Vendor Details

Brightidea

www.brightidea.com

Founded 1999

United States

About Brightidea

With over 2 million users worldwide, and $5+ Billion in net benefits recorded to date, Brightidea is the #1 Idea Management platform on the market. Engage your employees at scale, collaborate on novel solutions, and foster a culture of innovation within your company. Wherever you're at in your innovation journey, our platform & people will help you get to the next level.

Pros: Outside of the the great customer service the company provides, the ease of use and features are what make Brightidea stand out. Our customers have especially enjoyed the back-end idea management interface to be able to rank, sort, and group ideas that have come in from solvers. With a large company and thousands of ideas flowing in, this is a key features that other platforms have failed to address meaningfully.

Cons: The one potential disadvantage of the tool is that advanced customizations will require professional services support which add up. Out of the box, however, the platform will service 90%+ of the Customer base so that may not be a big issue.

Overall: Great customer service, abundance of out-of-the box features as well as a company that listens to Customer feedback.

Great tool for idea crowd sourcing

Jul 18, 2016

laurent b.

Director of Innovation & Foresight

Insurance, 10,001+ employees

Used the software for: 2+ years

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: - modular and easy-to-set up / easy-to-use platform

- brightidea accustomed to dealing with large international groups (security & integration is made easy by the team

- handy tools to get ideas to be evaluated (simple to set scorecards, basic single scale assessment tool...)

- reactive support team in case of technical issues. You are never alone with your problem

- talented team of Professional services team to get you up and running

Cons: - no in-platform design thinking type of "prequel exercise" in order to better identify the user pain point before idea submission

- 2 yr-contracts take the level of users at the end of 1st year as reference point for year 2

Overall: I have been using the Brightidea Platform to run an idea crowdsourcing contest in my company (international insurer). the Platform is extremely modular and has all the features it takes to make your innovation program a success.

Recommendations to other buyers: With Brightidea, I am able to run an internal idea crowdsourcing contest that enrolls 25,000 people yearly. If you want to make it a success, don't hesitate to spend extra money on Professional services: their team will guide you on what needs to be done AROUND the tool to make your program a success (have CEO sponsorship, think about an incentive plans for all your stakeholders etc)

I used Bright Idea to source & implement ideas from an organization of 1,200+ on an ongoing basis.

Jan 09, 2018

Kayla P.

Consumer Analyst

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is intuitive and mirrors social media that most people are familiar with. It is easy to customize on the whole, and meets the objectives for our business goals.

Cons: I wish there were more options to support an ongoing program like the one we have. At Unum, we aren't looking for ideas in small spurts of time, but rather using the site as the foundation of an ongoing engagement and continuous improvement program spanning office locations and multiple departments/skills. Although we are using the tool in a way that it isn't necessarily intended, we have seen tremendous success. It'd be great to see BrightIdea work to tailor a version of the platform to a business goal like ours.

Overall: This software made it easy to collect, sort, organize, analyze, and communicate about ideas submitted by a 1200+ person organization spanning sites across the east coast (as well as an array of home workers across the country).

Platform Usage

Aug 20, 2018

Verified Reviewer

Telecommunications, 1001-5000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The ease of use of the tool.

The ability for the end users to collaborate and share ideas across all work streams.

The platform captures all submissions and allows the end user group to tailor to their needs what the whole submission and evaluation process consist of.

Cons: When viewing submissions the ease of use can be challenging.

When viewing submission within the pipeline you are not able to see the specific number attached to the submission without hovering over the specific submission.

Being able to tailor the layout of the submission form to meet the end users needs.

Pros: Ease of use and flexibility. The breadth of scope of the platform from initial challenge submission, to idea generation, screening and review through to tracking of results makes it an invaluable tool for generating and managing large numbers of quality ideas and innovations.

Cons: Back end statistical representation could be more effective, the ability to slice and dice data and determine which areas of the business are heavily engaged and also to track commercial benefit of specific challenges, ideas or groups of ideas.

Overall: Introduction of the software was a catalysts to changing the behaviours and culture of the business whereby challenging each other, sharing problems and solutions and constantly looking for opportunities for improvement are becoming the norm.

Expanding Possibilities

Aug 22, 2016

Sathya V.

