For cash deposit customers, please send us confirmation of payment to info@blueyjoyce.com so we can send out your order as soon as possible. Please bank in the correct amount. Any change owed to the customer will be returned in the form of store credit.

For further clarification, pleas email us HERE..

SHIPPING AND POSTAGE

SHIPPING AND COURIER COMPANYBlueyJoyce offers domestic and international delivery services. Default courier service for local orders is Pos Laju Malaysia. A signature will be required for proof of receipt. If it is not possible for the postman to deliver the goods, the postman will leave delivery note or instructions of how to pick up your package from the nearest Post Office, or the purchaser can also make a call to the Post Office to request the postman to resend the package again at your convenience.

Default courier service for international customers is Pos Malaysia Air Parcel operates by Pos Malaysia. Tracking number will be provided and a signature will be required for proof of receipt.

* P.O. Box address is not advisable.

POSTAGE

DOMESTICDo refer to the following table for domestic delivery postage. Combine orders is strictly not advisable. Parcel will be processed within 1-2 working days.

DOMESTIC DELIVERY CHARGES

Minimum purchase

< RM 200

> RM 200

West Malaysia

RM 6.00

FREE OF CHARGE

East Malaysia

RM 9.00

RM 3.00

INTERNATIONALBlueyJoyce ships worldwide. All international orders are shipped using Pos Malaysia Air Parcel. Malaysian Registered Mail is a postal service that will take 2-4 weeks and will require signature upon delivery.Tracking numbers will be provided for both services by email once shipped. Prices are charges based on weight as follow:

COUNTRY

FIRST kG

EVERY ADDITIONAL 500 GM

Singapore

RM 35.00

RM 3.00

Brunei

RM 35.00

RM 3.00

Indonesia

RM 45.00

RM 5.80

Thailand

RM 45.00

RM 5.80

Vietnam

RM 45.00

RM 5.80

Australia

RM 75.00

RM 10.00

New Zealand

RM 90.00

RM 12.00

United Kingdom

RM 100.00

RM 16.00

United States

RM 100.00

RM 16.00

South Africa

RM 100.00

RM 16.00

Qatar

RM 75.00

RM 10.00

Saudi Arabia

RM 75.00

RM 10.00

United Arab Emirates

RM 75.00

RM 10.00

Nigeria

RM 120.00

RM 20.00

Canada

RM 120.00

RM 20.00

Botswana

RM 120.00

RM 20.00

All Others

RM 120.00

RM 20.00

Parcel will be processed within 1 - 2 working days after payment received.

BlueyJoyce is not responsible for any loss or damages incurred during the shipping process once we've passed the package to the Post Office Malaysia. Tracking numbers will be updated on system. Do click HERE to check the parcel status.

SIZING GUIDE

All measurements are taken with the garment laid flat, buttoned and/or zipped. Bust, waist, and hip measurements should be doubled. Unless otherwise specified, measurements are taken from the highest point of the shoulder (next to the collar).

These size charts have been provided as a general guide for determining fit. Please keep in mind, however, that sizing can vary between brands. There might be 1 - 2 cm differences in the measurements given due to the different stretchable quality of the material. Exchanges due to this reason will be charged a processing fee of RM6.

