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Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Related Questions:

Type *#06# at the mobile screen to know IMEI no of your mobile.send the IMEI no to me and i will reply you with unlocking code.IF Problem not Solved SoPlease New Software install in the Phone Problem will Solved

If For puk & pin cod problem So PleaseVery Best Solution:You Go To Service & Sim Office and Get The Puk code And Pin code From Office opratorEnter The Puk code and YesEnter The pin code and YesSo Puk code Open and Problem will Quickly Solved

Or, do u still have your pack which the sim card was in? on that it show the that PUK code on it.
Or, If not, you can call these numbers, and you can go through an automated menu to get your PUK code...

Pay as you go mobile customers450 from your pay as you go phone or 07973 100 450 from any other phone.
Regards
You should be ready to answer a lot of security questions. This question is to verify if you are the true owner of the sim card

PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PINnumber to unlock your mobile phone is entered incorrectly 3 times. You are thengiven 10 attempts to enter your PUK code. If an incorrect PUK code is enteredafter the 10th attempt, you will block your SIM card permanently and willrequire a new SIM card from your mobile phone provider.PUK codes can be obtained through the following ways -
The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.

Please
dont try more than 3 times.If you try more than 3 times the Sim will get
locked.And it will ask for PIN code.Both these PUK and PIN code can be given
only by the network service provider. Please call the network service provider
of your mobile.And ask him to provide the PUK code or PIN code.He will ask you
some basic details like name,date of birth for his verification.And he
willprovide you the PUK and PIN
code.This is done for free of cost.

Please do rate the solution if the issue is resolved or post a comment for further assistance.

You can get your Orange PUK number only from the Orange service provider or customer care as PUK numbers for each SIM is different just like your SIM pin code, and it is only the Orange service provider who can give you this number.

Call up Orange customer services from your Mobile phone and ask them to provide you with a PUK code, after answering a few security details your PUK code will be given to you !