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My name's Alex and I work for Loanfinder, CreditXtra is our online monthly product that gives you visibility of your credit file and much more. I was really sorry to stumble across your post. My job at Loanfinder is to make the experience of using Loanfinder as perfect as it can possibly be, so I'm sure you can understand how upset I am to hear that you're not satisfied with the service you've received.

Please contact me directly on [protected]@loanfinder.co.uk so that I can find out who you are and investigate your case properly.