Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I was getting fed up with my bank, they used to be a small bank, and then they were taken over by Banknorth. I was lloking around for a place for my checking and savings, and to open a home equity line of credit. I found these folks on the internet and I called about their line of credit and they sounded so great I authorized them to deduct $50 by wire from my savings account to open a checking account there. About 10 days (Yes 10 days) later I got signature cards in the mail for me and my husband.

They were riddled with errors, they had given us both my husbands social secuirty number and numerous other errors. W went down to the branch, and nobody knew what they were doing. We filled out a lot of paperwork and asked to cancel the application for our line of credit. Well, they couldn't cancel our application they told us to call the 800 number. No one there will take our call or call us back. We've tried for weeks to talk to someone. We got a bad feeling and decided not to go ahead with the accounts.

I've never received any checks or debit cards in the mail so today I went to the branch, and I told them I wanted to close the checking account. Well guess what, it costs $50 to close a checking account, exactly what was in there, how curious. They said the account has to be open for 4 months to close it for free. First time I ever heard that line before.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.