CITI WARNING- Get it in WRITING

Thought I would warn everyone that the customer service reps are evidently clueless when it comes to rebate issues.

I called to switch my Driver's Edge card to a different rebate program about a year ago and the rep talked me out of it because I would lose the rebates I had.
I specifically asked if Drivers Edge accounts could be pooled on a single car purchase if both card holders were listed on title. She assured me that they could. So I kept the darn thing.

Now I bought a car, and the rebate department told me that customer service misinformed me and that there is nothing I can do. Worse, I called cust service when I ordered the rebate form and asked how long after the purchase I had to turn in the forms and was blithely informed that "there is no time limit" Of course, by now I was wiser and I had them send the forms which clearly state that there is indeed a 60 day time limit.

Sheesh. It seems that by now I would remember my own mantra-- Get it in writing. But when cust serv reps sound so assured, I forget that they blow smoke and then don't have to live with their statements. A similar thing happened with Verizon and a new cell phone last week (the rep told me I could choose a custom number after I activated (and was legally on the hook) which turned out to be total XX.