It is the goal of Western Oregon University to establish a reasonable and fair rule and procedure for the return of textbooks, and to prevent students from using a textbook and then trying to return it for a full refund.

APPLICABLE TO

WOU students

DEFINITIONS

AUTHORITY

Vice President for Finance and Administration

FULL STATEMENT OF AUTHORITY

POLICY STATEMENT

The Bookstore has established a policy concerning the return of textbooks to the Bookstore for credit or refund.

PROCEDURES

1. Original receipts are required for refunds.

2. Refunds will be issued back to the original form of payment. Debit or credit cards must be presented to issue refund. Debit card refunds are credited to the card.

3. Presentation of ID may be required.

4. Returns must be for items purchased at the Bookstore.

5. Defective new textbooks may be exchanged; used textbooks are sold as-are.

6. Returns must be in original and resalable condition.

7. Full refunds will be available up to the end of the first week of classes, (end of second day of summer classes).

8. All sales beginning the third week of classes, (beginning the third day of summer classes) are considered final.