5.
Acknowledgements
This Accessible Communities Bylaws was the result of many communities working
together for over two years. It is important for us to work collaboratively with
communities, as the Social Planning and Research Council of BC (SPARC BC) wished
to create a set of by laws and policy that could be used by each local government
to enhance the accessibility for people with disabilities. Although these are model
bylaws and policy, SPARC BC recognizes that each local government is different. Thus,
we encourage each local government to adapt these bylaws and policy so that it
meets the needs of their own community.
In order for this document to come to its fruition, SPARC BC created an advisory
committee for feedback on the bylaws and policy. The members of this committee
represented the different communities around BC. We wish to acknowledge their
dedication and commitment to this project. It is exciting to see this project to come
into use, as it benefits the entire community, not solely people with disabilities.
The members of the advisory committee SPARC BC wishes to appreciate are:
Mayor James Baker Lake Country, BC
Marylyn Chiang Union of BC Municipalities
Eileen Curran Vancouver, BC
Bonnie Friesen Vancouver, BC
Silvio Gislimberti Village of Valemount, BC
Richard Kannigan Town of Comox, BC
Frank Kosa Village of Lumby, BC
Arlene Pilgrim Kelowna, BC
Sarah Tipler Squamish, BC
This document is the result of the hard work and dedication of the following SPARC
BC accessibility team:
Nancy Henderson Executive Director
Emese Szücs Manager of Accessibility Programs
Andrew Pearcey Legal Intern (2007)
Robyn Newton Senior Researcher
Karen Lai Project Coordinator
Joanne Cheung Graphic Designer
Sara Bergen Accessibility Intern (2009)
the accessible community bylaws 3

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About SPARC BC
SPARC BC was established in 1966 and is a leader in research, public education
and advocacy regarding issues of population health, social justice and community
development. Our mission statement, which we revised and recommitted to in our
35th anniversary year, is: SPARC BC works with communities in building a just and
healthy society for all.
SPARC BC is a registered not-for-profit society and a federally registered charity. We
are a provincial organization with over 14,000 members, governed by a Board of
Directors who comes from all parts of BC. SPARC BC works throughout the province
and has partners in most BC communities through its networks of community-based
organizations. SPARC BC has worked for over 43 years to improve the lives of people
with disabilities. In the early 1970s, SPARC BC’s Architectural Barriers Committee
lobbied for and got accessible design standards included in Vancouver’s Building By-
Law. (The City of Vancouver is currently recognized as one of the most accessible
cities in the world.)
SPARC BC also convinced the provincial government that disabled parking was not an
option but a necessity. Through changes made to the Motor Vehicles Act it became
possible for local government to regulate disabled parking. As a result, SPARC BC
then set up an agency to issue parking permits for people with disabilities so that
people in wheelchairs, scooters, crutches and walkers arrive safely at their destination
with the help of designated parking zones.
4 the accessible community bylaws

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Executive Summary
The accessible community bylaws will highlight the process for establishing
the nine bylaws and one policy which pertain to accessible standards for
planning, streets, public facilities, parks, taxis, gas stations, and parking.
As well, it includes bylaws on adaptable housing and density bonusing as
adaptable housing is a growing need as the population ages. To conclude, a
policy is included to demonstrate how local government can set a precedent
with their employment equity policies. Each bylaw and policy includes proper
legal presentation for quick and easy adaptation. Overall, this document
has two main functions. First, it aims to raise awareness around the issue
of accessibility and inclusion within the structure of equitable governance.
Secondly, it provides a practical guide for the adoption of these legal
statutes.
The implementation process also extends beyond this document, requiring
communities to recognize their shared values around accessibility and to
commit to regularly assessing their accessibility. Thus, the document is an
instructional tool, but also requires each community to organize its efforts
towards accessibility and define its own needs and goals.
The document identifies a working definition for the terms accessibility,
inclusion, and disability. Accessibility is defined as the removal of social,
political, economic, and physical barriers to allow persons full access to
economic, social, cultural, and political opportunities. Inclusion is defined
through valuing the contributions of each community member, thus seen
as the opportunity for persons with disabilities to participate in the planning
and decision-making process in issues that affect them. Disability is defined
according to the Accessibility for Ontarians with Disability Act, encompassing
physical disability, mental impairment or developmental disability, learning
disability, a mental disorder, or an injury or disability claimed under the
Workers Compensation Act.
The first section of the report focuses solely on seven community accessibility
bylaws. The first bylaw outlines the planning process around increasing
access, which is initiated by the creation of an advisory committee and
conduction of an accessibility audit. This process also allows communities to
develop their own definitions of accessibility, inclusion, and disability; which
the accessible community bylaws 5

8.
Executive Summary
will be incorporated into the context of all future bylaws. These steps will allow the
community to prepare a long-term accessibility plan.
The second bylaw sets guidelines for accessible streets. The legislation outlines the
necessary arrangements for road features including bridges, crosswalks, ramps,
pedestrian routes, traffic islands, bus shelters, boardwalks, and traffic signals.It
demonstrates provisions for the design of stairs, emergency vehicle access, benches
and seats; passenger loading zones, guards and handrails; lighting; and snow removal
on the streets. It also provides guidelines for the placement and access to vending
machines, garbage cans and recycling bins, bike racks, and mailboxes.
The third bylaw identifies ways to increase the accessibility of public facilities, with
a particular emphasis on the standards of arenas, municipally-owned restaurants,
cafeterias and cafes; gymnasium; ice rinks; libraries; meeting rooms; theaters; and
swimming pools. It addresses alterations to such vital features as signage, seating,
ramps, stairs, entrances, washrooms, turnstiles, equipment, counters, and security
systems.
The fourth bylaw concerns accessible parks, creating full access to recreation, exercise,
amusement, and cultural life. This bylaw establishes standards for many outdoor areas
including wilderness and conservation areas; recreational spaces; and gathering areas
such as picnic areas and campgrounds.
The next three bylaws pertain to enhance each individual’s mobility through increasing
the accessibility of transportation options. The fifth bylaw sets guidelines for accessible
parking. It creates standards for the size of spaces created for persons with disabilities
and the number of spaces allotted to persons with disabilities within a given parking
area. In addition, it addresses who has the authority to issue and cancel permits.
The sixth bylaw concerns the accessibility of taxis, as this is a vital link in transportation
system of a community and can impact the mobility of all persons if it is not properly
adapted. The bylaw outlines conditions for the issuance and revocation of taxi
licenses, based upon accessible service requirements. The seventh bylaw also concerns
guidelines for accessible gasoline stations, which are also a part of the right to
transport and mobility. This bylaw asserts that communities must require gas stations
to offer a full-service option throughout their operating hours.
6 the accessible community bylaws

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The second section of the report focuses on housing, suggesting two further bylaws
to address arrangements for sustainable accessible housing within the community.
These bylaws address adaptable designs for such housing by promoting a design which
begins with an accessible construction and it further allows occupants to modify their
residences as their needs change. The accessible housing bylaw covers such issues as
building access, room specifications, environmental controls, and outdoor recreation
areas. It provides a more economical option to aging in one’s own home.
Adaptable design is slowly emerging as trend in British Columbia, with several local
governments imposing requirements on new medium- and high-density apartment
buildings. The province is also developing its own accessible housing policy template.
While the province continues to work on its own accessible housing policies,
municipalities can take immediate action through the use of density bonusing bylaws
or voluntary accessibility guidelines. By creating a density bonusing bylaw, local
governments can grant an increase in density above current zoning bylaws in exchange
for the provision of set number of accessible units within a development. Each local
government can outline its own specifications for density, a suitable increase for a
density bonus, and the conditions under which a density bonus would be granted.
