Returns and Exchanges

Returns and ExchangesAll
sales will have a 30-days warranty unless advertised differently. If
the item(s) you have ordered is defective, contact us within the
warranty period and we will replace the defective item(s) for you with
an item of equal functionality. In the event that a suitable replacement
is not available, a refund will be issued in the form of the original
payment method.

Certain conditions and/or limitations apply to returns:A
Return Material Authorization (RMA) Number must be obtained from our
customer service staff and is required for ALL returns. Merchandise must
be returned within 15 days of the issuance of the RMA number at which
time the RMA number expires. RMA numbers are non-renewable. Return
shipping charges are the sole responsibility of the customer.

We reserves the right to return any merchandise without a valid RMA number to the customer.

For replacement, merchandise must be returned within 30 days and in the original packaging.

Returned
items must not have any signs of abuse or intentional damage. We
carefully inspect returned items before issuing refunds, or exchanges.

Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.

A refund may be issued if replacement is not available.

All defective products will be replaced within the appropriate warranty period.

Please
note: Each order is checked twice before being shipped. We will be
responsible for all shipping charges only when we have shipped incorrect
or defective items.

Obtain a RMA (Return Material Authorization) number within 30 days of the original ship date

Click here to obtain a RMA number and return address.

Verify that all merchandise is in the original packaging.

For your protection, use a "traceable" shipping method such as registered mail.

Return adress will be sent to you via email.

Return
the merchandise within 15 days of issuance of the RMA. Print the RMA
clearly on the outside of the package. PACKAGES WITHOUT A RMA NUMBER
WILL BE RETURNED TO THE SENDER.

RMA numbers are important to both
the merchant and customer. An RMA number tells the merchant that a
return is being made and offers protection against fraudulent returns.
The customer can use the RMA number to inquire on the progress of a
return. For example, if the customer hasn't received any information
about the return, the customer can call the merchant and use the RMA
number as a reference.

About Us

Home-Test Inc have provided since 2008 certified, approved and doctor recommended rapid home STD screening testing kits, that require just a few drops of self-collected blood sample, a small urine sample or a saliva sample. Our accuracy is unsurpassed; our test kit’s complete, and all our test products are designed to be used from the comfort and privacy of your home. What could be easier?