Passenger reviews out of total 2,451 passengers who traveled with us on this route.

At 12Go our operators offer three types of service:

Cheap, Fast, Good - but you can usually pick only two of them!Cheap & Fast won’t be Good. (e.g. buses from/to Khao San Road, local buses or 3rd class trains)Cheap & Good won’t be Fast. (e.g. VIP trains in Thailand)Fast & Good won’t be Cheap. (e.g. private limousine services, or VIP24 buses vs Express buses)

Make your choice! Please remember that while we are closely monitoring the services, we are still an agency marketplace. That means we focus on ticketing services and route availability & coverage rather than on the factual seat reclining angle you will get on the bus today.

EvaNov 12, 2018

train #SE1 VIP Sleeper, Vietnam Railways

★★★☆☆

Very cold, loud and very bumpy. The Vietnamese people next to our cabin were smoking. It was clean and on time.

AnnaNov 3, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★★★☆

TraIn was punctual and more or less what we expected.
1st class cabin was fine, beds comfortable enough and clean bedclothes.
Floors and especially toilet felt very dirty.

MatthiasNov 2, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★★★☆

Great value for money. Toilets are not that great (but toilet paper is available at any time). Be prepared for that. Snacks can be bought on board. Matress are not super comfortable, but will do the job quite well for a few hours of sleep. All sheets are clean. Staff cannot expected to speak English.

TrevorOct 16, 2018

train #SE5 Class II AC, Vietnam Railways

★★★★☆

Long trip of 10hr 30min. Seats ok and train smooth and quiet. Nothing like the sleeper train from Sapa back Hanoi. This was noisy. It banged and crashed all the way. And the toilet jesus what shit house. Stink.

PhilippSep 15, 2018

train #SE1 VIP Sleeper, Vietnam Railways

★★★☆☆

3 stars because of the addition „VIP“.
But it was an adventurous trip. I would do it again

GadSep 8, 2018

avia Economy, VietJet Air

★★★☆☆

1 hour delay, good flight. Very tough with weighting the hand luggage

ThomasAug 26, 2018

train #SE1 VIP Sleeper, Vietnam Railways

★★★★★

On a eu la chance d’etre Seul dans la Cabine!
Top!

EnricAug 19, 2018

train #SE1 VIP Sleeper 4x, Violette Express Train

★★★★☆

All Ok!!!
But wc a little dirty!!!

FrancescaAug 12, 2018

train #SE5 VIP Sleeper, Vietnam Railways

★★★★☆

beds are a bit small especially compared to other trains such as the one going to Sapa... if you are 1.90 I would not reccomend this especially if you get the top berth ( I am 1.67 so was perfectly ok, my boyfriend 1.80 could just abt fit) train was clean... AC a bit too cold at times and there were loads of children.... and oh well a 10h journey with children is too relaxing ahaba... but all in all I would take it again....

JeroenJul 25, 2018

train #SE1 VIP Sleeper, Vietnam Railways

★★★★☆

The employees at the station and in the train are dooing a perfect job. They let you know to get in and to get out. Very good service!

JuanJul 14, 2018

bus VIP 36, Hoang Long

★★☆☆☆

The bus was full, more people than seats, so some people was sleeping in the floor.

RobertJun 11, 2018

train #SE7 VIP Sleeper, Vietnam Railways

★★★★★

Buying tickets was easy process, eticket so no faff collecting. Train was on time, comfortable, slept well with lovely views. Would definitely get the train again, and would book through 12go

AlexanderJun 10, 2018

train #SE1 VIP Sleeper, Vietnam Railways

★★★☆☆

Ok beds. Ok ac. Ok room. Dirty toilets.

RachelMay 18, 2018

train #SE3 VIP Sleeper, Vietnam Railways

★★★☆☆

The train left and arrived on time and was pretty clean. It's a good, cheap way to get to Dong Hoi. The train is very bumpy and noisy so I didn't get much sleep but the bunks were comfortable enough and I think it's still preferable to getting a night bus.

JonathanApr 19, 2018

train #SE3 VIP Sleeper, Vietnam Railways

★★★★☆

The beds were good, got a decent bit of sleep too. The toilets smelt bad. The staff were really friendly.

BrianApr 3, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★☆☆☆

Trip SE19 1st Class, soft beds! Hanoi to Dong Hoi
No the beds are very hard (I have just spent 4 nights in a stilt house sleeping on a ultra thin materess on the floor, luxury compared to these beds), they feel like PVC coated slabs of concrete. The train is very noisey and you will be bounced around all night. Then an emergency stop in the middle of the night, lots of doors slaming open, then they deceided to turn off the AC without telling anybody, 4 people in a small cabin with no ventilation, no windows to open.
Apart from that, the coach has been recently refitted, 2 x toilets (a little on the smelly side but not that bad), a lack of toilet paper and no hand towels. 1 x sink and 1 x hot water boiler for drinks or noodles.
The train arrived 20 minutes early with no anoucment (you need google maps to give you an idea of where you are, data required). The train did stay in Dong Hoi station for around 15 Minutes.
If I was to do the trip again, I would save my money and opt for a luxury Sleeper Coach.

