TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

3.05Rooms

3.05Service

2.05SleepQuality

3.05Value

3.05

“serious issues.”

Dec 29, 2012Sheryl W, Springfield

We were there during the police standoff ; however, there are issues besides that. The heaters in the rooms are inconsistent and loud, our room was handicapped but there was NO counter space around the sink, the blankets were rough, the mattress saggy, the TV guide was wrong, the phone indicated a wrong # for "front desk", etc. During the "crisis", Victoria was FABULOUS- give her a raise, you are lucky to have her.

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for your review of the Howard Johnson Plaza Hotel. Although this is an older property, we are continually making improvements on the overall appearance of the hotel. We do take pride in cleanliness and our friendly staff. Please accept this as an apology and we hope your experience doesn't deter you from staying at Howard Johnson Plaza in the future. I will also pass along the positive feedback to Victoria she will be thrilled to hear!Warmest Regards,The Staff at the Howard Johnson Plaza of Madison
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