Emotional Intelligence

Causes of conflict You would be fortunate to get through a career as a manager of volunteers without occasionally encountering conflict between the people you work with. Psychologists Art Bell and Brett Hart suggest that it is easier to choose an appropriate response to dealing with conflicts or difficulties if you have first worked out […]

Leading and managing volunteers can be exciting. Volunteers choose to stay with us, not for financial reward, but because they feel motivated to do so. Our challenge is to nurture that motivation, and inspire volunteers towards the vision, aims and objectives of the organisation. Wikipedia offers us this definition of leadership: “a process of social […]