If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Not a hanging file cabinet
I know, it doesn't say it is. Perhaps the implication is there that it is a file cabinet. You could use manila paper folders, sideways. Held up by a brick covered in cloth. Then bend and slide the file out when you need it.
I found that the drawer will not accommodate a metal hanging wrack, because they are too tall. Also, if I was to make it work with a wrack, the tabs on top of the Pendaflex folders would hit the cabinet top. No go.
This is a drawer with a file like decoration on the front. This is not an office tool to make your life easier. Check the details and see what you need, and whether this drawer (that does not fully extend) is really what you are looking for.
June 15, 2014

Handy storage
Bought this to use on the other side of my desk in conjunction with Ballard's file cabinets for the office. I would like the option of a plinth base (as the file cabinets have) because these end up being just a little too low for someone older to comfortably stand and reach into the bottom of a two-stacked set. Looks good though and the drawers do hold quite a lot of stuff.
April 19, 2014

Love This Collection
I ordered 9 Pieces from this collection to customize a storage unit for my kids bedroom. First - Everything arrived in PERFECT condition and rather quickly. The pieces are well made and sturdy and the Tuscan Brown finish I ordered was beautiful and very versatile. These pieces do need to go against a wall as the backs of the units with drawers are made of a sturdy (but unattractive) particleboard; the open units have wood backs. They are very easy to connect together on the back, although they fit together perfectly just stacked and don't move around. I am seriously considering more pieces - these look like nice furniture, not a cheap modular unit. ***Just a warning - this is not an in home delivery item and some of the pieces are VERY heavy. The boxes were left in my driveway when no one was home and it took a lot of effort to get the 5-drawer unit into the house.
February 3, 2014

Beautifully Made!
This drawer unit is beautifully made, well constructed and sturdy. I have 3 of them stacked on top of each other. They come assembled so in 5 minutes the whole unit was put in place. I'm using it for a file cabinet. The drawers slide easily. The files don't stand up by themselves unless the drawer is full of files but other than that I have no concerns. I would definitely purchase it again. :)
September 11, 2013