First thing to check is on the config page is if the ip address is Static or Dynamic (DHCP).

If it is Static:

Test the network port with another device and see if it has network access. If you are not getting network access then try to replace the network cable and test again. If you are still unable to access the network the it maybe an issue with the network jack or the cableing to the jack.

If it is Dynamic:

Turn the printer off and disconnect the network cable and power cable. If the printer has a jetdirect card then remove the card and place i back in. Reconnect the network cable and the power and power up the device.

OK, I connected my laptop to the network cable and was connected to the network, so no problems there. I did a reset to factory settings on the printer, then reconfigured the jetdirect settings. After that, I can no longer ping it. This is a training lab with 30 computer and none of them can print to the printer.

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Do a factory reset to default and then try pinging that. Don't reconfigure it. Leave it as default. Then ping it. No joy then quite possibly the JetDirect card. Also check all of your cabling and connections.

The HP network wizard may be hit or miss. At times it has worked brilliantly for me. Other times it hasn't.

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