Our terms
and conditions are applicable to every offer from us as a webshop to you as
Consumer (every natural person who, for non-occupational purposes alone, purchases or uses a good or service made
available on the market).

We deliver
exclusively in Belgium and the
Netherlands. If you submit a delivery address outside of this country, we
reserve the right to decline your order.

To be able
to place an order, you must above the age of 18. If you are younger than 18, we
ask you to let a parent or legal guardian place your order. If it comes to our
attention that an order is made by a minor, we reserve the right to decline
your order.

Placing an
online order on the website constitutes a formal acceptance of our terms and
conditions, which are always available through our website.

If you ordered online, we provide you in
addition and together with the order confirmation or at the latest on delivery
with a copy of these terms and conditions in a format that you can save or
print. We moreover recommend that you
always do this.

If in
addition to these terms and conditions, additional special conditions apply,
the above applies also to those special conditions. You as consumer can always
invoke to your advantage the most preferential text if our terms and conditions
would be contrary to the above special conditions.

clause 3 our offer and your order

We
explicitly state in our offer when the latter is only valid for a constrained
period of time or is subjected to specific conditions.

We always
describe as complete and accurate as possible what we sell to you as well as
the course of our delivery process. The description is in any case sufficiently
detailed to allow you to make a proper assessment. If we make use of graphics,
they are a true reflection of the offered goods and / or services. However, to
err is human and if we are clearly mistaken, we are not obliged to deliver to
you.

Your order
is complete and the contract between us is final once we confirm your order by
mail and regarding your payment made by credit or debit cards, as soon as we
receive approval from the issuer of your card. We accept Visa, Mastercard, Maestro,….
Should the issuer of your card refuse to agree on your payment to us, we
cannot be held responsible for any delays in the delivery and/or non-delivery
of your order. Orders without valid payment by name of the registered
cardholder will not be accepted or processed.

In order to
purchase a product, you add it to your shopping basket. Afterwards you submit
your contact details and billing data. Next you choose you preferred way of
delivery. In the final step you are led to an overview page, you accept our
terms and conditions and you confirm your payment by pressing the ‘Buy Now’
button, with the caption “order with payment”. If you have completed these
steps, your purchase becomes final.

clause 4 Right
of withdrawal

If you buy
goods from us, you have the right to decide that you do not want to keep the
goods for 14 days from the delivery or[1] the
conclusion of the contract. You can then return your order without penalty and
without giving any reason (the cost hereof is to be paid by you). Within 14
days after reception of your returned order or your indication that you wish to
forgo the agreement, we will pay you back the full purchase price, by the same
means of payment which you utilised for the purchase.

The direct
costs of the return of the goods will thus be at your expense. We will indicate
the costs of the return or make an assessment of the costs, if it is not
reasonably possible to calculate them in advance. Should it be impossible to
return the goods by postal service, we will pick up the goods from you without
charging you additional costs.

We can
refuse repayment as long as we have not received the returned goods or until
you have shown you have returned the goods, depending on which event occurs
first.

We expect
you to handle the order as well as the packaging with the utmost care during
the first 14 days after delivery. If you want to return the goods as described
above, you may only unpack or use them to the extend needed to assess whether
or not you wishes to retain them. Returned goods may be tested, but not
used. When returning the goods, you will also have to return all delivered
accessories and – if reasonably possible – return the goods in their original
condition and packaging as well as taking in account our instructions as listed
below.

You can
return you package through post or courier.

In order to exercise your right to withdrawal quickly and correctly, both in case of delivery of services as in the case of delivery of goods, you can fill out the form below and send it to info@emobilitysolutions.be We will send you an acknowledgement of your withdrawal by email.

Clause 5 Price

During the
period we mention in our offer, our prices do not change, except for price changes
resulting from changes in VAT rates.

Our prices
include all taxes, VAT and all other levies. Hence, je will never experience
unpleasant surprises. We nevertheless can decide to charge you with the
shipping costs on top of the purchase price. In that case, we notify that
always before you definitely place your purchase. In that case, we notify this
to you prior to the definitive confirmation of your order.

Clause 6 Payment

We only
accept advance payment through our website using the payment methods indicated
there.

In order to
guarantee safe online payment and the safety of your personal data, the
transaction data will only be wired while encrypted with SSL technology. In order
to make payments with SSL no special software is required. You recognize a safe
SSL-connection by the “lock” in the bottom status bar of your browser.

CLAUSE 7 Conformity
and Warranty

We guarantee
that our products are in accordance with your order and meet the normal
expectations you may have taking into account the specifications of the
product. We also guarantee that our goods are in accordance with any at the
moment of your order applicable law.

