Job Description

Be part of it

This client is a global player in business process outsourcing and you will be representing one of their most high profile clients. The company you will be representing are one of the largest and most successful IT companies in the world. The role is based in Belfast, the business hub of Northern Ireland and offers progression opportunities in 17 countries within the international organisation.

Your challenge

Your role within this organisation will be to provide first level technical support to customers who are calling with any issues or questions they have about the client’s products. This will require a quick thinker with a technical mindset who is good with people and passionate about helping others. Some of the tasks you will be undertaking daily include:

Providing support via phone, email and chat with customers who are experiencing issues with their products

Troubleshooting issues, thinking quickly with regard to problem-solving and providing solutions to customers

Providing jargon-free technical explanations to customers on how to fix their products themselves