Local governments can also provide several additional forms of support through
practices independent of the bylaws. Local governments can enter into housing
agreements with the project’s developer in exchange for providing some kind of
financial assistance or suspension of the fees and can then make specifications about
the availability of housing to certain individuals (such as persons with disabilities).
These agreements usually take place with a third partner, a non-profit group which
oversees the utilization of housing for its specified purpose.
The final section of the document outlines an equitable civic employment policy. As
a model of accessibility and inclusion, local governments should ensure they adopt an
employment equity hiring policy. Such a policy can then be used when negotiating
contracts with local businesses. The employment equity policy should cover such
provisions as pay equity, recruitment, and career development. The policy should
provide the structure for an equal employment opportunities program that ensures
civic employees are free from harassment based on gender, racial/ethnic origins, or
disability. Furthermore, civic employees must comply with these same guidelines
when carrying out their own duties.
In conclusion, this document demonstrates the step-by-step process for governing a
community which promotes and prioritizes accessibility. Each of the bylaws and policy
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focus on a different aspect of community life, including planning, public facilities,
parks, parking, transport, housing, and employment equity, sending the message
that people with disabilities are an integral part of the communities. In addition,
these model bylaws and policy are accented by a resource directory, linking local
governance with funding opportunities and peer support. These bylaws and policy
allow communities to move beyond the current legislative process, and initiate their
own positive growth and development. Overall, these bylaws and policies utilize the
strength of local government to enhance the accessibility of a community, which
has many positive outcomes. These bylaws can contribute to higher quality of life
for community members, ensure the long-term viability of a community through
sustainable infrastructure, and set an example for community partners and other
communities.
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Part 1: Introduction of the Project
The purpose of the Accessible Community Bylaws Project is to develop a model set
of bylaws which can be used by British Columbia local governments to enhance
accessibility. This report aims to instruct the reader of the legal context in which British
Columbia municipalities operate and the legal powers they have to pass bylaws which
will enhance accessibility.
The report will begin with a brief discussion which will define accessibility, inclusion,
and disability. This will be followed by a discussion of the policy objectives and social/
political goals of the model accessibility bylaws. The report will then examine the
legal context and scope of municipal powers. Finally, the report will conclude with an
explanation for the nine bylaws and one policy which constitute the model accessibility
bylaws drafted by SPARC BC. The set of model bylaws cover various areas which
British Columbia municipalities have jurisdiction over under the Community Charter
and Local Government Act, including: policy development, public facilities, street
infrastructure, parking, parks, gasoline stations and employment. Following these
bylaws, it will introduce two additional bylaws in the section related to accessible
housing outlining adaptable design features.
1.1. Terms Defined
The goal of these bylaws is to make society more accessible and inclusive for people
with disabilities. The below outlines several terms that are defined so that the bylaws
are clear and understood by each community.
Accessibility
Accessibility can perhaps best be understood as being accomplished when social,
political, economic and physical barriers which prevent people from accessing social,
economic, cultural and political opportunities have been removed. In the context
of people with disabilities, accessibility refers to a variety of practical and concrete
measures which assist people with disabilities to access the community, including,
making building and infrastructure accessible, making civic services and programs
accessible, making information available in alternative formats and providing various
accessible transportation options.
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12.
Inclusion
Inclusion, by its very nature, is more difficult to define. There is a thriving debate on
the nature of inclusion, and a person’s views on the matter are driven by one’s politics.1
For the purposes of this project, which primarily aims to make British Columbia
communities more accessible for people with disabilities, but also proposes a policy
development process that includes people with disabilities, it is not necessary to take a
definitive stand on this debate. Nevertheless, when inclusion is mentioned in the text,
it means that people with disability participate in the planning and decision-making
process regarding issues that affect them; that society’s policies and laws embrace
our diversity and varying needs; and that all members of societies contributions are
valued.2
Disability
In the process of developing laws, it is always essential to develop concrete definitions
that define to whom a law applies. The development of model accessibility bylaws,
which provide protections and benefits to people with disabilities, requires a concrete
definition of disability so that it is clear who receives the benefits of protection from
the bylaw and who does not. The legal definition of disability might differ from
everyday understandings of the term because legal terms have to be more specific as
a result of being tailored to achieve the objectives of the bylaw.
For most of the bylaws, the definition of disability is similar to the broad definition
found in the Accessibility for Ontarians with Disabilities Act.3 It is defined as:
(i) any degree of physical disability, infirmity, malformation or disfigurement
that is caused by bodily injury, birth defect or illness and, without limiting
the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain
injury, any degree of paralysis, amputation, lack of physical co-ordination,
blindness or visual impediment, deafness or hearing impediment, muteness
or speech impediment, or physical reliance on a guide dog or other animal
or on a wheelchair or other remedial appliance or device,
(ii) a condition of mental impairment or a developmental disability,
(iii) a learning disability, or a dysfunction in one or more of the processes
involved in understanding or using symbols or spoken language,
(vi) a mental disorder, or
1. Andrew Mitchell and Richard Shillington, Perspectives on Social Inclusion: Poverty, Inequality and Social
Inclusion, December 2002, p. 13.
2. Peter Clutterbuck and Marvyn Novick, “Building Inclusive Communities: Cross-Canada Perspectives and
Strategies,” Federation of Canadian Municipalities and The Laidlaw Foundation, (April 2003) 5.
3. Supra.
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13.
(v) an injury or disability for which benefits were claimed or received under
the insurance plan established under the Workers Compensation Act.
Under the accessible parking bylaw, it defines disability more narrowly, because only
certain disabilities result in a person requiring a parking permit. The definition of
person with a disability for that bylaw is “a person who has a physical disability, illness
or injury which results in the person needing extra space to exit an automobile, or the
person cannot walk more than 100 meters; or the person is legally blind and meets
any other criteria required to be issued a person with a disability parking permit by
SPARC BC.”
1.2. Awareness
Building public awareness as to the importance of accessibility is a critical component
when enforcing these community accessibility bylaws. As well, awareness builds
community by supporting the involvement, acceptance, and belonging of those who
have previously been excluded. It will help to eliminate myths and perceptions about
people with disabilities, along with reducing the attitudinal barriers that prevent them
from fully participating within the community. Efforts to improve accessibility benefit
the entire community by ensuring that the community’s wealth of energy, talent,
skills, and knowledge is fully accessed.
Informing the community, including developers, contractors, business people or
residents, promotes the greater good of the community, not just people with
disabilities. Accessibility is also sustainability. The population is getting older, and it
is necessary for communities to enhance their accessibility so that people can remain
independent and productive for as long as possible.
It is one thing to adopt these accessible communities bylaws; it is another thing
to implement them. Implementation takes commitment and deliberate action
and resources. Awareness among municipal staff takes an ongoing effort. Three
implementation strategies that can help keep accessibility and inclusion at the
forefront of municipal decision-making include: 1) appointing a disability advisory
committee which reports to Council on a regular basis, and makes recommendations
for improvements in accessibility and inclusion; 2) conducting regular accessibility and
the accessible community bylaws 11

14.
inclusion audits in communities; and 3) hosting regular disability awareness training
sessions for community, staff, or developers (possibly during access awareness week,
the first week of June).
Embracing the notion of accessibility makes sense and it allows for the community to
accommodate all and celebrate diversity. Bringing awareness to the community is a
critical step for the implementation of these accessibility bylaws.
