IT Help Desk

Lightricks Uk

We want to continue our tradition of creating award-winning apps - this time in London! Our new R&D-oriented office will offer the agility and excitement of a startup while at the same time reaping the benefits of an established, successful, and profitable company.

Benefits

An amazing option plan

Competitive salary

Generous pension

Subsidised private healthcare, lunch and gym membership.

Refreshments! Fruit, veggies, snacks & of course, lots of coffee!

We’re open to suggestions on perks!

JOB DESCRIPTION

We’re Lightricks, a successful startup on our way up. We are building the next generation of creative content tools for mobile and have released six highly successful apps to date, used by millions all over the world. We are looking for a dynamic and resourceful IT HelpDesk Support staff member to join our team. This position will suit someone who is organized, dedicated and prides themselves on providing excellent IT Support. You’ll be outgoing, approachable and build a good working relationship with your colleagues to help them overcome any technical issue they might be experiencing. If you can support your co-workers with a smile, and are constantly searching for a better, more efficient solution, we’d love to hear from you!

We’re Lightricks, a successful startup on our way up. We are building the next generation of creative content tools for mobile and have released six highly successful apps to date, used by millions all over the world. We are looking for a dynamic and resourceful IT HelpDesk Support staff member to join our team. This position will suit someone who is organized, dedicated and prides themselves on providing excellent IT Support. You’ll be outgoing, approachable and build a good working relationship with your colleagues to help them overcome any technical issue they might be experiencing. If you can support your co-workers with a smile, and are constantly searching for a better, more efficient solution, we’d love to hear from you!

Responsibilities

Resolving any technical software or hardware issues

Leading and accompanying colleagues through problem-solving processes

Identity and users management

Writing technical procedures for non technical users

Be present in the office during regular work hours - 9-6, Sun-Thur

Report to HelpDesk Team Lead

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Requirements

Familiar with networking protocols (DHCP, DNS, SMB, LDAP, etc.)

Experience with the OSI network layer model and practical configuration of network devices such as switches, routers and firewalls

Familiar with how computers are built and how to tear them down and build them up from scratch

Extensive knowledge of MacOS - a must

Experience with iOS - an advantage

Experience with at least one IT support platform (FreshService, OTRS, ZenDesk) - an advantage

Proficient in English, both verbal and written

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APply

If you believe you're the right fit and are interested in joining the team - please fill out the following form: