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Capital Healthcare Solutions News

Capital and Harmony Select August's Corporate Star Performer

For the month of August, we’re happy and honored to announce that our next Corporate Star Performer is Sarah Hoffman, Senior Compliance and Credentialing Specialist for our travel nursing division, American Medical Traveler. The AMT team may be small, but it is mighty! Sarah works behind the scenes, keeping the job orders fresh, and our hard-working nurses credentialed and ready to go. There are deadlines to meet, files to review, and a lot of data to sort through, but Sarah never fails to show grace under pressure while accomplishing these tasks!

A big part of Sarah’s work ethic stems from her athletic background. As a personal trainer, fitness instructor, and athlete, she has team work and competition flowing through her veins. “She comes from an athletic background and certainly understands the effort and grind it takes to win a match, which can be seen in her everyday work,” Lou Downey, Account Manager, says. “Since she has started here, we have never missed a deadline in fulfilling a client’s order, and this speaks volumes about her relentless drive to get the job done!” Sarah attributes this to her natural competitive nature, but we know it also has to do with her fantastic work ethic and attitude as well!

Sarah’s positive attitude is both admirable and contagious! It doesn’t take long getting to know Sarah before discovering how upbeat she is, and how much she loves to laugh. But according to Sarah, when you work with such a great team, it’s easy to be in a good mood! “My favorite thing about my job is my team!” Sarah says. “Everyone here has such great and unique qualities, and they are all a pleasure to work with.”

Besides being such an effective Credentialing and Compliance Specialist, she is also our resident health and fitness guru in the office, full of energy and helpful advice. In fact, she can even be spotted performing yoga moves in the hallway adjacent to her desk now and again, and she likes to break up the day by taking quick breaks to run the hallway stairs. Talk about motivation!

When Sarah isn’t working, she enjoys remaining active by playing tennis and working out. “I’ve played tennis for a long time, and I’m lucky to be on several successful teams this year!” she says. She’s also a very passionate and avid Chicago Cubs fan, showing her team pride whenever possible. Lastly and most importantly, she loves spending time with her husband and three children, who share her signature red locks. It’s obvious that the kids idolize their mom a great deal, as they’re all growing up as proud Cubs fans and following in her athletic footsteps!

It’s hard to imagine what the office was like before Sarah Hoffman burst onto the scene, and we hope to have her in our Capital/Harmony/AMT family for years to come! “Everyone in the office knows how passionate Sarah can be. She is all in to win!” Lou says. “We are so honored to have her on our AMT team, and I look forward to many years working alongside of her.”

If you see Sarah and her flashy trophy, be sure to wish her congratulations, and stop by next month to see who the next Corporate Star Performer will be!

Capital and Harmony Select July's Corporate Star Performer!

For the month of July, we would like to recognize Kim Miller, our kind and hard-working Payroll Specialist, as our Corporate Star Performer! The world of payroll can be a hectic one. It is easily one of the most important spokes to the wheel of any company, and there is never a dull moment! When payroll challenges arise, Kim is there with a constant smile on her face to find solutions that put our employees’ hard-earned wages in the bank!

For anyone who has worked with Kim, it doesn’t take long to realize she may easily be one of the nicest people you’ll ever meet! “You will never catch Kim without a smile on her face,” says Justine Moyer, Human Resources Generalist, “She is a true team player and one of the kindest people in the organization.” For Kim, that positivity is just part of what makes each day manageable and worthwhile. “What keeps me going is my drive to be the best person I can be every day, and to find the positive things in everything around me,” Kim says.

What makes working with Kim even better is that she’s always willing to go the extra mile to help her colleagues, as well as our hard-working medical professionals in the field. “She goes above and beyond to make sure all of our employees who submit timesheets are paid each week, and if they have any issues she will be the first to resolve them,” says Clark Hoopes, Financial Analyst. Despite long days, endless phone calls, and many interruptions from us in the office, at the end of the day Kim enjoys her work, and she genuinely wants to help. “I like working with numbers and being able to troubleshoot issues to help people understand their paychecks,” she says.

