Product(s)

Value

Allows HSN to provide management, employees and their vendors feedback directly from insights found in customer interactions

Increased agent engagement through optimized evaluation process

Enhanced understanding of customer behaviors, expectations, and opinions with automated post-interaction email or IVR surveys that are linked directly to call recordings and quality evaluations

About HSN

HSN, Inc. is an interactive multichannel retailer with strong direct-to-consumer expertise among its two operating segments, HSN and Cornerstone. Its vision is to lead the future of Boundaryless Retail™ and its mission is to deliver the joy and excitement of new discoveries everyday. For more information, visit: www.hsn.com