Customer Service - Frequently Asked Questions

Ordering

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) encryption technology before being sent over the internet.

If you are still unsure about using your credit card to pay for your order, we do offer PayPal as an alternate payment method.

You will receive an automated confirmation email shortly after making your purchase. If you do not receive the email, please check your junk/spam folder.

Normally, confirmation emails arrive within minutes, however on some occasions your email hosting provider or internet service provide may be experiencing delays, please allow at least an hour for the email to arrive.

If you still have not received your confirmation email, please check the email address that you have entered is correct in your profile.

If you are unable to login, checked out as a guest or find an error please contact our customer service team.

Occasionally, customer's orders may need to be sourced and supplied by various warehouse locations. If this is the case, your order may arrive at different times by multiple courier companies.
Any costs associated with multiple deliveries will not passed onto the customer.

The shipping charge paid at checkout when you placed your order will not be exceeded even if multiple deliveries are required.

If you miss your delivery, our courier partners will leave a card explaining how you can pick up your order or arrange a redelivery. Please use the details on the card to make the appropriate arrangements.