1.3. Policy Objectives and Social/Political Goals of
the Model Bylaws
The bylaws aim to give British Columbia local governments a set of tools which they
can use to construct more accessible communities for people with disabilities, as well
as include them in decisions that affect their lives. There is a pressing need for such
a set of bylaws which will grow with time. In 2001, 14% of British Columbians had
a physical, mental condition or health problem that reduces the kind or amount of
activities they can do.4 Recent statistics from the 2006 Canadian census indicate that
the median population age in British Columbia rose between 2001 and 2006 by 2.4
percent from 38.4 years to 40.8 years.5 Furthermore, the proportion of the population
over the age of 65 is increasing. In 2001 only 13% of the population was over the age
of 65, while by 2006 that number had increased to 13.7%. By contrast in 1956 only
7.7% of the population was over the age of 65.6 In addition, the seniors’ population
is also aging. In 2006, 26.9% of the 65-and-over population was over the age of
65, an increase from 24.0% in 2001.7 A 2001 study by Statistics Canada projected
that by 2011 the median age of the Canadian population will continue to rise from
current levels and approach 43 years.8 An aging population will result in higher rates
4. Statistics Canada Housing, Family and Social Statistics Division(2002). A Profile of Disability in Canada, 2001.
<www.statscan.ca/english/freepub/89-577-XIE/pdf/89-577-XIE01001.pdf>
5.Statistics Canada, Census 2006, “Age and Sex, median age by sex along with age group ratios for both sexes,
for Canada, provinces and territories, and census divisions – 100% data.” 2006 Census: http://www12.statcan.
ca/english/census06/data/highlights/agesex/pages/Page.cfm?Lang=E&Geo=CD&Code=59&Table=2&Data=Count
&Sex=1&StartRec=1&Sort=2&Display=Page&CSDFilter=5000
6.Statistics Canada, Census 2006, “Proportion of persons aged 65 years and over in the Canadian population,
1956 to 2006.” http://www12.statcan.ca/english/census06/analysis/agesex/charts/chart2.htm
7. Statistics Canada, “Census 2006: Portrait of the Canadian Population in 2006, by Age and Sex: National
portrait,” http://www12.statcan.ca/english/census06/analysis/agesex/NatlPortrait5.cfm
8. Statistics Canada, Census 2001, “Median age, Canada, 1901-2011,” http://www12.statcan.ca/english/
census01/Products/Analytic/companion/age/cdamedageg.cfm
9. Human Resources and Social Development Canada, “Section 2: Disability in Canada,” http://www.hrsdc.
gc.ca/en/hip/odi/documents/PALS/PALS003.shtml
12 the accessible community bylaws

15.
of disabilities. For instance, in British Columbia, only 11% of the population between
the ages of 15 to 64 has a disability, whereas, 43 percent of the population 65 and
over has a disability.9
The underlying assumption is that people with disabilities ought, to the extent
possible, enjoy the benefits of full citizenship, and that local governments need to
take proactive steps to ensure this goal’s realization. It begins with an inclusive policy
development process. This process must create provisions that require a community’s
physical infrastructure, transportation networks, information systems, programs and
services to be as accessible as possible.
In British Columbia, municipalities have limited ability to meet these objectives. To
fully realize accessibility, passing provincial legislation similar to Ontario’s Accessibility
for Ontarians with Disabilities Act10 is imperative. Nevertheless, the Community
Charter and the Local Government Act do provide municipalities with the jurisdiction
to enhance accessibility in some areas. The bylaws that SPARC BC (Social Planning
and Research Council of BC) have developed are based upon best practices that some
British Columbia municipalities have already adopted, as well as, good ideas being
implemented elsewhere that can easily be brought to British Columbia. It is our hope
that these bylaws will serve as a tool for British Columbia local governments looking
to make their communities more accessible.
1.4. Implementation
Although the province of British Columbia has the Building Code in place, this project
complements it and directly draws attention to enhancing the accessibility of buildings,
facilities, outdoor spaces, housing, or employment. To enhance the accessibility, the
environment should be safe, convenient, flexible, adaptable, sustainable, and legible
for all. Although people with disabilities are not a homogenous group with identical
needs, their needs should be considered at the beginning of the building process, and
inclusive design is considered, then it will minimize retrofitting costs in the long run
and people with disabilities can feel welcomed right from the beginning.11
These bylaws and policy are made available to your community to act as a guide
to ensure the ease of access, but it depends hugely on your community support,
location, resources, and the manpower to be able to fully implement them. It is
10. Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c.11
11. Greater London Authority. (2004). Accessible London: achieving an inclusive environment, The London Plan
Supplementary Planning Guidance.
the accessible community bylaws 13

16.
also very important to get the community on board to be able to implement these
accessibility bylaws successfully. Representatives from all segments of the population
should be invited to join a committee such as seniors, people of low-income, people
with disabilities, people of various ethnic backgrounds, youth, etc. As well, some
background documents, achieving Council support, working with the media and
the various community groups, and decision makers, will assist the implementation
of these bylaws and policies.12 Strategies should be developed to engage people
and to outline the importance of these guidelines so that time and expertise is used
effectively and efficiently. Please see Appendix A for a list of funding sources that will
assist in retrofitting a home, building, or facility.
Implementation does not happen overnight. It is a process; it takes energy and effort.
However, successful implementation will benefit the entire community to ensure the
accessibility for all and inclusion of people with disabilities in society.
1.5. Benefits
With the percentage of people with disabilities increasing among the BC population,
it is important to recognize that they are a part of any community. As well specific
age-related needs will become more evident with the ageing population and as
such accessibility will be crucial for everyone to move around freely in our own the
community. The roles of persons with disabilities in society are ever expanding and
need to be recognized. Not only are persons with disabilities receivers of services,
they are also providers. For example, they are students and educators, employees and
employers, shoppers and merchants, spectators and athletes, residents of buildings
and designers of buildings, to name a few. They participate in all aspects of community
life and in doing so, utilize all types of buildings, thus people with disabilities will
benefit all members of the community.13
The benefits to adopting these bylaws and policy are far reaching. Should your
grocery store be retrofitted with an automatic door, ramps, wide aisles, an accessible
washroom, and trained staff, people with disabilities will be able to shop there,
therefore help the sustainability of the economy. It does not only extend to people
with disabilities as it helps people with strollers, senior citizens, or even a person who
is carrying too much. It is beneficial to the community broadly.
12. Safe Kids Canada. (2007). Municipal Child Injury Prevention Advocacy: “Four-sided pool fencing laws”
13. Office of Housing and Construction Standards, (2007). Building Access Handbook: Illustrated Commentary on
Access Requirements in the 2006 British Columbia Building Code
14 the accessible community bylaws

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Should your home be fitted with wider doors, reinforced backing for grab bars in
the washrooms, and lever handles on doors, people are more able to age at home
and have minimal costs to remain in their home. A home is important to people as
it symbolizes a sense of belonging or ownership within a community. Not only will it
help people with disabilities, but it will benefit all people as it will promote people to
age in place, which is pivotal to a person’s well being.
Physical accessibility is not the only important aspect that will benefit the community
at large. Combining it with social inclusion will increase the benefit of an accessible
community. Ensuring the proper way of communicating or interacting with people
with disabilities is essential for people with disabilities to feel a part of the community.
The development of a sense of place, a sense of belonging, a sense of self worth is
prevalent and beneficial to the entire community.
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18.
Part 2: Accessible Community Bylaws
The following section of the report discusses the various bylaws that have been
developed during the course of the project. It is anticipated that these bylaws will be
adapted for use by communities to reflect local priorities and conditions, including
existing bylaws, as a result of further consultation with knowledgeable community
members. The proposed nine bylaws and one employment policy cover a wide range
of accessibility issues. Sources for the bylaws include provincial legislation in Ontario,
a guidebook from Toronto, bylaws from various British Columbia municipalities, as
well as the best thinking of our advisory group and the SPARC BC research team.
The topics covered by the bylaws are: community planning, public facilities, streets,
parking, municipal parks, and gasoline stations. A policy for promoting employment
equity is also proposed. The second part addresses accessible housing and it includes
two bylaws. One is about the adaptable designs for accessible housing bylaw and the
second, is the density bonusing bylaw
Each of the bylaws and the policy is introduced followed by a template of a sample
bylaw written. This is to assist local governments to drafting their own bylaws and
adopting it in accordance with the needs of their community.
