SUPPORT

The first time the connection is established, the user opens the window shown at right. The recommended option plan to
install an ActiveX control in Internet Explorer that will manage the communication. To begin the installation of the
component, simply click on the yellow bar at the top of the window and then confirm the installation. If you choose this
option, subsequent requests for remote assistance will not need to download or install anything else. Choosing the
executable file option, after you download it, you will need to run it in order to start remote service. This operation
(download and execute) will be made â€‹â€‹each time you require remote assistance. In both cases, after installing the ActiveX
or launch the executable, remote assistance will be initiated.