The Dutch supermarket chain Jumbo strives to provide an enjoyable and safe shopping experience for both, customers as well as their own employees. The shop has 80 high-quality cameras with facial recognition installed in their premises. If a customer is caught or arrested for shoplifting, they ensure that the image of that person remains in the database.

The moment that customer attempts to re enter the store, an internal alarm is triggered, and the security manager can take the best suitable action. In general, investing in security systems and a safe environment helped Jumbo to provide comfort and confidence to both, their customers as well as their employees.

Jumbo Ten Brink Food introduced the face server into their store environment in March 2017 after discovering that almost 80% of shoplifting took place via large shopping bags. Since then, Jumbo has installed 80 Panasonic cameras in-store, helping them to win the award.

Previously recognised by the National Institute of Standards Technology (NIST) as the most accurate on the market, Panasonic’s face server uses deep learning technology which maximises the performance of the core engine to achieve accurate and reliable recognition. The technology identifies faces that are ordinarily difficult to recognise with conventional techniques, such as those taken from an angle of up to 45 degrees to the left or right or 30 degrees up or down. It also maintains a 90% accuracy rate when detecting faces that are partially hidden by sunglasses or face masks.

If people are caught stealing, their image remains on the database. The face server provides a real-time processing capacity of up to 20 cameras per server and can execute high-speed searches of up to 30,000 registered reference faces. With this improved accuracy, security protection is enhanced and the system allows matches even when images are 10 years old.

“The moment that a known shoplifter attempts to re-enter the store, an internal alarm is triggered, and we can take the best suitable action,” explains Edwin ten Brink, founder of Jumbo Ten Brink Food stores. “Thanks to the Panasonic face matching server, Jumbo has been proclaimed the safest store in the Netherlands."