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Customer Care

Delivery

DELIVERY COSTS

A delivery charge of £4.95 will be applied to each order, though a surcharge does apply to the Highlands and Islands* as well as areas within London.

We aim to deliver your items within 3-5 days of the date of your order. However, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting an item to you within that time. Delivery will be made to the shipping address specified when you complete your order. Where delivery requires a signatory upon receipt, all items must be signed for by an adult aged 18 years or over. A delivery driver will not deliver alcohol to any persons under the age of 18. Deliveries are collected Monday to Friday and therefore orders processed after Midday on a Friday will not be sent out until the following Monday.

ORDERING FROM OUR ONLINE SHOP

As soon as you place an order, you will receive an order confirmation email from Innis & Gunn followed by confirmation when your package has been dispatched. Please note that the tracking number included on this dispatch email may take a few hours to show in the courier’s system so don’t worry if it doesn't show you the details of delivery immediately.

If you are not in when delivery is made a card will be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will be returned to us and an additional delivery charge may be applied to redeliver.

While every effort is made to supply the items requested in the order, there are instances where this may not be possible and in this case we will contact the customer to offer either an item of the same or greater value or a refund.

We reserve the right to withdraw or replace products online without notice, prices are also subject to change without notice.