Verifying Domains

Prior to sending email from SharpSpring, you must verify the sending domain. Verification provides security for domain owners by rejecting potential spoofed mail if the sender lacks access to the domain they are trying to send from. It is the first step towards maximizing deliverability. To complete domain verification, do the following:

In SharpSpring's top toolbar, click User Settings > Settings.

In the left panel, under Features, click CompanyEmail Settings.

Click the DKIM and Sending Domains tab.

Click Add Domain.

In the pop-up window that appears, enter the email address to be verified.

Click Send Verification Email.

In another browser tab, go to your email client for the sending domain just verified.

Open the email in the inbox asking to confirm the verification process.

Click the Yes, Verify This Domain link.

Return to the SharpSpring browser tab.

In DKIM and Sending Domains, locate the domain you have just verified.

Confirm that there is a checkmark.

Important: By default, only one domain per SharpSpring instance can be authenticated with DKIM and SPF.

After verification, you may optionally navigate to your email settings page to configure DKIM for this domain. Alignment between your verified domain and a valid DKIM signature is necessary for optimal inbox placement.

Frequently Asked Questions

Q: I am not receiving an email. What is happening?A: SharpSpring will not send a verification email if the domain has site tracking already set up and running. If you are tracking a site with SharpSpring's site tracking script, email domain verification happens without having to send and click on an email.