JAKSTA MEDIA RECORDER 6.0.0.90 DOES NOT START

Asked by Klaus Kronewitz @ 02 Nov 2015 17:11 / Views: 97

I have Problems with Jaksta Media Recorder 6 since more than 1 months. Unfortunately I got no reply to my last post. I installed Version 6 now but it does not start. The System says Jaksta Media Recorder 6 (Keine Rückmeldung). I am deeply disappointed because I use Jaksta since several years now and I was extremely satisfied. Please help as soon as possible. I am using Windows 10 Home and McAfee Life Save. Could that cause the Problem? I Need your help as soon as possible. I am deeply disappointed.

Thanks and best regards

Klaus

From Klaus Kronewitz @ 02 Nov 2015 17:11

I even can not stop the the Jaksta process. I have to Close down the whole PC to get rid of the task (see attached file). The task Manager says "Inaktiv" but nothing happens when I click on "Task beenden". PLEASE HELP!!!

From Klaus Kronewitz @ 02 Nov 2015 17:11

I responded asking for some log files but you never posted back. See your original post - http://support.jaksta.com/discussions/topics/6000017522.

I need the log files to help you - Please zip up and attach the log files in C:\Users\<your username>\AppData\Local\Temp\Jaksta

From CRS @ 02 Nov 2015 18:11

hope these are the correct files

From Klaus Kronewitz @ 02 Nov 2015 18:11

No file was attached to your post. Click the "+ attached a file" link at the bottom left of the post editor. This will then let you navigate to and select the zip file to attach.

From CRS @ 02 Nov 2015 18:11

sorry, i zipped the files but i can not attach them. The Name of the Archive is jaksta.zip

From Klaus Kronewitz @ 02 Nov 2015 18:11

is there an e-mail address i can attach them?

From Klaus Kronewitz @ 02 Nov 2015 18:11

here is a screenshot of the logfiles but i can not attach the other file type

From Klaus Kronewitz @ 02 Nov 2015 18:11

why cant you attach them? You seem to be able to attach screenshots? Just attach the log files individually then.

From CRS @ 02 Nov 2015 18:11

i even can not attach the log files individually. sorry but i tried in vain

From Klaus Kronewitz @ 02 Nov 2015 18:11

ok then. open the jmrp.exe.log and cut and paste the entire contents of it into a reply to this post.

From CRS @ 02 Nov 2015 19:11

i copied the files to a Desktop Folder and now it works. for all other users: it does not work when you try to upload logfiles from the jaksta logfile path directly

This would indicate that .NET v4.0.30319 on your machine is corrupt in someway.

You will need to reinstall or fix the .NET install on your machine - Search google on how to do this - errors in your windows event log may help you.

Im sorry but I can't help solve your computer issues unless they are really obvious.

From CRS @ 02 Nov 2015 19:11

I installed Jaksta on my wife's PC running Windows 10 and the same problem occurs: Only the SplashScreenForm with message "Loading UI ..." appears. So it can not only be a problem with my PC. Need bug fix urgently.

From Klaus Kronewitz @ 06 Nov 2015 19:11

Issues with your machine are not bugs and can not be fixed by us unfortunately. Your log clearly shows errors such as those below which indicate that there is something very wrong with .NET on your machine. Please upload the log files from your other machine and we can look at what might be wrong with that.