When Kim’s enjoying her off-time, she likes spending as much of it as possible with her family and friends. Whether attending her son’s hockey games, her daughter’s soccer games, or simply relaxing outside with homemade pizza and a fire, any time spent together is quality. Kim also has a passion for building things, and she and her husband have recently begun selling their homemade woodworking items. Something else interesting to note about Kim is that she’s much stronger than she looks! “I can squat press and dead lift a little over 200 pounds, and sled pull around 300…so watch out for ‘Biller Miller’” she says.

For all of Kim’s hard work and accomplishments at Capital Healthcare and Harmony Home Healthcare, she doesn’t ask for the attention or recognition. “She is the kind of person who doesn’t want the attention she deserves,” says Al Ragan, CFO, “but she is the example of what it means to be ‘relentless to succeed’ and ‘all in to win.’” So, for the rest of July we’re giving Kim the attention we KNOW she deserves!

For all that you do, Kim, we thank you. We’re grateful for your dedication, hard-work, and simply for the person you are!

Stay tuned next month to see who the next Star Performer will be!

Capital and Harmony Select June's Corporate Star Performer!

Capital and Harmony are pleased to announce the winner of the Corporate Star Performer Award for June—Melissa Annesi! Since she started her career at Capital over a year ago as an Account Executive for the Health and Human Services division, she has excelled beyond everyone’s expectations, proving that she is relentless to succeed! As any Account Executive knows, the duties and responsibilities that come with the job are not easy. You are solving problems, and building and developing relationships with each and every frequent phone call and e-mail, ensuring that both your clients’ and employees’ needs are being met. Missy has not only proven she is up to the task, but has also shown that she can carry out her work responsibilities with efficiency, grace, and pristine punctuality!

“When Missy joined Capital, we knew she would bring a wealth of knowledge regarding Health & Human Services and IDD clientele with her,” Andy Kirik, COO says. “What we hoped for was a solid high level contributor to Capital. What we got is a passionate person who puts the needs of her field staff and clients above her own.”

Missy is the sole Account Executive for this division, staffing needs for Nurses and Direct Support Professionals in facilities such as Community Group Homes, Program Centers, and Campus Centers, often coming in early and staying late just to ensure she has done all she can to help her clients and staff. This all-in-to-win attitude is just one of the things that makes Missy stand out so much! Her passion is another. “She is passionate about her role as she has a full understanding of how we impact those with whom we serve,” says Rob Hicks, Client Services Manager.

Missy genuinely enjoys her role as an Account Executive, identifying the people she serves as the ones who keep her going each day. “Talking to my clients and staff every day, building relationships with them, and getting to know them on a personal level is what inspires me,” Missy says. She also enjoys the familial atmosphere of working for Capital and Harmony, and the support system and team of managers and executives who have embraced her whole-heartedly. “It is so comforting to know that there is a support team here at work,” Missy says, identifying and praising her manager, Rob Hicks; Andy Kirik, COO; and Key Account Executive, Vicki Arnett as her support network, always willing to answer her questions and offer help.

When Missy is enjoying her downtime, she loves spending time with her family and friends, and enjoying time outdoors. She likes to stay active by hiking, walking, and of course—shopping! She also has a passion for antiques and going picking for and collecting old, vintage treasures.

For all of these reasons and more, we are proud to honor Missy with this award! “Through her hard work and dedication, Missy has formulated strong professional relationships with staff within the office, her clients, and her staff working in the field,” Rob says. She is a great team player, and a fantastic representation of our company’s core values! You can catch Missy sporting her extravagant award all month long at our Bethel Park office until it’s time to pass it on to our next Corporate Star Performer!

Capital Celebrates National Nurses Week

Nobody works harder than those in the healthcare and human services industries, and no one knows that better than nurses. Nurses, for all of your hard work, commitment to your patients, compassionate care, and relentless efforts, we commend you. This is your week! During National Nurses Week, we at Capital Healthcare, would like to extend a special thanks to you, our nurses, as you continue to provide the highest level of quality care to your patients. You deserve special recognition for your efforts in delivering compassionate care while embodying our core values, as well as the principles of ethical practice in your profession.

