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Spacious, clean, centrally located... - Review of Hotel 540

Spacious, clean, centrally located - recommended

This was our allocated hotel enroute to Banff via the Rocky Mountaineer, so it immediately has their endorsement as one of the best available in town which is a good start. Welcome drink on arrival was a nice touch.

We were pleasantly surprised at the enormous size of the room, which had 2 large windows and even included a full 3 piece lounge suite with large sofa. The bed was huge and very comfortable.Coffee and tea making facilities were also included with a reasonable supply of coffee and teabags. Small fridge also in room which was good. Airconditioning was effective if slightly noisy.The room was very clean with fittings that may have not been the most trendy however were all in good condition - nothing was evidently worn or badly maintained, and the bathroom was good size (significantly bigger than the bathrooms at several famous Fairmont hotels we stayed at after this) with plenty of room for 2 people. Lighting in the bathroom was excellent.

We ate for a reasonable price at the Chinese restaurant just across the road and the location was very central to lots of other eating options.More

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Stayed: August 2012, travelled as a couple

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Ask Kerry1G about Hotel 540

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 5 October 2012

Dear Kerry1G,

Thank you for taking the time to share your experience. I was pleased to see you gave us 5 out of 5 in several areas- including cleanliness and the room. We are situated in the right area of Kamloops, you are correct - with many dining options within a block or two walk. I hope you enjoyed the rest of your journey as much !

Kind Regards

Bryan PilbeamGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Very nice hotel with cool rooms after a long day travelling. Casino next door. Frick n fracks tap house across the road. Chinese restaurant almost next to that. Very well situated hotel . In the morning ashort walk for a snack breakfast to Tim Hortons. Nice stay

Stayed: September 2012, travelled as a couple

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Ask bobcop_12 about Hotel 540

1 Thank bobcop_12

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear bobcop_12,

Thanks so much for taking the time to share your review. I am pleased you enjoyed your stay and the local area that offers so much at your fingertips ! We hope to have you stay again in the near future.

Kind Regards,

Bryan PilbeamGeneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This is a centrally located hotel to all the downtown local attractions. The front desk and maintenance staff are most accommodating with a genuine friendly approach. Rooms are spacious and clean with all the modern amenities. Recommend this as an excellent choice and would defiantly stay here again when in the area.

Room Tip: Recommend the club floor which includes hot breakfast and free parking.

Stayed: September 2012, travelled as a couple

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Ask Garry M about Hotel 540

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear GaryM,

Thanks very much for taking the time to share your experience. I am glad to see you enjoyed our friendly team - and you gave a great tip ! Our Executive Club Floor is becoming so very popular, with some great value added essentials. Look forward to seeing you again

Best Regards,

Bryan PilbeamGeneral Manager

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On arriving by train into Kamploops it was a pleasant change to enter into the hotel and our rooms were beautiful and cool - awesome. A very nice bar and restaurant area. there were renovations going on next door at the casino - didn't hear a thing they only thing was when you were leaving the hotel it was a bit congested.

Stayed: July 2012, travelled with friends

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Ask travellady007_11 about Hotel 540

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear travellady007_11,

Thanks so much for sharing your experience. I hope you enjoy the train journey as much ! Yes our renovations are finally over ! and we have a beautiful new entrance to brag about. Our guests are now greated in a new porte cochere by a doorman, offering valet parking or assisting you as required. Hope to see you again soon !

Regards

Bryan PilbeamGeneral Manager

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We went on a girls trip for the weekend to visit a friend. Overall the hotel was probably in line with other hotels in Kamloops. The location is nice because it is walking distance to some great places to eat. The hotel charges $10 for underground parking, which can be somewhat hard to navigate in - very tight spots, etc. While the room was renovated, the bathroom had not been and the toliet and taps were always making a lot of noise and leaking. We basically used the hotel as a place to sleep at night and it was great for that. I booked a few weeks in advance using the hotel website and received a rate of $129/night (for a standard 2 double bed room). The day before my trip, I checked the website again and the rate had been reduced to $119. I phoned the hotel to ask if they could please make the change on my reservation, but they were unable to, so I had to cancel the old reservation online and make a new one. A minor inconvience, but a very strange system and the response of the front desk staff was not customer service oriented. It can also be quite noisy on the street at night so if you like to have your window open at night, you might want to stay somewhere else.

Stayed: August 2012, travelled with friends

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Ask bostonterrier17 about Hotel 540

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 4 October 2012

Dear bostonterrier17,

Thanks very much for taking the time to share your experience. We hope to you have return in the future, we have just upgraded our entrance and can now offer you valet parking along with an improved parkade (heated underground) experience. It sounds as though you were in a standard room - which does not yet have renovated bathrooms. Sorry to learn that you felt your stay was average...not what we are shooting for ! Should you wish to return, please give me a call - I would be happy to make your plans personally.

Kind Reagrds,

Bryan PilbeamGeneral Manager

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Loved the fact that we had to pay an extra $10 to park the car. Hotel is beside a casino. Our room was very small, bed was okay. Bathroom was awful, drippy cheap Waltec taps and taps in the tub were almost impossible to open and close.

Stayed: August 2012, travelled on business

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Ask CoraT96 about Hotel 540

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Hotel540GM, General Manager at Hotel 540, responded to this reviewResponded 5 October 2012

Dear CoraT96,

Thank you for taking the time to share your experience. I was sorry to read we did not meet up to your expectations. We do have packages that include the cost of parking (as well as breakfast and other items) as well as various room types/upgrades that are all priced accordingly -based on the requirements of the guest. We have a frequent room maintenance program to attempt to catch items such as a leaky tap or scuff in the wall proactively. My apologies that the room was not up to your, nor our own high standard ! I hope you will give us another opportunity in the future, if you do - please call me directly to assist with your arrangements personally.

Kind Regards

Bryan PilbeamGeneral Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC