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Josh, Computer Enthusiast

Category: Email

Satisfied Customers: 21623

Experience: Expert for over 10 years

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Help!! I have suddenly started sending emails out with Giant

Customer Question

Help!!I have suddenly started sending emails out with Giant letters (140pt)Have found the following lines in the header of one of my emails that the client replied to....how do I reset to 14pt....what did I do to increase it by 10 times???Sent: 21 September 2016 14:42To: Catherine AmosSubject: RE: URGENT QUOTE

Hi Catherine

Alison is away on holiday at the moment, so I am looking after her computer.

Just contacting you to say that we’ve got your email and we are trying to work it into our schedule for Monday & Tuesday…….I will be back to youshortly.

On the File tab, choose Options > Mail.NOTE: If you have Outlook 2007, choose the Tools menu, then choose Options > Mail Format.Under Compose messages, choose Stationery and Fonts.On the Personal Stationery tab, under New mail messages or Replying or forwarding messages, choose Font.In the Font box, choose the font, style, size, and color that you want to use. You can see a preview of your changes as you make them.Choose OK three times to return to Outlook.Your new settings will take effect immediately. If you would prefer that I complete the steps for you, I am sending you a remote assistance offer. It is completely optional and if you do not choose that method, please follow my 5 steps above. If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

randomly....when i send it out it looks normal, but sometimes when the client replies with a question for example, the clients words are normal size, but what we sent is in giant letters.**************************************************************************The information contained in the EMail and any attachments is confidential and intended solely and for the attention and use of the named addressee(s) It may not be disclosed to any other person without the express authority of Public Health England, or the intended recipient, or both. If you are not the intended recipient, you must not disclose, copy, distribute or retain this message or any part of it. This footnote also confirms that this EMail has been swept for computer viruses by Symantec.Cloud, but please re-sweep any attachments before opening or saving. http://www.gov.uk/PHE

That should fix the issue for you. Let me try and explain the issue in more detail: Each user can set their format differently within their email program or browser. If you send an email to someone that is using a different format than you, it can "mess up" the font on the reply back because of the difference in formats. The steps that I gave you, set the format as a universal format so that it will not cause issues with anyone elses format setup regardless of what it is.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Unfortunately, I cannot tell you why it has changed. If you have been emailing the same user over the last 5 years and it recently changed, they could have changed their format on your computer or started using a different program.

Pictures are allowed as attachments via Plain Text. All attachments will work as normal.

That is correct -- You would lose those settings. Unfortunately, if you use the universal settings then it will lose those options.

The reason that your "coding" is 10x more or different is because of the different formats. I understand this is frustrating but I can only provide you with the correct information. If the other person has the same format that you are using then there won't be an issue. If they are using a different format then it can cause that type of "glitch" or "coding issue"

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Hold down the CTRL key and move the mouse wheel towards you to zoom out. After adjusting the zoom, on the email so that the font is correct, try replying back to that person and see if it fixes the issue.

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