Thank you for your inquiry. Our chat service hours are Monday - Friday from 8 a.m. to 8 p.m. (EST)

Please visit the website again or call 1-800-253-1301 Monday - Friday from 8 a.m. to 8 p.m. (EST) if you are needing additional assistance.

If you are trying within the service hours and still getting this message, please try again after some time.

*
First Name

*
Last Name

*
e-Mail

*
Question

Send a transcript of this chat to my email

I do not wish to receive special offers, promotions or other e-mail marketing communications from Whirlpool brand and its affiliated brands. All information we gather is governed by our privacy policy. For more information and for a list of affiliated brands, please read our privacy policy.

Possible Solutions

Is the household water supply turned on?

Both the hot and the cold water faucets or valves must be turned on and fully open. Check the household faucets to see if the hot and cold water faucets are turned on. Make sure to open both faucets or valves completely for proper fill.

Are the water inlet hoses kinked?

Are you using Anti-flood devices?

Whirlpool recommends that appliances be direct connected to the water supply for optimum machine performance. Using anti-flood devices can reduce the water pressure and amount of water entering the appliance.

How does the water sensor work?

Your washer contains a sensor that accurately measures the incoming water and uses less water. Due to the calibration of this sensor, the washer can take an average of about 1.5 minutes to as long as 5 minutes at the beginning of each cycle to start filling after the door locks.

Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-866-698-2538 or click below to schedule an appointment.

This online merchant is located in the United States at 600 West Main Street, Benton Harbor, MI 49022.

Nest® and Nest Learning Thermostat™ are trademarks licensed by Nest Labs, Inc. All other trademarks are owned by their respective companies. MSRP is Manufacturer's Suggested Retail Price and may not necessarily be the price at which the product is sold in the consumer's area. Dealer alone determines actual price.