Empathy at Work

“I love it when resentment shows up” declared my friend Kim, “because it shows me when I’m living outside of where my boundaries are.” This is the most succinct and appreciative definition of resentment I’ve heard. Kim’s observation brings up for me a strong visual....

(As part of Empathy at Work, I will be regularly publishing blogs on different communication skills and techniques. This is the first of these blogs. This method is one I’ve built and refined and expanded. The original credit for the core exercise goes to the...

Imagine that a major funder has created a new requirement to collect more data, but implicitly, is also communicating that the numbers of people served must not drop, nor is there any new funds to implement this new requirement. There is also an implied, “we’ll be...

There is a popular view that empathy is the pathway to becoming emotionally weak. By responding to the emotions and circumstances of others, we risk losing control, sliding into an emotional soup, with the consequence being, an inability to steer and respond to one’s own agenda. I’m here to present a different understanding.

Empathy At Work

I’m passionate about how to create conversations with vitality, better our relationships with clients and colleagues, and expand empathically informed work.

I look forward to your questions. Ideas. Sharing what has meaning for you. Writing about your experiences in response.

Together, we will know that our collective efforts to expand empathy are working when in our hearts and in our world there is:
more hope than despair, more love than loneliness and more peace than terror.