For the nurse who has put her work responsibilities before everything else, for the nurse who has put his social life on pause to pick up an extra shift, for the nurse who can’t remember the last time he had a few consistent nights of good sleep, for the nurse who loves nothing more than to light up her patients’ faces with a smile even when she can barely muster up the energy to put one on her own, this is your week. We see you, and we value you!

You have entered this career by answering a calling, and even when times get tough, and work cannot seem to get any more stressful, we hope you think back to why you began this journey in the first place. You are fulfilling your purpose of providing exceptional care to other human beings, one of the noblest and most humbling professions in the world. Even on what you think is your worst day, you are still making a difference in other people’s lives. Never forget that!

For all of these reasons and more, we say THANK YOU! You keep this company moving with your character, integrity, passion, and commitment, and we wouldn’t be here without you! We ask our RNs, LPNs, and CNAs to please check their e-mail inboxes for a little Nurses Week treat from us.

Capital and Harmony Select May's Corporate Star Performer!

A very warm congratulations to our Corporate Star Performer for the month of May, Erika Menear, RN! Since Erika joined the Capital and Harmony family last October as an RN Case Manager, she has proven herself to be an integral part of the team! Her colleagues and manager have nothing but wonderful things to say about Erika in both the professional and personal sense.

Erika’s passion for compassion is one of the things that most stand out about her. Simply put, she genuinely cares about her job and the people she takes care of. “She always goes the extra mile to make sure her patients have what they need, oftentimes asking if there is anything else she can do to help,” says Lisa Balint, Director of Quality & Clinical Services. When we say she goes the extra mile, we aren’t kidding! In the interim of hiring an additional RN Case Manager, Erika has willingly picked up the slack, covering 3 of Harmony’s territories, and easily driving 1,000 miles per week just to make sure everyone is taken care of!

What’s amazing, and a great testament to Erika as a person, is that she does all of this with a smile on her face, inspiring those around her, and proving that happiness is healing. “Erika is a joy to work with,” says Sonni Douglas, Account Executive, “She is always upbeat and positive, and she makes her patients and staff feel better.”

Erika simply loves being a nurse, and she loves being able make a difference in her patients’ lives. “The feeling that you’ve made a very big difference in a very small amount of time…has been what drives me to keep going,” Erika says, “And as Lisa puts it, I always try to leave [my patients] better than I found them.”

Such an exceptional nurse, like Erika, could easily find work anywhere. What keeps her in the Capital and Harmony family, though, is family. “The team that we have [at Capital and Harmony] is awesome and they feel more like family than co-workers,” Erika says, “It makes working for a company feel very comfortable when you have that kind of rapport with the people you work with.”

When Erika isn’t working, she loves to unwind and spend time with her family. “I have an 8 year old daughter and a 10 year old son who is a special needs child, and they keep me going every day,” Erika says. She describes herself as a “Sports mom,” supporting her son’s love of sports, and she also loves pampering her “little diva daughter” with manicures.

Erika, we so appreciate everything you do for this company! You have truly proven yourself to be an A-Player and Star Performer, living and breathing our Core Values. You deserve this honor and recognition without a doubt!

You can catch Erika driving her Star Performer trophy around in her Harmony car all month long! Be sure to check back next month to see who she passes the title along to!

Congratulations to Taylor Cifone, Senior Home Care Coordinator, for receiving the very FIRST Corporate Star Performer Award! This award honors a corporate employee who has gone above and beyond the call of duty, and has also been an excellent embodiment of our core values! (See the following Kick-Off Event story below.)

From the moment Taylor began her career with Capital Healthcare and Harmony Home Healthcare, she has shown that she’s truly committed to making this organization the best it can be!

When visiting our office, you will find that Taylor is oftentimes one of the first employees to arrive, and one of the last to leave. Her level of dedication is extraordinary, and she’s always willing to lend a hand to help others seeking home care services. She regularly communicates with families, consumers, and case managers, setting up the client’s initial start of care. This requires her to REALLY know her stuff, and she certainly proves that she, without a doubt, has what it takes!

