5. I am not HKSI Institute member, do I need to apply for the user account of the Online Portal? If so, how to apply?

Starting from 27 September 2017, if you want to enrol for examinations, training course or events, you need to create an user account before enrolment. Once created, you can access to your personalised portal anytime and anywhere.

6. Why can’t I login to my Online Portal after I have activated / created account?

This may be caused by one of the following reasons:

the first-time login procedure may not be properly carried out

you have not created your user name and/or password

you have not activated your account within 72 hours after the “first-time login link” email is sent to your registered email address

No. Although both HKSI Institute Members and non-Members have their own personalised Online Portal once they have registered and activated their accounts, non-Members do not enjoy the special benefits offered to our members nor access to Member Only activities or information.

For non-Member, you can apply for individual or corporate membership by completing and submitting the application form together with the required supporting documents. Please click here for detailed Membership information and application procedures.

Yes. You can change or update your personal information, except your name, HKID / Passport information and date of birth, at any time via your personalised Online Portal under “Profile”.

2. What is the purpose of the QR code?

Everyone who registers via your Online Portal will receive a personalised QR code. You do not need to print the confirmation email. You only need to login to your Online Portal through your mobile device and show your personalised QR code at the training/event's registration counter.

Enrolment (Online)

1. How can I enrol for examination(s), training course(s) or event(s) through the Online Portal?

You should have an Online Portal account. Please login to the HKSI Institute Online Portal and click “Enrol Now”. For details, please view the video demo.

2. Where can I find the examinations, training courses or events calendar?

3. Can I enrol for several examinations, training courses and events in one-go?

Yes. You can select multiple activities and save into the cart. You however need to complete the checkout process within 15 minutes. If the checkout process exceeds the time limit, you will have to re-submit the enrolment of all the activities in which you are interested

4. Can I do group enrolment at my Online Portal?

Online Portal only allows for individual enrolment so that each individual’s activity records can be kept and retrieved.

It is recommended all interested individuals should create and activate his/her Online Portal account.

5. Are all the examinations run by HKSI Institute are available for enrolment in my Online Portal?

All the examinations run by HKSI Institute, except the Certified International Wealth Manager (CIWM) Final Examination and the Chinese Gold and Silver Exchange Society Qualification Examination (GSQE), are available for enrolment through my Online Portal.

If you plan to enrol for the CIWM Final Examination/GSQE, please submit the enrolment form to us in person (during counter opening hours) or by post before enrolment deadline which can be found in our website “Qualification".

Enrolment (Offline)

1. Can I submit the enrolment form(s) at the HKSI Institute counter?

Yes. You can submit the enrolment form(s) during counter opening hours. We will process your application within four working days.

We however cannot guarantee your seat should you submit your form in person. We encourage you to enrol via the your Online Portal as you will receive the registration confirmation immediately.

2. Can I submit the enrolment form(s) by post?

Yes except LE and CPWP Module 1 Examination. We will process your application within four working days.

We however cannot guarantee your seat should you submit your form in person. We encourage you to enrol via the your Online Portal as you will receive the registration confirmation immediately.

3. Can I submit the enrolment form by fax or email?

No.

4. Where can I download the examination enrolment form?

You can download the form from our website.

5. Is there any service / administration fee if I submit hard copy enrolment form(s) in person or by post?

Commencing 1 April 2018, we will charge an administration fee of HK$100 per application form.

Enrolment Confirmation

1. How do I know if my enrolment is successful?

You will receive a confirmation email which will be sent to your registered email address. You can also view your enrolled activity under “Upcoming Activity” in your Online Portal.

2. Can I request to send an additional confirmation to my second email address?

We only send one confirmation email to your registered email address as you can retrieve your enrolled activities from your Online Portal anytime and anywhere at your computer or mobile device. You however can forward the confirmation email to your other email address.

eCredit

1. Can I use the eCredit issued before 27 September 2017 via the Online Portal for enrolment of courses/events and/or renewal of membership?

No, the eCredit issued before 27 September 2017 must be submitted offline together with the registration form and/or membership renewal forms. Please also check the terms & conditions on the eCredit for its usage.

2. How can I check if any eCredit issued after 27 September 2017 has been assigned to me and its terms & conditions?

Please login onto your Online Portal and click on the “eCredit” to see the available eCredit. Each eCredit may have different terms & conditions, please click to view the “Terms & Conditions” of different eCredit.

3. How can I redeem the eCredit issued after 27 September 2017?

All the eCredit issued after 27 September 2017 can only be redeemed via the Online Portal. When you enrol in course/event and checkout at the “Shopping Cart”, the “Apply eCredit” button will appear on the course/event that is eligible to redeem eCredit. Please select the eCredit you would like to use and the payable amount will then be automatically calculated.

You can get the qualified CPT/CPD hours when you have completed the eCourse or eSeminar and pass the post training assessment.

Examination Result and Certificate

1. What kind of examination records is available in the Online Portal?

You can retrieve all examination records after 1 January 2015 except for the result of PRC Securities Regulations Examination.

2. How can I print my notification of examination results and/or examination certificates in the Online Portal?

You can download and/or print your notification of examination result and examination certificates from“Record” for the examinations on or after 27 September 2017, except the Chinese Gold and Silver Exchange Society Qualification Examination . There is no restriction in printing your examination result(s) and certificate(s).

2. Can I transfer my enrolled activities to other activities or another person?

No. Activity enrolment and fees paid are usually non-refundable and non-transferable.

3. Can I reschedule the examination session?

No.

4. Can I withdraw my examination(s) registration and request for refund?

You can request for refund if you have applied to withdraw from LE or CPWP Module 1 examination registration before the withdrawal application deadline. We will charge an administration fee of HK$400 per examination paper per examination session.

5. Can I withdraw my training course(s) or event(s) registration and request for refund?

You can withdraw from enrolled training course(s) or event(s) up to four working days before the date of the respective training course or event via the HKSI Institute Online Portal. Withdrawal does not apply to eCourses, eSeminars and certain training courses/events where indicated.

The HKSI Institute will charge a withdrawal fee of HK$100 or 40% of the training course or event fee, whichever is higher. The balance will be refunded to you within 28 working days after you have submitted the withdrawal request.

6. Where can I keep track of my withdrawal request?

Withdrawal records are shown under “Upcoming Activity” in the HKSI Institute Online Portal until the date of the examination or training course or event.

7. Do I receive any confirmation when I withdraw from an examination?

No. You can check the record on your Online Portal. Please view the video demo.

8. How can I get the refund if my withdrawal request is approved?

Payments via VISA Card, MasterCard, American Express Card or Union Pay will be refunded to the same credit card account. For Cash/EPS/PayPal payment, we will refund in the form of a cheque. The cheque will be sent by registered mail to your registered address. You may receive the refund within 28 working days depends on your payment method. Service / administration fee per transaction will apply.

Study Manual for Examinations

1. How can I download the LE study manuals?

You can download the LE Study Manual via the “Upcoming Activity” page of the HKSI Institute Online Portal during the period from the enrolment date to the examination date of the relevant examinations.

2. Are there any eStudy Manuals for the CPWP Module 1 Examinations?

No. Hardcopy study manuals for the CPWP Module 1 Examination are available for sale at our counter.

LE Examination

1. Which LE paper do I have to take to apply for a licence?

This depends on the type of regulated activities (RA) you wish to carry out, and the position you wish to undertake (i.e. Representative or Responsible Officer). The relevant LE papers required are set out in the "LE and the SFC Licences for Regulated Activities" section on our website.

2. Which LE paper do I have to take if my employer is a bank?

It depends on the position you wish to undertake. For Relevant Individual defined by the Banking Ordinance, please refer to the requirements of LE papers on Representative. For Executive Officer defined by the Banking Ordinance, please refer to the requirements of LE papers on Responsible Officer.

3. Is there any exemption from certain LE Papers?

For SFC licensing purposes, applicants with the appropriate qualifications may seek an exemption for certain Papers. The "Guidelines on Competence" list the different qualifications recognised by the SFC and the exemptions granted.

To learn more about the SFC and its licensing policy, please visit the SFC website or contact the SFC directly.

For the HKSI Institute certification purposes, all LE candidates have three years to complete their combination of examination papers. The 3-year period will commence from the date of the first LE paper that the candidate passes. The HKSI Institute Practising/Specialist Certificates are issued to those who have completed their combination of papers of the LE.

Training and Event

1. If I have completed my eCourse or eSeminar, do I need to enrol again if I want to re-take the same eCourse or eSeminar?

You do not need to enrol the same eCourse or eSeminar again. However the access period is limited to 90 days unless stated otherwise. After 90 days, you are required to enrol again if you want to access the same eCourse or eSeminar.

You will receive the renewal invitation when your membership subscription is about to expire. Please follow the instructions to renew through the Online Portal.

3. Can I renew my AIWM membership via my Online Portal?

No. This service is not available at the moment. You will receive a renewal notice email for renewal of both AIWM and HKSI Institute memberships. Please complete the form with dual membership payment and return to HKSI Institute.

4. My membership status is shown as inactive or expired. What should I do?

If your membership expired less than one year, you can renew your membership via the Online Portal.

Application for reinstatement is required if your membership expired for more than one year. Please email us atmember@hksi.orgor call us at 3120 6100 for details.