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Shipping & Returns

SHIPPING AND RETURNS

The Sharp Weight Management Store processes orders Monday through Thursday, 8:30 am to 4 pm, Pacific time. Orders are shipped directly from HMR. Your credit card will not be charged until your order is shipped.

HMR offers two shipping options:

Standard shipping.

Rush (Second-day air) shipping.

Orders are shipped via UPS or Federal Express ground and must include a complete street address. We cannot ship to post office boxes or international addresses.

Standard ShippingPlease allow seven to 10 business days for your order to arrive. The standard shipping rate is $11.95 for any orders under $225. Shipping is free for orders totaling $225 or more.

Rush ShippingExpedited shipping requires one business day for warehouse order processing plus two full business days for delivery. UPS may require a signature at the delivery location. Overnight deliveries are not available.

Order value

Shipping rate

Up to $150

$25

$150.01 – $299.99

$35

$300 – $499.99

$50

$500 and over

$100

ReturnsIn most cases, the Sharp Weight Management Store cannot accept returns. However, if there was an error with your order — for example, if you received items you did not order or if items were damaged — we will gladly fill your order at no charge. Please call Sharp Weight Management customer service at 858-505-1400, Monday through Friday, 8:30 am to 4 pm, or go to Contact Us to send us a secure e-mail message.