Difficulty reading your meter?

What if I forget to send you meter readings?

If you forget to send readings for any reason then please send it in as soon as you can. We’ll send you a meter reading request reminder – if your reading is more than 5 days after this then we’ll use an estimate to calculate your next bill.

Estimated bills

To help protect against the chance of you getting a shock bill – which is higher than you expected – it’s best to avoid relying on estimated bills by sending us meter readings.

Is it possible to provide an incorrect read?

Yes. It may be a mistyped number, or possibly the readings get swapped around. We have special measures to ensure incorrect reads are identified before we bill you, so should you provide a reading that seems out of line, you’ll usually find we’ll contact you to double check.

Online

When you submit reads through the online portal, we’ll automatically validate your reads to help prevent any issues. If you try to submit reads more than once and see error messages, please get in touch

By email

If you happen to send an incorrect reading by email, you’ll get an email to say so and to try again.

By phone

We’ll advise you if you’ve submitted an incorrect read over the phone and will help you to correct it.

I’ve had a call from Lowri Beck about my meter readings

Lowri Beck are a partner company who help us collect meter readings (and additional energy industry information). They also fix and replace energy meters. Find out more about Lowri Beck.