Bylaw #1: Accessible Planning
There are three major components to the accessible planning bylaw: (1) the conducting
of an accessibility audit; (2) the development of an accessibility plan; (3) the creation
of an advisory committee to assist the municipality in conducting an accessibility
audit, developing an accessibility plan and advising the municipality on other issues
affecting people with disabilities.
The idea for having municipalities develop a distinct accessibility plan comes from
the Ontarians with Disabilities Act14, the legislation requiring councils to prepare
an annual accessibility plan; and either seek advice from the accessibility advisory
committee or consult with persons with disabilities. The plan outlines a requirement
that the accessibility plan “shall address the identification, removal and prevention
of barriers to person with disabilities in the municipality’s bylaws and in its policies,
programs, practices and services.” The accessibility plan is required to include,
“(a) a report of the measures the municipality has taken to identify, remove and
14. The Ontarians with Disabilities Act is in the process of being replaced by the Accessibility for Ontarians with
Disability Act, 2005, S.O. 2005, c.11, at some point the ODA will be repealed by an order in council. The AODA
adopts a sector by sector approach which will not impose an obligation on municipalities to develop an accessibility
plan, but because many government actions will be covered by the legislation, municipal governments will still
need to prepare a plan.
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prevent barriers to persons with disabilities; (b) the measures in place to ensure that
the municipality assesses its proposals for bylaws, policies, programs, practices and
services to determine their effect on accessibility for persons with disabilities; (c) a list
of the bylaws, policies, programs, practices and services that the local government
will review in the coming year in order to identify barriers to persons with disabilities;
(d) the measures that the local government intends to take in the coming year to
identify, remove and prevent barriers to persons with disabilities; and (e) all other
information that the regulations prescribe for the purpose of the plan.”
While BC legislation, unlike Ontario’s, does not require accessibility plans, BC local
governments clearly have the authority to adopt accessibility plans if they so wish.
Planning is the recommended first step towards building more accessible communities.
Before a plan can be developed, a needs assessment may need to be conducted. This
is the purpose of an accessibility and inclusion audit. The audit is meant to assess the
accessibility of a municipality’s policies, procedures, practices, services and bylaws in the
following areas: pedestrian accessibility; parking regulations; taxi services; municipal
buildings; housing; parks and recreation facilities; municipal services including access
to information, wheelchair friendly service counters, garbage collection, accessible
staging of community events, polling stations, automated service receptacles,
municipal grant applicants and hiring policies.
Following this assessment, an accessibility plan can be developed. The accessibility plan
normally will set out a plan for making the municipality’s bylaws, policies, procedures,
practices and programs accessible. This plan would be adopted by the council,
following public consultation, using the procedures under the Local Government Act
discussed earlier in the report. The plan can contain deadlines which are meant to
serve as a mechanism for ensuring political accountability and maintaining an impetus
for action.
The Ontario bylaw also contains provisions for an Accessibility Advisory Committee as
required by the Accessibility for Ontarians with Disability Act. While such committees
are not mandatory in British Columbia, establishing accessibility advisory committees
is a common practice in BC municipalities. The function of these committees is to
include people with disabilities as they have “on the ground” experience, as well as
to utilize their expertise in developing accessibility policies. An advisory committee
should include members with a broad range of disabilities. It is acceptable to include
the accessible community bylaws 17

20.
people without disabilities such as members of the business community, medical
experts, etc. so that the process can be as comprehensive and inclusive as possible but
the majority of members should represent the disability communities. The committee
is charged with the responsibility of assisting the local governments in conducting the
accessibility audit, advising the municipality on the development of the accessibility
plan, and evaluating the municipality’s performance towards accomplishing the
accessibility goals established in the accessibility plan.
18 the accessible community bylaws

21.
Model Accessible Planning Bylaw
THE CORPORATION OF THE CITY OF ____________
BYLAW XXXX (2009)
A bylaw to promote accessibility and inclusion in the City of ______ pursuant to
sections 8(3), 12(1) and 142 of the Community Charter [RSBC 2003] Chapter 26,
and Sections 903 through 906 of the Local Government Act [RSBC 1996]
Chapter 323.
The Council for The City of _________ enacts the following:
PART 1 – INTRODUCTION
1. Title
This bylaw may be cited as "ACCESSIBLE PLANNING BYLAW”.
2. Interpretation
In this bylaw,
Accessibility audit means an audit conducted in the subject areas listed
in section 3 to assess the level of accessibility in those areas in the
municipality.
Accessible means that social, political, economic and physical barriers
which could prevent people from accessing opportunities have been
removed.
Accessibility means a variety of practical and concrete measures which
assist people with disabilities to access the community, including making
building and infrastructure accessible, making civic services and programs
accessible, making information available in alternative formats and
providing various accessible transportation options.
Disability means
(i) any degree of physical disability, infirmity, malformation or
disfigurement that is caused by bodily injury, birth defect or illness
and, without limiting the generality of the foregoing, includes
diabetes mellitus, epilepsy, a brain injury, any degree of paralysis,
amputation, lack of physical coordination, blindness or visual
impediment, deafness or hearing impediment, muteness or speech
impediment, or physical reliance on a guide dog or other animal or
on a wheelchair or other remedial appliance or device,
(ii) a condition of mental impairment or a developmental disability,
20
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22.
(iii) a learning disability, or a dysfunction in one or more of the
processes involved in understanding or using symbols or spoken
language,
(vi) a mental disorder, or
(v) an injury or disability for which benefits were claimed or received
under the insurance plan established under the Workers
Compensation Act.
3. Accessibility Plan
Pursuant to municipal powers under the Local Government Act, the
municipality will develop an accessibility plan for people with disabilities. This
plan shall cover the following subject areas in which accessibility shall be
achieved:
a. Pedestrian accessibility;
b. Parking regulations;
c. Taxi services;
d. Municipal buildings;
e. Housing;
f. Parks and recreation facilities;
g. Municipal services including;
i. Access to information;
ii. Wheelchair friendly service counters;
iii. Garbage collection
iv. Accessible staging of community events;
v. Polling stations;
vi. Municipal grant applicants;
vii. Hiring policies;
4. Accessibility Audit
Municipality X shall conduct an accessibility audit assessing the accessibility
of the municipality’s policies, procedures, practices, services and bylaws in
the areas detailed in subsection 3.
5. Accessibility Strategy
Following the completion of the accessibility audit, municipality X shall
develop an Accessibility Plan outlining a strategy to make its policies,
procedures, practices, services and bylaws in the areas detailed in subsection
3 accessible.
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6. Benchmarks
The Plan may outline concrete shorter and longer benchmarks for
accessibility. Complete accessibility as defined by the 10 year benchmarks
shall be achieved by the 1st January to occur after the 10th anniversary of the
adoption of the Accessibility Plan by Council.
7. Annual Reporting
A report on progress towards accessibility shall be conducted each year and
the Accessibility Plan shall be updated as necessary.
8. Accessibility Advisory Committee
Pursuant to its power under the Community Charter, the Council of
Municipality X shall establish an Accessibility Advisory Committee.
a. The majority of the members of the committee shall be people with
disabilities.
b. The members shall have a broad range of different disabilities.
c. The committee shall assist the municipality in conducting the
accessibility audit.
d. The committee shall advise the municipality on the development of the
accessibility plan.
e. The committee shall issue an annual report, independent from the
municipality, evaluating the municipality’s performance towards
accomplishing the goals established in the accessibility plan.
ADOPTED by Council on the ____day of _____________, 2009.
