FAQ’s HAVE A QUESTION? YOUR ANSWER IS PROBABLY HERE:http://www.etsy.com/shop/LynnesThisandThat/policy-----------------------------------------------------To view other items in my shop:http://www.etsy.com/shop/LynnesThisandThat-----------------------------------------------------This listing DOES NOT INCLUDE PILLOW INSERTS! The shipping fee for a pillow with an insert is substantially higher that a pillow without one. Inserts are readily available at local craft/fabric stores… often three different grades.-----------------------------------------------------Designs may/will vary due to cut.Off-the-bolt /Quality FabricsDry Cleaning RecommendedOvercast seams to prevent fraying.Envelope closure for easy insertion/removal of inserts.-----------------------------------------------------