Rating

8Overall

8
Applicability

7
Innovation

7
Style

Review

News flash: Happy workers make successful companies. That is what Steven J. Stein’s research concludes. Much of the information in this book is based on the results of his own surveys. He helped develop the “Benchmark of Organizational Emotional Intelligence” (BOEI), which tests overall emotional intelligence across a company and in its divisions. He suggests measuring it frequently and lists seven steps on how to improve it over time. Stein has long-term experience in this field and offers business wisdom in a conversational tone. getAbstract recommends this guide to human resources managers and corporate leaders who want to emphasize emotional intelligence in their firms.

In this summary, you will learn

What traits define an emotionally intelligent workplace

How your firm can develop those characteristics

How testing for emotional intelligence helps organizations improve their bottom line

Summary

Your Greatest Resource Many books and articles have demonstrated the connection between an individual’s emotional intelligence and his or her success. Emotional intelligence is a collection of skills, from “common sense” to “sensitivity,” that support your ability to understand yourself...