MAYOR
MUNICIPAL CLERK
Certified a true copy
_________________
Municipal Clerk
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24.
Bylaw #2: Accessible Public Facilities
The accessible public facilities bylaw, as the name implies, aims to provide a set of
ideas that local governments can adopt to make their public facilities more accessible
for people with disabilities. The bylaw is aimed at municipally owned and operated
facilities, as well as facilities that provide municipal services to the public. At this
time, local governments in British Columbia cannot impose stringent and intensive
mandatory requirements upon other bodies because of B.C. Regulation 86/2004,
imposed under the concurrent authority powers in the Community Charter. However,
local government could establish this bylaw as a set of voluntary requirements for all
buildings other than the municipalities, possibly as a component of a density bonusing
scheme.15
The accessible facilities bylaw covers a diverse range of policy ideas that will help make
municipal buildings much more accessible. The bylaw’s standards should be met in
all new facilities, and be implemented in old ones in accordance with the priorities of
the municipality’s accessibility plan. The topics covered by the bylaw include: exterior
signage and way finding; benches and seats; drinking fountains; public telephones;
public showers and changing rooms; public washrooms; vanities and work surfaces;
vending machines; ticketing machine; interior signage and way-finding; accessible
arrival and departure areas; ramps; stairs and steps. The bylaw also covers a large
number of indoor accessibility features including: canopies and weather protection;
doors and doorways; door hardware, locks and closers; entrances; glazed screens and
sidelights; mats and mat sinkages; thresholds; vestibules; waiting areas. Constructing
accessible interior routes requires making accessible: aisles and passages; corridors
and halls; doors and doorways; elevator and platform lifts; interior ramps; safe
holding areas; stairs and steps; turnstiles and control gates. There is also a need to
make interior amenities more accessible. This can be done through providing for:
coat closets and clothes racks; door and cupboard handles; equipment and furniture;
information and service counters; lockers and baggage storage; mirrors; platforms/
daises; windows and window hardware; all of which the bylaw requires. Interior
systems and controls should also be designed to be accessible. Such items as acoustics;
audible signals; automatic door openers; card access systems and security systems;
15. The details of the bylaw are quite technical. The development of this section was made more challenging
because municipal bylaws must comply with the minimum requirements of the B.C. Building Code. Some proposed
dimensions that were uncovered during research, such as many of the dimensions from the Toronto Guidelines
, which are the source for this bylaw, were less stringent than the requirements of the B.C. Building Code. This
project has attempted to fix any discrepancies to comply with the code. If there remain any errors that do not meet
the minimum requirements of the code, it should be noted that the minimum requirements of the code must be
met or exceeded. In these bylaws, sections of the bylaws that are adapted from the Building Code are italicized.
These sections complement other additional accessibility requirements that are imposed by the bylaw. It is not
necessary to include them in the bylaw because they are already legal requirements for certain classes of buildings
constructed in British Columbia, however, they are included as a reference and guide.
22 the accessible community bylaws

25.
communications systems; control and operating mechanisms; electrical power; fire/
emergency systems and signals; heating, cooling and ventilation systems; information
systems and directories; artificial lighting; listening devices; and public address systems
are all addressed by the bylaw. Finally, special facilities and areas are dealt with by the
accessible facilities bylaw. The bylaw contains general guidelines for seating availability
at municipally owned facilities such as stadiums, auditoriums, and theatres, as well
as arenas; municipally owned restaurants, cafeterias and cafes; gymnasia; ice rinks;
libraries; meeting rooms, theatres and assembly areas; and swimming pools.
the accessible community bylaws 23

26.
Model of the Accessible Public Facilities Bylaw
THE CORPORATION OF THE CITY OF ____________
BYLAW XXXX (2009)
A bylaw to promote accessibility and inclusion within all municipal public facilities,
that provide a municipal service to the public in the City of ______ pursuant to
powers granted by section 8(3)(b) of the Community Charter [RSBC 2003]
Chapter 263.
The Council for the City of _________ enacts the following:
PART 1 – INTRODUCTION
1. Title
2. This bylaw may be cited as "ACCESSIBLE PUBLIC FACILITIES BYLAW”.
3. Interpretation
In this bylaw,
Municipal facility means a facility owned or operated by the municipality.
Municipal service means, in relation to a municipality, an activity, work or
facility undertaken or provided by or on behalf of the municipality;
4. Concordance
The provisions of this bylaw will be implemented in accordance with the
comprehensive accessibility plan being developed by the city.
5. Implementation
All new development shall completely implement the bylaw. Existing
municipal public facilities shall be updated to the standards in this bylaw on a
priority basis, or when major redevelopment work is completed.
6. Intent of the Bylaw
All public facilities shall be safe and easy to use by a wide range of persons
with disabilities. All features within the facilities shall be easily identifiable,
user friendly, and free of obstacles. The public facilities shall be developed in
accordance with the following guidelines.
PART I - OUTDOORS
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7. Exterior Signage and Way Finding
a. A comprehensive exterior signage and way-finding system is required at
every major site or facility, to assist visitors with varying disabilities to locate
appropriate parking and accessible entrances.
b. The street address and/or building/facility name shall be clearly visible from
the street or public laneway.
c. Lettering size shall be legible at typical viewing distances such as from the
road, approach route, and parking area.
d. Signage generally shall be in bold ‘sans-serif’ lettering in black and title case
on a white background.
e. Building addresses or identifying signage at street level, whether it is
mounted in landscaped areas or on posts, shall be high enough to be
clearly visible even with snow piled nearby.
f. Pedestrian, vehicular, and emergency routes shall all be clearly identified.
g. One-way routes shall be clearly marked – both with paving markings and by
post-mounted signs.
h. The "International Symbol of Accessibility" shall be used to identify special
amenities, such as accessible parking, accessible entrances, or accessible
washrooms.
8. Doors and Doorways
a. The main entrance doors and other accessible entrance and exit doors shall
be a minimum of 915 mm wide.
b. One accessible entrance is required for buildings having 1 to 3 entrances and
2 accessible entrances for buildings having more than 3 to 5 entrances. For
buildings having more than 5 entrances, no less than 50 percent shall be
accessible as per the standards of the B.C. Building Code.
c. Where pairs of doors are utilized, at least one shall provide a clear opening of
810 mm wide.
d. Accessible entrance doors and related vestibule doors shall be automatic or
have power-assisted door openers.
e. The swing patterns of doors shall be defined by a highly contrasting and
textured surface (or mat) at grade, which projects a minimum of 305 mm
beyond the door swing. Alternatively, suitable guards, which project a
minimum of 305 mm beyond the door swing, shall be provided as an aid to
persons with visual limitations. A minimum 305 mm clearance shall be
provided between the guard and the opened door.
f. In buildings where there is a significant amount of glazing at grade, door
frames shall be clearly color differentiated to aid in locating the entrance.
9. Benches and Seats
a. Exterior benches or seats shall be located to one side of public walkways or
paths and be mounted on a firm, slip-resistant and level base, such as a
concrete pad, brick pavers, etc.
b. Fixed benches shall include suitable back supports and arms to allow for
easy transfers, with a seat height between 405 mm and 460 mm.
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28.
c. Space shall be available beside the bench for at least one person using a
wheelchair or scooter with a minimum clearance area of 1015 mm by 1220
mm.
