Based on our experience (1.5 years as a customer) and visitor feedback, CSRs are really hit and miss. If a problem arises (with billing, service, etc), unfortunately, you can usually expect a bit of a battle.

Customer Service

Above Average

Their call centers are always sufficiently-staffed (minimal hold times) and deliver a solid mix of professionalism and real-world experience. Over the past few years, they've been independently rated at the top of the industry (JD Power).

Customer Service

Above Average

Right up there with DISH. Agents are extremely patient and take their time troubleshooting issues and addressing any/all complaints. Haven't had a bad experience in over 4 years as a customer, it's actually a pleasure calling them up.

Cable versus SatelliteGet a more general overview of how cable's features and options compare to satellite TV.

RV & MobileIf you'll be on the move, use this guide to reliably stay connected at every turn.

More about Comcast

Comcast first came on the scene in the early 1970s. After unparalleled growth in the 90s, they're now the #1 cable and internet provider in the US, third in phone service. Obviously, they ground their teeth in the cable game, but Comcast intelligently utilized coax technology to bring high-speed internet (and phone) to their customers in the form of convenient add-on bundles. For the most part, we recommend Comcast TV to folks if they're already paying for their cable or phone service. Their bundling prices can be attractive, especially if you lock in a quality promo (expect having to sign up for at least a 2-year contract).

As mentioned above, Comcast's major downside revolves around their customer service. Amongst their current and former customer base, it's sort of a running joke at just how subpar it is. Simply put, there's a risk that comes with dealing with a huge corporation spread across different technologies -- when stuff breaks, their service reps often have to guess or play catch-up on the fly (you'll usually have to escalate the issue to resolve it). If you're technologically savvy, you'll probably be able to deal with the typical issues that popup on your own (receiver glitches, programming delays, etc.). Otherwise, you may want to consider going with either DIRECTV or DISH, where you'll get a bit more personal attention and decidedly better technology and programming options.

Xfinity Bundles

Early in 2010, Comcast rebranded their triple play bundle (TV, internet and phone) into the new Xfinity brand. Some have suggested it was done to move past the bad PR of the "Comcast" name, but for better or worse, it's the name of the product if you're looking to combine services (individually, they're now called Xfinity TV, Xfinity Internet and Xfinity Voice). The only exception is if you live in a smaller city or rural area where all three services aren't yet available; in that case, the company will still go by "Comcast." Back to the plans, here's how they breakdown: