Answers to Your Important Questions about the Dominion Products and Services, Inc. - HomeServe Transfer

For Home Protection Customers

Beginning October 27, 2018, all Dominion Products and Services’ home repair programs will be administered by HomeServe USA Repair Management Corp. If you are looking to enroll in a home repair program or have questions about your current repair program please visit DECustomerHomeRepair.com.

How does this affect me?

Rest assured, there will be no interruption to your protection. Your benefits and limits of protection will all remain the same. What has changed is that your repair program will no longer be from Dominion Products and Services, Inc., as the administration of your plan will be transferred to HomeServe USA Repair Management Corp. ("HomeServe") effective October 27, 2018.

Who is HomeServe?

HomeServe is a leading administrator of home repair programs. At the completion of the transfer from Dominion Products and Services, Inc. to HomeServe, HomeServe will service over 3.6 million customers with 5.6 million service plans in 48 U.S. states and Canada through over 500 partnerships. Click here to learn more about HomeServe.

What is happening on October 27, 2018?

On October 27, 2018, HomeServe will become the administrator of any repair program Service Agreements you currently have with Dominion Products and Services, Inc.

Will my repair program benefits/limits of protection change?

Once again, there will be no interruption to your protection, and your benefits and limits of protection will remain the same. Please refer to the letter you received for more information on any other changes.

Will the price for my repair program change?

At this time, the price for your repair program will remain the same.

Can I continue to pay for the repair program in the same way?

If you are being charged via credit card or direct debit, or being mailed invoices, you will continue to be billed the same way. Please refer to the letter you received for more information regarding your billing frequency or any other changes.

Will there be any interruption to my utility service(s)?

This transaction is only affecting your home protection repair programs. Dominion Energy will continue to provide the same safe, reliable utility services to your home. You will see no changes or interruptions in your gas or electric service.

How do I make a service call?

If you need a repair, you should call the repair hotline at 1-800-562-8419 which is available 24 hours a day, 7 days a week.

What if I want to cancel?

Should you decide to discontinue your coverage, you may cancel at any time by calling 1-800-539-0260.