Is Hardwareversand really worth it? I mean their prices are excellent, no doubt but they are pretty hard to deal with. Here is a summary of my order:

9 July (Early morning) - Placed my order and recieved my confirmation email. I supplied a VAT number so I needed to wait for another email from them to pay them. The order comes to €568.87 inc vat.

10 July (Afternoon) - I email them asking for the updated price as i hadnt recieved it

10 July (Late Afternoon) - I ring them and ask about the updated price, I get told that it can take a couple of days. I also enquired about updating the quantity of the order and was told I could by email.

10 July (Later afternoon) - I send them an email asking them to update my quantity of hard drives from 1 to 2

13 July - I recieve an email from "Elke" saying off :

Quote:

we confirm the modification about your order the total amount is 568,87 €

Which obvioulsy is not right, so i emailed back asking whats the story with it, does it include the second hard drive etc..

14 July - I recieve an email form a diffrent service rep, completely in german, informing me my new price is €478.04, but they do not say if it includes the second HD or not (going by the precentage reduction it couldn't include the hard drive)

14 July - I recieve an email from "Elke" saying:

Quote:

the order is include the Samsung HD103SI 1TB SATA II EcoGreen, 32 and the total amount is 478,04 € include VAT.

But I dont know if that means the second 1 TB or the first one!

15 July - I decide to just pay the 478.04 amount and see what comes. So I pay it in Bank of Ireland. From teh last time i made an order with them i knew they did not provide enough info in their email to fill out the bank transfer so I found an old thread on boards that someone listed all teh info needed.

17 July - Recieve an email saying they havent recieved payment

I've been trying to ring them since the 13th and i cant! I've rang them from my phone (which i rang them with on the 10th), My mams phone, my home phone and the work phone.. none of them even rang!

Just a wee observation, but I noticed that Elara's website catalogue has had a major cleanup. Its now possible to actually find real components in stock now! Given their locality to some Boards users (they don't charge for pickups AND they allow Laser even for shipped orders, eh Komplett?) and some price cuts they're now finally looking like one to watch again

Arctic Cooling s1 rev2: €37!!
Peats: €20
HPM: €16

They also still have the problem of listing the same product twice - they still have a way to go. The Asus P5Q is listed under two different entries.. with two different prices... and two different stock levels??

Is Hardwareversand really worth it? I mean their prices are excellent, no doubt but they are pretty hard to deal with. Here is a summary of my order:

9 July (Early morning) - Placed my order and recieved my confirmation email. I supplied a VAT number so I needed to wait for another email from them to pay them. The order comes to €568.87 inc vat.

10 July (Afternoon) - I email them asking for the updated price as i hadnt recieved it

10 July (Late Afternoon) - I ring them and ask about the updated price, I get told that it can take a couple of days. I also enquired about updating the quantity of the order and was told I could by email.

10 July (Later afternoon) - I send them an email asking them to update my quantity of hard drives from 1 to 2

13 July - I recieve an email from "Elke" saying off :

Which obvioulsy is not right, so i emailed back asking whats the story with it, does it include the second hard drive etc..

14 July - I recieve an email form a diffrent service rep, completely in german, informing me my new price is €478.04, but they do not say if it includes the second HD or not (going by the precentage reduction it couldn't include the hard drive)

14 July - I recieve an email from "Elke" saying:

But I dont know if that means the second 1 TB or the first one!

15 July - I decide to just pay the 478.04 amount and see what comes. So I pay it in Bank of Ireland. From teh last time i made an order with them i knew they did not provide enough info in their email to fill out the bank transfer so I found an old thread on boards that someone listed all teh info needed.

17 July - Recieve an email saying they havent recieved payment

I've been trying to ring them since the 13th and i cant! I've rang them from my phone (which i rang them with on the 10th), My mams phone, my home phone and the work phone.. none of them even rang!

Received the package today, Didn't receive anymore correspondance from them! I guess they are decent where it counts!

Send me a PM Jonathan if no one else is able to help and I'll see if we can sort something out.

I need to order a 500gb HD, its a bit dearer inc delivery on HWV but I'll do a bit of maths later and see exactly what the story is. I'll ask around my buddies to see if any of them need anything from them too.