Maintenance Request

Emergency issues are those that prevent you from occupying your apartment or that are causing major damage. Examples include the following:

Major cooling and heating malfunctions in extreme weather

No water (due to a plumbing problem)

Major water leakage that cannot be controlled

Major electrical problems (more than one room affected)

Gas leak (call a local gas company emergency line)

Fire (call 911 first)

Lockout afterhours (a $35.00 service fee will be charged at the time of service and it must be handed out to our contractor prior to unlocking your apartment)

Once you leave an emergency message with our answering service at 1-877-460-5013, it is dispatched to us immediately. Please keep this in mind, and only call us at 2:00 a.m. for example, if it is truly an emergency that requires immediate attention.

A minimum charge of $75.00 will be assessed for any false non-emergency call.For heating and cooling issues, please attempt to monitor functionality and notify us as soon as possible, preferably by 5 p.m. on Thursday. Do not wait until Friday afternoon when our maintenance crew is wrapping up numerous last-minute projects for the week. The sooner we learn about your issue, the sooner we can repair it, which results in lower stress levels for both you as well as our crew.

Non-Emergency Maintenance Issues

If you have a non-emergency maintenance issue to report, we advise you to use the form below. It is the quickest way to submit your request. You are welcome to call our office at 765-966-4980 and leave a message (even after hours or on weekends). Simply submit a service request to your Tenant Portal and we will take care of it. If you have any questions about how to proceed with creating a service request in Tenant Portal, contact our office. The Tenant Portal can be found here.

We handle all non-emergencies in the order they are received and by the priority they deserve. We’ll respond to a leaky faucet before a door that’s sticking, for instance; a broken stove before a dishwasher. We handle most non-emergency issues within a few days, some as quickly as the same day.

Examples of maintenance items that are not emergencies include a washer, dryer, stove, or dishwasher is not working, a dripping faucet, one light bulb is out in a hallway, a crack in a window, a courier company is scheduled to deliver an item, your water pressure is low, etc.

If you submit a non-emergency request to the emergency line, we will be unable to respond and it won’t be entered into the correct system until the next business day. Hence, we encourage you to use the form below to report those issues that do not require an immediate attention.

First Name *

Last Name *

Address *

Begin typing the address of the property related to this request (ex: 123 Main Street).

Email *

Please enter the email address where you wish to receive a response.

Phone *

The best way to contact you

Are we allowed to send you a text message?

Do you have a pet? *

Do we have permission to enter the property? *

Message *

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Contact Us

Leasing Office

117 South 5th Street

Richmond, Indiana 47374

Office: 765-966-4980

Toll free: 1-888-966-4980

Fax: 765-965-7909

Testimonials

We worked with Renaissance as renters for three years and are glad to share that we’ve only had good experiences. From their leasing office folks to their (incredible!) maintenance ... Read More