Waipareira Trust chooses Microsoft

Te Whānau O
Waipareira Trust has chosen Microsoft’s award-winning
customer relationship management (CRM) solution Microsoft
Dynamics CRM to drive its new software tool that is set to
be launched internationally to community service
providers.

Developed in-house by Whānau Tahi Ltd., a
subsidiary of the Trust, the Whānau Tahi Navigator system
is a vertical software solution that has already changed the
way community services are delivered to New Zealand
families, helping the Trust streamline access to vital
healthcare, justice, education and social services.

The
system was designed to support an all-inclusive approach to
providing services and opportunities to families through a
family-centric model of services delivery. This unique
approach focuses on the whole family, with emphasis on
empowering them to achieve their aspirations towards
positive lifestyles.

To support this, and as it seeks to
become an industry leader in software development for
community service providers around the world, the Trust
looked to Microsoft’s advanced xRM capabilities, strength
and commitment.

“Our decision to partner with Microsoft
was simple,” says the Trust’s Chief Executive Officer,
John Tamihere.

“Not only does Dynamics CRM interface
well with our other systems, Microsoft is a trusted,
international brand that will support the long-term
viability of our programme.”

The Trust is working
towards integrating the Whānau Tahi Navigator software with
Medtech 32 – a software product used by the vast majority
of GPs and other community services providers in New Zealand
and many others around the world. The move will eliminate
duplication of data entry and enable practitioners to access
data quickly and efficiently to ensure their workload is
focused on clients, rather than paperwork.

“We’re
making the system as seamless as possible for GPs, social
workers and healthcare workers,” says Whānau Tahi’s
Principal and Trust Deputy Chief Executive Officer, Steve
Keung, who notes the Trust will also use Dynamics CRM to
streamline its referral service, financial system, clinical
systems and human resource management.

Te Whānau O
Waipareira Trust is already reaping the benefits of its
decision to ditch paper-based systems for Dynamics CRM
technology, with improved data and information sharing,
better outcome measurement, and more robust accountability
for management, clients and those providing funding.
Streamlined and automated business processes are also
leading to improved productivity while, at the same time,
the Trust is making the right steps towards maximising
funding.

“We required a system with capability to link
funder investment to a measureable outcome. If we invest a
dollar, we must be able to link that dollar to an outcome,
be that extended life, increased employment, or improved
literacy. We must think in terms of outcomes, not
outputs,” says John.

“Thanks to Dynamics CRM, we can
support families far more efficiently and effectively into
the future, making life-changes, while being accountable to
families and funders for every dollar invested.”

Te
Whānau O Waipareira Trust will be well-supported by
Microsoft as it considers other technology rollouts,
including SharePoint, Windows Server 2012, Windows 8 and
Surface tablets.

“Working closely with the Trust,
we’ve already made great leaps and bounds with Dynamics
CRM, but that’s really just the start of things to
come,” says Microsoft New Zealand Dynamics Lead, Lindsay
Zwart.

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