Moggy wrote:Coughing. People just coughing all strawberry floating day long. strawberry float off home if you are that ill you banana split.

There was a guy in my work who was awful for this - he had a smoker's cough so loud and so invasive that you could hear it from the other end of the office. And my office is an open plan call centre with 700+ people in it.

Moggy wrote:Coughing. People just coughing all strawberry floating day long. strawberry float off home if you are that ill you banana split.

There was a guy in my work who was awful for this - he had a smoker's cough so loud and so invasive that you could hear it from the other end of the office. And my office is an open plan call centre with 700+ people in it.

Moggy wrote:Coughing. People just coughing all strawberry floating day long. strawberry float off home if you are that ill you banana split.

There was a guy in my work who was awful for this - he had a smoker's cough so loud and so invasive that you could hear it from the other end of the office. And my office is an open plan call centre with 700+ people in it.

Contact centre punters that think it's acceptable to just start ranting at me dropping F and C bombs left and right. In what universe is that an acceptable way to speak to someone that's trying to help you, especially when the caller is the one that has strawberry floated things up in the first place?

IAmTheSaladMan wrote:Contact centre punters that think it's acceptable to just start ranting at me dropping F and C bombs left and right. In what universe is that an acceptable way to speak to someone that's trying to help you, especially when the caller is the one that has strawberry floated things up in the first place?

Yeah but the customer is always right, so you are an F-ing C I'm afraid

IAmTheSaladMan wrote:Contact centre punters that think it's acceptable to just start ranting at me dropping F and C bombs left and right...

That just isn't on... I would have thought that most companies would have a policy along the lines of "sorry but we cannot assist customers who abuse our staff"?

We have a policy that we can hang up on people if they start swearing and abusing us. It rarely happens but I am always hoping on a difficult call that they start swearing so I have an excuse to hang up.

IAmTheSaladMan wrote:Contact centre punters that think it's acceptable to just start ranting at me dropping F and C bombs left and right...

That just isn't on... I would have thought that most companies would have a policy along the lines of "sorry but we cannot assist customers who abuse our staff"?

We have a policy that we can hang up on people if they start swearing and abusing us. It rarely happens but I am always hoping on a difficult call that they start swearing so I have an excuse to hang up.

IAmTheSaladMan wrote:Contact centre punters that think it's acceptable to just start ranting at me dropping F and C bombs left and right...

That just isn't on... I would have thought that most companies would have a policy along the lines of "sorry but we cannot assist customers who abuse our staff"?

We have a policy that we can hang up on people if they start swearing and abusing us. It rarely happens but I am always hoping on a difficult call that they start swearing so I have an excuse to hang up.

Do you have to talk to customers in finance?

I’ve no idea, I don’t work in finance.

My job is winding up (epic bantz!1!!) pension schemes. We are nice people that are only trying to help, but some customers get a little offended that we are winding up their old crappy pension arrangements.

I sold a processor on ebay. Sent it via Royal Mail. All documented, done about the 20th of July.

So the guy I sold it to starts sending me these messages on 3rd of August;

Hi I have just spoken to yodal the parcel company dealing with the delivery of my motherboard but, they are saying they haven't got it and it's not in there system. Wondering if you can help me to find out where the parcel is. Thanks

A few concerns leap out to me. I didnt sell him a motherboard. The item I did sell was sent Royal Mail, not 'yodal'. The item is confirmed to have arrived before 24th of July.

Naturally the buyer is very confused by all of this and isnt interested in rational explanations.

How do these people function day to day? How is he going to put this computer together when it arrives?