Manager, Innovation

Transportation/Trucking/Railroad, 10,001+ employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of setup and configuration

Ease of use (for the user)

Ability to scale up with different use cases of the platform

Overall: BrightIdea has been a great find. I have experience working with a host of leading solutions, including the likes of Spigit, Imaginatik, Hype, Hyve, etc. but I found BrightIdea to be a cut above the rest. They are passionate and offer you more than just a solution. They bring out the psychology behind actions that help turn around an organization. They are passionate about innovation rather than just merely interested in pushing their product. They are keen to see you become successful using it. They are also patient about letting you get up to speed.

Recommendations to other buyers: Use the platform. Use it well. More importantly, act on time on the ideas you get. In the absence of an execution plan, the platform could easily lose relevance with your audience. The platform has to be constant nourished. BrightIdea provides the right tools in a place, but it is up to the organization that purchased the platform to make the best use. And, BrightIdea will be eager to help you with it.

We use talent sharing functionality giving us the ability to strengthen our cross functional skills

Jan 09, 2018

Toni D.

Business Analyst IV

Insurance

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: Brightidea gives my organization the ability to collaborate more cross functionally and strengthen skills and experiences across the board. We love the ability to post opportunities for others to volunteer for. We also leverage the functionality to be able to solve challenging questions and source for opportunities to simplify and be more efficient at what we do. We connect these opportunities to our performance and coaching sessions for our organization to measure the success that we are gaining using Brightidea. Overall, we are very satisfied with Brightidea and look forward to use it in other creative ways to support growth and experience within our organization!

Cons: The only thing that challenges us is the pricing and limited Admin seats we have. This makes us have to rely on our IT partners for support and administration.

Very flexible and reliable application that gets better and better

Nov 21, 2017

Steve H.

Head of BT New Ideas

10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's so simple to set up and managing the challenges we run is first-rate, the support offered is top rate and the portal has a wealth of information.
The ideas space where fellow Innovation programme managers share ideas is a place to see what other organisations are looking at rolling out. Finally, the user experience is very simple which is essential.

Cons: Whilst we can get all of the reporting data we need out of the Brightidea application - improving the real-time dashboards would be something I would like to see improved further

Leader In Innovation Challenge Software

Jul 26, 2016

Mike M.

Open Innovation Lead

Construction, 10,001+ employees

Used the software for: 1-2 years

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's extremely easy for users to understand and use it, thereby making engagement an easy sell. The features they support are also extensive and they continue to add new ones to support a growing program.

Cons: A few bugs have made setup from an admin standpoint more time consuming then they should be, but work around are available and they are quick to respond to our needs.

Overall: Using BrightIdea to help run our innovation challenge program has been a wonderful experience. The software is easy to use for both admin's and most importantly users. Their features cover all aspects of the innovation life-cycle allowing for everything to be completed and tracked in one place. And their customer support has exceed our expectations, they have done a fantastic job and helping us scale our program in the right ways.

Good experience but the software has some limits that can be improved

Apr 02, 2018

Claudia F.

Senior manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

2
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Flexibility in terms of customized pipeline, different evaluations tools, open to external and business model canvas and business impact that allow digitalizing some activities. Customization in terms of look & feel.

Cons: No possibility to assign an idea to a specific evaluator (some clients ask this functionality in particular when they start to use the platform). The activation of the workspace is centralized and permitted only to the admin (a high effort to innovation team). The absence of a project management tool (the functionality in the workspace is really poor). The low flexibility of the dashboard (in particular the dashboard shows the ideas in specific step and not in the stage- the step in the pipeline is typically used to make easier the activities and is not relevant in terms of process). The submission form is not effective. The development tool is assigned mainly by the submitter in a dynamic way (and specific resources defined) but if the ideas are published by a team the development tool doesn't permit to fill in the tool by all members. The absence of links to ideas and possibility to merge them if really similar or complementary. The chip can be cool but the employees are not incentivized to use them (if the employees make a good investment they gain the chips- if the employees do not invest chips have the same amount of chips)

It is very flexible and has a lot of great apps for your specific challenge needs.

Oct 11, 2017

Serafettin Cemil S.

