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Parking area was safe and ample - Review of Holiday Inn Express Cortland

A great place to stay. Consistent with the level of service associated with many other Holiday Inn Express' I have stayed in. Clean rooms, modern amenities, nice bathrooms and showers. The free breakfast was as good as anything I would make at home (coffee too.) All rooms are non smoking. Parking area was safe and ample. Staff was very friendly and rates were competitive. Only negative was the rooms are a little noisy when housekeeping came along. I had to sleep during the day and was kept awake from banging and vacuuming. Perkins right next door and other places to eat within reasonable walking distance. Would definitely stay there again.

Stayed July 2013, traveled on business

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Thank PJ H

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review,
August 20, 2013

Dear PJH: Thanks so much for staying with us. I am sorry that things were a little noisy in the hallway while you were trying to get some sleep. The next time, please let us know and we will put you all the way on the end on fourth floor. There will be less traffic from housekeeping and other guests. We are happy that you stayed with us and are looking forward to your next visit.

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Overpriced for its location. Only one elevator makes the wait longer than it ought to be. One person behind the desk at 10pm when late checkins arrived, and the line was out the door for a half hour or longer. The room door is not soundproof at all, so when the toddlers from the next room begin using the hallway as a playground and screaming up and down the hall, you can't sleep even if you hit yourself over the head with an anvil. Free breakfast only until 10am on Sunday, so can't really sleep in. All coffee machines were empty at 10am; they might have been having trouble keeping up with demand. The room air conditioner/heater was older and although it was refitted with a digital thermostat, the thermostat was having trouble keeping the temperature steady. The heat would run one minute, the air conditioning the next minute. The mini-fridge had no freezer section, so we couldn't really re-freeze our ice-packs that we use to keep our food cold in the car. The coffee machine was in the bathroom even though there was ample room for it in the "living room" area of the room, but the microwave was under the TV, making for a bizarre arrangement of kitchen appliances.

Contrasting the relatively negative thoughts expressed above, here are some positives: the bed was very comfortable and mercifully free of any sorts of creepy-crawlies. The bathtub was huge and the bathroom was well-appointed. The parking was ample and close enough to the front door that even in the rain it was not a hardship to get to and from the car. The staff was gracious about slightly extending checkout time.

Overall, we'd stay here again. The most important aspect of any hotel is its bed and Holiday Inn Express has excelled in this capacity at every one of their locations where we've stayed recently.

Room Tip: Pick the room with the jetted tub, if it's available. The extra $20 gets you two shower heads an...

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Stayed July 2013, traveled with family

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1Thank MishaBow

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review,
August 5, 2013

Dear MishaBow:I am so sorry to read that you had some problems during your recent stay at the Holiday Inn Express. We pride ourselves on delivering outstanding service to each and every one of our guests and it looks like we did not succeed in your case in some of the areas that you outline above. Please accept my sincere apology. I would very much like to talk to you about this and will email you shortly.

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The building was very nice as was the staff.We didn't call on the staff much in our week long stay but when we did they were always super nice and helpful.You guys made our trip very enjoyable! THANK YOU THANK YOU!!

Room Tip: I used the joining rooms having my three kids with me which made our nights very cozy.

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Stayed July 2013, traveled with family

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review,
July 30, 2013

Hi Joe: Let me just respond the only way I can to your kind words: THANK YOU, THANK YOU! It is our pleasure to play just a little part in your vacation and we are thrilled that you had a good experience staying with us.

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The breakfast selection was good, but moved at a snail's pace despite having two young ladies running it, versus the normal one. My suspicion is that both were new to the job and hadn't quite learned how to do it right yet. Not complaining, but try to plan a little extra time for breakfast if you are staying there soon.

Stayed July 2013, traveled solo

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1Thank Oldfrat

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review,
July 30, 2013

Dear Guest: We are so happy that you enjoyed your stay with us. I am very sorry for the slow pace in our breakfast area. You are absolutely correct! We were training our new breakfast attendants and I am afraid that produced a bit of a delay. I am happy to report that this will not happen again in the near future since Cortney and Gina are now fully trained and are awesome breakfast attendants. Please come back for the free pancakes, eggs and bacon and the wonderful Perkins muffins!

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Pleasantly surprised at this excellent location off I-81at this Holiday Inn Express. Warm welcome, appointed room. very clean, new and quiet. Breakfast room is very clean, average assortment unless you are a vegan, then you are banana or nothing. Would stay here again.

Stayed July 2013, traveled with family

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Thank triptroll

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review,
July 25, 2013

Dear Guest: We are delighted that you enjoyed your stay with us. Please come back soon!

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Great hotel staff and top class property from cleanliness to product. Very east to access from the hwy. Great quick breakfast at the breakfast bar was sufficient. Lots of well lit parking as well. Near by to great restaurants

Stayed June 2013, traveled with family

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Thank slim786

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review,
July 12, 2013

Dear Traveler: I thank you very much and will share your praise with our outstanding staff. Hope to see you again soon!

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Good stop on the way South. Extremely easy off and on the highway with fuel and amenities nearby. Booked the same hotel on our return trip in a few days, so I recommend this hotel. Lots of choices in this area, but the location is quite new and clean.

Lots of well lit parking as well.

Stayed June 2013

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Theresa W, General Manager at Holiday Inn Express Cortland, responded to this review,
June 30, 2013

Dear Guest: Thank you very much for your kind words. We are happy that you have found a comfortable home away from home. Did you get a chance to use our pool? If not this time, perhaps the next time that you stay with us!

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