LizzieMade's Shop Announcement

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I fill my shop with hand-made books and craft items. Each item is hand made with care, all are different. Ready Made & to Order.

I hope you will find something here to inspire you. If you have a special request, I am happy to discuss your requirements.
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IMPORTANT: Please read for current Custom Order Information:

CUSTOM ORDERS

10 December 2014 - Current Timescale for completion and shipping of a Custom Book :

My Custom order book is full for orders, until February 2015. If you would like to discuss an item for completion from March onwards, please do contact me!

This doesn't apply to small changes, such as custom labels for ready-to post items, tassels and other minor changes. A custom book takes many hours work from start to finish, so I can only take these on when I have a "slot" available. Smaller tasks can usuallu fit in between stages of my other work.

Please feel free to message me with your enquiry - I will do my best for you.

Thanks!

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SHIPPING INFORMATION

Please allow up to 1 week for UK shipping, up to 2 weeks for Euro-zone and 4 weeks for shipping to the Rest of the World, including rest of Europe, USA, Canada, Australia, New Zealand. If you live in a less accessible area, or you know that shipping takes more time, do allow for this when you place your order.

I use Tracked Airmail Delivery for all Guest Book, Album and Custom Orders. The delivery targets are between 1 and 7 days, depending on the location.

If you wish me to ship your smaller Ready-to-Ship order by Tracked delivery, this can be done, for an additional fee (currently around $10-$20, depending on weight of item).

Generally, deliveries to UK and Europe take less than a week, to USA/Canada around 7-14 days; however, items shipped outside UK are subject to local Customs laws and may be delayed, if Customs in the receiving country wishes to inspect the package. Therefore, I suggest allowing a further week or two, to ensure your item reaches you in plenty of time.

Please be aware that countries have their own rules about import of goods. Your Customs department may impose an Import Charge on your package. It is the buyer's responsibility to pay any charges levied. LizzieMade can not predict or be responsible for these charges. If you wish to be certain that there will be no import tax, I would recommend checking your local regulations before purchase.

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RETURNS

You may change your mind and cancel your order within 14 days of placing it, or within 14 days of receipt, whichever is later.
You will be responsible for paying return postal charges and a refund can not be issued until the item has been returned in as-new, saleable condition. If possible, I suggest you re-wrap the book in its original packaging, to protect it on its return journey.
Please let me know that you intend to return the item, as soon as you can, and before you post it. Thanks!

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RETURNING CUSTOM ITEMS

If an item is Custom Made for you, or a Ready-Made item has been Customised, then it may not be possible to return it for a refund. In this case, do contact me to discuss this, BEFORE sending anything back. If the item can be altered for re-sale, I will refund a proportion of the purchase price, if I possibly can. Please bear in mind that a Custom item involves a lot of extra work that takes more time than a standard ready-made item. That is included in the cost of your item and can not be refunded.
It will be your responsibility to cover the costs of returning a cancelled order; if possible, please use the original packaging, to protect the item on its return journey.
Please let me know that you intend to return the item, as soon as you can, and before you post it. Thanks!

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RETURNING FAULTY/ DAMAGED ITEMS
If an item is damaged in transit, please contact me and we will discuss what can be done - it may be possible for the book to be repaired. In any case, we can arrange for the book's return and a refund, if that is what you wish.

I do my very best to produce high quality items. However, if a book that you bought from LizzieMade should be faulty, please let me know as soon as possible. A repair may well be possible, or I may be able to replace your item. If we can't resolve the problem, then a refund will be possible.

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Your statutory rights are not affected by the above. For EU customers, a returns form is available for your use, should you require it; however you are not obliged to complete a form and choosing not to do so will not affect your rights.