Corporate Innovation Specialist

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This Platform has and easy to use interface and customizability just great for tweaking it for your specific needs.

Cons: It would be great to give out some minor admin permissions like dashboard view access and reporting to ordinary users for limited times. This would allow the people learn more about the system and get involved even more while making life a little bit easier for the system and web storm admins.

Overall: A lot of profit' cost saving and innovative thinking.

Vendor Response

by Brightidea
on October 24, 2017

Thanks for the review, Serafettin! Many customers leverage our Moderator role to assign light administrative permissions to users. This role is restricted to viewing reporting and light submission management. I hope this will be helpful to you!

Cons: Translations, we need to make the platform translate 100% to other languages. More custom templates to choose.

Vendor Response

by Brightidea
on October 24, 2017

Thanks for the review, Oscar! We intend all end user-facing features and pages to be translatable, and we actively release updates to ensure gaps are resolved. Please let us know if you're seeing gaps, and we'll do our best to address them. And thank you for the feedback on templates - as we work more in this area, we will be reaching out to customers to better understand what they are looking for. Our newest homepage template, which came out with the Fall Release 2017, was designed based one extensive customer feedback.

Robust tools with lots of features.

Oct 11, 2017

Kalvin M.

Innovation Program Manager

Sporting Goods, 10,001+ employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Great customer support from the BrightIdea team, from sales to technical support and training. Wonderful support on boarding new customer and tremendous value.

Cons: User interface design can be a bit more simplistic. e.g. like Apple website, or aesthetics of Apps like Slack.

Overall: Successful launching of Open Innovation Program. It's hard to tell the story and show proof of engagement without this tool. Thank you!

Vendor Response

by Brightidea
on October 24, 2017

Thank you for your feedback, Kalvin! It is part of our design process to stay abreast of the modern design landscape - not just within B2B but also for B2C products like Slack - to identify opportunities to continually evolve and update our product. We are also continuing to invest in growing our product design team. We hope you will like the UI/UX for the latest round of product updates that we've made. Over time, we will also be cascading our updated style guide to more parts of our existing platform.

Vendor Response

by Brightidea
on October 24, 2017

Thank you for your review, Lisa! We do believe that the Brightidea innovation platform is the most customizable solution available on the market. Please do share with us on IdeaSpace if there a particular area where you are getting stuck, or if there is an area that does not seem intuitive to you.
https://bi.brightidea.com/ideas

Good user interface on the front end, back end is a bit trickier.

Oct 11, 2017

Sarah J.

Engagement Transformation Manager

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: The software is easily scalable and easily accommodates our many users. We enjoy being able to launch many different challenges fairly frequently.

Cons: We would love to have more support for 'open ideation' platforms at a large scale. It is valuable for companies to engage their employees beyond ROI of their ideas by making them feel heard and listened to.

Vendor Response

by Brightidea
on October 24, 2017

Thanks for reviewing, Sarah! We're glad to hear that you find the software easily scalable. We offer a few apps for engaging a broad employee base. The Discuss app allows you to create a dialogue among a large number of employees about important company topics. The Suggest app is meant to support a company-wide idea management process. Please let us know on Ideaspace if you have other opportunities that we should consider.
https://bi.brightidea.com/ideas

Perfect realization of idea crowd-sourcing in a platform

Oct 14, 2018

Giorgi G.

Lead Customer Care

Tobacco, 11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The main advantage of the platform is the high flexibility and customization which allows us to adapt the platform to our needs not vice versa to adapt to the platform. Sometimes it might get overwhelming due to this, though overall I'd say this is a big asset of this platform. Furthermore, the constant improvements are made from the Brightidea team and communicated in a clear understandable way.

We totally love the platform from its idea to the interface and usage. It helps us break down the projects into the categories/silos and supports us work in a way more organized way than before within the team.

Cons: I cannot really name anything big that we dislike. Though, the reporting could be slightly better as it doesn't fully shows the essence when exported, thus, makes it a bit harder to present to the third-party persons. Also, the pricing could be slightly lower.

Overall: It helped us to save lots of time by automation of the certain tasks and also what's more important, it certainly brought a way more organized way of working for the team

easy to implement and tools are very functional. brightidea team is very helpful. glad to choose

Oct 11, 2017

fethi yasir n.

corporate innovation specialist

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: easy to use, functional and customizable. mobile app is helping us to reach all workers. new features are coming to make our work easier.

Cons: doesn't support multi language and facing bugs. web storm admins need more role in the platform.

Vendor Response

by Brightidea
on October 24, 2017

Thanks for the review, Fethi! It was great connecting with you at our user conference and learning about how your team is using Brightidea. I'm sorry to hear that you've encountered bugs. Our support team will ensure any issues are resolved as quickly as possible. The software can be configured to support a number of different languages; please reach out if you need help.

great easy to use program

Oct 12, 2017

Avi Z.

Innovatgion program manager

Printing, 1001-5000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: the challenges app is one of my favorites , we can use it to describe our top challenges and to easily expose it to all of our employees

Cons: to many applications can confusing the end user , i think that bright idea can help their admins with suggestions to internal communication (it will help us to extend our program and it is a share interest for us)

Vendor Response

by Brightidea
on October 24, 2017

Thanks for the review, Avi! We were so excited that you travelled all the way to SF for our user conference! We've worked to categorize our Apps to help you understand which Apps to use for which use cases - please check out our newly released Apps Pillar page. Also, take a look at the Knowledge Base for sample content you can leverage for internal communications, for example the Solve App Challenge Sponsors Guide.

Pros: It's completely different than anything we're doing in our organization. Crowdsourcing has been difficult, and it gives us the flexibility to reach out to employees with a digital platform who wouldn't otherwise have a voice to ideate.

Cons: Would like some additional flexibility in customization without needing to engage BI developers as needed.

Vendor Response

by Brightidea
on October 24, 2017

Thanks for the review, Leslie! We love that you're giving a voice to employees whose ideas wouldn't have otherwise been heard. Once you've achieved the custom style that you're looking for, you can leverage the "Duplicate" utility on the Apps Pillar page to carry that style over when creating new initiatives. You can also select "Copy Design from an Existing Initiative" from any App Setup Wizard.

new user have run two pilots

Oct 12, 2017

Laurie D.

Manager

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Pros: platform is easy to use, team is open to new ideas. The over all graphic support is nice and we can make challenge look good with out much effort.

Cons: Would like to see a user community supported by the Bright idea team to allow users to collaborate on lessons learned and best practices across industries to reduce learning curve and make sure we are getting the most out of our investment in the solution.

Vendor Response

by Brightidea
on October 18, 2017

Hi Laurie,

We appreciate your review! We're so glad that your pilot is working out well.

You're not alone on your request for a user community. We're looking into how to best implement this for you guys! Any thoughts or suggestions on that just let us know, otherwise stay posted for updates on it.

Thanks,
Daniel

Practical software helps corporate innovators do their jobs best

Oct 11, 2017

Fatih K.

Innovation Specialist

Airlines/Aviation

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: A lot of useful and plug and play options in it. It helps corporate innovators easily start idea competitions and gives opportunity to practically managing idea pipeline

Cons: Not much customizable for specifical needs. Customer support can be much creative in solving problems.

Vendor Response

by Brightidea
on October 24, 2017

Thank you for your review, Fatih! We do believe that the Brightidea innovation platform is the most customizable solution available on the market. Please reach out to us on Ideaspace if there is particular area where you are getting stuck.
https://bi.brightidea.com/ideas

In the infancy stages of learning!

Oct 11, 2017

Lisa L.

Ideation Lead

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: I appreciate the feel and look of the sight. When you are in the application, it does not feel like "work"...like you are completing a task that you have to do...that you are told you must complete. The collaborative feel and functionalities that are available make the innovation process easier to manage.

Cons: At times, there are limitation to the admin adjustments that we can create on our end (i.e. color schemes, pixel adjustments, hiding of functionality, etc)

Vendor Response

by Brightidea
on October 24, 2017

Thank you for your review, Lisa! You can likely make the adjustments you need by leveraging our "Custom CSS" functionality. Please reach out if this does not address your needs!

Even though it's a challenge, I do like to use this platform because it's been great so far

Jun 20, 2018

Adonay P.

