Return & Exchange Policy

Policy

No Refunds, No Exceptions. Merchandise or shoes must be returned within 7 days after delivery. A Store Credit or Exchange at equal value is granted for unworn apparel and shoes returned with original tag attached and box and show no physical signs of wear.

No Returns on Final Sale, Accessories, Swimsuits, and Bodysuits. Shipping cost is non refundable, and the return cost is paid by the customer; unless it is a shipping error of LucyyLunaee. Please allow 3-5 business days for returns to be processed and inspected to apply Store Credit or Exchange. Store Credit or Exchange must be utilized or accepted within 12 months from the date of issuance.

If you have questions regarding an exchange or store credit, please contact us at info@lucyylunaee.com.