Blog

Success!

iQuda Gets Baking for South Bucks Hospice On Friday 1st December, the team got baking to host a bake-off in aid of South Bucks Hospice. All proceeds were donated to help support the Hospice in the run-up to Christmas. There was no shortage of sweetness...

We are delighted to announce that iQuda has been nominated for another two business awards. The company has been nominated for “Best Technology Services Provider” and “Business of the Year” in the biz4Biz awards. It’s officially awards season...

iQuda October 2017 Service KPIs All systems were go at iQuda throughout October. The service desk team maintained and improved on a number of service metrics despite an increase in tickets closed. Keep it up, team! October 2017 Service KPIs...

September 2017 Service KPIs September saw continued success on the iQuda service desk. The team increased their same-day ticket resolution rate despite a 7% increase in the total number of tickets closed. At only 6 seconds, our average call wait...

iQuda Staff Member of the Month – August 2017 Akilan Ratnagopal was voted as our staff member of the month for August 2017. Since joining iQuda in May of this year he has demonstrated an outstanding work ethic, positive attitude and a commitment...

iQuda August 2017 Service KPIs August was another sterling month on the iQuda service desk. The team improved across all metrics measured by responding faster, closing more tickets on the day of receipt, and resolving tickets faster despite an...

iQuda July 2017 Service KPIs The iQuda service desk continued to thrive in July, delivering unparalleled performance against all SLAs. Same day resolution increased 3 alongside continued success against call wait time targets, down 50% on May this year....

UK Cyber Security Outlook 2017 “No single organisation can defend against the threat on its own and it is vital that we work together to understand the challenges we face.” said Claran Martin, CEO of The National Cyber Security Centre (NCSC). The cyber...

iQuda Ranks Among Top 40 Managed Service Providers in EMEA We are delighted to announce iQuda ranks among the top 40 managed service providers in Europe, the Middle East and Africa. The company also ranks among the top 501 MSPs globally and in the top 23...

iQuda June 2017 Service KPIs June saw a month of sterling performance on the service desk. All metrics improved substantially, particularly call wait time which decreased from 16 to only 7 seconds. The service desk are forging forward with the help of recent...

Criminal Charges a Possibility for Ukranian Company That Spread Petya Ransomware MeDoc, the Ukranian software company at the center of the Petya attack, saw their servers seized by Ukranian Police. The company could face criminal charges for their role in...