10. Drinking Fountains
a. Drinking fountains shall be readily accessible to and useable by persons with
disabilities, including persons who have visual limitations and those using
mobility aids.
b. Drinking fountains shall be set to one side of the path of travel with enough
approach room for persons using mobility aids.
c. Where exterior public drinking fountains are provided, they shall be securely
mounted, and ensure clear knee space below 700 mm, to allow comfortable
access by persons using mobility aids.
d. Where the drinking fountain is recessed and/or wall mounted, clear knee
space of 765 mm wide by 735 mm high to the underside of the unit is
required.
e. The controls for the drinking fountain shall be mounted to one side of the bowl
or front-mounted; be no higher than 915 mm; and be easily operable by
spring-loaded lever handle or electronically. The operation of the hardware
should not require twisting, grasping, nor pinching16
f. The spout for water projection shall preferably be no higher than 915 mm,
with a trajectory across the bowl.
g. For persons who cannot use a drinking fountain easily, an adjacent paper cup
dispenser shall be provided.
11. Public Telephones
a. Where public telephones are provided in exterior settings, at least one
telephone shall be designed to be wheelchair accessible, positioned 260 mm
lower than the standard height.
b. No controls or coin slots shall be mounted higher than 1200 mm.
c. Telephone enclosures or recesses shall be 760 mm wide with knee space
below the phone shelf or equipment at least 685 mm clear.
d. Telephones shall be mounted on a hard and flat surface, to one side of the
path of travel, clear of door swings or other obstacles, with enough open
space for access by persons using mobility aids.
e. Lighting level at public telephones shall be at least 100 lux. (10 ft. candles).
f. Accessible public telephones shall be clearly identified by the "International
Symbol of Accessibility".
g. At least one telephone shall be available that is capable of accommodating
persons who are deaf, deafened, or hard of hearing (e.g., with an acoustic
coupler, volume control etc.), and be clearly identified with the "International
Symbol" for persons who are deaf, deafened, or hard of hearing.
16
Supra.
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29.
h. Where several public telephones are located side by side, at least one TTY
device (Text Telephone) shall be provided for persons who are deaf,
deafened or hard of hearing.
i. On the keypad, the numeral “5” should always have a clear tactile marking for
people with visual impairments.
12. Public Showers and Changing Rooms
All showers and changing rooms shall meet the accessibility requirements of the
B.C. Building Code.
13. Public Washrooms
a. All washrooms shall meet the accessibility requirements of the B.C. Building
Code.
b. Accessible closets and coat racks shall have coat rods and/or coat hooks
fixed securely and mounted between 1200 mm and 1370 mm high.
c. The lower edge of mirrors over vanities and washbasins in public washrooms
shall be mounted no higher than 915 mm from the floor. Alternatively, a tilted
mirror shall be provided.
d. Where suitable mirrors cannot be mounted over basins, a separate full-length
mirror is recommended. The lower edge of the mirror shall be mounted
approximately 610 mm from the floor and extend to no less than 1830 mm
high. Such mirrors shall be located where there is a clear floor area of 915
mm by 1370 mm deep in front to ensure access by persons using mobility
aids.
14. Canopies and Weather Protection
a. Main entrances and other accessible entrances shall be protected by a
suitable canopy or overhang.
b. Where canopies project over passenger boarding zones, a minimum
headroom clearance of 2750 mm shall be provided, however, where possible
a clearance of 3555 mm shall be constructed to accommodate special transit
vehicles, or 2895 mm to accommodate adapted vans used by persons with
disabilities.
c. Canopies and table umbrellas should have a headroom clearance of 2750mm
so that it doesn’t obstruct the path of travel for people with visual impairments.
15. Vanities and Work surfaces
a. Vanity surfaces located in public washrooms and cloakrooms shall be
mounted no lower than 760 mm and no higher than 840 mm to allow easy
access by users with mobility aids.
b. Knee space below the accessible vanity counter or apron shall be at least 735
mm high at the front edge of the apron by 205 mm deep from front edge and
760 mm wide, to allow easy access by persons using mobility aids.
c. Basins in accessible vanities shall be mounted as far forward as possible,
without encroaching on the recommended knee space clearances.
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30.
d. The hot water basin temperature shall be controlled, i.e. 49 º C or lower.
Where water temperature is higher, waste traps below basins shall be
insulated to prevent accidental burns.
e. Accessible work surfaces at service or information counters, study carrels
etc., shall be mounted between 760 mm and 865 mm high, with clear knee
space below.
16. Vending Machines
a. Where vending machines are provided in municipal owned facilities, care
shall be taken to ensure that such machines are accessible to and useable by
persons with mobility aids and low vision and that the machines do not block
a path of travel.
b. Vending machine controls, dispensing areas, or other working parts shall be
located no higher than 1200 mm and no lower than 465 mm from the floor.
c. Signage on vending machines shall be in high contrast letters and at least 13
mm high, to ensure legibility by persons with visual limitations.
d. Floor space in front of vending machines shall be at least 1370 mm deep by
1525 mm long, to allow lateral access by persons with mobility aids, including
wheelchair/scooter users.
17. Ticketing Machine
a. Both interior and exterior ticketing machines for parking, fares, or general
admission shall be accessible to persons with limited manual dexterity,
persons using mobility devices and persons with low vision. Where available,
handrails should be provided on each side of the ticket machine.
b. Ticket dispensing machines shall not have operable or dispensing parts
higher than 1200 mm or lower than 915 mm from floor level.
c. Control buttons or card access locations shall be easy to identify and large
enough for people with manual dexterity impairment to be able to retrieve
them without difficulty.
d. Instructions should be clearly set out with a minimum type size of 16 point,
with a mix of upper and lower cases and unambiguous illustrations. Printing
and illustrations should be contrasted to their background.
e. Push buttons should be 20 mm in diameter and slightly protruding. Braille
should be printed on the buttons.
f. It is recommended that 200 lux of lighting should be around the machine
area.
18. Arrival and Departure Areas
a. All pedestrian routes to the Main Entrance and/or other accessible entrances
shall provide a safe, direct, level and obstacle free path of travel for persons
with mobility or visual limitations.
b. Provide an accessible route from the site boundary to the main entrance
and/or other accessible entrance of at least 1675 mm (1500 mm is the
requirement in the code) wide. The path shall be made of firm, non-slip
material.
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31.
c. Accessible pedestrian routes to entrances shall be designed so they do not
cross into vehicular routes.
d. In situations where accessible pedestrian routes cross into vehicular routes,
crossings with suitable curb ramps identified by bright or white lines and/or
distinct paving shall be provided.
e. Slopes of walkways shall not exceed 1:20 (5%). Where steeper walks are
necessary, nearby stairs shall be provided and the slopes shall be treated as
ramps. Cross slopes should not exceed 1.5%.
f. Where the length of accessible routes to accessible entrances exceeds 30 m,
rest areas at intervals of 30 m shall be provided.
g. Rest areas shall be located to one side of walkways, be at least 1200 mm
deep and include space for a bench, wheelchair, and a scooter.
h. The path shall be clear of obstructions to a height of 2000 mm, except
handrails, which may protrude 100 mm into the clear area.
19. Ramps
a. Ramps shall be provided where necessary to provide access to a municipal
facility.
b. Ramps shall be constructed in accordance with the British Columbia Building
code.
20. Stairs and Steps
a. Exterior steps shall be of firm, non-slip materials with a recommended
maximum rise of 180 mm, and a maximum tread length of 280 mm.
b. Tread nosings shall be clearly marked with either a brightly painted non-slip
finish and/or include an integrated non-slip nosing that clearly contrasts in
tone/color from the tread.
c. Continuous handrails shall be provided on both sides of all exterior flights of
stairs or steps, which include 3 or more risers.
d. For all flights of stairs or steps that are 2200 mm wide or greater, an
intermediate handrail shall be installed, as an aid to persons with limited
mobility or vision.
e. Handrails should be smooth and circular in 40mm to 50mm in diameter
continuously to the end of the staircase.17
f. Paving surfaces at the top and bottom of all flights of stairs or steps shall
include a cane-detectable and textured walking surface, a minimum of 915
mm deep, and as early warning of an impending level change to persons with
visual limitations.
g. Exterior doors that open onto landings shall be avoided wherever possible, in
order to minimize hazards to persons with visual limitations. Where such
doors are unavoidable, the landing depth shall be increased to 1670 mm. No
door shall open onto any sloping section of a ramp.
