Outsourcing Trends

Service Provider Qualification and Monitoring Processes at Science Exchange

R&D organizations are rightfully cautious when selecting service providers. So much is at stake — reputation, intellectual property, pipeline decisions, regulatory approval, financial investments, and time.

By partnering with Science Exchange, R&D organizations can finally rest assured that they are accessing a network of service providers that meets their most stringent criteria for quality and integrity.

Put your reputation into the best hands.

Every service provider on the Science Exchange platform is rigorously qualified and operates under pre-established legal agreements that protect intellectual property (IP), define confidentiality obligations, and ensure quality and compliance.

We stand by the unmatched quality of our ISO 9001-certified service provider qualification and monitoring processes. Our process verifies details of service provider compliance, reputation, financial standing, and staff expertise:

Provider Qualification & Monitoring Criteria

Compliance

Reputation

Financials

Expertise & Resources

Basic info (contact, billing, shipping)

Proof of certifications

FDA warning letters

USDA violations

Anti-bribery/Anti-corruption*

Social media

Client referrals

BBB complaints

Website verification

Facility/operations photos

Tax documents

Financial standing

Risk assessment

Employee headcount

Staff bios

Instrumentation

Detailed service descriptions

Validation data

Publications/patents

We require submission of compliance and capabilities information to help our clients determine whether the provider is the best fit for a proposed study. Information is either incorporated into the Science Exchange storefront for each facility or is stored within Science Exchange’s database. *Science Exchange checks against FPAC enforcement actions for anti-bribery/anti-corruption compliance.

Request a demo to see how our service provider quality management system protects our partner R&D organizations.