When Taylor reflects on her 2+ years at Capital and Harmony, she says that two of her favorite aspects of her job are the people who work alongside her every day, and being able to work in and serve the community that she was born and raised in. When Taylor has time to let loose, attending country concerts and traveling are her two favorite pastimes. She is also incredibly close with her family, and enjoys spending as much time with them as possible.

For the month of April, Taylor will be proudly displaying her customized Star Performer Trophy. Next month she’ll hand over the reins to someone else, but until then she’s living large…

Stay tuned next month to find out who the next Corporate Star Performer will be!

Capital Healthcare Kicks Off Core Values and Unveils Huge Goals!

Any company can be a good company, but only the select few can be truly great. One of the keys to being a great company is fostering a great culture, as well as highlighting the core values that make up the backbone of the organization. Capital Healthcare Services can now confidently say that those two items have been ceremoniously crossed off the list!

On Thursday, March 30th, the internal employees of Capital Healthcare, Harmony Home Healthcare, and American Medical Traveler all congregated together at the Double Tree Hotel in Monroeville, PA to kick off our new core values.

Stop, Listen, and Understand

Commitment by Choice

Happiness is Healing

All in to Win

Relentless to Succeed

Relationships Matter

Passion for Compassion

Integrity Trumps All

Not Problems but Opportunities

CEO, Art Hoopes, gave a stirring presentation highlighting the history of the company with its branches and divisions, getting down to the roots of the organization. He also unveiled huge goals for the company’s future growth of hiring 2020 employees by the year 2020! He stressed that while our future journey will take a lot of sweat and tears, it will also be a fantastic ride!

Never in the history of Capital Healthcare Solutions, Harmony Home Healthcare, or American Medical Traveler, has the internal team been this committed, strong, and dedicated to the future of the organization! We are all truly Committed by Choice to the clients we serve, and we are Relentless to Succeed in making Capital Healthcare Services the greatest company we possibly can!

And perhaps most importantly…we know that Happiness is Healing!

Join us on this journey! We promise you won’t be disappointed.

Our Purpose

To build stronger communities by enriching the lives of others through memorable connections and extraordinary care.

Our Creed

We are an organization where Integrity Trumps All. We take the time to Stop, Listen and Understand when communicating with a colleague, client, patient or stranger because Relationships Matter.

We are Committed by Choice and will always be Relentless to Succeed because challenges are Not Problems but Opportunities.

We thrive by personifying Passion for Compassion in everything we say and do, knowing that Happiness is Healing. Only collectively will we fulfill our purpose so we are All in to Win!

Fix the DSP Crisis

A very powerful message regarding the thousands of Direct Support Professionals in the Commonwealth of Pennsylvania who put their heart and soul into each shift, only to barely make ends meet. Please take a moment to view this video and share it with those near and dear to you. Together, we can spread the message that the DSP crisis needs to be addressed and fixed now!

Capital Healthcare Solutions is pleased to announce that for nearly a decade, we have striven for excellence in patient care and safety by continuously achieving Joint Commission Certification.

The Joint Commission Certification accredits and certifies organizations around the country, and is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

“At Capital Healthcare, we believe that the two most important things are having quality people that provide exceptional care.” Said Art Hoopes, CEO of Capital Healthcare Solutions. “As we all know, Joint Commission Certification is the industry standard for quality care and we have exceeded these standards consistently for a decade.”

As a national leader in healthcare staffing, Capital Healthcare Solutions helps healthcare organizations and job seekers achieve their goals every day by pairing great people with great opportunities. Talented nurses and medical facilities, such as general and surgical, teaching and specialized hospitals, outpatient clinics, surgical centers, and skilled nursing facilities have turned to Capital for over a decade to find the perfect match.

Capital's holiday "Make Money - Win Money" challenge was a great success, with many nurses and nurse aides working hard for a chance at $500 worth of Visa gift cards! The contest gave any of our external employees the opportunity to win money while also earning it, caring for their patients! We want to thank everyone who participated, and continued to work hard throughout the holiday season! You are what makes Capital great! Senior Account Executive, Brandy Roberts, had the privilege of announcing the good news to Roxie in person. Congratulations, Roxie!