Customer Success Story: ACTITO

ACTITO connects customers with CM's expertise

"Not only budget reasons made us choose for CM. The fact that they have people in our countries Belgium and France, as well as the level of service they provide have led to a good and close relationship between ACTITO and CM.com." Marc Désenfant, Managing Director

Connecting ACTITO to various national and international carriers in France to send millions of text messages for customers like Carrefour, L’Oreal, Deutsche Bank, KIA Motors, RTL Belgium, ABB and Pfizer. Ultimately providing ACTITO with platform connected to their marketing software for seamless mobile messaging.

The solution:

CM.com's mobile messaging platform combined with direct and stable connections with French operators.

Manager Director of ACTITO in Paris, Marc Désenfant, explains ACTITO's activities: “We are a software company and run marketing software that enables brands and their agencies to operate marketing channels. We provide a whole range of marketing functionalities through – for instance – direct marketing, multichannel, CRM, and SMS. We do this for a wide range of clients and customers.”

Delivery guarantee

For its SMS marketing messages, ACTITO approached CM.com.

Mr. Désenfant: “The challenge was connecting to various telecom operators to send out SMS messages with delivery guarantee as these are business critical communications. CM.com provides us with direct routes to various telco’s and stable, fast routes for critical messages. We are provided with direct routes and connections that allow us to carry out important communications for our clients.”

Close relationship

ACTITO sends about a million SMS text messages each month for its customers. These kinds of numbers require a stable platform, a good service as well as competitive pricing. Mr. Désenfant: “But, not only budget reasons made us choose for CM.com. The fact that they have people in our countries Belgium and France, as well as the level of service they provide have lead to a good and close relationship between ACTITO and CM.com.”

"We build a strong relationship with ACTITO. It's great to see that CM.com has successfully brought its services into France and bring local support." Jeremy Delrue, CM.com France.