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This new form of recovery allows the user to restore the preloaded operating system and software on the machine back to the original out of factory condition. This can be useful if the machine is encountering problems that can not be resolved (i.e unrecoverable software errors) by any other means. Because the recovery partition is the only means of recovery that came with the machine it is not recommended that you remove the data within the service partition or delete the partition to reclaim the additional hard drive space. In the off chance that the hard drive fails, a replacement drive and a CD with the preload recovery image may be obtained by contacting the Support Center.

Prior to performing a software recovery, Lenovo recommends returning your system to it's original factory configuration by removing all hardware that has been added to your system.

When the system first starts, the following message will be displayed on a blank screen:

To Start the Product Recovery program, press F11

This message will stay on the screen for approximately 2 seconds, and it will be there every time the machine is started from a powered off state. If the F11 key is pressed while the message is displayed, then the system will enter the Service partition.

Note:If the system is a Microsoft Windows 2000 / Microsoft Windows NT 4.0 "Choose and Recover" system, a screen will be displayed before the main Recovery Utilities screen: Machines with a single operating system preload will only display a single operating system restore option.

When a "Full recovery" or a "Partial recovery" is selected, the user will have to confirm that they want to restore the preload and proceed. If the user answers Yes, then THE ENTIRE HARD DRIVE WILL BE FORMATTED. ALL USER DATA WILL BE LOST, and the system will be restored to the original out of factory condition.

An additional undocumented feature added to the User Interface is the ability to drop directly out to a DOS prompt. Pressing F3 (there is no prompt for this) will exit the recovery utility and go to a DOS prompt. Pressing Esc will reboot the system.

When "System utilities" is selected a menu similar to the following will be displayed.

The Utilities screen allows the user to create their emergency repair diskette. This diskette can be used to restore the Master Boot record. From this option the user can proactively create a diskette which can be used in the event that the Master Boot Record is altered and they no longer see the F11 prompt on bootup. Lenovo also includes a DOS based utility in the C:\IBMTOOLS directory that will do the same thing called RRDISK.BAT. If the user executes this function they will see the following message:

Use this utility to create a Recovery Repair diskette. If themessage "To start the IBM Product Recovery program, press F11"is not displayed when you start your computer, you might be ableto restore access to the IBM Product Recovery program on the harddrive by using this diskette.

This could be useful to hide the "To Start the Product Recovery program, press F11" message from the end user. You could change the prompt to a blank or a dot, or you could change the wait= to be very short so that the message can't be read and the key can't be pressed. Rules for these values:

The first field is the text of the message that displays before the boot manager passes control to the active partition. The only option supported by boot manager is to boot a partition that has a Volume Label of "IBM_SERVICE". The text may be from 1 to 94 characters.

The second field is the number of ticks (18.2 ticks/second) that the message displays prior to booting the active partition. This field must be a numeral from 1 to 255.

The third field is name of the F key to depress that causes the service partition to be booted. F Keys 1 through 12 are supported.

The text of a valid MENUcc.SCR or BMGR.SCR file is displayed above. All spaces following <PROMPT=" are significant.