Feature spotlights

Use analytics for better job prioritization

Analytics-driven job prioritization provides technicians with a smart queue of jobs so they start and finish jobs within customer contractual time frames. Correlating “jobs near me” enables technicians to select jobs within close proximity, which increases overall daily job completion productivity.

Get new mobile tools to increase efficiency

Find & Fix features a Start and Stop job clock on the Apple Watch to make it easy for a technician to track work and travel times. Push notifications are viewed from the wrist, so technicians are always aware of every customer situation.

Take advantage of advanced GPS to get there faster

GPS route optimization shows the quickest route to a job location – increasing efficiency and decreasing total job time. Directional GPS arrows on the wrist enable the technician to take the most optimal route – which is especially helpful if the technician is in a large plant or mall complex.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.