Trainee

Information Technology and Services, 10,001+ employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

3
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: When it comes to organization the webstorms are helpful

The platform is relatively easy to use, customize and collect data

And I do like setting things on my own and being able to come up with new strategies from data analysis

Cons: Truth be told: I do hate it's chat mechanism

All the users, the team and I just can't get it, so we communicate via email

Other than that, I'm having struggle to set up customized and independent pages and I would love to have a way to merge categories and pipeline stages

Overall: I'm getting to know more about my company and being able to come up with ideas to make them more creative and collaborative

Enjoyable, though having to learn tips and tricks to operate w/out error.

Oct 11, 2017

Chase S.

Innovation Platform Lead

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Fundamental function of the software and ease of use for the end use. Easy to set up challenges and import users.

Cons: Multiple options/settings menus, and multiple areas to extract participation data:Pipeline, webstorm, enterprise, etc.. It can be challenging to remember which setup menu specific items reside, ex: scorecard is in the pipeline setup, and newsletters in the enterprise setup.

There's a few different ways to do common tasks, and the end result isn't always the same, such as importing users (pillar v enterprise), reporting, extending step timelines.

Vendor Response

by Brightidea
on October 24, 2017

Thanks for the review Chase! Many customers leverage our extensive support portal to discover how to best take advantage of all of the configuration settings and functionality that Brightidea has to offer. I hope this can be helpful to you. At the same time, we are committed to continuing to simplify and streamline the software, to make it easier for users to perform key tasks.
If you have other product suggestions, feel free to submit them in IdeaSpace - https://bi.brightidea.com/ideas

Great tool for crowdsourcing solutions throughout your organization

Jul 24, 2018

Alex Y.

Land Negotiatior

Oil & Energy, 1001-5000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software is extremely intuitive and easy for most members of our organization to pick up and use right out of the box.

Cons: Sometimes the loading times can be painful and browsing ideas that are already in the system can be cumbersome.

Overall: This software helped our organization crowdsource solutions to existing issues that have been plaguing us. We also have seen an increase in collaboration throughout the company as folks work together to share these solutions with one another.

Enjoyable and rewarding

Dec 14, 2017

Charles S.

Database Consultant

Oil & Energy

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use for end-users and administrators. The program is fun to use. Employees in our company enjoy having a platform to share their ideas and collaborate with their peers.

Pros: I love how easy it is to use and administer. This tool is highly customizable, which allows us to cater to our brand and make the tool work for us. It provides us with an organized platform to crowd source answers to some of our challenges by engaging our associates! We have been using BI for two years and the number of enhancements and improvements they continue to make is impressive.

Cons: The system has so many applications and I struggle to figure out a way to use them all! I wish that there were some better real world examples of each.

Overall: Our overall experience with Bright Idea has been excellent. We have been able to name programs through associate engagement. We have also been able to manage our large pipeline of pilots that we are testing all over our portfolio.

BrightIdea will positively wow you.

Oct 11, 2017

Maureen B.

Sr Strategy Analyst

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The best and easiest way to tap into business improvements from the people who know best...employees. Helps with EE engagement and provides the means for collaboration with everyone involved.

Cons: The onboarding process is really good but maybe too slow when you have already technical knowledge. Should be adapted to the skills of the administrator

I use BI daily to schedule appointments and to track project activity.

Jul 12, 2018

Wendell M.

Intake Manager

Marketing and Advertising, 501-1000 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Keeps me on point with where projects are in the pipeline. Helps me to make decisions on what projects will move forward and which projects will be exited. Gives me the opportunity to make email contact with constituents from BI.

Cons: I can't determine who used the system last and may have moved things around. Needs a tracking mechanism.

Overall: See survey!

Positive experience with Brightidea software and support.

Jul 24, 2018

Verified Reviewer

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: intuitive, easy to use user interface - no end user training required.

Automated feedback mechanisms to update submitters and others on progress.

Good support.

Good value for money.

Cons: Back-end administration not as intuitive to me as the front end.

Needs a knowledgeable administrator to take full advantage of all the tool has to offer.

This tool is a life saver for innovation teams.

Oct 24, 2017

Kyton S.

Senior Manager, Innovation Pipeline

51-200 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I love the pipeline management tool and back-end reporting. I think that the user interface is also incredible. They also update with cool new features often. The support team is very quick.

