The dress for my daughter's formal arrived today. It is fantastic, right color, right size, right everything.
Very happy with our purchase and would highly recommend to anyone. I was originally concerned about ordering over the internet for such an important event... not anymore! Thank you!!!!

I like to order this lovely dress, but can you please inform me, where are you situated? For if you are outside Europe I need to pay a lot of taxes and extra costs and I like to know that in advance. I need to double the price you give.

Thanks, Angèle

Door Raylene2011-10-20 21:08:49

i was so excited when my package came to the door. when i opened it i couldn't believe my eyes the dress was so beautiful my best friend was over and helped me put the dress on it fit like a glove im so happy with my dress im so glad i went to this site to buy. i just wanted to tell everyone that is skeptical on buy there dress on line DONT be this dress was worth every penny and more thank you JennyJoseph i cant wait till the big day.

Door gwen2011-10-04 08:34:27

I need to know if you have to wear a hoop for this dress,or if it is something else the pagent we are in doesnt allow hoops.By the way your dress is beautiful.

Hi. I think this dress is absolutely beautiful and I was wondering if it comes in petite? I would love to wear it to my school formal and my height is 4 ft 11 (Quite tiny lol!) Do you think I would suit a full length dress like this one at such a tiny height?

Antwoord van JennyJoseph.com2011-09-28 22:46:47

Hi Micki,

Thank you for contacting us.

As we make the dress from scratch ,you can choose custom size and fill in the exact measurements of you .Then, our dressmaker can make it totally according to your size . It will fit you well.

If you have any other questions,please feel free to contact us.

Door Elly2011-09-28 07:45:20

I was just wondering what kind of fabric this is made out of? and what is your return policy? Thanks!

Could you please email me a other picture of this dress so I can get a close up look at the beading and can it will be made in light peach too.

Antwoord van JennyJoseph.com2011-09-22 00:17:46

Hi Ishe,

Thank you for contacting us.

I have attached some pictures of the dress in Red for your reference ,hope they would be helpful to you.While , light peach is not available now. We strongly recommend you to choose the color in the color drop down list.

If you have any other questions,please feel free to contact us.

Door ciaramae2011-09-11 12:07:06

hello, i want to order this dress but i dont know if will arrived on time.
i need the dress before Oct.14,2011.(ireland)
what do you think ?
thank you

Antwoord van JennyJoseph.com2011-09-14 01:42:18

Hi Ciaramae,

Thank you for contacting us.

Please place your order right away and choose expedited shipping. Then, we can make it delivered to your place before 14th October.

Klanten Vraag&Antwoord:

Door Laura2013-11-28 23:44:26

Are you European size? How to choose the right size?

Antwoord van JennyJoseph.com2013-11-29 00:02:31

Thanks for visiting JennyJoseph.com!

Our dresses have been shipped worldwide. As you know, size chart differs from countries. To make things more convenient for our customers, we have made our own size chart.You need to check our size chart http://www.JennyJoseph.com/about/help.php?act=pop&type=size&cat_id=17 to choose the right size. You may also refer to our measuring guide http://www.JennyJoseph.com/about/help.php?act=pop&type=size&cat_id=17 to see how to get professional measuring.

However, to ensure the dress will fit you well, we highly suggest you choose the custom size, which costs extra $19.99. Please get the professional measurements first and fill in the exact measurements when you place an order.

Please do let us know if there is anything else we can do for you!

Door Winifred2013-08-07 00:14:57

Do you have any stock? I need a dress in 3 days, is that possible?

Antwoord van JennyJoseph.com2013-08-07 01:18:26

Thanks for shopping on our website!

We really wish to have the order from you. However, three days are really too short for us to prepare the order. Each of our dress is made to order. Usually, 7-9 days are needed for tailoring period and another 3-5 days are for shipment. It is really a pity that we cannot make it a deal this time. Considering your urgent situation, we highly suggest you purchase one from your local physical store.

Thanks very much for your email. And later, we may consider some stocks to help people in emergency as you. We sincerely hope we can still have orders from you in the future.

Door Lesley2013-07-27 02:20:22

can i have the dress altered by local tailor if it does not fit?

Antwoord van JennyJoseph.com2013-07-27 02:40:55

Thanks for shopping on our website!