PART II - INDOORS
17
Supra
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32.
All interior routes from accessible entrances to accessible exits shall be safe and
easy to use by people with different disabilities, including people requiring
mobility aids, and people with vision or cognitive limitations. Routes shall be
clearly identified and logical in layout.
21. Door Hardware, Locks and Closers
a. Automatic door openers shall be installed wherever there is sufficient
demand.
b. Push buttons or card access controls used to open doors shall be located
away from the door swing and they shall be mounted on walls or posts, at a
height between1000 mm and 1100 mm measured to the centre of the control.
c. The push buttons diameter shall be at least 150 mm.
d. Doors in a series such as in a vestibule, shall be a minimum of 2135 mm
apart and/or the clear floor area between door swings shall be no less than
1200 mm.
e. Door hardware, including pulls and push plates, shall be mounted between
915 mm and 1065 mm from grade.
f. All door handles on entrance, vestibule, and room doors shall be easy to
grasp and use.
g. Door handles for items including closet doors and drawer pulls shall be of the
simple ‘D’ type and be between 75 mm – 100 mm long.
h. Door locks shall be mounted between 760 mm and 1065 mm high.
i. Door handles on sliding doors shall be easy to grasp and use and shall not
reduce the effective clear opening width below 810 mm.
j. Where out-swinging doors must be closed to preserve privacy (e.g. on
washroom doors), an additional pull handle, mounted horizontally and close
to the hinge side of the door, shall be installed.
22. Entrances
a. Enough waiting space shall be provided inside the main accessible entrance,
either in the vestibule or adjacent lobby, for at least two persons using
wheelchairs. There shall be a clear view from waiting areas to entrance and
arrival area for taxis, buses or private vehicles.
b. Accessible entrances shall provide basic protection from the weather and
include doors and vestibules that are useable autonomously.
c. Where accessible entrances include security locks or other locking devices, a
nearby call bell (or information telephone) shall be available for persons
requiring information or assistance.
d. An accessible public telephone shall be available near the accessible
entrance to provide seniors and persons with varying disabilities with suitable
telephone access. There should be 1500 mm of clear space on either side of
the door for the telephone to be accessible.
23. Glazed Screens and Sidelights
a. Fully glazed sidelights at exterior entrances or in interior vestibules, as well as
fully glazed screens elsewhere, shall be clearly identifiable, with a row of
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33.
bright decals or a continuous opaque stripe, a minimum of 50 mm wide and of
highly contrasting color, shall be mounted at eye level, between 1350 mm and
1500 mm from the floor.
b. Partially glazed doors shall have glazed panels that extend low enough to
allow persons using mobility aids to see what is on the far side of the door
(i.e., maximum height from grade 900 mm to lower edge of glazing).
24. Mats and Mat Sinkages
a. Mats at entrances and in vestibules shall be level with the floor and/or located
in mat sinkages, so as not to create a tripping hazard for persons who have
visual limitations or a hindrance to persons using mobility aids.
b. Where occasional mats (e.g., runners provided during bad weather) are used,
they shall be level with the floor surface and/or have gently beveled edges so
as not to create a tripping hazard.
c. Where runners are used to define preferred walking routes to information
counters, elevators etc., such as in main entrance and lobby areas, they shall
lead directly to the desired objective with no furniture or obstacles intruding
into the required route. Runners shall be as continuous as possible and
color/tone differentiated from the adjacent floor color.
25. Thresholds
a. Thresholds required to accommodate floor level or finish changes to exterior
areas shall be gently beveled and not exceed 13 mm in height.
b. Thresholds at interior doorways shall be beveled and not exceed 13 mm in
height.
c. Level thresholds are preferred.
26. Vestibules
a. Interior vestibules to washrooms or other special areas shall be fully
accessible to persons using mobility aids. All vestibules, corridors, or aisle
widths shall be a minimum of 1500 mm wide to allow persons using mobility
aids to turn at right angles through door openings.
b. Vestibule depths shall provide at least 1500 mm floor space, clear of door
swings and/or other obstacles, for maneuvering of mobility aids.
c. Doors shall have 600 mm clear space at the jamb on the side that the door
swings towards and on the side that the doors swing away from, 300 mm
clear space available adjacent to the jamb on the opening edge of the door.
27. Waiting Areas
a. In waiting areas for information, services or assistance, loose furniture shall
be large enough to accommodate at least two persons, in addition to other
members of the public.
b. Waiting areas with fixed seating shall include enough clear space for a
minimum of two persons using wheelchairs or scooters.
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34.
PART III - INTERIOR ROUTES
28. Aisles and Passages
a. In high use public areas, aisles and passageways, a minimum of 1675 mm
wide is required to allow two persons using wheelchairs or scooters to pass
each other easily.
b. In low use areas and offices, clear aisle space and passageways between
walls, glazed screens, furniture and/or other major obstacles shall be a
minimum of 1100 mm to accommodate users of mobility aids.
c. Wherever aisles that are 1100 mm wide are extensive in length or terminate
in a dead end, a turning space of at least 1600 mm by 1600 mm shall be
available at 30 m intervals and recommended at dead end locations.
29. Corridors and Halls
a. Corridors and paths of travel shall be a minimum of 1500 mm wide.
b. Wherever extended length corridors are provided, a suitable and color
contrasted handrail shall be included, on at least one side of the corridor, as
an aid to seniors and persons with limited mobility.
c. In extended length corridors of 40 m or more, a bench shall be provided at an
intermediate point along the corridor.
d. No obstruction located within 1980 mm of the floor shall project more than
100 mm into a corridor or hall unless the distance between the obstruction
and the floor is less than 680 mm.
e. Abrupt changes in floor level shall not exceed more than 13 mm.
30. Interior Signage and Way-finding
a. A comprehensive signage system shall be installed, for orientation and way-
finding in large or complex buildings, where public services or programs are
provided. Such signage and complementary way-finding strategies must be
logical, consistent in design and distribution throughout the building and
include lettering, numbers, pictograms or icons that are legible and easy to
comprehend.
b. All directional signage shall be mounted at eye-level, between 1370 mm and
1525 mm high above ground level and located in a place where they can be
touched without causing obstruction.
c. Room numbers or names shall be mounted on the wall close to the opening
side of the door, preferably within 150 mm of the doorframe as a constant
reference location.
d. Lettering for room numbers or names shall be no smaller than 25 mm high in
sans serif type print and be in a highly contrasting color of at least 70%,
compared to the background color. Raised lettering is preferred for easy
identification by persons with visual disabilities.
e. Braille information shall be located immediately below all room numbers and
names, as well as below any major directional signs.
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35.
f. In larger public facilities, a tactile map of the facility showing the distribution
and location of key areas/spaces shall be provided in the main entrance
lobby. In large complex buildings tactile maps may be required on each floor
and shall be located close to the major point of arrival to the floor.
g. Lettering or signs providing general directions shall be in large size print that
is legible from normal viewing distance(s).
h. Directional, instructional information, or maps showing exiting details for
emergency situations shall be located on every floor of large buildings
providing services or programs to the public.
i. Where special exiting instructions are provided for persons with disabilities,
(e.g., directions to safe holding areas), this information shall be in large print
on a highly contrasting background for easy identification and legibility by
persons with low vision.
