If the content isn't listed in the purchase history of your account, you might have purchased the item with a different account. Try signing in to your Windows 10 device with a different Microsoft account.

Solution 3: Check if your content appears within the game

The content for some games appears within the game itself, so you may not see the option to manage it separately on your Windows 10 device, or in the Store.

Launch the game and look for add-on items or downloadable content while in the game itself. If you see that it’s available, you can use it within the game.

If you see that the content is not available, try selecting the option to purchase it. This may show that the item is available at no charge, as you already own it.

If you don’t see the content available, do not continue with the purchase as this may result in an additional charge to your account. Follow the steps below to check that the purchase appears in your purchase history.

Solution 4: Confirm that the content is in your order history at account.microsoft.com