Please note, complaints by email should only be directed to the above e-mail address, to ensure they are dealt with as quickly as possible. Any complaints directed to any individual’s email address, may not be handled as promptly.

Credit Complaints - Financial Ombudsman Service

In the unlikely event that you remain dissatisfied with our response to any complaint regarding a Next credit product or service, you may be entitled to refer it to the Financial Ombudsman Service.

The Ombudsman will only consider your complaint if you have given us the opportunity to resolve it first. It is also important to note that the Financial Conduct Authority (FCA) does not investigate individual complaints. Therefore, please contact us directly in the first instance.

All Other Complaints

In the unlikely event that you remain dissatisfied with our response to any other complaint, you have the right to refer the dispute to the EU's Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, when completing the form asking for the traders email address, please use the following Next email address ODR@next.co.uk