Yesterday we were unable to access our portal for 24 plus hours, pages would just hang forever. Today it is incredibly slow if it loads at all. What is going on. Complete lack of communication from the OO team is not encouraging....don't you care about your clients???

The very first thing we do is clear the cache and cookies when there is a problem. It does nothing regardless of the number of times or which machine - they all hang so this is not an user issue. This is not the first time this has happened.

1) Open the browser you work in and press "F12" key. At the bottom of the screen a console window of the browser will appear.2) In the console window choose the "Console" tab3) Log into your portal and repeat the actions which you have a problem performing.4) In case while performing these actions some error occurrs in the "Console" tab (the text marked red will appear), please, send us the screenshot of the console window with the error (the lines marked red).