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Taking my day to catch up on some recordings, 3 times it has locked up and rebooted itself. Unit comes completely unresponsive to remote but the playback continues. Somewhere during the 3 recordings the unit just reboots after it gets in this state. Go to replay the recordings after reboot and the showings start from the beginning as if i never watched.
I am also experiencing losing whole home connection since the software upgrade. Never had either issue before this update. Been kind of a frustrating day. If i am watching live broadcasting, haven't seen a issue, just when playing a recording. Hope this one gets out of the queue soon.

No change in this release. The behavior is as follows. I record a program (from a Series recording) and when I try to play it back, all I see is a freeze frame of the last frame showing on live TV before playback. The progress bar shows movement, but at a higher rate of speed than regular playback. FF/REW seems to work on the progress bar, but has no impact on seeing anything other than the the live freeze frame.

Since this release, I activated Whole Home DVR and was able to test playing back the problem recording from a remote DVR - this time, it just shows a black screen - no apparent movement on the progress bar, just black.

This happened this week on David Letterman's show and it's happened in the past on MSNBC.

An additional data point that may be related. When I just turned on the TV/HR34 (at about 10 AM local), the live TV had been tuned to the local NBC station - the live TV was frozen, and when I showed the progress bar, it showed the time pointer at 7:20 AM, but some time gap before what appeared to be the live buffer. The only way to unfreeze live TV was to change the Live TV channel - when I went back to the problem channel, it was fine. In addition, two programs that I had recorded via Series Manager that were on AFTER the frozen live TV had recorded fine.

Another user here thought that a workaround/possible cause was that this recorded program freeze might happen when the recording is on the same channel as the live TV. All of this might indicate some issue with the Live TV buffer, but I really don't know. This problem has been there for at least several HR34 releases.

I hope that this gives DirecTV enough information to diagnose the problem. I'd also like to hear from others who have experienced the same issue and whether you've found a fix/workaround or more information. Thanks!

As was the case with last weeks CE, when paging down in the guide, if the highlight stops on one of those obnoxious banner ads, the next page down will cause the highlight to move to the left off of the program grid onto the channel ID grid.

I am a new DirecTV subscriber; our system has been installed for about 2 weeks now. At that time, I did not realize that a "connection kit" was needed to receive You Tube or other channels. So I ordered one and have been trying to get internet service every since. I have a HR34-700 with a decabb1mr0-01 coming off a splitter. Best I could determine, I needed to connect by "Method 2" because I have a SWiM dish, according to DirecTV online help.

My problem now is that I'm so confused by online reading, with none of the solutions seeming to work for me. My router is in another room, and I have made connection with it wirelessly to the Home Kit access point I ordered. I've tried hooking the decca to the HR34 and to the wireless device (at different times), but regardless of my efforts, I still get the "Internet never connected" message after pressing the 'dash' button on the remote. I'm guessing the problem is something very basic that I don't know a thing about.

Help would be very much appreciated. Pictures work very well for me. As this is my first posting, please forgive me if it's not in the correct forum.

Do you have the supported WHDVR using DECA? Or are you connected using the non-supported version via cat5 connections to your router? If you haven't already done this, you might want to read through some of the posts in the "Connected Home" section of this forum. For example, here is the [link] one thread.

DECA. The DTV installer set it all up. It WAS all working Just fine until about three firmware updates ago. Since then, my HR34 cannot consistently "see" the other 3 HR24s in my house. It was working perfectly for months, until it wasn't. DTV really messed something up with their recent firmware updates. Several calls to their customer service department, which were escalated to their technical support specifically for the HR34, confirmed that they are aware of the Whole Home issue and are working on it. That and a quarter will get me a gum ball I guess...super super frustrating :-(

No change in this release. The behavior is as follows. I record a program (from a Series recording) and when I try to play it back, all I see is a freeze frame of the last frame showing on live TV before playback. The progress bar shows movement, but at a higher rate of speed than regular playback. FF/REW seems to work on the progress bar, but has no impact on seeing anything other than the the live freeze frame.

I've had this bug for quite some time, too. I was frequently getting the frozen 'live' screen when viewing a recording issue when I attempted to watch an early morning ABC news show. We usually left our DVR live feed on ABC overnight, but since we stopped doing that a few weeks ago, I have not had a "frozen" recording since! Apparently the bug involves recording the same channel as the live feed, and seemed to only be problematic for us when the live feed was on the same channel for hours at a time.

An additional data point that may be related. When I just turned on the TV/HR34 (at about 10 AM local), the live TV had been tuned to the local NBC station - the live TV was frozen, and when I showed the progress bar, it showed the time pointer at 7:20 AM, but some time gap before what appeared to be the live buffer. The only way to unfreeze live TV was to change the Live TV channel - when I went back to the problem channel, it was fine. In addition, two programs that I had recorded via Series Manager that were on AFTER the frozen live TV had recorded fine.

