Help using our new website

Welcome to our new website

We’re absolutely thrilled with it and we hope you are too! We’ve put our heads together and worked hard to create an easy to use virtual garden centre that is brimming with new ideas and creativity. We want to inspire you throughout your shopping experience with us and make it enjoyable to find the perfect products your home and garden.On this page you’ll find lots of information about the changes; what’s new, improved and different?

Our improved website gives us a fresh start and lots of exciting new features. The downside is we’ve not copied across any old website accounts. This means if you had a customer account on our old website, you’ll need to create a new one on our new website. We’ve made it really, really easy – it’ll only take 10 minutes, we promise. We’ll remember all your details for future visits, making it quick and straightforward to pop by and get all your gardening essentials next time.

Top Tip

If you don’t fancy creating an account and just want to get straight to paying for your goodies, have no fear. We have the perfect solution. You can now check out as a ‘guest’ – no account creation or logging in required.

If you have any queries about your old website account, including your previous orders, please email our Customer Care Team (available Monday – Friday 9am-5pm, excluding Bank Holidays) at customercare@notcutts.co.uk.

To help you find what you’re looking for and discover new ideas we’ve worked hard to create a friendly navigation that is easy to use. You can view our wide selection of products for the home and garden by selecting individual collections from our top menu. Alternatively, let us do the hard work – type the item you’re looking for into our search (always top right) and we’ll find it for you!

Privilege Club is a Club for our customers. Along with a whole host of benefits (visit our Privilege Club area for lots more information), Privilege Club members save 10% off everything, every day. We've now made it much easier for our members to get their exclusive discount. If you’re a member, just have your Privilege Club number handy and enter it into the special box when you check out with your purchases. Your savings will be deducted straightway!

Shop regularly online? Create a website account and add your Privilege Club card number - we’ll then calculate your discount automatically! You’ll also be able to check your membership expiry date, change your contact preferences and learn more about exclusive Privilege Club events under the Privilege Club area of your web account.

If you would like to find out more about your local Notcutts, including contact details, facilities, events and offers, our new ‘Garden Centre Finder’ is the perfect first port of call. Not sure where your nearest Notcutts is? No problem. Just pop in your post code in our handy search and we’ll find it for you.

Our love of offering an unforgettable shopping experience all starts with the products. On our new improved Notcutts.co.uk we’ve aimed to help you find the right product for your home and garden with a wider online selection than ever before. Our buyers have been working round-the-clock to bring you an even greater choice of trowels, garden furniture, BBQ sets and much much more Improved Product Information

We wanted to give our customers more with our new website; more product details, more photos (with super zoom for that detailed close up!) and more ‘how to’ guides. We want to offer you all the information you need to decide if something is right for you. Read all about the items you want, discover similar products and even create your very own wishlist.

We’ve aimed to make using our website pleasurable. Whether you’re searching for Spring bulbs or a little bit of luxury for the home, it’s easy to shop with us. Once you have seen something you like select ‘Buy Now’ and you will notice a mini-basket pop up (top right hand corner). You can use this little basket to amend your purchase at a glance and be on top of what you’re ordering. To help you find just the right product for you, we will show you what else is available. This can be a similar product, one that might make your gardening jobs easier or an item that is recommended to be used with the items you’ve chosen.

Just browsing? Great! You might like our Tell a Friend, Add to Wishlist, Print or social media buttons found on every product page.

Since the very beginning we’ve enjoyed offering our customers friendly tips and advice, and this remains true today. If you’re looking for a month-by-month gardening checklist our Garden Library is filled with helpful guides that have been written by our experts. We also want to create a community where gardeners can share their own tips and stories. Currently our specialist writer Mr McGregor is leading the way on our blog, but we want to hear from you too.

You can also find our latest news and keep up-to-date with events on our news section. We aim to give you all the information you need and would love to see you get involved with our campaign to get Britain growing. Comment on our blog pieces or send us your thoughts at customers@notcutts.co.uk.

To view our website in the best possible light we recommend that you use the latest version of your preferred web browser and enable JavaScript and Cookies.

Our website is currently best viewed on a desktop or laptop computer. We know smart phones and tablets are getting very popular (were you lucky enough to get one for Christmas?). We're working hard to make sure our website looks as good as possible in this new technology. We're not there yet, so please do bear with us.