Error: Solicitor constituent was not found. - when processing transactions in Connector

You are processing donations in the Sphere Connector and receiving the following message:

Solicitor constituent was not found. Make sure that the corresponding signup has been processed.

Article
Number:88527

Products:

Blackbaud_Sphere

Ensure the participant credited (Solicitor) with the donation has been processed as an Event Registration or Sign Up Request.

If the Solicitor has duplicate records in Raiser's Edge, merge their records into 1, keeping the record which has the SphereConstituentIdentifier that relates to the Supporter ID in Sphere of the contact record with the event registration information.

If the Solicitor only has one record in Raiser's Edge:

In Sphere, Navigate to Contacts>Individuals

Search for the Solicitor

If there are multiple records in Sphere, locate the record that contains the Event Registration for the Solicitor and click Manage

The correct record can be found by navigating to the event's Bookkeeping>Manage Initiative Records and clicking on the participant's last name

Locate the Supporter ID under Profile>Personal and copy it

Open the Solicitor's record in Raiser's Edge

Click the Attributes Tab

Next to the SphereConstituentIdentifier, under Description, replace the existing number with the Supporter ID copied from Sphere