Keeping the Country Running

For many people, New Year’s eve is a time to celebrate with family and friends. But for others, it was business as usual at the workplace. From airport operations to food services, they are the workers who worked throughout the holidays to keep the nation running so that Singaporeans could enjoy the recent long festive weekend.

Terminal 4

The new T4 is manpower lean and highly automated. At 5am, Mr Chan sees how the self-baggage check-in works. Passengers can easily drop their bags when checking-in which quickens the process.

Mr Chan hands out tokens of appreciation to workers at Food Emporium food court, operated by NTUC Foodfare, within T4.

A cleaner at Food Emporium food court in T4 chats with Mr Chan. Food Emporium deploys robots to help cleaners in the clearing of trays.

Workers at the immigration clearance and security check section. The X-ray machines used here automatically collect trays while removal of laptops and electronics are no longer necessary. This decreases the waiting time for passengers and helps the Changi Airport Group save 20 per cent of its manpower needs.

In the food packing room, Elsie’s Kitchen can activate staff to prepare food within two to four hours to meet urgent requests.

In the drinks section at the back of the central kitchen where workers are preparing to make deliveries. Elsie’s Kitchen can do real-time tracking of their deliveries which shows where their trucks are at any point in time. There is also an app for employees to do this.