Cons: The cost is very high for a nonprofit. The tool can get pretty technical at some times and a little difficult but the Support team is very quick to help.

We have been using this tool in our project to put forth improvement ideas for our team.

Jul 19, 2018

Deepashu Reshi B.

Senior Team Leader

Insurance

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: One of our track leads introduced this tool to our team around one year back. Since then, team has raised around 56 ideas and it has led to many process improvements in the team.

Team is very happy with the tool because of its ease of use. Email notifications to the wider team audience helps get useful review comments on the ideas. Bright Idea moderators help to move the ideas forward to closure. Overall, the team is happy to use the tool and make a difference to their routine work.

Cons: The email notification feature is very good, however, if it is feasible to include the whole comment in the email, it will help save time to login to the bright idea site just to see the comments.

Overall: This has become a part of our team activity where we log our ideas, comment on other's ideas and track the ideas to closure thus improving the overall functioning of the team.

Innovation organized and efficient!

Jun 23, 2018

Verified Reviewer

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is important that it is easy to use to a certain point. Same applies to customization features. But it is improving constantly, so it's great.

Offers a wide range of evaluation tools and makes collaboration easy. It boost productivity and innovation significantly. Innovation and initiatives are generated with ease.

Cons: You can extract data to excel and generate your own reports, but the idea would be that those reports were generated by the software itself.

Easy to use with great customer support

Dec 14, 2017

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: I would like to say that I like the Flexibility and easy to customization. Rules of engine and automated email notification is my favorite for our organization.

Cons: feature for collaboration is not fully built into the platform. In current dynamic business environment, we need more collaboration with thinking of Agile mode.

Innovation and Bright Idea tool compliments each other.

Jun 25, 2018

Shivkant Y.

Delivery Manager

Information Technology and Services, 5001-10,000 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This tool is properly structured with defined process flow, metrics and stuff which makes our life easy. Driving Innovation and Ideation event through this tool is very easy and we are leveraging this tool to foster Innovation culture in our Organization

Cons: We can think of defining a process flow to promote Education and learning through this tool. Rest the experience is good and no other feedback for Cons

Pros: The Brightidea platform is constantly growing and optimizing their product. They really listen to their clients and deliver useful updates consistently.

Cons: The ease of use is definitely something the end user needs to be experienced in using online platforms.

Overall: Complete management of my innovation pipeline.

The Brightidea platform enables innovation at our company, connecting us to global professionals.

Oct 12, 2017

Laura A.

Growth Accelerator

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: I appreciate the flexibility and ease of customization. We have been able to use the platform for a variety of use cases; some of these are pre-programmed by the Brightidea team but often we are customizing our own challenges and pipelines to fit our needs.

Cons: Often, I have to export to Excel rather than analyzing within the platform. It would be preferable to have more analysis within the platform.

Vendor Response

by Brightidea
on October 24, 2017

Thanks, Laura! We recently released a new dashboard that allows you to visualize the business impact captured from your innovation activities. We plan to add more dashboard functionality in the future. Please let us know on Ideaspace if you have any specific requests.
https://bi.brightidea.com/ideas

Brightidea provides a very easy to use platform for capturing and triaging product ideas

Jul 30, 2018

Silvio S.

Product Manager

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is pretty easy to use and has a nice "social media-like" interface which everyone is used to. It gives me the ability to see ideas entered by our customers but also manage the backlog of ideas.

Cons: There isn't much I don't like about this. I don't use all of the features but that is because I don't have the time to leverage all of those capabilities.

Overall: Able to provide an online, easy to use portal for capturing ideas from our user community

Lots of great features, solid UX, curious what a more curated platform might look like.

Oct 11, 2017

Ahmad H.

Senior Innovation Engineer

Automotive

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

5
/
5

Value for Money

Pros: It works! Right now.

Cons: So many features and multiple ways to turn on and turn off those features that it is difficult to know if you did it right or wrong. For example the software sent 60 emails to my company's Executive Vice President and I thought I had emails turned off but turns out that was only at the challenge level not enterprise level. Not great.

