Ghana News Agency

Monday 31st October, 2016

Accra, Oct 31, GNA - In a move that should
essentially take customer experience to the next level, Vodafone Ghana has
announced that it is introducing mobile data relief packages for customers who
experience Fixed Broadband Faults.
Vodafone, which continues to be at the
forefront of creativity and innovation in the telecoms industry, is the only
company that operates an effective fixed network

Accra, Oct 31, GNA - In a move that should
essentially take customer experience to the next level, Vodafone Ghana has
announced that it is introducing mobile data relief packages for customers who
experience Fixed Broadband Faults.

Vodafone, which continues to be at the
forefront of creativity and innovation in the telecoms industry, is the only
company that operates an effective fixed network in Ghana currently.

In a release in Accra, Vodafone continues to
assert its strength as a total Communications provider for the Home and
Business; providing a unified suit to connect families and businesses at one
go.

The introduction of the relief package means
that customers will receive mobile data as back-up whenever they experience any
disruption to their Fixed Broadband service.

According to the release, With fibre cuts and
cable thefts plaguing the industry, this initiative goes to emphasise the
extent the company is willing to go to ensure customers’ are connected.

Under the arrangement, customers will be
required to provide their preferred Vodafone lines on which the data should be
channelled to in the event of a fault.

The telecommunication company believes that
this is an effective intervention to salvage the inconveniences customers go
through whenever they encounter issues with their fixed network.

Commenting on the introduction, Patricia
Obo-Nai, Director, Fixed Business and Customer Operations, Vodafone Ghana said,
“We have, as foremost in our strategy, a commitment to provide unmatched
experience for all our customers.

“This is another avenue that shows our
interest in our customers’ businesses and productivity and we will leverage on
our technology and competence to deliver that.”

It will be recalled that Vodafone also
undertook a proactive measure to support customers during the load shedding
exercise last year.

The company provided free back-up mobile data
support for customers at a time when the country was experiencing unstable
power supply.