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Any client that feels dissatisfied with the service of the bank, has the right to address the bank with a complaint.

The consumer will be informed about the decision concerning complaint in a written or/and other forms of communication (electronic, digital or other). Information about the process of examination can be received through call center: (+995 32) 229 22 22

A maximum term for examining each individual complaint is 10 (ten) working days from the successful application receipt by the bank.

You can submit your complain form online or send us an email: info@ibaz.ge