Everyone has experienced the terrible feeling that comes from losing something important, such as your car keys. Has your organization ever misplaced an IT asset? Does your organization know where every IT asset is located and who may have that …

When I meet with organizations that are looking for an asset management solution, I am often asked whether the configuration management database (CMDB) can be used for tracking IT assets using ITAM best practices.

I often use public transportation services. Sometimes I have a good opinion of the service provider and sometimes I do not. I develop my opinion of service offerings based on the experience I have when I use the services offerings. …

One dark cold night, three men are quietly sitting deep in the woods, somewhere in the Appalachian Mountains. They listen intently to every noise, then from a distance they hear a sound that could resemble the creature they are seeking—Bigfoot. …

Traveling can be quite stressful, especially when visiting unfamiliar places. Many years ago, when I rented a car, I would ask for a map and directions. Even though I had a map, I always seemed to get lost in unfamiliar …

In my first IT job, I worked as a Help Desk Analyst. I supported a software package that tracked individual documents when DOS was predominantly used as the operating system on most IBM-compatible computers. The software we used to support …

Several times a year, I take Constitution Avenue in Washington, D.C. on my way to visit government agencies. It is a beautiful city with many beautiful buildings and museums. Prior to my first visit, I imagined government buildings in Washington, …

I’ve had to travel a lot throughout my career in technology. Years ago, I remember having to stand in line at the airport to get my boarding pass. Then, when the internet was adopted by the airlines, they provided the …