Kitchen appliances delivered on time, every time, anywhere in Australia

Business success stories: Kleenmaid

Operations, Logistics & Service Manager

Ray Dwyer

Location

Alexandria, New South Wales

Industry

Wholesale distribution: kitchen appliances

Empowering a rising phoenix

With origins dating back to 1985, Kleenmaid the brand is a phoenix rising from the ashes. After a financial collapse in 2009, Compass Capital Partners successfully acquired the Kleenmaid brand name, trademark and logo. Relaunching with nothing more than goodwill, Kleenmaid has become an Australian success story with a reputation for high quality European manufactured kitchen appliances.

Undergoing a rapid transformation into a successful, growing organisation, Kleenmaid built their renewed operations from the ground up using JCurve ERP’s all-in-one, unified business management software.

Kleenmaid’s needs

Real-time data intelligence to monitor business KPI’s

Superior inventory management

Customer record management

eCommerce functionality

Mobility of the cloud

Ease of use

“I’ve worked with other systems but JCurve ERP’s ability to transact, answer questions and problem solve anywhere, anytime is by far the easiest and most mature I’ve experienced.”

The JCurve ERP solution

With a central head office based in Sydney and mobile sales reps covering the nation, real-time, cloud capability was essential to this born-again business. After thoroughly investigating cloud solutions, Kleenmaid became aware of JCurve ERP, provided by JCurve Solutions. A detailed discovery session with JCurve Solutions immediately gave Kleenmaid the confidence that investing in JCurve ERP would help them kick-start their new beginning for the business.

When Ray saw the capacity of the system, how JCurve ERP could power their plans for growth and learned that it’s an exclusive small business edition of the global enterprise cloud ERP software, NetSuite, the decision to choose JCurve ERP became an easy one. “Redundant systems with data lags, updates and delays were never going to be good enough for the plans we had for Kleenmaid. We needed a system like JCurve ERP to be as agile and responsive as our own business.”

Using JCurve Solutions’ comprehensive implementation and training package to customise and adapt the system to their specific business needs, Kleenmaid took the opportunity to get up close and personal with what would soon become the central hub of their operations. “It’s like learning to drive, you just have to get in the car and do it. JCurve Solutions and their team of experts got us on the road to success without ever feeling like our safety belts were missing.”

Watch the webinar:

Learn more aboutKleenmaid’s business growth story with this on-demand webinar or see the transcript.

Empowered growth

As a born again “start-up”, Kleenmaid built the business one distributor at a time using JCurve ERP. It provided not only a process and framework for their operations, but also significantly improved the end user experience. As Ray explained, “With a brand name that had been through some hard times, we really needed to exceed peoples’ expectations – and now with JCurve ERP, we are.”

A customised eCommerce platform forms the front-house of Kleenmaid’s streamlined operations. The internet ordering portal enables distributors around Australia to place orders for customers straight into the JCurve ERP back-end. Eliminating data transfers and duplications, it effectively makes every distributor a sales member of the Kleenmaid team. It also ensures that client information is captured accurately. Appliances are then either despatched directly the same day or held for a consumer’s preferred delivery date.

Efficiency with JCurve ERP

With a plethora of information presented in intelligent and meaningful dashboards and report at his fingertips, along with real-time order visibility and automatic notifications, Ray can drive the logistics of the business from any location. “I’ve worked with other systems but JCurve ERP’s ability to transact, answer questions and problem solve anywhere, anytime is by far the easiest and most mature I’ve experienced. Even better is that each user is able to create a unique dashboard that delivers the information required for their specific role – the customisable nature of the data on offer, and JCurve ERP’s in-built tools which make it easy to consume and understand, makes it an effective KPI driver for every team member.”

With stock held in three states, the multi-site warehousing capability of JCurve ERP is crucial to Kleenmaid’s success. An order placed in the front end of Kleenmaid’s website can be actioned instantly at head office, directed via the system to their 3PL provider, and picked and packed within 15 minutes. It’s an efficiency that requires little to no user interaction and a seamless experience for the consumer.

As Ray explains, the stock management system “not only shows me the location of every display model in Australia, but reveals the assigned and unassigned stock in every warehouse location. But it’s JCurve ERP’s ability to effectively calculate the inventory required to maintain stock at our prescribed minimum and maximum levels based on a number of variables that is truly outstanding.”

Order placed on Kleenmaid’s eCommerce website

Order directed to the 3PL provider

Goods are picked and packed

Within just 15 minutes

“JCurve ERP has been delivering a real return on our investment. It eliminates the guesswork, replaces it with real-time data, and powers an exceptionally streamlined ordering and fulfilment system. Ultimately, that gives us time to focus on growing our brand again and delivering exceptional customer service.”

Whitepaper

Why consider JCurve ERP for your small business software?

Find out in this brief explainer video.

One system

For SMBs and growing businesses, being able to leverage a streamlined ERP system that uses best-practice business processes is invaluable. Make more informed, agile business decisions with real-time information that’s accessible from wherever you are. See increased process efficiency. Set your business up to see real growth.

All your business needs

JCurve Solutions are the exclusive provider of JCurve ERP, the small business edition of NetSuite. JCS has completed over 550 successful cloud ERP implementations and counting. Backed by a local, Australian-based team, JCS takes the time to understand your specific business needs and provide the advice and support to get you running with your ERP software faster.

Get started with your free ERP demo

About JCS

JCurve Solutions is a trusted Australian technology solutions partner, listed on the ASX (JCS). The team at JCS utilise the power of the cloud to help customers make lasting, substantial improvements to their performance and grow into great businesses.