TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

3.05Rooms

1.05Service

3.05SleepQuality

1.05Value

1.05

“Customer Service Needs Improvement”

Dec 29, 2012Elizabeth O, Fort Worth

The customer service was terrible. Our family's reservation that they prepaid for was cancelled so we had to pay again for the room we wanted originally. They did not have an elevator and were going to make our grandparents stay on the second floor. Until we asked if they could book a room on the first floor which eventually they said they could.