Since the last software update, I'm experiencing a new bug, and it occurs EVERY TIME I do this action:

Browsing through the 'to do' list, I see an episode of a show (set to record via a season pass) that I don't want to record. I hit the red button to delete the episode, and the DVR tells me that the episode is currently being recorded, and asks if I'm sure I want to delete it. I say 'yes', and then it asks if I want to save the partial recording.

Now the kicker.... these messages come up when I'm deleting a recording several days in advance!! Obviously it's not currently recording.

I can duplicate this new bug every time. Is anyone else experiencing it?

Since the last software update, I'm experiencing a new bug, and it occurs EVERY TIME I do this action:

Browsing through the 'to do' list, I see an episode of a show (set to record via a season pass) that I don't want to record. I hit the red button to delete the episode, and the DVR tells me that the episode is currently being recorded, and asks if I'm sure I want to delete it. I say 'yes', and then it asks if I want to save the partial recording.

Now the kicker.... these messages come up when I'm deleting a recording several days in advance!! Obviously it's not currently recording.

I can duplicate this new bug every time. Is anyone else experiencing it?

Yes, others see this bug and DIRECTV knows about it. Hopefully it will be corrected in a future software release.

I'm not sure if this is an HR24 bug or an HR34 bug, but since I did not observe the problem until Saturday, evidence suggests the HR34 via this new software update:

After selecting certain (but not all) shared programs on the HR24 list, programs shared from the HR34 to the HR24, the playback menu is blacked out. However, the programs can still be played by hitting the play key back up in the list menu with the program selected. The programs in questions are regular recorded DisJrHD and HistoryHD programs. On a H24 in another room, those same episodes programs can be selected and played normally.

I am a new DirecTV subscriber; our system has been installed for about 2 weeks now. At that time, I did not realize that a "connection kit" was needed to receive You Tube or other channels. So I ordered one and have been trying to get internet service every since. I have a HR34-700 with a decabb1mr0-01 coming off a splitter. Best I could determine, I needed to connect by "Method 2" because I have a SWiM dish, according to DirecTV online help.

My problem now is that I'm so confused by online reading, with none of the solutions seeming to work for me. My router is in another room, and I have made connection with it wirelessly to the Home Kit access point I ordered. I've tried hooking the decca to the HR34 and to the wireless device (at different times), but regardless of my efforts, I still get the "Internet never connected" message after pressing the 'dash' button on the remote. I'm guessing the problem is something very basic that I don't know a thing about.

Help would be very much appreciated. Pictures work very well for me. As this is my first posting, please forgive me if it's not in the correct forum.

Thanks.

It's a bit confusing as to what you have.The decabb1mr0-01 is a non wireless DECA to ethernet device.This wouldn't be any different than connecting the ethernet cable from the HR34 directly to your router.

I've had Genie on for a while and never really used it. It's picking up some things I have on season passes on other boxes so I know it seems to be finding some things I'll like, so I've left it on the see if might help me in case I miss something I meant to watch or found out after it aired.

Well today was that day to find out. At work we started talking about walking dead, and I thought, I didn't see that taping last night, damn I had cable last year at this time, so I wouldn't have a leftover season pass on any of my boxes. Maybe Genie got it?!

So I get home and look under TV shows and I see Walking Dead. Wow! maybe this Genie thing might be useful. Click on it.... it's the 5 min season preview. Now why would it think I would like it enough to record the 5 min preview BUT NOT THE ACTUAL SHOW ITSELF?!?!?!?

Issue: Genie Not Releasing Tuners on Channel ChangeWent to change a channel tonight and got promoted with the Tuner Conflict screen. My C31 was using one tuner, two others were being used for recordings. The last two I could see we're being used by Genie to record shows. Obviously, I should not have received the Tuner Conflict screen. The HR34 should have just released one of those two tuners to me.

Last night around 7pm finished a recording and found a frozen screen @ 6:37 on NBC. I was able to rewind, but not FF. Screen froze @ 6:37 again. I finally was able to get it to FF up to current time, rewound but would still freeze @ 6:37 each time. I also experienced a ghost recording w/ the frozen screen under the previous release with a 2hr blank episode of The Amazing Race a couple of weeks ago. Genie is set to off.

I'm not sure if this is an HR24 bug or an HR34 bug, but since I did not observe the problem until Saturday, evidence suggests the HR34 via this new software update:

After selecting certain (but not all) shared programs on the HR24 list, programs shared from the HR34 to the HR24, the playback menu is blacked out. However, the programs can still be played by hitting the play key back up in the list menu with the program selected. The programs in questions are regular recorded DisJrHD and HistoryHD programs. On a H24 in another room, those same episodes programs can be selected and played normally.

Can someone tell me what a "shared program is?" I have an HR34, HR24. HR23. Thanks!