As a
consumer, you dispose over a statutory 2-year warranty on goods purchased from
us if this good is not in accordance with the placed order. During this period
and within the legal limits, we provide for the free replacement or repair of
goods showing a defect covered by the statutory warranty.

To the extent of what is possible or reasonable, you have a choice
between replacement or repair. Only if replacement or repair is excessive or
impossible, or impossible to delive within a reasonable time, do you have the
right to a reduction or to demand the dissolution of the contract of sale.

During the first six months, you can in all cases call upon the
guarantee. Afterwards you have to prove that the defects in the goods are not
caused by abnormal use.

Clause 8 Delivery
and execution

All goods
and services are delivered to the address provided by you when ordering.

When a good
is in stock it will be delivered to the delivery address within a period of 1
to 4 working days. If a good is not in webshop stock, it will be delivered at the delivery address within a period of 3
to 6 working days. We inform you of the delivery period in your order
confirmation.

If we are
not able to deliver on time, we will always notify you before the to the end of
the delivery period. If we do not, you
can cancel your order for free. In that case we will refund you within 30 days
after dissolution of the agreement.

The shipment
of goods and gift vouchers is always at our risk. So you do not have to worry
about goods lost during transportation. If you, however, return goods to us
within 14 days after delivery because you prefer not to keep them, you will be
responsible for the transportation.

If the delivered goods were damaged during transport, do not correspond to the goods mentioned on the delivery note or do not correspond to the goods you ordered, you have to report this as quickly as possible and in any case within 3 days. Subsequently, you have to send the goods back within 14 calendar days after delivery. [The following sentence should only be inserted if you use a return form and enclosed this with the delivery]. You have to use the enclosed “return form” for this. If you have any questions while filling in this return form, you can contact one our employers on the email address info@emobilitysolutions.be.

We cannot be held responsible for any consequential damage suffered due
to late delivery or non-delivery by the transporter assigned by the company. In
such cases our liability remains limited to the value of the goods of which it
is shown that they were not received by the customer.

CLAUSE 9 Duration

The Consumer
has the right to terminate a contract of indefinite duration at any time, with
due observance of the agreed termination rules and notice of at least one
month.

A contract
which was entered into for a definite period of time has a duration of maximum
two years.

If a sale of goods contract for a definite
period of time stipulates that in the case of non-action of the Consumer the
Distance Contract will be extended, the contract will be continued as a
contract of indefinite duration and will require a notice of at least one
month.

If a contract for the provision of services
for a definite period of time was concluded between the Company and the
Consumer and contains a clause to tacit renewal. This clause will be placed in
bold letters and a in a frame separated from the text, on the front side of the
first page.

This clause
will contain the consequences of a tacit renewal, among which are the provision
of the next paragraph with regards to denunciation as well as the last possible
date of opposition against the tacit renewal by the Consumer and the manner of
notification of this opposition. The Consumer may, after the tacit renewal of a
service contract of definite duration, at any given time and without any
compensation terminate the contract, with due consideration of a notice of
maximum two months.

CLAUSE 10 Force
majeure

In case of
force majeure, we are not obliged to fulfil our obligations. In that case we
may either suspend our obligations for the duration of the state of force
majeure or definitely repudiate the agreement.

Events of
force majeure are all circumstances external to our will and control that
render the respect of our obligations completely or partly impossible. Such
events include amongst others strikes, fire, disruption of energy supplies or
telecommunication networks or communication systems and/or the temporary
down-time of the webshop, late delivery or absence of delivery by suppliers or
other third parties,…

Clause 11 Intellectual property

Our website,
logos, texts, photographs, names, and in general all our communications are
protected by intellectual property rights either belonging to us or our
suppliers or other claimants.

It is
forbidden to use and/or change any of the intellectual property rights as
described in the present clause. So youmay not copy
nor reproduce for example drawings, photographs names, texts, logos, colour
combinations, etc. …without our prior written and explicit consent.

clause 12 Complaints procedure and conflicts

We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at info@emobilitysolutions.be . We will do the utmost to deal with your complaint within 7 days.

All
contracts we conclude with our customers are, regardless of their place of
residence, exclusively governed by Belgian law. Only the courts of Belgium are
competent to adjudicate with disputes arising out of or connected to these
contracts. If as a result of international law the law of a different country
applies, the interpretation of the current terms and conditions will in the
first instance be done in accordance to the Belgian Law on Market Practices and
Consumer Protection.

In case of
out of court commercial dispute settlements, the consumer ombudsman of the FPS economy is competent for every demand concerning out of
court dispute settlement. They will either treat it themselves or forward it to
a qualified entity. You have the possibility
to contact the consumer ombudsman at the
following link: https://www.consumerombudsman.be/en

In case of a
cross-border dispute you can make use of the
Online Dispute Resolution platform of the European Union at the following link:
https://ec.europa.eu/odr