Azui's customer service is simply the BEST.
That's the most awesome airline EVER.

All was just PERFECT.

VCP

BSB

Okay 5.6

The temperature at the cabin was to hot during the whole flight.

SDU

GRU

Okay 5.3

Everything was fine except the flight was delayed an hour. No biggie.
My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules.
Also united baggage track app does not work.

United baggage app does not work
Personnel did not know baggage rules at Chck in.

Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future.

LAX

MEX

Mediocre 2.0

LAX supervisor from Aeromexico super rude!!

LAX

GDL

Okay 4.0

Nothing Aeromexico personal was rude again

They said that we need to paid them the baggage’s and didn’t want to solve the situation.
Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees.
THEY STEAL YOUR MONEY!!

Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US.

Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen

Everything was fine except the flight was delayed an hour. No biggie.
My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules.
Also united baggage track app does not work.

United baggage app does not work
Personnel did not know baggage rules at Chck in.

Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US.

Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen

SDU

GRU

Okay 5.3

Everything was fine except the flight was delayed an hour. No biggie.
My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules.
Also united baggage track app does not work.

United baggage app does not work
Personnel did not know baggage rules at Chck in.

Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US.

Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen

CNF

EZE

Excellent 10.0

it was on time . the service aboard was very good

SDU

GRU

Okay 5.3

Everything was fine except the flight was delayed an hour. No biggie.
My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules.
Also united baggage track app does not work.

United baggage app does not work
Personnel did not know baggage rules at Chck in.

Everything was fine except the flight was delayed an hour. No biggie.
My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules.
Also united baggage track app does not work.

United baggage app does not work
Personnel did not know baggage rules at Chck in.

Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US.

Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen

CNF

GIG

Mediocre 2.0

Nothing!

Azul had a mechanical problem with the plane. It took them 6h to fix it. They made us wait for 6h which made mmost of the people lose their connection flight but azul voided to help anyone! Said that they couldnt be responsible if you lost your connection because My connection flight wasnt with them! I had the worse6h of waiting and trying to have someone helping me. All of Azul’s staff are incompetent laZy workers!

My experience with Copa is that they are efficient yet customer friendly and changing planes in Panamá on trips to South America is usually quite convenient.

Copa has a tendency to leave the "Fasten seatbelt" sign on for long periods of time, even when there is little to no turbulence. This makes it difficult to know when to move around which is unfortunate on a 6+ hour flight.

PTY

MIA

Mediocre 3.0

I like the easy connection and that we arrived on time. Even that the boarding was late.

The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant.
After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff.

RAO

VCP

Excellent 9.0

Attentive service, new equipment. Very similar to flying JetBlue in its early years in the US.

Azul app only available in Portuguese. Online check-in was difficult-- upgrades, seat selection, or any change that requires a fee not possible online for domestic or international flights if you are not a Brazilian citizen

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