Independent Service providers supply their own PC, headset, internet connection, office supplies and a quiet office space without interruptions. We provide the necessary training, software and incoming calls.

Service providers earn a base commission of 3% on total sales of orders placed (before taxes and delivery) and 0.00% commission on orders with errors.

Our training program is self-paced and facilitated online. Service Providers pay a $99 training fee. Participants have three days to complete the training course, which includes a final exam. A time commitment of approximately 8-10 hours is necessary. ** Training is Subject to Change. **

The $99 training fee is deducted from your first invoiced statement. No upfront money is required to pay the training fee!

Requirements

Customer Service experience and/or Sales Environment – 2-year minimum

Previous call centre experience is an asset

Previous contract work experience is an asset

Demonstrates excellence in verbal communication skills

Delivers a strong customer focus

Demonstrates the ability to listen, understand and respond appropriately

Strong PC skills

Knowledge of small business accounting and understanding of the tax implications of running a home based business

Ability to adjust to change

Knowledge of Canadian Cities and Geography

Maintain and protect confidential information by maintaining a level of security as required by Franchise Owners Hamilton Ltd.

Provide a working environment that is distraction and noise free i.e. away from televisions, radios and family members

Technical Requirements

Internet connection – DSL or Cable High Speed with a minimum upload speed of 0.6 Mbps (600 Kbps) or greater and download speed of 6 Mbps

Must dedicate the Internet connection to the order-taking computer

Use of a router to share internet connection cannot be used while service provider is working/ no routers is preferred

Do not have “Bonjour” software installed (it comes with iTunes, among other programs)

About Us

The contact centres use the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants.

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Testimonials

Why do our home service providers enjoy working from home? We asked, and this is what they had to say:

“The Friday that passed was an absolute nightmare weather-wise. Thank goodness I didn't have to drive. I'm saving a ton on gas and wear and tear on my car. - Home Service Provider, Hamilton, Ontario, Canada