Michael Lamczyk

started a topic
almost 3 years ago

Stuck in Admin console quarantine

I have noticed a few machines where the admin console reports items in quarantine but will not accept actions to unquarantine or delete.... they basically just show a "pending" status. Review of the agents in question show that nothing is in their local quarantine. Therefore, it appears that if the console and agent get out of sync, those items will remain in the console quarantine view forever or until they are manually removed from the database. It would be nice to have the console clear those items automatically if they no longer exist on the agent.

John Watson

said
almost 3 years ago

The can happen if the items on the agent ever get removed manually or during a time when the agent is not communicating to the VIPRE server.

It should be purged off automatically after some time. Check the auto purge setting in the site properties under the advanced settings. Once that time expires the items should be removed.

M

Michael Lamczyk

said
almost 3 years ago

My site properties are set to purge after 90 days... However, it appears that this is not working properly. As I believe my quarantine shows things that are much older than 90 days.

M

Michael Lamczyk

said
almost 3 years ago

I attempted to post a comment with screen shots but it did not show up immediately so I'll just include the information in text. My site properties appear to be configured to delete data older than 90 days. However, I have items listed in quarantine dated in Feb. of 2015 which I believe exceeds that 90 day threshold.

John Watson

said
almost 3 years ago

Is that just a single agent with this issue?

If only one you could do the following.

Stop all the agent services on the machine

Go to the programdata for the agent delete agentsettings.xml and policy.xml

Go to the console right click the agent entry and choose remove from catalog.

Back on the agent start the agent services and it should get a new entry in the catalog with no history.

Michael Lamczyk

said
almost 3 years ago

That is my personal workstation at my office. However, I know I have other various other sites I manage with quarantine items stuck in delete pending... I will have to go through the purge setting on all of my clients at some point to confirm the settings. It would be nice if that setting could be reviewed and/or changed from a remote console. I'm not overly concerned with it, but it can be annoying at times.