Claudiu Coltea joins us from the Chief Customer Officer Exchange
and shares that for his organization, Customer Experience doesn’t
have it’s own sandbox but the team makes other's sandbox' prettier.
He says that the employee experience is a critical part of customer
experience so his team collaborates with HR- working on integrating
data sets. Beyond that, CX works in every product and business line
and across the organization to provide a more seamless experience
for the customer. Claude and his team have set partnerships and
looked at pain points setting up this truly transitional time where
they’re attempting to get ahead of the customer- getting to a
proactive state where they make the customer journey
spectacular.