If your size fluctuates or you want to modify the dress slightly, we always leave around one inch in the seam so that your local tailor can make alterations easily. While if the measurements vary too much, we are afraid that it will ruin the dress. So we would like to suggest you offer us your precise measurements referring to our measuring guide. It will be better if the difference do not exceed ONE inch.

A perfect-fitting dress starts with perfect measurements.To make sure the measurements you provide are accurate, we highly suggest you get yourself measured according to our measuring guide. And here is our link for measuring guide. http://www.JennyJoseph.com/about/help.php?act=pop&type=measure&cat_id=7

Of course we will spare no effort to ensure the fitness of your dress. Please do not worry about the size too much.

Door Juanita2012-12-22 21:13:03

Could you make the dress the same as the picture? Could you guarantee about that?

Antwoord van JennyJoseph.com2012-12-22 23:05:46

Thanks for your attention on this dress. It is really a lovely dress.

We make highly quality dresses strictly in accordance with online pictures. Even though minor difference may exist because the dresses are manually made, it will not affect the visual effect of it. For this dress, we have received praise from many of our customers. It is surely a good choice to own one dress like it. Please rest assured about that.

So do you have any other questions about this dress? We are always at your service.

Door Kay2012-12-19 19:23:15

I don't understand the"hollow to floor" measurement. Please make that clearly for me. Thanks.

Antwoord van JennyJoseph.com2012-12-19 21:09:42

Thanks for contacting us.

Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. We will make the length of your dress according to this measurement. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.

You may refer to our measuring guide http://www.JennyJoseph.com/about/help.php?act=pop&type=size&cat_id=17 for more information.

If you have any other questions, please feel free to contact us.

Door Amanda2012-12-09 18:45:07

I JUST WANT TO SAY I WILL NEED 10CM HEEL HEIGHT FOR MY DRESS,HOW CAN I NOTICE YOU FOR THAT WHEN I PLACE ORDER?

Antwoord van JennyJoseph.com2012-12-09 21:29:19

We greatly appreciate your attention.

Generally, to fit high heels, we'll add an extra 5 cm (2 inch) onto floor-length dresses and dresses with trains. Anyway, we also can make some changes of the length according to your special instruction. Please do not worry about it. Please write down your requirement in the Special Instruction column at the bottom of the check out page. Then we will know.

We hope everything is clear to you. Look forward to your order in the near future.

Door Iris2012-11-15 01:08:17

Where is your store? Please tell me the address of it. Thanks .

Antwoord van JennyJoseph.com2012-11-15 01:24:09

Thanks for visiting JennyJoseph.com!

We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices.

Please feel free to contact us and we are willing to give you some professional suggestions.

could you make the dress in purple?
or can you guys make the dress with sleeves？

Antwoord van JennyJoseph.com2012-11-03 01:24:32

Thanks for contacting us!

We are really sorry to say that we do not have the exact color purple you asked for. As a matter of fact we have made our own color chart. Currently, we have 28 colors for your choice. Please take a look at http://www.JennyJoseph.com/about/help.php?act=pop&type=color&cat_id=2. We would appreciate it if you could choose other colors or similar colors, like regency or grape from our color chart.

We are very sorry but we could not make the change for you. Actually our dress makers highly suggest that you keep the original design since it will present its beauty best.
If this is not ok with you, would you please kindly choose some dresses which already have the sleeves on them?

Please feel free to tell us if there is anything else we can help with.

Door Tiffany2012-04-02 16:24:47

i was wondering if i could see this dress in another color. i would love to see it in maybe a bright red if possible? Thank you!! :)

Antwoord van JennyJoseph.com2012-04-03 04:21:59

Thanks for contacting us!
This is Hardy，Sales Consultant from JennyJoseph.com. I am glad to be at your service.
Please click the link below to get more details of the dress you are interested in.
Hope we can have your order soon:)

Door Alex2012-04-01 15:16:55

hello, if i were to order my dress on april 5th could it be here before april 21st? its for my prom and my mother likes to wait til the last minute and i seriously don't like to.

Antwoord van JennyJoseph.com2012-04-02 06:00:47

Thanks for contacting us.
If you want to get the dress by April 21, you need to place the order today. Each dress is made from scratch, not the off-the-rack items.
The sooner you place an order, the sooner we start preparing your dress.
Please feel free to contact us if there is anything else we can do for you.