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Awful Cashback Experience

It took nearly a year for a £7 cashback claim to be rejected, despite having followed all the suggested tips for ensuring the tracking worked perfectly as I do each time I use Quidco. From my perspective the warning about not relying on cashback tracking is a good one so far as Staples is concerned. I've been a Quidco customer for the last 7 years and to put this in context this is only the second time something hasn't gone as planned. I can't tell if its connected with Staples change of ownership and them cancelling their own reward scheme, just a computer glitch or something else. Good luck!

Overall rating 2.5 stars

wjford wrote on 13 October 2016

Cashback Declined Without Reason

Cashback didn't track. Claim raised and subsequently declined. This appears to be trend. I will not buy from Staples based on cash back in future as it is unreliable.

Overall rating 1.5 stars

golfturbo wrote on 23 July 2018

Rejected Valid Cashback Claim

I made two separate large purchases earlier this which didn't automatically track (I have now found this to always be the case with Staples). Today I have found they have rejected both my my cashback claims stating that the order number doesn't match/referrer has not been recognised... it's the exact order number on the VAT invoice supplied by them and I 100% went through cashback to get to their site
Took them over 4 months to investigate and respond and now declined my cashback, once declined I'm told this can't be disputed which is very disappointing. I'm a quidco veteran with 12 years on the site, never been so disappointed by a Quidco partner.
I would suggest avoiding Staples for any cashback purchases

Overall rating 1 stars

Overall rating 1.5 stars

Read about what our other members have experienced with Staples

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Your cashback needs to track into your Quidco account. We'll send you a tracking receipt via email when this happens and you'll see your purchase in your Activity page.

Important things to know.

Cashback may initially track at a lower or higher rate and update once confirmed

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This retailer is currently experiencing tracking problems with the Safari browser. We strongly recommend
that you use an alternate browser to help ensure that your cashback tracks.

This retailer is currently experiencing tracking problems with the Safari browser. We strongly recommend that you use an alternate browser to help ensure that your cashback tracks.

We suggest downloading the latest version of Firefox or Google Chrome and visiting the retailer again via Quidco.

This retailer is currently experiencing tracking problems with the Safari browser. We strongly recommend you use a desktop computer and use the latest version of Google Chrome or Firefox browser to help ensure that your cashback tracks.

Tracking is not currently set up for this retailer.

This retailer is currently experiencing technical issues and is temporarily unavailable. They hope to be back on Quidco shortly. Follow this retailer and be notified when they become available again.