Vendor Response

by Brightidea
on October 24, 2017

Thanks for the review Ahmad, I'm sorry to hear about all of the emails that went to the Executive Vice President. Let's chat soon so we can figure out how to prevent that from happening to you again, and to other customers.
-Daniel

Pros: It provides comprehensive and very useful features & functionality. They offer a suite of apps to use for different innovation initiatives and robust reporting & insights.

Cons: The software has so much to offer that it can be overwhelming at times to determine the right tool for the right job.

Great tool for businesses

Aug 22, 2018

Rob B.

Field Operations Supervisor

Telecommunications, 10,001+ employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It was easy to use and navigate. It works similar to a social media site that lets you "like" the content someone added and allowed you to see responses and updates as they happened. I like being able to see information about common issues throughout our business and collaborate on ideas.

Cons: I do not have any dislikes at this time. Over time, with more use, there may be things to add in the future but in its current state, it works fine.

Overall: I believe the Brightidea program is a great tool to allow a whole company across different regions to see what things they have issues with or maybe solutions to processes we may already be dealing with. There really isn't another outlet like this on such a broad scale out there currently.

Sometimes things come up in your region of the company and often wonder if you are the only area having this issue or this idea and this allows everyone to know "you aren't alone".

Having leadership feedback for ideas is also a great way to see that someone hears you and will be reactive.

Cons: Setup is a little confusing for some users. Some widgets are not easy to configure, nor allow the option to customize.

Entering ideas/suggestions in the tool is simple from the end user perspective

Oct 11, 2017

Gregory S.

Engagement Technology Manager

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Pros: I find the tool is very end user friendly. Our customers (employees) find submission of their thoughts to be an easy exercise.

Cons: For future improvement, I think support for more general ideation could be improved, including enhanced tools for idea reviewers to reply to and track the implementation of ideas.

Vendor Response

by Brightidea
on October 24, 2017

Thank you for your feedback, Gregory! We hope that the latest round of updates we've made to action items (including automatic, recurring reminders) will support your needs around tracking implementation. We also have a "Submitter Q&A" feature that may help with your need for idea reviewers replying to ideas.

Great software that's user friendly!

Feb 26, 2018

Chris W.

Sales Manager

201-500 employees

Used the software for: 1-2 years

Reviewer Source

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User friendly and flex configuration makes it easy. Platform is nice and beneficial for peer to peer collaboration. Love all the apps, customization, and reporting. Great customer support.

Cons: Had issues with not being able to translate to foreign languages. Some technical challenges and glitches found that had to be worked through with customer support, but they were a big help to resolve.

Crowdsourcing Tool

Aug 22, 2018

Ronald L.

Sr. Manager

Automotive, 10,001+ employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

3
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The tool is user friendly and we can easily keep tract changes or status of our idea.

Cons: There's not enough queries to use enabling to slice and dice the data. Charts are limited and set of data still need to be taken out to create reports or charts manually.

Overall: This is a good crowdsourcing tool. It's easier for us now to get ideas or solutions to any challenge Lear is facing.

The fast and agile Brightideas team has helped us launch quickly and effectively. Huge impact.

Oct 11, 2017

Stephen A.

Innovation Engineer

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: The wide variety of apps and features has been very beneficial in helping us tackle challenging problems in our company. We have been able to move quickly to vet ideas and processes and make a real impact.

Cons: There are some features that the software doesn't have that are unique to our industry and business case, but Brightideas is willing to talk and help us develop the tools we need.

Vendor Response

by Brightidea
on October 24, 2017

Thank you, Stephen, for your partnership. We are thrilled to be working with you and your team to extend GM's innovation capabilities.

Smartzone supports our always on Innovative initiative.

Feb 08, 2018

Janice T.

Business Architect

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Automatic notifications as idea moves through the process. Easy to use. Easy to customize. Ability to vote on ideas and to crowdsource ideas. Great collaboration tool.

Cons: Better reporting capability, the @notification doesn't work consistently - seems to be a bug. Would be happy to share experience via webex.

Brightidea makes frequent improvements to the software and keeps up with industry trends.

Dec 14, 2017

Robyn B.

Project Manager

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Pros: It is robust and configurable to a high degree. This flexibility makes it a very powerful tool. There are limitless use cases for this product.

Cons: Some underdeveloped features are still lingering around and the documentation is not always up to date.