun. ETA for trades to be available within the dashboard is 11:30 AM CDT.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:21</var> CDT</small><br><strong>Identified</strong> - Our upstream ACH provider is experiencing problems. Any deposits or withdrawals created today, scheduled or otherwise, will be delayed until resolution.<br /><br />Trade windows of affected accounts are expected to be delayed as well until ACH resolution. We do not have an ETA at this time but will continue to provide regular updates until resolved.</p>tag:status.m1finance.com,2005:Incident/19425302018-10-01T14:56:45-05:002018-10-01T14:56:45-05:00Upstream documents vendor outage<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>14:56</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:17</var> CDT</small><br><strong>Monitoring</strong> - Our upstream documents provider is experiencing problems. Users will temporarily be unable to retrieve documents (tax forms, statements, and confirms).</p>tag:status.m1finance.com,2005:Incident/18944982018-09-05T21:00:18-05:002018-09-05T21:00:18-05:00Routine infrastructure maintenance tonight between 8:00 PM CT – 9:00 PM CT<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>21:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>18:54</var> CDT</small><br><strong>Scheduled</strong> - M1 would like to advise you that we will be conducting routine infrastructure maintenance tonight between 8:00 PM CT – 9:00 PM CT</p>tag:status.m1finance.com,2005:Incident/18558922018-08-12T00:01:47-05:002018-08-12T00:01:47-05:00Scheduled maintenance<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>00:01</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>16:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>15:35</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance</p>tag:status.m1finance.com,2005:Incident/18406152018-08-01T11:56:23-05:002018-08-01T11:56:23-05:00Latency detected<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:56</var> CDT</small><br><strong>Resolved</strong> - M1 Finance would like to advise you that we have resolved the issue with the service response times and processing latency. All new activity and pending transactions are now being processed.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:30</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>09:12</var> CDT</small><br><strong>Investigating</strong> - Problems with upstream vendors are causing latency in parts of our application.</p>tag:status.m1finance.com,2005:Incident/18125472018-07-14T19:00:21-05:002018-07-14T19:00:21-05:00Planned Maintenance<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>19:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>10:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:57</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:56</var> CDT</small><br><strong>Scheduled</strong> - M1 Finance will be performing planned maintenance on Saturday, July 14, from 7 a.m. to 7 p.m. CT. You will still be able to access your M1 account during this time, though certain features may be limited. <br /><br />There may be brief periods during which the platform is inaccessible, but these will be kept to a minimum to avoid disrupting your M1 experience. You can check our status page throughout the day for more details.<br /><br />If you have any questions in the meantime, please email us at support@m1finance.com.<br /><br />Thanks!<br />M1</p>