Assessment Summary

One of the first things that impressed us about AA Auto was their motto, "Where old fashioned service meets new technology," which really took us back to a time when you could pull into a service station and get everything you needed, plus a smile. With more than 30 years of combined experience in the automotive and customer service industry, AA is perfectly equipped to take care of their customers in such a way. The manager, Cliff Galbraith, grew up in Detroit and has been around cars his whole life. Their three technicians are ASE certified and emissions specialists, and two of them are ASE Master Technicians. This top rated AAA approved repair facility also won the "Best of Western Washington" for 2011.

Customer Reviews
16 verified reviews
(17 total)

They determined that front ball joints needed replacement even though I noticed no problems. After work was done, the steering was terrible and I had to take car in for emergency repairs (new ball joints) in Canada. After I returned, AA looked at the car again and (I think) replaced the ball joints again (no charge). But still the steering is not right and I will have to take the car elsewhere to try to fix a problem that never existed before I took the car to AA.

The two owners are great. They are really friendly. They always remember me and the car I drive. That creates a personal experience. The prices are fair and I would definitely recommend them to anyone.

I wrote out a list of everything I wanted checked, but they thought all I wanted was an oil change. Other than that they were nice. They immediately went over the list once they realized they had forgotten it.

This shop charged me approximately $350 for work they did not perform. It was only by accident that I spoke with the mechanic the next day and learned he hadn't done anything at all to my car, but the front office chose to charge me anyway. Of course I received a full refund. But, if I hadn't accidentally found out they charged me for nothing, not only would I have been out the money, but my car would not have received the service I thought it had. OBVIOUSLY, I CANNOT RECOMMEND THIS SHOP.