EdwinApr 3, 2018

train #SE5 Class II Sleeper AC, Vietnam Railways

★★★★☆

Booked a ticket last minute from startpoint Hanoi. Bathrooms where not clean just because of all the bomps and shaking of the train. Cabins where small but had the comfort now one was above me so had more space...alse it would have been a nughtmare.

ChristinaApr 1, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★★★☆

1st class on SE19 was great. It was old style, which was great. The only problems were the appalling toilets

CynthiaMar 25, 2018

avia Economy, VietJet Air

★★☆☆☆

flight delayed

WayneMar 25, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★★★☆

Good .clean washroom. Comfortable. Only negative is a couple cockroaches

ShrutiMar 16, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★☆☆☆

Too many mosquitoes and very hot cabin

KarenMar 14, 2018

train #SE1 VIP Sleeper 4x, Violette Express Train

★★★★☆

Pretty comfortable and clean. I slept well. Train ran to time. Hot breakfast supplied in the morning. All in all a good trip.

LaiMar 13, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★★☆☆

Noisy and not a smooth ride compares to Train SE04.

JayneMar 11, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★☆☆☆

Lovely staff, train needs updating.

WadeFeb 28, 2018

train #SE5 Class II Sleeper AC, Vietnam Railways

★★★☆☆

Good travel option, but cabins too crowded for such a long trip. Bathrooms can use more cleaning. It was a rough trip.

AshleyJan 29, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★☆☆☆

Dirty compartments, rock hard beds, no toilet paper in bathrooms, filthy bathrooms, rough track, hard to open doors. All that being said, this is Southeast Asia and I was able to sleep a little bit during the night and it got us where we needed to go.

JulietJan 26, 2018

train #SE19 VIP Sleeper, Vietnam Railways

★★☆☆☆

It got us there - that’s about all I can say that is positive.
Oh and The staff that brought the food and drink round were friendly and smiling
The toilets were cramped and dirty with no toilet paper. The 4 bedded cubical were cramped with no privacy curtain
It wasn’t a great experience.

Nice cabin, comfortable beds and overall good experience. However it is difficult to sleep as train rocks a lot. and toilets are pretty horrible!

LydiaJan 10, 2018

train #SE3 VIP Sleeper, Vietnam Railways

★★★☆☆

Very noisy, hard beds and the toilet is dirty! We expected more when we booked the first class sleeper.

AlexandraJan 3, 2018

train #SE1 VIP Sleeper, Vietnam Railways

★★☆☆☆

We booked the 2nd class sleeper. The bunks are rock hard, the ride extremely bumpy and noisy making sleep near impossible. It's terrible compared to the same type of trip in Thailand. Also, booking at the station is much cheaper than doing any online purchase (that's why they only offer a portion of the price for refund as that is the actual ticket price charged by the railway). Also, is cold over night in December/January so bring something warm, they only provide a small pillow and a sheet

LindaJan 2, 2018

train #SE3 VIP Sleeper, Vietnam Railways

★★★★☆

Train is very good and clean.

NancyDec 31, 2017

train #SE5 Class II AC, Vietnam Railways

★★★★★

Staff were helpful. Patient with trying to understand languages. Train was on time. Countryside was beautiful. I learned about the sleeper soft seats. Next time I’ll try that (I was in second class soft seat this time).

MichelDec 28, 2017

train #SE3 VIP Sleeper, Vietnam Railways

★★★☆☆

Beds very hard for a 'soft' berth.
Utterly disgusting washroom.
Started and arrived on time.

NunoDec 27, 2017

train #SE1 VIP Sleeper, Vietnam Railways

★★★★★

Very nice journey. Using earplugs, slept most of the way...

SomarritaDec 26, 2017

train #SE19 Class II Sleeper AC, Vietnam Railways

★★★★☆

The washrooms were not clean.
Safety was good.

HusseinDec 25, 2017

train #SE3 VIP Sleeper, Vietnam Railways

★★★☆☆

Nice trip overall.
For a 1st class sleeper i would have expected a little more.
Power for charging your phone near the bed atleast.
Better pillow..

AleksandraDec 24, 2017

train #SE19 Class II Sleeper AC, Vietnam Railways

★★★☆☆

Photo on the website was unaccurate to the reality. You can find only one differance between 1st and 2nd class. In compartment in the 1st class you have 4 beds and in 2nd class you have 6 beds. But in the 1st class you have probably softer mattress.

LinDec 10, 2017

train #SE19 VIP Sleeper, Vietnam Railways

★★★★★

Very enjoyable train ride

LotteDec 9, 2017

train #SE3 VIP Sleeper, Vietnam Railways

★★★★☆

Simple but oke! Hanoi is the start station so you always have fresh sheets.