Terms & Conditions

By using this site you agree to be bound by the following terms and conditions:

This website (http://www.rothkoandfrost.com, 'The Site') is owned and operated by Rothko and Frost Limited (Company Number 7743720; Registered in England and Wales) (from now on referred to as 'Rothko and Frost', 'R&F' 'We' or 'Us'). All content, unless otherwise stated, is the copyright and property of Rothko and Frost and must not be copied without express prior consent from Rothko and Frost.

We endeavour to ensure that all information contained on The Site is correct and up to date. No liability will be accepted, or damages offered, for damage or injury caused by following instructions or advice given on this website. We will not be liable for rectifying any issues encountered when following any of the guides or articles on The Site, irrespective of whether the information contained on The Site is correct or incorrect, or whether the information was correctly or incorrectly followed. Always test all lacquers and chemicals in an inconspicuous area before using. Remember to apply common sense to everything that you do and if you are unsure about any of the processes detailed on The Site or what our products can be used for please seek professional advice before proceeding.

Appropriate safety precautions should be taken and protective equipment worn when using any chemicals or items purchased from The Site. Protective gloves and breathing apparatus should be worn at all times when using lacquers, paints, or associated sprays, liquids or chemicals, and these products should only be used in well ventilated areas.

Unless agreed prior to ordering no orders will be processed until cleared payment has been received.

The prices listed on The Site are in GBP (British Pounds Sterling) and exclusive of shipping and handling charges.

In the event that an item purchased from The Site is not as described (i.e. the description is inaccurate or incorrect), or is damaged upon arrival, a refund or appropriate replacement item will be offered. The incorrectly described or damaged item must be returned prior to a replacement or refund being given; in this situation we will reimburse reasonable prior arranged and agreed to postage costs incurred in returning the item.

With the exception of custom items (see below) all purchases made by UK customers sent to UK addresses are covered by UK Distance Selling Regulations. Should you change your mind about an order for any reason within 30 days of receipt the item(s) may be returned and a refund given (excluding any shipping or handling costs paid, and excluding the cost of returning items to us). Items must be unopened, unused, undamaged and in their original condition. Items should be returned using a recorded and appropriately insured delivery service - we cannot be liable for returned items being lost in transit.

Custom and made to order items including but not limited to waterslide decals, vinyl decals, custom inlay logos and custom colour paints and lacquers are exempt from UK Distance Selling Regulations. They may only be returned if proven to be defective or incorrectly described, in which case a suitable replacement - but not a refund - will be offered. Orders for custom and made-to-order items cannot be cancelled once they have been paid for.

We endeavour to dispatch all orders as promptly as possible, typically within 3 working days of receiving cleared payment. However in certain extreme circumstances we can require up to one week to dispatch standard in stock items and two weeks to dispatch custom items. Items are usually sent as a single package but may be sent individually at our discretion; no extra charge will be made if it is necessary for us to ship a single order in multiple packages.

In the event that an item listed as In Stock when purchased is in fact out of stock the customer will be informed and given the choice of either receiving a refund for the out of stock item or waiting for the item to be restocked.

Aerosol products and flammable liquids (which includes most paints, lacquers, liquid stains and solvents) cannot be sent to destinations outside of the EU.

We reserve the right to cancel and refund in full any order for any reason prior to the order being dispatched.

Unless otherwise stated We have no affiliation with any companies mentioned on The Site. All trademarks stated are the property of their respective trademark owners.

We cannot use text, logos or images which infringe on others' trademarks or copyright for custom items. By requesting the use of such text or images you confirm that you have the express right and consent to use such text, logos or images.

Our liability extends only to the cost of the items purchased. The shipping methods we use - Royal Mail, Interlink, UPS, and a selection of other international couriers - are reliable but sometimes delays or losses can happen for reasons outside of our control. Should an order be lost in transit we will only be liable for the cost of the items ordered and not any subsequent, related or speculative losses.

We reserve the right to change or amend these terms and conditions at any point and without warning or informing you of the changes.

Where custom designs are offered we will not use any trademarked logos or text unless you are of have permission from the trademark holder. We assume that you have permission from the trademark holder to use any requested text, which will be printed as-is.

We sell a wide range of parts and components for instruments such as guitars. All parts are sold as either upgrade, replacement or repair parts. Where a particular brand or model of instrument is referenced this is either:

(a) for the purposes of confirming compatibility or;

(b) when stating the original manufacturer of that part.

All items which require it are licensed appropriately by their original manufacturer. Fender®, Squier®, Telecaster®, Tele®, Stratocaster®, Strat®, Esquire®, Jazz Bass®, Precision Bass®, Jazzmaster® and Jaguar® are trademarks of Fender Musical Instrument Corporation (FMIC). Rothko and Frost Limited are not affiliated with FMIC. Unless otherwise stated the parts for sale from us are not original Fender parts, and while all effort has been made to ensure compatibility they are not guaranteed to fit an original Fender instrument. No Fender warranty applies.