31. Doors and Doorways
a. Doors, doorways or arched openings shall be a minimum of 915 mm wide,
with no opening less than 860 mm clear between obstructions.
b. There shall be a minimum of 1600 mm clear area in the area towards which a
door swings.
c. Where fire doors or smoke doors are required in any corridor hallway, they
should be a minimum of 915 mm wide, and provide a clear width between
multiple doors of 860 mm.
d. The opening force required for interior doors, using closers or other automatic
latching devices shall not exceed 22 Newtons.
e. Exterior doors, which include panic hardware, shall be capable of being
opened with a force no greater than 38 Newtons.
32. Elevators and Platform Lifts
a. Elevators and passenger platform lifts shall be designed to be useable
independently by and accessible to persons using wheelchairs and scooters,
in all public facilities.
b. Elevators shall conform with the requirements of the B.C. Building Code
except where these requirements exceed them.
c. Controls/buttons shall include tactile information to ensure easy use by
persons who have visual limitations. Controls/buttons shall be easy to reach
and push, be raised and require minimal strength to activate.
d. A delay button shall be available both in the cab and in each elevator lobby to
allow boarding by persons who are slower than usual, as a result of ageing or
disability.
e. Individual platform lifts required to travel between levels not exceeding 1980
mm shall have a platform size of no less than 1725 mm by 1370 mm.
f. Elevators and platform lifts used by persons with disabilities shall include an
emergency call system linked to a monitored location within the building, with
2-way voice communication capability.
g. A concave mirror shall be installed at the back of the elevator cab.
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36.
h. Lighting in elevator cabs and at platform lifts shall be no less than 100 lux (10
ft. candles) measured at the floor level. The same lighting level shall be
provided in adjacent lobby space to minimize tripping hazards at door
openings.
33. Interior Ramps
a. Interior ramps shall have a maximum slope of 1 in 12, however, a slope of 1
in 15 is preferred.
b. The maximum length of any ramp is 9 m between level landing areas.
c. Where short ramps are required, e.g., for level differences of 150 mm, the
ramp slope shall be evaluated on case by case basis.
d. Ramp surfaces shall be non-slip.
e. The width between handrails shall not be less than 1015 mm and not more
than 1100 mm.
f. Handrails are required on both sides of ramps and shall extend at least 300
mm beyond the head and foot of the ramp.
g. Provide a cane-detectable floor surface 765 mm deep at the head and foot of
all ramps to alert persons who have visual limitations.
h. The cane-detectable surface shall be color or tone contrasted with
surrounding floor to ensure easy identification.
34. Safe Holding Areas
a. Where a safe holding area is part of the emergency plan for persons with
disabilities, the area shall be able to accommodate a number of persons
using various mobility aids.
b. Safe holding areas shall be located in logical locations on each floor that are
easy to identify by persons who have visual limitations and be accessible to
wheelchair and scooter users.
c. Safe holding areas shall have separate emergency lighting and ventilation
systems. A two-way voice communication system linked to the fire control
center shall also be provided.
35. Stairs and Steps
a. Stair treads shall be a minimum recommended of 280 mm.
b. Stair risers shall be a maximum recommended height of 180 mm.
c. Interior stairs or flights of steps shall contain no less than 3 risers. Where the
underside of stairs is open, a cane detectable barrier shall be provided when
the headroom clearance is less than 1980 mm (2030 mm is recommended),
as protection for persons who have visual limitations.
d. A highly contrasting and cane-detectable floor surface at least 915 mm deep,
shall be located at the head or foot of each flight of steps or stairs to warn
persons who have visual limitations that a level change is pending. (Similar to
the BC Building Code.)
e. Handrails or guards shall be contrasting in color and project a minimum of
300 mm beyond the top and bottom riser to aid persons who have visual
limitations.
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f. The treads and risers shall conform with the B.C. Building Code.
g. A handrail shall be provided in accordance with the B.C. Building Code.
36. Turnstiles and Control Gates
a. Wherever turnstiles or other crowd control gates are used to manage the
movement of people, such turnstiles shall either be of breakaway design to
accommodate persons using wheelchairs/scooters or have an adjacent
access gate that is wide enough to allow the passage of persons using
wheelchairs/scooters or other mobility aids.
b. Clearances at turnstiles or gates shall be a minimum of 860 mm clear width.
PART IV - INTERIOR AMENITIES
37. Coat Closets and Clothes Racks
a. In each major area or on each floor, 10% of all coat storage space shall be
accessible and free of obstacles and be reachable and useable by persons
using mobility aids such as wheelchairs/scooters.
b. Accessible closets and coat racks shall have coat rods and/or coat hooks
fixed securely and mounted between 1200 mm and 1370 mm high.
c. At least one fixed shelf shall be provided in accessible sections of coat
closets mounted no higher than 1420 mm. No base or lower shelf shall be
installed in accessible closets.
d. Clear door openings for closets or coat racks shall be at least 810 mm wide to
allow a frontal approach by persons using mobility aids.
e. Public check-in counters for coat storage located in entertainment facilities or
other settings shall include at least one section of lowered counter,
approximately 765 mm wide and 865 mm high to allow easy access by
persons using mobility aids.
38. Door and Cupboard Handles
a. Door pulls or latches shall be of the lever handled or ‘D’ type for easy use by
persons with disabilities.
b. Door hardware shall be mounted no higher than 1065 mm.
c. Locks shall be included as part of the handset.
d. Sliding cupboard or door hardware shall be selected and mounted so that the
clear door opening that remains is at least 860 mm wide.
e. Pocket door hardware shall include a ‘D’ type pull on the leading edge.
39. Equipment and Furniture
a. In selecting furniture or equipment for public and staff areas, care shall be
taken to ensure that selected items and their layout will not constitute a
hazard for persons who have visual limitations and that they are useable by
persons with varying disabilities.
b. All items of furniture, equipment and planters etc., shall be positioned to one
side of the normal path of travel.
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c. All temporary items, including display stands, information boards and easels
shall be located to one side of the normal path of travel. Miscellaneous
services such as post boxes, garbage disposal's, recycling bins etc. should
not exceed a maximum height from the ground of 1200 mm.
d. Loose seating, chairs or benches shall have seat heights between 405 mm
and 460 mm, so that seniors or others can get in and out of them without
difficulty.
e. Some seats shall be provided with both armrests and backrests to provide
adequate support for frail individuals, seniors or persons with stability and/or
transferring difficulties.
f. Tables and desks shall generally be selected with a working surface no
higher than 785 mm and clear knee space of 700 mm high, by at least 760
mm wide between supports, to allow easy wheelchair access and use.
g. Coffee and telephone tables, located in waiting areas and lounges, shall be
no lower than 510 mm high and shall have an open base to ensure persons
using mobility aids approach.
h. Planters shall have strong cane-detectable bases.
40. Information and Service Counters
a. Counters used for information or service purposes shall have at least one
section useable by persons in wheelchairs/scooters at a maximum height of
865 mm. The counter shall have no obstructions that adversely affect the
ability of the public or staff to pass through information or have eye contact.
Accessible sections of counters shall be a minimum of 760 mm wide, with
knee space below of at least 250 mm deep by 700 mm high, to allow easy
wheelchair/scooter approach and use.
b. Where speaking ports are provided at public service locations including
inquiry counters, and ticket sales desks; at least one such position shall have
the speaking port no higher than 1065 mm for persons using mobility aids.
c. The design of counter tops should have a large radius curve on the top
leading edge with a slight upstand at the front edge of the counter to facilitate
picking up small items.
d. The intercom units should be installed 1100 mm from the floor so that there is
no visual barrier between the person and the ticket officer.
e. Counters using a glass screen partition may wish to install a voice transfer
system for people who are hard of hearing. The glass should be non-
reflective for ease of lip reading. Text phones should be well located for easy
access to the staff.
f. Cash tills should display the amounts due for payment on tickets so it can be
easily visible.
g. Information and service counters should be in a quiet area, well separated
from the noise level.
41. Lockers and Baggage Storage
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