Frequently Asked Questions

Do I need any special software on my computer to view or download files?

No, you do not need special software to view a file. However, if you wish to view, download, or print a PDF version, you need to have a PDF viewing application (for example, Adobe Reader or OS X Preview) installed on your computer.

Internet Browser support varies. Review Browser Support to see if the browser you are using is supported.

How do I print a file?

After the file opens up in a new page, click the Adobe Print Icon in the upper left corner. It looks like a printer

Select the name of the printer you would like to print to.

Select the page range you want to print

Change Page Scaling to None

Click OK

Not all sites allow for printing of the entire PDF document. If you do not see any way to download the PDF there may be an alternative way to accomplish printing listed above.

How do I save a file to my computer?

Click "Download this PDF" above the file

After the file opens up in a new page, click the Adobe Save Icon in the upper left corner. It looks like a floppy disk.

Pick where you want the file to be saved.

Name the file to something helpful to you in the future.

Click Save

Not all sites allow for downloading of the entire PDF document. If you do not see any way to download the PDF there may be an alternative way to accomplish printing listed above.

How do I download PDFs to iBooks on my iPad?

Click and open the handout you want to download on your iPad.

Because PDFs open in Browser you will see a red warning box with a link to the PDF.

Click the link in the red warning box, or click "Download this PDF"

The handout will then open in a new tab.

Switch to that tab. On the top right hand side of the page there should now be an option for you to open the PDF in iBooks.

How to search the online site?

Enter a search term or terms into the search box and click the "Search" button (may be a magnify glass).

The search results will include the following information: Title of file matching search result; Snippet of text that includes highlighted text
that matches your search terms

On the search results page some sites will have the option to narrow your search results.

The search engine will ignore parentheses in the search term. To search for a term such as 401(k), you can search for "401 K" to find every instance of 401(k) in the site. You can also search for 401 k, but you will get every instance of 401 and k on a page which may cause you to get more results.

I am having difficulty viewing or downloading a file. What do I do?

If you are having trouble viewing a downloaded file, be sure that you have already installed a current version of Adobe Reader. Click here to download Adobe Reader. Also check that the file has not opened in a different tab of your web browser or in a new browser window.

If you still have difficulties accessing, viewing or downloading a file
click on the Contact Us tab and fill out the Technical Support form.

How can I bookmark a page?

Once logged into the site, you can bookmark and return to any page in the system. This includes any file, search page, index, help/support, etc. Each browser handles bookmarking differently and instructions for each can be found below.

Bookmarking in Internet Explorer 9 (Called Favorites)

Click on the View Favorites, Feeds and History menu button (Alt + C). This Menu button will look like a Star.

Click Add to Favorites menu button (Alt + Z)

Enter a Name for the Favorite

Select, or create, a favorites folder you want this favorite to be located

Click Add

Bookmarking in Internet Explorer 7 and 8 (Called Favorites)

Navigate to the page you want to Favorite

Click Add to Favorites menu button (Alt + Z). This Menu button will look like a Star with a plus.

Click Add to Favorites... in the following drop down menu

Enter a Name for the Favorite

Select, or create, a favorites folder you want this favorite to be located

Click Add

Bookmarking in Firefox

Navigate to the page you want to Favorite

Click Bookmarks menu button. Location of this button depends on what Version of Firefox you are using.

Click Bookmark this Page in the following drop down menu

Enter a Name for the Bookmark

Select, or create, a folder you want this bookmark to be located

Optional: Include tags. This will help with searching through your bookmarks in the future.

Click Done

Firefox Bookmarking Add-Ons

Firefox can be customized further with Add-Ons. Add-Ons are small applications that run inside of Firefox and can add more functionality to the browser. There are Add-Ons for Delicious Bookmarking, Google Bookmarking, Bookmark Sharing, or many more. Find out what will work best for you by going to the Firefox Add-Ons page, and search for different bookmark tools.