For further information, do email us at info@blueyjoyce.com

TERMS AND CONDITIONS

Welcome to Bluey Joyce. Please read through our terms and conditions carefully before placing an order. By using our website, you have agreed to be bounded by the terms and conditions outlined below. Please also read our privacy statement regarding any personal information that you may provide us with when placing an order. All prices stated are fixed and non-negotiable When items are reduced in price for promotional or sale periods, the new price will be displayed in red with the previous price shown in red with a strikethrough. All goods sold are based on first come first serve basis and all goods sold are final. It is not refundable or exchangeable. Order(s) will be cancelled automatically if payment is not made within 24 hoursThe prices shown for items on the website does not include charges for postage and packing (delivery). Delivery charges will be added to the total product value of your order based on the delivery service you chose and will be conveyed to you via confirmation email. The use of photographic images may defer slightly from actual product detail but we have made every effort to display the colors of our products that appears on the site as accurately as possible. Please note that the product colours you see will depend on your monitor's ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery. Do let us know atinfo@blueyjoyce.com once you've received your package. We love receiving compliments or constructive criticism from our customers as we are always on our toes to serve you better. The copyright of all materials (imagery, graphics, photography, designs, trademarks, brand names and all other intellectual property) on this site belongs solely to Bluey Joyce. All rights are reserved. No content(s) may be used by you or distributed to others for the purpose of commercial gain.Bluey Joyce intends to use its content to enhance and improve the shopping experience on its website. No content used on our site is intended to offend any of our visitors or customers. Any links we provide to other websites are chosen very carefully, to ensure the linked sites are appropriate and in line with our code for undertaking commercial activity. We cannot however absolutely guarantee the content of any linked website, as to its continuing quality or availability. We may on occasion provide links to other websites. These sites will have been carefully selected by Bluey Joyce subject to their relevance to our business. However, this does not constitute an endorsement or recommendation of those sites and should you chose to click on these links, you do so at your own risk. We accept no responsibility for the content or information held within these linked sites.

RETURN AND EXCHANGE

DEFECTIVE OR INCORRECT ITEMS RECEIVEDWe apologise if we accidentally sent you the incorrect or defective item/s. Kindly email us at info@blueyjoyce.com and we will get back to you as soon as possible.

BlueyJoyce will reimburse Pos Laju postage for incorrect or incorrect item/s sent to you. Please take note that we do not offer cash refund, we will issue a store credit in which you may utilise it on your next purchase.

RETURNSBlueyJoyce provides returns for all items, excepts for Solidea products, swimwear, sale items and accessories. Item/s must be returned back to BlueyJoyce within 2 days after parcel is reached to customer. Any delay will not be entertained.

Returns will only be done for an item(s) with its tag intact, unworn, unwashed and unaltered. Requests for exchanges for articles which do not meet all four conditions will be declined duly.

Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

BlueyJoyce will issue store credit for all returns. A processing fee of RM 10.00 will be charged for each return item. For example, if the returned item costs RM75, you will receive a store credit of RM65. Original shipping costs will not be refunded. Futhermore, buyer bears the cost of shipping the item back to us.

BlueyJoyce will get back to you once a return item is received and we will add the provide the store credit accordingly. Furthermore,

EXCHANGEBlueyJoyce do not provide exchange services. If you would like to change to another item, do utilise the store credit on your next purchase.

The use of photographic images may defer slightly from actual product detail but we have made every effort to display the colors of our products that appears on the site as accurately as possible. Please note that the product colours you see will depend on your monitor's ability to read these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery. Exchanges due to this reason will be charged a processing fee of RM10.00 for each return.

Remarks - There might be 1 - 2 cm differences in the measurements given due to the different stretchable quality of the material. Exchanges due to this reason will be charged a processing fee of RM10.

PRIVACY POLICY

BlueyJoyce treats customer privacy as important and respects and guards customers' rights. We only collect information from you to ensure your orders are placed successfully on this website. Appropriate measures are in place to keep your personal information confidential and we do not share or pass on information except where it may be necessary to do so to ensure your order can be fulfilled. We guarantee that our customer database will not be sold or marketed for any reason whatsoever to third parties.

BlueyJoyce website may contain links to websites operated by third parties and these websites should contain their own privacy policies. Thus, BlueyJoyce makes no guarantees in respect to how your information may be used in these third parties websites.

BlueyJoyce is the owner of information that is submitted and by submitting any of your information you are consenting to the storage and where applicable retrieval of your information so submitted for the purposes set out herein.

BlueyJoyce reserves the right, to modify or remove portions of this privacy policy at any time and this Privacy Policy should be read with the other terms and conditions applicable to the use of this website. Any conditions that are not enforceable, void or invalid shall be deemed severable here from and all other conditions remaining shall be enforceable and valid.