Adding Live Chat Script to WordPress

Now that you have your embed code, you’ll want to get it setup in WordPress. How to do this varies greatly depending on what theme you have or what plugins you have installed.

The first step will always be to login to your WordPress site.

Live Chat with Genesis Theme for WordPress

In WordPress, navigate on the sidebar to Genesis, and then Theme Settings.

Scroll down to the Header and Footer Scripts

Paste you live chat embed code from above into the wp_head box (below anything else that might be in the box)

Click Save

Live Chat with Divi Theme for WordPress

In WordPress, navigate on the sidebar to Divi and then Divi Theme Options

Click on the Integration tab

Scroll down to the “Add code to the < body > (good for tracking codes such as google analytics)”

Paste you live chat embed code from above into the box (below anything else that might be in the box)

Click Save

Live Chat with Other WordPress Themes

If you have another WordPress theme, you’ll generally want to go to the place in the theme options where you configure what scripts you embed, like Google Analytics, Keap’s tracking pixel, and so on. Paste in the embed code from above and save.