Monday, May 27, 2013

Schemus - User synchronization failed. Update abandoned

One of my customers who utilises Symantec Cloud email and web filtering was experiencing an issue with the Schemus synchronisation tool when synchronising Mail Address, Groups and Users to Symantec Cloud.

The error they were experiencing was:

User synchronization failed. Update abandoned

After speaking to Symantec this issue can occur sometimes with Schemus due to corruption in one of the following files:

users.sus

syncdata.sus

groups.sus

These files are located in the following directory:

C:\ProgramData\Schemus\configurations\SYNCJOBNAME

In our case it was:

C:\ProgramData\Schemus\configurations\SymantecADSync

To fix this problem, first close Schemus.

Next rename or move these files to another location.

Lastly reopen Schemus and attempt another sync, these files will regenerate. After making this change Synchronisation is now working correctly.