FAQ

Dear valued customer, you can easily place your order by following these simple steps:I. the address bar of your browser (Internet Explorer, Firefox, Chrome etc.), type the web address (gh.mysmartcoke.com) to launch the homepage of “mysmartcoke”.II. At the homepage, select PRICING to initiate your order generation.III.Choose your preferred predefined package by selecting GET PACKAGE.
Or select CREATE CUSTOM PACKAGE to customize the package you want - enter your details as required and click PROCEED.
IV. *You will receive an SMS requesting you to authorize payment if your mode of payment is Mobile Money.
*You will be redirected to the VISA page to enter your card details to complete payment if you are paying with a VISA/MasterCard.V. Once payment is done, you will receive an SMS and email notification for successfully placing your order.VI. .An officer will then contact you to make arrangements for delivery.

You can place an order at any time so long as you have internet access. However, placing an order must be done at least 7 days before your event date. Once you place your order, an officer will contact you to arrange for delivery. You can place an order from any part of the world. If you are living outside Ghana, you can place orders for events in any part of Ghana.

To place an order, you will need:
• Internet access
• Smartphone/tablet/computer
• *Valid payment card (VISA/MasterCard) – that is, if you will pay with a payment card
• *Active Mobile Money Number (MTN Mobile Money, VodaCash, TigoCash & Airtel Money) – if you will pay with Mobile Money

Ans: Yes, you can place an order and pay for anyone, and the products will be delivered to them. You could be living outside the country, and yet you will be able to place an order for an event happening in Ghana.

Ans: Yes, deliveries are made to all parts of the country. As you place your order, you would be required to provide your location. This is to enable us make the requisite arrangements to deliver on time.

Ans: You can cancel your order by clicking the order link in your order confirmation email, which you will receive after placing your order, and then follow the prompts. Alternatively, you can call our support centre on 0573232098.

Ans: Yes, you are entitled to a refund should you consider to cancel your order. You are, however, expected to provide the following information:
*Order reference number which will be given to you once you place your order
*Bank details (Account name, Account number, Name of Bank and Branch) if payment was done using a card (VISA/MasterCard)
*For Mobile Money, cash will be refunded to your Mobile Money wallet/number. Once these conditions have been met, you will receive a refund, less any transfer charges incurred.