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United Airlines

I made a reservation on 7/14/2013 to fly round trip from Las Vegas to Syracuse departing Oct. 19 and returning on Oct. 27. Flying out, we volunteered to be bumped from Dulles to Syracuse and received two $400 vouchers, a hotel room and meal vouchers.
Returning, I reconfirmed our flights, which even had seat assignments. I reconfirmed again on the morning of departure. When we got to the airport, we had been DELETED from the flight. However, we were still on the connecting flight from Chicago to Las Vegas. I'm not sure how they thought we were going to catch the second flight? After seeing the paperwork showing that my husband and I had confirmed reservations with seat assignments, they said, sorry, but we are not on the flight! They called someone and we spent about 45 minutes in angst, as we HAD to get home that night! Finally, we were placed on an American flight, leaving later, arriving home much later.
I wrote to United, complaining about being deleted! A week later I received a letter from Jesse Ramos from Customer Care, offering us each 3,000 frequent flyer miles as a "goodwill gesture".
I find that to be a slap in the face. 3,000 miles is only 12 percent of most airline tickets.
We had volunteered to be bumped and received two $400 voutures, hotel and food, and they delete us and offer us 3,000 miles?
In the past we have flown United quite often, but this clearly makes me believe the level of incompetence and inconsideration, brings flying United again into question.
After the lame 3,000 mile offer, I wrote back to Mr. Ramos and expressed my dissatisfaction and dismay with their dismal offer, and have been rewarded with no response whatsoever.
So, buyer beware, you may have reservations with seat assignments, but that doesn't mean you will fly!!!

I've had this happen to me before on both AA and UAL when my initial flights were disrupted and I was rerouted. In both cases a gate agent made changes to the reservation by somehow overriding their normal systems, and my future legs got all screwed up.

After this happened the first time I am diligent about confirming with the airline either by phone or online that my future reservations are indeed intact.

It really sucks to find out your tickets have been cancelled as a results of their own systems screw ups.

Just confirms my belief that they take your money and then take no notice of your needs. I won't be flying with United again - see my post below.

Having just flown to Orlando here are a couple of airlines to avoid if you are travelling with a baby and/or small children. This is because they do not appear to care about you at all even when it was booked a year in advance so here goes:

Air Canada had no bassinet although one was requested and also travelling with a 5 and a 3 year old we were allocated seats in 3 separate rows meaning that my 5 year old was seated on his own for this overnight flight; flew out with United Airlines and again no bassinet available although we believed it was reserved.

Here is a part of the email received from them about this: "United Airlines offers bassinets on select international and transcontinental flights for infants weighing 22 pounds (10 kg) or less. A request for bassinet can be made when reservation is made, but please understand bassinet requests cannot be confirmed. Please visit united.com for more details."

So even if you believe you're booked one it is not confirmed thus making it difficult for you to know what will happen on the flight. I really think that if you reserve one then it should be confirmed, or you are told that sadly there are only 2 available on each flight and these are already booked. I least then you know where you stand.

We had a portion of our ticket deleted on United recently. We ended up being 20 hours late. They gave us some vouchers. The whole experience was a nightmare. I now have no faith that having a boarding pass means anything.

We had the exact same thing happen to us!!! We volunteered , didn't need to give up seats in the end. Biput they had deleted our last leg of our flight and had is flying back to where we just came from. Wow, I thought it was a rare issue.